End User Guide
Contents
1. as the wildcard Using wildcards in front of a portion of an email address means every address that matches the rest of the address will be affected For instance if you were to put the following address in your Blacklist file bobdomain net then all mail from anyone in the bobdomain net domain would be sent to Greymail Similarly if you were to put the following address in your Whitelist file joedomain net then all mail from anyone in the joedomain net domain would be sent to your inbox provided no viruses were detected Finally you also have the option of having email sent from a Blacklisted sender either discarded immediately in which case you will never know it was sent to you or you can choose to have it sent to your Greymail The default setting is Greymail and is recommended Mail from Blacklisted Senders Greymail Change to Discard End User Control Panel 7 Version 1 4 User Manual EUCP Advanced Spam Settings and Filtering Options By selecting Edit on the Advanced Spam Settings section under Modify Spam Virus settings you will then be able to modify your settings Advanced Spam Settings and Filtering adjustments allow you to customize your spam filters based upon the content within specific emails SPAM SCORING Spam Threshold points A message is sent to Greymail if ifs spam score is above this valve Confidence Threshold 10 0 points Message with spam score above thie valu2. INTRODUCTION EE 2 Setting Up your lu SON VIC E 2 Dasi CUI NN ES cs asics sires cistern EE A 2 END USER CONTROL PANEL 0 cccccceceeeeeeseeeeeneenseensenseeseeeseessensenseesensseuseensensennens 3 BUCP ee CC Ee e EEN 4 EUCP Add or Remove Basic ServiCes cssssssssseeeeeessseeessseeeeessnseesssseeeessseneesseeeeeessenoeeeseessssess 5 EUCP Modify Spam and Virus Gettings 5SSEEEEERRSSSRSSSEEEEEERRSSSRSSEEEEEEEERSSRESSEEEEEEEERSSRESSEEEEEERSSSEEEEEN 5 EUCP Advanced Spam Settings and Filtering Opttons EEERSSSSSSSSEEEEEERRSSSSSSSEEEEEERERSSRESSEEER 8 EUCP Add Edit Child ACCOUNTS ccccececcececececcececuccccccecucuscececucucnseecueueusneceaueuensceauauenensasenss 12 End User Control Panel 1 User Manual Version 1 4 Introduction This document is a user manual for your email and Internet services It provides instructions for managing your email account s with the End User Control Panel including personal information and password changes spam and virus settings Webmail email access from the World Wide Web Greymail Spam and virus repository Content Filtering and Parental Controls Windy City reserves the right to make these controls available to you or manage these controls on your behalf Therefore you may or may not have access to the controls mentioned in this manual Screen shots used in this manual are for examples only Your actual screens may vary depending upon the controls and servic
3. al Block mail fram Argentina LI Block mail from Belgium d Block mail from Brazil d Block mail from China LJ Block mail trom Colombia DW Black mail trom Germany d Block mail from Greece LI Block mail from Hong Kong d Block mail from India d Block mail trom Hale d Block mail from Japan d Block mail from Korea d Block mail from Kuwait L Block mail from Malaysia LJ Block mail from Mexico E Block mail from Migeria E Block mail from Peru d Block mail from Philippines d Block mail trom Russia al Block mail from Singapore DW Block mail trom Spain LJ Block mail from Taiwan L Black mail from Thailand DW Block mail fram Turkey LI Block mail from United Kingdom Dial Lip List RBL Blacklist Whitelist Add or edit names in the list then hit save 40d or edit names in the list then ht save All mail coming from these senders wil be Spam Mail coming from these senders will blocked not be blocked Viruses coming tram these senders wrill alyrays be blacked z PO End User Control Panel 10 Version 1 4 User Manual The screens below are used to select your Blacklist actions Spam Life Virus Notification and Greymail Notification settings as described earlier in this document Blacklist Preferences Messages from blacklisted senders can be sidelined placed in Greymail or discarded These messages are currently sent to greymail Discard messages L scatded any message from a sender that has been blacklisted wall
4. If you have a DSL account it may be necessary to match this password in your DSL modem or router Contact Technical Support for more information Forgot your password Contact Technical Support ae See the Additional Resources section for password attributes length legal characters etc End User Control Panel 4 Version 1 4 User Manual EUCP Add or Remove Basic Services This screen allows you to enable or disable your basic services This can be useful if you add a child account and need to go in and add or remove services to it You can turn Email Web Space Dialup Accelerated Dialup and N Drive either on or off by clicking the buttons that are labeled Turn On or Turn Off As the screen below mentions by disabling Email or Web Space you will lose any mail or web files that are stored on the server Be sure to retrieve any mail or web files before you turn these services off Use the buttons below to modify the respective services Note Ey disabling email or web you will lose any mail or web files thet are stored on the server Be sure fo retrieve any mail or web files before you tum these services off Email currently on Web Space currently on Dialup currently off Accelerated Dialup currently on n drive currently on EUCP Modify Spam and Virus Settings With anti spam and anti virus services your time spent using the Internet is now much more enjoyable Your emails that are classified as soam and
5. be removed HOTE Messages are unrecoverable Greyt aii any message from a sender that has been blacklisted will be viewable in greymail Spam Life Spam and Virus messages are automatically purged fram greymail You can select the number of days a message stays in the mailbox This can be between 1 and 14 days Automatically delete messages atter days Virus Notification Greymail can automatically send you an email when you receive a message containing a WIFUS This feature is presently Off Turn notification on Greymail Hotification The system can e mail reports on the contents of your Greymail Daily Weekly Ort Gi End User Control Panel 11 Version 1 4 User Manual EUCP Add Edit child accounts A child account is an additional email account associated with the main parent account After a parent account is established child accounts can be opened under that parent account via the EUCP link called Add Edit child accounts Child accounts typically have features available similar to parent accounts but this may vary from one product offering package to another Contact Windy City Customer Service if you have questions or concerns about how to create child accounts and how many you can create at no additional charge Exceeding the number of child accounts allowed by your service provider may result in incremental charges Child Accounts For demo ect View Edit Delete ect View Edit D
6. those containing viruses are quarantined in one location for you which is called Greymail so your inbox isn t cluttered with spam and your computer and valuable data aren t at risk of being corrupted by dangerous viruses If you have a Tattlemail password in place this link will not appear on your EUCP With a Tattlemail password in place only the Greymail OPTIONS link can be used to access these changes See the section on Content Filtering and Parental Controls for a description of the Tattlemail feature If your anti spam and anti virus services are not automatically set up for you you may set them up by visiting the End User Control Panel and logging in to enable your service and manage your settings There is also a link to Greymail from the End User Control Panel for your convenience and the OPTIONS tab in Greymail can also be used to adjust your spam and virus filtering options Once you have logged in to the EUCP with your userid and password click on Modify Spam Virus Settings on the left hand menu You will then see the following items which you are allowed to modify A brief explanation of each item is provided below End User Control Panel 5 Version 1 4 User Manual Email messages categorized as spam are left in your Greymail for 14 days as the default setting You are allowed to change this period of time You can leave a message in Greymail for any amount of time between 1 and 14 days It is recommended to not set this
7. time period too low so that you will have enough time to retrieve any email from Greymail that you would actually like to receive Log in to Greymail check the box beside the message s you would like to receive and click forward Selected messages are then forwarded to your inbox Set the amount of days you want messages to remain in your Greymail and then select Change You cannot forward emails that contain viruses to your inbox Spam Life days You have the ability to turn your Spam Filtering service off by selecting the Off tab If you choose to employ Content Filtering then you can select the Content Based tab for Content Based filtering and then clicking Change Spam Filtering options will be detailed later in this document or SECHER content Based Change A Greymail Notification consists of an emailed report containing all of the emails you received which were either classified as spam or classified as containing a virus and were sent to your Greymail You can decide to receive this report on a daily or weekly basis or not to receive it at all by clicking on one of the options below and then clicking on Change ort Greymail Notification baily Change O Wre ekly The Virus Filtering Section simply allows you to turn on or off your Virus Filtering service This action may be recommended when you use additional software to provide virus protection Windy City may elect to have this function on at all times regardl
8. e are rarely legiiimate and are not displayed in the message Net Spam Scoring Every email you receive passes through the Spam filtering system which analyzes the message looking for certain traits normally found in Spam There are hundreds and hundreds of traits the filtering system scans for all capital letters in the body of the message an Unsubscribe link no name in the From line are just a few If only one of these traits is found in a message it will be assigned a low Spam score but if a message has many of these traits it will be assigned a higher score This is how it is decided whether a message should be sent to your Inbox or to Greymail The Spam Threshold point scale that you can adjust sets the bar for the delivery to your Inbox or Greymail Spam repository We recommend most users leave this at 5 0 When in Greymail click the View Message Header licon The line that reads X X5 Spam True 6 4 5 0 means that this message scored a 6 4 because of the Spam traits that were found and your Spam Threshold is set to 5 0 so this message was sent to Greymail rather than your Inbox If you find that legitimate email is being quarantined in Greymail check this X X5 Spam True line and tweak your Spam Threshold setting until the messages clear filtering Spam Confidence The Confidence Threshold lets you decide at what score a message should not appear in the Normal confidence tab of the message list Any message that scores abov
9. e what you have set in the Confidence Threshold should rarely need review and will be listed under the High confidence tab All messages regardless of score will be shown together under the Both confidence tab Setting Specific Spam Filters You have the ability to set the individual Spam filters to optimize receiving wanted messages and capturing Spam Individual filters that recognize specific types of Spam can be set from Low to High or can be turned off by selecting the associated radius buttons Experiment with the filters End User Control Panel 8 Version 1 4 User Manual until you are satisfied with your exact filtering specifications Remember to select Update to save your seitings FILTERS OF Low High General Spam Oo OO oO O aa O O O O O iij Adult oriented content Oo OO oO O L Supplements and drugs Oo OO oO O D weight Loss Oo OO oO O Money Laundering Oo oO oO O lt H gt HTML Content tests Oo OO oO OC e BEE EECHER O o 0O E oe A A Holiday Spam Oo 00 600 End User Control Panel 9 Version 1 4 User Manual Real Time Blocks are a method of blocking emails from specific countries that originate soam Once you make changes you must click Update so that your new selections go into effect It is recommended to leave RBL and Dialup List checked as these are lists of addresses known to generate spam You can also Edit and Save your Blacklist and Whitelist settings as shown below REALTIME BLOCKS
10. elete Add a child Child accounts are identified in the upper left hand corner of their EUCP Home page as a child account and as being associated with their parent account Select Return to Parent tab to return to the parent account s EUCP home page Child account features may vary or be limited from what is shown below but typically have many attributes similar to the parent account This is child testkid1 Return to Parent Child account of demo Home Change Personal Info Change Password Add Rem Basic Services Modify Spam Virus Settings Manage Website Webmail A Greymail A Content Parental Controls Email Settings Security Suite Download N Drive Speedtest A LA New Window NOTE Some changes made using this interface may fake up fo 30 minutes to take effect End User Control Panel User Manual Current Usage Mail Storage 0 00 MB of 25 Disk Use 0 00 MB of Unlimited Account Info Userid testkid Name Test kidi Demo Account Number 122345 Mail Settings Email Address testkid 1 informnet com Mail Quota 25MB Incoming Mail Server smtp informmnet com Outgoing Mail Server mail informnet com Personal Web Site Settings URL http www informnet com testkid 1 FIP Server fip infommnet com Ftp Username testkid1 12 Version 1 4
11. es made available to you by Windy City Contact Windy City Customer Service 611 if you have questions regarding controls and services that are available to you Setting Up your Internet Service Contact Windy City Customer Service 611 if you have questions related to the initial setup of your account This manual is intended to cover managing your account and services after your account s are established Basic Requirements Userid s and Passwords Userid s should be entered in all lower case letters since many email systems can only accept email addresses in lower case and your userid is an email address in this system However passwords are case sensitive meaning upper or lower case letters used to establish your password will be checked for matching case each time you log in This provides an increased level of security with less likelihood of your account s being accessed by password generation technology employed by hackers and identity thieves Users must log in with their full userid bobsmith domain com for example and password when initiating email sessions in order to be able to send email as detailed below Please guard your userid and password information carefully See the Additional Resources section for password attributes length legal characters etc SMTP Authentication In order to reduce virus and spam proliferation the outgoing email servers used to support your email account s require SMTP Authentication Th
12. ess of the user settings to prevent proliferation of viruses Wirus Filtering Turn Off The Virus Notification is an email which is sent to you and the email sender each time an email is flagged as containing a virus You have the ability to turn this service on or off as shown below Wirus Notification Turn On By selecting Content Based Spam Filtering option you then have the ability to enter Advanced Spam Settings create a Blacklist a Whitelist and direct mail from blacklisted senders to Discard or Graymail See details below Otherwise these options do not appear on the EUCP End User Control Panel 6 Version 1 4 User Manual Advanced Spam Settings is the section you would use to edit your spam sensitivity settings and specify types of spam to quarantine to Greymail By selecting Edit here you will then be able to modify your settings The Advanced Spam Settings will be detailed later in this document Advanced Spam Settings The Blacklist is a mechanism for blocking emails from specific email addresses If you do not want to receive emails from certain senders you may add their addresses in this section Blacklist The Whitelist allows you to make sure that you always receive emails from specific senders To ensure that a certain someone s emails are not sent to Greymail add them to this list Whitelist KIJ Both the Blacklist and Whitelist functions will accept wildcards using an asterisk
13. is will require that minor configuration changes in your email program be updated to support and enable SMTP Authentication and that you log in with your full userid and password when initiating an email session Otherwise you will not be authorized to send email and will receive error notifications upon attempting to send email This is an important step in preventing unauthorized individuals from distributing attacks and junk email and in uniquely identifying those users who launch such attacks This support only has to be enabled once for each account For information on how to setup Outlook Express to implement SMTP authentication go to lt http www microsoft com windows ie ie6 using howto oe setup mspx EEB gt and follow the instructions using pop adaktu net for the incoming or pop3 server and smtp adaktu net for the outgoing or smtp server End User Control Panel 2 Version 1 4 User Manual End User Control Panel The End User Control Panel EUCP is a quick and easy way for you to manage your Internet account and account settings via the web To access the EUCP you must browse to http myaccount lt domainname xxx gt Once there you must enter your full userid and password to log in You will then see the home page below which shows your current usage for the month metered Dialup your account information as well as your mail radius and personal website settings This is a good location to check your email and personal web s
14. ove and below you will find instructions on each one As noted some changes made using this interface may take up to 30 minutes to take effect As mentioned earlier you may not have the ability to change all of these services shown The parameters shown in the account info on the right are for example only and may not reflect the settings of your actual account Some screens in this manual may not appear like actual screens End User Control Panel 3 Version 1 4 User Manual EUCP Change Personal Info By clicking on this link the screen below allows you to update your personal information Customer Service will be notified of the changes you are making within 24 hours Remember to click on Save after you have entered in your new information First Hame emo Last Name User Company Name Example Company Addrd 1223 Anystreet Dr Addr 2 City New York City St EUCP Change Password The screen shown below allows you to change your password Remember that passwords are case sensitive You must input your existing password and then a new password you will then need to verify your new password This will ensure that you do not mistype the new password Remember to click on Save after you have entered in your new information It is important to remember that it could take up to 30 minutes after you click Save for this change to take effect and it will affect all services that require you to login with userid and password
15. torage info This screen is known as Home in the drop down menu on the left Current Usage t Home Mail Storage 0 00 MB of 25 Change Personal Info Dialup time this month 0 hr 0 min 0 sec Change Password Dialup time last month 0 hr 0 min 0 sec Add Rem Basic Sermices Disk Use 0 00 MB of Unlimited Modify Spam Virus Settings Account info Add Edit child accounts Userid demo Manage Website Name Demo User Webmail A Account Number 12345 Greymail A Mail Settings Content Parental Controls Email Address demoaginformnet com Email Settings Mail Quota 25MB Secu rity Suite Incoming Mail Server smip infonmnet com Download N Drive Outgoing Mail Server mail informnet com Speedtest A 7 See e Userid demog infonmmnet com Idle Timeout 900 Seconds Manage N Drive Max Simultaneous Logins 3 Logout News Server news informnet com Personal Web Site Settings URL http www informnet com dema A New Window FIP Server lal net com Ftp Username demo NOTE Some changes made Kik ue Sciings using this interface may take up Status Enabled fo 30 minutes fo fake effect Quota 512 megabytes License Key OMVER XOQGRD J8VPE SRWJJI W2K080 Please take a look at the menu on the left side of the main page above This menu gives you the ability to make changes to the services you receive as well as to add or cancel individual services You can make changes to the services listed in the menu ab
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