GL Phone User Manual
Contents
1. Ga PFOnc GL Phone User Manual Contents Chapter 1 Introduction 92s83s4 S45 435535 pea oe so eee aoe 1 Chapter 2 Keypad 2 Chapter 3 1 How to Connect the Cables 5 2 Connection Setup 6 a Integrated Router DSL Modem 6 b DSL Modem Connection 7 c Direct Internet Connection 8 Final Step 9 Chapter 4 Becoming Familiar with LCD LED 10 Chapter 5 911 Registration 11 Chapter 6 Making Telephone Calls 13 1 Handset Speakerphone and Headset Mode 13 2 Multiple SIP Accounts and Lines 13 3 Making Calls 13 4 Answering Incoming Calls 14 5 Call Hold 14 6 Call Waiting and Switching Between Calls 14 7 Call Transfer 14 8 Conference Calls 142. C Ga Pron me Direct Internet Connection If you connect to the Internet directly through a wall jack via a RJ 45 cable simply connect the wall jack to the LAN port of your IP Phone and connect your PC to Internet via another RJ 45 cable through the PC port of the IP Phone Remember that there is no need to change the configuration for this type of connection To wall Jack a t E CL PFON Final Step Within 10 seconds after connecting the cables and configuring the IP Phone the following patterns will appear on the LCD display Grandstream Logo HTTP Provisioning Telephone Number amp IP Address GL PFONE Chapter 4 Becoming Familiar with LCD LED GL Phone has a numeric LCD of 64 rows x 131 columns in pixels Below is the display when all segments are illuminated E 4 alll ESB EW ndstream When phone is in an idle state the backlight is off When there is a call the backlight will turn on automatically to bring the user s attention to the LCD In addition if Voicemail is configured and there is a Voicemail waiting the red LED will blink Network Status Icon Blinks when an Ethernet link failure occurs or if phone is not properly registered OFF if IP address or SIP server is not found ON if IP address and SIP server are located Phone Status Icon OFF when the handset is on hook ON when the handset is off hook Speakerphone Headset Status Icon
3. g ae Goodbye 18 S GL PFONE Chapter 9 Frequently Asked Questions 1 Q A 4 A 5 Q A 6 Q A 7 Q A 8 Q A 9 Q A What are the customer service access numbers You can contact a customer service representative from your GL Phone by dialing 0 If you are calling from a phone other than GL Phone please use the following access numbers Toll free 1 866 709 4545 Local Toronto 1 647 438 3800 I cannot access the Internet through the PC port of my GL Phone Check your Internet connection and also check the connections at the back of the GL Phone Make sure all cables are connected properly What is the minimum Internet bandwidth necessary to use the GL Phone The minimum bandwidth to place a call is 32 Kb s This means that you can use slow internet connections to operate your GL Phone Q Will my service still work if I have a power loss or if I lose my Internet connection No the service will not work in these situations It will be automatically reconnected when your Internet connection is re established or when power is restored Will my VPN Virtual Private Network work over the PC port of GL Phone Yes VPN is fully compatible with GL Phone PC port Does GL Phone work with my Satellite Internet connection Yes all Internet connection types are compatible with GL Phone How will I know if my registration has failed What should I do in this case If you
4. 9 Checking Messages and Message Waiting Indicator 15 10 Mute and Delete 15 11 Speed Dial 15 Chapter 7 Star Command Services and Messages 16 Chapter 8 Using Voicemail 18 Chapter 9 Frequently Asked Questions 19 Gold Line Group 180 West Beaver Creek Road Richmond Hill Ontario L4B 1B4 Canada Tel 647 438 3800 1 866 709 4545 Fax 905 709 1910 1 877 800 6421 www GLipfone com me Chapter 1 Introduction Gold Line Group is proud to announce its revolutionary new product Gold Line IP Phone GL Phone a state of the art IP based telephony service that is used with your Internet connection GL Phone is a telephone that operates over Internet rather than over telephone lines It is a voice over IP VoIP telephone service that converts voice into IP packets and vice versa Because it is VoIP telephone calls are very cost effective and can be made from wherever an Internet connection is available When you subscribe to GL Phone for the first time you will receive a package containing the following items Phone IP Phone Handset Power Adaptor Input 100 240V 50 60Hz Output 5 VDC 1 2A 6W Network Cable RJ 45 Handset Cord
5. center that answers 911 calls will only have access to your previously registered addresses therefore you must be able to provide the 911 call center with your current location We contract a third party to use the address of your registered location to determine the nearest emergency response centre They then forward your call to a general number at that centre When the centre receives your call the operator may not have your address and or phone number You must therefore provide your address and phone number in order to get help You hereby authorize us to disclose your name and address to third party service providers including without limitation call routers call centers and public service answering points for the purpose of dispatching emergency services personnel to your registered location Please be aware that GL Phone requires an internet connection at all times in order to operate Therefore any interruptions to your internet connection and or power failure will result in unavailability of the service which will include 911 dialing Please visit our Terms of Services for complete details about 911 calling its requirements and limitations on liability How to Register 1 First type the address below in the address bar of internet browser https shop goldline net glipfone home as 2 Click on the Registration on the left bar 3 Enter you pin number 4 On new page provide your First Name Last Name Street Number Apt Suit
6. forward your phone to a GL Phone number it is absolutely free 14 Q Can I turn my call waiting off A Yes Enter 78 to deactivate the service 15 Q How can I find the rates and area codes for international calls A Go to www GLipfone com and click on Rates 16 Q Can I talk to other GL Phone subscribers for free A Yes talking with other GL Phone subscribers is absolutely free 17 Q Can I use the GL Phone overseas A Yes the GL Phone works wherever there is an Internet connection available 18 Q How do I access my voicemail account from my GL Phone A Dial 4 Enter your password your temporary password is the last 4 digits of your GL Phone number Follow the instructions 19 Q How do I set up my voicemail account A Please refer to Chapter 7 of this manual 20 Q How do voicemail email attachments work A When you receive a voice message an email will automatically be sent to your email account containing a wav file This file can then be played using any audio player on your computer 21 Q How long will the phone ring before a call is forwarded to Voicemail A The phone will ring for 30 seconds 20 GL PONE Why are all my calls going to voicemail You may have activated the send all calls to voicemail service Dial 53 to deactivate it 23 Q I forgot my Voicemail PIN How do I get a new one A Call our customer service center by dialing 0 or Toll free number 1 866 709 4
7. me Ser ptron Chapter 2 Keypad Message Waiting Indicator GRANDSTREAM Line 1 4 Keys Menu Keys Mute Delete Message Conference Transfer Speed Dial Config Line Hold Send Speaker Figure 3 Image Note 4 Line keys with LED can be extended to 11 Lines with the use of 7 Speed Dial keys on the right Lines 1 4 7 Speed Dial keys with LED that can also be configured to use for calls Speed Dial Extended Line GL PFONE Image Note When phone is in MENU mode Goes to previous item When phone is Active Increases handset speakerphone volume When phone is Idle Increases ring volume When phone is in MENU mode Goes to next item When phone is Active Decreases handset Speakerphone volume When phone is Idle Decreases ring volume Shifts cursor to left Shifts cursor to right Enters MENU mode when phone is IDLE Also operates as ENTER key when in MENU mode Transfers active call to another Transfer party Establishes 3 way conferencing GL PFONE Image Message Mute Del MUTE DEL Speaker Note Retrieves voicemails Mutes an ACTIVE call or deletes a key entry call log voice mail etc Temporarily puts an ACTIVE call on hold Allows hands free conversation Dials a new number or redials the last number dialed After entering the phone number pressing this key forces a call to be made immediately before timeout Sea
8. see the m blinking or is OFF your registration has failed Please contact Customer Service to solve the problem Is it necessary to test my 911 service No there is no need to test 911 to make sure that the service is working Our technical department has tested the service thoroughly for your convenience What is the difference between 911 and E911 E911 is the capability of a carrier to send location information to public Safety answering points when a 911 emergency call is received By FCC regulations carriers must eventually be able to track most of their calls to within 150 feet Rollout of these services is expected to be completed by 2006 19 Gea pronz 10 Q If I live abroad what happens to my 911 service A Our system will automatically detect your location but the service will not be accessible if you are not located in North America 11 Q How do I add an additional number with a different area code to my account A Call our customer service for additional information regarding cost and area codes available 12 Q What area codes do you offer A For the time being we offer US and Canadian area codes In the near future we will also offer European and Middle Eastern area codes 13 Q How will I be charged for call forwarding feature A When you forward your telephone number to another phone number you will be charged according to the rate of the forwarded phone number Remember that if you
9. 1 country code number to another number e at your account has enough funds Forward No Answer If the callee doesn t EON Orel were 62 1 area code number Answer is set to a Forward No answer a call call is Answer e forwarded to another eme i ez 1a Tee 62 011 country code number _ Please ensure that number or to voicemail your account has enough funds Forward Busy is ON If the callee is busy on ajor Forward Busy is 63 1 area code number call a second incoming set to a chargeable Forward Busy 73 call is forwarded to number Please 63 011 country code number voicemail or another ensure that your number account has enough funds 2 16 amp Ga PFOne Callee rejects all Do Not Disturb x64 4 x74 4 incoming calls by Do not disturb is On forwarding calls to Off voicemail Caller s phone number Caller Id Block is ON x x Anonymous Call A call with a blocked id AUTetnyimnietie Call 66 76 Rejection is ON or Reject is rejected by callee OFF Caller s phone number Call Id Block per is hidden if command is cau 67 011 country code number eon te auriber 67 1 area code number Alerts of incoming calls Call waiting is ON or Call Waiting 68 78 and allows switching OFF g between calls i Dial Last Missed 69H Call reaa ooo w o o o Dial Last Received x81 Call English Language KL Language Is set to English Language is set to xK K Reset the services to This ts
10. 545 The representative will ask you some questions for identification purposes and will give you a new temporary PIN 24 Q How do I activate and deactivate the GL phone services A Please refer to Chapter 6 of this manual 25 Q Why are all my forwarded calls going to my GL Voicemail A Your account has insufficient funds Call customer service or go to www GLipfone com to recharge your account 26 Q How many voicemail messages can I have in my mailbox at any one time A There is no limit to the number of messages you are able to have 27 Q How can I personalize my Voicemail PIN A Dial 4 Select the advanced options Press 5 to change your PIN 28 Q I have more than one telephone number assigned to my account How many voicemail accounts do I have A Your voicemail is assigned to your unique GL Phone number It is not necessary to configure another account for you TE ee Sa prone Gold Line Group
11. Blinks when phone rings OFF when speakerphone headset is off ON when speakerphone headset is on Handset and Speakerphone Headset Volume Icons 0 7 scale to adjust handset speakerphone volume Time Icon AM for morning PM for afternoon Numerical Numbers and Characters A b o c d E F G g H h I L n O 0o P g r S t U u Y Real time Clock Synchronized to Internet time server 30 Gan pronz Chapter 5 911 Registration GL Phone service does not support traditional 911 or E911 access to emergency services We offer a feature known as 911 Dialing which is a limited emergency calling service that differs from traditional 911 or E911 emergency services calling You should familiarize yourself with the contents of this page and follow all necessary requirements and directions Failure to do so could result in unavailability of 911 services Our 911 Dialing feature is not automatic In order to activate the 911 Dialing feature you must take affirmative steps to register the address where you will be using your GL Phone You must do this for each GL Phone number that you obtain When you move your GL Phone to another location you must register the new location through our web page If you do not register your new location any calls you make using the 911 dialing feature may be sent to an emergency centre near your old address When traveling with your GL Phone you should be aware that the call
12. NE5 you cannot use speed dial 1 but speed dial keys 2 7 still work A line is defined as ACTIVE when it is making or receiving a call and its corresponding line LED is lit up in solid red 3 Making Calls There are three ways to make phone calls 1 Off hook the Handset Speaker Headset or select a LINE by pressing an available LINE key The corresponding LED will light up in solid red Enter phone number and press the SEND key 413 S GL PFONE 2 Off hook the Handset Speaker Headset or select a LINE by pressing an available LINE key The corresponding LED will light up in solid red Press the SEND button to redial the last number called 3 Off hook the Handset Speaker Headset or select a LINE by pressing an available LINE key The corresponding LED will light up in solid red Press a Speed Dial key to call a preset number Note e The number being dialed will be displayed on the LCD as a dialing tone is played out e If the phone number is not followed by pressing the SEND button there will be a 4 second pause before the call is initiated 4 Answering Incoming Calls There are two ways to answer incoming calls 1 When receiving a call the corresponding LINE will flash in red Taking Handset Speaker Headset off hook will enable user to hear the calling party 2 When receiving second or additional incoming calls user will hear a stutter Call Waiting tone while the call is sent to the corresponding LINE or to the
13. e Street Name Town City Province Postal Code 5 Read the 911 Terms of Service and click on I Agree 6 Click on Submit sii Ga prone Terms of Service By accepting the Terms of Service the Customer acknowledges and understands the following 911 Services are not automatically set for this phone service and it is the responsibility of the Customer to activate such services It is the responsibility of the Customer to ensure that his her family and other potential users of this Service are aware as to how to use the 911 Services It is the responsibility of the Customer to ensure that the Provider is aware of his her current address at all times The Customer acknowledges and understands that calls made using this 911 service will be routed to a Call Center Public Safety Answering Point or Emergency Local Service and that it is the Customer s responsibility that accurate and detailed information including but not limited to the EXACT LOCATION of the Customer is provided to the 911 router and that failure to do as such may significantly increase the response time for the emergency service to be provided or may result in the failure of 911 services to the Customer The Customer acknowledges that 911 Services may not be available on a 24 7 basis 911 services are only available for Customers who have subscribed to our prepaid LD services and can make calls to non GL ipfones Service is NOT available if t
14. ed user will hear dial tone and see FWD when LINE1 is pressed SIPPHONE when LINE2 is pressed BROADVOICE when LINE3 is pressed and PBX when LINE4 is pressed Upon choosing one of the four lines for an outgoing call the LED indicator will light up in solid red color User can switch to a different line before dialing a number by pressing the same LINE button one or more times If user continues pressing that line the selected account will circulate among the registered lines For example when LINE1 is pressed LCD displays FWD If LINE1 is pressed again LCD displays SIPPHONE and the subsequent call will be made through LINE2 If a phone number is configured and registered all incoming calls for that number will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the next available LINE will flash in red color from Left to Right then Top to Bottom LINES 5 to 11 cannot be picked like LINES 1 to 4 Lines are picked automatically When an incoming call arrives while all 4 lines 1 4 are in use LINE5 will be selected When all 4 LINES 1 4 are in use and user places an active call on hold user can on hook and off hook to activate the next available LINE LINE5 or the next available one When any of the 7 functions keys are associated with a call they function as LINE keys otherwise they function as speed dial keys So when speed dial key 1 is used as LI
15. for Reset Services a initialize to default default settings settings 17 Chapter 8 Using Voice Mail Date amp Time Announcement 1 New Messages 4 2 Change Folders Enter your password 3 Advanced Options You have 0 Mail Box Options Help Exit YT GL PFONE mae 3 Advanced options 1 Send a reply 3 Hear the msg envelop 5 Repeat 5 Leave a msg S Nexb meg Return to main menu Date amp Time 7 Delete Announcement 8 Forward To another user 4 Previous msg 3 Advanced options 9 Save 5 Repeat current msg Help 6 Play the next msg Exit 7 Delete 8 Forward to another user 1 Current 9 Save folder 7 Help 0 New msgs gs Change Exit 1 Old msgs folder 3 1 Prepend the msg 2 Work ERR Advanced Enter the 3 Family msgs opuons extension 2 Forward without 4 Friend msgs 0 ire Mailbox 0 New msgs options Exit 1 Old msgs Help 2 Work msgs 5 Leave a msg Exit 3 Family msgs Return to main menu 4 Friend msgs Exit 1 Record your unavailable msg 2 Record your busy msg 3 Record your name 1 Accept 4 Record your temporary greeting 2 Listen 5 Change your password T 3 Rerecord Return to main menu 1 New Messages 2 Change Folders Enter new Password gt Enter new Password 3 Advanced options 0 Mail Box Option Help Exit
16. he Customer has ONLY subscribed to basic IP to IP calling The Customer further acknowledges that the Provider cannot be held liable for any interruptions in phone service for any reason whatsoever Acceptance of the Services provided by the Provider to the Customer shall be deemed acceptance of the terms and conditions as to the availability of 911 Services as provided hereunder and as to the limits of liability imposed hereunder 442 S GL PFONE Chapter 6 Making Telephone Calls 1 Handset Speakerphone and Headset Mode Handset can be switched between speaker hands free and headset mode However when the Headset is plugged in speaker mode will automatically switch to headset mode To switch between modes press either the hook flash in the handset cradle or the speaker button 2 Multiple SIP Accounts and Lines GL Phone can support up to 4 independent lines and up to 11 concurrent audio channels arbitrarily assigned to these phone numbers and can be used in any combination Speed dial numbers configured must be associated with a specific phone number Each of the 4 LINE buttons 1 4 is virtually mapped to each phone number When phone is off hook and user chooses an idle line the name of the line as configured in the web interface will be displayed on the LCD while a dial tone is played out For example if the 4 phone numbers are named FWD SIPPHONE BROADVOICE and PBX respectively and all are active and register
17. nd Messages GL Phone like other telephone services provides many different services for its users All these services are available by default in the factory settings of the phone Commands start with and are followed by one or two numbers or characters For ease of use these services are activated and deactivated using almost the same procedure For instance call waiting is activated by 68 and is deactivated by 78 Dial 99 to reset all star commands to the default mode access response At this time you Credit Balance check through have dollars and 1 Announcement star commands cents available for this call Access to voicemail Check Voicemail 4 option with a personal Enter your password password 2 A list of services will be 9 accessed 41 speed dial number 1 area code number Speed Dial 51 0 99 41 speed dial number 011 country code number Activate or deactivate Activate Duration announcement of credit Credit Balance X527 Announcement is ON Announcement balance at the start of or OFF each call Speed dial number is The Speed Dial you between 0 to 99 specified was set Send all Calls to All calls will be Send All Calls To a A 53 forwarded to voice Voicemail is ON or Voicemail A d ED mailbox without ringing OFF Call Forwarding is ON or Call 61 1 area code number Calls to callee s principal Punenti Sete a chargeable Call Forwarding 71 number are forwarded aanbe PIGHGE 61 01
18. next available LINE as described in Section 2 5 Call Hold To put the other party on hold while in a call press the HOLD button User can resume the conversation by pressing the corresponding LINE again If user is already in conversation and presses another available LINE for making or receiving other phone calls the current call will automatically be put on HOLD 6 Call Waiting and Switching Between Calls GL Phone can support up to 11 lines By switching to another line to make or answer calls the ACTIVE call is automatically placed on HOLD When receiving second or more incoming calls user will hear a stutter Call Waiting tone while the call is sent to the corresponding LINE or to the next available LINE as described in Section 2 7 Call Transfer GL Phone supports both BLIND and ATTENDED Transfer 1 Blind Transfer When in conversation press TRNF button after hearing a dial tone dial the preferred number and press the SEND button This will transfer the other party on the corresponding LINE to the dialed number 2 Attended Transfer When in conversation with an ACTIVE LINE press TRNF button and then press the preferred LINE that is on HOLD If there is no call on HOLD user will need to make a call and thus automatically put the current ACTIVE LINE on HOLD 8 Conference Calls GL Phone supports 3 way conferencing With one LINE ACTIVE and another LINE on HOLD pressing the CONF button followed by pre
19. pronz Chapter 3 1 How to connect the cables Step 1 Take the IP Phone and handset out of the package Connect the handset to the IP phone by plugging one end of the handset cord into the socket on the left side of the IP Phone and the other end of the handset cord into the socket in the lower end of the handset Figure 1 Figure 1 Step 2 Plug the power adaptor into the power socket of the IP Phone Figure 2 Figure 2 me Ga Pron 2 Connection Setup Three Ways of Connection Setup There are 3 different ways to setup and connect the GL Phone depending on your Internet connection type a Integrated Router DSL Modem Connection If you have an integrated router DSL modem connect the devices as shown in the diagram below Remember that there is no need to change the configuration of your IP Phone To Power Adapter To PC wepow sa olf i i me Ga Pron b DSL Modem Connection If you connect to the Internet through your telephone line DSL modem connect your IP phone as shown below One RJ 45 cable connects the DSL modem to the LAN port in your IP phone and another RJ 45 cable connects your PC or LAPTOP to the internet through the PC port socket of your IP Phone To PC or Laptop B To DSL To configure your IP Phone using a DSL Modem connection please call GL Phone customer service and follow the instructions provided by one of the representatives
20. ssing the LINE that is on HOLD will join the three parties together in a conference If after pressing the CONF button a user decides not to conference anyone pressing CONF or the original LINE button will cancel the conference and resume the conversation If the conference holder wishes to end a conference pressing the HOLD button will break the conference and place both parties on hold User can then talk to each individual party by selecting the corresponding LINES 14 Garrone 9 Checking Messages and Message Waiting Indicator When GL Phone is on hook pressing the MSG button will trigger the phone to call the Voicemail center If a line is selected first the Voicemail Account configured for that line will be dialed The MWI Message Waiting Indicator LED will blink in red when there is a message waiting 10 Mute and Delete When in conversation with an ACTIVE line pressing MUTE DEL will mute the conversation You can hear the other party but the other party will not be able hear you Pressing the button again will resume the conversation When dialing a number pressing MUTE DEL will delete the last entered digit 11 Speed Dial There are 7 speed dial buttons each which can be configured with a different number to dial If there is an incoming call while all 4 LINES 1 4 are in use the speed dial buttons will function as regular phone lines YD GL PFONE Chapter 7 Star Command Services a
Download Pdf Manuals
Related Search