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Installation and Programming Manual

1. Flash 1 Pause and Extension Number BraVo Installation and Programming Manual 3 5 Programming BraVo by Telephone Table 3 1 Commands for PBX Settings continued OPERATION COMMAND DEFAULT Set Msg Lamp Code 2 message 381 To Cancel Clear Msg Wait Lamp Code To Cancel 382 Transfer the PBX Example 1 390 2 0 Performs a Hook Flash 1 and sends the digits of the requested extension Example 2 390 2 20 0 Performs a Flash 1 enters prefix digits 20 and then enters the requested extension Abort a Busy 391 CODE Performs an abort a busy when the called extension is busy Applicable in Full Supervision and Busy Supervision modes 392 CODE Performs an abort a no answer when the called extension does not answer Applicable in Full Supervision mode 333 CODE BraVo terminates a call when it receives the disconnection code The code can include up to four digits Legal values for this code can be any combination of 0 9 and A D Abort a No Answer Disconnect Code 381 CODE Used in PBXs that have two types of message lights Turns on the message light of an extension that has a new 382 CODE Turns off the message light after the mailbox owner listens to all messages 390 CODE Used to define the transfer process on None None Flash 1 Ext Flash 1 Flash 1 Refers to PBX manually valid codes Each code can contain
2. line 3 line 1 line4_ line2 Figure 2 6b Analog 4 Line Connection 4 On the side panel of the BraVo unit plug the 9 V dc adapter jack into the power supply connector 5 Plug the 9 V dc adapter into the main power supply outlet to turn BraVo on The LEDs on the front panel will cycle through a diagnostic routine When completed the mode of operation will be indicated by the corresponding LED see page 2 5 for LED description 6 Call each line on BraVo to verify that it answers You should hear the default prompt System Prompt No 000 See Appendix C 7 Replace the side panel cover 8 Program BraVo according to the type of PBX installed and the required applications See programming chapters 3 or 4 2 3 3 Expanding the System The basic BraVo system includes two lines and two hours and forty minutes of recording time You can expand BraVo to four lines and up to eight hours of recording time by adding expansion cards BraVo Installation and Programming Manual 2 7 Description and Installation 2 3 3 1 Expanding to Four Lines The two line expansion kit contains the following components e 2 line expansion card e 4 wire cable e Two plastic spacers To install the expansion card 1 Disconnect all line cords Disconnect the 9V dc adapter power plug Remove the front cover of BraVo by unscrewing the four screws Place the two plastic spacers into the corresponding holes Insert the expansion c
3. XX B fas i fas i 3 Reset Menu Programming to 190 XX 3 73 EIEN 7 Default Define an In Band DTMF 200 X YY YY Code for an Event X Event number YY YY In Band DTMF code Select a Task for an In Band 201 X Y DTMF Code X Event number Y Task Select a Menu Prompt for an 202 X YY In Band DTMF Code X Event number YY Menu number Change the In Band DTMF 203 X Status oe 0 Disable 1 Enable 8 2 BraVo Installation and Programming Manual Programming Commands OPERATION COMMAND DTMF Defining the inter digit Wait 211 XXXX 5 1 6 5 1 6 Time XXXX 0000 9980 in steps of 20 ms Select an In Band Code for 220 X 3 7 4 4 5 2 Call Progress Detection X 0 Use Call Progress Tones X 1 Use DTMF codes Define the In Band Code for 221 XXXX 3 7 4 4 5 2 No Answer Condition XXXX DTMF code Define the In Band Code for 222 XXXX 3 7 4 4 5 2 Busy Condition XXXX DTMF code Define the In Band Code for 223 XXXX Do Not Disturb Condition XXXX DTMF code Extension Size 300 X extension size Number of Rings before 310 line number number of 3 3 4 5 1 Answered rings Time to Wait for 311 XX 0 99 Full supervision No Answer only Valid PBX Extensions 320 Y First Ext Last Ext Y group number 0 4 Default Operator Menu Key 330 X 4 5 X 0 9 External Access Code 340 X 3 3 4 6 6 X external access digit 0 9 Transfer Mode for All 350 X 3
4. 1 On the Settings menu click System BraVo Installation and Programming Manual 4 7 Programming BraVo By Computer _The System dialog box opens 00000 fe System E3 r Rings before Answer Lie1 f Lie2 1 Line 3 i Line 4 fi Integration Type Transfer Mode ____ C In Band Call Progress For Operator p For Extensions In Band Codes Blind Blind Connect LO Busy Supervision Busy Supervision Busy C Full Supervision C Full Supervision BND O Disconnect Code ia gt Default System Language Time to Wait for No Answer Sec 1st language Voice Recognition Sensitivity B 2nd language Message Retention Days 3rd language i OK Cancel Figure 4 9 System Settings Dialog Box 2 Under Rings Before Answer enter the number of rings BraVo should allow for each line before answering VUP accepts any number from 1 to 9 3 Under Integration Type click Call Progress Tones to enable BraVo to supervise call transfer using Call Progress tones or click In band to enable BraVo to supervise call transfer using DTMF digit s sent by the PBX Field default is Call Progress Tones If you select In band you must enter the DTMF codes for the Connect Busy and Do Not Disturb conditions under In band Codes Note Each DTMF code may contain up to four characters Valid characters include 0 9 and A D Under Transfer Mod
5. 4 4 BraVo Installation and Programming Manual Defining PBX Settings Programming BraVo By Computer To integrate BraVo with your PBX you must select the appropriate PBX configuration file for your PBX If the PBX file is not listed check your PBX manual or the current PBX setup configuration For detailed information on PBX settings see Section 3 3 To configure the PBX settings in BraVo 1 On the Settings menu click PBX The PBX dialog box opens 2 Under Codes enter the Transfer Abort a Busy and Abort a No Answer codes You can use the following characters 0 9 X dial to extension P pause amp Flash 1 and Flash 2 Codes Transfer Abort a Busy eC eS Abort a No Answer e Hook Flash Timers Flash 1 amp msec Flash 2 msec Busy Tone Busy On Time msec Busy Off Time msec Disconnect Tone Disconnect On Time msec Disconnect Off Time msec Valid PBX Extensions Range 0 Fron 0 To o Range 1 From0 To o l Range 2 Range 3 Fro nfo Range 4 Fronf0 e To Extension Size Default Operator Menu Key PBX Extensions Day Operator Night Operator Far ca Figure 4 8 PBX Settings Dialog Box BraVo Installation and Programming Manual 4 5 Programming BraVo By Computer 4 6 3 Under Hook Flash Timers define the flash timer in milliseconds ms for Flash 1 Enter a number ranging
6. 6 2 3 Recording a Personal Greeting The mailbox owner can record a personal greeting by pressing 3 at the main user menu BraVo then plays the following submenu Press L to listen to your recording Press 3 to delete Press 2 to record After pressing 2 to record a personal greeting BraVo will instruct the user to begin recording after the tone and to press the key when finished 6 2 BraVo Installation and Programming Manual User Operating Instructions If a personal greeting is not recorded but the name of the mailbox owner is recorded BraVo will automatically insert the name into the following standard greeting You have reached the mailbox of recorded name If the mailbox owner has neither recorded a personal greeting or a name BraVo automatically inserts the mailbox number into the following standard greeting You have reached mailbox number xxx 6 2 4 Recording a Personal Name The mailbox owner can record his her name by pressing 4 on the main user menu BraVo then plays the following submenu Press 1 to listen to your recording Press 3 to delete Press 2 to record 6 2 5 Setting the Transfer Mode The mailbox owner can press 5 on the main user menu to activate or deactivate the Do Not Disturb DND mode BraVo confirms the currently selected mode every time the mailbox owner changes the mode When DND transfer mode is activated
7. A Make sure that the Day menu prompt 00 is recorded The VUP issues a warning that the COM Port is unavailable e Make sure that the selected COM port is not being used by another device e Ifthe selected COM port was previously used by another device shut down and restart your computer to release the port Q A message is sent to a distribution list that contains five defined mailboxes but only two mailboxes receive the message A The message was sent to all the mailboxes in the group but only accepted by the mailboxes that had not have the maximum number of messages Maximum message number is 47 Q BraVo has been programmed to operate in Night mode When a call is received it disconnects the call and switches to Day mode A Make sure that the night greeting menu prompt 10 is recorded BraVo Installation and Programming Manual 7 3 Troubleshooting 7 4 What happens when a mailbox and distribution list have the same extension number Messages are sent to the mailbox In general mailboxes have higher priority than distribution lists Change the distribution list number I dialed 6 on the User menu and got an error message Make sure that the external notification feature for the mailbox is allowed BraVo Installation and Programming Manual 8 APPENDIX A PROGRAMMING COMMANDS The following table presents a summary of DTMF programming commands Note The DTMF and PC columns list the sections in w
8. BraVo Installation and Programming Manual 10 5 100 NO 101 102 103 104 105 106 107 108 109 110 111 112 113 114 10 6 a m SYSTEM MESSAGE p m You have a call That extension is busy To try another extension Press 1 followed by the extension number Press 2 to continue holding 0 to transfer to the Operator or 9 to return to the main menu That extension does not answer To try another extension Press 1 followed by the extension number Press 0 to transfer to the Operator or 9 to return to the main menu You have reached the maximum message length Your message will be sent Sunday Monday Tuesday Wednesday Thursday Friday Saturday O as in 8 O clock Pause This is pause that will be playback when option 3 will be selected in message 130 BraVo Installation and Programming Manual 115 NO 116 117 118 119 120 121 122 123 124 125 126 127 128 129 Please record your message after the tone Press the pound key when you have finished SYSTEM MESSAGE Press 1 to edit external notification 2 to enter the telephone number 3 to listen to the current telephone number or 9 to return to the previous menu External notification is disabled External notification is enabled You have a new message s Press 1 to retrieve messages Please enter the telephone number Press the pound key when you have finished Th
9. O Bra Installation and Programming Manual Introduction Mesures de S curit Cet quipement est catalogu avec ETL et il est test pour la s curit en plus il est certifi ces standards UL 1950 Troisi me Edition et CAN CSA C22 2 No 950 Troisi me Edition Pourtant il faul que l on qui qui r vise cet quipement fasse attention a avertissement ci dessous AVERTISSEMENT Tout l quipement doit tre r vis par techniciens qualifi s Il faut faire attention et bien assurer de mettre l quipement la terre avant de et pendant la r paration Il n y a pas de composants r visables dedans donc il ne faut pas d monter l alimentation en lectricit Cet quipement est test pour la s curit pourtant s il est revis incorrectement il y aura la possibilit de la d charge lectrique Il faut aussi que le moniteur ne soit pas ouvert pour viter le risque de la d charge lectrique 1998 Voice Systems Research Inc VSR All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying or recording for any purpose without the written permission of VSR The software described in this document is furnished under the VSR Software License Agreement The software may be used or copied only for back up or storage purposes Names of other products mentioned herein are used for identification purposes
10. 8 is the PBX s DTMF character that indicates leaving a message in a mailbox 2 2 2 indicates the 3 digit extension number indicates the end of the In Band DTMF Code 2 Enter 20101 Where 201 is the programming code to select an operation O is the event number 1 is BraVo s operation type that leaves a message in a mailbox BraVo Installation and Programming Manual 5 7 Programming In band Integration gt To program BraVo to detect a specific In Band DTMF Code from the PBX and enable the caller to retrieve messages from a mailbox VM user login with a 3 digit extension number 5 3 1 2 gt gt 5 8 1 First Enter 200 1 9 2 2 2 Where 200 is the programming code to define an In Band DTMF Code 1 is the event number assigned by you to the In Band DTMF Code 9 is the DTMF character that indicates retrieving messages from a mailbox 2 2 2 indicates the 3 digit extension number indicates the end of the In Band DTMF code Enter 201 12 Where 201 is the programming code to select an operation 1 is the event number 2 is BraVo s operation type indicating retrieving messages from a mailbox Programming Using a Computer VUP To program BraVo to detect a specific In Band DTMF Code from the PBX and enable the caller to leave a message in a mailbox direct to mailbox with a 3 digit extension number 1 2 3 4 5 On the Settings menu click In Band The In Band dialog box appears In the In
11. BraVo plays one of the following messages and then transfers the call directly to voice mail e By default System Prompt 121 e If recorded System Prompt 25 in the first language e If recorded System Prompt 35 in the second language e If recorded System Prompt 45 in the third language 6 2 6 Changing External Notification If permission rights for external notification have been granted by the system administrator mailbox owners can activate deactivate or modify their external notification by pressing 6 at the main user menu BraVo Installation and Programming Manual 6 3 User Operating Instructions The user will be prompted to press 1 to enable or disable external notification BraVo will then confirm that external notification has been enabled or disabled The following options are provided Press 1 to edit external notification Press 3 to listen to the current telephone number Press 2 to enter the telephone Press 9 to return to the main number menu 6 2 7 Changing Pager Notification 6 3 6 4 6 4 If permission rights for external notification have been granted by the system administrator mailbox owners can activate deactivate or modify their pager notification by pressing 7 at the main user menu Note For remote maintenance 1 is used for pause in pager notification The user will be prompted to press 1 to enable or disable external notification BraVo will then co
12. 5 2 5 1 2 Selecting an Operation Type 0 0 eee eeceseceseceecesecnsecseecaeeeseeeeeeeeeees 5 3 5 13 Selecting a MENU irarri rre erie eapon serip sass ptvsesosbeveesstevesesceste 5 3 5 1 4 Changing the In Band Integration Status 0 eee cece cee ceeeeeeeeee 5 4 5 1 5 Defining the Signaling Wait Period oe eee ee eesecee cnc cree ceeeeneeeee 5 4 5 1 6 Defining the Interdigit Wait Time ee ee ceeecesecnse cree ceeeneeene 5 5 5 2 Programming BraVo by Computer ee eee eeeeeeeeseeeneeeneeceeecnaeenseees 5 5 333 Sample Programming iscsi alee eel ee el ieee 5 7 5 3 1 Working with a Digital Panasonic PBX eee eee ceecreeereeeeeeeeeeee 5 7 USER OPERATING INSTRUCTIONS cccccssssseeeeeeneeneeees BraVo Installation and Programming Manual Introduction 6 1 Setting Up a User Mailbox oo ee eeeeeneeeseeeseeeeeeeecaecaecnaeenaeeeseenes 6 1 6 25 Main User Ment reee fice cites le eee gah eles elie lege 6 1 OZI Retri vine Messages isccietssicceecdosadvscsisepetelssceteseliactindelassguabceuetsdildels 6 2 6 2 2 Changing the Mailbox Password ce eeseesseeseeensecsseceseceseenseeees 6 2 6 2 3 Recording a Personal Greeting 0 ese eeeeeeseceseceseceseceeeeeseeeeeeeees 6 2 6 2 4 Recording a Personal Name ee eeeessecsseceseceeceeceseeeseeeseeeees 6 3 6 2 5 Setting the Transfer Mode oes cseeceseceseceseceeeceseeeseeeseeseneeeaes 6 3 6 2 6 Changing External Notification 2 0 esseceseceseceseceeeceseeeeeeeees 6 3 6 2 7 Changi
13. 7 4 4 5 2 Extensions except the X 0 Non Supervised Operator s Extension X 1 Supervised X 2 Semi Supervised BraVo Installation and Programming Manual 8 3 Programming Commands OPERATION COMMAND DTMF PC Transfer Mode for the 351 X 3 7 4 4 5 2 Operator s Extension X 0 Non Supervised X 1 Supervised X 2 Semi Supervised Day Operator Extension 360 extension number _ 5 Night Operator Extension 361 extension number aaa cancel Fax Extension 362 Busy On time 372 XXX o e Disconnect On time 374 XXX Busy signal cadence check 375 XXXX Set Message Lamp 1 code 380 CODE ER F391 CODE Abort No Answer 392 CODE Selecting an Operational 400 X Mode X 0 Day X 1 Night X 2 Holiday 8 4 BraVo Installation and Programming Manual Programming Commands OPERATION COMMAND DTMF e Selecting Time Stamp Format 4 6 2 English only Set Time and Day of the 420 Day Hour Minutes Week Setting the Date 430 Date Month Year 450 Day Starting time Ending time Set Working Auto Only Time Setting Break time Auto Only 460 Day Starting time 3 5 4 8 Ending time Create a Range of Mailboxes 500 First mailbox Last 3 6 1 4 6 2 1 mailbox Create one Mailbox 501 Mailbox Deleting a Mailbox a Mailbox 510 Mailbox Number Mailbox Number 361 6 1 4 464 4 Create a a E of Virtual Po First mai
14. 740 XX where XX is the number of days 00 99 OYr By changing the Message Retention field in the VUP System Settings dialog box BraVo Installation and Programming Manual 6 5 User Operating Instructions 6 6 BraVo Installation and Programming Manual 7 TROUBLESHOOTING This Chapter presents answers to commonly asked questions about operating BraVo If a problem persists contact your dealer Q Lamp notification does not work A e Make sure you entered the correct message waiting lamp codes e Make sure that internal notification is enabled e Make sure that line 2 is properly connected to BraVo and is fully operational e Remove all the messages from the mailbox and then send a new message Note BraVo only signals the PBX when it places a message in an empty mailbox The PBX then turns on the notification LED on the telephone extension If an error occurred and the PBX did not receive the Set Message Wait Lamp On code correcting the error does not turn the notification LED on Only first emptying the mailbox and then sending a new message can turn the notification LED on e Add a pause between codes Q External Notification does not work A e Make sure you entered the correct PBX external access code before the external number BraVo Installation and Programming Manual 7 1 Troubleshooting 7 2 e Make sure you did not add the PBX external access code to the telephone number because BraVo
15. Distribution Lists A caller can send a message simultaneously to a group of mailboxes called a Distribution list An All Mailboxes distribution list containing every mailbox is automatically created There are four additional distribution lists available each containing up to twenty user programmable mailboxes Mailboxes can belong to more than one list and can be added to or deleted from a distribution list by the system administrator e Do Not Disturb DND Mode Mailbox owners can set their mailboxes to Do Not Disturb DND mode When a caller tries to reach a Do Not Disturb extension using the Automated Attendant menus BraVo plays a special Do Not Disturb menu and does not transfer the call to that extension e Individual Language Selection The mailbox owner or caller can select one of three languages from a menu supported by BraVo When the mailbox owner or caller enters the mailbox BraVo automatically switches to the selected language e Year 2000 Ready BraVo is century ready assuring a consistent level of performance and function before during and after the year 2000 1 2 About this Manual This manual presents information required to install program and maintain the BraVo system It is divided into the following sections INTRODUCTION Introduces BraVo and lists its features DESCRIPTION AND INSTALLATION Provides a functional description installation instructions and specifications BraVo In
16. In Band field enter 8TTT In the Operation field click the arrow button and select Direct to mailbox Click OK to save new settings or click cancel To program BraVo to detect a specific In Band DTMF Code from the PBX and enable the caller to retrieve messages from a mailbox VM user login with a 3 digit extension number 1 2 On the Settings menu click In Band The In Band box opens BraVo Installation and Programming Manual Programming In band Integration In the In Band Code field enter 9TTT 4 In the Operation field click the arrow button and select VM User login 5 Click OK to save new settings or click cancel BraVo Installation and Programming Manual 5 9 Programming In band Integration BraVo Installation and Programming Manual 6 USER OPERATING INSTRUCTIONS 6 1 6 2 Setting Up a User Mailbox To set up and personalize a new mailbox the mailbox owner must log into the mailbox then record a greeting name and a new password gt To log into a voice mailbox 1 Dial the voice mail access number or press the voice mail function key 2 Enter the mailbox number immediately followed by a 9 to log you in as the owner of the mailbox 3 Enter the password Default is 1234 To complete activation follow the voice prompts in the main user menu to record a personal greeting user name and a new password Main User Menu Whenever users log into their voice mailbox B
17. Ta i s he i it i ai ias iias mH he m Bh 2 hours and i manwi F j ia i miery rind i i Sioa i a a 4 boars aad Hi minajes mirii cami j Pir e Heme vee Figure 2 1 Options for Upgrading the Base System 2 2 BraVo Installation and Programming Manual Description and Installation 2 2 Physical Description The functional components of BraVo are located under the right side panel cover The LEDs are on the left side of the front panel The back panel has two indented holes for wall mounting Figure 2 2 General View of BraVo after Removing the Cover BraVo Installation and Programming Manual 2 3 Description and Installation 2 2 1 Side Panel QO Figure 2 3 Side Panel The numbered items in the following description correspond to the labels in Figure 2 3 l Power Supply Connector Connects BraVo to the external power supply 2 RS 232 Connector DB9 Connects BraVo to the PC serial port 3 2 RJ 14 Jacks Connects BraVo to 2 or 4 PBX extensions 2 2 2 Front Panel Q HOLIDAY Q AUTO Voice Mail Figure 2 4 LEDs on the Front Panel 2 4 BraVo Installation and Programming Manual Description and Installation The following table describes the function of the four LEDS on the front panel Day Mode Manual On Off Off Off Night Mode Manual Off On Off Off Holiday Mode Manual Please contact your local dealer 2 3 Insta
18. automatically dials the external access code e Make sure external notification is allowed and enabled BraVo does not transfer calls DTMF tones are heard or the call is disconnected Flash 1 has been incorrectly configured Check to make sure the time on BraVo matches that on the PBX When I dial command code 300 BraVo plays an error message You are trying to change the number of digits in an extension after extensions and mailboxes have been configured To change the number of digits in an extension you must first remove all mailboxes and extensions In Full Supervision mode BraVo incorrectly recalls or aborts calls e The BraVo s Time to Wait for No Answer setting is greater than the PBX s recall time setting Decrease the value of BraVo s Time to Wait for No Answer setting or increase the value of the PBX s recall time setting e Verify the busy cadence settings are the same as those on the PBX In Full Supervision mode BraVo does not recognize answered calls Increase the Voice Recognition Sensitivity setting value Make sure that the correct Transfer Mode has been selected BraVo Installation and Programming Manual Troubleshooting Q BraVo transfers calls from a dialed extension to its associated mailbox and plays a message stating that the call could not be completed A The extension is in DND Do Not Disturb mode Q BraVo plays the wrong time stamp and does not play the user messages
19. break times BraVo will play your recorded greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox This mode might be used as a back up to live answer for lunch or other breaks e System Schedules Auto Mode For organizations with operating hours that vary from day to day the system administrator can define the daily operating schedules on a weekly basis including daytime nighttime and break time hours When the Auto Mode is activated BraVo automatically switches between the Day Night and Break Modes according to a pre defined schedule The operator can override the pre defined system schedule and switch manually to Day Night Break or Holiday Mode using a password e Fax Detection If BraVo detects a fax tone CNG during the main greeting it automatically transfers the call to the pre defined fax extension 1 4 BraVo Installation and Programming Manual Introduction e Call Transfer The system administrator can program BraVo to detect the Call Progress tone and In Band DTMF signals sent by the PBX and transfer the calls to extensions in one of the following modes Blind Transfer In this mode BraVo transfers the call immediately without verifying the status of the extension Full Supervision During a Full Supervision BraVo monitors the call s progress for busy or no answer conditions and only releases the call to the extension upon answer Bu
20. can use the Voicemail Utility Program see Chapter 4 to define up to ten In Band DTMF Codes and related operations gt To define an In Band DTMF Code 1 On the Settings menu click In Band The In Band dialog box appears ee Ak aami M E EYEHI aH Leh Umer Hre Woes WU Dipang Wai Pa i pm aea Hidi leet Wid Ti F act OF Larri Figure 5 1 In Band Dialog Box BraVo Installation and Programming Manual 5 5 Programming In band Integration The Event field contains the event number The In Band Code field represents the In Band DTMF code received from the PBX The Operation field describes the action to be performed by BraVo when it receives the In Band DTMF code listed in the corresponding In Band Code field If an event is programmed to play a menu the assigned menu number appears in the Menu Number field 2 In the In Band Code field enter an In Band DTMF Code for a corresponding event Check your PBX manual or the current PBX setup configuration for the correct code Table 5 2 describes how to translate your PBX s In Band DTMF codes into BraVo integration codes Table 5 2 Translating a PBX In Band Code Into a BraVo Code DTMF CHARACTER BRAVO CHARACTER CODE A D A D Target T Note Type T for each digit in the extension For example if your PBX is configured to support a 3 digit extension enter TTT Ignore Length 1 XxX where XX is 00 99 Ignore Separator J X where X is 0 9 A D or
21. digits 0 9 Flash 1 Pause and Extension Number 3 6 BraVo Installation and Programming Manual Programming BraVo by Telephone 3 4 Setting the Time and Date Table 3 2 Commands to Set the BraVo Clock and Calendar OPERATION COMMAND Setting the time and day of the week 420 D HH MM where D day of the week 1 7 HH hour 00 23 MM minutes 00 59 Example 420 1 15 25 stands for Monday 3 25 p m Note Day 1 is Monday Setting the date 430 DD MM YY where DD date of the month 01 31 MM month 01 12 YY year 00 99 Example 430 15 03 97 March 15 1997 Note Year 2000 is represented by 00 Listening to the system time 440 BraVo announces the date amp time Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number 3 5 Programming the Operational Mode BraVo can operate in Day Night Break or Holiday mode If BraVo is in the Auto mode it automatically changes modes according to pre programmed weekly working hours In Auto mode the BraVo automatically switches to the Break mode if it has been scheduled Menu Number 15 is the main greeting for the Break mode A new menu can be created for this mode Note Menu Prompt 15 must be recorded prior to implementation BraVo Installation and Programming Manual 3 7 Programming BraVo by Telephone Table 3 3 Programming the Operational Modes OPERATION COMMAND Selecting an
22. enters an extension by direct dialing BraVo checks if the extension is valid If the extension is not valid BraVo will not transfer the call Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number Table 3 1 Commands for PBX Settings continued BraVo Installation and Programming Manual 3 3 Programming BraVo by Telephone OPERATION COMMAND DEFAULT Resetting a 320 Y 000 000 the two groups Group of of zeros can be 2 3 or 4 digits long Extensions according to the extension size Resetting All 320 None Extensions Note Will erase all extensions 0 Default Operator 330 X Menu Key where X is a digit 0 9 When the caller presses this key during any menu prompt the call is transferred to the operator External Access 340 X Code where X is the external access code 0 9 This code is applicable for external notification Day Operator 360 Ext Extension BraVo transfers the call to this extension when a caller enters the default operator menu key during Day mode Night Operator 361 Ext Extension BraVo transfers the call to this extension when a caller enters the default operator menu key during Night Break or Holiday modes Fax Extension 362 Ext BraVo transfers the call to this extension if it detects fax tone during the intro greeting To Cancel 362 Flash 1 370 XXX where XXX is a 3 dig
23. from 000 to 980 in increments of 20 ms Note Flash 2 is fixed at 1 200 ms and is only used for special programming on specific PBXs It is not programmable 4 Under Busy Tone define the busy tone cadence by entering a number ranging from 000 to 980 in increments of 20 ms in the Busy On Time and Busy Off Time fields The Busy On Time parameter defines the length of the busy tone and the Busy Off Time specifies the amount of time between busy tones Note Busy tone cadence is used for call analysis in Full Supervision mode and Busy Supervision mode It is not used in Blind Transfer mode during Message Notification 5 Under Disconnect Tone designate the disconnect tone cadence by entering a number ranging from 000 to 980 in increments of 20 ms in the Disconnect On Time and Disconnect Off Time fields The Disconnect On Time parameter defines the length of the disconnect tone and the Disconnect Off Time specifies the amount of time between disconnect tones 6 Under Valid PBX Extensions enter a range of extension numbers to which BraVo may transfer calls You can define up to five groups of extension ranges with no limit to the number of extensions in each group Note The number of digits in each extension defined must match the number of digits defined in step 7 7 In the Extension Size field type any number from 2 to 4 BraVo s Automated Attendant system will require this designated number of digits to transfer a dire
24. monitors for a Busy condition and releases to a ringing condition In the Blind Transfer mode BraVo transfers the call to the extension without checking for any condition These modes are system wide for all extensions Only the operator extension can be different changed You can configure BraVo to detect Answer Busy and Do Not Disturb DND conditions by recognizing the DTMF codes sent by the PBX or by analyzing Call Progress tones If you select In Band supervision you must define DTMF codes for Answer Busy and Do Not Disturb conditions BraVo Installation and Programming Manual Programming BraVo by Telephone Table 3 8 Commands to Detect Answer Busy and Do Not Disturb Conditions OPERATION COMMAND Selecting In Band code or Call 220 X Progress tone detection where X 0 Full Supervision call transfer using Call Progress tones default X 1 Full Supervision call transfer using DTMF codes Defines the In Band code for the 221 CODE Answer condition Defines the In Band code for the 222 CODE Busy condition Defines the In Band code for the 223 CODE Do Not Disturb condition Refers to the In Band code to be sent by the PBX Each code can contain up to four digits including 0 9 and A D When entering a code valid entries are 0 9 xk for x 4 for 5 for A 6 for B 7 for C 8 for D If you select Call Progress tone supervision BraVo detects a busy tone based on the
25. only and may be trademarks of their respective companies Due to the dynamic nature of the product design the information contained in this document is subject to change without notice Voice Systems Inc its affiliates and or subsidiaries assume no responsibility for errors and or omissions contained in this information Warning This equipment has been certified to comply with the limits of a Class B computing device pursuant to Subpart J of Part 15 of FCC rules Only peripherals computer input output devices terminals printers etc with shielded type interface cables certified to comply with Class B limits may be attached to this computer Operation with non certified peripherals is likely to result in interference to radio and TV reception i BraVo Installation and Programming Manual Introduction 1 CAIN ERODUCTION ecsscscsiass dass seiovnectcestndocnusesssssbssusasescouoseonsioststaseseseebsssaeoises 1 1 KE Overviews sniese hes Seale atlanta a R eee deem ete 1 2 LEI System Features gi hide ea E A ER e 1 2 1 1 2 Automated Attendant Features eeseeeeseeeereeeeereereeserrresresrssresres 1 3 LE3 Voice Mail Features eeaeee e i aiaeeiiee 1 6 1 2 About this M nya l one cece cic ede na ai i sees 1 7 2 DESCRIPTION AND INSTALLATION ccccsscssssssssssssssssessssessssesees 2 1 21 sBase S ystems cos sacks eroaa ceases wussvan ct Ra aa aR EE inaa 2 2 2 2 Physical Descrip OM secs oes feb cefed bs oe coiabeuieselves
26. 2 3 7 2 2 Return to Intro Greeting This menu key assignment returns the caller back to the Intro Greeting It is typically used in conjunction with Busy and No Answer menu prompts 21 24 for the first language 31 34 for the second language and 41 44 for the third language which provide the caller with the option to return to the Intro Greeting The caller is transferred to Menu 00 in Day Mode Menu 10 in Night Mode Menu 15 in Break Mode and Menu 20 in Holiday Mode Command 115 XX B Example 115 21 5 BraVo plays the Intro Greeting when 5 is pressed during Menu 21 3 7 2 3 Change to Another Menu and Change the Language 3 18 You can program BraVo to change the system language and change to another menu BraVo currently supports up to three different system languages simultaneously English Spanish and French Command 117 XX B YY Z where XX refers to the current menu B refers to the digit entered by the caller during playback of menu XX YY refers to the destination menu Z refers to the system language digit 0 1 or 2 Example 117 00 7 01 2 BraVo Installation and Programming Manual Programming BraVo by Telephone BraVo changes to the third language digit 2 and plays Menu 01 when 7 is pressed during playback of Menu 00 Note Make sure that Menu Prompt 01 has been recorded in the appropriate language 3 7 2 4 Transfer Direct to Extension This menu key assignment tr
27. 3 In the Operation field click the arrow button to select an action for the corresponding event 4 If you selected Transfer to Menu in the Operation field enter the associated menu number in the Menu Number field 5 In the Signaling Wait Period field enter the time BraVo should wait between answering the call from the PBX and receipt of the first DTMF character Option range is from 0000 9980 in increments of 20 ms Default is 1000 ms or 1 second 5 6 BraVo Installation and Programming Manual Programming In band Integration 6 In the Interdigit Wait Time field enter the time BraVo should wait between receipt of each character comprising the In Band DTMF Code Option range is from 000 980 in increments of 20 ms 7 Click OK to save new settings or click cancel 5 3 Sample Programming 5 3 1 Working with a Digital Panasonic PBX By default digital Panasonic PBXs use the following DTMF characters for integration with mailboxes e 8 Extension Number To leave a message in a mailbox e 9 Extension Number To retrieve messages from a mailbox 5 3 1 1 Programming BraVo Using a Touchtone Telephone gt To program BraVo to detect a specific In Band Code from the PBX and enable the caller to leave a message in a mailbox Direct to mailbox with a 3 digit extension number 1 Enter 200 0 8 2 2 2 Where 200 is the programming code to define an In Band DTMF Code 0 is the event number assigned by you to the In Band Code
28. 3 16 Each menu has three parts e Menu Number e Menu Prompt i e the recorded announcement associated with the menu e Menu Key Assignments programming function that defines the action BraVo should take when a caller does not respond or responds by entering one digit 0 9 after the menu announcement Prior to recording menu prompts and programming new key assignments the system administrator or technician should carefully format the contents and flow of each menu in detail according to the specific application Otherwise they may not perform as expected Recording Menu Prompts Recording menu prompts is a quick and easy process Table 3 7 describes the three simple commands you need to use to record play back and delete menu prompts Important You must record Menu Prompt 00 for BraVo to operate properly Only available via DTMF Programming Table 3 7 Commands for Recording Menu Prompts OPERATION COMMAND Record a menu prompt 100 XX Beep Record Playback a menu prompt 1014 XX Delete a menu prompt 102 XX Note XX are menu prompts 00 25 31 35 and 41 45 Programming Menus Each menu can be programmed separately for different functionality For optimal performance carefully plan your menu flow according to the specific application see appendix B Page B 4 for forms The programming command format for menu prompts is Menu Key Assignment XX B YY BraVo Installation and Pro
29. C 40 Vac 25 Hz gt 3000 Q Ring Detect 27 to 100 Vac 16 to 60 Hz DC Resistance off hook 24 to 66 V DC 20 to 100 mA 100 to 350 Q Impedance off hook 300 to 3400 Hz 500 to 700 Q Imbalance Ratio 300 to 3400 Hz gt 46 db Return Loss 300 to 3400 Hz gt 18 db 2 9 BraVo Installation and Programming Manual Description and Installation Current during Break lt 700 uA DTMF Transmission Frequency Tolerance 1 5 Frequency Level High Group 6 to 8 dBm Frequency Level Low Group 8 to 10 dBm Inter digit Pause in Tone Dialing 70 to 80 ms Fax CNG Tone Detection 1100 Hz 38 Hz 2 10 BraVo Installation and Programming Manual 3 PROGRAMMING BRAVO BY TELEPHONE You can program BraVo via a touch tone telephone using DTMF tones or via computer using the VUP This chapter describes how to program BraVo from a telephone using DTMF tones To program BraVo using the VUP refer to Chapter 4 3 1 Entering and Exiting the Programming Mode BraVo does not process calls when engaged in the programming mode gt To enter the programming mode 1 2 3 Connect a PBX analog line to BraVo Call the PBX analog line from any touch tone telephone Wait until BraVo answers and plays the Intro Greeting Then enter 900 Enter the system administrator s password the default password is 1234 you will hear a confirmation tone You are now in the programm
30. Creating one virtual mailbox 521 Mailbox Number Defining whether to play or skip 530 First Mailbox Last Mailbox B the time and date stamp during message playback for a range of where mailboxes B 0 Play the date and time stamp default B 1 Do not play the date and time stamp Defining whether to play or skip 531 Mailbox Number B the time and date stamp during where message playback for one B 0 Play the date and time stamp mailbox default B 1 Do not play the date and time stamp Defining a language for a range of 532 First Mailbox Last Mailbox Z mailboxes where Z 0 or 2 language number Defining a language for a mailbox 533 Mailbox Number Z where Z 0 or 2 language number Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number 3 10 BraVo Installation and Programming Manual Programming BraVo by Telephone 3 6 3 Creating Distribution Lists BraVo supports up to four distribution lists plus a system wide distribution list which allow you to send voicemail messages to a group of mailboxes System wide distribution list List 099 includes all of the mailboxes real and virtual programmed on the system while the remaining four lists may be individually assembled Each distribution list can contain up to twenty mailboxes The distribution lists are numbered by default as 000 001 002 003 and 099 Ho
31. ION PARAMETERS Delay between notification of Ring Signs and Rings 720 Ring time notification of Ring Signs and Rings 730 SYSTEM TIME AND DATE See Section 3 4 for information on setting the system time and date using codes 420 and 430 SETTING THE WORKING TIME See Section 3 5 for information on setting the following schedule using codes 450 and 460 Working Hours Break Time Day Start End Start End 1 Monday T 2 2 Tuesday SeT MEES a 3 Wednesday 4 Thursday a se ee ae 5 Friday _ 6 Saturday Se i EE EEE oA 7 Sunday ae ee es SETTING THE OPERATIONAL MODE Operational Mode 400 __ Select Day 0 Night 1 Holiday 2 Auto 3 Break 4 This form contains the programming schedule for up to four Menu messages Please copy the form if you have more than four Menu messages BraVo Installation and Programming Manual 9 3 Programming Forms Note The following numbers are dedicated to specific Menu messages e Menu message number 00 to the Day Mode Opening Menu e Menu message number 10 to the Night Mode Opening Menu e Menu message number 15 to the Break Time Opening Menu e Menu message number 20 to the Holiday Mode Opening Menu The rest of the Menu messages 01 09 11 14 and 16 19 may be used in all modes without limitations Menu No Menu No O OmAAN DN HF WN KF O C OmAAN DN FP WN KF O EOM EOM Menu No Menu N
32. Menu use 1st Language Direct to Extension Ls Yoice Mail Request Call Transfer Firstkey Yoice Mail User Login Invalid Key Invalid Key Invalid Key Ls THO Disconnect Le OM IEIR eckuuaciong Figure 4 8 Auto Attendant Menu Dialog Box 4 16 BraVo Installation and Programming Manual J Programming BraVo By Computer The Key column contains the digit the caller can dial while the Automated Attendant plays the menu prompt EOM End of Message refers to a condition in which the menu prompt reaches its end and the caller has not pressed any key The Command column describes the action BraVo takes when the caller presses a key during a menu The Destination column defines to which extension mailbox or submenu the call should be transferred In the Menu Number field type the menu prompt number of the menu you want to program and press lt ENTER gt The VUP displays past programming if any for the menu selected Under Command click the arrow button to select an action for a corresponding menu key Under Destination type the extension number mailbox number or submenu number if applicable to which the call should be routed Click OK to save settings or cancel Note Day menu 00 Menu Prompt 00 BraVo Installation and Programming Manual 4 17 Programming BraVo By Computer 4 8 Setting the Schedule The VUP enables you to schedule BraVo s modes of operation and adjust th
33. ORMS The following pages include forms to help you properly setup and maintain the BRAVO system using DTMF programming commands OPERATION COMMAND VALUE No of rings before the line is answered 310 1 3102 310 3 310 4 Legal PBX Extensions External Access Code Disconnect Off Time in ms Disconnect On Time in ms 340 360 361 Voice Sensitivity BraVo Installation and Programming Manual 9 1 Programming Forms OPERATION COMMAND VALUE 380_ Message Light On 1 Code he Message Light On 2 Code as Message Light Off Code dl Transfer Code a o Abort a Busy Code Abort a No Answer Code Transfer mode for all extensions except the operator Transfer mode for the operator Create a range of mailboxes Create a mailbox Create a range of virtual mailboxes Create a virtual mailbox Change the first digit of the distribution list numbers Add mailboxes to a distribution list Group 000 540 000 Group 001 540 001 Group 002 540 002 Group 003 540 003 Maximum no of days to store a message in the system SETTING NOTIFICATION FOR MAILBOXES Setting Internal notification for a range of mailboxes 700_ _ Setting Internal notification for one mailbox 701_ Setting External notification for a range of mailboxes 710_ n aano Setting External notification for one mailbox 711___ _ 9 2 BraVo Installation and Programming Manual Programming Forms NOTIFICAT
34. Operational 400 X Mode where X stands for the operational mode Day mode 0 default mode Night mode 1 Holiday mode 2 Auto mode 3 Break mode 4 Selecting Time Stamp Format 410 X Applicable to English only where X 0 means the time stamp is in 12 hour format default X means the time stamp is in 24 hr format Setting the Working Time 450 D HH MM HH MM for Auto mode only where D is the day of the week 1 7 First HH MM start of work time Second HH MM end of work time Repeat for all days of the week Example 450 1 08 30 1700 means that BraVo will play the Day mode intro greeting Menu Prompt 00 on Monday from 8 30 until 17 00 5 00 p m It will play the Night mode intro greeting Menu Prompt 10 the rest of the time Day I is Monday Setting the Break Time 460 D HH MM HH MM for Auto mode only where D is the day of the week 1 7 First HH MM start of break time Second HH MM end of break time Repeat for all days of the week Example 1 460 1 13 15 14 30 BraVo will play the Break mode intro greeting Menu Prompt 15 on Monday from 13 15 1 15 p m to 14 30 2 30 p m Note Day 1 is Monday Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension 3 8 BraVo Installation and Programming Manual Programming BraVo by Telephone 3 6 Programming the Voice Mail 3 6 1 Creating Mailboxes Up to 128 mailboxes can be cr
35. Signaling wait period 5 4 Software version number 3 31 Specifications 2 9 Supervision 3 26 System messages 3 31 10 1 Numbers 10 2 System settings 4 7 System Settings Dialog box 4 8 T Time and date 3 32 7 3 9 3 Setting 3 8 Transfer Blind 3 24 3 26 Calls 7 2 Mode 6 3 To busy extension 3 24 To extension 3 20 To mailbox 3 21 To operator 3 21 Troubleshooting 7 1 Index 4 U Unpacking 2 5 Upgrading 2 2 User mailbox 6 1 V Version number 3 31 Versions 1 1 Voice mail 2 1 Features 1 6 Firstkey 3 23 Programming 3 10 4 9 User Login 3 22 Volume Control 3 31 Voicemail Utility Program 4 1 5 5 VUP 4 1 4 9 Closing 4 22 COM port select 4 3 Defining In Band DTMF codes 5 5 Functions 4 1 Installing 4 2 Starting 4 3 Warning 7 3 W Working time 9 3 Wrong message played 7 3 Y Year 2000 Ready 1 7 BraVo Installation and Programming Manual
36. Transfer to a Busy Extension transfers the call immediately and unconditionally to the busy extension This option is used when BraVo is connected to a PBX that incorporates In Band DTMF signaling 3 7 3 Reset Menu Programming to Default This command function resets a menu or menu key see Section 3 7 2 It does not delete the menu prompt Resetting a Menu Command 190 XX Example 190 03 Resets Menu 03 to its default values Resetting a Menu Key Command 190 XX B Example 190 02 5 Resets Menu Key 5 in Menu 02 to its default value BraVo Installation and Programming Manual 3 23 Programming BraVo by Telephone 3 7 4 3 24 Default Values e 0 9 If a caller presses a key that has not been programmed or set to default during playback of a menu the BraVo plays Invalid entry please try again and repeats the menu prompt e If the user presses the Operator Menu Key the call is transferred to the operator extension regardless of menu programming e If the caller does not press a key during playback of a menu BraVo disconnects the call at the end of the menu Full Supervision Busy Supervision and Blind Transfers BraVo can transfer to an extension using Full Supervision Busy Supervision or Blind Transfer mode In the Full Supervision mode BraVo monitors the call progress for Busy and No Answer conditions and releases the call only upon answer In the Busy Supervision mode BraVo only
37. Use the following codes when entering Notification settings 0 9 P for pause X for extension amp for Flash 1 for Flash 2 and A D For detailed information on Notification refer to Section 3 6 3 To set Notification 1 On the Voice Mail menu click Notification The Notification dialog box appears Set Msg Wait Lamp Code 1 ss Set Msg Wait Lamp Code 2 Loo Clear Msg Wait Lamp Code External Access Code B Wait Between Retries Minutes Retries 5 Ring Notification Duration e Short C Long OK Cancel Figure 4 7 Notification Dialog Box BraVo Installation and Programming Manual 4 15 Programming BraVo By Computer 2 Enter the Notification settings The External Access Code is used only for external notification and should match your PBX external access code 3 Click OK to save settings or click cancel 4 7 Programming the BraVo Automated Attendant BraVo supports up to 36 menus Prompts 00 20 are used for constructing the Automated Attendant menus To record menu prompts refer to section 3 7 1 BraVo also supports in three languages another five menus 21 25 for the first language 31 35 for the second and 41 45 for the third for Busy No Answer and Do Not Disturb menus see Section 3 7 To program a menu 1 On the Auto Attendant menu click Menus The Auto Attendant Menu dialog box appears Menu number o Day Menu Key Command Destination Operator Transfer to
38. XX is the number of DTMF characters to ignore 5 2 BraVo Installation and Programming Manual Programming In band Integration Ignore Separator 0 X where X is the DTMF character 0 9 A D used as a separator 2 indicates called extension number Note Enter 2 for each digit in the extension For example if your PBX is configured to support a 3 digit extension Enter 2 three times 5 1 2 Selecting an Operation Type You can program each event to perform an operation To select an operation type enter 201 X Y where X indicates the event number 0 9 Y indicates the operation to be performed by BraVo according to the following options 0 Play the Automated Attendant s Menu 1 Leave a message in a specific mailbox direct to mailbox 2 Retrieve messages from a specific mailbox VM user login 3 Play a specific menu 4 Play the Busy menu 5 Play the No Answer menu 6 Play the Do Not Disturb menu 7 Disconnect the call 5 1 3 Selecting a Menu If you have programmed an event to play a menu enter the following command code to define the menu 202 X YY BraVo Installation and Programming Manual 5 3 Programming In band Integration where X Event number 0 9 YY Menu number 00 25 31 35 41 45 Note Make sure the menu prompt has been recorded 5 1 4 5 1 5 5 4 Changing the In Band Integration Status When you define an In Band DTMF Code BraVo aut
39. ance 1 is used for pause Refer to page 3 3 6 Under User Language click the language that this mailbox menu should play BraVo supports three different languages English Spanish and French The field default is the first language which is English 7 Under DND click Yes or No to enable or disable the Do Not Disturb mode 8 Under Type click Real to create a mailbox associated with an extension or Virtual to create a mailbox without a telephone extension 9 Under Time Stamp click Yes to play the time and date stamp prior to message playback or No to disable 10 Click OK to save new settings or click cancel 11 A new mailbox is created the Add Mailbox dialog box closes and the new mailbox should appear on the Mailboxes dialog box This mailbox is only activated after you choose to Send to BraVo Note Maximum number of messages in a mailbox is 47 and maximum message length is 2 minutes 4 6 2 1 Copying A Mailbox You can add a new mailbox with the same features as an existing mailbox The VUP will automatically assign a number that is one higher than the highest existing mailbox number to the newly copied mailbox By duplicating a series of mailboxes you can create a range of mailboxes quickly and simply based on one mailbox template To copy a mailbox 1 In the Mailboxes dialog field highlight the mailbox you want to copy 2 Click Copy BraVo Installation and Programming Manual 4 6 3 Progra
40. and overwrites the current settings in your VUP Note BraVo will not process calls during this time IMPORTANT Be sure to Read from BraVo before making any changes in the VUP or your changes will be overwritten when you retrieve the data from the BraVo system BraVo Installation and Programming Manual 4 3 Programming BraVo By Computer To load data stored in a configuration file 1 On the File menu click Open 2 Inthe Open dialog box locate the configuration file and click OK The VUP opens the file overwrites the current VUP settings with those stored in the file and displays the filename on the main screen s title bar Note You can save each site on your laptop by site name e g VSR VUP ACME VUP Open 2 x File name Folders dk280 yup c vup com expr yup com impc yup coral 2 yup coral 3 yup cort ecs yup default yup digitech yup dk280 vup List files of type vuP files vup z To load data stored in the default configuration file e On the File menu click Open Default The VUP opens the default file and overwrites the current VUP settings with those stored in the default file Note Overwriting the current VUP settings with those in the default file does not delete recorded messages For information on how to delete recorded messages see Section 3 7 1 4 5 Defining BraVo Settings BraVo settings are divided into two groups e PBX e System
41. ansfers the caller directly to an extension or department hunt group The designated extension number may contain up to 4 digits and does not have to be in the range of actual extensions Command 120 XX B extension number Example 1 120 05 3 123 BraVo transfers the call to extension 123 when 3 is pressed during playback of Menu 05 Example 2 120 00 1000 BraVo transfers the call to hunt group 1000 when Menu 00 is done playing and no keys were pressed 3 7 2 5 Transfer to the Operator after Menu Play You can program BraVo to automatically transfer the call to the operator at the end of the menu The operator extension is defined in Table 3 1 codes 360 and 361 BraVo will route the call in Full Supervision Busy Supervision or Blind Transfer mode depending on Code 351 see Section 3 7 4 Command 125 XX Example 125 00 BraVo automatically transfers the call to the operator at the end of Menu 00 BraVo Installation and Programming Manual 3 19 Programming BraVo by Telephone 3 7 2 6 Transfer Direct to Mailbox With this menu key assignment BraVo transfers the caller to a specific valid mailbox number The mailbox must be defined see Section 3 6 1 Command 130 XX B Mailbox number Example 130 01 5 152 Transfers the call to mailbox 152 when 5 is pressed during playback of Menu 01 3 7 2 7 Disconnect BraVo can be programmed to disconnect the cal
42. ard into the corresponding J6 connector Dy Ne p TS Connect one end of the 4 wire cable to J5 on the motherboard and the other end to J5 on the expansion card x Replace the front panel cover 4 screws and plug in the 9V dc adapter 8 Reconnect all the line cords and powercord to BraVo BraVo automatically detects the addition of two new ports upon power up 2 8 BraVo Installation and Programming Manual 2 3 3 2 Expanding Flash Memory DN NG 3 Bn r Description and Installation BraVo has two types of expansion memory cards e Two hours and forty minute card with 2 memory chips e Five hours and twenty minute card with 4 memory chips gt To install the memory expansion card Disconnect all line cords and cables Disconnect the 9V dc adapter power plug Remove the front cover of BraVo by unscrewing the four screws Insert the memory card into the SIMM connector Replace the front panel cover 4 screws and plug in the 9V DC adapter Reconnect all the line cords and powercord BraVo automatically detects increased storage capacity upon power up 2 4 Specifications DC Power Supply 9V dc 800 mA Line Voltage 24 to 72 V DC DC Leakage Current lt 10uA On hook Insulation Resistance between Line 0 to 100 VDC gt 5 MQ Terminal and the Ground 100 to 200 V DC gt 30 KQ 500 Vac 50 Hz gt 20 KQ 100 Vac 25 Hz gt 100 KQ Ring Capacitor 0 47 uF 10 On hook Impedance 50 V D
43. at extension is unavailable To try another extension Press 1 followed by the extension number Press 8 to leave a message 0 to transfer to the Operator or 9 to return to the main menu Invalid extension number Please try again Skipped messages have been deleted Press 1 to listen to your recording 2 to rerecord 8 to delete or 9 to return to the previous menu That recording does not exist The Busy On Time is The Busy Off Time is Press 1 to listen your password 2 to edit or 9 to return to the previous menu Message was received BraVo Installation and Programming Manual 10 7 130 Press 1 for pager notification 2 to enter the pager number 3 to listen to the pager number or 9 to return to the main menu NO SYSTEM MESSAGE 131 Pager notification is disabled 132 Pager notification is enabled 133 Please enter your pager number Press the pound key when you have finished 10 8 BraVo Installation and Programming Manual 11 INDEX 2 2000 Year 1 7 A Adding ports 1 2 Analog 2 Line Connection diagram 2 6 Analog 4 Line Connection diagram 2 7 Answered calls not recognized 7 2 Auto Attendant Menu Dialog box 4 17 Automated Attendant 1 3 2 1 Programming 3 16 4 16 Auto Mode 1 4 B Blind transfer 3 26 Mode 1 5 Break mode 1 4 3 16 Busy supervision 1 5 3 26 C Call transfer 1 5 Firstkey 3 23 Calls aborted 7 2 Calls recalled 7 2 Central Processing Unit 2 1 Clock 2 1 COM
44. before using BraVo for the first time Defining PBX Settings To integrate BraVo with your PBX you will need to program BraVo with the specific PBX settings For the appropriate PBX settings check the current PBX setup configuration Reference your PBX User s Manual or use the PBX settings listed in the VUP To configure BraVo to detect the In Band DTMF digits from the PBX refer to Section 6 Note The PBX codes for Set Msg Wait Lamp Code 1 Set Msg Wait Lamp Code 2 and Message Light Off can also include A D BraVo Installation and Programming Manual Programming BraVo by Telephone When entering a code press 0 for extension 5 forA for pause 6 for B 2 for Flash 1 7 for C 3 for Flash 2 8 for D 4 for EE for Table 3 1 presents the commands you must enter to apply the PBX settings to BraVo Table 3 1 Commands for PBX Settings OPERATION COMMAND DEFAULT Extension Size 300 X 3 where X is a digit 1 4 Number of Rings 310 X Y 1 for all lines before Answer where X is the line number 1 4 Y is the number of rings 1 9 Time to Wait for 311 XX 20 seconds No Answer where XX is 00 99 seconds This code is applicable only when Full Supervision transfer is selected Valid PBX 320 Y First Ext Last Ext None Extensions where Y is a group number 0 4 Example 320 0 330 350 320 1 455 475 You can define up to 5 groups of valid extensions If a caller
45. cadence settings you set using codes 371 and 372 It detects an answer when voice is recognized BraVo does not check for Ring Back tone cadences BraVo distinguishes between two types of transfers e Transfer to operator e Transfer to all other extensions BraVo Installation and Programming Manual 3 25 Programming BraVo by Telephone Table 3 9 explains how to program Full Supervision Busy Supervision and Blind Transfers to the operator s extension and to all other extensions Table 3 9 Commands to Program the Transfer Modes OPERATION COMMAND Transfer mode to all extensions except the 350 X where Operator s extension X 0 Blind Default X 1 Full Supervision X 2 Busy Supervision Transfer mode to the Operator s extension 351 X where X 0 Blind Default X 1 Full Supervision X 2 Busy Supervision Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number 3 26 BraVo Installation and Programming Manual Programming BraVo by Telephone Detecting a Busy Extension If BraVo detects a busy extension it performs an Abort a Busy and by default plays System Prompt 96 if the extension has a mailbox or 103 if the extension does not have a mailbox Refer to Section 3 7 4 2 for information on changing the default system messages 3 7 4 1 Detecting a No Answer from an Extension If BraVo does not detect an answer from the extension it pe
46. configuration file to BraVo To save the current settings as a new configuration file 1 On the File menu click Save As 2 Inthe Save As dialog field type a file name EX yoursite VUP 3 Click OK to save settings or click cancel To save current settings and values into an open configuration file e On the File menu click Save Note this permanently overwrites the previous configuration BraVo Installation and Programming Manual 4 19 Programming BraVo By Computer 4 11 Sending Data to BraVo You can download data to BraVo only if the VUP is online See Section 4 1 To download data files to BraVo 1 On the Communication menu click Send to BraVo 2 Type the System Administrator s password and press lt ENTER gt If the password is correct the data files will proceed to download from the PC to BraVo If the password is incorrect the VUP will issue an error message and ask you to retype the password Note BraVo will not process calls during this operation 4 12 Viewing Reports The VUP generates statistical information stored in the BraVo database into the following reports e Report of all new and saved messages including mailbox number date and time of recording and status e Status of the flash memory including total time available amount of time used amount of time remaining and percent of memory used e Number of languages currently supported by BraVo e Number of incomin
47. ct call to an extension or a mailbox Note All of the extensions defined under Valid PBX Extensions and all defined mailboxes must have the same number of digits as defined in the Extension Size field The extension size cannot be changed after valid extensions or mailboxes have been defined To change the extension size delete all mailboxes and valid extension groups BraVo Installation and Programming Manual 4 5 1 Programming BraVo By Computer 8 In the Default Operator Menu Key field type any digit from 0 to 9 When a caller selects this digit from the Automated Attendant menus BraVo will transfer the call to the Operator s extension 9 Under PBX Extensions enter the extension numbers for Day Operator Day mode Night Operator Break Night or Holiday mode and Fax The numbers may contain up to four digits and do not have to conform to the range of valid extensions 10 Click OK to save the new settings or click Cancel Defining System Settings BraVo s system settings include the following configurations Number of rings before the line is answered Integration type Codes for supervised In Band transfers Transfer Mode Time to Wait for No Answer Disconnect Code Voice Recognition Sensitivity Default System Language Maximum Message Retention For information on the above settings see Section 3 3 For detailed information on transfer modes refer to Section 3 7 4 To define BraVo s System Settings
48. d Programming Manual 3 27 Programming BraVo by Telephone 3 7 4 3 Do Not Disturb 3 8 3 8 1 From the User Menu a mailbox owner can activate the Do Not Disturb mode When a caller enters a Do Not Disturb DND extension BraVo plays System Prompt 121 and does not transfer the call to the extension The system administrator can replace this message with Menu Prompt 25 in the first language Menu Prompt 35 in the second language and Menu Prompt 45 in the third language Additional Features Changing Passwords BraVo uses three types of passwords e System Administrator s password e Operator s password e Mailbox owner s password see Section 5 2 2 Passwords always contain four digits 0 9 The default for all three types of passwords is 1234 3 8 1 1 Changing the System Administrator s Password 3 28 The system administrator can change his her password by entering Code 900 to enter the programming mode entering the current password and then entering 600 XXXX where XXXX is the new 4 digit password Do not press or Note The System Administrator s password cannot be disabled BraVo Installation and Programming Manual Programming BraVo by Telephone 3 8 1 2 Changing the Operator s Password The system administrator can change the operator s password by entering code 900 to enter the programming mode entering the system administrator s password and then entering 601 XXXX w
49. d language XXX is the prompt number See Appendix C for a list of system prompts 3 8 5 Listening to the Software Version Number To hear the BraVo software version number enter 680 3 30 BraVo Installation and Programming Manual Programming BraVo by Telephone 3 8 6 Listening to the System Time and Date To hear the current system date and time enter 440 3 8 7 Resetting the System The system administrator can reset BraVo to its pre configured default settings by entering 654 XXXX where XXX is the system administrator s password This removes all programming Note if you plan to change BraVo For use with a different PBX type use this command to clear all existing settings and return to the preconfigured default settings 3 8 8 Volume Control To adjust the volume level in BraVo enter 369 X where X is the desired setting range is 0 9 with O being the lowest level and the default being 5 To adjust the output level of DTMF enter 379 X where X is the desired setting range is 0 9 with O being the lowest level and the default being 5 BraVo Installation and Programming Manual 3 31 Programming BraVo by Telephone BraVo Installation and Programming Manual 4 PROGRAMMING BRAVO BY COMPUTER This section describes how to program BraVo using the Voicemail Utility Program VUP You can work with the VUP online while the BraVo system is running BraVo operation is only a
50. dministrator grants permission for external notification for either one mailbox or a range of mailboxes respectively When permission has been granted and the mailbox owner enables external notification BraVo first dials the external access digit programmed using code 340 and then dials the mailbox owner s remote telephone and or pager number BraVo Installation and Programming Manual 3 13 Programming BraVo by Telephone Note Make sure that you enter the remote telephone number before enabling external notification Again notification is always done on the second line 3 6 4 1 Setting Mailbox Notification Table 3 6 Commands to Program Notification for Mailboxes OPERATION COMMAND Configuring internal notification 700 First Mailbox Last Mailbox for a range of mailboxes X where X 0 means notification is disabled X 1 means Set Msg Wait Lamp Code 1 is selected X 2 means Set Msg Wait Lamp Code 2 is selected X 3 means Ring Signs is selected X 4 means Rings is selected Configuring internal notification 701 Mailbox X for one mailbox where X is defined as above Configuring external notification 710 First Mailbox Last Mailbox for a range of mailboxes Y where Y 0 means remote notification is not permitted Y 1 means remote notification is permitted Configuring external notification 711 Mailbox Y for one mailbox where Y is defined as above Refers to PBX manuall
51. during playback of Menu 00 After the caller enters the rest of the mailbox number BraVo transfers the call to the mailbox Example 2 175 0024 Same as Example 1 except the mailbox number starts with 2 or 4 3 7 2 12 Retry on Busy 3 22 This menu gives the caller the option to remain on hold This command is valid only for Menus 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved as extension Busy menus Command 180 XX B Example 180 21 3 BraVo places the call on hold for 10 seconds before trying to transfer the call again when 3 is pressed during playback of Menu 21 BraVo Installation and Programming Manual Programming BraVo by Telephone 3 7 2 13 Blind Transfer to a Busy Extension This menu transfers calls to a busy extension using blind transfers This command is valid only for Menus 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved as the extension Busy menus Command 185 XX B Example 185 21 5 BraVo immediately tries to transfer the call again when 5 is pressed during playback of Menu Prompt 21 Note Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls to a busy extension Place a Call on Hold retries every 10 seconds to transfer the call until the extension is available or caller hangs up Blind
52. e External Notification 2nd language 3rd language Allowed C Denied m Telephone Number _ DND Type Over Real No Virtual Enabled Disabled Pager Number Time Stamp love C No CEnabled amp Password Reset Cancel OK Figure 4 11 New Mailbox Dialog Box 3 In the Mailbox field enter the number of the new mailbox In the Internal Notification Type field select a notification type from the options list 5 Under External Notification determine the following options a Click in the Allowed or Denied field to grant or deny permission to the user for External Notification b In the Telephone Number field select the Enabled or Disabled option If enabled enter up to 20 digits of the external telephone number containing 0 9 A D and P for pause which BraVo will dial for message notification Do not include the access code c In the Pager Number field select the Enabled or Disabled option If enabled enter up to 40 digits of the external telephone number containing 0 9 A D and P for pause which BraVo will dial for pager notification You must enter the mailbox number after the pager number BraVo will not dial it automatically BraVo Installation and Programming Manual 4 11 Programming BraVo By Computer Note For remote mainten
53. e select one of the three options Blind Busy Supervision and Full Supervision for the operator s extension and for all other extensions 4 Under Default System Language select a language BraVo supports up to three languages simultaneously If a caller does not select a language in the main menu BraVo will play the system prompts and error messages in the default language designated here 4 8 BraVo Installation and Programming Manual Programming BraVo By Computer The three language options are pre programmed and loaded in this order unless otherwise specified e 1 Language is English e 2 Language is Spanish e 3 Language is French In the Disconnect Code field enter up to four digits using 0 9 and A D This code represents the digits that are sent by the PBX when a call is terminated In the Time to Wait for No Answer field enter the number of seconds ranging from 00 to 99 that BraVo should wait before performing an Abort a No Answer operation Field default is 20 seconds In the Voice Recognition Sensitivity field enter a number 1 9 to define the volume at which BraVo detects voice when the called extension answers The higher the number the higher the sensitivity to voice This field should not need to be modified In the Maximum Retention field enter the maximum number of days BraVo should store messages in user mailboxes BraVo will automatically delete all messages exceeding the maxi
54. e system clock and calendar using a 24 hour format To set the BraVo clock and calendar 1 On the Auto Attendant menu click Schedule The Schedule dialog box opens E Schedule Time 16 12 Date 973071998 Kl ID 1 i Monday 17 00 i20 13 00 Wednesday Thursday Figure 4 15 Schedule Dialog Box 2 Inthe Time field enter the new time using 24 hour format In the Date field enter the appropriate calendar date 4 In the Day of Week field select the day corresponding to the calendar date 5 Click OK to save settings or click cancel 4 18 BraVo Installation and Programming Manual Programming BraVo By Computer 4 9 Programming the Mode of Operation For information on the different operational modes see Section 3 5 To schedule the mode 1 On the Auto Attendant menu click Schedule The Schedule dialog box appears see Figure 4 9 2 Inthe Mode field select an operational mode 3 Under Working Time enter the daily range of hours in 24 hour format that you wish to schedule for this selected operational mode 4 If you selected the Auto mode and want to schedule a break time enter the daily scheduled break hours under Break Time 5 Click OK to save settings or click cancel 4 10 Working with Configuration Files You can program new system settings and save them as a file on your PC s hard disk or floppy disk Then at your convenience download the updated
55. eated in BraVo Please note that the mailbox number and its extension number are the same therefore the mailbox and extension digit length must be identical when programmed You can select one of the languages supported by the BraVo for each mailbox After selecting a language BraVo e Plays all user menus in the selected language e Plays all system prompts e g time stamp and error messages in the selected message e If ring or external notification is enabled notifies the mailbox owner in the selected language You can also create a virtual mailbox for a user who does not have an extension When a caller enters a virtual mailbox number from the Automated Attendant menu the call is immediately transferred to the Do Not Disturb DND menu and the caller is given the option to leave a message You may use the external notification features for the virtual mailboxes Do not select internal notification because virtual mailboxes do not have extensions BraVo Installation and Programming Manual 3 9 Programming BraVo by Telephone 3 6 2 Table 3 4 Commands to Create Mailboxes OPERATION COMMAND Creating a range of mailboxes 500 First Mailbox Last Mailbox Creating one mailbox 501 Mailbox Number Deleting a mailbox 510 Mailbox Number Make sure to remove any references to the deleted mailbox from the Automated Attendant menus Creating a range of virtual 520 First Mailbox Last Mailbox mailboxes
56. eeeeenes 4 10 4 6 1 Viewing Mailboxes wo eee ee escesecssecneeceeeseeeseeeeeeeeeeeeeeseensecnseeaeenaes 4 11 4 6 2 Adding New Mailboxes oo ieee eecesecesecesecseeceecseeeseeeeeeseeeerenseensees 4 11 4 6 3 Editing the Settings of an Existing Mailbox eee ese cseeereeees 4 14 4 6 4 Deleting a Mailbox ese csc cree eeeeeeeeeeeeeeeeeesecesecsseeaessaeeaee 4 15 4 6 5 Creating Distribution Lists elec eeeeeeeceeeeesecesecssecsaeesaeeaes 4 15 4 6 6 Setting Notification 0 eee cee cseecreeereeeeeeeeeeeseseeesecesecaecsaecsaeeaee 4 17 4 7 Programming the BraVo Automated Attendant eee 4 18 4 8 Setting the Schedule iec cccecciee lessee niaii cent cece 4 20 4 9 Programming the Mode of Operation 0 eee eeeeeseeeseeeseeereeeneeeneees 4 21 4 10 Working with Configuration Files 0 eeeeeeeeeeeeeeceeeeeeteeeeeeeeeeees 4 21 4 11 Sending Data to BraVol oo ee eeeeeseeseceseceecceeceeeseecseeeneeeseeeeseeess 4 22 ANZ Nie WINS REPONS veere eenaa e a aa e eae eel a ee BG 4 22 4 13 Printing Reports icici tiene Whe ai i ieii 4 23 4 14 Savin Reports sie sisi neni Gee A ee tt tee Me le 4 23 Ald Getting Help sai sso e e A E E cath tenis 4 24 4 16 Closing the Vi UPB ic ess bects estes aia eaaa rte aaa piee iiet 4 24 PROGRAMMING IN BAND INTEGRATION cseeccssseeees 5 1 Programming BraVo by Telephone eee eeeeeeeeeeeeereeeeeeeeeeneees 5 1 5 1 1 Defining an In Band Code for an Event eee eeeecesecesecesecnseeneee
57. external business communication The voicemail process allows users to send receive save delete or copy messages to other mailboxes Mailbox owners can also send messages to distribution lists You can customize these Automated Attendant and Voice Mail applications to suit your specific requirements As system manager you can configure options such as e Valid extension range e Automated Attendant menu prompts and customized Busy No Answer and Do Not Disturb menus in up to three different languages e Voicemail features including the number of voice mailboxes number of distribution lists and type of new message notification for each mailbox BraVo Installation and Programming Manual 2 1 Description and Installation 2 1 Base System BraVo comes with two lines and two hours and forty minutes of recording time You can upgrade the basic configuration by several methods e Adding a two line expansion card to the motherboard to provide four lines e Inserting a memory card with two hours and forty minutes of storage space to increase the total storage capacity to five hours and twenty minutes e Inserting a memory card with five hours and twenty minutes of storage space to increase the total storage capacity to eight hours Please note that any of these upgrade options can be factory installed prior to shipment aael a i ne a prion k ats ty P tity i 1 PORT EXPAN SON CARD p nd W ky 1
58. ffected during send and receive The VUP enables you to perform the following maintenance operations e Define PBX settings e Set BraVo s clock and calendar e Create and maintain mailboxes e Build Automated Attendant menus e Review activity reports e Print system settings and reports e Define In Band settings e Define Notification settings e Create and Maintain Distribution lists Note All changes to the system default configurations are stored in the computer s memory until you send them to the BraVo system We recommend that you save the new configurations in a file Also you must do a read from BraVo to get the most current settings prior to updating the system and sending any data or any changes that were made remotely will be overwritten See section 4 4 The VUP also allows you to access system files and settings e You can open a preloaded integration file to make additional changes or to download to BraVo e You can open the default configuration file e You can view BraVo reports e g line and memory utilization BraVo Installation and Programming Manual 4 1 Programming BraVo By Computer 4 1 4 2 4 3 4 2 Note VSR includes over 200 pre defined PBX configuration files for easier installation Connecting the Computer to BraVo To work online you must first connect your computer to the BraVo system To connect your computer to BraVo 1 Remove the right side pane
59. g calls on each line To view reports 1 On the Communication menu click Read from BraVo 2 On the Reports menu click the specific report you want to view 3 Click OK to close the report and return to the main screen 4 20 BraVo Installation and Programming Manual Programming BraVo By Computer 4 13 Printing Reports You can generate and print reports on the system settings and on statistical information stored in the BraVo database To print a report 1 On the File menu point to Print and click System Settings to open the System Settings dialog box or Reports to open the Reports dialog box 2 Select the appropriate check boxes 3 Click OK The Output Location dialog box appears 4 Click Print The Print Setup dialog box appears 5 Select the appropriate printing options and click OK BraVo sends the report to your printer 4 14 Saving Reports You can generate and save reports on system configurations and statistical information stored in the BraVo database To save a report 1 On the File menu point to Print and click System Settings to open the System Settings dialog box or Reports to open the Reports dialog field 2 Select the appropriate check boxes Click OK The Output Location dialog box opens 4 Click To a File The Save As dialog box opens 5 Type a descriptive file name and click OK BraVo saves the report BraVo Installation and Programming Manual 4 21 Programming BraVo By Com
60. g time Installation is simple BraVo integrates with most types of PBXs through the analog ports Just mount it on a wall next to the PBX connect it to the single line telephone interfaces and plug it into the main power supply with an external power adapter Once installed program maintenance can be performed through two methods The system administrator can program BraVo via touch tone telephone using DTMF tones or via computer using the Voicemail Utility Program VUP The VUP is a flexible Windows based maintenance program designed to help you configure Introduction your system operations with a minimal amount of interruption to online service Using either programming method the system administrator can define basic operational settings for integration mailboxes notification type system schedules and opening greetings Each mailbox owner can then set up his or her own personal mailbox options 1 1 Overview BraVo offers many of the features provided by PC based systems but at a lower cost These system features can be divided into three groups e System e Automated Attendant e Voice Mail 1 1 1 System Features e Configuration Standard system configuration includes two ports and two hours and forty minutes of recording time The system can be upgraded by doing one of the following Adding a two port expansion card to increase the system to four ports Inserting a memory card with two hours and forty min
61. gramming Manual Programming BraVo by Telephone Assignment defines the action that should be taken when B is pressed during playback of menu XX XX refers to one of 36 menu numbers B refers to the digit entered by the caller during playback of menu prompt XX or at the end of the prompt B can be 0 9 or for end of message YY refers to the destination which can be an extension mailbox or another menu IMPORTANT Do not define the Operator extension on menus Table 3 1 describes how to define the default operator menu key which is then automatically reserved on all menus The menu key assignments used to build the Menu are presented on the following pages You can program one of the following actions for each menu key Play another menu Return to the opening menu Play another menu and change the language Transfer the caller to an extension Transfer the caller to the operator Transfer the caller to a mailbox Disconnect the line Leave a message in a mailbox Retrieve messages from a mailbox Directly dial an extension Directly transfer a call to a mailbox 3 7 2 1 Transfer to another menu You can also build submenus that transfer the caller from one menu to another BraVo Installation and Programming Manual 3 17 Programming BraVo by Telephone Command 110 XX B YY Example 110 00 3 02 BraVo plays Menu Prompt 02 when key 3 is pressed during Menu 00 Note Be sure to record Menu Prompt 0
62. here XX XX is the new 4 digit password Use digits 0 9 only To disable the operator s password enter 0000 3 8 1 3 Resetting the Mailbox Password The system administrator can reset a mailbox password to its default 1234 by entering code 900 to enter the programming mode entering the system administrator s password and then entering 570 XXXX where XX XX is the mailbox number 3 8 2 Changing the Operational Mode The operator can change the operational mode by calling BraVo and during the main greeting entering 8 XXXX Y where XXXX refers to the operator s password This password can be disabled See Section 3 8 1 2 Y 0 Day Mode Y 1 Night Mode Y 2 Holiday Mode Y 3 Auto Mode Y 4 Break Mode BraVo Installation and Programming Manual 3 29 Programming BraVo by Telephone 3 8 3 Select the Default Language BraVo can support up to three simultaneous languages The default language is the language the BraVo automatically uses if no other language has been selected 118 Z where Z 0 is the first language default Z 1 is the second language Z 2 is the third language Note The available languages are listed on the back panel of BraVo 3 8 4 Playing a System Message You can listen to any system message by entering 690 Z XXX where Z refers to the language number Z 0 is the first language Z 1 is the second language Z 2 is the thir
63. hich the DTMF and computer programming operations are discussed in this manual OPERATION COMMAND DTMF men Change the Operational Mode 8 XXXX Y during the Intro Greeting XXXX operator s password Y 0 Day Y 1 Night Y 2 Holiday Y 3 Auto Y 4 Break Record a Menu Prompt 100 XX Beep Record Playback a Menu Prompt 101 XX Delete a Menu Prompt 102 XX ER ER 1 Transfer to Another Menu 110 XX B YY 3 7 2 1 EH 7 YY Menu Prompt Return to Intro Greeting 1154 XX B Ee 7 2 2 Play Another Menu Prompt 117 XX B YY Z ea 7 2 3 at 7 and Change the Language Z 0 or 2 language number Select Default Language 118 Z Z 0 or 2 language number Transfer Direct to Extension 120 XX B Extension 3 7 2 4 vi Transfer to an Operator at the 125 XX 3 7 2 5 4 7 End of the Menu Prompt Transfer Direct to a Mailbox 130 XX B Mailbox 3 7 2 6 BraVo Installation and Programming Manual 8 1 Programming Commands OPERATION COMMAND DTMF ee Disconnect and play prompt 140 XX B Z 3 7 2 7 4 7 0 no message 1 with message Voice Mail Request 150 XX B 3 7 2 8 Voice Mail User Login 160 XX B Call Transfer Firstkey 170 XX first digit s 3 7 2 10 Voice Mail Firstkey 175 XX first digit s 3 7 2 1 Retry on Busy 180 XX B EZA 7 2 12 Blind Transfer to Busy 185 XX B ara 7 2 13 Extension ResetaMenuKey a Menu ResetaMenuKey 190 XX B
64. ime e The DTMF characters were received outside the specified time frame You can program In Band Codes for up to ten events by e Touch tone telephone e Computer running the Voicemail Utility Program VUP Programming BraVo by Telephone The following sections present the command codes used to program BraVo to detect and act on In Band DTMF codes sent by your PBX BraVo Installation and Programming Manual 5 1 Programming In band Integration 5 1 1 Defining an In Band Code for an Event To define an In Band Code for an event enter 200 X YY YY where X Event number 0 9 YY YY In Band DTMF code sent by the PBX Each DTMF code can contain up to twenty characters including 0 9 A D You can also include the following two wild cards to bypass DTMF characters sent by your PBX that are not relevant to BraVo s operation e Ignore 9 Length two digit number For example wild card 906 programs BraVo to ignore the next six DTMF characters received e Ignore 0 Seperator one digit number See Table 5 1 below for the following examples Example 1 Ignore until the separator in this case Enter 0 4 Example 2 Ignore until the separator in this case 5 Enter 05 Table 5 1 describes how to enter the characters comprising an In Band Code Table 5 1 Entering an In Band DTMF Code Using a Touchtone Telephone DTMF CHARACTER NUMBER TO ENTER Ignore Length 9 XX where
65. ing mode gt To exit the programming mode 1 Enter 900 After one minute BraVo will exit the programming mode automatically Note If you exited the programming mode by entering 900 BraVo will play the Greeting You can then test the changes made to the system and the system will process calls as usual BraVo Installation and Programming Manual 3 1 Programming BraVo by Telephone 3 2 3 3 3 2 First Time Programming Checklist 1 Call BraVo from a touch tone telephone You will hear the default message System Prompt 000 see Appendix C 2 Enter 900 and the administrator password default 1234 to enter the programming mode 3 Set the PBX settings see Sections 3 3 and 6 to ensure the proper integration with the PBX Note You will hear a confirmation tone every time you enter programming commands successfully Set BraVo s real time clock see Section 3 4 Set the system schedule see Section 0 Create mailboxes see Section 3 6 1 Define a notification type for each mailbox see Section 0 DONT OY ON ES Define notification settings i e message light on codes message light off codes and interval between ring notification in Section 0 9 Record see Section 3 7 1 and program see Section 3 7 2 menu prompts for the Automated Attendant Make sure you define the mailboxes before building Automated Attendant menus Important Make sure you record the Greeting Prompt 00
66. it number 000 980 in increments of 20 ms Example 370 300 sets Flash 1 to 300 ms Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number Table 3 1 Commands for PBX Settings continued 3 4 BraVo Installation and Programming Manual Busy Off Time Busy On Time Disconnect Off Time Disconnect On Time Busy Signal Cadence Check Voice Sensitivity Set Msg Lamp Code 1 To Cancel Programming BraVo by Telephone OPERATION COMMAND DEFAULT 371 XXX 372 XXX where XXX is a 3 digit number 000 980 in steps of 20 ms Refer to PBX manual for details 373 XXX 374 XXX where XXX is a 3 digit number 000 980 in increments of 20 ms These numbers define the disconnect cadence If BraVo detects this tone it disconnects the call 375 XXXX where XXXX is a busy extension number BraVo checks a busy signal by dialing the busy extension number and learning the busy cadence values for extensions 376 X where X is the sensitivity level 1 9 The level at which BraVo detects voice when the called extension answers Note The higher the value the higher the sensitivity to voice You should not need to modify this setting 380 CODE This is the code required to turn on the message light of an extension that has a new message 380 Refers to PBX manually valid codes Each code can contain digits 0 9
67. l at the end of the menu or as a response to the caller pressing an assignment key during menu play This option may or may not include a pre recorded disconnection message Thank you and good bye Command 140 XX B Z where Z 0 means disconnect the line with no message Z 1 means disconnect the line with the above system message Example 140 10 1 BraVo plays the disconnection message and then disconnects the call at the end of Menu 10 3 7 2 8 Voice Mail Request This menu key assignment prompts the caller to enter the mailbox number where they wish to leave a message Command 150 XX B Example 150 00 8 3 20 BraVo Installation and Programming Manual Programming BraVo by Telephone BraVo asks for a mailbox number when the caller presses 8 during playback of Menu 00 After entering the requested mailbox number the caller hears the mailbox greeting and can leave a message 3 7 2 9 Voice Mail User Login This menu key assignment is used to allow users to login and retrieve messages from their mailboxes Command 160 XX B Example 160 00 9 BraVo will prompt the user for their mailbox number and password when 9 is pressed during playback of Menu 00 After entering the user mailbox number and password the mailbox owner can retrieve messages and access the user menu to perform user maintenance 3 7 2 10 Call Transfer Firstkey This menu key assignment allo
68. l cover from the BraVo unit 2 Remove any cable attached to BraVo s RS 232 connector 3 Connect one end of the RS 232 cable to one of the unused serial ports of your PC and the other end to BraVo s RS 232 connector System Requirements Before installing the VUP verify that your computer meets the following minimum requirements e PC 486 or higher e 8MBRAM e 2 MB free hard disk space e Microsoft Windows 3 1 Windows 95 Windows 98 or Windows NT Installing the VUP To install the VUP 1 Exit all open applications 2 Insert the VUP installation diskette into your floppy drive 3 Use File Manager or Windows Explorer to locate the setup file on the VUP diskette 4 Double click the setup file Follow the instructions on the screen BraVo Installation and Programming Manual Programming BraVo By Computer 4 4 Starting the VUP To start the VUP e Click the VUP icon The VUP loads the data stored in the default configuration file and opens the main screen Note If the VUP issues a warning message that it cannot open the current COM port click OK It has not yet been configured To select a COM port 1 On the Communication menu click COM Port Figure 4 7 Communication Port Dialog Box 2 Click the appropriate COM port 1 4 according to your computer s configuration To retrieve the data stored on a BraVo e On the Communication menu click Read from BraVo The VUP reads the BraVo database
69. lbox Last E 6 2 1 Mailboxes mailbox Create one Virtual Mailbox Create one Virtual Mailbox Virtual Mailbox 521 Mailbox Number 521 Mailbox Number Number et 6 1 Defining whether to Play or 530 First mailbox Last Skip the Time amp Date Stamp mailbox B during Message Play Back for B 0 Play a Range of Mailboxes B 1 Do not play Defining whether to Play or 531 Mailbox Number B Skip the Time amp Date Stamp B 0 Play during Message Play Back for B 1 Do not play one Mailbox Define a Language for a 532 First Mailbox Last range of Mailboxes Mailbox Z where Z 0 1 or 2 language number BraVo Installation and Programming Manual 8 5 Programming Commands OPERATION COMMAND DTMF Define a Language for a 533 Mailbox Number Z Mailbox where Z 0 1 or 2 language number Add a Mailbox to a 540 List Number Mailbox 3 6 2 4 6 5 Distribution List Number Change the First Digit of the 545 First Digit of the List 3 6 2 4 6 5 Distribution List Number Delete a Mailbox from a 550 List Number Mailbox 3 6 2 4 6 5 Distribution List Number Resetting a List 560 List Number Reset Mailbox Password 570 Mailbox Number 3 8 13 6 Change the System 600 New password Administrator s Password Change the Operator s Password Resetting the System 654 XXXX 387 Listen to the Software 680 Ve
70. llation BraVo is delivered fully assembled It is specifically designed for mounting on a wall near the PBX 2 3 1 Unpacking Before unpacking inspect the package If you notice any damage immediately report it to your local dealer or to whomever you purchased the system from To unpack BraVo Place the package on a flat surface and open it Remove the contents of the package and place them on a clean surface Remove all packing material Inspect the contents If you notice any physical damage immediately report it to your dealer BraVo Installation and Programming Manual 2 5 Description and Installation 2 3 2 Installing BraVo To install BraVo Mount the unit on a wall close to the PBX Use the provided drill template to mount the two screws not provided Remove the side panel cover Connect a 4 conductor line cord to one of the RJ 14 jacks on the BraVo side panel Connect the other end of the line cord to the installed RJ 14 jack Repeat procedure for the second jack See Figure 2 5 Note Each RJ 14 jack on the side panel of BraVo can support up to two analog telephone lines The first jack connects to Lines 1 and 3 and the second jack connects to Lines 2 and 4 Main Distribution Frame Bravo of the PBX Side Panel Figure 2 5a Analog 2 Line Connection 2 6 BraVo Installation and Programming Manual Description and Installation Main Distribution Frame BraVo of the PBX Side Panel
71. me 1 1 2 Automated Attendant Features Similar to a switchboard operator or receptionist the Automated Attendant can answer all incoming calls or act as a back up over flow operator through a series of recorded menu options This will help callers reach their desired extensions Note All menus must be recorded prior to using BraVo e Operating Modes Depending on the time and system schedule BraVo will answer calls with one of four greetings Day Mode During normal business hours BraVo answers calls with your recorded daytime greeting The daytime greeting can inform BraVo Installation and Programming Manual 1 3 Introduction callers how to reach an extension mailbox department or operator or how to change to another language Night Mode During non working hours BraVo answers calls with your recorded nighttime greeting that enables the caller to leave a message in a requested mailbox department or with an operator or informs the caller how to change to another language Holiday Mode During holidays BraVo can answer calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox The holiday mode can be activated by the operator password protected This mode is not automatic but can be selected remotely by telephone Break Mode The system administrator can also program BraVo to answer calls during office breaks During these
72. mming BraVo By Computer A new mailbox is created with the same settings The VUP automatically assigns a new number to the mailbox and lists it in the Mailboxes dialog field Editing the Settings of an Existing Mailbox To change the settings of an existing mailbox 1 4 6 4 In the Mailboxes dialog field highlight the mailbox you want to modify Click Edit The Edit Mailbox dialog box opens Change the mailbox settings as appropriate If the mailbox owner has forgotten the password click Reset to restore the mailbox password to the default password 1234 Click OK to save settings or click cancel The changes to the mailbox are saved the Edit Mailbox dialog box closes and the changed mailbox will reappear in the Mailboxes dialog field Deleting a Mailbox To delete a mailbox 1 4 6 5 In the Mailboxes dialog field highlight the mailbox you want to delete Click Delete to remove the mailbox Repeat steps 1 and 2 until all mailboxes to be deleted have been removed from the Mailboxes dialog box Click OK to save settings or click cancel Creating Distribution Lists Five distribution lists are available you can create up to four distribution lists containing groups of up to twenty real or virtual mailboxes in addition BraVo Installation and Programming Manual 4 13 Programming BraVo By Computer 4 14 to the included system wide distribution list list 099 which includes all mailboxes No
73. mum number of storage days The range is 1 99 and field default is 30 days 10 Click OK to save the new settings or click cancel 4 6 Programming the Voice Mail Using the VUP you can add delete and modify mailboxes to effectively meet your organization s messaging needs View a list of all mailboxes Create new mailboxes Change settings of existing mailboxes Delete mailboxes Create distribution lists Set notification For detailed information on BraVo s Voice Mail features see Section 3 6 BraVo Installation and Programming Manual 4 9 Programming BraVo By Computer 4 6 1 Viewing Mailboxes If you are working online you can view the status of all mailboxes without interruption of service If you are working off line with a configuration file you can review the status of the mailboxes configured for that file To view mailboxes e From the Voice Mail menu click Mailboxes The Mailboxes dialog box appears l iid Vee Pol Trie Siewed Piet Fin mep M bawi bais oe Panra iai aa tom tice laisi hmin of elo Figure 4 10 Mailboxes Dialog Box 4 6 2 Adding New Mailboxes To add a new mailbox 1 On the Voice Mail menu click Mailboxes The Mailboxes dialog box appears 2 Click Add The New Mailbox dialog box opens 4 10 BraVo Installation and Programming Manual Programming BraVo By Computer E New Mailbox lel Ei Mailbox rUser Language Internal Notification type None M 1st languag
74. n 021 Twelve 022 Thirteen 023 Fourteen 10 2 NUMBERS 024 025 026 027 028 029 030 031 032 033 034 035 036 Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Thirty Forty Fifty Sixty Seventy Eighty Ninety BraVo Installation and Programming Manual NO 037 038 039 040 041 042 043 044 045 046 047 058 059 060 061 062 SYSTEM MESSAGE First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh January February March April May DATES MONTHS 048 049 050 051 052 053 054 055 056 057 064 065 066 067 068 BraVo Installation and Programming Manual Twelfth Thirteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twentieth Thirtieth July August September October November 10 3 063 NO 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 10 4 June 069 December SYSTEM MESSAGE Please leave your message after the tone You have new messages new message messages Press 1 to retrieve messages 2 to change your password 3 to record your greeting 4 to record your name 5 to change the transfer mode 6 to change external notification 7 to change pager notification 8 to send a message or 9 to return to the main menu You have no messages There are
75. nfirm that external notification has been enabled or disabled The following options are provided Press 1 to edit pager notification Press 3 to listen to the current pager number Press 2 to enter the pager number Press 9 to return to the main menu Sending a Message The mailbox owner can record and send a voicemail message to any mailbox or group of mailboxes by pressing 8 at the main user menu Returning to the Main Menu The mailbox owner can return to the opening menu prompt by pressing 9 at the main user menu BraVo Installation and Programming Manual 6 5 6 6 User Operating Instructions Saving Messages The mailbox owner can save messages by doing one of the following e Pressing 3 during playback of the user submenu to save an individual message e Pressing 9 after hearing all the messages to save all the messages Note BraVo automatically saves all unsaved messages after the user logs in and retrieves them Deleting Messages The mailbox owner can delete messages by doing one of following e Pressing 8 during playback of the user submenu to delete an individual message e Pressing 8 after hearing all the messages to delete all unsaved messages BraVo automatically deletes all messages that have exceeded the maximum number of storage days default is 30 days The system administrator can change the maximum number of storage days by pressing
76. ng Pager Notification 0 eee eseesseceseceseceeeceseeeseeesneeees 6 4 6 3 Sendinga Messagen ceed euciv ches iiss eked ily eae ace 6 4 6 4 Returning to the Main Menu eeseeesecssecsseceseceeeeseeeseeeeeeeeneeeaes 6 4 6 5 Savin Messagesw s ccescechtiiteweciee thie aiceecneh aeeewtseiiee Peasees neh tans 6 5 G6 Deleting Messages iiecdne din ead shine a E a ene 6 5 TROUBLESHOOTING rn sicsssssissciscvesssivocsentoceuesessvasisessouseessovecsisbecevesesionses 7 1 PROGRAMMING COMMAND c cscssssssssssssssssssssssssesssssesessesssssesees 8 1 PROGRAMMING FORMS 6s asisssnsssscsceustsssscyonstsccsusesbosnsiscessustasssensviseossen 9 1 10 SYSTEM MESSAGES pcsssccsestesissssvarssssvvesaoniveuvesesinuesssveneteassvbavesbiessiysesoes 10 1 BraVo Installation and Programming Manual v Introduction vi BraVo Installation and Programming Manual 1 INTRODUCTION BraVo is a unique multilingual voicemail system designed specifically for small businesses This compact solid state system incorporates leading edge technology including digital signal processing DSP and flash memory in an attractive case that can be mounted to your office wall quickly and effortlessly Figure 1 1 General View of BraVo System Available in two or four port versions BraVo is perfectly suited for small business applications It supports up to 128 mailboxes and can be configured with 2 hours and 40 minutes 5 hours and 20 minutes or 8 hours of recordin
77. no more messages Press 1 to skip this message 2 to replay 3 to save 4 to copy 8 to delete or 9 to return to the previous menu Message saved Message deleted Please enter your new password Press 8 to delete skipped messages Press 9 to save all messages yesterday today BraVo Installation and Programming Manual 085 NO 086 087 088 089 090 091 092 093 094 095 096 097 098 099 Please enter your Mailbox number SYSTEM MESSAGE Invalid Mailbox Please try again Incorrect password Please try again Please record your greeting after the tone Press the pound key when you have finished Please record your name after the tone Press the pound key when you have finished Calls will be transferred to your extension Calls will not be transferred to your extension Please enter the mailbox number You have reached the mailbox of You have reached mailbox number Please leave a message after the tone That extension is busy To try another extension Press 1 followed by the extension number Press 2 to hold 8 to leave a message 0 to transfer to the Operator or 9 to return to the main menu That extension does not answer To try another extension Press 1 followed by the extension number Press 2 to hold 8 to leave a message 0 to transfer to the Operator or 9 to return to the main menu This mailbox is unavailable The system is busy Please wait
78. o C OmWAAN DUN FPWN KF O C OmWAAN DN HPWN KF O EOM EOM 9 4 BraVo Installation and Programming Manual Programming Forms PROGRAMMING THE IN BAND DTMF PROTOCOL EVENT IN BAND DTMF CODE TASK ACTION MENU NO COMMAND CODES USED TO PROGRAM THE IN BAND DTMF PROTOCOL w 211 Define the DTMF code for the Answer condition 221 Define the DTMF code for the Busy condition 222 Define the DTMF code for the Do Not Disturb condition Define Transfer Supervision Type BraVo Installation and Programming Manual 9 5 Programming Forms 9 6 BraVo Installation and Programming Manual 10 APPENDIX C SYSTEM MESSAGES This section lists the BraVo system messages and their numbers You can hear each of these messages in the programming mode by dialing 690 language digit 0 1 or 2 system message number NO 000 001 002 003 004 005 006 007 008 009 SYSTEM MESSAGE This voice mail system has not been programmed Please refer to the installation manual for instructions Thank you Please hang up now Please enter your password Invalid entry Please try again Please hold Message was received on At Zero o clock No BraVo Installation and Programming Manual 10 1 NO SYSTEM MESSAGE 010 One 011 Two 012 Three 013 Four 014 Five O15 Six 016 Seven 017 Eight 018 Nine 019 Ten 020 Eleve
79. ode 9 3 Programming 3 8 Operator extension 3 18 Options for Upgrading Diagram 2 2 P Pager notification 6 4 Passwords 1 3 Changing 3 29 Mailbox 6 2 Operator 3 30 System administrator 3 29 PBX Commands for settings 3 3 Configure settings 4 5 Connecting 2 6 Defining settings 3 2 Digital Panasonic 5 7 In Band code Translated to BraVo code 5 6 Integration 1 3 Predefined configuration files 4 2 Settings 3 2 PBX Settings Dialog box 4 5 Personal greeting 1 6 6 2 Physical description 2 3 Ports adding 1 2 Programming 1 2 Automated Attendant 3 16 by computer 5 5 By computer to detect In Band 5 8 By telephone 3 1 5 1 By touchtone telephone 5 7 Commands 8 1 Detect In band codes 5 1 First time checklist 3 2 Forms 9 1 In Band DTMF Protocol 9 5 Menus 3 17 Operational mode 3 8 Sample 5 7 Transfer modes 3 27 Voice Mail 3 10 Programming mode Entering 3 1 Exiting 3 1 Prompts recording 3 17 R Real time clock 2 1 Record personal greeting 6 2 Reports Printing 4 21 Saving 4 21 Viewing 4 20 Resetting the System 3 32 Retrieve data 4 3 Retrieving messages 6 2 Retry on busy 3 24 Rings distinctive 3 13 BraVo Installation and Programming Manual Index 3 Index S Saving messages 6 5 Schedule Dialog box 4 18 Schedule setting 4 18 Scheduling operations 1 4 Security passwords 1 3 Settings Define BraVo 4 4 System 4 7 Side Panel Diagram 2 4
80. omatically enables the In Band Integration feature When you delete all the In Band DTMF Codes events BraVo automatically disables the In Band Integration feature You can manually enable or disable the In Band Integration feature by programming 203 X where X 0 Disables the In Band Integration feature X 1 Enables the In Band Integration feature Defining the Signaling Wait Period You can define the time period BraVo must wait between answering a call and receipt of the first character of an In Band DTMF code If BraVo does not detect a DTMF character within the defined period of time it automatically plays the Automated Attendant s Menu To define the timeout until the first DTMF character Enter 210 XXXX where XXXX 0000 9980 ms in increments of 20 ms The default is 1 second or 1000 milliseconds BraVo Installation and Programming Manual Programming In band Integration 5 1 6 Defining the Interdigit Wait Time You can define the amount of time BraVo must wait between receipt of each DTMF character comprising an In Band code If a DTMF character is not detected within the defined period of time and the In Band code has not been completed BraVo automatically plays the Automated Attendant s Menu To define the amount of time to wait between DTMF characters Enter 211 XXX where XXX 000 980 ms in increments of 20 ms The default is 500 ms 5 2 Programming BraVo by Computer You
81. one of the following options None The notification feature is disabled Set Msg Wait Lamp Code 1 BraVo signals the PBX that a mailbox has received the first message The PBX then activates the message light on the telephone If the Clear Message Waiting Lamp code is programmed BraVo signals the PBX to extinguish the message light on that specific telephone when the message has been retrieved Some PBXs do not support the Clear Message Waiting Lamp code Instead the message light turns off when the mailbox owner presses the message button on his her proprietary telephone set and BraVo starts playing the messages Set Msg Wait Lamp Code 2 Same as Set Msg Wait Lamp Code 1 but used for PBXs that have two different codes for different telephones or for special tone notification see Table 3 1 Note only 1 off code is available Distinctive Rings BraVo rings the telephone BraVo can also be programmed to ring the telephone at programmed intervals Code 720 BraVo stops ringing the telephone after the mailbox owner retrieves all new messages or the maximum number of retries has been exceeded Code 750 BraVo Installation and Programming Manual Programming BraVo by Telephone e Internal Notification BraVo rings the telephone for a programmed time period Code 730 When the mailbox owner answers BraVo prompts him her to enter a password After entering the password the mailbox owner may retrieve messages If the mailb
82. ox owner does not answer BraVo retries at programmed intervals Code 720 BraVo stops its notification attempts after the mailbox owner retrieves all new messages or the maximum number of retries has been exceeded code 750 External Notification BraVo also offers external message notification for remote locations i e cellular pager or home telephone number by entering a pre programmed number of up to 20 digits for telephone numbers and 40 digits for pager numbers Any combination of A D 0 9 and P for Pause can be used for programming notification numbers When permission has been granted for external notification the mailbox owner can program and enable telephone pager notification from his her own mailbox If external notification is programmed and enabled BraVo will call the remote telephone number and prompt the user to enter his her password After entering the password the mailbox owner can retrieve messages External Ring Duration i e the period of time that BraVo will continue ringing the external telephone number is programmed using Code 730 The Ring Notification Interval or the amount of time between notification attempts can be defined by Code 720 BraVo stops notification after the mailbox owner retrieves all new messages or the maximum number of retries has been exceeded Code 750 The system administrator must enable external notification Code 711 or 710 provided by the system a
83. port 4 3 7 3 Commands To detect conditions 3 26 To program transfer mode 3 27 Communication Port Dialog box 4 3 Computer Connecting with BraVo 4 2 System requirements 4 2 Configuration files 4 19 Copy message 1 6 CPU 2 1 D Data Load 4 4 Retrieve 4 3 Sending to BraVo 4 20 Day and time stamp 1 6 Day mode 1 3 3 16 Default settings 4 1 Deleting messages 1 6 6 5 Description 2 3 Diagram General 2 3 Upgrading 2 2 Dial command code 300 7 2 Digital Panasonic PBX 5 7 Digital Signal Processing DSP device 2 1 Disconnect 3 21 Distinctive rings 3 13 Distribution list 1 7 Commands 3 12 Creating 3 12 4 14 Troubleshooting 7 3 Distribution List Dialog Box 4 15 Do not disturb DND 1 7 3 29 DSP device 2 1 E Error message 7 2 7 4 Expanding system 2 8 External diagram 1 1 External notification 7 1 Changing 6 3 BraVo Installation and Programming Manual Index 1 Index F Fax detection 1 4 Features 1 2 Voice mail 1 6 2 1 First ring answering 1 5 Firstkey 3 23 Flash memory 2 1 2 9 Front panel diagram 2 4 Full supervision 1 5 3 26 G General View of BraVo after Removing the Cover 2 3 General View of BraVo System 1 1 H Help 4 22 Holiday mode 1 4 3 16 In Band Code Defining 5 2 Entering characters 5 2 In Band DTMF Protocol 9 5 In Band integration Changing status 5 4 Featire 5 1 Installation 2 5 Interdigit wait time 5 5 Internal notifica
84. puter You can print the report from DOS or by using any Windows print utility 4 15 Getting Help The VUP offers online assistance for topic and option queries in two ways e Click Index on the Help menu to open the comprehensive help topic index e Highlight a text field on any dialog box and press lt F1 gt to see a short explanation of the option 4 16 Closing the VUP To close the VUP e On the File menu click Exit 4 22 BraVo Installation and Programming Manual 5 PROGRAMMING IN BAND INTEGRATION 5 1 This chapter describes how to program BraVo to detect In Band codes sent by your PBX and to take appropriate action upon detection When the In Band Integration feature is enabled BraVo waits a defined period of time for an In Band code after answering a call from the PBX If BraVo detects an In Band DTMF code within the specified period of time it performs a predefined operation If BraVo does not detect an In Band DTMF code within the specified period of time it plays the Automated Attendant s Intro Menu After answering a call from your PBX BraVo plays the Intro Menu under the following conditions e The In Band Integration feature is disabled e The DTMF codes received from the PBX do not match the programmed In Band Codes e The specified extension number Target called does not have a valid mailbox e The first DTMF character of the In Band Code was received after the specified period of t
85. raVo will first announce the number of new messages and then play the main user menu The main user menu provides a simple guide to accessing voicemail features and options Main User Menu Press 1 to retrieve messages Press 5 to change transfer mode Press 2 to change password Press 6 to change notification Press 3 to record greeting Press 7 to change pager notification Press 4 to record name Press 8 to send a message Press 9 to return to the main menu BraVo Installation and Programming Manual 6 1 User Operating Instructions 6 2 1 Retrieving Messages If the mailbox owner presses 1 at the main user menu BraVo plays any new messages followed by previously saved messages At the beginning of each message BraVo will announce the time and date in which the message was sent and then offer the following options Press 1 to skip this message Press 4 to copy Press 2 to replay Press 8 to delete this message Press 3 to save Press 9 to return to the main menu 6 2 2 Changing the Mailbox Password A mailbox password consists of four digits 0 9 The default password is 1234 To disable the password function enter 0000 The mailbox owner can change the password by pressing 2 at the main user menu and then entering the new password The system administrator can reset the mailbox password to the default password by entering Code 570 or using the Voicemail Utility Program VUP
86. rforms an Abort a No Answer and by default plays System Prompt 97 if the extension has a mailbox or 104 if it does not have a mailbox Refer to Section 3 7 4 2 for information on changing the default system messages 3 7 4 2 Changing the Busy and No Answer Menus and DND and are not User Recordable System prompts 96 97 103 and 104 are default messages The system administrator can replace the system prompts with menu prompts as follows e System Prompt 96 Busy and the extension has a mailbox can be replaced by Menu Prompt 21 in the first language Menu Prompt 31 in the second language and 41 in the third language e System Prompt 103 Busy and the extension does not have a mailbox can be replaced by Menu Prompt 22 in the first language Menu Prompt 32 in the second language and 42 in the third language e System Prompt 97 No Answer and the extension has a mailbox can be replaced by Menu Prompt 23 in the first language Menu Prompt 33 in the second language and 43 in the third language e System Prompt 104 No Answer and the extension does not have a mailbox can be replaced by Menu Prompt 24 in the first language Menu Prompt 34 in the second language and 44 in the third language Note These Menu Prompts must first be recorded by the System Administrator For instructions on programming the above menu prompts see Section 3 7 2 For instructions on recording menu prompts see Section 3 7 1 BraVo Installation an
87. rsion Number Play a System Message 690 Z XXX Z 0 1 or 2 language number XXX system message number Setting Internal Notification 700 First mailbox Last for a Range of Mailboxes mailbox X X 0 Disabled 8 6 BraVo Installation and Programming Manual Programming Commands OPERATION COMMAND DTMF Setting Internal Notification 701 Mailbox X for one Mailbox X 0 Disabled X 1 LED 1 X 2 LED 2 X 3 Ring Signs X 4 Rings Permitting External 710 First mailbox Notification for a Range of Last mailbox Y Mailboxes Y 0 not permitted Y 1 permitted Permitting External 711 Mailbox Y Notification for one Mailbox 0 not permitted 1 permitted Wait Between Entries 720 XX 3 6 3 1 XX is in minutes Ring Notification Duration 730 X e 0 means short ring 10 seconds 3 6 3 1 1 means long ring 20 seconds Maximum no of days to store 740 XX a message in the system XX is number of days 00 99 Retries 750 XX 750 XX XX 3 6 3 2 io evs to PBX codes Each code contains digits 0 9 Flash 1 Flash 2 Pause and Extension Number When entering a code dial 0 for extension 5 for A for pause 6 for B 2 for Flash 1 7 for C 3 for Flash 2 8 for D 4 for for N A stands for Not Applicable BraVo Installation and Programming Manual 8 7 Programming Commands 8 8 BraVo Installation and Programming Manual 9 APPENDIX B PROGRAMMING F
88. s a caller to leave a message in a mailbox Mailbox owners can access their mailboxes from any touch tone telephone and retrieve their messages In addition users can also modify their own mailbox settings 1 6 Real Virtual Mailboxes BraVo supports up to 128 real or virtual mailboxes A real mailbox is associated with a physical telephone extension A virtual mailbox is not associated with a physical telephone extension Personalized Mailboxes Each mailbox owner can personalize his her mailbox by recording a name and personal greeting assigning a personal password to the mailbox and setting notification settings Personal Greeting Each mailbox owner can record or change his her personal greeting at any time from any touch tone telephone Callers will first hear the personal greeting of the called extension and can then leave a message Day and Time Stamp The system administrator can program BraVo to automatically indicate at the start of each message the specific day and time at which the message was recorded Message Deletion A mailbox owner can manually delete messages or the system administrator can program BraVo to automatically delete all messages after a specific number of days Copy Message A mailbox owner can copy a message to another mailbox or distribution list The mailbox owner can also record a comment which BraVo Installation and Programming Manual Introduction will precede the message e
89. set Menu Programming to Default eee eeeereeeneeeeees 3 23 3 7 4 Full Supervision Busy Supervision and Blind Transfers 3 24 358 Additonal Features irie ieis anenee ee ee aia NE A 3 28 3 8 1 Changing PasswordSs eeeeeeeeseereeseseessesressesrieseeresresresressesresss 3 28 3 8 2 Changing the Operational Mode eeeeeeseeseeseeeeseeeresreeresreerees 3 29 3 8 3 Select the Default Language eeeeseeeeseereeseseresrrsresreeresresserrress 3 30 3 8 4 Playing a System Message eeneeeeeeeeseereesesresersresreeresresserress 3 30 3 8 5 Listening to the Software Version Number eeeeececeererer 3 30 BraVo Installation and Programming Manual gt ii Introduction 4 6 3 8 6 Listening to the System Time and Date 00 eee eee cee creeereeee eee 3 31 3 8 7 Resetting the S yStein sss ianen e a a o a a 3 31 3 8 8 Volume Controlan neen Stes onthe cane R 3 31 PROGRAMMING BRAVO BY COMPUTER eeceseeees 4 1 Connecting the Computer to BraVol uo ee eeeeeseeseeeseeeneecnsecnaecnaeenseens 4 2 4 2 System Requirements ieia a a 4 2 4 3 Installing tbe VUPoo meni a epa ie E E ete 4 2 44 Starina the VUP ereere ean o ena eset R e a rarae 4 3 4 5 Defining BraVo Settings cee ceeceeeceseeeeeeeeneeeseeeseecaesaeceaeenaeee 4 5 4 5 1 Defining System Settings eseeseesseeseeseseeereseeerrsrrrreserresrrrenrrsreersseeresee 4 8 4 6 Programming the Voice Mail eee eeeceseceseceecesecetecseeeeseee
90. stallation and Programming Manual 1 7 Introduction PROGRAMMING BY TELEPHONE Describes how to program BraVo from any DTMF telephone PROGRAMMING BY COMPUTER Describes how to program BraVo using the VUP software PROGRAMMING IN BAND INTEGRATION Describes how to program BraVo to detect the in band DTMF protocol sent by the PBX using DTMF and the VUP USER OPERATING INSTRUCTIONS Explains how to program and use a mailbox TROUBLESHOOTING Presents answers to commonly asked questions about operating BraVo APPENDIX A Summarizes the programming commands APPENDIX B Contains the DTMF programming forms APPENDIX C Lists the system messages 1 8 BraVo Installation and Programming Manual 2 DESCRIPTION AND INSTALLATION BraVo is a state of the art digital system consisting of several components e A sophisticated Digital Signal Processing DSP device e Flash memory for voice recording and for storing PBX integration settings e A Central Processing Unit e Two or four audio channels e A real time clock BraVo provides two primary applications which integrate together with your telephone system to provide a complete voice processing solution for your business e Automated Attendant Provides unattended call answering and routing by using predefined menus to direct calls to specific departments extensions mailboxes or menus e Voice Mail Provides a secure messaging system for internal and
91. sy Supervision In this mode BraVo only monitors for a busy condition before transferring the call to a ringing extension e Multilingual Option BraVo can operate in up to three languages simultaneously English Spanish and French Callers can be provided with options to select the particular language in which the system messages prompts are played Additionally the system administrator can configure individual mailboxes to operate in one of the three languages e Answering on the First Ring To avoid delays the system administrator can set up BraVo on each individual port to answer incoming calls on the first ring Note This is a default option but for applications that don t provide access to hunt groups BraVo can be configured to delay the ring on a per port basis e Menus BraVo supports up to 36 menus A menu is a recorded announcement that provides callers with a list of options Menus are activated by key press 0 9 Based on the key pressed BraVo can take one of the following actions Transfer the caller to another menu Transfer the caller to another menu and change the language Transfer the caller to an extension or hunt group Transfer the caller to a mailbox or a distribution list BraVo Installation and Programming Manual 1 5 Introduction 1 1 3 Retrieve messages from a mailbox Disconnect the line Voice Mail Features The BraVo Voice Mail system enable
92. te You can only add an existing mailbox whether real or virtual to a distribution list Each distribution list is assigned a designating list number up to three digits in length You can select a different number for the first digit of the distribution list Make sure that you select a number that does not interfere with your PBX s numbering plan The default number is 0 To create a distribution list 1 On the Voice Mail menu click Distribution List The Distribution List dialog box appears E Distribution Lists ioj x 000 001 002 1 003 099 H i j Add Add Add Remove Remove Remove Remove Distribution Lists First Digit o OK Cancel Figure 4 12 Distribution List Dialog box BraVo Installation and Programming Manual Programming BraVo By Computer 2 If you want to add a mailbox to a distribution list do the following a Click Add at the bottom of the specific distribution list b In the Enter a Mailbox dialog field type the appropriate mailbox number and click OK 3 If you want to remove a mailbox from a distribution list select the mailbox and then click Remove at the bottom of the specific distribution list 4 To change the first digit of the distribution list number type the new number in the Distribution Lists First Digit field 5 Click OK to save settings or click to cancel 4 6 6 Setting Notification
93. tion 3 13 Intro greeting 3 19 K Key assignment menu 3 17 L Lamp notification 7 1 Language 2 1 3 20 3 31 LEDs on the Front Panel diagram 2 5 Load data 4 4 Mailboxes 1 6 Adding 4 10 Commands 3 11 Copying 4 13 Creating 3 10 3 11 Deleting 4 14 Editing settings 4 13 General information 3 10 Notification parameters 9 3 Personalized 1 6 Real 1 6 Setting notification 9 2 User setup 6 1 Viewing 4 10 Virtual 1 6 Mailboxes Dialog box 4 10 Memory expanding 2 9 flash 2 9 Menu Busy 3 28 Change to another 3 20 DND 3 28 Key assignment 3 17 Main 6 1 6 4 Messages 9 4 No Answer 3 28 Programming 3 17 Reset to default 3 25 Selecting 5 3 Transfer to another 3 19 Menus 1 5 Message notification 1 3 Messages Deleting 1 6 6 5 Retrieving 6 2 Saving 6 5 Sending 6 4 System 3 31 Wrong played 7 3 Mode Changing operational 3 30 Index2 BraVo Installation and Programming Manual Index Full supervision 7 2 Operational 9 3 Programming 4 19 Setting transfer 6 3 Mounting 1 1 2 3 Multilingual option 1 5 N Name recording 6 3 New Mailbox Dialog box 4 11 Night mode 1 4 3 16 Troubleshooting 7 3 No answer detecting 3 28 Notification External 3 14 6 3 7 1 Internal 3 14 Message 3 13 Pager 6 4 Parameters 9 3 Setting 3 15 4 15 Notification Dialog box 4 16 O Online Help 4 22 Operating modes 1 3 Operation type selecting 5 3 Operational m
94. uedecbslivecsqeuetesGercvcethasecaeecs 2 3 22 1 Side Panel ie ctceeni Dawn dita E A niente 2 4 222 Front Panel iasaeun andes Maton a eles a 2 4 2 3 Installation scecs s cicct sca e beet eee faethe el ecees ie spies wise 2 5 2 3 1 Wripackin g iesse dee haa tereszenacty eaa stacks i eiia 2 5 23 2 Amstalling BraV Olne seteia erie ii E A EE REEE 2 6 2 3 3 Expanding the System siiieer oeei eneen enisinia eoa EERE EE 2 7 2A Sp iIfiCatiOns iia i ee a esta tae eels 2 9 3 PROGRAMMING BRAVO BY TELEPHONE csccssssssssseseeseeees 3 1 3 1 Entering and Exiting the Programming Mode ce ceseeeseesseeeseeeneee 3 1 3 2 First Time Programming Checklist ee eeseesceeeseeeseeeeeeeeneeeeeeeeeeenes 3 2 3 3 Defining PBX Settings sc 5c0is sseseas eh naii a Ulett pases 3 2 3 4 Setting the Time and Date ee eeeeseeseecnseceseceseceseceseeeseeeseeesneeees 3 7 3 5 Programming the Operational Mode eee esesseeeeseeeneeeeeeeeeeeeeeenes 3 7 3 6 Programming the Voice Mail eeeessecsseceseceseceseceseeeseeesneeseeeeaes 3 9 36 1 Cr ating Mailboxes sccc csscze sess eeest cassie ted gech ott cdeds aeh iins 3 9 SiO 2 SINOULCA OM 2 5 cveescey es e E EA tung ste OAE EEEE 3 12 3 7 Programming the Automated Attendant Menu ee eeeeeeeereeeees 3 15 3 7 1 Recording Menu Prompts ee eeeeeseeeseeeneeeneeceecnaecnseenseeeaeees 3 16 3 7 2 Programming Menus ec eeceeeeeeeeeeeeeeseeeseecaeecsaecnaeceaecnaeenaeen 3 16 3 7 3 Re
95. utes of storage space to increase the total storage capacity to five hours and twenty minutes Inserting a memory card with five hours and twenty minutes of storage space to increase the total storage capacity to eight hours e Programming The system administrator can program BraVo by two methods Touch tone telephone using DTMF tones Computer using the VUP a Windows based maintenance program 1 2 BraVo Installation and Programming Manual Introduction e PBX Integration BraVo integrates with the PBX through the analog ports In band DTMF integration is achieved by determining the communication settings on the PBX such as how the system should answer a call transfer calls respond to a busy respond to a no answer and other call processing issues e Message Notification BraVo can automatically notify the mailbox owner of new messages in the following ways according to system configuration notification may be internal to a PBX extension and message waiting lights or external to a telephone at a remote location a cellular telephone or a pager e Security Passwords BraVo supports three types of passwords each with four digits System Administrator Gives access to all data stored in the BraVo system Operator Gives access to the operating modes Day Night Break Holiday and Auto Mailbox Gives access to individual mailboxes The mailbox owner can change the password any ti
96. wever the first digit of the distribution lists can be programmed for any digit 0 9 using Code 545 Make sure that you select a number that does not conflict with your PBX s numbering plan i e if your extensions start with 3 make the distribution lists start with 7 Table 3 5 Commands to Create Distribution Lists OPERATION COMMAND Adding a mailbox to a distribution list 540 List Number Mailbox Number Note You must create the mailbox before adding it to a distribution list Changing the first digit of the 545 X distribution lists where X is the first digit of the distribution lists Default is 0 Deleting a mailbox from a distribution 550 List Number Mailbox Number list Resetting a distribution list 560 List Number Note Resetting a distribution list deletes all the mailboxes within that list Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number BraVo Installation and Programming Manual 3 11 Programming BraVo by Telephone 3 6 4 Notification BraVo can notify users when they have new messages in their mailbox by lighting the message waiting lamp ringing the extension or calling paging them at a remote location Notification is always done on the second line Internal Notification Note Virtual mailboxes do not have extensions and may not be configured for internal notification 3 12 You can select
97. ws callers to enter an extension directly from the Menu The first key that the caller presses is recognized by BraVo as the first digit of an extension number In response BraVo automatically stops menu playback and waits for the remaining digits to be entered before transferring the call Firstkey transfers are programmed according to the first digit in a range of extension numbers The number of digits in an extension is defined by code 300 in Table 3 1 Up to four different call transfer Firstkey digits can be programmed Command 170 XX first digit s Example 1 170 00 2 BraVo waits for the rest of the extension number when 2 is pressed during playback of Menu 00 After the caller enters the rest of the extension number BraVo transfers the call to the extension BraVo Installation and Programming Manual 3 21 Programming BraVo by Telephone Example 2 170 00 2 4 Same as Example 1 except the extension number starts with 2 or 4 for extension numbers 2xx and 4xx 3 7 2 11 Voice Mail Firstkey This menu key assignment transfers the call directly to a mailbox from the Menu This feature is similar to Call Transfer Firstkey except the call is transferred directly to a mailbox rather than an extension Up to four different voice mail Firstkey digits can be programmed Command 175 XX first digit s Example 1 175 00 2 BraVo waits for the rest of the mailbox number when 2 is pressed
98. y valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number 3 14 BraVo Installation and Programming Manual Programming BraVo by Telephone OPERATION COMMAND Wait Between Retries 720 XX where XX is a 2 digit number in minutes Default is 30 minutes Ring Notification Duration 730 X where X 0 stands for 10 second ring period short ring X 1 stands for 20 seconds ring period long ring Retries 750 XX where XX refers to the number of ring notification attempts Default is 05 valid range 0 99 Refers to PBX manually valid codes Each code can contain digits 0 9 Flash 1 Pause and Extension Number 3 7 Programming the Automated Attendant Menu BraVo supports up to 36 menus 00 20 It also supports in three simultaneous languages another five menu prompts 21 25 for the first language 31 35 for the second and 41 45 for the third for Busy No Answer and Do Not Disturb menus see Section 3 7 4 The following numbers are dedicated to specific system menus Menu Number 00 is assigned to the Day Mode Menu Number 10 is assigned to the Night Mode Menu Number 15 is assigned to the Break Mode Menu Number 20 is assigned to the Holiday Mode The remaining menus 01 09 11 14 and 16 19 may be used in all modes without limitations BraVo Installation and Programming Manual 3 15 Programming BraVo by Telephone 3 7 1 3 7 2

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