HP Notebook Hard Drives & Solid State Drives Identifying
Contents
1. to reduce the risk of damage Download the latest HP 3D Drive Guard driver under the Solutions section from the Download Drivers amp Software website for your product and OS htto www8 hp com us en support drivers html Note The 3D Drive Guard is not needed for SSD drives but it does not harm or in any way damage an SSD if installed Firmware amp Product Updates It is important to check for updates for your product There are new firmware updates for certain OEM drives and or special product updates Download and install any newer HDD firmware updates or other HDD related product drivers for your product and OS htto www8 hp com us en support drivers html Page 5 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are configured with Intel Matrix Storage Manager Technology The Intel Matrix Storage Technology solution technology provides improved performance and reliability as well as support for lower power consumption on computer systems equipped with Serial ATA hard disk drives Updates to the Intel Matrix Storage Manager driver are released to address known issues The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability To download the latest version of the Intel Matrix Storage Technology driver htto www8 hp com us en support drivers html Installing SATA drivers SATA N2. either of the tests the process halts and a Failure ID or Code is displayed Note The diagnostics may be aborted at any time by pressing the Esc key Note The f2 Self Test is available through the commercial notebook system BIOS Please visit the HP Web site at hitp welcome hp com country us en support html to download the latest BIOS for your product See the UEFI section below to install the more advanced diagnostics Advanced Diagnostics Unified Extensible Firmware Interface UEFI The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostic tests which can be installed to a USB key Go to your product Software amp Drivers download page to obtain http welcome hp com country us en support html To launch the UEFI diagnostics select the f2 function key when booting up the system Note The diagnostics may be aborted at any time by pressing the Esc key Additional information can be found at the following URL hito h20000 www 2 hp com bizsupport TechSupport Document jsp lang en amp cc us amp objectID c01443317 amp jumpid reg R1002 USEN HP 3D Drive Guard The opportunity for operational shock is greatest when the notebook is being moved If the notebook is accidentally dropped or is abruptly impacted by another object the HP 3D Drive Guard driver receives notifications from the integrated accelerometer and protects the hard drive HDD by automatically parking the heads
3. HP Notebook Hard Drives amp Solid State Drives Identifying Preventing Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of contents Identifying Preventing Diagnosing and Recovering from Drive Failures ccccseeseeeeteeeeseeeeeeeeeeeeeees 2 PIE UST osre e e E E E e EN 2 Symptoms of Hard Drive HDD Performance Issues csc 5des0sssciacindyasanvarindsaedeesdorierieinteaxiceidene einen 2 Hard Drive Solid State Drive Troubleshooting Flowchart ccccccccccccsscceceseceeecessteeeeseseeeeseseeeesenaaees 4 Hard Drive amp Solid State Drive Diagnostics ccsa2e tas ccs 24s cosh evens vee sipavaeadentadrendeddnnsenesseuseesavnodn cub saneabdeecsbaies 5 Advanced Diagnostics Unified Extensible Firmware Interface UEFI cccccesceeeeeseeeeeeesteeeeeeseeeees 5 HP SD Drive Gu Qt scr os ccvery eaan r EE E r E E AE E EE Eri EEr S 5 Firmware amp Product Updates se tos Syed ac tc heady oss daca nae sei pdoaieeasent onus eaon seu 2ystieetdooindseu nase dousoercea eo eren 6 Intel Matrix Storage Technology driver jccecscceanseachacadsaneedsancadtnssaatesnelytacanetenesdnateinteauadsearadaaeeteateedens 6 Installing SATA driyerS iiipin eana ae REKER EE RARR T AERE AATRE 6 Cars and Ma intenance MedSUTESunsgsesopeirenrinrerienneneinnenersia ia i aea eaen EEEa E eaa SENE 7 Preparing Advanced Format HDDs for Microsoft Windows installations cccceeeesseeeeeteeee
4. ative Mode is a storage interface technology that provides up to 150MB sec transfer rate for disk traffic and provides link power management with Intel Application Accelerator drivers Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller AHCI Intertace Procedures for adding SATA drivers to RIS Remote Installation Service installation points include e Adding SATA drivers to installation CDs building an image and switching to SATA AHCI mode e Using Sysprep with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL htto bizsupport2 austin hp com bc docs support SupportManual c0 1600726 c0 1600726 pdf Page 6 Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically hard disk drives HDDs have used 512 byte sectors however this sector size is now limiting HDD capacity To address this limitation the industry is moving Advanced Format drives with 4096 byte 4 KB sectors eight times larger than current drive technology With 4 KB sectors less space is wasted on the physical media making the drive easier to manufacture and able to support higher capacities First generation Advanced Format drives retain backwards compatibility by using external SATA communications based on a 51 2 byte sector however these drives also known as 512e drives operate internally at 4 KB Thus any busine
5. curs very easily during routine computer handling For example powering off the notebook before the OS has completed the shutdown process can create corrupted boot files that ultimately result in blue screens and or continuous reboots Issues such as blue screens application lockups and other occurrences are caused by write splices A write splice is an incomplete write to a sector of the HDD Upon the next read of that sector the OS encounters incomplete data and marks this area as a bad sector The OS remaps a reserved sector in its place If write splices continue to occur with increasing frequency errors such as blue screens application lockups and other occurrences will result because the HDD has reached the Self Monitoring Analysis and Reporting Technology S M A R T attribute threshold S M A R T technology was developed by a number of major hard drive manufacturers to increase reliability of drives For more information on S M A R T attribute checking refer to the Client Management Software section in this white paper File Fragmentation Hard drive performance is also degraded when file fragmentation is not reduced by regular software maintenance Over time the hard drive file structure becomes fragmented due to continuous creating editing copying and deleting of files New data is written to the hard drive on a first available space basis Fragmentation occurs when an entire file or application is not stored co
6. ing e The SSD drive is no longer recognized by the notebook e You receive an error message during Power On Self Test POST that says Imminent drive failure e Your notebook spontaneously restarts when the Windows OS is running Shock events With each new generation of hard drives manufacturers make improvements to the drive s susceptibility to shock events However hard drives are fragile and if they are exposed to shock events beyond their specifications they can fail Shock events can cause read write head misalignment or contact between the read write heads and the media resulting in symptoms such as a clicking noise the failure to complete servo and or an inaccessible boot device message Typically these symptoms result from a significant bump or drop due to the following factors e Non operational shock when the notebook is turned off e Operational shock when the unit is turned on and the hard drive is reading or writing data Shock events may cause different error messages to be displayed such as Non system disk or No boot device Software issues Some hard drive performance problems appear to mimic hard drive failure but may actually be caused by software issues These software issues include but are not limited to e File corruption e File fragmentation e Read errors Page 2 File Corruption One of the most difficult software problems to trace is file corruption because corruption oc
7. ntiguously on the hard drive Once fragmentation occurs the hard drive throughput performance is impacted because it must seek the data from multiple locations across the hard drive Read Errors HDDs can experience issues due to read errors In this situation a low level format of the drive can be performed Refer to your HDD manufacturer for low level format utilities or download the HP File Sanitizer for HP ProtectTools located at the following website http h20000 www2 hp com bizsupport TechSupport SoftwareDescription jso lang en amp cc us amp pro dTypel d 321957 amp prodSeries d 4138624 amp prodNameld 4138625 amp swEnvOl D 4054 amp swLang 13 amp mode 2 amp taskl d 135 amp swltem ob 86982 1 Other software issues may include viruses application and operating system OS bugs To address these issues refer to your software Help for more information Page 3 Hard Drive Solid State Drive Troubleshooting Flowchart End User Experiences Drive Failure Or Symptoms of Drive Failure J Recommended Actions for End User to Take e Document any error codes related to the drive failure that have occurred during POST or when attempting to access the drive e Document the symptoms e g slow performance opening and closing apps lock ups Microsoft Blue Screen error codes read or write failures e Note any noises such as clicking or clunking e Record any Failure IDs from running diagnostics If possible
8. perform a backup of drive or at minimum back up any important data Run F2 es Quick Short Diagnostic Test Does Operating System recognize drive Try reseating drive amp check NO for loose connectors Is drive recognized lt no by the Diagnostics YES Replace drive or contact customer ES support for replacement Does the drive fail the Diagnostic test NO Y Extensive Long Diagnostic Test will run Drive does not need to be Replaced look to OS Software or other hardware problems Does the drive fail the Diagnostic test YES NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Page 4 Hard Drive HDD amp Solid State Drive SSD Diagnostics HP Diagnostics In the event you experience hard or solid state drive issues the first step is to select the f2 function key when booting up the system This diagnostic routine detects any faults and issues that can cause the drive to fail Note The short Basic and long Full versions have been combined into one When initiated the diagnostics perform the following steps e Runs the short basic test If no errors occur the long full test automatically runs e If no errors occur S M A R T attribute checking automatically runs e If a fault is detected in
9. ss notebook with a SATA interface can use an Advanced Format drive Depending on the installed OS extra steps may be required to optimize performance If an OS that is not Advanced Format aware is being used you may need to take steps to align logical sectors OS with physical sectors disk media For information about using Advanced Format drives to optimize the performance of your HP Business Notebook refer to the following URL hito bizsupport2 austin ho com bc docs support SupportManual c0269 1731 c02691731 pdf Hard Drive Mounting Bracket Be sure the hard drive is secured in the mounting bracket correctly For more information refer to the Maintenance and Service guide for your computer HP CMI Client Management Interface HP has integrated SMART health monitoring into our management console portfolio This support is included in all editions of HP Client Automation and HP Client Manager 7 0 from Symantec More information can be found at the following URL www hp com go clientautomation Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems e It is important to have the latest BIOS firmware and driver enhancements for your computer Check www hp com for the latest releases e Install and maintain a virus protection program to prevent failures due to viruses e Whenever possible adjust the power management settings power schemes in the Control Panel to permit the hard dri
10. tteeeeneeeeeaees 7 Hard Drive Mounting Bracket snnsssenenneseisssenisssenessseentessrtrisssttissstttssetrrssrtrrnssrirrssetnsssrtrrrrerrrrsren 7 HP CMI Client Management Interface 12 acacceecuciacsnectesevegeieedcanereeit nie ncds Setar ead ite eden 7 Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems 7 For more MON UCM eyes acacer a cysctacynete te tac iattani beached a E E EOAR A aeons 8 Identifying Preventing Diagnosing and Recovering from Drive Failures Introduction This white paper explains how companies and users can reduce the risk of hard drive failures These measures include enhanced hard drive diagnostics Intel Storage Matrix Technology HP 3D drive guard firmware updates and more The following sections explain how to identity and possibly prevent hard drive HDD and Solid State Drive SSD failures Symptoms of Hard Drive Issues The symptoms of hard drive issues can be traced to connector issues shock events software issues and more The following sections summarize some of these Connector issues It is important to check the physical connector that extends from the hard drive to the system board A hard drive that is not detected by the BIOS or operating system may need adjustment Note The following information is not applicable to Solid State Drives In the event of an issue with an SSD the HP Diagnostics should be run Symptoms may include the follow
11. ues E Get connected Folow on GBSP gt www hp com go getconnected Current HP driver support and security alerts delivered directly to your desktop Copyright 2011 HewlettPackard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark acknowledgments if needed 468218 002 Created October 2011 Page 8
12. ve to turn off when it is unused for an extended period of time For example adjust the power management settings if you work with applications that execute primarily from electronic memory such as word processors that do not have to access the hard drive very often Perform the Defrag operation periodically to optimize the reading and writing of data to the hard drive During this process data is moved to contiguous space As a result movement of the hard drive reading writing heads is decreased Please refer to the following Microsoft Knowledge Base articles for information on how to defragment your hard drive Page 7 Windows XP htto support microsoft com default aspx scid kb EN US 3 14848 Windows XP command line htto support microsoft com default aspx scid kb EN US 283080 Windows 2000 htto support microsoft com default aspx scid kb EN US 227463 e Use the Microsoft Recovery Console periodically to run the chkdsk p r commands in order to check your hard drive for any errors bad sectors and or recovery of readable information Please refer to the following Microsoft Knowledge Base articles for information Windows XP htto support microsoft com default aspx scid kb en us 3 14058 amp Product winx Windows 2000 hito support microsoft com default aspx scid kb EN US 2297 16 For more information Contact HP Technical Support htto welcome hop com country us en wwcontact us html Share with colleag
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