GENICOM Matrix Printers 3850/3870Plus Quick
Contents
1. on 12 Press the LOAD FF key to load the paper into the printer LOAD PAPR FRONT1 message will be displayed 13 Press the ON LINE key the printer now is ready to print GB 13 Maintenance amp Troubleshooting Maintenance amp Troubleshooting Cleaning the Printer Make sure the printer has been turned off for at least 15 minutes before starting any cleaning operations Periodic cleaning will help keep your printer in top condition so that it will always provide optimal performance e Use a neutral detergent or water solution on a soft cloth to clean dirt and grease from the cabinet of the printer e Do not use an abrasive cloth alcohol paint thinner or similar agents because they may cause discoloration and scratching e Vacuum the inside of the printer in order to remove paper dust and other particles e Wipe the carriage rail with a soft dry cloth GB 14 Maintenance amp Troubleshooting Printing the Self Test If you need to know any printer setting and to check if the printer is working well print the self test Make sure that the printer is turned on and the paper is present If not load the paper into the printer see Step 5 Loading Fanfold Paper Proceed as follows 1 9 Press the ON LINE key to disable the printer The ON LINE led should go out and the display shows OFF LINE Press the MENU key to enter the Operational Menu The display shows OPERATIONAL MENU After a time2. out of a few seconds the first menu item is displayed FONT STYLE Now press the T key until the display shows TEST MODE Press the ENTER key Thedisplay shows TEST PAPER WIDTH Press the ENTER key and then use the J key to select the desired print width based upon the type of paper which you loaded Push the ENTER key to save your selection The display reads TEST START TEST Press the ENTER key then the J key The display shows TEST START N Press 4 to change LCD display to read TEST START Y Press the ENTER key and the test pattern will begin printing 10 To stop the test printing and to exit test mode press the ON LINE key GB 15 LCD Display Messages LCD Display Messages The display messages can be divided into different groups Initial Set Up ISU Menu System Menu Operational Menu Paper path intermediate status Printer fault status error messages Printer On Line status Messages from the Host Error Messages When an error condition occurs e the printer enters in WAIT state e the display will show the first message indicating the error Then another second message will be displayed giving more specific information about the error condition After you have alleviated the error condition press the ON LINE key to clear the error condition A G A NOT OPER ndication The automatic gap adjustment A G A ADJUST THE GAP is not enabled Solution Adjust the gap manual
3. GENICOM Matrix Printers 3850 3870Plus Quick Reference Guide GEK 01009 Safety Information Safety Information A Never remove any printer cover unless it is necessary for the installation of a printer accessory and expressly described in the User s Manual on the CD Rom B Please retain the printer covers in a safe place because they should be reinstalled if you decide to remove any printer accessory The following areas of the printer should be covered for safety reasons Rear Pull Tractor Assembly Covers ASF Area Covers The above openings must always be protected with their cover when the corresponding option is not installed Do not touch inside and do not insert any object into these openings or into the gears GB ii Table of Contents Table of Contents Safety IMfOrmation ccccecceseceseeeseneeeeeeeeeeseaeseseeeenseeeseeseseeeenseeeeneneeas ii Table Of COMteNtS c scccsseecescesseeeseeeenseeeeeeeeseneeenseeeeeeesesseeeaseenenseees iii Step 1 Unpacking Your Printer s ssssnseunennneunneunnnnnnennnnnnnnnnnnnnnnnnnna 1 Carton COMEM Sieisen ornet enen i aa itaenea E aa ete eh ed a 1 P interPatS 2 08 tei Se a A i ee 1 FONE VIW oiou taliane aE EA N TEE A EE ENRE EE 1 FRO A AEAN E A E EAE TAAT 2 Choosing a Suitable Location ccceeceeeeeeeeeeeeeeeeeeeeteeeeeeeeeseaeeeseeeteaeeeeaeerias 2 Removing the Shipment LOCKS ccceecceeseeeeeeeeeeeeeeeeseeeeeeeeseeeseeeeeeeaeeeneeen 3 Ste
4. e winding knob in the wrong direction GB 4 Step 2 Installing the Ribbon Cartridge 4 Align the left and right cartridge supports with the locking points The Extended Life Black cartridge 1A3000B04 or the Color cartridge 1A3000B02 to be used when the color kit is installed has only one cartridge support 5 Slide and insert the ribbon guide between the print head and the ribbon guide mask holding it perpendicular to the print head Make sure that the ribbon is inserted correctly between the print head and the print head mask If the color kit option is installed on your printer insert the white plastic snap arm onto the color kit ribbon shifter as shown in the following figure Color Kit Ribbon Shifter GB 5 Step 2 Installing the Ribbon Cartridge 6 Turn the ribbon winding knob in the arrow direction located on the cartridge to take up slack in the ribbon 7 Push the cartridge down gently until it clips into place at all four locking points 8 Turn the ribbon winding knob again in the direction of the arrow to take up slack in the ribbon 9 To ensure that the ribbon guide runs freely along the ribbon manually move the print carriage horizontally Replacing the Ribbon Cartridge 1 Makesurethat the printer is turned off for at least 15 minutes Pay attention to the print head because it becomes hot during operation 2 Open the top printer cov
5. ement Canada cccecceeseeeeeeeeseeeseneeeeeeeseeeetseeseaeeeseeen 19 Ubereinstimmungserklarung Deutschland c ccccccssesesesesescsceteeeesesees 19 Compliance Statement EUrope cccceecceeeeeeeeeeeeeeeseeeeeeeeeseeeeeneeeteaeeeseeens 20 IINE E EAE cfenatiehs Meats eh eet shias TEA eMac rated litet seas 20 International Compliance 0 0 eee eeeeeeeeeeeeeeeeeeeeeaeeeeaeeseaeeesaeeseaeeeeeeeneeeeaees 20 Trademark Acknowledgements cccceeeeseeeeeeseeeeeenneeeeeseneeeeseeeeenenaeeereeaes 20 GB iii Step 1 Unpacking Your Printer Carton Contents Together with the Quick Reference Guide the following items are included in the carton Notify any damage to your supplier Ribbon Cartridge 1A3000B01 Ribbon Cartridge 1A3000B04 Power Cable Printer Parts Front View Operator Panel Paper Knob Front Tractor Assemblies Cover Power Switch GEK 01009 GB 1 Step 1 Unpacking Your Printer Rear View Rear Paper Slot Top Cover Cover Interface Connectors ASF Area Cover Power Cable Connector Rear Pull Tractor Attachment Area Covers Choosing a Suitable Location Consider the following points when you choose the location for your printer e The distance between the printer and the host computer must not exceed the length of the interface cable The location must be sturdy horizontal and stable e Your printer must not be exposed to direct sunlight ex
6. er 3 Slidethe ribbon guide out of the print head 4 Remove the used ribbon cartridge by lifting it up Now you are ready to insert the new ribbon cartridge GB 6 Step 3 Starting up the Printer Step 3 Starting up the Printer Host Computer Connection This printer can be connected to your host computer via two available interfaces The interface connectors are located in the rear of the printer e A bidirectional EEE1284 parallel interface e A RS232C RS422A serial interface Before connecting the interface cable make sure that the printer and the host computer are turned OFF Insert the paralla interface cable into the parallel connector and fasten it by means of the clips Insert the serial interface cable into the serial connector and fix it fasteni ing the two screws on both sides of the connector Parallel interface Serial interface Software Driver Selection At this point it is necessary to configure your printer for your application package The installation procedures depend upon the host environment Follow the instructions in the readme file you find on the CD Rom Ina WINDOWS 95 98 2000 environment the printer supports the Plug amp Play feature The printer drivers of GENICOM printers can be found at the Internet Address http www genicom com drivers genicom htm GB 7 Step 3 Starting up the Printer Power Connection You need a power outlet compatible with the p
7. iance Statements Compliance Statement Europe Warning This product meets the interference requirements of EN55022 Ina domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Energy Star As an ENERGY STAR Partner GENICOM has determined that this product meets the ENERGY STAR guidelines for energy efficiency The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment The program backs the development and dissemination of the products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos are uniform among participating nations International Compliance EN55022 1998 Emissions Series C EN 61000 3 2 1995 Power line harmonics EN 61000 3 3 1995 Power line flicker EN55024 1998 Immunity Characteristics EN61000 4 2 1995 E S D EN61000 4 3 1995 Radiated Susceptibility EN61000 4 4 1995 EFT EN61000 4 5 1995 Surge EN61000 4 6 1996 R F Common mode EN61000 4 11 1994 Voltage dips and interruptions Trademark Acknowledgements GENICOM is a registered trademark of GENICOM L L C The following companies own the other trademarks used in
8. ies and options available for your printer Contact your dealer for information on ordering any of these items Consumables Supplies Order Comments Number Black Ribbon 1A3000B01 Use on 3850 w o ribbon shifter Extended Life Black 1A3000B 04 Use on 3870Plus Ribbon 3850 needs ribbon shifter installed 4 Color Process Ribbon 1A3000B02 Use on 3870Plus 3850 needs ribbon shifter installed Accessories and Options Supplies Order Comments Number Auto Sheet F eeder 1A3003B01 Use on either 3850 or 3870Plus ASF Extension Modules 1A3003B02 Use on either 3850 or 3870Plus Color Kit Ribbon 1A3003B04 Standard on 3870Plus Shifter Option for 3850 Stationary Pedestal 1A3003B06 Use on either 3850 or 3870Plus Tilt Pedestal 1A3003B05 Use on either 3850 or 3870Plus Additional 4 Pin Front 1A3003B10 Use on 3850 Push Tractor Assembly Additional 6 Pin Front 1A3003B11 Use on 3870Plus Push Tractor Assembly Additional 4 Pin Rear 1A3003B 12 For Push Pull Mode Operation Pull Tractor Assembly Use on either 3850 or 3870P lus GB 18 Compliance Statements Compliance Statements FCC Compliance Statement USA This equipment complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation If this equipment does cause harmful interference t
9. lug of the printer s power cord Always use a grounded outlet 1 Make sure the power outlet is near the printer location and easily accessible 2 Make sure that the power switch isin O position OFF 3 Insert the power cable plug into the printer connector and the other power cable end into a convenient outlet the figures shows the European version 4 If you need to turn the printer on press the power switch in the position ON GB 8 Step 4 Selecting the Display Language Step 4 Selecting the Display Language The display messages for this printer can be displayed in five different languages English Default French German Italian and Spanish To select the language that you prefer proceed as follows 1 Hold the MENU key down on power up The display shows STARTING UP 2 Shortly after the power comes up the LCD displays the following message SYSTEM MENU 3 Release the MENU key TheLCD displays the first menu item CHARACTER SET 4 Now press the J key until the LCD language function displays LCD LANGUAGE Press the ENTER key to enter this function Press the 4 key to scroll the LCD languages iCD ENGLISH LCD FRANCAIS LCD DEUTSCH LCD ITALIANO LCD ESPANOL 7 When the desired language is displayed press the ENTER key again to select it 8 Press the ON LINE key to exit menu GB 9 Step 5 Loading Fanfold Paper Step 5 Loading Fanfold Paper Thi
10. ly Press the ON LINE key to clear the error condition BUFFER OVERFLOW ndication An overflow condition occurs in the buffer CHARACTER LOST if the serial interface is selected Solution Turn the printer off and the buffer will be cleared Press the ON LINE key to clear the error condition DATA SET OFF Indication The printer detects a remote connection serial interface error The DST or DCD signal was not sensed Solution Press the ON LINE key to clear the error condition FRAMING ERROR Indication The stop bit is not detected on complexion WRONG CHARACTER of the next reception Solution Press the ON LINE key to dear the error condition INTERLOCK ERROR ndication At power on the rear tractor assembly CHECK INSERTION or the rear cover has not been correctly inserted Solution Press the ON LINE key to clear the error condition GB 16 JAM ON FRONT1 CHECK PAPER 3870Plus model only JAM ON FRONT2 CHECK PAPER 3870Plus model only OVERRUN ERROR CHARACTER LOST PAPER JAM CHECK ALL PATHS PARITY ERROR WRONG CHARACTER PRINT INTEGRITY RIBBON BLOCKED CHECK RIBBON LCD Display Messages Indication A paper jam error condition occurs in Front 1 paper path Solution Check the front 1 push tractor and remove the jammed paper Press the ON LINE key to clear the error condition Indication A paper jam error condition occurs in Front 2 paper path Solution Check the front 2 push tractor and
11. o radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e _Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment to an outlet on a circuit different from that to which the receiver in connected e Consult the dealer or an experienced radio T V technidan for help FCC Warning Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note the following e The use of a non shielded interface cable with the referenced device is prohibited e The length of the parallel interface cable must be 3 meters 10 feet or less e The length of the serial interface cable must be 15 meters 50 feet or less e Thelength of the power cord must be 3 meters 10 feet or less Compliance Statement Canada This digital apparatus is in conformity with standard NMB 003 of Canada Cet appareil num rique est conforme a la norme NMB 003 du Canada Ubereinstimmungserklarung Deutschland Bescheinigung des Herstellers I mporteurs Hiermit wird bescheinigt dass der Drucker der Maschinenlarm informationsverordnung 3 GSGV 18 01 1991 entspricht Der h chste Schalldruckpegel betr gt 70 dB A oder weniger gem EN 27779 1991 GB 19 Compl
12. p 2 Installing the Ribbon Cartridge csseccssessseseeeeeeteees 4 Replacing the Ribbon Cartridge ceeecceeeceeeeeeeeeeeeeeeeseeeeeeeeeseaeeteeeteeeeeeees 6 Step 3 Starting up the Printer cccsecssssseeeeeseeeeeseeesseeenseeeeeseeees 7 Host Computer Connection cecceeccceseeeceeeeeeeeeceeeeeeeeseaeeseaeeseaeeseeeseeeeeaeene 7 Software Driver Selection eeeceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeseaeeesaeeseaeeeeeeteas 7 Power Connection ATETA E ATAT 8 Step 4 Selecting the Display Language s ccsecsesseesseeeeeeees 9 Step 5 Loading Fanfold Paper cccscccssscesseeeeseeeseseeesseeeenseeeeesees 10 Maintenance amp Troubleshooting cssseecceseseeeeeseeeeeseeseeneneeseenenens 14 Cleaning the Printer iishe iao esc oer tern ad SN 14 Printing the Self NeStsscuss oles Aer th ese ee 15 LCD Display MeSSages cssecceseeeeeseeeseeeseseeeenseeeeeeeeeseaesenseeeeeseeess 16 Error MeSSageS wisi act i ies ets ed etl de ee eve TaN 16 Supplies and Options cccccsecesseeeseeeeeseeeseeeeeseeeenseeeeeeeeseseeeenseeeeeeees 18 Consumables setin onii dies ieee ain debit 18 Accessories and Options ccccesceeeseeesceeeneeteaeeseeeeeaeeeeaeeteaeessaeeeeaeeteas 18 Compliance Statements ccccsccssecceeeeeeeseesseeseseeeeeeeeesseeseseeeenseeeees 19 FCC Compliance Statement USA ecccecceeeeseeeneeeeereteeeeeeeeeteaeeesaeeseneeteaees 19 Compliance Stat
13. remove the jammed paper Press the ON LINE key to clear the error condition If paper jams are not present and the error message still appears refer to Tuning the Paper Sensors in the User s Manual you find on the CD Rom Indication An overflow condition has occurred in the buffer and the data has been lost Solution Press the ON LINE key to clear the error condition Indication A paper jam error condition occurs in Front 1 and or Front 2 or ASF paper paths Solution Check all the paper paths and remove the jammed paper Press the ON LINE key to clear the error condition If this error is displayed during the parking procedure of fanfold paper first press the ON LINE key to cancel the jam message and then the PARK key again to complete the park procedure Indication The parity condition and receive data parity do not match Solution Press the ON LINE key to clear the error condition Do not move the platen knob Indication Abnormal printout because of a possible print carriage blockage Solution Press the ON LINE key to clear the error condition Indication The ribbon is blocked Solution Check that the ribbon is correctly inserted Turn the tension knob to make sure that the ribbon is not jammed Check for proper installation of the ribbon guide on the print head Press the ON LINE key to clear the error condition GB 17 Supplies and Options Supplies and Options This appendix lists the supplies accessor
14. s sequence describes how to load the fanfold paper with the Frontl Push tractor assembly default For the other paper paths please see the User s Manual you find on the CD Rom 1 Turn the printer on 2 Open the tractor area cover turning it upwards and lay it on the top of the printer 3 Unlock the sprockets of the tractor moving the sprocket levers up for the 3870Plus model or down for the 3850 model Slide the left sprocket to the first printing column GB 10 Step 5 Loading Fanfold Paper 4 Space the paper guides along the tractor bar Open the sprocket covers of the left and right sprocket 5 Hold the fanfold paper in front of the sprockets and insert the paper perforation on the left sprocket pins and close the sprocket cover 6 Insert the paper on the right sprocket pins If you have the 3870Plus model make sure that the paper is correctly inserted under the paper jam sensor Close the sprocket cover GB 11 Step 5 Loading Fanfold Paper 7 Match the left sprocket with the ninth position Adjust the right sprocket gently to remove slack from the paper 8 Lock both sprockets moving the sprocket levers down for the 3870Plus or up for the 3850 models 9 Close the tractor area cover GB 12 Step 5 Loading Fanfold Paper 10 The paper must be loaded as shown in figure 11 Press the PATH key to select the Front 1 push path until the FRONT 1 led is turned
15. this manual GENICOM L L C Centronics International Business Machines Corporation BM GB 20
16. treme heat cold dust or humidity see Printer Specifications in the User s Manual you find on the CD Rom e You need a power outlet compatible with the plug of the printer s power cord GB 2 Step 1 Unpacking Your Printer Additionally you must make sure that when you install the printer in the selected location there are sufficient clearances on all sides for easy operation The required space is shown below Removing the Shipment Locks Open all the printer covers and make sure that you remove all the shipment locks from the printer GB 3 Step 2 Installing the Ribbon Cartridge Step 2 Installing the Ribbon Cartridge 1 Find the ribbon cartridge among the accessories Make sure that you are using only GENICOM original consumables Ribbon Guide 1A3000B01 3850 model to be used when the color kit is not installed Ribbon Winding Knob Cartridge Supports Ribbon Guide 1A3000B 04 3870PIus model to be used when the color White Plastic Snap Arm kit is installed Ribbon Winding Knob Cartridge Support 2 Open the top cover using the small handles on either side of the top cover 3 Turn the printer on The print carriage prepares for ribbon cartridge installation Before installing the ribbon cartridge turn the ribbon winding knob in the arrow direction located on the cartridge to take up slack in the ribbon To avoid damage to the ribbon do not turn th
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