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1. ium em vem e t abt a 16 Close the lower access door 17 Push the mailbox against the printer 18 Pull any jammed paper straight out of the bins 19 Press Go on the operator panel to continue printing The printer clears the 2xx Paper Jam message and continues printing If the message does not clear paper is still present in the path Recheck all doors covers and trays in the paper path 68 Clearing jams from the finisher option Remember to clear all paper from the entire paper path not just the area indicated in the paper jam message See page 41 for more information Instructions for clearing jams from the finisher begin on page 70 Refer to the following illustration for a better understanding of the path the paper travels through the transport unit to the finisher option Finisher bin cover Finisher top cover Transport unit cover Cover N Cover M Cover H Fuser cover Cover B Side door Door C NOTE If paper jams in the finisher option recur make sure the finisher cables are securely connected and the finisher is properly aligned with the printer See page 169 for more information 69 1 Pull the finisher away from the printer 2 Lift the side door latch and lower the side door Door C 70 3 Lower the fuser cover Cover B CAUTION The fuser area becomes very hot during
2. 133 Close the side door Make sure the side door latch snaps into place 9 amp 5 a 6 5 d 8 Remember to reset the printer s internal counter after you replace the transfer roller and the ozone filter See page 139 for instructions 134 Replacing the ozone filter 1 Move to the back of the printer and locate the ozone filter cover soijddns Bu pejd y 135 3 Remove the cover 9 5 a 6 8 d 4 Pullthe old ozone filter down and out of the printer Discard the filter 136 5 Remove the new ozone filter from its packing materials 6 Insert the new ozone filter as shown 5 5 8 8 H 7 Reinstall the ozone filter cover Insert the tabs on the cover into the slots the printer 137 b Swing the cover up toward the printer until it snaps into place 9 5 5 a 5 5 d 138 Resetting the printer s internal counter After you replace the items in the transfer kit reset the printer s internal counter to clear the Replace Transfer message from the operator panel display Resetting the counter helps prevent service calls by ensuring that the printer can alert you when it is again time to replace the transfer kit The reset process only takes a few minutes WARNING Before you begin this procedure make su
3. NOTE If paper jams in the mailbox option recur make sure the mailbox cables are securely connected and the mailbox is properly aligned with the printer See page 177 for more information 62 1 Pull the mailbox away from the printer 2 Lift the side door latch and lower the side door Door C 3 Lower the fuser cover Cover B CAUTION The fuser area becomes very hot during printer operation Avoid touching parts in this area of the printer until they have cooled 4 If paper is jammed in the fuser pull the paper release levers in the direction of the arrows 5 Remove the jammed paper as shown 6 Close the fuser cover 7 Close the side door 8 Raise the transport unit cover Cover H 65 9 Pull the jammed paper straight out of the mailbox 10 Close the transport unit cover If the 280 Paper Jam Open Cover H message frequently recurs make sure you have properly installed the transport unit Refer to the Setup Guide for complete installation instructions 66 11 Open the upper access door on the mailbox Door I 12 Pullthe jammed paper straight down and out of the mailbox 13 Close the upper access door 14 Open the lower access door Door J 15 Pull the jammed paper straight down and out of the mailbox I Aves ven um xi EE RD UA
4. 193 E o 6 Pull the option away from the printer until the guide rail falls free f Slide the guide rail all the way under the printer and out the other side 194 5 8 you need to detach the bins from the mailbox Release the tab on the left side of a bin b Pull the bin away from the mailbox C Repeat for the remaining bins 195 E o Removing memory and option cards NOTE You need a small Phillips screwdriver to remove these options Accessing the system board 1 Turn the printer off and unplug the power cord 2 Disconnect all cables from the back of the printer 3 if you have a finisher or mailbox option attached to your printer remove the transport unit from the top of the printer See page 190 for detailed instructions 4 Lift the system board access cover off the printer and lay it aside 196 5 5 Loosen the two screws on the metal shield Do not remove the screws 6 Remove the metal shield and lay it aside f Find the option you want to remove in the following table Then go to the page listed for removal instructions Where do I go from here Memory card 198 Option card 199 print server tri port interface card parallel USB interface card or hard disk attached to adapter card Hard disk 201 197 E o a 5 Removi
5. Menu to take the printer out of the Ready state and open the menus Remove Paper Std Bin Remove Paper Output Bin x The specified output bin is full Remove the stack of paper from the bin and press Go to clear the message Remove Paper All Output Bins All of the linked output bins are full Remove the stacks of paper from each bin to clear the message Printer messages continued Replace Fuser Replace the fuser to maintain top performance and avoid print quality and paper feeding problems To clear the message Replace the fuser and reset the printer s internal counter for the fuser See page 140 for detailed instructions on replacing the fuser f necessary press Go to continue printing If you delay replacing the fuser you may experience printing problems related to a fuser operating beyond its intended life Replace PC Kit The photoconductor cartridge must be replaced When replacing the photoconductor also replace the paper dust remover shipped as part of the photo conductor kit To clear this message Replace the photoconductor cartridge and paper dust remover See page 116 for detailed instructions on replacing these items If necessary press Go to continue printing without replacing the photoconductor cartridge Note If you do not replace the photoconductor cartridge now the printer will soon display the Replace PC Kit To Continue message and stop operating Y
6. The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line of the operator panel display Press Select 38 Memory Full The printer is processing data but the memory used to store pages is full Press Go to clear the message and continue printing the job Some data may not print or may not print correctly Cancel the current job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line of the operator panel display Press Select To simplify the print job Reduce the amount of text or graphics on a page Delete unnecessary downloaded fonts or macros Install additional printer memory to avoid future 38 Memory Full errors 14 Printer messages continued 39 Complex Page The page may not print correctly because the print information on the page is too complex Press Go to clear the message and continue printing the job Some data may not print or may not print correctly Cancel the current job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line of the operator panel display Press Select To avoid another 39 Complex Page error message Set Page Protect to On in the Setup Menu Reduce the complexity of the page by Reducing the amount of text or graphics on the page Deleting unnecessary downloaded fonts or macro
7. 11x17 letter or legal size paper Load only paper in trays 2 and 3 NOTE If you installed an optional 500 sheet drawer the instructions are the same for loading paper in that tray tray 4 1 Pull the paper tray open until it stops 88 2 Press down on the pressure plate until it clicks into place 89 Check that the left paper guide is in the appropriate position for the size paper you are loading The position of the left paper guide tells the printer the size of paper in the tray You cannot select the paper size for tray 2 and tray 3 from the operator panel If the left paper guide is in the wrong position you may experi ence paper feeding problems clipped images or inappropriate tray linking If the paper guide is already in the correct position for the size of paper you are loading skip to step 6 on page 94 for instructions on loading paper in the tray If you need to adjust the position of the paper guide continue with step 4 on page 91 90 4 necessary move the left paper guide NOTE The pressure plate in the bottom of the tray must be pressed down before you can remove the left paper guide If there is paper in the tray remove the paper before trying to adjust the guide Release the left paper guide by pushing it toward the back of the printer 91 b Lift the paper guide up and out of the tray 92 5 Insert the paper guide into the appropriate
8. 5 Attach the connector cover you removed in step 2 on page 203 NOTE Be sure to complete the steps in Adjusting the side door tension on page 210 after you ve removed the duplex option 209 E o a 5 Adjusting the side door tension After you detach the duplex option you must adjust the tension of the wire that supports the side door Removing the duplex unit reduces the weight of the door therefore changing the tension required to support the door as it is opened If you have a mailbox or a finisher attached to your printer slide it away from the printer before continuing 1 Remove the small cover on the top of the printer 210 2 Push down on the green tension adjuster and slide it toward the toner box until it stops Toner box 3 Replace the cover on the top of the printer 211 E o Removing an optional drawer Before you can remove an optional drawer you must remove the locking clips that secure it to the printer You need a Phillips screwdriver for this procedure NOTE The illustrations in this section show removing a 2500 sheet drawer The procedure is the same if you are removing an optional 500 sheet drawer 1 Turn off the printer and unplug the power cord 2 you have attached a finisher option or a mailbox option to your printer detach the option before continuing See page 193 for detailed instructions 3 Pull ope
9. B4 legal and 11x17 size paper 97 9 Press the green tab and slide the adjustable guides toward the paper until the guides fit snugly against the stack 98 10 Make sure the paper fits under the two corner bucklers on the right side of the tray The edge of the paper stack must be tucked completely under the corner bucklers or you may experience paper jams 99 11 sure the pressure plate is pressed down inside the tray Whenever you pull open the tray make sure the pressure plate is snapped down before pushing the tray back into the printer 12 Push the tray firmly into the printer If the tray is not pushed completely into the printer text and images may print in the wrong position on the page and margins may appear incorrect 100 Loading the 2500 sheet tray tray 4 If you have an optional 2500 sheet drawer attached to your printer you can load up to 2500 sheets of either A4 orletter size paper in tray 4 depending on how the tray was configured at the factory for your geo graphic region 1 Pull the paper tray open until it stops It may require some force to open the 2500 sheet tray 101 2 Before loading paper flex the sheets back and forth to loosen them and then fan them Straighten the edges on a level surface 102 3 Load the paper on both sides of the tray with the recommended print side face up as shown Always load the same type of paper in both s
10. Duplex option 203 Optional drawer 212 189 E o a 5 Removing the transport unit You must remove the transport unit from the top of the printer before you can fully detach a finisher or mailbox or access the printer system board 1 Turn the printer off and unplug the power cord 2 Unplug the cable from the back of the transport unit ae ED p 190 4 Open the cover on the transport unit 5 Loosen the thumbscrew at the front left of the transport unit lt 191 E o 6 Lift the transport unit off the printer WARNING Be sure to use both hands to hold the transport unit 7 Remove the support shelf that was underneath the transport unit 192 suondo BulAoury Detaching a mailbox or a finisher Follow the instructions in this section to detach a mailbox or a finisher from the printer Although the illustrations show detaching a mailbox the instructions apply to either option 1 Turn the printer off and unplug the power cord 2 Remove the transport unit from the top of the printer See page 190 for detailed instructions 3 Unplug the option cable from the back of the printer 4 Locate the guide rail s green tabs on the side of the option that faces away from the printer 5 Squeeze the green tabs to release the guide rail
11. If necessary install a new staple cartridge and then reinsert the stapler to clear the message For more information on replacing staples see page 148 Staples Low The finisher has less than 40 staples left in the stapler Install a new staple cartridge to clear the message For more information on replacing staples see page 148 Std Bin Full The standard output bin is full Remove the stack of paper in the bin to clear the message Tray x Empty The specified tray is out of paper Load paper in the tray to clear the message For more information see Loading paper on page 79 Tray x Low The specified tray is low on paper Add more paper to clear the message For more information see Loading paper on page 79 Tray x Missing Insert the specified tray completely into the printer Note If you cannot clear this message and the specified tray is a 500 sheet paper tray tray 2 or tray 3 or an optional tray 4 make sure the left paper guide is properly inserted and snaps into the slot at the front of the tray For detailed instructions see step 5 on page 93 USB x The printer is processing data through the specified USB port Waiting The printer has received a page of data to print but is waiting for an End of Job command Form Feed command or for additional data When Waiting is displayed you can Press Go to print the contents of the buffer Cancel the current job Press
12. printer had trouble formatting one or more of the held jobs These format ting problems are most commonly the result of insufficient printer memory or invalid data that might cause the printer to flush the job When a 7 symbol appears next to a held job you can Print the job Be aware however that only part of the job may print Delete the job You may want to free up additional printer memory by scrolling through the list of held jobs and deleting others you have sent to the printer If formatting errors are a recurring problem with held jobs refer to the Complete Printer Reference for information about managing printer mem ory Repeat Print If you send a Repeat Print job the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later You can print additional copies as long as the job remains stored in memory NOTE Repeat Print jobs are automatically deleted from printer memory when the printer requires extra memory to process additional jobs 217 3 a Y 8 5 Reserve Print If you send a Reserve Print job the printer stores the job in memory so you can print the job later The job is held in memory until you delete it from the Held Jobs menu Unlike Repeat Print jobs Reserve Print jobs are not automatically deleted if the printer requires extra memory to pro cess additional jobs See Printing and deleting
13. 7013 and in applicable FAR provisions Lexmark International Inc Lexington KY 40550 Table of contents 9 8 tect ea been ERREUR EPA A dE Ra ids vii Introducing the Lexmark Optra W810 printer vii Standard model vii Fully configured viii Printer operator panel ix About this book 0 0 ce eee nes xi Printer poCKet vs dene ee eee Heed eee eee xi Conventions teens xii Other sources of information xii Setup GUld6 ok XE yu eR Du ons ERR E xii Drivers MarkVision and Utilities CD Xii Lexmark Website xiii Complete Printer Reference xiii Chapter 1 Understanding printer messages 1 Chapter 2 Troubleshooting 19 Print quality problems 2 2 20 Paper feed problems 28 Other printing problems 30 Finisher problems 000 0c eee lessen 35 Mailbox problems 2 2 38 Calling for service 39 Chapter 3 Clearing paper jams 41 Understanding paper jam messages 41 Paper path ssi cate pei deena ded a wes EXER ene ge 42
14. Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line of the operator panel display Press Select 11 Printer messages continued 5 2 Leave Staple Job in Finisher Clear Staple Job from Finisher Clear Job from Finisher The printer detects a paper jam Although the location of the paper jam appears on the second line of the display you must clear the entire paper path before continuing your print job WARNING If paper is jammed in the optional 2500 sheet tray do not open the tray until you have checked the jam access door on the right side of the printer Door F for jammed paper Opening the tray when paper is jammed in the vertical transport area may damage your printer and require a service call See Clearing paper jams on page 41 for detailed instructions After you clear the paper path press Go to clear the message and continue printing The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto Note If you have an optional finisher attached to your printer the message Leave Staple Job in Finisher Clear Staple Job from Finisher or Clear Job from Finisher may alternate with the 2xx Paper Jam message 34 Wrong Paper Size in Tray x 34 Wrong Paper Size Manual Feed The printer was expecting to pick a different size paper from the specified tray than what it
15. Open the lower door 3 Remove the bottom plate GE tt N 4 Remove the four screws from the backs of the legs as shown 185 5 Turn the long screws above the wheels to adjust the mailbox s height Turn the screws clockwise to raise the mailbox Turn the screws counterclockwise to lower it 6 When the transport unit is level replace the four screws you removed in step 4 on page 185 186 7 Replace the bottom plate 187 8 Close the lower door 9 Secure the bottom plate with the two screws you removed in step 1 on page 184 10 Push the mailbox against the printer 188 Removing options Use this chapter to remove options from your Optra W810 printer so you can safely move the printer to another location ship an option to Lexmark for service or gain access to a part of the printer usually hidden by an option Refer to the Setup Guide for complete installation instructions for all the options Find the option you want to remove in the following table then go to the page listed for removal instructions Where I go from here To remove Go to Transport unit 190 Mailbox or finisher 193 Memory card interface card print server or 196 hard disk
16. See Replacing the photocon ductor cartridge on page 117 Blurred background The toner cartridge is defective Replace the toner cartridge See Installing a toner cartridge on page 111 Uneven print density The toner cartridge is defective The photoconductor cartridge is defective Replace the toner cartridge See Installing a toner cartridge on page 111 Replace the photoconductor cartridge See Replacing the photocon ductor cartridge on page 117 The transfer roller is worn or defective Replace the transfer roller See Replacing the transfer roller on page 131 22 Print quality problems continued Irregularities The paper has absorbed moisture due to high humidity Load paper from a fresh package in the paper tray See Storing supplies on page 109 for information on storing paper You are using media that does not meet the printer specifications Use recommended paper and other media Refer to the Complete Printer Reference on Lexmark s Web site for detailed specifications Avoid textured paper with rough finishes The transfer roller is worn or defective Replace the transfer roller See Replacing the transfer roller on page 131 The fuser is worn or defective Replace the fuser See Installing the fuser on page 140 White or black line The photoconductor
17. Web site www lexmark com NOTE Menus or menu items in italics only appear when the required option is installed Capitalized menu items for example PAPER SIZE have submenus Printer menus HELD JOBS Print All Jobs Note Only available when PRINT A JOB held jobs are present in Delete All Jobs printer memory DELETE A JOB PRINT COPIES CONFIDENTIAL JOB Print All Jobs Note Only available when PRINT A JOB confidential jobs are present Delete All Jobs in printer memory DELETE A JOB PRINT COPIES 221 Printer menus continued PAPER MENU Paper Source PAPER SIZE PAPER TYPE CUSTOM TYPES Output Bin Configure Bins Overflow Bin ASSIGN TYPE BIN Substitute Size PAPER LOADING FINISHING MENU Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border Staple Job Staple Prime Src Hole Punch Offset Pages 222 Printer menus continued UTILITIES MENU Print Menus Print Net 1 Setup Print Net 2 Setup Print Fonts Print Directory Factory Defaults Format Flash Defragment Flash Format Disk Job Acct Stat Hex Trace JOB MENU Cancel Job CONFIDENTIAL JOB HELD JOBS Reset Printer Print Butter Reset Active Bin Prime Stapler Cancel Fax Note Print Buffer is only available when the printer is busy processing a job QUALITY MENU Print Resolution Print D
18. bucklers If you re feeding from a 500 sheet paper tray tray 2 or tray 3 or an optional tray 4 make sure the stack of paper fits under the corner bucklers before pushing the tray into the printer See step 10 on page 99 for an illustration of the corner bucklers The paper tray is not completely inserted into the printer Push the tray firmly into the printer to make sure it is fully inserted Paper feed rollers are dirty or worn Call for service 25 3 5 E E Print quality problems continued Incorrect margins The paper tray is not completely inserted into the printer Push the tray firmly into the printer to make sure it is fully installed The left paper guide in the 500 sheet tray is set for a different size paper than what is loaded in the tray Insert the paper guide in the correct position for the size paper in the tray See page 88 for information on loading the 500 sheet drawer You did not set the correct paper size for tray 1 The locking clips are not securing the drawer to the printer After loading paper in tray 1 set the default paper size from the printer operator panel 1 From the Paper Menu select Paper Size 2 Select Tray 1 Size 3 Select the correct paper size from the list of avail able values For information on using the operator panel see page ix Attach the four locking clips to the drawer Re
19. color coded slots for the size paper you are loading a b Push the paper guide into the correct slot in the back of the tray Slide the paper guide into the corresponding slot at the front of the tray Release the guide so the spring mechanism forces the guide fully into the slot at the front of the tray If the guide is not positioned properly in the slot at the front of the tray the printer does not recognize that the tray is installed in the printer ET 93 6 Press the green tab and slide the adjustable guides open f Before loading paper flex the sheets back and forth to loosen them and then fan them Straighten the edges ona level surface gt a c 8 Load the paper with the recommended print side face up as shown in the illustrations on pages 96 and 97 Do not exceed the maximum stack height indicated on the adjust able guide Maximum stack height 95 The orientation of the paper in the tray depends on the size paper youre loading For A4 and letter size paper place the long edge of the paper to the right of the tray If you re loading preprinted letterhead place the top of the page at the back of the tray A4 and letter size paper 96 For A3 BA legal and 11x17 size paper place the short edge of the paper to the right of the tray If you re loading preprinted letterhead place the top of the page at the left side of the tray A3
20. correctly attached Refer to the Setup Guide for more information Make sure the locking clips that secure the drawers to the printer are properly attached Refer to the Setup Guide for details about attaching the locking clips Tray 1 does not have size sensing When you load paper set the default paper size and type from the operator panel or from MarkVision If a paper jam should occur always check the jam access doors on the right side of the printer for jammed paper before opening the paper trays 106 Periodically you must replace various printer supplies and maintenance items such as the toner cartridge photoconductor kit transfer kit and fuser Regularly replacing these consumables prevents paper feeding and print quality problems Messages appear on the operator panel display to alert you it s time to replace an item To avoid printer downtime you may want to keep a supply of these consumables on hand Use the following table as a guide for ordering information Turn to the page listed in the last column for detailed information about replacing a particular item Installation instructions are also shipped in the box with each consumable cod 6 8 5 i Printer supplies and maintenance items Average Order Inthe U S For details yield call 2 see page Toner cartridge 20 000 12L0250 1 800 111 pages 438 2468 at approxi mately 5 coverage Photoconductor kit 90 0
21. fax machine The printer will not accept additional fax data until sufficient fax buffer space is made available Press Go to clear the message and print any fax data stored in the fax buffer Some data may not print or may not print correctly To avoid another 55 Insufficient Fax Buffer increase the size of the Fax Buffer in the Fax Menu 16 Printer messages continued 56 Serial Port x Disabled Data has been sent to the printer through a serial port but the serial port is disabled Press Go to clear the message The printer discards any data received through the serial port To avoid another 56 Serial Port x Disabled error message make sure the Serial Buffer menu item in the Serial Menu is not set to Disabled 56 Std Parallel Port Disabled Data has been sent to the printer through a parallel port but the parallel port is disabled 56 Parallel Press Go to clear the message The printer discards Port x Disabled any data received through the parallel port To avoid another error message make sure the Parallel Buffer menu item in the Parallel Menu is not set to Disabled 58 Too Many The printer only supports one disk option at a time Disks Installed 61 Defective Disk To clear the message turn the printer off and unplug the printer Remove one of the disk options from the printer See page 196 for information on removing disks The printer detects a defective disk option Press Go t
22. for an illustration Busy The printer is busy receiving processing or printing data The light on the operator panel blinks while the printer is processing data When the printer is busy you can press Menu or Menu to open the Job Menu From the Job Menu you can Cancel the current job Choose to print or delete any held jobs or confi dential jobs See Using the print and hold function on page 215 for more information Printer messages continued Cancelling Job The printer is processing a request to cancel the current print job Change Tray x The printer is requesting a different media than what is loaded in the tray or set in the Paper Size or Paper Type menus Check the second line of the display for the custom media name defined using the MarkVision utility the media size or the media type and size the printer is looking for Plain Letter for example To clear the message Load the requested type and size media in the tray specified on the display The printer automat ically clears the message and continues printing the job For more information see Loading paper on page 79 Press Select to clear the message and continue printing on the media currently loaded in the tray Cancel the current job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line of the operator panel display Press Sele
23. guide rail prevents you from pulling the mailbox too far away from the printer Refer to the Setup Guide for detailed installation instructions 38 Calling for service When you call for printer service be prepared to describe the problem you are experiencing or the error message on the operator panel You ll also need to know your printer model type and serial number Refer to the label on the back of the printer under the toner box for this informa tion The serial number is also listed on the menu settings page you can print from the Utilities Menu or from your internet browser if you have a MarkNet print server attached to your printer See page 108 for more information about printing the menu settings page 39 5 5 E 40 Clearing paper jams By carefully selecting print materials and loading them properly you should be able to avoid most paper jams See page 79 for instructions on loading media For other tips on avoiding paper jams see page 105 If you do experience a paper jam follow the instructions in this chapter to clear the jam and continue printing Understanding paper jam messages When a paper jam occurs the printer displays a two line 2xx Paper Jam message and stops operating Although the location of the paper jam appears on the second line of the display you must clear all paper from the entire paper path Press the Go button on the operator panel to clear th
24. left paper guide is properly inserted and snaps into the slot at the front of the tray For detailed instructions see step 5 on page 93 Invalid Network x Code The code in an internal print server also called an internal network adapter or INA is not valid The printer cannot receive any jobs until valid code is programmed into the internal print server You can download network code while this message is displayed Printer messages continued 5 Load Manual You have sent a request for a manual feed job to the printer and the printer is ready for you to insert a single sheet into the manual feed tray A manual feed tray is available on your printer only if a duplex unit is installed Check the second line of the display for the custom media name defined using the MarkVision utility the media size or the media type and size the printer is looking for Plain Letter for example To clear the message Load media of the requested type and size in the manual feed tray with the print side face down For A4 A5 B5 executive and letter size paper feed the long edge of the paper first For A3 B4 legal and 11x17 size paper feed the short edge of the paper first Press Select or Go to ignore the manual feed request and print on media already installed in one of the paper sources If the printer finds a tray that has media of the correct type and size it feeds media from that tra
25. messages 1 media supported 79 stapling problems 35 paper guide 81 86 paper orientation 84 paper sizes supported 79 V recommended print side 83 removing 54 Verify Print 218 tray 2 and tray 3 adjusting paper guides 90 91 W clearing jams 41 corner bucklers 99 Web site for Lexmark xiii incorrect margins 100 jam access doors 48 loading 88 maximum stack height 95 media supported 79 paper orientation 96 paper sizes supported 79 recommended print side 95 removing 51 tray 4 2500 sheet optional drawer clearing jams 41 jam access door 45 loading 101 maximum stack height 103 234
26. more detailed information LocalTalk x An optional LocalTalk interface is the active commu nication link Menus Disabled The printer menus are disabled You cannot change the printer default settings from the operator panel Network Card An internal print server is being reset Busy Network x An optional network interface is the active communi No Jobs Found Retry cation link The four digit personal identification number PIN you entered is not associated with any print job Press Go to enter another PIN Press Stop to exit the PIN entry prompt See Using the print and hold function on page 215 for more information Not Ready The printer is not ready to receive or process data Someone pressed Stop to take the printer offline Press Go to make the printer ready to receive jobs Ovrflow Bin Full The mailbox s designated overflow bin is full Remove the stack of paper from the bin to clear the message Parallel The standard parallel interface is the active commu nication link Parallel x An optional parallel interface is the active communi cation link Printer messages continued Performing Self Test The printer is running the normal series of start up tests it performs after it is turned on Power Saver The printer is reducing its electricity consumption while it is idle When your printer is inactive for the period of time specified in the Po
27. the Setup Guide for detailed the finisher installation instructions 37 3 5 E Mailbox problems Use the following table to find solutions to problems you are experiencing with the mailbox option Mailbox problems Paper frequently jams in the mailbox The mailbox and the printer are misaligned Align the mailbox with the printer See Aligning the mailbox option on page 177 The mailbox cables are not connected properly Check the cable connections Refer to the Setup Guide for instructions on connecting the mailbox to the printer The transport unit is not correctly installed If the 280 Paper Jam Open Cover H message recurs verify that you have properly installed the transport unit on top of the printer The gears must be completely engaged for paper to travel successfully from the printer to the mailbox Refer to the Setup Guide for detailed installation instructions unit falls from the top of the printer when you pull away the mailbox attaching the mailbox to the printer is not properly installed You cannot The transport unit is Verify that you have properly installed clear the not properly the transport unit on top of the printer sx dis ge installed Refer to the Setup Guide for detailed pen vover installation instructions message The transport The guide rail Reinstall the guide rail When properly installed the
28. the two wing bolts on each of the mailbox s legs 3 Turn the knobs on the legs counterclockwise to adjust the mailbox s standing position 180 The mailbox s position is adjusted in the direction shown in the following illustration j Y PSP c a EORR T a es m UN SSS lt lt E e Y 9 Am Bu gt Y Uv 4 When the mailbox s standing position is correct tighten the wing bolts you loosened in step 2 on page 180 181 5 Push the two covers onto the mailbox s legs as shown 182 Adjusting the mailbox s height Paper feeding problems in the mailbox may occur if the height of the mail box is not equal to that of the printer Pull the mailbox away from the printer and look at the position of the transport unit to determine if the mailbox is at the correct height If the transport unit appears level as shown in the following figure the mailbox and printer are correctly aligned See page 19 for other possible sources of paper feeding problems If the transport unit is tilted either up or down follow the steps in this sec tion to adjust the mailbox s height 183 To adjust the mailbox s height 1 Remove the two screws from the mailbox s bottom plate 184 2
29. 00 12L0251 1 800 116 Photoconductor P29 S 438 2468 cartridge letter size Paper dust single remover sided pages Transfer kit 150 000 12G3422 1 800 130 Transfer roller pages 553 9727 Ozone filter Fuser 150 000 1 800 140 120V printer Pages 1293421 999 9 87 220V printer 1203420 Staples 5 000 12L0252 1 800 148 for the optional staples per 3 cartridges 438 2468 finisher cartridge 1 For more information about the calculation of average yield refer to the Complete Printer Reference on Lexmark s Web site www lexmark com 2 n other countries contact your Lexmark representative 107 9 5 5 a t 8 d Determining the status of supplies The printer uses the second line of the operator panel display to alert you to any supply or maintenance items that need replacing These mes sages are discussed in more detail in the sections in this chapter devoted to each of the consumables However the printer can only display infor mation about one item at a time Therefore the display cannot indicate when more than one item needs replacing If you want to determine the status of all of the consumables installed in your printer you can print the menu settings page from the Utilities Menu Press Menus until you see Utilities Menu Press Select Press Menu until you see Print Menus Press Select to print the page Look for Consum able Status on the printed pag
30. 110 for information on recycling the old photoconductor cartridge 118 4 Remove the new cartridge from its packing materials WARNING Be sure to hold the cartridge by the handle Touching the cartridge s protective shutter could affect the quality of your printed documents 5 kei 8 p 1 WARNING If you cannot install the photoconductor cartridge immediately protect it from light by wrapping it in a thick cloth 119 5 Place the photoconductor cartridge on a stable surface 6 Hold the cartridge firmly in place and peel the protective foam off the side of the photoconductor cartridge 9 5 a E 6 d 120 8 Carefully peel off the two labels removing the magnets as shown Discard the labels and magnets 5 5 8 8 1 121 10 Remove the tape and orange foam plug from the back of the cartridge as shown Discard the tape and foam plug 9 5 a 8 d 11 Turnthe photoconductor cartridge around so the green grips are facing you 12 Align the cartridge with the slots in the printer as shown Green grips 122 13 Push the cartridge into the printer as far as it will go Replacing supplies 123 Replacing the paper dust remover CAUTION Areas inside the printer may be hot Avoid touching parts inside the printer until they have cooled 1 Locate the old paper dust remover 9 5 a
31. 6 5 d 124 2 Press the green tab on the left end of the paper dust remover and lift the end up 9 8 p i 125 3 Slide the paper dust remover to the left and lift it out of the printer Discard the old paper dust remover 9 5 a 8 126 4 Remove the new paper dust remover from its packing materials 5 Insert the posts on the right end of the paper dust remover into the holes on the printer 5 5 p H 127 6 Press the green tab and push the paper dust remover into place 5 5 a 6 5 d 128 Close the side door Make sure the side door latch snaps into place If the side door is hard to close remove the photoconductor car tridge and make sure you removed the tape and foam plug as directed in step 10 on page 122 Reinstall the photoconductor cartridge firmly pushing the green grips on the cartridge into the printer as far as they will go 5 5 a p H 8 sure all PC Kit messages are cleared from the operator panel display and Ready appears on the display If all PC Kit messages are not cleared from the display reinstall the photoconductor cartridge 129 9 5 5 a 6 8 d Installing the transfer kit The Replace Transfer message indicates that it is time to replace the items in the transfer kit The transfer roller transfers the image from the photo
32. ION x Network Buffer Job Buffering NETWORK x SETUP INFRARED MENU Infrared Port PCL SmartSwitch PS SmartSwitch NPA Mode Infrared Buffer Job Buffering Window Size Transmit Delay Max Baud Rate LOCALTALK MENU LocalTalk Port PCL SmartSwitch PS SmartSwitch NPA Mode LocalTalk Buffer Job Buffering NPA Hosts LocalTalk Name LocalTalk Addr LocalTalk Zone USB MENU PCL SmartSwitch Note To access these menu PS SmartSwitch items you must first select USB OPTION x NPA Mone USB Buffer Job Buffering 226 Printer menus continued FAX MENU Fax Port Fax Baud Fax Data Bits Fax Parity Fax Buffer Job Buffering Fax Paper Size Fax Paper Type Fax Output Bin FAX SETUP FAX LOGS FAX SEND FAX RECEIVE CONFIGURATION MENU MAINT COUNTERS REGISTRATION Prt Quality Pgs Panel Menus PPDS Emulation Buffered Jobs Download Emuls Demo Mode Factory Defaults Exit Config Menu 227 228 Index Numerics Rei tray 1 53 10 bin mailbox tray 2 and tray 3 48 see mailbox tray 4 44 2500 sheet optional drawer clipped images 27 90 see tray 4 Complete Printer Reference xiii 250 sheet tray confidential jobs 218 see tray 1 consumables 500 sheet tray see supplies see tray 2 and tray 3 control panel 900 999 service messages 18 see operator panel controller board see system board A corner bucklers 99 105 accessing the system board 196 covers identifying 43 adjusting m
33. Message maps 43 Clearing jams from the printer 44 Tray 4 optional 2500 sheet drawer 44 Trays 2 and 3 ideae au EL Ee a 48 TAY T oun deeds ren cb ei DUE PDA bed ih y ae 53 Manual feed 56 Duplex unit bu RE RR Een ERU ER AE Y g elas Pu 57 iii v 5 8 9 Q f Photoconductor area 58 Fuser area ERRARE ep REN RUE dee ee alee 60 Clearing jams from the mailbox option 62 Clearing jams from the finisher option 69 Chapter 4 Loading paper 79 Loading the paper trays 79 LOACING Tray 1 bate doe eee ecd ee apie EE 80 Loading trays 2 and 3 88 Loading the 2500 sheet tray tray 4 101 Tips for successful printing 104 Storing media 104 Avoiding paper 5 105 Chapter 5 Replacing supplies 107 Determining the status of supplies 108 Requesting audible alarms 109 Storing supplies 0 109 Recycling used supplies 110 Installing a toner cartridge 111 I
34. Optra W810 User s Reference First Edition August 1999 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time A form for the reader s comments is provided at the back of this publication If the form has been removed comments may be addressed to Lexmark International Inc Department F95 035 3 740 West New Circle Road Lexington Kentucky 40550 U S A In the United Kingdom and Eire send to Lexmark International Ltd Marketing and Services Department Westhorpe House Westhorpe Marlow Bucks SL7 3RQ Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In t
35. Printing Directory List The printer is processing or printing a directory of all files stored on the flash memory option and the hard disk option Printing Font List The printer is processing or printing a list of all available fonts for the selected printer language Printer messages continued Printing Job Accounting Stat The printer is processing or printing all job accounting statistics stored on the hard disk option Printing Menu Settings The printer is processing or printing the menu settings page Program Flash DO NOT POWER OFF The printer is storing resources such as fonts or macros in the flash memory option Note Do not turn the printer off while this message is displayed Programming Disk DO NOT POWER OFF The printer is storing resources such as fonts or macros on the hard disk option Note Do not turn the printer off while this message is displayed Queuing and Deleting Jobs The printer is deleting one or more held jobs and sending one or more jobs held in the print queue to print For more information on held jobs see Using the print and hold function on page 215 Queuing Jobs The printer is sending one or more jobs held in the print queue to print For more information on held jobs see Using the print and hold function on page 215 Ready The printer is ready to receive and process print jobs Press Menu
36. Tray 1 If the printer is feeding paper from tray 1 follow the instructions in this section to clear jammed paper from the drawer 1 Pull open tray 1 2 Press down on the pressure plate until it clicks into place 3 Remove the jammed paper by pulling it out as shown 53 4 If it appears the paper has lodged behind the paper tray completely remove the tray to retrieve the paper Usea pencil or similar object to press the tab on the right side of the tray as shown b Pivot the tray to the left and then firmly move the tray back and forth to work the tray out of the printer Removing the tray may require some force C Remove any paper from inside the opening for the tray 54 5 Reinsert the tray sure the pressure plate is pressed down inside the tray b Align the left side of the tray with the guides inside the opening C Insert the rails on the right side of the tray into the metal bracket that extends from inside the printer as shown NOTE If the metal bracket slides into the printer while you are inserting the rails re extend the bracket Metal bracket 55 6 Push the tray firmly into the printer Continue clearing paper from the path f you have a duplex unit installed go to Manual feed unit to continue clearing the paper path f you do not have a duplex unit installed skip to Photocon ductor area on p
37. age 58 Manual feed unit NOTE The manual feed tray is available only if the duplex unit is attached to your printer Follow these instructions if you are feeding a single sheet of media into the manual feed tray Skip to Photoconductor area on page 58 if a man ual feed unit is not installed 1 Pull the jammed sheet straight out of the printer 2 Ifthe printer is duplexing the print job go to page 57 to continue clearing the paper path 56 Duplex unit Follow these steps if the printer is duplexing the print job Skip to Photo conductor area on page 58 if a duplex unit is not installed or you are not duplexing the print job 1 Open the duplex door Door G 2 Depending on the location of the jammed sheet Pull the jammed paper straight down and out of the duplex unit 57 b Pull the jammed paper straight up and out of the duplex unit 3 Close the duplex door 4 Goto Photoconductor area to continue clearing the paper path Photoconductor area 1 Liftthe side door latch and lower the side door Door C 58 2 Depending on the location of the jammed sheet a Pull the jammed paper out from under the photoconductor cartridge as shown b Pull the jammed paper straight out from under the transfer roller as shown WARNING Do not touch the transfer roller Touching the transfer roller can result in print quality pro
38. ams avoiding 105 paper 41 staple 156 L labels 79 80 Lexmark Web site xiii lifting the printer 214 loading card stock 80 labels 80 letterhead 83 95 103 paper 79 transparencies 80 tray 1 80 tray 2 and tray 3 88 tray 4 2500 sheet optional drawer 101 500 sheet optional drawer 88 locking clips importance for proper paper feeding 106 removing 212 213 mailbox adjusting the height 183 adjusting the standing position 178 aligning the transport unit 183 aligning with printer 177 clearing jams 41 parts identified 43 removing 193 maintaining the finisher 155 maintenance items see supplies manual feed unit clearing jams 41 removing 207 margins adjusting 26 margins unexpected 100 MarkNet internal print servers configuring xiii removing 199 MarkVision xiii maximum stack height tray 1 83 tray 2 and tray 3 95 230 tray 4 2500 sheet optional drawer 103 500 sheet optional drawer 95 media sizes and types supported 79 storing 104 memory cards removing 196 198 menu settings Confidential Job 221 Configuration Menu 227 Fax Menu 227 Finisher Menu 222 Held Jobs 221 Infrared Menu 226 Job Menu 223 LocalTalk Menu 226 Network Menu 226 Paper Menu 222 Parallel Menu 225 PCL Emul Menu 224 PostScript Menu 224 PPDS Menu 225 Quality Menu 223 Serial Menu 225 Setup Menu 224 USB Menu 226 Utilities Menu 223 menu settings page printing from browser 108 printing from operator panel 108 menus
39. another configuration Fuser cover Toner box Operator panel Standard Cover B Cover A output bin Side door Door C Jam access door for tray 2 Door D Jam access door for tray 3 Door E vii Fully configured model The following illustration shows the Optra W810 configured with all the paper handling options including a finisher You may have attached a 10 bin mailbox instead of a finisher Finisherbincover _ Cover N Finisher top cover Cover M Stapler cover Cover L Transport unit Cover H Duplex unit Door G Manual feed unit Jam access door for tray 4 Door F Tray 4 2500 sheet drawer viii Printer operator panel Several procedures outlined in this book require that you use the printer operator panel to clear a message or select an item from a menu The fol lowing information may help you become more familiar with the operator panel The operator panel has six buttons and a light that flashes when the printer is processing a job The numbers next to the button names have significance only if you are trying to print a job you marked Confidential from the printer driver See Using the print and hold function on page 215 for more information Ready Tray 3 Empty 1 Menu Select Return 4 Operator panel buttons Button Press this button to Go Make the printer ready to receive print jobs Clear certain messag
40. argins 26 aligning D finisher and printer 169 mailbox and printer 177 detaching avoiding paper jams 105 bins 195 mailbox or finisher 193 see also removing B disk see hard disk doors identifying 43 drawers removing 212 Drivers MarkVision and Utilities CD xii duplex unit clearing jams 41 removing 203 bins detaching from the mailbox 195 Busy printer state 1 buttons operator panel Card Stock amp Label Guide xiii card stock support 79 80 CD F network information xiii changing paper settings 80 clearing jams 41 clearing the paper path 44 duplex unit 57 finisher option 68 fuser area 60 mailbox option 62 manual feed unit 56 message maps 43 finisher adjusting the height 174 adjusting the standing position 169 aligning the transport unit 173 aligning with printer 169 clearing jams paper 41 staple 156 emptying hole punch box 163 maintaining 155 229 parts identified viii removing 193 flash memory removing 198 fuser clearing jams 41 ordering 107 replacing 140 resetting the counter 147 return program 140 G guide rail removing 193 H handholds printer 214 hard disk removing 201 held jobs confidential jobs 218 enteringa PIN 218 formatting errors 217 printing 215 Repeat Print 217 Reserve Print 218 Verify Print 218 hole punch box emptying 163 resetting the counter 168 interface cards removing 199 Internet site for Lexmark xiii J jam access doors identifying 43 j
41. arkness Toner Saver PictureGrade 223 Printer menus continued SETUP MENU Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Display Language Alarm Control Toner Alarm Staple Alarm Job Buffer Size Job Accounting Job Acct Limit PCL EMUL MENU Font Source Font Name Point Size Pitch Symbol Set Orientation Lines per Page A4 Width TRAY RENUMBER Auto CR after LF Auto LF after CR POSTSCRIPT MENU Print PS Error Font Priority 224 Printer menus continued PPDS MENU PARALLEL MENU Note To access these menu items you must first select either STD PARALLEL or PARALLEL OPT x Orientation Lines per Page Lines per Inch Page Format Character Set Best Fit Tray 1 Renumber Auto CR after LF Auto LF after CR PCL SmartSwitch PS SmartSwitch NPA Mode Parallel Buffer Job Buffering Advanced Status Protocol Honor Init Parallel Mode 1 Parallel Mode 2 SERIAL MENU Note To access these menu items you must first select SERIAL OPTION x PCL SmartSwitch PS SmartSwitch NPA Mode Serial Buffer Job Buffering RS 232 RS 422 RS 422 Polarity Serial Protocol Robust XON Baud Data Bits Parity Honor DSR 225 Printer menus continued NETWORK MENU PCL SmartSwitch Note To access these menu PS SmartSwitch items you must first select NPA Mode NETWORK OPT
42. ay until you clear all paper from the jam access door on the right side of the printer Door F Opening the tray when paper is jammed in the vertical transport area may result in problems that require a service call 44 1 Open the jam access door on the right side of the printer 2 if you cannot grasp the edge of the paper rotate the paper release wheel to roll the paper out of the printer 45 3 Pull the jammed paper straight out 4 Close the jam access door 46 5 f you cannot reach the paper from the jam access door open tray 4 and remove the jammed paper WARNING If the paper has lodged behind the paper tray where you cannot reach it discontinue using tray 4 and call for service 6 Close tray 4 Go to page 48 to continue clearing the paper path 47 Trays 2 and 3 If the printer is feeding paper from tray 2 or 3 or from an optional 500 sheet drawer tray 4 follow the instructions beginning in this section to clear the paper jam 1 Open the jam access doors on the right side of the printer Doors D and E NOTE Do not open the paper trays until you clear all paper from the jam access doors 2 Pull the jammed paper out of the printer as shown f you can see the edge of the jammed paper pull the paper straight out 48 b Ifthe paper is tightly bound inside the printer
43. blems 59 3 if you have an output option attached to your printer skip to Clearing jams from the mailbox option on page 62 or Clearing jams from the finisher option on page 69 Otherwise continue with Fuser area Fuser area CAUTION The fuser area becomes very hot during printer operation Avoid touching parts in this area of the printer until they have cooled 1 with the side door still open lower the fuser cover Cover B 60 2 If paper is jammed in the fuser pull the paper release levers in the direction of the arrows 4 Close the fuser cover 5 6 Press Go on the operator panel to continue printing Close the side door The printer clears the 2xx Paper Jam message and continues printing If the message does not clear paper is still present in the path Recheck all doors covers and trays in the paper path 61 Clearing jams from the mailbox option Remember to clear all paper from the entire paper path not just the area indicated in the paper jam message See page 41 for more information Instructions for clearing jams from the mailbox begin on page 63 Refer to the following illustration for a better understanding of the path the paper travels through the transport unit to the mailbox option Transport unit cover Cover H Fuser cover Cover B Side door Door C Output bins
44. bs from the operator panel 1 Open the Job Menu Ifthe printer is Busy press Menu to open the Job Menu Ifthe printer is Ready press Menu until JOB MENU appears on the second line of the display Press Select Press Menu or Menu until either Held Jobs or Confidential Job appears on the display depending on the type of job you want to access Press Select NOTE If you are looking for a Confidential Job you are prompted to enter your PIN See Confidential jobs on page 218 for more information Press Menu or Menu until the action you want to take appears on the second line of the display print a job delete a job and so on Press Select f you are looking for one particular job press Menu and Menu to scroll through the list of jobs available and press Select when the correct job is displayed An asterisk appears next to the job name indicating you have chosen to print or delete that job 216 f you are prompted to enter the number of copies you want to print use the Menu and Menu buttons to increase or decrease the number on the display and press Select 6 Press Go to print or delete specific jobs you have marked The printer briefly displays messages indicating what print and hold functions it is performing and then returns to the Ready dis play Recognizing when format errors occur If the 7 symbol appears on the operator panel display it indicates that the
45. cartridge is defective Replace the photoconductor cartridge See Replacing the photocon ductor cartridge on page 117 23 3 5 5 H E Print quality problems continued Toner specks The toner cartridge is defective The photoconductor cartridge is defective Replace the toner cartridge See Installing a toner cartridge on page 111 Replace the photoconductor cartridge See Replacing the photocon ductor cartridge on page 117 The transfer roller is worn or defective Replace the transfer roller See Replacing the transfer roller on page 131 The fuser is worn or defective Replace the fuser See Installing the fuser on page 140 The paper dust remover is worn Replace the paper dust remover which is included in the photoconductor kit See Replacing the paper dust remover on page 124 Toner is in the paper path Call for service Paper feed rollers are dirty Call for service 24 Print quality problems continued Skewed print The paper guides in the selected paper tray are not in the correct position for the size media loaded in the tray Remove the paper in the tray and move the paper guides to the proper positions See Loading the paper trays on page 79 for detailed instructions on adjusting the guides in each tray Paper is not properly positioned under the corner
46. conductor drum onto the paper The ozone filtertraps any minute amounts of ozone that can accumulate during the printing process Replace both items to ensure proper printer operation Instructions for replacing them begin on page 131 After you ve replaced the transfer roller and the ozone filter follow the instructions beginning on page 139 to reset the printer s internal counter for the transfer kit This clears the Replace Transfer message from the printer operator panel display and ensures the printer alerts you when it is again time to replace these items 130 Replacing the transfer roller CAUTION Areas inside the printer may be hot Avoid touching parts inside the printer until they have cooled 1 Lift the side door latch and lower the side door Door C 5 5 p H 2 Release the old transfer roller by rotating the two green finger grips toward you until they click 131 Remove and discard the old transfer roller 9 5 5 a 6 8 d 4 Remove the new transfer roller from its packing materials Hold the transfer roller by each end as shown WARNING Do not touch the roller Touching the roller can result in print quality problems 132 Replacing supplies 5 Push the ends of the new transfer roller into the brackets on the printer 6 Rotate the two green finger grips back toward the printer until they click into place
47. ct Check Finisher The specified option is detached from the printer To Installation clear this message push the option flush against the Check Mailbox printer and make sure the set pin and magnetic i bracket are properly attached For more information Installation refer to the Setup Guide Clearing Job The printer is deleting all job statistics stored on the Accounting Stat hard disk option Close Cover x The specified cover is open Close the cover to clear the message Use the message maps on top of the printer to locate the cover See page 43 for an illustration Note If Close Cover H appears on the display and the transport unit cover is closed make sure the cable connecting the finisher or mailbox option to the transport unit is securely attached Close Door x The specified door is open Close the door to clear the message Use the message maps on top of the printer to locate the door See page 43 for an illustration Printer messages continued Defragmenting DO NOT POWER OFF The printer is defragmenting the flash memory option to reclaim storage space occupied by deleted resources Note Do not turn the printer off while this message is displayed Delete All Jobs Go Stop The printer is requesting confirmation to delete all held jobs Press Go to continue The printer deletes all Print and Hold jobs Press Stop to cancel this operation See Usin
48. disabled 3 6 opening 3 settings 221 message maps 43 messages see printer messages metal shield removing 197 motherboard see system board multipurpose tray see tray 1 O Operation ReSource 110 operator panel buttons ix menus disabled x messages 1 option cards removing 196 199 optional drawers removing 212 options removing 189 ordering supplies 107 ozone filter replacing 135 see also transfer kit P paper jams 41 loading 79 media supported 79 orientation in trays 84 96 103 paper path 44 print side 83 95 103 size sensing 90 sizes supported 79 paper dust remover replacing 124 see also photoconductor kit paper feeding problems 90 99 Paper Size setting changing 80 paper trays capacity 79 loading 79 media supported 79 see also tray x Paper Type setting changing 80 parallel USB interface card removing 199 photoconductor cartridge replacing 117 see also photoconductor kit photoconductor kit ordering 107 paper dust remover 116 photoconductor cartridge 116 replacing 116 231 PIN for confidential jobs 218 pocket for User s Reference xi Power Saver 7 priming the stapler 162 print and hold function see held jobs print quality problems 20 print server online documentation xiii removing 199 printer lifting 214 model with paper handling options viii operator panel ix pocket for the User s Reference xi standard model vii supplies 107 printer menus see menu settings print
49. e You will then see the percentage of life remaining for each of the items Consumable Status 96 remaining PC Cartridge 33 Fuser 66 ENEEEEN Transfer Roller 66 3 Hole Punch Box 1000 N 3 Staple Cartridge Empty Toner Cartridge OK NOTE If you have a MarkNet external or internal print server also called an INA attached to your printer you can view the menu settings page from your workstation From your browser type the printer s IP address in the Address box and press Enter This takes you to a Web page where you can view printer status and job statistics This may be convenient if the printer menus are disabled 108 Requesting audible alarms You can choose to have the printer sound an audible alarm when it deter mines a consumable needs to be replaced The printer then stops pro cessing jobs and waits until someone presses Go from the operator panel before it continues printing Setting Toner Alarm or Staple Alarm to Single or Continuous ensures that someone in the printer workgroup is aware that a consumable needs to be replaced but it can also delay the printing of jobs in a network environment Refer to the Complete Printer Reference on Lexmark s Web site www lexmark com for more information about changing the alarm set tings from the Setup Menu NOTE If Replace Toner To Continue or Replace PC Kit To Continue appears on the display you cannot clear the display by
50. e message and continue printing See Paper path on page 42 for an illustration of the areas where you can access jammed paper NOTE If you have an optional finisher attached to your printer the message Leave Staple Job in Finisher Clear Staple Job from Finisher or Clear Job from Finisher may alternate with the 2xx Paper Jam message 41 Paper path The paper path is the route paper travels as it makes its way from the selected paper source through the printer and into the selected output bin To clear the paper in the path start at the paper source the printer is using for the current job and open all doors and covers between the source and the selected output bin If you are not sure which source the printer is using start with tray 4 if installed or tray 3 Refer to the following illustration for a better understanding of the path the paper travels through the printer We have labeled the doors and covers that give you access to paper in the path when a jam occurs Fuser cover Cover B Standard output bin Duplex door Door G Side door Door C Tray 1 Manual feed tray Tray 2 Jam access door for tray 2 Door D Tray 3 Jam access door for tray 3 Door E Tray 4 Jam access door for optional 2500 sheet drawer Door F Front view 42 Message maps You can use the message map on top of the printer or on th
51. e printer staples the job but does not offset it 35 3 3 E Finisher problems continued Pages are not stapled The stapler is not installed or is not installed correctly The stapler is out of staples Reinstall the stapler See page 148 for instructions on removing and installing the stapler Insert a new staple cartridge See Installing a staple cartridge on page 148 The stapler is jammed Check the stapler for a staple jam See Clearing a staple jam on page 156 The stapler is not primed Prime the stapler See Priming the stapler on page 162 Staples are not properly positioned in the stapler Prime the stapler See Priming the stapler on page 162 You are trying to staple too many sheets The finisher can staple up to 50 sheets of 20 Ib paper If you attempt to staple a larger stack of paper the finisher ejects the stack without stapling it Reduce the number of pages in the staple job Staple priming The stapler is out of fails staples The staple priming source tray is empty Insert a new staple cartridge See Installing a staple cartridge on page 148 Load paper in the staple priming source tray specified in the Finishing Menu Bin 2 is full Remove the stack of paper from bin 2 The stapler is not installed or is not installed correctly The stapler is jammed R
52. e transport unit if an optional finisher or mailbox is installed to locate the doors and covers you must open when clearing the paper path Finisher Finisher bin cover top cover Cover N Cover M mailbox or finisher attached Message map for printer Transport unit cover Cover H Fuser cover Cover B 5 2 gt Duplex door 2 Door G 2 if Manual Output bins K feed tray Mailbox upper access door Door Trays 1 2 3 4 access doors i i Door J 43 Clearing jams from the printer The instructions in this section walk you through the steps necessary to clear paper from the entire paper path Use the following table to deter mine where to begin clearing the paper path NOTE If Jam Recovery is set On the printer reprints any pages you clear from the paper path Refer to the Complete Printer Reference on Lexmark s Web site www lexmark com for more information Tray 4 optional 2500 sheet drawer 44 Tray 4 optional 500 sheet drawer 48 Tray 2 or 3 48 Tray 1 53 Manual feed tray 56 Unknown 44 Tray 4 optional 2500 sheet drawer If the printer is feeding paper from an optional 2500 sheet drawer follow the instructions beginning in this section to clear the paper jam Skip to page 48 if the printer is feeding from a 500 sheet drawer WARNING Do not pull open the 2500 sheet tr
53. eck the operator panel for a message about a printer consumable See Determining the status of supplies on page 108 for more information about other ways to identify consumables that need to be replaced Use the following table to find solutions to any print quality problems you have detected Print quality problems Troubleshooting Symptom Cause Solution Blank pages The photoconductor Replace the photoconductor cartridge is defective cartridge See Replacing the photocon ductor cartridge on page 117 The transfer roller is Replace the transfer roller defective See Replacing the transfer roller on page 131 The printer was When you insert a new staple priming the stapler cartridge the printer verifies that staples are in the proper position by stapling a blank sheet of paper Black pages The photoconductor Replace the photoconductor cartridge is defective cartridge See Replacing the photocon ductor cartridge on page 117 Your printer requires servicing Call for service 20 Print quality problems continued Print too light The Print Darkness setting is too light Select a different Print Darkness setting from the printer driver before sending the job to print Toner Saver is on Turn Toner Saver off from the printer driver before sending the job to print You are using media that does not meet the printer specificat
54. einstall the stapler See page 148 for instructions on removing and installing the stapler Check the stapler for a staple jam See Clearing a staple jam on page 156 36 Finisher problems continued elie a C O The staple is in The stapler has a You cannot change the position of the the wrong fixed position in the staple If necessary reformat your print corner of the finisher which job from the software application or stack determines the rotate your print job using the printer placement of the driver to avoid stapled sets that are staple difficult to read A4 A5 B5 executive and letter Portrait Landscape 7 7 l lt BA legal and 11x17 Portrait Landscape a lt A printer Bin 2 the default bin The finisher stacks all stapled jobs and message says for all stapled and all offset jobs in bin 2 If bin 1 and bin 2 that all linked offset jobs is full are linked and bin 2 is full the printer bins are full but reports that bin 1 is full also bin 1 is empty To clear the message remove the stack of paper from bin 2 The printer can then receive additional stapled or offset jobs The transport The guide rail Reinstall the guide rail When properly unit falls from attaching the installed the guide rail prevents you the top of the finisher to the printer from pulling the finisher too far away printer when is not properly from the printer 8 installed Refer to
55. eners It may require some force to lift the box 3 Swing the bottom of the box out then lower the box out of the finisher 164 4 Discard the contents of the hole punch box Do not discard the box 5 Angle the box into the finisher so that the white hole punch dispensers are inserted inside the box Dispensers 165 6 While still covering the dispensers swing the bottom of the box into the finisher and slide the box to the right 7 Lower the box until it fits between the braces in the finisher 166 8 Push the finisher against the printer 9 Continue with Resetting the printer s internal counter on page 168 This clears the Empty Box K message from the operator panel display and ensures the printer alerts you when it is again time to empty the hole punch box 167 Resetting the printer s internal counter After you empty the hole punch box reset the internal counter to clear the Empty Box K message Resetting the counter helps prevent service calls by ensuring that the printer alerts you when the hole punch box again becomes full The reset process only takes a few minutes WARNING Before you begin this procedure make sure the printer is not busy processing a print job Turning the printer off deletes all held jobs stored in printer memory Open the Job Menu to review the held jobs before cont
56. er jams Where I go from here 1 250 4 A5 B4 B5 Paper paper labels 80 letter executive transparencies and legal and 11x17 card stock 2 3 4 500 A3 A4 BA letter Paper 88 legal and 11x17 4 2500 A4 or letter Paper 101 79 Loading tray 1 Tray 1 holds 250 sheets of A3 A4 A5 B4 B5 letter executive legal and 11x17 size paper You can also load transparencies labels and card stock in tray 1 If you have an optional finisher attached to your printer note that you cannot staple hole punch or offset any media other than paper Do not load 100 cotton paper in tray 1 NOTE If you load any media other than letter or A4 size paper in tray 1 make sure you change the Paper Type and Paper Size settings for that tray from the operator panel Refer to the Complete Printer Reference for more information 1 Pull the paper tray open until it stops 80 3 left 81 4 Press the green tab and slide the adjustable guides all the way open 5 Before loading paper flex the sheets back and forth to loosen them and then fan them Straighten the edges on a level surface Buc N 6 Load the paper with the recommended print side face up as shown in the illustrations on pages 84 and 85 Do not exceed the maximum stack height indicated on the adjust able guide If you are loading media other than paper do not load more than 50 shee
57. er messages 1 2xx Paper Jam 12 41 34 Wrong Paper Size in Tray x 12 34 Wrong Paper Size Manual Feed 12 35 Res Save Off Deficient Memory 18 37 Insufficient Collation Area 13 37 Insufficient Defrag Memory 13 37 Insufficient Memory 14 38 Memory Full 14 39 Complex Page 15 51 Defective Flash 15 52 Flash Full 15 53 Unformatted Flash 15 54 Par ENA Connection Lost 16 54 Ser x Fax Connection Lost 16 54 Serial Option x Error 16 54 Std Par ENA Connection Lost 16 55 Insufficient Fax Buffer 16 56 Parallel Port x Disabled 17 56 Serial Port x Disabled 17 56 Std Parallel Port Disabled 17 58 Too Many Disks Installed 17 61 Defective Disk 17 62 Disk Full 17 63 Unformatted Disk 17 70 79 messages 18 900 999 messages 18 Activating Menu Changes 1 Bin x Full 1 Busy 1 Cancelling Job 2 Change Tray x 2 Check Finisher Installation 2 Check Mailbox Installation 2 Clearing Job Accounting Stat 2 Close Cover x 2 Close Door x 2 Defragmenting 3 Deleting All Jobs 3 Deleting Jobs 3 Disabling Menus 3 Empty Box K 3 163 Enabling Menus 3 Enter 3 218 Faxx 3 Files will be Lost Go Stop 3 Flushing Buffer 4 Formatting Disk 4 Formatting Flash 4 Held Jobs may be lost Go Stop 14 Infrared x 4 Insert PC Cartridge 4 Insert Stapler 4 Insert Tray x 4 Invalid Network x Code 4 Leave Staple Job in Finisher 12 Load Manual 5 Load Tray x 6 LocalTalk x 6 Menus Disabled 6 Network Card Busy 6 Network x 6 No Jobs Found R
58. es from the display Exit printer menus and return the printer to the ready state Stop Clear certain messages from the display Take the printer offline Stop printer activity when the printer is busy processing a job Menu and Open the menus from the ready state Menu Open the Job Menu while the printer is busy Scroll to the next menu item in a menu or value ncrease or decrease a numerical value ix Operator panel buttons continued Select Select the item listed on the second line of the display Clear certain messages from the display Return Back up to the previous level of the menu structure without making a selection If your printer is configured as a network printer available to a number of users it is possible that Menus Disabled appears on the display when you press Menu or Menu from the Ready display Disabling the menus pre vents users from using the operator panel to inadvertently change a printer default that has been set by the person managing the printer You can still clear messages and select items from the Job Menu when print ing a job but you cannot change other printer settings You can however use your Lexmark printer driver to override printer defaults and select set tings for individual print jobs Menus Disabled Menu Select Return 4 Go 5 Stop 9 See page 221 for a brief overview of the printer menus available from t
59. es information you may find useful WARNING A warning identifies something that might damage your printer hardware or software CAUTION Acaution identifies something that might cause you harm Other sources of information For more information about the Optra W810 printer refer to the other doc uments that shipped with your printer or to the Lexmark Web site Setup Guide The Setup Guide provides detailed instructions for setting up your new printer and installing options and includes important safety information Drivers MarkVision and Utilities CD In addition to printer drivers and utilities the Drivers MarkVision and Utili ties CD also includes additional information about Lexmark printers After launching the CD click View Documentation and then click one of the fol lowing options e Printer Commands takes you to the Technical Reference which includes details about printer languages and commands inter face specifications and memory management Xii e Special Media takes you to the Card Stock amp Label Guide which provides information about choosing the proper media for your printer e MarkVision Printer Utility takes you to documents providing details about the MarkVision printer management utility MarkNet Print Servers takes you to documents containing informa tion about configuring MarkNet internal print servers Lexmark Web site Access our site on the World Wide Web for updated printer d
60. es to the paper to create the printed page When the toner cartridge is empty Replace Toner appears on the operator panel display indicating that it is time to replace the toner cartridge NOTE Enough residual toner remains in the printer at this point that you can press Go and continue printing for a short while However we strongly recommend that you change the toner cartridge immediately 1 you do not the printer will stop operating when Replace Toner To Continue appears on the display You will then have to replace the toner cartridge before you can continue to use the printer Although we advise you to shake a new toner cartridge vigorously before you install it in the printer never remove a used cartridge and shake it in an attempt to extend the life of the cartridge After removing a used toner cartridge we recommend that you only insert a new cartridge in the toner box 111 To install a new toner cartridge 1 Open the toner box cover Cover A 5 5 a 6 5 d 112 2 Usethe green handle to pull the old toner cartridge out of the toner box See Recycling used supplies on page 110 for information on recycling the empty toner cartridge NOTE Lexmark does not recommend refilling used toner cartridges or purchasing refilled cartridges from a third party Print quality and printer reliability cannot be guaranteed if you do The printer warranty does not cover damage caused by using
61. etry 6 219 Not Ready 6 Ovrflow Bin Full 6 Parallel 6 Parallel x 6 Performing Self Test 7 Power Saver 7 Priming Failed 7 162 Priming Stapler 7 Print Jobs on Disk Go Stop 7 Printing Directory List 7 Printing Font List 7 Printing Job Accounting Stat 8 Printing Menu Settings 8 Program Flash 8 Programming Disk 8 Queuing and Deleting Jobs 8 Queuing Jobs 8 Ready 8 Remove Paper 8 Replace Fuser 9 Replace PC Kit 9 Replace PC Kit To Continue 9 Replace Toner Cartridge 9 Replace Toner To Continue 10 Replace Toner PC Kit 10 Replace Transfer Kit 10 Resetting Active Bin 10 Resetting the Printer 10 Restoring Factory Defaults 10 Serial x 10 Staples Empty 11 Staples Low 11 Std Bin Full 11 Tray x Empty 11 Tray xLow 11 Tray x Missing 11 USB x 11 Waiting 11 printer problems see troubleshooting R Ready printer state 8 recycling used supplies 110 removing duplex unit 203 finisher 193 flash memory 198 guide rail 193 hard disk 201 interface cards 199 locking clips 212 213 mailbox 193 manual feed unit 207 memory cards 196 198 metal shield 197 option cards 196 199 optional drawers 212 options 189 parallel USB interface card 199 printservers 199 transport unit 190 tri port interface card 199 Repeat Print 217 replacing supplies 107 111 fuser 140 ozone filter 135 paper dust remover 124 photoconductor cartridge 117 photoconductor kit 116 staples 148 toner cartridge 111 transfer kit 130 transfer roller 131 Re
62. exmark within 30 days The representative can give you details on this return program After you ve replaced the fuser follow the instructions beginning on page 147 to reset the printer s internal counter for the fuser This clears the Replace Fuser message from the printer operator panel display and ensures the printer alerts you when it is again time to replace the fuser WARNING Before you begin this procedure make sure the printer is not busy processing a print job Turning the printer off deletes all held jobs stored in printer memory Open the Job Menu to review the held jobs before continuing 140 To replace the fuser 1 Turn the printer off and disconnect the power cord CAUTION Areas inside the printer may be hot Allow the printer to cool for 20 minutes before replacing the fuser 2 Liftthe side door latch and lower the side door Door C 5 5 8 p H 141 soijddns 142 Grasp the old fuser with both hands and pull it straight out of the printer If you agreed to return your old fuser to Lexmark in order to pay a reduced price for the new one place the old fuser in the new fuser box and mail to Lexmark Otherwise discard the old fuser 143 5 5 a p H 9 5 a 6 8 d Remove the new fuser from its packing materials Carefully remove any tape Align the top left edge of the new fuser with the rail on the printe
63. fer to the Setup Guide for installation instructions The margin settings for the selected tray need to be adjusted Adjust the appropriate margin settings in the Registration Menu Refer to the Complete Printer Reference on Lexmark s Web site for information about accessing this menu The paper feed rollers are worn Call for service 26 Print quality problems continued Clipped images BCDEF BCDEF BCDEF BCDEF BCDEF operator panel see page ix The paper tray is not completely inserted into the printer Push the tray firmly into the printer to make sure it is fully installed The left paper guide in the 500 sheet tray is set for a different size paper than what is loaded in the tray Insert the paper guide in the correct position for the size paper in the tray See page 88 for information on loading paper You did not set the correct paper size for tray 1 27 After loading paper in tray 1 set the default paper size from the printer operator panel 1 From the Paper Menu select Paper Size 2 Select Tray 1 Size 3 Select the correct paper size from the list of avail able values For information on using the 3 5 5 E Paper feed problems If paper has trouble traveling through the printer paper jams or other problems relating to mechanical paper feed can result Use the following table to find solutions to
64. g the print and hold function on page 215 for more information Deleting Jobs The printer is deleting one or more held jobs For more information on held jobs see Using the print and hold function on page 215 Disabling Menus The printer is responding to a request to disable the menus While the menus are disabled you cannot change the printer default settings from the operator panel Empty Box K Enabling Menus The hole punch box in the optional finisher is full To clear the message you must empty the hole punch box and reset the hole punch counter See Emptying the hole punch box on page 163 for detailed instructions The printer is responding to a request to make the menus available to all users When this message clears press Menu or Menu to view the menus from the operator panel Enter PIN Use the operator panel buttons to enter the four digit personal identification number PIN you identified in the driver when you sent the confidential job to the printer See Using the print and hold function on page 215 for more information Fax x The printer is processing a fax through an optional serial interface Files will be Lost Go Stop You have changed the Job Buffer Size setting from the operator panel and the printer must reformat the hard disk to activate the change If you press Go all files currently stored on the disk will be deleted Press Return or Stop t
65. he operator panel For more detailed information about each of the menu items refer to the Complete Printer Reference available on Lexmark s Web site www lexmark com About this book Use this book whenever you have a question about the Optra W810 printer or encounter a problem when using the printer It includes informa tion about loading paper replacing consumables clearing paper jams and troubleshooting other printer problems Refer to the Complete Printer Reference if you need more detailed information about your printer Printer pocket We recommend that you keep the User s Reference in the handy printer pocket which should be attached to the printer or optional finisher in one of the three locations shown in the following illustration Keeping the book with the printer makes it readily accessible to all users If you prefer searching for information online a copy of this book is also available on Lexmark s Web site Left side of printer o Back of toner box Back of finisher Rear view xi Conventions It may help you to recognize the conventions we ve used in this book Operator panel buttons are printed in boldface type Press Go after clearing a paper jam e Messages that appear on the printer operator panel display also printed in boldface type If Replace Toner appears on the operator panel display install a new toner cartridge NOTE A note provid
66. he transfer counter When Ready appears on the display the printer is ready to receive print jobs 147 Installing a staple cartridge When Staples Empty appears on the operator panel display follow the steps below to insert a new staple cartridge in the optional finisher For information about ordering staple cartridges see page 107 NOTE If Staple Alarm in the Setup Menu is set to either Single or Continuous the printer stops printing and displays the Load Staples message Install a new staple cartridge or press Go to clear the message and continue printing Refer to the Complete Printer Reference for more information on Staple Alarm 1 Locate the stapler cover on the finisher 9 5 a 6 8 d Stapler cover Cover L 148 2 Turn the knob on the stapler cover to the unlocked position and open the cover 5 kei 8 p 1 3 Remove the stapler as shown 149 4 Set the stapler on a stable surface 5 Push down on the green lever to release the staple cartridge holder 9 5 a 6 8 d 150 f Turn the cartridge holder around to orient it as shown in the illustration in step 8 8 Remove and discard the empty staple cartridge 5 5 a 8 H A 0 0 um UP 151 10 Peel off the protective tape from the staple cartridge 5 5 a 6 5 d 11 Turn the cartridge holder around and firmly push it into the s
67. he United Kingdom and Eire call 0628 481500 In other countries contact your point of purchase References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design MarkNet MarkVision and Optra are trademarks of Lexmark International Inc registered in the United States and or other countries PictureGrade is a trademark of Lexmark International Inc Operation ReSource is a service mark of Lexmark International Inc Other trademarks are the property of their respective owners Copyright 1999 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227
68. he four types of held jobs go to the page indicated in the following table Held jobs Type of job See page Repeat Print 217 Reserve Print 218 Verify Print 218 Confidential 218 For details about memory requirements for held jobs hardware recom mendations and setting up system defaults for these types of print jobs refer to the Complete Printer Reference on Lexmark s Web site www lexmark com Printing and deleting held jobs Once held jobs are stored in printer memory you can use the operator panel to specify what you want to do with one or more of the jobs From the Job Menu you can select either Confidential Job or Held Jobs Repeat Print Reserve Print and Verify Print jobs If you select Confi dential Job you must enter the personal identification number PIN you specified in the driver when you sent the job See page 218 for more infor mation 215 3 a Y 8 g From either the Confidential Job or the Held Jobs menu items you have five choices Print All Jobs Print A Job Delete All Jobs Delete A Job Print Copies WARNING If you select Delete All Jobs from the Held Jobs menu item you will delete all Repeat Print Reserve Print and Verify Print jobs stored in printer memory whether they are jobs you sent to the printer or jobs others in your network group sent to the printer Please use caution when selecting this option To access held jo
69. held jobs on page 215 for information on print ing and deleting Reserve Print jobs Verify Print If you send a Verify Print job the printer prints one copy and holds the remaining copies you requested from the driver in printer memory Use Verify Print to examine the first copy to see if it is satisfactory before print ing the remaining copies See Printing and deleting held jobs on page 215 if you need help print ing the additional copies stored in memory NOTE Once all copies are printed the Verify Print job is deleted from printer memory Confidential jobs When you send a job to the printer you can enter a personal identification number PIN from the driver The PIN must be four digits using the num bers 1 6 The job is held in printer memory until you enter the same four digit PIN from the operator panel and choose to print or delete the job This ensures that the job does not print until you are there to retrieve it and no one else using the printer can print the job When you select Confidential Job from the Job Menu the following prompt appears on the display Enter PIN 218 Use the buttons on the operator panel to enter the four digit PIN associ ated with your confidential job The numbers next to the button names identify which button to press for each digit 1 6 As you enter the PIN asterisks appear on the display to ensure confidentiality 1 Menu Select Return 4 If you enter an i
70. ides of the tray Do not exceed the maximum stack height indicated on the back of the tray If you re loading preprinted letterhead place the top of the page at the back of the tray as shown Maximum stack height 103 4 Push the tray firmly into the printer Tips for successful printing Follow the suggestions in this section to help ensure trouble free printing Storing media Properly store media to avoid paper feeding problems and uneven print quality Follow the guidelines below For best results store media in an environment where the tem perature is approximately 21 C 70 F and the relative humidity is 40 Store cartons of paper on a pallet or shelf rather than directly on the floor If you store individual packages of paper out of the original car ton make sure they rest on a flat surface so the edges do not buckle or curl Do not place anything on top of the paper package 104 Avoiding paper jams If you select appropriate media paper transparencies labels and card stock for your printer you ll be well on your way to trouble free printing If you do experience a paper jam see Clearing paper jams on page 41 for instructions on clearing the jam Here are a few hints for avoiding paper jams Use only recommended media Refer to the Complete Printer Reference for more information about which media will provide optimum results for your printing environment If you need deta
71. iled information before purchasing large quanti ties of customized media refer to the Card Stock amp Label Guide on the Drivers MarkVision and Utilities CD that shipped with your printer Do not load wrinkled creased or damp paper Flex and straighten paper before you load it Do not overload the paper trays Make sure the paper stack does not exceed the maximum height indicated by the labels in the trays Push all paper trays firmly into the printer after loading them Make sure the paper guides in the trays are properly positioned for the size paper you have loaded Tuck the edge of the paper stack completely under the corner bucklers in trays 2 and 3 and in tray 4 if you ve attached an optional 500 sheet drawer Load only standard size paper in the trays Do not load 10096 cotton paper in tray 1 If you need to load paper in a tray while a job is printing press the Stop button and wait for the printer motors to idle before you remove the tray from the printer After you reinstall the loaded tray press Go to continue printing If an optional finisher is attached to your printer do not staple hole punch or offset transparencies labels or card stock If an optional finisher or mailbox is attached to your printer make sure the printer and option are correctly aligned See pages 169 and 177 for alignment instructions 105 Make sure all cables that connect the optional finisher or mailbox to the printer are
72. inuing Turn the printer off Press and hold the Select and Return buttons on the operator panel while you turn the printer on When CONFIG MENU appears on the first line of the display release the buttons MAINT COUNTERS appears on the second line Press Select Reset Hole Punch appears on the second line Press Select Resetting Hole Punch Count appears briefly on the display and then is replaced by CONFIG MENU on the first line and MAINT COUNTERS on the second line Press lt Menu to display Exit Config Menu Press Select to return to the Ready display The printer displays Activating Menu Changes and resets the hole punch counter When Ready appears on the display the printer is ready to receive print jobs 168 Aligning the finisher with the printer Frequent paper feeding problems in the finisher may indicate that the fin isher is not properly aligned with the printer Complete the instructions in the following sections to adjust the alignment of the finisher with the printer Adjusting the finisher s standing position Look at the finisher and the printer carefully from the front If the finisher and printer are parallel as shown in the following illustration skip to Adjusting the finisher s height on page 173 169 If the finisher and the printer are not parallel as shown in the following illustration use the steps in this section to correct the finisher s standing posit
73. ion To adjust the finisher s standing position 1 Pull the covers off the finisher s legs 170 2 Loosen the two wing bolts on each of the finisher s legs 3 Turn the knobs on the legs counterclockwise to adjust the finisher s standing position as shown 171 The finisher s position is adjusted in the direction shown in the fol lowing illustration 4 When the finisher s standing position is correct tighten the wing bolts you loosened in step 2 on page 171 5 Push the two covers onto the finisher s legs as shown 172 Adjusting the finisher s height Paper feeding problems in the finisher may occur if the height of the fin isher is not equal to that of the printer Pull the finisher away from the printer and look at the position of the transport unit to determine if the fin isher is at the correct height If the transport unit appears level as shown in the following figure the fin isher and printer are correctly aligned See page 19 for other possible sources of paper feeding problems If the transport unit is tilted either up or down follow the steps in this sec tion to adjust the finisher s height PR FT 173 To adjust the finisher s height 1 Locate the four wing bolts under the finisher s base ledge on the side that faces the printer 2 Turnthe wing b
74. ions Use recommended paper and other media Refer to the Complete Printer Reference on Lexmark s Web site for detailed specifications Load media from a new package Avoid textured paper with rough finishes Make sure the paper you load in the trays is not damp The toner cartridge is empty Replace the toner cartridge See Installing a toner cartridge on page 111 The printer is shifting toner from the toner cartridge to the photo conductor cartridge The photoconductor cartridge is defective or has been installed in more than one printer If you just installed a new toner cartridge the printer may be filling the toner reservoirs in the photoconductor cartridge You may also hear motor noises while this procedure occurs Normal printing should resume in three minutes or less Replace the photoconductor cartridge See Replacing the photocon ductor cartridge on page 117 21 3 5 E Troubleshooting Print quality problems continued Print too dark The Print Darkness setting is too dark Select a different Print Darkness setting from the printer driver before sending the job to print The toner cartridge is defective Replace the toner cartridge See Installing a toner cartridge on page 111 The photoconductor cartridge is defective or has been installed in more than one printer Replace the photoconductor cartridge
75. isher or Clear Job from Finisher may alternate with the Paper Jam message If you see Leave Staple Job in Finisher do not remove the stack of paper located under Cover N 77 17 18 19 Close the finisher bin cover If you think the stapler may be jammed see Clearing a staple jam on page 156 Push the finisher against the printer Press Go on the operator panel to continue printing The printer clears the 2xx Paper Jam message and continues printing If the message does not clear paper is still present in the paper path Recheck all doors covers and trays in the paper path 78 Loading paper The Optra W810 has three standard trays that combine for a total paper capacity of 1250 pages You can also attach an optional 500 sheet drawer or an optional 2500 sheet drawer to your printer to increase its paper feeding capacity to a maximum of 3750 pages This chapter provides instructions for loading paper in the printer s stan dard and optional trays It also offers tips on properly storing the media you plan to use in your printer and hints on how to avoid paper jams For details about the types of media your printer supports refer to the Complete Printer Reference on Lexmark s Web site www lexmark com Loading the paper trays Use the following table as a guide to find more information about loading each of the standard and optional trays See page 105 for helpful sugges tions for avoiding pap
76. n trays 4 4 Remove the locking clip from the left and right sides of the trays as shown 5 Close the trays 212 6 Move to the back of the printer 7 Remove the two locking clips between trays 3 and 4 on the back of the printer as shown Rear view 213 o 5 CAUTION The printer weighs 44 kg 97 Ib when configured with all three standard drawers Two people are required to lift it safely 8 Have someone help you lift the printer off the drawer Do not hold the printer under the paper trays Use the handholds at the front and back of the printer as shown Handholds Handholds Rear view 9 Place the printer on a flat stable surface 214 Using the print and hold function When sending a job to the printer you can specify in the driver that you want the printer to hold the job in memory and not print it immediately When you are ready to print the job you must go to the printer and use the operator panel menus to identify which held job you want to print See page ix for information on using the operator panel You can use this function to delay printing a job verify one copy before printing addi tional copies request extra copies of a job at a later time or print a confi dential job when you are able to be at the printer to retrieve it For more information about each of t
77. ng memory WARNING Printer memory and flash memory cards are easily damaged by static electricity Touch something metal on the printer before you touch the memory card 1 Locate the memory card you want to remove 2 Push the latches on both ends of the connector away from the card to release the card 3 Pullthe memory card straight out of the connector 198 Removing an option card WARNING Internal print servers and interface cards are easily damaged by static electricity Touch something metal on the printer before you touch the option card 1 Locate the option card you want to remove Rear view E o 5 3 the option card out of the connector on the system board 4 If you saved the metal plate that covers the connector slot and you do not plan to insert another card attach the plate with the two screws Rear view Removing a hard disk WARNING The hard disk is easily damaged by static electricity Touch something metal on the printer before you touch the disk 1 Locate the metal bracket that houses the disk 2 Carefully pull the ribbon cable out of the system board connector Metal bracket Remove the two screws that secure the hard disk to the metal bracket co 7 HAG Ja 77 E o 4 Slide the hard disk out of the bracket ej N Removing the duplex option The duplex option consists
78. ng a toner cartridge on page 111 If no message is displayed and you just inserted a new toner cartridge the printer may be transporting toner into the photoconductor cartridge The motor noises should cease in three minutes or less An option does not operate correctly after it is installed or it stops working Communication has failed between the printer and the option The option is not set up correctly Turn the printer off wait about 10 seconds and turn the printer back on Turn the printer off and check the connection between the option and the printer Refer to the Setup Guide for complete installation instructions The printer driver does not recognize that the option is installed Your printer driver may not automat ically recognize that an option is attached to your printer Open the driver and verify that all the printer configuration settings are correct 33 3 5 E Other printing problems continued You cannot print using the infrared port on the tri port interface card The infrared port is not configured properly Make sure neither Infrared Port nor Infrared Buffer is set to Disabled in the Infrared Menu Also make sure the Window Size and Transmit Delay settings are correct The connection between the two infrared devices cannot be made Make sure the distance between the two infrared ports is 3 m 10 ft or less If necessa
79. nk or only displays diamonds The printer s self test failed Jobs don t print The printer is not ready to receive data Turn the printer off wait about 10 seconds and turn the printer back on Performing Self Test appears on the operator panel display When the test is completed the Ready message is displayed If the messages do not appear turn the printer off and call for service Make sure Ready or Power Saver appears on the operator panel display before sending a job to print Press Go to return the printer to the ready state One of the printer If Replace Toner to Continue or output bin is full supplies has Replace PC Kit to Continue appears reached the end of on the display you cannot continue life printing until you replace the supply item specified in the message See page 107 for instructions on replacing supplies The specified Remove the stack of paper from the output bin and press Go The specified paper tray is empty You are using the wrong printer driver or are printing to File Load paper in the tray See Loading the paper trays on page 79 for detailed instructions Verify that you selected the printer driver associated with the Optra W810 printer Note If you are using a USB port make sure you are running Windows 98 and using a Windows 98 compatible printer driver 30 Other printing problems continued Jobs don t print c
80. now detects is moving through the paper path If the message indicates the problem is in tray 1 verify that the Tray 1 Size setting in the Paper Menu matches the size paper loaded in the tray If the message indicates the problem is in tray 2 or tray 3 or an optional 500 sheet tray 4 check to be sure the tray s left paper guide is in the proper position for the size paper loaded This message may occur for example if you loaded letter size paper in a tray where the left paper guide is inserted in the slot for legal size paper In addition make sure the paper is positioned in the correct orientation in the tray See Loading trays 2 and 3 on page 88 for detailed paper loading instructions Press Go to clear the message and continue printing The printer does not automatically reprint the page that prompted the message 12 Printer messages continued 35 Res Save Off Deficient Memory The printer lacks the memory needed to enable Resource Save This message usually indicates too much memory is allocated for one or more of the printer link buffers Press Go to disable Resource Save and continue printing To enable Resource Save after you get this message Make sure the link buffer is set to Auto and exit the menus to activate the link buffer changes When Ready is displayed enable Resource Save from the Setup Menu Install additional memory 37 Insufficient Collation Area The printer mem
81. ns beginning with step 3 on page 90 to move the left paper guide Tray 4 If you have an optional 2500 sheet drawer installed the Paper Size setting is pre set at the factory to either letter or A4 size paper Tray x Missing appears on the operator panel display even though the tray is installed in the printer The left paper guide in the specified tray is not properly inserted Pull open the tray remove the paper and reinsert the left paper guide making sure the guide snaps into the notch at the front of the tray For detailed instructions see step 5 on page 93 32 Other printing problems continued Large jobs do not collate The job is too complex Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Add printer memory or a hard disk option Refer to the Complete Printer Reference on Lexmark s Web site for information on managing printer memory and selecting memory options to install Unexpected page breaks occur The job has timed out Set Print Timeout to a higher value from the Setup Menu The printer generates an unusual motor noise that lasts up to three minutes The printer is trying to determine if there is toner remaining in the toner cartridge If Replace Toner appears on the display replace the toner cartridge See Installi
82. nstalling the photoconductor kit 116 Replacing the photoconductor cartridge 117 Replacing the paper dust remover 124 Installing the transfer kit 130 Replacing the transfer roller 131 Replacing the ozone 135 Resetting the printers internal counter 139 Installing the fuser 2 0 eee eee 140 Resetting the printers internal counter 147 Installing a staple cartridge 148 Chapter 6 Maintaining the finisher option 155 Clearing a staple jam 156 Priming the stapler 20 2 2 eee 162 Emptying the hole punch box 163 Resetting the printers internal counter 168 iv Aligning the finisher with the printer 169 Adjusting the finisher s standing position 169 Adjusting the finisher s height 173 Chapter 7 Aligning the mailbox option 177 Adjusting the mailbox s standing position 178 Adjusting the mailbox s height 183 Chapter 8 Removing options 189 Removing the transport unit 190 Detaching a mailbox or a finisher 193 Removing memory and op
83. nter problems are very easy to solve If your printer is not responding first make sure power cord is plugged into the printer and a properly grounded electrical outlet electrical outlet is not turned off by any switch or breaker Other electrical equipment plugged into the outlet is working printer is turned on printer cable is securely attached to the printer and the host computer print server or other network device Once you ve checked each of these possibilities turn the printer off and back on This often fixes the problem If a message appears on the operator panel display see page 1 for more information If the message indicates the printer has a paper jam turn to page 41 for instructions on clearing the jam The tables in this chapter identify some printing problems you may encounter and what you can do to resolve them Additional troubleshoot ing information can be found in the Complete Printer Reference on Lex mark s Web site www lexmark com If you still cannot solve your problem call for service Where do I go from here Type of problem See page Print quality Paper feeding Other printing problems Finisher function Mailbox function 19 3 5 E Print quality problems You may be able to correct many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life Ch
84. nu or Menu The Job Menu is displayed Press Menu or Menu until Reset Printer appears on the second line Press Select 54 Std Par ENA Connection Lost 54 Par x ENA Connection Lost The printer has lost the connection to an external print server also called an external network adapter or ENA Make sure the cable connecting the ENA and the printer is securely attached Turn the printer off and then on again to see if the printer recognizes the connection Press Go to clear the message The printer erases any reference to the ENA and then resets 54 Ser x Fax Connection Lost The printer has lost the connection to the external modem If the Fax Port menu item in the Fax Menu is not set to Disabled the printer automatically assumes a modem is connected for fax processing If the printer does not detect a modem connected to the serial port it displays this message Reconnect the modem to the serial port to enable the printer to receive faxes Press Go to clear the message and continue normal printer operations You cannot receive faxes until the modem is reconnected If you do not intend to configure the serial port for receiving faxes set the Fax Port menu item to Disabled to prevent the printer from displaying this message 55 Insufficient Fax Buffer The buffer used to process data is too full to receive an incoming fax This has broken the connection between the printer and the sending
85. nvalid PIN the message No Jobs Found Retry appears Press Go to reenter the PIN or press Stop to exit the Confidential Job menu Once you enter a valid PIN you can choose to print or delete jobs match ing the PIN you entered See Printing and deleting held jobs on page 215 for more information After printing all requested copies of the job the printer deletes the confidential job from memory 219 3 a Y 8 5 Ploy pue 220 You can change most printer settings from your software application or printer driver Settings you change from the application or printer driver apply only to the job you are sending to the printer and override any user defaults set from the operator panel If there is a printer feature you cannot control from the printer driver use the printer operator panel or the remote operator panel available from the MarkVision utility Keep mind however that changing a printer setting from the operator panel or from MarkVision makes that setting the user default for all subsequent jobs sent to the printer For information on using the operator panel buttons see page ix For information on MarkVision refer to the Drivers MarkVision and Utilities CD Appendix Printer menus The following table provides an overview of the menus available for the Optra W810 printer For a detailed listing of the values for each menu item refer to the Complete Printer Reference on the Lexmark
86. o cancel this operation Printer messages continued Flushing Buffer The printer is flushing corrupted print data and discarding the current print job Formatting Disk The printer is formatting the hard disk option Note Do not turn the printer off while this message is displayed Formatting Flash The printer is formatting the flash memory option DO NOT POWER OFF Note Do not turn the printer off while this message is displayed Infrared x An optional infrared interface is the active communi cation link Insert PC The photoconductor cartridge is either not installed Cartridge or is installed incorrectly Correctly install the photo conductor cartridge to clear the message For installation instructions see page 116 Insert Stapler The stapler either is not installed or is installed incorrectly Correctly install the stapler to clear the message For installation instructions see step 12 on page 153 Press Go to ignore the message If you choose to ignore the message the printer handles the job as if the stapler were installed but out of staples If the Load Staples message appears press Go again to ignore the message and print the job without stapling it Insert Tray x Insert the specified tray completely into the printer Note If you cannot clear this message and the specified tray is a 500 sheet paper tray tray 2 or tray 3 or an optional tray 4 make sure the
87. o clear the message and continue printing You must install a different disk option before you can perform any operations that require a hard disk See page 196 for information on removing a disk 62 Disk Full There is not enough memory on the disk option to store the data sent to the printer Press Go to clear the message and continue processing Any information not previously stored on the disk option is deleted 63 Unformatted Disk The printer detects an unformatted disk option Press Go to clear the message and continue printing You must format the disk before you can perform any disk operations To format the disk select Format Disk from the Utilities Menu If the error message remains the disk option may be defective and require replacing Disk operations are not allowed until the defective disk is replaced and the new one is formatted 17 Printer messages continued 2 70 79 messages Reserved for messages relating to the internal print server Refer to the Drivers MarkVision and Utilities CD for more information Click View Documentation and then click MarkNet Print Servers 900 999 Service When a service message occurs turn the printer off and check all cable connections Turn the printer back on If the service message recurs call for service and report the message number and description of the problem 18 Troubleshooting Sometimes pri
88. of two components the duplex unit which you must remove first and the manual feed unit Some steps in this section instruct you to attach covers and screws that were removed during initial installation of the duplex option If possible locate these covers and screws before continuing If you purchased the Optra W810dn model with the duplex hardware already installed these covers will not be available NOTE This procedure requires a long Phillips screwdriver Detaching the duplex unit 1 Turn the printer off and unplug the power cord 2 Remove the connector cover on the right rear corner of the printer 203 E o a 3 Unplug the cable connectors from the sockets on the printer 4 Usea long Phillips screwdriver to loosen the recessed screws that secure the duplex unit to the printer 204 5 7 Attach the two screws that secure the side door NOTE Be sure to complete the steps in Adjusting the side door tension on page 210 after you ve removed the duplex option 206 5 Removing the manual feed unit 1 Make sure the printer is turned off and the power cord is unplugged 2 Remove the three screws that secure the manual feed unit to the printer 207 E o a 3 Remove the manual feed unit from the printer 4 If available attach the printer s side panel 208 suondo BulAoury
89. olts counterclockwise to loosen them 3 Turn the knobs on the base ledge to adjust the finisher s height Turn the knobs clockwise to raise the finisher Turn the knobs counterclockwise to lower it 174 4 When the transport unit is level tighten the wing bolts you loosened in step 2 on page 174 5 Push the finisher against the printer 175 176 Aligning the mailbox option Transport unit Output bins Frequent paper feed problems in the optional mailbox may mean that the mailbox and the printer are not properly aligned Use the procedures in this chapter to help ensure proper alignment For information about clearing paper jams in the mailbox see page 62 If you need to detach the mailbox from the printer turn to the instructions beginning on page 190 177 Adjusting the mailbox s standing position Look at the mailbox and the printer carefully from the front If the mailbox and printer are parallel as shown in the following illustration skip to Adjusting the mailbox s height on page 183 178 If the mailbox and the printer are not parallel as shown in the following figure use the steps in this section to correct the mailbox s standing posi tion To adjust the mailbox s standing position 1 Pull the covers off the mailbox s legs 179 2 Loosen
90. ontinued Your MarkNet print server is not set up properly or is not connected properly Verify that you have properly set up the network address and that the network cable is securely connected Refer to the Setup Guide or to the Drivers MarkVision and Utilities CD for information After launching the CD click View Documents and then click MarkNet Print Servers Port settings are incorrect Make sure the current communications settings are correct Refer to the Setup Guide for information on configuring MarkNet ports Refer to the Complete Printer Reference on Lexmark s Web site for information on parallel serial fax or LocalTalk port settings You are using the wrong interface cable or the cable is not securely connected Make sure you are using a recom mended printer cable Refer to the Setup Guide for cable specifications It takes longer than expected to print a job The job is too complex Reduce the complexity of your print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Page Protect is On The resolution is set to 1200 Image Quality Set Page Protect Off from the Setup Menu If your job includes complex images it may take longer to print when the resolution is set to 1200 Image Quality To print the job faster select another print resolution from the printer driver before sending the job to p
91. ory or optional disk if installed does not have the space necessary to collate the print job Press Go to print the portion of the job already stored and begin collating the rest of the job Cancel the current job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line of the operator panel display Press Select 37 Insufficient Defrag Memory The printer cannot defragment flash memory because the printer memory used to store undeleted flash resources is too full Press Go to clear the message To avoid another 37 Insufficient Defrag Memory error message Delete fonts macros and other data in printer memory Install additional printer memory 13 Printer messages continued 37 Insufficient Memory Held Jobs may be lost Go Stop The printer memory is too full to continue processing print jobs The messages 37 Insufficient Memory and Held Jobs may be lost Go Stop alternate on the display until you do one of the following Press Go to clear the messages and continue printing the job The printer frees memory by deleting the oldest held job and continues deleting held jobs until there is enough printer memory to process the job Press Stop to clear the messages without deleting any held jobs Some data in the current job may not print or may not print correctly Cancel the current job Press Menu or Menu
92. ou will not be able to print until you replace the photoconductor cartridge Replace PC Kit To Continue Replace Toner Replace Toner Cartridge The printer has ceased operating You cannot print until you replace the items in the photoconductor kit See Installing the photoconductor kit on page 116 for more information The toner cartridge is empty To clear the message Replace the toner cartridge See Installing a toner cartridge on page 111 for detailed instructions f Replace Toner Cartridge appears on the display press Go to continue printing without replacing the toner cartridge Note If you do not replace the toner cartridge now the printer will soon display the Replace Toner To Continue message and stop operating You will not be able to print until you replace the toner cartridge Printer messages continued Replace Toner To Continue The printer has ceased operating You cannot print until you replace the toner cartridge See Installing a toner cartridge on page 111 for more information Replace Toner PC Kit You must replace both the toner cartridge and photo conductor cartridge To clear the message Replace both the toner cartridge and the items in the photoconductor kit For more information on replacing these supplies see Installing a toner cartridge on page 111 and Installing the photo conductor kit on page 116 Press Go to continue p
93. paper feed problems you are experiencing For information about paper feed problems in output options see Finisher problems on page 35 or Mailbox problems on page 38 For detailed instructions on clearing paper jams see page 41 For tips on avoiding paper jams see page 105 Paper feed problems Symptom Paper frequently jams in the printer Cause You are using media that does not meet the printer specifications Solution Use recommended paper and other media Refer to the Complete Printer Reference on Lexmark s Web site for detailed specifications You have loaded too much paper in the tray The paper guides in the trays are not set to the appropriate position for the size media loaded in the tray Make sure the stack of paper you load in the tray does not exceed the maximum stack height indicated at the back of the tray Move the paper guides to the correct position See Loading the paper trays on page 79 for detailed instructions Paper is not securely under the corner bucklers in the 500 sheet trays Make sure paper is loaded properly in the paper tray See page 88 for more information The 500 sheet tray is not completely inserted into the printer Push the tray firmly into the printer Paper has absorbed moisture due to high humidity Load paper from a fresh package in the tray Store paper in its original wrapper until you load it in the
94. pressing Go To protect your printer from damage the printer ceases operation until the item listed in the message is replaced Storing supplies Choose a cool clean storage area for your printer supplies Store sup plies right side up in their original packaging until you are ready to install them Do not expose printer supplies to Direct sunlight e Temperatures above 35 C 95 F e High humidity above 80 e Salty air e Corrosive gases Heavy dust 109 5 8 8 3 9 5 5 a 6 6 d Recycling used supplies Lexmark s Operation ReSource program lets you participate in a world wide recycling effort at no cost to you Simply package your used toner and photoconductor cartridges in the shipping box used for the replacement supply Follow the instructions on the outside of the box to send the used supply back to Lexmark If a prepaid shipping label is not available for your country contact the place where you bought your printer for additional recycling information NOTE Lexmark does not recommend refilling used toner cartridges or purchasing refilled cartridges from a third party Print quality and printer reliability cannot be guaranteed if you do The printer warranty does not cover damage caused by using refilled cartridges 110 Installing a toner cartridge 5 5 8 5 The toner cartridge contains the printer s supply of toner the material that adher
95. printer operation Avoid touching parts in this area of the printer until they have cooled 4 If paper is jammed in the fuser pull the paper release levers in the direction of the arrows 71 5 Remove the jammed paper as shown P 6 Close the side door 7 Close the fuser cover 8 Raise the transport unit cover Cover 72 9 Pull the jammed paper straight out of the finisher 10 Close the transport unit cover If the 280 Paper Jam Open Cover H message frequently recurs make sure you have properly installed the transport unit Refer to the Setup Guide for complete installation instructions 73 11 Open the finisher top cover Cover M EA 2 25823 E B v 74 If the finisher was punching holes when the paper jammed rotate the green paper release wheel 10 times to remove the jammed paper 12 Check the hole punch box for any paper that might have rolled into it For instructions on removing the hole punch box see page 163 2 z a 5 RNO A c A SANA N MA NC WAY QA NES aH 75 13 Lift the green paper release handle to remove the jammed paper er M egies i nz A K D 32 RSS y 14 Close the finisher top cover 76 15 Open the finisher bin cover Cover N NOTE The message Leave Staple Job in Finisher Clear Staple Job from Fin
96. pull out the upper edge of the jammed paper and then pull the paper straight out C If the paper is jammed as shown release the upper edge of the paper and then pull the paper straight out 49 3 Close the jam access doors 4 you cannot reach the paper from the jam access door pull open the paper tray and remove the jammed paper 5 Press down on the pressure plate inside the tray until it clicks into place Make sure the adjustable guides are snug against the paper and the paper stack fits under the corner bucklers 50 6 appears the paper has lodged behind the paper tray completely remove the tray to retrieve the paper Release the tabs on either side of the tray as shown and pull the tray straight out of the printer b Remove any paper from inside the opening for the tray 51 Reinsert the tray sure the pressure plate is pressed down inside the tray and the paper stack fits under the corner bucklers b Align the paper tray with the opening and insert the tray completely into the printer If the tray is not pushed completely into the printer text and images may print in the wrong position on the page and mar gins may appear incorrect 8 Goto page 53 to continue clearing the paper path 52
97. r Hold the fuser level and push it into the printer until it is firmly seated 144 8 Tighten the two fuser retaining screws Replacing supplies 145 9 if you have a duplex unit attached to your printer remove the gear cover on the fuser The gear on the duplex unit meshes with the gear on the fuser when you close the side door 3 amp 5 a 5 d place 146 Resetting the printer s internal counter After you replace the fuser reset the printer s internal counter to clear the Replace Fuser message from the operator panel display Resetting the counter helps prevent service calls by ensuring that the printer can alert you when it is again time to replace the fuser The reset process only takes a few minutes 1 Plug in the printer power cord 2 Press and hold the Select and Return buttons on the operator panel while you turn the printer on When CONFIG MENU appears on the first line of the display release the buttons MAINT COUNTERS appears on the second line 5 8 8 5 3 Press Select A Press Menu gt until you see Reset Fuser D Press Select Resetting Fuser Count appears briefly on the display and then is replaced by CONFIG MENU on the first line and MAINT COUNTERS on the second line 6 Press Menu to display Exit Config Menu 7 Press Select to return to the Ready display The printer displays Activating Menu Changes and resets t
98. re the printer is not busy processing a print job Turning the printer off deletes all held jobs stored in printer memory Open the Job Menu to review the held jobs before continuing 1 Turn the printer off 2 Press and hold the Select and Return buttons on the operator panel while you turn the printer on When CONFIG MENU appears on the first line of the display release the buttons MAINT COUNTERS appears on the second line 3 Press Select Press Menu gt until you see Reset Transfer D Press Select Resetting Transfer Count appears briefly on the display and then is replaced by CONFIG MENU on the first line and MAINT COUNTERS on the second line 6 Press Menu to display Exit Config Menu 7 Press Select to return to the Ready display The printer displays Activating Menu Changes and resets the transfer counter When Ready appears on the display the printer is ready to receive print jobs 139 col 6 8 5 9 a 5 a 6 5 d Installing the fuser The fuser uses heat and pressure to make toner adhere to paper Install a new fuser when Replace Fuser appears on the printer operator panel dis play or you may experience print quality or paper feeding problems NOTE You ll need a Phillips screwdriver to replace the fuser When you call your Lexmark representative to order a new fuser you may be offered the option of paying a reduced price if you agree to return your old fuser to L
99. refilled cartridges 113 5 5 8 H 3 Remove the new toner cartridge from its packing materials 4 Turn the toner cartridge over so the handle is on top 5 Vigorously shake the cartridge in all directions to distribute the toner 9 5 a E 6 5 d 114 6 Pull the yellow clip out of the slot on the bottom of the toner cartridge The slot on the toner cartridge must be in the correct position for the cartridge to be installed correctly The clip ensures that the slot remains correctly oriented until you are ready to install the cartridge After you pull out the clip keep it in a convenient place in case you ever need to use it to realign the slot 5 8 E Align the guides on the sides of the toner cartridge with the slots inside the toner box 8 Lower the new toner cartridge into the toner box 115 9 Close the toner box cover 10 Make sure the Replace Toner message is cleared from the operator panel display and Ready appears on the display If the Replace Toner message is not cleared from the display rein stall the toner cartridge Installing the photoconductor kit The Replace PC Kit message indicates that it is time to replace the items in the photoconductor kit photoconductor cartridge contains a photosensitive drum that rotates creating charges that attract toner to form electro
100. rint You may notice some reduction in print quality The job prints from the wrong tray or on the wrong print material The printer driver settings are overriding the operator panel menu settings Make sure the Paper Size and Paper Type specified in the printer driver are correct for the job you are printing 31 3 5 E Other printing problems continued ojito O O Incorrect You are using an If you re using parallel interface make characters incompatible sure you re using an IEEE print parallel cable 1284 compliant parallel cable We recommend Lexmark part number 1329605 10 ft or 1427498 20 ft for the standard parallel port The printer is in Hex If Ready Hex appears on the operator Trace mode panel display you must exit Hex Trace mode before you can print your job Turn the printer off and back on to exit Hex Trace mode Tray linking Tray linking is not To configure the linked trays does not work configured properly Make sure the Paper Type setting in the Paper Menu is the same for all linked trays Make sure the Paper Size setting is the same for all linked trays Tray 1 Verify the Tray 1 Size set ting in the Paper Menu is correct Trays 2 and 3 Verify the left paper guide inside the tray is installed in the correct position This procedure also applies to tray 4 if you have an optional 500 sheet tray installed Use the instructio
101. rinting without replacing the toner cartridge and photoconductor cartridge Note If you do not replace the toner and photocon ductor cartridges now the printer will soon display either the Replace Toner To Continue or Replace PC Kit To Continue message and stop operating You will not be able to print until you replace the toner and photoconductor cartridges Replace Transfer Kit Resetting Active Bin Replace the items included in the transfer kit to ensure proper printer operation To clear the message Replace the items in the transfer kit and reset the internal counter for the transfer kit See page 130 for detailed instructions Press Go to clear the message and continue printing If you delay replacing the transfer kit you may experience printing problems The printer is setting the active bin back to the first bin in a linked set of bins Resetting the Printer The printer is deleting any print jobs in process and restoring all printer settings to the user defaults Restoring Factory Defaults The printer is restoring the factory default printer settings Refer to the Complete Printer Reference on Lexmark s Web site www lexmark com for more information on factory default settings Serial x An optional serial interface is the active communi cation link 10 Printer messages continued Staples Empty The finisher is out of staples or the stapler is not installed
102. rivers and utilities and documentation including the Complete Printer Reference http www lexmark com Complete Printer Reference The Complete Printer Reference on Lexmark s Web site provides infor mation about printer features and specifications printer options printer settings using the menus to change printer defaults selecting appropri ate paper and other media and managing memory xiii Understanding printer messages Messages appear on your operator panel display about the current state of the printer or indicating printer problems you must resolve Use the fol lowing table to understand printer messages Explanations of numbered messages for example 38 Memory Full begin on page 12 For informa tion on using the operator panel see page ix If you need to refer to a list of the menus available from the operator panel see page 221 for a brief overview For more detailed information about each of the menu items refer to the Complete Printer Reference available on Lexmark s Web site www lexmark com Printer messages Activating Menu The printer is activating changes made to the printer Changes settings Bin x Full The specified bin is full Remove the stack of paper from the bin to clear the message If you assigned the bin a name the message displays the bin name instead of the bin number Use the message maps on top of the printer to locate the bin See page 43
103. ry move the ports closer together Refer to the Setup Guide for more information Make sure no objects are between the two ports Make sure the computer is set ona level surface If necessary turn off the lights in the room or close window shades or blinds Bright light such as direct sunshine or nearby artificial lights may interfere with communication You cannot print using the LocalTalk port The LocalTalk port is not set up correctly Make sure neither LocalTalk Port nor LocalTalk Buffer is set to Disabled in the LocalTalk Menu Note For Macintosh users verify that the printer is set up correctly in the Macintosh Chooser You cannot receive faxes via the fax port The fax port is not configured correctly Make sure neither Fax Port nor Fax Buffer is set to Disabled in the Fax Menu The fax machine connected to your printer is not compatible with your printer The connection has been lost Make sure the fax machine you have connected to your printer is a class 1 fax modem If power to the modem has been inter rupted complete the following steps in the order listed 1 Turn the printer off 2 Turn the modem on 3 Turn the printer on Refer to the Setup Guide for more information 34 Finisher problems Use the following table to find solutions to problems you are experiencing with the finisher option Finisher problems Paper frequentl
104. s Install additional memory 51 Defective The printer detects a defective flash memory option 53 Unformatted Flash Flash Press Go to clear the message and continue printing You must install a different flash memory option before you can download any resources to flash 52 Flash Full There is not enough free space in the flash memory option to store the data you are trying to download Press Go to clear the message and continue printing Downloaded fonts and macros not previously stored in flash memory are deleted To avoid another 52 Flash Full error message Delete fonts macros and other data stored on the flash memory option Install a larger flash memory option The printer detects an unformatted flash memory option You must format the flash memory option before you can store any resources on it Press Go to clear the message and continue printing To format the flash memory option select Format Flash from the Utilities Menu If the error message remains the flash memory option may be defective and require replacing 15 Printer messages continued 2 54 Serial Option x Error The printer has detected a serial interface error on an optional serial port Make sure the serial link is set up correctly and you are using the appropriate cable Press Go to clear the message and continue printing The job may not print correctly Resetthe printer Press Me
105. serve Print 218 S Setup Guide xii solving printer problems see troubleshooting staple alarm 148 staple cartridge ordering 107 replacing 148 staple jams 156 stapler clearing staple jams 156 priming 162 status of supplies 108 storing media 104 supplies 109 supplies alarms 109 average yield 107 fuser 140 ordering 107 ozone filter 130 paper dust remover 116 photoconductor kit 116 recycling 110 replacing 107 staple cartridge 148 status 108 storing 109 toner cartridge 111 transfer kit 130 system board accessing 196 233 T media supported 79 paper orientation 103 Technical Reference xii paper sizes supported 79 toner cartridge recommended print side 103 ordering 107 500 sheet optional drawer replacing 111 adjusting paper guides 90 transfer kit clearing jams 41 ordering 107 corner bucklers 99 ozone filter 130 jam access door 48 resetting the counter 139 loading 88 transfer roller 130 maximum stack height 95 transfer roller media supported 79 replacing 131 paper orientation 96 see also transfer kit paper sizes supported 79 transparencies 79 80 recommended print side 95 transport unit tray linking 90 aligning 173 183 tri port interface card clearing jams 41 removing 199 removing 190 troubleshooting tray 1 finisher problems 35 adjusting guides 81 mailbox problems 38 changing paper settings 80 paper feed problems 28 clearing jams 41 paperjams 41 loading 80 print quality problems 20 maximum stack height 83 printer
106. static images 9 5 5 a t paper dust remover traps debris left behind as paper moves past the transfer roller 116 NOTE You can press Go to continue printing for a short while after the Replace PC Kit message appears However we strongly recommend that you replace the items in the photoconductor kit immediately lf you do not the printer will stop operating when Replace PC Kit To Continue appears on the display You will then have to replace the photoconductor cartridge before you can continue to use the printer Instructions for replacing the items in the photoconductor kit follow Replacing the photoconductor cartridge WARNING After you install a photoconductor cartridge in the printer do not remove the cartridge and reinstall it in any other printer Internal printer settings that vary from printer to printer could cause the photoconductor to overdevelop or underdevelop images resulting in poor print quality or possibly printer damage 5 cel 8 8 1 CAUTION Areas inside the printer may be hot Avoid touching parts inside the printer until they have cooled 1 Liftthe side door latch and lower the side door Door C 117 2 Use the green grips to pull the old photoconductor cartridge partially out of the printer Replacing supplies 3 Use the handle to lift the cartridge out of the printer See Recycling used supplies on page
107. tapler as shown Make sure the green lever clicks back into place 152 12 Align the arrows on the stapler and the finisher as shown and insert the stapler into the finisher 5 5 8 8 H 13 Close the stapler cover and turn the knob to the locked position Priming Stapler appears on the display as the printer tests the sta pler on a single sheet of paper See page 162 for more informa tion 153 soijddns 154 Maintaining the finisher option Top cover Bin cover Stapler cover Transport cover Support shelf Hole punch box Use the following table to find information about maintaining the finisher Where I go from here For information about See Troubleshooting 35 Ordering and loading staples 148 Clearing a staple jam 156 Priming the stapler 162 Emptying the hole punch box 163 Aligning the finisher with the printer 169 Detaching the finisher from the printer 193 155 Clearing a staple jam If the finisher is not stapling print jobs satisfactorily you may need to clear a staple jam 1 Open the finisher bin cover Cover N 2 Remove the stack of paper the finisher was trying to staple when the jam occurred 156 Close the finisher bin cover Turn the knob on the stapler cover to the unlocked position and open the cover Remove
108. the stapler as shown 157 6 Set the stapler on a stable surface 7 Push down on the green lever to release the staple cartridge holder 158 9 Turn the cartridge holder around to orient it as shown in the illustration in step 10 10 Use the metal tab to lift the staple guard and pull out the sheet of staples Discard the entire sheet Metal tab 11 Press down on the staple guard until it snaps securely into place 159 12 Turn the cartridge holder around and firmly push it into the stapler as shown Make sure the green lever clicks back into place 13 Align the arrows on the stapler and the finisher as shown and insert the stapler into the finisher 160 14 Close the stapler cover and turn the knob to the locked position 15 Complete the steps in Priming the stapler on page 162 161 Priming the stapler After you clear a staple jam prime the stapler to ensure the staples are in the proper position when the next stapled job is requested To prime the stapler 1 2 From the Ready display press Menu gt until Job Menu appears on the second line of the display Press Select Press Menu gt or lt Menu until Prime Stapler appears on the display Press Select Priming Stapler appears on the display The printer pulls a sheet of paper from the tray specified in the Staple Prime Source menu feeds it into the finisher and attemp
109. tion cards 196 Accessing the system board 196 Removing a memory 198 Removing an option card 199 Removing a hard disk 201 Removing the duplex option 203 Detaching the duplex 203 Removing the manual feed unit 207 Adjusting the side door tension 210 Removing an optional drawer 212 Chapter 9 Using the print and hold function 215 Printing and deleting held jobs 215 Recognizing when format errors occur 217 Repeat Print aerate nea a e ree x eae a ERE dake ee 217 Reserve Print 0 0000 sees 218 Verity Print e e siira wae eee oem e Ca doas 218 Confidential jobs 2 218 Appendix Printer menus 221 oux Dra 229 5 5 9 8 SJUSUOD Jo vi Preface Introducing the Lexmark Optra W810 printer Standard model The following illustration shows the standard Optra W810 printer If you have attached paper handling options to your printer it may look more like one of the fully configured models shown on page viii The illustrations in this book reflect the standard model unless it s necessary to show
110. tray See page 104 for more information on properly storing media 28 Paper feed problems continued Paper frequently jams in the printer continued You are feeding 100 cotton paper from tray 1 Feed 100 cotton paper from the 500 sheet trays or the optional 2500 sheet drawer trays 2 3 or 4 Paper feed rollers are dirty or worn You are feeding media into the manual feed tray incorrectly Call for service Make sure you load media correctly Load media print side down For A4 A5 B5 executive and letter size paper feed the long edge of the paper first For A3 B4 legal and 11x17 size paper feed the short edge of the paper first The Paper Jam message remains after you remove the jammed paper You have not cleared the entire paper path Clear paper from the entire paper path and then press Go See page 41 for detailed instructions on clearing paper jams The page that jammed does not reprint after you clear the jam Jam Recovery in the Setup Menu is set to Off Set Jam Recovery to Auto or On Refer to the Complete Printer Reference on Lexmark s Web site for more information about changing the setting 29 3 5 5 Other printing problems Use the following table to find solutions to other printing problems you are experiencing Other printing problems The operator panel display is bla
111. ts Use the maximum stack height label as a guide Transparencies A Labels and card stock B 83 The orientation of the paper in the tray depends on the size paper youre loading For A4 A5 B5 executive and letter size paper place the long edge of the paper to the right of the tray If you re loading preprinted letterhead place the top of the page at the back of the tray A4 A5 B5 executive and letter size paper 84 For A3 84 legal and 11x17 size paper place the short edge of the paper to the right of the tray If you re loading preprinted letterhead place the top of the page at the left side of the tray A3 B4 legal and 11x17 size paper 85 Squeeze the left paper guide and slide it toward the paper until the guide fits snugly against the stack 8 Press the green tab and slide the adjustable guides toward the paper until the guides fit snugly against the stack 86 9 10 Make sure the pressure plate is pressed down inside the tray Whenever you pull open the tray make sure the pressure plate is snapped down before pushing the tray back into the printer Push the tray firmly into the printer If the tray is not pushed completely into the printer text and images may print in the wrong position on the page and the mar gins may appear incorrect 87 Loading trays 2 and 3 Trays 2 and 3 each hold 500 sheets of A3 A4 B4
112. ts to staple it You may hear the stapler punch several times before the page is successfully stapled The printer then ejects the page into bin 2 If Priming Failed Retry Go Stop appears on the display Press Go to attempt priming the stapler again sure the staple priming source tray specified in the Fin ishing Menu has paper in it Make sure the stapler is installed correctly is not jammed and has an ample supply of staples Resend your job to the printer 162 Emptying the hole punch box The cardboard box in the finisher shown in the following illustration col lects the pieces of paper discarded by the finisher as it punches holes The printer tracks the number of pages punched by the finisher When the counter determines that the hole punch box is nearly full after approxi mately 50 000 punched pages Empty Box K appears on the operator panel display to alert you it s time to empty the box Each time you empty the box make sure you also reset the internal counter WARNING If you do not regularly empty the hole punch box the finisher may develop problems that require a service call Complete the instructions in this section to empty the hole punch box 1 Pull the finisher away from the printer Hole punch box 163 2 Lift the hole punch box straight up and slide it to the left The bottom of the box is attached to the printer with hook and loop fast
113. wer Saver menu item 20 minutes is the factory default the Power Saver message replaces the Ready message on the display Your printer is ready to receive and process data When Power Saver is displayed you can Press Go to quickly warm the printer to normal operating temperature and display the Ready message Press Menu or Menu to open the menus Priming Failed Retry Go Stop The printer failed to prepare the stapler to staple print jobs Press Go to attempt priming the stapler again Make sure the stapler has staples installed and there is no sign of a staple jam Make sure there is paper in the tray specified in the Staple Prime Source menu f you are printing a job press Return or Stop to continue the print job without priming the stapler See Priming the stapler on page 162 for more information Priming Stapler The printer is preparing the stapler to staple print jobs After the printer feeds a sheet of paper from the tray specified in the Staple Prime Source menu the stapler attempts to staple the page until it is successful The stapled page is then output to bin 2 See Priming the stapler on page 162 for more information Print Jobs on Disk Go Stop Jobs that were spooled to the optional disk before the printer was last turned off have not yet printed Press Go to print the jobs Press Return or Stop to delete the jobs from the disk without printing them
114. y If the printer cannot find a tray with the correct media type and size it prints on whatever media is installed in the default paper source Cancel the print job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line Press Select Load Staples The printer is trying to staple the print job but the stapler is empty To clear this message Install a new staple cartridge in the stapler See page 148 for detailed instructions Press Go to clear the message and continue printing without stapling Cancel the print job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line Press Select Printer messages continued Load Tray x The printer is trying to feed paper from a source it detects is empty Check the second line of the display for the custom media name defined using the MarkVision utility the media size or the media type and size the printer is looking for Plain Letter for example To clear the message Load media of the requested type and size in the tray specified on the display The printer automat ically clears the message and continues printing the job Cancel the print job Press Menu or Menu The Job Menu is displayed Press Menu or Menu until Cancel Job appears on the second line Press Select See Loading paper on page 79 for
115. y jams in the finisher The finisher and printer are misaligned Properly align the finisher with the printer See Aligning the finisher with the printer on page 169 The finisher cables are not connected properly The transport unit is not properly installed Check the cable connections Refer to the Setup Guide for instructions on connecting the finisher to the printer If the 280 Paper Jam Open Cover H message recurs verify that you have properly installed the transport unit on top of the printer The gears must be completely engaged for paper to travel successfully from the printer to the finisher Refer to the Setup Guide for detailed installation instructions You are trying to staple hole punch or offset media other than paper Restrict use of the special finishing features to paper meeting the printer specifications Refer to the Complete Printer Reference on Lexmark s Web site for more information You cannot clear the 280 Paper Jam Open Cover H message The transport unit is not properly installed Verify that you have properly installed the transport unit on top of the printer Refer to the Setup Guide for detailed installation instructions The finisher does not offset the print job as requested You ve selected both offsetting and stapling for the job The finisher cannot staple and offset a print job If both functions are selected th

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