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CA eHealth Release Notes r6.1

1. nent n en en eden enna 37 High Availability Known Issues 000 ccc cnet eee e nett eee eee 37 Monitor Tool Wrongly Triggers Failover 00 cece ect tte tenets 37 Oracle Resource Fails to Start 0 ccs sc ese AGANG AA eee eee eta EP Ea aat 37 Sun Cluster Version 3 1 Commands May Not Work 2 2 2222 000 cece eee eects 38 Juniper RPM Known ISSUES 00 nananana nananana nnn eben ent eens 38 Jitter Definition for Juniper RPM Differs 0 0 0 0 cen ene n eens 38 Juniper RPM May Record Microsecond Response Times as 0 00 0 c cece eee eee 38 Juniper Routers and Destination Element Must Use Same NTP Server 000 38 OneClick for eHealth Console Known Issu S 0000 c eect tenet nett eees 39 Refresh Option Only Updates Status Screen n eae 39 Java Error Occurs When Creating New View 0 ccc een teen eens 39 Report Center Known ISSUES 2 0 00 cece ene n teen eee eee e tenes 39 Data on Report Does Not Match Standard HTML or PDF Format 00 00 eee eue 40 HTTP 404 Error in eHealth Report Center 22 2 aaa nananana aaneen a nnn 40 Log On Again Link Fails 2 222 etn e EEE ER RAD 40 Need Adobe Reader Version 7 0 to Print PDF Reports cece ee eee eee 40 6 Release Notes Some Sample Reports Do Not Have Save Report Option 00 rnnr eee eee 41 Report Center Not Immediately Available After Upgr
2. 22 13 Other Enhancements 2222 13 Report Centers osocccccccessecisesdecsdsaeds O OO OOE ERRO OR EEE E OE aaa 14 Traffic Accountant asaru nonar rrun n nrn r rrur n nnar r aaron aaraa a rnanan nann 14 Chapter 3 System Requirements 15 HardWare setea ears pa aa kaaa care artes ars nak a Aa a R eh ga GN cet eet a Ga EA gna NG GNG a Uta 15 SOWA 6 3 2a NG NG KING NG DING NG AI ERA CRO A DETRARRE O AE A EOE EPTO EADE OE EDE 17 Patch Requirements ananuna nannaa nananana nanana anaana anaana aaan 19 Operating System Support aaa anaana annann naaraan cece te teen eee eee 20 Chapter 4 Installation Considerations 21 Pre installation Guidelines 2 0 0 0 a 21 Pre installation and Upgrade Tasks for Oracle 1 2 0 ence eae 22 Pre installation and Upgrade Tasks for Solaris annaa aa anaana naaar 23 Pre installation and Upgrade Task for UNIX 200 0 n ene ene 24 Pre Installation and Upgrade Tasks for Windows 2 2 2222 00 ccc ccc cette 25 Pre installation Tasks for Using Application Response 00 ec eee eee 26 Traffic Accountant Installation Considerations 0 aseenaan annn eee ees 26 Contents 5 Upgrade Considerations 2 2 2 27 Upgrade Prerequisites for eHealth on Remote Polling Sites ccc eee 28 Upgrade Prerequisites for Using SNMPv3 Functionality oona aaan 000 cc cc cece eee 29 Post Installation Guidelines 2 ene
3. eHealth Report Designer Reference Guide The title of the eHea th Report Designer Guide became the eHealth Report Designer Reference Guide eHealth Reports User and Administration Guide The following deliverables have been consolidated to become the eHealth Reports User and Administration Guide Capacity Planning with eHealth eHealth Report Management Guide Using eHealth Reports for Capacity Planning eHealth Response Administration Guide The following deliverables have been consolidated to become the eHealth Response Administration Guide Configuring Application Response to Monitor Citrix Applications Configuring Application Response to Monitor Custom Applications Configuring Application Response to Monitor Microsoft Outlook Configuring Application Response to Monitor Web Applications Monitoring Call Center Applications with Application Response Monitoring Web Applications with Application Response Reporting with Application Response Troubleshooting Application Response Using Application Response to Monitor Microsoft Outlook Using eHealth Response eHealth Sizing Wizard Administration Guide The following deliverables have been consolidated to become the eHealth Sizing Wizard Administration Guide 56 Release Notes eHealth Sizing Wizard Web Help Using the eHealth Sizing Wizard Title Changes and Guide Consolidation eHealth Traffic Accountant TA and NetFlow Administration Web Help The following web help has been co
4. The high availability configuration for eHealth now includes support for Veritas Service Cluster software on Solaris systems 12 Release Notes Enhancements Live Health Live Health evaluates Fast Store elements at the Fast rate every 30 seconds or every minute depending on the Fast rate set You can now see any problems with monitored Fast Store elements through Live Health as soon as they are detected typically within 1 minute of the problem occurrence The Live Health Availability rules now support Time over Threshold conditions The Live Exceptions Browser was enhanced to allow easier searching of Live Profiles Live Health has a new Live Alarm web service that allows NSM and SPECTRUM to determine and present alarms generated by Live Health OneClick for eHealth The following features and functionality were removed from the Motif console and added to the OneClick for eHealth console m Discovery m Scheduled Discover user interface DCI rules editor m Process Set Editor m TA View Editor Oracle 10g Database When you install eHealth r6 1 the Oracle 10g database is installed If you are upgrading to eHealth r6 1 from eHealth r5 7 or r6 0 your Oracle 9i database upgrades to Oracle 10g Other Enhancements Other enhancements to this release of eHealth include the following Additional poll rate selections available in OneClick for eHealth Windows Vista support for AR agents m Updates to the NH STAT POLLS
5. 748 MB Minimum memory m 4GB 6 GB for medium to large databases 8 GB for extra large databases Note These requirements do not include space needed for the content stored or the time aligned statistics data If you plan to poll a large number of elements approximately 50 000 or more Report Center can cause the temporary space to grow up to 24 GB The default temp space for eHealth systems is 7 GB You must verify that the Oracle database tablespace NH_TEMP resides on a disk that has sufficient space for it to grow before installing Report Center You must have the following software installed to use eHealth and all eHealth applications CA XOSoft Replication Software Version 4 0 73 If you plan to use your eHealth Windows and Solaris environments for disaster recovery you can use CA s replication software CA XOsoft Replication Server Version 4 0 73 or higher Note Contact your CA Sales Representative to obtain the needed CA XOsoft Replication software Distributed SNMP Security Pack Software Before you can configure eHealth to discover SNMPv3 elements you must install and configure Distributed SNMP Security Pack Release 16 1 0 62 or later on your eHealth system The Distributed SNMP Security Pack software is available from SNMP Research International Inc You can install the Distributed SNMP Security Pack software at any time before or after upgrading to or installing eHealth r6 0 When installing the Distributed SN
6. Chapter 9 eHealth Third Party Software License Agreements 115 Sun JRE 1 5 0 14 116 Release Notes 5 DISCLAIMER OF WARRANTY UNLESS SPECIFIED IN THIS AGREEMENT ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID 6 LIMITATION OF LIABILITY TO THE EXTENT NOT PROHIBITED BY LAW IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE PROFIT OR DATA OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE SOFTWARE EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event will Sun s liability to you whether in contract tort including negligence or otherwise exceed the amount paid by you for Software under this Agreement The foregoing limitations will apply even if the above stated warranty fails of its essential purpose Some states do not allow the exclusion of incidental or consequential damages so some of the terms above may not be applicable to you 7 TERMINATION This Agreement is effective until terminated You may terminate this Agreement at any time by destroying all copies of Software This Agreement will terminate immediately without notice from Sun if you f
7. you must download and install the Adobe Reader from the Adobe website if it is not already installed on your computer This section contains the following topics Release Numbers on Documentation see page 51 Documentation Access see page 52 Readme File see page 52 Title Changes and Guide Consolidation see page 52 Release Numbers on Documentation The release number on the title page of a document might not correspond to the current product release number however all documentation delivered with the product regardless of release number on the title page supports your use of the current product release The release number changes only when a significant portion of a document changes to support a new or updated product release If no substantive changes are made to a document the release number does not change For example a document for r6 0 may still be valid for r6 1 r6 1 SP1 or even r6 2 Chapter 8 Documentation 51 Documentation Access Documentation Access Readme File Title Changes 52 Release Notes You can access additional information in the eHealth PDF guides from the following locations m In your eHealth kit ehealth web help WebHelp R61_PDFs guides pdf From the Windows Start menu Programs CA eHealth Documentation Using Web access http lt eHealthSystemName gt help WebHelp R61_PDFs guides pdf Online help can also be accessed from the Web http lt eHealthSystemName gt hel
8. 0 1 2 22 22 cette tte e eens 101 Macrovision InstallShield V7 0 00 0 0 ccc ccc eet tenet e eee eens 102 Microsoft Visual C 2005 Redistributable Package 1 0 22 0 00 c cee eee eee 109 Open Source Initiative OSI Open SSL Project Open SSL toolkit 0 9 8 d 111 Peter Belesis Hierarchical Menus HierMenus 4 0 4 222 000 00 c cece cee eee 113 sourceForge TELGA L4 a aa ek ee triad ae a lack wage ead ag wed ay asd saciid tage ay ad and ats 114 Sun JRE 1 5 0 14 2 nee nen e teen eee eens 115 SynOptics SMiC 1 0 9 s oacc 540 NI NG NG BG NIKI DP 349955 NINI DS MESSE MASSES SE WE A DEOR OE EE EEA 120 MAD AA 120 Thai Open Source expat 1 95 8 0 02s SG AGANG KANG NGANGA NAG wawa 121 University of Illinois Board Of Trustees amp Mark D Roth fget 1 3 2 nnna 122 8 Release Notes Chapter 1 Welcome Welcome to eHealth r6 1 Review the eHealth Release Notes before Installing the eHealth software This document contains important information and installation notes including the following m New Features and Enhancements Operating System Support m System Requirements m Installation Considerations Known Issues Third Party Software License Agreements This section contains the following topics Note to Our Maintenance Customers see page 9 Note to Our Maintenance Customers Thank you for choosing CA s eHealth Suite If you are a current CA main
9. 3 Shared Use on a Single Computer Subject to the exceptions set forth at the end of this Section 3 a copy of the Software installed on a single common machine may be shared for internal use by employees and contractors of your business only provided that a license has been purchased for each individual user The following are exceptions to the provisions of this Section 3 a DemoShield Software may not be shared and b The Standalone Build component of InstallShield DevStudio Software may be installed reproduced and used on up to ten 10 computers residing on your premises and a copy of the Standalone Build component may be shared on acommon build test machine on your premises and c The InstallShield Update Service components may be installed only on one computer but accessed by multiple users 4 Authority With respect to any licenses purchased to effectuate shared use on a single computer pursuant to Section 3 above you represent and warrant that you are authorized to enter into this EULA on behalf of the business purchasing such licenses Macrovision InstallShield V7 0 5 Redistributable Files The Software s component parts may not be separated for use on more than one computer except as set forth in this Section 6 or in clause b of Section 3 above You may copy the files specifically identified as Redistributables in the printed or electronic documentation that accompanies the Software and redistribute them to the end use
10. 4 GB 6 GB 6 GB 8 GB 23 GB 68 GB 141 GB 200 GB Distributed eHealth Consoles Component Swap space Small Medium Large Extra Large Database Database Database Database Polling Polling Polling Polling interval 5 interval 5 interval 5 interval 5 minutes minutes minutes minutes 8 GB 10 GB 10 GB 12 GB Chapter 3 System Requirements 15 Hardware 16 Release Notes Component Small Medium Database Database Polling Polling interval 5 interval 5 minutes minutes Physical memory 4 GB 6 GB RAM Free disk space 12 GB 32 GB required for eHealth and Oracle Additional requirements are 5 GB minimum disk space for upgrades 2 CPUs DVD drive High performance network card Large Database Polling interval 5 minutes 6 GB 50 GB Extra Large Database Polling interval 5 minutes 8 GB 51 GB Video driver with a minimum resolution of 1024 pixels x 768 pixels Windows File system in NT file system NTFS format Windows Note You can install eHealth on Windows systems configured to use VMware ESX Version 3 0 but you must have at least 40 GB of disk space to create the VMware virtual machine Sample Database The sample database requires a minimum space of 3 GB Software Software Report Center If you plan to install Report Center verify that you meet the following requirements to accommodate the Report Center software Disk space m Windows 680 MB m Solaris
11. Avww apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and versions to other media types Work shall mean the work of authorship whether in Source or Object form made available under the License as indicated by a cop
12. BEFORE installation For more details see the eHealth Knowledge Base at http ca com support This also applies if you have Report Center on Solaris 9 and are upgrading your operating system to Solaris 10 If you are installing Report Center on any platform see the list of required patches at the following URL http support cognos com en support products cognos82 required patch es html sun Note You can also access the IBM Cognos website at www cognos com Note To obtain the list of network devices that CA has certified for compatibility with eHealth go to http ca com support Chapter 3 System Requirements 19 Operating System Support Operating System Support You must install eHealth r6 1 on a dedicated UNIX or Windows workstation with one of the following operating systems Windows 2003 Server m R2 32 bit SP1 m R2 32 bit SP2 m 32 bit Standard and Enterprise Editions SP1 m 32 bit Standard and Enterprise Editions SP2 Note eHealth r6 1 is not supported on Windows NT 4 Windows 2000 or Windows XP operating systems You must upgrade your system to Windows 2003 before installing Also SP2 is recommended for IPv6 support Solaris m 2 9 SPARC m 2 10 SPARC CA supports these operating systems for the duration of their life cycle as determined by the operating system s manufacturer or until CA announces that we are dropping support Note If you must upgrade your operating system do so before st
13. EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tih cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric
14. INCLUDING THE WARRANTIES OF DESIGN MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE INTERFACE DEFINITION LANGUAGE CFE IS PROVIDED WITH NO SUPPORT AND WITHOUT ANY OBLIGATION ON THE PART OF Sun OR ANY OF ITS SUBSIDIARIES OR AFFILIATES TO ASSIST IN ITS USE CORRECTION MODIFICATION OR ENHANCEMENT SUN OR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL HAVE NO LIABILITY WITH RESPECT TO THE INFRINGEMENT OF COPYRIGHTS TRADE SECRETS OR ANY PATENTS BY INTERFACE DEFINITION LANGUAGE CFE OR ANY PART THEREOF IN NO EVENT WILL SUN OR ANY OF ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY LOST REVENUE OR PROFITS OR OTHER SPECIAL INDIRECT AND CONSEQUENTIAL DAMAGES EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Use duplication or disclosure by the government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and FAR 52 227 19 Sun Sun Microsystems and the Sun logo are trademarks or registered trademarks of Sun Microsystems Inc SunSoft Inc 2550 Garcia Avenue Mountain View California 94043 NOTE SunOS SunSoft Sun Solaris Sun Microsystems or the Sun logo are trademarks or registered trademarks of Sun Microsystems Inc Chapter 9 eHealth Third Party Software License Agreements 87 Groupe Bull XPM library 3 4g Groupe Bull XPM library 3 4g 8
15. IS WITHOUT WARRANTY OF ANY KIND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR PARTICULAR PURPOSE OR NON INFRINGEMENT ARE HEREBY EXCLUDED TO THE EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP BE LIABLE FOR ANY LOST REVENUE OR PROFIT OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY WITH RESPECT TO ANY SOFTWARE MADE AVAILABLE HERE OR TO THE USE OF SUCH SOFTWARE Hewlett Packard HP UX 1 4 2_17 HP MAKES NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED THAT THE CODE AND DOCUMENTATION OR ANY INFORMATION RELATING THERETO OR CONTAINED THEREIN WILL NOT INFRINGE ANY PATENT COPYRIGHT TRADE SECRETS OR TRADEMARK OF ANY THIRD PERSON OR PARTY A The following software may be included in the HP Software hereinafter this product CS CodeViewer v1 0 Use of any of this software is governed by the terms of the license below Copyright 1999 by CoolServiets com Any errors or suggested improvements to this class can be reported as instructed on CoolServiets com We hope you enjoy this program your comments will encourage further development This software is distributed under the terms of the BSD License Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of sour
16. ISO 8859 1 field to Yes 4 Click Save ISO 8859 1 support is turned on More information Pre installation and Upgrade Tasks for Solaris see page 23 eHealth r6 1 Known Issues Error Message ORA 12638 In eHealth r6 1 you may encounter the following error message ORA 12638 Credential retrieval failed If you receive this error message do the following 1 cd NH_ORACLE_HOME network admin 2 Edit file sqlnet ora 3 Change the line sqlnet autentication services NTS to sqlnet autentication services NONE 4 Rerun the application Error Message ORA 03106 eHealth r5 7 and r6 0 is installed with Oracle 9 2 0 7 version of Oracle eHealth r5 7 and r6 0 programs were built with 9 2 0 7 client libraries When a cluster is upgraded to eHealth r6 1 from r5 7 or r6 0 we install Oracle 10 2 0 3 database If the cluster is not activated then the cluster will be in a transition state In this state the earlier version r5 7 or r6 0 of eHealth programs will be running against an Oracle 10 2 0 3 server We have found that r5 7 and r6 0 ehealth processes nhiRegStats and nhiLiveSvr report benign error ORA 03106 in the system log file when the nhDbMaint job is run in this transition state The benign error ORA 03106 is generated because of an Oracle bug 60666116 To avoid the generation of this error ORA 03106 please apply the 9 2 0 8 OOB to r5 7 and r6 0 installation before upgrading to r6 1 Group Incorrectly Grows in Mem
17. Mountain View California 94043 SUN IDL license COPYRIGHT Copyright 1992 1993 1994 Sun Microsystems Inc Printed in the United States of America All Rights Reserved This product is protected by copyright and distributed under the following license restricting its use 86 Release Notes Douglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 The Interface Definition Language Compiler Front End CFE is made available for your use provided that you include this license and copyright notice on all media and documentation and the software program in which this product is incorporated in whole or part You may copy and extend functionality but may not remove functionality of the Interface Definition Language CFE without charge but you are not authorized to license or distribute it to anyone else except as part of a product or program developed by you or with the express written consent of Sun Microsystems Inc Sun The names of Sun Microsystems Inc and any of its subsidiaries or affiliates may not be used in advertising or publicity pertaining to distribution of Interface Definition Language CFE as permitted herein This license is effective until terminated by Sun for failure to comply with this license Upon termination you shall destroy or return all code and documentation for the Interface Definition Language CFE INTERFACE DEFINITION LANGUAGE CFE IS PROVIDED AS IS WITH NO WARRANTIES OF ANY KIND
18. PER SECOND environment variable that raises the default polling packet rate Chapter 2 New Features and Enhancements 13 Enhancements Report Center Report Center was upgraded from Cognos 1 1 to Cognos 8 This provides performance enhancements to profiling report prompts and report runs Traffic Accountant Traffic Accountant now includes the following Enhanced support for NetFlow including NetFlow Collector m Report Center Traffic Accountant reporting m Traffic Accountant ViewEditor and NetFlow Import interface availability through OneClick for eHealth 14 Release Notes Chapter 3 System Requirements Hardware This section contains the following topics Hardware see page 15 Software see page 17 Patch Requirements see page 19 Operating System Support see page 20 You can use the eHealth Sizing Wizard to determine system hardware requirements and verify that your system meets them On the target system connect to http ca com support and click eHealth Sizing Wizard eHealth minimum hardware requirements are as follows Standalone eHealth and Distributed eHealth systems Component Swap space Physical memory RAM Free disk space required for eHealth and Oracle Small Medium Large Extra Large Database Database Database Database Polling Polling Polling Polling interval 5 interval 5 interval 5 interval 5 minutes minutes minutes minutes 8 GB 10 GB 10 GB 12 GB
19. RIGHTS THE SOFTWARE IS PROVIDED AS IS AND INNO EVENT SHALL BELLCORE OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DAMAGES INCLUDING ANY LOST PROFITS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RELAT ING TO THE SOFTWARE 4 F Copyright C Q Frank Xia qx math columbia edu 1994 isi All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of Q Frank Xia not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission This software is provided as is and without any warranty of any kind Ki Chapter 9 eHealth Third Party Software License Agreements 77 bind 9 2 2 bind 9 2 2 78 Release Notes This product includes software developed by ISC The ISC software is distributed in accordance with the following license agreement Copyright C 2004 Intemet Systems Consortium Inc ISC Copyright C 1996 2003 Internet Software Consortium Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROV
20. Reports Do Not Have Save Report Option In eHealth Report Center some sample reports do not have the Save Report option You can work around this by clicking the Run with options triangle clicking Advanced options then selecting one of the Save the report options Note For a list of the customer reported problems fixed in this release see the README FIXES file in the eHealth home directory Report Center Not Immediately Available After Upgrade During an eHealth upgrade on Windows where Report Center is being installed Report Center is not immediately available after you restart because it is still being configured It can take from about 20 minutes to two hours before Report Center configuration is complete and the web tab becomes available Logs showing progress of the configuration are available in NH_HOME log install during this time Chapter 5 Known Issues 41 Report Center Known Issues Update Element Types in Report Center Jobs 42 Release Notes The updateElementTypes scheduled job can fail on UNIX systems Solaris and HP if there are many approximately 15 element types in the eHealth system The workaround is to set reportCenter elementTypes to a list of element type IDs separated by in the nh_parameter table When updateElementTypes job is launched the next time it generates and publishes models that only include the element types in the specified list even if you have more element types in the eHealth system
21. Software except the limited rights set forth in this EULA InstallShield or its designee will own all rights in any copy translation modification adaptation or derivation of the Software including any improvement or development thereof At InstallShield s request you will execute or obtain the execution of any instrument that may be appropriate to assign these rights to InstallShield or its designee or to perfect these rights in InstallShield s or its designee s name You may make one copy of the Software for back up and archival purposes You may not remove modify or alter any InstallShield copyright or trademark notice from any part of the Software including but not limited to any such notices contained in the physical and or electronic media or documentation in the InstallShield Setup Wizard dialogue or about boxes in any of the runtime resources and or in any web presence or web enabled notices code or other embodiments originally contained in or otherwise created by the Software 4 Confidentiality You acknowledge that the Software is and incorporates confidential and proprietary information developed acquired by or licensed to InstallShield You will take all reasonable precautions necessary to safeguard the confidentiality of the Software and will not disclose any information about the Software or the Software evaluations or reports to any other person without InstallShield s prior written consent You will not allow the rem
22. The drawback is that you cannot run reports in Report Center for all the available element types in the eHealth system There are two options to set the reportCenter elementTypes parameter Option 1 This procedure only publishes the element types that you specify in the list You can pick any element type you want To set reportCenter elementTypes 1 Stop all BIBus servers 2 Set reportCenter elementTypes with a list of element type IDs separated by to the nh_parameter table Example nhParameter set reportCenter elementTypes 104039 104052 104102 104025 104034 104099 105040 104082 104096 104045 104090 104087 104107 104733 104014 104075 104080 Option 2 This procedure publishes only the types with the most elements used in the system You cannot specify which element types will display in Report Center It sets 20 element types by default Run nhRptCtrConfig to set reportCenter elementTypes automatically The usage is nhRptCtrConfig action setDefaultElementTypes Note If you want to set more or less element types you can set the environment variable NHRCC_MAX_ELEM_TYPES to the desired number of element types SNMPv3 Protocol in an eHealth Environment Known Issues SNMPv3 Protocol in an eHealth Environment Known Issues The following are known issues related to the SNMPv3 protocol in an eHealth environment SNMPv3 Management Through Firewalls eHealth does not support the remote forwarder feature of the D
23. as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable copyright license to reproduce prepare Derivative Works of publicly display publicly perform sublicense and distribute the Work and such Derivative Works in Source or Object form 3 Grant of Patent License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable except as stated in this section patent license to make have made use offer to sell sell import and otherwise transfer the Work where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution s alone or by combination of their Contribution s with the Work to which such Contribution s was submitted If You institute patent litigation against any entity including a cross claim or counterclaim in a lawsuit alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement then any patent licenses granted to You under this License for that
24. changes This affects upgrades from eHealth r5 7 to eHealth r6 1 The command is nhShowUpgradeChanges and it is available on the eHealth Software DVD Before you upgrade from eHealth r5 7 run this command to review the following A warning about security changes due to group merging a Anticipated group and group list changes A summary of the groups and group lists that conflict with remote polling restrictions If you have remote poller group conflicts you must fix those problems on the remote and central sites before you upgrade Note nhShowUpgradeChanges cannot detect configuration conflicts for remote polling environments in eHealth r5 6 5 If you are upgrading from eHealth r5 6 5 you must contact Technical Support for assistance If you cannot upgrade a central site due to errors with group membership and merges contact Technical Support The upgrade cannot proceed until the group membership issues are resolved Note On Windows central sites you are not stopped from upgrading without resolving group membership issues To avoid post upgrade problems with merged groups you must run nhShowUpgradeChanges and resolve configuration issues before you upgrade eHealth Pre installation Guidelines Upgrade Prerequisites for Using SNMPv3 Functionality If you have eHealth r6 0 SP1 or earlier installed you are planning to upgrade to eHealth r6 1 and you use the SNMPv3 functionality the SNMPv3 key configuration information is st
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26. eHealth Netcool IM Reconfiguration After eHealth Upgrade eHealth Netcool users upgrading to eHealth r6 1 must run the Netcool setup application to reconfigure the eHealth Netcool integration module after upgrading to eHealth Replace Null Values in Psytechnics Statistics Files Occasionally an NMS generates statistics files with NULL values instead of numbers If this error cannot be repaired in the NMS configuration you can correct the functionality through the import application by manually replacing NULL values with default values To replace NULL values 1 Add write permissions for the eHealth user to the file SNH HOME modules psytechDdiDciCfg csi if necessary 2 Open the file for edit as eHealth user 3 Find the variable by the variable field for which you want to substitute NULL values in the statistics section 4 Specify the substitution value in the nullSubstitution field For example the following line specifies 0 substitution for Average RTCP Delay avRtcpDelay 16 string 0 5 Repeat Steps 2 and 3 until you have updated all null variables with substitution variables 6 Save the psytechDdiDciCfg csi file Optional Restore original file permissions Note If you must install a new patch or reinstall the current patch back up the psytechDdiDciCfg csi file then restore it after the patch installation How to Locate Netcool and HP OpenView Kits The eHealth Netcool and eHealth HP OpenView integrat
27. it if any The terms also apply to any Microsoft updates supplements Internet based services and support services for this software unless other terms accompany those items If so those terms apply By using the software you accept these terms If you do not accept them do not use the software If you comply with these license terms you have the rights below 1 INSTALLATION AND USE RIGHTS You may install and use any number of copies of the software on your devices 2 SCOPE OF LICENSE The software is licensed not sold This agreement only gives you some rights to use the software Microsoft reserves all other rights Unless applicable law gives you more rights despite this limitation you may use the software only as expressly permitted in this agreement In doing so you must comply with any technical limitations in the software that only allow you to use it in certain ways You may not disclose the results of any benchmark tests of the software to any third party without Microsoft s prior written approval work around any technical limitations in the software reverse engineer decompile or disassemble the software except and only to the extent that applicable law expressly permits despite this limitation make more copies of the software than specified in this agreement or allowed by applicable law despite this limitation publish the software for others to copy rent lease or lend the software
28. libbzip2 are copyright C 1996 2000 Julian R Seward All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 3 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 4 The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE AUTHOR AS IS amp amp AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTH
29. modify distribute and license this software and its documentation for any purpose provided that existing copyright notices are retained in all copies and that this notice is included verbatim in any distributions No written agreement license or royalty fee is required for any of the authorized uses Modifications to this software may be copyrighted by their authors and need not follow the licensing terms described here provided that the new terms are clearly indicated on the first page of each file where they apply IN NO EVENT SHALL THE AUTHORS OR DISTRIBUTORS BE LIABLE TO ANY PARTY FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE ITS DOCUMENTATION OR ANY DERIVATIVES THEREOF EVEN IF THE AUTHORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE THE AUTHORS AND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT THIS SOFTWARE IS PROVIDED ON AN AS IS BASIS AND THE AUTHORS AND DISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MAINTENANCE SUPPORT UPDATES ENHANCEMENTS OR MODIFICATIONS 100 Release Notes Julian R Seward bzip2 1 0 1 Julian R Seward bzip2 1 0 1 This product includes software developed by Julian R Seward This software is distributed in accordance with the following license agreement This program bzip2 and associated library
30. n ene n eden ene eae 30 Install MKS X Server 8 1 Windows 22222 220 e eet e eee 30 Chapter 5 Known Issues 31 eHealth r6 1 Known Issues 1 ened anaana nen ene nea 31 Applications May Appear as Not Available 0 0000 ccc ee ees 31 Characters Not Allowed In Community Strings 22 000 e eee 31 CreateDb Fails During Installation anaana naana nannan nanana eect eens 31 Diacritical Characters Not Supported 0 0 0 000 cece ene n enna 32 Error Message ORA 1 26383 oie na die dss dhe ee els de WA RA we eels Ate eee 33 Error Message ORA 03106 22222 220 n eee eee neeae 33 Group Incorrectly Grows in Membership to Include Children 0 0 0 ccc cee eens 33 No Web Server Connection on Business Service Console 20 c eee eee eee 34 HTTPS Mode Not Retained After eHealth Is Upgraded or Updated aa 34 Retired Elements May Appear 222222 20200 34 Import Policies on Multiple Standalone Computers 00 000 e cece eee eee ee 35 Insufficient Swap Space sere drre ce ete een ners aaa 35 eHealth Cisco NetFlow Known Issues 2 000 cece eet e eet e eee ees 36 Upgrade Configuration 0 0 0 nee ence teen ene e ene 36 GMT Option Discontinued 0 06 e eet eens 36 eHealth Nortel SCS GGSN Known ISsUeS 00000 cee eect eet nets 36 Raw Data Inconsistencies 2 ANG enews waaay eee ge eae aimee eae doe bow Gone on 36 nhNortelScsGetCfg Errors
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33. termination of this Agreement 1 2 2 12 Miscellaneous a Relationship of Parties You and InstallShield are independent parties Nothing in this EULA shall be construed as making you an employee agent or legal representative of InstallShield b No Third Party Beneficiaries There are no third party beneficiaries of this EULA c Jurisdiction of Courts You hereby consent to the exclusive jurisdiction of the courts situated in Cook County Illinois for the resolution of any dispute arising out of or related to this EULA d Entire Agreement This EULA constitutes the complete and entire understanding and agreement of all terms conditions and representations between you and InstallShield with respect to the Software e Controlling Law This EULA will be construed and enforced in accordance with the internal laws of the State of Illinois Version Date 08 27 03 Microsoft Visual C 2005 Redistributable Package 1 0 Microsoft Visual C 2005 Redistributable Package 1 0 This product includes Visual C 2005 Redistributable Package software This software is distributed in accordance with the following license agreement MICROSOFT SOFTWARE LICENSE TERMS MICROSOFT VISUAL C 2005 RUNTIME LIBRARIES These license terms are an agreement between Microsoft Corporation or based on where you live one of its affiliates and you Please read them They apply to the software named above which includes the media on which you received
34. to Software and all associated intellectual property rights is retained by Sun and or its licensors Unless enforcement is prohibited by applicable law you may not modify decompile or reverse engineer Software You acknowledge that Licensed Software is not designed or intended for use in the design construction operation or maintenance of any nuclear facility Sun Microsystems Inc disclaims any express or implied warranty of fitness for such uses No right title or interest in or to any trademark service mark logo or trade name of Sun or its licensors is granted under this Agreement Additional restrictions for developers and or publishers licenses are set forth in the Supplemental License Terms 4 LIMITED WARRANTY Sun warrants to you that for a period of ninety 90 days from the date of purchase as evidenced by a copy of the receipt the media on which Software is furnished if any will be free of defects in materials and workmanship under normal use Except for the foregoing Software is provided AS IS Your exclusive remedy and Sun s entire liability under this limited warranty will be at Sun s option to replace Software media or refund the fee paid for Software Any implied warranties on the Software are limited to 90 days Some states do not allow limitations on duration of an implied warranty so the above may not apply to you This limited warranty gives you specific legal rights You may have others which vary from state to state
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36. transfer the software or this agreement to any third party or use the software for commercial software hosting services 3 BACKUP COPY You may make one backup copy of the software You may use it only to reinstall the software 4 DOCUMENTATION Any person that has valid access to your computer or intemal network may copy and use the documentation for your internal reference purposes 5 EXPORT RESTRICTIONS The software is subject to United States export laws and regulations You must comply with all domestic and international export laws and regulations that apply to the software These laws include restrictions on destinations end users and end use For additional information see www microsoft com exporting Chapter 9 eHealth Third Party Software License Agreements 109 Microsoft Visual C 2005 Redistributable Package 1 0 6 SUPPORT SERVICES Because this software is as is we may not provide support services for it 7 ENTIRE AGREEMENT This agreement and the terms for supplements updates Internet based services and support services that you use are the entire agreement for the software and support services 8 APPLICABLE LAW a United States If you acquired the software in the United States Washington state law governs the interpretation of this agreement and applies to claims for breach of it regardless of conflict of laws principles The laws of the state where you live govern all other claims including clai
37. versions with the names Info ZIP or any variation thereof including but not limited to different capitalizations Pocket UnZip WiZ or MacZip without the explicit permission of Info ZIP Such altered versions are further prohibited from misrepresentative use of the Zip Bugs or Info ZIP e mail addresses or of the Info ZIP URL s 4 Info ZIP retains the right to use the names Info ZIP Zip UnZip Wiz Pocket UnZip Pocket Zip and MacZip for its own source and binary releases 96 Release Notes InfoZip Zip 2 23 InfoZip Zip 2 23 This product includes software developed by InfoZip The InfoZip software is distributed in accordance with the following license agreement This is version 1999 Oct 05 of the Info ZIP copyright and license The definitive version of this document should be available at ftp ftp cdrom com pub infozip license html indefinitely Copyright c 1990 1999 Info ZIP All rights reserved For the purposes of this copyright and license Info ZIP is defined as the following set of individuals Mark Adler John Bush Karl Davis Harald Denker Jean Michel Dubois Jean loup Gailly Hunter Goatley lan Gorman Chris Herborth Dirk Haase Greg Hartwig Robert Heath Jonathan Hudson Paul Kienitz David Kirschbaum Johnny Lee Onno van der Linden Igor Mandrichenko Steve P Miller Sergio Monesi Keith Owens George Petrov Greg Roelofs Kai Uwe Rommel Steve Salisbury Dave Smith Christian Spiel
38. 8 Release Notes This product includes software developed by Groupe Bull The Groupe Bull software is distributed in accordance with the following license agreement F Copyright C 1989 95 GROUPE BULL Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is fumished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL GROUPE BULL BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Except as contained in this notice the name of GROUPE BULL shall not be used in advertising or otherwise to promote the sale use or other dealings in this Software without prior written authorization from GROUPE BULL Amaud LE HORS BULL Research FRANCE K
39. CA diealth Release Notes 6 1 This documentation and any related computer software help programs hereinafter referred to as the Documentation is for the end user s informational purposes only and is subject to change or withdrawal by CA at any time This Documentation may not be copied transferred reproduced disclosed modified or duplicated in whole or in part without the prior written consent of CA This Documentation is confidential and proprietary information of CA and protected by the copyright laws of the United States and international treaties Notwithstanding the foregoing licensed users may print a reasonable number of copies of the Documentation for their own internal use and may make one copy of the related software as reasonably required for back up and disaster recovery purposes provided that all CA copyright notices and legends are affixed to each reproduced copy Only authorized employees consultants or agents of the user who are bound by the provisions of the license for the Product are permitted to have access to such copies The right to print copies of the Documentation and to make a copy of the related software is limited to the period during which the applicable license for the Product remains in full force and effect Should the license terminate for any reason it shall be the user s responsibility to certify in writing to CA that all copies and partial copies of the Documentation have been returned t
40. DGE agents my memInuUse statistics and swapInUse statistics do not appear correct Solution eHealth SystemEDGE agents do not take into account pseudo swap in the HP UX kernel when handing out memory utilization statistics To make the statistics accurate do the following 1 Change memInUse on HP UX to be real memory in use plus pseudo swap in use 2 Change swapInUse on HP UX to be swap in use minus pseudo swap in use Traffic Accountant Known Issue The following is a known issue related to Traffic Accountant TA Install Report Center Option Reverts to No After Saving a Traffic Accountant Option 44 Release Notes Symptom When creating a Traffic Accountant install LCF file using the Sizing Wizard at the Sizing screen I select Yes to install Report Center and further down the screen I click Save next to the Estimated Nodes field However the value for Installing eHealth Report Center resets back to its default value of No Solution If you plan to install Report Center make sure to reset the value back to Yes Chapter 6 eHealth Integration Modules This section contains the following topics Supported Integration Modules see page 45 eHealth Netcool IM Reconfiguration After eHealth Upgrade see page 46 Replace Null Values in Psytechnics Statistics Files see page 46 How to Locate Netcool and HP OpenView Kits see page 46 Rediscover SPECTRUM Supplied Element see page 47 Suppor
41. ERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Julian Seward Cambridge UK jseward acm org bzip2 ibbzip2 version 1 0 of 21 March 2000 Chapter 9 eHealth Third Party Software License Agreements 101 Macrovision InstallShield V7 0 Macrovision InstallShield V7 0 102 Release Notes This product includes software developed by Macrovision This software is distributed in accordance with the following license agreement END USER LICENSE AGREEMENT FOR InstallShield SOFTWARE IMPORTANT READ CAREFULLY This End User License Agreement EULA is a legal contract between you either a an individual user or b a business organization and the user designated in accordance with Part D below and Installation Software Technologies Inc an Illinois corporation doing business as InstallShield Software Corporation InstallShield for the InstallShield software that accompanies this EULA including any associated media printed materials and electronic documentation the Software The Software also includes any updates add on components web services and supplements that InstallShield may in the future provide to you or make available to you to the extent such items are not accompanied by a separate license agreement or terms of use The Software is licensed not sold InstallShield is willing to license the Software to you only if you accept the terms and conditions
42. Health The installation finishes 4 Import the SNMPv3 information using the following command nhimportSnmpKeyInfo dciln temp dci Chapter 4 Installation Considerations 2 Post Installation Guidelines temp dci Represents the name of the file exported in Step 1 Note Do this as soon after the service pack installation as possible to minimize data loss Post Installation Guidelines As a best practice to avoid database recovery problems if you must stop the eHealth server for maintenance or other reasons always shut down eHealth by manually stopping the servers and closing the console before shutting down your system After installing eHealth do not change permissions or ownership of files in the eHealth installation directory Changing the file permissions can prevent processes from running and can cause errors in future eHealth installations or upgrades Install MKS X Server 8 1 Windows 30 Release Notes After you upgrade to eHealth r6 1 you can install MKS X Server Version 8 1 on your system You must do this manually MKS X Server is used for running X Windows processes and eHealth commands To upgrade MKS X Server on your Windows eHealth system 1 Upgrade to eHealth r6 1 2 Navigate to the following eHealth kit directory on the eHealth Software DVD ehealth xserver xs 3 Run the following command Setup exe The XServer installation launches 4 Click O to start the installation in the first dialog Note
43. IDED AS IS AND ISC DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL ISC BE LIABLE FOR ANY SPECIAL DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE id bind copyright php v 1 1 2004 06 04 18 32 27 dhankins Exp Portions Copyright C 1996 2001 Nominum Inc Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROVIDED AS IS AND NOMINUM DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL NOMINUM BE LIABLE FOR ANY SPECIAL DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Brad Neuberg Really Simple History RSH Framework 0 04 Brad Neuberg Really Simple History RSH Framework 0 04 Portions of this product include software developed by Brad Neuberg The Really Simple History RSH F
44. Inc and Kunio Miyamoto for use in the mod encoding module for Apache2 4 Products derived from this software may not be called mod encoding nor may mod encoding appear in their names without prior written permission of Intemet Initiative Japan Inc For written permission please contact tai iij ad jp Taisuke Yamada 5 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by Intemet Initiative Japan Inc and Kunio Miyamoto for use in the mod encoding module for Apache2 http Awww apache org THIS SOFTWARE IS PROVIDED BY INTERNET INITIATIVE JAPAN INC AND KUNIO MIYAMOTO AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL INTERNET INITIATIVE JAPAN INC KUNIO MIYAMOTO OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Interleaf Inc ComboBox 1 1 Interleaf Inc ComboBox 1 1 This product includes ComboB
45. MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright c 1999 International Business Machines Inc htto Avww ibm com For more information on the Apache Software Foundation please see E The following software may be included in this product NSIS 1 0j Use of any of this software is governed by the terms of the license below Copyright C 1999 2000 Nullsoft Inc This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject t
46. MP Security Pack software you are prompted for which network management software At the prompt Are you installing SP to be used with select Some other manager application Chapter 3 System Requirements 17 Software 18 Release Notes eHealth Web User Interface If you plan to access the eHealth Web user interface from the eHealth system one of the following web browsers is required with JavaScript enabled m Internet Explorer Version 6 0 or later m Mozilla Version 1 6 or later m Firefox Mozilla 1 x or later High Availability Clusterware If you plan to install high availability clusterware in your target eHealth environment use the following clusterware and versions m Sun Cluster software Version 3 1 or 3 2 m Veritas Cluster Server VCS software version 5 0 Important You must install the clusterware before you install the eHealth software Java Plug in for Web Browsers If you plan to use Live Trend in Live Health you must have a Java plug in for the web browser Report Center The Report Center application Report Studio requires Internet Explorer Version 5 5 SP2 or later Note To obtain the list of network devices that CA has certified for compatibility with eHealth go to http ca com support Patch Requirements Patch Requirements The following are patch requirements for eHealth 6 1 Report Center If you are installing Report Center on Solaris 10 verify the Solaris patch level requirements
47. MS COLLECTIVELY AGREEMENT PLEASE READ THE AGREEMENT CAREFULLY BY DOWNLOADING OR INSTALLING THIS SOFTWARE YOU ACCEPT THE TERMS OF THE AGREEMENT INDICATE ACCEPTANCE BY SELECTING THE ACCEPT BUTTON AT THE BOTTOM OF THE AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY ALL THE TERMS SELECT THE DECLINE BUTTON AT THE BOTTOM OF THE AGREEMENT AND THE DOWNLOAD OR INSTALL PROCESS WILL NOT CONTINUE 1 DEFINITIONS Software means the identified above in binary form any other machine readable materials including but not limited to libraries source files header files and data files any updates or error corrections provided by Sun and any user manuals programming guides and other documentation provided to you by Sun under this Agreement Programs mean Java applets and applications intended to run on the Java 2 Platform Standard Edition J2SE platform platform on Java enabled general purpose desktop computers and servers 2 LICENSE TO USE Subject to the terms and conditions of this Agreement including but not limited to the Java Technology Restrictions of the Supplemental License Terms Sun grants you a non exclusive non transferable limited license without license fees to reproduce and use internally Software complete and unmodified for the sole purpose of running Programs Additional licenses for developers and or publishers are granted in the Supplemental License Terms 3 RESTRICTIONS Software is confidential and copyrighted Title
48. PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Hierarchical Menus HierMenus 4 0 4 This product includes software developed by Peter Belesis This software is distributed in accordance with the following license agreement by Peter Belesis v4 0 4 010206 Copyright c 2001 Peter Belesis All Rights Reserved Originally published and documented at http Awww dhtmlab com You may use this code on a public Web site only if this entire copyright notice appears unchanged and you publicly display a link to http Awww dhtmlab com Contact pbel meteor com for all other uses Chapter 9 eHealth Third Party Software License Agreements 113 sourceForge TCL 8 4 14 sourceForge
49. R OTHERWISE INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY TITLE AND NON INFRINGEMENT AND THE IMPLIED WARRANTIES AND CONDITIONS AGAINST HIDDEN DEFECTS VICES CACHES ARE HEREBY OVERRIDDEN EXCLUDED AND DISCLAIMED PART C LICENSE OF SOFTWARE Your possession and use of any Software other than Evaluation Software and Beta Software will be governed by the terms set forth in this Part C and in Part D below 1 Grant of License Upon your payment of the full license price and acceptance of this EULA InstallShield grants you a limited personal non exclusive license to install and use the Software on the terms and conditions set forth in this Part C and in Part D below 2 Restrictions on Use of Software You may install and use one copy of the Software on a single computer only for your internal business purposes You will not rent lease lend sublicense redistribute or otherwise allow third parties to use the Software directly or indirectly whether on a time sharing remote job entry or service bureau arrangement or to provide commercial hosting services to third parties You will not copy modify or prepare derivative works of the Software You may use the Software only in the language s which you select during installation or for which you acquire rights pursuant to an InstallShield Language Pack You may not share the Software except as set forth Section 3 below
50. SSL toolkit 0 9 8 d see page 111 Peter Belesis Hierarchical Menus HierMenus 4 0 4 see page 113 sourceForge TCL 8 4 14 see page 114 Sun JRE 1 5 0 14 see page 115 SynOptics smic 1 0 9 see page 120 Tab 1 1 see page 120 Thai Open Source expat 1 95 8 see page 121 University of Illinois Board Of Trustees amp Mark D Roth fget 1 3 2 see page 122 Apache Software Foundation Commons net 1 4 1 Apache Software Foundation Commons net 1 4 1 Portions of this product include software developed by the Apache Software Foundation The Apache software is distributed in accordance with the following license agreement Version 2 0 January 2004 http Avww apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwi
51. TCL 8 4 14 114 Release Notes This product includes software known as TCL The TCL software is distributed in accordance with the following license agreement This software is copyrighted by the Regents of the University of California Sun Microsystems Inc Scriptics Corporation ActiveState Corporation and other parties The following terms apply to all files associated with the software unless explicitly disclaimed in individual files The authors hereby grant permission to use copy modify distribute and license this software and its documentation for any purpose provided that existing copyright notices are retained in all copies and that this notice is included verbatim in any distributions No written agreement license or royalty fee is required for any of the authorized uses Modifications to this software may be copyrighted by their authors and need not follow the licensing terms described here provided that the new terms are clearly indicated on the first page of each file where they apply IN NO EVENT SHALL THE AUTHORS OR DISTRIBUTORS BE LIABLE TO ANY PARTY FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS SOFTWARE ITS DOCUMENTATION OR ANY DERIVATIVES THEREOF EVEN IF THE AUTHORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE THE AUTHORS AND DISTRIBUTORS SPECIFICALLY DISCLAIM ANY WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILIT
52. This dialog may not appear depending on your system environment 5 Click Next in the Welcome to XServer dialog 6 Click F to finish update in the Setup Complete dialog 7 Click Y to reboot the system Note This dialog may not appear depending on your system environment Chapter 5 Known Issues This section contains the following topics eHealth r6 1 Known Issues see page 31 eHealth Cisco NetFlow Known Issues see page 36 eHealth Nortel SCS GGSN Known Issues see page 36 High Availability Known Issues see page 37 Juniper RPM Known Issues see page 38 OneClick for eHealth Console Known Issues see page 39 Report Center Known Issues see page 39 SNMPv3 Protocol in an eHealth Environment Known Issues see page 43 eHealth SystemEDGE Known Issue see page 43 Traffic Accountant Known Issue see page 44 eHealth r6 1 Known Issues The following are known issues related to eHealth r6 1 Applications May Appear as Not Available If you install eHealth for the first time use the 30 day out of the box licenses and try to start an eHealth application such as OneClick for eHealth or the eHealth Web user interface before starting the eHealth server the applications are not available The 30 day license is generated the first time the eHealth server is started Start the eHealth server before opening eHealth applications Characters Not Allowed In Community Strings In eHealth r6 1 the f
53. Trust IAM This product will be rebranded throughout the documentation in a future release CA XOsoft Replication Contact Technical Support For online technical assistance and a complete list of locations primary service hours and telephone numbers contact Technical Support at http ca com support Provide Feedback If you have comments or questions about CA product documentation you can send a message to techpubs ca com If you would like to provide feedback about CA product documentation please complete our short customer survey which is also available on the CA Support website Contents Chapter 1 Welcome 9 Note to Qur Maintenance Customer NANANA AA 9 Chapter 2 New Features and Enhancements 11 New ES NN a ana AA E NEEE i APA nA 11 30 Day Out of Box License cence nen ene ernro nno 11 eHealth Web UI Single Sign On SSO 0 0 2 eeee 11 IPV6 SUPPONE 2 0 eae NANA ee NG dees levees dees ek ARA pee NAGA eee 8 odes sak nuk ak 11 LDAP Authentication 2 2 2 2 12 Live REPOMIN O Ea ri ea a S ER A R A E A E E 12 Policy Based Discover 00000 c cece ect nett nett ES 12 Psytechnics Experience Manager 00 cc nen ene e nent nen eae 12 Enhancements 2222 12 High Availability 0 00 0s sc04 eseageeteagegud soagsG4G i t E TCi i i EECa EEI EEE EEEE i 12 Live Health 2 a 13 OneClick for eHealth 222 22 ene ene nen tne nen eens 13 Oracle 10g Database
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56. Y FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT THIS SOFTWARE IS PROVIDED ON AN AS IS BASIS AND THE AUTHORS AND DISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MAINTENANCE SUPPORT UPDATES ENHANCEMENTS OR MODIFICATIONS GOVERNMENT USE If you are acquiring this software on behalf of the U S government the Government shall have only Restricted Rights in the software and related documentation as defined in the Federal Acquisition Regulations FARs in Clause 52 227 19 c 2 If you are acquiring the software on behalf of the Department of Defense the software shall be classified as Commercial Computer Software and the Govemment shall have only Restricted Rights as defined in Clause 252 227 7013 c 1 of DFARs Notwithstanding the foregoing the authors grant the U S Government and others acting in its behalf permission to use and distribute the software in accordance with the terms specified in this license Sun JRE 1 5 0_14 Sun JRE 1 5 0_14 This product includes software developed by Sun Microsystems This software is distributed in accordance with the following license agreement Sun Microsystems Inc Binary Code License Agreement for the JAVA 2 PLATFORM STANDARD EDITION DEVELOPMENT KIT 5 0 SUN MICROSYSTEMS INC SUN IS WILLING TO LICENSE THE SOFTWARE IDENTIFIED BELOW TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS BINARY CODE LICENSE AGREEMENT AND SUPPLEMENTAL LICENSE TER
57. Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com 112 Release Notes Peter Belesis Peter Belesis Hierarchical Menus HierMenus 4 0 4 THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS amp amp AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IM
58. ade 000 00 cece eee eee 41 Update Element Types in Report Center Jobs 000 20 c eects 42 SNMPv3 Protocol in an eHealth Environment Known Issues 22 2 43 SNMPv3 Management Through Firewalls 020 00 cece eet eee eens 43 NoResponse Error Message May Appear 222 42 n ene eee e ene 43 Polling SNMPv3 Agents Adds Additional Load 0 0 00 ccc 43 eHealth SystemEDGE Known Issue 0 0 en ence nee nent nee eens 43 eHealth SystemEDGE Agents Do Not Account for HP UX Memory Statistics 44 Traffic Accountant Known Issue 2 22 0c ened teen ened eens 44 Install Report Center Option Reverts to No After Saving a Traffic Accountant Option 44 Chapter 6 eHealth Integration Modules 45 Supported Integration Modules 222222 2 cence ene nen ene eens 45 eHealth Netcool IM Reconfiguration After eHealth Upgrade 2222200 a 46 Replace Null Values in Psytechnics Statistics Files cence eee 46 How to Locate Netcool and HP OpenView Kits 000000 cece eect eee 46 Rediscover SPECTRUM Supplied Element 0 0 0 000 ccc ence nen e nea 47 Chapter 7 International Support 49 Chapter 8 Documentation 51 Release Numbers on Documentation 000 0 net tenes 51 Documentation ACCESS 2 eee e ete n eee eee 52 Readme Files s 20 scscccucucsdsguasaudicid sou dsGnG sGaddGndsauGidaddakGidadiGaddaadsaadi
59. ade eHealth r6 1 This release of eHealth has an embedded Oracle database You must use the eHealth installation program to install Oracle If you have any versions of Oracle on your system that are not related to eHealth you must remove them before installing r6 1 CA does not support separately installed versions of Oracle on the eHealth system even if they are to be used by third party products and not by eHealth Note The eHealth uninstall program does not remove all third party products For instructions on uninstalling eHealth see the eHealth Installation Guide Although Oracle does not support installations from network mounted disks for example over NFS remote installations may work If the Oracle installation over NFS hangs you must copy the media to a local disk and retry the installation or use local copies of the eHealth and Oracle Software DVDs If you choose to copy the Oracle DVD to a local disk use the following guidelines for the local directories m Create a directory for the Oracle DVD image The directory can have any name for example oracle10 dvd but the name cannot contain any spaces You need approximately 3 GB of free disk space m When you install eHealth and you are prompted for the location of the Oracle software specify the full pathname to the directory 22 Release Notes Pre installation Guidelines Pre installation and Upgrade Tasks for Solaris The following tasks must be performed bef
60. ager CA eHealth Live Health Application CA eHealth Response CA eHealth Service Availability CA eHealth SystemEDGE CA eHealth TrapEXPLODER CA eHealth Voice Quality Monitor VQM CA eHealth AIM for Apache CA eHealth AIM for Microsoft Exchange CA eHealth AIM for Microsoft IIS CA eHealth AIM for Microsoft SQL Server CA eHealth AIM for Oracle CA Insight AIM for CA eHealth CA Insight Database Performance Monitor for Distributed Databases CA Insight DPM for Distributed Databases CA eHealth Integration for Alcatel eHealth Alcatel CA eHealth Integration for Cisco IP Solution Center eHealth Cisco ISC CA eHealth Integration for Cisco WAN Manager eHealth Cisco WAN Manager CA eHealth Integration for HP OpenView eHealth OpenView CA eHealth Integration for Lucent eHealth Lucent CA eHealth Integration for Netcool eHealth Netcool CA eHealth Integration for Nortel Preside eHealth Nortel Preside CA eHealth Integration for Nortel Shasta SCS GGSN eHealth Nortel GGSN CA eHealth Integration for Psytechnics eHealth Psytechnics Contact CA m CA eHealth Integration for Starent PDSN eHealth Starent PDSN m CA SPECTRUM CA Unicenter Network and Systems Management Unicenter NSM m CA eTrust Identity and Access Management eTrust IAM CA Embedded Entitlements Manager CA EEM Note CA Embedded Entitlements Manager CA EEM is the new name for e
61. ail to comply with any provision of this Agreement Either party may terminate this Agreement immediately should any Software become or in either party s opinion be likely to become the subject of a claim of infringement of any intellectual property right Upon Termination you must destroy all copies of Software 8 EXPORT REGULATIONS All Software and technical data delivered under this Agreement are subject to US export control laws and may be subject to export or import regulations in other countries You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain such licenses to export re export or import as may be required after delivery to you 9 TRADEMARKS AND LOGOS You acknowledge and agree as between you and Sun that Sun owns the SUN SOLARIS JAVA JINI FORTE and iPLANET trademarks and all SUN SOLARIS JAVA JINI FORTE and iPLANET related trademarks service marks logos and other brand designations Sun Marks and you agree to comply with the Sun Trademark and Logo Usage Requirements currently located at http Avww sun com policies trademarks Any use you make of the Sun Marks inures to Sun s benefit 10 U S GOVERNMENT RESTRICTED RIGHTS If Software is being acquired by or on behalf of the U S Govemment or by a U S Government prime contractor or subcontractor at any tier then the Govemment s rights in Software and accompanying documentation will be onl
62. and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Chapter 9 eHealth Third Party Software License Agreements 91 Hewlett Packard HP UX 1 4 2_17 92 Release Notes THIS SOFTWARE IS PROVIDED BY THE AUTHOR AND CONTRIBUTORS AS IS amp amp AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE C The following software may be included in this product Crimson v1 1 1 Use of any of this software is governed by the terms of the license
63. are Manufacturer is InstallShield Software Corporation 900 North National Parkway Suite 125 Schaumburg IL 60173 USA Chapter 9 eHealth Third Party Software License Agreements 107 Macrovision InstallShield V7 0 108 Release Notes 10 U S Export Restrictions You will fully comply with all relevant export laws and regulations including but not limited to the U S Export Administration Regulations and Executive Orders Export Controls You warrant that you are not a person company or destination restricted or prohibited by Export Controls Restricted Person You will not directly or indirectly export re export divert or transfer the Software any portion thereof or any materials items or technology relating to InstallShield s business or related technical data or any direct product thereof to any Restricted Person 11 Termination In addition to any other rights or remedies it may have under applicable law InstallShield may terminate this EULA if you fail to comply with its terms and conditions In that event you will destroy any and all copies of the Software and all of its component parts You agree to promptly un install and delete all copies of the Software in your possession and discontinue any further use of the Software The parties rights and obligations under Section 3 of Part A Sections 5 and 6 of Part B Sections 8 and 9 of Part C and Sections 1 2 3 4 5 6 9 and 10 of this Part D will survive the
64. arting the eHealth installation or upgrade Important HP UX is not supported in eHealth r6 1 20 Release Notes Chapter 4 Installation Considerations This section contains the following topics Pre installation Guidelines see page 21 Post Installation Guidelines see page 30 Pre installation Guidelines eHealth supports the following installation scenarios New installations Upgrades from Release 5 7 and 6 0 on the same system may require operating system upgrade prior This release supports the ability to install eHealth r6 1 and load a database saved from Release 5 7 or 6 0 Note Follow the instructions provided in the eHealth Installation Guide and the additional recommendations included in these eHealth Release Notes Also see the eHealth Readme file for last minute changes and updates Before you install eHealth review the guidelines and perform the necessary tasks to help ensure a trouble free installation Pre confirm that you meet all the installation prerequisites described in the eHealth Installation Guide On UNIX platforms there is a utility nhCheckInstallPreReqs that checks for system prerequisites It is available on the eHealth Software DVD Important HP UX is not supported in eHealth r6 1 Chapter 4 Installation Considerations 21 Pre installation Guidelines Pre installation and Upgrade Tasks for Oracle The following tasks for Oracle must be performed before you install or upgr
65. below ft The Apache Software License Version 1 1 Copyright c 1999 2000 The Apache Software Foundation All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The end user documentation included with the redistribution if any must include the following acknowledgment This product includes software developed by the Apache Software Foundation http Awww apache org Alternately this acknowledgment may appear in the software itself if and wherever such third party acknowledgments normally appear 4 The names Crimson and Apache Software Foundation must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact apache apache org 5 Products derived from this software may not be called Apache nor may Apache appear in their name without prior written permission of the Apache Software Foundation THIS SOFTWARE IS PROVIDED AS IS a
66. bership to Include Children In eHealth r6 1 if a parent element belongs to a group the DCI file generated by an nhExportConfig invocation will also includes children of that parent element in the group membership list If a group and its members are exported and then reimported the group can incorrectly grow in membership to include the children Chapter 5 Known Issues 33 eHealth r6 1 Known Issues No Web Server Connection on Business Service Console When you go to the Business Service Console BSC user interface with Disaster Recovery DR enabled messages appear in the upper left corner in this sequence Update in Progress followed eventually by No Web Server Connection Adding the shared hostname and IP to the Windows system32 drivers etc hosts file fixes the BSC problem with DR enabled HTTPS Mode Not Retained After eHealth Is Upgraded or Updated Symptom When I am running HTTPS it appears that my system is successfully updated to eHealth r6 1 However Apache is set back to HTTP mode Apache is also set back to HTTP mode when I upgrade from eHealth r6 0 SP2a to r6 1 Solution Use the nhWebProtocol command to set eHealth back to HTTPS mode Retired Elements May Appear When eHealth is integrated with SPECTRUM retired elements may appear in reports that are run on web service inventory Note For a list of the customer reported problems fixed in this release see the README FIXES file in the eHealth home dire
67. ce or other tort to the extent permitted by applicable law It also applies even if Microsoft knew or should have known about the possibility of the damages The above limitation or exclusion may not apply to you because your country may not allow the exclusion or limitation of incidental consequential or other damages 110 Release Notes Open Source toolkit 0 9 8 d Open Source Initiative OSI Open SSL Project Open SSL toolkit 0 9 8 d Initiative OSI Open SSL Project Open SSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org This product also includes libraries from an SSL implementation written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com LICENSE ISSUES The OpenSSL toolkit stays under a dual license i e both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit See below for the actual license texts Actually both licenses are BSD style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2003 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list o
68. ce code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of CoolServiets com nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY COOLSERVLETS COM AND CONTRIBUTORS AS IS amp amp AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE B The following software may be included in this Product DES and 3xDES Use of any of this software is governed by the terms of the license below Copyright 2000 by Jef Poskanzer All rights reserved Redistribution
69. chnical support or updates for the Beta Software InstallShield is not obligated to release a commercial version of the Beta Software or to provide you with a copy of any commercial version that may be released Chapter 9 eHealth Third Party Software License Agreements 103 Macrovision InstallShield V7 0 104 Release Notes 5 Confidential Information The Beta Software including its features and the results of use or testing Confidential Information is confidential and proprietary to InstallShield Confidential Information does not include information that you can prove a was already known to you prior to the effective date of this EULA b became publicly known through no wrongful act by you or c was received from a third party without similar restriction and without breach of this EULA You will not disclose or provide Confidential Information to any third party except with InstallShield s written permission or upon judicial or governmental order and you will give InstallShield reasonable notice prior to any such disclosure and will comply with any protective or equivalent order This provision shall survive the termination or expiration of this EULA 6 Disclaimer of Warranty THE BETA SOFTWARE IS PROVIDED ON AN AS IS WITH ALL DEFECTS BASIS AND WITHOUT WARRANTY OF ANY KIND ALL WARRANTIES CONDITIONS REPRESENTATIONS AND INDEMNITIES WHETHER EXPRESS OR IMPLIED ARISING BY LAW CUSTOM PRIOR ORAL OR WRITTEN STATEMENTS O
70. ction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship whether in Source or Object form made available under the License as indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based
71. ctory 34 Release Notes eHealth r6 1 Known Issues Import Policies on Multiple Standalone Computers Importing policies on multiple standalone computers may not permit grouping Note You can import or export policies within a cluster without grouping problems Example You create a policy foo with a saveToGroup value of a single group aa You then import foo to another standalone 6 1 system B unaware that B has a pre existing group bb and group bb happens to have the same group_id as aa When foo is imported into B group_id is mapped to bb resulting a policy foo on system B with a saveToGroup value of bb This is unintended Under usual circumstances when there is no match on group_id between from and to systems the saveToGroup value on to system shows null on the OCE policy user interface If you subsequently do a policy based discover without updating null to a desired group name discover will not allow you to save the results and will send a warning that the group cannot be found Note If you are working from the command line the results will be saved but they will not be grouped and you will receive a warning that the group does not exist Workaround Edit the saveToGroup field to specify a valid group on all Discover Policies imported to a standalone system in which you wish to use the saveToGroup Discover Policy parameter Insufficient Swap Space On Solaris the installation may send a
72. curate on the PDF and HTML versions begins on January 1 1900 m The X Axis data is different than the PDF and HTML report which are correct the bottleneck speed goes from 0 to 2800 on those but in the Excel reports it goes from 0 to 1 such as 0 1 0 2 0 3 and so forth m The bottleneck speed is incorrectly graphed m There is no Interfaces in the Link Bundle table present in the Excel 2000 Single Sheet Format report To workaround this you can either create a list report or use nhExportData HTTP 404 Error in eHealth Report Center When you click the Report Center tab from the eHealth web user interface and then click the Help link an HTTP 404 error is generated To avoid this click another link on the Report Center page and then click Help from that page The Report Center Help page appears Log On Again Link Fails If you accidentally log off from Report Center and try to log on again an error message appears stating that the user is already authenticated in the available namespace To work around this issue you can either click the Back button on your browser to return to Query Studio or open a new browser Need Adobe Reader Version 7 0 to Print PDF Reports You must use Adobe Reader Version 7 0 or later to print PDF reports from inside Report Center If you use an earlier version you see an error generated by Adobe that says Could not start print job 40 Release Notes Report Center Known Issues Some Sample
73. d to usability bug reports and test results You will review and comment on all documentation supplied All bug reports test results and other feedback made by you will be the property of InstallShield and may be used by InstallShield for any purpose it sees fit Due to the nature of the development work InstallShield is not certain if errors or discrepancies in the Beta Software may be corrected 3 Support InstallShield is not obligated to provide technical or other support for the Beta Software However limited technical support Support Services if noted in the materials provided to you by InstallShield may be available Use of any such Support Services is govemed by the InstallShield policies and programs described in online documentation or in other InstallShield provided materials Any supplemental software code provided to you as part of the Support Services shall be considered part of the Beta Software and subject to the terms and conditions of this EULA InstallShield may use technical information you provide to InstallShield for InstallShield s product support development and other business purposes InstallShield will not utilize such technical information in a form that personally identifies you Support Services may not be available in all countries outside the United States and will be discontinued upon release of a commercial version of the Beta Software 4 Maintenance InstallShield is not obligated to provide maintenance te
74. dation Xerces C 2 7 0 Apache Software Foundation Xerces C 2 7 0 Portions of this product include software developed by the Apache Software Foundation The Apache software is distributed in accordance with the following license agreement Apache License Version 2 0 January 2004 http Avww apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reproduction and distribution as defined by Sections 1 through 9 of this document Licensor shall mean the copyright owner or entity authorized by the copyright owner that is granting the License Legal Entity shall mean the union of the acting entity and all other entities that control are controlled by or are under common control with that entity For the purposes of this definition control means i the power direct or indirect to cause the direction or management of such entity whether by contract or otherwise or ii ownership of fifty percent 50 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or tran
75. e Software Foundation HTTP Web Server 2 2 3 0 cc ccc cece nen eens 66 Apache Software Foundation Tomcat 5 5 25 anaana annann naana annnars 69 Apache Software Foundation Xerces C 2 7 0 2 e eee 73 Bellcore Q Frank Xia Xbae 4 3 2 77 DING 922 aaa ANGEL Gan PAGGANA TIN PIGA Nh An nh Da 78 Brad Neuberg Really Simple History RSH Framework 0 04 2 22220 00 79 Bristol Technology Inc HyperHelp Viewer and xprinter software 5 1 1 80 CMU SNMP 2a hana GG AGA DAGAN LAGA DIGADIDDIIDPDDIDILDDDLGDIIDDDIG DD DALA LIL ALA DANGAN 82 Cold Spring Harbor Labs gd 2 22 2222 tee ete e ees 82 David E Smyth Wel 2 5 0 0 2253a ap taidi at t ona AEREE DRARDLDADDDANDDAN LG ALAGA 83 Douglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 84 Groupe Bull XPM library 3 4g 2 2 22 een ene t nen teens 88 gzip org Zb 1 2 2 en en en en ee ee ee en en eens 89 Hewlett Packard HP UX 1 4 2 17 2 22 90 InfoZip Unzip 5 42 5 sseccuadascdgediadsda tangata cqegdadgughosedgegsddseqtenadaegieeadataas 96 InfOZip Zip 2523 line aa Pe ae eae On tas bel he e ede ABA Ba NAG 97 Internet Initiative Japan Inc mod encoding for Apache 2 2004 06 16 98 Interleaf Inc ComboBox 1 1 2 99 J Schoenwaelder Tech University Braunschweig University Twente amp other parties Scotty 3 100 Julian R Seward bzip2 1
76. e diskette may be retumed to Bristol Technology Incorporated 241 Ethan Allen Highway Ridgefield Connecticut 06877 who will replace the diskette without charge Bristol Technology Incorporated warrants that HYPERHELP will perform substantially in accordance with the accompanying written materi als and authorized advertising Bristol Technology Incorporated does not warrant that the functions contained in HYPERHELP will meet USER s requirements or that the operation of HYPERHELP will be uninterrupted or error free However Bristol Technology Incorporated if notified of significant errors during the thirty day warranty period will correct demonstrable and significant HYPERHELP errors within a rea sonable period of time or refund all or a fair portion of the price USER paid for HYPERHELP at Bristol Technology Incorporated s option The above are USER s sole remedies for breach by Bristol Technology Incorporated of any warranties made under this Agreement Except for the express warranties set forth above Bristol Technology Incorporated disclaims all other warranties including but not limited to any implied warranties of merchantability and fitness for a particular purpose This warranty gives USER specific legal rights and USER may also have other rights which vary from state to state In no event will Bristol Technology Incorporated be liable for any damages including lost profits lost savings or other incidental or conse quential damages arisi
77. efore the activation can finish To remove the duplicate rules ON Os IN UE Open a command prompt on the eHealth system Change to the NH_HOME_OLD data response directory Create the save ard directory Copy the ard files to save ard Edit the Rules ard using any text editor In the Rules ard file look for any duplicate transactions and delete the lines starting with module and ending with Restart the eHealth installation The installation process prompts you for the location of the eHealth r6 1 software and re copies the eHealth files but it skips steps that you already successfully completed The initialization now completes successfully Note If you use Application Response see the Application Response Readme file for your platform for additional information The file is README AR in the eHealth home directory Traffic Accountant Installation Considerations 26 Release Notes Review the following considerations before you install or upgrade eHealth Traffic Accountant Upgrading any eHealth system that is not a pristine Traffic Accountant system will cause installation problems Report Center is required to generate reports about data collected by eHealth Netflow Collector and by the NetFlow import poller running in enhanced mode You must run the Traffic Accountant specific installation with the Traffic Accountant specific LCF file Pre installation Guidelines Upgrade Considerations If you are upg
78. electronic media the Media for the sole purpose of inclusion and distribution with your Publication s subject to the following terms i You may not distribute the Software on a stand alone basis it must be distributed with your Publication s ii You are responsible for downloading the Software from the applicable Sun web site iii You must refer to the Software as JavaTM 2 Platform Standard Edition Development Kit 5 0 iv The Software must be reproduced in its entirety and without any modification whatsoever including without limitation the Binary Code License and Supplemental License Terms accompanying the Software and proprietary rights notices contained in the Software v The Media label shall include the following information Copyright 2004 Sun Microsystems Inc All rights reserved Use is subject to license terms Sun Sun Microsystems the Sun logo Solaris Java the Java Coffee Cup logo J2SE and all trademarks and logos based on Java are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries This information must be placed on the Media label in such a manner as to only apply to the Sun Software vi You must clearly identify the Software as Sun s product on the Media holder or Media label and you may not state or imply that Sun is responsible for any third party software contained on the Media vii You may not include any third party software on the Media which is intended to be a
79. ements 59 Title Changes and Guide Consolidation 60 Release Notes This section contains the following topics Apache Software Foundation Commons net 1 4 1 see page 61 Apache Software Foundation HTTP Web Server 2 2 3 see page 66 Apache Software Foundation Tomcat 5 5 25 see page 69 Apache Software Foundation Xerces C 2 7 0 see page 73 Bellcore Q Frank Xia Xbae 4 3 see page 77 bind 9 2 2 see page 78 Brad Neuberg Really Simple History RSH Framework 0 04 see page 79 Bristol Technology Inc HyperHelp Viewer and xprinter software 5 1 1 see page 80 CMU SNMP see page 82 Cold Spring Harbor Labs gd see page 82 David E Smyth Wcl 2 5 see page 83 Douglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 see page 84 Groupe Bull XPM library 3 4g see page 88 gzip org zlib 1 2 2 see page 89 Hewlett Packard HP UX 1 4 2 17 see page 90 InfoZip Unzip 5 42 see page 96 InfoZip Zip 2 23 see page 97 Internet Initiative Japan Inc mod encoding for Apache 2 2004 06 16 see page 98 Interleaf Inc ComboBox 1 1 see page 99 J Schoenwaelder Tech University Braunschweig University Twente amp other parties Scotty 3 see page 100 Julian R Seward bzip2 1 0 1 see page 101 Macrovision InstallShield V7 0 see page 102 Microsoft Visual C 2005 Redistributable Package 1 0 see page 109 Open Source Initiative OSI Open SSL Project Open
80. emnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS APPENDIX How to apply the Apache License to your work To apply the Apache License to your work attach the following boilerplate notice with the fields enclosed by brackets I replaced with your own identifying information Don t include the brackets The text should be enclosed in the appropriate comment syntax for the file format We also recommend that a file or class name and description of purpose be included on the same printed page as the copyright notice for easier identification within third party archives Copyright yyyy name of copyright owner Chapter 9 eHealth Third Party Software License Agreements 71 Apache Software Foundation Tomcat 5 5 25 72 Release Notes Licensed under the Apache License Version 2 0 the License you may not use this file except in compliance with the License You may obtain a copy of the License at http Awww apache org licenses LICENSE 2 0 Unless required by applicable law or agreed to in writing software distributed under the License is distributed on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied See the License for the specific language goveming permissions and limitations under the License Apache Software Foun
81. emove or alter any proprietary legends or notices contained in or on the Redistributables v you only distribute the Redistributables pursuant to a license agreement that protects Sun s interests consistent with the terms contained in the Agreement vi you agree to defend and indemnify Sun and its licensors from and against any damages costs liabilities settlement amounts and or expenses including attorneys fees incurred in connection with any claim lawsuit or action by any third party that arises or results from the use or distribution of any and all Programs and or Software D Java Technology Restrictions You may not create modify or change the behavior of or authorize your licensees to create modify or change the behavior of classes interfaces or subpackages that are in any way identified as java javax sun or similar convention as specified by Sun in any naming convention designation Sun JRE 1 5 0_14 E Distribution by Publishers This section pertains to your distribution of the Software with your printed book or magazine as those terms are commonly used in the industry relating to Java technology Publication Subject to and conditioned upon your compliance with the restrictions and obligations contained in the Agreement in addition to the license granted in Paragraph 1 above Sun hereby grants to you a non exclusive nontransferable limited right to reproduce complete and unmodified copies of the Software on
82. er Antoine Verheijen Paul von Behren Rich Wales Mike White This software is provided as is without warranty of any kind express or implied In no event shall Info ZIP or its contributors be held liable for any direct indirect incidental special or consequential damages arising out of the use of or inability to use this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 Redistributions of source code must retain the above copyright notice definition disclaimer and this list of conditions 2 Redistributions in binary form must reproduce the above copyright notice definition disclaimer and this list of conditions in documentation and or other materials provided with the distribution 3 Altered versions including but not limited to ports to new operating systems existing ports with new graphical interfaces and dynamic shared or static library versions must be plainly marked as such and must not be misrepresented as being the original source Such altered versions also must not be misrepresented as being Info ZIP releases including but not limited to labeling of the altered versions with the names Info ZIP or any variation thereof including but not limited to different capitalizations Pocket UnZip WiZ or MacZip without the explicit permission of Info ZIP Suc
83. ess required by applicable law or agreed to in writing Licensor provides the Work and each Contributor provides its Contributions on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied including without limitation any warranties or conditions of TITLE NON INFRINGEMENT MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License 8 Limitation of Liability In no event and under no legal theory whether in tort including negligence contract or otherwise unless required by applicable law such as deliberate and grossly negligent acts or agreed to in writing shall any Contributor be liable to You for damages including any direct indirect special incidental or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obli
84. estarted is consistently less This same variable should also be equal to the following ClosedRP Reg Rast Accpt sec OpenRP registration requests accepted sec CLOSED_RP_SUCCESSES OPEN_RP_SUCCESSES However it is consistently greater than CLOSED_RP_SUCCESSES ClosedRP Reg Rast Accpt sec This has been reported to and acknowledged by Nortel Networks 36 Release Notes High Availability Known Issues nhNortelScsGetCfg Errors If you configured eHealth Integration for Nortel SCS to import data from multiple Nortel SCS servers poller error messages appear in the console the first time that you run nhNortelScsGetCfg The messages indicate that another instance of an import is starting while one is already running As soon as the configuration is imported for the first Nortel SCS server the import poller starts statistics import for the new elements The attempt to start statistics import for the subsequent servers may conflict with it This prevents data from being imported for some Nortel SCS elements on the first poll On the second and subsequent polls eHealth Integration for Nortel SCS should import data for all elements normally High Availability Known Issues The following are known issues related to the high availability solution for eHealth Monitor Tool Wrongly Triggers Failover The high availability monitor tool currently checks for poller states for both reporting front end and back end machines In the case of a
85. f conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org Chapter 9 eHealth Third Party Software License Agreements 111 Open Source Initiative OSI Open SSL Project Open SSL toolkit 0 9 8 d THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS amp amp AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED INNO
86. gad aches 52 Title Changes and Guide Consolidation 0 00 c cect tenets 52 eHealth Administration Guide 222 22 53 eHealth BT Studio Administration Guide 222 cece ence eens 53 eHealth Command and Environment Variables Reference Guide 0 0 c eee eee 53 eHealth Customizing Variables Administration Guide 0 53 eHealth Data Integration Guide anaana aeann nnan nnan t eee ee eens 54 eHealth Installation Guide 2 54 eHealth Integration Modules Release Notes 2 54 eHealth Overview Guide 2 0 00 maa eee eee NG a 55 eHealth Reddine eee me ee ec AA AD 55 eHealth Release Notes 2 55 eHealth Report Center User and Administration Guide 22 0 55 eHealth Report Designer Reference Guide 2 22 56 eHealth Reports User and Administration Guide 22 56 eHealth Response Administration Guide 2 2 56 Contents 7 eHealth Sizing Wizard Administration Guide 2 2 eee 56 eHealth Traffic Accountant TA and NetFlow Administration Web Help 57 eHealth Traffic Accountant and NetFlow Administration Guide 0 a 57 eHealth Voice Over IP VoIP Deployment and Quick Reference Guide 57 Chapter 9 eHealth Third Party Software License Agreements 59 Apache Software Foundation Commons net 1 4 1 2 0 0 0 aaan anana aana annaa anaana aaa 61 Apach
87. gations and or rights consistent with this License However in accepting such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS APPENDIX How to apply the Apache License to your work To apply the Apache License to your work attach the following boilerplate notice with the fields enclosed by brackets J replaced with your own identifying information Don t include the brackets The text should be enclosed in the appropriate comment syntax for the file format We also recommend that a file or class name and description of purpose be included on the same printed page as the copyright notice for easier identification within third party archives Apache Software Foundation Tomcat 5 5 25 Apache Software Foundation Tomcat 5 5 25 Portions of this product include software developed by the Apache Software Foundation The Apache software is distributed in accordance with the following license agreement Apache License Version 2 0 January 2004 http Avww apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for use reprodu
88. ghlighted or in use For example if you highlight the name of an eHealth server in the tree and click Refresh OneClick for eHealth does not update all information relating to that system such as group lists and groups and all systems in that cluster It only updates the Status screen for the highlighted server In OneClick for eHealth some data may not update dynamically in the user interface To make sure that you are viewing the latest data click Refresh periodically for each item Java Error Occurs When Creating New View When you right click to create a new view in OCE a Java error occurs Use one of the following alternative methods to create a new view m Select Views and click File Menu Action New Views Navigate to Managed Resources Right Click Views and then select New View Report Center Known Issues The following are known issues related to Report Center Chapter 5 Known Issues 39 Report Center Known Issues Data on Report Does Not Match Standard HTML or PDF Format Aggregate Throughput Report for Interfaces contains incorrect data in Excel 2K2 amp 2K Single Sheet Format After running the Report Center Aggregate Throughput Report for Interfaces sample report and either saving the file or printing the file using either Excel 2002 or Excel 2000 Single Sheet Format the data on the report does not match the standard HTML or PDF format as follows m The Inbound and Outbound Y Axis data which is ac
89. graded eHealth and Oracle performance Additionally Solaris disk file system logging is unnecessary as Oracle s own logging facility provides data protection in case of disk failure Other disks file systems including those containing eHealth files outside the database can optionally use logging at the user s discretion based on their own operational needs These needs can include rapid fsck recovery which logging enables To use diacritical characters on Solaris you must set up a locale on the Solaris system that has the right character set For US this is locale en_us and character set Latin1 Host name and address lookup must be configured to support both IPv4 lookups hosts and IPv6 lookups ipnodes More information Diacritical Characters Not Supported see page 32 Pre installation and Upgrade Task for UNIX When installing on UNIX systems using DVDs confirm that your current directory is not on the DVD when you start the installation if it is the installation cannot switch DVDs when it needs to 24 Release Notes Pre installation Guidelines Pre Installation and Upgrade Tasks for Windows The following tasks must be performed before you install or upgrade eHealth r6 1 on Windows You must stop the following services and processes m Antivirus Software m ArcServe Agent m BackupExec Agent m COM Event System m Distributed Transaction Coordinator FTP Publishing Service m IIS Admin Service m MTSrecovery Se
90. h altered versions are further prohibited from misrepresentative use of the Zip Bugs or Info ZIP e mail addresses or of the Info ZIP URL s 4 Info ZIP retains the right to use the names Info ZIP Zip UnZip Wiz Pocket UnZip Pocket Zip and MacZip for its own source and binary releases Chapter 9 eHealth Third Party Software License Agreements 97 Internet Initiative Japan Inc mod_encoding for Apache 2 2004 06 16 Internet Initiative Japan Inc mod_encoding for Apache 2 2004 06 16 98 Release Notes This product includes software developed by Internet Initiative Japan Inc and Kunio Miyamoto for use in the mod_encoding module for Apache2 http www apache org Copyright c 2000 2004 Intemet Initiative Japan Inc and Kunio Miyamoto All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by Intemet Initiative Japan
91. h r6 1 If they are running stop them or wait for them to finish before you upgrade to eHealth r6 1 m nhSaveDb a nhilndexStats a NhiNameNodes m nhiStdReport a NhiDbMaint m nhiRollupDb a nhiDialogRollup a nhiDataAnalysis a nhiConfig m nhReset m nhiScrubFsa Chapter 4 Installation Considerations 27 Pre installation Guidelines m nhiAnalyzeDb m nhiRelpDriver If you are upgrading to eHealth r6 1 from eHealth r5 7 or r6 0 you cannot use a layout configuration file LCF to move tablespaces and data files or otherwise manipulate the eHealth database during the upgrade process The value for SNH USER cannot contain uppercase characters If it does certain critical commands will not work Upgrade Prerequisites for eHealth on Remote Polling Sites 28 Release Notes Remote polling sites have additional requirements before you upgrade your version of eHealth If your sites are running a version of eHealth earlier than r5 6 5 Patch 3 update to eHealth r5 6 5 Patch 8 upgrade to eHealth r5 7 or r6 0 then upgrade to eHealth r6 1 If you are running eHealth r5 0 2 you must migrate to eHealth r5 7 before upgrading to eHealth r6 1 Upgrade the central site before you upgrade the remote poller sites Because remote polling is backwards compatible upgrading the central site first allows polling to continue from the remote sites that have not yet upgraded eHealth includes a utility that checks and reports your system s upgrade
92. ibution of the LICENSED PRODUCT as permitted herein This license is effective until terminated by Sun for failure to comply with this license Upon termination you shall destroy or return all code and documentation for the LICENSED PRODUCT LICENSED PRODUCT IS PROVIDED AS IS WITH NO WARRANTIES OF ANY KIND INCLUDING THE WARRANTIES OF DESIGN MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE LICENSED PRODUCT IS PROVIDED WITH NO SUPPORT AND WITHOUT ANY OBLIGATION ON THE PART OF SUN OR ANY OF ITS SUBSIDIARIES OR AFFILIATES TO ASSIST IN ITS USE CORRECTION MODIFICATION OR ENHANCEMENT SUN OR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL HAVE NO LIABILITY WITH RESPECT TO THE INFRINGEMENT OF COPYRIGHTS TRADE SECRETS OR ANY PATENTS BY LICENSED PRODUCT OR ANY PART THEREOF IN NO EVENT WILL SUN OR ANY OF ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY LOST REVENUE OR PROFITS OR OTHER SPECIAL INDIRECT AND CONSEQUENTIAL DAMAGES EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Use duplication or disclosure by the government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and FAR 52 227 19 SunOS SunSoft Sun Solaris Sun Microsystems and the Sun logo are trademarks or registered trademarks of Sun Microsystems Inc SunSoft Inc 2550 Garcia Avenue
93. icated at least one 1 copy of the COMPILER for each user of the COMPILER across the network and where all copies of the COMPILER other than the one being used on the network are archived 2 The HyperHelp Viewer VIEWER may be used on multiple terminals for a single development group site A development group site is defined as any number of users working on the same software product s at the same physical location USER is free to copy and dis tribute the VIEWER with USER s application s without incurring any additional liability to Bristol Technology Inc 3 The COMPILER and the VIEWER are owned by Bristol Technology Incorporated and are protected by United States copyright laws and international treaty provisions Therefore USER must treat the COMPILER and VIEWER like any other copyrighted material except that USER may cither 2 make one copy of the COMPILER solely for backup or archival purposes or b transfer the COMPILER to a single hard disk provided USER keeps the original solely for backup or archival purposes 4 This agreement is personal to USER USER may not rent or lease HYPERHELP USER may not transfer the COMPILER or the accompanying written materials without prior written permission from Bristol USER can not distribute the COMPILER to any outside party USER can only use COMPILER to compile USER s files USER can not de engincer HYPERHELP or the hlp format USER can only use the Xprinter Software XPRINTER enclo
94. including without limitation any warranties or conditions of TITLE NON INFRINGEMENT MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License 8 Limitation of Liability In no event and under no legal theory whether in tort including negligence contract or otherwise unless required by applicable law such as deliberate and grossly negligent acts or agreed to in writing shall any Contributor be liable to You for damages including any direct indirect special incidental or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work including but not limited to damages for loss of goodwill work stoppage computer failure or malfunction or any and all other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to ind
95. ing boilerplate notice with the fields enclosed by brackets replaced with your own identifying information Don t include the brackets The text should be enclosed in the appropriate comment syntax for the file format We also recommend that a file or class name and description of purpose be included on the same printed page as the copyright notice for easier identification within third party archives Copyright yyyy name of copyright owner Licensed under the Apache License Version 2 0 the License 64 Release Notes Apache Software Foundation Commons net 1 4 1 you may not use this file except in compliance with the License You may obtain a copy of the License at http Awww apache org licenses LICENSE 2 0 Unless required by applicable law or agreed to in writing software distributed under the License is distributed on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied See the License for the specific language governing permissions and limitations under the License Chapter 9 eHealth Third Party Software License Agreements 65 Apache Software Foundation HTTP Web Server 2 2 3 Apache Software Foundation HTTP Web Server 2 2 3 66 Release Notes Portions of this product include software developed by the Apache Software Foundation The Apache software is distributed in accordance with the following license agreement Apache License Version 2 0 January 2004 http
96. ion are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The end user documentation included with the redistribution if any must include the following acknowledgment This product includes software developed by the Apache Software Foundation http Avww apache org Alternately this acknowledgment may appear in the software itself if and wherever such third party acknowledgments normally appear x 4 The names Xalan and Apache Software Foundation must Chapter 9 eHealth Third Party Software License Agreements 93 Hewlett Packard HP UX 1 4 2_17 not be used to endorse or promote products derived from this software without prior written permission For written permission please contact apache apache org 5 Products derived from this software may not be called Apache nor may Apache appear in their name without prior written permission of the Apache Software Foundation THIS SOFTWARE IS PROVIDED AS IS amp amp AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
97. ion kits are located on the eHealth Software CD CD1 You must unzip the InstallPlus file The Netcool and HP OpenView subdirectories are located in the PACKAGES directory For eHealth r6 0 r6 0 SP1 r6 0 SP2 and r6 1 these kits are no longer placed on the product ftp site All other eHealth integration modules are included as part of the eHealth installation wizard 46 Release Notes Rediscover SPECTRUM Supplied Element Rediscover SPECTRUM Supplied Element For SPECTRUM customers who are not planning to upgrade to SPECTRUM r9 0 with eHealth r6 1 you cannot use the Motif console to re discover of a SPECTRUM supplied element However you can rediscover a SPECTRUM supplied element using the nhDiscover command and the spectrum option from the command line Note For more information about discovery see the Administration Guide and Command and Environment Variables Reference Guide Chapter 6 eHealth Integration Modules 47 Chapter 7 International Support eHealth r6 1 supports English only Chapter 7 International Support 49 Chapter 8 Documentation The eHealth documentation set consists of PDF Portable Document Format files and HTML HyperText Markup Language help files The eHealth software DVD contains guides in PDF format with a search index Note The PDF files are independent of platform and operating system and are viewable in the Adobe Acrobat Reader in Windows and Solaris environments To view PDF files
98. ird Party Software License Agreements 89 Hewlett Packard HP UX 1 4 2_17 Hewlett Packard HP UX 1 4 2 17 90 Release Notes This product contains software licensed from Hewlett Packard HP Software These additional terms and conditions govern your use of the HP Software JAVA PLATFORM INTERFACE You may not modify the Java Platform Interface JPI identified as classes contained within the java package or any subpackages of the java package by creating additional classes within the JPI or otherwise causing the addition to or modification of the classes in the JPI In the event that you create any Java related API and distributes such API to others for applet or application development you must promptly publish an accurate specification for such API for free use by all developers of Java based software INTELLECTUAL PROPERTY RIGHTS The HP Software made is the property of Hewlett Packard HP or its suppliers The HP Software and all accompanying documentation are copyrighted You shall not modify decompile disassemble extract or otherwise reverse engineer any Software covered by this License Agreement You shall not make any copy of the HP Software or its accompanying documentation except for copying incident to the ordinary and intended use of the HP Software and the Tru64 UNIX Operating System and except for the making of a single archival copy The Software made available here constitutes the proprietary information of HP or its s
99. istributed SNMP Security Pack software NoResponse Error Message May Appear The first time you discover an element using the SNMPv3 protocol the discover process may take longer than usual because of the extra security validation involved with SNMPv3 In some cases the process may time out causing the discover attempt to fail with a NoResponse error message If discover fails for SNMPv3 elements increase the default timeout setting using the NH_DISCOVER_TIMEOUT environment variable Polling SNMPv3 Agents Adds Additional Load Polling SNMPv3 agents adds additional load to the eHealth system because of the overhead associated with encryption and authentication This can cause missed polls for SNMPv3 elements and corresponding loss of data granularity If you are polling any SNMPv3 agents verify that your setting for the NH_STAT_POLLS_PER_SECOND environment variable does not exceed 200 depending on the machine being used This establishes a new performance boundary of 40 000 elements polled every 5 minutes An indication that NH_STAT_POLLS_PER_SECOND is set too high is receipt of no response errors from SNMPv3 agents eHealth SystemEDGE Known Issue The following is a known issue related to eHealth SystemEDGE Chapter 5 Known Issues 43 Traffic Accountant Known Issue eHealth SystemEDGE Agents Do Not Account for HP UX Memory Statistics Valid on HP UX Symptom When I run a query on memory utilization on my eHealth SystemE
100. itions stated in this License 5 Submission of Contributions Unless You explicitly state otherwise any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License without any additional terms or conditions Notwithstanding the above nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file Chapter 9 eHealth Third Party Software License Agreements 63 Apache Software Foundation Commons net 1 4 1 7 Disclaimer of Warranty Unless required by applicable law or agreed to in writing Licensor provides the Work and each Contributor provides its Contributions on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied including without limitation any warranties or conditions of TITLE NON INFRINGEMENT MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License 8 Limitation of Liabilit
101. lemental software code provided to you as part of the Support Services shall be considered part of the Software and subject to the terms and conditions of this EULA With respect to technical information you provide to InstallShield as part of the Support Services InstallShield may use such information for its business purposes including for product updates and development 1 1 2 8 Limited Warranty InstallShield warrants a that the Software will for a period of ninety 90 days from the date of delivery perform substantially in accordance with InstallShield s written materials accompanying it and b that any Support Services provided by InstallShield shall be substantially as described in applicable written materials provided to you by InstallShield TO THE MAXIMUM EXTENT PERMITTED BY LAW ALL WARRANTIES CONDITIONS REPRESENTATIONS AND INDEMNITIES WHETHER EXPRESS OR IMPLIED ARISING BY LAW CUSTOM PRIOR ORAL OR WRITTEN STATEMENTS OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY TITLE AND NON INFRINGEMENT AND THE IMPLIED WARRANTIES AND CONDITIONS AGAINST HIDDEN DEFECTS VICES CACHES ARE HEREBY OVERRIDDEN EXCLUDED AND DISCLAIMED WITH REGARD TO THE SOFTWARE AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHERS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION Some
102. mp amp AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR Hewlett Packard HP UX 1 4 2_17 ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation and was originally based on software copyright c 1999 International Business Machines Inc htto Avww ibm com For more information on the Apache Software Foundation please see D The following software may be included in this product Xalan J2 Use of any of this software is governed by the terms of the license below ft The Apache Software License Version 1 1 x x Copyright c 1999 2000 The Apache Software Foundation All rights reserved Redistribution and use in source and binary forms with or without modificat
103. ms under state consumer protection laws unfair competition laws and in tort b Outside the United States If you acquired the software in any other country the laws of that country apply 9 LEGAL EFFECT This agreement describes certain legal rights You may have other rights under the laws of your country You may also have rights with respect to the party from whom you acquired the software This agreement does not change your rights under the laws of your country if the laws of your country do not permit it to do so 10 DISCLAIMER OF WARRANTY The software is licensed as is You bear the risk of using it Microsoft gives no express warranties guarantees or conditions You may have additional consumer rights under your local laws which this agreement cannot change To the extent permitted under your local laws Microsoft excludes the implied warranties of merchantability fitness for a particular purpose and non infringement 11 LIMITATION ON AND EXCLUSION OF REMEDIES AND DAMAGES You can recover from Microsoft and its suppliers only direct damages up to U S 5 00 You cannot recover any other damages including consequential lost profits special indirect or incidental damages This limitation applies to anything related to the software services content including code on third party Internet sites or third party programs and claims for breach of contract breach of warranty guarantee or condition strict liability negligen
104. n for all of the integration modules in one document 54 Release Notes Title Changes and Guide Consolidation eHealth Overview Guide The following deliverables have been consolidated to become the eHealth Overview Guide eHealth Readme eHealth Administration Overview Guide eHealth and VoIP Overview Getting Started with eHealth AdvantEDGE View Getting Started with Live Exceptions Getting Started with Standalone AdvantEDGE View Getting Started with Voice Over IP Planning Getting Started with VoIP Reports Introduction to eHealth Introduction to eHealth Report Center Live Health Catching Business Service Failures Before They Catch You Most of the information formerly contained in the eHealth Readme such as system requirements was moved into the eHealth Release Notes The eHealth Readme now contains only last minute changes and fixes eHealth Release Notes The eHealth Release Notes consolidates the following documentation eHealth Third Party Software License Agreements eHealth Readme information except for last minute changes which remain in the eHealth Readme eHealth Report Center User and Administration Guide The following deliverables have been consolidated to become the eHealth Report Center User and Administration Guide Creating Custom Reports with eHealth Report Center eHealth Report Center Installation and Administration Guide Chapter 8 Documentation 55 Title Changes and Guide Consolidation
105. n error message requesting enough swap space for all the Solaris zones combined rather than enough swap space for just the zone on which you are performing the installation Ignore the message and proceed with the installation Chapter 5 Known Issues 35 eHealth Cisco NetFlow Known Issues eHealth Cisco NetFlow Known Issues The following are known issues related to eHealth Cisco NetFlow integration module Upgrade Configuration If you plan to use the eHealth Integration for Cisco NetFlow and want to upgrade to Cisco NetFlow 5 0 from earlier versions use Cisco s configuration conversion tools See the Cisco documentation for instructions GMT Option Discontinued Cisco NetFlow 5 0 no longer supports the GMT option The collector and the eHealth system must be in the same time zone otherwise the data can shift in time or be dropped for time zones more than 8 hours apart eHealth Nortel SCS GGSN Known Issues The following are known issues related to eHealth Nortel Shasta SCS GGSN integration module Raw Data Inconsistencies Inconsistencies have been reported in the raw data produced by Nortel SCS The variable Calls Attempted or Restarted sec calculates data inconsistently This variable should be equal to the following PPP Calls Established Mobile IP sec PPP Calls Established Simple IP sec PPP Calls Failed Rsns Other Ovid sec PPP Call Att Fld CPU Overload sec Instead the value of PPP Calls Attempted or R
106. ncluding but not limited to communication on electronic mailing lists source code control systems and issue tracking systems that are managed by or on behalf of the Licensor for the purpose of discussing and improving the Work but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable copyright license to reproduce prepare Derivative Works of publicly display publicly perform sublicense and distribute the Work and such Derivative Works in Source or Object form 3 Grant of Patent License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable except as stated in this section patent license to make have made use offer to sell sell import and otherwise transfer the Work where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution s alone or by combination of their Contribution s with the Work to which
107. ng out of the use or inability to use HYPERHELP even if advised of the possibility of such damages or for any claim by any other party Some states do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages so the above exclusions and limitations may not apply to USER RESTRICTED RIGHTS HYPERHELP and accompanying written materials are provided with Restricted Rights Use duplication or disclosure by the U S Govern ment is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 252 227 7013 Contractor manufacturer is Bristol Technology Incorporated 241 Ethan Allen Highway Ridgefield Connecticut 06877 This Agree ment is governed by the laws of the State of Connecticut If USER has any questions concerning this Agreement write to Bristol Technology Incorporated 241 Ethan Allen Highway Ridgefield Connecticut 06877 USER has thirty 30 days to evaluate HYPERHELP If USER finds that HYPERHELP docs not meet USER s needs USER can retum the HYPERHELP disk and written materials In such case USER is prohibited from using HYPERHELP in any form and is required to erase HYPERHELP from diskettes and hard drives Chapter 9 eHealth Third Party Software License Agreements 81 CMU SNMP CMU SNMP This product includes CMU SNMP CMU SNMP is distributed in accordance with the following license agreement Copy
108. not use this file except in compliance with the License You may obtain a copy of the License at http Awww apache org licenses LICENSE 2 0 Unless required by applicable law or agreed to in writing software distributed under the License is distributed on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied See the License for the specific language governing permissions and limitations under the License Bellcore Q Frank Xia Xbae 4 3 Bellcore Q Frank Xia Xbae 4 3 This product includes software known as Xbae 4 3 This software is distributed in accordance with the following license agreement F Copyright c 1992 Bell Communications Research Inc Bellcore te All rights reserved Permission to use copy modify and distribute this material for any purpose and without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies and that the name of Bellcore not be used in advertising or publicity pertaining to this material without the specific prior written permission of an authorized representative of Bellcore BELLCORE MAKES NO REPRESENTATIONS AND EXTENDS NO WARRANTIES EX PRESS OR IMPLIED WITH RESPECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE AND THE WARRANTY AGAINST IN FRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROPERTY
109. nse time for a group of pings Jitter Maximum Response Time This jitter measurement may differ from that calculated by other devices Juniper RPM May Record Microsecond Response Times as 0 Juniper RPM records timestamps at the application layer Therefore response times include both network delay and router OS delay This OS delay can add up to 20 milliseconds per router Since NTP is only accurate within milliseconds Juniper RPM may record microsecond response times as 0 since the delay time is less than the accuracy of the NTP Juniper Routers and Destination Element Must Use Same NTP Server 38 Release Notes For Juniper RPM to record one way data jitter in and jitter out for a response path the Juniper router and the destination element must use the same Network Time Protocol NTP server If the source and destination elements do not use the same NTP server RPM records round trip data for that path Note For a list of the customer reported problems fixed in this release see the README FIXES file in the eHealth home directory OneClick for eHealth Console Known Issues OneClick for eHealth Console Known Issues Refresh Option Only Updates Status Screen The following is a known issue related to the OneClick for eHealth console In OneClick for eHealth the Refresh option which you can access in the toolbar the View menu at the top of the console or the pop up menus only refreshes the item or folder that is currently hi
110. nsolidated to become the eHealth Traffic Accountant TA and NetFlow Administration web help Cisco NetFlow Web Help m Traffic Accountant TA Web Help eHealth Traffic Accountant and NetFlow Administration Guide The following deliverables have been consolidated to become the eHealth Traffic Accountant and NetFlow Administration Guide m eHealth Integration for Cisco NetFlow User Guide eHealth Traffic Accountant Administration Guide m NetFlow Web Help eHealth Voice Over IP VoIP Deployment and Quick Reference Guide The following deliverables have been consolidated to become the eHealth Voice Over IP VoIP Deployment and Quick Reference Guide m About VoIP Licensing Getting Started with eHealth for Voice Voice Quality Monitor m VoIP Deployment and Discovery Quick Reference Chapter 8 Documentation 57 Chapter 9 eHealth Third Party Software License Agreements This section contains all third party software license agreements for applications that are included as part of the eHealth r6 1 software package This eHealth release also uses the following software products under license from the respective owners m Cognos Corp ReportNet Network Server 8 2 Report Studio 8 2 and Query Studio 8 2 Macrovision FlexLM 9 2 MKS Toolkit for Enterprise Developers 9 1 m Oracle Database Enterprise Edition 9 2 0 3 9 2 0 7 10 m Rogue Wave Software RogueWave Tools 7 1 Chapter 9 eHealth Third Party Software License Agre
111. ntation files the Software to deal with the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution Neither the names of Campus Information Technologies and Educational Services University of Illinois at Urbana Champaign nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTRIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS WITH THE SOFTWARE 122 Release Notes
112. o CA or destroyed EXCEPT AS OTHERWISE STATED IN THE APPLICABLE LICENSE AGREEMENT TO THE EXTENT PERMITTED BY APPLICABLE LAW CA PROVIDES THIS DOCUMENTATION AS IS WITHOUT WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT IN NO EVENT WILL CA BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE DIRECT OR INDIRECT FROM THE USE OF THIS DOCUMENTATION INCLUDING WITHOUT LIMITATION LOST PROFITS BUSINESS INTERRUPTION GOODWILL OR LOST DATA EVEN IF CA IS EXPRESSLY ADVISED OF SUCH LOSS OR DAMAGE The use of any product referenced in the Documentation is governed by the end user s applicable license agreement The manufacturer of this Documentation is CA Provided with Restricted Rights Use duplication or disclosure by the United States Government is subject to the restrictions set forth in FAR Sections 12 212 52 227 14 and 52 227 19 c 1 2 and DFARS Section 252 227 7014 b 3 as applicable or their successors All trademarks trade names service marks and logos referenced herein belong to their respective companies Copyright 2008 CA All rights reserved CA Product References This document may reference the following CA products CA eHealth AdvantEDGE View CA eHealth Application Response CA eHealth Business Service Console eHealth BSC CA eHealth Distributed eHealth CA eHealth Fault Man
113. o help topics were moved into the eHealth BT Studio Administration Guide and are no longer part of the eHealth help system eHealth Command and Environment Variables Reference Guide The Command and Environment Variables help topics were moved to the eHealth Command and Environment Variables Reference Guide and are no longer part of the help system eHealth Customizing Variables Administration Guide The following deliverables were consolidated to become the eHealth Customizing Variables Administration Guide Custom Variables Web Help eHealth Customizing Variables Chapter 8 Documentation 53 Title Changes and Guide Consolidation eHealth Data Integration Guide The title of the eHealth Integration Guide became the eHealth Data Integration Guide eHealth Installation Guide The following deliverables have been consolidated to become the eHealth Installation Guide eHealth Installation Administration Tasks Reference UNIX eHealth Installation Administration Tasks Reference Windows New Installations of eHealth 6 0 UNIX New Installations of eHealth 6 0 Windows Removing eHealth 6 0 UNIX Removing eHealth 6 0 Windows Upgrading eHealth 5 6 5 or 5 7 to eHealth 6 0 UNIX Upgrading eHealth 5 6 5 or 5 7 to eHealth 6 0 Windows eHealth Integration Modules Release Notes The eHealth Integration Modules Release Notes is a new deliverable in this release It consolidates all of the system requirements and device informatio
114. o the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Justin Frankel justin nullsoft com 94 Release Notes Hewlett Packard HP UX 1 4 2_17 F Some Portions licensed from IBM are available at http oss software ibm com icu4j G Portions Copyright Eastman Kodak Company 1992 H Lucida is a registered trademark or trademakr of Bigelow amp Holmes in the U S and other countries 1 Portions licensed from Taligent Inc Chapter 9 eHealth Third Party Software License Agreements 95 InfoZip Unzip 5 42 InfoZip Unzip 5 42 This product includes software developed by InfoZip The InfoZip software is distributed in accordance with the following license agreement Copyright c 1990 2001 Info ZIP All rights reserved For the purposes of this copyright and license Info ZIP is defined as the following set of individuals Mark Adler John Bush Karl Davis Harald Denker Jean Michel Dubois Jean loup Gailly Hunter Goatley lan Gorman Chris Herborth Dirk Haase Greg Hartwig Robert Heath Jonathan Hudson Paul Kienitz Da
115. oala Project XPM X PixMap format version 2 amp 3 Intemet 7 lehors sophia inria fr Surface Mail Amaud LE HORS INRIA Sophia Antipolis 2004 route des Lucioles 06565 Valbonne Cedex FRANCE Voice phone 33 93 65 77 71 Fax 33 93 65 77 66 Telex 97 00 50 F gzip org zlib 1 2 2 gzip org zlib 1 2 2 This product includes zlib developed by Jean loup Gailly and Mark Adler zlib h interface of the zlib general purpose compression library version 1 2 2 October 3rd 2004 Copyright C 1995 2004 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly jloup gzip org Mark Adler madler alumni caltech edu Chapter 9 eHealth Th
116. of this EULA By clicking on the I ACCEPT button by opening the package that contains the Software or by copying downloading accessing or otherwise using the Software you agree to be bound by the terms of this EULA If you do not wish to be bound by the terms of this EULA click the I DO NOT ACCEPT button and do not install access or use the Software An original purchaser who has not accepted the terms of this EULA may return the Software to the place of purchase within 30 days of the date of purchase for a full refund If you have questions conceming this EULA or if you wish to contact InstallShield for any reason please contact the InstallShield distributor serving you or write to InstallShield at 900 North National Parkway Suite 125 Schaumburg IL 60173 USA 1 1 1 1 PART A LICENSE OF EVALUATION SOFTWARE Software provided to you on a complimentary basis for evaluation purposes regardless of how labeled is Evaluation Software Your possession and use of Evaluation Software will be governed by the terms set forth in this Part A and in Part D below 1 Grant of License InstallShield grants you a limited personal non exclusive non transferable license to use the Evaluation Software solely to evaluate its suitability for your internal business requirements on the terms and conditions set forth in this Part A and in Part D below Without limiting the foregoing you may not use the Evaluation Software to create publicl
117. ollowing characters are not allowed in community strings m Space Tab Number sign or pound sign m Single quote Backward single quote CreateDb Fails During Installation When PowerShell is installed eHealth createDb does not work Chapter 5 Known Issues 31 eHealth r6 1 Known Issues Diacritical Characters Not Supported 32 Release Notes The following information is relative to using diacritical characters in eHealth r6 1 m The use of diacriticals will not work correctly with command line utilities on the Windows platform m The use of diacriticals in Process sets and DCI rules in OneClick for eHealth is not supported New custom jobs in the Scheduler do not support diacriticals m Users with diacriticals in their names do not have web access logs or cannot use advanced logging Diacriticals cannot be used in report names When creating groups or grouplist names with diacriticals do not use the max number of characters eHealth r6 1 does not support the system wide use of diacriticals accented characters If you must use diacritical characters you can use them in the web console however you must turn on ISO 8859 1 support To turn on ISO 8859 1 support 1 Log in to the eHealth Web Interface as the web admin 2 Select Site Configuration under eHealth Management on the Administration page The Site Configuration page appears 3 Set the Support Western European special characters
118. ology Inc HyperHelp Viewer and xprinter software 5 1 1 Bristol Technology Inc HyperHelp Viewer and xprinter software 5 1 1 This product includes HyperHelp Viewer and xprinter software developed by Bristol Technology This software is distributed in accordance with the following license agreement Equation 1 HyperHelp License Agreement Appendix E HyperHelp License Agreement This is a legal agreement between you USER and Bristol Technology Incorporated Bristol By opening this sealed package USER is agreeing to be bound by the terms of this agreement If USER does not agree to the terms of this agreement promptly return the unopened disk package and the accompanying items including written materials and binders or other containers to Bristol Technology Incorporated 241 Ethan Allen Highway Ridgefield Connecticut 06877 for a full refund LICENSE 1 Bristol Technology Incorporated grants USER the right to use each copy of the enclosed Bristol Technology Incorporated HyperHelp software pugnan HYPERHELP The HyperHelp Compiler COMPILER can be used on a single terminal connected to a single computer i c with a single CPU or one copy of the COMPILER on a LICENSED COMPUTER NETWORK A computer network is any combination of two or more terminals that are electronically linked and capable of sharing the use of a single software program A LICENSED COMPUTER NETWORK is a computer network for which USER has purchased and ded
119. om 8 Riverace and 9 OCI respectively Moreover both ACE and TAO are Y2K compliant as long as the underlying OS platform is Y2K compliant Washington University its employees and students shall have no liability with respect to the infringement of copyrights trade secrets or any patents by ACE and TAO or any part thereof Moreover in no event will Washington University its employees or students be liable for any lost revenue or profits or other special indirect and consequential damages The 10 ACE and 11 TAO web sites are maintained by the 12 Center for Distributed Object Computing of Washington University for the development of open source software as part of the 13 open source software community By submitting comments suggestions code code snippets techniques including that of usage and algorithms submitters acknowledge that they have the right to do so that any such submissions are given freely and unreservedly and that they waive any claims to copyright or ownership In addition submitters acknowledge that any such submission might become part of the copyright maintained on the overall body of code which comprises the 14JACE and 15 TAO software By making a submission submitter agree to these terms Furthermore submitters acknowledge that the incorporation or modification of such submissions is entirely at the discretion of the moderators of the open source ACE and TAO projects or their designees 84 Release Notes D
120. on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bind by name to the interfaces of the Work and Derivative Works thereof Chapter 9 eHealth Third Party Software License Agreements 69 Apache Software Foundation Tomcat 5 5 25 70 Release Notes Contribution shall mean any work of authorship including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner For the purposes of this definition submitted means any form of electronic verbal or written communication sent to the Licensor or its representatives including but not limited to communication on electronic mailing lists source code control systems and issue tracking systems that are managed by or on behalf of the Licensor for the purpose of discussing and improving the Work but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribu
121. ore you install or upgrade eHealth r6 1 on a Solaris system To successfully install or upgrade to eHealth r6 1 on a Solaris 10 system you must have the End User System Support SUNWCuser group installed and the following software packages m SUNWarc SUNWDbtool m SUNWhea a SUNWIibm m SUNWsprot a SUNWlibmr SUNWlibms SUNWmfrun SUNWtoo a SUNWxwfnt a SUNWuiu8s a SUNWilof m SUNWxcu4 Some of these packages may be part of the version of the operating system that is chosen If the package is not installed then it must be added prior to the eHealth installation When upgrading to eHealth r6 1 from eHealth 5 7 on a Solaris 2 8 OS use one of the following methods m Ona new system do the following a Install eHealth r6 1 on Solaris 2 9 or 2 10 b Perform a universal ASCII database save in eHealth 5 7 on Solaris 2 8 c Import the database into eHealth r6 1 on Solaris 2 9 or 2 10 m On the same system do the following a Upgrade Solaris 2 8 to Solaris 2 9 b On Solaris 2 9 upgrade eHealth 5 7 to eHealth r6 1 Chapter 4 Installation Considerations 23 Pre installation Guidelines For all eHealth r6 1 installations and upgrades on Solaris systems We strongly recommend that the Solaris file system logging option be disabled on disks file systems containing Oracle database data files Solaris file system logging adds a significant performance penalty to Oracle database update activity which results in de
122. ored in the eHealth database using DES encryption When you upgrade eHealth replaces the DES libraries with 3DES libraries This process causes the SNMPv3 keys stored in the database to become invalid To avoid manually replacing your SNMPv3 keys you must export your existing SNMPv3 key configuration information before installing eHealth During the installation process eHealth detects existing SNMPv3 keys and prompts you with detailed instructions to convert them to 3DES encryption Follow the instructions exactly as shown to complete the conversion process To backup the SNMPv3 keys 1 Export the encrypted SNMPv3 information using the following command nhExportSnmpKeylnfo dciOut temp dci temp dci Represents the name of the file that will contain the exported information 2 Clear the SNMPv3 information from the database using the following command nhimportSnmpKeylInfo dciln clear dci clear dci Represents the name of a file with contents similar to the following IR 2 SnmpKeylnfo Configuration 1 05 31 2006 21 42 40 EHEALTH FT SnmpKeylnfo symbol ipAddr integer symbol symbol symbol symbol symbol symbol string string FN SnmpKeylnfo objld agentlpAddress agentPort userName contextEngineld contextName securityLevel authAlgorithm encryptAlgorithm authKey privKey FT Operations symbol symbol symbol symbol FN Operations operator section objld1 objld2 DS SnmpKeylnfo DE DS Operations mergeWithDelete DE 3 Install e
123. ork or Derivative Works thereof in any medium with or without modifications and in Source or Object form provided that You meet the following conditions a You must give any other recipients of the Work or Derivative Works a copy of this License and b You must cause any modified files to carry prominent notices stating that You changed the files and c You must retain in the Source form of any Derivative Works that You distribute all copyright patent trademark and attribution notices from the Source form of the Work excluding those notices that do not pertain to any part of the Derivative Works and d If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and wherever such third party notices normally appear The contents of the NOTICE file are for informational purposes only and do not modify the License You may add Your own attribution notices within Derivative Works that You distribute alongside or as an addendum to the NOTICE text from the Work pr
124. ouglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 The names ACE TM TAO TM and Washington University may not be used to endorse or promote products or services derived from this source without express written permission from Washington University Further products or services derived from this source may not be called ACE TM or TAO TM nor may the name Washington University appear in their names without express written permission from Washington University If you have any suggestions additions comments or questions please let 16 me know 17 Douglas C Schmidt Back to the 18JACE home page References 1 http Awww cs wustl edu schmidt ACE html 2 http Awww cs wustl edu schmidt TAO html 3 http Avww cs wustl edu schmidt 4 http Avwww cs wustl edu schmidt ACE members html 5 http Avww wustl edu 6 http Avww opensource org 7 http Awww gnu org 8 http Avww riverace com 9 http Avww ociweb com 10 http Awww cs wustl edu schmidt ACE html 11 http Awww cs wustl edu schmidt TAO html 12 http www cs wustl edu schmidt doc center html 13 http www opensource org 14 http Awww cs wustl edu schmidt ACE obtain html 15 http Awww cs wustl edu schmidt TAO obtain html 16 mailto schmidt cs wustl edu 17 http www cs wustl edu schmidt 18 http Awww cs wustl edu schmidt ACE html SUN IIOP license This notice applies to all files in this software distribution
125. our possession and use of Beta Software will be governed by the terms set forth in this Part B and in Part D below 1 Grant of License InstallShield grants you a limited personal non exclusive non transferable license to install and use copies of the Beta Software on a maximum of five 5 computers residing on your premises solely for your intemal testing on the terms and conditions set forth in this Part B and in Part D below All other rights are reserved to InstallShield You may not demonstrate or show the Beta Software to third parties without InstallShield s written permission You may not use the Beta Software in a live operating environment where it may be relied upon to perform in the same manner as a commercially released product or with data that has not been sufficiently backed up You may not use the Beta Software for benchmark or performance testing This license may be terminated by InstallShield at any time upon notice to you and in any event will automatically terminate without notice upon the release of a commercial version of the Beta Software Upon the termination of this EULA You shall cease use of the Beta Software and upon request shall promptly return to InstallShield or certify destruction of all full or partial copies of the Beta Software and related materials provided by InstallShield 2 Feedback You will provide InstallShield with reasonable feedback on the Beta Software s performance including but not limite
126. ource code may not be redistributed unless expressly provided for in this Agreement G Third Party Code Additional copyright notices and license terms applicable to portions of the Software are set forth in the THIRDPARTYLICENSEREADME kt file In addition to any terms and conditions of any third party opensource freeware license identified in the THIRDPARTYLICENSEREADME bt file the disclaimer of warranty and limitation of liability provisions in paragraphs 5 and 6 of the Binary Code License Agreement shall apply to all Software in this distribution For inquiries please contact Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A LF 141623 Form ID 011801 Chapter 9 eHealth Third Party Software License Agreements 119 SynOptics smic 1 0 9 SynOptics smic 1 0 9 Tab 1 1 120 Release Notes This product includes software developed by SynOptics The SynOptics software is distributed in accordance with the following license agreement Copyright 1992 SynOptics Communications Inc All Rights Reserved SynOptics grants a non exclusive license to use copy modify and distribute this software for any purpose and without fee provided that this copyright notice and license appear on all copies and supporting documentation SynOptics makes no representations about the suitability of this software for any particular purpose The software is supplied AS IS and SynOptics makes no warranty either express or im
127. oval or defacement of any confidentiality or proprietary notice placed on the Software The placement of a copyright notice on the Software will not constitute publication or otherwise impair its confidential nature You acknowledge that any breach of this Section will cause irreparable harm to InstallShield and its licensors 1 2 1 Macrovision InstallShield V7 0 5 Transfer of Software You may not by operation of law or otherwise transfer any license rights or other interests in Evaluation Software Beta Software or Software labeled Not for Resale or NFR You may not by operation of law or otherwise transfer any license rights or other interests in any other Software unless a you permanently and wholly transfer all your rights under this EULA b you retain no copies whole or partial c you permanently and wholly transfer all of the Software including component parts media printed materials upgrades prior versions and authenticity certificates and d the transferee agrees to abide by all the terms of this EULA Any purported transfer not in accordance with this Section 8 will be void 6 Limitation of Damages IN NO EVENT SHALL INSTALLSHIELD ITS LICENSORS OR SUPPLIERS OR ITS OR THEIR RELATED COMPANIES BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT SPECIAL PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS WHETHER FORESEEABLE OR UNFORESEEABLE BASED ON CLAIMS OF YOU OR ANY OTHER PARTY ARISING OUT OF BREACH OR FAILURE OF E
128. ovided that such additional attribution notices cannot be construed as modifying the License Apache Software Foundation Tomcat 5 5 25 You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use reproduction or distribution of Your modifications or for any such Derivative Works as a whole provided Your use reproduction and distribution of the Work otherwise complies with the conditions stated in this License 5 Submission of Contributions Unless You explicitly state otherwise any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License without any additional terms or conditions Notwithstanding the above nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions 6 Trademarks This License does not grant permission to use the trade names trademarks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file 7 Disclaimer of Warranty Unless required by applicable law or agreed to in writing Licensor provides the Work and each Contributor provides its Contributions on an AS IS BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND either express or implied
129. ox 1 1 The ComboBox software is distributed in accordance with the following license agreement 1 kakakain as Copyright 1993 Interleaf Inc Permission to use copy modify and distribute this software and its documentation for any purpose without fee is granted provided that the above copyright notice appear in all copies and that both copyright notice and this permission notice appear in supporting documentation and that the name of Interleaf not be used in advertising or publicly pertaining to distribution of the software without specific written prior permission Interleaf makes no representation about the suitability of this software for any purpose It is provided AS IS without any express or implied warranty JEEPS EE ICICI RISER IIIT IIA TE TOIT IIIA TIAE Chapter 9 eHealth Third Party Software License Agreements 99 J Schoenwaelder Tech University Braunschweig University Twente amp other parties Scotty 3 J Schoenwaelder Tech University Braunschweig University Twente amp other parties Scotty 3 This product includes software known as Scotty This software is distributed subject to the following terms This software is copyrighted by Juergen Schoenwaelder the Technical University of Braunschweig the University of Twente and other parties The following terms apply to all files associated with the software unless explicitly disclaimed in individual files The authors hereby grant permission to use copy
130. p WebHelp starthelp htm Note If SSL is enabled see the related topic about how to access the web server The eHealth Readme file contains late breaking information not included in the standard product documentation Review the file before working with the product You can access the Readme file from the product explorer on Windows systems or from the appropriate readme txt from the root of the mounted DVD directory on UNIX documentation and Guide Consolidation The eHealth documentation set has undergone consolidation and some guides received new titles The following sections list the changes made to the eHealth documentation Title Changes and Guide Consolidation eHealth Administration Guide The following deliverables have been consolidated to become the eHealth Administration Guide Creating the Database Layout Configuration File eHealth Administration Overview Guide eHealth Database Management Guide eHealth Element and Poller Management Guide eHealth Resource Discovery Guide eHealth Scheduled Job Management Guide eHealth SSL Administration Guide eHealth System and Application Administration Guide eHealth System Management Guide Implementing a Backup Strategy for eHealth Managing the Growth of the eHealth Database Using eHealth Secondary Consoles Monitoring Unicenter NSM Agents Using eHealth Querying the Database Using the DB API Web UI customization procedures eHealth BT Studio Administration Guide The BT Studi
131. plied as to the use operation condition or performance of the software SynOptics retains all title and ownership in the software This product includes Tab 1 1 The Tab 1 1 software is distributed in accordance with the following license agreement Version 1 1 on July 30 1997 c 1997 Pralay Dakua pkanti hotmail com This is a free software and permission to use modify distribute selling and using for commercial purpose is hereby granted provided that THE ABOVE COPYRIGHT NOTICE AND THIS PERMISSION NOTICE SHALL BE INCLUDED IN ALL COPIES AND THEIR SUPPORTING DOCUMENTATIONS There is no warranty for this software In no event Pralay Dakua will be liable for merchantability and fitness of the software and damages due to this software Author Pralay Dakua pkanti hotmail com Thai Open Source expat 1 95 8 Thai Open Source expat 1 95 8 Portions of this product include software developed by the Thai Open Source Software Center Ltd The EXPAT software is distributed in accordance with the following license agreement Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons
132. porate them into new versions David E Smyth Wcl 2 5 David E Smyth Wcl 2 5 This product includes software known as Wcl 2 5 which is distributed in accordance with the following license agreement Copyright 1990 1991 1992 1993 David E Smyth All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of David E Smyth not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission The original proof of concept and many foundational ideas for this code came from Martin Brunecky Many many people provided further ideas and bug fixes too many to be enumerated here However their help is sincerely appreciated and this code would be far less useful and reliable if not for their input This software is provided as is and without any warranty of any kind Chapter 9 eHealth Third Party Software License Agreements 83 Douglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 Douglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 This product includes software that may have originally been derived from SunSoft IIOP code This software is di
133. rading to eHealth r6 1 note the following The Oracle upgrade may hang during the call to nhStopDb immediate immediate shutdown stop the processes that may have a connection open with the database and close any open sqlplus sessions started from the command line Additionally if you are upgrading on Windows also stop the Oracle service as follows 1 Click Control Panel Administrative Tools Services 2 Stop OracleService lt ORACLE_SID gt If you are upgrading on Solaris or HP you may need to shut down the database explicitly by running the following shutdown abort command NH_HOME bin sys nhStopDb abort View NH_HOME log install dba log for a list of processes that nhStopDb immediate should terminate including sqlplus and nhi After the processes are stopped continue upgrading eHealth If you are upgrading from eHealth r5 7 r6 0 or r6 0 SP1 run nhScrupFsa deleletedObjectHours O before running the upgrade Otherwise Soft deleted groups causes the upgrade to fail during the nhConvertDB step Before upgrading to eHealth r6 1 from eHealth r5 7 make sure that you understand the group and security changes that may occur Groups with the same name but different technology types combine into one group with that name Group lists merge similarly These group and group list changes can cause user access to change The following processes may interfere with the Oracle Upgrade software when you upgrade to eHealt
134. ramework software is distributed in accordance with the following license agreement Copyright c 2005 Brad Neuberg bkn3 columbia edu All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Chapter 9 eHealth Third Party Software License Agreements 79 Bristol Techn
135. reporting front end machine since there are no poller processes the monitor tool can wrongly trigger a failover To avoid this comment out all lines in the monitor section by placing a mark before the text For example TotalMonitors 1 monitor1 StatsMonitoring monitor2 ImportMonitoring monitor3 DialogMonitoring Oracle Resource Fails to Start If the Oracle user ID is a network user and only exists in the NIS passwd file and not in the local etc passwd file the Oracle resource fails to start The following error appears in the message log when you attempt to start the Oracle or Oracle listener resource xxx run setuid prog 24075 ID 553590 user error User id 391 not found in file etc passwd To avoid this error add the Oracle user to the etc passwd file Chapter 5 Known Issues 37 Juniper RPM Known Issues Sun Cluster Version 3 1 Commands May Not Work If you are using Sun Cluster Version 3 2 software to configure eHealth for high availability and find a Version 3 1 command does not succeed use the corresponding Version 3 2 command before calling support Note For a list of the customer reported problems fixed in this release see the README FIXES file in the eHealth home directory Juniper RPM Known Issues The following are known issues related to Juniper RPM Jitter Definition for Juniper RPM Differs Juniper RPM defines jitter as the difference between the maximum response time and the minimum respo
136. right 1988 1989 by Carnegie Mellon University All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of CMU not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission CMU DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CMU BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Cold Spring Harbor Labs gd 82 Release Notes This product includes Cold Spring Harbor Labs gd software This software is distributed in accordance with the following terms The interface for the gd GIF library Written by Tom Boutell 5 94 Copyright 1994 Cold Spring Harbor Labs Permission granted to use this code in any fashion provided that this notice is retained and any alterations are labeled as such It is requested but not required that you share extensions to this module with us so that we can incor
137. rs End Users of the software code you create by using the Software Works subject to the following conditions a copies of the Redistributables must be exact and unmodified b you may distribute the Redistributables only with Works that add primary and substantial functionality to the Redistributables and c you shall grant your End Users a limited personal non exclusive and non transferable license to use the Redistributables only to the extent required for the permitted operation of the Works and not to distribute them further You will reproduce with the Redistributables all applicable trademark and copyright notices that accompany such Software but you will not use InstallShield s name logos or trademarks to market the Works 6 Enterprise License Agreement If you acquired the Software pursuant to an InstallShield Enterprise License Agreement you may make the number of additional copies of the object code of the computer software portion of the Software permitted by the relevant Enterprise License Agreement and you may use each copy in the manner specified above You may not copy the printed materials accompanying the Software 7 Support Services InstallShield may provide you with support services related to the Software Support Services The provision and use of Support Services is governed by the InstallShield policies and programs described in the Software user manual and or in online documentation Any supp
138. rvice m Network Associates McShield m Network Associates Task Manager m Simple Mail Transport Protocol SMTP m SNMP Service m World Wide Web Publishing Service When installing on Windows systems you must adhere to user permissions for installing Oracle The eHealth user account that you use to install eHealth must have administration privileges and be a member of the group called ORA_DBA Host name and address lookup must be configured to support both IPv4 lookups hosts and IPv6 lookups ipnodes m The design of IPv6 support on Windows requires that IPv6 be specifically enabled using the Windows NETSH command A routable IPv6 address must be added as well either with this command or automatically by router assignment When installing eHealth on Windows systems the Windows AutoPlay feature may display a menu that prompts you to specify the actions to take when the Oracle DVD is inserted Ignore these menus You can also disable the AutoPlay feature to avoid the menus To disable the AutoPlay feature 1 Right click the CD drive icon in Windows Explorer 2 Select the AutoPlay tab in the Properties window 3 Select No action under AutoPlay action Chapter 4 Installation Considerations 25 Pre installation Guidelines Pre installation Tasks for Using Application Response If you use Application Response note that duplicate rules in use can cause the activation of eHealth r6 1 to fail You must remove the duplicate rules b
139. s not defined in these Supplemental Terms shall have the same meanings ascribed to them in the Binary Code License Agreement These Supplemental Terms shall supersede any inconsistent or conflicting terms in the Binary Code License Agreement or in any license contained within the Software A Software Internal Use and Development License Grant Subject to the terms and conditions of this Agreement and restrictions and exceptions set forth in the Software README file including but not limited to the Java Technology Restrictions of these Supplemental Terms Sun grants you a non exclusive non transferable limited license without fees to reproduce internally and use internally the Software complete and unmodified for the purpose of designing developing and testing your Programs B License to Distribute Software Subject to the terms and conditions of this Agreement and restrictions and exceptions set forth in the Software README file including but not limited to the Java Technology Restrictions of these Supplemental Terms Sun grants you a non exclusive non transferable limited license without fees to reproduce and distribute the Software provided that i you distribute the Software complete and unmodified and only bundled as part of and for the sole purpose of running your Programs ii the Programs add significant and primary functionality to the Software iii you do not distribute additional software intended to replace any component
140. se or ii ownership of fifty percent 560 or more of the outstanding shares or iii beneficial ownership of such entity You or Your shall mean an individual or Legal Entity exercising permissions granted by this License Source form shall mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship whether in Source or Object form made available under the License as indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain Chapter 9 eHealth Third Party Software License Agreements 61 Apache Software Foundation Commons net 1 4 1 separable from or merely link or bind by name to the interfaces of the Work and Derivative Works thereof Contribution shall mean an
141. sed with HYPERHELP to print from HYPERHELP not from USER s application The runtime version of XPRINTER enclosed with HYPERHELP may also be distributed royalty free with the VIEWER The USER s application license agreement must protect against further re distribution or use of the VIEWER and XPRINTER runtimes beyond the point of the original licensed USER s application en Pp NA 80 Release Notes Bristol Technology Inc HyperHelp Viewer and xprinter software 5 1 1 Equation 2 HyperHelp License Agreement Appendix E HyperHelp License Agreement ees 9 USER may not remove the 1991 1996 Bristol Technology Inc from the About Box USER may not remove any Bristol Technology Inc copyright notices from the source code or written materials USER may not copy the written materials accompanying HYPERHELP USER may incorporate a re authored facsimile of the written materials that pertain to end user operation of the VIEWER and XPRINTER for the purposes of providing end user documentation on the related USER s application 10 Agreement is personal to USER and is not assignable without prior written consent of Bristol Technology Inc WARRANTY Bristol Technology Incorporated warrants the diskettes on which HYPERHELP is furnished to be free from defects in materials and workman ship under normal use for a period of thirty 30 days after the date of original purchase If during this thirty day period a defect in a diskette should occur th
142. sing the SNMPv1 form when agents have IPv4 addresses Chapter 2 New Features and Enhancements 11 Enhancements LDAP Authentication You can set up eHealth for LDAP authentication by configuring eHealth for Single Sign On SSO support using CA EEM software and the nhWebSSO command line utility The SSO support feature also provides a one way integration between SPECTRUM and eHealth which lets SPECTRUM users access the eHealth web user interface without being challenged for a user log in CA EEM software and documentation are available on the eHealth installation media in the CA_EEM directory Note For more information about how to enable LDAP authentication for eHealth and how to use the nhWebSSO command line utility see the Installation Guide For more information about how to configure eHealth and SPECTRUM for SSO support see the eHealth r6 1 SPECTRUM 9 0 Integration User Guide Live Reporting Through the eHealth web user interface you can graph trend data for a supported element and for a specified time range for example the last 24 hours the last 7 days or the last 30 days Policy Based Discover Parameters of device discovery are now stored for reuse This allows more flexibility when you discover groups or types of elements where the same rules apply Psytechnics Experience Manager eHealth r6 1 supports an integration module IM between eHealth and Psytechnics Experience Manager Enhancements High Availability
143. slation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship whether in Source or Object form made available under the License as indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bind by name to the interfaces of the Work and Derivative Works thereof Chapter 9 eHealth Third Party Software License Agreements 73 Apache Software Foundation Xerces C 2 7 0 74 Release Notes Contribution shall mean any work of authorship including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner For the purposes of this definition submitted means any form of electronic verbal or written communication sent to the Licensor or its representatives i
144. ss organization you must designate one owner officer or employee in your organization to exercise the rights set forth in this EULA The provisions of this EULA shall bind you and that designated person jointly and severally 2 Use of Software Except as permitted pursuant to this EULA you will not otherwise use or copy translate modify adapt decompile disassemble or reverse engineer the Software You agree not to use the Software in violation of any law statute ordinance or other regulation including export control and unfair competition laws or any obligation to which you are bound You agree to comply with all applicable laws and regulations regarding your use of the Software You agree to indemnify InstallShield from and against any liability that InstallShield may incur arising from your breach of this EULA or your use of the Software 3 Ownership All patents copyrights trade secrets service marks trademarks and other proprietary rights in or related to the Software are and will remain the exclusive property of InstallShield or its licensors whether or not specifically recognized or perfected under the laws of the country where the Software is located You hereby assign and agree to assign any and all rights you may have or acquire in or to the Software to InstallShield for no additional consideration You will not take any action that jeopardizes InstallShield s or its licensors proprietary rights or acquire any rights in the
145. states and jurisdictions do not allow disclaimers of or limitations on the duration of an implied warranty so the above limitation may not apply to you To the extent implied warranties may not be entirely disclaimed but implied warranty limitations are allowed by applicable law implied warranties on the Software if any are limited to ninety 90 days 9 Customer Remedies In the event of any breach of the foregoing warranty or any other duty owed by InstallShield the entire liability of InstallShield and its suppliers and your exclusive remedy shall be at InstallShield s option either a return of the price paid by you for the Software not to exceed the suggested U S retail price if any b repair or replacement of the defective Software or c re performance of the Support Services This limited warranty is void if failure of the Software has resulted from accident abuse or misapplication Any replacement Software will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer Chapter 9 eHealth Third Party Software License Agreements 105 Macrovision InstallShield V7 0 106 Release Notes 1 2 PART D GENERAL TERMS AND CONDITIONS APPLICABLE TO ALL SOFTWARE LICENSES Your possession and use of the Software for any purpose will be governed by the terms set forth in this Part D and in Part A B or C above whichever is applicable 1 Designation of Individual User If you are a busine
146. stribute all copyright patent trademark and attribution notices from the Source form of the Work excluding those notices that do not pertain to any part of the Derivative Works and d If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and wherever such third party notices normally appear The contents of the NOTICE file are for informational purposes only and do not modify the License You may add Your own attribution notices within Derivative Works that You distribute alongside or as an addendum to the NOTICE text from the Work provided that such additional attribution notices cannot be construed as modifying the License You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use reproduction or distribution of Your modifications or for any such Derivative Works as a whole provided Your use reproduction and distribution of the Work otherwise complies with the cond
147. stributed in accordance with the following license agreement TAO license Copyright and Licensing Information for ACE TM and TAO TM 1JACE TM and 2 TAO TM are copyrighted by 3 Douglas C Schmidt and his 4 research group at B Washington University Copyright c 1993 2003 all rights reserved Since ACE and TAO are 6 open source 7 free software you are free to use modify and distribute the ACE and TAO source code and object code produced from the source as long as you include this copyright statement along with code built using ACE and TAO In particular you can use ACE and TAO in proprietary software and are under no obligation to redistribute any of your source code that is built using ACE and TAO Note however that you may not do anything to the ACE and TAO code such as copyrighting it yourself or claiming authorship of the ACE and TAO code that will prevent ACE and TAO from being distributed freely using an open source development model ACE and TAO are provided as is with no warranties of any kind including the warranties of design merchantibility and fitness for a particular purpose noninfringement or arising from a course of dealing usage or trade practice Moreover ACE and TAO are provided with no support and without any obligation on the part of Washington University its employees or students to assist in its use correction modification or enhancement However commercial support for ACE and TAO are available fr
148. such Contribution s was submitted If You institute patent litigation against any entity including a cross claim or counterclaim in a lawsuit alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed 4 Redistribution You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium with or without modifications and in Source or Object form provided that You meet the following conditions a You must give any other recipients of the Work or Derivative Works a copy of this License and b You must cause any modified files to carry prominent notices stating that You changed the files and c You must retain in the Source form of any Derivative Works that You distribute all copyright patent trademark and attribution notices from the Source form of the Work excluding those notices that do not pertain to any part of the Derivative Works and d If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of
149. ted Integration Modules You can integrate eHealth with the following CA products SPECTRUM 7 1 SP3 8 0 and 9 0 m Unicenter Network and Systems Management Unicenter NSM system agents r11 and r3 1 Note The CA EEM software and documentation is available on the SPECTRUM CD in the EEM folder For information about how to enable SSO support for eHealth using the nhWebSso command see the eHealth r6 1 SPECTRUM r9 0 Integration User Guide The following eHealth integration modules are available for third party products m CA eHealth Integration for Alcatel m CA eHealth Integration for Cisco IP Solution Center m CA eHealth Integration for Cisco WAN Manager m CA eHealth Integration for HP OpenView m CA eHealth Integration for Lucent m CA eHealth Integration for Netcool m CA eHealth Integration for Nortel Preside m CA eHealth Integration for Nortel Shasta SCS GGSN m CA eHealth Integration for Nortel Shasta SCS PDSN m CA eHealth Integration for Psytechnics m CA eHealth Integration for Starent Note For a complete list of supported integration modules for eHealth r6 1 see the eHealth Product Support Matrix available on the eHealth product home page For information about systems requirements and device information for the integration modules see the eHealth Integration Modules Release Notes Chapter 6 eHealth Integration Modules 45 eHealth Netcool IM Reconfiguration After eHealth Upgrade
150. tenance contract customer you are entitled to a username and a password that allows you to access additional information and technical support options such as our Knowledge Base using CA s support website at http www ca com about support htm If you do not have a username and a password contact Technical Support at http ca com support Chapter 1 Welcome 9 Chapter 2 New Features and Enhancements This section contains the following topics New Features see page 11 Enhancements see page 12 New Features 30 Day Out of Box License After you install eHealth r6 1 all eHealth features are fully operational for 30 days This gives you more time to contact CA for permanent licensing During this time you can use 100 000 poller licenses eHealth Web UI Single Sign On SSO Single Sign on provides optional one time authentication during login Support includes access from the SPECTRUM OneClick interface to eHealth web based reports IPv Support Support for IP addresses in compliance with IPv4 standard has been extended to addresses in compliance with the IPv6 standard eHealth can now discover poll store display and report on either or both IPv4 or IPv6 addresses The network that eHealth 6 1 resides on must be capable of routing both IPv4 and IPv6 addressed packets The notifier can now send traps using the SNMPv2c form when agent addresses are of the IPv6 family type The notifier continues to send traps u
151. that were originally derived from SunSoft IIOP code these files contain Sun Microsystems copyright notices COPYRIGHT AND LICENSING Copyright 1995 Sun Microsystems Inc Printed in the United States of America All Rights Reserved This software product LICENSED PRODUCT implementing the Object Management Group s Internet Inter ORB Protocol is protected by copyright and is distributed under the following license restricting its use Portions of LICENSED PRODUCT may be protected by one or more U S or foreign patents or pending applications LICENSED PRODUCT is made available for your use provided that you include this license and copyright notice on all media and documentation and the software program in which this product is incorporated in whole or part Chapter 9 eHealth Third Party Software License Agreements 85 Douglas C Schmidt University of Cal Irvine amp Vanderbilt University TAO 1 3 31 You may copy modify distribute or sublicense the LICENSED PRODUCT without charge as part of a product or software program developed by you so long as you preserve the functionality of interoperating with the Object Management Group s Internet Inter ORB Protocol version one However any uses other than the foregoing uses shall require the express written consent of Sun Microsystems Inc The names of Sun Microsystems Inc and any of its subsidiaries or affiliates may not be used in advertising or publicity pertaining to distr
152. the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and wherever such third party notices normally appear The contents of the NOTICE file are for informational purposes only and do not modify the License You may add Your own attribution notices within Derivative Works that You distribute alongside or as an addendum to the NOTICE text from the Work provided that such additional attribution notices cannot be construed as modifying the License Apache Software Foundation Xerces C 2 7 0 You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use reproduction or distribution of Your modifications or for any such Derivative Works as a whole provided Your use reproduction and distribution of the Work otherwise complies with the conditions stated in this License 5 Submission of Contributions Unless You explicitly state otherwise any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License without any additional terms or conditions Notwithstanding the above nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions 6 Trademarks This License does not grant permission to use the
153. ting upgraded product only in accordance with the terms of this EULA If the Software is an upgrade of a component of a package of software programs that you licensed as a single product the Software may be used and transferred only as part of that single product package and may not be separated for use on more than one computer 8 Dual Media Software You may receive the Software in more than one medium Regardless of the type or size of the medium you receive you may use only that one medium that is appropriate for your single computer You may not use or install from the other medium on another computer including but not limited to portable computers under the exclusive control of the registered developer You may not loan rent lease or otherwise transfer the other medium to another user except as part of the permanent transfer as provided above of the Software 9 U S Government Restricted Rights The Software and documentation are provided with RESTRICTED RIGHTS U S Government users will receive no greater than Restricted Rights as defined in FAR 52 227 14 FAR 52 227 19 c 1 2 Jun 1987 or DFAR 252 227 7013 c 1 ii Oct 1988 DFAR 252 221 7015 c May 1991 DFAR 252 227 7014 or DFAR 252 227 7018 as applicable in any Software Government users will secure no greater than limited rights as defined in FAR 52 227 14 DFAR 252 227 7015 DFAR 252 227 7018 or DFAR 252 227 7013 as applicable in any technical data in or related to the Softw
154. tion has been received by Licensor and subsequently incorporated within the Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable copyright license to reproduce prepare Derivative Works of publicly display publicly perform sublicense and distribute the Work and such Derivative Works in Source or Object form 3 Grant of Patent License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable except as stated in this section patent license to make have made use offer to sell sell import and otherwise transfer the Work where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution s alone or by combination of their Contribution s with the Work to which such Contribution s was submitted If You institute patent litigation against any entity including a cross claim or counterclaim in a lawsuit alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed 4 Redistribution You may reproduce and distribute copies of the W
155. to whom the Software is fumished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Chapter 9 eHealth Third Party Software License Agreements 121 University of Illinois Board Of Trustees amp Mark D Roth fget 1 3 2 University of Illinois Board Of Trustees amp Mark D Roth fget 1 3 2 This product includes software developed by Campus Information Technologies and Educational Services University of Illinois at Urbana Champaign This software is distributed in accordance with the following license agreement Copyright c 2000 2004 University of Illinois Board of Trustees Copyright c 2000 2004 Mark D Roth All rights reserved Developed by Campus Information Technologies and Educational Services University of Illinois at Urbana Champaign Permission is hereby granted free of charge to any person obtaining a copy of this software and associated docume
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157. ty of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS APPENDIX How to apply the Apache License to your work To apply the Apache License to your work attach the following boilerplate notice with the fields enclosed by brackets replaced with your own identifying information Don t include the brackets The text should be enclosed in the appropriate comment syntax for the file format We also recommend that a file or class name and description of purpose be included on the same printed page as the copyright notice for easier identification within third party archives Copyright yyyy name of copyright owner Chapter 9 eHealth Third Party Software License Agreements 75 Apache Software Foundation Xerces C 2 7 0 76 Release Notes Licensed under the Apache License Version 2 0 the License you may
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159. vid Kirschbaum Johnny Lee Onno van der Linden Igor Mandrichenko Steve P Miller Sergio Monesi Keith Owens George Petrov Greg Roelofs Kai Uwe Rommel Steve Salisbury Dave Smith Christian Spieler Antoine Verheijen Paul von Behren Rich Wales Mike White This software is provided as is without warranty of any kind express or implied In no event shall Info ZIP or its contributors be held liable for any direct indirect incidental special or consequential damages arising out of the use of or inability to use this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 Redistributions of source code must retain the above copyright notice definition disclaimer and this list of conditions 2 Redistributions in binary form must reproduce the above copyright notice definition disclaimer and this list of conditions in documentation and or other materials provided with the distribution 3 Altered versions including but not limited to ports to new operating systems existing ports with new graphical interfaces and dynamic shared or static library versions must be plainly marked as such and must not be misrepresented as being the original source Such altered versions also must not be misrepresented as being Info ZIP releases including but not limited to labeling of the altered
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161. y as set forth in this Agreement this is in accordance with 48 CFR 227 7201 through 227 7202 4 for Department of Defense DOD acquisitions and with 48 CFR 2 101 and 12 212 for non DOD acquisitions Sun JRE 1 5 0_14 11 GOVERNING LAW Any action related to this Agreement will be governed by Califomia law and controlling U S federal law No choice of law rules of any jurisdiction will apply 12 SEVERABILITY If any provision of this Agreement is held to be unenforceable this Agreement will remain in effect with the provision omitted unless omission would frustrate the intent of the parties in which case this Agreement will immediately terminate 13 INTEGRATION This Agreement is the entire agreement between you and Sun relating to its subject matter It supersedes all prior or contemporaneous oral or written communications proposals representations and warranties and prevails over any conflicting or additional terms of any quote order acknowledgment or other communication between the parties relating to its subject matter during the term of this Agreement No modification of this Agreement will be binding unless in writing and signed by an authorized representative of each party Chapter 9 eHealth Third Party Software License Agreements 117 Sun JRE 1 5 0 14 118 Release Notes SUPPLEMENTAL LICENSE TERMS These Supplemental License Terms add to or modify the terms of the Binary Code License Agreement Capitalized term
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