pdfČSOB BusinessBanking 24 – user manual
Contents
1. Contents 1 General Information ac sicseriy icicnysansctusenedstinssleaintcacnasteaviutheawendnsnbaaneyindanesessiaccianaenwmdasenies 3 2 What you should know before first IOQON ccseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeas 3 Oe TIOGA a EPE E A A A E A A T E 3 3 1 ID number and PIN eens ce ove east EEEn Ee EA Ei 4 e 0 S n a E E ee eee ene re 4 Bre Oer of SONICO S sairin in n in a Eiana E ep AA aE 5 41 Accounts and transactions cixdecsciesscecetesincanbencectisiameceueseaieeseeesiensabeatactitesteass 5 4 1 1 Information about accounts 2 26 sc0dccdensccvescosessecdececuacescedseiesieetmncoeata 5 4 1 2 Sending and receiving Cale secccnckesiediscncesenesdvssecsnccauaesiasieiacctassrececs 6 Ao F AS re ET E 6 dta COleCIONS Ree eee nee eee nnn E eee 8 Ala MODIC ODEON erian ar OE eea 9 ri elo a e e eee ee ne eer ee ene eer eee ees 9 4 1 7 Messages from the Dank ccccccccscccccssssseceeeceeseeeseseeeeeeseseeaees 10 4 2 Investments ANd SAVINGS ccccccccccceceesseeeeceeeeesseeeeseeeeeeeessaaeeeeeeeeeesaaas 10 4 2 1 SAVINGS accounts ccccccssssssseeeeeecceeeesseceeeeeceeeasseeeeeecsseeaassees 10 422 WORM OS DO SIS scari a a iak 10 4 2 3 Mutual funds and investments cccccceccceeesseeeeeeeeeeeeeeeeeesaeees 10 4 2 4 Pension TNS aos ssieicecssisesis icheniocideaie rasv dx weseasneatsdebeciceuesdeinenesmieacnacsts 10 5 a 6209 5 eee Re ee eee eee ee eee ee ee oer eee ee ee eee 11 43 Te NS 02. You will be logged on to the service and allowed to access passive operations You have to authorise active operations by your chip card with the certificate Log in failed e f you enter a wrong ID number or PIN a message with an error description will be shown You have to re enter the ID number and PIN then After the 3 wrong ID number and PIN all of your CSOB Electronic banking service will be blocked To unblock them visit any CSOB branch 3 2 Chip Card The chip card log in requires the certificate saved in your chip card and registered in the CSOB systems when the service was established Prior to logging in insert your chip card in the pre installed chip card reader and press log in Enter your chip card PIN during the log in The system will verify your electronic signature and you will be logged in by your certificate Failed log in e f you enter a wrong chip card PIN you will be asked to re enter it and the number of remaining attempts will be shown total of 3 After the gr wrong attempt the chip card will be blocked You can use the PUK in the envelope together with your chip card PIN to unblock it in the SecureStore Card Manager e Frequent reasons for unsuccessful log in by chip card Missing up to date JAVA version 4 15 Expired certificate Missing SecureStore application to work with the card e Other instructions and recommended settings to eliminate any possible problems are available a
3. a list of all valid standing direct debit orders created so far from your accounts is shown The actions column presents links to Display Change and Cancel the orders Below the list you can use the Create a new order and Save change in sequence to keep a change in the sequence of the orders Specimen orders displays the lists of all direct debit and multiple direct debit orders The list is divided and sorted in two parts by the individual types of orders Below each part of the list you can use the button Generate a direct debit order with the selected template Create a new order and Save change of sequence to retain your changes to the order sequence Click on the relevant link in the Action column for any change or deletion of a template You may establish a maximum of 500 direct debit order templates 500 multiple payment order templates Operations to be authorised list of orders sent to SOB with incomplete authorisation signatures These are unauthorised or partly authorised orders e g with one signature instead of the necessary two The orders are visible only for the users with authorisation rights for the relevant account to for the user who created and saved the order Orders must be authorised in 30 days 8 15 from the last operation Unauthorised orders will then be deleted after this period 4 1 5 Mobile operators Recharging credit t
4. a list of persons appointed for the possible takeover of the claim Balance displays information on the up to date balance of funds registered for your pension insurance contract with state contribution The individual items are displayed to an extent and with the meanings you are familiar with from your annual funds balance information History of payments displays a summary of payments you or your employer have made in favour of the pension insurance or amounts paid by the pension fund in relation to your contract Payments in the current and last calendar year are shown Government allowances displays a list of state contributions registered in favour of your contract for the months when a right thereto existed State contributions for the current and last calendar year are shown Revenues displays a summary of valuation assigned to your contract divided into individual years since the start of your pension insurance contract Previous PF displays a list of all payments received from the previous pension fund if your pension insurance came into existence by a funds transfer from another pension fund Send information to PF used to send information to the pension fund or as a request to change information in your pension insurance contract 4 2 5 Custody For the terms and conditions of the service contact your branch Custody instruction entering cancelling Custody instructions the service can only be
5. activated at a CSOB branch File of custody instructions file import for the orders to be processed Download custody files used to download files from SOB with portfolio status information Status positions STATE settlement Confirmations CONF and errors in the settlement Errors ERR 4 3 Payment cards 4 3 1 Services and set ups List of cards displays debit and credit cards you can manage Administration settings and management of various parameters of your cards depending on the specific card type 11 15 e History of changes displays changes made in the past settings of the cards If you have rights to multiple cards you can switch using the roll down menu at the top of the page 4 3 2 Payment card e Repayment simple and comfortable method of repaying your credit card where the payment information is loaded automatically to the individual fields of the form The Repayment is a separate item in the menu based on the data entered a payment order or transfer between the client s accounts is generated 4 4 Data Box 4 4 1 Signin If you have already set up a data box you can establish easy access for it here During the first log in you enter your data box log in data and afterwards you will log in automatically You can receive or generate data messages The data box also includes a store of the messages 4 5 Set up 4 5 1 Security e Log in history displays a list
6. bonus savings account enter a transfer of the selected amount e Change history displays a list of notices entered 4 2 2 Term deposits e Deposit withdrawal enter a withdrawal for a deposit e Automatic renewal set up activate deactivate the automatic renewal of a term deposit e Change history displays a list of the requests entered for withdrawal automatic renewal settings of term deposits 4 2 3 Mutual funds and investments e Portfolio displays a summary of securities registered in your CSOB Investment account e History of trades displays information on operations entered and completed in your CSOB Investment account purchase sales transfers etc e News and tips displays a summary of CSOB KBC funds you can sort by various selection criteria and set up your preferred funds e Investment profile easy and quick information on the investment funds that are appropriate for you from the perspective of your possibilities and personal profile 4 2 4 Pension funds The service must be activated first with CSOB pension funds 10 15 Contract displays information on your personal information recorded in the pension fund like the opening or termination date of your pension insurance pension plan age for the insured claim to come into existence current amount of the monthly contribution by you and your employer payment method pension proportion of the old age pension contribution and
7. date and time of your logons to CSOB BusinessBanking 24 where you can check up to 50 logons for a maximum of 30 days in the past e Renewal of certificate generates a certificate renewal request for access to SOB BusinessBanking 24 The certification company I CA subsequently processes the request on workdays from 6 00 to 22 00 hours If you enter your certificate renewal request outside the working hours or on a non working day it will be processed during the working hours on the closest working day Certificate renewal takes 20 30 minutes Tio You can only renew a certificate during the time of validity of your original certificate Once it expires it cannot be renewed again you have to request a new certificate to be issued at a CSOB branch registration authority When renewing a certificate you cannot change any of the certificate data If you need to change something you have to visit a CSOB branch registration authority to have a new certificate issued e Installation of certificate to install the new certificate in your chip card e Change of PIN to change your PIN to log in with your identification number IPPID For your security we recommend to change your PIN at least once a year When changing the PIN follow the general security principles 12 15 4 5 2 User Applications setting the form of the introductory page following log in and various settings of CSOB BusinessBanking 24 Accounts s
8. broad fill the order in manually field by field or use a template SEPA transfer payment order in EUR within chosen EU countries Orders waiting for processing shows the payments which have not been completed yet due to a lack of funds or future due date Specimen orders shows lists of all templates for single payment orders standing orders and cross border payment orders The list is divided and sorted in three parts by individual types of orders Below each part of the list you can use the button Generate a payment order with the selected template Create a new order and Save change of sequence to retain your changes to the order sequence Click on the relevant link in the Action column for any change or deletion of a template You can also use the business function for template import or export the templates to another disponent You may establish a maximum of 500 payment order templates 500 multiple payment order templates 500 cross border payment order templates Bank connection of partners list of your partners bank account details The data from the list can be filled in to a payment order by using the E icon As a maximum you can have 500 partners saved for domestic payments and 500 partners for international payments Partners details are generated by entering them or by multiple import function You can also export and transfer the details to another dispone
9. e it expires by clicking on the link renew 2 What you should know before first logon Prior to authorisation by electronic signature sign on to your PC and launch the SecureStore Card Manager installation set which will install all of the reader drivers and the chip card management application The following procedure should be followed 1 Launch the installation set and install the chip card management application and JAVA software you should have administrator rights for your PC Follow the instructions shown by the installation program 2 Connect the chip card reader you will be asked to do so during installation o Tib Does the installation seem too difficult Call our technical support at 495 800 111 and ask about the next steps Where do you find up to date information All information incl User Manual and installation set for chip card management is available at www csob cz software 3 Log in Log in from a supported web browser according to the recommended minimum SW equipment Log in methods e ID number and PIN e Electronic signature certificate stored on your chip card 3 15 with chip card before log in put the card into the chip card reader log in The change of certificates for application With identification number and PIN i Fi 3 1 ID number and PIN To log in with your ID number and PIN fill the data given to you when the service was established in the field and press Log in
10. er which needs to be authorised signed there is a chip card button to authorise by electronic signature When you establish the service you will receive a chip card for authorisation purposes to which your personal electronic signature certificates will be generated The card is protected by a PIN and communicates with your PC via chip card reader offered to you when the service is established SOB issues the TWINS certificate that contains both the commercial and qualified certificate The commercial certificate is used to log in to the service and the qualified certificate is used to authorise the transactions However you can use the qualified certificate also to communicate with state authorities health insurance companies etc It may be used if you did not refuse a Ministry of Labour and Social Affairs of the Czech Republic identifier to be assigned this replaces the certificate holder s birth number in the communication 7 Security All of the communication between you and SOB is encrypted with the exception of FAQ Authorisation of the orders is secured by the electronic signature the certificate of which is stored on your chip card The card is protected by a PIN without which is cannot be used in the event of loss or theft 14 15 8 Minimum HW and SW requirements The table indicates the minimum HW requirements for correct functioning of the service Your HW must also meet the requirements of the operation system
11. etting account parameters Movements in account setting account movement filters Payment orders setting payment orders Payment order import setting modes for importing files Orders waiting for processing setting the Orders in queue for processing form Blocking setting the Blocking form in the account Account statements setting account statements including language mutations Account statements filter redirects to setting of filters Data extracts from the bank the files are ready to download under Sending and receiving data from the bank Recharging credit pre setting certain values in the Mobile operator forms Payment operations to be authorised setting the Payment operations for authorisation form Favourite items managing your Favourites Investments adjusting the Investments menu 4 5 3 Change in contact data Electronic banking to modify and change the contact information used solely in the CSOB Electronic banking 13 15 5 The meanings of individual icons da ES Switch between language versions headers 6 10 2015 15 47 38 Current date and time header i Log out header ra To mark selections Choose from a list Download a file in the TXT format Download a file in the SLK format Print Help for the current form renew Refresh the 20 minute security limit 6 Authorisation by Electronic Signature In the lower part of each payment ord
12. for the user who created and saved the order Orders must be authorised in 30 days from the last operation Unauthorised orders will then be deleted after this period 4 1 6 Info 24 The service provides information via short text messages or e mails based on your defined rules out of the following options Movements and account balances set up a single or regular information text message or e mail based on your selected parameters balance payment notification etc Transactions with payment cards set up information on your cards to be sent by text message card transaction authorisation remaining card limit etc Supplementary information setting up CSOB CNB exchange rate list and information on certificate expiration by e mail List of quotations setting up the display of current SOB and CNB exchange rate list 9 15 e Investments setting up information on your investments to be sent by text message or e mail e Savings setting up information on savings accounts e Extended set up of messages setting up more parameters for the information to be sent Tin To improve security set up messages to be sent on your card payments and cash withdrawals 4 1 7 Messages from the bank Displays up to date messages sent by CSOB sorted by date of sending 4 2 Investments and Savings 4 2 1 Savings accounts e Notice on deposit enter a notice on your entire deposit or a part thereof e Transfer from
13. hs and monthly statements for 18 months Older statements are deleted after this time therefore it is recommended to save them locally e g on your PC Detailed information a comprehensible summary table of detailed account information e g IBAN disponents including any limits set cards etc Blocking shows a summary of amounts which have been blocked on the account with the reason for the blocking e g card payment Orders waiting for processing shows the payments which have not been processed yet due to a lack of funds or future value date 4 1 2 Sending and receiving data Import of payment orders import payment orders generated by accounting software Batch sending off line application sends signed files generated in the off line application BusinessBanking offline Receiving data from the bank used to download data from CSOB for further processing in accounting programs Files statements are deleted automatically in 45 days therefore it is recommended to download them regularly once downloaded the data will be deleted automatically in 10 days There is also web service or dedicated application SOB BusinessConnector available for automatic statements download Operations to be authorised list of orders with incomplete authorisation signatures These are unauthorised or only partially authorised orders e g with one signature instead of the necessary two The orders are vis
14. ible only for the users with authorisation rights for the relevant account Orders must be authorised in 30 days from the last operation Unauthorised orders will be deleted after this period 4 1 3 Payments Single order domestic payment order that can be filled in manually field by field or by using a template Transfer between client s accounts transfer of funds between a single holder s accounts without conversion Same currency accounts or with conversion 6 15 Repayment on credit card a simple and comfortable method of repaying credit card Priority payment CZK payment order which has priority processing debited to your account on the same day when the amount is credited to the beneficiary s bank account Note that for such payments specific cut off times have to be observed Bulk order to enter more than one payment orders max 10 from the same account with the same due date You can fill the order in manually field by field or use a template Standing orders a list of all valid standing orders created so far from your accounts is shown The actions column presents links to Display Change and Cancel the orders Below the list you can use the Create a new order and Save change in sequence to keep a change in the sequence of the orders Domestic FX order payment order for foreign currency within CZ within CSOB or to another CZ bank Payment order a
15. nt Operations to be authorised list of orders sent to SOB with incomplete 7 15 authorisation signatures These are unauthorised or partially authorised orders e g with one signature instead of the necessary two The orders are visible only for the users with authorisation rights for the relevant account to for the user who created and saved the order Orders must be authorised in 30 days from the last operation Unauthorised orders will be deleted after this period 4 1 4 Collections Consents collection consent allowing third party to directly debit your account Consent for O consent to direct debit by Ox which is intended solely for the payments for land lines or data services SIPO consent to be directly debit by the SIPO service Overview of consents displays a list of all valid collection consents established for your accounts The list is divided and sorted by the three types of consents standard O2 SIPO Below the list you can use the Create new The actions column presents links to Display Change and Cancel the consents Single order direct debit order that can be filled in manually field by field or by using a template Bulk order to enter more than one direct debit orders max 10 with the same beneficiary account number and identical due date The order can be filled in manually field by field or by using a template Standing orders
16. op up pre paid SIM card of a mobile operator chosen by clicking on the checkbox below the logo T Mobile O2 or Vodafone List of future recharging displays lists of all future top ups of pre paid SIM cards created so far from your accounts The actions column presents links to Display Change and Cancel the top ups Below the list you can use the Create new button Regular recharging credit displays lists of all regular top ups of pre paid SIM cards made so far from your accounts The actions column presents links to Display Change and Cancel the top ups Below the list you can use the Create new button Vodafone payments you can choose either Invoice payment Increase ASL deposit Vodafone payments or INTL Access Roaming Deposit Future Vodafone payments displays the lists of all other payments invoice call deposit pre payment made so far from your accounts in favour of Vodafone The actions column presents links to Display Change and Cancel the top ups Below the list you can use the Create new button Operations to be authorised list of orders sent to SOB with incomplete authorisation signatures These are unauthorised or partly authorised orders e g with one signature instead of the necessary two The orders are visible only for the users with authorisation rights for the relevant account to
17. pecs ele ate sa acts ee needa nmaceeels adeamece ate eens daenasnemmoteneemcnede 11 4 3 1 Services and SCIPS wis ceshen di ols a ioeteodeccindoaudcrchndeecnesbatieseealecoteleast 11 ee AN a Wenouuteadioutenetecnsnsateeslataaoantiadan 12 EA Da ON scenes ease etetes E paces ote ae nce sense ese ence aes ee cece ect ace 12 Aae UNIAN ace to geacieeae ena E daceeqsdessduep teases 12 ro mE rear nena eer ee ent ieee et en ere renner eee 12 Aol COUN ee a MOE eke et ee cee eee 12 da U oee ee eeee oee eerreae 13 4 5 3 Change in contact data i ccereiascentsiniecdetaisndesseahecdatalaineasedintdeeaneccediad 13 5 The meanings of individual WG ORNS sev adecs caren cute tran iuettaiaieesnyarncdeas wines daesiecsinnareets 14 6 Authorisation by Electronic SIGH ATU S sw icctcstontir icanesrcanisstereiaanceseibaeederieanedsiamniiens 14 Te 0 haere eee mee ee en ae ORE eee ene eee eee eee eee eee ee ee ee eee 14 8 Minimum HW and SW requirement cccccccsseseeeceeeeeeeseeeeseceeeeeesaaeseeseeeees 15 Bg MN E nessa seres teen E A E A E N E ET 15 2 15 1 General Information e The service is available at https bb24 csob cz e We have established a hotline for user support contact helodeskEB csob cz or call 495 800 111 e The service has a 20 minute security limit If no operation is made in this time you will be logged off automatically If you wish to continue you will have to log in again You can renew the security limit befor
18. t CSOB website 4 Offer of Services If you are working on behalf of more service installation owners the page will lead you to selection of service owner APPID Otherwise the initial menu will be shown Helpdesk 495 800111 2 10 2015 8 41 40 hm B p SOB You can arrange access to the service at your SOB branch which maintains your accounts More information is BusinessBanking 24 available at 2 If you do not carry out any operation in 20 minutes the application will be logged off automatically Log in You are authorized to work for more service owners Choose the particular service owner and push the button Confirm service owner 2333625 Radlick sl v rna a s 4 confirm After optional selection of the service owner you will get to introductory screen from where you can access features in the menu of the application 44 logged on ROMAN MASATA Helpdesk 495 800111 2 10 2015 8 44 10 be G owner of installation 1 ROMAN MASATA Ion out 8 account balance B n et 2 188300178 CZK 400 SOB PREZENTACE EB v security limit 19 45 SOB F current 5 180 99 CZK renew BusinessBanking 24 dienyl 5180 99CZK 1 messages Accounts and transactions Investments and savings Credits Payment cards Data box Set up Welcome to pages SOB BusinessBanking 24 gt Information about accounts Your last log in on 22 08 2015 06 27 login in history Sending and receiving data We recommend
19. to you change PIN the last was made on 30 5 2014 0 00 Your signature certificate with serial number 11040245 A875F5 will expire on 29 06 2016 14 55 gt Payments Your log on certificate with serial number 2078455 1FB6F7 will expire on 29 06 2016 14 55 Your signature certificate with serial number 10994204 A7C21C will expire on 19 01 2016 10 30 gt Collections Your log on certificate with serial number 2032295 1F02A7 will expire on 19 01 2016 10 30 Your signature certificate with serial number 10996534 A7CB36 will expire on 26 01 2016 07 38 gt Mobile operators Your log on certificate with serial number 2034567 1F0B87 will expire on 26 01 2016 07 38 gt Info 24 gt Messages from the bank 1 4 1 Accounts and transactions 4 1 1 Information about accounts e Account balances shows the balances of all your accounts linked to SOB BusinessBanking 24 The name alias your personal name for the account 5 15 number currency current and disponible balance will be shown for each account Movements shows transactions on your accounts for the selected period 550 days at the most The individual items are sorted by value date Statements if you have activated account statement storage your account s electronic statements will be displayed you can save print or e mail those The statements are available in the application for a limited period daily statements for 6 months weekly statements for 7 mont
20. used The correct functioning of the service a combination of the operation systems and browsers listed is necessary as well Hardware For electronic o Chip card reader o Free USB other port to connect the reader o Valid certificates installed on the chip card issued when the service was established to log in and sign instructions sent to CSOB signature you need Internet browser with permitted scripting and cookies with the latest upgrade Microsoft Internet Explorer 7 and higher Mozilla FireFox 3 5 and higher Opera 10 and higher for passive access only Google Chrome 14 and higher for passive access only o Safari 3 0 and higher O O O O Operation system Vista SP2 Windows 7 SP1 Windows Microsoft Windows 8 Windows 8 1 with the latest upgrade On top of that you will Installed SecureStore Card Manager need for the electronic www csob cz securestore and JAVA signature www java com en download index jsp 9 Summary We wish you a pleasant experience with Should you have any problems with the service please contact our HelpDesk staff e telephone 495 800 111 e e mail HelpdeskEB csob cz e working hours Monday to Friday 7 00 to 20 00 hours e fax 420 495 819 531 Information on electronic banking services is available at www csob cz 10 2015 15 15
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