Orientation - FSFN Computer Training
Contents
1. e Advise the class to enter user name and password and click submit The learner will see their FSFN Desktop Training sites may differ regarding how learners obtain a User Profile for accessing the FSFN Desktop Please adjust the curriculum according to your agency s policy relating to logging into FSFN This is not their real production login Review the following topic while learners view the actual system Topic Desktop and Basic Functions wy Materials PG5 FSFN Keyboard Shortcuts PG6 FSFN Quick Reference Tool PG7 Date Restricted Time Values PG8 9 Outliner Expandos Information PG10 13 FSFN Search Tips PG14 15 Crossword Puzzle PPT22 FSFN Desktop PPT23 Ticklers PPT24 FSFN Automated Messages PPT25 Outliner Expandos Core 100 OR_FSFN_TG_ July 2012 15 Introduction to the Florida Safe Families Network PPT26 Messages amp Links e PPT27 FSFN Search PPT28 Searching by Case Name PPT29 Types of Searches PPT30 Variable Precision vs Wildcard PPT31 Other Case Types e PPT32 Search Activity A Refer the class to PG5 FSFN Keyboard Shortcuts LP 10 copy and paste shortcuts PG page inserted on the following page TG17 e Present PPT22 FSFN Desk Top T FSFN Desktop Banner Bar Menu Bar Messages amp Links Outliner Refer the class to PG6 FSFN Quick Reference Tool T PG page inserted on the following page TG18 Core 100 OR_FSFN_TG_ July 2012. Ticklers Electronic notification of Case Provider deadlines e Triggered by various FSFN business functions When pre defined Escalation Dates are reached a copy appears on your supervisor s desktop and later on the second level supervisor s desktop Prompts you to complete tasks Displays case name tickler tickler type amp due date EX reminder to complete the investigation tickler appears 15 days prior to the due date day 45 FSFN removes tickler when action is completed Gas e Present PPT24 FSFN Automated messages FSFN Automated Messages Worke rs e New case assignments reassignment amp receive closures Placement end dates automated New investigations in open cases messages via Notifications of work submitted for email at supervisory review Triggered by saving a piece of work that is different flagged to send a pre defined message to milestones another user on FSFN security paperwork This function is not available in the training 1 For automated messages to work properly a valid email must be submitted region Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network 22 View a Tickler from the Desktop gt Advise class to click My Ticklers expando to view the tickler e The name of the case displays with the first date a piece of work is due gt Click the Case Folder icon to view pieces of work and the due dates Create a
3. 27 Introduction to the Florida Safe Families Network access without case assignment If case assignment is made the case information can be edited The amount of case information that can be viewed and or edited varies based on security profiles i When completing a search and locating a case there is view only PPT e Present PPT29 Types of Searches Types of Searches Variable oe Wildcard Precision Gas e Display PPT30 Variable Precision vs Wildcard Variable Precision vs Wildcard Variable Precision Wildcard Enter name as close as Enter only the letters possible that are known and end Adjust search precision by adding a wildcard slider from low to high asterisk Setting the search Asterisk must be the precision high displays last character only the results that are FSFN returns all names exact matches that have letters in common gt Type Seed in last name and Tes in first name gt Uncheck the Date Restricted check box Refer to PG7 Date Restricted Time Values The Search screen refreshes automatically and a search result is found PG page inserted on the following page TG28 e The Date Restricted is designed to limit the size of a search for a specific type of record or action e g a chrono note narrative an educational document a medical record an investigation etc e The intent of this feature is to limit the
4. Manual Tickler gt Click Maintain in the Menu bar gt Click Manual Ticklers gt Click Insert gt Enter a Start Date with the format 0101XXXxX no slashes or dashes Right Click on the Date Field and a Calendar tool is available gt Enter an End Date End date is the last date that the tickler appears on the Desktop and displays on the desk top after the message It can be set as the due date or a true end date No one else has access to the user s manual ticklers gt Enter a Message Pierce Case Plan is due Friday gt Click Save and click Close gt Click Refresh icon on the Banner Bar Click Yes in dialogue box gt Expand the Manual Ticklers expando to see your Manual Ticklers Remove a Tickler from the Desktop gt Click Maintain in the menu bar gt Click Manual ticklers and click the completed box gt Click Save and Close gt Refresh your Desktop gt Expand your Manual Ticklers expando and you will see the tickler has been removed Delete a Manual Tickler gt Click Maintain in the menu bar gt Click Manual ticklers You will need to create another tickler to complete the delete tickler process gt To delete a tickler that will not be re used click Delete and click Yes on the pop up screen verifying intention to delete gt Click Save gt Click Close gt Refresh your Desktop There are NO ticklers listed under the Manual tickler expando Core 10
5. North Avenue In the additional Search Criteria expand Enter North in the Address field If you search North persons with all three of these addresses are returned Select City in the City drop down If different variation for city name exists in Legacy system forexample Saint Augustine instead of St Augustine type this value in the field next to the City drop down Ex 8th CT 8th ST or 8th Avenue this returns all with without a Prefix or Suffix In the additional Search Criteria expand enter 8th in the Address field lf you search 8th then persons wth all three of these addresses are returned select City in the City drop down If different variation for city name exists in Legacy system for example Ft Lauderdale instead of Fort Lauderdale type this alternate spelling in the field next to the City drop down e TIP Add the street number to refine the search results to specific addresses Provider First Name Last Name search for a Provider in First Name Last Name Format Ex Provider Organization Name Joan Collier Enter first name last name in the Provider Organization Name field TIP You can also search using the provider s first name with asterisk in the Provider Organization Name field Joan Provider with Multiple Names Search for a Provider with Multiple Names e Ex Provider Organization Name Mary and Chris Brantley Enter first name with asterisk in the Provider Organization Name f
6. PPT28 PPT29 PPT30 PPT31 PPT32 Core 100 OR_FSFN_TG_ July 2012 Orientation FSFN FSFN Introduction to the Florida Safe Families Network Objectives What is SACWIS Florida s SACWIS FSFN Supports data reporting to NCANDS The FSFN Case Concept FSFN Terminology Intakes Case Assignment FSFN Terminology Investigations FSFN Terminology cont FSFN Website Hotline Intake and Cl Unit Course Child Investigation Course Ongoing Case Work Supervisory Course Provider Course Reports Course FSFN On Line Security Case Ownership Logging into FSFN Password and Security FSFN Desktop Ticklers FSFN Automated Messages Outliner Expandos Messages amp Links FSFN Search Searching by Case Name Types of Searches Variable Precision vs Wildcard Other Case Types Search Activity vii Introduction to the Florida Safe Families Network Gua e Present PPT1 FSFN Orientation and PPT2 Course Objectives and a review Objectives Orientation Florida Safe Families Network oo ocate emanstrate Computer Instruction Define Explain the gaccess LOB the FSFN concepts amp H SACWIS amp ete the into ESPN FSFN of FSFN N website FSF Functions Assure that all learners have reviewed and signed the Confidentiality Statement and any additional agency specific forms prior to continuing with this training Topic What is SACWIS and FSFN L Materials PPT1 Orientation FSFN PPT2 FSFN Int
7. Safe Families Network Training Direct the class to complete these on line demos at their own pace The list includes demos such as e Forms e Desktop Changes e Meetings e Person Merge and Delete e Unified Home Study Agendas Minutes and Reports e Information regarding helpdesk reports meetings status reports and conference calls Technical Information e Includes information on the system and how to create shortcuts etc FSFN Contacts e Contact DCF Helpdesk 850 487 9400 for assistance with FSFN related issues Direct learners to click on the FSFN Web Based Training Course hyperlink in the Training section of the website Advise learners there is 24 hour availability Refer the class to PG2 FSFN WBT Courses T PG page inserted on the following page TG8 Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network FSFN Web Based Training Courses Hotline Intake and Cl Unit Course procedures for child and adult intake other intake and referral processes e criminal background check Child Investigation Course using FSFN in the receiving unit and for on call schedules e documenting investigative processes and findings for In Home and institutional investigations completing special conditions referrals and child on child assessments Ongoing Case Work Course using FSFW in day to day case work completing Service Referrals documenting service provision Interim Child Screen
8. information Living Arrangements and Out of Home placements creating providers completing the Medical Mental health profile Supervisory Course e using supervisor security profile to transfer cases e closing cases performing the approval process in FSFN managing unit messages and links Provider Course using the Provider module to create service and placement providers updating provider information assigning providers to workers Reports Course using the Business Objects reporting tool interfaced with FSFN to access management performance and financial reports generated from FSFWN data Core 100_OR_FSFN_PG_July 2012 2 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 8 Introduction to the Florida Safe Families Network 3 Display PPT13 18 and review the additional Information regarding these on 23 line courses Hotline Intake and CI Unit Cours Child Investigation Course s te Procedures for Child and Adult K Intakes Using FSFN in the receiving unit amp on call schedules Other Intake and Referral Document investigative processes amp findings am J Processes Complete Special Conditions Referrals and Child on Child Assessments Criminal Background Checks Supervisory Course E Ongoing Case Work upervisory Cou Service Referrals U sin g PRE E provision Use supervisor l z Interim Child Screen security profile Close cases FSFN in informat
9. name of physician and dentist e prescribed medications e medical history Core 100 OR_FSFN_TG_July 2012 30 Introduction to the Florida Safe Families Network any mental health diagnoses Narrative displays case and investigation chronological notes The narrative outliner only displays narratives that have been entered within the last 3 months If the date restricted box is checked Placement Services contains all the placement history for active and inactive children within the case Search Using a Person ID with the Seed Case gt gt gt gt gt gt gt gt gt VV VV VV WV With the Tessa Seed case already expanded Click the Related People Icon Highlight the Person ID number for Seed Daisy Person ID is in parentheses next to the person s name Press CTRL C to copy the Person ID number Click the Person Tab in Search remove any old information Press CTRL V and paste the Person ID into the Person ID Box Click Search or Enter A person returned is Seed Daisy Expand Seed Daisy person icon Return to Case Tab on Search Screen Search Using an Intake Number use the Seed case Click the Intake Icon Write down the Intake Number 2007501092 On the Case Tab in Search remove any old information Enter the Intake Number into the Intake text box Click Search The Seed Tessa case is in the Case Returned group Expand the Seed case folder to review case information
10. of record for Florida and the official case file Tell learners All case work practice and policy must be documented in the FSFN case file Ga Present PPT5 6 FSFN Supports Data Reporting to ay NCANDS National Child Abuse amp FSFN Supports data reporting to Neglect Data System AFCARS Adoption amp Foster Care Source Type of Maltreatment Analysis Reporting System Disposition Report Report of case level data on children characteristics of in out of home care adopted children involved in maltreatment 66 data elements based on safety intakes permanency and well being Victim Perpetrator Child Deaths Characteristics Size of Work Force e Example of an AFCARS data element All active children in a removal episode must have a documented Reason for Removal i e Physical Abuse Inadequate Supervision etc e Example of an NCANDS data element In an Investigation Maltreatment s Perpetrator s must be documented e For further information regarding NCANDS or AFCARS please refer to http www acf hhs gov programs cb systems index htm ncands http www ndacan cornell edu All AFCARS and NCANDS data elements in FSFN are in Red text Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network Topic FSFN Concepts and Terminology WwW Materials e PPT7 The FSEN Case Concept PPT8 FSFN Terminology Intakes PPT9 Case Assignment e PPT10 11 FSFN Terminology Investigations Adv
11. the first initial of the first name with an asterisk in the First Name field to refine the search results This format is also used with Provider search Apostrophe in Last Name Search for a Case with an Apostrophe in the Last Name Ex Last Name O Gene Enter Last Name 1st initial asterisk Last Name 2nd initial with asterisk O G in the Last Name field TIP Add the first initial of the first name with asterisk in the First Name field to refine the search results This is also used with Provider search Intake Number or Historical Investigation Number Search for a Case with an exact Intake number or historical Investigation Number Ex Intake Number 2005 XXAXKX Enter the intake number in the Intake Field TIP To view the complete history for any Case Participant use person search for the participant s displayed within the Case Core 100 _OR_FSFN_PG_July 2012 10 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 33 Introduction to the Florida Safe Families Network Person First Name Last Name search for a Person in First Name Last Name Format Ex Latrice Weaver Enter Last Name in the Last Name field Weaver Enter First Name in the First Name field Latrice TIP To return variations of the first and last name entered set the precision bar to low If either the exact Date of Birth or Date of Birth range is Known the returns can be minimized by entering date in t
12. 0 OR_FSFN_TG_ July 2012 23 Introduction to the Florida Safe Families Network gt Expand the Manual ticklers expando and note that the tickler no longer exists Outliner Expando e Continue with a review of the remaining Outliner expandos by displaying PPT25 Primary Outliner Expandos e Refer class to PG8 9 Outliner Expandos Information for review as you discuss f PG pages inserted on the following pages TG25 27 Primary Outliner Expandos View update assigned cases amp tasks Cases View all cases managed by worker sup T code restricted report on an employee Work related to assigned providers Providers Assigned to workers as they create relative x placements other providers Supervisors only Workers View assigned workers cases amp providers a oT View access work in the approval process or r App ovals approved w n the past 48 hrs Intakes View intakes Hotline or Service Referrals and those not yet called out lined to case A Create a unit message prior to class or during break so learners can view MPPT e Refer the class to PPT26 Messages and Links and provide explanation of a the functions Messages amp Links Notifications From FSFN Project OCF Headquarters Helpdesk System downtime New application functionality Policy program changes e Missing AFCARS Necessary or helpful information i e training bulletins Unit Messages and Links Unit speci
13. 2 16 Introduction to the Florida Safe Families Network FSFN Keyboard Shortcuts Copy Text In the appropriate text box highlight the text using your mouse Hold down the Ctrl and C keys on the keyboard Paste Text In the destination text box place the cursor in the box by single clicking Hold down the Ctrl and V keys on the keyboard Print Screen Instead of selecting Print icon on the banner hold down the Ctrl and P keys on the keyboard FSFN Logoff Instead of selecting Logout icon on the banner hold down the Alt and F4 keys on the keyboard Move to Next Place your cursor in a field on the Field page select the Tab key Move to Previous Place your cursor ina field on the Field page Hold down the Shift key and select the Tab key Select a Check Select the Tab key to navigate to Box the correct check box and then select the space bar to check the desired value Select the Tab key to move to the next field Select Values To highlight a value froma long From Dropdowns drop down list select the first letter of your desired value Select Buttons or Hold down the Alt key and the key Tabs for the underlined letter of the button or tab you want to select Alt S Save Alt C Close Alt Insert Switch From Hold down the Alt and Tab keys FSFN to Other Displays a menu of open Application applications to choose from Holding down the Alt key keep selecting the Tab key until you have selected the page to b
14. Child Welfare Pre Service Training Orientation FSFN Computer Instruction Trainer Guide July 2012 CWC Core 100 OR_FSFN_TG_ July 2012 PLEASE NOTE Access to FSFN person or case information must only occur when there is a legitimate business purpose FSFN must not be used to access any of the following Persons or cases in the news or Persons or cases about which you are curious or Persons or information about your own personal case or Persons or cases of family members or Persons or cases of friends neighbors or acquaintances or Any other persons or cases for which there is no legitimate business reason for you to access the information Please use common sense when accessing FSFN if you have any questions about the appropriate use of FSFN please contact your supervisor and or your agency s IT Support personnel The materials for the Child Welfare Pre Service Training curriculum were produced by Florida International University for the State of Florida Department of Children and Families Office of Family Safety 2006 State of Florida Department of Children and Families The materials for the Child Welfare Pre Service Training curriculum were formatted and edited by the Child Welfare Training Consortium at the University of South Florida 2012 Child Welfare Training Consortium at the University of South Florida Core 100 OR_FSFN_TG_July 2012 li Table of Contents ICON K CY ocea aeaa EESE Ee E
15. Core 100 OR_FSFN_TG_ July 2012 31 Introduction to the Florida Safe Families Network Gas e Display PPT32 Search Activity Meredith Gray Elvis Presley Betty Boop Person amp Case Worker amp Person Provider Betty is a foster parent e Direct the class to search for Meredith Elvis and Betty e Instruct class to access the various types of work that have been completed for each search e Direct class to click the various icons and links used in searching for a person provider and worker e Drill down on each icon by clicking the icon to see what pieces of work have been created Remind learners that the blue hyperlinks are the pieces of work that have been created within the FSFN case Refer learners to PG10 13 FSFN Search Tips LP pc pages inserted on the A following pages TG33 36 Core 100 OR_FSFN_TG_ July 2012 32 Introduction to the Florida Safe Families Network FSFN Search Tips Case First Name Last Name Search for a Case in First Name Last Name Format Ex Mary Hodgkins Enter Last Name in the Last Name field Hodgkins Enter First Name in the First Name field Mary TIP To return variations of the first and last name entered set the precision bar to low This format is also used for Provider search Hyphenated Last Name search for a Case with a hyphenated last name Ex Last Name Acorn Squash Enter Last Name hyphen and Asterisk in the Last Name field Acorn TIP Add
16. Families Network is Florida s method of receiving child abuse reports documenting investigations and recording all casework services provided to protect children Florida Safe Families Network contains confidential and privileged information not to be shared with anyone unless authorized as defined in Chapter 39 202 F S Additionally authorized individuals may only access those records for which there is a work related need to know Print Name Signature Position Agency Circuit Core 100 _OR_FSFN_PG_July 2012 4 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 14 Introduction to the Florida Safe Families Network PPT e Display PPT21 Logging into FSFN Logging into FSFN Password amp Security Minimum 6 alpha numeric characters Expires in 45 days Cannot repeat previous passwords Lockout occurs after 3 unsuccessful attempts Helpdesk unlocks accounts resets passwords 800 352 4771 or 850 487 9400 have two failed attempts They need to obtain your assistance prior to f Advise the class to carefully enter passwords and to let you know if they the third attempt as the system freezes upon the third failed attempt Training Site Log In and User Code e Provide learners with their usernames and passwords Each Training Site has different logins An example of a Training FSFN login is username usf1234 password usftraining Each FSFN user has a Login ID and password
17. NEs EEEE Ear EEEE Iv OTE CRAMMER vediesvstavacwerincsdestastinvsineanesawseanstastecansavtaas ai V Introduction to the Florida Safe Families Network csssscsssseseeseseeseseeseneeeeees 1 Topie Whatis SACWIS and FSEN painens e T 1 Topic FSFN Goncepis and TermNOlOG ys a a 3 FORIG FSFNWEDSIIE sassone E E E 5 TORIC gt kLoggnd IMO F SFN are ieee ae ele ae te ale i Gra ool ark an 10 Topit Desktop and BaSic FUNCIONS sscceie ss estetietctcunlecccsiehldeeiadeeb teas geabuSaseebveanteseSaedetekccess 15 LSS TRS VIC WV acasa 37 Core 100 OR_FSFN_TG_July 2012 li Icon Key F Participant Guide pages Time estimate inserted in Trainer Guide Additional Readings Resources Flip Chart sm FSFN Training Region Discussion Activity PowerPoint Presentation PP T Handout Trainer Tips Materials Webpage Video Core 100 OR FSFN_TG July 2012 iv To The Trainer In the FSFN Orientation Computer Course learners are introduced to the Florida s SACWIS project Florida Safe Families Network FSFN Learners are instructed in the process of accessing the system concepts and terminology available resources the desktop and basic navigation and the available search functions within FSFN Learners are also advised of the confidentiality issues Surrounding documentation in the FSFN case file Goals During the FSFN Orientation Computer Course learners will demonstrate how to e Locate and access th
18. der assignments Only workers actively assigned to a case or supervisors acting supervisors w Primary role can update a provider case A Refer learners to the PG4 FSFN Confidentiality Statement erc page is inserted on the follow page TG14 and have all learners sign and return Reiterate to learners that access to FSFN person or case information must only occur when there is a legitimate business purpose FSFN must not be used to access any of the following e Persons or cases in the news or e Persons or cases about which you are curious or e Persons or information about your own personal case or e Persons or cases of family members or e Persons or cases of friends neighbors or acquaintances or e Any other persons or cases for which there is no legitimate business reason for you to access the information questions about the appropriate use of FSFN contact your supervisor 1 Please use common sense when accessing FSFN if you have any and or your agency s IT Support personnel Once the FSFN user has logged into FSFN their activity within the system is tracked Misusing or abusing the FSFN system could result in immediate termination Core 100 OR_FSFN_TG_ July 2012 13 Introduction to the Florida Safe Families Network Confidentiality Statement Please read the following statement and provide your signature in the space indicated Florida Safe Families Network FSFN Confidentiality Notice Florida Safe
19. e displayed Core 100_OR_FSFN_PG_July 2012 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network You may also copy text from word processing documents to FSFN using these steps You may also paste text from FSFN into word processing documents using these steps This action prints the displayed page This action logs out of FSFN system application This places your cursor in the next user entered field This places your cursor in the previous user entered field This selects a checkbox lf the desired value is further down the list you can also use the Down arrow For example since Create displays with the C underlined hold down the Alt and C keys on the Keyboard This allows multiple windows to be open and to quickly toggle between application windows 17 FSFN Quick Reference Tool Help Cases Expando Use this tab to view and update cases assigned to you and the work Search associated with these cases Print screen Providers Expando Use this tab to view and update work related to Providers assigned to Case work you Provider amp Workers Expando work For Supervisors Use this tab to view the Workers assigned to you and Audit the Cases and Providers assigned to your workers X Approvals Expando Use this tab to view and access pieces of work that are in the approval process or have been approved within
20. e FSFN Website e Demonstrate the FSFN desktop and basic functions Knowledge Base Competencies The following Case Management CM Knowledge Base Competencies organized by domain are addressed in Orientation FSFN Professional and Legal Responsibilities Documentation Requirements _ e K6 Confidentiality regulations e K24 The importance of timely accurate case documentation for agency accountability e K25 Multiple types purposes and uses of case documentation e K26 Benefits of formally documenting the case plan in the case record Safety Management Service Planning and Delivery e K42 Applicable federal state and school based regulations and relevant procedures of school systems Structure of the school system and roles of specific school personnel Provision of special educational programs for developmentally delayed and physically disabled students School system protocol and confidentiality issues regarding interacting with children parents teachers and other school related personnel Education rights of children privacy rights of parents regarding school issues Provisions of the Americans with Disabilities Act including Individual Educational Plans and Individuals with Disabilities Educational Act including 409 plans that impact Core 100 OR_FSFN_TG_ July 2012 children in school McKinney Act provisions that impact homeless children in schools The following Protective Investigations Pl Know
21. e Present PPT12 FSFN Website FSFN Website Located on the a Department s intranet http fsfn def state fl us Direct the class to access the website either through Internet Explorer by typing in the URL address in the address bar OR bya designated icon on their Desktop icon Refer the class to PG1 FSFN Website PG page inserted on the following page TG6 and review Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network FSFN Website FSFEN Resources Information FSFN Online Location of training sandbox security forms user profile information e FSFN Reports Contains information about the reports in FSFIN e Training Location of web based training User Guides How Do Guides Job Aids and Site Contacts e User Guides and How Do Guides must be referenced prior to calling the Helpline These demos should be completed by you at your own pace Forms Desktop Changes Meetings Person Merge and Delete Unified Home Study Agendas Minutes and Reports e Information regarding helpdesk reports meetings status reports and conference calls Technical Information e Includes information on the system and how to create shortcuts etc FSFN Contacts Contact information for FSFN personnel workers are never to contact CGI directly Core 100_OR_FSFN_PG_July 2012 1 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 6 Introduction to the Florida
22. eces of work Expandos blue triangles in the outliner section A Ask the class to click on the various expandos as each is reviewed Organize work in outline format each covering a different subject Can be opened to show additional information e Plus Sign not expanded e Minus Sign is expanded Icon symbols appear on the first level when work has been created in that area Selecting the icon symbol expands it to another level Selecting the piece of work takes the user to the screen where the work was completed A Refer the class to PG7 Date Restricted Time Values fr PG page inserted on the following page TG21 Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network Date Restricted Time Values When Date Restricted is checked on the Outliner the work displays according to following timelines Case Expando gt Icon Investigations Special Conditions Referral Assignment Family Assessment Medical Mental Health Narrative Ongoing Services Interim Child Information Only Placement Services Intake Education Missing Child Record Planning Alerts File Cabinet Displays Most recent 24 months Most recent 24 months Assignments for the most recent 1 month Most recent 24 months Most recent 6 months Most recent 3 months No date restrictions No date restrictions for Open Placements Closed placements display for the most recent 24 months except for out of home Place
23. f job classes can make case provider Job Classes s Go approval authority Worker Assignments F Core 100 OR_FSFN_TG_ July 2012 10 Introduction to the Florida Safe Families Network FSFN On Line Security User Groups Determine the user s ability to access pages and reports Determine the user s ability to view create update delete information and to execute approvals of specified pieces of work Made up of one or more security profiles Security Profiles Defines security for one or more system resources and can be pages and or reports Identifies the types of system resources pages reports ad hoc report views that are accessible Allows access to specific FSFN modules and related data Job Classes e Defined in the system with designation if users with a specific job class can make case and provider assignments e Defines the level of approval authority Worker Assignments Defines the specific case or provider that can be updated Not every worker receives FSFN assignments so the assignment of the worker to a unit user group is the minimum requirement to gain access to the system FSFWN associates every authorized user by linking their unique Florida user ID to a corresponding unique FSFN Employee ID The user is associated with one or more worker unit assignments which is associated to a user group with one or more security profiles Each security profile contains the pages that the worker unit assignment can vie
24. fic Generated by supervisor e Unit wide messages amp announcements Deadlines Assignments Meetings e Links to sites e Refer the class to the Viewing Arrow Blue Arrow directly above Unit Messages amp Links e Click Viewing Arrow Expand Right e The Unit Messages and Links are no longer available on the Desktop e Click Viewing Arrow again Undo Expand and the Unit Messages and Links appear on the Desktop again Core 100 OR_FSFN_TG_ July 2012 24 Introduction to the Florida Safe Families Network Outliner Expandos Information Outliner Expandos Cases Used to view and update assigned cases and associated work tasks Displays all cases managed by a worker and or supervisor Case Name Case Type Most Recent Investigative Subtype Case Status Most Recent Intake Received Date County Case Address Displays and provides access to all case work by subject area in reverse chronological order including case activity notes by work subject in the following order Related People Intakes Remaining Case Work Categories in alphabetical order T code restricted report on an employee Providers work related to assigned Providers Workers have providers assigned as they create relative placements or providers created for institutional investigations Worker Supervisors only Supervisors can view their assigned workers and assigned cases and providers Only on Supervisor s desktop Approval
25. g mistreated licensed setting public school by caretaker in etc and is being mistreated by an employee Child on Child Sexual Abuse Referral sexual Foster Care Referral issues in licensed setting by a child Advise learners that they are exposed to examples of all of the above their training Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network Organizals we Narrative throughout the curriculum as well as during the field component of FSFN Terminology cont Leng Arrangement In Horne Cases e judkial and Non Judicial Out of Home approved and or lkensed out of home rare ons individuals thal offer placement lrealment hiki haved serene Any person acthve or inactive in the investigation or case includes all types of notes chilkd adull erevligabor special conditions cave e lega InGepencenmt ining Provider Narratves are ender display veder the provider s expand People cleared to access case specific information and are rcspondis lor Case manager tigation aed wed prowder work and wm wey other related services Topic FSFN Website f Materials e PG1 FSFN Website e PG2 FSFN Web Based Training WBT Courses e PPT12 FSFN Website e PPT13 Hotline Intake and Cl Unit Course e PPT14 Child Investigation Course e PPT15 Ongoing Case Work e PPT16 Supervisory Course e PPT17 Provider Course e PPT18 Reports Course Gas
26. he DOB or Date of Birth range field Hyphenated Last Name search for a Person with a hyphenated last name Ex Last Name Bennett Crowe Enter Last Name hyphen and Asterisk in the Last Name field Bennett TIP Add the first initial of the first name with an asterisk in the First Name field to refine the search results Apostrophe in Last Name Search for a Person with an Apostrophe in the Last Name Ex Last Name Brien e Enter Last Name in the Last Name field O Brien e Set the precision tab to high OR e Enter Last Name and Asterisk in the Last Name field O Brien Set the precision tab to high Enter Last Name 1st initial asterisk Last Name 2nd initial with asterisk O B in the Last Name field TIP Add the first initial of the first name with asterisk in the first name field to refine the search results Core 100 _OR_FSFN_PG_July 2012 11 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 34 Introduction to the Florida Safe Families Network Exact Social Security Number Search for a Person with an exact Social Security Number Ex Social Security Number XAXX XX XXAX Enter the Social Security Number in the 1D field TIP To view the complete history for any Case participant use person search for the participant s displayed in the Case Partial Address search for a Person by partial address Ex North St North Street or
27. ield e TIP You can search using Mary and in the Provider Organization Name field Core 100 _OR_FSFN_PG_July 2012 12 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 35 Introduction to the Florida Safe Families Network Phone Number Search for a Provider by Phone Number Ex Phone 8503238244 e Enter provider s phone number in the appropriate field Provider Type and City Search for a Provider by Provider Type and City Ex Provider Type Service City Apalachicola Enter Provider Type and City in the appropriate fields Provider Type and Zip Code search for a Provider by Provider Type and Zip Code e Ex Provider Type Service Zip Code 32311 e Enter Provider Type and Zip Code in the appropriate fields Address Search for a Provider by Address e Ex Provider Address 2234 Mahan Drive Tallahassee e Enter Street Address and City in the appropriate fields Worker First Name Last Name search for a Worker in First Name Last Name Format Ex Jessica Bradshaw Enter Last Name in the Last Name field Bradshaw Enter First Name in the First Name field Jessica Worker Identification Number search for a Worker using their Worker Identification Number e Ex 1504095 e Enter Worker Identification Number the number in parentheses to the right of the worker s name in the Worker ID field 1504095 Core 100 _OR_FSFN_PG_July 2012 13 Int
28. ion to transfer cases Living arrangements amp Out Day to of Home placements Day Case Create provider pide Manage Work Complete Medical Mental asin on unit Health profile messages p TESEN and links e Provider Course Reports Course 7 k Use provider module to pra service amp placement Use the PEA E Business access management Objects performance and Update provider information reporting financial reports tool generated from FSFN interfaced data a with FSFN to Assign providers to workers Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network Topic Logging into FSFN Materials PG3 FSFN On Line Security PG4 FSFN Confidentiality Statement PPT19 FSFN On Line Security PPT20 Case Ownership PPT21 Logging into FSFN Refer learners to the On Line section of the FSFN website to access the FSFN Training Sand box The computers should have the site as a Desktop icon Identify the icon for the learners Advise the class that security is necessary to ensure that only authorized users have access to the information required to perform the work related to their job class Gas e Display PPT19 FSFN On Line Security and discuss This Information is also on PG3 FSFN On Line Security PG3 page inserted on the following page TG11 User Groups Sets ability to view create update delete amp execute specific work approvals E Niosecontspectersmmoddlas Defines i
29. ise learners of the terms used by FSFN Ga e Present PPT7 The FSFN Case Concept The FSFN Case Concept ie Intake Assignments ia ge The FSFN case Family Assessment is the umbrella container of all Child Interim Screen Investigative amp Narrative a r Medical Mental Ongoing Health Services Case Management TOREN Tasks income Eligibility jucation Planning Legal Gua e Present PPT8 FSFN Terminology Intakes aq FSFN Terminology Intakes Relinquished Special Service Infant Request Conditions Referrals peaa Caregiver iversion DJJ chid on chia G re Reinstated Intakes e Intakes created for calls received by the abuse hotline e Intakes requiring investigation are forwarded to the Cl Criminal Intelligence Unit of the hotline for completion of criminal background checks Advise learners that they must learn their specific agency process regarding criminal background checks Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network o Case Assignment Display PPT9 Case Assignment More than one intake may be linked to a case Pls receive intake and create an investigation Intake Investigation s are the same different than the case ID Display PPT10 11 FSFN Terminology Investigations FSFN Terminology Investigations Investigations Investigations no maltreatment assault on a child Institutional Child is in In Home Child is bein
30. ledge Base Competencies organized by domain are addressed in Orientation FSFN Child Protection Foundations K3 Knowledge of federal and state confidentiality regulations Planning and Teaming K46 Knowledge of the role of the protective investigator to have primary responsibility for gathering assessing understanding integrating documenting and communicating critical information throughout the investigation to all essential parties in order to ensure informed decision making K47 Knowledge of which individuals parties protected information can be shared Course Objectives FSFN Introduction to the Florida Safe Families Network Define SACWIS and FSFN Explain the concepts and terminology of FSFN Locate and access the FSFN Website Log into FSFN Demonstrate the FSFN Desktop and Basic Functions Val Participant Materials e PG FSFN Website e PG2 FSFN Web Based Training WBT Courses e PG3 FSFN On Line Security e PG4 Confidentiality Statement e PG5 FSFN Keyboard Shortcuts e PG6 FSFN Quick Reference Tool e PG7 Date Restricted Time Values e PG8 9 Outliner Expandos Information e PG10 13 FSFN Search Tips e PG14 15 Crossword Puzzle Core 100 OR_FSFN_TG July 2012 vi Ga Visual Aids PowerPoint Slides PPT1 PPT2 PPT3 PPT4 PPT5 PPT6 PPT7 PPT8 PPT9 PPT10 PPT11 PPT12 PPT13 PPT14 PPT15 PPT16 PPT17 PPT18 PPT19 PPT20 PPT21 PPT22 PPT23 PPT24 PPT25 PPT26 PPT27
31. me e Type of Case Investigation e Case Status and Status Date Open e The Primary Worker and unit information e The Case Address MPPT e Display PPT31 Other Case Types Other Case Types oT Out of Town Inquiry Judicial In Rae ICPC Hann Caricas Investigation Out of Home okHome Post Adoption Court Services Ordered Voluntary Subsidy Only Services Referral Young Adults Special Formerly in Condition Foster Care Age 18 22 Advise the class to click on each icon as you discuss the information in i When expanded the Seed Tessa case displays the following icons each Related People displays all members of the case Intakes displays intakes abuse reports that have been accepted by the hotline Assignment displays all assigned workers Interim Child Information displays hyperlinks allowing access to child information The Interim Child Icon is present for many cases however it has been replaced with new functionality and the Interim Child Information is no longer updated The Interim Child Hyperlinks which are disabled are view only and consist of eligibility legal status goal judicial review and adoption factors Investigation displays a blue hyperlink allowing access to the PI case investigation documentation Medical Mental Health displays hyperlinks associated with each case participant e Medical and mental health information must be obtained for any case participant including e
32. ments with an Ending Reason of Placement Made in Error These do not appear in Date Restricted view but display when Date Restricted is unchecked Unassigned work for the most recent 12 months Work for the most recent 6 months Missing Child Record information until the record is closed or until it expires system automatically sets expiration date to 18 years from date of final approval Work for the most recent 24 months Alerts created for case participants until the Alert is closed or expires ls a red A over the case icon expando while an active Alert exists for the case System generates a view only alert when a Missing Child Record is created and approved Documents scanned into FSFN for the case case participants for the most recent 12 months Core 100 _OR_FSFN_PG_July 2012 ri Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network 21 Review the information pertaining to the timeframes for date restricted data This feature is discussed and explained further in the upcoming Search Activity Ticklers Ticklers designated by a feather To do lists or reminders for work needing completion and upcoming activities events associated due dates First expando displayed upon logging into FSFN is already expanded to show expandos e My Ticklers e Manual Ticklers e Escalated Ticklers Gas e Display PPT23 Ticklers
33. on the FSFN website train users on the functions of FSFN What a foster parent is considered in FSFN Who to contact if you get locked out of FSFN icon that represents chronological notes The case is created when this Is called into the Hotline Who has access to create unit messages and links The FSFN Desktop consists of Banner Bar Menu Bar and Messages amp Links VVhat ticklers serve as The second expando on the Desktop outliner One of 4 ways you can search in FSFN One of the 2 types of searches The menu bar consists of maintain utilities and help The Related People icon lists case A case is usually named after the A blue word that turns red when you hover over it CNTRLV Core 100 _OR_FSFN_PG_July 2012 15 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 39 Introduction to the Florida Safe Families Network
34. roduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 36 Introduction to the Florida Safe Families Network Let s Review e Direct learners to complete the FSFN Orientation Crossword Puzzle located on PG14 15 PG pages inserted on the following pages TG38 39 e Below is a completed crossword puzzle to be used as a key for review n Bn G B m elea la h leLr lolum o ln Ga D p o M N elrlolv li lole In M E loes ik n nao Hannon M G Tutt alk le Blulelelalvii sloln ao e Review information covered in the computer course and answer any and all questions posed by the learners e Remind the class that there are additional computer courses throughout the training to allow additional navigation guidance and practice Core 100 OR_FSFN_TG_ July 2012 37 Introduction to the Florida Safe Families Network Crossword Puzzle Core 100 OR FSFN PO July 2012 14 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_July 2012 38 Introduction to the Florida Safe Families Network Crossword Puzzle Questions Across The blue triangles in the outliner sections An asterisk in Search Florida s SACWIS FSFN supports the reporting of data to the AFCARS and 7 How automatic messages are received Where spell check is located The most utilized function in FSFN You can access Web Based Training courses in this section of the FSFN website Icon that represents a tickler The online demos
35. roduction to the Florida Safe Families Network Objectives PPT3 Whatis SACWIS PPT4 Florida s SACWIS PPT5 FSFN Supports data reporting to Gua e Present PPT3 What is SACWIS T What is SACWIS Statewide Automated Child Welfare Information System Federal initiative to More effective case management rarse stata PE bia track children PPI Comprehensive case management tool that supports practice Case Management serves as electronic case file for System children amp families served by agencies e FSFN is Florida s Statewide Automated Child Welfare Information System SACWIS e SACWIS allows states to remain in compliance with state and federal requirements Core 100 OR_FSFN_TG_ July 2012 1 Introduction to the Florida Safe Families Network Gas Present PPT4 Florida s SACWIS cE Florida s SACWIS Florida Time efficient case oe management tool Safe Receives all child abuse eee intakes ooo EA documentation Review the following bullets to provide learners with a better understanding of FSFN FSFN e stands for Florida Safe Families Network e isa tool to help keep children safe and achieve permanency e enables all agencies to work together to improve children s lives by providing tools to enhance the quality of case management e is acomprehensive automated case management tool supporting best practice e integrates various aspects of case practice in a single statewide system e is the official system
36. s Used to view and access work that Is in the approval process or has been approved within the past 46 hours Used to store display required approvals and related actions Displays work items generated by the User for which approval has been requested as well as those requiring review for approval by the user Intakes Used to view intakes created by a worker Hotline or Service Referrals Displays intakes that have not been called out and or linked to a case Core 100_OR_FSFN_PG_July 2012 8 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 25 Introduction to the Florida Safe Families Network Lists Child Intakes Adult Intakes Special Condition Intakes service Referrals Person Provider Inquiries Intake type Intake Name Date the Intake was created Worker who created the Intake Designated Response Time Call Records Automatically created when information captured in Phoenix is pushed to the Web Service through the Phoenix interface Provided to minimize the Hotline counselor s workload when received call is certain type i e hang up message etc The Hotline counselor creates an Intake page and links the Intake to a Case for those screened Out calls that don t meet criteria for a report Core 100 _OR_FSFN_PG_July 2012 9 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 26 Introduction to the Florida Safe Families Network Search Ga
37. s e Refer the class to PPT27 FSFN Search FSFN Search PERSON Person Demographics date of birth social security age range gender etc CASE Case ID Intake Investigation number or Case Name 4 ways to search in FSFN PROVIDER Provider name amp the county they reside in or provide service WORKER Access cases providers assigned to a specific worker Gua e Display PPT28 Searching by Case Name and advise class of the E naming convention used for searching Searching by Case Name All cases except ICPC conform to a standardized naming convention order Birth adoptive mother s name if no mother name after birth adoptive father If no mother or father name after relative involved as primary caregiver at time of case initiation If no parents or relatives name after oldest child e An ICPC case name after caregiver residing in Florida Search Instructions There are 2 ways to search e Banner bar Search Menu bar Utilities and Search Click Search in the Banner bar You will conduct a Case Search the first Search Tab Ask class to type in case name Last name Seed first name Tessa Move Search Precision to High Click Search VV VV V You are having the class purposely misspell the last name to demonstrate a validation error A A dialog box displays Validation Errors No matching data found gt Click Close Core 100 OR_FSFN_TG_ July 2012
38. the last 48 hours Refresh Log out Error 6000600086 f_ Florida Safe Families Network Windows Internet Explorer 5 lt A e http lff sfn trairing dcf state fl us fisacwissLOGON do We Be rorida sete remiies Network Florida Sate Fariities Network Create Maintain Utiites Hep Supervisor A Eichler s Desktop 2101 HILLS HCSO W I Date Restricted M Participant Vw Banner Bar WH Tickers gt My Ticklers gt Manual Ticklers gt Escalated Ticklers D Cases gt Providers Your Name Unit gt ani and District This Area gt Intakes Menu Bar Unit Messages and Lin Messages and Links Uncheck Date Restricted to see complete prior history Expandos P y Trusted sites A 100 a 2 Microscft gt Wine row gt Florida Safe F 7 2 26 CR Core 100 _OR_FSFN_PG_July 2012 6 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 18 Introduction to the Florida Safe Families Network Desktop Instruct the class to start clicking on Banner Bar and Menu options as you discuss each function Banner Bar Refer the class to the Banner Bar and provide explanation of the functions e Banner Bar provides buttons to launch work common to any window in the system Case Work to create pieces of work within the case Financial Work allows financial staff access to create financial work in the case Provider work to maintain or update a provider record in the s
39. time and the volume of documents pulled as a result of a search e This is used when you only want recent information such as case work within the most recent 6 months e f you do not want to limit the timeframe of the search uncheck the Date Restricted box to remove the limits and search the entire life of the case Core 100 OR_FSFN_TG_ July 2012 28 Introduction to the Florida Safe Families Network gt Florida Safe Families Herwork Windrea Internet Explorer i ee ee PR me a a ia Wr YB rise Sale Fondas Meberork ee J m par T i a a T ee N oe ee ee gt el Hiarida Sale TAHTHITES IMELVVOTK Cm Wierke mr Proser Work lt gt Searcy C4 Reiesh Prt J He 7 lagout i L a Tpere H trn Pidie Help FSEM Moveages and Linke Banner Bar SF Tickiers gt My Tickiers gt ao ee Menu Bar Unit Messages and Linky be Escalated Tickers b Catet Prowsers be workers Your Name Unit b ai and District This Area gt Intakes Outliner Messages and Links Uncheck Date Expandos Restricted to see complete prior history EJ Macross Windows Med fed macsot Pow Core 100 OR_FSFN_PG_ March 2012 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network gt Inthe Cases Returned Group box gt Expand the Seed Tessa case the yellow case folder e Explain and direct class to the information under case na
40. w and or modify Employee Definition The employee definition contains specific information about the individual employee Login ID Work contact information Unit assignments Job class vecurity user group Core 100_OR_FSFN_PG_July 2012 3 Introduction to the Florida Safe Families Network Core 100 OR_FSFN_TG_ July 2012 11 Introduction to the Florida Safe Families Network Florida User ID and FSFN Employee ID e FSFN associates every authorized user by linking their unique Florida user ID to a corresponding unique FSFN Employee ID e The user is associated with one or more worker unit assignments which in turn is associated to a user group with one or more security profiles e The employee definition contains specific information about the individual employee Login ID Work contact information Unit assignments Job class Security user group Core 100 OR_FSFN_TG_ July 2012 Introduction to the Florida Safe Families Network 12 FSFN Displaying this information in a classroom setting may be a i Management reports reflect real data from the production region of violation of learners confidentiality and that of their coworkers The FSFN training curriculum was developed for training region functionality and live data from the system is not to be incorporated into the curriculum Gas e Display PPT20 Case Ownership Case Ownership Controls Access eSecurity restrictions are tied with your case or provi
41. ystem Search to search for a case person provider worker Refresh resets the FSFN Desktop modifications made to the case are available Print performs a print screen of the active page Spell check initiates the spell check function available on all pages where narrative text boxes exist Audit opens the audit pop up page not available on the desktop but available on most other pages Handbook links users to DCF Policy and Procedures not available on the outliner but available on pages where narrative text boxes exist Help displays the help topic for the active page Logout logs the user out of the FSFN application Menu Bar Review the Menu Bar and provide explanation of the functions Menu Bar provides menus to create and maintain work in FSFN as well as menus for utility and Help Pages e Directly below the Banner bar e Provides dropdown menus to create and maintain work in FSFN Create Maintain Utilities Help Core 100 OR_FSFN_TG_ July 2012 19 Introduction to the Florida Safe Families Network Refer learners to the Outliner and provide explanation of the functions Outliner Worker s name and unit appears underneath the Menu Bar Most often used area on the Desktop Due to potential overload of data has two possible views e Date restricted displays the last 30 days of work in the Outliner e Participant View displays the work in the Outliner by case participant instead of by pi
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