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User Manual OpenScape Desk Phone IP 35G and IP 35G Eco

1. ssssseee 181 Bar LEN 111 E LED display Emergency Call zuduetaiciiagditiaiditiasi Mida das ciii 138 direct station selection keys 0 0 16 Emergency number eee 138 139 function keys aec dee t deis 16 Line preview sssssssssseseemeereennn 130 Linie utilization iecore Lesen hier is 17 F Lines hot warm life csi iicet e tace 123 Favourites for call forwarding 65 Locality P T 175 176 183 Forced logoff eet 144 Location of the telephone n se 4 Forwarding esses enne 56 Logging on and off Forwarding primary line s 120 as a mobility user esec 141 143 Function key programmable oes eene ees 15 M G Mailbox key eee 16 Making calls General information sese 11 multi line sem 119 Graphic display Menu Key M 16 icons indicating call status sssssss 23 Microphone sseeeee emen 38 Group call iieri Hien eti eade o esse 39 Missed calls rater ani es 55 Mobility sse 140 forced logoff reden 144 H logon logoff 5e ae cernit ta oraret 141 143 User defined settings ssssssesss 140 Headset MultiLine Answering call automatically 33 49 OVE ine euet tree ut Riad 124 Hold reminder tone sse 83 Multi line Folding EE
2. 00 0 75 Example 2 Call Waiting toggle Activating deactivating iliis 75 Example 3 Immediate ring 0 ec eh 75 Resetting programmable keys sili 76 Enhanced phone functions 000 cece ee eeee TT Incoming calS moss pvivatheeutd nran EEEE ERNER Reeds RU RG ewe RRE ES 77 Deflecting a Call ni u0citordiavtedsradedgeebetbbdiaedeatdbetacgeaad e deed 77 Rejecting 4 call dila nb ESRREER RURRERG4A ERE E DERER AW EIQUE ERRAIFRISG 78 Configuring call forwarding sisse eh 79 Placing a call on hold esiosan dpud Ren RE E edd ee REG eR KU ERR KR 81 Activating deactivating the hold reminder tone 0 000 e eee eae 83 Call waiting second call 0 0 eee 87 Transterring a Call 23 2525 eee ee ei Y ERG ea Seek eee ee 92 C licalls 2c nce eh ghana a eR edd LE IUE LI 96 Making calls 422222 n e PR Rhe REUS atid Ree ede edes 98 Dialling with the DDS Key 0 0 2 0 cee RR IR He 98 Calling a subscriber from the local phonebook 20020 cece eee eeee 98 Calling a subscriber from the corporate directory 0200 cece eee eee eee 98 Dialling a phone number from alist 0 0 eee 98 Using autodial delay 2 5 0250 bee eee yh eens 100 Confererice lerer na Va A wu Sk Ree Ea Ee ae eae 103 Local conference zu See che ee El eee ee Pawar edad ea bee el dane edo 103 System based conference 1 0 0 eee ae 106 Phonebooks and call lists 1 sie mr rmm ae 1
3. 0 020 eee 4 General information a a neo ccc sed dee de Roh eee ccd pare 11 About this manual 0 00 eee ee 11 Symbols used in the manual 00 00 eee ee 11 RIP PT 12 Intended use ioc Rr ERE ERI eee UR E REA ARE NE ES REP A E V tia 12 Telephone type 2 2 0 0 leer n 12 Speakerphone quality and display legibility llle 12 Single line telephone multi line telephone 20 000 cee eee 12 Getting to know your OpenScape Desk Phone IP 35G 35G Eco 13 The user interface of your OpenScape Desk Phone IP 35G 35G Eco 13 Navigation KOys ies oak aah Roe ad de Sac a eee RO E Ae eg CR 15 Programmable function keys 0 0 0 0 cette nn 15 Trunk keys on multi line phones only 00 0 ee 16 MODI C 18 BI a EET 20 ldledode n ieu ERROR E M Le FAEERE ERA E e 20 Context dependent displays liliis 22 Messages pep ee bas pu Ea e Y pre ed ape e rm ER at dup Ds 24 IMesSSagesSceus aah a Seanad tn tee esa MR Eee MEE EA LENS EE m gs eager 24 oc cce rpa ae Hien a Pee a ae via das el heen bee es 24 Additional notes on call lists 0 0 0000 cee es 25 Program Service MENU 2 hne 26 User SEUNS use Rari ies ahaa te aue GT BS ANE ote etl hs aute atten Bae x aue aie agate 27 Control and monitoring function 0 2 0 ett eee 29 Ports on the underside of the phone 0 000 cece eee eee eee
4. Redial 1 1234 First entry selected when you call up the menu if you have already dialled Ringer off a phone number Do not disturb off Mobile logon Other menu options hidden Cancel call backs Directed pickup Functions during a call In many operating situations you are offered appropriate functions or notes in the second line of the display Other available functions remain hidden and can be selected using the navigation keys or L T Example You set up a consultation call The second line displays the first of three dependant func tions Select the appropriate function and confirm this with Lok 012345 First display line Dial a Second display line current option Redial 1 Other possible menu options Retrieve held call hidden The menu with the functions closes automatically after you have executed an action To delete info only messages press the Navigation key Back Icons during a call Icon Meaning The call is active High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold The voice connection is secure The voice connection is not secure 24 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Messages Entries in the call lists and messages in your mailbox system if configured are known as records The LED on the key f
5. No Return Allow conferences Yes No Return Secure call alert Yes No Return Toggle associate Yes No Return Lower IL alert Yes No Save amp Exit Exit Discard Changes Keyset Lines Line one of three possible Ring delay 0 Allow in overview Yes No Return Hot warm action No action Hot warm dest nnnn Address nnnn Ring on off On Selection order 1 7 1 Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit Discard Changes Return Return BLF Busy Lamp Field not for OpenScape Voice Return Call logging General Enable call log Yes No Return Save amp Exit Exit Discard Changes Missed calls Answered elsewhere Exclude Information read only gt Page 85 gt Page 86 gt Page 104 gt Page 179 gt Page 91 gt Page 184 gt Page 128 gt Page 123 gt Page 129 gt Page 129 gt Page 129 gt Page 116 gt Page 117 Local user menu 211 Include Return Delete entry When called Manually Return Save amp Exit Exit Discard Changes Return Phone Display Contrast a Save amp Exit Exit Discard Changes Program keys Press the key to be programmed Normal Unallocated Unallocated Further function
6. Select and confirm the option shown 74 Programmable keys orwar K Oo Ha Normal 4 Built in fwd Save amp Exit Configuring a variable call forwarding key With the Variable call forwarding key you can Immediately activate or deactivate the call forwarding for All calls 2 Page 57 Edit the call forwarding gt Page 58 The Forward key should be used ideally You can also program keys via the WBM interface gt Page 198 Press and hold the key shown until the programming prompt is displayed Confirm to begin programming The key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the option shown Select and confirm the option shown Programmable keys 75 Using programmed keys The use of programmed functions depends on the phone s status The relevant display appears once you have pressed a key Example 1 Calling saved number Prerequisite The idle menu is displayed on the graphic display Press one of the three keys RAW JAAT or MN with the saved contact Press key for stored contact Connection setup is shown in the display Example 2 Call Waiting toggle Activating deactivating You can press a key to activate or deactivate call waiting functionality even dur ing a call The prerequisite for this is that a second call is permitted gt Page 90 By default a second call is permitted Pres
7. You must seize a line before you can make calls on a multi line telephone Trunk seizure can be configured on an individual basis Your administrator can determine if the lines on your telephone can be automatically seized and with which priority D If you have seized a secondary line this line is reserved for you for making calls for a specific period as defined by the administrator No other user can seize this line during this period even ifthe line is also assigned to this user s telephone Manual trunk seizure Lift the handset or press speakerphone key Press the required line key Enter the phone number or use redial for example The connection is set up Automatic trunk seizure Prerequisite Your administrator has configured automatic trunk seizure Lift the handset or press speakerphone key The line defined during configuration is seized Enter the station number The connection is set up 120 Making calls with multiple lines 47 o EET Redial 1 12345 Y Dialling the last dialled number Regardless of the line used the last number dialled on your telephone is dis played for redialling in the selected number s context menu Lift the handset or press speakerphone key Press the required line key gt Page 119 Redal is offered on the display as long as a number has been dialled previously Confirm The connection is set up Forwarding calls for primary line The call forwarding can
8. 115 Messages Calls Niels Bohr 13 22 Messages Calls Dialled Delete All Call lists For a detailed description of the different call lists refer to gt Page 24 The func tion must be activated in order to view and manage call lists gt Page 116 other wise the menu option Calls is not offered Dialling an entry Press the key shown If the Voice mail menu is displayed immediately press the Back key to return to the next higher menu Select and confirm the option shown For instance select and confirm the list of missed calls The list is sorted chronologically with the most recent caller first You can use the Navigator keys to browse through the list Select and confirm the appropriate list entry The phone number is dialled Delete all entries Press the key shown If the Voice mail menu is displayed immediately press the key to return to the next higher menu Select and confirm the option shown For instance select and confirm the list of dialled numbers Select and confirm the option shown All entries in the list displayed are deleted 11 O Phonebooks and call lists Settings User inn if nec Configuration Call logging General Enable call log Yes m o o e Save amp exit lt n Call journal Activating deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gain
9. 81 accepting calls e 118 FOUN e ERE RH 47 LED display ee 17 127 ueullg p EE 123 Multi line telephone s 12 Music on hold Enno 86 Index 217 N Q Normal dialinig i ttt ted eaeeeauneae 47 Quick Search iet di avin eaten 113 O R One way Intercom eeeeseeeseeneeenee enne 159 Reachability ra b tace tcr db t 154 Open listening irent inns 37 BO oreren a 48 OpenScape Voice sss 145 Redialing last caller redial function ssssessss 48 MUINE 2 o aic ri pero etr dete 120 accepting anonymous calls 150 Repdial Keys terc baci d pnt 98 call tracing d crc e eorr ns 151 Ringer melody c e ro teo ost 130 174 creating a list for selective calls 148 IIliger Off diei reddendi etel dione 132 Feature toggle key eeeeeee 145 Ringtone for lines eeeeeeneen 129 TUNICUONS ER 145 Ringtone sequence sse 130 175 hunt group etr tero eder 152 making ANONYMOUS calls sssssss 146 parallel call 1 11 cithara hn tenni kida 155 S DaEKIDg 2 icde sceglie dettes oben etus 156 reachability o ascia tii aav ele 154 Safety precautions 1 0 essence 3 rejecting anonymous calls sssss 150 Save destination phone number 98 Serial Call 2 re tbe te Perte o
10. JB EN Call control 2nd alert To ensure that you do not miss any important calls administrator can configure a key 2nd alert that blinks when a call is waiting for instance when you are dialling a number or when two calls come in simultaneously IIE Call control does not work on multi line phones Two calls simultaneously Prerequisite The 2nd alert key is set up and call waiting is permitted gt Page 90 two calls ring at the same time Caller information from the first caller is displayed and you have the following op tions Accept Reject Deflect The 2nd alert key flashes and you hear an alerting tone Display second caller If you press the flashing 2nd alert key you will be shown information on the second caller and you will likewise be given the three options to choose from Return to first caller By pressing the flashing 2nd alert key again you will be shown the information on the first caller again Accept a call If you accept one of the calls the other call is treated as a second call see 2 Page 87 44 Basic functions During dialling I gt Note that when you set up call control the Busy when dialling gt Page 102 function will be disabled The exception is if you dial anumber during a Consult gt Page 48 Prerequisite The 2nd alert key is set up and call waiting is permitted gt Page 90 You receive a call while you are dialling You hear a
11. Standard call forwarding gt Page 56 For a description of the settings refer to section Standard call forwarding gt Page 56 or Call forwarding by call type gt Page 62 80 Enhanced phone functions Settings User if nec P Configuration Incoming calls Forwarding D n Visual alerts No 4 lt es lt o ou Audible alerts No lt es v o m Forwarding station Display last Save amp Exit Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the Yes No context menu Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm Display last Display first Select and confirm the option shown Enhanced phone functions 81 Hold 6 or Reconnect Y Or Placing a call on hold You can use this function to place an ongoing call on hold for instance
12. The phone is ringing The caller is displayed The Speaker key flashes Confirm the option shown The Speaker key lights up Press the key shown The key lights up The speakerphone function is activated Set the call volume Basic functions 33 or if nec or Suggestions for using speakerphone mode Tell the other party that speakerphone mode is active Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is about 50 cm Answering a call via the headset The phone is ringing The caller is displayed The Speaker and the Headset keys flashes Confirm by pressing Lok Press the key shown The key lights up The headset function is activated Set the call volume Answering calls automatically via the headset Prerequisite A key has been configured additionally by administrator with the Auto Headset function AICS Zip tone gt Page 69 Press the Auto Headset function key to activate automatic call answering This key and the headset key illuminate A short acoustic signal is heard on the headset to announce a call and the con nection is established If you want to manually answer calls again deactivate the automatic answering function using the Auto Headset key Both keys are dark not lighting 34 Basic functions Directed pickup c or 7 or or Directed pickup S Directed pickup You ca
13. sssssee 159 PriVACY ciis indie ted certe intense edad nda 132 Private line esssssee enne 17 Program Service menu sse 26 Programmable function key sssesssss 15 Programmable keys sss 69 218 Index U Unlocking the phone see 139 User interface OpenScape Desk Phone IP 35G 13 Uset password iei 135 Using Ethernet switches eeeeessesss 30 Using network ports more efficiently 30 V Variable call forwarding sssssss 57 63 W VA EET 47 TOF MOS 2 erotico eee ocean Soe tend docendo ke ee uda 123 Web interface iei rede cda 198 205
14. Accept Set a forwarding destination Edit call forwarding Cancel Edit call forwarding S Select and confirm within three seconds You are then offered three forwarding types in the Settings menu with three call types each and with frequently used destination numbers preassigned by de fault Unconditional Any Call External Internal Busy Any Call External nternal No reply Any Call External Internal Edit favourites Saving a destination phone number Select and confirm the forwarding type here for instance Unconditional Select and confirm the call type shown or L1 External c Select and confirm the call type shown or L1 Internal S Select and confirm the call type shown Enter destination S Select and confirm the option shown Enter edit and confirm the destination phone number You can now select another call type additionally and enter a destination phone number If you assign destination phone numbers for External and Internal for example both external and internal calls will be forwarded to the respective des tinations Call forwarding 65 Edit call forwarding Edit favourites A Destination 1 v E Save amp Exit If the destination phone numbers for Any Call are assigned or changed this call forwarding has priority and both external and internal calls are forwarded to this destination phone number Press the illuminated key to
15. You are conducting a consultation call and the second party hangs up You are automatically reconnected with the waiting first party The prompt Retrieve held call does not appear 50 Basic functions Alternate v Disconnect amp return 4 H bl H k Switching to the held party alternating Prerequisite You are conducting a consultation call gt Page 48 or have accept ed a second call gt Page 87 Select and confirm the option shown In the first display line the phone number or name and the duration of the active connection are displayed You can switch back and forth between two subscribers by repeatedly se gt a AAN lecting and confirming Alternate Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is restored Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite You have a single line phone and are conducting a consultation call gt Page 48 or have accepted a second call gt Page 87 Press the Hold key The key flashes The consultation or second call and the first call are put on hold Retrieving the first call Switch to the first call Press the flashing Hold key You are connected with the other party The con sultation or second call continues on hold Retrieving the second call Switch to the held consultation or second call Press the flashing Hol
16. gt Page 59 Set delay 16 21 gt Page 61 Alerts Visual alerts No gt Page 80 On Return 1 Information read only 2 Only if Server features was deactivated by your administrator Local user menu 209 Audible alerts No On Return Forwarding party Display last Display first Display last Return Save amp Exit Exit Discard Changes Handling Allow call waiting Yes No Return Allow DND Yes No Return Busy when dialling Yes No Return Save amp Exit Exit Discard Changes CTI calls Auto answer Yes No Return Beep on auto answer Yes No Return Beep on auto unhold Yes No Return Save amp Exit Exit Discard Changes Return Connected calls Allow call transfer Yes No Return Allow call joining Yes No Return Join in conferences Yes No Return Allow hold rem Yes No Return Hold rem delay 8 3 4 5 6 7 8 9 10 11 gt Page 80 gt Page 68 gt Page 90 gt Page 133 gt Page 102 gt Page 96 gt Page 96 gt Page 97 gt Page 94 gt Page 51 gt Page 105 gt Page 83 gt Page 84 210 Local user menu 12 13 14 15 Return Hold and hang up Yes Yes No Music on hold Yes
17. see gt Page 24 The three forwarding types are each assigned three call types in the Forward ing menu Unconditional Any Call External Internal Busy Any Call External Internal No reply Any Call External Internal Call forwarding 63 Forward e 9 Set a forwarding destination Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in accordance with your requirements Activating or deactivating immediate call forwarding Page 63 Saving destination phone numbers for call forwarding gt Page 64 Preconfiguring or changing destination phone numbers gt Page 65 Copying and pasting destination phone numbers gt Page 66 Assigning a destination phone number to a call type gt Page 67 Activating deactivating call forwarding Page 67 Activating or deactivating immediate call forwarding Prerequisite Ideally you have configured the Forward key for Variable call for warding see gt Page 74 Otherwise you have to configure the settings for call forwarding via the user menu gt Page 79 It is recommended to configure the key so that you can use the following enhanced functions Press the key shown Deactivating call forwarding If call forwarding was activated for Unconditional it is now automatically deac tivated Activating forwarding to last destinatio
18. to pre vent the other party overhearing a conversation with a colleague in the same room Prerequisite You are conducting a call Select and confirm the option shown in the connections s context menu Press the Hold key The key flashes Ip If you do not retrieve the held call after a defined time interval a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display The settings for this can be found on gt Page 83 and gt Page 84 Retrieving a held call Select and confirm the option shown in the connections s context menu Press the flashing Hold key Using line keys On multi line telephones you can use the line keys to place ongoing calls on hold Press the corresponding line key The line key LED starts flickering The call is now on hold Retrieving a held call Press the corresponding line key The line key LED lights up The call is re trieved D The LED display gt Page 17 indicates that the call is on hold to other multi line telephones where this line is also configured These phones can then pick up the call 82 Enhanced phone functions Retrieve held call Y Disconnect Or A v Held call wait status After placing a call on hold you can replace the handset and then decide whe ther to retrieve the call or disconnect Prerequisite You placed a call on hold and replaced the handset or pressed the loudspeaker key in sp
19. 35G 35G Eco as a multi line phone If you have any questions regarding how to configure your OpenScape DeskPhone IP 35G phone as a multi line phone please contact your adminis trator The following is a description of the telephony scenarios for multi line phones To facilitate comprehension you should familiarise yourself with the enhanced telephony application and how to use the line keys beforehand You can make further individual settings for your multi line phone Refer to the following sec tions for a detailed description of the individual components Introduction to multi line phones gt Page 12 Lines and line keys gt Page 16 Incoming calls Depending on your individual settings you will be notified of incoming calls gt Page 173 Accepting calls for the primary line In this case the telephone behaves in the same way as a single line telephone See gt Page 31 and gt Page 77 Accepting calls for secondary lines Prerequisite The secondary line is configured on your multi line telephone Using the handset Lift the handset Conduct call D The line used for the ringtone is selected automatically If there are calls on several lines you are connected with the line that has been ringing the longest Making calls with multiple lines 119 or 47 o BEET i 47 or EET E Using the line keys Press the flashing line key Speakerphone mode Confirm Speakerphone mode Making calls
20. IT and DP All of which can be programmed on two separate levels To one of the keys you should assign the Shift function to be able to switch be tween the two key levels The keys can also be programmed via the WBM interface gt Page 198 List of available functions Unallocated Selected dialling Repeat dialling CF unconditional CF no reply CF busy CF unconditional any CF unconditional int ONDAN 9 CF unconditional ext 10 CF busy any 11 CF busy int 12 CF busy ext 13 CF no reply any 14 CF no reply int 15 CF no reply ext 16 Mute 17 Ringer off 18 Hold 19 Alternate 20 Blind transfer call 21 Transfer call 22 Deflecting 23 Shift 24 Conference 25 Headset 26 Do not disturb 27 Group pickup 28 Repertory dial 29 Feature toggle 30 Show phone screen 31 Mobility 32 Directed pickup 33 Release 34 Callback 35 Cancel callbacks 36 Consultation 37 Call Waiting toggle 38 Immediate ring 39 PreView 40 Call recording 41 Built in fwd 42 Personal directory 43 Pause callbacks 44 Resume callbacks 45 Corporate directory 46 70 Programmable keys K Settings User H i H if nec m Phone Program keys Programming a key You can also configure this setting via the WBM interface gt Page 198 Access the programming mode Directly via the function key Prerequisite Must be activated by administrator Press and hold one of the three keys REWER HAAT
21. LED Calling from the idle menu Press the relevant DSS key The key lights up and a connection is established D administrator can configure the DSS key so that the connection is also es tablished when the DSS station has activated do not disturb or call for warding Consultation with the DSS station Prerequisite You are conducting a call and administrator has configured the DSS key for consultation Hm Press the relevant DSS key for the consultation The key lights up and a connec tion is established If the station answers you can toggle transfer the first call or initiate a conference D If administrator has configured transfer instead of consultation you can only transfer the current call to the DSS station 126 Making calls with multiple lines 47 o BREET Reject Call pickup You can pick up calls for another DSS station If a call is waiting on their line the LED flashes Indirect pickup Prerequisite The auto answer function must be deactivated gt Page 96 Press the DSS key The call is routed to your primary line and rings Lift the handset or press speakerphone key You are connected with the other party Rejecting a call Prerequisite administrator must activate the reject option for DSS keys and auto answer must be deactivated gt Page 96 Press the DSS key The call is routed to your primary line and rings Select and confirm the option shown in the pop up menu The caller
22. No reply 1 s call forwarding is activat ed Save destination phone number Select and confirm type of forwarding here for instance Uncond l Select and confirm the option shown Enter edit and confirm the destination phone number Edit favourites You can configure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwarding conditions Select and confirm type of forwarding here for instance Unconditional Select and confirm the option shown E g select and confirm first destination Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select and confirm the option shown Call forwarding 59 Copy and insert destination phone numbers The current destination phone number for a call forwarding type is copied For example the current destination phone number for Any Call should also become the current destination phone number for No reply 1 s Forward Press the key shown The pop up menu opens Edit call forwarding 4 Select and confirm the option shown Three types of call forwarding are offered in the settings menu Unconditional Busy No reply 1 s 1 Copy L Uncond l 3339 Y Select and confirm type of forwarding here for instance Unconditional Copy 4 Select and confirm the option shown 2 Insert L1 No reply 1 s 4 Select and confirm type of destination forwarding
23. The default country setting is US Activate if necessary your preferred setting Page 175 Prerequisite You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator Press the key shown Replace the handset Proceed with your call This is the procedure for country setting US For all other country settings the following procedure has to be done Hold down the key and replace the handset Then release the key and proceed with your call Basic functions 37 REELS and Switching from speakerphone mode to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset The Speaker LED goes out Open listening You can let other people in the room join in on the call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Press the key shown Deactivating Press the lit key Switching to speakerphone mode Hold down the key and replace the handset Then release the key and proceed with your call 38 Basic functions Disconnect x or Activating deactivating the microphone To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the hands free microphone Prerequisite You are conducting a call Deactivating the microphone
24. You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Privacy security 135 Settings User if nec Hie Security Change user password Current password Security User password Your User password protects your individual configurations including your lan guage settings You can also use the User password to lock your telephone gt Page 138 The administrator may have configured the following settings The password is deactivated You do not have the option of configuring user settings The message Password is disabled is displayed The password is temporarily blocked You do not have the option of configur ing user settings at this time The message Password suspended is dis played After initially logging onto a user area you may have to replace the default password with a new password A password can have a predefined period of validity You will have to create a new password when the period ends The message Change Password 1 days left will alert you to this at the appropriate time The message Pass word has expired appears
25. a aai E aaa 96 Destination phone number 57 63 Favourites T 58 65 Last destination ssssssssssssse 63 last destination sesiis naiiai 57 Save destination phone number 58 Saving a destination phone number 64 Variable sssssssssssseseemee 57 63 call forwarding by type see 62 Call forwarding chain sse 68 Call forwarding favourites ssssessss 58 216 Index D Date and time esee tete 168 le mode rerit er erts 20 Date format 5 dct e eee tabes 171 Immediate dialing eese 47 100 Daylight savihng ond eire tete o ent 168 Important information ssseenee 4 Deleting entries eee 117 Incoming calls Destination phone number suusussss 57 63 INIUNIPIING si 118 Dialiplatt iere etate eei ede pad 100 138 azione 159 Dialling from the phonebook seessse 98 Display contrast iic d tabe dee 167 Do not disturb PEE TT 133 K DSS call Gall deflBe OPE sirining aa 127 Key DSS key Immediate ring sss 75 consultation O 125 Key CICK iiiaio aai 180 indirect pickup ssa ductidapric cial gi oda 126 ajo T 18 reject call 5 ote te nd gei iu es 126 During calls multi line ttttttenee i L Language settings
26. and confirm the option shown If a destination phone number is stored gt Page 77 you can select and confirm it The call is deflected If you did not set a phone number when programming call deflection you are now prompted to enter a destination phone number for call deflection Enter and confirm the destination phone number The second call is deflected to the destination specified You are reconnected with the first party Connecting parties Select and confirm the option shown The other two parties are now connected to one another You can now hang up or dial another number for instance Connect by hanging up Prerequisite Connecting by hanging up is activated ask your administrator and Switch assignment must be set to Yes gt Page 91 Before you can be connected by hanging up you must have toggled at least twice gt Page 50 Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another 90 Enhanced phone functions Settings User nm 1 L a S if nec s E Configuration Incoming calls Handling 4 Allow call waiting No 4 Yes Y Save amp Exit Allowing call waiting D If the Call waiting second call function is deactivated a caller hears the busy signal if you are already conducting a call You can also configure this setting via the WBM interface Page 198 Prerequisite The opt
27. and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line for example line 1 Selecting the ringer Select and confirm the option shown Confirm the option shown Select the required ringtone file or pattern You will immediately hear the associated ringer melody Confirm the current ringtone file Select and confirm the option shown 1 The phone displays the current setting 130 Making calls with multiple lines Selecting the pattern melody The following setting is only effective if you selected Pattern under the ringer option Ringer melody 2 2 Select and confirm the option shown and then select the required pattern melody Save amp Exit Ringer tone sequence 2 v Save amp Exit PA i M between 1 and 8 e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Selecting the pattern sequence The following setting is only effective if you selected Pattern under the ringer option Select and confirm the option shown and then select the required Ringer tone sequence between 1 and 6 e g 2 You will immediately hear the set Ringer melody with the selected Ringer tone sequence Confirm the selected setting Select and
28. completed logon the mobility icon is shown in the display 2 142 Mobility Logging off from the phone Prerequisite You are logged on as a mobility user Logoff via key If a program key is configured for Mobility 1 Press the Mobility program key or Logon via the context menu Mobile logoff 4 Select and confirm Page 20 the option shown in the idle display context menu Mobile logoff Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphic display the following messages appear Logging off mobile user Uploading user profile Registering Downloading user data After you have logged off the mobility icon 2 is hidden Mobility 143 Mobile logon Mobility ID mnm Or ann Enter password Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and Logon with forced logoff is disabled for the mobility user Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy the logon is rejected If however your administrator enabled Forced logoff during call without setting a time the system does not consider whether or not the remote phone is busy Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select and confirm the option
29. confirm the option shown Line preview Prerequisite You are already on a call on one line and a further call rings on a secondary line You have programmed a key with the Preview function gt Page 69 Preview for a call Prerequisite Your administrator has deactivated the permanent preview func tion Press the Preview key The key illuminates The preview function is temporari ly activated Press the flashing line key A popup window opens and you receive information about the caller Press the line key again to accept the call or wait until the popup closes itself after a specified period of time The preview function is switched off and has to be switched on again for a further operation Permanent preview Prerequisite Your administrator has activated the permanent preview function Press the Preview key This way the preview for all lines with preview mode remains active until you press the Preview key again Impe If the line preview has been deactivated a call is answered immediately on a line when the line key is pressed without first showing caller informa tion Making calls with multiple lines 131 Rollover for a line Your administrator can determine how rollover calls are to be signalled Only the relevant line key blinks id HHS You hear a special advisory tone via the currently active microphone and the corresponding line key blinks ie aes The ringer melody set sounds briefly a
30. confirmation tone or an announcement fet Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset y Enter the code see the table of codes Page 163 Wait until you hear the confirmation tone or an announcement je Dial the phone number of the party you want to contact When you end this call caller ID transmission is suppressed once again for the next call 148 OpenScape Voice functions oa Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls also known as a selection list Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility A connection is set up if a caller s phone number matches a number in the se lection list If there is a match the caller receives a message that the party refuses to accept any calls with this number the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is con figured on site Lift the handset Enter the code see the table of codes Page 163 Various announcements deliver the following informat
31. destination phone number if there is none stored Deflecting to a DSS number A call can be deflected to a direct station selection DSS subscriber using the DSS key if the key is configured and the deflect function is activated by your ad ministrator Page 127 Information only as set by administrator Yes or No Select and confirm the option shown Rejecting a call You can reject an incoming call Prerequisite An incoming call is displayed or signalled Reject must be au thorised by administrator Select and confirm the option shown The caller hears a busy signal D If the rejected caller s phone number is transmitted it is saved in the call list You can then call this party back at a later time Enhanced phone functions 79 Settings User mm n L a i if nec s E Configuration Incoming calls Forwarding Settings Configuring call forwarding ne gt You can also enter the call forwarding settings via the Forwarding key gt Page 57 You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Configuring forwarding Select and confirm the option shown For a description of the settings see chapter
32. display disappears If the consultation partner answers the consultation call is recorded You hear a beep and the recording symbol Q o is shown on the display again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol is shown on the display The call is now being recorded A second call party camps on Page 87 In the pop up menu Select and confirm the option shown You are connected with the second party You hear a beep and the recording symbol o o is shown in the line for the second call this call is now being record ed The first party is placed on hold Call recording 193 Alternate Call recording while alternating Prerequisite You have an active or held consultation or second call Recording has started The recording button LED is lighting You are connected with the second party You hear a beep and the recording symbol is shown in the line for the second call Select and confirm the option shown in the context menu for this connection You are switched to the main call You hear a beep and the recording symbol a o is shown in the line for the main call this call is now being record
33. entered and confirmed the phone s IP ad dress 1 e Click a menu heading to display the individual menu entries Click the menu heading again to close the menu Click a menu entry to open the corresponding form Make the desired changes Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Logout Log off the phone 200 Web interface WBM interface User menu All settings that you can make via the web interface s user menu can also be made via the phone s user menu User Pages User login t amp j gt Page 135 Date and Time Local time gt Page 168 Local date day month year J gt Page 168 Allow daylight saving t amp j Page 168 Difference minutes J gt Page 169 Auto time change t gt Page 170 Audio Volume Loudspeaker Ringer Handset Headset Handsfree Rollover Settings Ringer melody t amp 3 gt Page 174 Ringer tone sequence gt Page 175 Ring file 9 gt Page 173 Room Character t amp j gt Page 173 Open listening t amp j gt Page 175 Headset socket Special ringers Internal External Recall Emergency Configuration Outgoing calls Autodial delay seconds gt Page 100 Callb
34. hears a busy signal Direct pickup Prerequisite The auto answer function must be activated gt Page 96 Press the DSS key The call is routed to your primary line and you are immedi ately connected with the other party via speakerphone Making calls with multiple lines 127 PA E M Deflecting a call to a DSS station Prerequisite The deflect function must be approved for DSS keys For informa tion on the current setting see Page 78 If you receive a call on one of your lines you can immediately deflect it to the DSS station Your phone rings and a line key flashes Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys Explanation Off The line is in idle mode Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is ac cepted Illuminates The line is busy Provided that second call is ac tivated you can still reach the DSS station via the key It can accept your call as a second call 12 co Making calls with multiple lines Settings User mw n L a U if nec s E Configuration Keyset Lines Line 1 Ring delay t ae Save amp Exit Settings for MultiLine Keyset The details for each keyset line contain supplementary information for the user The followin
35. here for instance No reply 1 s Paste 4 Select and confirm the option shown V No reply 1 s 3339 4 Both types of call forwarding now have the same destination phone number The call forwarding type No reply 1 s is automatically activated Call forwarding Assign a destination phone number for call forwarding Prerequisite At least one destination phone number has already been saved Q Forwar Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Edit call forwarding Y Select and confirm within three seconds Three types of call forwarding are offered in the Settings menu Unconditional Busy No reply 1 s L Uncond l 3339 Y Select and confirm type of forwarding here for instance Unconditional 3336 4 Select and confirm a saved destination V Uncond l 3336 Y Call forwarding is activated and the new destination is displayed Press the illuminated key to open the call display If Any Call was activated the forwarding destination is displayed with the forwarding icon and the Forward key illuminates The Busy and No reply 1 s types of call forwarding are not dis played Activate deactivate call forwarding Prerequisite There is already a forwarding destination configured for the rele vant f
36. is being recorded The recording button LED is lighting Holding and retrieving the call on the line You are conducting a call for example on line A You hear a beep and the re cording symbol Q o is shown on the display The call is now being recorded Press line key A The line key LED starts flickering The call is placed on hold The recording is paused while the call is on hold The recording symbol o o on the display disappears Retrieving a held call Press line key A The line key LED lights up The call is retrieved You hear a beep and the recording symbol 9 is shown on the display again Call recording is continued Holding a call on the line and conducting a call on a different line Press line key B the LED lights up You hear a beep and the recording symbol Qo is shown on the display for line B this call on line B is being recorded Line A is placed on hold call recording of line A has been terminated Press line key A to resume the call You hear a beep and the recording symbol Qo is shown on the display for line A a new recording of line A commences 196 Diagnostic information Diagnostic information This information overview in the user area of the service menu provides you with information on the current configuration of the telephone Press the key shown Settings Select and confirm the option shown User Select and confirm the option shown ine if nec Enter and confirm the user p
37. is registered automatically on the configured failover system The message Re str server function 1 then appears on the display Some functions may not be accessible while in emergency mode for example Call forwarding Voicemail Callback Group functions Multiline OpenScape Voice functions 1 Closed for secure or open for nonsecure voice communication 32 Basic functions gt 47 if nec or TR or if nec or Answering a call Your OpenScape Desk Phone IP 35G 35G Eco rings with the tone signal set when an incoming call is received If transmitted calling party information name phone number appears on the display D If you have set a pattern melody gt Page 174 on your phone it is possible that administrator has preset a different pattern melody or pattern se quence or deactivated the ringtone depending on the call type e g an ex ternal or internal call An incoming call will interrupt any ongoing telephone setting operations When the call ends you can press the Settings key to return to the point in the menu structure where you were interrupted Answering a call via the handset The phone is ringing The caller is displayed D If the phone number is stored in the local telephone the associated name is shown on the display must be activated by administrator Lift the handset Set the call volume Answering a call via the loudspeaker speakerphone mode
38. line telephone Your OpenScape Desk Phone 35G 35G Eco is a multi line telephone This means that multiple lines can be configured which is not the case with single line phones Each line is assigned an individual phone number which you can use to make and receive calls The programmable keys function as line keys on multi line phones gt Page 16 A number of specific features must be considered when using a multi line phone to make and re ceive calls gt Page 121 Getting to know your OpenScape Desk Phone IP 35G 35G Eco 13 Getting to know your OpenScape Desk Phone IP 35G 35G Eco The following sections describe the most frequently used operating elements and the displays on your OpenScape Desk Phone IP 35G 35G Eco The user interface of your OpenScape Desk Phone IP 35G 35G Eco 14 Getting to know your OpenScape Desk Phone IP 35G 35G Eco With the Handset the user can pick up and conduct calls in the usual manner The Display provides intuitive support for telephone operation and allows the user to con trol the phone settings via the local User menu the display offers two lines with up to 33 characters each The Fixed Function Keys not re programmable provide access to frequently used tele phony functions as follows IE ES Provides access to the Call Log allowing the user to view and manage the lists of Missed Calls Dialled Calls Received Calls Forwarded Calls and to access and manage the Voice M
39. lt 4 4 Permitting a callback Prerequisite The Callback function has been activated by administrator You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Confirm the option shown Enter and confirm the user password Select and confirm the option shown Confirm the option shown Select and confirm the option shown Select and confirm to activate the callback function Select and confirm the option shown Basic functions 55 Messages Calls 998324 01 014 Calling back missed calls Calls received while you are absent are indicated by a message on the idle dis play gt Page 21 The Messages function key also illuminates if administrator has set the option to do this Missed calls are logged in the missed calls list This list provides information on the missed call and lets you call back the number directly call lists gt Page 24 Missed calls are not saved and displayed if the call journal is disabled gt Page 116 Only the calls missed on your primary line are logged on multi line tele Iu phones Page 12 Press the key shown If the Voice mail menu is displayed immediately press the Back key to I return to the next higher menu Select and confirm the option shown Select and confirm the option shown Select and confirm the entry you want Confirm the option shown The phone number associated wi
40. mode Prerequisite Manual mode is selected The recording button is configured and indicates the status Select the option shown in the telephone s context menu to enable the option or disable the option Press the recording button to enable the option the LED key lights up or press the key shown to disable the option the LED extinguishes The recording button also indicates the status change if you activated or deacti vated call recording via the context menu Call recording with AutoStart Standby mode is activated in principle in idle mode The recording button LED lights up You cannot switch off the recorder As soon as a call is set up call re cording starts automatically Lift the handset Press the key shown The station answers You hear a beep the recording symbol 0 0 is shown on the display and the recording button LED remains lighting The call is now being re corded see also gt Page 189 You can pause the recording at any time and continue it again If you end the call the AutoStart process is set up again for the next call Call recording 191 47 or SERIES Controlling call recording Starting call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has not started The recording button LED is not lighting You are conducting a call see also gt Page 188 Press the recording button to start the recording
41. only be activated for the primary line Which call for wards are possible how they are configured and activated can be found from 2 Page 56 Call forwarding information Prerequisite Your administrator has activated Forwarding shown If you have activated one of the forwarding types on your phone for the primary line and a station calls a popup window with the following information opens Whois calling The forwarding destination Making calls with multiple lines 121 During calls Making and receiving calls on a single line If you only use one line on your multi line telephone to make calls and you re ceive calls on the same line the phone operates in the same way as a single line telephone Redial gt Page 48 Consultation gt Page 48 Alternate gt Page 50 Callback Page 52 Hold gt Page 81 Call waiting second call gt Page 87 Transferring a call gt Page 92 Conference Page 103 Functions available exclusively for the primary line e Call lists gt Page 24 Voicemail Page 24 Call forwarding gt Page 56 Do not disturb gt Page 133 Ie Depending on your individual settings you will be notified of incoming calls gt Page 172 Making and receiving calls with multiple lines Accepting a waiting call Depending on the settings for Rollover you will be notified of incoming Iz calls gt Page 131 Prerequisite You are conducting a call At the same tim
42. open the call view Call forwarding for the selected call type is activated Preconfiguring or changing destination phone numbers You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned to the different call types Select and confirm within three seconds Select and confirm the option shown For instance select and confirm the first destination Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select and confirm the option shown Press the illuminated key to open the call view 66 Call forwarding Edit call forwarding Uncond L1 Any Call 3339 Q kej lt gt O External Paste M External 3339 Q Forwar A v il lt gt Busy L1 Internal Paste M Internal 3339 H lt gt lt gt lt gt Copying and pasting destination phone numbers The current destination phone number for a call type is copied For example the current destination phone number for Any Call should also become the current destination phone number for Internal Press the key shown The pop up menu opens Select and confirm within three seconds The three forwarding types and associated call types are offered to you in the Settings menu Unconditional Any Call External Internal Busy Any Call External nternal Norep
43. option shown lt I Privacy security 137 Settings if nec p Security Change user password Current password New user password 4 IE Confirm new user password Save amp Exit Deactivating the user password You can deactivate the phone s password prompt if a password has already been configured lll The deactivation of the password prompt does not affect the WBM interface gt Page 198 or CTI applications that use a password prompt As long as the user password is deactivated you do not have access to user settings via the WBM interface If you deactivate the user password you are not able to lock the phone gt Page 138 and the user menu is not password protected Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text entry see gt Page 18 and confirm your entry Select and confirm the option shown Enter six zeros 000000 to deactivate the password Confirm entry at least 6 characters text entry see gt Page 18 Select and confirm the option shown Enter six zeros 000000 to deactivate the password for text input see 2 Page 18 and confirm Select and confirm the option shown 13 co Privacy sec
44. option shown Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated gt Page 170 Enter the difference to be used for daylight saving time You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The difference set is displayed Enter and confirm the difference between daylight and standard time in minutes Select and confirm the option shown 17 eo Individual phone configuration Settings User if nec s nm n wv S E Date and time Settings User n n L a U CREER if nec s Locality Time format 24 hours A 12 hours AM PM 8 Save amp Exit Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator You can also access this information via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Daylight saving time must be manually set if a No is entered for Auto DST Page 168 Time display format You can also configure this setting via the WBM interface Page 198 Press
45. pro grammed on a sensor key Press the programmed sensor key A connection to that member s loudspeaker will immediately be established You can speak to the destination caller via your speakerphone Two way Intercom From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way Intercom with variable input of member number Press the key to use your speakerphone function Enter the code for Two way Intercom see code table gt Page 163 followed by the one or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function Two way Intercom to a saved member number Prerequisite The code for Two way Intercom and the member number are pro grammed on a sensor key Press the programmed sensor key A connection to the team member is estab lished immediately and your speakerphone function will be switched on As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function OpenScape Voice functions 161 un Y DN sz Y Announcing the local phone number You can use this function in order for example to identify the phone number of a phone i
46. shown in the Conference context menu If the party answers you can toggle between the party and the conference connect the consultation call to another called party end the consultation call and return to the conference add the consultation call party to the conference D If you want to add the consultation parties to the conference use the Add to conference option instead of the Consultation option If you want to use a call list for the consultation call select Hold instead of Consult or Add to conference in the context menu and or press the Hold key and then open a required call list gt Page 108 or one of the phonebooks gt Page 108 gt Page 111 Alternatively you can also open a call list or a phonebook without using the Hold functions the conference is automatically placed on Hold Enhanced phone functions 107 Add party Prerequisite You are conducting a consultation call and the conference is on hold Select and confirm the option shown in the consultation call s context menu The party is added to the conference Only the conference and all current partici pants are now displayed You can scroll through the list of participants D a You can also use the Conference key instead of the Conference option in the context menu Putting the conference on hold Hold 4 Select and confirm the option shown in the Conference context menu The conference is placed on hold an
47. the LED key lights up You hear a beep and the recording symbol 9 is shown on the display The call is now being recorded see also gt Page 189 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has started The recording button LED lights up You are conducting a call see also gt Page 188 Press the recording button to pause the recording the LED extinguishes and the recording symbol on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are conducting a call Recording has started The recording button LED lights up The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded for example if a line is placed on manual hold and another line is seized Multiline The LED extinguishes and the recording symbol Q o on the display disappears 192 Call recording Consultation during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You initiate a consultation your main call is placed on hold as a result while the consultation is being performed The recording is paused while you initiate the consultation The recording sym bol Q o on the
48. the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example the administrator installs a monitoring function You can use your phone as normal during monitoring However you will first be informed about the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific destination the administrator may ask you to enter an activation code before the number of the subscriber which can be used to initiate tracing of the call data on the phone The activation code which must be provided to you by the adminis trator and which comprises a leading asterisk followed by three digits and the hash sign as the terminating character must be entered before the actual phone number At the end of the call the call related data is sent for further analysis to the DLS server which then passes it to the Open Scape Voice Trace Manager 30 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Ports on the underside of the phone Switch PC EH e g OpenStage Manager gt Country specific cable ai Power supply if necessary z Headset N Ss Using network ports more efficie
49. to the required point in the menu Interrupting the editing By pressing the ECTS key you interrupt the editing leave the menu and return to idle mode 2 Page 20 f you receive a call during editing and you answer it you automatically change to the call view see also gt Page 23 To go back to editing mode in the menu press the TIPS key again 28 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web interface View information on the phone Page 185 p Contact your administrator for more on the network information values listed here Diagnostic Information Provides information on all the main settings for the telephone Can provide valuable help in sup port situations Page 196 Perform reset Personal settings made via the telephone menu or the web interface can be reset to factory set tings gt Page 186 Getting to know your OpenScape Desk Phone IP 35G 35G Eco 29 Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance Control function The administrator has the option to activate and deactivate features of the phone via remote main tenance During maintenance the handset microphone loudspeaker and headset are deactivat ed You are additionally informed on
50. via the key The speakerphone function is activated Ignoring a group call Select and confirm the option shown The phone stops signalling the group call 42 Basic functions Messages Call Mailbox Y Listening to voicemail To use this function you need to have a voice mailbox set up on your communi cation platform for voicemails see gt Page 24 The Messages key flashes to indicate new messages and the M icon appears on the display The LED only extinguishes when all new messages have been picked up and there are no missed calls Picking up messages Press this key when the phone is in idle mode The Messages menu opens Select and confirm to open the menu for voicemail If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status The number of the re spective messages is indicated You can browse the list using the cursor keys Confirm the option shown to call the mailbox Follow the voice instructions You may need to enter a password Calling the mailbox directly You can also call the mailbox directly without using the menu The mailbox an swers even if there are no messages waiting Lift the handset Press this key The mailbox answers Follow the voice instructions You may need to enter a password You can call the mailbox any time you see the Please dial prompt on the IN loy Basic functions 43
51. 08 Personal directory 2e teres bd ee ete bbIpbeesepbebebelqbpePb P pbevnbeleree d 108 Creating a new contact boseceser isona karaats ark eee nae 108 Editing a contact occ rl ure Pe nae Pie See baa E fies pug ow ins 108 Deleting a contact ur daa ea 4 zar eee a Pew a UD ad ee XR RU ad 2 a ee 109 Deleting all contacts sos pbeiebrer heel eee the e E hi eiae dada de eae 109 Searching for a contact 0 lilii 110 Corporate directory 22534 seia ayaan eee sea sede be eee eee ae bee Seng REA 111 Searching for a contact rtira a a eee 111 Enhanced editing functions in the phonebook lille 112 Quick search 0 hrs 113 Call listS co PP 115 Dialing an entiy ccc cee eue dd pea shee aay ae ith PEE SE Hex alee td ve EROR don 115 Delete all entries ire e bead red de pb ERU d tad dane 115 Call jo inal 2 n Rea fades cache dees Sethe Pee Peas eee eas AE eG 116 Making calls with multiple lines 005 118 INCOMING CallS 220 ise cute Rum wets em vee PE needa JG ded e hee e 118 Accepting calls for the primary line 0 0 0 eee 118 Accepting calls for secondary lines llilllls 118 WE Ee 119 Manual trunk seizure 0 enhn 119 Automatic trunk seizure liiis hs 119 Dialling the last dialled number lsslsseeeee III 120 Forwarding calls for primary line lseleee 8 120 Contents During calls e943 ste dev pue qux iene amapen ban E e ad oe CA Ra Re
52. 0c Manual Nein 0 None 0 Nein None Ja 13 198 Web interface WBM interface Web interface WBM interface General You can configure a number of settings for your phone via the web interface Communication is via a secure HTTPS connection Access to the web interface must be activated by administrator Calling up the WBM interface I For more information on the IP address the web interface address and how to connect the telephone to the network refer to the section entitled Network information Page 185 To call up the interface open a Web browser and enter the following https IP address of the phone IP address of the phone is the IP address of your phone or https Name of the phone Name of the phone which was assigned by administrator I gt You might receive a certificate notification from the browser Follow the instructions to down load the certificate You will be prompted to configure a user password the first time you call up the web interface gt Page 135 You must log on with this password in future every time you want to open the User Pages Administrator Pages This area allows settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For more information contact your administrator Web interface WBM interface 199 User pages The WBM interface homepage opens once you have
53. 30 Using network ports more efficiently llle 30 Basic IUNCHONS s uc vse rhe qr Bae Sau Ae eG oS qe GRE 31 Secure voice transmission 000 cece eee eee 31 Emergency mode 0 00 e cee eens 31 Answering asal 2222 ceeladbiadee dag Gea ere e d edades ur rm E da 32 Answering a call via the handset 00 eh 32 Answering a call via the loudspeaker Speakerphone mode 2 005 32 Answering a call via the headset liiis 33 Directed pICkUp a 2 eee aha eR ee deen E ck EUER RU Ent nA A UE A 34 Accept callas teo ren Aon aCe R EM RAM ace aah NC RD PAE T M UL EE ae nue EE 34 Picking up the held call 0 0 0 ee IRI hh 35 Switching from handset to speakerphone mode 0000 00 eee e eee eee eeee 36 Switching from speakerphone mode to the handset 20200 ce eee eee 37 Open listening 2 0 2 2 06 2c AIR Rn 37 Activating deactivating the microphone 0000 re 38 Contents Ending a call pere ad cute Ru ada ae a aveee de xx ae Y x Re AUR ed Pe den RR ee a 38 Group Call i 24 pen a aa egies thar eas eee da M bobo Rex ee dad dore edd 39 Listening to voicemail 1 0 ha 42 Call control 2nd alert i ocvezr RARI klERRCORDSRGEAG IS S r43 ERES ed 43 Two calls simultaneously ills m rr 43 During dialling i22 2d ribesRreebo EerRERBEOCRY RUBER REB PC RR ERE Eee 44 Making Calls lt lt pk era eem de ein A XR ARRA PGE ee Se
54. 7 User settings In the User menu see gt Page 205 settings options are provided that allow you to adapt the tele phone to your individual requirements Select a menu using the navigation keys Date and time gt Page 168 Audio gt Page 172 Configuration Phone gt Page 167 Locality gt Page 172 Security gt Page 135 or gt Page 138 Network information gt Page 185 Diagnostic information gt Page 196 Reset gt Page 186 If you are in one of these menus or submenus depending on the situation you have the following options to leave the menus Save amp Exit If you have made a setting and want to keep it Exit Discard Changes If you have made a setting which you do not want to use after all or if you do not want set any of the options Back If you want to leave the main menu or submenu Press and hold the v key to access the option to leave the current menu level e You exit the menu by pressing the SITIS key and return to idle mode gt Page 20 Interrupting editing in the menu You can interrupt editing in the menu for example to call someone or to answer a call Then press the SMIE key This takes you back to the point in the menu from which you exited This is however only possible for a limited period which is by administrator using the inactivity tim eout setting If the configured time expires you need to reenter your password when opening the menu and manually go
55. 98 Prerequisite You have choosen the pattern ringtone see gt Page 173 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown and then select the required Ringer tone sequence between 1 and 6 e g 2 You immediately hear the set Ringer melody with the select Ringer tone sequence Confirm the selected setting Select and confirm the option shown Country setting for speakerphone mode Enter the country setting you prefer for speakerphone mode here see gt Page 36 You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the setting you want in the context menu Standard mode or US mode Select and confirm the option shown 17 O Individual phone configuration Settings User if nec P Audio Settings Headset socket Standard mode 4 Save amp Exit Headset socket Enter the type of headset here You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter a
56. Announcing the local phone number 00 00 cece eee 161 Dialling the last caller 2 tee 161 Retrieving and dialling the last answered caller llli eee eee 161 Retrieving and dialling the phone number of the last caller dialled 161 Picking up out of hours calls llle Ih 162 Code table for OpenScape Voice functions 0 0 0 0 eens 163 Impact Levels oss dbi uo 309393 Gp 474005585 eR ae e 329 164 Answering a call with a lower Impact Level 0 0 2 0 0000 164 Answerng a Call ber dRxwERiR al dna Eee Sa Maen gee ARE yeas Ro eins 164 Answering forwarded calls 2 0 0 0 eee eee 164 Answering a second Call 20 26 0264 ccc eb ee eee p eee p eee 4 eed 165 Calls to a lower Impact Level 0 ce cece eh 165 Otf hiook dialliig sssr sekas weds be ee ee da het dae ee eat pate 165 Forwarding a call with a lower Impact Level 1 0 0 0 0000 e eet ee 165 Conducting a call with a lower Impact Level 0 llle 166 Conducting a Cal dab RE ee aoe Bea E Rer REOR x Rea Gee ees 166 Holding a call 9r ea ipbeelitke s Ee te ee ee ee eo pes 166 Conference gso rerai 9 Me yan edad Ream ue dd RATE Ged YR KR ape eG God beans 166 Reconnectlrig 225524405 epee goed shad E qa ee gg Qu ER qu ae eee 166 Impact Level alarm 1 2 2 2 00 cc cece rr 166 Individual phone configuration Less 167 Display uus 3h ed E v doses bpemasd d oped yd Soa dead 4 ee Rue eRe dae 167 setting c
57. Bohr Making calls Dialling with the DDS key You can program frequently used phone numbers on programmable keys gt Page 69 If you press a direct destination selection key briefly the associat ed contact or phone number appears and dialling is initiated Prerequisite A direct destination key is programmed gt Page 69 Press the programmed DDS key Dialling is initiated Calling a subscriber from the local phonebook Press the key shown Select and confirm the option shown Press the configured key Personal for the local phonebook gt Page 69 Select and confirm the required subscriber Confirm the option shown The phone number associated with the subscriber is dialled Detailed information on the local phonebook and on searching for subscribers can be found from gt Page 108 Calling a subscriber from the corporate directory Prerequisite You have found and selected a subscriber in the corporate direc tory gt Page 111 Confirm the subscriber Confirm the option shown The connection is set up Dialling a phone number from a list The following call lists are available in the Calls directory Missed Dialled Received Forwarded D For a detailed description of the call lists see gt Page 24 Pay attention to the notes on Page 108 Enhanced phone functions 99 Press the key shown If the Voice mail menu is displayed immediately press the Back key to return to th
58. ER e 33 187 Recording modes 2 s sss eser he ee ee d Rm hee ee ene ees 187 Explanations of recording eh 188 Recordable calls 4e i oie we Da ee eh Oe EA Pe ER a ESAE ea dd Be ke 188 Norerecordable calS o sesadu 2 brREGe 3o emp ed epedalee ee abode died 4 d aes 188 Enhanced functions ics ak aao ag mes uunc Edna nx EAR a a ERE YU 189 The following features are not supported 0 0000 cece eee 189 Recording TIPS is nisun HAs Ue pha RUN a ee aue hee eee A Ae UR Reap dd 189 Multiline 2 5223 Eder ebbe e RP Ee Rh Rn aided gebat Pals 189 Recording calls 5 2 ph Rita xxu donem shine ao Ried uq Nor RO m den 189 Automatic call recordings irs eRIR Rx RR XR eee ee Bawa Boe 189 Manual call recording ssi rra 2m xr eee oe ek aa ee Ba EEG ek ee D un n 190 Call recording with AutoStart llle 190 Controlling call recording ees eesse terena crura RR eee 191 Consultation during call recording s a auaa aaae 192 Second call during call recording 0 0 cee eee 192 Call recording while alternating 0 000 cee ee 193 Your call is paused and reconnected during the recording 000 eee eee 193 Setting up a conference during recording llis 194 Adding conference participants liliis 194 Your call is included in a conference during the recording 0 e0 ee eeu 195 Putting a line on hold manually during the recording 0 0 0 cece eee 195 Diagnostic Informalloll 22 2222 udo
59. HE Ea Cus 45 Ofl hook dialling 55 0 ies TIR lea or Paw ae ea ee ea RR cae ee ea date 45 On hook dialling sii 2 ot Gee ped eyed ele UA th Peed eed eee Chae d dh d 46 Immediate dialling sse Rb x RR dee eee RU eee 47 Dialling using the hot or warm line function liliis 47 Redial iive LS eA ede a eae eee eee ey A ERA Ei Ae ie 48 Consulting a second party 0 ce rn 48 Ending a consultation call lliiellielee eh 49 Switching to the held party alternating llseel esee 50 Putting on hold and retrieving successively or simultaneously 0 005 50 Connecting parties xxx ood Sh ewe X qu e YER aad xung qu Rc eR a 51 Callbacko i soseiccr e eaa CRPRPRRLU eae a a a a ERR Ger qd dies 52 Requesting callback llle I eh 52 Responding to a callback lseesseeseeee eh 53 Permitting a callback kde Emi uen edad a eR Leader ap dea 54 Calling back missed calls 0 0 0 cee RR III 55 Gall TOFNOGPOIED aida do Rae che C cR RR E RA 56 Standard call forwarding 0 cee 56 Using call forwarding s cesses sara araea EE ERED E A 56 Activate or deactivate immediate forwarding llis 57 Saving destination phone numbers for call forwarding lille 58 Copy and insert destination phone numbers 000000 eee eens 59 Assign a destination phone number for call forwarding 00 eee eee eee 60 Activate deactivate call forwarding liil 60 D
60. Multiple calls from the same number are only listed once The following data is saved e g for missed calls Phone number name depending on available data Number of call attempts The time of the last call attempt from each user listed if made on the current day otherwise the date of the last call attempt The administrator may have made special settings for missed calls To indicate new missed calls the LED on the key flashes and you are shown a message on the display or you may simply receive a message on the display Missed calls are not signalled if the call journal is disabled Page 116 Entries can only be saved if the caller ID is displayed as a name number or both If the caller ID is not transferred the call is saved as Unknown Getting to know your OpenScape Desk Phone IP 35G 35G Eco 25 You can delete all the entries in the respective call list gt Page 115 After selecting an entry you can dial it immediately by confirming gt Page 98 Additional notes on call lists Note the setting options for voice messages gt Page 42 and have the possible combinations ex plained to you by administrator if necessary Missed calls are not signalled if the call journal is disabled gt Page 116 If missed calls for this connection were answered by other subscribers these calls are not listed in the missed calls list gt Page 117 or are marked with a green checkmark in accordance with the setting in the call
61. N d Making anonymous calls Your administrator decides whether or not your caller ID name and phone num ber is displayed on a called party s station Anonymous calling is when your data is not transmitted The settings configured can be deactivated however for specific calls D If your caller ID is transmitted your caller ID is displayed If your caller ID is suppressed unknown is displayed Deactivating If your administrator permanently activated anonymous calling for your phone you can deactivate this setting as follows Lift the handset Enter the code see the table of codes Page 163 to transmit the caller infor mation You hear a confirmation tone or an announcement Activating If your administrator activated caller ID transmission for your phone you can de activate this setting as follows Lift the handset Enter the code see the table of codes gt Page 163 to suppress the caller ID Wait until you hear the confirmation tone or an announcement Caller ID transfer is suppressed Private Anonymous appears on the called party s display instead of the caller ID OpenScape Voice functions 147 Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone you can de activate this setting for the next call as follows Lift the handset Y Enter the code see the table of codes Page 163 Wait until you hear the
62. Page 31 The relevant padlock icon appears on the Conference row 10 Enhanced phone functions Exit Conf lt 0 v oe or TE End Conf t Settings User nm E L a S if nec s E Configuration Connected calls Allow conferences No gt e n lt 4 4 Save amp Exit Ending a local conference Prerequisite The tion is activated Allowing joining in a local conference gt Page 105 func Select and confirm the option shown in the menu Both call partners remain con nected You are disconnected from the conference call Replace the handset or if you are in speakerphone mode press the loudspeak er key Both call partners remain connected You are disconnected from the con ference call Disconnecting a party Select and confirm the option shown in the menu Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Conference function You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions 105 Allowing joining in
63. Press the key shown Activating the microphone Press the lit key Ending a call Select and confirm the option shown If you are conducting a call via the handset Replace the handset In speakerphone mode Press the lit key In headset mode Press the lit key Basic functions 39 Group call Your administrator can incorporate multiple telephones in a call pickup group If your telephone belongs to a pickup group you can also accept calls intended for other members of the group A group call is displayed on the phone administrator may have made the follow ing settings for signalling Telephone status Ring on group call Yes Ring on group call No Ringer on Silent Ringtone Beep Loudspeaker Loudspeaker in Handset Ringtone Beep Connection Loudspeaker Handset Handset Beep Beep Open listening Handset and loudspeaker Handset and loudspeak er Open listening Beep Beep Loudspeaker Loudspeaker Speakerphone Beep Beep mode Loudspeaker Loudspeaker Ringtone off Silent Nothing Nothing in Handset Nothing Beep Connection Handset Handset Beep Beep Open listening Handset and loudspeaker Handset and loudspeak er Open listening Beep Beep Loudspeaker Loudspeaker Speakerphone Beep Beep mode Loudspeaker Loudspeaker The volume settings can be found from gt Page 172 Further administrator settings for group calls The group call can be picked up both by lifti
64. UNIF S your enterprise IULII OpenScape Desk Phone IP 35G SIP OpenScape Desk Phone IP 35G Eco SIP OpenScape Voice User Guide A31003 D3530 U106 2 7619 u n F uU your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and 18014001 standards and are certified by an external certification company Copyright Unify GmbH amp Co KG 10 2014 Hofmannstr 63 81379 Munich Germany All rights reserved Reference No A31003 D3530 U106 2 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Important information Important information AN For safety reasons the telephone should only be supplied with power using the original power supply unit Part number L30250 F600 C 14x x 12 EU 2 UK 3 US or ina LAN with PoE Power over E
65. Yes No Return gt Page 101 gt Page 54 gt Page 102 gt Page 95 gt Page 47 gt Page 77 208 Local user menu Default destination gt Page 77 Deflect to DSS Yes No gt Page 78 Save amp Exit Exit Discard Changes Forwarding call forwarding by type see gt Page 62 Settings O Any call 12345 gt Page 60 Turn on Enter destination gt Page 58 List of saved numbers if applicable Edit favourites gt Page 58 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit Discard Changes Copy gt Page 59 Paste if copying is active gt Page 59 Return O Busy 12345 gt Page 60 Turn on Enter destination gt Page 58 List of saved numbers if applicable Edit favourites gt Page 58 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit Discard Changes Copy gt Page 59 Paste if copying is active gt Page 59 Return O Noreply 12345 gt Page 60 Turn on Enter destination gt Page 58 List of saved numbers if applicable Edit favourites gt Page 58 Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit Discard Changes Copy gt Page 59 Paste if copying is active
66. a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call You can also configure this setting via the WBM interface gt Page 198 Press the key shown Settings Select and confirm the option shown User Select and confirm the option shown if nec P Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Allow exit conference No A Select and confirm the option shown es Select and confirm the option shown lt lt lt Save amp Exit Select and confirm the option shown 106 Enhanced phone functions System based conference This type of conference is also referred to as a large conference It can include from 3 up to 16 parties depending on the setting in OpenScape Voice Prerequisite You are conducting a consultation call gt Page 48 or you have ac cepted a second call gt Page 87 and the System conference feature was con figured by your administrator Establishing a conference Conference 4 Select and confirm the option shown in the connection s context menu You are connected to the first two parties at once The conference is displayed with the current participants You can now initiate a consultation call put the conference on hold leave the conference Conducting a consultation call Consult 4 Select and confirm the option
67. ack option 3 gt Page 54 Allow busy when dialling amp gt Page 102 Allow transfer on ring amp gt Page 95 Allow immediate dialling gt Page 47 Incoming calls Deflecting Page 77 Default deflect destination j gt Page 77 Deflect to DSS 9 gt Page 78 Forwarding Settings Forwarding Favorites Destination 1 to Destination 5 fj gt Page 58 Forward all calls allowed gt Page 60 to f gt Page 60 Direct destination t amp j gt Page 57 Forward on busy allowed J gt Page 60 Web interface WBM interface 201 to t amp j gt Page 60 Direct destination t amp j gt Page 57 Forward on no reply allowed t amp j gt Page 60 to J gt Page 60 Direct destination t amp j gt Page 57 No reply delay seconds ty gt Page 61 Alerts Visual alerts ty gt Page 80 Audible alerts gt Page 80 Forwarding party gt Page 68 Handling Allow call waiting t amp j gt Page 90 Allow DND amp gt Page 133 Allow busy when dialling t amp j gt Page 102 CTI calls Allow auto answer fy gt Page 96 Allow beep on auto answer amp j gt Page 96 Allow auto reconnect gt Page 97 Allow beep on auto reconnect amp j gt Page 97 Connected calls Allow call transfer fy gt Page 94 Allow call joining 9 gt Page 51 Allow exit conference gt Page 105 Allow hold reminder 9 gt P
68. acy security 133 Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing for example you can deactivate the ringer temporarily and then activate it again Press the key briefly The ringer is deactivated P fl Now press the key again briefly The ringer is reactivated DND Do Not Disturb If Do not disturb is activated your telephone will not ring The caller hears the busy signal or an appropriate announcement On multi line telephones Page 12 you can only activate the Do not gt on muine disturb function for your primary line Enabling disabling DND Press the DND key to activate the Do not disturb function Press the lit DND key once more to deactivate the Do not disturb function ne You can also use the programmable key to activate the Do not disturb function during a call or deactivate it when an incoming call is being sig nalled or Enabling disabling DND via the idle menu Do not disturb on 4 Select and confirm the option shown in the idle menu The Do not disturb icon appears gt Page 21 Or Do not disturb off Select and confirm the option shown The do not disturb icon is deleted gt 13 A Privacy security Settings User if nec s E Configuration Incoming calls Handling Allow DND No 4 Yes Y Save amp Exit To allow Do Not Disturb DND
69. adaa da saraaa a RR IRI III 134 DOCU i senio puedes ue E a leg ux Eux Fd Rada Ra facie ede ad 135 User password se aa bet dx Eeexu os Ra ete dU RI RUN he AT CR RR RR 135 Phone IOCKING uic en eee Eran esr de xx A Dae M RWRURRAE MEQUE Fraud 138 MODI a donas do vob uode o eo otc edt OR o REA Reb d ond 140 Mobility scenarios os xau isoa axed e Pada be wend TEER AREAS RYRAXYAQEETd Ce Rae WU s 140 Logging on and off at the same phone lslsselssee es 140 Logging on and off at different phones llsseleeel ee 140 Transferring user defined settings and data 0 0 0 elles 140 Logging on and off atthe same phone 0 cee eh 141 Logging on to the phone lssslsseeeeeee m es 141 Logging off from the phone 0 m ms 142 Logging on at different telephones 0 0 0 e eh 143 Logging on with forced logoff at a remote phone lslssels sees 143 Logging on with forced delayed logoff ata remote phone 144 OpenScape Voice functions 00 0c eee ees 145 Feature toggle key 0 ccc eee eee 145 Making anonymous calS ocs 0 0 00 tte ee 146 Beaclivatilig ciun Rad ae RASS Fe Dae Oa EA c ea 146 noctu R T 146 Temporarily activating anonymous calling for the next call llli 147 Temporarily deactivating anonymous calling for the next call 2000 147 Creating a list for selective calls lille 148 F
70. ady configured Conference key in this instance Enter and confirm the second party s phone number Impe If you want to use a call list or one of the phonebooks for the consultation call select Hold instead of Consult in the context menu and or press the Hold key and then open a required call list gt Page 98 or one of the phonebooks gt Page 108 gt Page 111 Alternatively you can open a call list or phonebook without using the Con sult or Hold functions the active call is automatically placed on Hold Ending a consultation call You end the consultation Select and confirm the option shown The consultation call is disconnected The call with the first party is resumed The second party hangs up If the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 85 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Confirm the option shown You are reconnected with the first party Ip If the call is kept on hold you can retrieve the call via the context menu before the set time expires Ending the consultation with an active headset Prerequisite A key has been configured additionally by administrator with the Auto Headset function AICS Zip tone Page 69 Press the Auto Headset function key to activate automatic call answering This key and the headset key illuminate
71. age 83 Hold reminder delay minutes ty gt Page 84 Hold and hang up 9 gt Page 83 Allow music on hold t amp j gt Page 86 Allow conferences fj gt Page 104 Allow secure call alert amp gt Page 179 Toggle associate gt Page 91 Lower IL alert 9 gt Page 184 Keyset Lines Ring delay seconds t amp j gt Page 128 Address Primary linell Ring on offl Hot Warmlinel Hot warm destination J gt Page 123 Overview BLF Busy Lamp Field not for OpenScape Voice Call logging 2 Page 1162 Page 117 Phone Display settings Contrast tj gt Page 167 Program keys Normal Edit gt Page 70 Shifted Edit gt Page 70 Key Module 1 if available such as Program keys 1 Only if Server features was deactivated by your administrator 2 Information read only 202 Web interface WBM interface Key click Volume Off Low Medium High Keys Keypad only All keys Locality Country amp gt Page 183 Language j gt Page 181 Date format gt Page 171 Time format t amp j gt Page 170 Security Password Current Password New password j gt Page 135 Confirm password Diagnostic information t3 gt Page 196 Fixing problems 203 Fixing problems Caring for your telephone Never allow the telephone to come into contact wit
72. ail Gis Provides access to the User menus for locally controlling the phone settings SEI Turns on off the hands free mode speakerphone UERS Switches the audio sound to the headset or back from the headset to the handset speaker speaker phone and M increases decreases the speaker headset volume UMA Turns on off the microphone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmitted to all participants in conference calls With the Navigation Keys the user can navigate through the various phone functions ap plications and configuration menus The Fixed Function Keys re programmable via WBM provide access to frequently used telephony functions as follows UE Transfers calls to other destinations IS Provides access to the conferencing features By default pressing this key au tomatically seizes an outgoing line and turns on the hands free mode IMS Places an ongoing call on hold or reconnects a held call The Keypad is provided for input of phone numbers codes and text The Free Programmable Keys enable the user to customise the telephone in line with his her personal needs by assigning individual phone numbers and functions Preset default values s DI Do Not Disturb Inbound calls are visually signalled via the Alert Bar Getting to know your OpenScape D
73. all type gt Page 73 Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in accordance with your requirements Activate or deactivate immediate forwarding Page 57 Saving destination phone numbers for call forwarding gt Page 58 Edit favourites Page 58 Copy and insert destination phone numbers gt Page 59 Assign a destination phone number for call forwarding gt Page 60 Activate deactivate call forwarding gt Page 60 Defining the ring duration before call forwarding on no reply Page 61 Call forwarding 57 Forward or Set a forwarding destination 4 one Activate or deactivate immediate forwarding Prerequisite Ideally you have configured the Forward key for Variable call for warding see gt Page 74 Otherwise you have to configure the settings for call forwarding via the user menu gt Page 79 It is recommended to configure the key so that you can use the following enhanced functions Press the key shown Deactivating call forwarding If call forwarding was activated for e g Unconditional it will now be automati cally deactivated Activate forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwar
74. and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm Required ringtone file or pattern You will immediately hear the asso ciated ringer melody Confirm current ringtone file Select and confirm the option shown 17 A Individual phone configuration Settings User if nec s unm E L A U E Audio Settings Ringer melody 2 4 Save amp Exit Pattern melody You can also configure this setting via the WBM interface Page 198 Prerequisite You have choosen the pattern ringtone see gt Page 173 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown and then select the required pattern melody between 1 and 8 e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Individual phone configuration 175 Settings User if nec p gt ge o Settings Ringer tone sequence 2 4 Save amp Exit Settings User if nec P Settings Open listening Standard mode 4 Save amp Exit gt e o lt Pattern sequence You can also configure this setting via the WBM interface gt Page 1
75. ansfer on Ring If this option is allowed you can activate call transfer by replacing the handset even before the called party answers You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm the option shown to activate the callback function Select and confirm the option shown 96 Enhanced phone functions Settings User if nec P Configuration Incoming calls CTI calls Auto answer No a Yes Y Beep on auto answer No Z es v Save amp Exit CTI calls Beep on auto answer Speakerphone mode automatically activates on your phone if you use a CTI ap plication such as Outlook to dial a number when Auto answer is active If Auto answer is not active the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call This setting also defines whether or not incoming calls are automatically accepted If the function is active an alert beep sounds when an incoming call is automatically accepted Information on the operation of the configured CTI application can be found in the corresponding user guide You can also configure this setting via the WBM interface Page 198 Prerequisite The option w
76. any other problems First contact the relevant administrator If the administrator is unable to correct the problem con tact Customer Service Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes for example 204 Fixing problems Labeling keys A key labeling sheet and plastic cover are supplied with your OpenScape Desk Phone IP 35G 35G Eco Write functions or names on the strips in the white fields on the label strips Break the insert strips from the sheet and replace the black plastic strips inserted on the phone with these insert strips Place the plastic cover supplied over the insert strips for protection Labeling By hand Labeling strips are supplied with your phone Note the function or name in the white field on the strip and insert the strip on your OpenScape Desk Phone IP 35G 35G Eco With a computer via the Internet You can find the online labeling tool together with the user interface at http wiki unify com wiki KLT Select the appropriate key labeling tool in your language You can use the tool online via the browser or you can download it for local use Local user menu 205 Local user menu Opening the user menu on the phone To open the user menu press the RIT key On the Settings tab select the User menu option You are prompted to enter the User password Page 135 Confirm this with OK The options of the user menu are
77. as programmed by your administrator Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions 97 Settings User unm n if nec s E Configuration Incoming calls CTI calls 4 Beep on auto unhold No E Save amp Exit E 72 4 4 Beep on auto reconnect You can reconnect a held call both via the CTI application and via the phone A beep sounds when you toggle between an active call and a held call when the function is active Prerequisite The option was programmed by your administrator You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 98 Enhanced phone functions i Personal ol Niels Bohr Dial HHHH Niels
78. as soon as the string entered matches an entry in the dial plan Activating or deactivating immediate dialling You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm Dialling using the hot or warm line function Your administrator can configure a hot or warm line for your phone If you lift the handset of the phone or press the loudspeaker key with a hot line immediately or with a warm line after a defined period of time a number specified by administrator is dialled Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialled 48 Basic functions Messages Calls Dialled 998324 01 01 ol Speaker Redial 1 v or Lox Redial 1 3 Redial IE You must have activated the call journal in order to use the call list This also applies for redialling the last number dialled gt Page 116 If the call journal is disabled you will be shown the message Key function unavai lable on the display when you try to execute the last number redial func tion using a corr
79. assword E L a S Diagnostic information Select and confirm the option shown You see a numbered list of telephone parameters with the current settings You can see a more structured view of the list via the WBM interface gt Page 198 Example 2011 05 23 12 24 00 00 terminal number 3334 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features Nein 09 dns results 5060 10 multiline Nein 11 registered lines 5060 12 backup active Ja 13 backup proxy 14 software version V3 RO 24 0 SIP 110514 15 display message None 16 last restart 2011 05 19T 13 42 02 17 memory free 23131K free 18 ip adress 192 168 1 203 19 subnet mask 255 255 255 0 20 default route 192 168 1 2 21 primary dns 192 168 1 105 22 secondary dns 192 168 1 2 23 route 1 ip 24 route 1 gateway None Diagnostic information 197 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 route 1 mask route 2 ip route 2 gateway route 2 mask mac address discovery mode dhcp reuse lan port type pc port status pc port type pc port autoMDIX vlan id qos layer 2 qos layer 2 voice qos layer 2 signalling qos layer 2 default qos layer 3 qos layer 3 voice qos layer 3 signalling Ildp med operation None None None None 0001e32c68
80. available User menu display The majority of settings that can be made via the user menu on the phone can also be made via the WBM interface gt Page 198 Changes are usually confirmed using the Save amp Exit option or discarded using the Exit Discard Changes option The options grayed out are not available on the OpenScape Desk Phone IP 35G 35G Eco or have no function User Date and time Time hh mm Date DD MM YYYY Daylight saving Yes No Return Difference mins mm Auto DST Yes No Save amp Exit Exit Discard Changes Audio Volumes Loudspeaker Ringer Handset Headset Handsfree Rollover Save amp Exit TII Exit Discard Changes Settings Ringtone Ring file Pattern Ringer1 wav Ringer2 wav Ringer3 wav Ringer4 wav Ringer5 wav Ringer6 wav Return gt Page 168 gt Page 168 gt Page 168 gt Page 169 gt Page 170 gt Page 172 gt Page 172 gt Page 172 gt Page 172 gt Page 172 gt Page 172 gt Page 173 206 Local user menu Ringer melody 2 1 2 3 4 5 6 7 8 Return Ringer tone sequence 1 1 2 3 4 5 6 Return Room character Normal Normal Echoing Muffled Return Open listening Standard mode Standard mode US mode Return Headset sock
81. cond call you can end the first call or place it on hold for subsequent retrieval You can block the second call or the signal tone Page 90 Accepting a second call Prerequisite You are conducting a call and call waiting is allowed Page 90 Select and confirm the option shown You can talk to the second party The connection to the first party is on hold During the call with the second party additional functions are available for selec tion Alternate see Page 50 Complete transfer see Page 51 Conference see gt Page 103 Blind transfer see Page 92 Hold see gt Page 81 put on hold and retrieve second and first call successively gt Page 50 Consultation call from second call If the second call is your active call you can initiate a consultation call from it Prerequisite The administrator must have approved the consultation in the second call From a consultation call in the second call you can initiate a conference toggle between the second call and a consultation call put on hold and retrieve second and first call successively gt Page 50 transfer a call disconnect the calls again During a consultation in the second call the first call is parked and can only be unparked when the consultation or second call ends or these calls were con nected Disconnecting the second call Select and confirm the option shown in the second call s context menu The call to this stati
82. current function is displayed in the second dis play line or Lok gt Page 16 then the idle menu opens You can call up various functions here Entries may vary The idle menu may contain the following entries Redial Ringer off Do not disturb on Mobile logon Cancel callbacks Directed pickup Back Getting to know your OpenScape Desk Phone IP 35G 35G Eco 21 Icons in the idle display In the first line the time weekday and date are displayed in addition to icons for different situations and options Explanation The ringtone is deactivated The phone lock is activated The Do not disturb function is activated A mobile user is logged on to the telephone Meaning You received new voice messages New entries have been added to the call lists Local call forwarding is active An advisory icon in front of own phone number replaced for example by call forward ing or mobility icon 22 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Context dependent displays Depending on the situation at hand the display on your OpenScape Desk Phone IP 35G 35G Eco phone displays different content to which you can respond intuitively Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events Example You missed two calls in your absence 02 You have two ne
83. d Resetting the search fields Prerequisite The search fields are listed Select and confirm the option shown You can now enter new search criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the out put list Select and confirm the option shown You may choose between the following qualifiers No qualifier Job function Address 1 Email Business 1 Mobile Business 2 Private Company Address 2 Select and confirm the desired qualifier Select and confirm to exit the list Phonebooks and call lists 113 or Kirsch Erika Quick search Press the key shown Select and confirm to open the corporate Phone book Press the configured Corporate key for the corporate directory gt Page 69 Q Enter the name Abc Enter the initial letter of the name you are looking for for instance K QK JBL5 Abc If you do not enter any further characters all available names with the corre sponding initial letter are listed after a predefined period of time or after confirm ing with the key QKr pq is 78 abc You can restrict the output by entering the second or other letters The key is used to switch between letters and numbers You can use the 4 v keys to delete individual characters again You can control the search individually by entering special characters To select special c
84. d in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first routed to your phone If you do not answer within the timeframe defined by the administrator the next desti nation phone rings for the configured period of time The caller is informed that the call is being routed to another station The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement OpenScape Voice functions 155 Y Y Parallel call Managing number lists activating parallel call Before the parallel call feature can be activated a parallel call list must be cre ated This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially Each number can consist of up to 30 digits Lift the handset Enter the code for the edit mode see code table Page 163 The edit mode opens and you hear an announcement with the following infor mation Feature nam
85. d key You are connected with the other party The first called is put on Hold again Basic functions 51 Complete Xfer 4 i 9 oe OF Susi Settings User if nec s E VA Configuration Connected calls Allow call joining Yes Yes Y Save amp Exit Connecting parties You can connect the first party with the party you consulted clearing down your connection to both parties in the process Prerequisite You are conducting a consultation call Page 48 and call joining is allowed Page 51 Select and confirm the option shown The active and held calls are joined You are disconnected from the call Connect by hanging up Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call joining You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Confirm Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 52 Basic functions Call back A Cancel call backs v Callback You can request a callback if the station called is busy or if nobody answers You receive the callback as soon as the other party s line becomes free IiE This option
86. d you can consult with someone in your office for instance D You can also use the Hold key instead of the Hold option in the context menu Leaving a conference Exit Conf 4 Select and confirm the option shown in the Conference context menu You are disconnected from the conference call and can dial another number for in stance The other call partners remain connected 10 co Phonebooks and call lists Personal New contact Save amp Exit Personal Niels Bohr Details Last name E Save amp Exit Phonebooks and call lists Personal directory The personal directory is restricted to 100 entries If you have configured a key for the local personal directory you can also open the phonebook using this key gt Page 69 Creating a new contact You can create contacts more conveniently via theWBM interfacee gt Page 198 Press the key shown Confirm to open the local phonebook Select and confirm the option shown Fill in the three fields Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact You can edit contacts more conveniently via the WBM interface gt Page 198 Press the key shown Confirm to open the local phonebook Select and confirm the relevant entry Select and confirm the option shown Select and confirm the Last name field for example Change and confirm Select and confirm the option shown Phon
87. ding Cancel Use last forwarding destination Select and confirm the option to use the last saved destination for e g Any Call again Call forwarding to this destination is immediately activated for Any Call and the key illuminates Activate with variable destination phone numbers If you want to use a new forwarding destination Select and confirm the option shown Enter and confirm the new destination phone number Confirm the last destination phone number saved it will be displayed Call forwarding to this destination is immediately activated for e g Unconditio nal and the key illuminates 58 Call forwarding a Forwar Edit call forwarding 4 O Uncond l l Enter destination o m O Uncond l Edit favourites gt Destination 1 Save amp Exit Saving destination phone numbers for call forwarding D You can also enter the call forwarding settings via the user menu gt Page 79 or via the WBM interface gt Page 198 Press the key shown The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm the option shown Three types of call forwarding are offered in the settings menu Unconditional Busy No reply 1 s D You can check whether Busy or
88. e Current status active inactive Number of numbers currently on the parallel call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the parallel call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated If the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement Activating deactivating parallel call via code You can activate deactivate the parallel call without having to change to edit mode Prerequisite You have already entered numbers in the parallel call list Lift the handset Enter the code to activate or deactivate the parallel call see code table gt Page 163 156 OpenScape Voice functions ca Y t Parking a call If you have answered a call for a colleague and cannot forward it to him you can park the call Call park You are conducting the call Let the other party know e g that you are trying to conn
89. e Delete entry All missed called intended for this line are logged and new missed calls are dis played If the Exclude option is selected for Answered elsewhere missed calls for this line that were answered either by other subscribers in the group or with Directed pickup are neither displayed nor logged see also gt Page 39 The Exclude setting is recommended if groups are set up Missed calls you called back are deleted automatically in the default setting De lete when called You can prevent this by selecting the option Manually for Delete entry and delete these calls specifically yourself Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Displaying missed calls that were answered elsewhere Missed calls that have been answered by other subscribers are indicated with a checkmark Select and confirm the option shown Confirm to prevent calls answered by other subscribers being displayed in the list Select and confirm the option shown Deleting missed calls when called Select and confirm the option shown Confirm to delete entries manually when called Select and confirm the option shown 118 Making calls with multiple lines Making calls with multiple lines You can use your OpenScape Desk Phone IP
90. e a call is incoming on another line Call on line 1 Press the line key for line 2 The call on line 1 is placed on hold Ue All multi line users that share the line on which the call is being held gt Page 17 can now pick up the held call To prevent other users from an swering the held call you must place the call on Consultation hold gt Page 48 Depending on the setting made by your administrator you may have to press the trunk key twice to accept the call on the other line The first call is either placed on hold or released depending on the setting Conduct call on line 2 End call on line 2 Press line key for line 1 Retrieve call on line 1 122 Making calls with multiple lines Putting a line on hold On a multiline telephone you can use the line keys to place calls on hold Prerequisite You are conducting a call E Press the call line key pU gt The LED line key flashes The LED line displays the hold status on all multi line phones to which the line is connected On phones connected to the line a user can press the relevant line key and accept the held call During a consultation call or after accepting a waiting call the hold function can not be used Making calls with multiple lines 123 Settings User if nec P Configuration Keyset Lines Line t Hot warm dest nnnn 4 ae Save amp Exit Lines with hot or warm line function Your administrator ca
91. e configuration 181 Settings User if nec P Locality i Language Deutsch English t Save amp Exit Setting the language and country Selecting a language Use this menu option to select the language for operator prompting You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The language set is displayed Select and confirm to set the required language in our example English Select and confirm the option shown 182 Individual phone configuration You may choose from the following languages Bahasa Indonesia Bahasa Malaysia Brasileiro Catala CeStina Cymraeg Dansk Deutsch 9 Eesti keel 10 English 11 English US 12 Espafiol 13 Frangais 14 Hrvatski 15 Italiano 16 LatvieSu Valoda 17 Lietuvig Kalba 18 Magyar 19 Nederlands 20 Norsk 21 Polski 22 Portugu s 23 Rom n 24 Sloven ina 25 Slovenski Jezik 26 Srpski Jezik 27 Suomi 28 Svenska 29 T rkce 30 EAAnvik 31 BbnrapcKkn 32 MakefouHcku Ja3uk 33 Pyccku 34 Cpncku Je3uk 35 rnx 36 H Ash ONOOARWD Individual phone configuration 183 Settings User if nec s E nm E L a S Locality Country DE Save amp Exit Country specific settings Adapt you
92. e next higher menu Select and confirm the option shown Dialled Niels Bohr 30 05 07 06am Select and confirm the appropriate list entry The phone number associated with the list entry is dialled If you have not al ready lifted the handset conduct the call now in speakerphone mode Select and confirm the option shown 4 100 Enhanced phone functions Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number s last digit The autodial delay can be used when dialling in idle mode Consultation when transferring an answered call The delay can be reduced by performing one of the following activities Pressing the OK key This always works lifting the handset This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook pressing the loudspeaker key This only works if the phone number was en tered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit D a If an emergency number is preset by your administrator the autodial delay for this phone number is reduced to one second Ip Automatic dial delay does not work if you are using a dial plan and Imme diate dialling is configured see gt Page 47 The number is automatically dialled as soon as the stri
93. e number is de termined Ask your administrator for the result 152 OpenScape Voice functions oa elt Y T Hunt group functions To ensure optimum handling of specific calls your telephone can be assigned to a pickup group Page 39 and or a hunt group Your administrator can incorporate multiple telephones in a hunt group If your telephone is assigned to a hunt group OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your admin istrator Hunt groups are a simple solution for distributing calls to a group of tele phones If you want another member of the group to pick up an incoming call you can Set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be forwarded to your tele phone Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset Enter the code see the table of codes Page 163 Wait until you hear the confirmation tone Deactivating Make the line free once more for the hunt group Lift the handset Enter the code see the table of codes Page 163 Wait until you hear the confirmation tone OpenScape Voice functions 153 Marking the last line in the hunt group chain Sets the stop hunt line in the hunt group chain The system will stop looking for a free line in the hunt group chain after it reach
94. eakerphone mode A recall follows immediately and a pop up menu appears on the display Select and confirm the option shown to resume the call in speakerphone mode Select and confirm the option shown to disconnect the call D If you enabled Hold and hang up Page 85 the call is placed on hold for a defined time interval gt Page 84 before the prompt is displayed with a recall to retrieve the call or disconnect You can however retrieve the call or disconnect via the context menu before the defined time expires This function cannot be used on multi line phones Enhanced phone functions 83 Settings User if nec P Configuration Connected calls Allow hold rem No gt es Save amp Exit lt 4 4 Activating deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 84 Enhanced phone functions Settings User if nec P Configuration Connected calls Hold rem delay 3 4 Save amp Exit Setting the hold reminder time Use the Hold reminder function to set the time after which you want to rec
95. ebooks and call lists 109 Personal Niels Bohr Delete Delete Cancel Personal Delete all Delete all entries WM WIN o m Cancel Deleting a contact You can delete contacts more conveniently via the WBM interface gt Page 198 Press the key shown Confirm to open the local phonebook Select and confirm the relevant entry Select and confirm the option shown Confirm the option shown Select and confirm to cancel the process Deleting all contacts You can delete contacts more conveniently via the WBM interface gt Page 198 Press the key shown Confirm to open the local phonebook Select and confirm the option shown Confirm the option shown Select and confirm to cancel the process 11 Phonebooks and call lists Personal Angela Merkel i Kirsch Erika Kramer Elisabeth Searching for a contact Press the key shown Confirm to open the local phonebook The last entry used is displayed on the screen Enter the initial letter of the name you are searching for for instance K Q Js Abc The first name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field QK 5 pq is7 abc The first name found with the initial letters Kr is displayed You can also browse the phonebook with the navigation keys until you find the required
96. ect him Enter the code for parking followed by a line number see code table gt Page 163 You receive a confirmation tone The caller hears a waiting melody Replace the handset Tell your colleague that a call for him is parked and give him the line number Unparking To unpark the call your colleague must proceed as follows Lift the handset Enter the unparking code see code table gt Page 163 He is prompted to enter a line number Enter the specified line number Your colleague is now connected with the waiting caller OpenScape Voice functions 157 Silent Monitoring If this function has been configured by administrator and enabled for the desti nation phone you can join an active call of an internal station and listen in un noticed muted or with the knowledge of the target station active Active silent monitoring Station A and B are on a call You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A Your phone internal station A internal or external station B You can hear and talk to station A You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the destination number see code table gt Page 163 You are connected to the call and can listen If necessary no tify statio
97. ed You can pause and restart the recording at any time in manual and auto start modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is being recorded Your call partner has placed the call on hold You hear the music on hold The recording is paused and the recording symbol o o has disappeared from the dis play Your call partner resumes the call You hear a beep and the recording symbol Qo is shown on the display 194 Call recording Conference Conference Setting up a conference during recording Prerequisite You are conducting a consultation call gt Page 48 or you have ac cepted a second call gt Page 87 and the System conference feature was con figured by the administrator Recording has started The main call is placed on hold The recording button LED is lighting Select and confirm the option shown in the connection s context menu You are connected to both parties at once The conference is displayed with the current participants You hear a beep and the recording symbol is shown in the line for the con ference call Adding conference participants Prerequisite You have set up a conference The System conference feature was configured by the administrator The conference call is now being recorded You have performed a consultation or accepted a second call 2 Page 48 or gt Page 87 The conference call is placed on hold You
98. ed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset Enter the code see code table gt Page 163 for the out of hours call pickup in order to pick up the ringing call i You can also configure a key for picking up out of hours calls OpenScape Voice functions Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table Print this page as an overview Function Code Description Making anonymous calls off gt Page 146 Making anonymous calls on gt Page 146 Making anonymous calls temporarily on gt Page 147 Making anonymous calls temporarily off gt Page 147 List for selective call acceptance gt Page 148 List for selective call rejection gt Page 149 Rejecting anonymous calls gt Page 150 Accepting anonymous calls gt Page 150 Using abbreviated dialling gt Page 151 Call tracing gt Page 151 Making a line busy on gt Page 152 Making a line busy off gt Page 152 End of hunt group chain on gt Page 153 End of hunt group chain off gt Page 153 Edit mode for serial call gt Page 154 Edit mode for parallel call gt Page 155 Activating a parallel call gt Page 155 Deactivatin
99. efining the ring duration before call forwarding on no reply llli eee ee eee 61 Call forwarding by calltype lisielssseeeee RR Ren 62 Forwarding menu sio e m n eee AGREGUE ARR bee eee Pees 62 Using call forwarding 0 00 cece RR e hh 63 Activating or deactivating immediate call forwarding llle 63 Saving destination phone numbers for call forwarding 0 0c e eee eee 64 Preconfiguring or changing destination phone numbers 000000 cee eee eee 65 Copying and pasting destination phone numbers liliis 66 Assigning a destination phone number to a call type a a annaa ee 67 Activating deactivating call forwarding 0 cee tees 67 Call forwarding chain m en 68 Programmable KEYS ass qe dad Sere XR ene 044 OR aao Red Cn 69 List of available functions llilsseeeee e a 69 Programming a Key x etr eck IDE eu XR RES E x Sede aa eal RA REA PUER 70 Access the programming mode cece rn 70 Select key to be programmed lsssssseeeeeee n 71 Programming enhanced functions 00 cee rh 71 Repertory dial 2 2 gk eyed ee hehe Seah eee Dea eh eee ee rpereREYW ee 71 Feature toggle xz uk aig danas beaded REA old dale A ew ee ea ded 72 Configuring a fixed forwarding key 0 0c eh 73 Configuring a variable call forwarding key 74 Contents 7 Using programmed keyS 000 ccc teens 75 Example 1 Calling saved number
100. eive an automatic reminder about a held call The minimum value is 3 that is the reminder is output after three minutes The maximum value is 99 minutes Press 0 to deactivate the delay You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter a value between 1 and 99 in the input mask and confirm Select and confirm the option shown Enhanced phone functions 85 Settings User e if nec Configuration Connected calls Hold and hang up Save amp Exit z lt Activating deactivating Hold and hang up This function works in the following call scenarios You have placed a call manually on hold and hang up You are conducting a consultation call and the second call partner hangs up You accepted a second call and you or the second participant hang up You can use hold and hang up to determine whether you will be prompted im mediately or after a defined time to retrieve the held call III This function cannot be used on multi line phones You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user pa
101. er on Ring were selected gt Page 94 Transfer without consultation You can choose between easy transfer via Transfer key or blind transfer via menu Easy transfer Press the key shown P Enter the phone number of the second party to whom you want to transfer the call and confirm You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 108 Press again the key shown The display returns to idle following successful transfer Blind transfer Blind transfer call 4 Select and confirm the option shown i Enter the phone number of the second party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 108 Confirm or wait until the autodial delay expires The display returns to idle following successful transfer Enhanced phone functions 93 Transferring with consultation You can announce a call to a recipient before transferring it You again can choose between easy transfer via Transfer key or transfer via menu Easy transfer Press the key shown in Enter the phone number of the second party to whom you want to transfer the call and confirm You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 108 Announce the call you want to transfer Press again the key shown The display returns to idle following successful transfer T
102. ering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon appears in the display Z OpenScape Voice functions 145 E OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone D On multi line telephones the full scope of OpenScape Voice functions is only available for the primary line Feature toggle key You can pick a programmable key and program it as a feature toggle key for ac tivating the make line busy and stop hunt functions You can then use the programmable key to activate or deactivate the relevant OpenScape Voice function on the server for this phone You can only program first level programmable keys because those linked to LEDs are used to display the function status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the programmable keys being pressed Example Switching between Line busy and Line free see also gt Page 152 Prerequisite Your administrator configured a programmable key with the func tion Busy make line busy for the hunt group gt Page 72 Press the programmable key the key lights up Press the illuminated programmable key once again to release the line the keys stops illuminating 146 OpenScape Voice functions Y T Y TU
103. ering a call The phone rings with the defined ringtone for calls with a lower Impact Level The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering forwarded calls The phone rings with the defined ringtone for calls with a lower IL The caller is shown with a special icon the forwarding icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Impact Levels 165 5 y Or Repeat dialling S Hawking e Deflect E n Answering a second call The phone rings with the defined ringtone for second calls with a lower IL The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Calls to a lower Impact Level If you are calling a partner with a lower IL this will be displayed when the con nection is established Off hook dialling Lift the handset Enter the station number In the pop up menu Confirm or wait until the dial delay expires see gt Page 100 In the pop up menu Confirm the option shown The connection is set up A special icon and the advisory Lower IL are shown on the display D You can also set up the connection with on hook dialling
104. es this line Activating Lift the handset Y Enter the code see the table of codes gt Page 163 Wait until you hear the confirmation tone n Deactivating Unmark the line as the end of the hunt group chain Lift the handset SY Enter the code see the table of codes Page 163 Wait until you hear the confirmation tone 154 OpenScape Voice functions Y Reachability You can make either serial calls or simultaneous calls on several sites The fea tures for this are Serial call Parallel call Prerequisite The administrator has configured the respective feature for your main number in OpenScape Voice Serial call Managing number lists activating serial call Before the serial call number can be activated a serial call list much be created This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls in cluding your main number should be signalled sequentially Each number can consist of up to 30 digits Lift the handset Enter the code for the edit mode see code table gt Page 163 The edit mode opens and you hear an announcement with the following infor mation Feature name Current status active inactive Number of numbers currently on the serial call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entere
105. esk Phone IP 35G 35G Eco 15 Navigation keys These are used to manage most of your phone s functions and display Function when key is pressed In lists and menus One level back Entry selected Cancel action In input fields Delete character to the left of the cursor In lists and menus Scroll up Press and hold Skip to the start of the list menu In lists and menus Scroll down Press and hold Skip to the end of the list menu Entry selected Perform action Confirm selection Programmable function keys Your OpenScape Desk Phone IP 35G 35G Eco has three keys with LED which are initialised with default settings but you also can assign other functions or numbers to this keys Default settings of the programmable keys Forward Jm BX Do Not Disturb Depending on how they are programmed you can use the keys as Function keys gt Page 69 e Selected dialling keys Page 71 Each key can be programmed with an other function Page 69 The status of a function is shown by the LED on the corresponding function key Impe Line and DDS keys can only be programmed by administrator via the service menu 16 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Meaning of LED displays on function keys Meaning of function key EN Off The function is deactivated p ing Indicates the function status COn The function is activated 1 In t
106. espondingly programmed function key If you still want to access the function for redialling the last number dialled despite having disabled the call journal you can alternatively use the OpenScape Voice last caller redial function assuming this function has been activated by the administrator gt Page 161 Redialling from the call list IE Only calls to the primary line are received on multi line phones gt Page 12 Press the key The Records menu opens Select and confirm see also gt Page 24 Select and confirm the option shown The Dialled call list opens If entries are saved select and confirm the required entry Confirm The phone number associated with the list entry is dialled Redialling from the display dialog Lift the handset Press the key shown Confirm The last phone number entered is dialled Redialling from the idle menu press the key shown to open the idle menu Confirm The last phone number entered is dialled Consulting a second party You can call a second party while a call is in progress The connection to the first party is on hold Prerequisite You are conducting a call Basic functions 49 or Conference Disconnect amp return 4 Retrieve held call Confirm Start conference Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant You can also use an alre
107. et Wired headset Cordless headset Conference unit Return Save amp Exit Exit Discard Changes Special ringers Internal Available Ringer sound Ringer melody Ringer sequence Return External Available Ringer sound Ringer melody Ringer sequence Return Recall Available Ringer sound Ringer melody Ringer sequence Return Emergency call Available Ringtone Pattern melody Pattern sequence gt Page 174 gt Page 175 gt Page 173 gt Page 175 gt Page 175 Local user menu 207 Save amp Exit Exit Discard Changes Special 1 Available Ringtone Pattern melody Pattern sequence Save amp Exit Exit Discard Changes Special 2 Available Ringtone Pattern melody Pattern sequence Save amp Exit Exit Discard Changes Special 3 Available Ringtone Pattern melody Pattern sequence Save amp Exit Exit Discard Changes Return User Configuration Outgoing calls Autodial delay 6 1 2 3 4 5 6 7 8 9 Return Callback No Yes Return Busy when dialling Yes No Return Transfer on ring Yes No Return Immediate dialling Yes No Return Save amp Exit Exit Discard Changes Incoming calls Deflecting Allow deflection
108. g a parallel call gt Page 155 Parking a call gt Page 156 Unparking a call gt Page 156 Active silent monitoring gt Page 157 Muted silent monitoring gt Page 158 One way Intercom gt Page 160 Two way Intercom gt Page 160 Announcing the local phone number gt Page 161 Last answered caller gt Page 161 Last dialled caller gt Page 161 Picking up out of hours calls gt Page 162 164 Impact Levels Impact Levels Communication in the PSN Public Sector Network is split into areas of different Impact Levels IL The Impact Level dictates how you as a user should conduct the telephone call in question It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established Calls with a low Impact Level are treated in a particular way either through their own icons text labels and or a special ringtone It should be noted that the Im pact Level causes no restriction when using the phone either during or prior to connection Calls of the same or a higher Impact Level IL are not identified in any particular way To ensure unrestricted functionality of the Impact Level function the advi i l sory tone must be disabled for unsecured voice connections gt Page 179 Answering a call with a lower Impact Level Prerequisite The administrator has assigned separate call signals for calls with a lower Impact Level Answ
109. g uneditable fields are displayed Address Displays the phone number for the line Ringtone on off Displays whether this line s ringtone is active Selection sequence Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed Setting the time for a delayed ringer Specify the length of time before a held call should be signalled on a line You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line for example line 1 Select and confirm the option shown Enter and confirm a delay value Select and confirm the option shown You can activate and deactivate the set delay time for all line keys using a func tion key gt Page 75 Making calls with multiple lines 129 Y lil Settings User if nec HE Configuration Keyset Lines Line 1 S Ringer file abc mp3 S abc mp3 S Save amp Exit Setting the ringtone for lines If special ringtones have been configured by service personal for lines you can adjust these here to suit your requirements You can also configure this setting via the WBM interface Page 198 Press the key shown Select
110. gotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Exit Discard Changes Diagnostic information Page 196 Reset Resetall user data Function key data No Yes Return A Reset selected user data Cancel Back gt Page 135 gt Page 138 gt Page 185 gt Page 186 gt Page 76 gt Page 76 Local user menu 213 Key functions Normal You can program the following functions on the Normal of the function keys Selected dialling Repeat dialling CF unconditional CF no reply CF busy CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Ringer off Hold Alternate Blind transfer call Transfer call Deflecting Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Show phone screen Directed pickup Release Callback Cancel callbacks Consultation Call Waiting toggle Immediate ring PreView Call recording Built in fwd Pause callbacks Resume callbacks 214 Local user menu Shifted You can program the following functions on the Shifted of the function keys Selected dialling Repeat dialling Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Show phone screen Callback Cancel cal
111. gure these settings via the WBM interface gt Page 198 Setting the time Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Enter and confirm the time Select and confirm the option shown Setting the date Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Enter and confirm the date Select and confirm the option shown Setting daylight saving time The time set is displayed The date set is displayed Prerequisite Auto DST is deactivated gt Page 170 You can also configure this setting via the WBM interface gt Page 198 Individual phone configuration 169 Settings User if nec P Date and time Daylight saving No 0 N lt H i lt lt gt Save amp Exit Settings User if nec P Date and time Difference mins 60 mmmm lt gt E inn Save amp Exit lt I Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The time set is displayed Confirm Select and confirm the
112. h colouring oily or aggressive agents Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth If the telephone is very dirty clean it with a diluted neutral cleaner containing surfactants such asadish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only Never use cleaning fluids containing alcohol or plastic damaging detergents to clean the tele phone The use of scouring agents is also forbidden Troubleshooting Pressed key does not respond Check if the key is stuck If the telephone is locked repdial keys cannot be used This also applies when an emergency number is saved on it Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it Keys with modified functions The following keys may have been reprogrammed by your administrator EIE Starting a conference gt Seite 106 ABA Transferring a call gt Seite 92 EJ Putting the call conference on hold gt Seite 81 Ask your administrator about the modified functions The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display gt Page 133 If itis deactivated activate the ringtone You cannot dial a number Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it To correct
113. haracters first press the X key 114 Phonebooks and call lists Rule list Character Description Searches for the exact string before the special character You can enter the first and last name separated by a comma A search is carried out for the last name possibly using a wildcard and the first first name that starts with the first character after the comma Wildcard This searches for the characters entered and all possi ble subsequent characters You enter these characters by selecting the special characters Quick search using parts of a search string If administrator adds a field to the template for the corporate directory and as signs this field to an existing search field you can use any strings in a last name for example for the search To list all entries for example in which the string er appears in the Last name field enter this character combination when prompted to enter the name Once the output list is available with entries that match this condition you can now skip to the first corresponding entry by entering the initial letter of the last name D Please consult your service personal to establish whether an additional field has been added to the template for the corporate directory and which search field it has been assigned to Note that a traditional quick search will return unintended results in this case Phonebooks and call lists
114. he emergency number via the keypad Privacy security 139 Unlocking the phone The following is displayed Phone locked There are two options available for unlocking the phone User unlock Admin unlock Select and confirm if you know the user password You are prompted to enter the user password or Admin unlock Select and confirm if you only know the administrator password You are prompt ed to enter the administrator password User password or enter and confirm the administrator password The phone is unlocked if the password is correct Impe If the telephone is locked an emergency number entered by administrator can be dialled using the keypad or the option Emergency call If the telephone is locked repdial keys cannot be used This also applies if the emergency number is saved on it 140 Mobility Mobility Prerequisite Your phone is configured to support mobility by administrator A DLS server is available in the LAN and its address is entered in the phone Mobility scenarios When you log on to your phone or any other mobility enabled phone the follow ing scenarios are possible Logging on and off at the same phone Log on as a mobility user gt Page 141 Log off as a mobility user gt Page 142 Logging on and off at different phones In these cases administrator may have made the following settings Log on at a remote phone with forced logon when the user is s
115. hear a beep and the recording symbol o o is shown in the line for the con sultation or second call The call is now being recorded Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference The conference is dis played with all current participants You hear a beep and the recording symbol is shown again in the line for the conference call Call recording 195 Your call is included in a conference during the recording Prerequisite You are conducting a call that is being recorded You are to be in cluded in a conference by your call partner You are placed on hold while the conference is being set up You hear the music on hold while your call partner is setting up the conference The recording is paused and the recording symbol 0 has disappeared from the display Your call partner answers again and you are connected to the conference You hear a beep and the recording symbol is shown in the Conference line The conference call is now being recorded Putting a line on hold manually during the recording There are two options for placing a line manually on hold You place the active line on hold during the call recording and then resume the call on this line You seize a different line during call recording The first line is placed on man ual hold Prerequisite The telephone has more than one line configured The active line
116. his manual flashing keys are identified by this icon regardless of the flashing interval The flashing interval repre sents different statuses which are described in detail in the corresponding sections of the manual Some of the programmable keys on multi line phones can be set up as trunk keys na gt Page 16 Trunk keys on multi line phones only Some of the programmable keys on multi line phones can be set up as trunk keys Each key that is assigned the function line is handled as a line This means up to three lines can be configured A distinction is drawn here between primary secondary and phantom lines Each of these line types can be used on a private or shared basis Primary line All multi line telephones have a primary line This line can be reached in the usual manner via your public phone number Incoming calls are signalled on this line Impe To avoid conflict between individual multi line phones the functions Do not disturb and Call forwarding can only be used for the primary line Secondary line The secondary line on your phone is used as a primary line by another subscriber of the line trunk group Your primary line which is configured on another telephone in the line trunk group simul taneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in the line trunk group Phantom lines are established when the number of
117. ing Save amp Exit v Configuring a fixed forwarding key You can also program keys via the WBM interface gt Page 198 Press and hold one of the three keys BIAIS HAAT or M which is to be as signed a function until the programming prompt is displayed D If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu consult your ad ministrator about the current setting Confirm to begin programming The key illuminates continuously Select and confirm the option shown to program the first level for instance Call forwarding depending on the forwarding type Select a forwarding type CF unconditional CF noreply CF busy Select and confirm the required function Call forwarding depending on the call type If use of system assisted functions has been enabled by administrator and the Forwarding to internal external function activated call forwarding by type functionality will be available to you Forwarding in this case is dependent on the forwarding type and additionally on the call type Select a forwarding type CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Select and confirm this option to enter the forwarding destination Enter and confirm the phone number of the forwarding destination
118. ing information on the other party involved in the call from the call lists No further calls or conversations are then logged The function is always activated by de fault D a When you deactivate the call journal please note that the customary last number redial function will also be affected by this You can then no longer redial the last number dialled gt Page 48 You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Confirm the option shown to disable the call journal The message Call Log is disabled is displayed Confirm the option shown to reactivate the call journal Select and confirm the option shown Ip If the function is deactivated all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are de leted Phonebooks and call lists 117 Settings User if nec P Configuration Call logging Missed calls Answered elsewhere Include Exclude Save amp exit Delete entry When called Manually Save amp exit Logging missed calls This function has two entries each with two options for managing missed calls Answered elsewher
119. ion the name of the feature selective call acceptance the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function OpenScape Voice functions 149 For call rejection As for selective call acceptance you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls Your adminis trator knows how long this list may be in the OpenScape Voice used on site in your facility A call is not connected if the caller s phone number matches a number in the se lection list the caller is notified that the called party rejects calls from this num ber If the caller s number is not in the selection list the call is to you as usual Lift the handset Y Enter the code see the table of codes gt Page 163 Various announcements deliver the following information the name of the feature selective call rejection the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function 150 OpenScape Voice functio
120. ion was programmed by your administrator Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Assuming Allow call waiting is generally activated you can toggle the config ured sensor key to switch call waiting on off gt Page 75 Enhanced phone functions 91 Settings User if nec P Configuration Connected calls Toggle associate No 6 Yes Y Save amp Exit Toggling associate Set the Toggle associate function to Yes if you want to connect to a second or pickup call by hanging up You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 92 Enhanced phone functions Transferring a call You can transfer your current call to another party with or without consultation Prerequisite You are conducting a call The options Allow Call Transfer and Transf
121. is only available if both you and your administrator has activat ed the function gt Page 54 IiE Only the callback requests for your primary line are logged on multi line telephones gt Page 12 Requesting callback Prerequisite The station called is busy or nobody answers Select and confirm the option shown Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example at the end of the working day Prerequisite At least one callback was requested The phone is idle Select and confirm the option shown All callback requests are deleted Basic functions 53 lt gt Reject Deflect A Responding to a callback Prerequisite A callback was requested Your phone rings and the station infor mation appears on the screen Accepting a callback Select and confirm the option shown Rejecting a callback Prerequisite The Reject function has been activated by administrator Select and confirm the option shown The callback request is deleted The caller s phone number is added to the missed calls list Forwarding a callback not OpenScape Voice Prerequisite The Deflect function has been activated by administrator Select and confirm the option shown Enter the phone number and confirm 54 Basic functions Settings User if nec P Configuration Outgoing calls Callback No 4 es Save amp Exit
122. lashes to signal new missed calls or messages Page 16 Press the key and use the navigation keys to select the required submenu Voice mail Calls You can use the navigation keys to navigate through the menus as described on Page 16 Messages If configured contact the relevant administrator this provides you with access to your mailbox system e g HiPath Xpressions If your system is appropriately configured activating this function opens the menu for voicemail gt Page 42 Calls This list appears as soon as you receive new missed calls if you select the Calls submenu in the Records menu You can then scroll up or down to reach the Calls submenu The following calls or call attempts are logged as call lists Missed Missed calls Dialled Dialled calls with or without connection Received Answered calls Forwarded Forwarded calls The number of missed calls and unchecked calls is shown on the idle display Missed calls are not saved and displayed if the call journal is disabled Page 116 Call lists Impe The call journal function must be activated in order to display call lists 2 Page 116 The call journal must also be activated for the customary last number redial function If the call jour nal is not activated you are simply shown the voicemail selection when you press the ESS TTE key Each call list may contain up to 30 entries Once this limit is reached the oldest entry in the log is deleted
123. lbacks Consultation Pause callbacks Resume callbacks Index 215 Call forwarding information ss 120 ndex CANIS uu 55 Call lists citt rrt te nt tese 108 115 Call log 2 52 oni ati trees ies 24 55 Numerics Call recording alternating 3 2 2 ibid ree ttr d oit cdi ttd zc tie 193 QING alem eea aa A E ATE E AEE 43 automatic occcececcccececcccecccceceuecceteveuseceseveussenensnsans 189 AULO STAN tete rebate aa aaa na 190 callityDes n poet exi reto ree e eed ne 188 A CONTETENCE 194 CONSUILATION creer C Dette d erus 192 prs nud 118 ero plicel oTo edes setae pandas pled tedeviees 191 AICS EID HONE iocari diner tpt a A cc ee Allowing call Joining se scatsca cata censacs caer heaetoestetaer 51 Up oasia 187 Dicat 50 e een MER a Aani 192 Announcing the local phone DHIRBr csse 161 Symbols 2 periit t c epe elo ode ia 189 Answered elsewhele iosusccuiiete i iiesitgitieseesuis 117 DS E 189 Pori T 96 Call settings oom characte nnn US Mutine oe Auto headset sse 33 49 iei 73 AUJA ARAY eainiie E DOW ANS MO e dese cael etic 62 AutoReconnect reiten dea Cu e 97 Assigning destination phone number 67 macte 62 Internal rette tto et Eee aidai 62 B Call tyDes 5 ro ete eh on td 62 ialli Call Waiting I 87 Busy when dialling ecccceeeeeeeeeeeeeeeesenenaeee
124. lephone should be operated in a controlled environment with an ambient temperature be tween 5 C and 40 C To ensure good speakerphone quality the area in front of the microphone front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can con siderably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software update Ime During a software update the phone must not be disconnected from the power supply unit the LAN line or the phone line An update action is indicated by messages on the display and or by flashing LEDs Product support on the Internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki unify com Contents Contents important IDIOFFOBDE s aad c46844454 MR e oe SS 3 Trademarks 12 xp epe et RE adr e den uia aca cU AGE ea dea 3 Location of the telephone l l liillllsleeeelllll ra 4 Software update cux oi ree er re RTI RUE ee ee Re es ee De ee 4 Product support on the Internet
125. lines provided by a communications system exceeds the number of available telephones Getting to know your OpenScape Desk Phone IP 35G 35G Eco 17 Line utilisation Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this line If for example a shared line is being used by a telephone a sta tus message indicating that this line is busy is displayed on all other telephones Page 17 Direct call line A line with a direct connection to another telephone You can see the status of the line from the LED LED display Explanation Not lit The phone is in idle mode Incoming call on the line Page 121 Flashing Hold reminder is activated gt Page 83 Outgoing call on the line Flickering The incoming call was prioritised and selected in accordance with the Automatic line selection for incoming calls option Fast blinking The line is on Hold Blinking Call forwarding is activated Illuminated The line is busy 18 Getting to know your OpenScape Desk Phone IP 35G 35G Eco You can only use the digits 1 to 9 and 0 as well as the and characters when dialling a number To delete digits press Back In situations where text input is possible for example when entering the use
126. ling via the loudspeaker speaker phone mode Press the key shown HE Enter the station number If necessary correct input using the navigation keys Page 16 Press the key shown or wait until the dial delay expires see gt Page 100 Or Redial 1 Y Confirm represents the last number dialled fe First enter the number First enter the number The loudspeaker key illuminates when you enter the first digit Enter the station number If nec Correct input using the navigation keys gt Page 16 Confirm or wait until the dial delay expires see gt Page 100 The connection is set up Imp If you are using a dial plan and Immediate dialling is set see Page 47 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan 1 Please note the information in relation to the call journal on gt Page 48 Basic functions 47 Settings User nm n L a S if nec s E Configuration Outgoing calls Immediate dialling No 6 es Save amp Exit lt 4 4 Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan Immediate dialling is deactivated by default For this reason after entering the number you must either confirm the Dial option or wait until the dial delay ex pires to set up the connection If Immediate dialling is configured your call is automatically dialled
127. logging Logging for call forwarding was also changed in the framework of the new call logging All for warded calls are now only logged under Forwarded Calls and no longer as before with some also logged as Missed Calls This is regardless of how the new parameter for missed calls is defined 26 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Program Service menu Press the Settings key to open the Program Service menu This menu contains the following en tries Personal Corporate Settings User Admin Personal You can create your own local phonebook under Personal containing up to 100 entries Page 98 The data for a subscriber includes the last name first name and phone number You can configure a function key for opening the phonebook Corporate If you have the option of using a corporate directory you can use this option to find subscribers gt Page 98 As a prerequisite for this your administrator must have set up the appropriate access The phonebook can likewise be opened via a programmed function key Settings User Setting options are provided here that allow you to adapt the telephone to your individual require ments Settings gt Admin Once the admin password has been entered this menu is available to the administrator You can use the navigation keys to navigate through the menus as described on Page 16 Getting to know your OpenScape Desk Phone IP 35G 35G Eco 2
128. ly Any Call External nternal 1 Copy Select and confirm the forwarding type here for instance Unconditional Select and confirm the call type here for instance Any Call Select and confirm the option shown 2 Paste to a call type of the same forwarding type Select and confirm the destination call type here for instance External Select and confirm the option shown Both call types now have the same destination phone number The call type Ex ternal is activated automatically 3 Paste to a call type of a different forwarding type Select and confirm the forwarding type here for instance Busy Select and confirm the destination call type here for instance Internal Select and confirm the option shown Both call types now have the same destination phone number The call type In ternal for Busy is activated automatically Press the illuminated key to open the call view Call forwarding 67 Assigning a destination phone number to a call type Prerequisite At least one destination phone number has already been saved Forward Press the key shown The pop up menu opens Edit call forwarding c Select and confirm the option shown Select and confirm the forwarding type here for instance Unconditional L1 Internal 2 Select and confirm the destination call type here for instance Internal 3336 c Select and confirm a previously saved destination C Internal 3336 The call type is activated and the
129. mbH amp Co KG can only help you if you experience problems or defects with the phone Should you have any questions regarding operation your specialist re tailer or network administrator will gladly help you For queries regarding connection of the tele phone please contact your network provider If you experience problems or defects with the phone please dial the service number for your country Intended use The OpenScape Desk Phone IP 35G 35G Eco is a desktop unit designed for voice transmission and for connection to the LAN It can also be used as a workstation device Any other use is re garded as unauthorised Telephone type The phone name data can be found on the name plate on the base of the device The exact prod uct name and serial number are specified here Specific details concerning your communications platform can be obtained from your service technician Please have this information ready when you contact our service department regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum distance is approx 50 cm Proceed as follows to optimise display legibility Turn the phone to tilt the display to ensure you have a frontal view of the display while elim inating light reflexes Adjust the contrast as required gt Page 167 Single line telephone multi
130. member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the One way Intercom and Two way Intercom functions You can cancel One way Intercom or Two way Intercom by replacing the hand set or during a consultation resume the held call Two way Intercom connections can be established from the following states n idle status During manual call holding In a consultation D Functions such as Call Forwarding or Do not disturb are temporarily disabled on the destination caller s phone by the One way Intercom and Two way Intercom functions 160 OpenScape Voice functions Y mm Y One way Intercom From your phone you can directly call any team member whose telephone has a loudspeaker One way Intercom with variable input of member number Lift the handset Enter the code for One way Intercom see code table gt Page 163 followed by the one or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone and can speak to the other party via the loudspeaker To end the call simply hang up One way Intercom to a saved member number Prerequisite The code for One way Intercom and the member number are
131. n The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following additional options Accept Set a forwarding destination Edit call forwarding Cancel Using last forwarding destination Select and confirm within three seconds to reuse the last saved forwarding des tination for Unconditional Call forwarding to this destination is immediately ac tivated for Any Call and the Variable call forwarding key illuminates If you do not confirm Accept immediately call forwarding is activated automati cally after a short time Activating with variable destination phone numbers If you want to use a new forwarding destination Select and confirm within three seconds Enter and confirm the new destination phone number Confirm the last destination phone number saved it will be displayed Call forwarding to the defined destination is immediately activated for Uncondi tional and Any Call and the Variable call forwarding key illuminates Call forwarding Saving destination phone numbers for call forwarding I You can alternatively enter the call forwarding settings via the user menu gt Page 79 or also using the WBM interface gt Page 198 Q Forwar Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options
132. n 154 Saving a destination phone number 64 silent monitoring MID 157 Searching for a contact sees 110 111 Operating instructions usse ost tinte 3 Second call Out of hours call es s 162 Te eTeTu go oer 88 OVENS iresi eter erede etica 124 Second call with consultation call 87 Second ringing call seeees 43 Secondary line ooo cee ececcceceeccnececeseceeeeeseeeeeeeeeseeccneeeenees 16 P Security eer 132 135 Serial call titt errore tad 154 Padlock icon er 31 Setting the time sss 168 Parallel call nnn edere 155 SI 26 167 Parking seen nenne 156 Shared line re 17 Party connection sssseeeen 51 Silent monitoring sseee 157 Phantom line sse 16 Single line telephone sseee 12 Phone Speakerphone mode sss 32 36 locking ee 138 speakerphone distance sss 4 Phone setings tete battled ERE ed 167 Phonebook LDAP E 111 T Local phonebook New contact 108 Telephone maintenance sees 203 Picking up out of hours calls ee 162 Time display format seeee 170 Picking up the held call ce 35 Troubleshooting seeee 203 Primary line sssssssssseeeeeneennne 16 Two way Intercom
133. n A End the silent monitoring unnoticed by replacing the handset 158 OpenScape Voice functions Muted silent monitoring Station A and B are on a call You want to monitor a call but so that neither station notices Your phone internal station A internal or external station B You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other Lift the handset zy Enter the code for active silent monitoring and the destination number see code table gt Page 163 You are connected to the call and can listen End the silent monitoring unnoticed by replacing the handset Y OpenScape Voice functions 159 One way Intercom and Two way Intercom function With One way Intercom or Two way Intercom the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist Possible functions include One way Intercom with variable input of member number to a saved member number Two way Intercom with variable input of member number to a saved member number Prerequisites The team member belongs to the same collective group as you and has like wise been assigned a
134. n a conference room if it is not indicated on the display Lift the handset Enter the code for Announcing the local phone number see code table 2 Page 163 The phone number is announced Then hang up Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller The following two functions could be used alternatively if you have disabled the call journal gt Page 116 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval The last answered call The last missed call The last picked up call group call Lift the handset Enter the code for dialling the last answered caller see code table gt Page 163 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the handset Enter the code for dialling the last caller dialled see code table gt Page 163 The phone number is dialled and the connection is established 162 OpenScape Voice functions oa Picking up out of hours calls If your switchboard is no longer attended after a certain time an out of hours call function can be configured on one or more phones for this period For example if you hear one of the phones that has an out of hours call function configured ringing when the office is clos
135. n alerting tone and the 2nd alert key flashes Press the flashing 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options Accept Reject Deflect Basic functions 45 Y Or Redial 1 44 Making calls D If you selected the option Busy When Dialling Page 102 you will not be interrupted by an incoming call In this case the caller hears the busy signal You can also use enhanced functions such as call lists or the personal or cor porate directory in order to call a subscriber Page 98 Off hook dialling Lift the handset Enter the station number If necessary correct input using the navigation keys Page 16 Confirm or wait until the dial delay expires see gt Page 100 Confirm represents the last number dialled The connection is set up Ip If you are using a dial plan and Immediate dialling is set see gt Page 47 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan ne If a connection is temporarily inaccessible you will hear a special informa tion tone short tone sequence The fault can be rectified quickly so try again to dial this phone number after a reasonable time 1 Please note the information in relation to the call journal on gt Page 48 46 Basic functions On hook dialling The connection is set up with on hook dial
136. n configure a hot or warm line for the primary and second ary line The function is activated when on The Primary line you pick up the phone s handset or press the line or loudspeaker key the secondary line you press the line key A number specified by you is dialled with a hot line immediately and with a warm line after a specific time Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialled Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activated You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the line you want Select and confirm the option shown Enter and confirm the destination Select and confirm the option shown 124 Making calls with multiple lines Connecting A station of a line trunk group is on a call It s primary line is configured as a sec ondary line on your phone This line now has the status busy You can connect to the call by pressing the illuminated key for this line see also gt Page 16 Prerequi
137. n pick up a call signalled at an absent coworker s phone If a colleague has placed a call on hold on his multi line phone you can also pick up this call Accept call Prerequisite You know the coworker s internal phone number and the function is configured for you in OpenScape Voice A coworker s phone rings Select and confirm the option shown in the idle phone s context menu Lift the handset Press the key shown Press the key shown Select and confirm the option shown Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerphone mode Basic functions 35 Directed pickup Z or 0 7 r or Directed pickup 6 Picking up the held call Prerequisite Your colleague has placed a call on hold on their multiline phone gt Page 122 You know the coworker s internal phone number and the function is configured for you in OpenScape Voice Select and confirm the option shown in the idle phone s context menu Lift the handset Press the key shown Press the key shown Select and confirm the option shown Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode 36 Basic functions TEA and owitching from handset to speakerphone mode pe Make note of the two different processes depending on the country setting
138. nd confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the setting you want in the context menu Wired headset Cordless headset or Conference unit Select and confirm the option shown Individual phone configuration 177 Settings User if nec P Special ringers gt e a o Internal t Available Yes Ringer sound ABC wav Special ringers This feature allows up to four different incoming call types to have a special ring tone so you will hear different ringtones when receiving a call depending on who is calling You can assign special ringtones to following call types Internal External Recall Emergency Special 1 Special 2 Special 3 Preposition The administrator has enabled the special ringers You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The setting sequence is the same for all 4 types In the following the settings for Internal are described Select and confirm the option shown Yes shows that the administrator has enabled the special ringers Select and confirm the option shown Confirm Required ringtone file or pattern You will immediately hear the as s
139. new destination is displayed i Press the illuminated key to open the call view Activating deactivating call forwarding Prerequisite One or more forwarding destinations are already configured for the relevant call type s a Forwar Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Edit call forwarding Select and confirm the option shown The list of forwarding types is displayed Unconditional Busy Noreply Uncond l Select and confirm the option shown e g Unconditional O External 3339 Choose one of the call types offered O Any Call 3339 default setting is off O External 3335 O Internal 3336 and confirm your selection for instance External Turn on Select and confirm the option shown The call type is activated You can deacti vate this call type with Turn off 68 Call forwarding You can also activate all three call types The call type Any Call has priority in this case and all calls are forwarded to the defined destination phone number Call forwarding for the call types External and Internal can be activated at the same time INT EXT is then shown on the display for the forwarding type Un conditional The call forwarding settings can appear as follows O Any Call 3339 defa
140. ng entered matches an entry in the dial plan Enhanced phone functions 101 Settings for autodial delay Ua The setting does not affect automatic emergency number dialling If you select Autodial delay you must either confirm the Dial option press the loudspeaker key or wait until the autodial delay expires to set up a call when di alling with the handset on hook You can also configure this setting via the WBM interface gt Page 198 Press the key shown Settings Select and confirm the option shown User Select and confirm the option shown if nec p Enter and confirm the user password Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Autodial delay 8 4 Select and confirm the option shown Enter a value in the input mask and confirm Save amp Exit Select and confirm the option shown 10 Enhanced phone functions Allowing Busy When Dialling If you activate this function an incoming call received while you are performing dialling is rejected The caller then hears the busy signal You can also configure this setting via the WBM interface gt Page 198 Press the key shown Settings Select and confirm the option shown N ll User Select and confirm the option shown if nec s E Enter and confirm the user password Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Busy
141. ng the handset and via the Pickup call menu option The group call can be picked up only via the Pickup call menu option but not by just lifting the handset A key is programmed for call pickup Open a pop up menu with the Call pickup key when a group call is waiting 40 Basic functions Picking up a group call with the call pickup key Prerequisite The Call pickup key is configured per default one of the program mable function keys already is set to Pick up Your administrator has set up the group Call such that it is only displayed through flashing of the Pick up key The phone can also ring when idle A group call is waiting The Pick up key flashes The group call is not shown on the display Press the key shown The group call is now shown on the display with Pickup Caller for Party The pop up menu opens Picking up a group call immediately via the pop up menu Prerequisite Your administrator has set up the group call such that it will be shown immediately on the display and the pop up menu will open A group call is waiting and is shown on the display with Pickup Caller for Party Basic functions 41 Pickup call Y Or gt Pas Or Ignore 2 Picking up a group call The pop up menu opens Confirm Lift the handset only if the appropriate function is set by your administrator Press the key with the Call pickup function or press it again if call answering was initiated
142. nications platform does not feature this function Please contact your sales partner for information on how to upgrade This user guide is intended to help you familiarise yourself with OpenScape Desk Phone IP 35G 35G Eco and all of its functions It contains important information on the safe and proper operation of your OpenScape Desk Phone IP 35G 35G Eco phone These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or program ming an OpenScape Desk Phone IP 35G 35G Eco phone Imp For your own protection please read the section dealing with safety in detail Follow the safe ty instructions carefully in order to avoid endangering yourself or other persons and to pre vent damage to the unit This user guide is designed to be simple and easy to understand providing clear step by step in structions for operating your OpenScape Desk Phone IP 35G 35G Eco phone Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the web interface are indi cated by an icon and page reference J isareference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the Web interface 12 General information Service The service department of Unify G
143. ns Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted In this case you are not informed that a call was rejected Lift the handset Y Enter the code see the table of codes gt Page 163 Accepting You can also accept calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted Lift the handset oY Enter the code see the table of codes gt Page 163 E OpenScape Voice functions 151 Y Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers You can dial a specific phone number by simply entering a digit string As these are three digit numbers you can store up to 1000 phone numbers This list is stored centrally and managed by your administrator Lift the handset Enter the code see the table of codes gt Page 163 followed by a number be tween 0 and 999 for the phone number you want to dial The number is automatically dialled Call tracing You can request automatic tracing of the last received internal call This is par ticularly suitable for identifying malicious irritating or troublesome calls Lift the handset Enter the code see the table of codes gt Page 163 The phon
144. ns via the navigation keys and confirm each one using key OK Applies changes and closes the editor Delete Deletes characters from right to left Cancel Discards changes and exits the editor Mode here key can also be used to switch 123 Digits only ABC Upper case letters only Abc First letter in upper case subsequent letters in lower case abc Lower case letters only Move cursor left Moves the cursor to the left Move cursor right Moves the cursor to the right Copy Copies the entire content to the clipboard Paste Inserts the entire content from the clipboard to the cursor position 20 Getting to know your OpenScape Desk Phone IP 35G 35G Eco Display Your OpenScape Desk Phone IP 35G 35G Eco comes with a black and white LCD display Adjust the contrast to suit your needs gt Page 167 Idle mode If there are no calls taking place or settings being made your OpenScape Desk Phone IP 35G 35G Eco is in idle mode D Press the key to return to the idle display again for example from a call list Page 24 To return to the idle display again from the Settings menu Page 26 press the ETUR key You can also configure a Show telephone screen function however for both cases see Page 69 to return to the idle mode screen again Example Time 10 29 SUN 02 02 13 Date J 220870 Y Open the idle menu Own phone number Message icon Idle menu In idle mode press the navigation keys LY The
145. ntly OpenScape Desk Phone IP 35G 35G Eco has a built in Ethernet switch This means that you can also connect a PC with a Gigabit LAN connection to the LAN directly via the phone The telephone PC connection option must first be activated on the telephone by administrator PC Network switch OpenScape Desk Phone IP 35G 35G Eco Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly Basic functions 31 Basic functions pe Please read the introductory chapter Getting to know your OpenScape Desk Phone IP 35G 35G Eco gt Page 13 carefully before performing any of the steps described here on your phone Secure voice transmission Prerequisite The secure voice communication option must be activated by your administrator If you call a party or receive a call from a party over a secure connection a pad lock icon appears on the display appears on the other party s line You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and the message Unencrypted call appears on the second line for two seconds see gt Page 179 Emergency mode If a failover system has been set up for your OpenScape Voice you can still make calls and use the functions of the failover system despite network faults for example If it happens that your telephone is no longer connected to OpenScape Voice it
146. o RD cR a UR d 121 Making and receiving calls on a single line llle 121 Making and receiving calls with multiple lines llli 121 Putinga lineon hold iios eae ded oe eed Degree AEE PEdored Rx oed 122 Lines with hot or warm line function lisse IIR 123 Connecting ii eet ete added eke bee eee qi der aee Pei 124 Direct station selection Keys 0 0c tenet I eh 125 Calling a station directly 2 eee eae 125 Call PICKUP 4 0 ice ek wel oo ack nes PEE Mee es Se Fee oe POSE Reh BURG RR SR Sos 126 Deflecting a call to a DSS station 0 0 eee 127 LED display on DSS keys 6 0 reren Er hr 127 Settings for MultiLine Keyset 0 0 cette 128 Setting the time for a delayed ringer 0 0 ce eae 128 Setting the ringtone for lines 0 0 III 129 Line preview 0 00 ccc eee eee 130 Folloverfora lirio or area tiae IRRevRebelesaeu be 4eeypaEWedbbeeigxre uw dd 131 PIVACY GEG IB ace ingee p ei de e See Wo ad diae dq FOR dg 132 Activating and deactivating the ringer lille 132 Activating and deactivating the ringer permanently liliis eee 132 Deactivating the ringer temporarily for incoming calls and reactivating it 133 DND Do Not Disturb eec deena axe oe padded OERE RERA RESER doves abs 133 Enabling disabling DND erora sossarna karena a AA A EKA 133 Enabling disabling DND via the idle menu lille 133 To allow Do Not Disturb DND e sa
147. ociated ringer melody Confirm current ringtone file 1 The phone displays the current setting 17 co Individual phone configuration Pattern melody Pattern sequence Save amp Exit N A lt Settings for the Pattern ringtone type If you selected pattern as the ringtone type you can make further settings for the pattern melody and pattern sequence Select and confirm the option shown Select the required pattern melody between 1 and 8 e g 4 You will immedi ately hear the corresponding Ringer melody Confirm the selected Ringer melo dy Select and confirm the option shown Select the required Ringer tone sequence between 1 and 6 e g 2 You imme diately hear the set Ringer melody with the select Ringer tone sequence Con firm the selected setting Select and confirm the option shown Individual phone configuration 179 Settings User if nec P Configuration Connected calls Secure call alert No es Save amp Exit Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure The message Nonsecure connection also appears Prerequisite Secure connection setup is the preference set by your adminis trator You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option sho
148. odo todos e ao os 196 Web interface WBM interface 000085 198 eru PC orr LR c 198 Calling up the WBM interface 1 0 0 0 0 RI n 198 Administrator Pages ills rs 198 User pages e em dub es ed eke Du em phus og donem D eee dO EL RE da 199 User mE 1x nur gae do eee Oe ne Re BE D cuta Reed da ete ead A Rue MR ee 200 Fixing DIODIGIDIS cara siete oe acon oe RR She Oa Ge e n esos 203 Caring for your telephone 0 0 0 cee nee 203 Troubleshooting 222 1 2l ic nel bebe bea ee ea beso ee RC eee eee 203 Contact partner in the case of problems 000 00 cece eee eee eee 203 Labeling keys 2 cres a ha EA pA ee ae hae ee 204 Local USE MENU 4666660544858 Gok Seeders heeeee ead 205 Opening the user menu on the phone 002000 cee eee 205 User menu display 0 00 e eee ee hh 205 Key functioris 22 decur aei headed PG ene dedadedaeedacit Sad reas 213 General information 11 General information About this manual This document contains general descriptions of the technical options which may not always be available in individual cases The respective features must therefore be individually defined in the terms of the contract If a particular function on your phone is not available to you this may be due to one of the following reasons The function is not configured for you or your telephone Please contact your system support representative Your commu
149. oming calls Deflecting Allow deflection No E n lt Default destination 4 Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite An incoming call is displayed or signalled Deflect must be al lowed Select and confirm the option shown If a destination phone number is stored gt Page 77 youcan select and confirm it The call is deflected If you did not set a phone number when programming call deflection you are now prompted to enter a destination phone number for call deflection Enter and confirm the destination phone number The call is deflected Permitting call deflection You can also configure this setting via the WBM interface gt Page 198 Deflect must be authorised by administrator Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm Select and confirm the option shown Enter and confirm the phone number to which the station should be deflected 78 Enhanced phone functions Deflect to DSS Yes A Save amp Exit v Reject 4 pe Entering a destination phone number is not mandatory when call deflec tion is active If you want to deflect an incoming call you are prompted to enter a
150. on is disconnected and the call to the first station is reconnected Ending the second call by hanging up If you or the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled Page 85 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval 88 Enhanced phone functions Ignoring second call Prerequisite You are conducting a call and call waiting is allowed gt Page 90 Ignore Select and confirm the option shown The caller still hears the on hook signal You can subsequently Accept Reject or Deflect the second call While the ignored second call continues to wait from the active call you can make a consultation call initiate a conference toggle between the consultation call and your call party transfer a call A third call would be rejected with the busy signal If you have disconnected the first call the ignored second call rings like a normal call Rejecting a second call Prerequisite You are conducting a call and call waiting is allowed Page 90 Reject Select and confirm the option shown The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list Enhanced phone functions 89 Deflect AN Complete Xfer Or 4 or EET Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed Page 90 Select
151. ontrast fee beads eee eee ARE heeded eae bee ee oe ea ee 167 Date and time issu ats PRM AERA ee ade e PRM ERA PERN ERN RO RA RB E Ld 168 Setting the TME 2 2s 0 e94 ehbadaeeoee REIS pate d dei pun ibi n eens Sheers 168 Setting the date 2 zin EXTA ERN Eq EVO ura Rua ER ERES 168 Setting daylight saving time 2 eh 168 Automatic daylight saving time lille 170 Time display formal ceesre asa area dad er Eee Ree est a sbesedde 170 Date display format i die fel a ea a E ERA EEEE Y Ru E Roa Male 171 Audio 35 zu pede ERE Ru EE ee ee tae ee aa a pa doen dea ee da 172 Volumes ax ace be saper eee haces bates HP aed aha p e dox d aeg Red 172 Settiligs es chhecadayieoads dbbber RPSL PG pde Ma eae die gba beh eds 173 Special rinigers arsenas Rr ac AREE CRUS AR RU GC Ra a E ila AC IU ER D 177 Tone and indication with an unsecured voice connection lille esses 179 Kay CICK xx sch he aid aes ace ea Fu MERE Pe wate PRGA ae A ee Sd alee acne SRG KNEE E 180 10 Contents Setting the language and country 1 2 0 ett 181 Selecting a language 222 646 erea deeb di pd eb Gud bd ede 181 Country specific settings lile hr 183 Alarm on changing the IL 2 20 cece RR hann 184 Network information llsssseeeee Rm Rh 185 Resetting user data i222 esee ge d eder Rang dtdade had db pad queque dtes d ees 186 Initiating the reset isieesusee ee eR RR hh eee 186 Call r cord 24 a prd dee bos C04 Doe EC
152. or M which is to be as signed a function until the programming prompt is displayed Tl If the prompt is not displayed you can only launch key programming via the user menu consult your administrator about the current setting Confirm to begin programming The key illuminates continuously Via the user menu You can also program keys via the user menu Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown You are prompted to press the key you wish to program Press one of the three keys farm 2AT or M which is to be assigned a function The key illuminates continuously Programmable keys 71 Normal Shifted Do not disturb Save amp Exit A o gt I s Normal 4 Repertory dial Setting i Save amp Exit Select key to be programmed Select and confirm the option shown to program the first level Select and confirm the option shown to program the second level Select and confirm the required function in the list e g Do not disturb Select and confirm the option shown Programming enhanced functions Repertory dial Press and hold one of the three keys IRIS HATT or XL which is to be as signed the function until the programming prompt is displayed Confirm to begin programming The key illuminates con
153. or call acceptance 000 sse 148 For Call iicet 00c chase eed ee Paka D ERE paces Se ead abe PEE Ra ee ae ee a 149 Anonymous calls crude Rue Ghee ied ex Y edP def dux ees i eue 150 aen err 150 ACCOPUNG eos rere cii xa ecd CN e VR ATO d A RH HC A ALIS ns AE HIST me 150 Contents 9 Using abbreviated dialling sell 151 Call tracing iiie oui wo ghateedoepheoteiehrede de XE qe ee ibev ee dud deis 151 H nt group functions sete I a poke Rr REX Pena CORR e Rd NOR SORT DG E Has RE uon 152 Making a line busy 4 5 2 444 daane kaat Er eae is dG ha eee eee EA 152 Marking the last line in the hunt group chain liliis 153 Reachability uz b bob e ez PORE xu du uisi eb Adobe eas 154 Serlal call ee b ERR Nu ante sage dade Eque WE ENESE wx daga 154 Parallel call 1 2 ce ema teeny ota dhe ee bk RE wm Rd MuR eee YN d pis 155 Parking a Call 2 20 3 22x XGA oe RA Rud Fu M xu YU X ERES Np Ke uU ay 156 Call park ever etae E debe TREE MARIS Aha eRe S 156 Unparkirngz issu ic ipic expert eG ubew dea du cen oe eee ge fuam cg qus 156 Silent Monitoring rcgi ee x MRE EERE ee ee ee ee Eb ee rd 157 Active silent monitoring 0 0 0 cee I 3 es 157 Muted silent monitoring 0 0 0 0 cette ee 158 One way Intercom and Two way Intercom function 0 0 0 0 ee 159 One way Intercom 22s ese dk oes ee deee cae EER Pee eee A EEG Be 160 Two way Intercomi eds ead tee ae RR be aad tad geared Caan aed as 160
154. ork or PC interface data packets received are illustrated dynamically as columns LAN PC TX The network or PC interface data packets sent are illustrated dy namically as columns LAN PC autonegotiated Yes No Displays whether the network or PC inter face data transfer rate is set to automatic Yes or manual No LAN PC information 10 100 1000 Mbit s Data transfer rate of the network or PC interface If an interface is not in use Link down is displayed 18 O Individual phone configuration Settings if nec HE Reset Reset all user data Cancel HH Resetting user data The following user specific settings changed via the phone menu or the WBM interface can be reset to factory settings Display contrast Language setting Audio settings Volumes Settings Call lists All entries are deleted Programmable keys All personalised programming is deleted see also Page 76 Attention All data is reset without a warning tone Initiating the reset Press the key shown until the Menu tab is active Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The user data is reset to factory settings To cancel the process Call recording 187 Call recording A central voice recorder is installed in the network for recording calls to which your telephone connec
155. orwarding type E Forwar Press the key shown The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Edit call forwarding 4 Select and confirm the option shown L Uncond l 3339 Y Choose one of the forwarding types offered Call forwarding 61 Turn on Y a Forwar Edit call forwarding t C No reply 1 s 3335 4 Set delay O Uncond l 3339 deactivated is the default setting O Busy 3335 O No reply 1 s 3336 and confirm your selection Here for example Uncond l Select and confirm the option shown Call forwarding is activated This type of call forwarding is deactivated with Turn off Call forwarding settings can appear as follows O Uncond l 3339 default setting is off VI Busy 3335 Vl No reply 1 s 3336 Press the illuminated key to open the call display If Unconditional was activated the forwarding destination is displayed with the forwarding icon and the Forward key illuminates The Busy and No reply types of call forwarding are not dis played Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the No reply call for warding is activated D This setting is only available if the Server features function was deacti vated b
156. ory can also be switched off Please check with the relevant administrator Multiline There is no difference between multi line calls and single line calls when it comes to recording calls If recording has started the call is recorded otherwise not The recording status of a line continues as long as calls are connected to this line For example if line A is being recorded manually triggered and the caller switches to line B or puts line A on manual hold and switches to line B the re cording is ended and a partial recording is saved If recording for the call on line B is disabled operating mode Manual or Au toStart and the caller switches to line A the recording for line A is not restarted The operating modes mentioned All Calls AutoStart or Manual refer to the tele phone and are therefore the same for all lines Recording calls Automatic call recording This is the simplest mode If you have accepted a call or called a subscriber and the subscriber answers the call is recorded automatically Refer to gt Page 188 to check which calls this can be As soon as the recording starts you will see the recording symbol o o and hear a beep see also Page 189 You cannot pause the recording manually in this mode 1 Server based conference only 190 Call recording Recording off or iE Y or 47 or Ea Manual call recording Activating or deactivating call recording when the telephone is in idle
157. own Select and confirm the option shown Set and confirm the volume Select and confirm the option shown Individual phone configuration 173 Settings User if nec Hie Settings Room character Normal 2 Save amp Exit Settings D gt e a o User if nec P Settings gt ge o Ringer file Ring file 4 Ring file 4 Save amp Exit Settings Room character To ensure that the other party can hear you properly in speakerphone mode you can adjust the phone to the room acoustics by choosing one of the following room character conditions Normal Echoing Muffled You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the room character in the context menu for example Nor mal Select and confirm the option shown Ringtone If your administrator has loaded suitable files to the phone you can select a re altone file in mid midi or wav format for the ringer tone If no individual au dio files are available the pattern ringtone is preset You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter
158. p text Changing the IL You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu The advisory function is activated Confirm the option shown Individual phone configuration 185 Settings User if nec P Network information Network information This overview in the user area ofthe Service menu provides you with information about the IP address of the phone and the HTML address of the WBM interface It also provides real time data about the network activity of the phone Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown You can browse the following overview IP Address Displays the IP address or name which was assigned to the phone in the network WBM URL HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in the browser DNS domain The DNS domain that can be assigned to the telephone in addi tion to the IP address e g http my OpenScape DeskPhone IP 35G phone LAN PC RX The netw
159. pprox 3 seconds via the loudspeaker and the corresponding line key blinks 1E You hear a short notification tone IUE The ringer melody is not played in speakerphone mode Ie pA amp The telephone rings using the configured call signal the corresponding line key blinks and a pop up menu containing the available information is displayed 132 Privacy security Ringer off Ringer on 4 Privacy security Activating and deactivating the ringer Activating and deactivating the ringer permanently You can deactivate the ringer if you do not want to be disturbed by your phone ringing The ringer can also be deactivated while the phone is ringing Hold down the key in idle mode or even when it rings until the Ringer off icon appears on the display You can also deactivate the function using the option in the idle menu gt Page 20 Select and confirm the option shown Reactivating the ringer Hold down the key in idle mode until the Ringer off icon disappears from the display The ringer is reactivated You can also activate the function using the option in the idle menu Page 20 Select and confirm the option shown Deactivating the ringtone with a key Prerequisite The Ringer off key must be programmed gt Page 69 Press the Ringer off key An incoming call is signalled by a single ringtone burst Press the illuminated key once more to deactivate the Ringer off function Priv
160. r IL the advisory Lower IL will also be displayed Confirm the option shown You are reconnected with the first partner Impact Level alarm If you have activated an IL alarm gt Page 184 you will see an advisory on the display and a defined ringtone rings if the IL changes from a higher to a lower IL This can happen for example when a call is picked up Individual phone configuration 167 Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions You can also configure this setting via the WBM interface gt Page 198 Press the key shown Settings Select and confirm the option shown User Select and confirm the option shown if nec P Enter and confirm the user password Select and confirm the option shown Display 4 Select and confirm the option shown Select and confirm the option shown or Set and confirm the contrast Save amp Exit Select and confirm the option shown 16 co Individual phone configuration Settings User if nec P Date and time Time 14 44 mummm lt gt inn Save amp Exit Settings User lt I if nec P Date and time i Date 20 02 2007 Save amp Exit ii HE IE Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary You can also confi
161. r password you can also use the dial keys to enter text in addition to the digits and special characters mentioned To do this press the numerical keys repeatedly Example To enter the letter h press the number Hani key on the keypad twice When entering text all characters available for the key pressed and the character selected are briefly displayed Character overview depends on the current language setting N Oo 0 O COI BR wl dh of Welle e ZEB 3 1 Special characters not in 123 mode 2 Space 3 Switch between upper and lower case Getting to know your OpenScape Desk Phone IP 35G 35G Eco 19 Multi function keys Function during text input Function when held down Write special characters Deactivate activate the ringtone uasi Switch between upper and lower case Activate deactivate the telephone lock Write special characters not in 123 mode Alphabetic labeling of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Text editor Additional options are available in the text editor This is used when programming a forwarding destination for example In this way you can for example move the cursor freely and copy or in sert text You can select further editor functio
162. r phone settings to suit the relevant country specific conditions for example transmission parameters You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The country set is displayed Select and confirm to set the country Select and confirm the option shown here US for instance You may choose from the following countries 1 Argentina AR 2 Australia AT 3 Austria AU 4 Belgium BE 5 Brazil BR 6 Canada CA 7 China CN 8 Chile CL 9 Croatia HR 10 Czech Republic CZ 11 Denmark DK 12 Finland Fl 13 France FR 14 Germany DE 15 Hungary HU 16 India IN 17 Ireland IE 18 Italy IT 19 Japan JP 1 The phone displays the current setting 20 Luxembourg 21 Mexico 22 Netherlands 23 New Zealand 24 Norway 25 Poland 26 Portugal 27 Russian Federation 28 Singapore 29 Slovakia 30 South Africa 31 Spain 32 Sweden 33 Switzerland 34 Thailand 35 Turkey 36 United Kingdom 37 United States 38 Vietnam 18 A Individual phone configuration Settings User if nec ie Configuration Connected calls Lower IL alert No es Save amp Exit Alarm on changing the IL If a call switches from a higher to a lower IL Impact Level this will be indicated by the pop u
163. ransfer via menu Select and confirm the option shown The call is placed on hold FE Enter the phone number of the party to whom you want to transfer the call and confirm You can also select and call a subscriber here from a call list or from one of the two phonebooks Page 108 Announce the call you want to transfer Complete Xfer Select and confirm the option shown gt If the party does not answer You do not have to wait for the second party to answer before you can transfer the call Replace the handset or if speakerphone mode is active press the lit Speaker key to transfer the call If the party does not answer you will be called back by the first party 94 Enhanced phone functions Settings User nm E LA S if nec s E Configuration Connected calls Allow call transfer No 4 Yes Y Save amp Exit Allowing call transfer You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions 95 Settings User if nec P Configuration Outgoing calls Transfer on ring No Yes Y Save amp Exit Allowing Tr
164. s see Label predefined or customised Settings function dependent Shifted Unallocated Unallocated Further functions see Label predefined or customised Settings function dependent Save amp Exit Exit Discard Changes gt Page 167 gt Page 70 gt Page 213 gt Page 70 gt Page 214 Key Module if available such as Program keys Key click Option Save amp Exit Exit Discard Changes Loudness Off Low Medium High Keys Keypad only All keys Return Locality Country DE DE Further countries see Return Language Deutsch Deutsch Further languages see Return Date format dd mm yyy dd mm yyy yyyy mm dd mm dd yyyy Return Time format 24 hour gt Page 180 gt Page 180 gt Page 183 gt Page 183 gt Page 181 gt Page 182 gt Page 171 gt Page 170 212 Local user menu 24 hour 12 Hour AM PM Return Save amp Exit Exit Discard Changes Security Change user password Current password New user password Confirm New user password Save amp Exit Exit Discard Changes Phone lock Save amp Exit Exit Discard Changes Phone lock No Yes Network information Phone address Web address P address LANRX LANTX PCRX PCTX LAN autone
165. s 44 Gall walling second all zc sa cett aN 87 Callback sists eicit te dtt ated Recent atat 52 C GallS e 96 FOPWAPrGING 2 cocos ce nee iude pee en ieadz ace iua 56 Call CE marking teses 2 no iex clo psv dee edet i Bpete 3 acceptillg e t eee Eee Peer es deri dd 32 Conference 12 iudicio peddato onla da vua aed vas 103 OTIC OU T ecedencsfects aaae e a E E EAEE EEEn 77 starting conference 2 00 eee ceesseeeeeseeteeeeseeeeeees 49 ending 3 9 0 9 ie alee edie ied ale 38 Connecting parties esee 51 PAI UN eean n Miei uota a asi atte DU 81 Connection Options ossi deiduaisuu qut emi NR addi iE 30 COMING A Bae stra EE TS 32 Consultation iiszcssdsnqaitaudiiodi sida cudeto eddie aeta nnee 44 48 I NN ERR RN P RN RI 78 Consultation call from second call 87 transfer 2 cc ccceccececeeecececeececcecececeececeecececaeaeaneanens 92 Context ones a ee deer rale edes addens onu 47 Call CONTON eee ner eee eiee ee ere AS Context MenUS erc 22 Call forwarding CONTASE ceci libet teer ue 167 Activate deactivate sssssssssseee 60 Copy and insert destination phone numbers 59 Activating deactivating ssssssees 67 Copying pasting destination phone numbers 66 Copy and insert destination phone numbers 59 Corporate directory ssssee 111 Copying pasting destination phone numbers 66 ere ie
166. s one of the three keys RIKER Glaus or PIS with the function Call Wait ing toggle Press the Call Waiting toggle key The key goes out The second call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay gt Page 128 on and off for all line keys By default the delay is set the key does not illuminate Press one of the three keys ENAC Gaus or MI with the function Immedi ate ring Press the Immediate ring key The key lights up The delay ringtone is disabled An incoming call rings immediately regardless of what delay time is configured 76 Programmable keys Settings if nec p Reset Function key data Perform reset Resetting programmable keys Here you can reset keys you configured back to factory settings see also gt Page 186 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown to switch to the Reset user data menu Select the option shown Select and confirm the option shown to delete the content of all keys Select and confirm Reset selected user data The contents of the keys you configured are deleted i Keys which can only be configured by administrator remain unchanged Enhanced phone functions V7 Deflect 089008844 o ae Settings User if nec P Configuration Inc
167. shown in the idle display context menu gt Page 20 You are prompted to enter your mobility ID Enter and confirm Mobility ID usually a telephone number You are prompted to enter the password Enter and confirm the user password The following mobility messages appear in the display Validating Logging off elsewhere Registering The logoff is simultaneously displayed on the remote phone Once logon is com plete the Mobility program key LED lights up and the mobility icon appears in the display 144 Mobility Logging on with forced delayed logoff at a remote phone If the remote phone is busy and your administrator enabled Forced logoff during call with a set timeout forced logoff does not occur until this timeout expires Logon via a key If a program key is configured for Mobility mm Press the Mobility program key or Logon via the context menu Select and confirm the option shown in the idle display context menu 2 Page 20 You are prompted to enter your mobility ID Ei Enter and confirm Mobility ID usually a telephone number You are prompted to enter the password Enter and confirm the user password The following mobility messages appear in the display Validating Logging off elsewhere D At the same time the display on the busy remote phone shows Forced logoff pending After the set timeout the active call is ended and remote logoff is performed Regist
168. site A secondary line is set up on your multi line phone the option to connect to the call is activated for your phone and system based conference is set up for your system gt Page 106 If a preview is set up and activated for the relevant line gt Page 130 you have to press the line key a second time following the preview in order to connect The key of a secondary line illuminates it is busy You want to connect to the call Press the illuminated line key A conference is established You are connected to the parties on the secondary line The key continues to illuminates and the conference is shown on the display D a If there is already a conference on the secondary line you are connected to this conference The conference is shown on the display You can now Put the secondary line on hold Leave the conference on the secondary line Make consultation call Accept a second call Alternate between a new call party and a conference on the secondary line Include a call party from a consultation or a second call in the conference Making calls with multiple lines 125 Direct station selection keys Apart from line keys administrator can also configure direct station selection DSS keys You can use a DSS key to call an internal station directly pick up calls for this station or forward calls directly to it Calling a station directly You cannot use DSS if the user is on another call flashing
169. ssword Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown In the context menu select and confirm the option shown to activate the function or Select and confirm the option shown to deactivate the function again The func tion is always deactivated by default Select and confirm the option shown 86 Enhanced phone functions Settings User if nec P Configuration Connected calls Music on hold No 2 es Save amp Exit lt lt lt Music on hold If the Music on hold option is active music is played back when you are placed on hold by another party You can also configure this setting via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions 87 Disconnect amp return A Call waiting second call You can accept a second incoming call in the course of an ongoing call The call er hears the on hook signal while you hear a call waiting signal tone A bell ap pears on the display and next to it the phone number of the caller is shown You can ignore or accept the second call Before you accept the se
170. subscriber gt Page 15 Phonebooks and call lists 111 Corporate directory The corporate directory is an LDAP database It can be accessed via your net work if access has been configured correctly by administrator You can search for contacts using the name simple search or different criteria for an entry advanced search for example job title or address Searching for a contact Sire Press the key shown Select and confirm to open the corporate Phone book Corporate or Press the configured Corporate key for the corporate directory gt Page 69 Find Select and confirm the option shown The following 11 search fields can be used Last name First name Business 1 Business 2 Mobile Private Company Address 1 Address 2 Job function Email Last name Select and confirm the required search field e g Last name Enter a search text If for example you only enter the initial letter of the last name all entries that start with this initial letter are displayed Find Select and confirm when you have filled out one or more search fields The search begins If the entry you searched for is found you can dial or view the entry details 112 Phonebooks and call lists Details Qualifier Enhanced editing functions in the phonebook Viewing entries Prerequisite You found and selected an entry see above Select and confirm the option shown All fields of the entry are displaye
171. th the entry is dialled 56 Call forwarding Call forwarding Depending on the settings made by administrator standard call forwarding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice gt Page 62 Standard call forwarding You can forward calls for your phone to another phone You can also change activate and deactivate call forwarding during a call The Forwarding function must have been activated by administrator D On multi line telephones Page 12 you can only configure call forward ing for the primary line Three forwarding conditions can be programmed in the forwarding menu Unconditional Busy No reply 1 s Because of its direct impact Unconditional call forwarding has the highest pri ority followed by No reply and Busy If active Unconditional call forwarding is indicated on the display when the phone is idle Forwarded calls can be logged in a call list see gt Page 24 The menu Forwarding offers you three types of call forwarding O Unconditional Destination phone number O Busy Destination phone number L1 No reply 1 s Destination phone number A phone number may already be assigned to each call forwarding type For ex ample one Destination could be Destination 12345 D Alternatively call forwarding can be programmed on one or more keys with a fixed destination and a predefined forwarding or c
172. the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The format set is displayed Select and confirm the time format 12 or 24 hour display Select and confirm the option shown Individual phone configuration 171 Date display format You can also configure this setting via the WBM interface gt Page 198 Press the key shown Settings Select and confirm the option shown User Select and confirm the option shown if nec P Enter and confirm the user password Locality Select and confirm the option shown Date format dd mm yyy S Select and confirm the option shown The format set is displayed yyyy mm dd 4 Select and confirm the format you want Save amp Exit Select and confirm the option shown 17 N Individual phone configuration Settings User if nec Hie Audio Volumes Handset t or Save amp Exit Audio Volumes Use this selection to set the following volumes Loudspeaker Ringer Handset Headset Handsfree Rollover You can also configure this setting via the WBM interface Page 198 Example Handset Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option sh
173. thernet which complies with the IEEE 802 3af standard AN Never open the telephone or a key module Should you encounter any problems con tact the administrator A Use only original accessories The use of other accessories may be hazardous and will render the warranty extended manufacturer s liability and the CE marking invalid Trademarks C The device conforms to the EU directive 1999 5 EC as attested by the CE marking x All electrical and electronic products should be disposed of separately from the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent poten tial damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you purchased the product or your sales representative The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002 96 EC Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment Important information Location of the telephone The te
174. till logged on at that phone Page 143 Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy Page 144 Transferring user defined settings and data When you log off as a mobility user your user defined settings and data are saved in the DLS server so that they can be transferred to another telephone when you log on there This also includes your contacts from your personal di rectory gt Page 108 The personal directory can only be successfully transmit ted if the destination telephone has a similarly structured phonebook Your phonebook cannot be transmitted to an OpenStage 60 for example because the destination phonebook has a different structure Mobility 141 Logging on and off at the same phone Logging on to the phone Prerequisite No other mobility user is logged on Logon via a key If a program key is configured for Mobility Press the Mobility program key or Logon via the context menu Select from the idle display context menu gt Page 20 and confirm 4 Mobile logon The Mobility logon dialog appears You are prompted to enter your mobility ID Hi Enter and confirm Mobility ID usually a telephone number You are prompted to enter the password Hii Enter and confirm the user password The following messages appear on the display Logging on mobile user Validating Registering Downloading user data Once you have
175. tinuously Select and confirm the option shown to program the first level for instance Select and confirm the required function Select and confirm this option to enter a destination phone number Enter and confirm a stations s destination phone number You can select and insert special characters in the dialling sequence Clear call Make consultation Make normal call Pause The menu also offers the following functions OK Cancel Mode ABC Abc abc 123 or HEX Move cursor left Move cursor right Copy Paste Select and confirm the option shown Ur a The repertory dial can be up to 40 characters long Programmable keys Feature toggle You can also program keys via the WBM interface gt Page 198 Only available for hunt group functions gt Page 152 Press and hold one of the three keys RWE HAAT or BX which is to be as signed the function until the programming prompt is displayed OK Confirm to begin programming The key illuminates continuously Normal 4 Select and confirm the option shown to program the first level for instance Feature toggle 4 Select and confirm the required function Setting Select and confirm this option to enter a code Enter and confirm the code see gt Page 163 L Save amp Exit Select and confirm the option shown Programmable keys 73 K la Normal v CF unconditional CF unconditional any 2 Sett
176. ts in order to record the current voice traffic The recorder records the entire voice flow of two or more participants You should configure a recording button in order to simplify handling of manual call recording gt Page 69 It is assumed in the description below that a corre sponding key has been configured Recording modes The administrator can configure the following operating modes for call record ing Manual AutoStart All Calls Disabled The following settings are possible to audibly signal the recording Repeated Single Shot Off Check with your administrator as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the recorder likewise pauses Mode AUTOSTART The telephone starts the recorder automatically You can stop or pause the re corder yourself however and restart it If a call has already been recorded new incoming and outgoing calls will also be recorded If you pause the recorder dur ing a call special calls such as consultation calls call pickups and second calls will not be recorded as long as the recorder is paused If the telephone re
177. ult setting is off M External 3335 M Internal 3336 Ip All call types are deactivated automatically for the forwarding type Uncon ditional Previously activated call forwarding for all call types remains ac tivated with the forwarding types Busy and No reply until deactivated manually by you Activated call forwarding for Busy and No reply is indi cated in the list by the call forwarding icon Press the illuminated key to open the call view If you selected the forwarding type Unconditional and activated a call type here the call type is shown on the display with the call forwarding icon and the Forward key illuminates Nothing is shown on the display for the forwarding types Busy and No reply Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone A popup window opens on your phone s screen with the following information Whois calling Who forwarded first or last The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see 2 Page 80 Programmable keys 69 Programmable keys The phone features a range of functions that can if required be stored on pro grammable keys The phone comes with three preprogrammed programmable keys ENAH 24
178. urity Confirm lock Settings User fer 9 a Security Phone lock t Phone lock No x n lt lt lt Save amp Exit Phone locking You can lock your phone to protect it against unauthorised access In this way no one can make calls or change your user settings unless they know your user password If an emergency number has been entered on the phone by administrator emergency call is then offered as an option on the display when the lock is ac tivated You can also enter the emergency number via the keypad Impe You can only lock the phone if you set a user password Page 135 The password for this must not be the default setting 000000 Check if necessary whether the telephone lock function has been activat ed for you by administrator Activating the phone lock Hold down the key shown Confirm The Locked phone icon appears on the display Page 21 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown The phone is locked gt If an emergency number has been entered on the telephone by adminis trator Emergency call will be offered on the display once you have acti vated the phone lock You can also dial t
179. verts to idle status the AutoStart process is set up again for the next call 188 Call recording Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference Automatic call acceptance Secured or unsecured line Non recordable calls 1 Outgoing calls that have not yet reached full connection status such as a ring ing call Calls on hold Server based conference only Call recording 189 Enhanced functions 1 Aconference can be set up or cleared down during recording 2 A consultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will receive the following advisories while a call is being recorded The recording symbol ao on the display permanent Beep repeated at intervals for you and your call partner Beep single at the start of recording for you and your call partner The audible advis
180. via the loud speaker speakerphone mode or via a connected headset Forwarding a call with a lower Impact Level If you are forwarding a partner with a lower IL to a partner with a higher IL this will be displayed when the connection is established Prerequisite The Deflect function is approved by the administrator A call with a lower IL rings Select and confirm the option shown Enter and confirm the phone number The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown on the display 1 Please note the information in relation to the call journal on gt Page 48 166 Impact Levels Retrieve held call Conducting a call with a lower Impact Level If you have answered a call with a lower IL this will be documented on the dis play Conducting a call You are connected with the partner from a lower Impact Level IL zone The ad visory Lower IL is displayed in the second call line Holding a call If the held call has the status of a lower IL the advisory Lower IL will also be displayed Conference You are connected with two or more partners in a conference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is dis played in the Conference line Reconnecting You have ended a consultation call for example by replacing the handset The held partner is awaiting retrieval If the held call has the status of a lowe
181. w voice messages that you can open by pressing gt Page 24 Your attention will be drawn to events in the second line Explanation You received new voice messages New entries have been added to the call lists Local call forwarding is active Message icon in front of own phone number replaced for example by call forwarding or mobility icon Context menus If an arrow appears beside an entry in the second line a context menu whose options you can select using the navigation keys 4 or v 2 Page 16 The range of functions available is sit uation specific First menu entry selected on callup Consultation Start conference Hold Other menu options Blind transfer call hidden Disconnect Directed pickup I Press the key to return to the telephony interface again for example from a call list 2 Page 24 To return to the telephony interface again from the Settings menu gt Page 26 press the Etre key You can also configure a Show telephone screen function however for both cases see gt Page 69 to return to the telephony interface screen again Getting to know your OpenScape Desk Phone IP 35G 35G Eco 23 Idle display context menu You receive the following functions if activated by pressing the navigation keys or LY The current funtion is displayed in the second display line The other functions are hidden and can be selected using the navigation keys or L
182. when dialling No Select and confirm the option shown es Select and confirm the option shown Save amp Exit Select and confirm the option shown lt 4 4 gt Enhanced phone functions 103 Conference Local conference This type of conference is also referred to as a three party conference It in volves up to three participants Prerequisite You are conducting a consultation call gt Page 48 or have accept ed a second call gt Page 87 and the conference function is active gt Page 104 Initiating a local conference Conference Select and confirm the option shown in the menu You are connected to both parties at once Alternatively you can press the key Conducting one on one calls 1 Party On the display select and confirm the first connection you want to clear down or On the display select and confirm the second connection you want to clear down Select and confirm the option shown You are now involved in a one to one call with the remaining call party B o A gt If you already are involved in a secure connection with a party when you initiate a consultation call the original party is placed on hold The new consultation connection can be either secure or nonsecure However the first connection remains secure even if all three parties are now joined to gether in a conference The entire conference is nonsecure if the connection to at least one of the parties is not secure see also gt
183. when the validity period is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time Itis possible that you will not be able to re use a previously used password for a long time so you will have to create another new password Your administrator can tell you about the rules for what and how many charac ters can or must be used in the password D The preset password 000000 corresponds to a blank password In other words the phone cannot be locked and the user menu is not password protected see also Page 137 The User password can also be modified via the WBM interface gt Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text entry see gt Page 18 and confirm your entry 136 Privacy security Select and confirm the option shown Enter a new password at least six characters and confirm text entry see gt Page 18 Confirm new user password Select and confirm the option shown Enter the new password again and confirm with OK Save amp Exit Select and confirm the
184. wn Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown 18 eo Individual phone configuration Settings User aas if nec Phone Key click Volume Medium Keys Keypad only o m All keys Save amp Exit Key click You can configure whether a key click should be audible when a key is pressed You can also decide whether this should apply for all keys or only for the keys on the keypad In addition you can adjust the click volume or disable the sound You can also configure this setting via the WBM interface Page 198 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm the option shown For instance select and confirm a medium volume level You can also select one of the following three options Low High Off for no click Key selection Select and confirm the option shown Select and confirm if the setting is only to apply for the character input keys Select and confirm the option shown Confirm the option shown Individual phon
185. y the administrator You can also configure this setting via the WBM interface Page 198 Press the key shown Within three seconds Select and confirm the option shown Select and confirm the type of call forwarding Select and confirm the option shown Enter the desired time in seconds and confirm your entry The set time is dis played with the option Call forwarding is activated Press the illuminated key to open the call view 62 Call forwarding Call forwarding by call type If use of system assisted functions has been enabled by administrator and the Ext int Forwardingfunction activated call forwarding by cal type functionality will be available to you Forwarding in this case is dependent on the forwarding type and additionally on the call type The menu layout therefore deviates from that for standard forwarding gt Page 56 You can also change activate and de activate call forwarding during a call Forwarding menu The Forwarding menu is opened either using the configured Variable call for warding key see gt Page 74 or via the user menu gt Page 79 and contains the three forwarding types Unconditional Busy No reply Because of its direct impact Unconditional call forwarding has the highest priority followed by No reply and Busy If active Unconditional call forwarding is indicated on the display when the phone is idle Forwarded calls are logged in a call list if allowed

User Manual OpenScape Desk Phone IP 35G and IP 35G Eco

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