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Operate basic security equipment

1. User Instructions See the following online information e http Awww wi ltd com security Scanning and Screening X Ray and Sc reening Systems Baggage Scanners WG 156545 X Ray Hand Baggage Scanner e _ http www protectwest com au manuals Ademco 20Vista2050 20user 20manual pdf e httpo www adtsecurity com au home security resource centre alarm panel user manuals ASEAN 2013 Trainee Manual Operate basic security equipment Element 2 Operate security equipment 2 4 Monitor surveillance equipment Introduction Conducting patrols and monitoring surveillance equipment are usually the two primary duties of security staff This section discusses the common generic activities involved in monitoring surveillance equipment Unique nature of surveillance equipment Surveillance equipment systems and technology will vary between venues There is also no precise definition of exactly what monitoring is or what surveillance equipment is Monitoring defined These notes define monitoring of surveillance equipment as A combination of observations relevant to the security systems and technology deployed in the workplace Monitoring activities Practical workplace need coupled with the above definition means monitoring activities will include e Using your basic senses for example Watching for visual alarms flashing lights illuminated i displays Lis
2. all types all fixtures and fittings e All audible alarms this should be done remotely and locally Remotely refers to initiating an alarm at the control panel and verifying the required indicator is showing Locally refers activating the alarm at the point where the initiating device is located oy for example opening an alarmed door to verify the alarm sounds and verifying The alarm has sounded at the door The control panel is indicating the alarm has been activated e Operation of all shut off valves for gas water and electricity e All visual alarms by physically observing they are working as required and not just assuming they are working because an indicator light in the control room says they are e All levels of alarms for example alarms may have different sequences or tones to indicate various levels of alert such as FIRE Stage 1 indicates for example There is a fire in the building but there is no need to evacuate Stage 2 indicates There is a fire in the building and there may be a need to evacuate Stage 3 indicates Evacuate now Standard requirements The following are SOP when undertaking testing of systems e Certified and accredited testers must be used where specified by law or manufacturer s instructions e Notify the authorities police and fire you are conducting a test or a drill to avoid an emergency response when ther
3. Introduction to trainee manual e Front Office e Travel Agencies e Tour Operations All of these competency standards are available for you to look at In fact you will find a summary of each one at the beginning of each Trainee Manual under the heading Unit Descriptor The unit descriptor describes the content of the unit you will be studying in the Trainee Manual and provides a table of contents which are divided up into Elements and Performance Criteria An element is a description of one aspect of what has to be achieved in the workplace The Performance Criteria below each element details the level of performance that needs to be demonstrated to be declared competent There are other components of the competency standard e Unit Title statement about what is to be done in the workplace e Unit Number unique number identifying the particular competency e Nominal hours number of classroom or practical hours usually needed to complete the competency We call them nominal hours because they can vary e g sometimes it will take an individual less time to complete a unit of competency because he she has prior knowledge or work experience in that area The final heading you will see before you start reading the Trainee Manual is the Assessment Matrix Competency based assessment requires trainees to be assessed in at least 2 3 different ways one of which must be practical This section outlines t
4. Callin extra security officers to provide additional security coverage e Contact the authorities this can mean Notifying the police where intruder systems have gone down Advising the fire authorities win situations where the fire monitoring system has failed e Initiate an alternate security strategy to deal with the situation most venues will have a set of contingency plans developed to deal with situations where major security systems fail Generic options include Increased foot patrols Higher levels of awareness Increased checks and inspections ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Important considerations In these circumstances e Respond quickly e Stay within your designated scope of authority but you will be expected to exercise common sense and initiative this is a fine balancing act but one management will expect you to discharge e Notify others communication with internal and external personnel is critical e Be ready to limit normal activities as required in order to respond effectively This may include Closing some entry and exit points or making sure there is only one ingress egress point Prohibiting vehicle access to nominated areas Restricting access to high risk areas e Record the situation take notes of what happened and your actions note times and who was involved
5. Equipment faults log this is used to report operational faults in systems and equipment and to record action taken to record diagnoses Testing and inspection records which Provide evidence of inspections tests having been undertaken Highlight areas where problems issues have been identified for further action follow up Witness statements taken when members of the public are prepare to make statements regarding what they observed when an event incident or offence took place Members of the public customers or guest are under no obligation to make witness statements Recommendations for action this is a form allowing staff to formally convey suggestions and ideas for issues such as Changes to SOPs Introduction of new SOPs Replacement of items Disposal of faulty or damaged equipment Purchase of new or different items and equipment Request for training identifying the training required Such as initial training top up training or refresher training and the items equipment and or systems involved This training request may also identify ancillary areas in which training is required these areas may include First aid Maintenance and service ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Work Projects It is a requirement of this Unit you complete Work Projects as advised by your Traine
6. If the operator does not detect the item the software will record this operator error so management can identify whether the operator requires training or should be replaced by someone else Situational Awareness The combination of the above should produce a situation where you are fully aware of everything happening in your environment this is referred to as Situational awareness Situational awareness may be seen as being completely aware of the environment situation you are in and knowing if it is changing how it is changing and why it is changing Situational awareness relies heavily on e Keeping your eyes and ears open to keep the inflow of information coming in to you your senses e Analysing everything What was that noise Why did the noise happen Where did it come from What does it indicate What action do need to take in response Situational awareness is the basis for e Determining threat situations e Identifying action needing to be taken e Identifying what is normal and things are not normal e Prompt and effective responses ASEAN 2013 38 Trainee Manual Operate basic security equipment Element 2 Operate security equipment 2 5 Test alarm sectors according to assignment instructions Introduction For alarm systems to be effective you must know they are operating as intended This section looks at system testing introducing the concept of testing alarm
7. use cameras to record physical evidence e Actively participate in the de brief which normally follows such situations to provide information which may be able to be used to Prevent a recurrence Enhance future responses to similar situations 3 5 Complete internal records and reports relating to security Introduction At all times there is a need to complete internal records and reports as required by the venue This section identifies examples of documentation which may need to be completed and describes the matters which need to be recorded Background information In relation to the need to complete internal records and reports e These vary between venues what is required in one venue is not required in another what does not have to be reported and recorded in one premises does have to be reported and recorded elsewhere e Itis important to complete the documents in a timely manner in practice this means filling in reports and records immediately after an incident event or nominated activity e Completed documentation needs to be forwarded there is always a need to file a form or hand it in to a designated person department ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Accuracy is vital it is essential you take the time to make sure all the details information as well as statistical data is correct
8. Association 1971 Security distributing amp marketing Cahners Pub Co Boston MA Singapore Hotel Association amp Singapore Police Force amp Singapore National Crime Prevention Council 2003 Hotel security the SHA manual SHA Hospitality Press Singapore Smith Harry Harold F 1993 Hotel security C C Thomas Springfield IIl U S A ASEAN 2013 Trainee Manual Operate basic security equipment Recommended reading ASEAN 2013 Trainee Manual Operate basic security equipment Trainee evaluation sheet Trainee evaluation sheet Operate basic security equipment The following statements are about the competency you have just completed Don t Do Not Does Not Know Agree Apply Please tick the appropriate box Agree There was too much in this competency to cover without rushing scenes S S a memes 2 STS E DONNEES D STS e The competency allowed me to use my own SRE initiative presente POP ee a PP ee TE pete D TRS TE monem PO Pee Te ce PPPOE Te Enough equipment was available and it worked well ASEAN 2013 Trainee Manual Operate basic security equipment Trainee evaluation sheet evaluation sheet The best things about this unit were The worst things about this unit were The things you should change in this unit are ASEAN 2013 Trainee Manual Operate basic security equipment William Angliss Institute Specialist centre Austr
9. Projects Written Questions and Oral Questions Work Written Oral Projects Questions Questions Element 1 Select and prepare security equipment for use Perform pre operational checks to equipment 1 1 2 1 3 Identify rectify or replace faulty and damaged 1 2 9 10 11 3 equipment 1 3 12 13 4 2 1 14 15 16 5 2 2 17 20 2 2 21 22 23 7 2 2 24 25 oe 26 27 3 1 10 3 1 11 3 2 12 Identify and access security equipment to complete designated tasks in accordance with assignment instructions and organisational requirements s _ NO 1 4 Identify and notify the need for training to the appropriate person Element 2 Operate security equipment 2 1 Operate security equipment 2 2 Comply with all legislated and internal requirements 2 3 Operate security equipment in a safe and controlled manner 2 4 Monitor surveillance equipment 2 5 Test alarm sectors according to assignment instructions Element 3 Maintain security equipment and resources 3 1 Return security equipment to operational condition 3 2 Clean maintain and store security tools and equipment 3 3 Report faulty or damaged security equipment and items 3 4 Arrange back up systems for faulty or damaged security equipment and items 13 3 5 Complete internal records and reports relating 3 14 to security ASEAN 2013 Trainee Manual Operate basic security equipment Assessment mat
10. Walk through and conveyor belt scanners Conducting system checks which relates to Scheduling and implementing regular system checks to check for correct operation of the system and alerts alarms Running system diagnostic checks Cleaning component parts Verifying actual coverage by the system is in accordance with expected required coverage Green lights and red lights referring to visual monitoring of system displays which indicate as appropriate to different systems Normal operation nothing detected Issues and alerts to be investigated Testing such as verifying alarms are operational surveillance cameras can be remotely controlled test packages are run through X ray machines and scanners e Completing necessary logs forms and registers these have to be completed to provide evidence of actions such as All activities identified described immediately above Responses to system alerts and alarms hal Corrective action taken to address identified problems with systems technology a CAR may need to be completed Itis vital you understand it is never sufficient just to respond to a situation you also have to record your response as evidence of your action e Checking and assessing system data and records to verify Required information is being captured Reliability of system for capturing the data Accuracy of data being re
11. a Security Officer un trained in servicing or repairing systems and equipment your practical actions in returning items back to operational condition when damage or a fault is detected are very limited Options include e Notifying others to come and assess the situation and make necessary repairs this may mean contacting Head Office the manufacturer your Maintenance department or a designated service provider or security technician or consultant Remember you can only do this within your designated scope of authority so in some cases you will have to report or refer the issue for someone else to action ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources e Obtaining a replacement item and taking the faulty damaged item away out of service or off line e Using common sense combined with any relevant experience and training to for example Remove whatever is causing the problem fault or damage and then testing the item VA Re set the piece of equipment or system where this z S Do a facility exists non operational security equipment can lt sometimes be the result of some internal problem or 4 conflict An option to re setting the item where no re set facility exists may be to turn it off wait 20 seconds and then turn E it back on again e aking whatever action appears logical at the time and given the circumstances you a
12. a security officer to check in contact someone e Public address systems can be used to communicate generally with customers or the systems can be used in defined areas sections sectors only e Megaphones for communicating with the public where the PA system does not operate as an alternative to the PA system or during emergencies and evacuations ASEAN 2013 10 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use Office equipment Office equipment is needed to support the efforts of security staff by providing the standard services required by all departments workers in a venue All venues with a security staff will have a dedicated office which will contain traditional equipment such as e Desks chairs cupboards shelving e Computers with internet connection for general administrative tasks e Printers to produce hard copies of reports plans assignments e Facsimile machines to provide a back up for email communication e White boards for planning and messages e Photocopiers for reproducing necessary documents e TV monitor for replaying surveillance vision e Filing cabinets Personal protective equipment and clothing A wide range of PPE and clothing is available for use by security staff These items will be identified in section 2 1 Vehicles Deepening on size location and layout of the property there can
13. and maintenance on items specifying what was done when it was done and who did it This form is required when maintenance is undertaken by internal staff or an external provider Time sheets detailing hours worked for a shift a time clock may replace the need to complete a paper based time sheet Task assignments at the end of the allocated assignment Job cards when allocated work inspections repairs replacements have been finalised this record will detail Who did the job Time taken ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Materials used Parts and components replaced These details enable costing of work done Patrol reports at the end of vehicle and foot patrols completed at the end of the patrol or end of shift to record times and routes as well as operational details Suspicious person report completed at the end of the patrol end of shift or after having responded to a call from venue staff to investigate Incident report to record details relating to an incident which has occurred in the venue CCTV surveillance records to identify discs tapes stored maintained for different dates times and locations cameras Alarm reports identifying activated alarms locations times and causes including false alarms Response reports detailing action taken in response to alarms and calls for assistance
14. answer the question or is padded with irrelevant material In summary remember to e Plan ahead e Beclear and concise e Answer the question e Proofread the final draft 3 Presenting Written Work Types of written work Students may be asked to write e Short and long reports e Essays e Records of interviews e Questionnaires e Business letters e Resumes Format All written work should be presented on A4 paper single sided with a left hand margin If work is word processed one and a half or double spacing should be used Handwritten work must be legible and should also be well spaced to allow for ease of reading New paragraphs should not be indented but should be separated by a space Pages must be numbered If headings are also to be numbered students should use a logical and sequential system of numbering ASEAN 2013 Trainee Manual Operate basic security equipment Presentation of writen work of written work Cover Sheet All written work should be submitted with a cover sheet stapled to the front that contains e The student s name and student number e The name of the class unit e The due date of the work e The title of the work e The teacher s name e A signed declaration that the work does not involve plagiarism Keeping a Copy Students must keep a copy of the written work in case it is lost This rarely happens but it can be disastrous if a copy has not been kept Inclusive la
15. as to the internal requirements security staff are expected to comply with when performing their duties e Exercise personal control at all times customers can be very abusive and even antagonistic but it is important you control your response and never resort to verbal or physical abuse e Use tact and diplomacy at all times when interacting with members of the public e Focus on the use of appropriate communication and interpersonal skills Such as discussion mediation conflict resolution negotiation rather than physical alternatives or the use of force e Communicate in a polite and respectful manner using moderate language and avoiding offensive language and swearing e Act fairly towards all guests and members of the public do not discriminate on the basis of for example age gender race or religion e Use restraint when a physical response is necessary you never have the right to use more than reasonable force to address a situation threat e Refrain from searching people e Only use security items for their intended purpose e Observe the requirements of the venue Privacy and Confidentiality policies at all times e Never discuss revenue occupancy levels or matters to do with security cash movement asset protection protocols guards patrols routes alarms position of cameras response plans options with anyone e Do not discuss security related matters or responses to incidents threats with the media
16. basis for civil action against offenders e Deter threats many people will withdraw if they believe they are being filmed e Record details occurrences during an event incident which can be used later for analysis identification and examination investigation Designated tasks The tasks security personnel are required to undertake include e Conducting routine security monitoring of the premises these can include Regular foot and vehicle patrols Static guard duties providing a visible presence at an entrance or designated location ASEAN 2013 14 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use Performing crowd control duties which can include Directing people Controlling vehicle movement which can include controlling parking and traffic speed Preventing access to certain areas Deterring and responding to unacceptable behaviour Assisting patrons as required Undertaking screening activities of people and or property which may involve Operating luggage X ray machine Policing electronic doorways frames Using hand held wands Inspecting and checking vehicles Checking identification of customers with reference to Ensuring under age people to not enter licensed areas Only authorised persons are on the premises Escorting people to Protect individuals or groups Safeguard their property D
17. be equipped with equipment which worked functions when needed e Not ensuring you have fully operational equipment may be interpreted as a breach of your Duty of Care obligations Never assume an item is fit to use simply because e Someone else just handed it in at the end of their shift e Nothing has been documented about it ASEAN 2013 18 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use e tis or it looks new e It has never been a problem in the past There is nothing worse or potentially more dangerous even fatal than reaching for an item of equipment only to find it does not work as expected Pre operational checks There are a wide variety of activities comprising pre operational checks and most people would not appreciate what is involved Standard activities include e Checking log books and maintenance registers to see if items have been logged as presenting problem operational issues recently Where there are multiple items of the same type such as torches handcuffs batons or pepper OC spray they will each have their own individual identifier or number to distinguish one item from another e Reading referring to manufacturer s instructions where you are not familiar with all the aspects of an item such as a conveyor X ray machine you will need to read these instructions in order to Identify the checks or tests which need
18. items to e Optimize operational performance e Enhance appearance of items so they look good to customers guests There is no doubt guesis infer things from the appearance condition of security equipment They have much more confidence in the venue and its ability to safeguard them where they see clean and properly maintained security equipment Cleaning instructions for most small items of security equipment are to be found in the User Manual Instruction Manual which accompanies purchase of the item Cleaning basics are e Use only designated chemicals for cleaning certain items demand certain cleaning agents e Use only designated cleaning products some items can be cleaned using a cloth and some for example require a brush e Adhere to required cleaning schedule for each item if a cleaning schedule does not exist develop one e Cleaning of items should be allocated to specified staff members so everyone knows what they have responsibility for and to ensure no item is omitted from the cleaning regime e Cleaning is a task which should be given the appropriate time this means cleaning of security items needs to be time tables into normal duties and not treated as something which is done if there is time e Cleaning of many items should be scheduled and undertaken during quiet times this can mean it needs to be done during low periods and or at night Online information Visit the following
19. sectors Need to test all alarms Alarms must be regularly tested to ensure they are operating as intended Undertaking these tests is part of responsible management and duty of care obligations To be effective all systems must be tested This means testing needs to be undertaken on all systems to which alarms are attached this means testing can extend beyond the traditional security systems into other systems which monitor building performance Sometimes testing is performed by the Maintenance department sometimes by external consultants service providers and sometimes all systems testing is integrated into the work of security staff Systems which may need to be checked include e Fire alarms e Smoke and heat detectors e Intruder alarms including local alarms on fire doors exits which are triggered when the door is opened e Alarm boards and VDUs e CCTV including checks on Infrared security cameras so called night vision cameras Dome eye in the sky cameras P network cameras with remote control tilt pan and zoom Any wireless cameras usually retained only for special security spying special investigation work e Comms including PA e EAS systems e Key access and locking systems for guest rooms including card based RFID systems offering controlled access to for example elevators gymnasium and other restricted internal areas e Motion sensors e On premise sa
20. 1 HSS CL4 03 Nominal Hours 30 Element 1 Select and prepare security equipment for use Performance Criteria 1 1 Identify and access security equipment to complete designated tasks in accordance with assignment instructions and organisational requirements 1 2 Perform pre operational checks to equipment 1 3 Identify rectify or replace faulty and damaged equipment 1 4 Identify and notify the need for training to the appropriate person Element 2 Operate security equipment Performance Criteria 2 1 Select use and maintain appropriate personal protective equipment and clothing 2 2 Comply with all legislated and internal requirements 2 3 Operate security equipment in a safe and controlled manner 2 4 Monitor surveillance equipment 2 5 Test alarm sectors according to assignment instructions Element 3 Maintain security equipment and resources Performance Criteria 3 1 Return security equipment to operational condition 3 2 Clean maintain and store security tools and equipment 3 3 Report faulty or damaged security equipment and items 3 4 Arrange back up systems for faulty or damaged security equipment and items 3 5 Complete internal records and reports relating to security ASEAN 2013 Trainee Manual Operate basic security equipment Unit descriptor ASEAN 2013 Trainee Manual Operate basic security equipment Assessment matrix Assessment matrix Showing mapping of Performance Criteria against Work
21. 13 Trainee Manual Operate basic security equipment Introduction to trainee manual Introduction to trainee manual To the Trainee Congratulations on joining this course This Trainee Manual is one part of a toolbox which is a resource provided to trainees trainers and assessors to help you become competent in various areas of your work The toolbox consists of three elements e A Trainee Manual for you to read and study at home or in class e A Trainer Guide with Power Point slides to help your Trainer explain the content of the training material and provide class activities to help with practice e An Assessment Manual which provides your Assessor with oral and written questions and other assessment tasks to establish whether or not you have achieved competency The first thing you may notice is that this training program and the information you find in the Trainee Manual seems different to the textbooks you have used previously This is because the method of instruction and examination is different The method used is called Competency based training CBT and Competency based assessment CBA CBT and CBA is the training and assessment system chosen by ASEAN Association of South East Asian Nations to train people to work in the tourism and hospitality industry throughout all the ASEAN member states What is the CBT and CBA system and why has it been adopted by ASEAN CBT is a way of training that concentrates on
22. Names of staff with contact details e Urgency of the request for training e Specification of the type nature of the training required ASEAN 2013 DA Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use Work Projects It is a requirement of this Unit you complete Work Projects as advised by your Trainer You must submit documentation suitable evidence or other relevant proof of completion of the project to your Trainer by the agreed date 1 1 Interview a Security Officer or other appropriate person from a venue and prepare a written submission which details the following e Security items and equipment used at the venue e What those items are used for e Pre operational checks made on each item 1 2 Name one item of security equipment identified in your answer to Work Project 1 1 and contact a venue a security company provider or the manufacturer and prepare a report which e Lists common faults problems with the item e Explains how to identify the faults problems e Describes action that can be taken to rectify those faults problems 1 3 Contact a local venue and or local authorities and identify mandatory training required for those who wish to work as a Security Officer ASEAN 2013 Trainee Manual 25 Operate basic security equipment Element 1 Select and prepare security equipment for use Summary Select and prepare security equipment f
23. Operate basic security equipment D1 HSS CL4 03 Trainee Manual Anglis GiISS Australian AID Project Base William Angliss Institute of TAFE 555 La Trobe Street Melbourne 3000 Victoria Telephone 03 9606 2111 Facsimile 03 9670 1330 Acknowledgements Project Director Wayne Crosbie Chief Writer Alan Hickman Subject Writer Alan Hickman Project Manager Editor Alan Maguire DTP Production Daniel Chee Mai Vu The Association of Southeast Asian Nations ASEAN was established on 8 August 1967 The Member States of the Association are Brunei Darussalam Cambodia Indonesia Lao PDR Malaysia Myanmar Philippines Singapore Thailand and Viet Nam The ASEAN Secretariat is based in Jakarta Indonesia General Information on ASEAN appears online at the ASEAN Website www asean org All text is produced by William Angliss Institute of TAFE for the ASEAN Project on Toolbox Development for Front Office Food and Beverage Services and Food Production Divisions This publication is supported by Australian Aid through the ASEAN Australia Development Cooperation Program Phase II AADCP Il Copyright Association of Southeast Asian Nations ASEAN 2013 All rights reserved Disclaimer Every effort has been made to ensure that this publication is free from errors or omissions However you should conduct your own enquiries and seek professional advice before relying on any fact statement or matter cont
24. Running diagnostics on nominated systems which will self diagnose issues Making test transmissions on two way radio Weapons Are loaded spare ammunition is available as permitted Mechanisms works Verifying charge on cell phone Verifying charge on rechargeable torch Shaking sprays to determine if contents are sufficient for shift upcoming assignment 1 3 Identify rectify or replace faulty and damaged equipment Introduction If an item is identified as being faulty or damaged during a pre operational check it must be rectified or replaced This section addresses activities involved in this process Identifying faulty or damaged equipment Faulty or damaged equipment may be identified e As a result of pre operational checks e When reported to you by other staff e When flagged by the system as needing attention Examples of faulty or damaged equipment There is a very liberal interpretation of what constitutes faulty or damaged equipment Items do not need to be broken to require attention ASEAN 2013 20 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use Examples of faulty and damaged equipment can include e Missing items these can be tems which have been removed for repair or service that is they may have been returned to the manufacturer or supplier for service or they may be with the Maintenance depar
25. aff who are not armed should include e Pager holder with pager e Flashlight holder with torch e Asp baton holder with asp or baton e Handcuff pouch with handcuffs e Comms holster for radio e Medical pouch containing disposable gloves and CPR mask e OC spray carrier with spray e Key holder with handcuff keys and other keys as required e Camera case pouch with camera e Knife holder with knife A duty belt for an armed officer will add a pistol and holster plus one or two magazine pouch to house an extra clip of ammunition The duty belt is attached to your normal belt by a number six to eight of belt keepers The duty belt does not replace the belt you use in your trousers A word about neck ties Many most uniforms for security staff do not require the wearing of neck ties Where they are required they should always be of the clip on type so they pull off if someone grabs them This prevents an aggressor being able to pull you towards them when they grab your tie Maintenance for PPE The generic requirements for maintaining PPE are e Inspect after reach use e Clean after each use e Replace or repair when damaged the preference is for replacement e Follow manufacturer s instructions e For battery powered items Re charge as required Fit with new batteries as required e Return items to designated storage locations after maintenance cleaning so they are availa
26. ained in this book ASEAN Secretariat and William Angliss Institute of TAFE are not responsible for any injury loss or damage as a result of material included or omitted from this course Information in this module is current at the time of publication Time of publication is indicated in the date stamp at the bottom of each page Some images appearing in this resource have been purchased from various stock photography suppliers and other third party copyright owners and as such are non transferable and non exclusive Additional images have been sourced from Flickr and are used under http creativecommons org licenses by 2 0 deed en http www sxc hu File name TM_Operate_basic_security_equipment_180413 docx Australian William g AID Angliss Table of contents Introduction to trainee MANUAL ccccceccceeccceeeceuceceecceeeceueeseeecsusesseecsucecsuessseessuseseeesees 1 COS S GUI STON ne 3 PATTERNS RATES QUE atic a R E e ee ee ee 5 OSS NY aes pastes ces E 7 Element 1 Select and prepare security equipment for USE cccceecceeeeeeeeeeeeeeteeeeeeees 9 Element 2 Operate security equipment sise 27 Element 3 Maintain security equipment and resources ccceccseeeseeeseeeneeeneeeneeeneeenes 47 Presentation ON TIME NINONRSS cena am ne tm ent tem et ee titene 61 Recommended reading sise 63 Trainee evaluation sheet sisi 65 ASEAN 2013 Trainee Manual Operate basic security equipment ASEAN 20
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28. alised ASEAN 2013 Trainee Manual 17 Operate basic security equipment Element 1 Select and prepare security equipment for use Online information Equipment and items e http www alibaba com showroom hotel security equipment html e http www motorola com e http www systemteq com hotel security htm e http weien en alibaba com product 370593456 200123753 hotel security equipment GC 1001 html e http Awww digisec com resort_facilities htm e http www alibaba com showroom hotel security equipment html e http w3 siemens com market specific global en hospitality hotels resorts casinos hotel safety security hotel security pages hotel security aspx Using fire extinguishers e http www youtube com watch v ZCSms jyOao e http www youtube com watch v OwahXwltLRY 1 2 Perform pre operational checks to equipment Introduction All security equipment must be checked before it is used This section stresses the need for these checks and describes what Is involved Importance of checks Security equipment must be checked e Before it is used on every occasion without exception e By every staff member taking equipment for use regardless of who they are These checks are important because e Every item must work as expected when called on to do so e You must ensure the safety of the item before you take it use it e The life you save may be your own e Guests and management expect you to
29. ave the same rights as a police officer You do not have the same right to stop people or to demand their name You may of course request it ask for it but people do not have to comply As already stated your rights as a security officer are in reality no more than the rights of the ordinary citizen Your power authority often comes from e The fact you are in uniform and most people respect the uniform e Your demeanour attitude and appearance and sometimes your size SECURITY The reality of many security jobs is if a problem occurs your job is to e Contain the situation to the best of your ability by for example Moving people away from the situation Restricting access to an area e Call for assistance from external security or local authorities e Protect and defend always put the protection of lives people above the protection of assets physical resources including cash Making an arrest The brief advice is Don t Making a citizen s arrest may look and sound fine on the television but that is not the reality of most situations There is too much that can go wrong from physical violence and assault through to possible legal action for wrongful arrest detaining a person against their will or similar If an arrest is required or there is a need to detain a person you must be very careful you can The best advice is to delay the person the alleged offender from le
30. aving until the police arrive and then letting them deal with the situation Discuss this with your venue and be guided by them and specific house policy Strategies to delay offenders until police arrive can include e Engaging the person in conversation e Asking them questions e Providing them with a drink or something to eat e Asking them to wait for the police to arrive ASEAN 2013 39 Trainee Manual Operate basic security equipment Element 2 Operate security equipment 2 3 Operate security equipment in a safe and controlled manner Introduction Security equipment must be operated in a safe and controlled manner at all times This section discusses requirements in this regard Following manufacturer s instructions Basic requirements The Golden Rule is all security items must be operated in accordance with whatever manufacturer s instructions apply Even basic items of equipment such as flashlights and handcuffs come with User Instructions so you must e Obtain these e Read them e Implement what is required User Instructions are also extremely useful when trying to diagnose a fault problem as they normally include a Troubleshooting Guide Manufacturer s instructions will relate to equipment and systems technology Equipment Examples of instructions which will relate to equipment can be expected to address e Information about the construction and performance rating of items e identifica
31. ay be Patrol Escort Monitor Surveillance Investigation Special access arrangements as appropriate to the circumstances including reporting requirements on arrival Time on and time off duration of assignment Specific work tasks which comprise the assignment for example an assignment may be Provide security for guests arriving at ASEAN symposium and the specific work tasks may be Monitor vehicles on arrival and restrict vehicular access to central car park only Oversee unloading of vehicles Scan luggage of all arrivals into Ballroom Check ID of all attendees Patrol toilets entrance foyer and Asian Room Integration of assignment specific duties with other normal scheduled security obligations and tasks Resources to be used to achieve the objectives these can include requirements relating to Human resources by name and number Physical resources such as barricades scanning devices comms PPE weapons Intelligence information about the event situation Management detailing Who is in charge Reporting protocols Command and control authority Documentation involving Issuing of relevant forms logs registers as appropriate to necessary for the assignment Provision of relevant plans routes and schedules Distribution of any paperwork needing to be completed as part of the assignment or when the assignment has been fin
32. be a need for security Statf to use a variety of transportation options These include e Cars usually Signed as Security vehicles but premises may use unmarked cars to enable covert surveillance however most vehicles are intended to be a deterrent so high profile high visibility is important Equipped with communication Fitted with spotlight Carrying flashing lights e Vans commonly used where there is a need to Carry guest valuable items Provide escort to people Move property assets e Motorcycles which Are more cost effective than cars or vans Can access areas cars vans are unable to get into ASEAN 2013 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use e Bicycles which Are extremely cost effective Enable the same quietness of a foot patrol while providing increased flexibility and coverage Fire fighting equipment In house training is essential before using ANY fire fighting equipment You must also make sure e You know how to differentiate between the different types of portable fire extinguishers CO2 dry chemical water their different colours is the quickest way to tell them apart e You know what extinguishers can be used on what types of fires never use water extinguishers or hoses on oil fat or electrical fires e You know how to operate the extinguishers effectively e You know wh
33. ble for others to use ASEAN 2013 Trainee Manual Operate basic security equipment Element 2 Operate security equipment 2 2 Comply with all legislated and internal requirements Introduction All security staff must comply with all relevant legislated and internal requirements This section discusses compliance obligations for security staff Basic roles It is vital security staff understand the legal limitations relating to what they are entitled to do when working as security staff In the main security staff can do little more than other staff or members of the public when it comes to responding to incidents and when taking action in response to unacceptable behaviour by people Security staff do not have a right to e Bully e Harass e Intimidate e Assault Deter detect defend and detain In essence the four main roles of Security staff are to e Deter Guests from behaving in an unacceptable manner by their physical presence Theft from the venue through their loss prevention activities observing activities and people staff and patrons monitoring alarms and anti theft devices including EAS devices patrolling areas e Detect Offences which have been committed Unauthorized access to and use of facilities The presence of people on the premises whose presence renders the venue liable to an offence such as identifying intoxicated persons or under age people on
34. cation identity Fire blanket ASEAN 2013 Trainee Manual Operate basic security equipment Term Explanation Internet protocol LED Light emitting diode OC spray Oleoresin Capsicum spray capsicum spray PA system Public address system Payment Card Industry Personal protective equipment and clothing Quality Assurance Radio Frequency Identification Standard operating procedure Generally understood signal to attract assistance help Save Our Sole A red coloured bucket placed at strategic points around Sand bucket the venue containing sand to be thrown over a fire as a first response fire suppression method D The extent to which you can make decisions and or take Scope of authority action without reference to asking permission from anyone else Being fully aware of the environment you are in and Situational Awareness how why and if it is changing TIP Threat Image Projection Ultra high frequency U S Unserviceable VDU Visual Display Units VHF Very high frequency VIP Very Important Person A VIP guest is an VIP guest important guest as defined by the establishment ASEAN 2013 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use Element 1 Select and prepare security equipment for use 1 1 Identify and access security equipment to complete designated tasks in accordance with assignment instructions and
35. ch as Directed by management perhaps in response to a problem situation or a concern they have about the operation coverage of the system Deemed necessary on the basis of for example A system malfunction A breach of security Personal observations monitoring which indicate a potential issue cause of concern e Applying certain types of checking testing such as Perimeter vulnerability tests ASEAN 2013 40 Trainee Manual Operate basic security equipment Element 2 Operate security equipment Penetration testing PCI compliance testing Cable testing The use of assignment instructions demonstrates you do not have the authority to simply interfere with security systems you can only take action e In response to an alarm for the purpose of diagnosis investigation e As part of standard testing and maintenance e For approved monitoring activities Activities involved Activities involved are a mix of inspections and active testing All activities must comply with e Local legislation e Local COPs e Manufacturer s instructions Inspections These are physical inspections to for example determine e Fire extinguishers are actually located where they are Supposed to be and have not been moved stolen or disconnected e Extinguishers have been services according to their service schedule e Smoke detectors have not been painted over as part of a refurbishment of the pro
36. corded e Checking internal signage where there is a legislated requirement the venue informs patrons electronic surveillance is being used on the premises part of the monitoring must be to ensure the required signs are displayed in the required areas and are clearly visible This venue is under contact video surveillance ASEAN 2013 Trainee Manual a7 Operate basic security equipment Element 2 Operate security equipment e Checking the coverage by CCTV cameras does not breach the privacy rights of citizens basically this means ensuring the CCTV cameras do not film public areas which are not part of the venue e Verifying the surveillance records are being maintained for the required period of time such as proving to yourself and recording this fact all surveillance tapes discs are on file for usually 14 days and are dated in such a way to aid easy retrieval of footage as required TIP some makes and models of baggage scanners conveyor belt X ray type will insert a Threat Image Projection into items being scanned to test the observation detection skills of the operator and or to determine if they are paying attention to the display items being scanned For example the system will show a suspicious item as being detected in the luggage such as a gun or knife If the operator notices and queries this image the system will respond by identifying the image as a TIP indication no action is required
37. does not mean you can automatically repair all similar but different types brands and models You must never ignore a fault or problem you must either Fix the issue Make arrangements for required repairs service Report the issue Items which you cannot fix on the spot All venues will have some standard formalised procedure for addressing these situations which will usually entail Identifying and tagging the item as U S Segregating the item from other items so others do not take use it and they know it is unavailable Taking action to initiate repair or replacement such as Completing a Maintenance Request form Handing the item in to a designated person department Attempting to arrange a replacement or substitute item Reporting the situation problem which may require Verbal notification Some form of written form report Calling in an external technician where authorised under your scope of authority so immediate on site service repair can take place ASEAN 2013 99 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use 1 4 Identify and notify the need for training to the appropriate person Introduction There is an ongoing need to be alert to the need for security training This section discusses who such a need may apply to what it may relate to and who such need may need to be communicated to Those wh
38. duals may elect Subject to permission from management to enhance the issued PPE with additional items these items are provided paid for and maintained by individual Staff Where the employer provides PPE its use is mandatory it is not optional as to whether you wear use the items or not All items provided by the employer are maintained by the employer PPE and its uses The following is an indicative list of items and their uses Body armour These are items worn to protect the body against bullets and knives They can be covert worn so they cannot be seen soit does not alarm guests or overt meaning they are worn obviously sending a message to potential aggressors you are aware of a threat and are prepared for it Body armour is not commonly worn and most venues will not have body armour as part of their standard stock of PPE ASEAN 2013 Trainee Manual 07 Operate basic security equipment Element 2 Operate security equipment Protective shields Protective shields provide personal protection in close contact crowd control situations and may be used as equipment to encourage force people to move away Masks Masks are used to protect the face and eyes against e Physical attack e Gas attack As with external overt body armour wearing a mask signals preparedness and readiness to act Safety boots It is a standard requirement all security staff wear steel capped boots for persona
39. e problem e To the Night Auditor In other circumstances at other times you may be required to report to e The control room e Your supervisor e Head of Security e Duty manager e Head office e Maintenance department e The owner Reporting options Options for reporting damaged or faulty security items are e Using two way radio e Using internal telephone system e Using cell phone e Making a face to face report which can occur On site when the appropriate person has responded to a radio or phone call and attended the location On your return to the control room after the situation has been resolved At end of shift as part of the standard de briefing e Completing documentation after the event to record full details such as Incident Report Maintenance Request What to report The details of the report will obviously reflect the individual fault or damage situation but the following generic requirements will always apply e Name type of item e Identification of product serial number e Description of identified problem e Known cause s if any including names of anyone involved in causing the fault damage ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources e Urgency involved in returning item to full operational status e Details of any action taken by you on the spot to try to fix the problem fault damage e Explanat
40. e is no need e Notify any remote monitoring sites you are conducting a test e Advise patrons in advance of any test which requires an audible or visual signal to prevent worry and avoid panic ASEAN 2013 42 Trainee Manual Operate basic security equipment Element 2 Operate security equipment Conduct tests in accordance with specifications for each system as required by the manufacturer supplier and or installer In practice this means tests of different types are usually conducted Quarterly Half yearly Annually Advise and involve external security support companies where faults or discrepancies are identified as a result of the testing procedures All problems must be investigated and remedied Ensure any maintenance requirements identified as part of the testing program are addressed by internal service or through using external service providers Testing activities MUST be recorded detailing Dates and times tems or systems tested Nature of tests conducted Results of tests including as appropriate hard copy data from the system Names of those who conducted tests ASEAN 2013 Trainee Manual 43 Operate basic security equipment Element 2 Work Operate security equipment Projects It is a requirement of this Unit you complete Work Projects as advised by your Trainer You must submit documentation suitable evidence or other relevant proof of completion o
41. e monitoring systems e Intruder or intrusion detection systems ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Practical responses Given the usual lack of a full back up system on site when the system fails you will need to e Be alert to the possibility the system failure was the result of an intentional act caused by a would be offender a standard response to system failure is to enhance on the ground eyes on security e Run immediate system diagnostic checks many systems have the capacity to self diagnose a problem and report on what can be done to fix the problem e Contact the manufacturer provider Some systems and equipment can be remotely interrogated to identify faults and problems and some relatively few can even be repaired from this remote location They may be able to provide over the phone advice about what to do to try to fix the problem To initiate a service call to address the situation e Contact remote control rooms which may be linked to monitoring the systems in order to Determine if they have the same indicators of malfunction you are experiencing Identify if they can suggest remedial action which may be taken to retrieve the situation e Contact the external security company used by your venue this can be a formal SOP where systems fail so as to Advise them of the situation
42. eliver required services to VIP guests or those who request it Controlling access to the venue or designated areas to Deter unwanted people Assist guests and customers Refuse access to those who are unwanted or not entitled to be on the premises Check age and ID of people Monitoring egress of persons from the property to Control noise Prevent theft of assets Assist as required Respond to unacceptable behaviour Responding to alarms this is a central role of security staff All alarms must be responded to and investigated It is CRITICAL you never believe an alarm is a false alarm even though the past 100 alarms have been Thieves often trigger regular false alarms in a certain area to lull staff into thinking the next alarm will also be a false alarm and therefore not worthy of a response you must respond to all alarms every time without exception ASEAN 2013 Trainee Manual 15 Operate basic security equipment Element 1 Select and prepare security equipment for use Working with security related documents such as Creating patrol schedules and routes Developing plans for special escorts and carry requirements Making revisions to existing plans and SOPs Generating reports Completing checklists Assignment instructions Assignment instructions are instructions provided by management to staff about activities they are required to undertake Some ass
43. ere the fire hoses are and how to operate them e You know where sand buckets are located e You know where the fire blankets are and how to use them Fire fighting equipment can include e Water extinguishers suitable for use on ordinary combustible materials but not safe for use on electrical fires or cooking oil fat fires They are ineffective on flammable and combustible liquid fires e Foam extinguishers dangerous if used on electrical fires They are suitable for ordinary combustibles and for fires featuring flammable and combustible liquids e Powder extinguishers can be used on ordinary combustibles fires featuring flammable and combustible liquids and electrical fires e Carbon dioxide extinguishers are best for electrical fires they have limited effectiveness on fires featuring flammable and combustible liquids and cooking oil fat fires e Reels and hoses e Fire blankets e Sand buckets Fire alarms i Fire alarms are used to notify people within the establishment A there is a fire MUNIE Li Fire alarms may have different sequences or tones to indicate various levels of alert such as e Stage 1 indicates There is a fire in the building but there is no need to evacuate e Stage 2 indicates There is a fire in the building and there may be a need to evacuate e Stage 3 indicates Evacuate now ASEAN 2013 12 Trainee Manual Operate basic security equipment Eleme
44. f the project to your Trainer by the agreed date 2 1 Visi t a venue interview an appropriate person and prepare a list which Identifies describes the PPE used Explains how to use each item Describes requirements for maintaining each identified item 2 2 Interview an appropriate person at a venue and prepare a report which details inte J ASEAN 2013 rnal requirements relating to Operation of security equipment and systems Actions Security Officers are authorised to take and those they are prohibited from taking The way in which demeanour manner Security Officers are required to undertake their role and interact with the public Monitoring of surveillance equipment Testing alarms Trainee Manual Operate basic security equipment Element 2 Operate security equipment Summary Operate security equipment When operating security equipment Make sure you use wear all mandatory PPE Use a duty utility belt to help with EDC items Maintain PPE as required necessary Comply with all legislated requirements Realize the limitations of the action you can take Remember you are not a police officer Follow manufacturer s instructions when operating equipment Be controlled and restrained in your interactions with people Follow all internal SOPs protocols Monitor all equipment systems and displays boards Maintain situational awareness Inspect and actively test equipment and systems in accordance with established
45. fes including office and guest room safes e Vehicle alarms e Internet security ASEAN 2013 Trainee Manual 39 Operate basic security equipment Element 2 Operate security equipment Testing sectors Testing sectors refers to the practice of testing checking and verifying the operation of a system in a defined location space The designation of a sector will be determined by management in conjunction with security consultants and the people who install and commission the systems A sector can be internal of external and may relate to e Certain entries and exits e Car parks e A particular room or passageway e A department e Agroup of rooms or facilities a general area e A specified type of system Standard practice is to e Test check one system at a time e Test check one sector at a time e Record all testing checking procedures and the results outcomes Testing according to assignment instructions Testing to assignment instructions refers to e Using the tools and equipment for undertaking designated maintenance activities jobs including having access to and using Service Repair manuals Diagnostic information e Conducting checks tests of sectors and systems in accordance with pre determined schedules and testing regimes these are the standard testing requirements for systems technologies conducted on a regular and ongoing basis e Conducting one off checks su
46. for examples of specific cleaning advice e http thehitechzone com surveillance earpiece 2 tech tip how to clean your surveillance earpiece tube ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Maintaining equipment Always e Follow manufacturer s instructions when undertaking maintenance e Stay within your designated scope of authority when taking action e Ask for assistance when unsure about what to do e Be prepared to obtain qualified help when faced with an uncertain or difficult situation Generic maintenance activities can include e Regular scheduled cleaning it is critical you understand how important clean equipment is to its effective operation e Lubricating moving parts e Changing batteries e Making minor modifications and adjustments e Tightening screws nuts and bolts fixtures and fittings panels straps and similar e Undertaking basic repairs e Replacing parts commonly subject to wear such as O rings washers belts globes fuses e Providing service designed to prevent wear and tear on the equipment so it can remain in service and to reduce the potential for and amount of down time e Completing required documentation to record work performed time taken and parts used Note there can be supplementary requirements for some maintenance activities for example e You may be requi
47. hree ways assessment can be carried out and includes work projects written questions and oral questions The matrix is designed to show you which performance criteria will be assessed and how they will be assessed Your trainer and or assessor may also use other assessment methods including Observation Checklist and Third Party Statement An observation checklist is a way of recording how you perform at work and a third party statement is a statement by a supervisor or employer about the degree of competence they believe you have achieved This can be based on observing your workplace performance inspecting your work or gaining feedback from fellow workers Your trainer and or assessor may use other methods to assess you such as e Journals e Oral presentations e Role plays e Log books e Group projects e Practical demonstrations Remember your trainer is there to help you succeed and become competent Please feel free to ask him or her for more explanation of what you have just read and of what is expected from you and best wishes for your future studies and future career in tourism and hospitality ASEAN 2013 Trainee Manual Operate basic security equipment Unit descriptor Unit descriptor Operate basic security equipment This unit deals with the skills and knowledge required to Operate basic security equipment in a range of settings within the hotel and travel industries workplace context Unit Code D
48. ify you as a member of security staff Identify you as a specific individual by name or number e Adhere to the requirements of national or local guidelines developed to govern the actions of security staff in order Members of the public can have faith and confidence in them Their actions are controlled so they remain legal and ethical In addition you will need to e Complete necessary official training if you wish to carry a firearm e Complete any internal on the job training required to familiarize you with venue requirements SOPs systems venue layout and the unique factors relating to individual properties or tasks e Adhere to the standards and protocols of your employer when undertaking security work e Meet all relevant QA standards as they apply to the security work being performed e Comply with the laws of the country as they apply to security work and the limitations and restrictions imposed on anyone undertaking security work e Be responsible for your actions every action you take or elect not to take is always subject to scrutiny and analysis always remember you are on show to the public and someone or something is always watching you ASEAN 2013 Trainee Manual ay Operate basic security equipment Element 2 Operate security equipment You are not a police officer It is extremely important you understand performing security work in a venue does not make you a police officer You do not h
49. ignment instructions will be in writing but the majority will simply be verbal instructions Situations commonly requiring written instructions Written assignment instructions are common for situations such as Special surveillance of an area of person Investigation into an event or incident Escort duties Special or substantiated threats from multiple targets or previous offenders Responses based on advice from external authorities Responses to situations where risk assessment has e determined there is a high probability and a substantial potential negative result outcome Large events which may be defined by numbers attending variety of activities range of venues being used where specialist security action is required such as crowd control security checks vehicle inspections traffic control liaison with authorities Details traditionally included in assignment instructions Regardless of whether assignment instructions are given verbally or in writing they will should address the following Any specific requirements identified by a guest in relation to the provision of service such as Number of staff required Skills and or experience required Meeting points Timing issues Known or anticipated threats Threat levels ASEAN 2013 16 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use Objectives for the assignment which m
50. in every aspect Obtain necessary in house training all venues will provide advice and instruction on Which documents to use when a report record is required How to complete the required When to complete them What to do with them when they are completed Make an effort to look at records reports others have completed to get a feel for how they complete them the language and phrases used and the detail included Keep a copy of any records and reports you complete for your own records after the event Seek advice when uncertain about Whether a record or report is required Details and information required Documentation format Required reports and records may be Paper based meaning there is an actual piece of paper which has to be completed Electronic meaning you will have to access a computer and complete the details required fields Examples of reports and records Types of reports and records will vary between venues some of the forms identified below may be combined by some operators into the one document which then becomes a multi purpose form Reports and records you may be required to complete can include Communications book used by venues to facilitate communication between staff who work different shifts days Maintenance Request forms also Known in some venues as Maintenance Requisitions Maintenance reports detailing repairs service
51. ion of action taken to maintain security at the site e Suggestions for action to take this is often extremely beneficial as you can be expected to have a detailed knowledge of the venue the situations possible threats and practical options for addressing the problem 3 4 Arrange back up systems for faulty or damaged security equipment and items Introduction In some situations there can be a need to arrange back up systems for faulty or damaged security equipment items This section discusses this potential requirement When this action is necessary You will need to arrange back up items or systems where damaged or faulty systems cannot be fixed e By yourself on the spot e By others in the workplace such as qualified technicians or maintenance staff e By external providers who have attended and inspected diagnosed the problem The reality of the situation In most cases venues do not have back up security systems This is because e They are too expensive to duplicate e They are too complex in terms of how and where they are installed Instead venues will probably have replacement components Such as spare replacement cameras spare detectors spare VDUs or an assortment of general spare parts Context In this context security systems refers to e Large items of security equipment such as Walk though scanners Conveyor belt baggage scanners X ray machines e Fir
52. l protection of the feet as well as enabling a supplementary attack option Head protection Helmets are not commonplace in venue security as they tend to alarm guests Where planning and analysis of a situation indicates helmets are required they will usually need to be borrowed bought or hired Once again wearing a helmet conveys an image of readiness willingness and preparedness Safety glasses These are commonly combined into head gear or masks and are used when personal attack is expected to protect the eyes They should protect against acid attack Again wearing safety glasses can be part of the intimidation provided by a fully equipped officer in an incident response situation Knee pads May be worn in crowd control situations to protect the knees in the event you are pushed to the ground As with steel capped boots they also provide an attack option Duty belt Also known as utility belt this is used to carry equipment items you require when undertaking security work patrolling the premises You may be supplied with this belt by the venue or you may purchase your own The duty belt has many attachments and holsters pouches which carry the equipment ASEAN 2013 28 Trainee Manual Operate basic security equipment Element 2 Operate security equipment It is your choice as to how your belt is set up that is exactly where on the belt you position items A standard belt set up for st
53. nd bars In addition some larger venues will also have a dedicated first aid room and may have their own doctor or nurse These properties will have a much larger range of first aid equipment which can include e Oxygen e A defibrillator ASEAN 2013 Trainee Manual 13 Operate basic security equipment Element 1 Select and prepare security equipment for use Torches or flashlights Flashlights are standard equipment and are used not only at nights but also to illuminate dark areas during daylight hours You must know e Where torches are located e How to operate them e How long they will last Most security staff will use nothing but a Maglite with many preferring the standard 4 cell or 5 cell or 6 cell LED version which can be used as a weapon while many others opt for the more compact LED versions such as the MagTac which is lighter and easier to carry put on a duty belt The flashlight you use should e Be powerful e Contain a strobe facility which can be used to attract attention or signal your location as an SOS function Signage and barriers Important security related items also include e Warning signs e Do Not Cross and Do Not Enter tape e Witches hats Camera some venues provide security staff with cameras A compact movie camera can be part of your EDC and used to e Capture evidence for referral to the authorities to support an insurance claim to provide the
54. nguage This means language that includes every section of the population For instance if a student were to write A nurse is responsible for the patients in her care at all times it would be implying that all nurses are female and would be excluding male nurses Examples of appropriate language are shown on the right Mankind Humankind Barman maid Bar attendant Host hostess Host Waiter waitress Waiter or waiting staff ASEAN 2013 Trainee Manual Operate basic security equipment Recommended reading Recommended reading Note all Recommended Reading is sourced from Trove National Library of Australia at http trove nla gov au 2010 Security equioment catalogue Security Construction and Equipment Committee Canberra Australian Security Intelligence Organisation 2004 Security equipment catalogue Australian Security Intelligence Organisation Canberra Bergquist Carl J 2002 Guide to electronic surveillance devices Thomson Delmar Clifton Park N Y Brookes Paul 2001 Electronic surveillance devices 2nd ed Newnes Oxford Clifton Darrell 2012 Hospitality security managing security in today s hotel lodging entertainment and tourism environment CRC Press Boca Raton FL Fischer Robert J amp Halibozek Edward P amp Walters David 1963 2013 Introduction to security 9th ed Elsevier Amsterdam New York National Burglar and Fire Alarm Association U S amp Security Equipment Industry
55. nt 1 Select and prepare security equipment for use Where such a system is in use you must know the sound of the different alarms and what they mean Always treat alarms seriously and regard them as genuine never think it s only a drill or its probably a false alarm Never turn a fire alarm off unless specifically ordered to do so by your supervisor Shut off valves Depending on the type of emergency there may be a need to turn off Supply valves In the event of a fire for example you may be required to e Turn off the electricity at a meter box or similar e Turn off the gas using a shut off valve In the event of other emergencies you may also be required to shut off the water using a gate valve or similar Intruder alarms These can give an audible or visual warning or both that unauthorised access has occurred in an area May be activated by a pressure pad beam motion sensor or when a contact is made or broken All alerts generated by these alarms must be investigated First aid kits Most venues will ensure at least one person with current first aid training is rostered on duty at all times The venue will also usually provide e Acomprehensive first aid kit in a central location such as Head of Security office or manager s office e Smaller first aid kits in security vehicles and nominated other areas perhaps at front office in the housekeeping department or behi
56. o may need training Traditionally security training may be required by full time part time and casual staff as follows e New employees people who are new to the industry and new to the venue e Existing employees who have transferred to duties involving security work responsibilities e Experienced staff who have worked in security at other venues but not at their current workplace e Contracted security staff from an external security company who have no previous experience at the venue these people may be used To support when a large event is taking place To support when a specific threat has been identified To replace a staff member at the last minute who has Not attended for their rostered shift Had to leave work due to accident injury or illness Issues training needs may relate to Given all new staff will require the basic security training deemed necessary by their employer other security related training needs arise when e New equipment is bought and or installed e Breaches of security occur e Established protocols prove ineffective in addressing a situation e Employer introduces new or revised policies and procedures nearly all new revised policies and procedures have the potential to impact existing security arrangements or protocols e Anew target market demographic is attending the venue e The property changes its opening trading times e New attractions are brought int
57. o the venue which alter demand patronage ASEAN 2013 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use e Legal action has been taken against an employee or the venue e Adverse media attention occurs about the conduct operation of the venue e Authorities advise the venue needs to improve modify its security e Authorities warn the venue of an identified expected new threat e The layout of the property changes which creates new risks choke points bottlenecks and potential for theft and other issues e A special or important event is expected e A VIP guest requires special security arrangements not normally provided by the venue Reporting to the appropriate person When the need for security related training has been identified the normal course of action is to put the identified need into a formal written request and submit it to the appropriate person or group in the venue This may be e Owner e Manager e Head office e External security provider where the venue out sources its security e Head of Security e Venue trainer e Department supervisor e Safety and Welfare or similar Committee e Equipment manufacturers suppliers of systems and large equipment will often provide training on their items Sometimes free sometimes on a fee for service basis Report contents The report must detail e Number of staff requiring training e
58. on afforded by product warranty or guaranties e To enable generation of an historic body of evidence about faults and damage to security items which may be used as the basis for preventing future events e In order a claim for reimbursement may be made against a customer guest who has intentionally damaged an item e To obtain one off permission for you to take action in excess of your standard scope of authority to effectively address the identified situation e In order to comply with internal policies related to reporting of issues e To share information with other staff so they are aware of the situation possible cause and item s involved Reporting Immediacy of reporting It is standard procedure for you to have to report faulty or damaged security immediately so action can be taken to address the situation and so other staff are aware of the problem and the extent to which normal security has been compromised This will mean using your radio to communicate with the appropriate person This is a mandatory requirement ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Appropriate person The appropriate person to report to will often depend on the time of day the problem is identified For example a fault at 2 00AM may require you to report e Direct to the external security consultant provider so they can initiate action to fix th
59. or use When selecting and preparing security equipment for use Use equipment and items provided by management Supplement venue items with your own personal gear where permitted Make sure you know all the security gear available from and used within the venue Learn the tasks and responsibilities security is expected to discharge Match tools and equipment to work to be done Determine house policies and protocols as they apply to security work and use of security items Become familiar with workplace assignment instructions Check equipment tools items and systems prior to use Make sure all faults and damage are rectified or reported Be alert to the need for training to address use of new equipment and or emerging security situations and threats ASEAN 2013 26 Trainee Manual Operate basic security equipment Element 2 Operate security equipment Element 2 Operate security equipment 2 1 Select use and maintain appropriate personal protective equipment and clothing Introduction This section presents a range of personal protective equipment and clothing used or worn by security personnel and discusses factors related to its selection use and maintenance Background to PPE PPE defined PPE e Stands for Personal Protective Equipment e Includes reference to protective clothing Who provides PPE PPE is usually supplied by the employer Certainly the employer will provide a uniform with basic PPE Indivi
60. organisational requirements Introduction It is important to select the correct security equipment for the job to be completed This section identifies a range of security equipment describes several security related tasks which may need to be completed provides an overview of assignment instructions and discusses organisational requirements which can apply Provision of security equipment The security equipment used in venues e Will be provided by management e ls often supplemented by personal property of security staff who frequently have preferences for carrying and or using certain items For example management may provide hinged handcuffs but individuals may prefer to use and buy their own chained handcuffs Security staff also often have strongly held preferences for asps and torches flashlights Management must always approve the use of any personal security equipment or items used by employees Variations in equipment Security equipment used by staff may vary between venues Variations will occur based on e Layout of the venue internally and externally e Geographic location of the property e Volume of trade patronage or custom ASEAN 2013 Trainee Manual Operate basic security equipment Element 1 Select and prepare security equipment for use e Hours the venue Is open for business e The proximity to other operations and the type nature of those business and when they are open e T
61. ou can attempt to repair fix for example Replacing batteries and globes would be approved Adjusting trigger pressure on a firearm would not Qiling the lock on handcuffs would be authorized Attempting repairs to a conveyor belt on a scanner which is under warranty would not ASEAN 2013 Trainee Manual 21 Operate basic security equipment Element 1 Select and prepare security equipment for use Adjusting the sensitivity of a walk through metal detector would be approved Re aligning CCTV cameras to cover different areas would not Limits regarding aspects such as Time to be spent on fixing the problem Budget Where repairs can be undertaken When if you are authorized to call in an external service provider to undertake immediate on the spot repairs in say an after hours situation Provide instruction on how to Trouble shoot diagnose and determine causes of faults Repair service and maintain items you have been authorized to work on Additional points to note You must never assume you know what is wrong with an item unless you have been properly trained in diagnosing faults You must adhere strictly to your delegated scope of authority failing to do so can have legal implications where the repair causes a problem or breaches the legally binding requirements of a service contract guarantee or warranty Just because you know how to repair one type brand or model of equipment
62. perty e Nozzles of fire hoses are still in place and have not been stolen e Security mirrors are still correctly positioned and angled and allow operators to view hidden areas e Cleanliness of lenses on cameras and domes e Components showing signs of leaks looseness corrosion damage interference or anything out of the ordinary Active testing These tests are system specific and will address and have a focus on the initiating devices the system components which will trigger an alarm items such as smoke detectors heat detectors and beam detectors Issues addressed as part of active testing include testing e Actual response and sensitivity of smoke and heat detectors using for example commercial aerosol products e Tilt pan and zoom facilities of relevant cameras ASEAN 2013 Trainee Manual 41 Operate basic security equipment Element 2 Operate security equipment e Freedom from physical impediment in line of sight cameras e Quality of pictures from CCTV cameras e Recording quality and capacity of CCTV e Flow rates of hydrants and hoses e Scanners using a sample test scan package or item e Lesser used elements and functions of systems these items are not frequently used and may fall into disrepair it is important they are tested to ensure operational effectiveness because many of these components while only used infrequently are extremely important when they are needed e Locks
63. problem occurs Realize cleaning is a primary maintenance activity for equipment items Report and or refer any situations you cannot fix Learn the SOP back up protocols and plans where security equipment and systems are compromised Adjust standard security arrangements to respond effectively to identified faults and damage to security equipment Complete internal records and reports as required ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources ASEAN 2013 Trainee Manual Operate basic security equipment Presentation of written work Presentation of written work 1 Introduction It is important for students to present carefully prepared written work Written presentation in industry must be professional in appearance and accurate in content If students develop good writing skills whilst studying they are able to easily transfer those skills to the workplace 2 Style Students should write in a style that is simple and concise Short sentences and paragraphs are easier to read and understand It helps to write a plan and at least one draft of the written work so that the final product will be W well organized The points presented will then follow a logical sequence NA and be relevant Students should frequently refer to the question asked to X keep on track Teachers recognize and are critical of work that does not
64. r You must submit documentation suitable evidence or other relevant proof of completion of the project to your Trainer by the agreed date 3 1 Contact a provider of security equipment or a manufacturer either in person through a third party or online and obtain and submit e User manual Service manual for one item of security equipment e Cleaning and maintenance schedule requirements for the item 3 2 Visit a venue talk to an appropriate person and prepare a report detailing e How Security Staff report faulty or damaged security equipment and items e Who those reports are made forwarded to e The arrangements in place for organising obtaining back up for faulty or damaged security equipment and items e Internal records and or reports that Security Officers need to complete as part of their responsibilities identifying when and why these documents need to be completed ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Summary Maintain security equipment and resources When maintaining security equipment and resources Follow manufacturer s instructions Adhere to maintenance schedules Stay within your designated scope of authority Arrange alternate substitute or back up actions or plans where items cannot be repaired or returned to full operational status Conduct preventative maintenance as required Inform advise nominated external sources when a
65. re faced with e Implementing an alternative security option for example f a window is broken giving rise to the potential for unauthorized entry you might stay on site as a guard until the broken window is shuttered or replaced f the belt scanner is not working then you may implement scanning using hand held wands Follow up action Whenever you identify a piece of security equipment which was not operating correctly you will need to follow one or more protocols as established by the workplace These can include e Remaining at the site location for a period to verify what you have done really has fixed the problem e Returning at a later time to check the item you fixed and returned to service is still working properly e Reporting the issue verbally to your Supervisor see section 3 3 e Completing designated internal form report flagging the incident and the action you took e Arranging for extra security staff to patrol attend the location to provide extra human resources to supplement A gt the failed physical resources ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources 3 2 Clean maintain and store security tools and equipment Introduction Security staff have responsibility for cleaning basic maintenance and storing of security tools and equipment Cleaning equipment It is necessary to clean security equipment
66. red to be a fully licensed electrician in order to undertake some maintenance work e You may have to be certified by a manufacturer before you can maintain certain equipment without voiding warranties or guaranties Storing equipment The fundamentals of storing security tools and equipment are e Store items immediately after cleaning and maintenance has been completed e Return items to their individual containers where appropriate e Locate each and every item in its designated location e Update internal storage documentation e Secure the storage area ASEAN 2013 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources 3 3 Report faulty or damaged security equipment and items Introduction A vital element of maintaining security equipment and resources is reporting damaged and faulty items in situations where you are unable to fix them This section reinforces why this is necessary identifies what to report and describes reporting options Importance of reporting Faulty or damaged security equipment and items must be reported for one or more of the following reasons e So arrangements can be made to initiate required repairs service or other action Such as replacement of items purchase of additional items or purchase of different types of items e For insurance purposes so an insurance claim can be made e In order the business can rely on the protecti
67. rix ASEAN 2013 Trainee Manual Operate basic security equipment Term Explanation G O 7 U Q gt CPR mask Disposable mask which must be used when performing cardio pulmonary resuscitation Contraband Any item it is illegal to produce or posses Co Carbon dioxide an inert gas used in some fire i extinguishers Comms Communications communication equipment Means staff have the ability to decide on their own without referring to anyone else what to do in the situation they are faced with they have the discretion to act one way or another Discretionary power A legally imposed obligation on the venue and staff to take reasonable care to avoid causing foreseeable harm to guests Duty of Care l TES A staff member who is negligent in this regard breaches their Duty of Care and may be sued where injury or damage results Electronic Article Surveillance EDC Everyday Carry things carried on you all the time ardence Management Pian A document detailing the response of the venue staff gency g members when a variety of emergency situations arise The safe amp efficient removal of guests from a venue to a safe area in the event of an emergency Evacuation A blanket made from fire retardant material housed in a container often near cooking equipment when a fire occurs the blanket is withdrawn from the container opened up amp thrown over the pan seat of the fire Identifi
68. rs of the business e How to run system checks where the system technology conducts internal audits of its capacity and generates a Situation Report detailing the status of all its component parts e How to adjust element of the system such as How to focus cameras How to adjust sensitivity of scanners How to change passwords and access codes e How to access parts of the system Torun checks To retrieve data To interrogate the system To generate hard and soft reports e How to enter data into the system To update information and data fields To add new staff or remove access for nominated staff To accommodate SOPs for data entry archiving data and completion of records reports and electronic documentation e How to operate and read alarms systems including Determining type and location of threat or problem from an alarm board indicator or other system alert Knowing how to activate and de activate the entire system or required aspects of it ASEAN 2013 34 Trainee Manual Operate basic security equipment Element 2 Operate security equipment Following internal requirements You will become aware of internal requirements regarding operation use of security equipment e Through discussions with your colleagues and supervisor e By observing their actions e As a result of formal internal training There is a high level consistency throughout the industry
69. schedules Record details and results of all tests and inspections Respond as required to all issues identified by inspections and tests ASEAN 2013 Trainee Manual 45 Operate basic security equipment Element 2 Operate security equipment ASEAN 2013 46 Trainee Manual Operate basic security equipment Element 3 Maintain security equipment and resources Element 3 Maintain security equipment and resources 3 1 Return security equipment to operational condition Introduction Given the essential roles performed by security equipment it is crucial to return all items to operational condition when damage or a malfunction is identified This section identifies the importance of this action and describes what is involved Importance of this step Returning security equipment back to full operational status is important for the following reasons e To optimize and maintain security coverage as intended for the venue e To maintain trust and confidence of guests e To give staff a sense of well being and security e To discharge Duty of Care obligations e To deliver on promises made about a safe and secure environment e Because many criminals include disabling of security equipment as a fundamental part of their plan e To reduce cost of loss to patrons and venue occasioned by events which occur when or because security systems and equipment are not operational Possible action to take As
70. tening for audible alarms bells sirens tones Being alert to environmental cues such as open doors which should be closed unlocked doors which should be locked unattended items suspicious persons loud noises shouting indicators of distress unacceptable behaviour Noticing smells which may indicate smoke fire a gas leak a chemical spill a petrol leak e Watching alarm and security boards and monitors screens to Immediately identify activation Locate site of alarm Notify internal personnel and external authorities in accordance with alarm type and SOPs al For example many venues require immediate notification of fire authorities when a fire smoke alarms activates even before the alarm is investigated and or even though flames cannot be seen and there is no smell of smoke Where this SOP applies it is a mandatory requirement regardless of when the alarm is detected or where the fire smoke has been detected ASEAN 2013 26 Trainee Manual Operate basic security equipment Element 2 Operate security equipment e Following all manufacturer s instructions for the use of all aspects of the security technology in use this may apply to Setting up equipment in accordance with manufacturer s instructions for items such as Sensors and detectors Screens monitors and boards CCTV cameras with special attention to line of sight coverage and picture resolution
71. the premises e Defend People from unwanted and or potentially dangerous harmful or offensive actions or behaviour of others The property against damage e Detain People who have broken the law see Making an arrest below ASEAN 2013 30 Trainee Manual Operate basic security equipment Element 2 Operate security equipment The role of service provision Security staff in hospitality venues must realise they are working in a service industry meaning e An important part of their job is to provide service to customers guests owners and managers expect security staff to do this and so do customers guests e The attitude and disposition of security staff needs to be one of helpfulness and service rather than one of intimidation and harassment Legal compliance obligations In order to work as a security person the following requirements generally apply but you need to check what applies in your country and in the specific venue where you are employed You may need to e Undertake and successfully complete nominated security training courses in some countries regions locations there can also be a need to undertake refresher training every two to three years to maintain currency of accreditation certification e Provide your employer with proof of Training which has been completed Currency of certification e Wear nominated identification so members of the public can Ident
72. tion of situations in which the item is suitable for use and not suitable for use mentioning as appropriate to the item Limitations Breaking points Distances coverage Power e Directions relating to Preparing the item for use standard daily checks regular periodic checks How to use the item which can be expected to address depending on the item How to hold them What buttons and switches are for Safe in the item that is carrying it so it is safe and will not accidentally or inadvertently deploy Preventative maintenance and servicing Troubleshooting and repairs ASEAN 2013 Trainee Manual 33 Operate basic security equipment Element 2 Operate security equipment Systems and technology Operating Instructions or a User Manual will usually accompany any security systems or technology you are expected to operate In addition there will normally also be e On the job training provided by the suppliers of the equipment technology e Supplementary internal training provided by your employer Examples of instructions will of course vary between the type and version of systems and technology being used Operational instructions you will need to learn can be expected to address e How to turn the system technology on and off To log on and log off Training NEXT EXIT Al To access nominated sections of the system To access read nominated secto
73. tment being repaired tems which have been stolen or misplaced it is relatively common for smaller security item to go missing when an event occurs Items which have been disposed of because of their condition or age e Items which have flat batteries or batteries which will no longer hold an effective charge for the required period e Torches with blown globes e Items equipment machines and systems requiring Preventative maintenance in accordance with established servicing schedules Service in response to requests for repairs maintenance e Any item which works intermittently e Any item which it dangerous to use for whatever reason dangerous to you or members of the public e Any item or system which fails to operate as intended Note many systems pieces of equipment and items will present with one aspect not performing as intended but all other features showing full operational readiness In these cases items are usually kept in service if the one aspect is a relatively minor component of the overall system item Action to take where a problem is identified When you identify an issue with equipment you must follow house procedures There will usually be SOPs for e ltems which can be fixed e Items which cannot be fixed ltems which can be fixed Your on the job training will e Explain your scope of authority for repairing security equipment detailing The items y
74. to be undertaken Determine how to conduct the tests or checks Verify the results outcomes of the tests or checks e Using your senses to determine operational readiness this can involve Visual observation of the item Verifying lights have illuminated as required Listening for sounds noises which indicate a problem including audible alerts from system checks Conducting alarm tests for fire boards and intruder alarms e Responding to small operational defects by as appropriate Cleaning items Priming U Tightening connections nuts screws x Undertaking basic repairs according to User Manuals Operating Instructions gt AS Making adjustments to for example clearances and tension location and line of sight focus settings and sensitivity e Undertaking basic preventative vehicle maintenance a checklist may be provided to assist such as Checking oil Checking water ASEAN 2013 Trainee Manual 19 Operate basic security equipment Element 1 Select and prepare security equipment for use Filling with fuel Verifying tire pressures e Undertaking basic vehicle related checks a checklist may be provided to assist such as Testing comms radio Testing spotlight Verifying first aid kit Testing headlights and flashing lights Verifying presence of other standard in car assets e Other testing and checking such as
75. what a worker can do or is required to do at work The aim is of the training is to enable trainees to perform tasks and duties at a standard expected by employers CBT seeks to develop the skills knowledge and attitudes or recognise the ones the trainee already possesses to achieve the required competency standard ASEAN has adopted the CBT CBA training system as it is able to produce the type of worker that industry is looking for and this therefore increases trainees chances of obtaining employment CBA involves collecting evidence and making a judgement of the extent to which a worker can perform his her duties at the required competency standard Where a trainee can already demonstrate a degree of competency either due to prior training or work experience a process of Recognition of Prior Learning RPL is available to trainees to recognise this Please speak to your trainer about RPL if you think this applies to you What is a competency standard Competency standards are descriptions of the skills and knowledge required to perform a task or activity at the level of a required standard 242 competency standards for the tourism and hospitality industries throughout the ASEAN region have been developed to cover all the knowledge skills and attitudes required to work in the following occupational areas e Housekeeping e Food Production e Food and Beverage Service ASEAN 2013 Trainee Manual Operate basic security equipment
76. ype and nature of customers the venue attracts e Previous history of the venue in terms of security incidents it has experienced e Local and emerging trends in relation to security e Number of staff employed e Budget available e Identified need regarding customer guest expectations about security e Personal items used carried by individual staff Types of security equipment Despite the potential for security equipment to vary between premises many common items equipment and systems exist Communication equipment Communication equipment is required in relation to security e SO management can communicate with security staff on an ongoing day to day basis e To communicate with security staff in the event of an emergency e To allow security staff and management to communicate with each other e So the venue can communicate with customers and guests e To allow the venue to communicate with emergency authorities such as when where there is a need to involve police ambulance fire or civil defence agencies Commonly used comms equipment includes e Hand held two way radios UHF and VHF which may feature lapel microphones e Communication headsets with earpieces allowing the hands to be free for other work e Landline telephones such as the internal telephony system ina venue e Cell phones provided by management e Pagers of limited use but can be used as a back up to summon assistance or ask

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