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OpenScape Desktop Client Enterprise Web Embedded Edition

1. yy ms 4 Customers 47 ERE f Unwanted o fea Person List Callers person Ligi Unwanted eee Family i Callers i There are many persons you might call Assigning each single person to one or several rules can be tedious Therefore it is useful to group these persons for example Family Preferred Customers Unwanted Callers The rule interpreter provides lists of persons for this purpose It is thus possible to integrate all members of your family in the Family list of persons Several lists are possible Another advantage is that you can add further persons to each list and these persons are then automatically linked to a rule The rule itself need not be modified A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 305 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 17 12 to 31 12 01 01 to 07 01 Date lists a 17 12 to 31 12 01 01 to 07 01 19 02 to 25 02 01 08 to 31 08 Date List Vacation 19 02 to 25 02 01 08 to 31 08 You can use a date list to determine that a rule is only to apply on specific days For example a rule may only apply duri
2. 282 6 60 193 ROW tO Temnate J Callies tne 3 tao ee aie a eee an COS Bee eed a AS Le hes 282 6 6 14 How to Accept a Call within the Call Pickup Group 0 0 0 0 0c ee 282 6 6 15 HoW t Display missed Calls s si 244 2 64 650 tt ews beSe nh tae sd Fines Cee eh be baa es 283 6 6 16 How to Sort Journal Entries by Call Type 1 nananana eee 283 6 6 17 How to Start a Chat Instant Messaging 0 0 cc ee eee 284 6 6 18 How to Send an E Mail to a Contact 1 een nee 285 6 6 19 How to Initiate a Video Call SIP only 0 0 eens 285 6 6 20 How to Start Video Streaming 0 0c eee eens 287 6 6 21 How to Stop Video Streaming canei e T E eee eens 287 6 6 22 How to Play Voicemails via Telephone 0 0 00 ccc ee eens 288 6 6 23 How to Play Voicemails via the Windows Media Player 0 0000 cee eee 288 6 6 24 How to Activate Tell Me When 0 0 0 0 0c ee eee eee 289 6 6 25 How to Deactivate Tell Me When 0 0 0 ee ee ee eee eee 290 6 6 26 How to Enter DTMF Characters in the DTMF Dialing Keypad by Copy amp Paste 290 6 7 Collaborating WIKI COMAGCIS 3 2 662 occu niet td eek bah ee ata tee bee to64 A Ree eee ei aeee es 291 6 7 1 How to Create anew Team 1 ee ee ee eee ee 291 6 7 2 How to Assign a new Member toa Team 1 6 ee eee eee 292 6 7 3 How to Start a Ad hoc Conference aasan aaaea aeaa ee eee eee eee 294 6 7 4 How Add a Participant to an
3. Number of programmable feature keys available in the key module columns of the extended keypad in OpenScape Desktop Client e Maximum number of key modules This combo box specifies how many key module columns are displayed in the extended keypad at the most Possible values range from 0 to 4 Value 0 means that the extended keypad remains empty and 4 means that a maximum of four key module columns is displayed in the extended keypad A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 37 Configuration and Settings Advanced Tab 2 3 3 2 Main Connection NOTICE To edit the main connection settings you need to open the Settings dialog during the program start Click on the Manage button in the login dialog for this purpose The main connection configuration defines the connection properties between OpenScape Desktop Client and the main communications system To configure the failover parameters select on the tab Advanced gt HiPath Provider the Main connection option Type HiPath 4000s Gatekeeper Extension number Password ACD agent number Emergency call number Own IP address Security Mode None Gatekeeper ID Time window 5ec 30 e Type Select the HiPath 4000 option in this field e Gatekeeper Enter the IP address of the communications system gatekeeper e Extension number Enter the number under which you can be reached on th
4. Click in the User prompts combo box and select whether to use standard or abbreviated user prompts Set the playback volume The default setting is level 5 Click on the Save button Your modifications are saved A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Voice Mail System 8 2 3 How to Define Caller Options How to offer callers the option to label left messages as urgent Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Inthe Caller options section select the Callers can leave urgent messages option 3 Click on the Save button Your modifications are saved 8 2 4 How to Activate the Advanced Greeting Configuration To activate the advanced greeting configuration proceed as follows Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Untick the Use the simplified greeting configuration check box 3 Click on the Save button Your modifications are saved 8 2 5 How to Define Call Forwarding Keys How to define a key the caller may use for triggering a forwarding Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click the Change key s link A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Ente
5. NOTICE f the VPN client does not provide a virtual network adapter on the PC on which the OpenScape Desktop Client is installed you need to select the automatic option e manual You need to enter the IP address of the OpenScape Desktop Client assigned by the VPN in the corresponding field 2 3 3 11 Quality of Service QoS IMPORTANT Deploying the QoS service requires a QoS Packet Scheduler being active for the connection used A31003 S5070 U103 8 7619 01 2014 50 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab If you wish to modify the QoS settings select on the tab Advanced gt HiPath Provider gt Quality of Service QoS Layer 2 User priority acc to IEEE802 1p Mark packets Call Signaling 7 Voice payload Layer 3 Priority classes Codepoint acc to DiffServ Mark packets Call Signaling CS7 Voice payload Restore Standard Settings For the transmission level Layer 2 User Priority acc to IEEE802 1p and Layer 3 Priority classes Codepoint acc to DiffServ you can use the Mark Packets option to individually define whether the data of the traffic types Call Signaling and Voice payload is furnished with the respectively set QoS values The QoS settings depend on the operating system used e Layer 2 User priority acc to IEEE802 1p Under Microsoft Windows XP Professional SP2 and later you cannot perform any settings for
6. amp 2 Standard profile Al 4 X This section offers access to the following functions e You activate deactivate the profile by clicking this button that precedes the profile name An active profile is indicated by e Al Click this button to modify the name of a profile NOTICE You can also directly click the name of the profile to rename it e i Click this button to view information about the profile the rules to which the profile is linked and the functions of these rules e X Click this button to delete a profile e New button Click this button to create a new profile e Duplicate button With a click on the Duplicate button you can create a new profile by duplicating an already existing profile Controls in the Rules of profile section This section may look like this Profle New profile Rules of profile a F ik family P ax 2 i New rule 1 i 1x UA New rule J 4x New rule Undo This area shows the rules with priority groups marked as follows High Normal Low This area offers access to the following functions e Click this button to move the selected rule up e Click this button to move the selected rule down NOTICE A rule can only be moved up and down within the same priority group high normal or low A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 333 Rule Interpreter
7. Fax Business e mail Home e mail URL IM address Comment Change entry in the contact list Test Klaus Surprise 492328438578345 klaus test surprise com klaus test imsrv intra surprise net userid286 im Edit note OK Cancel In this dialog you can perform the following settings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e Surname Here you can enter the last name of the contact with a maximum of 64 characters e Firstname Here you can enter the first name of the contact with a maximum of 64 characters e Display Name Here you can enter a name with a maximum of 64 characters for the contact displayed in the contact list e Address group If required assign an address group to the contact with a click on 4 and selecting the desired address group e Company Here you can enter a company name with a maximum of 64 characters e Department Here you can enter a department name with a maximum of 64 characters e Location Here you can enter a location name with a maximum of 64 characters e Building Room Here you can enter a room number with a maximum of 32 characters e Business Phone Here you can enter a phone number with a maximum of 32 characters e Home Phone Here you can enter a phone number with a maximum of 32 characters e Mobile Phone Here you can enter the number of a mobile
8. b c d e f Activate one of the radio buttons High Normal or Low to define the priority group for the rule Your setting will be applied and saved automatically The priority group of the new rule is also adapted automatically in the Rule section Click If call from to define one or more phone numbers for incoming calls Click If date time to define the date and the time for which the rule is to apply Click If my status is to set the dependency of the rule on your presence status Click on Action to define whether the incoming call from the phone number set under If call from is to be put through or forwarded Click on Assigned profiles to assign the rule to one or more already defined profiles The new rule has been created and configured 7 3 2 7 How to Specify Rule Priorities This section describes the steps to define the priority of a new call rule within a profile Each rule is assigned to a priority group The priority groups are High Normal and Low The rules of the High priority group are always processed first Within a profile the rules of a priority group are also prioritized against each other and are processed from top to bottom The priority groups are specified on the New edit tab and the priorities within a profile are defined on the Activate profile tab Prerequisites A31003 S5070 U103 8 7619 01 2014 You have created at least one profile Your have assigned at least two r
9. 4989700731006 4989700731006 k lt 4989700731008 4989700731008 4989700731011 4989700731011 4989700731012 4989700731012 4989700731014 4989700731014 Next Search user Search Available groups lt no group available gt es Alternate addresses lt lt selecthere v Back The Available users list shows all users registered in the system The Available groups list shows all groups already created Select your preferred criterion for sorting the lists of available users and groups in the Sort by combo box Click the Sort button to update the sorting If the desired contact is currently not visible in the list of available users click on the Next button for displaying the next 50 user list entries A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Groups 6 Click the First button to reload the first 50 entries NOTICE lf you are looking for a particular name enter the name in the Search user field and click Search 7 To mark a user desired for the group simply click this user in the Available users list 8 Click the lt lt button to integrate the marked user in the group 9 Proceed similarly for Available groups to add groups to the group if desired 10 Apply the same procedure for inserting more users or groups 11 If required select other external addresses for the group for example e
10. 8 2 How to Set the Speech Recognition Volume To set the speech recognition volume proceed as follows Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click the Edit button next to the Automatic speech recognition entry The following page opens User data Voice mail system settings Voice mail system Forward Access Groups Automatic speech recognition Time profiles Recordings Sensitivity of automatic speech recognition Low sensitivity 0 High sensitivity 100 If call from normal phone 50 v If call from mobile phone 50 v Save Back 3 Set the volume separately for If call from normal phone and If call from mobile phone via the two combo boxes 4 Click on the Save button Your settings are saved 8 3 Forward Access Specify the different variants actions and phone keys for forwarding on the Forward Access page First of all you can decide which call type you wish to forward for example Internal calls External calls or After hours greeting If A31003 S5070 U103 8 7619 01 2014 378 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Forward Access you select Alternate greeting all incoming calls will be forwarded In a subse quent step you can determine the forwarding action and the phone key to be pushed by the caller NOTICE You can always reach this menu via the Telephone U
11. Department Location Building Rioom Business Phone 492328438578345 Home Phone Mobile Phone Video Phone Fax klaus test surprise com Business e mail Home e mail URL klaus test imsrv intra surprise net IM address userid286 im Comment Ask Test Klaus for the permission to receive presence information OK Cancel 2 Enter the person s Surname and or First name in the respective fields 3 Clickon The dialog with the search results from different directories opens 4 Click on the desired contact entry to select it 5 Click on the Add button A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 269 Step by Step Contact Management The dialog with the search hits closes The available contact data has been copied to the Contacts dialog If desired you can complete the contact data here 6 Click on OK to confirm your entries The dialog closes Your entries are saved and the new contact entry appears in the contact list 6 5 3 How to Edit Contact Data Prerequisites e The program is correctly configured and you are logged in at the communica tions system How to edit the contact information of an already configured contact Step by Step 1 Click on a contact s name to select him her in the Contacts function window 2 Click on l The following example dialog opens with already available contact data Change entry in the conta
12. IM address userid286 im Comment Edit note OK Cancel The settings you can perform in this dialog are essentially identical with those in the input mask for a new contact Both input masks are detailed in the ensuing sections A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 123 Operation Reference Workspace Function Windows e i Display contact entry To view the information available for a contact entry select the corresponding entry Then click on ai The data that associates this entry is displayed in the separate Lookup Person window PrivateContactList Service Name user211 y Address group Presence status US Central 05 36 AM Business Phone 492404103211 a j Video Phone 4924041034711 IM address user211 im 9 Close In the Lookup Person dialog you find the following features in addition to the displayed contact information l Change address book entry Click on lif you want to edit the contact entry The contact entry mask with the available contact data opens i 8 H Call Click on the icon that matches the desired phone number to set up a connection to this device NOTICE With aclick on you can initiate a video call The video connection is only set up if you and your conversational partner have activated the video call e feature in the Softphone menu Otherwise a pure audio connection will be establi
13. In this section we provide an overview of the conference types you can use with the OpenScape UC Application depending on the respectively installed and configured features The OpenScape UC Application conferencing feature enables you to efficiently and reliably cooperate with your contacts and colleagues Besides local confer ences with three participants which you initiate via the Call Control from an active call and realize via the connected PBX you can use the following conference types e Ad hoc An Ad hoc conference is an audio conference configured dynamically and spontaneously and performed directly If you want to stage a meeting with several persons and the contact list shows that they are all available you can select them and start a one time audio conference Subsequently you can then expand this conference to a video and or web conference NOTICE You initiate Ad hoc conferences only via the Contacts compact or Contacts window NOTICE Ad hoc conferences support audio connections only A31003 S5070 U103 8 7619 01 2014 138 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e Merge Calls expanding a consultation call to a conference You set up a Merge Calls conference on the basis of a consultation call It does not need any additional user settings The call on hold and the consul tation call are merged to a conference via the call control T
14. NOTICE This check box must be ticked for connecting the OpenScape Desktop Client to an OpenScape Voice in the central as well as in a branch office e Domain name Enter the name of your outbound domain in this input field The SIP commu nications system automatically completes it in the phone number to be dialed before the connection is set up NOTICE Leave this input field empty for connecting the OpenScape Desktop Client to an OpenScape Voice with a survivable branch solution in the central as well as in a branch office e Delete port entries in INVITE headers Activating this option removes the ports from the INVITE headers for the specfied domain names This is necessary for example in the case of ACME Session Border Controller configurations A31003 S5070 U103 8 7619 01 2014 62 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 2 3 4 7 Network Access A31003 S5070 U103 8 7619 01 2014 Configuration and Settings Advanced Tab lf for example OpenScape Desktop Client is used with an OpenScape Voice in a survivable branch solution for example OpenScape Branch enter the IP address or the server name of the gateway server or of the Survivable SIP Proxy in the Server field of the Gateway section NOTICE You need to set the IP address or the server name of the Survivable SIP Proxy also under SIP Service Provider gt Proxy IMPORTANT Leave this input field empty for connecting the OpenS
15. Packet length ms Mito Jitter Buffer ms fo Video Codecs Priority 1 He 0 Priority 2 H263 0 o A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 73 Configuration and Settings Advanced Tab 74 Network connection Download kBit s Use this combo box to select the velocity available in your system for the download You thus determine the maximum velocity in which the communi cations system transmits audio signals and video data streams to OpenScape Desktop Client The default value for this setting is 1024 kbit s NOTICE To achieve the maximum video image quality during a video conference we recommend the maximum value of 36000 kbit s for setting the download speed Upload kbit s Use this combo box to select the velocity available in your system for the upload You thus determine the maximum velocity in which the OpenScape Desktop Client transmits audio signals and video data streams to the commu nications system The minimum value we recommend for this setting is 256kbit s The default setting for this value is 1024kbit s NOTICE To achieve the maximum video image quality during a video conference we recommend the maximum value of 36000 kbit s for setting the upload speed Load Default Profile Use this button to open a window in which the different profiles tariffs are listed You can select your tariff profile there Although the associate
16. To accept an icoming call displayed in the Call Control function window proceed as follows A31003 S5070 U103 8 7619 01 2014 278 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step gt Step by Step Communicating with your Contacts Click on in the Call Control function window IMPORTANT f you do not have set your office phone as preferred device but another one the icon is not available in the Call Control function window In this case you can accept the call only on the configured device but not via the Call Control function window You are connected to your conversation partner The Call Control function window shows call control features 6 6 5 How to Transfer an incoming active Call to a Subscriber Step by Step This action transfers the control of an incoming or accepted call to another subscriber Proceed as follows 1 2 3 Click on amp in the area of the displayed call in the open Call Control window The Redirecting Call dialog opens Enter the phone number of the desired subscriber in the input field of this dialog Select the gt Handover to option The caller is connected to the new subscriber Your connection is automatically closed The Call Control function window closes 6 6 6 How to Call a Microsoft Outlook Contact Step by Step A31003 S5070 U103 8 7619 01 2014 How to initiate a call from your Microsoft Outlook address book using th
17. When your connection partner complies with the video transmission require ments you receive the video image of your connection partner automatically no matter whether a video camera is installed or switched on at your station This requires the Video Viewer module to be active Your own video image or the one sent to your connection partner as well as the video image received from your connection partner appear in the Video window e By activating the video call feature via the e icon in the Softphone menu you can automatically set up a video and audio connection to the desired conver sational partner A video call is automatically initiated only if both conversa tional partners have activated the icon for enabling disabling the video call feature at the time the call shall be made If they have done so the Video window opens automatically on both sides The partners own video image is being transmitted and they receive the image of the respective other partner The default view of the video window currently displayed depends on the settings in the Default video configuration of the SIP Service Provider NOTICE The video transmission or screen resolution quality may change during an active call Such changes result from the bandwith for transmitting video data streams automatically adjusting to the available bandwidth resources of the communica tions system NOTICE f the SIP communications system does not provide a sufficient amount
18. or not a profile is active The active rule profile is additionally indicated by an arrow When you click on the display the following menu opens Standard profile lt gt New profile Deactivate rule profile Add Edit Profile This menu allows the following actions Deactivating the rule profile used activating a rule profile already defined and via the Add Edit Profile option creating new profiles with the associated routing rules or editing the routing rules of existing rule profiles A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 103 Operation Reference Tab Bar 3 5 menu menu gives you access to the general settings for the web interface General Rules Oe 2 Conference Fa Voicemail a f Change Password Log off The following settings can be made 3 8 Tab Bar General Select General to perform the basic settings for the web interface In this menu you can use dialogs for defining general parameters and administering addresses Rules Select Rules to configure a profile and routing rules for rerouting incoming calls to the devices you have specified amp Conference Select Conference to open the entry mask for scheduling a conference Voicemail Select Voicemail to open the configuration pages to set your voicemail parameters Change Password select Change Pass
19. Connection Use DNS SRV Use Default Port Use Custom Port Port A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab e Server Enter the IP address or server name of the proxy portion of the SIP server NOTICE The necessary details can be obtained from the system administrator In the Connection section you can define the port number for the server connection e Use DNS SRV If this option is active the settings for the proxy portion of the SIP server are determined by a DNS service In this case enter the domain name of the proxy portion of the server under Server e Use Default Port Depending on the selected transport type this option for the connection to the proxy portion of the server is active by default e Use Custom Port If you select this option you must enter the port number under Port NOTICE The necessary details can be obtained from the system administrator 2 3 4 6 Outbound Domain An outbound domain outbound proxy server is used for example for a Survivable Branch Office Solution with an OpenScape Voice In this case the survivability is provided by an extra proxy component of the SIP server survivable SIP proxy for example Comdasys Convergence A survivable SIP proxy gateway offers restricted SIP server functions restricted operation mode as soon as it realizes that the OpenScape Voic
20. If you are absent for a longer period vacation business trip illness etc you can redirect your mailbox to another user deputy feature NOTICE Messages that have been delivered to your deputy do not appear in you mailbox Your address data You can complete the data mask with your personal address data if you would like to do so The following data fields are provided for this purpose Company Department Address 1 Address 2 Zip Code Location Federal State Country Home Number Home Fax and Mobile Phone NOTICE Enter the complete phone number in the fields in which you enter phone numbers yourself for example private number Example 49892221111 international prefix area code without leading zero extension number Save A click on Save backs up all the selections and entries you have made or the updates of the User data page 8 1 1 How to Configure a Mailbox Deputy Step by Step A31003 S5070 U103 8 7619 01 2014 To configure a mailbox deputy proceed as follows 1 2 3 Open the settings page for the user data via menu gt Voicemail gt User data Click on the button next to the Deputy field Another window with a list of all users opens Select a user in this window Click on the corresponding user ID The window closes and the selected name will be entered in the Deputy field NOTICE f you know the deputy s user ID you can enter him her directly in the Deputy field OpenScape UC Applicat
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22. V in the DTMF dialing keyboard 4 Enable at the top right margin on the DTMF dialing keypad The selected DIMF characters are displayed at the top left margin of the DIMF dialing keypad and sent 6 7 Collaborating with Contacts This software solution provides the conference and team feature for collaborating with other subscribers The following sections will assist you in using these two features 6 7 1 How to Create a new Team In this section we describe how you create a new team Prerequisites e You have team administrator privileges i e the system administrator has assigned you the default Team Administrator profile or another profile with the privilege of managing groups in the CMP To create a new team proceed as follows A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 291 Step by Step Collaborating with Contacts Step by Step 1 Click on inthe Team View window The General settings dialog opens and shows the settings on the Manage gt teams tab General settings Common Presence Addresses Team J Manage Manage teams Name al Y Documentation f x X Monitoring of the own Device X Journal Accessibility 2 Clickon The Team properties dialog opens Team properties Name Description 3 Enter the desired team name in the Name input field 4 Enter optionally a descriptive text
23. busy AS soon as you record and activate this greeting all incoming calls will be answered with it This setting disables any other greetings you may have set for internal calls external calls calls with engaged line or outside business hours Internal Select here the greeting to be played if the received call is an internal one for example within your company External Select here the greetings to be played if the received call is an external one for example a call from the public telephone network Busy Select here the greeting to be played if your telephone is busy when a call is received After hours greeting Select here the greeting to be played if a call is received outside the set business hours Click on Save to save your settings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 8 5 2 Time Profile for the Advanced Greeting Configuration User data Voice mail system Forward Access Groups Time profiles Recordings A31003 S5070 U103 8 7619 01 2014 Voicemail Settings Time Profiles The advanced time profile allows making individual settings for each weekday Time profiles Message recording not allowed Internal callers External callers alternate greeting when busy Greeting cannot be interrupted Internal callers External callers alternate greeting when busy Greetings Internal callers External
24. e donot start the client The OpenScape Desktop Client is not started A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 77 Configuration and Settings Advanced Tab During the first start of the program you are prompted to enter the Mobile User Password Your entry is copied to the input field of the same name NOTICE f the specified Mobile User Password is incorrect a corresponding error message appears Thereafter you can enter the password again NOTICE The program start is also abandoned if you do not have a valid mobile user license or if the device has not been configured as mobility enabled device in the DLS A corre sponding error message is displayed NOTICE You can obtain further information about DLS and the DLS mobility concept from the administrator documentation of Deployment Service V3 0 2 3 4 18 Quality of Service QoS IMPORTANT The configuration dialog for QoS settings is only available under Microsoft Windows XP IMPORTANT Deploying the QoS service requires a QoS Packet Scheduler being active for the connection used NOTICE Please obtain further information about configuring the QoS settings and creating the QoS policies for the operating systems Microsoft Windows Vista SP1 Microsoft Windows 7 Microsoft Windows 7 SP1 from the setup guide OpenScape UC Application V7 OpenScape Desktop Client Installation and Administration A31003
25. oh te a Solas ae er a ta Beata r ots a Ma SENS on eee 352 7 3 3 1 How to Create a new List of Persons 2 0 0 0 0 cc eee eee 357 7 34 DAC NISIS VAD ince 4 25h et Sung tos Bae eh A a ee a A ee eh ae SS Sn aa e a Bas Met eae 359 L0A A Howto Create a Date LIS ai nuuve sates i ienen eerie a Pace eed Mee ea Vote 362 7 3 4 2 How to Assign a Date List toa Rule ee ees 364 7 3 4 3 How to Define the Time fora Rule 1 eee eens 366 Te WIM As 6 25s Se Ss Sarit y ans in a ates ea ee DS se ay ad a ES BPD GRE A br EO ea eee 367 3 VOICEMAll SCUINGS carts ti cae Se ee etek Ere eee eee eee eee ee 368 oT NU SOF ID ALO 5S che 5 ade da tetece orca ct ie cae dierent okt Se tana ang co se ag tacts Aen aaa ge aa ee ae td aka Se eee 368 8 1 1 How to Configure a Mailbox Deputy anaana aaaea ee eee nes 369 8 1 2 How to Select a Language for the Voicemail System 2 0 0 cc eee 370 9 2 VOICE Vial Syste M ar resed 3 Gee acm ae aa a aar Aa Bek cae a eal ened hed ee ee ire AE E a 370 8 2 1 How to Change the PIN nananana naana aaa 373 8 2 2 How to Select User Prompts 0 0 0 00 cc ee eee eens 374 8 2 3 H w t Define Caller ODUONS 44 iad eee Boke hd ed ee Oe eM el bt oe eee 375 8 2 4 How to Activate the Advanced Greeting Configuration 0 0 00 ce ee 375 8 2 5 How to Define Call Forwarding KeyS 0 0 ccc ee eee eee 375 8 2 6 How to Set a Personal Message Filter 0 0 0c eee ees 377 8 2 7
26. reconnect to the main communications system To configure the failover parameters select on the tab Advanced gt HiPath Provider the Failover option Number of failed connection attempts to the primary system before you are switched to the fallback system in case of 3 failure Waiting time between connection attempts sec 20 Minimum number of successful connection attempts to primary 3 system to switch back Waiting time between connection attempts sec 20 No automatic switch back to primary system Determine the values for the following parameters Under Number of failed connection attempts to the primary system before you are switched to the fallback system in case of failure you specify after how many failed connection attempts OpenScape Desktop Client will switch from the main to the fallback communications system Under Waiting time between connection attempts sec you specify in which intervals the OpenScape Desktop Client attempts to reach the main communications system again Under Minimum number of successful connection attempts to primary system to switch back you specify after how many successful connection attempts the main communications system is to be considered operable again The OpenScape Desktop Client will not switch back to the main communications system until it is considered operable OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 45 Configuration and Settings Adv
27. 110 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows know by a call in the Call Control window that the subscriber is available If you accept this call callback with a click on the PBX connects you to the desired subscriber again NOTICE f you have initiated a callback from a preferred device that is not your ONS device the callback will in due course not be indicated on the preferred device but on the device with the associated ONS phone number NOTICE The CCNR or CCBS feature cannot be used if the callee rejects the call or the PBX of the callee does not support the service 3 9 2 5 Consultation Call Controls of the held call During a consultation call the following controls are available in the area of the held call e s Transfer to new subscriber Transfers the held call to the consultation call subscriber Your connection is then automatically cleared e Alternate between Reconnects you to the original caller The connection to the consultation call subscriber is held You can toggle the two conversational partners by repeatedly clicking on amp e lt A Initiate conference This feature enables transferring the held and consultation call to the conference server and merging them to a Merge Calls conference Merge Calls video conference with three participants You can add further partici pants to the conference e Close
28. 2014 200 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Common 4 General Main Menu Settings 4 1 Common A31003 S5070 U103 8 7619 01 2014 You can configure basic functions and features via the general settings in the main menu under menu gt General These settings are combined in three groups Common Basic settings for representing the web interface for managing the configured devices and named device lists as well as for defining call forwardings Via this tab you can additionally define the call types to be logged in the journal and whether you wish to be notified about missed calls by e mail Presence This tab serves for setting your presence status and controlling the display of your presence status to other OpenScape UC Application users Addresses Settings for importing exporting address data from and to other directories and for managing address groups Team Team administrators are here provided with settings for managing their teams Each team member uses this setting to manage the already granted privileges Monitoring of the own Device and Journal Accessibility The single groups are subdivided and represented as tabs with corresponding subordinate tabs in the General Settings dialog They are described in detail in the following sections On the Common tab you perform the basic settings for working with the web interface This tab is split up in th
29. 37 L Language changing 253 selecting 84 LIN 29 85 Line settings 36 Load default profile 74 Local mode 199 Location 29 Location information 63 HiPath provider 39 Logging on 82 84 M Mailbox deputy 369 configuring 369 Main connection HFA connection 38 HiPath provider main connection 38 Main connection SIP 59 Main line SIP 59 Main menu 89 menu 104 Main window 88 Managing the configuration settings 86 Meet Me conference 139 Conference settings 297 configuring 297 configuring a scheduled conference 297 Meet Me conference 297 moderated conference 139 open conference 139 149 record name 149 start time 145 terminated conference 139 web conference provider 149 Meet Me web conference starting 302 MeetNow conference 142 initiating 299 A31003 S5070 U103 8 7619 01 2014 Index starting 113 Merge Calls conference 295 Merge Calls video conference 296 Microsoft Outlook integration 198 Missed calls 159 Mobile time zone 265 Mobile user 76 logging on 76 Mode 29 Moderated conference 139 MP3 file 46 70 Muting 189 N Named device lists 210 network access settings 63 New Call 107 new list of persons 357 Normalize call numbers 66 Notification area 32 194 Notifier toast 236 O One number service 228 Open conference 139 Open listening 241 OpenScape symbol in the task bar 32 OpenScape UC Application Conference types Ad hoc conferences 138 options 29 Outbound domain 62 Outlook integratio
30. 7619 01 2014 284 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Communicating with your Contacts e Directly after it was sent if the Chat partner is logged on to the OpenScape UC Application system and or at the IM service e Not at all because the chat partner has logged out of the OpenScape UC Application system and or off of the IM service 6 6 18 How to Send an E Mail to a Contact Prerequisites e Ane mail address has been configured for the contact under the contact infor mation To send an e mail to a contact proceed as follows Step by Step 1 Click on in the Contacts function window in the row of the desired contact Your preconfigured default e mail application starts 2 Write and send the e mail message as usual The window of the e mail application closes The e mail was sent 6 6 19 How to Initiate a Video Call SIP only In the following you learn how to initiate a video call to a contact from your private contact list Prerequisites e The OpenScape Desktop Client is connected to an OpenScape Voice V5 or later e You and your conversational partner have an installed and operable video camera webcam e Inthe SIP Service Provider settings you have configured and selected a video scheme that uses your operable video camera e The settings of the Default video configuration apply for the video scheme selected in the dialog Settings gt Advanced gt SIP Service
31. 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 295 Step by Step Collaborating with Contacts 6 7 6 How to Initiate a Merge Calls Video Conference 296 Prerequisites Step by Step This section describes how you expand a video consultation call to a server based video conference with three participants to which further conference partic lpants can be added The OpenScape Desktop Client Enterprise Web Embedded Edition is connected to an OpenScape Voice V5 or later You have an installed and operable video camera In the SIP Service Provider settings you have configured and selected a video scheme that uses your operable video camera For the video scheme you have selected in the Settings gt Advanced gt SIP Service Provider gt Video schemes dialog the Preview is disabled off Execute the following steps to initiate a Merge Calls video conference 1 2 3 4 5 6 Call the desired conversational partner The Call Control function window opens automatically and displays the active call Click in the Softphone menu on The Video window opens showing your own image Click in the Softphone toolbar of the Video window on Your own image appears in a red frame It is transmitted to the connection partner NOTICE f your connection partner has a video camera too and switched his her image to the conference in the same way this image appears au
32. 95 2 Opera onr SEUNG Seea rAd bas Ae tee Sa eae hain late 0h ate at Gad ee ed eta in ES elidel ae 52 BO WOU CC UII oe anaes oe hae a Siti ik Ss ae hie nents ha age Mh God pase ana ate oe teh uae A Re NT eat heceen es a8 punted pee 52 2 3 4 SIP Service Provider SettingS 0 0 eee eens 54 2 3 4 1 System Services naana aaan aaa Ae Ge ew Gace Mee amp Sax 54 Ze SEZ OI MAC COUN ca 9 aa e E ete ad a a a e che A cE eae Be de he Nag he 56 23 ae MaM 216 Sa na ge 59 De ENO ONS AN 35 ct these Sy Sect att te caedy Oe Soke Boa ee aao des ances Ghee ek on peo eae a Acetate 60 A EO IO aera Biches are aa Scent asd Guus ca amp Greets gate Salman ele fash aie ek ey BD Soca Ged BL Gare 60 2S AO COTO OUNNG TD OFAN eresi cardia cs de epee a Sah kata iva isle de Seth aie ele Nar da Aches ak ee bat teh Sk 61 2 3 4 7 Network ACCESS odes a iaa ai ee asec 3 tcl Be Sok pwede eee Ee Bite ate diate ace ew Bed pwned eee 63 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 3 Contents Zo Ao Address CONVEISION 052 bGe ees Shee Et eee wd be edd Cae Sato C2 ee Cent AoE ee 65 2349 Additi nal FUNCIONS co reris edit S cde dd dale ae Ere Seca eee Ma aed Beet eee Re Ee ale ele Ree eee 66 20410 System FUNCIONS s 2ces ite tc wad tet Pe Soe Suet Reale eae Ce ele Ee cortege ease OES 67 ZS RENN COC S226 cao acs eit ai heeds ards aA sant Ge se a eee ee sadam at oe Re AY ae aes aan WP Ua ec cle Gene hag E E
33. AE ea ak ER ee Gea A A 201 Alsi AAPPCAlLANCe 4s bees nne ese setekoee woke eneur ae he het a a a a oa daub ed Mba ee 202 ele OU All sae Bee Asics backs an ee Peace aaa eR Re a E A a 203 A Nico OWNS lls 28 w ad dh andere Bae eae ae eee Outed hak ee A Oh eee oS wea A Raa 205 BAGG DCVICES ack 2 neh O aaae Mare a Ric ae ee a Rake bw wd a aw bk we Ae Race a a eto ae Re 207 4 1 5 Named Device Lists 0 0 0 0 0 ee eee eee 210 AD OS OINGS aaee aie ced ear aes i A A A ws sn eat ae ate dee ae eee 213 AZT MY SAIS enn eile eee ead eas Oly ar a a S ba eee ee whew eee See ee kd os eee e 213 4 22 Preferences onai Sask ea owe Cee ei ee ed lee Si BOON ae MRE SOR hk 5 Ra ae OSES 215 4 2 3 Access CON MOWMAS lee ste casi eetiver See wi aw ck SR en wt ge to ea Mag Role Be eee Re Be Ge RG ae OR eR ae wena ew se eae 216 4o POC CSSCS tories Resa ae cee REARS ae ee aed a eee baa a Aa 220 ASE MID OMG cee aab bole rs ws ee dre agentes SAB teen gl A te Saree eee oe eis Been Pm es are es 2 ee 221 4 3 1 1 File Exchange Formats 0 0 0 0c eee eee eee eee 222 AO EXPO sets oe ae Shaw eee a a dee a Glo be tele og erie ees Yee Eh we eden aldose 24 het bees 223 A oo Address GrOUDS se cortante aai iara a ers ep as Seen ase a aces ood eens Bs ie eats boas See 224 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 5 Contents Avy Vea 220 cere age so te Sttcee ie ooae Cee Coe eae eee USO LOR
34. Active Conference u a naaa aaaea aaa eee 295 6 7 5 How to Initiate a Merge Calls Conference 2 0 eae 295 6 7 6 How to Initiate a Merge Calls Video Conference 0 0c ee ee 296 6 7 7 How to Configure a Meet Me Conference 0 cc eee eee 297 6 7 8 How to Configure a Scheduled Meet Me Conference 0 000 es 297 6 7 9 How to Join an Active Meet Me Conference 0 0 ee eae 298 6 7 10 How to Display Conference Data 0 0 eens 299 6 7 11 How to Edit Conference Settings 0 0c eee eens 299 6 7 12 How to Initiate a MeetNow Conference 0 0 cc eee eee 299 6 7 13 How to Start an Ad hoc Web Conference 2 0 0 0 ce ee eee 300 6 7 14 How to Extend a Call to an Ad hoc Web Conference and Invite further Participants 301 6 7 15 How to Start an Meet Me Web Conference 0 0 0 0c cee ees 302 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 7 Contents 6 7 16 How to Initiate a Phone Handover via DTMF KeyS 0 0 00 cc ee eee 302 7 Rule Interpreter Routing Calls with Rules 0 0 0 ccc es 303 7 1 The Terminology of the Rule Interpreter anana anaa eee ens 303 7 2 Applying the Rule Interpreter Examples 0 000 eee eens 306 7 214 scehano tI ine OMGE sn c lt vot stews eke Ow eee SRE ERS Se eS Ree BERS E RES 307 7 2 1 1 How to Configure the In
35. CQ00243131 2013 01 28 2013 02 20 CHANGED The Force Member option is no longer available for a new team member ADDED When importing address data from a CSV file all characters from 0x7F up to and including Ox9F are filtered out to avoid security problems CQ00247733 2013 02 21 ADDED In case of a moderated Meet Meconference with many participants the number of conference participants displayed in the Call Control is restricted for clarity CQ00244820 2013 03 01 2013 03 13 ADDED Using a new icon in the Softphone menu and in the Softphone toolbar of the Video window the user can activate disable the Video Call feature In addition when creating a new contact a video compatible device Video Phone under which the contact can be reached can be configured in the contact form The configured video device is displayed in the contact information dialog and in the Contacts window from where it can be dialed CHANGED Description of the roles in a team FRN4977 CQ00246793 2013 03 14 CHANGED The figures in the Overview of the User Interface section have been updated and show now the new icon for using the video call feature in the Softphone menu also CQ00250965 2013 04 17 2013 04 17 CHANGED An active call held via the Set active call to on hold feature cannot be expanded to a consultation call CHANGED The Handover to feature is available in the Call Control of an active c
36. Callers E Put straight through LI Redirect to ls oe O Use preferred device is 2a pt g Click on for the Redirect to function The following input dialog opens Edit rule New rule h Enter the secretary s name and phone number i Click on OK The input dialog closes The Redirect to function is active m j Click on OK The Action you have defined appears in the rule settings k Click on Assigned profiles The following selection dialog opens Edit rule New rule Assign rule to profiles K A New profile 4 X Standard profile I Select the profile In the Office and click OK The selection dialog closes The profile In the Office is displayed under Assigned profiles The rule Redirect calls has been completely configured for its use in the profile In the Office 7 Close the Rules configuration dialog with a click on Close A31003 S5070 U103 8 7619 01 2014 312 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 8 Activate the In the office profile a Click on the combo box Min the main menu A selection menu opens b In this menu select the rule profile In the Office marked by the symbol The symbol changes to The In the Office profile is active You have created configured and activated the In the Office rule profile The rule
37. Click on Exit You have now finished recording Click on Save The name you have recorded has been backed up The Recording link next to Record group name is no longer displayed The Name recorded column on the Groups page now features the corresponding check box ticked NOTICE The group name recording procedure is identical with the recording procedure 8 4 3 How to Delete a Group How to remove a private group from the list of groups Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Click the radio button that precedes the desired group to select the group 3 Click the Delete group button A security check appears 4 Confirm the security check The selected group has been deleted 8 5 Time Profiles With help of a time profile you can define when and with which greetings your mailbox should react to incoming calls 386 NOTICE The greetings that can be integrated in the time profile of this dialog must first be created via the Recordings feature A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Time Profiles Two time profiles are available The time profile for the simplified greeting configuration default set at the program start The simplified greeting configuration allows using only one greeting per greeting type and working day The time profile for the advanced greeting configura
38. Click on OK The dialog closes The performed settings have been applied and saved Your time information for the selected rule appears on the New edit tab under If date time 7 3 5 Info Tab This tab provides information on general procedures for creating and activating rules and profiles You reach the Info tab via the main menu gt menu gt Rules When is a rule carried out A rule can only be executed if it has an action and it is assigned to an active profile A profile contains a summary of rules and must be activated to execute its rules The order in which rules are executed is determined by the priority of a rule high normal low and the rule sequence if the priority is the same Steps to set up a rule 1 Create Open dialog New edit and create a new rule Fill out a condition and action for this rule and set the priority 2 Assign Rules are assigned to one or more profiles in the dialog New edit Assigned profiles or in the dialog Activate profile List Rules of profile 3 Activate A profile can be activated directly in the dialog Activate profile by the first icon in the list Profile or in the dialog Forwarding Activate rule profile A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 367 Voicemail Settings User Data 8 Voicemail Settings 8 1 User Data 368 User data Voice mail system Fo
39. Deactivate rule profile The selected profile is inactive 7 3 2 New edit Tab You can use this tab to manage and configure rules You may for example create and configure a new rule delete an existing rule or change your settings NOTICE Note that a rule can only be executed if it is assigned to a rule profile A31003 S5070 U103 8 7619 01 2014 336 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Invoking the dialog Click on menu in the main menu and select the Rules option The configuration dialog Rules with the New edit tab opens This tab looks as follows by default Activate pro p Date lists Info profile i New edit Lists of persons Rule No rules available zi New Duplicate High Normal Low i Undo Close The New edit tab is divided into two sections e Rule This section lists all the rules you have configured for call forwardings e Rule settings The settings of a rule selected in the Rule section are displayed here Controls in the Rule section This section may look like this Rule New rule Aj x a family Al x This section offers access to the following functions e AU Click this button to modify the name of a rule NOTICE You can also directly click the name of the rule list to rename it A31003 S5070 U103 8 7619 0
40. Directory Search window Enter the data of the user whom you would like to invite to the chat conference in the search form Click on the Search button The search results are displayed in the lower section Select the desired person Confirm with a click on Add The selected person is added to the chat conference and the Directory Search dialog closes A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 135 Operation Reference Workspace Function Windows Controls on the Overview tab A click on the Overview tab displays the connection status Additionally the tab displays the number of established connections OpenScape WebClient Instant Messaging Instant Messaging Overview Koerfer Hoelper Hoelper maf x al You reach the following functions via the Overview tab 136 Opens the e mail form of your default e mail application for sending an e mail to this contact P Initiates directly a call to the displayed chat partner x With a click on x you can selectively close single connections New button A click on this button opens a tooltip like window for you to invite further chat partners You have the following options amp recent IM partners This feature opens a selection dialog displaying your recent chat partners To invite a person for a chat select him her by activating the check box that precedes the respective name entry Click o
41. Format Per caller check box To display only one entry per caller in the journal you can set the Per caller option If a caller tried to reach you several times only the last attempt will be logged A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e Combo box Via the combo box on the right margin you can filter the journal entries according to the call type All Calls Default setting that shows all calls in the journal Missed Calls shows the unaccepted calls only If a connection is estab lished to this user at a later date the call is no longer displayed as missed Incoming Calls displays the inbound calls only Outgoing Calls displays the outbound calls only 3 9 8 Missed Calls The Missed Calls function window logs all calls that you did not accept It is thus a sub set of the entries in the Journal window and offers the same operating options The only missing element is the combo box on the right for filtering the entries by call type Compact view You reach the compact view of the Missed Calls function window with a click on the Missed Calls tab which is displayed in the main window under the main menu The Missed Calls function window appears in the workspace of the main window Missed Calls Journal Conferences Contacts Directory Search Instant Messaging Forward Call i BR B
42. Function Windows e More functions After a click on this icon you can choose the following features from a list Set Tell Me When Select this option to activate the Jel Me When function for the selected contact Edit Tell Me When This option is only available to you after you have selected a contact with active Tell Me When function You can use this option to change the Tell Me When settings for the selected contact Delete Tell Me When Select this option to deactivate the active Jell Me When function for the selected contact NOTICE This option is only available in the selection list if you have activated the Tell Me When function for at least one of your OpenScape UC Application contacts Show all Tell Me When You can use this option to display an overview of all active Tell Me When functions Print Select this feature to print the complete contact list The contact infor mation is printed out in table form Store Local Select this feature to save the complete contact list with all data locally on your computer A new window opens that displays your contact data in tabular format Click on the File button in this window and then select the Save as option The directory selection dialog of Microsoft Windows opens Select here the directory as well as the file type and specify the file name under which the address list is to be stored Then click on the Save button Synchroni
43. Function Windows e Each team member can become team administrator of his her own team thus obtaining the privilege of managing this team e Only team administrators who have been assigned the default Team Admini strator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP can create new teams and delete his her own already existing teams The following persons are authorized to create and manage a team e The OpenScape UC Application system administrator via the CMP NOTICE You find detailed information about managing the team features via the CMP in the OpenScape UC Application V7 Configuration and Administration manual e Ateam administrator via the client GUI This is an OpenScape UC Application user who has been assigned the default Team Administrator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP The members of a team can have one of the following roles e Team administrator A team administrator is an OpenScape UC Application user who is privileged to manage the team This includes adding new members to the team and removing members from the team Every OpenScape UC Application user may adopt the Team Administrator role A team can have several members with Team Administrator role Each team administrator can define other team members as team administrators of the respectiv
44. How to Set the Speech Recognition Volume 2 0 00 eens 378 So FOWA ACCESS ceca dca aces esters eae t5 ates ak pasty cates Sd ease Bae a arth es ang lod ete ent eee eee center ee ed 378 8 3 1 How to Configure a Forwarding n naana 0c ee eee eee 380 oae OD aaaea a aea ee eee eee eR ae eae ee ae ee ee ee ene R 381 8 4 1 How to Create a new Private Group 1 ee nents 382 8 4 2 How to Edita Private Group 0 0 0 0 ce eee ee eens 382 8 4 2 1 How to Admit Users to a Private Group 1 ee ene 383 8 4 2 2 How to Remove Users from a Group 1 ee eens 385 8 4 2 3 How to Record a Group INAMG s ane sa3se4enc eat ewe fee ie hie th eee hee eae 385 8 4 3 How to Delete a Group 1 en eee eee eee ene 386 A31003 S5070 U103 8 7619 01 2014 8 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Contents O20 TME FONOS sanee Geea eS Eee epee sed g OOe eee ere Gee Ueda week Peete Chae E 386 8 5 1 Time Profile for the simplified Greeting Configuration 0 0 0 0 ce eee 387 8 5 2 Time Profile for the Advanced Greeting Configuration 0 0 00 aaaea aaa 389 8 5 3 How to Select the Greeting Configuration a a naana cc ee eee 391 8 5 4 How to Create a Time Profile for the Simplified Greeting Configuration 391 8 5 5 How to Create a Time Profile for the Advanced Greeting Configuration 392 OO TRECONGINGS 3 mieten Bi Sareea PhO ae oes CAS eat OF ESS bara
45. New list of persons E P No persons entered in the list New Undo Close b Click the New button under the List of persons section The New list of persons entry appears in the List of persons list c Click the New list of persons label The list of persons name is represented as input field d Enter the name Family for the list of persons and push the return key on your keyboard A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 315 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 316 The Family list of persons is displayed in the List of persons section The list does not contain any entries yet 4 Adda person to the Family list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section The following input dialog opens Edit person fist Unwanted caller 5 6 b c d Specify the name of the desired person in the Display name input field Enter the phone number of that person in the Phone input field Click on OK The input dialog closes The new person entry has been integrated in the Family list of persons Create the Preferred customers list of persons a b c Click the New button under the List of persons section The entry New list of persons appears in the List of persons in the upper section
46. OpenScape Desktop Client can also be stored centrally In such cases the parameters for accessing the central configuration must be entered in the OpenScape Desktop Client so that the centrally stored parameters can be retrieved To edit the settings for the central configuration select on the tab Advanced gt General gt Central Configuration Connection Server DLS Server NoDLs Port 18443 Client DLC Address Detect automatically sA Port B08 Network card Detect automatically The following settings are required for using the central configuration e Connection If you have configured using a central configuration during the installation select the required setting under Connection The following options are available No use No central configuration A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab Complete use Complete use of the central configuration Only for encryption The central configuration is exclusively used for encoding the voice signaling e Server DLS Enter the IP address in the Server field and the port number of the DLS server in the Port field The DLS port is the port number used for accessing the central server e Client DLC Select the client Address You can either use Detect automatically for the entry or select the IP address es specified in t
47. OpenScape UC Application user profile Team or and Team Administrator assigned to you the Team View provides various features and information o dontactts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View wax 7 Name Ina Inova Test Team x Number 4492404673407 162 E a 49 2404 673407 161 a A Entries 2 f gt IH A31003 S5070 U103 8 7619 01 2014 170 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows Search for team members NOTICE The amp button is available to team administrators only The team administrator can use this feature to find contact information about OpenScape UC Application users in the Directory Search dialog for integrating these users in his her team via Add Directory Search C Search The new team member receives automatically a team prompt from the OpenScape UC Application system that may look like this Team Promptiist Hoelper Aneliya would like to add you to the team Documentation kas Monitoring of the own Device kas Journal Accessibility This prompt enables the new team member to decide whether or not to be integrated in the team In addition he she can specify whether other team partners may access his her journal entries or monitor his her telephone status NOTICE Inbound team prompts are signaled in the Pearl menu A31003 S5070 U103 8 761
48. PBXs after time to routes a call to the phone number defined for this purpose if the call is not accepted after a specific period NOTICE This feature is only available for specific PBXs 3 9 11 Bookmarks 166 You reach the Bookmarks function window with a click on the Bookmarks tab which is displayed in the main window under the main menu The Bookmarks function window appears in the workspace of the main window o 40x Conferences Contacts Instant Messaging Forward Call Directory Search Bookmarks Ui ee IA o Name Google wi Entries 1 KH d A In this dialog you can default bookmarks or open internet pages via bookmarks already specified A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows 3 9 11 1 Options of the Bookmarks Window You can access the following features via the toolbar of the Bookmarks window NOTICE Some features do not become active until you select a bookmark entry e ii Create bookmark You use this feature to add a new bookmark to the list The Bookmark Settings dialog opens Bookmark Settings Please select Bookmarks Bookmark URL Display Name Description Display Icon Scrollbars Fil Width Height I OK Cancel The following options for configuring a bookmark are available in this dialog Please select You can use this combo box to select a
49. Per caller X Date Name Number 08 10 03 04PM 49 2404 673407101 101 Fa 08 10 03 04PM BG Styx_01 108 as Entries 2 Kl d b H NOTICE Alternatively you can click on in the tab bar under the main menu and select the Missed Calls option in the then open list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 159 Operation Reference Workspace Function Windows Extended view The extended view of the Missed Calls function window Is available via the Pearl menu gt Status Information gt Missed Calls It opens in a separate window and in addition to the information represented in the compact view displays the Duration of the call or conference E OpenScape WebClient Journal Windows Internet Explorer o gt si kk bb Per caller Date Duration Name Number 08 10 03 04PM 0 01 49 2404 673407101 101 lt gt 08 10 03 04PM 0 02 BG_Styx_01 108 P 3 9 8 1 Information in the Missed Calls Window A journal entry for missed calls contains the following elements from left to right e A check box to select entries for editing e gt Show the status Missed Call of the relevant call e Date and time when the missed call occurred e Name of the caller NOTICE The name can only be displayed if it is contained in the contact list or global address book e The caller s Number extended view only e 4 Display contact information about the select
50. Routing Calls with Rules Functions and Interface of the Rule Interpreter e Click this button to assign new rules to the profile The following dialog opens Rule profiles Assign rules to profile PX i family Ej C i New rule 1 X i New rule X i New rule OK Cancel In this dialog all available rules are listed Activate the corresponding check box and click OK to assign the desired rule s to the currently selected profile e 2 Click this button to edit the rule settings The dialog changes to the New edit tab e 4x Click this button to remove the selected rule from the profile The rule still exists but is no longer linked to this profile e New rule button Click the New rule button to create a new rule for the current profile The dialog changes automatically to the New edit tab e Undo button Click this button to undo the changes made to the rules of the corresponding profile 7 3 1 1 How to Create a new Profile This section describes how to create a new profile The rules already created or to be created are grouped under a profile A31003 S5070 U103 8 7619 01 2014 334 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Step by Step 1 Open the Rules dialog via the main menu gt menu gt Rules 2 Switch to the Activate profile tab Rules Activate profile
51. Service Using the One Number Service feature requires the following settings Step by Step 1 In the main menu click menu gt General gt Common tab gt Devices tab 2 Click the New button A31003 S5070 U103 8 7619 01 2014 228 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Communicating with Contacts Reaching a Contact by Phone E mail or IM The following dialog opens Edit device Name ss Business Phone ring time 30 sec Standard redirection timeout No redirection timeout OK Cancel 3 Use this dialog to add devices for example cell phone voicemail number etc for reaching you to your device list 4 Click on the Apply button Your entries are saved The dialog remains open and you can add more devices to your device list 5 Switch to the Forwarding tab 6 Click the corresponding combo box for the Preferred device feature to select your preferred device for the one number service for incoming and outgoing calls NOTICE f you have added your voicemail box number to your device list for using the voicemail box as redirection target do not configure this number as preferred device for the outbound one number service The reason is that you cannot make any calls from your voicemail box The OpenScape UC Application server cannot recognize phone numbers you have added yourself as unsuitable for making calls 7 Click the Close button The settings are sa
52. Step 1 Click on amp in the Contacts function window The following dialog opens Business e mail IM address OK Cancel 2 Enter the contact data of the new contact in the appropriate fields 3 Click on 2 if you wish to assign an Address group to the contact The following dialog opens Assign address groups x Address groups C amp Aachen Al x C Alsdorf Aj x fm Berlin Aj xX Tm New York Al x M A London Aj x hd OK Cancel 4 Set the check box of the desired address group If you have not yet defined an address group a corresponding message is issued in the above dialog Using the icon you can spontaneously create a new group in this dialog 5 Click on OK to confirm you entries A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Contact Management The dialog closes Your entries are saved The new contact entry appears in the contact list of the Contacts function window 6 5 2 How to Add a Contact from a Directory Prerequisites e The program is correctly configured and you are logged in at the communica tions system How to search a directory for a contact and add him her to your contact list Step by Step 1 Click on amp in the Contacts function window The Contacts window opens Add entry to contact list Surname Test Firstname Klaus Display Name Address group P Company Surprise
53. Text formatting as running text starting below the line for the send time Text formatting as running text starting below the line for the send time and indented A31003 S5070 U103 8 7619 01 2014 134 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows Via the Show emoticons checkbox you can define whether or not emoticons are displayed in the sent text Output paragraph formatting IX Show emoticons e amp Invite somebody to this chat Clicking on this button opens a dialog in which you can invite additional OpenScape UC Application users to the chat This initiates a chat conference for which the exchanged messages are displayed to all chat partners ec OpenScape WebClient Instant Messaging o f E3 Instant Messaging Overvie Conference 1 Conference 1 Bex P Petersson re A Arnesson was invited to the conference Connected ZIR Send Aclickon amp opens a tooltip like window for you to invite further chat partners You have the following options amp recent IM partners This feature opens a list displaying your recent chat connections Select the persons you would like to invite to the chat conference by ticking one or several check boxes next to the name entries Click on OK The selected persons are added to the chat conference and the selection list is closed asearch This feature opens the
54. User Guide 153 Operation Reference Workspace Function Windows A radio button for selecting the entry An icon that indicates the address directory that contains the found contact L The contact information was found in the configured directory of your company Thecontact information originates from the global contact directory of the OpenScape UC Application empty The contact information originates from your private address book The name of the contact The department of the company that employs the contact The company that employs the contact Directory Search advanced only The contact s business phone number Directory Search advanced only The icon for sending an e mail to this contact A click on this icon opens the e mail form of your default e mail application for sending an e mail to this contact to send an instant message to this contact NOTICE The icon is only displayed if an instant message address has been configured for the contact or amp Enables calling the displayed phone number or another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the respective receiver icon flagged with an additional small triangle The voicemail row is then enlarged and shows all phone numbers under which this subscriber can be reached 3 9 6 2 Controls in the Directory Search Window 154 The following features are available to you
55. V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter from in this calendar the current date is marked by a light blue rectangle by default Click on the desired date in this calendar to define the start date for the date list or rule It is marked by a dark blue rectangle and appears next to the from label to By default this combo box is not activated and the calendar data in this section are hidden Activate this check box to show this calendar Select the desired date in this calendar to define the end date for the date list or rule It is marked by a dark blue rectangle in the calendar and appears next to the to label Operating elements in the from to calendar sections Click this button to move one month back 4 Click this button to move one month forward Click this button to return to the current month Click this button to move one year back Click this button to move one year forward e 2 Click this button to modify an already defined date entry e x Click this button to remove a date entry from the rule Operating elements in the Time section The following operating elements are available in this section e Click this button to enter the desired time in the format hour minutes for example 15 40 directly in the following dialog Edit rule Family Time range from t
56. a periodical check You specify the time interval in minutes Specify in the Folder input field the path to the setup folder under which updated program versions shall be found You can also click on the browse button and select the desired folder NOTICE f the update folder of the program is stored on another computer in the network specify the path to the setup folder in the UNC Uniform Naming Convention format for example server name path Before you do that verify that you have the privileges required for accessing this computer OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 33 Configuration and Settings Advanced Tab 2 3 1 7 Central Configuration 34 NOTICE The central configuration settings are entered by default if a central configuration is used during the OpenScape Desktop Client setup NOTICE The options for editing the central configuration settings are only available when activated during the logon procedure not when activated during operation NOTICE Useful information about necessary DLS settings and functional restrictions on using a central configuration for automatic configuration is contained in the OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition Installation and Administration setup guide In cases where a Deployment Service DLS or central configuration is available on the network for an installation the settings for the
57. address in which Language and in which Format A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 161 Operation Reference Workspace Function Windows 3 9 9 Voicemail Box e Per caller check box To display only one entry per caller in the journal you can set the Per caller option If a caller tried to reach you several times only the last attempt will be logged You can send and receive voicemails if the system you are logged in to is configured as voicemail server You send voicemails via a voicemail script installed on the voicemail server The system administrator specifies up to five access numbers that enable you to use the voicemail script with different features For example one access number serves for directly connecting your mailbox via telephone You can then use the phone to record and send a voicemail to listen to incoming voicemails or to edit your mailbox settings You reach the Voicemail Box function window with a click on the Voicemail Box tab which is displayed in the main window under the main menu The Voicemail Box window appears in the workspace of the main window Voicemail Box ix B X eas ea E 0201 15 52 03 06 54804 TH 0201 1 07 00 17 51841 oT 30 12 Leal 00 05 51808 oi Date Duration Name Number AAAS 19 12 140 04 59 51901 L Entries 4 K d b H NOTICE Alternatively you reach this function window as separate window via
58. after a connection has been terminated A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 31 Configuration and Settings Advanced Tab 2 3 1 5 Task Bar and Notification Area 2 3 1 6 Program Update 32 NOTICE Options for editing settings for the Windows task bar and notification area of the Windows task bar are only available after you have activated them when logging on not when you activate them during operation To edit the options for displaying the OpenScape Desktop Client in the Windows taskbar and in the notification area of the Windows taskbar select on the tab Advanced gt General gt Task Bar and Notification Area Symbol in notification area W Normal main window W Minimized main window Entry in task bar and task manager E Minimized main window e Symbol in notification area Depending on the status of the main window you can display an icon we call it OpenScape icon as we proceed in the notification area of the Windows task bar Normal main window The OpenScape icon is displayed when the main window is not minimized Minimized main window The OpenScape icon is displayed when the main window is minimized e Entry in task bar and task manager By activating the Minimized main window option you can determine that an entry for the OpenScape Desktop Client is displayed in the task bar and in the task manager of Windows when the main wind
59. automatically available to OpenScape UC Application or OpenScape Xpressions PhoneMail users with normal user privi leges As OpenScape UC Application or OpenScape Xpressions PhoneMail user you can define up to ten private groups on this page A private group contains contacts and or other private groups that you can compile according to individual criteria With a click on the Create private group button you can display the name specified in the Create new group field in the Overview of groups Groups Overview of groups Display name Alternate group name Group type Name recorded Broadcast 0000 Broadcast message Delete group Create new group Create private group A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 381 Voicemail Settings Groups The new group is thus created However it does not contain any members yet A click on the group name displayed as link opens a dialog that lists the single group members or in which these members can be assigned to the group NOTICE Members of a group can be single users as well as groups already defined With a click on the Delete group button you can remove a group from the list the radio button of which you have previously activated NOTICE You can see the button for deleting a group only after creating a private group As soon as all private groups have been deleted the Delete group button is
60. being used by OpenScape Desktop Client the Softphone menu of the Call Control and the Softphone toolbar of the Video window display the icon 2 NOTICE The hardware for the additional speaker and audio response must be different e You determine the audio hardware for the ring tone under Signal response e Under Controller you select the audio hardware for controlling special hardware functions NOTICE Components of an audio scheme currently locally unavailable are represented in brackets The entire audio scheme is then considered unavailable The OpenScape Desktop Client may then use the next available audio scheme e Echo cancelling Enable Disable Selecting the Enable option activates the echo cancelling This will remove unwanted echo signals during voice transmission Echo cancelling is disabled by default but we recommend to activate it e Echo cancelling delay ms During an active call for example in an audio conference feedbacks may occur between speaker and microphone The signal that the speaker sends is picked up by the microphone and transmitted in addition to the actual voice A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Audio Schemes Tab signal as so called echo signal with a slight delay The Echo cancelling delay ms specifies the possible delay time between sending the loudspeaker signal and its being picked u
61. bookmark for editing Bookmark URL Enter the internet address of the page that you want to save as bookmark NOTICE To ensure that the selected internet page is displayed as your own tab you must specify the complete URL inclusive http orhttps i Click on to check the URL just entered The configured internet page opens in a separate window Display Name Enter here a name under which this bookmark is itemized in the list Description Enter here a short text that describes the bookmark This text is also displayed in the list entry for this bookmark A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 167 Operation Reference Workspace Function Windows Display Icon Select an icon for this bookmark A click on this icon opens this internet page in a separate browser Scrollbars If this option is set vertical and horizontal scrollbars that may exist are displayed in the browser If you do not want to use scrollbars you can hide them by disabling this option Width Height Here you can default the size of the browser in which the internet page opens Useful values for this setting range between 500 and 1000 respectively for width and height Once the browser is open you can bring the screen to any size by dragging the frame it Delete bookmark You use this feature to remove a selected bookmark from the list 4 Change bookmark Via th
62. by telephone Video conferences You can create video conferences in the Conferences function window by yourself and also participate in video conferences you have been invited for In addition you can take part in video compatible Meet Me conferences created with the OpenScape Extensions for Microsoft Outlook application To ensure video streaming specific requirements must be met These comprise for example free video licenses and operable video cameras As soon as a video conference starts the Video screen opens automatically As long as only one participant is in the conference a so called video on hold is played by default The user only needs to release sending his her own video image for starting the video streaming MeetNow This term describes video compatible conferences that you can quickly configure via a special service access number with OpenScape UC Application participants only The conference room is exclusively defined by entering an arbitrary PIN In other words all conference participants that dial the service access number and enter the same PIN are in the same conference room This however may lead to unwanted persons dialing into the conference if the participants agree on a too simple PIN for example 723 To avoid this you can use something like the extension of a conference partic ipant as PIN 3 9 5 2 Controls in the Conferences Function Window Controls on the toolbar The following features are avai
63. by e mail NOTICE f you do not configure an e mail address for the partic ipant here he she will not receive a conference notification e mail and thus no information about the conference access data Click on to initiate a contact search in the available directories The entry mask with the search criteria opens Select the desired contact from the hits and click on OK in the Directory Search dialog The selected contact is added to the participant list and notified about the conference access data by e mail Click on The Add participant dialog opens Specify here the Name the Phone number as well as the E mail address of the conference participant Finally click on OK in this dialog The contact is added to the list of conference participants NOTICE f you do not configure an e mail address for the partic ipant here he she will not receive a conference notification e mail and thus no information about the conference access data amp Send e mail to all participants When you click on the dialog for composing a new e mail opens in your default e mail application The e mail addresses of all conference participants are already entered in the recipient line of this new e mail The subject line is allocated also The message portion of the e mail is empty and can be filled in by yourself You can for example send a short meeting agenda to all conference participants NOTICE The recipient addresses and the s
64. click on this icon opens the function window selection Another click on the icon closes the displayed list When you select the Edit option in this list the following dialog opens Components Selection List of Components Bookmarks ie X Journal Conferences Contacts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks KI I X1 amp Team View Add In this dialog you can tick or untick the corresponding check box to make tabs selectable in the tab bar All available tabs are selected by default The following functions are available in this dialog in addition e Changing the tab order With a click on a or you can move the previously marked tab up or down in the list which displays it further to the left or to the right in the tab bar e Creating a new bookmark A click on or on the Add button opens the Bookmark Settings dialog in which you can create a new bookmark When you select the newly created bookmark in the Components Selection dialog it appears in the tab bar NOTICE To ensure that the selected internet page is displayed as your own tab you must specify the complete URL inclusive http 7 Or https You can edit 4 and delete x all private bookmarks You can neither change the default tabs nor remove them from the list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 105 Operation Reference Workspace Function Win
65. configured device Click on OK The Devices dialog closes and the newly created device appears in the device list Click on the OK button in the General Settings dialog A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions The dialog closes and your entries are saved You can define the new device as your preferred one via the device display in the main menu NOTICE You cannot configure select a device already monitored by another CSTA application for example OpenScape Contact Center 6 4 14 How to Configure Activate a Call Forwarding How to forward calls from your preferred device to another device from your device list Step by Step 1 Open the Forward Call function window by selecting the Forward Call tab in the tab bar under the main menu 2 Depending on whether or not the calling person is to be informed about the call forwarding continue with one of the following actions e Inthe Forward calls to combo box you select the desired device from your device list Your incoming calls are forwarded to the device you have just set The caller then sees the address of the forwarding target e Select the desired device from your device list via the Preferred device combo box Your incoming calls are forwarded to the device you have just set The forwarding is not displayed to the caller i e he she can only see your One Num
66. contains the existing contact data You can complete the data or simply add the contact to your contact list by clicking the OK button NOTICE This function is not permitted for selected search hits from your private OpenScape UC Application address book Click this button to delete a found contact coming from your private OpenScape UC Application contact list NOTICE This function is not permitted for selected search hits from a directory l Click this button to delete a found contact coming from your private OpenScape UC Application contact list The Change entry in the contact list dialog opens with the already existing user data You can make the desired changes NOTICE This function is not permitted for selected search hits from a directory i Click this button to view the existing information for a user you have been looking for It is displayed in the opened Lookup person dialog B Click this button to save the contact entries found locally on your computer Click this button to print the contact entries found in tabular form Click this button to reset or delete all search criteria entered A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 341 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 7 3 2 2 If Date Time 342 Click this button to define person entries a
67. deactivate the Greeting cannot be interrupted option Set the greetings for the single call types In the corresponding combo boxes select a greeting for each call type If you do not select a greeting for a call type the default system greeting is used for this call type Select the business days for which the greetings are to become effective Set the business hours 10 Via the Use default system settings check box you can copy the system A31003 S5070 U103 8 7619 01 2014 default settings NOTICE f you select this option all other selection and settings options on this page become inactive OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 391 Voicemail Settings Recordings 11 Click on the Save button A confirmation message informs you that your settings have been backed up Creating a time profile for the simplified greeting configuration is now complete 8 5 5 How to Create a Time Profile for the Advanced Greeting Configuration Step by Step 8 6 Recordings 392 How to create a time profile for the enhanced greeting configuration 1 2 3 4 5 6 7 8 9 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Untick the Use simplified greeting configuration check box Save your modifications via the Save button at the bottom margin of the Voice mail system page Then open the configuration page for the time pr
68. desired option in the Action combo box 6 Determine the desired timeout for the Tell Me When feature in the Expires combo box 7 Click on OK The Tell Me When dialog closes The Tell Me When feature is no longer active for the selected contact A special icon to the left of the contact name in the contact list indicates this 6 6 25 How to Deactivate Tell Me When Step by Step How to deactivate the Tell Me When feature for a selected contact 1 Click in the toolbar of the Contacts function window on More functions 2 Select Delete Tell Me When The Tell Me When feature is no longer active for the selected contact 6 6 26 How to Enter DTMF Characters in the DTMF Dialing Keypad by Copy amp Paste 290 Step by Step The Softphone menu allows sending DTMF characters during an active connection call or conference via the DTMF dialing keypad The following is a step by step description of how to enter DIMF characters in the DTMF dialing keypad by Copy amp Paste 1 Copy the desired content for example PIN phone number etc by simulta neously pushing Ctrl C to the clipboard 2 Then click on E in the Softphone menu A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Collaborating with Contacts The DTMF dialing keypad opens e EJ E i S k o 3 Paste the copied content via Ctrl
69. disable the callback service that is active in the Call Control NOTICE The PBX used and its settings determine whether or not this feature is displayed in the phone menu Status information SIP e 4 38 or nipan 4E indicates that the connection to the SIP or HFA communi cations system exists or does not exist e amp or indicates that the connection to the OpenScape UC Application server exists or does not exist Consequently you can or cannot use the OpenScape UC Application features for example the presence and confer encing function e stk or H Clicking this icon you can toggle the view of a local or server based web page in the workspace The local web page opens automatically when the OpenScape UC Application server fails and looks as follows OpenScape P Petersson o oa lt Name or Number gt No Connection to OpenScape gual B e E E tah The program then works in the so called local mode and can only be used as SIP or HFA softphone You cannot access the OpenScape UC Application features Switching to the local web page manually is useful in the following scenario for example You have used your SIP softphone number for logging on to the OpenScape Voice During the login procedure you have entered this phone number in the User field of the Settings dialog on the tab Advanced gt SIP Service Provider gt Main line After you have logged on to the OpenScape UC Application server a
70. displayed in the call control in addition to the ongoing conference CQ00191404 2012 04 19 2012 04 21 ADDED List of information and functions available in the Call Control window of an active conference if this window was opened via the URL contained in the conference notification e mail ADDED The conference system sends a conference notification e mail only if an e mail address has been specified for the external participant and the contact data of the OpenScape UC Application subscriber has been resolved via the Directory Search CQ00206282 CQ00196472 2012 04 26 CHANGED The dialog for configuring the QoS settings of the SIP Service Provider are available under Microsoft Windows XP only CQ00207211 2012 04 26 2012 04 27 CHANGED Several adjustments of the information about user presence and instant messaging functionality ADDED New section IBM Lotus Notes Integration CQ00207354 2012 04 27 ADDED Information about automatic prolongation of a moderated Meet Me conference 2012 04 27 2012 04 27 ADDED Information about automatic prolongation of a scheduled Meet Me conference ADDED Description of the available video conference layouts and of the menu on the video screen FRN4945 2012 04 30 ADDED Description of the radio button Select Deselect all entries in the contact list FRN5340 2012 05 31 2012 08 06 CHANGED Further adjustments of the
71. ee ee ee eee eee 273 6 5 8 How to Create a new Address Group 1 2 eee teens 274 6 5 9 How to Delete an Address Group 2 2 ee ee eee eee 275 6 5 10 How to Filter your Contact List by Address Group saaana aaa aeaa 275 6 5 11 How to Rename an Address Group nanana 0c tee eee 275 6 5 12 How to Assign an Address Group to a Contact 0 0 0 ce 276 6 6 Communicating with your Contacts 2 n aaa aaaea aaa e eee eee 276 60 1 HOW tO Galas CONAC ik bial hake 3 aaa ea ce Riese Gi a Rouen hatin Geena hd Pak Se ae E anes aha 277 6 6 2 How to Dial a Phone Number 0 0 0 0 00 eee ee eee 211 6 6 3 How to Dial a Phone Number Using Copy amp Paste 0 0 0 0 ccc ee 278 004 HOW TOACCCDL E CA aeee a a aa erie Sn T kk BR A ick yy SRE r Ro ee 2 8 6 6 5 How to Transfer an incoming active Call to a Subscriber 2 0 naaa aaaea aaa ee 219 6 6 6 How to Call a Microsoft Outlook Contact 0 0 0 0 ee eae 279 6 6 7 How to Change your Preferred Device during an Active Call 0 0 0 0 eee ee eee 280 6 6 8 How to Make a Consultation Call 0 2 ee eee 280 0 6 9 HOW 10 TOGOG 2 2 tint Sana es Pah oe a tae oink oh eee Soe ied eee tel ean SE eee 280 6 6 10 How to Transfer a Call to anew Subscriber 2 anaana eae 281 6 6 11 How to Activate the Completion of Calls to Busy Subscriber CCBS Feature 281 6 6 12 How to Activate the Completion of Calls on no Reply CCNR Feature
72. following dialog to customize the Tell Me When feature by performing the following settings Tell Me When i x Tell Me When for S Svensson When Presence Availability v Changes to Available Action Notify via screen pop up v Expires in 15 minutes v OK Cancel e Inthe When combo box define if you would like to monitor the voice avail ability or the presence status of the selected contact The telephone status of the selected contact is monitored via Voice Avail ability The presence status of the selected contact is monitored via Presence Availability A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 231 Communicating with Contacts Tell Me When 232 You use the Action combo box to determine the action to be performed when the voice or presence availability changes You also determine the type of notification to be used to inform you about these changes The following options are provided in this combo box Notify via screen pop up You are informed about changes to the voice or presence availability of a contact by a notification window Place a call A new connection is automatically set up to the desired contact Notify via e mail You are notified about the person s availability by e mail Determine the desired timeout for the Jel Me When feature in the Expires in combo box The following options are provided in this combo box 1
73. for you after logging in at the system NOTICE f you select the setting the presence status you have set last will be displayed again after you have logged in at the system e Status when closing the Web Client Use this combo box to select the presence status to apply after you have closed the program or logged off from the system NOTICE lf you select the setting the presence status you have set last will be displayed again after you have logged in at the system A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 215 General Main Menu Settings Presence Behavior after Presence status changes You can specify a preferred device for any presence status By setting the respective check box define for which statuses a preferred device is to be used for status changes Then use the corresponding combo box to select the device you would like to deploy in this case for your incoming calls NOTICE f you select the setting for a presence status the device currently used is kept when changing to this presence Status Automatic status evaluation Via this combo box you can configure whether to allow one or two calls for your busy telephone before the availability display of your extension changes from status free lt or to status busy or lt lt inthe other OpenScape UC Application users contact lists The default value is 1 That m
74. for the team in the Description input field 5 Click on OK The Team properties dialog closes The new team is created and appears in the list of your teams on the Manage gt teams tab 6 Click on OK in the General settings dialog The General settings dialog closes You can select the new team from the Select team combo box in the Team View 6 7 2 How to Assign a new Member to a Team In this section we describe how you can integrate a new member in your team A31003 S5070 U103 8 7619 01 2014 292 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Collaborating with Contacts Prerequisites e You have team administrator privileges To add a new member to a team you created by yourself proceed as follows Step by Step 1 Select Team View on the tab bar The Team View function is displayed in the workspace 2 Click on The Directory Search dialog opens Directory Search Cc Search kl F Add Cancel 3 Enter the name of the desired contact in the Search input field 4 Clickon The search hits are listed in the Directory Search dialog 5 Click on the desired contact entry to select it 6 Then click on Add A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 293 Step by Step Collaborating with Contacts The Directory Search dialog closes The new team member has been integrated in the list o
75. in a format that the monitoring user cannot dial Displaying a team member s telephone status If a team partner has accepted your team prompt one of the following icons is displayed This is independent from whether or not he she has allowed you to see his her presence status also This icon indicates that the team partner has allowed you to monitor his her presence status and that his her telephone is ready for a call With a click on you can directly initiate a call to the team partner via the Team View This icon indicates that the team partner has allowed you to monitor his her presence status and that his her telephone is currently busy This icon indicates that the team partner has not allowed you to monitor his her presence status 3 10 Video Telephony SIP only 174 Parallel to a voice connection you can also exchange images of the connection partners This requires an operable video camera on your and your communi cation partners side a sufficient number of free video licenses and adequate bandwidth as well as configuring a video scheme in the SIP Service Provider settings If the above requirements are complied with you can use the video telephony features as follows A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only e You can switch the video image to an existing audio connection
76. in the toolbar of the compact as well as extended view of the Directory Search window Integrate as new user entry in the address book NOTICE This icon is blocked grayed out for search hits from your private OpenScape UC Application address book To integrate a selected user from the search hits list in your contact directory click on a The Contacts Add entry to contact list dialog opens with the available contact data If required complete the entries for this contact Then click on the OK button The data of this user is copied to your contact list and the Contacts Add entry to contact list dialog closes A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e 4 Delete user entry NOTICE This icon is blocked grayed out for search hits from a directory To remove the contact searched for from your private contact list select the appropriate search hit Then click on e 40 Change user entry NOTICE This icon is blocked grayed out for search hits from a directory To edit a user entry searched for from your private OpenScape UC Application contact list select the appropriate search hit and then click on l The Contacts Edit entry from contact list dialog which contains already available contact data opens Perform the desired modifications Click on OK to save the modifications and to close the C
77. list New list of persons O A test Suppressed number Add Cancel The following operating elements are available in this dialog Add from list This combo box provides a list of all available lists of persons Combo box To select the person entries Add Click this button to add the selected persons to the rule and close the dialog A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 339 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Cancel Click this button to close the dialog and dismiss the settings made e Click this button to assign an already defined list of persons to the rule The following dialog opens Edit rule Family Add person lists l A New list of persons aj D B New list of persons 1 Add Cancel The following operating elements are available in this dialog Combo box To select the person entries Add Click this button to add the selected persons to the rule and close the dialog Cancel Click this button to close the dialog and dismiss the settings made e Click this button to search the configured directories for a specific person and add him her subsequently to the rule The following dialog opens OpenScape WebClient Directory Search Windows Internet Explorer o fea Directory Search s axal dC Name Department Compan
78. list 29 DLS 34 DMC 47 Do not disturb 192 Download 74 DTMF keypad 191 DTMF mode 67 E Echo cancelling 22 Echo cancelling delay 22 Editing contact data 270 EKL 37 Electronic key labeling 37 E mail 285 400 Ending the program 85 239 Entering DTMF characters by Copy amp Paste 290 Error report 82 Expanding a call to a web conference 109 Extending a call to an Ad hoc web conference 301 Extending calls to a conference 139 Extension range 44 HiPath provider 40 SIP Service Provider 64 F Failover 45 Fallback connection 41 File exchange formats 222 Formats in the manual 16 Function windows 106 G General settings 26 Greetings 392 H Handover via DTMF keys 302 Handset volume 197 Hang up 196 Hanging up 282 Headset on off 196 volume 197 HiPath provider settings 36 Hotkeys 27 90 of a video conference 116 hotkeys of a voice conference 116 IBM Lotus Notes integration 197 icon in the notification area 194 individual ringtone 46 70 Individual status 87 Initial configuration 240 initial login 240 Initial program start 244 Initiating a video call 285 Instant messaging 132 emoticons 134 output format 134 Sending instant messages 284 smileys 134 starting a chat 284 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Integration IBM Lotus Notes 197 J Jitter buffer 48 Journal 155 filtering entries 283 sorting entries 283 K Key module
79. mail addresses under Alternate addresses and click the lt lt button to add these to the group 12 Click on the Back button Your settings are saved The Groups setting page is displayed 8 4 2 2 How to Remove Users from a Group To remove a user from a group proceed as follows Step by Step 1 Click on the entry you want to remove in the members list NOTICE Keep the Ctrl key pressed to select several entries at a time if required 2 Click on the gt gt button The user has now been removed from the group He she is no longer itemized in the Members list 8 4 2 3 How to Record a Group Name Prerequisites e You are configured on the voicemail system as user e You have already created a private group How to record a group name as greeting Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Click on the group s Display name A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 385 Voicemail Settings Time Profiles 3 4 5 6 7 8 The configuration page with available group settings opens Click the Recording link next to Record group name The Recordings dialog opens Enter the number of the telephone from which you want to record the group name Then click on OK The Recordings dialog closes Your phone rings and you can start your recording Click on Record and record the desired name
80. message and sent it to the contact e B4 Send an e mail to the displayed contact A click on this icon opens the e mail form of your default e mail application for sending an e mail to this contact e Call displayed contact Click on this icon to initiate a call to the displayed contact Click the Close button to close the Tell Me When notification window A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 233 Communicating with Contacts Tell Me When 5 3 2 List of all Tell Me When Entries The List of all Tell Me When entries provides an overview of all active Tell Me When features You can access this dialog via the Contacts function window by clicking on More features gt Show all Tell Me Whebn in the toolbar NOTICE You can also access the List of all Tell Me When entries dialog via the Pearl menu gt Personal Settings gt Tell Me When List of all Tell Me When entries amp Mustermann Bernd Notification i Ga Schmidt Klaus E Mail Ge Webers Thomas E Mail Delete All A list entry contains the following elements from left to right e A Tell Me When presence icon e Contact Name If you place the mousepointer on the contact s name in the list of Tell Me When entries the Tell Me When settings for this list entry are displayed as tooltip e Notification type or action to be performed when the voice or presence avail ab
81. name and or number of the calling party if this infor mation is available It otherwise contains the indication that such details are unknown The notifier toast will stick and stay if you hover the cursor over it This type of notifier toast provides you with the following features e lt Accept call lf your preferred device is on your desktop you can either pick up the handset to answer the incoming call or click the lt icon to activate the speaker If you have a softphone click the lt icon to use the headset NOTICE This icon is only displayed if you have configured the device your ONS number is assigned to as preferred device when the call comes in If another device has been chosen from the device list as preferred device the icon for accepting a call is not available in the desktop notification You can accept the call only via the currently configured preferred device e 4 amp 4 Forward call Handover to b Forward Call Use this option to forward the incoming call to another device or another contact To do this enter the name or the phone number of the relevant person in the corresponding input field in the displayed Forwarding call dialog After pushing the return key OK the Call Control window closes The call is accepted by the specified person The call control features have been transferred to this person Handover to With a click on this option you can select the device for accepting the call Th
82. new device in a new audio scheme and to connect and use the audio scheme or the new device The program need not be rebooted for this purpose New Video Device This button appears only if a new video device is connected during operation It allows you to integrate the new device in a new video scheme and to connect and use the video scheme or the new device The program need not be rebooted for this purpose e al Volume menu Microphone 9 4 amp Ring tone o Speaker 4 Open the volume menu depicted above with a click on t to set the volume of microphone ring tone loudspeaker and additional loudspeaker if configured independently from your respective call state Here you can adjust the volume of the relevant audio device NOTICE Depending on the operating system these icons are not visible because you can perform such settings only via the operating system settings A31003 S5070 U103 8 7619 01 2014 190 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Softphone Menu e amp DTMF dialing Click on The following keypad is displayed During an active call you can use this keypad to dial a phone number or select other options sending DI MF characters for example when using an answering machine playing voicemails etc You can enter DTMF characters also via the computer keyboard or by copy amp paste Copy the desired
83. of SIP addresses 2 3 4 9 Additional Functions 66 On the Advanced tab under SIP Service Provider gt Additional functions you can perform the settings for using the dual tone multifrequency DTMF procedure DTMF tone dialing DTMF mode Auto A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab DTMF tone dialing The DTMF tone dialing feature is only available during an active call It enables using the phone keypad of your preferred device or the computer keyboard for transmitting control commands to the communications system by sending DTMF tones The options available in the DTMF mode combo box read Auto default and Inband You can obtain further details from your communications system admin istrator 2 3 4 10 System Functions Select on the tab Advanced gt SIP Service Provider gt System functions to define the system function settings NOTICE The functions offered in this dialog are possibly not supported by every SIP communications system Automatic acceptance of calls for server controlled connections E Alert tone Voice recording I Disable Voice Recording Automatic acceptance of calls for server controlled connections e Alert tone If you operate the OpenScape Desktop Client via a CTI application and have dialed a phone number via the CTI application a connection is set up to the O
84. of free bandwidth no video call can be set up and no active call an be expanded to a video connection A corre sponding message informs the user about this fact 3 10 1 Video Features The video telephony feature enables using the following functions Camera image The camera image function opens your own video image in the Video window You can perform camera image settings in the Settings dialog on the Advanced gt SIP Service Provider gt Video schemes tab For example you can configure whether the camera image or your own video image is automatically switched on at every program start or switched on off with a click on inthe Softphone menu Your connection partner does not see this image In addition there are two options for you to represent your own image mirrored and unmirrored By default you see your own video image mirrored but it is transmitted unmirrored to the connection partner The following figure shows an example of the Video window in which the camera image was automatically switched on at the program start As long as there is no connection that transmits the video image of the connection A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 175 Operation Reference Video Telephony SIP only partner you can switch the camera image off with a click on the Close x button in the screen s top right corner or on in the Softphone toolbar This also cl
85. of the Lists of persons tab Click the New list of persons label The list of persons name is represented as input field Enter the name Preferred customers for the list of persons and push the return key on your keyboard The Preferred customers list of persons is displayed in the List of persons section The list does not contain any entries yet d Add persons to the Preferred customers list of persons Create a new rule named Put through a b c d Switch to the New edit tab Click the New button in the upper section In the Rule section a new rule named New rule is displayed Click the New rule label The rule name is represented as input field Enter the name Put through for the new rule and push the return key on your keyboard The rule Put through appears in the Rule list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 7 Perform the following settings for the rule Put through a Set the priority of the rule Put through To do so activate the corre sponding radio button for example Normal b In the lower section click on If call from The following dialog opens Edit rule Forward customers Incoming call from Be No numbers defined for incoming calls c Click on amp A selection dialog opens that fea
86. on the program start settings this dialog may appear differently Some input fields and buttons may be disabled NOTICE The input fields and settings to be displayed in the Logon dialog can only be specified while operating OpenScape Desktop Client in the Settings dialog on the Advanced tab under General gt Program Start In the following we describe the functions of all input fields and buttons of the Logon dialog regardless whether or not they are displayed in your Logon dialog e Profile Several profiles can be configured for every Windows user A profile defines specific module and private settings which are stored in a configuration file These settings are read during login This enables every user to access his her environment when working with OpenScape Desktop Client in different locations or on different computers Select the profile that allows you to operate as a user in the Profile field If the profile you are using is not yet listed click on the Add Profile button if configured e Language Select from the languages list the language to be used for the controls and online help A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Ending the Program e LIN The LIN Local Identification Number field is used for local assignments of building and room numbers or coordinates for example This number serves for quickly localizing a compute
87. opens 9 Select the storage location in this dialog and enter the name you wish to assign to the file to be created 10 Click on OK The file selection dialog closes The storage location is displayed in the Save exported file as field 11 Click on Next and in the following dialog on Finish The export process begins When the file export is complete the Outlook Wizard closes automatically 12 Click in your OpenScape UC Application client in the main menu on menu gt General gt Addresses tab gt Import tab 13 Click on the Browse button for selecting the file to be imported 14 Select in the The address data was exported from combo box the data source MS Outlook lt language gt from which the data to be imported is to be obtained 15 Set one of the Options available for importing 16 Click on the Import button to start the import process 17 Confirm the displayed message with OK A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 271 Step by Step Contact Management 18 Click on the Close button The General settings dialog closes Importing addresses is now complete and the imported contact data is displayed in the Contacts window 6 5 5 How to Back up Export a Contact List Prerequisites e The program has been configured correctly and completely e You are logged on to the communications system How to create a backup copy of your contac
88. opens Click on the Add Profile button The Add Profile dialog opens Add Profile Please enter a new profile name Profile Name OK Cancel Enter a Profile Name Confirm your entries with OK The Add Profile dialog closes You have successfully created the new user profile 6 4 2 How to Change your Password 252 How to change your password for logging on to the OpenScape UC Application server Step by Step 1 2 3 4 5 Click menu in the main menu and select the Change Password menu option The following dialog opens Change Password Old Password New Password Repeat new Password Enter your current password in the Old Password input field Enter the new password in the New Password input field Confirm your new password and click on OK The Login Message dialog opens This dialog confirms the successful password alteration Your modification now applies Select menu gt Log off in the main menu You are logged off of the OpenScape UC Application server The OpenScape Web Client login dialog opens A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions 6 Log on to the system with your user name and new OpenScape UC Application password NOTICE Verify that the OpenScape UC Application password you have entered complies with the following requirements It must compri
89. persons list b Click the New list of persons label The list of persons name is represented as input field c Enter the name Preferred customers for the list of persons and push the return key on your keyboard The list of persons Preferred customers is displayed in the List of persons section The list does not contain any entries yet d Add persons to the Preferred customers list of persons Create the date list Business trip a Switch to the Date lists tab OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 323 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window example is displayed Activate profile New edit 1 Lists of persons Date lists Info Date list No date lists available z New Duplicate Date information from list E z New Undo Close b Click on the New button under the Date list section The entry New date list appears in the Date list section of the Date lists tab c Click the New date list label The data list name is represented as input field d Enter the name Business trip for the date list and push the return key on your keyboard The date list Business trip is displayed in the Date list section The list does not contain any date entries yet 7 Add a date information to the Business trip date list a Click the New button in the bottom section A31003 S5070 U103 8 761
90. playback reset to beginning Switch tone off B Switch tone on again a Moving the slider with the mouse you can increase or decrease the volume A31003 S5070 U103 8 7619 01 2014 164 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows 3 9 10 Call Forwarding You can automatically forward a call to another device when you are temporarily absent from your workstation Incoming calls will then not get lost and callers can still reach a conversational partner You reach the Forward Call function window with a click on the Forwarding tab which is displayed in the main window under the main menu The Forward Call function window appears in the workspace of the main window dox Conferences Contacts Instant Messaging Forward Call Directory Search Bookm f Activate rule profile HO Not activated z Preferred device O Office phone 7 Forward calls to 0O Not activated bus This function window represents the compact view of the Forwarding tab which you can reach via the main menu under menu gt General gt Common tab Alternatively you can open the extended view of this tab with a click on 2 3 9 10 1 Options in the Forwarding Window In the Forwarding dialog you can select three options via combo boxes for a call forwarding e Activate rule profile When using this option you can select a rule profile you have creat
91. preferred device currently used is not configured in the CMP as your ONS number for example your mobile phone In this case a connection is set up from the PBX to your currently set preferred device You need to accept this call Only then the connection to the desired conversation partner is set up and indicated in the Call Control After you have initiated a call the following call control features are available e Drop a call The connection setup is abandoned e e Request callback Completion of Calls to Busy Subscriber CCBS If you receive the busy sign from the desired subscriber you can click on to automate a connection setup in the PBX to the previously busy target subscriber before hanging up If the previously busy line becomes free again the OpenScape Desktop Client is informed by the PBX accordingly The OpenScape Desktop Client then lets you know by a call signal in the Call Control window that the target subscriber is no longer busy If you accept this callback with a click on lt the target subscriber is called by the PBX again Completion of Calls on No Reply CCNR If the line of the other subscriber is free but he she does not accept the call you can click on to automate the connection setup to the desired subscriber in the PBX When the target subscriber hangs up the next time the PBX informs the OpenScape Desktop Client accordingly The program then lets you A31003 S5070 U103 8 7619 01 2014
92. product s user manual 8 2 1 How to Change the PIN How to change the PIN for accessing your own OpenScape UC Application voicemail box A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 373 Voicemail Settings Voice Mail System Step by Step 1 2 3 4 5 6 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Click the Change button next to Change PIN The following window opens Change PIN New PIN Confirm new PIN User password Cancel Enter a new PIN in the New PIN field and repeat the entry in the Confirm new PIN field In the User password field enter your current password that you also use for logging on to the OpenScape Web Client Click on the Save button After your new PIN has passed the system s security check you receive a modification confirmation NOTICE f your new PIN does not comply with the security policy or contains invalid characters you are prompted to repeat the entry You can do this via the Next button Click on the Next button The window closes and the new PIN is immediately valid 8 2 2 How to Select User Prompts How to select the user prompt type for your voicemail box and define the relative playback volume Step by Step 1 2 3 4 374 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system
93. profiles Recordings Voicemail Settings Recordings You can back up nine personal greetings and one name greeting NOTICE The recording type Personal group is only visible if you have created a personal group on the Groups settings page You open this settings page via menu gt Voicemail gt Recordings Recordings List of recordings Edit Delete Additional Display name Type of recording Name Different user types are provided with different recording types e Standard user A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 393 Welcome greeting Recordings of this type are only displayed if they have been created by an administrator or company Standard user greeting Recordings of this type are only displayed if they have been created by an administrator or system Private group Recordings of this type are only displayed if they have been created by the user Greetings of this type can only be created if a private group has been previously generated Personal name recording Recordings of this type are only displayed if they have been created by the user Personal greeting Recordings of this type are only displayed if they have been created by the user Company Welcome greeting Recordings of this type are only displayed if they have been created by an administrator or company System Voicemail Settings Record
94. react and answer immediately You reach the Instant Messaging function window in one of the following ways e As separate window via the Pearl menu gt View gt Instant Messaging e As separate window with a click on one of the following icons in the Contacts window or e As part of the workspace by selecting the Instant Messaging option in the tab bar under the main menu F Missed Calls Journal Voicemail Box Conferences Contacts Instant Messaging Forward Call 1P Overview Koerfer Hoelper Hoelper ca r xX a New Close all IM Logoff The window remains empty that is contains only the Overview tab until you have initiated at least one chat or have been invited for a chat From this moment the Instant Messaging window does not only contain the Overview tab which lists all active chat connections but also a tab for each active chat or chat conference NOTICE Selecting several contact entries in the contact list and a click on amp in the toolbar of the Contacts window enables you to set up a connection to several OpenScape UC Application users simultaneously This connection is called instant messaging conference A31003 S5070 U103 8 7619 01 2014 132 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows You can initiate a new chat via the New button The following tooltip like window opens for you to select one or several chat part
95. s name and phone number f Click on OK The input dialog closes The Redirect to function is active m g Click on OK The Action you have defined appears in the rule settings h Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined i Select the profile On Business Trip and click on OK The selection dialog closes The profile On Business Trip is displayed under Assigned profiles The rule Redirect all has been completely configured for its use in the profile On Business Trip 14 Close the Rules dialog by clicking the Close button 15 Activate the On Business Trip profile a Click on the combobox Bin the main menu A selection menu opens b In this menu select the rule profile On Business Trip marked by the symbol A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 331 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The symbol changes to The On Business Trip profile is active You have created configured and activated the On Business Trip rule profile The rules of this profile are used for routing your incoming calls 7 3 Functions and Interface of the Rule Interpreter This section contains reference information about the rule interpreter tool This information is intended to serve as reference for the functions and
96. subsequently to the rule as forwarding desti nation as well as to the Forwarding destinations list The following dialog opens OpenScape WebClient Directory Search Windows Internet Explorer Co Ce kE Directory Search a testuser 4924041232164 lt Entries 1 Kd gt N The search hit is then copied and becomes directly the forwarding desti nation for the rule and is added automatically to the list of forwarding destinations Aclick on this button lets you define a new forwarding destination directly The following dialog opens which allows you to define a display name and a phone number for the forwarding destination Edit rule New rule A31003 S5070 U103 8 7619 01 2014 348 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e Use preferred device Activate this check box m to set the forwarding destination for incoming calls in such a way that the calling subscriber sees your one number service number and not the phone number to which the call has been routed NOTICE You can perform this setting by using one of the actions described for the Redirect to option A click on the small triangle opens a selection list of the devices you have added to your preferred device list or used as forwarding destination within a rule profile In addition you can select the device your ONS number
97. tab Advanced gt HiPath Provider the Fallback network access option to configure the fallback network access settings The parameters you see in the figure are only examples NOTICE The settings of the fallback network access parameters correspond to those for the main network access but do not refer to the main but to the fallback communications system Country code 49 Area code 2404 System identification number 24 Extension range Trunk code 57 Prefix for local calls 0 Prefix for long distance calls 0 Prefix for intemational calls 00 Additional code for local calls Additional code for long distance calls Additional code for intemational calls Test j e Country code Enter here the international prefix for your location for example 49 for Germany e Area code Enter here the telephone prefix for your location in the national phone number scope Omit the leading zero for this entry A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 43 Configuration and Settings Advanced Tab System identification number Enter the system identification number This system ID number identifies internal call numbers in the directories that only set up internal connections when selected Extension range Specify the extension range of your network in the form of a regular expression Example You have been assigned the system identification number with th
98. the Pearl menu gt Status Information gt Voicemail Voicemails directly sent to your mailbox via the voicemail script and voicemails delivered by phone rerouting can be played via the web interface in this way Such voicemails are displayed in the Voicemail Box function window The voice mails can be played from there with help of the following devices e By your workstation telephone e Via the computer soundcard by means of Windows Media Player 3 9 9 1 Information in the Voicemail Box Window 162 A voicemail entry in the Voicemail Box contains the following elements from left to right A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows A check box to select voicemails for playing or deleting The status of the respective voicemail The voicemail has not been played yet The voicemail has been played NOTICE A click on labels a voicemail that has not been played yet as played This also disables the new voicemail notification at the configured terminal device The Date and time of the voicemail s arrival The originator s Name NOTICE The name can only be displayed if it is contained in the contact list or global address book Click on this icon to start playing the voicemail either by telephone or sound card via Windows Media Player lt or amp Enables calling th
99. the audio control audio buttons volume f menu volume control This module enables representing video images in the video window You can perform the settings of this module in the dialog Settings gt Advanced gt SIP Service Provider WebClient Embedded This module represents the OpenScape Web Client in the Desktop v Client window view Furthermore the module provides the presence conference and journal functionality as well as enables the contact list and device management Status and Event Display This module serves as indicator plugin and enables the display of vari ous events and statuses for example secure or non secure SIP con nection in the main bar 1 For this module no Settings are possible or required on the Advanced tab v The module is required for this setup type by default and installed activated automatically 4 The module is not required for this setup type by default and not installed activated automatically A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 25 Configuration and Settings Advanced Tab 2 3 Advanced Tab On the Advanced tab you can perform the main settings for the application The single main settings are subdivided in subsettings Settings a ae Audio Schemes Advanced Modules General amp Ee Automatically run program when log on to Windows Gy User Data System wide keyboard to
100. the contact information represented in the compact view it displays the contact attributes Company and Number Directory Search Name First name Phone Address group Address book Max matches e s E y Display all All Address Books 100 i Lo amp J Johnson Bec Department Company Number Documentation Cycos 499249046 73407161 if Entries 1 i dq b IH Start the advanced search via the Search button after you have entered the search criteria in the mask The following search criteria are available in this window Name Find a participant by his her second name First name Find a participant by his her first name Telephone Find a subscriber by his her phone number Address group If you have grouped your contacts in address groups you can enter here the address group of the contact you look for Address book Specify here the address book you wish to search Max matches Specify here the number of hits to be displayed in the search hit list NOTICE The search criteria Name First name Phone and Address group cannot be combined In other words you cannot search using two or more criteria simultaneously 3 9 6 1 Information in the Directory Search Window A31003 S5070 U103 8 7619 01 2014 The Directory Search function window displays the following information for each search hit from left to right OpenScape UC Application V7 ODC Enterprise Web Embedded Edition
101. the desired contact and click on or If you can reach the contact under several numbers select one of them The connection is being established NOTICE lf the specified name was found in your own contact list you see a button that appears directly above the New Call input field A click on this button initiates the call In this function window you find the following information e If possible the name of the calling or called subscriber e The phone number of the calling if Known or called subscriber A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 107 Operation Reference Workspace Function Windows 3 9 2 1 Inbound Call 3 9 2 2 Incoming Team Call 108 Depending on the connection type different controls are available for controlling a connection These controls are described in detail in the ensuing sections If an incoming call is indicated in the Call Control function window the following features are available Change device forward incoming call This feature lets you forward the active call either to another device and you resume the call from there or to another subscriber The following dialog opens Handover to ore Transfer to b P In this dialog the following options are available Handover to A click on this option opens a list of your configured devices from which you can select an entry as forwarding destinat
102. the user interface of the rule interpreter The settings you see in the figures are examples and need to be replaced with the scenario settings or your own ones All dialogs in which you define profiles rules lists of persons and date lists can be invoked via the main menu under menu gt Rules 7 3 1 Activate profile Tab You can use this tab to manage profiles Forexample you can create a new profile delete a profile or change the priority of individual assigned rules Invoking the dialog Click on menu in the main menu and select the Rules option The Rules settings dialog opens Switch to the Activate profile tab The dialog may look like this Activate profile New edit Lists of persons Date lists a Info Profile A Standard profile Al 3 X S New profile Al 3 X New Duplicate Profile New profile Rules of profile a v No rules assigned New rule Undo Close The Activate profile tab is divided into two sections A31003 S5070 U103 8 7619 01 2014 332 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e Profiles All configured rule profiles are listed here e Rules of profile The rules assigned to a profile selected in the Profiles section are listed here Controls in the Profiles section This section may look like this New profile Al 4 X
103. to see your presence status When accepted add inquiring users to the contact list Accept Block The name of the prompting person is displayed in the middle section of the dialog Via the When accepted add inquiring users to the contact list option users can decide whether or not the inquiring person is automatically to be integrated in the contact list NOTICE You can activate or deactivate the option When accepted add inquiring users to the contact list also via the main menu gt menu gt General gt Presence gt Access Control List After a confirmation prompt that you can answer with yes or no your setting will be copied for the next presence requests A31003 S5070 U103 8 7619 01 2014 96 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu You can accept the request with a click on the Accept button The corresponding contact entry is moved to the These users are allowed to see your presence status list You can reject the request with a click on the Block button The corresponding contact entry is moved to the These users are not allowed to see your presence status list NOTICE Via the main menu menu gt General gt Presence tab gt Access Control List tab you can display the list of users who may see your presence status and of those who may not receive presence information from you Team Promptlist The Team Promptlist gives you access to t
104. to the program configuration 1 Click on the Manage button in the Logon dialog and select Settings The Settings dialog opens The Audio Schemes tab is displayed by default 2 Click on the Add button The Add Scheme dialog opens Add Scheme Description Voice recording Audio Response Additional speaker Signal response Controller Echo cancelling Echo cancelling delay ms 3 Assign a name to the new audio scheme in the Description field 4 In the Voice recording combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for voice recording 5 In the Audio Response combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for voice playback 6 Inthe Additional speaker combo box select an additional speaker for voice output if required If an additional speaker has been selected here and this audio scheme is active the Softphone menu of the Call Control as well as the Softphone toolbar of the Video window display the 2 icon for the open listening feature NOTICE The hardware for the additional speaker must be different from the audio response hardware 7 In the Signal response combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for ringtone output 8 Select the audio hardware of the user computer to be used for controlling special hardware in the Controller field A31003 S5070 U103 8
105. universal time 4 Select your current location 5 Confirm the performed settings with OK The selection dialog closes The set time zone is displayed 6 Click on OK The settings dialog closes Your settings are saved 6 4 19 How to Create a new Bookmark 266 How to define a frequently visited internet page as bookmark A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Contact Management Step by Step 1 On the Bookmark tab click on 4 The following dialog opens Bookmark Settings Please select Bookmarks h Bookmark URL Display Name Desoipton Display Icon kd Scrollbars Fi Width Height j OK Cancel 2 Perform the bookmark settings NOTICE To ensure that the selected internet page is displayed as your own tab you must specify the complete URL inclusive http orhttps 3 Click on OK Your settings are saved The Bookmark Settings dialog closes 6 5 Contact Management The following features are available for managing the contacts in your contact list 6 5 1 How to Create a new Contact Prerequisites e The program is correctly configured and you are logged in at the communica tions system How to add a new contact to your contact list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 267 Step by Step Contact Management 268 Step by
106. web conference and join a web conference session When the moderator starts a web conferencing session he she is in display mode The participants are in viewer mode and see the moderator s desktop The moderator can change this mode by assigning a participant the privilege to display his her desktop In addition the moderator can delegate the operation of the desktop elements to a participant This enables the partic ipant to remotely control the mouse and keyboard of the computer the desktop of which is currently displayed He she can thus operate the computer With configuring a conference the conference data participants dial in data and time is sent to the conference participants and entered in their Microsoft Outlook calendar In addition the conference is integrated as entry A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 141 Operation Reference Workspace Function Windows in the conference list of the Conferences function window If configured by the administrator a conference invitation with the dial in data is sent to all participants by e mail NOTICE External conference participants are informed about the dial in data PIN Tollfree Bridge Number and URL for the web conferencing application as well as the conference start time by e mail If the external conference participants do not have an e mail address they must be informed separately for example
107. work with under Profile Name A profile defines specific module and private settings which are stored in a configuration file These settings are read during login This enables you to access your individual program environment when working with this program in different locations or on different computers e Login If the program was installed with available central configuration Deployment Service DLS the Login field displays your Windows user ID automatically Based on the Windows user ID the OpenScape Desktop Client will connect to the central configuration automatically and download the centrally stored configuration data A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 83 Operation Reference User Login 3 2 2 Default Login 84 e OK A click on this button closes the Profile creation and the desired profile is created The Settings dialog opens automatically In there you need to perform the profile specific settings You cannot operate the program without these settings e Cancel A click on this button closes the Profile creation dialog and the initial login at the program is abandoned The Logon dialog is used for the default login at the program Logon Hl V7 RO 1 2 70 0 1 0002 Select here your profile and your language to start the program Profile PETERSSON x Add Profile Language English 7 LIN Depending
108. you want to reset the QoS settings to the default values NOTICE On a computer with Intel Centrino Duo processor OpenScape Desktop Client will detect this automatically at runtime In this case the OpenScape Desktop Client uses the QoS support provided by the Intel Centrino Duo processor NOTICE The computer needs to be rebooted for the QoS settings changes to become active 2 3 3 12 Operation Settings NOTICE The Operation settings entry is only available when you invoke the Settings dialog with a started OpenScape Desktop Client Select the OpenScape Options item in the context menu of the Windows taskbar for this purpose If you use default ring tones you can change the pitch of the ring tone in the operation settings Select on the tab Advanced gt HiPath Provider gt Operation settings NOTICE This feature is not available when you have selected an individual ring tone You can use the Change Ring Tone button to modify the ringer pitch of the default ring tones You hear the ring tone currently set Via the Next ring tone and Previous ring tone buttons you can set the ringer pitch individually A click on Close closes the configuration dialog for these settings The setting you have selected last is immediately active 2 3 3 13 Security NOTICE These settings are centrally configured and cannot be modified in the OpenScape Desktop Client More details about how to display these settings is provided in the manual Open
109. 0 U103 8 7619 01 2014 You operate the OpenScape Desktop Client at an SIP communications system The SIP Service Provider module is active NOTICE You can configure a new video scheme only in the Settings dialog while logging on to the program How to add a new video scheme to the OpenScape Desktop Client configuration 1 2 3 4 5 6 Click on the Manage button in the Logon dialog and select Settings The Settings dialog opens The Audio Schemes tab is displayed by default Switch to the tab Advanced gt SIP Service Provider gt Video schemes Click on the Add button The Add Video scheme dialog opens TEE 3 mE Description enen z Assign a name to the new video scheme in the Description field In the Camera combo box select the video hardware of the user computer to be used by OpenScape Desktop Client for sending video signals Confirm your settings with OK OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 257 Step by Step Settings related Actions 7 The Add Video scheme dialog closes The new video scheme appears on the Advanced tab in the list of configured video schemes Perform the settings for your default video configuration a Select the default view for your video screen under Layout b Select the setting for the camera preview own video image under Preview c Activate or disable the Mirrored option to determine whether or not your own i
110. 003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 81 Operation Reference Starting the Program 3 Operation Reference This chapter contains detailed information about the various controls you find in the user interface 3 1 Starting the Program The program can be started as follows e Click on Start in the Windows task bar and select e Doubleclick the program link on the desktop of your computer The program always starts under the user profile used last The Logon dialog opens right after the program start by default Depending on the program start configuration the LIN field may be hidden for example the program starts without any further login actions required 3 1 1 Error Signaling at the Program Start 3 2 User Login 82 lf errors occur in the first 120 seconds after the program start of OpenScape Desktop Client for example connection sound device or license problems the Current error report window opens This window contains details about the occurred error During operation errors are indicated in the Pearl menu by amp Users may log on in the following ways e First login The Profile creation dialog opens during the initial program start after the setup or if no user profile has yet been created for the current Windows account when the program starts e Default login When you start the program the Logon dialog is displayed by default Yo
111. 01 ma f S Hoelper 498970073 eu F Koerfer 4989700 a e Koser 49 24049 a el Stelter 49 2404 90 ma f Entries 5 h The right portion of the caption bar in this view displays an alphabet Using this alphabet you can quickly display contact entries that feature a specific initial letter If an initial letter matches at least one entry this initial letter in the alphabet appears in white and can be selected Click on the initial letter of the contact name you are looking for The entries in the contact list are then shown from the contacts that begin with this letter Furthermore you find an entry field with the additional feature Search in the toolbar of this dialog You can use this feature for navigating in the contact entries for example if not all entries can be displayed in the window view Enter a name in the Search input field as criterion to search for contact data and push the return key Enter The contact entry with the entered name appears on top in the contact list A31003 S5070 U103 8 7619 01 2014 118 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows 3 9 3 1 Information in the Contacts Function Window The Contacts function window displays the following information for each listed contact from left to right e A radio button for selecting the entry NOTICE On the left hand margin of the area under the toolbar of the Contacts
112. 03 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows Role of the participant in the conference if the conference is a moderated one In this case the inviting participant is the creator and simultaneously also the moderator of the conference The moderator privileges enable the user to control the conference and to change its settings His her role cannot be changed The participant role is for users you cannot or must not control the conference You can manually set the role of all participants except for the creator with a click on the label Participant or Moderator Other conference partici pants except for the creator may thus be assigned moderator privileges also NOTICE n case of an open conference no roles are assigned to the participants 2 Edit participant entry A click on 4 opens the Add participant dialog in which you can change the Display name the Phone number and the E mail address of the selected conference participant A click on OK copies your modifications and the Add participants dialog closes or amp Type of the conference setup These icons indicate whether the participant needs to dial in by himself herself or is called by the system amp Moreover you can reverse the call behavior by clicking the button Xx Delete entry A click on this icon removes the corresponding conference entry
113. 070 U103 8 7619 01 2014 260 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions 6 4 11 2 How to Block Presence Monitoring How to block the display of your presence status in the contact list of other users Step by Step 1 Click on menu in the main menu and select the General option The General settings dialog opens 2 Switch to the tab Presence gt Access Control List 3 Onthe Access Control List tab you find the These users are allowed to see your presence status list Select an entry in there 4 Click on the Block button The selected user is moved to the These users are not allowed to see your presence status list Your presence information is not displayed to the selected user 6 4 12 How to Set your Preferred Device How to set your preferred device for inbound or outbound calls Step by Step 1 Click on the combo box of the device display in the main menu 2 Select the desired device from the device list You can use the configured device for inbound and outbound calls from now on IMPORTANT You cannot configure select a device already monitored by another CSTA application for example OpenScape Contact Center IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure a named device list as preferred device for incoming and or outgoing calls IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure their vo
114. 1 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 337 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 338 e X Click this button to delete a profile e New button Click this button to create a new rule e Duplicate button With a click on the Duplicate button you can create a new rule by duplicating an already existing rule Operating elements in the rule settings section This section may look like this family High Normal Low i If call from All A If date time y If my status is f Action l Put straight through r Assigned profiles A Undo This section offers access to the following functions e Define the priority group For each rule you can define the following priority groups by activating the corresponding radio button High 8 Normal a Low e i With a click on this icon the rule settings are summarized in a separate dialog e By clicking this icon the selected rule is set to the highest priority and added to all profiles You expect a phone call from your garage and you want this call be routed to your cell phone at any rate and any time no matter which profile is currently active You thus need not modify each single profile NOTICE To undo this function you can either delete the affected rule or deactivate the check boxes for each profile via the rule se
115. 10 to 9999 minutes The default setting is 60 minutes NOTICE Ascheduled Meet Me conference stays active until the scheduled time has elapsed If the conference has been prolonged and the moderator s leave s the conference before the default prolongation of 30 minutes is up the scheduled conference ends automatically after one minute NOTICE A moderated Meet Me conference is prolonged by the time set in the CMP if the participants do not leave the conference prematurely This pre set time is 30 minutes by default and can be changed by the system administrator As soon as all moderators have left the conference it stays active for one minute This period allows the moderators to log back into the active conference If they do not the moderated Meet Me conference ends automati cally after this one minute period Participants This section lists all conference participants The inviting participant moderator is automatically placed in the list as first entry A participant entry in the list of conference participants contains the following information from left to right The name of the conference participant The phone number of the conference participant NOTICE f several phone numbers have been configured for the conference participant the one he she currently uses is displayed shifted to the left You can click right in front of the phone number display to select another phone number from the displayed list A31003 S5070 U1
116. 1011 4989700731012 4989700731012 4989700731014 4989700731014 Next Search user Available groups Alternate addresses selecthere 8 4 2 1 How to Admit Users to a Private Group Prerequisites e You are configured on the voicemail system as user e You have already created the desired private group How to integrate contacts as members in a previously defined private group A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 383 Voicemail Settings Groups 384 Step by Step User data Voice mail system Forward Access Time profiles Recordings 1 Open the groups settings page via menu gt Voicemail gt Groups 2 3 4 5 Click on the Display name of the group in which you wish to integrate the new member NOTICE f you have selected a group that you are not allowed to edit for lack of privileges for example a broadcast group only the current settings are displayed however you may not carry out modifications The Save buttons and the group of the available users and groups are hidden The following page opens on which you can assign the desired users to the selected group Private group Display name Privat Save name Sort users Sot by UserID v Members Available users lt no users in this group gt 2 SYSTEM 2 SYSTEM a 498970031680 498970031680 4989 700731004 4989700731004 gt gt
117. 19 01 2014 172 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e Make team member a team administrator This button allows each team administrator to appoint any other team member team administrator This entitles the team member to manage the respective team as he she can Integrate new members in the team Remove team members from the team Assign team members the team administrator privilege or withdraw this privilege from them If a team administrator has on top of that been assigned the team adminis trator profile he she can also Create new teams Delete existing teams e a Make team administrator a team member Using this icon every team administrator can withdraw Team Administrator privileges from another team administrator of the same team NOTICE Other team administrators are not entitled to withdraw the team administrator privileges from the team creator e Select team combo box A click on this combo box displays a list of all teams you have been added to or that you have created as team administrator You can select a team in this list The team members are listed in the Team View window e Presence status of a team member The Team View shows you the presence statuses of other team partners Available Unavailable or the person does not allow monitoring his her presence status or presence information ca
118. 3 8 7619 01 2014 Disable DMC If you operate the OpenScape Desktop Client with a HiPath 4000 PBX voice packets are directly exchanged between the communication partners via the network Direct Media Connect DMC If required you can deactivate this behavior by disabling this check box This will stop the direct exchange of voice packets between the communication partners You can activate this option if you operate the OpenScape Desktop Client for example from a home office Teleworking If you work at home activate the Teleworking check box This sets the Suppress cyclical control message check box automatically In this way you reduce the data volume on the trunk line and thus the bandwidth demand in teleworking mode NOTICE You need to disable this option to operate the OpenScape Desktop Client at an OpenScape Voice Cisco proxy since the communications system cannot send any busy lamp field BLF messages OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 47 Configuration and Settings Advanced Tab 2 3 3 9 Port Restrictions 48 e Codec sequence Communication between the OpenScape Desktop Client and the communi cations system is based on defined compression algorithms codecs for the network transmission of audio signals via the network Using this combo box you can determine the sequence of the codecs for the voice connection Select the setting suitable for your location in the Codec seque
119. 4 a sx 2f si A A amp Display all z Name Number amp Exemple Utilisateur 1 49389790731152 E F a Exemple Utilisateur 2 901169 x gZ 0 Exemple Utilisateur 3 4989700732425 em Exemple Utilisateur 4 169 F Exemple Utilisateur 5 4941711108125 ma Exemple Utilisateur 6 49 24087901153 Exemple Utilisateur 7 49 2404901450 a e Exemple Utilisateur 8 4989700731294 em Entries 1 8 37 Kl i b H e Instant Messaging The Instant Messaging function window enables sending and receiving instant messages It also provides an overview of the active chat connections as well as the option to log off from log on to the Instant Messaging service OpenScape WebClient Instant Messaging Coltel Instant Messaging Connected to A Arnesson ax Connected Ra Send e Conferences The Conferences function window provides the controls for creating a new conference or for starting a configured conference If you have a configured web conference connection you can select whether this connection is to be started at a conference also Conferences Ae A fx Z All Conferences Y Start Time Title Creator b Conference Koerfer Hans A Po 02 01 1305 01PM Confer nca Hoelper Aneliya s Eniries 2 ki 4d b H A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Overview of the User Interface e Journal No matter whether you are log
120. 4 0 9 3 b b the number must begin with a blank 2 4 the first digit may be a character between 2 and 4 inclusive thus 2 3 4 0 9 3 for the next three digits numbers O to 9 are allowed b the number must end with a blank Trunk code Enter here the code that has been configured on your system or on your PBX to allocate trunks for outgoing connections Prefix for local calls long distance calls international calls Enter the network operator ID for the respective call type in the corresponding fields For example in Germany no Prefix for local calls is used while for other countries in Europe and members of the NANP North American Numbering Plan the zero is used to mark local calls In Germany for A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab example the prefix for long distance calls is 0 and the prefix for interna tional calls is 00 This data is independent from the configuration of the connected communications system and determined by the network operator e Additional code for local calls long distance calls international calls Enter here any additional digits to be used as call by call prefixes This data is independent from the configuration of the connected communications system The sequence of the various codes is as follows lt office code gt lt additional code gt lt pre
121. 5 Ace weeded poor ee hoe Rod nottand MaMa a anaa me od bce ee Sed toatl Gee ee 240 6 2 2 1 How to Configure an Audio Device 2 0 0 0 eens 240 6 2 2 2 How to Configure the HiPath Connection 0 0 cc eens 242 6 2 2 3 How to Configure the SIP Connection 0 0 0 0 0 cc ees 243 6 2 3 How to Log on to the OpenScape UC Application System for the first Time 244 6 3 Overview of the User Interface 0 2 0 0 eee eee nee 246 6 3 1 How to Open a Function Window anana aaae eee eens 251 64 Settings related ACHONS rea siea ea te al eae Reet aia ie Sk ore alge Se et ian I 251 6 4 1 How to Create anew Profile 0 0 0 eee ee eee ene 251 6 4 2 How to Change your Password 1 aana ana aaae eee eee ees 252 6 4 3 How to Change the Language cc eee eee ees 253 6 4 4 How to Set your own Presence Status unana naa aaaea ee eee eee 253 6 4 5 How to Add an Audio Scheme 1 0 eee eee eens 254 6 4 6 How to Change an Audio Scheme 1 0 ee eee eee 255 6 4 7 How to React to Automatic Audio Device Detection 0 0 0 0 cc ee 256 6 4 8 How to Add a Video Scheme 6 ono veg on Ae eS heed Cae hic hehe ealale wk oe Wet Gel a eaeeie 257 6 4 9 How to Edita Video Scheme 1 0 ee eee eee 258 6 4 10 How to React to Automatic Video Device Detection 0 0 0 0 ee 259 6 4 11 Controlling the Presence Monitoring 0 0 ccc eee ees 260 6 4 11 1 How
122. 5 minutes 30 minutes 1hour 4hours 8 hours Until event happens Click the OK button to save the settings made and to close the dialog The Tell Me When feature is thus activated for the selected contact According to the current presence status of this person one of the following presence icons is displayed in the Contacts function window The Tell Me When feature is active for a contact with status Be right back The Tell Me When feature is active for a contact with status Busy The Tell Me When feature is active for a contact with status Do not dis Click the Cancel button to close the Tell Me When dialog without saving the settings made A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Communicating with Contacts Tell Me When 5 3 1 1 Features of the Tell Me When Notification Window The notification window informs you about changes to the voice or presence availability of the selected contact Ly Tell Me When Notification Status of Example User changed to Available i fue In the Tell Me When Notification window you can trigger the following actions in addition e 4 Lookup Person A click on this icon opens the Lookup Person window which contains infor mation related to the selected contact e Start a chat with the displayed contact A click on this icon opens the Instant Messaging window You can enter an instant
123. 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions 9 Activate the Echo cancelling option 10 Select the value suitable for your system under Echo cancelling delay ms 11 Confirm the settings of the new audio scheme with OK The Add Scheme dialog closes The newly defined audio scheme appears as first entry in the list of the configured audio schemes on the Audio Schemes tab 6 4 6 How to Change an Audio Scheme Step by Step You can change the configuration of an already configured and or currently used audio scheme during login or operation You are thus always able to select the hardware that matches the respective situation How to change the configuration of an already defined audio scheme during login 1 Click on the Manage button in the Logon dialog and select Settings The Settings dialog opens The Audio Schemes tab is displayed by default 2 Select the audio scheme the settings of which you want to change 3 Click on the Change button The Change Scheme dialog with the current configuration of the selected audio scheme opens Change Scheme Description Standard Voice recording Line In SoundMAX Integrated Di Audio Response Additional speaker Signal response Controller Echo canceling Echo cancelling delay ms 4 Perform the desired modifications NOTICE The settings you can change in this dialog are ident
124. 789 Q Mobile Phone 4989 123456789 OK Cancel In this dialog you can Create anew entry opens the Edit device of list dialog in which you can enter a new Name and a new Phonenumber Edit device of list x 2 Change an entry opens the Edit device of list dialog in which you can edit an existing Name and or the associated Phonenumber x Delete an entry removes a selected entry from the List of preferable devices outgoing calls Use this combo box to select the device you prefer for the One Number Service with outgoing calls If you want to edit the list of preferred devices adding modifying or deleting you can click on 2 to open the List of preferable devices dialog for direct editing A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 4 1 4 Devices General Main Menu Settings Common Forward incoming calls Use this combo box to select the device to be displayed to the caller in case of an outgoing call Via you can directly select one of the devices you have configured on the Devices tab for call forwarding The List of preferable devices dialog opens Three further combo boxes are available to specify conditions for the call forwarding The following conditional forwardings are possible e unconditional to Use this combo box to select the device that is forwarded to if the forwarding is to occur without condition e on busy to Use th
125. 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 223 General Main Menu Settings Addresses e The exported addresses will be imported again in Select the desired data format via this combo box for reimporting the exported addresses In this context please note the following tis important to know for which application the address data are exported so that they can be successfully reimported If you are not sure about the format to use or the desired format is not offered in the combo box please consult your system administrator f you wish to export the address data as backup copy so that you can reimport it at a later date to restore your address list select the OpenScape format lfthe export is performed for a reimport in Lotus Notes the export file must not have a file extension Otherwise the Lotus Notes import feature will not accept this file e Export A click on this button starts the export process e Close A click on this button abandons or cancels the export process The General settings dialog closes 4 3 3 Address Groups On this tab you can create groups for grouping contacts You reach this setting dialog via menu gt General gt Addresses tab gt Address groups tab You can create new address groups on this tab and remove existing ones from the address group list General settings Common Presence Addresses Team Addre
126. 9 01 2014 324 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following input dialog opens Date list New date list Display name from 6 13 20 27 E b c d e February 2012 Tu We Th Fr Sa Su ij 2 3 4 5s 7 8 9 20 aa a2 14 15 16 17 18 19 21 22 23 24 25 26 28 29 In the Display name input field enter an expressive name for the date information Select the start date from in the left calendar section Select the end date to in the right calendar section Click on OK The input dialog closes The new date entry has been integrated in the date list Business trip 8 Create a new rule named Redirect family a b c d Switch to the New edit tab Click the New button in the upper section In the Rule section a new rule named New rule is displayed Click the New rule label The rule name is represented as input field Enter the name Redirect family forthe new rule and push the return key on your keyboard The rule Redirect family appears in the Rule list 9 Perform the following settings for the rule Redirect family a b A31003 S5070 U103 8 7619 01 2014 Set the priority of the rule Redirect family To do so activate the corre sponding radio button for example High In the lower section click on If call fro
127. 9 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 171 Operation Reference Workspace Function Windows gt Status Information gt Team Promptlist e a Delete member This option allows the team administrator to remove team members from his her team after selecting them In addition every team member can use this option to quit the respective team by himself herself if the following applies The relevant team member was not added to the team by a system administrator and is thus an enforced team member Therelevant team member is not the last team administrator of the team e Manage team This icon serves for opening the settings dialog the team administrator uses for specifying new teams and managing existing ones This settings dialog for a team administrator may look like this General settings Common Presence Addresses Team Manage Manage teams Name Documentation x Monitoring of the own Device Journal Accessibility OK Cancel Apply All teams the OpenScape UC Application user has created by himself herself and those he she has been added to as member are listed For team members this dialog contains a restricted number of features as exemplified by the below figure General settings Common Presence Addresses Team Manage Manage teams Name Documentation i Monitoring of the own Device xX Journal Accessibility A31003 S5070 U103 8 76
128. 99 Operation Reference Main Menu 3 7 1 5 About When you position the mousepointer on this option the menu area on the right displays the version number of the integrated OpenScape Web Client and a link to open the Software License Agreement 3 2 Presence Display In the main menu next to the name of the currently logged in user you find the presence display combo box On the combo box you see the icon of the respectively set presence status When you click on the combo box the following menu opens In this menu you can set your current presence status This status is then indicated by an arrow Available Unavailable Do not disturb Be right back Busy OC O In meeting Change Status Text Only if you have allowed an OpenScape UC Application user to view your presence status the status will be displayed for this user Your presence status is then displayed in the contact lists and the directory search NOTICE When an OpenScape UC Application user integrates another OpenScape UC Application user in his her contact list by directory search he she sends automatically a presence prompt to this user even if the Ask lt contact name gt for the permission to receive presence information option is inactive The user addressed in this way can then use this prompt to decide whether he she allows the requesting user to see his her presence status If in contrast a contact is added manually thus without dir
129. Ad hoc conference select the desired conference participants from your contact list and click on A The following dialog opens Conferences Ad hoc Conference Name Conference of J Johnson Picnics seman J Johnson Business 49 89 7007 31197 f aj Stelter Anja Business 4989700731023 f Xx Add participant pe E Mail to all partidpants al Start Cancel NOTICE Ad hoc conferences support audio connections only e Start an instant messaging conference If you want to initiate a chat conference select the desired participants from your contact list and click on amp The Instant Messaging dialog opens The selected contacts are invited for the chat conference e 2 Configure A click on 2 opens the following configuration dialog for the address data _ Import Export Address groups Import file in CSV Format Browse The address data was exported from Openscape WebcClient Options Replace duplicates with items imported O Allow duplicates to be created O Do not import duplicate items Delete all items in list prior to importing data Import Close Via this dialog you can import address data in your contact list export your contact list as well as edit and manage your configured address groups and define new address groups A31003 S5070 U103 8 7619 01 2014 126 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace
130. CE Depending on your profile settings as OpenScape UC Application user in the CMP the icon may be hidden In this case there is no way to add any number of your own devices to the selected named device list or to your OpenScape UC Application device list You can still use your ONS number and the already configured devices 2 Edit entry Click on this icon to change an existing phone number entry 1x Delete entry Click on this icon to remove a phone number entry from the named device list Add The function of this button is identical to the function of the add phone numbers from list icon A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Presence 4 2 Presence You inform the other OpenScape UC Application users in your presence setting in which working status you currently are Only the OpenScape UC Application users authorized by you can see your presence status NOTICE Do not forget to always set your current presence status so that your colleagues always know whether or not they can contact you The Presence tab is besides the combo box _ presence display in the main menu another option to set your presence status You reach this dialog via menu gt General gt Presence tab The Presence tab contains further tabs which provide setting options for the following areas e My Status On this tab you set your presence
131. Configure the On Business Trip Rule Profile 320 This section contains the step by step guide to creating the example rule profile On Business Trip A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Step by Step 1 Click on menu in the main menu and select the Rules menu option The Rules dialog opens 2 Create a new profile called On Business Trip a Switch to the Activate profile tab b Click on the New button A new list entry New profile is added to the Profiles list c Click on the New profile label The profile name is represented as input field d Enter the name On Business Trip for the new profile and push the return key The new profile is displayed with the new name On Business Trip in the Profiles list NOTICE The On Business Trip profile has been created However it does not contain any rules yet 3 Create the Family list of persons a Switch to the Lists of persons tab A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 321 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window example is displayed Activate profile New edit 1 Lists of persons Date lists Info Person list am Recently used al a New list
132. Controller Echo canceling Echo canceling delay ms Line In SoundMAX Integrated Di Speakers SoundMA Integrated D Speakers SoundMA Integrated D Soundcard Disabled 70 Changes will be done when the audio connections are idle You can add audio schemes and modify or delete single audio schemes In this way you can easily program various audio options for example on different hardware and then select them as the scheme you want to use A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 21 Configuration and Settings Audio Schemes Tab 22 Adding an audio scheme A click on the Add button defines a new audio scheme in the OpenScape Desktop Client The following dialog opens Add Scheme Description Voice recording Audio Response Signal response Controller Echo cancelling Echo cancelling delay ms e Enter an expressive text for the audio scheme under Description This text appears in green the audio scheme is available or red writing the audio scheme is unavailable in the list of configured audio schemes e Select the audio hardware for the voice recording under Voice recording e You determine the audio hardware for voice playback under Audio Response e You select optionally the audio hardware for the additional speaker under Additional speaker If you have specified an additional speaker here and this audio scheme is
133. E 68 DV OUI 2 erent cera eat dace a Wid ees Eat ea ce E ed GD Ge Pe oa ne a eee AG 69 Zi ESL RING TONGS mersuga ap tee ksh ye Sok ita ee Wee A we BEd kB Raw T 70 ZO NG VICCOSSCNEINCS acax Cir ad Ok Rae eh acc at ee Pe ee Ries Ree lee ee WR a ra BON a 71 Zo AS IB AMO WIG sn gea Ge sy nesta a eet rates shade Urea eras Scand Ng Al Gea vices E A A saree eas 73 23410 ROn RESTIGOS 2 i es4 cnet eoee bhoe ah tees se Che teeswlees Utah scutes CEE 44S es Se 15 ZS AY AL Moble US sig aitactat anae ams Alana es Sale ap Bodh ead Bae bon td Ah wana Rk we ark eek A See 76 23418 Quality OF Service QOS herer a eee Reet e Sd wee Mae We ee Lad we eS ee aS RS 78 2 3 5 Settings for the WebClient Embedded 0 00 eee eens 80 3 Operation RelerenCe scien Ss ec AS ee Se ee SPREE Eee ee Kes BIS oS eS ER Pe ee Oe 82 21 Staino he Programe sersan aan 64 E aid A Ae OSS Sea hag a ba See KO Dod ee aa 82 3 1 1 Error Signaling at the Program Start 0 0 cc teens 82 Oi SOL MIO esea ee bag tect a fe fn Bi cs eta Sota Sete oe Bee oe tte id an ot ema ate och AR te Heh ee ehes watt eae ets 82 SAT INitlalPrOgram LOGIN aa tae Ge Neneh hee ees OE Ee aS ne he Baie he Se 83 92 2 DCTAUIC LOGIN es So ates Saco Sa a ened sae eed ah ale Sateen a eta eS ee ca ae ees sea ek eggs 84 3 3 EhGIng NE PIOGlanh c rt cu kaon eee een eat meat e Rao e aed Bae ee eee ota tawaks 85 3 4 Administering the Configuration Settings 0 0 0 0 eee eee eee 86 3 5 Notes for
134. E Se 6 et sten cuales OR a cas eS 4 oR oe ee weet Ue a a bee eeeas 137 320 Dl SOMEONE Types nairean maina din Se a Bete aed a wind Geko Bleeds adel a E A ahead 138 3 9 5 2 Controls in the Conferences Function Window 0 0 00 ccc eee 142 3 9 5 3 Settings of a Meet Me Conference 2 0 eee ene 144 3 09 60 Directoy SCAIChs 3 342 Tine Bes eee eee SESE Coe ew Cee Ue Meas CAGee EHS EEE 152 3 9 6 1 Information in the Directory Search Window 0 0 00 cee eee 153 3 9 6 2 Controls in the Directory Search Window naaa aeaaea aa 154 Ss aa Mists cat guar soe aca easter stn ec EAE A ae aes tare ne ohana E EEE E aa aie Wards tas pede es tae asic ae anata oh 155 3 9 7 1 Information in the Journal Window 0 0 aana aaaea ee ee eee eee 156 3 9 7 2 Controls in the Journal Window 0 ee ee ee eee 157 5 VIS SEd Cal reena ud teu ticarr tet pane cepa hee ee a Aca ae ean ed Gt ae ee 159 3 9 8 1 Information in the Missed Calls Window 0 000 ccc eee eee 160 3 9 8 2 Controls in the Missed Calls Window 2 0 0 0 0 00 eee eee 160 399 VOICEMall BOX y4i acucia a oe 268 Saale AES E Ee bea aah a adele oa ts wa ae a 162 3 9 9 1 Information in the Voicemail Box Window 0 ee eee 162 3 9 9 2 Controls in the Voicemail Box Window 1 0 0 06 eee es 163 3 9 9 3 How to Control Voicemail Playback Voicemail Player 0 000 cee eee 164 3 9 0 Call OFWAN GUNG
135. Embedded Edition User Guide 27 Configuration and Settings Advanced Tab You can enter your First Name and Last Name here as well as paste your Own image This image is only used during a chat instant messaging It will not be stored on the server and not transferred i e it is not visible for the chat partner Last Name First Name Own image Loading Delete You can add your image via the Loading button Select the relevant image file in the open file selection dialog Then click the Open button The selected image appears in the Own image section Clicking the Delete button removes the image 2 3 1 3 Program Start NOTICE Options for editing program start settings are only available when you activate them while operating the OpenScape Desktop Client Open the OpenScape context menu in the Windows task bar and select the OpenScape Options menu item To edit the OpenScape Desktop Client start up options select on the tab Advanced gt General gt Program Start Logon V Profile to be selected W Language to be selected Configuration Atematives Admit Settings and Profile administration LIN Mode Suppressed no entries Optional empty entry field Optional display last entry 6 Mandatory empty entry field 0 Mandatory display last entry You can define the following settings for the program start A31003 S5070 U103 8 7619 01 2014 28 OpenScape UC Application V7 ODC Ent
136. Embedded Edition User Guide 353 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter All devices or persons that you have newly integrated in one of your lists of persons The phone numbers you have defined for the If call from rule setting on the New edit tab e Forwarding destinations In this list of persons all devices or persons you have defined as forwarding destinations for the Action rule setting on the New edit tab are integrated automatically NOTICE You can only edit the predefined lists of persons Recently used and Forwarding destinations i e add new persons to the lists delete persons from the lists and modify existing person s data for example phone number You cannot delete the two lists of persons The following operating elements are available in the List of persons section e A Click this button to modify the name of a list of persons NOTICE You can also directly click the name of the list of persons list to rename it e X Click this button to remove a list of persons from the list e New button Click this button to create a new list of persons e Duplicate button With a click on the Duplicate button you can create a new list of persons by duplicating an already existing list of persons Controls in the Persons from list section This section may look like this Persons from list New list of persons pe m test Suppressed number ox EI
137. Information eniry Missed Calls If you could not take a call the Missed Calls option is prefixed with the amp icon With a click on amp Missed Calls in the right menu area you can display a list of your missed calls E OpenScape WebClient Journal Windows Internet Explorer o gt si kk bb Per caller Date Duration Name Number 08 10 03 04PM 0 01 49 2404 673407101 101 r gt 08 10 03 04PM 0 02 BG_Styx_01 108 P 92 NOTICE f the Missed Calls function window is currently not open in the workspace the information is displayed in a separate dialog If the function window is currently displayed in the workspace a briefly pulsating Missed Calls function window shows where to find the desired information The Missed Calls function window or dialog provides the journal for your missed calls The toolbar of this function window lets you reach the following features e Integrate subscriber in the address book If you want to transfer the contact data of a call to your contact list select the corresponding call from the list of missed calls Then click on amp The contact input mask opens with the contact information already known If required supplement the information and click on OK to store the data in your contact list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu e i Display contact information If you
138. Layer 2 Under Microsoft Windows Vista 7 you cannot perform any settings for Layer 2 The configuration of the Mark Packets option is automatically adjusted to the setting for Layer 3 e Layer 3 Priority classes Codepoint acc to DiffServ Under Microsoft Windows XP Professional SP2 and later you can set the QoS values for the traffic types Call Signaling and Voice payload individually The default value for the traffic type Call Signaling is AF31 and for Voice payload EF Under Microsoft Windows Vista 7 you can only activate deactivate the Mark Packets option The operating system defines the combo boxes Call Signaling and Voice payload automatically via the new network platform qWAVE Quality Windows Audio Video Experience for audio and video streaming applications in private IP networks TrafficTypes are used instead of Codepoint acc to DiffServ The TrafficType for call signalling is QOS TrafficTypeControl which corresponds to the CodePoint acc to DiffServ 0x38 CS7 The Trafficlype for voice and video data is QOS Traffic TypeVoice which corresponds to the CodePoint acc to DiffServ 0x38 CS7 The combo boxes Call Signaling and Voice payload are therefore default set with value CS7 and cannot be changed A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 51 Configuration and Settings Advanced Tab e Restore Standard Settings Click on this button if
139. New Undo The following operating elements are available in the Persons from list section A31003 S5070 U103 8 7619 01 2014 354 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e Click this button to integrate specific persons from already created or existing lists of persons in the current list of persons The following dialog opens Person list Recently used Add from list New list of persons O Atest Suppressed number Add Cancel The following operating elements are available in this dialog Add from list This combo box provides a list of all available lists of persons Check box to select the person entries Add Click this button to add the selected persons to the list of persons and close the dialog Cancel Click this button to close the dialog and dismiss the settings made e Click this button to search the configured directories for a specific person and add him her subsequently to the current list of persons The following dialog opens OpenScape WebClient Directory Search Windows Internet Explorer gt kE Directory Search Name Department Company Number a testuser 4924041232164 P Entries 1 K 4b H Enter the desired search criteria in the following input fields A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC En
140. New edit Lists of persons Date lists Info B Standard profile Al x 2 amp 3 New profile Al i x Ea New Duplicate Profile New profile Rules of profile F No rules assigned New rule Undo 3 Click the New button In the Profiles section a profile named New profile is created 4 Click on the name New profile to change it The profile name is represented as input field 5 Enter the new name and push the return key The profile name should now reflect your change The new profile has been created However it has not been assigned any rules yet The new profile has been created However it has not been assigned any rules yet 7 3 1 2 How to Activate a Rule Profile So that a profile and the rules linked to it can take effect it must be activated A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 335 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Step by Step 1 Click on the combo box Min the main menu A selection menu opens 2 In this menu select the desired rule profile marked by the symbol The symbol changes to The selected profile is active 7 3 1 3 How to Disable a Rule Profile Deactivate an active rule profile to accept calls on your workstation as usual Step by Step 1 Click on the combo box xin the main menu A selection menu opens 2 Select
141. New edit Lists of persons Date lists Person list fm Recently used A New list of persons Aj Xx New Duplicate Persons from list New list of persons i Yet No persons entered in the list New Undo Close 3 Click the New button under the List of persons section A new list of persons named New list of persons is displayed 4 Click the name New list of persons to modify the name of the list of persons The list of persons name is represented as input field 5 Enter the new name for the list of persons and press Enter on your keyboard The name of the list of persons should now reflect your change It does not contain any person entries yet 6 Add an entry to the list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section A31003 S5070 U103 8 7619 01 2014 358 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following input dialog opens Edit person list Unwanted caller b Specify the name of the desired person in the Display name input field c Inthe Phone input field enter the phone number of that person d Click on OK The input dialog closes The new person entry has been integrated in the list of persons The new list of persons has been created and contains the desired person entries However it cannot be u
142. Number gt input field of the main menu If you have selected a phone number in another application and then press the hotkey defined here the phone number appears in the lt Name or Number gt input field of the main menu and is automatically dialed by the program NOTICE The system wide keyboard token hotkey is also available during operation in restricted mode IMPORTANT System wide means in this case that no other application executed on your computer in parallel to the OpenScape Desktop Client will react to these keys Be sure not to enter keys or hotkeys allocated in other programs or in the Windows environment with functions that you want to use Admissible keys or hotkeys are F2 to F11 also in combination with Shift or Ctrl Letter keys A to Z and the digit key 0 to 9 also in combination with Ctrl The hotkey Shift Esc Blank key Alt Shift Ctrl NOTICE You must not define the function keys F1 and F12 as hotkeys To specify hotkeys click in the input field and push the desired key or hotkey The desired key or hotkey is displayed in the input field 2 3 1 2 User Data NOTICE You can set or modify user data only while logging on and not while the system is in operation NOTICE These settings do not serve any purpose in using the OpenScape Desktop Client Enterprise Web Embedded Edition A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web
143. On Business Trip and click on OK The selection dialog closes The profile On Business Trip is displayed under Assigned profiles The rule Redirect preferred customers has been completely configured for its use in the profile On Business Trip 12 Create another new rule named Redirect all a Inthe upper section of the New edit tab click on the New button In the Rule section a new rule named New rule is displayed b Click the New rule label The rule name is represented as input field c Enter the name Redirect all forthe new rule and push the return key on your keyboard The rule Redirect all appears in the Rule list 13 Perform the following settings for the rule Redirect all a Set the priority of the rule Redirect all by activating the corresponding radio button for example Lowl b Under If call from keep the default setting All c In the lower section click on Action A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window opens Edit rule Unwanted Callers Action E Put straight through LI Redirect to ds 4B pt O Use preferred device ee d Click on for the Redirect to function The following input dialog opens Edit rule New rule Redirect to Display name Phone OK Cancel e Enter the secretary
144. Provider gt Video schemes the Preview is enabled On and Mirrored the Layout is In call e A video compatible device has been configured i e a phone number has been specified in the Video Phone input field of the contact entry form Proceed as follows to initiate a video call A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 285 Step by Step Communicating with your Contacts Step by Step 1 In the main window on the tab bar under the main menu click on the Contacts tab The Contacts function window appears in the workspace of the main window 2 Activate the G icon in the Softphone menu of the main window 3 Select the desired contact from your private contact list 4 Click on the small triangle of the icon All devices configured for the contact are displayed 5 Click on the phone number indicated with Video When your conversational partner too has activated the e icon the video call is initiated and listed in the Call Control The Video window opens automatically and shows your own image in a red frame and the image of your conversational partner NOTICE f the SIP communications system does not provide a sufficient amount of free bandwidth no video call can be set up A message will inform you about this fact A31003 S5070 U103 8 7619 01 2014 286 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by
145. S5070 U103 8 7619 01 2014 78 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab If you wish to modify the QoS settings select on the tab Advanced gt SIP Service Provider gt Quality of Service Layer 2 User prionty acc to IEEE80 1p Mark packets Call Signaling z Voice payload 5 Layer 3 Fronty classes Codepoint acc to DiffServ Mark packets Call Signaling AF31 r Voice payload EF Restore Standard Settings The displayed dialog shows the default settings for the following parameters e Layer 2 User priority acc to IEEE802 1p Under Microsoft Windows XP Professional SP2 and later you cannot perform any settings for Layer 2 e Layer 3 Priority classes Codepoint acc to DiffServ Under Microsoft Windows XP Professional SP2 and later you can set the QoS values for the traffic types Call Signaling and Voice payload individually You can use the Mark Packets option to individually define whether the data of the traffic types Call Signaling and Voice payload is furnished with the respectively set QoS values e Restore Standard Settings Click on this button if you want to reset the QoS settings to the default values NOTICE On a computer with Intel Centrino Duo processor OpenScape Desktop Client will detect this automatically at runtime In this case the OpenScape Desktop Client uses the QoS support provided by the Intel Ce
146. S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Collaborating with Contacts 2 Select the Join Conference option in the open selection list You are connected to the conference 6 7 10 How to Display Conference Data How to display the conference data of a conference itemized in the conference list Step by Step 1 Select the desired conference in the Conferences window 2 Theclick on gt to the left of the conference name The conference data is displayed under the selected list entry 6 7 11 How to Edit Conference Settings How to change an already defined conference for example to add a participant Step by Step 1 Select the relevant conference in the conference list in the Conferences window 2 Clickon amp The settings dialog opens with the data of the already defined conference 3 Modify the data as desired 4 Click on OK Your modifications are saved The settings dialog closes 6 7 12 How to Initiate a MeetNow Conference Prerequisites e All conference participants have been informed by e mail or phone about the service access number the conference start time and the defaulted conference PIN How to perform a MeetNow conference A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 299 Step by Step Collaborating with Contacts Step by Step 1 2 3 Dial in
147. Scape UC Application V7 OpenScape Desktop Client Installation and Administration A31003 S5070 U103 8 7619 01 2014 52 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab If the system times of the OpenScape Desktop Client and the PBX are not identical or differ from each other too much signaling and voice encryption may cause problems during login or connection setup You can use the security settings to compare the system times and detect time zone errors Furthermore you can determine if and when the code was changed last NOTICE These settings are centrally configured and cannot be modified in the OpenScape Desktop Client After the HiPath Provider module has been activated and the OpenScape Desktop Client started click the OpenScape Options button to see the Security entry on the tab Advanced gt HiPath Provider 16 02 2012 14 19 10 16 02 4012 15 19 10 Encryption OFF Encryption OFF e Current time UTC These settings correspond to the current system time tt mm Jjjj hh mm ss of the OpenScape Desktop Client PC in UTC GMT e Current time local These settings correspond to the current system time tt mm jjjj hh mm ss of the OpenScape Desktop Client PC in local time e Current mode The entry in this field specifies whether the encryption is active Encryption ON or inactive Encryption OFF e Current activation UTC This input field spe
148. Second call 192 Secure connection 57 Security settings 53 Selecting the user language 84 Sequence of audio schemes 23 settings 28 201 231 SIP server 54 instant messages 55 video 55 SIP Service Provider 54 Softphone menu 189 Speaker on off 196 volume 197 Start time 144 Starting the program 82 238 status information 91 Suppressed number 342 357 Switching microphone on off 196 System identification number 40 64 T Task bar 32 Task manager 32 Team adding a new member 293 creating 226 creating a new team 291 deleting 227 displaying team properties 226 editing team properties 226 granting team privileges 226 managing 225 picking up a team call 108 Team feature accessing the journal entries of a team member 174 monitoring a team member s telephone status 174 overview 168 searching for team members 171 Telephone menu functions 192 Teleworking 47 Tell me when 99 231 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide notification 233 TLS protocol 57 Toggling 280 Tone signals 69 Trunk code 40 44 64 U Update 32 Updating the program 32 Upload 74 User administration 29 User interface 246 User login 238 V Video codec 75 Video conference 142 149 180 DTMF control 186 hotkeys 116 Video devices automatic detection 259 Video features 175 Video image receiving 176 sending 177 Video scheme 71 activating 71 adding 71 257 changing 72 dele
149. Ses Pee as ees 392 8 6 1 How to Record and Edit GreetingS 0 ccc ee tenes 394 8 6 1 1 How to Record Greetings by Telephone 0 0 ee eee 396 8 6 1 2 How to Upload an Existing Greeting File 0 0 0c eee 397 8 6 2 How to Delete Greetings 0 cc ee ee eee eee es 397 MAX eh as ocean te ec eee te ee teed ida as See eS ae ade We ae Se tac ean Ae Coat selec manatee 399 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 9 Contents A31003 S5070 U103 8 7619 01 2014 10 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide History of Changes History of Changes Date Changes Reason 2012 03 05 2012 03 05 ADDED The call control window of a conference can be reached via a URL depending on the system environment ADDED When logging on in the Profile creation dialog for the first time the user need not perform any manual configurations FRN4401 FRN4403 2012 03 05 2012 04 16 ADDED In the Port restrictions dialog of the SIP Service Provider you can define the port ranges for audio and video streaming ADDED If the preferred device currently used differs from the ONS device configured for the OpenScape UC Application user incoming calls cannot be accepted via the desktop notification green receiver unavailable that pops up FRN4685 CQ00196608 2012 04 18 ADDED Another call is
150. Step Communicating with your Contacts 6 6 20 How to Start Video Streaming This section describes how to add a video connection to a voice connection Prerequisites e The OpenScape Desktop Client Enterprise Web Embedded Edition is connected to an OpenScape Voice V5 or later e You have an installed and operable video camera e Inthe SIP Service Provider settings you have configured and selected a video scheme that uses your operable video camera e For the video scheme you have selected in the Settings gt Advanced gt SIP Service Provider gt Video schemes dialog the Preview is disabled off How to switch a video connection to an active call Step by Step 1 Click in the Softphone menu on The Video window opens showing your own image 2 Click in the Softphone toolbar of the Video window on Your own image appears in a red frame It is transmitted to the connection partner NOTICE f your connection partner has a video camera too and switched his her image to the conference in the same way it appears automatically in your Video window You cannot control or activate deactivate receiving video images 6 6 21 How to Stop Video Streaming How to terminate transmitting your own video image Step by Step Click in the Softphone toolbar of the Video window on A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 287 Step by Step Communicating with y
151. Switch to the New edit tab Select the rule you would like to assign to a date list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the bottom area of the tab the rule settings are displayed 4 Click If date time The following dialog opens Edit rule New rule No date restriction x Weekday Mo Tu We Th Fr Sa Su Time al No time restriction _ Use mobile time 5 Click on in the upper section of the dialog The following selection dialog is displayed example Edit rule Family Add date lists C i Newdatelist 1 i a a Newdatelist 2 C a New date list 6 Select the desired date list 7 In the selection dialog click the Add button The selection dialog closes The selected date list is displayed in the upper section Date 8 Click on OK The dialog closes The date list is displayed in the If date time line of the rule settings section A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 365 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 7 3 4 3 How to Define the Time for a Rule 366 Prerequisites Step by Step Rules may apply on specific days defined for example in date
152. T Tamarova a Close These users are not allowed to see your presence status Users who must not know your presence status are listed under These users are not allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who may see your presence status or remove them from the current list Add Via this option you can find an OpenScape UC Application user in pre configured directories to withdraw the privilege to see your presence status from him her After you have specified a name or phone number in the lt Name or Number gt input field and clicked on the search for the A31003 S5070 U103 8 7619 01 2014 218 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Presence desired user starts in all directories The search hits are then listed in the Directory Search window With a click on the OK button and after accepting the confirmation prompt the selected user is integrated in the list of users who must not see your presence status Accept With this button you can grant one or several user s the right to see your presence status To do so activate the check box next to the relevant user s name and click on Accept The users are moved to the list of users who may see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check
153. UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules The Terminology of the Rule Interpreter 7 Rule Interpreter Routing Calls with Rules The rule interpreter of the OpenScape UC Application is a tool that automatically analyzes incoming calls based on customized rules and that routes such calls to a specific contact or terminal IMPORTANT Members of a Multi Line Hunt Group MLHG are not permitted to use the rule interpreter or the Rules feature If you are out on business frequently and not able to accept your incoming calls personally the rule interpreter is a useful tool For example you can specify that calls arriving during a recurring meeting are automatically routed to your secretary NOTICE Forwarding settings have priority over rule interpreter settings Conflicts between these settings may also occur If you want to ensure that your rules are processed you should deactivate call forwarding You can use the rule profile to control the routing of your incoming calls to other devices Incoming call routing may occur according to the following criteria e Depending on the caller s phone number e Depending on the date or time at which the call comes in e Depending on the setting of your presence status You can activate a rule profile you have created by one of the following actions e Via the rule profile display combo box of the main menu by selecting the desi
154. Undo Close b Click the New button under the List of persons section The entry New list of persons appears in the upper section of the Lists of persons tab c Click the New list of persons label The list of persons name is represented as input field d Enter the name Unwanted callers forthe list of persons and push the return key on your keyboard The Unwanted callers list of persons is displayed in the List of persons section The list does not contain any person entries yet 4 Add persons to the Unwanted callers list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 309 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 310 The following input dialog opens Edit person list Unwanted caller 5 6 b c d Specify the name of the desired person in the Display name input field Enter the phone number of that person in the Phone input field Click on OK The input dialog closes The new person entry has been integrated in the Unwanted callers list of persons Create a new rule named Redirect calls a b c d Switch to the New edit tab Click the New button in the upper section In the Rule section a new rule named New rule is displayed Click the N
155. V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows See the function description for lt This contact has been assigned various phone numbers With a click on the small triangle you can display all configured phone numbers Selecting one of them office home mobile or video determines the device for the call to be made The maximum number of active connections for the desired contact has been reached or exceeded It is not possible to establish a connection to the contact See the function description for The small triangle means that several phone numbers are available for the person There is no presence information available for the contact thus it is not possible to specify whether or not the contact can be reached by phone The contact has been assigned various voice devices However there is no presence information available for the contact at the moment thus it is not possible to specify whether the he she can be reached by phone or not NOTICE You can initiate a call via these icons if you have already established a connection to hold for example a consul tation call or initiate a conference 3 9 3 2 Controls in the Contacts Window This section describes the functions available in the Contacts compact and Contacts advanced dialogs You can reach the following features via the toolbar of the Contacts compact as well as of th
156. a Video Viewer Provides functions to display video connections WebClient Embedded ta Displays the WebClient Embedded single window application view Showallmodules LOK J _ Cancel j NOTICE A guide to adding or removing modules is given in the setup manual OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition Installation and Administration NOTICE You can activate or deactivate modules only before you log in This is not possible during operation The following table lists all modules installed by default and summarizes their functions depending on the setup type SIP SIP Service Provider or HFA HiPath Provider A31003 S5070 U103 8 7619 01 2014 24 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Modules Tab Description Setup type Communication Provider Enables SIP Service Provider operation v a o Device State This module provides the telephone menu as part of the Softphone f menu HiPath Provider Provides the connection to a HiPath 4000 PBX vo IPC Manager This module is required for initiating calls from Microsoft Outlook via the y OpenScape Desktop Client Notifier Toast Desktop This module is responsible for displaying status or connection changes v Alerts in the form of desktop alerts SIP Service Provider This module enables SIP telephony with the OpenScape Desktop f Client This module is in charge of
157. a business trip and all calls during your absence are to be redirected to your secretary If however preferred customers or a member of your family call the call is to be routed to your cell phone Your preferred customers may only call you from Monday to Friday 8 00 a m to 4 00 p m Your family may reach you any time Realization You enable the mentioned sample scenarios in the rule interpreter by specifying profiles rules list of persons and date lists You can adapt these scenarios to suit your requirements or create new scenarios thereby building your own body of rules 7 2 1 Scenario 1 In the Office In this example scenario calls from specific phone numbers defined in the list of unwanted callers are to be redirected to your secretary To set up the scenario you need e anew profile Redirect unwanted calls e anew list of persons Unwanted callers e anew rule Redirect unwanted calls Function Person List Unwanted Callers Profile Unwanted In the Office Individual Callers Telephone Rule Unwanted Callers applies Secretary All other Callers A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 307 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples When a new call arrives the rule interpreter checks automatically if the caller is on t
158. a click on the Accept button NOTICE You must place the tick to the left of the prompting user s name for accepting the prompt You can reject the request with a click on the Block button 3 7 1 2 View NOTICE You must place the tick to the left of the prompting user s name for rejecting the prompt The View function enables fast access to the following function windows 98 Call Control With a click on this menu entry in the right area of the Pearl menu you open the Call Control function window This window displays incoming as well as outgoing calls It opens automatically as soon as you initiate a call or are being called by another subscriber Contacts advanced With a click on this menu entry in the right area of the Pearl menu you open the Contacts function window This window lists your contacts From here you can reach your contacts by phone e mail or instant messaging You can also add new contacts to your address book and edit existing contact infor mation Furthermore it is possible to start Ad hoc conferences with selected contacts and to create edit and start Meet Me conferences Instant Messaging With a click on this menu entry in the right area of the Pearl menu you open the Instant Messaging function window as separate window The Instant Messaging window enables you to send text messages to OpenScape UC Application users who are currently online You can also receive such messages from other OpenSca
159. additional phone numbers of a user by clicking on the respective receiver icon flagged with an additional small triangle The voicemail row is then enlarged and shows all phone numbers under which this subscriber can be reached The journal entries can be sorted in ascending or descending order according to different criteria For this purpose click in the row under the toolbar of the Journal window on the desired sorting criterion Date Name or Number 3 9 7 2 Controls in the Journal Window The following features are available to you in the toolbar of the compact as well as extended view of the Journal window NOTICE Some features do not become active until you select a journal entry e 4 Integrate as new user entry in the address book To transfer the contact data of this call to your contact list select the corre sponding call from the journal Then click on amp The contact input mask opens with the contact information already known If required supplement the information and click on OK to store the data in your contact list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 157 Operation Reference Workspace Function Windows 158 ai Display user entry To view the information available for a journal entry select the corresponding call from the journal Then click on ai The data that associates this user is displayed in the separate Lookup Person window
160. all with a HiPath 4000 connection CQ00256077 2013 04 18 ADDED New feature in the Softphone menu of the Call Control New Audio Device It enables configuring and using a new audio device while operating the program 2013 04 18 2013 04 18 CHANGED Only single voicemail entries can be deleted in the Voicemail Box dialog ADDED In a team prompt the tick to the left of the name of the requesting user must be set to enable accepting or blocking the prompt CQ00254233 CQ00254711 2013 05 27 ADDED Note In case of an audio connection with an IVR application you cannot start a web conference with the same application CQ00258750 2013 05 31 2013 06 05 ADDED Supplementation of the VUI ADDED No automatic or manual cookie deletion because the Webclient authentication data will otherwise get lost and the user may be disconnected from the system Review CQ00262009 2013 06 11 ADDED Automatic detection of audio and video devices A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide CQ00216848 13 History of Changes Date Changes Reason 2013 06 18 ADDED CQ00264104 Ad hoc conferences support audio only 2013 06 28 REMOVED CQ00226418 After activation of the callback feature CCBS CCNR a confirmation announcement is played 2013 07 01 ADDED CQ00260837 If a contact is added manually there is no opti
161. ally to the Settings dialog in which you can configure the profile settings 6 2 2 Initial Configuration When you perform the initial configuration in the Settings dialog you set the user data for connecting the communications system as well as the audio device for Signaling connection requests and for conducting calls NOTICE When you log on as user for the first time you need to configure user specific program settings for example to connect to the communications system in addition to the user specific login information You cannot operate the program without these settings 6 2 2 1 How to Configure an Audio Device So that you can conduct phone calls your computer must be equipped with speaker and microphone for example in the form of a headset The hardware settings are grouped in audio schemes How to configure an audio device A31003 S5070 U103 8 7619 01 2014 240 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step First Steps after the Installation Step by Step 1 Click on the Add button on the Audio Schemes tab of the Settings dialog The following dialog opens Add Scheme Description Voice recording Audio Response Additional speaker Signal response Controller Echo cancelling Echo cancelling delay ms 2 Specify the Description of the audio scheme 3 Define the audio hardware for the following features e Voice recording Microphone for voice reco
162. an active profile Profile 1 Active Rule 11 applies ee Preferred Individual Customer Cell Phone Rule 11 does not apply Rule 12 applies T amp i j E Unimportant Caller Secretary Four rules of different priority have been assigned to profile 1 Rule 11 has the highest priority Rule 12 and rule 13 have medium priority with the priority of rule 12 within this profile being higher than the one of rule 13 as rule 12 is on a higher position in the list of rules than rule 13 Rule 14 has the lowest priority within this profile If profile 1 is active and a call comes in rule 11 is processed first As a result the call is put through to your cell phone In this case the other rules are not checked at all If rule 11 does not apply rule 12 is processed as the next rule in the rule list As a result the call is redirected to your secretary Profile rule profile The profile serves as rule container It may contain one or several rules that can be prioritized against each other Only profiles may be activated not individual rules Consequently a rule can only be executed if it was assigned to a profile A31003 S5070 U103 8 7619 01 2014 304 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules The Terminology of the Rule Interpreter List of persons OE l c Person List Preferred Customers o
163. anced Tab 2 3 3 Ring Tones 46 Under Waiting time between connection attempts you specify in which intervals the OpenScape Desktop Client attempts to reach the main commu nications system again With the No automatic switch back to primary system option you determine whether OpenScape Desktop Client automatically switches back to the main communication system as soon as it is operable again If you activate the check box of this option the OpenScape Desktop Client does not automatically switch back to the main communications system Alternatively to the default ring tones determined by the ring tone color set in the PBX you can select an individual ring tone for signaling incoming calls Compatible ring tone files must comply with the following requirements The ring tone file must be available in WAV or MP3 format The file size must not exceed 2 MB If you configure a bigger ring tone file as ring tone only the first 2 MB of this file are played To configure an individual ring tone select on the tab Advanced gt HiPath Provider gt Ring tones NOTICE You can edit the settings for the individual ring tone in the Settings dialog during the program start or during live operation Click on the Manage button in the Logon dialog or select in the Pearl menu gt Personal Settings gt Ring Tones Use individual ring tones Via the Use individual ring tones option you activate an individual ring tone After you have activat
164. and ready for operation this scheme is used for operating the OpenScape Desktop Client You can change the sequence of an audio scheme with the buttons up and down Click the Refresh button to check the availability of added audio schemes and to display the scheme currently used A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 23 Configuration and Settings Modules Tab 2 2 Modules Tab The OpenScape Desktop Client Enterprise Web Embedded Edition consists of various modules Each module provides an individual feature During the instal lation only those modules are automatically added to the configuration that are set for the selected default provider SIP or HiPath Provider on the basis of their functionality or features Such modules are listed on the Modules tab The following figure exemplifies the Modules tab with SIP Service Provider use Settings Audio Schemes Advanced Modules Communication Provider Provides the handling of several communication service providers Device State 7 Displays the User Interface for device functions Indicators Indicates various states s IPC Manager cg Link up for the Add Ins of the e mail clients Notifier Toast Desktop Alerts Displays status changes as Desktop Alert g SIP Service Provider Service provider for SIP communications r g Sound control TE Includes the Control for Audio Connections
165. arted conference is also listed in the Conferences window and indicated by or Click on f in the Call Control function window A file download dialog opens In there you must download the program required for the web conference Click on the Apply button in this dialog After the successful download a security warning is displayed Confirm this security prompt with a click on the Apply button The connection to the web conference server is set up A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Collaborating with Contacts 6 7 14 How to Extend a Call to an Ad hoc Web Conference and Invite further Participants Step by Step A31003 S5070 U103 8 7619 01 2014 In this section you learn how to extend a call to a server based Ad hoc web conference with two participants and the option of adding further participants Execute the following steps to extend a call to an Ad hoc web conference and to invite further participants 1 2 3 4 5 Click on amp in the Call Control window s section that displays the active call A file download dialog opens In there you need to download the program required for the web conference At the same time a conference invitation is sent to your conversational partner s e mail address The invitation contains a user specific internet address for downloading the OpenScape Web Collaboration client m
166. ate the support of the features for the connected communications system if avail able NOTICE f a listed server service is active the associated features and elements such as buttons menu options module windows etc are also active in the OpenScape Desktop Client These controls are unavailable or inactive if the associated server service is not active 2 3 4 2 Connection Select the entry Advanced gt SIP Service Provider gt Connection Enter the different connection settings for the OpenScape Desktop Client at the connected communications system Protocol UDP Time To Live sec 3600 Own IP address Detect automatically SIP Session Timer E Time limitation Transaction Timer Duration 3000 32000 ms 32000 Enable Check 120 A31003 S5070 U103 8 7619 01 2014 56 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab e Protocol Select the transport type for the transport protocol The available options are UDP TCP and TLS If you operate OpenScape Desktop Client at an OpenScape Voice with connection to an OpenScape Media Server tones announcements and conference data can be transmitted encrypted via the SRTP protocol In this process the keys for data encryption are negotiated on the basis of the SDES security model and exchanged via the SIP connection It is therefore important to select the TLS protocol for such connection
167. ated f Preferred device Office phone me incoming calls Office phone f O outgoing calls Office phone O unconditional to Not activated r O onbusy to Not activated T O after time to Mot activated x The following options are available A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 205 General Main Menu Settings Common 206 Activate rule profile If you want to configure the call forwarding according to a rule profile you have defined select the corresponding rule profile via the combo box To edit rule profiles adding modifying or deleting you can click on 2 to open the Rules dialog Please note that the call forwarding may pose problems if you configure other forwarding options in addition In this case an error message will inform you Preferred device Use this combo box to select the device you prefer for the One Number Service if this device is to be indicated on the caller side with incoming as well as outgoing calls incoming calls Use this combo box to select the device you prefer for the One Number Service with incoming calls If you want to edit the list of preferred devices adding modifying or deleting you can click on 2 to open the List of preferable devices dialog for direct editing List of preferable devices x EB Voicemail 492404673407161 4 C B test 4989123456789 xX B as 4989123456
168. ators The following figure exemplifies the Manage tab with the user having team admin istrator privileges General settings Common Presence Addresses Team J Manage Manage teams Name Y Documentation f x X Monitoring of the own Device X Journal Accessibility OK Cancel Apply As team administrator you can access the following features A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 225 General Main Menu Settings Team e Create new team NOTICE This feature is available only to OpenScape UC Application users who have been assigned the default Team Administrator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP A click on this button opens the Team properties dialog Team properties Specify the name for your team in the Name input field The Description area provides the option to enter a descriptive text to associate the team name e Display or edit team privileges Monitoring of the own Device By enabling this option you allow your team partners to accept calls on your behalf Journal Accessibility When you activate this option you grant your team partners the privilege to view your journal the icon appears in the Team View This enables your partners to access your call list All Calls Your team partners are not all
169. automatic callback for a busy or free internal subscriber When the busy subscriber finishes his her call the callback is initiated In this process the subscriber who activated the callback is called first and after he she has accepted this call the target subscriber is called NOTICE f you have initiated a callback from a preferred device that is not your ONS device the callback will in due course not be indicated on the preferred device but on the device with the associated ONS phone number You can set the following codes for the Callback function Code for activation on free The setting defines the key 0 to 9 used for automatic activation in case of a free line Code for activation on busy The setting defines the key 0 to 9 required for automatic activation in case of a busy line Code to delete all requests This setting defines the key 0 to 9 required for deleting all automatic callback requests A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab Call pickup Call pickup is a telephony feature that signals calls acoustically to a subscriber of a Call pickup group and at the same time visually to the other group members by an LED next to the programmed key on the display You can pick up the call by pushing a key or dialing a code number You can set the following parameters for the cal
170. b Embedded Edition User Guide Configuration and Settings Advanced Tab 2 3 3 1 Device NOTICE To edit the device settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose To display the freephone of OpenScape Desktop Client and the extended keypad you can choose from various device types for phone and key module To set the desired device type select on the tab Advanced gt HiPath Provider the Device option Phone type optiPoint 410 standard Key module type optiPoint key module Maximum number of key modules o e Phone type Select your phone type in this combo box Phone type determines also the following properties for the free and integrated phone of OpenScape Desktop Client Number of display lines shown in the OpenScape Desktop Client freephone in the integrated phone of the main bar always two display lines are shown Availability of Electronic Key Labeling EKL to the OpenScape Desktop Client Number of feature keys available in the free and integrated telephone of OpenScape Desktop Client Number of feature keys available in the extended keypad of OpenScape Desktop Client e Key module type This combo box lets you define the type of your key module and determine the following key module properties Availability of Electronic Key Labeling EKL to the key module columns in the extended keypad
171. ber Service The call forwarding has been configured and is active 6 4 15 How to Disable a Call Forwarding How to disable an active call forwarding Step by Step 1 Open the Forward Call function window 2 Depending on the active forwarding option select Not activated in the combo box Forward calls to or Preferred device The performed settings become immediately active Call forwarding is now disabled A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 263 Step by Step Settings related Actions 6 4 16 How to Configure an individual Ring Tone Step by Step NOTICE You can edit the settings for the individual ring tone via the Settings dialog during the program start or during live operation For this purpose click on the Manage button in the Logon dialog and select in the Settings dialog on the tab Advanced gt HiPath Provider gt Ring tones Alternatively right click the OpenScape icon in the notification area of the Windows taskbar and select under Personal Settings gt Ring tones How to select an individual ring tone for signaling incoming connection requests at an HiPath communications system while operating OpenScape Desktop Client 1 2 3 4 5 6 7 C Use individual ring tones Rightclick the OpenScape icon in the notification area of the Windows taskbar The OpenScape context menu opens Select the Personal Settings gt Rin
172. ber decides whether no a unilateral or a bidirectional video connection exists e Video conference You can create video conferences in the Conferences function window by yourself and also participate in video conferences you have been invited for In addition you can take part in video conferences that were configured with the OpenScape Extensions for Microsoft Outlook application After the video conference start the Video window opens automatically As long as only one participant is in the conference a so called video on hold is played by default The conference participant only needs to release trans mitting his her video image for starting the video streaming The Video window represents two video images your own in a red frame and one in which you can mix the video images of the other participants The conference portal provides different video layouts for the mixed image 3 10 3 Views of the Video Window 180 The OpenScape Desktop Client video window provides three default views In call Full window and Full screen In addition the video feature of OpenScape Desktop Client enables you to customize video window views You can specify in the Settings gt Advanced gt SIP Service Provider gt Video schemes dialog whether to switch the camera image automatically on at the program start and which view of the video window to display during an active video connection by default NOTICE The figures shown in the following are exampl
173. box next to the relevant user s name and click on Block The corresponding user will not receive any information about your presence status anymore e block access This option determines that none of the requesting users are allowed to view your presence status The Access Control List tab may look like this General settings Common Presence Addresses Team My status Preferences Access Control List If other users would like to see your presence status These users are allowed to see your presence status George Williams Al Add Name r gt 7 Close Users who are allowed to see your presence status Users who may know your presence status are listed under These users are allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who must not see your presence status or remove them from the current list Add Via this option you can find an OpenScape UC Application user in pre configured directories to grant him her the privilege to see your presence status After you have specified a name or phone number in the lt Name or Number input field and clicked on the search for the desired user starts in all directories The search hits are then listed in the A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 219 General Main Menu Settings Addresses Directory Search w
174. boxes Mo Tu We Th Fr to define on which days of the week to apply the rule Redirect preferred customers I Click on in the Time section The following input dialog opens Edit rule Family Time range Tn Hour Minute OK Cancel m To specify the Time range enter for example 08 00 a m under from and 4 30 p m under to n Click on OK The input dialog closes The configured time range is displayed in the Time section o Click on OK The configuration dialog closes Your settings have become valid p Inthe lower section click on Action The following window opens Edit rule Unwanted Callers E Put straight through C Redirect to le 2 Bet O Use preferred device ls 4B Pt q Click on for the Redirect to function A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 329 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 330 The following input dialog opens Edit rule New rule Redirect to Display name Phone OK Cancel r Enter the secretary s name and phone number s Click on OK The input dialog closes The Redirect to function is active m t Click on OK The Action you have defined appears in the rule settings u Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined v Select the profile
175. c are available for importing address data from Microsoft Outlook NOTICE For importing data correctly you must know from which data source the import file was created If you are unsure about the data source or cannot find the correct data format please definitely consult your system administrator Options You can set one of the following import options Replace duplicates with items imported Allow duplicates to be created Do not import duplicate items Delete all items in list prior to importing data NOTICE Duplicates refer primarily to comparing names and phone numbers If no phone numbers are available e mail addresses are used to identify duplicates New data records are created for all other data they are not searched for duplicates Import A click on this button starts the import process NOTICE As soon as the system executes the import process your contact list is blocked from accessing for a short period If you try to access the contact list within this period a message informs you accordingly Thereafter you can work with your contact list as usual Close A click on this button cancels or terminates the import process The General settings dialog closes 4 3 1 1 File Exchange Formats 222 File exchange via the CSV format To exchange files between different databases a text file is usually deployed in which the single elements are separated by commas These file are called CSV Comma Se
176. callers alternate greeting when busy After hours greeting Business hours from to Save 12 01am 12 01am 12 01am 12 01am 11 59pm 11 59pm 11 59pm 11 59pm O Use Monday settings for whole week O Use default system settings 12 01am 12 01am 12 01am 11 59pm 11 59pm 11 59pm Mon Tue Wed Thu Fri Sat Sun oO l oO oO oO oO oO Oo Fi Fi O Fi F O o O F O O F O F O O Fi O Fi O none none none none none none none Access menu r ni r 1 al al l r J none none none none none none none Access menu none none none none none none none Access menu none none none none none none none Access menu none none none none v none none none Access menu d Naaa You can create an individual time profile for each weekday by assigning the settings to the corresponding greetings in a column each respectively by selecting the corresponding greeting options You can use the following options and perform the following greeting settings e Message recording not allowed If this option is activated only a greeting text is played to the caller He she cannot leave a message in your mailbox e Greeting cannot be interrupted If this option is activated it is not possible to interrupt a greetin
177. cape Desktop Client to an OpenScape Voice with a survivable branch solution in the central office NOTICE The necessary details can be obtained from the system administrator Set the port number for the server connection in the Connection section Delete DNS SRV port specification in ROUTE headers If this option is active a DNS server can be used to search the gateway settings In this case enter the domain name of the gateway server under Server Alternatively the ports can be removed from the ROUTE header This is necessary for example in the case of ACME Session Border Controller configuration To do this enter the IP address of the gateway under Server IMPORTANT You must set this option for connecting an OpenScape Voice in survivable branch solutions for example OpenScape Branch Use Default Port Depending on the selected transport type this option for the connection to the proxy server is active by default Use Custom Port If you select this option you must enter the port number under Port Network access settings must be entered if call number normalization is active Network access settings location information are needed for setting up a direct connection to telephone numbers from OpenScape Desktop Client directories or call lists These settings are also used for converting call numbers into the inter nationally dialable format If these settings are not configured properly you may encounter problems when set
178. cation V7 ODC Enterprise Web Embedded Edition User Guide 363 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following input dialog opens Date list New date lis Display name from February 2012 Mo Tu We Th Fr Sa Su 6 13 20 27 b c d e 1 2 3 4 5 7 8 9 10 22 42 14 15 16 17 18 19 21 22 23 24 25 26 28 29 In the Display name input field enter an expressive name for the date information Select the start date from in the left month display The start date you have defined from appears above the left calendar If you would like to define an end date activate the to check box The right calendar is displayed Select the end date to in the right month display The end date to you have defined appears above the right month display Click on OK The input dialog closes The new date information has been integrated in the date list The date list has been created However it has not been assigned to a rule yet 7 3 4 2 How to Assign a Date List to a Rule 364 Prerequisites Step by Step A date list is only considered by the rule interpreter tool after being assigned to a rule This section describes how to assign a rule to a date list 1 2 3 You have defined a date list You have created a rule Click on menu in the main menu and select the Rules option The Rules dialog opens
179. ce status When accepted add inquiring users to the contact list Accept Block 2 Set the When accepted add inquiring users to the contact list option if required This copies the contact data of the prompting users automatically to your contact list when you accept the request 3 Accept the request by clicking the Accept button or reject it by clicking Block The respective setting is configured in the system and the Presence Prompting dialog closes 6 5 8 How to Create a new Address Group 274 Step by Step Proceed as follows to define a new address group 1 2 3 4 5 6 Click in the combo box of the Contacts function window The Display all option is set in this combo box by default The list of already existing address groups is displayed Select here the Edit feature The General settings dialog opens You can already see the Address groups tab Click on the New group button The Address groups list features a new entry named new address group Click on the defaulted name new address group The name of the address group is represented as input field Enter an expressive name for the new address group Click on the Apply button The new name has been copied for the newly configured address group A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Contact Management 7 Click on OK The address group is sa
180. cifies the time when the current mode was activated in UTC GMT e Current activation local This input field specifies the time when the current mode was activated in local time e Next mode The next applicable encryption mode is displayed in this field e Next activation UTC This input field specifies the time when the next mode was activated in UTC GMT A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 53 Configuration and Settings Advanced Tab e Next activation local This input field specifies the time when the next mode was activated in local time NOTICE f you operate the OpenScape Desktop Client without central configuration signaling and voice data is usually unencrypted 2 3 4 SIP Service Provider Settings NOTICE To edit the SIP Service Provider settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose By setting the SIP Service Provider you configure the OpenScape Desktop Client for being used as softphone at an SIP communications system IMPORTANT OpenScape Desktop Client Enterprise Web Embedded Edition must not be used as SIP softphone in a terminal server environment To edit the SIP Service Provider settings select on the tab Advanced gt SIP Service Provider Then click on one of the following settings 2 3 4 1 System Services Select under Adva
181. connection Terminates the held call Controls of the consultation call During the consultation call the following call control features are available in the area of the active consultation call A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 111 Operation Reference Workspace Function Windows Transfer active call You can use this function to transfer the call to another device from your list of preferred devices for resuming the call from there The following dialog opens Transfer to b ramer e A click on the Transfer to button displays the list of your configured preferred devices You can select a list entry as forwarding destination ll Set active call to on hold NOTICE This feature is unavailable in combination with a HiPath 4000 Via this feature you hold the active call Pick up held call NOTICE This feature is unavailable in combination with a HiPath 4000 This closes the connection to the consultation call subscriber You are automatically reconnected to the original caller s Close connection The consultation call is terminated 3 9 2 6 Conference Connection 112 Depending on the system environment and your participant privileges creator moderator invited participant the Call Control window of an active conference offers different controls Depending on the OpenScape UC Application system environment the Call Contr
182. content for example PIN phone number etc by simultaneously pushing Ctrl C to the clipboard Then click on amp Paste the copied content via Ctrl V in the DTMF dialing keyboard Enable gg at the top right margin on the DTMF dialing keyboard for sending this content The selected DTMF characters are displayed at the top left margin of the DTMF dialing keypad e Video camera preview on off SIP only NOTICE This icon is only displayed if you operate the program at an SIP communications system OpenScape Voice and have an operable video camera currently used by a video scheme of the SIP Service Provider A click on this icon activates or deactivates the preview of your own video image fe Switch video call on off SIP only NOTICE This icon is only displayed if you operate the program at an SIP communications system OpenScape Voice and have an operable video camera currently used by a video scheme of the SIP Service Provider The state of this icon active oe or disabled specifies whether or not video resources are reserved during the connection setup It thus determines whether the call shall be initiated as video or pure audio call The icon for activating disabling the video call feature is inactive by default i e the feature is in idle state Consequently all calls are set up as pure audio connections However you can extend such connections to video connec tions via the icon in the Softp
183. ct list Surname Test Firstname Klaus Display Name Address group ri Company Surprise Department Location Building Room Business Phone 492328438578345 Home Phone Mobile Phone Video Phone Fax klaus test surprise com Business e mail Home e mail URL klaus test imsrv intra surprise net IM address userid286 im Comment Edit note OK Cancel 3 Perform the desired changes in that dialog A31003 S5070 U103 8 7619 01 2014 270 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Contact Management 4 Click on OK Your modifications have become valid and the dialog closes 6 5 4 How to Import Microsoft Outlook Contacts How to import address data from your Microsoft Outlook contact list in your OpenScape UC Application contact list Step by Step 1 Select in the Microsoft Outlook menu bar File gt Import Export The Microsoft Outlook wizard for importing or exporting files starts 2 Choose in the selection field the Export to a file option 3 Then click on the Next button 4 Inthe Create a file of type field of the next dialog select the Comma Separated Values Windows option 5 Confirm your selection with a click on Next 6 Inthe Select folder to export from field of the next dialog select the Contacts folder 7 Click on the Next button The Export to a File dialog opens 8 Click on the Browse button The file selection dialog Browse
184. ct list for whom you have specified an e mail address the conference invitation is directly sent to this e mail address The invitation contains a user specific internet address for downloading the OpenScape Web Collaboration client module After you have executed the downloaded file the online session opens If the other participant is not available as contact in your contact list a dialog opens in which you can enter the e mail address to which the conference invitation shall be sent In this dialog you can also determine whether the participant shall be automatically entered as contact in the contact list This dialog is displayed even if no e mail address has been specified for the contact from the contact list NOTICE The icon for requesting a web conference is also displayed with active calls that for logical reasons are not extended to a web conference such as connections to a mailbox for example OpenScape Voice Portal or to an automatic telephone exchange for example OpenScape Auto Attendant Consequently this icon has no function in such cases Change device hand over active call This feature lets you forward the active call either to another device and you resume the call from there or to another subscriber The following dialog opens J J Handover to ate Transfer to b ranean v e In this dialog the following options are available Handover to A click on this option opens a list of your configu
185. currently active speaker is displayed on the video screen Self View You can use this option to display your own video sequence in addition to the video sequences of other video conference participants If you invoke this function once more displaying your own video sequence will be disabled to restore the defaulted state Options You can use this menu to see conference and video streaming information Conference Information Select this function is you wish to display the status window head up display with information about the current conference on the video screen In this status window you see the following information from left to right e Name display of video incompatible conference participants e Conference locked unlocked icon e Conference muted unmuted icon e Conference duration display e Number of video incompatible conference participants e Number of video compatible conference participants Video Information Select this function is you wish to display the status window head up display with video streaming information on the video screen In this status window you see the following information from left to right e Resolution of the video signal on the current device e Encoder quality of the video signal in percent e Bandwidth for the received video signal e Number of data packages sent for video streaming e Number of complete data packages for the decoder iFrames NOTICE The video transmission or scr
186. d in the workspace a briefly pulsating Voicemail Box function window shows where to find the desired information The toolbar of this function window lets you reach the following features e x Delete journal entries To delete a journal entry select the corresponding entry Then click on t If you want to delete several journal entries simultaneously select the corre sponding entries and click on t You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry IMPORTANT lf no single journal entry has been selected all journal entries are deleted when you click on x e B Save a voicemail entry locally If you want to locally save a received voicemail select it in the journal and click on B A directory selection dialog opens in which you can specify the storage location and the voicemail name After you have locally saved the voicemail it is still available also after removing it from the Voicemail Box Under the toolbar of this function window you find the table header for the voicemail entries By clicking the column description you can sort the voicemail entries by Date or Name A voicemail entry in the Voicemail Box contains the following elements from left to right e Acheck box to select voicemails for playing or deleting e The status of the respective voicemail The voicemail has not been played yet The voicemail has been
187. d on with the same mobile number combo box you can define how the DLS server is to behave if you are logged in at another device or at OpenScape Desktop Client with your mobile user profile at the time of the login at OpenScape Desktop Client or at a device SIP Mobile User Logon When the client is started and there is another user logged on with the same mobile number ask for confimation Mobile User Password e ask for confirmation If you are logged in at a device with your mobile user profile and this option is selected a message Is displayed at the OpenScape Desktop Client start This message informs you that you are already logged in at another device which is indicated with its MAC address or assigned phone number with the same mobile user profile Select Yes to log off from the other device and to start the OpenScape Desktop Client as mobile user Select No to abort logging on to the OpenScape Desktop Client If you are still conducting a call on the device there are two options which depend on the DLS configuration The active connection is closed after a pre set time and the OpenScape Desktop Client logs on to the communications system Logging off from the device is denied by the DLS You can try again after finishing the call e log them off without confirmation You are automatically logged off from the other device at which you are logged in at the time of the program start with the same mobile user profile
188. d speeds for Download or Upload are preset by default they can be modified Audio Codecs Determine in this section the codec sequence required for voice communication The three audio codecs that OpenScape Desktop Client supports are G 711 G 729 and G 722 Priority 1 Use this combo box to select the audio codec to be used for your voice connections with the highest priority Priority 2 Use this combo box to select the audio codec to be used for your voice connections if the audio codec with the highest priority is not available Priority 3 Use this combo box to select the audio codec to be used for your voice connections if the audio codecs with Priority 1 and Priority 2 are not available Packet length ms Select Auto here or enter the desired value in milliseconds Jitter Buffer ms To avoid voice packet loss which can result in poor voice quality and dropouts set the buffer size in this field We recommend to set the jitter buffer to value 60 The jitter buffer caches all incoming voice packets for the period A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab set and then forwards them to the audio device s sound output The jitter buffer continues to forward voice packets until none are left even if the network does not deliver new voice packets quickly enough This avoids dropouts When selecting the optimu
189. d to an OpenScape Voice V5 This feature enables you to automate a connection setup to a subscriber who does not answer the phone in the PBX If the target subscriber is available but does not answer the phone you can activate the callback feature as follows Step by Step 1 In the Call Control function window click on When the target subscriber hangs up the next time the PBX informs the program accordingly The program then lets you know by a call in the Call Control function window that the target subscriber is available NOTICE f you have initiated a callback from a preferred device that is not your ONS device the callback will in due course not be indicated on the preferred device but on the device with the associated ONS phone number 2 Accept this call with a click on in the Call Control function window You are connected to the desired subscriber NOTICE CCNR cannot be used if the callee rejects the call or the PBX of the callee does not support the feature 6 6 13 How to Terminate a Call How to clear a connection listed in the Call Control function window Step by Step Click in the Call Control function window on in the area of the active call The connection is cleared and does no longer appear in the Call Control function window 6 6 14 How to Accept a Call within the Call Pickup Group This section shows you how to accept a call intended for another member from your call pickup group in his her absenc
190. db Babe Seeks hee ieee eo are ees be 106 392 Gali COMUOM rae brake ho ne we Mae ee ae ea ee ee ec a a a ee ee ewe ws 107 S260 MDN Galis ected ere Sa ce row a docks ayo el awoke ace Rea n dh e th wae Rw BOM arte we have we eer ey won Hebe 108 29 22 INCOMING eam Calli nt et te iss bate obese eee tia bees bess aed ewe ets 108 392Z P ACIVE Cahu orate Bk cng ead S Mare haere es a Sas ahaa oO A ad ee ye hm eS Be 109 3 9 2 4 Outbound Connection 0 0 00 ee ee eee eens 110 09 2 5 CONSUNALON Gall s 6 3 ox winds egw Sen whos REP oh ee 2 4 oe 2 Ae el ele oo eee es owe ares alee ae 111 3 9 2 6 Conference Connection 0 0 00 cc e eee teen eens 112 3 9 2 7 Controlling Conferences by Telephone Hotkeys 0 0 00 cece eee 115 3299 SOMA Ss aaa ag ad e RS we OS See a eR ee ERE ee ae eee ees 117 3 9 3 1 Information in the Contacts Function Window 20 0 0 0c eee 119 3 9 3 2 Controls in the Contacts Window 0 0 ccc ee eee eee 121 3 9 3 3 Input Mask of a Contact Adding a Contact a na naana aaea 128 3 9 3 4 Input Mask of a Contact Editing a Contact 0 aaa aaaea a 130 3 9 4 Instant Messaging a0 664 054282406h2u oe bodes at seksi od bebe wthes Luee anew oe a a oie ae 132 3 9 4 1 Controls in the Instant Messaging Dialog 0 0 cc ee ees 134 A31003 S5070 U103 8 7619 01 2014 4 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Contents IIo CONE ren
191. ded by the system administrator Chat message NOTICE You can perform these settings while logging in and also during operation e The Play tone on new incoming message check box is ticked by default This setting makes the OpenScape Desktop Clientsound a default tone that notifies you about every new chat message e When you activate the Use individual tone check box you can select the desired sound file in wav format for signaling new chat messages A31003 S5070 U103 8 7619 01 2014 80 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab Screensaver and locked workstation NOTICE You can perform this setting during the login and also while operating the OpenScape Desktop Client When the Set presence status to Be right back when screensaver is active and or desktop is locked check box is ticked the OpenScape Desktop Client checks whether Available is your current presence status If so it is automatically reset to Be right back When unlocking the workstation or deactivating the screensaver the presence status is automatically reset to Available NOTICE f you have set a presence status different from Available and activated the screensaver or locked the workstation this presence status is kept NOTICE f the above check box is not active your presence status remains unchanged when you activate the screensaver or lock the workstation A31
192. device with a maximum of 32 characters e Video Phone Here you can enter the number of a video compatible device with a maximum of 32 characters e Fax Here you can enter a fax number with a maximum of 32 characters e Business e mail Here you can enter an e mail address with a maximum of 64 characters e Home e mail Here you can enter an e mail address with a maximum of 64 characters e URL Here you can enter a URL address with a maximum of 64 characters e IM address Here you can enter an instant messaging address with a maximum of 64 characters e Comment Here you can enter a comment with a maximum of 255 characters Click on the Edit note button to add a new note to the contact entry or to edit an existing note A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 131 Operation Reference Workspace Function Windows With a click on OK you can save performed settings and close the input mask With a click on the Cancel button you can close the input mask without saving performed changes 3 9 4 Instant Messaging The Instant Messaging window enables you to send text messages to OpenScape UC Application users who are currently online You can also receive such messages from other OpenScape UC Application users If your chat partner is logged in at the system and at the instant messaging IM service messages are instantly delivered as you send them so that your colleague may
193. dialog proceed as follows e Via the Contacts function window Click More Options and select the Edit Tell Me When option NOTICE The Edit Tell Me When option is displayed in the More options list only if you have selected the contact for whom you would like to modify the Tell Me When feature already set e Via the button 2 of the corresponding ell Me When list entry in the List of all Tell Me When entries dialog All settings that can be modified in this dialog are identical to the settings you can configure when activating the Tell Me When feature NOTICE lf the Tell Me When feature has been set for the selected contact the Expires in combo box displays additionally the remaining time Furthermore you can use the Delete button to deactivate the Jell Me When feature for the selected contact Notifier toasts inform the OpenScape UC Application user about an incoming instant message or show an incoming call They always appear in the bottom right area of the desktop A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 235 Communicating with Contacts Notifier Toasts 236 Incoming call The notifier toast depicted here is displayed upon the first ring initiated by the incoming call and until the call is accepted or the caller hangs up 7 if amp Incoming call from Medici Paolo Fax 0039 7508 901 158 oe Ly 4S The notifier toast displays the
194. dialog opens Switch to the Advanced tab Under HiPath Provider gt Device you select your Phone type and your Key module type if required Under HiPath Provider gt Main connection set the following parameters e Type lt Select your PBX here gt e Gatekeeper lt Enter here the IP address of the communications system s gatekeeper gt e Extension number lt Enter here the number under which you can be reached on the connected communications system gt e Password lt Specify here the password configured for your extension number gt e Own IP address lt Select the Detect automatically option gt Under HiPath Provider gt Main network access determine the following parameters e Country code lt Enter here the international prefix for your site for example 49 for Germany gt e Area code lt Enter here the area code of your location without leading zero gt e System identification number lt Enter here the system identification number gt e Trunk code lt Enter the code configured on your system for allocating outbound trunks for example 0 gt e Prefix for long distance calls lt Enter here the network operator code for long distance calls for example 0 gt A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step First Steps after the Installation Prefix for international calls lt Enter the network operator code for inter nat
195. ditional code gt lt prefix gt lt phone number gt Test Click on the Test button to open the following dialog and test your entries e Extension to be dialed Converted intemationally Effectively dialed Close 44 Extension to be dialed Enter the number to be dialed in this entry field Based on the currently set parameters the OpenScape Desktop Client determines the phone number in international format A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 2 3 3 6 Failover A31003 S5070 U103 8 7619 01 2014 Configuration and Settings Advanced Tab Converted internationally The phone number entered in the above field is automatically displayed in this field Effectively dialed This field displays automatically the actually dialed number Depending on the set network access parameters the number may be shorter for example if an internal phone number has been recognized NOTICE To edit the failover settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose If you use the OpenScape Desktop Client with a failover communications system then OpenScape Desktop Client will be automatically switched to the specified fallback communications system if the main communications system fails After this switch OpenScape Desktop Client attempts in regular intervals to reach and
196. dows 3 9 Workspace Function Windows The workspace contains the following function windows e Call Control e Contacts e Instant Messaging e Conferences e Directory Search e Journal e Missed Calls e Voicemail Box e Forward Call e Bookmarks e Team View These function windows can be displayed individually via the tab bar under the program s main menu in the workspace of the main window All function windows except Forward Call and Bookmarks can also be opened separately via the Pearl menu The following sections describe the available function windows their controls and functionality 3 9 1 General Controls 106 At the bottom margin of the function windows you find among other things operating elements that serve for facilitating the navigation in the corresponding window Thus the value next to Entries indicates which entries you currently see for example 1 10 and in brackets the total number of entries contained in the window If more entries exist than can be displayed in the list icons will become active for browsing in the respective window Use the following icons to selectively display list entries e gt The next entries are displayed Example If six entries can be seen in a journal the next six entries are displayed e The previous entries are displayed Example If six entries can be seen in a journal the previous six entries are displayed e kj The beginning of the list is displayed in the
197. e A31003 S5070 U103 8 7619 01 2014 282 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Communicating with your Contacts Prerequisites e You and the called subscriber belong to the same call pickup group that has been created in your communications system for example OpenScape Voice The call pickup feature has been assigned to all members of the call pickup group e Acode has been specified on the communications system for example OpenScape Voice for the Call Pickup feature e The same code is configured for the Call Pickup feature in the Settings gt Advanced gt SIP Service Provider gt Codes dialog To accept a call for another member of your call pickup group proceed as follows NOTICE Incoming calls destined for other members of your call pickup group are not indicated to you in any way in the OpenScape Desktop Client Enterprise Web Embedded Edition Step by Step 1 Enter the Code for the Call Pickup feature in the lt Name or Number field of the main menu 2 Click on to the right of the lt Name or Number gt field The Call Control opens You are connected to the caller 6 6 15 How to Display missed Calls How to display a list of all missed calls Step by Step Click on Missed Calls in the tab bar under the main menu The Missed Calls tab opens in the workspace This tab lists all missed calls 6 6 16 How to Sort Journal Entries by Call Type How to dis
198. e Mobile time zone Using the 2 icon you can set the time zone to be displayed for you in the Journal This is useful when you are in a different time zone working from there with the OpenScape Desktop Client The event time is then displayed in local time You can switch the Journal entries display from local time to the time of the configured mobile time zone and vice versa with a click on in the toolbar Other OpenScape UC Application users who you have as A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Common contacts in your contact list see your current time when they hover the mousepointer on your presence status symbol In this case this is the local time you have previously set as mobile time zone After you have set the GUI appearance you choose from the following options e Click on the Apply button to save your settings without closing the General Settings dialog e Click on OK to save your settings and to close the General Settings dialog e Click on the Cancel button to close the General Settings dialog without saving the settings already performed 4 1 2 Journal On the Journal tab you perform the settings for creating the journal entries and for the notification feature You reach this setting dialog via menu gt General gt Common tab gt Journal tab General settings Common Presence Addresses Team Appeara
199. e Step by Step First Steps after the Installation You use this dialog to log on to the OpenScape UC Application system with the integrated OpenScape Web Client After you have successfully logged in at the system you can use the OpenScape UC Application features NOTICE f the Single Sign on feature has been configured for your Windows user account the above dialog is not displayed Single Sign on enables you to use the features of the OpenScape UC Application via the OpenScape Desktop Client after logging in at your workstation without having to additionally authenticate against the OpenScape UC Application system You find continu ative information about Single Sign on in the administrator documentation OpenScape UC Application NOTICE f the Single Sign on feature has been configured for your Windows user account the above dialog is not displayed Single Sign on enables you to use the features of the OpenScape UC Application via the OpenScape Desktop Client after logging in at your workstation without having to additionally authenticate against the OpenScape UC Application system You find continu ative information about Single Sign on in the administrator documentation OpenScape UC Application Step by Step 1 Enter your User name 2 If required select your domain via the Domain combo box NOTICE The combo box for selecting a domain is only available when several domains have been configured Selecting a domain is necessar
200. e Microsoft Outlook integration 1 2 3 4 Switch to the address book of your Microsoft Outlook client Select the desired contact and click in the Microsoft Outlook toolbar on the Dial icon If the selected contact includes several phone numbers a selection dialog opens In this dialog mark the phone number you wish to use for the call Then click on the Connect button in the selection dialog The call is initiated and the selection dialog closed OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 279 Step by Step Communicating with your Contacts 6 6 7 How to Change your Preferred Device during an Active Call Step by Step This action allows you to stay in control of the call 1 Click on amp in the area of the displayed call in the open Call Control window The Redirecting Call dialog opens 2 Selectthe Transfer to option 3 Select the desired device in the displayed device list The call has been transferred to the new device and must be continued at this device 6 6 8 How to Make a Consultation Call 6 6 9 How to Toggle 280 Step by Step Prerequisites Step by Step If you are in an active call and wish to call another subscriber for consulting him her proceed as follows 1 in the Call Control function window enter the phone number of the subscriber you wish to consult in the New Call input field 2 Click on to the right of the New Call field to
201. e monitored with help of heartbeat procedures A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 57 Configuration and Settings Advanced Tab 58 Duration 90 3600 sec Specify here the duration of the timer in seconds admissible range 90 3600 sec Value 0 means the timer is off Transaction Timer Duration 3000 32000 ms The OpenScape Desktop Client expects a response from the SIP server to its SIP request for example when setting up an SIP connection within this period The default value set for this parameter is 32000 ms When this period has expired and the OpenScape Desktop Client has not yet received an answer from the SIP server an error message is generated An example is the error message Request Timeout in the case that the network can be reached but the SIP server temporarily or permanently cannot NOTICE The required details are provided by your administrator or PBX administrator TLS Connectivity Check If OpenScape Desktop Client is connected to an OpenScape Voice via the TLS protocol the connection to the PBX can be checked regularly AS soon as a connection breakdown has been detected the program attempts automatically to re establish the connection to the PBX NOTICE You can change the settings for monitoring the TLS connection to the OpenScape Voice after you have selected the TLS option under Protocol Enable Check If a tic
202. e Contacts window A31003 S5070 U103 8 7619 01 2014 NOTICE Some features will not become active until you select a contact entry in the contact list OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 121 Operation Reference Workspace Function Windows e 4 Create new contact entry Click on to create a new contact entry The contact entry mask opens Add entry to contact list e Xx Delete contact entry To delete a contact entry select it Then click on amp If you want to delete several user entries simultaneously select the corresponding entries and click on x You can make your selection by pushing the Ctrl key and simul taneously clicking the contact entry or by clicking the radio button that precedes each contact entry A31003 S5070 U103 8 7619 01 2014 122 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e l Change contact entry To edit a user entry select the corresponding entry and click on The contact input mask with the already available data opens Change entry in the contact list Surname Test Firstname Klaus Display Name Address group ri Company Surprise Department Location Building Room Business Phone 492328438578345 Home Phone Mobile Phone Video Phone Fax klaus test surprise com Business e mail Home e mail URL klaus test imsrv intra surprise net
203. e Referral extension You can enter a direct dialing number to which your calls will be deflected if necessary The number entered here is used when activating the call forwarding to the referral extension Your deputy may be an OpenScape UC Application user a user on your PBX or an external user you need exchange access to enter an external number for a deputy If the deputy in an internal subscriber you can enter the number in short form that is as extension number or in long form for example 32323 or 49 89 722 32323 Otherwise enter the number in international format The phone number may not contain more than twenty two digits Enter the number of the desired extension without the CO exit code and prefix 0 but include the country code NOTICE Use a personal greeting to notify any callers that they can use the key combination 0 gt 7 to connect to the configured referral extension e Mailbox options You can define a detailed or short version of the user prompts of your voicemail box and the relative playback volume Example of a standard greeting Select the star button to correct your entry Example of a short greeting Correct entry with star e Caller options You can provide callers with the option to mark the message they leave as urgent If you activate this option the caller receives another menu after recording his her message in which he she may select the respective option via telephone e Si
204. e Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose Network access settings must be entered when call number normalization is active Network access settings location information are needed for setting up a direct connection to telephone numbers from OpenScape Desktop Client direc tories or call lists These settings are also used for converting call numbers into the internationally dialable format If these settings are not configured properly you may encounter problems when setting up connections Network access settings are not needed when call number normalization is inactive A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 39 Configuration and Settings Advanced Tab Select the HiPath Provider option on the Advanced tab and open the Main network access dialog to configure the network access settings The parameters you see in the figure are only examples 40 Country code 49 Area code 2404 System identification number 24 Extension range Trunk code 57 Frefix for local calls 0 Prefix for long distance calls 0 Prefix for intemational calls 00 Additional code for local calls Additional code for long distance calls Additional code for intemational calls Test Country code Enter here the international prefix for your location for example 49 for Germany Area code Enter here the
205. e UC Application V7 ODC Enterprise Web Embedded Edition User Guide 129 Operation Reference Workspace Function Windows IM address Here you can enter an instant messaging address with a maximum of 64 characters Comment Here you can enter a comment with a maximum of 255 characters Ask lt contact name gt for the permission to receive presence infor mation When you integrate another OpenScape UC Application user in your contact list with help of the directory search you send a presence prompt to this user automatically even if this option has not been selected The relevant user can then deploy this prompt to decide whether or not to allow you monitoring his her presence status If in contrast a contact is added manually thus without directory search use this option is grayed out and unavailable With a click on OK you can save the performed settings and close the input mask With a click on the Cancel button you can close the input mask without entering any contact data or saving the performed changes 3 9 3 4 Input Mask of a Contact Editing a Contact 130 In the Contacts window you find the f icon that lets you edit an existing contact of your contact list After you have clicked on this icon the following input mask with the contact s data opens Surname Firstname Display Name Address group Company Department Location Building Room Business Phone Home Fhone Mobile Phone Video Phone
206. e UC Application server from the presence and conferencing area The client provides middle sized and large enterprises with the option to integrate e mail Voicemail Fax and Instant Messaging services When you connect this software solution to an OpenScape Voice it enables video telephony The OpenScape Desktop Client Enterprise Web Embedded Edition serves more purposes than being used as softphone on individual user computers As CTI client in a terminal server environment it enables controlling phone devices 1 1 Target Group of this Manual This manual addresses e all users who deploy OpenScape Desktop Client in particular also newcomers who require information about the program interface and operating OpenScape Desktop Client e advanced users who want to customize OpenScape Desktop Client The instructions contain important information about using OpenScape Desktop Client safely and correctly Please follow them precisely to avoid operating OpenScape Desktop Client incorrectly and to make best use of this application 1 2 Contents of this Manual This manual describes how to configure and operate OpenScape Desktop Client Enterprise Web Embedded Edition after the setup The information is structured as follows Chapter 1 About this Manual In this chapter you find information about the structure and use of these operating instructions as well as a list of all acronyms used Chapter 2 Configuration and Settings This chapt
207. e again A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 397 Voicemail Settings Recordings A31003 S5070 U103 8 7619 01 2014 398 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Index Team tab 225 A Acronym directory 18 adding 267 Adding removing modules 24 Additional code 41 44 65 HiPath provider 41 44 Additional speaker 22 254 256 on off 197 Address group assigning 129 131 153 Address groups 224 Addresses 220 exporting 223 importing 221 Ad hoc conference 138 142 Ad hoc web conference starting 300 Area code HiPath provider 40 43 Area code SIP 64 Audio codec 74 Audio controls 195 Audio devices 21 240 automatic detection 256 configuring 240 Audio response 22 254 256 Audio scheme adding 22 254 changing 23 deleting 23 selecting activating 23 signal response 22 254 257 Audio scheme sequence 23 B Behavior of the video streaming 179 Blind transfer 55 Bookmarks 166 Bridge number 148 C Call accepting 196 278 Call control 107 A31003 S5070 U103 8 7619 01 2014 active call 109 consultation call 111 incoming call 108 outbound connection 110 Call forwarding 165 Call pickup 283 Callback key configuration 68 on no reply CCNR 282 to busy subscriber CCBS 281 Calling with Microsoft Outlook 279 Camera image 175 Camera preview 191 Central configuration 34 Changing a device 280 Changing t
208. e button The file selection dialog opens Select the file that you wish to import Specify in the The address data was exported from combo box the data source from which the data to be imported shall be obtained Set one of the following import options for the import e Replace duplicates with items imported e Allow duplicates to be created e Do not import duplicate items e Delete all items in list prior to importing data Click on the Import button to start the import process The system accepts the import job and queues it in its job list Click the Close button The General settings dialog closes Importing addresses is now complete and the imported contact data is displayed in the Contacts window 6 5 7 How to Edit a Presence Prompt As soon as an OpenScape UC Application user has added you to his her contact list by directory search you receive a presence prompt as OpenScape UC Application user In this dialog you can decide whether or not to allow the prompting user to see your presence information How to edit a presence prompt A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 273 Step by Step Contact Management Step by Step 1 Click on amp presence prompt list The Presence Prompting dialog opens fa OpenScape WebClient Presence Prompting List 5 mE Presence Prompting List Ja username2162 would like to see your presen
209. e call is redirected You keep control over the connection the call control e Reject call Click on this icon to cancel the connection setup The Call Control window is closed A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Communicating with Contacts Notifier Toasts Receiving a new instant message instant messaging chat Another type of notifier toast informs the user that he she has received a new instant message This notification displays the sender s name and parts of the message body the entire text When you click on an area in the notification the Instant Messaging function window opens the top area of which showing the complete instant message text NOTICE To display this notifier toast even if the OpenScape Desktop Client or the OpenScape Web Client is shut down the OpenScape Desktop Integration must have been installed and started on the system Please obtain more detailed information about the installation function and operation of the OpenScape Desktop Integration from the OpenScape UC Application V7 Client Applications manual A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 237 Step by Step General Information 6 Step by Step The information contained in this chapter helps the user to quickly familiarize himself herself with the basic features of this software solution 6 1 Gen
210. e cannot be reached The SIF Softphone menu signals the restricted operation mode by the 8 icon Operation is not interrupted NOTICE Survivability describes here the ability of the communi cations network to maintain the service for network subscribers even in case of existing errors in the network You find detailed information about Survivability in the administrator manual of the OpenScape Voice V4R1 or V5 Using an outbound domain enables you to make calls without having to specify the complete SIP addresses SIP URIs SIP phone numbers when dialing For example the SIP phone number to be dialed reads sip 0123456789 Domain Name You can enter only 0123456789 in the lt Name or Number gt input field in the main menu The SIP communications system completes the SIP phone number to the dialed A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 61 Configuration and Settings Advanced Tab Select the entry Advanced gt SIP Service Provider gt Outbound Domain to define the parameters for the outbound domain and the SIP gateway server ao aceataaantascacsceacacsceanstacccesrccecasueeat Domain name W Delete port entries in INVITE headers Gateway Server Connection Delete DNS SRV port specification in ROUTE headers Use Default Port Use Custom Port e Use Outbound Domain Activate this option so that you can fill in the fields in this dialog
211. e connected commu nications system e Password Specify the password configured for your extension number e ACD agent number If available enter your ACD agent number e Emergency call number Specify the emergency call number Your system administrator will provide information on this e Own IP address Via this combo box you familiarize the OpenScape Desktop Client with the own IP address Ifan own IP address is assigned to the network card of the user computer select the Detect automatically setting here A31003 S5070 U103 8 7619 01 2014 38 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab f several IP addresses are assigned to the network board of the user computer they are all listed in this combo box Select the desired IP address In the Security section you can perform the following settings e Mode From this combo box you can select the security mode that is also selected as security mode on the connected communications system e Gatekeeper ID Specify the Gatekeeper ID already configured on your PBX e Time window Sec Under this option you can enter the time in seconds Your system adminis trator will provide information on this NOTICE You can obtain more detailed information about these parameters from your system administrator 2 3 3 3 Main Network Access NOTICE To edit the main network access settings you need to open th
212. e displayed phone number or another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the respective receiver icon flagged with an additional small triangle The voicemail row is then enlarged and shows all phone numbers under which this subscriber can be reached 3 9 9 2 Controls in the Voicemail Box Window The toolbar of this function window lets you reach the following features x Delete journal entries With a click on ix you can delete a selected voicemail entry lf you want to delete several voicemail entries simultaneously select the corresponding entries and click on x You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry amp Save a voicemail entry locally If you want to save a received voicemail locally select it in the Voicemail Box and click on amp A directory selection dialog opens in which you can specify the storage location and the voicemail name After you have saved the voicemail locally it is still available also after removing it from the Voicemail Box Under the toolbar of this function window you find the table header for the voicemail entries With a click on the column description you can sort the journal entries ascendingly or descendingly by Date Name and Number A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User G
213. e fallback system in this field e Password Specify the password configured for your extension number on the fallback system in this field e ACD agent number If available enter your ACD agent number e Emergency call number Specify the emergency call number Your system administrator will provide information on this e Own IP address Select your own IP address or Detect automatically in this combo box In the Security section you can perform the following settings e Mode From this combo box you can select the security mode that is also selected as security mode on the connected communications system e Gatekeeper ID Specify the Gatekeeper ID already configured on your PBX A31003 S5070 U103 8 7619 01 2014 42 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab e Time window Under this option you can enter the time in seconds Your system adminis trator will provide information on this NOTICE You can obtain more detailed information about these parameters from your system administrator 2 3 3 5 Fallback Network Access NOTICE To edit the fallback network access settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose NOTICE You only need to perform the fallback network access settings if you operate the OpenScape Desktop Client with a fallback system Select on the
214. e following parameters A31003 S5070 U103 8 7619 01 2014 Server lt Enter here the IP address provided by your system adminis trator gt OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 243 Step by Step First Steps after the Installation e You determine the port for the server connection in the Connection section Your system administrator will provide further information 4 Under SIP Service Provider gt Proxy set the following parameters e Server lt Enter here the IP address provided by your system adminis trator gt e You determine the port for the server connection in the Connection section Your system administrator will provide further information 5 Under SIP Service Provider gt Network access enter the network access data provided by your system administrator NOTICE Make sure that the Normalize call numbers option has been set under SIP Service Provider gt Address conversion The network access data is otherwise not required You have configured the OpenScape Desktop Client as your SIP softphone 6 2 3 How to Log on to the OpenScape UC Application System for the first Time The following dialog opens at the initial program start User name Password NOTICE This dialog is also displayed when you have quit the system via the main menu menu gt Logout A31003 S5070 U103 8 7619 01 2014 244 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guid
215. e following tabs Appearance On this tab you set the theme you prefer for the user interface In addition you can select the mobile time zone to be currently used Journal On this tab you perform the settings for logging calls and for the missed call notifications Forwarding On this tab you perform the call forwarding settings Devices On this tab you manage your devices You can add further devices to be used modify device settings and delete device definitions no longer required from the device list OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 201 General Main Menu Settings Common 4 1 1 Appearance Named device lists On this tab you can create phone number lists that you can select as preferred device Via the named device lists you can flexibly administrate the call order of the preferred devices You define the theme you prefer for the web interface on the Appearance tab You reach this settings dialog via the main menu under menu gt General gt Common tab gt Appearance tab General settings Preferred theme Standard Choose a time zone ri Central European Summer Time 202 OK Cancel Apply In this dialog the following options are available Preferred theme This combo box lets you select the web interface design you like most The options Standard and Crystal Sea are available by default NOTICE All illustrations in this manual show the Standard them
216. e idle OK ees You can open this dialog in two ways Either click on the Manage button in the Logon dialog and then select Settings Or during operation after the login select the OpenScape Options item in the OpenScape context menu that you open in the notification area of the Windows task bar NOTICE During live operation not all settings can be modified 2 1 Audio Schemes Tab 20 NOTICE Various audio devices are supported for operating OpenScape Desktop Client You find comprehensive information about these devices in the OpenScape Desktop Client Enterprise Web Embedded Edition setup guide A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Audio Schemes Tab So that you can conduct phone calls your computer must be equipped with speaker and microphone for example in the form of a headset NOTICE OpenScape Desktop Client supports operating a range of audio devices You find a list of these devices in the setup manual of OpenScape Desktop Client Enterprise Web Embedded Edition The hardware settings are grouped in audio schemes To set the audio schemes select in the Settings dialog the Audio Schemes tab during the user login Settings Audio Schemes Configured audio schemes and the sequence for activation Standard is used Voice recording Audio Response Additional speaker Signal response
217. e numbers 0049 35 12345 2000 to 0049 35 12345 4999 In this case the extension range reads 2000 to 4999 Enter the following in the Extension range field for these phone numbers b 2 4 0 9 3 b b the number must begin with a blank 2 4 the first digit may be a character between 2 and 4 inclusive thus 2 3 4 0 9 3 for the next three digits numbers 0 to 9 are allowed b the number must end with a blank Trunk code Enter here the code that has been configured on your system or on your PBX to allocate trunks for outgoing connections Prefix for local calls long distance calls international calls Enter the network operator ID for the respective call type in the corresponding fields For example in Germany no Prefix for local calls is used while for other countries in Europe and members of the NANP North American Numbering Plan the zero is used to mark local calls For example in Germany the prefix for long distance calls is 0 and the prefix for interna tional calls is 00 This data is independent from the configuration of the connected communications system and determined by the network operator Additional code for local calls long distance calls international calls Enter the additional digits to be used as call by call prefixes in the fields This data is independent from the configuration of the connected communications system The sequence of the various codes Is as follows lt office code gt lt ad
218. e relevant call Successful outbound call z Unsuccessful outbound call gt Successful inbound call A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows Unsuccessful inbound call Forwarded inbound call Conference invitation specifying that the system will call you to join the conference Conference invitation specifying that you need to log on to the conference e Date and time when the call arrived or was made e Duration of the inbound or outbound call in the extended view only e Name of the caller or callee NOTICE The name can only be displayed if it is contained in the contact list or global address book e The Number you have dialed or that was transmitted by the caller in the extended view only e 4 to display the contact information that associates the selected journal entry A click on opens the Lookup Person dialog with the subscriber s contact data if available If no contact information could be found the user will be correspondingly informed in a dialog In this dialog you can integrate the selected person in your own contact list or you can search all configured directories for infor mation about this person e lt or amp Enables calling the displayed phone number or another phone number of the subscriber You can access the
219. e team also The team administrator keeps his her role until he she removes himself herself or is removed by another team administrator from the team or the team creator or another team administrator withdraws the privileges of managing a team from him her The creator of a team is automatically its team administrator also He she keeps the privileges of managing the team as long as the team exists and independently from modifications to the assigned profiles privileges in the CMP Other team administrators are not entitled to withdraw the team admin istrator privileges from the team creator e Team member A team member is an OpenScape UC Application user who is not allowed to manage the team Each team member can be appointed team administrator by another team administrator via the client GUI or by the system adminis trator in the CMP For working in the team OpenScape UC Application provides the Team View function window You reach the Team View function window with a click on the Team View tab in the tab bar displayed under the main menu A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 169 Operation Reference Workspace Function Windows 3 9 12 1 Team View Controls and Features The Team View function window shows the member list of the respectively selected team The Team View remains empty until you are added to a team as member or have created a team Depending on the
220. eans that your telephone availability display only changes to the Busy state if you call from one of your extensions If you do not want the availability display to change to status busy until a second call arrives set the value to 2 in the combo box After setting the desired presence status you can use the following controls Click on the Apply button to save your settings without closing the General Settings dialog Click on OK to save your settings and to close the General Settings dialog Click on the Cancel button to close the General Settings dialog without saving the settings already performed 4 2 3 Access Control List 216 On this tab you define the presence prompt behavior and manage the users who are allowed to view your presence status Using the options in the If other users would like to see your presence status combo box you can determine the program s behavior in the case that other users wish to see your presence status Depending on the option you select from the available three options this tab provides further settings and information The following options are available A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Presence e ask me With this option having been set you will always be asked whether the requesting user shall be permitted to see your presence status The Access Control List tab may look li
221. ectory search use this option is grayed out and unavailable The following presence statuses are available e Available Signal for the other OpenScape UC Application users that you can be reached at your workstation Unavailable Signal for the other OpenScape UC Application users that you cannot be reached at your workstation e Do not disturb Signal for the other OpenScape UC Application users that you can be reached at your workstation but do not wish to be disturbed A31003 S5070 U103 8 7619 01 2014 100 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu e Be right back Signal for the other OpenScape UC Application users that you have left your workstation for a short period e Busy Signal for the other OpenScape UC Application users that you can be reached at your workstation but only want to be disturbed in urgent cases e i In a meeting Signal for the other OpenScape UC Application users that you are currently in a meeting and cannot be reached NOTICE Do not forget to always set your current presence status so that your colleagues always know whether or not they can contact you The menu provides the Change Status Text option in addition Selecting this option opens the following dialog A Change Status Text E x Please enter your personal status text Your contacts will see this text at your status icon in their contact list H
222. ed for the voice connections in these fields NOTICE f no voice transmission is possible during operation despite a correct login make sure that the RTP port range is configured between 29100 and 29119 SIP signaling e Port In this entry field you specify the SIP port used for the signaling connections NOTICE lf you have set the TLS entry under SIP Service Provider gt Connection in the Protocol field specify value 5061 This port is used for secure connections 2 3 4 17 Mobile User NOTICE You can use the SIP Mobile User functionality only if a DLS server is available in your SIP communications system Furthermore the Use central configuration option must have been activated when setting up OpenScape Desktop Client In addition you must enter the DLS configuration parameters for the central configuration on the tab Advanced gt General gt Central Configuration The DLS mobility concept enables assigning phone numbers of specific persons or person profiles instead of specific devices In this way OpenScape Desktop Client users can communicate with their contacts independently from the device used When the device is changed the user keeps his her phone number and personal settings for example individual ringtone The DLS server administers for each mobile user a mobile user profile which consists of a mobility number and a mobile user password SIP Mobile User logon An SIP Mobile User can log on to the OpenScape Des
223. ed journal entry When you click on this icon the Lookup Person dialog with the subscriber s contact data if available opens e lt or amp Enables initiating an immediate callback to the displayed phone number or to another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the icon flagged with an additional small triangle The journal row is then enlarged and shows all phone numbers under which this subscriber can be reached 3 9 8 2 Controls in the Missed Calls Window The following features are available to you in the toolbar of the compact as well as extended view of the Missed Calls window NOTICE Some features do not become active until you select a journal entry A31003 S5070 U103 8 7619 01 2014 160 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e 4 Integrate as new user entry in the address book To transfer the contact data of this call to your contact list select the corre sponding call from the journal Then click on amp The contact entry mask opens with the contact information already known If required supplement the information and click on OK to store the data in your contact list e i Display user entry To view the information available for a journal entry select the corresponding call from the journal Then click on ai The data that associates this user is displayed in the s
224. ed outside the set business hours Click on Save your settings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Time Profiles 8 5 3 How to Select the Greeting Configuration Proceed as follows to switch from a simplified greeting configuration to the enhanced greeting configuration Step by Step 1 2 3 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Untick the Use simplified greeting configuration check box Click on the Save button at the bottom margin of the page Your modifications are saved 8 5 4 How to Create a Time Profile for the Simplified Greeting Configuration How to create a time profile for the simplified greeting configuration Step by Step 1 2 3 4 5 6 7 8 9 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system Tick the Use simplified greeting configuration check box Click on the Save button at the bottom margin of the Voice mail system page Your modifications are saved Click on Time profiles in the navigation section The Time profiles setting page opens on which you can perform settings for the new time profile Set whether a message recording should be allowed Activate or deactivate the Message recording not allowed option Set whether the caller may interrupt the greeting Activate or
225. ed this option the OpenScape Desktop Client uses the tone specified under File to signal incoming calls Under File you define the WAV or MP3 file that contains the desired ring tone Via the browse button you can look for the desired file NOTICE OpenScape Desktop Client copies the content of the selected WAV or MP3 file In this way the ring tone is still available even if the original sound file is deleted A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 2 3 3 0 Bandwith Reduction Configuration and Settings Advanced Tab NOTICE To edit the bandwith reduction settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose You can optimize the voice transmission quality by adjusting various settings to the current environment of your network setup To configure the voice transmission parameters select on the tab Advanced gt HiPath Provider gt Bandwidth reduction E Disable DMC C Teleworking C Suppress cyclical control message Codec sequence not compressing Codecs prefered besides G 729 prefered ka Codec packet lengths G 711 ms 20 G 723 ms 30 a G 729 ms 20 hi liter Buffer rs Ea The OpenScape Desktop Client displays the default settings Do not change them without instructions from your system administrator A31003 S5070 U10
226. ed to determine how an incoming call should be handled NOTICE Please note that the Forward calls to option is higher prioritized than a call forwarding by a rule profile e Preferred device If you use this option you can select another device to which the call will then be routed The one number service is displayed to a caller for incoming as well as outgoing calls You can specify additional routing options for incoming and outgoing calls via the general settings in the settings dialog You reach this dialog with a click on 2 or via menu gt General gt Common tab gt Forwarding tab A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 165 Operation Reference Workspace Function Windows e Forward incoming calls Use this option to select the device to which an incoming call is to be routed The forwarding destination is displayed to the caller In addition you can bind specific status conditions to the forwarding in the settings dialog You reach this dialog with a click on 2 or via menu gt General gt Common tab gt Forwarding tab It is possible to determine one device for each of the following statuses unconditional to routes a call to the phone number defined for this purpose without condition on busy to routes a call to the phone number defined for this purpose only when your line is engaged NOTICE This feature is only available for specific
227. eee eh ee RIES S OR SE ae 225 5 Communicating With Contacts sis toes ctesae ected eka Mahan Wetec ne Seca aie Beir a at 228 5 One NUMDeCr SCIVICe iisen digarr unaa B S wees Gea TEO AART eid ate he 228 5 1 1 How to Configure the One Number Service 0 00 cc ee eee ees 228 5 2 Reaching a Contact by Phone E mail or IM 0 0 0 ee eee 229 O23 TEIRM WAGI asena panga RSs oo a a eiedead w 6 Gch e a Ar ene ee ome Sas ea Seo ye Sash Bee 230 5 3 1 Tell Me When Feature Settings 0 0 0 0 0c ee eet eens 231 5 3 1 1 Features of the Tell Me When Notification Window 0 0 0 ee 233 5 3 2 List of all Tell Me When Entries 0 00 00 00 0c eee eee 234 5 3 3 Modifying Tell Me When SettingS 0 0 ee eee eee es 235 24 INOUUMECE FOASISin oe ak Bearers eat aaah ee Khe E a eee ate a he ee adie hea as 235 6 SIED DY SCOD a oie gost heb ceed Mil 5 ewe es Pai a re ek Nd eed Be ee ee 238 O21 General IMOFMAVOM sansene ecards Gis Sake Ghee a oes ad ee ee od OA Se EAE ee RSE Sk ee 238 OST MOW TO Stan Te Program eesi eos tak ie lee deem Goa Se a ark hee ee ee a eee ey Ep 238 6 1 2 How to Log on to the Program 0254 mde Sehdes ate 23 Beek wad etek eG Rees pees dt 238 6 1 3 How to Shut the Program Down 0 0c eee eens 239 6 2 First Steps after the Installation 0 2 0 00 eee tenes 239 6 2 1 How to Log on to the Program for the first Time 0 00 ccc ees 240 6 2 2 Mta CONMMGUPAUON aara 3
228. een resolution quality may change during an active call Such changes result from the bandwith for transmitting video data streams automatically adjusting to the available bandwidth resources of the communica tions system A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Softphone Menu When operating the displayed menu please heed the following points e Each conference participant has his her own menu In other words he she is the only one to see and operate this menu e An inactivity timeout is implemented for displaying the menu In other words if nobody uses the menu for a specific period it closes automatically The system default for this inactivity timeout is 20 seconds NOTICE Please also note the operating restrictions conditioned by the conference type moderated conference open conference 3 11 Softphone Menu You find the Softphone menu at the bottom margin of the main window Depending on the hardware and user settings different functions are displayed there The following figure is an example of the Softphone menu when the program is connected to an SIP communications system OpenScape Voice and used as SIP softphone Connection Status of the OpenScape UC Server i DTMF Voice RECOTING Dialing Connection Status Muting 7 of the SIP 3 7 ll B A amp TE E E l l Volume Menu Menu Displaying local Video Cam
229. elect a method proceed as follows to record a greeting on your telephone Step by Step 1 Enter the number of the telephone you wish to use for recording the greeting in the following dialog 172 25 5 60 needs some information es On which phone number do you want to be called Cancel 31197 2 Then click on the OK button Your phone rings As soon as you have picked up the receiver the following page is displayed Edit recording Name of private group Privat Refresh Refresh automatically Playback is paused Length of recording 10 0 Seconds Current position in recording 10 0 Seconds Positioning bar I Record gt Play Pause Go to position Seconds Exit 3 Click on the Record button Recording starts 4 Click on the Pause button to interrupt the recording The current length of the greeting is displayed on the positioning bar for your information 5 Click the Play button to play back the recording and listen to your recording via the telephone handset 6 If you are satisfied with your recording click the Exit button The recording is saved and the Recordings page reappears 7 If you would like to repeat the recording click the left end of the positioning bar to rewind to the start of the recording and then click the Recordings button to restart the recording A31003 S5070 U103 8 7619 01 2014 396 OpenScape UC Application V7 ODC Enterprise Web Embedded Editio
230. elect another language from the list of available languages 4 Then click on OK The Logon dialog closes The program is started 6 1 3 How to Shut the Program Down The program can be shut down as follows Step by Step 1 Rightclick the OpenScape icon in the notification area of the Windows taskbar The OpenScape context menu is displayed 2 Select Exit OpenScape The main window closes You are logged off from the program 6 2 First Steps after the Installation This section contains information about configuration adjustments to be performed at the initial program start after the setup NOTICE You find detailed information about the installation and uninstallation of OpenScape Desktop Client in the manual OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition Installation and Adminis tration A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 239 Step by Step First Steps after the Installation 6 2 1 How to Log on to the Program for the first Time To log on to the program for the first time proceed as follows Step by Step 1 Start the program The Profile creation dialog opens Profile creation Profile Please enter a new profile name 2 Enter the name of the new profile in the Profile Name field 3 Click on OK The First Login dialog closes The program creates the specified profile and switches automatic
231. en click on t If you want to delete several journal entries simultaneously select the corre sponding entries and click on x You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry IMPORTANT f no single journal entry has been selected all journal entries are deleted when you click on x e Print journal entries If you want to print the complete journal information click on amp The journal information is printed out in table form on your preconfigured printer e Adjust the time NOTICE This icon is displayed in the Journal function window only if a Mobile time zone has been defined in the General settings dialog under Common gt Appearance This is useful when you are in a different time zone working with the program from there The event time is then displayed in local time e Per caller Setting this check box determines that only one journal entry is displayed per caller If a caller tried to reach you several times only the last attempt will be logged Under the toolbar of this function window you find the table header for the journal entries By clicking the column description you can sort the journal entries by Date or Name A Missed Calls journal entry contains the following elements from left to right e Acheck box to select entries for editing e Show the status Missed Call of the relevant call e Date and Time
232. entry in this input field from In this calendar the current date is marked by a light blue rectangle by default Click on the desired date in this calendar to define the start date for the date list or rule It is marked by a dark blue rectangle and appears next to the from label OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 361 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter to This check box is disabled by default and the calendar data in this section is hidden Activate this check box to show this calendar Select the desired date in this calendar to define the end date for the date list or rule It is marked by a dark blue rectangle in the calendar and appears next to the to label Move one month back Move one month forward Return to the current month Move one year back Move one year forward e Click this button to edit the configured date e i Click this button to edit the defined time range e 2 Click this button to modify an existing date entry e x Click this button to remove a date entry from the date list e New Click this button to create a new date entry e Undo Click this button to undo the changes made to a date entry NOTICE The Undo button is inactive until you define a date entry for the selected date list 7 3 4 1 How to Create a Date List This section explains how yo
233. enu the menu view is displayed for 20 seconds After this period the video menu closes automatically NOTICE To hide the video menu manually enter once again The following overview shows how the menu selection functions are assigned to the phone or DTMF keys Move up one step in the menu Back to previous 1 2 3 Switch to sub menu menu ghi jkl mio 6 tuw Wey g 4 Selection key she a 186 Move down one step in the menu A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only Move up in the menu list Move back one menu level from a sub menu Trigger the currently selected function If available open the associated sub menu Move down in the menu list The displayed video menu provides the following function menus e Conference This menu lets you apply the following functions to the conference Participants Select this function for displaying the participant list for a conference Via the command you can hide the participant list again Mute Select this function for muting the entire conference Invoking this function once more undoes the muting The current muting status of the conference is displayed in the status window head up display Conference Information in the top right area of the video screen NOTICE In case of a
234. eparate Lookup Person window e x Delete journal entries To delete a journal entry select the corresponding entry Then click on t If you want to delete several journal entries simultaneously select the corre sponding entries and click on t You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry e Print journal entries To print the complete journal information click on amp The journal information is shown in a separate window in tabular form With a click on the Print button the list is put out on your printer e Adjust the time NOTICE You see this icon in the Journal function window only if in the General settings dialog on the tab Common gt Appearance a Mobile time zone has been configured This is useful when you are in a different time zone working with the program from there The event time is then displayed in local time e 2 Configure A click on 2 opens the following dialog with the settings for creating the journal entries and for the notification features Common Create Journal entries For all calls Not activated Notification for missed calls E Mail Address Not activated v Language German v Format Text he OK Cancel Apply In this dialog you can activate deactivate creating journal entries Furthermore you can determine whether to send a missed calls notification and if so to which e mail
235. er Guide Voice mail system settings Change PIN Change Voice Mail System Active voice mail system PHONEMAIL Referral extension Extension number Mailbox options User prompts Standard hi Playback volume default 5 5 Caller options C Callers can leave urgent messages Simplified greeting configuration W Use the simplified greeting configuration Mobility number Disabled O Enabled Phone number Reachable with key s lt undetined gt Edit messages via telephone Set filter for messages Edit personal filter Enable personal filter Automatic speech recognition Edit Save Change PIN You can change your PIN for voicemail box access All digits from 0 to 9 can be used The PIN itself must have at least four digits and must not exceed 23 characters unless your configuration differs from the standard one It is checked for Length too short or too long Invalid characters letters or special characters String of a constant number such as 444444 Ascending or descending number string such as 12345 or 654321 Includes the individual telephone or voicemail box number Contains a vanity number 371 Voicemail Settings Voice Mail System PIN was already used at an earlier time PIN is the same as the default PIN e Voice mail system Since only the voicemail system Phonemail is available selecting another voicemail system is not possible
236. er may have to consider time zone differences when applying this rule This is for example useful when you are in another time zone and would like to work with the OpenScape UC Application client from there NOTICE Make sure that you have set the correct time zone in the main menu menu gt General gt Common tab gt Appearance tab under Mobile time zone OK Click this button to save all settings made and close the dialog Cancel Click this button to close the dialog without saving the settings made Operating elements in the Date section The following operating elements are available in this section amp Click this button to add an already defined date list to the rule The following dialog opens Add date lists C ap New date list 1 a C a Newdatelist 2 a ap New date list Add Cancel Activate the desired combo boxes and click the Add button to apply your settings directly Click this button to enter date information and to add this information directly to the rule The following dialog opens Date list New date list February 2012 O Mo Tu We Th Fr Sa Su 6 7 8 9 10 11 12 13 14 15 16 27 18 29 20 21 22 23 24 25 26 OK Cancel The following operating elements are available for setting the date Display name Enter an expressive name for the date entry in this input field A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application
237. er tells you how to set parameters required for operation Chapter 3 Operation Reference This chapter represents the different controls and explains how to use them Chapter 4 General Main Menu Settings This chapter serves as reference for basic configuration of the integrated web interface via main menu A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 15 About this Manual Representation Conventions Chapter 5 Communicating with Contacts In this chapter you find information about the product s features that enable communicating with your contacts Chapter 6 Step by Step The information contained in this chapter helps the user to familiarize himself herself with the product s features Chapter 7 Rule Interpreter Routing Calls by Rules The rule interpreter enables the mobility of OpenScape UC Application users In this chapter you find general information about the rule interpreter tool instruc tions for setting different parameters of this tool and descriptions of its controls and their operation Chapter 8 Voicemail Settings This chapter contains information about the configuration and operation of the voicemail system 1 3 Representation Conventions We use the following markups and representations to highlight information in this manual 1 3 1 Formats and Display Forms 16 In the manual on hand the following conventions apply Purpose Appe
238. era server based Web on off Page In the following we describe all functions provided in the Softphone menu Softphone functions e f amp Muting on off Activates and deactivates the muting of an existing connection e Voice recording SIP only Activates or deactivates the voice recording function You find the recorded conversation in the following folder My Documents My Music VoiceRecordings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 189 Operation Reference Softphone Menu e Speaker Activates or deactivates the speaker during an active call or in idle state NOTICE This feature is available if for example plathosys CT 180 220 Headset is used as audio device and plathosys CT 180 220 Headset is selected under Control in the corresponding audio scheme e lt Headset Switches the headset on off in case of an active call or in idle state NOTICE and the headset volume control are only available if you use a terminal device with appropriate signaling and this audio device was configured in the active audio scheme e 2 Additional speaker Switches the additional speaker on off in case of an active call or in idle state The additional speaker must be configured in the settings for the currently used audio scheme e J New Audio Device This button appears only if anew audio device is connected during operation It allows you to integrate the
239. eral Information This section informs you about how to start and end the program as well as how to log on 6 1 1 How to Start the Program To start the program proceed as follows Step by Step Click on Start in the Windows task bar and select OpenScape Desktop Client NOTICE The program always starts under the user profile used last The dialog for the user login appears right after the program start by default Depending on the program start settings the LIN field may be hidden for example the program starts without any further login actions required To change the user profile then you need to push the shift key at the program start 6 1 2 How to Log on to the Program NOTICE The program always opens the Logon dialog if a user profile already exists under the current Windows account How to log on to the program A31003 S5070 U103 8 7619 01 2014 238 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step First Steps after the Installation Step by Step 1 Start the OpenScape Desktop Client The Logon dialog opens Logon ax V6 RO0 2 4 60 0 2 0004 Select here your profile and your language to start the program Profile PETERSSON Add Profile Language English 7 LIN Manage OK j Cane 2 Select the desired profile from the Profile combo box 3 Confirm the default language used to display the controls and online help or s
240. ere you can enter a personal status text This text is independent from the current presence status and appears also after the presence status has changed The status text is shown to the other OpenScape UC Application users as quick info when they position the mouse pointer on your status icon A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 101 Operation Reference Main Menu 3 3 Device Display 102 Next to the presence display combo box in the main menu you find the device display combo box Move the mousepointer over the combo box to display a quick info showing the device name and the device address phone number of your device currently set for incoming calls IMPORTANT You cannot configure select a device already monitored by another CSTA application for example OpenScape Contact Center IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure a named device list as preferred device for incoming and or outgoing calls IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure their voicemail box as preferred device for incoming and or outgoing calls When you click on the combo box the following menu opens for selecting the preferred device or configuring a call forwarding IH Office phone Outgoing Calls Change Setting The device currently used is indicated by an arrow e The Change Setting menu opt
241. erprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab e Profile to be selected When you select this option the login dialog displays the field for selecting a profile If this option is not selected there are no profile specific administration functions available in the Logon dialog Activate this setting for example if you want to use the same Windows user account in different locations Profile specific parameters are then considered during logon NOTICE Profile specific information is always necessary for user logon Consequently the Profile field may only be masked out in the Logon dialog if only one profile is used This profile must be created at the first program start after the installation e Language to be selected When you select this option the login dialog displays the field for selecting a Language Select this setting for example if staff members with different native languages operate the OpenScape Desktop Client on the same computer e Configuration Alternatives You can use this setting to specify whether and if so which configuration options shall be available to a user when logging on The following options are available Admit Settings and Profile administration The complete list of management features as well as the Settings option is displayed in the menu of the Manage button when you click on the Manage button The Add Profile button appears in the Logon dialog i
242. es They help the user to imagine possible default views of the Video window A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only In call During an active video connection the Video window contains two images by default your own sent image and the one of the connection partner received image The image of the connection partner appears in a larger frame than your own image and is represented slightly turned Your own image is displayed in a smaller frame at the bottom left window margin It is slightly turned and appears in a red frame during an active image transmission In the In call view the Video window may contain just one image for example A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 181 Operation Reference Video Telephony SIP only e If you have disabled the camera image the Video window contains in the In call view only the image received from the connection partner This image appears centered and ina frame e If the connection partner has not yet activated his her video transmission the Video window contains in the In call view your own image only This image appears centered and ina frame Full window In this view the Video window may contain one or two images The image received from the connection partner always appears ce
243. ew rule label The rule name is represented as input field Enter the name Redirect calls forthe new rule and push the return key on your keyboard The rule Redirect calls appears in the Rule list Subsequently perform the following settings for the rule Redirect calls a b Set the priority of the rule Redirect calls To do so activate the corre sponding radio button for example Low In the lower section click on If call from A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following dialog opens A31003 S5070 U103 8 7619 01 2014 No numbers defined for incoming calls c Clickon amp The following selection dialog opens Edit rule Family Add person lists D B New list of persons 1 a New list of persons d Select the Unwanted callers list of persons and click the Add button The list of persons you selected has been added to the rule The selection dialog closes e Click on OK Your rule settings in the If call from section have been applied f In the lower section click Action OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 311 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window opens Edit rule Unwanted
244. f persons The following dialog opens which allows you to define a display name and a phone number for the forwarding destination Edit person list Unwanted caller In addition this dialog provides the Suppressed number button It lets you determine that all callers whose phone number has not been transmitted are assigned to the selected list of persons e 2 Click this button to modify an existing person entry e x Click this button to remove a person entry from the list of persons e New Click this button to create a new person entry e Undo Click this button to undo the changes made to a person entry 7 3 3 1 How to Create a new List of Persons This section explains how to create a new list of persons With the help of lists of persons callers are grouped and linked to a rule If you wish to link a caller to a rule the caller must simply be added to a list of persons The rule itself need not be modified Execute the following steps to create a new list of persons Step by Step 1 Click on menu in the main menu and select the Rules option The Rules dialog opens 2 Switch to the Lists of persons tab A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 357 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following window example is displayed Activate profile Info
245. f team members and is displayed in the Team View function window NOTICE The privileges Monitoring of the own Device and Journal Accessibility are not automatically granted with integration in the team The team member decides for himself herself which privileges to grant to the other team partners 6 7 3 How to Start a Ad hoc Conference NOTICE Ad hoc conferences support audio connections only How to start an Ad hoc conference with selected participants Step by Step 1 Select the contacts to hold a conference with in the Contacts window 2 Then clickon A A settings dialog opens OpenScape WebClient Settings xs Ad hoc Conference Name Conference of J Johnson Mae ei J Johnson Business 49 89 7007 31197 Stelter Anja Business 4989700731023 PA x Test Klaus Business 492328438578345 f X Thomsson Thomas Business 49 2404901 153 f X zi Add participant v a E Mail to all partidpants 4f Start Cancel 3 Assign a Name to the conference and change the defined participant entries if desired 2 4 Click on the Start button The Call Control function window opens All participants are connected after they have lifted the receiver The spontaneously started conference is also listed in the Conferences window and indicated by amp or A A31003 S5070 U103 8 7619 01 2014 294 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step C
246. f this contact is Offline The contact is not logged in at the system or at the instant messaging service If you are logged in at the IM service you can send an instant message to a contact only if his her IM status is Online or Unknown If you have logged out of the IM service and try to start a chat with a contact the following dialog opens OpenScape WebClient Instant Messaging Co e Ea Instant Messaging p d Instant messaging not possible No IM Logon established To retry the IM Logon please press the button IM Logon You need to log on to the IM service to start a chat After you have logged on to the IM service the dialog switches automatically to the following view example OpenScape WebClient Instant Messaging Co E Instant Messaging Overview Koerfer Hoelpe Hoelper YE Koerfer Fa 7 New Close all IM Logoff e The icon for sending an e mail to this contact A click on this icon opens the e mail form of your default e mail application for sending an e mail to this contact NOTICE An e mail address must exist in the contact information for this purpose e A receiver icon for initiating a call to this contact The contact is ready for a voice call However it is possible that the connection may not be established for technical reasons or that the contact is not reached A31003 S5070 U103 8 7619 01 2014 120 OpenScape UC Application
247. features for the connected communications system if available Server services Video connections Enables connections for exchanging video images Instant Messaging connections Enables connections for exchanging instant messages Additional lines stations Enables the Lines module window Extended call functions call forwardings Enables extended features and functions such as Transfer Suppress blind transfer The Blind Transfer feature transfer to a device or subscriber is not supported by this PBX You determine the number of supported features server services by selecting the relevant option in the Server Type combo box The user cannot change this The following table shows which features are supported by which server type A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 55 Configuration and Settings Advanced Tab OpenScape Voice hiQ4200 e Video connections e Additional lines stations e Extended call functions call forwardings OpenScape Voice hiQ4200 e Additional lines stations without video Extended call functions call forwardings HiPath 3000 OpenOffice EE None of the listed services is supported HiPath 3000 gt V8 e Video connections e Suppress blind transfer HiPath 4000 gt V6 e Video connections e Suppress blind transfer Default without Video Instant None of the listed services is supported Messaging You can individually activ
248. fix gt lt phone number gt Test Click on the Test button to open the following dialog and test your entries f coea Extension to be dialed Converted intemationally Effectively dialed e Extension to be dialed Enter the number to be dialed in this input field Based on the currently set parameters the OpenScape Desktop Client determines the phone number in international format e Converted internationally The phone number entered in the above field is automatically displayed in this field e Effectively dialed This field displays automatically the actually dialed number Depending on the set network access parameters the number may be shorter for example if an internal phone number has been recognized 2 3 4 8 Address Conversion In the Settings dialog select on the tab Advanced gt SIP Service Provider gt Address conversion E Normalize call numbers V Remove domain specification in display teats Remove same domain in address E Add intemational prefie to 51P address Handle SIP addresses as call numbers Input and selection option of 5 P addresses A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 65 Configuration and Settings Advanced Tab Normalize call numbers Normalizing a phone number means its conversion in a permanent default representation from any representation format A phone number is always
249. from the conference list All conference participants except for the creator can be removed from the conference e Add participant Use one of the following options to select conference participants Enter the phone number or name of the desired contact in the Add partic ipant combo box Then click on a The Add participant dialog opens for completing the participant data Specify the missing data name phone number and e mail address and click on OK in this dialog The selected contact is added to the list of conference participants NOTICE lf you do not configure an e mail address for the partic ipant here he she will not receive a conference notification e mail and thus no information about the conference access data Click on the triangle icon on the right margin of the Add participant combo box The list that displays the last 20 phone numbers you have dialed opens Select the phone number of the subscriber to be added to the conference Then click on a The Add participant dialog opens for completing the participant data Specify in there the Name and E mail A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 147 Operation Reference Workspace Function Windows 148 address of the contact for display in the conference list Finally click on OK in this dialog The selected contact is added to the participant list and notified about the conference access data
250. function window e 4 The end of the list is displayed in the function window A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows 3 9 2 Call Control The Call Control function window provides features for controlling your phone during an active call phone call consultation or conference The window always opens automatically when you set up a call connection or another subscriber tries to reach your extension NOTICE You can display this dialog also via the Pearl menu gt View gt Call Control NOTICE f you have closed the Call Control function window during a session inadvertently your connection will not be inter rupted Simply click on the Pearl menu gt View gt Call Control to reopen the Call Control window Alternatively you can click on inthe main menu Call Control Ly New Call v p From here you can call a subscriber no matter whether or not he she is contained in your contact list e Enter a phone number in the New Call combo box Click on to initiate the call NOTICE Click onthe icon to display a list with the last 20 phone numbers you have dialed Select the desired number and click on e Enter a name in the New Call combo box Then click on to find the specified contact in the configured directories The Directory Search window opens which lists the search hits Select
251. function window you find the Select Deselect all entries radio button It lets you select all contact entries in your contact list for synchronizing them with the global company contact directory for example In addition you can use this radio button to select all contacts in a contact group to for example start an Ad hoc or IM conference with them e The presence icon of the relevant contact Available Unavailable or the contact does not allow monitoring his her presence status or presence information cannot be displayed because the team member has not yet accepted the team prompt Do not disturb Be right back Busy sa In a meeting Presence information is invisible or not displayed e The name of the contact e The department of the company that employs the contact Contacts only e The company that employs the contact Contacts only e The contact s business number e An instant messaging IM icon for opening a chat with this contact A31003 S5070 U103 8 7619 01 2014 The IM status of the contact is Online The contact has rejected your presence request or not replied to it yet The IM status of this contact is Online The contact is logged in at the system and at the instant messaging service You can immediately start a Chat with this contact OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 119 Operation Reference Workspace Function Windows The IM status o
252. g by clicking a telephone key You cannot use the telephone keys until the system has played the entire greeting The only exception is the configured confirmation key for instance or that can be used at all times If the configured confirmation key was ignored it would not be possible to connect to your own voice mailbox Greetings You can choose from the following options for every call type for an alternate greeting for after hours greetings and for each day of the week none If you select none for the greetings a standard system greeting will be used OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 389 Voicemail Settings Time Profiles 390 Personal greetings Personal greetings are only marked with a number in the list You can only select the personal greetings that you have previously recorded on the configuration page Personal settings gt Recordings Standard user greetings Default user greetings are marked with a number and a star in the list Only those default user greetings are available that a user with adminis trator privileges has previously recorded on the Recordings configuration page as default user greeting Business days By activating the appropriate Business days check box you determine for which weekdays the selected greetings are to be played Business hours You can enter a time range for business hours in the from and to input fields Enter the times in hou
253. g tones option The Settings dialog opens The Advanced tab with the HiPath Provider gt Ring tones option appears Activate the Use individual ring tones check box Click on the search button The Open window is displayed In the Open window switch to the folder that contains the desired WAV or MP3 file Select the desired file Click the Open button The Open dialog is closed The selected audio file has been adopted as the ring tone of your OpenScape Desktop Client 6 4 17 How to Change the Default Ring Tone HiPath Provider 264 NOTICE These settings are only available while the OpenScape Desktop Client is active you are logged in and no individual ring tone has been configured A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions If you operate your OpenScape Desktop Client at a HiPath communications system and use the default ring tones of the system you can change the pitch in the following way Step by Step 1 Open the Pearl menu 2 Click on the OpenScape Options button The Settings dialog opens 3 Switch to the tab Advanced gt HiPath Provider gt Operation settings 4 Click the Change Ring Tone button A dialog is displayed and the current ring tone sounds 5 Click on Next Ring Tone or Previous Ring Tone to select the desired ring tone 6 Click the Close button to complete the setting The selec
254. ge button in the Logon dialog for this purpose A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab To determine the port restrictions in firewall environments select on the tab Advanced gt HiPath Provider gt Port restrictions Port restrictions Gatekeeper CometIP Port 4060 PCCorNetIP Port range from 0 to 7010 RTP port range from 29100 to 29131 H 245 port range from 12000 to 12100 H 225 Signaling 1720 Restore Standard Settings The OpenScape Desktop Client displays the default settings Do not change them without instructions from your system administrator e Gatekeeper CornetlP Port The communications port which supports signaling and voice connections for CorNet IP via a gatekeeper is defined by activating this field e PC CorNetiP Port range from to The communications ports which support signaling and voice connections between a PC and CorNet IP are defined by activating the fields from and to of the PC CorNetIP Port range option e RTP port range from to In these input fields you specify the values that define the range of the RTP ports used for signaling and voice connections e H 245 port range from to In these input fields you specify the values that define the range of the H 245 ports used for signaling and voice connections e H 225 Signaling In this input field you specify the value used for the signal
255. ged on or off the OpenScape UC Application server logs all in and outbound calls in the Journal function window Furthermore you can initiate connections to logged communication partners from the Journal w 4 Missed Cals Journal Conferences Contacts Directory Search Instant Messaging Forward Call a 21 amp amp i Per caller X All Calls z Date Name Number gt 08 22 09 52AM BG_Styx_01 161 rad 08 16 04 21PM BG_Styx_01 160 F gt 08 16 03 35PM 02404673407160 ral gt 08 10 03 04PM 49 2404 673407101 101 a gt 08 10 03 04PM BG_Styx_01 108 ad Eniies 5 EK d gt H e Directory Search The program supports integrating several directories You can search these directories for specific contacts and get in touch with such contacts directly by e mail or phone as well as integrate them in your private contact list v Missed Calls Journal Conferences Contacts Instant Messaging Forward Call Directory Search Bookmarks lt x 6 si Mm C Go to Johnson p Name Department J Johnson Documentation lt e Missed Calls The Missed Calls function window enables fast access to all missed calls 7 Missed Calls Journal Conferences Contacts Directory Search Instant Messaging Forward Call i i BR B at Per caller Date Name Number gt 08 10 03 04PM 49 2404 673407101 101 lt 08 10 03 04PM BG_Styx_01 108 lt Enties 2 Kl dt H A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enter
256. gon is set by default The field need not be filled in for logging on Mandatory empty entry field The LIN field appears blank in the Logon dialog and need to be filled in for logging on Mandatory display last entry The LIN field is displayed in the Logon dialog The LIN from the last logon is set by default The field must be filled in for logging on NOTICE f you want to see the Logon dialog every time but do not wish to assign a password select the Optional empty entry field option 2 3 1 4 Connection Status Change NOTICE Options for editing settings that change the connection status are only available when activated during login not when activated during live operation Depending on the display mode specified in normal mode you may want the display mode to reflect a change of connection status For example if the main window is minimized in connection free status you can perform a setting that automatically places the main window back on top in the case of incoming or outgoing calls A31003 S5070 U103 8 7619 01 2014 30 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab To edit these options select on the tab Advanced gt General gt Change of connection status You can define the display mode of the program for any connection status Without connection after 60 seconds to no changes z Connection setu
257. gs Common Delete named device list Click on this icon to remove a named device list from the list The named device list is removed from the list after a confirmation prompt New Create a new named device list Click on this button to create a new named device list Duplicate the current named device list With a click on the Duplicate button you can create a new named device list by duplicating an already existing one Controls in the Devices of list section The following controls are available in the Devices of list section 212 amp Move selected phone number up Click on to move a selected device entry up the list This increases the call priority for this device Move selected phone number down Click on to move a selected device entry down the list This decreases the call priority for this device Add phone numbers from list Click on this icon to add further devices from the List of preferable devices Another dialog opens that lists all configured devices You can select one or several devices by ticking the respective check boxes A click on the Add button closes the dialog and confirms your selection The new device appears in the list of phone numbers assigned to the named device list Create new phone number Click on this icon to add new phone numbers to the List of preferable devices The following dialog opens Edit device of list Test Name Business Phone OK Cancel NOTI
258. has been assigned to from this list This device is always the top item in the selection list IMPORTANT All devices available in this selection list except for the ONS device are also listed in the bottom section of the Lists of persons tab and can be removed from the selection list only via this tab x e OK Click this button to save all settings made and close the dialog e Cancel Click this button to close the dialog without saving the settings made 7 3 2 5 Assigned Profiles Use this setting to assign the rule you are currently editing to the desired profile This makes the rule executable at all The profile must have been already defined A profile entered in boldface is currently active Multiple profiles can be assigned to a rule In the lower section of the New edit tab click on the icon 2 of the Assigned profiles entry or on the entry itself to open the following dialog Edit rule New rule Assign rule to profiles IX a New profile al ra K a Standard profile OK Cancel The following operating elements are available in this dialog e You assign a profile to a rule by activating the check box associated to that profile A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 349 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e OK Click this button to save all settings made and close t
259. hat or chat conference A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 133 Operation Reference Workspace Function Windows 3 9 4 1 Controls in the Instant Messaging Dialog Controls on the tab of an active chat connection The following operating options are available in the Instant Messaging dialog during a chat OpenScape WebClient Instant Messaging Instant Messaging Overview Hoelper Hoelper ia r s a e Opens the e mail form of your default e mail application for sending an e mail to this contact e initiates directly a call to the displayed chat partner e Deletes the message text displayed in the text window e x Closes the connection to the displayed chat partner e You can insert various emoticons in the text to be sent After you have invoked the feature select an emoticon from the list The selected emoticon will then be added to the text that has already been written in stylized form When the text is sent the stylized form is replaced with the respective icon 9eoe90 98 9eoee 890 CE O88 amp e Set output format Via this option you can configure how the message text will be displayed You have the following options for the output format from left to right Text formatting as running text starting directly behind the send time Text formatting as running text indented around the time
260. he Unwanted callers list of persons If so the call is redirected to the secretary If not the call is put through 7 2 1 1 How to Configure the In the Office Rule Profile This section contains the step by step guide to creating the example rule profile In the Office Step by Step 1 Click on menu in the main menu and select the Rules menu option The Rules dialog opens 2 Create a new profile called In the Office a Switch to the Activate profile tab b Click on the New button A new list entry New profile is added to the Profiles list c Click on the New profile label The profile name is represented as input field d Name the new profile In the Office and push the return key The new profile is displayed with the new name In the Office in the Profiles list NOTICE The In the Office profile has been created However it does not contain any rules yet 3 Create the Unwanted callers list of persons a Switch to the Lists of persons tab A31003 S5070 U103 8 7619 01 2014 308 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following window example is displayed Activate profle New edit Lists of persons Date lists Info am Recently used 4 A New list of persons Aj x New Duplicate Persons from list New list of persons P No persons entered in the list New
261. he following three views are available incall Full window Full screen a fe Switch video call on off SIP only 3 10 2 Behavior of the Video Streaming The video streaming behavior follows the changes analog to the audio trans mission A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 179 Operation Reference Video Telephony SIP only e Call is on hold When a call is held the video streaming stops as well The held subscriber does not see a video screen If the video streaming status changes during a held call the restoration of the connection follows this change If for example the camera is switched off the video streaming is inactive when the call is resumed e During a consultation call The video streaming status changes during a consultation analog to a held call e Toggling When you toggle the active and held subscriber the video streaming to the active subscriber is held and resumed to the held subscriber The Video window shows only your own video image and the one of the respective subscriber The video statuses of the two connections are independent from each other in this case In other words if the video streaming status of one connection is changed it does not affect the other connection e Transferring a call When a call is transferred the video installation and configuration of the subscriber to be transferred and of the new subscri
262. he automatically detected video device and completed the default video configuration A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 259 Step by Step Settings related Actions 6 4 11 Controlling the Presence Monitoring You can use the features described in the following to allow or suppress the display of your presence status in the contact list of other users 6 4 11 1 How to Allow Presence Monitoring How to allow the display of your presence status in the contact list of other users Step by Step 1 Click on menu in the main menu and select the General option The General settings dialog opens 2 Switch to the tab Presence gt Access Control List The following settings dialog opens General settings Common Presence Addresses Team My status Preferences If other users would like to see your presence status ask me ka When accepted add inquiring users to the contact list These users are allowed to see your presence status George Williams All These users are not allowed to see your presence status T Tamarova aj E 3 On the Access Control List tab you find the These users are not allowed to see your presence status list Select an entry in there 4 Click on the Accept button The selected user is moved to the These users are allowed to see your presence status list The selected user may now see your presence status A31003 S5
263. he client PC configu ration Furthermore you can enter an IP address manually NOTICE lf you use central configuration here and have multiple network cards and or multiple IP addresses on a network card you must deactivate the Detect automatically option and manually configure the IP address MAC address to be used The IP address MAC address set here is then transferred to the connected DLS Inthe Port field enter the number of the local port under which the OpenScape Desktop Client responds to queries from the central server Inthe Network card combo box select the network card ID used for DLS server exchange The options available here are Detect automatically or the network card IDs configured on the PC NOTICE IDs of network cards no longer available in the computer are listed in brackets 2 3 2 Device State Settings The Device State Settings module provides the phone menu t as an element of the Softphone menu Since no additional settings are required for this module no editing parameters can be selected 2 3 2 1 Line Settings NOTICE Options for editing line display settings are only available when activated during live operation not when activated during login A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 35 Configuration and Settings Advanced Tab You define the line display options on the tab Advanced gt Device State gt Line
264. he dialog e Cancel Click this button to close the dialog without saving the settings made 7 3 2 6 How to Create a new Rule This section describes the steps for creating a new call rule and for specifying your settings The entries you see in the figures are examples The settings can be performed as described in the example scenarios But you can also customize the settings How to create a new rule Step by Step 1 Open the Rules dialog via the main menu gt menu gt Rules 2 Switch to the New edit tab Artivate rri cte nf nerennc Date lete Eria ACUVate pro LISTS OT persons Date sts LO te profile i New edit Rule t New rule Aj X rule 2 Aj X New Duplicate ua New rule High Normal Low i If call from All P If date time f If my status is f Action Put straight through f Assigned profiles f Undo Close 3 Click the New button In the Rule section a new rule named New rule is displayed 4 Click the New rule label The rule name is represented as input field 5 Enter the desired name for the new rule and push the return key on your keyboard The rule name should now reflect your change A31003 S5070 U103 8 7619 01 2014 350 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 6 Configure the newly created rule a
265. he main menu you find a bar that displays the single function windows of the workspace as tabs Journal Conferences Contacts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View With a click on the tabs you can toggle the following function windows e Missed Calls e Journal e Voicemail Box e Conferences e Contacts e Instant Messaging e Forward Call e Directory Search e Bookmarks e Team View Workspace The workspace offers access to the features of the different function windows e Call Control The Call Control function window lets you look for and call a contact shows information about in and outbound calls and provides telephony features during an active call Call Control v Active Call on device 169 Martin 31152 b amp b un e SEN Alsdorf New Call ae PRE ih A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 247 Step by Step Overview of the User Interface 248 e Contacts The Contacts function window represents your private contact list You can add single contacts to this contact list manually or import such contacts from various directories and then group them in the list to suit your own require ments You can also call single contacts directly edit and remove existing contact data as well as send e mails and instant messages from the contact list Contacts ABCDEFGHIJIKLMNOPQRSTUVWKYZ
266. he moderator of a moderated conference e Start time When you activate this checkbox the system starts the conference at a specific time automatically An input field for setting date and time as well as for determining the conference duration is displayed With a click in these fields you can define the time specifications The start time set here appears in the conference list after you have created the conference A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 145 Operation Reference Workspace Function Windows 146 Configuring date and time Default for the start time is the current time at which the Conferences dialog was invoked You can change the start time with a click in the input field next to the checkbox or on A A calendar dialog opens in which you define date and time To set the conference day click on it in the displayed month You can browse the months using the two up and down arrow icons You can set the time via the Hour and Min slide controls found under the time display Use the Hour slide control to set hours and the Min slide control to specify minutes A click on the now button displays the current date and time and you can apply these specifications to the new conference A click on the Close button closes the calendar dialog Duration In the Duration input field you can determine how long the conference is to last You can make entries from
267. he password 104 Chat message 80 Color layout 26 202 color scheme 26 Communicating with contacts 228 Conference 104 Conference bridge number 148 Conference list 137 Conference settings Conference PIN 148 editing 299 open conference 149 PIN 148 record name 149 toll free number 149 web conference provider 149 Conference types Ad hoc conference 138 Meet Me conference 139 MeetNow conferences 142 Merge Calls 139 video conference 142 web conference 140 Conferences 137 Configuration backing up 87 exporting 87 restoring 87 Configuration administration 86 configuration alternatives 29 Configuration settings 86 Configuring a ring tone 46 264 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 399 Index Connection status change 30 display mode 31 Contact 267 calling 277 Contact list 118 Contacts adding 128 editing 130 Input mask 128 input mask 130 Context menu 194 Controlling conferences 112 hotkeys 115 Conventions 16 Copy amp paste 278 Country code HiPath provider 40 43 Country code SIP 64 Creating a bookmark 266 Creating a list of persons 357 D Date list creating 362 New date list 362 Default login 84 Default ring tone 52 changing 265 Defining a new device 262 Device display 102 Device list 207 Dialing aid 278 Dialing by copy amp paste 278 Directed call pickup 192 Directory search 152 Disable callback 193 Displaying conference data 299 Displaying the language
268. he prompts sent by other OpenScape UC Application users who wish to integrate you as member in a team A team prompt is generated automatically when another OpenScape UC Application user who has team administrator privileges has invited you to join his her team If the amp icon appears in front of the Team Promptlist option new prompts by OpenScape UC Application users are pending Such users wish to monitor your telephone status or and be allowed to access your journal entries A team prompt may look like the following one Team Promptiist Hoelper Aneliya would like to add you to the team Documentation kas Monitoring of the own Device x Journal Accessibility The Team Promptlist may contain one or several prompts Each prompt contains the name of the prompting person and the team you have been invited for to join Furthermore you can configure for each team separately whether or not the other team members may monitor the status of your phone or and access your journal entries The Monitoring of the own Device option lets the user give his her consent to team members accepting calls on his her behalf in his her absence By enabling disabling the Journal Accessibility option the user can allow disallow team members to access his her journal entries A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 97 Operation Reference Main Menu You can accept the request with
269. he respective video conference participant does not see his her own video sequence in a video tile by default The user may add his her own video sequence via the menu in the video window Layout gt Self View The video tiles of participants who have left the conference are kept up for a while in the video window grace period The grace period is defaulted by a system setting It enables the conference participant to dial back into the conference at a later date The still open video tiles show the image sent last by the respective participant in black white during the grace period This indicates to the other participants that the grace period is being active Conference participants whose video tile shows a video animation have either not released their video streaming or a defective video camera A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 185 Operation Reference Video Telephony SIP only 3 10 4 Controlling a Video Conference via Video Menu This section describes the options you have to control a video conference via the video menu During a video conference you can use the default keypad of your phone or the DTMF dialing option in the Softphone menu to display a video menu on the video screen and to trigger conference control functions Open the video menu via the key command Then select the functions you wish to edit If you do not make an entry in the m
270. heme Description Camera e Enter an expressive name for the video scheme under Description e Inthe Camera combo box you select the camera to record the image for the video connections in the OpenScape Desktop Client Selecting activating a video scheme To select activate a video scheme click the one you want in the list of configured video schemes If a video scheme is available and active the icon appears after the user login in the softohone menu for controlling the camera preview NOTICE f a video scheme is temporarily locally unavailable the OpenScape Desktop Client uses the next available video scheme A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 71 Configuration and Settings Advanced Tab 72 Changing a video scheme After clicking the Change button you can edit the Description and Camera settings of a selected video scheme The following dialog opens Change Video scheme P H Description Logitech QuickCam Pro 9000 Camera Logitech QuickCam Pro 9000 OK Cancel Deleting a video scheme You can remove a video scheme from the list of configured video schemes with a click on the Delete button Video scheme sequence You can define the sequence of the configured video schemes thus influencing the respective video hardware selection After the user log in OpenScape Desktop Client checks the video hard
271. her subscribers 276 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Communicating with your Contacts 6 6 1 How to Call a Contact Prerequisites Step by Step The program has been configured correctly You are logged on to the communications system To call a contact from your contact list proceed as follows gt Click in the Contacts function window on in the row of the desired contact entry NOTICE f more than one number is specified for the contact click on to select the desired one IMPORTANT lf the device you have set as the preferred one is not your office phone the PBX will first set up a connection to this configured device After your call has been accepted on this device the connection to the other subscriber is set up The connection is established and displayed in the Call Control function window 6 6 2 How to Dial a Phone Number Prerequisites Step by Step A31003 S5070 U103 8 7619 01 2014 The program has been configured correctly You are logged on to the program To set up a connection to any phone number proceed as follows 1 2 Enter the desired phone number in the lt name or number field of the main menu Click on lt in the main menu The call is initiated and listed in the Call Control frame IMPORTANT f you use the ONS number assigned to you in the CMP by your system admini
272. hidden again 8 4 1 How to Create a new Private Group How to create a new private group Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Enter the desired group name in the Create new group field 3 Click the Create private group button The new group will be created and displayed However it has not been assigned any members yet 8 4 2 How to Edit a Private Group How to assign members to a private group or edit other settings Step by Step 1 Open the groups settings page via menu gt Voicemail gt Groups 2 Click on the Display name of the group you wish to edit NOTICE lf you select a group for which have no privilege only the current settings are displayed however you may not carry out modifications The Save buttons and the group of the available users and groups are hidden A31003 S5070 U103 8 7619 01 2014 382 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Groups The following page opens where you can execute the desired editing steps User data Private group Voice mail system Forward Access P S Display name Privat ave name Recordings Sort users Sort by UserID Sort Members Available users lt no users in this group gt 2 SYSTEM 2 SYSTEM 498970031680 498970031680 El 4989700731004 4989700731004 4989700731006 4969700731006 4989700731008 4969700731008 4989700731011 498970073
273. his conference is provided by the conference server of the OpenScape UC Application Any number of participants can be added to the conference e Meet Me Meet Me conferences are recurrent server based audio conferences planned and configured in advance You can configure them as scheduled confer ences which start automatically at a set time or as unscheduled confer ences which are started manually by the moderator or automatically by the first conference participant who dials in A scheduled conference does not begin at the actual start time but somewhat earlier This advance period is defaulted by a system configuration It serves for balancing out minor differences between the system times of the conference participants thus avoiding failed dial ins If the defaulted conference duration was too short it is automatically prolonged following the defaults in the system configuration Such prolonga tions are defined in accordance with the overall duration of conferences configured in the system The default set value for a prolongation is 30 minutes Depending on the conference control privileges that the participants have the following two types of Meet Me conference are possible Open conference An open conference is a Meet Me conference in which all participants have equal control privileges An open scheduled conference starts automatically at the set time An open unscheduled conference is started either manually by one of the co
274. his key again hides the info bar tuv def 8 3 Show hide connection information When you push this key specific connection information such as the required bandwidth for enabling the image transmission to the client is displayed in the Video window To hide the connection information push this key again 3 38 Switch to tiled layout The transmitted video sequences of all conference participants are conse quently displayed on the video screen in tiles of the same size tuv m 8 6 Switch to active speaker layout The video sequence of the currently active speaker appears then highlighted in a blue frame and on a larger tile tuv jki 8 5 Switch to active speaker only layout Only the video sequence of the currently active speaker is then displayed on the video screen t e F amp Switch own image on off Your own video sequence is displayed in addition to the video sequences of the other video conference participants If you invoke this function once more displaying your own video sequence will be disabled to restore the defaulted state NOTICE The administrator can change the assignment of commands to the single keys If the above default key assign ments are not valid for your system please consult your system administrator 3 9 3 Contacts The Contacts function window contains your private address book You can use it to manage your private contact data The data of all contacts you have entered in the c
275. hone toolbar at a later date If the icon for activating disabling the video call feature is enabled each call is automatically initiated as video or audio connection depending on the state of this icon on the conversational partner s side If both partners have activated this icon a video connection is automatically switched to the audio A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 191 Operation Reference Softphone Menu 192 connection The Video window opens automatically The video images of the conversational partners are being transmitted The displayed video view corresponds to the Default video configuration in the Settings dialog on the tab Advanced gt SIP Service Provider gt Video schemes If only one of the two conversational partners has activated the video call feature a message in the automatically opened Video window informs him her that the other one does not wish to set up a video connection The subscriber who has activated the icon sees only his her own image in the pre set view of the Video window It is not automatically transmitted In this case supplementing the audio transmission with video via the icon ata later date is not possible Telephone menu Click on to display a menu with the following features Directed call pickup This feature allows you to accept calls that are designated for someone else If for example yo
276. ia menu gt General gt Addresses tab gt Import tab General settings Common Presence Addresses Team Import Export Address groups Import file in CSV Format Browse The address data was exported from Openscape WebClient ka Options Replace duplicates with items imported O Allow duplicates to be created Do not import duplicate items Delete all items in list prior to importing data Import Close In this dialog the following setting options are available e Import file in CSV Format In this input field you specify the storage location and name of the file you wish to import IMPORTANT When importing address data from a CSV file all characters from 0x7F up to and including Ox9F are filtered out to avoid security problems NOTICE The extension of the import file need not necessarily read csv Import files are usually text files with the extension txt With a click on the Browse button you can alternatively open a file selection dialog to find the desired file A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 221 General Main Menu Settings Addresses The address data was exported from You use this combo box to specify the data source from which the data to be imported shall be retrieved Among other things language dependent schemes in the eight supported languages for example MS Outlook English MS Outlook Portuguese et
277. ical with the settings of a new audio scheme 5 Confirm the changes with OK The Change Scheme dialog closes Your settings are saved A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 255 Step by Step Settings related Actions 6 4 7 How to React to Automatic Audio Device Detection Step by Step 256 Under certain circumstances OpenScape Desktop Client can detect new audio devices as soon as you connect them to the computer When OpenScape Desktop Client is operating and you connect your computer with an audio device for which Windows has the required drivers the OpenScape Desktop Client Softphone menu displays the JJ New Audio Device icon How to configure a new audio scheme for the automatically detected device and add it subsequently 1 Click on the freshly displayed icon A message appears informing you that a new audio device has been detected 2 Click on Yes in this message The Add Scheme dialog opens Add Scheme Description Voice recording Audio Response Additional speaker Signal response Controller Echo cancelling E Enable Echo cancelling delay ms 70 OK Care 3 Assign a name to the new audio scheme in the Description field 4 in the Voice recording combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for voice recording 5 In the Audio Response combo box se
278. icemail box as preferred device for incoming and or outgoing calls A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 261 Step by Step Settings related Actions 6 4 13 How to Define a new Device 262 Step by Step If you wish to add a new device to your device list proceed as follows 1 2 3 4 5 6 7 NOTICE Depending on your profile settings in the CMP you may not be authorized to add any new devices to your OpenScape UC Application device list In this case you can only use your ONS number and already configured devices as preferred devices Click in the main menu on menu and select the General option The General settings dialog opens Switch to the tab Common gt Devices Click on New NOTICE Depending on your profile settings as OpenScape UC Application user in the CMP the and New buttons for configuring a new preferred device may be hidden In this case you cannot add any number of your own devices to the OpenScape UC Application device list The following settings dialog opens Edit device Name Business Phone f ring time 30 sec Standard redirection timeout No redirection timeout OK Cancel Enter the desired Name and the Phone number Perform the settings for the redirection timeout NOTICE The redirection time is the ring time sec after which the ring tone is automatically forwarded to the next
279. ich you can configure the new conference with the selected participants opens Enter the desired conference name in the Name input field Activate the Start time check box The input field for setting date and time as well as for determining the conference duration is displayed Click on 0 The calendar dialog opens Set the desired date and time at which the conference shall start automati cally Confirm your selection with OK The calendar dialog closes Define the conference Duration 10 If desired add further participants via the a or icon 11 Determine the desired Options for the conference 12 Click on the Apply button to save your settings without closing the settings dialog The Bridge number field is filled in automatically and the conference PIN is generated Subsequently you can perform further configuration changes The conference name appears as entry in the Conferences window 13 Click on OK to save modifications and to close the dialog The scheduled conference appears in the Conferences window The time at which the system automatically starts the conference appears under Start time 6 7 9 How to Join an Active Meet Me Conference 298 Step by Step You must be a conference participant before you can join a conference already in progress 1 In the Conferences window click on amp to the left of the name of the active conference you wish to join A selection list appears A31003
280. ide About this Manual Acronyms ee re Quality of Service qWAVE Quality Windows Audio Video Experience RNA Ring No Answer Session Description Protocol SDP Security Descriptions for Media Streams SIP Session Initiation Protocol SRTP Secure Real time Transport Protocol ar Ses raa TS Tanapontayerseorty UC frescos UR _ UnfomResouceidenir PN praan A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 19 Configuration and Settings Audio Schemes Tab 2 Configuration Settings and Settings Operating the OpenScape Desktop Client smoothly requires various individual user settings Type and volume of these settings depend among other things on the installed and activated modules basic network parameters and installed audio hardware Some settings must be performed before the initial login since proper operation is otherwise not possible Other settings can be performed during operation You edit user settings in the Settings dialog Audio Schemes Configured audio schemes and the sequence for activation Standard is used Voice recording Audio Response Additional speaker Signal response Controller Echo canceling Line In SoundMAX Integrated Di Speakers SoundMAX Integrated D Speakers SoundMAX Integrated D Soundcard Disabled Echo canceling delay ms 70 Changes will be done when the audio connections ar
281. il Settings Forward Access ee Ee Page the user The caller pages you by pressing the relevant phone key Referral extension Performs a forwarding to the referral extension you have defined Skip greeting Allows the caller to skip the welcome greeting Dial the number Allows the forwarding of calls to any telephone number If the caller pushes the corresponding phone key the call is imme diately connected to the telephone number you have speci fied here Enter the number Enables the caller to call any extension Please note that the beginning with key digit you dial to invoke a specific feature is already the first digit of the dialable extension Finish entering the digits with the key 8 3 1 How to Configure a Forwarding To configure a forwarding proceed as follows Step by Step 1 Open the forward access page via menu gt Voicemail gt Forward Access 2 In the Access menu for combo box select the case for which the forwarding is to apply in case of an external internal call when your are conducting a call your normal line is busy when your are outside your office or when the caller has dialed your phone number outside business hours 3 Select the respective action in the combo boxes At the same time the respective key number is set 4 If necessary enter the desired phone number in the Number to dial field NOTICE The phone numbers are generally copied from the database Only for the cases where a f
282. ility changes Possible are the following notification options and actions Notification pop up E mail Callback For each list entry the following features are available e 4 Lookup Person A click on this icon opens the Lookup Person window which contains infor mation related to the selected contact e 2 Show modity Tell Me When entry A click on this icon opens the Tell Me When dialog which lists the current settings of the selected active Tell Me When feature You can also edit the settings there e x Delete Tell Me When entry A click on this icon removes the associated TJel l Me When entry from the list Thus the Tell Me When feature for this contact is also deactivated Furthermore this dialog provides the following two buttons e Delete All A click on this button removes all Tell Me When entries from the list A31003 S5070 U103 8 7619 01 2014 234 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Communicating with Contacts Notifier Toasts e Close A click on this button closes the List of all Tell Me When entries window 5 3 3 Modifying Tell Me When Settings 5 4 Notifier Toasts You can modify the settings of an already activated Jell Me When feature during its runtime in the following dialog Tell Me When for Stelter Anja When Presence Availability Changes to Available Action Notify via screen pop up Expires in 9 minutes F Delete OK Cancel To reach this
283. in your global directory and integrate him her in the contact list e Firstname Here you can enter the first name of the contact with a maximum of 64 characters e Display Name Here you can enter a name with a maximum of 64 characters for the contact displayed in the contact list e Address group If required assign an address group to the contact with a click on 2 and selecting the desired address group e Company Here you can enter a company name with a maximum of 64 characters e Department Here you can enter a department name with a maximum of 64 characters e Location Here you can enter a location name with a maximum of 64 characters e Building Room Here you can enter a room number with a maximum of 32 characters e Business Phone Here you can enter a phone number with a maximum of 32 characters e Home Phone Here you can enter a phone number with a maximum of 32 characters e Mobile Phone Here you can enter the number of a mobile device with a maximum of 32 characters e Video Phone Here you can enter the number of a video compatible device with a maximum of 32 characters e Fax Here you can enter a fax number with a maximum of 32 characters e Business e mail Here you can enter an e mail address with a maximum of 64 characters e Home e mail Here you can enter an e mail address with a maximum of 64 characters e URL Here you can enter a URL address with a maximum of 64 characters A31003 S5070 U103 8 7619 01 2014 OpenScap
284. indow With a click on the OK button and after accepting the confirmation prompt the selected user is integrated in the list of users who may see your presence status Block With this button you can withdraw the right to see your presence status from one or several user s To do so activate the check box next to the relevant user s name and click on Block The selected user is moved to the list of users who are not allowed to see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check box next to the relevant user s name and click on Block Thereafter no information is available as to whether or not the contact may see your presence status 4 3 Addresses The Addresses tab serves for administering your address data You reach this dialog via main menu gt menu gt General gt Addresses tab The Addresses tab contains further tabs which provide setting options for the following areas e Import On this tab you perform the address import settings e Export On this tab you perform the address export settings e Address groups On this tab you specify the groups for your contact administration A31003 S5070 U103 8 7619 01 2014 220 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Addresses 4 3 1 Import On the Import tab you can import address data from other address books You reach this setting dialog v
285. information about user presence and instant messaging functionality CHANGED The personal status text is independent of the presence status CQ00212624 CQ00219355 2012 08 17 ADDED Description of the settings for the Notifier Toast Desktop Alerts module 2012 08 24 ADDED FRN5185 New option Video conference in the configuration dialog of a new Meet Me conference A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 11 History of Changes Date Changes Reason 2012 08 24 2012 08 24 CHANGED You cannot select any web conference provider in the configuration dialog of a Meet Me conference The presence status of the participants is no longer displayed either ADDED Description of the new options in the configuration dialog of an audio scheme Echo cancelling Enable disable and Echo cancelling delay ms FRN4942 2012 08 24 2012 08 27 ADDED Description of the new options for the default video configuration in the configuration dialog of a video scheme New video layouts are supported during a video call In call Full window and Full screen ADDED Your own video image is not longer displayed as additional tile in the video window by default You can add it via the menu in the video window FRN4954 FRN4957 2012 09 07 ADDED Description of the Team feature FRN4922 2012 09 07 2012 09 12 ADDED Description
286. ing connections NOTICE f no voice transmission is possible during operation despite a correct logon make sure that the RTP port range is configured between 1024 and 65353 e With a click on the Restore Standard Settings button you can reset the values to the default settings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 49 Configuration and Settings Advanced Tab 2 3 3 10 VPN NOTICE To edit the VPN Virtual Private Network settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose The OpenScape Desktop Client informs its active connection partners at specific times about the individual IP address for example to address the audio packets correctly For this purpose OpenScape Desktop Client needs to know the current IP address respectively how it can be determined Under Advanced gt HiPath Provider gt VPN you can define the behavior of the OpenScape Desktop Client in a VPN Virtual Private Network Virtual Private Network VPN ine z Virtual Private Network VPN In this combo box you define whether or not you have a VPN The following settings can be made e none No VPN is used or you use a VPN where the VPN client provides a virtual network adapter for the VPN tunnel e automatic VPN is used the IP address is determined by the OpenScape Desktop Client
287. ings Standard user greeting Recordings of this type are only displayed if they have been created by an administrator or system No recording of type Private group is displayed even if the user has made such a recording e Administrator An administrator may use advanced recording options You can use any terminal device for your recording NOTICE f your administrator has created and configured global greetings company greetings they will be replaced by your personal greeting 8 6 1 How to Record and Edit Greetings How to record or modify a personal greeting Step by Step 1 Open the Recordings settings page for the voicemail system via menu gt Voicemail gt Recordings The following page opens User data Recordings Voice mail system Forward Access Sha i List of recordings Time profiles i Edit Delete Additional Recordings Display name Type of recording EER Welcome Alternate Welcome greeting A Name of private group D Privat Private group Delete recording Create a new recording 2 Click on the Create button A31003 S5070 U103 8 7619 01 2014 394 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Recordings The following page opens User data Create a new recording Voice mail system Forward Access Groups Select a type of recording Time profiles recording Recording Personal After Hours Select a method Reco
288. ings dialog on the Advanced tab under General gt General and selected a phone number in another appli cation this number is automatically displayed in the lt Name or Number gt input field and dialed by the program Directory search Click on this icon to open an input mask in which you can look for a contact via different search criteria Call subscriber Click on to dial the phone number you have entered via keypad s Drop a call Click on to end an active call Name display Displays your user name h Presence Display Presence display in the form of a combo box which displays your current user status After a click on this combo box you can change this status via a selection list Device Display The device display combo box shows the device currently used for the communication Hover with the mousepointer over the combo box to display a quick info showing the device name and address phone number After a click on this combo box you can change the device used via a selection list Rule Profile Display This is a combo box for displaying the currently used rule profile configuring a new rule profile and activating an existing rule profile Depending on the caller the call time and the user presence settings a rule profile defines to which device incoming calls are routed menu This menu enables the user to access the general settings of the integrated web interface as well as to configure the voicemail box a
289. initiate the call The connection to the first conversational partner is automatically being held and he she hears music on hold You can now talk to the consultation call subscriber e The program has been configured correctly and completely e You are logged on to the communications system e You are being connected to two conversational partners One of these calls has been set to on hold because you are conducting a consultation call How to toggle calls during a consultation gt Click in the Call Control function window on 4 Toggle in the area of the held call The held call becomes active again and you can talk to the original subscriber The connection to the consultation call subscriber is being held A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Communicating with your Contacts 6 6 10 How to Transfer a Call to a new Subscriber Prerequisites e You are conducting a consultation call How to connect the original caller to the consultation call subscriber during a consultation call Step by Step Inthe Call Control function window click on sin the area of the held call Your connection is automatically closed The other two subscribers can talk to each other 6 6 11 How to Activate the Completion of Calls to Busy Subscriber CCBS Feature Prerequisites e The OpenScape Desktop Client Enterprise Web Embedded Edition is connected t
290. ion gt Forward to This option lets you forward the call to another subscriber You enter the phone number of the desired contact directly in the input field Alterna tively you can search all available directories for the desired contact using the search feature lt Accept call The connection is being established NOTICE This icon is only displayed if you have configured the device your ONS number is assigned to as preferred device when the call comes in If another device has been chosen from the device list as preferred device the icon for accepting a call is not available in the Call Control You can accept the call only via the currently configured preferred device s Reject incoming call The call is rejected and the connection setup aborted Calls destined for other members of your team are signalled to you too in the Call Control The phone number of the team member that is being called is shown inside the Call Control window You can pick up such a call with a click on s A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 3 9 2 3 Active Call Operation Reference Workspace Function Windows You can use the following features to control an active call A31003 S5070 U103 8 7619 01 2014 W Request web conference This feature lets you expand an active call to an Ad hoc web conference If the conversational partner is a contact from your conta
291. ion V7 ODC Enterprise Web Embedded Edition User Guide 369 Voicemail Settings Voice Mail System 4 Click the Save button NOTICE Remove the name from the Deputy field to deactivate the mailbox routing 8 1 2 How to Select a Language for the Voicemail System If you wish to configure a language for the default greetings of your voicemail system that differs from the language of your operating system proceed as follows Step by Step 1 Open the settings page for the user data via menu gt Voicemail gt User data 2 Click on the Language selection for voice mail system combo box The list of available languages is displayed 3 Select the desired language 4 Click on the Save button The page is updated and displayed in the set language 8 2 Voice Mail System On this page you can make different settings for your personal voice mailbox NOTICE Please note that modifications will not become active until you click the Save button at the bottom of the page A31003 S5070 U103 8 7619 01 2014 370 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide User data Voice mail system Forward Access Groups Time profiles Recordings Voicemail Settings Voice Mail System You open this settings page via menu gt Voicemail gt Voice mail system You can perform the following settings on this page A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition Us
292. ion allows you to change the device you use in the conference After you have pushed this key enter the phone number of the device you want to switch to You need to complete the phone number entry with the key For further proceedings please follow the voice prompts 3 Toggle music on hold If you currently are the only conference participant and hear music on hold you can push this key to switch the music off Pushing this key once more reactivates the music on hold Control commands of a video conference You can use the following key commands during a video conference in addition to the above control options of an audio conference by default o o QOpen operating menu Opens the operating menu for controlling a video conference t a 8 Display participant list Enabling this key displays a list of all conference participants in the Video window The participants are listed with their names or phone number for example Pushing this key once more hides the participant list again A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows 3 7 Enable disable info bar Via this key you display an info bar in the Video window This bar may contain information about the number of connected video or audio participants the muting status muting on or off as well as the conference status locked unlocked Pushing t
293. ion lets you directly perform the settings for the rule profile the one number service display of your phone number on the calling or called subscriber s side independently from the device used as well as configure a call forwarding and add further devices to the device list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu e Aclick on the Outgoing Calls menu option opens the following dialog for you to quickly set your preferred device for the one number service to make outgoing calls Cy Preferred device for outgoing calls f H Office phone C B test 498970073150 C B AST 4498972212345 Edit Clase Set the radio button of the device you want to use for outgoing calls A click on the Close button saves your setting and the dialog closes You can use the Edit button to edit the settings of your existing devices or to add a new preferred device The General Settings dialog with selected Devices tab opens NOTICE lf you have configured different devices for in and outbound calls this is indicated by a red icon on the m combo box 3 4 Rule Profile Display This combo box lets you define routing rules for your inbound calls With the help of these rules calls are routed to a specific device depending on the caller the call time and your presence status The combo box for the profile and rule settings displays whether
294. ional calls for example 00 gt 8 Click the Test button to check your entries The following dialog opens E Extension to be dialed Converted intemationally Effectively dialed 9 Enter the Extension to be dialed Based on the parameters set for the Main network access the OpenScape Desktop Client automatically determines the phone number in the international number format in the Converted inter nationally field 10 When the test has confirmed your entries for the main network access parameter as correct click on the Close button The test dialog closes You have configured the OpenScape Desktop Client as your softphone with connection to a HiPath communications system 6 2 2 3 How to Configure the SIP Connection Prerequisites e When installing the program you selected the SIP Provider as default provider How to configure the SIP Service Provider module thus the softphone function ality of OpenScape Desktop Client Step by Step 1 Switch to the Advanced tab in the Settings dialog 2 Under SIP Service Provider gt Main line enter the following parameters User lt Enter your phone number here gt Display lt Enter your name here gt Tooltip text lt Enter something like SIP Phone optionally gt ID lt Enter your phone number or e mail address gt Password lt Enter here the password provided by your system adminis trator gt 3 Under SIP Service Provider gt Registrar set th
295. ipant in a conference created with OpenScape Extensions for Microsoft Outlook who removes himself herself from the conference participant list via the OpenScape UC Application conference list does not receive a Microsoft Outlook notification about this ADDED If the user has initiated a callback from a preferred device that is not his her ONS device the callback will in due course not be indicated on the preferred device but on the device with the associated ONS phone number CQ00233776 CQ00238894 2013 01 21 12 CHANGED Display of a group pickup call in a desktop notification is no longer supported The settings of the Notifier Toast Desktop Alerts module have ceased to exist Consequently the corresponding section has been removed from the documentation A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide CQ00241234 Date Changes Reason 2013 01 21 2013 01 21 History of Changes CHANGED Each team administrator can appoint any other team member who has been assigned the Team Administrator profile in the CMP as team administrator via the Team View Consequently the team administrator is also entitled to withdraw the Team Administrator privilege from other team administrators of the same team CHANGED The voicemail entries in the voicemail box and the journal entries in the advanced view of the journal cannot be sorted by duration CQ00237620
296. ipant joins or leaves the conference In case of a larger number of conference participants joining or leaving this signal tone may become annoying to the others Therefore it is not played anymore when the number of participants specified by the system administrator in the CMP default 15 is reached In case of a moderated Meet Me conference with many participants the number of conference participants displayed in the Call Control is restricted for clarity If the number of participants exceeds a value specified by the system administrator in the CMP default 15 each partic ipant only sees his her own entry and a specific number of moderators The number of visible moderators is also defined by the system adminis trator default 15 You can expand every Meet Me conference to a web or video conference or configure it as such when creating it Web conferences You can use a web conference to show elements and actions represented on your monitor to other users in real time during an online session By means of this desktop sharing you can thus demonstrate operating steps or present A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows an application and work on documents in cooperation with other users This is particularly useful in training projects demonstrations and conferences joined by participants who are far away fr
297. is called by the system by default dial out Depending on the configuration the conference participants can dial into the conference or are called by the system After the last participant with moderator privileges has left the conference it comes automatically to an end for the other participants too NOTICE You create a moderated conference by deactivating the Open Conference check box in the Add Conference dialog Please note the following for a moderated conference lf the moderator of a scheduled conference leaves the conference during the initially scheduled period the conference persists until the initially scheduled end time So the other conference participants can resume the conference If the moderator of an unscheduled conference leaves the conference during the initially scheduled period the grace period starts when the moderator terminates the conference call The grace period enables the other conference participants to end the conference also When the grace period has expired the conference ends If the moderator leaves the conference during a conference prolongation the grace period starts when the moderator terminates the conference call The grace period enables the other conference participants to end the conference also When the grace period has expired the conference ends The default system configuration plays a short signal tone audible to all conference participants when a conference partic
298. is combo box to the select the device that is forwarded to if your office phone is engaged NOTICE This feature is only available for specific PBXs e after time to Use this combo box to select the device that is forwarded to if the specified ring time of the device is exceeded NOTICE This feature is only available for specific PBXs Click on the Close button to save your settings and close the General settings tab On the Devices tab you manage the devices you use A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 207 General Main Menu Settings Common 208 You reach this setting dialog via menu gt General gt Common tab gt Devices tab General settings Common Fresence Addresses Team Appearance Journal Forwarding Devices Named device lists Preferred devices B 49897007311971 4 49897007311971 Standard redirection timeout Fj Al iia Office phone 4 4989700731197 Standard redirection timeout ef B Private phone 4490245667897 ring time 15 sec amp x B Office phone 2 492404501172 ring time 30 sec 7 x New OK Cancel Apply On this tab you can add further devices to be used modify device settings and delete devices no longer required from the device list You can then select the single devices in the main menu via the device display combo box IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure their voicemail box a
299. is feature you can edit a selected bookmark The Bookmark Settings dialog opens with the already available settings J0 Open bookmark This option lets you open an internet page you have already configured as bookmark The corresponding internet page opens in a separate browser NOTICE You can also open the internet page by clicking the icon that precedes the list entry amp Print bookmark This feature allows printing the bookmarks you have configured The bookmark list appears in tabular form in the Bookmarks window With a click on the Print button the list is put out on your printer 3 9 12 Team Features Overview 168 The OpenScape UC Application team features let you group several OpenScape UC Application users into single teams thus providing each member with useful telephony features The following features are available to team members If privileged each team member can see the telephone status of other team members If privileged each team member can see whether a call comes in for other team members If privileged each team member can accept calls on behalf of other team members If privileged each team member can access the journal entries of other members Team members who have team administrator privileges can manage the member list of the respective team A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace
300. ist Al x zl Mew Duplicate Devices of list Home Office a Y 5 _ B 49897007311971 4 49897007311971 Standard redirection timeout rj ix El B Private phone 4490245667897 ring time 15 sec J 1x B Office phone 2 4492404901172 ring time 30 sec axt OK Cancel Apply On this tab you can create priority lists of phone numbers that you can select as preferred device Via the named device lists you can flexibly administrate the call order of the preferred devices You can for example create delete new named device lists or add single entries to a named device list remove them from a named device list The device priority list is processed from top to bottom and switches the ring tone automatically to the next device after the ring time that is configured The Named device lists tab is divided into two sections e Named device lists all configured named device lists are listed here e Devices of list here you find a list of phone numbers assigned to a named device list selected in the Named device list section Controls in the Named device list section The following controls are available in the Named device list section e l Rename named device list Click on this icon to modify the name of a named device list NOTICE You can also click the name of the named device list directly to rename tt A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 211 General Main Menu Settin
301. ist entry Click on 2 to edit a previously selected list entry The above dialog Edit device opens with the available settings The phone number of the device is grayed out and cannot be changed Modifications to other options are possible e Removing a device from the list With a click on x you can remove a selected device from the list of configured devices NOTICE Depending on your profile settings as OpenScape UC Application user in the CMP the x icon may be hidden In this case there is no way to remove the corresponding device from your OpenScape UC Application device list IMPORTANT The One Number Service by default the topmost entry in the list and the device currently used cannot be deleted 4 1 5 Named Device Lists 210 On the Named device lists tab you define the named device lists available for selecting the preferred device configuring a call forwarding or routing rules IMPORTANT The members of a Multi Line Hunt Group MLHG must not configure a named device list as preferred device for incoming and or outgoing calls A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Common You reach this settings dialog via menu gt General gt Common tab gt Named device lists tab General settings Common Presence Addresses Team Appearance Journal Forwarding as Home Office Aj X ae My named device l
302. it with a click on the additional speaker icon NOTICE The gt headset icon and the headset volume control are only available if you use a terminal device with appropriate signaling and this audio device was configured in the active audio scheme 3 15 IBM Lotus Notes Integration If the IBM Lotus Notes client is already available on the computer when you install OpenScape Desktop Client you can use the IBM Lotus Notes Integration feature after the setup It expands the toolbar of the IBM Lotus Notes client by the Dial button If the OpenScape Desktop Client is integrated in your IBM Lotus Notes client you can initiate a call from your private or global IBM Lotus Notes address book A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 197 Operation Reference Microsoft Outlook Integration In this process all phone number information contained in the IBM Lotus Notes address book for the selected contact is transferred to OpenScape Desktop Client If several phone numbers are available you need to select one of them for setting up a connection To initiate a call in the IBM Lotus Notes client select the desired IBM Lotus Notes contact in the IBM Lotus Notes address book Then click on Dial in the toolbar of the IBM Lotus Notes client As soon as you have initiated the call the main window of OpenScape Desktop Client appears in the foreground In there you can contro
303. ition User Guide Configuration and Settings Advanced Tab Numbering Plan the zero is used to mark local calls In Germany for example the prefix for long distance calls is 0 and the prefix for interna tional calls is 00 This data is independent from the configuration of the connected communications system and determined by the network operator e Additional code for local calls Additional code for long distance calls Additional code for international calls Enter additional digits to be used as call by call prefixes in the respective fields This data is independent from the configuration of the connected communications system The sequence of the various codes is as follows lt office code gt lt additional code gt lt prefix gt lt phone number gt Test Click on the Test button to open the following dialog and test your entries Extension to be dialed Converted intemationally Effectively dialed e Extension to be dialed Enter the number to be dialed in this entry field Based on the currently set parameters the OpenScape Desktop Client determines the phone number in international format e Converted internationally The phone number entered in the above field is automatically displayed in this field e Effectively dialed This field displays automatically the actually dialed number Depending on the set network access parameters the number may be shorter for example if an internal phone number ha
304. k is placed in the Enable Check check box default settings monitoring the TLS connection is active Interval 60 600 sec With this parameter you can define an interval of 60 sec to 600 sec in which the TLS connection to the OpenScape Voice is checked for being established The default value is 120 sec A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab 2 3 4 3 Main Line Select Advanced gt SIP Service Provider gt Main line for defining the param eters for the main line of the OpenScape Desktop Client User Display Tooltip text Login Password Private usage NOTICE The administrator of your SIP communications system provides you with the required details e User Enter the unique OpenScape Desktop Client phone number user address e Display Enter the complete name The text is transmitted as subscriber name to your connection partners and displayed in the caption bar of the main window as well as in the Video screen e Tooltip text If you use the OpenScape Desktop Client Enterprise Web Embedded Edition this input field has no function e Login Enter here your SIP ID that has been configured for authentication at the SIP communications system e Password Enter here the SIP password that has been configured for the SIP ID specified under Login e Private usage When using the OpenScape Desktop Clien
305. ke this General settings Common Presence Addresses Team If other users would like to see your presence status ask me v When accepted add inquiring users to the contact list These users are allowed to see your presence status George Williams All These users are not allowed to see your presence status T Tamarova A All Close When accepted add inquiring users to the contact list If OpenScape UC Application users who send you a presence request that you accept are to be integrated in your private contact list automati cally tick this check box Users who are allowed to see your presence status Users who may know your presence status are listed under These users are allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who must not see your presence status or remove them from the current list Block With this button you can withdraw the right to see your presence status from one or several user s To do so activate the check box next to the relevant user s name and click on Block The selected user is moved to the list of users who are not allowed to see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check box next to the relevant user s name and click on Block Thereafter no information is available as to whether or not the contact may
306. kens Hotkeys y Program Start Haa Change of connection status My Task Bar and Notification Arez Say Program Update SIP Service Provider SRy WebClient Embedded Open main window and dial selected text You can perform the following main settings listed in the left hand area by default 2 3 1 General Settings The General settings include the following sub settings 2 3 1 1 General You can select a preset and coordinated color scheme to adjust the color layout of your OpenScape Desktop Client For this purpose select on the tab Advanced gt General gt General E Automatically run program when log on to Windows System wide keyboard tokens Hotkeys Open main window and dial selected text In the right hand section of the Advanced tab you can perform the following settings e Activating the Automatically run program when I log on to Windows check box starts the OpenScape Desktop Client automatically when you perform your Windows logon to the system A31003 S5070 U103 8 7619 01 2014 26 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab e Open main window and dial selected text In this input field you can define a key or hotkeys considered System wide keyboard tokens hotkeys to reopen the main window or move it to the foreground when it is hidden or minimized The cursor is automatically positioned in the lt Name or
307. ker Headset on off e Incase of an established connection or in idle state activate or deactivate headset operation A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference IBM Lotus Notes Integration Volume control Move control to the right louder or to the left softer to set the volume Ring tone when the OpenScape Desktop Client is in idle state or a connection request is received Speaker in case of an established connection with activated speaker Handset in case of an established connection with activated handset and deactivated speaker Headset in case of an established connection with activated headset and deactivated speaker Volume menu p Microphone Open the Volume menu with a click on the Volume button aI amp to the right of the slider to set the microphone ring tone and speaker volume independently from your respective call Ring tone state in OpenScape Desktop Client Here you can adjust the volume of the relevant audio device Depending on the operating system these icons are not visi ble because performing such settings is only possible via the A 1 operating system settings M Speaker Additional speaker on off If your computer has an operable additional speaker and this speaker is configured in the settings for the current audio scheme you can activate or deactivate
308. ktop Client or at a device for example office phone mobile phone laptop with his her mobile user profile NOTICE Be sure to have a mobile user profile in the DLS Please consult your system administrator for further information A31003 S5070 U103 8 7619 01 2014 76 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab If you are logged in at the OpenScape Desktop Client with your mobile user profile a corresponding message is displayed when you try to log on to another device You are logged off from the communications system immediately after wards The user interface however is visible until you click on OK The message is closed and the OpenScape Desktop Client terminated If you are still conducting a call with OpenScape Desktop Client there are two options which depend on the DLS configuration e The active connection is immediately closed You are logged off from the communications system afterwards The user interface however is visible until you click on OK The message is closed and the OpenScape Desktop Client terminated e After a pre set time has expired the active connection is automatically closed and you are logged off from the communications system The user interface however is visible until you click on OK The message is closed and the OpenScape Desktop Client terminated In the When the client is started and there is another user logge
309. l pickup function e Server Type You can select one of the following server types from this combo box OpenScape Voice Broadsoft Sylantro Auto HiQ4200 NOTICE The PBX OpenScape Voice used to be called HiPath e Code Here you can define the key 0 to 9 used for the call pickup Hunting group The hunting group telephony feature enables call distribution within a subscriber group These subscribers are linked so that a call to the group is automatically routed to the next free member in case of a busy or unanswered phone You can set the following codes for the hunting group function e Code to stop call forwarding This setting defines the key 0 to 9 required for ending the automatic call forwarding e Code for busy signaling This setting defines the key 0 to 9 required for signaling a busy line NOTICE Thenecessary details can be obtained from the system administrator 2 3 4 12 Sounds The tone signals for ring tones busy signals etc differ from one country to another You can perform the settings for these tones in the OpenScape Desktop Client This is done on the tab Advanced gt SIP Service Provider gt Sounds Tone scheme Intemational Market v Music on hold Alert tone for calls on hold A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 69 Configuration and Settings Advanced Tab e T
310. l the connection in the Call Control frame as usual 3 16 Microsoft Outlook Integration If Microsoft Outlook 2003 2007 2010 is already present on your PC when you install the OpenScape Desktop Client the Microsoft Outlook toolbar contains the Dial button If the OpenScape Desktop Client is integrated in your Microsoft Outlook client you can initiate a call from the following Microsoft Outlook elements e Your Microsoft Outlook contact list If you have selected a contact entry in your Microsoft Outlook contact list and click the Dial button Microsoft Outlook evaluates the current object name phone number e mail address etc and determines the associated phone number based on the Microsoft Outlook contacts The phone number is trans ferred to the OpenScape Desktop Client that uses it as destination number and sets up a connection If several phone numbers are available for the current Microsoft Outlook contact for example business phone private and mobile phone the following dialog in which you must select one of them opens Baex Please select the address you want to call Petersson Peter Business Phone Number 491234567899 Petersson Peter Home Phone Number 492404901172 If no phone number information is available the connection setup fails A31003 S5070 U103 8 7619 01 2014 198 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Operation in Local Mode e You
311. lable in the Conferences window for scheduling conferences 142 amp Create new conference Click on amp to create a new conference The Conferences dialog opens You can use the entry mask on the Create conference tab to prepare the conference A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e Edit selected conference This option enables you to edit selected conferences you created yourself via your OpenScape UC Application conference or contact list as well as with the OpenScape Extensions for Microsoft Outlook application The Conferences input mask with the data of the selected conference opens for editing You can perform the following conference settings Adding or removing conference participants NOTICE n case of conferences created via the OpenScape Extensions for Microsoft Outlook application you cannot perform any participant list alterations Participant role Moderator or participant in case of moderated confer ences only Type of connection setup participant dials in himself herself or amp participant is called Options moderated open conference name recording video web conference if configurable You can use this option to display settings of conferences you have been invited for In this case you cannot perform any changes Every conference participant can remove himse
312. leave the conference or to disconnect single conference participants from the conference Open Meet Me conference Enables every participant to leave the active conference Ad hoc MeetNow Conference Enables every participant to leave the active conference As soon as all participants leave the Ad hoc or MeetNow conference it ends NOTICE f you have left the conference via the icon and wish to join in again after a short period you need to dial into the desired conference again and also specify the conference PIN The Call Control window opened via the URL in the conference notification e mail can provide the following information and functions depending on the system environment Highlighted representation of the active speaker Conference PIN amp Join an active web conference A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e List of current conference participants e List of participants who have not joined the conference yet NOTICE lf you are on the road and do not take part ina conference with your office phone ONS but for example with your cell phone the connection may be affected by various factors or even aborted In case of a disconnection you have not initiated yourself you can dial into the active conference again after a short pre defined period When the connection to the conference se
313. lect the audio hardware of the user computer to be used by OpenScape Desktop Client for voice playback 6 In the Additional speaker combo box select an additional speaker for voice output if required If an additional speaker has been selected here and this audio scheme is active the Softphone menu of the Call Control as well as the Softphone toolbar of the Video window display the 2 icon for the open listening feature NOTICE The hardware for the additional speaker must be different from the audio response hardware A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 7 8 9 Step by Step Settings related Actions In the Signal response combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for ringtone output Select the audio hardware of the user computer to be used for controlling special hardware in the Controller field Activate the Echo cancelling option 10 Select the value suitable for your system under Echo cancelling delay ms 11 Confirm the settings of the new audio scheme with OK You have now added and configured a new audio scheme for the automatically detected audio device The Add Scheme dialog closes The newly defined audio scheme appears as first entry in the list of the configured audio schemes on the Audio Schemes tab 6 4 8 How to Add a Video Scheme Prerequisites Step by Step A31003 S507
314. lf herself from the participant list of a conference no matter whether he she is the creator or has been invited as participant This will delete the conference from your own conference list Changes are displayed to all conference participants via the OpenScape UC Application conference list as well as in the Microsoft Outlook calendar next time they open the respective conference dialog e 2 Delete selected conference With the help of this option you can remove conferences you have created yourself also by deploying the OpenScape Extensions for Microsoft Outlook application from the list e Combo box for selecting the conference view The combo box in the toolbar allows filtering the conference list by the confer ences you have created Only these conferences are then displayed Select the I m Creator option in the combo box to display these conferences Via All Conferences the complete list of conferences is displayed Controls of a conference list entry The following information and features are available for each conference entry e b Extended representation With a click on the conference entry in the list shows more details These details consist of the following information and features from left to right Name of the conference participants Type of connection setup participant dials in himself herself or lt gt participant is called A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC En
315. lists and or on specific days of the week and or at specific times This section describes how to set the day of the week and the time for a rule s application e You have already created at least one rule 1 Click on menu in the main menu and select the Rules option The Rules dialog opens 2 Switch to the New edit tab 3 Select the rule for which you would like to define a day of the week and a time In the bottom area of the tab the rule settings are displayed 4 Click If date time The following dialog opens Edit rule New rule No date restriction Weekday Mo Tu We Th Fr Sa Su Time No time restriction 7 Use mobile time OK Cancel 5 Activate the check box es of the desired day s of the week 6 Click on in the Time section The following input dialog opens Edit rule Family Time range A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 7 In the from input field enter the desired start time The valid format for the time input is hour minutes for example 00 00 8 In the to input field enter the desired end time The valid format for the time input is the same as for the from input field 9 Click on OK The input dialog closes The configured time is displayed in the Time section of the dialog 10
316. ll rule for example Low The members of your family as well as the preferred customers would otherwise always reach your secretary as the Put through rule would never be applied 7 2 2 1 How to Configure the In Meeting Rule Profile This section contains the step by step guide to creating the example rule profile In meeting Step by Step 1 Click on menu in the main menu and select the Rules menu option The Rules dialog opens 2 Create a new profile called In meeting a Switch to the Activate profile tab b Click on the New button A31003 S5070 U103 8 7619 01 2014 314 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples A new list entry New profile is added to the Profiles list c Click on the New profile label The profile name is represented as input field d Enter the name In meeting for the new profile and push the return key The new profile is displayed with the name In meeting in the Profiles list NOTICE The In meeting profile has been created However it does not contain any rules yet 3 Create the Family list of persons a Switch to the Lists of persons tab The following window example is displayed Activate profile New edit Lists of persons Date lists Info Person list fam Recently used I aa New list of persons All x New Duplicate Persons from list
317. lowing window opens Edit rule Unwanted Callers E Put straight through C Redirect to ls BPS O Use preferred device ls 4B Pt m Click on for the Redirect to function The following input dialog opens Edit rule New rule Redirect to Display name Phone oK Cancel n Under Display name enter for example Cell phone and under Phone the phone number of your cell phone o Click on OK The input dialog closes The Redirect to function is active m p Click on OK The Action you have defined appears in the rule settings q Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined r Select the profile On Business Trip and click on OK The selection dialog closes The profile On Business Trip is displayed under Assigned profiles The rule Redirect family has been completely configured for its use in the profile On Business Trip A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 327 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 10 Create another new rule named Reroute preferred customers a Inthe upper section of the New edit tab click on the New button In the Rule section a new rule named New rule is displayed b Click the New rule label The rule name is represented as input field c Enterthe name Redirect
318. ls Journal Conferences Contacts Directory Search Instant Messaging Forward Call aj ib Pd Fer caller All Calls Date Name Number 08 22 09 52AM BG_Styx_01 161 ra 08 16 04 21PM BG_Styx_01 160 ra 08 16 03 35PM 024046 73407150 Fa lt gt 08 10 03 04PM__ 49 2404 673407101 101 ra 08 10 03 04PM__BG_Styx_01 108 Enties 5 K gt M NOTICE Alternatively you can click on in the tab bar under the main menu and select the Journal option in the then open list Extended view You reach the extended view of the Journal function window via the Pearl menu gt View gt Journal The extended view opens in a separate window and in addition to the contact information represented in the compact view of the Journal window it displays the contact attributes Duration and Number f OpenScape WebClient Journal i et si ie Per caller All Calls v Date Duration Name Number gt 08 22 09 52AM_ 1 36 BG_Styx_01 161 Ss 08 19 01 58PM 0 33 BG_Styx_01 161 a lt gt 08 18 03 03PM 0 32 BG_Styx_01 161 z 08 18 02 57PM_ 0 00 BG_Styx_01 161 P 08 16 04 21PM__3 20 BG_Styx_01 160 P z 08 16 03 36PM_ 0 00 BG_Styx_01 160 08 16 03 35PM 0 00 024046 73407160 a Entries 1 7 22 K 4b M Information in the Journal Window The Journal function window displays the following information about each journal entry from left to right e A radio button for selecting the entry e An icon that displays the status of th
319. ls The OpenScape UC Application keeps track of all devices monitored by OpenScape Voice determines the overall availability of those devices and then routes calls e mails or instant messages appropriately A click on the Minimize icon in the top right corner of the program window hides this window The program continues to run You can display the main window again in two ways Either doubleclick the OpenScape icon in the notification area of the Windows task bar Or select the Open OpenScape option in the context menu of the program icon in the notification area of the Windows task bar A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 87 Operation Reference Main Window If you want to hide the opened program window click on display desktop in the Windows quick access bar The program continues to run You can display the application window again in two ways Either doubleclick the OpenScape icon in the notification area of the Windows task bar Or select the Open OpenScape option in the context menu of the OpenScape icon in the notification area of the Windows task bar NOTICE You configure the display of the OpenScape icon in the notification area of the Windows task bar in the dialog Settings gt Advanced tab gt General gt Task Bar and Notification Area 3 6 Main Window The main window opens directly after you have logged in to the system by default and represen
320. lso you use your office phone as preferred device which has been assigned your ONS number When a caller dials your softphone number the inbound connection is only signaled at the connected headset The Call Control window does not open and the call is not signaled in the program In this case there are the following options to accept the call A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 193 Operation Reference OpenScape Icon in the Notification Area With a click on inthe desktop notification which appears at the bottom right margin of your desktop By switching to the local web page via the 4 icon in the Softphone menu The incoming call is displayed and you can accept it with a click on You can terminate the active call only via gt 3 12 OpenScape Icon in the Notification Area The OpenScape icon is a display that appears in the notification area of the Windows taskbar Within this icon you can also see the current presence status of a user i e the OpenScape icon changes its appearance according to the currently defined presence status For example g is displayed when the program has been started and the user is available 3 13 Context Menu of the Program Rightclick the program s icon for example _ in the notification area of the Windows taskbar to open the context menu Personal Settings f Ring tones About _ oe Update Help Error
321. m OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 325 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following dialog opens z a s Edit rule Forward customers No numbers defined for incoming calls c Clickon A selection dialog opens that features the existing lists of persons d Select the Family list of persons e Click on the Add button The selected list of persons has been added to the rule The selection dialog closes f Click on OK Your rule settings in the If call from section have been applied g Click If date time The following configuration dialog opens Edit rule New rule No date restriction 7 Weekday Mo Tu We Th FF Sa Su Time 4 No time restriction 7 _ Use mobile time h Click on in the Date section A31003 S5070 U103 8 7619 01 2014 326 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples A selection dialog opens that features the existing date lists i Select the date list Business trip j Click on the Add button The selection dialog closes The date list Business trip is displayed in the Date section k Click the OK button in the configuration dialog The configuration dialog closes I In the lower section of the New edit tab click Action The fol
322. m setting for the jitter buffer the following applies The better the network quality the smaller the jitter buffer may be The bigger the jitter buffer the more the voice output will be delayed Video Codecs Determine in this section the codec sequence required for video connection The two video codecs that the OpenScape Desktop Client supports are H 263 and H 264 e Priority 1 Use this combo box to select the video codec to be used for your voice connections with the highest priority e Priority 2 Use this combo box to select the video codec to be used for your voice connections if the video codec with the highest priority is not available 2 3 4 16 Port Restrictions To determine the port restrictions in firewall environments select on the tab Advanced gt SIP Service Provider gt Port restrictions Port restrictions RTP video port range from 29120 to 29131 RTP audio port range from 29100 to 29119 SIP Signaling Fort 5060 Port restrictions e RTP video port range from to Enter the RTP ports used for the video connections in these fields NOTICE f no video transmission is possible during operation despite a correct login make sure that the RTP port range is configured between 29120 and 29131 A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 75 Configuration and Settings Advanced Tab e RTP audio port range from to Enter the RTP ports us
323. mage shall be displayed mirrored in the Video screen Configuring the video scheme and the default video configuration is now complete 6 4 9 How to Edit a Video Scheme 258 Prerequisites Step by Step You operate the OpenScape Desktop Client at an SIP communications system The SIP Service Provider module is active NOTICE You can change the configuration of an audio scheme only in the Settings dialog while logging on to the program How to change the configuration of a video scheme 1 2 3 4 5 6 Click on the Manage button in the Logon dialog and select Settings The Settings dialog opens The Audio Schemes tab is displayed by default Switch to the tab Advanced gt SIP Service Provider gt Video schemes Click on the Change button The Change Video scheme dialog opens Change Video scheme 2 Description Logitech QuickCam Pro 9000 Camera Logitech QuickCam Pro 9000 OK Cancel Perform the desired modifications Confirm your settings with OK The Change Video scheme dialog closes Your modifications are saved Perform changes to the default video configuration if required A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions 6 4 10 How to React to Automatic Video Device Detection Under certain circumstances OpenScape Desktop Client can detect new video devices as so
324. malizing a phone number means that it is converted in a permanently defined default representation from any representation format A phone number is always normalized when it is to be searched for or passed on to another system that expects a defined phone number format The list of preferred devices itemizes all configured devices and their normalized phone numbers For example phone number 490123456123 is displayed for the device with the extension 123 and phone number 490700512456 has been assigned to the device with the external phone number 490 700 512 456 ring time lt number gt sec This is the individually configurable ring time in seconds after which the ring tone is automatically switched to the next configured device The default value for this setting is 30 seconds Standard redirection timeout This is a ring time configured by the system administrator in the CMP default waiting period Ring No Answer RNA after which the ring tone is automatically switched to the next configured device A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 209 General Main Menu Settings Common No redirection timeout The ring tone is not switched over to another configured device A click on the OK button closes the dialog Your settings are saved A click on the Cancel button closes the dialog The performed settings are then dismissed e Modifying the settings of a l
325. moderated conference only the moderator can mute the entire conference in open conferences all conference participants can mute a conference Lock Select this function if you do not wish any further conference participants to join in Invoking this function once more undoes this restriction The current locking status of the conference is displayed in the status window head up display Conference Information in the top right area of the video screen NOTICE In case of a moderated conference only the moderator can lock the conference in open conferences all conference participants can lock the conference e Layout This menu lets you set the representation mode on the video screen The system configuration determines which options are available in this menu NOTICE f you change the layout setting it changes for all conference participants A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 187 Operation Reference Video Telephony SIP only 188 Tiled The transmitted video sequences of all conference participants are displayed on the video screen in tiles of the same size Active Speaker The video sequence of the currently active speaker is highlighted by representation in a bigger tile In addition the transmitted video sequences of all conference participants are displayed on the video screen in tiles of the same size Single Only the video sequence of the
326. mplified greeting configuration Two time profiles are available for the voicemail system The time profile for the simplified greeting configuration that is default set when you log on to the system The simplified greeting configuration allows using only one greeting per greeting type and working day The time profile for the enhanced greeting configuration It enables config uring the greetings of the single greeting types for each working day separately A31003 S5070 U103 8 7619 01 2014 372 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Voice Mail System e Mobility number This feature enables you to specify forwardings that the caller can trigger by telephone key entry Forwarding can be used for both internal and external destinations or to trigger an action such as switching to another voice mailbox or granting callers callback access access to their voice mailbox Forwarding can be set up with different variants actions with each call forwarded being assigned its own phone key ranging from 0 to 9 as well as and Your voicemail should inform the caller of the appropriate phone key You must record this information as a separate greeting If the caller presses the predefined phone key after listening to your greeting the call is forwarded using the specified action You can also define various actions for multiple forwarding and make them available to the caller Configu
327. n User Guide Voicemail Settings Recordings 8 Enter a number in the input field beneath the buttons and click the Go to position button to move to a specific position in the recording NOTICE lf you have selected the Auto refresh option the cursor will always be set to the beginning of the input box by the repeated download of the page This complicates the input Deactivate this option before using the time input field The current position is displayed in seconds via the buttons and on the positioning bar 8 6 1 2 How to Upload an Existing Greeting File If you have selected the Upload recording option under Select a method proceed as follows to use an existing greeting file from your file system Step by Step 1 Enter the path and file name of the prepared file in the text field or find the desired file in the file system via the Browse button 2 Click on the Create button The recording is saved and the Recordings page reappears 8 6 2 How to Delete Greetings NOTICE A greeting currently used in a time profile cannot be deleted Before you delete a greeting check whether this greeting is used in a time profile Step by Step 1 In the recording list select the greeting you would like to delete by clicking the radio button in front of the entry 2 Click on the Delete recording button You are prompted to confirm the deletion 3 Click on OK The selected greeting is deleted and you see the Recordings pag
328. n addition Hide Settings and Profile administration You cannot access the menu of the Manage button The Add Profile button is hidden Only accept settings The Settings entry is displayed in the menu of the Manage button after you have clicked on the button The other management functions are not available The Add Profile button is hidden from the Logon dialog e Settings for the LIN mode This option controls how an LIN Local Identification Number is entered in the Logon dialog The LIN can be used to pinpoint emergency calls by assigning location numbers to buildings building section numbers etc NOTICE Please obtain detailed information about configuring an LIN number in an HiPath 4000 from the documentation of the respective HiPath 4000 PBX The following options are available A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 29 Configuration and Settings Advanced Tab Suppressed no entries The LIN field is not displayed in the Logon dialog NOTICE f the Suppressed no entries option was selected and no password was assigned to the user the program starts automatically without displaying the Logon dialog Optional empty entry field The LIN field appears blank in the Logon dialog and need not be filled in for logging on Optional display last entry The LIN field is displayed in the Logon dialog The LIN from the last lo
329. n 198 Own presence status 100 253 Own video image 175 P Pearl menu 91 98 about 100 help 99 personal settings 99 personal settings 194 Picking up a team call 108 playback 22 254 256 Point to point video 177 Ports restrictions 49 75 settings HiPath provider 49 settings SIP Service Provider 75 Preferred device 102 261 changing 280 Prefix OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 401 Index HiPath connection 44 HiPath provider 40 Prefix SIP Service Provider 64 Presence monitoring 260 allowing 260 blocking 261 Presence status 253 Presence status display 100 Profile 84 adding 85 86 251 changing 86 copying 86 deleting 87 Profile creation 240 Program start 28 29 Program start settings 28 Program update 32 Proxy server 61 Q QoS settings HiPath provider 51 SIP Service Provider 79 R Reference manuals 17 Registrar server 60 Ring tones 46 70 Ringer pitch 52 Rule creating 350 editing 337 settings 337 Rule interpreter 303 terminologie 303 user interface 332 Rule priorities 351 Rule profile Activate profile 332 activating 336 creating 335 deactivating 336 rule profiles 332 settings 332 Rule profile display 103 Rule profiles 303 Rule settings action 347 assigning a profile 349 defining date time 366 if call from 339 if date time 343 402 if my status is 346 Rules 104 303 Date lists 360 date lists 360 lists of persons 353 priority 351 S
330. n OK The selection dialog closes A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected participant a search This feature opens the Directory Search window Enter the data of the user with whom you would like to start a new chat in the search form Click on the Search button The search results are displayed in the lower section Select the desired person Then click on the Add button in the Directory Search dialog or on amp The Directory Search dialog closes A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected participant Close all button A click on this button ends all active chats A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows 3 9 5 Conferences You reach the Conferences function window by selecting the Conferences tab in the main window The Conferences function window remains empty until you create at least one conference or have been invited for a conference Thereafter it contains a list of all conferences you have created of all active conferences and or of all conferences you have been added to as participant Conferences Ge A Fas Fid All Conferences 7 Start Time Title Creator r Conference Koerfer Hans A a Po 02 07 13 03 30 PM Videokonferen
331. n OK then confirms that you agree to the program s shutdown despite the active call A click on Cancel closes the confirmation dialog and the active call can still be conducted NOTICE You close the main window with a click on xj at the window s top right margin The program is not closed though You remain logged in at the system and can make or accept calls A A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 85 Operation Reference Administering the Configuration Settings rightclick on the OpenScape icon in the Windows task bar and selecting the Open OpenScape option displays the main window in the foreground again 3 4 Administering the Configuration Settings NOTICE You can perform some configuration settings only during the logon procedure Other settings that do not directly affect operation can also be edited after the user login for example configuring the individual ring tone NOTICE You can display the configuration settings via the OpenScape Options item of the OpenScape context menu during operation You open this context menu by rightclicking the OpenScape icon in the notification area of the Windows task bar You open the configuration settings with a click on the Manage button in the Logon dialog Manage oK Settings Add Profile Copy Profile Change Profile Delete Profile Export Configuration Backup Configuration Res
332. n system environment at least two media servers are available the Call Control window may display another active call in addition to the ongoing conference This is a connection to the conference system via which the existing conference is transferred to another media server to avoid a system overload NOTICE Conference participants who can open the Call Control window via a link are not displayed in the Call Control when they click on this URL They appear as conference participants in the Call Control of the conference as soon as they dial in NOTICE Depending on the system environment invited partici pants may open the Call Control via the URL contained in the conference notification e mail but see nothing but an empty Call Control window The conference is displayed in the Call Control as soon as it has been started by the conference creator or moderator Moderators and creators can use the following features in the Call Control to control an active conference e Starting a Meet Me web conference If you have configured a web conference or were invited for a web conference you can use this icon to set up the connection to the web conference e Starting a Ad hoc MeetNow web conference Using this feature you can add a web conference session to an active Ad hoc or MeetNow conference which expands every active audio conference to a web conference e Lock unlock conference This option blocks the conference for other user
333. n to the audio conference NOTICE The Web conference option is only available if a web conferencing system has been configured OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 149 Operation Reference Workspace Function Windows 150 Apply button A click on this button saves your entries and the configuration dialog for the conference stays open Subsequently you can perform further configuration steps The conference you have just created appears in the conference list of all OpenScape UC Application participants An e mail with conference dial in data is automatically sent to all participants for whom an e mail address has been specified Start button With a click on this button you can initiate an unscheduled Meet Me conference after you have applied the settings determined in the template If the configured Meet Me conference is a scheduled one you can use this button to join the already automatically started conference OK button With a click on this button you can save the conference settings and close the configuration dialog Cancel button With a click on this button you can close the configuration dialog without creating a conference or to dismiss all modifications you have made to an existing conference that are not applied yet A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows Co
334. nUal sr aan kit dees Chee aa a es hte SHE ewe es Se Ae eS 15 1 3 Representation Conventions anasa cc eee eee eee ens 16 1202 Formats and Display FoM Ssd t lt 2 sears ee e a wt Sioa ee bees eee eee has Se 16 SOEs INO CSS a Soe a a at goa tat quence Susy ead a a iy eines Sarat ciara gh at eae at anita aula ee han Wala al acetate ce amp 17 OO FOUS et Gia eg 0 eG ie a ea aie Aa et Gola aa ae ee rae el eae A Sa ee A ede ae 17 1 4 Continuative Documentation 1 0 0 0 0 eee ee eee ees 17 POAC M eu cetn kee te a ead eeduk Sette dh Gel de ee ae eee at ee Gale os aaa 18 2 COMMGUTATION ANG SCULING S ic oes aed td he e ene ee ae Woe ge Wn re ec a ee ee ae Be i 20 21 Audo Schemes NAD ia Sc aus BR Re eee ee Gh et and amp oe ac Sea Ge ee Gain Ske SA Sec 20 Za MNOS S WAU Ai e ses nea ip ak Sa aa ea oe a TAME eae he a hain ah ith a Geen aA amp kt ae Se lect 24 Fas ees AVING jel 2 6 pea am en era oe ec Re REY E o A ny A E me 26 Aa k SCHeVal DCUING Seg 25 24 45 fcn k de Seth amp Secale Goh de tsp ata et ene ten tad Sah led eee deci dee eee treme td 26 2M COGAN arera a re desea Si Sates Ge SENG fos mS Gott gh ah ial a mie ody ea aa oa id Ad ice tate bem E E Rest 26 ZED k2 USE r Daa sh a a et ak Seta a She ay ea eh ea ai De mtb ah ae sid metas dal ta eae le Sas 27 ZO AS Program Stail sess daa lt i See ens Ga ane Steno aaa Seek Rol e aaa ee Ee Be ee 28 2 3 1 4 Connection Status Change 0 eee eee ens 30 2 3 1 5 Task Bar and Notificati
335. nce Forwarding Devices Named device lists Create Journal entries For all calls Not activated Notification for missed calls E Mail Address Not activated Lanquage German Format Text al The following options are available e Create Journal entries Select one of the following options for your journal entries For all calls Creates journal entries for all calls Not activated Disables creating journal entries A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 203 General Main Menu Settings Common Notification for missed calls Here you can specify where to in which language and in which format a notifi cation for missed calls shall be sent You can set the following combo boxes E Mail Address The default setting for the missed calls notification is Not activated If you would like to be notified about missed calls select the e mail address the notification is to be sent to via the combo box If this option is not available you need to create an e mail address first to which the notification is to be sent You can create a list of e mail addresses by enabling 2 The following dialog opens General settings Common Presence Addresses Team Appearance Forwarding Devices Named device lists Name E Mail Address Add Modify List of configured e mail addresses Delete OK Cancel 204 In this dialog you can Configure new e mail addresses
336. nce combo box NOTICE When you activate the Teleworking option a different selection is available e Codec packet lengths The respective voice packet lengths for the codecs G 711 G 723 and G 729 are individually defined in milliseconds in this section Select a value in each of the three codecs combo boxes The values are indicated in milliseconds ms e Jitter Buffer ms To avoid voice packet loss which can result in poor voice quality and dropouts set the buffer size in this field The jitter buffer caches all incoming voice packets for the period set and then forwards them to the audio device s sound output The jitter buffer continues to forward voice packets until none are left even if the network does not deliver new voice packets quickly enough This avoids dropouts Select a value in the Jitter Buffer ms combo box The values are indicated in milliseconds ms Specialties upon selecting the jitter buffer When selecting the optimum setting for the jitter buffer please note the following e The better the network quality the smaller the jitter buffer may be e The bigger the jitter buffer the more the voice transmission will be delayed e We recommend to set the jitter buffer to value 60 With a click on the Restore Standard Settings button you can reset the values to the default settings NOTICE To edit the port restrictions settings you need to open the Settings dialog during the program start Click on the Mana
337. nced gt SIP Service Provider gt System Services the server type with which the OpenScape Desktop Client is connected Server Type OpenScape Voice hia4200 Video connections Instant Messaging connections Additional lines stations Extended call functions call forwardings Suppress blind transfer A31003 S5070 U103 8 7619 01 2014 54 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab Server Type OpenScape Voice hiQ4200 Select this server type if the OpenScape Desktop Client is connected to an OpenScape Voice or a hiQ4200 OpenScape Voice hiQ4200 without video Select this server type if the OpenScape Desktop Client is connected to an OpenScape Voice or a hiQ4200 without video support HiPath 3000 OpenOffice EE Select this server type if the OpenScape Desktop Client is connected to this server HiPath 3000 gt V8 Select this server type if the OpenScape Desktop Client is connected to an HiPath or later HiPath 4000 gt V6 Select this server type if the OpenScape Desktop Client is connected to an HiPath 4000 or later Default without Video Instant Messaging Select this server type if the OpenScape Desktop Client is connected to any S IP protocol based SIP server In this case the video and instant messaging features are not supported Custom If you select this server type you can individually activate the support for the following
338. nd add them directly to the rule A dialog opens for you to specify a Display name and a Phone number for a new person Edit rule New rule For incoming call with number Display name In addition this dialog provides the Suppressed number button It lets you define that the rule applies for callers whose phone number has not been transmitted also After having assigned a person and a list of persons to the rule the dialog may look like this Edit rule Family Incoming call from HEE P Family 123456789 f xl hd OK Cancel You can apply the following actions to a person entry 2 Click this button to change the date for the existing person entry x Click this button to remove the corresponding person entry from the list of callers for this rule The person entry will be deleted from the list for the rule setting If call from but will stay in the list of persons Recently used defined by default so that it can be reused if required ixt Click this button to remove a list of persons assigned to the rule from the list Use this setting to specify for which period on which weekdays and at which time the rule is to apply This setting allows you to link a date list or individual date infor mation to a rule A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Inter
339. nd the rule interpreter tool A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 3 1 Pearl menu Operation Reference Main Menu You invoke the Pearl menu via the adjoining icon It contains the following options 0 Satomi eae Voicemail View Presence Prompting Personal Settings Team Promptist Help About Status Information View Personal Settings Help About To close the Pearl menu click on once again or click on the Close button The icon shows the following operating states by means of rotation 3 7 1 1 Status Information A new voicemail has arrived in your voicemail box Another OpenScape UC Application user has requested to see your presence status You have not taken a call for example because of temporary absence Using this option you can invoke the following information with a mouseclick on the right menu area A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Missed Calls Voicemail NOTICE This option is available only if the system your are logged in to is configured as voicemail server Presence Prompting List 91 Operation Reference Main Menu e Team Promptlist NOTICE When the list of Missed Calls features a new entry or when you receive a new voicemail presence or and team prompt the icon appears in front of the Status
340. ndow and their function in detail 3 Main Menu You find the main menu at the top margin of the main window The main menu features the following elements from left to right Pear Menu Initiate accept Call Rule Profile Display Directory Search Presence raay C lt Name or Number gt J Johnson RA Input Field Terminate Call Device Display Menu Display last dialed User Name Number Pearl menu This is an application menu icon for accessing the basic features of the integrated web interface A Input field Input field for phone numbers or names combined with the combo box for displaying the phone numbers you have dialed last With a click in this input field and after entering a phone number or name you can initiate a call or look for contact information After you have entered a number click on to initiate the call lf you want to obtain the contact data of a subscriber from all configured directories click on or simply press the return key after you have entered the contact s name The Directory Search function window with search results already found opens To call a contact from the contact list click on the contact s number s displayed under the input field lt Name or Number gt A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 89 Operation Reference Main Menu 90 Ifyou have defined a hotkey in the Sett
341. ne number of the device to which the call has been routed You can perform this setting by one of the following actions A click on the small triangle opens a selection list of the devices you have added to your preferred device list or used as forwarding destination within a rule profile Select your forwarding destination in there IMPORTANT All devices available in this selection list are also listed in the bottom section of the Lists of persons tab and can be removed from the selection list only via this tab x 2 Click this button to modify the name and the phone number for an already defined forwarding destination in the following dialog Edit rule New rule Redirect to Display name Phone OK Cancel A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 347 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Click this button to add one or more persons from an existing list of persons to the rule as forwarding destination The following dialog opens Person list Recently used Add from list New list of persons O Atest Suppressed number 4 Add Cancel Activate the corresponding check box and click the Add button to add the selected person to the rule as forwarding destination Click this button to search the configured directories for a determined person and add him her
342. ners Find persons by recent IM partners asearch recent IM partners This feature opens a selection dialog displaying your recent chat partners To invite a person for a chat select him her by activating the check box that precedes the respective name entry A click on the OK button closes the selection dialog A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected contact a search This feature opens the Directory Search window Enter the data of the user with whom you would like to start a new chat in the search form Click on the Search button The search results are displayed in the lower section Select the desired person Then click on the Add button in the Directory Search dialog or on The Directory Search dialog closes A new tab opens in the Instant Messaging function window On this tab you can write an instant message and send it to the selected participant Alternatively you can open this window via one of the following actions With a click on in the row of the desired chat participant in the Contacts function window With a click on in the row of the desired chat participant in the Directory Search function window after a performed contact search By clicking the notifier toast displayed at the bottom right margin of the desktop The window then contains the Overview tab automatically and a tab for each active c
343. nference participants or automatically by the first conference participant who dials in The conference configuration allows two ways of joining in Participants are either called automatically by the system after the conference start dial out or they need to dial in by themselves dial in The conference creator is called by the system by default dial out All other conference participants have to dial into the conference individually dial in However you can configure the system to also call single participants NOTICE You create an open conference by activating the Open Conference check box in the Create conference dialog NOTICE In the Call Control of an open Meet Me conference with many participants the list of participants who are connected to the conference contains only one entry each participant only sees himself herself Moderated conference A moderated conference is a Meet Me conference that only conference participants who have been appointed moderators at the conference creation can control The conference starts automatically at the scheduled A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 139 Operation Reference Workspace Function Windows 140 time if such a point in time has been configured If no start time has been defined one of the moderators can start the conference manually or by dialing in The conference creator moderator
344. nfiguration Options of an existing Conference A click on amp in the Conferences function window opens the following dialog in which you can change the configuration of an already created Meet Me conference NOTICE Only the creator can change settings of a moderated Meet Me conference NOTICE The settings of an open Meet Me conference can be edited by all subscribers NOTICE The amp icon remains blocked grayed out until you have selected an entry in the conference list Conferences E Modify conference Name Konferenz a Creator J Johnson Start tine se J Johnson 4492404673407161 f ke a 5 5Svensson 4492404673407160 ft x a Add participant ame or Number P a E Mail to all participants geil PIM IRS FeO Regenerate Opti Bridge number 240863 Open Conference Record Name Toll free Video conference sie Web conference Related information P OK Cancel Apply This dialog offers the same input fields options and features like the dialog for creating a Meet Me conference and allows removing a conference from the conference list via the Delete button A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 151 Operation Reference Workspace Function Windows 3 9 6 Directory Search 152 v Missed Calls Name J Johnson In the Directory Search function window you can access your company directory the OpenScape UC Applica
345. ng elements are available in the Date list section A31003 S5070 U103 8 7619 01 2014 360 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter e A Click this button to modify the name of a date list x NOTICE You can also directly click the name of the date list to rename it Click this button to remove a date list from the list e New Click this button to create a new date list e Duplicate With a click on the Duplicate button you can create a new date list by duplicating an already existing date list Controls in the Date information from list section This section may look like this Date information from list appointment y 1 birthdayparty 2011 08 04 f xl ap vacation 2011 08 15 2011 08 31 x New Undo The following operating elements are available in the Date information from list section e Click this button to enter date information and add it directly to the list The following dialog opens Date list New date list Display name from 13 20 gt lt February 2012 Tu We Th Fr Sa Su 1 2 3 ps 5 7 8 9 10 11 12 14 15 16 17 18 19 21 22 23 24 25 26 28 29 OK Cancel The following operating elements are available to set the date A31003 S5070 U103 8 7619 01 2014 Display name Enter an expressive name for the date
346. ng your short breaks and your annual holiday In this case you can define single days and also periods in this rule So that you need not alter the rule when your holidays are rescheduled you can also specify a date list and link it to the rule You only need to modify the list then but the rule itself remains unchanged 7 2 Applying the Rule Interpreter Examples 306 The rule interpreter supports you in the most different situations The following three scenarios are examples and intended to familiarize you with the rule inter preter functionality Scenario 1 In the office Redirecting calls depending on phone numbers In this scenario all calls should basically go through to you If however persons call who are itemized in your unwanted callers list these calls are to be routed to your secretary Scenario 2 In meeting Redirecting calls depending on presence status and phone numbers In this scenario you take part in a company meeting During the meeting all calls are to be redirected automatically to the secretary If however preferred customers or a member of your family call the call is to be routed to you A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Scenario 3 On business trip Redirecting calls depending on date and time In this scenario you are on
347. nnot be displayed because the team member has not yet accepted the team prompt Do not disturb Be right back Busy n a meeting e Name of the team member With a click on Name you can sort the team members alphabetically by their names NOTICE The name of the team administrator is highlighted A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 173 Operation Reference Video Telephony SIP only Number of the team member With a click on Number you can sort the team members in descending or ascending order by their phone numbers NOTICE The number of the team administrator is highlighted Display the partner journal This icon is only displayed if the relevant team partner has allowed other users to access his her journal All Calls With a click on this icon you can have the Journal of the selected team partner displayed NOTICE In the journal of the team partner you see question marks instead of the names of his her private contacts by default However the system administrator can change this represen tation across the system NOTICE Phone numbers displayed to a user in a partner journal via the Team View are represented in exactly the same way as in the Journal of the relevant partner This representation depends on the numbering plan of the respective partner As a result a phone number may be displayed in the partner journal
348. normalized when it is to be searched for or passed on to another system that expects a defined phone number format Activate this option if phone numbers are to be normalized based on the infor mation from the network access settings on the tab Advanced gt SIP Service Provider gt Network access NOTICE Make sure that all required network access data on the tab Advanced gt SIP Service Provider gt Network access is set correctly Remove domain specification in display texts Activate this option to suppress the domain port for a SIP URI to be displayed for example display the calling station on the display Remove same domain in address Activate this option to suppress the domain port in the case of SIP URIs from the same own registrar in addresses for example call lists Add international prefix to SIP address Activate this option if the OpenScape Desktop Client is to indicate the SIP address as international Example The SIP Service Provider delivers the address sip 492404908 666 enter prise com and the OpenScape Desktop Client converts it in Sip 492404908 666 enterprise com Handle SIP addresses as call numbers If this option is active the domain portion is ignored and the text that precedes the domain considered a phone number Example Sip 492404908 666 enterprise com is considered 4924049087666 Input and selection option of SIP addresses Activate this check box to allow the input and selection option
349. ntered and without a frame Your own image is displayed in a smaller frame at the bottom left window margin It is slightly turned and appears in a red frame during an active image A31003 S5070 U103 8 7619 01 2014 182 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only transmission The following figure shows for example the Video window in the Full window view when the image of the conversational partner is received Your own image is transmitted but the camera image is disabled If you activate the camera image in addition the Video window in the Full window view may look as follows A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 183 Operation Reference Video Telephony SIP only 184 Full screen In this view the Video window may contain one or two images The received image occupies the entire screen If the camera image is active your own image appears bottom left The Softphone toolbar is hidden and only displayed again at the bottom screen margin when you position the mousepointer on it Customized views The video feature of the OpenScape Desktop Client enables you to customize the default view In call Moving a video image in the video window To change the position of an image in the video window click in the center of the video image The mousepointer appears in the center
350. ntrino Duo processor NOTICE The computer needs to be rebooted for the QoS settings changes to become active A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 79 Configuration and Settings Advanced Tab 2 3 5 Settings for the WebClient Embedded The WebClient Embedded is in charge of providing web access to the OpenScape UC Application system It offers further configuration options that can only be accessed via the user interface of the integrated OpenScape Web Client OpenScape Web Access W Secure Communication via HTTPS Server 10 93 30 97 Fort 443 Chat message indication W Play tone on new incoming message Use individual tone Screensaver and desktop lock W Set presence status to Be right back when screensaver is active and or desktop is locked The following settings can be made via this dialog OpenScape Web Access e The Secure Communication via HTTPS check box is ticked by default This means that all data is transmitted encrypted e Specify in the Server field the URL or IP address of the server that hosts the OpenScape Web Client e Enter the port number for accessing the server on which the OpenScape Web Client is installed in the Port field If you have set the option Secure Commu nication via HTTPS the default value for the port setting is 8443 Otherwise port 7789 is used by default NOTICE These specifications are provi
351. o Hour Minute OK Cancel e 2 Click this button to modify an already defined time e x Click this button to remove an already defined time 7 3 2 3 If my status is Use this setting to specify for which of your personal presence statuses a rule should apply A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 345 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the lower section of the New edit tab click on the 2 icon of the If my status is entry or on the entry itself to open the following dialog Edit rule New rule Presence If my status is Available 7 amp Unavailable l Beright back I Donot disturb Busy tm Inmeeting The following operating elements are available in this dialog e If my status is This check box is automatically activated if at least one presence status is set e Combo box to select the presence status as a criterion for a rule The following table provides an overview of the available presence statuses and their meanings Status Description Signal for the other OpenScape UC Application users that you can be reached at your workstation Signal for the other OpenScape UC Application users that you cannot be reached at your workstation Signal for the other OpenScape UC Application users that you can be reached at your workstation but do not wish to be dis
352. o an OpenScape Voice V5 This feature enables you to automate a connection setup to a previously busy subscriber in the PBX When you initiate a call and receive a busy signal from the target subscriber you can activate or use the callback feature as follows Step by Step 1 In the Call Control function window click on e Thereafter the connection is cleared You are then available to other callers again and you can make calls If the previously busy target subscriber becomes available again the program is informed by the PBX accordingly The program then lets you know by a call in the Call Control function window that the target subscriber is no longer busy NOTICE f you have initiated a callback from a preferred device that is not your ONS device the callback will in due course not be indicated on the preferred device but on the device with the associated ONS phone number 2 Accept the call with a click on in the Call Control function window The PBX calls the target subscriber again NOTICE CCBS cannot be used if the callee rejects the call or the PBX of the callee does not support the feature A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 281 Step by Step Communicating with your Contacts 6 6 12 How to Activate the Completion of Calls on no Reply CCNR Feature Prerequisites e The OpenScape Desktop Client Enterprise Web Embedded Edition is connecte
353. o be dialed and the icon for dialing the phone number Its right hand section displays the message No Connection to OpenScape A local Call Control Page opens in the workspace of the main window for you to reach the following functions depending on the connection status e Terminate an initiated active call A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 199 Operation Reference Operation in Local Mode e lt Accept reject incoming call e wu Set active call to on hold e i Retrieve held call e Make a consultation call e Toggling e tye Connect consultation call subscriber with waiting subscriber If the main window is minimized or placed in the background push the hotkey defined in the program s settings dialog The main window opens again or appears in the foreground The cursor is automatically positioned in the lt Name or Number gt input field If you have selected a phone number in another appli cation in addition this number appears in the lt Name or Number gt input field and the program dials it automatically NOTICE You define the desired hotkey in the settings dialog on the Advanced tab under General gt General When the OpenScape UC Application is available again the OpenScape Desktop Client returns automatically to the normal operation mode You can use the full range of OpenScape UC Application features again A31003 S5070 U103 8 7619 01
354. odule If your conversational partner is not available as contact in your contact list a dialog opens in which you can enter the e mail address to which the conference invitation shall be sent In this dialog you can also determine whether the participant shall be automatically entered as contact in the contact list This dialog is displayed even if no e mail address has been specified for the contact from the contact list NOTICE The icon for requesting a web conference is also displayed with active calls that for logical reasons are not extended to a web conference such as connections to a mailbox for example OpenScape Voice Portal or to an automatic telephone exchange for example OpenScape Auto Attendant Consequently this icon has no function in such cases Click on the Apply button in this dialog The successful download is followed by a security warning Confirm this security prompt with a click on the Apply button The connection to the web conference server is set up If you wish to invite further participants for an existing conference retrospec tively click in the Call Control window on the envelope icon for the conference invitation A new e mail is opened in your e mail client This e mail contains all information an invited person requires for connecting to the conference Send the e mail to all participants you wish to invite for the existing conference retrospectively OpenScape UC Application V7 ODC Enterpri
355. of persons Al x New Duplicate Persons from list New list of persons E P No persons entered in the list b Click the New button under the List of persons section The New list of persons entry appears in the List of persons list c Click the New list of persons label The list of persons name is represented as input field d Enter the name Family for the list of persons and push the return key on your keyboard The Family list of persons is displayed in the List of persons section The list does not contain any person entries yet 4 Add persons to the Family list of persons Execute the following steps for all persons you wish to add to the list a Click the New button in the bottom section A31003 S5070 U103 8 7619 01 2014 322 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The following input dialog opens Edit person list Unwanted caller 5 6 A31003 S5070 U103 8 7619 01 2014 b Specify the name of the desired person in the Display name input field c Enter the phone number of that person in the Phone input field d Click on OK The input dialog closes The new person entry has been integrated in the list of persons Create the Preferred customers list of persons a Click the New button under the List of persons section The New list of persons entry appears in the List of
356. of the features in the Softphone toolbar in the Video window ADDED You can initiate a Merge Calls video conference FRN4956 FRN4953 2012 08 28 CHANGED Common Management Portal has been renamed as Common Management Platform FRN5833 CQ00232627 2012 09 11 2012 09 11 ADDED The buttons for configuring new devices may be hidden for specific OpenScape UC Application users In this case there is no way of removing devices from the device and named device list s ADDED Scheduled Meet Me conferences created with OpenScape Extensions for Outlook can be deleted and edited by the creator via the GUI of the OpenScape Desktop Client Enterprise Web Embedded Edition Each participant of such a conference can exclude himself herself from the conference FRN6008 CQ00230770 FRN5180 2012 09 14 ADDED Step by step guide for using the Call Pickup feature CQ00226188 2012 09 19 2012 09 20 ADDED Information about the devices available for the Action routing destination setting of a rule ADDED The video screen quality or screen resolution may change during an active call Such changes result from the bandwith for transmitting video data streams automatically adjusting to the available bandwidth resources of the communications system CQ00226540 FRN4943 2012 11 09 ADDED A call can be extended to an Ad hoc web conference FRN4706 2012 11 09 2013 01 03 CHANGED A partic
357. of the image Keep the left mousebutton pressed and drag the image to the desired position in the video window Then release the mousebutton NOTICE While you adjust a video image it appears transparent Maximizing minimizing the video image Click on one margin of the image frame keep the mousebutton pressed and drag the mousepointer in the desired direction to maximize or minimize the image You can also rightclick the center of an image keep the right mousebutton pressed and move the mouse up and down The proportions of the selected video image become smaller or larger NOTICE While you adjust a video image it appears transparent Turning the video image Rightclick the center of an image keep the mousebutton pressed and move the mouse to the left or right The image turns to the corresponding direction NOTICE While you adjust a video image it appears transparent A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only The changes you perform for the In call view are automatically applied to current operation Whether such changes are kept to be used at the next program start or dismissed when you shut the program down depends on the configuration of the SIP Service Provider module The view used last is saved when you shut OpenScape Desktop Client down and deployed again at the next start of the program if item Keep previ
358. ofile In meeting is displayed under Assigned profiles The rule Redirect all has been completely configured for its use in the profile In meeting 10 Close the Rules dialog by clicking the Close button 11 Activate the In meeting profile a Click on the combo box Min the main menu A selection menu opens b In this menu select the rule profile In meeting marked by the symbol The symbol changes to The In meeting profile is active You have created configured and activated the In meeting rule profile The rules of this profile are used for routing your incoming calls 7 2 3 Scenario 3 On Business Trip You are on a business trip for a week During this time all calls from members of your family and preferred customers are to be redirected to your cell phone and the rest of calls to your secretary Your family should always be able to reach you the preferred customers however only during the business hours from 08 00 a m to 4 30 p m To set up the scenario you need e anew profile On Business trip e anew list of persons Family e anew list of persons Preferred customers e a date list Business trip e anew rule Redirect family e anew rule Redirect preferred customers e anew rule Redirect all A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 319 Rule Interpreter Routing Calls with Rules Applying the R
359. ofile by clicking on Time profiles in the navigation section Set here whether a message recording should be allowed Activate or deactivate the Message recording not allowed option Set whether the caller may interrupt the greeting Activate or deactivate the Greeting cannot be interrupted option Set the greetings for the single call types In the corresponding combo boxes select a greeting for each call type If you do not select a greeting for a call type the default system greeting is used for this call type Set the business hours Via the Use Monday settings for whole week check box you can transfer the Monday settings to all other days If you do not select this option you need to execute steps 5 to 8 for each weekday 10 Via the Use default system settings check box you can copy the system default settings NOTICE f you select this option all other selection and settings options on this page become inactive 11 Click the Save button A confirmation message informs you that your settings have been backed up Creating a time profile for the advanced greeting configuration is now complete The Recordings configuration page displays the recordings available to the user These recordings are assigned to the different call types via time profiles A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide User data Voice mail system Forward Access Groups Time
360. ol of an active conference opens automatically after the conference start or can be opened manually via a URL in the conference notification e mail NOTICE External users invited for a Meet Me conference cannot open the Call Control window The Call Control window of an active conference displays the following controls conference and status information Conference name Conference PIN Features for participants with moderator creator privileges A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e List of participants connected to the conference In case of a moderated Meet Me conference with many participants the number of conference participants displayed in the Call Control is restricted for clarity If the number of participants exceeds a value specified by the system administrator in the CMP default 15 each participant only sees his her own entry and a specific number of moderators The number of visible moderators is also defined by the system administrator default 15 In case of an open Meet Me conference with many participants the list of participants who are connected to the conference contains only one entry each participant only sees himself herself e List of participants who have not joined the conference yet e Name of the currently active speaker is highlighted NOTICE Depending on your OpenScape UC Applicatio
361. old the cursor over the icon the status also appears as a tool tip OpenScape Desktop Client processes the different presence states If you change your presence status the device that you have selected for incoming and outgoing calls changes according to your specifications in the customizable OpenScape Desktop Client routing lists If you do not select a device for a presence status incoming calls go to your voicemail system automatically 5 1 One Number Service The One Number Service feature enables the user to combine mobility optimal availability and transparency towards third parties Defining one One Number Service for incoming and one for outgoing calls in the OpenScape UC Application Use the One Number Service for outgoing calls to specify the preferred device to be used for outgoing calls initiated via your client The callee always sees the specified number on his her display The One Number Service for incoming calls enables rerouting forwarding a call directly to a definable target Such a target may be a cell phone or the voicemail box That means a caller always sees the number he she has dialed on his her phone display and not the number of the device on which the call was actually accepted NOTICE In the device display of the main menu you can quickly select a device for making calls using the One Number Service In addition you can invoke the Forwarding settings dialog there 5 1 1 How to Configure the One Number
362. ollaborating with Contacts 6 7 4 How Add a Participant to an Active Conference If you would like to add another participant to a conference proceed as follows Step by Step 1 Click in the Call Control window on to search the configured directories for the desired contact The Directory Search advanced window opens 2 Enter the name to be searched for 3 Click on the Search button 4 Select the desired entry among the search hits and confirm your selection with OK 5 Click on in the Call Control function window The new participant is called by the system He she is connected to the conference after he she has picked up the receiver 6 7 5 How to Initiate a Merge Calls Conference In the following we describe how you expand a consultation call to a server based conference with three participants to which further conference participants can be added Execute the following steps to initiate a Merge Calls conference Step by Step 1 Call the first conversational partner 2 Make aconsultation call to the second conversational partner The first connection is being held 3 Click on amp in the area of the held call Both active calls are transferred to the conference server of the OpenScape UC Application A conference between the subscribers is being initiated The three conversational partners are interconnected NOTICE The conference ends as soon as the conference initiator hangs up A31003 S5070 U103 8
363. om each other In an OpenScape UC Application system you can integrate different web conferencing providers The OpenScape Web Collaboration web confer encing application is shipped with OpenScape UC Application by default NOTICE The web conferencing application OpenScape Web Collaboration of the OpenScape UC Application is not supported for Mac OS NOTICE You find a guide to using and operating the OpenScape Web Collaboration web conferencing application as well as feature descriptions in the OpenScape UC Application OpenScape Web Collaboration user manual The web conferencing application is installed on an individual server Neither the moderator nor the participants need to install or configure any additional application before using the web conferencing application After the start of a web conference the participants can download a program via a user specific Internet address The online session is opened after the conference partici pants have started this program Web conferencing applications support two user roles Presenter His her desktop is presented to the other participants He she can allow forbid controlling his her desktop Viewer He she watches the presenter s desktop The following user modes are possible during a web conference Moderator He she organizes opens and controls a web conference Participants active passive these are the conference participants who have been invited for a
364. on Area 6 eee eens 32 Ze NO HOGAN OCLC aieu sh hua treat a Sey a aa etait mien a ates trans bass hea Sa eae are bak 32 2 3 1 7 Central Configuration coses ee Gath eee hate eb Sd oe Se awe EE athed eee sds oe 34 23 2 Device State SCUINGS se isiwd on bo to a i 6 a ae ean met ee eh boned 4b eaetves 35 Ao WINS SE MUNG Saini G2 tro 3s Gud Ge aR Sos ele od A eee ee th A ae SE Ga BRR A Bh ok E Se ee E S 35 229 90 MPA Provider SC UINGS jt aig we aid aes ee oe a ee ees ee he ee SEM Stes bed eee 36 Zi DOM NS VNC Se EEEE EN arms Gs A tet A aed ORR ECE ae ian EEE AAEE EE es enh he eee A tosh eee hee 37 2 3 9 2 Wall CONNECCION edd siai do act Sedat a Fedo a BAk iS ene o aed amp bo tobe bade ee 38 2 3 3 3 Main Network AccesS bee ba ea SS c ee ho ae Awe ee Soe SES OOH or Se a ME Ge 39 23 94 FAlOAaCk CONMCCUOM lt 4 it ey tae bite oe eee See oe Ste ah ee Sek Soca eet eth ead 41 2 3 3 5 Fallback Network Access 00 0c ee eee eee enna 43 PERESO ats ome oe eee ee ee ae en ey 45 Ze MING TONGS eenaa Gost God oat 2A Sites wives a OG a oe eR eee Oe a Gare eee ck 46 2 3 9 6 BANOWILENCOUCHION mari 84h c oe awe wi ee ws he ee Mie ede inetd sit Ra Mead 47 239 59 OF INC SWIGUONG 6 20 4 Wid tet i Se ood toa ho oY cca Sadik tat Se E one ca doe land Ge eB Bake mae 48 Paa Wl id cd ae a ee ee ee ee eee ee eee ee we eee 50 2 3 9 11 Quality of Service QOS 4 0 4 2nleeae nnen Ee eka wos win Sew ws Pee eoe Ses RAS ee 50 229
365. on V7 ODC Enterprise Web Embedded Edition User Guide 387 Voicemail Settings Time Profiles 388 Greetings You can choose from the following options for every call type for an alternate greeting for after hours greetings and for each day of the week none If you select none for the greetings a standard system greeting will be used Personal greetings Personal greetings are only marked with a number in the list You can only select the personal greetings you have previously recorded on the config uration page Personal settings gt Recordings Standard user greetings Default user greetings are marked with a number and a star in the list Only those default user greetings are available that a user with adminis trator privileges has previously recorded on the Recordings configuration page as default user greeting Business days By activating the appropriate Business days check box you determine for which weekdays the selected greetings are to be played Business hours You can enter a time range for business hours in the from and to input fields Enter the times in hours and minutes syntax HH MM Outside the period specified here the greeting you have set under After hours or a default greeting of the system is used In the Greetings section you can assign personal greeting texts to different call types Alternate greeting An alternative greeting is played independently from the call type internal external
366. on as you connect them to the computer When OpenScape Desktop Client is operating and you connect your computer with a video device for which Windows has the required drivers the OpenScape Desktop Client Softphone menu displays the New Video Device icon How to configure a new video scheme for the automatically detected device and add it subsequently Step by Step 1 Click on the freshly displayed icon A message appears informing you that a new video device has been detected 2 Click on Yes in this message The Add Video scheme dialog opens Add Video scheme 3 mE Description Camera hd 3 Assign a name to the new video scheme in the Description field 4 Inthe Camera combo box select the video hardware of the user computer to be used by OpenScape Desktop Client for sending video signals 5 Confirm your settings with OK The Add Video scheme dialog closes The new video scheme appears on the Advanced tab under SIP Service Provider gt Video schemes in the list of configured video schemes 6 Perform the settings for your default video configuration there a Select the default view for your video screen under Layout b Select the setting for the camera preview own video image under Preview c Activate or disable the Mirrored option to determine whether or not your own image shall be displayed mirrored in the Video screen You have now added and configured a new video scheme for t
367. on for sending a presence prompt Review of the corresponding features 2013 07 17 CHANGED CQ00267150 If a contact is added via directory search a presence prompt is automatically sent even if the corresponding check box is unticked 2013 09 02 ADDED CQ00269900 Phone numbers displayed to a user in a partner journal via the Team View are represented in exactly the same way as in the Journal of the relevant partner 2013 09 03 ADDED CQ00269900 To ensure that the selected internet page is displayed as your own tab window you must specify the complete URL inclusive http or https when creating a bookmark 2013 09 04 ADDED CQ00269710 Procedure applied for specifying system wide hotkeys 2013 11 04 ADDED CQ00276242 If the display of the private contact list is restricted to one address group the shortlist for the lt Name or Number gt input field in the main menu displays only contacts found in the selected address group A31003 S5070 U103 8 7619 01 2014 14 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide About this Manual Target Group of this Manual 1 About this Manual You can operate the OpenScape Desktop Client Enterprise Web Embedded Edition with an HFA connection to a HiPath 4000 PBX as HFA softphone or with an SIP connection to an OpenScape Voice PBX as SIP softphone By integrating the OpenScape Web Client functionality it offers additional features of the OpenScap
368. one scheme Select from this combo box the country for which the default tones in the OpenScape Desktop Client are to be used Besides the individual countries you can also select the option International Market e Music on hold Use this option to activate deactivate music on hold for held consultation Calls e Alert tone for calls on hold If this option is active an acoustic signal reminds you about calls that are on hold 2 3 4 13 Ring Tones Alternatively to the default ring tones determined by the ring tone color set in the PBX you can select an individual ring tone for signaling incoming calls Compatible ring tone files must comply with the following requirements e The ring tone file must be available in WAV or MP3 format e The file size must not exceed 2 MB If you configure a bigger ring tone file as ring tone only the first 2 MB of this file are played To configure an individual ring tone select on the tab Advanced gt SIP Service Provider gt Ring tones NOTICE You can edit the settings for the individual ring tone via the Settings dialog during the program start or during live operation Click on the Manage button in the Logon dialog or select in the Pearl menu gt Personal Settings gt Ring Tones E Use individual ring tones e Via the Use individual ring tones option you activate an individual ring tone After you have activated this option the OpenScape Desktop Client uses the tone specified under File
369. ontact list either directly or by directory search is displayed here A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 117 Operation Reference Workspace Function Windows Compact view You reach the compact view of the Contacts function window on the tab displayed in the main window under the main menu Contacts ABCDEFGHIIKLMNOPQRSTUVWXYZ 4 a sx ef sti A A 2 Display all isi Name Number im Example 1 49389790731152 Pm Example 2 901169 a Z Example 3 4 4989700732425 em Example 4 169 Fa Example 5 494171110812 a Example 6 49 24087901153 ma e Example 7 49 2404901450 a e i Example 8 4989700731294 emu Entries 1 8 37 K d b H The data of all contacts you have entered in the contact list directly from a directory or via an address group is displayed here The alphabet in the caption bar enables fast access to the contact data of the contact entries the names of which begin with a letter represented in black Extended view You reach the extended view of the Contacts function window via the Pearl menu gt View gt Contacts You open it in a separate window and it shows the contact attributes Department and Company in addition to the contact infor mation displayed in the Contacts compact window OpenScape WebClient Contacts Contacts H K a amp A Z h Search Display all v Name Department Company Number Hinzen 49 2404 9
370. ontacts Change entry in the contact list dialog e i Display user entry To view the information that associates the user searched for select the appropriate search hit Then click on ai The data that associates this user is displayed in the separate Lookup Person window e B Save addresses on local system To save the found contact entries locally on your computer click on amp Anew window opens that displays the found contact data in tabular form Click on the Save button The directory selection dialog of Windows opens Select here the directory as well as the file type and specify the file name under which the address list is to be stored e 4 Print addresses To print the found contact entries click on The contact information is printed out in table form e Reset search entry To delete all entries in the Search input field click on 3 9 7 Journal The Journal function window logs all in and outbound calls as well as confer ences no matter whether or not they were successful A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 155 Operation Reference Workspace Function Windows 3 9 7 1 156 Compact view You reach the compact view of the Journal function window with a click on the Journal tab which is displayed in the main window under the main menu The Journal function window appears in the workspace of the main window 4 Missed Cal
371. ormation 3 1 3 Personal Settings e Presence Device Mapping A click on Presence Device Mapping opens the General Settings dialog with the Preferences tab already selected for presence options Thus you can quickly access your presence status preferences e 4 Presence Access Control A click on Presence Access Control opens the General Settings dialog with the Access Control List tab already selected Thus you can quickly access the administration of the users who are allowed to view your presence status e oa Tell Me When Tell Me When is a feature exclusively applicable with OpenScape UC Application contacts You can use this feature to have your client perform actions or to receive a notification as soon as your desired conversational partner is available again A click on the Tell Me When option under the Personal Settings of the Pearl menu displays a list of the active Tell Me When entries e B Devices A click on this Pearl menu option opens the General Settings dialog with the Devices tab already selected Thus you can quickly access the adminis tration of your communication devices to for example add new devices change device definitions or delete devices no longer required 3 7 1 4 Help A click on User manual PDF in the menu area on the right opens the user manual for the program in a separate window A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide
372. orwarding to a freely defined phone number has been configured you must enter this number in the Number to dial field 5 Click Save to save your settings NOTICE Be sure to inform callers about these individual phone key s with appropriate greetings NOTICE The Default menu button resets the menu to its original appearance Performed modifications are deleted then A31003 S5070 U103 8 7619 01 2014 380 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 8 4 Groups User data Voice mail system Forward Access Groups Time profiles Recordings User data Voice mail system Forward Access Time profiles Recordings Voicemail Settings Groups The voicemail system of the OpenScape UC Application enables you to quickly and easily create groups and manage them In these groups you combine specific contacts You can then send messages to all group members by using the group name for addressing You open this settings page via menu gt Voicemail gt Groups Groups Overview of groups Display name Alternate group name Group type Name recorded Broadcast 0000 Broadcast message Create new group Create private group By default this settings page displays the groups of type Broadcast your system administrator has pre configured Only users with administrator privileges can create and edit this type of group NOTICE These groups if created by the system administrator are
373. oses the Video window Receiving a video image Received video images are always accepted and represented independently from an installed or active video camera This however requires the Video Viewer module to be active The representation of received video images cannot be suppressed or switched off As long as your conversational partner sends his her video image the Video window stays open There is no way you can close the Video window The next figure is an example of the Video window during an active call conducted between two connection partners They receive the image of the respectively other participant but do not yet send a video image by themselves A31003 S5070 U103 8 7619 01 2014 176 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only Sending a video image point to point video To send video images you need an installed and configured video camera as well as a video scheme defined in the SIP Service Provider settings The video streaming can be switched to an audio connection only retrospectively This applies for the caller as well as for the callee During a call a unilateral or a bidirectional video transmission may take place You start sending your own image with a click on in the Softphone toolbar of the video window Your own video image appears in a red frame Another click on in the Softphone toolbar abandons sending
374. our Contacts Your own image does no longer appear in a red frame NOTICE The video image of your connection partner remains visible until he she terminates the transmission or the connection is cleared Your video image is no longer being transmitted However it remains visible in the Video window until you switch off the video camera via the icon in the Softphone menu of the main window or in the Softphone toolbar of the Video window 6 6 22 How to Play Voicemails via Telephone Execute the following steps to play your voicemails via telephone Step by Step 1 Open the Voicemail Box function window You find a list of all played voicemails and of those that have not been played yet m 2 Activate the check box preceding the entry of the voicemail you would like to play 3 Click onthe icon The Voicemail Player window with the set Telephone option opens Voicemail Player f Telephone Browser Temminated 00 00 gu dd bb 4 Pick up the receiver The voicemail playback starts immediately 6 6 23 How to Play Voicemails via the Windows Media Player Execute the following steps to play your voicemails via the Windows Media Player Step by Step 1 Open the Voicemail Box function window You find a list of all played voicemails and of those that have not been played yet A31003 S5070 U103 8 7619 01 2014 288 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide S
375. our own image is displayed or the video camera is switched on Keep previous With this setting you determine that the setting used last for your own image is saved when you shut the OpenScape Desktop Client down and used again when you restart the program e Mirrored When this option is active your own image is displayed mirrored in the Video window but transmitted unmirrored to the connection partner When this option is inactive your own image is displayed unmirrored in the Video window and also transmitted unmirrored to the connection partner 2 3 4 15 Bandwidth Audio and video communication between the OpenScape Desktop Client and the communications system is based on fixed compression algorithms codecs To achieve high quality when transmitting audio and video signals via network as far as possible you must perform appropriate bandwidth and codec settings in the OpenScape Desktop Client NOTICE The video transmission or screen resolution quality may change during an active call Such changes result from the bandwith for transmitting video data streams automatically adjusting to the available bandwidth resources of the communica tions system To this you can select the following settings under Advanced gt SIP Service Provider gt Bandwidth Network connection Download kbit s 1024 Upload kbit s 1024 Load Default Profile Audio Codecs Priority 1 e711 Prionty 2 a79 tsi Priority 3 G2
376. ous is selected for the Layout option in the dialog Settings gt Advanced gt SIP Service Provider gt Video schemes Otherwise only the three pre defined views will be available when you start OpenScape Desktop Client again Video conference layouts Depending on the configuration the video window contains during an active video conference up to two video images your own sent image if active and an image in which you can mix the video images of other participants For the mixed video Image you can choose from the following layouts provided by the conference portal e Tiled The transmitted video sequences of all conference participants are displayed on the video screen in tiles of the same size e Active Speaker The video sequence of the currently active speaker is highlighted by repre sentation in a bigger tile In addition the transmitted video sequences of all conference participants are displayed on the video screen in tiles of the same size By default the image of the currently active speaker reacts delayed to switching the person who conducts the conversation This prevents the image of the active speaker from changing too often NOTICE The sensitivity with which the image of the active speaker reacts to switching the person who conducts the conver sation is a system setting that the system administrator can change e Single Only the video sequence of the currently active speaker is displayed on the video screen T
377. oute calls from specific subscribers to the device you have defined for this purpose A31003 S5070 U103 8 7619 01 2014 352 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Invoking the dialog Select menu gt Rules in the main menu The Rules configuration dialog opens Switch to the Lists of persons tab As long as you do not change anything this tab looks as follows by default Activate profle New edit Lists of persons Date lists Info Person list am Recently used ae New list of persons Al x New Duplicate Persons from list New list of persons E P m No persons entered in the list New Undo Close The List of persons tab is divided into two sections e List of persons All configured lists of persons are listed here e Persons from list All person entries assigned to a list of persons selected in the List of persons section are displayed here Controls in the List of persons section This section may look like this Person list fam Recently used aj ea New list of persons Aj X E New Duplicate By default this section features the following two lists of persons e Recently used The following devices or persons are automatically integrated in this list of persons A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web
378. ow is minimized NOTICE You find detailed information about the automatic program update of OpenScape Desktop Client in the manual OpenScape UC Application V7 OpenScape Desktop Client Installation and Administration NOTICE Options for editing program update settings are only available after you have activated them when logging on not when you activate them during live operation A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab On the Advanced gt General gt Program Update tab you can perform various settings to automate the search for updates Check for Program Updates Never Every time the program starts Periodically while program running Folder The following options are available for configuring the automatic program update A31003 S5070 U103 8 7619 01 2014 Never Program updates are never searched for Every time the program starts When you start the OpenScape Desktop Client a more recent version is searched for in the memory location specified under Folder Periodically while program running While the OpenScape Desktop Client is being operated a more recent version is searched for in the memory location specified under Folder and during the period defined under Interval minutes Interval minutes Defines the time interval in which a more recent program version is searched for in case of
379. owed to delete entries in your journal The names of callers or callees are displayed to the team partners as question marks by default However the system administrator can change this representation across the system e 4 Display team properties With a click on this icon you can have the Name and Description of the respective team to which you have been added as member displayed in the Team properties dialog No changes can be made e Edit team properties With a click on this icon you can change the Names and the Description of the respective team in the Team properties dialog A31003 S5070 U103 8 7619 01 2014 226 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Team x Delete team NOTICE This feature is available only to OpenScape UC Application users who have been assigned the default Team Administrator profile or another profile with the privilege of managing groups by the OpenScape UC Application system administrator in the CMP With a click on you can delete the selected team Options for team members The following figure exemplifies the Manage tab with the user not having been assigned team administrator privileges Common Presence Addresses Team sa Manage Manage teams Name bi Documentation i Monitoring of the own Device xo Journal Accessibility OK Cancel Apply The following features are available to team members e Display or edit team
380. p after 0 seconds to nomal positioned hd Active Connection after 0 seconds to no changes v Connection request after 0 seconds to nomal positioned v The following connection statuses exist Without connection There is no connection no connection request no connection setup no active connection Connection setup You set up a connection to another station for example a call connection by dialing a phone number Active Connection There is an active connection This may be an active call Connection request You receive a connection request for example an incoming call You can determine how OpenScape Desktop Client displays the single connection statuses in case of a connection status change The display mode can change to no changes The current display is not modified normal positioned The main window is reset to the active status normal or positioned in which it was before it was minimized The OpenScape Desktop Client reappears on the desktop minimized hidden The main window is minimized or hidden It is hidden if you did not select the icon display in the notification area settings The time entered in the after field for all connection statuses and all display modes indicates for how many seconds the specified display mode is to be active after a connection status change This setting ensures that the OpenScape Desktop Client is automatically minimized hidden again within a certain period
381. p by the microphone The delay influences the echo cancelling efficiency A delay of 70 ms is assumed by default but depending on the system used this value may deviate and needs to be adjusted accordingly The values you can select for this setting are 0 ms 70 ms or 140 ms NOTICE Before you change the Echo cancelling delay ms please consult your system administrator Selecting activating audio schemes To select an audio scheme click the one you want in the list of audio schemes Changing an audio scheme You can edit the settings of the selected audio scheme by clicking on the Change button The following dialog opens Change Scheme Description Voice recording Line In SoundMAX Integrated Di Audio Response Additional speaker Signal response Controller Soundcard Echo canceling E Enable Echo cancelling delay ms a OK Cane The possible settings are identical with the settings for a new audio scheme Deleting an audio scheme You can remove a selected audio scheme from the list of configured audio schemes with a click on the Delete button Sequence of audio schemes You can use the audio scheme sequence to influence the required audio hardware selected After the user has logged in the OpenScape Desktop Client checks the audio hardware specified in the audio schemes and processes the schemes one after the other from top to bottom If all components set for a scheme are available
382. parated Value files This format is automatically generated upon a data export A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Addresses The service that prepares the address data for your contact list has an interface that can process this data format thus enabling the import and export of address data Specialties when importing and exporting with IBM Lotus Notes Please heed the following to ensure a smooth data exchange between IBM Lotus Notes and OpenScape UC Application e Export from IBM Lotus Notes For the file export from IBM Lotus Notes select the Structured Plain Text format Select the All documents export option to export all contacts e Import to IBM Lotus Notes Select Structured Text as import format NOTICE The file to be imported must not have a file extension Otherwise the Structured Text option cannot be selected Import the file as Main Document 4 3 2 Export On the Export tab you can export address data in specific file formats for other applications You reach this settings dialog via menu gt General gt Addresses tab gt Export tab General settings Common Presence Addresses Team The exported addresses will be imported again in Openscape WebClient v Export Close The following options are available in this dialog A31003 S5070 U103
383. pe UC Application users Delivery takes place directly when sending the message so that your colleague may react and answer immediately a Conferences With a click on this menu entry in the right area of the Pearl menu you open the Conferences function window as separate window This function window contains a list of all conferences you have created of all active conferences and or of all conferences you have been added to as participant From here you can create a new Meet Me conference remove selected conferences from the conference list only if you are the creator and edit and start them A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu e Directory Search advanced With a click on this menu entry in the right area of the Pearl menu you open the Directory Search function window as separate window In the Directory Search function window you can access your company directory the OpenScape UC Application user directory and your private contacts to search for contact names e 5 Journal advanced With a click on this menu entry in the right area of the Pearl menu you open the Journal function window This window logs all of your incoming and outgoing calls even if you are offline NOTICE f one of these function windows is currently displayed in the workspace a briefly pulsating function window shows where to find the desired inf
384. penScape Desktop Client first The program accepts this connection request automatically Subsequently the connection to the desired call target is set up If the check box is ticked the OpenScape Desktop Client indicates with a signal tone after the automatic call pickup that the handsfree function is active IMPORTANT This option must not be set for the OpenScape Desktop Client Enterprise Web Embedded Edition Voice recording e Disable Voice Recording NOTICE This option is not activated by default Activating this option hides the voice recording icon from the Softphone menu Recording an active call with OpenScape Desktop Client is then not possible anymore A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 67 Configuration and Settings Advanced Tab 2 3 4 11 Codes 68 NOTICE The telephony features you can configure on the tab Advanced gt SIP Service Provider gt Codes are unavailable with the OpenScape Desktop Client Enterprise Web Embedded Edition Select on the tab Advanced gt SIP Service Provider gt Codes to define codes for various telephony features Callback Code for activation on free Code for activation on busy Code to delete all requests Call pickup Server Type OpenScape Voice Code Hunting group Code to stop call forwarding Code for busy signaling Callback The callback function enables you to activate an
385. play only specific call types in the journal Step by Step Inthe combo box at the top right margin of the Journal function window select the call type you wish to have displayed in the Journal e All Calls default e Missed Calls e incoming calls A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 283 Step by Step Communicating with your Contacts e outgoing calls The Journal function window lists only the calls of the selected call type 6 6 17 How to Start a Chat Instant Messaging How to start a chat with another OpenScape UC Application user Step by Step 1 Open the Contacts function window 2 Click on or in the row of the desired contact The Instant Messaging window opens OpenScape WebClient Instant Messaging Co Celk Overview A Arnesson Connected to A Arnesson xX Connected a Send 3 Enter the instant message you wish to send to the chat partner in the bottom entry area of the chat window 4 Click on the Send button The message appears in the top text area which also shows the further commu nication r OpenScape WebClient Instant Messaging Co Celk Overview A Arnesson Connected to A Arnesson aX 11 01 Hello Connected Depending on the IM mode of the chat partner Available or Unknown the instant message is delivered A31003 S5070 U103 8
386. played e Date and time of the voicemail s arrival A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 95 Operation Reference Main Menu e The originator s name NOTICE The name can only be displayed if it is contained in the contact list or global address book e Click on this icon to start playing the voicemail either by telephone or sound card via Windows Media Player e lt or amp Enables initiating an immediate return call to the displayed phone number or to another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the icon flagged with an additional small triangle The journal row is then enlarged and shows all phone numbers under which this subscriber can be reached Presence Prompting List The Presence Prompting List enables accessing requests sent by other OpenScape UC Application users who wish to see your presence status A presence prompting is automatically generated when another OpenScape UC Application user has entered your contact information in his her address book If the amp icon precedes the Presence Prompting List option new requests by OpenScape UC Application users who wish to see your presence status are pending A presence prompt may look like the following one fa E OpenScape WebClient Presence Prompting List E peel Presence Prompting List Ja username2162 would like
387. preferred customers for the new rule and push the return key on your keyboard The rule Redirect preferred customers appears in the Rule list 11 Perform the following settings for the rule Redirect preferred customers a Set the priority of the rule Redirect preferred customers by activating the corresponding radio button for example Normal b Inthe lower section click on If call from c Inthe dialog that opens click on A selection dialog opens which features the existing lists of persons d Select the Preferred customers list of persons e Click on the Add button The selected list of persons has been added to the rule The selection dialog closes f Click on OK Your rule settings in the If call from section have been applied g Click If date time The following configuration dialog opens No date restriction Weekday Mo Tu We Th if Sa Su Time No time restriction Use mobile time OK Cancel h Click on in the Date section A31003 S5070 U103 8 7619 01 2014 328 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples A selection dialog opens that features the existing date lists i Select the date list Business trip j Click on the Add button The selection dialog closes The date list Business trip is displayed in the Date section k Activate the check
388. preter In the lower section of the New edit tab click on the 2 icon of the If date time entry or on the entry itself to open the following dialog Edit rule New rule No date restriction Weekday Mo Tu We Th Fr Time No time restriction _ Use mobile time The dialog is divided into the following sections e Date In this section define in which period the rule is to apply for example 26 June to 12 August e Weekday In this section define the weekdays on which the rule is to apply within the specified time range for example only from Monday to Friday e Time In this section configure at which time the rule is to apply for example from 3 00 p m to 4 00 p m The settings shown in the following dialog as an example mean that the current forwarding rule is to apply from 26 June to 12 August but only from Monday to Friday between 3 00 p m and 4 00 p m Edit rule family Date i vacation 2011 08 28 f X a Weekday Mo Tu We Th Fr Sa IX Su Time No time restriction 7 Use mobile time OK Cancel The following operating elements are available in this dialog A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 343 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 344 Use mobile time Activate this check box to determine that the rule inter pret
389. prise Web Embedded Edition User Guide 249 Step by Step Overview of the User Interface e Voicemail Box The Voicemail Box function window enables fast access to received voice mails and provides controls for playing them Voicemail Box x B Date Duration Name Number X a 02 01 15 52 03 06 54804 4 02 01 14 07 00 17 51841 a 30 12 12 31 00 05 51808 Wa 19 12 12 40 04 59 51901 Entries 4 Kd N e Forward Call The Forwarding Call function window enables diverting incoming calls from the office phone to other configured devices o Missed Calls Journal Conferences Contacts Directory Search Instant Messaging Forward Call at j ti i F Per caller x Date Name Number lt gt 08 10 03 04PM 49 2404 673407101 101 lt 08 10 03 04PM BG_Styx_01 108 lt Enties 2 Kl db e Bookmarks The Bookmarks function window enables configuring new bookmarks or displaying internet pages via bookmarks already defined od ox Conferences Contacts Instant Messaging Forward Call Directory Search Bookmarks IG Ik fH we Google wi Entries 1 KE dt H A31003 S5070 U103 8 7619 01 2014 250 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Settings related Actions e Team View The Team View function window shows the member list of the respectively selected team and provides useful features for telephoning in the team This function window remains empty un
390. privileges Monitoring of the own Device By enabling this option you allow your team partners to accept calls on your behalf Journal Accessibility When you activate this option you grant your team partners the privilege to view your journal the icon appears in the Team View This enables your partners to access your call list All Calls The names of callers or callees are displayed to the team partners as question marks Your team partners are not allowed to delete entries in your journal e 4 Display team properties With a click on this icon you can have the Name and Description of the respective team to which you have been added as member displayed in the Team properties dialog No changes can be made A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 227 Communicating with Contacts One Number Service 5 Communicating with Contacts OpenScape UC Application simplifies the communication with your contacts You can manage several communication devices to communicate with all the contacts from your contact list via one telephone number You can create edit and delete access to your communication devices to initiate and receive voice communi cation messages Configurable devices can include your cell phone home phone office phone and softphone computer telephony feature An icon to the left of the contact entry indicates the contact s current state When you h
391. r Microsoft Outlook inbox If you select an e mail and click the Dial button the Microsoft Outlook client searches the Microsoft Outlook address books your private Microsoft Outlook contact list and for example the corporate directory for the originator s name The phone numbers that can be associated to the origi nator are transferred to the OpenScape Desktop Client If several phone numbers have been stored for the selected contact proceedings are the same as outlined above If no phone number information is available for the selected e mail originator the connection setup fails NOTICE This dialog appears even if you have selected a sent e mail with several addressees Select the desired contact from this dialog 3 17 Operation in Local Mode If the OpenScape UC Application server fails the OpenScape Desktop Client Enterprise Web Embedded Edition switches automatically to local mode You can then use only a restricted number of the server s softphone functions and no OpenScape UC Application specific features such as presence conferencing controlling the preferred device During operation in local mode the main window may look as follows OpenScape P Petersson ce ba fm oa lt Name or Number gt No Connection to OpenScape FetB 2 i te oes The main menu does not contain any further controls except the Pearl menu without function here the lt Name or Number gt field for entering a phone number t
392. r can deactivate the operating menu by configuration Furthermore he she can change the assignment of commands to the single keys In case of doubt have the menu options announced via A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 115 Operation Reference Workspace Function Windows 116 You control a conference with the keys of your configured preferred device by entering two key commands This prevents conference disruptions caused by a telephone key pushed inadvertently NOTICE The administrator can deactivate this behavior by configuration so that you do not have to push the respective first key Control commands You can use the following key commands for controlling a conference z Prompt menu The available menu options are announced to you 7 Lock unlock conference Once the conference has been locked no further participants may dial in Pushing this key once more undoes the restriction 3 Mute self Via this key you can temporarily deactivate the microphone of your telephone The conference connection is maintained Pushing this key once more reacti vates the microphone 4 Mute conference This feature mutes all microphones of the conference participants Only the voice signal of the conference participant who triggers this function is still transmitted to all conference participants 5 Initiate device handover This funct
393. r on which the OpenScape Desktop Client is installed Depending on your configuration this field can be hidden furnished with a default value or configured as required field NOTICE You can use the LIN number only if you operate the OpenScape Desktop Client connected to a HiPath 4000 HiPath Provider NOTICE Please obtain detailed information about configuring an LIN number in an HiPath 4000 from the documentation of the respective HiPath 4000 PBX e Add Profile A click on this button lets you create a new profile The Add Profile dialog for specifying the Profile Name opens NOTICE You can obtain detailed information about the user and location concept of OpenScape Desktop Client from the OpenScape UC Application V7 OpenScape Desktop Client Installation and Administration manual e Manage A click on this button invokes the menu for managing the configuration settings e OK A click on this button closes the Logon dialog Modifications to the settings are saved Subsequently the program starts and the main window opens e Cancel A click on this button aborts the logon and program start 3 3 Ending the Program You shut the program down with the Exit OpenScape option in the OpenScape context menu in the notification area of the Windows task bar The program window closes and you are logged off of the communications system If you wish to shut the program down during an active call a confirmation dialog opens A click o
394. r respective conversational state NOTICE Depending on the operating system these icons are not visible because performing such settings is only possible via the operating system settings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Video Telephony SIP only e E Hide display DTMF keypad NOTICE This icon stays inactive grayed out as long as there is no connection A click on displays the following keypad During an active call you can use this keypad to dial a phone number or select other options sending DTMF characters for example when using an answering machine playing voicemails etc You can enter DTMF characters in the DTMF dialing keypad also via computer keyboard or by copy amp paste e Start stop video streaming NOTICE This icon stays inactive grayed out as long as there is no connection A click on starts the transmission of your video image The icon then changes its color from gray to orange Your own image is represented in a red frame at the bottom left margin of the Video window Another click on this icon stops video streaming e Switch camera image on off A click on activates the camera image The icon then changes its color from gray to orange Another click on this icon deactivates the camera image e Toggle video player views With a click on you can change the layout in the Video window T
395. rance Modifications performed are deleted then After the forward mode has been defined the Voice mail system page shows under Mobility number the key number for the forwarding to the mobility number and the destination number 8 2 6 How to Set a Personal Message Filter How to set your personal message filter Step by Step 1 Open the settings page for the voicemail system via menu gt Voicemail gt Voice mail system 2 Click on the Edit personal filter button to specify details for the playback filter The following page opens User data Voice mail system settings Voice mail system Forward Access Groups Personal filters ite Play messages from the following inbox folders Inbox Which messages are to be considered Message type Voice mails No messages C unread messages only All messages Fax messages No messages unread messages only O All messages Save Back 3 Select an inbox folder if necessary A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 377 Voicemail Settings Forward Access 4 Select a filter option under Message type The No messages option locks this message type so that it is not considered for playback NOTICE Only message types that exist in the system can be selected The message type Voicemail is always available 5 Click on the Save button at the bottom margin of the page Your settings are saved
396. rd via telephone now D Upload recording Browse NOTICE You can back up nine personal greetings and one name greeting The recording type Personal group is only visible if you have created a personal group on the Groups page 3 Select the desired recording type in the column under Type of recording via the respective radio button in front of the entry The following options are available e Personal name recording e Personal greeting e Private group NOTICE This option is only displayed if you have configured a private group 4 Inthe Recording column select the details In case of a personal greeting this is the call type In case of a personal group this is the group name Based on this call type respectively name a recording may be selected for example in a time profile 5 Determine the recording you wish to deploy under Select a method and by activating the corresponding radio button e Record via telephone now Option for recording the desired greeting on your telephone e Upload recording Option for using a file that exists already in your file system 6 Click on the Create button Depending on the selected method continue as described in the following A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 395 Voicemail Settings Recordings 8 6 1 1 How to Record Greetings by Telephone If you have selected the Record via telephone now option under S
397. rding e Audio Response Primary playback speaker e Additional speaker Speaker for the open listening feature If an additional speaker has been selected here and this audio scheme is active the softphone menu displays the 2 icon for the open listening feature e Signal response Speaker for the signal output ringing e Controller Select the hardware you use If this hardware is not contained in the selection list then use Soundcard 4 Activate the Echo cancelling option 5 Select the value suitable for your system under Echo cancelling delay ms 6 Click on OK The Add Scheme dialog closes The new audio scheme is the top entry in the list of configured audio schemes on the Audio Schemes tab This sets it automatically as the currently used hardware for audio connections A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 241 Step by Step First Steps after the Installation 6 2 2 2 How to Configure the HiPath Connection 242 Prerequisites Step by Step When installing the program you selected the HiPath Provider as default provider How to configure the HiPath Provider module thus the Softphone functionality of OpenScape Desktop Client 1 2 3 4 5 6 7 Start the OpenScape Desktop Client The Logon dialog opens Click on the Manage button A selection menu opens Select the Settings menu option The Settings
398. red devices from which you can select an entry as forwarding destination gt Transfer to This option lets you forward the call to another subscriber You enter the phone number of the desired subscriber directly in the input field As alter native you can search all available directories for the desired contact using the search feature ll Set active call to on hold Via this feature you hold the active call NOTICE f you operate the OpenScape Desktop Client with a connection to a HiPath 4000 this function is unavailable OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 109 Operation Reference Workspace Function Windows e Pick up held call NOTICE f you operate the OpenScape Desktop Client with a connection to a HiPath 4000 this function is unavailable You are automatically reconnected to the original caller e Close connection Terminates the active call 3 9 2 4 Outbound Connection When you initiate a call the OpenScape Desktop Client reacts according to the preferred device you use e The system administrator has assigned you the preferred device currently used in the CMP as ONS number for example the phone number of your office or soft phone The auto answer function for this phone number is active in the PBX for example OpenScape Voice In this case the connection to the desired conversation partner is set up directly and displayed in the Call Control window e The
399. red forwarding options and their destination numbers are displayed in the Phone number field The corresponding phone key is displayed under Reachable with key s You can quickly enable or disable existing forwardings via the options Enabled or disabled The Forward Mode page provides a forwarding definition e Edit messages via telephone Set filter for messages You can set a message playback filter on the telephone so that only specific messages are played upon their retrieval Messages contained in the server inbox folder are accessed by default NOTICE These filters are not applied to receipt notifications Receipt notifications are still issued since they have been explicitly demanded Fax or voicemails delivery reports are stored in your voicemail box as e mail by default These reports will always be announced irrespective of e mail announcement settings This behavior can be changed in the voicemail system so that the settings made there for e mails also apply for delivery reports If you are unsure about this matter please consult your system administrator e Automatic speech recognition On this page you can set the voice recognition sensitivity of the EVO voicemail system As a rule the default values are sufficient Using cell phones the sensitivity may have to be upgraded since cell phone connections are sometimes not free from volume fluctuations NOTICE Further information about the EVO voicemail system is provided in the
400. red rule profile there e Via the Forwarding function window e Via the main menu gt menu gt General gt Common tab gt Forwarding tab 7 1 The Terminology of the Rule Interpreter This section mentions and describes the functional units which provide the functionality of the rule interpreter and the understanding of which is important for the correct use of the rule interpreter Rule A rule defines how to handle incoming calls for example if they are to be redirected or put through to you Redirecting the calls from preferred customers to the individual cell phone in case of absence The rule interpreter executes only the rules assigned to an activated profile A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 303 Rule Interpreter Routing Calls with Rules The Terminology of the Rule Interpreter Prioritization of rules Within a profile rules can generally belong to one of three priority groups High w Normal and Low They are itemized in a list in the associated profile The list of rules within a profile is processed from top to bottom The higher a rule is positioned in the list the higher is its priority in the execution order If a profile contains several rules with the same priority the rule with the highest position in the rule list is processed first The following figure illustrates the processing of rules of different priority within
401. rn key on your keyboard The rule Redirect all appears in the Rule list Perform the following settings for the rule Redirect all a Set the priority of the rule Redirect all To do so activate the corre sponding radio button for example Low b Under If call from keep the default setting All c Inthe lower section click on If my status is A selection dialog opens that allows you to set the desired presence status d Activate the In meeting check box and click on OK The selection dialog closes e Inthe lower section click Action The following window opens Edit rule Unwanted Callers Action E Put straight through LI Redirect to ji eS O Use preferred device E ss 4a pt f Click on for the Redirect to function The following input dialog opens Edit rule New rule g Enter the secretary s name and phone number h Click on OK A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples The input dialog closes The Redirect to function is active m i Click on OK The Action you have defined appears in the rule settings j Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined k Select the profile In meeting and click on OK The selection dialog closes The pr
402. rprise Web Embedded Edition User Guide 375 Voicemail Settings Voice Mail System 376 User data Voice mail system Forward Access Groups Time profiles Recordings 3 4 5 6 The Forward Access setting page opens Forward Acces Access menu for Internal callers v Phone key Action Number to dial 4 Callback access j not assigned 4 not assigned not assigned 4 not assigned lo not assigned e not assigned not assigned 4 e not assigned E rot assigned T E not assigned v E In the Access menu for combo box select the cases for which forwarding should apply Select the respective action in the combo boxes At the same time the respective key number tel key is set If necessary enter the desired phone number in the Number to dial field NOTICE The phone numbers are generally copied from the database Only for the cases where a forwarding to a freely defined phone number has been configured you must enter this number in the Number to dial field Click on the Save button A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings Voice Mail System Your settings are saved NOTICE Be sure to inform callers about these individual phone key s with appropriate greetings NOTICE The Default menu button resets the menu to its original appea
403. rs and minutes syntax HH MM Outside the period specified here the greeting you have set under After hours or a default greeting of the system is used Further settings Via the Use Monday settings for whole week option you can copy the settings made for Monday to all weekdays and thus simplify the configuration Via the Use default system settings option you can copy the settings that the administrator has globally made for the system as standard user profile When you select this option all other selections and settings in the Time profiles dialog are disabled In the Greetings section you can assign personal greeting texts to different call types Alternate greeting An alternative greeting is played independently from the call type internal external busy AS soon as you record and activate this greeting all incoming calls will be answered with it This setting disables any other greetings you may have set for internal calls external calls calls with engaged line or outside business hours Internal Select here the greeting to be played if the received call is an internal one for example within your company External Select here the greetings to be played if the received call is an external one for example a call from the public telephone network Busy Select here the greeting to be played if your telephone is busy when a call is received After hours greeting Select here the greeting to be played if a call is receiv
404. rver is up again you are prompted by greeting to push a specific pre defined telephone key By pushing this key you can instantly join the active conference without having to enter the conference PIN once more You can use the Call Control window to add further OpenScape UC Application or external participants to the conference e OpenScape UC Application users For example you can enter the name of the desired OpenScape UC Application participant in the New Call combo box and subsequently click on to search all configured directories for the desired contact e External users You can add an external user to the conference by entering his her phone number in the New Call combo box and enabling the green receiver This participant will be directly called by the conference system He she will not receive a conference notification e mail because the conference system does not know his her e mail address NOTICE For adding external participants we recommend using the Add participant dialog as it allows specifying an e mail address for the desired participant You reach this dialog with a click on in the Modify conference dialog 3 9 2 7 Controlling Conferences by Telephone Hotkeys As OpenScape UC Application user you can control an active conference also by pushing hotkeys on your configured preferred device The telephone keys are used for transmitting control commands to the system by sending DTMF tones NOTICE The administrato
405. rward Access Groups Time profiles Recordings After you have invoked the Voicemail option from the menu you can perform settings for the voicemail system Via the navigation bar on the left hand margin of the settings dialog you can open the configuration pages for the voicemail system The following configuration pages are available User data Voice mail system Forward access Groups Time profiles Recordings On the Data of user page you can see information about your user account You open this settings page via menu gt Voicemail gt User data Data of user HOELPER SYSTEM Bookmark this page Language selection for voice mail system English US v Please enter international numbers with a leading character Normalized number Name User Group Benutzergruppe Deputy Voice mail Business fax G3 1431197 SMS Number E mail Company Department Address 1 Address 2 Zip Code Location State Country Private number Private Fax Mobile Phone Save A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Voicemail Settings User Data You can select the language for the user interface and for the default greetings of your voicemail box in the Language selection for voice mail system combo box You can modify some of the settings depending on the system configuration Deputy Entry or selection of the mailbox deputy
406. s You can select the lines you wish to display in the Lines window from the list of configured lines Display line status Normal View Large icons Anchored View Small icons ka Symbols Lines to be displayed M J Johnson 492404673407161 123 Johnson In the Display line status section you can define the icon size Large icons or Small icons for the line options displayed in the Lines window e Normal View Select the icon size for the Lines window if it is docked to the main bar or freely positionable e Anchored View Define the icon size in the Lines window e Symbols You can also specify whether the symbols in the Lines window are to appear in Gold or in Silver Gray All lines configured in the OpenScape Desktop Client are listed in the Lines to be displayed section Select here the lines to be displayed in the Lines window Only the lines activated here can later be operated in the Lines window 2 3 3 HiPath Provider Settings NOTICE The HiPath Provider module cannot be activated in combination with the Communication Provider module You perform settings for the HiPath Provider to use the OpenScape Desktop Client as softphone at a HiPath 4000 To edit the HiPath Provider settings select in the left hand area of the tab Advanced gt HiPath Provider You can configure the following settings for the HiPath Provider A31003 S5070 U103 8 7619 01 2014 36 OpenScape UC Application V7 ODC Enterprise We
407. s tration manual e Backup Configuration Outsources all parameter settings for the current login user the current login computers and login profiles You can create a destination folder to which this full configuration is then exported in a defined structure You find further infor mation about backing up the configuration in the OpenScape UC Application V7 OpenScape Desktop Client Installation and Adminis tration manual e Restore Configuration Loads all parameter settings for a user PC profile combination You can enter a source folder from which the defined structure for a full configuration is loaded You find further information about restoring the configuration in the OpenScape UC Application V7 Installation OpenScape Desktop Clientand Administration manual 3 5 Notes for using the OpenScape Desktop Client efficiently Your status information the basis for ideal communication OpenScape UC Application uses your status to determine how the communi cation is to take place Your co workers can see whether you are available in a meeting busy unavailable etc You can always choose to block individuals from seeing your status Always remember to define your status and to update it regularly NOTICE There is no correlation between your OpenScape UC Application status and your groupware status Your devices You determine them the OpenScape Desktop Client keeps track You define the devices for receiving voice cal
408. s an alternative number for logging on to the conference This feature needs to be configured so that the system can automatically display this number after you have clicked on the Apply button Related information In this field you can enter information as comment on the conference All invited participants can see this additional text in the list entry of the relevant conference in the Conferences window A click on 2 next to the Related information combo box opens the following dialog in the text field of which you can enter the additional text You can save your entry with OK and close the dialog Options You can use this option to define which options are configured with this conference for the conference participants Open Conference default or moderated conference If this option is set all conference participants have equal rights to control the conference If this option is not set the conference can only be started and controlled by the moderator conference creator Record name Activate this option if only participants are allowed to join the conference who have previously stated their names If aname recording has not been performed yet the system prompts the relevant conference participants to first record their name Video conference If the Video conference option is set the conference is prepared as video conference Web conference Setting the Web conference option will start a web session in additio
409. s and Warnings OpenScape Options Exit OpenScape This context menu provides the following features e Personal Settings This option allows configuring an individual ringtone WAV or MP3 format for signaling incoming calls It opens the Advanced tab in the Settings dialog On this tab you can depending on the communications system SIP or HFA used select the desired ring tone under SIP Service or HiPath Provider gt Ring tones e About You use this option to open the Product Information window and to display the program s version number e Update Establishes a connection to the latest program version that your system administrator has downloaded If no program update is available a message informs you accordingly e Help Opens the help file for the entire application A31003 S5070 U103 8 7619 01 2014 194 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Audio Control Operating Elements amp Errors and Warnings When loading a module is accompanied with an error the Errors and Warnings item appears in the list of context menu options Selecting this option displays the Current Error Report window This report contains further information about these errors Open OpenScape Selecting this option or doubleclicking the icon in the notification area of the Windows taskbar moves the program s main window to the foreground of the desktop OpenScape Options Selec
410. s at this point of the SIP Service Provider configuration IMPORTANT Furthermore you need to set Port 5061 in the SIP Signaling section under Advanced gt SIP Service Provider gt Port restrictions NOTICE Encrypted data transmission is also possible when operating in Restricted Mode NOTICE You find more information about data encryption in the OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition Installation and Administration manual e Time To Live sec This is an SIP specific timer for some kind of heartbeat procedure So that the SIP server does not put an inactive subscriber out of action the OpenScape Desktop Client needs to register with the SIP server in intervals specified in the Time To Live sec field IMPORTANT This value should only be modified by your system administrator e Own IP address The Own IP address must be known for the IP connection of the OpenScape Desktop Client If the OpenScape Desktop Client is connected to a network adapter to which a unique IP address has been assigned select the Detect automatically setting If the network card is assigned multiple IP addresses or if the network card cannot be reached directly for example via the ACME Session Border Controller all addresses are listed in the list box and you can select the required one SIP Session Timer e Time limitation Activate this option to specify whether the validity of active sessions shall b
411. s been recognized 2 3 3 4 Fallback Connection NOTICE To edit the fallback connection settings you need to open the Settings dialog during the program start Click on the Manage button in the Logon dialog for this purpose NOTICE You only need to perform the fallback system settings if you operate the OpenScape Desktop Client with a fallback system The configuration of the fallback connection defines the connection properties between the OpenScape Desktop Client and the fallback communications system A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 41 Configuration and Settings Advanced Tab To configure the failover parameters select on the tab Advanced gt HiPath Provider the Fallback connection option Type No fallback system Gatekeeper Extension number Password Gatekeeper ID Time window Sec 90 e Type Select the fallback system type in this combo box The following options are available No fallback system and HiPath 4000 NOTICE The significance of the further parameters for the fallback connection corresponds to the significance of the param eters for the main connection They do not however refer to the main but to the fallback communications system e Gatekeeper Enter the IP address of the fallback system gatekeeper in this field e Extension number Enter the number under which you can be reached on th
412. s of this profile are used for routing your incoming calls 7 2 2 Scenario 2 In Meeting Supposed you take part in a company meeting and have set your OpenScape UC Application presence status to In meeting All calls during this meeting are redirected to your secretary Calls from members of your family or preferred customers are redirected to your cell phone To set up the scenario you need e anew profile In meeting e anew list of persons Family e anew list of persons Preferred customers e anew rule Put Through e anew rule Redirect all A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 313 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples Function k IK i aa l Person List Preferred Profile In Meeting i Rule Reroute All applies NT an Preferred Customers Secretary First the rule Put through checks whether your presence status is In meeting and whether the call comes from a member of your family or from a preferred customer If the call comes from one of the two persons the call is put through If the conditions are not fulfilled the call is routed to your secretary by the Reroute All rule The Put through rule must have a higher priority for example Normal as the Redirect a
413. s preferred device for incoming and or outgoing calls You can execute the following actions on this tab A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Common e Configuring a new device A click on or on the New button opens the following dialog in which you can add a new device to your device list Name Phone ring time 30 sec Standard redirection timeout No redirection timeout OK Cancel NOTICE Depending on your profile settings in the CMP the and New buttons for configuring a new preferred device may be hidden In this case you cannot add any number of your own devices to your OpenScape UC Application device list You can still use your ONS number and the already configured devices In this dialog you can perform the following settings Name Enter here an expressive name for the device Under this name the device is displayed in the list and in the selection fields Telephone Enter here the new device s phone number The following characters are allowed the digits from 0 to 9 as well as blanks In case of local phone numbers you can enter only the respective extension for example 123 External phone numbers require specifying the complete number starting with for example 490 700 512 456 Before the performed settings are saved each phone number is automatically normalized Nor
414. s the respective person is available again A31003 S5070 U103 8 7619 01 2014 230 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Communicating with Contacts Tell Me When For example if you want to call a contact but lt or lt is displayed next to his her name in the contact list or his her presence status differs from status Available then you know that this contact is currently unavailable In this case you can use the ell Me When feature to be informed when the contact is available again You can select one of the following notification types e A notification pop up displayed which informs you about the voice or presence availability modifications of the contact e A return call initiated This is another attempt to set up a connection to the desired contact triggered automatically e An e mail notification sent to you This e mail informs you that the desired person is now available You can reach this notification feature via the More functions option in the toolbar of the Contacts function window NOTICE A list of the Tell Me When entries you have made can be viewed additionally via the Pearl menu gt Personal Settings gt Tell Me When 5 3 1 Tell Me When Feature Settings With a click on More Options and selecting the Set Tell Me When option you can configure the Tell Me When feature for a selected OpenScape UC Application contact and activate it subsequently Use the
415. s who want to join in After you have clicked on the icon it changes to A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 113 Operation Reference Workspace Function Windows 114 e Unlock conference Releases the conference locking Mute conference This feature is only available to subscribers with moderator or creator privi leges It interrupts the sound transmission to all conference participants After you have clicked on the icon it changes to Cancel conference muting This feature is only available to subscribers with moderator or creator privi leges It cancels the conference muting lt End conference This feature is only available to subscribers with moderator or creator privi leges It ends the conference by closing down the connections to the other conference participants Invited participants can use the following features in the Call Control to control an active conference Change device and resume active call This feature lets you hand an active call over to another device and resume the call from there Mute participant It interrupts the sound transmission for a conference participant After you have clicked on the icon it changes to Cancel muting a participant lt undoes muting a conference participant s Leave conference Moderated Meet Me conference The conference moderator or creator can use this option to
416. se Web Embedded Edition User Guide 301 Step by Step Collaborating with Contacts 6 7 15 How to Start an Meet Me Web Conference Step by Step How to start a web conference selected in the Conferences window 1 2 3 4 Click on amp in the row of the selected conference in the Conferences window and select Join Conference from the opening list The voice conference connection is being established The corresponding entry in the conference list is indicated by 4 and the Call Control dialog opens Click on in the Call Control function window A file download dialog opens via which you need to download the program required for the web conference Click on the Apply button in this dialog After the successful download a security warning is displayed Confirm this security prompt with a click on the Apply button The connection to the web conference server is set up 6 7 16 How to Initiate a Phone Handover via DIMF Keys Step by Step 302 How to change a device you use in a conference 1 2 3 4 jkl Push the 5 key Enter the phone number of the device you want to switch to Complete entering the phone number with the key The entered phone number is announced for you to check You are then prompted to continue with one of the following options e Pushthe key to perform the handover abe e pushthe 2 key to abandon the process A31003 S5070 U103 8 7619 01 2014 OpenScape
417. se at least one special character one digit and one capital letter as well as not more than three of the same character in Succession IMPORTANT The OpenScape UC Application password must not be changed again within the next 24 hours after the last alter ation 6 4 3 How to Change the Language The language in which the controls and the online help of the program are repre sented is specified during the default login How to change the language Step by Step 1 Shut the OpenScape Desktop Client down 2 Reboot the OpenScape Desktop Client 3 Select the Language you want to set from the language list in the Logon dialog 4 Then click on OK The Logon dialog closes The language change has been saved and the program starts The currently configured language is used for representing the user interface and the online help 6 4 4 How to Set your own Presence Status How to set your current presence status Step by Step 1 Click on the combo box of the Presence display in the main menu 2 Select the desired presence status from the presence status list A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 253 Step by Step Settings related Actions 6 4 5 How to Add an Audio Scheme 254 Step by Step NOTICE You can configure a new audio scheme in the Settings dialog while logging on to the program as well as during operation How to add an audio scheme
418. sed by the rule interpreter as it has not been assigned to a rule yet 7 3 4 Date lists Tab You can use this tab to manage date lists In a date list you can specify days and time periods during which a rule should apply for example 04 01 to 10 01 31 08 or 01 09 to 15 09 You can link a date list to a rule via the If date time option on the New edit tab Only then it will be considered by the rule interpreter A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 359 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Invoking the dialog Select menu gt Rules in the main menu The configuration dialog Rules opens Switch to the Date lists tab As long as you do not change anything this tab looks as follows by default Activate profile f New edit Lists of persons Date lists Info Date list E No date lists available zi New Duplicate Date information from list _ al zi New Undo Close The Date lists tab is divided into two sections e Date list All configured date lists are listed here e Date information from list All date information assigned to a date list selected in the Date list section is displayed here Controls in the Date list section This section may look like this Date list aj New date list Al x i appointment Aj x x New Duplicate The following operati
419. see your presence status A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 217 General Main Menu Settings Presence These users are not allowed to see your presence status Users who must not know your presence status are listed under These users are not allowed to see your presence status All Activating this check box selects all users in the list You can then move them to the list of users who may see your presence status or remove them from the current list Accept With this button you can grant one or several user s the right to see your presence status To do so activate the check box next to the relevant user s name and click on Accept The users are moved to the list of users who may see your presence status Delete This button lets you remove one or several user s from the list To do so activate the check box next to the relevant user s name and click on Block The corresponding user will not receive any information about your presence status anymore e provide access This option determines that all requesting users are automatically allowed to view your presence status The Access Control List tab may look like this General settings Common Presence Addresses Team My status Preferences Access Control List If other users would like to see your presence status provide access These users are not allowed to see your presence status
420. ser Guide 275 Step by Step Communicating with your Contacts 3 4 5 6 7 The General settings dialog opens You can already see the Address groups tab Select the address group that you want to rename Click on the address group name or on i The cursor appears in the name entry Change the address group name Push the return key The changed name is itemized in the list of configured address groups Click on OK Your modification is saved and the General settings dialog closed NOTICE When you complete the renaming with OK the address group will be modified in all data records that access it 6 5 12 How to Assign an Address Group to a Contact Proceed as follows to assign an address group to a contact Step by Step 1 2 3 4 5 6 7 Open the Contacts function window Click on the name of the contact who you wish to assign to a previously defined address group to select him her Click on l The Change entry in the contact list dialog opens with the already available contact data Click on 2 The Assign address groups dialog opens Set the check box of the desired address group Then click on OK The Assign address groups dialog closes Your settings are applied Click on OK in the Change entry in the contact list dialog Your settings are saved and the dialog closes 6 6 Communicating with your Contacts The following features are available for communicating with ot
421. ser Interface TUI but no options are named by the system In order to inform the caller about the possible options you need to configure a personal announcement You open this setting page via menu gt Voicemail gt Forward Access User data Forward Access Voice mail system Forward Access Groups Access menu for Internal callers hd Time profiles Recordings Phone key Action Number to dial T Callback access v 3l not assigned v ooo 4 not assigned v 5 not assigned z ooo 6 not assigned v id not assigned v O C D not assigned v E not assigned v Default menu The table below describes the available actions Action Description Not assigned This selection disables the corresponding key number Disconnects the call if the caller presses the relevant phone key Callback access call Allows the caller to access your mailbox quickly without hav back mode ing to enter the voicemail box number Direct access control Allows the caller to access your mailbox normally mode Guest access answer Allows leaving a message The caller has to enter the ing machine mode required mailbox number Mobile phone number Forwards to a preset mobile phone number The operator s phone number is configured in the user group but it may also be configured in the voicemail profile A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 379 Voicema
422. shed Send e mail Click on one of the two depicted icons to send an e mail to the contact Send instant message Click on if you want to send an instant message to the selected person Open a note Click on to add a note to the contact or journal entry A31003 S5070 U103 8 7619 01 2014 124 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e amp Configure conference If you want to configure a new Meet Me conference select the desired conference participants from your contact list and click on amp The Create conference dialog opens Create conference Name Conference 1 Creator J Johnson Start time x 08 22 1105 48 PM eke E Min Participants J Johnson Business 49 2404 673407 161 aot Thomsson Thomas Business 49 2404901 153 A ie xX gt oa z Name ar Nomber wo Add partiapant Name or Number P at E Mail to all participants aji PIN Opti j x d Bridge number Open Conference Record Name Toll free i Video conference i Web conference _ OK Cancel Apply The participants selected in the contact list have already been adopted as conference participants A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 125 Operation Reference Workspace Function Windows e A Initiate conference If you want to initiate an
423. sis az idle tat ik wart Boke ert aaa Go aoa Ae aRy Be aed Bee Wrens Sere ween eee 165 3 9 10 1 Options in the Forwarding Window 0 06 eee eee 165 SIAT BOOKMATE eae te Om a ce ene ee Pe 166 3 9 11 1 Options of the Bookmarks Window 0 00 eee ee ees 167 3 9 12 Team Features OvervieW 0 6 ee ee eee eee 168 3 9 12 1 Team View Controls and Features 0 0000 cc ee ees 170 3 10 Video Telephony SIP only 2 0 0 0 ccc eee eee eee ene 174 Sale NICO TF Calle Ss 24 tant aca e teas hae eo eae te oea weet tae ae ae Rees Ges amp ema 175 3 10 2 Behavior of the Video Streaming 0 0 0 eee eee ee 179 3 10 3 Views of the Video Window 0 0 ee ee ee ee eee eee 180 3 10 4 Controlling a Video Conference via Video Menu 0 cc eee 186 O21 SONON MCNU stat sive s docs Goer habe tee bOee tee eed twee kee ante tGes tek 189 3 12 OpenScape Icon in the Notification Area 1 ne eens 194 3 13 Context Menu of the Program cerie anaa toa ewa aa ee eee eee eens 194 3 14 Audio Control Operating Elements 0 0 0 cc eee eens 195 219 IBM LoS Notes Mtega 2nncsecn se oon t cto rea Sat Rees tee te eee Chae ee re eee taken 197 3 16 Microsoft Outlook Integration 0 0 eee eee eee 198 SA7 Operation im Local ModE insera ge ko ee Re le Oe an Ree a ee ea a OSES ee ee a 199 4 General Main Menu Settings 0 0 0 ccc es 201 AEA COMMON ya eeoG 38 aera oh ean od GE ene Rak ee Ate ea ce
424. splay the connection data and control elements of an active conference in the Call Control window 3 9 5 3 Settings of a Meet Me Conference 144 In the Conferences function window you can configure and edit a scheduled or unscheduled Meet Me conference You can initiate the configured conference also from this window A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows Configuration options of a new Meet Me conference After aclick on amp inthe Conferences function window the following dialog opens for configuring a new Meet Me conference Create conference Name Conference 1 Creator J Johnson Start time x 08 22 11 05 48 PM Duration 60 Min Participants Johnson Business 49 2404 673407 161 amp iv Thomsson Thomas Business 49 2404901 153 A ie xX gt Add partidpant Mame or Number gt f BE E Mail to all participants gi x i R Open Conference Record Name Toll free Video conference Other number Wel conierence Related information ae Pi Start DK Cancel Apply You find the following input fields options and features in this dialog e Name This is the conference s name It is displayed under this name in the Confer ences window The name must not exceed 30 characters e Creator Here you can see the name of the person that configures the conference This person is also t
425. ss groups a Alsdorf Aix lt 1 am Athens Aj x am test Aj x New group OK Cancel Apply The following controls are available on this tab A31003 S5070 U103 8 7619 01 2014 224 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Team e AU Click this icon to modify the name of an address group NOTICE You can also click the name of the address group directly to rename it x Click this icon to remove an address group from the list e New group Click this button to create a new address group It appears as entry in the address groups list with the pre defined name new address group e Click on the Apply button to save your settings without closing the General Settings dialog e Click on the OK button to save your settings and the General Settings dialog closes e Click on the Cancel button to close the General Settings dialog without saving the settings already performed 4 4 Team The Team tab features the Manage tab It allows team administrators to manage teams and team members to determine which privileges shall be assigned to other team partners On the Manage tab team administrators can view and manage the list of their own teams create new teams as well as view the teams to which they have been added as member Team members reach the list of teams they have been added to as members via the Manage tab Management options for team administr
426. status e Preferences Via this tab the presence settings after starting and ending the program as well as the behavior in case of status changes are defined e Access Control List Via this tab you administrate the presence prompt behavior and the users who are allowed to view your presence status 4 2 1 My Status On the My status tab you can make your presence settings General settings Common Presence Addresses Team Preferences Access Control List Click the relevant field to change your status ie Available Unavailable Berightback C Donotdisturb C Busy C Inmeeting Current location A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 213 General Main Menu Settings Presence 214 Set the desired radio button to determine your status You can select one of the following presence statuses a Available Signal for the other OpenScape UC Application users that you can be reached at your workstation Unavailable Signal for the other OpenScape UC Application users that you cannot be reached at your workstation Do not disturb Signal for the other OpenScape UC Application users that you can be reached at your workstation but do not wish to be disturbed Be right back Signal for the other OpenScape UC Application users that you have left your workstation for a short period Busy Signal for the other OpenScape UC Applica
427. sting ones If you restrict the display of your private contact list to one address group the shortlist for the lt Name or Number input field in the main menu displays only contacts found in the selected address group Radio button Select Deselect all entries On the left hand margin of the area under the toolbar of the Contacts function window you find the Select Deselect all entries radio button It lets you select all contact entries in your contact list for synchronizing them with the global company contact directory for example In addition you can use this radio button to select all contacts in a contact group for e g starting an Ad hoc or IM conference with them Another mouse click on this option cancels the selection 3 9 3 3 Input Mask of a Contact Adding a Contact 128 In the Contacts window you find the amp icon that lets you add a new contact to your contact list After you have clicked on this icon the following input mask opens Add entry to contact list P OK Cancel In this dialog you can perform the following settings A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows e Surname Here you can enter the last name of the contact with a maximum of 64 characters NOTICE f the contact you wish to add is a OpenScape UC Application user deploy the search function to find the desired user
428. strator as preferred device and the auto answer feature is active in the PBX for this number the desired conversational partner is directly connected In contrast if you have set for example your mobile phone as preferred OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 277 Step by Step Communicating with your Contacts device a connection from the PBX to your preferred device is set up first You need to accept this call before the connection to the conversational partner can be established 6 6 3 How to Dial a Phone Number Using Copy amp Paste You can use the copy amp paste method to set up a connection to a phone number that you have entered in another application for example a word processing program Step by Step 1 Select the phone number in the application for example in a word processing program and copy it to the clipboard with Ctrl C or with the features provided by the application 2 Paste the phone number with one of the following hotkeys from the clipboard into the lt Name or Number gt combo box in your client s main menu a Shift key Ins without office code b Ctrl V without office code 3 Click on in the main menu The connection is immediately set up and displayed in the Call Control function window 6 6 4 How to Accept a Call Prerequisites e The program has been configured correctly and completely e You are logged on to the communications system
429. t Enterprise Web Embedded Edition this check box has no function and cannot be ticked off A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 59 Configuration and Settings Advanced Tab 2 3 4 4 Registrar 2 3 4 5 Proxy 60 select under Advanced gt SIP Service Provider gt Registrar to define the parameters for the registrar portion of the SIP server Server 10 9 142 54 Connection Use DNS SRV Use Default Port Use Custom Port Port e Server Enter the IP address or server name of the registrar portion of the SIP server NOTICE The necessary details can be obtained from the system administrator In the Connection section you can define the port number for the server connection e Use DNS SRV If this option is active the settings for the registrar portion of the SIP server are determined by a DNS service In this case enter the domain name of the registrar portion of the server under Server e Use Default Port Depending on the selected transport type this option for the connection to the registrar portion of the server is active by default e Use Custom Port If you select this option you must enter the port number under Port NOTICE The necessary details can be obtained from the system administrator Select under Advanced gt SIP Service Provider gt Proxy to define the param eters for the proxy portion of the SIP server Server 10 9 142 54
430. t coming from your private contact list NOTICE This function is not permitted for selected search hits from a directory l Click this button to edit a found contact coming from your private contact list The Change entry in the contact list dialog opens with the already existing user data You can now perform the desired changes NOTICE This function is not permitted for selected search hits from a directory i Click this button to view the existing information for a user you have been looking for It is displayed in the opened Lookup person dialog E Click this button to save the contact entries found locally on your computer A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter amp Click this button to print the contact entries found in tabular form Click this button to reset or delete all search criteria entered j Click this button at the bottom margin of the dialog to display the top of the search hits list Click this button at the bottom margin of the dialog to display the bottom of the search hits list 4 Click this button to display the previous search hits in the list Click this button to display the next search hits in the list e Click this button to define person entries and add them directly to the list o
431. t list Step by Step 1 Click in the main menu on menu gt General gt Addresses and select the Export tab 2 Select the desired file format via the The exported addresses will be imported again in combo box NOTICE f you wish to export the address data as backup copy for reimporting it at a later date to restore your address list select the OpenScape Web Client format 3 Then click the Export button The export process starts with the File download browser dialog opening for saving a file 4 In the browser dialog click the Save button The file selection dialog opens 5 Select the directory in which the export file is to be saved and assign a name to the file 6 Inthe file selection dialog click on Save to complete the export process You can access the export file in the specified folder in the selected format 6 5 6 How to Import a Contact List Prerequisites e You have previously exported the contact list to be imported to a file of the format csv or txt How to integrate contact data from other address books in your OpenScape UC Application contact list A31003 S5070 U103 8 7619 01 2014 272 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step 1 2 3 4 5 6 7 8 Step by Step Contact Management Start the program and log on to the system Select in the main menu menu gt General gt Addresses tab gt Import tab Click on the Brows
432. tacts at a time by clicking on the desired contact list entries with the Ctrl key kept pressed Then click on amp The settings dialog in which you can configure the new conference with the selected participants opens Enter the desired conference name in the Name input field Determine the desired Options for the conference If desired add further participants via the a or icon Click on the Apply button to save your settings without closing the settings dialog The Bridge number field is filled in automatically and the conference PIN is generated Subsequently you can perform further configuration changes The conference name appears as entry in the Conferences window Click on OK to save modifications and to close the dialog The new conference is listed in the Conferences window and can be started from there 6 7 8 How to Configure a Scheduled Meet Me Conference To configure a scheduled Meet Me conference proceed as follows A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 297 Step by Step Collaborating with Contacts Step by Step 1 2 3 4 5 6 7 8 9 Open the Contacts function window Select the conference participants from your contact list You can select several contacts at a time by clicking on the desired contact list entries with the Ctrl key kept pressed Then click on amp The settings dialog in wh
433. ted setting is immediately active 6 4 18 How to Set the mobile Time Zone If you are on the road for example and in a different time zone you can configure a mobile time zone This makes the Journal display the arrival of calls in the current local time Furthermore your OpenScape UC Application contacts can see the current time of your location via the quick info of your presence icon in your contact list How to define your mobile time zone Step by Step 1 Start the program and log on to the system 2 Select in the main menu menu gt General gt Common tab gt Appearance tab The following dialog opens General settings Common Presence Addresses Appearance Journal Forwarding Devices Named device lists Preferred theme Standard Choose a time zone r Central European Summer Time A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 265 Step by Step Settings related Actions 3 Click on 2 to the right of Choose a time zone The following selection dialog opens Choose a time zone UTC 1 00 Cape Verde al UTC 0 00 Accra UTC 0 00 Canary Islands UTC 0 00 Casablanca UTC 0 00 Dakar UTC 0 00 Dublin UTC 0 00 Lisbon UTC 0 00 London UTC 0 00 Monrovia UTC 0 00 Reykjavik UTC 0 00 Western European Time UTC 1 00 Algiers UTC 1 00 Amsterdam UTC 1 00 Belgrade UTC 1 00 Berlin ar UTC coordinated
434. telephone prefix for your location in the national phone number scope Omit the leading zero for this entry System identification number Enter the system identification number This system ID number identifies internal call numbers in the directories that only set up internal connections when selected Extension range Specify the extension range of your network in the form of a regular expression Example You have been assigned the system identification number with the numbers 0049 35 12345 2000 to 0049 35 12345 4999 In this case the extension range reads 2000 to 4999 Enter the following in the Extension range field for these phone numbers b 2 4 0 9 3 b b the number must begin with a blank 2 4 the first digit may be a character between 2 and 4 inclusive thus 2 3 4 0 9 3 for the next three digits numbers O to 9 are allowed b the number must end with a blank Trunk code Enter here the code that has been configured on your system or on your PBX to allocate trunks for outgoing connections Prefix for local calls Prefix for long distance calls Prefix for interna tional calls Enter the network operator ID for the respective call type in the corresponding fields For example in Germany no Prefix for local calls is used while for other countries in Europe and members of the NANP North American A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Ed
435. tep by Step Communicating with your Contacts 2 Activate the check box preceding the entry of the voicemail you would like to play 3 Click onthe icon The Voicemail Player window with the set Telephone option opens Voicemail Player f Telephone Browser Temminated 00 00 ib o 41 bP 4 Select the Browser option The view of the Voicemail Player window changes as follows After a short initialization period connection is being set up Ready is displayed under the controls 5 Click on The voicemail playback starts 6 6 24 How to Activate Tell Me When How to configure and activate the Jel Me When feature for one of your OpenScape UC Application contacts Step by Step 1 Open the Contacts function window with a click on the corresponding tab in the tab bar under the main menu 2 Select the contact entry for which you wish to activate the Jel Me When feature 3 Click in the Contacts function window in the toolbar on and select Set Tell Me When A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 289 Step by Step Communicating with your Contacts The following dialog opens Tell Me When ee Tell Me When for S Svensson When Presence Availability v Changes to Available Action Notify via screen pop up v Expires in 15 minutes v 4 Set the desired option in the When Changes to combo box 5 Select the
436. terprise Web Embedded Edition User Guide 143 Operation Reference Workspace Function Windows Opens the dialog for composing a new e mail in your default e mail application The e mail address of the relevant conference participant the subject line and the message text conference name PIN etc are already allocated for this new e mail NOTICE The recipient address the subject line and the message text that the client transfers to your default e mail appli cation for the new e mail must not comprise more than 2000 characters If the data to be transfered requires more characters the automatically opened e mail does not contain all necessary information In this case the last characters of the message text are the first to be left out Opens the Directory Search dialog in a separate window and displays the contact information of the respective participant available in all defined directories Start time Specifies the time at which the system starts a scheduled Meet Me conference Name Conference name Creator Name of the inviting person amp Start conference Click on amp to start a conference A list with the options View Conference and Join to Conference opens Select Join to Conference here You can use the View Conference feature to see the connection data and controls of the conference in the Call Control window during the conference 4 Existing conference Click on and select View Conference to di
437. terprise Web Embedded Edition User Guide 355 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter 356 Name Find a person by his her last name First name Find a person by his her first name Telephone Find a person by his her phone number Address group If you have grouped your contacts in address groups you can enter here the address group that contains the person you are looking for Address book Specify here the address book you wish to search Max matches Specify here the maximum number of hits to be displayed in the search hit list The following icons show whether a contact has been found in an external directory a global or a private contact list D E The contact information was found in an external directory The contact information originates from the global contact directory of the OpenScape UC Application Empty The contact information originates from your contact list The following operating elements are available in this dialog a Click this button to integrate a selected user from the search hits list in your contact directory The Add entry to contact list dialog opens it contains the existing contact data You can complete the data or simply add the contact to your contact list by clicking the OK button NOTICE This function is not permitted for selected search hits from your private address book a Click this button to delete a found contac
438. the Office Rule Profile 0 0 0 cee ee 308 72 2 SCeNanO 2 MMC CUNG 222i chars kad behets ues aha eae dawes ee DA 313 7 2 2 1 How to Configure the In Meeting Rule Profile 0 0 0 0c cc eee 314 7 2 0 Scenario S On BUSINESS Tip ressanar neha eh ers hee SROs BRS CEOS SRS Se a a 319 7 2 3 1 How to Configure the On Business Trip Rule Profile 0 0 0 00 320 7 3 Functions and Interface of the Rule Interpreter 0 0 2 0 0 eens 332 EO ACUVOLe Prolls NAD archers se uate aco od Ss a Seah ee Re Be a Sie as haste See aS 332 7 3 1 1 How to Create a new Profile 2 0 0 0 00 eee eens 334 7 3 1 2 How to Activate a Rule Profile 0 nnana naana aa 335 1 3 3 How to Disable a Rule Profile 006421 Gstewad debe se Shoe bh ieee de ohare 336 TZ Newek TaD x ania Se Vetta oe ee As ee Sean Wi ache S eae ane aie Ge aS ee teres 336 729 221 M CATION se rhe te Dee Ae hee ee eG Pa ee i eG Bea oe 339 T3922 MDA TMC c lt 2 4 a da Parse beng sd hth Bo Sk deel se oo ee piel as BS a eas Bees 342 C2023 MSU S icc hs tee Seley ee rete eo es Oa Os ae oe eed corde el acca et 345 TO CUO eet oes 2 ties Saal et Skew aise ren See gc ays a Sto d ese Ss Soe Die Sane eee a aeons 346 1 9 2 0 ASSIGNCG PIONGS on kcG ede tower hae Behe eae E Aes See ee ee See Ae See A 349 7 3 2 6 How to Create anew Rule 0 0 eee teens 350 7 3 2 How to Specify Rule Priorities 0 0 0 0 cc eee 351 7 9 3 LISIS Of DElSONS TaD eth
439. til you are added to a team as member or have created a team d ontactts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View a P a Test Team Name Number Ina Inova 4492404673407152 a F 0 0lgova 49 2404 673407 161 a d Entries 2 gt H Softphone menu You find the softphone menu at the bottom margin of the main window Selg ee E amp ta G It provides various softphone functions enables controlling the volume and shows the status of the connection to the communications system and to the OpenScape UC Application server 6 3 1 How to Open a Function Window You reach the workspace function windows via the tab bar which is displayed in the main window under the main menu Step by Step Click on the desired tab in the tab bar The selected function window appears in the workspace of the main window NOTICE f you cannot see your desired tab click on 4 or in the tab bar under the main menu 6 4 Settings related Actions You can perform the following individual settings for each user 6 4 1 How to Create a new Profile You can change the user profile only while performing the default logon to the program Proceed as follows A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 251 Step by Step Settings related Actions Step by Step 1 2 3 4 Start the OpenScape Desktop Client The Logon dialog
440. ting 72 editing 258 Video schemes sequence 72 Video scheme sequence 72 Video streaming behavior 179 ending 287 starting 287 Video telephony 174 179 Video window views 180 view 98 Voice mail system 370 Voice recording 22 67 254 256 disabling 67 Voicemail advanced greeting configuration 389 deputy 369 language selection 369 personal greeting 393 personal name recording 393 private group 393 A31003 S5070 U103 8 7619 01 2014 Index recording greetings by telephone 396 settings 368 simplified greeting configuration 387 standard user greeting 393 394 time profiles 386 user data 368 welcome greeting 393 Voicemail Box 162 Voicemail playback via browser 164 via telephone 164 Voicemail player 164 Voicemail system advanced greeting configuration 375 Automatic speech recognition 378 automatic speech recognition 378 caller options 375 Changing the PIN 373 changing the PIN 373 configuring a forwarding 380 forward access 378 Forwarding keys 375 forwarding keys 375 Personal message filter 377 personal message filter 377 recordings 392 selecting user prompts 374 Volume handset 197 headset 197 menu 197 ring tone 197 speaker 197 Volume control 197 Volume menu 190 VPN 50 W Web Access 80 Web conference 140 requesting 109 Web interface 201 general settings 201 journal settings 203 Web interface theme 202 WebClient Embedded 80 Windows Media Player 164 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition
441. ting this option opens the Settings dialog and the current configurations of the program are displayed You can only change the Audio Schemes and the following settings on the Advanced tab General gt General General gt Program Start General gt Task Bar and Notification Area x Exit OpenScape This option serves for closing the application 3 14 Audio Control Operating Elements When you integrate an audio scheme in OpenScape Desktop Client various audio icons are displayed in the main bar depending on the hardware and user settings Using these audio icons you can quickly and effectively activate the corresponding features A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 195 Operation Reference Audio Control Operating Elements 196 Lift receiver handset or another provided audio device e Incase of an active connection request for example an incoming call accept call and set up connection In idle state activate handset or another provided audio device Hang up handset or another provided audio device e Incase of an established connection close connection e Inthe system menu finish scrolling return to idle state Microphone on off e Incase of an established connection activate or deactivate audio device muting Loudspeaker on off e Incase of an established connection or in idle state activate or deactivate spea
442. ting up connections Network access settings are not needed if call number normalization is not active OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 63 Configuration and Settings Advanced Tab Select on the tab Advanced gt SIP Service Provider gt Network access to configure the network access settings 64 Country code 45 Area code 2404 System identification number 301 Extension range 0 Trunk code Prefix for local calls 0 Prefix for long distance calls 00 Prefix for intemational calls Additional code for local calls Additional code for long distance calls Additional code for intemational calls Country code Enter here the international prefix for your location for example 49 for Germany Area code Enter here the telephone prefix for your location in the national phone number scope Omit the leading zero for this entry System identification number Enter the system identification number This system ID number identifies internal call numbers in the directories that only set up internal connections when selected Extension range Specify the extension range of your network in the form of a regular expression Example You have been assigned the system identification number with the numbers 0049 35 12345 2000 to 0049 35 12345 4999 In this case the extension range reads 2000 to 4999 Enter the following in the Extension range field for these phone numbers b 2
443. tion It enables config uring the greetings of the single greeting types for each working day separately 8 5 1 Time Profile for the simplified Greeting Configuration User data Voice mail system Forward Access Groups Time profiles Recordings A31003 S5070 U103 8 7619 01 2014 In the simplified greeting configuration you can globally specify the greetings to be used only once These settings then apply for all weekdays for which you have released the greetings Time profiles Message recording not allowed Greeting cannot be interrupted Alternate greeting none Ovemdes all greetings below Internal none External none Busy none After hours none Mon Tue Wed Thu Fri Sat Sun Business days Business hours W Use default system settings You can configure the following settings for the simplified greeting configuration Message recording not allowed If this option is activated only a greeting text is played to the caller He she cannot leave a message in your mailbox Greeting cannot be interrupted If this option is activated it is not possible to interrupt a greeting by clicking a telephone key You cannot use the telephone keys until the system has played the entire greeting The only exception is the configured confirmation key for instance or that can be used at all times If the configured confirmation key was ignored it would not be possible to connect to your own voice mailbox OpenScape UC Applicati
444. tion of the user interface style these dialogs may appear slightly different Normally this does not influence the described functionality 1 4 Continuative Documentation You find further information about OpenScape Desktop Client Enterprise Web Embedded Edition in the following documentation e OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition Installation and Administration setup guide Contains information about setting up and uninstalling OpenScape Desktop Client Enterprise Web Embedded Edition and as well as detailed information about program configuration and the tools supplied for administrators of OpenScape Desktop Client A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 17 About this Manual Acronyms 1 5 Acronyms 18 e OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition quick guide Describes the basic OpenScape Desktop Client Enterprise Web Embedded Edition features e OpenScape UC Application V7 Client Applications operating instructions This manual offers an overview of all OpenScape UC Application V7 clients e OpenScape Web Collaboration operating instructions Describes the functions of the web conferencing solution and its controls Table Acronyms used pprevaion Weaning A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Gu
445. tion user directory and your private contacts to search for contact names Compact view You reach the compact view of the Directory Search function window with a click on the Directory Search tab which is displayed in the main window under the main menu The Directory Search function window appears in the workspace of the main window Journal Conferences Contacts Instant Messaging Forward Call Directory Search Bookmarks H C Search Johnson Department Documentation a NOTICE Alternatively you can click on in the tab bar under the main menu and select the Directory Search option in the then open list This function window enables you to quickly look for a contact in all configured address books Start the quick search with a click on after you have entered the second or first name of the user whose data you look for in the Search entry field Extended view If the quick search delivers too many hits you can use the advanced search By specifying additional search criteria you can narrow down the number of hits considerably thus enhancing the use of the search feature A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Workspace Function Windows You reach the extended view of the Directory Search function window via the Pearl menu gt View gt Directory Search The extended view opens in a separate window and in addition to
446. tion users that you can be reached at your workstation but only want to be disturbed in urgent cases sa IN a meeting Signal for the other OpenScape UC Application users that you are currently in a meeting and cannot be reached In the Current location field you can specify your current location as text entry This text is also displayed as quick info After setting the desired presence status you can use the following controls Click on the Apply button to save your settings without closing the General Settings dialog Click on OK to save your settings and to close the General Settings dialog Click on the Cancel button to close the General Settings dialog without saving the settings already performed A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Presence 4 2 2 Preferences On the Preferences tab you define the presence settings after starting and ending the program as well as the behavior in case of status changes General settings Common Presence Addresses Team Preferences Access Control List Click the relevant field to change your status Available D ai Unavailable be right back C C Donotdisturb Cc O Busy C BS In meeting Current location OK Cancel Apply The following settings are available e Status at login Use this combo box to select the presence status to automatically apply
447. to Allow Presence Monitoring 0 aaau eens 260 6 4 11 2 How to Block Presence Monitoring 0 0 0 0 0 cc ee ees 261 6 4 12 How to Set your Preferred Device 1 0 eee eee 261 6 4 13 How to Define a new Device 2 0 0 ee eee eens 262 6 4 14 How to Configure Activate a Call Forwarding 0 0 ccc eee eens 263 6 4 15 How to Disable a Call Forwarding 0 0 ee ee eee 263 6 4 16 How to Configure an individual Ring Tone 0 ee eee 264 6 4 17 How to Change the Default Ring Tone HiPath Provider 0 0 0 cee eee 264 6 4 18 How to Set the mobile Time Zone 1 0 eee ees 265 6 4 19 How to Create a new Bookmark 00 00 cc ee eee 266 6 5 Contact Managements 5 0 d dc Suet e die ech Sle hdec tet ates Sean ee ed Hew dad Saree hdd ote 267 6 5 1 How to Create a new Contact anaa ana aaea 267 6 5 2 How to Add a Contact from a Directory sa eee aaa aaa 269 6 5 3 How t Edit Contact Data ocs isci reede enkem oe ea oe we E a Bead E E Aa E E 270 A31003 S5070 U103 8 7619 01 2014 6 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Contents 6 5 4 How to Import Microsoft Outlook Contacts 0 0 0 0 0 ee eee ee 271 6 5 5 How to Back up Export a Contact List anana naaa aaa eee eee 212 6 50 60 HOWTO IMHO a COnlacl EISE sc 22224 e siete ete Cad sank OS Bee ee oa ee eh ee Rae 272 6 5 7 How to Edita Presence Prompt 0 0 0 0
448. to signal incoming calls e Under File you define the WAV or MP3 file that contains the desired ring tone Via the browse button you can look for the desired file NOTICE OpenScape Desktop Client copies the content of the selected WAV or MP3 file In this way the ring tone is still available even if the original sound file is deleted A31003 S5070 U103 8 7619 01 2014 70 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab 2 3 4 14 Video Schemes One or more video cameras must be installed in your workplace for sending video signals No camera installation is required for receiving and representing video Signals from other subscribers The video hardware settings are grouped in video schemes You can add video schemes and modify or delete single video schemes This makes it easy to program different video options for example on different hardware and then select the appropriate scheme you want to use Select on the tab Advanced gt SIP Service Provider gt Video schemes to configure select edit or delete video schemes Configured video schemes and the sequence for activation Microsoft LifeCam Studio Camera Microsoft LifeCam Studia Default video configuration Layout incall x Preview On k F Mirrored Adding a video scheme After clicking the Add button you can configure a new video scheme The following dialog opens Add Video sc
449. to the conference via the service access number for MeetNow confer ences at the agreed time Enter the agreed conference PIN via phone keypad or computer keyboard NOTICE In case of a MeetNow conference you can enter the PIN via computer keyboard or phone keypad even if the video window is in focus Conclude the PIN entry with the key You are directly connected to the MeetNow conference If you have an operable video camera as well as a configured video scheme in the SIP Service Provider settings the video window opens automatically 6 7 13 How to Start an Ad hoc Web Conference 300 Step by Step Proceed as follows to start a web conference with other contacts spontaneously 1 2 3 4 5 6 7 Select the contacts to hold a conference with in the Contacts window Then click on A A settings dialog opens Assign a Name to the conference and change the defined participant entries if desired 2 This settings dialog lets you add further members to the Ad hoc conference Enter a participant name or a phone number in the Add participant combo box for this purpose Then click on to search the configured directories for the contact or on to complete the required contact information via the Add participant dialog Click on the Start button to initiate the Ad hoc conference The Call Control window opens All participants are connected after they have lifted the receiver The spontaneously st
450. tomatically in your Video window You cannot control or activate deactivate receiving video images In the Call Control function window enter the phone number of the subscriber you wish to consult in the New Call input field Click on to the right of the New Call field The call is initiated and listed in the Call Control The first connection as well as the first video streaming are held The video image of the held participant is not displayed Instead the image of the consulted participant is transmitted Click on amp in the area of the held call A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Collaborating with Contacts Both active calls are transferred to the conference server of the OpenScape UC Application A video conference is initiated between the subscribers The three conversational partners are interconnected Each participant sees in his her Video window two video images his her own image and an image in which a mix of the other participants video images is displayed NOTICE The Merge Calls video conference ends as soon as the conference initiator hangs up 6 7 7 How to Configure a Meet Me Conference To configure a new Meet Me conference proceed as follows Step by Step 1 2 3 4 5 6 7 8 Open the Contacts function window Select the conference participants from your contact list You can select several con
451. tore Configuration There are different functions available for managing the profile information and for switching to the configuration depending on the configuration options defined at the program start The following options are available in the menu of the Manage button e Settings Opens the Settings dialog for configuring the parameters Once you have finished editing your settings you are returned to the Logon dialog The current settings are applied when you log on e Add Profile Opens the Add Profile dialog in which you can define a new Profile Name e Copy Profile Opens the Copy Profile dialog to copy the profile settings of the current profile to a new profile The settings valid for the copied profile are taken for the new profile e Change Profile Opens the Change Profile dialog in which you can define a different Profile Name for the current profile A31003 S5070 U103 8 7619 01 2014 86 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Notes for using the OpenScape Desktop Client efficiently e Delete profile Deletes the current profile e Export Configuration Lets you export the parameter settings for the current login user login PC or login profile either fully or partially to the configuration or script files You find further information about exporting the configuration in the OpenScape UC Application V7 OpenScape Desktop Client Installation and Admini
452. ts the central OpenScape Desktop Client Enterprise Web Embedded Edition operating element When you use for example an OpenScape Voice connection SIP the main window may look as follows and provides further features and elements for operating the program OpenScape P Petersson 4 Missed Calls Journal Conferences Contacts Instant Messaging Forward Call Directory Searc af a b a A a f m Display all g Name Number Example 1 49 2408 678910 Example 2 49 2405 45678 Example 3 49 2450 234567 Enties 3 Kl d b H SIP t i e Main menu enables you to operate the program quickly and is found at the top margin of the main window Pearl menu enables accessing basic features and is a component of the main menu e Tab bar enables quick access to single function windows of the workspace and is found beneath the main menu A31003 S5070 U103 8 7619 01 2014 88 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu e Workspace enables accessing the features of different function windows The above example shows the Contacts function window e Softphone menu enables accessing various features of the SIP or HFA softphone controlling the volume as well as displaying the connection status of the installed Provider module SIP or HiPath Provider and of the OpenScape UC Application server The following sections describe the single controls of the main wi
453. tting Assigned profiles e 2 Click this button to open the edit dialog of the corresponding rule setting e After clicking this icon the respective rule setting is reset to its default value e Undo button Click this button to undo the changes made to a rule Rule settings For each rule you can specify the following settings e If Call from e If date time e If my status is e Action e Assigned profiles A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Click 2 or simply the corresponding line to open a dialog for each of these settings where you can perform the corresponding rule setting 7 3 2 1 If call from Use this setting to determine for which callers the rule shall apply This setting allows you to link a list of persons or individual person entries to a rule In the lower section of the New edit tab click on the 2 icon of the If call from entry or on the entry itself to open the following dialog No numbers defined for incoming calls This dialog displays a list of all callers for which the respective rule is to apply The dialog allows you to access the following features e Click this button to add one or more persons from an existing list of persons to the rule The following dialog opens Person list Recently used Add from
454. turbed Signal for the other OpenScape UC Application users that you have left your workstation for a short period Signal for the other OpenScape UC Application users that you can be reached at your workstation but only want to be disturbed in urgent cases Signal for the other OpenScape UC Application users that you are cur rently in a meeting and cannot be reached e OK Click this button to save all settings made and close the dialog e Cancel Click this button to close the dialog and dismiss the settings made 7 3 2 4 Action Use this setting to determine the person to receive forwarded calls when the rule is applied A31003 S5070 U103 8 7619 01 2014 346 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter In the lower section of the New edit tab click on the icon 2 of the Action entry or on the entry itself to open the following dialog Edit rule Unwanted Callers Put straight through CI Redirect to E ls 4 Bet O Use preferred device A 4p pt The dialog allows you to access the following features e Put straight through With this option being active m all incoming calls are put through to the currently set device from your device list e Redirect to Activate this combo box m to configure the device or person to direct your incoming calls to The calling subscriber sees the pho
455. tures the existing lists of persons d Select the Family and Preferred customers lists of persons e Click on the Add button The selected lists of persons have been added to the rule The selection dialog closes f Click on OK Your rule settings in the If call from section have been applied g In the lower section click on If my status is A selection dialog opens that allows you to set the desired presence status h Activate the In meeting check box and click OK The selection dialog closes i Keep the default setting Put straight through under Action j Click on Assigned profiles A selection dialog opens that allows you to set the desired rule profile already defined k Select the profile In meeting and click on OK The selection dialog closes The profile In meeting is displayed under Assigned profiles The rule Put through has been completely configured for its use in the In meeting profile 8 Create another new rule named Redirect all A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 317 Rule Interpreter Routing Calls with Rules Applying the Rule Interpreter Examples 318 9 a Click the New button in the upper section In the Rule section a new rule named New rule is displayed b Click the New rule label The rule name is represented as input field c Enter the name Redirect all for the new rule and push the retu
456. u can edit login information there NOTICE f profile data from the last session is available when you Start the program it is entered by default for the current session A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference User Login e Automatic login If no LIN number is configured for the current Windows user account HFA only you are automatically logged on without having to make entries in the Logon dialog In this case changes to the user preferences language selection for instance are impossible before the program starts IMPORTANT You can invoke the Logon dialog if you want to modify the profile or revise the profile settings When you start the program keep the shift key pushed for this purpose NOTICE Please obtain detailed information about configuring an LIN number in an HiPath 4000 from the documentation of the respective HiPath 4000 PBX 3 2 1 Initial Program Login You log on for the first time in the Profile creation dialog which is only displayed if no profile settings are available for the current Windows user account at the program start This is the case for example immediately after the setup or after the configuration files have been deleted Profile creation Profile Please enter a new profile name In this dialog you can perform the following settings e Profile Name Specify the name of the profile you wish to
457. u N i F POO m OpenScape UC Application V7 OpenScape Desktop Client Enterprise Web Embedded Edition User Guide A31003 S5070 U103 8 7619 U N F your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and IS014001 standards and are certified by an external certification company Copyright Unify GmbH amp Co KG 01 2014 Hofmannstr 51 81379 Munich Germany All rights reserved Reference No A31003 S5070 U103 8 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Contents Contents FUStOLY Or Changes coderen Fes ee Oe EEO eee eee ere tes Seat Nae Cee eee ed Sau8 11 T ADOUT this Manuals ssc 6 04 4206086 oe oe ee Be A ee ee BR EB 15 1 1 Target Group of this Manual 0 0 0 ee eee eee eee nas 15 1 2 Contents or this Ma
458. u create a new date list By using date lists date information is divided in groups and linked to a rule If you wish to link a date to a rule the date must simply be added to a date list The rule itself need not be modified Execute the following steps to create a new data list Step by Step 1 Click on menu in the main menu and select the Rules option The Rules dialog opens 2 Switch to the Date lists tab A31003 S5070 U103 8 7619 01 2014 362 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter The following window example is displayed Ar ate nrofile Nie arlit ote ry Activate profile lew edit Lists of persi tsofpersons Date lists Info Date list E No date lists available Ei New Duplicate Date information from list _ Ee xi New Undo Close 3 Click on the New button under the Date list section A new date list named New date list is displayed 4 Click the name New date list to modify the data list name The data list name is represented as input field 5 Enter anew name for the date list and push the return key on your keyboard The date list name should now reflect your change It does not contain any date information yet 6 Add an entry to the date list a Click the New button in the bottom section A31003 S5070 U103 8 7619 01 2014 OpenScape UC Appli
459. ubject line that the client transfers to your default e mail application for the new e mail must not comprise more than 2000 characters If the data to be transferred requires more characters the automatically opened e mail does not contain all necessary information In this case the last characters of the subject line are the first to be left out PIN When you create the conference with a click on the Apply button a PIN is automatically generated and displayed in this field Using the PIN the conference participants authorize themselves to join the conference Via the Regenerate button you can create a new PIN Bridge number This field displays the bridge number which the system automatically sets when you click on the Apply button Under this phone number the conference participant needs to log on to the conference A bridge number supports several callers under a single phone number A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Edit the related information x Related information A31003 S5070 U103 8 7619 01 2014 Operation Reference Workspace Function Windows Toll free The Toll free field displays an alternative bridge number for logging on to the conference free of charge This feature needs to be configured so that the system can automatically display this number after you have clicked on the Apply button Other number The Other number field display
460. uide 163 Operation Reference Workspace Function Windows 3 9 9 3 How to Control Voicemail Playback Voicemail Player You can play voicemails either by phone or computer soundcard using the Windows Media Player You start the playback with a click on the icon for the respective voicemail entry in the Voicemail Box and control it via the Voicemail Player dialog Voicemail player for playback by phone After picking up the receiver the following controls for voicemail playback by telephone are available Voicemail Player O OX f Telephone Browser Temminated 00 00 Ho dd bb i Start playback or continue playback after pause e Ii Stop voicemail playback pause The icon changes to j e O Stop playback reset to beginning Ad Rewind message to for example replay a passage be Fast forward message to for example skip parts of the message Voicemail player for playback using the Windows Media Player Under the operating elements of the playback control you find a status bar that displays the current playback status After a short initialization period connection is set up the status bar displays Ready You can now start the voicemail playback A Voicemail Player ay X You can use the following controls for playback via the Windows Media Player e Start playback or continue playback after pause e Stop voicemail playback pause The icon changes to e Stop
461. ule Interpreter Examples Preferred Customers Function Person List Family Profile On Business Trip Rule Reroute Family applies 17 02 to 21 02 i Date List i Business Trip a Individual Cell Phone H Preferred Customers Rule Reroute Preferred Customers applies Rule Reroute All applies Rule Reroute All applies Secretary First the Redirect family rule checks whether the call comes from a member of your family If so the call is redirected to your cell phone If not the Reroute preferred customers rule will check whether the call comes from a preferred customer and whether he she calls between 08 00 a m and 4 30 p m If both conditions are met the caller is routed to your cell phone However if a preferred customer dials your number outside business hours 8 00 a m to 4 30 p m the call is redirected to the secretary by the Redirect all rule The order of rules is important The Redirect family rule has the highest priority the Redirect preferred customers rule has medium priority and the Redirect all rule has the lowest priority If for example the Reroute all rule came in second position you could be reached by your family but the preferred customers would always talk to your secretary as the Reroute preferred customers rule would never be applied 7 2 3 1 How to
462. ules of the same priority group High Normal or Low to this rule profile OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 351 Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Step by Step 1 Open the Rules dialog via the main menu gt menu gt Rules 2 Switch to the Activate profile tab Lists of persons Date lists Info Activate profile New edit Profile B New profile Al 3 X amp Standard profile Al 4 X New Duplicate Profile New profile Rules of profile v New rule P ix 2 New rule 2 4x New rule Undo Close 3 Select the profile that you would like to define rule priorities for All rules linked to this profile are displayed in the Rules of profile field 4 If several rules of the same priority group are assigned to the rule profile you have selected select one of the rules the priority of which you would like to change in the priority group 5 Click on or to move the rule up or down in the list By moving the rule up its priority increases within the group and the rule will be processed earlier 7 3 3 Lists of persons Tab You can use this tab to manage lists of persons You can link a list of persons to a rule via the If call from and Action options on the New edit tab Only then it will be considered by the rule interpreter In this way you create rules that r
463. ur colleague is called but he she cannot accept the call himself herself he she is in a meeting on the phone on another line etc select the Directed call pickup option In the open dialog of the same name enter the phone number of the device with the alerting call Click on OK You are connected to the caller Voice recording Activate deactivate the Voice recording option to activate or deactivate recording the conversation You find the recorded calls in the folder My Documents My Music VoiceRecordings Ringer cutoff When you activate the Ringer cutoff option the program will signal incoming calls without ring tone N Second call without tone This option corresponds to Call waiting but no call waiting tone is played Do Not Disturb Click on the Do Not Disturb option if you do not want to receive any calls The caller receives a busy tone call waiting When the Call waiting option is active another call that comes in during an active call is signaled by a so called call waiting tone The caller hears a normal ringing tone and no busy tone You can then accept ignore or reject the second call To accept the second call click on the green handset icon The active call will then automatically be held A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Softphone Menu Disable callback This option allows you to
464. using the OpenScape Desktop Client efficiently 0 0 00 0c ee 87 LE WUT VV IFO OWS it ate cee tas Sao oes ditch cand a Sacra despre te aa Grea ch eta Ry aieat waned Grae re a aoa amp aaa alata on he as aS 88 Sd Maln VICI Vl ie ayn oder an Gh Sc Se acer de tel i ds end ih ate A eR enlace eet oak te gh oe et te at de eal andes A ea Aan cic 89 OTe We AMIN IVU gerraren at e Goahecua Scaraienca ts Ge eiratooa a a St N NRE er acee a ara tveta ee erat aus 91 O27 MEd Status IMIOPMaAUON sas os tne a tora ehh ee BE Reds eet hee Vee A ee eS 91 ile Me WAG S os Modis ren he ean A E teed ay ek ig Se gS Se ys eS Sas taps ss eas Ga tage noose 98 O 7 1 0 Perona Setting Ss 3 429 oti buch BOG be ued iods bee Raed meee ea oe Sata oe hea 99 OMe te E Dea ee aces a sw fe ee ee A a Ge Gu Se aa ey eee Se ete eras ae 99 IT EDAD os eau ta ie ada RAS ees ROM ee eA oe Boe eS eS 100 3 1 2 Presence DiSpla Vesar bsg econ eats G4 eee Sta AG Aa oes Sad BRN ea ee aaa ia oh haces 100 2 1 9 Device DISDlaY lt 2 situa a Se bee eae eee eee eee a TA 102 3 74 RUC Profle Display t 4 04 curs ches oe Boe Set eae owe oo oe ee ior he Sense oie 103 SNo MENU ia et acaa a anche a oO a iad ee ee Sas ae ee ea Swe ek gt ae or BE Re aoa 104 2o TIOBI esaera we Mle a 4 Seta eaaa 2b ato wedi Seat asec Svea Mea dach a c ee aoe ge Son eh She Gee 9 RA 104 3 9 Workspace Function Windows 0 cc eee ee eee ees 106 3 9 1 Generar COnWOIS yrds tows Ge oe bende e ieee tod ee e
465. ved and the General settings dialog closed Specifying the address group is thus accomplished You can now select this group under the entered name in the combo box of the Contacts dialog 6 5 9 How to Delete an Address Group Proceed as follows to delete an address group Step by Step 1 Click in the combo box of the Contacts dialog The list of already existing address groups is displayed 2 Select here the Edit feature The General settings dialog opens You can already see the Address groups tab 3 Select the address group that you want to delete 4 Click on x The address group will be removed from the list 5 Click on OK Your modification is saved and the General settings dialog closed 6 5 10 How to Filter your Contact List by Address Group How to display the contacts of an existing address group in the contact list Step by Step 1 Click in the combo box of the Contacts dialog The list of already existing address groups is displayed 2 Select the desired address group The address group is displayed in the combo box and the associated contacts appear in the Contacts dialog 6 5 11 How to Rename an Address Group Proceed as follows to rename an address group Step by Step 1 Click in the combo box of the Contacts dialog The list of already existing address groups is displayed 2 Select here the Edit feature A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition U
466. ved and the settings dialog closes Now you can use your One Number Service 5 2 Reaching a Contact by Phone E mail or IM The icons to the right of a contact s name in the Contacts window show you whether that person can be reached by phone instant message or e mail e lt The contact is available for a voice call e lt lt The contact is busy on one of his her voice devices e No presence information available it is thus impossible to specify whether or not the contact can be reached by phone There can be several reasons for this The user does not want to reveal his her presence infor mation has rejected the presence subscription has not allowed presence monitoring or is no OpenScape UC Application user You can always revert to voicemail A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 229 Communicating with Contacts Tell Me When The contact can generally be reached by instant messaging When the IM icon is missing the contact is unavailable for instant messaging and no IM can be sent e The e mail icon is always available if an e mail address has been configured for the contact This information is also available in the form of a tool tip when you hover the cursor on the icon NOTICE The icon and tool tip display the overall availability for each media type voice e mail instant message supported by any of the de
467. via the Add button edit e mail addresses via the Modify button or remove them from the List of configured e mail addresses via the Delete button Language Use this combo box to select the notification language Format Use this combo box to specify the notification format The following table provides an overview of available message formats A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide General Main Menu Settings Common cme esse A HTML default The advantage of this format is that it integrates a button in the notification via which the originator can be immediately called If you want to use this feature the e mail client on which the noti fication is received must support the HTML format and JavaS cript must be active In the case of the Text format the pure notification text is transmit ted only Instead of the return call button a link is contained for a requested return call The SMS format is a pure text format as well But since the size of a cell phone display is very limited the notification is used here in short form 4 1 3 Forward Call On the Forwarding tab you perform the settings for the call forwarding You reach this setting dialog via menu gt General gt Common tab gt Forwarding tab General settings Common Presence Addresses Team Appearance Journal Devices Named device lists Activate rule profile O Not activ
468. vices owned by a user The general availability considers the state busy online offline or unknown of each device supporting the respective media type These states are subsequently combined to determine the general availability To call a contact or send an e mail or instant message to a contact from your contact list click the appropriate icon next to the contacts name in the Contacts function window You can use the following options to call a subscriber not contained in your contact list e Via the main menu In the main menu click the lt name or number gt entry field to enter the desired number by using your computer keyboard Then click on or push the return key The connection to the desired contact is established The Call Control window opens automatically and shows the initiated connection as well as the operating elements for controlling this connection e Via the Call Control window Your can also open the Call Control window manually via Pearl menu gt View gt Call Control Enter a phone number in the New Call combo box Click on or push the return key to initiate the call NOTICE Click the icon in the New call combo box to view a list containing the last 20 phone numbers dialed Select the desired number and click on 5 3 Tell Me When sometimes it s hard to reach a specific contact In this case you can make the Tell Me When feature of OpenScape UC Application perform actions or notify you as soon a
469. want to see the available contact information of an entry selected in the missed calls list click on ai The Lookup Person dialog opens NOTICE You can reach the Lookup Person dialog via the following function windows by clicking on ai or Journal Contacts Missed Calls Voicemail Box Conferences and Directory Search The following figure exemplifies this PrivateContactList Service Name user211 aa Presence status US Central 05 36 AM Business Phone 4492404103211 we Video Phone 4 4924041034711 IM address user211 im Close In the Lookup Person dialog you find the following features in addition to the displayed contact information l Change address book entry Click on lif you want to edit the contact entry The contact entry mask with the available contact data opens i 8 H Call Click on the icon that matches the desired phone number to set up a connection to this device wt amp Send e mail Click on one of the two depicted icons to send an e mail to the contact Send instant message Click on if you want to send an instant message to the selected person Open a note Click on to add a note to the contact or journal entry A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 93 Operation Reference Main Menu e i Delete journal entries To delete a journal entry select the corresponding entry Th
470. ware specified in the video schemes The list entries are processed from top to bottom You can set the video scheme sequence using the up and down buttons Default video configuration This section provides settings that specify the representation of images in the Video window e Layout This option lets you specify the default view for your video window You can select one of the following views n call default This view displays images of the connection partners in a frame and slightly turned Your own image appears bottom left When it is being transmitted it is shown in a red frame Full window In this view the image of the connection partner occupies the entire video window Your own image if configured appears bottom left When it is being transmitted it is shown in a red frame Full screen In this view the image of the connection partner occupies the entire screen Your own image if configured appears bottom left When it is being transmitted it is shown in a red frame Keep previous With this setting you determine that the view used last is saved when you shut the OpenScape Desktop Client down and used again when you restart the program e Preview Off Your own image is not displayed or the video camera is switched off A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Configuration and Settings Advanced Tab On default Y
471. when the missed call occurred e Name of the caller NOTICE The name can only be displayed if it is contained in the contact list or global address book e Number of the caller e Display contact information about the selected journal entry When you click on this icon the Lookup Person dialog with the subscriber s contact data if available opens e lt or amp Enables initiating an immediate return call to the displayed phone number or to another phone number of the subscriber You can access the additional phone numbers of a user by clicking on the icon flagged with an additional small triangle The journal row is then enlarged and shows all phone numbers under which this subscriber can be reached A31003 S5070 U103 8 7619 01 2014 94 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Main Menu Voicemail If a new voicemail has arrived in your voicemail box the Voicemail option is preceded with the amp icon With a click on amp Voicemail in the right menu area you can display the list of received voicemails NOTICE f the Voicemail Box dialog issues the message Connection to Voicemail server is not configured please consult your system administrator so that he she can solve the problem NOTICE f the Voicemail Box function window is currently not open in the workspace the information is displayed in a separate dialog If the function window is currently displaye
472. word to change your existing OpenScape UC Application password for logging on to the OpenScape UC Application server Log off Select Log off to quit the OpenScape UC Application server NOTICE This menu entry is not available if the Single Sign on feature has been configured for your Windows user account in the OpenScape UC Application system You find continuative infor mation about Single Sign on in the administrator documentation OpenScape UC Application V7 Configuration and Administration The tab bar displays the single function windows of the workspace as tabs You find the tab bar under the main menu in the program s main window Journal Conferences Contacts Instant Messaging Missed Calls Forward Call Directory Search Bookmarks Team View With a click on the tabs you can toggle the following function windows 104 Missed Calls A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Operation Reference Tab Bar e Journal e Voicemail Box e Conferences e Contacts e Instant Messaging e Forward Call e Directory Search e Bookmarks e Team View Depending on the size of the main window some tabs can be displayed only partially or not at all Use 4 or to move to a tab further to the left or to the right If all tabs in the bar can be seen the above icons are not available On the left hand side in the tab bar you find the icon A
473. wrance Example ooo Special emphasis emphasis Bod Name must not be deleted must not be deleted User sick aa A ele C E Oai ca on OK ments Textual cross refer Italic You i aE further information in the Configura ence tion and Administration manual Path and file names Font with fix c Program Files orExample txt character spac ing for example Courier A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide About this Manual Continuative Documentation Purpose Appewance ample Specifications that Italic in angle Enter your lt user name gt and the lt password gt may have individual brackets to log on to the system content for example variables System entry and out Font with fix Command not found put character spac ing for example Courier Key combination Ctri Alt Esc 1 3 2 Notes Types of notes Critical notes and additional information are indicated in this manual in the following manner NOTICE Denotes information worth knowing or useful tips IMPORTANT Denotes information of high priority Please definitely read and heed such notes to avoid malfunctions loss of data or damage to devices 1 3 3 Figures This manual displays all input windows important for operation and configuration Depending on the operating system the browser used the screen resolution the configurations on your computer and your selec
474. x Delete journal entries To delete a journal entry select the corresponding entry Then click on t If you want to delete several journal entries simultaneously select the corre sponding entries and click on t You can make a selection via Ctrl clicking the journal entry or by activating the check box that precedes the relevant journal entry amp Print journal entries To print the complete journal information click on amp The journal information is shown in a separate window in tabular form With a click on the Print button the list is put out on your printer Adjust the time NOTICE You see this icon in the Journal function window only if in the General settings dialog on the tab Common gt Appearance a Mobile time zone has been configured This is useful when you are in a different time zone working with the program from there The event time is then displayed in local time 2 Configure A click on 2 opens the following dialog with the settings for creating the journal entries and for the notification features Common Create Journal entries For all calls Not activated Notification for missed calls E Mail Address Not activated f Language German v Format Text x OK Cancel Apply In this dialog you can activate deactivate creating journal entries Furthermore you can determine whether to send a missed calls notification and if so to which e mail address in which Language and in which
475. y Number a testuser 4924041232164 P as Enties 1 Kd gt N Enter the desired search criteria in the following input fields Name Find a person by his her last name First name Find a person by his her first name Phone Find a person by his her phone number Address group If you have grouped your contacts in address groups you can enter here the address group that contains the person you are looking for A31003 S5070 U103 8 7619 01 2014 340 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Rule Interpreter Routing Calls with Rules Functions and Interface of the Rule Interpreter Address book Specify here the address book in which you want to search Max matches Specify here the maximum number of search hits to be displayed in the search hit list The following icons show whether a contact has been found in an external directory a global or a private contact list D The contact information was found in an external directory The contact information originates from the global contact directory of the OpenScape UC Application Empty The contact information originates from your private OpenScape UC Application address book The following operating elements are available in this dialog 4 Click this icon to integrate a selected user from the search hits list in your OpenScape UC Application contact directory The Add entry to contact list dialog opens it
476. y only then 3 Enter your user password in the Password field 4 Click on OK or push the return key Enter The user interface of the integrated OpenScape Web Client opens A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 245 Step by Step Overview of the User Interface 6 3 Overview of the User Interface After you have successfully logged in at the system the main window opens by default It features the following elements Pearl Menu Main Menu n penScape P Petersson C Name or Number gt M J Johnson rn rea shines gt Missed Calls Journal Conferences Contacts Instant Messaging Forward Call Directory Searc i ZAG f Display all z Number 449 2408 678910 449 2405 45678 449 2450 234567 Workspace Entries 3 k q4 b HA amp w G Softphone Functions Status Information Softphone Menu Main menu You find the program s main menu at the top margin of the main window It enables quick program operation A31003 S5070 U103 8 7619 01 2014 246 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide Step by Step Overview of the User Interface Pearl menu This is an application menu icon for accessing the program s basic features seman gt pescas Voicemail e View Presence Prompting Personal Settings 2 Team Promptist Help i About Close Tab bar Under t
477. your video image You can then still see the image of your connection partner After the active call has been terminated video streaming comes automatically to an end too and you see only your own image in the Video window NOTICE While a video connection with mutual video streaming is up you cannot close the Video window You can merely disable the preview of your own video image via the Softphone toolbar with a click on Controls in the Softphone toolbar You find the Softphone toolbar of the Video window at the bottom margin of the Video window where it provides the following features A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 177 Operation Reference Video Telephony SIP only 178 Switch microphone on off NOTICE This icon stays inactive grayed out as long as there is no connection A click on the icon mutes the microphone The icon then changes to 4 A click on the 4 icon undoes the muting Switch voice recording on off NOTICE This icon stays inactive grayed out as long as there is no connection A click on activates the conversation recording The icon then changes its color from gray to orange al Display volume settings A click on l opens the following menu Microphone S I Ring tone Speaker S I G In there you can set the volume for Microphone Ring tone and Speaker independently from you
478. z Hoelper Aneliya A F 02 07 13 05 45 PM Conference web test Hoelper Aneliya A x Enties 3 Kod b HM In this function window you can configure conferences initiate already created conferences and modify or delete conferences you have created It also lists all conferences you have created with the OpenScape Extensions for Microsoft Outlook application as well as those where you have been configured as partic ipant NOTICE You can delete all conferences you have created with the OpenScape Extensions for Microsoft Outlook application from the conferences list displayed in the Conferences function window The corresponding entries in your Microsoft Outlook diary are kept You cannot start conferences from your Microsoft Outlook diary NOTICE You can open the Conferences function window also with a click on in the tab bar under the main menu Select the Conferences option in the open selection list for this purpose A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 137 Operation Reference Workspace Function Windows With a click on Pearl menu gt View gt Conferences you can display the conference list as separate window Conferences A Fa Pid All Conferences ha Start Time Title Creator poos Conference Koerfer Hans A Po 02 07 13 05 45 PM Conference web test Hoelper Aneliya s ro Konferenz P Petersson A Entries 3 KH dJ b H 3 9 5 1 Conference Types
479. ze Use this feature to update one or several contact entries Select the corre sponding contact s in the list Then select the Synchronize feature Settings Select this feature to open the configuration dialog for the address data In there you can import and export address data as well as define new address groups e Filter by address group combo box Address groups enable structuring the contact list content to provide a clear overview You can assign an attribute to a contact entry which labels the contact as member of a group you have specified For example you can group your contacts according to company membership departments or as private Via the contact list you can then selectively access these groups By clicking on this combo box in the toolbar you can have the contacts displayed filtered by an address group You can also create new groups and delete or rename existing address groups The following options are available A31003 S5070 U103 8 7619 01 2014 OpenScape UC Application V7 ODC Enterprise Web Embedded Edition User Guide 127 Operation Reference Workspace Function Windows Display all shows all contacts in alphabetic order either ascendingly or descendingly lt Address group names gt and the address groups you have already created Edit A click on this option opens the configuration dialog for the address groups In this dialog you can define new address groups and rename or delete exi

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