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Troubleshooting Chart, continued

1. 00000 30313 34353 38393 3C3D3 012345678 030 23 3 637 A3B E3F 9 27 00000 140414 44454 48494 4C4D4 GABCDEFGH 040 243 647 A4B EAF IJKLMNO 00000 50515 54555 58595 5C5D5 PORSTUVWX 050 253 657 A5B ESF LARN e Hex Dump Example Frm Width This option appears only if PSize in the Configuration Menu specifies a custom form length 2 to 33 in or 12 to 873 mm Use this option to define the logical page width for a custom form Choose either Off factory default or a value between 3 500 to 8 000 in or 89 to 203 mm Regardless of the setting the logical page is always centered on the media and the media is always self centered by the tractor mechanism The logical page width is defined as the width of the printable column The maximum logical page width is 8 in on a physical page width of 8 2 in not including tractor strips Operators Guide 5 9 Off The printer uses the logical page width of the previously defined standard Letter Legal Executive A4 A5 or A6 or custom size 3 500 to 8 000 in or 89 to 203 mm Specify in in 0125 in l s in increments specify mm in 1 mm increments Units depend on Page Units setting in the Configuration Menu Form Cont Choose to continue or discontinue printing when a mismatch is detected in the form or page length Choose between e Off factory default e On This Form Continue on Mismatch option determines how the printer
2. 5 Developer Unit Paper Entrance Guide E See Felt Cleaning Pad Replacement in Section 6 Maintenance See Print Density Adjustment in Section 6 Maintenance See Waste Toner Bottle Replacement in Section 6 Maintenance See Drum Cartridge Replacement in Section 6 Maintenance See Developer Unit Replacement in Section 6 Maintenance See Ozone Filter Replacement in Section 6 Maintenance Qv UU Tu par Operator Access and Consumables PBO L3 1 4 Basics STARTUP AND PRINTING Check Paper Supply If necessary load paper See Loading Paper in Section 2 Operations Close Top Cover Make sure the top cover is closed If not hold both sides of the top cover and then gently press the cover down until it snaps into place Make sure both sides are latched Turn on printer Press the I side of the power on off switch Page 1 6 located on the right side of the printer near the bottom Check Top of Form Setting If you plan to print on paper already installed in the printer the printer begins the next print job at the previously established top of form TOF Operator s Guide 1 5 The next TOF should be four in 8 sprocket holes past the printer s paper exit as shown in the following illustration When the printer begins to print it backs the paper up to print on this TOF If the top of form must be reset you can reload paper as described in Loading Paper in Section 2 If Applicable Check
3. Power Cord Receptacle Power Receptacle PBO M One end of the power cord plugs into the printer receptacle The other end of the power cord plugs into a standard three prong grounded electrical outlet Plug power cord only into the type of power source indicated on the agency certification label at the right side of the printer Operator s Guide 1 15 Connector Panel Interface and stacker control connectors are located at the rear near the bottom of the printer Use one of the interface connectors to interconnect the printer and host computer See the Note that follows Use the stacker control connector to interconnect the printer and a compatible paper stacker Note Always turn the printer off when disconnecting or connecting an interface connector always use a shielded cable and always lock the cable connector to the printer connector as specified in the following paragraphs Parallel Interface Port Serial Interface Port X Optional I O Interface Port 6 Pin DIN Connector for Stacker Control Rear Connector Panel PBO F The Floor Standing and Table Top Refolding Stackers are designed specifically for this printer to provide reliable paper stacking 1 16 Basics Parallel Interface The parallel interface connector is a standard Centronics type connector with 36 pins The wire clips on the sides of the connector are used to lock in the cable connector Serial Interfa
4. Operators Guide B 5 5 Make sure that the ejector is rotated to its full vertical position 6 Press down on the mini PCB to make sure it is fully seated and sitting evenly in its connector 9 Re install the RIP controller PCB as described in Appendix A UPGRADING EC FIRMWARE The EC firmware resides in a socketed ROM IC located on the EC PCB which in turn is located in a shelf below the RIP controller PCB To remove the EC firmware proceed as follows 1 Remove the connector panel and RIP controller PCB as explained in RIP Controller PCB Replacement in Appendix A 2 Use both hands to pull out on both plastic ejectors shown in the following illustration to unseat the EC PCB from the printer Caution When handling PCBs do not touch components or edge connectors As with the RIP controller PCB use an antistatic wrist strap when handling the EC PCB and the EC firmware IC If an antistatic wrist strap or mat is not available touch an electrical ground such as the metallic portion of the printer chassis or the bare metal handle of a filing cabinet for example when you touch PCBs or their components Doing otherwise can cause static electrical damage 3 Use the plastic ejectors to slowly pull the EC PCB out of the printer B 6 Appendix B Firmware Upgrade EC PCB Pull Here on Ejectors to Unseat EC PCB EC PCB Cut Away View of Rear Connector Panel PBo au 4 Place the PCB
5. Operators Guide B 3 UPGRADING RIP FIRMWARE The RIP firmware PCB is shown in the following illustration Pin Hole RIP Firmware PCB PBO AT To remove the RIP firmware PCB proceed as follows l Remove the connector panel and RIP controller PCB as explained in RIP Controller PCB Replacement in Appendix A Pull down on the ejector as shown in the following illustration so that the ejector is at an angle of about 45 Touching only along the edges of the RIP firmware PCB pivot the end nearest the ejector upward and then pull out the PCB If available place this mini PCB in an antistatic bag to protect it against electrostatic discharge during handling B 4 Appendix B Firmware Upgrade Lastly Pull Out j RIP Firmware PCB Then Pull Up on RIP Firmware PCB fi ae P aan A it wd 2 Ay ZO UL 4 op First Pull Down T P P P A AON Ejector ML amp gt Be amp T RIP Firmware Removal PB0 AO1 To install RIP firmware proceed as follows 1 Make sure that the ejector on the RIP firmware connector is positioned at an angle of about 45 2 Note the orientation key on the RIP firmware PCB The orientation key on this mini PCB should face the ejector on the RIP controller PCB 3 Touching only along the edges of this mini PCB rest this mini PCB on the connector on the RIP controller PCB 4 Push down evenly on both ends of the mini PCB to seat it evenly in its connector
6. Refilling Toner To refill the developer with toner proceed as follows 1 Open top cover of printer 2 Remove one of two toner bottles from the toner kit 3 Before removing the bottle s cap and seal shake the bottle to fluff the toner 4 Unscrew the cap To prevent a puff of toner from escaping when you remove the toner bottle seal first puncture the seal slightly with a pin or knife or simply peel back the seal slightly to relieve pressure within the bottle AVOID SQUEEZING THE BOTTLE 5 Remove the seal and then screw on the nozzle from the toner kit 6 Open the cover on top of the developer unit It clicks open at 90 See the following illustration 7 Insert the nozzle into the reservoir and carefully pour in the toner slowly moving the nozzle from side to side to distribute toner evenly Caution Do not squeeze the toner bottle while pouring Doing so could cause toner to be blown out of the reservoir thereby contaminating the printer If the toner bottle does not completely empty gently tap the end of the bottle while holding it at an angle over the reservoir Operator s Guide 6 27 Note Despite appearances toner from a full 18 2 0z 520 g toner bottle fits into the developer Use the nozzle to spread the toner evenly inside the reservoir 8 Snap the developer cover closed 9 Remove the nozzle and replace the bottle cap on the empty bottle 10 Replace the used waste toner bottle with a new one
7. See the following illustration Insert the nozzle into the reservoir and carefully pour in the toner slowly moving the nozzle from side to side to distribute toner evenly Caution Do not squeeze the toner bottle while pouring Doing so could cause toner to be blown out of the reservoir thereby contaminating the printer If the toner bottle does not completely empty gently tap the end of the bottle while holding it at an angle over the reservoir 7 Snap the developer cover closed 8 Remove the nozzle and replace the bottle cap on the empty bottle 9 Replace the ozone filter See the following subsection 10 Place spent consumables nozzle empty bottle old developer old ozone filter in the developer kit box Follow instructions included with the developer kit regarding proper recycling disposal Operator s Guide 6 41 Adding Starter Toner to Developer PBO AF Ozone Filter Replacement Normal maintenance interval for ozone filter replacement is approximately every 92 000 ft Note Replace the ozone filter when the developer unit is replaced WARNING High voltages used in laser printers create ozone gas that can be harmful Never operate the printer without an ozone filter With the filter installed the amount of ozone gas emitted is very low and meets safety agency requirements 6 42 Maintenance Removing Ozone Filter To remove the ozone filter refer to the following illustration Proceed as foll
8. Note A developer jam may cause a gear like grinding noise Form Speed Error light print overall or horizontal strips of light print occur if the developer s roller jams To fix a stuck developer 1 Make sure that the toner reservoir is closed and snapped shut 2 Seethe Caution below and then remove the developer unit Caution DO NOT tip the developer Tipping the developer end to end or top to bottom will cause a toner spill If toner is spilled see Cleaning Toner Spills in Section 6 Maintenance 3 Notice the drum gear at the end of the toner blackened developer roller See the following illustration 4 With your thumb turn the developer gear as shown 5 Ifthe gear does not turn readily rotate the gear backwards by two thumb passes and then forward again by 10 passes to free up the jam Note Rotate the roller in the opposite direction only to help un jam the developer continuing to rotate the roller in the opposite direction causes toner buildup on the roller which can cause a jam If the gear will not move replace the developer 7 52 Troubleshooting 6 Next check the developer drive gear located in the printer to the right of an in place developer See the illustration on Page 7 53 7 Hold the drum drive gear stationary and try turning the developer drive gear If the developer drive gear slips without turning the drum drive gear call for service to repair drive train 8 Re install the develo
9. Upright Upright Upright Upright Upright Upright Upright Italic Upright Italic Upright PCL Font List Font List Stroke Name or Default Print Sample amp Weight Typeface Orient Escape Sequence veis aor 128 pore UU LM il lt esc gt 9Y lt esc gt s0p06 81h16 0v0sOb0T Medium Line Draw Port Lig lH mH t H He lt esc gt 0B lt esc gt s0p10 00h12 0v0s0b0T Medium Letr Gothic Port ABCDEfghij A N 5 E 123 Ag AUB BO lt esc gt 8U lt esc gt s0p16 65h9 5vOs0b T Medium Letr Gothic Port ABCDEfghi jA CN i 8es 0 1 123 e esc 8U lt esc gt s0p12 00h12 0v0sOb6T Medium Letr Gothic Port ABCDEfgh ijAA cR i i 6 6 oe lt esc gt 8U lt esc gt s0p10 00h14 0v0s0b6T Medium Courier Pot ABCDEfghijAA CN ceES S qe esc BU esc s0p10 00h12 0vOsOb3T Medium Line Printer Port ABCDEfghijAA CRi cesexsa D C 123 ae80A0AaAUB ADO lt esc gt 8U lt esc gt s0p16 67h8 5v0s0b0T Medium Courier Port ABCDEfghijAA CN ese 12348a8 esc BU esc s0p12 00h10 0vOsOb3T E Bold Courier Port ABCDEfghijAA GN 2 Se 123 esc 8U lt esc gt s0p12 00h10 0v0s3b3T Medium Courier Port ABCDEfghijA A QN s6 0 1236a8 esc BU esc s0p12 00h10 0v1sO0b3T Bold Courier Port ABCDEfghijA R QR 2564 0 esc BU esc s0p10 00h12 0vOs3b3T Medium Courier Pot ABCDEfg
10. with top amp bottom no print area of 6 in 3 Legal 8 2 x 14 in with a top amp bottom no print area of 6 in 26 A4 210 mm x 117 3 in with top amp bottom no print area of o in This is the standard size for A4 continuous forms 80 81 Ignored Envelope sizes are not supported 90 91 300 560 2 in to 33 in in s in increments with no top amp bottom no print area To determine the value of multiply the formlength in inches by 8 and add 296 formlength in in 8 296 600 1426 12 mm to 838 mm in 1 mm increments with no top amp bottom no print area To determine the value of add the formlength in mm to 588 formlength in mm 588 2000 A5 148 mm x 210 mm with top amp bottom no print area of 6 in 2001 A6 105 mm x 148 mm with top amp bottom no print area of 6 in 4 The Configuration Menu allows a form length up to 873 mm 8 10 Programmer s Reference Guide 2002 A4 210 mm x 297 mm with top amp bottom no print area of 6 in Most A4 continuous forms are 210 mm x 11 73 in Note Sending this command causes any unprinted pages to be printed then resets the top margin text length and left rights margins to their defaults and disables macro overlays The active position moves to the left edge of the logical page at the top margin This printer offers two categories of page sizes standard and custom The standard page sizes are
11. 2 Open the top cover Open the fuser exit cover at the inside rear of the printer Refer to the following illustration Slowly pull the jammed paper from between the two rollers Tear the paper at the perforation nearest the drum cartridge Note that the toner is not fused and is still in powder form Carefully remove and dispose of these pages to prevent loose toner from falling into the printer or getting on your hands or clothes If necessary remove any paper tractor feed strips by pulling them out from between the rollers Close the fuser exit cover Re install paper Close the top cover and then press ON LINE Printing resumes The information lost on the jammed page is first automatically reprinted then normal print continues Troubleshooting 7 48 Warning All Parts To Be Handled May Be Extremely Hot Drum Cartridge Shown Removed For Clarity Only Fuser Exit Cover Tractors Lower Fuser Heat Shield PBO AJ2 Clearing A Paper Jam Operators Guide 7 49 Wrinkled Paper Stress on paper as it enters or leaves the fuser can cause wrinkling Note Wrinkling can occur with very light weight or stretchy media 5 Stretchy media is paper or other material with relatively long or soft fibers that allow the material to distort wrinkle when pulled through the printer Check that the paper exit path is unhindered The rollers in the fuser exit cover may cause a herringbone wrinkle
12. Adobe Systems Incorporated PostScript Language Tutorial and Cookbook Blue Book Reading MA Addison Wesley 1991 Adobe Systems Incorporated PostScript Language Program Design Green Book Reading MA Addison Wesley 1990 Ross Smith Learning PostScript A Visual Approach Berkeley CA Peachpit Press 1990 8 4 Programmer s Reference Guide PCL5 PRINTER COMMAND ENHANCEMENTS PCL 5 printer command differences between this printer and an HP LaserJet III are outlined in the paragraphs that follow The detailed formats of the printer commands are arranged by ASCII value through this section The list that follows is arranged by function The printer supports all HP LaserJet III PCL 5 commands except for Fe amp EH which specifies the paper source and those variations of Fe amp A which apply to envelope sizes Because the printer uses continuous forms the only valid parameter setting for Fe amp EH isst 0 Sending Fc amp 10 H to the printer causeS the present page to be ejected The printer ignores all other values of for Fc amp H Note The character that follows the amp in the Fc amp 1 H and Ec amp 1 A commands is the lowercase letter L Operator s Guide 8 5 PCL 5 PRINTER COMMANDS Over amp Above Those Available in an HP LaserJet Ill Job Control Exit Language Enter PJL co 12345X Number of Copies Fc lt SOH gt lt STX gt O T C K 4 lt ETX gt Page Control
13. Printable Lines Form Factory Default 57 60 64 78 3 to 198 64 43 28 2 to 206 10 At G lines per in rounded to whole number Assumes top and bottom margins of 2 in each for standard pages No top or bottom margin is included for Custom or Continuous form lengths 3 20 Print Menus 4 Confiquration Menu GENERAL A map of the Configuration Menu is shown at the end of Section 2 Operations Accessing With the printer offline press and hold MENU for about 3 seconds to enter the Configuration Menu The printer displays the message Config Menu followed automatically by O when MENU is released Navigating Press MENU to view succeeding options and their present settings Present settings present defaults are indicated by an asterisk following the displayed option setting Changing Use the A and W keys to view other possible optional settings Press STORE to make that the new default settings Press MENU to view more Configuration Menu options and settings 4 2 Configuration Menu Exiting Press ON LINE to return online OPTIONS l O Choose the input output I O interface e Parallel factory default e Serial e Optional if applicable The interface selection may be overridden if APSense Enable in the Extended Configuration Menu When active port sense is enabled the printer automatically switches to the port on which it senses activity Parallel Enables communicat
14. Reverse Landscape prints the characters rotated 180 from the normal Landscape orientation Page orientation affects all fixed bitmapped and scalable fonts even font cartridge and permanent downloaded fonts even though these fonts may have been defined originally only in another orientation Once page orientation is chosen all fonts are printed in the new orientation Note Text orientations cannot be mixed on the same print job using the page orientation menu option 3 16 Print Menus This is Portrait Text Direction of Paper Transport This is Landscape Text 1X9 edeospue esj8 8 SI SIYL 1Xe jJ eJJ0g esJe eM SI SIY Oo Oo o Oo Oo Oo o o Oo Oo o o Oo Oo O O O O O O O O O O O O O O 8 9 Sym Operator s Guide 3 17 PCL Print Menu Only This option allows selection of an available symbol set for the default font specified in Font Src and Font For an internal font choose one of the symbol sets listed below e For any non scalable default font 8 select from the following Roman 8 factory default ECMA 94 PC 8 PC 850 PC 8 D N Legal German ISO nn e For any scalable default font select from the following Roman 8 Factory Default ECMA 94 PC 8 PC 850 PC 8 Danish Norwegian Legal German TSO nn For example Courier and Lineprinter fonts are nonscalable fonts For example CG Times and Univers are scalable fonts Ventura Math Ventura Intern
15. and on to recover will return to steady on but no printout PCL Print File Was Sent Check that the emulation to Printer in PostScript selection on the printer and host Mode agree Send only PCL print files in PCL mode Printout Appears in Code A PostScript File Has Switch printer from PCL to Been Sent to the Printer PostScript emulation Which is Set For PCL Emulation Hex Dump Mode is On Turn off hex dump mode Page 7 54 or simply cycle power off and on Limit of 99 Copies Per Out of Date RIP Firmware See Copies in Section 3 Print Menu Print Job and or Printer Driver for a detailed explanation This allows each good file to print but continues to flush any file that requires code analysis Try setting Emu PS Emul rather than Emu Auto in the Configuration Menu The optional PostScript emulation supports PostScript level I ll Contact the printer manufacturer to obtain new RIP firmware and a free copy of the latest MS Windows LaserMatrix printer driver 7 28 Troubleshooting Troubleshooting Chart Print Missing Repeated Strange Unexpected continued READY is Steady On PCL Print File Lacks Print Job DATA is Steady On Terminator Printer Operates But No Printout No PostScript Printout No Header with PostScript File Timeout Emu Auto or LaserJet in Configuration Menu OTCK A PCL printer code has been sent to a printer having an older version of RIP firmware or other PCL
16. if possible the print driver PCL print files must have a PCL reset eject or formfeed command at the end of the file to begin printout Either send another print job or use FORM FEED to print out the print buffer To avoid a repeated page especially when dealing with address labels serialized media and the like turn the printer off and then on again to purge the data Then reload media Fill and Dithered Patterns Vertical Correction Every 0 05 VCor 0 050 in in the Extended Are Flawed in is Enabled Configuration Menu may cause scan lines to be added or deleted every 0 05 in to correct for paper and paper transport variations Change to VCor Page when using graphics and patterns 7 30 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Typeface Normal Printer commands from the host override Print Menu settings Commands from Host Overriding Printer Settings Wrong Typeface Not the One Selected in the Print Menu Wrong Typeface Not the One Selected in the Text File Temporary Soft Font Has Not Been Downloaded to the Printer Permanent Soft Font Has Not Been Downloaded to the Printer Temporary Soft Font is Being Erased by a Reset from the Print Driver Be sure to download the soft font to the printer before or along with the text file To make sure the font is being selected in the print file use the hex dump mode Page 7 54 Be sure to dow
17. 1 Low Toner Refill toner reservoir Bad Electrical Contact Snap the toner reservoir cover Between Developer and shut and carefully remove the Printer Power Supply developer Caution Don t tip the developer Tipping will cause a toner spill Clean the two electrical button contacts on the left end of the developer shown below Also clean the corresponding electrical finger contacts in the printer il 3 Bad Developer Unit 3 Replace developer unit Operators Guide 7 11 Troubleshooting Chart continued Printer Messages continued Wait 1 Fuser is Heating Up or 1 Wait Printer is Recovering From an Error Printer Failure During 2 Cycle power off and on Also Complex Rasterization see solution for Page Too Complex message Wrong Cartridge Wrong Font Cartridge was Install the correct font cartridge Installed During Font Cartridge Re installation e READY Flashing Emulation Incompatibility Check the host s print file vs the e DATA Off printer s emulation setting Also check host s print driver settings Printer never prints Print Quality No Print Areas Paper on Fuser Roller 1 Check for paper stuck on fuser 2 Developer Drive Gear 2 Check drive gear Page 7 51 Jam or Broken Gear Overall Poor Print Quality Dirty Corona Wires Fuzzy or Blurred Image Dirty Corona Wires Clean Edges Print Density Setting Too Choose a lower print density High setting Dirty L
18. 3 Thelength of the jam recovery path depends on the size of the print buffer The size of the print buffer depends on the emulation overall size of printer memory type and number of soft fonts and complexity of the page 5 Extended Configuration Menu GENERAL A map of the Extended Configuration Menu is shown at the end of Section 2 Operations Accessing With the printer offline press and hold MENU for about 6 seconds to enter the Extended Configuration Menu The printer displays the message Extended Config followed automatically by Reset Cnt FusPd Navigating Press MENU to view succeeding options and their present settings Present settings present defaults are indicated by an asterisk following the displayed option setting Changing Use the A and W keys to view other possible optional settings Press STORE to save the new setting Press MENU to view more Extended Configuration Menu options and settings 5 2 Extended Configuration Menu Exiting Press ON LINE to return online OPTIONS Reset Cnt Choose between the following e FusPd e Devlp To reset either the Fuser Pad Page 5 13 or Devip Ft Page 5 11 count display the reset count option press STORE and then open the printer s top cover to replace the fuser pad or developer VCor Choose to enable or disable vertical correction every 050 in e Page Factory Default e 0 050 in The printer corrects for changes in pap
19. Causes the present page to be ejected The only valid value of is zero All other values are ignored Fc amp l P Page Length number of lines ASCII o amp a l P Decimal 27 38 108 80 Specifies the length of the physical page size rounded downward to the nearest s in or if applicable to 11 3 in This in turn sets the logical page The number of lines is specified by The factory setting is 66 lines which at the factory vertical motion index VMI setting of 6 lines per in specifies an 11 in form with a top and bottom no print area of 6 in For example if 12 and if the VMI had been set to 6 lines per in then the printer sets page length to 2 in Page Length in Lines _ VMI Page Length in Inches 12 Lines Page 12 Lines Page Zin Page 6 Lines In Notes Operators Guide 8 21 Unlike a cut sheet printer this printer allows for very flexible continuous form page length control Since HP LaserJet printers are limited to a maximum of four cut sheet sizes Executive Letter Legal or A4 this command may cause very different results on this printer versus an HP LaserJet printer For example if 12 this command causes an HP LaserJet to print an Executive 7 4 in x 10 2 in page If the page length set using this command equals one of the standard page sizes Executive Letter Legal A4 A5 or A6 the printer includes a no print area of 6 in at the top and bottom of the pag
20. Form Orientation Font Source CONFIGURATION MENU I O RS 232 RS 422 Baud Rate Data Bits Stop Bits Parity XON XOFF Page Units Page Size SUMMARY PAGE 1 60 Lines Portrait ROM Parallel RS 232 9600 8 1 None Disabled Inches Letter EXTENDED CONFIGURATION MENU Vertical Corr Print Speed Fuser Temp Sleep Delay Active Port Sense Page Width PRINTER DATA Print Model Page 24 PPM 177 deg C 6 minutes Disabled Letter Font Cartridges Installed Memory Size EC Firmware Version RIP Firmware Version Scan Count Font Number Font Point Size Font Pitch Font Symbol Set Emulation Image Shift Vert Image Shift Horiz Auto Continue Page Protect Menu Language DTR Polarity Landscape Norm Rev Jam Recovery PCL Form Control Load Form Fuser Pad Use OPC Drum Use Developer Use Total Use 2405 4096K 01 20 05 06 0 12 00 10 00 Roman 8 HP LaserJet III 0 300 inch 0 300 inch Off On English High Reversed Off On Off 2 feet 0 feet 1 feet 2 feet PBO O1 Operator s Guide 3 5 Symbols PCL Print Menu Only The symbols printout shows all printable characters in the internal symbol set currently selected under Sym Page 3 17 in the Print Menu Symbol sets are not used in the same way in the PostScript language Consequently this option does not appear in the PostScript Print Menu The symbol set chart is print
21. Horiz is displayed 3 Press and hold A or W key until the desired number of scan lines is displayed for shifting the print image left A or right W 4 Press STORE to lock in the offset setting Operators Guide 2 11 5 Press ON LINE to return online Shift Print Image While Printing 1 Press and hold A and V simultaneously for one or two seconds The display shows the present TOF offset 2 Press MENU The display shows the present horizontal offset Image Horiz from the Configuration Menu The print job continues to print using this offset 3 Press and hold A or W key until the desired number of scan lines is displayed for shifting the print image left A or right W 4 Press STORE to lock in the offset setting 5 Press ON LINE The left or right offset adjustment takes effect the next time the printer encounters a new form or when STORE is pressed again Setting Up a Page Size The Configuration Menu allows for selection of either one of several standard forms Letter Executive Legal A4 A5 A6 or a custom form as follows Note The page size can also be set up using printer drivers and embedded printer commands 2 12 Operations e For Microsoft Windows use the LaserMatrix printer driver to obtain a free copy contact the printer manufacturer e To embed printer commands see Section 8 Programmer s Reference Guide 1 With printer offline press and hold MENU for 3 seconds until Con
22. I O Error 1 3 A Nonrecoverable Optional Try one of the following Interface Error May cause e press ON LINE if Auto Cont loss of data Corresponds to a Off to continue printing if LaserJet ERROR 42 possible e cycle printer power off and on In either case the error is reset If the error persists replace optional interface Opt I O Error 9 A Recoverable Optional If Auto Cont Off the printer resets Interface Error Should not error and continues printing after ON cause loss of data LINE is pressed Corresponds to a LaserJet ERROR 43 Opt I O Error 3 Optional Interface If Auto Cont Off the printer resets Handshaking Error error and continues printing after ON Corresponds to a LaserJet LINE is pressed If failure persists ERROR 69 replace optional interface 3 Tf Auto Cont On in the Configuration Menu printer continues printing if possible with the error message displayed Operators Guide 7 7 Troubleshooting Chart continued Problem Probable Cause Solution Printer Messages continued Page Too Complex Printer Has Insufficient Try one of the following Memory to Rasterize Page Add more printer memory Appendix A Delete soft fonts and macros Set Pg Prot On in the Extended Configuration Menu Paper Jam 1 Paper Jam 1 See Paper Jam Page 7 45 Lower Fuser Heat Shield Re install plastic heat shield is Missing Electronic Malfunction Call for service Re load Paper
23. It can be cleared by cycling power off and on 7 42 Troubleshooting Several factors may contribute to the inability of the fuser to maintain a fusing temperature e Thick media or media with a high moisture content may act like a heat sink to rob the fuser of heat e A weak fuser lamp may not supply enough heat e The line voltage may not be adequate or the power source might be incorrect powering a 230 vac printer from a 115 vac outlet for example A permanent fuser failure can occur when the fuser temperature is too high rather than too low as in the case of a temporary failure and is often caused by a tripped fuser thermal breaker Temporary failures due to a fuser temperature that is too low can lead to a permanent failure due to high fuser temperature if not corrected A low fuser temperature allows toner to build up and bake onto the fuser heat roller and its thermistor The built up toner insulates the fuser from the fuser s thermistor which causes the temperature of the fuser to rise Under normal circumstances the thermistor regulates power to the fuser s heat lamp and shuts it off if the temperature gets too high If the temperature continues to rise the thermal breaker blows before the thermistor can shut off power to the fuser s heat lamp which causes a permanent fuser failure A blown thermal breaker must be replaced by a service technician The best insurance against a permanent fuser failure is preventing tone
24. Occurs If the Paper Has Not Reload paper Been Reloaded After e aPower Failure e Printer is Turned Off and Then On Again During a Print Job Top Cover is Opened and Closed During an Error Recovery When DATA is On or During a Transfer Sequence Test 7 8 Troubleshooting Troubleshooting Chart continued Probable Cause Solution Printer Messages continued Repl Cartridge Print Buffer Contained Print Re install the font cartridge Data When the Font Cartridge was Removed Repl Developer Developer Unit Has Exceeded Replace developer unit and ozone 91 666 Ft filter as soon as possible After replacing the developer and ozone filter reset the Devlp Ft count in the Extended Configuration Menu See Section 5 Repl Drum Drum Cartridge Has Exceeded Install a new drum cartridge as soon 27 600 Ft as possible If printing does not continue automatically press ON LINE Repl Fuser Pad Fuser s Felt Cleaning Pad Has Check the fuser s felt cleaning pad Exceeded 3666 Ft for caked on toner Replace if necessary After checking and or replacing the cleaning pad reset the Fuser Pads count in the Extended Configuration Menu See Section 5 Auto Cont On in the Configuration Menu allows printing to automatically continue with this maintenance message displayed If Auto Cont Off press ON LINE to continue Pressing ON LINE automatically resets the counter 5 Auto Cont On in the Configuration Menu allows pr
25. Page Size Fe amp EA Page Eject Fe amp EH Page Length Fc amp IP Vertical Correction Fc SOH STX O T C V lt ETX gt Engine Control Fuser Temperature Fc lt SOH gt lt STX gt O T C F lt ETX gt Special Function Fc lt SOH gt STX O T C P 4 lt ETX gt Fuser Sleep Delay Fc lt SOH gt lt STX gt O T C S lt ETX gt Emulation Control Switch to PostScript Fc lt SOH gt lt STX gt B E GIN 2 ETX Switch to PCL 5 Fc lt SOH gt lt STX gt B E GIN 3 lt ETX gt 2 3 The O following the STX command is the uppercase letter O The l in the escape string is the lowercase letter L 8 6 Programmer s Reference Guide Fc lt SOH gt lt STX gt B E GIN 2 lt ETX gt Switch to PostScript ASCII Fc lt SOH gt lt STX B E GI N 2 lt ET Decimal 27 1 2 66 69 71 73 78 50 3 If printer has not been preset for auto emulation this command causes the printer to switch unconditionally to the optional PostScript emulation Fc lt SOH gt lt STX gt B E GIN 3 lt ETX gt Switch to PCL 5 ASCII Ec SOH SD B E G I N 3 lt ET Decimal 27 1 2 66 69 71 73 78 51 3 If printer has not been preset for auto emulation this command causes the printer to switch unconditionally to the PCL 5 emulation Fc lt SOH gt lt STX gt OT C F lt ETX gt Fuser Temperature ASCII Eo lt SOH gt SD O T C F 4 lt ETX Decimal 27 1 2 79 84 67 70 3 Causes the engine controller to heat up the fuser t
26. Scorching Speed continued Pre dispensing of Labels Labels Being Used are Not Labels come off carrier or Optimized for Lasergraphics liner inside printer Paper Doesn t Feed Paper Stretched Too Tight Reliably Frequent Tears and or Paper Jams Leading Edge is Curled Misaligned Tractor or Top of Form Sensor Tractor Sensor Contaminated By Toner Paper Moves 2 in and Then Stops Form Speed Error message See Paper and Label Recommendations in Section 2 Contact the printer manufacturer for detailed label specifications Consider using Mode 4 under Special Function in Extended Configuration Menu to prevent media from backing up at start of print job Release tension on paper by moving tractors slightly closer Tear off the curled form and try loading the leading edge of the next form See the illustrations on Page 7 50 to check that tractors are centered Re center if necessary If necessary call for service The tractor sensor is located under a cover between the waste toner bottle and the print density control knob This location is prone to toner contamination if a waste toner bottle overflows The sensor is easily cleaned by removing the cover in front of the print density knob If necessary call for service 7 34 Troubleshooting Troubleshooting Chart continued Paper Problems Positioning Feeding Paper Out Jamming Scorching Speed continued Problem Pap
27. Src Page 3 11 and Font Page 3 13 Point sizes are available for scalable fonts from 4 00 to 999 75 points in 25 point increments This setting does not appear for fixed pitch non proportional fonts This is 8 point type This is 12 point type This is 24 point type Pitch PCL Print Menu Only Choose the pitch of the fixed pitch non proportional default font specified by Font Src Page 3 11 and Font Page 3 13 Pitches characters per horizontal inch or cpi are specified for fixed pitch fonts from 44 to 99 99 cpi in 25 cpi increments The pitch option does not appear for proportional fonts i gt XXXXXXXXXX This pitch is 10 characters per inch 1234567890 XXXXXXXXXXXX This pitch is 12 characters per inch 123456789012 7 Afont s point size is a measure of the height of its tallest character typically the I or pipe character Orient Operator s Guide 3 15 PCL Print Menu Only Choose the default page orientation Portrait factory default Landscape Reverse Portrait Reverse Landscape Page orientation sets the direction characters are printed on the default page Portrait prints characters right to left across the paper perpendicular to the paper feed direction Reverse Portrait prints the characters rotated 180 from the normal Portrait orientation Landscape prints characters bottom to top along the direction of paper feed
28. That Stacker is Ready Send Your Print File Make sure the READY and ON LINE lights Pages 1 7 and 1 10 are lit and the operator access top cover and front door are closed and then send a print file from the host computer to the printer e Ifthe printer displays an error or attendance message on the control panel see Printer Messages in the troubleshooting chart in Section 7 1 6 Basics e If the print is too light or dark smudged streaked or dirty see Print Quality in the troubleshooting chart If Desired Remove Printout If the DATA light is lit at the end of the print job press FORM FEED to print and eject that last page of print data before removing the print job When tearing off a completed print job at the exit of the printer be careful not to pull the paper too hard to cause the top of form to shift CONTROLS AND INDICATORS Power On Off Switch This power on off switch is located on the right side of the printer near the bottom Press side of this switch to turn on printer Make sure the O side the off side is depressed when connecting or disconnecting cables e performing selected maintenance and troubleshooting procedures outlined in Sections 6 and 7 When the printer is turned on it automatically checks for JBO AU e Paper e ow toner Normally a computer application includes a reset command or form feed command to eject the remnant of the last page If not the DATA indic
29. Up a Page Size in Section 2 Operations for either a standard page or a custom form 4 12 Configuration Menu Pg Prot Choose to enable or disable page protection e Off e On factory default If a page is very complex many font changes vector graphics and other printer command devices the printer may not have the ability to keep pace with the engine printing process In such case the printer displays either Page Too Complex or Wait and then locks up Pg Prot On ensures that the Page Too Complex message never occurs Page protection forces the system to allocate additional memory to create the entire page in memory before beginning the engine print process Note When you switch from Pg Prot Off to On the printer erases downloaded fonts and macros both permanent and temporary All downloaded fonts and macros must be reloaded Landscape Choose between e Rev factory default e Norm Unlike Orient Lndscape and Orient RevLand in the Print Menu Landscape Norm and Landscape Rev are not reset or overridden by printer commands Operator s Guide Normal Landscape A normal landscape printout is shown in the 4 13 following illustration Notice that when refolded the printout opens from right to left opposite to that of a book BAPER PRINTED PRINTED PRINTER PAGE PAGE OUTPUT PRINTED j PRINTED PAGE 1 PAGE I I PAGE 4 PAGE 3 PAGE 2 PA
30. a bad laser scan unit LSU and even opening and closing the printer can cause this problem It is normal for speed related errors to occur when opening and closing the cover This is due to changes in the speed of the LSU imaging mirror when the top cover is raised or lowered the controller detects the speed variation and triggers the message A defective bouncy or intermittent top cover interlock switch or a damaged or worn interlock switch actuator on the underside of the top cover about midway along the right side can also trigger the error message Additionally a bad or intermittent LSU cable can cause a form speed error message Often if the cable is bad Form Speed Error occurs when the printer cover is opened or closed Paper Jam and Wrinkling The printer reports a Paper Jam on the control panel Paper jams occur when paper hangs up between the tractors and the fuser exit cover When this happens the paper buckles and then dislocates either the lower fuser heat shield or an actuator on the fuser exit cover illustrated on the following page Sensors detect displacement of the shield and actuator A jam can occur for several reasons e Improperly set tractors e Paper path obstruction e Overall poor quality or uniformity of paper Operators Guide 7 45 e Torn paper broken perforations or distorted sprocket holes e Poor paper feeding or stacking e A dirty broken or worn tension roller e Worn fuser or tractor
31. and follow instructions included with the drum cartridge regarding proper recycling disposal Installing Drum Cartridge To install a new drum cartridge refer to the illustration Proceed as follows 1 Carefully cut open the foil bag containing the drum cartridge 2 Remove drum cartridge Keep foil bag and bubble pack use them to protect the drum cartridge whenever it is removed from the printer 3 Remove bubble pack from drum cartridge Caution Do not touch the drum green cylinder and take care not to scratch its surface Do not allow the green cylinder to touch the desktop or other surface Any scratches will degrade the quality of printing Operator s Guide 6 35 Do not expose the green cylinder to light for more than five minutes Over time strong light will degrade the drum coating and affect print quality 3 Carefully remove tape that covers and supports a small tab on side of cartridge Make sure the tab is not pressed in This tab must remain out in order to reset the printer s drum counter The tab automatically retracts during printing 4 Align guide marks W on cartridge and printer and then insert drum cartridge into printer as shown in the illustration When installed the drum cartridge is situated directly behind the developer cartridge and is held in place when the top cover is closed 6 36 Maintenance Drum Count Heset Tab Replacing Drum Cartridge PBO AB1 Operator s Guide 6 3
32. anti static mat under the printer and stacker Wool is notorious for causing static buildup as are many synthetic carpeting materials If you use an anti static spray on the carpet do not spray the printer the paper or the stacker Even the contact of the paper against the control cable at the rear of the printer can cause static transfer from the paper to the cable and back to Operator s Guide 6 7 the printer If you use a parallel interface for communication between the host computer and printer use the right angle parallel interface control cable supplied with the printer to make sure the cable doesn t touch the paper The printer is electrically grounded to prevent static buildup in the printer itself But static drains of this type don t preclude damage to the printer when a discharge occurs between the printer and an electrostatically charged printer stand for example Ensure that the stand or table on which the printer is placed is grounded to prevent ESD between you it and the printer PERIODIC MAINTENANCE The following chart lists maintenance requirements based on the number of feet of printed material Check the number of feet of printed material paper labels etc under Tot Ft in the Extended Configuration Menu Note The replacement intervals quoted in the table are normal expected intervals derived from a properly maintained printer operating in a room temperature non seaside environment at 40
33. can be specified under Frm Width in the Extended Configuration Menu 2 20 Operations Reset Cnt VCor Print Speed Special Function 29 Fuser Temp Sleep Delay APSense Hex Dump Frm Width 2 Form Cont PCL Frm Ctl Tot Ft Drum Feet EC FW Ver RIP FW Ver Devip Ft Devlp Fuser Pad FusPd Scan Count Diag Print EXTENDED CONFIGURATION MENU FusPd Devlp See Fuser Pad and Devlp Ft below 0 050 in Page 12ppm 24ppm 4 Ox 130C 138C 146C 153C 161C 169C 177C 184C 0 to 60 minutes in 1 minute increments with 6m as default Enable Disable On Off 3 5 to 8 in in 125 in increments or 89 to 203 mm in 1 mm increments Off On Off Off On nnnnnnnn feet total feet of all media printed by printer engine Not resetable nnnnn feet total feet of all media printed by present drum Reset by changing drum nn nn present engine controller firmware version nn nn present raster image processor firmware version nnnnn number of ft printed using the present developer Can be reset by Reset Cnt nnnnn number of ft printed using the present fuser pad Can be reset by Reset Cnt nn scan lines detected per 1 6 in 0 3 print pattern Factory defaults are underlined See Section 5 Extended Configuration Menu for details 20 Special Function Mode 4 prevents the printer from reversing direction on restart 21 Option is displayed only if PSize stipulates a c
34. copy requirements e Send the print job to a file and then create a batch file or BASIC program to copy that file enough times to satisfy the total copy requirements For information on availability of this free driver contact the printer manufacturer Operator s Guide 3 13 Font Src PCL Print Menu Only Choose the available font source e ROM factory default e Left e Right e Soft ROM is for internal fonts stored in the printer Left and Right are for HP LaserJet compatible font cartridges inserted into the two slots in the front of the printer If no cartridge is present in the slots the settings Left and Right do not appear as optional settings Soft is for soft fonts downloaded from the host to the printer If no permanent soft fonts have been downloaded Soft does not appear as an optional setting Font PCL Print Menu Only Choose the number such as 0 1 2 etc assigned to the font desired Font O is the factory default for the ROM font source The possible font number settings 0 1 2 etc depend on the selected font source specified by Font Src Page 3 13 The available font number settings are 0 49 for the ROM font source Available fonts and their assigned numbers are included on the PCL font list printout Page 3 10 3 14 Print Menus Pnt Size PCL Print Menu Only Choose the default height in points 72 points 1 in of a proportional default font specified by Font
35. e 153 C 307 F e 184 C 363 F Caution Use care in selecting the fuser temperature In general e A fusing temperature that is too low shortens the life of the fuser mechanism e Failure to lower fuser temperature when switching to lighter narrower media may result in a non recoverable fuser failure which requires a service call Use the following as a guideline in selecting the correct fuser temperature for your paper and label media Operator s Guide 5 5 Paper Label Width Suggested Fuser Temperature Mode 4 in to 5 in 161 C 5 in to 6 in 169 C 6 in to 9 2 in 177 C Also consider the following guidelines e Choose higher rather than lower fuser temperatures For border line paper widths such as 5 in consider using the higher temperature 169 C In general the higher the temperature the better the fusing e Reserve 184 C for heavy wide media Avoid using the highest setting except for heavy wide media Continuous duty at 184 C can cause a fuser failure e Lower fuser temperature when using heat sensitive media If you print on heat sensitive base papers labels and non paper media such as fabric vinyl or plastic consider using a slightly lower fuser temperature Labels having heat resistant adhesive help prevent pre dispensing that is detaching from the carrier during printing Consider using labels made specifically for continuous form laser printers Do not leave label media in the prin
36. formatted identically to LaserJet sizes with the addition of A5 A6 and an added variation of A4 The custom page sizes on the other hand allow you to take full advantage of your continuous form laser printer The following standard and custom page size definitions apply A Standard Portrait page size is defined using the Page Size command Ee amp A where 1 2 3 26 2000 2001 or 2002 and the Orientation command Fc amp I O where st 0 which defines the rotational position of the logical page on the physical page A Standard Landscape page size is defined using the Page Size command Fe amp A where 1 2 3 26 2000 2001 or 2002 and the Orientation command e amp I O where 1 e A Custom Portrait page size is defined using the Page Size command Fe amp A where 300 560 or 600 1426 the Orientation command Ec amp 1 O where 0 and Frm Width from the Extended Configuration Menu e A Custom Landscape page size is defined using the Page Size command Fe amp A where 300 560 or 600 1426 the Orientation command Fe amp Ht O where 1 and Frm Width from the Extended Configuration Menu The following pages show pictorially the principal relationships between Physical Page Printable Area and Logical Page as they apply to standard and custom portrait and landscape page sizes Operator s Guide 8 11 This page is intentionally blank Programm
37. green hooks to lock the developer unit into position Note After installing a new developer the first few pages may print light before toner is properly distributed in the new developer Operator s Guide 6 39 Guide Mark Points to Slot for Developer s Left End Guide Rail oy Developer Unit Right End Guide Rail Replacing Developer Unit PBO AC4 6 Reset the Devlp Ft counter by selecting Reset Cnt Devlp in the Extended Configuration Menu and then pressing STORE 7 Continue below to fill the toner reservoir with starter toner Filling Toner Reservoir With Starter Toner To fill the toner reservoir with starter toner refer to the following illustration Proceed as follows WARNING Toner contains fine particles Avoid prolonged or repeated breathing of toner Avoid toner contact with eyes if contacted flush eyes with water and then contact a physician 1 Remove starter toner bottle from the developer kit 6 40 Maintenance Before removing the bottle s cap and seal shake the bottle to fluff the toner Unscrew the cap To prevent a puff of toner from escaping when you remove the bottle seal first puncture the seal slightly with a pin or knife or simply peel back the seal slightly to relieve pressure within the bottle AVOID SQUEEZING THE BOTTLE Remove the seal and then screw on the nozzle from the toner kit Open the cover on top of the developer unit It clicks open at 90
38. handles a mismatch between the PSize setting in the Configuration Menu and a different page or form length embedded in the print stream from the host computer Off The printer stops and displays the message Load New Forms after the page or form length mismatch After loading new paper labels or other media press ON LINE to apply the new page or form length to the newly loaded media If you press ON LINE without loading a new size the printer applies the new length to the existing media in the printer On The printer automatically applies that new page or form length to the existing paper labels or other media in the printer In either on or off modes the printer uses the next top of form TOF as the first TOF of the new page or form length The printer then calculates the positions of subsequent TOFs from the new length 5 10 Extended Configuration Menu Note This option applies to both the PCL and PostScript emulations However if PCL Frm Ctl Off the Form Cont option is ignored in the PCL emulation See the following Extended Configuration Menu option PCL Frm Ctl For the PCL Form Control option choose e Off e On factory default This option only applies to the PCL emulation Off All changes in standard page and custom form lengths embedded in the data stream are ignored The printer continues to use the page or form length corresponding to the PSize setting in the Configuration Menu On Ch
39. if not reconciled causes the image to drift The printer corrects for this variance either once every 0 05 in or all at once at the end of every page In either case the printer detects and determines the variance by monitoring the number of scan lines printed every 0 05 in of paper movement If the printer tends to print more than 50 lines per 6 in because of a higher fuser temperature then it adds filler lines either by duplicating one or more scan lines every 0 05 in 1 or by inserting blank scan lines at the end of the printed page 0 to maintain the proper top of form Operators Guide 8 9 Note Normally choose vertical correction every 0 05 in f 1 on preprinted forms some labels and the like Always choose I when form length X 2 in Choose correction at the end of the form 0 when printing all types of graphics especially those requiring dithered features Do not change vertical correction setting in the middle of a print job Do so only at the start of the print job that is during print job initialization Switching in the middle of the print job yields unpredictable results Fc amp EA Page Size ASCII Ec amp D A Decimal 27 38 108 65 Sets the physical page size This in turn defines the size of the logical page Letter page size is the factory setting The values of are 1 Executive 7 4 x 10 2 in with top amp bottom no print area of 6 in 2 Letter 8 2 x 11 in
40. las rica NO abra la tapa superior mientras la impresora funcione PERICOLO LA LUCE LASER PUO RECARE GRAVI DANNI AGLI OCCHI NON guardare direttamente la lampada laser NON aprire il coperchio della stampante quando essa e in funzione IMPORTANT SAFETY INSTRUCTIONS CONTINUED Unit in top cover Opening LSU will void U S Food and lt Drug Administration FDA certification and may void other certifications lt Do not open disassemble or attempt to repair the Laser Scan Ne pas ouvrir d monter ou essayer de r parer l unit de num risation laser du couvercle L ouverture de cette derni re annulera la certification de la FDA Food and Drug Administration am ricaine et ventuellement d autres certifications Die Laserabtasteinheit LSU im Geh usedeckel nicht ffnen zerlegen oder versuchen zu reparieren Durch ffnen dieser Einheit wird die Bescheinigung der US Lebensmittelbeh rde Food and Drug Administration FDA und unter Umst nden auch andere Bescheinigungen ung ltig gemacht No abra desarme ni trate de reparar la Unidad Exploradora Las rica de la tapa superior Al abrir dicha unidad se anula la certificaci n de la FDA Food and Drug Administration de los EE UU y tambi n podr n dejarse sin efecto otras certificaciones Non aprire smontare o tentare di riparare l unit di scansione laser sul coperchio La sua apertura invalida la legalizzazione Food and Drug Administration FDA e possib
41. on a static free surface or antistatic bag 5 See the Caution below along with the following illustration before extracting the EC firmware IC from the EC PCB Caution DO NOT attempt to pull up an IC using your fingers You will damage the electrical contacts on the sides of the IC Use an IC extractor to remove the firmware IC or slip the small blade of an electrically grounded pocket knife under the IC between the underside of the IC and its socket and slowly pry up the IC working first on one end of the IC and then the other 6 Place the EC firmware IC on a Chipstrip or equivalent pad to protect it from static damage 2 Commonly called match books they resemble a book of matches containing an antistatic form pad surrounded by a cardstock cover Operators Guide B 7 IC Extractor EC PCBA EC Firmware Antistatic Mat L si EC Firmware Removal PB0 AQ To install EC firmware proceed as follows Note EC Firmware is contained on a read only memory IC which is shipped to the user on a Chipstrip or equivalent pad Caution When handling PCBs and ICs do not touch components or edge connectors or other electrical contacts Use an antistatic wrist strap when handling the RIP and EC controller PCBs and the EC firmware IC If an antistatic wrist strap or other form of electrostatic protection is not available touch an electrical ground such as the metallic porti
42. the following subsection Operators Guide A 3 RIP CONTROLLER PCB REPLACEMENT To remove the RIP controller PCB proceed as follows 1 Remove paper turn off printer and disconnect power interface and stacker cables at rear of printer 2 Position the printer so that the rear connector panel is easily accessible with at least a foot and a half of free space available 3 Remove the four Phillips screws at the corners of the connector panel See the following illustration 4 Pull out on both plastic ejectors as shown to unseat the connector panel together with the raster image processor RIP controller PCB To Remove Connector Panel and RIP PCB S OD Remove Four Phillips Screws SS c Pull Here on Ejectors to Unseat Panel and RIP Controller PCB li Connector Panel Rear View of Printer PBO AL 5 Seethe Caution below and then slowly pull out the panel and PCB and place it flat on a static free surface or antistatic bag Caution When handling PCBs do not touch components on the PCB nor the connector fingers on the rear edge of the PCB A 4 X Appendix A Memory Enhancement e If an antistatic wrist strap is available use it and connect the other end to an electrical ground e If you have a wire connected to alligator type electrical clips connect the clip to the connector panel and the other end to electrical ground e If there is no other antistatic protection availab
43. toner inside the printer The manufacturer and or carrier are not liable for damages caused by consumables or by toner deposits which remain in the printer during shipment See Moving or Reshipping the Printer in Section 6 Maintenance Never use the fuser exit cover on the back of the printer as a handhold for lifting the printer Lift the printer only along the sides of the printer 7 2 Troubleshooting TROUBLESHOOTING CHART e Computer Messages Page 7 3 e Printer Messages Page 7 3 e Indicators Page 7 11 e Print Quality Page 7 11 e Print and Forms Positioning Page 7 23 e Configuration Settings Page 7 26 e Print Missing Repeated Strange Unexpected Page 7 27 e Graphics Page 7 29 e Typeface Page 7 30 e Paper Problems Positioning Feeding Paper Out Jamming Scorching Speed Page 7 31 e Control Panel Page 7 34 e Communications Page 7 35 e Noises Page 7 37 Operators Guide 7 3 Troubleshooting Chart Problem Computer Messages 1 Offline 2 Possible Interface Timeout Not ready error writing device Abort Retry Ignore Fail 3 Wrong Port 1 Check if printer is offline Change timeout using DOS mode command or the printer driver Check port compatibility between host and printer Printer Messages Bad Fuser Motor Fuser Cam Motor or Cam Positioning Error Cycle power off and on If necessary call for service Error Font Cart 1 Font Cartridge Was Removed With Prin
44. 2400 9600 DTR Polarity Lo Hix XON Enabled Robust Disabled Data Bits 7 8 Parity Mark Space Even Odd None RS 422 232 Stop Bits 2 1 Auto Cont On Off Emu 18 Auto PS Emul LaserJet Lang Italian Spanish French German English Image Vert 199 to 199 scan lines with O as factory default Image Horiz 199 to 199 scan lines with O as factory default Page Units Mm In PSize 9 Type Size Form In Type Size Form Mm Letter 8 2 x 11 A5 148 x 210 Executive 7 4x 10 2 A6 105 x 148 A4 210 mm x 117 3 A4 210 x 297 Custom 5 to 33 in in 125 in increments Custom 12 to 873 mm in 1 mm Legal 8 2 x 14 increments Pg Prot Off On Landscape Norm Rev Jam Recover On Off 16 17 18 19 Factory defaults are underlined See Section 4 Configuration Menu for details This menu option may be overridden if APSense Enable in the Extended Configuration Menu The following options in italics appear only if I O Serial or APSense Enable in Extended Configuration Menu Only appears as an option if an optional I O board has been installed in the optional I O slot at rear of printer Auto and PS Emul only appear for those printers with a PostScript emulation For a printer with PostScript emulation Emu Auto is the factory default Printer displays options in inches if Page Units In or in mm if Page Units Mm Ifa custom length is specified then a form width
45. 7 Developer Unit Replacement Normal maintenance intervals for developer unit replacement is approximately every 92 000 ft At 91 666 ft the printer displays the message Repl Developer as a reminder Notes Replace the ozone filter at the same time the developer unit is replaced When a developer unit is replaced a special starter toner charge containing a carrier must be added to the toner reservoir This starter charge is packaged in the developer kit along with the new developer unit Removing Developer Unit To remove the developer unit refer to the following illustration Proceed as follows 1 Open top cover and front door of printer 2 Release the green hook on each side of the developer unit 3 Hold each side of the developer unit and pull it up at a 45 angle toward the front of the printer Caution Do not turn the developer upside down Doing so could cause a toner spill 6 38 Maintenance Installing Developer Unit To install a new developer unit refer to the following illustrations Proceed as follows 1 Remove developer unit from foil bag Save the bag for disposal of old developer unit 2 Hold the developer unit with the roller directed away from you 3 Align the left end guide rail of the developer with the guide mark W on the printer 4 Insert the developer unit into the printer at approximately a 45 angle and push it into the printer until it snaps into place 5 Pull forward on the
46. ASON Ota D EUROS 7 11 Print and Forms Positioning eseeeeeeeeeeeennn 7 23 Operator s Guide xiii Configuration Settings ssessesssessseeeeseeesseessersseeesseessseessersseessee 7 26 Print Missing Repeated Strange Unexpected 7 27 Graphic Sis rast ti bras tied as sda Dodd Ih Opec o eer UM IEEE 7 29 TYPO aCe ss p acu o eis adonde m idR Ska ue 7 30 Paper Proble mss iiir costo vie eta iva Ue ed aire aa qul voco ovo Cos Pv uda 7 31 Control Panel e dde ie dea tes 7 34 Communications dtes dele Ao et a ica a oiu eetuts 7 35 NOISE oie ct go acetals aA oc staan seni to e sb datu cd m 7 37 Troubleshooting Procedures eue eet e teet tote eee teres 7 38 Power On Sequence Check eodem loreet toe Probes Sa epis feces 7 38 Transfer Sequence Fault Isolation Test usse 7 39 Fuser Failure and Form Speed Error Messages 7 41 Paper Jam and Wrinkling eese 7 44 lb jwvsdLum c 7 51 Troubleshooting Adds uiii ope nien etaed doeet ede ea 7 53 Diagnostic Patterns erii eu d e iu 7 53 Hex Dump Mode ie becas e tede nre ae Hoe ea exe SER Ye be ga 7 54 Emulation Command Printouts eeeeeeeeeeee 7 54 Programmer s Reference Guide Introduction e Sass eee aR OS 8 1 Continuous Form Vs Cut Sheet Laser Printers 8 1 PCL Nomenclature and Conventions ccccssccc
47. ATA EN The DATA light signals the status of communication The DATA light is off when there is no communication with the host or no information is in the printer s memory waiting to be printed The DATA light remains on when printer host communication is active or when printer memory contains data or commands waiting to be printed or executed READY and DATA work together to indicate printer status as shown in the table titled Status Indicators Note Operator s Guide 1 9 During diagnostic modes such as printing diagnostic patterns from the Extended Configuration Menu DATA will not light as it normally would when a page is ready to be printed STATUS INDICATORS Flashing Off Flashing Data bytes are being transferred from a host computer to printer memory or information is being processed or waiting in memory to be transferred to the paper No more data bytes are being received from the host or being processed but an image remains in printer memory that has not been transferred to the paper Press FORM FEED to print the page Printer is idle waiting for a print job No data bytes are being transferred from the host Printer memory is empty All images on paper have been ejected from the printer Printer is not ready to accept data A message is displayed on the LCD Information is in memory but cannot be printed due to an error Indicates printing of a test page accepting of downloaded fonts or a pos
48. B Place PCBs in or on conductive plastic bags or surfaces only such as antistatic bags or antistatic mats Failure to use these precautions may damage or destroy PCB components Prior to moving the printer remove the developer unit toner waste bottle and drum B 2 Appendix B Firmware Upgrade CAUTIONS Continued Whenever you remove the drum cartridge place it in its original container or other protective covering and store it in a dark location Prolonged exposure to strong light deteriorates the green organic photoconductor coating on the drum Never use the fuser exit cover on the back of the printer as a handhold for lifting the printer Lift the printer only along the sides of the printer The printer contains two types of firmware e The raster image processor RIP firmware controls the processing of data from the computer to the print media The RIP firmware is located on a mini PCB which is inserted into a connector on the RIP controller PCB e The engine controller EC firmware controls the mechanics of the printer The EC firmware is located on a single ROM IC which is inserted into an IC socket on the EC PCB To remove or install any firmware first the RIP controller PCB must be removed as explained in RIP Controller PCB Replacement in Appendix A 1 Firmware is the name used to describe software residing on one or more computer memory chips called read only memory ROM integrated circuits ICs
49. DATOS CAD n Sina n E TAE E N N 4 12 Jam Recover E nh rit e ea s Cose iud geo iaa oases 4 14 Extended Configuration Menu Generalna a a a ensi tes E NS 5 1 ACCESSIN O pii ee En ARNO a a DM a Oe 5 1 Navisat NE cess Gwe gras aae saben aaa ie Mee abre ao aa oe ae 5 1 CHANGING T 5 1 EXN O sto asia skews an ou aes bene esac Ra taut 5 2 ODEIORS sca odssdttotestltas d acne dilatata dette oet tuendae 5 2 i lau T OUO 5 2 hioc A PH 5 2 Print S Deed dicet dudo ultime mute ee ie pasa 5 3 Special DuncloHe sena eode eee P tete geh tid as e Paste 5 4 Puser Tempar e prion s ui Rd urs aca 5 4 Sleep Delays aua eO RU RIA RHEIN Y ieee 5 6 PS TNS Suc e E usenet ae haue 5 6 Hex DUMP c6 eatis ee eT APSE dede Hen NEA 5 7 Fem Width aite ter SERE ASIN A eR ORAU SR NEU Rea REV eR REN 5 8 Form Cont oeo tevoltiatas blat et pet M tuba dad etu th 5 9 CMS EIS caeca cisco ete at oem a atop 5 10 Toro FUS actes ce MN E C Dp Ries 5 10 bota ccr 5 10 FOC FW AT 5 11 RIPEW Ver as Gat cedet esa uid medie dettes Ode 5 11 DeSIDL oaks So sects Dos t beu bsec abate 5 11 gio P M 5 13 SOC ATW Counta oo sid od Sh rm 5 13 DIPL S nter ente duced ME REE ot u 5 14 xii Contents Maintenance Moving or Reshipping the Printer 6 3 Static Electricity NNMERO 6 5 Periodic Maintenance eon anann i ann aa dass 6 7 Cleaning Proced res ice iot tee tees ic mis ed eV e
50. GE 1 VO WND PRINTOUT i PAGE X RESULTS IN v BACKWARD X PACE FANFOLD PAGE S S PAGE Normal Landscape CAO0 H Reverse Landscape A reverse landscape printout is shown in the next illustration When refolded the printout opens like a book for easier reading v d3Ovd 3OVvd Z dOvd PAPER PRINTER l J vd CBINIeld FOVd AINld 3ovd CHBINIeld 3ovd C3INIeld 1 l OUTPUT i PRINTED PRINTED PRINTED PAGE PRINTED PAGE PRINTED ee PAGE PAGE PAGE 1 l I PAGE 1 PAGE 2 PAGE 3 PAGE 4 PAGE 5 PRINTOUT HN E RESULTS IN PROPER matr 7 FANFOLD Er AGE 5 Reverse Landscape CAO I 4 14 Configuration Menu Jam Recoverz Choose between e Off factory default e On Off The printer does not reprint the data in the jam recovery path after 1 the jam is cleared 2 the paper is reloaded 3 the printer cover is closed again and 4 the ON LINE key is pressed The jam recovery path typically contains about 17 in of previously printed data Consider turning off jam recovery to prevent duplicating address labels or negotiable serialized or other similar materials On The printer reprints data in the jam recovery path after the jam is sensed the cover is opened the jam removed and the cover is closed again This helps prevent loss of material in the event that a printout is damaged by the paper jam
51. OK Communications Character or Control 1 Printer s PCL Print Menu Normal Host computer Problems With Any Settings Have Been commands overrides Print Menu Interface Superseded by Host settings for print style characters set and the like These printer settings are only effective until the host changes the settings using printer commands Printer Off or Off line Check Configuration Settings In PCL emulation check setting of PCL Frm Ctl in the Extended Configuration Menu For either emulation use the hex dump mode Page 7 54 or an emulation command printout Page 7 54 to check commands sent to printer Wrong Interface or Check interface and emulation Emulation settings Electronics Failure Call for service 7 36 Troubleshooting Troubleshooting Chart continued Communications continued Problems When Using 1 Wrong Serial Interface 1 Host and printer settings for baud Serial Interface Only Settings data bits parity and stop bits Garbled text must be the same Check serial interface settings in Configuration No printout Menu Printer prints a few Loose or Bad Interface Check If necessary replace pages and quits Cable interface cable Bad Data Check data using hex dump mode Page 7 54 Electronics Failure Call for service Problems When Using Incorrect Characters Loose or bad interface cable Parallel Interface Only Check and reset cable If necessary rep
52. Programmer s Reference Guide for more detail PS Emul The printer emulates a PostScript Level One printer Lang Choose the language for displayed messages e English factory default e French e Italian e Spanish e German Image Vert Choose a value in the range of 199 to 199 The factory default is 0 Note Vertical image adjustments can also be made online See Shifting Print Image Vertically in Section 2 Operations The vertical image setting adjusts print image up A or down V in relationship to the top of form The maximum setting of 199 allows for a maximum vertical print image adjustment of 3 in where each increment of the setting moves the print image 300 in The vertical image setting is retained when power is turned off Image Vert is reset to zero by Menu Reset Operators Guide 4 9 Image Horiz Choose a value in the range of 199 to 199 The factory default is 0 Note Horizontal image adjustments can also be made online See Shifting Print Image Horizontally in Section 2 Operations This horizontal image setting adjusts the print image left A or right V The maximum setting of 199 allows for a maximum horizontal print image adjustment of 3 in where each increment of the setting moves the print image 300 in The horizontal image adjustment is retained when power is turned off Image Horiz is reset to zero using Menu Reset Page Unitsz Choose the un
53. SIMM PCB nes 35 Orientation Lett Side SIMM Removal amp Installation PBO AM To install a SIMM PCB proceed as follows 1 Remove the RIP controller PCB as described above 2 Note the position of the SIMM orientation key Refer to the first illustration in this appendix 3 Touching the SIMM only along its edges angle and slide the SIMM into the connector See arrow in the preceding illustration 4 Pivot the SIMM up perpendicular to the PCB softly snapping it into position See arrow in the illustrations 5 Re install the RIP controller PCB as described in RIP Controller PCB Replacement Appendix B Firmware Upgrade WARNINGS Hazardous voltages are present in this printer With the enclosure removed and power applied hazardous voltage areas are present Equipment service must be performed only by service trained personnel who are aware of the hazards involved CAUTIONS The printer circuit boards PCBs inside the printer contain static sensitive components To reduce the possibility of static discharge and damage to these PCBs touch the printer chassis before touching these PCBs or their connectors When handling PCBs do not touch their edge connectors Handle PCBs only by their side edges or the plastic ejectors located on the two outside corners of the PCBs In the case or the raster image processor RIP controller PCB use the connector panel for holding and transporting the PC
54. SU Cover Glass Clean If necessary call for service Incompatible Media Check media against Paper and Label Recommendations in Section 2 Worn Out Fuser Replace fuser heat and pressure rollers 7 12 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Print Quality continued No Print in Narrow If Top Cover Is Not 1 Vertical Strip Latched on One Side Print May Be Lighter on That Side of Printout Dirty Transfer Corona Wire or Misaligned Transfer Charger Dirty LSU Cover Glass Thick Media paper label or card stock or Media Containing Too Much Moisture May Affect Right or Left Side of the Printout Defective or Clogged Developer The drum is held down by the top cover Make sure cover is latched securely on both sides a Clean corona wire b Run a Transfer Sequence Fault Isolation Test Page 7 39 If the images appear OK on the drum but not on the paper suspect a misaligned transfer charger If necessary call for service Clean Run different media and compare results Refer to Paper and Label Re commendations in Section 2 Check for a jammed developer Page 7 51 If necessary replace developer Operators Guide 7 13 Troubleshooting Chart continued Problem Probable Cause Solution Print Quality continued No Print in Narrow Worn Drum If a drum has been used Vertical Strip Continued extensively to print narrow forms it may
55. See Waste Toner Bottle Replacement Page 6 28 11 Replace the used felt cleaning pad with a new one See Felt Pad Replacement Page 6 31 12 Return spent consumables plus the nozzle to the toner kit box After using both toner bottles both waste toner bottles and both felt cleaning pads ship these spent consumables for proper disposal as instructed in the toner kit Refilling Toner Reservoir PBO Y1 6 28 Maintenance REPLACEMENT OF CONSUMABLES Perform the following replacement procedures as required or at the periodic interval specified in the Maintenance Intervals table on Page 6 8 Waste Toner Bottle Replacement Replace the waste toner bottle when the toner reservoir is refilled Caution Never reuse the toner from the waste toner bottle Waste toner is not fine enough to be recycled through the developer Also and most important waste toner contains contaminants that can damage the developer Removing Waste Toner Bottle To remove the waste toner bottle refer to the following illustration Proceed as follows 1 Open top cover of printer 2 See the following Caution and then lift out the drum cartridge taking care not to scatter toner or scratch the drum cylinder Caution Do not touch the drum green cylinder and take care not to scratch its surface Do not allow the green cylinder to touch the desktop or other surface Any scratches will degrade the print quality Operator s Guide 6 29 Do not expos
56. able results if the file is printed on a different printer The commands would probably be ignored by the new printer If this is a problem however consider the method described below Consider using HP s printer job language PJL commands for switching between PCL and PostScript emulations PJL is designed for switching between PCL and PostScript in a HP LaserJet IIISi This printer supports PJL switching c96 12345X 9 PJL sP ENTER sP LANGUAGE sP sP PCL F to switch to PCL 5 emulation c96 12345X 9 PJL SP ENTER sP LANGUAGE sP sP POSTSCRIPT F to switch to PostScript emulation 8 28 Programmer s Reference Guide Appendix A Memory Enhancement WARNINGS Hazardous voltages are present in this printer With the enclosure removed and power applied hazardous voltage areas are present Equipment service must be performed only by service trained personnel who are aware of the hazards involved CAUTIONS The printer circuit boards PCBs inside the printer contain static sensitive components To reduce the possibility of static discharge and damage to these PCBs touch the printer chassis before touching these PCBs or their connectors When handling PCBs do not touch their edge connectors Handle PCBs only by their side edges or the plastic ejectors located on the two outside corners of the PCBs In the case or the raster image processor RIP controller PCB use the connector panel for holding and transp
57. all outlet Make sure the power is OFF any time you are connecting or disconnecting the power cable or interface cable The fuser assembly becomes very hot while the printer is operating vi If any object is accidentally dropped into the printer turn the power OFF and carefully remove the object Never operate the printer without the supplied ozone filter SUPPLIES amp SERVICES Important For highest quality results insist on genuine factory approved toner and other consumer replaceable cartridges and consumables Output Technology toner contains a specially formulated toner that lasts longer provides sharper images and prevents damage of vital components Obtain factory approved toner developer and drum cartridges and other consumables from your dealer or directly from the printer manufacturer Output Technology Corporation 2310 North Fancher Road Spokane WA 99212 1381 Voice 1 800 468 8788 Fax 509 533 1280 If you need service contact us for the name of the nearest certified service agent Please have your printer model and serial numbers handy these are located on the side of the printer DOC COMPLIANCE STATEMENT This digital apparatus does not exceed the limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les lim
58. anges in standard page and custom form lengths embedded in the data stream are allowed See Load Forme the preceding Extended Configuration Menu option Tot Ft Displays the total number of feet of paper transported through the printer This count cannot be reset by an operator See How Counters Count Drum Ft Displays the total number of feet of paper transported through the present drum When the drum is replaced the new drum is recognized by the firmware and the count 1s reset See How Counters Count Operator s Guide 5 11 EC FW Ver Displays the version of the engine controller firmware RIP FW Ver Displays the version of the raster image processor RIP firmware Devip Ft Displays the number of feet printed since the last time the count was reset See How Counters Count When the count reaches 91 666 feet the printer displays the message Repl Developer If Auto Cont Off in the Configuration Menu then the printer also stops after emptying its print buffer Press ON LINE to reset this counter and resume printing Note If the developer or fuser pad foot count is manually reset using Reset Cnt Page 5 2 remember to physically open the printer replace the developer or pad and then close the printer s top cover The count is not reset unless the top cover is physically opened and then closed 5 12 Extended Configuration Menu How Counters Count You may find unexpected differences in
59. ational Ventura US PostScript Math PostScript Text Math 8 PI Font Microsoft Publishing Microsoft Windows DeskTop 3 18 Print Menus where nn in ISO nn is one of 17 national use variations of the standard ASCII symbol set ISO 6 The 17 ISO variations are listed below ISO 2 ISO 4 ISO 6 ISO 10 ISO 11 ISO 14 ISO 15 ISO 16 ISO 17 International Reference Version United Kingdom Standard ASCII U S Swedish Swedish Names JIS ASCII Italian Portuguese Spanish ISO 21 ISO 25 ISO 57 ISO 60 ISO 61 ISO 69 ISO 84 ISO 85 German French Chinese Norwegian 1 Norwegian 2 French Portuguese Spanish A chart of the symbol set can be printed by first selecting the symbol set using this Print Menu option and then selecting Print Symbol Page 3 5 Lines Formz Choose the number of printable lines per form from 1 to 999 PCL Print Menu Only For a Letter size form the factory default page size the factory default for the number of printable lines per form is 60 Assuming a bottom and top margin of 2 in 60 lines per form translates into 6 lines per vertical inch Operator s Guide 3 19 The printer uses 6 lines per in as the factory default for calculating the default number of printable lines per form Form Size Length Executive 10 2 in Letter 11 in A4 11 53 in Legal 14 in Custom 5 to 33 in A4 297 mm A5 210 mm A6 148 mm Custom 12 to 873 mm
60. ator remains lit following the print job If DATA is lit and you intend to remove the printout use the FORM FEED key to eject this last page If the printout is not removed at this time the next print job ejects the last page for you Operator s Guide 1 7 e Cover open e Missing drum developer or waste toner bottle The printer reports conditions that warrant attention on the control panel display Page 1 13 Control Panel The control panel is located at the right front corner of the printer The control panel contains three indicator lights seven keypad switches and a two line liquid crystal display LCD The keypad is used to enter data select options and modes and retrieve printer status Whenever a keypad key is depressed a beeper sounds out an acknowledgment Control Panel PBO I READY The READY light is on during normal printer operation The READY light is on when the printer is ready and capable of printing When the READY light is off an appropriate message is displayed on the LCD The READY light blinks with DATA light on when data bytes are being received or the printer electronics is preparing to print The READY light 1 8 Basics blinks with DATA off if the printer is printing a test page downloading fonts or if it encounters an error In the case of an error a message is displayed on the LCD READY and DATA work together to indicate printer status as shown in the table on Page 1 9 D
61. cccceseessseceeeeeees 8 2 References c coeur tte e RU sean isa Haeret te E TIER N Te 8 3 PCL 5 Printer Command Enhancements eeeeee 8 4 Printer Job Language uoces tice theres Itti que t pers Vtt agen T pep t yeasts 8 22 Emulation Control eese eene A nene eee EA 8 25 xiv Contents Appendix A Memory Enhancement RIP Controller PCB Replacement eere A 3 SIMM PCB Replacement icien nia e See ee A 5 Appendix B Firmware Upgrades Upgrading RIP Firmware scjscevssery ou ni net tons pet tees i n DE B 3 Upgrading EC Firmware eee et persi Ee e EE e RES Ve RAP PEeRUS B 5 1 Basics The printer is a high speed desktop laser page printer using continuous form media The printer combines fast 12 and 24 page per minute printing speeds with 300 dpi dots per inch print quality PHYSICAL FEATURES 1 Push Button to Open Top Cover T C gt Top Cover Front Door 2 Control Panel 3 Power On Off Switch 1 See Operator Access Page 1 3 See Control Panel Page 1 7 3 See Power On Off Switch Page 1 6 The Printer Front View PBO D Basics 1 2 Power Receptacle fa 1 2 Connector Panel 14 2 See Connector Panel Page 1 15 See Power Receptacle Page 1 1 PBO K The Printer Rear View Operator s Guide 1 3 1 Felt Cleaning Pad a 2 Print Density Adjustment ARN S Waste Toner Bottle 4 Drum Cartridge
62. ce Pnt Size 3 4 00 to 999 75 in 25 point increments Pitch 14 10 for Font 4 0 of ROM Orient Lndscape RevPort RevLand Portrait Sym Internal Scalable and Nonscalable Fonts Internal Scalable Fonts Only Roman 8 ISO 25 VN Math ECMA 94 ISO 21 VN Intl PC8 ISO 17 VN US PC8 D N ISO 16 PS Math PC850 ISO 15 PS Text Legal ISO 14 Math 8 ISO 85 ISO 11 PI Font ISO 84 ISO 10 MS Publ ISO 69 ISO 6 Windows ISO 61 ISO 4 DeskTop ISO 60 ISO 2 ISO 57 German Lines Form 5 1 to 999 Lines Form with 60 as the factory default for a Letter size standard form PS PRINT MENU Print Summary Fonts Pactory defaults are underlined See Section 3 Print Menu for details 11 Displays only available sources as options 12 Range of numbers and the default depend on the selected Font Source 13 Displayed only if a scalable typeface is selected in Font Source and Font Number Factory default for a scalable font is 12 points 14 Displayed only if a font with fixed spacing is selected in Font Source and Font Number Pitch values can range from 44 to 99 99 in 25 pitch increments 15 The preset vertical motion index is 6 lines in The default lines form assumes a preset top and bottom margin of 2 in for standard forms and zero top and bottom margins for custom forms Operators Guide 2 19 CONFIGURATION MENU yo 16 Serial Optional i Parallel Baud Rt 19 2K 38 4K 57 6K 64 0K 72 0K 96 0K 115K 144K 192K 288K 1200
63. ce The serial interface connector is a standard RS 232 25 pin D type connector Normally thumbscrews attached to the cable connector are used to lock the cable connector to the printer connector Optional I O Reserved for an unspecified internal interface The printer can accept an internal interface designed for the HP LaserJet III printer Call for a list of compatible types of optional interfaces for this printer See the phone numbers listed at the front of this publication 2 Operations ROUTINE OPERATIONS Loading Paper or Other Media Note The printer automatically senses the leading edge of the first form loaded into the printer e When loading forms of a different form length specify the length of the new form under PSize Configuration Menu Section 4 before sending the print job At the start of that print job the printer senses the paper s leading edge and set subsequent TOFs based on the PSize setting e If the new form size is set by printer commands from the host computer then the printer stops and displays the message Load New Forms After the new forms are installed the printer senses the leading edge and set subsequent TOFs based on these printer commands Unlatch the top cover by pressing in the x compound button on the top left corner at s the front of the printer 2 Raise the top cover Outer Button CBO AK2 1 The Load New Forms message can be disabled by setting Fo
64. cessary remove developer and carefully empty toner reservoir Refill with fresh toner Operators Guide 7 21 Troubleshooting Chart continued Problem Print Quality continued Blemishes That Repeat Probable Cause 1 If Every 5 in on Printout Suspect the Drum Cartridge If Every 4 4 in on Printout Suspect a Dirty or Worn Fuser Roller or Felt Cleaning Pad If Every 7 s in on Printout Suspect the Developer Unit Wavy Patterns 8 Sets Every 3 Vertical Inches Indicates a Bad LSU Damaged Dirty or Contaminated Developer Drum or Fuser Solution Remove the drum cartridge and check for a scratch or nick or pits on the green cylinder These can be caused by a malfunctioning developer unit Replace developer unit and or drum cartridge if necessary Remove the felt cleaning pad Attempt to clean fuser roller with reagent grade isopropyl alcohol Allow to dry and then install a new felt cleaning pad If necessary replace fuser heat and pressure rollers Check the developer for a stuck roller Page 7 51 If problem persists replace developer unit Call for service Perform Transfer Sequence Fault Isolation Test Page 7 39 7 22 Troubleshooting Troubleshooting Chart continued Probable Cause Solution Problem Print Quality continued Print Smudges When Rubbed or Print Rubs Off or Print Excessively Raised Distorted First Line Print is Sheared Off or Skewed F
65. codes at top left corner of first page continued Solution PCL print files must have a PCL reset eject or form feed command at the end of the file to begin printout Either send another print job or use FORM FEED to print out the print buffer Send header once after turning on or resetting the printer With a network send header with each PostScript file The host may timeout waiting for the printer to respond Change timeout using DOS mode command and or if possible your application s printer driver Change to PS Emul 2 Call one of the phone numbers at the front of this publication to order a RIP firmware upgrade for the printer 12 Emus Auto does not always work due to variations in the PostScript print file structures used by some applications 13 OTCK for example is part of an embedded PCL printer code for setting the number of copies above the LaserJet PCL limit of 99 For more information see Section 8 Programmer s Reference Guide Operators Guide 7 29 Troubleshooting Chart continued Print Missing Repeated Strange Unexpected continued Last Part of Print Job Is Interface Timeout Missing 2 PCL Print File Lacks Print Job Terminator Form is Duplicated Normal if you Open and Close Printer while DATA indicator is ON After opening and closing printer press ON LINE to resume printing The printer repeats up to about 17 in of the previous page Change timeout using DOS or
66. d the paper exit side of roller Also see Cleaning the Fuser Roller Page 6 21 2 Drop in a new felt cleaning pad and close cover The felt cleaning pad cover is held down by the printer s top cover 3 Close top cover Operator s Guide 6 33 4 Reset the Fuser Pad counter by selecting Reset Cnt FusPd in the Extended Configuration Menu and then pressing STORE Felt Cleaning Pad Fuser Assembly Fingerholds at Green Pads Replacing Felt Cleaning Pad PBO AA1 Drum Cartridge Replacement Normal maintenance interval for drum cartridge replacement is approximately every 27 600 ft At 27 600 ft the printer displays the message Repl Drum as a reminder Note Replace the drum cartridge when print quality deteriorates and other maintenance procedures do not improve print quality or when graying repeating vertical streaks or repeating blotches occur ll if Auto Cont Off press ON LINE to continue printing The message continues to be displayed until the drum cartridge is replaced 6 34 Maintenance Replacing Drum Cartridge To remove the drum cartridge refer to the following illustration Open the top cover of the printer and lift out the drum cartridge If the drum cartridge is removed for maintenance on the printer place the cartridge in its original container or other covering to protect it from light and physical damage If the drum cartridge is being replaced place the old cartridge in its original container
67. d then close the printer s top cover The count is not reset unless the top cover is physically opened and then closed Scan Count Displays the total number of scan lines detected in the last o in of paper travel With a printer resolution of 300 lines per inch 50 scan lines should normally be displayed as the scan count The scan counter works in conjunction with the vertical correction feature the VCor option Page 5 2 in the Extended Configuration Menu Vertical correction occurs either every 0 05 in or at the end of each form to correct for slight variance in the speed of paper travel For example if Scan Count 51 meaning 51 scan lines were detected in the last 6 in of paper travel the printer duplicates one scan line either in the next 0 05 in of paper travel or accumulatively at the end of the form In either case vertical correction keeps the calculated top of form exactly synchronized with the actual top of form 5 14 Extended Configuration Menu Diag Print Choose 0 1 2 or 3 Press STORE to begin the selected diagnostic print pattern During the diagnostic processing and printing the control panel displays Store to Stop Press STORE to stop printing The diagnostic print patterns not to scale are illustrated on the following pages Note Pattern 0 Pattern 1 Pattern 2 Pattern 3 After pressing STORE the printer pauses Wait message is not displayed and the DATA indicator do
68. e Also see Fe amp A Page 8 9 The space between lines is defined by the current vertical motion index VMI If the current VMI is zero this command is ignored The page length in inches must be greater than 2 in If not the Page Length command is ignored This command causes the current page to be printed resets text length and top left and right margins to their default values and disables macro overlays tc96 12345X Exit Language Enter PJL ASCII tC 96 14 2 3 4 5 X Decimal 27 37 45 49 50 51 52 53 88 If Emu LaserJet or PS this command causes the printer to exit the PCL 5 or PostScript emulation and enter the printer job language PJL c 96 12345X has no affect if Emu Auto PJL commands are covered in the next subsection 8 22 Programmer s Reference Guide PRINTER JOB LANGUAGE Printer Job Language PJL is used for exiting one emulation and entering another for those printers that include the PostScript emulation Enter PJL using the Fc 123 4 5 X command Page 8 21 Three PJL commands are available the PJL Comment command the Enter PCL 5 Language command and the Enter PostScript Language command An example is provided at the end of this section showing how these commands are used in switching emulations and entering comments Note e Aline feed lt LF gt is used in the formats that follow to terminate the PJL commands A carriage return line feed CR LF can also be used e N
69. e 4 for media that tends to hang up when the printer reverses direction at the start of noncontiguous print jobs For example use Mode 4 with labels that easily detach when the printer reverses direction or when using media with cut out or raised areas that hang up on paper sensors and guides Note Do not change special function modes during a print job Doing so causes the printer to stop printing go offline and display the message Re load Paper 8 8 Programmer s Reference Guide Fc lt SOH gt lt STX gt O T C S lt ETX gt Fuser Sleep Delay ASCII Fc lt SOH gt lt STX X O T C S lt ET Decimal 27 1 2 79 84 67 83 3 Specifies the number of minutes of inactivity before the fuser is allowed to fall to its idle temperature The idle or sleep temperature is about 85 C below the fuser operating temperature selected using the Fuser Temperature command Page 8 6 The fuser sleep delay can be 00 to 60 minutes in one minute intervals The factory setting is 06 minutes Always enter a leading zero when specifying nine minutes or less Fc lt SOH gt lt STX gt OT C V lt ETX gt Vertical Correction ASCII Ec lt SOH gt lt STX gt O T C V ET Decimal 27 1 2 79 84 67 86 3 0 Page factory setting The printer compensates for vertical drift at the end of every page 1 0 050 in The printer compensates for vertical drift every 0 05 in Variations in fuser temperature can cause a paper speed variance that
70. e Odd e Space The parity bit follows the data byte transmitted between the computer and printer The printer can use parity to check that all data bits from the computer were received correctly None Means no parity check Parity is neither added to transmissions to the host computer nor checked on reception from the host Even For even parity the number of binary 1 data bits must add up to an even decimal sum If not the parity bit is set to binary 1 to make it so Odd All of the binary 1 data bits must add up to an odd decimal sum If not the parity bit is set to binary 1 to make it so 4 6 Configuration Menu Mark Parity bit is always binary 1 Space Parity bit is always binary 0 RS Choose the type of serial interface e 232 for RS 232 the factory default e 422 for RS 422 RS 232 uses two single conductors for sending and receiving data over short distances normally under 25 feet in length RS 422 uses a twisted pair of complementary signals for receive data and a similar pair for transmit data RS 422 serial transmission reception is used over longer distances RS 422 uses X ON X OFF software protocol Stop Bits Choose the number of stop bits in each serial byte e 1 factory default e 2 Defines the number of stop bits that flag the end of each serial character Most modern computer hardware and software interface systems need only one stop bit Operators Guide 4 7 Auto Cont Emuz Cho
71. e PSize in Section 4 Configuration Menu d If applicable load or reload forms e When the physical form size changes the fuser temperature in the Extended Configuration Menu may need to be changed Check the Optimum Fuser Temperature table that follows 7 Frm Width only appears in the Extended Configuration Menu if a custom form length is entered for PSize in the Configuration Menu If a standard page size is selected Frm Width is not displayed A custom form width cannot be selected without the selection of a custom form length 8 Even if the new format will be printed on the paper currently in the printer the paper may need to be reloaded for top of form Operators Guide 2 15 f When changing from a standard page size to a custom form or change from one custom size to another include a form feed before the start of the next print job OPTIMUM FUSER TEMPERATURE Optimum Fuser Temperature Form Width for 24 Ib Bond Weight Paper Letter 177 C Legal 177 C Executive 177 C 4 5 in 100 125 mm 161 C 5 6 in 125 150 mm 169 C 6 9 in 150 240 mm 177 C A4 177 C A5 169 C pe 161 C Inserting Optional Font Cartridges Note Be sure the printer is off whenever inserting or removing font cartridges The printer may not recognize the font cartridge if it is inserted after the printer has been on Font cartridges only apply to the PCL emulation Font cartridges must be HP LaserJet III compa
72. e the green cylinder to light for more than five minutes Over time strong light will damage the drum coating thereby degrading print quality 3 Place the green waste toner bottle cap over mouth of bottle 4 Lift out waste toner bottle 5 Temporarily while the waste toner bottle has been removed place the drum cartridge back into the printer Note Attempting to use the printer without a waste toner bottle prompts the printer to display the message Need Toner Cup Installing Waste Toner Bottle To install a waste toner bottle refer to the illustration below Proceed as follows 1 Remove cap on mouth of toner bottle and place on bottle s short closed off extension 2 Lift out drum cartridge taking care not to scatter toner or scratch the drum cylinder 3 Insert waste toner bottle as far as it will go into pocket on left side of printer 4 Re install the drum cartridge Page 6 33 Maintenance 6 30 PBO Z1 Drum Cartridge I P E fo ll lf LAL SJ ff Le CA vg Waste Toner Bottle Replacing Waste Toner Bottle Waste Toner Bottle Cap Green Operator s Guide 6 31 Felt Cleaning Pad Replacement Replace the felt cleaning pad when the toner reservoir is refilled Caution NEVER operate the printer without a felt cleaning pad Note If the printer consistently prints on labels or other nonporous media or on forms six inches or narrower replace pad every 3666 ft Ch
73. ead and heed the preceding Cautions and then proceed as follows 1 Turn off printer 2 Open top cover of printer and remove paper 3 Locate corona cleaning brush in the drum cartridge and lift off the brush See the preceding illustration 4 Lift out drum cartridge Page 6 33 5 Gently because corona wires are easily broken move the corona cleaning brush from left to right along the transfer corona wire in the transfer charger assembly 6 If necessary use a vacuum cleaner made especially for electronic instruments to clean out the chamber holding the corona wire Be careful not to damage the corona wire 7 Re install drum cartridge 8 Store corona cleaning brush in slot on top of drum cartridge 9 Load paper close top cover and turn on printer 6 20 Maintenance Corona Cleaning Brush Transfer Corona Wire Cleaning Transfer Corona Wire CBO BS1 Developer Unit Removed for Clarity Cleaning LSU Cover Glass A dirty or filmed over laser scan unit LSU cover glass can cause an overall or localized dirty appearance in the printout along with light print In many cases film deposits can form from the use of glass cleaners If necessary clean the cover glass on the underside of the laser scan unit LSU using a cotton swab that has been wrapped in two sheets of lens paper and lightly moistened with reagent grade isopropyl alcohol Do not use heavy pressure on the swab Clean from one end of the gla
74. eck the felt cleaning pad frequently when printing on labels or other nonporous media and also when using e a fuser temperature mode of 169 C or less e aprint density dial setting of 4 or more e high dot densities such as in photographs fills and dithered backgrounds Replace the felt cleaning pad whenever it becomes caked with toner Important No other periodic maintenance concern is more important than frequent replacement of the felt cleaning pad Frequent changes extend the life of the fuser The fuser s felt cleaning pad is impregnated with silicone lubricant which forms a film on the fuser roller to help prevent the toner from sticking Fuser life can be extended by replacing the felt cleaning pad more often than specified Check the felt cleaning pad often 6 32 Maintenance Removing Felt Cleaning Pad To remove the used felt cleaning pad refer to the following illustration Proceed as follows 1 Turn off printer 2 Open top cover 3 Open hinged cover over felt cleaning pad WARNING The fuser assembly becomes very hot during printing Take care to hold the felt cleaning pad by the center green handle only 4 Use the green finger holds to lift out felt cleaning pad Installing Felt Cleaning Pad To install a felt cleaning pad refer to the illustration Proceed as follows 1 First inspect and if necessary remove loose toner on top of the fuser roller Use a cotton swab to wipe toner residue towar
75. ections Consequently to include not so common fonts such as OCR A from a font cartridge you may have to embed printer commands in the text to select these OCR A characters See Section 8 Programmer s Reference Guide for details on using printer commands to specify and select fonts The following paragraphs briefly describe the columns of data shown in the PCL Font List on Page 3 10 Font This is the number used to select a default font See Font Page 3 13 to select a default font number The prefix S is for permanent soft font R for right font cartridge L for left font cartridge and T for internal ROM font depending on the font source Page 3 13 Font ID This is the ID assigned by a downloading routine when it downloads a soft font to the printer Font IDs are used only for downloaded fonts accessed by printer font ID commands PCL fonts can be accessed either by font ID or by a descriptive print command string Operating platforms such as Microsoft Windows offer a greater range of choices in selecting internal ROM cartridge and downloaded fonts Windows printer drivers specifically made for the printer are available free from the printer manufacturer Optical Character Recognition Set A A font used for machine readable optical text 3 8 Print Menus Symbol Set Internal non scalable fonts are shown in Roman 8 ECMA 94 PC 8 PC 8 D N PC 850 and Legal Internal scalable fonts are lis
76. ed Light Print Wide Vertical If Top Cover Is Not The drum is held down by the Strip Latched on One Side top cover Make sure cover is Print May Be Lighter on latched securely on both sides That Side of Printout Dirty Transfer Corona Clean corona wire Wire or Misaligned Transfer Charger Runa Transfer Sequence Fault Isolation Test Page 7 39 If the images appear OK on the drum but not on the paper suspect a misaligned transfer charger If necessary call for service Clean Dirty LSU Cover Glass Run different media stock and Thick Media paper compare results Refer to Paper label or card stock or and Label Recommendations in Media Containing Too Section 2 Much Moisture May Affect the Right or Left Side of the Printout 7 16 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Print Quality continued Light Print Wide Vertical 5 Defective or Clogged Check for a jammed developer Strip Continued Developer Page 7 51 If necessary replace developer Worn Drum If a drum has been used extensively to print narrow forms it shows when media is switched to wide forms Print may seem lighter from the drum area used in printing the narrow forms Faded Areas Random Toner Not Distributed Open the toner reservoir on the Evenly developer and carefully redistribute toner Low Toner If Toner Low is displayed refill developer with toner Print Density Dia
77. ed a toner formula without carrier must be used as described below Add toner to the developer s toner reservoir only when Toner Low is displayed on the control panel WARNING Toner contains fine particles Avoid prolonged or repeated breathing of toner Avoid toner contact with eyes if contacted flush eyes with water and then contact a physician Cautions Note Operator s Guide 6 25 Never add toner unless instructed to by the Toner Low message If for any reason toner must be replaced carefully remove old toner from developer and dispose of toner properly e Never re use toner from the waste toner bottle Waste toner is not fine enough to be recycled through the developer Also and most important waste toner contains contaminants that can damage the developer e If toner is spilled see Cleaning Toner Spills Page 6 10 e Avoid extended operation of the printer with a Toner Low message At some unspecified point running out of toner can cause pin hole flaws in the drum which then become chronic black specks on the printout When you add toner to the developer unit also e replace the waste toner bottle Page 6 28 e replace the felt cleaning pad Page 6 31 Remember to reset the Fuser Pad count in the Extended Configuration Menu By choosing a print density dial setting of 3 or less the amount of waste toner can be reduced and the life of the fuser extended DO NOT SET BELOW 1 6 26 Maintenance
78. ed in either a scalable or non scalable typeface depending on the selected symbol set as follows e The symbol set printout is always in a non scalable typeface for Roman 8 ECMA 94 PC 8 PC 8 D N PC 850 Legal or ISO nn symbol sets e The symbol set printout is always in a scalable typeface for the Ventura PostScript Math 8 Pi Font Microsoft Publishing Windows or DeskTop symbol set A sample symbol set printout is shown in the accompanying illustration for the factory default Roman 8 symbol set Fonts In the PostScript emulation the printer prints a list of the standard 35 PostScript emulation fonts and font samples In the PCL emulation the printer prints line items for all available PCL fonts their attributes and font samples for all internal cartridge and permanent downloaded fonts See the PCL Font List example on Page 3 10 3 6 Print Menus Symbol Set Example Factory Default Roman 8 CA0 Z Operator s Guide 3 7 The LaserJet emulation font list can be a useful tool not only in helping choose a default font Page 3 13 and symbol set Page 3 17 but also as a convenient and informative guide for manually embedding typestyles using printer commands Embedding printer commands for selecting cartridge and downloaded non internal fonts are allowed in many applications Many PCL printer drivers used by applications running under DOS are limited in the choices of downloaded and cartridge font sel
79. els vinyl plastics and the like or when using a fuser temperature of 169 C or less or a print density setting Page 6 43 of 4 or more The printer displays the message Repl Fuser Pad at approximately 3666 feet as a reminder to check and or replace the felt cleaning pad NEVER operate the printer without a felt cleaning pad 6 Replace drum when printer displays Repl Drum at 27 600 ft Also clean paper path and transfer corona wire 7 The printer displays the message Repl Developer at 91 666 feet as a reminder to replace the developer Use the Devip Ft count in the Extended Configuration Menu or on the summary page for tracking replacement intervals of the developer and ozone filter Always replace the developer and ozone filter at the same replacement interval and NEVER operate the printer without an ozone filter Bw Operator s Guide 6 9 CLEANING PROCEDURES WARNING Turn the printer off before cleaning any areas inside the printer Caution Except as specifically instructed in this publication avoid using liquids including soap and water inside the printer Note A printer cleaning kit is available from the manufacturer Perform the following cleaning procedures as required or at the periodic interval specified in the table Maintenance Intervals on Page 6 8 Cleaning Exterior Surfaces Most exterior dirt can be cleaned up with a soft cloth dampened with soap and water Remember The cloth should be moist n
80. en t ees sta catu 3 1 Changin i ge 3 2 ERMINE ud oes Dstoscesi sb bordi goes hun loses i ii Pain tool ated eiss 3 2 ODBOBSSS Abe rA btt Ea pedale LER n RN 3 2 Pinte ou depo at da dott efe OR Sai distet me d 3 3 Copies PCL Print Menu Only eee terti er bee Saas 3 11 Font Src PCL Print Menu Only eee 3 13 Font PCL Print Menu Only oie Ghee oa achive edid 3 13 Pnt Size PCL Print Menu Only eade estie ecsse desees tenes 3 14 Pitch PCL Print Menu Only eene 3 14 Orient PCL Print Menu Only eene 3 15 Syme PCL Print Menu Only icon ttr PR ore TRE 3 17 Lines Form PCL Print Menu Only eene 3 18 Configuration Menu GEM Leics ads de nitide delay Laie tate Dien emn bids iq su ie 4 ACCESSIN eee e a agate Svante bem od tue em sucess ta UN T 4 1 ove pP Nc EY 4 1 C hafig IDE o ve Eee ouis ose tu ges Prob udis tes eus os Based Beto ERE e INE Qa 4 1 FAX TOUS as snared 4 2 OP CIONIS E farm say tune bap gant ow aw eae es Sean ates 4 2 DO conociendo taotum ac ceasenecuiat enata blo ances 4 2 Serial OpUODS 5 eut e IIS e ett elis veiba ibus 4 3 Auto Qu MM 4 7 BETTS ocio ue ore deese diei Se see n adult 4 7 Latigs xu dide teseli dieat du tid atia aa 4 8 NTE ASSN UU d P 4 8 Image HOnZ Hii br a n HU II aus A 4 9 Operator s Guide Xi Pare eni pM 4 0 l oi VA TET 4 10 Po Prot S a e N EM La De oder 12
81. er at the paper entrance so that the media lifts off the tractor sprockets 4 Close the paper retainers after lifting media off the tractor sprockets 5 While pressing the button at the paper entrance pull media out through the paper exit on the back of the printer Note Avoid backing media out through the paper entrance and exit slots e Ifyou back out labels from the paper entrance you risk having labels lift off the backing paper e Unless paper is jammed at the fuser avoid pulling the paper back into the printer through the paper exit slot Setting Top of Form Top of form TOF is automatically sensed when media is loaded in the printer The printer advances the paper detects the leading edge of the newly installed forms and then begins printing Subsequent TOFs are set based on the value of the Configuration Menu s PSize setting 2 8 Operations If the TOF is not set correctly either reload forms Page 2 1 or offset the page image in relationship to the TOF using the A and V keys as described in the following paragraphs Shifting Print Image Vertically The printout can be shifted up or down using the A and keys in either the Configuration Menu or during printing as explained in the following subsections This offsetting of the print image allows for minute differences in printers and paper to assure exact print image registration especially on preprinted forms and labels e Aisused to raise the print i
82. er Doesn t Feed Both On and Off Line Top of Form TOF Ignored or Paper Slews to Wrong TOF Setting Top of Form TOF Sometimes Lost When Automatically Switching Interface Ports Control Panel No Message Displayed No Response to Keys No Fan 1 Obstruction Mechanical or Electronics Failure Waiting for Fuser Too Heat Up Wrong Form Length Setting Host Changing Form Settings 3 Electronic Failure May Occur In Some Host Printer Setups Power Problem 1 Check paper path for obstruction 2 Call for service Wait Check the PSize setting in the Configuration Menu Check print driver settings of host softwarel If necessary use hex dump mode Page 7 54 or an emulation command printout Page 7 54 to check printer commands sent by host To ignore form length printer commands embedded in PCL print file set PCL Frm Ctl Offs 3 Call for service Reload media If necessary set APSense Off in the Extended Configuration Menu Check the power cord and wall receptacle Make sure that the cord is securely connected to the printer Give it an extra push 15 yf applicable use the Windows LaserMatrix printer driver To obtain a free copy of this Windows driver contact the printer manufacturer Operators Guide 7 35 Troubleshooting Chart continued Control Panel continued No Message Displayed Electronics Problem Call for service No Response to Keys Fan
83. er s Reference Guide 8 12 CC1 C Standard Portrait Operators Guide 8 13 LEGEND Physical Page Normally Bordered A Physical Page Width by Perforations B Physical Page Length C Logical Page Width f D Max Logical Page Length ULP E Distance Between the Side Edges Printable Area Where Printer of Physical Page and the Logical Page Engine Can Physically Print Dots f v dard P y Si y F Distance Between the Top Bottom DES Nar RAEE LAE Edge of the Physical Page and the Logical Page Logical Page Where PCL Cursor G Distance Between the Edge of the Can Be Positioned not necessarily i ME pasecanu Me Printable a printable position H Distance Between Edge of Physical Page and Default HP GL 2 Default Picture Frame HP GL 2 Picture Frame Use c c st X and Fc c st Y to Change Frame Settings STANDARD PORTRAIT PAPER SIZES IN DOTS 300 Dots Per Inch Paper Size A B C D E F G H Letter 8 5 x 11 2550 3300 2400 3300 75 0 50 150 Legal 8 5 x 14 2550 4200 2400 4200 75 0 50 150 Executive 7 25 x 10 5 2175 3150 2025 3150 75 0 50 150 A4 210 mm x 117 3 2480 3500 2338 3500 71 0 50 150 A4 210 mm x 297 mm 2480 3507 2338 3507 71 0 50 150 A5 148 mm x 210 mm 1748 2480 1677 2480 71 0 50 150 A6 105 mm x 148 mm 1240 1748 1098 1748 71 0 50 150 8 14 Programmer s Reference Guide Standard Landscape CC1 D Operator s Guide 8 15 LEGEND Physical Page Normally Bordered A Physical Page Wid
84. er transport caused by heat related diameter changes in the fuser roller so that the page image is accurately registered on the page The printer corrects for this automatically either every 0 05 in or at the bottom of each form as follows Operator s Guide 5 3 Page The printer adds or subtracts scan lines at the end of the form to maintain the expected top of form Use this when printouts include photographs fills and other patterns to prevent noticeable blank or extra scan lines in the image area 0 050 in The printer adds or subtracts scan lines every 0 05 in Prefer this when printing preprinted forms to ensure accurate registration of text especially near the bottom of long forms Always use VCor 0 050 in for form lengths of 2 in or less Print Speedz Choices available are e 24 Pages Per Minute factory default e 12 Pages Per Minute The printer is designed for continuous duty at 24 pages per minute but some computers may fall behind the processing speed needed to maintain 24 ppm When this occurs the printer pauses after printing and fusing the last page and then waits until the computer completes transmission of the next packet of data Each time the printer pauses it opens its fuser and then backs up the media to position the next blank top of form on the infeed side of the drum After the printer receives and rasterizes the next packet of print data the printer resumes printing Besides normal wear and tear t
85. es not light before printing the diagnostic pattern Diagnostic patterns are sized to fit the present standard page or custom form size Prints white black alternating vertical bars 16 dots wide Prints an alternating white black checkerboard pattern Prints a single line of dots at the extreme top and bottom positioned according to the selected form length Prints alternating white and black horizontal lines sixteen dots high 2 15 Operator s Guide CAO AE Pattern 1 CAO0 AD Pattern 0 5 16 Extended Configuration Menu Pattern 2 CAO AF Pattern 3 CA0 AG 6 Maintenance WARNINGS Turn off printer and unplug power cord before attempting any maintenance procedure Hazardous voltages are present in this printer Equipment repair must be performed only by service trained personnel who are aware of the hazards involved Do not operate printer without its ozone filter CAUTIONS If you remove the drum cartridge for printer maintenance place it in its original container or other protective covering and store it in a dark location Prolonged exposure to strong light will deteriorate the green organic photoconductor coating on the drum Prior to shipping e remove the developer unit toner waste bottle and drum e remove all trace of loose toner inside the printer The manufacturer and or carrier are not liable for damages caused by consumables or toner deposits which remain in the printer d
86. f Line Wrap command Fe amp s C is included to prevent text from printing off the right edge of the page Troubleshooting ASCI Commands c 1 U Select PC 8 Symbol Set Fc amp s C End of Line Wrap On Fc Y Display Mode On BASIC Program LPRINT CHR 27 18U CHRS 27 amp sOC CHRS 2 7 Y The printer print all characters and commands until the printer is either turned off or until a Display Off command Fc Z is sent to the printer PostScript Language Display PostScript language commands can be printed out as ASCII script To do so set the printer to the LaserJet emulation before sending the PostScript file to the printer The printer recognizes the PostScript commands as if they were straight ASCII text Before sending a PostScript print file to be printed in ASCII text make sure that e the printer is set to the PCL emulation Emu LaserJet in the Configuration Menu e PCL line wrap is on PCL line wrap can be turned on using the PCL control command Fe amp s Q C The End of Line Wrap command is included to prevent text from printing off the right edge of the page Note PostScript error handlers can also be useful tools These cause PostScript errors to be printed out on the page Operators Guide 7 57 8 Programmer s Reference Guide INTRODUCTION This printer supports most commands used in HP LaserJet III and or Apple LaserWriter II NTX printers One very special difference
87. f form position based on the present paper in the printer Once this occurs the printer loses its previous reference to existing physical horizontal perforations 7 26 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Configuration Settings Printer Not Printing As Per 1 Print Menu Settings Being 1 Normal Printer commands from Menu Overridden by Host the host will override Print Menu settings for number of copies font selection orientation and line spacing Configuration and Normal for forms control unless Extended Configuration PCL Frm Ctl Off in the PCL Forms Control Being emulation If Off PCL printer Overridden By Host commands from host for forms control units length width etc are ignored Menu Reset A menu reset pressing RESET in offline mode for more than 3 sec resets Print Menu to factory defaults thereby bypassing the user defined defaults Operators Guide 7 27 Troubleshooting Chart continued Problem Probable Cause Solution Print Missing Repeated Strange Unexpected Printout Fails to Appearin 1 PostScript Error Has This can occur because the PostScript Flushed File s PostScript file s either a lack READY may first flash an end of transmission EOT with DATA off READY command 04H at the beginning and end of each file b are PostScript level II 9 or c are corrupted In the case of corrupted files cycle power off
88. f not functioning properly the printer reports Laser Failure If the fuser fails to reach the preset fuser temperature in two minutes from being turned on the printer displays the message Fuser Failure The printer waits for the first print job from the host Sequence Fault Isolation Test After running a transfer sequence fault isolation test media must be reloaded The transfer sequence fault isolation test causes a loss of top of form resulting in a Re load Paper message l 2 Send a print job or print a summary page or a diagnostic print pattern While printing open top of printer and inspect the loose toner pattern between the developer and the fuser e If poor print quality appears between the developer and fuser suspect a problem with the tension roller developer drum transfer 7 40 Troubleshooting station or corona wires Clean the tension roller and corona wires See Section 6 Maintenance Check for a developer jam Page 7 51 If necessary call for service e Ifthe print quality appears normal between the developer and fuser suspect a dirty or worn fuser Replace the felt cleaning pad If necessary replace the fuser heat and pressure rollers 3 Carefully remove the drum 4 Check the toner image on the drum See the following illustration Residue Image Toner Image Transfer of Toner ie To Paperz Latent Image Toner Contact With Drum Drum Imaging CBO BJ1 Normall
89. fig Menu is displayed After the key is released the printer displays the l Oz default 2 Press MENU until PSize is displayed 3 Use A and V to select either a standard page or a custom form size as detailed in either Standard Page or Custom Form in the following paragraphs Note If the form size is changed with print data remaining in the print buffer indicated by the DATA light remaining lit the printer prints the contents of the print buffer before changing to the new form size Standard Page a Choose from one of the following e Letter 8 2 x 11 in Executive 7 4 x 10 2 in A4 210 mm x 1174 in or Legal 8 2 x 14 in if Page Units In e A4 210 x 297 mm A5 148 x 210 mm or A6 105 x148 mm if Page Units Mm b Press STORE to lock in the standard form selection then press ON LINE to return online and to make that selection the new page size Operators Guide 2 13 Note Standard page sizes impose top and bottom no print zones e In PCL emulation this printer like other PCL printers enforces a no print zone of approximately 6 in at the top and bottom of standard page sizes In addition the printer imposes built in default top and bottom margins of 1 2 in e In the optional PostScript emulation this printer like a sheet fed PostScript printer enforces a no print zone of approximately s in at the top and bottom of the page For more about standard pages versus custom f
90. g program uses PCL 5 and HPGL to print out a banner PostScript Print Jobs 5 5 96 prior to entering PostScript emulation c 12345X QaPJL COMMENT KERR KK KKK KKK KKK KKK ck ck ck ck ck ck ck kkkkkk amp k amp k k LP PJL COMMENT PostScript Print Jobs 5 5 96 lt LF gt QPJL COMMENT KEK K kkk kkk Ekk kk KKK ck ck ck ck ck ck ck kk KKK KKK LP QPJL Enter Language PCL lt LF gt CE cS0B IN SP1 A1010 3000 W2 2 D7120 3000 7120 8310 1010 8310 1010 3010 U A2680 6040 SDI ZTT 2 10 J1 20 5 0 6 3 1 525 DEX SS LBPostScript Print Jobs PA3480 5040 WU U y Y g LB5 5 96 CS0A BoE 56c5 12345X aPJL COMMENT KEKE KKKKK ck ko ck ck ockock ck ck ko k ck ok ok ok ck k ck k ck kk kk LF PJL COMMENT End of Banner x DF QaPJL COMMENT KKEKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK LF QPJL ENTER LANGUAGE PostScript lt LF gt 9 For ease of reading most commands have been entered on separate lines Operator s Guide 8 25 EMULATION CONTROL If the printer contains both PCL 5 and PostScript emulations then it features automatic and manual switching between these emulations Select LaserJet PS or Auto from the Configuration Menu When set to Auto the printer automatically switches to the PCL 5 LaserJet or PostScript PS emulation based on the contents of the first 5 Kbyte of data sent from the host The printer marks the start of this 5 Kbyte search from each
91. he process of opening the fuser backing up the printout and resuming the printout slows down the printing process If ongoing pauses are a problem consider slowing the print speed to 12 ppm to reduce their frequency and possibly enhance throughput Not all printer pauses are the result of slow computer processing Many times especially with complicated raster imaging the printer empties its print buffer before rasterizing the next packet of data Some speed enhancement is possible by adding more memory to the printer and selecting Jam Recover Off Note that raster imaging delays are common in PostScript processing 5 4 Extended Configuration Menu Special Function Values 0 through 7 with 0 as default Only Special Function Mode 4 is active Mode 4 prevents the printer from retracting media at the start of print jobs Use Mode 4 for media that tends to hang up when the printer reverses direction at the start of print jobs For example use Mode 4 with labels that easily pre dispense come off when the printer reverses direction Be advised however that Special Function Mode 4 causes blank forms between printer stops and starts All other modes 0 3 5 7 are reserved for presently undefined functions Fuser Temp Choose a fuser temperature 177C is the factory default Fuser temperatures are as follows e 130 C 266 F e 161 C 322 F e 138 C 280 F e 169 C 336 F e 146 C 295 F e 177 C 351 F factory default
92. he user s authority to operate the equipment viii EPA ENERGY STAR PRINTERS PARTNER This 2400 Series Printer complies with voluntary standards for low power consumption as set forth by the U S Environmental Protection Agency Contents Installation See the Installation Guide Basics Physical Features oe edo cs eoo teta edt al te e o bbs setae 1 1 Staft p and EIBBBB ats cea taa ore sciet E Gest bdo aset at iunee 1 4 Controls and Indicators nie dation iere gea aces 1 6 Power On Off Switch oie ire opont esiti duit ta fee biles i do antt 1 6 Control Panel e eo ee ui aue 1 7 GOIDecHolis 5 eb iret een et Aca aie ei fake ae 1 14 Power RECEPTACLE cies acids etes D pst ei NUR Qoo esM ETE omens 1 14 Connector Panel oe oed rd es ee lee te 1 15 Operations Routine Operations endo ete habes ends elena BQ ieee 2 1 Loading Paper or Other Media esee 2 1 Unloading Paper or Other Media eese 2 6 Settins Topf FOr ss oa Dres oko na hl Lan AO Er 2 7 Shifting Print Image Vertically eee 2 8 Shifting Print Image Horizontally eese 2 10 Setting Upa Form SIZE o cas oat iy tat le ante ure eus 2 11 Inserting Optional Font Cartridges eese 2 15 X Contents Print Menu iS sci 3 1 ACCESSIN iode qua E a lius octies undici iei teal es 3 1 INAV TO AU sese eo nes acs pei b
93. hen fuser heat roller has cooled try wiping the roller clean with a small amount of reagent grade isopropyl alcohol or acetone on a lint free cloth Refer to the following illustration Wipe toward the paper exit side of the roller Allow the fuser heat roller to dry thoroughly Drop in a new felt cleaning pad and close cover The felt cleaning pad cover is held down by the printer s top cover Close top cover Operator s Guide 6 23 Remove Felt Cleaning Pad d to Clean Fuser Heat Roller Fuser Heat Roller Cleaning the Fuser Heat Roller PBO X5 Cleaning Electrical Contacts Normally electrical contacts need not be cleaned If necessary however turn off and unplug the printer and then use a small amount of reagent grade isopropyl alcohol on a lint free cloth to clean the contacts Allow to thoroughly dry before closing the printer cover and reconnecting power 6 24 Maintenance LUBRICATION Periodic lubrication is not required All moving parts are either lubricated for life or require no special periodic lubrication In fact unwarranted lubrication could cause damage or impaired performance TONER REFILL When a developer unit is replaced a special starter toner charge containing a carrier must be added to the toner reservoir This starter charge is packaged in the developer kit along with the new developer unit See Developer Unit Replacement Page 6 37 When the toner reservoir is refill
94. hijAA QR e S64 0 esc BU esc s0p10 00h12 0v1sOb3T Medium CG Times Port ecpEfghij A A CNi 867 Qn 123 lt esc gt 8U lt esc gt s1p_v0s0b4101T CBO BL Operator s Guide 3 11 Copies PCL Print Menu Only Choose a value from 1 to 5000 Copies 1 is the factory default Use A and to set the number of uncollated copies of each printed page Pressing and holding A or V causes the displayed count to accelerate To make collated copies use your application s printer driver The Copies setting like other Print Menu settings only applies to print jobs which must rely on the printer s default or previous Print Menu settings For example if you set Copies 1525 and then send an E mail message to the printer the printer prints 1525 copies of the E mail message Printer commands created by software applications however take precedence over Print Menu settings such as Copies But the problem with using these printer commands to specify the number of copies is that PCL is limited to only 99 copies per print job Consequently to make more than 99 copies of a print job that does not rely on printer default setting such as one created by a Windows application you must select one of the methods described in the following paragraphs Method 1 Using Copies Print a single copy to a file and then using a binary editor delete the copies command Fc amp 1 X embedded in the
95. humidity The printer printed 5 toner area coverage on an 61 2 x 11 page form formatted for 91 2 x 11 optimum stock paper with the print density dial set at 3 and with the fuser temperature setting at 177 C the default temperature Your actual replacement intervals for consumables may vary depending on your location application type and size of paper pages forms printer settings the age of the printer engine and its level of maintenance 1 For warranty claims the manufacturer requires a copy of the printer s summary page 6 8 Maintenance MAINTENANCE INTERVALS Maintenance 91 666 300 000 Fuser Heat Roller Page 6 21 Paper Path Page 6 11 Corona Wires Page 6 16 LSU Cover Glass Page 6 20 Refill Developer with Toner only after a Toner Low message Page 6 24 Replace Felt Cleaning Pad Page 6 31 Waste Toner Bottle Page 6 28 Drum Cartridge Page 6 33 Developer Unit Page 6 37 Ozone Filter Page 6 41 Fuser Heat and Pressure Rollers Tension Rollers Paper Exit Rollers 2 The printer should be overhauled at 300 000 feet Shaded areas designate maintenance that should be performed by qualified service personnel at 300 000 feet Clean the fuser heat roller whenever the felt cleaning pad is replaced Replace the felt cleaning pad and waste toner bottle whenever toner is refilled after a Toner Low message 5 Replace felt cleaning pad every 3666 feet when running nonporous media such as lab
96. ietary information and trade secrets designed and developed by Output Technology Corporation The Peerless Group and Agfa Corporation Output Technology Corporation 2310 North Fancher Road Spokane WA 99212 1381 USA 509 536 0468 We suggest you use genuine Output Technology supplies and authorized service centers Contact us at 1 800 468 8788 Voice or 509 533 1280 Fax For service please have your printer model and serial numbers handy these are located on the right side of the printer Output Technology maintains a Bulletin Board System BBS service In the U S A call 509 533 1217 to access our BBS service for the very latest drivers firmware pricing maintenance and troubleshooting aids and application information Also you can contact us at FTP ftp output com public output WWW http www output com Operator s Guide ii IMPORTANT SAFETY PRECAUTIONS DANGER LASER LIGHT CAN DAMAGE EYES DO NOT look directly at a laser lamp DO NOT open the top cover while the printer is operating DANGER LES RAYONS LASER SONT DANGEREUX POUR LES YEUX NE PAS regarder directement une lampe laser NE PAS ouvrir le couvercle d une imprimante en cours d op ration VORSICHT LASERLICHT KANN ZU AUGENSCHADEN FUHREN NICHT direkt auf eine Laserlampe schauen Bei Betrieb des Druckers NICHT den Geh usedeckel ffnen PELIGRO LAS RADIACIONES LASER PUEDEN DANAR LA VISTA NUNCA dirija su vista a la l mpara
97. if the paper path is not clear Check tractor settings to make sure paper is neither too tight nor too loose Check that tractors are properly directing paper into fuser Check that the paper entrance guide is installed and adjusted to the width of the paper Check the self centering tractor mechanism as described below The tractors adjust simultaneously on a rack and pinion device so that the tractors always center the media in the printer If the self centering mechanism is properly aligned then the inboard and outboard dimensions adjacent to the tractors as shown in the following illustration should be equal meaning that inboard right equals inboard left and outboard right equals outboard left If not move the tractors so that the tractor with the lesser outboard dimension is at its extreme end To adjust the other tractor so that it is at its extreme end lift up slightly on 7 50 Troubleshooting the rack attached to that tractor so that it clears the pinion move the tractor to the end and then release the rack to re mesh with the pinion Outboard Inboard Inboard Outboard Left Wr i Left ve ws Right 7 Right 4S 7L X e Y3 id x A A N w 7 wT a Left Rack Pinion Right Rack Tractor Alignment Top View CBO BV1 ACK CEAR GEAR Rack and Pinion Device CB0 BW Operators Guide 7 51 Developer Jam
98. iiie riiin 6 9 Cleaning Exterior Surfaces Sx ies Eertgtefier foco ben Pnseddyeqeen pev tueen band 6 9 Cleanine Toner Spills n au 6 10 Cleaning Paper Path pecsi dio ies tton dipole ote debvesdle 6 11 Cleanmbe DET cs tees t io tht E qtu n dV 6 13 Cleaning Corona Wires ctis sic teet in toit cous tedarssaceanveasdaces 6 16 Cleaning LSU Cover Glass i a dre dte hires e xad qaod onus 6 20 Cleaning Fuser Heat Roller e eu ance uie RTI Ie 6 21 Cleaning Electrical Contacts eecseete e titt t e intere een eere 6 23 PAC AU ON ioo ia tse Moe hi octies coti pe ritu 6 24 Toner Refill chm Ue de tte udo E NENE 6 24 Replacement of Consumables eripe ede eade 6 28 Waste Toner Bottle Replacement eee 6 28 Felt Cleaning Pad Replacement sene 6 31 Drum Cartridge Replacement 324 g0 2 ra oreet tenet ae 6 33 Developer Unit Replacement ct cos sce csi ep caste ccalercetcatscdatnies 6 37 Ozone Filter Replacement 5 3 scsssvedectessssenecasnsdea en eed tene Pe nope 6 41 Print Density Adjustment i ss scares ere gsaore sete ter quio gene ol ege eda en ced ey 6 43 Fuser Heat and Pressure Roller Replacement sss 6 45 Troubleshooting Troubleshooting Chart 22 Bg eb e elite edite 7 2 Computer MeSSaBESES docuere tenues quao eyon edad Fed lap ve Oe Menus 7 3 Printer Messages ue ae Medis RN e s Rm Ed 7 3 T dlcatoPs Sacto serotonin i dale entend 7 1 Pint Quality escri aH veau QUO RM QoS E M
99. ilmente altre Operator s Guide V Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Place this product on a stable surface such as the LaserMatrix Refolding Stacker Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked by paper or adjacent equipment This product should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company This product is equipped with a 3 wire grounding type plug a plug having a third grounding pin This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete outlet Do not defeat the purpose of the grounding type plug Do not use this product with an extension cord Do not attempt to service this equipment yourself except for operator replaceable consumables such as toner or paper Opening or removing covers may expose you to dangerous voltage points or other risks Refer all servicing to qualified service personnel In the event of product damage liquid spillage or a distinct change in performance requiring service unplug the product from the w
100. inting to automatically continue with this maintenance message displayed 6 Normally replace the felt cleaning pad only when the developer is refilled with toner If you continually print on nonporous media such as labels replace the felt cleaning pad more often Check the fuser cleaning pad when Repl Fuser Pad appears Auto Cont On in the Configuration Menu allows printing to automatically continue with this maintenance message displayed If Auto Cont Off press ON LINE to continue Pressing ON LINE automatically resets the counter Operators Guide 7 9 Troubleshooting Chart continued Printer Messages continued Reset to Save Print Menu Changes Were Press Made While Printer Contained Print Data Temporary Fonts or Temporary Macros e RESET to immediately save the new selection and erase buffered data and any temporary fonts or macros ON LINE to retain old Print Menu selection until the printer encounters a reset or until you press RESET Self Test Error Occurs if Printer Fails Power Cycle power off and on If problem On Sequence Check Page persists call for service 7 38 Store to Stop Displayed When Running a Press STORE to stop the printout Diagnostic Print Pattern 7 A self test error always occurs when powering up the printer for the first time after replacing firmware 7 10 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Printer Messages continued Toner Low
101. ion HP GL 2 Default Picture Frame Use Fc c X and Fc c Y to Change Frame Settings Operator s Guide 8 17 A Physical Page Width B Physical Page Length C Logical Page Width D Max Logical Page Length E Distance Between the Side Edges of Physical Page and the Logical Page F Distance Between the Top Bottom Edge of the Physical Page and the Logical Page G Distance Between the Left Right Edge of the Physical Page and the Printable Area G2 Distance Between the Top Bottom Edge of the Physical Page and the Printable Area H Distance Between Edge of Physical Page and Default HP GL 2 Picture Frame CUSTOM MIN MAX PORTRAIT PAPER SIZES IN DOTS 300 Dots Per Inch Paper Size A B C Min English 3 5 x 5 1050 150 1050 Min Metric 89 mm x 12 mm 1051 142 1051 Max English 8 6 x 33 2550 9900 2400 Max Metric 207 mm x 838 mm 2480 9898 2338 5 D E F G G2 H 150 0 0 0 0 150 142 0 0 0 0 150 9900 75 0 50 0 150 9898 71 0 50 0 150 For custom page widths equal to or less than 8 6 in the Physical Page Printable Area and Logical Page are identical 6 Physical Page Length is defined by Fc amp amp A Physical Page Width is defined using Form Width in the Extended Config Menu 8 18 Programmer s Reference Guide Custom Landscape CC1 B LEGEND e Physical Page Defined by the User in 8 in or 1 mm Increments Printable Area Where Printer Engine Can Physically P
102. ion on the parallel interface connector Serial Enables communication on the serial interface connector If l O2 Serial is selected double check the serial interface settings in the next seven Configuration Menu options Optional This appears only if an optional interface PCB is installed in the optional interface slot at the back of the printer When the printer switches interface ports the top of form setting may be lost After changing ports cycle power off on and then reload forms Operator s Guide 4 3 Serial Options The following seven Configuration Menu options appear only if l O Serial is selected in the Configuration Menu and or APSense Enable in the Extended Configuration Menu Note Serial interface settings between the printer and host must match Baud Rt Baud rate determines the rate of information transfer between host and the printer Choose from the following e 1200 e 57 6K e 144K e 2400 e 64 0K e 192K e 9600 factory default e 720K e 288K e 19 2K e 96 0K e 384K e 115K DTR Polarity Choose the polarity of the data terminal ready DTR signal e High factory default e Low 4 4 Configuration Menu This determines whether the serial interface DTR signal on Pin 20 is active high or low If active high Pin 20 is high when the printer is ready for data if active low Pin 20 is low when the printer is ready for data Note A high DTR polarity is normal for IBM PC XT AT and compatible com
103. ions l l lt gt EVEN SPACING l l TEAR HERE FOR PROPER TOP OF FORM l l O Q O When Loading Form Select the First Leading Paper Edge Where the Horizontal Perf is Midway Between the Leading and Trailing Sprocket Holes CA0 Q 3 Only necessary for media lengths which are not divisible by 2 in such as A4 A5 and A6 Operators Guide 2 5 6 Close the printer s front door it should snap shut Make Siro E doe Decent 7 Press and hold the button on the Contact TOF Switch center front of the printer to open yj the tension rollers while inserting a paper through entrance Feed paper until it emerges near tractors 8 Center paper in the printer and then place sprocket holes on one edge of paper onto the corresponding Button for Opening tractor Do not let the leading edge Tension Rollers PBO G2 of the paper extend more than an inch beyond the tractors Then close the hinged paper retainer 9 Place sprocket holes on the other edge of the paper onto the sprockets of the other tractor 10 Check that the retainers are closed and locking levers on both tractors are pulled forward to lock them Ensure that the paper is neither stretched nor buckled Note Adjustment of the tractors is critical for jam free operation Make sure the paper is neither wrinkled nor overly tight 11 Close the top cover 2 6 Operations 12 Either turn on the printer or press ON LINE Note When you prin
104. is that HP LaserJet and Apple LaserWriter printers are sheet feeders with paper trays and this laser printer uses continuous forms Continuous Form Vs Cut Sheet Laser Printers A continuous form laser printer combines the convenience of continuous form dot matrix printers with the speed and quality of a laser With a continuous form laser printer allows various form widths 3 2 in to 8 in in 8 in increments and lengths Ch in to 33 in in 8 in increments can be selected Unlike a tray fed printer you re not limited to specific cut sheet sizes of paper This section discusses with special forms control and other commands and programming capabilities built into your printer 1 Alternately length can be specified as 12 mm to 873 mm in 1 mm increments 8 2 Programmer s Reference Guide PCL Nomenclature amp Conventions In the PCL printer commands used throughout this section the following nomenclature and conventions apply The escape code is denoted by c or ASCII decimal 27 in PCL 5 escape control sequences For readability the arguments of some Fc commands are shown separated by spaces Spaces are never sent to the printer as part of these escape code sequences For PJL certain white spaces ASCII decimal 32 are required and are specifically identified where required In this guide the ASCII equivalent for a space is designated by lt SP gt a line feed by lt LF gt a carriage return by lt CR gt a sta
105. ites applicables aux appareils num riques prescrites dans le r glement sur le brouillage radio lectrique ditct par le Minist re des Communications du Canada Operator s Guide vii FCC COMPLIANCE STATEMENT This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the equipment with respect to the receiver Move the equipment away from the receiver e Plug the equipment into a different outlet so that it and the receiver are on different branch circuits If necessary the user should consult the dealer or an experienced radio television technician for additional suggestions The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from The U S Government Printing Office Washington DC 20402 Stock No 004 000 00345 4 Note Making changes or modifications not expressly approved by the manufacturer could void t
106. its for page measurements e In factory default e Mm Determines the units of measurement for PSize in the next subsection and Frm Width in the Extended Configuration menu 1 2 4 10 X Configuration Menu PSize Choose the form size either a standard page size such as Letter Legal A4 etc or a custom form length specified in inches or millimeters e If Page Units In in the previous subsection the choices are Standard Pages Letter 8 2 x 11 in the factory default Legal 8 2 x 14 in A4 210 mm x 117 3 in Executive 71 4 x 10 2 in Custom Form Length between 2 in and 33 in in s in 0 125 in increments e If Page Units Mm in the previous subsection the choices are Note Standard Pages A4 210 x 297 mm the factory default A5 148 x 210 mm A6 105 x 148 mm Custom Form Length between 12 mm and 873 mm in 1 mm increments Changing the page size causes any pages that are not yet printed to be printed The printer then performs a short reset For a short reset the printer is reset to the user defined Print Menu settings Also in the case of a LaserJet emulation temporary macros and macro overlays are erased Specify custom form width in Frm Width in the Extended Configuration Menu Specify custom form width in Frm Width in the Extended Configuration Menu Operator s Guide 4 11 Letter Legal Executive A4 A5 and A6 are standard page sizes The printable area
107. l Too Set print density dial at higher Low setting Dirty Transfer Corona Clean corona wires Wire Paper Quality Choose a different type or source of paper Damaged Dirty Worn See Transfer Sequence Fault Out or Contaminated Isolation Test Page 7 39 to Developer Drum or determine where the fading first Fuser occurs Replace consumable or call for service Broken Developer Drive Check drive gear Page 7 51 Gear Operators Guide 7 17 Troubleshooting Chart continued Problem Print Quality continued Dark Vertical Stripe or Streaks Anywhere Probable Cause Dirty Charging Corona Wire or Grid Dielectric Incompatibility of Media Contaminated Toner Bad or Contaminated Drum Power Supply Dirty Felt Cleaning Pad Incompatible Media Fuser Scratched Drum Solution Perform a Transfer Sequence Fault Isolation Test Page 7 39 If streaks appear prior to fusing Clean corona wires If the form has very high dielectric properties the transfer charger may have difficulty pulling the image from the drum to the media Observe that the image on the drum is OK while the image on the paper appears with radiating lines of toner Replace developer Replace drum Call for service If streaks appear after fusing Check felt cleaning pad See Paper and Label Recommendations in Section 2 Replace fuser heat and pressure rollers 7 18 Troubleshooting Troubleshooti
108. lace interface cable Bad Data Check data using hex dump mode Page 7 54 Lost data or no data may be caused by nonstandard parallel interface timing Call for service 3 Electronics Failure Top of Form TOF May Occur In Some Host Reload media If necessary set Sometimes Lost When Printer Setups APSense Off in the Extended Automatically Switching Configuration Menu Interface Ports Operators Guide 7 37 Troubleshooting Chart continued Noises Chattering Grinding 1 High Torque Developer or 1 First check the developer unit Ratcheting or Slipping Waste Toner Auger With and the drum cartridge for proper Noise an Obstruction May Cause installation If necessary remove Stepper Motor and or and check for binding The drum Gears to Slip Usually should turn easily when the large Very Noisy gear at the end of the drum is turned If the drum binds or squeaks replace it Check the developer unit using the procedure in No 2 below 2 Toner Packed Too Tight Check for a developer jam Page 7 51 If necessary replace developer Squeaking 1 Developer or Drum Drive Remove drum and developer Check Replace if necessary 2 Worn or Defective Tension 2 Call for service Roller 7 38 Troubleshooting TROUBLESHOOTING PROCEDURES Power On Sequence Check When printer power is turned on expect the following events If the printer fails any portion of this sequence it displays the message Self Tes
109. le touch the chassis with one hand while handling the PCB with the other To install the RIP controller PCB proceed as follows 1 Carefully slide the RIP controller PCB into the printer until the rear edge connectors butt against the connectors inside the printer Push evenly against both plastic ejectors to fully seat the PCB wiggling the panel PCB helps Re secure the connector panel re attach cables and then test the printer Operators Guide A 5 SIMM PCB REPLACEMENT The SIMM connector is located along the left edge of the RIP controller PCB If the printer already has a SIMM PCB installed it must be removed before adding more printer memory To remove a SIMM PCB proceed as follows l Remove the RIP controller PCB as described in the preceding subsection Note that the SIMM connector has two small release tabs one on each side as shown in the following illustration Using your thumbnails or fingertips gently push both tabs away from the SIMM until the SIMM releases and springs down See arrow in the illustrations Touching the SIMM only along its edges remove the SIMM by extracting it in line with the released angle See arrow in the illustrations If available place the SIMM in an antistatic bag to protect it from static discharge during handling A 6 Appendix A Memory Enhancement SIMM Connector Release Tab Same on Opposite End of Connector SIMM PCB
110. ly seated and the white plastic fuser retaining levers are in their fully engaged positions 2 Install a new felt cleaning pad Page 6 33 3 Close fuser exit cover at rear of fuser 4 Reconnect fuser lamp and thermistor connectors 5 Replace lamp connector cover 6 Replace the fuser s lower heat shield 7 Close the top of printer reconnect power and interface cables and reload paper Operator s Guide 6 47 Fuser Heat amp Pressure Roller Assembly Fuser Heat amp Pressure Roller Assembly Shown in Place Thermistor Connector Lamp Connector Lower Fuser Heat Shield Fuser Exit Cover Fuser Retaining Levers 2 PBO CA Fuser Heat and Pressure Roller Replacement 6 48 Maintenance Troubleshooting WARNINGS Hazardous voltages are present in this printer With the enclosure removed and power applied hazardous voltage areas are present Equipment service must be performed only by service trained personnel who are aware of the hazards involved Do not operate printer without its ozone filter CAUTIONS If you remove the drum cartridge for printer maintenance place it in its original container or other protective covering and store it in a dark location Prolonged exposure to strong light will deteriorate the green organic photoconductor coating on the drum Prior to shipping e remove the developer unit toner waste bottle and drum e remove all trace of loose
111. ly when the printer is started up and continuously prints unformatted text files containing straight ASCII data Unless the printer is regularly used for printing unformatted text such as electronic mail messages or BAT files it is unnecessary to adjust most print menu settings because the printer driver overrides them to enforce the selections made in the computer application For example if Souvenir is chosen as the text typeface in a Microsoft Word for Windows document that file is printed on the printer using that typeface not the typeface specified in the printer s print menu Page 3 13 Operators Guide 3 3 Print Choose among the following printouts e Summary e Symbols PCL Print Menu only e Fonts Note Use a Letter size page for printouts If the form width is too small the printout may be truncated on the right side Check that the print buffer is empty before starting the printout that is make sure that the DATA light is off and the READY light is on and not blinking Otherwise data left in the print buffer may be lost Summary Page The summary page contains a list of the current printer status and menu settings See the Summary Page shown in the following illustration Whenever permanent menu changes are made such as emulation or interface settings print and post a new summary page for a quick reference to printer status and menu settings 3 4 Print Menus PCL PRINT MENU Copies Lines Per
112. mage by as much as 199 scan lines e Wisused to lower the print image by as much as 199 scan lines Since each scan line of a 300 dpi printer is 300th of an inch the 199 scan line offset range is equivalent to a 3 in vertical shift of the print image in relationship to the TOF The offset made using the A and V keys remains in effect until it is changed again or the printer is reset to factory defaults by pressing RESET for about 3 seconds with the printer offline for a Menu Reset Remember Shifting the printout the print image up or down does not alter the printer s perception of TOF Only the print image shifts in relationship to the predefined TOF Theoretically the print image can be moved up into the no print area on standard forms such that the print image is actually clipped off at the top of the printout 5 The printer can lose TOF due to an error or an input output ports change Operators Guide 2 9 Shift Print Image Using the Configuration Menu I With printer offline press the MENU key for about 3 seconds until Config Menu is displayed After the key is released the printer displays the l Oz default Press MENU until Image Vert is displayed Press and hold A or VW key until the number of scan lines is displayed for raising or lowering the print image Press STORE to lock in the offset setting Press ON LINE to return online Shift Print Image While Printing 1 Press a
113. mages Read and heed the following Cautions before proceeding Cautions Failure to comply with these precautions could degrade the quality of print e Do not use cleaners of any type on corona wires Cleaners may degrade print quality Use only the corona cleaning brush supplied with the drum cartridge Press gently when cleaning the corona wires They are easily broken e Do not touch the drum green cylinder and take care not to scratch its surface Do not allow the green cylinder to touch the desktop or other surface Any scratches will degrade print quality e Do not expose the green cylinder to light for more than five minutes In time strong light on the drum will cause degraded print quality Operator s Guide 6 17 Dirty Charging Corona Wire The charging corona wire in the drum cartridge pre charges the drum to 700 vdc The laser beam selectively discharges portions of the drum so that toner can be attracted to the invisible latent image A dirty charging corona wire in the drum cartridge fails to pre charge that portion of the drum so that toner is attracted to this uncharged area A dirty charging corona wire causes dark and usually very distinct vertical black streaks on the printout Cleaning Charging Corona Wire To clean the charging corona wire first read and heed the preceding Cautions and then proceed as follows 1 2 Turn off printer Open top cover of printer Locate corona cleaning b
114. mechanism Lower Fuser Heat Shield Dust Seal Paper Jam Actus rd M Underside of Lower Fuser Heat Shield Right End Paper Jam Sensor Fuser Heat Shield PBO AH 17 Paper Jam will also occur if paper is installed but the top of form switch has not been actuated within a time out limit after turning on the printer 18 Always use and properly adjust the paper entrance guide 7 46 Troubleshooting Fuser Exit Cover Paper Jam Sensor Fuser Exit Cover PBO AS Clearing a Jam Notes e If Jam Recover On in the Configuration Menu be aware that any data in the jam recovery path is reprinted after the jam is cleared and the printer returned online e Pages that have not passed through the fuser contain loose toner Carefully remove and dispose of these pages to prevent loose toner from falling into the printer or getting on your hands or clothing If toner is spilled refer to Cleaning Toner Spills in Section 6 Maintenance WARNING The fuser area is hot Operators Guide 7 47 Caution Do not pull jammed paper from the rear of the printer When paper jams in this printer it tends to fold itself into an accordion like shape Clearing the jam by pulling the paper out of the fuser exit cover that is from the rear of the printer causes the accordion like folds to catch on and possibly damage the fuser exit cover Refer to the following illustration to clear a paper jam l
115. mp printouts Printer commands PCL control commands or PostScript language commands can be printed out in ASCII format to help in troubleshooting command related problems dealing with printer drivers communications and printer setup routines Operators Guide 7 55 PCL Display Mode The display mode is a method of verifying printer commands sent from the host in PCL format The most significant difference between the PCL display mode and the hex dump mode is that the display mode is entered using a PCL printer command Fc Y Fe stands for the ASCII escape code 27 decimal or 1B hexadecimal In the display mode the printer treats all printer commands as printable characters All printer commands are functionally ignored with two exceptions e A carriage return CR is printed and then a carriage return and line feed are performed The display off printer command Fc Z is printed and then executed that is the display mode is turned off To print the printer commands as symbols however a PC 8 Symbol Set must be selected using either Fc 1 U or c 11U The PC 8 Symbol Sets are the only resident character sets for the PCL emulation which assign printable characters to all control codes For the escape code c ASCII code 27 for example the printer prints an arrow followed by the escape sequence characters Use the following BASIC program to set up the printer to display printer commands Note that the End o
116. nd hold both A and VW simultaneously for one to two seconds The display shows the present print image offset setting from the Configuration Menu The print job continues to print using this offset Press and hold A or V key until the desired number of scan lines is displayed for raising or lowering the print image 3 Press STORE to lock in the new offset setting 4 Press ON LINE The offset adjustment takes effect when the printer encounters the next TOF or whenever the STORE key is pressed again 2 10 Operations Shifting Print Image Horizontally The printout can be shifted right or left using the A and W keys in either the Configuration Menu or during printing as explained in the following subsections e A is used to move the print image to the left by as much as 199 dot positions e YV is used to move the print image to the right by as much as 199 dot positions Since each dot of a 300 dpi printer is 300th of an inch the 199 dot range is equivalent to 351 The offset and adjustment made using the A and W keys remain in effect until it is changed again or the printer is reset to factory defaults by pressing RESET for about 3 seconds with the printer offline for a Menu Reset Shift Print Image Using the Configuration Menu 1 With printer offline press the MENU key for 3 seconds until Config Menu is displayed After the key is released the printer displays the I O default 2 Press MENU until Image
117. ng Chart continued Problem Probable Cause Solution Print Quality continued Dark Radiating Streaks Dielectric Incompatibility of If the form has very high dielectric Media properties the transfer charger may have difficulty accurately transferring the drum image to the media Observe that the image on the drum is OK while the image on the paper is frayed with radiating lines or traces of toner Vertically Compressed Main Drive Motor or Gear Check for obstruction in tension Print Failure Associated with rollers Tension Roller Developer or Drum Check for developer jam Page 7 52 If necessary replace developer Remove drum and check for squeaking If necessary replace drum Call for service Operators Guide 7 19 Troubleshooting Chart continued Print Quality continued Smear Horizontal Lines Occur randomly when running job containing graphics Repeating Vertical White Streaks Uneven Print Density 1 Dirty Fuser Roller Dirty Paper Guide Dirty Charging Corona Wire Dirty Felt Cleaning Pad Page Protection Off Low Toner Dirty Corona Wires Print Density Too Low Toner Not Evenly Distributed in Developer Low Toner Remove felt cleaning pad Clean fuser roller with isopropyl alcohol Allow to dry and then install a new felt cleaning pad If necessary replace fuser heat and pressure rollers Clean paper path Clean corona wires eee felt cleaning pad Tu
118. ng data from a host Port selection is determined on a first come first served basis 3 The printer complies with Energy Star standards for low power consumption as set forth by the U S EPA Operator s Guide 5 7 Active Port Sense overrides the I O selection in the Configuration Menu Note The printer can lose top of form after switching ports Hex Dump Select the hex dump mode e Off factory default e On Off Use this for normal print jobs On Use this for checking out the hexadecimal values of the data sent to the printer Subsequent print jobs are printed in this hex mode format until this option or the printer is turned off Hex dump pages are preformatted for a standard page size refer to the following example A page size of letter or A4 is recommended for proper printing a form size which is too small will truncate the printout Hex dump mode allows you to check printer reception of characters and printer commands The printout contains a running byte count in the hexadecimal numbering system hexadecimal ASCII data for each character and the corresponding ASCII assigned symbols 5 8 Extended Configuration Menu Byte Count Data Symbo ls 00000 00010 04050 08090 0CODO eit 000 203 607 AOB BOR usus 00000 10111 14151 PEROT ICID exams 010 213 617 A1B EEE os oem 00000 20212 24252 28292 2C2D2 IM SSE 020 223 627 A2B E2F y
119. nload the soft font to printer before text file To make sure the font is available in the PCL emulation print a font page using the Print Menu To check for a reset code use the hex dump mode Page 7 54 or an emulation command printout Page 7 54 Operators Guide 7 31 Troubleshooting Chart continued Typeface continued Wrong Typeface 1 Font Cartridge Not 1 Ifthe font cartridge is not Not the One Selected from Installed Properly installed securely printer will not recognize the cartridge Instead the printer substitutes the closest available font Remember to turn off printer before installing font cartridges the Font Cartridge 2 Incompatible or Defective Check Font Cartridge Paper Problems Positioning Feeding Paper Out Jamming Scorching Speed Paper Jam 1 Media Paper Labels etc 1 See Page 7 44 to clear a jam any media Misaligned on Tractors 2 Fuser Problem Low Paper 2 Call for service If paper jams Quality Top of Form occur frequently Sensor Tractor Sensor e consider changing paper Sources check for a bent fuser exit cover NEVER USE THE FUSER EXIT COVER AS A HANDHOLD FOR LIFTING THE PRINTER 3 Tension Roller Jammed 3 Check that tension roller is unobstructed Clean as required If necessary call for service Paper Jam When Media Backs Up Avoid media with die cuts or media with die cuts or Actuator on Paper Sensor holes near the middle of the h
120. o one of eight fusing temperatures during printing Fuser Temperature 6 is the factory setting 0 130 C 4 161 C 1 138 C 5 169 C 2 146 C 6 177 C factory setting 3 153 C 4 7 184 C For more on fuser temperatures see Fuser Tempz in the Extended Configuration Menu Operator s Guide 8 7 Fc lt SOH gt lt STX gt OT C K lt ETX gt Number of Copies ASCII Fc lt SOH gt SD O T C K 4 lt ET Decimal 27 1 2 79 84 67 75 3 Sets the number of copies to be printed from 1 to 5000 The printer ignores the command if x 0 Use this command when the number of copies exceeds 99 PCL limits the number of copies that can be designated by sending an Ec amp 1 X command to 99 copies Note The number of uncollated copies can be set between I and 5000 in the Print Menu However most computer software applications override this quantity at the start of the print job Fc lt SOH gt lt STX gt O T C P lt ETX gt Special Function ASCII Fc lt SOH gt SD O T C P 4 lt ET Decimal 27 1 2 79 84 67 80 3 0 No Blanks factory setting The printer reverses the media between noncontiguous print jobs to prevent blank forms between jobs Use Special Function Mode 0 to save media especially when using pre registered pre serialized negotiable or similar materials or where waste of any kind is highly undesirable 4 No Reverse The printer never reverses the media Use Special Function Mod
121. o other PJL commands other than the three described in the following paragraphs are supported by the printer Other PJL commands used by HP LaserJet III printers may cause errors PJL COMMENT ASCII PJ L lt SP gt COMME NT lt SP gt lt LF gt Decimal 64 80 74 76 32 67 79 77 77 69 78 84 32 10 The comment command allows downloaded files to be annotated with embedded non executing nonprinting comment strings The comment string is represented by CoMmEnT may be upper and or lower case PJL must be upper case Note The PJL Comment command is analogous to a 9696 PostScript comment Operator s Guide 8 23 PJL ENTER LANGUAGE PCL ASCII ePJL s ENTER zseLANGUAGE PCL ae Decimal 64807476 32 69 78 84 690 82 32 76 65 78 71 85 65 71 69 61 80 67 76 10 Use this command to enter return to the PCL 5 emulation Optional spaces SP can be placed just before and or just after ENTER Language and Pcl may be upper and or lower case PJL must be upper case PJL ENTER LANGUAGE POSTSCRIPT ASCII PJ L s gt ENTER lt e LANGUAGE POSTSCRI PT ar Decimal 64807476 32 6978846982 32 76 65 78 71 85 65 71 69 61 80 79 83 84 83 67 82 73 80 84 10 Use this command to enter return to the PostScript emulation Optional spaces SP can be placed just before and or just after ENTER Language and PostScript may be upper and or lower case PJL must be upper case 8 24 Programmer s Reference Guide Example The followin
122. occurrence of either a PCL reset code c E or a PostScript end of transmission code lt EOT gt e The printer automatically switches to PCL 5 emulation if it encounters any escape code ASCII decimal 27 within the first 5 Kbyte of characters sent to the printer e The printer automatically switches to PostScript emulation if it encounters a comment or another end of transmission code ASCII decimal 4 within the first 5 Kbyte of characters sent to the printer Switching in this way works with text files created by most modern software applications word processors desk top publishers and the like but not with all 10 Although Hewlett Packard suggests that PCL files begin and end with ECE remember that using this causes loss of previously downloaded temporary fonts and macros In such case the application software should be set up to download fonts and macros with every file If this is not possible another emulation switching technique must be employed 1l The PostScript end of transmission code is written as either lt CTRL gt D or lt EOT gt 8 26 Programmer s Reference Guide Under certain circumstances automatic switching may be problematic Automatic switching will not or might not occur when 1 downloading ASCII text files that do not contain printer control codes 2 using print screen processes either out of DOS or otherwise 3 using some application files especially user created files that are not printe
123. oles Catches on Cutout media Consider using Mode 4 under Special Function in Extended Configuration Menu 7 32 Troubleshooting Troubleshooting Chart continued Paper Problems Positioning Feeding Paper Out Jamming Scorching Speed continued Problem Paper Burns Scorching Wrinkled Paper Printing Slow When Running Windows Applications Wrong Fuser Temperature Dirty Felt Cleaning Pad Bad Fuser or Toner Buildup on Temperature Sensor Tractor Not Set Properly Fuser Exit Cover is Damaged or Clogged with Debris Media Too Light Too Thin Too Soft Worn Pressure Roller in Fuser MS Windows Not Optimized Check Fuser Temp setting in the Extended Configuration Menu Replace felt cleaning pad Call for service Check to see that the tractors are equally centered Page 7 50 Reload paper Check fuser exit cover for debris or damage NEVER USE THE FUSER EXIT COVER AS A HANDHOLD FOR LIFTING THE PRINTER Check Paper and Label Recommendations in Section 2 Replace fuser heat and pressure rollers Use the LaserMatrix Windows printer driver for all Windows applications Consult the MS Windows manual for optimizing Windows 14 Contact the printer manufacturer to obtain your free copy of this printer driver Operators Guide 7 33 Troubleshooting Chart continued Problem Paper Problems Positioning Feeding Paper Out Jamming
124. on of the printer chassis or the bare metal handle of a filing cabinet for example when touching PCBs or their components Doing otherwise will cause static electrical damage 3 See the previous footnote B 8 Appendix B Firmware Upgrade 1 Note the proper orientation of the EC firmware IC in relationship to the socket The notch in the IC must be oriented to coincide with the notch in the IC socket 2 Place the electrical fingers of the IC onto the socket and make sure they are aligned with the electrical receptacles of the socket 3 Press down lightly and evenly on top of the IC so that the fingers begin to engage the receptacles and then press down firmly on the IC to completely seat the IC 4 Recheck that all fingers are engaged in their receptacles 5 Re slide the EC controller PCB into the card slides in the printer until its rear edge butts against the edge connector inside the printer 6 Push evenly near both corners of the PCB to seat the PCB The ejectors should automatically fold back to the edge of the PCB 7 Re install the RIP controller PCB See RIP Controller PCB Replacement in Appendix A Note When power is turned on after replacing firmware the printer halts with a Self Test Error This occurs because the printer detects a mismatch between the previous checksum the arithmetic sum of all non volatile RAM bytes and the new checksum To remedy simply turn power off and then on again to restar
125. orms see PSize in Section 4 Configuration Menu c When the physical form size changes the fuser temperature may need to be changed in the Extended Configuration Menu Check the Optimum Fuser Temperature table on Page 2 15 Custom Form A custom form allows printing from perf to perf the entire form length a Choose from the following custom form lengths e 2 in to 33 in in s in increments if Page Units In e 12mm to 838 mm in l mm increments if Page Units Mm b Press STORE to lock in the custom form length then press ON LINE to return online c If desired select a custom form width 6 The built in top and bottom margin defaults are overridden by printer commands normally from an application s printer driver 2 14 Operations Note Ifa custom form width is not selected the printer uses the width of the prior form 1 Press ON LINE to place printer offline 2 Press and hold MENU until Extended Config is displayed followed automatically by Reset Cnt FusPd 3 Press MENU until Frm Width 7 is displayed If the previous form length was a standard form length such as Letter Executive A4 etc then Frm Width Off 4 Use A and V to select a custom form width between e 3 2 in and 8 in if Page Units In e 89 mm and 203 mm if Page Units Mm 5 Press STORE to lock in the custom form width then press ON LINE to return online For more about standard page versus custom form sizes se
126. orting the PCB Place PCBs in or on conductive plastic bags or surfaces only such as antistatic bags or antistatic mats Failure to use these precautions may damage or destroy PCB components Prior to moving the printer remove the developer unit toner waste bottle and drum A 2 Appendix A Memory Enhancement CAUTIONS Continued Whenever you remove the drum cartridge place it in its original container or other protective covering and store it in a dark location Prolonged exposure to strong light deteriorates the green organic photoconductor coating on the drum Never use the fuser exit cover on the back of the printer as a handhold for lifting the printer Lift the printer only along the sides of the printer Additional printer memory of 1 4 or 8 Mbytes can be installed using a memory module called a SIMM single inline memory module Orientation Key Add memory using a 72 pin 70 nanosecond IBM PS 2 compatible Pin Hole Memory IC SIMM such as the one shown at the left Contact a computer dealer to order your SIMM from such manufacturers as IBM Micron Toshiba Hitachi NEC Oki Mitsubishi Samsung and others Make sure that the SIMM uses 70 nanosecond components Pin Hole SIMM PCB Typical CAO BAT Note The number and orientation of memory integrated circuits ICs may vary from that shown in the illustration To remove or install a SIMM PCB first remove the RIP controller PCB as described in
127. ose to automatically continue or halt after a recoverable attendance message e Off factory default e On If Auto Cont Offs the attendance message is displayed printing stops after the print buffer is empty and the printer goes offline Pressing ON LINE allows printing to continue with the following conditions e For Toner Low or Repl Drum the message continues to be displayed until the developer s toner reservoir is refilled or the drum is replaced e For Repl Developer or Repl Fuser Pad the message is reset along with the accrued Devlp Ft or Fuser Pad count in the Extended Configuration Menu If Auto Cont On the printer allows uninterrupted printing with the attendance message displayed on the control panel The message is cleared when the developer s toner reservoir is refilled the drum is replaced or the developer or fuser pad counter is reset Choose the active emulation e LaserJet factory default for a printer without a PostScript emulation e Auto factory default for a printer with a PostScript emulation e PS Emul 4 8 Configuration Menu LaserJet The printer emulates Hewlett Packard LaserJet III printers which employ the PCL 5 HP GL 2 page description language Auto Allows automatic switching between the LaserJet and PostScript emulations for those printers featuring both emulations The printer can sense the emulation code and then automatically switch to that emulation See Section 8
128. ot dripping wet For toner spills also see Cleaning Toner Spills Page 6 10 Avoid petroleum based cleaners and solvents such as lighter fluid or paint thinner If necessary use a commercial cleaner such as 4098 to clean surfaces When using a spray apply the cleaner to a soft cloth and then apply to the printer Isopropyl alcohol 70 90 can be used instead of a commercial cleaner except as noted on the next page 8 409 is a brand name of the Clorox Company 6 10 Maintenance Caution DO NOT use alcohol on the control panel Alcohol if it seeps behind the control panel overlay will weaken the adhesive which binds the overlay to the keypad Cleaning Toner Spills If toner is spilled inside the printer vacuum immediately Use a vacuum with a fine particle filter five micron or better to avoid spreading toner via the vacuum exhaust Don t put off cleaning up toner spills The printer contains four cooling fans which will spread the toner quickly if not removed promptly Be thorough anywhere there is toner there is potential damage Be sure to vacuum the area around the drum and developer high voltage contact springs the corona wires Page 6 16 the LSU cover glass Page 6 20 and 10 erase LEDs on the bottom of the top cover Toner can be removed easily from carpets floors and clothing when the toner is cool and dry When hot however toner sticks to most surfaces making cleanup much more difficult In all ca
129. ows 1 Open top cover of printer 2 Lift tab on top of ozone filter and pull out the filter Installing Ozone Filter To install the ozone filter refer to the illustration Proceed as follows Caution When opening and removing the filter from its storage bag do not deform the filter 1 Hold the tab at the top of the filter and insert it into its holder 2 Close the top cover 6 43 Operator s Guide PBO AD2 N aV IJ NY N NAN Ny Replacing Ozone Filter PRINT DENSITY ADJUSTMENT Print density is the relative darkness of the print on the paper To set the t density 1 Open top cover of printer prin 6 44 Maintenance 2 Locate the green print density dial inside printer see the following illustration The normal setting is 3 Turn the dial to a lower number if lighter print is desired higher for darker print See the Note and Caution that follow 3 Close the top cover Note If light print density is acceptable set the print density dial to settings 2 or 1 but never below I Lighter than average print density saves money by using less toner and extending the life of the fuser Also consider a lighter print density setting if the printout appears overly raised or fuzzy Consider a slightly lighter setting for low porosity paper or other media i e labels Also a lower print density may often improve the readability of barcodes up to a point Cau
130. ox 101 6 to 241 mm which includes tractor strips Prefer wide sheets Sheet Length Continuous Tractor Strips Standard 4 00 0 25 mm dia sprocket holes 1 4 in from both outer edges of paper located every 1 2 in vertically Paper Weight 15 to 24 Ib 56 to 90 g m bond weight Prefer 24 Ib xerographic or lasergraphic paper Heavier weights up to 10 point cover stock can be used depending on texture moisture content and dielectric coefficient Paper Moisture 4 6 by weight Paper Thickness Prefer caliper thickness of 3 2 to 4 5 mil 0 081 to 0 114 mm Up to 10 mil can be used depending on paper grade texture moisture content and dielectric coefficient Paper Conductivity Surface Electrical Resistance 108 1012 9 209 C and 65 relative humidity Paper Smoothness 100 200 Sheffields or 20 30 Bekk Labels Prefer matrix on xerographic or lasergraphic paper with an acrylic emulsion adhesive on a kraft carrier If synthetic labels rather than paper labels must be used use polyethylene terephlalate PET polyester labels Thickness of label plus carrier should be 7 5 mil 2 mm The printer may not operate reliably or efficiently with all possible forms which fit the paper and label recommendations specified above For information on other media fabric vinyl plastics and other heat sensitive material consult the media manufacturer Always test media before purchasing large quantities 2 4 Operat
131. per N Toner Coated Developer Roller Drum Gear Checking Out a Developer Jam PBO AK 19 Likewise check for slip between the drum drive and waste toner auger drive gears by holding one stationary and attempting to turn the other Operators Guide 7 53 Drum Drive Gear v Developer Drive Gear A d waste Toner ERN Auger Drive Gear Checking for Developer Drum Drive Train Slippage CBO BY1 TROUBLESHOOTING AIDS Diagnostic Patterns A printout of a diagnostic pattern can isolate form length and print quality problems and can help resolve data versus printer problems Select the diagnostic pattern using Diag Print in the Extended Configuration Menu 7 54 Troubleshooting Hex Dump Mode The hexadecimal hex dump mode is used for checking e proper receipt of characters by the printer e control commands e nonprintable codes Control commands are covered in more detail in Section 8 Programmer s Reference Guide In the hex dump mode the printer does not execute the printer commands it receives from the host Instead the printer prints out these printer command strings as if they were regular ASCII characters Essentially the printer reports that it received the command characters Set Hex Dump On in the Extended Configuration Menu to begin the hex dump mode Emulation Command Printouts Printer command printouts are similar to and used interchangeably with hex du
132. pol OUTPUT TECHNOLOGY LaserMatrix The Continuous Form Laser Printer Models LM2405 amp LM2406 Operator Guide LaserMatrix The Continuous Form Laser Printer Models LM2405 amp LM2406 Operator Guide Part No 066 00493 01 Rev F Copyright 1996 Output Technology Corporation All rights reserved under the Berne Convention TRADEMARKS Apple LaserWriter and TrueType are registered trademarks of Apple Computer Centronics is a registered trademark of Centronics Corporation Chipstrip is a trademark of South Pak Inc Epson is a registered trademark of Epson Corporation Epson America Inc LaserJet and HP PCLS are registered trademarks of Hewlett Packard Corporation LaserMatrix is a registered trademark of Output Technology Corporation Lotus is a registered trademark of Lotus Development Corporation Novell is a registered trademark of Novell Inc Microsoft and TrueImage are registered trademarks and Windows is a trademark of Microsoft Corporation Teflon is a trademark of DuPont de Nemours PostScript is a trademark of Adobe Systems Inc Proprinter is a registered trademark of IBM Corporation Tyvek is a registered trademark of DuPont Co WordPerfect is a registered trademark of WordPerfect Corporation Typefaces mentioned in this publication are products tradenames and trademarks registered or otherwise of third parties and do not belong to Output Technology PROPRIETY This product contains propr
133. press ON LINE to print the new page format on the present forms in the printer Note Simply pressing ON LINE to continue may result in an incorrect top of form 1 PCL Frm Ctl only applies to the PCL emulation Operators Guide 7 5 Troubleshooting Chart continued Problem Probable Cause Solution Printer Messages continued Load Paper No Paper in Printer Load paper Close cover and then press ON LINE 2 Printer Lost Top of Form Reload paper 3 Media Too Narrow The paper switch shown in the illustration below is located near the middle of the paper feed slot If narrow media less than 31 2 in in width is loaded the paper fails to trip the paper switch thereby causing this message Paper Switch Memory Error Printer Memory Error For the short term cycle power off and on and then set page protection on in the Configuration Menu For the long term add memory Appendix A 2 Can occur if the printer s output process lags behind its input process 7 6 Troubleshooting Troubleshooting Chart continued Printer Messages continued Need Print Drum Drum Cartridge is Missing Re install drum cartridge Close cover and press ON LINE Need Toner Cup 1 Waste Toner Bottle is Re install waste toner bottle Missing 2 Electronics Failure 2 Cycle power off and on If necessary call for service Offline The printer is offline and Press ON LINE cannot receive data from the host Opt
134. print file by the software application You can then set the number of copies desired in the Print Menu and then simply copy the print file to the printer The limit was established for earlier HP PCL printers with tray capacities of 100 letter size pages For a noncommercial printer 99 copies is a convenient limit but not for a commercial printer Look for the ASCII hexadecimal sequence 1B 26 6C 31 58 near the start of the print file Delete the sequence COPY lt file gt PRN b The b switch is required if the print file contains graphics 3 12 Print Menus Method 2 Using Fc lt souH gt lt STX gt O T C K lt ETX gt For RIP firmware 07 00 or higher send this command to the printer to print up to 5000 copies Check your RIP firmware version in the Extended Configuration Menu There are two ways to send Fc lt SOH gt lt STX gt O T C K lt ETX gt e For MS Windows use an up to date version of the MS Windows LaserMatrix printer driver e Print a single copy to a file like in Method 1 and then delete the normal PCL copies command Fc amp t X using a binary editor Replace with the ASCII hex string 1B 01 02 4F 54 43 4B 03 where is the number of copies For example use 1B 01 02 4F 54 43 4B 36 37 38 03 to print 678 copies Method 3 Re iterating the Print Job This can be accomplished one of two Ways e Send the print job of 99 or less copies to the printer as many times as necessary to satisfy the total
135. puters XON Choose to enable or disable transmission on X ON software handshaking protocol e Disable factory default e Enable e Robust Determines type of hardware DTR or software X ON X OFF protocol Protocol refers to the handshaking technique used in serial communication Disable Disables X ON X OFF software handshaking and enables DTR hardware handshaking The printer turns the DTR signal on Pin 20 on off to control communications between itself and the host Enable Enables X ON X OFF software handshaking and disables DTR hardware handshaking The printer sends device control codes transmission on transmission off control codes to the host to control communications X ON X OFF must be enabled for RS 422 serial communications Page 4 6 Robust A variation of X ON X OFF software handshaking The printer resends X ON X OFF to the host every second while the printer is idle Operator s Guide 4 5 Data Bits Choose the number of data bits in every information byte e 8 factory default e 7 Sets the number of significant data bits in each byte transmitted between the printer and host Seven data bits are used to send only data byte values 0 through 127 Eight data bits are required for sending data byte values 0 through 255 decimal Eight data bits are also required for graphics Parity Choose to enable or disable parity for all transmissions to from the host computer e None factory default e Even e Mark
136. r buildup on the fuser To prevent toner buildup e Select the correct Fuser Temp in the Extended Configuration Menu e Keep the print density setting at 1 2 or 3 but never below 1 Operators Guide 7 43 e Stick with media recommended by the manufacturer see Paper and Label Recommendations in Section 2 e Replace the fuser cleaning pad often to prevent loose toner from adhering to the fuser Form Speed Error The Form Speed Error message occurs in the following situations e A defective or toner covered tractor sensor e A weak or defective tractor or fuser drive motor e A broken Laser Scan Unit LSU interface cable cover latch or defective LSU Dirty or Defective Tractor Sensor If the tractor sensor becomes dirty or defective the printer may detect too many laser scan lines per 6 in of paper travel and therefore cause the failure The tractor sensor is located under a cover between the waste toner bottle and the print density control knob This location is prone to toner contamination if a waste toner bottle overflows The sensor is easily reached for cleaning by removing the cover in front of the print density knob Tractor or Fuser Drive Motors Anything that interferes with these drive motors causes this message Top Cover and LSU Some other causes for Form Speed Error involve the top cover and LSU A defective cover latch a defective cover 7 44 Troubleshooting interlock switch or actuator
137. r can damage sensitive components in the printer You must clean the interior of the printer before shipping the printer If you do not remove all traces of loose toner before shipping the printer substantial damage will result In cleaning pay particular attention to the toner waste bottle area as well as any area affected by toner spills Use a vacuum cleaner with a fine particle filter five microns or less to clean the interior of the printer See the following step by step procedure Also see Cleaning Toner Spills Page 6 10 for more information on cleaning up toner spills 6 4 Maintenance Remove Consumables Waste Toner Bottle Cap 2 Waste Toner Bottle Drum Cartridge 3 Developer Unit PBO R2 1 See Removing the developer unit Page 6 37 2 See Removing the drum cartridge Page 6 34 3 See Removing the waste toner bottle Page 6 28 Operator s Guide 6 5 Vacuum Interior ET NB ae 7 UJ W 7 Vacuum with 5 Micron Note Especially the Waste Toner SG Filler and Transfer Areas Indicated by Arrows PBO S1 Use a Shipping Kit To best protect your printer during shipping use a printer shipping kit available from the printer manufacturer STATIC ELECTRICITY The effort involved in bringing dissimilar objects together and then separating them can cause static electrical buildup in some materials Electrostatic discharge or ESD occurs if built up sta
138. r specific and 4 using PCL type management software that does not download fonts with every print file There are several semi automatic methods of ensuring that emulation switching occurs under these circumstances If a commercial software application is in use look for choices such as Reset Printer Prior to Printing and or Download Preamble or Header With Each File Answering Yes to both queries causes emulation switching when the text file is sent to the printer In a software application even if you are using printer default selections for fonts for example reselect those defaults at the start of your text In many cases the application software includes a reset or change code that triggers the emulation switching If the software application supports the switching features of a HP LaserJet IIISi select that driver The printer employs the same emulation switching technique employed by an HP LaserJet ISi If you are using DOS to copy download a print file directly to the printer consider including the copy command as part of a batch file that first copies one of the following to the printer Ec lt SOH gt lt STX gt BEGING lt ETX gt to switch to PCL 5 emulation Fe sOH lt STX gt BEGIN2 lt ETX gt to switch to PostScript emulation Formats for these printer commands are detailed on Page 8 6 Operator s Guide 8 27 Although these commands can be embedded in a text file they can cause unpredict
139. ressed for either of the following two types of resets printer command settings downloaded fonts defined as temporary and stored print data are cleared To reset to the last set of active Print Menu settings momentarily press RESET with printer offline When RESET is pressed Reset is momentarily displayed After a short pause the printer returns online Any Print Menu changes made by printer commands from the host are lost and replaced by your user default settings To reset to the factory defined Print Menu default settings press and hold RESET with printer offline for about 3 seconds until Menu Reset is displayed Factory defaults are the printer settings when the printer was manufactured In addition to resetting the Print Menu a reset to factory defaults also resets Image Vert and Image Horiz in the Configuration Menu Section 4 Notes e Except for the Image Vert and Image Horiz settings a menu reset does not affect any other Configuration or Extended Configuration Menu settings e Control panel resets do not erase permanent macros or permanent soft fonts listed on the font page printout These permanent macros and soft fonts remain in memory until overwritten deleted by a software command or the printer is turned off However temporary macros and soft fonts as well as any other data waiting to print are erased Operator s Guide 1 13 A When a menu is displayed use A the UP key and v the DOWN key to scroll th
140. ribbling causes blobs and or gray horizontal black stripes on the printout Most often the dribbling occurs when the fuser closes to begin fixing the print image closing the fuser provides enough vibration to dislodge the waste toner on at or near the paper debris and gasket To remove paper debris use a standard paper business card and run the card between the drum and the polyester gasket as shown in the following illustration Operator s Guide 6 15 p 7 L Use Business Card to Clean L j lt Between Drum and Polyester Strip i JA 7 S a x hig S T Y E ine E A Pi B E Cleaning Paper Debris from Drum CBO BZ1 Label Stuck to Drum If a pressure sensitive label sticks to the drum remove it using reagent grade isopropyl alcohol Pour the isopropyl alcohol onto a soft lint free cloth and gently rub the affected area on the drum to remove the label and its adhesive Work carefully and diligently this procedure can take a little time Switch to a clean cloth occasionally BE ABSOLUTELY SURE the cleaned area is completely dry before rotating the drum 6 16 Maintenance Cleaning Corona Wires The printer uses two corona wires the transfer corona wire and the charging corona wire The transfer corona wire is located in the transfer charger assembly below the drum cartridge The charging corona wire is located in the top of the drum cartridge Keeping corona wires clean is vital for clean crisp i
141. rint Dots Logical Page Where PCL Cursor Can Be Positioned not necessarily a printable position HP GL 2 Default Picture Frame Use Fc c X and Fc c Y to Change Frame Settings Operators Guide 8 19 A Physical Page Width B Physical Page Length C Logical Page Width D Max Logical Page Length E Distance Between the Side Edges of Physical Page and the Logical Page F Distance Between the Top Bottom Edge of the Physical Page and the Logical Page G Distance Between the Top Bottom Edge of the Physical Page and the Printable Area G2 Distance Between the Left Right Edge of the Physical Page and the Printable Area H Distance Between Edge of Physical Page and Default HP GL 2 Picture Frame CUSTOM MIN MAX LANDSCAPE PAPER SIZES IN DOTS 300 Dots Per Inch Paper Size A B C Min English 5 x 3 5 150 1050 150 Min Metric 12 mm x 89 mm 142 1051 142 Max English 33 x 8 9900 2550 9900 Max Metric 838 mm x 203 mm 9898 2480 9898 D E F G G2 H 1050 0 0 0 0 150 1051 0 0 0 0 150 2400 60 0 75 0 150 2397 59 0 75 0 150 For custom page lengths equal to or less than 8 in the Physical Page Printable Area and Logical Page are identical Physical Page Width is defined by Fc amp A Physical Page Length is defined using Form Width in the Extended Configuration Menu 8 20 Programmer s Reference Guide Fc amp IE H Page Eject ASCII Fc amp 4 H Decimal 27 38 108 72
142. rint Menu the Configuration Menu and the Extended Configuration Menu To enter the Print Menu make sure the printer is offline and then press MENU for less than 3 seconds while either PCL Print Menu or PS Print Menu is displayed See Section 3 This menu contains standard operating selections for the PCL emulation or print utilities for the PostScript emulation for printers with a PostScript emulation To enter the Configuration Menu make sure the printer is offline and then press and hold MENU for about 3 seconds until Config Menu is displayed See Section 4 This menu contains options for initial printer setup interface display language and other settings To enter the Extended Configuration Menu make sure the printer is offline and then press and hold MENU for about 6 seconds until Extended Config is displayed See Section 5 This menu contains extended setup features as well as diagnostic information test printouts and maintenance counters that are unique to the printer From within each menu the MENU key scrolls through menu items The A and V keys scroll through menu item choices Use the RESET key to perform one of two types of printer resets either a short Reset or a long Menu Reset RESET allows you to return to known Print Menu settings and clears temporary data from printer memory RESET 3 Application software routinely resets the printer before and after a print job 1 12 Basics When RESET is p
143. ript emulations These contain menu selections appropriate for the chosen emulation e The PCL Print Menu contains basic options for status and utility printouts font selection page orientation and number of copies all of which are applicable to all PCL type printers e The PS Print Menu contains an option for status and utility printouts 0 e The Configuration Menu applies to both the PCL and PostScript emulations Although many of the options in this menu parallel those of a PCL printer others deal with the special continuous form features of this printer in both PCL and PostScript emulations e The Extended Configuration Menu also applies to both PCL and PostScript emulations This menu contains options and features which are unique to this continuous form printer and which are not available on sheet fed printers confined to printing standard page sizes The Extended Configuration Menu also contains duty cycle statistics to help track periodic maintenance 10 Typically PostScript printers do not have menus Rather all page description is embedded in text files PostScript printers do not have default settings 2 18 Operations The PCL Print PS Print Configuration and Extended Configuration Menus maps are shown on the following pages The underlined settings are the factory defaults PCL PRINT MENU Print Summary Symbols Fonts Copies 1 to 5000 FontSrc Left Right Soft ROM Font 4 12 0 for ROM Font Sour
144. rm Cont Ons in the Extended Configuration Menu 2 2 Locking Lever Paper Retainer S Y Ji Operations Y CBO AN1 CB0 AO2 If changing to a different form width reposition tractors to accommodate a change in paper width To do so push back on the green locking levers on both tractors and then reposition the tractors to approximately match the new paper Do not lock the levers as yet The tractors are mounted on a rack and pinion device so that they move as a unit When one is moved the other automatically adjusts to the same complementary position Open hinged paper retainers on tractors Check that each of the two paper pads that straddle the two tractor shafts are approximately halfway between the center and edge of the paper path Check that the paper has a non jagged uncurled leading edge normally along a horizontal perforation See the Paper and Label Recommendations on the following page 2 All horizontal perforations may not be alike If you are using a form length which is not an exact multiple of 2 in such as a metric paper size A4 for example select the leading horizontal edge where the perf is vertically centered between preceding and succeeding paper sprocket holes See illustration on Page 2 4 Operators Guide 2 3 Paper and Label Recommendations Type single part paper Paper without laser clear perf perforations stacks better Sheet Width 4 to 9 5 in appr
145. rn on paper protection in Configuration Menu If Toner Low is displayed refill developer with toner Clean transfer corona wires Select higher print density Open toner reservoir and carefully redistribute toner If Toner Low is displayed refill developer with toner 7 20 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Print Quality continued Blemishes Spots and Horizontal Lines On Startup and Stop Dots Spots Smudges Blobs Blotches Stains Random and Overall Paper Debris or Dust in Drum Causing Toner To Spill onto Media from Drum Dirty Paper Guide Assembly Bad Developer Transfer Charger Latch or Fuser Cam Damaged Dirty or Contaminated Developer Drum Corona Wires or Fuser Paper Quality Dirt Between the Drum and its Polyester Seal Low Contaminated or Spoiled Toner Clean entrance to drum See Section 6 Maintenance If necessary replace drum Clean paper path Replace Call for service Perform Transfer Sequence Fault Isolation Test Page 7 39 Choose a different type or source of paper Prefer uncoated paper coated papers can appear stained Clean See Section 6 Maintenance Low toner can cause the carrier on the toner coated developer roller to pit the drum thereby causing pin point black dots on the printout The same can result from large chunks of toner in a contaminated toner reservoir If ne
146. rough the choices for a selected menu item Each time the A or V key is pressed the next choice is displayed Vv The A and V keys are also used to fine tune the print image position vertically and horizontally See Shifting Print Image Vertically and Shifting Print Image Horizontally in Section 2 STORE Use the STORE key to select the displayed choice for a menu item The setting is saved in the printer s memory and becomes the user defined default Note e STORE is also used to begin printouts from the Print Menu See Print in Section 3 When STORE is pressed for a printout option for example Print Summary the printer begins collecting data for the printout The DATA light does not flash as with host initiated printing consequently the printer seems to be inactive between the time STORE is pressed and printing actually begins STORE is also used to end diagnostic printouts See Diag Print in the Extended Configuration Menu Section 5 n Displays status maintenance attendance Two Line Liquid Crystal Display and error messages on the first 16 character line See Printer Messages in Section 7 Troubleshooting In menus an asterisk displayed to the right of a menu option indicates the current choice The second 16 character line contains the product name 1 14 Basics CONNECTIONS Power Receptacle The power receptacle is located at the right rear corner of the printer near the bottom
147. rt of header is designated by lt SOH gt a start of text by lt STX gt and an end of text by lt ETX gt In most cases character case is significant For example if P is shown as part of the command an uppercase P must be sent PCL 5 escape sequences where the first two characters after c are the same may be combined using a single escape sequence to form an escape code string The following escape code sequences Ee s0P Fe s10H Fe s12V Fe s0S c s0B F c s3T can be written as Fe s0p10h12v0s0b3T Note that in an escape string lowercase characters are used to identify each attribute except the last Do not forget that in forming these escape strings the ASCII equivalent uppercase codes must be replaced with the lowercase codes A variable parameter is denoted by In the commands strings represents one or more alphameric characters in the decimal string represents the ASCII decimal equivalent Operators Guide 8 3 References If you plan to provide special application programming for your printer you should obtain one or more of the following reference publications PCL 5 References Hewlett Packard PCL 5 Printer Language Technical Reference Manual 1990 Steven J Bennett Peter G Randall The LaserJet III Companion New York Brady Publishing 1991 PostScript References Adobe Systems Incorporated PostScript Language Reference Manual Red Book Reading MA Addison Wesley 1991
148. rush in the drum cartridge and lift off the brush See the following illustration Lift off plastic cover over charging corona wire Gently because corona wires are easily broken move the corona cleaning brush from left to right along each of the four sections of the exposed corona wire Take care not to contaminate the grid below the wire with dirt but do not attempt to use the brush to clean the grid 6 18 Maintenance Slot for Cleaning Brush Corona Cleaning Brush Charging Corona Wire Shown With Cover Removed Do Not Use Brush to Clean Wire Grid Below Corona Wire Cleaning the Charging Corona Wire CBO BR 6 If necessary use a vacuum cleaner made especially for electronic instruments to clean out the chamber holding the corona wire Be careful not to damage the corona wire 7 Re attach plastic cover left and right ends are indicated by L and R over the charging corona wire Dirty Transfer Corona Wire The paper lies between the drum and the transfer corona wire The transfer corona wire is positively charged to pull the toner image from the drum to the paper A dirty transfer corona wire has the opposite effect of a dirty charging corona wire Faded vertical stripes indicate the corona wires may be dirty Operator s Guide 6 19 Even a human hair lying across one end of the corona wire is enough to cause these problems Cleaning Transfer Corona Wire To clean the transfer corona wire first r
149. s on these standard page sizes are equal to those of LaserJet sheet feed printers e For standard page sizes this printer like other PCL and PostScript printers enforces a top and bottom no print zone If you specify a standard page size but fail to provide top and bottom margins of at least 6 in in the PCL emulation or 5 in in the PostScript emulation then any part of each page falling in the no print zone is not printed Note In the PCL emulation the printer contains a preset top margin of Pin for standard paper sizes The preset top and bottom margins limit a standard Letter size 8 x 11 in page for example to about 10 in in length well within the 1 0 3 limits imposed by the 6 in no print restriction at the top and bottom of standard PCL pages e This printer like an HP LaserJet printer restricts the maximum width of the print zone to 8 in 203 mm If your print job fails to limit a Letter size 8 2 x 11 in page for example to 8 in in width any part of each page falling in the no print zone is not printed A Custom size allows you to specify a customized or special form size Unlike the standard page sizes custom form sizes allow printing from perf to perf the entire form length The printable length may vary from h in to 33 in 12 mm to 873 mm The printable width may vary up to 8 in 203 mm The custom width is set in the Frm Width option in the Extended Configuration Menu See Setting
150. se precautions could degrade the quality of print e Do not touch the surface of the green cylinder and take care not to scratch it Any scratch results in a corresponding black mark deposited on the paper e Do not expose the green cylinder to light for more than five minutes The green organic photoconductor surface of the drum can be damaged by prolonged exposure to bright light e NEVER pour cleaning agent directly onto the drum paper path or fuser Normally avoid using liquid cleaners inside the printer Cleaning agent and toner if combined inside critical consumables and mechanisms form an abrasive that can damage the printer and seriously affect print quality If necessary reagent grade isopropyl alcohol and a soft lint free cloth may be used to clean the drum Dry thoroughly before rotating or re installing the drum In general though avoid using liquid cleaners inside the printer 6 14 Maintenance Waste Toner On Drum If toner dust gets on the green cylinder it may be blown off but it is not necessary to do so The drum cartridge assembly contains a doctor blade that cleans the green cylinder If the green cylinder is dirty when installed simply form feed the paper a couple of times to allow the doctor blade to clean the drum before printing begins Paper Debris Lodged in Drum Cartridge Paper can become lodged between the drum and its polyester gasket thereby causing waste toner to dribble onto the media The d
151. ses vacuum up spills before using liquid cleaners or before laundering Avoid solvents and hot water for cleaning 9 Such as 3M Model 497 115 vac vacuum with a standard 5 micron toner filter 10 pe careful when cleaning in the area of the corona wires Corona wires are easily broken Operator s Guide 6 11 Cleaning Paper Path To clean the paper path remove paper drum Page 6 33 and developer Page 6 37 The paper path consists chiefly of the items shown in the following illustration e tension rollers e paper guides e transfer charger and polyester window covering the transfer corona wire e tractors and paper pads To clean the tension rollers hold a damp cloth against the rollers while turning the developer drive gear or one of the other drive gears shown in the illustration on Page 6 12 Use a vacuum cleaner preferably one made for use with electronic equipment or a damp cloth to clean paper dust from sheet metal surfaces Avoid using compressed air to clear paper dust Note If you print primarily on labels clean the paper path on a regular basis Label paper tends to contain more paper dust than regular paper 6 12 Maintenance Paper Guide Tractor Paper Pad Transfer Charger Polyester Cover Over Transfer Corona Wire Paper Guide Tension Roller PBO U2 Developer Drive Gear PBO V Operator s Guide 6 13 Cleaning Drum Cautions Failure to comply with the
152. show when media is switched to wide forms Print may seem lighter from the drum area used in printing the narrow forms Piece of Paper or Debris Check the developer as you Caught in Developer would for a jam Page 7 51 but instead move the toner coated roller for a short distance in the Opposite direction to retrieve any paper caught in the developer Dirty or Obscured LSU Check and clean LSU cover Cover Glass glass Bad Developer Replace developer 7 14 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Print Quality continued Light Graying Print Low Toner If Toner Low is displayed refill Overall developer with toner Print Density Setting Too Setthe print density dial to a Low higher setting Broken Developer Drive Check drive gear Page 7 51 Gear Drum Cartridge Nearing Check Drum Ft in the End of Life Extended Configuration Menu On average the drum cartridge should be replaced at about 27 600 ft Broken or Dirty Transfer Check If not broken clean If Corona Wire necessary call for service Filmed Over or Worn Out 6 Attempt to clean Replace felt Fuser Roller cleaning pad If necessary replace fuser heat and pressure rollers Light Print Horizontal Broken Developer Drive Gear Check drive gear Page 7 51 Band Operators Guide 7 15 Troubleshooting Chart continued Problem Probable Cause Solution Print Quality continu
153. sible problem determining type of print file Also indicates a PostScript emulation error for those printers with a PostScript emulation resulting in no file being printed 1 10 Basics MON LINE FORM FEED ON LINE toggles the printer between the online mode and offline mode When the printer is taken off line the ON LINE light is unlit and the message Offline is displayed When the printer is online the ON LINE light is on and the message Ready is displayed ON LINE blinks if the printer is processing data at the time of an offline request When processing is complete the offline request will be granted If offline pressing FORM FEED always causes the printer to advance the paper by the length of one form If information for the current page is left in the printer s memory it will be printed when FORM FEED is pressed Note If the last page stored in the printer s memory is not a full page and your software has not sent a command to print it use the FORM FEED key to print Information remains stored in memory if the DATA light is lit 2 Under certain conditions a printer lock up can occur if control panel keys are pressed while the printer is processing data Avoid pressing control panel keys when ON LINE is blinking Operators Guide 1 11 MENU Use the MENU key to enter the printer menu structure From the menus you can select printing options and configuration settings There are three menus the P
154. ss to the other in one long gentle stroke and slowly rotate the swab to prevent streaks After cleaning the cover glass use the lens paper to wipe clean the 10 erase LEDs shown in the illustration Operator s Guide 6 21 Glass Cover LSU d _ Erase LEDs Wrap Cotton Swab in Two Sheets of Lens Paper and Lightly Moisten With Reagent Grade Alcohol Cleaning the LSU Cover Glass PBO W1 Cleaning Fuser Heat Roller Stains or streaks in print may indicate a dirty fuser heat roller A dirty or damaged fuser heat roller may leave vertically spaced blotches approximately three inches apart on the printout Note The best way to keep the fuser roller clean is to frequently replace the felt cleaning pad Most other attempts to clean the fuser specifically the fuser heat roller are not particularly effective especially if toner has been allowed to bake itself onto the surface of the fuser heat roller over a long period of time Frequent replacement of the felt cleaning pad helps prevent baked on toner Caution NEVER operate the printer without a felt cleaning pad 6 22 Maintenance WARNING The fuser area becomes very hot Be sure the fuser is cool before attempting to clean it Cleaning Fuser Heat Roller To clean the fuser heat roller proceed as follows l 2 Turn off printer Open top cover Open hinged cover over felt cleaning pad Use the green finger holds to lift out the felt cleaning pad W
155. t Check that your printout is formatted to be at least 4 in from both right and left edges of the sheet 4 This prevents the tractor s paper retainers from smearing the edges of the printout Unloading Paper or Other Media Unloading paper or other media correctly is as important as loading the media properly And deciding whether to unload media can be more important Note In general do not leave heat sensitive media in the printer when not printing Typical heat sensitive media are labels plastics and vinyl Media can be unloaded with the printer on or off We recommend that you unload media especially labels while the printer is on If the printer is on 1 Separate the media at the next horizontal perf before the paper entrance at the front of the printer 2 Press FORM FEED two or more times to advance the media through the printer 3 Remove the last form at the rear of the printer 4 Sheet width is defined as the form width plus right and left 2 in wide tractor strips Operators Guide 2 7 If the printer is off 1 Separate the media at the next horizontal perf before the paper entrance at the front of the printer 2 Open top cover of the printer by pressing in the compound button on the top left corner at the front of the printer and then lifting the cover 3 Open the paper retainers on the tractors press the button above the paper entrance on the front door and then slightly push in on the pap
156. t Error The boxes on the left indicate the primary responsible controller PCB 16 EC stands for the engine controller PCB and RIP stands for raster image processor PCB EC RIP N 1 Fans operate 2 The printer sounds out two short and one long beep if printer memory and firmware pass the check If the memory check is not passed the printer displays the message Self Test Error The printer may sound out a series of cascading up down tones which indicate a memory error Note Cascading tones occur with checksum errors following firmware replacement In those cases press ON LINE or cycle power off and on again If necessary call for service _ 3 The printer checks that the top cover is closed _ 4 The printer lights the READY and ON LINE lights 5 The printer checks for paper paper jam drum waste toner bottle 16 printed Circuit Board EC RIP ags Mik MI js Mik alm ELA Transfer Operators Guide 7 39 If item is missing or if paper is jammed the printer sounds out three short beeps and then displays Load Paper Paper Jam Need Print Drum or Need Toner Cup Next the printer turns on the main drive motor The sound of a motor and its gears is heard as the printer prepares the developer and drum The printer checks the erase lamps in the top cover and the heat lamp in the fuser is turned on Toner is checked and if low the printer reports Toner Low The laser scan unit LSU is checked I
157. t list and a printer command string on the second line The printer command string is used to select the font and its attributes See Section 8 Programmer s Reference Guide for the meaning of and instructions for using these printer command strings In the printer command string for a scalable font the underscore character is used to indicate the desired point size of the font In these cases replace the underscore with the decimal point size of the scalable font For example replace the underline in v from the font list Page 3 10 for internal font 7 designated as I007 with 12 to select 12 point type Thus the resulting printer command string to select Font 7 of the internal ROM based fonts is Fe 8SU c sIp12vOs0b4101T where Fc also written as esc represents the escape code Again see Section 8 for details on using printer command strings 3 10 Print Menus Font Font Symbol Fix SN E NU PERMANENT SOFT FONTS LEFT FONT CARTRIDGE L001 oY F Looe LINE DRAW F L003 ROMAN 8 F L004 ROMAN 8 F L005 ROMAN 8 F INTERNAL FONTS 1000 ROMAN 8 F 1001 ROMAN 8 F 1002 ROMAN 8 F 1003 ROMAN 8 F 1004 ROMAN 8 F 1005 ROMAN 8 F 1006 ROMAN 8 F 1007 ROMAN B P Pitch cepi 06 81 10 00 16 65 12 00 10 00 10 00 16 67 12 00 12 00 12 00 10 00 10 00 Point Size 16 0 12 0 9 5 12 0 14 0 12 0 8 5 10 0 10 0 10 0 12 0 12 0 Scale Style Upright Upright
158. t the power up procedure using the new expected checksum
159. ted only in the default symbol set Change the symbol set default Sym Page 3 17 to view internal fonts in ISO Ventura Math 8 or another symbol set Fix PS Fixed pitch F font versus proportionally spaced P font In a fixed pitch font each character is of uniform width In a proportionally spaced font the widths of the characters vary Pitch Character per horizontal inch cpi Normally used in describing a fixed font See Pitch Page 3 14 to select a default font pitch Note that pitch is not entered for a proportionately spaced font Point Size Describes the height of the tallest character usually the I pipe character The width of each character is a proportion of its height thus the name proportional font Point size is normally used in describing proportional fonts See Pnt Size Page 3 14 to select a default font point size Style Describes the posture of the font Terms used are upright for normal book face italics for slanted and condensed Stroke Weight Describes the gravity or thickness of the character strokes Terms used are medium for book text and bold for emphasis Name or Typeface The name of the font Default Orient The native or original orientation of the font Any font can be rotated into Portrait or Landscape orientation using Orient Page 3 15 Operators Guide 3 9 Print Sample and Escape Sequence A sample of the font is shown on the first line of the fon
160. ter Online Bad Font Cartridge Slot Bad Font Cartridge Defective Tractor or Fuser Drive Motor Form Speed Error Toner Contamination of Tractor Sensor Overloaded Weak or Defective Power Supply Fuser Failure Temperature Too High or Too Low Blown Thermal Breaker Caution The most recently printed pages may contain loose toner Weak Fuser Lamp Low or Wrong Line Voltage Bad Fuser Motor 1 Re install font cartridge and then cycle power off and on 2 Try the other slot 3 Replace damaged font cartridge Cycle power off and on For details on troubleshooting a Form Speed Error see Page 7 43 If problem persists call for service Cycle power off and on See Page 7 41 for details on troubleshooting a Fuser Failure If problem persists call for service 7 4 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Printer Messages continued Laser Failure 1 Defective Laser Scan Unit Cycle power off and on If problem LSU LSU Interface persists call for service Cable Cover Latch 2 Overloaded Weak or Defective Power Supply May occur after opening and closing printer Load New Forms Command from Host Has To correct Only occurs with Form Specified a Form Length e load new forms and press ON Cont Off and PCL Frm Other Than the One Set in the LINE to continue Ctl Ons in the Extended Configuration Menu Configuration Menu
161. ter when not printing Always test media at various fuser temperatures prior to purchasing the media 2 Including tractor strips Consult any addenda to this publication when printing on other media or contact the media manufacturer 5 6 Extended Configuration Menu When the printer is not printing the fuser temperature is allowed to drop to its standby state a temperature of 50 C 122 F below the fusing temperature After inactivity for the length of time set as the fuser sleep delay the printer allows the fuser temperature to drop further to its idle temperature which is 85 C 185 F below the fusing temperature See the following Extended Configuration Menu option However regardless of the fuser sleep delay setting the fuser is automatically allowed to cool to ambient room temperature 60 minutes after the last print job Sleep Delay Choose a value from 0 to 60 minutes in 1 minute intervals with 6 minutes as the default This determines the interval of inactivity before the fuser is allowed to fall to its idle temperature The idle temperature is 85 C 185 F below the specified fuser temperature mode APSense For active port sensing choose between e Disable factory default e Enable Disable The printer communicates only on the l O port specified in the Configuration Menu Enable The printer automatically switches to any interface port serial parallel or optional which is actively receivi
162. th by Perforations B Physical Page Length C Logical Page Width f D Max Logical Page Length ULP E Distance Between the Side Edges Printable Area Where Printer of Physical Page and the Logical Page Engine Can Physically Print Dots f v dard P y Si y F Distance Between the Top Bottom DES Nar RAEE LAE Edge of the Physical Page and the Logical Page Logical Page Where PCL Cursor G Distance Between the Edge of the Can Be Positioned not necessarily i ME Basco Me Erinkibie a printable position H Distance Between Edge of Physical Page and Default HP GL 2 Default Picture Frame HP GL 2 Picture Frame Use c c st X and c c st Y to Change Frame Settings STANDARD LANDSCAPE PAPER SIZES IN DOTS 300 Dots Per Inch Paper Size A B C D E F G H Letter 11 x 8 5 3300 2550 3180 2550 60 0 50 150 Legal 14 x 8 5 4200 2550 4080 2550 60 0 50 150 Executive 10 5 x 7 25 3150 2175 3030 2175 60 0 50 150 A4 117 3 x 210 mm 3500 2480 3380 2480 60 0 50 150 A4 297 mm x 210 mm 3507 2480 3389 2480 59 0 50 150 A5 210 mm x 148 mm 2480 1748 2362 1748 59 0 50 150 A6 148 mm x 105 mm 1748 1240 1630 1240 59 0 50 150 Programmer s Reference Guide 0 16 CC1 A Custom Portrait LEGEND Physical Pages Defined by the User in 8 in or 1 mm Increments Printable Area Where Printer Engine Can Physically Print Dots Logical Page Where PCL Cursor Can Be Positioned not necessarily a printable posit
163. the count reported by counters For example after installing the printer the total foot count begins to increase at a faster rate than the drum foot count This happens because the total foot count increases for every movement of the paper even a reverse feed at the start of a print job whereas the drum count accrues only during printing or erasing a latent image on the drum In brief e Tot Ft accrues for every movement of the paper that is during a form feed a form retraction at the start of a print job and when actually printing Drum Ft and Develp Ft accrue only when the laser beam or erase LEDs are on In other words only when you print on the media and then erase and clean the drum Fuser Pad accrues only when paper advances that is during printing and form feeds The fuser pad count doesn t advance during reverse form feeds at the start of a print job Operator s Guide 5 13 Fuser Padz Displays the number of feet printed since the last time the count was reset See How Counters Count When the count reaches about 3666 feet the printer displays the message Repl Fuser Pad If Auto Cont Off in the Configuration Menu then the printer also stops after emptying its print buffer Press ON LINE to reset this counter and resume printing Note If the developer or fuser pad foot count is manually reset using Reset Cnt Page 5 2 remember to physically open the printer replace the developer or pad an
164. tible with the following exclusions 9 The optimum fuser temperature may vary somewhat with the type of media labels plastics vinyl fabric and other heat sensitive materials and its thickness Consult any addenda to this publication or contact the manufacturer for recommendations Also see Fuser Temp in Section 5 Extended Configuration Menu 2 16 Operations e Do not use font cartridges that contain PCL macro commands e Do not use font cartridges that contain both bit mapped and outline fonts Insert the cartridge into either the right or left font cartridge slot in the front of the printer See the following illustration Slide it all the way into the slot and press firmly until it snaps into place Default cartridge fonts automatically show up as Font Src Right or Left in the Print Menu To access these fonts be sure to install them in the system printer driver Instructions to do this are included in the font cartridge or application user s manual LE el mm U E Font Cartridge Font Cartridge Installation PBO H Operators Guide 2 17 MENUS The following three sections Sections 3 through 5 provide details on using the printer s print and configuration menus Among other things the menus contain the printer s changeable default settings The printer uses three menus containing different levels of changeable options e The PCL Print Menu and PS Print Menu are specific to the PCL and PostSc
165. tic electricity in one object is released by contact with a dissimilarly charged object If the oppositely charged or uncharged object is an instrument containing static 6 6 Maintenance sensitive electronic components then the ensuing discharge can and will damage that equipment The ESD damage is permanent Static discharge may simply cause electronic equipment such as the printer to lock up or behave erratically Turning power off and on again may solve the immediate problem But the damage in some way or another is permanent and can cause diminished performance Use the following guidelines to protect the printer and other electronic equipment from ESD Because low relative humidity tends to encourage static buildup prefer to keep the relative humidity in the printer room above 40 In general since warmer environments tend to have higher relative humidity levels prefer a warmer room to a colder one Store paper at the same temperature and humidity levels of the printer or allow paper to acclimate overnight before loading that paper in the printer to avoid static problems caused by overly dry paper Besides encouraging static electricity an overly dry location robs paper of its built in moisture content Typically 5 of paper weight is water When paper loses this built in moisture it curls If the site has carpeting consider using an anti static spray on the area surrounding the printer and stacker or place an
166. tion Darker print may cause a higher amount of toner waste and or toner buildup on the fuser assembly Toner buildup due to a high print density adjustment and or a lower fuser temperature mode Fuser Tempz in the Extended Configuration Menu can cause fuser roller wear and Fuser Failure Consider replacing the felt cleaning pad Page 6 31 more frequently when using a higher print density setting Operator s Guide 6 45 Print Density Dial Setting Print Density PBO AE1 FUSER HEAT AND PRESSURE ROLLER REPLACEMENT Warning Make sure fuser has cooled sufficiently before handling To remove the fuser heat and pressure roller assembly refer to the following illustration Proceed as follows 1 Remove paper disconnect power and interface cables and open top of printer 2 Remove fuser s lower heat shield 3 Remove lamp connector cover by removing one Phillips screw 4 Disconnect fuser lamp and thermistor connectors 5 Open fuser exit cover at rear of fuser 6 Press down on the white plastic fuser retaining lever on each side of fuser so that fuser roller assembly is free to move 7 Lift out the fuser heat and pressure roller assembly 6 46 Maintenance Installing Fuser Heat and Pressure Roller Assembly To install the fuser heat and pressure roller assembly proceed as follows referring as necessary to the illustration below 1 Insert the fuser heat and pressure roller assembly Make sure assembly is ful
167. uring shipment See Moving or Reshipping the Printer Page 6 3 Never use the fuser exit cover on the back of the printer as a handhold for lifting the printer Lift the printer only along the sides of the printer 6 2 Maintenance This maintenance section discusses cleaning lubrication replacement adjustment and other preventive maintenance tasks involving the following printer components LSU Cover Glass e Felt Cleaning Pad Fuser Print Density Dial Waste Toner Bottle Developer Unit Ozone Filter Tension Rollers Printer Components PB0 Q7 Operator s Guide 6 3 MOVING OR RESHIPPING THE PRINTER The printer is shipped from the factory without consumables installed to prevent in transit damage to the printer and to the consumables themselves Likewise installed consumables must be removed before reshipping or moving the printer Failure to do so may cause extensive damage to the printer specifically but not limited to physical damage from loose items inside the printer and damage caused by toner powder from the waste bottle developer unit and drum See the Important note that follows Remember The manufacturer and or carrier are not liable for damages caused by consumables or toner powder that remain in the printer during movement or shipment Follow the illustrated step by step procedure on the following pages prior to moving or reshipping the printer Important Toner powde
168. user Temperature Set Too Low Print Density Set Too High Bad Fuser Not a Factory Approved Drum Broken or Misaligned Gear in Fuser Worn Drum Drive Defective or Worn Drum Worn Tension Roller Tractor Not Set Properly Paper Entrance Guide Not Installed or Adjusted Top Cover Not Latched Properly Select a higher Fuser Temps in the Extended Configuration Menu Choose a lower print density setting Replace fuser heat and pressure rollers Replace drum with a genuine factory replacement Call for service Check drum drive gear Page 7 53 for looseness Call for service Replace drum Call for service Check Also check that tractors are centered properly If not see illustration on Page 7 50 to re center Install and or adjust paper entrance guide Check If necessary call for service Gray Background Print Density Set Too High Choose a lower print density setting Overall Operators Guide 7 23 Troubleshooting Chart continued Problem Print and Forms Positioning Wrong Format Custom Form Settings in Form Settings Configuration and Extended Configuration Menus are Ignored Vertical Alignment Varies from Form to Form When Using Custom or Metric Form Sizes 8 Probable Cause Print File is Overriding Menu Top of Form Incorrectly Set Solution For PCL emulation set PCL Form Ctl Off in Extended Configuration Menu to force menu form control o
169. ustom form length in the Configuration Menu The type and range of selections depends on the In or Mm setting in Page Units also in the Configuration Menu 3 Print Menu GENERAL Maps of the PCL and PostScript Print Menus are shown at the end of Section 2 Operations Accessing With the printer offline press MENU momentarily to enter the Print Menu of the active emulation Note If the printer contains both PCL and PostScript emulations enter the other emulation by changing the emulation displayed in Emu in the Configuration Menu The printer displays the message PCL Print Menu or PS Print Menu followed automatically by Print Summary when MENU is released Navigating Press MENU to view succeeding options and their present settings Present settings present defaults are indicated by an asterisk following the displayed option setting 3 2 Print Menus Changing Use the A and W keys to view other possible settings Press STORE to save the new default setting Press MENU to view more Print Menu options and settings Exiting Press ON LINE to return online OPTIONS All of the Print Menu options except for the summary font and symbol printouts in the Print Menu option deal with defaults In all cases printer drivers such as those in Microsoft Windows Word Perfect Microsoft Word Lotus 1 2 3 and the like override these default print menu options Important The default options only app
170. ver that of print file For PostScript emulation form control is always embedded in the header and or print file Header and print file form control always takes precedence over printer settings Reload paper Make sure that the leading edge of the first form is halfway between preceding and following sprocket holes in paper See Section 2 If you use Microsoft Windows consider using the LaserMatrix print driver which is specifically designed for your printer Contact the printer manufacturer to obtain your free copy of this driver 7 24 Troubleshooting Troubleshooting Chart continued Problem Probable Cause Solution Print and Forms Positioning continued 6 in or 5 in Gap at Each Depending on Emulation the Use PSize in the Configuration Menu Top of Form Printer Imposes a No Print to select a custom form size Area at the Top and Bottom of Standard Page Sizes Vertical Misalignment 1 Incompatible Form Size Between Printer Printer Driver and Application Wrong Top of Form TOF Perf Selected When Using Any Form Sizes Not Evenly Divisible By 2 in Media Inadvertently Advanced While Removing Print Job Defective Tractor or Fuser Drive Defective Power Supply In general regarding printout control the application is superior to the driver and the driver is superior to the printer configuration However sometimes mismatched form settings and orientations between the three MS Windows for e
171. xample vs the Windows Application vs the Printer may cause unexpected results Reload paper Section 2 Check to determine the proper TOF perf when using A4 A5 or any paper or form size not evenly divisible by 2 in When tearing off the completed print job take case not to pull media thus disturbing the printer s top of form alignment Call for service Call for service Operators Guide 7 25 Troubleshooting Chart continued Problem Probable Cause Solution Print and Forms Positioning continued Registration Shifts Slightly Vertical Correction Every 0 05 Set VCor 0 050 in in the Extended Especially When Using In is Disabled Configuration Menu when tight Long Forms registration is required Prints Across Horizontal 1 Wrong Configuration 1 Check setting of PSize in the Perforation Setting Configuration Menu 2 Host Changing Forms Check print driver settings of host Settings software If necessary use hex dump mode Page 7 54 to check printer codes sent by host In the PCL emulation to force Configuration Menu form control over print file form control set PCL Frm Ctl Off in the Extended Configuration Menu If PCL Frm Ctl On then form control in the print file takes president over menu selections 3 Printer Lost Actual If form sizes are changed in the Physical Location of the menu and or driver and new Top of Form forms are not loaded the printer calculates a new top o
172. y it is easy to see where the latent image also called the laser written image picks up toner from the developer and where the toner image is transferred to the page There should be only a very light image or toner residue left on the drum as it continues around to be cleaned as it enters the cartridge If the toner image on the drum is light prior to transfer to the paper suspect e A dirty LSU cover glass Clean the cover glass e ow toner Operators Guide 7 41 Check that toner is filled and distributed evenly Low print density dial setting Adjust to a higher setting e A jammed developer gear if so the print quickly fades out entirely Check for a jammed developer using the procedure on Page 7 51 If necessary replace developer Also check for a broken drive gear by holding one of the gears that drive the drum and then trying to turn the developer drive gear See the illustration on Page 7 53 Fuser Failure and Form Speed Error Messages Fuser Failure and Form Speed Error messages can be caused by a variety of printer ills These are discussed in the paragraphs that follow the other control panel messages are covered under Printer Messages Page 7 3 in the Troubleshooting Chart Fuser Failure Fuser Failure can be temporary or permanent A temporary fuser failure occurs when the fuser is incapable of maintaining the preset fuser temperature Fuser Temp as set in the Extended Configuration Menu

Troubleshooting Chart, continued

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