REDDOXX - Handbuch für Administratoren
Contents
1. File View Language Settings 4 9 15 4 0 mm REDDO Outgoing messages REDDOXX Spamfinder ig REDDOXX MailDepot REDDOXX MailSealer 4 9 Settings o Help REDDOXX REDDOXX e Connected User christian server2003 Server 192 168 177 10 2 Illustration Application window after login Legend 1 Menu bar 2 Navigation tree 3 Display window 4 Help window 5 REDDOXX support link Reddoxx 1025 User 1 4 Options in the Menu Bar The main menu consists of the sections File View Language and settings Ad REDDOXx Build 1025 File View Language Settings Illustration Main menu The console version is displayed in the title bar Make sure that you always use the latest version of the console software Download at http support reddoxx net 1 4 1 File System Login Logout For safety reasons the REDDOXX Appliance is only accessible via login Therefore you have to authenticate yourself with your user name and password Ad REDDOXX Build 1025 File View Language Settings 9 verbinden a Trennen lt Beenden Illustration Main menu file 1 4 1 1 Logging in Connection Requirements The user console the program sf user exe must be started There is no current connection to the system logged out In the main menu File click on Connect The following dialog is displayed REDDOXX Logon x REDDOX2. unless these do not impede the analysis and rectification of a material fault For damage compensation and expenses claims the stipulations under I 7 shall apply in addition Claims on the grounds a material fault shall expire within one year from the beginning of the legal expiry period The legal expiry periods for recourse action in accordance with 478 Civil Code BGB shall remain unaffected The same shall apply in the event of deliberate or grossly negligent violation on the part of the purchaser maliciously not declaring a fault as well as in cases involving injury to life limb and health The processing by Reddoxx of a claim made by the purchaser on the grounds of material fault may only inhibit expiry in so far as the legal conditions are met It shall not lead to a recommencement of the expiry period It shall not lead to a recommencement of the expiry period Rectification new delivery or fault rectification shall only have an influence on the expiry period in respect of the rectification of the fault giving grounds for said rectification The purchaser shall be entitled to claim on the grounds of a fault only when said fault is reproducible or otherwise provable by the purchaser For the notification of faults the stipulation under II 3 4 shall apply particularly Should the purchaser have the right to a claim he shall initially only have the right to claim rectification within a reasonable expiry period Rectification shall compr
3. Delete REDDOXX E m REDDOXX Outgoing messages E3 REDDOXX Spamfinder G REDDOXX MailDepot H A REDDOXX MailSealer 5 0 Settings Aw My profile fg E mail addresses lt 2 Change filter profile 2 Set primary address Illustration Settings e mail addresses Add Here you can add additional e mail accounts This requires a VerifyID which you obtain from the corresponding user The VerifyID protects you from tampering attempts so that unauthorized parties cannot line up in the queue of other users 1 Enter the e mail address to be administered and then click on NEXT Please enter the e mail address Please enter the e mail address to be registered Attention a confirmation e mail will be sent to this address Please enter the ID received by e mail Please enter the ID here which has been e mailed to the new e mail address 18 Reddoxx 1025 User Please observe the correct spelling of the e mail address otherwise the VerifyID cannot be allocated 3 After successful entry of the VerifyID the e mail address is added Finish Your e mail address has been registerd successfully Edit Here you can change your filter profile and select your representative for spam and mail depot administration E mail address fritz exmall24 net 3 Strong Filterprofile local info local prafiltest local sales local scott free local local lacal local local Illustration S
4. MailSealer Light allows you to protect your outgoing mails with a password Proceed as follows REDDOXX REDDOXX 5 Passphrases E m REDDOXX E mail address be Outgoing messages 8 REDDOXX Spamfinder 2 89 Spam B Deputies info shelco as com 8 ag ciss 8 Block and Accept 69 REDDOXX MailDepot B Deputies gd info shelco as com REDDOXX MailSealer _ 8 Passphrases ieee MailSealer Light alexand If you want to send a mail with password to any given e mail address right click in the right display field Then select Ada The following notice appears EE E mail address Encryption passphrase Active Illustration MailSealer Light 1 Inthe field ma address enter the address of the person that is supposed to receive the encrypted e mails 2 Set the password in the field Encryption passphrase You may have to notify the recipient of this password so he she can open the e mail 3 Toactivate the MailSealer tick the field Act ve 4 Click on OK and the e mail address is added to the MailSealer 16 Reddoxx 1025 User NOTICE Please note that when working with the user console you only use the MailSealer Light version of Reddoxx simple encryption You can purchase a full version of the Reddoxx MailSealer Please contact your administrator for this purpose The popup menu contains the following entries Add Adds an e mail address for encryption Ed
5. Navigation Window 1 5 1 Outgoing Mails File View Language Settings 4 9 TAJA g REDDOXX 5 9 Outgoing messages 7 88 REDDOXX Spamfinder 24 Spam amp 955 E F Block and Accept z DWL domain whitelist 8 DBL domain blacklist AWL address whitelist ABL address blacklist SWL subject whitelist 8 SBL subject blacklist Illustration Navigation window Here you will see all mails your user sent out into the Internet NOTICE By default the result display is limited to 1000 entries Enter the character to display all entries The Help function provides the corresponding tips and explanations once you have marked an entry in the navigation window 13 Reddoxx 1025 User 1 5 2 REDDOXX Spamfinder Spam The menu item REDDOXX Spamfinder gt Spam shows all e mails sent to you that were classified as spam If you want to edit an entry click on the corresponding line Right click the command menu or use the command icons shown above Sender Subject Fitter Received Recipient info shelco as Your order Bayes Filter 01 12 2008 10 35 18 3 info shelco as Got room Windfull f Bayes Filter 01 12 2008 09 21 22 info 01 12 2008 08 12 21 duwpikwebde Bayes Filter info os E infogpshelby eve Bayes Filter 01 12 2008 08 58 09 vyei branct lat Doe Bayes Filter 0112 200808 5242 info EJ dsusanafo Bl
6. Spamfinder uses ClamAV software as virus protection With respect to the virus protection module of the Spamfinder the licensing conditions of ClamAV can be found at www clamav org ClamAV is subject to the PGL Regulations for the Software Care of the Spamfinder Object of the Contract Reddoxx shall provide the agreed care services only for the respective latest version of the Spamfinder as the object of the contract against payment of the agreed remuneration REDDOXxX shall provide the following services Fault management Reddoxx shall receive fault reports from the purchaser allocate these to the agreed fault categories and on the basis of this allocation shall conduct the agreed measures to analyse and rectify the faults This fault management does not include services in connection with the application of the Spamfinder in environments not covered by the contract or with modifications to the Spamfinder undertaken by the purchaser himself or by third parties Receipt of fault reports from the purchaser Reddoxx shall receive fault reports properly submitted by the purchaser during normal business hours and allocate a code number to each report On the purchaser s request Reddoxx shall acknowledge receipt of the fault report and notify the purchaser of the report code number Fault rectification measures On receipt of reports concerning serious faults and other faults Reddoxx shall immediately take the necessary steps in accordance wi
7. and export regulations pertaining to deliveries and services received under his own responsibility in particular those pertaining to the USA In the case of cross border deliveries or services the purchaser shall bear the costs of customs duties fees and any other levies The purchaser shall carry out all legal or official procedures in connection with cross border deliveries or services under his own responsibility unless explicitly agreed otherwise Regulations for the Purchase of the Spamfinder Object of the Contract The properties and scope of services of the Spamfinder as well as the freed environment for its utilisation shall constitute the product description 1 2 The Spamfinder shall be delivered complete with instructions for use User manual or online help and installation instructions The instructions for use and the installation instructions may also be provided to the purchaser electronically The Spamfinder is to be installed by the purchaser Rights to use the Spamfinder and protection against unauthorized use Reddoxx grants to the purchaser on receipt of full payment of the due remuneration the right to use the Spamfinder within the scope stipulated in the contract If the scope of application is not defined in the contract it shall be understood as a a simple non exclusive right of application for an indefinite period of duration This shall entitle the purchaser to use the Spamfinder on one computer with one individual us
8. are maintained manually by the administrator or the user SMTP Simple Mail Transfer Protocol This protocol enables you to fit out an e mail with a bit more than just sending it as is The protocol has several function options On the one hand SMTP lets your e mails go straight to the receiver and on the other hand SMTP enables routing your e mails via different servers so called MTA to the recipient Almost all e mail clients use this protocol to send electronic mail SRC Filter Sender Receive Check Filter Checks whether the sender would also accept an e mail Wrong detection e g with newsletters or other automatically generated e mails cannot be ruled out but prevented by making the respective entries in the positive lists 29 Reddoxx 1025 User SWL Filter Subject Whitelist Filter Authorization of the e mail subject against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user T TCP IP Transmission Control Protocol Internet Protocol TCP IP is the protocol that controls the connections data exchange between computers in the Internet When transmitting information TCP divides the sent data into small packages gives them a check sum transmission safety and numbers them consecutively to ensure that the packages are reassembled again in the correct sequence The TCP packages also contain the addresses o
9. 25 Reddoxx 1025 User 6 2 Should any programmes scripts or anything similar installed by the purchaser pose a threat to the operation of the server or the communications network of Reddoxx Reddoxx shall be entitled to de activate or de install said programmes scripts etc If it should be necessary in order to remove the threat or impairment Reddoxx shall be entitled to interrupt the connection to the respective internet pages Reddoxx shall notify the purchaser of these measures without delay 26 REDDOXX Manual 3 Glossary A ABL Filter Address blacklist filter checking the sender address against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user Advanced RBL Filter Advanced Realtime Blacklist Filter All e mail servers involved in the transport of the incoming mail are checked against public blacklist servers We do not assume any guarantee for the function of the selected blacklist servers as well as the absence of errors in the list entries on the blacklist servers Appliance The appliance is the hardware component of the Spamfinder the REDDOXX Appliance There are three variants of the REDDOXX Appliance This ensures that the demands of all sizes of companies and e mail traffic are covered optimally Observe the warning and safety notices AWL Filter Domain whitelist filter checking the sende
10. Monday to Friday between 08 00 and 17 00 hrs with the exception of public holidays The fixing of public holidays shall be determined as those valid at the company seat of Reddoxx The purchaser shall nominate only suitably qualified and technically trained personnel who are charged internally by the purchaser to deal with the queries of Spamfinder users in its dealings with Reddoxx Only said personnel nominated to Reddoxx shall address questions to the hotline using the forms specifically provided for this purpose by Reddoxx The hotline shall receive such questions via e mail fax and Telephone during the normal business hours of Reddoxx The hotline shall process properly submitted questions in the normal course of business and shall answer same as far as possible The hotline in answering questions may refer the purchaser to existing documentation and training materials for the Spamfinder already placed at the purchaser s disposal In so far as the hotline is unable to answer a query or unable to answer it promptly Reddoxx shall forward the query for further processing this applies particularly to hardware ort software not supplied by Reddoxx Further services of the hotline such as different answering times and expiry periods as well as stand by call services or action to be taken by Reddoxx at the purchaser s own location shall be subject to prior explicit agreement Additional services According to this contract services extending beyond those st
11. REDDOXX Manual P REDDOXX User Manual Version 1025 WWW REDDOXX COM REDDOXX Manual Copyright 02008 by REDDOXX GmbH REDDOXX GmbH Saline 29 D 78628 Rottweil Fon 49 0 741 248 810 Fax 49 0 741 248 811 E mail info reddoxx com Internet http www reddoxx com Support http support reddoxx net Revision number 2 38 Last alteration 02 12 2008 This manual was prepared with great care However REDDOXX GmbH and the author cannot assume any legal or other liability for possible errors and their consequences No responsibility is taken for the details contained in this manual Subject to alternation without notice REDDOXX GmbH does not enter into any responsibility in this respect The hardware and software described in this manual is provided on the basis of a license agreement This manual is protected by copyright law REDDOXX GmbH reserves all rights especially for translation into foreign languages No part of this manual may be reproduced in any way photocopies microfilm or other methods or transformed into machine readable language without the prior written permission of REDDOXX GmbH The latter especially applies for data processing systems REDDOXX GmbH also reserves all communication rights lectures radio and television The hardware and software names mentioned in this manual are most often the registered trademarks of the respective manufacturers and as such are subject to the statuto
12. Spamfinder shall collectively be referred to as New Versions The provision of up grades with substantial functional extensions or new products or commitments for the further development of the Spamfinder are not included in the scope of the support and care services unless otherwise explicitly agreed The purchaser shall immediately examine new versions and shall report any faults discovered without delay whereby the stipulations according to 377 Commercial Code HGB shall apply accordingly In so far as Reddoxx provides the purchaser with new versions said purchaser shall continue to maintain the previous version for a commensurate transitional period which as a rule shall not exceed a period of three months The purchaser shall only be entitled to claim against faults in respect of the new versions unless the faults reported are reproducible or can otherwise be proven by the purchaser Contact point Hotline Reddoxx shall install a contact point for the purchaser Hotline This contact point shall process purchaser s queries with regard to technical pre conditions and operating conditions for the application of the Spamfinder as well as individual functional aspects The Hotline shall not provide services in connection with the application of the Spamfinder in environments not covered by the agreement or with modifications of the Spamfinder undertaken by the purchaser or other third parties The Hotline is available to answer questions from
13. User Ciss If you use the Ciss filter the sender receives an additional e mail stating where he she has to authorize his her mail address Until the authorization the e mail is placed in the Ciss filter and you can view it in the subfolder Ciss Various functions are available see above Blocking and Admitting In this folder you will find the following entries DWL Domain Whitelist Domain is approved manually DBL Domain Blacklist Domain is blocked AWL Address Whitelist E mail address is approved manually ABL Address Blacklist E mail address is blocked SWL Subject Whitelist Subject text is approved manually SBL Subject Blacklist Subject text is blocked 1 5 3 REDDOXX MailDepot The Reddoxx MailDepot contains all e mails archived by the appliance You can perform the following functions in the display window by right clicking REDDOXX MailDepot for info shelco as com Search text Search in Fun text ID Archive time Subject Sender Recipient 21 00003 00003 26 11 2008 10 12 18 News TradeM news trad info shelco a ea 24 11 2008 20 5313 1a Qualit t Tinte Tone info shelco a Illustration MailDepot Preview Mail content is displayed Send Mail is sent to the registered user recipient Save Mail Mail is served as file Save mail processed by MailSealer Encrypted mail is saved as file 15 Reddoxx 1025 User 1 5 4 REDDOXX MailSealer The
14. X Hostname fi 92 168 177 10 X Username christian Password Realm server2003 v Language Save password Illustration Login window Cancel Reddoxx 1025 User 1 Host name Enter the host name to which you want to connect or select it from list The list contains the entries you already made so far User name Enter your user name Enter the password In realm select the option local Dade c Chose the desired anguage in which your program is to be displayed in the selection list The selection contains the presently installed languages 6 Click on the button LOGIN The application window is active now 1 4 1 2 Logging off Disconnect If you want to login to another REDDOXX Appliance you first have to disconnect the current connection 1 In the menu bar click on D SCONNECT 2 Close the application exit or login again 1 4 1 3 Terminate Program Terminate To exit the user console select the menu point Exit Any connections that are still established are closed as well 1 4 2 View File View Language Settings d Aktualisieren e Illustration Menu View 1 4 2 1 Update The display windows are updated with the option Update Aktualisieren 1 4 2 2 Search With the option Search you can locate recipient sender e mails Requirement An entry e g REDDOXX Spamfinder Spam is selected in the navigation tree 10 Reddoxx 1025 User The
15. ain against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user F Failover A failover denotes a technology in the IT sector that serves to keep data and services highly available H Host name The name of the REDDOXX Appliance in the network K Console Software component with which the REDDOXX Appliance is controlled L LDAP LDAP Lightweight Directory Access Protocol is a network protocol applied for so called directories It handles the communication between the LDAP client e g with a mail server or a digital address book and the directory server It offers all log specific functions required for such communication registration on the server the search query and data modification M Mail Hop Mail hop is when an e mail is transferred from one server to another Each of these servers is regarded as a mail hop N 28 Reddoxx 1025 User NBL Filter Network blacklist filter Checking the IP address of the e mail server against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user NWL Filter Network whitelist filter Authorization of the IP address of the e mail server against a list maintained in the Spamfinder The entries can be made both user related as well as company wide Th
16. all not be held responsible for any malfunctions that may arise through faulty or incomplete configuration Service Modifications Reddoxx shall be entitled to modify or adapt the hardware and software required to provide the services in order bring it up to the current state of the art Should such modifications give rise to additional requirements in order to guarantee the provision of services on the part of Reddoxx Reddoxx shall inform the purchaser of these additional requirements The purchaser on receipt of said notification shall decide without delay whether said additional requirements shall be met and by what point of time this shall be accomplished Should the purchaser fail to declare at least four weeks prior to the intended point of changeover that he intends to modify his technical equipment in time to meet the new requirements i e at the latest three working days before the changeover Reddoxx shall be entitled to terminate the contract with effect from the point of changeover Cooperation Obligations of the Purchaser The purchaser shall furthermore take steps to ensure that any programmes scripts or anything similar installed by the purchaser shall not pose a threat for the operation of the server or communication network of Reddoxx The purchaser shall free Reddoxx from all and any liability in respect of third party claims for which the purchaser is responsible including all and any costs that may possibly ensue therefrom
17. d a scheduler that assigns the partial tasks to the individual computers Alternatively clusters are also used to increase the availability of systems D 27 Reddoxx 1025 User DBL Filter Domain blacklist filter checking the sender domain against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user DMZ Means demilitarized zone A DMZ is an intermediate network that is formed at network interfaces but does not belong to either of the networks It represents an inherent network that is not as heavily secured as the network that is actually to be protected With simple security gateways DMZ are usually generated at a third interface of the package filter If the security gateway consists of a package filter application level gateway package filter another interface of the application level gateway ALG usually serves as DMZ interface If package filters or ALG have more than three interfaces additional DMZ can be formed DNS The Domain Name System DNS is one of the most important services in the Internet The DNS is a distributed database that manages the name space in the Internet Domain A domain is a coherent section of the hierarchic DNS name space Starting from its domain name a domain always comprises the entire subordinate tree structure DWL Filter Domain whitelist filter authorizing the sender dom
18. e lists are maintained manually by the administrator or the user O OS Operating system Q Quarantine For all authorized users the REDDOXX Appliance contains quarantine mailboxes which can be set up individually Together with the achieved false positive rates this feature enables you to achieve the conformity with the valid laws R RAID A RAID system Redundant Array of Inexpensive Disks often also Redundant Array of Independent Disks serves to organize several physical hard disks of a computer to form a powerful and safe logical drive RBL Filter Realtime Blacklist Filter The sending e mail servers are checked against public blacklist servers We do not assume any guarantee for the function of the selected blacklist servers as well as the absence of errors in the list entries on the blacklist servers Realm A realm is a section similar to a domain where you authenticate yourself Also see the chapter User Administration Login Configuration RVC Filter Recipient Verify Check Filter To protect the local e mail servers from spam floods the recipient address is checked by asking the respective e mail server whether the recipient is known This function is currently available for Microsoft Exchange Server as of version 5 5 S SBL Filter Subject Blacklist Filter Checking the e mail subject against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists
19. er at any one timer The right of usage comprises only the use for internal purposes of the purchaser An extended application shall always be contractually agreed prior to commencement Remuneration shall be determined according to the scope of the application rights The purchaser my only copy the Spamfinder software in so far as this is necessary for its application in accordance with the contract Information regarding patent and or copyrights contained in the software may not be changed or deleted Reddoxx shall be entitled to take commensurate technical measures to protect against application not in accordance with the terms of the contract The application of the Spamfinder with an alternative or subsequent configuration may not be substantially impaired by said measures Retention of title to pieces placed at the users disposal for duplication shall remain reserved until full payment of due remuneration has been received Prior to this all application rights shall be accorded provisionally and freely subject to withdrawal by Reddoxx 2 5 Reddoxx shall be entitled to withdraw the purchaser s application rights if said user substantially contravenes application limitations or other regulations designed to protect against unauthorised usage Reddoxx shall give the purchaser notice of this and grant him a period of time in which to rectify the situation In the event of such cases recurring and under particular circumstances whereby in consideratio
20. erred to as purchaser running contrary to or deviating from these general conditions of business and trade shall not be recognized unless explicit written approval for the validity of any such deviations has been given by Reddoxx These general terms of business and trade shall also apply even when Reddoxx being aware of contrary or deviating terms and conditions of the purchaser executes delivery of the order to the purchaser without reservation These general terms of business and trade shall also apply for any future business with the purchaser The general terms of business and trade shall apply only in relation to business enterprises Protection Rights I cob e a Reddoxx reserves all property and copy rights on software and hardware including all images drawings calculations and all other documents 2 Should orders be delivered on the basis of drawings or other information supplied by the purchaser and should copyright claims in this connection be raised by other third parties the purchaser shall free Reddoxx from any liability in respect of such claims 3 Right to Offset and Withhold Payments 1 The purchaser shall only be entitled to off set counterclaims in so far as these have been legally determined and have been recognized in writing by Reddoxx The right to off set counterclaims shall be restricted to claims arising from this contract 2 The purchaser shall be entitled to withhold payments on the grounds of defect
21. ettings E mail addresses Edit If you want to activate a user via your spam and mail depot administration tick the checkbox in front of the respective user The settings are applied after confirming with OK 19 Reddoxx 1025 User Your representative to whom you assigned your e mail address for administration receives an extended entry in the spam and MailDepot list 4 REDDOXX MailDepot for info exmall24 net E m REDDOXX C aes menenes Search text Search in Full text M H E REDDOXX Spamfinder lf REDDO MailDepot tet Computer Business Rev amp Deputies By 00002 01 12 2008 11 40 04 BAYERN STEMMT s 8 00002 5 011 2008 18 19 66 Der Tag vom 30 11 200 8 09 Settings 00002 f 2911 2008 181216 Der Tag vom 29 11 200 1 00002 28 11 2008 22 04 34 Wirtschaft amp B rse vo Illustration User console of a second user representative 20 Reddoxx 1025 User 2 Appendix 2 1 License Agreement General Terms and Conditions of REDDOX GmbH Rottweil for the Product REDDOXX 1 General 1 Applicability 1 The General Terms of Business and Trade of Reddoxx GmbH Saline 29 78628 Rottweil hereinafter referred to as for the product Spamfinder hereinafter referred to as Spamfinder apply exclusively Conditions or terms of other contract partners of Reddoxx hereinafter ref
22. f sender and receiver IP addresses V Virus Scanner ClamAV The virus scanner checks the attachments of all e mails for viruses Packed files are temporarily unpacked and checked E mails in which a virus was detected are saved on Spamfinder in a quarantine section Only the administrator has access to this section Your Spamfinder obtains the virus signatures directly from the manufacturer ClamAV We do not assume any guarantee for the topicality of the signature files as well as the availability of the signature server We do not assume any liability for damage caused by undetected viruses 30
23. field of responsibility 3 Inthe event that the purchaser on the grounds that Reddoxx fails to properly execute the order is entitled to withdraw from the contract and or demand reimbursement instead of delivery or that he should make such claim the purchaser shall inform Reddoxx on request within a reasonable period of time in writing whether he wishes to assert this right or whether he still wishes to receive delivery In the case of withdrawal the purchaser shall reimburse Reddoxx for the value of the prior opportunity already taken to use the goods the same shall apply to deterioration or wear and tear through prior usage in the manner previously determined 7 General Liability the Part of Reddoxx 1 Reddoxx shall be liable in relation to the purchaser at all events for 1 damage caused by the company itself or by its legal representatives or agents resulting from deliberate intent or gross negligence 21 10 11 Reddoxx 1025 User according to the laws pertaining to product liability and for injury to life limb or health for which Reddoxx its legal representatives or agents bear responsibility Reddoxx shall not be liable in the case of minor negligence unless it constitutes a substantial breach of contract cardinal obligation This liability in the case of material damage or damage to assets shall be limited to such damage typical to and foreseeable for this type of contract This shall also apply to lost earning
24. haser shall take effect at the latest when the goods are dispatched irrespective of any additional services that may be provided by Reddoxx 2 Inthe event of delay in delivery through causes beyond the control of Reddoxx the transfer of risks to the purchaser shall take effect from the day on which the goods are ready for delivery On written request and at expense of the purchaser the consignment may be insured by Reddoxx against breakage and damage cause in transit or by fire or water 3 Transport packaging and any other packaging in accordance with packaging regulations shall not be returnable The purchaser shall be obliged to ensure that said packaging is properly disposed of at his own expense 6 Disruptions Adversely Effecting the Execution of Orders 1 Causes beyond the control of Reddoxx including strikes or lock outs that adversely effect punctual delivery disruptions shall postpone the delivery date for the duration of the disruption including if need be a commensurate period for reactivating delivery procedures Each party to the contract shall be obliged to notify the other party immediately concerning the cause of a disruption occurring in his field of responsibility and to inform him of the duration of the delay 2 Inthe event that a disruption leads to additional expenses Reddoxx shall also be entitled to demand reimbursement unless the cause of the disruption is beyond the purchaser s control and originates from outside his
25. he purchaser shall enable Reddoxx to access the software by means of telecommunication The necessary connections for this purpose shall be set up by the purchaser according to instructions provided by Reddoxx Reddoxx shall be entitled to claim additional expenses against the purchaser in the event that action has to be taken as a result of a reported fault when in fact no fault exists except when the purchaser can prove that without excessive effort it was impossible for him to recognize that no fault existed or a reported fault is not reproducible or otherwise provable by the purchaser or additional expenses are incurred as a result of the purchaser failing to properly fulfil his obligations Remuneration Remuneration for care and support services shall be calculated on an annual basis and shall be due for payment in advance Regulations for the Use of Internet Pages Services Provided by Reddoxx Reddoxx shall provide an internet page for the acknowledgement of desired mails Via this internet page the purchaser among other things may administrate his Spamfinder Reddoxx shall provide the services stipulated under V 1 1 with an overall availability of 98 6 The availability shall be calculated on the basis of the time covered by the contract within a given calendar year Password To enable access to the internet pages necessary for the operation of the Spamfinder the purchaser shall receive a changeable password The purchaser sha
26. ipulated under 1 2 1 to 1 2 5 are not subject to obligation require special separate agreements and shall be remunerated separately Exchange of the Spamfinder In the event of an exchange of the Spamfinder the purchaser shall be responsible to ensure that no confidential information remains in the Spamfinder The purchaser shall also ensure that during the exchange a secure and proper receipt of electronic messages is guaranteed Duration The duration of the contract shall be a period of one year as from the conclusion of the contract The purchaser shall be entitled to conclude a new contract within 30 days of expiry of the contract period under the respective conditions valid at said time Application Rights The application rights of the purchaser in respect of new versions and other corrections to the Spamfinder shall correspond to the application rights in regard to the previous versions of the Spamfinder With regard to the application rights the rights concerning the new versions and other corrections shall come into effect in place of the rights concerning the previous versions and other 24 ad ME ML S Reddoxx 1025 User corrections after a commensurate period of time as a rule not longer than one month The purchaser shall be entitled to archive a duplication piece Purchaser s Obligations The purchaser shall nominate a responsible contact person Said person can make binding decisions and or bring about such decision
27. ise either rectification of the fault or the delivery of replacement software at the discretion of Reddoxx The purchaser s interests will be taken into account appropriately when making said choice Should attempts to rectify the fault fail or be impossible to perform for other reasons the purchaser shall be entitled under the pertinent legal conditions to reduce remuneration withdraw from the contract and or claim compensation for damages or expenses The purchaser shall exercise his legal right to choose his claims within a reasonable expiry period as a rule within 14 calendar days Reddoxx shall be entitled to claim expenses against the purchaser in the event that action has to be taken as a result of a reported fault when in fact no fault exists except when the purchaser can prove that without excessive effort it was impossible for him to recognize that no fault existed or a reported fault is not reproducible or otherwise provable by the purchaser or additional expenses are incurred as a result of the purchaser failing to properly fulfil his obligations see also II 3 Violation of Rights Reddoxx shall be liable in the event of violations of third party rights by its services only in so far as the service was provided in accordance with the contract and in particular within the contractually agreed area of application Reddoxx shall be liable for the violation of third party rights only within the European Union and the European Econo
28. it Edits an entered e mail address Delete Deletes the encryption set from an e mail address 1 5 5 Settings In the settings you can make your general profile settings and administer e mail addresses Ir TT Build 1025 File View Language Settings 9 9 14549 REDDOXX Er REDDO Dutgoing messages E RB REDDOXX Spamfinder Preferred language ae bu Use HTML ig 055 Ei p Block and Accept Enable queue report P DWL domain whitelis DBL domain blacklist Dance AWL address whitelis lt ABL address blacklist SWL subject whitelist SBL subject blacklist Illustration Settings My Profile 1 5 5 1 My Profile Here you can define individual settings in your profile Preferred language Select a language German English Italian Use HTML Mail Check this box if you prefer to send HTML e mails Queue Report Check this box if you want to receive a report e mail with the listed mails in your queue at regular intervals Apply the settings with OK 17 Reddoxx 1025 User 1 5 5 2 E mail addresses In the section e mail address you can administer your mail addresses You can also administer additional e mail accounts To do so right click in the right display field The following pop up menu appears ad REDDOXX Build 1025 File View Language Settings REDDOXX E mail addres E mail address GB Add 27 Edit 5
29. ll have the possibility to configure the Spamfinder by means of his password and shall bear sole responsibility for the configuration The purchaser shall be obliged to change the password at regular intervals at least however once per month The password shall comprise at least 8 digits and shall contain at least one letter and one number The purchaser may only give the password to those persons authorised by himself to access the electronic memory Should the password be entered incorrectly three times in succession access to the internet pages necessary for the operation of the Spamfinder shall be denied as a protection against misuse In this event the purchaser shall be informed and shall then receive a new password allocated by Reddoxx Denied Access Reddoxx shall be entitled to deny access if the purchaser is in arrears with his payments or uses the Spamfinder against the stipulations of the contract Furthermore Reddoxx shall be entitled to deny access in the event that the purchaser when using the Spamfinder or by publications on the internet pages contravenes laws official regulations or the rights of third parties This applies in particular to the publication of pornographic or anti constitutional contents The purchaser shall free Reddoxx from any liability in the event of third party claims including any costs that might possibly ensue therefrom Configuration The purchaser shall be responsible for the configuration Reddoxx sh
30. mic Area as well as at the place of the contractually agreed application of the service Should the purchaser receive claims from a third party that a service provided by Reddoxx is in violation of his rights the purchaser shall notify Reddoxx without delay Reddoxx and possibly his sub supplier shall be entitled but not obliged to dispute said claims at their own expense Should a service provided by Reddoxx violate third party rights Reddoxx shall be entitled at its own discretion and expense to obtain for the purchaser the right to use the service or modify the service so as to avoid the violation or withdraw the service with a refund to the purchaser of the remuneration paid minus a commensurate compensation for use in the event that Reddoxx is unable to rectify the matter in any other way without excessive expense In this case the interests of the purchaser shall be duly taken into account Purchase Price The purchase price is due for payment immediately Reddoxx grants to the purchaser a payment period of 4 weeks from the date of dispatching the Spamfinder Faulty Functions of the Spamfinder 23 Reddoxx 1025 User The purchaser is explicitly informed that a faulty configuration classification and administration of the Spamfinder on his part can lead to faults in the functioning of the product The purchaser shall bear sole responsibility for proper configuration classification and administration Virus Protection The
31. n list You can select between Sender preselection and Recipient 3 Search Click on SEARCH to start the search 1 4 3 Settings Datei Ansicht Sprache 9 rm Mein Profil E Mail Adressen REDDOXX 8 Kennwort ndern Fire Illustration Settings 1 4 3 1 My Profile In My Profile you can activate deactivate basic settings like Preferred language Used HTML mailand the Queue report Also see Chapter 3 4 3 1 4 3 2 E mail addresses Here is where your e mail addresses are displayed By right clicking or via the above command icons you can administer your addresses Also see Chapter 3 4 3 11 Reddoxx 1025 User 1 4 3 3 Changing the Password In the menu item Change password you can change your personal password logging in your user on the user console NOTICE The password may only be changed under certain prerequisites If you login via a specific domain controller or POP3 account your password cannot be changed Please contact your administrator in case you have any questions 1 4 4 Bottom Menu Bar File View Language Settings 9 5 Illustration Bottom menu The icons on the bottom menu bar are functions that also appear in the menu bar To display the function see menu bar keep the cursor on the icon for a short while The icons expand automatically as soon as an additional function is available 12 Reddoxx 1025 User 1 5 Functions in the
32. n of the interests of both parties an immediate withdrawal is justified Reddoxx shall be entitled to pronounce withdrawal of application rights without further notice After withdrawal of the said rights the purchaser shall confirm in writing to Reddoxx that he has discontinued application 22 Reddoxx 1025 User VI VII VI VII VIII NNB A Purchaser s Obligations The purchaser shall nominate a responsible contact person Said person shall and will make binding decisions and or bring about such decisions without delay The contact person shall be at the disposal of Reddoxx to provide necessary information The purchaser shall ensure that at the latest at the time of delivery suitably trained personnel for the use of the Spamfinder are available The purchaser shall inform Reddoxx without delay of any changes in the application environment The purchaser shall make a written report of any faults in a clearly followable detailed form including all information conducive to the recognition and analysis of said faults In particular the operational steps leading to the occurrence of malfunctions as well as the nature and consequences of the faults shall be described in detail The purchaser shall support Reddoxx as needed in rectifying the faults and in particular at the request of Reddoxx shall provide the necessary working materials The purchaser recognizes that the Spamfinder including all instructions for use and f
33. notice or tip points out especially important and helpful information about the REDDOXX Appliance The REDDOXX Appliance can only function correctly and error free when it is transported stored installed operated and maintained in line with the manufacturer s instructions HIGHLIGHT Tab Name of the tab Field name Name of the field Selection list List entry List entry in list view Also see Here you will find a reference to a chapter Names Explanation of the respective name Reddoxx 1025 User 1 2 General Warning and Safety Notices This manual contains warning and safety notices which serve for your own protection but also for the protection of the REDDOXX Appliance In order not to endanger your safety you have to observe the following basic conditions for the installation use and operation of the REDDOXX Appliance The notices in this manual hare highlighted as follows Omitting precautions and safety measures may lead to severe health damage injury to persons or even death Only expert personnel is allowed to operate the appliance or remedy possible errors in the hardware Expert personnel are qualified persons authorized to commission and maintain the device program the control operate the hardware according to the safety instructions pursuant to the valid standards and have a corresponding qualification Observe the settings you perform in the REDDOXX Appliance All setting you make are saved by the REDDOXX Ap
34. ock address 5 9 Bayes Filer 01 12 2008 03 4815 info E3 ilesiawr am MB Block domain Bayes Filter 01 12 2008 01 16 08 info E info shelco Delete Bayes Filter 30 11 2008 23 36 40 info lt maisha lettytPr p75 9 Bayes Filter 30 11 2008 22 08 12 info lt dwsilomam silo Mann lebt nur 1x Bayes Filter 30 11 2008 20 08 25 info m E hifrom mia Bayes Filter 30 11 2008 18 43 32 info m 3 elsasinistralwise Back to School No Bayes Filter 30 11 2008 17 57 48 info lt Illustration Pop up menu If you find an e mail that is wrongly classified as spam in your opinion you can use the following functions via the popup menu Preview Shows the content of the e mail Send e Send Sends the e mail to the recipient e Send White List Address Sends the e mail to the recipient and places the address in the Whitelist e Send Whitelist Domain Sends the e mail to the recipient and places the domain in the Whitelist Block Address e Mark Mail address receives a marking Quarantine Mail address is moved to quarantine e Reject Mail address is not accepted by the appliance Block Domain e Mark Mails originating from the same domain are marked e Quarantine Mails originating from the same domain are moved to quarantine e Reject Mails from the same domain are not accepted by the appliance Delete Deletes the selected e mail from the spam queue 14 Reddoxx 1025
35. pliance not the REDDOXX Console The Console is only the input mask You will find these notices exclusively in the content of the manual o Reddoxx 1025 User 1 3 Login Performing the Login For safety reasons the REDDOXX Appliance is only accessible via login Therefore you have to authenticate yourself as follows with your user name and password Requirements Purchase of the REDDOXX Appliance with the valid licenses 1 9v me m W Copy the content of the REDDOXX CD to your computer You may copy the files into any directory of your choice Double click on the file sfuser exe The login window appears REDDOXX Logon REDDOXX Hostname 92 168 177 10 v Username christian Password pese Realm server2003 m Language English Save password Illustration Login window Cancel Enter the corresponding host name please contact your administrator Enter your user name Enter your password In realm select the option local The realm is a section similar to a domain in which you have to authenticate yourself Chose the desired anguage in which your program is to be displayed in the selection list The selection contains the presently installed languages Click on the button LOGIN The welcome mask appears Reddoxx 1025 User The following application window contains the sections of the user console numbered and named m REDDOXx Build 1025
36. r address against a list maintained in the Spamfinder The entries can be made both user related as well as company wide Some filters establish this list automatically The lists are further maintained manually by the administrator or the user Bayes Filter Via the content check the Bayes filter determines the spam probability Spamfinder automatically establishes the word lists We do not assume any liability for wrong detection C CISS Confirmation Interactive Site Server in short CISS is a unique several stage control process which ensures the permanent exchange of wanted mails between sender and receiver Intelligent authorization of the sender by means of CISS registered for patent a unique challenge response functionality CISS Filter Confirmation Interactive Site Filter This method ensures that the sender is a natural person For this purpose a corresponding Internet page is provided via the Spamfinder portal which is accessible in the Internet The availability of the Spamfinder portal is at least 98 596 per year Cluster A cluster denotes a number of networked computers These networked computers are available for parallel processing Partial tasks belonging to a task are processed Contrary to parallel computers the load distribution takes place on the level of individual processes started on one or several machines in the cluster You therefore do not require a parallel software or special operating systems but instea
37. ry regulations Product and brand names are the property of REDDOXX GmbH This issue replaces all earlier ones and orients itself on the appliance with respect to naming 1 REDDOXX Manual 1 1 Symbolism and Highlights 1 2 General Warning and Safety Notices 1 3 Login 1 4 Options in the Menu Bar 1 4 1 File System Login Logout 1 4 2 View 1 4 3 Settings 1 4 4 Bottom Menu Bar 1 5 Functions in the Navigation Window 1 5 1 Outgoing Mails 1 5 2 REDDOXX Spamfinder 1 5 3 REDDOXX MailDepot 1 5 4 REDDOXX MailSealer 1 5 5 Settings Appendix 2 1 License Agreement 3 Glossary REDDOXX Manual 10 11 12 13 13 14 15 16 17 21 21 27 REDDOXX Manual 1 REDDOXX Manual 1 1 Symbolism and Highlights This manual is intended for the users off the REDDOXX Appliance For better legibility please note that the term User refers to both male and female users Please read the entire manual carefully to ensure professional application of the REDDOXX user console This is the only way we can ease your work with the REDDOXX user console In the glossary you will find a compilation of the terminology used in this documentation together with its respective explanations The typography used in this manual has the following meaning DANGER WARNING All warning and safety notices in this manual are marked this way Always observe the instructions so there will be no damage to persons and or objects NOTICE A
38. s exclusively within the scope of the that part of the payments corresponding to the gravity of the respective defects and only when said defects have been established without doubt 4 Retention of Title Reddoxx shall retain title to all parts delivered until all payments in settlement of deliveries executed have been received including those in respect of future commitments In the event of a breech of contract in particular in the event of arrears Reddoxx shall be entitled to reclaim the articles purchased 2 4 2 The purchaser shall be obliged to treat the parts delivered with due care and attention and to protect them at his own cost against any form of deterioration of their value in relation to their original value during the period in which the retention of title remains in force Reddoxx shall retain the right to insure the goods at the purchaser s expense 3 Costs ensuing from maintenance and inspection shall also be borne by the purchaser even if this is carried out by Reddoxx 4 Inthe event of distraint or any other interventions on the part of third parties the purchaser shall be obliged to notify Reddoxx in writing without delay to enable same to raise third party counterclaim In so far as said third party is not in a position to reimburse court costs and out of court costs the purchaser shall be held liable 5 Delivery and Transfer of Risks 1 Delivery shall be executed at the purchaser s risk The transfer of risks to the purc
39. s or savings Liability for other more remotely ensuing consequences of damage is excluded For individual cases of damage liability is limited to the respective contract value in the case of on going reimbursement to the amount to be reimbursed per contract year however not less than 50 000 Liability according to 7 1 shall remain unaffected by this clause On the basis of the warrantee declaration Reddoxx shall only be liable for compensation in so far as this is explicitly taken over in the warrantee In cases of minor negligence this liability shall be subject to the limitations stipulated under 7 2 In the case of data loss Reddoxx shall only be liable for the costs incurred in recovering the data from the appropriate back up system properly executed by the purchaser In the case of minor negligence on the part of Reddoxx this liability shall only come into effect provided that the purchaser immediately prior to the measures leading to the data loss has conducted a proper back up of the respective data For reimbursement claims and other liability claims against Reddoxx on the part of the purchaser 7 1 to 7 4 shall apply accordingly Secrecy The parties to the contract mutually undertake to exercise absolute secrecy in relation to third parties concerning all information in respect of business transactions within the scope of their collaboration in particular with regard to business and trade secrets The duty to maintain secrecy
40. s without delay The contact person shall be at the disposal of Reddoxx to provide necessary information The purchaser shall inform Reddoxx without delay of any changes in the application environment Furthermore the purchaser shall ensure that the Spamfinder is only applied in cleared environment supported by the Spamfinder The purchaser shall make a written report of any faults in a clearly followable detailed form including all information conducive to the recognition and analysis of said faults In particular the operational steps leading to the occurrence of malfunctions as well as the nature and consequences of the faults shall be described in detail The purchaser shall ensure that trained and qualified personnel is available to support Reddoxx The purchaser shall be obliged to support Reddoxx as far as possible and to ensure that in his sphere of operations all the necessary prerequisites for the proper execution of the order are in place in particular by enabling a remote access to the purchaser s system and by providing other material needed for analysis Furthermore at the request of Reddoxx the purchaser shall make available free of charge a sufficient number of workplaces and adequate working materials Unless otherwise agreed the purchaser shall keep additional back ups of all documents information and data provided to Reddoxx in such a way that in the event of damage and loss of recording media they are able to be reconstructed T
41. search input field is shown hidden in the top right window section This way you can search the entries in all queues according to sender or receiver Requirement The content of a queue or the archive list are displayed REDDOXX MailDepot for sales Search text Search in T text Search semen Sue seen Recipient iz zu 00002 9 01 12 2008 15 50 09 cen ror fritz exmall24 net 1 62 T i 00002 fe 18 11 2008 12 38 13 CRN Blitzmeldu Computer Herr Mustermann 9 98 KB z i 00002 m 18 11 2008 11 03 21 Test Email CISS Compart IT sales exmall24 net 25 90 KB p 00002 ia 18 11 2008 05 40 35 CRN Newslette Computer Herr Mustermann 50 70 KB Bj 00002 5 17 11 2008 15 45 07 Test Email CISS Lukas Thiele sales exmall24 net 3 65 KB Gi 00002 fe 17 11 200811 2415 WACOM Intuos CMP WEK Mustermann 14 61 KB 21 00002 C 17 11 2008 10 40 29 CRN Systemha Computer Herr Mustermann 20 50 KB Bi 00002 17 11 2008 09 34 53 Business Computer R Herr Mustermann 22 83 KB 00002 9 17 11 2008 05 37 58 CRN Newslette Computer Herr Mustermann 55 01 KB Illustration Search entry field 1 Search term Enter the criterion for which you want to search NOTICE By default the result display is limited to 1000 entries Enter the character to display all entries 2 Search in Select the desired field type in the selectio
42. shall remain applicable also after completion of the contract All business documents exchanged between the parties shall be kept safely on their respective premises and protected from unauthorised perusal Prohibition of Claims Assignment All claims of the purchaser arising from the contract against Reddoxx are not assignable Product Liability The purchaser shall only be entitled to use the Spamfinder for the purpose for which it is intended any may only re sell to those persons that are familiar with the product dangers and risks involved When using the product as basic material or as a component part together with his own products and when introducing such into general use the purchaser shall undertake to fulfil his duty to warn users of said risks also in respect of components supplied by Reddoxx Within the internal relationship the purchaser shall free Reddoxx from any liability in at the outset of any claims arising through failure to fulfil this obligation Legal Venue Court of Jurisdiction Choice of Legal System USA Legal Regulations Venue for legal disputes shall be Rottweil The responsible court for all disputes arising from this contract is Rottweil Reddoxx shall be entitled however to sue the purchaser also at his general court of jurisdiction or at the seat of a branch of the purchaser German law shall apply exclusively with the exclusion of UN purchasing rights The purchaser shall undertake to observe all import
43. th the details furnished by the purchaser to initially localise the cause of the faults If after initial analysis the cause should prove to be not a fault of the Spamfinder Reddoxx shall inform the purchaser of this fact without delay Otherwise Reddoxx shall initiate the appropriate measures to further analyse and rectify the reported faults Reddoxx shall provide the purchaser with immediate support in overcoming or eradicating a fault of the Spamfinder at his own location for example by giving instructions or corrections for the Spamfinder The purchaser shall immediately implement such measures for overcoming or rectifying the faults and shall immediately submit a renewed report to Reddoxx in the event that said measures fail to rectify the faults The provision of new versions Reddoxx shall provide the purchaser with the new versions of the Spamfinder as they come out in order to keep the product up to date and prevent faults The new versions shall be transferred to the purchaser s box and from there they shall be installed by the purchaser himself For this purpose Reddoxx shall place updates of the Spamfinder at the purchaser s disposal together with technical modifications and improvements as well as smaller functional extensions and improvements Furthermore Reddoxx shall provide the purchaser for this purpose with patches containing corrections to the Spamfinder and other measures to overcome possible faults These new up dates of the
44. urther documents also for future versions are protected by copyright In particular source programmes and codes are trade secrets belonging to Reddoxx The purchaser shall take steps to ensure that for an unlimited period of time the source programmes and codes are rendered inaccessible to third parties unless permission for their disclosure shall be granted by Reddoxx The purchaser may not take any action that may aid in any way unauthorized usage In particular he may not attempt to decompile the programmes In particular he may not attempt to decompile the programmes The purchaser shall notify Reddoxx without delay should he become aware of a threat of unauthorized access or that unauthorized access has occurred in his field of responsibility Purchaser s Claims In the event of only minor unsubstantial deviations from the contractually agreed services properties or usability of the product supplied by Reddoxx no claims may be made on the grounds of material faults Claims on the grounds of faults may also not be made in the event of excessive or improper use natural wear and tear failure of components of the system environment non reproducible or other faults provably attributable to the purchaser s own software or damage caused by particular external influences not foreseen and provided for in the contract This shall also apply in the case of subsequent modifications or maintenance work carried out by the purchaser or third parties
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