LifeSize Video Communications Systems
Contents
1. Choose Calls Presentations DVI I Input to display video images from video calls presentations local and remote in a call that is sending or receiving a presentation background image when not in a call Choose Simulcast Calls DVI I Input to show the same output on Display 2 as shown on Display 1 during calls 2 HD HD LifeSize Video Communications Systems Installation Guide 8 If you use a VGA projector as Display 2 navigate to Administrator Preferences Appearance Displays and choose Display 2 Resolution Configure its resolution to 1280 x 768 to match the default HD configuration of Display 1 NOTE To use the Calls Presentations DVI I Input or Simulcast Calls DVI I Input options you must set Display 1 and Display 2 to the same resolution otherwise you will see a warning message and this option will be forced to Presentations DVI I Input The following conditions apply when using two displays with LifeSize Express 220 The presentation icon that appears on screen during a call to indicate that a near or far end presentation is in progress appears in Display 1 above For a presentation sent from a far end participant the receiving presentation icon appears in the upper left corner of Display 1 for a presentation sent from the near end the sending presentation icon appears in the lower right corner of Display 1 If you choose Calls Presentations DVI I Input or Simulcast Cal2. NOTE The exterior port marked with the symbol on the LifeSize Phone is reserved for future use Insert the opposite end of the phone cable into the port marked with the LifeSize Phone symbol on the back of the codec Ensure the cables are secured into the guides to avoid damage to the cables NOTE When the LifeSize Phone is connected to a LifeSize system you cannot configure it as a standalone speakerphone Configure your system using the system interface b If you are using a single LifeSize MicPod for audio insert the end of the cable from the LifeSize MicPod into the microphone port marked with the microphone symbol on the back of the codec If you are using LifeSize Room 220 or LifeSize Team 220 with a stand LifeSize recommends you route this cable through the strain relief guide on the stand Optionally you can add a LifeSize MicPod extension cable not included to the LifeSize MicPod The extension cable is 15 meters 49 2 feet and LifeSize recommends using no more than one extension cable WARNING LifeSize recommends that you use the cable strain relief clip included with LifeSize MicPod as described in Attaching the LifeSize MicPod Strain Relief Clip If you are using dual LifeSize MicPods for audio refer to Configuring Dual LifeSize MicPods 6 Insert the cord from the power adapter into the power outlet marked on the back of the codec near the base Insert one end of the power cord into the power adapter and the op
3. 220 ensure that you connect an RJ 11 PSTN phone cord to the PSTN phone port labeled on the LifeSize codec and the other end to a phone jack on the wall Supported Display Types and Resolutions LifeSize video systems connect to HD displays 720p minimum including plasma LCD and LED flat panel displays large screen rear projection TV displays 720p 1080p displays front projection displays rear projector A V room configurations Supported display resolutions include the following Display 1 1280 x 720p60 1280 x 768p60 1920 x 1080p30 1920 x 1080i60 Display 2 1280 x 720p60 1280 x 768p60 LifeSize Room 220 and LifeSize Team 220 only 1920 x 1080p30 1920 x 1080i60 LifeSize Video Communications Systems Installation Guide 7 The primary output defaults to 720p60 and will work with any 720p HD display Learn how to change the resolution for 1080 HD displays in Changing Display Resolution LifeSize recommends using a dual display configuration for presentations NOTE The Display 1 Resolution and Display 2 Resolution preferences in Appearance Displays default to Auto if you select an option for these preferences that the connected display does not support If the resolutions are not the same Display 2 will be limited to displaying presentations and will not be able to mirror the primary display or display calls For more information see Configuring a Second Display Changing Display Resolution Th
4. connected cables network bandwidth or connectivity For more information about troubleshooting issues you may encounter with LifeSize systems refer to the LifeSize Video Communications Systems User and Administrator Guide Loose Cables Improperly connected or loose cables are common causes of problems with hardware units When investigating a system problem inspect the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Blank or Distorted Display If your screen image is distorted and unusable or the display is blank you can configure the display from the web administration interface Follow these steps 1 Enter the IP address of your system in a browser NOTE Ignore any warnings on security certificates 2 Navigate to Preferences Appearance Displays 3 For Display 1 Resolution select Auto 4 Select Save Changes and Log out LifeSize Video Communications Systems Installation Guide 12 No Power To troubleshoot a power problem complete the following steps 1 Disconnect the power supply unit PSU from the LifeSize codec and the AC source 2 Plug a working appliance into the AC source to determine if the source is functioning 3 If the AC source works plug the PSU into the AC source but do not connect the PSU to the LifeSize codec If the green LED on the PSU illuminates the PSU is probably functioning 4 Disconnect th
5. system is initializing When the system is initializing functionality on the main screen is disabled and no entries appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If the icon persists a problem has occurred and rebooting the system is necessary Indicates that the connected phone has been detected and the phone is initializing If the icon persists a problem has occurred and rebooting the system is necessary Indicates that the system does not have an active microphone Check the device s connections and then check the option you selected for the Active Microphone preference Network Status Identifies the network status as follows connected green indicator in progress yellow indicator disconnected red indicator Indicates the status of the registration process with H 323 gatekeeper The yellow H 323 icon appears when your LifeSize system is trying to register with the gatekeeper If the registration fails the red H 323 icon appears If the system is registered to a gatekeeper the system shows its status Indicates the status of the registration process with the SIP server The yellow SIP icon appears when your LifeSize system is trying to register with the SIP server If the registration fails the red SIP icon appears System Overheating The yellow indicator warns you when the system temperature is above no
6. the 169 254 class B network and the red network symbol appears in the status bar on the main screen Verify that the unit is plugged into a network that has a DHCP server present Faulty Ethernet cable connection Replace the Ethernet cable with a high quality cable The unit is configured to use a static IP address but no IP address has been entered Identify and enter the necessary IP information Network connection is unavailable A red network symbol appears in the status bar on the main screen Inspect your network connection LifeSize Video Communications Systems Installation Guide 13 Improving a Dim Image Adjust the HD Camera Brightness preference in Diagnostics High Definition Camera You can also add a light source to improve the subject s illumination Read more at Room Configuration Attached Video Input Device Not Working When you connect a video input device that has capabilities not supported by a LifeSize system the status Out of range appears on the System Information page for that input The device may be in a mode that the codec does not support If changing the mode does not help the device is not supported Status Icons The following table identifies the icons that can appear in the system status bar Icon Condition Indicates that the communication subsystem is initializing If this icon reappears after the system has booted a problem has occurred Reboot the system Indicates that the
7. LifeSize Video Communications Systems Installation Guide February 2011 LifeSize Room 220 LifeSize Team 220 LifeSize Express 220 LifeSize Video Communications Systems Installation Guide 2 Preparing for Installation As you prepare to install your LifeSize video communications system consider the physical conditions of the room compatibility with displays and your network configuration and settings Related documentation is available from lifesize com support Before You Install If you are not using DHCP you may need guidance from your network administrator to complete the initial configuration You will need to manually set an IP address subnet mask and default gateway for your LifeSize system Network Bandwidth Poor audio and video quality may result from insufficient bandwidth on your network LifeSize recommends that your network be capable of at least 1 Mb s incoming and outgoing for a high definition video call During video calls with lower bandwidths LifeSize systems automatically select the best resolution that can be achieved with the available bandwidth Domain Name Service Server If you intend to use domain addresses for placing calls you must configure a Domain Name Service DNS server or use a Dynamic Host Configuration Protocol DHCP server that automatically sets a DNS server Room Configuration The size shape layout and occupancy of the room dictate where you place your video conferencing compon
8. adapter cable into the power port on the back of the camera and plug the power adapter into a power outlet Optionally install the glare visor using the notches on the lens barrel to guide the visor into its correct position Use the visor only if it is needed to improve the image in your environment CAUTION Do not attempt to pick up the camera by the glare visor as it may pull loose and subject the camera to damage or destruction from a fall LifeSize Video Communications Systems Installation Guide 5 3 Insert the HDMI display cable into the port on the rear of your display and the opposite end into the Display 1 port If you are using LifeSize Room 220 or LifeSize Team 220 with a stand LifeSize recommends you route this cable through the strain relief guide on the stand Insert the display power cord into a power outlet To connect a second display refer to Configuring a Second Display NOTE LifeSize Express 220 If you plan to use external speakers that are not built into the display connect the speakers to the port marked with the line out symbol on the back of the codec 4 Insert the network cable into the network port marked with the LAN symbol on the back of the codec Insert the opposite end of the network cable into a network port on the wall 5 Do one of the following a If you are using the LifeSize Phone for audio insert the phone cable into the port marked with the LAN symbol on the underside of the phone
9. ducts refer to lifesize com support legal Contacting Technical Services If you have questions concerns or need assistance contact your LifeSize Partner Contacting Technical Services LifeSize Communications welcomes your comments regarding our products and services If you have feedback about this or any LifeSize product please send it to feedback lifesize com Refer to lifesize com support for additional ways to contact LifeSize Technical Services
10. e PSU from the AC source Connect the PSU to the LifeSize codec Reconnect the PSU to the AC source If the LifeSize codec fails to boot and the green LED on the PSU dims the codec may be the source of the problem IP Address Displays Invalid Value If the IP address that appears at the top of the main screen displays an invalid value after you complete the initial configuration one of the following conditions may exist Camera Issues Video from the camera appears in a small window on the main screen of the user interface above the Redial list If no video from the camera appears do the following Ensure that the camera is properly connected to the LifeSize codec as described in Installing Your System Verify that the blue LED on the front of the camera is lit and not blinking From the main screen of the user interface press to access the System Menu Press to access page 2 of the System Information page Ensure that the status of the camera is Ready Ensure that the primary input is set to the high definition camera Press If Primary Input HD Camera does not appear at the top of the screen press to display the Primary Input selection dialog Use the arrow keys on the remote control to select the appropriate high definition camera and press OK Condition Resolution The unit is configured to obtain an address using DHCP and no DHCP server is available Note The DHCP client self assigns an address in
11. e primary output defaults to 720p60 and will work with any 720p HD display To change the display resolution navigate to Administrator Preferences Appearance Displays and choose Display 1 Resolution You can change the resolution to 1920x1080i60 or 1920x1080p30 and it will work with most 1080 HD displays Some 1080p displays will not work with 1080p30 mode and the display may be blank In this case you must configure the display resolution from either the LifeSize Phone refer to Blank or Distorted Display or from the web administration interface LifeSize recommends that before you change the display resolution to 1920x1080p30 ensure that you can access the Display 1 Resolution preference using one of these methods Configuring a Second Display To connect a second display insert the video display cable into the port on the rear of your display and the opposite end into the Display 2 port on the codec If you are using LifeSize Room 220 or LifeSize Team 220 with a stand LifeSize recommends you route this cable through the strain relief guide on the stand Attach the display power cord to a power outlet By default the second display is blank Navigate to Appearance Layout and choose Display 2 Layout which by default is set to None Choose Presentations DVI I Input to display presentations local and remote during a call that is sending or receiving a presentation When not in a call background image appears in the display
12. ents For example in a multi user conference room place a LifeSize MicPod or LifeSize Phone at the center of the group of participants You can lock the LifeSize codec with a secure loop to prevent physical removal of the device For assistance contact your LifeSize Partner or LifeSize Customer Support WARNING Avoid routing cables from the codec across foot traffic areas Tripping on the cables can cause both personal injury and permanent damage to the connectors in the cables and the codec itself The lighting in your environment affects image quality The optimal lighting for LifeSize systems is 300 to 500 LUX If light levels are too low consider adding artificial light Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following direct sunlight on the subject matter the background or the camera lens direct illumination of the subject matter and camera lens colored lighting harsh side lighting or strong light from above LifeSize Video Communications Systems Installation Guide 3 System Components Your package contains the following components One of the following audio components LifeSize Phone LifeSize MicPod LifeSize Camera 10x with power supply and standard 3 meter 9 8 foot HDMI cable Codec stand LifeSize Room 220 and LifeSize Team 220 only and power supply LifeSize remote control including
13. feSize Express 220 this port is also marked with the LifeSize Phone symbol and can be used with either LifeSize Phone or LifeSize Networker Serial RS 232 LifeSize Room 220 With supported third party cameras using VISCA control or for automation control with Crestron or AMX controllers USB port All systems Used for USB to serial adapters LifeSize Video Communications Systems Installation Guide 10 If you connect the male end of the splitter directly to the codec you can use none or one extension cable to connect a LifeSize MicPod to each of the female ends of the splitter If you use one extension cable to connect the codec to the splitter you can use none or one extension cable to connect a LifeSize MicPod to each of the female ends of the splitter If you use two extension cables to connect the codec to the splitter you must connect both LifeSize MicPods directly to the female ends of the splitter WARNING LifeSize recommends that you use the cable strain relief clip included in the LifeSize MicPod product box as described in Attaching the LifeSize MicPod Strain Relief Clip to avoid personal injury or damage to the unit A LifeSize codec detects any splitter or cable attached to the microphone input of the codec as a LifeSize MicPod If a LifeSize MicPod is not attached to the extension or splitter cable and the microphone input is selected as the active microphone no audio is available The indicator does
14. feSize model can damage the codec When using the stand LifeSize recommends that you route at a minimum the thicker cables DVI and HDMI through the plastic strain relief guide on the stand to enhance the stability of the codec and prevent tipping You can also remove the stand and lay the codec flat to improve stability Refer to the quick reference card included with your system for a visual depiction of the proper setup The numbers that appear on the quick reference card correspond to the following steps 1 Open the battery compartment on the back of the remote control a Before inserting the batteries stretch each of the two straps across the outer battery slot closest to to the battery b Insert the two outer batteries negative end first against the spring and press the positive end into place thus trapping the cloth straps beneath the batteries c Lay the longer cloth strap over both batteries and insert the center battery s negative end against the spring to trap the longer cloth strap beneath it Press the positive end of the battery into place d Lay the ends of the cloth straps over the center battery and install the cover 2 To connect your LifeSize camera to the codec insert the HDMI cable into the HD port on the camera and plug the opposite end into the appropriate port on the codec LifeSize Room 220 and LifeSize Team 220 HD in 1 port LifeSize Express 220 HD in port Insert the power
15. ipheral Supported Systems Usage Analog phone line in LifeSize Room 220 LifeSize Team 220 For PSTN connectivity Audio In Line In 1 Audio In Line In 2 Line In All systems Line In 2 LifeSize Room 220 and LifeSize Team 220 With an external line level audio input Audio Out Line Out All systems With external line level output speakers that are not built into display 1 or with a headset left plus right Warning Excessive sound pressure from earphones and headphones can cause hearing loss Auxiliary Video In LifeSize Room 220 For inputting component S video or composite video Only one can be used at a time A component source always takes precedence If S video and composite sources are both plugged in the S video source takes precedence Auxiliary Video In is typically used to connect a DVD or VCR to share standard video content with the far end during a presentation or to view the content locally DVI I In PC in All systems With devices and laptops for presentations or to share PC data Accepts both digital video and VGA analog signals with the proper adapter cable For devices and PCs with VGA output LifeSize includes a DVI A to VGA cable An HDMI source can be used with an adapter HD Camera LifeSize Room 220 LifeSize Team 220 With a LifeSize firewire camera HD in 2 LifeSize Room 220 With a second LifeSize HDMI camera Networker All systems With LifeSize Networker Note On Li
16. ls DVI I Input for the Display 2 Layout preference the following status icons and information do not appear in video images in the second display during calls caller ID information and call type voice or video icons camera selection icons NOTE Selecting a camera to control by pressing the near far camera button on the remote control during a call shows no indication of which participant s camera is selected if the participant s video image appears only in the second display encryption icons mute icon Only presentation video or DVI I input is supported for Display 2 Background image and color preferences that appear in Appearance Backgrounds are available for Display 1 only The user interface appears only in Display 1 When the logo screen saver is active on the primary display the second display shows the background image instead of the screen saver LifeSize Video Communications Systems Installation Guide 9 Optional Peripherals You can connect the following optional peripherals to enhance your LifeSize system Configuring Dual LifeSize MicPods In a dual LifeSize MicPod configuration you use a combination of two LifeSize MicPods one splitter cable and extension cables in large rooms for maximum omnidirectional audio coverage You cannot use multiple splitters to connect to more than two LifeSize MicPods however you can use variations on three configurations of extension cables Per
17. not appear in the status bar and the Active Microphone field in the System Information page reports Microphone In as the active microphone Attaching the LifeSize MicPod Strain Relief Clip If the LifeSize MicPod is installed in an area where you could pull or trip over the cord LifeSize recommends using the strain relief clip included with your LifeSize MicPod to reduce the chance of disconnecting or damaging the plug or the system codec Ensure that the codec surface is clean free of dirt dust oil and other residues and dry The adhesive tape on the strain relief clip is intended for a single use Attach the strain relief clip to the codec and route the LifeSize MicPod cable through the strain relief clip as shown in the following illustration To obtain a replacement strain relief clip contact your LifeSize Partner LifeSize Video Communications Systems Installation Guide 11 Verifying Your Installation The LifeSize Video Communications Systems User and Administrator Guide explains how to place a test call to verify your installation The guide also describes additional configuration steps if your environment uses any of the following Network Address Translation NAT a firewall H 323 gatekeepers Session Initiation Protocol SIP other network security systems Troubleshooting Installation Issues Installation issues that you may encounter with your LifeSize system typically involve improperly
18. posite end into a power outlet on the wall See Status Icons for more information about the state of the system as it boots or as conditions change HD HD LifeSize Video Communications Systems Installation Guide 6 The LifeSize system starts and illuminates a blue LED on the front of the codec The system status bar at the bottom of the screen indicates system and network status When the system is booting status also appears at the top of the REDIAL list to indicate the current state of the system The LifeSize system starts and illuminates a blue LED on the front of the codec The camera initializes the first time it is connected to a codec This process takes approximately 90 seconds WARNING Do not disturb or disconnect the devices during this time as you may damage the system 7 An Initial Configuration screen prompts you to configure the system Refer to the LifeSize Video Communications Systems User and Administrator Guide to complete the initial configuration If the initial configuration screen does not appear and the display is blank refer to Troubleshooting Installation Issues Placement Behind a Firewall Refer to the LifeSize Video Communications Systems User and Administrator Guide for information about configuring the system for firewall traversal Connecting a PSTN Phone Line If you chose the Touch Tone option for the Voice Dialing preference during the initial configuration of LifeSize Room 220 or LifeSize Team
19. rmal operating temperature The codec adjusts fan speed automatically to cool itself The red indicator warns that the system is overheated and approaching the maximum allowed operating temperature where it will automatically reboot Warning Temperatures that require the codec to reboot can permanently damage codec components Ensure that the room that houses the codec is properly ventilated and temperature controlled February 2011 Copyright Notice 2005 2011 Logitech and its licensors All rights reserved LifeSize Communications a division of Logitech has made every effort to ensure that the information contained in this document is accurate and reliable but assumes no responsibility for errors or omissions Information in this document is subject to change without notice Companies names and data used in examples herein are fictitious unless noted This document contains copyrighted and proprietary information which is protected by United States copyright laws and international treaty provisions No part of the document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission from LifeSize Communications Trademark Acknowledgments LifeSize the LifeSize logo and other LifeSize marks are owned by Logitech and may be registered All other trademarks are the property of their respective owners Patent Notice For patents covering LifeSize pro
20. three AAA batteries Quick reference card Documentation CD Standard cable kit You can substitute cables of longer lengths with the following limits HDMI 15 meters 49 feet Ethernet 100 meters 328 feet Installing Your System Before you install your system read the LifeSize Safety and Regulatory Notices for important safety information WARNING Exercise care when connecting cables to the codec Face the back of the codec or ensure that all connectors are visible when connecting a cable to the codec To install your LifeSize system remove all components from the product packaging and place them in the desired positions in your conference room or office WARNING Do not place anything on top of or adjacent to the codec that can obstruct air flow around the unit or generate heat Doing so can cause the system to overheat and reboot Prolonged overheating can result in damage to the codec Make sure the room that houses the codec is properly ventilated and temperature controlled LifeSize Video Communications Systems Installation Guide 4 Optional for LifeSize Room 220 and LifeSize Team 220 only Insert the codec into its stand by aligning the pin holes at the base Secure the codec by tightening the bolt on the bottom of the stand Optional Insert the rubber feet on the bottom of the codec stand WARNING Use the stand and bolt included in the product box Using a stand and bolt from another Li
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