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1. Solution ID TAUSO0626699EN Solution Usage 1 Description Image not centered after replacing the complete CCD exposure assembly Solution CAUSE The CCD Main Regist adjustment needs to be performed SOLUTION To change the CCD Main Regist adjustment perform the following 1 Access the Service mode press Utility Stop 0 0 Stop 0 and 1 2 Service s Choice Mode is displayed Use the down arrow to display 2 Adjust Press YES Use the down arrow to display CCD Main Regist A3 Press YES Place an original on the platen and press START to make a sample to be used for comparison To make an adjustment press YES Use the up and down arrows to adjust the registration range 40 to 60 OMNOAOARW Solution ID TAUS0626747EN Solution Usage 1 Description Part number for TS1 Solution TS1 p n 11YA 5410 Solution ID TAUS0627334EN Solution Usage 1 Description DF216 No feed from the DF216 Solution CAUSE The lower feed roller split roller tension spring is dislodged or damaged The main feed roller upper and the lower roller split are not making contact SOLUTION Repair or replace the Tension Spring p n 11YE40210 Solution ID TAUS0628461EN Solution Usage 1 Description FK116 part number for TS1 and holder assembly Solution TS1 and holder assembly p n 11YA 5410 Note Please add to you parts catalog on page 14 and 15 as item 24 Copyright 2007 Konica Minolta Business Solutions U
2. Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 12 7415 Solution ID TAUS0613039EN Solution Usage 7 Description Product Configurator 7415 Solution 7415 Product Configurator Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0613028EN Solution Usage 6 Description How to disable the sleep function Solution To disable the sleep function perform the following 1 Enter the User Mode by pressing the Exposure Control Lighter Solution ID TAUS0613383EN Solution Usage 6 Description OA displayed after installing the document feeder Solution PROBABLE CAUSES 1 The document feeder is not closed securely which does not actuate the ADF set switch Ensure that the contacting surfaces of the document feed scanner are aligned properly to allow full closure of the document feeder Adjust as necessary to allow proper alignment 2 The ADF set switch has failed Replace the ADF set switch Solution ID TAUS0615218EN Solution Usage 6 Description How to improve the first copy out time FCOT on a 7415 without the fax option Solution CAUSE A firmware upgrade is available to improve FCOT Times will range from about 11seconds to 14 seconds d
3. KONICA MINOLTA SSD SUPPORT SOLUTIONS 7415 ALL ACTIVE SOLUTIONS September 2007 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
4. Previous to initialization keep a record of the count in the service log for future reference Solution ID TAUS0613441EN Solution Usage 5 Description Blank copies Solution CAUSE The shutter on the print head assembly is not opening due to broken actuating lever SOLUTION Repair or replace the actuating lever p n 11YA44060 Solution ID TAUS0614369EN Solution Usage 79 Description FK116 blank LCD display no power or machine not coming to a ready state after installing the FK116 If the fax kit is removed 7415 will operate properly Solution CAUSE Failed FK116 SOLUTION Reseat the connectors on PWB I for the fax control board and the operation panel If problem persists reinitialize by performing the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 2 Press the up arrow Delete until 8 CLEAR DATA is displayed 3 Press Yes 4 Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared 5 Press Yes 6 Press No until unit is in standby 7 If 7415 is still inoperable with the FK116 replace the fax control board To obtain the fax control board the fax kit PCUA 950703 must be ordered since the fax control board does not have a part number Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a reco
5. algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica driver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufactu
6. and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode IMPORTANT All programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta
7. at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEW Solution ID TAUS0652388EN Solution Usage 0 Description Flash ROM LOST message on a non fax unit Solution CAUSE A firmware upgrade is available to improve FCOT Times will range from about 11seconds to 14 seconds depending on job features selected SOLUTION Order the Service ROMS EPROM p n 11YA 9511 FOC for non fax units The EPROM is located at U5 on PWB I This EPROM will not affect FCOT on fax installed 7415s Solution ID TAUS0655948EN Solution Usage 0 Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Explaining pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 32 7415 different
8. html Solution ID TAUS0615404EN Solution Usage 51 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 Description FK116 operation panel keys will not work after installing the fax kit Solution CAUSE Failed FK116 SOLUTION Reseat the wiring harness from JP3 on the fax CB to JP12 on the PWB I and JP2 on the fax CB to JP19 on the PWB A If the problem remains then replace the fax control board To obtain the fax control board the fax kit PCUA 950703 must be ordered since the fax control board does not have a part number Solution ID TAUS0613281EN Solution Usage 49 Description H2 is displayed Solution CAUSE Machine is set for Metric paper size SOLUTION To program the machine for English paper size perform the following 1 Enter the Tech Rep Mode by pressing Clear Stop Exposure Control Lighter 2 Press the 1 key up arrow until c is displayed 3 Press Start 4 Press the 1 key up arrow until c1 is displayed 5 Press Start 6 Press the 1 key up arrow until 1 is displayed 7 Press Start 8 Press Clear stop two 2 times to return to the copy mode Solution ID TAUS0610474EN Solution Usage 33 Description Light copies on one side of the image when printing from the platen glass or ADF Solution CAUSE Dirty or failed print head SOLUTION It is possible to carefully access the lens and mirrors of the print head to clean Use a dry soft lens cloth for the c
9. of one long one for instance to indicate calls to the different number Distinctive ring switches can set to detect the ring patterns and route calls accordingly These switches can be obtained through local phone companies or computer electronic supply stores Konica does not sell distinctive ring switches Solution ID TAUS0614646EN Solution Usage 4 Description How to set the 7415 to print the TCR transmission confirmation report automatically Solution To enable the TCR to print automatically perform the following Press UTILITY button 7 times until REPORTING is displayed Press 3 from keypad Press Left Arrow to toggle to ON Press YES to confirm the change Press PANEL RESET button to restore standby mode Ol Nos Solution ID TAUS0614688EN Solution Usage 4 Description Key counter information Solution Key counter devices cannot be connected to the 7415 Solution ID TAUS0614704EN Solution Usage 4 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 16 7415 Description Will not print faxes received into memory from all locations Solution CAUSE Memory Rx for secure faxes is enabled SOLUTION To disable Memory Rx for secure faxes perform the following Press UTILITY five times The display read RX OPERATION Press 1 from keypad Press RIGHT ARROW to toggle to OFF Press YES to confirm the change Press PANEL RESET to return to standby mode Oi GOIN Es Sol
10. print head unit SOLUTION Remove PJ5 on the master board PWB A and inspect for damage Access the print head and check the wiring harness for pinched wires Reseat the connectors on the print head If problem persists replace the print head p n 11YA 9050 Solution ID TAUS0615978EN Solution Usage 2 Description Original jamming half way when feeding from the document feeder Solution CAUSE Pinched wire in wiring harness SOLUTION Remove the covers on the document feeder and access the wiring harness to the document feeder control board Remove the tie wraps form the harness and ensure no damage exists Solution ID TAUS0616296EN Solution Usage 2 Description DF216 oL displayed when using the document feeder Solution CAUSE The magnetic switch is not activated properly SOLUTION Ensure that the document feeder is seated on the platen properly If not the magnetic switch will not activate Ensure that the connection to the magnetic switch is installed correctly If problem persists replace the magnetic switch p n 11YA86010 Solution ID TAUS0616535EN Solution Usage 2 Description Paper jamming from main body cassette Solution CAUSE The torsion spring p n 11YA40150 is riding on the movable holder plate p n 11YA40170 which is obstructing the paper path SOLUTION Remove the spring from the plate Solution ID TAUS0616759EN Solution Usage 2 Description C13F0 when making a copy Solution CAUSE SOS Detect
11. server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0657538EN Solution Usage Description FK 116 the copier is stuck in the fax RX mode Copier memory is at 95 and the panel keeps cycling from RX to normal copier mode Solution CAUSE The copier System RAM has locked up with an internal error SOLUTION The SRAM System RAM needs to be reset To initialize the 7415 with the fax option perform the following With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 Press
12. the IP412 and FK116 SOLUTION Order and install the Option Attachment Kit PCUA 950622 Only one kit is needed per machine Solution ID TAUS0614557EN Solution Usage 5 Description How to perform a one time Transmit Report or Receive Report using the Confirm Utility Solution To view print the results of a Transmit or Receive fax perform the following Press the Confirm key The message displays TX RX RESULT OK YES Press the Yes key Press the up or down arrow to view your selected Transmitted or Received fax results To print the selected Report press the START key Press the Panel Reset key to return to standby display Orbe GON Solution ID TAUS0614669EN Solution Usage 5 Description How to set the 7415 initial mode to fax Solution To set the 7415 to default to fax mode perform the following 1 Press UTILITY 2 Press STOP 3 Press 0 twice from the keypad 4 Press STOP 5 Press 0 and then 1 from the keypad The display should read SERVICE MODE 1 SERVICE S CHOICE 6 Press DOWN ARROW until second line in LCD reads 5 SOFT SWITCH 7 Press YES to display SELECT amp PUSH on the second line of LCD 8 Press YES until softswitch 57 is selected 9 Change the fourth bit from the left to a 0 zero 10 Press PANEL RESET Solution ID TAUS0614882EN Solution Usage 5 Description PAPER SIZE ERROR when printing envelopes Solution Envelopes are not a paper specification for the 7415 The 7415
13. the standby mode NoNe ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 25 7415 Solution ID TAUS0614571EN Solution Usage 1 Description What is the PM cycle on a 7415 Solution The recommended PM cycle on the 7415 is 50K Solution ID TAUS0614572EN Solution Usage 1 Description What items are replaced at the 50K PM Solution The Fusing Unit p n 11YA 5300 and Image Transfer Roller p n 11YA40030 are replaced at the 50K PM cycle Solution ID TAUS0614974EN Solution Usage 1 Description How many pages can be sorted into the Paper Exit Tray Solution The Paper Exit Tray will hold up to 250 sheets of paper Solution ID TAUS0615213EN Solution Usage 1 Description C0049 at power up Solution CAUSE Print head cooling fan M5 abnormality SOLUTION Access connector 13 on the master board PWB A Reseat the connector and verify that the pins are making proper contact Check for pinched or damaged wiring on the wiring harness Verify operation of M5 at power up Solution ID TAUS0620267EN Solution Usage 1 Description How to reset Mailbox RX Confidential Receive without losing faxes in memory Solution Unless the passwords are known it is not possible to reset the Mailbox RX settings Fax initialization must occur by performing the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 Press the up arrow Delete until 8 CLEAR DATA i
14. the up arrow Delete until 8 CLEAR DATA is displayed Press Yes Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared Press Yes Press No until unit is in standby Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the service log for future reference DNAN Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700266EN Solution Usage Description FK116 Talking message locked up Solution CAUSE NCU board modem is corrupted SOLUTION To clear powerOFF machine unplugpower and the phone line Locate CN3 on the fax board CN3 is the fax memory backup battery Disconnecting for 10 to 15 minutes mayreset the modem If not replace the NCU board p n 11YU 9020 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 34 7415 Solution ID TAUS0700412EN Solution Usage Description When feeding paper the control panel display
15. Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUSO655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0655991EN Solution Usage Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page D
16. CAUSE Failed paper feed gear due to overfilling of the paper cassette SOLUTION Ensure that the paper cassette is not overfilled 250 sheets maximum which will add excessive force to the drive Replace the paper feed gear p n 11YA77010 as needed Solution ID TAUS0613860EN Solution Usage 18 Description Scanning requirements for the 7415 Solution In order to scan documents using the 7415 the FK116 PCUA 950703 must be installed and the TWAIN driver PCUA 950649 must be loaded on the workstation Connection is made using the serial port of the FK116 RS232C with 9 pin D SUB male on machine end Note Network scanning is not available Solution ID TAUS0615408EN Solution Usage 18 Description How to update the firmware on a 7415 fax and printer option installed via the parallel port Solution To upgrade the fax kit firmware via the parallel port perform the following 1 Obtain the fax firmware upgrade files a Access KBT s Home Page http www konicabt com b In the left hand menu click on SECURED c Enter a User ID and Password and click Login d Click on TECHNICAL Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 e Click on Download EPROMS f Click on EPROMS For Plain Paper Fax g Click on List Files h Select the desired version of 7415 firmware and download to folder i When the file is extracted note where the file is created 2 Connect an IEEE 1284 comp
17. Description FK116 How to set the PBX mode Note A PBX mode allows automatic insertion of an access code i e 9 into all registered Autodial numbers when dialing out from a PBX Solution The FK116 does not have a PBX mode The access code i e 9 will have to be added to each of the individual phone numbers Solution ID TAUS0621581EN Solution Usage 1 Description When making copies from the platen the copies are enlarged Solution CAUSE The Zoom ratio adjustment needs to be done SOLUTION To adjust the Zoom Ratio perform the following 1 Enter the Tech Rep Mode by pressing Clear Stop Exposure Control Lighter 2 Entering the adjust mode by pressing 1 three times Start and then press the 1 repeatedly until the specific function is displayed 3 Produce a Test pattern Note A test pattern is used when making the following adjustments CD registration adjustment for the paper tray FD registration adjustment for the paper tray Registration adjustment is the scanner via the document feeder Zoom ratio adjustment scanner from platen setting range 45 to 55 To produce a test pattern perform the following 1 Place the test pattern that was produced on the platen glass and make a copy 2 Enter adjust function A1 3 Change the setting value using the 1 or 10 Key as necessary 1 step is equivalent to 0 4 Solution ID TAUS0622221EN Solution Usage 1 Description How to adjust the frame erasure Solution The frame er
18. PECIAL NOTE Solution provided by Sonny Duong KBT Orange County Solution ID TAUS0627059EN Solution Usage 2 Description FK116 PC error light is ON and the machine is unable to receive faxes Solution CAUSE CED protocol was corrupted due to phone line noise or surge SOLUTION Access the service mode and clear DRAM Note Advise End User to get a phone power surge protector Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 Solution ID TAUS0656768EN Solution Usage 22 Description What Konica Minolta print drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners and the attached PDFs For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 Ifa previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site
19. S A Inc September 2007 28 7415 Solution ID TAUS0639105EN Solution Usage 1 Description What port number must be used to allow network printing to an AS 400 Solution Port 9100 must be set If that configuration does not work configure LPR printing using either L1 L2 or L3 as the queue name Solution ID TAUS0612905EN Solution Usage 0 Description How to set date and time Solution To set date and time perform the following 1 Press Utility Press the up arrow Delete until Initial User Data is displayed Press Yes Date amp Time will display Press Yes Set the time and date using the 10 key pad Press Yes to confirm Press No to return to standby ONDA ARWN Solution ID TAUS0614929EN Solution Usage 0 Description User s Manual 7415 Solution 7415 User s Manual Mainbody Only or 7415 User s Manual All Options Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0616358EN Solution Usage 0 Description Is a print driver available for Windows 2000 Solution The latest print driver is available on the Konica FTP site Refer to the FTP_ user site txt file on the FTP site for detailed information concerning site contents Internal Link for Faxing Prin
20. THIS DOCUMENT Copyright 2007 Konica Minolta Business Solutions U S A Inc 7415 Solution ID TAUS0612903EN Solution Usage 58 Description How to initialize the 7415 Solution To initialize the 7415 without the fax option installed perform the following Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the service log for future reference See Service Manual page D32 for procedure 1 Enter the Tech Rep Mode by pressing Clear Stop Exposure Control Lighter Press the 1 key up arrow until c is displayed Press Start Press the 1 key up arrow until c6 is displayed Press Start Using the 10 key down arrow and 1 key up arrow select data of 8 User s Tech Rep Choice Press Start to confirm Turn 7415 OFF ON to complete clearing of data ONOAR WN To initialize the 7415 with the fax option perform the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 2 Press the up arrow Delete until 8 CLEAR DATA is displayed 3 Press Yes 4 Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared 5 Press Yes 6 Press No until unit is in standby Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available
21. Use the file copy command C copy b XXXX bin Ipt1 During the download process there will be no DOS indication of the download progress The display on the 7415 will provide progress information 6 Once the download completes the 7415 will automatically restart 7 Verify the firmware version by entering the Service Mode Version will display briefly in upper right corner of LCD TO OoOaQ0 09 Solution ID TAUS0613652EN Solution Usage 10 Description Machine displays A4 on LCD Screen Solution CAUSE Marketing Area in Service Mode is not set to U S A SOLUTION To Access the Marketing Area in the Service Mode perform the following 1 With power ON enter the Service Mode by pressing Utility Stop 0 0 Stop 0 and then 1 Service Mode Screen appears in the display Service Choice 1 press Yes to select Marketing Area appears on the screen Press the up arrow Delete or the down arrow Space until U S A is displayed on the screen Press Yes Press No until unit is at standby AARON Solution ID TAUS0614359EN Solution Usage 10 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 10 7415 Light copies when printing from the ADF in AES mode Solution As a temporary measure set the 7415 to manual exposure mode To adjust the exposure mode for a unit without the fax kit perform the following a Enter the User Mode by pressing the Exposure Control Lighter Trademark ownershi
22. and bypass the interlock on the fixing unit If the noise is not heard replace the imaging cartridge PCUA 950704 Solution ID TAUS0616009EN Solution Usage 11 Description FK 116 C0022 when receiving faxes Solution CAUSE Earlier version of fax firmware is installed Proper communication is not taking place SOLUTION Upgrade fax kit firmware to version 1 70 To upgrade the fax kit firmware via the parallel port perform the following 1 Obtain the fax firmware upgrade files Access KBT s Home Page http www konicabt com In the left hand menu click on SECURED Enter a User ID and Password and click Login Click on TECHNICAL Click on Download EPROMS Click on EPROMS For Plain Paper Fax Click on List Files Select the desired version of 7415 firmware and download to folder When the file is extracted note where the file is created 2 Connect an IEEE 1284 compliant cable between the PC and the parallel port 3 Connect the parallel ribbon cable to the fax control board a Access the ribbon cable on the printer control board at JP3 b Disconnect from JP3 and attach the cable to JP1 on the fax control board Ensure that the red wire is connected to pin 1 of JP3 4 Set the 7415 to firmware upgrade mode by pressing the START and STOP keys at the same time while powering the 7415 ON 5 Down load the data by using the DOS prompt a Ensure you are in the directory that the firmware file was downloaded to b
23. asure is not adjustable 5mm specification Only zoom and registration for both platen and ADF in the scan and feed directions can be adjusted Solution ID TAUS0622985EN Solution Usage 1 Description Erratic operation of the scanning unit Unit goes into self adjustment mode and occasionally a blank copy will be produced Solution CAUSE Loss of communication between the scanner unit and PWB I SOLUTION Remove PWB I and inspect the connection point for damage or contamination Verify proper operation If problem persists replace PWB I p n 11YA 9010 Solution ID TAUS0623249EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 27 7415 FK116 How to enable the Protocol Report Solution To enable the Protocol Report perform the following 1 Access the Service mode by pressing Utility Stop 0 0 Stop 0 and 1 2 Service mode will be displayed Press the down arrow until number 15 Protocol Report is displayed and then press Yes 3 Use the left and right arrows to toggle this setting to ON 4 The T30 Communication report will print when an error occurs Solution ID TAUS0624254EN Solution Usage 1 Description No Loop Detect Current is displayed Unable to transmit or receive faxes Solution CAUSE Failed fax main control board SOLUTION Replace the fax main control board Note The fax main control board must be replaced as the Fax Kit PCUA 950703
24. at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657724EN Solution Usage 1 Description How to access the Konica Minolta FTP site Solution The Konica Minolta FTP site is no longer accessible The content of this site has been transferred to the Drivers System Code Firmware EPROMs selection on each individual s SSD Home page Enter a Product Group and a Product and select Go to get a complete list of Drivers System Code Firmware EPROMs Utilities and Support Documentation In addition there arelinks to download Firmware EPROMs Utilities and Support Documentation for related accessories Solution ID TAUS0700453EN Solution Usage 78 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution C 250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done
25. crobat readstep2 html Trademark ownership information Solution ID TAUS0621029EN Solution Usage 0 Description MSDS Material Safety Data Sheets Information 7415 Solution Drum MSDS Toner MSDS Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621319EN Solution Usage 0 Description Bluetooth wireless printing available Solution Konica Minolta recommends ANYCOM Bluetooth Products Bluetooth wireless printing users have the ability to print high quality images from laptops tablets PDAs or desktop PCs without the need for line of sight from up to 30 100 feet away A Bluetooth PC Card URL http techweb konicabt com tpm media AnyCom_PC_Card pdf or USB adapter URL http techweb konicabt com tpm media AnyCom_USB_adapt pdf is installed as the transmitting device on the laptop tablet PDA or desktop PC and a Printer Module URL http techweb konicabt com tpm media AnyCom_Printer_adapt pdf receiver is installed on the parallel port of the print device Using standard printer drivers print jobs may be sent directly to the printer from these devices Bluetooth is the ideal solution for mobile professionals or the business traveler allowing them to print to virtually any
26. cts acrobat readstep2 html Trademark ownership information Solution ID TAUS0640927EN Solution Usage 0 Description Part number for harness of IP 412 Solution See KOM050099 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641233EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0646841EN Solution Usage 0 Description Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http Awww metrics com Support URL http www metrics com Support or contact trained Support Engineers by telephone
27. disk Solution PROBABLE CAUSES 1 Microsoft Power Point 97 2000 or Power Point 97 Viewer is not loaded on the PC Install Microsoft Power Point 97 2000 or Power Point 97 Viewer The Power Point 97 Viewer is available for download at no charge from http office microsoft com 2000 downloaddetails Ppview97 htm 2 A suitable MPEG4 video CODEC is not installed on the PC Image data compression system MPEG4 is used for the video clips in the CBT in order to decrease the data amount and to increase the resolution performance Windows Media Player or similar program must be installed on the PC to see the video clips The Windows Media Player can be downloaded at no charge from http Awww microsoft com windows windowsmedia en default asp Select the download titled Windows Media Tools and Services Select Windows Media Encoder 7 and download Note See the readme txt file on the 7415 technical Training CBT for more details Trademark ownership information Solution ID TAUS0613540EN Solution Usage 1 Description OOBO error code when transmitting Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 24 7415 CAUSE The 7415 is on a digital line which is incompatible with the fax capabilities of the unit SOLUTION Install the 7415 on an analog phone line Solution ID TAUS0613759EN Solution Usage 1 Description How to install an external copy monitor on the 7415 Solution It is not within t
28. earing of data ONDARON To initialize the 7415 with the fax option perform the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 2 Press the up arrow Delete until 8 CLEAR DATA is displayed 3 Press Yes 4 Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared 5 Press Yes Press No until unit is in standby Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the service log for future reference D Solution ID TAUS0618675EN Solution Usage 6 Description The message Replace Toner is displayed intermittently on machines that are low volume Solution CAUSE The toner is coagulating to one side of the Print Cartridge or needs replacement SOLUTION To confirm whether the Print cartridge needs replacement perform the following 1 Remove the Print Cartridge then shake it side to side several time 2 Return Print Cartridge back into machine 3 If the message does not return replacement is not necessary at this time 4 If the message remains replace the Print Cartridge Item 950704 Note Print Cartridge suggested yield is 7000 at 4 coverage text size and images will low the yield to 4 5000 Note Verify the machines firmware is the latest level version 1 4 or higher S
29. epending on job features selected SOLUTION Order the EPROM p n 11YA 9511 FOC for non fax units The EPROM is located at U5 on PWB I This EPROM will not affect FCOT on fax installed 7415 s Solution ID TAUS0617981EN Solution Usage 6 Description Machine starts copying without any buttons being pressed and will continue until paper tray empties out Solution PROBABLE CAUSES 1 Loose connector on the PWB I board Reseat all connectors on PWB I 2 Failed PWB A board Replace PWB A p n 11YA 9020 3 Failed EPROM Install anew EPROM p n11YA 9511 Solution ID TAUS0609615EN Solution Usage 5 Description ADF does not feed Pick up roller does not drop and conveyance rollers do not turn Solution CAUSE The tension spring for the lower feed roller assembly is stretched out This does not allow contact with the upper feed roller so no drive is imparted SOLUTION Replace the tension spring p n 11YE40210 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 13 7415 Solution ID TAUS0613656EN Solution Usage 5 Description How to enable APS Solution The 7415 does not have an APS selection The user must select the desired paper tray and magnification manually Solution ID TAUS0613975EN Solution Usage 5 Description Unable to install the IP412 or FK116 Cannot attach the IP412 or FK116 to the main body Solution CAUSE An Option Attachment Kit must be ordered to allow installation of
30. er spikes which will reset the memory settings Reseat the EEPROM U21 on PWB I and ensure that the pins are not bent If problem persists replace PWB I p n 11YA 9010 Solution ID TAUS0619399EN Solution Usage 12 Description SEPARATOR JAM J2 message at power up Solution CAUSE The return spring on the actuator for the paper take up sensor PS1 has become dislodged SOLUTION Reinstall the torsion spring p n 11YA27100 on the actuator Replace the spring if it is broken or misshapen Solution ID TAUS0613112EN Solution Usage 11 Description How to obtain a meter reading total count Solution A hard count meter is not present on the 7415 To obtain a software total count on a 7415 without the fax unit perform the following 1 Press and hold Clear Stop pink button for three seconds 2 Total count ct will display 3 Three sets of two numbers will follow ct This will be the total count For example ct 01 23 45 will indicate a total count of 12 345 copies Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 To obtain a total count on a 7415 with a fax unit perform the following 1 Press Confirm 2 Press the up arrow until Machine Count is displayed 3 Press Yes The Total count will display Solution ID TAUS0615191EN Solution Usage 11 Description Loud grating noise when making copies Solution CAUSE Failed imaging cartridge SOLUTION Remove the imaging cartridge
31. gured for legal sized paper SOLUTION To change the paper size designation for the cassette to legal performing the following 1 Enter the User Mode by pressing the Copy Density Lighter key Solution ID TAUS0613618EN Solution Usage 26 Description How to disable Power Save Mode Solution To disable the Power Save Mode without the fax option installed perform the following 1 Enter the User Mode by pressing the Exposure Control Lighter so that the is next to Enable 6 Press Yes to confirm Machine Setting will display 7 Press Yes 8 Press the down arrow 2 Power Save Mode will display Press Yes 9 Press the right arrow so that is next to Off Press Yes to confirm 10 Press Panel Reset to exit Utility function Solution ID TAUS0613547EN Solution Usage 23 Description C14A3 error code during initialization warm up Solution PROBABLE CAUSES 1 Failed PWB I Inspect the connections for the exposure lamp and interface board and ensure that proper contact takes place Remove PWB I from the main body and inspect the connection for pin damage If problem persists replace PWB I p n 11YA 9010 2 Failed CCD Ensure that the connections from the CCD to PWB I are making proper contact Reseat the connections as necessary If problem persists replace the CCD p n 11YA 6010 Solution ID TAUS0615816EN Solution Usage 19 Description Loud popping noise when feeding paper out of the upper cassette Solution
32. he CONFIRM key 2 Using the up down arrow keys scroll to MACHINE COUNTER and press YES 3 Using the up down arrow keys scroll to the desired counter PRINT SCAN PM TX PAGES RX PAGES or TOTAL PRINTS The meter count will be shown in the display 4 Press NO twice to return to normal operation Solution ID TAUS0613998EN Solution Usage 8 Description When receiving from a 7310 the job is received directly into memory The only way to remove it from memory is to reinitialize the 7415 Solution CAUSE ECM mode on the 7310 needs to be turned OFF SOLUTION To turn OFF Error Correction Mode perform the following 1 Power OFF the 7310 and remove the rear cover 2 Set the main unit SW1 1 ON and power the unit ON 3 Press MENU twice 4 ENTER 5 Using the keypad enter 21 6 Press ENTER 7 Press 02 8 Press START 9 Power OFF the 7310 and replace the rear cover 10 Power the 7310 ON Solution ID TAUS0619283EN Solution Usage 8 Description DF216 intermittent J8 codes The jam code can only be cleared by turning the machine OFF ON Opening and closing the ADF will not clear the jam indication Solution CAUSE Failed ADF registration sensor SOLUTION Access the ADF CB and monitor the signal at CN4 3 If it does change state replace the ADF CB p n 11YE 4610 If change does not occur or is intermittent check the wiring to the sensor for damage Replace the sensor 11YE85520 if there is not any damage to the wiring
33. he paper will allow it to feed the rest of the way Solution CAUSE Worn ADF conveyance belts are not allowing proper paper conveyance SOLUTION Install new conveyance belts p n 11YE78010 quantity 2 and perform ADF registration adjustments Solution ID TAUS0619956EN Solution Usage 3 Description When an original is placed in the ADF to make only one copy the machine will continue to make copies until the paper tray is empty The quantity display will stay at 0 Solution CAUSE Failed master board PWB A SOLUTION Access PWB A and reseat connectors PJ1 and PJ13 Verify proper operation If problem persists replace PWB A p n 11YA 9020 Solution ID TAUS0623564EN Solution Usage 3 Description Distorted or blurry copies Solution CAUSE Failed power supply is not providing the proper voltage to drive the scanning unit properly leading to poor image formation SOLUTION Access the power supply p n 11YA 9030 and verify output voltages If a voltage is lower than 5 of the rated value replace the power supply Solution ID TAUS0624048EN Solution Usage 3 Description Blank prints with the FK116 option installed when using the IP412 NIC or parallel port Copies and faxes are good Solution CAUSE The wire harness from the IP412 to CN13 light brown color on the main CB has become loose SOLUTION Reseat dislodged wiring Replace the main CB p n 11YA 9010 if CN13 is cracked SPECIAL NOTE Solution provided by M
34. he same copy keeps printing out Solution CAUSE The memory has become corrupted SOLUTION Re initialize the machine To initialize the 7415 without the fax option installed perform the following 1 Enter the Tech Rep Mode by pressing Clear Stop Exposure Control Lighter Press the 1 key up arrow until c is displayed Press Start Press the 1 key up arrow until c6 is displayed Press Start Using the 10 key down arrow and 1 key up arrow select data of 8 User s Tech Rep Choice Press Start to confirm Turn 7415 OFF ON to complete clearing of data SONDARWN To initialize the 7415 with the fax option perform the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 2 Press the up arrow Delete until 8 CLEAR DATA is displayed 3 Press Yes 4 Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared 5 Press Yes 6 Press No until unit is in standby Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the service log for future reference Solution ID TAUS0620204EN Solution Usage 5 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 15 7415 FK116 can not set the correct paper size for Tray 1 The selection for Tray 1 paper size
35. he specifications of the 7415 to allow an external copy monitor A suitable control signal is not available Solution ID TAUS0613905EN Solution Usage 1 Description Can the 7415 be programmed to stay in the fax mode Solution The 7415 will always default to copier mode Solution ID TAUS0613972EN Solution Usage 1 Description Is a KNAS required for a connected install of the 7415 Solution A KNAS is not required for a connected install of the 7415 Solution ID TAUS0614000EN Solution Usage 1 Description Code C0650 at power up and the optics do not move Solution CAUSE The scanner motor M6 has failed SOLUTION Reseat all connections on the PWB 1 board If the problem persists replace the scanner motor p n 11YE80010 Solution ID TAUS0614207EN Solution Usage 1 Description Part number for the 7415 Technical Training CBT Solution The part number for the 7415 Technical Training CBT is p n CBT 7415 Solution ID TAUS0614303EN Solution Usage 1 Description Legal received faxes are defaulting to the letter size tray Solution CAUSE The paper source for fax option was set to the letter size tray SOLUTION To set the paper source for fax option to AUTO perform the following 1 Press Utility Press 9 from keypad Press Right Arrow under Auto Photo mode The asterisk should be next to FAX in the display Press Yes Press Left Arrow until the asterisk is next to AUTO Press Yes Press No to return to
36. ifferent drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica Minoltadriver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different outp
37. installed Acrobat Reader can be downloaded for free from the Adobe Web site at Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 30 7415 http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623984EN Solution Usage 0 Description Microsoft Windows 2003 Server PCL printer driver support Solution Currently there is no Konica PCL driver available for Microsoft Windows 2003 Server printing via the 7415 IP412 Trademark ownership information Solution ID TAUS0626050EN Solution Usage 0 Description How to obtain the MAC physical address of the IP412NIC Solution To obtain the MAC physical address of the IP412NIC perform the following 1 From the Command Prompt ping the IP address of the IP412NIC i e type ping 10 5 1 10 and then press enter 2 Type arp a at the prompt and then press Enter 3 The Physical Address of the card will be listed with the Internet Address using the following convention 00 cO 02 xx xx xx Solution ID TAUSO626866EN Solution Usage 0 Description Jam 2 and multi sheet feeding SL1 solenoid has been replaced Solution CAUSE Failed PWB A BOARD SOLUTION Replace PWB A Master Board p n 11YA 9020 Solution ID TAUS0628969EN Solution Usage 0 Description FK116 can the FK116 operate on a DSL line Solution DSL Digital S
38. installed 7415 s Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 Solution ID TAUS0613035EN Solution Usage 13 Description Unable to sort collate using the 7415 Solution CAUSE In order to sort collate or use the 2 in 1 mode the SADF216 PCUA 950707 and either 16MB PCUA 950621 or 32 MB PCUA 950620 of memory must be installed SOLUTION Install the SADF216 PCUA 950707 and either 16MB PCUA 950621 or 32 MB PCUA 950620 as needed Solution ID TAUS0615684EN Solution Usage 13 Description Light washed out copies and prints Solution CAUSE Transfer roller is not making proper connection with high voltage contacts SOLUTION Remove the transfer roller from the 7415 Clean the high voltage contacts and ensure that proper contact is being made with the transfer roller when it is reinstalled Solution ID TAUS0618298EN Solution Usage 13 Description Intermittent double feeding out of the main body cassette Paper may also jam half way out of the fuser Solution CAUSE Paper feed solenoid SL1 is not actuating properly SOLUTION Access SL1 and ensure that the pawl is moving freely Repair as necessary If SL1 is not activating correctly after inspection replace SL1 p n 11YA82010 Solution ID TAUS0620599EN Solution Usage 13 Description Memory resets to factory default settings frequently Solution CAUSE Failed PWB I SOLUTION Ensure that the 7415 is not receiving pow
39. ion Failure error code due to failure of write unit SOLUTION Turn the power on the main body OFF ON If the code returns reseat the connector on the write unit and PJ5A on PWB A Also inspect the wiring harness between the two units for any damage If problem persists replace the write unit p n 11YA 9050 Solution ID TAUS0616899EN Solution Usage 2 Description PF120 jamming only from the optional paper tray Solution CAUSE The shutter plate is not attached to the imaging cartridge SOLUTION If the shutter plate is undamaged reinstall the plate If the plate is broken a new imaging cartridge PCUA 650704 must be installed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 22 7415 Solution ID TAUS0617331EN Solution Usage 2 Description C0520 at power up Solution CAUSE Failed thermistor TH1 SOLUTION Replace TH1 p n11YA85520 Solution ID TAUS0620194EN Solution Usage 2 Description What is the part number for the FK116 CB Solution To obtain the fax control board the fax kit PCUA 950703 must be ordered since the fax control board is not available as a spare part Solution ID TAUS0620435EN Solution Usage 2 Description FK116 how to perform a manual reception fax Solution To set up manual receive on the FK116 perform the following 1 Place an external telephone on the TEL jack of the FK116 This will ring when a call comes into that line 2 Enter the RX Operat
40. ion mode by pressing UTILITY five times Press YES Press the up arrow twice so that RX Mode displays Press YES Use the right arrow to move the to Manual Receive Press YES Press Panel Reset to enter standby mode When telephone rings lift the handset When the fax signal is heard press START to begin the reception and then hang up the telephone Document will then be received by the FK116 OANODOKRW Solution ID TAUS0620436EN Solution Usage 2 Description How to adjust the registration timing for the ADF Solution To adjust the registration for the ADF perform the following Enter Tech Rep Mode by pressing in order STOP Press the 1 key until A displays Press START Press the 1 key until A7 displays Press START Adjust the value by pressing the 1 or 10 key depending on the value desired Press START to confirm To exit mode press CLEAR STOP AOUN Solution ID TAUS0623032EN Solution Usage 2 Description FK116 the display on the operation panel is continuously scrolling or the same information is displayed on two lines of the operation panel display Solution CAUSE The harness that connects the operations panel to the PWB I is pinched or has failed SOLUTION Replace the wiring harness p n 11YA 9120 Solution ID TAUS0624552EN Solution Usage 2 Description The image is stretched from lead to trail in the 1 1 setting Solution Replace the PWB I board p n 11YA 9010 Copyrigh
41. is not available in the Utility mode Solution CAUSE Marketing Area in Service Mode is not set to U S A SOLUTION To Access the Marketing Area in the Service Mode perform the following 1 With power ON enter the Service Mode by pressing Utility Stop 0 0 Stop 0 and then 1 Service Mode Screen appears in the display Service Choice 1 press Yes to select Marketing Area appears on the screen Press the up arrow Delete or the down arrow Space until U S A is displayed on the screen Press Yes Press No until unit is at standby Oarhwn Solution ID TAUS0613030EN Solution Usage 4 Description How to perform manual duplexing Solution Manual duplexing is not within the specifications of the 7415 Solution ID TAUS0613921EN Solution Usage 4 Description Black band from front to rear about 3 4 from trail edge when copying from the platen glass Band does not occur using the document feeder Solution CAUSE Ribbon cable going to scanner bends up against the glass reflecting light causing the black band SOLUTION As a temporary solution install a a strip of adhesive with enough weight to keep the cable down Solution ID TAUS0614443EN Solution Usage 4 Description FK116 will the unit function on a distinctive ring line Solution This model does not have a built in distinctive ring switch Note Distinctive ring adds a second phone number to an existing line then varies the ring pattern two short rings instead
42. leaning If problem persists after cleaning replace the print head p n 11YA 9050 Solution ID TAUS0614854EN Solution Usage 27 Description FK116 display on the operation panel is continuously scrolling Solution CAUSE Failed FK116 SOLUTION Reseat the connectors on PWB I for the fax control board and the operation panel If problem persists reinitialize by performing the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 Press the up arrow Delete until 8 CLEAR DATA is displayed Press Yes Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared Press Yes Press No until unit is in standby If the 7415 is still inoperable with the FK116 replace the fax control board To obtain the fax control board the fax kit PCUA 950703 must be ordered since the fax control board does not have a part number NOAA WN Note When the unit is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the service log for future reference Solution ID TAUS0613403EN Solution Usage 26 Description When copying legal sized paper H2 is displayed and the image is missing the last three inches Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 CAUSE The paper cassette is not confi
43. led SOLUTION Place a single sheet of paper in the bypass only when it is desired to feed from that tray Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 18 7415 Solution ID TAUS0614696EN Solution Usage 3 Description No power Solution CAUSE There is no 24V DC output from the power supply at CN31 and CN32 SOLUTION Replace the power supply p n 11YA 9030 Solution ID TAUS0614941EN Solution Usage 3 Description No display after installing master CB PWB I Solution CAUSE IC chip was not included with the new PWB I SOLUTION Install new IC chip p n 11YA 9510 into the PWB I Solution ID TAUS0615924EN Solution Usage 3 Description Paper out indication at power up Paper is in the paper tray Solution CAUSE The paper detection actuator has been dislodged and is not flagging the photosensor SOLUTION Remove the covers above the paper cassette tray and reinstall the paper detection actuator in its proper position Solution ID TAUS0617761EN Solution Usage 3 Description Light white bands occurring in the lead to trail direction on all prints copies Solution CAUSE Failed PWB A SOLUTION Reseat CN1 and CN5 on PWB A These are the connectors which transfer image drive signals to the print head If problem persists after reseating these connectors replace PWB A p n 11YA 9020 Solution ID TAUS0617841EN Solution Usage 3 Description Front to rear light white bands 12
44. liant cable between the PC and the parallel port 3 Connect the parallel ribbon cable to the fax control board a Access the ribbon cable on the printer control board at JP3 b Disconnect from JP3 and attach the cable to JP1 on the fax control board Ensure that the red wire is connected to pin 1 of JP3 4 Set the 7415 to firmware upgrade mode by pressing the START and STOP keys at the same time while powering the 7415 ON 5 Down load the data by using the DOS prompt a Ensure you are in the directory that the firmware file was downloaded to b Use the file copy command C copy b XXXX bin Ipt1 During the download process there will be no DOS indication of the download progress The display on the 7415 will provide progress information 6 Once the download completes the 7415 will automatically restart 7 Verify the firmware version by entering the Service Mode Version will display briefly in upper right corner of LCD Solution ID TAUS0617198EN Solution Usage 18 Description Blank pages when receiving a fax Paper tray will empty out Solution CAUSE Corrupted received fax has scrambled memory SOLUTION To initialize the 7415 with the fax option perform the following 1 With power ON enter the Utility Mode by pressing Utility Stop 0 0 Stop 0 1 Press the up arrow Delete until 8 CLEAR DATA is displayed Press Yes Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data wi
45. ll be cleared Press Yes Press No until unit is in standby AARON Note When the SRAM is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the Service log and Activity Journal for future reference Solution ID TAUS0613654EN Solution Usage 17 Description How to adjust the exposure level darker or lighter for the auto exposure mode Solution To adjust the automatic exposure level perform the following 1 Enter the User Mode by pressing the Exposure Control Lighter Solution ID TAUS0613714EN Solution Usage 16 Description When copying from the bypass tray H2 is displayed and copy does not exit completely from the machine Solution CAUSE Incorrect paper size is designated for the bypass tray SOLUTION When the bypass tray is selected the designated paper size and type will appear in the display Use the 10 down arrow or 1 up arrow to select the desired size used in the bypass tray Solution ID TAUS0613372EN Solution Usage 14 Description First copy out is slow between single copy jobs Solution CAUSE A firmware upgrade is available to improve FCOT first copy out time Times will range from about 11seconds to 14 seconds depending on job features selected SOLUTION Order the EPROM p n 11YA 9511 FOC for non fax units The EPROM is located at U5 on PWB I This EPROM will not affect FCOT on fax
46. mm apart more apparent on the front side Solution CAUSE Binding gear in the main motor drive unit SOLUTION Disassemble the main motor drive unit Inspect clean and lubricate all gears in the drive system Reassemble the drive unit and verify proper operation Solution ID TAUS0618407EN Solution Usage 3 Description Is printing with Microsoft Windows XP supported Solution Printing via Windows XP is possible using the IP412 PCL print driver for Windows 2000 This driver is available on Konica s print driver download site www konicabt com Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 19 7415 Solution ID TAUS0618719EN Solution Usage 3 Description How to input the current copy count after replacing PWB I Solution CAUSE The current copy count can not be manually added after replacing PWB I SOLUTION In order to maintain the current copy count the EEPROM U21 must be taken from the previous PWB I and installed on the new PWB I Solution ID TAUS0618720EN Solution Usage 3 Description How to manually add current copy count after installing FK116 Solution CAUSE The current meter count can not be manually added after installing the FK116 SOLUTION With the installation of the FK116 the meter counts will start at zero Solution ID TAUS0619921EN Solution Usage 3 Description DF216 paper stopping at the conveyance belts Assisting t
47. ohamed Elghorr KBT Chicago Solution ID TAUS0624054EN Solution Usage 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 20 7415 Description Light washed out copies Solution CAUSE Dirt and dust build up on optics inside laser unit SOLUTION Clean the optics in the laser unit SPECIAL NOTE Solution provided by Russell Pederson Viking Office Supply Solution ID TAUS0613090EN Solution Usage 2 Description Fax memory information 7415 Solution The FK116 comes with standard fax memory of 3MB approximately 256 pages with the option of getting a 4MB PCUA 950619 upgrade The memory is additive for a total of 7MB approximately 596 pages The fax memory upgrade is proprietary and can not be acquired through an outside source It is not exchangeable with copier or printer memory of the 7415 Solution ID TAUS0613705EN Solution Usage 2 Description How to program the Auto Panel Reset time without the fax option installed Solution To program the Auto Panel Reset without the fax option installed perform the following 1 Enter the User Mode by pressing the Exposure Control Lighter Solution ID TAUS0613917EN Solution Usage 2 Description What operating systems are compatible with the 7415 IP412 print drivers Solution The 7415 IP412 drivers can only be installed on Windows based computers running Windows 9x or Windows NT 4 0 Using the optional network interface Item 950623
48. p information Solution ID TAUS0615648EN Solution Usage 10 Description Paper feeds constantly without pressing the start key Solution CAUSE Failed master board PWB A SOLUTION Reseat the connectors on PWB A and the operation panel If problem persists replace PWB A p n 11YA 9020 Solution ID TAUS0617264EN Solution Usage 10 Description J2 is displayed when making a copy and the paper only exits the fuser unit partially Solution CAUSE The torsion spring p n 11YA40150 is riding on the movable holder plate p n 11YA40170 which is obstructing the paper path SOLUTION Remove the spring from the plate Solution ID TAUS0613522EN Solution Usage 9 Description Can a coin op device be connected Solution There is no connection to install a coin op device on the machine Coin op devices are not supported Solution ID TAUS0613680EN Solution Usage 9 Description How to program the paper tray default copier mode without the fax option installed Solution To program the default paper tray without the fax option installed perform the following 1 Enter the User Mode by pressing the Exposure Control Lighter Solution ID TAUS0613768EN Solution Usage 9 Description How to program the paper tray default with the fax option installed Solution To program the default paper tray with the fax unit installed perform the following 1 Press Utility Machine Setting will display 2 Press Yes 3 Press the up ar
49. printer with a parallel port Bluetooth can also be a huge convenience for print for pay customers when time is of the essence Vendors providing print for pay services can equip a printer with the printer module and either loan the USB or PC Card adapter to the customer or allow them to purchase the adapters This eliminates the inconvenience of having to save to floppy disk or CD R the potential for viruses and associated cost when using rental PCs and the need to wait in line during peak periods to use these services It also eliminates formatting problems that can be encountered when using different versions of word processing and spreadsheet programs Notes 1 Bluetooth print devices use a standard Centronics interface Certain external print controllers utilize a DB25 interface A DB25 to Centronics adapter is required for Bluetooth printing on these devices and must be purchased from a third party supplier 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621633EN Solution Usage 0 Description Peripheral and Accessory Reference List Solution See Technical Operations Bulletin A2 D3 Peripheral and Accessory Reference List for details Note To view the PDF Acrobat Reader must be
50. rd of the count in the service log for future reference Solution ID TAUS0615392EN Solution Usage 5 Description Erratic operation of the scanning unit Unit goes into self adjustment mode and occasionally a blank copy will be produced Solution CAUSE Failed image control board PWB l Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 SOLUTION Disconnect the wiring harnesses from PWB I and remove entire board from unit Reset board and wiring harnesses and verify operation If problem persists replace PWB I p n 11YA 9010 Solution ID TAUS0617850EN Solution Usage 2 Description No power to the machine F1 on the power supply is open Solution CAUSE Failed power supply PU1 due to internal short on board SOLUTION Replace PU1 p n 11YA 1010 Solution ID TAUS0618451EN Solution Usage 15 Description The unit is locking up while copying and the output is scrambled Solution CAUSE The memory has become corrupted SOLUTION Re initalize the machine To initialize the 7415 without the fax option installed perform the following 1 Enter the Tech Rep Mode by pressing Clear Stop Exposure Control Lighter Press the 1 key up arrow until c is displayed Press Start Press the 1 key up arrow until c6 is displayed Press Start Using the 10 key down arrow and 1 key up arrow select data of 8 User s Tech Rep Choice Press Start to confirm Turn 7415 OFF ON to complete cl
51. recognizes only 5 5x8 5 8 5x11 and 8 5x14 size paper Solution ID TAUS0615401EN Solution Usage 5 Description FK116 can transmit but cannot receive faxes Solution CAUSE The phone line which the 7415 is on has distinctive ring enabled Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 14 7415 SOLUTION The FK116 may not be compatible with some distinctive ring signals Disable the distinctive ring feature on the phone line to allow proper operation Solution ID TAUS0615790EN Solution Usage 5 Description The error 0001when attempting to receive faxes Solution CAUSE The NCU board has failed SOLUTION Replace the NCU board p n 11YU 9020 Solution ID TAUS0616354EN Solution Usage 5 Description C0650 error code Solution CAUSE The error code is caused by a failed PWB I control board SOLUTION Replace the PWB I control board p n 11YA 9010 Solution ID TAUS0616451EN Solution Usage 5 Description FK116 how to PC Fax Solution To PC Fax a third party fax software such as WinFax Pro or LaserFax Class 1 can be used A null modem serial cable must be used to connect the FK116 to the PC An 1P412 is not needed to PC Fax since the serial port is being used along with the software In order to network fax one PC must be set up as the fax server and shared out on the network Trademark ownership information Solution ID TAUS0619337EN Solution Usage 5 Description T
52. rer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Trademark ownership information Solution ID TAUS0634060EN Solution Usage Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing
53. row to display Paper Source 4 Press Yes 5 Use the right or left arrow to choose the desired mode for the default tray 6 Press Yes 7 Select the desired tray or auto select if available 8 Press Yes 9 Accept additional features if desired by pressing Yes 10 Press Panel Reset when settings are complete Solution ID TAUS0613037EN Solution Usage 8 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 7415 The initial print cartridge produced less than 4000 prints when print cartridges are rated at 7000 prints at 6 coverage Solution CAUSE The start up print kit is designed to yield 3900 prints at 6 coverage SOLUTION Replacement print cartridges are rated at 7000 prints Solution ID TAUS0613605EN Solution Usage 8 Description How to access the service mode on a unit with the fax installed Solution To access the service mode with the fax option installed perform the following 1 Press the Utility button 2 Press STOP 0 0 STOP 0 1 3 Use the arrow keys to select desired function and press YES To access the service mode without the fax option installed perform the following 1 Press Clear Stop 2 Press Exposure Control Lighter Solution ID TAUS0613774EN Solution Usage 8 Description How to obtain a meter count with the fax option installed Solution To display a meter count with the fax option installed perform the following 1 Press t
54. s an H2 message Solution CAUSE Failed paper feed unit SOLUTION Replace the paper feed unit p n 4007 0321 02 Solution ID TAUS0701964EN Solution Usage Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field and select Search to access the solution complete with active links to attached documents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number and please identify the link Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at h
55. s displayed Press Yes Press the down arrow Space until SRAM CLEAR is displayed If DRAM is selected only memory file data will be cleared Press Yes Press No until unit is in standby AARON Note When the SRAM is initialized the counters on the machine are reset to zero Entry of the previous count is not available Previous to initialization keep a record of the count in the service log for future reference Solution ID TAUS0620431EN Solution Usage 1 Description After installing a new PWB I unit will not power up Only the green light on the START button will illuminate Solution CAUSE The firmware IC on the PWB I p n 11YA 901X is not installed SOLUTION When replacing PWB I transfer the firmware IC p n 11YA 9510 and the EEPROM at U21 Unit will not initialize without the firmware IC installed Note When an X is the last digit should be a number like 0 9 due to modifications Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 26 7415 Solution ID TAUS0621030EN Solution Usage 1 Description User s Guide FK116 Solution FK116 User s Guide Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621537EN Solution Usage 1
56. s the contact of the transfer roller by removing the power supply on the right hand side of the 7415 and then removing the shielding plate Reform the contact to the roller to ensure proper operation Solution ID TAUS0613029EN Solution Usage 3 Description How to adjust Power Save mode time with Sleep mode enabled Solution To adjust the sleep mode time perform the following steps 1 Enter the User Mode by pressing the Exposure Control Lighter Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 17 7415 Solution ID TAUS0613089EN Solution Usage 3 Description Copier memory information 7415 Solution The 7415 comes with standard copier memory of 8MB approximately 70 pages with the option of getting a 16MB PCUA 950621 or 32MB PCUA 950620 upgrade The added copier memory of 16MB increases the capacity by approximately 140 pages and the 32MB addition increases capacity by approximately 280 pages and electronic collating and two in one copying Note The memory upgrades are proprietary and can not be acquired from an outside source Solution ID TAUS0613091EN Solution Usage 3 Description Printer memory information 7415 Solution The IP412 comes with standard printer memory of 16MB with the option of getting a 16MB PCUA 950618 upgrade The memory is additive for a total of 32MB Note The printer memory upgrade is proprietary and can not be acquired through an outside source It is not e
57. splay TCR adjustment 13 C284x error code Bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701604EN Solution Usage 2 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2
58. t 2007 Konica Minolta Business Solutions U S A Inc September 2007 23 7415 Solution ID TAUS0624603EN Solution Usage 2 Description How to program the paper size for Tray 1 with the fax option installed Solution To program the paper size for Tray 1 with the fax unit installed perform the following 1 Press Utility Machine Setting will display 2 Press Yes 3 Press the up arrow to display Tray 1 Paper Size 4 Press Yes 5 Use the right or left arrow to choose the desired paper size 6 Press Yes 7 Press Panel Reset when settings are complete Solution ID TAUS0628363EN Solution Usage 2 Description FK116 how to display the total count with a fax option installed Solution To display the total count with a fax option installed perform the following Press Confirm Press the Up arrow twice Display reads Machine Counter Press the YES key Total Print 000XXX Check Fin Yes Or ON 6 Press No to return to the standby screen Solution ID TAUS0604649EN Solution Usage 1 Description FK116 marks on copies and on the drum Solution CAUSE Drum is worn and marks are caused by wearing of the paper and transfer roller SOLUTION Replace the drum the suggested yield 7000 at 4 coverage Note Dependent of the type of prints and originals with heavy text and images the yield would be less Solution ID TAUS0613322EN Solution Usage 1 Description Unable to use the 7415 Technical Training CBT
59. the IP412 supports the following Networks 100BaseT 10BaseT Ethernet Protocols IPX SPX NetWare LPD LPR TCP IP peer to peer TCP IP and NetBEUI Note The 7415 IP412 does not support printing from Macintosh Windows 2000 or Windows Me operating systems Trademark ownership information Solution ID TAUS0614077EN Solution Usage 2 Description CCD error occurring during initialization Solution CAUSE Loss of communication between the CCD and PWB I SOLUTION Remove PWB I and inspect the connection point for damage or contamination Verify proper operation If problem persists replace PWB I p n 11YA 9010 Solution ID TAUS0614433EN Solution Usage 2 Description How to reduce the receive speed for the 7415 Note Reducing the receive speed may help eliminate communication errors caused by poor phone line conditions Solution To reduce the receive speed of the 7415 perform the following 1 Enter Service Mode by pressing Utility Stop 0 0 Stop 0 1 2 Service Choice will display Press Yes 3 Press the down arrow until RX Speed is displayed Press Yes 4 Press the up or down arrow until the desired receive speed is reached Press Yes to confirm Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 21 7415 5 Press Panel Reset to return to the normal mode Solution ID TAUS0615478EN Solution Usage 2 Description C14F0 during initialization Solution CAUSE Failed
60. ting FTP site information RUN V text Wordpad exe v text CBC009 txt _ Internal Link for Faxing Printing FTP_ user site txt file information RUN V text Wordpad exe v text CBC010 txt Trademark ownership information Solution ID TAUS0621024EN Solution Usage 0 Description User s Guide 7415 Solution 7415 User s Guide Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621025EN Solution Usage 0 Description User s Guide IP412 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 29 7415 Solution IP412 User s Guide Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621028EN Solution Usage 0 Description Specification Sheet 7415 Solution 7415 Specification Sheet Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products a
61. to be reset Known defective NVRAM symptoms Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7415 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition Bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary 1 Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code O0x00f00b00 Not printing Machine rebooting every few minutes Screen freezing in KM logo 9 Keep losing machine settings when power OFF NOONAN Bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo 2 Fax unit locking up the copier or not recognized 3 CE 084 error code 4 CannotPING the copier 5 C D203 error code 6 Display resetting to Japanese 7 Losing network settings after firmware upgrade 8 C E002 error code 9 Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Di
62. ttp www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 35
63. ubscriber Line is a digital telecommunications technology that is a variation of HDSL DSL runs on top of a PSTN line uses one pair of copper wire and can transmit at up to 1 544 Mbps The voice part runs from 400Hz to 4 000HZz while the DSL part runs on the same line above 4 000Hz If DSL is running on the PSTN phone line you can still transmit fax information on the voice part just like a normal voice call However ensure that a DSL filter is installed on the PSTN line going to the fax machine to filter out the DSL signal have right at the machine Solution ID TAUS0638900EN Solution Usage 0 Description Change of installation position of No Original Detection Sensor PS301 Solution See M20040647A0 PDF for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640918EN Solution Usage 0 Description Part number for parts of FX 3 FK 118 Solution See KOM0500971 for details Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 31 7415 Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com produ
64. ut within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 33 7415 they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Solution ID TAUS0656577EN Solution Usage Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit
65. ution ID TAUS0614880EN Solution Usage 4 Description Unable to access any service or setting modes Can make one copy at a time and can adjust density only Solution CAUSE Failed master board PWB A SOLUTION Reseat the connectors on PWB A and the operation panel If problem persists replace PWB A p n 11YA 9020 Solution ID TAUS0615326EN Solution Usage 4 Description How to print the Service Data List to confirm firmware version Fax Option installed Solution To print the Service Data List with the fax option installed perform the following 1 Press the Utility button 2 Press STOP 0 0 STOP 0 1 the display will show Service Mode 3 Press the up arrow Delete Button 3 times to 6 Reporting 4 Press the Yes Button twice 5 Press Panel Reset to return to Standby Note The date and version information will be at the bottom left of the page Currently 9 19 2001 the latest version is 03 29 2001 V1 70 A Solution ID TAUS0617551EN Solution Usage 4 Description Banding in the front to rear direction on all copies and prints Solution CAUSE Transfer roller is not is not making proper contact with the High Voltage leads SOLUTION Clean and reform the High Voltage leads to the transfer roller and verify proper operation Solution ID TAUS0619076EN Solution Usage 4 Description Washed out copies Solution CAUSE Improper contact of the high voltage lead on the transfer roller SOLUTION Acces
66. xchangeable with copier or fax memory of the 7415 Solution ID TAUS0613430EN Solution Usage 3 Description IPDS does not print correctly on a 7415 Solution CAUSE IBM IPDS fonts sets are defined at 300dpi When the fonts are sent to the 7415 they are printed at 600dpi This process corrupts the font download SOLUTION Currently there is no way to print IBM IPDS fonts at 600dpi Trademark ownership information Solution ID TAUS0614003EN Solution Usage 3 Description Can mixed originals be run through the document feeder Solution The 7415 does not have an APS selection thus feeding mixed originals is not possible The user must select the desired paper tray and magnification manually Solution ID TAUS0614013EN Solution Usage 3 Description No power after installing the IP412 Solution CAUSE The back side of the printer board has solder wire connections protruding out from the board that are contacting the machine frame and causing a direct short SOLUTION Ensure that the attaching posts for the option box are not bent allowing the back of the board to contact the frame Reform as necessary Solution ID TAUS0614397EN Solution Usage 3 Description Paper is always pulled from the bypass tray and will not pull from the cassette Solution CAUSE The bypass tray is a single sheet manual feed tray Since it uses the same feed path as the cassette paper will always pull from the bypass with paper instal

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