Mizutech Softphone User`s Manual - Mizutech
Contents
1. You can initiate voice calls in multiple ways e Right click on a contact and choose Call e Click on the green call button e Click on a phone number s link to begin a call to the selected number this is useful when a contact has more than one number e You can configure to call the contact when you double click on it the default double click action is chat message e From the Menu gt Action choose Call e Switch to the Dial tab and enter a phone number or username You can also enter the full URI E g username address port where the username can be a phone number too The address can be a domain name or an IP address If the port is missing then the default port is used which is 5060 for the SIP protocol On the dial tab you can quickly select your last called numbers from the phone number drop down list When a call is initiated or on incoming calls the call tab will appear where you can see important information about the call such as contact panel caller ID call status ring and call timer disconnect reason and transfer status if any Right click on the contact or click on the Action button to do more actions when you are in call such as send DTMF hold the call transfer the call add more participants conference add video etc Instant Messaging You can initiate instant message chat sessions in multiple ways e Right click on a contact and choose Send Chat e Click on the chat icon o2. Start video call Will show the Dial form Introduce the user to start the video call Remember that Add request video check box must be checked in to enable video data Start conference call This will show the Add to conference tab with your contacts on the left side To add contacts to the conference select the contact in the list on the left side and click Add the selected contact will appear on the right side under Participants To remove users from the conference highlight the user with one click in the list on the right side and click Remove If you wish to add a user that is not currently in your contact list introduce his her ID in the Other text field and click on Add Start group chat User interface This menu item will show the Add to conference tab with contacts on the left side To add contacts to the group select the contact in the list on the left side and click Add the selected contact will appear on the right side under Participants To remove users from the group highlight the user with one click in the list on the right side and click Remove If you wish to add a user that is not currently in your contact list introduce his her ID in the Other text field and click on Add J Send fax This will show the Send Fax dialog window Introduce the fax number where you want to send the fax Another window will appear where you can select the fax image It
3. auto detect setting Change Local Domain only if you re told to do so otherwise leave the default setting The local signaling port is set by the application at start again change it if you re told to do it and otherwise leave the given port Local RTP Ports is the range of RTP media ports set by the application Usually only the first 2 4 6 port will be used in the given range The next 8 checkboxes make the NAT traversal easier and improve the functionality of the program Enable STUN will enable a part of the application based on the STUN protocol STUN stands for Session Traversal Utilities for NAT User interface Enable rport will enable rport a part of the program that works based on RFC 3581 The Session Initiation Protocol SIP operates over UDP and TCP among others When used with UDP responses to requests are returned to the source address the request came from and to the port written into the topmost Via header field value of the request This behavior is not desirable in many cases especially when the client is behind a Network Address Translator NAT Rport defines a new parameter for the Via header field that allows a client to request that the server send the response back to the source IP address and port from which the request originated Enable UPNP enables the UPnP architecture if your router has support for it Enable ICE will enable ICE a protocol published in RFC 4
4. the features built into Advanced Settings I Appearance Under Appearance menu you can edit many features to change the appearance of your SoftPhone Click on the Skin checkbox select from Default Light Silver Blue Turquoise Orange Black Daylily White Brown and Water Click on the button More on the right side here you ll see 4 more tabs Colors Fonts Icons Export Select the skin that you like from the Base Skin drop down list Clicking on the button Link color you ll select the color of links in this application the button Disabled Color will set the color of disabled texts Start color will set the background of the application window Start color 2 is for setting the Middle color will set End color will set the shadows and the vertical strips of the window End color 2 will set the lower half of the menus and upper side of these buttons Edit color is for setting the color of the text fields Active tab start sets the upper half of active tabs Active tab end sets the lower part of active tabs Inactive tab start sets the upper half of inactive tabs Inactive tab end sets the lower side of inactive tabs The Reset button will reset the original values Click on the Fonts tab to open it Label font is User interface 498 75 6cp U LA Contacts Dial 7 Settings Silver x Example caption disabl
5. 10 kbits sec upload and download l How to call other UA directly Bypassing the sipserver Switch to the Dial page Enter the phone number in the following format username domainname port for example myfriend 192 168 0 5 5094 if you omit the port the default port will be 5060 l How to monitor SIP messages Set Setting gt Application gt Trace Level to Details Eventually you can install a network sniffer for example Wireshark and set to the port to local signaling port l How to clear my saved login password When you check the Remember my password checkbox your password will be saved To delete the saved password just click on File menu gt LogOff for example when you leave a public internet location l I would like to use only a certain codec Go to File Menu gt Settings gt Codecs activate the Show advanced settings if you don t see codecs Set the priority for your codec to the lowest value O highest priority 100 lowest priority Eventually you can disable all other codecs uncheck the Use this codec checkbox but in this case calls may fail if the remote endpoint don t have the selected codec l What is my profile Your profile means your data settings contact list and history archives You need to protect these data if you share your computer with others or when using MizuPhone from a public location With MizuPhone you can protect these
6. Settings gt Accounts page For customized softphones the Settings gt Accounts page is not available The login for is used for both your SIP server and also to encrypt your profile Home On the home page if enable you can see an overview about your contacts status voicemail and other service provider dependent information Contacts Right click on the contacts form and select Add new contacts to add new contacts On the Add contacts manually tab introduce user data in the corresponding fields and click Save On the second tab you can search for contacts this feature makes easier to find contacts On the third tab you can also import contacts from other applications you might use like Outlook Skype Yahoo Gmail MSN etc Once you have introduced a few contacts you can introduce additional data on the tabs which appear after clicking the details word under the photo of the user Alternatively you can right click to the contact and select Edit contact details Click on the Actions button to select which action you might want to do to the selected contact Dial On the dial tab you see the phone interface In case if you have multiple SIP accounts select the account from which you want to make the phone call in the Account drop down list and enter the phone number username or SIP Uri SIP Address in the phone number drop down list by pressing the numbers on the dial pad and using the keyboard Cl
7. To see all the logs in a text file press Open Current Log file button on the bottom of the log window You can close this window with the X mark on the top right corner In the People detect list set the way you want the application to handle new people found on the local network Set the minutes after which people see you idle in the next text field at Show me idle after x minutes of no activity If you check Publish Speaking status while on the phone checkbox the speaking status will be sent to your contacts while you are on the phone To automatically add the numbers you talked to your contact list check the next checkbox Auto add dialed numbers to my contact list You can specify what event will happen ona double click on a contact in the next frame On contact double click with the options Last action Start a call Start chat or Do nothing In the next frame Advanced manual configuration a key and a value can be set ona list of modules This is for expert users Click on Set button when you re finished Accounts The Accounts menu is for handling your SIP account regit 498 756BP information Choose an account in the Account list or Ac nia p T add a new account with the Add new account button Account 1111 81 95 156 98 m You can delete accounts with by selecting them and 2 pressing the Del
8. field an alternative phone number in the next field and select the account from the Account drop down list to which you add the new contact You can also search for a contact on the second tab by introducing the data in the Enter Username Full name or Email address text field and clicking on Search button and you can import contacts on the third tab by selecting one of the service providers in the Import contacts from drop down list and clicking Import Check the checkbox under the list to load contacts only with a valid phone number Delete selected contact Delete the selected contact Ij Show selected contact details Will present all the data of the selected contact Export Import Select an action from the Select Operation drop down list and click ok f Manage blocked users You can block unblock selected users if you want to on the right side of Settings Privacy form It s possible to apply a filter on incoming messages at Block all messages containing text field Create new group By creating groups of users you will be able to group users making easier to keep order in your contact list Actions Menu ll Call a number Will call the introduced number or SIP ID Callback services This loads the system callback number which you can call to receive a callback f Send instant message Will send an instant message to the selected user
9. has to be in TIFF file format Click on the send button and the image will be sent f Send sms This will show the SMS form Select the account that you want to use in the Account drop down list introduce your phone number or SIP ID into the My Phone Number text field introduce the destination phone number into the To text field you can also use the Phonebook button to select faster and introduce the text you want to send in the SMS Text text field max number of characters is 160 Click on the Send button to send the message f Send Email Enables you to send an email from the Mizutech Softphone application itself On the Email tab menu Actions Send email introduce the destination email address into the To text field write a subject for your email message into the Subject text field click on Attach file and select a file to attach a file and introduce the text of the email message in the large blank area text field below Here you can introduce a couple of Smileys with a click on the little Smiley and set the font type and size with a click on the A letter next to the smiley Phone2Phone Will show the phone to phone tab Here you can call somebody s telephone with your telephone through the Mizu Softphone application Choose an account in the Accounts text field introduce your phone number into the My Phone number text field and the destination number int
10. sensitive data with a username and password which is requested on the login form Enter any username and password and your data will be encrypted and safe In customized softphone versions the username and password you enter on the login form will automatically be used for authentication by your service provider Your profile can be stored on a public server so when you sit at another computer your settings and contactlists can be downloaded and you don t have to type it again If you don t need this feature than just check the Login automatically checkbox to get rid of the login form l Where can I store my profile Your profile can be stored on a public server so when you sit at another computer your settings and contactlists can be downloaded and you don t have to type it again With Skype MSN Yahoo etc this thing is very obvious but with MizuPhone you are free to choose your provider s and your central profile location so it will require a little time to set up but it is more secure If you don t have access to such a central storage location then create a free Mizutech account because Mizutech will give your profile storage on their servers for free Your profile is encrypted except when using advanced XCAP storage option when the server will manipulate your profile and thus it cannot be encrypted by default l Microphone volume is not saved It is not saved when you modify the volume during the call it will be appli
11. 091 the acronym stands for Interactive Connectivity Establishment developed by the IETF Internet Engineering Task Force Check this checkbox to make NAT traversal easier Auto QoS this will enable the automated Quality of System Check checkbox Silence Suppression to eliminate computing capacity wasted on parts of a conversation when there is only silence transmitted Cache DNS records this will store the DNS records Signaling packet loss concealment will conceal packet losses in signaling Jitter is the delay with which a delayed packet comes measured in milliseconds By default this is set to 30 300 at will change its size dynamically based on your network conditions Increasing max jitter may help if the voice quality is poor You can set on which protocol ports to listen in the Listen on frame UDP is the most efficient protocol for SIP A click on the System settings button shows the windows network properties window and you get some NAT help if you click on the Firewall Router Guide I SIP Settings Under SIP settings menu you can set everything related to the SIP protocol The checkbox Register interval and it s value to the right set the time interval at which REGISTER messages are sent to the server Rison Presence interval and the value to the right sets the aiik Presence intervat 1200 V Use PUBLISH E Enable session timer interval at which
12. User s Manual Softphone documentation YU Z S 45 S A lt L U Par J N 59953989989989909099099099 DDD DDD DD DDDIDDDD DDD DDDDDDDDDD DDD 5 DDD DDD SDDS DDD DD DD DDD DD DDD DDDDDD DDD DDDDD DDD DD IDDDDDDSD DSSS DDD DDDD IDDDDDDDDDDDDDDDDDDDDDDD DDD DDDDDDDD DD DDD DDD 3995999899990899909909099 DD DDDDDDDDDDDDDDDIIDDDDDD DDDDDADDDDDDDDDDDDDDDDD D p 4 j j i j AAAA ENANA DDD DDD dy pap pap pap DDD pap No j SEY en J D sos iW j j j j RII IOI ENNIS NESSES SSCS ANANA NAN ESI SASA SA SA NASA SA SANASI SENA ANN A E E E NAN DESA SA SA SA SA SA SA SA SA SANA NANA ANEN ASA SA SENA SA SE SE SA SE AA AN NAN ASISA SASA SA NA SASI SI SASI SESA N A rete er reer EAS ESENE IA IA E SA IA E A TT p j b b p b b p b b b p b KAN bp 3350990999980980999 DPD2PPDPAPDPPADPDRADDDDD AARAA DDD DDD DDD DDD DDD DDD DDDDDDDDDDDDDDDDDDDDDDDDI DODD DDD DDD DDD DDD DDD DDD DDD DDDDD DDD SD DDDD naan ol i ji i ji D 5 D 5 5 2 DDDDDDBDDDDDDDDDDDDD NANNNNNNN izutech M Introduction License and Copyright This document is copyrighted by Mizutech SRL copyright Mizutech SRL Disclaimer Mizutech SRL reserves the right to change any information found in this document without any written notice to the user No warranty is made in regard to specifications or features You must accept the license agreemen
13. ad your profile and Download profile now to download your profile f Archive Here are the archive settings You can keep the history chat messages voice records video records and settings backup for the time interval set in the fields to the right 1 day 1 week 1 month 1 year and forever Allow calls from Blocked users anyone only people in my Contact List noone Allow chat from anyone only people in my Contact List no one Automatically receive video from anyone ask if not in my Contact List ask always iy se Block this person p New people add to contact list automatically Black all messages containing ask me always ask me only on presence don t add to contact list Call transfer auto ask Y Allow call forward never block Hide my identity FAQ Keep history for Keep chat messages Keep voice records for Keep video records for Settings backup Privacy S In the frames on the left side you can set how and when you let people contact or disturb you Unblock selected users in the frame Blocked users with the Unblock selected button or block people selected in the list below with the button Block this person Filter messages containing ugly words by introducing these into the field Block all messages containing Check Allow call forward to allow call fo
14. ail instead of local voicemail check the box Forward calls to remote i Fax This form lets you select between various settings related to Fax image transmission and reception The next frame FAX mode lets you select the way fax messages are coming Check the box Use ECM ECM stands for error correction mode to improve the quality of received faxes Check Auto accept to automatically accept incoming faxes Set the directory in which faxes are stored in the Incoming fax directory frame by clicking on the button lt and use the link Show to go to incoming faxes 1111 Credit 498 75 ap M Set Shared Directory SANE PUS Bes with pou fiends Profile storage Guach and settings sii he stared here Accept FAX Never Autodetect OnT38 Always FAX mode Analog Audio Pass Through Digital T 38 Force Analog Audio Pass Through Only Force Digital T 38 Only v Use ECM Y Auto accept Incoming fax directory Show C Documents and Settings Szabolcs Application D Storage You can share directories with your contacts in the Set shared directory frame clicking on the button and selecting the directory Store your profile on a different machine other than your computer on a HTTP location or on a FTP server introduce username password and URL Use the links Upload profile now to uplo
15. answer or on call reject In the next F On Busy status OnBuystaus frame Call forward set the phone Y On Don t Disturb Status On Don t Disturb Status F On No Answer OnNoAnswer numbers where to forward calls in the eae On cal Reject S cases specified always while already in Greeting voice prompt z Remote voicemail ae SSS call on busy status on don t disturb Y Send missed calls to my email address No Yes Ato f Address status on no answer or on call reject Set busy status on don t disturb status on no a greeting voice to be played a file in the Al callers 30 sec E Forward calls to remote g 9 P 4 p Greeting voice promp field Check the accept call from answer timeout boxes Send missed calls to my email address and Send missed messages to my email address to listen to missed calls and read missed chat messages from your email box Check Auto accept calls from All callers to automatically accept all incoming calls from the specified telephone number or address In the No answer timeout frame set the time interval after which the voicemail or call forward should activate in the case of no answer In the Remote voicemail frame choose to use the settings to check for new voicemail events or not or automatic Introduce the User interface number or address to call for remote voicemail If you use remote voicem
16. atvaniced users wy Allowed headers All Signaling Address Always force public address Use public address when possible Auto detect whether to use private or public address Use private address when behind NAT Always force private address Compatibility Media Address Always force public address Use public address when possible Auto detect whether to use private or public address Use private address when behind NAT Always force private address Address in SDP has priority Dynamic No Always T Allow forked media SP servers has ferant MAT handing mechan Top 68 CASTE OSE SAUTE HPAL CROHNS SOME POREM dp the first sign iy ta change te tise pavate aottess hahida AIS one abst ECSEDI ols ar there ane ne vice Codecs Set different priorities for the list of audio and video codecs available The softphone will use only the codecs that have the Use this codec checkbox checked In the Audio codecs priority you can set the codec priorities as they will appear in media offering SDP The lower the priority number the higher the priority Under Video codecs you have the choice between 7 video codecs The default setting for Video quality is medium but you can use low bandwidth and HD quality too Mark the checkbox Retry with all codec on call fail to improve your call success ratio tting ompi Sen Compatibility You should use th
17. box Automatically start with windows Check Associate with callto links to make the program handle VY Automatically start with windows V Associate with callto links V Autodetect new versions E Allow multiple instances V Optimize CPU load Trace to fie WiewLogs Trace Level Basic PeopleDetect Search and Ask x Show me idle after 10 minutes of no activity VY Publish Speaking status while on the phone E Auto add dialed numbers to my contact list On contact double click Last action Start a Call Start a Chat Do Nothing Advanced manual configuration Module User interface all SIP links auto launch the softphone when you click on a SIP URI check Auto detect new versions make this application automatically search and install newer versions Check Allow multiple instances to start 3 4 or more instances of the program all running parallel and each logged in with a separate username and password If you check Optimize CPU load than the program will run more efficiently lowering its priority while in the background and increasing the priority while you are in a call By checking the checkbox Trace to file all logs will be saved to a file You can set different levels of logging in the Trace level list from minimal to max log level including RTP log To have a view at the current activity of the application press View logs button
18. can be launched or controlled in response to MizuPhone events In this way MizuPhone can be easily integrated with CRM application or can handle useful tasks For example you can ring to your home number and an action can happen like a video camera being started automatically There are more than 15 events predefined like call start call stop dtmf received etc You can write any command launchable from windows command prompt There are a couple of predefined keywords which will be replaced to their meaningful value when applicable like xusername xcaller xcalled xduration etc You can launch an embedded webpage like this embedded www mywebpage com params If you want a webpage to be displayed for every incoming call with the callernumber as a parameter like www mycrm com phonenumber 123456 you have to do the following steps Install the scripting engine Tool menu gt Add ons gt Scripting gt Install Go to the scripting configuration File menu gt Advanced Settings gt Scripting Check the Enable checkbox Set the In call start value to www mycrm com phonenumber xcaller Clear the other unneeded settings From now on your webpage will be displayed with every incoming call with the caller number as the parameter On oa DONS ie il Routing You can explicitly set the exact name number and the used sip server if you have more than one at every call However if you don t specify these setti
19. d on your VoIP provider callback service capabilities When the VoIP service allows the callback service you should see your main callback access number listed here Toolbar Under menu View Show Hide Toolbar you can reach four important functions with one click on the icons the plus sign to add a contact the magnifier to search contacts the people icon to make conference calls the person with a pencil to edit your profile the wrench screwdriver to go to basic settings and the loudspeaker sign mute on off I File Menu I Change online status By default you are available but you can change that from this menu or with a click on the little triangle left to the Available text in the lower left side of the application window Edit your profile this will open the My Details tab where you can introduce your data your User Name Display name Full name your email address one or more phone numbers leave a comment introduce your homepage if you have one and a favorite link in the corresponding fields Pressing the More button shows the second part of this tab where you can introduce more data about yourself like occupation the organization you belong to your language country address birthday gender whether you are married or not logical URI URI stands for the full SIP address contact URI and paths By clicking Load from Vcard or Save to Vcard you can l
20. e with sip extension The file must contain an URI or it has to be a configuration file i Login Depending on your version the login username password can mean the followings e Username password to protect your local profile e Mizutech username password for free Mizutech SIP server and profile storage e Username password for your VOIP provider sip server Functions If you don t already have a Mizutech account click on the New user link and enter your username password If the Create Mizutech account checkbox is not checked only a local profile will be created to protect your configurations and history from other users on the same computer If you use the softphone on your private computer you can check the Remember my password and the Login automatically checkbox but if you use it from a public place make sure that these checkboxes are cleared and always click on Menu gt File gt LogOff when you are finished Change the language for your needs currently English Swedish Russian German Romanian and Hungarian is available and hit the Login button to begin Once you re logged in the word Connected will appear in green on the bottom of the application window and the text Available will appear in the lower left corner of the application window by default you are available but you can change that with a click on the little triangle left to the Available text Voice calls
21. ed example edit example color code there to set the font type style and size of label fonts Edit font sets fonts in the edit fields Tab font active and Tab font inactive set active and inactive tab fonts Other font sets the button fonts and Reset resets the settings to the original values To change the icon images go to the Icons tab Here you can set the icons and logos of 11 buttons and shortcuts Dial pad images Logo Program icon Disabled call button image Reload button image Accept button image Dial button image Call button image Hangup button image Disabled Hangup button image and Close button image Select an icon from the icon list below and select status icons lower down you can replace icons used on the Graphical User Interface on this form Click Apply now to apply your settings or click Reset all to reset to default values Custom images must be copied to exe path images custom directory You may need to restart the program for some changes to take effect To save all appearance settings in a configuration file choose tab Export and press the large Export current customized settings button I Application Under Application menu there are the settings related to application behavior under windows To make the program start whenever the computer starts check the check
22. ed only for current call But you can modify permanently from File Menu gt Settings gt Devices l Sometimes the phone dials the same number twice This is because the softphone tries to initiate the call on multiple paths with different via branch And it seems that the other end cannot handle separate via branch correctly You can disable this from File Menu gt Advanced Settings gt Sip Settings gt uncheck the Allow forked requests l How to change my account You can just logoff from File menu and enter the new login username and password When a headset is connected via the Audio port on the computer the computer doesn t ring at incoming calls You can control the ringer device from File Menu gt Settings gt Devices Copyright Mizutech SRL All rights reserved
23. elete quickly all contacts o Delete all settings and contacts this will delete all settings and contacts o Diagnostics this menu makes an analysis of your computer about SIP relevant data Help Menu l Documentation This menu shows the actual MizuPhone html Help file For customized softphones this link can point to one of the provider web pages For example a FAQ page How can other people contact me This is a little program that lists your availability info in the large text field of the My Availability tab Read it through carefully if you don t know how other users can contact you MizuPhone Homepage This feature will load the home page of the www mizu voip com address in the Company site tab Ij Check for Updates Will check the available updates Enter registration key Enter here the registration key to validate the product l About It shows the program version You can read the License Agreement the Copyright by clicking on the links and you can also send an email to the support team by clicking on the Email to support link Settings Mizu Softphone settings can be simplified if you choose basic settings you will see only the most important settings To see all the settings choose menu File Advanced Settings or check the checkbox Show advanced settings after menu File Basic settings In the following sections you ll find a detailed description of all
24. emote desktop Right click on a contact select Remote Desktop and you will be logged in on your contact PC You can work on your peers desktop remotely This feature is enabled only between MizuPhone users but it is compatible with every sip server the sip server will see an ordinary call only with a special codec Send Receive Faxes You can receive fax images by setting an account as a fax channel In this case the calls will be treated as faxes no local ringtone is generated the incoming fax messages are stored in the predefined fax directory converted to pdf To send fax messages select Menu gt Actions gt Send Fax or alternatively you can mark some users as being fax devices check the Is Fax Device checkbox the User details More tab in this case when you right click on the users the Send Fax option will appear Click on it select the fax image bmp or tiff and push the Send button For a good free tool to create FAX images please check PDFCreator After you install it you can print any document in FAX format Configure PDFCreator to Save as TIFF G3 fax encoding with EOLs i Voicemail MizuPhone supports the voicemail related SIP RFC S and additionally implements local voicemail functionality Voicemail can be configured at File Menu gt Settings gt Voicemail Check the Show advanced settings checkbox Functions to see more options here You will be notified when y
25. ese settings if you have signaling or media related issues with your VolP server Select Basic only Extended Non Standard All from the Allowed headers list The signaling address and the media address IP addresses can be set for the followings always force public address use public address when possible auto detect whether to use private or public address this is default use private address when behind NAT and always force private address The default setting for Address in SDP has priority frame is dynamic but you can set it to has no priority or has priority always Check the checkbox Allow forked media to enable the softphone to initiate multiple media streams on call start Y Use this codec Priority 10 Frame packet S V Use this codec Priority 10 Video Quality Medium V Retry with all codec on call fail User interface Devices This menu is for setting the audio and video devices used and the volume of these devices In the Microphone list select the Sound card or chipset that is used for the microphone and set the volume of your Microphone Ink v microphone In the Speaker list select the device Volume Soon lak used by the speaker and set its volume Select the Vere _ ____ device used for ringing in the Ringing list Check default Vane lt lt Ring pc speaker
26. ete button Introduce any name you iid Account Name Accounts see like in the first text field Account name introduce the a See z _ Proxy Address domain address into Domain This has usually the form Network Username domainname sipport or ipaddress sipport where the Pea sip port is by default 5060 don t change that unless Auth UserName your SIP service provider tells you to do so In case when V Use this account a different proxy server n introduce th oad settini iom template different proxy server needs to be used oduce the w i proxy address into Proxy Address text field The username and password that you specify in the next m two text fields are the SIP username and SIP password Connected apalai Account status Connected not your external login data Auth UserName have to _ Successfull registered be used when your private and public username is different Check the checkbox Use this account to use that account if this is not checked it won t appear at login You can also load settings from a template file in the next text field with the Load button f Dial Plans This menu makes it easier to use prefixes In the first frame Number rewrite rules global are the prefix rules defined by you Introduce the original number or prefix in the first text field introduce the prefix you might want to remove from the beginning of the phone number in the second t
27. ext field and or the suffix you want to remove from the end in the third text field and or add a prefix to the beginning of the phone nr in the fourth text field and or add a suffix to the end of the phone number in the fifth text field Click Add to add the modified phone number to the list in the next text field or select one and press Delete selected to delete it In the next text field Routing preference for the selected account you can add phone numbers or prefixes for the selected account above Again delete these if you want with the Delete selected button Local IP Local Domain Local Signaling Port Local RTP Potts Enable STUN VY Enable rport Vv Enable UPNP Enable ICE V Auto QoS E Silence suppression V Cache DNS records Signaling packet loss concealment Jitter Ea po msec er on 7 UDP P TCP System Settings Firewall Router Guide User interface M Number rewrite rules global Original Number or prefix Remove from bgn Remove from end Add to begin Add to end Ood Delete Selected 0040 Routing preference for the selected account Number or prefix a Delete Selected Network The local network related settings are presented on this page Introduce a local IP only if there is a multi home configuration force this IP only in that case otherwise leave the default
28. first field The second field is for the domain on which the service runs Introduce here the IP address of your SIP service provider followed by a colon and the sip port number used 5060 by default Introduce a username password in the fourth and fifth field that is going to be your SIP account The Use this account checkbox serves to separate the used accounts from not used accounts Click Save When you are connected the message Connected appears on the lowest line of the MizuPhone window in green Otherwise you will see the corresponding error status in red You can connect to multiple VoIP servers at the same time by introducing more accounts Note for customized softphones the SIP username password needs to be entered on the main login form All other settings are usually preconfigured by your service provider Once the client is registered to the VoIP server you can start to initiate and receive calls or other activities fine tune your settings add contacts start video calls start conference calls send file send chat etc Functions Starting MizuPhone can be started in multiple ways e Started automatically with windows Click on the MizuPhone icon on the bottom right corner of the desktop e Use windows start menu or double click on the desktop icon e Pressing Ctrl Alt M e Click on a browser hyperlink Example lt a href sip 4444 domain com gt call displayname lt a gt e Double click on a fil
29. ick Dial to dial the chosen address or number and Hangup to interrupt the call Check Hide my identity checkbox to hide your ID and Add Request video to use video i History You can see the history of your activity on the History tab menu View Show Hide History You can call directly from here too just selecting a contact and hitting the Call button Voice and video recordings are also available from this page Ij sms You can send an SMS to any phone number you wish using the SMS tab menu View Show Hide SMS by selecting an account in the Account drop down list introducing your phone number into the My Phone Number text field the destination phone number into the To text field or choose one number from the list by clicking on the Phonebook button and introducing your text in the SMS Text text field and clicking the Send button This feature must be supported by your VoIP service provider to work I Phone2Phone User interface M On the phone to phone tab menu View Show Hide Phone2Phone you can call somebody from your telephone number with this software Select an account from Account drop down list introduce your phone number into My Phone Number text field and click on the Call button This feature must be supported by your VoIP service provider to work Callback This feature will depen
30. if you want that the PC speaker E Ring PC speaker rings too After selecting the device used by the default Webcam you can select between 6 improvements to Take a video snapshot your application AGC stands for Automatic Gain Control AEC is an acronym for Acoustic Echo Cancellation Stereo to convert mono sources to stereo Denoise for noise suppression and background noise cancellation PLC Packet Loss Concealment and RTCP to send RTCP packets too Click on the Wizard link to start Windows s own e Fols D aa amp 9 9 2 15 Audio and Video Tuning Wizard and or on the link Audio settings to show the Sound and Audio Devices Properties and the Windows volume control A click on the Camera settings link will bring you to the settings of your camera f Sounds This menu lets you set the voice files for all the events like incoming call outgoing call etc Select the menu in the list check the checkbox Play a Sound and select a file to play in the drop down list 4 pus g ee Incoming call A Playa sound For some events Show message is available too use Api Outgoing call Outgoing call ring sound_events it if you need it Use the checkbox Silent mode if you a pe tise rl P zi daian Busy ti E want the Mizu Softphone to work in silence anan enaa cones Beep PC speaker Contact goes offline Program start Program stop Other Event
31. l the scripting add on to start any external program on specified events For example you can open a webcam in your home with a call or open a webpage when a call arrives Click on the Install button to install the scripting module Clicking on the Options button will show the File Advanced Settings Scripting menu here you can set the actions Installing the VoIP hacks will protect you from VoIP related hacking activities If you click Options in the VoIP hack frame it will show the Security menu from Files Advanced Settings User interface Advanced o Export Import will export or import contact data An Import action will show the Credentials form where you can introduce the necessary contact data username password and click on the button Extract Contacts This will import contacts from the remote host o Download profile with this menu you can download your profile Upload profile If a remote storage is defined upload your profile with this menu o Restore settings Restore your settings from a given date On this tab called Restore in the first drop down list are the Softphone settings backup files sorted by date Settings backups and in the second drop down list are the backup files of the contact s also sorted by date Click on the Restore buttons to the right to restore these O o Delete custom status messages will delete the custom status messages o Delete all contacts here you can d
32. n the contact panels e From the Menu gt Action choose Send Instant Message From the Chat tab you can select the desired number if the selected contact has more than one and the preferred sip server if you are connected to more than one sip server After this you can send plain or formatted html message to your peer depending on your configuration default is html You can insert emoticons and set text color and style too Video calls When already in call right click to the contact and select Add video There are lots of video codecs to choose from Make sure to fine tune your preferred video bit rate to achieve the best possible quality You can make even HD quality calls if you have enough hardware and bandwidth Functions MA Conferences OMen support tii BAX When you are in a voice or chat session you can always add more File Contacts Actions View Tools Help participants to the session The conference is handled by the 1mm z g Credit 498 75 GBP softphone local mixer so you can speak with other people even if your VOIP provider doesn t support conference The standard SIP A ae S Camille29 849849 conference protocol is also supported so you can be invited to such a amis Erica22x 3224941 conferences too Fred22 159753 E George19 45978 Ian26 786411 Contacts James21 james21 Jessica498 498498 Contacts can be easily added dropped renamed imported or b Maggie 459745 expor
33. nder Detailed description Settings Fax To open the fax directory click on the text Open FAX Directory Click Close to close this tab I Logs This is a very useful tool if something is not ok and you can t find the problem This will open the Logs form where you can see live the dialog between the softphone application and the sip server Click on the Open Current Log file button to see the entire previous log in a separate txt text file in Notepad This log contains the SIP dialog as well as the server log Tools Menu ll Configuration wizard this menu will show the Basic configuration tab The configuration wizard contains settings which are vital to the proper setup of Mizu Softphone Click on manual configuration if you want a detailed custom setup Otherwise click on button Next Introduce your full name and your email address in the two corresponding text fields You ll be able to change these settings anytime later selecting Edit your profile from File menu Click Next Introduce account name the sip domain which usually has the form IPaddress sipportnumber the port number is by default 5060 don t change this unless your service provider tells you to do so In the last two fields introduce your SIP username and your SIP password Click Next to select your bandwidth after selecting it click Next Under Devices tab you can select all devices used mic
34. ngs the softphone will automatically guess the best sip server for your call based on your call history and the called prefix You can also type a complete URI number address port instead of a name In this case the call will be routed through the server specified by address port The address part can be a domain name or an IP address You can also control the dialed number by the Dial Plan File Advanced settings Dial Plans MizuPhone can send the initial INVITE Sip message to multiple addresses where a contact can be It always remembers the contact s last location so even if your SIP server is down you can still call your contacts For proper RTP routing the softphone will automatically detect your network nat and firewall and will try to pass them correctly using various technologies firewall control UPNP STUN ICE and other proprietary methods When the remote party RTP port is not obvious it can start to send the RTP stream to multiple locations and will choose the one from where it receives answer User interface ET Hot Keys Function Keyboard Shortcut Launch application Ctrl Alt M Answer Enter Hang up Esc Hold Mute Spacebar Increase Decrease Volume Up Down Arrows or Login To log in proceed as described above at Quick Start For full version of the softphone this login is used to store your encrypted profile You will have to enter your SIP account details later in the
35. nterface It is fully interoperable with most of the VOIP service providers VOIP software and hardware workstations notebooks PDAs IP Phones etc Mizu Phone is highly optimized it doesn t consume your system resources and it doesn t disturb you when you re working When you use it for HD quality video calls it can take advantage of multi core systems Features Features VOIP calls Multiple accounts multiple SIP server registrations Ultra Wideband codec High Definition quality video calls depending on your camera and bandwidth Instant messaging and presence using the SIMPLE protocol Presence session timers SMS Phone to phone and callback Mute Hold Redial Transfer Forward Conference Local and remote voicemail File transfer and file sharing compatible with any SIP server History with audio and video records AEC acoustic echo cancellation automatic gain control VAD PLC Denoise filter Auto QoS Dynamic Jitter Audio Codecs G711 PCMU PCMA G 723 1 G729 G726 G722 iLBC Speex GSM Video Codec MPEG1 MPEG4 Theora DIV3 MJPG H263 H264 Fax InBand and T38 Network handling UPNP STUN ICE firewall and NAT detection Transport protocols UDP TCP TLS XCAP WebDAV FTP and HTTP profile storage LDAP Outlook WAB Vcard CSV contact import DTMF Inband DTMF or SIP INFO messages Balance credit display Microsoft Outlook synchronization LDAP WAB contactlists Fully encrypted communications prot
36. o the Destination Number text field Use the button Phonebook to introduce the number faster Click on the Call button The charge for this call will go in the account of your phone number Contact actions If there is a selected contact clicking on contact actions has the same effect as right clicking on the contact itself It shows a list of the following actions send chat call video call remote desktop share file send file send SMS send Email rename delete block move to group view history and edit contact details View Menu i Top and transparent Means that the MizuPhone window appears on top and is transparent l Always on top Means that the MizuPhone window appears at top stays always on top Transparency The Transparency dialog window will appear you can introduce a value between 50 255 where 50 is the most transparent and 255 is the least transparent Show Hide This will show or hide the items in the submenu f Sort contacts by User interface Here you can sort your contacts by provider whether they are online offline name and usage Received fax Open the Received FAX tab here you can see your received faxes Clicking on the Open Selected button will open the selected image Delete selected will delete it Click on the text Show fax settings to see the fax settings these are discussed in details later in this document u
37. oad personal data from a file with vcard extension or save personal data in a file with vcard extension By clicking the View contact details read only text you can lock the contact details form and make it read only f Print Under Print you ll find easily understandable submenus Print what you see means to print everything that is on the screen Print current contact will print the contact data of the currently selected contact Print contact list will print the list of contacts and you can use Print history to print the history Basic settings This will show the Settings tab but with the basic submenus only appearance application accounts sounds voicemail Go to Detailed description Settings to find a detailed description of these functions Advanced settings This will show the Advanced Settings tab Go to Detailed description Settings to find a detailed description of all of these functions I Logoff Press here to log off from the application Exit Press here to exit from the application Contacts Menu User interface l Add new contact Will show the Add contact form with three tabs The first Add contact manually has the most important text fields where you can introduce the name in the Contact s display name text field his her username or phone number in the Username or Phone Number text field an Email address into the next
38. ocol and media too Intelligent P2P based network path detection will work even if the server is down Customizable interface and language Si Se a a Se SN ALARAS Installation Minimum system requirements Intel Pentium II 500 MHz 128 MB RAM Windows 2000 XP Vista 10 Sound Card IP network connection Internet Explorer and a headset For HD video calls you need a HD quality camera device minimum directx8 compatible VGA card and a modern processor 2 GHz Download You can download the SoftPhone from the Mizutech webpage www mizu voip com or directly from this link http www mizu voip com Portals 0 Mizu_Install exe Install to install choose the installation folder and follow the instructions the installation will take less than 1 minute Quick Start Quick Start Login to the softphone with profile username password If you are a first time user click on the New user label and enter any Hy 498 7 3 username password This is not your SIP account info it is there to be A Contact ao able to separate multiple users on a single computer in an internet oe m coffee for instance On your home PC or laptop you can check p Remember my password checkbox to have your data introduced ete automatically the next time you log on and check Login jatwo automatically to automate that too Phone number Once logged in under File Basic Settings menu choose Accounts Introduce your account name in the
39. our servers has new voicemail messages if the Remote Voicemail option is set to Auto or Yes For the local voicemail to work you have to set your greeting sound and the circumstances when voicemail will be activated always on busy etc I Call forward The call forward functionality can be set on the Voicemail section Just specify the phone number s if you want your calls to be forwarded always on busy etc You can be notified by missed calls IM messages if you activate the send missed calls messages to my email address checkbox In this case you need to specify your email address correctly for your profile because notification messages will be sent to this address File Menu gt Edit your profile Additionally you can accept incoming calls automatically by filling the Auto accept call from edit box Other Tasks For a complete set of communication channels there is also a built in quick link to your email client Just right click on a contact and press Send Email Alternatively the embedded email client can be used to send emails You don t need to have a working email client in order for this to work You can also send SMS messages to mobile phones SMS messages are sent like chat messages but the number of characters is limited to 160 and the format is always plain text Scripting The scripting module can be installed as an Add On Any external programs
40. presence information is sent to the server If you check Use Publish your presence and Netwo Allow forked requests contact information will be sent to your SIP server i win eS a e using the PUBLISH method Check Enable session yea use timer to measure the time spent in conversations If i AEA you have more telephones or communication devices Securty logged in with the same ID check Allow forked a E EEPO an requests and an incoming call will ring on all the E Only encrypted sessions Default protocol TLS devices logged in The first device to answer takes control of the incoming call Check at Auto mute inactive calls to silence calls that arrive while you are in a conversation Check Keep alive interval to let the application send keep alive messages the default value of 25 seconds is sufficiently dense You can set the keep alive message too in the Keep alive message User interface frame to the values Auto Empty line or Notify Under SIP Settings menu you can find the security settings in the Security frame check the checkboxes Use blowfish and compress Encrypt signaling TLS Encrypt media SRTP and Only encrypted sessions to increase the security of your conversations The most convenient default protocol is UDP but you can select other settings in the Default protocol list Click Save to save your settings For
41. rophone speaker the ringing and your webcam To use Windows s own audio tuning wizard click on the Wizard link To show Windows volume controls click on Audio settings link To set up the camera click on Camera settings After you have set up all the devices click Next Import contacts by selecting an operation at the Select operation drop down list click Next By now you have completed the configuration wizard Click Save to save your settings Network fine tune This advanced feature will fine tune your SIP specific network and other settings Click on Start to start the wizard this will take no more than a half a minute Click Show details to see the details of the network fine tune wizard Packet loss will give you the ratio of lost IP packets Avg Roundtrip is the time it takes for an IP Packet to reach the server and to go back Jitter means the delay of a packet Click on the button Auto configure to have these settings automatically configured Audio Wizard Will start the Windows audio wizard I Search for a VoIP provider Will show the VoIP Providers tab Here you can add to your existing accounts a predefined VoIP provider or you can search for a VoIP provider which provides you the least expensive services in the second frame or you can add a Mizutech account by clicking on the Add Mizutech account button Add ons Open the Add ons tab Instal
42. rward and check Hide my identity to hide your identity Click Save to save your settings or Cancel to set up later l can t receive incoming calls If you use a NAT or firewall that cannot be handled automatically by MizuPhone you can explicitly set the listening SIP and RTP ports on the softphone then configure your device router NAT or firewall to route the requested ports to your softphone setup a virtual server configuration You usually have to route the default SIP port 5060 and some RTP ports for example between 50000 and 50005 And of course you have to be registered on your SIP server s How can I get the best voice quality The best quality built in codec is SoeexUWB speex ultra wideband but in order to be used your peer must also have this codec PSTN calls don t have wideband codecs because of their characteristics For this codec to work properly you will need a quality 45 kbits upload and download 29 kbits for raw codec payload rtp and udp payload some signaling To achieve the best quality you must use a headset If you hear noise enable noise suppression If you hear cutting voice check this FAQ The voice quality is bad How can I improve the voice quality Enable the silence detection Increase the jitter buffer Use a low bandwidth codec for example iLBC Make sure that some other program doesn t consume all of your CPU time Make sure you have at least
43. s Coenen E Silent Mode User interface Messaging In the first list select the way DTMF dual tone mode frequency messages are sent In Message type select how to send chat messages Checking the Send typing notifications means that a notification will be sent Message Type Autodetect v V Send typing notifications Y Enable background photo transfer Append to SMS V My name while you are typing a message to a contact Enable background photo transfer will transfer a photo within a sip message With the settings in the Append to SMS frame you can append your name or a custom G Custom message Thomas Edisor Send message by pressing Enter Btn Messaging Ctrl Enter message to every SMS sent For sending a message you can set to use the Enter button or the CTRL Enter Sounds combination In the next frame Send E Mail via you can select to send Email via the embedded mailer in Send E Mail via Embedded Mailer Your Default E Mail Client Mizu Softphone or to use the computer s default Email client Voicemail wi In Activate voicemail frame you can set Credit 498 75 GBP A Ac pian BPS in which case a call should go to 1111 81 95 156 98 voicemail always while already in call on Activate voicemail p Call Forward E Always Always W While already in call While already in cal
44. t LicenseAgreement txt before you use any Mizutech software Trademark Acknowledgement LINUX is a registered trademark of Linus Torvalds in the United States and other countries Windows is a trademark of Microsoft Corporation registered in the United States and other countries OpenH323 are licensed under MPL VideoLAN is a software project which produces free software for video released under the GNU General Public License GPL version 2 UltraVNC is licensed under the GNU General Public License Some video or audio codecs usable by MizuPhone requires patent license per channel unless it is used in pass through mode For modules licensed under the GNU General Public License the source code is included on the install CD Other logos products brand names and service names contained in this document are the property of their respective owners trademarks or registered trademarks of their respective companies Introduction Mizu SoftPhone is a VoIP client application a SIP open standard compliant software that acts as a unified communications endpoint including the possibility of using a virtual telephone instant messaging video conference calls and seeing who is present on the network With MizuPhone you can connect to any SIP server softswitch proxy registrar on the public internet or on your local area network MizuPhone purpose is to combine the SIP compatibility with Peer to Peer intelligence relying on an intuitive user i
45. ted from Menu gt Contact To see and edit a contact profile click Norah 2734845 u a j Sarah 789468 on the Details link or double click on the contact photo When a new Kg silviazox contact is detected by presence or automatic neighbor discovery you Steve22 will get a confirmation form when you can accept or deny the E Lisa_i6 presented people If somebody spams you you can easily put it on the Lynn4x4 blacklist and you don t receive any more messages from that person Minnie To force a neighborhood discovery click on Menu gt Contacts gt Find People near Me If you have many contacts you can put them is separate groups Menu gt Contacts gt Create new Group details D amp a Actions Abigail 18 229154 File sending sharing Right click on a contact and select Send file You can send files only Q to other MizuPhone users but the protocol is compatible with every SIP server the sip server will see an ordinary call only with a special codec v iS Available Connected You can configure a shared directory on your computer in Settings gt Misc Your contacts can access this file in an easy way To access other contacts shared files just right click on the contact and click on Shared Files If this option is not available than the contact doesn t have shared files or doesn t use MizuPhone Remote desktop For an easier collaboration you can use the R
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