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1. Feature name Dedicated feature Programmable feature Softkey button button Do Not Disturb X X Group Pickup Group X X Pick Up Hold X X Hunt Groups X Intercom X Malicious Call X X Identification MCID Meet Me X X Mobile Connect X X Mobility Mute X Other Pickup X X PLK Support for Queue X Status Privacy X Queue Status X Quality Reporting Tool X X QRT Record X Redial X X Speed Dial X X Speed Dial Line Status X X Support for Hold Button X on USB Headsets Transfer X X E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Operations Survivable Remote Site Telephony Overview X Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted you receive an alert message on your phone If you are on an active call the call remains established and you enter a failover situation This failover is the Survivable Remote Site Telephony SRST feature While in failover not all the features of your phone are available The following table describes typical feature and feature availability although not all the features may be supported on your phone For more information about feature availability during failover contact your system administrator Note SRST does not support IPv6 Table 1 Fea
2. Bj Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Buttons and Hardware 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines features and call sessions e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button Note Ifyou are using a locale that reads right to left such as Arabic _ the line button and session button locations are swapped Depending on how your system administrator sets up the phone the buttons provide access to e Phone lines and int
3. Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Buttons and Hardware 6 Release Button Ends a connected call or session hac 7 Hold Resume button Places an active call on hold and resumes the held call 8 Conference button Creates a conference call 9 Transfer button Transfers a call 10 Speakerphone button Toggles the speakerphone on or off When the speakerphone is on the button is lit 11 Mute button Toggles the microphone on or off When the microphone is muted the button is lit 12 Headset button Toggles the headset on or off When the headset is on the button is lit 13 Keypad Allows you to dial phone numbers enter letters and select menu items by entering the item number 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 15 Contacts button Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories J Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Cisco IP Phone 8861 i 16 Applications button Opens or closes the Applications menu Use the Applications button to access call history user preferences phone settings and phone model ED information 17 Messages button Autodials your voice messaging syst
4. Enable Mobile Connect Enable Mobile Connect Step 1 Step 2 Step 3 Procedure Press Mobility to display the current remote destination status Enabled or Disabled Press Select to change the status Press Exit Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Step 1 Step 2 Step 3 Procedure Press Mobility or To Mobile to display the current remote destination status Enabled or Disabled Press Select to change the status Press Exit Switch a Desk Phone Call to a Mobile Phone Step 1 Step 2 Step 3 Procedure Press Mobility Select To mobile Answer the in progress call on your mobile phone Note You cannot use the same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Switch a Mobile Call to the Desk Phone Switch a Mobile Call to the Desk Phone Procedure Step1 Select a line on your desk phone Step2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step1 While on your mobile phone enter the access code for the hand off feature For more infor
5. Bj Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Accessories Cisco IP Phone 8800 Key Expansion Module Features i Your administrator sets up the Key Expansion Module to display in one column or two column mode One column mode In one column mode each row in the display corresponds to one line and this line can be accessed by either the button on the left or the button on the right In this configuration the Key Expansion Module displays 9 lines on page 1 and 9 lines on page 2 The following graphic shows the one column mode Justin Wolf 8817 Sharon x Rick Jones 9021 x Call pickup b Meet me 372331 Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Accessories Place a Call on the Key Expansion Module Two column mode In two column mode each of the buttons on the left and right of the screen is assigned to different lines In this configuration the Key Expansion Module displays 18 lines on page 1 and 18 lines on page 2 The following graphic shows the two column mode sebeedes cn Jane Smit Ray Lee 5 S 1 5 Eric Monila Dave Brow Tom Willis Judy Taylo Jesse Mill David Wol 3 G Intercom Cindy Blac gt E3 Kathy Kay x Matt Loke x 372330 Place a Call on the Key Expansion Module Procedure Step1 Press the line button on the Key Ex
6. 7 Handset connection 4 Network port 10 100 1000 SW connection 8 Analog headset connection optional IEEE 802 3at power enabled L Note Each USB port supports the connection of up to five supported and nonsupported devices Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as two Cisco IP Phone 8800 Key Expansion Modules one headset one hub and one other standard USB device on the side port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Buttons and Hardware 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red Bi Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Buttons and Hardware 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings 3 Programmable feature Your phone provides quick access to your phone lines features and call buttons and Session sessions buttons e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons
7. Call Pickup Allows you to monitor the line status of and pick up a ringing call on a ringing call ona speed dial button Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line Related Topics Call Park on page 41 Speed Dial on page 68 Custom Line Filters Custom Line Filters enable you to reduce alert activity by filtering it to high priority lines by allowing you to set the alerting call notification priority on a subset of lines covered by an alert filter The custom filter generates either traditional pop up alerts or actionable alerts for incoming calls on the selected lines For each filter only the subset of lines under coverage will generate an alert If a filter is turned off lines under its coverage will not show alert notifications If this feature has been configured there are three selectable filter types available to you e All Calls on all lines e Daily schedule e Custom user The administrator configures the default line filter which is visible to you as the Daily schedule filter Even if the administrator has not configured the default filter the all calls filter and custom filter options are available to you If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists or all calls if it does not You cannot edit either the All Calls filter or the Daily schedule filter but you can use t
8. www cisco com c en us support unified communications unity connection products user guide list html Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Voicemail a Visual Voicemail i Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER A Advanced Calling Features e Conference page 65 e Meet Me Conference page 67 e Speed Dial page 68 e Do Not Disturb page 70 Malicious Call Identification page 71 Extension Mobility page 71 e Mobile Connect page 72 e Line Status page 74 e Custom Line Filters page 75 Hunt Groups page 78 e Barge page 79 e Call Chaperone page 80 Uniform Resource Identifier Dialing page 81 Intelligent Proximity for Mobile Devices page 82 Intelligent Proximity for Tablets page 86 Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting When you are talking on a call use Conference to dial another party and add them to the call If you have multiple phone lines you can alternately use Conference to combine two calls across two lines For example if you have a call on Line and a call on Line 2 you can combine the calls into a conference As the conference host you can remove individual participants from the conference The conference ends when all participants hang up Cisco IP Phone 8811 8841 8851 and 8861
9. Indication appear on the phone screen Only the Message Waiting icon displays Directed Call Park No The softkey does not display Hold Reversion No Calls remain on hold indefinitely Remote Hold No Calls appear as Local Hold calls Meet Me No The Meet Me softkey does not display PickUp No The softkey causes no action Group PickUp No The softkey causes no action Other PickUp No The softkey causes no action Advanced Operations Survivable Remote Site Telephony Overview Feature Supported Notes Malicious Call ID No The softkey causes no action QRT No The softkey causes no action Hunt Group No The softkey causes no action Intercom No The softkey causes no action Mobility No The softkey causes no action Privacy No The softkey causes no action Call Back No The Call Back softkey does not display Shared line Yes BLF Speed Dial Yes When your phone loses connectivity your phone may display a message like this Service interruption Some features unavailable Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 f Advanced Operations A Survivable Remote Site Telephony Overview E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 9 User Preferences Change the Wallpaper page 99 Change the Ringtone page 100 Adjust the Phone
10. and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Bluetooth Wireless Headset Performance The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range You can connect up to five headsets but only the last one connected is used as the default Because there can be potential interference issues Cisco recommends that you move 802 11b g devices Bluetooth devices microwave ovens and large metal objects away from the wireless headset For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with Power over Ethernet PoE your Cisco IP phone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 21 Statement Changes or
11. and the called party To determine if you are an authorized chaperone contact your system administrator The chaperone answers a call creates a conference call and remains on the conference call to chaperone and record the call Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button When the chaperone hangs up the call the entire conference ends The chaperone can perform only the following tasks while chaperoning the call e Record the call e Conference in one participant A chaperone can conference the first participant only subsequent participants can be added to the conference only by the other participants in the conference End the call E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Record a Chaperoned Call i Record a Chaperoned Call Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Answer an incoming call Record displays if the system determines that the call must be chaperoned and recorded Press Conference E3 to create a conference call Enter the phone number for the party you want to add and press Call When the called party answers press Conference The conference begins Press Record to begin recording the conference call Alternatively you can begin recording the call before the conference call is established In this case press Conference after answering th
12. if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment causes interference to radio or television reception which can be determined by turning the equipment off and on users are encouraged to try to correct the interference by using one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized
13. 2 To place a call from any phone line press Redial Navigate and Select Items To place the call on a specific phone line select the line to obtain dial tone and press Redial Task Action Example Scroll to highlight an item Press the Navigation cluster and Select button Highlight a call from the missed call list Select an item by number Press the corresponding number on the keypad Press 2 to select the second item in the Applications menu Select an item using the Select button Press Select at the center of the Navigation cluster and Select button Highlight the Settings application and press Select Navigate to a submenu A right arrow gt next to the menu item indicates that a submenu exists Highlight the menu item and press the item number on the keypad Or press the Navigation cluster and Select button Highlight the Network Setup menu then press 1 to open the submenu Select a line to use a calling feature when the line is idle Press the line button Indicators of your line selection include e The selected line is displayed on the phone screen header e On phones with color screens the color of the icon on the line label changes to blue Press the line button and then press Forward All to forward calls on that line E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5
14. Answer Calls 31 Answer the Oldest Call First 32 Call Pickup 32 Answer a Call Using PickUp 33 Answer a Call Using Group PickUp and a Phone Number 34 Answer a Call Using Group PickUp and a Group PickUp Number 34 Answer a Call Using Other PickUp 35 Automatically Answer Calls 35 Respond to a Call Waiting Notification 36 Manage Calls 36 Decline a Call 36 Transfer a Call to Another Number 37 Toggle Between Calls Before Completing a Transfer 37 Monitor and Record Calls 37 Call Forward 38 Forward All Calls 38 Mute Phone 39 Hold Calls 39 Swap Between Active and Held Calls 39 Put a Call on Hold by Answering a New Call 39 Respond to a Hold Reversion Notification 40 Determine If a Shared Line Is On Hold 40 Remote Hold 40 Set Up Call Back Notification 40 Call Park 41 Park and Retrieve a Call Using Call Park 41 Park a Call Using Assisted Directed Call Park 42 Park a Call Using Manual Directed Call Park 42 E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Contents Manage Intercom Calls 43 Place a Dedicated Intercom Call 43 Place a Dialable Intercom Call 43 Receive an Intercom Call 44 View Phone Information 44 Sign In To the Cisco Unified Communications Self Care Portal 45 CHAPTER 4 Contacts 47 Corporate Directory 47 Search and Dial a Contact 47 Search and Dial a Contact While On a Call 48 Personal Directory 48 Sign In and Out of the Personal Directory 49 Add a Personal Direc
15. Edit or Select Highlight a ringtone Press Select or Edit Press Play to play the sample ringtone Press Set to apply the ringtone To apply the ringtone to all lines press Apply To All Press Return to return to the Settings screen Adjust the Phone Screen Brightness Step 1 Step 2 Step 3 Step 4 You can adjust your phone screen brightness level Procedure Press Applications ER Use the Navigation cluster and Select button to scroll and select Settings Select Brightness To increase brightness press up or right on the Navigation cluster e To decrease brightness press down or left on the Navigation cluster Press Save to set the brightness or press Cancel to exit Adjust Phone Screen Contrast You can adjust the contract on the Cisco IP Phone 8811 E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 User Preferences Step 1 Step 2 Step 3 Step 4 Procedure Press Applications ER Use the Navigation cluster and Select button to scroll and select Settings Select Contrast e To increase contrast press up or right on the Navigation cluster Change the Font Size e To decrease contrast press down or left on the Navigation cluster Press Save to set the contrast or press Cancel to exit Change the Font Size You can increase or decrease the maximum number of characters the phone displays by changing the font size for the displ
16. I Do If I Accidentally Press a Button While on a Call What Should I Do If Accidentally Press a Button While ona Call Question What should I do if I accidentally press a button while on a call Answer If you are on a call and press a button for another line your line view will change Your current call disappears from view and calls for the newly selected line are displayed To redisplay the call you are on select the line that it is on press All Calls or press the Primary line key if it is set up by your administrator to display all calls How Do Check Missed Calls Question How do I check missed calls on my phone Answer To check missed calls on your phone Press Applications EB select Recents and press Missed Calls e Press All Calls and then press Missed Calls How Do I Exit from a Running Application E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Question How do I exit from a running application Answer To exit from a running applications you must 1 Press Applications ER 2 Scroll and select Running Applications 3 Select a running application and press Close App to close the application When prompted save your changes 4 Press Exit to end the running application If you do not exit a running application it continues to run in the background Frequently Asked Questions How Do I Connect Two Calls and then Drop from the
17. Ifthe call rings press Answer to connect to the call E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Automatically Answer Calls Answer a Call Using Other PickUp Step 1 Step 2 Procedure Press OPickUp to answer a call in your pickup group or in an associated group to your phone If your phone supports autopickup you are now connected to the call If the call rings press Answer to connect to the call Automatically Answer Calls Step 1 Step 2 Incoming calls can be answered automatically by your phone after one ring Your administrator sets up the Auto Answer feature to work with either your speakerphone or headset For more information contact your administrator Procedure When your phone is set up to autoanswer calls using your headset a To answer calls automatically with a headset prepare your phone in the following way Ensure that your headset is connected to the phone Ensure that the headset button is illuminated When you geta call the call answers automatically and you interact with the caller using the headset b To end calls or make calls use the buttons and softkeys Do not use the headset button a c yf you do not want calls to automatically answer on your headset press the headset button to turn off the headset and use the handset or speakerphone to make and answer calls When your phone is set up to a
18. Line Myself i How Do I Connect Two Calls and then Drop from the Line Myself Question How do I connect two calls and then drop from the line myself Answer When you are on an active call not on hold do the following Press Transfer and enter the transfer recipient s phone number in one of these ways e Press the session button of a held call e Enter the transfer recipient s phone number Scroll to a Call History record and press Call e Press a speed dial button e Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately 2 Press Transfer again You do not have to wait for the recipient to answer to complete the transfer What Does the Swap Softkey Do Question What does the Swap softkey do Answer The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference This allows you to consult privately with the party or parties on each call before combining the calls into a conference How Do I Cancel a Conference or Transfer After Start It Question Can I cancel a conference or transfer procedure after I have started it Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Frequently Asked Questions How Can Combine Two Calls Into a Single Conference Call Ans
19. Related Topics Line Status Indicators on page 74 Answer a Call Using PickUp Call PickUp allows you to answer a call ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers There are three ways you can pick up a call e PickUp Allows you to answer a call ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time e Group PickUp Allows you to answer a call on a phone that is outside your call pickup group by e Using a group pickup number provided by your system administrator Dialing the number of the ringing phone e Other PickUp Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group Your system administrator sets up your call pickup group and your call pickup softkeys depending on your call handling needs and work environment You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you Line Status indicators allow you to see if a line that is associated with a speed dial button is idle in use in a Do Not Disturb state or ringing Procedure Step1 Perform one of the following actions e Press PickUp to transfer a ringin
20. Speed Dial list Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Advanced Calling Features A Intelligent Proximity for Mobile Devices N Note When you enter a URI address to place a call do not pause for more then 10 seconds between key presses After 10 seconds of inactivity the phone assumes that it has the complete address and attempts to place the call When you dial or receive a call through URI dialing the call window and incoming call alert display the complete URI address When you enter a URI address the maximum length is 254 characters You can enter the complete domain name to override the default domain URI dialing works with the other features of your phone e You can configure a URI address as a speed dial entry to place a call e You can configure the Call Forward All destination using the Speed Dial or Call History entries e You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored in the Speed Dial list or Call History e You cannot use URI addresses during Meet Me conferences or for Group Call Pickup e You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or Call History e You can monitor the state in use or idle of a call using URI Dialing associated with Speed Dial or Call History e You can initiate URI Dialing when a busy or unavai
21. Toggles the microphone on or off When the microphone is muted the button is lit y 12 Headset button Toggles the headset on or off When the headset is on the button is lit 13 Keypad Allows you to dial phone numbers enter letters and select menu items by entering the item number 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 15 Contacts button Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories 16 Applications button Opens or closes the Applications menu Use the Applications button to access call history user preferences phone settings and phone model re information Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Power Save and Power Save Plus 17 Messages button Autodials your voice messaging system varies by system 18 Back button Returns to the previous screen or menu 19 Handset Phone handset Power Save and Power Save Plus There are two levels of energy saving modes that your system administrator can set up e Power Save The phone display goes blank when not in use for a period of time reducing the power requirements e Power Save Plus The phone display goes blank turning the phone off and on at predetermined times The power to the phone is significantly reduced Power
22. True the following circumstances determine the type of tone the protected phone plays e If end to end secure media is established and the call status is secure the phone plays the secure indication tone three long beeps with pauses e If end to end nonsecure media is established and the call status is not secure the phone plays the nonsecure indication tone six short beeps with brief pauses e When the Play Secure Indication Tone option is disabled no tone plays For more information contact your system administrator Shared Lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call When the line flashes red your coworker can pick up the call If you share a line with a coworker e When a call comes in on the shared line e Your phone rings the line button is solid amber and the session button flashes amber e Your coworker s phone rings the line button is solid amber and the session button flashes amber e When your coworker has a call on the shared line E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Operations Feature Buttons and Softkey i e If your coworker has privacy enabled the shared line button is solid red the session button is solid red but the call information does not display on your phone e If your coworker does not have privacy enabled the shared line but
23. User Guide for Cisco Unified Communications Manager 10 5 E Advanced Calling Features Add a Third Party to a Conference Add a Third Party to a Conference Procedure Step1 Start with a connected call that is not on hold Step 2 Press Conference Es and do one of the following Enter the phone number for the party you want to add and press Call e Press a speed dial button Press Speed Dial enter a speed dial number and press Speed Dial again e Press Active Calls and select a call e Select a call from the Call History Step3 Wait for the party to answer or skip to step 4 while the call is ringing Step4 Press Conference The conference begins Join Calls Into a Conference The conference is established on the line that had the active call Your system administrator controls the ability to transfer calls from one line to another line Procedure Step1 Start with two connected calls Step2 Make sure that one of the calls is active not on hold If both calls are on hold resume one call Step 3 Press Conference a Step4 Press the line button for the other held call or if the held call is on another line a Press Active Calls b Choose a call from the list c Press Conference The conference begins The conference is established on the line that had the active call Swap Between Calls Before Completing a Conference You can consult privately with the conference and another person before add
24. accessories displays Press Exit to return to the Applications screen View Accessories Details Step 1 Step 2 Step 3 Procedure Press Applications ER Use the Navigation cluster and Select button to scroll and select Accessories A list of phone accessories displays Select an accessory from list and press Show Detail The phone screen displays the details of selected accessory The information displayed on the phone screen depends on the accessory selected Most of the accessories provide these details E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Accessories USB Devices e Device Name e Hostname e Device Type e Device Service e Firmware Version e Paired Status for Bluetooth devices e Connected Status e Configured Status Step4 Press Setup to configure the selected accessory for your phone Step5 Press Exit to return to the Applications screen USB Devices Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices on the side port and five additional standard USB devices on the back port Many third party USB products contain more than one USB device and thus count as more than one device For example a third party USB device may contain an internal hub and a heads
25. additional information to identify that the call has been forwarded Your system administrator controls the amount of additional information that is displayed Additional information can identify the person who forwarded the call to you and the caller information For more information contact your system administrator Answer the Oldest Call First Call Pickup Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your system administrator controls the amount of additional information displayed Additional information can identify the person who forwarded the call to you and the caller information Procedure To answer the oldest incoming call first press Answer Call Pickup allows you to answer a call that is r
26. are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button Note Ifyou are using a locale that reads right to left such as Arabic _ the line button and session button locations are swapped Depending on how your system administrator sets up the phone the buttons provide access to e Phone lines and intercom lines e Speed dial numbers speed dial buttons including the Line Status speed dial features e Web based services for example a Personal Address Book button e Call features for example a Privacy button Buttons illuminate to indicate status e Green steady Active call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group e Amber flashing Incoming call or reverting call e Red steady Remote line in use shared line or Line Status e Red flashing Remote line on hold 4 Softkey buttons Depending on how your system administrator sets up the phone enable softkey options displayed on your phone screen 5 Navigation cluster and The Navigation cluster and Select button allows you to scroll through Select button menus highlight items and select the highlighted item
27. do not select Do not display call information nor Disable Auto Close Note Ifyou select Do not display call information the Make Call Window is not displayed when you next use the phone If you select Disable auto close the call window does not automatically close after 15 seconds Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 e Contacts A Sign Out of Cisco WebDialer Sign Out of Cisco WebDialer Procedure Step1 Access the Make Call or Hang Up window Step2 Select Sign Out j Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 5 Call History e Call History Overview page 55 e View the Call History page 57 e View Call Record Details page 57 e Filter the Call History page 57 e Dial From the Call History page 58 e Edit a Phone Number page 58 e Clear the Call History page 59 e Delete a Call Record page 59 Call History Overview Call History allows you to view information about the last 150 calls on your phone The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one If your phone has multiple lines calls on all lines are added together The oldest calls over the 150 call limit are dropped from the history In the Call History screen the line information such as Line 5623 displays in the upper right corner to indicate the line nam
28. for the analog headset Step4 Press On or Off to enable or disable wideband for the analog headset Step5 Press Return to return to the Accessories screen Bluetooth Headsets For Cisco IP Phone 8851 and 8861 only The Cisco IP Phone 8851 and 8861 support Bluetooth Class technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range When using Bluetooth headsets with your phone these conditions apply e You can pair and connect up to 50 Bluetooth headsets and smart phones to your phone but the last Bluetooth headset or smart phone connected becomes the default for use with the phone e After a Bluetooth headset is connected turning it off and on reconnects it to the phone The following instructions apply when using the Bluetooth headset If you have both a Bluetooth headset and an analog headset attached to the phone only one type of headset works at any time Using a USB headset disables both the Bluetooth and analog headset Enable the Bluetooth headset to disable the analog headset e Disable the Bluetooth headset to enable the analog headset Unplug the USB headset and then enable either the Bluetooth headset or the analog headset e For optimum headset coverage use your Bluetooth headset within 10 ft of the phone although Bluetooth coverage extends to about 30 ft from
29. it on and off from your phone Procedure Press Applications ER Use the Navigation cluster and Select button to scroll and select Bluetooth Press On The Bluetooth icon appears on the phone screen header Optional To add a Bluetooth accessory from this screen select Bluetooth again and press Add Accessory To turn off Bluetooth press Applications E3 Use the Navigation pad and Select button to scroll and select Settings Select Bluetooth Press Off The Bluetooth icon disappears from the phone screen header Disconnect a Bluetooth Accessory Step 1 Step 2 For Cisco IP Phone 8851 and 8861 only Procedure Press Applications ER Select a Bluetooth accessory and then press Disconnect Delete a Bluetooth Accessory For Cisco IP Phone 8851 and 8861 only Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Accessories USB Headsets Procedure Step 1 Press Applications ER Step2 Select a Bluetooth accessory and press Delete The Bluetooth accessory disconnects if it was connected and does not display on the Accessories list USB Headsets For Cisco IP Phones 8851 and 8861 only Your phone supports USB headset devices attaching to all USB ports including side USB back USB and Key Expansion Module USB ports The following USB Headsets are supported e Jabra e PRO9400 and GO6400 series PRO930 Biz2400 GN2000 series Speak 450 Ha
30. matches your problem Press the Select softkey The information is sent to your system administrator Documentation Service Requests and Additional Information For information about how to obtain documentation submit a service request and gather additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com c en us td docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Troubleshooting A Documentation Service Requests and Additional Information i Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 1 Product Safety and Security e Safety and Performance Information page 129 e FCC Compliance Statements page 130 e Cisco Product Security Overview page 131 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone Your access to emergency service through the phone requires that the phone receive power If a power interruption occurs Service a
31. next to each other in the list A plus symbol on entries in call history redial or call directory indicates that your phone is set up to list international calls For more information contact your system administrator The received and placed calls from shared lines are logged in the Call History To view all the call history logs open the Call History screen The following table describes the call state icon and tag for shared lines Call State Call Icon Tag Locally placed calls t Placed Locally received calls t Received Remotely placed calls t Remote Placed Remotely received calls tE Remote Received Missed calls Missed a Note On the Cisco IP Phone 8811 the icon is gray Your Call History list displays the status of monitored lines if the feature is enabled by your system administrator Each call history item in the Call History lists displays an icon to identify the state of the line The following states are available e Offline e Idle e Busy DND Call History View the Call History i View the Call History Step 1 Step 2 Step 3 Step 4 Procedure Press Applications te Select Recents Scroll and select a call record or call group Press Exit to return to the Applications screen View Call Record Details Step 1 Step 2 Procedure If you are on a connected call press Show Detail to show the Call Details screen This screen displays single ca
32. service opens by default If more than one service is set up select an option from the menu Select a service by using one of these feature buttons Feature button that your system administrator sets up o Messages E3 Applications es Contacts For information on Cisco Unified Communications Self Care Portal see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en U S products sw voicesw ps556 products _ user_guide_list html Line Settings Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding visual and audio message waiting indicators voice message indicators ring patterns and other line specific settings You can change your line settings using the Cisco Unified Communications Self Care Portal For information see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E User Preferences Ba Line Settings a Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 1 O Accessories Accessory List page 105 e View the Accessories List page 106 e View Accessories Details page 106 e USB Devices page 107 e Set Up Wideband for an Analog Hea
33. there are many calls then you must scroll to display the sessions If a programmable feature button is set up by your system administrator to answer calls you can press the feature button to answer a ringing call regardless of the line of the call or the line that is currently visible The phone automatically switches the line to display the call Manage Calls Decline a Call Step 1 Step 2 Step 3 Decline allows you to send an active or ringing call to your voicemail system or to a predetermined phone number For more information contact your system administrator You can silence the incoming ringing call Press Volume down once then let the incoming call go to the target number voicemail or predetermined number set up the system administrator Procedure To redirect an incoming ringing call while on another call highlight the incoming call then press Decline Otherwise press Decline to redirect the current active call To redirect an incoming call while not on a call press Decline To redirect a held call first resume the call and then press Decline Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Transfer a Call to Another Number i Transfer a Call to Another Number Step 1 Step 2 Step 3 Step 4 Step 5 Transfer allows you to redirect a connected call from your phone to another number e You can redirect a single call t
34. there is an active call Procedure While on a call adjust the volume on either the desk phone or on your mobile device to adjust the mobile device volume Mobile Contacts and Mobile Call History Sharing A paired mobile device displays in Bluetooth gt Accounts as Bluetooth This account remains until the mobile device is unpaired Mobile Contacts can be checked from the Recents menu on the IP phone Mobile Call History sharing can be found using the New Call softkey Synchronize Bluetooth Contacts Step 1 Step 2 Step 3 The contacts automatically synchronize to the Cisco IP phone when the mobile device connected The contacts update when a call ends or when the mobile device reconnects There is no need to syne contact manually Use the following procedure to check the status of the contacts Procedure Press Contacts Select Settings Select Phone Book Access Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 fail Advanced Calling Features A Intelligent Proximity for Tablets Save Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is No Procedure On the Contacts screen select your mobile phone and check Save Delete Bluetooth Contacts Intelligent Pair a Tablet AS Use this procedure if your Bluetooth Phone Book Access Profile option is Save Procedure On the Contacts screen select your mobile phone and
35. through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 a Basic Operations A Receive an Intercom Call Procedure Step1 Press Intercom Step 2 Step 3 Step 4 Enter the intercom code Note Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Listen for the intercom alert tone then begin speaking Press Intercom to end the call Receive an Intercom Call Step 1 Step 2 Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Procedure When an intercom call comes to your phone you receive a message on your phone screen an audible alert and your phone answers the intercom call with mute activated You can handle the intercom call in one of these ways e Listen to the intercom caller in whisper mode Any current call activity you are already engaged in continues simultaneously In whisper mode the intercom caller cannot hear you Press Intercom to switch to connected mode In connected mode y
36. to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com go hwwarranty Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Warranty A Cisco One Year Limited Hardware Warranty Terms E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5
37. 1 On any idle line from which you want to forward your calls press Forward All Step2 Enter a phone number or select an entry from the Call History list Depending on how your voicemail system is set up you may be able to press Messages to forward all calls to voicemail Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded Step3 To verify that your calls are forwarded look for K7 A Forward All on icon in the line label The forwarding information in the header Step4 To cancel call forwarding press Forward Off E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Mute Phone i Mute Phone Step 1 Step 2 Hold Calls Mute allows you to block audio input for your handset headset and speakerphone so that you can hear other parties on the call but they cannot hear you Procedure Press Mute to turn Mute on Press Mute again to turn Mute off Hold allows you to put an active call into a held state Your phone allows one active call at a time other calls are put on hold Hold works with your phone handset as well as with USB headsets Procedure While on an active call press Hold Swap Between Active and Held Calls Use the line buttons to swap between holding and connected calls Procedure If you have a held call and an active call press the line button for the held call to r
38. 861 User Guide for Cisco Unified Communications Manager 10 5 Contacts Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser For more information contact your system administrator Use Cisco WebDialer with Another Online Corporate Directory Procedure Step1 Sign in to a Cisco WebDialer enabled corporate directory Step2 Search for the required name and select the required number Step3 When prompted enter your user ID and password Note Ifyou are using Cisco WebDialer for the first time review preferences on the Make Call window Step4 Select Call Step5 Select Hang up or hang up the handset after your call completes Change Cisco WebDialer Preferences Procedure Step1 Initiate a call using Cisco WebDialer to access the Make Call window Step2 Select one of the following options from the Make Call window e Preferred language e Preferred device Step3 Choose a line or a phone Note Ifyou have one phone with a single line the appropriate phone and line are automatically selected If you have more than one phone of the same type the list identifies the phone by device type and MAC address To display the MAC address on your phone select Applications gt Phone Information Step4 Ifyou have an Extension Mobility profile select Extension Mobility from the Calling Device drop down menu Step5 Ensure that you
39. Ajaj CISCO g A g R4 4 a E fd Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 First Published September 05 2014 Last Modified September 09 2014 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and
40. Basic Operations Task View All Calls on the Phone i Action Example calls Select a line to use a calling feature Press the line button when the line has one or more active Press the line button twice and then press De Forward All to forward calls on that line Indicators of your line selection include e The selected line is displayed on the phone screen header e On phones with color screens the color of the icon on the line label changes to blue View All Calls on the Phone Step 1 Step 2 All Calls allows you to view a list sorted in chronological order oldest first of all active calls on all of your phone lines You see the normal phone calls as well as shared line barged calls and conference calls You use this feature if you have multiple lines or if you share lines with other users With the All Calls view e All active calls display on one place making it easy to view and interact with calls on any line e When you lift the handset the phone selects your primary line which helps prevent inadvertent use of a shared line for dialing e You can press the flashing amber session button to answer a ringing call on any line You do not need to first select the line with the ringing call before answering it Your system administrator sets up the All Calls button depending on your call handling needs and work environment The All Calls button is the session key with an associated
41. Call Back Notification Procedure Step1 Press Callback while listening to the busy tone or ring sound Step2 Press Exit to exit the confirmation screen Your phone alerts you when the line is free Step3 Press Call to place the call again Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Call Park Call Park Call Park allows you to use your phone to park temporarily store a call which you can then retrieve from another phone such as a phone at a coworker s desk or in a conference room There are two ways you can park a call Park Allows you to park an active call that you answered on your phone and retrieve it using another phone in the Cisco Unified Communications Manager system Directed Call Park Allows you to park and retrieve an active call in two different ways e Assisted Directed Call Park Allows you to park an active call using a feature button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use or idle using Line Status indicators e Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administrator sets up You retrieve the call at another phone by dialing a park retrieval prefix number provided by your system administrator and then dialing the Directed Call nu
42. Headset Place a Call Using a Headset Procedure Step1 Press New Call Step2 Ensure the headset button is lit If the headset button is not lit press Headset E Step3 Enter a number Release a Call and Start Another Call When you are on an active call or dialing and want to release the call the following actions occur e The active call ends The phone provides dial tone e You can dial the new call Procedure Step1 When you are on an active call press End Call or while dialing press Cancel Step2 Enter the required number and press Call Dial an International Number Plus Dialing allows you to press and hold the star key for at least 1 second to insert a plus sign as the first digit in a phone number for international dialing The plus sign applies only for on hook or off hook calling When you see phone numbers with the sign in them you can select and dial the entry without having to add digits for international calls Procedure Step1 Press and hold star for at least 1 second The plus sign displays as the first digit in the phone number The corresponding tone stops to indicate that the has changed to a sign Step2 Dial the number Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations Redial a Number Redial a Number Redial allows you to call the most recently dialed phone number Procedure Step 1 Step
43. IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Buttons and Hardware 3 Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines features and call sessions e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button Note Ifyou are using a locale that reads right to left such as Arabic _ the line button and session button locations are swapped Depending on how your system administrator sets up the phone the buttons provide access to e Phone lines and intercom lines e Speed dial numbers speed dial buttons including the Line Status speed dial features e Web based services for example a Personal Address Book button e Call features for example a Privacy button Buttons illuminate to indicate status e Green steady Active call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group e Amber flashing Incoming call or reverting call e R
44. Manager 10 5 CHAPTER 6 Voicemail e Access Voicemail page 61 e Check for Voice Messages page 61 e Listen to Voice Messages page 62 e Visual Voicemail page 62 Access Voicemail Procedure Step1 Press Messages Step2 Follow the voice prompts Check for Voice Messages Procedure Check for voice messages in any of these ways e Look for a solid red light on your handset You can set up the visual message waiting lamp using the Self Care Portal e Look for a colored box beside the line button The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box Note On the Cisco IP Phone 8811 the box is gray Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Voicemail A Listen to Voice Messages When you select a line with a Message icon the Login screen displays on the phone screen Note Ifyou had selected Yes in the Remember me screen when you last logged in the messages list is displayed If there are more than 99 new voice messages the message count is replaced by a plus sign If call forwarding is set up on a line that has new voice messages the Call Forward icon replaces the Message icon on the line label Note On the Cisco IP Phone 8811 the Call Forward icon is gray e Listen for a stutter tone if available from your handset headset or speakerphone when you
45. Save Depending on how your system administrator set up your phone the phone display may go into a power save mode the phone screen appears blank and the Select button is lit white To turn on the phone display press any button or pick up the handset Power Save Plus Your phone supports the Cisco Energy Wise EW program also known as Power Save Plus Your system administrator sets up sleep power down and wake power up times for your phone to save energy If your phone goes into the Power Save Plus mode the Select button is lit white Ten minutes before the scheduled sleep time the Select button lights up and you receive a message that your phone will power off at a specific time If enabled by your system administrator you also hear your ringtone play The ringtone plays according to the following schedule e At 10 minutes before power off the ringtone plays four times e At 7 minutes before power off the ringtone plays four times At 4 minutes before power off the ringtone plays four times e At 30 seconds before power off the ring tone plays 15 times or until the phone powers off E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Additional Additional Information i If your phone is inactive idle at the sleep time you see a message to remind you that your phone is about to power down To keep the phone active you need to press OK in the me
46. Screen Brightness page 100 e Adjust Phone Screen Contrast page 100 Change the Font Size page 101 Change the Phone Name page 102 e Adjust the Headset Sidetone page 102 e Phone Services page 103 e Line Settings page 103 Change the Wallpaper Your system administrator controls if you can change the wallpaper If you can change the wallpaper you can set up your phone with wallpapers that are provided with the phone or with your own custom wallpaper For more information contact your system administrator Procedure Step 1 Press Applications ER Step2 Use the Navigation cluster and Select button to scroll and select Settings Step3 Select Wallpaper and select a wallpaper option Step4 Press Preview to see the wallpaper on your phone screen Step5 Press Set to apply the wallpaper to the phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E User Preferences Change the Ringtone Change the Ringtone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 You can choose a different ringtone for each line that your phone plays to indicate an incoming call For information about adding custom ringtones to your phone contact your system administrator Procedure Press Applications ER Use the Navigation cluster and Select button to scroll and select Settings Select Ringtone If your phone has multiple lines select a line and press
47. Self Care Portal Use your phone to assign fast dial codes to the directory entries For more information see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Contacts Sign In and Out of the Personal Directory Sign In and Out of the Personal Directory Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts ae Select Personal Directory Enter the user ID and PIN and press Submit Select Log Out press Select and then press OK Add a Personal Directory Entry from the Phone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts ae Sign in to Personal Directory Select Personal Address Book Press Submit Press New You may need to press More first Enter the nickname information You can also enter a name Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Press Submit to add the entry to your personal directory Search for an Entry in the Personal Directory Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts ae Sign in to Personal Directory Select Personal Address Book Select one or all of the following e Last Name Cisco IP Phone 8811 8841 8851 and 8861 Use
48. Shared Line Procedure Press the line button for the shared line Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 m Advanced Calling Features A Enable Privacy on a Shared Line Enable Privacy on a Shared Line Step 1 Privacy allows you to prevent others who share your line from seeing information about your calls Privacy applies to all shared lines on your phone If you have multiple shared lines and Privacy is enabled others cannot view any of your shared lines If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Procedure Press Privacy to enable the feature Visual confirmation displays on your phone screen for as long as the feature is enabled Step2 Press Privacy again to turn off the feature Dismiss the Barge Alert Prompt Window When the Prompt for Barge feature is enabled on your phone you see a pop up window when you start to barge into a call Procedure Press No to cancel the barge or press any line or session key Note The alert closes automatically if the phone opens a new window if a new alert window opens or if the current session is no longer available for barge Call Chaperone Call Chaperone allows an authorized Call Chaperone user the chaperone to supervise chaperone and record a call Chaperoned calls have a minimum of three parties the calling party the chaperone
49. Why Can t I See All Active Calls on My Phone page 119 e How Do I Redirect an Incoming Call page 120 e How Do I Silence a Ringing Call If I m On a Call page 120 e How Do I Resume a Call That is On Hold page 120 e What Is the Difference Between Buttons on the Left and Those on the Right of the Screen page 121 e Why Do Softkeys Keep Changing page 121 e What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines page 121 e What Should I Do If I Accidentally Press a Button While on a Call page 122 e How Do I Check Missed Calls page 122 e How Do I Exit from a Running Application page 122 e How Do I Connect Two Calls and then Drop from the Line Myself page 123 e What Does the Swap Softkey Do page 123 e How Do I Cancel a Conference or Transfer After I Start It page 123 e How Can I Combine Two Calls Into a Single Conference Call page 124 e Why Does My Phone Not Wake Up page 124 e What Do Four Rings in Succession Mean page 124 Why Can t I See All Active Calls on My Phone Question Why can t I see all the active calls on my phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Frequently Asked Questions How Do Redirect an Incoming Call Answer When there are more calls than available session buttons on the phone you can scroll to see them Calls are sorted from oldest to newest with the oldest call at the top of t
50. a mobile device from the available devices list The previously connected mobile device is disconnected and the selected mobile device is connected Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 ai Advanced Calling Features A Delete a Mobile Device Delete a Mobile Device Procedure Step1 Select the mobile device in the available devices list Step2 Press Delete Answer a Mobile Call Procedure Select Answer Decline a Mobile Call Procedure Select Decline The call ends Ignore a Mobile Call Procedure Select Ignore The call ends Place a Mobile Call Procedure Step1 Select a mobile line Step2 Enter a ten digit number or select a contact from the call history Step3 Press Call i Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Move a Call Between the IP Phone and a Mobile Phone i Move a Call Between the IP Phone and a Mobile Phone Step 1 Step 2 Use your Cisco IP Phone to move an active call to or from your mobile device Procedure To move the call from your Cisco IP Phone to your mobile device select Move audio To move the call from your mobile device to your Cisco IP Phone select Move audio Adjust the Mobile Device Volume Volume controls on your Cisco IP Phone and mobile device are synchronized Synchronization only occurs when
51. a voicemail password These numbers usually require you to input pause characters in the digit string Related Topics Pause in Speed Dial on page 69 E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Place a Call with a Speed Dial Button i Place a Call with a Speed Dial Button Before You Begin Before you can use speed dial buttons on your phone you must set up Speed Dial in the Self Care Portal Procedure To place a call press a speed dial button on the left side of your phone Use a Speed Dial Code On Hook Before You Begin Before you can use speed dial codes on your phone you must set up Speed Dial in the Self Care Portal Procedure Enter the speed dial code and press Speed Dial Use a Speed Dial Code Off Hook Step 1 Before You Begin Before you can use speed dial codes on your phone you must set up Speed Dial in the Self Care Portal Procedure Lift the handset and press Speed Dial Step2 Enter the speed dial code and press Speed Dial again to complete the call Pause in Speed Dial You can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voice mail password When you press the configured Speed Dial the phone establishes the call to the destination number an
52. adset on or off When the headset is on the button is lit 13 Keypad Allows you to dial phone numbers enter letters and select menu items by entering the item number 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 15 Contacts button Opens or closes the Directories menu Use the Contacts button to access personal and corporate directories 16 Applications button Opens or closes the Applications menu Use the Applications button to access call history user preferences phone settings and phone model information J Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Cisco IP Phone 8851 17 Messages button Autodials your voice messaging system varies by system 18 Back button Returns to the previous screen or menu 19 Handset Phone handset Cisco IP Phone 8851 The following sections describe attributes of the Cisco IP Phone 8851 Phone Connections Connect your phone to the corporate IP telephony network using the following diagram Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Buttons and Hardware 1 DC adaptor port DC48V 5 Access port 10 100 1000 PC connection 2 AC to DC power supply optional 6 Auxiliary port 3 AC power wall plug optional
53. al Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL http www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R 2014 Cisco Systems Inc All rights reserved CONTENTS CHAPTER 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 8811 1 Phone Connections 1 Buttons and Hardware 3 Cisco IP Phone 8841 6 Phone Connections 6 Buttons and Hardware 8 Cisco IP Phone 8851 11 Phone Connections 11 Buttons and Hardware 12 Cisco IP Phone 8861 15 Phone Connections 15 Buttons and Hardware 17 Power Save and Power Save Plus 20 Power Save 20 Power Save Plus 20 Additional Information 21 CHAPTER 2 Phone Setup 23 Connect Footstand 23 Adjust the Handset Rest 24 Secure the Phone with a Cable Lock 24 CHAPTER 3 Basic Operations 27 Clean the Phone Display 27 Make Calls 28 Predial a Number 28 Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 a Contents Place a Call Using the Speakerphone 28 Place a Call Using a Headset 29 Release a Call and Start Another Call 29 Dial an International Number 29 Redial a Number 30 Navigate and Select Items 30 View All Calls on the Phone 31
54. and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient s phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Place a Dedicated Intercom Call Step 1 Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Procedure Press Intercom Note Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Step2 Listen for the intercom alert tone then begin speaking Step3 Press Intercom to end the call Place a Dialable Intercom Call Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient s phone autoanswers with mute activated whisper mode and broadcasts your message
55. ayed characters To increase the maximum number of displayed characters select a smaller font size To decrease the maximum number of displayed characters select a larger font size The font size affects the following labels e call screen caller name and feature key label e caller name in the Call History e line label on the phone screen e line label on the Cisco IP Phone 8800 Key Expansion Module KEM The following table describes the configuration setting and the corresponding font sizes 2nd Line 14 px Number 16 px Configuration Line Label Call Session Call Session Call History KEM Setting Caller Name Caller Number Huge Ist Line 26 px 26 px 22 px Name 26 px Ist Line 26 px 2nd Line 22 px Number 24 px 2nd Line 22 px Large Ist Line 24 px 24 px 20 px Name 24 px Ist Line 24 px 2nd Line 20 px Number 22 px 2nd Line 20 px Regular Ist Line 22 px 22 px 18 px Name 22 px Ist Line 22 px default 2nd Line 18 px Number 20 px 2nd Line 18 px Small Ist Line 20 px 20 px 16 px Name 20 px Ist Line 20 px 2nd Line 16 px Number 18 px 2nd Line 16 px Tiny Ist Line 18 px 18 px 14 px Name 18 px Ist Line 18 px 2nd Line 14 px Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E User Preferences Change the Phone Name Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Ap
56. ber Procedure pipe Press Applications E3 and select Recents Step2 Press All Lines or the required line Step3 Select the call you want to edit and press EditDial Note Press the Navigation pad right or left to move the cursor Press l to delete the character to the left of the cursor Step4 Press Call to dial the number Step5 Press Return to return to the Call History list Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Call History Clear the Call History i Clear the Call History Procedure Stop Press Applications E3 and select Recents Step2 Select All Lines or the required line Step3 Press Clear list and then press Delete to delete the call history list Step4 Press Cancel to go back to the Call History screen Delete a Call Record Procedure slept Press Applications L x and select Recents Step2 Highlight the individual call record or call group that you want to delete Step3 Press Delete to delete an individual call record or all calls in a group A Delete Record alert message appears for verification Step4 Press Delete to delete the record Step5 Press Exit to return to the Applications screen Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Call History A Delete a Call Record Bi Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications
57. ber of Expansion Modules supported 8851 2 Expansion Modules with 72 lines or buttons 8861 3 Expansion Modules with 108 lines or buttons L The Cisco IP Phone 8811 and Cisco IP Phone 8841 do not support the Cisco IP Phone 8800 Key Expansion Module Note When multiple KEMs are attached they are numbered according to the order in which they are connected to the phone For example e Key Expansion Module 1 is the Expansion Module closest to the phone e Key Expansion Module 2 is the Expansion Module in the middle e Key Expansion Module 3 is the Expansion Module farthest to the right The following figure shows a Cisco IP Phone 8861 with three Cisco IP Phone 8800 Key Expansion Modules 372304 The slots in the side of the phone are designed for the KEM spine connector only Inserting other objects will cause permanent damage to the phone Attention For KEM installation instructions see the Cisco IP Phone 8811 8841 8851 and 8861 Administration Guide for Cisco Unified Communications Cisco IP Phone 8800 Key Expansion Module Features The Cisco IP Phone 8800 Key Expansion Module includes the following features Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Accessories Cisco IP Phone 8800 Key Expansion Module Features Jesse Mill id a 12 Intercom Kathy Kay Matt Loke E9 372305 LCD screen Displays the phone nu
58. by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincident
59. ceiver does not slip out of the cradle ocoonooodotGoooooooo oooooooooosoooooooon ocooooonooopoooooo0o aaoanooooosgaoaaoooo 99000000006000000000 9906000006804600900000 eoooKoooseeeceooooNOD Goooooooooooooooo00oo ooooonoooorooooooooo ooooooooocooooooocoooo 000000000009900000000 96990000060660000000 i 89000 OGSSSROREI00000 a POKHOHLLSSSSOOCOOOOE el a F f Procedure Step1 Remove the handset from the cradle and pull the plastic tab from the handset rest Step2 Rotate the tab 180 degrees Step3 Hold the tab between two fingers with the corner notches facing you Step4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step5 Return the handset to the handset rest Secure the Phone with a Cable Lock You can secure the phone to a desktop with a laptop cable lock The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop J Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Phone Setup Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Secure the Phone with a Cable Lock The security slot can accommodate a lock up to 20 mm wide Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the ph
60. check Delete Proximity for Tablets If you have a tablet you can pair the tablet to the phone using Bluetooth After pairing audio from a soft client phone call on the tablet can be played on the phone There are no phone call management options for calls from tablets The phone supports connections from Android and iOS tablets You can connect a tablet and a Bluetooth headset at the same time You cannot connect a tablet and a mobile phone at the same time After you pair your tablet to your Cisco IP Phone the phone will automatically connect to the tablet when the tablet is in range and disconnect from the tablet when the tablet is out of range Note Step 1 When you connect your Bluetooth headset and your tablet at the same time the Bluetooth headset cannot be used to answer the audio from the or tablet Procedure Put the tablet in discoverable mode Note For more information about discoverable mode see your tablet documentation E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Move Audio from the Tablet to the Phone i Step2 On your Cisco IP Phone press Applications Step3 Choose Bluetooth gt Add Bluetooth device Step4 Select the tablet from the available devices list to pair Step5 Verify the passkey on the tablet and the Cisco IP Phone Move Audio from the Tablet to the Phone Procedure Step1 When the soft clie
61. d sends the specified FAC CMC and additional digits with dialing pauses inserted To include dialing pauses in the speed dial include a comma as part of the speed dial string This comma specifies a pause of 2 seconds It also allows you to separate FAC and CMC from the other digits in the speed dial string Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Advanced Calling Features A Do Not Disturb Note L Note Be aware of the following requirements when you include FAC and CMC in the speed dial string e FAC must always precede CMC in the speed dial string e A speed dial label is required for speed dials with FAC and DTMF digits e Only one comma is allowed between FAC and CMC digits in the string Each comma you include represents an additional pause of 2 seconds For example two commas represent a pause of 4 seconds Before you configure the speed dial try to dial the specified digits manually at least once to ensure that the digit sequence is correct The phone does not save the FAC CMC or additional digits from the speed dial in the call history If you press Redial after connecting to a destination using the speed dial the phone prompts you to enter any required FAC CMC or DTMF digits manually Example 1 Consider the following requirements to access voicemail e Called number to access voicemail 8000 PIN 123456 after announc
62. d services for example a Personal Address Book button e Call features for example a Privacy button Buttons illuminate to indicate status e Green steady Active call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group e Amber flashing Incoming call or reverting call e Red steady Remote line in use shared line or Line Status e Red flashing Remote line on hold Softkey buttons Depending on how your system administrator sets up the phone enable softkey options displayed on your phone screen Navigation cluster and Select button The Navigation cluster and Select button allows you to scroll through menus highlight items and select the highlighted item Release Button Ends a connected call or session Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Buttons and Hardware 7 Hold Resume button Places an active call on hold and resumes the held call Li 8 Conference button Creates a conference call 9 Transfer button Transfers a call 10 Speakerphone button Toggles the speakerphone on or off When the speakerphone is on the button is lit 11 Mute button Toggles the microphone on or off When the microphone is muted the button is lit x 12 Headset button Toggles the he
63. dd a Bluetooth Accessory 110 Connect a Bluetooth Accessory 110 Turn On Bluetooth 111 Disconnect a Bluetooth Accessory 111 Delete a Bluetooth Accessory 111 USB Headsets 112 Cisco IP Phone 8800 Key Expansion Module 113 Cisco IP Phone 8800 Key Expansion Module Features 113 Place a Call on the Key Expansion Module 116 Configure KEM Buttons 116 Adjust Key Expansion Module Brightness 117 CHAPTER 11 Frequently Asked Questions 119 Why Can t I See All Active Calls on My Phone 119 How Do I Redirect an Incoming Call 120 How Do I Silence a Ringing Call If I m On a Call 120 How Do I Resume a Call That is On Hold 120 What Is the Difference Between Buttons on the Left and Those on the Right of the Screen 121 Why Do Softkeys Keep Changing 121 What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines 121 What Should I Do If I Accidentally Press a Button While on a Call 122 How Do I Check Missed Calls 122 How Do I Exit from a Running Application 122 How Do I Connect Two Calls and then Drop from the Line Myself 123 What Does the Swap Softkey Do 123 How Do I Cancel a Conference or Transfer After I Start It 123 How Can I Combine Two Calls Into a Single Conference Call 124 Why Does My Phone Not Wake Up 124 Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Contents What Do Four Rings in Succession Mean 124 CHAPTER 12 Troubleshooting 125 Missing Alert Call
64. dset page 108 Bluetooth Headsets page 109 e USB Headsets page 112 Cisco IP Phone 8800 Key Expansion Module page 113 Accessory List Your phone supports accessories from Cisco and third party manufacturers Accessory Type Cisco IP Phone 8841 8851 8361 Cisco Accessories Cisco IP Phone 8800 Key Add on module X X Expansion Module Cisco Unified Camera Add on module Virtual desktop Add on module X X X infrastructure VDI client Third Party Accessories Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Accessories View the Accessories List Accessory Type Cisco IP Phone 8841 8851 8861 Headset Analog X X X Analog Wideband X X X Bluetooth X X USB X X Microphone External PC X Speakers External PC X View the Accessories List Step 1 Step 2 Step 3 Step 4 You can connect external hardware to your phone using the headjack Bluetooth or USB The accessory list by default contains an analog headset that can be set up to enable wideband Procedure PressApplications E3 To view most accessories use the Navigation cluster and Select button to scroll and select Accessories A list of phone accessories displays To view the Bluetooth accessories use the Navigation cluster and Select button to scroll and select Bluetooth A list of Bluetooth
65. e Volume 85 Mobile Contacts and Mobile Call History Sharing 85 Synchronize Bluetooth Contacts 85 Save Bluetooth Contacts 86 Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Contents Delete Bluetooth Contacts 86 Intelligent Proximity for Tablets 86 Pair a Tablet 86 Move Audio from the Tablet to the Phone 87 Manage Tablet Audio on Phone 87 CHAPTER 8 Advanced Operations 89 Applications 89 View Active Applications 89 Switch to Active Applications 90 Close Active Applications 90 Call Functions 90 Agent Greeting 90 Alert Calls 91 Actionable Incoming Call Alert 91 Answer 91 Client Matter Code 91 Forced Authorization Code 92 Secure and Nonsecure Indication Tones 92 Shared Lines 92 Feature Buttons and Softkey 93 Survivable Remote Site Telephony Overview 95 CHAPTER 9 User Preferences 99 Change the Wallpaper 99 Change the Ringtone 100 Adjust the Phone Screen Brightness 100 Adjust Phone Screen Contrast 100 Change the Font Size 101 Change the Phone Name 102 Adjust the Headset Sidetone 102 Phone Services 103 Line Settings 103 CHAPTER 10 Accessories 105 E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Contents Accessory List 105 View the Accessories List 106 View Accessories Details 106 USB Devices 107 Mobile Device Charging 107 Set Up Wideband for an Analog Headset 108 Bluetooth Headsets 109 A
66. e incoming call The call gets put on hold automatically and the recording stops while you set up the conference call The recording restarts automatically when the conference call is established Press End Call to end the chaperoned call all parties are disconnected Uniform Resource Identifier Dialing amp You can place calls using Uniform Resource Identifier URI Dialing using the alphanumeric URI address as a directory number for example bob cisco com You must enter the URI address to select the contact The phone screen displays the call information for the URI call The phone stores the URI call information in the Call History and the Details page When you receive a call with a URI address the URI address is stored in your Call History Press Redial to call the most recently dialed URI address Depending upon how the administrator configures your phone you may see either the URI or the Directory Number DN displayed for the incoming call alerts call sessions and call history If the phone is set to display the DN but only the URI is available then the URI displays If the phone is set to display the URI and only the DN is available then the DN displays Note URI calls cannot be placed using the soft keypad To place an on hook call using a URI address you need to press the ABC softkey to switch the keypad mode To place an off hook call using a URI address the URI address must be stored in your Call History or
67. e or number for which the call history is displayed If set up by your administrator you see icons beside each Call History entry The icon shows the status Unknown Idle Busy or DND of the person who made the call For each call record or call group an icon to the left of the caller ID shows the call type Received e Sar d Placed Missed ses Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Call History E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Call History Overview amp Note On the Cisco IP Phone 8811 the icon is gray If the caller ID is unavailable Unknown is displayed and the phone number is listed Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated For each group the time ofthe latest call and the number of calls such as 3 are displayed e Incoming Received and outgoing Placed calls are grouped together e Missed calls are grouped together in a separate group For each individual call record or call group the phone number is listed in blue and is contact sensitive for touch dialing Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call and these calls are not grouped even when they are
68. ect Add Bluetooth Accessory The phone searches for discoverable accessories that are supported When an accessory is found it is added to the list in the Adding Bluetooth Accessory screen Select the accessory and press Connect The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 0000 If your accessory requires a different PIN and the Adding PIN screen appears enter the PIN for your accessory When the connection completes a checkmark appears next to the connected accessory When Bluetooth is turned on the Bluetooth active icon appears on the phone screen header Connect a Bluetooth Accessory Step 1 Step 2 For Cisco IP Phone 8851 and 8861 only Before You Begin Before you can connect a Bluetooth accessory it must be already added as an accessory to the phone Procedure Press Applications ER Select a Bluetooth accessory and press Connect When the connection completes a checkmark appears next to the connected accessory E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Accessories Turn On Bluetooth i When Bluetooth is turned on the Bluetooth active icon appears on the phone screen header Turn On Bluetooth Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 For Cisco IP Phone 8851 and 8861 only If your system administrator has set up the Bluetooth feature for your phone you can turn
69. ed steady Remote line in use shared line or Line Status e Red flashing Remote line on hold 4 Softkey buttons Depending on how your system administrator sets up the phone enable softkey options displayed on your phone screen gt Navigation cluster and Select button The Navigation cluster and Select button allows you to scroll through menus highlight items and select the highlighted item 6 Release Button Ends a connected call or session J Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Buttons and Hardware i 7 Hold Resume button Places an active call on hold and resumes the held call o 8 Conference button Creates a conference call 9 Transfer button Transfers a call 10 Speakerphone button Toggles the speakerphone on or off When the speakerphone is on the button is lit 11 Mute button Toggles the microphone on or off When the microphone is muted the button is lit y 12 Headset button Toggles the headset on or off When the headset is on the button is lit 13 Keypad Allows you to dial phone numbers enter letters and select menu items by entering the item number 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 15 Contacts button Opens or closes the Directories menu Use the Contacts button to access pe
70. ed Dial Code On Hook 69 Use a Speed Dial Code Off Hook 69 Pause in Speed Dial 69 Do Not Disturb 70 Turn DND On and Off 71 Malicious Call Identification 71 Trace a Suspicious Call 71 Extension Mobility 71 Enable Extension Mobility 72 Mobile Connect 72 Enable Mobile Connect 73 Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 73 Switch a Desk Phone Call to a Mobile Phone 73 E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Contents Switch a Mobile Call to the Desk Phone 74 Hand Off a Call from a Mobile Phone to the Desk Phone 74 Line Status 74 Line Status Indicators 74 Custom Line Filters 75 Add a Line Filter 76 Select an Active Line Filter 76 Delete a Line Filter 77 Duplicate a Line Filter 77 Edit a Line Filter 77 Rename a Line Filter 78 Hunt Groups 78 Sign In and Out of a Hunt Group 78 Display Queue Statistics 79 Barge 79 Set Up Barge Alert 79 Add Yourself to a Call on a Shared Line 79 Enable Privacy on a Shared Line 80 Dismiss the Barge Alert Prompt Window 80 Call Chaperone 80 Record a Chaperoned Call 81 Uniform Resource Identifier Dialing 81 Intelligent Proximity for Mobile Devices 82 Pair a Mobile Device 83 Switch Connected Mobile Devices 83 Delete a Mobile Device 84 Answer a Mobile Call 84 Decline a Mobile Call 84 Ignore a Mobile Call 84 Place a Mobile Call 84 Move a Call Between the IP Phone and a Mobile Phone 85 Adjust the Mobile Devic
71. em varies by system 18 Back button Returns to the previous screen or menu 19 Handset Phone handset Cisco IP Phone 8861 The following sections describe attributes of the Cisco IP Phone 8861 Phone Connections Connect your phone to the corporate IP telephony network using the following diagram Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Getting Started Phone Connections 1 DC adaptor port DC48V 6 Auxiliary port 2 AC to DC power supply optional 7 Handset connection 3 AC power wall plug optional 8 Analog headset connection optional 4 Network port 10 100 1000 SW connection 9 USB port IEEE 802 3at power enabled 5 Access port 10 100 1000 PC connection 10 Audio In Out ports Note Each USB port supports the connection of up to five supported and nonsupported devices Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco IP Phone 8800 Key Expansion Modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation
72. ement of 2 seconds e Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcement lists the available options To set up the speed dial to access this voice mailbox specify the following speed dial string 8000 123456 3 Example 2 Consider the following call requirements e Called number 95556543 e FAC 1234 e CMC 9876 e Automated phone system response required 4 seconds after the call is connected 56789 To access this destination specify the following speed dial string 95556543 1234 9876 56789 Do Not Disturb Do Not Disturb DND allows you to turn off one of the following incoming call indicators E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Turn DND On and Off e The ringer on your phone The ringer and any visual notification that you have an incoming call When DND is enabled your incoming calls forward to another number such as your voicemail if it is set up and the call is not saved or listed in your Call History The DND feature affects all lines on a phone The feature does not affect intercom or 911 calls You can change your DND options from the Self Care Portal For information on customizing your Do Not Disturb options see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 p
73. ercom lines e Speed dial numbers speed dial buttons including the Line Status speed dial features e Web based services for example a Personal Address Book button e Call features for example a Privacy button Buttons illuminate to indicate status e Green steady Active call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call DND active or logged into Hunt Group e Amber flashing Incoming call or reverting call e Red steady Remote line in use shared line or Line Status e Red flashing Remote line on hold 4 Softkey buttons Depending on how your system administrator sets up the phone enable softkey options displayed on your phone screen gt Navigation cluster and Select button The Navigation cluster and Select button allows you to scroll through menus highlight items and select the highlighted item 6 Release Button Ends a connected call or session J Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Buttons and Hardware i 7 Hold Resume button Places an active call on hold and resumes the held call o 8 Conference button Creates a conference call 9 Transfer button Transfers a call 10 Speakerphone button Toggles the speakerphone on or off When the speakerphone is on the button is lit 11 Mute button
74. esume that call and place the other call on hold automatically Put a Call on Hold by Answering a New Call Step 1 Step 2 If you are already on a call and receive a new call answering the new call puts the first call on hold automatically Procedure Press the flashing amber Line button Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations Respond to a Hold Reversion Notification Respond to a Hold Reversion Notification Hold Reversion notifies you when a call is left on hold A Hold Reversion notification is similar to a new call notification and includes these cues e Single ring repeating at intervals Flashing amber line button e Flashing message indicator on the handset e Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call Determine If a Shared Line Is On Hold Ifa call on a shared line has been put on hold remotely by another user a pulsing red line button and the Hold icon are displayed Remote Hold When you place a call on hold while using a shared line the line button pulses green and the phone displays the Hold icon When another phone places a call on hold the line button pulses red and the phone displays the Remote Hold icon Set Up
75. et and thus count as two USB devices If you use a USB hub and remove the USB cable from the phone or device port during an active call it may cause your phone or device to reboot For more information contact your system administrator Mobile Device Charging You can use the USB port on your Cisco IP phone to charge your mobile device if the device has a USB connection USB charging is supported on the following ports e Side Port Supports low current charging with a maximum value of 500mA charging current 2 5 Watt e Back Port Supports SDP and DCP modes with SDP supporting a maximum of 500mA charging current and the DCP supporting fast charging with a maximum 2 1A charging current 10 5 Watt X Note The back port is only available on the Cisco IP Phone 8861 Your Cisco IP phone keeps charging the mobile device while in power saving mode but stops charging in deep sleep mode The USB charging feature supports the following mobile devices e Apple Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 m Accessories Set Up Wideband for an Analog Headset iPAD 1 2 3 and 4 iPAD Air e iPAD mini iPhone 4 and iPhone 5 series e Samsung o Tablet Note 2 and Note 3 series Galaxy S4 series amp Note Other mobile devices are supported but there may be instances of incompatibility where they will not get charged When charging your m
76. ew Phone Information page 44 e Sign In To the Cisco Unified Communications Self Care Portal page 45 Clean the Phone Display Phone displays that are not touchscreens can be easily cleaned Procedure Wipe the screen with a soft dry cloth Caution Use only a soft dry cloth to wipe the phone display Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations Make Calls Make Calls If the phone window displays the Unprovisioned message for your primary line contact your system administrator to get the primary line set up Predial a Number You can dial a number while your phone is on hook without hearing dial tone this dialing action is called predial Procedure Step1 Enter a number using the keypad Step2 Go off hook using one of the following actions e Lift the handset e Press Call Press Handset ae Press Speakerphone EB Place a Call Using the Speakerphone Your administrator can configure your phone so that the speakerphone is disabled If the speakerphone is disabled the softkeys are dimmed or blank Procedure Step1 Press Speakerphone GE Step2 Enter a number E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Place a Call Using a
77. ference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s e Consult a dealer or an experienced radio TV technician for assistance Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www bis doc gov index php regulations export administration regulations ear Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Product Safety and Security A Cisco Product Security Overview E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 1 Warranty e Cisco One Year Limited Hardware Warranty Terms page 133 Cisco One Year Limited Hardware Warranty Terms Special terms apply
78. figures the Actionable Incoming Call Alert By default this actionable alert is disabled If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your system administrator controls the amount of additional information displayed Additional information can identify the person who forwarded the call to you and the caller information Client Matter Code Your administrator may require that you enter a Client Matter Code CMC after you dial a phone number The CMC can be used for accounting or billing codes For more information contact your system administrat
79. g call within your pickup group to your phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations A Call Pickup e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button then press PickUp If your phone supports autopickup you are connected to the call Step2 Ifthe call rings press Answer to connect to the call Answer a Call Using Group PickUp and a Phone Number Procedure Step1 Perform one of the following actions e Press Group PickUp e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button and then press Group PickUp Step2 Enter the number of the phone line with the call that you want to pick up For example if the call is ringing on line 12345 enter 12345 If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Answer a Call Using Group PickUp and a Group PickUp Number Procedure Step1 Perform one of the following actions e Press Group PickUp to answer a call on a phone outside your pickup group e If you have multiple lines and want to pick up the call on another line first press the desired line button then press Group PickUp Step2 Enter the group pickup number If your phone supports autopickup you are now connected to the call Step3
80. he Daily schedule filter as a template for a new custom filter by duplicating and then editing the duplicate filter Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Advanced Calling Features A Add a Line Filter You save the custom filters directly to your phone so that you can quickly select and change coverage You can define a maximum of 20 custom filters but only one filter may be active at a time Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Add a Line Filter Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure On your phone go to Applications gt Settings Highlight Call notifications and press Select The current filter displays next to the option Highlight Add new filter and press Select The maximum number of custom filters is 20 If you have already created the maximum number of custom filters delete a filter before continuing with this procedure Press Select a second time to make the text editable The Show incoming call notification for selected lines screen with available phone lines displays Accept the default name for the new filter or enter a new one Select the lines to add to the new filter All available lines are displayed in the list If you require a line that is not i
81. he left and call session buttons on the right Use the feature buttons to access features such as speed dial or select a phone line Use call session buttons to perform call related tasks such as making a new call resuming a held call or checking your voicemail The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Why Do Softkeys Keep Changing Question Why do the softkeys keep changing Answer Softkeys act on the selected highlighted call or menu item only The softkeys that display depend on the call or item you have selected What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines Question What is the best way to look at calls when I have a shared line or multiple lines Answer If you have a shared line or multiple lines it is recommended that you use the All Calls feature to view calls When you press the All Calls button on the left all calls for all your lines are listed on the phone screen in chronological order oldest first If you do not have an All Calls button contact your system administrator to set up this feature Your administrator can also set up your primary line key to act the same as the All Calls button Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Frequently Asked Questions What Should
82. he list How Do I Redirect an Incoming Call Question How do I redirect an incoming call when I am on a call Answer To redirect an incoming ringing call while on another call highlight the incoming call and then press Decline Otherwise press Decline to redirect the current active call How Do I Silence a Ringing Call If I m On a Call Question How do I silence a ringing call if I m on a call Answer You can silence the incoming ringing call Press Volume down once and then let the incoming call go to the target number voice mail or predetermined number set up the system administrator How Do Resume a Call That is On Hold Question How do I resume a call that is on hold Answer To resume a call on hold you can use any of the following methods e Press the pulsing green session button e Press the call session on the phone display e Press Resume e Highlight the call by using the Navigation cluster and press Select button e Press Hold E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Frequently Asked Questions What Is the Difference Between Buttons on the Left and Those on the Right of the Screen i What Is the Difference Between Buttons on the Left and Those on the Right of the Screen Question What is the difference between the buttons on the left and those on the right of the screen Answer Your phone has feature buttons on t
83. he phone but only one mobile device and one Bluetooth headset can be active at the same time Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 When you connect your Bluetooth headset and your mobile device at the same time the Bluetooth headset cannot be used to answer the audio from the mobile device You pair the device with the phone to establish a communication path After you pair your mobile device to your Cisco IP Phone the phone automatically connects to the mobile device when the device is in range and disconnects from the mobile device when the device is out of range When the mobile device disconnects the mobile line is gray and displays not connected Procedure Put the mobile device in discoverable mode Note For more information about discoverable mode see your mobile device documentation On your Cisco IP Phone press Applications Select Bluetooth gt Add Bluetooth Add new device and select the mobile device from the available devices list to pair Verify the passkey on the mobile device and the Cisco IP Phone When you are prompted to save mobile contacts choose to make your mobile device contacts and call history available on your Cisco IP Phone Switch Connected Mobile Devices Step 1 Step 2 If you have more than one paired mobile device in range of your Cisco IP Phone you can choose which mobile device to connect Procedure Press the Applications button and select Bluetooth Select
84. icon When the icon changes you have missed a call Press the icon to view the call history information for the missed call Your system administrator can also set up your primary line to automatically display all calls Your system administrator can also set up your phone so that after a call completes the primary line with the All Calls view displays Procedure To view all calls press All Calls If you do not see the All Calls button press Primary Line Answer Calls Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 ai Basic Operations A Answer the Oldest Call First Your system administrator sets up the Answer button depending on your call handling needs and work environment This feature is typically set up for users who have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Ifan incoming call has been call forwarded from another phone you may see
85. ified Communications Self Care Portal without having to sign in For more information contact your system administrator For assistance in using the portal see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Procedure Obtain the portal URL user ID and default password from your system administrator Typically the portal URL is http lt ip_address or hostname gt ucmuser Open a web browser on your computer and enter the URL If prompted to accept security settings select Yes or Install Certificate Enter your user ID in the Username field Enter your password in the Password field Select Login To sign out select Logout Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations a Sign In To the Cisco Unified Communications Self Care Portal E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER Contacts e Corporate Directory page 47 e Personal Directory page 48 e Fast Dial page 51 e Fast Dial Codes with Personal Directory page 51 e Cisco WebDialer page 53 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone Your system administrator sets up and maintains the directory Search and Dial a Contact Step 1 Ste
86. ing the person into the conference E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features View Conference Participants Procedure Step1 Call a new conference participant but do not add the participant to the conference Step2 Press Swap to toggle between the participant and the conference View Conference Participants You can view the details of the last 16 participants who joined the conference Procedure While in a conference press Show Details to view a list of participants Note When you place a call to another party and the person that you called creates a conference with a third phone the Show Details softkey displays only for the person who created the conference Remove Conference Participants Procedure Step1 While in a conference press Show Details Step2 Highlight the participant that you want to remove then press Remove Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference The Meet Me conference begins when the host connects Participants who call the conference before the host has joined hear a busy tone and must dial again The conference ends when all participants hang up the conference does not automatically end when the host disconnects Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 24 Ad
87. inging on a coworker s phone by redirecting the call to your phone Your system administrator sets up call groups and can assign you to one or more call groups Your system administrator also sets up the Call Pickup softkeys depending on your call handling needs and work environment You might use Call Pickup if you share call handling tasks with coworkers There are three ways you can pick up a call Pickup Allows you to answer a call that is ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Call Pickup i Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by Using a group pickup number provided by your system administrator Dialing the number of the ringing phone Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you Line Status indicators allow you to see if a line associated with a speed dial button is idle in use in a Do Not Disturb state or ringing
88. kes up at the time your system administrator configured or you can press Select to wake it up Contact your system administrator to have the sleep and wake up times changed E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 1 2 Troubleshooting e Missing Alert Calls Button page 125 e Missing All Calls Button page 125 e Cannot Sign In to Personal Directory page 126 e Cannot Access Self Care Portal page 126 e Security Error Message page 126 e Report Phone Problems page 127 e Documentation Service Requests and Additional Information page 127 Missing Alert Calls Button Issue I would like to use the Alert Calls button but it is not on my phone Possible Cause It has not been set up by your system administrator Solution Contact your system administrator to enable the Alert Calls feature for you Missing All Calls Button Issue I would like to use the All Calls button but it is not on my phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Troubleshooting A Cannot Sign In to Personal Directory Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the primary line button performs the All Calls function Solution Contact your system administrator to enable the All Calls feature for you or check with y
89. lable party becomes available e You can hide the display of the URI address information e When the phones are connected to the Cisco Unified Communications Manager Express and Survivable Remote Site Telephony CME SRST the URI Dialing functions are disabled The ABC softkey does not appear on the phone screen Intelligent Proximity for Mobile Devices L Note Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone Once the mobile device is paired you can place and receive calls on the mobile line from your Cisco IP Phone with either the handset or the speaker You can also use calling features such as hold and redial with the mobile line You can share your mobile contacts and call history with the Cisco IP Phone and move calls between your mobile device and Cisco IP Phone You can also view signal strength and battery level of the mobile device on the Cisco IP Phone You may experience some variances for feature availability due to the operating system and other differences in mobile devices E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Pair a Mobile Device Pair a Mobile Device XY You can connect one mobile device and one Bluetooth headset at the same time You cannot connect one mobile device and one tablet at the same time You can pair multiple mobile devices with t
90. ll information and call duration and updates each second If you are not on a connected call follow the steps below a Press Applications E3 and select Recents b Select a call record or group and press Show Detail Note When you are on a call record you can keep the Navigation cluster and Select button highlighted to display the call details c Press Return to return to the Call History screen d Press Exit to return to the Applications screen Filter the Call History Step 1 Step 2 Step 3 Step 4 Procedure Press Applications ED and select Recents To sort calls for a specific line select the required phone line and view the individual calls To sort by missed calls for a specific line select the required phone line press Missed Calls Press Exit to return to the Applications screen Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Call History Dial From the Call History Dial From the Call History Procedure Step1 Ifthe phone is not in idle state perform the following steps a Press Applications E3 and select Recents b Select the call record that you want to dial and perform one of the following e Press Call e Pick up the handset e Press Details Press Speakerphone Ld or Headset LQ Step2 Ifthe phone is in idle state press down on the Navigation cluster and Select button to display the On Hook Dialing screen Edit a Phone Num
91. lows access to international Cisco websites from www cisco com by clicking the Worldwide change link at the top of the web page Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 a Getting Started a Additional Information E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 2 Phone Setup e Connect Footstand page 23 e Adjust the Handset Rest page 24 e Secure the Phone with a Cable Lock page 24 Connect Footstand The phone includes an adjustable footstand If the phone is placed on a table or desk the footstand can be connected to the back of the phone The footstand enables the phone angle to be adjusted from a minimum of 35 degrees to a maximum of 50 degrees to ensure an optimal viewing angle X Note Adjusting the footstand to the required angle may require more force than you expect Procedure Step1 Insert the connectors into the slots provided Step2 Press the footstand until the connectors snap into place Step3 Adjust the angle by pressing down or pulling up on the footstand The connectors are made of a flexible material Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Phone Setup Adjust the Handset Rest Adjust the Handset Rest If your phone is wall mounted you may need to adjust the handset rest to ensure that the re
92. mation contact your system administrator Step2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone For more information contact your system administrator The Cisco Unified devices that share the same line display a Remote In Use message Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed dial button Your system administrator sets up Line Status indicators on your phone Line Status Indicators Line Status indicators show the state of a line Icon Indicator Ra Line is in use Line is idle Line is ringing Only for Call Pickup E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Custom Line Filters Icon Indicator FA Line is in a Do Not Disturb DND state Line Status indicators can be set up on speed dial buttons by your system administrator and can be used with these features Speed Dial Allows you to monitor the status of and dial a specific number on a speed dial button If the monitored line is unavailable the Line Status button changes to a normal speed dial button Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed dial button
93. mber speed dial number or name or other text label phone service phone feature or Privacy assigned to each button Icons indicating line status appear similar to and function the same as those on the Cisco IP Phone to which the Key Expansion Module is attached 1 Lighted Buttons 18 line buttons Depending on the mode each button or pair of buttons corresponds to one line as with the Cisco IP Phone For mode information see the description of one column and 2 column mode following the table The lights beneath each button indicate the state of the corresponding line as follows e Line available light off e Line in use by you solid green light e Line in use by someone else solid red light e Line ringing solid amber light e You have a call on hold solid green light e Someone else has a call on hold on a shared line solid red light e Call transfer solid green light e Call is ringing on an inactive page light off 2 Shift Buttons 2 buttons Each button corresponds to one page of 18 line keys The button for page one is labeled with the number and the button for page two is labeled with the number 2 The lights beneath each button indicate the state of the page as follows e Page is in view solid green light Page is not in view light off e Page is not in view with one or more alerting calls on the page solid amber light e Page is in view with one or more alerting calls on the page solid green light
94. mber you used to park the call Your system administrator sets up either the Directed Call Park or the Park feature on your phone but not both Related Topics Line Status on page 74 Park and Retrieve a Call Using Call Park Procedure Step1 During a call press Park and then hang up Your phone displays the number where the system parked the call The parked call is put on hold and you can press Resume to resume the call on your phone Step2 From any other Cisco IP Phone in your network enter the number where the call is parked to retrieve the call Step3 Ifyou do not retrieve the call within a certain amount of time set by your system administrator you receive an alert tone at which time you can e Press Answer to answer the call on your phone e Retrieve the call from another phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations Park a Call Using Assisted Directed Call Park If you fail to retrieve or answer the call within a specified amount of time the call is redirected to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Park a Call Using Assisted Directed Call Park Step 1 Step 2 Step 3 If you fail to retrieve or resume the call within a specified amount of time the call is directed to another destination set up by you
95. modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Product Safety and Security FCC Receivers and Class B Digital Statement i FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the inter
96. n the list contact your administrator Click Apply To view the filter press Back Select an Active Line Filter Step 1 Step 2 Step 3 Procedure On your phone select Applications gt Settings Highlight Call notifications and press Select The currently available filter options display Highlight the filter to apply and press Select E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Delete a Line Filter Delete a Line Filter Step 1 Step 2 Step 3 Procedure On your phone go to Applications gt Settings Highlight Call notifications and press Select Highlight the filter to be deleted and press Delete The filter is deleted and no longer appears in the list of filters Duplicate a Line Filter Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure On your phone go to Applications gt Settings Highlight Call notifications and press Select Highlight the filter to be duplicated and press Duplicate Highlight the duplicated filter and press Edit Optional Enter a new name for the filter Add or remove available lines from the filter Click Apply To view the filter press Back Edit a Line Filter Step 1 Step 2 Step 3 Procedure On your phone go to Applications gt Settings Highlight Call notifications and press Select Highlight the filter to be edited and press Edit No
97. nd Emergency Calling Service dialing will not function until power is restored In case of a power failure or disruption you may need to reset or reconfigure the equipment before you can use the Service or Emergency Calling Service dialing External Devices We recommend using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals X Note Not all Cisco IP Telephony products support external devices cords or cables For more information consult the documentation for your endpoint Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of these actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Product Safety and Security A Bluetooth Wireless Headset Performance e Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of external devices cables
98. ndset 450 and UC Voice 550 e Plantronics e Blackwire 600 and 400 series e Savi DECT 740 CS5xx DECT Voyager Pro UC USB headsets not listed above may not function properly when attached to the USB port For more information see the documentation from your USB headset manufacturer When using USB headsets with your phone these conditions apply e The priority of USB headset over Bluetooth or analog headsets depends on the connected state of the headset only one headset can be connected at a time e During a call using headset the audio path changes automatically if you plug in a USB headset but does not change automatically if you plug out a USB headset The phone displays an appropriate message when you plug in the USB headset or adjust the volume using the phone volume control key E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Accessories Cisco IP Phone 8800 Key Expansion Module i Cisco IP Phone 8800 Key Expansion Module The Cisco IP Phone 8800 Key Expansion Module KEM attaches to your Cisco IP Phone 8851 or Cisco IP Phone 8861 and allows you to add up to 36 extra line appearances or programmable buttons to your phone The programmable buttons can be set up as phone line buttons speed dial buttons or phone feature buttons You can add multiple Expansion Modules to the Cisco IP Phone 8851 and Cisco IP Phone 8861 Cisco Unified IP Phone model Num
99. ns Procedure Step 1 Press Applications ER Step2 Use the Navigation cluster and Select button to scroll and select Running Applications The phone displays a list of applications running on the phone including those that are not under the Application menu Step3 Press Exit to return to the Applications screen Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Advanced Operations Switch to Active Applications Switch to Active Applications Procedure Step 1 Press Applications ER Step2 Use the Navigation cluster and Select button to scroll and select Running Applications Step3 Choose a running application and press Switch To to open and use the selected application Step4 Press Exit to close the application Close Active Applications Procedure Step 1 Press Applications ER Step2 Use the Navigation cluster and Select button to scroll and select Running Applications Step3 Select a running application and press Close App to close the application Choose one of the following actions in the alert pop up e Press Close to close the application without saving the changes e Press Cancel to cancel the close application operations Step4 Press Exit to return back to the Applications screen Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones Agent Greeting Agent Greeting allows you t
100. nt call comes to the tablet set the audio path to use the Bluetooth connection to the phone Step 2 Listen to the audio on the phone using the headset handset or speakerphone Manage Tablet Audio on Phone Procedure Step1 To move the audio from the phone handset to the phone headset press Headset Step2 To move the audio from the phone handset to the phone speakerphone press Speakerphone Step3 To move the audio from the headset or the speakerphone to the handset pick up the handset Step4 To move the audio back to the tablet hang up the handset or press Release Step5 To handle an incoming phone call on the phone answer the phone The audio for the active soft client reverts to the tablet automatically Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 pei Advanced Calling Features A Manage Tablet Audio on Phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 8 CHAPTER Advanced Operations e Applications page 89 e Call Functions page 90 e Feature Buttons and Softkey page 93 e Survivable Remote Site Telephony Overview page 95 Applications You can view the applications that are running on your phone including those that are not under Applications menu for example Directories You may first see the disclaimer required for remote workers if you have not already accepted it View Active Applicatio
101. o another number that you specify e You can connect two calls to each other without remaining on the line yourself Your system administrator controls the ability to transfer calls from one line to another line Procedure Verify that you are on an active call not on hold Press Transfer a Enter the transfer recipient s phone number or press a speed dial button Wait for the recipient to answer or skip to Step 5 while the call is ringing Press Transfer Es again Toggle Between Calls Before Completing a Transfer Step 1 Step 2 After you connect to the transfer recipient but before you transfer a call to this party you can press Swap to toggle between the two calls This allows you to consult privately with the party on each call before you complete the transfer Procedure Call a new conference participant but do not add the participant to the conference Press Swap to toggle between the participant and the conference Monitor and Record Calls Monitoring and Recording allows you to monitor and record calls if desired Your system administrator enables this feature which can be set up for automatic recording of all calls or recording of individual calls when required Procedure To start or stop recording press Record on your phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations A Call Forward You may hear notification tone
102. o create and update a prerecorded greeting that plays at the beginning of a call such as a customer call before you begin the conversation with the caller You can prerecord a single greeting or multiple greetings as needed When a customer calls both parties hear the prerecorded greeting You can remain on mute until the greeting ends or answer the call over the greeting For more information contact your system administrator E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Operations Alert Calls Alert Calls The Alert Calls feature allows you to view a list of all Alert Calls in chronological order oldest to most recent You interact with this feature using a programmable line key which makes it easier to view all of the Alert Calls that are received across your phone lines An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from or make a call to this number System administrators set up the Alert Calls button For more information contact your system administrator Actionable Incoming Call Alert Answer L Note The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an incoming call In addition to displaying incoming caller details the actionable alert allows you to answer ignore or divert the call Your administrator con
103. obile device using your Cisco IP Phone the following conditions apply e When you plug in a tablet it takes about 3 seconds for the charging to begin When it gets fully charged or nearly fully charged the charging icon does not display and the battery capacity may decrease over time amp Note You can force the charging icon to display by unplugging and re plugging in your device e In the PoE mode when you plug in a tablet it does not display the charging icon and the battery capacity may decrease over time e If the battery capacity of your mobile device is lower than 90 when you plug it in you will notice that charging starts immediately stops for 2 seconds and then resumes If you unplug your tablet and immediately plug in a USB headset to the tablet there will be a delay of 3 seconds before the phone recognizes the USB headset e When more than one Cisco IP Phone 8800 Key Expansion Module is attached to the Cisco IP Phone 8861 back USB port cannot fast charge the device Set Up Wideband for an Analog Headset Procedure Step 1 Press Applications ER Step2 Use the Navigation cluster and Select button to scroll and select Accessories A list of phone accessories displays Step3 Select Analog Headset and press Setup E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Accessories Bluetooth Headsets The phone screen displays the wideband status
104. one Procedure Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone Pass the lock through the looped end of the cable Unlock the cable lock Note There are two kinds of cable locks keyed and combination Depending on the type of lock you have unlock it by using the key or the correct combination Press and hold the locking button to align the locking teeth Insert the cable lock into the lock slot of your phone and release the locking button Lock the cable lock Note For keyed locks turn the key 90 degrees in the clockwise direction and pull the key out of the lock For combination locks rotate the lock 90 degrees and then scramble the combination Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 ai Phone Setup A Secure the Phone with a Cable Lock E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 3 Basic Operations Clean the Phone Display page 27 e Make Calls page 28 e Navigate and Select Items page 30 View All Calls on the Phone page 31 Answer Calls page 31 Automatically Answer Calls page 35 e Respond to a Call Waiting Notification page 36 Manage Calls page 36 e Call Forward page 38 e Mute Phone page 39 e Hold Calls page 39 e Set Up Call Back Notification page 40 e Call Park page 41 e Manage Intercom Calls page 43 e Vi
105. one With a Fast Dial Button Procedure Press Fast Dial Sign in to Personal Directory Select Personal Fast Dials Select a fast dial code and then press the Dial softkey Fast Dial Codes with Personal Directory You manage the fast dial codes with Personal Directory using the Contacts menu on your phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Contacts Assign a Fast Dial Code to a Personal Directory Entry Assign a Fast Dial Code to a Personal Directory Entry Procedure Step 1 Press Contacts o Step2 Select Personal Directory Step3 Select Personal Address Book Step4 Enter the name and press Submit Step5 Press Select and then press FastDial Step6 Select a number and press Select Step7 Scroll to an unassigned fast dial index and press Submit Place a Call Using a Fast Dial Code Procedure Step 1 Press Contacts ae Step2 Sign in to Personal Directory Step3 Select Personal Fast Dials and scroll to a fast dial code Note To get more fast dial codes press Next Step4 Select the required fast dial code and press Call Delete a Fast Dial Code Procedure Step 1 Press Contacts ae Step2 Sign in to the Personal Directory Step3 Select Personal Fast Dials and search for a fast dial code Step4 Select the required code and press Remove Step5 Select the index and press Remove E Cisco IP Phone 8811 8841 8851 and 8
106. or When you need to enter a CMC the phone displays Enter Client Matter Code the dialed number changes to and you hear a special tone Enter the CMC for the call using the keypad Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 ai Advanced Operations Forced Authorization Code Related Topics Forced Authorization Code on page 92 Forced Authorization Code Your administrator may require that you enter a Forced Authorization FACC after you dial a phone number The FAC controls access to phone numbers For more information contact your system administrator When you need to enter an FAC the phone displays Enter Authorization Code the dialed number changes to and you hear a special tone Enter the FAC for the call using the keypad For security reasons the phone displays a instead of the number entered Related Topics Client Matter Code on page 91 Secure and Nonsecure Indication Tones When a phone is configured as secure encrypted and trusted it can be given a protected status After a phone is protected it can be configured to play an indication tone at the beginning of a call You will hear these secure or nonsecure indication tones only on protected phones If the overall call status changes during the call the protected phone plays the appropriate tone When the Play Secure Indication Tone option is enabled
107. ou can speak to the intercom caller Press Intercom to end the call View Phone Information Phone Information allows you to view the following information for your phone e Model Number e IP Address Host Name e Active Load e Last Upgrade e Active Server e Stand by Server E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Step 1 Step 2 Step 3 Sign In To the Cisco Unified Communications Self Care Portal Procedure Press Applications s Select Phone Information Press Exit to return to the Applications screen Note You can press Show detail to view the upgrade process during an upgrade Sign In To the Cisco Unified Communications Self Care Portal Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Your phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to sign in to the Cisco Unified Communications Self Care Portal where you can control features settings and services for your phone For example you can manage your phone display language set up services add entries to your personal address book and set up speed dial codes Before you can access any of your options such as Speed Dial or Personal Address Book you must sign in When you are finished using portal you must sign out In some cases you can access the Cisco Un
108. our administrator about the primary line button functionality Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory Possible Cause e You are using your password to sign in not your personal identification number PIN e Your PIN needs to be reset Solution e Use your PIN not your password e Contact your system administrator Cannot Access Self Care Portal Problem You are unable to access your Self Care Portal Possible Cause Your password needs to be reset or your administrator may have changed your access to the pages Solution Contact your system administrator Security Error Message Problem Your phone displays Security Error E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Troubleshooting Report Phone Problems i Cause Your phone firmware has identified an internal error Solution If the message persists contact your system administrator Report Phone Problems Step 1 Step 2 Step 3 Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems Depending on configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Procedure Press Report Quality Scroll and select the item that closely
109. p 2 Step 3 Step 4 Step 5 Procedure Press Contacts ae Use the Navigation cluster and Select button to scroll and select Corporate Directory Select one or all of these search criteria to search for a coworker e First Name e Last Name Enter the search criteria information press Submit and select a contact To dial perform one of these actions e Press Call e Press Select Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Contacts Search and Dial a Contact While On a Call From the keypad press the number that displays in the upper right corner of the contact label Press Speakerphone lt Press Headset LQ e Pick up the handset Search and Dial a Contact While On a Call Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts o Use the Navigation cluster and Select button to scroll and select Corporate Directory Select one or both of these search criteria to search for a coworker e First Name e Last Name Enter the search criteria information and press Search Press Call The phone puts the existing call on hold and makes the new call Personal Directory The personal directory contains a list of your personal contacts You can assign fast dial codes to your personal directory entries for fast dialing You can set up your personal directory from your phone or from the Cisco Unified Communications
110. pansion Module Step2 Dial a telephone number Configure KEM Buttons Before you can set up KEM buttons contact your system administrator for the following information to access your Self Care Portal e URL username and password After you have this information you can configure your speed dial numbers or program buttons to access phone services Phone services can include for example weather stock quotes or corporate calendars and directories Hi Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Accessories Adjust Key Expansion Module Brightness Adjust Key Expansion Module Brightness Procedure Step1 Press Applications EP onthe phone Step2 Use the Navigation pad and Select to scroll and select Settings Step3 Select Brightness Step4 Select Key Expansion Module Step5 If required select the KEM number Step6 Adjust brightness e To increase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Step7 Press Save to set the brightness or press Cancel to exit Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Accessories Adjust Key Expansion Module Brightness E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 1 1 Frequently Asked Questions e
111. place a call The stutter tone is line specific You hear it only when using the line that has new voice messages You can set up audible message waiting tones using the Self Care Portal Listen to Voice Messages After you listen to your new voice messages the message indicators are updated on the phone screen If there are no new voice messages the Message icon is removed from the line label and the Voicemail icon is removed from the right side of the phone screen Procedure Step1 To listen to voice messages do one of the following Press Messages Ty The Login screen displays Note Ifyou selected Yes in the Remember me screen when you last logged in the messages list displays e Select a line with colored box beside it The box indicates the number of messages waiting The Cisco IP Phone 8881 displays a gray box Press the line button and then Voicemail 2 Step2 Follow the prompts to listen to your voice message Visual Voicemail Visual Voicemail is an alternative to audio voicemail You use the screen on your phone to work with your messages rather than respond to audio prompts You can view a list of your messages and play your messages You can also compose reply to forward and delete messages E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Voicemail Visual Voicemail i For more information see Quick Start Guide for Visual Voicemail at http
112. plications 3 Use the Navigation cluster and Select button to scroll and choose Settings Choose Font Size Choose Huge Large Regular Small or Tiny and press Set Press Exit to return to the Settings screen Change the Phone Name Step 1 Step 2 Step 3 Step 4 Step 5 You can change the name of the phone from the default name Procedure On the phone select Applications gt Settings Scroll and select Phone Name Use the keypad to enter a name Press Apply to save the changes or press Revert to cancel the change Press Exit Adjust the Headset Sidetone Step 1 Step 2 Step 3 Step 4 If your system administrator has sets the Headset Sidetone Controls feature for your phone you can specify the volume of your headset from your phone Procedure Press Applications E3 Use the Navigation cluster and Select button to select Settings Select Headset Sidetone Select one of these sidetone levels e Off e Low e Normal E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 User Preferences Phone Services i e High Phone Services Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must subscribe to a phone service using the Self Care Portal before you access it on your phone For more information contact your system administrator If only one service is set up the
113. r Guide for Cisco Unified Communications Manager 10 5 E Contacts Dial a Number from the Personal Directory e First Name e Nickname Step5 Enter the search criteria information and press Submit Dial a Number from the Personal Directory Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts o Sign in to Personal Directory Select Personal Directory and search for an entry Select the personal address book entry that you want to dial Press Call Edit a Personal Directory Entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts ae Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Modify the entry information Press Phones to modify a phone number Pres Update E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Contacts Delete a Personal Directory Entry Delete a Personal Directory Entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Fast Dial Place a Call Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts o Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Press Delete You may need to press More first Press OK to confirm the deletion Fast Dial allows you dial a phone number from the Fast Dial service on your ph
114. r system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Procedure During a call press Directed Call Park on a line that displays an idle Line Status indicator Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number If you do not retrieve the call within the time that your system administrator has set you receive an alert tone At that time you can e Press Resume to resume the call on your phone e Retrieve the call from another phone Park a Call Using Manual Directed Call Park Step 1 Step 2 Step 3 Step 4 Step 5 Procedure During a call press Transfer Es Enter the Directed Call number where you will park the call Press Transfer again to finish parking the call and then hang up Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number If you do not retrieve the call within the time that your system administrator has set you receive an alert tone At that time you can e Press Resume to resume the call on your phone e Retrieve the call from another phone E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Basic Operations Manage Intercom Calls Manage Intercom Calls Intercom allows you to place
115. roducts_user_guide_list html Turn DND On and Off Step 1 Step 2 Procedure Press DND to turn on DND Visual confirmation displays briefly Press DND again to turn off DND Visual confirmation displays briefly Malicious Call Identification Malicious Call Identification MCID allows you to identify an active call as suspicious which initiates a series of automated tracking and notification messages Trace a Suspicious Call Procedure Press Report Caller to send a silent notification message to your system administrator When the silent notification message is sent your phone provides both a visual and audible confirmation Extension Mobility Cisco Extension Mobility EM allows you to configure a different Cisco IP Phone as your own temporarily After you sign in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator sets up EM for you The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Advanced Calling Features A Enable Extension Mobility Enable Extension Mobility Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Applications Select Extension Mobility name can vary including EM Service Enter your user ID and PIN pro
116. rsonal and corporate directories 16 Applications button Opens or closes the Applications menu Use the Applications button to access call history user preferences phone settings and phone model re information Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Getting Started Cisco IP Phone 8841 17 Messages button Autodials your voice messaging system varies by system 18 Back button Returns to the previous screen or menu 19 Handset Phone handset Cisco IP Phone 8841 The following sections describe attributes of the Cisco IP Phone 8841 Phone Connections Connect your phone to the corporate IP telephony network using the following diagram E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Phone Connections i 1 DC adaptor port DC48V 5 Access port 10 100 1000 PC connection 2 AC to DC power supply optional 6 Auxiliary port 3 AC power wall plug optional 7 Handset connection 4 Network port 10 100 1000 SW connection 8 Analog headset connection optional IEEE 802 3at power enabled N Note The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 jE Get
117. s Button 125 Missing All Calls Button 125 Cannot Sign In to Personal Directory 126 Cannot Access Self Care Portal 126 Security Error Message 126 Report Phone Problems 127 Documentation Service Requests and Additional Information 127 CHAPTER 13 Product Safety and Security 129 Safety and Performance Information 129 Power Outage 129 External Devices 129 Bluetooth Wireless Headset Performance 130 Power Information 130 FCC Compliance Statements 130 FCC Part 15 21 Statement 130 FCC RF Radiation Exposure Statement 130 FCC Receivers and Class B Digital Statement 131 Cisco Product Security Overview 131 CHAPTER 14 Warranty 133 Cisco One Year Limited Hardware Warranty Terms 133 E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 CHAPTER 1 Getting Started Accessibility Features page 1 Cisco IP Phone 8811 page 1 e Cisco IP Phone 8841 page 6 Cisco IP Phone 8851 page 11 Cisco IP Phone 8861 page 15 e Power Save and Power Save Plus page 20 Additional Information page 21 Accessibility Features The Cisco IP Phones 8811 8841 8851 and 8861 provide accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the accessibility features on these phones see http www cisco com c en us support collaboration endpoints unified ip phone 8800 series products technical reference list html You can al
118. s while you monitor and record calls By default the person who monitors the call and records it if also configured does not hear the notification tones Call Forward Call Forward allows you to forward calls from any line on your phone to another number There are two types of call forwarding features that your system administrator may set up on your phone e Unconditional call forwarding Call Forward All Applies to all calls that you receive You can set up Call Forward All directly on your phone for any line To set up Call Forward All remotely go to the Self Care Portal e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions and is set up from the Self Care Portal When forwarding calls from your phone Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e Call forward is phone line specific If a call reaches you on a line where call forwarding is not enabled the call rings as usual e Your system administrator can set up other call forward options e Allow calls placed from the call forward target number to your phone to ring through rather than be forwarded Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain Forward All Calls Procedure Step
119. same call identification number no matter which group phone accesses the list Sign In and Out of a Hunt Group Step 1 Signing out of a hunt group does not prevent direct calls from ringing your phone Procedure Press Hunt Group to sign in Visual confirmation displays briefly Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features Display Queue Statistics Step2 Press Hunt Group again to sign out Display Queue Statistics Use the queue statistics to check the status of the hunt group queue Procedure Step1 Press QueueStatus The Queue status window appears Step2 To refresh the statistics press Refresh Step3 To exit press Exit Barge Barge allow you to add yourself to nonprivate calls on a shared line You access the Barge function using the Merge softkey A conference call is set up with yourself and the participants of the nonprivate call on the Cisco Unified Communications Manager Set Up Barge Alert By default the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt When the Barge Alert is set to On an alert prompt is displayed Procedure Step1 On your phone go to Applications gt Settings Step2 At the Barge Alert menu item click On to enable the alert or Off to enable Barge By default the barge alert prompt is toggled Off Add Yourself to a Call on a
120. so find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Cisco IP Phone 8811 The following sections describe attributes of the Cisco IP Phone 8811 Phone Connections Connect your phone to the corporate IP telephony network using the following diagram Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Getting Started Phone Connections 1 DC adaptor port DC48V 5 Access port 10 100 1000 PC connection 2 AC to DC power supply optional 6 Auxiliary port 3 AC power wall plug optional 7 Handset connection 4 Network port 10 100 1000 SW connection 8 Analog headset connection optional IEEE 802 3at power enabled N Note The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module J Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings The Cisco IP Phone 8811 screen is grayscale Cisco
121. ssage or any key on the phone If you do not press the button or any key your phone powers down If your phone is active for example on a call your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown Before the shutdown happens you see a message to remind you that your phone is about to power off After your phone goes to sleep press Select to wake up your phone After the phone is inactive for a period of time a message displays to alert you that the phone is about to power down At the configured wake time your phone powers up Wake and sleep times are also linked to the configured days that you normally work If your requirements change for example your work hours or work days change contact your system administrator to have your phone reconfigured For more information about Energy Wise and your phone contact your system administrator Information You can access the Cisco website at this URL http www cisco com Within the Cisco website you can find the following information e Quick reference cards quick start guides and end user guides http www cisco com c en us support collaboration endpoints unified ip phone 8800 series products user guide list html e Licensing information http www cisco com c en us support collaboration endpoints unified ip phone 8800 series products licensing information listing html e Cisco international websites Al
122. te You cannot edit the Daily schedule filter For more information contact your administrator Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 m Advanced Calling Features A Rename a Line Filter Step 4 Step 5 Step 6 Step 7 Optional Enter a new name for the filter Add or remove available lines from the filter Click Apply To view the filter press Back Rename a Line Filter Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure On your phone go to Applications gt Settings Highlight Call notifications and press Select Highlight the filter to be renamed and press Edit Enter a new name for the filter Click Apply To view the filter press Back Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls Your system administrator sets up a hunt group with a series of directory numbers When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone If you are a member of a hunt group you sign in to a hunt group when you want to receive calls and you sign out of the group when you want to prevent calls from ringing on your phone Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group Calls in the group call queue display the
123. the phone e Your phone supports the Bluetooth Handsfree Profile If your Bluetooth headset supports these features you can perform these call functions from your Bluetooth headset e Answer a call End a call Change the headset volume for a call e Redial e Caller ID e Reject o Divert e Hold and Accept e Release and Accept For more information see the documentation from your Bluetooth headset manufacturer Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Accessories Add a Bluetooth Accessory While using Bluetooth headset there can be potential interference issues Therefore Cisco recommends that you reduce the proximity of other 802 11b g devices Bluetooth devices microwave ovens and large metal objects For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection Add a Bluetooth Accessory Step 1 Step 2 Step 3 Step 4 Step 5 For Cisco IP Phone 8851 and 8861 only Before you add a Bluetooth accessory it must be discoverable by the phone Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable For more information see the documentation from the Bluetooth accessory manufacturer Procedure Press Applications ER Select Bluetooth Sel
124. ting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call flashing red or new voice message steady red 2 Phone screen Shows information about your phone such as directory number active call and line status softkey options speed dials placed calls and phone menu listings Bj Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Getting Started Buttons and Hardware Programmable feature buttons and Session buttons Your phone provides quick access to your phone lines features and call sessions e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button Note Ifyou are using a locale that reads right to left such as Arabic the line button and session button locations are swapped Depending on how your system administrator sets up the phone the buttons provide access to e Phone lines and intercom lines e Speed dial numbers speed dial buttons including the Line Status speed dial features e Web base
125. ton is solid red the session button is solid red and the call displays on your phone e If you put the call on hold e Your line button is solid green and the session button pulses green e Your coworker s line button is solid red and the session button pulses red e You or the coworker can join a call on the shared line using the Barge feature Barge converts the call into a conference To barge press the red session button for the remote in use call on the shared line Feature Buttons and Softkey Depending on how your system administrator set up your phone some features included in this guide may not be available to you The following table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator can set up on programmable feature buttons Features that appear on softkeys are set up by your system administrator Feature name Dedicated feature Programmable feature Softkey button button Alert Calls x All Calls x Answer x X Barge X Displays as Merge Call Back X X Call Forward All x Call Park X X Call Park Line Status X Call Pickup Pick Up X X Call Pickup Line Status X Conference X X Decline X Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 m Advanced Operations A Feature Buttons and Softkey
126. tory Entry from the Phone 49 Search for an Entry in the Personal Directory 49 Dial a Number from the Personal Directory 50 Edit a Personal Directory Entry 50 Delete a Personal Directory Entry 51 Fast Dial 51 Place a Call With a Fast Dial Button 51 Fast Dial Codes with Personal Directory 51 Assign a Fast Dial Code to a Personal Directory Entry 52 Place a Call Using a Fast Dial Code 52 Delete a Fast Dial Code 52 Cisco WebDialer 53 Use Cisco WebDialer with Another Online Corporate Directory 53 Change Cisco WebDialer Preferences 53 Sign Out of Cisco WebDialer 54 CHAPTER 5 Call History 55 Call History Overview 55 View the Call History 57 View Call Record Details 57 Filter the Call History 57 Dial From the Call History 58 Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Contents CHAPTER 6 CHAPTER 7 Edit a Phone Number 58 Clear the Call History 59 Delete a Call Record 59 Voicemail 61 Access Voicemail 61 Check for Voice Messages 61 Listen to Voice Messages 62 Visual Voicemail 62 Advanced Calling Features 65 Conference 65 Add a Third Party to a Conference 66 Join Calls Into a Conference 66 Swap Between Calls Before Completing a Conference 66 View Conference Participants 67 Remove Conference Participants 67 Meet Me Conference 67 Host a Meet Me Conference 68 Join a Meet Me Conference 68 Speed Dial 68 Place a Call with a Speed Dial Button 69 Use a Spe
127. ture Support During Failover Feature Supported Notes New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Conference Yes Conference to Active Calls Join No The Active Calls softkey does not display Conference List No Transfer Yes Transfer to Active Calls Direct No Transfer Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Yes Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 ail Advanced Operations Bj Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Survivable Remote Site Telephony Overview Feature Supported Notes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster Speed Dial Yes Service IRL Programmable Line Yes Key To Voicemail iDivert No The iDivert softkey does not display Line Filters Partial Lines are supported but cannot be shared Park Monitoring No The Park softkey does not display Merge No The Merge softkey does not display Enhanced Message Waiting No Message count badges do not
128. utoanswer calls using the speakerphone a To answer calls automatically on the speakerphone prepare your phone in the following way Ensure that the headset button is not illuminated e Leave the handset in the cradle When you get a call the call answers automatically and you interact with the caller using the speakerphone b if you do not want calls to answer automatically on your speakerphone press the headset button to make and answer calls using a headset or the handset Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 E Basic Operations A Respond to a Call Waiting Notification Respond to a Call Waiting Notification Step 1 Step 2 Step 3 Step 4 Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call e Call Waiting tone single beep e An amber flashing line button This feature is configured by the administrator Procedure To answer the ringing call press the flashing amber session button or press Answer to answer the call You can also scroll to the call and press Select to answer it Your phone puts the original call on hold automatically and connects the ringing call If the call is on a different line you must first press the line button or All Calls if available to display the ringing session and then answer the call If the call is on the same line and not visible as
129. vanced Calling Features Host a Meet Me Conference Host a Meet Me Conference Procedure Step1 Obtain a Meet Me phone number from your system administrator Step2 Distribute the Meet Me phone number to participants Step3 When you are ready to start the meeting lift the handset to get a dial tone and press Meet Me Step4 Dial the Meet Me phone number Join a Meet Me Conference Procedure Step1 Dial the Meet Me phone number that the conference host provided Step2 Ifyou hear a busy tone the host has not yet joined the conference In this case hang up and try your call again Speed Dial Speed Dial allows you to press a button and enter a preset code to place a call Before you can use Speed Dial features on your phone you must set up speed dial in the Self Care Portal Depending on setup your phone can support these Speed Dial features e Speed dial buttons Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing If your system administrator has set up the Line Status feature you can monitor the status of a speed dial line by using the line status indicators e Speed dial codes Allow you to dial a phone number from a code sometimes referred to as abbreviated dialing You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code FAC Client Matter Code CMC or additional digits such as a user extension a meeting access code or
130. vided by your system administrator Select a device profile if prompted Press Applications to sign out Select Services Select Extension Mobility Press Yes when prompted to sign out Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone When you enable Mobile Connect e Your desk phone and remote destinations your mobile phones receive calls simultaneously e When you answer the call on your desk phone the remote destinations stop ringing are disconnected and display a missed call message e When you answer the call on one remote destination the other remote destinations and desk phone stop ringing and are disconnected and a missed call message is shown on the other remote destinations e When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines the Cisco Unified devices that share the same line display a Remote In Use message E Cisco IP Phone 8811 8841 8851 and 8861 User Guide for Cisco Unified Communications Manager 10 5 Advanced Calling Features
131. wer Yes before completing a conference or transfer you can press Release or Cancel to cancel it How Can I Combine Two Calls Into a Single Conference Call Question How can I combine two calls on hold into a single conference call Answer Make sure that one of the calls is active not on hold If both calls are on hold resume one cal and then Press Conference a 2 Press the line button for the other held call The conference begins The conference is established on the line that had the active call Why Does My Phone Not Wake Up Question Why does my phone not work wake up when it worked before Answer If your system administrator has set up your phone for EnergyWise the phone may be sleeping powered down Your system administrator sets your phone to sleep at a certain time and wake power up at a certain time Your phone wakes up at the time your system administrator configured You can press the Select button to wake your phone up Contact your system administrator to have the sleep and wake up times changed What Do Four Rings in Succession Mean Question My phone played the ring tone four times in succession but there is no call What does this mean Answer The phone is notifying you that your phone will power down sleep soon to conserve energy the Energy Wise feature Your system administrator sets your phone to sleep at a certain time and wakes power up at a certain time Your phone wa

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