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HP Color LaserJet 3000/3600/3800 Series printers User

1. eee LU Le 4 Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing down with the stamp area farthest from the printer and the short edge toward the printer Slide the envelopes into the printer as far as they will go without forcing them 5 Adjust the guides to touch the envelope stack without bending the envelopes Make sure that the envelopes fit under the tabs on the guides L ee iy Imn l val Printing envelopes 1 Iftray 1 is configured for a specific size use the printer control panel to set the paper size for tray 1 to match the envelope size that you are printing 2 Specify tray 1 in the software program 60 Chapter 4 Printing tasks ENWW 3 If your software does not automatically format an envelope specify Landscape for page orientation in the software program Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial 10 or DL envelopes EA NOTE For envelopes of other sizes adjust the margin settings appropriately 4 Click Print in the software program or printer driver Address ty
2. cccceeceeeceeeeeeeeeete tee e tee eteteeeeeeeteeeeeees 71 Setting the Color Option esse aanraai venstetecten nated ena eee nets 72 Using the HP Digital Imaging Options dialog DOX 0 eee eecceeceeceeeeeeeeeneteeeeeeeeeaeeeeeeeeenaaes 72 Using the Services tab ooren eee ee hue Adal eb ng eee eee 73 Using features in the Macintosh printer driver eee ceeeceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeaeeeeeeeeaaaeeeeeeeenaees 74 Creating and using presets in Mac OS X oe eeeeececceeeeeeeeeeeeeeeecneeeeeeeneeeeeeesiaeeeeeeetieeeeenenaes 74 Printing a cover Page rore etkenin sae latebanssdptadeiasdadesadsiaraadeaebnak E A 74 Printing multiple pages on one sheet Of paper cccceccceeeeeeee ete e eee teeeeeeeteeeeeeteeeeeeeeees 75 Seting the COlOFOPTOMS sera T A N 75 Printing ON SpeClalli MOA As e a a a a a a a e a a aa aeea aa 76 Transparencies zymiai ea aae aa ed aea aa aaaea a a a e tamil es aaa 76 Glossy pap P adins ie eo sl ae ea ee aa aa 76 Co lored pape r arinn a a a aaa aaea ace a a a aa 76 Envelopes ar e aeae eai a e aaa arada a agen Ae lane aaa 77 LADGIS T O O EE E te E E E tect ott ess tea E taas Jeatuueerdcaa 77 Heavy paper sues eid eee cated Bai a eee eed ee Dt ed 77 HP LaserJet Tough paper sireeni niet ihtieee evita tana et nds aaant 78 Preprinted forms and letterhead cece cece cece eee eee e eee eeeeeeaeaaecaeeeeeeeeeeeeeeeeeeeeeeeteeteneieees 78 Recycled papet sa e
3. a T Ws EE ZZ a s ae 1 Z Z ZA z aa 2 Figure 3 1 USB port connection 1 USB port 2 USB connector 44 Chapter 3 I O configuration ENWW Network configuration ENWW You might need to configure certain network parameters on the printer You can configure these parameters from the printer control panel the embedded Web server or for most networks from the HP Web Jetadmin software Ex NOTE For more information about using the embedded Web server see Using the embedded Web server For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Embedded Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect embedded print server is installed Manually configuring TCP IP parameters from the printer control panel Use manual configuration to set an IP address subnet mask and default gateway Setting an IP address 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press W to highlight EMBEDDED JETDIRECT and then press v 2 3 4 5 Press W to highlight TCP IP and then press v 6 Press v to select CONFIG METHOD 7 Press W to highlight MANUAL and then press v 8 Press WY to highlight MANUAL SETTINGS and then press v 9 Press W to highlight IP Address and then press v 10 Press th
4. 1 Press Y to identify which supplies should be ordered 2 Order the identified supplies See Supplies and accessories for more information Request accepted please wait The printer has accepted a request to print an internal page but the current job must finish printing before the internal page will print No action necessary Resend upgrade The firmware upgrade was not successful Attempt the upgrade again Restoring factory settings The printer is restoring factory settings No action necessary Restoring The printer is restoring settings No action necessary RESTRICTED FROM PRINTING IN COLOR alternates with Ready This message appears only for the HP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3000 Enable color printing on the SYSTEM SETUP menu Set RESTRICT COLOR USE to ENABLE COLOR 132 Chapter 8 Problem solving ENWW Control panel message Description Recommended action HP Color LaserJet 3000 The printer is set to print in black only but the job is in color HP Color LaserJet 3800 The message appears when the printer is set to COLOR IF ALLOWED and you or your software program are not authorized to print in color HP Color LaserJet 3800 Get your network administrator to set the user or program permissions that will allow you to print in color RFU LOAD ERROR An error has occurred during a firmware upgrade
5. Adjust the contrast on the control panel display See Display Brightness feature The printer is on but nothing prints Cause Solution The printer Ready indicator light is not lit The top cover is not closed Press Stop to return the printer to the Ready state Close the top cover firmly The Data indicator light is flashing REPLACE lt COLOR gt CARTRIDGE appears on the control panel display The printer is probably continuing to receive data Wait for the Data indicator to stop flashing Replace the specified print cartridge A printer message other than Ready appears on the printer control panel See Control panel messages The parallel port might have an MS DOS timeout error Add a MODE command to the AUTOEXEC BAT file See the MS DOS manual for additional information The PS PostScript emulation personality is not selected Select PS or AUTO for the printer language See Changing printer control panel configuration settings The correct driver is not selected in the software program or printer driver HP Color LaserJet 3000 and 3800 Series printers only Select the PS driver in the software program or printer driver Printer response problems 155 The printer is on but nothing prints Cause The printer is not configured correctly Solution See Changing printer control panel configuration settings The computer port is not configured o
6. cceccececeeenneceaceeeeeeeeeeeeeeeeecaaeeaaeeeeeeeeeeeeeeeeteeseneneaaees 47 To disable DEC LEC cssssi tei aeteadeivets snadeth AA a linea 47 Enhanced VO ElO Configuration 2 0 0 e cc ceececeeeeeeeeeeeeenneeeeeeeaaeeeeeeeaaeeeeseeeaeeeeseeiaeeeeeeeaes 48 HP Jetdirect EIO print SQrvers iciceccdssssccieesaviaadeecsveainarvessenataudcensaaancaeesseaasenenees 48 4 Printing tasks Coptroling priini ODS assita EEEN AATE AE 50 DOUMCE onpa anaia a a a a aA a E ia E a aa aAA 50 Type and Soana A a EAA Aa 50 vi ENWW ENWW Priority for print setings ccisete2edecdig testi ged dant ei odd desl stdeess dani cece EN 50 Gaining access to printer driver settings 2 00 0 eeccceeeeeeeeeeeeeeeteeeeeeeeaeeeeeeetteeeeeeeetneeeeeeeaas 51 Selecting Print MEGIA icsccces secede sens euededeed ease cede Mince dee eaii aiin iade Ei iin eiiiai 52 P pef tO VOI veces sates Bai Fs ane tts o easa eaea Sane ad ceed ena dated at daca aa a eel 52 Paper that can damage the printer ccccceceeceeeeeeeeeeeeeececaeecaeeceeeeeeeeeeeeeeeeeeeeteeteneieees 52 CONTIQUIING Vays moaiere ea A etic ae ee ie ee eit 54 Configuring SIZE eaoin i iene a ae Aa sia dae eh a E aae eA dia i Ei e 54 CONTIGUIFING ty PO EPE E E A E E E AT E eed eae E E A PA 54 Configuring tray 1 for custom paper ccc eecceeeeeeette cece eter tetteeeeeeeteeaaeeeeeeeeeetaaeeeeeeeneenaaees 54 Configuring tray 2 or tray 3 for custom paper ooo eect eeeeeeete eter eeeeeaaeeeee
7. e _ This is the best mode for using mixed media in a single print job Expanded sensing e Each time the printer begins a print job it stops the first page to sense the type e The printer assumes that the second and all subsequent pages are of the same media type as the first page e This is the second fastest mode and is useful for using stacks of the same media type Transparency e _ The printer does not stop any pages for sensing but distinguishes between transparencies Transparency mode and paper Normal mode e This is the fastest mode and is useful for high volume printing in Normal mode ENWW Automatic media type sensing auto sense mode 67 Tray 2 or tray 3 sensing Expanded sensing e The printer stops the first five pages fed from each paper tray to sense the type and averages the five results e The printer assumes that the sixth and all subsequent pages are of the same media type until the printer is turned off or goes into sleep mode or until the tray is opened Transparency only default e The printer does not stop any pages for sensing but distinguishes between transparencies Transparency mode and paper Normal mode e This is the fastest mode and is useful for high volume printing in Normal mode 68 Chapter 4 Printing tasks ENWW Using features in the Windows printer driver When you print from a software program many of the product features are available from the printer driver For comple
8. is a registered trademark of The Open Group Energy Star and the Energy Star logo are U S registered marks of the United States Environmental Protection Agency ENWW HP Customer Care Online Services For 24 hour access to updated HP printer specific software product information and support information using an Internet connection go to the appropriate Web site e HP Color LaserJet 3000 Series printer www hp com support clj3000 e HP Color LaserJet 3600 Series printer www hp com support clj3600 e HP Color LaserJet 3800 Series printer www hp com support clj3800 Go to www hp com support net_printing for information about the HP Jetdirect external print server HP Instant Support Professional Edition ISPE is a suite of Web based troubleshooting tools for desktop computing and printing products Go to instantsupport hp com Telephone support HP provides free telephone support during the warranty period For the telephone number for your country region see the flyer that shipped with the printer or visit www hp com support callcenters Before calling HP have the following information ready the product name and serial number the date of purchase and a description of the problem Software utilities drivers and electronic information e HP Color LaserJet 3000 Series printer www hp com go clj3000_ software e HP Color LaserJet 3600 Series printer www hp com go clj3600_ software e HP
9. 1 Press to continue 2 Turn the printer off and then on 3 Ifthe message persists contact HP Support 1 Turn the printer off and then on 2 Ifthe problem persists contact HP Support 8X YYYY EIO ERROR For the HP Color LaserJet 3000 and 3800 Series printers only The EIO accessory card has encountered a critical error 1 Turn the printer off and then on 2 Ifthe problem persists contact HP Support 124 Chapter 8 Problem solving ENWW Control panel message Description Recommended action 8X YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has 1 encountered a critical error Turn the printer off and then on 2 Ifthe problem persists contact HP Support lt Date gt lt Time gt To change press 7 To skip press STOP Access Denied MENUS LOCKED The printer has an internal clock that tracks the date and time You are prompted to set the correct date and time the first time you turn on the printer The printer administrator has enabled the control panel security mechanism You cannot modify control panel settings in this circumstance The message disappears after a few seconds and the printer returns to Ready or BUSY state Press Y to change the date and time Press Stop to skip this step You can set the date and time later by using the SYSTEM SETUP menu If the prompt appears each time you turn on the printer the clock is not working
10. 1 Reinstall the firmware 2 If the problem persists contact HP Support Rotating lt COLOR gt motor alternates with To exit press STOP key A component test is in progress the component selected is lt color gt Cartridge motor Press Stop to stop this test Rotating motor alternates with To exit press STOP key The printer is testing a motor Press Stop to stop this test SANITIZING DISK X COMPLETE alternates with DO NOT POWER OFF Setting saved The memory disk is being sanitized This process might take up to an hour During this time no jobs can be printed A menu selection has been saved Do not turn off the printer Wait for the process to complete The printer automatically restarts at the end of the sanitation process No action necessary SIZE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media size that is different than the size for which the tray is configured Printing can continue from other trays but not from this one 1 Make sure the media guides are adjusted correctly 2 Inthe PAPER HANDLING menu configure the tray for the correct size Sleep mode on The printer is in the sleep mode Any button press or the receipt of data clears sleep mode No action necessary The printer automatically exits sleep mode STANDARD TOP BIN FULL alternates with Remove all paper from bin The output bin is full Printing cannot c
11. EA NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Gaining access to printer driver settings Operating System Temporarily change settings for print jobs Permanently change default settings Windows 98 2000 Me From the File menu click Print Select the Click Start point to Settings and then click and XP printer and then click Properties The steps Printer
12. or to select the appropriate personality and then press v to set the personality 6 Press Menu to return to the Ready state Clearable Warnings feature EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only Use this feature to determine the display time of control panel clearable warnings by selecting ON or JOB The default value is JOB e ON Clearable warnings appear until you press v e JOB Clearable warnings appear until the end of the job for which they were generated To set the Clearable Warnings feature 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight CLEARABLE WARNINGS and then press v 5 Press amp or to select the appropriate setting and then press v to set the selection 6 Press Menu to return to the Ready state Auto Continue feature Use this feature to determine printer behavior when the system generates an auto continuable error ON is the default setting e ON An error message appears for ten seconds before automatically continuing to print e OFF Any time the printer shows an error message the print job pauses until you press v To set the Auto Continue feature 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight AUTO CON
13. to highlight the correct value and then press v If the value entered is outside the valid range Invalid value appears for two seconds The control panel display prompts you to enter another value The printer shows a message indicating the dimensions for the custom size Printing from tray 1 multipurpose tray Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 10 envelopes It provides a convenient way to print envelopes transparencies custom size paper or other types of paper without having to unload the other trays 56 Chapter 4 Printing tasks ENWW Loading paper into tray 1 AN CAUTION Avoid adding print media to tray 1 while the printer is printing or jams can occur 1 Open tray 1 B NOTE If printing on special media such as envelopes use tray 1 See Printing envelopes from tray 1 for more information 2 3 ENWW Configuring trays 57 Slide the width guides slightly wider than the print media 4 J l iN e A AN it 4 E m e re co 5 Place print media into the tray with the side to be printed down and the top short edge in first Ex NOTE If you are printing on two sides see Using 2 sided duplex printing for loading instructi
14. ENWW Using features in the Windows printer driver 69 Using watermarks A watermark is a notice such as Confidential that is printed in the background of each page of a document 1 Open the printer driver See Opening the printer drivers 2 From the Effects tab click the Watermarks drop down list 3 Click the watermark that you want to use To create a new watermark click Edit 4 Ifyou want the watermark to appear only on the first page of the document click First Page Only 5 Click OK To remove the watermark click none in the Watermarks drop down list Resizing documents Use the document resizing options to scale a document to a percentage of its normal size You can also choose to print a document on a different size paper with or without scaling To reduce or enlarge a document A 2 3 Open the printer driver see Opening the printer drivers On the Effects tab next to of Normal Size type the percentage by which you want to reduce or enlarge your document You can also use the scroll bar to adjust the percentage Click OK To print a document onto a different paper size 1 2 3 4 5 Open the printer driver see Opening the printer drivers On the Effects tab click Print Document On Select the paper size to print on To print the document without scaling it to fit make sure that the Scale to Fit option is not selected Click OK Setting a custom paper size from
15. Go to www hp com go mac connect for products that are designed specifically for the Macintosh user iv HP Customer Care ENWW Table of contents 1 Printer basics Quick access to printer information cc cccccceeceeee eee aai eee eae E a EA AEEA 2 Printers at a glanta anii iana E lesa stedtdensaueted geeeauetea R E A AS 3 HP Color LaserJet 3000 Series printer 0 cccccccecceeceeeeeeeeeeeeececeecneaeeeeeeeeeeeeeeeeeeeeeeteeteees 3 HP Color LaserJet 3600 Series printer 0 0 cccccccecceeeeeeeeeeeeeeeececencnaeeeeeeeeeeeeeeeeeeeeteeeenees 4 HP Color LaserJet 3800 Series printer 0 ccccccceeceeeeeeeeeeeeeeeecenencaaeeeeeeeeeeeeeeeeeeeteeeeenees 4 Features at a Glan Ce ats scsessset nvdevsetenceuesteananviabendadiuuenencinensttansevuyeteasdeesdelanveeuauensdbieenenanietivieesdaceess 5 Walkaround nicc5ssiccctezeanas ideale sxeeaedycesareacety cabiaaaceitedehachesety debaasanetestagss acuta dendennccte a a E 7 Printer SoftWare oiiire aa a a a O aad eee NERE Geta Pads dads We ee Ea 9 HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer CUIVENS ieaiaia a E E E a AA AE E A E E 9 HP Color LaserJet 3600 Series printer drivers cc ceccccccecceeeeeeeeeeeeeeeteeteeeeeeteteeeeeeeeeeees 9 Additional ONIVENS scssi asinen a EE E E EA E A a 10 Opening the printer drivers ceccececeececeeeceeeceeceeeeeeeeeeeeeeeeeeesecsaceaaaeaaeaaecaeeeeeeeseeeeeeeneees 1
16. If the print job is not cancelled you might need to shut down and restart the computer ENWW Managing special printing situations 83 Managing stored jobs EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only NOTE This feature is available only for printers with installed hard drives To store print jobs on the printer use the Job Storage tab in the printer driver Properties dialog box After a job is stored you can print it or delete it from the printer control panel To print a stored job 1 2 T Press Menu Press W to highlight RETRIEVE JOB and then press v A list of users appears If no jobs are stored then the message NO STORED JOBS appears Press to highlight your user name and then press v e f you have more than one stored job that is protected by a personal identification number PIN the ALL PRIVATE JOBS menu item appears If you want to print one of the PIN protected jobs highlight ALL PRIVATE JOBS and then press v Press W to highlight the correct print job and then press v Press W to highlight PRINT and then press v e Ifthe job is not PIN protected go to step 7 If prompted provide a PIN by pressing or W to change the number Press v after you have specified each number of the four digit PIN Press 4 and to specify the number of copies and then press to print the job To delete a stored job 1 2 Press Menu Press t
17. Several factors can influence your ability to match printed colors to those on your monitor e Print media e Printer colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhead lighting e Personal differences in perception of color e Software programs e Printer drivers e Computer operating systems e Monitors e Video cards and drivers e Operating environment humidity for example Keep these factors in mind when colors on your screen do not perfectly match your printed colors For most users the best method for matching colors is to print SRGB colors Sample book color matching EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only The process for matching printer output to preprinted sample books and standard color references is complex In general you can obtain a reasonably good match to a sample book if cyan magenta yellow and black inks are used in the sample book These are usually referred to as process color sample books Some sample books are created from spot colors which are specially created colorants Many of these spot colors are outside the printer gamut color range Most spot color sample books have companion process sample books that provide CMYK approximations Most process sample books have a note about what process standards were used to print the sample book SWOP EURO or DIC In most cases
18. 2 sided printing in your software program or printer driver To select 2 sided printing from the printer driver the driver must be configured correctly For instructions see the online Help for the printer driver 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press v to select PRINTING Press W to highlight DUPLEX and then press v a RF oN Press or to select ON to turn on 2 sided printing or OFF to turn off 2 sided printing and then press v 6 Press Menu to return to the Ready state Options for binding 2 sided printing jobs Before printing a 2 sided document use the printer driver to specify the edge on which you will bind your finished document Long edge or book binding is the conventional layout used for books Short edge or tablet binding is the typical calendar binding EA NOTE The default setting is to bind on the long edge for pages in portrait orientation To change to short edge binding select the Flip Pages Up check box Manual 2 sided printing To print a duplexed document on media other than the supported sizes or weights see Print media specifications or if your printer does not support automatic 2 sided printing go to the printer and reinsert the paper manually after the first side has printed A NOTE Damaged or reused media can cause jams and should not be used 80 Chapter 4 Printing tasks ENWW ENWW To manually print on two sides duplex 1 o O
19. 500 sheet input tray tray 3 standard on the HP Color tray 3 tray 3 standard on the HP Color LaserJet 3000dtn printer LaserJet 3800dtn printer e Dual inline memory modules Dual inline memory modules DIMM DIMM Connectivity e Hi Speed USB 2 0 cable e Hi Speed USB 2 0 cable Hi Speed USB 2 0 cable interface interface interface e HP Jetdirect full featured e HP Jetdirect value featured HP Jetdirect full featured embedded print server standard embedded print server standard embedded print server standard on the HP Color LaserJet 3000n on the HP Color LaserJet 3600n on the HP Color LaserJet 3800n 3000dn and 3000dtn printers and 3600dn printers 3800dn and 3800dtn printers e HP Web Jetadmin software e HP Web Jetadmin software HP Web Jetadmin software standard on the HP Color standard on the HP Color standard on the HP Color LaserJet 3000n 3000dn and LaserJet 3600n and 3600dn LaserJet 3800n 3800dn and 3000dtn printers printers 3800dtn printers e Enhanced input output EIO slot Enhanced input output EIO slot ENWW Features at a glance 5 Table 1 5 Features continued Feature HP Color LaserJet 3000 Series HP Color LaserJet 3600 Series HP Color LaserJet 3800 Series printer printer printer Environmental e Sleep Mode setting features e High content of recyclable components and materials e Energy Star qualified Supplies e Supplies status page contains information about toner level page count and estimated pages rem
20. Easy Printer Care Software opens the Overview tab for that printer Device List tab information includes the following Find Other Printers window Allows you to add more printers to your printer list Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window The Find Other Printers window provides a utility that detects other network printers so that you can add them to the Devices list and then monitor those printers from your computer Using the HP Easy Printer Care Software 95 Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X V10 2 or V10 3 computer Opening the HP Printer Utility To open the HP Printer Utility in Mac OS X V10 2 1 Open the Finder and then click Applications 2 Click Library and then click Printers 3 Click hp and then click Utilities 4 Double click HP Printer Selector to open the HP Printer Selector 5 Select the printer that you want to configure and then click Utility To open the HP Printer Utility in Mac OS X V10 3 1 In the Dock click the Printer Setup Utility icon B NOTE If the Printer Setup Utility icon does not appear in the Dock open the Finder click Applications click Utilities and then double click Printer Setup Utility 2 Select the printer that you want to configure and then click Utility HP Printer Utility features The HP Printer Utility consists
21. HP Color LaserJet HP Color LaserJet printer 3000dn printer 3000dtn printer e Prints up to 30 pages per minute HP Color LaserJet 3000 HP Color LaserJet 3000 HP Color LaserJet 3000 ppm on letter size media or printer plus printer plus printer plus 29 ppm on A4 size media in monochrome black and white e 128 MB RAM e 256 MB RAM e and 15 ppm in color e HP Jetdirect full e HP Jetdirect full e e 100 sheet multipurpose tray featured embedded featured embedded tray 1 and 250 sheet input tray print server to print server to tray 2 connect to 10Base T connect to 10Base 100Base TX T 100Base TX e Hi Speed universal serial bus networks networks USB 2 0 port and enhanced input output EIO slot e Automatic 2 sided e duplex printing e 64 megabytes MB of random access memory RAM e 256 MB RAM HP Jetdirect full featured embedded print server to connect to 10Base T 100Base TX networks Automatic 2 sided duplex printing 500 sheet input tray tray 3 Printers at a glance 3 4 HP Color LaserJet 3600 Series printer Table 1 3 HP Color LaserJet 3600 Series printer configurations HP Color LaserJet 3600 printer HP Color LaserJet 3600n printer HP Color LaserJet 3600dn printer e 17 ppm print speed HP Color LaserJet 3600 printer plus HP Color LaserJet 3600 printer plus e 100 sheet multipurpose tray e HP Jetdirect value featured e 128 MB RAM tray 1 and 250 sheet input tray embedded p
22. IP address in the Desktop Printer Utility The printer might not be ready Make sure that the cables are connected correctly the printer is on and the Ready light is on If you are connecting through a USB or ENWW Macintosh problems 163 A print job was not sent to the printer Cause Solution Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable with a high quality cable You cannot use the computer while the printer is printing Cause Solution Background Printing has not been selected For LaserWriter 8 6 and later Turn on background printing by selecting Print Desktop on the File menu and then clicking Background Printing in the pop up menu An encapsulated PostScript EPS file prints with incorrect fonts Cause Solution This problem occurs with some programs e Send the file in ASCII format instead of binary encoding e Try downloading the fonts that are contained in the EPS file to the printer before printing Your document is not printing with New York Geneva or Monaco fonts Cause Solution The printer might be substituting fonts Click Options in the Page Setup dialog box to clear substituted fonts You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB printers is not installed When ad
23. If asked to provide a password type the password 3 Onthe left side of the Device Configuration window click Order Supplies This provides the URL where you can purchase supplies and view supplies information including part numbers and printer information 4 Select the part numbers you want to order and follow the onscreen instructions 176 Appendix A Supplies and accessories ENWW B Service and support ENWW 177 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 3000 3000n 3000dn 3000dtn 3600 3600n One year limited warranty 3600dn 3800 3800n 3800dn and 3800ditn printers HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects
24. PPD file is corrupt The interface cable might be defective or of poor quality Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions Replace the interface cable with a high quality cable A print job was not sent to the printer that you wanted Cause Solution The print queue might be stopped The wrong printer name IP address or Rendezvous host name is being used Restart the print queue Open print monitor and select Start Jobs Print a configuration page Verify that the printer name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center or Printer Setup Utility An EPS file prints with incorrect fonts Cause Solution This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the printer before printing e Send the file in ASCII format instead of binary encoding 166 Chapter 8 Problem solving ENWW You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB printers is not When adding a third party USB card you might need the Apple USB installed Adapter Card Sup
25. Press to highlight I O and then press v Press W to highlight EMBEDDED JETDIRECT and then press v Press to highlight TCP IP and then press v Press v to select CONFIG METHOD Press W to highlight MANUAL and then press v Press W to highlight MANUAL SETTINGS and then press v Press W to highlight DEFAULT GATEWAY and then press v Press the or arrow to increase or decrease the number for the first byte of the default gateway Press v to move to the next set of numbers Press to move to the previous set of numbers Repeat steps 10 and 11 until the correct default gateway is entered and then press v to save the default gateway Press Menu to return to the Ready state Disabling network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits Decreases printer generated network traffic Prevents unauthorized users from printing to the printer 46 Chapter 3 I O configuration ENWW ENWW e Provides only pertinent information on the configuration page e Allows the printer control panel to display protocol specific error and warning messages To disable IPX SPX EA NOTE Do not disable this protocol in Windows based systems that print to the printer using IPX SPX 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDD
26. Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s 4 CLJ3600 series and CLJ3800 series are similar in design but use various interface boards Boise Idaho 83713 USA 16 May 2005 For Regulatory Topics Only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 Boblingen D 71034 Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 ENWW Declaration of conformity HP Color LaserJet 3600 series and HP Color Lase
27. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page PAGE DISABLE Prints with one or more cartridges removed so that you can diagnose print cartridge related problems CARTRIDGE CHECK PAPER PATH Shows the values of the sensors Values are updated as media passes each sensor Jobs can be SENSORS initiated from the control panel or sent from the computer PAPER PATH TEST Tests the printer paper handling features such as the configuration of the trays MANUAL SENSOR Allows a service representative to test the paper path sensors and switches for correct operation TEST COMPONENT TEST Activates individual parts independently to isolate noise leaking and other hardware issues PRINT STOP TEST Isolates print quality issues more accurately by stopping the printer in mid print cycle Stopping the printer in mid print cycle causes a jam that might need to be removed manually Only a service representative should perform this test SSSSaaaS EEEeEeE SSESESE ____ _ _ ___ _ _ _ ENWW Diagnostics menu 33 Changing printer control panel configuration settings Use the printer control panel to make changes to default printer configuration settings such as tray size and type sleep delay time printer personality language and jam recovery You can also gain access to the printer control panel from a comput
28. Use only transparencies that are designed for use with HP Color LaserJet printers This printer can detect transparencies that were not designed for use with HP Color LaserJet printers For more information see Print Quality sub menu N Table 1 8 Tray 2 and tray 3 media types Type Dimensions Weight or thickness Tray 2 capacity Tray 3 capacity Plain Minimum 148 x 210 mm 5 83 60 to 120 g m 16 to 32 Ib bond 250 sheets 500 sheets x 8 27 in Glossy paper 106 to 120 g m 28 to 32 Ib bond 100 sheets 200 sheets _ _ Maximum 215 9 x 355 6 mm Transparencies 8 5 x 14 in 0 12 to 0 13 mm thick 4 7 to 5 mils 50 sheets 100 sheets thick Labels 75 to 163 g m 20 to 43 Ib bond 50 sheets 100 sheets 1 The printer supports a wide range of standard and custom sizes of print media Capacity can vary depending on media weight and thickness and environmental conditions Smoothness should be 100 to 250 Sheffield For ordering information see Supplies and accessories Use only transparencies that are designed for use with HP Color LaserJet printers This printer can detect transparencies that were not designed for use with HP Color LaserJet printers For more information see Print Quality sub menu N 14 Chapter 1 Printer basics ENWW Supported media sizes Table 1 9 Supported media sizes Input tray Letter Legal A4 A5 8 5x13 Executive B5 JIS Custom Statement Envelope JIS tyi Y M vVWvWANWANW v
29. Web server 93 Using the HP Easy Printer Care Software The HP Easy Printer Care Software is an application that you can use for the following tasks e Check the printer status e Check supplies status e Set up alerts e Gain access to troubleshooting and maintenance tools You can use the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network You must perform a complete software installation to use the HP Easy Printer Care Software A NOTE You do not have to have Internet access to open and use the HP Easy Printer Care Software However if you click a Web based link you must have Internet access to go to the site associated with the link Supported operating systems The HP Easy Printer Care Software is supported for Windows 2000 and Windows XP To use the HP Easy Printer Care Software Use one of the following methods to open HP Easy Printer Care Software e Onthe Start menu select Programs select HP and then select HP Easy Printer Care Software e _ Inthe Windows system tray in the lower righthand corner of the desktop double click the HP Easy Printer Care Software icon e Double click the desktop icon HP Easy Printer Care Software sections The HP Easy Printer Care Software contains the sections described in the table below Section Description Overview tab e Devices list Shows the printers that you can select Contains basic status e D
30. address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Using printer information pages Features Use the HP embedded Web server for the following tasks View printer status information Determine the remaining life on all supplies and order new ones View and change tray configurations View and change the printer control panel menu configuration View and print internal pages Set up e mail notification for certain printer and supplies events Add or customize links to other Web sites Select the language in which to display the embedded Web server pages View and change network configuration Control access to color printing features HP Color LaserJet 3000 Series printer only View support content that is printer specific and specific to the current printer state For a complete explanation of the features and functionality of the embedded Web server see Using the embedded Web server Other components and utilities Several software programs are available for Windows and Macintosh users Windows Macintosh OS e _ Software installer automates the printing system e PostScript Printer Description files PPDs for use with installation the Apple PostScript drivers that come with the Mac OS e Online Web registration e The HP Printer Utility allows you to change printer settings from a Mac This utility is supported for M
31. and then press v 3 Press W to highlight SYSTEM SETUP and then press v 4 Press V to highlight JAM RECOVERY and then press v 136 Chapter8 Problem solving ENWW 5 Press W to highlight OFF and then press v 6 Press Menu to return to the Ready state ENWW Jams 137 Common causes of jams Common causes of jams Cause Solution The media does not meet specifications Use only media that meets HP specifications See Supported media sizes A component is installed incorrectly You are using media that has already passed through a printer or copier Verify that all print cartridges the transfer unit and the fuser are correctly installed Do not use media that has been previously printed on or copied An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray See Configuring trays The media is skewed The media is binding or sticking together The media is removed before it settles into the output bin The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it Remove the media flex it rotate it 180 degrees or flip it over Reload the media into the input tray B Reset the printer Wait until the page completely settles in the output bin before removing it NOTE Do not fan paper Fanning can create static el
32. any page involved in a jam Additional memory is allocated to store the last few pages printed This might cause overall printer performance to suffer e OFF The printer does not reprint any page that was involved in a paper jam Because no memory is used to store the most recent pages performance is optimal To set the Jam Recovery feature 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight JAM RECOVERY and then press v 5 Press or to select the appropriate setting and then press v to set the selection 6 Press Menu to return to the Ready state Changing printer control panel configuration settings 39 Language feature The option to set the default language might appear when the printer is turned on for the first time depending on the country region in which you purchased the printer As you scroll through the available options the list appears in the language that is highlighted When the list appears in the appropriate language press v to set the language You can also change the language at any time by performing the following procedure To select a language 1 Press Menu Press to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight LANGUAGE and then press v 5 Press or to select the appropriate language and then
33. color toner If you are unable to print in color see your network administrator 1 Press Menu 2 Press W to select PRINT QUALITY and then press v 3 Press YW to select SYSTEM SETUP and then press v 4 Press W to select RESTRICT COLOR USE and then press v 5 Press to select one of the following options e DISABLE COLOR This setting denies the printer color capabilities to all users e ENABLE COLOR This is the default setting which allows all users to use the printer color capabilities e COLOR IF ALLOWED This setting allows the network administrator to allow color use for select users Use the embedded Web server to designate users who can print in color 6 Press v to save the setting The network administrator can monitor color usage for a specific HP Color LaserJet 3000 Series printer by printing a color usage job log See Using printer information pages EA NOTE For the HP Color LaserJet 3600 Series printer the network administrator can deny z access to color printing through the Driver Management and Control DMC program 104 Chapter6 Color ENWW Matching colors ENWW The process of matching printer output color to your computer screen is complex because printers and computer monitors use different methods of producing color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process
34. correctly Contact HP support Contact the printer administrator to change settings ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE ANY CUSTOM You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY CUSTOM Duplex registration is not available when the tray size is set to either of these settings Change the size setting for the tray BAD DUPLEXER CONNECTION alternates with To continue turn off then on The duplexer is not installed correctly Turn the printer off and then on to continue Calibrating The printer is calibrating No action necessary Canceling lt JOB NAME gt The printer is in the process of canceling a job The message appears while the job is stopped the paper path is flushed and any remaining incoming data on the active data channel is received and discarded No action necessary Checking paper path The engine is turning the rollers to check for possible jams No action necessary Checking printer The engine is performing an internal test No action necessary CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press Y The printer encountered a request for a personality that did not exist in the printer The job is cancelled and no pages are printed 1 Press to continue 2 Try a different driver NOTE For the HP Color LaserJet 3600 S
35. feed 35 manuals 2 media automatic sensing 67 colored paper 76 configuring trays 34 custom sizes setting 70 document size selecting 70 envelopes 77 first page 71 74 glossy paper 76 heavy paper 77 HP LaserJet Tough paper 78 labels 77 letterhead 78 manual feed 35 pages per sheet 71 75 preprinted forms 78 recycled paper 78 selecting 52 sizes supported 15 transparencies 76 two sided printing 15 types supported 14 memory adding 85 199 enabling 202 installing 200 menu map printing 88 menus diagnostics 33 O 31 information 23 paper handling 24 print quality 27 printing 25 resets 31 system setup 28 messages control panel 19 multiple pages per sheet 71 75 ENWW N n up printing 71 75 networks configuring 45 control panel use in 41 default gateway 46 disabling AppleTalk 47 disabling DLC LLC 47 disabling IPX SPX 47 disabling protocols 46 HP Jetdirect print servers 5 IP address 45 ports locating 8 software 11 subnet mask 45 O on site service agreements 180 on off switch 8 operating systems supported 9 OS 2 drivers 10 output bin extender 57 output bins locating 7 P pages per sheet 71 75 paper colored 76 configuring trays 34 custom sizes setting 70 document size selecting 70 first page 71 74 glossy 76 heavy 77 HP LaserJet Tough 78 loading in tray 1 56 manual feed 35 pages per sheet 71 75 recycled 78 selecting 52 sizes supported 15 two sided printing 15 types supported 14 pap
36. few moments See Cleaning the printer for more information System Setup sub menu Use the SYSTEM SETUP menu to make changes to default settings for general printer configuration such as date time printer personality language and jam recovery See Changing printer control panel configuration settings for more information Menu item Values Description DATE TIME DATE DATE FORMAT Sets the time and date on the printer TIME TIME FORMAT JOB STORAGE LIMIT 1 100 Limits the number of stored jobs that can be saved to the printer HP Color LaserJet 3000 and 3800 Series printers only JOB HELD TIMEOUT OFF Sets the amount of time that a stored job can remain on the printer before it is automatically deleted The default is HP Color LaserJet 3000 and 1 HOUR OFF 3800 Series printers only 4 HOURS 1 DAY 1 WEEK SHOW ADDRESS AUTO Select AUTO to show the printer IP address on the printer control panel alternating with the Ready message The OFF default is OFF This menu item appears only if the printer is connected to a network RESTRICT COLOR USE DISABLE COLOR Disables or restricts color use The default is ENABLE HP Color LaserJet 3000 and 3800 Series printers only COLOR BLACK MIX ENABLE COLOR COLOR IF ALLOWED AUTO MOSTLY COLOR PAGES MOSTLY BLACK PAGES COLOR To use the COLOR IF ALLOWED setting set up user permissions by using the embedded Web server See Using the embedded
37. in slot X has overflowed its I O buffer during a busy state 1 Press Y to continue printing EZ NOTE Data will be lost 2 Ifthe message persists contact HP Support 22 EMBEDDED I O BUFFER OVERFLOW HP Color LaserJet 3600 and 3800 Series printers only The embedded HP Jetdirect print server buffer has overflowed during a busy state 1 Press Y to continue printing B 2 Ifthe message persists contact HP Support NOTE occur A loss of data will ENWW Control panel messages 121 Control panel message Description Recommended action 22 PARALLEL I O BUFFER OVERFLOW alternates with To continue press Y For the HP Color LaserJet 3000 and 3800 Series printers only The printer parallel buffer has overflowed during a busy state 1 Press v to continue printing EF NOTE Data will be lost 2 Ifthe message persists after exiting Help contact HP Support 22 SERIAL I O BUFFER OVERFLOW alternates with To continue press For the HP Color LaserJet 3000 and 3800 Series printers only with an EIO device The printer serial buffer has overflowed during a busy state 1 Press v to continue printing Ey NOTE Data will be lost 2 Ifthe message persists contact HP Support 22 USB I O BUFFER OVERFLOW alternates with To continue press Y The printer s USB buffer has overflowed during a busy state 1 Press v to continue printing Ey NOTE D
38. interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e _ Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician EA NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 190 Appendix D Regulatory information ENWW Environmental product stewardship program ENWW Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Version 3 0 which is a
39. it is set to COLOR IF ALLOWED and you do not have permission to print in color Incorrect hues print Cause Solution The media does not meet the specifications for this printer See the HP LaserJet Printer Family Print Media Specification Guide Go to www hp com support clj3000 www hp com support clji3600 or www hp com support clj3800 for HP LaserJet Printer Family Print Media Specification Guide ordering information When you connect select Manuals The printer operates in excessively humid or dry conditions Verify that the printer environment is within humidity specifications Store the print media in the same environment as the printer Calibrate the printer See Print Quality sub menu Ey NOTE For more information about color quality problems see Print quality troubleshooting A color is missing Cause Solution The HP print cartridge is defective Replace the cartridge Inconsistent colors print after installing a print cartridge Cause Solution New print cartridges sometimes require printing several pages Try printing approximately 50 pages with the new cartridge before they deliver consistent print quality and then try the print job again Color printing problems 159 Inconsistent colors print after installing a print cartridge Cause Solution Another print cartridge might be low Check the supplies gauge on the control panel or print a supplies status pa
40. m e O IN For tray 1 load letterhead paper face up with the bottom edge feeding first For tray 2 250 sheet tray or tray 3 500 sheet tray load letterhead paper face down with the top edge at the back of the tray Open the printer driver Select the appropriate size and type On the Finishing tab select Print on Both Sides Manually Click OK Go to the printer When the MANUAL FEED prompt appears remove any blank paper from tray 1 Remove the printed stack from the output bin and insert the stack with the printed side up bottom edge feeding first You must print the second side from tray 1 EA NOTE Do not discard any blank sheets from the printed stack If prompted by a message at the control panel press v EF NOTE If total sheets exceed the tray 1 capacity for manual duplex jobs feed the top 100 sheets first and press v When prompted feed the next 100 sheets and press v Repeat as necessary until all of the sheets from the printed stack have been loaded into tray 1 Using 2 sided duplex printing 81 Managing special printing situations Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document For example you can print the first page of a document on letterhead paper and the rest on plain paper 1 From your software program or printer driver specify a tray for the first page and another tray for
41. menu set ORDER AT to 0 ORDER SUPPLIES alternates with Ready More than one supply item is low 1 Press Y to identify which supplies should be ordered 2 Order the supplies Printing can continue until REPLACE SUPPLIES appears or Press for help See Supplies and accessories for more information PAPER PATH JAM FRONT DOOR alternates with For help press A page is jammed in the paper path Open the front door and remove any jammed media Paused alternates with To return to Ready press the STOP key The printer has paused Press Stop to resume printing Performing upgrade A firmware upgrade is in process No action necessary Do not turn off the printer Performing PAPER PATH TEST The printer is performing a paper path test No action necessary PRINTING STOPPED To continue press Y This message appears when a Print Stop test runs and the time expires Press Y to continue printing Printing CONFIGURATION The printer is generating the configuration page The printer will return to the Ready state when the page has printed No action necessary Printing DEMO PAGE The printer is generating the demo page The printer will return to the Ready state when the page has printed No action necessary Printing DAGNOSTICS PAGE The printer is generating the diagnostics page The printer will return to the Ready state wh
42. message from the display press Y See HP Web Jetadmin for more information RAM DISK X Initializing alternates with DO NOT POWER OFF Receiving upgrade For the HP Color LaserJet 3000 and 3800 Series printers only The new RAM disk installed in slot X is initializing A firmware upgrade is in progress No action necessary Do not turn the printer off until the printer returns to Ready REMOVE ALL PRINT CARTRIDGES alternates with To exit press STOP key The printer is performing a component test Remove all print cartridges After diagnostics are complete reinstall all print cartridges REMOVE AT LEAST ONE PRINT CARTRIDGE alternates with To exit press STOP key The printer is performing a disable cartridge check or component test Remove one print cartridge After the test is complete reinstall the print cartridge REPLACE lt COLOR gt CARTRIDGE alternates with For help press The print cartridge has reached its end of life Printing will not continue until the cartridge is replaced Press for help See Changing print cartridges or Replacing supplies and parts for more information See Supplies and accessories for more information ENWW Control panel messages 131 Control panel message Description Recommended action REPLACE lt COLOR gt CARTRIDGE alternates with To continue press Vv The print cartridge is nearing the end of its us
43. of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages Item Description Color Cleaning Prints a cleaning page Configuration Page Prints a configuration page Supplies Status Shows the printer supplies status and provides links for online supplies ordering HP Support Provides access to technical assistance online supplies ordering online registration and recycling and return information File Upload Transfers files from the computer to the printer Upload Fonts Transfers font files from the computer to the printer Firmware Update Transfers updated firmware files from the computer to the printer Duplex Mode Turns on the automatic two sided printing mode Economode Toner Density Turns on the Economode setting to conserve toner or adjusts toner density Resolution Changes the resolution settings including the REt setting Lock Resources Locks or unlocks storage devices such as a hard disk Stored Jobs Manages print jobs that are stored on the printer hard disk Trays Configuration Changes the default printer tray settings 96 Chapter 5 Managing the printer ENWW Item Description IP Settings Changes the printer network settings and provides access to the embedded Web server Additional Settings Provides access to the embedded Web server E mail Alerts Configures the printer to send e mail noti
44. or See Changing print cartridges for more information Press and then press for help or 126 Chapter 8 Problem solving ENWW Control panel message Description Recommended action See Replacing supplies and parts for more information INFLATE FAILURE An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 If the problem persists contact HP Support Initializing This message appears when the printer is turned on and begins initialization No action necessary Initializing permanent storage This message appears when the printer is turned on to show that permanent storage is being initialized No action necessary INSERT OR CLOSE TRAY XX A tray is open and the printer is trying to print from another tray Close the tray indicated so that printing can continue INSTALL lt COLOR gt CARTRIDGE alternates with For help press INSTALL FUSER The cartridge is either not installed or not correctly installed in the printer The fuser is either not installed or not correctly installed in the printer Press for help or See Changing print cartridges for more information Press for help For help press or Contact HP Customer Support or your authorized HP service provider INSTALL SUPPLIES Two or more cartridges are missing Install the missing cartridges For status press Y Press Y and then press for hel
45. press v to set the selection 6 Press Menu to return to the Ready state 40 Chapter 2 Control panel ENWW Using the printer control panel in shared environments If your printer is shared with other users adhere to the following guidelines to ensure successful printer operation e Consult your system administrator before making changes to control panel settings Changing control panel settings could affect other print jobs e Coordinate with other users before changing the default printer font or downloading soft fonts Coordinating these operations conserves memory and avoids unexpected printer output e Be aware that switching printer personalities such as switching emulated PostScript to PCL affects the printed output for other users Ex NOTE Your network operating system might automatically protect each user s print job from the effects of other print jobs Consult your system administrator for more information ENWW Using the printer control panel in shared environments 41 42 Chapter 2 Control panel ENWW 3 ENWW I O configuration This chapter describes how to configure certain network parameters on the printer e USB configuration Network configuration 43 USB configuration All printer models support USB connections The USB port is on the right side of the printer Connecting the USB cable Plug the USB cable into the printer Plug the other end of the USB cable into the computer
46. status and shows the life remaining of HP supplies with 0 indicating that a supply is empty The page also shows the type and size of Provides printer status and print paper set for each tray To change the default settings click Change configuration information Settings e Configuration Page Shows the information found on the printer configuration page e Supplies Status Shows the life remaining of HP supplies with O percent indicating that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window e Event log Shows a list of all printer events and errors e Usage page Shows a summary of the number of pages the printer has printed grouped by size and type e Diagnostics Page Provides information about printer calibration color density and other parameters Device Information Shows the printer network name address and model information To change these entries click Device Information on the Settings tab e Control Panel Shows messages from the printer control panel such as Ready or Sleep mode on e Color Usage Job Log Shows user color print jobs on a job by job basis e Print Allows you to send print jobs to the printer Settings tab e Configure Device Allows you to configure printer settings This page contains the traditional menus found on printers using a control panel display Provides the ab
47. the CONFIGURE DEVICE menu Change the setting to EXCLUSIVELY ENWW Paper handling problems 149 Printer pulls from an incorrect tray Cause Solution The media size is not configured correctly for the tray Print a configuration page or use the control panel to determine the size for which the tray is configured The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray Load media in the requested tray or Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu The printer can use the media in other trays if none is loaded in the specified tray Media does not feed automatically Cause Solution Manual feed is selected in the software program Load tray 1 or if the tray is loaded press Y The correct size of media is not loaded Load the correct size The tray is empty Load media into the tray Media from a previous jam has not been completely removed Open the printer and remove any media that is in the paper path Closely inspect the fuser area for jams See Jams The media size is not configured correctly for the tray Print a configuration page or use the control panel to determine the size for which the tray is configured The guides in the tray are not against the media stack Verify that the guides are touching the stack The manual
48. the printer driver 1 2 3 4 Open the printer driver See Opening the printer drivers On the Paper or Paper Quality tab click Custom On the Custom Paper Size window type the name of the custom paper size Type the paper size length and width If you type a size that is too small or too large the driver adjusts the size to the minimum or maximum size that is allowed If necessary click the button to change the unit of measure between millimeters and inches 70 Chapter 4 Printing tasks ENWW 6 7 Click Save Click Close The name that you saved appears in the paper size list for future use Using different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job A 2 3 4 5 6 Open the printer driver see Opening the printer drivers On the Paper or Paper Quality tab select the appropriate paper for the first page of the print job Click Use Different Paper Covers In the list box click the pages or covers that you want to print on different paper To print front or back covers you must also select Add Blank or Preprinted Cover Select the appropriate paper type or source for the other pages of the print job EX NOTE The paper size must be the same for all pages of the print job Printing a blank first page 1 2 3 4 Open the printer driver see Opening the printer drivers On the Paper or Paper Qualit
49. the remaining pages 2 Load the special media into the tray that you specified in step 1 3 Load the media for the remaining pages of the document into another tray 4 Print the document You can also print on different media by using the printer control panel or printer driver to set the types of media that are loaded in the trays and then selecting the first and remaining pages by media type Printing on custom size media The printer supports single sided printing and manual duplexing on custom size media Tray 1 supports media sizes from 76 x 127 mm 3 x 5 inches to 216 x 356 mm 8 5 x 14 inches Tray 2 and tray 3 support media sizes from 148 x 210 mm 5 83 x 8 27 inches to 215 9 x 355 6 mm 8 5 x 14 inches When printing on custom size media if tray 1 is configured in the printer control panel as TRAY X TYPE ANY TYPE and TRAY X SIZE ANY the printer will print on whatever media is loaded in the tray Some software programs and printer drivers allow you to specify custom media size dimensions Be sure to set the correct media size in both the page setup and print dialog boxes If your software does not allow this specify the custom media size dimensions in the PAPER HANDLING cortrol panel menu See Paper Handling menu for more information If your software program requires you to calculate margins for custom size media see the online Help for that program Stopping a print request You can stop a print request by using the prin
50. voluntary program to encourage the development of energy efficient office products ENERGY STAR ENERGY STAR and the ENERGY STAR mark are U S registered marks As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see www energystar gov Toner consumption Economode uses significantly less toner which might extend the life of the print cartridge Paper use This product s optional automatic duplex feature and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the products life HP LaserJet printing supplies It s easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution operation and recycling processes We ensure your returned HP LaserJet print cartridges are recycled properly processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materia
51. will not pull media from that tray but will pull paper from a tray that has plain paper loaded and is configured for plain paper EA NOTE Selecting the Any setting negates the tray lock out function Selecting media by type and size results in significantly better print quality for heavy paper glossy paper and overhead transparencies Using the wrong setting can result in unsatisfactory print quality Always print by Type for special print media such as labels or transparencies Always print by Size for envelopes e Ifyou want to print by Type or Size and the trays have not been configured for a certain type or size load the media into tray 1 Then in the printer driver select the Type or Size in the Page Setup Print or Print Properties dialog box e Ifyou often print on a certain type or size of media the printer administrator for a network printer or you for a local printer can configure a tray for that type or size Then when you select that type or size as you print a job the printer pulls from the tray configured for that type or size See Configuring trays e When you close tray 2 or optional tray 3 a message might appear prompting you to select a Type or Size for the tray If the tray is already configured correctly press to return to the Ready state Priority for print settings Changes to print settings are prioritized depending on where the changes are made 50 Chapter 4 Printing tasks ENWW ENWW
52. 00 for the HP Color LaserJet 3800 Series printer Select Manuals It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Specification Guide and still not print satisfactorily This can result from abnormal characteristics of the printing environment or other variables over which HP has no control for example extremes in temperature and humidity Hewlett Packard Company recommends testing any paper before buying it in large quantities CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service This service is not covered by the Hewlett Packard warranty or service agreements Paper to avoid The printer can handle many types of paper Using paper that does not meet specifications will cause lower print quality and increase the chance of jams e Do not use paper that is too rough e Donotuse paper other than standard 3 hole punched paper that contains cutouts or perforations e Do not use multipart forms e Do not use paper that has already been printed on or that has been fed through a photocopier e Do not use paper that contains a watermark if you are printing solid patterns Paper that can damage the printer In rare circumstances paper can damage the printer The following paper must be avoided to prevent possible damage to the printer e Do not use paper with s
53. 1 SoftWare for NEtWOTKS siine enia aai a E a aT EE a AE a EEA 11 AP We bJetadimMiM cisieedisssatacactecsanseiddauausslabtendagaahaanacatedtave seacdededsanatendeagissuaatoncaat 12 ONIX aansien ENE a EE EEE 12 EET LE o EEEE EAT ET E S E EEN 12 UWE E T T E E E EA A E E E E EN 12 HP Easy Printer Care Software seoissssniisisiisisavidinii irinin inaina i 12 Embedded Web server 0 ccccceeeeeeeeeeececaeeeeeeeeeeeeeesececeaaaaaeeaeeeeeeeeeeeeeteeeneeas 12 Feat reS sarccceeaehacvecici tenes cave umasactaee tee des aria a AETI E EEA 13 Other components and utilities 2 0 cece eee ee eee eeeeceeeeeeeeeeeeeeeeeeeeteetennsneaaees 13 Printmedia Specifications csiisereccet ace eeceeds teecuee Gieaad Ganon cae E T setuggueie A ET Ea EATE 14 Supported media types c cceceeeceeceeceecceeeeeeeeeeeeeee eee ceaaaaeaecaeeeeeeeeeeeeseeseesecccensaaeeseeeeeeees 14 SUPPOMted media SIZES isinen e a a e a e a aa a aaa 15 2 Control panel Control panel OVEIWIGW sincsen e a i a cers Aea a E NE 18 Control panel indicator lights eeeeeeeeseereeeeeesrrrssstirrrssrttrrrnntsttturanaatttnnnssttunnnanntennnnnnnnt 19 Display horecricnrntri anoe EE TE 19 Using the control panel MENUS sssissrrrrsisisirririnniinrininiainannidinan kiani d inanan dni AA AENEAN KAANAAN 21 To use the MENUS ceccar EEE TAE endian 21 Retrieve JOD Meni desrirsiisieriysiierirnn iiei Annina Erra aed EER EE AREETA E EEEREN 22 IMPFOFMAUON menio ae isan E A eeapumeenc
54. 2 sided printing is not available for the type and size selected Cause Solution The selected paper is not supported for automatic 2 sided Make sure manual 2 sided printing is enabled See Gaining printing access to printer driver settings ENWW Printer response problems 157 Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them Control panel settings do not work correctly Cause Solution The printer control panel display is blank even when the fan Fans might run while the printer is in standby mode off Press is running the printer power button to turn on the printer Printer settings in the software program or printer driver differ Confirm that the settings in the program and printer driver are from the printer control panel settings appropriate The program settings override the printer driver and control panel settings and the printer driver settings override the control panel settings Control panel settings were not correctly saved Reselect the control panel settings and then press Y An asterisk should appear to the right of the setting The Data indicator light is lit and no pages are printing Buffered data remains in the printer Press V to print the buffered data by using current control panel settings Then the new control panel settings can take effect If the printer is on a network another user might h
55. 2ssccceeteceececethaeceedecereaedeedenteeeeedeccntaeadeessetdaadaecaseteaadeeecttageesdnentes 91 To access the embedded Web server by using a network connection s es 91 Embedded Web Server sections cccccccessceceeeeeenneeeeeensenteeeedeneenneeseeesenneeeeeteseenteeeeesseneae 91 Using the HP Easy Printer Care Software sssssssssisiniinrarniedeiiraninaniinan inini nnan adinan ANANN ENANAR 94 Supported operating SySteMs ccceceeceeeeeececnneccaeceeeeeeeeeeeeeeeeeeeeeesscaacaaaaaaeaeeeeeeeeeeeeeess 94 To use the HP Easy Printer Care Software cccceeccceceeeee eee eecneeeeeeeeeaeeeeeeeeetaeeeeeeere 94 HP Easy Printer Care Software sections ec cece sence eee e eee enne eter ee eenaeeeeeeeeeiaaeeeeeeeennaees 94 Using the HP Printer Utility for Macintosh cc cceeeeeeeee eee ee eee eee eee eeeeeeeeeeeeeteneeaeeeeeeteeaaeeeeeeeeenaeeees 96 Opening the HP Printer Utility 0 eee eee crete tne eee teeta neers eee naeeeeeeeeaeeeeeeeenaeeeeeeeeaaes 96 AP Printer Utility features csrvcncsercicicnieiritii iii e AE eaaieenees eed 96 6 Color Usmo COOP osn A laede vk tages Maeda ees Mle deeded aie ae 100 HP image RE aise ec wees ence eeu E E cecee aautees 100 Media Selection sisscc aavtceisiiiteie ceiead A eds ARE adda 100 CONOR OPtlONS DEAE A EEE E EET A A E A TEE E E ds 100 Standard red green blue SRGB assssesssssieserrssseeerresersrnssenerrreeinnnanastannnadennnnaaadaaaaeeeiannaa 100 Printing in fou
56. ATION and then press accessories 3 Press W to highlight PRINT CONFIGURATION and then press VW B NOTE Ifthe printer contains an HP Jetdirect print server or an optional hard disk drive an additional configuration page prints that provides information about those devices Supplies status page 1 Press Menu Shows print cartridge toner levels 2 Press W to highlight INFORMATION and then press 3 Press W to highlight PRINT SUPPLIES STATUS PAGE and then press B NOTE Ifyou are using non HP supplies the supplies status page might not show the remaining life for those supplies For more information see Non HP print cartridges Usage page HP Color LaserJet 3000 1 Press Menu and 3800 Series printers only 2 Press W to highlight INFORMATION and then press Shows a page count for each size of paper printed the number of one sided 3 Press W to highlight PRINT USAGE PAGE and then press Y simplexed or two sided duplexed pages and the average percentage of coverage for each color Demo page 1 Press Menu Shows a color photograph that allows 2 Press W to highlight INFORMATION and then press you to check print quality 3 Press W to highlight PRINT DEMO and then press 88 Chapter 5 Managing the printer ENWW ENWW Page description How to print the page Color usage log 1 Shows color use statistics for the 2 printer 3 Press Menu Press W to highlight INFORMATION a
57. CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press to highlight PS DEFER MEDIA and then press v Press A or to select ENABLED or DISABLED Press v to save the selected behavior and then press Menu to return to the Ready state To set the Use Another Tray feature 1 ve oo Sf R Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press W to highlight USE ANOTHER TRAY and then press v Press A or to select ENABLED or DISABLED Press v to save the selected behavior and then press Menu to return to the Ready state To set the Size Type Prompt feature i 2 3 4 5 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press W to highlight SIZE TYPE PROMPT and then press v Changing printer control panel configuration settings 35 6 Press or W to select DISPLAY or DO NOT DISPLAY 7 Press v to save the selected behavior and then press Menu to return to the Ready state To set the Duplex Blank Pages feature 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight SYSTEM SETUP and then press v 2 3 4 Press W
58. Color LaserJet 3800 Series printer www hp com go clj3800_ software The Web page for the drivers is in English but you can download the drivers themselves in several languages HP direct ordering for accessories or supplies e United States www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com supplies e Asia Pacific www hp com paper To order genuine HP parts or accessories go to the HP Parts Store at www hp com buy parts U S and Canada only or call 1 800 538 8787 U S or 1 800 387 3154 Canada HP service information To locate HP Authorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada Outside the United States and Canada call the customer support number for your country region See the flyer that shipped in the box with the printer HP service agreements Call 1 800 835 4747 U S or 1 800 268 1221 Canada For extended service call 1 800 446 0522 The HP Easy Printer Care Software To check the printer status and settings and view troubleshooting information and online documentation use the HP Easy Printer Care Software You must have performed a complete software installation in order to use the HP Easy Printer Care Software See Using the HP Easy Printer Care Software HP support and information for Macintosh computers Go to www hp com go macosx for Macintosh OS X support information and HP subscription service for driver updates
59. E Ifyou have difficulty inserting the DIMM make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure that you are using the correct DIMM type 7 Align the edge of the formatter board in the tracks at the top and bottom of the slot and then slide the board back into the printer Push the formatter firmly until you hear the formatter latches click into place AN AA mE 8 Reconnect the power cable and USB or network cable and then turn on the printer 9 After installing a memory DIMM see Enabling memory Enabling memory If you installed a memory DIMM set the printer driver to recognize the newly added memory To enable memory for Windows 1 On the Start menu point to Settings and click Printers or Printers and Faxes Select this printer and select Properties 2 3 On the Configure tab click More 4 In the Total Memory field type or select the total amount of memory that is now installed 202 Appendix E Working with memory ENWW 5 Click OK 6 Goto Checking DIMM installation Checking DIMM installation Check that the DIMMs are installed correctly and working To check DIMM installation 1 Turn the printer on Check that the printer is in the Ready state after the it has gone through the startup sequence If an error message appears a DIMM may have been incorrectly installed 2 Print a configuration page S
60. E ana fend ec stladid eoeestda sees sane ee 169 Print quality problems associated with media ccc cccccecee cee ee eee eeeeeeceeececaecaeeeeeeeeeeeeess 169 Overhead transparency defects ccceecceeeeeeeeeeteeee eee ttieeeee eee tiieeeeeeeetaeeeeeeeniaeeeeenee 169 Print quality problems associated with the environment ecceecceeceeeeeeeeeeeeeeees 170 Print quality problems associated With jams cceeeceeeeee sees eeeneeeeeeeeeeenaeeeeeeeeeeenaaees 170 Print quality problems associated with toner buildup inside the printer 008 170 Print quality trouDleShooting pages eceeeeee eee eeene tees eee eeteeeeeeeeeaeeeeeeeeeaeeeeeeeeenaaees 170 Calibrating the Printer screens nro ira lance secceenbestee 171 Appendix A Supplies and accessories Partsand S ppleS ccs cccteseceedeeds recevilad i lives cues Pet eae sae E cuee candees dies A ante a aa aA 174 Ordering by using the embedded Web server 0 cccceeceeeeeeeeeeeeeeeceeaeceeeeeeeeeeeeeeeeeteteeteeesennsaaeeees 176 Appendix B Service and support ENWW Hewlett Packard limited warranty statement 00 0 0 cece eee eeecte eter eee eeae tees eee eaaaeeeeeeeeeaaeeeeeeeeeeaaas 178 Print cartridge limited warranty statement cect ee eee eetne eter etre tana tees ee eeeaaeeeeeeeeeeaeeeeeeeneaaes 179 HP maintenance agreements 1 0 0 0 ece eee cece rete erent eee rennet eee errant essere naeeeeeeeeenaaeeeeeeeniaeeee
61. ED JETDIRECT and then press v Press to highlight IPX SPX and then press v Press v to select ENABLE Press to highlight OFF and then press v os eS Soe SIS Press Menu to return to the Ready state To disable AppleTalk 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight APPLETALK and then press v Press v to select ENABLE Press W to highlight OFF and then press v oN aoe SS SS IN Press Menu to return to the Ready state To disable DLC LLC 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press W to highlight DLC LLC and then press v Press v to select ENABLE Press W to highlight OFF and then press v Ow oS mo e O IN Press Menu to return to the Ready state Network configuration 47 48 Enhanced I O EIO configuration EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only If you are adding a print server to a base model HP Color LaserJet 3000 or HP Color LaserJet 3800 additional printer memory might be required The enhanced input output EIO slot holds compatible accessory devices such as the HP Jetdirect print server network cards or other devices Plugg
62. HP print CartrldGeS cicsdecdsssedacesdstaecad a iaieadees aad A at eee ai 110 8 Problem solving Non HP print Canmnid GOS ernier E E 110 Print cartridge authentication eee eee eente eee eee entie eter aE ARE 110 HP fraud hotline and Web Site 2 ccc ceccee cece eee ee ete eetee te eee eee aeaaeaaaeaaeaaaecaecaeeeeeeeeeeeeeeeeeess 110 Replacing SUPpIlES ANG PAM ic iccccervediecdetes Hetaesteeesanlandieccrcasaiveereagsastanirdsaadaes EEE a NEEE 111 Supply replacement guidelines ccccceceeeeeeeeeeeecceceaeeeeeceeeeeeeeeeeeeeeeteeetetteeeeeeseeseeneees 111 Changing print Cartridges 200 sicsecsisiceeetaeieeedeeeellicinieliciienaetideienasticneeiaandeeeeee dees 111 To change the print cartridge cccceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeenaeeeeeeteeeneaeeeees 112 Cleaning the primer peciceicccirerii iriiri dh sataneeeeeds T EEA EE EEEE 115 To clean the printer using the printer control panel cccccccccceceecceeeeeeeceeeceeeeaeeeeeeees 115 Basic troubleshooting checklist sssssesseiesssesrretsettrtrstttttrtutnnttn unntatt tnn AnAt tenn Annat EEn Ena aaen nn nnn ann nnne een 118 Factors that affect printer performance ccecccecceeeeeeeeeeeeeeeeeeeeceaeaeaeaaesaeeaeeeeeeeeeess 118 Control panel message types 00 0 0 eee ttt eee nee ene e eee eee eee ee eee eeeee eee raaaeeeeeeenieeeeenee 119 Control panel MESSAGES siisii e E A a E 120 Jams canen N A a A N a E sau hc
63. HP Color LaserJet 3000 3600 3800 Series printers User Guide HP Color LaserJet 3000 3600 and 3800 Series printers User Guide invent Copyright and License 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q5982 90971 Edition 1 7 2006 Trademark Credits Adobe is a trademark of Adobe Systems Incorporated Arial is a U S registered trademark of the Monotype Corporation CorelDRAW is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Microsoft is a U S registered trademark of the Microsoft Corporation Windows and MS Windows are U S registered trademarks of Microsoft Corp Netscape Navigator is a U S trademark of Netscape Communications Corporation Opera is a trademark of Opera Software ASA PANTONE is Pantone Inc s check standard trademark for color PostScript is a trademark of Adobe Systems Incorporated UNIX
64. HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has
65. N 3000 and 3800 Series printers only ENWW Configure Device menu 25 26 Menu item Values Description PRINT PDF ERRORS OFF HP Color LaserJet ON 3000 and 3800 Series printers only Select ON to print portable document format PDF error pages The default is OFF PCL FORM LENGTH ORIENTATION HP Color LaserJet 3000 and 3800 Series printers only FONT SOURCE HP Color LaserJet 3000 and 3800 Series printers only FONT NUMBER HP Color LaserJet 3000 and 3800 Series printers only FONT PITCH HP Color LaserJet 3000 and 3800 Series printers only FONT POINT SIZE HP Color LaserJet 3000 and 3800 Series printers only SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES HP Color LaserJet 3000 and 3800 Series printers only MEDIA SOURCE MAPPING HP Color LaserJet 3000 and 3800 Series printers only Configures settings for the printer control language FORM LENGTH sets the number of lines per page The default is 60 ORIENTATION determines long edge versus short edge page layout The default is PORTRAIT FONT SOURCE selects the source of the font used on the printer control panel The default is INTERNAL FONT NUMBER is the number of the font you select If this font is a contour font use FONT PITCH to set the pitch of a fixed space font The default is 10 00 FONT POINT SIZE sets the size of fixed space fonts The default font is 12 points SYMBOL SET sets the symbol se
66. NOTE Do not fan paper Fanning can create static electricity which can cause paper to stick together The media does not meet the specifications for this printer Use only media that meets HP paper specifications for this printer See Supported media sizes Paper is being used in a high humidity environment Use another type of paper Printer feeds incorrect page size Cause Solution The correct size paper is not loaded in the tray Load the correct size paper in the tray The correct size of mediais not selected in the software program or printer driver Confirm that the settings in the program and printer driver are appropriate because the program settings override the printer driver and control panel settings and the printer driver settings override the control panel settings The correct size or media for tray 1 is not selected on the printer control panel The media size is not configured correctly for the tray At the control panel select the correct size for tray 1 Print a configuration page or use the control panel to determine the size for which the tray is configured Printer pulls from an incorrect tray Cause Solution You are using a driver for a different printer Use a driver for this printer The specified tray is empty Load media in the specified tray The tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of
67. ORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE ENWW Using the control panel menus 21 Retrieve Job menu EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only NOTE This menu appears only if the printer has a hard disk installed Use the RETRIEVE JOB menu to print or delete stored jobs from the control panel Menu item Value Description lt USER NAME gt ALL PRIVATE JOBS ALL PRIVATE JOBS appears if you have more than one stored job protected by a personal identification number lt JOB NAME gt PIN lt JOB NAME gt will be the name assigned to the print job when you sent it from your computer Once you have selected a print job you can print or delete it For more information about stored jobs see Managing stored jobs 22 Chapter 2 Control panel ENWW Information menu Use the INFORMATION menu to gain access to and print specific printer information ENWW Sub menu Description PRINT MENU MAP Prints the control panel menu map which shows the layout and current settings of the control panel menu items See Using printer information pages PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE HP Color LaserJet 3000 and 3800 Series printers only PRINT COLOR USAGE JOB LOG HP Color LaserJet 3000 and 3800 Series printers only PRINT DEMO PRINT RGB SAMPLES PRINT CMYK SAMPLES HP Color La
68. Open the printer driver See Opening the printer drivers Click the Color tab In the Color Options area select the option that you want to use If you selected Manual click Settings to open the Color Settings dialog box Adjust the individual settings for text graphics and photographs You can also adjust the general printing settings Click OK In the Color Themes area select the RGB Color option that you want to use Click OK Using the HP Digital Imaging Options dialog box Use HP Digital Imaging Options to print better quality photos and images A NOTE HP Digital Imaging Options are available for Windows 2000 Windows XP and Windows Server 2003 The following options are available on the HP Digital Imaging Options dialog box Contrast Enhancement Enhance colors and contrast for washed out photos Click Automatic to allow the printer software to brighten areas of photos that need adjustment Digital Flash Adjust the exposure in dark areas of photos to bring out detail Click Automatic to allow the printer software to balance lightness and darkness SmartFocus Enhance the image quality and clarity of low resolution images such as those downloaded from the Internet Click On to allow the printer software to sharpen details in the image Sharpness Adjust the image sharpness to your preference Click Automatic to allow the printer software to set the level of sharpening for the image Smoothing Soften an
69. PE gt lt SIZE gt alternates with For help press Tray 1 is empty and no other tray is available Load media into tray 1 and press V to continue Press for help or See Configuring trays for more information MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To continue press Media is in tray 1 but the print job requires a specific type and size that is not currently available Press V to print from the tray or Press for help or See Configuring trays for more information MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To use another tray press VW No media is in tray 1 and a print job requires a specific type and size that is available in another tray Press V to print from another tray See Configuring trays for more information or Press for help MANUALLY FEED OUTPUT STACK alternates with Then press Vv to print second sides The first side of a manual 2 sided print job has been printed and the printer is paused until for the output stack is reinserted Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the 2 sided print job Press W to continue See Manual 2 sided printing for more information MEM TEST FAILURE REPLACE DIMM 1 The memory DIMM has failed Install a supported memory DIMM See Working with memory Moving solenoid alternates with To exit press STOP key The printer
70. Part Part number Type size Media C2934A 50 sheets HP Color LaserJet Transparencies letter C2936A 50 sheets HP Color LaserJet Transparencies A4 Q2419A HP LaserJet High Gloss paper letter C4179A 200 sheets HP LaserJet Soft Gloss paper letter C4179B 200 sheets HP LaserJet Soft Gloss paper A4 Q1298A HP LaserJet Tough paper letter Q1298B HP LaserJet Tough paper A4 HPU1132 HP Premium Choice LaserJet paper letter CHP410 HP Premium Choice LaserJet paper A4 HPJ1124 HP LaserJet paper letter CHP310 HP LaserJet paper A4 Reference materials 5851 1468 HP LaserJet Printer Family Print Media Specification Guide 5021 0337 PCL PJL Technical Reference Package For downloadable versions go to www hp com support clji3000 www hp com support clj3600 or www hp com support clij3800 When connected select Manuals 1 Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license ENWW Parts and supplies 175 Ordering by using the embedded Web server EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only Use the following steps to order printing supplies directly through the embedded Web server see Using the embedded Web server 1 In the Web browser on the computer type the IP address for the printer The printer status window appears Or go to the URL provided in the alert e mail 2
71. Prompt feature ccccccccceeecceeceeeceeeceeecaeeeaeeeeeeeeeeess 35 To set the Duplex Blank Pages feature ccecceecceeeeeeeeeteeeeeeettnieeeeeeeneeeeenee 36 Sleep Delay and Sleep Mode features 0 cccccccecceeeeeeeeeeeeeceecceceeeaaaeaaecaeeeeeeeeeeeeeeeneees 36 To set the Sleep Delay feature 0 02 2 cccccceeeencsceeeeeenecceeeeeenanceeeeeeenedeeensenaaeeeenenas 36 To disable or enable the Sleep Mode feature c cccccccceeceeeceeeeeeeeeeeeeeeees 37 Display Brightness feature cic04 ieee citeecesticeasedesteideaietevtcaieeedeuictiieeessuieeisedeentcddanessoness 37 To set the Display Brightness feature ececceeee eter etttteeeeeeeeetitaeeeeeereeee 37 Personality feature minre a a cedeeaseaueeiaatadaueceadetads cats cieeetenvals 37 To set the Personality feature ccc cceeeccceeee eter etetneeee eset eecieeeeeeeetiaeeeeeeenee 37 Clearable Warnings T ature tecicccsetecaseaictaiecs tencdastibiasecastinssueacdiaytiaueciitibeaeaciseenenncs 38 To set the Clearable Warnings feature cc cece eettneeeeeeeeeetiaeeeeeeeeeetee 38 Auto Continue feature sts si satis sagecedeeanagseececabcnbelcesbayeddels teas dagdebivcad qgeeded dinagaedestaveadeeeite 38 To set the Auto Continue feature sssesessssrrssseeerrnannsennnnanasnennnnaaannnnnnaaaneennnnaa 38 Replace Supplies feature ccccecceccccceccaeeeeeeeeeeeeeeceaaeeeeeeeeeeeeeeeeseccencecaeeeeeeeeeeeteeeeees 39
72. RATION menu when the page has printed The printer is generating the RGB samples page The printer will return to the Ready state when the page has printed Follow the instructions on the printed pages No action necessary Printing SUPPLIES STATUS The printer is generating the supplies status page The printer will return to the Ready state when the page has printed No action necessary Printing USAGE PAGE PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes For the HP Color LaserJet 3000 and 3800 Series printers only The printer is generating the usage page The printer will return to the online Ready state when the page has printed During duplex printing the paper emerges for a short time before it is pulled back into the printer No action necessary Do not pick up pages until they come to rest in the output bin Processing The printer is currently processing a job but is not yet picking pages When the media begins to move this message is replaced by a message that indicates which tray the job is being printed from No action necessary Processing from tray lt X gt The printer is actively processing a job from the designated tray No action necessary 130 Chapter 8 Problem solving ENWW Control panel message Description Recommended action RAM DISK DEVICE FAILURE alternates with Ready To clear press For
73. RAY X lt TYPE gt lt SIZE gt The printer senses a different media type than what is configured in the tray 1 Press Y to print from a different tray 2 To print from the current tray load the tray with the size and type indicated 122 Chapter 8 Problem solving ENWW Control panel message Description Recommended action Ensure that all trays are configured correctly before printing again See Configuring trays for more information 41 X ERROR alternates with To continue press Y 49 XXXXX ERROR alternates with To continue turn off then on A printer error has occurred A critical firmware error has occurred 1 Press Y to continue or press for more information 2 Ifthe message persists after exiting help turn the printer off and then on 3 Ifthe message persists contact HP Support 1 Turn the printer off and then on 2 Ifthe message persists contact HP Support 50 X FUSER ERROR For help press A fuser error has occurred 1 Turn the printer off 2 Verify the fuser is installed correctly and fully seated 3 Turn on the printer 4 Ifthe message persists contact HP Support 51 XY ERROR alternates with To continue turn off then on A printer error has occurred 1 Press to continue 2 Ifthe message persists turn the printer off and then on 3 Ifthe message persists contact HP Support 52 XY ERROR alternates with T
74. S DOS command prompt The computer port that the printer is connected to is not configured or is not working correctly Connect another peripheral to this port to verify that the port is working The printer has not been correctly named for the network or Macintosh Cannot select the printer from the computer Cause If you are using a switch box the printer might not be selected for the computer The printer Ready indicator light is not lit A printer message other than Ready appears on the printer control panel For Macintosh use the appropriate utility to name the printer on the network From the Chooser select the AppleTalk zone and the printer Solution Select the correct printer through the switch box Press Stop to return the printer to the Ready state See Control panel messages The correct printer driver is not installed in the computer Install the correct printer driver The correct printer and port are not selected on the computer 156 Chapter 8 Problem solving Select the correct printer and port ENWW Cannot select the printer from the computer Cause Solution The network is not configured correctly for this printer Use the network software to verify the printer network configuration or consult with the network administrator The power receptacle is not working correctly Connect the printer to a different power receptacle A message appears that
75. SENRYESN Mac OS v9 1 and later and OS X v10 2 and later 1 Not all printer features are available from all drivers or operating systems 2 The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for Windows 2000 Windows XP and Windows Server 2003 users 3 For Windows 2000 and Windows XP 32 bit and 64 bit download the PCL 5 driver from www hp com go clj3000_ software or www hp com go clj3800_ software 4 For Windows XP 64 bit download the PCL 6 driver from www hp com go clj3000_software or www hp com go clj3800_software HP Color LaserJet 3600 Series printer drivers The HP Color LaserJet 3600 Series printer uses the HP JetReady 4 2 Page Description Language PDL a host based printer language HP JetReady 4 2 uses the combined power of the computer and Printer software 9 10 the printer to render the printed page in a Windows or Macintosh system environment HP JetReady 4 2 transfers the prerendered pages from the host computer to the printer and communicates instructions to the printer about how to convert the pages to data that can be printed The HP JetReady 4 2 PDL driver is available on the installation CD for the following operating systems e Windows 98 Windows Millenium Edition Me e Windows 2000 e Windows XP 32 bit and 64 bit e Windows Server 2003 32 bit and 64 bit e Macintosh OS X v10 2 and later EA NOTE Not all printer features are available from
76. SLEEP MODE and then press v 5 Press or W to select ON or OFF and then press v to set the selection 6 Press Menu to return to the Ready state Display Brightness feature Change the brightness of the control panel display by using the DISPLAY BRIGHTNESS option To set the Display Brightness feature 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight DISPLAY BRIGHTNESS and then press v 5 Press or to select the appropriate setting and then press v to set the selection 6 Press Menu to return to the Ready state Personality feature A NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only This printer features automatic personality printer language switching e AUTO Configures the printer to automatically detect the type of print job and configure its personality to accommodate that job e PCL Configures the printer to use Printer Control Language e PDF Configures the printer to use portable document format e PS Configures the printer to use PostScript emulation To set the Personality feature 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight SYSTEM SETUP and then press v 4 Press W to highlight PERSONALITY and then press v Changing printer control panel configuration settings 37 5 Press
77. Sets the default size for any custom job without dimensions Available PAPER SIZE for tray 1 X DIMENSION Y DIMENSION DUPLEX OFF Enables or disables the duplex function automatic 2 sided printing The default is OFF You can override this setting in the printer driver HP Color LaserJet ON 3000dn 3000dtn 3600dn 3800dn and 3800dtn printers only DUPLEX BINDING LONG EDGE Defines whether a duplex job will be flipped on the long edge or the short edge You can override this setting in the printer driver HP Color LaserJet SHORT EDGE 3000dn 3000dtn 3600dn 3800dn and 3800dtn printers only OVERRIDE A4 NO Sets the printer to print an A4 job on letter size paper when no A4 paper LETTER is loaded or to print a letter size job on A4 when no letter size paper is YES loaded The default is NO MANUAL FEED OFF The default is OFF Setting it to ON makes MANUAL FEED the default for jobs that do not select a tray You can override this setting in the ON printer driver COURIER FONT REGULAR Selects a version of the Courier font The default is REGULAR HP Color LaserJet DARK 3000 and 3800 Series printers only WIDE A4 NO Sets the printable area of A4 paper so that eighty 10 pitch characters can be printed on a single line The default is NO HP Color LaserJet YES 3000 and 3800 Series printers only PRINT PS ERRORS OFF Select ON to print emulated PostScript PS error pages The default is OFF HP Color LaserJet O
78. TINUE and then press v 5 Press A or to select the appropriate setting and then press v to set the selection 6 Press Menu to return to the Ready state 38 Chapter 2 Control panel ENWW ENWW Replace Supplies feature The printer has three options for low or exhausted supplies status e STOP AT OUT the default setting The printer continues printing while a print cartridge is low When the cartridge is out the printer cannot print e STOP AT LOW The printer pauses until you replace the low cartridge e OVERRIDE AT OUT The printer continues printing even after some supplies have run out To set the Replace Supplies feature 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight SYSTEM SETUP and then press v 4 Press to highlight REPLACE SUPPLIES and then press v 5 Press or to select the appropriate setting and then press v to set the selection e Ifyou select OVERRIDE AT OUT and then press v a warning message appears To accept the override select YES USE OVERRIDE and press v and then set the page limit for the override and press v 6 Press Menu to return to the Ready state Jam Recovery feature Use this option to configure the printer response to jams including how it handles the pages involved AUTO is the default value e AUTO The printer automatically turns jam recovery on when sufficient memory is available e ON The printer reprints
79. TOM setting when you want to be able to print a number of custom sizes from the tray without defining a set size for each job Use the CUSTOM setting when you want to print a specific print size from a particular tray When you print a custom job the printer looks for an exact size match If it does not find an exact match to the custom size specified it looks for a tray set to ANY CUSTOM Finally the printer looks for and uses media from a tray set to ANY SIZE 54 Chapter 4 Printing tasks ENWW There are three steps to set up custom paper When all are completed the display returns to the PAPER HANDLING menu After a custom size is set for a tray the printer retains the setting until you change it in the control panel 1 X dimension 2 Y dimension Unit of measure 1 Press W to highlight UNIT OF MEASURE and then press v 2 Press or to highlight the correct measurement and then press v X dimension The X dimension is the width of the page as it feeds into the printer 1 Press W to highlight X DIMENSION and then press v 2 Press 4 or to highlight the correct value and then press v Y dimension The Y dimension is the length of the page as it feeds into the printer 1 Press W to highlight Y DIMENSION and then press v 2 Press or to highlight the correct value and then press v Configuring tray 2
80. To set the Replace Supplies feature ccccccccecceeceeeeeeeeeeeeeeeeteeceeeeneensneaeees 39 Jam Recovery TeatUne sieisen a ated veseaheedcusthandebeeviadieededy NARA NENE 39 To set the Jam Recovery feature seesssssssessrrresseeernnanninennnaasenennnaaannannnaaaeeennna 39 Language feature sisrroniinirirrninnkrnni rianan NENANA ae teen tenet ee eeeeaaaeeeseeeaeeeeseeiaeeeeeeeiiaeeeeeseaas 40 To select a language iiei fcietesiin caelaiet iaidee iieleiiiaielen daaieden pease 40 Using the printer control panel in shared environments ccccccceeeeeeeeeeeeeeeeececcaeeeeeeeeeeeeeeeeteeeeees 41 3 I O configuration USB COMQUMATI OM crn e2 evertels A A ae 44 Connecting the USB Cable cccsiesecceitdvad tee sinscteedseeehiee oun EE ET TRE tied 44 Network configuration cccceeceeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeceeeeeeeececeeeeeeeeseeeaeeeeseceeaeeeeseeaaeeeesnnaeeeeneenaeeess 45 Manually configuring TCP IP parameters from the printer control panel 0e 45 Setting an IP address 0 0 0 cere tree eae ee eee aiian 45 setting the Subnet Mask eocccrncsicecicidarni doi E kded eed 45 Setting the default gateway cc eceeeee eee eeteeeeeeeeetneeeeeeeetaeeeeeeenieeeeeeneeaaes 46 Disabling network protocols Optional ccccecceeeeeeeeeeeceeeeeeeeeneeeeeeeeeaeeeeseetaeeeeeeeeeaes 46 To disable IPXISPX vasesvecsvssstcenges sandedid sslaaacdugsyestededevsh EA 47 To disable AppleTalk
81. Web server Establishes how the printer switches from color to monochrome black and white mode for maximum performance and print cartridge life AUTO will reset the printer to the factory default setting The default is AUTO Chapter 2 Control panel Menu item Values Description Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage Select MOSTLY BLACK PAGES if you print mostly monochrome print jobs or a combination of color and monochrome print jobs TRAY BEHAVIOR USE REQUESTED TRAY Specifies settings for the tray selection behavior Use this setting to configure the trays to behave like trays in some MANUALLY FEED previous HP printers PROMPT PS DEFER MEDIA USE ANOTHER TRAY SIZE TYPE PROMPT DUPLEX BLANK PAGES The default for USE REQUESTED TRAY is EXCLUSIVELY The default for MANUALLY FEED PROMPT is ALWAYS PS DEFER MEDIA affects how paper is handled when printing from an Adobe PS print driver ENABLED uses HP s paper handling DISABLED uses the Adobe PS paper handling The default is ENABLED USE ANOTHER TRAY defines whether the printer prompts the user to use another tray when the selected tray is unavailable The default is ENABLED SIZE TYPE PROMPT defines whether the printer prompts the user to reconfigure the tray after loading and closing the tray The default is DISPLAY DUPLEX BLANK PAGES defines whether the printer flips a page over even when a page
82. a Y Y Y Y gt M M MMK Wo Y wv tray 3 1 Supported envelope sizes are 10 Monarch C5 DL and B5 Table 1 10 Automatic 2 sided printing Media size Dimensions Weight and thickness Letter 216 x 279 mm 8 5 x 11 in 60 to 120 g m 16 to 32 Ib bond Legal 216 x 356 mm 8 5 x 14 in A4 210 x 297 mm 8 3 x 11 7 in 8 5 x 13 216 x 330 mm 8 5 x 13 in 1 Automatic 2 sided printing on weights heavier than those shown can produce unexpected results Ex NOTE Automatic 2 sided duplex printing is available with the HP Color LaserJet 3000dn 3000dtn 3600dn 3800dn and 3800dtn printers Manual 2 sided printing Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed See Using 2 sided duplex printing for more information ENWW Print media specifications 15 16 Chapter 1 Printer basics ENWW 2 Control panel This chapter contains information about the printer control panel which provides controls for printer functions and communicates information about the printer and print jobs e Control panel overview e Using the control panel menus Retrieve Job menu ry Information menu e Paper Handling menu e Configure Device menu e Diagnostics menu Changing printer control panel configuration settings e Using the printer control panel in shared environments ENWW Control panel overview The control panel provides controls f
83. a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 178 AppendixB Service and support ENWW Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of
84. ac OS X v10 2 and v10 3 ENWW Printer software 13 Print media specifications For optimum results HP recommends using HP media that is designed for HP Color LaserJet printers Use media with a weight between 75 g m to 120 g m 20 to 32 Ib bond Although the printer supports media with weights between 60 g m to 220 g m 16 to 58 Ib bond using lighter or heavier media could impact the paper jam rate and the optimal print quality performance Always use the correct media type setting in the printer driver and configure the trays for the correct media type HP recommends testing any paper before buying it in large quantities Supported media types Table 1 7 Tray 1 media types Type Dimensions Weight or thickness Capacity Plain Minimum 76 x 127 mm 3x5 in 60 to 163 g m 16 to 43 Ib bond 100 sheets Glossy paper Maximum 216 x 356 mm HP Color LaserJet 3600 and 3800 75 to 60 sheets 8 5 x 14 in 220 g m 20 to 58 Ib bond HP Color LaserJet 3000 75 to 120 g m 20 to 32 Ib bond Transparencies 0 12 to 0 13 mm thick 4 7 to 5 mils thick 60 sheets Envelopes 60 to 90 g m 16 to 24 Ib bond 10 envelopes Labels 75 to 163 g m 20 to 43 Ib bond 60 sheets Cardstock 163 to 220 g m 43 to 58 Ib cover 60 sheets Capacity can vary depending on media weight and thickness and environmental conditions Smoothness should be 100 to 250 Sheffield For ordering information see Supplies and accessories
85. acesenags 136 JANN TOCOVCRY aoee a a O E E O O neh E E donee 136 Common causes OF JAMS suiriri ninina RNET TAAA 138 cleanng JAMS cieie aA A T a 139 Paper andling problemsneoriiananea a aa a a aaa daana 149 Troubleshooting information pages ecccceceeceeeeeee tere eeeeeee eee eeeeeeeeeeeeeceeaaeeeeeseneaeeeeeeteeenaeeeeesenaneees 154 Printer response problems aa iciccccee candieas vent dediaascaes dee wo danes ocanecseees aiaa E EE Aaaa 155 Printer control panel problems 0 cceccee eee eeeeeeee cece eaeeaecaeeceeeeeeeeeeeeeeeeeeseaaaaaaaeaaeeeeeeeeeeeeeeeeeneeetees 158 Color printling PrOble mS lt cee iscidccecvusatadececcted a Dusted dee caataede te e aa lvees E ined E E 159 Incorrect printer output ee 161 Printer output PFODIGIMS s cistacedices faazceecdeeee canes cxssvaesaiededececuaesdiecacnacaaace tecemeves Aa 161 Guidelines for printing with different fonts 0 0 0 eeeeeeee eee eeeeeeeeeeeseeeeeeeeeeeeeaaeeeees 162 Macintosh problems dsisszccastecsas clessucectonnadecctansinascvcesbaauseanesndanaaeeddasatadaddecsayudadaneuaayaaedue cana taeddecaadaacand 163 Solving problems with Mac OS VOX ooo cecceceeeeeeeeeeeeeee sere eeeeaeeeeeeeeeeaaeeeeeseeeaeeeeeeeeeenaaeeees 163 Solving problems with Mac OS X cec cc ti ene e ee inne ERRANEN 165 Software program ProbleMS wssscswsssadadiecasaadsirdersnesagad cdeivataane deaseadeaatdaalacsavaaadaacesuuevanendtesabeaaddaaesbaanene 168 Print quality troubl6SMOOUing sorses inen
86. aining e No shake cartridge design e Printer checks for authentic HP print cartridges at cartridge installation e Internet enabled supply ordering capabilities using HP Easy Printer Care Software Accessibility e The online user guide is compatible with text screen readers e Print cartridges can be installed and removed by using one hand e All doors and covers can be opened by using one hand e Media can be loaded in tray 1 by using one hand Leen e eee ee ee eee eee 6 Chapter 1 Printer basics ENWW Walkaround The following illustrations identify the locations and names of key printer components Figure 1 1 Front view shown with optional 500 sheet paper feeder 1 Output bin extender 2 Output bin 3 Top cover 4 Printer control panel 5 Front door 6 Tray 1 holds 100 sheets of standard paper 7 Tray 2 holds 250 sheets of standard paper 8 Tray 3 optional holds 500 sheets of standard paper ENWW Walkaround AW i Figure 1 2 Back and side view 1 On off switch 2 Power connection 3 EIO slot available on the HP Color LaserJet 3000 and 3800 Series printers 4 Hi Speed USB 2 0 port 5 Network port available on the HP Color LaserJet 3000n 3000dn 3000dtn 3600n 3600dn 3800n 3800dn and 3800dtn printers 8 Chapter 1 Printer basics ENWW Printer software ENWW The printing system software is included with
87. al utilities that make it easy to monitor and manage the printer on a network HP Easy Printer Care Software The HP Easy Printer Care Software is a software program that you can use for the following tasks e Checking the printer status e Checking the supplies status e Setting up alerts e Viewing printer documentation e Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network Perform a complete software installation in order to use the HP Easy Printer Care Software Embedded Web server EA NOTE The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only The printers are equipped with an embedded Web server which allows access to information about printer and network activities This information appears in a Web browser such as Microsoft Internet Explorer or Netscape Navigator The embedded Web server resides on the printer It is not loaded on a network server 12 Chapter 1 Printer basics ENWW The embedded Web server provides an interface to the printer that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the printer in the
88. all drivers or operating systems If your system did not automatically check the Internet for the latest drivers during software installation download them from www hp com go clj3600_software Additional drivers The following drivers are not included on the CD but are available from www hp com go clj3000_software or www hp com go clj3800_software These drivers are for the HP Color LaserJet 3000 and 3800 Series printers only e _UNIX model scripts e Linux drivers e OS 2 PS and PCL printer driver EA NOTE The OS 2 drivers are available from IBM and are packaged with OS 2 They are not available for Traditional Chinese Simplified Chinese Korean and Japanese languages Chapter 1 Printer basics ENWW ENWW Opening the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the product for all print jobs configuration settings Windows 98 and Me 1 On the File menu in the software program click Print 2 Select the driver and then click Properties The steps can vary this procedure is most common 1 Click Start click Settings and then click Printers 2 Right click the driver icon and then select Properties Click Start click Settings and then click Printers Right click the driver icon and then select Properties Click the Configure tab Windows 2000 XP a
89. an 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 3000 3000n 3000dn 3000dtn 3600 3600n 3600dn 3800 3800n 3800dn 3800dtn laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstralning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet 3000 3000n 3000dn 3000dtn 3600 3600n 3600dn 3800 3800n 3800dn 3800dtn kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserpr
90. ance e 533 MHz processor e 360 MHz processor 533 MHz processor User interface e Graphic display e Graphic display Graphic display Control panel help HP Easy Printer Care Software a Web based status and troubleshooting tool Windows and Macintosh printer e Control panel help e HP Easy Printer Care Software a Web based status and troubleshooting tool e Windows and Macintosh printer Control panel help HP Easy Printer Care Software a Web based status and troubleshooting tool Windows and Macintosh printer drivers drivers drivers e Embedded Web server to gain Embedded Web server to gain access to support and to order access to support and to order supplies administrator tool for supplies administrator tool for network connected models only network connected models only Printer drivers e HPPCL 5c HP JetReady 4 2 HP PCL 5c e HPPCL6 HP PCL 6 e PostScript 3 emulation PostScript 3 emulation Storage features e Fonts forms and other macros None Fonts forms and other macros e Job retention Job retention Fonts e 80 internal fonts available for both None 80 internal fonts available for PCL and PostScript 3 emulation both PCL and PostScript 3 emulation e 80 printer matching screen fonts in TrueType format available with 80 printer matching screen fonts the software solution in TrueType format available with the software solution Accessories e Optional 500 sheet input tray e Optional 500 sheet input tray Optional
91. and cover open e The e mail account s to which the alerts should be forwarded Software Information location HP Web Jetadmin See HP Web Jetadmin for general information about HP Web Jetadmin See the HP Web Jetadmin Help system for details on alerts and how to set them up Embedded Web server See Using the embedded Web server for general information about the embedded Web server See the embedded Web server Help system for details on alerts and how to set them up SSS SSS SSS SE SS SS 90 Chapter 5 Managing the printer ENWW Using the embedded Web server ENWW NOTE The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information only NOTE When the printer is directly connected to a computer use the HP Easy Printer Care Software to view the printer status View printer control status information Set the type of paper loaded in each tray Determine the remaining life on all supplies and order new ones View and change tray configurations View and change the printer control panel menu configuration View and print internal pages Receive notification of printer and supplies events View and change network configuration View support content that is specific to the current state of the printer Restrict access to color printing features HP Color LaserJet 3000 Series printer only When the printer is connected to the network the embedded Web server is automatical
92. and tough paper PRINT MODES A list of media types Associates each media type with a specific print mode appears When you select a type a list of available modes appears OPTIMIZE A list of parameters Optimizes certain parameters for all jobs rather than or in addition to appears optimizing by paper type EDGE CONTROL OFF Controls how edges are printed HP Color LaserJet LIGHT 3000 and 3800 Series printers only NORMAL MAXIMUM QUICK CALIBRATE Performs a limited printer calibration NOW FULL CALIBRATE Performs all printer calibrations to optimize print quality NOW DELAY NO Prints before the calibration process after turning on the printer or CALIBRATION AT bringing it out of sleep mode WAKE POWER ON YES HP Color LaserJet 3000 and 3800 Series printers only CREATE CLEANING Prints a cleaning page to be used for cleaning the printer This page PAGE contains instructions for processing the cleaning page See Cleaning the printer for more information HP Color LaserJet 3000 3000n 3600 n _______ _SA ENWW Configure Device menu 27 Menu item Values Description 3600n 3800 and 3800n printers only PROCESS CLEANING PAGE For duplexing printers this command creates and processes the cleaning page For non duplexing printers after the cleaning page is loaded in tray 1 this menu item processes the cleaning page that was created by the CREATE CLEANING PAGE command The cleaning process takes a
93. aper feeder tray 3 Internal EIO connectivity for the J6073A G HP Jetdirect high performance hard disk 20 GB HP Color LaserJet 3000 and 3800 Series lt lt a printers J7934A HP Jetdirect 620n print server 10 100base TX Ethernet J7960A HP Jetdirect 625n print server 10 100 1000T Ethernet External EX connectivity J3258C HP Jetdirect 170x print server Ethernet J6035D HP Jetdirect 175x print server fast Ethernet 10 100base TX USB 1 1 J6072A HP bt1300 Bluetooth wireless printer adapter USB 1 1 or parallel port interfaces J7942A HP Jetdirect en3700 print server fast Ethernet full feature set 10 100base TX USB 2 0 J7951A HP Jetdirect ew2400 wired wireless print server fast Ethernet value feature set USB 2 0 Printer supplies for the HP Color Q7560A Black print cartridge LaserJet 3000 Series printer Q7561A Cyan print cartridge Q7562A Yellow print cartridge Q7563A Magenta print cartridge Printer supplies for the HP Color Q6470A Black print cartridge LaserJet 3600 Series printer Q6471A Cyan print cartridge Q6472A Yellow print cartridge Q6473A Magenta print cartridge Printer supplies for the HP Color Q6470A Black print cartridge LaserJet 3800 Series printer Q7581A Cyan print cartridge Q7582A Yellow print cartridge Q7583A Magenta print cartridge Cables C6518A USB 2 0 printer cable 2 meter 6 5 foot standard 174 Appendix A Supplies and accessories ENWW Table A 1 Supplies accessories and part numbers continued
94. ata will be lost 2 Ifthe message persists contact HP Support 40 BAD SERIAL TRANSMISSION alternates with To continue press For the HP Color LaserJet 3000 and 3800 Series printers only A serial data error parity framing or line overrun has occurred while the printer was receiving data 1 Press Y to continue printing EF NOTE Data will be lost 2 Ifthe message persists contact HP Support 40 EIO X BAD TRANSMISSION alternates with To continue press Y For the HP Color LaserJet 3000 and 3800 Series printers only with an EIO device A connection with the card in the EIO slot has broken 1 Press Y to continue printing EF NOTE Data will be lost 2 Ifthe message persists contact HP Support 40 EMBEDDED 1 0 BAD TRANSMISSION alternates with To continue press The connection with the HP Jetdirect embedded print server has broken Press v to continue printing 41 3 UNEXPECTED SIZE IN TRAY X alternates with LOAD TRAY X lt TYPE gt lt SIZE gt Media is loaded that is longer or shorter in the feed direction than the size configured for the tray 1 Press Y to print from a different tray 2 To print from the current tray load the tray with the size and type indicated Ensure that all trays are configured correctly before printing again See Configuring trays for more information 41 5 UNEXPECTED TYPE IN TRAY X alternates with LOAD T
95. ation The correct printer driver is not loaded Load the correct printer driver The correct program driver is not loaded Load the correct program driver Cannot select a font from the software Cause Solution The font is not available to the software program See the software program documentation Cannot select colors Cause Solution The software program does not support color See the software documentation Color mode is not selected in the software program or printer Select Color mode instead of Grayscale or Monochrome driver mode The correct printer driver is not loaded Load the correct printer driver Printer driver does not recognize tray 3 or the 2 sided printing accessory Cause Solution The printer driver has not been configured to recognize tray 3 See the printer driver online Help for instructions to configure or the 2 sided printing accessory the driver to recognize printer accessories The accessory might not be installed Verify that the accessory is installed correctly 168 Chapter 8 Problem solving ENWW Print quality troubleshooting ENWW If you are experiencing problems with print quality the following sections might help you identify the cause of the problem Print quality problems associated with media Some print quality problems arise from the use of inappropriate media e Use media that meets HP paper specifications See Supported media sizes e _ The s
96. automatic duplexer HP Color LaserJet 3000dn 3000dtn 3600dn 3800dn and 3800dtn printers go to step 7 4 Press to highlight CREATE CLEANING PAGE and then press v 5 Remove all paper from tray 1 6 Remove the cleaning page and load it face down in tray 1 EA NOTE If you are not still in the menus navigate to PRINT QUALITY using the above instructions 7 Atthe printer control panel press W to highlight PROCESS CLEANING PAGE and then press v Cleaning the printer 116 Chapter 7 Maintenance ENWW 8 ENWW Problem solving This chapter describes what to do if problems arise with your printer Basic troubleshooting checklist Control panel message types Control panel messages Jams Common causes of jams Clearing jams Paper handling problems Troubleshooting information pages Printer response problems Printer control panel problems Color printing problems Incorrect printer output Macintosh problems Software program problems Print quality troubleshooting 117 Basic troubleshooting checklist If you are experiencing problems with the printer use the following checklist to identify the cause of the problem e Is the printer connected to power e isthe printer on e __Is the printer in the Ready state e Are all necessary cables connected e Do any messages appear on the control panel e Are genuine HP supplies installed e Were recently replac
97. ave changed Consult the network administrator to coordinate changes to printer control panel settings printer control panel settings Unable to select tray 3 optional 500 sheet paper feeder Cause Solution Tray 3 does not appear as an input tray option on the Tray 3 appears as an option only if it is installed Verify that configuration page or on the control panel tray 3 is installed correctly Tray 3 does not appear as an option in the printer driver Verify that the printer driver configuration recognizes tray 3 See the printer driver Help to set up and configure additional trays See Gaining access to printer driver settings 158 Chapter 8 Problem solving ENWW Color printing problems ENWW Printing black instead of color Cause Solution Grayscale is selected in the software program or printer driver In the software program or printer driver select Color mode instead of Grayscale or Monochrome mode The correct printer driver is not selected in your software Select the correct printer driver program No color appears on the configuration page Contact HP support The control panel setting for COLOR SUPPLY OUT is set to Replace the color print cartridge AUTOCONTINUE BLACK and one of the color print cartridges is out The printer continues to print in black only The control panel setting for RESTRICT COLOR USE is set Change the control panel setting to ENABLE COLOR to DISABLE COLOR or
98. batteries contained in or supplied by Hewlett Packard for this product include the following HP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printer Type carbon monofluoride lithium battery BR1632 Type carbon monofluoride lithium battery BR2032 Weight 1 5 g Weight 2 0 g Location On formatter board Location On controller board User removable No User removable No 192 Appendix D Regulatory information ENWW For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where Lo you purchased the product Material Safet
99. blem persists see Print quality troubleshooting pages Print quality problems associated with toner buildup inside the printer Over time toner and other particles can collect inside the printer This buildup can cause the following print quality problems EA NOTE To help reduce toner buildup always configure the media type in the tray to match the media type that you are using Printing on media that is a different type than the configuration setting can cause excess toner buildup e Marks at even intervals on the printed side of the page e Toner that smears easily e Toner specs on the page e Vertical streaks or bands on the page To correct these types of problems clean the printer See Cleaning the printer Print quality troubleshooting pages Use the built in print quality troubleshooting pages to help diagnose and solve print quality problems 1 Press Menu 2 Press W to highlight DIAGNOSTICS and then press v 3 Press W to highlight PQ TROUBLESHOOTING and then press v to print the pages 170 Chapter 8 Problem solving ENWW The printer returns to the Ready state after printing the print quality troubleshooting pages If you see print quality defects on the print quality troubleshooting pages calibrate the printer See Calibrating the printer If defects continue to appear go to the appropriate Web site for your printer e www hp com go printquality clj3000 e www hp com go printquality clj3800 Calib
100. ce Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs If you do not change these settings the printer automatically uses the default printer settings to select a tray VAN CAUTION Make printer setup changes through the software program or the printer driver whenever possible because changes that you make at the control panel become default settings for subsequent print jobs Settings selected in the software or the printer driver override control panel settings Source Print by Source to specify a tray from which the printer will pull media The printer tries to print from this tray no matter what type or size is loaded in it If you select a tray that is configured for a type or size that does not match your print job the job does not proceed until you load the tray with the correct type or size If you load the tray correctly the printer begins printing If you press v you can select another tray EZ NOTE If you have difficulties printing by Source see Priority for print settings Type and Size Print by Type or Size when you want to pull media from the first tray that is loaded with the type or size that you select Selecting media by type rather than source is similar to locking out trays and helps protect special media from accidental use For example if a tray is configured for letterhead and you specify that the driver print on plain paper the printer
101. ces for certain events ENWW Using the HP Printer Utility for Macintosh 97 98 Chapter 5 Managing the printer ENWW 6 ENWW Color This chapter describes how to produce the best possible color printing e Using color e Managing color Matching colors 99 Using color The HP Color LaserJet 3000 3600 and 3800 Series printers provide automatic color features that generate excellent color results Carefully designed and tested color tables provide smooth accurate color rendition of all printable colors The printers also provide sophisticated tools for the experienced professional HP ImageREt HP ImageREt is a technology that provides the best color print quality without having to change printer driver settings or make trade offs between print quality performance and memory ImageREt produces photorealistic images Depending on your printer the following HP ImageREt versions offer trapping technologies control over dot placement and more precise control of the toner quality in a dot e HP ImageREt 2400 HP Color LaserJet 3000 Series printer produces a 600x600 dpi print resolution that provides 2400 dpi laser class quality with millions of smooth colors e HP ImageREt 3600 HP Color LaserJet 3600 and 3800 Series printers produces a 600x600 dpi print resolution that provides 3600 dpi laser class quality with millions of smooth colors Media selection For the best color and image quality select the appropriate med
102. ckard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 Boblingen D 71034 Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 194 Appendix D Regulatory information ENWW Declaration of conformity HP Color LaserJet 3600 series and HP Color LaserJet 3800 series Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Names HP Color LaserJet 3600 series HP Color LaserJet 3800 series Regulatory Model BOISB 0504 00 Including Q5985A Optional 500 Sheet Input Tray Product Options ALL Print Cartridges Q6470A Q6471A Q6472A Q6473A Q7581A Q7582A Q7583A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN55022 1994 A1 A2 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003
103. contact HP Support 13 XX YY JAM IN TRAY 2 A page is jammed in tray 2 Remove tray 2 clear the jam and then reinstall tray 2 See Clearing jams If the message persists after clearing all pages contact HP Support 13 XX YY JAM IN TRAY X alternates with Clear jam then press Y 13 XX YY JAM INSIDE FRONT DOOR alternates with For help press A page is jammed in tray 1 or tray 3 A jam has occurred inside the front door Clear the jam and then press v or See Clearing jams If the message persists after clearing all pages and exiting Help contact HP Support Press for help or See Clearing jams If the message persists after clearing all pages and exiting Help contact HP Support 13 XX YY JAM INSIDE TOP COVER alternates with For help press 20 INSUFFICIENT MEMORY alternates with For help press To continue press Y A page is jammed underneath the front cover The printer has received more data from the computer than fits in available memory Open the front door and remove any jammed media 1 Press Y to continue printing Ey NOTE Data will be lost 2 Reduce the complexity of the print job to avoid this error 3 Adding memory to the printer may allow printing of more complex pages 22 EIO X BUFFER OVERFLOW alternates with To continue press vw For the HP Color LaserJet 3000 and 3800 Series printers only with an EIO device The printer EIO card
104. cutdneee 23 Paper Handling MENU s ci 28ccecstceesceceetescscegsstebeligdeaascdedesarsdaceeeageysdecneasesanctnee saceangauvedatageabviiedialdadece 24 Configure Device MON geccstivajetedebsssncctea ds asaccacghvdhttedadssaacdecane ded eisnaseedel age eee nnee etnies 25 Printing SUB MENU esiecea itis eedoedsaadeslurdaa AA acetal 25 Print Quality SUD MG eo Sec cgese sed avaevesacves E E ue deadeaeededecegexee shane denen sheen 27 ENWW System Setup SUD MENUl nerian anana a iaaa aaa a aaa a adaa 28 VO SUbMEnU saihecnacaccasesinnsatonsdiannaccadadennnaseagedensdaatauvddaeassandadvannaauanenesustaundcchanetiidadera aa aia 31 Resets SUD MENU naierara iia a E a aa EAE EE AE EEE EE a EAE EES 31 Diagnostics MENU sessirnir diiin niaii iniiai aN A adara AAE EAA aAA ANANE SERENE E EAEAN 33 Changing printer control panel configuration settings e eeessseseeresseeirressttrrssstttrrnnnttenrnnneennnnnneen 34 Tray Behavior menu Options 2 ccececceeceeceeeeeee cette eeeeeeeeeaaaeaaeceeeeeeeeeeeeeeeseeteeesessaaaeees 34 To set the Use Requested Tray feature ccceccececccceeeeeeeeeeetneeeeeeeeesiieeeeeerenae 34 To set the Manually Feed Prompt feature cccecceeceeeeeeeeeeeeteeeeeeteeneaees 35 To set the PS Defer Media feature 0 0 0 ccceeeeeetteeeeeeeetieeeeeeetiteeeeeetieeeeeenee 35 To set the Use Another Tray feature ec ccceeceneeee cere eetneeeeeeeetieeeeeeetnaeeeeete 35 To set the Size Type
105. d Wide Web Consortium http www w3 org Image optimization SRGB HP Color LaserJet 3800 Series printer only instructs the printer to use the best color matching for rendering sRGB images Select this option to print raster objects such as BMP TIF or GIF files Adobe RGB 1998 HP Color LaserJet 3800 Series printer only instructs the printer to use the best color matching for documents or images that are in the Adobe RGB color space that some digital cameras and high end graphics programs create When printing with Adobe RGB from a professional software program turn off the color management in the program and allow the printer software to manage the color space None instructs the printer to print RGB data in raw device mode You must manage color in the program in which you are working or in the operating system in order to render photographs correctly when this option is selected Custom Profile instructs the printer to use a custom input profile to more accurately predict and control color output Download custom profiles from www hp com Restricting color printing EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only ENWW Managing color 103 The HP Color LaserJet 3000 and 3800 Series printers include a RESTRICT COLOR USE setting for networked printers A network administrator can use the setting to restrict user access to the color printing features in order to conserve
106. d software program generally override control panel settings Software program settings generally override printer driver settings Creating and using presets in Mac OS X Use presets to save the current printer driver settings for reuse To create a preset 1 Open the printer driver See Opening the printer drivers 2 Select the print settings 3 Inthe Presets box click Save As and type a name for the preset 4 Click OK To use presets 1 Open the printer driver See Opening the printer drivers 2 Inthe Presets menu select the preset that you want to use EA NOTE To use printer driver default settings select the Standard preset Printing a cover page You can print a separate cover page for your document that includes a message such as Confidential 1 Open the printer driver See Opening the printer drivers 2 On the Cover Page or Paper Quality pop up menu select whether to print the cover page Before Document or After Document 3 Ifyou are using Mac OS X in the Cover Page Type pop up menu select the message that you want to print on the cover page EA NOTE To print a blank cover page select Standard as the Cover Page Type Chapter 4 Printing tasks ENWW ENWW Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages 1 2 3 4 5 Open the printer
107. d then open Print Center Mac OS X V10 2 or Printer Setup Utility Mac OS X V10 3 Click on the print queue On the Printers menu click Show Info Click the Installable Options menu NOTE Configuration settings might not be available in Classic mode Software for networks For a summary of available HP network installation and configuration software solutions see the HP Jetdirect Embedded Print Server Administrator s Guide You can find this guide on the printer CD Printer software 11 HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server any client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host UNIX For HP UX and Solaris networks go to www hp com support net_printing to download the HP Jetdirect printer installer for UNIX EA NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing Linux For information go to www hp com go linuxprinting Utilities The HP Color LaserJet 3000 3600 and 3800 Series printers are equipped with sever
108. ding a third party USB card you might need the Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site When connected with a USB cable the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected Cause Solution This problem is caused by either a software or hardware component Software troubleshooting e Check that your Macintosh supports USB and has the appropriate USB software from Apple e Verify that your Macintosh operating system is Mac OS V9 1 or later 164 Chapter 8 Problem solving ENWW When connected with a USB cable the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected Cause Solution B NOTE The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device Hardware troubleshooting e Check that the printer is turned on e Verify that the USB cable is connected correctly e Check that you are using the appropriate high speed USB cable e Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer e Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect t
109. display 1 Message Prompt area 2 Supplies gauge 3 Print cartridge colors from left to right black yellow cyan and magenta For more precise levels follow the instructions in the table below to print a supplies status page Device Procedure Printer control panel 1 Press Menu 2 Press W to highlight INFORMATION and then press Y 3 Press W to highlight PRINT SUPPLIES STATUS PAGE and then press Vv to print the supplies status page HP Easy Printer Care Software In the Overview tab in the Supplies Status section click Supplies Details to open the supplies status page Embedded Web server HP Color 1 In your browser enter the IP address for the printer home page and press LaserJet 3000 and 3800 Series Enter to open the printer status page See Using the embedded Web server printers only 2 On the left side of the screen click Supplies Status to open the supplies status page B NOTE The IP address is found on the printer Jetdirect page which is printed with the configuration page See Using printer information pages HP Web Jetadmin In HP Web Jetadmin select the printer device The device status page shows print cartridge information Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes and do not touch the surfac
110. driver see Opening the printer drivers Click the Layout pop up menu Next to Pages per Sheet select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 Next to Layout Direction select the order and placement of the pages on the sheet Next to Borders select the type of border to print around each page on the sheet Setting the color options Use the Color Options pop up menu to control how colors are interpreted and printed from software programs 1 Open the printer driver see Opening the printer drivers 2 Open the Color Options pop up menu 3 Ifyou are using Mac OS X click Show Advanced Options 4 Adjust the individual settings for text graphics and photographs Using features in the Macintosh printer driver 75 Printing on special media Use these guidelines when printing on special types of media Transparencies e Handle transparencies using the edges Oils from your fingers deposited on the transparency can cause print quality problems e Use only overhead transparencies recommended for use in this printer Hewlett Packard recommends using HP Color LaserJet Transparencies with this printer HP products are designed to work together for optimum printing results e In either the software program or the printer driver select TRANSPARENCY as the media type or print from a tray that is configured for transparencies CAUTION Transparencies not designed for LaserJet printi
111. duct Name HP Color LaserJet 3000 series Regulatory Model BOISB 0504 01 Including Q5985A Optional 500 Sheet Input Tray Product Options ALL Print Cartridges Q7560A Q7561A Q7562A Q7563A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN55022 1994 A1 A2 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B2 ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA 16 May 2005 For Regulatory Topics Only Australia Contact Product Regulations Manager Hewlett Pa
112. e or arrow to increase or decrease the number for the first byte of the IP address 11 Press v to move to the next set of numbers Press to move to the previous set of numbers EA NOTE To cycle through the numbers faster hold down the arrow button 12 Repeat steps 10 and 11 until the correct IP address is entered and then press v to save the setting 13 Press Menu to return to the Ready state Setting the subnet mask 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight I O and then press v Network configuration 45 Oe EY Se SY oe 10 11 12 13 Press to highlight EMBEDDED JETDIRECT and then press v Press W to highlight TCP IP and then press v Press v to select CONFIG METHOD Press W to highlight MANUAL and then press v Press to highlight MANUAL SETTINGS and then press v Press to highlight SUBNET MASK and then press v Press the or arrow to increase or decrease the number for the first byte of the subnet mask Press v to move to the next set of numbers Press gt to move to the previous set of numbers Repeat steps 10 and 11 until the correct subnet mask is entered and then press v to save the subnet mask Press Menu to return to the Ready state Setting the default gateway 1 O o N Se a ae oe Ui gt _ N a 13 Press Menu Press W to highlight CONFIGURE DEVICE and then press v
113. e of the roller ENWW Managing supplies 109 HP print cartridges When you use a genuine new HP print cartridge you can obtain the following supplies information e Percentage of supplies remaining e Estimated number of pages remaining e Number of pages printed Non HP print cartridges Hewlett Packard Company cannot recommend use of non HP print cartridges either new or remanufactured Because they are not genuine HP products HP cannot influence their design or control their quality Service or repair that is required as a result of using a non HP print cartridge will not be covered under the printer warranty If you use a non HP print cartridge HP cannot ensure the accuracy of certain features If the non HP print cartridge was sold to you as a genuine HP product see HP fraud hotline and Web site Print cartridge authentication The printer automatically authenticates the print cartridges when the cartridges are inserted into the printer During authentication the printer will let you know whether a cartridge is a genuine HP print cartridge If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline and Web site HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the printer message sa
114. eaaes 180 On site Service agreements 22 ceeeeeeecdeceten eed eeeeeneenenteeeeeaneneeeceeeeeuneeedeeeecbanteeedeedbannnndeees 180 Next day on site Service c iivcacesieeiee erecta A ieaeateaees il oer edicae eats aed 180 Weekly volume on site service ee cee eeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeeeteeeenaeeeees 180 Extended warranty cccccececc cere itn ieee eee erent eee idani aaia aiaa t 180 Repacking the Printer escien deeds ad eeu censa tae eteaeeda duedecvasetaeete ceeds AE ears 181 Appendix C Printer specifications Physical specifications sisisse t insaeascneseaedaiectediadauddadaatenaadetdendabageedlngdtnadeetidaedaadhes edaee see a ee deeds 183 Electrical Specifications ccccccccccecceeeeeeeeeeeeeeeeee cae eeaaeeaeceeceeeeeeeeeeeeeeeeeeegdseceaaeaaeeaeceeeeeeeseeeeeesieee 184 Power CONSUMPTiON SPECIFICATIONS ee eeeceece eee ce cette cece eeaaeeaeceeeeeeeeeeeeteesedeecccecaeaeeeeeeeeeeeeeeeeeeieead 185 ACOUSTIC SPECIFICATIONS 22 0 ce ceeceece cece cee ee eee te eee eeeeeaaacaeeeeeeeeeeeeeeeeeeeceesecaaaaaaeaaeeaeeeeeeeeeeeeeeeseesessenniaeeees 186 Operating environment specifications cc cecceccecceceeeeeeeeeeeeeeeceaeaaaeeaeceeeeeeeeeeeeeeeesescesccsaecaeeaeeeeeees 187 Appendix D Regulatory information FCC regulations eenoraneo dale deerendecudenduanpaadauidtvasdaehind tvs deh tudaydinaeeh A A 190 Environmental product stewardship program ce eeeceeeeeceeceeeeeeeeeeeeeee
115. ectricity which can cause paper to stick together During 2 sided printing you removed the paper before the second side of the document was printed Reset the printer and print the document again Wait until the page completely settles in the output bin before removing it The media is in poor condition Replace the media The internal rollers from tray 2 or tray 3 are not picking up the media Remove the top sheet of media If the media is heavier than 163 g m 43 Ib it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Feed single sheets from tray 1 Printer supply items have reached the end of their useful life Check the printer control panel for messages prompting you to replace supplies or print a supplies status page to verify the remaining life of the supplies See Replacing supplies and parts Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment 1 If the printer still continues to jam contact HP Customer Support or your authorized HP service provider 138 Chapter 8 Problem solving ENWW Clearing jams Procedures in the following sections correspond with a jam message that might appear on the control panel Jam in tray 1 a Remove the media fr
116. ed appears media sizes for a complete list of available sizes TRAY 1 TYPE A list of available types Configures the paper type for tray 1 The default is ANY TYPE See Supported appears media sizes for a complete list of available types TRAY 2 SIZE A list of available sizes Configures the paper size for tray 2 or tray 3 The default size is letter or A4 appears depending on the country region See Supported media sizes for a complete TRAY 3 SIZE list of available sizes TRAY 2 TYPE A list of available types Configures the paper type for tray 2 or tray 3 The default is PLAIN See appears Supported media sizes for a complete list of available types TRAY 3 TYPE 24 Chapter 2 Control panel ENWW Configure Device menu Use the CONFIGURE DEVICE menu to change or reset the default print settings to adjust the print quality and to change the system configuration and I O options The five CONFIGURE DEVICE sub menus are described in the sections below Printing sub menu These settings affect only jobs that do not have identified properties Most jobs identify all of the properties and override the values that are set from this menu This menu can also be used to set the default paper size and type Menu item Values Description COPIES 1 32 000 Sets the default number of copies The default number of copies is 1 DEFAULT PAPER A list of available sizes Sets the default paper size SIZE appears DEFAULT CUSTOM UNIT OF MEASURE
117. ed print cartridges installed correctly and was the pull tab on the cartridge removed For additional information about installation and setup see the printer getting started guide If you cannot find solutions to printer problems in this guide go to the appropriate Web site e HP Color LaserJet 3000 Series printer www hp com support clj3000 e HP Color LaserJet 3600 Series printer www hp com support clj3600 e HP Color LaserJet 3800 Series printer www hp com support clj3800 Factors that affect printer performance Several factors affect the time it takes to print a job e Maximum printer speed measured in pages per minute ppm e The use of special paper such as transparencies heavy paper and custom size paper e Printer processing and download time e The complexity and size of graphics e The speed of the computer you are using e The USB connection e The printer I O configuration e The amount of printer memory installed e The network operating system and configuration if applicable e Printer personality HP JetReady PCL or PS EA NOTE Although additional printer memory can resolve memory problems improve how the printer handles complex graphics and improve download times it will not increase maximum printer speed ppm 118 Chapter 8 Problem solving ENWW Control panel message types ENWW Four types of control panel messages can indicate the status of or problems with the printer Message ty
118. ee Using printer information pages 3 Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page printed before the DIMM installation 4 The DIMM may not be installed correctly Repeat the installation procedure or The DIMM may be defective Try a new DIMM ENWW Installing memory DIMMs 203 204 Appendix E Working with memory ENWW Glossary bidirectional communication Two way data transmission bin A receptacle for holding printed pages BOOTP Abbreviation for Bootstrap Protocol an Internet protocol that a computer uses to find its IP address calibration The process in which the printer makes internal adjustments to produce the best print quality chooser A Macintosh accessory that you use to select a device control panel The area on the printer that contains buttons and a display screen Use the control panel to set printer settings and to get information about the printer status default The normal or standard setting for hardware or software DHCP Abbreviation for dynamic host configuration protocol Individual computers or peripherals that are connected to a network use DHCP to find their own configuration information including the IP address DIMM Abbreviation for dual inline memory module A small circuit board that holds memory chips duplex A feature that accommodates printing on both sides of a sheet of paper Also called 2 sided pr
119. eeeeeceeececaaesaeeeeeeeeeeeeeenees 191 Protecting the environment ccccccecsieteestiastiadeteeeatertecneeand eeedahieedaeetar ielciade nieaaneezen 191 O o a mo ole lUo i 0 n ee 191 Power CONSUIMPUION ieeches citecdevisvaeesaisvadrent Hise antes eb tdee odes Maecenas anarany 191 Toner Consumption ee een 191 Papet USE sisi ceateccaagtact tients e a a i i AE a TAE 191 a E E E cee AEE E ETEN A AT E E AT N T T 191 HP LaserJet printing supplies 22 0 2 cece cee ee cece eee ee cece ceeaaeeeeeeeeeeeeeeeeeeeeeeeteaaaeaaaaaasaeeeeeeees 191 HP printing supplies returns and recycling program information cccceceeeeeeeeeeeeees 192 PAD OM ienaiiino a Aaa AAEE a aA a EAE AE Ra dere wansada ceasneaeteeers 192 Material restrictions siccisns2arcatasaaaceedebeatsncnsusesahantaie andienecsnsaaasenatadeaeddanashanwaaubaedacaaiseanddeees 192 Disposal of waste equipment by users in private households in the European Union 193 Material Safety Data Sheet MSDS 0 20 ee ceeee eee eetcte terete eaeeeeeeeeeaaeeeeeeeenaeeeeeeeeeaas 193 Extended Warranty eena O 193 For MOE INTOFMATION asasini eiaa aE EE EE AAEE E EAE a ATIE A TAA 193 Declaration of conformity HP Color LaserJet 3000 series 0 ccccccecceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseees 194 Declaration of conformity HP Color LaserJet 3600 series and HP Color LaserJet 3800 series 195 SEE e O E E E E E E 196 Laser safely cecccecaii ieetiecteisbeeetatdinbiete na debeaaed aeel
120. eeeeetaaeeteeeeeeaaas 55 Printing from tray 1 multipurpose tray oe eeeeeeee ee iinn eaan R EESAN E EDERN 56 Loading paper Into tray Ter eseni e E EEEE 57 Printing envelopes from tray T ereagan eeir snien nekar RAR ESAERA A ANRA R UT IAA NAA KARENA AARE EEREN TEENE EER 59 To load envelopes into tray T arenira i aE a EE 59 Piping envelopes nenii A E A r a O Oa 60 Printing from tray 2 ANd tray d saseieiieiiieereirsiiaeeeirii aient iin ae ina aeaii aeeie 61 Egadihg tray D rrena A a AANER AAAA AAE A 61 LOADING ray 3 orein ikoe aaie ei o a e e aaee ai iee i 64 Automatic media type sensing auto sense mode eee eeeeeeeeeeeeeeeteeeeeeteeeeeeeeeeeeteeeeeaeeeeeeteeeeaaeeeees 67 Tray T sensin ocena ai At ee i o ee 67 ayz or tay o SONSING e E EEEE 68 Using features in the Windows printer driver sssseessssssesesrrsssseernnasrennndsnttnnnaatenanacttnanaaatennnnnennnaaannnna 69 Creating and USING QUICK Sets cee eeeeee EEF AAR E E EE iE 69 USING WALSKIMANKS avi fess a A E aey ous E Sala aee aaa eeaadag yeaa O 70 RESIZING documents aiurea Medadedecedcceeteandcteoccegended ges E EE E veda EORNA 70 Setting a custom paper size from the printer driver 2 eeceeeeeeeeceeceeeeeeeeeeeeeeeeeeees 70 Using different paper and printing COVEIS cccceceeeeeeeeeeeeeeececnecaeceeeeeeeeeeeeeeeeeeeteneenaes 71 Printing a blank first Page oeeo eiA ne E ARR RAA 71 Printing multiple pages on one sheet Of paper
121. eful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is setto STOP AT 2 LOW To override press V 1 Order the print cartridge Press Vv to continue or Press for help See Supplies and accessories for more information REPLACE SUPPLIES alternates with For status press Y At least two print cartridges are out and need to be replaced 1 Press v to identify which supplies should be replaced 2 Press for help See Replacing supplies and parts for more information See Supplies and accessories for more information REPLACE SUPPLIES alternates with To continue press Y REPLACE SUPPLIES Override in use alternates with Ready REPLACE SUPPLIES Using black only alternates with Ready More than one supply item is low and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW At least one print cartridge is out but printing is continuing Print quality problems might occur At least one color print cartridge is out Printing can continue but only the black cartridge is being used 1 Press Menu and navigate to the SUPPLIES STATUS menu in order to identify which supplies should be ordered 2 Order the supplies 3 Press Y to continue printing See Supplies and accessories for more information 1 Press v to identify which supplies should be ordered 2 Order the identified supplies See Supplies and accessories for more information
122. en adopted broadly When programs and devices use sRGB to exchange color information typical users experience greatly improved color matching 100 Chapter6 Color ENWW The sRGB standard improves your ability to match colors between the printer the computer monitor and other input devices automatically and eliminates the need to become a color expert Printing in four colors CMYK EA NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only Cyan magenta yellow and black CMYK are the inks that a printing press uses in four color printing Graphic arts printing and publishing environments typically use CMYK data files to provide rich saturated colors for text and graphics The printer uses the PS printer driver to accept CMYK colors CMYK ink set emulation PostScript only The HP Color LaserJet 3000 and 3800 Series printers use CMYK color rendering to emulate several standard offset press ink sets e Default CMYKt This selection is good for general purpose rendering of CMYK data It is designed to render photographs well while providing rich saturated colors for text and graphics e Specifications for Web Offset Publications SWOP This selection replicates the common ink standard in the U S and other locations e _ Euroscale This selection replicates the common ink standard in Europe and other locations e Dainippon Ink and Chemical DIC This selection replicates the common ink s
123. en the page has printed No action necessary ENWW Control panel messages 129 Control panel message Description Recommended action Printing Printing EVENT LOG FILE DIRECTORY The printer is generating the event log page The printer will return to the Ready state when the page has printed For the HP Color LaserJet 3000 and 3800 Series printers only For the HP Color LaserJet 3000 and 3800 Series printers only The printer is generating the mass storage directory page The printer will return to the Ready state when the page has printed No action necessary No action necessary Printing FONT LIST The printer is generating either the PCL or PS personality typeface list The printer will return to the Ready state when the page has printed For the HP Color LaserJet 3000 and 3800 Series printers only No action necessary Printing MENU MAP The printer is generating the printer menu map The printer will return to the Ready state when the page has printed No action necessary Printing PQ troubleshooting The printer is generating the print quality troubleshooting pages The printer will return to the Ready state when the pages are printed Follow the instructions on the printed pages Printing Printing REGISTRATION PAGE RGB SAMPLES The printer is generating the registration page The printer will return to the SET REGIST
124. er the cleaning page is printed 1 Load the cleaning page into tray 1 2 Press Menu 3 Select PRINT QUALITY and then press Vv 4 Select PROCESS CLEANING PAGE and then press v DATA RECEIVED alternates with Ready The printer received data and is waiting for a form feed When the printer receives another file the message disappears The printer is paused If the printer is waiting for a form feed press VY to continue If the printer is paused press Stop to continue Event Log Empty Genuine HP supplies installed SHOW EVENT LOG was selected from the control panel and the event log is empty A new HP cartridge has been installed The printer returns to the Ready state after approximately 10 seconds No action necessary No action necessary GENUINE HP SUPPLIES DESIGNED FOR lt PROD gt alternates with Ready This genuine HP supply was not designed for this printer and is not supported The printer can print with this supply but print quality might be affected Replace this supply with a genuine HP supply that is designed for this printer Incorrect The PIN number is incorrect Contact the network administrator INCORRECT lt COLOR gt CARTRIDGE alternates with For help press INCORRECT SUPPLIES For status press Y A color cartridge is installed in an incorrect slot Two or more print cartridges are installed in an incorrect slot Press for help
125. er by using the Settings page of the embedded Web server The computer shows the same information as the control panel For more information see Using the embedded Web server CAUTION Configuration settings seldom need to be changed Hewlett Packard Company recommends that only the system administrator change configuration settings Tray Behavior menu options The TRAY BEHAVIOR menu provides the following user defined options USE REQUESTED TRAY Select EXCLUSIVELY the default value to ensure that the printer will not automatically select another tray when you indicate that a specific tray should be used Select FIRST to allow the printer to pull from a second tray if the specified tray is empty or contains a different media type or size MANUALLY FEED PROMPT If you select ALWAYS the default value the system always generates a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system generates the prompt only if the multipurpose tray is empty or if it is configured for a different type or size PS DEFER MEDIA If you select ENABLED the default value the printer uses HP s paper selection process Select DISABLED to allow the printer to use the Adobe paper selection process USE ANOTHER TRAY If you select ENABLED the default value the printer prompts users to use another tray when the selected tray is unavailable If you select DISABLED the printer does not prompt the user SIZE TYPE PROMPT I
126. er handling menu 24 paper path test page 154 pausing a print request 82 PCL drivers 9 PDL driver 9 Personality feature 37 ENWW ports locating 8 supported 5 troubleshooting Macintosh 164 167 PostScript Printer Description PPD files troubleshooting 163 power saving See Sleep Mode feature power switch 8 PPDs troubleshooting 163 PPDs Macintosh 13 preprinted forms 78 presets 74 print cartridge authentication 110 checking the toner level 108 genuine HP 110 managing 108 non HP 110 replacing 111 storing 109 print cartridges features 6 status messages 19 warranty 179 Print Document On 70 print quality menu 27 printer driver Services tab 73 printer drivers 9 printer information pages 88 170 printing menu 25 printing system software 9 processor speed 5 product stewardship program 191 PS Defer Media feature 35 PS Emulation drivers 9 Q quick sets 69 R recycled paper 78 recycling printer supplies 191 reducing documents 70 registration page 154 regulations FCC 190 repacking the printer 181 Replace Supplies setting 39 resets menu 31 resizing documents 70 S safety statements laser safety 196 laser safety for Finland 197 scaling documents 70 service agreements 180 Services tab 73 settings driver presets 74 quick sets 69 shared environments 41 shipping the printer 181 Size Type Prompt feature 35 Sleep Delay feature 36 Sleep Mode feature 36 software applications 13 drivers 9 embedded Web s
127. erJet Tough paper using the edges Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems In either the software application or the printer driver select Tough Paper as the media type or print from a tray that is configured for HP LaserJet Tough paper CAUTION Transparent media that are not designed for LaserJet printing will melt in the printer causing damage to the printer Preprinted forms and letterhead Forms and letterhead must be printed with heat resistant inks that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperature of approximately 190 C 374 F or 0 1 second Inks must be nonflammable and should not adversely affect any printer rollers Forms and letterhead should be sealed in a moisture proof wrapping to prevent changes during storage Before loading preprinted paper verify that the ink on the paper is dry During the fusing process wet ink can come off of preprinted paper When 2 sided duplex printing load preprinted forms and letterhead into tray 2 and tray 3 face down with the top edge at the back of the tray To load preprinted forms and letterhead into tray 1 load them face up with the bottom edge feeding in first When 1 sided simplex printing load preprinted forms and letterhead into tray 2 or tray 3 face up with the top edge of the page at the front of the tray To load preprinted forms and letterhead into t
128. eries printers you must use the driver that was specifically designed for these printers CLEANING DISK X COMPLETE alternates with DO NOT POWER OFF The memory disk is being cleaned This process might take up to an hour During this time no jobs can be printed Do not turn off the printer Wait for the process to complete The printer automatically restarts at the end of the cleaning process ENWW Control panel messages 125 Control panel message Description Recommended action Cleaning Clearing event log The printer is processing the cleaning page This message appears while the event log is cleared The printer then returns to the SERVICE menu No action necessary No action necessary Clearing paper path The printer jammed or detected misplaced media The printer is attempting to eject these pages automatically No action necessary CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be closed Close the top cover and front door CODE CRC ERROR An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support COLOR RFU FAILED An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support Creating CLEANING PAGE The printer is generating a cleaning page The printer returns to the Ready state aft
129. erver 12 HP Easy Printer Care 12 HP Web Jetadmin 12 included 5 network 11 Web sites 9 Solaris software 12 special situations custom sized media 82 different first page 82 specifications features 5 media sizes supported 15 paper types 52 paper types supported 14 statement sizes supported 15 status supplies control panel messages 19 printer features 6 settings 39 stopping a print request 82 subnet mask 45 Index 209 supplies ordering 173 replacement intervals 108 supplies low configuring e mail alerts 90 supplies out configuring alerts 90 supplies status control panel messages 19 printer features 6 settings 39 supplies status page printing 88 SupportPack HP 180 system setup menu 28 T toner cartridge See print cartridge toner cartridges See print cartridges top cover locating 7 tough paper 78 transparencies printing on 76 sizes supported 14 Tray Behavior menu 34 trays configuring 34 locating 7 paper sizes supported 15 paper types supported 14 troubleshooting checklist 118 EPS files 164 166 incorrect printer output 161 information pages 154 jams 136 Macintosh problems 163 overhead transparencies 169 print quality 169 two sided printing 15 36 79 U UNIX model scripts 10 usage page printing 88 USB port locating 8 210 Index supported 5 troubleshooting Macintosh 164 167 Use Another Tray feature 35 Use Different Paper Covers 71 Use Requested Tray feature 34 Ww warranty ex
130. evice Status section Shows printer status information This section will indicate printer alert information for the conditions such as an empty print cartridge It also shows device identification information printer control panel messages and print cartridge levels After you correct a problem with the printer click the button to update the section e Supplies Status section Shows detailed supplies status such as the percentage of toner remaining in the print cartridges and the status of the media that is loaded in each tray e Supplies Details link Opens the supplies status page to view more detailed information about printer supplies ordering information and recycling information 94 Chapter 5 Managing the printer ENWW Section Description Support tab Provides help information and links e Provides device information including alerts for items needing attention e Provides links to troubleshooting information and tools e Provides links to the HP Web site for registration support and for ordering supplies EF NOTE Ifyou use a dial up connection and did not connect to the Internet when you first opened the HP Easy Printer Care Software you must connect before you can visit these Web sites Supplies Ordering window Provides access to online or e mail supplies ordering Alert Settings window Allows you to configure the printer to automatically notify you of printer issues e Orderi
131. eze the latches and pull up on the fuser to remove it On the fuser lift the shutter door A CAUTION Do not open the shutter door while the fuser is in the printer Q ANG Ee a Remove any jammed sheets EA NOTE Ifthe sheet tears make sure that all fragments are removed before you resume printing SS ee W Clearing jams 143 7 Hold the fuser with your thumbs on the latches and then push both sides of the fuser into the printer Press the fuser down until it clicks into place 8 Close the top cover and then turn on the printer Jam inside the front door 1 Open the front door CAUTION Do not place anything on the transfer unit Do not touch the top of the transfer unit or the contacts on the left side of it B NOTE If the sheet tears make sure that all fragments are removed before resuming printing 144 Chapter 8 Problem solving ENWW Remove any visible media 2 Locate the green registration plate tabs that are below the bottom print cartridge 3 Press the tabs and then lift the registration plate Remove any jammed media and then return the registration plate to its closed position 4 If the sheet tears make sure that all fragments are removed before resuming NOTE printing EZ 145 Clearing jams ENWW 5 Close the front door Jam in the duplex path EA NOTE This issue occurs only in models t
132. f a print job from within an application can help avoid memory problems NOTE Be sure to update the printer configuration in the printer driver after adding memory See Enabling memory ENWW Managing memory 85 86 Chapter 4 Printing tasks ENWW 5 ENWW Managing the printer This chapter describes how to manage the printer Using printer information pages Configuring e mail alerts Using the embedded Web server Using the HP Easy Printer Care Software Using the HP Printer Utility for Macintosh 87 Using printer information pages From the printer control panel you can print pages that give details about the printer and its current configuration The table below provides the procedures for printing the information pages EA NOTE Printer information pages for the HP Color LaserJet 3600 Series printer are available in English only Page description How to print the page Menu map 1 Press Menu Shows the control panel menus and 2 Press W to highlight INFORMATION and then press available settings 3 If PRINT MENU MAP is not highlighted press 44 or W until it is highlighted and then press v The content of the menu map varies depending on the options currently installed in the printer For a complete list of control panel menus and possible values see Using the control panel menus Configuration page 1 Press Menu Shows printer settings and installed 2 Press W to highlight INFORM
133. f you select DISPLAY the default value the printer prompts users to confirm the media size or type loaded in the tray immediately after the tray has been loaded If you select DO NOT DISPLAY the printer does not prompt the user DUPLEX BLANK PAGES If you select AUTO the default value the printer might not flip pages in the duplexer for blank pages which enhances printer performance If you select YES the printer duplexer flips each page To set the Use Requested Tray feature 1 S r oe oe O UN Press Menu Press to highlight CONFIGURE DEVICE and then press v Press to highlight SYSTEM SETUP and then press v Press to highlight TRAY BEHAVIOR and then press v Press v to select USE REQUESTED TRAY Press 4 or W to select EXCLUSIVELY or FIRST Press v to save the selected behavior and then press Menu to return to the Ready state 34 Chapter 2 Control panel ENWW ENWW To set the Manually Feed Prompt feature q 2 3 4 5 6 7 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press W to highlight MANUALLY FEED PROMPT and then press v Press amp or W to select ALWAYS or UNLESS LOADED Press v to save the selected behavior and then press Menu to return to the Ready state To set the PS Defer Media feature 4 ee p e oS IN Press Menu Press W to highlight
134. feed prompt is set to ALWAYS The printer always prompts for manual feed even if the tray is loaded Open the tray reload the media and then close the tray Or change the manual feed prompt setting to UNLESS LOADED so that the printer prompts for manual feed only when the tray is empty The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray Load the requested tray or Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu The printer can use other trays if no media is loaded in the specified tray Media does not feed from trays 2 and 3 Cause Solution Manual feed or tray 1 is selected in the software program Load tray 1 or if the tray is loaded press v The correct size of media is not loaded Load the correct size The tray is empty The correct media type for the tray is not selected on the printer control panel Load the tray At the printer control panel select the correct type for the tray Media from a previous jam has not been completely removed Open the printer and remove any media that is in the paper path Closely inspect the fuser area for jams See Jams 150 Chapter 8 Problem solving ENWW Media does not feed from trays 2 and 3 Cause Solution Tray 3 500 sheet paper feeder does not appear as a tray option Tray 3 is incorrectl
135. ff write protection To remove this message from the display turn the printer off and then on See HP Web Jetadmin for more information 1 2 Turn the printer off To continue using the USB storage accessory reinstall it Turn the printer on Use and to highlight a different size or type and then press Vv to select the size or type Press to return to the previous size or type See Configuring trays for more information Control panel messages 135 Jams Use this illustration to troubleshoot jams in the printer For instructions to clear jams see Clearing jams Figure 8 1 Jam locations printer shown without optional tray 3 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path for 2 sided printing 6 Fuser Jam recovery This printer automatically provides jam recovery a feature that you can use to set whether the printer should attempt to automatically reprint jammed pages e AUTO instructs the printer to attempt to reprint jammed pages e OFF instructs the printer not to attempt to reprint jammed pages A NOTE During the recovery process the printer might reprint pages that were printed before the jam occurred Be sure to remove any duplicated pages To improve print speed and increase memory resources you might want to disable the jam recovery To turn off jam recovery 1 Press Menu 2 Press V to highlight CONFIGURE DEVICE
136. for optimal color matching select the corresponding ink emulation from the printer menu If you cannot identify the process standard use SWOP ink emulation Printing color samples To use the color samples select the color sample that is the closest match to the desired color Use the sample s color value in your program to describe the object that you wish to match Colors can vary depending on paper type and the software program used Matching colors 105 Use the following procedure to print color samples from the printer control panel 1 Press Menu 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT CMYK SAMPLES HP Color LaserJet 3000 and 3800 Series printers only or PRINT RGB SAMPLES and then press v 106 Chapter6 Color ENWW 7 Maintenance This chapter describes ways to maintain your printer The following topics are covered e Managing supplies Replacing supplies and parts e Cleaning the printer ENWW 107 Managing supplies Using storing and monitoring print cartridges can help ensure quality printer output Supplies life The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require For example when printing text at 5 percent coverage an HP print cartridge lasts an average of 4 000 or 6 000 pages depending on the printer model A typical business letter is about 5 percent coverage Cartridge life expectancy is red
137. ge See Using printer information pages The printer might need calibration Calibrate the printer See Calibrating the printer The print cartridge might be a refilled cartridge Use a genuine HP print cartridge See Supplies and accessories Printed colors do not match screen colors Cause Solution Extremely light screen colors are not being printed The software program might interpret extremely light colors as white If so avoid using extremely light colors Extremely dark screen colors print in black The software program might interpret extremely dark colors as black If so avoid using extremely dark colors The printer might need calibration Calibrate the printer See Calibrating the printer The colors on the computer screen differ from the printer 1 On the printer driver Color tab in the Color Options output section select Manual For the HP Color LaserJet 3000 and 3800 Series printers only 2 Click Settings 3 In Manual Color Options in the Color Options section select Default SRGB for each object 4 Click OK to finish EA NOTE Several factors can influence your ability to match printed colors to those on your screen paper overhead lighting software programs operating system palettes monitors and video cards and drivers See Color 160 Chapter8 Problem solving ENWW Incorrect printer output Printer output problems Incorrect fonts print Cause Solutio
138. hat provide automatic 2 sided printing 1 Turn off the printer and open the top cover If any media is visible remove it 2 146 Chapter 8 Problem solving ENWW 3 Rotate the transfer unit up and away from the front door SJ os Say GY iS 4 5 Locate the green registration plate tabs that are below the bottom print cartridge ENWW Clearing jams 147 6 Press the tabs and then lift the registration plate Remove any jammed media and then return the registration plate to its closed position EA NOTE If the sheet tears make sure that all fragments are removed before resuming printing 7 Close the front door and then turn on the printer 148 Chapter 8 Problem solving ENWW Paper handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide For ordering information see Supplies and accessories For paper specifications for this printer see Supported media sizes Printer feeds multiple sheets Cause Solution The tray is overfilled Remove excess media from the tray The paper exceeds the maximum stack height indicator mark in the tray trays 2 or 3 Open the tray and verify that the media stack is below the maximum stack height mark The paper is sticking together Remove the media flex it rotate it 180 degrees or flip it over and then reload it into the tray EA
139. he HP Color LaserJet 3000 and 3800 Series printers only e The 80 internal fonts are available in PostScript Emulation PS and PCL mode To conserve printer memory download only those fonts that are needed e If you require several downloaded fonts consider installing additional printer memory Some software programs automatically download fonts at the beginning of each print job It might be possible to configure those programs to download only soft fonts that are not already resident in the printer 162 Chapter 8 Problem solving ENWW Macintosh problems This section lists problems that can occur when using Mac OS V9 x or Mac OS X Solving problems with Mac OS V9 x Ex NOTE MacOS V9 x is supported for the HP Color LaserJet 3000 and 3800 Series printers only NOTE Use the Desktop Printer Utility to set up for USB and IP printing The printer will not appear in the Chooser The printer name or IP address does not appear in the Desktop Printer Utility Cause Solution The printer might not be ready Make sure that the cables are connected correctly the printer is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that Printer USB or Printer LPR is selected in the Desktop Printer Utility depending on the type of connection The wrong printer
140. he cable directly to the USB port on the host computer B NOTE The iMac keyboard is a nonpowered USB hub Solving problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility Cause Solution The printer software might not have been installed or was installed Make sure that the printer PPD file is in the following hard drive incorrectly folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The printer name IP address or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility Cause Solution The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous is selec
141. ia in another tray is the same size as the transparencies and the printer is defaulting to the other tray Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver Use the printer control panel to configure the tray to the type that is loaded See Configuring trays The tray that contains the transparencies or glossy paper is not configured correctly for type Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver Use the printer control panel to configure the tray to the type that is loaded See Configuring trays Envelopes jam or will not feed into the printer Cause Solution Envelopes are loaded in an unsupported tray Only tray 1 can feed envelopes Load envelopes into tray 1 Envelopes are curled or damaged Envelopes are sealing because the moisture content is too high Try using different envelopes Store envelopes in a controlled environment See Envelopes for more information Try using different envelopes Store envelopes in a controlled environment The envelope orientation is incorrect Verify that the envelope is loaded correctly See Configuring trays Paper handling problems 151 Envelopes jam or will not feed into the printer Cause Solution This printer does not support the envelopes See Supported media sizes or the HP Lase
142. ia type from the software printer menu or from the printer control panel See Selecting print media Color options Color options automatically provide optimal color output These options use object tagging which provides optimal color and halftone settings for different objects text graphics and photos on a page The printer driver determines which objects appear on a page and uses halftone and color settings that provide the best print quality for each object In the Windows environment the Automatic and Manual color options are on the Color tab in the printer driver Standard red green blue SRGB Standard red green blue SRGB is a worldwide color standard that HP and Microsoft developed as a common color language for monitors input devices Scanners and digital cameras and output devices printers and plotters It is the default color space used for HP products Microsoft operating systems the World Wide Web and most office software The sRGB standard represents the typical Windows monitor and is the convergence standard for high definition television EA NOTE Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen For more information see Matching colors The latest versions of Adobe PhotoShop CorelDRAW Microsoft Office and many other programs use sRGB to communicate color Because it is the default color space in Microsoft operating systems SRGB has be
143. ility to configure the printer from your computer e E mail Server Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts e Alerts Network only Allows you to set up to receive e mail alerts for various printer and supplies events e AutoSend Allows you to configure the printer to send automated e mails regarding printer configuration and supplies to specific e mail addresses e Security Allows you to set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the embedded Web server e Edit Other Links Allows you to add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages e Device Information Allows you to name the printer and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the printer e Language Allows you to determine the language in which to display the embedded Web server information e Date amp Time Allows time synchronization with a network time server e Wake Time Allows you to set or edit a wake time for the printer e Restrict Color Allows you to set user color print job restrictions Ey NOTE The Settings tab can be password protected If this printer is on a m network always consult with the printer administrator before changing set
144. image Click Automatic to allow the printer software to set the level of smoothing for the image Opening the HP Digital Imaging Options dialog box 1 2 Open the Printer Properties dialog box Click the Paper Quality tab and then click the HP Digital Imaging button 72 Chapter 4 Printing tasks ENWW ENWW Ex NOTE If you installed the HP Image Zone software you can use it to edit and further enhance digital photos Using the Services tab B NOTE The Services tab is not available for Windows 9x If the product is connected to a network use the Services tab to obtain product and supply status information Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server This page shows the current status of the product the percentage of life remaining for each supply and information for ordering supplies Using features in the Windows printer driver 73 Using features in the Macintosh printer driver 74 When you print from a software program many of the printer features are available from the printer driver For complete information about the features that are available in the printer driver see the printer driver Help The following features are described in this section e Creating and using presets in Mac OS X e Printing a cover page e Printing multiple pages on one sheet of paper e Setting the color options EA NOTE Settings in the printer driver an
145. ing an EIO network card into the slot increases the number of network interfaces available to the printer HP Jetdirect EIO print servers HP Jetdirect print servers network cards can be installed in EIO slots These cards support multiple network protocols and operating systems HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides network managers with remote printer management and troubleshooting through the HP Web Jetadmin software EA NOTE Configure the card either through the control panel the printer installation software or with HP Web Jetadmin software Refer to the HP Jetdirect print server documentation for more information Chapter 3 I O configuration ENWW 4 Printing tasks ENWW This chapter describes how to perform basic printing tasks Controlling print jobs Selecting print media Configuring trays Automatic media type sensing auto sense mode Using features in the Windows printer driver Using features in the Macintosh printer driver Printing on special media Using 2 sided duplex printin Managing special printing situations Managing stored jobs Managing memory 49 Controlling print jobs In Windows three settings affect how the printer driver pulls media when you send a print job The Sour
146. inter off and then on 2 Ifthe message persists contact HP Support 68 X PERMANENT STORAGE FULL alternates with To continue press Y A non volatile storage device is full Press Y to clear the message Printing can continue but unexpected behavior could result X Description 1 Removable disk flash or hard 0 Onboard NVRAM 1 Press Y to continue 2 For 68 0 errors turn the printer off and then on 3 If a 68 0 error persists contact HP Support 4 For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive 5 For 68 1 errors that persist contact HP Support 68 X PERMANENT STORAGE WRITE FAIL alternates with To continue press Y A non volatile storage device is full Press vy to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM 1 Removable disk 1 Press Y to continue 2 Ifthe problem persists contact HP Support 68 X STORAGE ERROR SETTINGS CHANGED alternates with To continue press Y 79 XXXX ERROR alternates with To continue turn off then on One or more printer settings that were saved in the non volatile storage device are invalid and have been reset to the factory default Press v to clear the message Printing can continue but unexpected behavior could result For the HP Color LaserJet 3000 and 3800 Series printers only A critical hardware error has occurred
147. interns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser ENWW Safety statements 197 198 Appendix D Regulatory information ENWW E Working with memory Printer memory EA NOTE The information in this appendix pertains to the HP Color LaserJet 3000 and 3800 Series printers only The HP Color LaserJet 3000 and 3800 Series printers have one dual inline memory module DIMM slot Use the DIMM slot to upgrade the printer with the following items e More printer memory DIMMs are available in 128 256 and 512 MB e Other DIMM based printer languages and printer options EA NOTE Single in line memory modules SIMMs used on previous HP LaserJet printers are not compatible with the printer NOTE To order DIMMs see Supplies and accessories You might want to add more memory to the printer if you often print complex graphics or PostScript documents or if you use many downloaded fonts Additional memory also allows the printer to print multiple collated copies at the maximum speed Before ordering additional memory see how much memory is currently installed by printing a configuration page See Using printer information pages ENWW Printer memory 199 Installing memory DIMMs You can install more memory for the printer and yo
148. inting EIO Abbreviation for enhanced input output A hardware interface that is used to add a print server network adaptor hard disk or other plug in item for HP printers Emulated PostScript Software that emulates Adobe PostScript a programming language that describes the appearance of the printed page This printer language appears as PS in many menus EPS Abbreviation for encapsulated PostScript a type of graphics file firmware Programming instructions that are stored in a read only memory unit inside the printer font A complete set of letters numerals and symbols in a typeface fuser The assembly that uses heat to fuse the toner onto the print media grayscale Various shades of gray halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous tone image such as a photograph HP Easy Printer Care Software Software that provides the ability to track and maintain printers from your computer desktop HP Jetdirect An HP product for network printing HP Web Jetadmin An HP trademarked Web based printer control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server ENWW Glossary 205 I O Abbreviation for input output refers to computer port settings IP address The unique number assigned to a computer device that is connected to a network IPX SPX Abbreviation for internetwork packet exchange sequenced pac
149. is blank The default is AUTO duplex models only See Tray Behavior menu options for more information SLEEP DELAY 1 MINUTE Reduces power consumption when the printer has been inactive for an extended period 15 MINUTES Sets the length of time the printer remains inactive before 30 MINUTES going into sleep mode The default is 30 MINUTES 45 MINUTES See Sleep Delay and Sleep Mode features for more information 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS WAKE TIME MONDAY Sets a wake up time for the printer to warm up and calibrate each day The default for each day is OFF If you set a wake TUESDAY time HP recommends setting an extended sleep delay time period so that the printer will not return to sleep mode soon WEDNESDAY after waking THURSDAY FRIDAY SATURDAY SUNDAY Configure Device menu 29 Menu item Values Description OPTIMUM SPEED ENERGY USAGE HP Color LaserJet 3000 and 3800 Series printers only FASTER FIRST PAGE SAVE ENERGY Affects print speed by defining whether the fuser cools between jobs When FASTER FIRST PAGE is selected the fuser does not cool and printing is faster When SAVE ENERGY is selected the fuser cools between jobs The default is FASTER FIRST PAGE DISPLAY BRIGHTNESS 1 10 Adjusts the brightness of the printer control panel The default is 5 See Display Brightness feature PERSONALITY AUTO Sets the default personality to auto
150. is testing a solenoid No action necessary NON HP SUPPLY IN USE alternates with Ready NON HP SUPPLY INSTALLED alternates with For help press The printer has detected that a non HP supply is currently installed but Y7 override was pressed A new non HP supply has been installed This message appears until an HP supply is installed or you press Vv If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press 128 Chapter 8 Problem solving ENWW Control panel message Description Recommended action ORDER lt COLOR gt CARTRIDGE alternates with Ready The identified print cartridge is nearing the end of its useful life The printer is ready and will print for the estimated number of pages indicated Order the identified print cartridge Printing will continue until REPLACE lt COLOR gt CARTRIDGE appears 2 See Supplies and accessories for more information EA NOTE Estimated pages remaining is based upon historical page coverage with this supply NOTE To prevent this message from appearing in the SYSTEM SETUP
151. ket exchange macro A single keystroke or command that results in a series of actions or instructions media The paper labels transparencies or other material on which the printer prints the image memory tag A memory partition that has a specific address monochrome Black and white Devoid of color network A system of computers interconnected by telephone wires or other means in order to share information network administrator A person who manages a network page buffer Temporary printer memory used to hold page data while the printer creates an image of the page PCL Abbreviation for Printer Control Language peripheral An auxiliary device such as a printer modem or storage system that works in conjunction with a computer personality Distinctive features or characteristics of a printer or printer language pixel Abbreviation for picture element the smallest unit of area in an image displayed on a screen PJL Abbreviation for printer job language PostScript A trademarked page description language PPD Abbreviation for PostScript printer description printer driver A software program that a computer uses to gain access to printer features RAM Abbreviation for random access memory a type of computer memory that stores data that can change raster image An image composed of dots render The process of producing text or graphics ROM Abbreviation for read only memory a type of computer me
152. ls it will not be returned to you Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program Thank you for being environmentally responsible Environmental product stewardship program 191 In many countries regions this product s printing supplies for example print cartridges can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free take back program is available in more than 35 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP printing supplies returns and recycling program information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge In 2004 HP Planet Partners for LaserJet Supplies was available in 85 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site www hp com recycle Use the label to return empty original HP LaserJet print cartridges only Please do not use this label for non HP cartridges refilled or remanufactured cartridges or warranty returns Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned More than 10 million HP LaserJet print cart
153. ly available You can open the embedded Web server from Windows 95 and later Use the embedded Web server to view printer and network status and to manage printing functions from your computer instead of from the printer control panel To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the printer is connected to an IP based network The embedded Web server does not support IPX based or AppleTalk printer connections You do not need Internet access to open and use the embedded Web server To 1 access the embedded Web server by using a network connection In a supported Web browser on your computer type the IP address for the printer in the address URL field To find the IP address print a configuration page See Using printer information pages EA NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future The embedded Web server has three tabs that contain settings and information about the printer the Information tab the Settings tab and the Networking tab Click the tab that you want to view See the following section for more information about each tab Embedded Web server sections The table below describes the basic screens of the embedded Web server Using the embedded Web server 91 Tab or section Description Information tab e Device Status Shows the printer
154. matic switching PCL PDF or PostScript emulation The default is AUTO HP Color LaserJet 3000 and PCL 3800 Series printers only See Personality feature for more information PDF PS CLEARABLE WARNINGS JOB Sets the amount of time that a clearable warning appears on the printer control panel The default is JOB which appears HP Color LaserJet 3000 and ON until the end of the job that generated the warning ON 3800 Series printers only appears until the Y is pressed See Clearable Warnings feature for more information AUTO CONTINUE OFF Determines printer behavior when the system generates an auto continuable error The default is ON ON ON automatically continues printing after 10 seconds OFF pauses printing Press Y to continue printing See Auto Continue feature for more information REPLACE SUPPLIES STOP AT LOW Sets low or out supplies operating options The default is STOP AT OUT STOP AT OUT STOP AT LOW pauses printing when a low supply is OVERRIDE AT OUT reported Press Y to continue printing OVERRIDE AT OUT allows the printer to continue printing even after some supplies have run out See Replace Supplies feature for more information ORDER AT 0 100 The user can set the percent remaining at which the ORDER AT message is displayed The default percentage is 15 COLOR SUPPLY OUT STOP Sets the printer behavior when a color print cartridge is AUTOCONTINUE BLACK empty When the printer is set to AUTOCONTINUE BLACK the printer co
155. mory that stores data that should not change supplies Materials that the printer uses and that must be replaced Supply items for this printer are the four print cartridges TCP IP An internet protocol that has become the global standard for communications toner The fine black or colored powder that forms the image on the printed media transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print cartridges onto the media tray The receptacle that holds blank paper 206 Glossary ENWW Index Symbols Numerics 2 sided printing binding options 80 control panel settings 80 A A4 sizes supported 15 A5 sizes supported 15 accessibility features 6 accessories ordering 173 address printer Macintosh troubleshooting 163 165 auto continue 38 automatic media sensing 67 B B5 sizes supported 15 background printing troubleshooting 164 bin locating 7 both sides printing on 15 36 brightness control panel display 37 buttons control panel 18 Cc cancelling a print request 82 cardstock printing on 77 sizes supported 14 cartridges features 6 status messages 19 warranty 179 ENWW cleaning the printer 115 clearable warnings 38 color adjusting 102 halftone options 102 HP ImageREt 2400 100 HP ImageREt 3600 100 managing 102 matching 105 print in grayscale 102 printed vs monitor 105 sRGB 100 using 100 Color tab settings 72 75 colored paper pri
156. n The font has not been correctly selected in the software Reselect the font in the software program program The font is not available to the printer HP Color LaserJet 3000 Download the font to the printer or use another font In and 3800 series printers only Windows the driver does this automatically The correct printer driver is not selected Select the correct printer driver The font might be correct but the characters appear blurry Perform a full printer calibration See Calibrating the printer because the colors are not aligned correctly Cannot print all characters in a symbol set Cause Solution The correct font is not selected Select the correct font The correct symbol set is not selected Select the correct symbol set The software program does not support the selected character Use a font that supports the character or symbol or symbol set Text drifts between pages Cause Solution The software program is not resetting the printer to the top of See the software documentation or the PCL PJL Technical the page Reference Package for specific information Characters are erratic or missing or the printout is interrupted Cause Solution The interface cable is of poor quality Try using a different higher quality IEEE compliant interface cable The interface cable is loose Disconnect and reconnect the interface cable The interface cable is damaged or bad Try
157. name or IP address is being used The interface cable might be defective or of poor quality To check the printer name or IP address print a configuration page Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility Replace the interface cable with a high quality cable The PostScript Printer Description PPD file is not listed in the Desktop Printer Utility Cause Solution The printer software might not have been installed or was installed incorrectly Make sure that the PPD file for your printer model is in the following hard drive folder System Folder Extensions Printer Descriptions If necessary reinstall the software See the getting started guide for instructions The PPD file is corrupt Delete the PPD file from the following hard drive folder System Folder Extensions Printer Descriptions Reinstall the software See the getting started guide for instructions A print job was not sent to the printer Cause Solution The print queue might be stopped Restart the print queue Select the desktop printer icon open the Printing menu in the top menu bar and then click Start Print Queue The wrong printer name or IP address is being used To check the printer name or IP address print a configuration page Verify that the printer name or IP address on the configuration page matches the printer name or
158. nates with To continue press Y The printer s internal clock is not working correctly Printing can continue but you are prompted to set the date and time each time you turn the printer on Contact HP support 13 XX YY DUPLEX JAM INSIDE FRONT DOOR alternates with For help press A jam has occurred inside the front door Open the front door and clear the jam See Clearing jams If the message persists after clearing all pages and exiting Help contact HP Support 13 XX YY DUPLEX PATH JAM FRONT DOOR alternates with For help press Ajam has occurred in the duplex output area inside the front door Open the front door and clear the jam See Clearing jams If the message persists after clearing all pages and exiting Help contact HP Support 13 XX YY FUSER JAM INSIDE TOP COVER alternates with For help press 13 XX YY JAM IN TRAY 1 alternates with A jam has occurred in the fuser A page is jammed in the multipurpose tray Open the top cover and clear the jam CAUTION The fuser is hot Wait 10 minutes for it to cool See Clearing jams If the message persists after clearing all pages and exiting Help contact HP Support Clear the jam and then press Vv See Clearing jams 120 Chapter 8 Problem solving ENWW Control panel message Description Recommended action Clear jam then press Y If the message persists after clearing all pages
159. nd Server 2003 Mac OS 9 1 or later HP Color LaserJet 3000 and 3800 Series printers only 1 On the File menu in the software program click Print 2 Select the driver and then click Properties or Preferences The steps can vary this procedure is most common 1 On the File menu click Print 2 Change the settings that you want on the various pop up menus 1 Click Start click Settings and then click Printers or Printers and Faxes 2 Right click the driver icon and then select Printing Preferences 1 On the File menu click Print 2 As you change settings on the pop up menu click Save Settings Click Start click Settings and then click Printers or Printers and Faxes Right click the driver icon and then select Properties Click the Device Settings tab Click the desktop printer icon From the Printing menu click Change Setup Mac OS X V10 2 and V10 3 1 On the File menu click Print 2 Change the settings that you want on the various pop up menus 1 Onthe File menu click Print 2 Change the settings that you want on the various pop up menus 3 On the Presets pop up menu click Save as and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print A In the Finder on the Go menu click Applications Open Utilities an
160. nd then press v Press W to highlight PRINT COLOR USAGE JOB LOG and then press File directory HP Color LaserJet 3000 1 and 3800 Series printers only Shows information for all installed mass storage devices 3 B NOTE This option does not appear if no mass storage devices are installed Press Menu Press W to highlight INFORMATION and then press Y Press W to highlight PRINT FILE DIRECTORY and then press v PCL or PS font list HP Color LaserJet 1 3000 and 3800 Series printers only 2 Shows which fonts are currently installed in the printer 3 B Press Menu Press W to highlight INFORMATION and then press Y Press W to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST and then press Vv NOTE The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM Using printer information pages 89 Configuring e mail alerts EA NOTE If your host software does not support e mail this feature might not be available on the HP Color LaserJet 3600 Series printer You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer The alerts take the form of e mail messages to the e mail account s that you specify You can configure the following e The printer s you want to monitor e The alerts you want to receive for example alerts for paper jams paper out supplies status
161. nfigure tab 5 Under Installable Options click Automatic Configuration 6 Click Update Now Printing is only on one side even when 2 sided duplex is selected Cause Solution Manual 2 sided printing is not enabled Configure the printer driver to enable manual 2 sided printing See Gaining access to printer driver settings The paper size that is selected does not support 2 sided Load and select a size and type of paper that supports duplex printing automatic 2 sided printing ENWW Paper handling problems 153 Troubleshooting information pages From the printer control panel you can print information pages that can help you diagnose printer problems Page Description Paper path test page Registration page The paper path test page is useful for testing the printer paper handling features You can define the paper path that you want to test by selecting the source and other available options 1 Press Menu 2 Press W to highlight DIAGNOSTICS and then press 3 Press W to highlight PAPER PATH TEST and then press Y The message Performing PAPER PATH TEST appears on the control panel display until the printer finishes the paper path test The printer returns to the Ready state after printing the paper path test page The registration page prints a horizontal arrow and a vertical arrow that show how far from center an image can be printed on the page Set registration values for a tray
162. nfigures the HP Jetdirect embedded print server TCP IP B NOTE Forthe HP Color LaserJet 3600 Series printer IPX SPX the only available network protocol is TCP IP APPLETALK DLC LLC SECURE WEB DIAGNOSTICS RESET SECURITY LINK SPEED EIO 1 JETDIRECT Values vary depending See the documentation that came with the EIO device on the product in the ElO HP Color LaserJet 3000 and slot 3800 Series printers only Resets sub menu Use the RESETS menu to reset factory settings and to disable and enable sleep mode ENWW Configure Device menu 31 Menu item Values Description RESTORE FACTORY None Clears the page buffer removes all perishable personality data resets the SETTINGS printing environment and returns all default settings to factory defaults This menu does not restore HP Jetdirect network settings to factory default values SLEEP MODE OFF Enables and disables sleep mode The default is ON ON a 32 Chapter 2 Control panel ENWW Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help identify and solve problems with the printer Menu item Description PRINT EVENT LOG Prints an event log that shows the last 50 entries in the printer event log starting with the most recent SHOW EVENT LOG Shows the last 50 printer events on the control panel display starting with the most recent PQ Prints a series of print quality assessment pages that help troubleshoot many print quality problems
163. nformation menus help information and error messages See Display The printer communicates through the display and the lights on the lower part of the control panel The display shows status information as well as menus help information and error messages The Ready Data and Attention lights provide at a glance information about the printer state 18 Chapter 2 Control panel ENWW You can perform most routine printing tasks from the computer through the printer driver or any software program Use the control panel to access printer features not supported by the printer driver or software program Any changes that you make from the computer will override the printer control panel settings For information about using the printer driver see Printer software Control panel indicator lights Indicator On Off Flashing Ready Printer is online can accept Printer is offline paused or Printer is attempting to stop and process data is turned off printing and go offline This green usually results from a user s request to pause the current job Data Processed data is presentin Printer is not processing or Printer is processing and the printer but more data is receiving data receiving data green needed to complete the job or the job is paused or waiting for errors to be cleared Attention A critical error has occurred No conditions exist that An error has occurred Printer Printer requires attention re
164. ng list Shows the supplies that you can order for each printer If you want to order a certain item click the Order check box for that item in the supplies list e Shop Online for Supplies button Opens the HP supplies Web site in a new browser window If you have checked the Order check box for any items the information about those items can be transferred to the Web site e Print Shopping List button Prints the information for the supplies that have the Order check box selected e Email Shopping List button Creates a text list of items that have the Order check box selected The list can be copied into an e mail message that you send to your supplier e Alerts on or off Activates or deactivates the alerts feature for a certain printer e When alerts appear Sets when you want alerts to appear either when you are printing to that particular printer or anytime there is a printer event e Alert event type Sets whether you want alerts for only critical errors or for any error including continuable errors e Notification type Sets what type of alert should appear pop up message or system tray alert and e mail message Device List tab Shows information about each printer in the Devices list e Printer information including printer name make and model e An icon if the View as drop down box is set to Tiles which is the default setting e Any current alerts for the printer If you click a printer in the list the HP
165. ng will melt in the printer causing damage to the printer Do not use transparencies designed for monochrome printing Glossy paper e In either the software application or the driver select GLOSSY as the media type or print from a tray that is configured for glossy paper e HP Color LaserJet 3600 and 3800 Series printers Select GLOSSY for media weights up to 120 g m 32 Ib bond Select Heavy Glossy for media weights up to 163 g m 43 Ib bond Select Extra Heavy Glossy for media weights up to 220 g m 58 Ib bond e HP Color LaserJet 3000 Series printer Select GLOSSY for media weights up to 120 g m 32 Ib bond e Because this affects all print jobs it is important to return the printer to its original settings once the job has printed See Configuring trays for more information A NOTE Hewlett Packard recommends using HP Color LaserJet Soft Gloss paper with this printer HP products are designed to work together for optimum printing results If HP Color LaserJet Soft Gloss paper is not used with this printer print quality may be compromised Colored paper e Colored paper should be of the same high quality as white xerographic paper e Pigments used must be able to withstand the printer s fusing temperature of 190 C 374 F for 0 1 second without deterioration e Do not use paper with a colored coating that was added after the paper was produced e The printer creates colors by printing patterns of dots overla
166. nt to remove the print cartridges before shipping the printer Print cartridges left in the printer during shipping will leak and entirely cover the printer engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller and store the print cartridge in its original packing material or so that it is not exposed to light 1 Remove all four print cartridges and ship separately 2 Remove optional tray 3 and ship the tray separately 3 Use the original shipping container and packing material if possible If you have already disposed of the printer packing material contact a local mailing service for information about repacking the printer HP recommends insuring the equipment for shipment ENWW Repacking the printer 181 182 Appendix B Service and support ENWW C Printer specifications The printer specifications provide information about the size and weight amount of power needed and used and noise output of the printer The specifications also describe how the different operating modes affect power consumption heat output and noise output Physical specifications Table C 1 Physical dimensions for the HP Color LaserJet 3000 3600 and 3800 Series printers Product Height Depth Width Weight 20 3 kg Base model 400 mm 15 7 in 450 mm 17 7 in 400 mm 15 7 in 44 8 Ibs 21 5 kg Base model plus duplexer 423 mm 16 7 in 450 mm 17 7 in 400 mm 15 7 in 47 4 Ibs Base model plus op
167. nting on 76 configuration page printing 88 configurations 3 configuring e mail alerts 90 control panel buttons 18 display 19 display brightness 37 language setting default 40 lights 18 locating 7 menus 21 overview 17 settings 34 shared environments 41 controlling print jobs 50 cover pages 71 74 covers 74 custom sizes supported 15 custom paper sizes driver settings 70 D Desktop Printer Utility troubleshooting 163 diagnostics menu 33 DIMMs installing 200 display control panel brightness setting 37 language setting default 40 messages 19 documentation 2 doors locating 7 double sided printing 15 36 79 downloading software 9 drivers accessing 11 Macintosh troubleshooting 165 presets 74 quick sets 69 Duplex Blank Pages feature 36 duplex printing 79 duplexing 15 E e mail alerts configuring 90 EIO Enhanced Input Output configuring 48 EIO slot 8 embedded Web server checking toner level 109 ordering supplies 176 using 91 using to configure alerts 90 Energy Star compliance 6 enlarging documents 70 envelope sizes supported 15 Index 207 envelopes loading in tray 1 59 printing on 77 types supported 14 EPS files troubleshooting 164 166 error messages control panel 19 errors auto continuable 38 executive sizes supported 15 extended warranty 180 F FCC regulations 190 features 3 5 file directory page printing 89 first page blank 71 use different paper 71 74 font lis
168. ntinues printing using black toner only The default is STOP JAM RECOVERY AUTO ON Sets whether the printer will attempt to reprint pages after a jam The default is AUTO See Jam Recovery feature for more information Chapter 2 Control panel ENWW Menu item Values Description RAM DISK AUTO Determines how the RAM disk feature is configured Select AUTO to allow the printer to determine the optimal HP Color LaserJet 3000 and OFF RAM disk size based on the amount of available memory 3800 Series printers only OFF disables the RAM disk but a minimal RAM disk is still available The default is AUTO LANGUAGE A list of available languages Sets the default control panel language appears See Language feature for more information I O sub menu Use the I O menu to configure the printer input output options See Network configuration Menu item Values Description 1 0 TIMEOUT 5 300 Selects the I O timeout in seconds PAGE BUFFERING OFF Sets whether the printer should maximize performance or minimize engine wear while waiting for information to be HP Color LaserJet 3600 Series ON transferred Select ON if the printer uses USB or Ethernet printer only 10Base T The default is OFF PARALLEL INPUT HIGH SPEED Sets speed and other options for an optional parallel connection HP Color LaserJet 3000 and ADVANCED 3800 Series printers only FUNCTIONS EMBEDDED JETDIRECT Possible values are Co
169. o continue turn off then on 53 10 01 ERROR UNSUPPORTED RAM A printer error has occurred The memory DIMM is not a supported DIMM 1 Press Y to continue 2 Ifthe message persists turn the printer off and then on 3 Ifthe message persists contact HP Support Install a supported DIMM See Working with memory 54 XX ERROR A printer command error has occurred 1 Turn the printer off and then on 2 If the message persists contact HP support 57 XX PRINTER ERROR alternates with To continue turn off then on A printer fan error has occurred 1 Turn the printer off and then on 2 Ifthe message persists contact HP Support 59 XY ERROR alternates with To continue turn off then on A printer motor error has occurred 1 Turn the printer off and then on 2 Ifthe message persists contact HP Support ENWW Control panel messages 123 Control panel message Description Recommended action NOTE This message might also appear if the transfer unit is missing or incorrectly installed Ensure that the transfer unit is correctly installed EZ 62 NO SYSTEM No system was found 1 Turn the printer off and then on 2 Ifthe message persists contact HP Support 64 ERROR For help press alternates with To continue turn off then on For the HP Color LaserJet 3600 Series printers only A scan buffer error has occurred 1 Turn the pr
170. o highlight RETRIEVE JOB and then press v A list of users appears If there are no stored jobs then the message NO STORED JOBS appears Press to highlight your user name and then press v e If you have more than one stored job that is PIN protected the ALL PRIVATE JOBS menu item appears If you want to delete one of the PIN protected jobs highlight ALL PRIVATE JOBS and then press v Press W to highlight the correct print job and then press v Press to highlight DELETE and then press v If the job is not PIN protected the printer deletes the job If prompted provide a PIN by pressing 4 or YW to change the number Press v after you have specified each number of the four digit PIN The printer deletes the job after you set the fourth PIN digit and press v 84 Chapter 4 Printing tasks ENWW Managing memory The HP Color LaserJet 3000 and 3800 Series printers support up to 512 MB of memory You can add additional memory by installing a dual inline memory module DIMM in the DIMM slot which accepts 128 256 or 512 MB of RAM For information about installing memory see Working with memory The printer uses 200 pin nonparity synchronous DRAM memory modules Extended data output EDO DIMMs are not supported B NOTE If memory problems occur when you are printing complex graphics you can make more memory available by removing downloaded fonts style sheets and macros from printer memory Reducing the complexity o
171. ocacaieevlonacais teats 196 Canadian DOC regulations se iicidsaxtaldivsdeastadedevnaseeeblevueaseteeesdieaseddbnagadedavusesidientvdaaseiensayts 196 EMI Statement Korea sii cececctesaeseetle cpeececcaaeaseeieeaastaegacsdattesagieta ceased sdbeddeatiiastadecneeae ents 196 VCCI statement Japan rsi ANA EE ere inadldanes 196 Power cord statement Japan eee eeceeeeeeeeeeee eect eeeaeeeeeeteaeeeeeeeaaeeeeeeetaeeeeeeeiaeeeeeeeaes 196 Laser Statement for Finland siccisssdasecedteaidaciecssadaastetinasnaddedaadasanddddeasiaaedduduennaaanceddemaanctacads 197 Appendix E Working with memory PRINTER Momi oea A A E ORTA EEA OAR 199 Installing memory DIMMS sraa E E S 200 To install memory and font DIMMS eaiesiiirnrisrniininirniinnan arahia NKRA TANANA E NARAR N 200 Enabling Menmo aes savitee cewaseegcewayh occedak E E ns 202 To enable memory for WiINGOWS ccecceeeeeeeeeeeeeeeeeeeeeeseeeeeeeaeeeeeeeseeenaaaeeeees 202 Checking DIMM installation 0 0 0 0 ect et a EERE E 203 To check DIMM installation ccc cccecceeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeseeeaeeeeeseenaeeees 203 X ENWW ENWW xi xii ENWW 1 ENWW Printer basics This chapter contains basic information about the printer features Quick access to printer information Printers at a glance Features at a glance Walkaround Printer software Print media specifications Quick access to printer information Several references are available fo
172. om the tray Grasp the jammed sheet by both corners and pull 2 oe T mA Place the media stack in tray 1 3 139 Clearing jams ENWW 4 Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs 5 Press v to resume printing Jam in tray 2 or tray 3 1 Ifthe optional tray 3 is installed pull it out and place it on a flat surface If the jammed sheet is visible remove it 2 Ifthe sheet is not visible check inside the printer at the top of the tray opening Remove any jammed media 3 Pull out tray 2 and place it on a flat surface 140 Chapter 8 Problem solving ENWW 4 Ifthe jammed sheet is visible remove it media 6 Replace tray 2 and optional tray 3 EA NOTE Use tray 1 when printing on heavier paper See Printing on special media for more information 7 Press v to resume printing EA NOTE When printing from tray 2 printing resumes automatically ENWW Clearing jams 141 Jam inside the fuser area top cover 1 Open the top cover 2 Ifthe jammed sheet is visible remove it and then close the top cover 3 Ifthe sheet is not visible turn off the printer J ml AANA A WARNING The fuser will be hot Wait 10 minutes before proceeding 142 Chapter 8 Problem solving ENWW ENWW 4 Place your thumbs on the fuser latches sque
173. ons 6 Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it Make sure that the media fits under the tabs on the width guides CAUTION Wait for the printer to finish printing before closing tray 1 optional Closing the tray before the printer finishes can cause jams 58 Chapter 4 Printing tasks ENWW ENWW Printing envelopes from tray 1 Many types of envelopes can be printed from tray 1 Up to 10 envelopes can be stacked in the tray Printing performance depends on the construction of the envelope In the software set margins at least 15 mm 0 6 in from the edge of the envelope A CAUTION Envelopes that contain clasps snaps windows coated linings exposed self stick adhesives or other synthetic materials can severely damage the printer To avoid jams and possible printer damage never try to print on both sides of an envelope Before you load envelopes make sure that they are flat undamaged and not stuck together Do not use envelopes that contain pressure sensitive adhesive To avoid jams do not remove or insert envelopes during printing To load envelopes into tray 1 1 Open tray 1 2 Slide out the tray extender and if necessary open the additional tray extender Configuring trays 59 3 Set the paper width guides
174. ontinue Empty the output bin Printing resumes automatically Tray X lt TYPE gt lt SIZE gt alternates with To change size or type press 7 The printer is reporting the current configuration of tray X No action necessary Press to clear the message Press Y to change the type or size See Configuring trays for more information TRAY XX EMPTY lt TYPE gt lt SIZE gt alternates with The tray is empty but the current print job does not require this tray Fill the tray The message indicates the type and size of media for which the tray is currently configured Ready TRAY XX OPEN The tray is open but printing can continue Close the tray ENWW Control panel messages 133 Recommended action Control panel message Description For help press alternates with Ready TRAY XX OPEN OR EMPTY alternates with Ready TYPE MISMATCH IN TRAY XX alternates with Ready The tray is open or empty but the current print job does not require this tray The tray is loaded with a media type that is different than the type for which the tray is configured Printing can continue from other trays but not from this one Close or fill the tray In the PAPER HANDLING menu configure the tray for the correct type Unauthorized supply in use alternates with The printer has detected that a non HP supply is currently installed and override was pressed If you belie
175. or letter size media and 21 ppm for A4 size media N EA NOTE These values are subject to change 186 Appendix C Printer specifications ENWW Operating environment specifications Table C 9 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 10 to 27 C 50 to 81 F Humidity 20 to 60 relative humidity RH 10 to 70 RH Altitude Not applicable 0 to 2600 m 0 to 8530 ft EA NOTE These values are subject to change ENWW Operating environment specifications 187 188 Appendix C Printer specifications ENWW D Regulatory information ENWW This section contains the following regulatory information FCC regulations Environmental product stewardship program Declaration of conformity HP Color LaserJet 3000 series Declaration of conformity HP Color LaserJet 3600 series and HP Color LaserJet 3800 series Safety statements 189 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that
176. or printer functions and shows messages about the printer print jobs and supplies status COO oa z lal eJ la z J Z Figure 2 1 Control panel buttons and lights Number Button or light Function 1 Stop button Halts the current job presents a choice to resume or cancel the current print job clears media from the printer and clears any continuable errors that are associated with the halted job If the printer is not printing a job pressing Stop pauses the printer 2 Menu button Opens and closes menus 3 Ready light Indicates that the printer is online or offline See Control panel indicator lights 4 Data light Indicates whether or not the printer is receiving data See Control panel indicator lights 5 Attention light Indicates that a critical error has occurred See Control panel indicator lights 6 Back arrow button Navigates backward in nested menus 7 Up arrow 4 button Navigates menus and text and increases the values of numerical items in the display 8 Select Y7 button Makes selections resumes printing after continuable errors and overrides a non HP print cartridge 9 Help button Provides detailed information about printer messages or menus 10 Down arrow W button Navigates menus and text and decreases the values of numerical items in the display 11 Supplies gauge Shows the print cartridge consumption levels See Display 12 Display Shows status i
177. or tray 3 for custom paper The printer automatically detects many sizes of paper but you can also configure trays for custom paper sizes You must specify the following parameters e Unit of measure millimeters or inches e X dimension the width of the page as it feeds into the printer e Y dimension the length of the page as it feeds into the printer ENWW Configuring trays 55 Page length Y dimension Page width X dimension Media length guides Media width guides Use the following procedure to configure a tray for a custom size Once a custom size is set for a tray it will be retained until the media length guides are reset Setting a custom size in tray 2 or tray 3 1 2 3 4 5 Open the tray and place the media face up in the tray Set the media length guides to the appropriate non standard position and close the tray When the tray configuration message appears press v Press 4 to change ANY CUSTOM to CUSTOM and then press v Press A or to highlight the correct unit either millimeters or inches and then press v After the unit of measure is set properly set the X dimension as follows Press 4 or to highlight the correct value and then press v If the value entered is outside the valid range Invalid value appears for two seconds The control panel display prompts you to enter another value After the X dimension is set properly set the Y dimension as follows Press 4 or
178. otographs Black Only generates neutral colors grays and black by using only black toner This guarantees neutral colors without a color cast 4 Color generates neutral colors grays and black by combining all four toner colors This method produces smoother gradients and transitions to other colors and it produces the darkest black Edge Control The Edge Control setting determines how edges are e rendered Edge control has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly HP Color LaserJet 3000 and 3800 Series printers Maximum is the most aggressive trapping setting Adaptive halftoning is on Normal is the default trapping setting Trapping is at a medium level and adaptive halftoning is on Light sets trapping at a minimal level and adaptive halftoning is on Off turns off both trapping and adaptive halftoning HP Color LaserJet 3600 Series printer Maximum is the most aggressive trapping setting Normal sets the trapping at a medium level Light sets trapping at a minimal level Off is the default trapping setting Trapping is turned off RGB Color HP Color LaserJet 3000 and 3800 Series printers only Default SRGB instructs the printer to interpret RGB color as sRGB The sRGB standard is the accepted standard of Microsoft and the Worl
179. p or See Supply replacement quidelines for more information INSUFFICIENT MEMORY TO LOAD FONTS DATA This message alternates with the name of the storage device The storage device does not have enough memory to load the fonts or other data Press Y to continue printing without using the data To solve the problem increase the amount of memory for the device Press for more information LOAD TRAY X lt TYPE gt lt SIZE gt alternates with For help press LOAD TRAY X lt TYPE gt lt SIZE gt alternates with To use another tray press Y Tray X is either empty or configured for a type and size other than that specified in the job No other tray is available Tray X is either empty or configured for a type and size other than that specified in the job Press for help or See Configuring trays for more information Press for help or Press V to print from another tray See Configuring trays for more information Loading program X alternates with Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on The number X No action necessary ENWW Control panel messages 127 Control panel message Description Recommended action DO NOT POWER OFF specifies a sequence number indicating the current program being loaded For the HP Color LaserJet 3000 and 3800 Series printers only MANUALLY FEED lt TY
180. pe Description Status messages Status messages reflect the current state of the printer They inform you of normal printer operation and require no interaction to clear them They change as the state of the printer changes Whenever the printer is ready not busy and has no pending warning messages the status message Ready appears if the printer is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or status messages and remain until the button is pressed Some warning messages are clearable If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu the next print job clears these messages Error messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If AUTO CONTINUE ON is set on the menus the printer will continue normal operation after an auto continuable error message appears for 10 seconds EF NOTE Pressing any button during the 10 second auto continuable error message overrides 7 the auto continue feature and the button function takes precedence For example pressing the Stop button pauses printing and offers the option to cancel the print job Critical errormessages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the printer off and then on These messages are not affected b
181. pe Left margin Top margin Return 15 mm 0 6 in 15 mm 0 6 in Destination 102 mm 4 0 in 51 mm 2 0 in Printing from tray 2 and tray 3 Tray 2 holds up to 250 sheets of standard paper while optional tray 3 holds up to 500 sheets of standard paper Tray 2 and tray 3 adjust for many sizes Tray 3 is installed underneath tray 2 When tray 3 is installed the printer detects it and lists tray 3 as a choice in the control panel CONFIGURE DEVICE menu CAUTION The paper path for tray 3 passes through tray 2 If either tray 2 or tray 3 is partially pulled out or removed media from tray 3 cannot feed into the printer This causes the printer to jam Loading tray 2 A CAUTION To avoid jams never open or remove a tray during printing 1 Pull tray 2 out of the printer and remove any media ENWW Configuring trays 61 62 2 3 4 Slide the output bin extension out from the bin Move the side width guides until the arrow on the right width guide points to the size that you are loading Chapter 4 Printing tasks ENWW Load the media into the tray If this is special paper such as letterhead load it face up with the top edge toward the front of the tray EF NOTE If you are duplex printing see Using 2 sided duplex printing for loading instructions 6 T ENWW Configuring trays 63 Loading tray 3 Pull the tray out of the printer and remove any media 1 Raise the output bin exten
182. per e When using 2 sided printing load pre printed forms and letterhead into tray 1 face up with the bottom edge of the page feeding first Load preprinted forms and letterhead into tray 2 and tray 3 face down with the top edge at the back of the tray EA NOTE Loading pre printed forms and letterhead for 2 sided printing is different than loading for 1 sided printing EA NOTE When duplexing the printer prints on the first side of the page and then moves the page into the output bin momentarily The printer then pulls the page back into the printer to print the second side of the page Make sure that the page is complete before taking a page from the output bin Pulling a page from the bin while the printer is trying to pull the page back into the printer can cause a jam Using 2 sided duplex printing 79 Control panel settings for automatic 2 sided printing Many software programs include 2 sided printing settings If your software program or printer driver does not include 2 sided printing options you can adjust these settings through the control panel The factory default setting is OFF CAUTION Do not use 2 sided printing when printing on labels transparencies or glossy paper Serious damage to the printer can result To turn 2 sided printing on or off from the control panel EA NOTE Changing settings for 2 sided printing from the printer control panel affects all print jobs Whenever possible change settings for
183. ping tape attached to the left shipping lock from the new print cartridge Discard the shipping tape and shipping locks according to local regulations 6 Align the print cartridge with the tracks inside the printer and using the handles insert the print cartridge until it is firmly seated ENWW Replacing supplies and parts 113 7 Firmly close the front door After a short time the control panel should display Ready 8 Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 9 If you are using a non HP print cartridge check the printer control panel for further instructions For additional help see the Web sites listed in Supply replacement guidelines 114 Chapter 7 Maintenance ENWW Cleaning the printer ENWW During the printing process paper toner and dust particles can accumulate inside the printer Over time this buildup can cause print quality problems such as toner specks or smearing This printer has a cleaning mode that can correct and prevent these types of problems AaBbGc AaBbCc AaBbCc AaBboCc AaBbCc AQBbCc AQGBhec Aa BCC AaBbCc AaBbCc To clean the printer using the printer control panel 1 Press Menu 2 Press V to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight PRINT QUALITY and then press v EA NOTE If your printer has an
184. port software The most current version of this software is available from the Apple Web site When connected with a USB cable the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component e Check that your Macintosh supports USB and has the appropriate USB software from Apple e Verify that your Macintosh operating system is Mac OS X V10 1 or later Hardware troubleshooting e Check that the printer is turned on e Verify that the USB cable is connected correctly e Check that you are using the appropriate high speed USB cable e Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer e Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer B NOTE The iMac keyboard is a nonpowered USB hub ENWW Macintosh problems 167 Software program problems Cannot change system selections Cause Solution The printer control panel locks out system software changes Contact the network administrator The software program does not support system changes See the software program document
185. press Y The printer received a PJL file system command that attempted to perform an illogical operation for example to download 3 a file to a nonexistent directory display press Vv If the message reappears a problem might exist in the software program 134 Chapter 8 Problem solving ENWW Control panel message USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press Description For the HP Color LaserJet 3000 and 3800 Series printers only The printer received a PJL file system command that attempted to store something 2 on the file system but was unsuccessful because the file system is full Recommended action 1 Use HP Web Jetadmin software to delete files from the storage device and then try again To remove this message from the display press V See HP Web Jetadmin for more information USB STORAGE IS WRITE PROTECTED alternates with Ready To clear press Y USB STORAGE X REMOVED USE TRAY X lt TYPE gt lt SIZE gt ENWW For the HP Color LaserJet 3000 and 3800 Series printers only The file system is protected and no new files can be written to it HP Color LaserJet 3000 and 3800 Series printers only The USB storage accessory was removed while the printer was turned on The printer is offering a selection of alternate media to use for the print job fl To enable writing to the storage device use HP Web Jetadmin to turn o
186. quire attention requires attention amber Display The printer display gives you complete timely information about the printer and print jobs Graphics illustrate levels of supplies Menus provide access to printer functions and detailed information The top level screen on the display has two areas message prompt and supplies gauge 3 Print cartridge colors from left to right black yellow cyan and magenta The message and prompt areas of the display alert you to the state of the printer and tell you how to respond ENWW Control panel overview 19 The supplies gauge shows the consumption levels of print cartridges black cyan magenta and yellow When a non HP print cartridge is installed a might appear instead of the consumption level The supplies gauge appears whenever the printer shows the Ready state and whenever the printer shows a warning or error message concerning a cartridge 20 Chapter 2 Control panel ENWW Using the control panel menus To gain access to the control panel menus complete the steps below To use the menus 1 Press Menu 2 Press or to navigate the listings 3 Press v to select the appropriate option 4 Press to return to the previous level 5 Press Menu to exit the menu 6 Press to see additional information about a menu The main menus are shown in the table below Main menus RETRIEVE JOB HP Color LaserJet 3000 and 3800 Series printers only INF
187. r colors CMYK ssrsrrresrrrrrrrsisarirnanrrininnnnnakkannA nn ANa NANAMAN ANAKE EENAA a 101 CMYK ink set emulation PostScript only ssesseeeeeeeeeseeeeerrssseererrrrssseererrnss 101 Managing COlOF irmana aar aari eidi a a aeaa AR 102 PRIN IN GAYSCAIC oss 208 tend beceackethpestn a sapcatedcdads ppdeeaeesand ed baste Goaeabeaeet ec ateageedacs 102 Automatic or manual Color adjustment 200 eee eee eect teeter etter eeeeeeaaeeeeeeeeeeaaeeeeeeeeeeeaaes 102 Manual Color Options 2 ecceeceeeeecceecaeeceeeeeeeeeeeeeeeeeeeeedsecsecececcaneaeeaeeeeeeees 102 Restricting Color Pining siatesesivtocncsesivatccnastennatlecencevelentgcdeedananticace melddiaaseneeldaueaaeeneaies 103 Matching Colors suc c Gatebscitisieenty ind Hadetecste A dsseadtd ive aniraadn esd otis eerie 105 sample book Color MmatCMinG siecacce cviediaeees aul stent aE E EEEE 105 Printing Color samples cece teeter e ee ieee eee ieee eter neeeeeeeeneeeeeereneea 105 7 Maintenance MMA SUP PINGS sorser i a dene vac cae E N 108 SUPPVSS NC ws tawctecntvadedavededsvannsnccacsavadandadedsdeseuudidaanhaaaa ddadachanantensteensvasandddiesenavandateamesaan cals 108 Approximate print cartridge replacement intervals ccccecceeeeeeeeeeeeeeeeeeteeeeeeteeeneenen 108 Checking the print cartridge life oo eeeeeeee eee eeeeeee iana 108 Print cartridge storage eee ttre eee inner renee eerie ners eee nieeeeeeeeneeeeereniea 109 viii ENWW
188. r duplexes incorrectly Cause Solution You are trying to perform 2 sided printing on unsupported paper Verify that the paper is supported for 2 sided printing See Supported media sizes If the paper is not supported see Manual 2 sided printing The printer driver is not set up for 2 sided printing Configure the printer driver for 2 sided printing See Gaining access to printer driver settings The first page is printing on the back of preprinted forms or letterhead For tray 1 load the letterhead paper first side down bottom first For tray 2 or tray 3 load the letterhead paper first side up top edge toward the back of the tray See Using 2 sided duplex printing for more information The printer model does not support automatic 2 sided printing The HP Color LaserJet 3000 3000n 3600 3600n 3800 and 3800n printers do not support automatic 2 sided printing See Manual 2 sided printing The printer configuration is not set for duplexing Run the automatic configuration feature 1 On the Windows taskbar click Start click Settings and then click Printers 152 Chapter 8 Problem solving ENWW Printer will not perform duplexing 2 sided printing or duplexes incorrectly Cause Solution e For Windows 2000 and Windows XP click Start and then click Printers 2 Select the printer 3 In the File menu click Properties 4 Click the Device Settings tab or the Co
189. r is not working correctly Connect another peripheral to this port to verify that the port is working The printer has not been correctly named for the network or for a Macintosh The printer is on but is not receiving data Cause The printer Ready indicator light is not lit For Macintosh use the appropriate utility to name the printer on the network From the Chooser select the AppleTalk zone and the printer Solution Press Stop to return the printer to the Ready state The front door is not closed Close the front door firmly A printer message other than Ready appears on the printer control panel The interface cable is not correct for this configuration See Control panel messages Select the correct interface cable for your configuration See USB configuration The interface cable is not securely connected to both the printer and the computer Disconnect and reconnect the interface cable The printer is not configured correctly See Changing printer control panel configuration settings The interface configurations shown on the printer configuration page do not match those on the host computer Configure the printer to match the computer configuration The computer is not working correctly Try using a program that you know works correctly to check the computer Or if the printer is connected through the parallel port open MS DOS and type Dir gt Prn at the M
190. r use with this printer e HP Color LaserJet 3000 Series printer www hp com support clj3000 e HP Color LaserJet 3600 Series printer www hp com support clj3600 e HP Color LaserJet 3800 Series printer www hp com support clj3800 The following table lists available printer guides and the type of information that they include Table 1 1 Printer guides Guide Description Getting started guide Provides step by step instructions for installing and setting up the printer HP Jetdirect Embedded Print Provides instructions to configure and troubleshoot the HP Jetdirect print server Server Administrator s Guide Accessory and consumable Provide step by step instructions for installing the accessories and supplies These guides installation guides are supplied with the optional printer accessories and supplies User guide Provides detailed information for using and troubleshooting the printer Available on the printer CD Online Help Provides information about options that are available in the printer drivers To view a Help file open the online Help through the printer driver 2 Chapter 1 Printer basics ENWW Printers at a glance The HP Color LaserJet 3000 3600 and 3800 Series printers are available in the configurations ENWW described below HP Color LaserJet 3000 Series printer Table 1 2 HP Color LaserJet 3000 Series printer configurations HP Color LaserJet 3000 printer HP Color LaserJet 3000n
191. rJet 3000 Series printers Sound power level Declared per ISO 9296 Printing 15 ppm Lwaa 6 9 Bels A 69 dB A Ready Lwaa 5 3 Bels A 53 dB A Sound pressure level bystander position Declared per ISO 9296 Printing 15 ppm Loam 55 dB A Ready Loam 39 dB A 1 The HP Color LaserJet 3000dn was tested in simplex mode with A4 size media The color printing speed is 15 ppm for letter size media and A4 size media The monochrome printing speed is 30 ppm for letter size media and 29 ppm for A4 size media N Table C 7 Acoustic emissions for the HP Color LaserJet 3600 Series printer Sound power level Declared per ISO 9296 Printing 17 ppm Lwaa 6 4 Bels A 64 dB A Sound pressure level bystander position Declared per ISO 9296 Printing 17 ppm Loam 49 dB A 1 The HP Color LaserJet 3600 printer was tested in simplex monochrome mode with A4 size media The printing speed is 17 ppm for letter size media and 17 ppm for A4 size media N Table C 8 Acoustic emissions for the HP Color LaserJet 3800 Series printers Sound power level Declared per ISO 9296 Printing 20 ppm Lwaa 6 4 Bels A 64 dB A Ready Lwaa 5 4 Bels A 54 dB A Sound pressure level bystander position Declared per ISO 9296 Printing 20 ppm Loam 50 dB A Ready Loam 40 dB A 1 The HP Color LaserJet 3800n was tested in simplex mode with A4 size media The printing speed is 20 ppm f
192. rJet 3800 195 series Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM EMI statement Korea VCCI statement Japan CORBIS PRLBRESERESSEMIMBS VCCI OBE ICBOCDIABRRNRECT CORBI RERRCRATSCE ABWELTHETA CORBAILAPTLEV AL REICHEL T MASS SSeS SMOTCEMHVET Fri at AGS IGE CEL URYRUALTHRSAL Power cord statement Japan N mk ASAE BIRI KEHEL ESL MASNER FRIR HHO Ran CLE AHRECA 196 Appendix D Regulatory information ENWW Laser statement for Finland Luok
193. rJet Printer Family Print Media Specification Guide Tray 1 is configured for a size other than envelopes Configure tray 1 size for envelopes Output is curled or wrinkled Cause Solution The media does not meet the specifications for this printer Use only media that meets the HP paper specifications for this printer See Supported media sizes The media is damaged or in poor condition Remove the media from the tray and load media that is in good condition The printer is operating in an excessively humid environment Verify that the printing environment is within humidity specifications You are printing large solid filled areas Large solid filled areas can cause excessive curl Try using a different pattern The media was not stored correctly and may have absorbed moisture Remove the media and replace it with media from a fresh unopened package The media has poorly cut edges Remove the media flex it rotate it 180 degrees or turn it over and then reload it into the tray Do not fan paper If the problem persists replace the paper The specific media type was not configured for the tray or selected in the software Configure the software for the media see the software documentation Configure the tray for the media See Configuring trays The media was used previously Do not reuse media Printer will not perform duplexing 2 sided printing o
194. rating the printer Calibration is a printer function that optimizes print quality If you experience any print quality problems calibrate the printer 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press YW to highlight PRINT QUALITY and then press v 4 Press to highlight FULL CALIBRATE NOW and then press v ENWW Print quality troubleshooting 171 172 Chapter 8 Problem solving ENWW A Supplies and accessories e To order supplies in the U S go to www hp com sbso product supplies e To order supplies worldwide go to www hp com ghp buyonline html e To order supplies in Canada go to www hp ca catalog supplies e To order supplies in Europe go to www hp com go supplies e To order supplies in Asia Pacific go to www hp com paper e To order accessories go to www hp com go accessories ENWW 173 Parts and supplies Spare parts and supplies for this printer will be available for at least five years after production has stopped The table below lists available supplies and accessories for the HP Color LaserJet 3000 3600 and 3800 Series printers Table A 1 Supplies accessories and part numbers Part Part number Type size Memory upgrades DIMMs Q7721A Synchronous 128 MB DDR SDRAM DIMM Q7722A Synchronous 256 MB DDR SDRAM DIMM Q7723A Synchronous 512 MB DDR SDRAM DIMM Accessories Q5958A Optional 500 sheet p
195. ray 1 place them in the tray with the side to be printed face down with the bottom edge feeding in first Recycled paper This printer supports the use of recycled paper Recycled paper must meet the same specifications as standard paper See the HP LaserJet Printer Family Print Media Specification Guide Hewlett Packard recommends that recycled paper contain no more than 5 percent ground wood Chapter 4 Printing tasks ENWW Using 2 sided duplex printing ENWW EA NOTE Two sided printing is available for the HP Color LaserJet 3000dn 3000dtn 3600dn z 3800dn and 3800dtn printers The printer can print on both sides of the paper If the printer is not equipped with automatic 2 sided printing see Manual 2 sided printing Automatic 2 sided printing EA NOTE You must specify automatic 2 sided printing options in your software program or in the printer driver as well in order to print on both sides of the page Perform the following steps to use automatic 2 sided printing e Verify that the printer driver is configured for 2 sided printing For instructions see the online Help for the printer driver e Select the appropriate 2 sided printing options in the printer driver software including page and binding orientation e For certain media types including transparencies labels cardstock and glossy film 2 sided printing is not supported e For best results avoid 2 sided printing on rough textured heavy weight pa
196. riat ea a a a aaa e aA 78 Using 2 sided duplex Printing c caron a E ETEA E TE A 79 Automatic 2 sided printing Si rira ia E A OA 79 Control panel settings for automatic 2 sided printing sesseesssseeisssseeeeerrrresserrrrrnsssssreens 80 vii To turn 2 sided printing on or off from the control panel cceeceeeeeeeteeees 80 Options for binding 2 sided printing jODS 2 0 0 ceeeee ects eecte teeter eeeetaeeeeeeeeeettieeeeeeeeeeaaes 80 Manual 2 sided printing 2 ieccicccistesceeeeadis innia EAEE 80 Managing special printing situations 2 0 0 0 cee eeeeeeeeee tere eeeeeeee eee eeeeeeaeeeeeeeeeeeaaeeeeteeeaaaeeeeeseeaaeeees 82 Printing a different first pag ecccuccssrccccrdidiiriikii niri in R 82 Printing on custom size media cece eee eeeeeee eee eeenae tee eeeaaaeeeeedeaeeeeseeeiaeeeeeeenaeeeeeeenaas 82 Stopping a PrINtWEQUESE i c 0 5 Haceriods cetws tenes ia 4 aia a aiaa aa d aiad 82 To stop the current print job from the printer control panel eeee 82 To stop the current print job from the software program ccccccseeeeeeeeees 82 Managing Stored jODS aak a A awa eae dienes 84 Managing Mem aesron ia a E E E 85 5 Managing the printer Using printer information Pages escesccernikeciiiirini tinrin EEEE NEEE 88 Configuring e mail Alerts 2 0 ce ee eee ee nnnee eee taisi Tan Ninia eaaee eee eeeeaaaeeeeeeeeeaaeeeeseeeieeeeeeeeeiaaes 90 Using the embedded Web Server 2
197. ridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials diverted from landfills Worldwide in 2004 HP recycled an average of 59 of the print cartridge by weight consisting primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner e U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP Web site at www hp com recycle Non U S returns Non U S customers should visit the www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Specification Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The
198. rint server to connect to tray 2 10Base T 100Base TX networks e Automatic 2 sided duplex printing e Hi Speed USB 2 0 port e HP Jetdirect value featured embedded print server to connect to e 64 MB RAM 10Base T 100Base TX networks HP Color LaserJet 3800 Series printer Table 1 4 HP Color LaserJet 3800 Series printer configurations HP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet HP Color LaserJet printer 3800dn printer 3800dtn printer e 22 ppm letter size or 21 ppm HP Color LaserJet 3800 HP Color LaserJet 3800 HP Color LaserJet 3800 A4 print speed printer plus printer plus printer plus e 100 sheet multipurpose tray e 160 MB RAM e 288 MB RAM e 288 MB RAM tray 1 and 250 sheet input tray tray 2 e HP Jetdirect full e Automatic 2 sided e Automatic 2 sided featured embedded duplex printing duplex printing e Hi Speed USB 2 0 port and EIO print server to slot connect to 10Base T HP Jetdirect full HP Jetdirect full 100Base TX featured embedded featured embedded e 96 megabytes MB of random networks print server to connect print server to access memory RAM to 10Base T connect to 10Base T 100Base TX 100Base TX networks networks e 500 sheet input tray tray 3 Chapter 1 Printer basics ENWW Features at a glance Table 1 5 Features Feature HP Color LaserJet 3000 Series HP Color LaserJet 3600 Series HP Color LaserJet 3800 Series printer printer printer Perform
199. s or Printers and Faxes Right click the can vary this procedure is most common printer icon and select Printing Preferences Macintosh OS 9 1 On the File menu click Print Change settings On the File menu click Print After you change on the various pop up menus settings on the pop up menu click Save Settings Macintosh OS X On the File menu click Print Change settings On the File menu click Print Change settings on on the various pop up menus the various pop up menus and then on the main 1 pop up menu click Save Custom Settings to save them as the Custom option To use the new settings you must select the Custom option every time you open a program and print Because access to default printer settings can be restricted the settings might be unavailable Controlling print jobs 51 Selecting print media You can use many types of paper and other print media with this printer Before purchasing any paper or specialized forms in quantity verify that your paper supplier has obtained and understands the print media requirements that are specified in the HP LaserJet Printer Family Print Media Specification Guide See Supplies and accessories to order the HP LaserJet Printer Family Print Media Specification Guide To download a copy of the guide go to www hp com support clj3000 for the HP Color LaserJet 3000 Series printer www hp com support clj3600 for the HP Color LaserJet 3600 Series printer or www hp com support clj38
200. serJet 3000 and 3800 Series printers only PRINT FILE DIRECTORY HP Color LaserJet 3000 and 3800 Series printers only Prints the printer configuration page Prints information about toner level page count and estimated pages remaining Shows the supplies status in a scrollable list Prints a count of all media sizes that have passed through the printer lists whether they were one sided simplex 2 sided duplex monochrome black and white or color and reports the page count Prints a report that shows the user name application name and color usage information on a job by job basis Prints a demonstration page Prints an RGB color palette that can be used for color matching Prints a CMYK color palette that can be used for color matching Prints the names and directory of files stored in the printer PRINT PCL FONT LIST HP Color LaserJet 3000 and 3800 Series printers only Prints the available PCL fonts PRINT PS FONT LIST HP Color LaserJet 3000 and 3800 Series printers only Prints the available PS emulated PostScript fonts Information menu 23 Paper Handling menu Use the PAPER HANDLING menu to configure trays by size and type EA NOTE To configure the trays correctly use this menu before you print for the first time Menu item Value Description TRAY 1 SIZE A list of available sizes Configures the paper size for tray 1 The default is ANY SIZE See Support
201. sion 2 Adjust the length guide until the arrow points to the size that you are loading 3 ENWW Chapter 4 Printing tasks 64 4 Move the side width guides until the arrow on the right width guide points to the size that you are loading 5 Load the media into the tray If this is special paper such as letterhead load it face up with the top edge toward the front of the tray EA NOTE If you are duplex printing see Using 2 sided duplex printing for loading instructions 6 Make sure that the stack of media is flat in the tray at all four corners and keep it below the height tabs ENWW Configuring trays 65 Slide the tray back into the printer 7 ENWW Chapter 4 Printing tasks 66 Automatic media type sensing auto sense mode The HP Color LaserJet 3000 and 3800 Series printers can automatically classify media into one of the following categories e Plain e Transparency e Glossy e Extra heavy glossy e Glossy film e Heavy e Light The automatic media type sensor functions only when that tray is configured to Any Type Plain Configuring a tray to any other type such as Bond or Glossy deactivates the media sensor in that tray Ex NOTE Get optimal performance with the automatic media sensing feature when using original HP media designed for use in HP color LaserJet printers Tray 1 sensing Full sensing default e The printer stops at each page to sense media type
202. t printing 89 fonts EPS files troubleshooting Macintosh troubleshooting 164 fonts included 5 front door locating 7 164 166 G glossy paper printing on 76 types supported 14 grayscale printing 102 guides printer information 2 H heavy paper printing on 77 types supported 14 HP Easy Printer Care Software using 94 HP Easy Printer Care software 12 HP fraud hotline 110 HP Jetdirect print server 5 HP Jetdirect print servers 48 HP JetReady 9 HP LaserJet Tough paper 78 HP Printer Utility Macintosh 13 208 Index HP SupportPack 180 HP Web Jetadmin checking toner level 109 using to configure e mail alerts 90 HP UX software 12 I O menu 31 information menu 23 input trays configuring 24 54 IP address Macintosh troubleshooting 163 165 J jam recovery 39 jams common causes 138 configuring e mail alerts 90 locations 136 recovery 136 Japanese VCCI statement 196 Jetadmin HP Web 12 Jetdirect print server 5 K Korean EMI statement 196 L labels printing on 77 types supported 14 language setting default 40 legal sizes supported 15 letter sizes supported 15 letterhead 78 lights control panel Linux drivers 10 18 19 M Macintosh background printing 164 drivers accessing 11 drivers troubleshooting 165 fonts troubleshooting 164 problems troubleshooting 163 USB card troubleshooting 164 167 Macintosh versions supported 9 maintenance agreements 180 manual 2 sided printing 80 manual
203. t used by the printer control panel The default is PC 8 APPEND CR TO LF sets whether a carriage return is appended to each line feed in a backward compatible PCL job The default is NO SUPPRESS BLANK PAGES sets whether jobs using PCL that include blank form feeds will automatically suppress the blank pages YES indicates that form feeds will be ignored if the page is blank The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays Chapter 2 Control panel ENWW Print Quality sub menu Use this menu to adjust all aspects of print quality including calibration registration and color half tone settings Menu item Values Description ADJUST COLOR HIGHLIGHTS Modifies the half tone settings for each color The default for each color is 0 MIDTONES SHADOWS RESTORE COLOR VALUES SET REGISTRATION PRINT TEST PAGE Shifts the margin alignment to center the image on the page from top to bottom and left to right You can also align the image that is printed on SOURCE the front with the image that is printed on the back ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 AUTO SENSE MODE TRAY 1 SENSING If a tray is configured to PLAIN or ANY SIZE and the print job does not specify the media type the printer will adjust the print quality for the type TRAY gt 1 SENSING of print media it senses The default for tray 1 is FULL SENSING which senses transparencies glossy paper
204. tandard in Japan and other locations e Device This selection turns off emulation Color must be managed in the software program or operating system in order to render photographs correctly ENWW Using color 101 Managing color Setting color options to Automatic typically produces the best possible print quality for color documents However you sometimes might want to print a color document in grayscale black and white or change one of the printer color options e In Windows use the settings on the Color tab in the printer driver to print in grayscale or change the color options e When using a Macintosh computer use the Color Matching pop up menu in the Print dialog box to print in grayscale or change the color options Print in Grayscale Select the Print in Grayscale option from the printer driver to print a color document in black and white This option is useful for printing color documents that will be photocopied or faxed When Print in Grayscale is selected the printer uses the monochrome mode which reduces wear on the color cartridges Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment halftones and edge enhancements for each element in a document For more information see your printer driver online Help EF NOTE Automatic is the default setting and is recommended for printing all color documents Use the Manual color adjustment option to adj
205. taples attached e Do not use transparencies that are designed for Inkjet printers or other low temperature printers or for monochrome printing Use only transparencies that are specified for use with HP Color LaserJet printers e Do not use photo paper that is intended for Inkjet printers e Do not use paper that is embossed or coated or any media that produces hazardous emissions or that melts offsets or discolors when exposed to 190 C 374 F for 0 1 second Also do not use letterhead paper that is made with dyes or inks that cannot withstand that temperature 52 Chapter 4 Printing tasks ENWW To order HP Color LaserJet printing supplies e www hp com go ljsupplies in the U S www hp com ghp buyonline htm worldwide ENWW Selecting print media 53 Configuring trays You can configure the printer trays by type and size Load different media in the printer trays and then request media by type or size in the software program EZ NOTE If you have used previous HP Color LaserJet printers you might be accustomed to configuring tray 1 to first mode or cassette mode To mimic the settings for first mode configure tray 1 for ANY SIZE and ANY TYPE The printer will pull paper from tray 1 first if paper is loaded in that tray when the print job does not specify another tray This setting is recommended if you use different types or sizes of paper in tray 1 To mimic the settings from cassette mode set either the size or t
206. te information about the features that are available in the printer driver see the printer driver Help The following features are described in this section e Creating and using quick sets e Using watermarks ry Resizing documents e Setting a custom paper size from the printer driver e Using different paper and printing covers e Printing a blank first page e Printing multiple pages on one sheet of paper e Setting the color options Using the HP Digital Imaging Options dialog box e Using the Services tab EA NOTE Settings in the printer driver and software program generally override control panel settings Software program settings generally override printer driver settings Creating and using quick sets Use quick sets to save the current driver settings for reuse Quick sets are available on most printer driver tabs You can save up to 25 Print Task Quick Sets To create a quick set 1 Open the printer driver see Opening the printer drivers 2 Select the print settings that you want to use 3 Inthe Print Task Quick Sets box type a name for the quick set 4 Click Save To use quick sets 1 Open the printer driver see Opening the printer drivers 2 Select the quick set that you want to use from the Print Task Quick Sets drop down list 3 Click OK Ex NOTE To use printer driver default settings select Default Print Settings from the Print Task Quick Sets drop down list
207. ted depending on the type of connection ENWW Macintosh problems 165 The printer name IP address or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility Cause Solution The wrong printer name IP address or Rendezvous host name is being used Print a configuration page Verify that the printer name IP address or Rendezvous host name on the configuration page matches the printer name IP address or Rendezvous host name in the Print Center or Printer Setup Utility The interface cable might be defective or of poor quality Replace the interface cable with a high quality cable The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility Cause Solution The printer might not be ready Make sure that the cables are connected correctly the printer is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The printer software might not have been installed or was installed incorrectly Make sure that the printer PPD file is in the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The
208. temperatures of 190 C 374 F for 0 1 second Verify that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to printer components Do not re feed a sheet of labels Verify that labels lie flat Do not use labels that are wrinkled bubbled or otherwise damaged Heavy paper Any tray will print most heavy media that does not exceed 105 g m 28 Ib bond Use cardstock 135 g m to 220 g m 36 to 58 Ib bond only in tray 1 In either the software application or the printer driver select Heavy 106 g m to 163 g m 28 to 43 Ib bond or Cardstock 135 g m to 220 g m 36 to 58 Ib bond as the media type or print from a tray that is configured for heavy paper Because this setting affects all print jobs it is important to return the printer back to its original settings once the job has printed See Configuring trays Printing on special media 77 78 A CAUTION In general do not use paper that is heavier than the media specification recommended for this printer Doing so can cause misfeeds paper jams reduced print quality and excessive mechanical wear However some heavier media such as HP Cover Stock can be safely used HP LaserJet Tough paper Use only HP LaserJet Tough paper with this printer HP products are designed to work together for optimum printing results Handle HP Las
209. tended 180 print cartridge 179 product 178 watermarks cover page 74 Web sites documentation 2 printer features 5 software downloading 9 Windows drivers accessing 11 Windows versions supported 9 wrong printer sending to 163 ENWW 2006 Hewlett Packard Development Company L P www hp com Q5982 9097 1
210. ter control panel or using your software program For instructions on how to stop a print request from a computer on a network see the online Help for the specific network software EZ NOTE Itcan take some time for all printing to clear after you have canceled a print job To stop the current print job from the printer control panel 1 Press Stop on the printer control panel 2 Press V to highlight Cancel Current Job and then press v to cancel the job If the print job is too far into the printing process you might not have the option to cancel it To stop the current print job from the software program A dialog box will appear briefly on the screen giving you the option to cancel the print job 82 Chapter 4 Printing tasks ENWW If several requests have been sent to the printer through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific instructions about canceling a print request from the computer If a print job is waiting in a print queue computer memory or print spooler Windows 98 2000 XP or Me delete the print job there For Windows 98 or Windows Me click Start click Settings and then click Printers For Windows 2000 and Windows XP click Start and then click Printers Double click the HP Color LaserJet 3000 3600 or 3800 printer icon to open the print spooler Select the print job that you want to cancel and then press Delete
211. the HP Color LaserJet 3000 and 3800 Series printers only The RAM disk has failed 1 Printing can continue for jobs that do not require the RAM disk 2 To remove this message from the display press V RAM DISK FILE OPERATION FAILED alternates with Ready To clear press Y For the HP Color LaserJet 3000 and 3800 Series printers only The printer received a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory 1 Printing can continue 2 To remove this message from the display press V 3 Ifthe message reappears there might be a problem with the software program RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press Y RAM DISK IS WRITE PROTECTED alternates with Ready To clear press vw For the HP Color LaserJet 3000 and 3800 Series printers only The printer received a PJL file system command to store something on the file system but the file system is full For the HP Color LaserJet 3000 and 3800 Series printers only The file system is protected and no new files can be written to it 1 Use HP Web Jetadmin software to delete files from the RAM disk memory and try again 2 To remove this message from the display press V See HP Web Jetadmin for more information 1 To enable writing to the RAM disk memory use HP Web Jetadmin to turn off write protection 2 To remove this
212. the printer See the getting started guide for installation instructions The printing system includes software for end users and network administrators and printer drivers for access to the printer features and communication with the computer B NOTE Fora list of the network environments that the network administrator software components support see Network configuration For a list of printer drivers and updated HP printer software for the HP Color LaserJet 3000 Series printer go to www hp com go clj3000_software For the HP Color LaserJet 3600 Series printer go to www hp com go clj3600_software For the HP Color LaserJet 3800 Series printer go to www hp com go clj3800_software HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer drivers The HP Color LaserJet 3000 and 3800 Series printers use the PCL 5c PCL 6 and PostScript 3 emulation PDL drivers A NOTE For Windows 2000 Windows XP and Windows Server 2003 the HP Color LaserJet 7 3000 and 3800 Series printers include a monochrome PCL 6 driver that can be installed for users who will be printing only black and white print jobs Table 1 6 Printer drivers for the HP Color LaserJet 3000 and 3800 Series printers Operating system PCL 5c PCL 6 PS 3 emulation Windows 98 Windows Me Windows 2000 Windows XP 32 bit Windows Server 2003 32 bit Windows Server 2003 64 bit NI NENYSNSN NI NENYSNEN NI NENE
213. the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Print cartridge limited warranty statement 179 HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to
214. ting pages 154 Chapter 8 Problem solving ENWW Printer response problems The control panel display is blank Cause Solution The printer power button is in the off position Verify that the printer is on Fans may run while the printer is in standby mode off The printer memory DIMMs available on the HP Color LaserJet 3000 and 3800 Series printers only are defective or installed incorrectly Verify that the printer memory DIMMs are correctly installed and are not defective The power cord is not firmly plugged into both the printer and the power receptacle Turn off the printer and then disconnect and reconnect the power cord Turn the printer on The line voltage is incorrect Connect the printer to a correct voltage source as specified on the power rating label on the back of the printer The power cord is damaged or worn Replace the power cord The power source receptacle is not working correctly Connect the printer to a different power receptacle The formatter might not be installed correctly Remove the formatter assembly To reinstall it align the formatter board in the tracks at the top and bottom of the slot and then slide the board back into the printer Push the formatter until you hear the formatter latches click into place The control panel display is difficult to read Cause Solution The contrast is too high or too low for the office environment
215. tings on this tab 92 Chapter 5 Managing the printer ENWW ENWW Tab or section Networking tab Provides the ability to change network settings from your computer Description Network administrators can use this tab to control network related settings for the printer when it is connected to an IP based network This tab does not appear if the printer is directly connected to a computer or if the printer is connected to a network using anything other than an HP Jetdirect print server Ey NOTE The Networking tab can be password protected Other links Contains links that connect you to the Internet e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer e Order Supplies Connects to the HP Web site in which you can order genuine HP supplies such as print cartridges and paper e Product Support Connects to the support site for the printer from which you can search for help regarding general topics Ex NOTE You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it Using the embedded
216. tion average in watts ENWW Product Model Printing Ready Sleep Off Heat output Ready BTU hour HP Color LaserJet 3000 409 29 13 0 5 100 HP Color LaserJet 3000n 409 29 13 0 5 100 HP Color LaserJet 3000dn 409 29 13 0 5 100 HP Color LaserJet 3000dtn 409 29 13 0 5 100 HP Color LaserJet 3600 337 51 15 0 5 171 HP Color LaserJet 3600n 337 51 15 0 5 171 HP Color LaserJet 3600dn 337 51 15 0 5 171 HP Color LaserJet 3800 437 48 15 0 5 162 HP Color LaserJet 3800n 437 48 15 0 5 162 HP Color LaserJet 3800dn 437 48 15 0 5 162 HP Color LaserJet 3800dtn 407 46 15 0 7 162 voltages N The power consumption reflects the highest values measured for color and monochrome printing when using standard HP Color LaserJet 3000 The printing speed is 15 ppm for letter size media and 29 ppm for A4 size media HP Color LaserJet 3600 The printing speed is 17 ppm for letter size media and 17 ppm for A4 size media HP Color LaserJet 3800 The printing speed is 20 ppm for letter size media and 21 ppm for A4 size media The default activation time from ready mode to sleep mode is 30 minutes The recovery time from sleep mode to the start of printing is 6 seconds Maximum heat dissipation for all models in ready mode is 171 BTU per hour a Bk wo Ex NOTE These values are subject to change Power consumption specifications 185 Acoustic specifications Table C 6 Acoustic emissions for the HP Color Lase
217. tional tray 3 540 mm 21 3 in 450 mm 17 7 in 400 mm 15 7 in 25 4 kg 56 Ibs Base model plus duplexer and optional 563 mm 22 2 in 450 mm 17 7 in 400 mm 15 7 in 26 6 kg tray 3 58 6 Ibs 1 Printer weight does not include print cartridges ENWW Physical specifications 183 Electrical specifications WARNING Power requirements are based on the country region where the printer is sold Do not convert operating voltages This may damage the printer and void the product warranty Table C 2 Electrical specifications for the HP Color LaserJet 3000 Series printers Item 110 volt models 220 volt models Power requirements 100 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Minimum recommended circuit capacity 6 5A 3 5A Table C 3 Electrical specifications for the HP Color LaserJet 3600 Series printer Item 110 volt models 220 volt models Power requirements 100 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Minimum recommended circuit capacity 6 5A 3 5A Table C 4 Electrical specifications for the HP Color LaserJet 3800 Series printer Item 110 volt models 220 volt models Power requirements 100 to 127 V 10 220 to 240 V 10 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Minimum recommended circuit capacity 6 5A 3 5A 184 Appendix C Printer specifications ENWW Power consumption specifications Table C 5 Power consump
218. to center images on the back and front of a page Setting the registration also allows edge to edge printing to be set to within approximately 2 mm 0 08 inch of all edges of the paper Image placement varies slightly for each tray Perform the registration procedure for each tray 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press 3 Press W to highlight PRINT QUALITY and then press Y 4 Press W to highlight SET REGISTRATION and then press Y 5 Press W to highlight SOURCE and then press y 6 Press W or to highlight a tray and then press Y 7 Press W to highlight PRINT TEST PAGE and then press 8 Follow the instructions on the printed page Event log The event log lists the printer events including jams service errors and other conditions 1 Press Menu 2 Press W to highlight DIAGNOSTICS and then press v 3 Press W to highlight PRINT EVENT LOG and then press The message Printing EVENT LOG appears on the control panel display until the printer finishes printing the event log The printer returns to the Ready state after printing the event log Diagnostics page This page provides information about printer calibration color density and other parameters 1 Press Menu 2 Press W to highlight DIAGNOSTICS and then press Y 3 Press W to highlight PRINT DIAGNOSTICS PAGE and then press Y Print quality troubleshooting page See Print quality troubleshoo
219. to highlight TRAY BEHAVIOR and then press v 5 Press W to highlight DUPLEX BLANK PAGES and then press v 6 Press 4 or to select AUTO or YES 7 Press v to save the selected behavior and then press Menu to return to the Ready state Sleep Delay and Sleep Mode features The SLEEP DELAY feature determines how long the printer must be inactive before it switches to sleep mode to reduce power consumption You can set the length of time before the printer goes into sleep mode to one of the following settings e 1MINUTE e 15 MINUTES e 30 MINUTES the default setting e 45 MINUTES e 60 MINUTES e 90 MINUTES e 2HOURS e 4HOURS EA NOTE The printer display appears dimmed when the printer is in sleep mode Sleep mode does not affect printer warm up time unless the printer is in sleep mode for more than 8 hours To set the Sleep Delay feature 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight SYSTEM SETUP and then press v 4 Press W to highlight SLEEP DELAY and then press v 5 Press amp or to select the appropriate time period and then press v to set the selected time period 6 Press Menu to return to the Ready state 36 Chapter 2 Control panel ENWW ENWW To disable or enable the Sleep Mode feature 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight RESETS and then press v 2 3 4 Press to highlight
220. tridges When a print cartridge approaches the end of useful life the control panel displays a message recommending that you order a replacement The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge The printer uses four colors and has a different print cartridge for each color black K cyan C magenta M and yellow Y Replace a print cartridge when the printer control panel displays a REPLACE lt COLOR gt CARTRIDGE message EA NOTE If all of the print cartridges wear out at the same time and you are printing mostly monochrome black and white you should change the print mode to MOSTLY BLACK PAGES See System Setup sub menu for more information ENWW Replacing supplies and parts 111 To change the print cartridge 1 Open the front door CAUTION Do not place anything on the transfer unit and do not touch the transfer unit which is located on the inside of the front door 2 Remove the used print cartridge from the printer 3 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling 112 Chapter 7 Maintenance ENWW 4 Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side AN CAUTION Do not touch the shutter or the surface of the roller 5 Remove the orange shipping locks and the ship
221. u can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer To install memory and font DIMMs 1 Turn the printer off and then disconnect all power and interface cables mfp a ANA Q a MB Lol a On the right side of the printer gently pull the black tabs together and then pull the formatter assembly from the printer 2 AA AA 200 Appendix E Working with memory ENWW 3 Place the formatter board on a clean flat grounded surface To replace a DIMM that is currently installed spread the latches apart on each side of the DIMM slot lift the DIMM up at an angle and pull it out 4 Remove the new DIMM from the antistatic package and then locate the alignment notch on the bottom edge of the DIMM 5 Holding the DIMM by the edges align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated When installed correctly the metal contacts are not visible ENWW Installing memory DIMMs 201 6 Push down on the DIMM until both latches engage the DIMM Ey NOT
222. uced by frequently printing many 1 or 2 page jobs heavy coverage and automatic duplexing At any time you can verify the life expectancy by checking the print cartridge life See Checking the print cartridge life for more information Approximate print cartridge replacement intervals The following table lists the estimated replacement intervals for print cartridges and the control panel messages that indicate when to replace each item Printer Page count Approximate time period HP Color LaserJet 3000 Series printer 6 500 pages black 6 months 3 500 pages color HP Color LaserJet 3600 Series printer 6 000 pages black 4 months 4 000 pages color HP Color LaserJet 3800 Series printer 6 000 pages black 6 months 6 000 pages color 1 Approximate life is based on 1 500 pages per month 2 Approximate average A4 letter size page count based on approximately 5 coverage of individual colors To order supplies online go to one of the following Web sites e www hp com support clj3000 e www hp com support clj3600 e www hp com support clj3800 Checking the print cartridge life You can check the print cartridge life using the printer control panel the embedded Web server printer software HP Easy Printer Care Software or HP Web Jetadmin software Check the supplies gauge on the printer control panel for approximate supply levels 108 Chapter 7 Maintenance ENWW Figure 7 1 Printer
223. urface of the media is too smooth Use paper that meets HP paper specifications See Supported media sizes e The moisture content is uneven too high or too low Use media from a different source or from an unopened ream e Some areas of the media reject toner Use media from a different source or from an unopened ream e The letterhead you are using is printed on rough paper Use a smoother xerographic paper If this solves your problem ask the supplier of your letterhead to use paper that meets the specifications for this printer See Supported media sizes e The paper is excessively rough Use a smoother xerographic paper e _ The driver setting is incorrect To change the media type setting see Type and Size e The media that you are using is too heavy for the media type setting that you selected and the toner is not fusing to the media Overhead transparency defects Overhead transparencies can display the same image quality problems as other types of media and also defects that are specific to printing on transparencies Also because transparencies are pliable in the print path the paper handling components can mark their surface EA NOTE The HP Color LaserJet 3000 series printers do not support printing in color on transparencies NOTE Allow transparencies to cool for at least 30 seconds before handling them e Inthe printer driver Paper tab select Transparency as the paper type Also make sure that the tra
224. using a different interface cable The power cable is loose Disconnect and reconnect the power cable You are attempting to print a PCL job but the printer is From the printer control panel select the correct printer configured for PS HP Color LaserJet 3000 and 3800 Series personality and then resend the print job printers only You are attempting to print a PS job but the printer is From the printer control panel select the correct printer configured for PCL HP Color LaserJet 3000 and 3800 Series personality and then resend the print job printers only ENWW Incorrect printer output 161 Partial printout Cause Solution A memory error message appears on the printer control panel 1 Increase printer memory by deleting unneeded downloaded fonts style sheets and macros from the printer memory or 2 Add more memory to the printer The file that you are printing contains errors Check the software program to verify that the file does not contain errors 1 From within the same program print another file that you know is error free or 2 Print the file from another program Smears vertical lines toner specks or repetitive marks appear on printouts Cause Solution The printer needs to be cleaned Clean the printer See Cleaning the printer If the problem persists see Print quality troubleshooting Guidelines for printing with different fonts EA NOTE This feature is available for t
225. ust the neutral gray color treatment halftones and edge enhancements for text graphics and photographs To gain access to the manual color options from the Color tab select Manual and then select Settings Manual color options Use manual color adjustment to adjust the Color or Color Map and Halftoning options individually for text graphics and photographs EZ NOTE In programs that convert text or graphics to raster images the Photographs settings also control text and graphics Table 6 1 Manual color options Setting description Setting options Halftone e Smooth provides better results for large solid filled print areas and enhances photographs by smoothing color gradations Select Halftone options available for the HP Color LaserJet this option when uniform and smooth area fills are the top priority 3000 and 3800 Series printers only affect the color output resolution and clarity e Detail is useful for text and graphics that require sharp distinctions among lines or colors or images that contain a pattern or a high level of detail Select this option when sharp edges and details are the top priority 102 Chapter6 Color ENWW Table 6 1 Manual color options continued Setting description Setting options Neutral Grays The Neutral Grays setting available for the HP Color LaserJet 3000 and 3800 Series printers only determines the method for creating gray colors used e in text graphics and ph
226. ve you purchased an HP supply go to www hp com go anticounterfeit Service or repairs required as a result of using Ready non HP supplies are not covered under HP warranty USB ACCESSORY ERROR HP Color LaserJet 3000 and 3800 Series 1 Turn the printer off printers only 2 Remove the USB storage accessory The printer has detected too much current on the USB storage accessory 3 Replace the USB storage accessory 4 Turn the printer on USB Storage lt X gt initializing HP Color LaserJet 3000 and 3800 Series printers only The USB storage device is initializing No action necessary USB Storage lt X gt not functional HP Color LaserJet 3000 and 3800 Series printers only The USB storage device is not working Replace the USB storage device USB STORAGE DEVICE FAILURE For the HP Color LaserJet 3000 and 3800 1 Printing can continue for jobs that do not Series printers only require the storage device alternates with The USB storage device has failed 2 To remove this message from the Ready display press Vv To clear press Y 3 If the message persists turn the printer off remove and re install the storage device and then turn the printer on 4 Ifthe message persists replace the storage device USB STORAGE FILE OPERATION FAILED For the HP Color LaserJet 3000 and 3800 1 Printing can continue Series printers only alternates with 2 To remove this message from the Ready To clear
227. y Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a three year period from date of the HP product purchase The customer must purchase HP SupportPack within the stated factory warranty For more information contact the HP Customer Care Service and HP Customer Support group See Hewlett Packard limited warranty statement For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo community environment productinfo safety ENWW Environmental product stewardship program 193 Declaration of conformity HP Color LaserJet 3000 series Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Pro
228. y installed Tray 3 appears as an option only if it is installed Verify that tray 3 is correctly installed and that the printer driver has been configured to recognize tray 3 See Gaining access to printer driver settings Print a configuration page to confirm that tray 3 is installed If not verify that the optional 500 sheet feeder assembly is correctly attached to the printer The media size is not configured correctly for the tray Print a configuration page or use the control panel to determine the size for which the tray is configured The guides in the tray are not against the media stack Verify that the guides are touching the stack The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY and the requested tray is empty The printer will not use another tray Change the setting from EXCLUSIVELY or load the requested tray Transparencies or glossy paper will not feed Cause Solution Transparencies that do not meet HP specifications might have been loaded Use transparencies designed for HP Color LaserJet printers The correct media type is not specified in the software or printer driver The tray is overfilled Verify that the correct type is selected in the software or printer driver Remove excess media from the tray Make sure the stack is below the maximum stack height mark in tray 2 or 3 Do not exceed the maximum stack height for tray 1 Med
229. y is correctly configured for transparencies e Make sure that the transparencies meet the specifications for this printer See Supported media sizes e The transparencies are not designed for correct toner adhesion Use only transparencies that are designed for HP Color LaserJet printers e Handle transparencies by the edges Oil from fingers can cause spots and smudges e Small random dark areas on the trailing edge of solid fill pages might result when transparencies stick together in the output bin Try printing the job in smaller batches Print quality troubleshooting 169 e If printed colors look wrong when printed select different colors in the software program or printer driver e Ifyou are using a reflective overhead projector with the printed transparencies use a standard overhead projector instead Print quality problems associated with the environment If the printer is operating in excessively humid or dry conditions verify that the printing environment is within specifications See the printer getting started guide for operating environment specifications Print quality problems associated with jams Make sure that all sheets are cleared from the paper path See Jam recovery e Ifthe printer recently jammed print two to three pages to clean the printer e Ifthe sheets do not pass through the fuser which causes image defects on subsequent documents print two to three pages to clean the printer However if the pro
230. y tab click Use Different Paper Covers In the list box click Front Cover Click Add Blank or Preprinted Cover Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper 1 2 3 ENWW Open the printer driver see Opening the printer drivers Click the Finishing tab In the section for Document Options select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 If the number of pages is greater than 1 select the correct options for Print Page Borders and Page Order Click OK The product is now set to print the number of pages per sheet that you have selected Using features in the Windows printer driver 71 Setting the color options Options on the Color tab control how colors are interpreted and printed from software programs You can choose either Automatic or Manual color options Select Automatic to optimize the color and halftone settings for text graphics and photographs The Automatic setting provides additional color options for programs and operating systems that support color management systems This setting is recommended for printing all color documents Select Manual to adjust the color and halftone settings for text graphics and photographs If you are using a PCL driver you can adjust the RGB data If you are using the PS driver you can adjust RGB or CMYK data To set the color options 1 2 3 4 5 6
231. y the AUTO CONTINUE setting If a critical error persists service is required The following table lists and describes control panel messages Control panel message types 119 Control panel messages Control panel message Description Recommended action 10 32 YY UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press A new non HP supply has been installed This message appears until an HP supply is installed or you press Vv If you believe you purchased an HP supply please go to www hp com go anticounterfeit Service or repairs required as a result of using non HP supplies are not covered under HP warranty To continue printing press Y The first pending print job will be cancelled 10 94 YY REMOVE SHIPPING LOCKS FROM ALL CARTRIDGES 10 XX YY SUPPLY MEMORY ERROR For help press At least one print cartridge still has a shipping lock attached The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing 1 Remove all the print cartridges and check for orange shipping locks on each end of each cartridge Remove any shipping locks that remain 2 Reinstall the print cartridges 1 Open the front door 2 Remove the print cartridges and then reinstall them 3 Close the front door 4 Turn the printer off and then on 5 Ifthe error persists contact HP Support 11 XX INTERNAL CLOCK ERROR alter
232. ying and varying their spacing to produce various colors Varying the shade or color of the paper will affect the shades of the printed colors 76 Chapter 4 Printing tasks ENWW ENWW Envelopes A NOTE Envelopes can be printed only from tray 1 Set the tray media size to the specific envelope size See Printing envelopes from tray 1 Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer jams B Do not load more than 10 envelopes into tray 1 The weight rating of envelopes should not exceed 90 g m 24 Ib bond Envelopes should be flat Do not use envelopes with windows or clasps Envelopes must not be wrinkled nicked or otherwise damaged Envelopes with peel off adhesive strips must use adhesives that can withstand the heat and pressures of the printer s fusing process Envelopes should be loaded face down with the top of the envelope to the left and the short edge feeding into the printer first NOTE In high humidity environments envelopes should be printed long edge first to prevent them from sealing during printing For long edge printing envelopes should be loaded long edge first face down See Printing envelopes from tray 1 Labels NOTE In either the application or the printer driver select Labels as the media type or configure tray 1 for labels See Configuring trays Verify that the labels adhesive material can tolerate
233. you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with a selection of response times Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including printers plotters computers and disk drives Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase The customer must purchase HP SupportPack within the stated factory warranty For more information contact the HP Customer Care Service and Support group 180 AppendixB Service and support ENWW Repacking the printer If your printer needs to be moved or shipped to another location perform the following procedure to repack the printer CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility The printer must remain upright during shipment To repack the printer VAN CAUTION Itis extremely importa
234. ype for tray 1 to a setting other than ANY SIZE or ANY TYPE This setting is recommended if you are using the same size and type of paper in tray 1 NOTE If you use 2 sided printing be sure that the media meets the specifications for duplex printing See Print media specifications The following instructions are for configuring the trays at the printer control panel You can also configure the trays from your computer through the embedded Web server See Using the embedded Web server Configuring size 1 Press Menu 2 Press W to highlight PAPER HANDLING and then press v 3 Press to highlight TRAY 1 SIZE TRAY 2 SIZE or TRAY 3 SIZE and then press v 4 Press YW or A to highlight the appropriate size and then press v 5 Press Menu to return to the Ready state Configuring type 1 Press Menu 2 Press W to highlight PAPER HANDLING and then press v 3 Press W to highlight TRAY 1 TYPE TRAY 2 TYPE or TRAY 3 TYPE and then press v 4 Press W or A to highlight the desired paper type and then press v 5 Press Menu to return to the Ready state Configuring tray 1 for custom paper Use the ANY SIZE size setting when the selected media does not exactly match the size of the paper specified in the document you are printing If no source tray is specified the printer looks first for paper that exactly matches the document and then it looks for and prints from a tray set to ANY SIZE or ANY TYPE Use the ANY CUS
235. ys the cartridge is non HP HP will help determine if the product is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging 110 Chapter 7 Maintenance ENWW Replacing supplies and parts Carefully follow the guidelines in this section when replacing printer supplies Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the printer e Sufficient space is required above and in the front of the printer for removing supplies e The printer should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at the following Web sites e HP Color LaserJet 3000 Series printer www hp com support clj3000 e HP Color LaserJet 3600 Series printer www hp com support clj3600 e HP Color LaserJet 3800 Series printer www hp com support clj3800 CAUTION Hewlett Packard recommends the use of HP products in this printer Use of non HP products may cause problems requiring service that is not covered by the HP warranty or service agreements Changing print car

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