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1. After all the user tasks have been downloaded the install scripts for the tasks run on the device T The selected after install actions are carried out on the device These can be Warm reset Delete all the task install scripts 8 Theserver stores the install log file in the database The install log on the server is compiled from sections of the device log that are uploaded during the deployment As each task is downloaded or installed the device uploads the relevant section of the install log to the server 9 The device uploads the system properties 10 The server stores the system properties in the database 9 o 4 4 4 Task Deployment over ActiveSync or WMDC The steps for downloading an A R C task from the server to a target device over an ActiveSync or WMDC connection are the same as those described in Section 4 4 3 Task Deployment over a Wired Network or a Wireless Network on page 22 with the exception of step 1 The process is started by the A R C Server sending a request to the target device to start the downloader The target device then sends a request to the A R C Server requesting the download 4 4 5 Offline Task Deployment When devices are not on a network that can be reached from the A R C Server you can deploy tasks to them on a USB memory stick After deploying to the devices you can update their information on the A R C Server using the same memory stick If there are a lot of devices to be updated you ca
2. ACTIVE REMOTE CONFIGURATION A R C Administrators Guide February 10 2012 Part No 8000252 A ISO 9001 Certified Quality Management System 2100 Meadowvale Boulevard Mississauga Ontario Canada L5N 7J9 http www psion com This document and the information it contains is the property of Psion Inc This document is not to be used reproduced or copied in whole or in part except for the sole purpose of assisting in proper use of Psion manufactured goods and services by their rightful owners and users Any other use of this document is prohibited Disclaimer Every effort has been made to make this material complete accurate and up to date In addition changes are periodically incorporated into new editions of the publication Psion Inc reserves the right to make improvements and or changes in the product s and or the program s described in this document without notice and shall not be responsible for any damages including but not limited to consequential damages caused by reliance on the material presented Psion the Psion logo A R C and the names of other products and services provided by Psion are trade marks of Psion Inc Windows and the Windows Logo are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth The Bluetooth word mark and logos are owned by Bluetooth SIG Inc and any use of such marks by Psion Inc is under license All tra
3. Chapter 4 Tasks Configuring WLAN Using A R C you can remotely configure multiple devices with exactly the same settings that you use if you were to manually configure them individually The process is as follows 1 Ensure that the Open TekTerm CAB file has been installed on all the devices 2 Ensure that the TekTerm task templates are available on the A R C Server The following templates are not included in the base A R C installation TekTerm Port Settings TekTerm Session Settings TekTerm System Settings Each version of TekTerm has a set of A R C templates associated with it You can download the tem plates that you need from the A R C downloads area of Ingenuity Working at http community psion com downloads firmwaresoftware__demos m psion_arc It is essential that the version number of the template is the same as the version number of the installed TekTerm 3 If you are using version 4 8 or earlier of TekTerm the first task that you must run is the TekTerm Auto increment Settings task Then all other TekTerm settings must be cloned using a Registry Cloning task 4 If you are using a version of TekTerm that is later than version 4 8 as part of a download you can include one of each type of the other TekTerm tasks The configuration of each task is identical to the way that you would configure the task manually on the device For details see the TekTerm Software User Manual at community psion com cfs file ashx __key Com
4. 5 6 Using Adaptive Download ss 3 20 as 0 e RR a hee ee A RR an 33 Psion A R C Administrators Guide EJ Chapter 5 Networks Overview 51 Overview This chapter describes how to set up and use A R C on different types of communications networks 5 2 WLAN There are two ways of using A R C on a WLAN network On a private network this has no effect on any production network and it is the best way to set up devices on a new A R C system On a production network where not all the devices on the network are to be updated using A R C 5 21 Private Network If you are updating devices over a network using a private network ensures that the A R C Server only dis covers devices that it is going to update This is the best way of setting up devices for the first time that will later be updated on a production network where they will be mixed in with other devices that are not going to be updated by A R C You need to set up a closed loop network by connecting your desktop computer to an access point using a cross over cable There must be a DHCP Server on the desktop computer The access point should have no security set up on it and must broadcast its SSID You must set the SSID of each of the devices to the SSID of the access point Before you finish the updates make sure that the Site ID is set to the value that is to be used for future up dates The last task deployed to the devices should be a WLAN configuration task that set
5. Click Finish Check that the new version of the task is in the A R C System Tasks and that the old version has been removed NOOK Ww 4 4 Downloading and Installing Tasks on a Target Device 4 4 1 Manual task deployment During task deployment all the tasks are downloaded to each device Then when all the tasks have been downloaded to a device the A R C client installs them A device that fails to connect to the A R C Server has an entry in one of its log files Log files are TXT files in the My Device Windows ARC folder You can watch the progress of the deployment by selecting the device group and the Devices tab You can watch the progress of an individual device by selecting the device on the Device Group List its progress is displayed at the bottom of the screen on the Target Device Task List While a device and the A R C Server are transferring data the A R C icon is displayed on the taskbar of the device unless Notification of A R C activity was changed on the General tab for the device group 4 4 2 Scheduled Task Deployment You can set up A R C tasks to be run when the target device requests them These tasks can be requested as follows At specified intervals which can range from one minute to one month When the device is reset When the device starts to use external power This enables a hand held computer to request an update when it is placed in a cradle Task scheduling is configured on the General tab for the
6. When a device has been discovered by the A R C Server the device uploads its device properties to the server where they are stored in the A R C database Auto assign rules After discovery each device must be assigned to a device group To make this easier you can create auto assign rules When these are defined as each device is discovered it is compared to these rules and immediately assigned to its device group The auto assign rules use the device properties which have just been uploaded to the server to select the device group for the device When you create an auto assign rule devices that have already been discovered are not automatically moved into device groups Rediscovering devices Once devices have been discovered and assigned to device groups you can run the discovery process and rediscover them They will remain in their allotted device groups they will not be returned to the Discovered Devices group This has the effect of updating the device properties of the devices and the Last Contact timestamp Discovery process This is an outline of the steps that A R C goes through when discovering devices After each device responds to the discovery beacon the A R C Server starts to process it A device that fails to connect to the A R C Server has an entry in one of its log files Log files are TXT files in the My Device Windows ARC folder When the A R C Server has completed discovering a batch of devices if it has
7. 16 22 scheduled 21 wired network 22 32 wireless network 22 WMDC 22 WWAN 32 device A 4 device group A 4 device groups 13 15 device property A 4 devices 13 grouping 15 device task A 4 discovery 9 13 14 ActiveSync 33 wired network 32 WLAN 31 WWAN 32 discovery process 14 downloader 9 download file 37 downloading 21 E end of session 45 export 45 F file download 37 filter A 4 A 5 G group A 4 group ID A 3 groups subgroups 15 GUI 7 I IIS 9 A 4 Ik n B 3 import 45 installer 9 installing 21 interface 7 46 Internet Information Services 9 L listener beacon 9 listening port 45 log files 13 M manual deployment 21 MCC 49 N NEO B 3 network private 31 production 31 wired 32 a offline deployment Omnii B 3 Open TekTerm 24 operating system update 23 OTT 24 16 22 Psion A R C Administrators Guide m Index P persistent storage 24 private network WLAN 31 production network WLAN 31 properties auto increment 27 A 3 Psion computers supporting A R C 4 R reports 7 return to factory warranty 13 S scheduled deployment 21 security 45 site ID 13 A 3 SQL Server 49 SQL Server Express 49 subgroups 15 support on Psion computers 4 system task 21 A 3 T task 19 21 A 3 A 4 System 21 A 3 user 19 A 3 TekTerm 24 template A 5 templates 20 text conventions 3 Total Recall 27 A 5 U update operating system 23 user task 19
8. 7535 G2 Hand Held User Manual Windows CE 5 0 Part number 8100075 8525 G2 8525 62 8530 G2 Vehicle Mount Computer User Manual Windows CE 5 0 Part number 8100083 WORKABOUT PRO WORKABOUT PRO Hand Held Computer User Manual Windows Mobile 2003 SE Part number 8100058 WORKABOUT PRO Hand Held Computer User Manual Windows Mobile 5 0 Part number 8100107 TekTerm TekTerm Software User Manual Part number 8100073 B 2 Other ARC Documents A R C User Manual A R C User Manual Part number 8000251 A R C Installation Guide A R C Installation Guide Part number 8000253 Psion A R C Administrators Guide ES NUMBERS 7535 62 B3 8515 B3 A A R C A 3 architecture 7 task 19 uses 7 A R C client 9 A 3 A R C database 7 A R C group ID A 3 A R C GUI 7 A R C installation guide B 3 A R C reports 7 A R C Server 7 connection settings 37 database 4 system requirements 4 A R C site ID 4 3 A R C task 21 A R C tasks A 3 A R C user manual B 3 ActiveSync 9 22 32 adaptive download 33 architecture 7 auto assign rules 14 A 3 auto increment properties 27 A 3 autorun 46 B beacon 9 13 beacon listener 9 BooSt 24 Cc clean start 45 A 4 client 9 A 3 compatibility rules 15 A 4 Connection Manager 32 conventions text 3 D database 7 49 clear 45 disk space 49 existing 49 reset 45 delete history 45 deleting devices 15 demonstration mode 45 deployment 9 37 ActiveSync 22 33 manual 21 offline
9. A 3 W warranty 13 web services 9 Windows Mobile 32 wired network 32 WLAN 31 37 WORKABOUT PRO B 3 WORKABOUT PRO G2 B 3 WWAN 32 EN Psion A R C Administrators Guide
10. A R C Create a Device Group 4 Set Up A R C Server Connection Settings 5 Discover the Device 6 3 1 Create a Device Group 1 Click Device Groups in the left navigation bar 2 Click All in the left navigation bar 3 Click New Group on the toolbar The New Group window opens 4 Type the name of the new group for example TestGroup in Group Name 6 3 2 Create an Auto assign Rule This rule automatically assigns all devices to the group that you created in Section 6 3 1 Create a Device Group 1 Click Discovered Devices 2 Select the Rules tab 3 Typea name for the auto assign rule for example All devices in Rule name 4 Use the Browse button to select the group that you created in Section 6 3 1 Create a Device Group in Target Group Click in the Property column and select AC Power from the drop down list 6 Click in the Value column and select both Online and Offline as the values to be matched The row should read AC Power Equal Offline or Online 7 Click Save u 6 3 3 Create the CAB File Download Task 1 Select Tasks in the left navigation bar to open the Tasks Pane 2 Click New Task on the toolbar 3 Select the CAB Deployment from the drop down menu The corresponding task screen opens 4 Type a label for the task for example TestCAB in Enter a name for the task 5 Usethe Browse button to navigate on your desktop computer to the CAB file that you want to download 6 Notice that the target folder on the d
11. T Task An A R C task creates an install script that is downloaded from the A R C Server to the target devices where it is executed There are two types of A R C tasks User tasks configure the target device System tasks update the A R C client on the target device Each task has a Task Name and a version number The combination of name and version number must be unique Target device A target device is any Psion computer hand held or vehicle mount that is to have a configuration down loaded from A R C A 4 Psion A R C Administrators Guide Appendix A Glossary A R C Terminology Task Filter A task filter is a collection of A R C tasks Each task filter has a unique name A task filter is a convenient way of assigning several tasks to a device group A task filter can be assigned to several device groups One A R C task can be included in several filters Template A template is the form that defines the data entry format for a task Total Recall Total Recall is a Psion utility developed to maintain applications and settings during a cold boot and clone settings to other devices This utility is based on a backup and restore concept Total Recall clone profile A Total Recall clone profile contains settings that are safe for loading onto a device other than the one where the profile was generated Some device specific settings such as the device name and a static IP ad dress are included in the clone profile Total Re
12. The site ID is downloaded to each device as it is discov ered Devices only respond to A R C Server messages that use the same site ID as the server that discovered them This ID can be displayed on System Properties on the Control Panel of the device If you change the site ID in the A R C Server previously discovered devices will no longer respond A R C system task An A R C system task configures the A R C client on the target devices An A R C task creates an install script that is downloaded from the A R C Server to the target devices where it is executed Each task has a Task Name and a version number The combination of name and version number must be unique A R C task An A R C task creates an install script that is downloaded from the A R C Server to the target devices where it is executed There are two types of A R C tasks User tasks configure the target device System tasks update the A R C client on the target device Each task has a Task Name and a version number The combination of name and version number must be unique A R C user task An A R C user task configures the target devices An A R C task creates an install script that is downloaded from the A R C Server to the target devices where it is executed Each task has a Task Name and a version number The combination of name and version number must be unique Auto assign rules Auto assign rules provide a method for automatically assigning newly discovered devic
13. data for a device in the group its details remain unchanged On the Devices tab in the Device Group List several entries including the Last Contact timestamp are not displayed for devices that have been updated by the imported spreadsheet This information is displayed again if you rediscover the devices or deploy tasks to them ES Psion A R C Administrators Guide NETWORKS 51 OVERVIEW piace ra o a a AAA A A a 31 52 WEAN toi atea tara nate ep PR DORIA da aaa don indere a ran ES ETE ee 31 5 21 NE O E RR 31 52 2 Production Networks u e e rin a na ra AUS 31 523 DISCOVERY nr a e ent E nes py re GPR on es pts toad desde the Se ee Gm A 31 524 Task Deployments owe ua ras wa RE PRS m UY VO ETRE RA 31 5 2 5 Using the Connection Manager Application on Windows Mobile Operating Systems 32 53 WWAN o s a A o as we ee a Shaw be 32 5 3 1 DISCOVERY aris a da ve a a ne ee RAR A a oi 32 532 Task Deployment see o miu san ee LY wen Ee ee a a a E a 32 54 WirediNetw rk 4o da RSS Gee VOR Yo eee RU HERS vov ee ow eee AS 32 5 41 DISCOVERY scs a bid a ne ee RAI E GE ey Bede ir Pichu ee ce dedi Gy de 32 54 2 Task Deployment es sooo eG Se ea Ra a a 32 55 ActiveSyncor WMDG uus i sakes ea See a wd bad eu aed Enews wee ei Gaba mew aud hs 32 551 Using ActiveSync Guest Mode 222 2 oo aaa aa ne 33 552 DISCOVER IUS o n o Greer N ea ee c n SP d E UU 33 553 Task Deployments sr osaa ey Gwe Y ERE RO A ew RE ONERE RO SCR UR XC RO 33
14. device in the same way as any other backup profile that is created on the device You cannot run this profile using A R C Total Recall clone profile task This task is used to download and to deploy a Total Recall clone profile to several devices More information is available on Ingenuity Working at community psion com tags a r c total recall upload Basically the process is as follows 1 A device is configured as you want all the other devices configured 2 Onthe device create the clone profile using Total Recall version 5 0 or later This profile does not include device dependent network settings such as IP addresses or security set tings such as passwords Device settings such as device name are cloned 3 Upload the clone profile to the A R C Server On the A R C Server create the Total Recall clone profile task 5 Assign the Total Recall clone profile task to a device group that contains the devices that are to receive the clone profile 6 Create tasks for configuring parameters such as device name that should be unique on each device 7 Assign the tasks created in step 6 to the same device group that contains the devices that are to receive the clone profile 8 Deploy the tasks gt 4 13 Auto Increment Properties Auto increment device properties such as device ID and static IP address take values that are unique for each device These values can be automatically incremented and assigned to each devi
15. device group on the A R C Server You must manually deploy a task to the device group so that the scheduling information is downloaded to the devices After that the devices individually request downloads from the server If the initial task deployment is offline you must select Include A R C Server Address when you set up the offline deployment Then the devices can request scheduled updates Psion A R C Administrators Guide EEN Chapter 4 Tasks Task Deployment over a Wired Network or a Wireless Network If you want to delete a device that has scheduled updates move the device to the Devices to be Deleted group The device remains in the group until it next requests an update The A R C Server then deletes the device Clearing the update schedule during task deployment You can stop all devices in a group asking for scheduled updates by setting the Update Schedule on the General tab to Never The next time tasks are deployed to the device group either manually or on the next scheduled update this change is implemented on the devices Clearing the update schedule by deploying an A R C Client Settings task You can stop devices asking for scheduled updates by deploying an A R C Client Settings task which has Clear Schedule selected Using this method you can clear the update schedule on some but not all of the devices in a group by using the Compatibility Rules Table to select the devices 4 4 3 Task Deployment over a Wired Netw
16. of the A R C Server Warning For Windows Mobile you must set the Connection type in the Windows Connection Manager to Internet Psion A R C Administrators Guide Chapter 6 Getting Started With A R C Discover Devices Computer name When the A R C Server and the devices are on the same subnet It is recommended that you use this setting with Windows Mobile based devices Fully qualified computer name When the A R C Server and the devices are not on the same subnet For example XXX NNN ad psion com IP address It is recommended that you do not use this with Windows Mobile based devices 5 n Beacon Destination define the IP address for broadcast messages or the range of IP addresses for messages to selected devices You have three options Send network broadcasts 1 Select Network 2 The drop down list displays all the broadcast IP addresses that A R C detects on the current inter face Select an address Send messages to one device 1 Select Network 2 Typethe IP address of the device in the Network box Send messages to several devices within a contiguous range of IP addresses 1 Select Address Range 2 Enter the IP address of the first device 3 Enter the IP address of the last device 6 Click Save 6 2 2 Discover Devices 1 On the left navigation bar ensure that Device Groups is selected 2 Onthe toolbar click Start Discovery While A R C is sending discovery beacons the Discovered Devic
17. the screen blanking flag on a vehicle mount device File and Folder Activities Defines an action such as copy move or delete to be performed on a file or folder It can also run an application or a batch file Registry Cloning Using ActiveSync copies registry keys from a Psion device to the target devices or downloads a file containing registry settings from the A R C Server Registry Key Activities Creates registry keys and sets values in registry keys Script Deployment Downloads a JavaScript or VBScript file to the target devices The script file is executed on the target device as soon as it is downloaded ActiveX Deployment Downloads and installs an ActiveX control on the target devices It then registers the control Templates for these tasks are not included in the base A R C installation If you need these tasks you must download the templates that you need from the A R C downloads area of Ingenuity Working at http community psion com downloads firmwaresoftware__demos m psion_arc 4 2 1 Configuration Task Templates Configuration tasks set parameters that can also be set through the Control Panel on the device Each configuration task has a template associated with it Each configuration template generates menu selections on the A R C Server GUI similar to what you see when you are configuring the device through its Control Panel The same template is used to create tasks for all models of Psion computers So it i
18. 4 4 3 Task Deployment over a Wired Network or a Wireless Network 22 2 2 222mm nennen 22 4 4 4 Task Deployment over ActiveSync or WMDC saasaa aaaea 22 4 4 5 Offline Task Deployment 2h 22 45 Registry Cloning i ue 4 2058 qp ee a BA Haare A ue REOR due Beds 23 4 6 Updating an Operating System Using A R C one rennen 23 4 6 1 Persistent Storage z 2a 0 36 mer Gees E ace aC DK T a RR bes dr UR aaa 24 4 7 RunningaBoOSESCHDE v s eoe dom od oem woe m e dos ea S XS ROS Rode 9 Eokodo naeh 24 4 8 Downloading and Executing aFile hh hrs 24 4 9 ConWguring Open TekTertm ocre TEE ele ww EG NOE P CE Ue OS RBS NEN a a WEA RS a 24 410 Configuring WEAN i sa a a ne SORGE RR RR 25 ZR MEE Ii o de ant a ASE O a a a od rd sl e is E PCIE 26 412 TotalRecall ze a o SHA a AA eae an 27 413 Auto lnerement Properties Lu owe sus mE ae chen DEERE EUROS ee ee wee ae aes 27 4431 Importing Auto Increment Values 2 2 22 Coon eee 27 Psion A R C Administrators Guide Chapter 4 Tasks A R C Tasks 4 1 4 2 A R C Tasks Everything that A R C does on a device is controlled by an A R C task An A R C task creates an install script that is downloaded from the A R C Server to the target devices where it is executed There are two types of A R C tasks User tasks configure the target device System tasks update the A R C client on the target device Each task has a Task Name and a version number The combi
19. 8 head ea ee nee Haha A EE 3 Text Conventions wi un a ee a a Ra OG ew UE UR ee ea ea dem RO TRU GR re 3 ARG OVERVIEW use toa whos ras or Guan Te dee Renee tech OR oa MIS Ge Fees a ada 4 Support for A R C on Psion Computers ss ik 2 00 o RR nn EET ana ann 4 Minimum System Requirements for the A R C Server 2 oo on onen 4 by DI ee a ee Ba E 4 Psion A R C Administrators Guide 37 Chapter 1 Introduction About This Manual 1 1 About This Manual This guide provides detailed information on setting up and using the A R C Server It covers topics that you need to consider when setting up communications between the A R C Server and the target devices and how to organize your A R C system It also describes some of the A R C internals that you may need for troubleshooting your A R C installation Advanced and more detailed information on A R C is available on Ingenuity Working at community psion com tags arc This guide does not include the detailed screen and process information that is in the online help and the A R C User Manual Chapter 1 Introduction gives an overview of this document and an introduction to A R C Chapter 2 Overview gives a high level overview of A R C and its components It also lists typical uses of A R C and methods of working with it Chapter 3 Devices and Device Groups describes how A R C processes devices and how it handles device groups Chapter 4 Tasks gives an overview of the A R
20. C tasks explains activities that require planning before being implemented and describes the downloading and installation processes Chapter 5 Networks describes how to set up and use A R C on different types of communications networks Chapter 6 Getting Started With A R C gives step by step instructions for your first A R C project Chapter 7 Housekeeping describes maintenance activities for the A R C Server and the devices that are updated with A R C Chapter 8 Database explains how to deal with commonly encountered A R C database implemenation problems that are not described in the A R C Server Installation Instructions Appendix A Glossary defines frequently used A R C terminology Appendix B Reference Materials lists relevant Psion manuals 1 2 Text Conventions O Note Notes highlight additional helpful information Important These statements provide particularly important instructions or additional infor mation that is critical to the operation of the equipment Warning These statements provide critical information that may prevent physical injury equipment damage or data loss Psion A R C Administrators Guide E Chapter 1 Introduction ARC Overview 1 3 ARC Overview A R C is a utility for configuring Psion computers over a network or through an ActiveSync connection Using A R C you can download software onto the computer and you can perform most of the configuration that can be done thro
21. C Dalan viii ne nen 45 7 31 Clearing the ARC Database nen nn evens ears 45 73 2 Deleting History for a Device After a Clean Start cc ccc cece cece nese eeeeeeeeeeenneeeeeees 45 L XE Ig 45 TAA Disable the Listening Port on the Devices ccc cece ccc ee ee ene eee cece ee eeeneeeeeeeeeeeeens 45 7 4 2 Removing the After Effects of A R C at the End of a S SSION ccc cece cece cece cece eee eeeees 45 7 5 What to do After You Have Finished Your A R C Session 0c cccce cece ence eee e eee esee eene 46 16 SING FACH MEET 46 NN Psion A R C Administrators Guide Table of Contents Chapter 8 Database 81 Databases that can be used by the A R C S rver ccc eee cece cece ener eee e eee e sees 49 8 2 Using an Existing SQL Server or SQL Server Express Instance sssssssssssssss 49 8 3 Disk Space ReglFerments orosese exi mire tn anne 49 8 4 Sh ring a Database withMCC nee a 49 Appendices Appendix A Glossary Al ARC TERMINGIOGY censes eset entr ee ek ee A 3 Appendix B Reference Materials BA User Manuals for Psion COMPUTERS neue engen nun B 3 B2_ Other ARC DOCUMENT FUDEPERES RU S bU EOS aU eade PA P VN RU B 3 Index ur Psion A R C Administrators Guide 11 1 2 1 3 1 4 15 1 6 INTRODUCTION About This Manuals se s w u
22. If you are using the WLAN Settings task devices with different Configuration Interface settings should be in different groups Compatibility rules Compatibility rules prevent the downloading of a task to any member of a group that the task does not apply to This filter operates on the A R C Server preventing unnecessary network traffic If there are several tasks being downloaded you should set Continue on Error if updating any device in the group is prevented by the compatibility rules Psion A R C Administrators Guide EN Chapter 3 Devices and Device Groups Grouping Devices into Device Groups If the compatibility rules prevent a download the progress of the download in the Status column and the Percentage Complete column for the device indicate that the task failed The task also appears on the log as a failure Offline deployment Compatibility rules are not applied Ensure devices of the same type are grouped together ES Psion A R C Administrators Guide Al ARC Tasks rrr 19 42 ARC USEF Tasks ae a p en ew ae a GC Wary BRS A eth Eee GO UN 19 4 21 Configuration Task Templates lt ran mess omm mE nr DER ORR Owe ne 20 42 2 Non configuration Tasks ss seee 0 00 o nun a Rh napi ne a na 20 Z3 ARC System Tasks nn ee ren Aja re ee ee 21 4 4 Downloading and Installing Tasks on a Target Device 2 2 2 2 Comm 21 4 41 Manual task deployment 2h hh hs 21 4 4 2 Scheduled Task Deployment rennen 21
23. If you reset a device A R C only runs an autorestore task if the task version is different from the version that A R C has on record as the last version run Autorestore is intended to provide an unattended restore for radio settings following an operating system update If you need a full restore of the system or better control over when a restore occurs then Total Recall is a better choice Using autorestore to restore WLAN after an operating system update The most frequent use of autorestore is to run a WLAN Settings task after an operating system update For an overview of the update see Section 4 6 Updating an Operating System Using A R C on page 23 Before running the operating system update run a WLAN Settings task which has autorestore enabled When you run the Operating System Update task the device settings are returned to the factory defaults The Operating System Update task performs a warm reset This warm reset triggers the A R C autorestore which runs the WLAN Settings task This task configures the device for network communications The device can immediately be used on the network and can be discovered again by the A R C Server ES Psion A R C Administrators Guide Chapter 4 Tasks Total Recall 4 12 Total Recall The detailed instructions for running these tasks is in the online help Total Recall backup profile task This task creates a Total Recall backup profile on each device The backup profile is run on the
24. RC om Psion Computers rss einen erkenne here 4 15 Minimum System Requirements for the A R C SerVeT oooocccccccccccnnnnnnnncnnnnnc nana nn nr rr rr nr rara 4 16 DataDaSO unn AA AS 4 Chapter 2 Overview 21 Typical USES for ARC anne en ae 7 22 Typical Uses for A R C Generated Reports aueh aan 7 2 3 ARE ArchilectUre sense a ee 7 2 31 ARE Server an nun A de cH ded pat en ERIT E De EA Y 7 232 ARG Client Genen oa 9 ZA Discovering Devices ea nee en 9 25 Deploying Tasks u ee 9 Chapter 3 Devices and Device Groups 34 BIYDIIMC seen ales 13 3 2 DEVICE GOPS e ee ee ee ee ee 13 C ME Np Kernen nee ae nee 13 34 ARC BEACONS een 13 35 ARC Log FS San ee ea ma AA 13 3 6 Discovering DEVICES P an nee 13 Sf IDEIETINGIDAVICES ee re aaa are ee 15 3 8 Grouping Devices into Device Groups een een 15 Chapter 4 Tasks 41 A A ON 19 42 ARC USER TASKS veo IA Aa 19 4 21 Configuration Task Templates an una abend 20 4 2 2 No configuration Tasks nee en eh 20 4 32 ARC System Tasks in nee PE al aga een ee een 21 4 4 Downloading and Installing Tasks on a Target Device ooococcccccccnnccnnccncncncnnnnnnncnnccccnnnnnnnnnnnos 21 4 41 Manual task deployment aussen pen EUN 21 44 2 Scheduled Task Deployment eser ru ee ea i waa eben 21 4 4 3 Task Deployment over a Wired Network or a Wireless Network ssssssesee 22 4 4 4 Task Deployment over ActiveSyn
25. Up A R C Server Connection Settings 222 2 22 mono 37 62 2 Discover DEVICES s ccs eos Hee a a ie AUS 38 6 2 3 Create a Device Group sce ce sean a Im RIEN A E 6 S Ow ROSE RCRUM E OR 8 38 6 2 4 Move the Discovered Devices into the Device Group oaaae 38 6 2 5 CreatetheFile Copy Task hs 39 62 6 Deploy the Tasks m emm rw yo nee nn POR RE od 39 6 3 Downloading a CAB File using ActiveSync hrs 39 6 31 Create a Device Groups s v mr RE VY EUR E a UOS RO XOU RU a na 40 6 3 2 Create an Auto assign Rule hrs 40 6 3 3 Create the CAB File Download Task o e hrs 40 6 3 4 Set Up A R C Server Connection Settings 2 2 anaa aaa 40 6 35 DISCOVER the DEVICE s udin a A a ee are ee Eee SOR USE aia Al 6 36 Update More DEVICES sonic ec Robe A Dawe y ged OE ROV S 41 Psion A R C Administrators Guide Chapter 6 Getting Started With A R C Overview 6 1 Overview This chapter takes you step by step through some tasks that you may want to do when you first work with A R C Online help The online help in the A R C Server explains many more tasks in detail You can open the online help as follows Click the help icon e on the current template or window to open the online help at the page describing the current screen Click the help icon e at the top right hand corner of every A R C screen to open the online help at the first page In the File menu
26. a time You must stop one stream before starting another 35 A R C Log Files On the target device there are several log files in the My Device Windows ARC folder These are all TXT files On the A R C Server you can read the log file by running the Device Configuration report These log files are needed by Psion support personnel if you have problems with A R C 3 6 Discovering Devices Set up the A R C Server transmission Before you can discover any devices you must click the Connection Settings button on the tool bar and configure communication between the A R C Server and the devices Do the following Define the Site ID Define the Server interface see the online help for details This information defines how the devices will communicate back to the A R C Server Define the beacon destination see the online help for details This defines how the beacon on the A R C Server sends out discovery messages Psion A R C Administrators Guide ES Chapter 3 Devices and Device Groups Discovering Devices Discover devices To begin discovering devices click Discover Devices on the tool bar As devices are discovered they are placed in the Discovered Devices group When you have discovered all the devices or you want to stop the discovery process click Stop Discovery on the tool bar If you want to change the connection settings you must stop the discovery then restart it so as to get the new settings to take effect
27. ad the templates that you need 4 2 2 Non configuration Tasks The following user tasks consist of specific files that must be downloaded to the device together with a standard install script These tasks do not have templates associated with them They are built into the A R C Server Registry Cloning Script Deployment ActiveX Deployment EN Psion A R C Administrators Guide Chapter 4 Tasks A R C System Tasks CAB Deployment Operating System Update BooSt Script Deployment Generic File Deployment 4 3 A R C System Tasks An A R C system task configures the A R C client on the target devices You cannot create system tasks Normally they are installed on the A R C Server when the Server software is first loaded or when it is upgraded When you deploy tasks to a device if the device does not have the latest version of a system task the task is automatically downloaded Only the tasks that apply to the device are downloaded Adding and replacing an A R C system task Very rarely Psion may provide you with an updated A R C system task 1 Onthe A R C Server navigate to A R C System Tasks 2 Doone of the following Right click the selected task Then click Upgrade Left click the selected task Then on the toolbar click Upgrade Task The Upgrade Task Wizard opens Locate the replacement system task file that was given to you Click Next Enter the version number that you were given for this system task
28. and device group ID The Site ID and Group ID on the device are overwritten during discovery and deployment by the settings on the A R C Server Psion A R C Administrators Guide Chapter 5 Networks Using ActiveSync Guest Mode 5 5 1 Using ActiveSync Guest Mode You can enable guest mode for Windows CE based systems You cannot use this mode for Windows Mobile based systems For Windows CE based devices On the A R C Server 1 Select Options on the Files menu 2 Select the ActiveSync tab 3 Select Enable Guest Only 5 5 2 Discovery Any device that has an ActiveSync or WMDC connection to the A R C Server is automatically discovered as soon as the connection is made 5 5 3 Task Deployment Task deployment begins as soon as a connection is made 5 6 Using Adaptive Download A R C has an adaptive download algorithm By default this is enabled for all network downloads It is recom mended that you keep this feature enabled Adaptive download adjusts the block size and the inter block gap during downloads from the A R C Server The aim is that A R C does not impede other network traffic when the network is busy but it can increase its transmission speed when there is little other traffic Psion A R C Administrators Guide ES GETTING STARTED WITH A R C 6 1 OVERVIEW ec e bearer hee A ewe meee es EGE he edhe ea a enwa sd ae maw a 37 6 2 Downloading a File overa WLAN iso rar wa ae 8 AG oe a a ane a ae Y 37 6 2 1 Set
29. asks that apply to the device are downloaded 6 The device uploads its device properties to the A R C Server 7 The A R C Server stores the device properties in the A R C database Psion A R C Administrators Guide Chapter 3 Devices and Device Groups Deleting Devices If auto assign rules are defined After a device is discovered the following occurs 1 The device properties of the device are compared to the auto assign rules starting at the top of the list and working down until a match is found 2 famatch is found in the auto assign rules the device is moved into the specified device group 3 If there are any user tasks assigned to the device group the tasks are deployed to the device using the process outlined in Section 4 4 Downloading and Installing Tasks on a Target Device on page 21 starting at step 2 in the sequence 3 7 Deleting Devices To delete a device move the device to the Devices to be Deleted group Shortly after a device is moved to this group the A R C Server sends a message to the device notifying it that it has been deleted This message is sent only once The Site ID and the Group ID are deleted on the device When the device replies the device is removed from the Devices to be Deleted group If you want to delete a device that has scheduled updates move the device to the Devices to be Deleted group The device remains in the group until it next requests an update The A R C Server then dele
30. c or WMDC sssssssssss mme meme 22 4 4 5 Offline Task Deployment seco coccion neuen nad mann 22 45 Registry CONNOR AAA A AAA EI 23 4 6 Updating an Operating System USING AR Crisis san nn Hn na ne n ene 23 4 6 1 Persistent StordO ir een AAA RA ANO ARA RENE 24 4f RUNNING BooSESCFIDb ss cir a un nn 24 4 8 Downloading and Executing a Flle nes nn dea SES dees ened 24 49 C nfiguring Open Tekle M eee ernennen nun REA SR ERA AREA AA AAA n 24 4 10 Conigunno WLAN ir ic 25 4l Autorest re ii nn A ti 26 412 Total Recall Psion A R C Administrators Guide m Table of Contents 413 _Auto InerementPr perties in as ees orate Sene Er dere a iii E RE E ERR area een 27 4131 Importing Auto Increment Values nes nn en 27 Chapter 5 Networks 51 OU m ESM 3l 52 WLAN 31 5 21 Private NetWork en vivera nin Ere Y E een A GA P CEU CEA Rudi n ei e e UN CU ee 3l 522 Production NeEWOF s uror pierre rUIRY E EE AO KEER diia 3l 5 2 3 DISCOVERY etis ri E aede pue Hy ERR ERR dc sel 3l 5 2 4 Task Deployment anne een 3l 5 2 5 Using the Connection Manager Application on Windows Mobile Operating Systems 32 Y IIA Perm 32 5 31 DISCOVETY a een a dd a fee ehe 32 5 32 Task Deployment rs ios 32 54 Wired Network useens Sue eer reete ee ne bitur ee anne en nee 32 Dal DISCOV Yi are re RENATE ee Rare 32 5 4 2 Task Deployment aus en
31. ca Sine Fae RH ee a 9 XORA X PE VR He eee 9 2 5 Deploying Tasks Psion A R C Administrators Guide E Chapter 2 Overview Typical Uses for A R C 2 1 2 2 2 3 2 3 1 Typical Uses for A R C A R C enables a large number of Psion computers to be configured for the first time or to have their con figurations updated from a single set of configuration parameters A R C communicates with the Psion computers using one of these methods ActiveSync Over a wired network Over a wireless network Activities that are commonly performed using A R C Updating an operating system Configuring Open TekTerm Installing a new application from a CAB file Updating vehicle mount devices without having to locate all the vehicles Updating hand held and vehicle mount computers on a regular schedule Configuring parameters that must be unique system wide such as static IP addresses Typical Uses for A R C generated Reports A R C has several built in reports These reports use the information in the A R C database You do not have to locate the devices to get their details These reports can be used for the following Listing all the devices on a site by serial number Listing all the device properties of all the devices on a site This can be used for troubleshooting Listing the update status of all the devices on a site Listing the device groups that have selected A R C tasks installed Create a report listing all the Psion compute
32. call profile A Total Recall backup profile contains a backup that can be reloaded only onto the device where the profile was generated Psion A R C Administrators Guide ES APPENDIX REFERENCE MATERIALS BA User Manuals for Psion Computers nme B 3 B2 Other ARC DOCUMENTS u ee ras a aa Wow Sk rear B 3 Psion A R C Administrators Guide rm Appendix B Reference Materials User Manuals for Psion Computers B 1 User Manuals for Psion Computers Omnii Omnii XTIO Hand Held Computer User Manual Windows Embedded CE 6 Part number 8100190 NEO NEO Hand Held Computer Model No PX750 User Manual Windows CE 5 0 Part number 8100157 NEO Hand Held Computer Model No PX750 User Manual Windows Mobile 6 1 Classic Part number 8100202 Ik n Ik n Rugged PDA Windows Mobile 6 1 Classic and Professional Part number 8100181 Ik n Rugged PDA User Manual Windows CE 5 0 Part number 8100147 WORKABOUT PRO G2 WORKABOUT PRO Model Numbers 7527C G2 amp 7527S G2 Hand Held Computer User Manual Windows CE 5 0 Part number 8100140 WORKABOUT PRO Model Numbers 7527C G2 amp 7527S G2 Hand Held Computer User Manual Windows Mobile 6 Classic and Professional Part number 8100144 WORKABOUT PRO Model Numbers 7527C G2 amp 7527S G2 Hand Held Computer User Manual Windows Mobile 6 1 Classic and Professional Part number 8100182 8515 8515 Vehicle Mount Computer User Manual Windows CE 5 0 Part number 8100132 7535 G2
33. ce by A R C or you can assign a specific value to each device A R C can control the incrementing of auto increment properties You define a range of values that are assigned by A R C starting with the lowest number and increasing by one for each succeeding device updated The assignment of values starts with the device at the top of the Device Group List on the Devices Tab and continues sequentially down the list This list can be sorted before you define auto increment properties Alternatively you can type values into the Device Settings Editor or you can set values by importing a spreadsheet into the Device Settings Editor If you have defined a range of valid values for the auto increment property you can only enter values in this range If you do not define a valid range of values for a property you can enter any character string for the property using the Device Settings Editor or by importing a spreadsheet The process for formatting auto increment properties and setting a range of valid values is explained in the online help 4 13 1 Importing Auto Increment Values One method for assigning values to auto increment properties is to create the values in a spreadsheet then you export them in a CSV file which is imported into the A R C Server Before you can import property values from a spreadsheet you must define the device group and the tasks that include the auto increment properties A R C uses the serial numbers of the devices
34. click Help then select Help from the shortcut list to open the online help at the first page The same information is available in PDF format in the A R C User Manual which is available on Ingenuity Working at community psion com knowledge w knowledgebase 1188 aspx 6 2 Downloading a File over a WLAN This section takes you through the process of discovering devices setting up a task and deploying the task to the discovered devices This example uses the fewest steps and none of the special features of A R C Once you are familiar with the process you can set up any of the other A R C tasks which are described in the A R C User Manual and in the online help The steps describe how to copy a file from your desktop computer to several mobile devices across a network The file is copied into the same folder on each device Set Up A R C Server Connection Settings Discover Devices Create a Device Group Move the Discovered Devices into the Device Group Create the File Copy Task Deploy the Task Dua awyn 6 2 1 Set Up A R C Server Connection Settings On a wired network or a WLAN 1 On the left navigation bar select Device Groups 2 On the toolbar select Connection Settings The Connection Settings window opens 3 In Site ID type the A R C Site ID AN Important If you do not set the Site ID the A R C Server will not send beacons or transmit messages 4 On the Server Interface drop down list select the network address
35. configuring a device before it is to be discovered by A R C set the connection type to The Internet After a clean boot reset to factory default the default connection type is The Internet for connec tions using DHCP through any interface wired or wireless The following setting is recommended on the A R C Connection Settings Server Interface should be set to the name of the computer where the A R C Server is installed Do not use the domain name or the IP address WWAN You can update devices over a WWAN however you should only do this if you cannot update over a LAN or use offline deployment Discovery Use the Create WWAN Shortcut feature on the A R C Server to create an ARC LNK file This file contains the Site ID of the A R C Server and its network address This file is copied onto each device that is to be dis covered See the online help for instructions Task Deployment Once the devices have been discovered you can update them as you would any other devices Wired Network You can use A R C over a wired network Discovery The discovery options are the same as those for a WLAN network See Section 5 2 3 Discovery on page 31 Task Deployment Deployment occurs in the same way as on a WLAN network See Section 5 2 4 Task Deployment on page 31 ActiveSync or WMDC Once the ActiveSync connection is established between the A R C Server and a device the device is discov ered regardless of its Site ID
36. d WINs servers and enables enrollment certificates for the target devices on their operating network Configures power management settings using options in the device to suit the environment and expected battery usage Configures popular barcode symbologies and frequently customized scanner settings Sets auto increments host values in TekTerm This only applies to older TekTerm releases that do not have A R C TekTerm templates For more information see Section 4 9 Configuring Open TekTerm on page 24 Configures the settings for an Open TekTerm port Configures the settings for an Open TekTerm session Configures the system settings for Open TekTerm Creates a Total Recall backup profile on each target device This profile is based on the current configuration and settings on the target device Downloads a Total Recall clone profile to the target devices The clone profile must have been uploaded to the A R C Server from a device For details see Section 4 12 Total Recall on page 27 Defines a WLAN connection Defines a WWAN connection Deletes the A R C Server settings from the target devices Psion A R C Administrators Guide 19 Chapter 4 Tasks Configuration Task Templates Operating System Update Updates the operating system For an overview see Section 4 6 Updating an Operating System Using A R C on page 23 BooSt Script Deployment Deploys and runs a configuration BooSt script on the device For example setting
37. demarks used herein are the property of their respective owners Return To Factory Warranty Psion Inc provides a return to factory warranty on this product for a period of twelve 12 months in accor dance with the Statement of Limited Warranty and Limitation of Liability provided at www psion com warranty The warranty on Psion manufactured equipment does not extend to any product that has been tampered with altered or repaired by any person other than an employee of an authorized Psion service organiza tion See Psion terms and conditions of sale for full details Important Psion warranties take effect on the date of shipment Service and Information Psion provides a complete range of product support services and information to its customers worldwide Services include technical support and product repairs To locate your local support services please go to www psion com service and support htm To access further information on current and discontinued products please go to our Teknet site and log in or tap on Not Registered depending on whether you have previously registered for Teknet http community psion com support A section of archived product information is also available online http www psion com products TABLE OF CONTENTS Chapter 1 Introduction 11 About This Marital cr san nee 3 1 2 TEXT CONVENTIONS i era rin ida pee CV CS Va 3 1 3 ARCOVErVIEW een nee ee ee 4 14 Support for A
38. e storage space Most tasks do not occupy much disk space However tasks that download large files such as the Operating System Update task and the Total Recall Clone Deployment task take more space as the files are stored in the database 8 4 Sharing a Database with MCC There are some database security issues that you need to consider when the A R C Server and MCC share a database For more information see Ingenuity Working at community psion com tags arc MCC Psion A R C Administrators Guide LE A APPENDIX GLOSSARY Al ARC TenminolOgy sae Ge aoe Fe ara eR A WR RRO ald aan gen A3 Psion A R C Administrators Guide ri Appendix A Glossary A R C Terminology A A R C Terminology A A R C Active Remote Configuration A Psion application used to provision and configure Psion devices over wired and wireless networks A R C client A R C uses a client server architecture The A R C client on the device is responsible for responding to A R C Server communications to download new tasks or report success or failure of the installation of these tasks A R C group ID A unique number that is assigned to a device group when it is created The name of the device group can be changed but this ID cannot be changed This ID is downloaded to all target devices in the group It can be displayed on System Properties on the Control Panel of the device A R C site ID This links an A R C Server with a group of devices
39. es icon rotates As the devices are discovered by A R C they are added to the Discovered Devices device group When a device has been discovered and the system tasks have been downloaded and installed its status becomes Idle 3 When all the devices have been discovered click Stop Discovery on the toolbar 4 Ifthe distribution of the IP addresses of the devices is such that you cannot discover them all at the same time after clicking Stop Discovery repeat from step 5 of Section 6 2 1 Set Up A R C Server Connection Settings and Section 6 2 2 Discover Devices until you have discovered all the devices 6 2 3 Create a Device Group 1 Click Device Groups in the left navigation bar 2 Click All in the left navigation bar 3 Click New Group on the toolbar The New Group window opens 4 Typethe name of the new group for example TestGroup in Group Name 6 2 4 Move the Discovered Devices into the Device Group 1 Inthe left navigation bar click Discovered Devices 2 Select the Devices Tab Psion A R C Administrators Guide Chapter 6 Getting Started With A R C Create the File Copy Task 3 Select the devices to be moved by doing one of the following Select one device Click anywhere on the device row you must release the mouse button Select a contiguous group of devices Click on the first device then hold down the Shift key and click on the last device Select several devices Hold down the Ctrl key and click indiv
40. es to device groups These rules specify values for selected device properties Each rule is associated with a device group As each device is discovered by the A R C Server its properties are compared to the auto assign rules If they exactly match those defined in one of the rules the device is automatically put into the specified device group not into the Discovered Devices group Auto increment properties Auto increment device properties such as device ID and static IP address take values that are unique for each device These values can be automatically incremented and assigned to each device by A R C or you can assign a specific value to each device Psion A R C Administrators Guide ES Appendix A Glossary A R C Terminology C Clean start A clean start resets the Psion computer to its factory default settings This operation can only be per formed manually Compatibility rules If a task does not apply to all the devices in the group the compatibility rules are used to select the devices that this task applies to You can set several selection criteria D Device A target device is any Psion computer hand held or vehicle mount that is to have a configuration down loaded from A R C Device group A device group is a collection of target devices that are configured using the same A R C tasks Tasks are deployed to all the devices simultaneously or using the same update schedule The devices have the same A R C config
41. evice is Temp and that Delete the file after deployment is selected T Click Save A Confirmation box opens 8 Click Yes to assign the task to a device group then in the Group Browser box select the device group that you created in Section 6 2 3 Create a Device Group on page 38 Then click OK 6 3 4 Set Up A R C Server Connection Settings 1 Ontheleft navigation bar select Device Groups 2 Onthe toolbar select Connection Settings The Connection Settings window opens 3 In Site ID type the A R C Site ID for example MyARCSite 4 Ifthe A R C Server does not have a wired or an wireless network connection set Server Interface to ActiveSync only otherwise there is no need to change Server Interface 5 Click Save For Windows CE based devices 1 Select Options on the Files E menu 2 Select the ActiveSync tab 3 Select Enable Guest Only EN Psion A R C Administrators Guide Chapter 6 Getting Started With A R C Discover the Device 6 3 5 Discover the Device 1 Make an ActiveSync or an WMDC connection between the A R C Server and the device 2 Assoonasaconnection is made with the device the device is discovered by the A R C Server and placed in the group that you created in Section 6 3 1 Create a Device Group on page 40 As soon as the discovery process finishes the assigned task is downloaded and the CAB file is executed on the device 6 3 6 Update More Devices You can install the CAB file
42. g Starting manual deployment of tasks Beacon Sends discovery messages for discovering devices with IP addresses ActiveSync Poller Supports ActiveSync connections Web Services Supports 2 way communication with devices which have IP addresses IIS Internet Information Services is the default web service used by the A R C Server You can increase the number of simultaneous connections to IIS See Ingenuity Working for instructions at community psion com tags arc connection limit 2 3 2 A R C client The A R C client has the following components Beacon listener The beacon listener is always active on the device It listens for discovery messages from the A R C Server It starts the downloader when either a beacon from the A R C Server or a scheduled event indicates that the device must connect to the A R C Server Downloader The downloader synchronizes with the A R C Server and determines which tasks are to be downloaded from the Server to the device The downloader receives the downloaded tasks which it passes to the installer Installer The installer installs the tasks on the device It copies files executes installation scripts and performs post install activities The installer reports progress on a task by task basis to the A R C Server 2 4 Discovering Devices The A R C Server discovers devices using one of the following Over a network using a beacon For details see Section 3 6 Discovering Devices
43. icrosoft SQL Server Express 2008 maximum database size 4 GB Microsoft SQL Server Express R2 2008 maximum database size 10 GB SQL Server Express 2008 R2 is included in the A R C Server installer Microsoft SQL Server no size limit on the database The A R C database can co exist with other SQL Server or SQL Server Express instances Important The A R C database must be installed on the same physical computer as the A R C Server 8 2 Using an Existing SQL Server or SQL Server Express Instance Before starting the A R C installation You must start the SQL Server Service or the SQL Server Express Service You must be using an account that is authorized to log into the SQL Server or the SQL Server Express instance This account must have sysadmin permission for the database instance During the A R C installation The A R C Installer checks for an existing SQL Server or SQL Server Express Service If it finds one the following occurs 1 The A R C Installer asks if you want to use an existing service If you answer No The default SQL Server Express is installed for use by A R C If you answer Yes you can select the SQL Server from a drop down list Click OK Select the instance from the drop down list Do one of the following Click OK A R C uses this instance Click Cancel the Installer exits Sg oR ON 8 3 Disk Space Requirements An A R C installation with 25 devices and 40 tasks takes about 3OMB of databas
44. idually on several devices 4 Drag the selected devices into the left navigation bar until the new device group created in Section 6 2 3 Create a Device Group is highlighted then release the mouse button 6 2 5 Create the File Copy Task 1 Select Tasks in the left navigation bar to open the Tasks Pane 2 Click New Task on the toolbar 3 Select Generic File Deployment from the drop down menu The corresponding task screen opens 4 Type a label for the task for example TestTask in Enter a name for the task 5 Usethe Browse button to navigate on your desktop computer to the file that you want to download 6 Typethe name of the folder on the mobile devices where you want this file to be copied to in Enter the target folder on the device 7 When you have finished click Save A Confirmation box opens 8 Click Yes to assign the task to a device group then in the Group Browser box select the device group that you created in Section 6 2 3 Create a Device Group on page 38 Then click OK 6 2 6 Deploy the Task 1 Ensure that Device Groups is selected in the left navigation bar 2 Select the device group that you created in Section 6 2 3 Create a Device Group on page 38 3 Select the Devices tab 4 Click Deploy Tasks in the toolbar The Deployment icon B appears beside the selected device group in the left navigation bar As the task is downloaded and installed the progress on each device is shown in the Status and the Pe
45. munityServer Wikis Components Files knowledgebase 5 277 TekTerm Client Software User Manual pdf 4 10 Configuring WLAN Each Psion computer has two supplicants loaded into its image Wireless Zero Config and another supplicant that depends on the model of the computer or the radio model Each supplicant has its own configuration interface You must check the user manual for your computer to find which configuration interfaces are installed You cannot configure Odyssey Access Client using A R C The process of changing the active configuration interface and reconfiguring the radio are the same when done through A R C as they are when done manually on a device Task 1 select the active configuration interface if needed You only need to include this task if you are changing the active configuration interface 1 Create and download a WLAN Settings task as follows a Select Change Configuration Interface in Action b Select the new supplicant from the drop down list in Configuration Interface c Ensure that After Install is set to A R C initiated warm reset Task 2 configure the radio using the active configuration interface 1 Create and download a WLAN Settings task as follows a Select the name of the active supplicant in Action b Setthe values for the parameters that you want to configure The parameters and their values are the same as they are on the user interface 2 Ensure that After Install is set to A R C initiated warm re
46. n divide the devices between several memory sticks 22 Psion A R C Administrators Guide Chapter 4 Tasks Registry Cloning Compatibility rules are not applied to tasks that are deployed offline If there are restrictions on which tasks are deployed to devices offline you must ensure that similar devices are grouped together by device group The process is as follows 1 Ensure that discovered devices that you want to deploy to are placed into one device group or they are placed into subgroups of a parent device group 2 Ensure that the tasks are assigned to the parent group and its subgroups 3 Assign ranges of values to the auto increment properties 4 Click Offline Deploy Tasks on the toolbar to start the process As well as the discovered devices you can also deploy offline to undiscovered virtual devices A R C gives you the opportunity at this point to select the number of virtual devices 5 Transfer the tasks to one or more USB memory sticks See the online help for instructions 6 Usethe memory stick to update each device in turn As the devices are updated their system properties are written on the memory stick For details see the online help 7 After all the devices have been updated return the USB memory stick to the A R C Server to update the information for each of the devices Click Offline Data Retrieve on the toolbar to start the process 4 5 Registry Cloning You can clone all or part of the regi
47. nation of name and version number must be unique A R C User Tasks An A R C user task configures the target devices An A R C task creates an install script that is downloaded from the A R C Server to the target devices where it is executed You create A R C user tasks on the A R C Server There are several types of user tasks each task contains everything that the A R C Server needs to build the download and install it on the target device The following table summarizes the user tasks that A R C can perform The instructions for using these tasks are in the online help CAB Deployment Device Settings Generic File Deployment GPS Settings Narrowband Settings Network Settings Power Settings Scanner Settings TekTerm Auto increment Settings TekTerm Port Settings TekTerm Session Settings TekTerm System Settings Total Recall Backup Total Recall Clone Deployment WLAN Settings WWAN Settings A R C Client Settings Downloads a CAB file from the A R C Server to the target devices where it is installed and then executed Configures device properties such as the device name Downloads a file to target devices This can be any type of file The file is stored on the target devices It is not executed after download Configures GPS properties on the target devices Configures narrowband radio properties for an RA1001 radio Defines the IP settings and the name servers domain servers an
48. nein nnd 32 5 5 ActiveSync or WMDOC sa a dica 32 5 51 Using ActiveSync Guest Mode nee ea EVER 33 5 52 DISCO Vii nee een cede euere een 33 5 5 3 Task Deployrmebhl civic cri ten prre ee A Oc 33 56 Using Adaptive Download ensure nee 33 Chapter 6 Getting Started With A R C 6 1 OVET EW een er 37 62 Downloading Fileiover a WLAN ae ee en 37 6 2 1 Set Up A R C Server Connection Settings cc cccece cece cece cece ee eenneeeeeeeeeeeeneeneeeeeees 37 622 Discover Devices iiss cast tenses nee eu nee OPEM AGI 38 62 3 Create a Device Groupies cs cides Se aus sana caw a anne ee ep 38 6 2 4 Move the Discovered Devices into the Device Group cece eee cece ee cece eeeneeeeeeeeeteeees 38 82 5 Create The Hle Copy TaSK sucesion nee enden nnd 39 626 Deploy the Task ee een 39 63 Downloading a CAB File USIMO ACTIVESYNC cocinas ERE ARN ES eO EHE E N 39 6 31 Create a Device Group nn nam an nen ode e e e ae ce E EE a YR 40 6 3 27 Create am Auto assigp Rule uses tepore nach ee dns aped dade UN In 40 6 3 3 Create the CAB File Download Task rr teed eet nen ae 40 6 3 4 Set Up A R C Server Connection Settings cece ccc ccc cece een eeeeeeeeeeeeeneeeaeeeeeteeens 40 6 3 5 Discover the Device auskennen 41 6 36 Update More DEVICOS unsinnig 41 Chapter 7 Housekeeping 71 A R C Demonstration Mode evoca is OA AAA ewe 45 G2 Imporungand Exporting ARC Data sesse isa en nee ne 45 7 3 Resetling A R
49. not discovered all your devices stop the discovery beacon and restart it You can watch the progress of the device discovery by selecting the Discovered Devices group and the Devices tab You can watch the progress of an individual device by selecting the device on the Device Group List its progress is displayed at the bottom of the screen on the Target Device Task List While a device and the A R C Server are transferring data the A R C icon is displayed on the taskbar of the device unless Notification of A R C activity was changed on the General tab for the device group Discovery process for each device 1 The A R C Server sends a discovery beacon on UDP port 6272 to all the addresses defined in the Connection Settings The discovery beacon message includes the following Site ID Beacon ID this identifies this batch of beacon messages Once an A R C enabled device has received and responded to a beacon message it ignores all later beacon messages with the same beacon ID Each time you click Discover Devices a new beacon ID is created IP address or host name of the A R C Server 2 The device saves the Site ID and it will only respond to future beacons that include the same Site ID 3 The device replies to the A R C host on port 80 unless this was changed on Configuration Settings 4 The device is placed in the Discovered Devices group 5 The A R C Server downloads the A R C system tasks to the device Only the t
50. o an archive file a ZIP file You can import all or selected parts of an A R C archive file into the A R C database The data that you import is added to the data already in the database So you may want to delete the database contents before importing data Uses for the importing and exporting feature are Backup and restore a production A R C system Field service personnel can store the A R C settings before leaving a site and then restore them before the next visit Selected settings can be copied from an existing A R C system to a new installation so as to get it set up quickly An A R C archive can be submitted to Psion support for troubleshooting at a remote site 7 3 Resetting A R C Data 7 3 1 Clearing the A R C Database To delete all your data and return to an empty database do the following 1 Select Options of the Files menu 2 Select the Environment tab 3 Click Restore Default Settings 7 3 2 Deleting History for a Device After a Clean Start The A R C Server keeps a history of all the tasks deployed to each device and the outcome of each task You can view this history on the Device Configuration report Optionally the history of any device that has recently undergone a clean start can be deleted when the device is rediscovered by the A R C Server 1 Select Options of the Files menu 2 Select the Environment tab 3 Select Delete previous settings when a clean device is discovered 7 4 Securit
51. on other devices by disconnecting the ActiveSync connection to the device Then for each further device repeat Section 6 3 5 Discover the Device and disconnect the device after it is updated Psion A R C Administrators Guide EB 71 7 2 pf 7 4 7 5 7 6 HOUSEKEEPING A R C Demonstration Mod 2 sa uk homm de HR anna nenn 45 Importing andiExponting A R C Data s wk whe ne awe a 45 REsetting A RC Dala 2 cos rn a ne BS ole 34a Ghee O er a a A eek eee ae ee ee 45 7 31 Clearing the A R C Database es 4 sss es 8 o RO RU P e nee 45 7 3 2 Deleting History for a Device After a Clean StaTt o o 45 Security a 544 rana A a a A 45 7 41 Disable the Listening Port onthe Devices 2 2 ccm hs 45 7 4 2 Removing the After Effects of A R C at the EndofaSession 2 2 2 0 eee ee ee ee 45 What to do After You Have Finished Your A R C Session 2 ee ee 46 Using AUTOFT N ci sa a ew OM a RS ee ERED EN ERA OEY Ee es ee AA ee 46 Psion A R C Administrators Guide Chapter 7 Housekeeping A R C Demonstration Mode 7 1 A R C Demonstration Mode If you do not register your A R C system it runs in demonstration mode In this mode you cannot do the following Use A R C with more than 10 devices Import an archive file a ZIP file Import data from a spreadsheet as a CSV file 7 2 Importing and Exporting A R C Data You can export all or selected parts of the A R C database t
52. on page 13 Using ActiveSync or WMDC For information see Section 5 5 ActiveSync or WMDC on page 32 2 5 Deploying Tasks The following are available Manual deployment over a network Scheduled deployment over a network At a set time When the device is switched to external power After a reset Offline deployment using a USB memory stick Automatic deployment over ActiveSync or WMDC Psion A R C Administrators Guide EN 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 DEVICES AND DEVICE GROUPS DEVICES 40m a AR eA ee ee 13 Device GrOUPS lt x 5 usa Si ar Se Haha Sac Wa IURE C AL ate be as GOS T OR nec Ca E aoe ee 13 SISI tdt ae ao A tn e are ee len ns ok a on es Be ee Ye 13 AIRC BEACONS e PM ave eM eH OES GR EG RS a HGS MEG EA Awe aN RO EE Se Wek ea AG 13 PRY COG FINES ns tica Scat a Gt o Bese aN ve ght ade ity ed a ran SIRS re Spies lee A RE ee 13 Discovering DEVICES u e iw yy ed x A E Y e Uy SR e PRS ERG EES OSES EERE Hae eee eS 13 Deleting DEVICES s ur ace oem Roe DRUSI ne A Ro Ru 15 Grouping Devices into Device Groups Comer hrs 15 Psion A R C Administrators Guide E Chapter 3 Devices and Device Groups Devices 3 1 Devices A target device is any Psion computer hand held or vehicle mount that is to have tasks downloaded from the A R C Server The A R C client is built into the operating system on Psion computers Some older computers do not support A R C or they require an update to the opera
53. or any other purpose 5 2 4 Task Deployment When manually deploying tasks A R C sends a group update beacon This can be a broadcast a series of unicasts to a contiguous set of IP addresses or amessage to one IP address When each device receives the beacon it only responds if it has the same Site ID and Device Group ID If a device has changed its IP address between the time that it was discovered and the task deployment it will respond if it receives the group update beacon Psion A R C Administrators Guide ST Chapter 5 Networks Using the Connection Manager Application on Windows Mobile Operating Systems 5 2 5 5 3 5 3 1 5 3 2 5 4 5 4 1 5 4 2 5 5 Using the Connection Manager Application on Windows Mobile Operating Systems Connection Manager organizes and automates network connections on Windows Mobile based systems For an overview of Connection Manager see www pocketpcfaq com fags connectionmanager htm If the host name does not contain a period it is not a dotted IP address Connection Manager automatically routes all requests to either an intranet internal network or a VPN A R C recommendations On the Connection Manager interface the connection types are Work or The Internet Due to the auto matic routing the Connection Manager settings can cause problems when you are discovering devices with A R C The following Windows Mobile Connection Manager settings are recommended If you are
54. ork or a Wireless Network The following steps download an A R C task from the server to a target device 1 One of the following occurs The A R C Server notifies the device that tasks are ready for deployment by sending a group update beacon The A R C Site ID is included in the beacon message The device only accepts a beacon message that has the same Site ID as the A R C Server that discovered it The device replies by uploading a list of its installed tasks and their version numbers to the A R C Server If tasks are scheduled or dependent on a device event the device requests a download from the server and uploads a list of its installed tasks and their version numbers to the A R C Server 2 The A R C Server downloads the group configuration and if any of the A R C system tasks have been upgraded the server downloads the system tasks to the device The device installs these System tasks 3 The device uploads its system properties 4 The A R C Server determines which of the waiting user tasks have not been downloaded Task version numbers do not have to be sequential In order that a new version is downloaded its version number just has to be different from the previous download If the task has a Compatibility Rules Table then the system properties uploaded in step 3 are com pared to the settings in the table to determine whether the task is downloaded The A R C Server downloads all the selected user tasks to the device
55. rcentage Complete columns of the Device Group List 5 Toseethe progress of the tasks on a selected target device select the target device on the Device Group List The Target Device Task List is displayed for that device The Percentage Complete column on the Target Device Task List shows the progress of the down load and installation for each task If there is an error the line in the Percentage Complete column becomes red For all tasks except the A R C system tasks a message indicating the outcome of the task is displayed in the Messages column 6 The download to all devices is complete when the Percentage Complete column on the Device Group List shows a full width green bar with 100 printed on it for every device 6 3 Downloading a CAB File using ActiveSync This section takes you through the process of discovering a device setting up a task and deploying the task over an ActiveSync connection This example uses the fewest steps and none of the advanced features of A R C The main difference between this method and updating over a network is that using ActiveSync tasks can only be downloaded to one device at a time This example sets up the task before discovering the device When you do this the task is downloaded to the device as soon as it is discovered 1 Create a Device Group 2 Create an Auto assign Rule 3 Create the CAB File Download Task Psion A R C Administrators Guide EJ Chapter 6 Getting Started With
56. report to a spreadsheet This spread sheet is a record of all the settings on all the devices in the group It can be used as follows To plan a future A R C session As areference if you need to check if any of these values have changed since the A R C upgrade To provide an overview of the device settings if you need to make a support call Run the Group Update Status report You can either print this or export it to a spreadsheet This provides a snapshot of the tasks that are assigned to a group and the update status of each device Ensure that all tasks and groups have names that will be obvious to the next person who uses A R C 7 6 Using Autorun If you use A R C to deploy autorun exe to an SD card remember not to reboot with a USB memory stick which also has an autorun exe file on it inserted into the device Psion A R C Administrators Guide E DATABASE 81 Databases that can be used by the A R C Server 49 8 2 Using an Existing SQL Server or SQL Server Express Instance o oe 49 8 3 Disk Space Requirements 4 3 xu usa sur aw Re Um ann a ns RA E ON EELS Dee 49 8 4 Sharing a Database with MCC Psion A R C Administrators Guide Chapter 8 Database Databases that can be used by the A R C Server 8 1 Databases that can be used by the A R C Server The A R C Server requires a database It must be one of the following Microsoft SQL Server Express 2005 maximum database size 4 GB M
57. rs on a site by serial number The A R C Server maintains a database of the settings on its target devices These settings can be exported to a spreadsheet in serial number order These settings include the MAC address and the static IP address You can also list all the applications and their version numbers for all the devices in a group A R C Architecture The A R C system consists of two parts The A R C Server which resides on a desktop computer or on a laptop computer The A R C client which is built into the operating system of Psion computers Some older models do not support A R C or require it to be loaded The list of Psion computers that support A R C is available on Ingenuity Working at community psion com knowledge w knowledgebase 430 aspx A R C Server The A R C Server has the following components see Figure 2 1 A R C Components on page 8 A R C Database SQL database containing Device properties Installation log files Tasks Graphical User Interface GUI Used for Device group creation deletion and editing Task creation deletion and editing Psion A R C Administrators Guide Chapter 2 Overview A R C Server Figure 21 A R C Components A R C Server A R C Client Beacon Listener ActiveSync Poller Downloader Web Services Installer A R C Database ES Psion A R C Administrators Guide Chapter 2 Overview A R C client Auto assign rule creation deletion and editin
58. s possible that options appear on the A R C interface that are not available on the model of computer that you are configuring A R C does not check that the values that you select are valid You must check either on the Control Panel of the device or in the User Manual that the feature that you are configuring and the range of values actually applies to the target device The task generated by one of these templates consists only of an A R C install script that configures the settings on the device Updating a configuration template or adding a new configuration template New configuration templates are posted on the A R C downloads area of Ingenuity Working at community psion com downloads firmwaresoftware__demos m psion_arc You must copy the templates into the templates folder on the A R C Server The location of this folder depends on the Windows version and the A R C Server version For details see Ingenuity Working http community psion com knowledge w knowledgebase 90 aspx Next time you start the A R C Server the template will be available Configuration templates for Open TekTerm The only Open TekTerm configuration template that is supplied with the A R C Server is the TekTerm Auto increment Subset Settings template All the others must be downloaded from Ingenuity Working Each version of Open TekTerm has its own set of A R C templates The Open TekTerm version is embedded in the name of each template You must downlo
59. s the ESSID pa rameter to the SSID for the production network This task should include a warm reset of the devices 5 2 2 Production Network If you use a broadcast beacon to discover devices all devices that receive the broadcast that have the same Site ID as the A R C Server or have no Site ID respond to the beacon and are discovered This can discover several devices that are not going to be updated by A R C and so have to be deleted from the A R C Server after the discovery process completes Device discovery should be carried out when the devices are not in use as the process slows each device for about 30 seconds A R C updates also slow the devices for as long as the update and installation takes Some updates require a warm reset 5 2 3 Discovery When discovering devices you have the following options Send a discovery beacon as a broadcast Send a discovery beacon to a contiguous series of IP addresses Send the discovery beacon to one IP address When the A R C Server discovers devices that are not going to be updated you have the following options Delete the devices from the A R C Server The Site ID is removed from the devices and they could be rediscovered at another time Move the devices into a group that never receives updates Assign another Site ID to the devices This is done by deliberately discovering the devices that are not going to be updated by A R C using a Site ID that will never be used by A R C f
60. set on this task or on a following task There must be a warm reset before you use the device in production Selecting a configuration interface The following table shows the availability of configuration interfaces Psion A R C Administrators Guide fea Chapter 4 Tasks Autorestore 753x G2 Only if RA2041 No Yes Summit if installed radio installed 8525 G2 Only if RA2041 No Yes Summit if installed radio installed 8530 C2 Only if RA2041 No Yes Summit if installed radio installed 8515 Only if RA2041 No Yes Summit if installed radio installed Workabout Pro G2 7527 Only if RA2041 No Yes Summit if installed radio installed Workabout Pro 3 7527 Only if RA2041 No Yes Summit if installed radio installed Ik n 7505 Yes No Yes Windows CE Summit Windows Mobile Wireless Zero Config NEO 750 No Yes Yes Windows CE DeviceScape Agent Windows Mobile Wireless Zero Config Omnii XT10 7545XV No Yes Yes DeviceScape Agent Omnii XT15 7545XA No Yes Yes Windows CE DeviceScape Agent Windows Mobile Wireless Zero Config Omnii RT15 7545XC No Yes Yes Windows CE DeviceScape Agent Windows Mobile Wireless Zero Config EP10 7515 No Yes Yes Wireless Zero Config Note On some of these computers DeviceScape Agent is called Wi Fi Config on the user interface Autorestore If atask has autorestore enabled each time there is either a warm reset or a cold reset the A R C client checks whether the task needs to be run
61. stem is loaded It is a good practice to do a warm reset on the device before downloading operating system components to RAM This frees up contiguous memory for the creation of the RAM partition This is done by creating a device configuration task that does nothing but has the after install action set to warm reset 4 7 Running a BooSt Script There is a task that downloads a BooSt script and runs it on the device A BooSt script can be used to change the scanner type on a Windows CE 5 0 based device or to enable the heaters on a freezer device BooSt scripts are usually provided by Psion support or the help desk BooSt scripts can also be installed from a USB memory stick A R C enables you to install a BooSt script remotely A R C maintains a record of which devices have been updated If you have only a few devices to update then using a USB memory stick is probably the easier method however if you have many devices to update using A R C is probably less work 4 8 Downloading and Executing a File You can download and execute an EXE file This requires two tasks which can be downloaded on the same deployment cycle The tasks are as follows 1 Generic File Deployment task to download the file 2 File and Folder Activities task to execute the file 4 9 Configuring Open TekTerm Open TekTerm is an emulation application that enables a Psion device to communicate with a mainframe or a server EJ Psion A R C Administrators Guide
62. stry from one Psion device to other Psion devices The options are Clone directly from another Psion device Clone from a registry data file 4 6 Updating an Operating System Using A R C Updating an operating system using A R C and then reconfiguring the updated device to be operational is a multistep process Broadly the steps are as follows 1 Create and deploy A R C tasks that configure network settings on the target devices Select autore store for these tasks Usually this is a WLAN Settings task During an operating system update the configuration of the device is set to its default settings These autorestore tasks ensure that the device is configured for your network after the operating system update Then the A R C Server can discover it again 2 Create and deploy the A R C task to update the operating system 3 Atthe end of the operating system upgrade the device performs a warm reset This causes the autorestore tasks to be rerun This process downloads and installs large files It takes several minutes to complete Note You cannot use A R C to perform any operating system upgrade that requires a licensing change You must send the devices to the depot for this type of upgrade The step by step instructions are in the online help At the end of the update A R C performs a warm update and boots the device to BooSt You must set up autorestore tasks that ensure that the device is in a workable state after the
63. tes the device You can manually clear the list in the Devices to be Deleted group If you do this messages will not be sent to the devices 3 8 Grouping Devices into Device Groups Tasks are deployed to a device according to the device group that it belongs to There are no hard and fast rules for determining how to divide devices into groups This section suggests some things to consider when creating device groups All the devices in a device group get the same task update Some possible groupings are By device model By hand held or vehicle mount By operating system By hardware options for example all devices with the same keyboard type By the type of task the device operator performs By the type of software that is run on the devices By the maximum number of devices that can be updated at once if the web service has a connection limit Using subgroups When a group is selected for deployment the group and all its subgroups are deployed at the same time So if you have devices that you want to update together but which are to receive different tasks you must place the differing devices in different subgroups of the parent group When you create a subgroup it receives the same settings as its parent group for the Tasks tab and the Network tab as well as for the Device Settings on the General tab If you move a group so that it is a subgroup of another group none of the settings is changed for the subgroup Wi Fi
64. ting system For information on these computers see community psion com knowledge w knowledgebase 430 aspx Every device that is to be configured by A R C must be discovered by the A R C Server and placed ina device group 3 2 Device Groups A device group is a collection of target devices that are configured using the same A R C tasks Tasks are deployed to all the devices simultaneously or using the same update schedule 3 3 Site ID This links an A R C Server with a group of devices The Site ID is downloaded to each device as it is discovered Devices only respond to A R C Server messages that use the same site ID as the server that discovered them This ID can be displayed on System Properties on the Control Panel of the device If you change the Site ID in the A R C Server previously discovered devices will no longer respond The Site ID is case sensitive The current setting of Site ID is used in all outgoing messages from the A R C Server 3 4 A R C Beacons The A R C Server sends out beacons to get the attention of the target devices There are two types of beacons Discovery beacons Group update beacons Each beacon stream has a unique Beacon ID Once an A R C enabled device has received and responded to a beacon message it ignores all later beacon messages with the same Beacon ID Each time you click Discover Devices or Deploy Tasks a new beacon ID is created The A R C Server can only send one beacon stream at
65. to identify them If you do not want the A R C Server to check the incoming values for a property do not define a range of values for the property Alternatively you can export device serial numbers and property values from the A R C Server to a CSV file This file contains the serial numbers of the devices in the first column and a column for each auto increment property This file is in the format that the A R C Server requires for import If you edit this file in a spreadsheet program you can keep the effort to a minimum Psion A R C Administrators Guide Chapter 4 Tasks Importing Auto Increment Values Once you have the configuration in a spreadsheet you can import property values and serial numbers from another spreadsheet Or you can manually edit the data Before you import the data into the A R C Server make sure that The serial numbers are in the first column There are no extra rows before or after the data If you defined a range of values for an auto increment property in an A R C task the values in your spreadsheet are within this range and there are no duplicates If you import data for a device with a serial number that has not been discovered by the A R C Server the device is placed in the Discovered Devices group You must discover the device see Section 3 6 Discovering Devices on page 13 before you can deploy tasks to it This import process works on a device group not on individual devices If you do not import any
66. ugh the Control Panel The same update can be applied to several devices at the same time A R C is integrated with Total Recall Using A R C you can create Total Recall backup profiles Also you can upload a Total Recall clone profile from any device and then download the profile to several devices 1 4 Support for A R C on Psion Computers The list of Psion computers that support A R C is available on Ingenuity Working at community psion com knowledge w knowledgebase 430 aspx 1 5 Minimum System Requirements for the A R C Server The A R C Server runs only on the following platforms Windows XP Professional Windows 7 1 6 Database The A R C Server requires a database It must be one of the following Microsoft SQL Server Express 2005 maximum database size 4 GB Microsoft SQL Server Express 2008 maximum database size 4 GB Microsoft SQL Server Express R2 2008 maximum database size 10 GB SQL Server Express 2008 R2 is included in the A R C Server installer Microsoft SQL Server no size limit on the database 2 Psion A R C Administrators Guide OVERVIEW 21 Typical Usestor AR Gis 4 0 0 0000 0 ee oa OR EES a a ee 7 2 2 Typical Uses for A R C generated Reports 22 2 oo on n nenn 7 20 Ache Gs ARCMMCCEUIGS Snake ene Cole Lae duc ea a Ae Bet ok ee ee eae eee eae T 2 31 ARC SERVER see ic HRS a a a ee ae dR S 7 202 celu PME Une aie Grate are naan aie he Hee abe arab etn and Ge don 9 2 4 Discovering DEVICES zu
67. update Reasons for using A R C to upgrade the operating system There is no need to physically locate the devices that need an operating system upgrade Vehicle mounted devices can be upgraded wherever the vehicle is parked Reasons for not using A R C to upgrade the operating system A R C downloads some large files so upgrading with A R C can be slow If the devices are easy to locate updating a small number of devices is quicker using a USB memory stick Psion A R C Administrators Guide Chapter 4 Tasks Persistent Storage 4 6 1 Persistent Storage The table below shows the first software releases that support operating system downloads using the RAM as persistent storage Ik n Windows CE 5 0 4 4 C279 All languages Windows Mobile 6 1 1 0 BO39 All languages Classic and Professional Workabout Pro G2 Windows CE 5 0 4 0 F249p All languages Windows Mobile 6 1 2 0 C259 All languages Classic and Professional 7530 G2 and 7535 G2 Windows CE 5 0 1 28 C139 All languages 8525 G2 and 8530 G2 NEO Windows CE 5 0 Core 11 B279 and Professional When this feature is available you do not need SD cards or external USB drives in order to perform an operating system update using A R C When the operating system components and script are downloaded they are saved in a RAM partition After booting to BooSt the device performs the operating system update as usual This RAM partition disappears once the new operating sy
68. uration settings Device property A device property is a value that is uploaded to A R C from a target device Device properties are used to select similar devices for update and to distinguish devices from each other It can be a static value such as a version number a keyboard type or a scanner type It can be a dynamic value such as battery charge Device properties list The device properties list is a summary of the hardware and software components of a target device It lists version or part numbers and status as well as dynamic values such as battery charge Most of this list is from the System Properties selected on the Control Panel of the device The rest of the items are listed under other Control Panel applets Device task A device task is an A R C task that configures any Psion computer hand held or vehicle mount F Filter A task filter is a collection of A R C tasks Each task filter has a unique name A task filter is a convenient way of assigning several tasks to a device group A task filter can be assigned to several device groups One A R C task can be included in several filters G Group A device group is a collection of target devices that are configured using the same A R C tasks Tasks are deployed to all the devices simultaneously or using the same update schedule The devices have the same A R C configuration settings l IIS Microsoft IIS Internet Information Services is a Windows web server
69. y 7 4 1 Disable the Listening Port on the Devices If you disable the listening port the only way that you can reopen it is by using A R C on an ActiveSync or WMDC connection 7 4 2 Removing the After Effects of A R C at the End of a Session If after you have updated devices you need to remove all traces of A R C from the devices here are some things to consider During the A R C session do not enable autorestore for any tasks When you define a task always ensure that Delete the file after deployment is selected Move all discovered devices into the Devices to be Deleted group and ensure that the A R C Server automatically deletes them the device count counts down as the devices are deleted This can take several minutes Psion A R C Administrators Guide ES Chapter 7 Housekeeping What to do After You Have Finished Your A R C Session Create and run an A R C Client Settings task to remove the A R C information from the devices If you carry out the A R C updates on a private network when you return the devices to the corporate network the devices will only make one attempt to contact the no longer reachable A R C Server Any later tasks for clearing traces of A R C from the devices will not succeed 7 5 What to do After You Have Finished Your A R C Session When you have completed your A R C session here are some things that you should consider Run the Group Device Properties Table report and export the

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