User Manual WEBplay
Contents
1. WEBplay tQ Last Calls Search Time period Date Time ioi Ezi 31 Date from 02 v July x Results Limit 10 Select e Date to Search Criteria Channels Agents Own Phone Numbers Partner Phone Numbers Third Party Phone Numbers Types Duration A 29 06 2009 10 45 48 29 06 2009 10 45 52 00 00 03 Fritz Stereo EVOip Channel 003 recording outgoii Settings 29 06 2009 10 45 48 29 06 2009 10 45 57 00 00 09 Josef Stereo EVOip Channel 001 recording incomil 29 06 2009 10 45 39 29 06 2009 10 45 58 00 00 18 Helmut Stereo EVOip Channel 002 recording outgoir 29 06 2009 10 45 39 29 06 2009 10 45 44 00 00 04 Fritz Stereo EVOip Channel 003 recordin incomil i p g Help s gt Ln mis v4 om fora Log Out Petz ESEAS E lt a e Copyright ASC telecom AG All rights reserved Server Time 2 July 2009 18 46 User Manual Version 9 0 Date 2009 09 24 This manual is valid for the following ASC products e EVOilp Server Software e INTERACTION Software e MARATHON EVOLUTION XXL MARATHON EVOLUTION MARATHON EVOlite Please note that you can always find the most up to date technical documentation on our web site at http Awww asctele com com partner area The ASC partner portal also provides the latest product updates Copyright 2004 2009 ASC telecom AG All rights reserved Windows is a registered trademark of Microsoft Corporation Linux is a re2. WEBplay Description of the Device asc WEBplay is a browser based software for searching and replaying calls that are saved on the MARATHON EVOLUTION XXL MARATHON EVOLUTION MARATHON EVOlite EVOip or on the INTERACTION Software IAS Server You can search and replay calls from any computer with a browser installed and with an active LAN WAN connection to the recorder IAS WEBplay is an easy to use powerful and cost effective tool It can be operated in a local network LAN as well as in the World Wide Web WWW The great advantage of the WEBplay is that no software needs to be installed on the client PC 1 Description of the Device User Manual WEBplay Doc Version 001 09 00 Rev 00 2 21 WEBplay system Requirements 2 System Requirements The WEBplay runs with e Microsoft Internet Explorer V 7 0 or V 8 0 e Windows Media Player 7 0 or later or e RealPlayer V 10 0 or V 11 0 HINT The RealPlayer version 12 0 can not be used e FireFox V 3 0 or later e Resolution of minimum 1024 x 768 HINT If the Firefox web browser is used the audio data will be transmitted unencrypted User Manual WEBplay Doc Version 001 09 00 Rev 00 3 21 SC WEBplay A Getting Started M 3 Getting Started Before using the WEBplay please make sure that the following settings are configured in your browser e Ensure that your browser accepts cookies e Ensure that the JAVA
3. HINT If the playback bar of the Simple Player is red the requested call has not been found on the File Server and replay is impossible There are two possible reasons The call may have already been deleted from the File Server or the File Server path has not been configured correctly If the playback bar turns red with every call to be loaded please contact your system administrator 4 5 1 Saving Calls as WAV Files Calls are normally stored in a proprietary ASC call format It is also possible however to save calls as WAV files on your PC Select the desired call and click the button Save Enter the name and the location in the dialog window File Download Do pou want to open or save this file a Mame AMSYWMWS 505 zip Type winzip Datei 45 8 KB From 192 168 1 233 Always ask before opening this type of file harm your computer IF you do not trust the source do not open or Q While files from the Internet can be useful some files can potentially save this file What s the risk Save As Savein Desktop B My Documents EG a My Computer My Recent my Network Places Documents officez000 j tools GD verkn pfung mit XPlatCny My Documents 45 My Computer J File name fAMSyWMV3_50S zip A a My Network Save as type WinZip D atei Fig 6 Saving a call as WAV file User Manual WEBp ay Doc Version 001 09 00 Rev 00 17 21 4 6 4 6 1 WEBplay Operation of the WEBplay
4. MN Searching for Calls by Using Search Criteria The search result can be restricted by entering different search criteria At least the following search criteria have to be entered e Date and Time fromito e Channels or Agents In addition further search criteria can be entered The available search criteria depend on your user rights Date Time In the Date Time section the search Date from and search Date to parameters can be set by using either a calendar Ch or by selecting the entries from a drop down list zh Itis also possible to use the up and down arrow keys HINT The Date from must always be earlier than the Date to Time Period The Time Period section offers the possibility to use predefined search time periods to search for calls fast and easily The Date Time fields will be set automatically by one click operation The icons represent the following time periods a whee Search tima fram ndaw AN NN hin arial fime i m Fig 9 Online Help 4 8 Exit amp Log Out Fig 10 Button Exit By clicking the Exit button the login window appears User Manual WEBplay Doc Version 001 09 00 Rev 00 21 21
5. SC NA The call will be converted into the WAV format After the call has been successfully converted the Save call button will turn into the zip file icon Now click the zip file button to save the call Changing the WEBplay Settings You can change e g the language the number of calls displayed in the search result list the auto log off time and the password by clicking the Settings button The Settings dialog will be displayed WEBpiay Vasc Columns of Search Result List Columns Result Columns Start Time 130 End Time 130 Duration 80 Agent 120 Channel 200 Change User Password Change Password Old Password New Password Confirm New Password 30 1 144000 Minute s Region English UK i7 Search for last calls 90 4 Days Number of search results 10 vi UTC Output format save MU_LAW_STEREO J Output format playback MU_LAW_STEREO i Playback via Workstation v Phone No L i Fig 7 Settings dialog Changing the Result Columns The first section is used to configure the columns visible in the search result tables and the default order they are displayed Columns of Search Result List Columns Result Columns Add o i 4 Ea EE EEEE Start Time 130 E en Remove End Time 130 Duration 80 Change Agent 120 Channel 200 v Wiictth ran_37nMm Fig 8 Resu
6. by clicking the ies button To delete a value from the search criteria window select this entry in the list and click the Delete EJ button To delete all additional search criteria in one go click the Reset E button Hint Make sure that the values you enter comply with the content of the field because otherwise no result will be returned You can use wild cards 7 if you like but they are definitely required if you enter incomplete search Strings for further details see section 4 3 2 14 Wildcards Combining Several Different Search Criteria lf you enter values for different search criteria e g own call number partner call number comment etc these values will be logically and combined which means that the calls to be User Manual WEBoplay Doc Version 001 09 00 Rev 00 13 21 4 3 2 13 4 3 2 14 4 3 2 15 WEBplay Operation of the WEBplay SC VA found must comply with all of the entered criteria If no call exists that complies with all these criteria the results list will be empty If you enter several values for one search criterion these values will be logically or combined which means that the calls to be found must comply with one of the entered criteria Resetting Search Criteria To delete all search criteria values in one go click the Reset EJ button on the right hand side of the search criteria window Wildcards As wildcards the question mark can
7. 00 00 h to actual time ios Ea Search time from today minus 6 days 00 00 h to today actual time Ey Search time from today minus 30 days 00 00 h to today actual time In the list box below the icons the search time periods can be predefined as follows e Yesterday Search at yesterday from 00 00 h to 23 59 h e This week Search time from Monday of this week 00 00 h to actual time e Lastweek Search time from Monday last week 00 00 h to Sunday last week 23 59 h e This month Search time from the 1 of this month 00 00 h to actual time e Lastmonth Search time from the 15t of last month 00 00 h to the last day of last month 23 59 h Date Time Date Time a Wlonti ar Hour Minute Date to 7E 09 In the Date Time section the search Date from and search Date to parameters can be set by selecting the entries from a drop down list It is also possible to use the up and down arrow keys HINT The Date from must always be earlier than the Date to Channels If you do not have the right to search for channels you will not see this search criterion To select one or more channels for a search select Channels in the left search criteria window In the right window all channels to which the user has access to will be displayed To mark adjacent channels in the list click the first channel you want to select press the shift key and click the last channel you want to select To mark channels that are not adjacent keep the
8. Cirl key pressed and click the individual channels you want to select User Manual WEBoplay Doc Version 001 09 00 Rev 00 9 21 4 3 2 4 4 3 2 5 WEBplay Operation of the WEBplay To search for all channels select the entry All on the top of the list HINT The WEBplay will remember your search criteria for this session As pa as you do not change the search criteria or click the button Reset J it will be performed for each search Agents If you do not have the right to search for agents you will not see this search criterion To select one or more agents for a search select Agents in the left search criteria window In the right window all agents to which the user has access to will be displayed To mark adjacent agents in the list click the first agent you want to select press the shift key and click the last agent you want to select To mark agents that are not adjacent keep the Ctrl key pressed and click the individual agents you want to select To search for all agents select the entry All on the top of the list HINT The WEBplay will remember your search criteria for this session As ep as you do not change the search criteria or click the button Reset J it will be performed for each search Own Phone Numbers Partner Phone Numbers Third Party Numbers With the search criteria Own Phone Numbers Partner Phone Numbers and Third Party Phone Numbers you can search c
9. Manual WEBoplay Doc Version 001 09 00 Rev 00 15 21 4 4 1 4 4 2 4 5 WEBplay Operation of the WEBplay List Element Explanation Comment Call Comment Annotation optional Text 1 20 Shows additional texts optional Number 1 10 Shows additional numbers optional Arranging the List The arrangement of the list and the displayed columns can be changed under Settings Search Results Table Settings see section 4 6 1 Changing the Result Columns Editing an Entry Click into an editable field like comment text number fields on a selected call to start the edit mode To save the changes press the Enter key or to discard the changes press the Esc key HINT To edit a field the user must have the write right for this field Playing Back Calls UO 4 6 0 O a Fig 5 Player The Player bar is displayed below the search result list Select the desired call and click on the button to start the replay gt I Starts replay pauses replay Stops replay Skips to the beginning of the actual call or to the lt q a beginning of the previous next call Ah Fast rewind fast forward d ad Loudspeaker on off User Manual WEBp ay Doc Version 001 09 00 Rev 00 16 21 WEBplay Operation of the WEBplay lt gt Sets the global playback volume The current position of the replay bar date and 02 02 2007 06 42 03 time of the replayed call
10. Script capability is enabled e Ensure that the pop up windows are not blocked by e g IE XPSP2 or Lycos Google Yahoo IE bar e Ensure that the security level of the browser is medium or low e Ensure that the setup of your Browser is correct please refer to the Installation Manual 03_Configuration_Browser_e in the folder 03_ASC Software_Operating_System_Installation For playing back the recorded calls the WEBpilay will launch the standard media player of your computer e Windows Media Player Make sure that this player is installed and configured as standard player on your PC User Manual WEBp ay Doc Version 001 09 00 Rev 00 4 21 4 1 WEBplay Operation of the WEBplay KASC Operation of the WEBplay Start the Application To start the WEBplay type in the server address or URL of the WEBplay Server in the address field of your browser and press the return button if you do not know the address please contact your system administrator The login window will open Asc User Login User Name Password ES i a Login Combi User Help SS a Copyright ASC telecom AG All rights reserved Fig 1 WEBplay Login User Login Combi User Name Combi Passwort er Login Single User Help Fig 2 WEBplay Login Combi User Choose the language for the WEBplay by clicking the respective flag After login you can change
11. alls from or to these phone numbers Select the phone number type you want to add in the left part of the search criteria window Enter the phone number that should be used in the search in the upper text field of the search criteria field on the right hand side and click the Add E button You can even enter several different phone numbers Add them to the search criteria window by clicking the il button To delete a phone number from the search criteria window select this entry in the list and click the Delete E button Hint Make sure that the phone numbers you enter comply with the content of the field because otherwise no result will be returned You can use wild cards if you like but they are definitely required if you enter incomplete search strings for further details see section 4 3 2 14 Wildcards User Manual WEBplay Doc Version 001 09 00 Rev 00 10 21 4 3 2 6 4 3 2 7 WEBplay Operation of the WEBplay Types Serr rrr irri iii Pr Channels E Agents Own Phone Numbers Partner Phone Numbers recording generic alerting call beck conference hold With the search criteria Types you can select one or more call types Types Description All Searches for all call types Recording Search for call data Generic Search for CTI data only Alerting Search for calls with the type information alerting Call Back Search for calls with the type information call back Confe
12. be used The following wildcard positions are possible e at the beginning 2123 e atthe end 123 e inthe middle 123 e atthe beginning and end 12 lt is also possible to use multiple wildcards in one string Examples The entered search criterion for External Party Number is 5001 lt will be searched for all external party numbers which start with 5001 The entered search criterion for External Party Number is 75001 It will be searched for all external party numbers which contain 5001 The entered search criterion for External Party Number is 5701 lt will be searched for all external party numbers which start with 5 and end with 01 Starting the Search After you have entered the search criteria of your choice click the Search button in the upper left corner The search process is started and WEBplay automatically displays a search result list User Manual WEBplay Doc Version 001 09 00 Rev 00 14 21 4 4 WEBplay Operation of the WEBplay The Search Result List The figure below shows the search results list tQ Last Calls Search Time period o Ez a Select v Search Criteria Date Time Date from Date to Channels Agents Types Duration REREAAARAARAARAAAARERARARRERER Own Phone Numbers Partner Phone Numbers Third Party Phone Numbers Copyright ASC telecom AG All rights reserved RRRAAARAAAARARAAERERER Fig 4 Search Res
13. cc N A E E E eqesiexeheeassienssteetaseeue 10 Own Phone Numbers Partner Phone Numbers Third Party NUMbePS c csccccceeseseeeeeeeseeeeceeeeeesseeeeeeeeas 10 MOG ea E E E E E 11 DEEE REAA E nc O A E E E E E E pe aie AE A E EE EE E E A A E E 11 CEDON ae a E A E A E a S 12 DIEM UN NC CS e E a 12 CO I a E A E A A EE EE A ee 12 Additional Search CSU Sto cese cosets ntetecodtcaassansesdeeciedecaencucecatesesgacosterosnawasteenetecsesdueatasttaeeeanceeteetetergeteenehizeceocteet 13 Combining Several Different Search Criteria cccccccccccccceeeceeeeeesseeeeeeeeeeeeeeaeeeeeesceeeeeeeeeeseeeesseeeeeeeeeeeeeeeesaeeaas 13 Resetting Search Criteria icons aactcttedesindtrecriiesebnecnabasieest naetindiahseodetiesialencnnsincioctaan ne aa naa aerieni isidet aiian ia 14 Wae O eea E A T ae eae E E ee E E ne ee ra ee eer ee eee 14 SAIGON ANCL ee aoa a E E E E E 14 The Search Result LIST caer sere dorreearacecnsapisce re EEE E EEE R Er 15 PA VOMIT Ae GIS leeris e E E E E tee 16 EMUN NN ME ee E E E E E E 16 Playing Back Calls ssecssmeesrseebi erroni esenee beai rE ar EAEE EAE E EESE rS EEOSE ie 16 Saving Calls as WAV FilES 5 lt casecenscnnocachocwartedendsind nadavientdanidderntinan tie enbbuuesaejeaisensienaennteepsadenennesdonsuenadadeeesuesebersetennthes 17 Changing the WEBplay Settings ccccccccccceeceeeeseeseececceeeeeesseeeeeseeeececeeeeeeesseseeesaeeeeeeeeeessaeeaausseeeeeeeeeeessaaaaaes 18 Changing the Result COlUMMS sxis
14. ceseceeccacscedcsicunetadsdcapiecdaiassseetestdcnecesdeieues rap isa arar ir aea E neesi siauri da inaid res ash 18 Ciangno VOU PASS N E ace oecaaenenctecneconesenatensee decineus ances leu astemesneeeseicantaetacoeeeneacasaseeetves 19 Changing the Automatic Log Off Time ccccccecccssssssseeeceeeeeeeeseeaeeseeeceeeeeesessseeaeeseseeeeeeeeessaesssaeaaaseeseeseeeeess 19 Changing the Timeframe for the Search for Last Calls ccceeccsccceccceeeeeeeeeeeeseceeeceeeeeesaeaeeseeeeeeeeeeeeeeeesaeaaas 19 Changing the Output Format for Saving Of Calls cccccccccccecsseesseeeeeeeeeeceeeeeeeeesceeceeeeeeesaeaeeaeseeseeeeeeeeeeesseeaas 19 Changma of Playbatk Gane ne cetera eae rete ean Ae sre Pe Me a NN ES eis CONT ee eee Me note Seen eee nee pene wee ere 19 Changing the Language ecocacesscencvecotennstbnccacycasinunciogedendctdoaensannecundveatucecssyaucetedaleenoerbeceUeabadeanaenedetSeedouedienaiaecdieusee 20 Changing the Number of Search ReSults cccccccccccccceeeeceeeeeesseeceeceeeeeeeeseeeaeesseeeeceeeeesseseaeessaesaeaaaeseeeeeeeeees 20 CHING ie TMe LONE eei ea E e EE e E e EE ERE 20 Changing the Output Format for Playback of CalllS ccccccccccsssssseeeeeeeeeecseeeeeeseeseeeeeeeesesseeeaeseeeseeeeeeeeeeesaeeaas 20 BONY ae cee eee cet ecie oe one ane E E maceseeetoeesneaeeeneee 21 BNE se epic pe cc EEE E cee ene O E neem emis E A A E E E E E E E E 21 User Manual WEBp ay Doc Version 001 09 00 Rev 00 1 21
15. gistered trademark of Linus Torvalds MySQL_ is a registered trademark of Sun Microsystems SUSE and openSUSE Linux are trademarks of Novell Inc All other marks and names mentioned herein may be trademarks of their respective companies ASC telecom AG Seibelstr 2 4 D 63768 Hosbach Germany 4 6 10 WEBplay WE SCHIDITON OF the TIC V ICC races ocean cts are cenent ce ccenee cetaceans EE EAEEREN E 2 DV SIEM PREC UIRC HIG INNS seisto ceed caperedenan rere rerane eee a mnesennigeceduute 3 Cening Ro Lg lc eve memt ee mcun tnt et ner tnt lite een e Set Create et ateen MScin enerer rete ieee se Mette ete E 4 Operation of the WB la cee stc ee scicetic ace oeeme vere acces teres uacoebaxenomaceussitdouebbus penseue unsnevenveetuapueewecueseh 5 Start the Application 2 lt ieiencecessesecsecersee nnenectncnenasasbienexnieancenanadasusionnnndansecesieedecdssssansacneesnaseeensteensuneuasndnwerensiocte 5 Overview of the Main WindOW ccccccccccccccssssssseceeeceeeeeeeaeeeeesesssececeeeeeeseeseaeeaesseeeeeeeseseeesseaassaeaeaaeceeeeeeeeesessaaeags 7 Searching Tor Calls sesia E E cree ee ee cee eee 8 Seared Or your LaS Call S or a aT 8 Searching for Calls by Using Search Criteria ccccseseeeeceececeeeeeeseeeaeaeeseeecceeeeeeeeeesseeaesssseseseseeceeeeeeeeesaeeaas 8 LEa 1 E ENEE EEEE IAE E EE A E I A A A AE AA A SETE E 8 DaO TO n E E E EN E E A E ecu 9 CRANE a A S nace suone aneeueesaracesnuesares 9 PO e a sec t
16. ication to the Universal Time Code Then all time information in the WEBplay will be displayed in accordance with the UTC irrespective of your current time zone Changing the Output Format for Playback of Calls The WEBplay provides the following output formats PCM_ STEREO PCM_MONO MU_LAW_STEREO MU_LAW_MONO A_LAW_STEREO A_LAW_MONO Select the suitable output format from the dropdown menu and confirm your settings with the Save button in the lower right corner User Manual WEBplay Doc Version 001 09 00 Rev 00 20 21 4 7 WEBplay Operation of the WEBplay Help Clicking the button Help opens the online help B Description of the Device System Requirements Getting Started W Operation of the WEBplay Start the Application Quick Overview of the Search Criteria Windo 0 Searching for Calls Searching for your Last Callis Searching for Calls by Using Search Criter Q Quick Overview of the Search Result Window Adding a Comment to a Call Call Info 0 Playing Back Calls Windows Media Player Saving Calls as WAY Files Playback of Calls as WAY Files Changing the WEBplay Settings rno index cucnen gt Searching for your Last Call s To search very quickly for your last calls press the Last calls button and do not enter an additional search criteria Your last calls will be displayed in the search result list ordered descending by start time
17. lt Columns Select the columns you want to be displayed and predefine the default order by using the arrow keys HINT Only the available columns for the current user will be displayed depending on the assigned user rights User Manual WEBplay Doc Version 001 09 00 Rev 00 18 21 4 6 2 4 6 3 4 6 4 4 6 5 4 6 6 SC WEBplay A Operation of the WEBplay WU Changing your Password To change your personal password check the Change Password checkbox and enter your old password Enter your new password and confirm it a second time Save your changes by clicking the Save button The changes will take effect the next time you start the WEBplay Changing the Automatic Log Off Time Enter the time that has to pass without any user input to log off the current user from the WEBplay into the Auto log off text box If the minutes defined here pass without any communication by the user the current user will be logged off automatically Changing the Timeframe for the Search for Last Calls By choosing your search time in the drop down list Search for last calls the search results will be limited due to the selected value It is possible to choose between all 5 15 30 90 180 or 360 days HINT On systems with many calls the timeframe should be set to a small value in order to lower the search time Changing the Output Format for Saving of Calls The WEBplay provides the following output forma
18. main window WEBplay i EN ase ro i Reawhs Limit 10 11 a i Apna Cyn Phone Humber Patia Phone Numbers Thid Paty Phone Humbert Typed Ouran z 10A cane 3 g i o Settings 7 j Help m a W i z eiit a a o le M E 5 Copprign 490 econ 2G AM rights rasana Seaweed Time t Aay CR TT 4 Fig 3 Main Window The main windows sub windows and functions of the POWERplay are marked with the numbers 1 to 15 1 Search Last Calls Search with immediately repeat of the latest call 2 Results Limit Defines the max amount of the search results 3 Save Saves the selected call as WAV file 4 Player Replay of the selected call 5 Status Bar Informs about additional information of the menu items the IP address resp the name of the connected server as well as the server time 6 Exit Leaves the WEBplay and the user returns to the login window Always use this button for log off from the WEBplay and do not close it by closing the browser window Otherwise the WEBplay license will not be set free 7 Help Opens the online help system 8 Settings Allows to change e g the language the number of calls displayed in the search result list the auto log off time and the password 9 Search Results Shows the search results 10 Search Starts the search with the applied the search criteria User Manual WEBoplay Doc Version 001 09 00 Rev 00 7 21 4 3 4 3 1 4 3 2 4 3 2 1 WEB
19. nts Add them to the search criteria window by clicking the il button To delete a comment from the search criteria window select this entry in the list and click the Delete Ei button Hint Make sure that the comment you enter comply with the content of the field because otherwise no result will be returned You can use wild cards if you like but they are definitely required if you enter incomplete search strings for further details see section 4 3 2 14 Wildcards Additional Search Criteria lt depends on your user rights if you will see these or a part of these search criteria The search criteria that will be displayed depend on your individual user rights The additional index fields that are available in the system per recording can also be used as search criteria To these 20 text and 10 numerical fields you can assign project specific information Each field can now be used individually as search criterion for searching recorded calls The following additional search criteria may be used internal external phone numbers comments free fields for individual definition etc Select the additional field of your choice in the left part of the search criteria window Enter the value this field should have in the calls to be found in the upper text field of the search criteria field on the right hand side and click the Add iE button You can even enter several different values Add them to the search criteria window
20. on DTMF Sequences to search for calls according to DTMF sequences that were entered during the call Select the item DTMF Sequences in the left part of the search criteria window Enter the DTMF sequence that should be included in the calls to be found in the upper text field of the search criteria field on the right hand side and click the Add il button You can even enter several different DTMF sequences Add them to the search criteria window by clicking the button To delete a DIMF sequence from the search criteria window select this entry in the list and click the Delete E button Hint Make sure that the DIMF sequences you enter comply with the content of the field because otherwise no result will be returned You can use wild cards if you like but they are definitely required if you enter incomplete search strings for further details see section 4 3 2 14 Wildcards Comments Use the search criterion Comments to search for calls according to comments that were entered for the call User Manual WEBoplay Doc Version 001 09 00 Rev 00 12 21 4 3 2 11 4 3 2 12 SC WEBplay A Operation of the WEBplay AW Select the item Comments in the left part of the search criteria window Enter the comment that must be saved with the calls to be found in the upper text field of the search criteria field on the right hand side and click the Add E button You can even enter several different comme
21. play Operation of the WEBplay 11 Search Criteria Possibility to apply search criteria 12 Search Allows to search and replay calls Searching for Calls In general there are two ways to search for calls It is possible to search for your last call s Last call repeat or To search for calls with defined search criteria Searching for your Last Call s To search very quickly for your last calls press the Last calls button and do not enter an additional search criteria Your last calls will be displayed in the search result list ordered descending by start time Searching for Calls by Using Search Criteria The search result can be restricted by entering different search criteria At least the following search criteria have to be entered Date and Time from to Channels or Agents In addition further search criteria can be entered The available search criteria depend on your user rights Time Period oz a Select Yesterday This week Last week This month Last month Click the button in the Time period section to quickly and easily search calls in the selected time period After you have selected a time period the Date Time parameters will automatically be set to the selected values User Manual WEBplay Doc Version 001 09 00 Rev 00 8 21 4 3 2 2 4 3 2 3 WEBplay Operation of the WEBplay The icons represent the following time period Search time from today
22. rence Search for conference calls Hold Search for calls with the type information hold Duration lt is possible to search for the duration of a call Select the search criterion Duration in the left search criteria window You can add a duration which is higher or lower than the defined value To add a duration type it into the field above the right search criteria window in the following way gt hh mmiss all calls higher than the defined duration will be found or lt hh mm ss all calls lower than the defined duration will be found It is possible to add more than one criterion to find calls of a selected duration range Example gt 00 10 00 lt 00 20 00 This means calls with a duration about higher than 10 minutes and lower than 20 minutes will be found User Manual WEBp ay Doc Version 001 09 00 Rev 00 11 21 4 3 2 8 4 3 2 9 4 3 2 10 SC WEBplay A Operation of the WEBplay WU Call Direction Use the search criterion call direction to search for calls according to their direction The following call directions can be selected All Unknown Inbound Outbound Incoming Outgoing Select one or several call directions from the search criteria window Hint WEBplay saves the search criteria you entered for the current login They will be applied to all search processes until you change these criteria or until you click the Reset button DTMF Sequences Use the search criteri
23. the languge in the dialog box Settings see section 4 6 7 Changing the Language The selected language will be saved in a cookie so the next time you start the WEBplay it will be started in this language User Manual WEBplay Doc Version 001 09 00 Rev 00 5 21 WEBplay Operation of the WEBplay The WEBplay provides the following application languages e Czech e German e English UK e English US e Spanish e French e Italiano e Japanese e Dutch e Polish e Russian e Chinese e Taiwanese Enter the user name and the password as the case may be the combi user name and combi password you received from your system administrator into the text boxes and click on the Log in button Buttons Logs into the application via single sign on In this case no user name and password is necessary NSRS The recorder has to be in the same domain as the Ep user The system uses the full Windows login wu information domain user name e g ASC Test This functionality has to be configured in the ASC DataManager Login Logs into the application Expands the User Login dialog so that a Combi Combi User User and Password can be defined Single User Minimizes the User Login dialog Help Opens the context sensitive online help User Manual WEBp ay Doc Version 001 09 00 Rev 00 6 21 4 2 WEBplay Operation of the WEBplay Overview of the Main Window The figure below shows the
24. ts PCM_STEREO PCM_MONO MU_LAW_STEREO MU_LAW_MONO A LAW_STEREO A_LAW_MONO Select the suitable output format from the dropdown menu and confirm your settings with the Save button in the lower right corner Changing of Playback The playback of the calls can be done via workstation or via phone By playback via phone the conversation will be played back at a specified call number This option needs additional LCR hardware By playback via workstation please refer to 4 5 Playing Back Calls User Manual WEBplay Doc Version 001 09 00 Rev 00 19 21 4 6 7 4 6 8 4 6 9 4 6 10 WEBplay Operation of the WEBplay Changing the Language The WEBplay provides the following languages German English UK English US Spanish French Italian Dutch Chinese Japanese Select the suitable language from the Region dropdown menu and confirm your settings with the Save button in the lower right corner Changing the Number of Search Results The number of calls which will be displayed in the search result list per page can be entered in the Number of search results text box If more calls have been found than the number you have chosen they will be displayed on the next page s Save your changes by clicking the Save button Setting the Time Zone By default all time information in the WEBplay is related to the local time of your PC By activating the UTC checkbox it is also possible set the time of the appl
25. ult List HINT The search results depend on your user rights The content of some fields may not be displayed The table below gives an explanation of all list elements List Element Start Time End Time Duration Agent Channel Type Direction Compression Own Phone Numer Partner Phone Number DTMF Sequence NA ASC Results Limit 10 Find Start Time End Time Duration N 29 06 2009 10 45 48 l 29 06 2009 10 45 52 00 00 03 Settings 29 06 2009 10 45 48 29 06 2009 10 45 57 00 00 09 29 06 2009 10 45 39 29 06 2009 10 45 58 00 00 18 29 06 2009 10 45 39 29 06 2009 10 45 44 00 00 04 Help lt te ile K p lt D gt d 0O Log Out Pi oan SS ED PON ST e PE tt es Explanation Fritz Josef Helmut Fritz Channel Stereo EVOip Channel 003 Stereo EVOip Channel 001 Stereo EVOip Channel 002 Stereo EVOip Channel 003 Save A Type F recording outgoit recording incomil recording _outgoit recording incomii gt Server Time 2 July 2009 18 46 Shows the date and start time of the recording Shows the date and end time of the recording Duration of the call Shows the name of the Agent optional Shows the channel name Shows the call type Shows the direction of the call Shows the type of compression Internal Party number optional External Party number optional Shows the DTMF sequence entered during the call optional SC User
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