UCM6100 series Initial Setup Guide
Contents
1. Fax Detection SRIF Available Codecs Selected Codecs ILBC PCMU G 722 a PCMA AAL2 G 726 32 esm ADPCM 6726 G 723 amp 729 No T Requestline e Figure 23 VolP Trunks Edit VoIP Trunk m 4 DOCG To verify if the SIP trunk is registered the user may navigate to Web Ul gt Status Registered Unregistered Unavailable CI Gear SIP 120966 79999 GSTrunk SP 6266369172 Analogi Analog Figure 24 Status Trunks sip ringoffice com sip grandstream com Ports 1 18 CALL ROUTES OUTBOUND ROUTES In the UCM6100 an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern This allows different patterns to be dialed through different trunks e g Local 7 digit dials through a FXO while Long distance 10 digit dials through a low cost SIP trunk Users can also set up a failover trunk to be used when the primary trunk fails Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes to add and edit outbound rules Click on Create New Outbound Rule to add a new outbound route Click on to edit the outbound route Click on to delete the outbound route Click on to move the outbound route up down to arrange the priority of the outbound rule The outbound rule listed on the top has higher priority When the dialing pattern matches two or more outbound rules for example the same pattern is configured for 2 different trunks or dialing out 1000 matches pa2. 3 196 1 D Tue Nov 26 17 17 56 2013 00 00 09 o B User Caller ID Caller Name Channel Name Activity Options 1 101 101 LUCM SIP 101 00000004 00 00 09 de del Figure 17 Conference Bridge Conference In Progress For more options and features for the conference room please see the UCM6100 series User Manual IVR CONFIGURE IVR IVR configurations can be accessed under the UCM6100 Web GUI gt PBX gt Call Features gt IVR Users could create edit view and delete an IVR Click on Create New IVR to add a new IVR e Clickon to edit the IVR configuration Click on to delete the IVR Create New IVR After updating the IVR it is suggested to dial this IVR to ensure it s correct If the prompt file is invalid it will play the message An error has occured 7000 OfficeOpen Yes No 7001 OfficeClosed Yes No 7002 Sales Yes No 7003 Support Yes No Figure 18 IVR Manage IVR CREATE NEW IVR d 2 Click on Create New IVR Enter a Name for the IVR This is used for referencing purposes create OfficeHours2 10 10 10 10 I Va J EI E Ei Ei In this example the user will Extension is populated automatically by the extension range that was created in the beginning of the tutorial A user may choose another IVR extension within the range if desired Enable Dial Other Extensions to allow callers who reach the IVR to dial a direct internal extension without having to go thr
3. Press 0 Press 1 Extension Extension Figure 20 IVR Key Pressing Events 8 Click Save at the bottom and then click on Apply Changes at the top Extension 100 e Extension 101 e To find out more options and parameter descriptions in regards to the IVR please refer to the UCM6100 series User Manual TRUNKS ANALOG TRUNKS Go to Web GUI gt PBX gt Basic Call Routes gt Analog Trunks to add and edit analog trunks e Click on Create New Analog Trunk to add a new analog trunk e Clickon to edit the analog trunk e Click on U to delete the analog trunk The UCM6100 series has built in FXO ports which allows it to pull in PSTN lines and provide analog trunk service For this example we will configure an analog line that is connected to FXO1 SETUP ANALOG TRUNK 1 Click on Create New Analog Trunk 2 For Channels select 1 3 Trunk Name is set to Analog1 4 Caller ID Scheme is set for Bellcore Telcordia Depending on the provider users can select other schemes Tone Country is set to United States of America USA since this tutorial is setup in the North American region Users can click the dropdown box to select an option more suited for their region 6 Click Save and then click on Apply Changes at the top on Edit Analog Trunk trunk 1 Channels v 2 j Trunk Name Analogi Advanced Options CG Enable Polarity Reversal No e
4. AA hd 16 Setup Analog LO EEE ENN EN 16 PT e EE 17 EO EEE 17 CALL ROUTES anarnvnnnnnnannnnnnnnnnnnnnnnvnvnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnvnvnvnvnvavnvnvan 19 TOON rei E 19 How to Configure an Outbound Route aaana0000anannanannnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnrnnnnnrnrnnnnnrrnnnnnnrrennnnnn 19 POUN Gel In 20 SelUp Inbound e 21 TABLE OF FIGURES Figure 1 Typical UCM Scenario rrrnnnnnnnnrrnnnnnnnnnrrnnnrnnnnnnnnrrrnnnrnnnnnnnnssnnnnnnnnnnnnsssnnnnnnnnnnnnsssennnnnnnnasnsssnnnnnnnnnn 4 Figure 2 Quick Installation Guide for UCM61 02 rrrrrnnnnnnnnnnnnnnnnornnnnnnrrrrrnnnnnnnnnnnnnnnssssnnnnnnnrrrnnnnnnnnnnnnnnnnaseee 5 Figure 3 Quick Installation Guide Login Screen 0 0 0 cece eccccccccceeeeeesaeeeeseseeeccececeeeeeeeeesesaaaeeseseeeeeeeeeeeeeeeess 5 Figure 4 Create User Extension Extension Range sessannnensennnrnsrnnnrnssrnrrnrnrnrnrrsrnnrrnosnnrrrenenneressenrnee 6 Figure 5 Create User Extension Extensions cccccccccssseeceeeceeeeeeeeeeaeeeeceeeseeeeceeeeseeeeeeessaaaeeeeessseeeeesenas 7 Figure 6 Create User Extension Create New Uer 7 Figure 7 Create User Extension Created Single User 8 Figure 8 Create User Extension Batch Add User snaannnnnnennnnnneennnnnsennnnnnsnnrnnnnrnrnresrnrrrensnnrrrennnrresnennnne 8 Figure 9 Create User Extension Create User brommt 8 Figure 10 Create User Extension Single and Batch Add Extensions Created 9
5. Atthe Batch Add Extensions dialog the user can specify the Starting Extension and the number of extensions to generate by setting the Create Number In this tutorial we will have a starting extension of 101 and have the UCM6100 series generate 5 extensions with a password randomly generated This would create extensions 101 102 103 104 and 105 Batch Add Extensions General G Start Extension 101 G Create Number 5 Permission Internal GJ Enable Voicemail D SIPNAX Password G Voicemail Password e Use Random Password e Use Random Password Use as Password Use as Password CO Ring Timeout CO Language Default G Auto Record No e Figure 8 Create User Extension Batch Add User 4 Click Create Users at the bottom to have the UCM6100 series generate the extensions 5 Next a prompt will appear asking Are you sure you want to create users 101 102 103 104 105 Click OK Prompt information Are you sure you want to create users 101 102 103 104 105 Figure 9 Create User Extension Create User Prompt At this point the Extensions page should look similar to this a 100 GSSupport51 SIP nm O 101 SIP Ow i ar i OT RW 103 SIP S Ou a 104 SIP k Z DH S i sp Z fi Figure 10 Create User Extension Single and Batch Add Extensions Created For more details on Extension parameters please see the UCM6100 series User Manual PROVISIONING amp ZE
6. Basic Call Routes gt Zero Config and click on the for the discovered device The next screen provides details of the device and also allows a user to assign an extension Since our GXP2124 is a 4 line phone the UCM6100 series gives us the option to assign 4 extensions to the phone Edit Device 000B82565E1E Enable Hot Desking G MAC Address DODB82565E1E CO IP Address 192 168 2 101 GI Version 1 0 5 26 Model GXP2124 Account Select Account 1 100 l Account2 None e Account 3 None gt Account A None Le Cancel Save Figure 12 Provisioning with Zero Config Extension Assignment Click on the Account 1 and select the desired extension then click Save Now the Zero Config page displays the device with an extension assigned to it on Account 1 a MAC Address 1 000B82565E1E 192 168 2101 Account 1 100 1 0 5 26 Grandstream GXP2124 Connected Yes Va d ii Figure 13 Provisioning with Zero Config Manually Assigned Extension After assigning an extension the phone must be rebooted in order to pick up the configuration file from the UCM6100 series During this process the phone will bootup request for config file download the config file then reboot once more in order to apply the changes After the phone is completely booted Navigate to PBX gt Basic Call Routes gt Extensions page to see the extension status The SIP status will show a green circle for a successful registration Extensions
7. Figure 11 Provisioning with Zero Config Auto Discovery rrrrverrrnnrrrvvnrnnnvrrvenrnnnvrrernrnnnerrennrnnnerreennnnnene 10 Figure 12 Provisioning with Zero Config Extension Assignment nnsosennnnessnneneosennnrnnrnnnressnnrrernnnne 11 Figure 13 Provisioning with Zero Config Manually Assigned Eviension 11 Figure 14 Provisioning with Zero Config Extension Gtatus 11 Figure 15 Conference Bridge Create New Conference ROOM rrnrrnrnnrrnnnnnvnnrnnnnnnvnnnnnnnnnvnnnnnnnnnennnnnnenne 12 Figure 16 Conference Bridge Create New Conference ROOM rrnrnnvnnrnnnnnnvnnrnnnnnnvnnnnnnnnnennnnnnnrsennnnnnenee 13 Figure 17 Conference Bridge Conference In brogoress 13 Figure 18 IVR Manage IV ENEE 14 Figure 19 IVR GreatehNewlNh 15 Figure 20 IVR Key Pressing Events 15 Figure 21 Analog Trunks Create New Analog Trunk 16 Figure 22 VoIP Trunks Create New Register SIP Trunk snannnnnannnnannnnnnnnnnnnnnnnnnnnnnnrrnnnnnnnnnrrennnrrnenrnene 18 Figure 23 VoIP Trunks Edit VolP funk 18 Figure 24 Status TrUNKS cccccccccccssseeceeceeeseeceeceeeeceeesseaeeeeeecsauaeceeesseaseceesseuaseceeesuaaseeeesssagseesesessageeess 18 Figure 25 Routes Create Outbound Route cc ceeeccccccceeceeeeeeeeeeeeeeeaeeeeeeeeeeeeeaeeeeeeeeeeesssseaaeeeeeeeeseaaas 20 Figure 26 Routes Create Inbound Route 21 OVERIEW This document will provide instructions on how setup a UCM6100
8. LC Current Disconnect Yes e i Ring Timeout Threshold ms i RX Gain 0 G TX Gain 0 G Use CalerD Yes Le G Fax Detection No e i Caller ID Scheme Bellcore Telcordia 7 j Auto Record No e Tone Settings G Busy Detection Yes e G Busy Tone Count 2 ON Congestion Detection Yes i Congestion Count 2 G Tone Country United States of America USA 7 i Busy Tone i Congestion Tone 7 PSTN Detection Figure 21 Analog Trunks Create New Analog Trunk 16 Note If there are reports of calls being dropped and lines are not disconnecting properly this could mean that there are line settings mismatched The UCM6100 series offers an auto detect feature that tests the line and provides the best possible settings This option is called PSTN Detection which can be found under the Analog trunk configuration page VoIP TRUNKS VoIP trunks can be configured under Web GUI gt PBX gt Basic Call Routes gt VolP Trunks Once created the VoIP trunks will be listed with Provider Name Type Hostname IP Username and Options to edit detect the trunk e Click on Create New SIP IAX Trunk to add a new VolP trunk e Click on to configure detailed parameters for the VoIP trunk e Click on to configure Direct Outward Dialing DOD for the SIP Trunk e Click on to start LDAP Sync e Click on to delete the VoIP trunk There are 4 different type of VoIP trunks that can be configured The types are Peered Registered SIP tru
9. 510 Conference Room Options Enable Caller Menu G Record Conference CO Quiet Mode CO Wait For Admin Gi Enable User Invite G Announce Callers Ci Public Mode G Play Hold Music For First Caller Gi Skip Authentication When Inviting Users via Trunk from Web GUI Figure 15 Conference Bridge Create New Conference Room 4 Click Save at the bottom then Apply Changes at the top We should now have a conference room created and the status page will display the following a F 196 0 0 d M User Caller ID Caller Name Channel Name Activity Options Figure 16 Conference Bridge Create New Conference Room With the phone that was registered to the UCM6100 series dial the conference room extension For this example we will dial 196 The user will hear a prompt for the conference password Depending on the user the regular password or admin password can be entered During a conference call the admin can login to the UCM6100 series and view the conference room status This provides the admin with details on which conference room is active who the participants are and the conference call current duration Besides status information the admin has a several conference management tools By clicking the do button the admin can invite other users to the conference Clicking do will kick the selected user from de the conference When clicking or Co button the admin will mute unmute the specific user
10. Am Innovative IP Voice amp Video Grandstream Networks Inc UCM6100 Basic Configuration Guide Grandstream Networks Inc www grandstream com TABLE OF CONTENTS OVERIEW savavavavavnvnnnvnnnnnnnvnvnvnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnvnvnvnvnnnn 4 SETUP GUIDE SCENARIO aravnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnnnvnvnvnvnvnvavnvavnvnvan 4 QUICK INSTALLATION annnvavnnnnvannnvnnnnnnnnnnnvnnnnnnvnnnnvnnnnvnvnnnnvnnnnvannarnvnnnsvnnnnvnvnnnnne 5 Seel ONS GY RE oun nuaendse a aondetacnencenesagumenasredcsteonies 5 Access UCM6100 series Web Interface 5 CREATE USER EXTENSION NNN ENNEN ENNEN ENKEN ENKEN EN EN EN ENKEN ENKEN EN ENEE ENKEN 6 Configure Extension Range cccccccsssssccccceeccseeseeceeeeeeeeeeeseeceeeeeesseeeseeceeeeessseeseeeeeeeesssseaaeeeeeeeessssaaaaassss 6 Batch amp Single User Creation cccccccccccccsssseceeeceeeececcceeuseceeseaeuseeeeeesaeueeeesseaaueeesseeaeceeessaaeeeeesssaneeeess 7 Steps on Adding Single ISO EEN 7 Steps on Adding s GOL EEE 8 PROVISIONING amp ZERO CONFIG sanannvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 10 Auto Discovermg rrtt nttEEAnEESEEEESAAEENAEEEEAEEEEnn EEEE n rnrn nnee n nnn 10 Extension Aesignmment enne 11 CONFERENCE BRIDGE 22 ee 12 How to Setup a Conference Bridge cccccccccccessseeeceeeeeeceeeeeeeeceeeeeeaueuseeceeeeesesaeaeeeeeeeeessaeaaeeeeeeeeeseaas 12 NVH EEN 14 ENN Re 14 OCEN EATA AYA m 14 EI TEE 16
11. D shows up the IP address LCD Maviaton T Keys LED Indicators A Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and fax to the FXS ports LAN LED WANLED USBLED SOCadLED FXSLED FXOLED Figure 2 Quick Installation Guide for UCM6102 ACCESS UCM6100 SERIES WEB INTERFACE Accessing the UCM6100 series web interface allow users to manage users and system settings locally as well as remotely To access the web Ul depends on where the user s computer is connected If the computer is connected to the same switch router that the UCM6100 series WAN port is connected then browse to the IP addressed that is displayed on the UCM6100 series LCD This address is the WAN IP If the computer is connected to the LAN side of the UCM6100 series then users would browse to the default IP of the UCM6100 series which is 192 168 2 1 If successful the UCM6100 series login page will be displayed as shown below GH UCM6102 IPPBX Appliance SS Password English v Figure 3 Quick Installation Guide Login Screen CREATE USER EXTENSION CONFIGURE EXTENSION RANGE First part of configuring the UCM6100 series should be about planning for expansion Here are some questions to think about when setting up extension ranges e How many users are in the office e Will there be departments within the office e Is this office interconnecting with another office Once there s a clear
12. ER 1 Navigate to PBX gt Basic Call Routes gt Extensions For first time setups users will see No Extension defined Create New User Modify Selected Extensions Delete Selected Extensions Batch Add Extensions No Extensions defined Figure 5 Create User Extension Extensions 2 Click on Create New User 3 On the Create New User screen users can enter in quite a few options but they are not required for this tutorial Click Save at the bottom of the page Create New User General Extension 100 G Caller Name G5Support 1 CO CallerlD Number 100 G Permission Internal H CO SIPNAX Password hO39d 229b G Enable Voicemail w i Voicemail Password 69380 CO Email Address support grandstream con CO Call Forward Er CO Call Forward No Answer GJ Call Forward Busy GJ Ring Timeout GJ Language Default GJ Auto Record No e CO Skip Voicemail Password OO Support HotDesking Verification Mode Figure 6 Create User Extension Create New User After clicking Save the Extensions page will display with the single SIP extension that was just created Here the user has the ability to edit the extensions by clicking the d at the right Extensions 7 100 GSSupport 1 SIF j DI Figure 7 Create User Extension Created Single User STEPS ON DDING BATCH OF USERS 1 Navigate to PBX gt Basic Call Routes gt Extensions 2 Click on Batch Add Extensions 3
13. Gi e 100 GSSupport 4 SIP 192 168 2 101 5060 nm Figure 14 Provisioning with Zero Config Extension Status 11 CONFERENCE BRIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time e UCM6102 6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants e UCM6108 6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants The conference bridge configurations can be accessed under Web GUI gt PBX gt Call Features gt Conference In this page users could create edit view invite manage the participants and delete conference bridges The conference bridge status and conference call recordings if recording is enabled will be displayed in this web page as well HOW TO SETUP A CONFERENCE BRIDGE 1 Click on Create New Conference Room 2 At the Create New Conference Room screen the Extension is automatically populated since the extension range is in effect Users can assign another number that is within the Conference Extension range 3 Next uncheck the option Public Mode This will make the password options available Enter a numeric password for an admin as well as the regular user password In this example the user enters 511511 as the user password and 510510 as the admin password Create New Conference Bridge G Extension 196 Password Options G Password 511511 CO Admin Password 510
14. RO CONFIG Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP HTTP HTTPS download All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file The UCM6100 provides a Plug and Play mechanism to auto provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it This allows users to finish the installation with ease and start using the SIP devices in a managed way To provision a phone three steps are involved i e discovery assignment and provisioning The UCM6100 creates XML config file to the detected assigned Grandstream device and accomplishes the following configurations on the device after the provisioning e AUCM6100 extension will be assigned and registered on the phone e SIP related network settings such as NAT traversal and Use Random Port are configured on the phone e Call settings such as Dial Plan and Auto Answer e LDAP client configurations will be set up automatically on the phone to use the default LDAP directory e generated in the UCM6100 LDAP server This section explains how zero config works on the UCM6100 The settings for this feature can be accessed via Web GUI gt PBX gt Basic Call Routes gt Zero Config AUTO DISCOVERING When referring back to our typical scenario in the beginning of this tutorial we Know that t
15. ation as well as a time conditioned destination 20 SETUP INBOUND ROUTE 1 2 Click on Create New Inbound Rule For Trunks select the SIP trunk that has been configured e g GS Trunk The DID pattern can be composed of two parts divided by a character The first part is used to specify the dialed number and the second part is used to specify the caller ID which is optional If caller ID section is entered it means only the extension with the specific caller ID is allowed to call into this trunk Privilege level can be left as Internal Click the dropdown box for Default Destination and select IVR Then select the IVR extension Next click on Click to add Time Condition Enter a Start Time of 8am End Time of 6pm Next select By Week for Date and select Monday Friday For Destination select Extension and choose an extension number Create New Inbound Rule Trunks SIF Register Trunks GSTrunk F i DID Pattern 5255389172 LU Privilege Level Internal e LU Default Destination IWR 7004 e Time Condition Start Time OF OO e End Time 18 OO e Date By week By day Week Sun Mon Tue Wed Thu Fri Sat All Destination Extension 7 100 e Cancel RTD Figure 26 Routes Create Inbound Route When a call is received on this SIP trunk during the hours of 8am to 6pm it will be routed to extension 100 All calls outside of this condition will be ro
16. he desired trunk for this particular dial pattern For long distance calls it may be cost effective to route the calls to SIP trunk versus going through a local PSTN line Click Save and then click on Apply Changes at the top Edit Outbound Rule outrt local CO Calling Rule Name local G Pattern UU G Privilege Level International e G Password Send this call through trunk GJ Use Trunk AnalogTrunks Analog G Strip 0 CO Prepend G Use Failover Trunk Click to add failover trunk Figure 25 Routes Create Outbound Route INBOUND ROUTES In the UCM6100 an incoming calling rule allows for various inbound destinations Users can route inbound calls by DID to Extension Voicemail Conference Room Queue Ring Group Page Voicemail Group FAX DISA or IVR These inbound routes can also be triggered based on a time condition as well Inbound routes can be configured via Web GUI gt PBX gt Basic Call Routes gt Inbound Routes Click on Create New Inbound Rule to add a new inbound route Click on DID Features to configure DID features for the inbound route Click on Blacklist to configure blacklist for all inbound routes Click on to edit the inbound route Click on to delete the inbound route This section of the tutorial will provide instructions on how to setup an inbound route for a Registered SIP Trunk Inbound calls into this SIP trunk will have a default destin
17. here is a GXP2124 connected to the LAN side of the UCM6100 series The UCM6100 series LAN interface has DHCP enabled and has assigned the GXP2124 with an IP address By default the IP assigned would be within the 192 168 2 X range When the UCM6100 series offers an IP address to the phone it also offers DHCP Option 66 which provides the phone with a config server path that points to the UCM6100 series All of Grandstream VoIP devices have Option 66 turned on by default and this is how the GXP2124 was discovered by the UCM6102 Upon being discovered the GXP2124 will provide details about its MAC IP Address Version Firmware Vendor Model Connection Status and Create Config By navigating to PBX gt Basic Call Routes gt Zero Config a user will be able to see the discovered device s Auto Provision Settings Create New Device Delete Selected Devices Reset All Extensions Filter All Bs MAC Address 1 000B22565E1E 192 168 2101 1 0 5 26 Grandstream GAP2124 Connected Mo Fi OU ii Figure 11 Provisioning with Zero Config Auto Discovery EXTENSION ASSIGNMENT In the Auto Provision settings users have the option to enable Automatically Assign Extension If enabled an extension will be created and assigned to the new device detected This is a great feature if specific extension assignment isn t required but for our setup we ll work on manually assigning an extension to a discovered device K F Navigate to PBX gt
18. nk or Peered Registered IAX trunk This tutorial will demonstrate how to configure a SIP Registered Trunk SETUP VOIP TRUNK 1 Click on Create New SIP IAX Trunk 2 Click the dropdown box for Type and select Register SIP Trunk 3 Enter a name for Provider Name e g GSTrunk 4 Configure the IP address or URL of the VoIP providers server as the Host Name e g sip grandstream com 5 Input the username to authenticate with the VoIP provider as the Username e g 62663891 72 6 Enter password for username to authenticate with VoIP provider server 7 Enter the AuthID This is the SIP service subscriber s ID used for authentication If not configured the CallerID will be used for authentication 8 Enter an outbound proxy if the provider requires one 9 Click Save and then Apply Changes at the top New SIP IAX Trunk 95 e Type Provider Name Host Name Keep Trunk CID Username Password AuthID Outbound Proxy Auto Record More details will be shown when editing trunk Register SIP Trunk e GSTrunk 62663091 F2 Le EK EE 6256653469172 Cancel Figure 22 VolP Trunks Create New Register SIP Trunk After creating the SIP trunk users can click the on the right of the VoIP trunk for more configuration options o 00000080 Codec Preference From Domain From User Outbound Proxy Support Auto Record DID Mode Enable Qualify
19. ough voice prompts Welcome Prompt is the recording that will be played when a caller reaches the IVR Users can click on the Prompt link next to the dropdown box to configure a welcome prompt Create New IVR LU en Ly i d Name Extension Dial Other Extensions Dial Trunk Permission Welcome Prompt Digit Timeout Response Timeout Response Timeout Prompt Invalid Prompt Response Timeout Repeat Loops Invalid Repeat Loops Language OfficeHours2 7004 ke welcome v Promot 3 10 ivr createtimeout e invalid T J F 3 F Default Figure 19 IVR Create New IVR 6 The next section on configuring an IVR would be the Key Pressing Events Users can direct calls based on a callers selection For example a caller reaches the IVR and the Welcome Prompt plays Thank you for calling Grandstream Networks For support please dial 0 For Sales please dial 1 Click on the drop down box for the first event which is Press 0 and select Extension Another drop down box will appear and the user can then select an extension from the list For this example the user selects Extension 100 7 For Key Pressing Event Press 1 click on the drop down box and select Extension User selects Extension 101 Besides from Extension as a Key Pressing Event the user can select Voicemail Conference Room Voicemail Group IVR Ring Group and many more Key Pressing Events
20. picture of how many users will be at each location how departments are going to be segmented and what s the expected growth of the company a user can then configure the extension range Navigate to PBX gt Internal Options gt General Extension Preference i Enforce Strong Passwords w Gi Enable Random Password wi Disable Extension Range User Extension 100 195 Conference Extensions 196 199 NR Extensions 7000 7100 Ring Group Extensions e400 6499 Queue Extensions 6500 6559 Voicemail Group Extension 6600 6699 Figure 4 Create User Extension Extension Range In the figure above the user extension range is set with a starting extension of 100 and ending at 195 This allows up to 196 extensions to assign to users We have also created a conference extension range from 196 to 199 which gives 4 conference bridges Users can configure any extension range as they desire Here we ve configured it to use three digit extensions with a leading 1 Click Save at the bottom Then remember to click on Apply Changes at the top so that our extension range will be ready for the next steps BATCH amp SINGLE USER CREATION So now that there s extension ranges configured we can now begin creating users to prepare for the provisioning process There are two methods of creating a user One method would be creating a single user The other method would be creating a batch of users STEPS ON DDING SINGLE US
21. series from an out of the box state to a fully functional state This includes design considerations creating user extensions provisioning endpoints with Zero Config conferencing auto attendant configuration analog VolP trunks routing inbound outbound calls and voicemail fax to email setup For detailed information in regards to parameters that are encountered in this guide please check the UCM6100 series User Manual SETUP GUIDE SCENARIO In this setup guide we will be using the UCM6102 which has a WAN and LAN interface The image below shows the most typical setup where you have the UCM6100 series WAN port connected to the Internet and the LAN side of the UCM6100 series providing DHCP We will use this scenario to setup a Grandstream GXP2124 which will be connected to the LAN side of the UCM6100 series There can also be a network switch connected to the LAN port of the UCM6100 series so that there may be more than one device connected Boston MA Local Area Network 4 W Analog Phone Figure 1 Typical UCM Scenario QUICK INSTALLATION CONNECTING THE UCM6102 gt 1 Connect the UCM6102 WAN port to the uplink port of an Ethernet switch hub with an RJ45 Ethernet cable SD Card Slot Reset WANPot Greg USB Port OC 12V LAN Port 2x FXS Port 2xFX0 Port gt 2 Connect the power adapter 3 Once the UCM6102 boots up and connects to the network the LED indicator for WAN port will be in solid green and the LC
22. ttern 1xxx for trunk 1 and pattern 100x for trunk 2 the one listed on the top will be used HOW TO CONFIGURE AN OUTBOUND ROUTE 1 2 3 Click Create New Outbound Rule Configure the name of the Calling Rule For example Local LongDistance and etc Create a dial Pattern For 7 digit dialing Local the pattern will look like this XXXXXXX This means that any 7 digits will use this route For 10 digit dialing the pattern would look like this NXXNXXXXXX If a 1 is required before dialing out the dial patter can be configured in this manner 1NXXNXXXXXX In this example the dial pattern is going to be created for local 7 digit dialing so the pattern is XXXXXX Next set a Privilege Level There are 4 Privilege Levels Internal Local National International Internal is the lowest level of security where as international is the highest level of security The way that Privilege Levels are used could be thought of as door locks Extensions are granted with Permissions that can be seen as keys If an Extension is configured with an Internal permission it CANNOT access an outbound route with a Privilege level of Local National and International A user configured with National permission can access routes that have a Privilege Level of Internal Local National but not International The pattern that was configured is a 7 digit dialing pattern For Use Trunk select the Analog Trunk or select t
23. uted to the IVR extension 7004 If there are any questions or concerns please feel free to get in contact with Grandstream Networks support by calling 617 566 9300 or create a support ticket by clicking this link 21
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