Home
- Armstrong Fluid Technology
Contents
1. Page 35 of 40 ARMSTRONG 11 1 9 PARTS DRAWING VMSCF 65A zo oz6 vo szs 88 18 06 o z 0 525 625 10 555 ZOLZL 10525 go szs zo szs 0 525 50525 01 0 59 p zee eer 9021 EOL Lb 10110 v lo vss 0 026 10106 189 Page 36 of 40 ARMSTRONG 11 2 TECHNICAL SPECIFICATIONS ATTENTION The motor data only applicable for standard motors delivered with the pump and are not applicable for explosion proof motors ATTENTION w motors are equiped with a Table 22 Technical specifications of pumps with 2 pole 1 phase 50 Hz motors Lp dB A Max starts h n L dB A h 220V 230V 2 9 2 9 4 5 4 5
2. 2 000 dS 090909 0909 090909 09 09 09 09 o 09 09 o og OK 7 KR qa 90 pl E 90 ps 2 5 90 p 5 9 90 20 oO o0 o9 90 oO aO Figure 13 Liquid level lower then pump Remove the fill plug B from the top bracket Close the outlet shut off valve Fill the pump housing to the maximum through the fill plug with the liquid that is to be pumped 4 Insert the fill plug in the top bracket 5 Check the rotational direction of the pump 6 Open the outlet shut off valve e mw 7 4 3 AFTER AN EXTENDED PERIOD OF NON OPERATION OR STORAGE During first start up check the mechanical seals for leakage due to seizure or dehydration of the lubricating film If so please proceed as following 1 Turn shaft manually or Start up the pump then open and close the outlet shut off valve quickly during operation 3 Check if the mechanical seal is still leaking If the shaft is still leaking 1 Disassemble the mechanical seal Thoroughly clean and decrease the running surfaces 3 Assemble the mechanical seal again and retry start up If this doesn t solve the shaft leakage replacement of the mechanical seal is necessary Page 21 of 40 ARMSTRONG 8 0 OPERATION 8 1 OPERATION
3. 22 9 2 pP qa 22 9 3 Maintaining the pump for an extended period of non operation 22 9 4 Replace VMS non return valve 22 Page 2 of 40 ARMSTRONG 10 Failures 10 1 Failure tables 2 ei GREEN 23 11 Annexes 11 1 Spare part 26 11 2 Technical 36 11 3 Torques of coupling bolts pos 914 01 38 11 4 CE declaration of nn nn 39 Page 3 of 40 ARMSTRONG 1 0 MANUAL INTRODUCTION 1 1 PREFACE This manual contains important information for reliable proper and efficient operation Compliance with the operating instructions is of vital importance to ensure reliability and a long service life of the product and to avoid any risks The first chapters contain information about this manual and safety in general The following chapters provide information about normal use installation maintenance and repairs of the product The anexes contain the technical data the parts drawings and the declaration s of conformity e yourself familiar with the content e Acc
4. SPP APU Pse Page 30 of 40 ARMSTRONG 11 1 4 PARTS DRAWING VMSF 32A 45A Page 31 of 40 ARMSTRONG 11 1 5 PARTS DRAWING VMSF 32A 45A WITH CARTRIDGE SEAL 230 01 VF 24 32 230 02 VF 45 903 41 010 903 01 412 04 903 02 411 01 N OSTO 920 03 554 01 Page 32 of 40 ARMSTRONG y 11 1 6 PARTS DRAWING VMSCF 32A 45A
5. 230 01 VF 24 32 230 02 VF 45 Page 33 of 40 ARMSTRONG 11 1 7 PARTS DRAWING VMSCF 32A 45A WITH CARTRIDGE SEAL 525 03 525 01 525 06 Page 34 of 40 ARMSTRONG 11 1 8 PARTS DRAWING VMSF 65A 111 02 0 509 01 230 509 03 550 920 02 81 88 N lt lt MES I SSS
6. Max starts h 220V 230V 240V 380V 400V 420V 660V 692V 725V 0 37 05 76 60 50 2865 2 5 2 4 2 3 1 5 1 4 1 3 0 55 0 75 82 60 50 2880 2 7 2 6 2 5 1 6 1 5 1 4 0 75 1 80 60 50 2865 3 9 3 7 3 6 2 2 2 1 2 1 1 1 5 83 60 50 2890 5 9 5 8 5 5 3 4 3 3 3 1 5 2 84 1 69 30 2880 7 6 7 6 7 6 44 4 4 4 4 2 2 3 85 6 72 30 2875 10 4 10 4 10 4 6 6 6 3 4 83 6 67 20 2915 13 3 13 3 133 7 7 7 7 7 7 4 4 4 4 4 4 4 5 87 3 69 20 2935 16 8 16 8 16 8 9 7 9 7 9 7 5 6 5 6 5 6 5 5 7 5 86 74 15 2890 20 8 20 8 20 8 12 12 12 6 9 6 9 6 9 7 5 10 86 8 70 12 2880 26 8 26 8 26 8 15 5 15 5 15 5 8 9 8 9 8 9 11 15 89 3 74 10 2950 52 8 52 8 528 305 305 305 17 6 17 6 17 6 15 20 90 5 74 10 2920 54 9 549 549 31 7 31 7 31 7 183 18 3 18 3 18 5 25 91 74 10 2930 70 1 70 4 70 4 405 405 405 23 4 23 4 23 4 22 30 90 6 87 10 2920 77 1 77 1 77 4 445 445 445 25 7 25 7 25 7 30 40 93 74 6 2960 102 3 97 5 93 4 592 56 3 53 6 340 32 4 37 50 93 74 6 2960 118 7 113 5 108 8 68 7 65 3 62 2 39 7 37 8 Page 37 of 40 ARMSTRONG Table 24 Technical specifications of pumps with 4 pole 3 phase 50 Hz motors starts h 220V 230V 0 55 0 75 73 58 50 1450 4 7 4 5 4 3 2
7. Figure 14 replace VE non return valve To replace the non return valve of the pump types VMSE proceed as follows 1 Use a pair of pliers to remove the non return valve 2 Remove the O ring 3 Install a new O ring 4 Install the new non return valve Page 23 of 40 ARMSTRONG g 10 0 FAILURES 10 1 FAILURES TABLE WARNING Observe the general safety precautions before install maintenance and repair Problem Leakage along the shaft Leakage along the shroud at the top bracket or at the pump foot Possible cause Running surfaces of the mechanical seal worn or damaged Possible solution Checkpoints Replace the mechanical Check the pump for dirt seal abrasive parts New pump seal stuck due to assembly Open and close the outlet shut off valve quickly during operation Mechanical seal mounted incorrectly Install the mechanical seal correctly Use water and soap as a lubricant Elastomers affected by medium Pressure too high Use the right rubber com pound for the mechanical seal Use the right type of mechanical seal Shaft worn Replace shaft and mechani cal seal Pump has been operating without water O ring worn Replace the mechanical seal Replace the O ring O ring not resistant to the medium to be pumped Too much tension on the pump foot it becomes oval Replace O ring by an Oring with better resistance Decrease tension on pipi
8. defect has been reported within the warranty period Other terms of warranty have been included in the general terms of delivery which are available upon request 4 0 SAFETY AND ENVIRONMENT 4 1 GENERAL This Armstrong product has been developed using state of the art technology it is manufactured with utmost care and subject to continuous quality con trol Armstrong does not accept any liability for dam age and injury caused by not observing the direc tions and instructions in this manual This also ap plies in cases of carelessness during the installation procedure use and maintenance of the product Non compliance with safety instructions can jeopardize the safety of personnel the environment and the product itself Non compliance with these safety instructions will also lead to forfeiture of any and all rights to claims for damages For example in particular non compliance can result in e Failure of important pump system functions e Failure of prescribed maintenance and servicing practices e Injury to persons by electrical mechanical and chemical effects e Hazard of the environment due to leakage of e Hazardous substances e Explosions Depending on specific activities extra safety measures may be required Contact Armstrong if a potential danger arises during use ATTENTION 1025 The owner of the product is responsible for compliance with the local safety regulations and internal company guide
9. n 1 min Nominal rotation speed P kW HP Installed motor power on the pump Preq kW HP Required motor power for the pump 1 For pumps delivered with special motors no values are given please use values as indicated on the motor plate The following address data are available for service and technical support Armstrong Fluid Technology Wenlock Way Manchester United Kingdom M12 5JL Tel 44 0 8444 145 145 Page 6 of 40 ARMSTRONG 2 3 SEAL CODES Table 3 Material code shaft seal Code acc to EN 12756 Description Material Note B Spring loaded ring Carbon graphite Ca Resin impregnated Q1 Silicon carbide SiC Sintered pressureless U3 Tungsten carbide TuC CrNiMo binder A Seat ring Carbon graphite Ca Antimony impregnated B Carbon graphite Ca Resin impregnated Q1 Silicon carbide SiC Sintered pressureless U3 Tungsten carbide TuC CrNiMo binder E Elastomers EPDM EPDM Ethylene propylene rubber V Viton Viton Fluor carbon rubber X4 HNBR HNBR Hydrogenated nitrile rubber G Spring CrNiMo steel G Other metal parts CrNiMo steel duijvelaar pompen ARMSTRONG J 2 4 CURRENT Armstrong pumps 2 4 1 NOMINAL CURRENT VMS 02A 04A 06A 10A 15A 85A The nominal allowable current of the motor is stated on the motor plate This shows the nominal working range of the motor and can be used to protect the This current value can also be used to determine the motor proper electrical equipment such as variable fre quency
10. FILE NO 47 84EU DATE July 26 2013 SUPERSEDES New DATE New INSTALLATION AND OPERATING INSTRUCTIONS Vertical multi stage centrifugal pumps Series VMS VMSE VMS S VMSCF VMSLHS Design Version B Page 1 of 40 ARMSTRONG Table of Contents 1 Manual Introduction VA Preface eret be eer 3 1 2 lecons and symbols wu u epe ii GM ai GP ORO ea e uei es 3 2 Identification service and technical support 2 1 Obtaining data and information VMS 024A 06A 10 15 and 85A 3 2 2 Obtaining data and information VMS 32A 45A and 65 I nu 5 23 Seal EUM 6 RT 6 2 3 Supplementary documentation n 6 3 3 1 Terms 7 4 Safety and environment AAV MER TE 7 EET 7 4 3 Safety PrOVISIONS 2 2 uu aaa wayk 7 4 4 Safety precautions eee ee erran
11. the coupling shells 862 and the motor shaft Page 18 of 40 WARNING Correct seal tension max 1 mm lower than the maximum upwards position Loosely fasten the coupling shells 862 with the coupling pin 560 on the shaft 210 Use the hexagon socket head cap screw 914 01 and the nut 920 01 for this When the pump is equipped with a steel coupling never use the same coupling twice but order a new one c 1 I 1 Lt Place the motor on the motor stool 341 Tighten the lower bolts of the coupling shells 862 in such way that the coupling slightly clamps around the motor shaft Lift the pump assembly to the maximum upwards position and mark the shaft Use a tyre lever to lift the coupling Position the pump assembly 1 mm lower than the maximum upwards position as mentioned earlier Fully tighten the couplings at the given torque see Torques in the annexes Make sure that the gaps between the couplings are equally divided on both sides see drawing Attach the coupling guards 681 with the socket head cap screws 914 05 to the motor stool 341 10 Connect the electricity supply to the motor See 7 3 Electrical install ARMSTRONG y 7 2 2 INSTALLING THE MOTOR ON PUMPS SUPPLIED WITHOUT MOTOR WITH A ATTENTION For motors of 11 kW or higher bl
12. D 22 None none Page 14 of 40 ARMSTRONG 5 11 The liquid is sucked in through the pump inlet on the supply side under minimum pressure The pump increases the pressure The liquid leaves the pump through the pump outlet B on the delivery side under increased pressure Pump inlet B Pump outlet C Terminal box D Fill plug air relief plug E Drain plug 4 U A CL CD B MN 6 0 TRANSPORT 6 1 TRANSPORT 1 Transport the pump in the position as indicated on the pallet or packaging 2 Make sure the pump is stable 3 If present observe the instructions on the packaging WARNING Lift the pump if necessary using a hoist and suitable slings Attach the slings to the transport lugs on the packaging where pre sent AAN NENNE The pump must be lifted according to the current hoist guidelines Only qualified person nel is allowed to lift the pump AN WARNING Do not lift the pump by using the frequency converter if placed electrical parts or the motor cover Be sure that the pump is always WARNING Pumps could tilt while lifting Do not remove the lifting devices from the pump before
13. The pump is controlled externally and therefore does not need any operation guidance Page 22 of 40 ARMSTRONG y 9 0 MAINTENACE 9 1 INTRODUCTION WARNING Observe the general safety precautions for installation maintenance and repair Regular maintenance is necessary for the correct operation of a pump For maintenance of the pump please contact your supplier 9 2 LUBRICATION Standard motors with a maximum power of 7 5 kW are provided with maintenance free sealed bearings Motors with lubricating nipples must be lubricated after 2000 hours If the pump works under extreme conditions such as vibrations and high temperatures the motors must be lubricated more often Use a lithium based 30 160 C bearing lubricant about 15 grams When the pump is delivered without a motor and fitted with an other brand or the standard motor is replaced by an other brand than Armstrong please consult the maintenance instructions of the motor supplier ATTENTION w Also follow the instructions in 5 7 2 Mounting a motor on the pump 9 3 MAINTAINING THE FOR AN EXTENDED PERIOD OF NON OPERATION Turn the shaft every three months This protects the seals from seizure Protect the pump against if there is a risk of frost Proceed as follows Close all pump valves Drain each pump and or the system Remove all plugs from the pump Open the shut off and fill air vent plug if present Boma 9 4 REPLACE VMS NON RETURN VALVE
14. 11 ATEX Categories 12 e When the categories of the motor and the pump are different the lowest category is leading e For category 2 make sure that the pump is protected against damage from outside e Check that the motor cable is suitable for the current drawn by the motor See motor type plate e Check that the pump is fully filled with the liquid de aerated Do not run the pump dry e Check the rotational direction of the motor The motor has to run clockwise seen from the non driven side This direction is indicated with an arrow on the pump top bracket e sure that the liquid temperature never exceeds the temperature mentioned in the explosion safety code T3 or T4 See table 10 Explosion safety 12 e Avoid overheating of the pump to ensure a minimum flow in the pump according with the description in chapter 5 3 Working range 10 e The pumps has to be de aerated again when e The pump is taken out of operation e Some air has gathered in the pump e sure that the pump and the motor shaft are running smoothly and without excessive noise e g no parts are running against each other e Make sure that the pump is connected to ground Table 11 ATEX Categories Group Category Zone Pumps Motors 2 1 0 D 20 None None 2 G 1 VMSCF 2G Eex e T3 2G Eexd T4 D 21 None None 3 2 VMSCF 2G Eex e T3 2G Eexd T4
15. Ambient temperature C 20 up to 40 1 Minimum inlet pressure NPSH eg 1m Viscosity cSt 1 100 2 Density kg m 1000 2500 2 Cooling forced motor cooling Minimum frequency Hz 10 Maximum frequency Hz 60 4 Allowable size of solids pumped to 1mm Table 5 Specification of the working range 1 If the ambient temperature exceeds the above value or the motor is located more than 1000 m above sea level the motor cooling is less effec tive and could require an adapted motor power See table 9 Motor load dep sea level or amb temp or please contact your supplier for more detailed advice 2 Deviation in viscosity and or density could re quire an adapted motor power Please contact your supplier for more detailed advice 3 The free space above the motor cooling fan must be at least 1 4 of the diameter of the inlet of the cooling fan in order to have a sufficient flow of cooling air 4 Pumps that are intended for 50 Hz operation may not be connected to 60 Hz power supply For minimum flow at medium temperature of 20 see table 6 Minimum capacity for higher temperatures see table Table 6 Minimum capacity Qmin len m h 4 0 4 0 5 6 0 6 0 8 10 1 1 0 5 1 3 0 6 15 1 6 0 8 2 0 1 0 85 8 5 4 3 10 2 5 1 Q Figure 8 Minimum capacity vs temperature in of Q optimum Page 11 of 40 ARMSTRONG 5 7 GE
16. can be summarised as follows Table 7 Specification of the working range Pump type VMS VMSS 55 5 vMsHs Ambient temperature 4 to 40 Liquid temperature 15 to 60 15 to 100 15 to 1202 15to 120 15 to 80 Maximum working pressure bar 10 16 25 16 25 25 40 Allowable size of solids pumped 5 to 1mm Minimum supply pressure Not cavitating 1 Viscosity liquid cSt A higher viscosity may require more motor power 1000 Density liquid kg m A higher density may require more motor power The space above the cooling fan of the motor must at least be equal to 1 4 of the diameter Cooling of the inlet of the cooling fan of the motor in order to have a sufficient supply of air Number of starts Related to the motor Minimum frequency Hz 10 Maximum frequency Hz 607 1 Using the factory option o ring sealing EPDM Table 8 Minimum capacity Qmin E425 the max temp limit is 120 C 2 When pumping water the max allowable liquid P 9 3 Armstrong temp is 80 C Qmin m h 3 Higher temperatures are possible at lower pres sure For specific limits consult your supplier 6 0 8 0 8 4 The total of the supply pressure and no load 10 12 14 delivery pressure with closed outlet shut off valve may not exceed the maximum working 14 1 0 14 pressure 18 24 24 5 Contact y
17. drive main switch wiring diameter etc Measuring the actual current of the pump during operation can be used to pre set the motor protection 2 5 SUPPLEMENTARY DOCUMENTATION switch to protect the pump motor combination This current value can also be used to determine the Apart from this manual the documentation given proper electrical equipment such as variable below is also available frequency drive main switch wiring diameter etc WARNING Document Not only the motor but also the pump has General terms of delivery 10 1998 119 1998 to be protected in its application VMS 02 04 06 10 15 amp 85 2 4 2 5 32 45 65 Technical Data 50Hz 02 2010 97004455 version B The maximum allowable current of the motor is men i tioned as l max on the motor plate This maximum been 02 2010 97004435 allowable current shows the maximum working range of the motor and can be used to protect the motor VMS 32A 45A amp 65A Engineering Reference 11 2008 BE00000329 WARNING RU Technical Data 50Hz 07 2008 97004434 Be careful in using it this way because not only the motor but also the pump has to be Technical Data 60Hz 07 2008 97004435 protected in its application Technical Data 60Hz 12 2007 97004436 8200 On the pump plate sleeve sticker this bump current Motec operating instruc motet at 400 Volts will be mentioned as nom and can tions 09 2
18. lower than the maximum upwards position 10 Position the pump assembly 1 mm lower than the maximum upwards position as mentioned earlier Fully tighten the couplings at the given torque see Torques in the annexes Make sure that the gaps between the couplings are equally divided on both sides see drawing 11 Install the coupling guards 681 with the socket head cap screws 914 05 to the motor stool 341 Electrically connect the motor See 7 3 Electrical install 12 13 ARMSTRONG 7 3 ELECTRICAL INSTALL ll ATTENTION Ng Connect the motor according to table WARNING and always check the rotation direction Only authorised personnel is allowed to make electrical connections to the motor This is in accordance with the local regulations P 1x 230V P 3x 230V 3x 400V 230 400V Figure 20 Motor connections PTC connection STM 140 EK Electrical connections e Standard motors 3 kW and up are equipped e Make sure that the motor specifications with a PTC thermistor Consult Table 21 correspond with the power supply to which Technical specifications PTC STM 140 EK the pump motor is connected Consult e Connect the PTC on thermistor relay Electrical diagrams in the annexes for the correct connection diagram Table 21 Technical spe
19. resistance Page 26 of 40 Checkpoints ARMSTRONG 11 0 5 11 1 SPARE PART KITS Spare part Kit Fan Hood Kit Fan hood 832 Fan Impeller 831 Coupling Kit 4 6 x Nut 920 01 4 6 x hexagon socket head cap screw 914 01 2 x coupling shell 862 coupling pin 560 Kit Nr 832 862 Drain air relief plug Kit Screwed plug 903 01 joint ring 411 01 screwed plug 903 02 joint ring 411 02 903 Stage casing compl with bearing Kit Stage casing with bearing 108 02 bearing sleeve 529 impeller 230 spacer sleeve short 525 01 10 5 Spacer sleeve Kit 2 x Spacer sleeve short 525 01 6 x spacer sleeve long 525 03 spacer sleeve 525 08 spacer sleeve seal 525 05 525 Sealing Kit Mechanical seal 433 2 x O ring 412 01 2 x gasket 400 Shaft end Kit Spacer sleeve end 525 04 lock nut 920 02 safety device Nord lock 930 circlip 932 433 81 88 Flange Kit 2 x Flange 723 4 8 16 x hexagon head bolt 901 03 0 4 8 16 x nut 920 4 8 16 32 x washer 554 03 2 x gasket 400 Terminal box kit Gasket 400 02 terminal box 833 terminal board 835 gasket 400 03 terminal box coverplate 81 37 4 x screw 900 723 833 Capacitor Capacitor 837 837 Page 27 of 40 ARMSTRONG 11 1 1 PARTS LIST ds N
20. the pump is placed and mounted correctly Table 12 Transport positions 6 2 STORAGE Fill the pump with glycol in order to protect it against the risk of frost tambient C 1 0 40 rel humidity 80 at 20 not condensing Table 13 Storage 6 2 1 INSPECTION DURING STORAGE 1 Turn the shaft every three months and just before putting into operation Page 15 of 40 ARMSTRONG 7 0 INSTALLATION INSTRUCTIONS 7 1 SETTING UP THE PUMPS ATTENTION u Make sure that the pump connections are not over stressed at the inlet and outlet connec tions Please see the table below Table 14 Allowable forces VMS S F Force Table 17 Allowable torque Armstrong VCF VCF 10 B 40 460 460 1000 1200 DN Force N Type SERRE HE VCF 2B 25 600 300 360 800 VCF 4B 25 600 300 360 800 VCF 6B 32 600 300 360 800 VCF 15 B 50 460 460 1000 1200 VCF 85 B 100 3600 6100 4800 8600 Table 18 Allowable forces VMSCF Force N VMSCF 32A 20090283 C Table 15 Allowable torque VMS S F Moment Nm VMSCF 45A VMSCF 65A 100 V S F 15 B V S F 85 B 20090283 C Table 16 Allowable forces VMSCF Force N VCF2B 25 9400 3200 3200 10400 VCF 4B 25 9400 3200 3200 10400 VCF 6B 32 9400 3200 3200 1040
21. to the provisions of the harmonized norm for pumps and which implies the regulations of Machine directive 2006 42 EG in the most recent form In case the pump is delivered with an electromotor to which this declaration refers is in accordance with the following standard EN 809 1998 A1 2009 according to the provisions of the harmonized norm for pumps and which implies the regulations of Machine directive 2006 42 EG EMC directive 2004 108 EG and Low voltage directive 2006 95 EG in the most recent form The pump is subject to this declaration of conformity as a stand alone product Make sure the appliance or installation in which the pump is built in has got a declaration of compliance with the directives listed above for its complete assembly Manchester UK 07 07 2011 Authorized representative R Strode Managing Director Armstrong Fluid Technology S A Armstrong Limited Wenlock Way 23 Bertrand Avenue Manchester Toronto Ontario United Kingdom M12 5JL Canada M1L 2P3 T 44 0 8444 145 145 T 416 755 2291 F 44 0 8444 145 146 F 416 759 9101 SA Armstrong Limited 2013 For Armstrong locations worldwide please visit www armstrongfluidtechnology com
22. 0 VCF 10 B 40 11000 2000 6500 12900 VCF 15B 50 11000 2000 6500 12900 VCF 85 B 100 60000 40000 40000 82500 VCFCF 32A 65 54000 25000 44000 74000 VCFCF 45A 80 48000 17000 31000 59600 VCFCF 65A 100 60000 21000 33000 71600 20090283 C ATTENTION 9 For the values mentioned in the tables above it is assumed that they occur simultaneously Figure 10 Allowable forces w Pumps which do not stand steady or stable on their own should be mounted on a rigid and stable base 1 9 Locate the pump at the place with the lowest risk for noise nuisance Page 16 of 40 ARMSTRONG g 1 Place and install the pump on a level stable surface in a dry and frost free room 2 Make sure that sufficient air can reach the cooling fan of the motor For this purpose the free space above the cooling fan should be at least 1 4 of the diameter of the fan cover air intake 3 Install the pump with counter flanges For pumps with non standardised connections counter flanges are delivered separately 4 Itis advised to install a valve on the supply and on the delivery connection of the pump 5 avoid medium flowing back through the pump when idle make sure a non return valve is installed 6 Make sure that the inlet of the pump is never clogged 7 1 1 INDICATORS Figure 11 Pump indicators The arrow A on the pump foot indicates t
23. 001 frequency used to pre set the motor protection switch to protect inverters V3 the pump motor combination See also armstrongintegrated com Page 7 of 40 ARMSTRONG 3 0 WARRANTY 3 1 TERMS OF WARRANTY The warranty period is settled by the terms of your contract or at least by the general terms and conditions of sales ATTENTION WS Modifications or alterations of the product sup s plied are only permitted after consultation with the manufacturer Original spare parts and ac cessories authorized by the manufacturer en sure safety The use of other parts can invali date any liability of the manufacturer for conse quential damage ATTENTION u The warranty relating to the operating reliability and safety of the product supplied is only valid if the product is used in accordance with its designated use as described in the following sections of this manual The limits stated in the data sheet must not be exceeded under any circumstances The warranty becomes invalid if one or more of the points below occur e The buyer makes modifications himself e The buyer carries out repairs himself or has these carried out by a third party e The product has been handled or maintained improperly e The product has non original Armstrong spare parts fitted Armstrong remedies defects under warranty if the points below are observed e Defects are caused by flaws in the design the materials or the production e
24. 05 2Z C3 1 5 6305 2Z C3 6305 2Z C3 6305 2Z C3 2 2 6305 2Z C3 6305 2 6306 2Z C3 3 6306 2Z C3 6306 2Z C3 5 5 6308 2Z C3 6308 2Z C3 7 5 6308 2Z C3 6308 2Z C3 11 7309 BEP 15 7309 BEP 18 5 7209 BEP 22 7311 BEP 30 7312 BEP 37 7312 BEP 45 7313 BEP Or use a thrust bearing housing Page 17 of 40 ARMSTRONG g For pump series VMS 32A 45A 65A ATTENTION For motors of 11 kW or higher block the rotor when adjustments are made to the coupling This ensures that the rotor will not come out of its bearings kW bearing kw bearing 0 37 6203 2RS C3 11 7309 BEP 0 55 6203 2RS C3 15 7309 BEP 0 75 6204 2RS C3 18 5 7309 BEP 1 1 6204 2RS C3 22 7311 BEP 1 5 6305 2Z C3 30 7312 BEP 2 2 6305 2Z C3 37 7312 BEP 3 6306 2Z C3 4 6306 2Z C3 5 5 6308 2Z C3 7 5 6308 2Z C3 7 2 1 INSTALL THE MOTOR ON PUMPS SUPPLIED WITHOUT MOTOR WITH A STANDARD MECHANICAL SEAL 681 914 05 TR 1 89 11 03 Remove the coupling guards 681 and the coupling shells 862 Remove the seal protection bracket 89 11 03 and its mounting material For pumps with a taper piece 722 with motor of 5 5 kW or higher the two bolts 914 02 or 901 02 has to be placed back to con nect the taper piece to the motor stool Thoroughly clean the motor stool 341 the shaft 210
25. 7 2 5 0 75 1 74 58 50 1450 6 5 7 5 5 3 8 3 1 1 1 1 5 76 7 60 30 1405 5 2 5 2 5 2 3 3 7 1 7 1 2 6 3 3 3 4 1 4 1 P P kW HP n Lp dB starts h 38 of 40 ARMSTRONG Table 26 Technical specifications of pumps with 4 pole 3 phase 60 Hz motors I max A P n L dB starts h Table 27 Technical specifications STM 140 Roo c OQ 20 Rin 20 c 250 Risse Q 550 Rin s c O gt 1330 Rin 15 c gt 4000 Us VDC 2 5 lt U 30 11 3 TORQUES OF COUPLING BOLTS POS 914 01 Dimensions Torques Nm Steel Steel Cast iron Aluminium Cast iron Page 39 of 40 ARMSTRONG 11 4 CE DECLARATION OF CONFORMITY Armstrong Fluid Technology Wenlock Way Manchester M12 5JL UK Tel 44 0 8444 145 145 Hereby declares as manufacturer entirely on his own responsibility that the products Vertical multi stage centrifugal pumps series VMSV Serial number 01 2010 700000 52 2014 999999 In case the pump is delivered without motor to which this declaration refers is in accordance with the following standard EN 809 1998 A1 2009 according
26. NERAL Vertical pumps VMSE VMS S The vertical multi stage centrifugal pumps VMSE VMS S VMSCF and VMSLHS are produced by Armstrong 5 8 INTENDED USE The pumps VMSE VMS S VMSLHS and VMSCF are suitable to transport and increase the pressure of cold and hot water without wear to parts within the indicated working range The transport of liquids with a different viscosity or density than water is possible as well For this a motor with an adjusted power is used Ask Armstrong or your distributor for advice Any other or further use of the pump is not in conformity with its intended use Armstrong does not accept any liability for any damage or injury that re sults from this The pump is produced in accordance with the current standards and guidelines Use the pump only in a perfect technical state in conform ance with the intended use described below VMSCF VMSLHS The Intended use as laid down in EN 12100 1 is the use for which the technical product is intended accord ing to the specifications of the manufacturer The use of the product has been described in the sales brochure and in the user manual Always Observe the instructions given in the user manual When in doubt the product must be used as becomes evident from its construction version and function Page 12 of 40 ARMSTRONG 5 9 WORKING RANGE VMS 32A 45A and 65A The working range of the pumps in this series
27. broken Contact the supplier The coupling between pump and motor shaft is loose Tighten the connecting screws to the recommended torque Page 25 of 40 ARMSTRONG g Problem Pump supplies insufficient capacity and or pressure Possible cause Outlet and or inlet shut off valve is closed Possible solution Open both shut off valves There is air in the pump The suction pressure is insufficient Vent the pump Increase the suction pressure Pump rotates in the wrong direction Change over L1 and L2 of the three phase supply The suction line has not been vented Vent the suction line Air bubble in the suction line Install the suction line with pump end higher than the other end Pump sucks air because of leakage in the suction line Repair the leakage Too little water consumption so air bubbles clog up in the pump Make sure the consumption increases or use a smaller pump The diameter of the suction line is too small Capacity of water meter in the supply line is too small Foot valve blocked The impeller or the diffuser is blocked Increase the diameter of the suction line Increase the capacity of the water meter Clean the foot valve Clean the inside of the pump O ring between impeller and diffuser is gone Replace the O rings O ring not resistant to the medium to be pumped Replace O ring by an O ring with better
28. cifications PTC STM e Connect the motor using a motor safety 140 EK switch t C 140 Rao Q 20 Rin 20 c 250 5 lt 550 c gt 1330 Rin 15 c gt 4000 U VDC 25 U 30 Page 20 of 40 ARMSTRONG 7 4 COMMISSIONING WARNING The pump must not be switched on when it is not completely filled up ATTENTION w Seen from the top of the motor the pump should rotate clockwise See 7 1 1 Indicators 16 B In case of a 3 phase motor the rotating direction can be changed by exchanging two of the three phase wires 7 4 1 IN AN OPEN OR CLOSED CIRCUITE WITH SUFFIDIENT SUPPLY PRESSURE 3 C A mE B iin 050050505 STON F lt SPY Figure 12 Pump with open or closed circuit 1 Close the suction shut off valve A and the outlet shut off valve B Open the fill plug C Gradually open the suction shut off valve until the liquid flows from the fill plug C Close the fill plug Fully open the suction shut off valve Check the rotational direction of the pump Fully open the outlet shut off valve oN Noose 7 4 2 IN AN OPEN CIRCUITE WITH LIQUID LEV EL LOWER THAN THE PUMP
29. consult your supplier Address data for service and technical support Armstrong Fluid Technology Wenlock Way Manchester United Kingdom M12 5JL Tel 44 0 8444 145 145 Page 5 of 40 ARMSTRONG 2 2 OBTAINING DATA AND INFORMATION VMS duijvelaar pompen 32A 45A 65A C ARMSTRONG g Armstrong pumps The name plate indicates the type series size main operating data and identification number Please quote this information first two lines in all queries repeat orders and particularly when ordering spare parts If you need any additional information or instructions exceeding the scope of this manual or in case of damage please contact Armstrong s nearest Figure 5 Pump without motor customer service centre duijvelaar pompen ARMSTRONG Armstrong pumps 1 Figure 4 Pump with motor Q nom Figure 6 Duty point Table 2 Description nameplate Indication Meaning VMS 4 40 Pump type ser nr Serial number 19 2004 234567 19 Production week 2004 Production year 234567 Product identification as built file Sic EPDM Ca Rotating part mechanical seal Carbon Sic Stationary part mechanical seal Siliconcarbide EPDM Static sealing O rings EPDM PN 10 Pressure class flange connection Q m h USGPM Nominal capacity see Q H curve above H PSI Nominal head see Q H curve above lon A Nominal current see 2 2
30. ctivated WARNING Please observe all instructions set out in the chapter Commissioning Startup before returning the product to service 4 5 ENVIRONMENTAL ASPECTS 4 5 1 GENERAL The products of Armstrong are designed to function in an environmentally friendly way during their entire life Therefore when applicable always use biodegradable lubricants for maintenance ENVIRONMENTAL INSTRUCTION amp Always act according to the laws bylaws regulations and instructions with respect to health safety and the environment 4 5 2 DISMANTLING Dismantle the product and dispose of it in an environmentally friendly way The owner is responsible for this 4 Y ENVIRONMENTAL INSTRUCTION Ask at the local government about the re use or the environmentally friendly processing of discarded materials Page 9 of 40 ARMSTRONG g 5 0 PUMP INTRODUCTION 5 1 MODEL KEY Table 4 Model key Example VMSSF85A 3 1 B VMS S VM 85 3 1 B Label Product Label All wetted parts Stainless Steel 1 4301 AISI 304 Cast Iron pump foot and top bracket hydr 1 4301 AISI 304 Material Construction All wetted parts Stainless Steel 1 4301 AISI 304 with closed coupled motor All wetted parts Stainless Steel 1 4401 AISI 316 Male thread with non return valve insert Oval flange with female thread Connections Round flange lt 85 I3 Victaulic connections Tri clamp connections Capacity
31. e pump is suitable for use in an environment with risk of explosion It is allowed to install the pump in a zone which is classified in directive 1999 92 EC When in doubt it is compulsory to check the above Directive 5 10 2 INDICATION x 112 G T3 T4 ARMSTRONG CE 0038 167363 Figure 10 Indication sticker explosion safety Table 10 Explosion safety Indication Meaning II Product group for use above ground with the exception of mine working where there can be danger of explosion due to mine gas and or flammable substances 2 Category 2 Equipment in this category is intended for use in areas in which explosive atmospheres caused by mixtures of air and gases vapours or mists or by air dusts mixtures are likely to occur G Suitable for an environment that is explosive due to gas vapour or fumes not suitable for an environment that is explosive due to dust T4 T3 Temperature class T4 for medium temperatures up to 100 C T3 for medium temperatures up to 60 C ATTENTION 11 When the pump is placed an explosion E hazardous environment no pump should be opened or disassembled on site Due to the probable creation of sparks during loosening and tightening of nuts and bolts 5 10 3 COMMISSIONING CHECK LIST It is compulsory to check these points prior putting the pump in operation e Check if the ATEX data on the motor and the pump are in line with the specified category See table
32. he flow direction of the liquid The arrow B on the top bracket indicates the rotating direction of the motor 7 1 2 INSTALL BYPASS Install a bypass if the pump operates against a closed valve The required capacity of the bypass is at least 10 of the optimum volume flow At high operating temperatures a higher volume flow is required Refer to the table Minimum volume flows in the paragraph Working range 7 2 MOUNTING A MOTOR ON THE PUMP ATTENTION w It is advised to use a specially designed Armstrong motor Before installing an other brand standard IEC norm motor Armstrong has to be consulted to verify the applicability The motor has to conform to the following conditions e Reinforced bearing at driven end to withstand the axial force e Axially fixed rotor to minimize the axial play of the pumps hydraulic e Smooth shaft no key lock to improve the coupling grip and to improve the motor balance e Increased power output to limit the standard installed motor power e Fixed bearing at driven end to minimize the axial play The advised bearings per motor type are For pump series VMS 02A 04A 06A 10A 15A 85A Table 19 Minimum required motor Driven end Bearing Bearing type 3 phase 50 60 Hz 0 25 6203 2Z C3 0 37 6202 2Z C3 6203 2Z C3 6203 2Z C3 0 55 6202 2Z C3 6203 2Z C3 6204 2Z C3 0 75 6204 2Z C3 6204 2Z C3 6204 2Z C3 1 1 6305 2Z C3 6204 27 63
33. is created at the inlet of the impeller This under pressure enables the medium to enter the pump at the suction connection A Every stage B consists of an impeller and diffuser The passage of this stage determines the capacity of the pump The diameter of the stages is related to the centrifugal forces and its stage pressure the more stages the more pressure This total capacity and raised pressure will be guided to the outside of the pump between the pump stages and the outer sleeve C and the medium will leave the pump at the discharge connection D 5 5 MEASURING DRAINING AND VENTING The pump is provided with plugs for measuring draining and venting Connection E is meant to drain the inlet part of the pump Or to measure the inlet suction pressure using a 1 4 connection Connection F is meant to drain the outlet part of the pump Or to measure the discharge pressure using a connection Connections are meant to vent the pump system when the pump is not in operation Or to measure the discharge pressure of the pump using a G 3 8 connection 5 6 WORKING RANGE VMS 02A 04A 06A 10A 15A and 85A The working range depends on the application and a combination of pressure and temperature For specific and detailed limits advice the working ranges are described in the chapter 5 3 Modular selection The overall working range of the pumps can be summarised as follows Pump type VMS Note
34. lines u Not only must the general safety instructions laid down in this chapter on Safety be complied with but also the safety instructions outlined un der specific headings 4 2 USERS All personnel involved in the operation maintenance inspection and installation of the product must be fully qualified to carry out the work involved Personal responsibilities competence and supervision must be clearly defined by the operator If the person nel in question is not already in possession of the re quired know how appropriate training and instruction must be provided If required the operator may com mission the manufacturer supplier to take care of such training In addition the operator is responsible for ensuring that the contents of the operating instruc tions are fully understood by the responsible personnel 4 3 SAFETY PROVISIONS The product has been designed with the greatest possible care Original parts and accessories meet the safety regulations Modifications in the construction or the use of non original parts may lead to a safety risk ATTENTION Ng Make sure that the product operates within its working range Only then the product performance is guaranteed Page 8 of 40 ARMSTRONG y 4 3 1 LABELS ON THE PRODUCT The icons warnings and instructions applied to the product are part of the safety provisions The labels may not be removed or covered Labels must remain legible d
35. m h at Number of stages I3 Number of stages of which one stage with reduced head Design version 5 2 DESCRIPTION OF THE PRODUCTS The vertical single or multi stage centrifugal pump series are designed for pumping clean or lightly aggressive watery mediums Suction and discharge of the pump are in line making the pump easy to install The hydraulic assembly is driven by an electric motor All hydraulic parts of the pump are made of stainless steel 5 3 MODULAR SELECTION To suit almost every application the pump is assembled out of modules which can be selected depending on the required working range Basic modules are e Basic pump model which defines the capacity pressure and basic material Connections which define the suction and discharge connection as well as the base plate Sealings which define the elastomers the mechanical seal and the shaft seal type Electric motor which defines all requirements of the motor such as motor size power voltage frequency and all possible motor accessories 5 4 OPERATION SS Figure 7 VMSF 85A Page 10 of 40 ARMSTRONG During centrifugal operation of the pump an negative pressure
36. ng Mount the pump foot tensionless Support the connections Page 24 of 40 ARMSTRONG g Possible cause Problem Pump is vibrating or noisy Malfunction Coupling mounted incorrectly Possible solution Install the coupling in parallel Checkpoints Faulty setting of the hydraulic assembly Adjust the assembly according to the manual There is no water in the pump No supply Fill and vent the pump Make sure there is sufficient supply Check for blockages in the supply line Bearings of pump and or motor worn Have the bearings replaced by a certified company Available NPSH too low cavitation Pump does not work in its working range Improve suction condition Select another pump or adjust the system to work within its working range Pump is standing on an uneven surface Internal blockage in the pump Level the surface Have the pump inspected by a certified company Pump does not start No voltage on the terminal clamps Check the power supply e Circuit e Main switch e Fuses Check the motor safety relay e Earth leakage switch e Protective relay Thermal motor safety Switch triggered Reset the thermal motorsafe ty Contact the supplier if this problem occurs more often Check if the correct value is set Find the correct value lhom on the motortype plate The motor is running but the pump does not work The pump shaft has
37. ock the rotor d CARTRIDGE SEAL ya when adjustments are made to the coupling This ensures that the rotor will not come out of its bearings Remove the coupling guards 681 and the coupling shells 862 Remove the seal protection bracket 89 11 03 and its mounting material For pumps with a taper piece 722 with motor of 5 5 kW or higher the two bolts 914 02 or 901 02 has to be placed back to connect the taper piece to the motor stool Thoroughly clean the motor stool 341 the shaft 210 the coupling shells 862 and the motor shaft Loosely fasten the coupling shells 862 with the coupling pin 560 on the shaft 210 Use the hexagon socket head cap screw 914 01 and the nut 920 01 for this When the pump is equipped with a steel coupling never use the same coupling twice but order a new one Place the motor on the motor stool 341 Loosen the three cartridge grub screws 904 one turn Push the hydraulic pump assembly in the lowest position Tighten the three cartridge grub screws 904 firmly to the shaft Tighten the lower bolts of the coupling shells 862 so that the coupling slightly clamps around the motor shaft Lift the pump assembly to the maximum upwards position and mark the shaft Use a tyre lever to lift the coupling Page 19 of 40 WARNING Correct seal tension max 1 mm
38. our supplier for more detailed advice 6 Forstandard motors see the technical 24 22 2 6 specifications When the pump is fitted with 32 4 0 4 0 another motor brand please consult the 45 46 54 motor supplier 7 Pumps that are intended for 50 Hz operation 65 6 1 6 1 may not be connected to 60 Hz Table 9 Specific applications d Type Application area a Drinking water supply systems irrigation 20 VMS systems water treatment systems carwash 15 systems sprinkler systems 09 Water supply systems for drinking water 5 softened and demineralised water systems N VMSS for brackish water sea water and swimming pool 40 50 60 70 80 90 100 110 120 water however limited with respect to Tm temperature pressure and chlorine percentage Systems for boiler supply and discharge of Figure 9 Minimum volume flows in of VMSCF water optimum temperatures t Reverse osmosis installations and high VMSLHS i pressure cleaning systems VMSE Drinking water supply systems Page 13 of 40 ARMSTRONG 5 10 EXPLOSION SAFETY w This sub chapter contains fundamental infor mation which has to be taken in consideration when installing the pump with ATEX permis sion in a hazardous environment 5 10 1 GENERAL Stickers or indicators on the pump sleeve and the motor indicate whether th
39. t eee ee ene u 8 4 5 Environmental aspects 8 5 Pump Introduction 5 1 DEC M 9 5 2 Description of the product nnns 9 5 3 Modular selection 9 5 4 Operation eee 9 5 5 Measuring draining and venting L L l nsn nunan 10 5 6 Working range VMS 024A 10A 15A and 85A l n 10 NACI N Em 11 5 8 Intended n c 11 5 9 Working range VMS 32A 45A and 65 12 5 10 Explosion safety EE ASEEN EAEE nennen nennen 13 5 11 14 6 Transport 6 1 TRANS PONE ME lee 14 6 2 910 14 7 Installation instructions CA UD the PUMP 15 7 2 Mounting a motor on the pump nn sn nnns 16 7 3 Electrical 19 7 4 COMMISSIONING 20 8 Operation BNO PORATION EI T ETT 21 9 Maintenance EL
40. umber ZN Name 101 Pump casing 108 Stage casing 160 Cover 171 Diffuser 210 Shaft 230 Impeller 341 Motor stool 400 Gasket 411 Joint ring 412 O ring 433 Mechanical seal 471 Seal cover 500 Ring 509 Intermediate ring 525 Spacer sleeve 525 08 Spacer sleeve 529 Bearing sleeve 554 Washer 560 Pin 681 Coupling guard 722 Taper piece flanged 723 Flange 742 Non return valve 800 Motor 801 Flanged motor 802 Motor for close coupling 831 Fan impeller 832 fan hood 833 Terminal box 835 Terminal board 837 Condenser 862 Coupling shell 890 Baseplate fabricated or cast 900 Screw 901 Hexagon head bolt 903 Screwed plug 904 Grub screw 905 Tie bolt 913 Vent plug 914 Hexagon socket head cap scr 920 Nut 930 Safety device 932 Circlip 10 6 Pump shroud 81 37 Terminal box cover plate Page 28 of 40 ARMSTRONG 11 1 2 PARTS DRAWING MOTOR Page 29 of 40 ARMSTRONG 11 1 3 PARTS DRAWING VMSE 02A 04A 10A 14A 932 920 02 930 525 04 81 88 525 05 525 03 525 08
41. urately follow the directions and instructions e Never change the sequence of the operations to be carried out e Keep this manual or a copy of it together with the logbook in a fixed place near the product which can be accessed by all personnel 1 2 ICONS AND SYMBOLS In this manual and in all accompanying documenta tion the following icons and symbols are used WARNING Danger of electric Voltage Safety sign accord ing to IEC 417 5036 WARNING Operations or procedures if carried out without caution may cause personal injury or dam age to the product General hazard sign ac cording to ISO 7000 0434 ATTENTION I 15 used to introduce safety instructions whose non observance may lead to damage to the product and its functions ENVIRONMENTAL INSTRUCTION s Remarks with respect to the environment 2 0 IDENTIFICATION SERVICE AND TECHNICAL SUPPORT 2 1 OBTAINING DATA AND INFORMATION VMS 02A 04A 06A 10A 15A 85A The name plate indicates the type series size main operating data and identification number Please quote this information in all queries repeat orders and particularly when ordering spare parts If you need any additional information or instructions exceeding the scope of this manual or in case of damage please contact Armstrong s nearest customer service centre VMSCF 85 2 1 B ARMSTRONG 15kW 12 2kW 50Hz Ip 2930851021B Seal Ca Sic EPDM o 85mh PN10 20 100 8 381 Eas
42. uring the entire life of the product Replace damaged labels immediately 4 4 SAFETY PRECAUTIONS 4 4 1 DURING NORMAL USE e Contact the local electricity company for questions about the power supply e Cover the parts that can become hot so direct contact is impossible e When applicable always place unreformed coupling protection plates to protect the coupling before putting the pump into use Make sure that the coupling protection plates are never in contact with the running coupling e Always close the terminal box on the pump 4 4 2 DURING INSTALLATION MAINTENANCE AND REPAIR During installation maintenance and Repair Only authorised personnel may install maintain and inspect the product and repair electrical components Observe the local safety regulations WARNING Always disconnect the energy supply to the prod uct first before installation maintenance and repairs Secure this disconnection WARNING Surfaces of a pump can be hot after continuous operation WARNING Make sure that no one can be near rotating components when starting a pump WARNING Handle a pump with dangerous liquids with the utmost care Avoid danger for persons or the environment when repairing leakages draining liquids and venting It is strongly recommended to place a relief barge under the pump WARNING Immediately following completion of the work all safety relevant and protective devices must be re installed and or re a
43. y Access 5 n fix 2900rpm Hydr PN40 80 C 2 600097191 140 C PN25 Prod Conn PN16 Figure 1 Pump with motor VMSCF 85 2 1 B ARMSTRONG 160 12 2kW 50Hz ip 2930851021 Seal Ca Sic EPDM a 85mh PN10 20 100 C 2 381 Easy Access 5 n fix 2900rpm Hydr PN40 80 C z Po 600097191 140 C PN25 Prod Conn PN16 Figure 2 Pump without motor h I I I I I I I I I I I i P C Q Figure 3 Duty point Page 4 of 40 ARMSTRONG Table 1 Description sticker Indication Meaning VMSCF 85A 2 1 B Basic pump type design version B 15 kW 12 2 kW Nominal motor poweri required power 50 Hz Nominal frequency Ca Sic Mechanical Seal Surface Code See 2 2Seal codes EPDM Pump Elastomers Q 23 6 1 5 Optimum capacity running at fixed speed see fig Duty point H 38 1 Optimum heads running at fixed speed see fig Duty point n fix 2900 rpm Rotation speed indication at which Q H are given Hydr 140 C PN25 Maximum temperature at mentioned pressure Conn PN16 Pressure Class connection Seal PN10 20 100 C Maximum pressure at mentioned temperature Easy access Seal construction type ID 2930851021B Pump ID gt as build file PO 600097191 Production order number Prod WW YYYY XXX Production week year and production serial number 1 Frame size in case without motor 2 Atlower pressure a higher temperature is allowed please
Download Pdf Manuals
Related Search
Related Contents
Asrock X79 Extreme6 AFL3-12A/W15A-BT Panel PC D_Mostab, Version 5 Bar Code Print and Apply Smog DADdy™ User Manual bedienungsanleitung instruction manual mode d'emploi 設置ガイド - Bose X-Treme™ Electric Scooters XMB-320 Montage- und Bedienungsanleitung für Gelenkarm Copyright © All rights reserved.
Failed to retrieve file