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TEN-4 Player

1. sscccseeceeseessseeeeseeeeneeeeeseaesnseeeeeseesesnaesesseeeeeaes 116 O 2009 by Stancil Corporation all rights reserved V TEN 4 Player 9 Calls Split Between Two Recording Files ssnnsunnssunnuunnuunnnunnnuunnuunnuunnnuunnnunnunnnnnunnnnnnnnnn ennnen 116 10 Radio Call RecordiNd siaaa eaaa aesan aaraa inicia 117 11 Telephone Call Recording s sssnssunnsunnnuunnununnnnnnunnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nanne nnne nnna 117 12 Beep or Warning Tones omic 117 13 Recording Trunked Radio Calls scccsccecsseecseeeeeeseesesneeeneeeeeseaeseneeeeeseeaeseaeseseeneeeneenseaeeenseaenes 117 Part IX Storing Calls 119 1 Hard Drive Storage Online ooocccononnnnccnncnnnccccnnnnccccnnnnoncccnnnnn nc rnnnnnn nr rnnnnn rra nnmnnn nnmnnn nena 119 2 Archive Storage DVD RAM oococooncccconnoccccconnnnccccnnnncc cnn r rana errar errar 119 e TU TEE 119 A A eege Eeer deed 119 ELE e NA E E E E A E E E E E E A EAA 119 Changing RE 120 Formatting a New DVD RAM ooo 120 Ejecting a DVD RAM ion td 121 UTC GE 122 CH CN 122 Distributed Storage ini a 123 Distributed Storage An OVeIVieW ooooconcconconocononocnnnononcnnnnnno cono n nn cono nera nn 123 Part X Frequently Asked Questions 125 Index 129 O 2009 by Stancil Corporation all rights reserved Stancil Corporation TEN 4 Player Welcome to Stancil Corporation Welcome to a new dimension in Voice Reco
2. Reports File View O Detail Report Summary Report Calls for the period of 12 29 2005 to 12 29 2005 Channel Name Num of Calls Duration DSP2 Radio 680 03 24 45 CMP2 119 02 20 04 SUP Telephone 7 00 07 04 DSP4 Telephone 61 00 45 16 CMP3 152 03 16 22 DSP2 Telephone 55 00 44 29 DSP4 Radio 1505 07 00 24 DSP1 Radio 26 00 06 11 CMP4 155 02 28 07 Freq 12 D 00 00 00 Freq 8 1 00 00 09 CMP5 18 00 12 38 DSP3 Radio 486 02 22 11 CMPA n DCD Total 4786 calls 32hrs 20mins and 41 secs total duration Copyright c 2005 Stancil Corporation All Right Reserved Ho It is possible to print the output to an installed printer Choose File Print to print a report to the default printer or File Print Preview to view the report prior to printing 6 5 Export Selecting the Export Results option from either the Tabular or Multi Channel view the user can export the search results to a CSV file All the calls will be used if no calls are selected It is possible to only export a subset of your search result by selecting the call in either view and then select Export Results from the right mouse button Shown below are the screen shots of exporting some calls to a CSV file 2009 by Stancil Corporation all rights reserved TEN 4 Player Importing Result Into Excel This section has been included for completeness and does not make any representation Stancil will support Excel It has been provided to gi
3. 6 3 3 E A eebe enee A AA smpl 50000 100000 150000 200000 250000 300000 350000 400000 450000 500000 550000 ph Filters pel a _ _ _ _ J _ _ _ _ _ _ _ _ _ El Start End Length Set 00 00 16 994 00 00 39 802 00 00 20 808 al elei oj wi gt 00 00 18 994 Play Controls View 00 00 00 000 00 01 10 000 00 01 10 000 Inserting Silence to Replace Caller Identification Once the caller s name address and other identifying comments are located by playing the call then that section can be selected by clicking and dragging across the waveform Next click on the Transform drop down menu 2009 by Stancil Corporation all rights reserved 80 TEN 4 Player 4 Audio Studi E Edit View Action Transform Help Ha 3 i Invert Ri Filters A 2002 09 02 23 51 57 SE Silence Active Filter Low Pass Noise Amplitude Freq Hz Steepness Quick Filter E pooo 4 po 5 Apply Low Pass 3Khz Low Pass 2Khz Low Pass 1Khz A A O TT TTT smpl 50000 100000 150000 200000 250000 300000 350000 400000 450000 500000 550000 li a Filters Le EE Ell Start End Length al pl oj nj Pl 00 00 1 8 674 Set 00 00 18 674 00 00 39 909 00 00 21 235 View 00 00 00 000 00 01 10 000 00 01 10 000 j Play Controls By choosing Silence the identifying comments will be replaced by silence in the copy 2009 by
4. Detailed Search Screen Either click on the above control or the link below for a detailed descriptions of the available functionality Back Forward Date Time Duration Dialed Number ANI ALI Select All Channels Current Date Time Tag Screen Incident Type Incident Number Move back or forward between previous searches Search start and end search dates Search start and end search time Search duration of the call Search Number dialed Search Automatic Number Identifier This includes caller identifier Search Automatic Location Identifier This typically needs the CTI Server option Click to select all the available channels This text may change if all channels are selected The available search channels assigned to the logged on user Set the search date and time to the current date and time This will also perform a search Change to the Tag Screen Search incident type This includes Incident Type Unspecified Search Incident Number 2009 by Stancil Corporation all rights reserved Basic Working Procedures 39 Comments Search Comments Keep Selected Calls Keep the selected calls from the last search in the next search Search Perform a search using the currently entered parameters Reset Search Reset the search details to their default setting 5 3 Playing Calls This section details playing back recordings from either the tabular or multi channel view It provid
5. O 2009 by Stancil Corporation all rights reserved 106 TEN 4 Player To use the analog clock rotate the hours minute and or second hand to the desired time and click on am or pm as appropriate By placing the mouse pointer over the digital display of the time on the analog clock a pop up button will be revealed Clicking on that pop up button will set the time displayed in the From or To time box If there are no other search parameters to set click on the Search Calls button 7 6 9 Search by Channels As the default any search is across all channels If you wish to narrow your search to just some channels you can make the desired selection from the channel list box in the Search For Calls screen panel ell Search Criteria EET SEN From 97 2 2002 y 3 00 00 AM 0 epes wi CMP1 To 92 2002 heopan alte we Duration Min H Max 999 lux CMPS wi CMP4 Dialed Number wi DSP1 Radio ANI TY wi DSP1 Telephone wi DSP2 Radio ALI DSP2 Telephone x To select a subset of the available channels for search you may check or un check the individual channel check boxes To return to the default of all channels being checked choose Select All Once the channels and any other criteria have been chosen click on the Search button 2009 by Stancil Corporation all rights reserved References 107 7 6 10 Search by Duration 2 Search Criteria e aa Fro
6. Welcome to the Stancil Office Player Addin Setup Wizard The installer will quide you through the steps required to install Stancil Office Player Addin on your The installer will install Stancil Office Player Addin to the following folder computer To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files Stancil Corporation Stancil Office Player Addins Browse Disk Cost WARNING This computer program is protected by copyright law and international treaties Install Stancil Office Player Addin for yourself or for anyone who uses this computer Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Everyone O Just me Setup Folder Selection ie Stancil Office Player Addin Confirm Installation The installer is ready to install Stancil Office Player Addin on your computer Stancil Office Player Addin has been sucessfully installed Click Next to start the installation Click Close to exit Confirm Installation Installation Complete Once installed the following icons will be added to your Excel toolbar 2009 by Stancil Corporation all rights reserved More Advanced Procedures 69 Ej Microsoft Excel Dispatchers Review1 Ed File Edit view Insert Forma
7. 2 The client is constantly connecting and disconnecting to the Recorder Please check with your administrator and upgrade your client to match the release on the server It may also require you to clean out the Stancil components in the GAC 3 can not logon to the recorder Please check with your administrator for a valid user name and password 4 changed my channel names and they are not listed in the TEN 4 Player Channel search List Changing a channel name requires the administrator to assign the new channel to right users This is done as the channel may be recording the CFO rather than the company secretary and it would not be prudent for the existing users to have automatic rights to this new channel 5 How do you sort the list of calls in the TEN 4 Player to show the most recent call at the top of the list Simply click on the Started column heading to show the most recent call Please note the arrow on the column heading will show if the column is in an ascending or descending order 6 How do re order the columns in the TEN 4 Player Any column can be re ordered by simply clicking on the column heading Please note the 2009 by Stancil Corporation all rights reserved 126 TEN 4 Player arrow on the column heading will show if the column is in an ascending or descending order 7 Can you use wild cards in tag searches The character is the wild card character lt can be used at the beg
8. 2009 by Stancil Corporation all rights reserved 16 TEN 4 Player Advanced Call Selection Selection within Date and Time Range From 4 12 2005 D 2 45 37 PM EN To 4 12 2005 y 11 59 59 PM o Channels Groups Dialed Caller s Num _ 1413 Found 41 Entries _ 1443 Found 123 Entries _ 442 0975 Found 2 Entries 911 1 Found 22 Entries 1 911 2 Found 28 Entries C 911 3 Found 54 Entries C 911 4 Found 23 Entries User Entered Tags IV 911 5 Found 35 Entries 1 977 0727 Found 4 Entries C EMS OPS Found 7 Entries C F DISP Found 86 Entries elecion Must Batch ipa E Clear Currently Selected Recordings e All Conditions Any Condition to Ges apply Gg 3 11 ANI ALI with Longitude and Latitude With the ANI ALI option Longitude and Latitude with elevation where available is included Please note not all ANI ALI E9 1 1 provide this information 2009 by Stancil Corporation all rights reserved Stancil Corporation 18 TEN 4 Player 4 1 Quick Start Tutorials The tutorials in this section provide a quick introduction to using the Player They are intentionally kept brief so that you can actually start using the program as quickly as possible The objective is not to teach you every single detail but to familiarize you with the basic principles and the way the program works For full details on the procedures described in the tutorials plea
9. AS NN 43 Loop Tabular View 43 Elapsed or In Progress Time 44 Multi Channel View Playback 0 cidcid ricino dencia ibid 45 Multi Channel View Playback Overvlew Ean eatuntnnnnea nenna enn nana 45 Scenario RECONMSHUCHON viii edo DA EEEE a ean a an AN a EALA KALERE 45 A EE 47 Master Volume Control iscsi sacsccacesteusacisuces ih asasdassaaciasisacasnssesscsansiassetecdsvievescavctiudsaeavarcsisies oi itianasisaveancsiadaceiass 47 Individual Channel Volume CGontrole ennnen ennnen 47 Speaker Control Adi 48 Loop Multi Channel 48 Advanced Call Selection Playback 49 Trunked Radio Playback onnonmmccnnccnnncnnninnnccnennr rr 49 Playback by Talk Group EE 51 4 Playing Calls From Archive Media ccssecccscceseseseseeeeeseeeeecesenneeeneeeeeseaeseseeeeeseeaeseeseneeeeeeaes 53 Playing Calls From Archive Media Overview ssssssssensenssseeseessessensseeseneseaseeesseeseessasseneseeseeeseaeseeseeasenesenees 53 LIVE Monitorning EE 54 Part VI More Advanced Procedures 56 1 Copy and Saving Calls ACES AAA nn 56 Saving Multiple Calls to a Single File ccsecssceeseeeesseeseesneeseeeneeeneeeneesneseeeseeeneeenessneeseesnenseesesseeanenaesnees 58 O 2009 by Stancil Corporation all rights reserved TEN 4 Player 4 5 Part VII 1 Burn Recordings to CD sseseeeeeee Text To Speech TTS Announcements e UNI RE Evaluation Installation E 67 Excel Spread Sheets iii see
10. Changing the Channel Position Right Mouse button click on the channel that you want to change and display the context menu You will be presented with four choices 1 Move the channel to the top of the playbar display 2 Move the channel up one 3 Move the channel down one 4 Move the channel to the bottom of the playbar display O 2009 by Stancil Corporation all rights reserved 92 TEN 4 Player 7 3 7 3 1 After you have selected the option you want the channel will move to the new position Note The channel order is not saved Controlling the View Selecting Calls Call Selection Typically when recreating an incident not all the calls across all the channels need to be played back Therefore the player has an easy way of selecting individual calls or selecting a range of calls It is important to appreciate all calls will be played back if no calls are selected While if calls are selected only the calls which are selected will play back The multi channel view will ignore all unselected calls when one or more calls have been selected Selecting Calls Individually e Use the mouse and keyboard to select a call 17 03 29 17 04 29 dr i The call is selected by moving the mouse over the call and then click on the call with the ctrl button pressed down A quick glance at the multi channel view will show the selected calls have a thin red line around them This makes it very easy
11. More Advanced Procedures 59 standard media player e g Windows Media Select the calls you wish to save to a single file by holding the Ctrl key down while clicking on the desired calls Right click on the selected calls to reveal a short cut menu where you can choose Save As Single File Follow the simple instructions to save the calls to a single file at the destination of choice Notes Date and Time of the call will be added to the saved recording if Announce Time is enabled Also left and right speaker selection will be preserved for stereo playback Tabular View Shown below is the option of saving multiple recordings as a single file Date Channel Name Started Duration Dialed Digits Trunk 1D Radio ID Talk Group M ANI A 7 6 2006 ANIT 2 37 26 PM 00 00 48 00010 7 6 2006 ANIT 2 31 53 PM 00 01 07 6749777924 00010 4943972 2 27 06 PM 00 00 47 9438616046 EEC TL EE 2 21 15 PM 00 00 32 3259995021 oomo f Geesse 21837 PM A tt 004 vez an anm oos EET IE 7 6 2006 ANIT 2 01 00 PM 00 00 29 Save As Separate Files 7 6 2006 ANIT 2 13 11 PM 00 01 10 Save As Single File 212489 745 2006 ANIT 2 46 57 PM ee 7264723499 Burn to CDD 3 y Multi Channel View Shown below is the option of saving multiple recordings as a single file O 2009 by Stancil Corporation all rights reserved 60 TEN 4 Player as wm Advanced Call Selection Include Call Skip Silence Zoom Al
12. Recreation ccccsssseceenssseceeensneeeeenseneeeeenseaeeeensneeeeseseeeeeesnseseeesneseeeanes 14 Advanced Call Selection including Trunked Radio cccessenceeeeseeeeeeeeeeeeeeeeseeeeeeeeeees 15 ANI ALI with Longitude and Latitude ccsecccceeeeeeeeeeeeeeeeeeeeneeeeeenneeseeeesneeseeessenseeesneeseeeesaes 16 Quick Start Tutorials 18 Starting the Player coccion dd iii 18 Multiple Recorders oooioicciiicia nal 19 Logon A etwas cele sate ets Scat ee ee cect ease aan ena mae ee eee ease 20 Recreating An Incident ccccsceececesseeeeeeeseeeeeeenseeeeeseeseaeeeenseaeeeeenseanenseseeeeeeseseeeeeesaseseeeseeeeeneees 21 2009 by Stancil Corporation all rights reserved Contents H Part V Basic Working Procedures 27 1 Heer INCI ACS ccoo ista A id irrita 27 Menu and Toolbar iccvissccccscceseecssceasascencsncsscevesncessececiersancenssnestcsvetivenscrsacnacabsesdsecsdcesenseehvedsecessatierseavescessatechennvancrest 27 TU Aan A 29 Multi e EINEN 32 Overview Advanced Call Selection ooonnncnnnnnnncnnnccnnsnnnennscrrr Aen 35 2 Searching For Calls iio ica orinar Eege ege eege eege 36 QUICK Sears A aia 36 REI E AAA PP 37 3 Playing e 39 Playback e e EE 39 Variable Speed Constant Pitch Playback 40 Foot Pedal iia taa 40 Tabular View Playback TEE 40 Playback a E T aa ela ANO oanaaiaes 40 Sequential Plavbachk AANEREN 41 Block Ee 42
13. 2 Previous Call Button The previous call button is a play control which will move play back cursor to the beginning of the previous call This button works in two different manners depending if any calls have been selected The play back cursor will move over unselected calls if any of the calls have been selected while it will not move over any calls if no calls have been selected The button is shown below After pressing the previous call button the current play position will set to the time of the beginning of the call See Also Play Position 2009 by Stancil Corporation all rights reserved References 99 7 5 3 7 5 4 7 5 5 Pause Button The pause button is a play control which will pause the play back of the calls This button should be used to pause play back when calls have been selected There is no difference in the action between the pause and stop button if no calls have been selected The button is shown below See Also Calls Selected Stop Button The stop button is a play control which will stop the play back of the calls If no calls are selected the pause and stop button have the same effect while if calls are selected and the stop button is pressed the play will stop However when the play button is pressed the play back position will be moved to the beginning of the first selected call The button is shown below See Also Calls Selected Loop Button The loop button is a
14. 29 E s fre 8 2 a O Fire B 4 Soo Dialed Caller s Num C Fire Dispatch I 1 H I PER 0 Fire Prev B 5 13 Police Investigations A 6 C Police Spec Operations A 5 Police Training A 11 J Police Carto Car A 2 C Police Court A 4 C Police Information A 3 Y Police Dispatch A 1 lun User Entered Tags Selection Must Match All Conditions Any Condition Help Clear Apply Cancel ji IV Clear Currently Selected Recordings Advanced Call Selection presents Recording Channels Channels or Groups Dialed Caller s Number and User Entered Tags as the main categories of selection along with the date and time range within which to select As an advanced feature the user may choose whether all the criteria must match And or if the selection criteria can be any conditions Or Once Apply is chosen all the calls that meet the selection criteria will be highlighted in dark blue within the display of all calls from the basic Tabular or Multi Channel View Once the selection set is returned highlighted the number of selected calls is indicated Choosing Play will cause only the selected calls to be played in the order indicated See Calls Found by Advanced Call Selection 2009 by Stancil Corporation all rights reserved References 89 7 1 2 Calls Found by Advanced Call Selection Once you have chosen calls using the Advanced C
15. CD Data CD Data DVD Bum Eject Erase Close Audio CD C Data CD C Data DVD Drive MATSHITA DVD RAM Sw 9571 A112 Y Refresh Information Model N A MaxWSpeed N A Buffer size 2MB MaxRSpeed 4x Date Time Duration FileName Wednesday July 05 20 00 00 47 2006 07 05 16 26 01 004 Recorder wav Wednesday July 05 20 00 01 56 2006 07 05 16 27 55 004 Recorder wav Wednesday July 05 20 00 00 59 2006 07 05 16 26 56 004 Recorder waw Wednesday July 05 20 00 00 08 2006 07 05 16 26 49 004 Recorder waw Summary Information Burn I Include Summary Information Eject Choose file type ea Help Close Write Once Open 17 MB Writing 17 MB Setting the details This option will burn the recordings in an audio formatto a CD This will enable the recordings to played backin a standard CD player Ifyou wish to burn an Audio CD from multiple recordingssavedasa single file please choosethe PCM format to save the original single file This will give you the bestresults when creating an audio CD This option will burn the recordings ina data format to a CD These will typically be played on Windows PCs This option will burn the recordings in a data format to a DVD These will typically be played on Windows PCs Pressing the Burn button willstart the transfer process Pressing the Eject button will ejectthe currentCD or DVD Pleasenote ejecting the media will change the state ofother butto
16. Controls Next select the portion of the call to be analyzed with a 1 KHz Low Pass filter by clicking and dragging to highlight the desired section 2009 by Stancil Corporation all rights reserved 78 TEN 4 Player TEN 4 Audio Studio E File Edit View Action Transform Help NO A amp vi Filters eK 2002 09 02 23 51 57 009 Recorder wav recorded on Active Filter Low Pass Freq Hz Steepness e tooo 50 Apply Low Pass 3Khz Low Pass 2Khz Low Pass 1Khz TT A TT II A A E smpl 50000 100000 150000 200000 250000 300000 350000 400000 450000 500000 550000 gp Filters pel a _ _ _ _ _ _ _ _ A _ _ _ _ _ ___ __ ___ _ _ _ _ _ _ BI Start End Length Set 00 00 18 460 00 00 40 549 00 00 22 089 4 mj oj uj gt jl Play Controls 00 00 18 460 View 00 00 00 000 00 01 10 000 00 01 10 000 By clicking on the Apply button the highlighted section will display and play that portion of the call at 300 1 000 Hz 2009 by Stancil Corporation all rights reserved More Advanced Procedures 79 TEN 4 Audio Studio File Edit View Action Transform Help NO amp vi Filters ex 2002 09 02 23 51 57 009 Recorder wav recorded on Active Filter Low Pass Freq Hz Steepness 1o00 50 Apply Low Pass 3Khz Low Pass 2Khz Low Pass 1Khz
17. Ns Fast Forward Button Search Criteria EE ANALOG ClOGK BAEP EA E EE EE is 102 Back and Forward S arChe xiii o idea 102 e ET 103 Current Date TIMO oi oa 103 Keep Selected Calls 103 e ii ao 103 Search UE 103 Search b EE 105 Search b Channels siisii areare eeen ie 106 e RT ata 107 Search by Dialed H ocio ii irrita 107 Search by ANI cacetacecees cesdeecsesesceesseseccenesectccdtnccecssceessteenceeces actetdestechecsecsscuesindectecesctecedvacdecenceracvecticeatacs 108 Search by A dd 108 Search by Incident Type E 109 Search by Incident Type Unspecified sscseeessseessecseerseeseerseeseneseeeseeseneneesseeseneseeeenesseeseessnstensneeseeesenees 110 Search by IncidentNuMber o oiiii aa 110 Search Dy Comments ii e 110 SEACH BUHO ii iia 111 TEE 111 RT KE 111 TUS EEE EE EAA de cuacecesncesuan dececcuecesteasctcaseueeeusccseetts 112 A A 112 Incident Type Unspecified iii EES 112 Incident Number a 113 COMME ote 113 CT e E 113 Recording Calls Analog Recording EE Digital PBX Handset Recording NOX o Off Hook Voltage Detection omcoomnnnconccccnonnnnnccnnnncncnarnnnc nn Continuous Recording ommccccoccconnnnnnccancnc rr How to Start Recording Calls ooonncinnicnnnnnnccccnnseccscrnnrnrercnc rec How to Stop Recording Calls cccccccsscccseeceeeeeeeeseeseeeeeeeeeeeesnaaeseseeeeneeeeeseaeseseeeeeeeesesnesaeseaeeees Multiple Calls in a Single Recording File
18. Stancil Corporation all rights reserved More Advanced Procedures 81 TEN 4 Audio Studio E File Edit View Action Transform Help No A 0 2002 09 02 23 51 57 009 Recorder wav recorded on S vd Active Fiter Low Pass Freq Hz Steepness e al 3 Bel Low Pass 3Khz Low Pass 2Khz ow Pass EG T 1 1 1 4 1 i 1 li li ie ds a l los le NAAA AAA E emp 50000 100000 150000 200000 250000 300000 350000 400000 450000 500000 550000 gp Fiters pol Xx Start End Length j mj oj nj Bl 00 00 18 887 Set 00 00 18 887 00 00 40 122 00 00 21 235 View 00 00 00 000 00 01 10 000 00 01 10 000 Play Controls 6 3 4 Burning An extra button will be shown if the Stancil Burning utility has been installed that is a Burn button Shown below is the burn button with it s tool tip displayed om of uj gt EF It is important to appreciate the following points when using this option 2009 by Stancil Corporation all rights reserved 82 TEN 4 Player 6 4 e If you wish to burn an audio CD it is highly recommended to save the file as a high quality WAV file before coming into the analyzer portion of the TEN 4 Player Also ensure you remain in this format through out the process Printing Selecting the Print Results option from either the Tabular or Multi Channel view the user can print the search results All the calls will be used if no cal
19. TEN 4 15 STANCIL Pio Ver A MJ Lagar bo hornet BE Mosday E 2082 1 coll seleciod am norn 109 wem weg H El AS Te EE ER Spe Sec See also Scenario Reconstruction 3 10 Advanced Call Selection including Trunked Radio From either the Tabular View or the Multi Channel View a right mouse click from inside the call display area will reveal a short cut menu The first menu option is Advanced Call Selection Advanced Call Selection provides a method to select certain calls from the displayed calls allowing you to play only those calls selected From Advanced Call Selection Trunked Radio calls may be played by Talk Group or even Radio ID if that option is included in your TEN 4 system See Search Criteria Advanced Call Selection Tuesday April 12 2005 Date Channel Name Started Finished Duration Dialed Digits Problem Call CAD Incident Major Event 14 12 2005 1390 2 46 14 PM 2 46 48 PM 00 00 34 P 14 12 2005 1390 2 47 58 PM 2 48 37 PM 00 00 39 14 12 2005 1390 2 48 46 PM 2 49 26 PM 00 00 40 14 12 2005 1390 2 52 26 PM 2 52 59 PM 00 00 33 14 12 2005 1390 2 53 50 PM 2 54 48 PM 00 00 58 14 12 2005 1390 2 58 46 PM 2 59 50 PM 00 01 04 14 12 2005 1390 2 59 58 PM 3 01 19 PM 00 01 21 8 i 14 12 2005 1390 3 05 06 PM 3 05 40 PM 00 00 34 Advanced Call Selection _ 471272006 1390 3 1922PM_ 3 18 52 PM_ 00 00 30 Show Hide Columns e vi UI L
20. The play button works differently depending if calls have been selected If calls have been_selected the play back position will be set to the beginning of the first call selected The only exception is if the previous button pressed was the pause button If this is the case the play back will continue for the current position If no calls are selected the play back will commence from the current 2009 by Stancil Corporation all rights reserved References 101 play back position gt See Also Play Position 7 5 7 Next Call Button The next call button is a play control which will move play back cursor to the beginning of the next call This button works in two different ways if any calls have been selected The play back cursor will move over unselected calls if any of the calls have been selected while it will not move over any calls if no calls have been selected The button is shown below nl After pressing the next call button the current play position will set to the time of the beginning of the call See Also Play Position 7 5 8 Fast Forward Button The fast forward button is a play control which will fast forward to a new position 5 seconds further ahead of the current position The button is shown below After pressing the fast forward button the current play position will go forward 5 seconds It is important to appreciate the new position may be at a time where no calls are present See Al
21. by a dark blue highlight with a yellow speaker icon at the far left on the call listing Previously played calls in Sequential Playback will by indicated in salmon color 2009 by Stancil Corporation all rights reserved 42 TEN 4 Player E Stancil Corporation Playback Client File View Help Date Channel Name Duration Dialed Digits Trunk ID Radio ID Talk Group MANI 17 6 2006 17 6 2006 7 6 2006 7 6 2006 7 6 2006 7 6 2006 17 6 2006 7 6 2006 lt 12 41 51 end eat ANI ANIT ANIT ANIT ANIT ANIT 1 29 28 PM 00 00 44 1 41 15 PM 00 01 39 1 14 16 PM 00 00 33 12 44 50 PM 00 00 19 1 01 54 PM 00 01 02 2 01 29 PM 00 00 40 ANIT 12 41 51 PM 00 00 47 ANIT ANI2 72 6 2006 11 Duration 1 18 54 PM 00 00 47 1 38 08 PM 00 00 38 Channels Min p Max 9993 Dialed Nurnber J R tun ANI ALI IAEA 0103189130 00010 00010 6925873259 00010 5028697396 00010 00010 6396249586 00010 0828731898 00010 RE 9859674358 00010 00011 Mi gt Play Speed 1 0 m 54 Current Date and Time Tags Incident Type en Y Incident Number Comments 3766606 9838972 00 00 04 12 42 38 Master Volume Keep Selected Calls OJ a Connected to Server 5 3 4 3 Block Playback Sequential Playback A specified block of calls can be played sequentially by highlighting the desired calls using CTRL or SHIFT click and then clicking on the Play
22. rights reserved Basic Working Procedures 35 Exclude Call Exclude the currently selected call Zoom All Selected Calls Zooms in on the selected calls Play All Selected Calls Plays on the selected call Save As Separate Files Saves more than one cals to same or another format Save As Single File Save multiple recordings to one file Burn to CD DVD Copy the recordings to a CD or DVD Print Results Print the search results to an available printer Export Results Export the search results to a CSV file Deselect All Calls Deselect all the currently selected calls Skip Silence Skip the silence between the calls 5 1 4 Overview Advanced Call Selection Advanced Call Selection provides additional selection and search capabilities to those available from either the Tabular or Multi Channel View alone The default presentation is Recording Channels left hand Explorer like navigation Within Recording Channels tab selections are available for either Channels or Groups Talk Groups and Radio IDs From the Advanced Call Selection dialog box the user may select a Date and Time Range along with Recording Channels dialed Caller s Number or User Entered Tags The user may then select whether All Conditions must match or just any condition See Search Criteria Advanced Call Selection 2009 by Stancil Corporation all rights reserved 36 TEN 4 Player Advanced Call Selection Selection within Date an
23. tag a call with an Incident Type that is not available from the drop down menu of incident types you can type in an appropriate tag in the Incident Type Unspecified field As with the other tags Incident Type Incident Number and Comments click on the Tag Call control The typed information will appear in the Incident Type Unspecified column in the Tabular View and will appear in the tool tip when the mouse pointer hovers over the call in the Multi Channel View 2009 by Stancil Corporation all rights reserved References 113 7 7 3 Incident Number Tag control Incident Type DOMESTIC DISTRBANCE y Incident Type Unspecified Incident Number 13552 Comments ES injured Notify DA Tag call An Incident Number whether a CAD number or other numeric reference can be added as alphanumeric text into the Incident Number field 7 7 4 Comments Tag control Incident Type DOMESTIC DISTRBANCE y Incident Type Unspecified Incident Number 13552 Comments e injured Notify DA Tag call In addition to more formal Incident Type and Incident Number tags the user may append any alphanumeric text information to the call using the Comments field 7 7 5 Tag Calls The Tag Calls button saves the entered tagging information This new information will be available to other users of the system O 2009 by Stancil Corporation all rights reserved Stancil Corporation Recording Calls 1
24. use Rather when a DVD is full replace it with a new DVD and format immediately after inserting it into the drive by clicking on Format as shown below Storage Library Events 15 Storage Activity Default store Device 1 Drive E 100 Used 20 Unused PRS Eject Import Connected to Server LI l Use 9 2 6 Ejecting a DVD RAM Ejecting a DVD RAM disk is done through the Status Display Client at View Storage by clicking on the Store toolbar icon A right click on the target store DVD RAM will reveal a short cut menu with option of Format Eject and Import 2009 by Stancil Corporation all rights reserved 122 TEN 4 Player Storage Library Events 1 Storage Activity Device 1 Drive E 100 Used E 0 Unused See Se Eject ve Import Connected to Server Use 9 2 7 Library Each DVD will be given a title and the start and end dates and times will be recorded on the DVD and on the Library From the Status Display client you can click on the Library tab to view a list of DVDs along with their Status Start Date Time End Date Time Number of Recordings Disk Space Used and the date Last Viewed as shown below Storage Library Events 1 Media Name_ Status StatDate Time End DateTime Numof Recordings Disk Space Used Last Viewed On TEN4 24094 L_58 Archive Wednesday May 04 2005 10 28 59PM Thursday May 05 2005 3 38 38 PM 46044 4267 Mbytes Thursday
25. user activity report 17 When I log into the TEN 9 repeat the last recording starts playing automatically How can I stop that Either click on the stop button or press Ctrl S 18 How do maintain only two hours of recordings in my TEN 9 view list Please consult your administrator and ask to be configured to the Look Back period for your TEN 9Repeat station 19 cannot hear anything First check the sound card by going to the media folder on your local hard drive Find a WAV file and double click on it If you do not hear anything check speakers are on and all O 2009 by Stancil Corporation all rights reserved 128 TEN 4 Player the cables are in If you do hear something check the Windows Event Log and see if this will help you trouble shoot the problem 20 I still cannot hear anything Please check with your administrator to ensure the Stancil Streaming port has been opened on your machine O 2009 by Stancil Corporation all rights reserved Index 129 Index NET Framework 13 A About 4 Advanced Call Selection 29 Analog Clock 36 Analog recording 115 Analysis studio 74 Analysis studio frequency filters 76 Analysis studio inserting silence 79 Analyze Call 29 B Back and Forward Searches 37 Beep Tones 117 BurntoCD 29 Buttons Fast Forward 101 39 Loop 39 43 48 99 Next Call 101 39 Pause 39 99 Play 100 39 Previous Call 39 98 Reset Search 37 Rewind 39 98 Search
26. value gt lt add key PDName value Stancil Corporation gt lt add key MonitorLag value 3 gt lt add key ServerIPAddress value gt lt add key MasterVolume value 12 gt lt add key SpokenTime value 0n gt lt if value True and IRIG is On or SpokenTime is On then the button will be made invisible gt lt other values are ignored gt lt add key SpeakDateTimeAlwaysOn value False gt lt add key TemplateDirectory value c Program Files StancilCorp Ten 4Player Templates gt lt add key EvaluationDirectory value c Program Files StancilCorp Ten 4Player Evaluations gt lt appSettings gt lt configuration gt The two keys of interest for call evaluation are templateDirectory ANd EvaluationDirectory The former is the location of templates while the latter is the default location for saving the excel forms Ad Saving Evaluations When saving an evaluation check your folder as Excel may try and save it in a different location than where you anticipated 6 2 3 Evaluation In Action This section goes through an example on evaluating a call It details the necessary procedures and highlights some aspects of Excel which need to be take into consideration O 2009 by Stancil Corporation all rights reserved 72 TEN 4 Player Selecting A Call for Evaluation The first step is to select a call for evaluation This is done in the tab
27. 0 29 TED PH WI 0000 71 11 06 54 PM 11 17 14 PM 00 00 20 115654 PH 11 57 13M 00 00 19 msn bm 11 8641 PM 0090 10 TIS PAGAR EI 26 11 5424 PM 11 55 03 00 00 39 ANCIL PORATION Irce mo nadert Nurie 5411001 wit Ply sossa 7 mu us ma Keyan J i 3 4 2 80 bt Search Criteria TD BE Search Criterio e Cormentr w DEPI Telephone Y DEP Rado F DSP Telephone E Keep Selected Cale C IRAN ES Corractedto Zen T Found 469 Recordings Once a call has been located there usually are several other related calls associated to the same incident or of interest because they happened at about the same time Here is where the TEN 4 Multi Channel Graphical View becomes very useful 2009 by Stancil Corporation all rights reserved What s New in TEN 4 11 From here you can simultaneously play any or all channels and calls while being able to visualize the scenario as it happened You can also zoom in on any time period for a closer look If you have a 40 channel recorder you can playback all 40 channels at the same time if you want to 3 2 Analysis Studio Clean Up and Analyze Copies of Calls TEN 4 now includes an audio studio to analyze and clean up copies of calls See Analysis Studio Overview 2009 by Stancil Corporation all rights reserved 12 TEN 4 Player File Edit View Action Transform Help NO A vi 2002 09 02 23 46 42
28. 01 3 Recorder wav recorded on TEN 4 Audio Studio E mes Al Active Filter Low Pass EI Freq Hz Steepness 000 50 Apply Low Pass 3Khz Low Pass 2Khz Low Pass 1Khz O O TER N TER ER TR E E 100000 200000 300000 400000 500000 600000 700000 800000 gp Filters pel Start End Length al B oj uj D 00 00 00 000 Set 00 00 00 000 00 00 00 000 00 00 00 000 View 00 00 00 000 00 01 52 000 00 01 52 000 H Play Controls Once a call is selected highlighted right clicking on that call will reveal a short cut menu including Analyze Call By selecting Analyze Call a copy of the call will be created and the above screen will be displayed where low pass high pass and notch filters of any frequency can be applied Also portions of the copy of the call such as the caller ID can be cut out or replaced with white noise for news media distribution 3 3 Distributed Component Architecture Distributed Component Architecture on Commercial Off The Shelf COTS hardware is the structure of TEN 4 What this means is that each component or module of the recorder system such as the archiver recorder play client etc can exist without being on the same O 2009 by Stancil Corporation all rights reserved What s New in TEN 4 13 3 4 3 5 3 6 computer hardware as any other component TEN 4 is no longer just a single black box solution because eac
29. 1310671 print Results y Se SUPY Radio 11 53 17 PM 00 00 07 Export Results e O 2009 by Stancil Corporation all rights reserved More Advanced Procedures 57 ix TEN 4 Play Client Save in E Desktop my Documents 3 My Computer My Recent Amy Network Places Documents animation images 9 2 2002 9 2 2002 9 2 2002 9 2 2002 9 2 2002 9 2 2002 9 2 2002 win2k_xp Desktop ldec ED Shortcut to Ten 4 help files 23 56 54 My Documents My Network File name doc Ae ger E C Save astype High Quality MP3 mp3 EI A Save As dialog box will be revealed where you can choose the destination and file format Saving Multiple Files Multiple calls are selected from either the tabular or Multi Channel view Shown below are steps required to save these calls to a Windows folder Select the calls and click the right mouse button Then select the Save As Separate Files option Monday September 02 2002 4 calls selected Date Channel Name Time Duration Dialed Digits Incident Type Incident Number Incident A 19 2 2002 SUPY Radio 11 56 54 PM 00 00 20 Advanced Call Selection 9 2 2002 DSP4 Radio 11 56 54 PM 00 00 19 ASS k r 3 11 56 31 Pm 00 00 10 Save As En Files Ez 00 00 25 a Save As Single File as 00 00 39 E Burn to CD DYD 2 NIE Show Hide Columns ea 9 2 2002 DSP2 Tel
30. 15 8 2 8 3 8 4 8 5 Recording Calls Analog Recording Recording from analog telephone trunks or lines POTS or analog radio inputs is the standard default configuration of the TEN 4 recorder Analog audio is also available from Digital to Analog Converters DAC and digital telephone coiled cord interrupters logger patches Digital PBX Handset Recording TEN 4 can directly record from most digital PBX handset extensions as an option With direct digital recording there is no need for Digital to Analog Converters DAC or coiled cord interrupters also known as logger patches There are certain limitations as to the distance from the recorder to the PBX and to the digital handset Please contact your Stancil reseller or the factory directly for a complete list of digital PBX handset extensions supported VOX Voice operation or activation as a method to trigger or start recording is referred to as VOX Essentially the TEN 4 recorder listens on the line until there is sufficient energy present in the voice bandwidth 300 to 3400 Hz to be recognized as a signal that should be recorded Off Hook Voltage Detection TEN 4 offers off hook voltage detection loop start for analog telephone trunks and lines The Administration client provides access to setup configuration Continuous Recording In addition to analog VOX Off Hook Voltage Detection and D channel start TEN 4 offers a Continuous Recording function tha
31. 19 47 33 19 47 52 19 48 12 19 48 31 19 48 50 19 49 09 19 47 14 TEN 4 Player 2009 by Stancil Corporation all rights reserved Record Everything and Find it Fast Player Introduction to Stancil Corporation by Stancil Corporation Stancil Corporation has manufactured voice recorders for over 50 years It has specialized its products to support the public safety and miltary markets where the requirements are unique This document is the user manual for the player client It describes in great detail the unique features of the software while maintaining an ease of use for retrieving the incident TEN 4 Player O 2009 by Stancil Corporation all rights reserved All rights reserved No parts of this work may be reproduced in any form or by any means graphic electronic or mechanical including photocopying recording taping or information storage and retrieval systems without the written permission of the publisher Products that are referred to in this document may be either trademarks and or registered trademarks of the respective owners The publisher and the author make no claim to these trademarks While every precaution has been taken in the preparation of this document the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of information contained in this document or from the use of programs and source code that may accompany it In no event shall
32. 2 23 24 25 26 27 28 9312 3 4 5 Today 5 19 2004 If you wish to choose a different month click on the name of the month e g September Once a date has been selected you may either add other criteria such as time or just click on Search Calls to view the results of your search 2009 by Stancil Corporation all rights reserved References 105 7 6 8 Search by Time Just as with Search by Date Search by Time is simply a matter of entering the From and To times in the Search For Calls panel screen Generally once a date or date range has been selected a time or time range is chosen To select a specific time click in the time box and enter the desired time You can drag your mouse pointer over the hour minute or second time indicated to highlight it and then just type in the desired time 2 Search Criteria From 97 2 2002 sl To e202 sl ssm o Duration Min 0 Max Bo Dialed Number ANI TY ALI If you prefer search by time can be selected by the analog clock icon To set the search time by an analog clock click on the small clock face icon at the right hand side shown in red of the time box An analog clock pop up icon will be displayed ell2 Search Criteria From 9 2 2002 y 3400 00 AM el To sy 2 202 SEH E Duration Mm Dialed Number ANI e e ALI pa A a Connected to Ge 9 Se po None 3 00 004M Click on time e g 3 00 00 AM to set time
33. 23 and then select Search Search by ANI You can search for Automatic Number Identification ANI by typing in the desired ANI number in the appropriate box IS Search Criteria EE From 9 2 2002 y may 0 seit Y CMP1 To 9 2 2002 1 5359PM 0 Iw cape Duration Min bn Max Pen M MEI Dialed Number wv CMP4 V DSP1 Radio ANI 8002904103 ALI A II wi DSP1 Telephone V DSP2 Radio DSP2 Telephone i After the number has been entered and any other desired criteria entered click on the Calls button to display matching calls if the ANI has been captured If only a part of the entire number is known a wild card search can be performed The wild card character used is the per cent sign because the asterisk is a valid character on the telephone keypad and may therefore be an object of a search If you know only part of the number to be found for example if 123 is somewhere in the string of characters then enter 123 and then select Search Search by ALI You can search by Automatic Location Identification ALI by typing in the desired ALI in the appropriate box 2009 by Stancil Corporation all rights reserved References 109 7 6 14 ell Search Criteria From 9 2 2002 sl fi200 004mM ail Channels M Select All wi CMP1 To or 2 2002 sl 11 5359PM 0 la cup Duration Min 0 Max Fe CMPS ge H CMP4 Dialed N
34. 3 PM 000053 3 2 2000 OMP 115335 PM 11 54 34 PM 000059 13106717531 VII SUPY Rede 116317 PM 11 5224 PM 00 00 07 92 2000 DSPA Rado 11 53 09 PM 11 53 30 PM 000021 2ra SUPY Rede 12 52 00 PM 11 5207 PM 000007 AG OSP4 Redo 12 5200 PM 11 5207 PM 00 00 07 INR OSP3 Redo 115258 PM 11 5328PM 000030 ames a WEE e 2509 000000 234518 pe Speects Pula Master Voka Keters ieren D Mjujajaj gt mj Search Criteria fen ay 272002 dl MEN e To y zo Duration Min Dialed Number ana au Setting the date and Time for the Search Once you have entered the dates and time simply click on the seat button This will quickly return results which match your search criteria If your view is showing the calls in reverse chronological order simply click on the Started column This will change the order and put oldest calls first and you will move down to see the primary call 2009 by Stancil Corporation all rights reserved Quick Start Tutorials 23 K Stancil Corporation Playback Client OX Fle View Hep A E a A o STANCIL Logot Tady MutrChannel Announce Time Help ic Of PORATION Monday September 02 2002 1 cal selected Date Dee Nome Sta ed Frihed Dusen DisledDipts Incident Type Incident Number Incident Type Urapeci d Comments A VUAN m SOLNPM 50231 PM 0001 07 9 2 2002 DSP4 Redo 50234 PM 50249PM 000015 EXE CI EL 50907 PN CI IE RE TENE E EE 9 2 2002 sec heq 6 50248 PM 50332 PM 000044 AO 0SP3 Redo 50717
35. 37 Stop 39 99 C Call Details 32 CD ROM Copies 61 Continuous recording 115 Current Date Time 37 D Digital PBX Recording 115 Distributed Architecture 12 DVD RAM media 119 E Ejecting a DVD RAM 121 Evalute Call 29 Export 83 Export Call 29 Export Results 29 F Foot Pedal 40 Formatting a new DVD RAM 120 Getting Help 4 Getting started 18 Graphical User Interface 10 H How to Buy 6 2009 by Stancil Corporation all rights reserved 130 TEN 4 Player Instant Recall 14 K Keep Selected Calls 37 Logon 20 Move Channel 91 Multi Channel Playback 13 0 Off Hook Voltage Detection 115 On Line Storage 119 P Playback Block 42 Sequential 41 Single Call 40 Playback Time 44 Playbar Cursor 32 Print Results 29 Printing 82 R Reports 82 aC Saving Multiple Calls to a Single File 58 Scenario Reconstruction 14 Search ALI 108 37 ANI 108 37 Calendar 36 37 Channel 106 Channels 37 Comments 110 37 Date 103 37 Dialed Number 107 37 Duration 107 37 Incident Number 110 37 Incident Type 109 110 37 Incident Type Unspecified 37 Time 105 37 Search for Calls 102 Select All 37 Show Hide Columns 29 Stancil Corporation Contact Information 6 History 2 Fa Tag Comments 113 36 Incident Number 113 36 Incident Type 112 36 Incident Type Unspecified 112 36 2009 by Stancil Corporation all rights reserved Ind
36. 5 04 52 PM 00 00 08 9 2 2002 DSP2 Radio 5 05 02 PM 5 05 19PM 00 00 17 ARMED ROBE 134 51 9 2 2002 SUP Radio 5 05 10 PM 5 05 18 PM 00 00 08 4 f 2009 by Stancil Corporation all rights reserved Stancil Corporation Basic Working Procedures 27 5 1 5 1 1 Basic Working Procedures This section describes the most common basic tasks you will use when working with the Player It is designed as a How To guide You can use the table of contents as an index Although it is organized roughly in the order that you would perform the tasks you don t need to begin at the beginning and work your way through Every topic contains comprehensive links to background information and other relevant subjects so you can just pick out the task you need to perform and begin The topics in this section are intentionally kept as brief as possible The focus is on how to do what you need to do More detailed background information on many subjects is provided in the Reference section and in other areas Links to this information are provided in every topic in this section and links back to the relevant how to subjects are also included in all the Reference sections User Interface Introduction You can choose to find calls in a chronological listing of calls Tabular View or you can intuitively search in the Multi Channel View from where you can play any number of channels simultaneously If a call has been selected highlig
37. E Data preview Preview of file C Documents and Settings Simon Farrow My Docu Search Results csv nique IDGDate TimeODurationURingTimeUTalkTimelHoldTimeDHoldofs ae ED E acia his EE 006 05 16 08 10 19 010 Recorder 006 05 16T08 10 19 bo EI GE 006 05 16 16 33 22 010 Recorder 2006 05 16T16 33 22 bs p 006 05 16 15 05 11 010 Recorder 2006 05 16T15 05 11 Ei EA 006 05 16 10 24 46 010 Recorder P006 05 16110 24 46 ba e gt DN J E Cancel Bad Next gt Einish Se zem Import Screen 1 Import Screen 1 Text Import Wizard Step 3013 e import Data E This screen lets you select each column and set Column data format Ean O General Where do you want to put the data Lo General converts numeric values to numbers date Te values to dates and al remaining vals to text O pao MOY Existing worksheet Operetta o Esast Data preview O New worksheet Propertie Import Screen 4 Import Screen 3 Note on Import Screen 3 the Dialed Number has been changed from General to Text 2009 by Stancil Corporation all rights reserved Stancil Corporation References 87 7 References The other sections in Reference contain more detailed background information on a number of key subjects and help you to gain a better understanding of how the player works Stud
38. May 05 TEN4 24094 L_59 Archive Wednesday May 04 2005 10 28 59 PM Thursday May 05 2005 3 38 38 PM 46044 4267 Mbytes Thursday May 05 9 2 8 Events From the Status display client you may open the Events tab to view alarms warnings and standard events Shown below is the Drive full Warning event Storage Library Events nl Type Date Time Souce Message Event User Computer A Warming 5 5 2005 5 52 52 PM Storage Media TEN4 24094 L_59 in drive E is full D Storage TEN4 24094 L 2009 by Stancil Corporation all rights reserved Storing Calls 123 9 2 9 Distributed Storage 9 2 9 1 Distributed Storage An Overview Distributed Storage is one important aspect of the TEN 4 Distributed Component Architecture Each major functional module recording storing finding and playing is a separate software component that can continue to function even if the other module components are not connected or functioning TEN 4 also provides an extra cost option for Selective Archiving that allows the allocation of some channels to one DVD RAM and another subset of channels to a second DVD 2009 by Stancil Corporation all rights reserved Stancil Corporation Frequently Asked Questions 125 10 Frequently Asked Questions 1 cannot connect to the TEN 4 Recorder Please check with your administrator the Stancil System Manager and Streaming Port has been opened on the recorder and on your machine
39. Monday September 02 2002 17 02 06 17 04 05 17 06 03 17 08 02 17 10 01 17 11 59 17 13 58 a M Zoom Period 12 mins dec fone Fees mem mufa ra CFE Lal Search Criteria SE Dates Tags From 97 2 2002 y 4 20 00 PM al Incident Type fan y To 97 2 2002 y 5 20 00 PM o Incident Number Dep Radio Comments DSP1 Telephone Check All DSP2 Radio DSP2 Telephone sl Clear Keep Selected Cals _ Search Clear Search E Connected to Server dh Duration Min p Max EES Dialed Number ANI RIKI KIKI KIKI KK 5 3 5 2 Scenario Reconstruction Only those calls relating to a specific incident can be displayed for analysis and playback from the Multi Channel View if desired If for example recorded calls have been tagged with an Incident Number Incident Type or possibly the same Comments those calls can be 2009 by Stancil Corporation all rights reserved 46 TEN 4 Player located with the Search Criteria If calls are not yet tagged those of interest can be selected by Ctrl Click in the Tabular View or through the right click short cut or Ctrl click in the Multi Channel View i l TEN 4 Play Client File View Help a 2 Logoff Tabular Multi Channel 23 53 37 23 54 09 Zoom Period 4 mins al Search Criteria Dates From 97 2 2002 y 12 00 004M 0 Announce Time PRR AD STANCIL Exclude Call Play All
40. PM SORT PM 000014 9 2 2002 DSP4 Redo 50321 PM 50412PM 000051 wom soc hog 4 Sp SORWPM 0000 06 9 2 2002 DSP Redo 50341 PM SOLIZPM 000032 Am SUPV Rado Sam 50414PM 000015 AO om 50404 PM 50423 PM 000025 9 2 2002 SUPV Rado 50415PM 0423PM 000008 AO DSP4 Redo 50415PM 50423 PM 000009 9 2 2002 DSP Raso 50416PM 50424PM 000008 vem DSP Rado 50425PM 5042 PM 000017 9 2 2002 P3 50442PM SOLSSPM 000013 13107954673 AO m 504 44 PM 50452 PM 00 00 08 9 2 2002 DSP Redo 50502 PM 50519PM 000017 a amaaan moi Dansat anan pas e ver 000000 mm Play Speeds Tee im mm Manter Vokme i O 5 mMjujajoj gt j nj D ETC e Je e A OK ve dp Kanns d ae aen ege ge MT keeten A Comments o nenne o MAI Finding the Primary Call Move through and play the calls and find the primary call This can be done using the sequential playback feature If there are more calls involved in the incident click on the multi channel button to change the view 2009 by Stancil Corporation all rights reserved 24 TEN 4 Player Adding Additional Calls In our example we added the radio calls on the channel DSP2 Radio by simple holding the Ctrl button down and drag the mouse over the calls with the left mouse button down Selected calls will have a red boarder Search Criteria fom Ta 2202 z pow o vor To Taze msm ol ly curr Adding Calls Tagging Calls To quickl
41. Pass 2Khz Low Pass 1Khz J T J J J TER H AY eee I o 150000 200000 250000 300000 Briers SB IE m oj uj gt 00 00 00 000 Set EA se GE View 00 00 00 000 00 00 39 000 00 00 39 000 1 Play Controls Applying Filters to a Copy of a Call 6 3 2 Applying Filters to a Copy of a Call From the Active Filter drop down menu you can select various types of filters Normally you will be using the Low Pass Band Pass High Pass or Notch Filter to clean up a call Next choose the frequency for the filter to be applied The waveform displayed below is at full bandwidth i e 300 3 000 Hz In this example we will select a Low Pass filter with a frequency cutoff off of 1 000 Hz 1 KHz to eliminate high frequency noise 2009 by Stancil Corporation all rights reserved More Advanced Procedures 77 TEN 4 Audio Studio E File Edit View Action Transform Help NO 3 vi Filters E 2002 09 02 23 51 57 009 Recorder wav recorded on Active Filter x Band Pass High Pass H Notch Filter Low Shelf High Shelf Peak EQ Filter Freq Hz Low Pass 3Khz Low Pass 2Khz Low Pass 1Khz h TTT p E 50000 100000 150000 200000 250000 300000 350000 400000 450000 500000 550000 gp Filters pel Ee X Start End Length Set 00 00 00 000 00 00 00 000 00 00 00 000 Al A A al A Di 00 00 00 R 000 View 00 00 00 000 00 01 10 000 00 01 10 000 jl Play
42. Selected Burn to CDIDYD Print Results Export Results Deselect All Calls Advanced Call Selection Zoom All Selected Calls Calls Save As Separate Files Save As Single File Master Volume Skip Silence Channels M Select All Y CMP1 To 32202 11 5959PM v Duration Min p Max 3399 Dialed Number g ANI a Connected to Server LI DSP1 Radio DSP1 Telephone DSP2 Radio DSP2 Telephone Current Date and Time Tags Incident Type EI Incident Number Comments O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 47 5 3 5 3 5 3 5 4 5 3 5 5 Play Cursor The red Play Cursor indicates the time of play in the Multi Channel View 11 57 00 11 58 00 11 59 00 11 59 59 12 00 59 12 01 59 12 02 59 i Ce SESCH By default the Play Cursor will be set to 12 00 00 pm noon when the Multi Channel View is first selected Thereafter the time of start of play can be set by point and click which will reposition the red Play Cursor and start playback Master Volume Control In addition to the Individual Channel Volume Controls there is an overall or Master Volume control slider located near the middle of the right hand side of the display Master Volume See also Individual Channel Volume Controls Individual Channel Volume Controls When playing several channels at the same time on the Multi Channel View you will probably want to
43. a powerful way of distributing complex scenarios to regular users 6 1 3 Burn Recordings to CD Introduction To burn recordings directly from the player client requires the Stancil Burning Utility to be installed on the client machine It is important to appreciate this utility needs to be uninstalled and reinstalled when performing an upgrade This utility can be found on the client installation CD Operation Select one or more calls from either the Tabular or Multi Channel View Next right click and then select Burn to CD DVD Wednesday July 05 2006 4 calls selected Date Channel Name Started Duration 7 5 2006 ANIT 4 30 48 PM 00 00 12 7 5 2006 ANIT 4 30 28 PM 00 00 21 7 5 2006 ANIT 4 30 17 PM 00 00 11 7 5 2006 ANIT 4 29 59PM 00 00 18 00 00 07 7 5 2006 06 35 PM 00 01 56 Dialed Digits Trunk ID Radio ID Talk Group Name ANI A 3662509653 00010 11493 00010 02564 6076689381 00010 18159 2 00010 Advanced Call Selection 00010 Save As Separate Files Save As Single File y Burn to CD DYD 4 26 49 PM Show Hide Columns Print Results 7 5 2006 ANIT 4 23 27 PM 00 02 34 Export Results 66242 Y a 16 27 55 00 00 00 16 29 51 Plav Soeedi Pas Pio Tas 150 Master Volume This will bring up the following screen where it is very important to appreciate the information O 2009 by Stancil Corporation all rights reserved 62 TEN 4 Player stated below Audio
44. alise Disc Detect Speed Optimals E Disc Label Help Dk Apply Cancel Starting the process Please enter the correct information and select the Ok button This will start the burning 2009 by Stancil Corporation all rights reserved 64 TEN 4 Player process ce o Drive Information Model N A MaxWSpeed N A Buffer size 2MB MaxRSpeed 4x Date Time Duration FileName Wednesday July 05 20 00 00 47 2006 07 05 16 26 01 004 Recorder waw Wednesday July 05 20 00 01 56 2006 07 05 16 27 55 004 Recorder waw Wednesday July 05 20 00 00 59 2006 07 05 16 26 56 004 Recorder wav Wednesday July 05 20 00 00 08 2006 07 05 16 26 49 004 Recorder wawv Write Disk Total seen fe Summary Information e ze Choose file type Write Once Write Track Buffer Usage 4 Writing Block 1642 of 9900 Burning n Progress When the process has finished the following screen will be shown Stancil Corporation thank you for using their products The CD has finished writing the audio you requested Completed Notification 6 1 4 Text To Speech TTS Announcements Copying burning Calls to CD ROM with Text To Speech TTS Audio Announcement TEN 4 provides the ability to copy calls to CD ROM along with adding a spoken announcement using Text To Speech technology For example if a copy is to be sent to an attorney a brief statement of the relevant identifying facts ca
45. all Selection see Search Criteria Advanced Call Selection click Apply Advanced Call Selection Selection within Date and Time Range sel 12 11 04PpM ol To 4 12 2005 el 1 10 00 PM Recording Channels Channels Groups C Animal Control Community Code ES o U Fire B 2 Fire B 4 Dialed Caller s Num Y Fire Dispatch O Fire Prev B 5 Police Investigations A 6 Police Spec Operations A 5 Police Training A 11 Police Car to Car A 2 User Entered Tags Police Court A 4 J Police Information A 3 V Pollice Dispatch A 1 lt w M Selection Must Match All Conditions Any Condition Help Clear Apply Cancel The result of choosing calls within a desired time frame as shown above and clicking Apply will be that the selected calls will be highlighted in the call display area of the GUI and the number of selected calls will be indicated on the gray bar above the call display as shown below By clicking on the Play control the selected calls will sequentially play Iw Clear Currently Selected Recordings O 2009 by Stancil Corporation all rights reserved 90 TEN 4 Player 7 2 7 2 1 Stancil Corporation Playback Client File View Help BIS a Logoff Tabular Multi Channel x Y Announce Time e Help Tuesday April 12 2005 67 calls selected Started Finished Dialed Digits 4 12 2005 Radio Repe
46. ame of the desired talk group the entire talk group s calls for the selected time range will be highlighted once Apply is clicked O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 53 Advanced Call Selection Selection within Date and Time Range Recording Channels 702071 Found 3 Entries 76 Found 3 Entries 11 Found 14 Entries E 702213 Found 10 Entries 811 P Found 3 Entries 911 P Found 7 Entries CONSOL Found 30 Entries si C Community Code O Fire B 2 O Fire B 4 O Fire B 3 C Fire Dispatch Ki lt SI Dialed Caller s Num User Entered Tags Selection Must Match Iw Clear Currently Selected Recordings Clear Apply Cancel Ze All Conditions Any Condition Help The resulting selected talk group s calls will be highlighted on the TEN 4 screen By clicking on the Play control those selected calls will play in the order presented 5 4 Playing Calls From Archive Media 5 4 1 Playing Calls From Archive Media Overview If a desired call is no longer on the on line storage hard drive or RAID and has been archived to a DVD RAM you can play that call directly from the DVD RAM disk First eject the DVD RAM if one is in the drive by opening the Status Display client by double clicking on the Status Display icon on the desktop or on the shell If the Status Display client is open you may have to launch
47. ant recordings for the incident playback the calls and tagging the recordings Finding the Calls The first thing in recreating an incident is to find the relevant calls After logging on simply change the date and time to relevant times As we know the incident did not go across midnight we set the From and To Date to 2nd September 2002 To quickly find the calls try setting the From time as close as possible to known start time while making sure the end time is well after the end time of the incident Therefore in this example the From time is set 5 00 00 PM while the End time is left at its default setting 2009 by Stancil Corporation all rights reserved 22 TEN 4 Player View Wi E A Bt e STANCIL Logg Tatas MubCharel Announce Tine Help ic otroration Monday September 02 2002 1755 calls selected Date Channel Name Stated Frnhed Dusen Dued Digits inciderit Type Incident Number Jecxiert Type Unepeciied Comments a MAIN ONP 115949 PM 120000 4M 000011 5441001 VIII DSP4 Redo 11 58 54 PM 11 53 04 PM 000010 MAIR OSP3 Rado 1157 36 PM 11 58 05 PM 000029 9 2 2002 DSP Redo 11 55 55 PM 11 57 16 PM 000021 AO SUPY Redo 11 56 54 PM 11 57 14 PM 00 00 20 IDR DSP4 Redo 11 55 54 PM 11 57 13 PM 000019 Kee OS Rado 11587 Pw 11 56 41 PM 000010 9 2 2000 OSP3 Redo 115511 PM 11 55 35 PM 000025 Kee D5P3Rado 11424 PM 11 55 03 PM 000033 IDR OSP3 Redo 11 54 04 PM 11 54 19 PM 000015 Kee DSP Tekphone 115348 Pw 11 54 3
48. ation call 800 290 4103 Tutorials e See Quick Start Tutorials in the help file for some basic tutorials to get you started using the Player Getting a printed user manual Please don t try to print the HTML Help version of the help file from the Microsoft help O 2009 by Stancil Corporation all rights reserved TEN 4 Player 2 3 viewer instead print off the manual TEN 4Player pdf As mentioned above however you will probably find that the on screen version of the help file is much more useful because of the hyperlinks and cross references See also http Awww stancilcorp com How to Buy You can buy voice recording solutions through resellers Government Contracts E G GSA CMAS or directly from Stancil Please contact us through one of the following ways and we will be happy to help you with your requirements Stancil Corporation home page El http www stancilcorp com contactus html Email support linfo stancilcorp com Snail mail and fax Stancil Corporation 2644 South Croddy Way Santa Ana CA 92704 Tel 1 800 290 4103 Fax 1 321 953 3461 2009 by Stancil Corporation all rights reserved Introduction 7 2 4 2 5 Warranty Stancil Corporation hardware products are warranted against defects in material and workmanship for a period of one year if promptly returned to Stancil Corporation The warranty shall commence from the date of shipment from Stanc
49. button A continuous block of calls may also be selected by the click and drag method Calls selected in the block play will remain highlighted in dark blue with the current call playing indicated by a yellow speaker icon at the far left of the call listing O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 43 5 3 4 4 5 3 4 5 E Stancil Corporation Playback Client File View Help Tabula Multi Channel Announce Time Channel Name 7 6 2006 AND 1 29 28PM 00 00 44 0103189130 00010 AA A E ae ANIT 1 14 16 PM 00 00 33 6925873259 00010 983897 AND 12 44 50 PM 00 00 19 5028697396 00010 LIN TTT lee TTT ANIT 2 01 29PM 00 00 40 6396249586 00010 ANIT 12 41 51 PM 00 00 47 0829731898 00010 277212 ANIT 8 54 PM 9859674358 000m0 JO O OJ RATT ANIZ 1 38 08 PM 00 00 38 00011 e 13 01 54 00 00 04 13 02 56 Play Speed Master Volume Tags 7 z ANIJ Incident Type fan Duration N Incident Number Dialed Number Trunk 1 Comments IA ANI Te E unk 4 Keep Selected Calls O Search Re arc a Connected to Server Block Playing Volume Control In the Tabular View clicking on and dragging the control as desired can adjust the Master Volume Control slider Play Speed Master Volume 0 m 0 1 gt Loop Tabular View To repeat or loop a segment of a call in the Tabular View first play the call to identify the portion of the call
50. by Talk Group To play radio calls within a Smart Net Talk Group first choose Advanced Call Selection by right clicking in the call display area From the short cut menu select Advanced Call Selection The default display will be Recording Channels from the left hand navigation bar Select the Groups tab to reveal the listing of Talk Groups The display of Talk Groups is a tree view of talk groups and their constituent radio IDs O 2009 by Stancil Corporation all rights reserved 52 TEN 4 Player Advanced Call Selection D Recording Channels amp Dialed Caller s Num User Entered Tags Selection within Date and Time Range 3 00 0 From 4 12 2005 7 00 00 AM Channels Groups C 702071 Found 3 Entries Found 3 Entries DI 702211 Found 14 Entries DI 702213 Found 10 Entries 0 811 P Found 3 Entries 0 911 P Found 7 Entries 205 CI CONSOL Found 30 Entries C Community Code Fire 8 2 O Fire B 4 O Fire B 3 C Fire Dispatch lt Sdecson Most Mach V Clear Currently Selected Recordings All Conditions Any Condition Help Clear Apply Cancel Before choosing the desired talk group select the time of interest from the Selection within Date and Time Range Because there are usually a high volume of radio calls it is suggested that you choose a very specific narrow time range for search By clicking on the check box to the left of the n
51. creen It is extensively cross linked so that you can find more relevant information to any subject from any location If you prefer reading printed manuals a PDF version of the entire Help File is available This may be useful as a reference but you will probably find that the active hyperlinks cross references and active O 2009 by Stancil Corporation all rights reserved Introduction 5 index make the on screen electronic version of the help much more useful Getting started Start by studying the Introduction Finding Calls and Playing Calls sections Using the help while you re working As far as possible the Help Files separate instructions and background information This makes it much easier to refer to the how to instructions when you are in a hurry and need to get your work done e To learn how to do something consult the two working procedures sections Basic Working Procedures and More Advanced Procedures e To learn about something consult the Reference section e When you re frustrated use the Index and Search functions and check out the Frequently Asked Questions section All sections have extensive links to the other relevant sections so it doesn t really matter where you start Telephone Support If you would like to speak to a support engineer just call 800 290 4103 it s free during the first year warranty Maintenance contracts including software upgrades are available For more inform
52. criteria if you want to repeat a search Back and Forward search arrow buttons similar to those on an Internet browser are provided immediately to the left of the words Search Criteria 2009 by Stancil Corporation all rights reserved References 103 7 6 3 7 6 4 7 6 5 7 6 6 7 6 7 L Search Criteria Current Date and Time gt Channels El Select All E ag Screen W Saa 7 problemcot E d Duration Min 0 v 911 5 CAD Incident IT O O lei 977 0727 EEN Dialed Number Y Ch070 Recorder ANI v Ch071 Recorder v Ch072 Recorder ALI Y Ch073 Recorder y Keep Selected Calls L Search Calendar If you wish to search for a particular date just click the arrows at the top of the calendar icon to get to the month desired Then click on the day of the month you need and all the calls recorded on that day are displayed Current Date Time Clicking on the Current Date Time button will set the date and time to the current date and time but will not change any other entered information Keep Selected Calls Checking the Keep the Selected Calls option is a primarily used when a very refined search has been performed and the call has been highlighted It is possible to keep this call highlighted widen your search request as you wish to include other calls when recreating the scenario Reset Search Click on the Reset the search details will set the date and time to the current dat
53. d Quick Start Tutorials 19 4 2 Multiple Recorders You will be presented with a selection of available recorders if multiple systems have been specified in the configuration file TEN 4 System Selection Available Systems Select the required system from the list and press the Ok button This will attach you to the correct system and ask for a user name and password This step is bypassed if there is only available recorder O 2009 by Stancil Corporation all rights reserved 20 TEN 4 Player 43 Logon fe TEN 4 Play Client 0 x File View Help ID STANCIL A gt Welcome to the Stancil Corporation TEN 4 Playback System Please enter your username and password to access the system User Name O ees Password Ir SS Your P D Name D Connected to Server J a aa AS In order to Find or Play calls or to perform any other functions with the TEN 4 you must be an authorized user with an assigned User Name and Password Please contact your System Administrator to obtain your User Name and Password 2009 by Stancil Corporation all rights reserved Quick Start Tutorials 21 4 4 Recreating An Incident Introduction Assuming a request has come in to reproduce an incident on the 2nd September 2002 From the records it is known the incident occurred about 17 00 and involved firearms This following tutorial will demonstrate how to find the relev
54. d Call Selectio SE Show Hide Columns 4843441 5783373 Print Results 72510280 Export Results 4000015 gt 13 34 25 J Play Speed Master Volume alnlslelelerleiel 1 Current Date and Time Incident Type all X Incident Number Comments a Connected to Server LI Found 722 Recordings Selecting the Advanced Call Selection O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 51 ix Stancil Corporation Playback Client Selection within Date and Time Range Date 4 12 2005 From 4 12 2005 y 24537PM 0 To 2 12 2005 11 59 59PM al 4 12 2005 4 12 2005 Channels Groups 4 12 2005 1390 Found 35 Entries 4 12 2005 C 1410 Found 9 Entries 7 1411 Found 135 Entries A O 1412 s 65 Entries Dialed Caller s Num _ 1413 Found 41 Entries neh eRe C 1443 Found 123 Entries 4122005 C 442 0975 Found 2 Entries E C 911 1 Found 22 Entries 911 2 Found 28 Entries 911 3 Found 54 Entries 911 4 Found 23 Entries User Entered Tags 911 5 Found 35 Entries C 977 0727 Found 4 Entries EMS OPS Found 7 Entries F DISP Found 86 Entries Selection Must Match Duration All Conditions Any Condition Dialed Numb Clear Apply Cancel Ss Oe ep Ge Y wesen D se IV Clear Currently Selected Recordings ALI Selecting the talk Groups 5 3 8 Playback
55. d Time Range Ez From 4 12 2005 y 2 45 37PM Recording Channels Channels Groups C 1390 Found 35 Entries _ 1410 Found 9 Entries E 1411 Found 135 Entries _ 1412 Found 65 Entries Dialed Callers Num 1413 Found 41 Entries 1443 Found 123 Entries _ 442 0975 Found 2 Entries _ 911 1 Found 22 Entries _ 911 2 Found 28 Entries C 911 3 Found 54 Entries _ 911 4 Found 23 Entries User Entered Tags C 911 5 Found 35 Entries C 977 0727 Found 4 Entries C EMS OPS Found 7 Entries _ F DISP Found 86 Entries Selection Must Match All Conditions Any Condition Help Clear Apply Cancel 5 2 Searching For Calls IV Clear Currently Selected Recordings 5 2 1 Quick Search The quick search screen is used for two main purposes The first and primary function is to quick search for recordings on a particular day The secondary role for this screen is to tag the recordings with user entered data The quick search screen is displayed by clicking on the button O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 37 Tag Control Incident Type Joe zl Incident Type Unspecified 4 May 2006 gt 33 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 B17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 am l pm Comments 4 5 6 7 8 3 1 10 20 19 AM lag Current Date and Time PO cal Incident Number Quick Searc
56. d from the available criteria within the Advanced Call Selection dialog box choosing Apply will present the selected calls as highlighted Choosing Play will cause the selected calls to begin sequential playback as a play list See also Trunked Radio Playback and Playback by Talk Group 5 3 7 Trunked Radio Playback Trunked radio playback for Motorola Smart Net by Talk Group or Radio ID is provided through the Advanced Call Selection dialog box available by right clicking in the call display area 2009 by Stancil Corporation all rights reserved 50 TEN 4 Player E Stancil Corporation Playback Client File View Help e o 0 O o Logoff Tabular Multi Channel Announce Time Help Thursday Date Channel Name Started Duration Dialed Digits July 06 2006 Talk Group M ANI 7 6 2006 ANI 1 33 31 PM 00 00 54 7 6 2006 ANIT 2 31 53PM_ 00 01 07 7 6 2006 ANIT 2 08 58 PM 00 01 41 7 6 2006 ANI 2 27 06 PM 00 00 47 7 6 2006 ANIT 2 21 15 PM 00 00 32 7 6 2006 ANI 2 18 37 PM 00 00 31 7 6 2006 ANIT 2 12 17 PM 00 00 55 7 6 2006 ANIT 1 46 55 PM 00 00 50 Hei 2006 ANI 2 14 33 PM 00 po 31 13 33 31 00 00 00 L lz Search Criteria ere Soo From 7 6 2006 y 1 31 28PM o S Tags To 7 6 2006 y 11 5359PM o Duration Min O 4 Max 9999 Y Dialed Number l ANI ALI 3828895159 6749777924 1483557256 9438616046 3259995021 7180545 4943975 8521236 605918 5929582 6566521 c Advance
57. de Summary Information Eject d r Help Close Writing 626MB Select Browse and select the CD Burner Drive Select Audio and check the check box Include Summary Information Summary Information The incident Incident number 12345 was created on Thursday July 06 2006 3 47 13 PM by John Smith Save Cancel 2009 by Stancil Corporation all rights reserved More Advanced Procedures 67 6 2 6 2 1 Enter the track 1 announcement and save Call Evaluation Introduction Evaluating calls for compliance is an important aspect for your organization Stancil Corporation has developed an easy to use option which utilizes the power of Excel This section details how to install and use this optional extension to the TEN 4Player Please consult your sales representative for more information on this option Evaluation Installation This section details the requirements for call evaluation It also details who is responsible for supplying which portions of the software Software Responsibilities OfficePlayer Stancil Corporation Excel Customer Templates Customer Setup The Stancil Office player is a plug in for Microsoft Excel It can found in the folder Setupfiles OfficePlayer on the distribution CD Please run the Setup exe to install the application This is Mandatory O 2009 by Stancil Corporation all rights reserved 68 TEN 4 Player ie Stancil Office Player Addin
58. ding modes Most digital PBX telephone lines can be recorded directly with VOX or D channel triggering Digital trunks T1 E1 ISDN can be recorded in passive tap or terminating mode Beep or Warning Tones Where required or desired FCC approved Beep or Warning tones can be inserted on analog telephone trunks or lines through a configuration setting internal to TEN 4 Recording Trunked Radio Calls Smart Net Motorola Smart Net trunked radio calls are recorded as analog channels with integration provided by a serial input from the System Watch output O 2009 by Stancil Corporation all rights reserved Stancil Corporation Storing Calls 119 9 Storing Calls 9 1 Hard Drive Storage Online The hard drive of TEN 4 is the online storage buffer for calls recorded allowing for immediate playback Instant Recall In standard configuration this hard drive will be 80 GB or more providing approximately 13 500 channel hours of call storage at a compression rate of 13 3 kbps GSM Other compression rates available include G 723 1 6 3 kbps that provides about 28 000 channel hours on an 80 GB hard drive On line storage can also be provided by RAID 1 mirror hot swap hard drives or RAID 5 self healing arrays up to 1 TB or more 9 2 Archive Storage DVD RAM This section has been included for completeness It references another TEN 4 application TEN 4Status Please read this section if it is relevant to your r
59. e a 48 channel recorder you can play back all 48 channels at the same time if desired Mes e DS E Geh Legal Tobe Nu Ovene Announce Tine Help Sunday September 01 2002 Monday Soplomber 02 2002 15202 1202 mes a zmo wazo waso EECH Hate Woburas Multi Channel Display Zoom Period Control The Zoom control allows you to zoom in on any time period of interest At the far right side of the control all the calls in an entire 24 hour day are displayed By moving the slider all the way to the left the full screen will display just one minute divided into six ten second time sections You get very fine continuous control of multi channel views O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 33 Zoom Period 4 mins Zoom Control Zoom In On This Recording In the Multi Channel View the Zoom Control gives you a continuously variable time frame in which to view recordings When you have located a call of interest and highlighted or included that call more detail is available by a right mouse button click which will display a short cut menu with the choices of Exclude Call Play Export call Zoom and Deselect Calls By choosing Zoom the selected call will be displayed close to full scale Call Details In the Multi Channel View you can view the details of a recorded call by merely placing the mouse pointer over the desired recording The details displayed are
60. e and time select all the channels as well as clear out any entered search tags Search by Date In the default Search For Calls panel screen you can choose a date by entering it into the From and To date boxes If the From and To boxes are set to different dates the resulting search will be across the indicated date range e g 9 2 through 9 4 2003 Once the date is selected you can either add other search criteria or just click on the Search 2009 by Stancil Corporation all rights reserved 104 TEN 4 Player Calls button to view the results of your search in either the Tabular or Multi Channel View all Search Criteria Ste Gees From 97 2 2002 EI 3 00 00 AM el ue wi CMP1 To 97 2 2002 y 1 59 59 PM 0 Y CMP2 Duration Min 0 Max a999 M CMPS e 7 liv cups Dialed Number Y DSP1 Radio ANI Ir v DSP1 Telephone wi DSP2 Radio ALI v DSP2 Telephone x If you prefer a search by date can be done using calendar icons First click on the arrow shown by a red border on the right end on the From or To date box A pop up calendar will appear from which you can select the date When a date is selected on the calendar the date box will automatically be changed to the selected date all Search Criteria From g 2 2002 12 00 00 4M Sun Mon Tue Wed Thu 7 EJ Zo El 3 3 3 Dialed am 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 2
61. ecified Incident Number am pm Comments 5 02 38 PM Current Date and Time calls 8 Connected to Server 2009 by Stancil Corporation all rights reserved Stancil Corporation 56 TEN 4 Player 6 1 6 1 1 More Advanced Procedures The chapters in this section describe functions and procedures that are a little more advanced Once you get used to working with the Player you may use them just as frequently as the functions described in the Basic Working Procedures section However it is probably a good idea to wait until you have a good working knowledge of the program before you start studying these chapters Copy and Saving Calls Save As Separate Files Saving a Single File The player can save a recording to Windows folder This section details how this is achieved from either the tabular or Multi Channel View Right click on the selected call and select Save Call from the menu Monday September 02 2002 1 call selected Date Channel Name Time v Duration Dialed Digits Incident Type Incident Number Incident 9 2 2002 SUPY Radio 11 56 54 PM 00 00 20 9 2 2002 DSP4 Radio 11 56 54 PM 00 00 19 DEER TTT NEES TT 9 2 2002 DSP3 Radio 11 55 11 PM 00 00 25 gt 9 2 2002 DSP3 Radio 11 54 24 PM 00 00 39 Burn to CD DYD 9 2 2002 DSP3 Radio 11 54 04 PM 00 00 15 Analyze Call 9 2 2002 DSP2 Telephone 11 53 46 PM 00 00 53 Show Hide Columns 9 2 2002 CMP2 11 53 35 PM 00 00 59
62. ed this problem If you want to find and listen to calls over two adjacent days all you have to do is drag the mouse pointer across the two days of interest on the calendar icon of the play client and press the Search button O 2009 by Stancil Corporation all rights reserved 14 TEN 4 Player 3 7 3 8 3 9 True Instant Recall For several years digital voice recorders could not provide true single click instant recall as the stand alone hardware dispatcher instant recall devices do TEN 4 allows instant access to any recorded call With TEN 4 Instant Recall includes Call In Progress Review that allows you to rewind a call while the parties are still talking A companion product TEN 9 Repeat is a truly instant software instant recall of telephone calls select audio and un select audio TEN 9 is a three 3 channel instant recall See TEN 9 Repeat documentation for more information Tagging Calls in Progress or in Playback TEN 4 allows you to tag calls with Incident Type Incident Number and Comments along with user customized tags even while the call is in progress See also Adding Tags and References to Found Calls Incident Type Incident Number Comments Incident Scenario Recreation TEN 4 provides a simple method to search for and playback a scenario such as all telephone and radio calls related to a specific incident O 2009 by Stancil Corporation all rights reserved What s New in
63. edures 31 Mi Tabular Multi Channel ANI2 ANI2 ANI2 ANI2 ANI2 ANI2 ANI2 ANI2 ANI2 o Announce Time Help Ciniabad Advanced Call Selection 9 00 49 4 Export call 9 35 49 4 Burn to CDIDWD on 9 05 49 4 Evaluate call 9310 49 A Analyze call 8 50 49A Show Hide Columns 8 55 494 Print Results 3 20 494 Export Results 9 40 49 A Pre Ee RB a Advanced Call Selection The ability to quickly select calls for playback from the returned Save Call Burn to CD DVD Evaluate Call Analyze Call Show Hide Columns Print Results Export Results results Save one call to same or another format Copy the recordings to a CD or DVD Cost option to evaluate the call Analyze the call This add in can be used to hide sensitive information before being release to the media Show or Hide the columns displayed in the search result Print the search results to an available printer Export the search results to a CSV file 2009 by Stancil Corporation all rights reserved 32 TEN 4 Player 5 1 3 Multi Channel View Once calls of interest have been located using the Tabular View you may want to switch to the Multi Channel View so that you can see and play multiple calls that may be related to the call s you found in the Tabular View There is no limit to the number of channels that may be played together simultaneously For example if you hav
64. ephone 11 53 46 PM 00 00 53 Print Results 9 2 2002 CMP2 11 53 35 PM 00 00 59 Export Results Enen SUPY Radio 11 53 17 PM 00 00 07 e e Mi Shown below is the screen showing the four calls being saved to the desktop The example below shows the screen after the calls have been copied Please note the Copy button has been replaced by the Close button 2009 by Stancil Corporation all rights reserved 58 TEN 4 Player Save As Separate Files Save to C Documents and Settings Engineer Desktop Browse Choose file type Wave file PCM encoded Use the Browse button to 2006 07 05 16 00 54 005 Recorder waw select the 2006 07 05 16 01 08 003 Recorder waw destination 2006 07 05 16 01 09 001 Recorder wav folder 2006 07 05 16 00 55 004 Recorder wav Copying file 4 of 4 DL Copying 2006 07 05 16 00 55 004 Recorder way Hep Cancel bbe Notes D Z The Copy button will only be enabled once a destination has been chosen ah 6 1 2 Saving Multiple Calls to a Single File Introduction Occasionally a request may come in to send an audio reproduction of a complex incident to a third party They will not have the TEN 4Player but they will wish to hear the complete incident across multiple channels This can be achieved by using the option of Saving Multiple Calls to a Single File This file can then be played back on a O 2009 by Stancil Corporation all rights reserved
65. es C 8 The start time of the call Yes C 9 The call identifier Yes C 10 The name of the person being evaluated Yes C 3 The position of the person being evaluated Yes C 4 The department of the person being Yes C 6 evaluated The full path to the call No R 9 Define Name E r 10 sl B Names in workbook Poston lamam GR F CallTime Ela ReportsTo SectionAScore SectionBScore ps Refers to Quality Scoring C 4 Template Location Adding Names The file TEN 4Player exe config stored in the same location as the application TEN 4Player holds the key to where you must store the template files Shown below is a typical configuration file for the player lt xml version 1 0 encoding Windows 1252 gt lt configuration gt lt startup gt lt supportedRuntime version v1 1 4322 gt lt startup gt lt appSettings gt User application and configured property settings go here gt giess 2009 by Stancil Corporation all rights reserved More Advanced Procedures 71 lt Example lt add key settingName value settingValue gt gt lt add key AutoExit value 0ff gt lt add key BadgeImageFile value Stancil bmp gt lt add key ClientName value Ten 4Playback gt lt add key InitialLookBackTime value 60 gt lt add key IPPortAddress value 28243 gt lt add key IRIG value None gt lt add key LoginUserName Text
66. es the different features available depending upon the view 5 3 1 Playback Controls There are eight available play controls Either click on the button on the control or the link below for detailed descriptions of the available functionality Play Speed 100 125 150 4 9 0 1 Play Control Detailed below are the options available on the toolbar ail Rewind ul Go To Previous Call nl Pause al Stop el Loop gt Play gt a Go To Next Call Fast Forward 2009 by Stancil Corporation all rights reserved 40 TEN 4 Player 5 3 2 5 3 3 5 3 4 5 3 4 1 Variable Speed Constant Pitch Playback In the Tabular View TEN 4 provides variable speed constant pitch playback The playback speed can be changed even during the progress of playing by merely clicking on the desired speed 23 55 11 00 00 00 23 55 36 Play Speed 75 100 125 150 Master Volume Irrrutununt alplnlglelrlnlsl E I 1 I 1 I I I I I I I I I I I I I H I I I I I D pu Int 1 Foot Pedal The player supports the VEC USB foot pedal Once installed the user can fast forward rewind and play back calls In the multi channel view a call must be selected for this feature to work This feature will usually be used for transcription Tabular View Playback Playback single call A single call can be played by clicking on that call and then clicking on the Play button This will resu
67. esponsibilities or else you can skip this section Additional information can be found in the document TEN 4Status paf 9 2 1 DVD RAM Media A DVD RAM disk is an optical storage media similar to a CD ROM except that it holds a great deal more storage and can be reused thousands of times without deterioration Current DVD RAM disks contain 9 4 GB of storage on two sides 4 7 GB per side 9 2 2 Serial Archive Most public safety applications require only a single archive drive because all calls are first recorded to the hard drive thereby creating redundancy Since serial means one at a time a single archive drive equipped recorder is by definition a serial archive logger When dual or more archive drives are used in a single TEN 4 recorder the user has the choice of Serial or Parallel Archive 9 2 3 Parallel Archive When two or more archive drives are installed in a single TEN 4 recorder the user has the choice of using Parallel or Serial Archive recording mode Parallel archiving refers to two or more DVD RAM drives recording duplicated calls 2009 by Stancil Corporation all rights reserved 120 TEN 4 Player 9 2 4 Changing DVDs Once a DVD is full you will receive a spoken alarm DVD is full There will also be a drive is full event logged The Storage tab of the Status Display client will also indicate 100 Used To manage DVD media Format Eject etc open the Status Display client The Status disp
68. etails Scoring the Call Clicking on the Evaluate button will make a local copy of the recording bring up Excel using the chosen template and you are ready to start scoring Shown below is an example of the template loaded into Excel 2009 by Stancil Corporation all rights reserved 74 TEN 4 Player LOL x SCH File Edit View Insert Format Tools Data Window Help Type a question for help af x D BHR Bava 110 BZ E Rewind RW Stop gt Play H Pause pp Forward D Loop p Name z fe Dispatcher ES Microsoft Excel Dispatchers Review1 16 10 10 49 040 Rec Performance Rating Scale Not Applicable or Not Observed Unacceptable Individual fails to meet job function and performance factor expectations in this area Not Satisfactory Individual meets some but not all job function and performance factor expectations in this a Satisfactory Individual meets the job function and performance factor expectations in this area 10 11 1423 A Strength Individual meets all and exceeds some job function and performance factor expectations in this a 93 14 15 An Exceptional Strength Performance is exceptional above and beyond what is expected in both job ro E CR eynectatians in this area 4 D D D e 8 119 6 3 Analysis Studio 6 3 1 Analysis Studio Overview TEN 4 provides an Analysis Studio that allows copies to be made of a desired call Using the copy only the original recording remai
69. ex Tag Save Button 113 36 Tag Screen 37 Text To Speech TTS Announcements 64 Toobar 27 Variable Speed Constant Pitch 40 View Control Calls Selected 92 Play Position 93 Volume Channel 91 Master 90 Volume Control 43 VOX 115 W Warranty 7 ye Zoom 32 94 131 O 2009 by Stancil Corporation all rights reserved
70. h Screen Either click on the above control or the link below for detailed descriptions of the available functionality Calendar Search for recordings on the selected date Clock Search start and end search dates Current Date Time Set the search date and time to the current date and time This will also perform a search Search Move to the detailed search screen to the recording s Incident Type Field to add an Incident Type to the recording s Incident Type Add an Unspecified Incident Type to the recording s Unspecified Incident Number Add an Incident Number to the recording s Comment Add Comments to the recording s Tag Calls Save the user entered tags to the recordings 5 2 2 Detailed Search The detailed search enables the user to refine their search and focus on calls of interest The detailed search screen is displayed by clicking on the button Clicking on the ser button will start the search It is important to remember all the conditions must match for a call to be returned 2009 by Stancil Corporation all rights reserved 38 TEN 4 Player LST Search Criteria Current Date and Time From 2006 05 16 zl 85018AM al SEES aasal igr E To 2006 05 16 sl 1 53 59Pm al ia aintac Incident Type ED y Duration Mm fo Max EE E en Incident Number Dialed Number Y ANI11 Comments ANI NA ELE Y ANIT3 ALI Y ANI14 Ei Keep Selected Calls O Search
71. h major functional piece of the recorder system communicates with every other piece component by message queues that can retain necessary information even if one component is not functioning or even disconnected Reliability and survivability have been significantly increased with this distributed architecture implemented by Microsoft s NET technology NET Framework NET is what is known as a framework a superstructure of software architecture Software has evolved generally over the years to a method called object oriented analysis design and programming NET and our use of the C programming language is the very latest and best in object oriented software engineering techniques This framework approach allows TEN 4 to be future proof and completely scalable Multi Channel Playback of Any Number of Channels Public safety applications have always needed the ability to play multiple channels and calls simultaneously TEN 4 breaks new ground by offering the capability of any number of channels together at the same time not just 4 or 8 or even 16 with TEN 4 a 56 channel or any number of channels recorder can playback all 56 channels while at the same time recording on 56 channels See also Multi Channel View Playback Overview Searching Across Midnight Especially in simultaneous multiple channel playback searching and playing across midnight straddling two calendar days has previously been an impossible task Now TEN 4 has solv
72. hannel Clicking on the icon when it is not the active display will present the Multi Channel simultaneous play View that will be used to play multiple channels at the same time and or display calls highlighted in the Tabular View for scenario or tactical analysis Announce Time Clicking on this icon will provide a spoken time announcement of the date and of a call prior to playback Help Clicking on this icon will present the TEN 4 help files O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 29 5 1 2 Tabular View The Tabular list View is the default TEN 4 display This is probably where you will perform most of your simple search and play functions The Tabular View is a familiar chronological listing of all calls with columns for tag data such as Dialed Digits Incident Type and more BE P a View rep B 1159 43 PM 12 00 0044 00 00 11 17 5854 PM 11 590 PM 00 00 10 WEG PM 11 5805 PM 00 00 29 TEDN IIEP E tal 115654 PM 11 57 14 PM 00 00 20 115654 PM 11 57 13PM 000019 nn bm th S641 PM 0000 10 TII PN AGA 000 25 11 5424 PM 11 5503FM 0000 39 xj r 3 gt Bel Rd Md ajo gt SC Search Criteria Tay Screen cE fio a Own saaa a x on To S Te some a Manm ll vee Tabular Display Tabular View Detail In the default setting the Play Client displays what we call the Tabular View a chronological listing of all calls of all channels in sequence top
73. hted in the Tabular View and then the Multi Channel View is chosen that call is outlined in red for clear reference Once the call is selected in the Tabular View the resulting Multi Channel View will remain focused on the previously selected date channels and any other search criteria And of course those calls selected in the Multi Channel View will be highlighted if the display is shifted to the Tabular View Menu and Toolbar At the top left of the TEN 4 Play Client also known as the TEN 4 Player display is the toolbar consisting of three drop down menus and five icons for the simple to use functions Menus File Clicking on this menu will display the Exit option View Clicking on this menu will display the Tabular and Multi Channel options 2009 by Stancil Corporation all rights reserved 28 TEN 4 Player Help Clicking on this menu will display the options of accessing the TEN 4 help files by Contents or Index as well as the About TEN 4 option that provides version and copyright information Toolbar iz TEN 4 Player File View Help ee A Announce Time Help Logoff Tabular Multi Channel Logoff Clicking on this icon will logoff the user from TEN 4 application The user will be returned to the logon screen Tabular Clicking on this icon when it is not the active display will present the Tabular List View that will be used for most initial call searches Multi C
74. il Corporation Stancil Corporation will at its option either repair or replace products that prove to be defective The customer shall pay all shipping charges for products shipped to and from Stancil Corporation for warranty service The above warranties shall not apply to defects or damage resulting from 1 Improper or inadequate maintenance by the user 2 Buyer user supplied software or interfacing 3 Unauthorized modification or misuse 4 Operation outside the environmental specifications of the product 5 Improper installation 6 Lightning or other electrical discharge 7 Fresh or salt water immersion or spray 8 Normal wear and tear on consumable parts 9 Operating System Upgrades to the TEN 4 Recording System is not Authorized by Stancil 10 ANY VIRUS WORM TROJAN HORSE OR ANY SIMILAR PROBLEM No other warranty is expressed or implied Stancil Corporation specifically disclaims the implied warranties of fitness for a particular purpose and merchantability FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two O 2009 by Stancil Corporation all rights reserved TEN 4 Player conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for comp
75. ime sections You get very fine continuous control of multi channel views Zoom Period 4 mins Zoom Control Zoom Example The Multi Channel View contains a unique Zoom Control title Zoom Period In the Multi Channel View calls are displayed graphically across an entire 24 hour period as shown below Monday April 11 2005 Tuesday April 12 2005 23 59 59 03 59 59 07 59 59 11 59 58 15 59 58 19 59 58 23 59 58 E o E EM II WT DOC O Im III UI UI CA Lei UR 3 Ee y PTE o E o You can click and drag the slider control of the Zoom Period control to continuously display anywhere from the entire 24 hour period down to just one minute full scale shown below You can choose any time period you like to view calls O 2009 by Stancil Corporation all rights reserved References 95 Tuesday April 12 2005 11 59 00 11 59 10 11 59 20 11 59 29 11 59 39 11 59 49 11 59 59 7 4 Menu and Dialogs This section provides a reference to the individual controls in the dialogs accessed with the player s menus Only dialogs that need explaining are documented Please note that although this reference is quite complete only dialogs that really need explaining are documented in this section For example we assume you can figure out what menu entries like Exit do for yourself This also applies to simple dialogs whose functions are explained elsewhere Some of these dialogs are listed but only
76. inning at the end or at the beginning and end of the search string 8 When I try to burn calls to CD the drive selection field is blank You do not have a CD or properly configured CD in your system 9 If I save multiple calls as multiple files when playing back in media player they do not play in order Click on the Date Time column heading to change the display and save order 10 added a new user and when log in as that user there are no channels listed Please consult your administrator and ask to be assigned to the right channels 11 changed my channel names and they are not listed in the TEN 4 Status screen Please consult the administrator and ask to be assigned to the new channel 12 received an audible alert at the Media was full formatted a new DVD How do silence the alarm Click on Clear Alarms on the Event tab of the TEN 4Status client O 2009 by Stancil Corporation all rights reserved Frequently Asked Questions 127 13 I received a beeping noise from the recorder The DVD is probably full and it needs to be replaced 14 l am logged in but do not get the option to eject the DVD You do not have the rights to eject the DVD 15 How can tell how many clients am licensed to use Log on the TEN 4Admin client and click on the Help gt About menu option This will bring up the license details 16 Can run a report to show user activity One of the TEN 4Reports is a
77. isolate a conversation to be certain what was said That s easy to do with TEN 4 Individual Channel Volume Controls located at the left of the display With a mouse click on the green channel name you can adjust the volume of any channels by clicking and dragging to the desired level Just like a thermometer all green is the loudest and no green is silent O 2009 by Stancil Corporation all rights reserved 48 TEN 4 Player r eee De 5 3 5 6 Speaker Control In addition to Individual Channel Volume Controls in the Multi Channel View TEN 4 allows you to direct playback of individual calls channels to the left or right speaker or earphone Clicking on the L or R buttons on the far right hand side of the display will cause the playback of that particular channel to be directed to the speaker that has not been stricken out by a red X ele GRE 5 3 5 7 Loop Multi Channel In the Multi Channel View a specific segment of time can be repeated or looped by holding the Shift control while dragging the mouse pointer across the time to be repeated The loop area created will be indicated in pink O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 49 17 03 21 17 04 10 17 05 00 17 05 50 3 i Wm mm os wm wm es E RW es i _ HEE Loop in the Multi Channel View 5 3 6 Advanced Call Selection Playback Once calls are selecte
78. it from the system tray where it appears as three computers connected together Launching is done by right clicking on the tray icon and selecting Launch Status Display Next logon to the Status Display client Please see your Administrator for a Username and Password From the tool bar click on the Store toolbar icon Right clicking on the Store pie chart will 2009 by Stancil Corporation all rights reserved 54 TEN 4 Player 5 5 reveal a short cut menu from where you can select Eject me Next insert the DVD RAM containing the call of interest from where you can play the call of interest Live Monitoring Live Monitoring is done from the Multi Channel View of the player Shown below is an example of live calls coming in on channels CMP1 DSP2 Radio and DSP4 Radio Live calls are depicted by the color green Like any playback functionality you can simple click where you want to playback This is a very powerful feature enable the user to quickly replay a portion of the call even if it is in progress Stancil Corporation Playback Client File View Help E O E ei STANCIL Logoff Tabular Multi Channel Announce Time Help Monday September 02 2002 13 calls selected 17 04 41 17 05 52 17 07 03 17 08 14 17 09 25 a Zoom Period 12 mins 00 00 00 lslel gt gt i A September 2002 Tag Control Incident Type e Incident Type Unsp
79. k of Advanced Call Selection as a sort of search within a search for playback of one or more characteristics The Advanced Call Selection feature is available by right clicking in the call display area to display a short cut menu By default Clear Currently Selected Call is checked so that any call s selected highlighted in the call display area will not be included in the subsequent selection of calls by the Advanced Call Selection Of course if you want to add any currently selected calls to the Advanced Call Selection search simply uncheck the box You may want to do this if you have previously selected say telephone calls that are related to radio calls in a talk group to play an entire scenario related to an incident 2009 by Stancil Corporation all rights reserved 88 TEN 4 Player Stancil Corporation Playback Client File View Help E e 9 xd Logoff Tabular Multi Channel Announce Time Help Tuesday April 12 2005 1 call selected Date i Dialed Digits Problem Call CAD Incident Major Event 4 12 2005 1390 12 43 29 DN 12 44 05 PM 00 00 36 4 12 2005 gt eee 4112 2005 Advanced Call Selection E A ate Selection within Date and Time Range 4 12 2005 From 4 12 2005 e 12 11 04PM el To 4 12 2005 y 1 10 00 PM 14 12 2005 Recording Channels 4 12 2005 Channels Groups 14 12 2005 e LJ Animal Control S L C Community Code 2 12 43
80. l Selected Calls Play All Selected Calls Save As Separate Files Save As Single File Burn to CD DVD Print Results Export Results Deselect All Calls Zoom Period 24 mins Skip Silence a July Zuuu IE File Saving The first question is to select the location for the saved recording The only requirement is to have the necessary Windows security to save the recordings Save As Single File Save in J Desktop vl ge Aimy Documents SE My Network Places DBBackup Z DBBackup2 Z Download ddoc1 mp3 Ey Shortcut to StancilCorp My Documents My Computer CR E bc File name My Network P fl c Eee 2006 05 16 14 55 10NCIDENT HE 4 Save as type High Quality MP3 mp3 Folder Selection DU Notes Save Lei Lu D Z Choose the PCM format if you are going to analyze the call or burn it y A to an audio CD This will give you the best results A progress indicator will be shown once a selected location to save the recordings has been chosen O 2009 by Stancil Corporation all rights reserved More Advanced Procedures 61 Saving Recordings To Single File xi Saving Recordings to High Quality MP3 From 2006 05 16 9 50 49 AM To 2006 05 16 10 15 49 AM Number of recordings included 3 Progress 2006 05 16 9 50 49 AM Progress Indicator Saving to a single file does not take long and provides you with
81. lay client allows the user to manage storage media view a library of DVD titles and to view system events as shown below Si Stancil Corporation Status Display Logoff Channel Sta Store Mute SIS Real Time Channel Activity O O O TRUNK 1 TRUNK2 TRUNK3 TRUNK4 TRUNKS TRUNKE TRUNK TRUNKS Q Q Q Q Q Q 9 TRUNKS TRUNK10 TRUNK11 TRUNK12 TRUNK13 TRUNK14 TRUNK15 TRUNK16 O O O O O O O O ANI ANI2 ANI3 ANI4 ANIS ANIG ANI ANIS Q Q Q Q Q Q Q Q ANI9 ANIMO ANITI ANIT2 ANIT3 ANIT4 ANI15 ANITE Q Q Q Q Q Q Q Q Ch033 Recorder Ch034 Recorder Ch035 Recorder Ch036 Recorder Ch037 Recorder Ch038 Recorder Ch039 Recorder Ch040 Recorder Q Q Q Q Q Q Ch041 Recorder Ch042 Recorder Ch043 Recorder Ch044 Recorder Ch045 Recorder Ch046 Recorder Ch047 Recorder Ch048 Recorder Storage Library Events 1 Storage Activity TEN4 2409AIL store Device 1 Drive E Device 2 Drive F 100 Used E 0 Unused 46044 Recordings Loaded Archive E100 Used E 0 Unused 46044 Recordings Loaded Archive 9 2 5 Formatting a New DVD RAM Formatting a new DVD RAM disk Panasonic LM HB94LU or LM AD240LU 9 4 GB 4 7 GB per side is done through the Status Display Client at View Storage Activity A right click on 2009 by Stancil Corporation all rights reserved Storing Calls 121 the target store DVD RAM will reveal a short cut menu with options of Format Eject and Import DVDs should not be formatted prior to
82. liance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy ana if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense O 2009 by Stancil Corporation all rights reserved Stancil Corporation TEN 4 Player What s New in TEN 4 Using the Graphical User Interfaces GUIs the new look of TEN 4 When searching for a call normally a list view of calls sorted by date time and channel telephone or radio audio source provides easy access For this method of finding and playing calls the TEN 4 default display is the Tabular List View View From here you can also perform advanced searches for Incident Types Incident Numbers telephone numbers and various text comments as well OGP2 Reto SUPY Rado OSP4 Rado OSPI feta CGPI Reto OSP3 Redo 11 59 43 PM 12 00008M 00 00 11 115854 PM 11 5908 PM 00 00 10 WEG THE e 00 9
83. ls are selected lt is possible to only print a subset of your search result by selecting the call in either view and then select Print Results from the right mouse button Shown below are the two available options Detailed Report The detailed report provides a call listing for the date time channel name and duration for the selected calls Reports File View Detail Report Summary Report Calls for the period of 12 29 2005 to 12 29 2005 Date Time Channel Name Duration 12 29 2005 00 00 10 DSP4 Radio 00 00 30 12 29 2005 00 00 11 DSP3 Telephone 00 01 10 12 29 2005 00 00 20 DSP2 Telephone 00 00 14 12 29 2005 00 00 56 DSP4 Radio 00 00 09 12 29 2005 00 01 42 DSP3 Radio 00 00 19 12 29 2005 00 02 11 DSP3 Radio 00 00 15 12 29 2005 00 03 01 CMP 00 00 06 12 29 2005 00 03 21 DSP4 Radio 00 00 09 12 29 2005 00 03 57 DSP4 Radio 00 00 16 12 29 2005 00 04 20 DSP4 Radio 00 00 13 12 29 2005 00 04 53 SUPY Radio 00 00 19 12 29 2005 00 04 54 DSP2 Radio 00 00 31 12 29 2005 00 04 54 DSP4 Radio 00 00 18 12292005 0 05 15 DSP4 Radin nn nn n Total 4786 calls 32hrs 20mins and 41 secs total duration Copyright c 2005 Stancil Corporation All Right Reserved Heo Detailed Report O 2009 by Stancil Corporation all rights reserved More Advanced Procedures 83 Summary Report The summary report provides an overview of the number of calls duration by channel This is useful to help determine you traffic usage
84. lt in only that one call being played double clicking on the desired call will also begin playback in sequential mode 2009 by Stancil Corporation all rights reserved Basic Working Procedures 41 E Stancil Corporation Playback Client File View Help Logoff Tabular Multi Channe nnoun Help as Tay 06 2006 1 call selected Date Channel Name Duration Dialed Digits Trunk ID Radio ID 7 6 2006 1 01 54 PM 00 01 02 00010 7 6 2006 2 01 29 PM 00 00 40 6396249586 00010 746220 12 41 51 PM 00 00 47 0829731898 00010 277212 7 6 1 18 54 PM 00 00 47 EEE ITT 7 6 2006 1 38 08 PM 00 00 38 00011 7 6 2006 12 43 48 PM 00 00 31 6283379115 00011 7705990 7 6 2006 1 51 35 PM 00 00 23 3368128712 00011 7 6 2006 12 40 47 PM 00 00 55 00011 7 6 2006 2 00 36 PM 00 01 09 4333868674 00011 9589032 Y lt gt 13 18 54 00 00 08 13 19 41 Play Speed Master Volume Inn A u wo of pi gt Lat ee te CON ee Ste cate Let E See ee ReneS st Vun Ta Current Date and Time Channels M Select All Tags Incident Type El Incident Number Comments JK Duration Mm i Max 9999 Dialed Number ANI ALI SISI Keep Selected Calls a Connected to Server Single Call Playback 5 3 4 2 Sequential Playback Double clicking on a call in the Tabular view will begin playback of that call and all subsequent calls in sequence As each call is being played it will be designated
85. m Ta 22002 300 004M al os Y CMP1 To 97 2 2002 59 59PM Ol wm cmP2 Duration Min b Max Pen ls CMP3 wi CMP4 Dialed Mumber wi DSP1 Radio ANI OO wi DSP1 Telephone Y DSP2 Radio ALI v DSP2 Telephone x To search for a call or calls by the duration of the call enter the appropriate minimum Min and maximum Max times and click on the Search Calls button 7 6 11 Search by Dialed Number You can search by an outbound dialed number normally DTMF tones by typing in the desired number in the Dialed Number box in the Search For Calls panel screen A Search Criteria From f sy 2 2002 y Boma al To sr 2 2002 han o Duration Min fo lt Max peo Dialed Number 7145452002 ANI ALI Channels K K K K K J Sf Select All CMP1 CMP2 CMP3 CMP4 DSP1 Radio DSP1 Telephone DSP2 Radio DSP2 Telephone al Once the desired dialed number is entered along with any other desired criteria click the Search button If only a part of the entire number is known a wild card search can be performed The wild card character used is the per cent sign because the asterisk is a valid character on O 2009 by Stancil Corporation all rights reserved 108 TEN 4 Player 7 6 12 7 6 13 the telephone keypad and may therefore be an object of a search If you know only part of the number to be found for example if 123 is somewhere in the string of characters then enter 1
86. n be typed in and a CD ROM can be created that can be replayed even in an automobile CD player Following the same procedure as described above for copying files the following step by step method will create spoken announcement on a CD copy just before the call is heard 2009 by Stancil Corporation all rights reserved More Advanced Procedures 65 Save or export a recording or recordings as a single file For better quality select wav Save As Single File Save in Desktop zl e Buy Documents r My Recent Documents My Network File name 2006 07 05 16 01 08 003 Recorder De Places Save as type Wave file GSM encoded D wa y Cancel Click Save Once it is saved the next window appears Saving Recordings To Single File Saving Recordings to GSM Encoded WAY From 7 6 2006 1 59 50 PM To 7 6 2006 2 51 45 PM Number of recordings included 4 Progress 7 6 2006 2 49 03 PM Cancel Click Burn The Burning dialog box will appear as shown below Once the single calls has finished select the Bum option O 2009 by Stancil Corporation all rights reserved 66 TEN 4 Player Select View aa C Data CD C Data DVD MATSHITA DVD RAM Sw 9571 A112 X Refresh MaxwSpeed N A Buffer size 2 MB MaxRSpeed 12x Date Time Duration FileName Thursday July 06 2006 00 51 55 2006 07 05 16 01 08 003 Recorder wav E Summary Information em IV Inclu
87. ns Pressing the Erase button willerase the currentCD orDVD Please note this option is available ifthe media supports Write Many Times Pressing the Close button will close this dialog box 2009 by Stancil Corporation all rights reserved More Advanced Procedures 63 Include Index File This option is only available on the Data option Checking this option will create an XML file containing data about the recordings being copied IncludeSummary File Thisoption provides the user with the ability to create introduction to the incident Once checked click on the view button and type in yourtext On anaudio CD option the software will use this text to create the firsttrack while a Data CD DVD will copy this as text file to the media Status Bar The Status Bar provides informative information aboutthe media and burning process Adding Additional Files to Data Burning It is possible to add additional files to be burnt to a data media The menu shown below is only visible when this type of drive is selected Select Add and browse your drives to select the additional files which need to be added to the media File Data CD C Data DYD MATSHITA DYD RAM Sw 9571 4111 e Refresh lakarra bear Press the Burn button once you are happy with your selection This will bring up the property windows shown below CD Properties Burn Options Disc Compilation Speed f e al E F Test Write c I Fin
88. ns intact you can apply frequency filters to isolate unknown sounds as well as cut out the caller s identification if required The Analysis Studio is accessed from a right click short cut menu on a selected call 2009 by Stancil Corporation all rights reserved More Advanced Procedures 75 Monday September 02 2002 1 call selected Date Channel Name Time Duration Dialed Digits Incident Type Incident Number Incident A 9 2 2002 SUPY Radio 11 56 54 PM 00 00 20 9 2 2002 DSP4 Radio 11 56 54 PM 00 00 19 Advanced Call Selection 9 2 2002 DSP4 Radio 11 56 31 PM 00 00 10 Save Call 9 2 2002 DSP3 Radio 11 55 11 PM 00 00 25 Burn to CDD 9 2 2002 DSP3 Radio 00 00 39 Evaluate Call Sy a 9 2 2002 DSP3 Radio 11 54 04 PM 00 00 15 Analyze Call 9 2 2002 DSP2 Telephone 11 53 46 PM 00 00 53 Show Hide Columns 9 2 2002 CMP2 11 53 35 PM 00 00 59 GE 9 2 2002 SUPY Radio 11 53 17 PM 00 00 07 a lt TT j Export Results gt Clicking on the Analyze Call option will cause a copy of the selected call to be made and the Analysis Audio Studio will be displayed O 2009 by Stancil Corporation all rights reserved 76 TEN 4 Player TEN 4 Audio Studio File Edit View Action Transform Help No zi Ss vi 2002 09 02 23 54 24 004 Recorder wav recorded on Active Fiter Low Pass y Freq Hz Steepness Apply Low Pass 3Khz Low
89. play control which will loop the play back of the calls The play back will start at the beginning of the selected section and play back until it reaches the end of the selected selection The button is shown below Loop in Multi Channel View In the Multi Channel View looping repeated playback of a section of a call is accomplished by pressing and holding the Shift key while dragging the desired loop area with the mouse pointer The resulting created loop area will be displayed in pink To begin Loop Playback O 2009 by Stancil Corporation all rights reserved 100 TEN 4 Player click on the Loop button not the Play button By pressing Stop other calls can be played by positioning the red play cursor with the mouse pointer To return to Loop function press Stop and then the Loop button The loop area can be cleared by pressing and holding the Shift button while clicking anywhere within the pink loop area 17 03 21 17 04 10 17 05 00 17 05 50 E i A i Ges E D 9 Se Sa ME D So DW aces E WR W Loop in the Multi Channel View Loop in Tabular View In the Tabular View looping of any segment of a single call can be designated by adjusting the end tab markers below the call progress bar 17 10 39 00 00 00 17 11 15 H dl H U D D D I I I I I I i i I A j j D D D I I I I Loop in the Tabular View 7 5 6 Play Button The play button is a play control which will start the play back of the calls
90. rding Stancil Corporation was formed in 1946 and has continually been producing voice recording solutions The company headquarters in Southern California has a proud history of producing solutions for different market sectors If you are interested in learning more about the history of Stancil Corporation please visit our web page at http Awww stancilcorp com history html O 2009 by Stancil Corporation all rights reserved Stancil Corporation TEN 4 Player 2 1 2 2 Introduction The topics in this section provide some basic information about the Player what it is for and what you can do with it Overview gt See Getting help for details on using this Help File and getting more information about the Player gt Study the Introduction and The User Interface sections for an introduction to the program Learning more gt See the Basic Working Procedures section for detailed instructions on using the Player gt See More Advanced Procedures for instructions on more advanced procedures About The Player The Player is the playback client for the Stancil Corporation Voice Recorder It provides powerful but simple to use features easy installation and an accurate reproduction of your voice traffic Getting Help As you would expect Stancil Corporation provides you with plenty of help on every aspect of working with the program Using this help file This file is designed to be used on s
91. s cecveucctentedsassecenei ectveccsacuedad dd 69 ENT RT RT WE 71 Amal SiS StudiO iran 74 Analysis Studio a TTT 74 Applying Filters to a Copy of a Call 2iccccccccccecescesecceceszceecstcatetessastnedescectezsescecgapenzeivedsacy ia erica 76 Inserting Silence to Replace Caller Identification cs cccsccesseeeeeeeeeeeeseeeeseeeseeeesueeeeeeeeseeeesneeesneeneeeenseeeees 79 le le HE EN A ne 82 Evport Nr e nn eege 83 References 87 Advanced Call Selection iii AE ee 87 Search Criteria Advanced Call Selection ssscsscsesseseesseeseeeeenseneseesseessnsseaeseesenesenssaesseesenesneseneseeseensensnaees 87 Calls Found by Advanced Call Selection 89 H Te Be Tt EE 90 Master Volume Control Ir A o A sessueswed veacessscuaeauendenceudecactieeanecaeateceese 90 Individual Channel Volume cio das 91 Move Channel iii ada 91 Controlling the View ooo 92 nl Ke UE ER EVT E oi rd 93 ZOOM O 94 AENA APR A 95 ARA E 95 Help Menu 96 Show Hide CoU S adidas 96 RT EI 97 Play CONTR ONS aa a E A A E 98 REWINd Button PTa E E E E E 98 Previous Call Button an anida 98 PAUSE BUON DE E cnica Giel RH EE Loop Button Play BUON siiicccsccccscsscasivasstieccaisaccasanevaasierbestsausasuaviaidesiadbidsucnsendsanssscpiatdesshasidouasaaseeavesvuisdenebasasesveuveatesndaadiaabendcars Next Call Button e data 101 O 2009 by Stancil Corporation all rights reserved Contents IV 6 Part VIII D JO 0d BO
92. se refer to the Basic Working Procedures section Once you get used to working in the program you will also find plenty of more useful help and support in the More Advanced Procedures section Starting the Player To start the Stancil Player locate and double click on the shortcut icon to the Stancil Player Ten4 Player This can be found on the desktop or go to Start gt Programs gt Stancil Corporation and select TEN 4Player Either option will start the client necessary to playback the recordings Even without reading the TEN 4 Users Manual or these help files you can get started right away using the TEN 4 voice recorder There are two user interfaces Tabular and Multi Channel views If you want to play a call that you see in the Tabular view just double click on it In the Multi Channel view use your mouse pointer to select a time and click If you need help these online help files will answer specific procedural and conceptual questions For more detailed information please refer to the User Manual You can also call our 24x7 help desk at 800 290 4103 A true 24x7 help desk call center is included in your first year warranty whether you have a problem a just a question your warranty includes a real live engineer to talk to any time After the first year warranty maintenance contacts are available that include software upgrades For more information call 888 431 7950 O 2009 by Stancil Corporation all rights reserve
93. so Play Position O 2009 by Stancil Corporation all rights reserved 102 TEN 4 Player 7 6 Search Criteria Both the Tabular and the Multi Channel Views can be used to Search or Tag calls As the default the bottom one third of both screens will display the Search Criteria screen or panel A PCE Ee pura E e a il mmm be Pre Zeen nal Mere vierge dg A Ee Se Wei rasiksa CEPA TT Fard HI Precio 7 6 1 Analog Clock In both the Multi Channel View and the Tabular View with the Tag Control panel showing the Analog Clock becomes a powerful search and visualization tool The default analog clock display will be 12 pm if no call is selected in the Tabular View before switching to the Multi Channel View From the default 12 pm setting the entire 24 hour period of the selected date is displayed with a red cursor exactly in the middle at 12 pm By clicking on and dragging the hour minute or even second hand of the analog clock you can reposition the midpoint of the Multi Channel View to any time within that 24 hour period This dynamic use of the analog clock is especially dramatic and useful when used in conjunction with the Zoom Period Control described below 7 6 2 Back and Forward Searches When performing multiple searches such as by Dialed Number and then changing the time of search and then searching by certain tags each search is saved so you do not have to repeat entering the search
94. t Tools Data Window Help D AHB Se Arial lio DIE Evaluation Play Control within Excel 6 2 2 Excel Spread Sheets Introduction Excel is a Microsoft application and Stancil Corporation makes no warranty on it It does not provide support for this product with its standard support contract Any work involving Excel maybe be billable and please consult your sales representative or call 1 800 290 4103 option 1 if you require more information However to aid you in writing your own Excel templates a description of the standard template Dispatch Review has been included This template can be found on the CD in the folder Excel Templates It has been protected with the password Stancil Defined Names To pass information between the player and Excel requires the following names to be defined in the Excel template These names need to be defined to a cell within the template The default cell settings are shown in brackets in the Viewable column Name Description Viewable O 2009 by Stancil Corporation all rights reserved 70 TEN 4 Player CallDate CallTime Callld Name Position Department URL xcel Dispatchers Review1 View Insert Format _ Tools Data Window Help i Rows Columns Worksheet Chart Eunction Name Picture D Hyperlink Date of the Call Time of the Call Bring up the Name Table The start date of the call Y
95. t can be set for a certain number of seconds after a period of silence in a call to allow for the normal pauses between words in a conversation If a new call starts within the VOX Run On Time the recorder will consider the second call as a part of the first call Normally the correct adjustment can be made to essentially eliminate this condition With analog Off Hook Voltage Detection or digital D Channel record triggering there will always be one call per recording file See Saving Multiple Calls to a Single File for a similar topic when you want to export multiple call to a single file Calls Split Between Two Recording Files In VOX recording mode it is possible to have one call split between two recording files if a pause in a conversation such as being put on hold exceeds the VOX Run On Time With analog Off Hook Voltage Detection each call will always consist of a single file since the recording is stopped by sensing the voltage transient caused by the hook switch rather O 2009 by Stancil Corporation all rights reserved Recording Calls 117 8 10 8 11 8 12 8 13 than by the absence of voice as in VOX Radio Call Recording Usually a TEN 4 recorder is used to record both radio and telephone calls in a Public Safety application TEN 4 records analog radio calls using the VOX recording mode Telephone Call Recording TEN 4 can record analog telephone or radio calls in VOX Off Hook and Continuous Recor
96. t to view Channel Name Started Duration Dialed Digits Trunk ID Radio ID Talk Group Name Incident Type Incident Number Finished Incident Type Unspecified Detailed below are the options available on the toolbar 8 Logoff Tabular Multi Channel x Announce Time Clicking on this icon will logoff the user from TEN 4 application The user will be returned to the logon screen Clicking on this icon when it is not the active display will present the Tabular or list View that will be used for most initial call searches Clicking on the icon when it is not the active display will present the Multi Channel simultaneous play View that will be used to play multiple channels at the same time and or display calls highlighted in the Tabular View for scenario or tactical analysis When enabled the playback will begin and end with a spoken time and date announcement of the beginning and ending times 2009 by Stancil Corporation all rights reserved 98 TEN 4 Player 8 Displays this Help File Help 7 5 Play Controls 7 5 1 Rewind Button The rewind forward button is a play control which will rewind to a new position 5 seconds behind the current position The button is shown below al After pressing the rewind button the current play position will go back 5 seconds lt is important to appreciate the new position may be a time where no calls are present See Also Play Position 7 5
97. t will maintain recording even when there is no audio present 2009 by Stancil Corporation all rights reserved 116 TEN 4 Player 8 6 8 7 8 8 8 9 How to Start Recording Calls With TEN 4 the starting of recording calls is automatic If your recorder is configured for VOX operation recording starts as soon as voice is heard on the telephone line If your recorder is configured for Off Hook Voltage Detection recording will begin as soon as there is the voltage drop across the line associated with a loop start D Channel record triggering is initiated upon detection of the appropriate digital signal Continuous Recording is a condition recording is not actually started by an event since logger will always be in a recording mode How to Stop Recording Calls Stopping recording is automatic with TEN 4 When in VOX mode recording stops when a sufficient period of silence is detected on the telephone line When in Off Hook voltage detection mode recording stops when a voltage transition associated with the telephone handset is placed in the cradle depressing the hook switch and in D Channel triggering mode a digital signal will command recording to stop at the conclusion of a call Multiple Calls in a Single Recording File In VOX recording mode it is possible to have more than one call in a single recording file if a second call has begun very quickly after the first call has ended The VOX Run On Time adjustmen
98. ter 10 10 20 06 PM 10 20 14 PM 00 00 08 4 12 2005 1413 10 19 26 PM 10 20 17 PM 00 00 51 94599393 14 12 2005 P DISP 10 20 14 PM 10 20 25 PM 00 00 11 4 12 2005 Radio Select 7 10 20 14 PM 10 20 25 PM 00 00 11 4722005 Radio Repeter 10 EELER RN 4 12 2005 1443 10 18 57 PM 10 20 30 PM 00 01 33 4 12 2005 Phone Con 2 10 19 08 PM 10 20 31 PM 00 01 23 4 122005 102030 PM 10 20 35 Pl oo0005 OOO RRE 1412 2005 P COURTS 10 20 11 PM 10 20 36 PM 00 00 25 L l A 00 00 00 00 00 00 00 00 00 Play Speed Master Volume Audio Controls Master Volume Control The master volume sets the audio level for the sound card This setting has an effect across all channels Master Volume Moving the slide bar left will decrease the volume while moving the slide bar to the right will increase the volume See Also Individual Channel Volume O 2009 by Stancil Corporation all rights reserved References 91 7 2 2 Individual Channel Volume Each of the playback channel volumes can be changed to provide optimum settings Click and drag the bar left or right to decrease or increase the channel playback volume Changing the channel volume only affects the selected channel and has no affect on the master volume See Also Master Channel Volume 7 2 3 Move Channel The position of channels within the playbar display can be changed to suit your immediate viewing requirements
99. the publisher and the author be liable for any loss of profit or any other commercial damage caused or alleged to have been caused directly or indirectly by this document Printed February 2009 Publisher Stancil Corporation 2644 South Croddy Way Santa Ana California 92704 Tel 1 714 546 2002 Fax 1 714 546 2092 URL http www stancilcorp com email info stancilcorp com TEN 4 Player Table of Contents Part Part Il a P WON Part Ill D AON OA RA ON a zech o 11 Part IV JS OO N Foreword 0 Welcome to Stancil Corporation 2 Introduction 4 About THE Play CM iii dis 4 GOTHIC Help BE A How lo BUY dee EE Ee 6 dE ICT E 7 FCC Statement ita 7 What s New in TEN 4 10 Using the Graphical User Interfaces GUIs the new look Of TEN 4 oooooccccocnnccccnnonoccennonnnannnnos 10 Analysis Studio Clean Up and Analyze Copies of Calls s scccseecsssesesseeeeeeeeeseeeseseeeeeees 11 Distributed Component Architecture ommmciicccnninonscnnnnanercrnrrc rr 12 NET FraMeWorkK iii EES 13 Multi Channel Playback of Any Number of Channels ccsssecceseeeseseeseseeeeneeneesseeseseeeeeesnees 13 Searching Across Midnight ccsecseseesseeeeeseeeeeeeseenaeeeeseeeseaaeseseeeenseeeesaesasaeeeeeneaeseaesaneeeeeees 13 True Instant bereits eeneg 14 Tagging Calls in Progress or in Playback s cccsscssseeeeseeeeeseeseneeeeneeeeeseaeseneeeeeeeeeeseaeseneeeeeeees 14 Incident Scenario
100. those entries in the database such as Direction of the call Start time Duration Incident type Incident number Date etc 17 02 19 17 03 30 17 04 41 17 05 52 17 07 03 17 08 14 17 09 25 e L R Dutgoing Call A L Monday September 02 2002 17 02 38 LR Duration 6 29 Incident Number 134 567 845 Comments Call Tip Information Play Bar Cursor The red Play Bar Cursor displays the time of the call s currently playing By clicking anywhere on the time line you have chosen with the Zoom control the red cursor will appear and playback will start at that point If you wish to play from an earlier or later time all you 2009 by Stancil Corporation all rights reserved 34 TEN 4 Player have to do is point to that time with your mouse pointer and click Play Bar Cursor Right Mouse Button There are more detailed options available to the user on the right mouse button This section provides an overview but more details can be found in the reference section Dn Advanced Call Selection Include Call Skip Silence Zoom All Selected Calls Play All Selected Calls Save s Separate Files Save s Single File Burn to CDIDYD Zoom Period 24 mins Print Results Export Results EREM Deselect All Calls Skip Silence 4 July uvo Se Adyanced Call Selection The ability to quickly select calls for playback from the returned results 2009 by Stancil Corporation all
101. tion will quickly select all your available channels Tag Screen Clicking on the Tag Screen button will change the bottom section of the player to the Tag screen This will provide the screen to enter the tagging information O 2009 by Stancil Corporation all rights reserved 112 TEN 4 Player 7 7 7 7 1 7 7 2 Tags Incident Type Tag control Incident Type DOMESTIC DISTRBANCE y Incident T ype Unspecified DOMESTIC DISTRBANCE DRUNK DRIVER FIRE HIGH RISE FIRE LIFE SAFETY FIRE MULTI RESIDENCE FIRE SINGLE RESIDENCE FORGED STOLEN DOCUMENT GRAND THEFT Incident Number Comments Female injured Notify DA The lower one third of both the Tabular and Multi Channel Views provide either the Tag Control or Search panels From the Tag Control panel you can add tags including Incident Type Your TEN 4 recorder may come with default tags pre installed at the factory or your administrator may create custom often used tags that are available from the drop down menu accessible by clicking on the arrow at the right end of the Incident Type field The menu of tags may include such entries as 211 Armed Robbery or 459 Burglary etc By clicking on the desired menu tag the Incident Type field will be populated with that tag If a call is selected clicking on the Tag Call button will add that tag to the call in the TEN 4 database as a searchable criteria Incident Type Unspecified If you wish to
102. to be repeated then click Stop Next adjust the end tabs located under the O 2009 by Stancil Corporation all rights reserved 44 TEN 4 Player call progress bar to the desired segment Finally click the Loop button to begin playback of the loop portion of the call 17 10 39 17 10 41 17 11 02 00 00 00 17 11 15 V eeeeeeeeeeeeg j dl i A sl I i H H kal 1 D 1 Lees Lu I I Loop in the Tabular View For loop function in the Multi Channel View see Loop Multi Channel 5 3 4 6 Elapsed or In Progress Time The Tabular View features a play time bar indicator that displays the beginning time and end time of the call The middle time display can show either the elapsed time from the beginning of the call or the in progress time You can change from elapsed to in progress time by double clicking on the time display itself 12 05 14 12 05 25 12 05 41 In Progress Time 12 05 14 Elapsed Time 00 00 11 12 05 41 Elapsed Time O 2009 by Stancil Corporation all rights reserved Basic Working Procedures 45 5 3 5 Multi Channel View Playback 5 3 5 1 Multi Channel View Playback Overview The TEN 4 Multi Channel View allows you to simultaneously play any number of channels In other words if you have a 48 channel recorder you can listen to all 48 channels playing at the same time if you desire TENA poyne ds File View Help Logoff Tabular Multi Channel Spoken Time Help
103. to bottom on the date selected on the Calendar The most recent call is at the top as shown above This list of calls can be sorted by ascending or descending order by merely clicking on the column headings e g Date Channel Name Time Duration Dialed Digits etc Channel Selection In the Tabular View as well as the Multi Channel View there is a Search For Calls panel in the lower one third of the screen as the default display Once a call has been located if you want to add a tag to the call s you can easily go to the Tag Calls panel by clicking on that 2009 by Stancil Corporation all rights reserved 30 TEN 4 Player button at the far right If you only need calls from one or just a few channels you can simply unselect the other channels in the Channels List Box to narrow the search then click on the Search Calls button To make channel selection faster and easier there are Select All and Clear buttons provided ria zou sl Here Select All wv CMP1 1 53 59PM 0 wi CMP2 CMP3 Wax E A MEN wi DSP1 Radio DSP1 Telephone wi DSP2 Radio Y Wl DSP2 Telephone y K Channel Selection Right Mouse Button There are more detailed options available to the user on the right mouse button This section provides an overview but more details can be found in the reference section 2009 by Stancil Corporation all rights reserved Basic Working Proc
104. to see which calls have been selected Calls are individually unselected in the same manner move the mouse over the call and clicking on the call with the Ctrl button pressed down Once unselected the calls will lose the thin red border O 2009 by Stancil Corporation all rights reserved References 93 Selecting a Range of Calls e Use the mouse and keyboard to select a range of calls Again calls can individually be unselected by moving the mouse over the call and clicking on the call with the Ctrl button pressed down 7 3 2 Play Position The current play position is current time of play back It is visually shown in two ways and in most cases they will be identical The two visual play positions are shown below 12 05 25 This first visual representation is a digital time display and is shown in the center of the play back screen The time increments for every second the calls are played back The second visual representation is a graphical bar which progresses across the multi channel view as the calls are played back O 2009 by Stancil Corporation all rights reserved 94 TEN 4 Player 7 3 3 Zoom The Zoom control allows you to zoom in on any time period of interest At the far right side of the control all the calls in an entire 24 hour day are displayed By moving the slider all the way to the left the full screen will display just one minute divided into six ten second t
105. ular display click on the call with the left mouse button and then select Evaluate call from the right mouse button 9 2 2002 SUP Radio 9 2 2002 DSP4 Radio 9 2 2002 CMP3 9 2 2002 DSP4 Radio 19 2 2002 CMP4 9 2 2002 CMP4 19 2 2002 CMP4 9 2 2002 DSP2 Radio 12 55 4A Entering Basic Details RER SE Channel Name EXC a EC Dialed Digits 55 50 EM opp 12 55 46 PM 12 55 12 56 32 PM 12 56 12 57 05 PM 12 57 12 57 39 PM 12 58 12 58 08 PM 12 58 12 58 24 PM 12 58 12 58 52 PM 12 59 SI DSP3 Radio e PM 12 59 4 ARANA Selecting a call for evaluation 02 2002 1 call selected Advanced Call mm Save Call Burn to CDIDYD Evaluate Call Analyze Call Show Hide Columns Print Results Export Results Diao Cran Sc I Ka ISS 12 5R R5A The second step is to enter some basic information about the call to be evaluated These are necessary fields which are required by Excel Shown below in a example of how the form should be filled in O 2009 by Stancil Corporation all rights reserved More Advanced Procedures 73 Eva pate Call Evaluating call 2002 09 02 1 2 55 46 010 Recorder wav Name Man s SS Position Dispatcher Department Dispatcher Communication Reports to David Smith SS ss Template Dispatchers Review X Help Evaluate Cancel am Gs E ee pm Comments Evaluate D
106. umber wi DSP1 Radio ANI y o DSP1 Telephone wi DSP2 Radio ALI wi DSP2 Telephone x Search by Incident Type If a recorded call has previously been tagged with an Incident Type tag you can search by using the drop down menu The content of this menu may be customized through the Administrator Client Current Date and Time em e PROWLER RAPE RESCUE SHOOTING STABBING SUBJECT STOP Keep Selected SUICIDE ATTEMPT SUICIDE SUSPICIOUS CIRCS SUBJECTS VEHI Y Tags Incident Type Incident Number Comments Click on the arrow at the right hand side of the Incident Type box a drop down menu list will be revealed from which the appropriate tag can be selected If the Incident Type drop down menu does not contain an appropriate tag you may enter a free from alphanumeric tag in the Incident Type Unspecified field To search for such a tag eliminate the entry in the Incident Type field of Search Criteria and enter the tag value to be found and then click Search 2009 by Stancil Corporation all rights reserved 110 TEN 4 Player 7 6 15 7 6 16 7 6 17 Search by Incident Type Unspecified To search for an Incident Type Unspecified tag go to the Incident Type drop down menu and select all then type over the highlighted all with all or part of the tag When typing over all be sure that it is highlighted dark blue Search by Incident Number If a pre
107. ve you an idea of the power of importing search results into other applications Help in Importing data into other applications may be a chargeable item Please consult your sales representative or call 1 800 290 4103 option 1 for more information Open Excel and ensure a worksheet is open The menu option shown below will be available Data Window Help BY sort 10 B7U Filter gt Subtotals EERE K Validation Text to Columns ig PivotTable and PivotChart Report H List al New Web Query XML gt New Database Query im lt lt Importing External Data O 2009 by Stancil Corporation all rights reserved More Advanced Procedures 85 Text Import Wizard Step 1 of 3 2JES Text Import Wizard Step 2 of 3 RJ The Text Wizard has determined that your data is Delimited This screen lets you set the delimiters your data contains You can see If this is correct choose Next or choose the data type that best describes your data how your text is affected in the preview below Original data type Choose ppt feet rta Delimiters Gei E Characters such as commas or tabs separate each field Z Tab San gt O Fixed width Fields are aligned in columns with spaces between each field C other mia Start import at row 1 File origin 437 OEM United States
108. viously recorded call has been tagged with an Incident Number you can search for it by typing the number in the Incident Number box Current Date and Time Tags Incident Type en Incident Number 784463 Comments Keep Selected Calls Search Clear Search By clicking on the Search Calls button all calls with the chosen Incident Number will be presented If only a part of the entire number is known a wild card search can be performed The wild card character used is the per cent sign because the asterisk is a valid character on the telephone keypad and may therefore be an object of a search If you know only part of the number to be found for example if 123 is somewhere in the string of characters then enter 123 and then select Search Search by Comments If a previously recorded call has been tagged with comments you can search for it by typing all or some of the text into the Comments box O 2009 by Stancil Corporation all rights reserved References 111 7 6 18 7 6 19 7 6 20 Current Date and Time Tags Incident Type en K Incident Number Comments ia speed chase Keep Selected Calls J Search Clear Search Clicking on the Search Calls button will cause the display of all calls with matching comments Search Button Clicking on the Search button performs a search using the currently entered parameters Select All Clicking on the Select All op
109. with references to the relevant topics in the Procedures sections 7 4 1 View Menu The view menu is used to switch between the Tabular and Multi Channel view The current selection is disabled and is synchronized with the toolbar option The example below shows the current view is Tabular and where the user can change the view to Multi channel 2009 by Stancil Corporation all rights reserved 96 TEN 4 Player 7 4 2 7 4 3 W Stancil Corporation Playback File View Help Tabular Multi channel Logoff Tabular Mi Date Channel Name Help Menu The available options on the help menu are Contents provides access to this Help File Contents In addition this menu also contains a number of links to specific important information Index Displays this Help File About Brings up the about box for the player File View Help Contents 8 Index Logoff About Player Date Channel Name UUB US 16 SIN Show Hide Columns This option enables you to select which columns are visible in the tabular display You can simply change the order of your columns by dragging them left or right Please note your selection will be saved when you exit the player Shown below is the column configuration screen 2009 by Stancil Corporation all rights reserved References 97 7 4 4 Toolbar Show or Hide Columns Please select the columns that you wan
110. y move to the tag screen click on the shown on the figure above and the bottom half of the screen will change to following figure O 2009 by Stancil Corporation all rights reserved Quick Start Tutorials 25 ation Playback Client ARMED ROBBERY a wn RD 67 10013 20 2 ind aas sz zs Tagging Calls Enter in the desired tags as shown in the figure above The example below Incident Type was set to ARMED ROBBERY and the Incident Number was set to 123 567 845 Clicking on the Tabular changes the view and you will see the tags are automatically added to the tabular display Channel Name Started Finished Duration Dialed Digits Incident Type Incident Number Incident Type Unspecified Comments Date E 5 5 M MED ROBE 1 5 9 2 2002 rcc freq 6 5 02 48 PM 5 03 32PM 00 00 44 9 2 2002 DSP3 Radio 5 03 17 PM 5 03 31 PM 00 00 14 9 2 2002 DSP4 Radio 5 03 21 PM 5 04 12 PM 00 00 51 9 2 2002 rec freq 4 5 03 32 PM 5 03 38 PM 00 00 06 E 2 DSP2 Radio 00 00 32 ARMED ROBE 134 567 845 9 2 2002 SUPY Radio 5 03 59PM 5 04 14 PM 00 00 15 9 2 2002 CMP2 5 04 04 PM 5 04 29 PM 00 00 25 9 2 2002 SUPY Radio 5 04 15 PM 5 04 23 PM 00 00 08 9 2 2002 DSP4 Radio 5 04 15 PM 5 04 23 PM 00 00 08 3 2 2002 gan ARMED ROBE 9 2 2002 DSP2Rado 504 25PM 5 0442 PM 000017 ARMED ROBE 1345 9 2 2002 CMP3 5 04 42 PM 5 04 55 PM 00 00 13 13107964678 9 2 2002 CMP2 5 04 44 PM
111. ying these sections is not absolutely essential but it will make it much easier for you to use the player efficiently and effectively There are extensive cross references and links to the Procedures sections so you can always find the instructions you need to show how to do what is being described in the reference topics 7 1 Advanced Call Selection This section discusses the Advanced Call Selection option This option provides a quick and easy way of highlighting calls for playback once the searching has returned the found calls This option is typically used in Trunked Radio installations 7 1 1 Search Criteria Advanced Call Selection The Advanced Call Selection feature provides a method of selecting and highlighting certain calls within the displayed search results For example if you search for all the calls on April 12 2005 your search results are displayed From there the Advanced Call Selection allows you to select a subset of those calls to be highlighted for special consideration For example with trunked radio there may well be many thousands of calls recorded on any given day the search results of April 12 2005 However if you just want to highlight and then play the calls between the Radio IDs of a certain talk group you would use the Advance Call Selection Once the chosen calls are highlighted clicking on the Play control will produce playback of only those calls selected by the Advanced Call Selection feature You can thin

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