ITDirect User Manual Requester Role Version 1.0 SchoolDude.com
Contents
1. 4 Describe your Problem or request If this is an emergency check the Technology 5 Enter the Requested Completion Date Click the calendar icon next to the date field to choose a date from a calendar This option may not be available 6 Enter your Submittal Password This password will be the same for all requesters Required Fields Click the Submit button to save all changes to your settings 3 4 J Aa Blom ST Roe EEr Do ri r Fie Edt View Foveriies Q O Tex07 ESTS Test District Took Hep Maint Request IT Request x 2 OD po seach 57 Fovertes 2 My Requests Step 1 Step 2 My Settings Help Welcome Thank you for using our your issues and Indicates required information Please be yourself click here if you are not Tex07 admin First Name Last Name Phone Poger SS T Location y Select Location Area Select Area Email iternet service to suberet work r Tih cervice helps us to promptly attend to concerns Pease complete this request form Pe Cellular Phone Area Room Number Yes remember my area enirnes for my next new request entry Select Problem Type y W Technology Help Desk Click here for Technology Emergency Contacts Chick on the problem type below that best describes your issue Accounts Audio visual Browser ey Cabling Fitering CIPA amp Communications E Computer Morstor D CPU Computer Data Repai2. DIRECT ITDirect User Manual Requester Role Version 1 0 SchoolDude com Inc Contact Support Phone 1 877 883 8337 Toll Free E mail support schooldude com Table of Contents PRE CIUIC SUG a E E i My CHO OLE MIC ONIN nee a aoa es 3 Entering a New Incident REQUeST cc ccccccccccccessceceeeeeeseeeeeseeeeeseeeeeseascesseeeeeseeeeeseneeeseeeesaeeeeas 6 VIEWING Requests nee 7 MV SE EIS Sa ee eee er 9 Requester MySchoolBuilding com MySchoolBuilding com is where requesters will make all their incident requests They will not have a unique login and password like other users in the system They will use their email address to login and acommon request submittal password There are two ways for requesters to be entered into the system e The ITDirect Administrator can add the requester in the system e The Requester can add themselves to the system Follow the subsequent steps to access MySchoolBuilding com 1 Go to http www myschoolbuilding com 2 You may see the following screen requesting your organization account number Enter your organization s account number in the field and click the Submit Organization button If you do not know your account number ask your ITDirect administrator A Select Organization Microsoft Internet Explorer File Ecit View Favorites Tools Help er r989 494 Gl A GO ER 89 Address lei http var myschoolbuilding commyschoolbuilding myorganization asp
3. Select Organization Organization Account Number submit Orcanization 3 On the next screen enter your e mail address and click the Submit button Make sure that you enter in the correct e mail address IT Direct uses your e mail address to identify you in the system Welcome to Myo cheolDwildang Mictoaoft Interest Kaplossa File Ed Wiw Favorites Toos Hahn O0 2 Die Zaren a O AB Addinse E hp fee mu pn a ringed choolbakbnaynakedel oul ems asp Th ookier lt perbihompageanyvequett arp PE o Links MIS RT kn t Rockmaks T Bams E Velo Pages Wollpaik School Dis bricdl Wullpack Schoel Distria Il you are a new user weloume You can begn br nd aslr g pour emal address below Email Address Johntuckerdeolipackschaals edu Euhmit _Powanrad by Conditrons of Use Privacy Policy Doepi amp 1999 2003 Eehodlbude con Ine AU Rights Reserred Legal Stull ee Indemmen 4 If you are a new user the system will not find your e mail address Please enter in your last name in the box provided and click the Submit button If you are not the system will recognize your email and you will be taken to the request screen Welcome to Myo cheolDwildang Micsoaoft Interest Caploses a Fin Edi View Fro n Toode Hoh Om gt F x 2 i Seen See Farin ah ede fe Ulloa Adine E mprehta cominyechoobuldng mibdelauk emai aapThomp
4. E Ho mm myschoolbukding com myschoobulding myrequests asp EJ wer Tex07 ESTS Test District Go to Quick Unks z HELP Maint Request IT Request My Requests My Settings Help My Mant Requests My IT Requests My Maint Requests Request Totals Note O th est nad t f bo haw Once the request is assi o someone for approval you no f a can edit the request You can Sc on the current songned poreon eteme 1Closed Work Orders send email and request changes on your request Search for Search this results for G0 Show All _ 1 10 of total 16 heted Next 10 P rLocation Praction Taken OComplete mBullding rAssigned To Date Description Request Date DType Tex07 Hagh School No Acton Note Refer to 123 test 3 1 29 2005 schedule Tex07 Hugh School No Action Note Refer to 122 test bb 1 29 2005 schedule L New Request Tex07 Hagh School No Acton Note Athletse Field Admin Budding General Avadable 12 00 Alarm Grounds F New Request Darlene High School No Action Note 119 test 1 12 2005 Advertsements Darlene High School No Action Note 118 test 888 1 12 2005 Audio Visual p 4 New Request Darlene High School No Acton Note 117 test 1 12 2005 Asphak F T t Eo EEEGI rl Bistart 8 JB oirba Moseft oooh 3 oreca Reauest E ry raint Requests lt M 9OoUadUr sam My Settings Requesters can edit their participant information in the follo
5. begn br indvestng pour emai address below Fmail Address johntuckergwalfpackschools edu Please select your name from the below list or select the not Ested option c Lisa Tucker lisstucker eolfpacksehools edu LF Mr nase s cot listed Submit Powered by Zonelileine of Lee Privacy Policy Copyright amp 199 2003 SchonlGude can Inc A Rights Arserend Legal Smat HLEA ap ineme 6 If you are a new user enter in your First Name Verify that your e mail address and your Last Name are correctly entered If they are not please correct them You have the option of entering in your phone number and pager However these fields are not required Click the Submit button to save Once you click the Submit button You will be taken to the New Incident request page where you can submit your incident requests A elcome to Myo cheolBuildeng Microsol Internest Caploses 3 u g l J Fin Edi Wim Foie Toos Hoin Qr O ja Den rro ee TAB Aides ME hips wae rapeh buing commchsolbiddingmibdeisul_ wiar ap rompagestayrequest aap Gn Links i Rockmarka E Gomes 3 Yakma Page Wollpack School Dishricd Wullpack School Distre Eal Indicates required information First Marne Last Nami leh iker Email Address wI Jrahrnkucker uclpackschauls Phono Harbor Figur Cellular Phone Note This information will be saved after you submit your fi
6. ege mmequentacpimote rawuret Rg Lik 2 2 real nE Ut eehm Fj Game gt E Yet Page Wullpack School Dishricd Wullpack Schoel Distria Il you are a new user weloume You can begn br indvestng pour emal address below Email Aldeess johntuckerdeolipackschaals edu We cannot find the indicated email address Please either correct the email address or enter your last name hlaw il ya are a new rerpumsber Last Name Submit Porered by Conditions of Use Privacy Policy Coppright 1999 2009 SchoolOude con Inc AB Rights Reserved Legal Stuf Einen U a ne 5 If your last name is found in the system you see a list of users with your last name If you are not any of these users select the My name is not listed option If you see your name and email select that option Click the Submit button This step is shown in the screen shot below Note If your last name is not found you will be given the option to add it and you will not see this screen skip to step 6 A elcome to Myo cheolBuildeng Micioeoft Internat Eaplose B i EE Fir Edi View Feoi Toos Hohn Ow O eja a seach Se e he oo Ss JE AR Add nas LE hips wave mepchoobulding comin chocbulding nabdefsult emal arp thonpegsenyequerl asphlasram s Tuckerdncde neearerls Gn Links UN Reckmaks Games E raka Page Wollpackk School Dishricd Wullpack Schoel Distria Il you are a new user weloome You can
7. r DvD Player my Email amp 2 A Event Setup gt General v Hub a a 5 Asun 5 2 D oibo Macsoft Outlook Morectanusi Request amp Submit New Incident Viewing Requests Blackboard B Drive Jh Computer Services a Desktop Workstahon E Digital Camera Equipment is Grades Comments ay Internet Connection LE Broadcast System Closed Circust TV Systems 73 Core Administrative Systems Event N Breakdown E Hard Orive u Keyboard nlf x 2 Go to Quick Unks HELP i E a BO UA T um rer Tr om A list of all incident requests you have made will display when clicking on My Requests You can sort this list by any of the fields listed click on the field name to sort by descending and click again to sort ascending The default sort is by Request Date You will be able to see the details status employee assigned to your request action taken and the completion date of your requests To search your requests enter a key term in the Search This Results For then click the Go button To show all requests after searching for work orders click the Show All link To view only requests of a certain status click the number next to the status under Request Totals J My Maint Kequests Microsoft Internet Explorer j l8j x z x 75 l Om O 2 Dan Zaren ii JOA Fo 2 Search the Web Peach Address
8. r Inadent Request Receipt Notify Requester of Incident Request Change in Status e g On hold Void Duphcate Request Waiting Parts etc Sample M Nobfy Requester of Inadent Request Completion
9. rst request New users are mot saved until their first request has been subrribbed _Porrsred byi Condmens of Use Privacy Policy Copyright 1999 2003 SchoolOude con Inc a8 Rights Reserved Legal Stuff An ap neme To quickly access this page you may wish to create a shortcut on your desktop To do this click the right button on your mouse anywhere on the page you wish to create the shortcut for You will see the following menu pop up on your screen Select the Create Shortcut option and an icon will be placed on your desktop as a shortcut Back Sor ahve J Save Backaround AS SPL oS vy aellpeet Cony Beckargurnd Setas Weston ten Select All ig Paste Add to Favorites vier iaw Source Encoding gt Print Refresh Properties Entering a New Incident Request To submit your incident requests fill out the following form 1 Your First Name Last Name Email Phone Pager and Cellular Phone will automatically be entered If that is not you click the here in the Please be yourself click here if you are not XXX 2 Choose your Location Area and Area Room Number 3 Select the Problem Type that best describes your issue For example if a computer won t boot that would be a CPU Computer issue Once you click on a problem type the page will refresh and your problem type will be highlighted with a red circle Emergency check box below the problem types list
10. wing form To edit this information click the My Settings tab The following fields can be updated e First Name Last Name e Email e Phone Number Pager Number Cellular Number e Email Notifications If you would like to use the email notifications that were set up by the administrator of the system click the Use these generic email notification settings option If you would like to select your own email notifications choose the XXX prefers these email notification settings option Required Fields You must enter in the requester password before you can change your settings as a requester Maint Request IT Request My Requests My Settings Help ASSIGNMENT HELP My Settings Please be yourself click here if you are not Tex07 admin 1 indicates required information Bernam atta un Phone Number Pager ee Celular Phone Use these generic email notification settings E Send Requester Incident Request Receipt Notification Sample e P R M Nobfy Requester of Inadent Request Change n Status e g On hold Void Duplicate Request Waiting Parts ete Sample a u ere Request Completion M Not y Requester of Inadent Request Closure F Notify Requester of Incident Request Void Sample 17 Notify Requester of Incident Request Duplicate IT Nobfy Requester of Inadent Request Decined Sampie C Tex07 admin prefers these email notifeation settings I Send Requeste
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