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InfoRad® Wireless Pro

1. You will delete all currently scheduled messages including future recurring messages Are you sure you want to delete all scheduled messages InfoRad Wireless Pro Sending Wireless Messages e 53 Message Queue When you select Queue message from the Options button menu after entering a message InfoRad Wireless Pro automatically creates a Message Dispatch Queue a holding line for messages waiting to be sent This queue can be edited allowing you to remove messages before they are sent When there are messages in the Message Dispatch Queue the Send Queue and Edit Queue options under the Queue menu become active If you select Edit Queue from the Queue menu the Message Queue screen will be displayed Messages to be sent at a later time Message to Message text John Radigan Staff meetin Mike Dreibelbis Monthly Sales report due today Mike Denson Your delivery is here Creighton Ryan Please call John at 555 1212 RE order 5467 Paul Fitzgerald The lake is perfect for water skiing Linda Ross Don t forget to get office supplies Full text for this message Staff meeting at 4 00 Delete selected Delete all In the Edit Queue screen you can selectively highlight and delete from the queue individual messages or all messages in your dispatch queue To mark a message for deleting click on the message line To delete all marked messages click on the Delete selected button Note You can select more than o
2. 216 531 1369 E mail techsupport inforad com Internet www inforad com InfoRad Wireless Pro Installation e 9 Setup Options Setup Overview Your InfoRad Wireless Pro software is configured for Kr compatibility with your computer system during installation InfoRad Wireless Pro provides you with additional communications options should your system or personal needs require them Access to these features is achieved by selecting the option from the Setup menu There are four main setup options e Communications Setup e Internet Setup e Preference Options e Change Graphics Option 10 e Setup Options InfoRad Wireless Pro Communications Setup The Communications Setup defines the settings and options used by InfoRad Wireless Pro when connecting to Messaging Services that are programmed to connect via modem dialup TAP InfoRad Wireless Pro uses the Windows communications settings and dialing properties allowing you to easily use your current Windows modem settings when setting up InfoRad Wireless Pro In addition there are several modem configuration options that you can use to further define how InfoRad Wireless Pro uses your modem To setup InfoRad Wireless Pro s communication settings select Communications from the Setup menu The Communications Setup dialog is displayed Communications Setup Modem Dialing Use this modem to send messages U S Robotics 56K Faxmodem USB Modem
3. Check with your Network Administrator for the correct Username and Password for Proxy Authentication WCTP Server side Errors These errors are of the format 7xxx where xxx is the WCTP error code These are errors returned by the WCTP gateway The text of the error message indicates the problem 74 e Solving Problems InfoRad Wireless Pro Other Errors Modem is Not Dialing General Notes on Dialing Problems Check to see if any other application is using the modem Make sure that the phone line is plugged into the Line jack of the modem and not the Phone jack To rule out software conflicts turn off any fax receive software communications software or remote control software before trying to send a message Verify your modem selection Check for possible device conflicts After dialing a voice or a ring and a beep is heard Verify the phone number you entered in your Messaging Service setup You should always hear a modem connection tone when dialing the correct number Hearing a ring and a beep means you have inadvertently programmed a receiver number into your messaging service access phone number Tone Only or a blank message only numbers are sent or message is garbled or incomplete If the message to a wireless receiver is incomplete or garbled check for the following possible problems Check for a Message Sent status in InfoRad Wireless Pro This indicates that the wirel
4. The settings area of the dialog changes depending on the connection method chosen Dial up SNPP SMTP WCTP or Direct Serial See Messaging Service Connection Settings for details on setting up each of the available connection methods 26 e Building Your Wireless Messaging Directories InfoRad Wireless Pro Messaging Service Connection Settings Depending on the connection method chosen the setup options listed in the settings area of the Messaging Services setup screen vary Listed below are the setup options for each connection method Modem Dial up TAP Connection Send messages via modem dialup TAP v Country United States 1 Port Settings AreaCode Phone Number me DE Use Wizard Iw Use Area Code County Code and Dialing Properties recommended Number will be dialed as Country Select the proper country for this phone number Area Code Enter the phone number s area code Phone Number Enter the messaging service phone number Use of commas in the service phone number delays the dialing sequence by two seconds per comma This is helpful for accessing an outside line in some telephone systems Note that in most cases commas should be entered in your Windows Dialing Properties settings and not in this field Use Area Code Country Code and Dialing Properties If this checkbox is not selected only the phone number will be dialed the area code and country code will not be dialed Use th
5. your own receiver information into InfoRad Wireless Pro you can even send yourself scheduled reminders To schedule a message simply create a message as you normally would then click on the Options button under the message input window and select the Schedule message option from the Options menu to bring up the Scheduled Message dialog Schedule Message OK a r e Send at time 10H 304 AM Cancel EZ E ahs Help Message will be sent One Time e Send Date Fri 10 14 2005 D October 2005 E Sun Mon Tue Wed Thu Fri Sat 1 d ne 7 8 11 12 13 15 18 19 20 21 22 25 26 ZF 28 25 From this dialog you can set the time and date that you would like the wireless receiver message to be sent Once you have selected a date and time to send your message click on the OK button to place your message in the scheduled messages queue The scheduled messages queue can be viewed by selecting Scheduled Messages from the List menu Note InfoRad Wireless Pro will warn you if there are any scheduled messages pending when you try to exit the program InfoRad Wireless Pro cannot send a scheduled message if the program is not running at the specified date and time If the software is not running when a message is scheduled to go out the message will be processed the next time InfoRad Wireless Pro is started according to the Scheduled Messages option in Preference Options on page 20 48 e Sending Wireless Messages In
6. 77 License Agreement InfoRad Wireless Pro Read this agreement carefully before using this software Use of this software by you or your agent including your employee means that you accept the terms of this License Agreement If you do not agree to the terms of this license agreement discontinue use of this software now A refund is issued only if you have removed all the associated software files related to this package from your computer system and have destroyed all backup copies before returning the software Your money will be refunded if you have honored the above stated refund terms and the package is returned within 30 days of purchase If a demonstration version has been supplied it in addition to the terms stated in this agreement is not for sale or copy The demonstration version is supplied solely for demonstrating the product s features and ability to operate This License Agreement licenses the use of this product for the United States of America and in countries that adhere to the copyright laws of the United States of America No use of this software product is authorized or granted by this agreement beyond the United States of America and countries that adhere to the copyright laws of the United States of America THE LICENSEE IS ENTITLED TO 1 Use one copy of the licensed program on a single machine unless this software has been purchased with a multi user SITE or LAN license 2 Remove the licensed program from one
7. Custom Messages 41 45 46 D Dialing Options 67 Dialing Problems 75 Directory Backup and Restore 57 Directory Entries 56 Directory Listings 44 45 Directory Maintenance 44 45 E Edit Controls 20 Edit User button 35 37 Error Codes 62 Error Screen 59 60 64 Errors Communications 66 68 Local 62 Other 75 Remote 63 TAPI 68 Exiting 58 InfoRad Wireless Pro Index e 81 F Failed Messages Screen 59 60 64 Flow Control 12 13 G General Preferences 20 Group Directory 38 Installation Install Procedure 7 9 Options 9 19 Problems 9 Requirements 4 Internet Connection 15 17 L License Agreement 7 77 78 Local Errors 62 Logging 5 36 55 Message and Packet Counts 56 Message Logging 5 36 55 Message Options 44 Message Queue 48 54 58 Messaging by Receiver Number 43 Message Queue 48 54 58 Overview 41 Scheduled 41 47 48 47 48 58 Messaging Directories 23 Messaging Service Directory 24 33 36 55 Modem Dialing Options 67 Initialization String 12 13 63 65 O Other Products 1 P Password 20 Predefined Messages 41 45 46 Preference Options 20 Previous Message 43 45 Problem Solving 59 Problems Dialing 75 82 e Index InfoRad Wireless Pro Installation 9 Proxy 16 17 R Recurring Scheduled Messages 49 Remote Errors 63 Removing Directory Entries 56 Restoring Directories 57 Route on Failure option 34 S Scheduled Messages 41 47 48 47 48 58 Scheduled Mess
8. Now and you will be taken to the InfoR ad Product Registration website The information you provide will only be used by InfoRad to provide product services Register Now Register Later If you select the Register Now button the program will automatically open your internet browser to the InfoRad Product Registration website Registration is necessary for technical support and notification of future upgrades 8 e Installation InfoRad Wireless Pro Installation Problems Should you require additional assistance with InfoRad Wireless Pro please briefly document your problem and questions serial number and version number Technical Support Options Technical Support is only available to registered users of the software as detailed in the licensing agreement Please register if you haven t already This program is licensed with 90 days free telephone technical support included AlphaCare Subscription options are available that extend the support period as well as offer priority telephone support and Upgrade Protection Out of warranty support is also available on a per incident basis Please call InfoRad Sales at 800 228 8998 for details on AlphaCare or e mail to sales inforad com or see our website at www inforad com InfoRad Software Technical Support is available Monday through Friday 8 30 5 30 ET A technical support section with solutions to common problems is also available at www inforad com techsupport Phone
9. Otherwise you will just need the Wireless Receiver Phone Number If using Email SMTP you will need the e mail address for your wireless receiver The Service Provider Phone Number or Service Provider SNPP or WCTP Internet Address and Port or E mail Server Address The Service Provider phone number is the dialup number for your wireless messaging service also sometimes called a Access Number Terminal Number Modem Number Alpha Port phone number or Short Messaging Service phone number If you dial this number from a telephone you should hear a screeching noise like a fax machine If connecting through the Internet the SNPP or WCTP address and port are used to transmit your message to the service provider the E mail Server address is used to relay your message through the Internet mail system If you are unsure of any of the required information contact your wireless messaging or short messaging service 6 e Introduction InfoRad Wireless Pro Installation Installing InfoRad Wireless Pro on your Hard Drive 1 2 3 10 11 12 Make a back up copy of your InfoRad Wireless Pro disk or download file To install InfoRad Wireless Pro on your computer hard drive run the Setup file or download file The InfoRad Wireless Pro Installation wizard license agreement screen will appear Click on the I agree button to continue the installation of InfoRad Wireless Pro The InfoRad Wireless Pro Installation wizard will appear
10. Wireless Pro Modem Configuration If your modem requires a unique initialization string select Override the system s modem configuration use this initialization string instead and enter your modem s initialization string 1 Ifyou are unsure of what initialization string you should use try using the Create button InfoRad Wireless Pro will automatically build a custom modem initialization string for your modem 2 Ifthe custom initialization string built by Create does not work enter a custom modem initialization string manually See Using High Speed and Fax Modems on page 14 for more information on creating a custom initialization string Note If you change the modem selection in Communications Setup you must first click on the Apply button to activate the Create function to allow automatic setup of an initialization string for the newly selected modem Flow Control The flow control settings allows you to enable disable modem flow control and select between software XON XOFF flow control and hardware RTS CTS flow control default setting Normally there is no need to change this setting Communications Log The Keep a log of communications activity for diagnostic purposes checkbox enables communications logging of all modem connections to a files named CM txt which is saved in the program installation directory The log filename is CM followed by the day of the month followed by the tim
11. appears 68 e Solving Problems InfoRad Wireless Pro 1425 TAPI error Could not specify port settings prior to opening port Before placing a call InfoRad Wireless attempts to set the baud rate data bits stop bits flow control error correction and data compression settings specified for the modem and messaging service in use If there is a problem doing this this error appears e Verify with your modem manufacturer that your modem supports the baud rate and data settings required by your messaging service usually 300 100 or 2400 baud with 7 Data Bits Even parity 1 Stop Bit 1435 TAPI error Could not create call parameters This error appears if the data structure containing parameters for TAPI cannot be created This would only happen if the computer ran out of memory 1440 TAPI error Call to lineMakeCall failed InfoRad wireless uses the lineMakeCall function of TAPI which opens the serial port This error appears when this call fails 1450 TAPI error No response to lineMakeCall After placing a phone call with TAPI InfoRad Wireless expects to get some responses back from TAPI including an announcement that the modems have either connected or disconnected If those responses don t arrive within 60 seconds this error appears 1455 TAPI error Couldn t get port handle from TAPI After placing the phone call InfoRad Wireless asks TAPI for direct access to the COM port through which it can send and rece
12. is outside the selected time frame for sending past due scheduled messages If the program has Advanced Scheduled messaging feature Daily Weekly Monthly recurring scheduled messages the next occurrence will always automatically be scheduled after determining to send a past due message If overdue less than Select the time limit for sending past due scheduled messages from 1 Hour to 1 Month InfoRad Wireless Pro Setup Options e 21 Change Graphics Option If you wish you can change the background graphic and the text color used by the software To modify the graphics select the Change Graphics option from the Setup menu Graphics Preferences Backdrop Options Backdrop Picture RS Cancel Browse Backdrop Styles None backdrop off Stretch to fit C Centered Tiled Pick Text Color To select a picture to use as the backdrop enter the directory path and filename of the graphic or click on the Browse button and then select the graphic file you wish to use Next select a backdrop style None Stretch to fit Centered or Tiled To change the color of the text used in the main screen click on the Pick Text Color button and then select the color you wish to use When you click on the Ok button your graphic preferences will be applied to the main screen 22 e Setup Options InfoRad Wireless Pro Building Your Wireless Messaging Directories Messaging Directories Overview InfoRad Wirel
13. name of the person they were sent to If you wish to view specific messages sent to a individual click on that person in the list and then click on the Details button All of the logged messages sent to that specific person are then listed including any errors that occurred when trying to send those messages To see the full text of any of the messages simply click on that message The text will be shown in the Full Message Text box If you wish to copy the information click on the Copy to Clipboard button To delete all messages in the displayed date range simply click on the Delete button Note that the delete function will move the file s to the Windows Recycle Bin A Note About Log Files When information is logged on the hard disk it is generated as a daily file in the InfoRad directory such as JUL17_05 LOG In addition to viewing log files from within InfoRad Wireless you can also use Windows Notepad or any word processing program to view or print logged messages Note that Log Files contain sender information that is not displayed in the Logged Messages viewer To view the sender information for a message Computer Name and Logon Username open the Log Files with Windows Notepad or other word processor Remember to purge your log files occasionally to conserve hard disk space InfoRad Wireless Pro Sending Wireless Messages e 55 Directory Maintenance Directory Listings InfoRad Wireless Pro allows you to prin
14. other commands Try setting the operation mode to direct mode if normal mode fails Some modems use the MS command to set the speed of the modem A typical setting will look like the following MS B103 for a 300 baud rate connection MS B212 for a 1200 baud rate connection For more information on modem configuration please see http www inforad com modemtech html 14 e Setup Options InfoRad Wireless Pro Internet Setup Access the Internet Setup by selecting Internet Settings from the Setup Menu Internet Setup section allows you to configure e Internet Connection Settings e Telnet Proxy Setup Options e Other Internet Setup Internet Setup Internet Connection Telnet Proxy ReplyTO Address M Connect to the internet through e A local area network This dial up connection Earthlink z Dialup login Dialup password Domain Reconnection options Redial up to fo times Pause for fo seconds between attempts HTTF Proxy Server Authentication Proxy server requires authentication Username Password I Keep a log of internet activity for diagnostic purposes Cancel Help InfoRad Wireless Pro Setup Options e 15 Internet Connection Settings These settings are used for internet based messaging services WCTP SNPP SMTP E mail The following are the Internet connection options Connect to the Internet through You can configure the software to conn
15. that if a password is entered into this field and it is not required or is incorrect a communications error can occur while logging onto the wireless messaging service s system Maximum Message Length Enter the maximum number of characters that your wireless messaging service can accept for a text message if it is different from the default setting of 80 characters If you exceed the wireless messaging service s maximum message capability your message will typically be either truncated and partially sent or not sent Log messages to this service If you wish for a log to be kept of all messages sent to this service select this checkbox See Message Logging on page 55 for more information Note Message logging can also be turned on for individual receivers in the Wireless Receiver setup See Manually Adding or Editing a Wireless Receiver on page 35 Connect to this paging service via There are five connection methods supported Modem Dial up TAP connection Internet SNPP Internet E mail SMTP Internet WCTP and Direct Connection via leased line modem or serial connection Check with your messaging service if you are unsure of the connection method to use Note Internet E mail SMTP is not a direct connection to the Messaging Service Internet E mail SMTP utilizes the Internet E mail routing system and as such long delays could result Do not use Internet E mail SMTP for time critical messages Settings
16. to the group click on Ok Note InfoRad Wireless Pro allows up to 500 Group members Modifying a Group 1 From the Listing of Groups screen select the messaging group you want to modify and select the Edit button 2 To add a receiver select that receiver from the Available receivers column and press lt lt Add 3 To remove a receiver select the receiver in the Group Members column and press Remove gt gt 4 When you are finished adding or removing receivers to the group click on Ok to save the changes to the group Note InfoRad Wireless Pro allows up to 500 Group members Receiver Group Assignment Query From the main screen Receiver Group list a Receivers Group assigment s can be viewed by hovering the mouse pointer over or selecting a Receiver name and then clicking the mouse right button A listing of the selected Receivers Group assignments will be displayed The Edit Groups setup dialog can be accessed from the list to change Group assignments by clicking on the Edit Groups button in the assingment list dialog InfoRad Wireless es Select message recipients 2 Type message InfoRad IT Department InfoRad TechSupport Edit Groups John Kale John Radic Done Michael Dr Ey Send Mike Denson Infi R d Paul Fitzgerald Send n O d 0 Messages Scheduled 0 Messages Queued Options Status of Last Message Sent 1 sent InfoRad Wirele
17. Click on the Next button or press Return to continue the installation of InfoRad Wireless Pro You are then prompted for a destination directory for the installation If you wish to change the directory where the InfoRad Wireless Pro application will be installed click on the browse button and select a new directory Otherwise click on the Next button to continue the installation process Note If you are re installing or upgrading InfoRad Wireless Pro the installer will also ask if you wish to use the existing messaging database files and program setup files or replace them Next select Program Access for Current User or ALL Users Selecting Current User will store Program Settings in the Windows Current User Registry Selecting ALL Users will store the Program Settings in the Windows Local Machine Registry All Users Selecting ALL Users may require Administrative privileges You are then asked if you wish to create a shortcut on the desktop for the InfoRad Wireless Pro application Click on the Next button once you have made a selection Ready to Install Click next and Setup will then install the program files Installing Copying file C Program Files InfoR ad Wireless WINPAGE EXE 82 Cancel Once the program files are installed the program will prompt you for program setup information Click on the Next button to begin the program setup Select whether you will be using a Modem dial up Messaging Service or ISP or net
18. Login failed bad login sequence If this message is received it could be a bad connection try re sending the message Continued errors check your Data Settings in the Message Service setup typically should be 7 data Even Parity 1 Stop 2508 TAP error Login failed service not supported The service in this error message refers to the service type specified just before the password in the standard TAP login sequence The only services currently supported are PG1 password for automatic page entry and M for manual message entry but InfoRad products only send the PG1 sequence The TAP standard does mention that other services may be added to the TAP protocol so there is the possibility that there could be a TAP terminal that did not support paging that is the PG1 service type This is the error that would result from using InfoRad products to send a page to such a terminal 2509 TAP error Login failed bad password Incorrect password Typically Services do not require a password and the password field in the Service setup should be blank 2510 TAP error Illegal receiver ID TAP system was expecting the receiver PIN to have a different number of digits to not contain characters that it did contain or otherwise be very different The PIN as received is so screwed up it can t even be looked for in a database of PIN numbers 2511 TAP error Unrecognized receiver ID TAP system does not ha
19. Software Key to Instant Information InfoRad Wireless Pro InfoRad Inc InfoRad and AlphaPage are licensed registered trademarks of Information Radio Technology Inc E mail Connect and AP3 are trademarks of Information Radio Technology Inc Copyright 1985 2007Information Radio Technology Inc All rights reserved Printed in the United States of America Except as permitted under the Copyright Act of 1976 no part of this publication may be reproduced or distributed in any form or by any means or stored in a database or retrieval system without prior written permission of the publisher rev MD0307V10 2D1 InfoRad Wireless Pro Introduction 1 OVERVIEW rstiieiistancea Sapient cabal o n a i pe Rel se eee dive eee iene 1 Other Products secu Dee EES 1 SUP POM ere NE E EE KAREE EREE EEE EE 3 InfoRad Wireless Pro System Requirements cc cccseesseeeseeseeseeeeeceeseeseeeceeeeeaeeeesneeeeesneeees 4 InfoRad Wireless Pro Feattires eere ae a eat aen latent ener EE EEAS 5 What You Need fo Get Started nen nere a a eel eean E ei 6 Installation 7 Installing InfoRad Wireless Pro on your Hard Drive 7 Installation Problems aeioeaio gege ies desiiatasih oe vat aE E EE ESE ies 9 Technical Support Options 25 s 446 Seeisste areas ciseectesie ieee dc needa a dete eed 9 Setup Options 10 Setup OVenvie ws keene fash hahaa ect A E ENE A A 10 een OUER e 11 Modem Dialup Connection Settmnges tsetse esseseseseress
20. Steele Options Linda Ross Signature D Mike Denson Mike Dreibelbis 3 Send E Predefined message gt Paul Fitzgerald d Previous message D Rnhert E n oO Schedule message 0 Messages Scheduled 0 Messages Queued Queue message Send to unlisted receiver 44 e Sending Wireless Messages InfoRad Wireless Pro Signature If you wish to include your message signature with a message click on the Options button below the message entry area select Signature and then select whether you d like the signature placed before or after the message Signature d Before message v After message None Predefined message Previous message Schedule message Queue message Send to unlisted receiver If either of these options is selected your signature message will automatically be included with each message you send Note Your message signature will not be displayed while you enter your message but will be included with the message when it is sent See Preference Options on page 20 for details on setting up a message signature If you include your message signature the character count for the message will include the number of characters in your signature Predefined Messages InfoRad Wireless Pro allows you to define up to 500 common messages into a custom list that can be easily accessed from the message input screen To view or create a predefined message click on the Options button under the messa
21. T as defined in the Messaging Service The Telnet Proxy then establishes a connection to the Messaging service InfoRad Wireless Pro then sends the message to the Messaging Service via the connection established by the Telnet Proxy 18 e Setup Options InfoRad Wireless Pro Other Internet Setup InfoRad Wireless Pro supports sending messages to wireless receivers via Internet E mail using the standard Internet E mail protocol SMTP To send messages via e mail please reference the Messaging Service setup The Other tab in Internet Setup allows you to define the Reply To Address for messages sent via E mail SMTP and WCTP Enter your Internet E mail address in the field Note that some E mail servers may reject messages that do not have a Reply To Address defined The Subject Line field is used as the E mail Subject in E mail SMTP messages Note that some e mail servers may reject messages that do not have a subject defined The subject line can also be used with some SPAM filter software to allow the message through the SMTP server For example an SMTP Server SPAM filter may be defined to allow messages with ALERT as the subject to be processed If no entry is made in the address field then message responses and failed to send notices will not be returned Internet Setup Internet Connection Telnet Proxy Other Reply To Address techsupport inforad con Subject Line ALERT NOTE Some WCTP Messaging Services requi
22. ages Queue 52 Sending Messages by Receiver Number 43 Setup Communications 11 Dialing Options 67 Messaging Directories 23 Options 9 19 Overview 10 Preferences 20 SNPP 16 26 28 Solving Problems 59 Support 3 9 59 System Requirements 4 T TAPI errors 68 Technical Support 3 5 3 8 9 3 5 9 14 59 3 5 59 78 Telnet Proxy 16 17 Tone Only Error 75 W Warranty 3 9 59 77 InfoRad Wireless Pro Index e 83
23. alls to any drive and runs from any drive assignment The standalone version of InfoRad Wireless Pro supports local drives only The network version of InfoRad Wireless supports local or network drives 2 To install InfoRad Wireless Pro in Windows 2000 and greater click on the Start button and select Run Type in x SETUP in the Open line and click OK where x is the floppy or CD drive that contains the InfoRad Wireless Office installation disk Note Web downloaded products consist of a single installation file simply run the downloaded executable exe file 3 InfoRad Wireless Pro only requires 4mb of hard disk space for normal operation Make sure that you have sufficient hard disk space for the installation 60 e Solving Problems InfoRad Wireless Pro Failed Messages Error Screen The Failed Messages Error screen lists all messaging errors that have occurred including the type of problem the probable cause of the problem and any messages from the messaging service You can scroll through the errors to examine each error Failed Messages Message to Message Mike Denson see John at m This message failed because Error 6203 Network error Host returned error code Responses from hardware or remote system 220 Airtouch SNPP server vers 1 0 ready at Wed Sep 22 12 12 49 2004 lt CR gt lt LF gt 550 Error pager ID must be 10 digits lt CR gt lt LF gt 550 Error pager ID must be 10 digits lt CR gt lt LF gt Try agai
24. arily exceeded Some receivers may be limited to the number of messages per day or per month or attempting to send too many messages in a short time period to a specific receiver that might exceed the receiver s capability If this limit is exceeded this error may result Check with your Messaging Service about any limits or restrictions on the specific pager 72 Solving Problems InfoRad Wireless Pro Network Errors Network errors indicate a failure in the process of connecting to the internet finding the paging server on the internet or actually sending the page to the paging server 6001 Network error Could not connect to internet Winsock services could not be started RAS could not be started or a RAS connection could not be established 6002 Network error Could not connect to host Most likely caused by problems with the host name or address as entered in the paging service setup or the telnet proxy setup May also indicate that the host itself is down or that part of the network connecting the user s computer to the host is down or that the host is simply not accepting connections on the specified port 6101 Network error Socket I O operation failed Some unexpected error occurred while sending or receiving data 6201 Network error Host terminated connection The remote host the SNPP server or possibly the telnet proxy server if one is configured disconnected without warning 6202 Network error Time
25. client software logged in OK Could indicate line noise or a timing problem 2503 TAP error Excessive attempts to send re send transaction When the terminal finds that a page contains checksum errors theoretically the result of line noise the client software may try to send the message again If this happens too much the terminal can end the session with this error message 2504 TAP error Message characters not allowed for this receiver The page as the terminal received it contained message characters and the terminal does not recognize that the PIN belongs to a pager with message receiving capabilities The pager could be a simple beeper or tone only device Note differences between this message and 2505 2505 TAP error Message text not allowed for this receiver The page as the terminal received it contained alphabetic characters and the terminal does not recognize that the PIN belongs to a pager with alphabetic message capabilities The pager could be a standard numeric or digital pager Note differences between this message and 2504 70 e Solving Problems InfoRad Wireless Pro 2506 TAP error Excessive invalid pages received Sending multiple messages that contain invalid Receiver ID s could result in this message Check the programming of Receivers or check if the Service has other Dial up Modem ports for sending messages and for which Dial up Modem port to use with your specific Receivers 2507 TAP error
26. computer and install it on another At no time is it permitted to make multiple copies for others to use or transfer the program license except under the terms set forth within this agreement 3 Make one copy of the software solely for backup purposes 4 Transfer the program and license to another party so long as the other party agrees to the terms and conditions of this Agreement and written notification is given to InfoRad Inc of said transfer If the program is transferred all copies not transferred whether in machine readable or printed form must be destroyed This includes all modifications and portions of the program used 5 Use the manual for its intended purpose by the licensee or his agents 6 Telephone Technical Support for 90 days for Registered users Registration may be in the form of Auto Registration mail in registration form fax in registration form or telephone registration THE LICENSEE IS PROHIBITED FROM 1 Using modifying copying or in any way transferring by any means or medium the licensed program except as expressly permitted by this Agreement or by prior written agreement of Information Radio Technology Inc 2 Distributing renting giving lending sub licensing or leasing disseminating translating reverse engineering decompiling disassembling and or creating derivative works from the licensed program 3 Using or allowing use of the backup copy unless the purchased diskette or file becomes def
27. configuration ge Use the system s modem configuration recommended for most systems Override the system s modem configuration use this initialization string instead Create l Keep a log of communications activity for diagnostic purposes Flow control No flow control C Xon Soff flow control RTS CTS hardware flow control Cancel Apply Help InfoRad Wireless Pro Setup Options e 11 Modem Dialup Connection Settings The Modem dialog lists all available modems on the current system and modem configuration settings When you are finished with the modem selection and configuration click on OK to finish the communications setup process Use this modem to send messages Click on the drop down box to select the modem you wish to use with InfoRad Wireless Pro Modem configuration The standard Windows modem settings should work with InfoRad Wireless Pro However if you should need to modify the modem settings for use with InfoRad Wireless Pro additional modem configuration settings are available from within the Modem dialog From this dialog you can change the following options e Modem Configuration e Flow Control e Communications Log Note InfoRad Wireless Pro uses your Windows settings to determine what modems are available and how to dial phone numbers To modify the dialing properties in Windows click on the Dialing tab in the Modems Communications Setup screen 12 e Setup Options InfoRad
28. d out waiting for server The timeout for the paging service set up in the paging service properties screen elapsed with no response from the SNPP server This problem can sometimes be rectified by increasing the timeout but it may indicate something wrong with the SNPP server or with the network connection 6203 Network error Host returned error code SNPP server responded to an SNPP protocol command with a failure code When this error happens the explanation text sent by the SNPP server will be included on the error screen along with this error message That explanation should provide more detail on why the transaction failed The explanation might be for example 550 Error pager ID must be 10 digits or 550 Error pager ID cannot be identified and so on 6301 Network error Target address or URL appears to be invalid The URL address for the Messaging Service could not be parsed in order to attempt a connection Check the Messaging Service address InfoRad Wireless Pro Solving Problems e 73 WCTP Client side Errors 7000 WCTP Error Could not read WCTP response Message to a WCTP gateway was able to POST but the WCTP gateway response was unreadable Attempt to re send 7001 WCTP Error WCTP response was garbled invalid or unrecognized The WCTP gateway reply to a message was OK but the text of the reply cannot be read or is unrecognized This can happen when a valid web page URL is entered in the Messaging Se
29. d paste it into the message input screen When your message is complete click on the Send button to send the message When Send is selected InfoRad Wireless Pro will inform you of its progress in sending your message Optionally you can queue the message for batch sending or schedule when the message will be sent See Message Queue on page 54 Scheduled Messages on page 48 for details 42 e Sending Wireless Messages InfoRad Wireless Pro Sending Messages By Receiver Number InfoRad Wireless Pro allows you to send messages manually without first defining a receiver This is useful for one time messaging needs when you do not wish to add the receiver number to your directory 1 Enter the message you wish to send or use the Options menu pull down to select the previous message and other options A character counter is visible above the message entry area Messages can be up to 1024 characters long and can be optionally auto split depending on the capacity of your messaging service and the receiver you are using See Preference Options on page 20 for more information 2 Click on the Options button under the type message window and then select Send to unlisted receiver The Send to Unlisted Receiver screen will appear Send to Unlisted Receiver Receiver ID Number 5551212 Send message through this messaging service AlphaPage v messaging service with this access number m Cancel 3 Ent
30. ding the area code or the PIN number of the Receiver For PCS phones enter the phone number including the area code 3 Next select the messaging service used by the receiver If their messaging service is not listed you can click on the Add button to start the Add a Messaging Service wizard and enter their messaging service into the database When you have selected the receiver s messaging service click on Next to continue 4 The new receiver setup is complete If you wish to add another receiver click on the Add another receiver button Click on Finish if you are done using the Add Wireless Receiver wizard Note If you later wish to edit this receiver s settings you can use the Wireless Receiver Setup screen to make modifications See Editing an Existing Wireless receiver on page 36 for details InfoRad Wireless Pro Building Your Wireless Messaging Directories e 37 Building Your Group Directory Optional Wireless receivers can be grouped together so you can send messages to a number of people simultaneously When a group is messaged InfoRad Wireless Pro automatically sorts and combines all messages in the messaging dispatch queue according to their messaging service This eliminates redialing and speeds up the messaging process when you have a large number of people to send messages To create a messaging group select Groups from the Edit menu The Listing of Groups screen appears The Listing of Gro
31. e a telnet proxy This may be required since SNPP is not a common port that is open on most Proxy servers or Firewalls Check with your network administrator to determine if you must use a Telnet Proxy and for proper settings Select the Use a telnet proxy for SNPP services checkbox to enable the use of a telnet proxy in the Telnet Proxy tab of Internet Setup Internet Setup Internet Connection Telnet Proxy RepyTO Address JV Use a Telnet proxy for SNPP services Telnet Proxy Address fi 92 168 0 156 Port 23 Telnet prompt Telnet Connect command CONNECT ADDRESS PORTI Use ADDRESS to send address PORT to send port number InfoRad Wireless Pro Setup Options e 17 Use a telnet proxy for SNPP serivces If you are using a proxy or firewall with your internet connection you can select this checkbox to enable proxy use and to specify the proxy settings including the proxy address and port number Note that telnet proxy is used only for SNPP Services WCTP and SMTP Services will not use a telnet proxy WCTP connects via an HTTP Proxy if the network requires SMTP connects via an SMTP server located on your network or at your ISP Telnet Proxy Address and Port This is the address and port number of the proxy server being used Telnet proxy responses The Telnet prompt options specifies the prompt text that the proxy server displays to indicate that it is ready for input Note that if your Telnet prompt co
32. e name of the person carrying the wireless receiver the wireless receiver s phone or PIN number and the wireless messaging service used by the wireless receiver You can also specify if wireless receiver messages sent to the wireless receiver will be logged or not Note Route on Failure feature is not available in InfoRad Wireless Pro Route on Failure feature allows the addition of an alternate delivery method for example if the Internet connection is down the message can be routed to the Dial up TAP Service or the message can be routed to an alternate Receiver for example route the pager message to the persons cell phone or PDA If you desire the Route on Failure feature please see the AlphaPage First Responder product Please contact InfoRad Sales or see our website for more information or purchase Internet www inforad com E mail sales inforad com Phone 800 228 8998 InfoRad Wireless Pro Building Your Wireless Messaging Directories e 35 Adding a New Wireless Receiver 1 2 3 6 When the Listing of Receivers screen appears click on the New button Enter the person s name carrying the wireless receiver Tab or click to the next line and fill in the wireless receiver number Note For Wireless Receivers utilizing a modem dial up TAP connection enter either the pager s PIN number or phone number as required by your messaging service but DO NOT include the area code An exception for this rule would be i
33. e of day for example a message or group of messages sent on the 6th day of the month at 9 15am would have a log file with the name CM060915 txt at 9 15pm the filename would be CM062115 txt InfoRad Wireless Pro Setup Options e 13 Using High Speed and Fax Modems If you need to use a custom modem initialization string and are using a Fax modem a high speed modem above 2400 baud or a modem with error correction or data compression features several of your modem s advanced features will typically need to be disabled to achieve successful communications with a wireless messaging service s answering modem If you are not familiar with the proper commands syntax or command order for your particular modem please reference your modem user manual or contact your modem manufacturer s technical support staff Also note the following settings for a typical initialization string e Select Bell mode For U S e Select CCITT mode For European and other countries e Error correction OFF e Data compression OFF e Auto baud adjust OFF or ON e Return verbal result codes ON typically QOV1 e Extended result codes typically X4 to return BUSY NO DIAL TONE and CONNECT message with speeds e Flow control OFF e Operation mode Normal mode e Modem reset on DTR transition ON e Trellis Encoding OFF e Communications mode asynchronous Note Try adding an amp F at the beginning of the init string to reset modem before issuing
34. e service numbers and your wireless receiver ID number must be valid on the system to which you are connecting Some messaging companies will reject messages if the message is too long Try sending a short message If it successfully sends verify the allowable message length with your wireless messaging service and then set the message size in the wireless messaging service setup 1205 Remote Error Service forced a disconnect The wireless messaging service sent InfoRad Wireless Pro the disconnect code This can happen when the service does not accept InfoRad Wireless Pro s response to the login prompt Check that any password is valid in the Wireless Messaging Service setup advanced properties Note that most wireless messaging services do not require a password A P in error messages in the Failed Messages error screen indicates that the wireless receiver ID is incorrect try and use the PIN number and not the wireless receiver phone number in the receiver s ID Number field Double check the receiver ID to make sure it was correctly entered Some messaging companies will reject messages if the message is too long Try sending a short message If it successfully sends verify the allowable message length with your messaging company and then set the message size in the wireless messaging service Make sure the wireless receiver has been activated or not disconnected by the messaging company Optionally try messaging it fro
35. e wireless messaging service the local computer the phone network or anything else 1301 Communications Error Could not connect with remote modem This appears when the phone was successfully dialed but no CONNECT message was received Common causes are bad service phone numbers bad modem initialization strings bad modems on either end incorrectly installed modems no dial tone and so on Verify that you correctly entered your messaging service phone number and parameters such as baud rate data parity and stop bits You should always hear a high pitched modem connection tone when dialing the correct number If your modem speaker is turned off try dialing the messaging service phone number from a telephone to verify that there is a modem connection tone when connecting Verify your modem selection or custom init string If you are using a Fax or high speed modem disable the data compression and error correction features see Using High Speed and Fax Modems section for more information Verify that you are dialing the correct service number for your wireless receiver messaging services sometimes have multiple service numbers and your wireless receiver number must be valid on the number you are dialing Verify your dialing location settings and selection Check if the messaging service requires a password and if so verify that password normally messaging services don t use a password Double check the custom mode
36. ect to the Internet through your local network or you can select a dial up Internet connection If you select a dial up Internet connection you will need to enter the login account name account password and optional domain name Reconnection options These settings define the number of redial attempts to connect to Internet if a connection or logon problem occurs such as a busy signal HTTP Proxy Server Authentication WCTP Messaging Services utilize the HTTP Internet protocol in the same way as your Internet Browser If your network contains a Proxy Server that requires Authentication to access the Internet check Proxy server requires authentication and enter your Username and Password required for Internet Access Keep a log of internet activity for diagnostic purposes This option enables logging of all internet connections This is useful to confirm that the computer is successfully connecting to the Internet to transmit messages When this option is enabled a file named inetlog txt is saved in the program installation directory This file contains a log of all internet activity generated by the program including connection attempts and sent messages 16 e Setup Options InfoRad Wireless Pro Telnet Proxy Setup Options When sending messages via SNPP to a Messaging Service through a network Internet connection that utilizes a proxy server or firewall for network security it may be necessary to setup InfoRad Wireless Pro to us
37. ective 4 Copying the manual or using the manual except as authorized 78 e Warranty and License Agreement InfoRad Wireless Pro COPYRIGHT The software is licensed to you for your use the software is not sold to you The software and documentation is owned by InfoRad Inc and is protected by the copyright laws of the United States and by international treaties You must reproduce and include the copyright notice on any backup copy Any copy of the software made by you will be the property of InfoRad Inc and is subject to the terms and conditions of this agreement This license agreement terminates with the licensed purchaser or user upon transfer of this program or for failure to comply with the terms of this Agreement Upon termination the licensee has no rights to use this program and must destroy all copies in his or her possession InfoRad Inc retains all rights not expressly granted by this Licensee Agreement This Agreement constitutes the complete and exclusive Agreement between the parties InfoRad reserves the right to change the terms of this agreement with subsequent releases of the software InfoRad Inc 635 East 185th St Cleveland OH 44119 PHONE 216 531 1313 www inforad com InfoRad Wireless Pro Warranty and License Agreement e 79 index A Auto Registration 78 B Background Messaging 58 Backing Up Directories 57 Cc Communications Errors 66 Communications Setup 11 Connection Internet 15 17
38. eekly e Every a week s Days of Week Sun T Mon M Tue Wed l thu J Fi J Sat Start Date Tue 11 15 2005 X End Date 5 Every xx weeks s Select how many weeks 1 52 between sending the message Example Choose 1 week for every week Choose 26 weeks for twice a year Days of the Week Select the day s of the week to send the message Example The message can be sent one day a week several days a week weekdays only or weekends only Start Date Select the date the scheduled message should begin being sent End Date Select the last day the scheduled message should be sent If no end date is selected the message will continue as scheduled until deleted from the Scheduled Messages list Note that the end date will be adjusted automatically when the schedule is saved according to the last time the message can be sent under the selected schedule 50 e Sending Wireless Messages InfoRad Wireless Pro Monthly options Schedule Message OK a i Ze Send at time H MoH eg Cancel Help Message will be sent Zei v e Day of the month EK The BI uesday of the month Start Date Tue 11 15 2005 v End Date Day of the month Select the day of the month 1 31 between sending the message Note If the day of the month selected is greater than the 28 a warning dialog will pop up stating that no message will be sent in any months that do not have that number of days in the month See next op
39. elect whether InfoRad Wireless Pro will automatically retry when sending scheduled messages Retry attempts Enter the number of times you wish the program to attempt to send a message that is receiving an error Seconds between attempts Enter the number of seconds you wish the program to wait before retrying Bring retry window to foreground If the program has to attempt to retry selecting this option will bring the retry window to the foreground in front of any other open windows Spell Check Option Spell Check performs a spelling check of an entered message before sending and allows for correction Options You can use the Options Dialog to specify various spelling checker options These options affect the way the spelling checker operates Click on the Help button for information on available spelling checker options Dictionaries The Dictionaries Dialog allows you to open and close user dictionaries and to edit the contents of an open user dictionary The contents of dictionaries are saved in disk files Click on the Help button for more information on Spell Check Dictionaries Scheduled Messages option Send past due messages This option allows you to send past due scheduled messages within a user selected time frame Turning off this option un checking the option will cause all past due scheduled messages to not be sent If the message is a One Time scheduled message the message will be deleted if the scheduled send time
40. er the ID number of the receiver you wish to send to Note For PCS phones enter the phone number including the area code For text pagers enter either the pager s PIN number or phone number as required by your messaging service but DO NOT include the area code unless you are using internet paging which may require a 10 digit pager phone number including the area code or PIN number 4 Click on the drop down box and select a messaging service or enter the messaging service phone number Click on Ok 5 When your message is complete press Enter or click on the Ok button to send the message InfoRad Wireless Pro will inform you of its progress in sending your message InfoRad Wireless Pro Sending Wireless Messages e 43 Message Options InfoRad Wireless Pro offers you several different options for text message input including the following e Signature e Predefined Messages e Previous Message Last Message Recall e Scheduled Messages e Queue Message See Message Queue on page 54 e Send to unlisted receiver See Sending Messages By Receiver Number on page 43 These options are available by selecting them from the Options button drop down menu InfoRad Wireless Pro File Edit List Queue Setup Help qb Select message recipients 2 Type message Receivers 0 characters 1024 max Creighton Ryan Herb Fitzgerald Jack Radigan John Kale John Radigan John Vitale Kevin Gryczan Kevin
41. ess receiver message was successfully sent to the wireless messaging service The wireless messaging service then radio transmits that message to the wireless receiver s Check for a low battery in the wireless receiver The wireless receiver could be out of range or in a fringe coverage area for transmission The wireless receiver could be in a building with strong RMI Radio Magnetic Interference i e near many computers The wireless receiver could be in a building or area of a building that is difficult to penetrate with radio transmissions Weak or inoperative wireless receiver i e bad wireless receiver Pagers Try using the PIN number instead of the pager phone number Verify that the wireless receiver has been programmed at the wireless messaging service as an alphanumeric text pager or PCS short messaging receiver If the wireless receiver is receiving numeric characters in the message but not the letter characters the wireless receiver has been programmed as a numeric only wireless receiver in the wireless messaging service system and needs to be programmed for alphanumeric text InfoRad Wireless Pro Solving Problems e 75 Warranty and License Agreement InfoRad Wireless Pro Warranty InfoRad Wireless Pro InfoRad Inc warrants only that the diskette upon which the software is furnished shall be free from substantial defects in materials and workmanship under proper and normal use for a period of ninety 90 days
42. ess Pro The Add Wireless Receiver Setup Wizard The Add Wireless Receiver Setup Wizard helps guide you through the process of adding a new wireless receiver to your messaging database To use the wizard select Receivers from the Edit menu or click on the Receivers button in the toolbar Click on the Add button to open the Wireless Receiver Setup screen then click on the Use Wizard button Add Wireless Receiver The following screens will help you set up a new wireless messaging receiver to receive text messages If you wish to set up a new receiver now press Next If you do not wish to set up a new receiver now press Exit 1 You are first prompted to enter a name for the new wireless receiver Enter a name and click on Next to continue 2 You are then prompted for the receiver s personal ID number PIN or wireless receiver number Enter the wireless receiver number or PIN and click on Next to continue Note For Wireless Receivers utilizing a modem dial up TAP connection enter either the pager s PIN number or phone number as required by your messaging service but DO NOT include the area code An exception for this rule would be if you are dialing in to a single central TAP connection for a Messaging Service versus individual TAP connections by city then use the 10 digit phone number with area code If you are using internet paging SNPP WCTP SMTP use the 10 digit phone number inclu
43. ess Pro lets you select wireless receivers for text messages by Name and by Group To do this you must first create the following three messaging database directories Wireless Messaging Service Wireless Receivers and Group in the following order 1 Building Your Wireless Messaging Services Directory 2 Building Your Wireless Receiver Directory 3 Building Your Group Directory Optional These directories contain information about messaging service companies individual wireless receiver numbers and grouped listings of receivers that you wish to send text messages to as a set such as a sales team or emergency action group Also note you can always send a message manually by wireless receiver number See Sending Messages By Receiver Number on page 43 for more details InfoRad Wireless Pro Building Your Wireless Messaging Directories e 23 Building Your Wireless Messaging Services Directory Listing of Messaging Services AlphaPage 216 531 1313 0 0 E mail SMTP mailhost inforad com 25 0 0 InfoRad 800 228 8998 0 0 SNPP snpp inforad com 444 0 0 New WCTP http wetp inforad com wetp 80 0 0 Cancel ik Edit Delete Print List Clear Counts Clear All Counts EZ vc Eee eg Basen Total ot Ocalls 0 packets The Wireless Messaging Service Directory is a database of messaging companies including information on each company s wireless messaging service number and related communications informati
44. f you are dialing in to a single central TAP connection for a Messaging Service versus individual TAP connections by city then use the 10 digit phone number with area code If you are using Internet paging SNPP WCTP SMTP use the 10 digit phone number including the area code or the PIN number of the Receiver For PCS phones enter the phone number including the area code Click on the appropriate wireless messaging service If you wish to add a new wireless messaging service click on the Add button Optionally you can enable message logging for this receiver Note You can also select the message logging options when setting up your messaging service directory to log all messages sent to a specific messaging service See Building Your Wireless Messaging Services Directory on page 24 for more information When all the information is correct click Ok Editing an Existing Wireless receiver To view or edit information about a wireless receiver later select Wireless receivers from the Edit menu 1 Select the wireless receiver you wish to edit from the list and click on the Edit button or double click on the name The system automatically displays the receiver information you entered earlier Tab down or click to any line and change the entry by typing over it or clicking the drop down to select the setting you want Click Ok to save your changes 36 e Building Your Wireless Messaging Directories InfoRad Wirel
45. foRad Wireless Pro Recurring Scheduled Messages InfoRad Wireless Pro includes an Advanced Scheduler allowing for Recurring Scheduled Messages Messages can be set to recur on a Daily Weekly or Monthly schedule To schedule a Recurring Message simply create a message as you normally would then click on the Options button under the message input window and select the Schedule message option from the Options menu to bring up the Scheduled Message dialog then select one of the Advanced Schedule Options from the Message will be sent option drop down Schedule Message OK a Ki Send at time H 122 eg Cancel Help Message will be sent One Time v Send Date InfoRad Wireless Pro Sending Wireless Messages e 49 Daily options Schedule Message OK Send at time E oH Gg Cancel Help Message will be sent Daily e Every i day s Start Date Tue 11 15 2005 v End Date D 2008 J Every xx day s Select how many days 1 365 between sending the message Example Choose 1 day for every day Choose 365 days for once a year Start Date Select the date the scheduled message should begin being sent End Date Select the last day the scheduled message should be sent If no end date is selected the message will continue as scheduled until deleted from the Scheduled Messages list Weekly options Schedule Message Ze Send at time Hi er c Sa Cancel Help Message will be sent W
46. from the date of delivery This warranty does not extend to any diskette that has been damaged as a result of accident or misuse or as a result of service or modification by anyone other than InfoRad Inc InfoRad Inc does not warrant that the software will meet your requirements or that the operation of the software will be error free You assume full responsibility for the selection of the software its installation use and results In no event will InfoRad Inc be liable to you or any other person for any damages including any consequential damages expenses lost profits lost data or other damages arising out the use or of the inability to use the software No other warranties either express or implied are made with respect to this software including but not limited to the implied warranties of fitness for a particular purpose and InfoRad Inc expressly disclaims all warranties not stated herein Some states do not allow the exclusion of implied warranties so the above exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow the limitation or exclusion of incidental or consequential damages for consumer products so the above limitations or exclusions may not apply to you InfoRad Inc 635 East 185th St Cleveland OH 44119 PHONE 216 531 1313 www inforad com InfoRad Wireless Pro Warranty and License Agreement e
47. g system reporting system failure via a secondary wireless system or e mail Serve IT Customizable application that allows for integrating wireless messaging into an existing customer service environment InfoRad Enterprise A Client Server solution for sharing the InfoRad Wireless messaging system over a LAN or WAN Wireless Pro and AlphaPage First Responder features including Internet and dial up TAP messaging NEW Advanced Scheduler NEW Spell Checker NEW Message Templates NEW Route on Failure features and Direct Serial Connection messaging option for use with on site paging systems or leased line connections InfoRad Enterprise SV InfoRad Enterprise with the Messaging Server runs as a Service on Windows 2000 and greater InfoRad Enterprise iNet Low cost reduced capabilty Enterprise Available in 2 and 3 Concurrent Client license only Enterprise iNet supports Internet messaging only Includes NEW Spell Checker and NEW Advanced Scheduler features For full featured product see InfoRad Enterprise and InfoRad Enterprise SV 2 e Introduction InfoRad Wireless Pro Support Technical Support is only available to registered users of the software as detailed in the licensing agreement Please register if you haven t already This program is licensed with 90 days free telephone technical support included AlphaCare Subscription options are available that extend the support period a
48. ge input window and then select the Predefined Message menu Signature gt Predefined message Meeting in 15 minutes Previous message gt The Server is down Call me ASAP Schedule message Queue message Edit predefined messages Send to unlisted receiver To send a predefined message select the message you wish to send from the Predefined message menu The message text is entered into the message input window where it can then be modified and sent as an ordinary wireless receiver message InfoRad Wireless Pro Sending Wireless Messages e 45 To create a new predefined message or edit an existing predefined message select Edit predefined messages from the Predefined message menu The Predefined Messages dialog will appear Predefined Messages Add Edit Delete Cancel Sot ByTimesUsed Alphabetically 0 The Server is down 0 Call me ASAP 0 Meeting in 15 minutes Full Message T ext The Server is down The Predefined Messages dialog allows you to add edit or delete custom messages The list of predefined messages can be listed alphabetically or by the number of times each message has been used e To create a new predefined message click on the Add button then type in the new message you wish to save e To edit a message first highlight the message you wish to modify and then click on the Edit button e To delete a message click on the message you wish to delete and then click
49. ges Loads Scheduled Message file ONLY Legacy Database Files Loads Database Files from InfoRad versions 10 0 and prior Files of type SBS EE NOTE Note that Legacy Database files will not be listed in the Load Program Files Browse dialog unless the Legacy Database Files option is selected 3 Ifyou currently have database files InfoRad Wireless Pro will ask if you are certain you wish to replace the current files Click Ok to load the backup database files InfoRad Wireless Pro Sending Wireless Messages e 57 Exiting InfoRad Wireless Pro To Exit InfoRad Wireless Pro select Exit from the File menu or click on the close box in the upper right hand corner of the main screen If you try to exit InfoRad Wireless Pro while there are messages in the message dispatch queue or scheduled messages InfoRad Wireless Pro will warn you of their presence You can choose to return to the Message screen or exit without saving the message queue Background Messaging If you want to send the messages without maintaining InfoRad Wireless Pro in the foreground select Send or Send Queue from the Queue menu InfoRad Wireless Pro will continue running in the background and your messages will be dispatched while you resume other tasks 58 e Sending Wireless Messages InfoRad Wireless Pro Solving Problems Technical Support If you are having problems first make certain that InfoRad Wireless Pro is configured properly e Setup Options e Bui
50. iable but is not recommended for emergency messaging E mail Server smtp sbeglobal yahoo com Port number 25 I Server requires an SSL secured connection SMTP Authentication Iw Outgoing mail server requires authentication Account name Enter your logon and password XXXXXXXX Password Note Internet E mail SMTP is not typically a direct connection to the Messaging Service Internet E mail SMTP utilizes the Internet E mail routing system and as such long delays could result Do not use Internet E mail SMTP for time critical messages E mail Server and Port Enter the e mail server address and port used to send Internet e mail Check with your network administrator or your ISP for the correct setting Typically the port number for SMTP is 25 Server requires an SSL secured connection Check this option if your SMTP server requires an SSL secure connection Enter the port number for your SMTP SSL connection typically the port number for SMTP SSL is 465 SMTP Authentication Check this option if your outgoing mail server requires Authentication and enter the logon information E mail Server smtp gmaicom Port number 465 Iw Server requires an SSL secured connection SMTP Authentication Iw Outgoing mail server requires authentication Account name Enter Gmail user name and password eens Password InfoRad Wireless Pro Building Your Wireless Messaging Directories e 29 Internet WCTP Connect
51. ion Send messages via intenet W CTP D Server address http wotp inforad com wetp Port number Eu DTD Address http www pia com wireres protocol dtd wetpy1 M Use Secure HTTP WCTP Authentication Iw Server requires authentication Account name miked Password 4 Server address and Port number Enter the Internet address of the WCTP wireless messaging server Examples www inforad com wetp wetp inforad com wetp inforad com wctp DTD Address If your WCTP Service requires a special DTD address enter their DTD address Most providers use the default provided Use Secure HTTP Selecting this option will use Secure HTTP SSL for the connection to the WCTP Server The Port number will change to 443 for HTTPS when selected and the Server address will use the https designation on save WCTP Authentication Most WCTP Services do not require Authentication If your WCTP Provider requires Authentication enter your logon information Note Verizon Wireless Messaging requires Authentication and you must first register at http wetp myairmail com wctpRegistration jsRegistration jsp 30 e Building Your Wireless Messaging Directories InfoRad Wireless Pro Direct Serial Connection If you require Direct Serial Connection for use with on site paging systems or leased line connections AlphaPage First Responder supports Direct Serial Connection Please contact InfoRad Sales or see our website for more inf
52. is only if you have a special dialing sequence that cannot be defined in the dialing properties Use Wizard This button opens the Add a Messaging Service wizard Port Settings This button allows you to change the communications properties for this connection The default settings should work with most messaging services change these settings only if you know that your messaging service requires special settings Paging Service Port Settings IER D baud 7 data even parity 1 stop D Flow Control None x Cancel Help P Use eror correction Use data compression InfoRad Wireless Pro Building Your Wireless Messaging Directories e 27 Internet SNPP Connection Send messages via intenet SNPP X Server address snpp inforad com Port number 444 The standard SNPP port is 444 change this only if you re sure your SNPP server is different Login ID if required Server Address Enter the Internet address of the SNPP wireless messaging server Example snpp alphatech com Port Number Enter the port number of the messaging server usually 444 Login ID If your messaging service requires a login ID enter the login ID here usually the login ID is left blank 28 e Building Your Wireless Messaging Directories InfoRad Wireless Pro Internet E mail SMTP Connection Send messages via internet e mail SMTP v There may be delays associated with SMTP messaging SMTP is usually very rel
53. ive data If the port handle is unavailable for some reason this error appears 1460 TAPI error Could not change call parameters After dialing a call in Override mode Modem Configuration InfoRad Wireless attempts to switch back to standard TAPI mode to actually send pages then hang up If the switch back to standard TAPI mode does not work this error appears 1499 TAPI error Unexpected TAPI error This is error message used in cases where InfoRad Wireless is able to detect that something has gone wrong with TAPI but the error is not one of the above listed errors InfoRad Wireless Pro Solving Problems e 69 TAP Errors The TAP protocol includes provision for a messaging terminal to report 3 digit error codes back to the InfoRad software that is trying to send a page The last three digits of a TAP error are always the same as the digits reported by the paging system For example if the TAP terminal returns error code 501 InfoRad products would show the user error 2501 2112 TAP error Maximum pages entered for session Some Services limit the number of messages that can be sent in a single session Check with your Messaging Service for their limit Exceeding the maximum number allowed per session will result in this message This message might result when sending to large groups multiple groups or a large ad hoc group 2113 TAP error Maximum time reached for session Some Services limit the session connection time when
54. k the messaging service communication parameters Baud Rate Data Bits Parity and Stop Bit Note Most wireless messaging services are 1200 Baud sometimes 2400 or 300 and are almost always 7 data bits even parity 1 stop bit e Check the modem selection in the Communications Setup for proper modem type e Select Override in the Modem Configuration dialog and then click on the Create button to build a unique initialization string for your modem e Reference the Using High Speed and Fax modems section of the manual or on line Help and your modem s manual reference AT command section to construct a modem initialization string for your modem e Check with your modem manufacturer to insure your modem supports the wireless messaging service Baud Rate and data settings Ex 1200 7 even 1 1202 Remote Error Service did not respond to message The wireless messaging service did not return any response code after InfoRad Wireless Pro sent a data block generally a result of a poor connection or can be a problem at the messaging service e Retry sending the message s e If received when sending multiple messages check with your wireless messaging service for any limit on the number of messages that can be sent in a single dial up session 1203 Remote Error Message was not acknowledged The wireless messaging service responded to a data block with the NAK code e Retry sending the message e Remove the area code from
55. lding Your Wireless Messaging Services Directory Please review the following troubleshooting sections first to assist you with the InfoRad Wireless Pro software system e Installation Problems e Error Codes Should you require additional assistance with InfoRad Wireless Pro please briefly document your problem and questions serial number and version number Technical Support Options Technical Support is only available to registered users of the software as detailed in the licensing agreement Please register if you haven t already This program is licensed with 90 days free telephone technical support included AlphaCare Subscription options are available that extend the support period as well as offer priority telephone support and Upgrade Protection Out of warranty support is also available on a per incident basis Please call InfoRad Sales at 800 228 8998 for details on AlphaCare or e mail to sales inforad com or see our website at www inforad com InfoRad Software Technical Support is available Monday through Friday 8 30 5 30 ET A technical support section with solutions to common problems is also available at www inforad com techsupport Phone 216 531 1369 E mail techsupport inforad com Internet www inforad com InfoRad Wireless Pro Solving Problems e 59 Installation Problems If you are having problems installing InfoRad Wireless Pro check the following 1 InfoRad Wireless Pro inst
56. m initialization string if the override option was used during modem setup Make sure the modem isn t attempting to connect to a fax number The wireless messaging system may be experiencing technical difficulties Check with your messaging service 1303 Communications Error There was no dial tone on the dialing line This appears when the local modem could not detect a dial tone and so could not begin dialing Verify the modem is correctly installed Check to see if the phone line is in use or is working properly Verify that your modem has power that you have dial tone at your modem and that your phone line is plugged into the modem jack labeled line Verify that your dialing location and options are correct Windows Telephony or Modems control panels Verify your modem selection If you have a digital phone system you may need to use a special jack to access an analog phone line Plugging your modem directly into a digital phone system will not work and may damage the modem or the phone system 66 e Solving Problems InfoRad Wireless Pro 1304 Communications Error The called number was busy This appears when the program has already redialed the service provider the specified number of times and received a busy signal every time e Verify the messaging service access number is correct e Check if the messaging service is busy or experiencing problems e Increase the re dial on busy setti
57. m your phone as a numeric pager Verify that you are dialing the correct access number for your receiver wireless messaging services sometimes have multiple systems and your wireless receiver number must be valid on the system to which you are connecting 64 e Solving Problems InfoRad Wireless Pro 1206 Remote Error Invalid reply to login The messaging service did not properly respond after InfoRad Wireless Pro s login Retry sending the message Check the data bits and parity settings Messaging Service Advanced Settings Check that any password is valid Try changing the baud rate Messaging Service Advanced Settings Check the modem selection in the Communications Setup to ensure that the proper modem is selected Select Override in the modem configuration and click on the Create button to build a custom initialization string for your modem Reference the Using High Speed and Fax modems section of the manual or on line Help and your modem s manual reference AT command section to construct a modem initialization string for your modem Check with your modem manufacturer to insure your modem supports the messaging service Baud Rate and data settings Ex 1200 7 even 1 InfoRad Wireless Pro Solving Problems e 65 Communications Errors These errors report problems establishing or maintaining the link between the wireless messaging service and the local computer whether the source of the problem is th
58. n later Cancel all Cancel selected To cancel a message click on the message line for that message To cancel all messages click on the Cancel All button Note You can select more than one message at a time to cancel To select more than one message hold down the Control or Ctrl key when clicking on the messages or use the Shift key to select a range of messages from the currently selected message to where you click To try and send the messages again click on the Try again now button If you wish to postpone InfoRad Wireless Pro from attempting to send the messages again click on the Try again Later button This moves the messages back into the send queue where they can be sent at a later time by selecting Send Queue from the Queue menu on the main screen InfoRad Wireless Pro Solving Problems e 61 Error Codes There are several categories of error codes each related to the type of error that occurred The following sections list each category of error codes and the error codes contained within that category Local Errors Local errors are errors that are the result of problems with the local computer that is the one InfoRad Wireless Enterprise is running on For local errors check the following e Make sure the modem is properly connected and turned on e Verify your modem selection advanced settings and other modem options are correct in Communications Setup e Check to see if any
59. ne message at a time to delete To select more than one message hold down the Control or Ctrl key when clicking on pages or use the Shift key to select a range of messages from the currently selected message to where you click Click on OK to close the Edit Queue screen and return to the main screen when you are done with editing or viewing the queue 54 e Sending Wireless Messages InfoRad Wireless Pro Message Logging You can log all messages going to a wireless receiver including a time date stamp You can select your logging preferences when creating or editing a Receiver or Messaging Service directory entry Logging functions when selected under a wireless messaging service name affect any receiver entries that use that particular wireless messaging service When you select Logged Messages from the List Menu the Logged Messages dialog is opened From this window you can view copy delete and print the information stored in your log files Logged Messages Show Messages Sort By From Date 03 22 2004 To Date 03 22 2004 Receiver Name C Message Count 4 message s total j Details Creighton Ryan John Radigan 25 00 Mike Denson 25 00 Nationwide pager Full Message Text Delete All Print Today s messages are displayed by default To view log messages for another date range enter the date range you wish to view then press Enter or click on the Update button The logged messages are summarized by the
60. ng in Communications Setup Advanced Modem Settings Dialing Options 1399 Communications Error The generic communications error that appears when there is some problem reading data from the communications port e Check for any device conflicts InfoRad Wireless Pro Solving Problems e 67 TAPI Errors TAPI errors report problems setting up and using the Windows telephony interface These errors should represent problems that are specific to TAPI and not to the process of sending pages in general For TAPI errors unless specified below check the following e Check other programs that utilize TAPI for a similar problem e Verify the TAPI setup installation for the operating system e Verify that your system is using TAPI 1 4 or above e Verify that you modem is setup properly in the operating system e Check for any device conflicts e Check for any software conflicts e Try deleting the current modem configuration in the Modems Control Panel and then adding it back e Check your TAPI location selection and settings dialing options in the Windows Telephony or Modems control panels 1400 TAPI error TAPI initialization failed To start up TAPI the program must load some TAPI operating system DLLs If the DLLs cannot be loaded this error will appear 1401 TAPI error Could not negotiate common API version There are different versions of TAPI available Windows 95 shipped with TAPI 1 4 Windows NT 4 0 shipped
61. nge Password button enter your new password and click on OK Make sure to document the new password Log File Location Log File Location Browse and create an alternate Log File folder location if desired 20 e Setup Options InfoRad Wireless Pro Message Signature option Message Signature The message signature text allows you to define a short signature string of characters that will be attached to each message you send For example John Smith ARB Inc Type in the signature you wish to use in the Signature Text field and select whether you want the signature inserted before or after each message When you enter a text message you will have the opportunity to turn the signature on or off Failed Message Retries Options This option allows you to select the number of attempts that InfoRad Wireless Pro will make when an error is encountered during sending of a message For Dial up TAP messages the program will also attempt redials upon the following conditions receiving a telephone company busy signal while dialing the messaging service if the modem is in use by another application or if the phone line is in use no dial tone There are several retry options available Retry when manually typed in messages fail This option allows you to select whether InfoRad Wireless Pro will automatically retry when sending a message that you entered and sent manually Retry when scheduled messages fail This option allows you to s
62. ntains a space after the prompt and before the cursor you must enter the space as part of your Telnet prompt text entry To determine your telnet prompt open a command window and establish a telnet connection to your telnet proxy server The command prompt that is returned is your Telnet prompt Telnet proxy commands The Connect command is the command the proxy server will use to connect to the messaging service Internet server Note to send the proxy address enter ADDRESS To send the proxy port enter PORT Example If you enter CONNECT ADDRESS PORT in the Connect command field and your Messaging Service SNPP Internet server address is snpp alphatech com and the port is 444 InfoRad Wireless Pro will send the command CONNECT snpp alphatech com 444 when connecting to the messaging service Internet server through the Telnet Proxy Normally the proxy connect command is ADDRESS PORT or CONNECT ADDRESS PORT Check with your network administrator for the proper commands for your proxy server Flow of a Telnet proxy connection When sending a message utilizing a Telnet Proxy Server InfoRad Wireless Pro first establishes a telnet connection to the proxy as defined in the Telnet Proxy Address and Port When InfoRad Wireless Pro detects the Telnet prompt as defined in the Telnet Proxy Setup it then sends the Connect command as defined in the Telnet Proxy Setup using the ADDRESS and POR
63. o where you click InfoRad Wireless Pro File Edit List Queue Setup Help b Select message recipients eh Type message Receivers D characters 1024 max Arch 2way WCTP Arch 2way SMTP Arch 2way TAP Creighton Ryan DK Weblink SNPP DK Weblink TAP DK Weblink WCTP Linda Ross Options MD Yerizon 2 way SNPP MD Verizon 2 way TAP MD Verizon 2way SMTP Metrocall 1 way test pager z send Sini IntoRad Metracall Pian test maner Send 0 Messages Scheduled DU Messages Queued Once you have selected the recipients press Tab to move to the Type message window to begin typing your message The message you enter will be sent to all selected individuals and groups If you plan on often sending messages to the same group of individuals you should set up a messaging group See Building Your Group Directory Optional on page 38 for more information A character and number of pages counters are visible above the message entry area Messages can be up to 1024 characters long and can be optionally auto split into several pages depending on the capacity of the messaging service and receiver you are using To correct typing mistakes use the Delete or Backspace keys to type over existing text Also you can use your mouse to move around within your message Note You can also enter messages from other documents using Windows copy Ctrl C and paste Ctrl V functions Just copy the desired text an
64. oE nE 66 WaN ea P EA 10 K EEEE IE ETEA A AE 68 TAP EO EE 70 Network Errors oi iieri Ea E KERE EEE EEE G AREER ees a R e 73 WCITP Client side ETTO Sicc cinni E E R tees 74 WCIP Server side Errors crire ociienrini iiio ra EE REER E EE 74 Other Erro S oz 15 Warranty and License Agreement 77 InfoRad Wireless Pro Warranty senean SEELEN eects AES TI License A Sreement science n E E a E S EE EERS 78 Index 81 ii e Introduction InfoRad Wireless Pro Introduction Overview InfoRad is the premier provider of instant information solutions since 1984 InfoRad presents InfoRad Wireless Pro a text messaging solution that allows users to send text messages to any user of wireless receivers alpha numeric pagers wireless PDA s and PCS phones with short messaging capability Other Products Free 30 day Trial versions are available for download for most products at www inforad com demos Contact InfoRad Sales for more information or to purchase Phone 800 228 8998 E mail sales inforad com Products may be also purchased on line at www inforad com products InfoRad Wireless Pro Introduction e 1 InfoRad Wireless Office InfoRad s most popular Messaging Software Internet and dial up TAP messaging basic One Time Message Scheduling Pre defined messages Groups message logging InfoRad eText Low cost alternative of Wireless Office for basic messaging capability InfoRad eText supports Internet me
65. on InfoRad Wireless Pro allows you to set up as many wireless messaging service entries as you require You will need a separate entry for each different company used by those wireless receivers you wish to message for example if you are sending messages to one wireless receiver using a nationwide messaging service and to another using a local messaging service you will need to create two messaging service directory entries There are two messaging service setup methods To quickly add a new modem based wireless messaging service you can use the Add a Messaging Service wizard For more advanced setup options or to edit an existing messaging service you can manually edit the service s configuration To access either setup method select Messaging Services from the Edit menu to open the Listing of Messaging Services screen which lists all currently defined wireless messaging services and their current call and packet counts From this screen you can add modify or delete a messaging service 24 e Building Your Wireless Messaging Directories InfoRad Wireless Pro Manually Adding or Editing a Messaging Service From the Listing of Messaging Services screen you can add a new service or edit an existing service To add a new service click on the New button To edit an existing service select the messaging service you wish to edit and then click on the Edit button The Messaging Service Setup screen will open Messaging Service Set
66. on the Delete button 46 e Sending Wireless Messages InfoRad Wireless Pro Previous Message Last Message Recall You may want to repeat your last message entered either to the same recipient or to someone else InfoRad Wireless Pro allows you to access any of the last 10 messages sent To send a previous message first select the Wireless receiver Name or Group that you want to send the message to To recall the text of a previous message click on the Options button and then select the Previous Message menu Signature b Predefined message gt Previous message The server just went down please call Don t forget to stop at Pick up at 123 Main St Meeting in 15 minutes Schedule message Queue message Send to unlisted receiver end to unlisted rec Clear list A list of previous messages will be displayed If you wish to delete all previous messages from the recall menu select the Clear list option Select the desired previous message from the list The message is entered into the message input window where it can now be edited as needed for the new message When the new message is correct click on the Send button to send your message InfoRad Wireless Pro Sending Wireless Messages e 47 Scheduled Messages InfoRad Wireless Pro allows you specify up to 500 messages to be sent at a specific time and date if necessary This allows you to send messages as meeting or appointment reminders If you have entered
67. ormation or purchase Internet www inforad com E mail sales inforad com Phone 800 228 8998 InfoRad Wireless Pro Building Your Wireless Messaging Directories e 31 The Add a Messaging Service Setup Wizard The Add a Messaging Service Setup Wizard helps guide you through the process of setting up a dial up modem connection to a new wireless messaging service To set up an Internet connection to a messaging service please refer to Manually Adding or Editing a Messaging Service on page 25 To start the wizard select Messaging Service from the Edit menu to open the Messaging Services Setup screen then click on the New button When the Add Messaging Service dialog appears click on the Wizard button Add a Messaging Service The following screens will help you set up a new messaging service If you wish to set up 4 new messaging service now press Next If you do not wish to set up 4 new messaging service now press Exit To begin using the wizard click on the Next button 1 You are first prompted to enter a name for the messaging service you wish to add Enter the name of the messaging service company and click on Next to continue 2 You are then prompted to enter the phone number of the wireless messaging service s system also sometimes called a Access Number Terminal Number Modem Number Alpha Port phone number or Short Messaging Service phone number Your modem connects with this number and then
68. other communications program is currently using your modem or hasn t properly disconnected from it e Reset or power down your modem If it is an internal modem power your system down and reboot 1104 Local Error Could not access modem This means InfoRad Wireless Pro tried to open the comport and could not get a response from the modem This could be because the port could not be opened port was busy or does not exist or because the modem did not respond modem was turned off or is on another port etc 1105 Local Error Line is not available This means that the line device selected for sending pages is unavailable Usually this means that the line is in use by some other application 62 e Solving Problems InfoRad Wireless Pro Remote Errors Remote errors are what happens when the remote system the wireless messaging service reports a specific error or when there is difficulty communicating with the wireless messaging service These errors happen after a connection with the messaging service has been established 1201 Remote Error Could not handshake with service InfoRad Wireless Pro was able to CONNECT to the answering modem but is receiving no further response from the messaging service e Check to insure the messaging service modem access number is correct Note that it may also be called the Terminal phone number Alpha Port phone number Access number or PCS short messaging service SMS phone number e Chec
69. re the use of a senderID The Reply To Address field will be used as the senderID in addition to being used as the reply address when connecting to WCTP services InfoRad Wireless Pro Setup Options e 19 Preference Options InfoRad Wireless Pro offers you several wireless receiver preference options for handling long message input entering a message signature and more To set or select your Preference Options select Preferences under the Setup menu The General Preferences dialog will appear Preferences General Failed Message Retries Iw Split long messages into multiple messages l Retry failed manually entered messages Iw Require confirmation for deleting and clearing items Iw Retry failed scheduled messages Iw Send button sends all queued messages Retry upto 13 times Iw Remove duplicate messages when sending to groups Pacer E seconds between attempts Password Je Bring retry alert window to foreground Password protect edit controls Change Password Scheduled Messages Iw Send past due messages Log File Location 1 hour CMtest v1 0 2_RC pro_screen_shots Browse iRoverdus less than Spell Check Message Signature ee Check message spelling Cancel Help General Options Split long messages into multiple pages Selecting this option allows you to send messages up to 1024 characters long Your message is automatically split into shorter messages based on the message length capability defined when
70. relays the wireless receiver numbers and associated text messages that you wish to send Enter the messaging service s number When you have entered a messaging service number click on Next to continue 3 Next enter the maximum number of characters that your messaging service can accept for a text message if it is different from the default setting of 80 characters Note If you exceed the messaging service s maximum message capability your message will typically be either truncated and partially sent or not sent 4 Next select the baud rate that is used by your wireless messaging service Usually this is either 300 1200 or 2400 baud If you do not know the baud rate use the default setting of 1200 baud Click Next to continue 5 The messaging service setup is complete Click on Finish to add the new messaging service to the InfoRad Wireless Pro messaging database or click on Add another messaging service if you wish to repeat the wizard 32 e Building Your Wireless Messaging Directories InfoRad Wireless Pro Building Your Wireless Receiver Directory You should InfoRad Wireless Pro provides for easy entry or changes in have already your wireless receiver directory The directory allows you set up at least to setup as many receivers as you require and each receiver one messaging name entered can be assigned to any previously service before programmed messaging service The InfoRad Wireless Pro entering new alphabetical
71. rvice WCTP address instead of a valid WCTP gateway address Any web server will send a reply back to an HTTP POST operation but the reply will be HTML and not XML XML is the expected format of a reply from a WCTP gateway 7002 WCTP Error Could not POST WCTP message to gateway Could not connect to the WCTP gateway Most likely an invalid address was entered in the Messaging Service WCTP address 7003 WCTP Error Bad HTTP status code check server address The HTTP session returned an error code or no response from the HTTP session was received This can happen when a valid web page URL is entered in the Messaging Service WCTP address instead of a valid WCTP gateway address The internet log inetlog txt may contain the specific HTTP error for further clues 7004 WCTP Error HTTP 407 Proxy Authentication Required The HTTP session returned a Proxy Authentication error This can happen when the Internet Connection uses a Proxy Server and you have not turned on Proxy Authentication in the program Internet Setup options Turn on Proxy Authentication in the Setup Menu Internet Settings Enter your Username and Password 7005 WCTP Error HTTP 407 Proxy Authentication bad username password The HTTP session returned a Proxy Authentication error This can happen when your Proxy Authentication setup contains an incorrect Username or Password Edit the Proxy Authentication Username and Password in the Setup Menu Internet Settings
72. s Pro Features e InfoRad Wireless Pro is easy to install and provides fast intuitive entry and dispatch of your text messages Expanded Group Members Scheduled and Predefined Messages e Message by Name Group or Wireless Receiver phone or ID number easily through any Messaging Service that accepts remote alphanumeric text messaging e Take advantage of sending messages while performing other tasks on your computer e Drop down selections and alphabetical search functions assist you with setup directory features and sending your messages e Message from home office or on the road by using Windows dialing options You can even use your phone credit card e Message entry includes use of cut and paste functions recall of previous messages pre programmed messages and an optional Auto Split feature for long messages up to 1024 characters e Schedule messages to be sent at a specific date and time Use messages as reminders for meetings recurring events and more e Directories can be listed by wireless receiver phone or ID Name Group and Wireless Messaging Service Your listing also includes message and packet counts e Message logging with time date stamp e Communications options offer you maximum setup flexibility and full compatibility with practically any modem e Experienced live technical support available e Long block message chaining capable e PCS phone short messaging services SMS e Send messages over
73. s well as offer priority telephone support and Upgrade Protection Out of warranty support is also available on a per incident basis Please call InfoRad Sales at 800 228 8998 for details on AlphaCare or e mail to sales inforad com or see our website at www inforad com InfoRad Software Technical Support is available Monday through Friday 8 30 5 30 ET A technical support section with solutions to common problems is also available at www inforad com techsupport Phone 216 531 1369 E mail techsupport inforad com Internet www inforad com InfoRad Wireless Pro Introduction e 3 InfoRad Wireless Pro System Requirements InfoRad Wireless Pro The InfoRad Wireless Pro wireless messaging software was written to operate on computers with at least 4 megabytes of hard disk space available running Windows 2000 and greater Dial up TAP messaging requires computers equipped with a Hayes compatible modem InfoRad Wireless File Edit List Queue Setup Help ab Select message recipients 2 Type message 0 characters 1024 max Creighton Ayan Herb Fitzgerald Jack Radigan John Kale John Radigan Kevin Gryczan Linda Ross Options Michael Dreibelbis zess Mike Denson Paul Fitzgerald E Send m Phill Golden eink R st Tessa Cunningham n O d 0 Messages Scheduled 0 Messages Queued Status of Last Message Sent 4 e Introduction InfoRad Wireless Pro InfoRad Wireles
74. sages by Name or Group 42 Sending Messages By Receiver Number 43 Message Options SEENE E O TSAS ES E R E SEE 44 SIGNAGE I EE EE E E E T E E 45 Predefined Messages O E E EE E E E E 45 Previous Message Last Message Recall 47 Scheduled Messages 48 Scheduled Messages Queue ccccesccsscessecseceseeesecseeceeessesseseeesseneeeesensesaecaeeeecaeesaeeeaeeaeeeats 52 Messa e Ces eege reel edd 54 Message Login ETEA E EE EEN 55 InfoRad Wireless Pro Introduction ei A Note About Log Festegkeet he en Se Ed ee ees 55 Directory Maintenance ieegeedi Sage ENEE 56 Directory E EE 56 Removing Directory Entries cccccccecsessscescesseceecescecseceecessecaeceseeeeeceseeeecnsenseeeaeens 56 Backing Up and Restoring Directories cecscceseessecseceeceesecaeceneeeseceseeeeecnsenseeeneens 57 Exiting InfoRad Wireless Dro 58 Background Messaging ccsccssccessessesescesceseecesceseeceecescesaecsecesaecaeseseeeseceseeaeesntenetess 58 Solving Problems 59 Technical SUPPOM ts ageet a aaa Gd a ra a aeran aa A Wace GES 59 Technical Support Options ssssssesssesesseesetstsesteeserstesseresetsteseesestesessessesesestsessteseesee 59 Installation sage p leaa 0 Taer E E E E 60 Failed Messages Error Sereen coecseeecaecseeseeeeaeesueseeeesseeesestenesereenseeaees 61 Faron SEN 62 Tage Ertete ege ee ees A Ee hex 62 Une Ee 63 Communications Errors errre ee esee perata ae aaao eE ar Rao rana Sanao en er entea iii
75. search feature will quickly zoom you in on a receivers See receiver to view modify and will also help you select from Building Your your messaging service directory Wireless There are two receiver entry setup methods the Add a Messaging ee f Receiver setup wizard and the Wireless Messaging Services i Direc iar Receivers screen To quickly add a new wireless receiver details you can use the Add a Receiver Setup Wizard For more advanced receiver setup options or to edit an existing receiver entry use the Wireless Messaging Receivers screen To access either method select Receivers from the Edit menu This will open the Wireless Messaging Receivers screen which lists all defined wireless receiver numbers who carries the receiver and the appropriate messaging service Listing of Receivers Service Messages Packets Creighton Ryan 2167894561 SNPP 0 Herb Fitzgerald 7771111 WCTP Jack Radigan 3216547 AlphaPage John Kale 7654321 InfoRad John Radigan 5551212 InfoRad John Vitale 3456789 AlphaPage Kevin Gryczan 9876543210 WCTP Kevin Steele 9638521470 SNPP Linda Ross 8665491212 WCTP Mike Denson 1234567 AlphaPage Mike Dreibelbis 7654321 InfoRad Paul Fitzgerald 98885551212 mypager com E mail SMTP Robert Grohol 7418529 pageme com E mail SMTP Steve Smith 7418529 AlphaPage Tom Florian 4567893012 WCTP Cancel i New Edit Delete Print List Clear Counts Clear All Co
76. sending messages Sending to large groups multiple groups or a large ad hoc group may result in this error Check with your Messaging Service for their limit 2212 TAP error Long message truncated and sent Some services will automatically truncate and send a long message at the Services Maximum Message Length allowed by the system Check with your Service for their Maximum Message Length Make the change to the Messaging Service setup and turn On AutoSplit to avoid this error 2214 TAP error Long message truncated and sent Paging terminal sent the first X characters of the message where X is the maximum characters per page allowed These two errors 2212 amp 2214 differ only in that the terminal sends a message along with 2214 that indicates what X is Since this information is not currently parsed or used in any way by InfoRad products both errors show the same message text Check with your Service for their Maximum Message Length Make the change to the Messaging Service setup and turn On AutoSplit to avoid this error 2501 TAP error A time out occurred while waiting for input During Message sending if the Service does not see a response within a specified period this error results Usually this is caused by a poor connection Retry sending the message 2502 TAP error Unexpected characters received before start of transaction Terminal did not get either the lt STX gt message block or lt EOT gt lt CR gt expected after the
77. ss Pro Building Your Wireless Messaging Directories e 39 Sending Wireless Messages Wireless Messaging Overview Sending wireless messages is possible once you have built your receiver and messaging service directories There are two main methods of messaging e Sending Messages by Name or Group e Sending Messages By Receiver Number In addition there are several options available with each of these messaging methods such as scheduled messages and predefined messages For details on messaging options please refer to Message Options on page 44 InfoRad Wireless Pro Sending Wireless Messages e 41 Sending Messages by Name or Group 1 In the Select message recipients window click on the name of the person or group you wish to send a message to or type in the first few letters of the name Groups have a group icon CH displayed next to the group name in the receivers list if you have not set up any receivers yet please see Building Your Wireless Receiver Directory on page 33 To choose a different name just use the arrow keys or click on the new name to select it Note You can message more than one person or group at a time creating a temporary or ad hoc group by selecting multiple names from the list To select more than one name hold down the Control or Ctrl key when clicking on additional names Also the Shift key can be held down to select a range of names from the currently selected name t
78. ss Pro will warn you if there are any scheduled messages pending when you try to exit the program InfoRad Wireless Pro cannot send a scheduled message if the program is not running at the specified date and time If the software is not running when a message is scheduled to go out the message will be processed the next time InfoRad Wireless Pro is started according to the Scheduled Messages option in Preference Options on page 20 52 e Sending Wireless Messages InfoRad Wireless Pro Edit Schedule Change the scheduled time date or recurrence settings of the message Edit Message Change the text of the message Delete Selected Delete the selected message s from the list Recurring Scheduled Messages will give you the option to delete just the next scheduled delivery or all remaining occurrences Delete selected scheduled messages P You will delete the currently selected scheduled messages including Future recurring messages Are you sure you v want to delete the selected scheduled messages Yes No Delete Scheduled Message The message you have selected for deletion is scheduled for recurring delivery Do you want to delete all remaining occurences of this message or just the next scheduled delivery Message Details Deliver to Arch 2way test pager Message K Schedule Every week on Monday Delete All Cancel Delete All Deletes all scheduled messages in the list Delete all scheduled messages
79. ssaging only InfoRad Wireless Pro Wireless Office features with expanded Groups 500 Receivers per Group expanded Pre defined Messages 500 expanded Scheduled Messages 500 and NEW Advanced Scheduler recurring scheduled messages daily weekly monthly and NEW Spell Checker AlphaPage Includes all Wireless Pro features including NEW Advanced Scheduler and FirstResponder NEW Spell Checker plus NEW Route on Failure automatic rollover to secondary receiver address on primary error NEW Message Templates pre programmed fill in the blank type messages and Direct Serial Connection messaging option for use with on site paging systems or leased line connections Watch IT ASCII Turns your wireless receiver into a monitoring device for critical applications that produce ASCII text files Integrates with CAD Systems and dispatch service software applications like Bottom Line Software and Wintac Watch IT ASCII SV Watch IT ASCII that runs as a Service on Windows 2000 and greater Watch IT ASCII 75 Low cost reduced capabilty Watch IT ASCII for small shops such as HVAC plumbing electrical mechanical couriers and taxi services See Watch IT ASCII for full featured product Watch IT Serial Allows automated dispatch of wireless messages from any computer system platform by monitoring a serial port information stream Monitor IT Monitors the integrity of a wireless messagin
80. t your directory information including detailed messaging information such as the number of messages and packets sent You can generate directory listings organized by Receiver name Receiver number Group name and Messaging Service To view a directory listing select the desired type of directory Receivers Groups or Messaging Services from the Edit menu If the directory listing display contains more information than can be displayed on the screen at one time a scroll bar will appear on the right side of the listing so you can move through the listing To sort the directory listing click on the title of the column you would like to sort by To invert the sort order click on the column title again To make a hard copy of the displayed directory information click on the Print button When you are finished viewing the listing click Ok Clearing Message and Packet Counts Once you have displayed and printed your listing you may want to clear the message and packet counts You can clear counts for an individual wireless receiver by clicking the name of the individual and then clicking on Clear Counts If you click Clear All Counts the system zeros all the counts in the listing When you are finished with the directory listing click OK Note A wireless receiver s call count is recorded in increments of one per each message sent The packet count is incremented by one per every 20 characters of message per message sent Removing Direc
81. te on Failure feature for a Receiver simply check the Route to alternate receiver option and enter the appropriate Receiver ID and Messaging Service for the Alternate Receiver Please note that Alternate delivery methods may have a different Receiver ID For example the Receiver ID when using an Internet service may require the 10 digit phone number and the Dial up service may require the 7 digit phone number if the Primary delivery is e mail the Receiver ID is the e mail address and the Alternate delivery may require the 7 or 10 digit phone number 34 e Building Your Wireless Messaging Directories InfoRad Wireless Pro Manually Adding or Editing a Wireless Receiver Wireless Receiver Setup Name of person carrying this receiver Creighton Ryan ac Receiver s ID number or E mail address 2167894561 Use Wizard Messaging Service Help Service IV Log messages to this receiver on my hard disk Route on Failure e Alternate receiver s ID number or E mail address Messaging Service E ed The Wireless Receiver Setup screen allows you to enter a new receiver s information or edit the settings for an existing wireless receiver To access the Edit Wireless receiver screen select Receivers from the Edit menu or click on the Receivers button in the toolbar to display the Wireless Receivers Setup screen From this screen you can add or edit a wireless receiver s settings including th
82. tenet connection Dial up ISP broadband or network and connects to the service s Internet Server for WCTP amp SNPP services If you don t have the Internet address for the WCTP or SNPP service contact your wireless messaging or short messaging service c Internet E mail SMTP InfoRad Wireless Pro uses your Internet connection Dial up ISP broadband or network to connect to your ISP or network e mail server If you do not have your e mail server address contact your ISP or network administrator d Direct Connection on AlphaPage First Responder Watch IT and Enterprise products I InfoRad Wireless Pro uses your computer s serial port and a leased line modem to connect to your Wireless Messaging Service or on site paging system I InfoRad Wireless Pro uses your computer s serial port and a serial cable connection to connect to your on site paging system After a connection is made to your wireless messaging service InfoRad Wireless Pro uploads the wireless receiver ID number and the message you wish to send After InfoRad Wireless Pro disconnects your wireless messaging service broadcasts the message through their radio tower and out to your wireless receiver For every wireless receiver you wish to set up you will need the following information 1 The Wireless Receiver Number If your wireless messaging service uses PIN Numbers or Cap Codes you will need the PIN Number or Cap Code for your wireless receiver
83. the Internet via modem or network connection directly to your Messaging Services Internet Server via Internet messaging protocols WCTP amp SNPP Messaging via Internet E mail SMTP also supported e Receive message responses to your e mail address or your wireless receivers e mail address from 2 way devices with WCTP and SMTP services e NEW Advanced Scheduler schedule recurring daily weekly monthly messages reminders Also NEW Spell Checker e HTTP Proxy Authentication support for WCTP Services e SMTP Authentication amp SSL Connection support for E mail messaging e WCTP Authentication amp SSL Connection support e Extended AlphaCare Support Services available Priority Technical Support FREE updates Keep your product current with changing Operating System and Wireless specifications InfoRad Wireless Pro Introduction e 5 What You Need to Get Started How does a text message get from your computer to your wireless receiver Unlike sending a numeric message sending a text message is a three step process 1 Messaging via the following options a Dial up TAP service InfoRad Wireless Pro uses your computer s modem to dial into the Wireless Messaging Service s modem Phone Number This number is different from your Wireless Receiver number If you don t have a Service Phone Number contact your wireless messaging or short messaging service b Internet service WCTP amp SNPP InfoRad Wireless Pro uses your In
84. the wireless receiver ID number text pagers e Verify the proper wireless receiver ID number is entered e Use the wireless receiver s PIN number InfoRad Wireless Pro Solving Problems e 63 1204 Remote Error Forced to abandon by service The wireless messaging service responded with the abandon code This means the wireless messaging service is rejecting the message A P in error messages in the Failed Messages error screen indicates that the program is starting to send the message if disconnects occur at this point it usually indicates an invalid wireless receiver ID number Verify that the proper wireless receiver number is entered Sometimes wireless receivers are assigned two numbers One number for numeric messaging from a phone and another for the wireless receiver identifier when remote messaging PIN number Verify with your wireless messaging service which number to use You may need to verify with the wireless messaging service that the wireless receiver number is activated programmed for text or short messaging not numeric only messaging and that you are using the correct service number for text messaging If you are using a dialup modem connection verify that there is no area code in the pager number If you are using an internet connection verify that the area code is included Verify that you are dialing the correct service number for your wireless receiver messaging companies sometimes have multipl
85. tion for Last Day of Month option Start Date End Date The xx xx of the month Select first second third fourth or last and the day of the week Monday Friday to send the message Example The message can be sent the second Tuesday of every month or the last Friday of every month Note A special option for the last day of the month has been programmed The last day of the month option is only available when last is selected in the first drop down list of this option Start Date Select the date the scheduled message should begin being sent End Date Select the last day the scheduled message should be sent If no end date is selected the message will continue as scheduled until deleted from the Scheduled Messages list Note that the end date will be adjusted automatically when the schedule is saved according to the last time the message can be sent under the selected schedule InfoRad Wireless Pro Sending Wireless Messages e 51 Scheduled Messages Queue Messages scheduled for later delivery Delve to reighton Ryan J Thu S 12 00 PM Mike Denson Fri Oct 14 2005 02 30 PM Details for thes message Deliver to Creighton Haan Joke Radigan Message Rleminder Lunch meeting at 1 00 Schedule One Time The Scheduled Message Queue window lists all upcoming scheduled messages From this window you can view change or delete any or all of the currently scheduled messages Note InfoRad Wirele
86. tory Entries 1 Select the directory you wish to change Receiver Group or Messaging Service from the Edit menu 2 Once the desired Edit screen is displayed select the entry you wish to delete and click Delete to remove the entry 56 e Sending Wireless Messages InfoRad Wireless Pro Backing Up and Restoring Directories InfoRad Wireless Pro offers you the ability to backup and restore your directory database files You can use this feature for backup and to transfer directory information Backing Up Your Directories To backup your directory information 1 Select Save Database To from the File menu You will be prompted for a directory to backup the database files 2 Select the directory or drive that you wish to save the backup files Do Not select the InfoRad Wireless Pro directory Restoring Your Directories To restore your directory information 1 Select Load Program Files From from the File menu You will be prompted for a directory where the backup files are located 2 Select the File Types that you wish to restore LA Program Files z Il Program Files Database Files Message Templates Predefined Messages Scheduled Messages Legacy database files All Program Files Loads Database files Predefined and Scheduled Messages files Database Files Loads Database Files ONLY Message Templates Not Available on Office Predefined Messages Loads Predefined Message file ONLY Scheduled Messa
87. tssessesesseeseesees 12 le EE 15 Internet Connection Aetttinug e eseese 16 Temet TE 17 Other Internet Setup erigen esc e n Besta esos Cases sO en cee ee 19 Preference EE EE 20 Change Graphics Option cccccccessessecesseeseceseeseecoseecen caecseesseecaeesaeeeaeesueseeeesseneesesaeneesereesaeeaees 22 Building Your Wireless Messaging Directories 23 Messaging Directories Clemes seier rcon r E n EE E ER ER E 23 Building Your Wireless Messaging Services Director 24 Manually Adding or Editing a Messaging Service cssssecsseeececeneeeeeeeeeeecaeeeeeeeees 25 Messaging Service Connection Settings cccccccccccesscessecesseeenececseceseaceeseeceeeeceeaeseneeesnes 27 The Add a Messaging Service Setup Wizard cccccscceseceseeseeceeeeeeeeeeeeeesteeeeens 32 Building Your Wireless Receiver Directory ccccesceeseeeecesseeseceseeeseceeceeecesesseeceeenseecaeenteneaes 33 Routeon Failure Options eet deebte e hos a he tee hed eieiei eg 34 Manually Adding or Editing a Wireless Receiver ccsccesesseeeseeseeeereeeeeeneeereneaees 35 The Add Wireless Receiver Setup Wizard cceccceseesecesecsseeeseceeeeeeeseesteeereesaees 37 Building Your Group Directory Optional 38 Adding New Group es secsscti tasked ea tee eel co Eeer AM est 39 Modifying a Group Zeeche oe 39 Receiver Group Assignment Ouer 39 Sending Wireless Messages 41 Wireless Messaging QO Verve We geseet kee AEN ENEE 41 Sending Mes
88. unts ir COOOOOOOOOOOOOOOOOOOHOH CH 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Totalof Omessages 0 packets From the Wireless Messaging Receivers screen you can add modify or delete wireless receiver information from the InfoRad Wireless Pro receiver directory InfoRad Wireless Pro Building Your Wireless Messaging Directories e 33 Route on Failure option Note InfoRad Wireless Pro does not support Route on Failure option If you desire this feature please see the AlphaPage First Responder product Route on Failure Iw Route to alternate receiver Alternate receiver s ID number or E mail address 7894561 Messaging Service My Dial up Service x The Route on Failure feature allows the addition of an Alternate Receiver or Alternate delivery method in the event of a failure when sending to the Primary Receiver For example if the Internet connection is down the message can be routed to the Dial up TAP Service for delivery Another option might be routing the message to an alternate Receiver different from the Primary Receiver for example route the pager message to the persons cell phone or PDA The Alternate Receiver could even be a different persons wireless receiver if desired Note that the program will use the Retries settings in Failed Message Retries in Preferences when attempting to deliver to the Primary receiver before rolling over to the Alternate Receiver to attempt delivery To utilize the Rou
89. up Name Password if required WH Cancel Max message length 240 Help Timeout seconds 30 Log messages to this service m Send messages via modem dialup TAP e Country direct serial connection TAP internet NPP Area Code 216 Iw Use Area Code Country Code and Dialing Properties recommended Number will be dialed as CONSULT YOUR MESSAGING SERVICE for their system s connection method dial up or internet e Dial up TAP connection is also sometimes called a Access Number Terminal Number Modem Number Alpha Port phone number or Short Messaging Service phone number optional system log on password and for changes in any of the default communications parameters Port Settings e For Internet connections SNPP amp WCTP Internet server address and port e For E mail SMTP Consult your network administrator or ISP for Internet e mail SMTP server address Consult your Messaging Service for the e mail address format of your wireless receiver for later entry of Receivers InfoRad Wireless Pro Building Your Wireless Messaging Directories e 25 The Messaging Service Setup screen allows you to edit or create messaging service entries in the database The following are the Messaging Service Setup fields Messaging service name Enter the name of the messaging service Password If the messaging service requires a password enter it here most services do not require a password Note
90. ups screen lists all of the defined messaging groups From this screen you can add a new group or modify an existing group Listing of Groups Engineering Herb Fitzgerald Engineering Jack Radigan Engineering John Kale Engineering John Radigan Engineering Mike Denson Engineering Paul Fitzgerald Sales Herb Fitzgerald Sales Linda Ross Sales Mike Dreibelbis Sales Paul Fitzgerald Sales Robert Grohol Tech Creighton Ryan Tech John Vitale Tech Kevin Gryczan Tech Mike Denson Tech Steve Smith Tech Tom Florian Group Setup Group Name OK Tech fe Cancel Group members Available receivers Creighton Ryan Creighton Ryan John Vitale Herb Fitzgerald Kevin Grczan Jack Radigan Mike Denson John Kale Steve Smith John Radigan Tom Florian John Vitale Kevin Gryczan Kevin Steele Linda Ross Mike Denson Mike Dreibelbis Paul Fitzgerald Robert Grohol Stewe Smith Remove gt gt lt lt Add 38 e Building Your Wireless Messaging Directories Cancel Edit Delete Print List InfoRad Wireless Pro Adding a New Group 1 From the Listing of Groups screen click the New button 2 Enter a name for the new group 3 To add a receiver select that receiver from the Available receivers column and press lt lt Add 4 To remove a receiver select the receiver in the Group Members column and press Remove gt gt 5 Repeat as needed to add additional receivers When you are finished adding receivers
91. ve a record of any receiver with the PIN number sent Very common problem with pagers since the pager s telephone number and alphanumeric PIN number are sometimes different and the people selling the pagers sometimes don t know that 2512 TAP error Temporarily unable to deliver messages to this receiver Possibly used on two way systems that know the target pager is not in the service area 2513 TAP error Message exceeds maximum length rejected Paging terminal has refused to send a message because it contained more than X characters where X is the maximum characters per page allowed Check with your Messaging Service for their Maximum Message Length and change the settings in the Messaging Service setup and turn on AutoSplit to avoid this error 2517 TAP error Message exceeds maximum length rejected Paging terminal has refused to send a message because it contained more than X characters where X is the maximum characters per page allowed Check with your Messaging Service for their Maximum Message Length and change the settings in the Messaging Service setup and turn on AutoSplit to avoid this error 2514 TAP error Bad checksum This error is usually caused by a poor connection noisy line Retry sending the message InfoRad Wireless Pro Solving Problems e 71 2515 TAP error Message format error May be caused by a poor connection noisy line Retry sending the message 2516 TAP error Message quota tempor
92. with TAPI 2 0 and Windows 98 shipped with TAPI 2 1 and TAPI 2 2 shipped with Windows 2000 XP and 2003 Server InfoRad Wireless tells the system that it can support TAPI 2 0 and the system responds by enabling only the features available in that version If there is some problem with this process for example if the system only supports TAPI 1 3 or lower you may see this error 1402 TAPI error Unable to query TAPI address capabilities Before placing a call on a device the program queries TAPI about the line s capabilities This message shows up when TAPI will not or can not respond to the request 1405 TAPI error Selected device does not support data calls TAPI devices include modems fax boards ISDN telephones and other devices not all of which can transfer data the way modems can Before sending messages InfoRad Wireless checks to be sure that the device the user selected is in fact a data modem and not some other TAPI device 1410 TAPI error Could not open line device Before placing a call InfoRad Wireless checks to be sure that the line is available and shows error 1105 if it is not but if there is some problem opening the line even if TAPI claimed the line was available this is the error message 1415 TAPI error Could not specify status messages to monitor After opening a line device InfoRad Wireless informs TAPI which status messages are important for the call If there is a problem doing this this error
93. work DSL Cable Internet connection to send messages If you will be using both select Modem to start the Modem Setup Wizard If you selected Modem above the Modem Setup Wizard will begin Click Next to go to Communications Setup See Communications Setup on page 11 for full details Please note if you are using a dial up Internet connection after Setup completes you will need to select the Internet Connection to use Setup Menu Internet Settings Next if you purchased the retail version of InfoRad Wireless Pro the Wireless Messaging Service wizard is opened Enter the default wireless messaging service information as prompted See Building Your Wireless Messaging Services Directory on page 24 for details After you have entered a wireless messaging service the Add Wireless Receiver wizard is started Enter at least one receiver number and click Finish when finished See Building Your Wireless Receiver Directory on page 33 for details InfoRad Wireless Pro Installation e 7 13 Your InfoRad Wireless Pro installation is now complete To run InfoRad Wireless Pro click on the InfoRad Wireless Pro icon located in the InfoRad program manager group 14 Click on the Register Now or Register Later buttons If you choose to Register Later the Registration dialog is accessible from the Setup menu after installation Registration Information Registration is required to obtain Support Services Please click Register
94. you set up your wireless messaging service s information see Building Your Wireless Messaging Services Directory on page 24 Require confirmation for deleting and clearing items This option allows you to select whether InfoRad Wireless Pro will ask for confirmation upon deleting or clearing items from the Receivers Groups and Messing Service Directory Send button sends all queued messages This option allows you to select whether InfoRad Wireless Pro will send all messages in the queue when sending a newly entered message When not selected the behavior is to send only the newly entered message and queued messages must be sent from the Queue Menu Send Queue Remove duplicate messages This option allows you to select whether InfoRad Wireless Pro will remove duplicate messages when sending to multiple Groups If a Receiver belongs to multiple Groups the message will be sent only one time if this option is selected When not selected the behavior is to send the Receiver for each Group it is associated Password option Password protect edit controls Access for editing any of the InfoRad Wireless Pro setup or directory entries is restricted by selecting this option Once disabled access is allowed only by your password The InfoRad Wireless Pro default password is priv Change Password The password governs the Edit and Setup menu options The default password is priv To change the password click on the Cha

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