E-Thales Talento - Renaissance Associates
Contents
1. Display Action TERMINAL NUMBER Press the blue arrow button beneath ENT CANC DEL ENT USER NUMBER Key in the User Number provided by Paymentech Then press the blue CANC DEL ENT arrow button beneath ENT To clear an existing value press the CLEAR button to erase one character at a time Note The display will flash between USER NUMBER and the line CANC DEL ENT PASSWORD PAD Press the blue arrow button beneath ENT CANC Alfa ENT COMPLEMENT DATA Press the blue arrow button beneath ENT CANC Alfa ENT COUNTRY Press the ENTER key PREV NEXT VAL MODEM STANDARD Verify that this setting is V22 BIS If not press the blue arrow button PREV NEXT VAL beneath NEXT until V22 BIS is displayed then press ENTER ESCAPE CHARACTER Press the CANCEL key PREV NEXT VAL CONFIG PARAMETER Press the blue arrow button beneath NEXT until the display shows REMOT CANC NEXT YES SERTEL DWN REMOT SERTEL DWN Press the blue arrow button beneath YES to initiate the download CANC NEXT YES SW LOADING The terminal will display various messages as it communicates then will WAITING ANSWER show a percentage that represents how much of the download has CONNECT completed DONE 044 PROCESSING TESTING PLEASE WAIT MM DDIYY 00 00 PM The terminal will automatically return to the idle prompt but a parameter load must take place prior to processing transactions DEBIT EBT Press the Fn Function key SALE SALE SALE MM DD YY 00 00 PM2. Key in the manager password default is 387296 then press ENTER ENTR MANAGER PASSWORD Note If the terminal has not previously received a parameter load the password could be 1 If the terminal has previously received a parameter load from VeriCentre the default password is 387296 If the manager password does not work obtain the DS password using the DS Utility You will need the current date and time from the terminal and the 6 digit value key which is 102571 MM DD YY 00 00 PM Press the blue arrow button beneath PARM BATCH MENU PARM TEST MM DD YY 00 00 PM Press the blue arrow button beneath DIAL DOWNLD DIAL EDIT PRINT DOWNLD Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Display MM DD YY 00 00 PM PARM APPLICATION ID Action If the value displayed is not D5303072 press the CLEAR button to remove the value Key in D5303072 then press ENTER PARM DOWNLD PHONE MM DD YY 00 00 PM Press the CLEAR button to remove the value Key in the download file name then press ENTER PARM TERMINAL ID MM DD YY 00 00 PM If the value displayed is not the correct parameter download phone number press the CLEAR button to remove the value Key in the parameter download phone number 1 866 658 9186 then press ENTER Note If an asterisk appears after the phone number this indicates that the terminal has attempted to dial this numb
3. COUNTRY Press the blue arrow key beneath ENT USA Note To clear any value press the CLEAR key CANC Alfa ENT MODEM STANDARD Press the blue arrow key beneath ENT V22 BIS Note To change the baud rate of the download phone number press the CANC NEXT ENT blue arrow button under NEXT then press the blue arrow key under ENT when the desired value is displayed Values are V22 BIS 2400 BELL 1200 CCITT 300 ESCAPE CHARACTER Press the blue arrow button beneath CANC until the idle prompt is BREAK displayed CANC Alfa ENT Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential 13
4. Downloading the Application Download on Existing Hardware In order to perform a full download TCC Core load and Parameter load certain parameters must be set correctly For the TCC Core Load these parameters are 4 Digit User 0082 TCC Core Download Phone Number 1 866 658 7003 For the Parameter Load these parameters are Application Number D5303072 Parameter Terminal ID provided by Paymentech Parameter Download Phone Number 1 866 658 9186 Terminal Family Name TRANZ The manager password default is 387296 is required to access the parameter menu Once the password has been entered AND the terminal is idle for 15 seconds the terminal automatically times out and switches to idle mode The time out does not occur while in the EDIT menu Display Action MM DD YY 00 00 PM Press the Fn Function Key DEBIT EBT SALE SALE SALE MM DD YY 00 00 PM Key in the manager password default is 387296 then press ENTER ENTR MANAGER PASSWORD Note If the manager password does not work obtain the DS password using the DS Utility You will need the current date and time from the terminal and the 6 digit value key which is 102571 MM DD YY 00 00 PM Press the Scroll arrow key once BATCH MENU PARM TEST MM DD YY 00 00 PM Press the blue arrow button beneath TERM SETUP TERM MERCH PIN SETUP MANGER Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential A
5. LEAR button to remove the value Key in the parameter download phone number 1 866 658 9186 then press ENTER Note If an asterisk appears after the phone number this indicates that the terminal has attempted to dial this number on a separate occasion REMOTE PARM DOWNLOAD MM DD YY 00 00 PM If the value displayed is not TRANZ press the CLEAR button to remove the value Key in TRANZ then press ENTER ENTER FAMILY MM DD YY 00 00 PM The terminal will show various messages as it communicates then will return to the Idle Prompt when complete The merchant is ready to CONNECTING process The parameter download takes approximately 45 seconds to complete DIALING Note If multiple merchants will be processing on the terminal a parameter load must be initiated for each merchant number Repeat the parameter load steps for each merchant Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Parameter Download Procedure Parameter Downloads are used to add the merchant specific parameters to the terminal which has already received a TCC Core Load A parameter download takes approximately 45 seconds to complete The manager password defaulted to 387296 is required to access the parameter menu Once the password has been entered AND the terminal is idle for 15 seconds the terminal automatically times out and switches to idle mode The time out does not occur
6. PPLICATION USER MM DD YY 00 00 PM Press the Scroll arrow key once CLOCK MANAGR SUPERV SET PASWRD PASWRD MM DD YY 00 00 PM Press the blue arrow button beneath DIAL DOWNLD DIAL DIRECT DOWNLD DOWNLD MM DD YY 00 00 PM If the value displayed is not 0082 press the CLEAR key until no value appears Then key in 0082 and press ENTER MM DD YY 00 00PM APP DOWNLOAD PHONE If the value displayed is not the correct TCC download phone number press the CLEAR key until no value appears Then key in the TCC download phone number 1 866 658 7003 and press ENTER Note If the merchant needs a 9 in the PBX field this field was loaded under other terminal set up parameters The core load will continue to refer to the previous parameters for PBX If the merchant no longer needs a 9 to dial out the parameter must be updated prior to initiating a core load ENTR MANAGER PASSWORD SW LOADING The terminal will display various messages as it communicates then will WAITING ANSWER show a percentage that represents how much of the download has CONNECT completed DONE it ssoi i PROCESSING Once the download is completed DEFAULT PARAMETERS SET will print If an internal PIN pad is detected INT PIN PAD DETECTED will print TESTING PLEASE WAIT MM DD YY 00 00 PM The terminal will automatically return to the idle prompt but a parameter load must take place prior to processing transactions DEBIT EBT Press the Fn Func
7. d by Paymentech Terminal Family Name TRANZ The manager password default is 387296 is required to access the parameter menu Once the password has been entered AND the terminal is idle for 15 seconds the terminal automatically times out and switches to idle mode The time out does not occur while in the EDIT menu Note It is always recommended that the batch is closed prior to performing a download Display Action MM DD YY 00 00 PM Unplug the terminal DEBIT EBT SALE SALE SALE Hold down the red CANCEL key and the green ENTER key at the same time and plug the terminal into the power pack interface Continue to hold the keys until the terminal begins a solid beeping This may take several moments LOCAL XMODEM DWN Press the blue arrow key beneath NEXT until the screen displays CONFIG CANC NEXT YES PARAMETER CONFIG PARAMETER Press the blue arrow key beneath YES CANC NEXT YES PHONE NUMBER Key in the TCC download phone number 1 866 658 7003 Then press CANC Alfa ENT the blue arrow key beneath ENT To clear an existing value press the CLEAR button to erase one character at a time Note The display will flash between PHONE NUMBER and the line CANC Alfa ENT SERVER NUMBER Key in 0 then press ENTER CANC SITE NUMBER Press the blue arrow button beneath ENT CANC DEL ENT Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential
8. er on a separate occasion REMOTE PARM DOWNLOAD MM DD YY 00 00 PM If the value displayed is not TRANZ press the CLEAR button to remove the value Key in TRANZ then press ENTER ENTER FAMILY MM DD YY 00 00 PM The terminal will show various messages as it communicates then will return to the Idle Prompt when complete The merchant is ready to CONNECTING process The parameter download takes approximately 45 seconds to complete DIALING Note If multiple merchants will be processing on the terminal a parameter load must be initiated for each merchant number Repeat the parameter load steps for each merchant Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential 11 Modem Settings in FOS The standard setting for the modem baud rate is 2400 To adjust the baud rate for the TCC download go to Modem Standard in FOS The value display is V22 BIS 2400 Press the blue arrow button corresponding to NEXT for CCITT 300 baud BELL 1200 baud To change the baud rate of the authorization phone number or parameter load phone number enter M2 following the phone number to reduce to 1200 baud or enter A3 to slow to 300 baud Display Action MM DD YY 00 00 PM Unplug the terminal DEBIT EBT SALE SALE SALE Hold down the red CANCEL key and the green ENTER key at the same time and plug the terminal into the power pack interface Conti
9. er on a separate occasion REMOTE PARM DOWNLOAD MM DD YY 00 00 PM If the value displayed is not TRANZ press the CLEAR button to remove the value Key in TRANZ then press ENTER ENTER FAMILY MM DD YY 00 00 PM The terminal will show various messages as it communicates then will return to the Idle Prompt when complete The merchant is ready to CONNECTING process The parameter download takes approximately 45 seconds to complete DIALING Note If multiple merchants will be processing on the terminal a parameter load must be initiated for each merchant number Repeat the parameter load steps for each merchant Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Download on New Hardware If a terminal is new out of the box and has never received a full download follow the procedures listed below In order to perform a full download TCC Core load and Parameter load certain parameters must be set correctly For the TCC Core Load these parameters are 4 Digit User 0082 TCC Core Download Phone Number 1 866 658 7003 For the Parameter Load these parameters are Application Number D5303072 Parameter Terminal ID provided by Paymentech Parameter Download Phone Number 1 866 658 9186 Terminal Family Name TRANZ The manager password default is 387296 is required to access the parameter menu Once the password has been entered AND the terminal is idle fo
10. er on a separate occasion MM DD YY 00 00 PM If the value displayed is not TRANZ press the CLEAR button to remove the value Key in TRANZ then press ENTER PARM DOWNLD PHONE ENTER FAMILY Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Display Action MM DD YY 00 00 PM The terminal will show various messages as it communicates then will return to the Idle Prompt when complete The merchant is ready to process CONNECTING The parameter download takes approximately 30 45 seconds to complete DIALING REMOTE PARM DOWNLOAD Note If multiple merchants will be processing on the terminal a parameter load must be initiated for each merchant number Repeat the parameter load steps for each merchant Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Download through Freesia Operating System FOS A complete download through FOS should only be necessary if the terminal is locked and or the user cannot access the Function menu In order to perform a full download TCC Core load and Parameter load certain parameters must be set correctly For the TCC Core Load these parameters are 4 Digit User 0082 TCC Core Download Phone Number 1 866 658 7003 For the Parameter Load these parameters are Application Number D5303072 Parameter Download Phone Number 1 866 658 9186 Parameter Terminal ID provide
11. int TESTING PLEASE WAIT MM DD YY 00 00 PM The terminal will automatically return to the idle prompt but a parameter load must take place prior to processing transactions DEBIT EBT Press the Fn Function key SALE SALE SALE MM DD YY 00 00 PM Key in the manager password default is 387296 then press ENTER Note If the terminal has not previously received a parameter load the password could be 1 If the terminal has previously received a parameter load from VeriCentre the default password is 387296 If the manager password does not work obtain the DS password using the DS Utility You will need the current date and time from the terminal and the 6 digit value key which is 102571 PARM APPLICATION ID MM DD YY 00 00 PM Press the blue arrow button beneath PARM BATCH MENU PARM TEST MM DD YY 00 00 PM Press the blue arrow button beneath DIAL DOWNLD DIAL EDIT PRINT DOWNLD MM DD YY 00 00 PM If the value displayed is not D5303072 press the CLEAR button to remove the value Key in D5303072 then press ENTER MM DD YY 00 00 PM PARM TERMINAL ID Press the CLEAR button to remove the value Key in the download file name then press ENTER Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Display MM DD YY 00 00 PM PARM DOWNLD PHONE Action If the value displayed is not the correct parameter download phone number press the C
12. nue to hold the keys until the terminal begins a solid beeping This may take several moments LOCAL XMODEM DWN Press the blue arrow key beneath NEXT until the screen displays CONFIG CANC NEXT YES PARAMETER CONFIG PARAMETER Press the blue arrow key beneath YES CANC NEXT YES PHONE NUMBER Key in the TCC download phone number 1 866 658 7003 Then press the CANC Alfa ENT blue arrow key beneath ENT To clear an existing value press the CLEAR button to erase one character at a time Note The display will flash between PHONE NUMBER and the line CANC Alfa ENT SERVER NUMBER 1 Press the blue arrow key beneath ENT Note To clear any value press the CLEAR key CANC Alfa ENT SITE NUMBER Press the blue arrow key beneath ENT 1999403 Note To clear any value press the CLEAR key CANC Alfa ENT TERMINAL NUMBER Press the blue arrow key beneath ENT 99 Note To clear any value press the CLEAR key CANC Alfa ENT USER NUMBER Press the blue arrow key beneath ENT 0082 Note To clear any value press the CLEAR key CANC Alfa ENT PASSWORD PAD Press the blue arrow key beneath ENT CBLEU Note To clear any value press the CLEAR key CANC Alfa ENT COMPLEMENT DATA Press the blue arrow key beneath ENT C BLEU TA Note To clear any value press the CLEAR key CANC Alfa ENT Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential 12
13. r 15 seconds the terminal automatically times out and switches to idle mode The time out does not occur while in the EDIT menu Note Most terminals will have received a TCC Cord Load prior to deployment and will only require a parameter load when received by the merchant Display Action Plug in the terminal after initial warm up press any key MM DD YY 00 00 PM Press the scroll arrow button KLD VISA MKIXR MM DD YY 00 00 PM Press the blue arrow button beneath DIAL DNLD DIAL DNLD MM DD YY 00 00 PM Then key in 0082 and press ENTER APPLICATION USER MM DD YY 00 00 PM Press the blue arrow button beneath YES DETECT TONE YES NO Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential Display MM DD YY 00 00 PM ENTER PBX NUMBER Action If the merchant requires an access code to dial out enter that code here then press ENTER MM DD YY 00 00PM APP DOWNLOAD PHONE Key in the TCC download phone number 1 866 658 7003 and press ENTER ENTR MANAGER PASSWORD SW LOADING The terminal will display various messages as it communicates then will WAITING ANSWER show a percentage that represents how much of the download has CONNECT completed DONE 04 PROCESSING Once the download is completed DEFAULT PARAMETERS SET will print If an internal PIN pad is detected INT PIN PAD DETECTED will pr
14. tion key SALE SALE SALE MM DD YY 00 00 PM Key in the manager password default is 387296 then press ENTER Note If the terminal has not previously received a parameter load the password could be 1 If the terminal has previously received a parameter load from VeriCentre the default password is 387296 If the manager password does not work obtain the DS password using the DS Utility You will need the current date and time from the terminal and the 6 digit value key which is 102571 MM DD YY 00 00 PM Press the blue arrow button beneath PARM BATCH MENU PARM TEST MM DD YY 00 00 PM Press the blue arrow button beneath DIAL DOWNLD DIAL EDIT PRINT DOWNLD Rev 07 03 Paymentech Talento D5303072 User Manual Confidential Paymentech L P Confidential MM DD YY 00 00 PM PARM APPLICATION ID If the value displayed is not D5303072 press the CLEAR button to remove the value Key in D5303072 then press ENTER PARM DOWNLD PHONE MM DD YY 00 00 PM Press the CLEAR button to remove the value Key in the download file name then press ENTER PARM TERMINAL ID MM DD YY 00 00 PM If the value displayed is not the correct parameter download phone number press the CLEAR button to remove the value Key in the parameter download phone number 1 866 658 9186 then press ENTER Note If an asterisk appears after the phone number this indicates that the terminal has attempted to dial this numb
15. while in the EDIT menu Display Action MM DD YY 00 00 PM Press the Fn Function key DEBIT EBT SALE SALE SALE MM DD YY 00 00 PM Key in the manager password default after receiving core load is 1 then press ENTER ENTR MANAGER PASSWORD LERE FONA Note If the terminal has not previously received a parameter load the password could be 1 If the terminal has previously received a parameter load from VeriCentre the default password is 387296 If the manager password does not work obtain the DS password using the DS Utility You will need the current date and time from the terminal and the 6 digit value key which is 102571 MM DD YY 00 00 PM Press the blue arrow button beneath PARM BATCH MENU PARM TEST MM DD YY 00 00 PM Press the blue arrow button beneath DIAL DOWNLD DIAL EDIT PRINT DOWNLD MM DD YY 00 00 PM If the value displayed is not D5303072 press the CLEAR button to remove the value Key in D5303072 then press ENTER PARM APPLICATION ID MM DD YY 00 00 PM Press the CLEAR button to remove the value Key in the download file name then press ENTER PARM TERMINAL ID MM DD YY 00 00 PM If the value displayed is not the correct parameter download phone number press the CLEAR button to remove the value Key in the parameter download phone number 1 866 658 9186 then press ENTER Note If an asterisk appears after the phone number this indicates that the terminal has attempted to dial this numb
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