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TracPhone V7 User's Guide

1. a TracPhone V7 User s Guide Chapter 2 Operation Satellite Communication Basics Ku band communications satellites are located in fixed positions above the Earth s equator and relay data to from the earth within the regions that they serve Therefore to communicate via a given satellite you must be located within that satellite s unique coverage area also known as its footprint TIP To view the latest mini VSAT Broadband satellite coverage map visit our website at www kvh com footprint Figure 2 1 Example of a Satellite Footprint Equator In addition since satellites are located 22 300 miles 35 900 km above the equator the TracPhone antenna must have a clear view of the sky to transmit and receive signals Anything that stands between the antenna and the satellite can block signals resulting in lost data Common causes of blockage include trees buildings and bridges Heavy rain ice or snow may also temporarily interrupt reception Figure 2 2 Example of Satellite Blockage E TracPhone V7 User s Guide Chapter 2 Operation Turning On the System Follow the steps below to turn on your TracPhone system A CAUTION The antenna transmits RF energy that is potentially harmful Everyone must Radiation Radiation stay more than 36 feet Hazard Hazard 11 m away from the oe ow OG ee o 56 pr SES antenna within its 5 80 Up F eleva
2. 58 Viewing Status Information on the Control Unit 64 Calibrating the Antenna Gyros l I n nr 70 Technical en Oo oa RE l nrnna 72 Wiring Diagram Wiring Diagram be utnssuresntcinonsitysvnncarintnsstautietsewinnitvasnbucabiintcticutsstias 75 Menus Quick Reference Guide Menus Quick Reference GuiIde I snn 79 Glossary Eee o yaninlla lansay aaa yaaa ss 83 TracPhone V7 User s Guide Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracPhone system It also provides important safety information you need to know before using the product Contents Using EMU vvs 3 Important Safety Information u 5 System OVvervieW serer n nnnnnnnnnnn 6 i TracPhone V7 User s Guide Chapter 1 Introduction Using this Manual This manual provides complete operation configuration and troubleshooting information for your TracPhone V7 system Who Should Use this Manual The user should refer to the Operation chapter to learn how to operate the system The user or installer should refer to the Configuration chapter for information on setting up the system for the desired preferences The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icons
3. nana 53 Troubleshooting a Voice Service Problem 57 Viewing Status Information on Your Web Browser 58 Viewing Status Information on the Control Unit 64 Calibrating the Antenna Gyros l a 70 Technical Support nn nana 72 TracPhone V7 User s Guide Chapter 4 Troubleshooting Five Simple Checks If you are experiencing a problem with your TracPhone system first check the five simple things below If these checks do not lead you to the problem contact KVH Technical Support for assistance see Technical Support on page 72 Check 1 Are all lights on the control unit and modem lit green There are three status lights on the front panel of the control unit and one status light on the modem If any of these lights are not lit green see Control Unit Status Lights on page 50 and Modem Status Light on page 52 for failure indications Check 2 Are any error messages displayed on the control panel If the control panel is showing an error message see Error Messages on page 53 for error definitions Check 3 Can the antenna find the satellite If the antenna is continuously searching for the satellite check the area around the antenna for blockage The antenna needs an unobstructed view of the sky to receive satellite signals Common causes of blockage include buildings bridges mountains and onboard equipment or structures
4. ERROR ANTENNA OVERTEMP The antenna is disabled because its temperature has risen above 85 C Turn off the system and allow it to cool down ERROR MODEM COMM FAILURE The control unit has lost communications with the modem Ensure the modem is powered on and check the interconnecting cables You can also try turning the modem off then back on If the error persists contact KVH Technical Support ERROR NO LNB POWER The antenna s LNB low noise block is not receiving 12 18 VDC from the modem s Rx RF port Ensure the modem is turned on and check the RX RF cable ERROR RF SOFTWARE FAILURE The antenna s RF software might be corrupted Check the wiring and try turning the control unit and modem off then back on If the error persists contact KVH Technical Support ERROR ANTENNA COMM FAILURE The control unit has lost communications with the antenna Check the wiring and try turning the control unit and modem off then back on If the error persists contact KVH Technical Support m TracPhone V7 User s Guide Chapter 4 Troubleshooting Error Message Description ERROR NO DVB ASSIST INFO The modem is not providing data for identifying the DVB Assist satellite Try turning off DVB Assist mode or turn the control unit and modem off then back on If the error persists contact KVH Technical Support WARNING BAD DVB ASSIST INFO The
5. mini VSAT Broadband Activation Form Complete the leisure or commercial form as appropriate End User Agreement Read and initial each page in the bottom right hand corner Airtime Account Authorized Representative Form Complete if applicable These forms are provided in your Customer Welcome Kit They are also available in PDF format at www kvh com mvbservice The PDF versions include blank fields allowing you to fill out the forms on your computer Fax or e mail the completed forms to KVH North South America Australia Fax 1 401 851 3823 E mail satelliteservices kvh com Europe Middle East Asia Africa Fax 45 45 160 181 E mail airtime kvh dk Once KVH processes these forms a representative will call you to confirm your system is registered activated and ready for use You will also receive an e mail with a link to create a customer account on www kvh com allowing you to access your airtime account as well as a wealth of information for your product all in one convenient KVH INDUSTRIES MIN W SAT BROADBAND 2 Operation TracPhone V7 User s Guide Chapter 2 Operation This chapter explains how to turn on and use the TracPhone V7 system It also explains how to interpret the startup screens Contents Satellite Communication BasicS n n Turning On the System dass Syst m StartUp ien ea aap ONA Using the mini VSAT Broadband Service Using KVH s Enhanced Voice Service
6. ISL LIO 12VDC RSTR WAN LAN PHONE2 PHONE 1 im TracPhone V7 User s Guide Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the control unit menus Contents Menus Quick Reference Guide l 79 TracPhone V7 User s Guide Appendix B Menus Quick Reference Guide Menus Quick Reference Guide SOJ D BUUSJUE y SjeJqlEO MS HUN HD EUSS HUN MO MS JOJON Mays BUUSJUY MS JOION 13 ZV BUUSJUVY MS pieog dd BUUSJUVY MS p1e0g ulen BUUSjUV lenas euu luv jepoyy euu luv 011U00 JEMOd ON 1ndul OG HUN MO indu OG euu luv S8U0Z u LINX z 8uoz pJezeH JH 8UOZ plezeH 44 SNJEIS Sdo M YS llll es UOISISA MS Wapo enag wapo aJnjeJadwe w poN SNIEIS dOHd Weapon YSEIN JEUQNS wapo di NV 1 WSPON 9 llll8 eS o 13 ZV dl l ll8 S WUSPON Sy jejes USUNN ON 03 ONIMOWaL SLWLS VNNHLNV uonezue Ood yul UMOq Aduanbas4 Yul UMOG lIll8 ES BIABS SNIEIS NYT 19uj8ulqd ANITINO aLWLS WACON LAEDDVA JONVHOO SHA 08AD TWO SONWHOG ANNAN LXHN 2 ON O0MAD TWO Asoyore 0 uu ls s jasay Ld8OOV A NVHOEI SHKA LESYY AYOLOVA JONVHOGE ANNEN LXHN 1SISSVY GAG 10UNM ULM ON LESEE AYOLOVA poui YDJESS BUUSJUE 195 La 1990A s NVHOEI NO LSISSV HAT H NVHOEB ONAN LXHN 2 IUISUE1 AO 6 Iq Uuu pue y t llet p AHO LSISSV HAT s uoz p ezey z dn J
7. 2 At the login page enter your primary phone number and PIN provided during service activation NOTE You can also contact Customer Support by dialing 611 on your telephone handset TracPhone V7 User s Guide Chapter 3 Configuration 3 Configuration This chapter explains how to change the brightness of the control unit s display set up an RF radiation hazard zone turn the DVB Assist search mode on or off and reset the system to its factory configuration It also explains how to configure your computer for a wired Ethernet connection to the TracPhone V7 system For details on setting up a wireless network refer to the instructions provided with your wireless access point purchased separately Contents Adjusting the Control Unit Display Brightness 23 Configuring RF Radiation Hazard Zones 25 Setting DVB Assist Search Mode On O ff 33 Resetting the System to Factory Conditions 35 Configuring Your Computer for mini VSAT Broadband 37 Requesting Static IP Addressing oo 45 i TracPhone V7 User s Guide Chapter 3 Configuration Adjusting the Control Unit Display Brightness Follow the steps below to adjust the brightness of the control unit s front panel display 1 Press vMENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT Cy n v x CONFIGURATION vNEXT MENU ACCEPT 2 Pres
8. 4 Press vMENUS until the display shows SET HAZARD ZONE MENUS CHANGE ACCEPT EXIT Cy v x SET HAZARD ZONE NO vNEXT ITEM HCHANGE 5 Press ECHANGE until the display shows SET HAZARD ZONE YES MENUS CHANGE ACCEPT EXIT Cv atv x SET HAZARD ZONE YES HCHANGE ACCEPT 6 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY s x ZONE l 999 999 YNEXT ITEM HCHANGE TracPhone V7 User s Guide Chapter 3 Configuration 10 11 Press HCHANGE A cursor appears under the first number in the displayed azimuth range for RF radiation hazard zone 1 If no zone is currently configured the display shows 999 999 MENUS CHANGE ACCEPT EXIT Cv a lt x ZONE 1 999 999 HCHANGE vACCEPT Press HCHANGE until the number is set to the first digit of the beginning azimuth for zone 1 If the azimuth value is less than 100 set the first digit to zero Press v ACCEPT The cursor moves to the next number MENUS CHANGE ACCEPT EXIT Cv a lt x ZONE 1 399 999 HCHANGE vACCEPT Repeat steps 8 and 9 to set the remaining digits of the range of azimuths for zone 1 Once you have set the entire range the cursor disappears from the display ZONE 1 335 025 ECHANGE vACCEPT Press v ACCEPT The display shows the current azimuth range for RF radiation hazard zone 2 MENUS CHANGE ACCEPT EXIT CY a lt x ZONE 2 999 999 YNEXT ITEM
9. Icon Description This is a danger warning or caution notice Be sure to read these carefully to avoid injury CHANGE AGGEPT EXIT Cv Paty x Description This is an illustration of the buttons on the control unit Gray shading indicates which button the user should press co m TracPhone V7 User s Guide Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Text Example Description Press wMENUSGS to view Both the icon and the name of the the menu button are provided SELECT SATELLITES Text as it appears on the control unit display The display shows Text in quotes is shown on the BRIGHTNESS control unit display on page 3 See Using this Manual Cross reference to another chapter in the manual Visit www kvh coml mvbservice for details Related Documentation Cross reference to a website In addition to this User s Guide the following documents are provided with your TracPhone system Document Installation Guide Description Complete installation instructions Service Activation Forms Details on activating the system for mini VSAT Broadband service Antenna Mounting Template Template that the installer uses to lay out the antenna mounting holes Warranty Statement Warranty terms and conditions Contents List
10. List of every part supplied in the kit TracPhone V7 User s Guide Chapter 1 Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following important notices Warning Risk of Electric Shock Potentially lethal voltages are present within the control unit and the modem To avoid electric shock do not open the chassis enclosures of the belowdecks equipment They contain no user serviceable parts and opening the enclosure s will void the product s warranty Caution RF Radiation Hazard The antenna transmits radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 36 feet 11 m away from the antenna within its 5 80 elevation range No hazard exists directly above the antenna and anywhere below the antenna s mounting plane Figure 1 1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure Radiation Hazard Radiation Hazard Ifa person is standing outside the antenna s main transmission beam minimum safe distance is 1 foot 0 3 m However since a person may not know which direction the antenna is pointing it is always best to observe the full 36 feet 11 m minimum safe distance e Using the control unit you can set up RF radiation hazard zones to inhibit transmissions within areas frequented by your passengers and or crew See Configu
11. transmissions from Earth amplifies them and retransmits them back to Earth on a different frequency i KVH Industries Inc KVH Europe A S 50 Enterprise Center Middletown RI 02842 5279 U S A K VV H Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 1 401 847 3327 Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk www kvh com
12. IPv6 Connectivity Limited Media State Enabled Duration 00 09 29 100 0 Mbps 4 Atthe Local Area Connection Properties window select the Networking tab Then select Internet Protocol Version 4 and click Properties Connect using B Broadcom NetXtreme 57xx Gigabit Controller This connection uses the following items 0 Client for Microsoft Networks M QoS Packet Scheduler w Bre File and Pinter Sharing for Microsoft Networks Install Uninstall Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks L 9 cancel e m 1 TracPhone V7 User s Guide Chapter 3 Configuration 5 Atthe Internet Protocol Properties window select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automatiggp Use the following DNS server addresses Preferred DNS server Alternate DNS server Connect using AP Broadcom NetXtreme 57 Gigabit Controller This connection uses the
13. Status Light A status light on the front of the modem indicates the current status of the modem and can help you identify problems Figure 4 2 Modem Status Light During normal operation the status light should be lit green The following table explains what the different light conditions indicate Light is Indicates Description Off Off Modem is powered off or initializing Green Online Modem is logged into the mini VSAT Broadband network Green Transmitting Modem is transmitting data or flashing logging into the mini VSAT Broadband network Orange Logging In Modem is logging into the mini VSAT flashing Broadband network Red Searching or Antenna is searching for the service Fault satellite or error detected in modem if antenna is tracking the service satellite try turning the modem off then back on Error Messages The table below lists error messages that might appear on the control unit display to indicate a system problem Many of these faults should only be repaired by a KVH certified technician contact KVH Technical TracPhone V7 User s Guide Chapter 4 Troubleshooting Support for assistance see Technical Support on page 72 Error Message Description WAITING FOR GPS The system is not yet receiving valid position data from the GPS It might take a few minutes for the GPS to acquire a fix If this message does not clear check for antenna blocka
14. following items 0 Client for Microsoft Networks d QoS Packet Scheduler Fie and Printer Sharing for Microsoft Networks Internet Protocol Version 6 TCP IPv6 rtemet Protocol Version 4 TCP IPv4 Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder Install Uninstall Properties N Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks ok Cancel TracPhone V7 User s Guide Chapter 3 Configuration Windows XP Follow the steps below to configure a Windows XP computer 1 Atthe Windows Control Panel double click the Network Connections icon You can find the Control Panel either through the Start menu or My Computer 2 Atthe Network Connections window double click the Local Area Connection icon for the Ethernet connection you are using for mini VSAT Broadband ax Fie Edit View Favorites Tools Advanced Help R Geax O T JO search gt Folders Fz Address fe Network Connections 1 v gt co Dial up Network Tasks J Create a new connection Set up a home or small office network See Also Local Area Connection i Network Troubleshooter Enabled L Xircom CardBus Ethernet 109 3 At the Local Area Connection Status window select the General tab Then click the Propert
15. modem is not providing valid data for identifying the DVB Assist satellite Try turning off DVB Assist mode or contact KVH Technical Support WARNING MODEM LAN LINK DOWN The modem does not detect a local area network LAN on its User Enet port Make sure the switch is connected to the modem via a straight through not crossover cable CABLE UNWRAP PLEASE WAIT The antenna is unwrapping its internal cable wait 30 seconds TracPhone V7 User s Guide Chapter 4 Troubleshooting Troubleshooting a Voice Service Problem If you can access the Internet via the TracPhone system but you are unable to make a voice call try the five simple steps below Step 1 Make Sure You Are Dialing the Number Properly As explained in Placing a Voice Call on page 16 if you are not calling the country that is currently set up as the MTA s dial plan you need to dial the appropriate international prefix es in addition to the local phone number in order to complete the connection For example if your MTA is set to a United States dial plan default setting and you are calling a number outside of the U S you need to dial 011 Country Code Area Code Local Phone Number Step 2 Reboot the MTA The MTA might need to download an updated configuration file from the network Unplug the power cord from the MTA Wait 10 seconds then plug it back in and wait for the device to initialize it may take 15 minut
16. of the vessel s LAN that is connected to the modem MODEM DHCP STATUS ENABLED Status of the modem s DHCP server e Enabled Modem is assigning IP addresses to clients on the LAN Disabled IP addresses must be assigned manually to each client on the LAN MODEM TEMPERATURE 50C Temperature of the modem chassis MODEM SERIAL 4 63 MODEM SW VERSION 3214 HE BE Modem serial number Modem software version TracPhone V7 User s Guide Chapter 4 Troubleshooting Antenna Status Information 1 Press MENUS until the display shows ANTENNA STATUS MENUS CHANGE ACCEPT EXIT Cy a v x ANTENNA STATUS vNEXT MENU ACCEPT 2 Press v ACCEPT to start viewing the antenna status screens MENUS CHANGE ACCEPT EXIT CY a lt x PRESS v TO VIEW EACH ANTENNA ITEM ANTENNA STATE TRACKING 3 Press yMENUS to scroll forward through the status messages Press HCHANGE to scroll backward When you are done reviewing status messages press XEXIT MENUS CHANGE ACCEPT EXIT Game lt gt im TracPhone V7 User s Guide Chapter 4 Troubleshooting Antenna Status Messages The table below lists all of the status messages Status Message Description ANTENNA STATE TRACKING CURRENT SATELLITE 72 5W General status of the antenna e Tracking Searching e Initializing e Waiting for Modem e Cable Unwrap Unwrap
17. 7 User s Guide Chapter 3 Configuration Configuring Your Computer for mini VSAT Broadband Follow the steps below to configure your computer for DHCP addressing This will allow your computer to communicate with the modem via its Ethernet connection NOTE If you wish to set up a wireless connection set up and test a wired Ethernet connection first Then purchase a wireless access point WAP connect it to the switch and follow the wireless setup instructions provided with the WAP IMPORTANT If the system is installed on a steel vessel setting up a wireless connection might require a special WAP and the services of a technician with advanced networking expertise IMPORTANT When setting up a wireless network be sure to apply security settings such as encryption to protect your network from outside intrusion If your network is not secure outsiders within range of your wireless network will be able to use your wireless connection without your knowledge KVH Technical Support fully supports the four operating systems described here Windows 7 Vista and XP and Macintosh OS X m 1S TracPhone V7 User s Guide Chapter 3 Configuration Windows 7 or Vista Follow the steps below to configure a Windows 7 or Vista computer 1 From the Windows Control Panel navigate to the Network and Sharing Center You can find the Control Panel either through the Start menu or My Computer 2
18. Atthe Network and Sharing Center window double click the Local Area Connection link Windows 7 or View Status link Windows Vista for the Ethernet connection you are using for mini VSAT Broadband Windows 7 View your basic network information and set up connections A gt wg kvarters tete This computer View your active networks kyhinternalkwhi Access type Doman network Connection Change your netwcekng settings Met up new connect netas Set up wereless Broadband dal up ad hec ee VPN connection or sel up a router or access point nnec te network Connect or reconnect to wireless wired dial up or VPN network connection lt hemegroup and shang opbor Acces fles and praters located on other satwork computer or charge ihanng vetbrgs Troublethoce problem j Dugnose and repar network problema o get troubleshooting nfoematbon Windows Vista Network and Sharing Center A J SHEYSC VISTA Tha computer gt Domen networt Access Local and Internet Connection Lexel Area Connection Sharing and Dicovery Networt dacovery File sh rng Puts folder thang Printer shaming Medu sharng how me all the f es m Aow me all the shared n TracPhone V7 User s Guide Chapter 3 Configuration 3 Atthe Local Area Connection Status window click Properties If this screen doesn t appear just skip to Step 4 General Connection IPv4 Connectivity Internet
19. EICHANGE TracPhone V7 User s Guide Chapter 3 Configuration 12 If you wish to set up a second RF radiation hazard Zone repeat steps 7 11 Be sure the second zone does not overlap the first Otherwise press v MENUS The display shows the current setting for Transmit Inhibition XMT IN ZONES IMPORTANT Make sure XMT IN ZONES is set to NO so the antenna will not transmit whenever it points within one of your configured RF radiation hazard zones If XMT IN ZONES is set to YES the zones are disabled allowing the antenna to transmit within them MENUS CHANGE ACCEPT EXIT Cy x XMT IN ZONES NO YNEXT ITEM HCHANGE 13 If the display shows XMT IN ZONES NO press vMENUS If the display shows XMT IN ZONES YES press EICHANGE until the display shows XMT IN ZONES NO Then press v ACCEPT MENUS CHANGE ACCEPT EXIT CY s lt x XMT IN ZONES NO EICHANGE ACCEPT MENUS CHANGE ACCEPT EXIT n lt 14 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT poe TracPhone V7 User s Guide Chapter 3 Configuration Disabling RF Radiation Hazard Zones If you wish to remove all restrictions on transmissions follow the steps below to disable your programmed RF radiation hazard zones This function simply disables the hazard zones it does not delete them from memory Disabling RF radiation hazar
20. ENUS CHANGE ACCEPT EXIT CY n lt x Modem Status Messages TracPhone V7 User s Guide Chapter 4 Troubleshooting The table below lists all of the modem status messages Status Message Description MODEM STATE ONLINE ETHERNET LAN STATUS LINK OK General status of the modem e Online Modem is connected to the mini VSAT Broadband service e Offline Modem is not connected to the service e Initializing e Attempting Login e Waiting for Hub Comm e Transmit Disabled Status of the Ethernet local area network LAN connection e Link OK e Link Down SERVICE SATELLITE 72 5W Satellite currently selected for mini VSAT Broadband service DOWNLINK FREQUENCY 11 840 GHZ Frequency of the satellite downlink in GHz DOWNLNK POLARIZATION HORIZONTAL Polarization of the satellite downlink e Horizontal Linear e Vertical Linear EB NO 08 6 dB Quality of the received signal Eb No Energy per bit noise power per Hertz must be greater than 2 dB for operation MODEM SATELLITE IP 10 61 4 9 VAG l External IP address of the modem identity of the modem on the mini VSAT Broadband network 10 61 4 0 10 61 7 255 Ei m TracPhone V7 User s Guide Chapter 4 Troubleshooting Status Message Description MODEM LAN IP 192 168 0 1 MODEM SUBNET MASK 255 255 255 0 Local IP address of the modem on the vessel s LAN Subnet mask
21. HCHANGE until the display shows the desired DVB Assist setting ON or OFF MENUS CHANGE ACCEPT EXIT DVB ASSIST ON EICHANGE ACCEPT 5 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY s x TracPhone V7 User s Guide Chapter 3 Configuration Resetting the System to Factory Conditions Follow the steps below to reset the TracPhone system to its original factory configuration Resetting the system clears all RF radiation hazard zones The antenna will be able to transmit in any direction until you reprogram the hazard zones into the antenna 1 Press vMENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT Cy a tv x CONFIGURATION vNEXT MENU vY ACCEPT 2 Press v ACCEPT MENUS CHANGE ACCEPT EXIT C Y v x BRIGHTNESS HIGH YNEXT ITEM HCHANGE 3 Press vMENUS until the display shows FACTORY RESET MENUS CHANGE ACCEPT EXIT Cy x FACTORY RESET NO YNEXT ITEM EICHANGE E m TracPhone V7 User s Guide Chapter 3 Configuration 4 Press EICHANGE until the display shows FACTORY RESET YES MENUS CHANGE ACCEPT EXIT C Y atv x FACTORY RESET YES ECHANGE vACCEPT 5 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY s x RESET TO FACTORY ACCEPT xEXIT 6 Press v ACCEPT again to reset the system MENUS CHANGE ACCEPT EXIT Cv n lt x TracPhone V
22. I Rate Type ETI Calbration Sensors Sko Detection LNB Select Part Antenna Mourn Horiz Stabilizer Pas Elevation Error Limit Flap Positions Dexretes TENESON 4 21 Not updating 0 0 s 0 s 7915 127 0 0 1 60 Hz KVH od 0h 0m 05 Not calbrating 399 9 11 7 to 12 2 GHz eng tal 0 s NOTE The General Status page provides all of the status information you might need to know other than the two serial numbers noted above All other status pages provide very detailed and advanced information that only KVH Technical Support might use for troubleshooting e TracPhone V7 User s Guide Chapter 4 Troubleshooting Viewing Status Information on the Control Unit If you are unable to view the status information screens on the modem s web interface you can also view system status information on the control unit s display You can select either modem or antenna status information from the main menu Modem Status Information 1 Press vMENUS until the display shows MODEM STATUS MENUS CHANGE ACCEPT EXIT C lt x MODEM STATUS vNEXT MENU ACCEPT 2 Press v ACCEPT to start viewing the modem status screens MENUS CHANGE ACCEPT EXIT Cv Pw x PRESS v TO VIEW EACH MODEM ITEM MODEM STATE ONLINE 3 Press MENUS to scroll forward through the status messages Press UCHANGE to scroll backward When you are done reviewing status messages press XEXIT M
23. ING DIAGNOSTICS CAL GYRO NO YNEXT ITEM ECHANGE 3 Press HCHANGE until the display shows CAL GYRO YES MENUS CHANGE ACCEPT EXIT ov TracPhone V7 User s Guide Chapter 4 Troubleshooting CAL GYRO YES HCHANGE vACCEPT 4 Press y ACCEPT to start gyro calibration MENUS CHANGE ACCEPT EXIT Cv a v x DO NOT MOVE VESSEL DURING CALIBRATION CALIBRATING GYROS AZ EL SKEW 5 Verify that the azimuth AZ elevation EL and skew gyros all pass P If any gyro fails F retry the calibration If it continues to fail please seek technical support see Technical Support on page 72 CALIBRATING GYROS AZ P EL P SKEW P 6 Once the gyros are calibrated the antenna restarts Wait five minutes for system startup im TracPhone V7 User s Guide Chapter 4 Troubleshooting Technical Support The TracPhone V7 system is a sophisticated electronic device only specially trained KVH certified technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please contact KVH Technical Support 24 7 Within the Continental U S A Phone 1 866 701 7103 via landline E mail techs kvh com North South America Australia Phone 1 401 851 3806 E mail techs kvh com Europe Middle East Asia Africa Phone 45 45 160 180 E mail support kvh dk Please ha
24. SERIAL 070901234 Main software version ANTENNA MAIN BOARD SW VERSION 2 34 RF software version ANTENNA RF BOARD SW VERSION 1 23 Azimuth elevation motor ANTENNA AZ EL MOTOR software version SW VERSION 1 28 Skew motor software version ANTENNA SKEW MOTOR SW VERSION 1 04 Control uni lal CTRL UNIT SERIAL unit serial number 070902147 Control unit software version CTRL UNIT SW VERSION 2 14 TracPhone V7 User s Guide Chapter 4 Troubleshooting Calibrating the Antenna Gyros The TracPhone antenna s gyros continuously measure the motion of your vessel and send this data to the antenna s motor control circuitry to keep the antenna pointed at the satellite At the factory each antenna gyro is precisely calibrated to work with the antenna s circuit board Therefore if you ever have a gyro or circuit board replaced you will need to recalibrate the gyros for the new part IMPORTANT Calibrate the gyros only if directed by KVH Technical Support and only while the vessel is stationary A poor gyro calibration can reduce the performance of the antenna Follow the steps below to calibrate the gyros 1 Press yMENUS until the display shows DIAGNOSTICS MENUS CHANGE ACCEPT EXIT Game lt gt DIAGNOSTICS vNEXT MENU ACCEPT 2 Press v ACCEPT to enter the Diagnostics menu MENUS CHANGE ACCEPT EXIT CY a lt x ENTER
25. TA supports two phone lines one for each PHONE jack If your vessel requires more than two phone lines you may install one or two additional MTAs KVH part 19 0504 to enable up to four additional lines KVH also offers a Crew Calling Gateway KVH part 72 0349 that adds an additional dedicated line to the system for use by crew and charter passengers Contact your dealer distributor for details Phone Numbers for Incoming Calls During activation the two lines of your MTA were assigned phone numbers with the country code and area city code of your choice This allows people on shore within those regions to call your vessel and avoid long distance or international calling charges regardless of your vessel s location For an additional monthly fee you may associate up to five virtual local numbers to each of the MTA s phone lines allowing people calling from additional countries to avoid long distance or international fees For example if you are running a business from your vessel and you have many customers who live in France you could set up a virtual number that allows customers in France to call your vessel using a French local number To set up virtual phone numbers contact KVH s Airtime Services Department see Service Activation on page 8 for contact information NOTE Each virtual number you set up will forward calls to a specific phone line and jack on the vessel s MTA whichever line you reques
26. TracPhone V7 Cc c x _ dan User s Gui ide TracPhone V7 User s Guide E TracPhone V7 mini VSAT Broadband System User s Guide This user s guide provides all of the basic information you need to operate set up and troubleshoot the TracPhone V7 system For detailed installation information please refer to the TracPhone V7 Installation Guide Serial Numbers Antenna TRACPHON A KIVJHI TRAGPHO Control Unit KVH Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated RTE KVH Part 54 0465 Rev F KVHI K 2008 2010 KVH Industries Inc All rights reserved NASDAQ 9001 U S Patent Pending Heer Trademark Information TracPhone KVH and the unique light colored dome with dark contrasting baseplate are registered trademarks of KVH Industries Inc mini VSAT Broadband is a service mark of KVH Industries Inc ViaSat and the ViaSat logo are registered trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaime
27. United States is the default regardless of your vessel s location Follow the steps below 1 Make sure the system is turned on and connected to the mini VSAT Broadband service the control unit shows Online Also make sure the VOIP light on the MTA is lit green 2 Pick up the handset on any phone connected to the MTA You should hear a dial tone 3 Dial the phone number you wish to call Within the dial plan s country If you are calling a number within the dial plan s country dial it as an in country call For example if your MTA is assigned a United States dial plan default setting and you are calling a U S number dial 1 Area Code Local Phone Number Outside your dial plan s country If you are calling a country that is outside your dial plan dial it as an international call For example if your MTA is assigned a United States dial plan default setting and you are calling a number outside of the U S dial 011 Country Code Area Code Local Phone Number NOTE When you make a call via the mini VSAT Broadband service your voice travels 22 300 miles 35 900 km into space then 22 300 miles 35 900 km back to Earth just like any other satellite voice service This lengthy transit will necessarily cause a brief delay approximately 0 5 second in your telephone conversations even at the fastest speeds TracPhone V7 User s Guide Chapter 2 Operation Additional Phone Lines The M
28. You can determine which direction the antenna is pointing by viewing the AZ EL status on the control unit see Antenna Status Messages on page 68 If there is no blockage you might be located outside of the mini VSAT Broadband service coverage area for details visit www minivsat com Check 4 Are all system components powered on and connected properly Make sure power is applied to all system components including the modem control unit switch and MTA Also make sure all of the interconnecting cables are connected tightly Check 5 If you can t connect via a wireless network does a wired connection work If you have a wireless network onboard but you are unable to connect to the Internet while the TracPhone system is online connect your computer directly to the switch via a straight through not crossover Ethernet cable then restart your computer If you can then access the Internet there is a problem with your wireless network co TracPhone V7 User s Guide Chapter 4 Troubleshooting Control Unit Status Lights Three status lights on the front of the control unit indicate the current status of the system and can help you identify problems quickly Figure 4 1 Control Unit Status Lights can wa CONTROL UNIT ANTENNA C MODEM During normal operation all three status lights should be lit green The following tables explain what the different light conditions indi
29. and chart updates Instant messaging Accessing corporate networks VPNs Data transfers NOTE The system must be activated before you can use it See Service Activation on page 8 for details TracPhone V7 User s Guide Chapter 2 Operation Using KVH s Enhanced Voice Service The MTA and enhanced voice service allow you to make receive telephone and fax calls via the mini VSAT Broadband service This section explains how to use basic voice and fax functions IMPORTANT The TracPhone V7 voice service will not provide Automatic Number Identification or Automatic Location Information capabilities associated with emergency 911 or E911 services In addition the voice service will not work in the event of either a network service outage or a power failure Therefore it is critical that you maintain your vessel s separate distress and safety communications system for emergency calls Be sure to inform anyone who may use the TracPhone V7 of the limitations of 911 and E911 emergency services The manufacturer distributor and service provider shall not be liable for and expressly disclaim any direct or indirect damages claims losses expenses liabilities actions risks or harms arising out of or related to the services provided through this equipment including without limitation emergency 911 or E911 services Turning On the MTA The MTA has no on off switch simply make sure its power supp
30. ask Default gateway Obtain DNS server address automatica C Use the following DNS server addresses Preferred DNS server Alternate DNS server TracPhone V7 User s Guide Chapter 3 Configuration 6 At Local Area Connection Properties click OK 73 General Authentication Advanced Connect using B Xircom CardBus Ethernet 100 Modem 56 Ethernet Inter This connection uses the following items Client for Microsoft Networks vJ JE File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected 7 Restart your computer a m JE TracPhone V7 User s Guide Chapter 3 Configuration Mac OS X Follow the steps below to configure a Mac OS X computer 1 At System Preferences click the Network icon 2 Atthe Network window select the following e Show Built in Ethernet Configure Using DHCP e Leave all text boxes blank 900 i M V Show All Displays Sound Network Startup Disk Location Automatic ES Show Built in Ethernet AppleTalk Proxies Configure Using DHCP ip Domain Name Servers Optional IP Address 000 000 0 225 Provided by DHCP Serve
31. cate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Indicates Description Off Off Control unit is powered off or no power input Green OK Good input power control unit is operational Orange Bad power Bad power supply circuit inside the control unit Red Fault Error detected during control unit self test try turning the control unit off then back on ANTENNA Light TracPhone V7 User s Guide Chapter 4 Troubleshooting The table below explains what the ANTENNA light indicates MODEM Light Light is Indicates Description Off Off No power input to the antenna Green Tracking Antenna is tracking a satellite Green Searching Antenna is searching for a satellite or flashing the modem is initializing Red Fault Error detected see error message on display The table below explains what the MODEM light indicates Light is Indicates Description Off Off Modem is powered off or initializing Green Online Modem is online and logged into the mini VSAT Broadband service Green Comms OK Modem is communicating with the flashing antenna but it is not yet online Orange Fault Error detected see error message on display Red No comms Control unit has lost communications with the modem check wiring ig m TracPhone V7 User s Guide Chapter 4 Troubleshooting Modem
32. communications path from the service hub to your vessel downloads The Forward Link section provides the following helpful information Status Field Description Eb No Quality of the received signal should be at least 2 dB No Lock indicates satellite blockage or the antenna is searching for the satellite FL State Should be Locked and green while the modem is logged in FLR Packets Rx Number of data packets received should continuously increment while logged in Dropped CRC Dropped data packets due to errors should not increment in large numbers General Status Return Link Return Link refers to the communications path from your vessel to the service hub uploads The Return Link section provides the following helpful information Status Field Description Tx Disable Should be Off and green while tracking the service satellite Data Rate Rate at which the modem is capable of transmitting data does not indicate the actual data rate supported by your service plan Attenuation Set by the hub the lower the number the higher your antenna s transmission power typically between 8 32 dB IP Packets Tx Number of data packets transmitted by the modem General Status Positional TracPhone V7 User s Guide Chapter 4 Troubleshooting The Positional section provides the following helpful information Status Field Description Lat
33. d zones allows the antenna to transmit in any direction even if the antenna is pointing in an area accessible to passengers and crew Make certain that everyone stays a minimum safe distance away from the antenna before you transmit Also be sure to return to this menu and restore the hazard zones when you are done transmitting NOTE You can view the currently programmed hazard zones in the control unit s Antenna Status menu see Antenna Status Information on page 67 1 Press MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CONFIGURATION vNEXT MENU v ACCEPT 2 Press ACCEPT MENUS CHANGE ACCEPT EXIT Cw a lt x BRIGHTNESS HIGH vNEXT ITEM HCHANGE TracPhone V7 User s Guide Chapter 3 Configuration 3 Press vMENUS until the display shows SET HAZARD ZONE MENUS CHANGE AGGEPT EXIT CY 2 v x SET HAZARD ZONE NO vNEXT ITEM OCHANGE 4 Press CHANGE until the display shows SET HAZARD ZONE YES MENUS CHANGE ACCEPT EXIT rv SET HAZARD ZONE YES ECHANGE vACCEPT 5 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY a lt x ZONE l 335 025 YNEXT ITEM ECHANGE 6 Press MENUS until the display shows XMT IN ZONES MENUS CHANGE ACCEPT EXIT CY v x XMT IN ZONES NO vNEXT ITEM HCHANGE ix m TracPhone V7 User s Guide Chapter 3 Configuration 7 Press EICHANGE until the disp
34. dex html Universal Serial Bus Bus standard for connecting peripheral devices to a computer Supports a data rate of 12 Mbps Unshielded Twisted Pair Cable consisting of four twisted pairs 8 wires usually terminated by RJ45 connectors Commonly used in LANs Voice over Internet Protocol Allows telephone conversations to be routed via the Internet TracPhone V7 User s Guide Appendix C Glossary VSAT Very Small Aperture lt 3m Terminal Communications system in which multiple users connect via satellite to a single land based hub which handles the routing of all network traffic WAN Wide Area Network A group of computers devices and possibly LANs linked together over a large geographic area WAP Wireless Network Access Point Device that links computers wirelessly to a LAN To communicate with the WAP each computer needs a properly configured wireless network card WEP Wired Equivalent Privacy Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception WiFi Wireless Fidelity Refers to an 802 11 wireless network WINS Resolution Windows Internet Naming Service Resolution Organizes the names of all Windows computers in a network with their respective IP addresses Similar function to DNS Wireless Network Card PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP Xponder Transponder Component of a satellite that receives radio
35. er signal Azimuth angle Horizontal direction 0 360 in which the antenna points Block Up Converter Device that converts the intermediate frequency signal from the modem to a Ku band frequency and amplifies it for transmission Bulletin Board Communications from the hub to all terminals within its network i TracPhone V7 User s Guide Appendix C Glossary CAT5 Category of twisted pair cable with a maximum data rate of 1 000 Mbps Chassis The outside enclosure of an electronic device Crossover Cable Cable in which the pins are reversed from one end to the other Used for connecting two computers back to back without using an Ethernet hub Data Rate Speed at which a communications path can transfer information normally measured in bits per second bps bps Bits per second dB Decibel Ratio of one power level to another DC Direct Current DHCP Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a networked computer or device DNS Domain Name Service IP service that translates domain names such as www kvh com into IP addresses such as 63 105 58 10 Downlink Communication path from the satellite to the antenna DVB Digital Video Broadcasting project Global standard of digital broadcasts Eb No EIRP EL Encryption Ethernet Firewall Footprint Forward Link Frequency GPRS TracPhone V7 U
36. er to the antenna Contact KVH Technical Support ERROR ANTENNA POWER SUPPLY The antenna s power supply circuit might have failed Contact KVH Technical Support ERROR ANTENNA POWER SHORT There is a short circuit in the antenna power cable Check the cable ERROR ANTENNA POWER OPEN There is an open circuit in the antenna power cable Check the cable ERROR BUC POWER SHORT There is a short circuit in the BUC power cable between the control unit and the modem or the transmit TX RF cable Check the cables ERROR BUC POWER OPEN There is an open circuit in the BUC power cable between the control unit and the modem or the transmit TX RF cable Check the cables ERROR MODEM OVERTEMP The modem is disabled because its temperature has risen above 85 C Listen for the cooling fan inside the modem If you don t hear the fan contact KVH Technical Support If you hear the fan turn off the system and allow it to cool down You might need to relocate the unit to an area that provides better ventilation TracPhone V7 User s Guide Chapter 4 Troubleshooting Error Message Description ERROR CTRL UNIT OVERTEMP The control unit has stopped supplying antenna and BUC power because its temperature has risen above 85 C Turn off the system and allow it to cool down You might need to relocate the unit to an area that provides better ventilation
37. es LA 90044 JONVHOOE SHA HNOZ AYVZVH Las dONVHOOE ANNEN LXANA ss uluBiuq 071198 ON 3NOZ GUVZVH LES WNNIGIN SSYNLHDIYY Ld8 OOV sS NVHOEI JONVHOO ONAN LXANA HDIH SSANLHOIYY WALI VNNHLNV HOVE MATA OL a SSHYd WALI WHdOW HOVE MaIA OL a SSHYd nua x 0 BWIN Aue JE LIX3IX SS ld LdHOOVA NANNAN LXHNA SOILSONDVIG LdHOOVA NNIN LXHN NOILVSNDLINOD LdHOOVA ONEW LXHN SOLWLS VNNHLNV LdHOOVA NNAW LXHN SOLWLS WACON 1d4339V 39NVH3 SNNIN 79 TracPhone V7 User s Guide Appendix C Glossary B Appendix C Glossary This appendix provides a glossary of technical terms used throughout this manual Contents Eb RE 83 Glossary 10BaseT 100BaseT 802 11 AC AGC TracPhone V7 User s Guide Appendix C Glossary Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 10 Mbps Fast Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 100 Mbps Wireless network communications standard commonly used in LANs Alternating Current Automatic Gain Control Function that automatically boosts the gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone AZ BUC Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are converted into electrical pulses by modulating a carri
38. es for the MTA to download the configuration file Once the MTA s VOIP light is lit steady green try placing your call again Step 3 Verify the MTA Obtained an IP Address The MTA must receive an IP address from the modem in order to provide a voice connection Pick up the handset on any phone connected to the MTA and press 1 on the keypad If you hear 0 0 0 0 in the handset the MTA did not receive a valid IP address Contact KVH Technical Support for assistance see Technical Support on page 72 Step 4 Connect a Different Phone Disconnect the phone from the MTA and connect another phone in its place use a phone that you know is working properly If you are then able to place a call with the new phone the phone you were using is faulty Step 5 Verify the Phone Is Connected Properly Make sure your phone is connected to one of the RJ11 PHONE jacks on the MTA PHONE 1 is the primary port If you are not receiving calls as expected via a virtual number make sure your phone is connected to the PHONE jack that is assigned that virtual number Also verify that the MTA is connected to vessel AC power and all system wiring is correct MAn Je TracPhone V7 User s Guide Chapter 4 Troubleshooting Viewing Status Information on Your Web Browser Complete system status information is available via the modem s local web interface Simply open the web browser on any net
39. ge You can also try turning the control unit off then back on ERROR GPS FAILURE The GPS is not communicating with the control unit Try turning the control unit off then back on If the error persists the GPS module inside the antenna might need to be replaced Contact KVH Technical Support OFFLINE OUTSIDE COVERAGE Your vessel is located outside the mini VSAT Broadband coverage area where service is unavailable or you are located within a governmentally restricted area Service will be restored once you reenter the coverage area TRANSMIT INHIBITED BY CTRL UNIT The transmitter is temporarily disabled due to severe sea conditions or excessive vibration RF RADIATION HAZARD TRANSMIT INHIBITED The antenna is pointing within one of your programmed RF radiation hazard zones See Configuring RF Radiation Hazard Zones on page 25 for details ERROR ANTENNA AZ ASSEMBLY The antenna s azimuth motor or limit switch failed Contact KVH Technical Support co TracPhone V7 User s Guide Chapter 4 Troubleshooting Error Message Description ERROR ANTENNA EL ASSEMBLY The antenna s elevation motor or limit switch failed Contact KVH Technical Support ERROR ANTENNA SKEW ASSMBLY The antenna s skew motor or limit switch failed Contact KVH Technical Support ERROR CTRL UNIT PWR SUPPLY The control unit is not supplying enough pow
40. iation Hazard Zone RF Radiation EF Hazard Zone Whenever the antenna points within an RF radiation hazard zone the system will disable the transmitter and the control unit will display the following message RF RADIATION HAZARD TRANSMIT INHIBITED Once the antenna points outside the hazard zone transmission capability will be restored m TracPhone V7 User s Guide Chapter 3 Configuration Defining an RF Radiation Hazard Zone Follow the steps below to configure an RF radiation hazard zone 1 Determine the necessary azimuth range for the RF hazard zone You will need to enter the beginning and ending azimuths that define the outer boundaries of the zone relative to the antenna s forward arrow which should be pointing toward the bow see Figure 3 2 NOTE Each RF hazard zone must span at least 5 Therefore be sure to set beginning and ending azimuths at least 5 apart Figure 3 2 Beginning and Ending Azimuths Defining RF Radiation Hazard Zone RF Radiation Hazard Zone Beginning gt 335 Example 025 4 Ending Azimuth 000 Azimuth 045 Forward 270 090 180 2 Press MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT C lt gt CONFIGURATION vNEXT MENU vY ACCEPT TracPhone V7 User s Guide Chapter 3 Configuration 3 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY a fv x BRIGHTNESS HIGH vNEXT ITEM HCHANGE
41. ies button If this screen doesn t appear simply skip to Step 4 4 Local Area Connection Status M Connection Status Connected Duration 5 days 01 29 30 Speed 100 0 Mbps Activity Sent Received 111 64 Packets ig st TracPhone V7 User s Guide Chapter 3 Configuration 4 Atthe Local Area Connection Properties window select the General tab Then select Internet Protocol TCP IP and click Properties 4_ Local Area Connection Properties i 2 xi Gene authentication Advanced Connect using B Xircom CardBus Ethernet 100 Modem 56 Ethernet Inter This connection uses the following items IE Client for Microsoft Networks E aye icrosoft Networks Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks 5 At the Internet Protocol TCP IP Properties window select the General tab Then select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Internet Protocol TCP IP Properties i Dilterate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet m
42. ink between the onboard modem and the land based hub Using its integrated GPS advanced reflector technology and gyro stabilization the antenna automatically locates and tracks the correct satellite even while your vessel is on the move The control unit links the antenna to the modem and allows you to operate and configure all aspects of the system The modem manufactured by ViaSat is the transceiver and brain of the system It processes all incoming and outgoing TCP IP data between the antenna and the switch using its proprietary spread spectrum technologies The multimedia terminal adapter MTA is a Voice over IP VolP device that allows you to connect up to two analog telephones and make and receive calls over the mini VSAT Broadband connection The switch links the system to your onboard local area network LAN via wired Ethernet connections Four of its eight ports support Power over Ethernet PoE they can supply power to any IEEE 802 3af compliant device such as a wireless access point The remote service and support module is a compact GPRS cellular modem that allows KVH Technical Support to dial in to your system for troubleshooting purposes m TracPhone V7 User s Guide Chapter 1 Introduction Service Activation Before you can start using the TracPhone V7 you need to activate the system for mini VSAT Broadband service To activate fill out and submit the following forms
43. itude Longitude Your vessel s position reported by the antenna s GPS Satellite Longitude Longitude orbital slot of the current service satellite Satellite Handoff Status Satellite Handoff Distance Availability of an adjacent satellite for continued coverage e Handoff satellite available At your vessel s position another satellite s coverage area footprint overlaps your current satellite s footprint No satellite available There are no adjacent satellites coverage will be lost once you travel outside the current satellite s footprint Number of miles between your vessel s position and the nearest boundary of your current satellite s footprint this boundary might not be located along your direction of travel i m TracPhone V7 User s Guide Chapter 4 Troubleshooting General Status Hardware The Hardware section provides the following helpful information Status Field Description ACU State Status of the antenna control unit ACU e Offline Antenna control unit is not communicating with the modem Signal Acquisition Antenna is searching for the satellite Online Tx Inhibit Antenna is tracking the service satellite but inhibited from transmitting due to either an RF hazard zone or location in a restricted area e Online Tx Antenna is tracking the service satellite and allowed to transmit ACU Status Health monitor of the antenna co
44. lay shows XMT IN ZONES YES MENUS CHANGE ACCEPT EXIT C Y atv x XMT IN ZONES YES HCHANGE vACCEPT 8 Press v ACCEPT MENUS CHANGE ACCEPT EXIT C Y v x WARNING XMT ALLOWED IN RF HAZARD ZONES 9 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT Cv WEB TracPhone V7 User s Guide Chapter 3 Configuration Setting DVB Assist Search Mode On Off With DVB Assist enabled the TracPhone antenna attempts to find a DVB Assist satellite first using it as a guidepost to locate the mini VSAT Broadband service satellite This process may help speed up system startup time in certain geographic areas In most conditions however you should keep the DVB Assist search mode turned off IMPORTANT The antenna generally performs best with DVB Assist disabled Do not turn it on unless directed by KVH Technical Support Follow the steps below to set the DVB Assist search mode On or Off 1 Press vMENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CY se x CONFIGURATION vNEXT MENU v ACCEPT 2 Press ACCEPT MENUS CHANGE ACCEPT EXIT CY na lt x BRIGHTNESS HIGH YNEXT ITEM EICHANGE 3 Press vMENUS until the display shows DVB ASSIST MENUS CHANGE ACCEPT EXIT Cy v x DVB ASSIST OFF vNEXT ITEM HOCHANGE co TracPhone V7 User s Guide Chapter 3 Configuration 4 Press
45. llite Another term for Uplink Radio Frequency Registered Jack 45 Eight wire network cable connector for LANs Similar to a telephone jack Device that connects multiple IP networks For each data packet it receives that is destined for another IP network determines the best path to reach its destination RSSI Rx Skew TracPhone V7 User s Guide Appendix C Glossary Receive Signal Strength Indicator Indicates the strength of the received satellite signal The modem supplies this data to the control unit for tracking purposes Receive Adjustment angle to orient an LNB with a linearly polarized satellite signal Spread Spectrum SSID A type of communication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information Service Set Identifier Unique identifier shared by all computers and devices on a single wireless network Straight through Cable Subnet Subnet Mask Cable in which the pins at one end match the pins at the other end Subdivision of a network based on IP address For example with a subnet mask of 255 255 255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Divides the latter portion of an IP address into subnet and host de
46. ly is plugged into vessel AC power When you turn on the TracPhone V7 system the MTA initializes which may take up to 15 minutes The MTA is ready once its VOIP light is lit steady green see Figure 2 5 For complete details about the MTA device refer to the MTA User s Guide Figure 2 5 MTA Status Lights PHONE2 PHONE1 O m TracPhone V7 User s Guide Chapter 2 Operation Placing a Voice Call For your convenience you may assign a dial plan to the MTA that allows you to dial outgoing calls from the vessel to your home country as if they are in country calls For example if Copenhagen is your home port you could assign a Denmark dial plan to the MTA allowing you to call home without the hassle of dialing an international prefix first To assign a dial plan access your voice account online see Managing Your Voice Account Online on page 19 and select Dial Plan amp Time Zone IMPORTANT The MTA s dial plan setting merely allows you to simplify the dialing process for outgoing calls It does NOT alter how calls are charged All calls are charged termination fees as calls originating from the U S regardless of dial plan setting vessel location or phone number Long distance rates will apply a rate sheet is available online at www kvh com mvbservice To place a call you need to dial the number as if you are calling from the chosen dial plan s designated country
47. naging Your Voice Account Online on page 19 In addition you can access VoiceMail from any regular landline telephone Simply dial the number for your main phone line press then enter your PIN provided during service activation TracPhone V7 User s Guide Chapter 2 Operation Sending or Receiving a Fax You can also fax documents via the enhanced voice service Connect a fax machine to either PHONE jack on the MTA and dial as you would a voice call see Placing a Voice Call on page 16 NOTE Faxing requires 70k bandwidth for sending and up to 90k bandwidth for receiving When fax and voice are used simultaneously on both MTA ports the bandwidth requirement increases to between 100k and 170k Faxing over Internet Protocol can be unreliable at times Therefore if you require an enterprise grade fax solution install KVH s optional UCH 250 Fax Server KVH part 19 0520 When you activate its corresponding fax service the UCH 250 gives you an additional phone number dedicated for faxing freeing up a PHONE jack on the MTA Contact your dealer distributor for details Managing Your Voice Account Online You can manage your account online at your Enhanced Voice Service web page You can view and configure all of the various calling features available to you as well as view account information and listen to VoiceMails To log onto the site follow the steps below 1 Go to http koh myaccountcenter net
48. ntrol unit all LEDs should be green if any LED is red mouse over it to identify the fault Chassis Temperature Internal temperature of the modem s chassis in C TXR Fan Speed Current rotational speed rpm of the modem s cooling fan 0 rpm indicates a fan failure TracPhone V7 User s Guide Chapter 4 Troubleshooting N Antenna and Control Unit Serial Numbers While the modem s serial number is provided on the General Status page the serial numbers for the antenna and control unit ACU can be found on the ACU Status page click the ACU Antenna link in the sidebar Figure 4 4 ACU Status Page Uptime ETI Temperature Type HPA Power Nav Data Ch1 Good Nav Data Ch1 Bad Nav Data Ch2 Good Nav Data Ch2 Bad P Address P Address Mask Link Rate Tracking State S ANTENNA Temperature Platform Rol Offset Platform Pitch Offset Platform Yaw Offset GIV Flip Code Flip 1 Offset Flip 2 Offset Flip 3 Offset Flip 4 Offset Azimuth Error Lint Pobsization Error Lirit ACU Status Od 8h 20m 95 Od 0h 0mc0s 43 C Serial 0 TRACSTAR KVH On 25012 0 0 0 192 168 0 2 255 255 255 0 1 Hz Homing Alarm Status ACU POST Status Arcraft Type 29999999 ova 3939 Gulfstream G500 Hardware Bart Hardware Seral z 000000000 Software Fa i Software Version Software Status Cakulated Heading Cakulated Rol Rate Cakulated Pitch Rate Port Gateway IP Address RSS
49. ommunicating with the control unit RECEIVING SATELLITE INFO FROM MODEM The modem is providing satellite identification data to the antenna SEARCHING FOR 83 0W DVB ASSIST SATELLITE The antenna is searching for the DVB Assist satellite which helps it find the correct service satellite TRACKING 83 0W DVB ASSIST SATELLITE The antenna has found the DVB Assist satellite SEARCHING FOR 72 0W SERVICE SATELLITE i Mehl Note Satellites will vary The antenna is searching for the mini VSAT Broadband service satellite TRACKING 72 0W SERVICE SATELLITE The antenna is now tracking the service satellite ONLINE TRACKING 72 0W The modem has accessed the mini VSAT Broadband service the system is ready for use Not displayed if DVB Assist search mode is turned off co TracPhone V7 User s Guide Chapter 2 Operation Using the mini VSAT Broadband Service Once the TracPhone V7 modem establishes a connection with the mini VSAT Broadband service you can perform all of the same Internet tasks you perform at home IMPORTANT High bandwidth applications such as peer to peer file sharing web cameras streaming media and high speed gaming are not supported by fixed rate service plans For details be sure to read all of the service terms and conditions in the End User Agreement which can be found at www kvh com mvbservice E mail Internet browsing Weather
50. ping the internal cable the cable can wrap up to 720 e Idle e Error Satellite the antenna is currently tracking AZ EL TO SATELLITE AZ 234 5 EL 67 2 Azimuth and elevation to the service satellite relative to the antenna s Forward arrow bow SATELLITE SKEW 78 4 GPS STATUS 41 2N 123 5W LNB skew angle required to receive linear satellite signals Status of the antenna s GPS e Position data Latitude longitude reported by the GPS Acquiring e Comm Failure RF HAZARD ZONE 1 335 025 Current setting for RF hazard zone 1 RF HAZARD ZONE 2 225 265 Current setting for RF hazard Zone 2 XMT IN ZONES NO Current setting for XMT in Zones e No Transmission is inhibited if antenna points within a zone e Yes Transmission unrestricted TracPhone V7 User s Guide Chapter 4 Troubleshooting Status Message Description DC voltage measured at the antenna s circuit board should be greater than 39 VDC ANTENNA DC INPUT 41 2 VDC DC voltage measured at the control unit s power input should be greater than 12 5 VDC CTRL UNIT DC INPUT 13 4 VDC Status of the antenna s BUC transmit power e On BUC power is applied also reports actual measured power e Off BUC power is disabled Should be greater than 17 VDC BUC POWER ON 18 4 VDC Antenna model ANTENNA MODEL TRACPHONE V7 Antenna serial number ANTENNA
51. r Subnet Mask 255 255 255 0 Router 192 000 0 0 Search Domains Optional DHCP Client ID Optional Example apple com earthlink net Ethernet Address 00 00 00 0a 1a 00 gt Click the lock to prevent further changes _ Apply Now 3 Click Apply Now TracPhone V7 User s Guide Chapter 3 Configuration Requesting Static IP Addressing At your request KVH can enable static IP addressing for your TracPhone V7 system a one time setup fee will apply for each static IP address you request With a static IP address assigned to a computer system onboard your vessel parties on shore will be able to access that computer directly over the Internet To request a static IP address just fill out the online form at www kvh com mvbservice Be sure to read all of the details on this form Once your static IP address is established KVH will send you an e mail containing your new static IP information along with instructions on configuring your onboard computer m l TracPhone V7 User s Guide Chapter 4 Troubleshooting 4 Troubleshooting This chapter identifies basic problems along with their possible causes and solutions It also explains what the status lights indicate how to use the diagnostic functions and how to get technical support Contents Five Simple Checks svvv47424710 resa 49 Control Unit Status Lights din 50 Modem Status Light ll nn nn 52 Error Messages
52. r Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose KIVIHI CE Declaration of Conformity KVH Industries Inc located at 50 Enterprise Center Middletown RI 02842 5279 U S A declares under our sole responsibility that the following products are in conformity with the essential requirements and other relevant requirements of the R amp TTE Directive 1999 5 EC e 02 1563 TracPhone V7 Antenna e 02 1601 TracPhone V7 Antenna Control Unit e 19 0487 TracPhone V7 Modem Equipment Applicability The TracPhone V7 is a system that provides broadband internet connectivity between a ship and any destination in the world The equipment is not intended for SOLAS applications Declaration and Certification The products are compliant with the following standards Essential Requirement Applied Standard s Article 3 1 a Health amp Safety EN60950 1 2001 Article 3 1 b EMC EN 301 843 1 v1 2 1 2004 06 EN 301 843 6 V1 1 1 2006 01 EN61000 3 2 2000 EN61000 3 3 1995 EN60945 2002 Article 3 2 Spectrum Efficiency EN302 340 V1 1 1 2006 04 The conformity assessment procedu
53. re referred to in Article 10 and detailed in Annex IV of Directive 1999 5 EC has been followed with the involvement of Notified Body Identification Number 1000 fede Seues Eha Rick Jones Director of Corporate Quality Date Table of Contents 1 Introduction TracPhone V7 User s Guide Table of Contents Using this MENA 3 Important Safety Informaban av l n nrnna 5 System Overview n nn nnnnnnnnnnnnnnnnn 6 2 Operation Satellite Communication Basics_ n ns 11 Turning On the System l nn nn 12 System Startups RENERE RTR Qan aya 13 Using the mini VSAT Broadband Service 14 Using KVH s Enhanced Voice Service sesser 15 3 Configuration Adjusting the Control Unit Display Brightness 23 Configuring RF Radiation Hazard Zones l a 25 Setting DVB Assist Search Mode On O ff a 33 Resetting the System to Factory Conditions 35 Configuring Your Computer for mini VSAT Broadband 37 Requesting Static IP Addressing 45 4 Troubleshooting Five Simple CheckSuau u u un u n usu unu SS3 49 Control Unit Status Lights Ladere 50 Modem Status LIN Lege Saeed n darune 52 Error Message u l G q Sada 53 Troubleshooting a Voice Service Problem l 57 TracPhone V7 User s Guide Table of Contents View ing Status Information on Your Web Browser
54. ring RF Radiation Hazard Zones on page 25 for details TracPhone V7 User s Guide Chapter 1 Introduction System Overview Your TracPhone V7 is a complete mini VSAT Broadband communications system for mariners on the move Using cutting edge spread spectrum technology which was previously only available to the military and corporate jets the TracPhone V7 delivers a seamless and consistent Internet experience And it all comes with an antenna that is 85 smaller and 75 lighter than traditional VSAT antennas As shown in the basic diagram below the system consists of an antenna system control unit and modem that connect to a land based hub via a Ku band satellite The hub then provides the Internet link as managed by the Network Operations Center A brief description of each system component is provided on the following page A detailed wiring diagram is provided in Wiring Diagram on page 75 Figure 1 2 TracPhone V7 mini VSAT Broadband Network Diagram Ku Band Satellite mini VSAT Connection TRACPHONE KMI TracPhone Antenna Control Unit s amp Modem a Network Operations Center NOG Network amp VolP Devices E N VoIP Connection Ethernet Connection Laptop PG Wireless Router System Components TracPhone V7 User s Guide Chapter 1 Introduction The TracPhone V7 system includes the following components The antenna unit provides the satellite l
55. s ACCEPT MENUS CHANGE ACCEPT EXIT Cv v x BRIGHTNESS HIGH vNEXT ITEM HCHANGE 3 Press CHANGE until the display shows the desired brightness setting HIGH MEDIUM or LOW MENUS CHANGE ACCEPT EXIT CY 2 x BRIGHTNESS MEDIUM HCHANGE vACCEPT 4 Press v ACCEPT MENUS CHANGE ACCEPT EXIT Cv E x BRIGHTNESS MEDIUM a m TracPhone V7 User s Guide Chapter 3 Configuration 5 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT Cv v WEB TracPhone V7 User s Guide Chapter 3 Configuration Configuring RF Radiation Hazard Zones To prevent exposure to the antenna s radiated RF energy you can configure up to two RF radiation hazard zones for areas where crew and or passengers frequent See Important Safety Information on page 5 for details on minimum safety distances When determining the need for a hazard zone keep in mind that the antenna transmits within an elevation range of 5 80 Therefore you do not need to consider any areas that are below the antenna s mounting plane since they are safe from radiation exposure In the example below Location A is both within 36 feet 11 m of the antenna and within the operating range of the antenna So a hazard zone to block transmissions in this direction might be appropriate Location B however is well below the level of the antenna so RF radiation is not a concern Figure 3 1 Example of an RF Rad
56. ser s Guide Appendix C Glossary Ratio of Energy per bit to Noise power spectral density The signal to noise ratio of a digital signal Effective Isotropic Radiated Power measured in dBW Elevation angle Vertical direction 5 80 in which the antenna points As it applies to WiFi encoding of a wireless signal to protect it from unauthorized reception Network communications standard adopted by most LANs Communicates via twisted pair cable at one of three maximum data rates 1 Standard 10 Mbps 2 Fast 100 Mbps and 3 Gigabit 1 Gbps 1 000 Mbps Security mechanism that protects a network from unauthorized access Coverage area of a satellite Communication path from the satellite hub to the user terminal Another term for Downlink Number of cycles per second of a radio wave measured in Hertz Hz General Packet Radio Service High speed wireless data communications standard GPS Gyro Host HTTP Hub Internet IP Address Kbps Ku band LAN TracPhone V7 User s Guide Appendix C Glossary Global Positioning System Network of satellites that allow anyone with a GPS device to accurately fix their position on Earth A device that precisely senses and measures motion ina single axis such as elevation or azimuth Any computer connected to a network HyperText Transfer Protocol The primary protocol for the World Wide Web Earth station that links the satelli
57. signations For example in a regular class B network the first two numbers in an IP address define the network ID while the last two numbers define the host ID the individual computer or device on that network subnet mask changes the format of these last two numbers by designating the third number as the subnet ID and designating the last number as the host ID the computer or device within that subnet i SW Switch TCP IP Twisted Pair Tx URL USB UTP VolP TracPhone V7 User s Guide Appendix C Glossary Software Device that connects two segments of a LAN Routes data from one segment to another based on the MAC address of the destination Transmission Control Protocol Internet Protocol Two communications protocols for the Internet IP handles the delivery of data packets over the Internet TCP ensures that all data packets are successfully delivered and assembled in the proper order Cable type consisting of multiple pairs of cable in which two wires are spiraled together to reduce electromagnetic noise Can be either shielded STP or unshielded UTP Used extensively in LANs and telephone networks Transmit Uniform Resource Locator Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www kvh com and 3 name of the web page or file to be retrieved from that address such as in
58. tatus Login The Login section provides the following helpful information Status Field Description Terminal ID Last two octets of the modem s external satellite IP address 10 61 x x its identity on the mini VSAT Broadband network Login State Status of the network login Logged In Modem is logged into the network Logged out Modem is logged out of the network no user traffic will pass e Waiting Modem is attempting to log in waiting for hub reply State Modem s operating state should be Transmit Enabled while the antenna is tracking the service satellite Login State Time days hours minutes seconds Duration of the current Login State Last Login Date time of the modem s last successful login to the network Terminal Uptime days hours minutes seconds Length of time the modem has been in operation Attempted Logins Number of times the modem has attempted to log into the network Successful Logins Number of times the modem has logged into the network BB Messages Rx Number of bulletin board messages received from the hub should continuously increment while logged in Serial Number Modem serial number Software Version Since the modern s last restart Modem software version TracPhone V7 User s Guide Chapter 4 Troubleshooting General Status Forward Link Forward Link refers to the
59. te network to the terrestrial network Intermediate Frequency As it applies to TracPhone V7 L band output of an LNB or input to a BUC Global network connecting a vast number of networks and computers Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kilobits 1 000 bits per second Range of frequencies from 12 GHz to 18 GHz Local Area Network A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network TracPhone V7 User s Guide Appendix C Glossary B L band Range of frequencies from 950 MHz to 2150 MHz LNB Low Noise Block down converter Device that converts and amplifies a Ku band satellite signal into an intermediate frequency IF L band signal MTA Multimedia Terminal Adapter Device that converts analog telephone signals into voice over IP VolP signals MAC Address Media Access Control Address Unique six byte hardware identifier assigned to every network interface card NIC Used in most LAN configurations to ensure the correct addressing of data to specific hosts Mbps Megabits 1 000 000 bits per second Modem Modulator demodulator Translates digital signals into analog signals and vice versa Network A group of computers and devices such as printers linked together Network Operations Cen
60. ted during setup Only phones that are connected to that jack will ring when someone dials the virtual number TracPhone V7 User s Guide Chapter 2 Operation Recording a VoiceMail Personal Greeting Follow the steps below to record your VoiceMail personal greeting 1 Pick up the handset on any phone connected to the MTA You should hear a dial tone Dial 123 on the telephone keypad to connect to the VoiceMail system Press 2 to access your mailbox Press 1 to access your personal greeting Press 2 to change your greeting You will be prompted to record your greeting Press 1 to listen to your personal greeting When you are satisfied with your greeting press 3 to accept and activate your greeting You will hear the message Your personal greeting has been activated Listening to Your VoiceMail Messages If the PHONE 1 or PHONE 2 light on the MTA is blinking orange when the telephone handset is on the hook you have new VoiceMail messages see Figure 2 5 on page 15 Follow the steps below to listen to your VoiceMail messages 1 Pick up the handset on any phone connected to the MTA You should hear a dial tone Dial 123 on the telephone keypad to connect to the VoiceMail system Press 1 to listen to your messages Follow the spoken instructions to listen to save and or delete your messages NOTE You can also listen to your messages online at your voice account web page see Ma
61. ter NOC Station that maintains and manages a telecommunications network NIC Network Interface Card Expansion or built in circuit card that provides a computer with network communication capabilities Packet Part of a data message transmitted over a network Also contains the address of the destination for routing purposes Data messages are divided into packets sent over a network then reassembled in the correct order at the destination PCI PCMCIA Ping Polarization Protocol Return Link RF RJ 45 Router TracPhone V7 User s Guide Appendix C Glossary Peripheral Component Interconnect Bus standard that supports high speed connections between computers and peripheral devices Personal Computer Memory Card International Association Organization that establishes standards for PC cards credit card sized memory or input output devices primarily used in laptops Software utility used to check a network connection Sends a test packet to the designated address and reports how long it takes to receive a response Orientation of a satellite signal Circular polarization which has a corkscrew propagation path consists of left hand LHCP and right hand RHCP signals Linear polarization consists of vertical and horizontal signals offset by 90 degrees Standard that establishes strict rules for how data is communicated over a network Communication path from the antenna to the sate
62. tion range No hazard ge exists directly above the antenna and anywhere below its mounting plane 1 Make sure the antenna has a clear view of the sky 2 Make sure power is applied to the modem control unit switch MTA and computer s 3 Press the power button on the modem The button s light should illuminate green Figure 2 3 Modem Front Panel Power Switch 4 Press the power button on the control unit The button s light should illuminate green The control unit supplies power to the antenna Figure 2 4 Control Unit Front Panel Power Switch 5 Turn on your networked computer s 6 Wait five minutes for system startup see the next section for details Once the antenna finds the correct service satellite all status lights on the control unit and the modem should be lit green If any lights are not lit green refer to Troubleshooting on page 47 System Startup TracPhone V7 User s Guide Chapter 2 Operation The control unit shows the following screens during startup If the display shows an error message see Error Messages on page 53 Control Unit Screen Description ANTENNA INITIALIZING The antenna is running a self test routine GPS ACQUIRED 41 1N 72 3W When GPS acquires a fix momentarily displays your latitude longitude ANTENNA READY WAITING FOR MODEM MODEM COMMS OK The antenna is waiting for the modem to initialize The modem is c
63. ve your system serial numbers handy before you call You can get these serial numbers from the control unit s Modem Status and Antenna Status menus Remote Diagnostics If your vessel is located within a GPRS cellular coverage area KVH Technical Support may be able to dial in to your TracPhone system through the system s remote service and support module With direct access to your system s built in diagnostic tools KVH can often find the problem quickly to get you back up and running edhe Wawa Appendix A Wiring Diagram This appendix provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring DIa0r IW a aa aaa aqa a g 75 Wiring Diagram Antenna Ex TRAGPHONE HD KIVIHI TracPhone V7 User s Guide Appendix Wiring Diagram Terminal Strip Connector Note Terminals 43 and 8 are not used 1 2 3 4 5 6 7 8 9 10 11 12 MRx Power Red Black MTx Data White Gray Gray White White Orange Orange White White Brown Brown White White Blue Blue White Control Unit Q 7 ANTENNA e BUC POWER 20V 2 5A MODEM RS422 c 10000 AONNE wt 3 32 ACPWR RxRF Tx RF ViaSat MODELTVMBR 1510 Atetight PART 1234567 REV XXX GEK on e ned CAGE CODE 12945 Js CONSOLE Power
64. worked computer and enter the following web address http 192 168 0 1 As long as the modem is connected and functioning properly the General Status page will display in your browser Figure 4 3 General Status Page on Modem Web Interface Y LOGIN Terminal ID Login State Login State Trne Terminal Uptime Succesul Logins RA Messages Rx ETI Software Version Y FORWARD LINK Fh No Amplitude P Packets Rx FLR Packets Rx Dropped CRC Mi RETURN LINK Tx Disable Data Rate P Packets Tx Tx Disable Count Tx Disable Time 3 POSITIONAL Latitude Longtude Alttude Velocty 3 HARDWARE ACU State TAR Temperature Chass Temperature 4 217 Od 6h 3 tere Ss Od 6h 3 rc205 1 4832 24 23h OmeOs 3212 5 44 dB 24 45 dB 43498 11204 267 ort I 128000 bps 8422 10 Od Oh Serre 55s 41 51 71 28 ofr 0 knots General Status State Last Login Attempted Logins Tine System Tine Seral Number Doppler Frequency Attenuation Defauk Attenuation Attenuation Lert Total Attenuation Satelite Longtude Satelite Handoff Status Satelite Handoff Detance ATI Detance AQU Status TIR Boots TIR Fan Speed te Wed Apr 7 05 29 40 2010 GMT 0 Wed Apr 7 12 00 56 2010 GMT Wed Apr 7 12 00 56 2010 GMT 0x00000000 Locked I 0x02566177 125 Handoff satelite avakible 39 m 1023 mi J9999999 399 150 2670 rpm TracPhone V7 User s Guide Chapter 4 Troubleshooting General S

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