Cox Advanced TV
Contents
1. Turn On the Entertainment Your Cox Advanced TV subscription comes with these great features TV Everywhere Watch shows wherever you are on your smartphone tablet or computer Over 80 popular networks available with many including live TV streaming Contour App A revolutionary app for your tablet with personalized entertainment options that are just a swipe away Live TV On DEMAND shows and network apps can all be accessed anywhere in your home WATCH te NETWwaric E r CONTOUL Cox TV Connect Watch live TV right on your computer iPad iPhone or tablet in any room of your house Now you can turn any room into a TV room Choose from over 100 popular channels You ll never have to miss another minute of your favorite shows on popular networks like Disney Channel HGTV Food Network and many more Rita aed Ge te ANDROID APP ON E App Store Google play Contour and Cox TV Connect are available to residential customers in Cox service areas Access to certain app features varies by service level Cox TV Connect requires TV Essential or above Cox Preferred Internet or above and a compatible mobile or tablet device Access varies by device manufacturer DOCSIS 3 0 recommended for best viewing experience Not all channels in TV service subscription may be available Limited to in home viewing via a WiFi home network Number of devices simultaneously viewing Cox TV Connect and or C2. Howe Series Manager Modity an option lt Highlight an option A Accept the changes and continue S Select option to modify recording Select series to Repeat Options display options S Select series to display options ea Cancel amp p Highlight Cancel sc Select series recording options i Series Recording sc Select display cancel E ey a Series EITHER select Cancel OR series recording ee Oo MII e elect Cance ee Select any combination of days Recording Series Confirmation A Cancel i j A Accept the changes and continue A Accept the changes and continue 31 arad EEEE Leet Access thousands of hours of popular shows from your favorite networks like Disney Channel Nickelodeon Discovery FOX ABC CBS and more available when it s convenient for you Enjoy hundreds of Music Videos Karaoke Concerts and more all On DEMAND If you subscribe to HBO SHOWTIME STARZ or Cinemax you can access the movies Premiums series or documentaries on those channels at any time Instant access to hundreds of your kids favorite shows from the networks you trust whenever your kids want to watch them Enjoy tons of movies starting as low as 1 00 Many new releases also available weeks before Netflix or Redbox Get hard hitting action with some of your favorite Wrestling Martial Arts and Concert events 33 Accessing On DEMAND 1 Goto Channel 1 or
3. a title and display the title option box View selected program MHk FESS lie MHIE ahem Miu j a ma h afgeres Bf CELE Zk ff i 25 ey Control What Your Kids Can Watch With so many choices some Parental Controls may be needed to block specific channels or programs by rating Access Parental Controls Customize Parental Control Settings Fe Display Quick Settings Depending on box type you may need to do A Display more settings for all settings options these steps first Display Quick Settings Establish a Parental Control PIN A Display more settings for all settings options pod Highlight Parental Controls Then either Highlight Parental Controls e Highlight Change PIN Display status list Enter your previously setup PIN Next follow these steps default PIN is 0000 Highlight a category such as Locked Channels Set up new PIN You will enter 4 digit PIN twice or Locked Ratings e Display initial PIN setup Display category options Display status list amp p Highlight an option Display Locking Status Options Select the option to lock or unlock Highlight Change PIN Push Select Push A and set up a PIN You will enter NOTE 4 digit PIN twice Previously setup PINs will remain the same If you have not previously set up a PIN there may be a default PIN of 0000 To find out more please visit welcome cox com Activate Parenta
4. have A E 4 While aiming the remote at your device press and hold the single DIGIT key from the list below been recorded 8 of common brands and then select your brand 22 Access various program and 5 5 When the device turns off the code will be automatically saved interactive options E 6 0 TV DIGIT DVD VCR DIGIT AUDIO DIGIT 23 Tune to the last channel Insignia 1 LG 1 Bose 1 LG 2 Memorex 2 Denon 2 24 Change the channel on the selected device I 21 Mitsubishi 3 Panasonic 3 LG 3 Panasonic 4 Philips Magnavox 4 Onkyo 4 i Q 2 Philios Magnavox 5 RCA 5 Panasonic 5 25 Cycle through the favorite channels n easing Philips 6 you stored in the cable receiver s 23 Sharp 7 Sharp 7 Pioneer 7 Sony 8 Sony 8 Samsung 8 26 Manually select a channel to be watched P Toshiba 9 Sylvania 9 Sony 9 These keys are also used for programming 10 n Vizio 0 Toshiba 0 Yamaha 0 the remote control 11 27 Turn on the back lighting 26 Remote Support www remotes cox com Vi 2i Turn On Your TV and Digital Receiver Follow these simple steps to turn on your entertainment To Turn On the TV Changing the Channels Adjusting the Volume Level Press m then f you know the channel number enter Use hO buttons to increase or it using the numbered buttons decrease the volume To Turn On the Digital Receiver Use the buttons to go one channel To turn the volume off completely Press then x up or down press To see the previous
5. e Picture In Picture functionality of the Ze 5 Instantly start recording live TV digital receiver or TV not available on all TVs or digital receivers 23 6 Cursor navigate the program guide and P menu screens 13 Turn the selected device on or off from 1 Press and hold the power key for three seconds a 7 Page up or down while in the Guide to turn off all programmed devices 26 Ze 14 One click access to On DEMAND programming On DEMAND menu button may not work in certain areas You can also access On DEMAND by going to Channel 1 15 Change the aspect ratio if the digital receiver supports HDTV 16 Turn Closed Captioning on or off 17 Control the DVR these keys are also used to control a DVD or VCR 18 Display additional information about the program you selected 19 Choose a highlighted program or menu option 19 M aster Yo ur Say goodbye to remote control clutter Your Cox remote not only controls your receiver it can also be programmed to control your TV DVD Re M ote C on T lO p n player VCR or Audio receiver Quick Start Remote Set Up 14 4 1 Turn on the device you want to program B 20 Return to watching a program when using 2 Press and hold together until one of the device buttons blinks twice then release both keys 16 E Ore AEAN 3 Press and release the desired device button e g TV DVD or AUX 21 Display a listing of programs that
6. ect each option one at a time returning to live TV to see if the option restored the picture Need additional help Please refer to page 8 or visit welcome cox com
7. ion Select to schedule the recording A Accept the options if asked Manage Scheduled Recordings Depending on box type you will either Display saved shows e Display scheduled recordings bod Highlight a show OR Display saved shows Display recording list options jad Highlight Scheduled recordings pas Highlight a show 1 C O E it amp oF a oy i 41 2 J 7 8 THEN F L F H d ith sc Display show options sc Display recording options pend Highlight an option 8 Modify an option A Accept the changes and continue ihe DG Eawiimnming tiin it Seeley Sa itt een ME To Resume Watching a Show Display the saved shows list ped Highlight a show to resume Display saved show options Resume playback DVR Remote Quick Tips 1 Return to viewing live TV 2 Control the DVR or selected VOD event 3 Replay the last seven seconds of a recorded program 4 nstantly start recording live TV 5 Display a listing of programs that have been recorded 29 Series Manager Stay on top of all your favorite series with Series Manager Display recording ME puns Recording Options pid Highlight Series Manager i l ee lt Select series to display options Access Series las Display series recordings lt l P l Series Manager elect series recording options Manager THEN Soa OR Highlight a series aE ighli Display saved i sc Display series options
8. is will take about five minutes to complete NOTE While the Guide is downloading information you can operate the remote control but IPG information may be unavailable for those five minutes DAUNE s Di Checking for Loose Connections Finger tighten all cables coming from the wall receiver splitter TV and other devices Verify the cable is not damaged If the cable is damaged contact support to schedule a service visit Resetting Your Digital Receiver Disconnect the power to the digital receiver by either unplugging the power cord from the outlet or from the back of the cable box Then wait 15 30 seconds Reconnect the power to the digital receiver by either plugging the power cord back into the wall outlet or into the back of the digital receiver Wait about five minutes for the digital receiver to reset When the clock on your digital receiver activates the reset is complete Checking Your TV Settings For Correct Input Press the INPUT button may be labeled TV VIDEO SOURCE or Antenna on the TV or the remote control that came with the TV Select the option for TV on the menu displayed on the screen It may be labeled Cable TV CATV CAB Input 1 Video 1 Antenna 1 AV1 HDMI DVI or another name check your TV user manual Usually the label describes the type of connection from the digital receiver to the TV such as cable AV HDMI DVI or component Or sel
9. l Control Settings Create a Purchase PIN Display Quick Settings fee Display Quick Settings pan Highlight Activate Parental Controls A Display more settings for all Ss Press Select and enter your PIN settings options A Accept a confirmation p Highlight Purchasing Display status option list Then either S Select Locking Status pad Highlight Enable Depending on box type or A to accept confirmation Display Locking Status Options S Highlight On A Set up a PIN Enter 4 digit PIN number twice Depending on box type S or to accept confirmation Select Enable and enter your PIN Important Information Once you unlock a channel or program ALL blocked channels and programs are unlocked until you Power receiver off then on again or Manually turn Parental Controls back on e Select Quick Settings e Select Turn on Parental Controls e Enter PIN After you enter your PIN all blocks will be restored 27 Watch Rewind and Record with DVR Never miss a show again Follow these tips to record and manage your favorite shows Record Live TV e Display recording settings S Highligh di i Highlight a recording option Select option A Accept the options if asked Schedule a Recording Display the guide sand Highlight a channel 8 Highlight a future time Display recording options Highlight a recording opt
10. ly tuned channel To restore the volume and continue press lt listening press G again To activate your receiver go to www cox com activate or call 1 888 556 1193 NOTE If a Cox Installation Rep has set up service for you your receiver is already activated There is no need to activate your receiver again 23 Using the Guide The interactive programming guide allows you to find the shows you want to watch record or block Information About Shows Display the Channel Banner Press again to display extended program information e Display more pages of information Press again to hide the Channel Banner Find Shows by Channel Press to display the guide Q Browse by channel y D Enter a channel number to jump directly to that channel number in the guide Scroll channels one page at a time Find Shows by Time Date Press to display the guide 8 Browse by times hold to speed scroll Browse by Date Press to display the guide Enter the number of days to jump ahead GD ED then press Qwithin two seconds Almaa Goant E Biograplty a o Previdand Linc Find Shows by Title Push to display the guide Then either Press the C button to display the Search Menu Push Guide again to display the Search Menu Highlight Title Search Display Title Search ee Enter a letter and continue typing until your title appears Press until title list is active peg Highlight
11. ontour app may be limited STARZ Play requires a subscription to STARZ HBO GO requires a subscription to HBO A subscription to Cox TV Essential is required to receive content from Watch Disney Watch ESPN TNT and CNN All TV apps are authenticated services included with your subscription Minimum connection of 3 Mbps required for HD viewing on laptop Select titles not available in HD Minimum 3G connection is required for viewing on mobile devices All logos are trademarks of their respective owners iPad iPhone are registered trademarks of Apple Inc Android and Google are trademarks of Google Inc Programming subject to change Apps and live streams available in U S only and subject to additional restrictions HD Get the most out of your HDTV with HD service from Cox With 100 digital video and sound you ll get a vivid picture and better HD experience And with Cox most HD programming is no extra charge In most areas HD channels are located in the 1000s see your included lineup for channel locations in your area On DEMAND Watch a wide array of shows and movies any time you like most of them at no additional charge See primetime shows starting the day after they air and T PE E ee N favorite networks with On DEMAND watch hit movies with many available the same day as the DVD release and weeks before Netflix or Redbox Excluding Oklahoma Arkansas and Kansas Cox Advanced TV and a digital receiver or a Cox pro
12. oviders offering live streaming My Library section video anywhere Supporting Devices iPad 2 0 and newer including iPad Mini iOS 6 x required Google Nexus and Samsung Galaxy tablets with OS 4 2 or higher Step 1 Step 2 Step 3 Search Cox or Contour to download the free app Availabe Gee th ANDROID APP ON 0 App Store Google play Sign in with your Cox Primary User ID and Password Don t have a User ID and Password Please reference page 4 Watch the introduction video when you go into the app for the very first time to help you get started e Create up to seven User Profiles in the settings menu of the app so everyone can receive their own personal recommendations e Switch User Profiles within the Contour app by tapping on the name under the Contour logo at the top of the screen or go to settings e Schedule your DVR recordings from the Contour app by selecting a show and tapping Record 17 Master Your Remote Control 14 15 16 1 Press Cable DVD or AUX to select which 8 Access additional options while using the 1 device you want to control Guide or menu ig 2 Return to viewing live TV 9 Display all the programs available to view 19 3 Access your cable receiver options 10 Raise or lower the volume 20 4 Replay the last seven seconds 11 Mute the volume completely of a recorded program a 12 Control th
13. press 2 Choose a category and press Select SM s Easy 3 Selecta program type 4 Pick a network or category 5 Select a movie or show and watch instantly 25 aang Troubleshooting Q Why do I have the message No Signal Source Not Found Weak Signal A This message may indicate that the TV is not tuned to the proper input or source Press the TV device button on the remote and then press the INPUT button to change the input selection Q Why do I get the message Temporarily Off Air on my TV A This may be a signal issue Check connections from the wall to the receiver to make sure they are secure The cable wire should be secured in the Cable In or RF In on the back of the receiver If they are secure and the problem persists please visit us at www cox com support for additional assistance Q Why isn t my remote working on my digital receiver A Try pressing the CABLE button and then POWER If your receiver powers on or off then try the same thing by pressing the TV button and then POWER Q The Interactive Program Guide IPG has no data or descriptions How can I restore the data A First make sure the cable wire is secured tightly to the back of the receiver Then unplug the power from the receiver Wait approximately 15 30 seconds before plugging the power back into the receiver to begin the IPG downloading process Th
14. vided CableCARD together with a certified compatible CableCARD retail device required to receive On DEMAND programming On DEMAND may not be available in all areas Some On DEMAND programming costs extra Other restrictions apply The TBS CNN TNT and CN Cartoon Network logos are trademarks of Turner Broadcasting System Inc a Time Warner company All Rights Reserved THE CONTOUR APP ane Tap swipe and slide your way to a personalized television experience both in home and on the go On the Go The Contour app has many features to bring you entertainment while at home or away LIVE MY LIBRARY ON DEMAND Watch live TV on your tablet anywhere Takes you to your personalized watchlist Watch thousands of On DEMAND in your home Contour learns what of shows and movies and easy access to movies and shows anywhere in you like and recommends the new shows the TV network apps you ve downloaded your home you ll love that are included with your service A Live viewing in your home of N Access shows and content from over 130 channels network apps and your personalized On DEMAND viewing in the home of 1 000s of movies and shows watchlist of shows and movies Watch TV from more than 30 Go to the On DEMAND section of providers by using network TV apps the Contour app to view available from HBO TBS TNT ESPN CNN network apps Once downloaded Disney and more with the majority these apps will appear in the of pr
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