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1. Figure 27 Customer Login screen 2 Click the Admin tab Search Last Company Name n HOME ADMIN FAQ s My Settings Logout Thursday July 30 2009 Figure 28 Welcome screen Admin tab Version No 002 User Administrator 18 Revised 200908 HVFCU User Manual 3 Select List Users located in the navigation links on the left User Admin List Users Add User Add RTG User List Deleted Users Role Admin List Roles Figure 29 Admin menu 4 Click Edit View User Edit User Full Name Locked View Edit Administrator Unlocked View it Guest User Unlocked View Linda Lou Smith Unlocked View User Full Name Locked Figure 30 List of Users 5 Click Delete User Update User Settings User Location Cash Mgmt ID Email Address Auto Disable Lo Lo ee Dual Auth Amount 0 00 Dual Auth Status Approved Enabled C Authorized Caller Reset Password Figure 31 Update User Settings Delete User User Administrator 19 Version No 002 HVFCU User Manual Revised 200908 LISTING DELETED PROFILES This topic will describe how to generate a list of user profiles which have been deleted A list of the user profiles that you have deleted is available if you need to refer back to a previous user s profile information This list will also provide you with a profile s audit history of any updates that may have been made Take the steps listed below to generate a list of del2. Fih Hudson Valley Zi Federal Credit Union Remote Deposit Capture Administrator User Manual TABLE OF CONTENTS Purpose of this Manual 4 4 44 44 as sis din s n n k n R W V d da kan AR K k W ka h WU H d Al E W WUR WE WAA A 1 NIIT CERES 1 OVeE VIG W Gu CORE ERR TER CASERO ME k ked H e as k k ARENA RR Ka k AS INVCI I ASR ISHEROSRERS SE ek RE 2 First Time Logging lii eroe noo nuu ee auo o auos to naui i eo aaa o aase xa saa eaaak ekes a kaaayaken k s xa 44A k RA RA W 4 3 Changing a Temporary Password eeeee eese eese eese eene nennen nena nn KEKE sena soto KEKE KA KE KENA KE KK ne KK ns 3 Creating a Secret Question eiii orna basi epu k ANA S k R Ren Hu kan QURE RR WA dal k o Wana W WA WAR WA GA QA 5 Updating the Administrator Profile ecce esee e ee eee eene eene keke keka keke KEKE KE KA nnne KA HA KE KA 6 LNRBIDTEBSLITIME M 8 Additional Admin Responsibilities cesse eee ke eene kereke eke ke keke keke KEKE KEKE KA KE KEKE KEKE KA KE KEK KERE 11 Updating a User Profil ciyi sisya alis lakakanldkkal k dak area bna ka k d ka lank sa a Pone ME sk A ka n kk nk e k da 11 Unlocking a L S r s 5ia4a quleke kk lsana aer dalal tiss kad kul eka
3. lt Tab gt key to navigate between fields within the screens SESSION TIMEOUTS The system will automatically log off a user who has been inactive for at least 30 minutes A Session Timeout Warning appears two minutes before the user is set to be logged out to give them an opportunity to remain logged in Session Timeout Warn m m Session Timeout Warning For your protection your session is about to be timed out due to inactivity Click OK if you would like to continue working Time Remaining 1 min 47 secs Figure 1 Session Timeout Warning e Ifthe user clicks OK on the warning screen within the two minute grace period the session period will restart e Ifthe warning appears and no action is taken a The warning closes automatically at the end of the two minute grace period b The session times out c Theuser s browser session is automatically redirected to the Logout screen This indicates the session timed out due to inactivity User Administrator 1 Version No 002 HVFCU User Manual Revised 200908 OVERVIEW This topic gives an overview of the roles and responsibilities of the Admin There are two distinct privileges for system users Administrator Admin and Customer Services This manual will concentrate on the role of the Admin The Admin of a site is the person responsible for Setting up employee user profiles Enabling or disabling a user Editing a user profile Unlocking a user s pr
4. Click Update 8 If adding more users you will need to click List Users on the Navigation links to the left before selecting the Add Users option again This step will need to be taken between each new profile being added 9 Click Logout located on the bar underneath your site s logo when all user profiles have been set up Figure 11 User profile Roles and Locations a Training l n n Search Last Company Name BIDEMO ONLY TC Ce nter ae Administrator FAQ s My Settings Logout Thursday July 30 2009 Figure 12 Logout User Administrator 10 Version No 002 HVFCU User Manual Revised 200908 ADDITIONAL ADMIN RESPONSIBILITIES This section explains the additional responsibilities of an administrator As an admin you also have the responsibility for re enabling users disabling users deleting users resetting a user s password and editing updating users profiles UPDATING A USER PROFILE This task explains how to update an existing employee profile 1 Loginas Admin Customer Login User Name Password Company Los Please enter your login information above and click the Login button to access your account Figure 13 Customer Login screen 2 Click the Admin tab hum Training go EMO ONLY Administrator je Center gt HOME ADMIN FAQ s My Settings Logout Thursday July 30 2009 Figure 14 Welcome screen Admin tab User Adminis
5. Full Name Enabled Auth Caller Locked Figure 7 List of users User Administrator 6 Version No 002 HVFCU User Manual Revised 200908 4 Type your Email Address in the box provided where you would want a temporary password sent if necessary 5 Click Update located at the bottom left corner of the screen Update User Settings Full Name User Name User Location Cash Mgmt ID Email Address Auto Disable Dual Auth Amount Dual Auth Status Lo Do E Approved v Enabled C Authorized Caller Reset Password Privileges for this User Enabled Privilege Description Fj Customer Services User can add edit Customers create payments and run reports Locations for this User Enabled Location Name Location Enabled Lindas Demo Account Yes M Lindas Demo Too Yes C Training Account to be used for testing and training Yes User Administrator HVFCU User Manual Figure 8 Update User Settings screen 7 Version No 002 Revised 200908 ADDING A USER This task explains how to create a user profile As the administrator of the site you are responsible for setting up the user profile for each of your employees including yourself if applicable that will be accessing the system Whether that employee will be processing transactions or just generating reports and doing research each user should have their own login for security purposes You should still be logged in as Admin under t
6. RDM Locations for this User Enabled Location Name Training location 1 Training location 2 Description Scan Check with RDM All reporting functionality Remote Deposit Capture with RDM Location Enabled Yes Yes Figure 17 Update User Settings screen User Administrator HVFCU User Manual 13 Version No 002 Revised 200908 UNLOCKING A USER This task explains how to unlock an employee s profile Users including Admins can get locked out of the system for a couple of reasons a they keyed their password incorrectly at least five times or b when requesting a new temporary password they keyed the answer to their secret question incorrectly As the admin you are responsible for unlocking an employee s profile so that they can access the system again Follow the steps below to unlock a locked profile If you are locked out you will need to contact your financial institution for assistnace 1 Loginas Admin Customer Login User Name Password Company Login Please enter your login information above and click the Login button to access your account Figure 18 Customer Login screen 2 Click the Admin tab BIDEMO ONLY hum Training Search Last Company Name TC Ce nter axes andi Administrator FAQ s My Settings Logout Thursday July 30 2009 Figure 19 Welcome screen Admin tab User Administrator 14 Version No 002 HVFCU User Manual Revised 200908 3 Se
7. Wk RRA WES WA WAD bU WA WU RRA WER a REWA Wa RAW U W a dar 14 Resetting a PassWotd or een ion eroe khu oo 4 k k WR AA k RE RR ne REN ERR WW UL WA WE A We WW h A6 WURA WA W RA 16 Deleting a User s Profile 1 eoi reete nena uuo etra KERA a nano Heo ex ak EW VE KO SEWA RE RA k WE a KUR KA E RE WER 18 Listing Deleted Profiles i iiy kusli lll k l kaka ke d ka R k k a ned d a k oa otn dawn ES k E Wa REA ERA RR AWA bA k an h 20 Updating Your PassWord 2 eoo oon san 44 so penna ash oo ay sb U a P SERERE WER WE A WE WA W Un QAS R WA al n 22 Updating Your Secret Question u eroe rr nnno or keke keke keke keke KEKE KAKE KEKE KEKE KA KE KE KA HE HENA KK KERE 25 Glossary of Terms i 42 2 52 1o teoria Ap da kan kun k d S da ka 3a 1s EE da kak En u b d da W U G WE V EL Use QAS W U E WARA 28 Administrator Field Definitions ee eene honorant hou kn AR E RR HE RE E RUH EN H ERE 28 User Privilege and Roles cc34a44asai kada kak daka d k ahh oo kan WERA WAA k Wa WE SERE WER k WA WAW ERR W a A W W 30 User Administrator i Version No 002 HVFCU User Manual Revised 200908 PURPOSE OF THIS MANUAL The Administrator User Manual is a guide for all persons who are responsible for adding and maintaining their site s users Use the
8. creating your new password Must contain at least 1 upper case letter Must contain at least 1 lower case letter Must contain at least 1 number Must be at least 8 characters long 8 Click Update Password Customer Login Your password has expired Please enter a new one New Password Confim Password Update Password Figure 3 Create New Password screen User Administrator 4 Version No 002 HVFCU User Manual Revised 200908 CREATING A SECRET QUESTION This section will outline the steps a user must take after logging into the system for the first time The Secret Question and Answer provide you with the ability to reset your own password in the event that you have forgotten it This question along with your E mail address in the Admin profile will allow the system to provide you with a temporary password so that you don t get locked out They are set up upon your first log in to the system and can be updated at any time 1 Type a question that is unique to you in the Secret Question box It does not need to bea formal or complete question Itis nota case sensitive field 2 Type your answer to the secret question in the Enter New Secret Answer box Retype your answer in the Confirm New Secret Answer box 4 Click OK a Ifyouranswers agree they will disappear from the screen b Ifyouranswers don t agree retype them again then click OK My Settings Allows the user t
9. ange certain aspects of their account Change Password Enter New Password isd Confirm New Password 1 Create Update Secret Question and Answer Secret Question DD 3 Confirm New Secret Answer Figure 39 My Settings screen User Administrator 24 Version No 002 HVFCU User Manual Revised 200908 UPDATING YOUR SECRET QUESTION This section covers the steps needed to update your secret question Secret Questions and Answers can be updated at any time at your discretion To manually update either or both your password or secret question take the following steps 3 Loginas Admin Customer Login User Name Password Company Please enter your login information above and click the Login button to access your account Figure 40 Customer Login screen User Administrator 25 Version No 002 HVFCU User Manual Revised 200908 4 Click My Settings Traini a n ng Search Last Company Name Em goemo ONLY TC Center Administrator HOME ADMIN My Settings Logout Wednesday August 26 2009 Welcome You are currently logged in to the Training Center online system News Figure 41 Welcome screen My Settings option User Administrator 26 Version No 002 HVFCU User Manual Revised 200908 1 Place your cursor in the Secret Question box 2 Typea question that is unique to you in the Secret Question box It does not need to bea
10. ctivate them from accessing the system Dual Auth Amount This field contains the single transaction dollar limit for this user Optional Dual Auth Status This field contains the action to be taken when a transaction exceeds the set Dual Auth Amount Declined All transactions above the amount will be rejected Approved All transactions will be approved Awaiting Approval Someone with more authority will need to approve the transaction to be processed Email Address This field contains the user s email address It is used for sending a temporary password if the original is forgotten and for receiving Remote Deposit Capture deposit notifications User Administrator 28 Version No 002 HVFCU User Manual Revised 200908 Enabled This field contains a check mark if the user is to have access to the system Unchecked a user is disabled and cannot access the system Full Name This field contains the first and last name of the user This filed will be displayed in the upper right corner of the screen just below the company name It is also included in any audit trail records of transactions the user may have created or edited Location Name This column lists the account or location name s for which the customer wants deposits created Reset Password This button is used to provide a temporary password to a user who has either forgotten theirs or locked themselves out of the system Temporary Password This field contains the syste
11. eted profiles 1 Login as Admin Customer Login User Name Password Company Login Please enter your login information above and click the Login button to access your account Figure 32 Customer Login screen 2 Click the Admin tab hum raining M Search Last Company Name TC Center rn Administrator FAQ s My Settings Logout Thursday July 30 2009 Figure 33 Welcome screen Admin tab User Administrator 20 Version No 002 HVFCU User Manual Revised 200908 3 Select List Deleted Users located in the navigation links on the left User Admin List Users Add User Add RTG User List Deleted Users Role Admin List Roles Figure 34 Admin menu 4 To look at a profile s audit history click View List Deleted Users Username Status Full Name Audit History Guest2 Deleted Guest User 2 View Guest3 Deleted Guest User 3 View Guest4 Deleted Guest User 4 View Username Status Full Name Figure 35 List of deleted user profiles Full Name Guest User 3 Username Guest3 Email Address Audit history for this User Date Time User Reason Original Values c Field1 Field2 Field3 Enabled True 8 18 2009 10 49 AM admin Marked as deleted markedAsDeleted False 7 22 2009 3 14 PM admin Updated Locations Lindas Demo Too disabled 7 22 2009 3 14 PM admin Updated Roles Customer Services disabled 7 22 2009 3 14 PM admin Updated eee ee UserLocation Figu
12. formal or complete question Itis nota case sensitive field 3 Type your answer to the secret question in the Enter New Secret Answer box 4 Retype your answer in the Confirm New Secret Answer box Click Update If your answers don t agree retype them again then click Update My Settings Allows the user to change certain aspects of their account Change Password Enter New Password sd Confirm New Password sd Create Update Secret Question and Answer Secret Question Enter New Secret Answer Confirm New Secret Answer 5 1 Figure 42 My Settings screen User Administrator 27 Version No 002 HVFCU User Manual Revised 200908 GLOSSARY OF TERMS ADMINISTRATOR FIELD DEFINITIONS This section provides Admin field definitions for the fields available for Administrators They are listed in alphabetical order for quick reference Administrator This is the value defaulted in the Full Name field for an Administrator of a site Admin This is the User Name assigned to the person who will have the authority to add edit and delete users along with assigning them their roles responsibilities when working with the system This user name should not be changed Auto Disable This field is not used at the present time Customer Services This privilege allows a user to access the customer site to perform their assigned duties Delete User This button will remove a user s profile and dea
13. he Admin tab 1 Click Add User located in the navigation links on the left User Admin List Users Add User Add RTG User List Deleted Users Role Admin List Roles Figure 9 Admin menu 2 Fillin the required fields as follows see the Terms for complete field definitions Full Name First and last name of the user User Name User s Login This is a required field and is not case sensitive Cash Mgmt ID Required for single sign on internet banking users only Email Address Email address of user Enabled This box must be checked for a user to access the system Unchecked disables the user s access e Temporary Password This is the system assigned temporary password that the user will use the first time they log in to the system You will need to print or record this password to present to the employee whose profile is being set up Optional fields that may need to be filled in or enabled e Dual Auth Amount The single transaction dollar limit for this user e Dual Auth Status The action to take when the Dual Auth Amount is exceeded e Authorized Caller Designates a person is authorized to contact Customer Support User Administrator 8 Version No 002 HVFCU User Manual Revised 200908 Update User Settings Full Name User Name User Location Cash Mgmt ID Email Address Auto Disable Dual Auth Amount Dual Auth Status Approved Enabled E Authorized Caller Temporary Password K
14. ickBooks account and export their transaction files to QuickBooks Remote Deposit EPSON This role when enabled allows the user to process batches of checks using the Epson CaptureOne scanner Remote Deposit Capture or Remote Deposit Capture MVX This role when enabled allows the user to process batches of checks using the high speed MyVision X or VX scanner Unisys or Panini Remote Deposit Capture RDM This role when enabled allows the user to process checks using the single feed check scanner User Administrator 30 Version No 002 HVFCU User Manual Revised 200908 Remote Deposit TS230 This role when enabled allows the user to process batches of checks using the TS230 scanner RTG User If enabled third party vendor files will be sent through the Real Time gateway Scan Check Merchant Capture When enabled this role allows the user to process checks through the single feed check scanner RDM and edit transaction detail View Batch Images aka View Debits amp Credit Report When enabled the user will have access to the batch image file to print save or view User Administrator 3 1 Version No 002 HVFCU User Manual Revised 200908
15. jny 5542 Privileges for this User Enabled Privilege Description E Customer Services User can add edit Customers create payments and run reports Locations for this User Enabled Location Name Figure 10 Update User Settings screen 3 Click the Customer Services privilege box for all employees in order for them to access the application 4 Click Update This will bring up the Roles within the Customer Services Privilege and Locations for this User sections Only the roles for which your site is set up will be listed User Administrator 9 Version No 002 HVFCU User Manual Revised 200908 5 Enable only the role or roles that the employee will need to perform their job A list of common roles and their functions can be found in the Glossary of Terms section at the end of this manual Roles within the Customer Services Privilege Enabled Role Name Description Scan Check Scan Check Accounting All reporting functionality o Remote Deposit w TS230 Remote Deposit w TS230 n n Remote Deposit Capture Remote Deposit Capture Remote Deposit Capture w RDM Remote Deposit Capture w RDM Fi Remote Deposit Capture w Epson Remote Deposit Capture w Epson Locations for this User Enabled Location Name Location Enabled Lindas Demo Account Lindas Demo Too Training Account to be used for testing and training 4m 6 Enable any location account or locations for which the employee will be processing transactions or accessing reports 7
16. lect List Users located in the navigation links on the left User Admin List Users Add User Add RTG User List Deleted Users Role Admin List Roles Figure 20 Admin menu 4 Click unlock located to the right of the word Locked under the Locked column This link will unlock the profile to allow the user to try logging in again View User Full Name View di Administrator View Guest User unlock View di Linda Lou Smith View User Full Name Figure 21 Locked user User Administrator 1 5 HVFCU User Manual Version No 002 Revised 200908 RESETTING A PASSWORD This task explains how to reset a user s password Users may forget their password and ask you to provide them with a new temporary one The steps below explain how to reset a user s password in the event they have forgotten theirs 1 Loginas Admin Customer Login User Name Password Company tosin Please enter your login information above and click the Login button to access your account Figure 22 Customer Login screen 2 Click the Admin tab hum Training Search Last Company Name Jj Eie ea Center FAQ s My Settings Logout Thursday July 30 2009 Figure 23 Welcome screen Admin tab Version No 002 User Administrator 16 Revised 200908 HVFCU User Manual 3 Select List Users located in the navigation links on the left User Admin List Users Add User Add RTG User List De
17. leted Users Role Admin List Roles Figure 24 Admin menu 4 Click Edit View User Edit User Full Name Locked View Edit Administrator Unlocked View Edit Guest User Unlocked View Linda Lou Smith Unlocked View User Full Name Locked Figure 25 List of Users 5 Click Reset Password This will generate a temporary password for you to present to the user Update User Settings Full Name Guest User User Name User Location Cash Mgmt ID Email Address Auto Disable Dual Auth Amount 0 00 Dual Auth Status Approved Enabled C Authorized Caller Delete User Figure 26 Update User Settings screen User Administrator 17 Version No 002 HVFCU User Manual Revised 200908 DELETING A UsER s PROFILE This task explains how to delete a user s profile There are 2 different ways to deactivate a user profile disable it by clearing unchecking the Enabled box or delete it Disabling a profile allows you the ability to re enable it should the user need access to the system again in the future Deleting a profile removes it from view and will no longer be able to be reactivated You will also not be able to set up a new profile with that person s User Name To permanently delete a user s profile follow the steps below 1 Loginas Admin Customer Login User Name Password Company tosin Please enter your login information above and click the Login button to access your account
18. m provided temporary password for a user to log into the system with either for the first time or any time it has been reset User Location This is an optional informational only field that can remain blank User Name This field contains the user s login information This is a required field and is not case sensitive User Administrator 29 Version No 002 HVFCU User Manual Revised 200908 USER PRIVILEGE AND ROLES This section is a list of the most common Customer Services Privilege roles available to be assigned to a user and their purposes They are listed in alphabetical order for quick reference Accounting The full Accounting role allows a user to run reports balance all checking and credit card transactions look at transaction details edit transitions look at check images and monitor and research transactions Accounting Approve Check Only This role is used in conjunction with the Dual Authorization feature If utilizing this feature a user will need to be assigned this role if they will be the secondary person that can approve the original processor s transactions those in the Awaiting Approval status Accounting Limited Functionality A user with the Limited Functionality Accounting role will not have access to the Transaction Status Summary Customer Services The Admin enables this privilege to make approved roles available QB Admin This role when enabled allows the user to set up the link to their Qu
19. o change certain aspects of their account Please enter your Secret Question and Answer and Authorized Caller Identification Phrase and Response before continuing Create Update Secret Question and Answer Secret Question Enter New Secret Answer Confirm New Secret Answer User Administrator HVFCU User Manual HH L S Figure 4 My Settings screen 5 Version No 002 Revised 200908 UPDATING THE ADMINISTRATOR PROFILE This section explains the next step for Admins to take upon logging into the system for the first time updating the Admin profile You will now need to update the Admin profile and provide your Email address This will be used in conjunction with your Secret Question to send you a new temporary password should you forget yours preventing you from becoming locked out You should already be logged in as Admin 1 Click the Admin tab P Training gOEMO ONLY Search Last Company Name TC Center MN i Administrator FAQ s My Settings Logout Thursday July 30 2009 Figure 5 Welcome screen Admin tab 2 Selectthe List Users option located in the navigation links on the left User Admin List Users Add User Add RTG User List Deleted Users Role Admin List Roles Figure 6 Admin menu 3 Clickthe Edit link under the Edit User column View User Edit User Full Name Enabled Auth Caller Locked View Edit Administrator Enabled Disabled Unlocked View User a ser
20. ofile Deleting a user s profile Resetting a password to provide a temporary one Assigning specific roles or functions to an employee Enabling access to any and all accounts locations for which an employee will be processing Based on their assigned role s employees will have the ability to e Process transactions e Generate reports e Research historical transactions e Edit transactions e Contact support Your tabs privileges and roles may differ slightly from those pictured User Administrator 2 Version No 002 HVFCU User Manual Revised 200908 FIRST TIME LOGGING IN CHANGING A TEMPORARY PASSWORD This task explains how to change a temporary password after logging in to the system for the first time You will be provided with your site s URL address the user name Admin temporary password and company name that must be entered the first time logging on to the system 1 Open Internet Explorer 2 Type the URL address 3 Enter Admin in the User Name box 4 Enter your temporary Password 5 Enterthe Company name 6 Click Login Customer Login User Name Password Company Login Please enter your login information above and click the Login button to access your account Figure 2 Customer Login Screen User Administrator 3 Version No 002 HVFCU User Manual Revised 200908 7 Aprompt will appear for you to change your password Follow the guidelines listed below when
21. re 36 User profile audit history User Administrator 2 1 HVFCU User Manual Version No 002 Revised 200908 UPDATING YOUR PASSWORD This section covers the steps required of all users when their password is about to expire Your password will expire every 90 days You will receive a warning message on the Welcome screen approximately 4 or 5 days prior to that date to give you a chance to change it If you miss that deadline and your password expires then you will be forced to change it upon your next login following the steps outlined under Changing a Temporary Password 1 Loginas Admin Customer Login User Name Password Company Ea Please enter your login information above and click the Login button to access your account Figure 37 Customer Login screen User Administrator 2 2 Version No 002 HVFCU User Manual Revised 200908 2 Click My Settings goemo ONLY Last Company Name n Search pany Administrator HOME ADMIN My Settings Logout Wednesday August 26 2009 You are currently logged in to the Training Center online system News Figure 38 Welcome screen My Settings option User Administrator 23 Version No 002 HVFCU User Manual Revised 200908 1 Enter a password in the Enter New Password box 2 Retype the password in the Confirm New Password box 3 If you do not want or need to update your Secret Question click Update My Settings Allows the user to ch
22. trator 1 1 Version No 002 HVFCU User Manual Revised 200908 3 Select List Users located in the navigation links on the left User Admin List Users Add User Add RTG User List Deleted Users Role Admin List Roles Figure 15 Admin menu 4 Click Editunder the Edit User column for the employee whose profile is to be updated View User i Full Name Auth Caller Locked View i Administrator Disabled Unlocked View j Guest User Disabled Unlocked View j Guest User 2 Enabled Unlocked View i Guest User 3 Disabled Unlocked View i Guest User 4 Disabled Unlocked View User Edit User Full Name Auth Caller Locked Figure 16 List of users User Administrator 12 Version No 002 HVFCU User Manual Revised 200908 5 Type the information to be added or updated in the appropriate box check any fields to be enabled or uncheck any enabled fields that are no longer applicable 6 Click Update Update User Settings Full Name User Name User Location Email Addres 1 1 1 11 Auto Disable 31 31 Dual Auth Amount Dual Auth Status Approved vi Enabled Authorized Caller Reset Password Privileges for this User Enabled Privilege Customer Services Description User can add edit Customers create payments and run reports Roles within the Customer Services Privilege Enabled Role Name Scan Check RDM Accounting E Remote Deposit Capture
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