With Quick Resolution Tips
Contents
1. T6 SSOd u y s qunu HulpieMio OG UO E6 JJO SSOd u y 4 qulnu HulpieMo e 19 U 64 UO HES JJO WOT TE EIUSISIBAN Je 5 0 OZ UQ dn asSOOYD IEWADIOA O SuaYjO 1y YaquuNuU 01 S E P a as PIEMIOY 5 BSN 0 S CWOJd 3910A MO OJ pub 9 1910 Jaquinu Jayjoue 0 S TE 1 1 JSOW INOA 0 NOA SAO V k b SSoid u y S JAQUINU INOA Apeasje JOU SI BUO JI JaqUUNU HUIpPIeMIOJ e ZL UO 1610 4621 5 sayy yaquunu 19470 Aue 0 syed 0 NOA SMOTY yaquinu auoud INOA Jo Moje 1 S SEQ 2 e UO ADeAUd siy HO 5 5 0 SICWOIJC BDIOA MO OL Visit att com uverse newcustomer to learn more OS O SUNUO 2189 HO db UO pue 094 121d TIM 129 y UaY p ino d ooe JOU TIM payelp noz JAQUINU dU VES NIM SIBGWINU p y20 q WO S YE seo Jo 542014 U oq JO Jaquunu ulpu 1101 10 AJaAap Y201Q OUM SJa ed W014 SP 1 0 Q 181E YUM 5 2016 129 snowAuouy S DOQD 5 2910A 5 1 LO LW uonduos q s p n5 sn uuo 33e 16 s pinb s sn siowW pue Sainjea4 2 5 1912. ldul02 v sabseyod 1 2 10 s bipu ued uluoul l d s inulul e s pun uln 2 5 1 10U S eD 15201 UOUu 104 SaHseyd SS P 1PUOH ppE undu Aew NOA JIEWADIOA ozu uayM 2IEWAaDIOA p 9x JO s qulnu 64 11 UL 0 1 4 SUL1 10 NOA qi Adde sale 1 4 suea 11 2 1152 liqoui AjUALIND 1OU S ADdIAIAS ON S A N V WOY INOA W014 paoejd aq ued seo awoy Wo Aeme ayIUM Sainieaj ino abeueW pue JIEWADIOA 55 2 up NOA ubnouliy ss e UOIJEWIOJUI JUL VOL SWwaisks Huo WUOW Jeoipaw pue 50 pssOWUUOW Luew UUM 2 GIedWOD 51 1 5 5 191 Jamod dnyoeq Ajaqjeqg abeino Jamod e uonoun JOU TIM TT6 Hulpnjoul DIO S194 N LYLY 2IOA 5 LVLV Je alow Teri Visit att com uverse newcustomer to learn more The AT amp T Troubleshoot amp Resolve tool is designed to help you manage your AI amp I U verse service Download and access the tool from your desktop or smartphone Use the tool online at att com ufix Access on the go via your mobile device at att com ufix Locate the tool on your TV Press the MENU button on the TV remote and go to the Help section Troubleshoot amp Resolve is the first menu option Learn more at att com t
3. Pay my bill or AT amp T U verse technical support gt For current programming visit att net uverseonline gt Click att com uverse newcustomer gt Click att com wifisupport gt Click pccheck att com for gt Sign up for free paperless billing at att com Ugreen or call 1 800 288 2020 Esta pr ctica guia r pida tambi n est en espa ol en att com u verseguias en ingl s Para ver videos utiles en espa ol por Internet visite att com videosenespanol More resources Visit for news tips and AT amp T Support Community discussions H facebook com uverse e twitter com att You Tube youtube com att g att com uversecommunity Find ansvvers 24 7 att com uversesupport 299 Get answers 24 7 att com uversesupport or call 1 800 288 2020 marks contained herein are trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies 2011 2012 AT amp T Intellectual Property All rights reserved AT amp T the AT amp T logo and all other AT amp T ATT102410735 4 4 12
4. 720p High Definition or 1080i High Definition depending on what your TV supports How to assign devices to TV DVD AUX mode buttons Power on the device to be programmed Select Continue 2 Point the remote control at the selected device O Press and hold the mode key that matches the device you want to program TV DVD or AUX along with the ENTER key Hold both keys for one second then release The four mode keys on the remote control flash twice to indicate you are in search mode On most HD TVs the format is indicated on the front of the television frame Press OK to test your settings If the test is not successful you will see a black screen Select another setting and retest Once successful be sure to save your format You should now see a blue light on your receiver Search by pressing the SCAN FF key repeatedly until the device turns OFF the selected mode key will flash once for each press of the SCAN FF key Pause briefly between each key press to allow your device enough time to respond Press the POWER button on the remote to turn the device back on NOTE If the device does not turn off and you have searched all available codes the selected mode key will flash eight times If this happens please start over NOTE If the device does not turn on you may have pressed the SCAN FF key too many times Press the REW SCAN key to scan backwards and test the POWER button again Check VOLUME and
5. Digital 5 1 surround sound which is available only via HDMI or TOS Link optical The Baseband red and white connectors delivers sound only in stereo Check to see if the TV recognizes your video inputs correctly Many newer TVs have an auto detection system that will automatically detect equipment connected to the various ports on the TV However some TVs have to be configured manually To change the video input selection manually press TV VIDEO on your remote control to locate the video input menu for your specific TV The video input menu screen below shows checkboxes next to devices the TV is detecting This menu must match the inputs on the back of the TV where video components are connected in order to correspond with Video 1 Video 2 or Video 3 on your remote control Follow the screen prompts to check uncheck boxes for your devices NOTE Refer to your TV manufacturer s guide to resolve issues specifically related to your TV Find answers 24 7 att com uversesupport quick resolution guide Choose one of three easy ways to connect your AT amp T U verse receiver to your TV AT amp T U verse receiver output connector Ph 27 EA OPTICAL uk VIDEO OUT HDMI Some HDTVs have a High Definition Multimedia Interface HDMI connector that provides the digital and audio connection This is the easiest connection if your TV has an HDMI input port NOTE If your HDTV has an input port marked DVI Digital Visua
6. Internet service Visit att com uverse newcustomer to learn more as 5 Set up your voice mailbox Setting up your AT amp T U verse Messaqing voice mailbox takes only a few minutes g Dial 698 from your home phone Follow the prompts to set up a mailbox After creating your PIN be sure to set up your authentication code This will allow you to reset your PIN over the phone if you forget it Listen to messages or change settings Accessing your mailbox online 1 Go to att com myatt select AT amp T U verse and enter your AT amp T U verse member ID email address and passvvord 2 On the AT amp T U verse Account Overview page click on Check Voicemail Click on the message you want to hear Click Voicemail Settings then Voice Mailbox Preferences to view your options Accessing your mailbox by phone gt Dial 98 from your home phone gt If you re away from home dial your home number and press to skip the voicemail greeting Turn off your voice mailbox Go to att com myatt select AT amp T U verse and enter your AT amp T U verse member ID email address and password 2 From the Account Overvievv page click on Home Phone Click on Check Voicemail or Manage Features Click the Voicemail link under Quick Settings in the left navigation bar Click the OFF button then click Save NOTE All Call Forwarding features that were set to go to voicemail will be disabled To change
7. and Voice AT amp T U bar See the customized sports stocks and weather content you ve selected on your AT amp T U verse Internet homepage without leaving the TV program you re watching Press the GO INTERACTIVE button on your remote control to launch U bar AT amp T Weather On Demand Channel 227 Tune to Channel 227 using your remote control or select it from the Interactive screen Choose a city in the U S to see local conditions hourly temperatures and a six day forecast plus video radar and satellite images AT amp T U verse High Speed Internet account required Access your TV s interactive features Add AT amp T U verse High Speed Internet and AT amp T U verse Voice digital home phone service to your AT amp T U verse TV service they work together 2 Press MENU and use RIGHT ARROW to select Interactive Use ARROWS to select More Interactive and then the application you want to use Learn more about these innovative features below Visit att com uverse newcustomer to learn more Caller ID notifications on TV1 With AT amp T U verse Voice you can see who s calling on your TV screen without changing the channel Includes a Message Waiting indicator so you know if they ve left a message Tune to Channel 9901 or select Services from the Menu screen to set it up Call History Channel 9900 Also with AT amp T U verse Voice you can view recent incoming calls on your TV screen an
8. to main Menu screen PiP browsing Exit froma menu screen or return to live TV Mute the sound on your TV Edit text on the Search screen Fast forward in set increments Go to recorded TV programs list Access online photos your homepage info games amp more on TV Navigate channels menus and screens Go to Program Info screen Go to Guide screen Change channel Return to previously viewed live TV channel Access the Options menu Your remote can control up to four devices At the time of installation your remote was set up to control your AT amp T HD ready receiver The remote is also capable of controlling up to three other devices such as the TV DVD player or home theater system You can access step by step instructions on how to program your TV or other devices by pressing MENU on your remote control and scrolling to Help and selecting System Setup att com uverse newcustomer TV user guide TV like you ve never seen before One DVR one experience any receiver Record up to four shows at once and record and play back shows in any room from a single DVR Your AT amp T U verse HD ready receiver with Total Home DVR lets you gt Record up to four shows at once on a single DVR and record and play back your shows from any room in your home gt Schedule update or delete your recordings from any room in your home gt Pause your recorded show in one room and pick it up where you
9. your Call Forwarding selections select the Phone Features tab Change your PIN Change your PIN online Go to att com myatt select AT amp T U verse and enter your AT amp T U verse member ID email address and password 2 On the Account Overview page click on Home Phone Click on the Change Voicemail PIN link Follow the instructions Change your PIN from your home phone Dial 98 from your home phone Press 4 to change your mailbox settings Press 2 to change administrative options Press 1 for security Press 1 to change PIN and follow the instructions Change your PIN from any touch tone phone ge Dial your AT amp T U verse Voice phone number and press when you hear the greeting Once you ve accessed your mailbox you will be offered three opportunities to enter your correct PIN a After three failed attempts the system will offer the option to reset your PIN by pressing 1 b After pressing 1 the system will prompt you to enter your Authentication Code c Follow the prompts d Once you have entered your Authentication Code you may reset your PIN and access your mailbox AT amp T U verse Messaging may not be fully compatible with all AT amp T wireless voicemail systems Caller ID and Call Waiting might not work simultaneously with AT amp T U verse Voice Caller ID Some call information may be blocked or otherwise not displayed including information for some calls originating outside o
10. 2 Optimize your TV experience v o 0015 2 e J j j j 4 E oO O n U verse Movies and Pay Per View programming 27an Le Feo S D e Interactive features for TV Internet and Voice 2 gt m qe Q e Quick tips about your AT amp T U verse TV service H x gt a lt x AT amp T U verse High Speed nternef 12 o 5 E a Access your email from the Web T 2 2 7 75 2 e Set up email on your home computer d o 2 5 7 o gt 5 3 e Access the entire national AT amp T Wi Fi Hot Spot network o 2 2 x a gt A o 2 gt Get online protection with advanced safety features te Jo ul 2 D 2 5 2 To o z PC Health Check ED a 25 O 901 AT amp T U verse Voice 2 16 7 xx o ii Set up your voice mailbox m e Listen to messages or change settings lt L o Access your mailbox online and by phone P e Turn off your voice mailbox as a z o ao o e Change your PIN online from your home phone or g from any touch tone phone g z 55 5 cee a e Important information 2 5 Zag s 2 2 S 4 Ick resolution gui JE g g dan n 2 gt o oF 5 AT amp T U verse 21 os 8 89 8 ges 2 5 FR m o e Resolve
11. AT amp T U verse Starter guide with quick resolution tips Sa Easy steps for getting the most from your U verse TV High Speed Internet and Voice services Get answers 24 7 att com uversesupport or call 1 800 288 2020 table of contents 2 2 OZ 5 Starter guide 2825 a Bev s BO e e e 00 E V Your important AT amp T U verse information 3 E To o For quick reference record your important AT amp T U verse 7 7 s T information here a u T E T 7 v J 8 a c gt AT amp T U verse 222 4 ET 05 e How to use the AT amp T U verse remote control Z z e Direct the show with your Total Home DVR m m s o Uy e Program the DVR from your computer or mobile phone 2 E oS a pon AT amp T U verse on your computer oO x o e AT amp T U verse on your smartphone 2 gt G 5 e AT amp T U verse app for iPad iz 2 un i Ss U e Find shows fast with Channel Shortcuts e Watch four of your favorite shows at once with 12 oOo 2 D a AT amp T U verse My Multiview y c 2 4 a O e Other AT amp T U verse Multiview choices Oa 2 28 LL Hovv to use Parental Controls o oe 55 0
12. DEO button on your remote control to change from Video 1 to Video 2 or Video 3 These Separate video inputs Video 1 Video 2 and Video 3 must match the incoming video source the receiver DVD player or other device connected to the TV If this doesn t solve the problem depending on how your devices are connected it may be that the TV s input selection does not correspond to the input of the AT amp T U verse TV receiver See two examples of how to connect the AT amp T U verse HD ready receiver to your HDTV set below Check device connections for your TV A v TV screen menus and port configurations vary Most devices have ports that require one or more of the cables shown at right The manuals for your devices will have specific directions oo o 919289 INCH ajqeo 6 Lt lQE2 O DIA S To connect your AT amp T U verse HD ready receiver to your HDTV set the connection is generally HDMI to HDMI the highest quality video audio connection You can also use color coded component RCA cables some HDTV sets do not have an HDMI port that deliver audio video signals from the receiver and plug into matching audio video RCA inputs on the back of your HDTV set lqe vou RF If you ve connected your TV input using Composite yellow connector S Video or Coaxial you won t get an HD picture HD is supported only via HDMI or Component red green blue The same holds true for Dolby
13. Internet amp email e Email issues e Wireless connectivity issues with a PC e Wireless connectivity issues with a Mac AT amp T U verse Voice e Voice issues e AT amp T U verse Messaging e AT amp T U verse Voice Where s my AT amp T U verse tech e Where s my tech Find answers 24 7 att com uversesupport AT amp T U verse High Speed Internet Assure reliable security for your wireless home network The 10 digit number printed inside brackets on your residential wireless gateway is the encryption code pass key or Wireless Network Key needed to connect your computers to the gateway WPA Wi Fi Protected Access is the underlying security technology for the Wi Fi 802 11b g standard on the residential wireless gateway For Advanced Configuration http 192 168 1 254 System Password 1534418033 Mac Address 00217C3C79F0 Wireless Network Key 0690735510 Location of your gateway s 10 digit Wireless Network Key OS X users You may need to enter the character on the Wireless Network Key for example 0690735510 For directions on connecting Mac computers via USB cable visit att com wifisupport Connect more computers to your wireless home network You can connect more computers by Ethernet or wirelessly gt Connect an Ethernet cable from any available Ethernet port on the residential wireless gateway to your computer s Ethernet port g
14. MUTE Do not test using REW SCAN SCAN FF FWD or EXIT If there is any problem with any of the keys press the SCAN FF button and search until you find a code that will operate all the functions properly g Press the ENTER key to save the programming The appropriate mode key will give a long flash indicating successful programming NOTE If the programming is interrupted or inactive for more than 30 seconds the mode keys will flash eight times This indicates the remote has left the programming mode and returned to normal operation without saving any changes If you have an integrated or combination unit such as TV DVD TV DVD VCR etc each component of the unit may need to be programmed separately by using the mode keys For instance for a TV DVD search for the device code of TV and program into the TV mode key then search for the device code of DVD and program into the DVD mode key Want more help If you re unable to add a device or want to learn about controlling the volume on all devices using your remote visit att com userguides You can also check the remote s user manual provided at installation or watch Help On Demand on TV Press MENU select Help then Help On Demand to see all program titles Find answers 24 7 att com uversesupport Find answers 24 7 att com uversesupport Change your I V s input selection to match its video source If you re unable to see TV programs on your screen first try pressing the TV VI
15. RROWS to select Help gt Press OK to select System Setup 1 Caller ID on TV requires subscription to U verse TV and U verse Voice Visit att com uverse newcustomer to learn more Features and screen appearance subject to change ATS U verse High Speed Internet Now that your AT amp T High Speed Internet service is installed every networked computer in your home can share the same fast connection on a wireless home network Use this Starter Guide to learn how to access your email from the Web set email up at home use Wi Fi hotspots and add free security software Access your email from the Web Reading AT amp T Mail via the Web is the preferred and recommended method for email access AT amp T Mail via the Web lets you log into your email account anytime at home and on the go from any computer via the Internet Your emails contacts and calendar are stored online without using space on your hard drive Plus you can set up your AT amp T Mail to collect messages from other email accounts so they re all in one place Log in at att net using your AT amp T master ID or sub account member ID email address and password and click the Mail button Set up email on your home computer Client based email POP SMTP uses software like Outlook Express to download email directly to your computer Open the email software you plan to use and enter the following information in the account setup window Email address MemberlD gatt
16. ad the app to your smartphone Log on with your AT amp T master ID email address and password Learn more at att com uversemobile On iPad Get the newest AT amp T U verse viewing experience using iPad ON THE GO Browse the TV guide manage your DVR and watch from a library of movies and TV shows based on your TV package AT HOME Do everything listed above and use iPad as a remote control Get info and photos about your favorite TV shows while you watch AT amp T U verse High Speed Internet Account required App Store To get started Download the U verse app from iTunes Log on with your AT amp T master ID email address and password to link to your account Learn more at att com uversefortablet 2 AT amp T U verse TV and High Speed Internet account required for DVR related functions 3 Access to select content requires compatible device qualifying U verse TV plan and Wi Fi connection and or cellular data connection Available content may vary by device and or U verse TV plan and is subject to change Data charges may apply Apple the Apple logo and iPad are trademarks of the Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Visit att com uverse newcustomer to learn more p TV user gulde Find shows fast with Channel Shortcuts Browse channels grouped by category and easily find the type of programming you like Access Channel Shortcuts two
17. d initiate a call by highlighting a number and pressing OK on your remote control Your phone will ring and when you answer it your call will be connected Quick tips about your AT amp T U verse TV service Best ways to locate channels quickly gt Press any ARROW to access your onscreen Picture in Picture browse bar gt Print a channel lineup guide for your area at att com channellineup See what s hot to watch now gt Press ON DEMAND on your remote control to access U verse Movies Chat with other members online gt Visit att com uversecommunity to post messages and talk with other AT amp T U verse members about TV features programming and more Watch exclusive AT amp T U verse channels gt Front Row Channel 100 Learn what s coming up on Pay Per View gt Theatre Channel 200 1200 Watch U verse Movies trailers interviews and more gt Buzz Channel 300 1300 ETET LA ku 221 FI E m H En Hom ee J Go behind the scenes of your favorite TV shows gt Sports Channel 600 1600 Get previews and an in depth look at all kinds of sports programming gt Help Channel 411 Get AT amp T U verse TV service help gt ATTention Channel 400 See news about our latest enhancements and more Easy system setup You can program your AT amp T U verse remote and set viewing aspect ratio and Parental Controls using the System Setup Tool gt Press MENU on your remote and use A
18. es subject to change Simulated screen images for demonstration purposes only 2 Free On Demand programming varies by package subscription Subscription to appropriate package and HD Technology Fee are required to access FREE and or PREMIUM HD On Demand titles 3 U verse Movies Customer responsible for applicable charges Once a U verse movie is ordered it cannot be cancelled by remote or customer care HBO Cinemax and related channels and service marks are the property of Home Box Office Inc 4 Event schedules subject to change Once a Pay Per View is ordered it cannot be cancelled by remote or customer care You will be billed and the event will air on your TV set Visit att com uverse newcustomer to learn more p TV user guide AT amp T U verse Dow Gees Paar ra rrr Three ways to access U verse Movies Press ON DEMAND on your remote control for one touch access Press MENU and use ARROWS to select On Demand then U verse Movies Press OK Press GUIDE then use ARROWS or CH PG to select Channel 1 Press OK How to order Pay Per View gb Press 1 0 2 on your remote to access Pay Per Vievv Channel 102 or press 10 6 to see PPV HD Channel 106 then press OK You can also press GUIDE and use ARROVVS to select Channel 102 or 106 Select the program you want to order and press OK to reach a Program Info screen with event time pricing and ordering instructions Interactive features for 1 V Internet
19. f the AT amp T network and calls carried over facilities that do not transmit Caller ID information Visit att com uverse newcustomer to learn more HETE HO SUNUO UO VS HO UIIUO UO SWI 5 JY 1 115 QUlnu 210A S A Ti E V 4noZ snjd QUIJUO 195 ISI W 372207 UO SJaquUNU noy o dn Bun sip Hulwosu 191 18 unuo 5 oz o dn pubis q 182 10 22 10U no aUL Weay 5 8 JaUJO suaquUNU 12995 AJUO se id oy SJBQUWINU OM pue auoud noz s pni oul 181 5 2 e dn 195 0 NOA SAMO V 67 02 SHBIP OM YUM p lpip aq Aew 161 SJaquunu payed Ajjuanba OE 10 151 ysnqezs o NOA SAMO V 6 C uo ul payelp aq Aew ey Siaquinu payed zu nb 1 bl Jo 151 UsilqE3s o NOA smoly ysel OL SET 2 T E piul WED TLE UO OL HOLEX HO syed T R 10 OL ib JOQUINU EID OZ 2 2 182 5 ASN 0 SIGWOJd 3910A pue TO eI SP jeloads 21 NOA os Bunu An unsip e SJAQUUNU XIS o dN 0 HELE o beno e JO paysneyxea s yun dnyoeq Auayeq 4 beyno Jamod e buunp Jaquinu JO JIEWADIOA 0 sed Hulwodu
20. fordable tech support AT amp T ConnecTech offers installation setup and tech support for your wireless network regardless of your service provider or product manufacturer Call 1 800 270 5103 to find out more Plus get a complimentary PC health check Visit pecheck att com Find answers 24 7 att com uversesupport Visit Getting Started for online help Click att com startuverse to access step by step guidance and how to tips at our Getting Started page online NOTE AT amp T U verse online Help On Demand videos require Windows Media Player Questions Get answers 24 7 at att com uversesupport or chat live with an AT amp T representative Or download and install our free Troubleshoot amp Resolve tool at att com troubleshoot to manage your U verse service online Sign up for free paperless billing Conveniently store and retrieve up to 12 months of bills online while reducing your risk of identity theft Log in now to your online account or go to att com Ugreen and select Stop Paper Bills See the complete AT amp T U verse TV High Speed Internet and Voice Features Guides and more user guides at att com userguides Here are other ways you can quickly learn more gt Tune to video tutorials on Help Channel 411 gt View your channel guide at att com channellineup gt Click att com uversesupport gt Chat support att com chat gt Call 1 800 288 2020 then say Order AT amp T U verse services
21. he way you want by customizing your Guide screen view what channels you see your onscreen language sound settings and more There are two ways to access Options Access Options from the Menu screen to customize all your preferences Here you can set favorite channels or channels to hide choose a parental locking PIN set your audio preferences aspect ratio closed captioning and language settings and more Press MENU on your remote Use ARROWS to select Options Use ARROWS to select the category of preferences you want to change and press OK Access Options without changing the channel or leaving the Guide screen ATAT U verse Change your onscreen language or enlarge your view while watching live TV Change your Guide view see your favorite channels or access Shortcuts to view the category of channels you want to watch while the Guide pp ea is visible Press ENTER on your remote while fi ri ox am a ea e vvatching TV or from the Guide use ARROVVS ai to choose the category of preferences you vvant to chanqe and press OK U verse Movies and Pay Per View programming AT amp T U verse On Demand offers Free On Demand a huge selection of U verse Movies rentals plus Premium On Demand when you subscribe to HBO Cinemax or STARZ Pay Per View offers you a front row Seat at exciting live sporting events concerts and more Visit att net uverseonline to see clips of some of your favorite shows Featur
22. i Basic VVi Fi enabled device required See www attwifi com for details and locations Visit att com uverse newcustomer to learn more high speed internet user guide Get online protection with advanced safety features Visit att software yahoo com to learn more about these security features gt Anti Spyware seeks out and removes programs that gather personal information and slow down your computer gt Anti Virus cleans and protects your computer against viruses worms and Trojan horses gt Firewall shields your computer from unauthorized access gt Pop Up Blocker stops many types of windows that open automatically gt Parental Controls let you put limits on what your children can do and see online gt AT amp T Mail Protection prevents junk mail UCE unsolicited commercial email and UBE unsolicited bulk email PC Health Check PC Health Check is a free easy to use diagnostic tool that will quickly assess PER the health of your PC and its connection settings as well as recommend solutions to fix potential performance issues Come back often and use our spam free PC Health Check to get peace of mind to help prevent issues and check on your computer performance Visit us at pccheck att com See the complete AT amp T U verse High Speed Internet Features Guide and more user guides at att com userguides Maximize your speed Visit att com tips to learn how to maximize the speed of your AT amp T U verse High Speed
23. l Interface you will need an HDMI to DVI adapter and separate component RCA audio connectors HDMI Input 1 Input connector on rear of TV Color coded component connectors If your TV doesn t have an HDMI or DVI input port you can use color coded component video cables Pr Pb and Y for HD video signals For audio plug red and white RCA connectors into the left right audio input and output ports AT amp T U verse receiver output connectors HDMI NETWORK TOTV ViDEO our 5 VIDEO OUT AUDIO OUT__ SA 4 vu Optical Input em SEES S f S BG 1 E i l bi 1 Component Input 1 Audio Input 1 Input connectors on rear of TV NOTE Your hardware may be slightly different than pictured S Video If your TV has an S Video port you can connect your receiver to your TV using an S Video cable For audio you can use RCA cables or plug a single optical cable into the optical ports Find answers 24 7 att com uversesupport E gt Watch Help On Demand tune to Channel 411 Get more out of your AT amp T U verse service Watch Help On Demand videos about these topics on Channel 411 the Help Channel or at att com uversevideos AT amp T U verse introduction e Introduction to AT amp T U verse e See how U verse TV works e AT amp T U verse Voice Help with AT amp T U verse service issues e Remote control issues e No pic
24. left off in another gt Pause and rewind live TV or recorded shows from any receiver gt Set Parental Controls for U verse Movies Pay Per View and live or recorded shows NOTE BLUE CAPITAL LETTERS refer to buttons on the remote control Pause fast forward and rewind live TV from any receiver Your Total Home DVR stores up to 60 minutes of the live TV channel you re watching on up to four of your receiver connected TVs at the same time When you change channels your DVR will begin storing the new program instead You can rewind live TV by pressing REW You can also freeze live TV for up to 60 minutes by pressing PAUSE press PLAY to restart Record the program you re watching from any receiver Press RECORD on your remote control to begin recording the program you re watching The Record light on your receiver remains lit until recording stops automatically at the program s scheduled end time You can also press STOP to end recording at any time press OK to confirm Schedule program or series recordings from the Guide from any receiver Press GUIDE then use UP DOWN ARROWS to scroll to the program you want to record Press RECORD once to record a single show one red dot appears press RECORD twice to record the whole series three red dots appear press RECORD three times to cancel recording Search for a show or series you want to record from any receiver Press MENU select Live TV and use the DOWN ARROW to select Search Pre
25. net Incoming POP inbound att net Outgoing SMTP outbound att net requires authentication Incoming mail server POP3 Incoming mail port number 995 make sure Secure Connection SSL is checked Outgoing mail port number 465 make sure Secure Connection SSL is checked Set password authentication for outgoing mail NOTE When updating the secure server settings check the SSL checkbox first and then update the port number if necessary For more email support information visit att com emailsupport There are numerous client based email products supplied by non AT amp T third party vendors You may incur a fee if you require AT amp T ConnectTech support for these products Alternatively AT amp T also provides online self help at att com uversesupport for these applications As always we recommend that our customers use AT amp T Mail access via the Web which provides a broad set of functionality to manage and access email anywhere and at any time att com uverse newcustomer Access the entire national Wi Fi Hot Spot network Check your email surf shop and work on the go stat E be ee oz 2 a m ax a a RAN d For information on how to connect to a home Wi Fi network or an AT amp T public Wi Fi hotspot go to att com wifisupport Access includes AT amp T Wi F
26. problems with your services 0 x i q 7 ui TERE Q siz e Switch your TV screen setting from standard to 4 o 2 3 4a a T U o 57 widescreen Vs z 2 9 2 2507 5 5o 5 S s Esse T o ic 6 O lt a aa gt 205 cc x e Program your remote to control up to four devices e Change your TV s input selection to match its video source e Three ways to connect your receiver to your TV e Watch Help On Demand AT amp T U verse High Speed nternet 2 e Assure reliable security for your wireless home network e Connect more computers to your wireless home network AT amp T U verse Voice 0222 28 Create sub account voice mailboxes online e Change your PIN Get fast affordable tech support Support questions additional resources 29 to record account passwords write AT amp T U verse technical support Please have your four digit them down separately and keep them in a safe place or call 1 800 288 2020 and say For your ovvn secur ty if you need j We re always here to help Visit att com uversesupport passcode available when calling How to use the AT amp T U verse remote control Control devices with mode buttons Record TV with one click Replay the last few seconds of a program Go to the On Demand library Return to previous menu screen Go
27. roubleshoot Press TV on your remote control Press TV VIDEO to see TV programming If youre still having trouble with your AT amp T U verse TV Internet or Voice services try resetting your TV receiver or residential wireless gateway by unplugging it from the power outlet in the wall See below for details for alternate reset if you have different equipment NOTE Unplugging the TV receiver or residential wireless gateway will interrupt any recordings in progress Turn off the receiver connected to that TV and unplug it Wait at least two minutes before plugging the receiver back in Turn it on and retry what you want to do Unplug the residential wireless gateway from the power source See below for alternate reset Wait at least two minutes then plug the residential wireless gateway back in and retry what you want to do It may take up to ten minutes for the gateway to reset Alternate reset If your service is supported with a Home Network Hub and Power Supply Unit PSU with battery backup then you will need to press the Reset button on the left side of the PSU to reset AT amp T U verse service The PSU may be located in the garage or a closet near an outside wall AT amp T U verse Getting Started has answers all in one place online at att com startuverse You can also chat live with an agent while getting started or call 1 800 288 2020 and say AT amp T U verse Technical Support att com uversesupport quick resol
28. ss OK Choose Options to narrovv your search or type the shovv title use ARROVVS to highlight a letter then press OK to select it Highlight the show you want when it appears and press INFO to record a single episode or the whole series Watch your recordings from any receiver Press RECORDED TV and select Browse Recordings to see a list of your recorded SD or HD programs and series Highlight a show and press OK to see a Program Info screen then select Play to watch the program DVR not included with U100 or U basic packages Models may vary 1 Total Home DVR functionality is available on up to eight TVs and requires a receiver for each additional TV at 7 mo Pricing subject to change Visit att com uverse newcustomer to learn more Now you can watch TV in more places Take the AT amp T U verse experience with you on your computer smartphone or tablet with an extensive library of On Demand programs On your computer gt Choose from over 225 000 TV shows movies and sports content on your computer at no extra charge gt View your TV listings and manage your DVR online To get started m Visit uverse com Log on with your AT amp T master ID email address and password On your smartphone gt Browse the TV guide on the go and manage your DVR schedule and recordings gt Watch hit TV shows and movies at no extra charge with a qualifying TV plan To get started Text MOBILE to 3421 to downlo
29. t Connect wirelessly with a wireless enabled notebook or a computer with an 802 11b g wireless network adapter installed Ethernet cable NOTE You will need to use your 10 digit Wireless Network Key code See illustration above If your PC does not have built in wireless capability Install and configure your wireless adapter according to the manufacturer s instructions Enter the network name it s the word 2VVIRE in all capital letters followed by the last three digits of the gateway serial number for example 2VVIREO79 and the encryption code or Wireless Network Key See the illustration above for the Wireless Network Key location Mac and Macintosh are registered trademarks of Apple Inc Find answers 24 7 att com uversesupport quick resolution guide AT amp T U verse Voice Create sub account voice mailboxes online Create up to eight sub account mailboxes one for everyone in the family each with a unique PIN and greeting and notification options Go to att com myatt select AT amp T U verse and enter your AT amp T U verse member ID email address and password E On the Account Overview page click on Home Phone On the Home Phone Service page click on Manage Features Go to the Voicemail Settings tab and select Voicemail Setup and follow instructions to create voicemail sub accounts Change your PIN personal identification number See page 17 for details Get fast af
30. ture e No service gear or cog error e No service red X or other error messaqe e Email issues e Sound issues e Picture quality issues aspect ratio HD settings e Picture freezing e Wireless connectivity issues with a PC e Wireless connectivity issues with a Mac e Voice issues Understanding my AT amp T U verse bill e AT amp T U verse billing e AT amp T U verse online services amp paperless billing AT amp T U verse digital video recorder DVR amp remote control e How to use your DVR e How to program your remote control e Moving your AT amp T U verse equipment e Equipment overview e Remote control overview e Total Home DVR e Remote control issues AT amp T U verse features e AT amp T U bar e AT amp T YP com TV e Games e Public Education amp Government programming e Media Share e AT amp T U verse Multiview AT amp T U verse how to s e How to program your remote control e How to use your DVR e How to change channels e How to use Program Guide e How to use Picture in Picture e How to use Search e How to use Parental Locks e How to use widescreen e How to create favorite channels e How to hide channels e How to change languages e How to record programs e How to schedule recordings e How to record series e How to view recorded programs e How to delete or cancel recordings e How to use Web remote access e How to order On Demand programs e How to order PPV e How to search for On Demand programs
31. ugh the available channels or to select a channel gt Press OK to replace the channel in the viewport with the selected channel gt Record a program by selecting one of the AT amp T U verse Multiview screens and pressing RECORD Check out ch 400 for seasonal AT amp T U verse Multiviews NOTE If you hide channels from view in the Guide screen they will still display in AT amp T U verse Multiview windows unless you block them with Parental Controls A limited number of HD channels are not supported for display within AT amp T U verse My Multiview 1 Channels content available for viewing in AT amp T U verse Multiview are based on TV package and additional programming purchased Visit att com uverse newcustomer to learn more How to use Parental Controls Once you have a personal identification number PIN you can restrict viewing by TV or movie rating all adult only programming who can rent U verse Movies and more Press MENU then RIGHT ARROW to Options then down to Parental Locking Press OK Use the remote s number pad to enter your four digit PIN and press OK press DELETE to clear an entry You ll have to enter your PIN twice The Parental Locking screen will appear with your locking options Be sure to scroll down to the second page if you want to lock adult only content titles and posters from the standard channels U verse Movies and purchases from Account Manager Optimize your V experience Watch TV t
32. ution guide Switch your screen setting from standard to widescreen Aspect ratio is the relationship of the screen s width to its height Standard TVs have a 4 3 aspect ratio widescreen and HDTVs are 16 9 The steps below show how to switch your AT amp T U verse receiver s aspect ratio Program your remote to control up to four devices During installation the AT amp T button was set up to control your AT amp T U verse HD ready receiver You can also control a TV plus up to two other devices such as a DVD player stereo receiver or home theater in a box by programming the TV DVD and AUX mode Widescreen Standard l l buttons Once the devices are programmed press the corresponding mode key on the remote to control that device To watch a video on how to program your remote visit att com uverseremote NOTE The instructions below don t require you to enter a manufacturer s device code because most codes are stored in the AT amp T U verse remote s memory If you re a Press the rectangular MENU button on your remote control scroll right unable to add a device or want to learn about advanced features like reassigning using the ARROWS to select Options then System Options and press OK mode buttons refer to the remote s manual provided at installation For more info Next select Aspect Ratio visit att com userguides Use UP DOWN ARROWS to choose 4 3 Standard Definition Widescreen Standard Definition
33. ways Press MENU With Live TV selected use DOWN ARROW to select Channel Shortcuts Press OK and use DOWN ARROW to select your category From the Guide screen press ENTER With Display Channels selected use DOWN ARROW to pick a category and press OK Watch four of your favorite shows at once with AT amp T U verse My Multiview See only the channels you watch most you ll still see all channels in the Guide screen Press MENU and use the DOWN ARROW to select AT amp T U verse My Multiview and press OK Begin watching four of your Favorites if already set Press INFO and select Add Remove Channels and press OK to set or change your Favorites Scroll using UP DOWN ARROWS and press to check channels you want to see See checked channels by selecting View Checked then press OK Select Uncheck All and press OK to clear the whole Favorite Channels list Done Select Save and then press Other AI amp I U verse Multiview choices Tune to one channel to see available programming in a single genre choose AT amp T U verse News Multiview ch 201 or 1201 HD AT amp T U verse Kids Multiview ch 301 or 1301 HD or AT amp T U verse Sports Multiview ch 601 or 1601 HD Subscribers to ESPN GamePlan can tune to channels 620 and 4400 AT amp T U verse Multiview will display all available channels in your TV package In any AT amp T U verse Multiview you can gt Press UP DOWN ARROWS to scroll thro
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