IBM Tealeaf CX RealiTea Viewer: Client-Side Capture
Contents
1. 14 IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Chapter 2 Using Client Side Capture for Fiddler with mobile devices This section describes how to configure Fiddler for use with capturing sessions from mobile devices using Client Side Capture For more information about Client Side Capture and Fiddler see Chapter 1 Using Client Side Capture for Fiddler on page 1 Install Client Side Capture for Fiddler Fiddler download Fiddler is an HTTP proxy debugger A free tool is available at http www fiddler2 com fiddler2 Install CSC plug in for Fiddler See Chapter 1 Using Client Side Capture for Fiddler on page 1 Enabling remote connections Since Fiddler cannot be deployed on a Mac or iOS device Fiddler must be configured to use a remote connection 1 In the Fiddler menu select Tools gt Fiddler Options gt Connections Tab 2 On this tab select the Allow remote computers to connect check box Note Write down the port number on which Fiddler is listening for HTTP traffic By default the port is 8888 This port number and the system s name IP address are required to configure the proxy settings on the Mac system and the device 3 Restart Fiddler for all the settings to take effect 4 Verify that the proxy is working a Start Internet Explorer b Clear the browser cache c Browse to any website d The HTTP traffic should be captured by Fiddler Configuring the mobile dev2. IBM Tealeaf CX RealiTea Viewer Version 9 Release 0 June 12 2014 Client Side Capture Manual all Note Before using this information and the product it supports read the information in Notices on page 19 This edition applies to version 9 release 0 modification 0 of IBM Tealeaf CX RealiTea Viewer and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2014 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Client Side Capture Manual Chapter 2 Using Client Side Capture for Fiddler with mobile devices 15 Chapter 1 Using Client Side Capture for Install Client Side Capture for Fiddler 15 Fiddler 1 Fiddler download Sed Acquire Fiddler 1 Install CSC plug in for Fiddler dh Acquiring latest versions 21 Enabling remote connections 15 Installing and configuring the Fiddler plug i in 2 2 Configuring the mobile device to use Fiddler proxy 15 Installing or upgrading 2 Configuring the Tealeaf Target Page 16 Configure Fiddler 2 Scripting Fiddler to route existing customer Configure Client Side Capture 15 application target to TealeafTarget php 16 Managing IPv6 addresses 7 Configuring the Tealeaf Logging Framework 16 Performing a C
3. See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 21 22 IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Printed in USA
4. alone application on your desktop system See RealiTea Viewer RTV User Manual in the IBM Tealeaf RealiTea Viewer User Manual Note If you are capturing user interface events through Client Side Capture extra JavaScript must be downloaded and installed Copyright IBM Corp 1999 2014 Vi IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Chapter 1 Using Client Side Capture for Fiddler Tealeaf provides a plug in for Fiddler that you can use to perform a client side capture of all HTTP traffic passing through Fiddler to your local hard disk drive This tool is useful for debugging capture issues while enabling access to Fiddler Fiddler is a debugger that logs all HTTP traffic between your computer and the Internet See Acquire Fiddler Note This plug in is provided as is by Tealeaf and any express or implied warranties including but not limited to the implied warranties of merchantability fitness for a particular purpose and non infringement are disclaimed In no event shall Tealeaf be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise arising in any way out of the use of this software even if advised of the
5. possibility of such damage Note This plug in should be used instead of the Tealeaf Client Side Capture browser tool which is no longer supported If you are attempting to capture a session that is sourced from a mobile device more configuration is required See Chapter 2 Using Client Side Capture for Fiddler with mobile devices on page 15 Acquire Fiddler Fiddler allows you to inspect all HTTP traffic define breakpoints and manipulate data For more information about Fiddler including access to downloads visit http www fiddler2 com fiddler2 Note If you installed a stable version of Fiddler that works with the Client Side Capture plug in Tealeaf strongly recommends disabling automatic updates in Fiddler If you installed the latest version of Fiddler and are encountering issues with the Client Side Capture plug in contact Tealeaf Customer Support Acquiring latest versions 1 JavaScript A JavaScript must be installed locally to capture UI events through the Client Side Capture plug in To download the latest version of the CSC JavaScript go to IBM Passport Advantage 2 Plug in The Client Side Capture plug in for Fiddler is available through IBM Passport Advantage Note This plug in is rarely needed in customer deployments It is used only if content such as other Tealeaf JavaScript must be injected into the captured session data In such cases this plug in should be installed under Tealeaf gui
6. select Tools gt Fiddler Options Debugging Proxy Tools vier Help TeaLeaf C5 Fiddler Options w inIMET Options Clear WinIMET Cache Ctrl Clear WinINET Cookies Text Encode Decode Ctrl Gompare Sessions Reset Script 5 On the General tab select the following options Chapter 1 Using Client Side Capture for Fiddler 3 Fiddler Options x General HTTPS Extensions Connections Appearance Check for updates on startup Show a message when HTTP protocol violations encountered Enable IPv6 if available IV Map socket to originating application Encrypt using AES256 when saving password protected SAZ Files slow IV Automatically stream audio amp video Systemwide Hotkey CTRL ALT 7 F Help Note Changes may not take effect until Fiddler is restarted OK Cancel 6 On the HTTPS tab select the following options Fiddler Options i General HTTPS Extensions Connections Appearance Fiddler is able to decrypt HTTPS sessions by re signing traffic using a self generated certificate Capture HTTPS CONNECTs IV Decrypt HTTPS traffic Learn more about decryption and certificate errors Ignore server certificate errors Skip decryption For the Following hosts Export Fiddler Root Certificate to Desktop Remove Interception Certificates Help Nate Changes may not take effect until Fiddler is restarted OK Cancel 7 On the Connections tab sel
7. to true If this option is set to false you may receive status code 304 on requests for images JavaScript CSS and other static files and the content is not captured Auto Clear IE Cache To automatically clear the IE browse cache when Fiddler starts up click Auto Clear IE Cache When this option is selected the browser cache is cleared when the Tealeaf js is injected too This option is useful for forcing a new session to retrieve all objects and eliminates the creation of unnecessary saz files To save your changes click OK Note To apply some of these changes you must restart Fiddler IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Verifying mousedown event tracking was enabled through CSC At the time of initial site checks click events may not be permitted to bubble up for capture by Client Side Capture As part of site analysis it is useful to know if click events are missing You can circumvent the issue by enabling the track of the mousedown events which are not typically blocked from bubbling up for capture To enable capture of the mousedown event complete the following configuration Note Depending on the version of the Fiddler CSC JavaScript that you deployed this configuration may already be applied Verify the configuration using the steps below 1 Locate the Tealeaf configuration file for Fiddler It may be in the following location install directory C Program Files Fiddler2JS Tea
8. 85 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of th
9. BM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offe
10. LeafCSC_Fiddler js 2 Edit the file 3 Locate the following entry domevent mousedown load false tlhandler TeaLeaf Client tlAddEvent 4 Verify or change the entry to be the following The value for the load parameter must be set to true domevent mousedown load true tlhandler TeaLeaf Client tlAddEvent 5 Save the file 6 Close and reopen Fiddler Managing IPv6 addresses If your web application is tracking IPv6 addresses you can configure Fiddler and the Client Side Capture plug in to convert them to IPv4 addresses which are used internally by Tealeaf The following mappings are applied to the LOCAL ADDR and REMOTE ADDR fields in the request Source Mapped to LOCAL ADDR 127 0 0 1 LOCAL ADDR 127 0 0 1 LOCAL ADDR FFFF 127 0 0 1 LOCAL ADDR 127 0 0 1 Source Mapped to LOCAL ADDR 0 0 0 0 0 0 127 0 0 1 LOCAL ADDR 127 0 0 1 LOCAL ADDR 0 0 0 0 0 FFFF 127 0 0 1 LOCAL ADDR 127 0 0 1 Source Mapped to LOCAL ADDR 0000 0000 0000 0000 0000 0000 127 0 0 1 LOCAL ADDR 127 0 0 1 Chapter 1 Using Client Side Capture for Fiddler 7 LOCAL ADDR 0000 0000 0000 0000 0000 FFFF 127 0 0 1 LOCAL ADDR 127 0 0 1 Source Mapped to LOCAL ADDR 0000 0000 0000 0000 0000 0000 7F01 0001 LOCAL ADDR 127 0 0 1 LOCAL ADDR 0000 0000 0000 0000 0000 FFFF 7F01 0001 LOCAL ADDR 127 0 0 1 Note IP addresses that are in native IPv4 format are not modified Open Fiddler2 In the Fiddler2 menu select Tool
11. TeaLeafTarget php Configuring the Tealeaf Logging Framework See Tealeaf iOS Logging Framework Reference Guide in the IBM Tealeaf iOS Logging Framework Reference Guide See Tealeaf Android Logging Framework Reference Guide in the IBM Tealeaf Android Logging Framework Reference Guide 16 IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Chapter 3 IBM Tealeaf documentation and help IBM Tealeaf provides documentation and help for users developers and administrators Viewing product documentation All IBM Tealeaf product documentation is available at the following website https tealeaf support ibmcloud com Use the information in the following table to view the product documentation for IBM Tealeaf Table 1 Getting help To view Do this Product documentation Help for a page on the IBM Tealeaf Portal On the IBM Tealeaf portal go to gt Product Documentation On the IBM Tealeaf portal go to gt Help for This Page Available documents for IBM Tealeaf products Use the following table to view a list of available documents for all IBM Tealeaf products Table 2 Available documentation for IBM Tealeaf products IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf Customer Experience Overview Guide IBM Tealeaf CX Client Framework Data Integration Guide IBM Tealeaf CX Configuration Manual IBM Tealeaf CX Coo
12. a that are saved for faster viewing IV Cookies Files stored on your computer by websites to save preferences such as login information IV History List of websites you have visited IV Form data Saved information that you have typed into forms Passwords Saved passwords that are automatically filled in when you sign in to a website you ve previously visited InPrivate Filtering data Saved data used by InPrivate Filtering to detect where websites may be automatically sharing details about your visit About deleting browsing history Delete Cancel In the Firefox menu select Tools gt Clear Recent History On the Clear Recent History tab select the following options and click Clear Now Chapter 1 Using Client Side Capture for Fiddler 9 Clear All History X Time range to clear Everything All selected items will be cleared This action cannot be undone v Browsing amp Download History Form amp Search History f Cookies Cache Active Logins Site Preferences Clear Now 3 Cancel 2 Next clear any existing Fiddler sessions In the Fiddler menu select Edit gt Remove gt All Sessions ddler HTTP Debugging Proxy Edit Rules Tools Vien Help TeaLeaf CSC Copy Li 5 b Resume All Remove Selected Sessions Select All Unselected Sessions Mark Find Sessions Ctrl F 3 From the File menu verify that Capture Traffic was selecte
13. ation If this value is not specified the Tealeaf js can be injected in the request that is only based on the settings below Inject Tealeaf js Select this option if you are injecting the Tealeaf js JavaScript in the request or response Check for HEAD Tag To configure the plug in to check for the presence of a HEAD tag in the page before injecting the tealeaf js JavaScript select the Check for HEAD Tag check box When enabled this option prevents the plug in from injected the tealeaf js into pages that cannot properly contain it Textbox below Inject Tealeaf js Enter the full path and name of the Tealeaf Fiddler JavaScript file Note This file can be installed in any directory on your local system You should not however install it within Fiddler directory Regular Expression for Domains Optionally you can apply a regular expression for matching the domains into which to inject the tealeaf js file in your Fiddler browsing session The default value injects tealeaf js into all domains monitored by Fiddler f this option is empty tealeaf js injection is disabled For more information about regular expressions see Regular Expressions in the RealiTea Viewer in the IBM Tealeaf RealiTea Viewer User Manual Disable browser caching Select the Disable browser caching option This option forces an update of page data that is otherwise cached by the browser Note Except in rare cases this value should be set
14. d 4 Browse through the web application that must be captured visiting all wanted pages Verify that Fiddler is able to see the pages you want to capture 5 When you are finished browsing close the browser and return to Fiddler 6 In the Fiddler menu select File gt Save gt All Sessions Save the resulting saz file in a location of your choice 10 IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Usage notes Fiddler HTTP Debugging Proxy File Edit Rules Tools View Help Tealeaf CS w Capture Traffic F12 Remove P Resum Load Archive Properties Selected Sessions Request F Response F Exit 200 HTTP ww Bing corr Sle 200 Win bing corr 7 If you have access to under the Tealeaf CSC menu select Save all hits to TLA The session is saved and opened in RTV You can verify if the pages and UI events was captured correctly Tealeaf CSC Options mw big com bing com jtealeaf js mi bing com JFd s alk png bing com Favican ica bing com Fdyls lFIG 20a55 m bing com safS 12 0 533 During RIV replay you should disable Fiddler capture If it is enabled it captures the replay To toggle capture click the Fiddler status bar in the lower left Capturing le iWeb B If the TeaLeafCSC Fiddler js was configured for inclusion UI events are transmitted every 30 seconds or on unloading of the page You m
15. dance In most cases Tealeaf recommends saving captured sessions using Fiddler s SAZ format and submitting to Tealeaf for review O Copyright IBM Corp 1999 2014 1 Installing and configuring the Fiddler plug in Installing or upgrading To install or upgrade the Fiddler plug in 1 Extract the zip file that contains the plug in FiddlerCSC d11 2 Copy the d11 to the Scripts directory inside the Fiddler installation directory Typically this directory is the following C Program Files Fiddler2 Scripts 3 Launch Fiddler TeaLeaf CSC should appear on the menu bar s Fiddler HTTP Debugging Proxy File Edit Rules Tools view Help TeaLeaf CSC Comment Reissue X Remove hb w All Configure Fiddler To configure Fiddler 1 Click the status bar Verify that the capture mode is set to Web Browsers 4 Lue Capturing le 3 Web Browsers ml 2 In the menu select File Capture Traffic Fiddler Debugging File Edit Rules Tools View w Capture Traffic Load Archive Save k Properties Exit 3 In the menu select Rules gt Hide HTTPS Connects if it is not already selected 2 IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual HTTP Debugging Proxy Rules Tools View Help Tea Hide Image Requests w Hide HTTPS CONNECTs Automatic Breakpoints Customize Rules Require Proxy Authentication Apply GZIP Encoding Remove All Encodings Hide 3045 4 In the menu
16. eaf cxView User Manual IBM Tealeaf CX Mobile IBM Tealeaf CX Mobile Android Logging Framework Guide IBM Tealeaf Android Logging Framework Release Notes IBM Tealeaf CX Mobile Administration Manual IBM Tealeaf CX Mobile User Manual IBM Tealeaf CX Mobile iOS Logging Framework Guide IBM Tealeaf iOS Logging Framework Release Notes IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 17
17. ect the following options 4 IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Fiddler Options Fiddler can debug traffic from any application that accepts a HTTP Proxy All WinINET traffic is routed through Fiddler when File gt Capture Traffic is checked Learn more WinINET Connections Fiddler listens on port 888 IV Act as system proxy on startup Copy Browser Proxy Configuration URL Monitor all connections v DefaultLAN Allow remote computers to connect v Tealeaf Microsoft VPN Client IV Reuse client connections I Reuse connections to servers IE should bypass Fiddler For URLs that start with IV Chain to upstream gateway proxy Show Gateway Info 8 Click OK Configure Client Side Capture In the TeaLeaf CSC menu select Options m 1 FiddlerCSC Options Fer PI I lt meta http equiv X UA Compatible content E edge chrome 1 up c NsrcFiddlersjsNT eaLeafCSC_Fiddler s Steps Setting Description Default location for TLA files Enter the directory location for tla files Note Verify that this directory exists Otherwise tla files cannot be saved Chapter 1 Using Client Side Capture for Fiddler 5 6 Insert tealeaf js after this string If Inject Tealeaf js is enabled you can specify the string in the response after which to insert the Tealeaf js You may enter a regular expression to specify this loc
18. ice to use Fiddler proxy 1 For your Mac system you can configure the system level HTTP S proxy to point to your Windows system on which Fiddler is running Specify the computer name or IP address and the port number For more information see http docs info apple com article html path Mac 10 5 en 8760 html 2 Verify that the proxy is configured correctly by using Safari to browse the web For your mobile device configure the HTTP proxy settings Select Settings gt WiFi gt lt WiFi Network IDHTTP Proxy gt Manual 4 Verify that your mobile application traffic can be captured by Fiddler by running your application on the sim or device O Copyright IBM Corp 1999 2014 15 Configuring the Tealeaf Target Page 1 Identify a server that is accessible to your application 2 Select one of the sample Tealeaf target files as appropriate Sample targets are available for aspx jsp and php application servers 3 Deploy the target page on the server Note its URL 4 Test the deployment by accessing the URL through your browser Scripting Fiddler to route existing customer application target to TeaLeafTarget php 1 In the Fiddler menu select Rules gt Customize Rules 2 It opens CustomRules js file Under function OnBeforeRequest oSession Session add the following code and save the file if oSession url www customersite com Target html oSession url www straussandplesser com store js tealeaf
19. ight have to wait for 30 seconds after you finish your browsing before you save the tla file using the Save all hits to TLA option in Fiddler Chapter 1 Using Client Side Capture for Fiddler 11 12 Fiddler and WebEx do not interact well together Try to start WebEx before starting Fiddler Verify that Fiddler is proxying browser traffic only verify that the capture mode in the status bar is set to Web Browsers This issue may appear with other desktop sharing remote meeting solutions See Configure Fiddler on page 2 Cleansing captured sessions If you are using Fiddler to capture sessions that contain references to domains other than the one being captured the generated TLA may cause problems during replay For example if the first hit of the session queries a different domain a false user agent string may be submitted On replay the user agent string may be used to determine the type of renderer to use to render the hit If the renderer is not available Replay Server fails to render the hit To avoid these potential issues with your sessions you can perform the following generalized steps Note The following steps require understanding of privacy and Windows pipelines in Tealeaf If you have questions contact Tealeaf Customer Support 1 In a development environment create a privacy rule that drops hits from domains that are not the one for which you are capturing Its configuration should look si
20. kie Injector Manual IBM Tealeaf CX Databases Guide IBM Tealeaf CX Event Manager Manual IBM Tealeaf CX Glossary IBM Tealeaf CX Installation Manual IBM Tealeaf CX PCA Manual IBM Tealeaf CX PCA Release Notes O Copyright IBM Corp 1999 2014 17 18 Table 2 Available documentation for IBM Tealeaf products continued IBM Tealeaf products Available documents IBM Tealeaf CX IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual IBM Tealeaf CX RealiTea Viewer User Manual IBM Tealeaf CX Release Notes IBM Tealeaf CX Release Upgrade Manual IBM Tealeaf CX Support Troubleshooting FAQ IBM Tealeaf CX Troubleshooting Guide IBM Tealeaf CX UI Capture j2 Guide IBM Tealeaf CX UI Capture j2 Release Notes IBM Tealeaf cxlmpact IBM Tealeaf cxlmpact Administration Manual IBM Tealeaf cxImpact User Manual IBM Tealeaf cxImpact Reporting Guide IBM Tealeaf cxConnect IBM Tealeaf cxConnect for Data Analysis Administration Manual IBM Tealeaf cxConnect for Voice of Customer Administration Manual IBM Tealeaf cxConnect for Web Analytics Administration Manual IBM Tealeaf cxOverstat IBM Tealeaf cxOverstat User Manual IBM Tealeaf cxReveal IBM Tealeaf cxReveal Administration Manual IBM Tealeaf cxReveal API Guide IBM Tealeaf cxReveal User Manual IBM Tealeaf cxVerify IBM Tealeaf cxVerify Administration Manual Tealeaf cx View IBM Teal
21. lient Side SAD RER 8 Usage notes m 211 Chapter 3 IBM Tealeaf documentation Cleansing captured sessions 12 andhelp 17 Configuring browsers to use Fiddler 13 i BEER a js most den Notices 19 c on GE Fire orto use er 413 Trademarks oe ux a oM ut aA Using Fiddler with secure sites 13 Privacy Policy Consider tt ns zo ou de d cg Wo References 13 O Copyright IBM Corp 1999 2014 iii iv IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Client Side Capture Manual Tealeaf provides Client Side Capture to enable the capture of web sessions to the local computer for situations in which the web application is not currently monitored by Tealeaf Using CSC you can capture your web experience and save it to a tla file on your local computer for immediate replay in RTV Client Side Capture is useful in the following situations among others Reviewing proof of concepts Replay rule development Monitoring the impact on replay of development changes to the web application General demonstration of replay capabilities Note Client Side Capture requires the download and installation of the appropriate plug in These plug ins are available to customers upon request For more information contact Tealeaf Customer Support Note Replay of sessions that are captured by Client Side Capture requires the installation of the IBM Tealeaf CX RealiTea Viewer stand
22. milar to the following Rule1 Enabled True ReqField HTTP HOST ReqOp CONTAINS ReqValue example com Not True Action DropHit See Privacy Session Agent in the IBM Tealeaf CX Configuration Manual 2 Use request data that contains such a reference as the test data for the Privacy Tester Utility where you can test if your rule works See Privacy Tester Utility in the IBM Tealeaf CX Configuration Manual 3 You might want to create a simple child pipeline consisting of the Privacy and Archive session agents through which you feed your session in the development environment 4 Use the Tealeaf Archive Reader utility to submit the TLA session into the appropriate pipeline See TeaLeaf Archive Reader Run Archived Sessions in the IBM Tealeaf CX Configuration Manual 5 The session is fed through the pipeline with a resulting TLA generated in the output directory that is specified by the configuration for the Archive session agent See Archive Session Agent in the IBM Tealeaf CX Configuration Manual The resulting TLA was purged of references to non primary domains IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Configuring browsers to use Fiddler Auto configure for most browsers Internet Explorer Google Chrome Apple Safari and Opera should automatically use Fiddler when Fiddler is configured to capture traffic Note For Opera you must start Fiddler before starting the browser Each browser lets yo
23. ose Web sites is at your own risk Copyright IBM Corp 1999 2014 19 20 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific en
24. ring may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering provide you as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes
25. s gt Fiddler Options The options window is displayed Click the General tab Select the Enable IPv6 if available option Click the Connections tab Select the Allow remote computers to connect option Click OK When IP addresses are detected in the above formats they are written into IPv4 format OA Performing Client Side Capture 8 Fiddler is now ready to inject the client side JavaScript and perform a session capture You can use any browser that supports Fiddler See Configuring browsers to use Fiddler on page 13 To perform a Client side capture 1 To begin capturing a session you should first clear the browser cache Note This option is needed only if you did not enabled clearing the browser cache for your browser through the CSC Options window See Configure Client Side Capture on page 5 Note These options may vary depending on the browser and the version in use In the IE menu select Tools gt Internet Options On the General tab click Delete under Browsing History On the Delete Browsing History tab select the following options and click Delete IBM Tealeaf CX RealiTea Viewer Client Side Capture Manual Delete Browsing History x IV Preserve Favorites website data Keep cookies and temporary Internet files that enable your Favorite websites to retain preferences and display faster IV Temporary Internet files Copies of webpages images and medi
26. u connect a proxy server Usually this setting is in the Options or Preferences menu You can either point directly at Fiddler http 127 0 0 1 8888 You can use proxy auto configuration which allows Fiddler to rewrite the configuration script when it is attached and detached As a result you should not need to manually enable or disable the proxy in your client based on Fiddler usage After configuring proxy auto configure restart the browser and the new setting is detected Configuring Firefox to use Fiddler Note These steps may vary depending on your version of the browser 1 To configure Firefox to point at Fiddler you must acquire the correct auto configuration URL from Fiddler Select Tools gt Fiddler Options gt Connections Click the Copy Browser Proxy Configuration URL link Select the following in the Firefox menu Tools gt Options gt Advanced Click the Network tab Click Settings Select Automatic proxy configuration URL Paste the link in the text box Click OK twice ON O0 Sr e Using Fiddler with secure sites When using Fiddler with a secure site the browser displays a certificate warning For more information about how to configure Fiddler to manage HTTPS connections see http www fiddler2 com Fiddler help httpsdecryption asp References For more documentation on Fiddler see http www fiddler2 com Fiddler help Chapter 1 Using Client Side Capture for Fiddler 13
27. vironment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions I
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