user manual for the web truss system solprint version
Contents
1. i teba All Rights Reserved a Calls can be searched for by any combination of the criteria on the Search for TRUSS Calls page the more criteria you enter the more accurate the search will be b The Site Code should be set to the site code you entered when you logged in You can not change this c If you know the call reference number that was assigned to the call you wish to find you can enter this in the first field on the screen In this case you need not enter any further information in order to locate this call d If searching by any other criteria you should always enter SOLSUP into the Project Reference field This should be the only project reference available in the dropdown list e You should normally only need to enter further criteria into the Call Date From and Call Date To fields You would use these fields to restrict the search to calls submitted between the two dates i teba support staff mainly uses the remaining fields on this screen f After entering your search criteria click on the Search button to submit the search g Clicking the Reset button clears any fields in which data has been entered on the screen h After the search has been submitted you will be taken automatically to the Browse Calls page where a list of the calls matching your search criteria is displayed This page is described in section 2 9 i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE2. Links Hotmail 47 WindowsMedia Windows ROR Login Address http webtruss WebTruss public ValidateLogin Go Qsearch Favorites Media g S amp aa fA iteba Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help co Quick Search Name Home New Call Search Calls Quick Search List Internal Helpdesk Reported Calls K office Diary Microso H Karl Oertel WebTruss f QTYQCPan1 4 User M jiteba Web Truss Sy fa SQL Server Enterprise f Clicking on the Helpdesk end users Internal Helpdesk main users link the user will see a list of all open calls currently logged on their internal helpdesk g Filter functionality is provided at the top of the screen to filter by the following criteria Call reference Status Project Module h The table can be sorted by various criteria in either descending or ascending order by using the two drop down menus above the table i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL E i teba Web Truss System Microsoft Internet Explorer 10 x File Edit View Favorites Tools Help Links Hotmail Customize Links Hotmail 4 Windows Media Windows ROR Login Address e http Jwww webtruss iteba com WebTruss public ValidateLogin e Go Back gt A
3. Module ESTIMATING GEN User TT Preview attached documents 1 Linked Calls Subject Customer change on copy quote function Detail gt gt gt 13 12 2005 17 24 TT A quote was being copied to create a new one for the same customer The quote created had changed customer and created the contact in the other Company Client Reply id Taken WT Call Type F AULT Assigned To Ct Client Ref Priority 1GH Release No a This page displays the details of a particular call b The Call Subject and Call Details cannot be amended as the fields are non editable c Any additional information you might want to add to the call can be entered into the Client Reply field d Clicking the Preview Attached Documents link allows you to view any attached documents and also to attach further documents to the call i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 11 Call Workflow Web Truss System Microsoft Internet Explore File Edit View Favorites Tools Help Links Free Hotmail Customize Links Hotmail Windows Media Windows ROR Login Address Je http jwww webtruss iteba com WebTruss public ValidateLogin e Go Back gt 2 A Qsearch jFavortes 4 D SIE fA Tim Taylor BBUILDER Welcome to Web TRUSS Conta
4. WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL i If no calls match the criteria entered a page informing you of this will be displayed You should click on Search in the menu to return to the Search page and perform a new search j If you regularly perform searches with the same search criteria you might want to save these as a Quick Search by entering a name into the Quick Search Name name field at the bottom of the screen You can then later repeat this search through the Quick Search functionality as described in the next section 2 8 Quick Search File Edit View Favorites Tools Links amp Free Hotmail Customize Links Hotmail Windows Media Windows 4 ROR Login Address e http fwww webtruss iteba com WebTruss public ValidateLogin z Go Back gt 2 A Asearch xFavortes B S r4 A iteba Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help co Quick Search List Quick Search Name Quick Search Name Home ae execute Admin incomplete See edit New Call search Search Calls Quick Search List Linked Calls Reported Calls Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 a To access any quick searches you have saved previously click on the Quick Search List menu item b You can then run any saved search by clicking on the Execute Search link of the corresponding row and you ca
5. and view attachments linked to a call is provided by a corresponding link above the subject field i teba creative e software QTY QCP 80 4 20 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 4 ir teba Web Truss System Microsoft Internet Explorer E E lol x a Internal Helpdesk Call Call Ref 48021 Call Date 07 03 06 17 47 Priority Site Project sosu zx Module PRODUCTION z Preview attached documents 0 Subject Status REPORTED z Symptoms gt gt gt 7 03 2006 17 49 27 When opening up production the main menu does not contain all options it should have e g workticket view is missing Main User Response End User Response Additional Information Address To Tim Taylor Reporting User John Johnsen Call Type FAULT z EZE Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 n At the bottom of the screen the following buttons are provided Save Close Report Changes o Clicking on the Report Changes button will launch an email template as shown in the screenshot below that can be used to inform any user about changes made to the call i teba creative e software QTY QCP 801 4 21 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL if Helpdesk Call updated Call Ref 48021 Message Rich Text File Edit view Insert Format Tools Actions He
6. call click on the Call Ref or Subject link of the call This will navigate you to the Call Details page as described in section 2 10 g To view the latest estimate for the implementation and delivery of a call click on the Review Estimate link below each call see the screenshot below i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL eba Web e oso ernet Explore nl x Ele Edit View Favorites Tools Help Links 4 Hotmail 4 Links 4 4 WindowsMedia amp Windows ROR Login Address http www webtruss iteba com WebTrussipublie Valdatelogn Back A Bsearch xjFavortes D S Si 5 a iteba Tim Taylor BBUILDER Welcome to Web TRUSS Contact Log off Help Call Time Estimate Quick Search Home New Call Search Calls Quick Search List Quick Search El Reported Calls DATA FIX El ENHANCEMENT Waiting For Estimation Review Estimation Feedback Sent to i teba Approved Calls Rejected Calls Fixed Closed Calls El FAULT Other Calls Number of Days Release Date Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 0 ERI gy 7 00 0 0 T T ree Z7 2 12 Client Internal Helpdesk system a Clients can also use the Web TRUSS system a
7. infrequently used area of the system An enhancement that is required to make full use of the system or which is time critical 3 LOW A problem that has no material affect on the use of the system such as a spelling mistake An enhancement that would be beneficial but which is not time critical i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL k To clear all the data that you have entered into the form click the Reset button I To save the data as a new support call click the Save button If the data has been entered correctly an Attachments Upload screen will be displayed as described in the next section 2 5 Add Attachment i teba Web Truss System Microsoft Internet Explorer Edt Favorites Tools Links Free Hotmail 4 Links Hotmail Windows Media Windows ROR Login Address http www webtruss iteba com WebTruss public ValidateLogin Back gt OA Asearch xjFavortes G 5 c3 E A Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help Attach Files Quick Search Name Browse Discs NOTE Maximum size limit 10 MB Home New Call Search Calls Quick Search List Linked Calls 8 8 Reported Calls Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 a On this sc
8. A Qsearch Favorites 3a saga John Johnsen BBUILDER Welcome to Web TRUSS Contact Help Helpdesk Calls Quick Search Name Call Ref 1 to 2 of 2 records Project z Module Apply Filter Sort Field Call Date Sort Order Descending 7 first prev next last fi Ed Call Ref 48021 SOLSUP Production Menu not including 07 03 06 17 47 NORMAL JJ REPORTED 48020 SOLSUP Copy quote button grayed out 07 03 06 17 43 NORMAL 2 REPORTED Helpdesk Reported Project Subject Call Date Priority By Status Sort Field Call Date v Sort Order Descending Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 T 9er i Clicking on the call reference of one of the calls in the table will open up the Call Details screen in Edit mode displaying all information for this call j Clicking on the Add New button below the table will open up the Call Details screen in the New mode ready for entry of a new call k For communication on calls between the main user and the end user the Main User Response and End User Response fields can be used Clicking on the corresponding label will insert a timestamp with the initials of the logged on user into the corresponding fields I For main users a further text field to store any additional information about the call will be available on the screen m Functionality to add
9. Calls The call reference number is 48184 Quick Search List B Internal Helpdesk Please quote this number when following Reported Calls up the call with i teba page Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 St B ILE i teba creative e software QTY QCP 801 4 23 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 13 Log Off i teba Web Truss System Microsoft Internet Explorer ni x File Edit view Favorites Tools Help Links 4 Hotmail 1 Links 4 Hotmail 4 WindowsMedia Windows 4 ROR Login Address e http www webtruss iteba com WebTruss public Exit 9 Go Back gt A A Qusearch Favorites B 5 E f Thank you for using Web TRUSS Please click here to log in again a You can dick on the Log Off button in the toolbar at any time to log out of Web TRUSS b If you are logged off successfully then you should see the above page c If you have Web TRUSS running in your browser for a long time without using it you will be automatically logged off In this case you will see the following screen when you attempt to move to a new page within Web TRUSS i teba creative e software QTY QCP 801 4 24 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL E Web Truss System Microsoft Internet Explore
10. ENTIAL 2 4 New Call L4 rteba web Truss System microsott internet Explorer T Fie Edit View Favorites Tools Help Links Free Hotmail Customize Links Hotmail Windows Media Windows amp ROR Login Address http www webtruss iteba com WebTrussfpublie Validatelogn TTT Back gt Qsearch sjFavorites dE f iteba Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help co Add TRUSS Call Quick Search Name im Taylor BBUILDER Home New Call Call Date 13 12 05 18 34 Status REPORTED Search Calls Quick Search List HRS Site BBUILDER Linked Calls Module 7 Reporting User 9 Reported Calls Subject Detail n Taken By wa Call Type lw Assigned To I zd Client Ref Priority NORMAL Release No KCN Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 a Clicking on New Call in the Menu bar displays the New Call page This page should be used to enter details of problems you are having or requests for changes you would like made to the system b When the New Call page is displayed the fields listed below should already have data entered in them Call date Status Site User c You should not alter the information in the above fields d You should select SOLSUP in the Project field This should be the only entry in the dropdown lis
11. USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION Issue 4 15 March 2006 QTY QCP 801 4 i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL Scope This document is a user guide for the online call logging system Web TRUSS This version is specifically aimed at users logging calls relating to the SolPrint system NAME SIGNATURE DATE ORIGINATOR Joanne Threlfall Jerry Bryan APPROVED BY Martina McManus QA LN AUTHORISED Amendment Record ISSUE DATE RER REASON EE 25 September 2001 ITA WT 005 Initial Release Document 09 December 2005 QTY QCP 801 3 E redevelopment Added client internal Copyright subsists in all i teba documentation Except as permitted under the Copyright Designs and Patents Act 1988 no extract may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic photocopying recording or otherwise without prior written permission from i teba i teba i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL Contents Scope Amendment Record I Introduction 2 Web TRUSS User Guide 2 1 Login Screen 2 2 General Navigation Features 2 3 Home Page 2 4 New Call 2 5 Add Attachment 2 6 Save Con
12. ct Logoff Help Estimated Calls 1 to 1 of 1 records Site Filter New Call Sort Field Call Date v Sort Order Descending z first prev next last ee 47071 Cust hang py quot REPORTED E ustomer change on co uote Quick Search List Project SOLSUP Quick Search Date 13 12 05 18 20 Reported Calls Site BBUILDER DATA FIX User TTO preview docs ENHANCEMENT review docs 1 Nx n 2 review estimate Waiting For Estimation Review Estimation Sort Field Call Date v Sort Order Descending Feedback Sent to Approved Calls Rejected Calls Fixed Closed Calls FAULT Other Calls Quick Search Name Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 Internet a To view any calls in a particular workflow area click on the Reported Calls link in the menu b This will initially list the different call types for which a specific workflow has been defined e g Data Fix Fault Enhancement Any calls of other call types will be summarized in the Other Calls area c Click on any of the workflow areas in the menu to see a list of calls in this area d Up to 5 calls can be displayed on a page The First Prev Next and End buttons above and beneath the list can be used to see further calls from the list e The list may be sorted or filtered by selecting sort and filter criteria from dropdowns above and beneath the list f To view the details of any
13. data has been saved successfully the page above is displayed b This page will contain a reference number for the call that has just been saved This reference number should be noted and used when referring to this call in the future c You can check the details of this call by clicking on the link to the Edit View page at the bottom of this Confirmation page i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 7 Search Calls Wi teba Web Truss System Microsoft Internet Explorer loj xj Ele Edit view Favorites Tools EJ Links amp Free Hotmail amp Customizelinks Hotmail amp amp Windows Media amp amp Windows 4 ROR Login Address http www webtruss iteba com WebTruss public validateLogin gt Q a Qsearch Favorites media EM 4a48 f E iteba Tim Taylor BBUILDER ee 7 m d Welcome to Web TRUSS he i SN Contact Logoff Help Search for TRUSS Calls Quick Search Name Home Call Ref New Call Search Calls Client Quick Search List Site BBUILDER Linked Calls 5050 gt T Project Reference SOLSUP X 9 Reported Calls Release No a Module z Call Date From Call Date To Cleared Date From Cleared Date To Assigned To Keywords Call Status All Cleared Fixed Tested Incomplete New Quick Search Name EM
14. e Ledger PURCHASING Purchasing SALES Sales Ledger SCHEDULING Scheduling SHEETWEB Sheet Web Estimating SHOPFLOOR Shop Floor Data Collection TIMEATTEND Time amp Attendance UTILITIES Utilities XN Customer Customer Web Module XN Production Production Web Module XN Prospecting Prospecting Web Module XN Staff Staff Web Module XN Supplier Supplier Web Module b These names correspond to the menu choices on the Main Menu screen of the SolPrint system and the modules of the Start page of the SolPrint XN web site i teba creative e software 26 QTY QCP 80 4
15. essing the Tab key on your keyboard will move the cursor through all the fields that you can enter and the buttons you can press i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 3 Home Page 4 ir teba Web Truss System Microsoft Internet Explorer File Edit View Favorites Tools Help Links amp Free Hotmail Customize Links Hotmail WindowsMedia 47 Windows amp ROR Login Address http ijwww webtruss iteba com WebTruss publiciValdatelogn ee Back gt amp 2 A A search ay Favorites Media gt 4a 8 f iteba Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help co Quick Search Name Home New Call Search Calls Quick Search List Linked Calls Quick Search Reported Calls iT n gp 00 0 0 0000000000000 I mmt 7 a Click on New Call to enter new call details b Click on Search Calls to search for calls that you have previously entered c All screens also have a Contact link a Log Off link and a Help link in the toolbar d Click on Contact to send an e mail to the help desk at i teba e Click on Help to open the Help page This is displayed in a separate browser window The help displayed is relevant to the Web TRUSS page that is being shown i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFID
16. firmation 2 7 Search Calls 2 8 Quick Search 2 9 Browse Calls 2 10 Edit Call 2 11 Call Workflow 2 12 Client Internal Helpdesk system 2 13 Log Off 2 14 Current Modules i teba creative e software QTY QCP 801 4 4A amp N N ow Ul USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL Introduction a The TRUSS database has been used by i teba since 1995 to record all support work requested by clients b In September 2001 we developed a browser based interface to this database which allows clients to enter and review the progress of their own calls via the world wide web This application is known as Web TRUSS c The first version of this document provided a general user guide for Web TRUSS d In July 2001 i teba acquired Future Solutions Software FSSL who have developed and supported a software package for the Printing industry known as SolPrint e This second version is written specifically for clients who are using the SolPrint software f The system has been redeveloped in 2005 to provide a full workflow system and communication tool and further additional functionality has been added The document has been updated to reflect these changes i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 Web TRUSS User Guide 2 1 Login Screen 4 i teba Web Truss System Microsoft Internet Explorer x F
17. ile Edit View Favorites Tools Help Links Free Hotmail Customize Links Hotmail amp Windows Media 4 Windows ROR Login Address e http www webtruss iteba com WebTruss login jsp Go Soak OA A Girone GS GR Cd E fA Welcome to Web TRUSS Username Password Site ERR Done 1 Internet 2 a Access to the i teba call logging software Web TRUSS is via the main i teba web site access start up your browser software and enter www iteba com as the web page address From the Menu Bar on the left hand side please select Help Desk or click on the Help Desk icon at the top of the page The Login screen as shown above will be displayed i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL b Enter your Username Password and Site Code into the appropriate fields These should have been provided to you by i teba If you do not know your access details please contact the help desk via telephone on 020 7841 3300 or via email helpdesk iteba com c Click the button labelled Login d If all the details entered are correct and validated you should be taken to the Web TRUSS home page 2 2 General Navigation Features a All the pages that form Web TRUSS share a number of common features for navigating and entering information b All pages have a men
18. lp X Ba 818 4 129 oons 31 Gill Sans MT 1 4 Subject Helpdesk Call updated Call Ref 48021 The following call has been updated Call Ref 48021 Subject Production Menu not including all options Site BBUILDER Project SOLSUP Reported By John Johnsen Call Type FAULT Call Date 07 03 06 7 47 For more details please logon to the VV ebTruss system httpv www webtruss iteba com V eb Truss Regards Tim Taylor p For main users only a further button called Escalate will be provided When clicked the Internal Helpdesk call will be copied escalated to a new call with i teba and attachments can also be added to this new call Once saved the call reference for this new external call will be shown i teba creative e software QTY QCP 80 4 22 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL i teba Web Truss System Microsoft Internet Explorer File Edit Favorites Tools Help Links amp Free Hotmail Customize Links 4 Hotmail Windows Media Windows ROR Login Address ja http webtruss WebTruss public ValidateLogin Go Back gt amp A 0 Asearch jFavortes G B SEI A iteba Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help ic Web TRUSS Quick Search Name Home Your call has been saved New Call Search
19. n amend a search by clicking on the Edit link The latter will navigate you to the Search screen as described in section 2 7 above while the Execute Search will navigate you to the Browse Calls screen as described below i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 9 Browse Calls i teba Web Truss System Microsoft Internet Explorer ni xi File Edit Favorites Tools Help Links Free Hotmail 4 Customize Links Hotmail 4 Windows Media amp amp Windows ROR Login Address 27 http jwuw webtruss iteba com WebTruss publeValidateLogn dd Back gt A A Qsearch Gyravorites D SS Ff Tim Taylor BBUILDER Welcome to Web TRUSS Contact Help d Browse TRUSS Calls INS Sie lE Open Browse List Report Home New Call Search Calls Quick Search List i Project Subject Call Date Call Status Reported By Linked Calls Customer change on copy quote t ES Reported Calls BBUILDER SOLSUP 13 12 05 18 20 REPORTED Records 1 to 1 of 1 matching records founds a The Browse TRUSS Calls page displays the list of calls that match the search criteria entered b Up to 10 calls can be displayed on a single page The Start Next Prev and End buttons beneath the list can be used to see further calls from the list The buttons that are displayed will depend upon the
20. number of the calls in the list and your current position within it c The list may be sorted on the data in any of the columns by clicking on the heading of that column For example clicking on Call Ref sorts the list by the call reference d The list can be sorted in either ascending or descending order Clicking on the column heading again alters the order of the list from ascending to descending or vice versa e To view or edit the details of a specific call click on the Call Ref Number link on the left hand column of the table This opens the Edit Call page i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 10 Edit Call Web Truss System Microsoft Internet Explorer ni xl Elle Edit Favorites Tools Links Free Hotmail Customize Links Hotmail Windows Media Windows ROR Login Address httpilimww webtruss iteba comWebTruss publValdatelogin Back gt O A A Reach fgravorites G B GSS Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help co Edit TRUSS Call Quick Search Name Call Ref 47071 Fixed Date Call Date 2 Status REPORTED Project 5 Site BBUILDER Home New Call Search Calls Quick Search List Linked Calls m Quick Search m Reported Calls
21. r File Edit View Favorites Tools Help Kal A Ala 8 Forward Stop Refresh Home Search Favorites History Mail Print Edit Address http www itad co uk WebTruss public DisplaySearch J 9 Go Links You have not been authenticated you may need to log in Please click here to go to the login screen Please click here to notify i teba if this problem persists lel Start downloading from site http www excite co uk dep Intemet d You should click the Please Click Here To Go To The Login Screen to redisplay the Login page 2 14 Current Modules a The following table lists the module names that can currently be selected when entering a new call Module Name Module Description ADMINISTRATOR Administration Functions BROKING Broking Estimating CONTINUOUS Continuous Estimating DESPATCH Despatch FASTRACK Fasttrack Estimating FINISHEDSTOCK Finished Good Stock GENERAL General Problems INVOICING Invoicing JOBCOST Job Costing LABEL Label Estimating NOMINAL Nominal Ledger PAPERSTOCK Paper amp Raw Material Stock i teba creative e software QTY QCP 801 4 25 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL Module Name Module Description PRODUCTION Production PROSPECT Prospect Contact Management PURCHASES Purchas
22. reen you can add any attachments e g screenshots to the call to be uploaded to the system b Click on the Browse button to navigate to the document you would like to attach in your local file system c Click on Attach to attach the selected document to the call d You can attach more than one document by repeating the above steps e Once completed dick on the Done button and a Confirmation screen will be displayed as described in the next section i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL 2 6 Save Confirmation i teba Web Truss System Microsoft Internet Explorer Eile Edit View Favorites Tools Help Links Free Hotmail 4 Customize Links Hotmail Windows Media Windows ROR Login Address httpif mmw webtruss iteba com WebTrussipubi Valdatelogn m ew Back gt A A Reach Favorites SIE SHE Tim Taylor BBUILDER Welcome to Web TRUSS Contact Logoff Help Web TRUSS Quick Search Name Home Your call has been saved New Call Search Calls The call reference number is 47071 Quick Search List Bl Linked Calls Please quote this number when following up the call with i teba 9 8 Reported Calls Click here to qo back to Edit View call page Copyright 2004 by i teba All Rights Reserved Powered By Descon IT24 Internet a If the
23. s an internal call logging system b Users will be set up by i teba to be either Main users or End users c End users can log calls for any enhancement requests questions issues and problems Main users can then collect assess and prioritise these and if required pass on to the standard i teba helpdesk system for further action d When an end user logs on to the system the menu will only contain a single item apart from Home called Helpdesk i teba creative e software QTY QCP 801 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL d ir teba Web Truss System Microsoft Internet Explorer File Edit View Favorites Tools Help Links amp Free Hotmail Customize Links Hotmail 4 Windows Media Windows ROR Login Address http webtruss WebTruss public ValidateLogin 9 Go Back gt A A Qusesrch gFavortes media B 5 fA iteba John Johnsen BBUILDER Welcome to Web TRUSS Contact Logoff Help Home Helpdesk Bt LEV e Main users will see all the standard menu items as described in other sections of this document and an additional menu item called Internal Helpdesk i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL Wi teba Web Truss System Microsoft Internet Explorer File Edit View Favorites Tools Help Links amp Free Hotmail 4
24. t for this field e In the Module field you should select the area of the system where the problem you are getting occurs or where you would like to see a change made A list of the modules that are currently available is given in section 2 14 below If the problem or request is common to a number of modules then please select GENERAL as the module i teba creative e software QTY QCP 80 4 USER MANUAL FOR THE WEB TRUSS SYSTEM SOLPRINT VERSION COMMERCIALLY CONFIDENTIAL f In the Subject field you should enter a very brief description of your problem or request This should normally contain the name of the screen or report concerned and the function that is being performed This field is limited to 60 characters You will see the contents of this field when browsing through a list of calls returned from a search request so you should endeavour to provide sufficient information here to identify the problem or request it relates to g In the Detail field you should enter a full description of the problem you are experiencing or the change that you would like to be made In the case of a problem you should describe what sequence of events should be performed to recreate or demonstrate the problem and also include details of any error messages that are displayed h You will not be able to enter any information into the Reply Taken By and Assigned To fields These are for i teba use only i The Call Type field should be
25. u on the left hand side of the page All parts of the Web TRUSS system can be accessed from this menu To select a menu choice position the screen cursor over the Menu text and click the mouse button note that wherever mouse button is referred to in this document we mean the left hand button when the mouse is configured normally c To enter information into a field position the screen cursor in that field using your mouse and click the mouse button d If a field has a down arrow button to the right of it it denotes that the entry for the field should be selected from a dropdown list This can be done in two ways i The first is to click the down arrow with the mouse This will display a list of the valid entries Position the cursor over the one you require as you move the mouse over the list the selected entry will be highlighted Click the mouse button again to choose the highlighted entry ii The second way is to type directly into the field After you have typed the first character the system will display the first entry in the list that starts with that character If you then type the same character the system will display the second and subsequent entries in the list that start with that character If you type a new character the system will display the first list entry that starts with the new character e To press a screen button position the mouse cursor over the screen button and click the mouse button f Pr
26. used to denote the nature of your problem or request You should select a value from the table below you should not use any values not in this table as they are not relevant to the SolPrint system Call Type Value Used For DATA FIX A problem that you believe to be caused by incorrect or corrupted data This type of problem will generally only be reproducible with specific data ENHANCEMENT A request for a change to the system design that you would be prepared to pay for FAULT A problem that you believe is caused by the system software This type of problem is generally reproducible with a variety of data SUPPORT A problem that you believe is caused by some malfunctioning of your system unconnected with the SolPrint software or data or a general request for assistance WISH LIST A request for a change to the system design that you would like to see included in future release but which you would not be prepared to pay for specifically j The Priority field should be used to denote the urgency of the problem or request You should categorise the priority in relation to the response times specified in your support contract A general guide is given in the table below Priority in Priority in Examples support contract Web TRUSS HIGH A problem that is preventing the system from being used 2 NORMAL A problem that degrades system performance but which can be worked around A problem in an
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