Go Red Pocket Network
Contents
1. use Call Waiting 1 Press HIN to answer the second call 2 To alternate between calls continue to press ED 3 Airtime charges apply when using these features from your wireless phone 11 How much does it cost to use Call Waiting There s no additional charge to use the Call Waiting feature however you will be charged standard rates for both calls while you are connected to both calls For example if you are on H2O0 Wireless MINUTE or DAY plan and you are talking to a friend you are being charged for that call at whatever per minute rate your plan offers If you answer a second call without dropping the first call you will be charged twice your rate since you are on two calls at the same time 12 What is Caller ID Caller ID shows you the phone number of most incoming calls If you don t want to answer your wireless phone and you have Voicemail you can let the incoming call roll to your Voicemail box Caller ID works whenever your phone is on It even works when Call Waiting alerts you of an incoming call Per Call Blocking allows you to selectively block the presentation of your wireless phone number 13 How do use Caller ID block my wireless phone number from appearing 1 Enter 67 Phone Number you are calling and press EOD 2 Your number will show up as anonymous on the receiver s Caller ID 14 How much does a 411 call cost Direct dialing of 411 Directory Assistance is 3 00 per call plus your standard rate per minute2. International Calling e Dial 011 country code phone number send If customers are unable to call internationally as a direct dial some phones may not be compatible please follow these steps o Dial 1 626 388 9788 o When you hear the chime sound dial 011 country code phone number Note There is no international roaming available SMS and MMS email address o yournumber txt att net o yournumber mms att net Voicemail To set up and check voicemail dial Red Pocket phone number e Check your Red Pocket voicemail from a non Red Pocket handset o Dial Red Pocket phone number o When it goes to voicemail press and then enter your password Compatible Handsets All Red Pocket AT amp T including prepaid GoPhones and unlocked GSM phones with 850 and 1900 mhz capability Configuring Handset Data Settings e go to www mobilewebsetup com e Enter in the mobile phone model e Follow the instructions accordingly Coverage Within Continental USA and Hawaii http www wireless att com coverageviewer t type gophone amp opt payg Customer Care Available in English Spanish Chinese and Filipino from 7am to 8pm PST o by phone 1 888 993 3888 or 611 from Red Pocket handset o by email cs redpocketmobile com o by online chat https www redpocketmobile com livesupport livehelp php department 1 amp cslheg 1 amp ser versession 0 Simple Mobile Network For SIMPLE Mobile plan and service FAO visit http www yzplan
3. Press 1 to replay last 3 seconds of a message Press 11 to replay current message from the beginning Press 2 to pause continue a message Press 3 to fast forward 3 seconds Press 33 to skip to the end of a message Press 7 to delete a message Press 9 to save a message Press 2 to record a message Press 3 to change a greeting e Press 4 to access personal options 6 Can get my voicemail in Spanish This depends on how you set up your voicemail initially If you selected 2 for Spanish then your voicemail will in Spanish If you would like to change your language selection you can do so by resetting your voicemail settings Please call your voicemail and follow the prompts to reset your settings 7 How do send calls directly to my voicemail To send an incoming call to voicemail press the end call key normally marked in red on your phone Some phones will display an option to send to voicemail as well If this appears highlight that option and press OK Messaging 1 How do use Text Messaging Text Messaging allows you to send or receive short alphanumeric messages up to 150 characters in length using your wireless phone For instructions on receiving and sending text messages or to check to see if your phone has 2 way text messaging capability please refer to your phone manual or see your dealer For H20 Wireless MINUTE plan The first text message you send or receive each day 12am 11 59pm local ti
4. network That way you don t have to unlock your phone Orif you use an unlocked phone then it fits for any network You can reguest your current company to unlock your phone or Google online or YouTube to either find a way to unlock your specific phone or purchase an application to unlock your phone You can also use Google online or YouTube to find resources to JailBreak your phone enabling photo texting See instruction below on specification of phones by each network About Number If you want to get a new number it would be very easy You can use the phone right after you receive your SIM card If you need to keep your current phone number DO NOT wait until the last minute to transfer your current plan to our plan Usually you should give 3 to 5 days of transfer time although you should still make calls during that time During the transfer time you should shut off and turn on your time phone at least 2 times a day to update status Once your network usually on the upper left corner of your phone changes you will then be on the new network For you to make the transfer you have to ask your current company for your account user name and password Without correct information it will definitely delay the transfer for a long time and may even add more cost to you from your current company Payments All plans are for 30 days not 31 days or 29 days To keep prices low for you also allow us to give out prizes we accept payment via bank
5. transfers If your bank is not on the list please let us know 1 Bank of America Routing Number 063100277 Checking Account Number 229048648467 2 Chase Routing Number 267084131 Checking Account Number 226752050 3 Wells Fargo Routing Number 063107513 Checking Account Number 9932331946 4 EverBank Routing Number 063092110 Checking Account Number 0850104319 5 AloStar Bank Routing Number 062006330 Checking Account Number 6000154689 Please put in your phone number is the Memo section of the transfer If you do not pay on time you will experience interruption on your service Longer period of outage may result in loss of phone number Therefore we suggest people to pay early even though this is a monthly pre paid service You can always mail us a check to P O Box 8266 Naples FL 34102 must be received 7 working days prior to termination date to avoid interruption of service Be sure to write down your cell phone number Otherwise we will not able to know the account to apply the money which may result interruption to your service Be sure to submit the correct amount for your plan Feel free to contact us via our online form for suggestions complaints or compliments Prizes With your monthly payment you will be entered into a FREE drawing to win prizes such as iPhone iPad etc Go Red Pocket Network Account Balance e To check minute balance dial 777 send To check data balance dial 777 1 send
6. English Version About Plans We refill all and any pre paid plans with any company except MetroPCS We also have carefully selected four companies to work with using their sim cards Go Red Pocket Simple Mobile Total Call and H2O Wireless because of their customer service guality and value Go Red Pocket and H2O Wireless use AT amp T network Simple Mobile uses T Mobile network Total Call uses Sprint network Therefore their call gualities are as good as the major carriers However they provide a tremendous of value at 29 50 per 30 days for unlimited calls unlimited text and more Refill with other network or company will NOT entitle you to discounted prices or prizes Check out Plan Comparisons documentation for details on each network and plan Before you select the plans you need to know the network We have selected the AT amp T Sprint and T Mobile networks because they have been tested and work well However that does not mean it will work well within your area or the areas you travel Even specific buildings will matter to your cell phone reception Therefore you need to select a network that works the best for the area that you spend most of your cell phone time There is a one time setup charge of 10 for the new sim chip card If you have any questions please use Contact Us on yzplans com or email to info yzplans com About Phones You should use phones that fit your network for example AT amp T phones for AT amp T
7. ess 3 Type a message using your keypad Press Send and you are finished How do I setup and check voicemail TOP Setting up voice mail and checking is really convenient e Setup Press and hold the 1 button on your Total Call Mobile phone and listen to the instructions To Check Messages from your Total Call Mobile phone Press and hold 1 e To Check Messages from any phone Dial your Total Call Mobile number press during your greeting and enter your voicemail password How do I refill my balance Total Call Mobile Prepaid Phone Read instruction on Page 2 for details on payments How do check my Total Call Mobile Prepaid Phone balance You can check the balance on your Total Call Mobile Prepaid Phone account by dialing 611 from your Total Call Mobile Prepaid Phone You can also check the balance by sending a free text message to 1BAL 1225 and press SEND to get your balance A few seconds later you ll get a free text message from us telling you the remaining balance on your account H20 Wireless 1 How do make a phone call To make a phone call enter the 10 digit phone number of the person you are trying to reach You are required to enter the 10 digit phone number even if you have the same area code or are in the same vicinity of the person place you are calling H2O Wireless does not charge extra for the domestic long distance 2 How do change volume during a call Use the volume keys on the side o
8. f the phone to raise or lower the volume during a call 3 How do save numbers to my phone Instructions may be different per phone so if these steps do not work for you please refer to your phone user manual 1 Press Contacts Select Add New Entry Press OK Input contact s name and press OK Scroll to the number field Press OK Input the phone number Press OK 9 Repeat steps 5 8 to enter additional numbers for the same contact name 4 How many contacts can have in my phonebook The number of contacts on a phone can vary by phone However it can hold 100 to 1 000 contacts generally Please refer to your Phone user manual for details 5 changed my phone but how do keep all my contacts Please save the contacts to your H2O Wireless SIM card not to your phone This way all you have to do when you get a new phone is to remove your H20 Wireless SIM card from your old phone to your new phone 6 How do activate Call Forwarding This Feature is only available on our Pay as you go plans 25 Month Plan amp Minute plans 1 Scroll through the menu and select Settings Scroll down and select Call Settings or Call Manager Scroll down and select Forward Calls Select Voice Calls Select Always Forward Select Activate Enter the 10 digit number to forward all calls to and select OK 8 Call Forwarding will remain active until you deactivate the feature 7 How do deactivate Call Forwarding 1 Scroll through the menu and select Set
9. field For Example If your wireless number is 555 123 4567 your e mail address is 5551234567 txt att net To send text messages from your email to friends who have service with other carriers you would typically enter the email address as the 10 digit phone number of the person you want to send a message to followed by the carrier s address If they reply their message will go straight to your email inbox 4 Can block text messages Instructions will be different per phone so please refer to your phone user manual for more details Yes you can usually block up to 10 telephone numbers or email addresses from sending text messages to you 5 How do delete a text message The method to delete a text message can vary by phone Please refer to your phone user manual for details Highlight the message in your Inbox and press Options gt Erase or open a message and select Options gt Erase Then select Yes at the prompt To erase ALL of the messages in a folder Select Menu gt Messaging gt Erase Msgs Choose the folder that you wish to clear and select Yes at the prompt 6 How can retrieve a text message that has been deleted Once a text message has been deleted it cannot be retrieved from the system or the phone itself 7 Can send international text messages using my H20 Wireless phone H20 Wireless is working diligently to support this feature 8 Why am not able to send or receive messages There a
10. if you have H20 Wireless MINUTE or DAY plan If you have H20 Wireless MONTH plan a direct dialing to 411 is currently unavailable However you can get directory assistance at no additional charge only pay your standard rate per minute completely free if you have H20 Wireless MONTH plan by dialing 1 800 goog411 or 1 800 free411 15 How do change my phone You will need to ensure the new phone is an AT amp T and FCC approved GSM 850 900 1900 dual tri or quad band unlocked GSM Phone that can be used for activations on H20 Wireless GSM Simply take the SIM card from your current phone and insert it in your new phone You can now use your new phone as you normally would 16 How do set speed dial for one of my contacts As the steps may vary depending on your phone model please refer to your phone user manual for details Find the contact in your Phone Book by selecting Menu Contacts Find Name Highlight the contact you want and press OK Then select OPTIONS and press OK Choose SPEED DIALING and a number will be assigned to the contact you chose Press OK to assign that number and you will now be able to call the contact by press hold that one number instead of 10 digits Voicemail 1 How do set up my voicemail 1 Press and hold 1 from your wireless phone to access your voicemail 2 Once you set up your voicemail you may access your account by dialing from any other touch tone device 3 Follow the prompts a
11. is with it Now insert the SIM card into the SIM slot on your phone with the metal contacts facing down Now reinsert your battery and power up Q am already registered but do not have my password how can obtain my password A To have the password emailed to the email address you registered please submit your request at http www yzplans com Q Can port my existing mobile to SIMPLE Mobile when activate A Yes please contact us via info yzplans com or visit http www yzplans com Q What payment types do you take A To make the price extremely low for you you may pay by check or direct pay via your bank Check Page 2 for detail payment information O Are all of the phones on mysimplephones com unlocked A Yes all phones are unlocked Q What type of phones would be compatible with your service if want to use an existing phone A Any unlocked GSM phone including those from AT amp T or T Mobile would work Phones from Sprint Virgin Mobile Verizon MetroPCS or Boost Mobile are NOT compatible You may purchase your phones from Amazon com for best values Q If already have SIMPLE Mobile service can just purchase a new phone and put my current SIM card in it to keep my existing and plan A Yes Q already own an unlocked phone can use it with SIMPLE Mobile A You will need to purchase a SIM card and airtime to get started Once you have activated your new phone you will need to program it before
12. me will be billed at the standard rate 10 Every text message sent or received thereafter up until 11 59pm local time that same day will be billed at the discounted rate 54 For H209 Wireless DAY plan During the weekdays the first text message you send or receive each day 12am 11 59pm local time will be billed at the standard rate 10 Every text message sent or received thereafter up until 11 59pm local time that same day will be billed at the discounted rate 5 During the nights and weekends as long as your 1 day charge is paid all text messages are free For H20 Wireless MONTH plan ALL text messages are free 2 How do switch between words letters and numbers when writing a text message Changing text entry settings varies by phone If these steps don t work for you please refer to your Phone user manual All you have to do is change your text entry setting Each phone type will use slightly different words to describe text entry settings Most phones use ABC mode or Alpha to mean one letter at a time and Word to mean predictive text entry 1 While you are entering text into a message click on the Menu key 2 Scroll to and select the new text entry type 3 Click OK 3 How do send a text message from my computer To send a text message to another H2O0 Wireless customer from email place your friend s 10 digit H2O Wireless phone number followed by txt att net in the To or address
13. nd select 1 for English or 2 for Spanish 4 The system will ask you to enter your personal pass code think of an easy to remember pass code and enter it when prompted 5 The system will prompt you to record your own personal greeting or to select a standard greeting 6 After hearing the person who you are calling has a voicemail that has not been set up yet goodbye interrupt this greeting by holding down the key 7 Inorder to avoid being charged as a call please call your H20 Wireless number from another phone while your H20 Wireless phone is turned off 2 How do listen to my voice messages 1 Dial your wireless phone number 2 Press 1 if calling from your wireless phone 3 Enter your pass code 4 The system will automatically play the new voice messages 5 Airtime charges apply when using these features from your wireless phone 3 How do listen to my voice messages from another phone 1 Call your H2O Wireless phone number from another phone 2 When you hear the greeting press the key 3 Enter your pass code 4 The system will automatically play the new voice messages 4 How do reset my voicemail if I ve forgotten or lost my voicemail pass code Contact Customer at 1 800 643 4926 and provide your mobile number and IMEI which will be required for the voicemail to be reset Once reset all previously stored messages will be deleted 5 What are the short cut keys for my voicemail box Press 1 to play messages
14. re a couple of things that can cause your phone to stop sending or receiving messages Many of them can be fixed by performing one or more of the followings e Check your account balance If you re not on H20 Wireless MONTH plan you may just need to add money to your account in order to restore your text MMS messaging service e Use the area code You must use the area code and phone number when sending a message e Keep your flip phone open Phones that flip open and close must remain open while the text message is being sent If you close the phone while it s still sending your messages will not be sent e Clean out your Sent and Inbox The messages that you receive and send are stored on your phone and can take up space Keeping them can interfere with your ability to send or receive additional messages Check your phone user guide for instructions on how to delete messages
15. s com O If have questions regarding wireless service activation coverage or wireless features who should contact A Please contact info yzplans com or visit http www yzplans com Q How do activate my new phone once receive it A You should contact info yzplans com or visit http www yzplans com Q Once place my order online how soon will my order ship A Please allow up to 24 hours Excluding weekends and holidays to send out the sim card Once you have received the chip contact us for activation Q Do you have an activation fee or cancellation fee A No However the sim card costs 10 Q What plans are available with SIMPLE Mobile A Visit http www yzplans com for current plans or to purchase airtime Q How do verify there is coverage in the areas use my phone A Since SIMPLE Mobile uses the T Mobile wireless network and you may check coverage by zipcode here http t mobile coverage t mobile com Q What is a SIM card A A SIM card is included with each consumer phone purchase A SIM Subscriber Identity Module is an integrated circuit which securely stores the service subscriber key IMSI to identify a subscriber on mobile telephone device The SIM is a removable card which can be transferred from one device to another It is easy to install a new SIM card in your device SIMPLY remove the back of your phone and remove the battery Next remove the actual SIM from any additional packaging that
16. tings 2 Scroll down and select Call Settings or Call Manager 3 Scroll down and select Forward Calls 4 Select Voice Calls 09 TA OP OT ly AOT eS 5 Select Always Forward 6 Select Cancel 7 Select OK 8 How do set up Three Way Calling This Feature is only available on our Pay as you go plans 25 Month Plan amp Minute plans 1 Dialthe number of the third party including area code while the original party is on the phone 2 Press E which dials the third party and puts your original call on hold 3 Toestablish the three way call press again either before or after the third party answers 4 Ifthe third party is busy or does not answer press EI once to disconnect the third party 5 To disconnect from the third party in a three way call press EET once 6 Todisconnect from the original party in the three way call the original party must hang up Airtime charges apply when using these features from your wireless phone 9 How does Call Waiting work When you are on a phone call and someone calls you you will be alerted with an audio i e ringtone and visual alert i e blinking screen of the incoming call You can answer the second call while keeping your first call active by pressing the SEND key on your phone or by following the instructions displayed on your phone At this moment you will be able to switch back and forth between the two calls in progress Please refer to your Phone manual for more details 10 How do
17. you can use Internet Data and MMS Programming instructions can be found here http www mysimplemobile com Support Center Phone Programming aspx O If want to use my own phone how do know if it is unlocked A If your phone is GSM and accepts a SIM card you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call If you do not have a SIM card to test you may visit a local retailer to help determine if your phone is unlocked Once you have determined that your phone is unlocked you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it Total Call Network How do activate my phone Log into http www yzplans com to register and enter required information How do place a call Total Call Mobile makes calling your friends and family easy and fun 1 Please check to make sure you have charged your phone Remember to check that your phone is turned on 3 Dial the number including the area code especially if it is different than from your number 4 For International calls dial 011 the country code the number 5 Press the SEND button to place the call When you are finished press the END button to end the call How do send a text message TOP When you need to send a guick message just follow these easy steps 1 Select Messaging from your phone Menu 2 Enterthe phone number or e mail addr
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