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Pulsar Plus User Manual

1. Tone Controls These settings control how the tone of pour audio sounds Bass Other Controls These settings make other changes to how your audio sounds See Press Close and then press the X pour hardware documentation far details on the top right of the Recording i Mic Boost Control window to close the 12 Mic2 Select window These settings are now saved and you can run the Pulsar Plus software Version 2 0 Page 22 USER MANUAL Software User Guide Version 2 0 ooo Page23 T PULSAR PLUS USER MANUAL Recording Modes There are 2 types of recording modes available with the Pulsar Plus software Telephone Recording You can record the telephone conversations on the telephone or telephone line connected to the Pulsar Room Recording The Pulsar Plus has a built in microphone to record the conversations in the room around you Starting Closing and Minimising the Software On installation if you selected Start Pulsar Plus when Windows starts then when you start your computer you should find that there is the Pulsar Plus icon in the system tray as shown below CH Wi 11 30 To open the software If the software is minimised to the system tray you can either right click the icon and select Open or simply double click it as shown above If the software is not running then either select the icon from your desktop or find the shortcut on the windows menu under programs
2. Check Your Speaker Volume Try and play the Speaker Check wav audio file on the Pulsar Plus CD If this plays through your speakers at a loud level then they are working correctly If not then make sure your volume is turned up on the speakers themselves and the volume control icon in the system tray Version 2 0 Page 38 T PULSAR PLUS USER MANUAL 2 4 Files Recorded in Segments If there has been a long pause in the conversation and the Pulsar software thinks you have finished the call then it will stop recording and save the file Then when you start talking again it will start a new recording There are 2 solutions to this problem You can increase the Delay before recording stops Secs in the Recording Level Settings menu See Page 26 which will give you more time before the recording will auto stop warning if you hang up and start a new conversation within the time you have set then you could have multiple conversations recorded on 1 file You can have the Prompt before saving checkbox checked and if this problem happens you can select Continue on the pop up window See page 28 for details 2 5 Half Way through a Call it asks me if I Want to Save the Recording This is due to the Prompt before saving checkbox being checked and the Delay before recording stops Secs being set to short If you don t want to have the Prompt before saving to appear then simp
3. Installing device driver software may appear this time for the USB Serial Port The same process of finding the drivers online will occur Your drivers are now installed please go to page 16 Setup without an internet connection if this does not apply please skip If you are not connected to the internet still select Locate and install driver software but make sure the Pulsar Plus CD VII is inserted and press Next 5 Found New Hardware Windows needs to install driver software for your usb serial converter Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device gt Ask me again later Windows will ask again the next time you plug in your device orlog on Don t show this message again for this device Your device will not function until you install driver software Cancel At the next screen select Search for best driver in these locations and make sure that the Search Removable Media floppy CD ROM is checked Press Next It should now search the CD ROM and install the driver t may do this process twice before it is installed fully Version 2 0 Page 15 T PULSAR PLUS USER MANUAL Software Installation Step 1 If your PC is not turned on please do so now Windows XP Installation For Vista go to page 14 Microsoft Windows Step 1 Plug in the USB to S
4. To minimise the software Press the to minimise the software to the system tray To close the software Either right click the icon in the system tray and select Exit or on the software menu go to Options and Exit Version 2 0 Page 24 T PULSAR PLUS USER MANUAL e e IS Main Screen Overview Options Tools About 14 Options To exit the software and to set a non exit password Tools To playback conversations change settings and advanced options About Gives info on the software version and Crucible Technologies Minimise Press this to minimise the software to the system tray Automatic Record Tab Auto records all conversations Manual Record Has a start and stop recording button for manual record Telephone Record Button Telephone recording mode if greyed out set Room Record Button Room recording mode if greyed out set Prompt Before Saving Box Set to ask if you wish to save the recordings Pause Record Button On active recording this will pause the recording Red Recording Light This red light will appear when recording is active Recording Source Indicates if you are recording from the phone or room Recording Mode Indicates if the software is set to auto record or manual Voice Activity Bar This equaliser bar will light up on voice activity Version 2 0 Page 25 T PULSAR PLUS USER MANUAL Auto Recording a Conversation Automatically re
5. Version 2 0 Page 37 T PULSAR PLUS USER MANUAL Try a Manual Record and Check Your Soundcard Try a manual record Page 27 and then playback the recorded file Page 29 If this works then make sure you have followed the previous points here If it does not work then and you have followed the previous point here then your soundcard may need to be configured again See pages 19 22 on configuring your soundcard 2 2 Only Records 1 Side of the Conversation Flip the 1 2 Switch This is on the side of the Pulsar Plus hardware box and you may need a pen or paper clip to move it Once you have moved the switch to the other position try another recording and see if this gives both sides of the conversation at the same level on playback Turn the Mic Volume Up The microphone volume on your volume control may need to be turned up See Pages 19 22 on how to access the microphone volume level setting and make sure that it is set at a high level Also you could try and turn the mic boost on or up to way if using Vista see if this improves the recordings 2 3 Recordings Sound Very Quiet Turn the Mic Volume Up The microphone volume on your volume control may need to be turned up See Pages 19 22 on how to access the microphone volume level setting and make sure that it is set at a high level Also you could try and turn the mic boost on or up to way if using Vista see if this improves the recordings
6. No not this time Insert the Pulsar Plus CD VII and press Next At the next screen select Install from a list or specific location Recommended Press Next At the next screen leave it selected on Search for the best driver in these locations and make sure that the Search Removable Media floppy CD ROM is checked Press Next You may get several options for drivers to be installed Select the one relative to your operating system d usb 2 0to rs232 converter win2000_xp_xp64 ftdibus inf and press Next Please select the best match for your hardware from the list below i USB Serial Converter lurer Location d usb 2 0 to 12232 converter pc divervwindows server 008 ftdibus inf d usb 2 0 to 12232 converterkpe diverwindows vista ttdibus int d usb 2 0 to r32 converter pc divervwinz000_ p_2003_ pe4Aftdibus inf d usb 2 0 to 12232 cablerpc diverwindows server 0084 ftdibus int ook FTO be ee DO ake ee fener see ska Phebe sk This driver is digitally signed Tell me why driver signing is important Back Next gt Cancel This should now install the drivers you may have to do this again for the USB Serial Port follow the same steps as above and it will be installed Version 2 0 Page 17 T PULSAR PLUS USER MANUAL Software Installation Step 2 Please make sure the Pulsar Plus CD is inserted If you have come from the previous st
7. PULSAR PLUS Crucible Technologies Installation and User Guide Version 2 0 Information in this document is subject to change without notice 2009 Crucible Technologies All rights reserved Crucible Technologies is a trading name of Tele Products Ltd We cannot guarantee that the information in this document is current with the most up to date information Please visit our website at http www crucible technologies co uk Reproduction of any material software or hardware without prior consent of Crucible Technologies is strictly forbidden Pulsar Plus Software Manual Version 2 0 Rev 2 Steve Davies June 2009 T PULSAR PLUS USER MANUAL CTI Thank you for purchasing the Pulsar Plus Version 2 The Pulsar Plus records telephone conversations from your telephone straight to your computer This process is termed Computer Telephony Integration or CTI This manual contains setup and general use instructions There is also a troubleshooting guide that will help you with any problems you may face on installation or using the software TI Pulsar Plus Features 2 recording types Automatic and Manual Automatic recording will record all conversations on the telephone line without user intervention You can leave the software set to auto record and minimise it to the system tray Manual recording means that you have to press Start and Stop on recording a conversation Has 2 recording m
8. DVD You could copy the files to a portable hard drive You could copy the files to another computer laptop Ifonabusiness network and if you have the permission of your network administrator you could save the files to a shared network drive NOTE Please do not contact Crucible Technologies on support for how to burn CD s DVD s etc You must contact your relevant PC support company Alternatively you may find info pages at http www microsoft com windows default aspx Version 2 0 Page 44 T PULSAR PLUS USER MANUAL AFTER SALES SERVICE At Crucible Technologies we pride ourselves in providing excellent technical support Having supplied CTI products for more than 15 years we know this makes us stand out from other suppliers Due to the increasing amount of our products in the market and the number of support issues that relate to people changing and upgrading computers rather than encountering difficulties with our products we have the following support policy We will provide unlimited telephone support for 30 days following purchase of the product Following this period we will provide unlimited e mail support for the life of the product This will allow us to keep the cost of the product competitive When contacting us for support please have the following information to hand or include in e mail Serial number of unit usually on base of product Software version Where purchased from
9. Method 2 Line Connection a cy I AM This picture shows how to connect the serial lead Tez lt with audio jack IV to the USB to serial adaptor II and then to your computer s USB port and microphone socket Version 2 0 Page 12 T PULSAR PLUS USER MANUAL Steps to setup your hardware for method 2 Step 1 Unpack the Pulsar Plus parts and check the package contents with those on page 5 Step 2 Plug the RS232 lead with audio jack IV into the top left of the Pulsar Plus unit C and connect the USB to serial adaptor II to the other end A Step 3 Plug the BT socket to RJ10 lead III into the top right of the Pulsar Plus unit D and plug the other end into the wall socket If you are plugging the Pulsar Plus into the same wall socket as your telephone then use the BT socket doubler VI as shown at E Step 4 Plug the USB end of the USB to serial adaptor Il into a spare USB socket on your PC laptop A You can use the supplied USB extension lead if you cannot fit the adaptor into a socket due to its size Step 5 Plug the 3 5mm microphone jack into your microphone port on your PC Laptop B This is usually coloured pink or will have a microphone symbol by it Note you may have a microphone socket on the front and a socket on the back You will have to try both after installation of the software to see which one will work as defa
10. Mixer Device has only one option then change the Adjust Volume For to Recording as shown on the right Make sure that the Microphone check box is checked and press OK Version 2 0 CD Player Balance gt gt 4 Volume Line In Balance gt a Volume LI Properties Mixer device Sound 4 Digital Audio Adjust volume for Playback 2 Recording 4 Show the following volume controls CD Player Microphone q C Aux Line In Phone C Mono Out _ Wave Out Mix 9 Page 21 T PULSAR PLUS USER MANUAL Now the Recording Control window should appear Make sure that the Microphone volume is all the way up for Telephone recording Method 1 or the way up for Line recording Method 2 and make sure the Select checkbox is checked Help Now select the Advanced button underneath the si select checkbox if it is grayed out or not there then you must go to the Options menu and select Advanced Controls it should then appear w Advanced Controls Exit Now the Advanced Controls for PP E Microphone window should appear Make sure that the Microphone Boost option is unchecked If there are 2 Mic Boost options then you have 2 sound cards on you computer Treble mE These settings can be used to make fine adjustments to your audio
11. the Pulsar Plus software Now you may have to go to the location of the Pulsar Plus folder through My Computer default C Program Files Pulsar Plus and delete the Pulsar exe file Now try to install the software again 2 Auto Record Problems 2 1 Auto Recording Does Not Start Automatically If there is no sound on playback of recordings then please follow these steps Please note that if you have changed the Recording Level Settings then you will need to restart the Pulsar Plus software for them to take effect Check Your Speakers Try and play the Speaker Check wav audio file on the Pulsar Plus CD If this plays through your speakers then they are working correctly If not then make sure your speakers are plugged into the correct socket on your computer s soundcard usually green and that the volume is turned up on the speakers themselves and the volume control icon in the system tray Check the Microphone Connection Make sure that the 3 5mm mic lead that you have connected to the Pulsar Plus the same lead splits to the serial USB adaptor is connected to your microphone socket on your computer See page 10 or 12 for a diagram on plugging this in Do You Have 2 Microphone Sockets 2 Sound Cards You may have a microphone socket on the front AND back of your computer If this is true try plugging the 3 5 mm mic lead into the other microphone socket and recording a conversation again
12. Method 2 Line Connection You can plug the Pulsar Plus unit direct into the wall socket using the BT doubler This setup can only be done on a standard home phone or small business phone line POTS Use the chart below to decide which method you are going to use See the next page for help on connecting using your chosen method CORDED CORDLESS TELEPHONE TELEPHONE RECORDING RECORDING DECT I have a standard I have a standard telephone line BT telephone line BT type socket used in type socket used in homes and small homes and small businesses businesses YES Ay YES NO Method Method 1 Method 2 Cannot be 1 OR 2 Only Only connected Must use a corded phone instead Version 2 0 Page 8 T PULSAR PLUS USER MANUAL Notes on the Different Pulsar Plus Connection Methods e fyou use the line connection method 2 any conversation on the line will be recorded if the software is running e g if someone is speaking on extension telephone upstairs and the Pulsar Plus in connected to the main telephone wall socket downstairs it will still record this conversation e f you are using a business telephone connected to a business PBX then you must use the telephone connection method Method 1 Version 2 0 Page 9 T PULSAR PLUS USER MANUAL Hardware Connection Setup Method 1 Telephone Connection Y b ay PULSAR This picture shows how to connect the serial lead with audio jack IV to the USB t
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14. Note The playback volume NOT the recording volume Double click on the Volume Control loudspeaker symbol in the system tray which is normally on the bottom right of the screen On the Volume Control menu the Microphone input needs to be muted Normally you just need to click on the Mute box underneath the Microphone input Version 2 0 Page 43 T PULSAR PLUS USER MANUAL option On some computers only Select options are presented in which case you will need to select everything except the Microphone input 5 4 I Have Lost my CD or USB Serial Drivers You can download any USB Serial adaptor drivers and the Pulsar Plus software from our website To get an updated version of the Pulsar Plus software please use our enquiries page at http www crucible technologies co uk AskUsAQuestion aspx You must select the option for Pulsar Plus software update request and include the serial number of your Pulsar Plus you can find this on the base of your Pulsar unit To get the USB to Serial adaptor drivers you can find them on our site http www crucible technologies co uk I da under the Help menu tab Product Support Pulsar Plus section 5 5 I Need to Backup My Recorded Files 1 First you will need to locate the saved recordings see page 38 2 Once found you have several options to backup up the files Some suggestions are listed below You could burn the files to CD
15. Page 18 cT PULSAR PLUS USER MANUAL Software Installation Step 3 Soundcard Configuration Settings Windows Vista Soundcard settings For XP go to Page 21 First find the volume control icon on your system tray where the clock is displayed e Right click the icon and select Recording Devices Open Volume Mixer Playback Devices Recording Devices Sounds Check that the Microphone has a green tick and says Working as Pevback Recording sounds shown below If not then the mic Select a recording device below to modify its settings jack from the Pulsar Plus may be si e i plugged into the wrong socket AA Working Zz inem spe Click on the Microphone section Currently unavailable to h ighlight it d nd then cl ick perk Li a Audio Device Properties PRI AREA Ta Stereo Mix C Media PO Audio Device i Currently unavailable Note If you have installed a separate PCI soundcard then the Uero Eroe settings may be on the Line In ok cancel section Version 2 0 Page 19 T PULSAR PLUS USER MANUAL LA Microphone Properties xe alice aa Select the Levels tab and set pe the Microphone slider at 100 if you are using the Telephone connection Method 1 or set ans it to 50 if you are using the A Line connection Method 2 Microphone Make sure that the Microphone Boost is set to 0 0 dB Microphone Propertie
16. Recording level settings eee 26 Manual recording a conversation 2 27 Prompt before saving checkbox aaa 28 Playback of recorded files 29 Advanced settings 30 Use password Lock the software essai 31 Recording quality level 32 Troubleshooting Guide 0 a 34 After Sales Service amp Guarantee 45 Version 2 0 Page 4 T PULSAR PLUS USER MANUAL Have I Got Everything Please check the package contents and make sure you have all the equipment listed below If you find you have something missing please contact us immediately Package Contents I 1x Pulsar Plus hardware unit II 1x USB to serial adaptor USB extension lead III 1x BT socket to RJ10 lead IV 1x Serial Lead with audio jack V 1 x Coiled curly handset cord VI 1xBT socket doubler VII 1 x Pulsar Plus Version 2 install CD Vill 1x user manual IX 1x quick install sheet VI VII IX LI ARP QUICK INSTALLATION GUIDE I I m IV v pajo vi vil VII Ix Version 2 0 Page 5 T PULSAR PLUS USER MANUAL Version 2 0 Page 6 T PULSAR PLUS USER MANUAL Installation Version 2 0 Page 7 T PULSAR PLUS USER MANUAL Hardware Connection Methods There are 2 ways to connect the Pulsar Plus unit to your telephone system Method 1 Telephone Connection You can unplug the curly cord from you telephone handset and connect it to the Pulsar Plus unit and then connect the supplied lead from the Pulsar Plus unit back into the telephone
17. Try a Manual Record and Check Your Soundcard Try a manual record Page 27 and then playback the recorded file Page 29 If it does not work then and you have followed these previous points then your soundcard may need to be configured again See pages 19 22 on configuring your soundcard Version 2 0 Page 40 T PULSAR PLUS USER MANUAL 3 2 Only Records 1 Side of the Conversation Flip the 1 2 Switch This is on the side of the Pulsar Plus hardware box and you may need a pen or paper clip to move it Once you have moved the switch to the other position try another recording and see if this gives both sides of the conversation at the same level on playback Turn the Mic Volume Up The microphone volume on your volume control may need to be turned up See Pages 19 22 on how to access the microphone volume level setting and make sure that it is set at a high level Also you could try and turn the mic boost on or up to Y way if using Vista see if this improves the recordings 3 3 Recordings Sound Very Quiet Turn the Mic Volume Up The microphone volume on your volume control may need to be turned up See Pages 19 22 on how to access the microphone volume level setting and make sure that it is set at a high level Also you could try and turn the mic boost on or up to way if using Vista see if this improves the recordings Check Your Speaker Volume Try and play the Speaker Check wav audio f
18. cording a conversation means that the Pulsar Plus software will record all the conversations on the telephone or line without user intervention You can leave the software set to auto record and minimise it to the system tray Pause Recording When a conversation is being recorded you can press this pause button to stop the auto record from turning off You can press it again to continue auto record operation as normal When the recording is paused you rr will get the following icon you can use this to stop the auto record saving multiple files if there is a pause in the conversation Automatic Recording Level Settings From the Pulsar Plus main screen go to the Tools menu bar and select Recording Level Settings The default settings are in most cases the correct ones Please read the description of each setting before adjusting it Automatic Recording Options By default the Recording Level Settings will open on the Telephone settings tab If you wish to change the Room recording settings press the Room tab Telephone Room TELE Threshold Level 0 15 Delay Before Recording Starts Secs Delay Before Recording Stops Secs Activity Level 4 50 8 Threshold Level Recording is triggered when the volume threshold level is exceeded If there is a lot of background noise on the line you should increase this by increasing the number delete the number and inser
19. e size will be To get to the recording quality screen go to the Tools Advanced and select Recording Quality Level by clicking on the Modify button next to it Ras t s This screen lets you select the recording Fu quality you want By default it is set to Radio Quality If you find that the recordings are too large you can select Telephone Cancel Quality warning this may reduce the I quality of recordings 44 kb sec You can also select CD Quality if you want to try and get the best quality recordings you can warning the file sizes of the recordings will be very large on this setting Below is a chart that gives the amount of recording time you can achieve per gigabyte for a selected codec Codec s Compression Approx Amount of Speech Quality Speech Per Gigabyte Radio ad 140 A A _ ws 250 a a Quality Version 2 0 Page 32 USER MANUAL Troubleshooting Guide Version 2 0 T PULSAR PLUS USER MANUAL Version 2 0 Page 34 T PULSAR PLUS USER MANUAL TROUBLESHOOTING GUIDE If your question is not answered here and you would like more assistance please look at our website help page where we will be frequently updating any technical issues You can find this under the Pulsar Plus help section at http www crucible technologies co uk support callrecorder aspx If this still does not answer your query please contact us via our webs
20. eps then the CD auto run may already be active Installing the Pulsar Plus software After inserting the Pulsar Plus CD in a CDROM or DVDROM the auto run should appear If it does not please go to your My Computer and open the Pulsar Plus CD contents from the relevant drive and run Setup exe Follow the on screen instructions to install the software The default directory for install is C Program Files Pulsar Plus You will have an option to install to a different directory You will also have 3 checkbox options 1 for putting a shortcut to the Pulsar Plus software on your desktop 1 for a quick launch icon and 1 for starting the Pulsar Plus software when Windows starts Note If you wish to use manual record only we advise you to not have the Pulsar Software starting when Windows starts Once the installation is complete the software will be minimised to the system tray You may have to click the chevron sign to expand the icons You can double click the icon OR right click and select Open to maximize the Pulsar Plus software main screen CH Wi 11 30 Note For business users connected to a network with a server If there are any problems at this stage with error messages relating to Permissions then you may need to contact your IT administrator to grant you the relevant permissions to install the software You should be logged on with administrator privileges for the install Version 2 0
21. erial adaptor if you have not already done so and you will get a Found New Hardware icon for a USB Serial Controller J Found New Hardware x usb serial converter The Found New Hardware Wizard should now appear Setup with an internet connection if this does not apply please skip If you are connected to the internet you can select Yes this time only and press Next Found Hew Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on pour computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search hor software Yes this time only Yes now and every time connect a device O No not this time Click Next to continue Leave it set to Install the software automatically Recommended and press Next After it has found the driver press Next and Finish Please note that it may take several minutes to find the driver online Version 2 0 Page 16 T PULSAR PLUS USER MANUAL Another Found new hardware messgae will appear this time for the USB Serial Port Follow the same process and then the USB to Serial adaptor will be installed Setup without an internet connection if this does not apply please skip If you are not connected to the internet select
22. error on installation of the software then you need to make sure that you log into your pc on an administrator account also if you are on a business network you must be logged in locally to make sure that you have full admin permissions for the installation 1 2 Pulsar Can t Detect the Hardware x Pulsar Plus has checked all of your COM ports and a device could not dF be found Press OK to exit the application If you get the above message on running the Pulsar Plus software then either you have not connected the hardware correctly to computer or the USB to Serial Drivers are not installed Please see pages 8 13 for info on the correct hardware installation methods and pages 14 17 for info on installing the USB to Serial Adaptor driver 1 3 Re installation Problems Permissions error on re installation of the Pulsar Plus software If you try and uninstall the Pulsar Plus software whilst it is running it may not uninstall correctly and therefore on re installation it may give a permissions error You must abort the installation process and take the following steps to correctly uninstall the rest of the Pulsar Plus software and then reinstall it Version 2 0 Page 36 T PULSAR PLUS USER MANUAL To close and uninstall the rest of the Pulsar Plus software Go to task manager Ctrl Shift Esc and under Processes find PulsarPlus exe Highlight it and then press End Task to shut down
23. et to C Program Files Pulsar Plus You can set this any location you choose including a shared network drive USB drive if inserted or any other portable media AutoNumbering This returns the autonumbering to conv1 and will overwrite any existing files Archive any files you wish to keep prior to resetting numbering Version 2 0 Page 30 T PULSAR PLUS USER MANUAL Use Password This setting is for Automatic Record mode only Setting a password will prevent the user from shutting down the Pulsar Plus software playing back files through the software and changing any of the software settings Note Even though this locks the software and prevents the user from playing the recordings through the software it does not prevent the user from finding the files through Windows Explorer To set a password To set a password you can either go to the Options menu and select Passwords or alternatively you can go to the Advanced menu and modify it there Passwords Tick this box and enter your password This password will be required to 7 Lock On Start Up AutoP switch off this setting Please keep your password safe Crucible Technologies are unable to help you if you lose this password Version 2 0 Page 31 T PULSAR PLUS USER MANUAL Recording Quality Level You can select different codecs to give different levels of recording quality Please note the better quality the recording the larger the fil
24. ght be very large so as to give the best quality recordings Please see page 32 on how to change the recording quality level to a lower quality codec we recommend Radio Quality but please try Telephone Quality and if you find the quality is acceptable then use it as it will save on disk space Version 2 0 Page 42 T PULSAR PLUS USER MANUAL 5 Other Troubleshooting Problems 5 1 Can t Find Actual Saved WAV Files The default directory for saving the recorded files in wav format is C Program File Pulsar Plus If you have changed this then you can find the changed directory under the Advanced menu See page 30 You can always do a search using the Windows search feature Ctrl F from your desktop for wav on all drives to see if it can find the recorded files if Vista remembering to select Non indexed locations 5 2 Don t Want the Pulsar Software to Start when Windows Starts This is an option that can only be set on installation of the Pulsar Plus software Note We do not advise editing the system registry to change the Pulsar entry If you want to change it so that the software starts or doesn t start when Windows starts then you will have to uninstall the software and re install it making sure you select the checkbox option see page 18 5 3 I Can Hear my Voice Coming out of my Speakers The Playback Microphone volume needs to be muted
25. ie directly from us or a reseller Windows Operating System Windows 98 2000 ME XP Vista etc Your contact details including tel fax and e mail address Description of the problem GUARANTEE Your Crucible Technologies product is guaranteed for 1 year from the date of purchase Please keep your invoice as proof of purchase Should a problem arise with the product please contact info crucible technologies co uk for technical assistance If you wish to return your product please contact us via the details on the back page and instructions for returning the product will be given If you send any items back to us without arranging a returns number then we do not guarantee any repair or refund of the item This guarantee does not affect your statutory rights Version 2 0 Page 45 Version Change Log Pulsar Plus Software Version 2 0 2 0 40 New comm port search feature amp software load System tray minimize function Advanced search on playback screen Pause feature on playback Settings and Advanced buttons moved to Tools menu Descriptions of each setting with an I icon Button selected now grayed out on main screen Auto numbering max level increased Settings name changed amp now defaults to Telephone tab Sliders on settings now defunct About menu changed Visual styles updated Installation method changed Also new user manual amp trouble guide inc on install Crucible Crucible Technologies gt z 11 Glaisdale Road
26. ile on the Pulsar Plus CD If this plays through your speakers at a loud level then they are working correctly If not then make sure your volume is turned up on the speakers themselves and the volume control icon in the system tray Version 2 0 Page 41 T PULSAR PLUS USER MANUAL 4 Recording Quality Problems 4 1 Buzzing Crackling Noise Problems There can be 3 reasons for bad quality recordings Please change each of these in order so that you can get the best quality recording possible Cordless Phones Cause Interference If you have a cordless phone wireless within 2 meters of the Pulsar Plus hardware box then this can interfere with the unit and give bad static on the recordings Please make sure that if you have a cordless telephone that it is positioned at least 1 5 meters away from the Pulsar hardware Mic Boost Do you have the Mic Boost on or turned up This can cause bad quality recordings as it overloads the microphone Please see pages 17 20 on how to turn off the mic boost Low Quality Codec If you have used a very high compression codec that keeps the file sizes small it could reduce the quality of recordings to a point where they sound distorted Please see page 32 on how to change the recording quality level to a higher quality codec 4 2 File Sizes Are Too Large High Quality Codec If you have used a very low compression codec e g CD Quality then the file sizes mi
27. ite enquiry page or alternatively email info crucible technologies co uk TROUBLESHOOTING GUIDE CONTENTS 1 Installation Problems aaa 36 1 1 Software Install error messages sas 36 1 2 Pulsar can t detect the hardware sas 36 1 3 Re Installation Problems 37 2 Auto Recording Problems 37 2 1 Auto recording does not start automatically 0 37 38 2 2 Only records 1 side of the conversation 0 38 2 3 Recordings sound very quiet s s i i i i 38 2 4 Files recorded in segments 39 2 5 Half way through a call it asks me to save the recording ___ 39 3 Manual Recording Problems uu 40 3 1 No sound on playback of recording 40 3 2 Only records 1 side of the conversation 2 41 3 3 Recordings sound very quiet 41 4 Recording Quality Problems a 42 4 1 Buzzing crackling noise problems 42 4 2 File sizes are too large _ _ s s i i s 42 5 Other Troubleshooting Problems 43 5 1 Can t find saved wav files 43 5 2 Don t want the Pulsar software to start when windows starts___ 43 5 3 can hear my voice coming out of my speakers 43 5 4 have lost my CD or USB Serial Drivers 44 5 5 need to backup my recorded files 44 Version 2 0 Page 35 T PULSAR PLUS USER MANUAL 1 Installation Problems 1 1 Software Install Error Messages Permissions error on installation of the Pulsar Plus software If you get a permissions
28. ly un check the check box on the main Pulsar screen See page 25 If you do want the Prompt before saving then you must can click the Continue button to carry on recording on the same file see page 25 and increase the Delay before recording stops Secs in the Recording Level Settings menu See Page 26 Version 2 0 Page 39 T PULSAR PLUS USER MANUAL 3 Manual Recording Problems 3 1 No Sound on Playback of Recording If there is no sound on playback of manual recordings then please follow these steps Check Your Speakers Try and play the Speaker Check wav audio file on the Pulsar Plus CD If this plays through your speakers then they are working correctly If not then make sure your speakers are plugged into the correct socket on your computer s soundcard usually green and that the volume is turned up on the speakers themselves and the volume control icon in the system tray Check the Microphone Connection Make sure that the 3 5mm mic lead that you have connected to the Pulsar Plus the same lead splits to the serial USB adaptor is connected to your microphone socket on your computer See page 10 or 12 for a diagram on plugging this in Do You Have 2 Microphone Sockets 2 Sound Cards You may have a microphone socket on the front AND back of your computer If this is true try plugging the 3 5 mm mic lead into the other microphone socket and recording a conversation again
29. ne 00 48 Conv wa 19 06 2009 13 38 43 Telephone 0 04 Options to Slider to show play a position of recording AA playback this Pu 0 00 pause stop and mute Payse Step ute ea GI Liplete Rename can be adjusted Delete a recording or multi highlight Rename a recording for and multi delete recordings ease of recognition Saved files If you want to get to the actual saved files which are in wav format then you must go to the folder where they are saved The default path is C Program Files Pulsar Plus Version 2 0 Page 29 T PULSAR PLUS USER MANUAL Advanced Settings You will find the Advanced menu under the Tools menu bar on the main screen E Advanced Settings Maximum Recording Time mins Free Disk space 356 0 GB Use Password False Recording Quality Level PCM 22 050 kHz 16 Bit Mono Fath For saving speech Recordings CAProgram Filest Fulsar Plus AutoNumbering File Number 1 Maximum Recording Time Specify the maximum duration of each individual recording Free Disk Space Can be set to give warnings when disk space is low Use Password To lock the software See the following page Recording Quality Level To change the codec used for recording See the next few pages for details on this section Path for Saving Speech Recordings To change the path that the recorded files are stored By default this is s
30. o serial adaptor II and then to your computers USB port and microphone socket Version 2 0 Page 10 T PULSAR PLUS USER MANUAL Steps to setup your hardware for method 1 Step 1 Unpack the Pulsar Plus parts and check the package contents with those on page 5 Step 2 Plug the RS232 lead with audio jack IV into the top left of the Pulsar Plus unit C and connect the USB to serial adaptor II to the other end A Step 3 Unplug the curly handset cord from the back of your telephone remember this socket for the next step and plug this into the bottom of the Pulsar Plus unit E Step 4 Plug the Coiled curly handset cord V into the socket in the back of the telephone where you unplugged the handset cord from F Step 5 Plug the USB end of the USB to serial adaptor Il into a spare USB socket on your PC laptop A You can use the supplied USB extension lead if you cannot fit the adaptor into a socket due to its size Step 6 Plug the 3 5mm microphone jack into your microphone port on vour PC Laptop B This is usually coloured pink or will have a microphone symbol by it Note you may have a microphone socket on the front and a socket on the back You will have to try both after installation of the software to see which one will work as default Unused Parts BT socket to RJ10 lead III Version 2 0 Page 11 T PULSAR PLUS USER MANUAL Hardware Connection Setup
31. odes Telephone and Room The telephone mode will record all the conversations on a telephone or telephone line The room mode will use the Pulsar Plus s built in microphone to record the conversations in the room around you Can work with analogue DECT or digital telephones Has a selection of recording file options for varying quality and compression Can be locked with a password so that the user cannot shut the software down Records all conversations in wav format which can be universally played Hardware Guidance 1 Pulsar Plus does not have any user serviceable parts Under no circumstances should the user attempt to open the unit IF OPENED THE WARRANTY WILL BE INVALIDATED 2 Pulsar Plus is designed for indoor use only Version 2 0 Page 3 T PULSAR PLUS USER MANUAL CONTENTS Have I got everything 5 Installation 7 Hardware Installation Hardware connection methods 8 Hardware connection setup method 1 aa a 10 Hardware connection setup method 2 ss 12 Software Installation Step 1 Windows Vista installation a 14 Step 1 Windows XP and all others installation ee 16 Step 2 Installing the Pulsar Plus software ssi COS 18 Step 3 Setting the soundcard for Pulsar Plus amp c___ 19 Software User Guide 0 O OOOO KKK 23 Recording modes starting closing minimising 2222 24 Main screen overviev eee 25 Auto recording a conversation aaa 26
32. s Go to the Advanced tab and make I sure that the Allow applications to ___ take exclusive control of this device select the sample rate and bit depth to be used when running 7 unchecked in shared mode 2 channel 16 bit 44100 Hz CD Quality Press Apply and then OK to close PNE MID A 7 e E Allow a lications to take exclusive control of this device the window Press OK again to exit Give Bees mode applications priority the Recording Control window These settings are now saved and you can run the Pulsar Plus software Restore Defaults a a Version 2 0 Page 20 T PULSAR PLUS Windows XP Sound Card Settings For Vista go to Page 19 USER MANUAL First find the volume control icon on your system tray where the clock is displayed ay Right click the icon and select Open Volume Control Open Yolume Control Now the Volume Control window should open Using the left mouse button open the Options menu and select Properties Si Volume Control Properties Sa Sonth Wave Advanced Controls Balance 99 Volume Exit Balance gt 4 Volume Mute all SoundMAX Digital Audio This should open the Properties window Under Mixer Device if there is an option that suggests either input or output then select the input option this should set the Adjust Volume For to Recording If the
33. t a higher one and press OK Delay Before Recording Starts Time delay in seconds before the recording begins Delay Before Recording Stops Time delay in seconds before the recording ends You may want to increase this if you find conversations being saved in segments Activity Level If you find recording is triggered by the phone ringing rather than speech activity you can increase this setting Version 2 0 Page 26 T PULSAR PLUS USER MANUAL Please note that if you have changed the Recording Level Settings then you will need to restart the Pulsar Plus software for them to take effect Manually Recording a Conversation If you wish to occasionally record your conversations then you can use the Manual Record tab Note We suggest that if you wish to manually record then you should not have the software start when Windows starts This option must be set on installation of the software Recording A Auto Recording Selected When changing to Manual Record mode it will e gio Change ask you if you wish to change press Yes to switch to manual mode E CTI PULSAR There are 2 buttons you must use to Options Tools About manually record Automatic Record Record button Press to start recording e 7 Stop button Press to stop recording Prompt Before Saving The red recording light will come on when you have pressed the Record Telephone Manual Recording Mode b
34. ult Unused Parts Coiled curly handset cord V Version 2 0 Page 13 T PULSAR PLUS USER MANUAL Software Installation Step 1 If your PC is not turned on please do so now Windows Vista Installation For XP go to page 16 E Windows Vista Step 1 Plug in the USB to Serial adaptor if you have not already done so and you will get an Installing device driver software popup HA Installing device driver software Click here for status OR you may get the following Found New Hardware wizard Select Locate and install driver software recommended Found New Hardware Windows needs to install driver software for your usb serial converter Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install driver software Cancel Setup with an internet connection if this does not apply please skip If you are connected to the internet then the drivers should auto install Please note that it may take several minutes to find the driver online Version 2 0 Page 14 T PULSAR PLUS USER MANUAL You should get the following message to say that the driver is installed Your devices are ready to use
35. utton and should disappear when you have pressed the Stop button After pressing the Record button you should see activity on the Voice Activity Bar when you speak or when the caller speaks If there in no activity then either your hardware or soundcard settings are incorrect please see the troubleshooting section Version 2 0 Page 27 T PULSAR PLUS USER MANUAL Prompt Before Saving Checkbox The Prompt Before Saving checkbox must be checked in order for you to assign your own file name to a recording If it is not checked then each recording will be saved with a sequential file name conv1 conv2 conv3 etc If it is checked then the following prompt appears at the end of every conversation Save Options Do You Wish to save This Recording Yes Autohame Yes UserName Ho Continue 1 2 3 4 File Name Call From Joe Bloggs J Save Files are saved as waw format 1 Yes Autoname Select this option for a default name to be assigned 2 Yes UserName If you select this option then the file name entry box will appear 5 and you can enter your own name for the recording 3 No button If you select this option then the recording will not be saved 4 Continue button If there has been a long pause in the conversation and the Pulsar software thinks you have finished the call but you want to continue recording then select this option to keep the recording acti
36. ve 5 File Name entry box This is where you enter your own file name You must press the Yes UserName 2 button for this to appear Press the Save button to save the recording with your own file name Note If you do not select any option for 30 seconds then the Pulsar Plus software will auto save the recording with a default file name Note If Lock on Startup is set then this prompt will not work Version 2 0 Page 28 T PULSAR PLUS USER MANUAL Playback of Recorded Files On the Tools menu tab you will find an option for Playback This will load the Playback of Files window as shown below As you can see it will give you the recording name date time recording type and duration You can use the Order By and the From and To search boxes to search for a particular recording Once you have selected the criteria press the Apply button yfi Playback of Files Fath CAFrogram Files Pulsar Flus A Order By Date amp Time e a Apply From To FileName Date Time _ RecordingType Duration on van 19 06 2009 13 17 38 Telephone 11 04 Conve Wan 19 06 2009 13 26 55 Telephone Die Conv way 13 06 2009 13 30 36 Telephone 1013 Cond wan 13 06 2009 13 30 55 Telephone Da Conwb waw 19 06 2009 13 33 31 Telephone 0 26 Conve waw 19 06 2009 13 34 45 Telephone 00 43 i Cony Wwe 19 06 2009 13 36 25 Telepho

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