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BLANCCO 5 - Ontrack Data Recovery

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1. gt blancco 29 64 Cancel button This button cancels an ongoing erasure 4 2 3 2 6 Drive info icons Depending on the drive several icons can appear under the progress bar The icons can be Remapped sectors count REMAPPED 12 This icon will appear if remapped sectors are detected on the drive The number displayed after the Remapped string is the number of remapped sectors detected on the drive The number of detected remapped sectors can change during the erasure as it is first detected before the erasure takes place but it can be updated after the erasure in particular if the erasure standard includes a firmware based erasure step Bad sectors count This icon will appear if bad sectors read and write errors are detected on the drive The number displayed after the Errors string is the number of read and write errors occurring during the erasure The number of errors can change during the erasure as it is detected in real time Hidden areas DCO HPA These icons will appear if hidden areas are detected on the drive The possible hidden areas are DCO HPA or both The detected hidden areas info can change after the erasure as they are first detected before the erasure takes place but they may be removed during the erasure and not be displayed after it ue see blancco 30 64 4 3 Input amp edit sten The Input amp edit step is the second defined default step In this step the erasure repor
2. successful erasure s 1 diskis erasure failed Erasure tab failed erasure s 1 diskis erasure canceled Erasure tab canceled erasure s ue gt blancco 20 64 1 diskis being paused Erasure tab paused erasure s 4 2 2 Remaining time and state icon Indication of the remaining erasure time is also displayed under the Erasure tab 1 disk s being erased Lmin45s The following icons are shown under the Erasure tab when erasures are in different states All erasures have been successful At least one erasure was canceled by the user This overrules the successful icon At least one erasure has been paused by the user This overrules the canceled icon At least one erasure has failed This overrules the paused icon If there are multiple drives in different states then the erasure tab may look like the next picture Has Bde gt blancco 21 64 2 diskis being erased 1 diskis being paused 2 diskis erased succesfully 1 diskis erasure canceled 1 diskis erasure failed 4 min 335 4 2 3 Work area More specific functionality and information is shown in the work area Most of the physical interaction with the software is done in this area In the top right of the Work area there is a single button that allows changing between two views the Standard view and Advanced view from the Standard view default view the use
3. 3 FLR during startup This is the default option The Freeze lock removal process is carried out during the booting phase before loading all the system drivers to increase the chances to wake up the machine after the freeze lock removal Then Blancco 5 is loaded using any available driver that corresponds to the graphical card of the machine The screen resolution is the native resolution of the machine 1024 768 or higher This booting option works better than the first option in many most cases when Freeze lock removal procedure is needed 4 Show startup messages This is the same option than the second one except that startup messages are shown in the screen instead of the animated loading screen This can be used as a troubleshooting measure for machines where Blancco 5 hangs during the booting phase 7 1 2 When to use the booting options Depending on the hardware where Blancco 5 is booted some issues may arise during the Freeze lock removal process performed by the default booting option FLR during startup such as ue gt blancco 43 64 screens staying black or unresponsive machines In these cases the suggested procedure is the following Try booting Blancco 5 using the second booting option Normal startup native resolution If problems arise with the aforementioned booting option black screen machine is unresponsive try booting Blancco 5 using the first option Normal startup safe resolution If
4. The bad sectors will be reported in the user interface as well as in the erasure report which is produced after each erasure 7 5 Remapped sectors Modern drives have a lot of functions for self testing self recovering and keeping track of their state One of the possibilities is sector remapping This allows the drives to detect and hide the sectors which will either be or have become impossible to access The drives have a so called Spare area intended precisely for this When a failed sector is detected the drive controller assigns the address of the sector to a new one in the spare area The address remains the same but the owner is changed The remapped sector may contain some of the user s data With Blancco 5 the remapped sectors can be erased Remapped sector erasure can be selected with any overwriting standard Blancco 5 supports Erasing remapped sectors can be a time consuming process depending on the drive size and speed The erasure standards Extended Firmware based erasure BSI GS E NIST 800 88 Purge ATA and Blancco SSD Erasure include de facto a remapped sector erasure so selecting or not selecting the Erase remapped sectors checkbox won t have any effect on them Warning Avoid turning off the computer exiting the program disconnecting the drive s pausing cancelling the erasure during the Remapped Sector erasure process or the drive s may be damaged Warning Disable the BIOS HDD detection when using Remapp
5. opens the Help window e F2 pushes the Report issue button opens the Report issue window e F3 pushes the Settings button opens the Settings window e F4 pushes the Hexviewer button opens the Hexviewer window These buttons might differ depending on the version of the software The logic always follows the same formula first button on the left of Shutdown button is F1 next one on the left is F2 etc 5 2 2 F10 function key Pressing F10 is similar to pushing the Shutdown button opens the Shutdown popup 5 3 Accessing the Process area The steps of the Process area are accessed exclusively with the key combinations Ctrl key Number keys 1 2 3 e Ctrl 1 selects the first step Erasure step e Ctrl 2 selects the second step Input amp edit step e Ctrl 3 selects the third step Report step These buttons might differ depending on the configuration of the software The logic always follows the same formula the first step is accessed with Ctrl 1 the second step is Ctrl 2 etc 5 4 Navigation inside the Work area 5 4 1 Erasure step The drives erasure options and the Erase button can be accessed with the Tab key and the Arrow keys but this step has also few key combinations Has Bde gt blancco 40 64 5 4 1 1 Ctri M This key combination switches between Standard amp Advanced views modes 5 4 1 2 Ctrl E This key combination pushes the Erase button starts the
6. The screen stays black and an erasure process starts in the background the drive s light starts blinking as the drive is being actively erased In this situation only the screen is missing if the user wants to monitor the erasure a workaround consists in monitoring it via the BMC 3 After the erasure the report can also be fetched Please refer to the BSCT and BMC manuals for more information about this feature II The screen stays black and nothing starts in the background however the machine is on lights are on fans are working In this situation the screen is missing but the drives are most likely detected and ready for erasure if the user wants to start and monitor the erasure a workaround consists in controlling it via the BMC 3 After the erasure the report can also be fetched Please refer to the B5CT and BMC manuals for more information about this feature III The screen stays black and the machine is unresponsive lights are off fans are not working In this situation the Freeze lock removal is most likely paused or has failed There are three ways to proceed a With some old machines the Freeze lock removal process may be paused because the machine has not got enough time to restart Try to push the machine s power button for 1 ue gt blancco 53 64 second or so to wake up the machine and restart the Blancco GUI begin the erasure after this you may end up with a working screen or in the case I or IT b If th
7. Verify data Air Force System Security Instructions 5020 Overwrite with 0x00 Overwrite with OxFA Overwrite with 0x00 Overwrite with OxAA Verify data U S Army AR380 19 Overwrite with random byte Overwrite with OxAA Overwrite with 0x55 Verify data OPNAVINST 5239 1A Overwrite with OxFF Overwrite with 0x00 Overwrite with random byte Verify data Overwrite with aperiodic random data Overwrite with aperiodic random data Overwrite with 0x00 Verify data Has L SS blancco 61 64 Peter Gutmann s Algorithm Step Overwrite with aperiodic random data 1 Overwrite with aperiodic random data 2 Overwrite with aperiodic random data 3 Overwrite with aperiodic random data 4 Overwrite with 0x555555 5 Overwrite with OxAAAAAA 6 Overwrite with 0x924924 7 Overwrite with 0x492492 8 Overwrite with 0x249249 9 Overwrite with 0x00 10 Overwrite with 0x11 11 Overwrite with 0x22 12 Overwrite with 0x33 15 Overwrite with 0x44 14 Overwrite with 0x55 15 Overwrite with 0x66 16 Overwrite with 0x77 17 Overwrite with 0x88 18 Overwrite with 0x99 19 Overwrite with OxAA 20 Overwrite with 0xBB 21 Overwrite with 0xCC 22 Overwrite with 0xDD 23 Overwrite with OxEE 24 Overwrite with OxFF 25 Overwrite with 0x924924 26 Overwrite with 0x492492 27 Overwrite with 0x249249 28 Overwrite with 0x6DB6DB 29 Overwrite with 0OxB6DB6D 30 Overwrite with 0OxDB6DB6 31 Overwrite with aperiodic random data 32 Overwrite with ap
8. a result the overwriting process will reach the whole HDD surface leaving no areas untouched 7 4 Bad sector handling Even though the incorrectly configured faulty or damaged configurations cause a potentially remarkable data security risk there are also other gaps that need to be addressed in order to guarantee a secure data erasure process HDDs can contain damaged areas that cannot anymore be accessed with read or write command which makes those areas unusable In data erasure terms these areas are called physical bad sectors Data erasure tools must be able to detect and especially report them Blancco 5 keeps track of the data erasure procedure and informs if the data erasure overwrite cannot be performed due to some error on the HDD E g in case there are any bad sector s found on the HDD the software will try to write a data block to the defective area If the area ue gt blancco 44 64 remains silent Blancco will try to write a smaller block half of the original block size to the defective area in order to overwrite the maximum amount of data The same procedure will continue until the software tries to write the smallest possible block to the drive and if unable to do so after three tries the sector will be marked as a physical bad sector This procedure offers an extremely accurate erasure even in cases of bad sectors so that all the possible areas will be erased and only the real bad sectors areas will be reported
9. dongle is plugged in Host Bus Adapter connects a host system to other network and storage devices Hard Disk Drive is a data storage device used for storing digital information using rapidly rotating discs with magnetic surfaces A Hexviewer is a type of computer program that allows a user to access binary computer files Blancco Hexviewer allows the user to read the binary content of a drive before or after its erasure SS blancco 2 64 HPA The Host Protected Area HPA as defined is a reserved area on a data storage device It was designed to store information in such a way that it cannot be easily modified changed or accessed by the user BIOS or the OS IDE Integrated Drive Electronics is an interface for mass storage devices in which the controller is integrated into the disk or CD ROM drive Although it really refers to a general technology the term to usually refers to the ATA specification which uses this technology ISO image An ISO image is an archive file of an optical disc a type of disk image composed of the data contents of every written sector of an optical disc including the optical disc file system LAN A local area network LAN is a computer network that interconnects computers in a limited area LUN Logical Unit Number is the identifier of a SCSI logical unit and by extension of a Fibre Channel or iSCSI logical unit A logical unit is a SCSI protocol entity which performs classic storage operations suc
10. not help you please engage with your local Blancco representative regarding the erasure of these drives 7 10 3 RAID controllers Blancco 5 supports most RAID controllers attached to SCSI drives However Blancco 5 does not currently fully support all RAID controllers attached to SAS or SATA drives with the exception of the MegaRAID controller and HP Smart Array The MegaRAID controllers can be purchased by different original equipment manufacturers OEM or brands which can resell them with their own firmware the support of the MegaRAID depends heavily on the firmware that has been embedded into the controller Currently Blancco 5 supports MegaRAID controllers branded by LSI SAS and SATA drives and Dell SAS drives only Support of other brands mainly HP and Intel is not fully guaranteed Support for other SAS SATA RAID controllers will be implemented in upcoming versions ue gt blancco 49 64 8 TROUBLESHOOTING 8 1 Burning the iso image Creating the CD Dragging and dropping the file onto the CD R or CD RW is NOT possible An ISO file is an image file which contains many smaller files that must be extracted to the CD at the time of burning By performing the burn process properly the ISO image will create a possibility to boot your computer from the CD ImgBurn How to Burn ISO Recorder Recording ISO files 8 2 Accessing the BIOS and changing the boot sequence In order to boot the Blancco software set the used dev
11. of BIOS passwords do not usually prevent erasing the drive e Disable power saving features from the BIOS Note This step is usually not needed but some hardware may have problems if power Saving is enabled so if you have just one license it is prudent to do this In a recycling center or corporate environment this should be done only if there are problems with the given computer model when the power saving is on e If your Blancco 5 software is in iso image form burn it to a CD or make a bootable USB stick e Switch on the computer power put in the Blancco 5 CD and boot the system from the CD or use the booting that suits you best Read the section Accessing the BIOS and changing the boot sequence for further info e Follow the user instructions in order to start erasing the data Double check that all data storage devices have been detected correctly so that all the data will be correctly erased from them Note Blancco provides the MD5 checksum of the ISO image in the delivery email To verify that the MD5 checksum for your image is correct please use a MD5 checksum verification tool Warning Shutting the computer down exiting the program disconnecting the drive s or pausing cancelling the process when Blancco 5 is performing an erasure on the drive s with MIST 800 88 Purge ATA BSI GS E Extended Firmware based erasure or Blancco SSD Erasure can permanently damage the drive s This also applies to any erasure with
12. progress bar Bruce Schneter s Algorithm 71 43 Paused In this state the erasure has been paused The erasure can be resumed by pressing the resume button or canceled by pressing the cancel button these buttons are only available in the Advanced view HUN paused Finished When the erasure has been successfully completed the progress bar looks like this Canceled If the erasure has been canceled the progress bar looks like this canceled Failed If the erasure has failed the progress bar looks like this 4 2 3 2 Advanced view This view is accessed via the Advanced button In this view the user can individually select or group the drives for erasure The erasure method or standard the user wants to use whether or not the remapped sectors are erased from the drive as well as the level of the verification which is done during or after the erasure can also be defined individually or per group By clicking Erase the software starts the erasure process for all of the selected drives The progress bar and time remaining indicator show how long it takes before the process completes ue see blancco 25 64 All the drives connected and running in the computer are shown in the view Please check that the drives have been correctly identified The drive information available in the GUI is Number of drives Vendor Model vendor or the model of the drive Type connection type SA
13. validate all changes After pressing it all filled in information will appear in all reports Report ab PDF XML the fields that are left empty will be filtered out from the general reports Report tab PDF but will be visible in the detailed XML report ue gt blancco 33 64 4 4 Report sten The Report step is the third and final defined default step In this step the report can be viewed before during and after the erasure Process 1 disk s erased succesfully Update successful 3 Report innotek GmbH VirtualB ox Genuinelntel Intel R Core TM i5 2540M CPU 2 60GHz 2 5 GHz 1009 MB RAM 4 4 1 Tab color and overall progress Data erasure report Licensed to Customer details Operator details Custom fields Custom 1 Erasure results Disk Method Duration Status Hardware details Manufacturer Chassis type Model Serial Pir Blancco 5 5 0 Customer name Example Customer Erasure provider Example Provider Value 1 Vendor VBOX Size 1073MB HPA Doesn t exist Health status N A Customer location Example Location Erasure technician Example Techinician Custom 2 Model HARDDISK Bus IDE DCO Doesn t exist HMG Infosec Standard 5 Lower Standard 00 00 30 Erased innotek GmbH Other VirtualBox 0 FIFITITICAA CISC ACMI DACI MISSCOICAN Value 2 Serial VB34d02aba 72fcecl7 Sectors 2097152 Remapped sector s 0 The Report s
14. 2 2 Failure Logic Blancco s SSD erasure solution follows a multistep erasure and verification process if any of the steps fail the whole process results in a fail This will result in an erasure report stating that the erasure process has not been successful The logic for erasure failure includes the following e An SSD being erased must allow the firmware level erasure process to execute The software will reject those that do not support these commands as it is an essential part of the SSD erasure method If the software cannot access the firmware command for any reason the drive s erasure will result in a fail o If an SSD has an ATA Master Password set it is not possible to access the firmware erasure command or write data to it This password must be removed before erasure can be considered If it is not possible to retrieve the password or somehow bypass it to unlock the drive it cannot be erased o Drives that have a freeze lock placed on them by the host machine s BIOS will not allow access to the firmware erasure command The latest versions of Blancco s software will attempt to automatically remove the lock Please see the appropriate part of the manual for further guidelines on removal e The verification stage of SSD erasure must be completed successfully If it cannot complete the erasure is considered a fail o The verification of an SSD must show that no data has remained on the device at the logical level If a
15. 86 architecture machine e 512 MB RAM memory in most cases erasing servers with 4 drives requires more RAM e CD drive or a CD compatible drive e USB port for exporting saving reports locally e SVGA display and VESA compatible video card for graphical user interface e Optional Ethernet NIC DHCP Server running on local network Blancco 5 can also be booted from a USB flash drive A bootable USB flash drive can be created with the help of Blancco USB Creator tool Contact Blancco for more information If there is a dedicated network for erasing machines Blancco 5 can also boot via a Preboot execution Environment or PXE as long as the machines to be erased support PXE booting Contact Blancco for more information Requirements for the User Person s using this program should have prior experience using computers and the user should at all times follow the guidance of this documentation and all guidance given by Blancco Booting and Computer Settings e Check that all the drives are attached properly to the computer See the manufacturer s guide for this e Check that the BIOS clock s time is up to date e If you have a laptop computer plug in the power adapter There may be problems when erasing a laptop on battery power gt blancco 9 64 e Disable or type the BIOS passwords requested during the booting up phase This refers to the passwords that some computers require even before the actual booting starts Other kinds
16. CTRL ALT DEL IBM Thinkpad newer Windows Start Programs Thinkpad CFG Intel Tangent DEL Micron F1 F2 or DEL Packard Bell F1 F2 DEL Sony VIAO F27 E2 Tiger DEL Toshiba 335 CDS ESC Toshiba Protege ESC Toshiba Satellite 205 CDS F1 Toshiba Tecra F1 or ESC 8 3 Booting on machines with UEFI Blancco 5 may face some issues when booting on machines that use EFI UEFI The B5 UEFI support available from 5 4 x versions requires some mandatory conditions e Booting from a CD does not work properly prefer instead booting with a bootable USB stick previously formatted with Blancco USB Creator o The USB Creator version has to be at least the 2 1 0 58 or newer e The UEFI machine where Blancco 5 is booted has to be an x86 and 64 bit processor Blancco 5 UEFI infrastructure is 64 bit o B5 cannot presently boot on nor erase 32 bit UEFI machines 8 3 1 Disabling the Secure Boot Any PC with a Windows 8 logo sticker has a Secure boot enabled by default Secure boot is an UEFI feature that can make Windows 8 very resistant to low level malware such as rootkits Blancco 5 may not properly boot on a machine where the Secure Boot is enabled in which case this feature has to be manually disabled The following steps will demonstrate how to enable or disable the Secure Boot in the PC s UEFI settings 8 3 1 1 General steps 1 Boot to UEFI Firmware Settings 2 In the motherboard s UEFI firmware settings go to t
17. ET 11 2 2 Process ON Ca cpegacteaideee nnn A E E 11 Za ANIK A E 11 2 4 ee ee 12 Ze AGPAN COOL E 12 242 GEEN Be e 12 E e TEON DOO eee ener rere eer ere er errr eens nee eee ee ere eee ne een ere eee 12 LAA ROG COON E 12 2A DUE COO eee ee eer ee eee ee ee 12 BTCA et E 13 3 1 Software version and license Control 13 32 VIS WEF due del DUMON rissin eini EAEE ANENE 13 3 3 Settings function button NENNEN 15 3 4 Report Issue function button NENNEN 16 3 5 Help function button E 17 3 6 SAUTCOWM due deu DUON E 18 4 Process and Work areaS ee Nnnn nnne nnan 19 Gel PO E OCE ai EEE 19 leegen 19 EE eege 19 e CH E SE te EE 19 e df ENASUFC SCD DE 20 4 2 1 Tab color and Overall progress EE 20 4 2 2 Remaining time and State con 21 BZ WO Eea 22 4 2 3 1 elle lge WE ER E Dn HR e re D 23 blancco 5 64 4 2 3 1 2 Drive s progress bar 24 4 2 3 2 Advanced EE 25 4 2 3 2 1 Erasure Standards ccccccsccsceseeeeceeeeceeeeeoneanseeseeeesonsanseeseesusansenseesesoneas 26 4 2 3 2 2 Erase remapped Ee de EC 27 e dE E Wee 2 e EE E Re Die DEE 2 4 2 3 2 5 Drive s progress ET 28 4 2 9 2 6 DVE INTO ICOINS wcieeyivezcecstcaccessinesivenincvienccvesieesteavseerteeeincdiesesnesieeseeesieasiseet 30 A3 AAU A edit SUC seriinin niiin inni N NN NAN NENA ea 31 4 3 1 Tab color and overall progress EE 31 ko WOR AN Secreta ears EAR AAEE EEE AEAEE EANAIR EN 4 3 2 1 Customer amp Operator information ENEE 32 e GE CUSTOM e E
18. Erasure result information detailed information about the erasure results per erased drive Hardware information asset report about the host machine Report information detailed information about the report file itself 4 4 2 2 Save button The save button is used to save the report to an external physical media such as a USB stick ue gt blancco 35 64 Plug your external device USB stick into the machine then press the Save button The following window is shown Save report s Drive Alename Format KINGSTON 20130226_085808 _report xml Overwrite file Save Cancel Choose the desired media from the Drive list The name of the report file is displayed on the Filename field The default name of the report follows the format Date yyyymmdd _Time hh24miss _ report o A report named 20130211 _235808_report was created the 11 of February 2013 at 11 58 08 PM o This name can eventually be changed before saving the report to the external media Choose the report format from the Format list Possible report formats are o XML report created with an XML extension can be imported to the BMC o PDF report created with a PDF extension can be printed but cannot be imported to the BMC o XML PDF two reports are created one as a PDF file and other one as a XML file Press Save to save the report or Cancel to exit this window If the saving was succe
19. L RESULT IN THE ERASURE OF ALL OR SPESIFIED DATA AND FILES IN YOUR HARD DRIVE COMPUTER SYSTEM STORAGE OR MOBILE DEVICE DEPENDING WHICH PRODUCT VERSION IS BEING USED AND THAT YOU SHALL HAVE SOLE AND EXCLUSIVE RESPONSIBILITY FOR BACKING UP YOUR DATA IN YOUR HARD DRIVE SYSTEM STORAGE OR DEVICE BLANCCO SHALL NOT BE RESPONSIBLE FOR ANY LOSS OF DATA Blancco Oy Ltd Blancco and its licensors retain all right title and interest including intellectual property rights in and to the Product and related documentation Use of the Product and related documentation is governed by these Terms and Conditions and applicable copyright Close Warning If a drive has a Freeze lock Blancco 5 can attempt to remove it in such case the screen may momentarily turn off but should resume after few seconds Please be patient and wait for the screen to resume For more information about Freeze lock see the chapter Freeze lock 4 2 3 1 2 Drive s progress bar The erasure progress of each individual drive can be monitored via a progress bar which displays the erasure state erasure standard and erasure percentage Not started In this state the erasure has not been started or the selected drive is not active Has L SS blancco 24 64 Active Ongoing In this state the erasure process is being performed The progress is shown by the blue bar and the percentage of completion The erasure standard used for erasure is shown on the left side of the
20. R 4 3 2 3 Upcate DUtton ccsccccecsecccecsecrcncsecuseenecusueuecrsuenscusuenseesuenseusueuseuseeunenseeneansas 33 e Ge Ge el SUC cat ccanciescsanacetasasesesaaangeutsnccoiatasesereteseaavateninesescaauasatanssesctasasarateaeaensyisasas 34 4 4 1 Tab color and Overall progress NEEN 34 BAZ WOK TE 35 4 4 2 1 PREDOMI COUSIN EE 35 4 4 2 2 Save button ce ccec sec eeceeeeeeneeeseeeeeeneaesaeseeeeeoneansaeseeeesonsanseseeensaasensenseeoness 35 4 4 2 3 IC Diere DE 37 4 5 Small asset report dE 38 3 eege CONTO oio EE ENEE EEE EEEE EEEE EEE EEE EEEE 39 DL Generi el e E 39 Md WA E 39 fo Bi DE ge TE 20 IS SPAO EE 39 BEI Me 39 SN ele 40 5 2 Accessing the Header area NENNEN 40 5 24 F1 F4 function CY Segre ees ee evans ee eee acne eee eas 40 De br d i del AE 40 5 3 ACCESSING the Process area NENNEN 40 5 4 Navigation inside the Work area ENNEN 40 blancco 6 64 5 4 1 EE 40 ALL ge SM err E ER E E AE EE OR E estas EN EEEE OE EEEE EE EENES 41 A2 UM E E irs pe cee pcs ge ce eee 41 SE NC H UUM E E 41 e ale lee ME 41 Do EE 41 EEN 42 7 BlaNnCeO 5 Securty ie Die 43 Jet BODUN ODUOM sssrinin ENNEN N ENE EN ni 43 7 1 1 Neel el 43 7 1 2 When to use the booting options NEEN 43 K SOREN GV CISION accep cee cece ec cee ecn renee eccee ce tan specs AT EE EEE ET ENEE 44 Yoo Re lee Aal RE 44 7 4 Bad sector handling NEE 44 7 5 Remapped Ee 45 VE H ee 45 7 47 Hidgenareas ANG Balu iecsccrcinesenerisesinesixererrieweenceiessieeeieeseetinesesee
21. RES ATA SCSI Fibre Channel Bad sector detection YES YES YES YES Remapped sectors detection YES YES YES YES Remapped sectors erasure 2 YES 2 YES YES YES Host Protected Area HPA 2 YES 2 YES 1 Not existing 1 Not existing erasure removal Device Configuration Overlay 2 YES 2 YES 1 Not existing 1 Not existing DCO erasure removal ue SS blancco 46 64 1 Not existing this mark means that the technology is not available in the drive standard For instance HPA is not supported in the SCSI standard 2 Yes unless the DCO Is in freeze lock mode and the lock has not been removed Warning Drives that contain HPA and or DCO areas that have not been removed should not be erased with MIST 800 88 Purge ATA BSI GS E Extended Firmware based erasure Blancco SSD Erasure or any other standard with the Erase remapped sectors feature activated These actions may cause problems with some drives 7 8 Erasure verification The user of Blancco 5 can select the level of verification of the erasure The verification process reads data at identical intervals across the whole drive s surface and makes sure that the erasure s overwriting patterns were written correctly The minimum verification corresponds to checking 1 of the surface of the drive fast process while the full verification corresponds to checking 100 of the surface of the drive slower process Taking samples at identical interv
22. TA SPI SSD Size size of the drive in GB Serial number serial number of the drive Process Number of drives 3 Standard v Vendor Model Type Size Serial number v 1 VBOX HARDDISK IDE 8 6 GB VBfla0f3ea 9c8e33f8 1 Erasure Wi RITTER EH vi 2 VBOX HARDDISK IDE 11GB VB34d02aba 72fcec17 3 Report s i 3 VBOX HARDDISK SATA 2 7 GB VBb09d0c28 24020518 Erasure options Er Erasure standard HMG Infosec Standard 5 Lower Ste 110011 011 N innetek GmbH VirtualBox Genuinelntel Intel R Core TM wi Erase remap i5 2540M CPU 2 60GHz 2 6 GHz 9 erincatior 1009 MB RAM stati 1 Erase 4 2 3 2 1 Erasure standards The erasure method or standard used to wipe out the drives can be selected from the Erasure standard drop down list Erasure standard Bruce Schneier s Algorithm Blancco 5 supports up to 19 erasure standards See the detailed list below standard including a firmware based erasure step Available erasure standards in Blancco 5 Overwriting rounds Air Force System Security Instruction 5020 4 Blancco SSD Erasure ATA 2 Bruce Schneier s Algorithm 7 BSI GS 1 2 BSI GSE 2 3 DoD 5220 22 M 3 DoD 5220 22 M ECE 7 ss bl ooo ancco 26 64 NIST 800 88 Clear 1 NIST 800 88 Purge ATA 0 Firmware based Erasure 0 Extended Firmware based Erasure L HMG Infosec Standard 5 Higher Standard 3 HMG Infosec Standard 5 Lower Standard 1 National Computer Security Cent
23. ad Bde SS blancco CERTIFIED DATA ERASURE BLANCCO 5 User Manual for version 5 5 0 www blancco com DEFINITIONS ITEM 4 X D X ATA PATA B5CT BIOS BMC Checksum DCO FEPROM Fibre Channel Firmware Firmware based erasure Freeze lock HASP HBA HDD Hexviewer Has Bde EXPLANATION This is the version numbering The sentence compatible with 4 x means that it is compatible with the Erasure client version 4 0 4 1 4 2 and so on Short for Advanced Technology Attachment ATA and Parallel ATA These are interface standards for the connection of storage devices such as HDDs Blancco 5 Configuration Tool Blancco software used to configure the Blancco 5 ISO image to best fit the user s needs Please read the BSCT manual for more information Acronym for Basic Input Output System On PCs BIOS contains all the code required to control for example the keyboard display screen and disk drives Blancco Management Console Blancco software used to store and manage Blancco erasure reports Please read the BMC manual for more information A checksum or hash sum is a fixed size datum computed from an arbitrary block of digital data for the purpose of detecting accidental errors that may have been introduced during its transmission or storage Device Configuration Overlay allows system vendors to purchase data storage devices from different manufacturers with potentially different size
24. al array configurations 2 Boot Blancco 5 and follow the normal erasure procedure a Some HBAs will create a logical array s automatically during boot if they find unassigned physical disks which don t belong to any RAID array That automatic creation has to be manually skipped by pressing ESC this key press might vary see hardware s documentation for more info to prevent the problem from happening again ue gt blancco 55 64 9 APPENDIX 1 SSD SUPPLEMENT 9 1 Guidelines for Using SSD Erasure Method The following guidelines should be carefully followed when erasing an SSD e Currently the SSD Erasure Method is only designed to erase SSDs that use the ATA interface and support the firmware based erasure commands o For these drives the recommended and most thorough erasure standard available in the software is Blancco s SSD Erasure Standard However if your erasure policy mandates that a different process should be applied for these drives other options can be selected but a message will appear on the report highlighting that an SSD was erased o If the SSD you are trying to erase does not support the firmware command or it is not possible to remove the freeze lock it is not possible to erase the SSD with Blancco s SSD erasure method e It is recommended that only one SSD should be erased per machine at a time The success of erasure can be affected if two drives are attempted to be erased simultaneously It is also recom
25. all the specific information and details for every process step available drives and erasure standards in Erasure step additional fields for report editing in Input amp edit ue see blancco 11 64 step asset and erasure information in Report sten Moreover the user can switch between a Standard and an Advanced view of the UI while performing a drive erasure Most of the actions of the user and interaction with the software take place in the Work area 2 4 Color codes Several colors are used in the Blancco UI These colors allow a clear understanding of the current status of an action being carried out 2 4 1 Gray color Task has not yet been initialized or is not active 2 4 2 Green color The task has been completed successfully E g selected drive erased successfully additional report fields updated successfully and report sent saved successfully 2 4 3 Yellow color User action is required E g drive erasure is paused requires user intervention Also if an erasure raises a warning a yellow informative message is written in the report 2 4 4 Red color Given task has failed E g drive erasure process has failed or has been cancelled input is mandatory but nothing has been written in the input field or report sending saving has failed 2 4 5 Blue color Process or given task is running E g drive erasure process is running ongoing erasures additional fields are being updated or sending saving report is st
26. als across the drive s surface can efficiently detect any problems in the erasure while being faster than reading all the overwritten data The user of Blancco 5 can increase the level of verification from the default 1 all the way up to 100 full verification when higher level of security is required If the verification finds any data left on the drive overwriting patterns are missing it will alert the user that the erasure process has failed A systematic verification step is always enforced after the last overwriting pass 7 9 Digital Fingerprint The Digital Fingerprint is a small report that is written on the drive after the erasure and after the user has successfully saved sent a report It contains a brief summary of the erasure report information It acts as a further proof that the storage device has been erased and can be used for erasure report auditing purposes The Fingerprint is written on a single sector of the erased drive and visualizing its content requires a tool that can read and display binary data such as the Blancco 5 Hexviewer The implementation of the Fingerprint is only in English language independently of the report language for compatibility with the ASCII characters The Fingerprint contains the following data separated with spaces and semicolons Field name Description Customer name to field from the erasure report Note special characters non ASCII are displayed as chars Date am
27. and connecting them to a supported x86 processor based erasure station for erasure Blancco 5 cannot presently boot on nor erase 32 bit UEFI machines even if they are x86 processor based This is the case of e g several tablets using the Atom processor with a system on chip platform such as the Clover Trail platform 7 10 1 Unsupported drives Drives can be manufactured with different sector sizes Although drives with sector sizes of 512 bytes are the most popular traditional formatting some rare drives possess sectors with slightly bigger sizes of e g 520 bytes Newer drives use 4096 bytes sectors Advanced Format Blancco 5 supports drives with 512 bytes sector size Drives with e g 520 bytes sector size are currently not properly supported Drives with 4096 bytes sector size are supported if they offer a 512 byte emulation layer Advanced Format 512 emulation or 512e but they are not properly supported if they do not provide that emulation layer Advanced Format 4K native or 4Kn ue gt blancco 48 64 7 10 2 SSDs Although Blancco 5 can identify and erase all kind of Hard Disk Drives where data is stored magnetically on rotating disks there are some caveats involved regarding the erasure of Solid State Drives SSD SSDs differ from HDDs in that data is stored electronically on transistor arrays Please refer to the chapter Guidelines for Using SSD Erasure Method for more information If the documentation does
28. ator i e the company carrying out the erasure These field names are static and cannot be added removed or modified However their default values can be predefined with the B5CT and or edited in Blancco 5 Example Description Customer name Name of the company which owns the Example Company machines to erase can be different than the Licensee Customer location Location address of the aforementioned Anytown customer Erasure provider The company using the tool and Erasure Company s name performing the erasure can be different than the Licensee and the Customer Erasure technician The person performing the erasure Erasure Company s employee au pee process 4 3 2 2 Custom fields Custom fields are usually created and filled in by the Operator i e the person or company that carries out the drives erasure Custom fields are created with the B5CT The user can customize them By giving them any name he she wants SS blancco 32 64 By filling them in with any default value By setting them as normal or mandatory fields the latter are marked with a little sign report can t be sent saved until those fields have been filled Examples of custom fields names Asset ID Asset type Asset value Destroy asset Custom fields Custom 1 Custom 2 Default value 2 Mandatory field For more information refer to the B5CT user manual 4 3 2 3 Update button This button is used to
29. blancco 10 64 2 BLANCCO 5 USER INTERFACE When Blancco 5 is booted the main view is shown after the loading screen It is divided into three main areas the header area the process area and the work area Bae jl usii blancco eer Header area d 5 ae ST a e o Erasure licenses 274 Ai Report issue Shutdown Asset licenses 99 eh Number of drives 3 Advanced Vendor Model Serial number 1 VBOX HARDDISK VBfla0f3ea 9c8e33f8 l Erasure Input amp edit 2 VBOX HARDDISK VB34d02aba 72fcecl7 3 Report 3 VBOX HARDDISK VBb09d0c28 24020518 Process area Work area innotek GmbH VirtualBox Genuinelntel Intel R Core TM i5 2540M CPU 2 60GHz 2 6 GHz 1009 MB RAM 2 1 Header area The header area contains information about the software in use such as the software name and the version It also indicates the amount of remaining licenses The Header area also contains a series of buttons called Function buttons which have a general purpose such as changing the user interface language keyboard layout configuration screensaver settings communication settings reporting an issue help menu and shutting down the machine 2 2 Process area The process area contains the numbered steps required to detect and erase the machine s drives Erasure step update the erasure report Input amp edit step view and back up the erasure report Report step 2 3 Work area The work area contains
30. ble that SSDs containing firmware that is flawed or have some other operational deficiency possibly due to being near to the end of their life will be subject to malfunction as a result of the erasure process This highlights drives that are faulty regarding their internal erasure or operational methods When an event arises whereby an organization decides that an SSD is considered to be either unserviceable or have security concerns about a drive possibly due to a failed erasure process or some other reason further disposition considerations are required The organization handling the SSDs should consider if a destructive process is required on drives that enter an unresponsive state It is also possible that the drive s OEM or a data recovery lab can return the SSD to an operational condition Guidance should be sought from the relevant vendor in this case It should be noted that during Blancco s testing operations this situation has occurred in only a few cases When proceeding with the erasure of drives it is advised to monitor the results and the effect that erasure has on them This will help to identify particular models that become unresponsive post erasure Details on drives that have been found to consistently brick after calling firmware erasure commands can be found at http www blancco com ssdinfo 9 3 3 Failed Erasures Blancco s SSD erasure method applies strict verification requirements in order to provide a
31. cccsecseccsncnccesnenccusnenecusnenecusnenscuseensseseentseseearseseeatsaseeatss 58 GE GE QO S cxcccsecatesceaceeceacateeecscctctacaecacecacecetasccecacescsarsececucextensse tesearseceace 58 10 Appendix 2 Execution steps of the erasure StandardS cccccsesscsceeeeeeseneeseeeeneeeenensnseass 60 10 1 Magnetic ele El EE 60 10 2 Firmware and forced standardS sssssssssssunsrsnsrsnsnnnnnnnnnrnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 62 10 3 SSD Standards EE 63 11 Seiuiecleg lvitelgeV lge 64 blancco 8 64 1 GENERAL INFORMATION This manual is written for the Blancco 5 family for x86 based computer architectures PLEASE CAREFULLY READ THE NEXT PARAGRAPH BEFORE YOU START USING THE PROGRAM Thank you for choosing Blancco for your data erasure needs Before you start using the Blancco Erasure software make sure that all files folders software applications or any other information that you want to save for later use are backed up on an appropriate media device other than the original data storage device HDD SSD If you are not sure whether to erase the information on the drive please contact your system operator information management or a corresponding party which maintains the computers in your organization For future use of the erased computer an operating system must be installed Data that has been erased from a data storage device with this program cannot be recovered by any existing method Minimum System Requirements e x
32. e Ona drop down list list of erasure standards list of languages list of keyboard layouts o the Arrow keys can be used to scroll those lists o combining the Alt key with the down arrow Alt down arrow will expand these lists e Ona slider s handle verification slider o the Arrow keys can be used to move the handle e Ona scrollable container with elements list of drives in the Advanced view of the Erasure step o the Arrow keys can be used to move from one element to another o use up amp down arrows to move between the rows drives o use left amp right arrows to access the drive s Pause Resume and Cancel buttons 5 1 3 Space bar Whenever the focus is e On top of a check box o the Space bar selects deselects it e On top of a button o the Space bar pushes it 5 1 4 Enter key Whenever the focus is e On top of a button SS blancco 39 64 o the Enter key pushes it e Onan element of an expanded drop down list o the Enter key selects that element e On top of a link o the Enter key opens it 5 1 5 Escape key Whenever the focus is e On top of an expanded drop down list o the Esc key collapses it e Inside an open window popup dialog o the Esc key closes it without saving any change equivalent of Cancel Close or Kl 5 2 Accessing the Header area The buttons of the Header area are accessed exclusively with the function keys 5 2 1 F1 F4 function keys e F1 pushes the Help button
33. e previous does not work the Freeze lock removal process has likely failed Next try to remove the drive from the machine and connect it to a motherboard that doesn t enforce Freeze lock as the Freeze lock itself is an entirely BIOS dependant feature c Otherwise unplug either the signal or power cable of the drive This requires that the following steps are performed 1 Shut down the computer system 2 Unplug the signal cable or four wire power cable of the drive while leaving the signal cable plugged in i To eliminate the danger of Electro Static Discharge always ground yourself when removing the power cord 3 Power on the system and boot the Blancco software 4 When the software is loading i e you see the progress bar plug the signal power cord of the drive back in The signal cable is the preferred option and should be attempted first If the freeze lock remains after attempting the boot with signal cable removed attempt the boot with the power cord removed This method is not recommended by Blancco as the drive may result damaged in the process Note Keep in mind to always try the other Booting Options if you face any similar situation Warning Shutting down a machine when the drives are being erased with MIST 800 88 Purge ATA BSI GS E Extended Firmware based erasure Blancco SSD Erasure or any other standard with the Erase remapped sectors feature activated can damage the drives 8 8 HP Smart A
34. ed Sector erasure In many computers the remapped sectors can be erased even without changing BIOS settings but by disabling the BIOS HDD detection some problems can be avoided Note When erasing ATA drives with MIST 800 88 Purge ATA Extended Firmware based erasure BSI GS E Blancco SSD Erasure or when erasing the remapped sectors on those drives Blancco 5 can erase one drive at a time per ATA channel 7 6 Freeze lock If the drive is Freeze locked removal of the drive s hidden areas or issuing the firmware based erasure commands is not possible Blancco 5 detects if at least one of the drives about to be erased is Freeze locked When a Freeze lock is detected Blancco 5 tries automatically to remove the Freeze lock by power cycling the machine the machine is put to sleep the drives locks are removed and the machine is woken up When this power cycling happens the screen usually goes black for a few seconds before ue gt blancco 45 64 returning As the machine is power cycled Blancco 5 attempts to remove the freeze locks on all locked drives at once so this process occurs at most once per session Warning With some hardware configurations the screen might not turn back on This depends heavily on the machine s graphical card and or the graphical driver used as some devices do not wake up properly The erasure process is either interrupted or continues in the background If such a situation comes to happen please refer
35. er NCSC TG 025 4 Navy Staff Office Publication NAVSO P 5239 26 3 NSA 130 1 3 OPNAVINST 5239 1A 3 Peter Gutmann s Algorithm 35 U S Army AR380 19 3 Erasure standards supported by Blancco 5 See the chapter Execution steps of the erasure standards for more information 4 2 3 2 2 Erase remapped sectors The erasure of remapped sectors can be enabled by checking the Erase remapped sectors checkbox Please find more detailed information about remapped sectors in the Remapped sectors section w l Erase remapped sectors 4 2 3 2 3 Verification The amount of verification done during or after the drives erasure can be selected from the Verification slider Verification 1 See the Erasure verification section for more details 4 2 3 2 4 Erase button The erasure process is always started from the Erase button which is located on the bottom right of the screen 1 After the Erase button is pressed the following confirmation window is shown Pressing Yes continues to the erasure Pressing No exits the window and does not start the erasure ue gt blancco 27 64 Are you sure Warning Blancco software erases all data from the hard disk s and partition s Do you want to continue By clicking Yes you also accept the license agreement in http www blanece com en eula The lower part of the confirmation window has a URL that opens a window containing a copy of the Blancc
36. er in seconds time of 30 inactivity before the screensaver is turned on Possible values from 5 sec to 86400 sec 1 day Communication settings Hostname IP 10 1 1 1 IP address of the server running the BMC Port Port number of the BMC This port was set up when 9443 installing the BMC it is the port 8443 by default HTTPS protocol always enforced Please check the BMC manual for more information Username ExampleMCUser User for accessing the BMC Password VeryStrongPassword Password for accessing the BMC 3 4 Report Issue function button If issues are found they can be reported by pressing the Report issue button with this button the user generates a detailed report that contains additional system information and logs used to understand and reproduce the problem These issue reports have to be attached and sent via email to Blancco Support for further analysis l Report issue Pressing the button opens the Report issue window Report issue S Save report settings Select media Issue report name 20130226 _064206_issue_repor Problem description zt The window is divided in to two fields Problem description field and settings related to saving the issue report on an external media device Problem description is mandatory because it explains the problem If you want to save an issue report on an external device USB stick first plug the media device into the machine then pr
37. erasure 5 4 1 3 Ctri A When in the Advanced view this key combination selects all drives for erasure 5 4 2 Input amp edit step The fields and the Update button are accessed exclusively with the Tab key 5 4 3 Report step The elements and the Save and Send buttons are accessed exclusively with the Tab key Use the Arrow keys to scroll the report content Has Bde gt blancco 41 64 6 SCREENSAVER Blancco 5 screensaver shows the current state of the erasure on the machine s monitor The following information is displayed The erasure progress bar The overall percentage of erasure s The overall time left to complete the erasure s The screensaver provides a good overview of the ongoing erasures and their final result whether successful green icon or failed canceled red icon The screensaver can be enabled disabled from the Settings window The screensaver timeout in seconds can also be defined in the Settings window blancco ce ae All erasures finished successfully Ongoing erasures At least one erasure failed or was canceled ue gt blancco 42 64 7 BLANCCO 5 SECURITY FEATURES 7 1 Booting Options The Booting Options are a new feature introduced in Blancco 5 4 0 It allows Blancco 5 to be booted with alternative settings if there are issues with the default booting Blancco 5 5 0 image can be booted in four different ways each way enabling a different set of features Th
38. eriodic random data 33 Overwrite with aperiodic random data 34 Overwrite with aperiodic random data 35 10 2 Firmware and forced standards Firmware Based Erasure For ATA drive ESE gt SE For SCSI drive FU Verify data pattern verification Has L SS blancco 62 64 Extended Firmware Based Erasure Overwrite with 0xCB For ATA drive ESE gt SE For SCSI drive FU Verify data pattern verification NIST 800 88 Clear Overwrite with aperiodic random data Verify data NIST 800 88 Purge ATA For ATA drive ESE gt SE For other type of drive erasure standard not compatible erasure won t start Verify data pattern verification Remove HPA DCO if existing Overwrite with aperiodic random data For ATA drive ESE gt SE gt Overwrite with 0x00 For SCSI drive FU gt Overwrite with 0x00 Verify data pattern verification Remove HPA DCO if existing Overwrite with aperiodic random data Overwrite with aperiodic random data For ATA drive ESE gt SE gt Overwrite with 0x00 For SCSI drive FU gt Overwrite with 0x00 Verify data pattern verification 10 3 SSD Standards Blancco SSD Erasure ATA Proprietary process Contact Blancco for more information Has Bde SS blancco 63 64 11 CONTACT INFORMATION Visit the technical Knowledgebase FAQ and contact Blancco Technical Support by submitting a technical support ticket at http support blancco com See the instr
39. es There is also no certainty that this will improve the result of erasure ue gt blancco 59 64 10 APPENDIX 2 EXECUTION STEPS OF THE ERASURE STANDARDS depends on the value user has given See chapter on Verification for more info ESE Enhanced Secure Erase SE Secure Erase FU Format Unit gt fallback procedure 10 1 Magnetic standards HMG Infosec Standard 5 Lower Standard Step Overwrite with 0x00 1 HMG Infosec Standard 5 Higher Standard Overwrite with OxAA Overwrite with 0x55 Overwrite with random byte Verify data DoD 5220 22 M Overwrite with 0x55 Overwrite with OxAA Overwrite with random byte Verify data DoD 5220 22 M ECE Overwrite with 0x55 Overwrite with OxAA Overwrite with random byte Overwrite with aperiodic random data Overwrite with 0x55 Overwrite with OxAA Overwrite with random byte Verify data Bruce Schneier s Algorithm Overwrite with OxFF Overwrite with 0x00 Overwrite with aperiodic random data ue SS blancco 60 64 Overwrite with aperiodic random data Overwrite with aperiodic random data Overwrite with aperiodic random data Overwrite with aperiodic random data Navy Staff Office Publication NAVSO P 5239 26 Overwrite with OxFFFFFFFF Overwrite with OxFFFFFFE4 Overwrite with aperiodic random data Verify data National Computer Security Center NCSC TG 025 Overwrite with 0x35 Overwrite with 0xCA Overwrite with 0x97 Overwrite with aperiodic random data
40. ese four booting options can be accessed by pressing the up or down arrow key right after the first Blancco 5 static screen appears Blancco Certified Data Erasure Starting Blancco 5 Screen might turn black momentarily please wait 7 1 1 Description These options are 1 Normal startup safe resolution Blancco 5 is loaded using a standard universal graphical driver The screen resolution of the GUI is static 1024 768 If any drive is locked the Freeze lock removal is attempted just before the erasure process the screen turns black for few seconds then restarts and the erasure begins see the Freeze lock This booting option has been tested on several configurations however the Freeze lock removal procedure may not work in all machines the standard universal graphical driver often presents display problems when the machine is awakened 2 Normal startup native resolution Blancco 5 is loaded using any available driver that corresponds to the graphical card of the machine the standard universal graphical driver is just a fallback The screen resolution is the native resolution of the machine 1024 768 or higher If any of drives is locked the Freeze lock removal is attempted just before the erasure process the screen turns black for few seconds then restarts and the erasure begins see the Freeze lock This booting option works better than the first option in many most cases when Freeze lock removal procedure is needed
41. ess the Report issue button The settings for saving the issue report consist of ue gt blancco 16 64 Select media dropdown menu and select the appropriate media device USB stick to save the issue report Issue Report Name feld which defines the file name of the report The default name of the report follows the format Date yyyymmdd _time hh24miss _issue_report o A report named 20121205 164206 _issue_report was created 5 of December 2012 at 4 42 06 PM o This name can eventually be changed before saving the issue report to the external media The only available file format is XML it will automatically be added to the issue report name Save button press this button to save the issue report on your external device USB stick The other available buttons in the window are Geng button for sending the issue report to the BMC This requires o a network connection and a server running the BMC o correct Communication settings filled in the Settings window Cancel button to cancel the issue report generation and exit the window 3 5 Help function button The Help button is used to open the quick help menu 2 Help Pressing this button opens the Help window This window contains information about the GUI Graphical User Interface header area process and working areas keyboard control of Blancco 5 and also a quick guide for performing erasures The Help wi
42. h as read and write OS Operating System or OS is a set of software that manages computer hardware resources and provides common services for computer programs It is a vital component of the system software programs require an OS to function PXE The Preboot eXecution Environment is an environment to boot computers using a network interface independently of data storage devices or installed operating systems RAID Redundant Array of Independent Disks is a technology that provides increased storage reliability through redundancy combining multiple disk drive components into a logical unit where all drives in the array are interdependent Remapped Reallocated Count of reallocated sectors When the drive finds a read write verification error it Sectors marks this sector as reallocated and transfers data to a special reserved area spare area SAS Short for Serial Attached SCSI it is a communication protocol used to move data to and from computer storage devices such as hard drives and tape drives SAS is a point to point serial protocol that replaces the parallel SCSI bus technology SATA Serial ATA or SATA is an evolution of the Parallel ATA physical storage interface SATA is a serial link a single cable with a minimum of four wires creates a point to point connection between devices SCSI Short for Small Computer System Interface a parallel interface standard used by Apple Macintosh computers PCs and many UNIX sys
43. he Security Authentication or similar menu select the Secure Boot option and disable it 3 Exit the menu and select Save Changes and Exit This reboots the machine Secure Boot can be enabled again following the same logical steps 8 3 1 2 Windows Surface Pro 1 Plug in a USB keyboard to the device Power on the device and let it boot to the Windows login screen 3 Press the power icon on the bottom right corner of the screen Hold down left shift key and select restart 4 The device should reboot into a blue Choose an Option screen 5 Select Troubleshoot gt Advanced Options gt UEFI Firmware Settings gt Restart SS blancco 51 64 6 UEFI firmware setup screen should show up Make sure that Secure boot control is disabled and save the settings 8 3 2 Booting with a Blancco 5 USB stick It is possible to boot Blancco 5 5 0 on a machine that has UEFI with a bootable USB stick Nevertheless changing the booting options see the Booting Options may not work on these machines as only the default booting option s parameters are taken into account Try the following to overcome this issue If the machine has UEFI and BIOS the easiest solution is to use the BIOS mode to boot the machine If the machine has UEFI and no BIOS you can create a bootable Blancco 5 USB stick with the Blancco USB Creator 2 1 0 58 or newer This version or newer adds the Booting Options as a second menu right after the main boot men
44. holistic approach to SSD erasure and mitigate the issues highlighted by previous research If a drive does not support the firmware erasure commands not because of a BIOS issued freeze lock then there are some alternative reason o Verification Issues In the case of drives that consistently fail verification the report will indicate when this occurs it is possible that the drive will require some additional process or analysis If this situation arises please contact your local Blancco representative Blancco is seeking to identify these models and attain details of drive operations from OEMs in order to offer assurances of security and or specific methods for handling these drives o Firmware Upgrading SSD vendors often develop and issue firmware updates over the lifetime of a drive The firmware updates may be developed to address some technical issue or bug found after the SSDs are released to consumers Updated SSD firmware usually implies performance improvements security updates or improved drive reliability ue gt blancco 58 64 SSD models that consistently fail erasure could benefit from a firmware update to improve the robustness of their internal operations Blancco has provided some information on how to access the firmware upgrade procedures for various manufacturers The details can be found at http www blancco com ssdinfo Blancco is not ina position to guarantee the success or otherwise of firmware updat
45. ice USB CD Network booting as the first booting device To change the boot sequence you must enter the Setup or CMOS Setup on your computer and change the booting sequence to use the USB drive CD drive Network adapter first There are several ways to enter the setup depending on your computer manufacturer and model During the booting stage a message will appear stating Press DEL to enter Setup As the message flashes only once on the screen you must be quick to press the key before the boot sequence continues Please note that the boot sequence may continue without any user intervention The Delete Key and F2 are the two most common keys We have collected some of the key combinations in order to get into the BIOS On most systems you need to press these keys repeatedly during the POST Power On Self Test as soon as the computer has been turned on If the Windows Logo appears you are too late restart the computer and try again Computer Model BIOS Keys Acer F1 F2 CTRL ALT ESC AST CTRL ALT ESC CTRL ALT DEL Compaq 8700 F10 CompUSA DEL Cybermax ESC Dell 400 F3 F1 Dell Dimension F2 or DEL Dell Inspiron F2 Dell Latitude Fn F1 while booted Dell Latitude F2 on boot Dell Optiplex DEL Dell Optiplex F2 Dell Precision F2 eMachine DEL Gateway 2000 1440 El Gateway 2000 Solo F2 HP Hewlett Packard F1 F2 IBM F1 IBM E pro Laptop F2 Has blancco 50 64 IBM PS 2 CTRL ALT INS after
46. ill in progress ue gt blancco 12 64 3 HEADER AREA 3 1 Software version and license control Blancco 5 software version is located on the top left of the screen under the logo Information about the amount of remaining licenses is displayed below the software version number Erasure licenses 274 Asset licenses 99 Blancco 5 has two different license types Erasure licenses these licenses are necessary to erase drives Consuming one erasure license allows the user to save send reports Asset licenses in case there are no Erasure licenses or if the user hasn t erased any drive these licenses are necessary to save or send a report with all the hardware information of the machine asset report Blancco 5 license control is done either from a local HASP dongle or from the BMC via the network There must be enough licenses in order to start the erasure or save send an asset report If the license container cannot be reached the following messages will be displayed Erasure licenses not available Asset licenses not available 3 2 Hexviewer function button The Hexviewer is used to check the content of a storage media in hexadecimal format Whenever a drive is overwritten with Blancco 5 a pattern either static or random is used to overwrite it the hex format of this pattern e g 0x00 OxAA 0x924924 can be viewed with the Hexviewer thus providing a visual verification of the performed erasure re
47. ineriemienesi serene eres 46 7 7 1 Host Protected AV CaP E 46 7 7 2 Device Configuration Overlay DCD 46 7 8 Erasure verification DE 47 7 9 Digital ue ET e ln EE 47 7 10 Hardware not supported by BIANCCO bh 48 7 10 1 Unsupported processors ENEE 48 F a WEE le elei Re 48 TAO SOS ssc cece sms en seen ee ee ee ee eee 49 FAQS RTR e e lge 49 6 TOUPIES NOOU E 50 8 1 Burning the iso image Creating el 50 8 2 Accessing the BIOS and changing the boot sequence NENNEN 50 8 3 Booting on machines with UEFI an 51 8 3 4 Disapling the Secure ENEE sreinoaeriner deet inet eee EEEE ETEC EEEE 51 8 3 1 1 General En nenne 51 8 3 1 2 Windows SUIT ACO PrO EE 51 SC blancco 7 64 8 3 2 Booting with a Blancco 5 USB stnck NEE 52 8 4 Blancco 5 hangs during the booting ENEE 52 8 5 Booting without a display adapter NEEN 52 8 6 SATA drives not detected not available in the User interface ccccececceceeeeeeeeeneaeeueenas 53 8 7 PFODIEMS WIUl tne Freeze IOCK TOMOVAl sess ccs ergeet ege ENEE NEEN REENEN 53 GE Fal EE EE eege 54 9 Appendix 1 SSD supplement ccccccscsecessesecesnenecusnenecusuenecusuenseusuensusueusersueusersueunensegues 56 9 1 Guidelines for Using SSD Erasure Method uk 56 J2 EI ROG UE 56 GEN WEE ET 56 9 2 2 Failure Ee ele 57 9 3 Handling Information s ssesssssnsnenssnsrnnrrnnrnrnsnsrnrnrnnrnrnrnnrnrnnnnrnrnnnernrnnnennrnrnennrnrnnnnne 57 Siok ele MCO orena EEEE EE EEKE 57 9 3 2 Inoperable Drives ccs
48. ing custom fields must also be done manually 4 1 2 Semi automatic In this mode the erasure is automatically started and the report is automatically sent Report Saving is optional and must be done manually Updating custom fields must also be done manually 4 1 3 Automatic In this mode the erasure is automatically started and the report is automatically sent to the BMC Report saving is optional and must be done manually Updating custom fields is optional but it is performed automatically before sending the report The user can still do this manually as well ue gt blancco 19 64 4 2 Erasure step The Erasure step is the first defined default step When clicking on this step the user can see in the work area the drives available for erasure The erasure step s tab also shows some information about the erasures overall process 4 2 1 Tab color and overall progress The Erasure step tab s color informs of the overall erasure progress not started gray ongoing blue successful green failed or canceled red paused yellow Whenever there is at least one erasure ongoing the erasure percentage is also displayed in the tab Information about the number of drives being erased and their status is also written under the erasure tab 1 Erasure Jee Erasure tab erasure not yet started 1 diskis being erased Erasure tab ongoing erasure s 1 diskis erased succesfully Erasure tab
49. mended that only a single drive be attached to the host machine for erasure e The whole drive should be erased do not erase individual partitions The use of firmware based erasure commands will not work on partitions on an SSD The whole drive must be erased when using Blancco s SSD method e The SSD should not be connected to the machine through additional pieces of hardware such as USB FireWire docking stations or PATA SATA bridges These could prevent the software s ability to issue the firmware erasure command resulting in a failed process e There should also be no instance of a RAID configuration for SSDs being erased If two SSDs are attached to the host machine erase a single drive at a time e If the SSD is not shown on the drive selection screen or the erasure process cannot be run due to non access to firmware based erasure command one possible solution is to change the SSD s mode from IDE ATA mode to AHCI Sata Native mode via the appropriate BIOS UEFI EFI settings 9 2 Erasure Result 9 2 1 Status The end result of an erased SSD using Blancco s SSD method can be one of only two states erased success and not erased failed or canceled by the user An erased drive constitutes one that has had the whole erasure and verification processes completed without any identified errors The drive is also checked for responsiveness once erased and must present itself in an operational condition ue gt blancco 56 64 9
50. ndow consists of two columns the left column contains the Help table of contents as well as a search box the right column contains the Help content selecting a chapter in the table of contents will automatically update the content ue gt blancco 17 64 o Getting started with Blancco 5 Graphical User Interface presentation o Keyboard control o Quick steps for performing an erasure Welcome to the Help Section of Blancco 5 Below you will find A description of the main elements of the Graphical User Interface Instructions on how to interact with these elements Quick steps to perform an erasure Keyboard shortcuts to control the software without a mouse For more information on how to use the Blancco 5 Product please refer to the Blancco 5 user manual that has been provided or contact the Blancco Support at http support blancco com Other Blancco tools Blancco 5 Configuration Tool this tool allows to preconfigure the Blancco 5 behavior localization settings process erasure standard security features custom fields Blancco Management Console 3 this tool allows to store all erasure reports the reports can be either sent via the network or imported from an external device The Blancco Management Console 3 can also control remotely the Blancco 5 client via a network connection Blancco USB Creator this tool can format and make bootable any USB stick such devices can then sto
51. nomalies are found the erasure report will state a failed process o There is a possibility that some encrypting SSD models will appear to consistently fail erasure because verification will fail See the Failed Erasures section below for further information on handling o Some drives may claim to support certain firmware erasure commands but do not perform any erasure of data when initiated If any kind of remnant data is found erasure will result in a fail This is a key security requirement o Variations in drive implementations may mean that some drives require a slightly different process see Failed Erasures section below for further details e If the SSD experiences any issues when writing data erasure is considered to fail due to possibility that the disk may be faulty or near its end of life 9 3 Handling Information 9 3 1 Erasure Method The Blancco erasure software will recognize that an SSD has been detected and will automatically recommend the use of Blancco s proprietary method for SSDs Blancco s SSD erasure method combines different techniques to provide the best security available and may exceed the ue gt blancco 57 64 requirements of other erasure standards However the sanitization process is ultimately mandated by the user of the software and based on their internal policy For example the policy may be to strictly adhere to NIST 800 88 and apply those processes 9 3 2 Inoperable Drives It is possi
52. o EULA End User License Agreement The EULA can also be read from the Internet at the following URL http www blancco com en eula END USER LICENSE TERMS AND CONDITIONS EULA English is the official language of this EULA If there is a conflict between original English EULA available at http Awww blanceo com enfeula and translated EULA the online copy of the EULA shall prevail Blancco Erasure Client XXX sold for example under such product names as Blancco 5 and Blancco PE Edition Product The Product shall also refer to any updates thereto supplied by Blancco from time to time to any of its data erasure software PLEASE NOTE THAT YOUR USE OF THE PRODUCT WILL RESULT IN THE ERASURE OF ALL OR SPESIFIED DATA AND FILES IN YOUR HARD DRIVE COMPUTER SYSTEM STORAGE OR MOBILE DEVICE DEPENDING WHICH PRODUCT VERSION IS BEING USED AND THAT YOU SHALL HAVE SOLE AND EXCLUSIVE RESPONSIBILITY FOR BACKING UP YOUR DATA IN YOUR HARD DRIVE SYSTEM STORAGE OR DEVICE BLANCCO SHALL NOT BE RESPONSIBLE FOR ANY LOSS OF DATA Blancco Oy Ltd Blancco and its licensors retain all right title and interest including intellectual property rights in and to the Product and related documentation Use of the Product and related documentation is governed by these Terms and Conditions and applicable copyright Close Warning If a drive has a Freeze lock Blancco 5 can attempt to remove it in such case the screen may momentarily turn off bu
53. onfiguration will result in a non functional Blancco 5 image ue see blancco 52 64 In case the booting is done via USB stick the line splashimage syslinux blancco xpm has to be removed from the menu lst file on the bootable usb sticks root Otherwise the USB booting will not work 8 6 SATA drives not detected not available in the User interface 1 Problem description Blancco 5 has started and the drive selection shows one or more drives are missing from the drive selection 2 Problem explanation One or more SATA drives in IDE ATA mode cannot be detected or are not showing in the Blancco 5 User Interface Drives might also be broken 3 Problem solution SATA drives need to be set in either AHCI or SATA native mode or similar from BIOS UEFI EFI The IDE mode for SATA drives is not supported by Blancco 5 8 7 Problems with the Freeze lock removal If drives are freeze locked Blancco 5 will attempt to remove the locks by power cycling the machine the screen turns black for few seconds before returning Depending on the booting option used to boot Blancco 5 see the Booting Options or the configured erasure process Manual Semi automatic or Automatic see the Processes the Freeze lock removal may occur before the GUI starts or right before an erasure process starts Unfortunately in some hardware configurations the screen might not turn back on the user faces then three situations I
54. p time of erasure completion Displayed with the format yyyy mm dd hh mm ss Blancco software version e g Blancco 5 5 4 1 ue gt blancco 47 64 Drive serial number Also displayed in the Erasure step Erasure status Erased or Not Erased Erasure information message e g User canceled the erasure Note this message may be truncated in case the Fingerprint content is longer than 512 chars sector size Unique report ID Erasure report UUID Key ID Same than the erasure report es key_id field Digital signature Encoded on 64 chars Similar to the erasure report s digital signature but generated from the Fingerprint content itself The Digital Fingerprint is disabled by default Enabling it as well as setting its sector location is done via the Blancco 5 Configuration Tool 7 10 Hardware not supported by Blancco 5 7 10 1 Unsupported processors Blancco 5 supports x86 processor based machines however some machines use different processor architectures RISC ARM that Blancco 5 does not support and cannot directly erase Sun SPARC based servers can be erased using our Blancco SPARC product Fortunately data storage devices are always the same regardless of the hardware whether x86 or RISC architecture and Blancco can be used to erase the drives from these machines by connecting them to an x86 processor based computer A typical solution consists of removing those drives from their non supported server
55. problems arise during the booting phase Blancco 5 hangs try booting Blancco 5 using the fourth option Show startup messages take note of the last messages shown in the screen before the hanging and contact the Blancco Support These options are hidden by default and the time limit to select a booting option other than the default one is 5 seconds 7 2 Software version The version number of the software is always on the top left of the graphical user interface in the Header area 7 3 Detecting HDDs Magnetic storage media such as HDDs use physical addressing when storing information on a media device With this addressing the HDD is divided into smaller parts that can be appointed according to certain parameters In magnetic media the aforementioned physical parameters are sectors cylinders and heads During the computer usage these parameters enable the operating systems to locate the information on a HDD but they also define the size and storage base of a HDD A reliable and protected detection of these hardware level parameters is essential and the erasure software must be capable of detecting the correct HDD sizes regardless of the techniques used in altering the HDD information Failure to accurately detect the HDD may result in an incomplete erasure All Blancco data erasure tools utilize hardware level detection for HDDs which enables the software to detect correct HDD sizes regardless of faulty or incorrect BIOS set HDD values As
56. r will be able to access the Advanced view by clicking this button Advanced from the Advanced view the user will be able to access the Standard view by clicking this button Standard These views affect how much data is shown and how much control the user has over the work area 4 2 3 1 Standard view This view is accessed via the Standard button In this view the user only has the ability to start the erasure All the drives connected and running in the computer are shown in the view by default they are selected for erasure Please check that the drives have been correctly identified The drive information available in the GUI is Number of drives Vendor Model vendor or the model of the drive Type connection type SATA SPI SSD Size size of the drive in GB gt blancco 22 64 Serial number serial number of the drive Process Number of drives 3 Advanced Vendor Model Type Size Serial number 1 VBOX HARDDISK IDE 8 6 GB VBfla0f3ea 9c8e33f8 1 Erasure r Leet 2 VBOX HARDDISK IDE 11GB VB34d02aba 72fcecl7 3 Report 3 VBOX HARDDISK SATA 2 7 GB VBb09d0c28 24020518 innotek GmbH VirtualBox Genuinelntel Intel R Core TM i5 2540M CPU 2 60GHz 2 6 GHz 1009 MB RAM 4 2 3 1 1 Erase button In order to start the erasure the user has to press the Erase button which is located on the bottom right of the screen The erasure method or standard used is alway
57. re several Blancco 5 ISO images providing a good alternative to CD booting For more information about these tools please contact the Blancco Support at http support blancco com Graphical User Interface presentation The Blancco 5 GUI is divided into three main areas EE Process Number at tive 7 Vendor Mone Tyre mee Ser mmo meaa ein Cancel 3 6 Shutdown function button In order to shut down the machine after a successful erasure click on the Shutdown button CO Shutdown After pressing the button a confirmation popup window will appear Confirm that you really wish to shut down the machine by clicking on Shut down The machine then powers off Shutdown Do you want to shut down the computer Has gt blancco 18 64 4 PROCESS AND WORK AREAS 4 1 Processes Processes define how the erasure process is handled and how much user interaction it requires All processes consist of predefined steps which are numbered and have to be followed to complete an erasure and a report generation There are three default processes Manual Semi automatic and Automatic The configured process is visible in the Blancco 5 UI but can only be changed via the B5CT software Process 4 1 1 Manual In this mode everything is done manually The erasure must be started by the user The user must then manually send the report to the BMC or save it to a USB memory stick Updat
58. rray erasure 1 Problem description Some versions models of the HP Smart Array RAID controller have problems with the erasure verification it always fails regardless of erasure standard that end up in a failed process status Not erased information Verification failed X sector s failed to overwrite 2 Problem explanation This problem is related to one of the controller s settings called the surface scan delay This setting is the time interval before surface scan analysis activates possible values from 1 30 sec This time does not begin counting until there are no commands being sent to the controller Surface scan analysis is a background process that scans hard drives for bad sectors in fault tolerant logical drives In RAID 5 or RAID ADG configurations surface scan also verifies the consistency of parity data Whenever the erasure part is completed the surface scan is activated during the verification part and the controller starts writing some meta RAID data on the drives This naturally provokes the ue gt blancco 54 64 verification failure and subsequently the whole erasure process failure Unfortunately the surface scan cannot be disabled nor delayed more than 30 seconds 3 Problem workaround This problem can be worked around in the following way 1 If you happen to have a HP Smart Array RAID controller that presents this problem before booting Blancco 5 remove manually all of the RAID logic
59. s and then configures all devices to have the same number of sectors A rewritable memory chip that holds its content without power Flash Erasable Programmable Read Only Memory or flash memory is a kind of non volatile storage device where erasing can only be done in blocks or the entire chip A serial data transfer architecture The most prominent Fibre Channel standard is Fibre Channel Arbitrated Loop FC AL In electronic systems and computing firmware is the combination of persistent memory and program code and data stored in it A way of erasing a data storage device HDD SSD using internal commands located in the device firmware The erasure commands can differ depending on the drive interface ATA SCSI SAS SATA Some BIOS versions offer the ability to lock ATA drives the access creation or removal of HPAs DCOs or the use of commands in Security and Sanitize Device feature sets to erase the drive are blocked These locks are called freeze locks When the freeze lock is enabled for some feature set its commands cannot be processed These locks prevent external software from creating modifying removing HPA or DCO areas erasing reallocated sectors or performing firmware based erasures Short for Hardware Against Software Piracy it is a software protection dongle that plugs into an electrical connector on a computer and serves as an electronic key for a piece of software The program will run only when the
60. s the default one so is the verification level and the remapped sectors erasure all selected when configuring the ISO image with the B5CT The erasure of each drive can be monitored via the drive s progress bar After the Erase button is pressed the following confirmation window is shown Pressing Yes continues to the erasure Pressing No exits the window and does not start the erasure ue gt blancco 23 64 Are you sure Warning Blancco software erases all data from the hard disk s and partition s Do you want to continue By clicking Yes you also accept the license agreement in http www blanece com en eula The lower part of the confirmation window has a URL that opens a window containing a copy of the Blancco EULA End User License Agreement The EULA can also be read from the Internet at the following URL http www blancco com en eula END USER LICENSE TERMS AND CONDITIONS EULA English is the official language of this EULA If there is a conflict between original English EULA available at http Awww blanceo com enfeula and translated EULA the online copy of the EULA shall prevail Blancco Erasure Client XXX sold for example under such product names as Blancco 5 and Blancco PE Edition Product The Product shall also refer to any updates thereto supplied by Blancco from time to time to any of its data erasure software PLEASE NOTE THAT YOUR USE OF THE PRODUCT WIL
61. ser wrong BMC_password Report sending Report sending failed network problem Management Console is not responding or wrong communication settings 4 5 Small asset report The bottom of the Process area contains a small asset report with the machine s basic hardware information This report shows the machine model the CPU model and frequency the RAM amount and its type Innotek GrnbH VirtualBox Genuinelntel Intell R Corel TM iIs 2467M CPU 160GHz 1 6 GHz 501MB RAM More detailed information about the machine is found from the generated report Report step Has Bde gt blancco 38 64 5 KEYBOARD CONTROLS Blancco 5 can exclusively be controlled with the keyboard only no mouse required 5 1 Generic controls 5 1 1 Tab key The Tab key moves the focus inside a window or inside the Work area from element to element The focus moves from left to right top to bottom in a circular way By combining the Shift key with the Tab key Shift Tab the direction is reversed goes backwards from right to left bottom to top The x button that is visible in the top right of popup dialog windows cannot be reached via the Tab key Use the Escape key to close such windows 5 1 2 Arrow keys Whenever the focus is e Onan area that contains a horizontal and or vertical scroll bar Report step Hexviewer Help window EULA window o the Arrow keys can be used to go up down left right inside that area
62. ssful then the following pop up is shown Report saving Report saved successfully ue see blancco 36 64 If the report saving fails an error pop up is shown This error can occur for numerous reasons the most common ones being there is not enough free space on the external device the external device has been disconnected a report file with the same name already exists in the external device the report s name contains invalid characters the external device is faulty and data cannot be written on it Report saving Report saving failed Not enough free space to save the report 4 4 2 3 Send button Send button is used to send the report to the BMC If this button is gray and does not respond to clicking the Communication settings have not been configured correctly in the Settings window Once the Communication settings are configured correctly the Send button is usable When the Send button is pressed the report is sent to the BMC If the report was sent successfully the following message is displayed ue gt blancco 37 64 Report sending Report sent successfully If the report sending fails an error pop up is shown This error can occur for numerous reasons the most common ones being The network cable is disconnected or damaged The server running the BMC is shut down BMC is not running Communication settings are not valid wrong IP wrong port wrong BMC_u
63. sult ue gt blancco 13 64 i Vi Hexviewer Drive and sector ect drive 1 VBOX HARDDISK 0 10 GB VE Select sector Hexadecimal data Offset 0 1 2 3 4 5 6 7 8 9 abcdef 012345 67 8 9 000 00 00 00 00 00 00 00 00 00 00 00 00 0 00 00 00 e e e s e 010 040 First Previous Next Name abe O 204799 d e f Close Example Drive and sector Select drive 1 VBOX HARDDISK 8 6GB Vbed6ccd6e Select sector 100 204799 Hexadecimal data Left column 48 69 21 00 AA Right column Hi Horizontal slider First button Hgo Gee LAT blancco Description Dropdown list displaying all detected drives used to select the storage media to hex view Each drive is identified with its number vendor and model Capacity and serial number Sector being viewed currently displayed against the total amount of sectors of the drive Typing a sector number and pressing the Enter key will show the sector in question Note that the first sector is numbered 0 i e a drive with 100 sectors will have sectors in the range 0 99 The left side of the Hexviewer displays the sector s data in hexadecimal format If the sector size is 512 bytes the left side will be a 32 x 16 matrix The right side of the Hexviewer displays the sector s data in ASCII format If the sector size is 512 bytes the left side will be a 32 x 16 matrix Non printable ASCII chars and non ASCII chars are represented b
64. t can be edited before during and after the erasure 4 3 1 Tab color and overall progress The Input amp edit step tab s color informs of the overall report editing progress not started gray ongoing blue successful green incorrect red EW 2 Input amp edit ra emm 7 Input amp edit tab report editing not started Update pending Input amp edit tab text has been filled into the fields but it is not yet validated Update successful Input amp edit tab fields have been filled in and validation is successful Update failed Input amp edit tab validation is not successful mandatory fields have been left empty 4 3 2 Work area The Customer details the Operator details as well as all the configured Custom fields are visible in the work area They can be filled in with your own Company s information to customize the final report ue gt blancco 31 64 Process Customer details customer name 1 disk s being erased Operator details 9s Erasure provide 2 Input amp edit Erasure technician 3 Report Custom fields custom 1 custom 2 innotek GmbH VirtualBox Genuinelntel Intel R Core TM i5 2540M CPU 2 60GHz 2 6 GHz 1009 MB RAM 4 3 2 1 Customer amp Operator information These fields contain extra information that is either related to the Customer i e the company the drives to erase come from or is related to the Oper
65. t should resume after few seconds Please be patient and wait for the screen to resume For more information about Freeze lock see the chapter Freeze lock 4 2 3 2 5 Drive s progress bar The erasure progress of each individual drive can be monitored via a progress bar which displays the erasure state erasure standard percentage of erasure erasure speed and also offers the possibility to pause and or cancel the erasure Not started In this state the erasure has not been started or the selected drive is not active Has L SS blancco 28 64 Active Ongoing In this state the erasure process is being performed The progress is shown by the blue bar and the percentage of completion Current write speed and pause stop buttons are displayed next to the progress bar The erasure standard used for the erasure is shown on the left side of the progress bar Bruce Schneier s Algorithm P 37 71 34 60 MB s ME Paused In this state the erasure has been paused The erasure can be resumed by pressing the resume button or canceled by pressing the cancel button IHN paused GE Finished When the erasure has been successfully completed the progress bar looks like this Canceled If the erasure has been canceled the progress bar looks like this Failed If the erasure has failed the progress bar looks like this Pause button This button pauses the ongoing erasure DI Resume button This button resumes a paused erasure ue
66. tems for attaching peripheral devices to computers SPI In Blancco 5 SPI stands for SCSI Parallel Interface the predecessor of SAS It is one of the interface implementations in the SCSI family and it defines the electrical Signals and connections for parallel SCSI SSD Solid State Drive is a data storage device used for storing digital information using integrated circuit assemblies as memory to store data persistently SSID SSID stands for Service Set Identifier An SSID is a unique ID that consists of 32 characters and is used for naming wireless networks When multiple wireless networks overlap in a certain location SSIDs make sure that the data gets sent to the correct destination UEFI EFI Unified Extensible Firmware Interface UEFI is a specification that defines a software interface between an operating system and platform firmware UEFI is Has Bde SS blancco 3 64 meant to replace the Basic Input Output System BIOS firmware interface present in all IBM PC compatible personal computers Short for User Interface and Graphical User Interface Wireless LAN a local area network that uses high frequency radio signals rather than cables to transmit and receive data over distances of a few hundred feet wirelessly Has L SS blancco 4 64 TABLE OF CONTENTS Te AGEMENT ANON O eget ce ctceeeepetee ce peeece pec aceee S 9 a AW IO gece E we net eee ce A es enn nen sad dee E AAAA 10 Z BAC OS WSer MAAC a 11 e Ee
67. ten tab s color informs of the overall report backing up progress not started gray ongoing blue successful green failed red The report can be saved sent or both sent and saved 3 Report Report tab report can be viewed but has not yet been backed up Saving report Sending report Report tab report is being saved or is being sent Has L SS blancco 34 64 Saving successful Sending successful Report tab report was successfully saved or successfully sent Saving failed Sending failed Report tab saving or sending the report was unsuccessful 4 4 2 Work area The Report step s working area contains the report It can be viewed before during and after the erasure of the drives or editing of the fields 4 4 2 1 Report content Before the erasure has been completed the report is simply an asset report which contains information about the hardware of the machine After the erasure it becomes an erasure report with combined asset information and erasure information This report is the unique proof that the erasure has been initialized and completed which makes it extremely valuable The report is divided into the following categories Licensee Customer Operator information info about the owner of the Blancco license the owner of the erased machines and the operator executing the erasure Custom fields information customized by the user operator
68. the Erase remapped sectors option checked Note In a general way you should avoid shutting down the computer exiting the program or disconnecting any drive while erasing it with any standard This is because all erasure information will be lost and the drive may result damaged 1 1 Legal Notice Notwithstanding the foregoing Blancco shall bear no responsibility for any interference operability or other compatibility issues which may arise as a result of any changes or updates made to the operating systems and or hardware upon which the Blancco Software is executed Likewise Blancco shall be in no way responsible for any interference operability or any other issues resulting from infection of systems and hardware upon which the Blancco Software is executed by any form of virus Trojan Horse worm malware or spyware of any form or type collectively referred to hereafter as Virus of Viruses The sole responsibility for maintaining a Virus free environment for the operation of the Blancco Software or Hardware solutions shall rest solely with the Company The license to the Product is non transferable and is granted personally to the Licensee and the Licensee shall not without prior written consent of Blancco be entitled to assign or transfer the license for any reason including without limitation merger reorganization sale of all or substantially all of the assets change of control or operation of law ue gt
69. to the Problems with the Freeze lock removal section for advices 7 7 Hidden areas in a drive There can be hidden areas in a storage device HDD SSD which cannot be normally accessed even via the BIOS Blancco 5 can detect and remove these areas The areas are 7 7 1 Host Protected Area HPA Blancco 5 can be configured to detect and automatically remove the Host Protected Area The HPA is commonly used to store the recovery part of the operating system and can contain sensitive data When a Host Protected Area is found the entire area is automatically removed Note In order to guarantee the functionality of this option please disable the BIOS HDD drive detection for proper detection and execution of Blancco 5 In some cases the computer must be rebooted in order to remove the HPA 7 7 2 Device Configuration Overlay DCO Device Configuration Overlays DCO is another but less known optional feature set It first appeared in the ATA 6 standard DCO enables the possibility to create a special partition in a drive that the user or the operating system cannot access This special area of the drive creates a risk that some data might be left on the drive after the erasure unless the erasure product is capable of detecting and also extending and erasing DCO areas Blancco 5 can be configured to automatically detect and remove the DCO area The following table contains a summary of different locking protection methods supported by Blancco 5 DA
70. u 8 4 Blancco 5 hangs during the booting You may find yourself with a machine where Blancco 5 hangs during the booting phase If this situation occurs 1 Boot Blancco 5 and press the up or down arrow key right after the first Blancco 5 static screen appears Blancco Certified Data Erasure Starting Blancco 5 Screen might turn black momentarily please wait 2 Select the booting option Show startup messages which will display startup messages during the booting instead of the animated loading screen 3 Take note of the last messages shown in the screen before the hanging contact the Blancco Support and provide them with the messages 8 5 Booting without a display adapter Blancco 5 can be booted and used without a display adapter but it must be remotely controlled via the BMC 3 The following requirements must be met 1 The process has to be set as Manual Default erasure process this can also be configured via the B5CT 2 The Blancco 5 image has to be remotely controlled via the BMC 3 and the correct communication settings have to be in place This can be configured via the B5CT erasure control Blancco Management Console remote communication settings filled in If the communication settings are not correct Blancco 5 will run but it will not be able to receive any orders from the BMC 3 The BMC 3 can start the erasure remotely monitor it and fetch the erasure report in the end Any other c
71. uctional videos for Blancco products at http www blancco com en videos For contact information and the latest information about secure data erasure solutions visit the Blancco website at http www blancco com We are always looking for ways to improve our products Please let us know if you have any Suggestions ue gt blancco 64 64
72. y a dot Used to scroll through different sectors Whenever dragged with the mouse or moved with the Arrow keys it will jump several sectors forward backward a jump equivalent to roughly 1 of the drive s total amount of sectors Moves to and displays the first sector of the drive 14 64 Previous button Moves to and displays the previous sector Next button Moves to and displays the next sector Last button Moves to and displays the last sector of the drive The Hexviewer can also be used to read the Digital Fingerprint information please check chapter Digital Fingerprint for more information 3 3 Settings function button The Blancco 5 settings are accessed via the Settings button i Settings Pressing the button opens the Settings window This window contains information related to the User Interface and the BMC connectivity Settings User interface settings Language English Keyboard layout English United States us Screensaver settings Enable screensaver y Timeout sec i 30 Communication settings Hostname IP Mart Username Description User Interface settings Language English en The language used in the software Keyboard Layout English United Keyboard layout used in the system States us Screensaver Settings Enable screensaver On or Off Enable disable the screensaver Hac SC blancco 15 64 Timeout sec Timeout of the screensav

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