Administrator Guide
Contents
1. Default Modems This is the list of modems that the message will be routed to in case the message fails to satisfy any of the routing rules It is not compulsory to specify default modems For some organisations it may be a policy to disallow sending messages to mobile number patterns that are not specified in the message routing rules This is achieved by specifying the message routing rules while leaving the Default Modems list empty When an attempt is made to send a message that does not satisfy any of the routing rules the message is given a Not Allowed status and will not be sent To add a routing rule click on Add Rule This inserts a row into the table for your configuration To delete a rule click on the corresponding button in the Delete column of the table The first property of a rule is the Country Code This is a compulsory field since SMS messages require this as part of the destination mobile number Once you choose the Country Code the code will be populated as part of the Number Pattern The Number Pattern is any pattern that you wish to use as a basis for routing the message In most cases this would be the prefix number of the network operator However there are no restrictions on what the Number Pattern represents as far as the system is concerned this is a generic number pattern If only the Country Code needs to be specified and not the rest of the Number Pattern then enter a in the main Number Pa2. arat Figure 8 MQ Rules Example 3 2 Routing Rule Priorities Messages with the highest priority within the MQ will be sent first If no priority is required all messages of equal priority then all rule priorities can be set to FIFO First In First Out MQ Level Priority can be used to assign priority to special or preferred numbers or groups of numbers If a non Default rule is deleted the Number Pattern specified in the deleted rule will be subsumed under the Default rule 4 3 Sleep Wake Time Message Priorities gt Sleep Wake Time For each MQ you can specify the time after which the MQ goes to sleep that is messages from the MQ are not sent out Also you can specify the time after which the MQ is awake and message sending operation resumes It is also possible to completely disable a MQ by setting the Sleep Time EQUAL to Wake Time The software interprets such a setting as a disable configuration commzGATE SMS Application Server Version 2 2 Administrator Guide Page 23 of 39 comm zisfFATss 5 App Gateway The App Gateway can be used to allow a user to activate via SMS programs or scripts These programs or scripts need not even reside on the same machine as the SMS Application Server For example it can be used for an Info On Demand application where your customers or staff can retrieve information via SMS from your content server You can possibly also activate mission critical programs f
3. gt Daily 30 Configure V kheewei 49 NIL F Daily 30 Administrator Account Anpeutards VW teikchoon 47 NIL gt F Daily gt 30 Credit Management Licenses pe a EFEN Message Routing Rules BEE Serner Preferences User Accounts System Info Logout g javascript callUpdatet Mi wi Internet Figure 4 Credit Management Example 2 3 5 3 Settings for Multiple Users The Auto Top up and Limit settings can be done for groups of selected users rather than individually which can get very tedious To do so follow these steps 1 Select all the users by checking the corresponding Select checkboxes that you want a specific auto top up limit setting to be effected on 2 Click Edit This opens a pop up window where you can specify the settings you wish to take effect for the selected users 3 Click OK to close the pop up window and see the changes on the screen not updated to the system yet 4 Once you are sure that the settings are correct click Update to effect the change commzGATE SMS Application Server Version 2 2 Administrator Guide Page 15 of 39 comm ztsMetT Figure 5 Credit Management For Groups Credit Management Microsoft Inte Tacs Settings for Selected Users Auto Top Up Type Weekly Top Up Value al Limit Type Daily Limit value 30 i Cancel 3 5 4 Notifications for Insufficient Credit Whenever a user tries to perform any action that involves the sendin
4. application to send and receive SMS manage recipient groups and schedule messages For implementation details please refer to the API Guide This configuration page allows you to specify which external applications to accept API requests from This is necessary to ensure that the server only accepts requests from allowed external applications and not others For each allowed external application a new entry must be added You can configure the API Access settings as follows HTTP API To enable disable this feature IP Address The IP address assuming this is Static from which the server receives the API request In cases where the External System uses DHCP and it is therefore more practical to disable this validation enter an asterisk in this field and he system will NOT validate the IP Address Access ID The ID that the API request needs to specify in order to gain access to the server this is the mandatory parameter id that is included in the API specifications commzGATE SMS Application Server Version 2 2 Administrator Guide Page 27 of 39 comm zisfFATss 7 Server Monitor The Server Monitor allows you to monitor a particular server port for availability The monitoring is limited to connectivity it simply attempts to open the specified port by establishing a socket connection on the specified server address and checks for a response It DOES NOT check the content of the response As such th
5. be able to edit the number of credits assigned Only the administrator is able to do this 5 Default Mobile Country This allows you to specify the default mobile number country code that will be assumed by the system All mobile numbers that are entered into the system will require the country code to be explicitly specified If the country code is not specified this default value will be used 6 Default Country This allows you to specify the default country for user addresses and contact details commzGATE SMS Application Server Version 2 2 Administrator Guide Page 7 of 39 comm zisfFATss 3 2 2 Advanced View The Advanced View of Server Preferences shows the following additional fields 1 Proxy Server Requires Server Restart If Modified No change required if default settings were used during installation If the SMS Application Server accesses the Web Server as mentioned in 1 via an Internet connection uses an Internet connection to connect to an SMTP Server SMS To Email or Mail Server Email To SMS Email Gateway OR the Evaluation Gateway is being used the Proxy Server needs to be specified ONLY IF the Internet connection is going through a proxy server 2 Modem Information Requires Server Restart If Modified The changes here are meant to optimise the performance based specifically on how you intend to use the server Each of these items consumes system resources It is possible to disable functions that are not
6. configured Error Message for Insufficient Credit This message is displayed when the user attempts to send messages but does not have enough credit to do so Error Message for Exceeding Number of User Accounts This message is applicable only for software licenses that do not allow an unlimited number of users The message appears when the administrator attempts to create more users than the software is licensed for Error Message for User Self Registration Feature This message is displayed when a person attempts to self register as a User from the main login page but the User Self Registration feature has not been enabled as mentioned below in item 3 3 Enable User Registration Selecting yes will enable people to self register as users from the commzGATE main login page Selecting no will require you to register for them If a person tries to self register a message will be displayed advising him her to contact the administrator 4 Initial Credit or Unlimited Credit Credits are used as a form of payment for each message sent This allows the administrator restrict the volume of messages sent by each user Every message sent will deduct 1 credit from the user account This field specifies the initial number of credits or unlimited credits assigned to the user when 1 The administrator creates a new user account OR 2 A person self registers as a user When a person self registers as a user he she will not
7. information about this configuration This is optional commzGATE SMS Application Server Version 2 2 Administrator Guide Page 28 of 39 comm ztsMeT 8 Message Center This feature allows you to set up the system such that received SMS messages routed to the Default Account are forwarded as emails to a specific email inbox The overall architecture of Forwarding this setup is as follows Email Sets Address Server ID MC Email Address MC Incoming commzGATE Mobile Email Server User POP IMAP 6 Q Figure 10 Message Center Architecture Description of Operation 1 Mobile User sends an SMS to the server 2 The server receives the SMS and routes it to the Default Account The server then sends a request to the SMTP server to create an email with the SMS message content as the email message body SMTP server sends the email to the Forwarding Email Address 4 When the forwarded email is replied the reply email is sent to the Message Center Incoming Email Server 5 The commzGATE server picks up the email from the Message Center Incoming Email Server 6 The commzGATE server takes the message body of the email and generates an SMS reply and sends this SMS to the Mobile User There are a few things to note when using this feature In Step 4 when replying the email the replied email subject MUST contain the following Mobile user s country code and mobile number For example if the Mobil
8. the commzGATE About Applications Confiqure Logout Help gt Main 11 b App Gateway b API Access gt Server Monitor If you have difficulties in using a particular commzGATE application please click the Help link at the top of each page gt Message Center GLOBAL SMS NETWORK EXPERT SUPPORT GEAR up gt Message Logs Na ae 1 5 x You can use the commzGATE Server to Need further help on integration issues on on Visit our Online Store for GSM Modem Message Priorities send SMS to anywhere in the world via our developing your own advanced solution Get Transceivers and a selection of server Port gt Configure online Global SMS Network support from our certified consultants Expanders for GSM modems g support gt Logout Send new feature requests to feedbacki commzgate com 2 Registered User Accounts Default Redt User in V Contact Person Name amp v Credit Balance amp VW Enabled W Logged In O adminlAdministrator 7 lilantha Lilantha Karunaratne Unlimited yes no 7 useri 1 1 42 yes no 2 Done a Local intranet Figure 2 Main Page Online help for each application is available by clicking on the Help hyperlink at the top of each page To help you navigate to each application described in this document a Navigation Table is provided at the beginning of each section For example Configure gt Appearance This means that the application is accessed via the Navbar by click
9. there may not be an explicit Operator Prefix However the first few digits of the mobile number may be used to identify the network operator Example 2 To route outgoing messages in Singapore with number pattern 9785 to modems M2 M3 and M4 the following settings are required Country Code Singapore 65 Number Pattern 65 9785 Modem ID M2 M3 M4 With these settings an outgoing message bound for recipient number 6597855432 will be routed to either modem M2 M3 or M4 the least busy one for transmission commzGATE SMS Application Server Version 2 2 Administrator Guide Page 21 of 39 commzisFATss jejx Fle Edit View Favorites Tools Help Ar Ge xl 2 Dj seh Fy Favortes Ameda So 3 Address ntto focahost servletjcommz servetEditor GSS gt commzire TE Message Priorities gt Ad hoc MQ Rules About Applications Configure Logout Help CA Ce Priority Country Code Number Pattern Madem ID Delete App Gateway E Singapore 65 e5 9785 M2 M3 M4 gt a a wes FIFO Default Default M a erna Server Monitor Save gt Message Center gt Message Logs Message Priorities System Level Priority Ad hoc MQ Rules Scheduler MQ Rules API MQ Rules Sieeo Wake Time gt Configure gt System Info gt Logout gt Evaluation Setup EE FT telnet Figure 7 MQ Rules Example 2 Multiple routing rules can apply to the same modem with no constra
10. used so as to free up otherwise wasted resources It is also possible to dedicate more system resources to one item and less to another Each of these settings affects only the specific Modem Hence each Modem may have its own specific settings These settings affect how much system resources are used and how responsive or prompt the system is in receiving and interpreting messages Modem Info Send Receive Ratio This allows you to optimize the modem speed based on how you it is going to be used Select the appropriate option based on an estimate of how the modem is going to be used percentage of outgoing messages versus the percentage of incoming messages Modem Info Polling Interval This defines the unit interval for polling the modem Assume that the Send Receive Ratio is 1 3 and the Modem interval is 5 sec Then outgoing messages will be sent to the modem every 5 seconds Every 15 seconds the modem will be polled for incoming messages Setting the Modem interval to Immediate will make the server most responsive However this depends on what else the server machine is used for and whether it has enough resources to support this setting without compromising the performance of other programs services that may be running on the same machine If the server machine is dedicated only to the commzGATE SMS Application Server then Immediate Modem interval is recommended Enable Delivery Report A Delivery Report is sent
11. Immediate since this makes the commzGATE SMS Application Server Version 2 2 Administrator Guide Page 9 of 39 comm zisfFATss Info On Demand engine most responsive to incoming requests The Email Gateway polling interval can be set to 5 mins Example 3 The server is used to collect votes or survey polls and has little need to send out any messages The Email to SMS is the only other application used In this case The Modem polling interval should be set to Immediate and the Modem Send Receive Ratio should be set in favour of Receive e g 25 Send 75 Receive The Email To SMS polling interval can be set to 5 mins Example 4 The server is used for both sending and receiving messages at a high rate Assuming that four modems are used it is possible to configure two modems for high transmission rate and two modems for high receive rate Such hybrid configuration schemes are possible using the provided parameters For most enterprise productivity applications the default settings should suffice 5 Server Monitor Requires Server Restart If Modified The changes are dependent on your network conditions The Server Monitor polls the configured server based on connectivity of the specified server port The response time from the monitored server depends largely on network conditions at the time of poll It is necessary to specify a timeout period beyond which the monitored server is considered to be down The tim
12. MS To Email function is used it is not mandatory for the user to specify the email Subject header When the Subject if not specified this default value is used instead You can also edit an existing User Account by selecting the account using the checkbox and then clicking Edit Lastly you can delete a user by selecting an account and clicking Delete When a user is deleted all the user information EXCEPT for message logs is exported into a file and archived in the userarchive folder where the commzGATE has been installed E g c commz userarchive lt userlD gt _ lt datetime gt log where datetime is in vyyymmddhhmmss format commzGATE SMS Application Server Version 2 2 Administrator Guide Page 11 of 39 commf TTz 3 5 Credit Management Configure gt Credit Management Managing the number of credits that a user has can be confusing at first Just to recap how user credits can be set and modified the following is a brief overview Navbar Fields Action Result Configure gt Server Initial Credit Assign All new user Ths can be Preferences number of accounts modified when credits created willhave the new account this number of is created credits by default Configure gt Server Unlimited Check the All new user This can be Preferences Credit checkbox accounts modified when created willhave the new account unlimited credits is created by default Configure gt User Credit Assign This will This a
13. There are two fields that require special explanation SMTP Server This is required for the SMS To Email function SMS To Email allows you to compose an email via SMS and then deliver it through the commzGATE This requires that the appropriate SMTP Server for outgoing emails be configured for the you Default SMS To Email Subject When the SMS To Email function is used it is not mandatory for you to specify the email Subject header When the Subject if not specified this default value is used instead Refer to the section on SMS To Email for details 3 4 User Accounts This allows you to create and manage user accounts The number of the users that can be created is limited to the number of user licences purchased To add a new user click on Add This leads to the User Account screen where you may then provide all the information regarding the user Assign a User ID and a default password Note that the user password can be changed by the user when he she logs in The default credit for the user account follows the Server Preference Initial Credit or Unlimited Credit settings There are two fields that require special explanation SMTP Server This is required for the SMS To Email user function SMS To Email allows the user to compose an email via SMS and then deliver it through the commzGATE This requires that the appropriate SMTP Server for outgoing emails be configured for the user Default SMS To Email Subject When the S
14. ail Subject field specified in your Administrator Account Password Your Administrator Password Destination Email Address The email address of the receiving party Subject The subject heading of the email Message Text The email message body Once the message has been composed send the SMS to the commzGATE number The system will recognize this as an SMS To Email message and will translate this into an email and send it to the SMTP server Example s2e abc123 johndoe yahooz com greetings hi how are you commzGATE SMS Application Server Version 2 2 Administrator Guide Page 32 of 39 comm zisfFATss 10 Message Logs The message logs allow you to conveniently track incoming and outgoing messages All messages are tracked however the message content may or may not be tracked depending on whether the respective application logs are turned on off Refer to section 3 2 2 item 8 Received Pending App Gateway Email Gateway API Server Monitor Message Center Basic and Advanced Email To SMS Scheduler 10 1 Viewing Shows all messages received regardless of whether they are normal messages or App Gateway commands Shows all messages waiting in pending status to be sent by the system This comprises messages of both Administrator and User applications Shows all messages sent out by the App Gateway Shows all messages sent by the Email Gateway Shows all messages sent out as a result of a request by an extern
15. al system Shows all messages sent by the Server Monitor Shows all messages sent by the Message Center Shows all Basic and Advanced messages sent by the user Messenger application Shows all messages sent by the user Email To SMS application Shows all messages sent by the user Scheduler application When first accessed the message log EXCEPT for the Pending Message Log shows a summary of the number of messages and their respective statuses This page is refreshed regularly to reflect the most updated information To view the messages in more detail you can make the following selections Status Period Records Displayed Per Page Select messages of the specified status you are interested in Select the period for which you wish to view the messages The message log is divided into pages This defines the size of each page up to a maximum of 50 messages per page Once the criteria have been selected click View Details In the message details page there are a few actions that can be executed Print Page commzGATE SMS Application Server Version 2 2 Administrator Guide Prints the current page Page 33 of 39 comm zisfFATss Export Selected Exports the records that have been selected by using the checkboxes of the records Export All Exports all the records of the log to a tab delimited text file The location of the file can be specified at the point of export Delete Selected Deletes from the databa
16. by the wireless network to the commzGATE if this feature is available from the network operator whenever a message has been received by the intended recipient An option is now available to enable the commzGATE to receive these message confirmations and reflect them in the message logs as the message status Confirmation commzGATE SMS Application Server Version 2 2 Administrator Guide Page 8 of 39 comm zisfFATss Received This may be required for ensuring that messages have been received for auditing purposes Note that enabling this function will slow down the modem to approximately half its speed for sending outgoing messages Examples Refer to Interval Settings Examples below 3 Message Send Retry Period No of Retries per Hour Requires Server Restart If Modified The Message Send Retry Period is used to specify the period for which the server attempts to resend messages that have failed to be initially sent due to the following problems 1 Modem returned an error Message status Modem Error 2 User did not have enough message credit Message Status Not Enough Credit After this period if the server still fails to send the message the server will stop trying to resend it No of Retries per Hour refers to the frequency with which the server tries to resend the message during the Message Send Retry Period If the Message Send Retry Period is set to 1 Hour and the No of Retries per Hour is set to 4 then the se
17. ccounts System Info Logout g javascript callUpdatet wii Internet Figure 3 Credit Management Example 1 3 5 2 Setting the Limit The limit feature will restrict the use of credit to the amount specified The frequency at which the limit is renewed can also be specified To configure the limit of a user Check the user s Select checkbox Choose the Limit Type frequency from the drop down list Enter the Limit Value in the edit box Click Update to effect the change gt en Example 2 To restrict a user to use only up to 30 credits per day the following settings are required Limit Type Daily Limit Value 30 commzGATE SMS Application Server Version 2 2 Administrator Guide Page 14 of 39 comm ztsMetT 3 commzGATE SMS Application Server Microsoft Internet Explorer File Edit View Favorites Tools Help Back amp Gt Qsearch Favorites CSristory By SM gt Vw B Address http 192 168 2 44 8090 servlet commz servlet Editor v Po Links mm Configure gt Credit Management About Applications Configure Logout Help commzBfTEe T Update Registered User Account Main Select Credit Top Up Next Top TE sok Next Limit a lag r User ID Balanda Auto Top Up vane Up Date Limit Type Limit Value Limit Left Update Email Gateway M andrew 50 NIL F NIL F External API Berner Wontar g irwin 50 NIL gt F NIL gt F Message Logs Iv joe 50 NIL gt F
18. commazisf iss Administrator Guide commzGATE SMS Application Server v2 2 comm ztsMeT Table of Content 1 Introduction 2 Get Started 2 1 Sign In 2 2 Navigate 2 3 Browser Settings 3 Configure 3 1 Licenses 3 2 Server Preferences 3 2 1 Basic View 3 2 2 Advanced View 3 3 Administrator Account 3 4 User Accounts 3 5 Credit Management 3 5 1 Setting the Auto Top Up Amount 392 Setting the Limit dd Settings for Multiple Users 3 5 4 Notifications for Insufficient Credit 3 6 Appearance 3 7 Gateway Setup 4 Message Priorities 4 1 System Level Priority 4 2 MQ Rules 4 3 Sleep Wake Time 5 App Gateway 5 1 Private Or Public Access 5 2 Command Format 5 3 Add Command 11 11 12 13 14 15 16 16 17 19 19 19 23 24 24 24 24 comm zGAT EE T 5 4 Edit Command 5 5 Delete Command 5 6 Broadcast 6 API Access 7 Server Monitor 8 Message Center 8 1 Configure 9 SMS To Email 10 Message Logs 10 1 Viewing 10 2 Message Statuses 10 3 Housekeeping 25 25 25 27 28 29 30 32 33 33 34 35 comm zisfFATss 1 Introduction Welcome to the commzGATE SMS Application Server The commzGATE SMS Application Server delivers roust and comprehensive messaging capability to your organisation be it a large enterprise or small business Its user friendly design allows easy set up within an existing computer network or as a stand alone system This Administrat
19. e Server monitor is protocol agnostic and can be used to test availability of any server port type To add a new server to be monitored click on Add This brings you to the Add Server page The server monitor is configured based on the fields described below Click Save when done Enabled Select yes to enable this command or no to disable it Mobile Number s The mobile number s that the SMS notification is sent to More than one mobile number can be specified here Quantity specifies the number of mobile numbers and Change places additional fields on the screen for your input Host Name IP Address The name or IP address of the server host being monitored e g www yahoo com 202 76 34 21 etc Port Number This identifies the port of the server host that we wish to check for connectivity Inform When Server Is Available Select yes to be informed when the server is started or no to be left uninformed Server Is Available Message Allows you to configure the message content to be sent to the specified mobile number s when a previously unavailable server becomes available Inform When Server Is Not Available Select yes to be informed when the server is down or no to be left uninformed Server Not Available Message Allows you to configure the message content to be sent to the specified mobile number s when a previously available server becomes unavailable Description This allows you to enter
20. e User s number is 659876543 then the reply email subject must contain 6598765432 The Message Center Incoming Email Server MUST NOT be the same as the server used for the Email Gateway Alternatively it is possible to use the Message Center purely for sending SMS via email The setup is identical When sending an SMS via email simply ensure that the email subject contains destination country code and mobile number and that the email is sent to the Message Center Incoming Email Server email address commzGATE SMS Application Server Version 2 2 Administrator Guide Page 29 of 39 comm zisfFATss This configuration page allows you to configure each component of the Message Center setup 8 1 Configure Assuming that an email account with POP3 incoming mailbox has been set up to which all commands will be sent via email the next step is to configure the Email Gateway to poll this inbox Click Save when done The fields are as follows Forward SMS to this Email Address The Email Address that the SMS is forwarded to once it has been converted into an email This MUST NOT be the same as MC Email Address Forward SMS via this SMTP Server The SMTP Server through which the SMS is forwarded as an email MC Email Address The Email Address of the MC This MUST NOT be the same as Forward SMS to this Email Address MC Incoming Email Server This is the name or IP address of the incoming email server e g 198 24 3 17 pop yaho
21. e managing your database size However note that messages that have been deleted will also be erased from the users message views It is therefore good practice to give your users ample notice of housekeeping activities commzGATE SMS Application Server Version 2 2 Administrator Guide Page 35 of 39 comm zGAT EE T commzGATE Administrator Guide Version 2 2 September 2003 Pacific Synergy Pte Ltd 147 Killiney Road Singapore 239566 Worldwide Inquiries Phone 65 62357781 Fax 65 62350970 www commzGATE com commzGATE is a registered trademark of Pacific Synergy Pte Ltd Various product and service names referenced herein may be trademarks of Pacific Synergy All other product and service names mentioned may be trademarks of their respective owners Copyright 2001 2003 Pacific Synergy Pte Ltd All rights reserved commzGATE SMS Application Server Version 2 2 Administrator Guide Page 36 of 39
22. efault Account can also be set here The Administrator account and any User Account can be set as the Default Account The Default Account has two properties 1 Any unqualified message that is sent to the server is automatically routed to the Default Account inbox An unqualified message is one for which the server has no specific routing information none of the users are expecting a reply from the message s originating mobile number Please refer to the section on the Smart Reply Routing Mechanism in the User Guide to understand the concept of routing of incoming messages 2 If the Message Center feature is in use then all messages that are received in the Default Account inbox are automatically forwarded as emails to the designated Email Address Please refer to the section on the Message Center in this document commzGATE SMS Application Server Version 2 2 Administrator Guide Page 2 of 39 comm ztsMetT 2 2 Navigate The applications are accessed through navigational links available in the Navbar navigation bar on the left of the screen Alternatively the applications can be accessed via hyperlinks at the top of the page E commzGATE SMS Application Server Microsoft Internet Explorer leixi File Edit View Favorites Tools Help ae Q Back O rv 2 Search Sr Favorites Meda O O a WB Address http localhost servlet commz servlet Editor ee ns gt GOET l RBBSEBrEhwWe Race Ba Cedo A Welcome to
23. eout period should be large enough so that a network delay is not misinterpreted as a failed connection to the monitored server 6 Administrator Session Timeout If you log in and leave your desktop your login session will automatically end after the configured period 7 Enable Auto Reply for Default Account Auto Reply Message This feature if selected allows you to configure a message that will automatically be generated and sent in response to any mobile user who sends a message to the default account The message content is configured in Auto Reply Message 8 Message Content Logging By default the message logs for all the applications will log the message content in addition to details such as which user sent it when it was sent to whom it was sent etc This option allows you to disable the message content to be NOT LOGGED This may be desired when message content is confidential and possibly logged elsewhere via an external system for a particular application Database space can also be greatly saved if message content logging is turned off Note that other message details who when status etc will still be logged commzGATE SMS Application Server Version 2 2 Administrator Guide Page 10 of 39 comm zisfFATss 3 3 Administrator Account Administrator information can be configured and edited with the following constraints 1 The Administrator Account ID cannot be edited 2 The items marked with are mandatory
24. equency from the drop down list Enter the Top up Value in the edit box Click Update to effect the change the new auto top up amount will overwrite the user s current Credit Balance DULUN Example 1 To enable a user s credit balance to be automatically topped up to 200 every week the following settings are required Auto Top up Weekly Top up Value 200 commzGATE SMS Application Server Version 2 2 Administrator Guide Page 13 of 39 comm ztsMetT 3 commzGATE SMS Application Server Microsoft Internet Explorer File Edit View Favorites Tools Help Bak gt gt Gt Search Favorites CSristory SM gt Vw B Address 5 http 192 168 2 44 8090 servlet commz servlet Editor z Go Configure gt Credit Management About Applications Configure Logout Help comm z3FrTE Update Registered User Account Main Select Credit Top Up Next Top TE wi Next Limit a lag r User ID Balnea Auto Top Up vane Up Date Limit Type Limit Value Limit Left Update Email Gateway andrew 50 NIL F NIL F External API SareHahler g irwin 50 NIL gt F NIL gt F Message Logs Iv joe 50 Weekly 200 NIL F Configure VW kheewei 49 Weekly gt 200 NIL gt F Administrator Account Anpeutards V teikchoon 47 Weekly 200 gt NIL F Credit Management Licenses Q nabLisessasztsstensssanesenssnssenseen Message Routing Rules une SEM Serner Preferences User A
25. er Unreachable The recipient s mobile The user needs to check that number cannot be reached the mobile number is a valid commzGATE SMS Application Server Version 2 2 Administrator Guide Page 34 of 39 comm zisfFATss This is an error that is mobile number based on the returned by the wireless wireless network that is being network used Not Allowed The system is not allowed to This happens when the send messages to this Message Routing Rules in mobile number Configure gt Server Preferences does not specify a default modem AND the rules do not route this mobile number to any specific modem 10 3 Housekeeping In order to manage the message log volume and to archive all logs except for the Pending log which does not require this housekeeping functions for each message log are provided The Export All Export Selected and Delete buttons can be used for this Export All Exports all the records of the log to a tab delimited text file The location of the file can be specified at the point of export Export Selected Exports the records that have been selected by using the checkboxes of the records Delete Selected Deletes from the database those records that have been selected by using the checkboxes of the records To archive messages and manage the size of the message database you can first export selected records and then delete them This ensures that you have a permanent record of messages whil
26. g of SMS messages credit is consumed from the user s account for each SMS message that is sent The system has been designed to notify by SMS or by email if using the Email Gateway the user of insufficient credit wnenever he she tries to perform an action without enough credit 3 6 Appearance Configure gt Appearance The following can be configured to tailor the look and feel of the graphical user interface Navbar Logo This logo at the top of the Navbar can be replaced with a custom image of GIF or JPEG type To do so specify the image file path or use the Browse button Click Upload to upload the image and then refresh the screen use the browsers Refresh button to effect the change The logo can be reverted to the default image by clicking the Default Logo button and refreshing the screen Navbar Background The background image can be replaced with a custom image of GIF or JPEG type To do so specify the image file path or use the Browse button Click Upload to upload the image and then refresh the screen use the browsers Refresh button to effect the change The logo can be reverted to the default image by clicking the Default Image button and refreshing the screen Main Screen Background The background colour of the screen This can be changed by selecting any colour on the palette that is provided Click Upload to effect the change Screen Title The font colour of the page titles This can be changed by select
27. have been set to work for most cases They may not be optimised for your specific use but will allow the server to function normally Once the all the settings changes have been made click Save If necessary restart the commzGATE SMS Application Server Note that the machine need not be rebooted only the commzGATE SMS Application Server program service needs to be restarted 3 2 1 Basic View This view contains the bare essentials for the server to function 1 Modem Information Requires Server Restart If Modified No change required unless there is a need to rename the modems or the modem s is are connected to serial ports other than the default The Modem ID is an alphanumeric character string that is assigned to identify a specific modem This value is arbitrary and is up to you to set For example if there are two modems in use they can be given the following IDs Mod1 and Mod respectively The Serial Port Name is the name of the hardware serial port that the modem connects to This is an alphanumeric character string that is determined by the Operating System of the machine being used For Windows this is typically COM1 COM2 etc For Linux this is typically a directory path commzGATE SMS Application Server Version 2 2 Administrator Guide Page 6 of 39 comm zisfFATss 2 Error Messages No change required unless there is a need to display specific messages The following error messages can be
28. he sending and receiving channel for all your SMS messages 2 Gateway This will connect the system to commzGATE Gateway service for outgoing messages 3 Gateway amp Modem Mix mode The system will use the commzGATE Gateway to send out SMS while it ll use the modem to receive SMS from mobile users Using the Global SMS Sender ID you could send the Modem number to appear on the recipient s mobile phone letting him her to reply to the same number Does not work properly with all mobile phones For example e f you enter your modem number as 6590000000 on the recipients mobile phone it ll appear as 6590000000 as the SMS origin number commzGATE SMS Application Server Version 2 2 Administrator Guide Page 17 of 39 comm zisfFATss e If you use alphanumeric or only alpha it ll appear accordingly If you enter a name like Michael the recipient will see a SMS received from Michael and not a phone number If you using the commzGATE Gateway mode the amount of credits left for you will be shown under Gateway Credit Balance You can purchase more credits using the link found at Purchase Global Gateway SMS Credits You will be guided afterwards in purchasing the amount of credits that you require commzGATE SMS Application Server Version 2 2 Administrator Guide Page 18 of 39 comm zisfFATss 4 Message Priorities Navbar This section describes how you can apply certain behaviour to the server when it comes
29. ing any colour on the palette that is provided Click Upload to effect the change commzGATE SMS Application Server Version 2 2 Administrator Guide Page 16 of 39 comm zGAT EE T Table Background The background colour of all message log tables This can be changed by selecting any colour on the palette that is provided Click Upload to effect the change 3 7 Gateway Setup Configure gt Gateway Setup You can manage your Global Sender ID from this option and view the balance credits left on the Gateway server if you have chosen the option Configure gt Gateway Setup About Applications Configure Logout Help Choose a Combination of Messaging V Use Modem Default Channels M Gateway QuickTips Check both Channels to send via Gateway and receive via Modem To enable yourserver for Micro billing or M Commerce please contact us High Performance Direct Telco SMSC connectivity available in selected countries Gateway URL Ihttp 71 92 168 3 223 Gateway Credit Balance 998030 Purchase Global Gateway SMS Credits Click Here Internet connection needed Global SMS Sender ID TPOA This will override TPOA settings of users on the Web Application Suite 1 Internet Under the Messaging Channel combination you can choose either or both to have the following effects 1 Use Modem Default This is the default selection unless you prefer to use the Gateway mode for outgoing messages Under this mode the GSM modem will be t
30. ing on Configure link followed by the Appearance sub link 2 3 Browser Settings The application is best accessed using either Microsoft Internet Explorer 5 0 and above or Netscape Communicator 6 0 In addition ensure that JavaScript is enabled on your browser Instructions on how to do this follow Internet Explorer Go to Tools gt Internet Options gt Security Under Scripting select Enable Netscape Communicator Go to Edit gt Preferences gt Advanced gt Enable JavaScript commzGATE SMS Application Server Version 2 2 Administrator Guide Page 3 of 39 comm zisfFATss The browser should be configured such that whenever it accesses a web page it will attempt to find the latest copy of the page rather than pulling outdated information from its cache temporary internet files For Microsoft Internet Explorer configuring your browser is done as follows Go to Control Panel gt Internet Options Select the General tab Select Settings Under the Check for newer versions of stored pages section select Every visit to the page gt en commzGATE SMS Application Server Version 2 2 Administrator Guide Page 4 of 39 commf TTz 3 Configure Various administration settings and server preferences can be configured You can manage user accounts server performance user modem licenses appearance of the user interface and gateway setup IMPORTANT NOTE All configuration items marked with Requires Server Res
31. ints Example 3 Messages bound for Celcom Malaysia and Maxis Malaysia and any network operator in Singapore can be routed to the same modem with the following rules Country Code Malaysia 60 Number Pattern 60 19 Modem ID M2 Country Code Malaysia 60 Number Pattern 60 13 Modem ID M2 Country Code Singapore 65 Number Pattern 65 Modem ID M2 Note that for Singapore a is used after the Country Code This means that no specific prefix other than Country Code is used for routing commzGATE SMS Application Server Version 2 2 Administrator Guide Page 22 of 39 comm ztsMeT jejx File Edit View Favorites Tools Help JM Om OMD DP fem Oem OIC SL Address http focalnost servieticommzservietEditor GTR GS links gt commzireTE Message Priorities gt Ad hoc MQ Rules About Applications Configure Logout Help _ Add o Sae Settings updated successfully Priority Country Code Number Pattern Modem ID Delete b iy Sener 2 Singapore 65 zj f5 F Mi gt Email Gateway bei I 5 Malaysia 60 ko f3 m2 H gt Server Monitor FIFO Malaysia 60 j ko fis M2 j gt onnage Carit FIFO Default Default M i gt Message Logs Message Priorities System Level Priority Ad hoc MQ Rules Scheduler MQ Rules API MQ Rules Siesp Wake Time gt Configure gt System Info gt Logout gt Evaluation Setup
32. llows the Accounts 2 Add number of overwrite the administrator to Edit credits number of manually set the OR credits originally credits or to Set unlimited assigned to this provide unlimited credit user account credit for this user account Configure gt Credit Explained Manage auto The affected These settings Management below top up users will have will overwrite amount and their credits the settings in the impose automatically specific user sending limits topped up to accounts pre defined However this amounts on a does NOT affect regular basis the Server The users may Preferences also have sending limit per day week month or year In order to help the administrator manage the number of credits assigned to each user a Credit Management tool is available There are two functions of Credit Management 1 Specify Auto Top Up frequency and value 2 Specify Limit frequency and value The auto top up feature allows the user s credits to be topped up to a specified amount on a daily weekly monthly or yearly basis The limit feature allows you to set the amount of credits that can be used per day week month or year This enables you to regulate the use of the credits The fields in the Registered User Account Table are described as follows commzGATE SMS Application Server Version 2 2 Administrator Guide Page 12 of 39 comm ztsMetT Select This checkbox must be selected if you wi
33. name gt getstock ibm thinkpad 5 3 Add Command To add a new App Gateway command click on New This leads to the Add Command page The new command is configured based on the fields described below Click Save when done Command The name to your command For example computer stock or bus etc This will be the actual text string that the user sends via SMS Enabled Select yes to enable this command or no to disable it Number of Parameters This is the number of parameters that are expected to follow the command Notify Sender of Invalid In case a user enters the wrong number of commzGATE SMS Application Server Version 2 2 Administrator Guide Page 24 of 39 comm zisfFATss Number of Parameters parameters the server will reply the user with the message Invalid Number of Parameters Allow Public Access Select yes to enable this command to be sent by any member of the public Description Give a short description of the command For example This command is used to retrieve computer stock This field is optional Timeout When an SMS command is received the system will invoke the configured external program and wait for it to return the results to be sent back to the user This field specifies the maximum period the system will wait before considering the connection as timeout A timeout message will be sent back to the user if this happens Connection Type This specifies whether the ser
34. or Guide covers the use the administration features of the software commzGATE SMS Application Server Version 2 2 Administrator Guide Page of 39 comm ztsMetT 2 Get Started The commzGATE SMS Application Server is accessed via a web browser Enter the Administrator URL where the commzGATE SMS Application Server has been installed This brings you to the Login page E commzGATE SMS Application Server Microsoft Internet Explorer j lej xj File Edit View Favorites Tools Help w Q Back x a MD Search Sr Favorites CP Meda O7 a a ER Address a http localhost admin commzgate jsp gt Go Links gt Google gt B Search web go Eh33blocked El Autoni CY Ea options COMMZGATE SERVER ADMINISTRATION Admin ID Password commzGATE requires Netscape 6 0 and above or Internet Explorer 5 0 and above to be viewed correctly Copyright 2001 2003 Pacific Synergy Pte Ltd All rights reserved a E Done fe Local intranet Figure 1 Login Page 2 1 Sign In At the main login page enter your Administrator ID established during registratio and password into the fields labelled Administrator ID and Password both are case sensitive then click Sign In Once you have logged in the Administrator main page will be presented From the Main page you will be able to view the list of registered User Accounts and whether each user is logged in or not The D
35. oz com etc MC Incoming Email Server Protocol This is the protocol that is used for retrieving incoming email from the email server POP3 and IMAP are supported The default value is POPS MC Incoming Email Server Port The port number of the incoming email server being used This value is typically 110 for POP3 and 143 for IMAP The default value is 110 for POP3 MC Incoming Email Server Account ID The login user ID of the email account that email commands are being sent to Mc Incoming Email Password The login password of the email account that email commands are being sent to Delete From MC EmailServer After Retrieval Select yes if you want your retrieved email to be deleted from your email server or no if you want to leave them in the email server To maintain a high performance it is recommended that Delete from EG Email Server after Retrieval is set to ves To maintain a high performance it is recommended that Delete from MC Email Server after Retrieval is set to yes commzGATE SMS Application Server Version 2 2 Administrator Guide Page 30 of 39 comm zisfFATss Description This allows you to enter information about the configuration This is optional NOTE 1 When the system polls the MC Incoming Email Server for the FIRST time it will ignore the existing emails it will only interpret NEW emails from that point onwards Likewise if the MC was disabled from Configure gt Se
36. rom your mobile phone The App Gateway can accept parameters in addition to the command For example a specific server can be shut down remotely by sending the reboot command and server ID via a single SMS message To understand how to build these applications that can be called by the App Gateway refer to the App Gateway Guide included in this CD There is also a built in Broadcast function that allows a user to broadcast a message to multiple recipients via the App Gateway 5 1 Private Or Public Access Each command that is configured has two access modes By default only registered users will be able to use the command if a non registered person sends the command the server will interpret the message as a normal message rather than a command The system will validate the sender s mobile originating number against those in the registered user accounts However a command can also be set to be open to the public That is any member of the public may send the command the server will waive the validation process and treat the command as valid This is particularly useful for Info On Demand services that are open to the public non subscription based 5 2 Command Format The SMS message text must start with the command If the command requires parameters the parameters should come after the command separated by blank spaces Example Send the command getstock This command takes 2 parameters the brand name and the model
37. rver Preferences and then enabled it will ignore all email received during the time that it was disabled It will only interpret email from the point that the MC is enabled onwards NOTE 2 For some internet based email accounts such as Yahoo you will need to set an option go to the email website and search for this option to enable a remote email client to access the account Without enabling this feature the commzGATE will not be able to poll the inbox commzGATE SMS Application Server Version 2 2 Administrator Guide Page 31 of 39 comm zisfFATss 9 SMS To Email This feature allows you to compose and send emails from your mobile phone via SMS To configure this feature an SMTP server needs to be specified in your Administrator Account The SMTP server is the outgoing mail server to which SMS messages after being converted to emails are sent to for transmission In the SMTP Server field enter the IP address DNS name of the SMTP Server This is the server that will handle your outgoing emails The Default SMS To Email Subject field specifies the default subject header that appears in all the emails sent using the SMS To Email application To compose an email on the mobile device compose the message as follows s2e lt password gt lt destination email address gt subject lt message text gt Note that the subject is an optional field If it is not specified the corresponding email subject will take on the Default Em
38. rver will retry send the message every 15 minutes 4 Interval Settings Requires Server Restart If Modified App Gateway This defines the interval between each time the App Gateway inbox is polled for newly received requests e g Info On Demand requests and SMS commands e g broadcast command Email To SMS This defines the interval between each time the incoming email server s specified in the user Email To SMS configuration is are polled for new emails Message Center This defines the interval between each time the incoming email server s specified in the user Message Center configuration is are polled for new emails Example 1 The server is used only for sending out mass messages No other function is used In this case it is safe to disable the App Gateway Email To SMS and Email Gateway polling functions The Polling Interval of all modems can be set to Immediate the fastest rate and the Modem Send Receive Ratio can be set to Send Only This means that the Modem will only Send and never Receive Example 2 The server is used for Info On Demand and the Email Gateway is the only other application used In this case it is safe to disable the Email To SMS polling function The Polling Interval should be set to Immediate and the Modem Send Receive Ratio should be set to 50 Send 50 Receive the number of outgoing and incoming messages are roughly the same The App Gateway polling interval should be set to
39. se those records that have been selected by using the checkboxes of the records Delete All Deletes from the database all records Keep Selected Keeps the selected records and deletes the rest 10 2 Message Statuses The following message statuses may appear in the Message Logs Message Status Meaning _ Action to Take Remarks Pending The message is in the message queue and waiting to be sent to modem gateway Sent The message has been sent to the Network Operator Received The recipient has received This status will only appear if the message on his her 1 You have Enabled mobile device Delivery Reports in the Server Preference configuration AND The Network Operator supports this feature Not Enough Credit The message has not been Wait for the user to contact sent out because the user you or top up his her does not have enough Message Credit After the Message Credit to do so credit has been topped up the server will attempt to resend the message if the top up is done within the Message Send Retry Period specified in Configure gt Server Preferences Account Suspended User s account is disabled The users account was disabled before the message could be sent Modem Error Technical fault See Troubleshooting Guide For messages with the status the server will attempt to resend the message if the top up is done within the Message Send Retry Period specified in Configure gt Server Preferences Numb
40. sh to effect the updates made to this user account When the Update button is clicked the system will only update the user accounts that are selected User ID This is the user account ID used to identify the account Credit Balance This is the current credit balance of the user account Auto Top Up This specifies how often the user s credit amount it to be topped up Top Up Value This is the credit amount that will be given to the user account upon the auto top up This amount will NOT be added to the current Credit Balance The new current Credit Balance will be updated to the Top up Value Next Top Up Date This shows when the next auto top up will occur Limit Type This defines whether the limit is a daily weekly monthly or yearly limit Limit Value This is the maximum number of credits that can be used by the user per day week month or year depending on the Limit Type Limit Left This is the amount of credit remaining within the limit that has been set Next Limit Update This shows when the limit will be reset The Reset button will undo any changes that are made on the screen as long as the Update button has not been clicked yet 3 5 1 Setting the Auto Top Up Amount The auto top up feature will automatically top up a users credit amount to the amount specified The frequency of auto top up can also be specified To configure the auto top up for a user Check the user s Select checkbox Choose the Auto Top Up fr
41. tart If Modified require that the commzGATE SMS Application Server be restarted in order for the changes to take effect The machine need not be rebooted only the server program service needs to be restarted You will need to be logged into the machine as the Machine s Administrator i e the login domain must be the machine name In Windows you can stop start the Server by going to Start gt Programs gt commzGATE gt Start Stop Server 3 1 Licenses Configure gt Licenses Requires Server Restart If Modified User License This limits the number of User Accounts that can be created Modem License This license is for the number of modems that can be used by the software To change the software license or to employ an additional modem a corresponding license upgrade must be purchased For user and modem license purchases please visit http www commzgate com The new license can then be upgraded in this page New licenses purchased come with a unique CD key For modems the hardware will be shipped with a CD key The CD key s must be entered accordingly in this page commzGATE SMS Application Server Version 2 2 Administrator Guide Page 5 of 39 comm zisfFATss 3 2 Server Preferences Configure gt Server Preferences The Server Preference page is used to configure server settings such as hardware performance notification messages and user restrictions The page offers both Basic and Advanced views All default settings
42. tion Server Version 2 2 Administrator Guide Page 25 of 39 comm zisfFATss 1 Broadcast lt sender s password gt lt message text gt lt phone number gt 2 Broadcast lt sender s password gt lt message text gt lt phone number list gt 3 Broadcast lt sender s password gt lt message text gt lt Call Group name gt The following give a few examples We shall assume that the sender s commzGATE login password is abc123 Example 1 To send the message hello to phone number 6597654321 gt broadcast abc123 hello 6597654321 Example 2 To send the message meet at my place to phone numbers 6598765432 and 6597654321 gt broadcast abc123 meet at my place 6598765432 6597654321 Be careful NOT to leave a space between the phone numbers and the delimiter Example 3 To send the message sales meeting at 3pm to the call group Sales as defined in the Address Book refer to User Manual gt broadcast abc123 sales meeting at 30m Sales This will only be able to be used with Call Group names that are single words e g Sales Team1 Friends This will not work with Call Group names such as Golf Buddies Club Pals commzGATE SMS Application Server Version 2 2 Administrator Guide Page 26 of 39 comm ztsMetT 6 API Access An external application can interact with the commzGATE server through a set of APIs that are implemented as http statements These APIs allow an external
43. to handling outgoing messages 4 1 System Level Priority Navbar Message Priorities gt System Level Priority The commzGATE allows you to prioritize messages that come from 3 different sources 1 Scheduled Messages messages that have been scheduled to be sent out at a certain date time 2 API Driven Messages messages that are triggered by an external system via the APIs 3 Ad Hoc Messages all other types of messages such as those that are sent on demand using the Messenger application email to SMS notifications Info On Demand responses etc 1 Priorities If Equal Priority is selected then the system will inspect the Message Queues MQ in a round robin fashion one MQ per inspection always sending the message at the top of the queue that is being inspected If priorities are assigned to the message queues then there are two ways in which the priorities are implemented 1 Absolute 2 Weighted Round Robin The following best describes how these two schemes work Consider the following scenario API Driven Messages Ad Hoc Messages and Scheduled Messages are assigned Priority 1 MQ1 Priority 2 MQ2 and Priority 3 MQ3 respectively 2 Priority Scheme With Absolute Priority messages in MQ2 will be sent only when MQ1 is exhausted no messages remaining Likewise messages in MQ3 will be sent only when MQ2 is exhausted This scheme should be used with caution since it is possible for a high priorit
44. ttern textbox shown in Example 3 below Although the following examples are used on the Ad Hoc MQ the same applies to the Scheduler and API MQs Example 1 To route outgoing messages bound for Celcom operator prefix 019 numbers in Malaysia to modem M2 the following settings are required Country Code Malaysia 60 Number Pattern 60 19 Modem ID M2 Note that 60 is specified automatically when the country code is chosen With these settings an outgoing message bound for recipient number 60193638756 will be routed to modem M2 for transmission commzGATE SMS Application Server Version 2 2 Administrator Guide Page 20 of 39 commzisFATss jejx Fle Edit View Favorites Tools Help Ar Oe O xl Zj seh Fy Favorites meda So 3 Address ntto focahost servletjcommz servetEditor Ge G gt commzire TE Message Priorities gt Ad hoc MQ Rules About Applications Configure Logout Help Ca Ce Priority Country Code Number Pattern Modem ID Delete App Gateway FIFO Malaysia 60 fo fis m2 gt Email Gateway FIFO Default Default Mi External API ja Server Monitor Save gt Message Center gt Message Logs Message Priorities System Level Priority Ad hoc MQ Rules Scheduler MQ Rules API MQ Rules Sieeo Wake Time gt Configure gt System Info gt Logout gt Evaluation Setup EET Geenen Figure 6 MQ Rules Example 1 For some countries
45. ver is calling invoking the external application via HTTP requests or a socket connection URL Applicable only to HTTP Connection Type This is the URL of the script or program based on its location in the network IP Address Applicable only to Socket Connection Type This is the IP address of the machine where the Remote Server Socket resides Port Number Applicable only to Socket Connection Type This is the port number through which the Remote Server Socket is accessed 5 4 Edit Command To edit an App Gateway command select a command by checking the appropriate checkbox in the commands list Click on Edit to edit the selected command This leads to the Edit Command page Edit the command details accordingly and click Save when done 5 5 Delete Command To delete an App Gateway command select a command by checking the appropriate checkbox from the commands list Click on Delete to delete the selected command 5 6 Broadcast This is available only to registered users it is not open to public access This function allows a registered commzGATE user administrator included to send a message to multiple recipients via the App Gateway The commzGATE login password is required The function allows you to specify one of the following as the message destination 1 A single phone number 2 A comma delimited list of phone numbers 3 A Call Group name The following is the corresponding format of the message commzGATE SMS Applica
46. y MQ to deny service to the lower priority queues With Weighted Round Robin the system will provide priority over a series of message transmissions Each MQ is assigned a weight The number of messages sent from each MQ will depend on the relative weights of all the queues For example assume MQ1 has been assigned a weight of 70 MQ2 a weight of 20 and MQ3 a weight of 10 Then on average for every 100 messages sent 70 will be from MQ1 20 from MQ2 and 10 from MQ3 This scheme ensures that no queue is denied service 4 2 MQ Rules Navbar Message Priorities gt Ad hoc MQ Rules Navbar Message Priorities gt Scheduler MQ Rules Navbar Message Priorities gt API MQ Rules commzGATE SMS Application Server Version 2 2 Administrator Guide Page 19 of 39 comm zisfFATss This allows you to configure which modems the outgoing messages should be routed to based on the message country code and number pattern Each configuration can also be assigned a priority 1 Routing Rules The need for such routing may be due to mobile network operator constraints such as the lack of inter operator roaming within a country or if specific modems are to be used for international messages Automatic Load Balancing If any routing rule specifies more than one modem e g M1 M2 M3 then the system will always choose the least busy modem in the list to route the message to This ensures that the workload is spread out evenly among the modems
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