open the User Guide - Unilever Lipton Ice Tea
Contents
1. 9 22 W You are logged in as Amanda Logout e PROMO VISIBILITY Sub Total GST 10 Total CUSTOMER SERVICE MY ACCOUNT gt My Accoury gt Site Mar You can use the Reorder button to organise a duplicate order or a re order of some items in an original order Click the reorder button next to the order you wish to reorder items from Update quantities of the reordered products by entering the new quantity and clicking the blue arrows Delete any products not required by clicking the X button Once happy with your order items click Checkout NOTE If you wish to add additional items to your order click Continue Shopping and find the products you wish to add and add them to the cart before checking out Sergo Follow the regular checkout process The order will proceed as normal Step 1 Checkout Options Step 2 Billing Detats Step 3 Delivery Detais Step amp Delivery Method Step amp Payment Method Step amp Confirm Order 23 Sergo Change Your Personal Details 7 You are logged in as Amanda Logout Home Account VISIBILITY MY ACCOUNT ACCOUNT DO funds available 7 855 29 My Accoun gt Your Transactions Newsletter INFORMATION CUSTOMER SERVICE MY ACCOUNT Site Map gt Privacy Polk Send us an email SHOPPING CART CHECKOUT 15 Item s 59 63 j You are logged in as Amanda Logout Unilever samen POS PROMO VISIBILITY i 8 HOME j 1 Home2. 49 Date Added 27 02 2014 Products 3 Order ID 42 Date Added 2602 2014 Products 1 Order ID 27 Date Added 21 02 2014 Products 1 INFORMATION Order ID 449 Date Addect 27 02 2014 Payment Address Amands Wimon Ergo Asia Level 4 503 505 Kent St Sydney 2000 New South Wates Australa Product Name AA Poster AJ Poster AA Poster DO History DO Numer 00387034 Order History Oxie Ackted 2702 2014 Mode uTo391 UT0I96 uTo3er Customer Amanda Wimon Totak 31 22 Customer Amanda Winton Tota 16 75 Customer Amanda Wirton Total 18 66 CUSTOMER SERVICE Tract Us Payment Method DO Payments Shipping Method Shipping Cost Stepping Address Amanda Winton Ergo Asa Level 4 503 505 Kent St Sydney 2000 New South Wales Australia Quantity 1 1 1 Shipping Cost GST 10 Total Status Processing d Status Processing 39 CONTINUE MY ACCOUNT 0 item s 0 00 VISIBILITY ACCOUNT If you would like to view old order details click the magnifying glass icon next to the order you wish to review Order details are displayed Click continue to return the order history list Sergo Repeat Orders INFORMATION CONTINUE SHOPPING INFORMATION gt Privacy Policy QO sera us an omai 22 a You are logged in as Amanda Logout VISIBILITY ACCOUNT CUSTOMER SERVICE SHOPPING CART CHECKOUT 3 item s
3. Account Edit Information MY ACCOUNT INFORMATION ACCOUNT gt My Account Your Personal Details gt Edit Account First Name gt Password gt Order History gt Transactors gt Newsiette gout CONTINUE CUSTOMER SERVICE MY ACCOUNT 24 Click My Account in the store front to access all your order history Then click Edit your Account Information in the My Orders section of the page Alternatively you can access both your account and your Order History from both the bottom of the page menu and the side menu Update any missing or changed details Click Continue when done to ensure your changes are saved Sergo
4. MY ACCOUNT LUNCH LOOKS BETTE R WITH LIPTON Existing users can log into the system by entering the appropriate details NOTE Use your Unilever email address as your Username Select the relevant product category folder for example POS from the next screen NOTE The process is the same for all items Sergo Searching for products CATEGORIES LUNCH LOOKS BETTER WITH LIPTON ny Viindow Decal Avaliable H Ad Poster 2 Way V w a wa ADD TO CART ADD TO CART BETTER WITH LIPTON 0 item s 0 00 VISIBILITY Home Search SEARCH A3 POSTER Search Criteria Ne A3 Poster Search in subcategories Search in product descriptions Products meeting the search criteria INFORMATION CUSTOMER SERVICE MY ACCOUNT Site Mar All the products inside that category will be listed on the page Locate the product you would like to order You can also find products using the search functionality within the Store If you Know the name of the product you are looking for type the name into the search field Click the magnifying glass to display the required product You can change the number of items displayed per page by clicking the show drop down Sergo Customising Products CATEGORIES LUNCH LOOKS BETTER WITH LIPTON ADD TO CART _ Home POS A4 Poster CATEGORIES A4 POSTER PERSONALISE IH CART DESCRIPTION Product Spec Product Name Colour Page Specification A DrO
5. Delivery Details Step 4 Delivery Method Please select the preferred shipping method to use on this order Standard Shipping Shipping Cost Add Comments About Your Order Select the Payment method details from the Checkout page STE _ NOTE All orders are paid for via DO You must have a valid DO CHECKOUT and funds in your account to complete the order Step 1 Checkout Options Step 2 Billing Detais Modify a n ae se Click continue Step 4 Delivery Method NIOUITy Step amp Payment Method You currently have a total of 7 864 52 available in your DO tund e nents About Your Order INFORMATION CUSTOMER SERVICE MY ACCOUNT 17 Sergo 18 CHECKOUT Step 2 Billing Detaits Step 2 Delivery Details Step 4 Delivery Method Step amp Payment Method Step amp Confirm Order INFORMATION The order details will appear If you are happy with your order click Confirm Order NOTE If you need to review any part of the checkout process click the modify button against the item you need to review Sub Totat Shipping Cost GST 10 Totat CONFIRM ORDER An order confirmation appears on screen and you will receive an email containing your order details Make a note of your order number to use as a reference for any enquiries CONTINUE CUSTOMER SERVICE MY ACCOUNT Sergo 19 Home Shopping Cart Checkout Success YOUR ORDER HAS BEEN PROCESSED Your order has been successfu
6. Australia Prepared By Amanda Winton Unilever Lipton Ice Tea Online Store User Guide General Rules Please direct any technical questions or enquiries to ulsupport ergoasia com Make a note of your order ID at all times as you will need to quote it if you need to make an enquiry regarding an order Users will be timed out of the Online Store after approximately 10 minutes when there is no activity If you are working on a product ensure you complete each step in full to avoid losing work Preferred web browsers are Google Chrome and Firefox NOTES on DO s lf there are not enough funds in your available DOs please contact the administrator at ulsupport ergoasia com Unilever Administrator will receive a notification when a DO is below the threshold value Unilever Administrator is required to then raise a new DO Unilever Administrator will log into Admin panel close and disable existing DO and then add a new DO for use Sergo Accessing the Online Store and New User Registration ACCOUNT From your browser go to http ulcommerce ergoasia com ulstore NEW USER REGISTRATION ONLY New users should click the Create an Account link on the login page A new user will need to be approved by Administrator before accessing the site Existing users can log in to the system clicking the login link NOTE Your Unilever email address is your username NEW USERS ONLY Fill in the details and submit the form
7. OeSsS COOL Stock Finishing To ensure you are selecting the correct product you can click on the product icon to see more information about the product NOTE At this stage only an Add to Cart button will appear By clicking the Add to Cart button the product page will open so that you are forced to customise the product before checking out your order Here you can review the product information If the preview still is not large enough or does not show enough information click the icon of the image Sergo Customised Products 2 Way Window Decat 1 A3 Poster 1 AA Poster 1 AA Counter Card 1 Counter Mat 1 Magic 8 Circular Decal 1 Straw Dispenser Gioritier 1 Vertical Fridge Sticker 1 gt PROMO 0 gt VISBLTY 0 4 colour process 2 sides 2 4 process colour gloss cello two sides apply 4 x 40mm double sided tape in 4 positions one side Wil be put up on a window Monza Gloss Trim to sua LUNCH LOOKS BETTER WITH LIPTON Select the quantity you require then Click the personalise in cart button Another window will open in your web browser NOTE Only certain areas of products are customisable These differ from product to product In the left hand side template edit pane enter your customisation choices Sergo Click the update button The information you entered will display on the template LUNCH LOOKS If you have made a mistake or want to chan
8. You will be set up in the system and notified via email of your details to log in once approved by Administrator Sergo Storefront Once successfully logged in you can access the storefront The links to on the page will take you to their relevant locations inside the site Shopping Cart Quickly access your active shopping cart by clicking the link NOTE This will appear empty if you have no items in your cart It is possible to log out of the system with items in your cart and return at a later date to place the order against those items All items will remain in your cart until such time as you decide to checkout INFORMATION CUSTOMER SERVICE MY ACCOLINT Unilever Lipton ice Tea Onine Store User Guide Category Links User Manual Frequently Asked Questions Order History My Account Click these links to access the Click this link to download a Opens the FAQ s Please review This is a quick link to your order This is a quick link to your products copy of this user Manual this section carefully If you are history Close the window to personal account details Ensure experiencing issues any return to the landing page if your details are kept up to date questions you may have should required as they will pre populate the be answered here order page each time you place an order 5 CLQO Creating a shopping cart order New Customer Register Account CONTINUE INFORMATION Returning Customer CUSTOMER SERVICE
9. eview your artwork When ready to complete your order click the checkout button Sergo Checkout De 3 item s 9 22 E VISIBILITY Step 1 Checkout Options Step 2 Billing Dan CONTINUE CHECKOUT Step 1 Checkout Options Step 2 Billing Details Step 3 Delivery Deta Amanda Winton Level 4 503 505 Kent St Sydney New South Wales Australia I want to use a new address Step 4 Delivery Method Step amp Payment Method Step amp Confirm Order INFORMATION CUSTOMER SERVICE MY ACCOUNT You will arrive at the Billing details on the Checkout page If you have not yet provided a billing address you will need to enter one by clicking want to use a new address If you have previously entered a billing address you will need to select the address that is displayed before proceeding Click continue You will arrive at the Delivery details on the Checkout page If you have not yet provided a delivery address you will need to enter one by clicking want to use a new address If you have previously entered a billing address you will need to select the address that is displayed before proceeding Click continue Sergo Select the Delivery method from the Checkout page and click continue Home Shopping Cart Checkout CHECKOUT NOTE The shipping cost is fixed for these products and will calculate based on the products you add to your cart Step 1 Checkout Options Step 2 Billing Details Step 3
10. ge the information BETTER WITH prx entered re enter the information in the template edit pane and les click update to preview your item When you are happy with the layout click Save LUNCH LOOKS BETTER WITH pez Sergo 11 Home POS A4 Poster CATEGORIES A4 POSTER DESCRIPTION Product Spec Product Name A prompt may appear asking you to ensure all fields are checked and filled out You will not fill out all fields on each template so double check that you have filled out the fields you want customised and then click continue You will be returned to the product page The items in your cart are indicated at the top of the page From here navigate to find additional product to add to your cart You can add any type of item to the cart at any one time When all items are added to the cart proceed to shopping cart Sergo Checking customised products in the cart INFORMATION CUSTOMER SERVICE MY ACCOUNT LUNCH LOOKS BETTER WITH LIPTON You may want to re edit your customised product or check that it was customised correctly To do this click the Pencil and Scissors icon NOTE Only complete this activity if you want to CHECK or MODIFY a customised template in your cart 1 If changes are required The template that you customised can be checked If any changes are required to be made enter the details in the template edit pane then update When happy with the layout click save 2 Ifno change
11. lly processed You can view your order history by going to the my account page and by clicking on history your purchase has an associated Gowricad you can go to the account downloads page to view them Please direct any questions you have to the store owner Thanks for shapping with us onlne INFORMATION CUSTOMER SERVICE MY ACCOUNT Downoad User Guide omact Us VISEALITY CONTINUE Click the Logout button to exit the Online Store Sergo Reviewing Your Orders aiani lt Click My Account in the store front to access all your order Pos VISIBILITY h isto ry i wy account accoun Then click Order History in the My Orders section of the page DO funds ayailable 7 855 29 28 y os Unilever wena Home Accow My Accoun Alternatively you can access both your account and your Order gt Your Transactions Nowsistisr History from both the bottom of the page menu and the side gt Subscribe unsubscribe to newsletter m enu INFORMATION CUSTOMER SERVICE MY ACCOUNT as ay l The date of your order your Order ID and the status of your Unilever meme a order are displayed Home Account Order History oe Order Date Order ID and Number of items Status e Processing Order has been sent to the supplier and is in the process of being produced packed and delivered e Completed Order has been sent INFORMATION CUSTOMER SERVICE gt Site Map 20 Sergo 21 ORDER HISTORY Order ID
12. s are required Click the Save button You will be returned to your shopping cart Sergo Creating alternate versions of customised products in the cart You may want to create another customised template off the template you have already in your cart To do this click the Blue pages copy icon NOTE Only complete this activity if you want to create another version of the product with different customisation If you simply want more items increase the quantity next to the original item INFORMATION CUSTOMER SERVICE MY ACCOUNT Your template will open with the previous customisations already on it Make the changes you require and click update Once happy with the layout click the Save copy button 13 ergo Creating alternate versions of customised products in the cart Click ok to continue with your copied product Your product will appear as an additional item in your cart INFORMATION CUSTOMER SERVICE MY ACCOUNT 14 Sergo Reviewing a preview of your artwork Sitem s 9 22 E VISIBILITY Sub Total GST 10 Total CONTINUE SHOPPING INFORMATION CUSTOMER SERVICE MY ACCOUNT gt My Account 3 item s 9 22 E Sub Total GST 10 k CONTINUE SHOPPING INFORMATION CUSTOMER SERVICE gt Site Mar 15 You may want to preview your artwork before proceeding To do this click the Download preview button Click download to continue The file will download to your machine You can r
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