Follow My Health Frequently Asked Questions:
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1. Q LSUHealth Healthcare Network Follow My Health Frequently Asked Questions Who do I contact for support and assistance o Email HNPatientPortal Isuhsc edu What information is currently available on our Portal at this time o Medical Conditions Medical History Medications Allergies Immunizations Vitals Appointments Secure Messaging Results Only labs verified on or after 3 31 2015 Abnormal results will file into the Portal 14 days after they are verified 0o000000o0 What information is currently NOT available on our Portal at this time o Scanned Documents o Notes I am only able to see some results in my account why is this o We have only released labs that were verified on or after 3 31 2015 Normal results on or after this date will appear in your account once verified and abnormal results on or after this dates will appear in your account 14 days after they are verified If you require information or would like to obtain a copy of a laboratory test performed before this date please contact your healthcare team directly forgot my user name What should I do o When you signed up for the Patient Portal you received a welcome email with your user name listed in it Try to recover that email If you are unable to recover that email and are unable to remember your user name your account will have to be disabled and you will need to create a new account Please note any messages sent in the old account will not b2. be updated in our registration system and not just in your Portal account Is there a Follow My Health app for my mobile device tablet o Yes the Follow My Health app is available for download in the App Store and Google Play Be sure to update the app when notified of an updated version so that it will continue to run without issues If you decline to update this app then errors can occur and information may not display correctly What are the requirements for the app using an Apple device o In order to use the app on an Apple device you must have iOS 7 1 or later installed What are the requirements for the app using an Android device o In order to use the app on an Android device you must have Android 2 2 or later installed How do I manage the E mail and Text Notifications receive from Follow My Health o To turn on or turn off email or text notifications go to My Account gt Preferences gt Notification Preferences and check the boxes according to your preferences In order to turn on text alerts you must add a cell phone number which you can add on the notification preferences page by clicking the Add A Cell Phone Number link How do I add a photo to my profile o To add a photo to your profile go to My Health gt Demographics gt New Photo this will bring up the upload screen where you can choose your photo I am unable to do anything with the Reminders listed in the Action Center How do I clear these reminders o You can
3. e listed in your new account You will need to email support at HNPatientPortal Isuhsc edu to disconnect your current account and re invite you to the Portal forgot my password What should I do o Click the Forgot password link on the sign in page to reset your password online If you are unable to reset your password your account will have to be disabled and you will need to create a new account Please note any messages sent in the old account will not be listed in your new account You will need to email support at HNPatientPortal Isuhsc edu to disconnect your current account and re invite you to the Portal I was sent an invitation to register for the Patient Portal What is my invitation code o Your invitation code is only required if you are using an invitation to register for the Portal The invitation code will be your year of birth This is not required if you are using the Create an Account icon on the LSUHN webpage If my health information is not listed in my Follow My Health account or can t select my provider to send a message what should I do o If this occurs than you may not be connected to the LSU Healthcare Network therefor that information will not populate To request your connection sign into your Portal account Go to My Account at the top of the page Click on Connections Click Add Connection enter LSU healthcare Network or 70115 into the search engine and add the connection You will rece
4. earning material on the Patient Portal o You can find some helpful information such as Knowledge Based Articles Frequently Asked Questions a Video Walkthrough a user manual and a link to the support email address by logging into your account and going to My Account gt Support
5. est is received by the front desk staff and booked in the appointment scheduling system If the appointment is not able to be booked then a reply will be sent to your inbox This could occur if the day or time you requested is not available I have selected Reschedule My Appointment and the appointment it is still showing up in my Upcoming appointment tab o Your appointment information will not change until the appointment is rescheduled by the front desk staff in the appointment scheduling system If the appointment is not able to be rescheduled then a reply will be sent to your inbox This could occur if the day or time you requested is not available I have selected Cancel My Appointment and the appointment it is still showing up in my Upcoming appointment tab o Your appointment information will not change until the appointment is cancelled by the front desk staff in the appointment scheduling system What is My Care Team o My Care Team is used for you to keep a personal record of any providers that you see outside of the organization Under the field labeled Tag this is where you would enter the specialty of that provider Where can I update my personal information such as my address phone number insurance information etc o You can update this information by clicking on the My Info tab Be sure that you click the confirmation to send that updated information to the office so that your account information will
6. ive an email once your connection is accepted and at that point you will be able to log in and see your information as well as select your provider s to begin sending secure messages Connection request can take up to 2 business days to be processed If some of my health information on Follow My Health is not correct what should I do o Your Follow My Health Portal information comes directly from your electronic medical record at your doctor s office Please ask your doctor to correct any inaccurate information at your next clinic visit or send your healthcare team a secure message to update your health information have a medical emergency or an urgent issue that needs to be address ASAP Should I send it to the Portal o Follow My Health should not be used for urgent situations Please contact your provider s office if the situation requires immediate attention or dial 911 if it is a medical emergency I am unable to see how much I owe while using the Online Bill pay option How can find out how much I owe before making a payment o Bills invoices are not available on the website at this time To find out how much you owe please refer back to the bill that you have received and if you have misplaced the bill than please call our billing department at 1 855 631 6628 I have selected Schedule an Appointment and the appointment is not showing up in my Upcoming appointment tab o Your appointment will show up once the requ
7. not clear these reminders These reminders come directly from your medical record and can only be cleared once your provider completes them from your medical record My Preferred Pharmacy is not listed in the system what should I do o We can add the pharmacy into the system Please email HNPatientPortal Isuhsc edu with the pharmacy information in order for us to add that location into the system Please include the pharmacy name address and phone number How does the Invite a Proxy work o You can give someone Read Only Access or Full Access to your Portal account To give access you will need to log into your Portal account and go to My Account gt Preferences gt Account Preferences gt Invite a Proxy You will be asked to provide the proxy with a Security Code that you will need to give to the proxy before they are able to create a log in What does the proxy do once they receive the invitation for access to your account o The patient would click the link in the invitation email to complete the invite The patient would then click create an account if the patient does not already have a Follow My Health log in The proxy will then be asked for the security code which should be given to the proxy by the patient Once the account is created the proxy will have a generic account and will be able to access the patients account by clicking the drop down at the top of the page under Hello username Can remove a pro
8. xy account if no longer want them to have access to my information o Yes to remove access you will need to log into your Portal account and go to My Account gt Preferences gt Account Preferences gt Remove This will no longer allow the proxy to view your health information Why is it that some medications located in the medication tab are able to be refilled by clicking on the Rx medication icon and some are grayed out o All medications from your medical record are listed in your medication tab However if the prescriber of that particular medication is not enrolled in Portal then the Rx medication icon will be grayed out Where do go to add one of the other login methods Facebook Google Yahoo etc o To add one of the other login methods log into your account then go to My Account gt Preferences gt Login Preferences You can add one of the other login methods from this page Supported Browsers o Microsoft Internet Explorer 8 0 or later o Mozilla Firefox 2 0 or later o Google Chrome 4 0 or later o Apple Safari 3 0 or later I was automatically logged out of Follow My Health what happened o We aim to protect your privacy and security of your information While logged into Follow My Health if your keyboard remains idle for 10 minutes or more you will be automatically logged out We recommend that you log out of your session if you need to leave your computer for even a short period of time Where can find more l
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