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1. Product Version As of Date IBM Tealeaf CX and related 8 7 0 8765 01 15 2013 products IBM Tealeaf Passive Capture 3610 12 14 2012 Application IBM Tealeaf UI Capture j2 2 0 1 744 01 15 2013 IBM Tealeaf Tealeaf Android 8 7 4 Logging Framework IBM Tealeaf Tealeaf iOS Logging 8 7 3 2 Framework Note Customer Support account is required for latest versions of IBM Tealeaf CX and IBM Tealeaf Passive Capture Application For more information please contact http support tealeaf com Notes on IBM Tealeaf CX build numbers At the bottom of each Portal page you can see the full build number for the installed Portal as a series of four numbers A B C DDDD e Major release number For Release 8 7 this number is always 8 B Minor release number For Release 8 7 this number is always 7 C Official build number of the release This number indicates the number of official builds that have been published for the release e g for Release 8 7 e 0000 The unique build number Note When contacting Tealeaf Customer Support please have the unique build number available Copyright IBM Corp 1999 2013 1 Required Build Note PCA Build 3600 or later is required for Release 8 7 or later See Release Notes PCA Build 36xx in the IBM Tealeaf Release Notes Passive Capture Application See Passive Capture Application Manual in the IBM Tealeaf Passive Capture Application Manual2. IBM TealeafCX Version 8 Release 7 June 2013 IBM TealeafCX Release Notes RU Before using this information and the product it supports read the information in Notices on page 21 This edition applies to version 8 release 7 modification 0 of IBM TealeafCX and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2013 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 8 7 Release Notes Latest versions Soe ae E Required PCA Build browscap WURFL public standards Supported browsers Ius Tealeaf license keys Removed features Tealeaf CX Platform Supported languages cxImpact Data collector processing independence Replay server Mobile Session Replay Capture of Flex dE sessions cxOverstat Goal based dimensions Mobile Sessions Zoom Tool and Minimap Errata Installer for Connec for data analysis always installs software Other notes Build Notes Copyright IBM Corp 1999 2013 OV O1 OI OI gt Hx 4 P2 Release Notes UI Capture for Ajax Release Notes UI Capture for j2 Release Notes Chapter 2 Deprecated features Chapter 3 Build notes Release 8 7 general availability 8 7 General Availab
3. before anchor tags in response content during replay O Copyright IBM Corp 1999 2013 19 20 IBM TealeafCX IBM TealeafCX Release Notes Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd 19 21 Nihonbashi
4. Data Collector performance and reduces the potential for bottlenecks which may delay the processing of reporting data Replay server In Release 8 6 Tealeaf introduced the Chrome based renderer which could render sessions for replay in BBR in HTML or bitmap format For Release 8 7 the bitmap renderer option was removed as replay of HTML based sessions that are generated by the Chrome renderer was improved Mobile Session Replay Replay of scroll and pinch In Release 8 7 Tealeaf introduces new capabilities for rendering the Mobile DOM in Browser Based Replay iOS and Android browser scroll and pinch in out events that are detected recorded on the mobile device are now reflected in the replay of the session in BBR For example when the visitor scrolled their mobile device screen during the session the scrolling action is displayed during replay in BBR There is some variation between replay of these events for iOS and Android based sessions For Android the events are rendered correctly yet there is no representation of the corresponding UI events in the navigation column 4 IBM TealeafCX IBM TealeafCX Release Notes Scaling of display BBR now uses device information to scale the height and width of the replayed screen in BBR to match the resolution of the device from which the session was captured Note Display scaling is supported for Android and iOS mobile web sessions only Capture of Flex and Silverlight sessions Th
5. For more information about how to remove the software on the Portal Server see cxConnect Installation in the IBM Tealeaf cxConnect for Data Analysis Administration Manual Other notes Build Notes For more information about issues that are fixed or features added in the official builds of this release see Chapter 3 Build notes on page 9 For more information about changes in official builds see Build Notes RIV in the IBM Tealeaf CX Release Notes PCA Release Notes For more information about release notes for published versions of IBM Tealeaf Passive Capture Application see Release Notes PCA in the IBM Tealeaf Release Notes Passive Capture Application UI Capture for Ajax Release Notes For more information about release notes for published versions of IBM Tealeaf UI Capture for AJAX see Release Notes UI Capture in the IBM Tealeaf Release Notes UI Capture UI Capture for j2 Release Notes For more information about release notes for published versions of IBM Tealeaf UI Capture j2 see UI Capture j2 Release Notes in the IBM Tealeaf UI Capture j2 Release Notes 6 IBM TealeafCX IBM TealeafCX Release Notes Chapter 2 Deprecated features For more information on features that have been deprecated between Release 7 2 as of this release see Deprecated Features Copyright IBM Corp 1999 2013 7 8 IBM TealeafCX IBM TealeafCX Release Notes Chapter 3 Build notes This sect
6. Manual 8 7 0 8715 general limitations Note The following features are not available in this Release of the IBM Tealeaf CX platform Language Note This release supports the use of English in the Portal French and German language options are not supported in this release New version of UI Capture The new version of UI Capture is not generally available with this release Note The new version of UI Capture is required to support IBM Tealeaf cxOverstat which is available for this Limited Availability release If you licensed IBM Tealeaf cxOverstat contact Tealeaf Professional Services to discuss and schedule an engagement to deploy the new version of IBM Tealeaf UI Capture j2 Legacy documentation Release Notes UI Capture in the IBM Tealeaf Release Notes UI Capture UI Capture for Ajax Guide in the IBM Tealeaf UI Capture for Ajax Guide UI Capture for Ajax Quick Start Guide in the IBM Tealeaf UI Capture for Ajax Quick Start Guide UI Capture for Flex Quick Start Guide in the IBM Tealeaf UI Capture for Flex Quick Start Guide UI Capture FAQ in the IBM Tealeaf UI Capture for Ajax FAQ BM Tealeaf Android Logging Framework Note This logging framework is not available in this Limited Availability release Legacy documentation IBM Tealeaf Android Logging Framework Reference Guide Tealeaf IOS Logging Framework Note This logging framework is not available in this Limited Availabilit
7. Tealeaf UI Capture j2 Configuration Wizard allows specifying empty ID fields in privacy masks The list of audit log events in the Tealeaf Status report is not filtered by the installed products Dimensions that are populated by a hit attribute should not be allowed to be evaluated at the end of session See Goal Based Dimensions in the IBM Tealeaf Event Manager Manual Cannot create IBM Tealeaf cxConnect for Data Analysis configured task Some tokens in IBM Tealeaf UI Capture j2 Configuration Wizard are not substituted with actual values Tealeaf services start stop operations do not always complete in a timely manner Some Replay Server configuration settings are not available in TMS In Android sessions that are captured from the Android logging framework native app hits are not captured Cannot import dashboard Default language is always English even if OS locale indicates otherwise IBM Tealeaf cxConnect for Data Analysis may install software twice For details and a workaround see Chapter 1 8 7 Release Notes on page 1 Some highlighting not correctly displayed in Replay view of BBR Cannot apply replay rules on pages when NavList is collapsed in BBR Chrome browser only TL STATISTICS database that is not removed even when you choose to delete databases during uninstall BBR Sub Search displays incorrect list of pages and UI event for entered search criteria Data C
8. browscap and WURFL public standards Note 01 14 2013 Recently the owner of the Browscap project has stopped supporting the project This Advisory provides the location of the new owner and how to update your local system with the new version of Browscap If you have not been able to update your instance of Browscap for some time the latest released user agents may not be reflected in your user agent data For more information on updating your version of Browscap see Browscap project hosted in a new location After installation or upgrade Tealeaf recommends updating your local installation to the latest version of the following standards These standards are used by Tealeaf for detecting user agent information in requests submitted to your applications Note These public standards must be downloaded and installed in your Tealeaf solution Tealeaf recommends updating your local versions of these standards on a periodic basis Table 2 browscap and WURFL public standards Standard Used for Documentation Link browscap Detection of fixed desktop user Maintaining the CX System in the agents IBM Tealeaf CX Installation Manual WURFL Detection of mobile user agents Maintaining the CX System in the Note WURFL applies to IBM Tealeaf IBM Tealeaf CX Installation Manual CX Mobile license only Note A recent major upgrade has been published of the browscap public standard Tealeaf recommends acquiring this new version
9. of the public standard Supported browsers For more information about the current browsers and versions supported for accessing the Tealeaf Portal see Logging in to the Tealeaf Portal in the IBM Tealeaf cxImpact User Manual Tealeaf license keys 2 As of Release 8 7 license keys are no longer needed within IBM Tealeaf products Licenses to Tealeaf these products are managed through the license that is issued by Tealeaf an IBM Company to your enterprise For more information about managing license keys for earlier versions of Tealeaf software see Managing Your Tealeaf License Key IBM TealeafCX IBM TealeafCX Release Notes Removed features The following features are no longer available in Tealeaf software as of Release 8 7 Below you can access documentation for the Release 8 6 versions of these features Note The following features are not available in Release 8 7 software Note You might need to configure access to Release 8 6 documentation in your viaTealeaf account See Configuring Permissions in viaTealeaf Table 3 Removed Features Product Feature Description Release 8 6 documentation IBM Tealeaf CX Tealeaf ISAPI Capture Filter Release 8 6 Tealeaf Capture Filter Installation Manual IBM Tealeaf CX CEP Session Agent n a IBM Tealeaf CX Tealeaf Cookie Injectors Note These offerings are now delivered as sample code Tealeaf Cookie Injector Manual IB
10. related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM TealeafCX IBM TealeafCX Release Notes programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use
11. they enable Various jurisdictions regulate the collection of personal information through cookies and similar technologies If the configurations deployed for this Software Offering provide you as customer the ability to collect personal information from end users via cookies and other technologies you should seek your own legal advice about any laws applicable to such data collection including any requirements for providing notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client or IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 23 24 IBM TealeafCX IBM TealeafCX Release Notes Printed in USA
12. 8781 Event Bus folder customer received a Product Registry Entry s Missing error on the Tealeaf Database Manager TMS starts as Master on the cxReveal server and the Tealeaf Capture Socket utility is missing from the Tealeaf Technology start menu Copying a dashboard tab to the same dashboard occasionally failed Not all the Session Attributes are shown in the Session Attribute selector when added to a Search Template Report Builder allows dimensions from excluded Report Group When using Add Function to select any of the functions the report cleared From Portal Management customers were unable to Select or Edit announcements Editing a dashboard changed selected tab on that dashboard s schedule Archive Indexed Sessions counts did not align with total session counts An alert that was based on the ratio top mover event failed to fire Users in Search Server configuration were not found by Search Server Splunk id not getting data from Event Bus because a comma was inserted in event ID and TLFID numbers greater than 1 000 cxVerify was not outputting all appdata to the PDF page RTV 8 7 does not displaying this information at the top or banner of the session Saved Searches were not being shared to any other Portal users Thousands of exe files were being generated inside the RTV temp folder Hits 94 and 3 did not render correctly in RTV 8725 Incorrect Start and Expiry time were configured when saving an announcement The
13. Hakozakicho Chuo ku Tokyo 103 8510 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk O Copyright IBM Corp 1999 2013 21 22 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it fo
14. M Tealeaf cxImpact Event API for inserting events into the Canister Release 8 6 Tealeaf Event API Overview RTV Export LoadRunner Scripts Release 8 6 Exporting LoadRunner Scripts RTV Export WAS Scripts Release 8 6 Exporting WAS Scripts IBM Tealeaf cxConnect for Data Analysis Integration with Google Analytics Note Deprecated Feature as of Release 8 0 Release 8 6 Integrating Tealeaf with Google Analytics IBM Tealeaf cxConnect for Data Analysis Export to Urchin log files Release 8 6 cxConnect Configuring Tasks Tealeaf CX Platform Tealeaf Release 8 represents a foundational improvement in how data is evaluated stored and reported in the IBM Tealeaf CX platform Rearchitected from the ground up the Tealeaf Event Engine data model and reporting deliver faster and more flexible capabilities for monitoring activities errors performance and other key metrics affecting customers experience with your web application See Migration to CX Release 8 in the IBM Tealeaf CX Upgrade Manual Supported languages The IBM Tealeaf CX platform now supports various languages and territories that use UTF 8 or ISO 8859 1 encoding with some limitations Limitations include Monitored websites must use either ISO 8859 1 or UTF 8 character encoding and may not mix them Chapter 1 8 7 Release Notes 3 Some searching and filtering operations such as privacy an
15. d filtering rules not correctly process non ASCII data characters outside of A Z a z 0 9 and common punctuation Some user interface components do not respect cultural preferences for dates times calendars and numbers Conversion of hit attributes to numeric event values does not respect cultural preferences Some components of Tealeaf CX such as PCA and HBR do not properly process user data that cannot be represented in the native character encoding of the operating system For example these components would not process Arabic data correctly on a French Windows system Customers should match the native character encoding of their operating system with the encoding of the data being processed Administrative components installers and are not translated User components are not translated for pre built events and report templates Translations are provided for French German Italian Brazilian Portuguese and Spanish Documentation is available in English only For more information about supported locales see Configuring Locale Settings cxImpact Data collector processing independence Release 8 7 introduces a more robust data collection process in which the individual data collection processes run in parallel For example collection aggregation and report generation processes all may occur simultaneously By separating Data Collector processes into separate threads Release 8 7 enhances
16. e capture of sessions that are based on Flex or Silverlight technologies is no longer supported Replay is partially supported See Preparing to Upgrade to Release 8 x cxOverstat Goal based dimensions By default Tealeaf publishes events and dimensions as soon as the event was evaluated Publication of event data by the Canister enables other Tealeaf services such as the Data Collector and indexing service to use the data Beginning in Release 8 7 the publication of events and dimensions can be delayed until the end of the session When an event or dimension is marked for publication at the end of session the values are captured at the time of occurrence but they are not stored in the session until the end of the session Note In Goal Based Dimensions the instances of the dimensions that occurred earlier in the session are populated with the last instance of the dimension value in the session In this manner you can use events and dimensions to evaluate a current action against a session level goal as stored in a dimension See Goal Based Dimensions in the IBM Tealeaf Event Manager Manual Mobile Sessions IBM Tealeaf cxOverstat now supports the display of all overlays for mobile sessions n Release 8 6 only the heat map feature was available for mobile sessions See cxOverstat User Manual in the IBM Tealeaf cxOverstat User Manual Zoom Tool and Minimap For higher fidelity analysis of usability aspects
17. ility Build Issues Release 8 7 0 8715 TES 8 7 0 8715 general limitations 8 7 0 8715 build issues Release 8 7 0 8781 Release 8 7 1 0 Fix Pack 1 Appendix Build notes RTV RTV Build 8452 Notices Trademarks Privacy Policy Considerations Os 11 12 12 14 15 19 19 21 28 23 iii iv IBM TealeafCX IBM TealeafCX Release Notes Chapter 1 8 7 Release Notes This section contains the general Release Notes for Release 8 7 of the IBM Tealeaf CX platform For more information about individual items that are resolved in each build available in this release see Chapter 3 Build notes on page 9 For more information about Release Notes for the IBM Tealeaf Passive Capture Application see Release Notes PCA in the IBM Tealeaf Release Notes Passive Capture Application For more information about Release Notes for UI Capture SDK see Release Notes UI Capture in the IBM Tealeaf Release Notes UI Capture Note IBM Tealeaf CX Release 8 introduces a redesigned event and reporting data model and a number of new or redesigned features to support it The design of events and steps to create them and the report building tools were redesigned Customers who are upgrading from a pre Release 8 0 version are encouraged to review the Migration page first See Migration to CX Release 8 in the IBM Tealeaf CX Upgrade Manual Latest versions Table 1 Latest Versions
18. ion contains release notes pertaining to the individual official builds available for this release Included in these notes is a list of issues that are addressed in the build as well as new features and any dependencies Note Tealeaf recommends upgrading to the latest available build for any Release whenever possible Release 8 7 general availability Note This release is a limited availability release Some features and documents are not available in this release Review the general limitations below Tealeaf version 8 7 0 8715 Release Date 09 Nov 2012 Dependencies Other fix dependencies Customers can upgrade to 8 7 0 8715 from 7 X before 7 2 12 7296 by upgrading to 7 2 12 7296 and then upgrade to 87 0 8715 Upgrade from older 7 X build needs a hop on 7 2 12 7296 before moving to 8 7 0 8715 Other component dependencies None Compatibility Customers can upgrade to 87xx from any 6 X 7 X or 8 X build Note Before you begin upgrading verify that your system is properly sized for Release 8 x as the system requirements changed See CX Pre Installation Checklist 8 7 General Availability Build Issues 8 7 General Availability New Features See 8 7 Release Notes Table 4 8 7 General Availability Issues Addressed Description of the Issue Data Collector running in one time zone fails to synchronize gathered reporting data from Canisters in another time zone causing gaps in reporting data fails
19. ld for any Release whenever possible The IBM Tealeaf RealiTea Viewer is a stand alone application that can be installed on your local desktop to enable searching for and replaying Tealeaf sessions For more information about RTV see RealiTea Viewer RTV User Manual in the IBM Tealeaf RealiTea Viewer User Manual Note No RIV only builds were issued for Release 8 7 RTV Build 8452 version 8 4 1 8452 Release Date 24 Apr 2012 Dependencies Other fix dependencies Customers can upgrade to 8452 from any 6 x or 7 x build of RIV Note In general avoid installing builds of RIV that are for versions of IBM Tealeaf cxImpact released later than the version in use in your Tealeaf environment If you are also installing the Event Editor with RTV the major and minor version of the Event Editor must match the major and minor version of IBM Tealeaf cxImpact If they do not match the Event Editor cannot commit changes to the Event Master server Other component dependencies None Compatibility Customers can upgrade to RTV 8452 from any 6 X or 7 X build Note Before you begin upgrading verify that your system is properly sized for RIV Release 7 x as the system requirements changed See RealiTea Viewer Overview in the IBM Tealeaf RealiTea Viewer User Manual Table 8 8 4 1 8452 Issues Addressed Description of Issue Status Code 404 errors that are caused by failing to remove question marks display
20. ltering does not work events are exported A dashboard template that is exported from a system that was upgraded from Release 7 2 cannot be imported into another system Report access permissions cannot be saved Cannot send any active or completed session to Event Tester through the Portal During upgrade from 7296 custom charts are not being converted Other Customer Issues IBM TealeafCX IBM TealeafCX Release Notes These items were initiated by customer inquiry with Tealeaf Customer Support None Table 5 Known Issues Summary When upgrading to Release 8 and changing the name of your email server the Upgrader resets to empty values the user name and password of the email account to use Workaround See Reconfigure Email Server cxVerify Server may be dropped from Portal Management page during upgrade to Release 8 7 Workaround See cxVerify Installation displays non ASCII data incorrectly for POST ed form using URL encoding in URL field pane displays a very large skin size for mobile sessions captured using Motorola Droid Razr Android version After installing Tealeaf CX and cxReveal uninstalling cxReveal does not permit deleting the Search database through Tealeaf Database Manager Workaround See Delete Search DB through SQL Server Studio In Tealeaf Database Manager page selection under User Management does nothing BBR highligh
21. ncorrectly Performance reports were slow or do not return e HTML code was not rendered in the iFrames with RTV RIV did not select check box correctly Reports with Rolling Average Same DOW were not returning results An exception was raised when the filegroup paths were modified globally with the Database Manager Customers were unable to export reports CSS was not rendering correctly in BBR Tealeaf default event Session Length issues were resolved Completed Session Search Results no longer showed the total number of sessions matched Usage Metrics By User Dashboard was not populating correctly The EventProcessor log files grew to a large size Chapter 3 Build notes 15 16 Search Queries failed with error on the first attempt but succeeded unchanged on the second attempt RIV 8724 failed to render pages In a replay the content section of the page was not populating Searching for visitors using In the listed sequence and any of the events with gt 2 or more resulted in an error The Event Manager failed to update event definition When using compare dates range the label for the compare date gave no indication as to what date customers were comparing to Several issues were identified when deploying cxReveal on a dedicated server These issues included that the Tealeaf Database Manager fails to start on the cxReveal server only the TeaLeafEventBus cfg file is defined in the cxConnectDA_
22. of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Policy Considerations IBM Software products including software as a service solutions Software Offerings may use cookies or other technologies to collect product usage information to help improve the end user experience to tailor interactions with the end user or for other purposes A cookie is a piece of data that a web site can send to your browser which may then be stored on your computer as a tag that identifies your computer In many cases no personal information is collected by these cookies If a Software Offering you are using enables you to collect personal information through cookies and similar technologies we inform you about the specifics below Depending upon the configurations deployed this Software Offering may use session and persistent cookies that collect each user s user name and other personal information for purposes of session management enhanced user usability or other usage tracking or functional purposes These cookies can be disabled but disabling them will also eliminate the functionality
23. of your web pages you can use the Zoom Tool and Minimap available in the IBM Tealeaf cxOverstat overlays to zoom in on specific areas of the page and to reposition the viewport over a different part of the page Using these tools you can analyze down to the pixel to determine where usability issues may be interfering with the customer experience See cxOverstat Interface in the IBM Tealeaf cxOverstat User Manual Chapter 1 8 7 Release Notes 5 Errata Installer for cxConnect for data analysis always installs software Note This issue affects Release 8 7 Limited Availability and is fixed in Release 8 7 General Availability The Installer for IBM Tealeaf cxConnect for Data Analysis always installs the product software and enables the product using a registry key If you are installing the IBM Tealeaf cxConnect for Data Analysis software on a server that is not the Portal Server you must do the following 1 Run the Installer on the Portal Server so that the Portal web application can enable the menu features of IBM Tealeaf cxConnect for Data Analysis 2 Run the Installer on the IBM Tealeaf cxConnect for Data Analysis Server so that the software is available for use Note After you installed the software on both servers you must remove the software files that were installed on the Portal Server to prevent conflicts The software that is installed on the IBM Tealeaf cxConnect for Data Analysis Server is used instead
24. ollector logs an error when database name contains a dash German OS Hit attributes fail to match case insensitive searches Chapter 3 Build notes 13 Table 7 Known Issues continued Summary Event Dependency Firing Order does not take events that are used in dimensions into account Deprecated functionality Release 8 7 0 8781 Tealeaf version 8 7 0 8781 Release Date May 15 2013 14 Bug fixes Users experienced a login error that the Data collector reports failed to log in to the canister This issue was resolved Errors causing the DimensionExtractor to fail were fixed Hourly performance data is now getting trimmed properly Scorecard Processing was logging invalid warnings to the scorecard log and event log that the minimum date was too low and the maximum date was too high This issue was resolved The Fact Aggregator Performance Aggregator and Dimension Tracking no longer delete tm table records to trim data The procedure for calculating server disk space previously required users to reconfigure the procedure each time it was run The server disk space procedure now only must be configured once If the Fact Aggregator Performance Aggregator or Top Movers were disabled and then re enabled they did not resume without restarting data collector This was fixed so that the Fact Aggregator Performance Aggregator or Top Movers restart on next data collector run without restarting da
25. opulate the value reverts to its original value even after changing it In RTV the Insert Missing or Cached Pages command is not identifying redirect UI Capture pages correctly TMS Pipeline Status is causing a memory leak that can crash IIS Tealeaf status blackout period configuration does not prevent reports of errors that occurred during the blackout period Page Sequence report showing hits on the Tealeaf target page which is used for capturing client framework hits only Portal search performance issues that are caused by delays in Search Server retrieving status information from Canisters In Client Performance Render Times report Avg Render Time is greater than Max Render Time in some cases Log files do not have a maximum permitted size Chrome renderer hangs on pages where navigation is requested before UI event JavaScript is completed TLTMaint is not detecting some existing session data files in Canister Some JavaScript errors are occurring when the renderer is failing to clear the onLoad handler for an iFrame Select option is not properly triggering the corresponding UI event during replay UI Capture j2 does not have easily accessible value for computing render time Session segment analysis fails if browser type information is missing When creating dashboard schedules the All Tabs selection is missing in the Tab drop down In the Data Filters tab cxConnect event fi
26. ply the Fix Pack 1 New customers are also required to install 8 7 0 8781 version before applying the Fix Pack 1 Customers can apply the Fix Pack 1 with the installation program setup exe similar to a major upgrade of Tealeaf For installation of Tealeaf refer to IBM Tealeaf CX Installation Manual Included in this note is a list of issues that are addressed in the build There are also a number of issues that are addressed but not included in this list Bug fixes Multiple Dimension filter dropdown list was incorrect when creating a report with more than one segment An include filter was created for one and an exclude for the other Data collector reports failed to log in to canister ctree logon error PCA stats updates failed if they used Tealeaf self signed cert Customers were unable to search on client ip in competed search for sessions before 8 x The EventProcessor log files grew to a large size Canister Status Reports showing N A Encrypted text in response did not decrypt during replay for users who hold the correct encryption key Changes to alerts were not recorded in Portal change history Drill down from Dashboards to Report did not retain the compare date RIV did not render some pages BBR rendering issue Dwell times are summing as opposed to averaging Selective Archive Server was not visible in the Search Servers List in cxVerify Report definition showed the date comparison i
27. r the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims
28. re was no way to only allow requests from localhost to the local web server Customers were not able to effectively cut and paste into search fields Customers also cannot enter text into the session index Customers were returned to the Portal login after passing SSO credentials for authorized and authenticated users Customers should be able to bypass the Portal login Enhancements made for Portal login through URL arguments for VOC integration URL fixups for Chrome were fixed In the Report builder customers who selected Session Length sec event and change data type to Minimum saw negative numbers in the reports IBM TealeafCX IBM TealeafCX Release Notes TLExtractor did not convert the extract time correctly when using the gmt option Customers could not upgrade TL EXTRACTOR and TL SYSTEM databases from 7313 to 8765 The upgrade failed with errors TLPrivacy did not always correctly put encryption entry in the request In BBR some pages are not displayed correctly during replay The dimension extractor is throwing errors because of a missing TD CAN KEY table as seen in the TLDimensionExtract log In BBR maps were not getting displayed during replay In the Manage Servers section on the Portal if a user created a new cxReveal Search Server entry and does not specify Use External Server only one entry in TM SERVICE MAP is created for the reveal server and the database entry is missing This caused the server to be
29. skipped over for cxReveal functionality Hourly performance data was not getting trimmed WILL 1264 The SessionAgentPrivacy crashed under certain conditions where blocked and areas may overlap from different rules The Scorecard Processing was writing invalid warning to log file and event log Some systems were experiencing deadlocks on trims The server disk space procedure is needed to be reconfigured on every run When The Fact Aggregator Performance Aggregator or Top Movers were disabled and then re enabled they did not resume Encrypted data was shown decrypted to users without the key App cache is now supported in HTMLS sites In BBR the raw response is pulled with header instead of replay response for display In BBR customers experienced an issue when replaying session there were captured with Fiddler 8 6 library Customers experienced an error when sharing a dashboard with a report builder component Chapter 3 Build notes 17 18 IBM TealeafCX IBM TealeafCX Release Notes Appendix Build notes RTV This information contains release notes about the individual official builds for the IBM Tealeaf RealiTea Viewer available for this release Included in these notes is a list of issues that are addressed in the build and also new features and any dependencies Note is released on a schedule that is independent of IBM Tealeaf cxImpact Note Tealeaf recommends upgrading to the latest available RTV bui
30. ta collector Browser based Replay render and display issues were resolved Search queries that are failed and resulted in error messages on first search attempts However if the same search was attempted again it succeeded with no errors This issue was resolved so that search queries succeed on the first attempt In the Manage Servers section in the Portal if a user creates a cxReveal Search Server entry and does not select Use External Server only one entry in TM SERVICE MAP is created The database entry is missing The missing database entry causes the server to be skipped over for cxReveal functionality This issue was resolved so that a database entry is created even if Use External Server is not selected Data encryption issues were resolved in Browser based Replay In Browser based replay HTTP response header display issues were resolved Crashes occurring in the SessionAgentPrivacy were fixed The Report definitions showed the date comparison incorrectly This issues was fixed In Replay the content section of a page was not populating This issue was resolved IBM TealeafCX IBM TealeafCX Release Notes Release 8 7 1 0 Fix Pack 1 IBM Tealeaf 8 7 1 0 Fix Pack 1 includes all the patches previously released for 8 7 0 8781 and new patches The Fix Pack 1 can only be applied from the 8 7 0 8781 build version with or without patches Therefore customers with older versions must upgrade first to 8 7 0 8781 and then ap
31. to decode spaces in windowHref attribute in UI event XML which impacts replay of cached pages from CDNs Scheduled dashboard is emailed on non configured days POST form data is improperly scanned by causing failures to display some content during replay Meta refresh tag in no script block causes RTV to misinterpret the page as a Status Code 302 redirect page retrieval of images from the TLI cache always goes to the origin Copyright IBM Corp 1999 2013 9 10 Table 4 8 7 General Availability Issues Addressed continued Description of the Issue cxConnect fails with unexpected cxVerify error message about failure to retrieve Archiver status cxConnect W3C logs do not include events and local timestamps IIS instance hangs every few days with the error similar to the following A worker process 6264 serving application pool Tealeaf failed to stop a listener channel for protocol http in the allotted time RTV reloads some framed pages until a Cancel possible recursive url load message is displayed In the Data Filters tab in cxConnect for Data Analysis EventID icons are not displayed Replay breaks due to UI events on radio buttons with single character identifiers is inserting JSON posts into the image list which is causing them to be treated as static content After creating a copy of an existing event the hit attribute that is used to p
32. ts the wrong HTML element during replay PCA parses multipart form data request incorrectly Request Response tabs in BBR do not respect the Hide UI Events option Highlight Only replay rule throws an exception when rendering the page Page Load Details does not reload cached URL data when switching pages Popup replay rules are not working in BBR On iPhones the mobile browser is always recorded as the Safari browser For some versions of Android session is displayed with incorrect skin size in Browser Based Replay Deprecated Functionality See Deprecated Features Release 8 7 0 8715 Note This Release is a limited availability release Some features and documents are not available in this release Review the General Limitations below Tealeaf version 8 7 0 8715 Release Date 09 Nov 2012 Dependencies Other fix dependencies Customers can upgrade to 8 7 0 8715 from 7 X before 7 2 12 7296 by upgrading to 7 2 12 7296 and then upgrade to 8 7 0 8715 Upgrade from older 7 X build needs a hop on 7 2 12 7296 before moving to 8 7 0 8715 Other component dependencies None Compatibility Customers can upgrade to 87xx from any 6 X 7 X or 8 X build Chapter 3 Build notes 11 12 Note Before you begin upgrading verify that your system is properly sized for Release 8 x as the system requirements changed See CX Pre Installation Checklist in the IBM Tealeaf CX Installation
33. y release Legacy documentation IBM Tealeaf iOS Logging Framework Reference Guide 8 7 0 8715 build issues 8 7 0 8715 new features See Chapter 1 8 7 Release Notes on page 1 Table 6 8 7 0 8715 Issues Addressed Description of the Issue When an iOS native application crashes crash information is submitted to the server using a different session identifier and is not stored in the session that crashed This issue may be addressed in a later build IBM TealeafCX IBM TealeafCX Release Notes Table 6 8 7 0 8715 Issues Addressed continued Description of the Issue Upgrade from 7296 Scorecard data is lost Database Manager may fail to create database users if database name contains dash For more information about this issue see 8 6 Release Notes Other Customer Issues These items were initiated by customer inquiry with Tealeaf Customer Support None Table 7 Known Issues Summary IBM Tealeaf cxConnect for Data Analysis is not exporting events and local timestamps to log files destination Pages that are requested from BBR have ReplaySplice JS incorrectly inserted Data Collector stops collecting data when duplicate dimension keys are detected Goal Based Dimension data not showing in reports BBR Replay screens are cut off in Internet Explorer When performing a subsearch in RTV the app crashes while the search results are loading IBM
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