8.8.0.8881_TL_CXUpgr..
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1. IBM Tealeaf CX Version 8 Release 8 December 2013 IBM Tealeaf CX Release Notes all Note Before using this information and the product it supports read the information in Notices on page 11 This edition applies to version 8 release 8 modification 0 of IBM Tealeaf CX and to all subsequent releases and modifications until otherwise indicated in new editions Copyright IBM Corporation 1999 2013 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 8 8 Release Notes Latest versions TENE E Required PCA Build browscap and WURFL public standards Supported browsers Supported languages Tealeaf license keys Removed features Tealeaf CX Platform cxImpact cxOverstat Copyright IBM Corp 1999 2013 OF RWWWNNNH Chapter 2 Build notes Release 8 8 general availability 8 8 0 8845 build issues Release 8 8 0 8859 Fix Pack 1 Interim fix 0001 Build 8 8 0 8864 Release 8 8 0 8881 Fix Pack 2 Notices Trademarks i We fu Privacy Policy Considerations oo d M 11 d iii iv Tealeaf CX IBM Tealeaf sCX Release Notes Chapter 1 8 8 Release Notes This section contains the general Release Notes for Release 8 8 of the IBM Tealeaf CX platform For more information about individual items that are resolved in each build available in t2. Profile Editor to make Replay Rules changes directly from Browser Based Replay You can use the Rules Profile Editor to view your list of existing rules You can add rules delete rules edit rules rename rules and view properties You can also edit the raw XML for the rules and view the rules history MobileMod Rule was added to Browser Based Replay Rules MobileMod Rule corrects the dimensions of mobile devices that are based on user agent information during Replay DisableRendererImageLoading is a new setting available in the Replay Server When set to 1 DisableRendererImageLoading stops an image from loading during replay rendering to improve performance If this setting is enabled the FakeImagesOnRender setting is disabled This setting can be configured through TMS Bug fixes This fix pack contains a Heartbleed security vulnerability fix for IBM Tealeaf products For CX Passive Capture Application Heartbleed security vulnerability fix refer to the CX Passive Capture Application Heartbleed patch Yearly reports were not correctly sorted in the Report Builder when the selected date range crossed years and the report was filtered with Year dimension There was a SocketReadError in the Replay Server and Search Server logs cxOverstat overlays failed to load on mobile session when Resize Replay Pane to Match Session was selected Browser Based Replay displayed the menu vertically during replay because the CSS did not load TCL based
3. notice and consent where appropriate IBM requires that Clients 1 provide a clear and conspicuous link to Customer s website terms of use e g privacy policy which includes a link to IBM s and Client s data collection and use practices 2 notify that cookies and clear gifs web beacons are being placed on the visitor s computer by IBM on the Client s behalf along with an explanation of the purpose of such technology and 3 to the extent required by law obtain consent from website visitors prior to the placement of cookies and clear gifs web beacons placed by Client IBM on Client s behalf on website visitor s devices For more information about the use of various technologies including cookies for these purposes See IBM s Online Privacy Statement at http www ibm com privacy details us en section entitled Cookies Web Beacons and Other Technologies Notices 13 14 IBM Tealeaf CX IBM Tealeaf sCX Release Notes Printed in USA
4. session agents crash with the error Could not execute Script lt scriptname gt can t find package base64 at line It was caused when the upgrader put incorrect files down in the tealeaf Rules Scripts Lib folder Licensing errors occurred when SesnPdf exe ran cxVerify could not create the pdf on Sessions with Images jobs The tools menu option Create Viewer Exe with Session Attached was disabled It was caused when the RTV installer did not copy RealiTea exe along with the RealiTeaPRO version In IE 11 the Report Builder page landed in a long running javascript error When an X axis spanned a year that was separated by Months and you also chose Month for your Y an error occurred JavaScript was not stripped from the iframe content during Replay in Browser Based Replay which caused the alert box to pop up Directory contents on the Portal and Reporting server could be viewed using a browser Functionality in the IBM Tealeaf Portal that should be hidden was visible to users It was possible to download arbitrary files during the web application phase of testing Chapter 2 Build notes 9 10 IBM Tealeaf CX Tealeaf sCX Release Notes Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currentl
5. BM Tealeaf CX Configuration Manual IBM Tealeaf CX Installation Manual IBM Tealeaf CX Database Guide IBM Tealeaf CX Event Manager Manual cxImpact New choices in Browser Based Replay Options Menu The Options Menu of Browser Based Replay now includes an option to download the session as a TLA file In Use Default Page Name in List you can choose between Show URL Show TLT URL and Show Page Title When enabled you can view and apply suggested rules for a Microsoft AJAX based session with Suggest Rules Last First Rendering On the Toolbar in BBR you can jump to the last and first available hits in the session Page Load Details timings In the Page Load Details IBM Tealeaf provides a bar graph in red to show a relation to how much time a resource took to be requested and received Cached back pages In the Navigation pane pages that are followed by an asterisk and a number in parenthesis for example 110 indicate that a cached back page was hit The number in parenthesis is the previous page hit 4 IBM Tealeaf CX IBM Tealeaf sCX Release Notes Open URL and Copy URL From the Navigation List there are new options to open the selected URL in a browser or to copy the URL to your clipboard Annotations You can add annotations in BBR sessions that are visible by other users On demand Rendering Replay Server Setting There is a new setting in the Replay Server that enables on demand rendering When enab
6. POSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Copyright IBM Corp 1999 2013 11 12 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Licensees of this program who wish to have information about it for the purpose of enabling i the exchange of information between independently created programs and other programs including this one and ii the mutual use of the information which has been exchanged should contact IBM Bay Area Lab 1001 E Hillsdale Boulevard Foster City California 94404 U S A Such information may be available subject to appropriate terms and conditions including in some cases payment of a fee Th
7. ame resizing clear the Resize frame to match session selection Bug fix Browser Based Replay does not enable scrolling events During a replay session you cannot see exactly what the users of the web site are viewing The replay frame now scrolls down to duplicate any scrolling performed by the user Release 8 8 0 8881 Fix Pack 2 8 IBM Tealeaf 8 8 0 8881 Fix Pack 2 includes all the patches previously released since 8 8 0 8859 This fix pack is a full IBM Tealeaf system upgrade that can be used to upgrade any IBM Tealeaf system 7296 and later versions Like with any other full IBM Tealeaf system upgrade all machines in the IBM Tealeaf environment should be upgraded to the same version This fix pack supports browscap csv version 5026 and WURFL version db scientiamobile com 2014 04 20 00 47 40 If the WURFL version in the Tealeaf System folder is older you can manually update this version by copying the file from Configuration Files to the TealeafNSystem folder and run Wurfl2Csv exe IBM Tealeaf CX IBM Tealeaf sCX Release Notes For installation of IBM Tealeaf refer to IBM TealeafCX Installation Manual Included in the IBM Tealeaf CX Release Notes is a list of new features and issues that are addressed in the build There are also a number of issues that were addressed but not included in this list New features Edit Rules Profile is a new feature in the Browser Based Replay Options menu You can now use the Rules
8. ation in Alerts cfg was lost after IBM Tealeaf is upgraded to IBM Tealeaf 8 8 BBR occasionally fails when you play three or four sessions Using the Manage Servers screen to change the host name of the Replay Server caused the host name of the Canister Search Server to change Interim fix 0001 Build 8 8 0 8864 Installation Requirements Note The interim fix 0001 Build 8 8 0 8864 supports upgrading from IBM Tealeaf release 8 8 0 8859 The ability to capture scaling is connected to UI hit events CX UI Capture SDK implementation is required Scaling is only done on pages where UI hit events exist A CX Mobile license is also required The Client State Load Orientation and Resize UI Events must be enabled The events can be enabled in the CX UI Capture SDK JavaScript library for capturing and in the portal under TMS for replaying Set the value to 1 to enable To install this interim fix see Installing Patches in the IBM Tealeaf CX Installation Manual Support for Responsive Web Design Applications Browser Based Replay now supports Responsive Web Design applications The capture library can detect user agent and screen size When replaying a session in Replay the frame changes size and scales based on the actions of the user The screen size is now displayed in BBR along with extended user agent information This feature is enabled when the Resize frame to match session option is selected in the BBR menu To disable fr
9. e licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement IBM International Program License Agreement or any equivalent agreement between us Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products All statements regarding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples
10. his release see Chapter 2 Build notes on page 7 For more information about Release Notes for the IBM Tealeaf CX Passive Capture Application see IBM Tealeaf Release Notes Passive Capture Application For more information about Release Notes for IBM Tealeaf CX UI Capture j2 see IBM Tealeaf UI Capture j2 Release Notes For more information about Release Notes for IBM Tealeaf CX Mobile Android Logging Framework see IBM Tealeaf Android Logging Framework Release Notes For more information about Release Notes for IBM Tealeaf CX Mobile iOS Logging Framework see IBM Tealeaf iOS Logging Framework Release Notes Note IBM Tealeaf CX Release 8 introduces a redesigned event and reporting data model and a number of new or redesigned features to support it The design of events and steps to create them and the report building tools were redesigned Customers who are upgrading from a pre Release 8 0 version are encouraged to review the Migration page first See Migration to CX Release 8 in the IBM Tealeaf CX Upgrade Manual Latest versions Table 1 Latest Versions Product Version As of Date IBM Tealeaf CX and related 8 8 0 8845 8 1 2013 products IBM Tealeaf Passive Capture 3620 8 1 2013 Application IBM Tealeaf UI Capture j2 3 0 8 1 2013 IBM Tealeaf Tealeaf Android 8 8 1 11 8 1 2013 Logging Framework IBM Tealeaf Tealeaf iOS Logging 8 8 1 7 8 1 2013 Framework Note A Customer Sup
11. include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental COPYRIGHT LICENSE This information contains sample application programs in source language which illustrate programming techniques on various operating platforms You may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written These examples have not been thoroughly tested under all conditions IBM therefore cannot guarantee or imply reliability serviceability or function of these programs The sample IBM Tealeaf CX IBM Tealeaf sCX Release Notes programs are provided AS IS without warranty of any kind IBM shall not be liable for any damages arising out of your use of the sample programs Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corp registered in many jurisdictions worldwide Other product and service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Privacy Polic
12. latest released user agents may not be reflected in your user agent data For more information on updating your version of Browscap see Browscap project hosted in a new location After installation or upgrade Tealeaf recommends updating your local installation to the latest version of the following standards These standards are used by Tealeaf for detecting user agent information in requests submitted to your applications Note These public standards must be downloaded and installed in your Tealeaf solution Tealeaf recommends updating your local versions of these standards on a periodic basis Table 2 browscap and WURFL public standards Standard Used for Documentation Link browscap Detection of fixed desktop user Maintaining the CX System in the agents IBM Tealeaf CX Installation Manual WURFL Detection of mobile user agents Maintaining the CX System in the Note WURFL applies to IBM Tealeaf IBM Tealeaf CX Installation Manual CX Mobile license only Note A recent major upgrade has been published of the browscap public standard Tealeaf recommends acquiring this new version of the public standard Supported browsers For more information about the current browsers and versions supported for accessing the Tealeaf Portal see Logging in to the Tealeaf Portal in the IBM Tealeaf cxImpact User Manual 2 IBM Tealeaf CX Tealeaf sCX Release Notes Supported languages The IBM Tealeaf CX platfo
13. led only the current page and the page following are rendered until another page is requested This provides better multi user performance cxOverstat New Form Analytics and Link Analytics features The following features are added or changed in the Form Analytics and Link Analytics reports that are available with a licensed version of IBM TealeafcxOverstat version 8 release 8 Changes to Form Analytics reports include Reports can be reordered by dragging form field up or down in the report list The ordering of the form fields are updated in each tab of the report The ordering is maintained until you end your Tealeaf session Anew Form Funnel tab is available in the report Form Funnel adds the ability to track where a drop off occurs from one form field to another The total completion and the drop off rates are displayed at the bottom of the report This feature replaces the Drop Off tab in previous versions of IBM TealeafcxOverstat Anew Repeats tab is available in the report This tab displays a count of how many times a user places the cursor within each field on the form including clicking in the field and tabbing in the field This count does not include the first time that a user places the cursor in the field A high number of repeats for individual field might indicate a problem with that field Changes to Link Analytics reports include Reports are redesigned to make them easier to read and use H
14. more information about managing license keys for earlier versions of Tealeaf software see Managing Your Tealeaf License Key Removed features The following features are no longer available in Tealeaf software as of version 8 release 8 Below you can access documentation for version 8 7 of these features Note The following features are not available in version 8 release 8 software Note You might need to configure access to documentation in your Tealeaf support account See Configuring Permissions in viaTealeaf Table 3 Removed Features Product Feature Description Release 8 7 documentation Tealeaf SQL Server 2005 is no longer See IBM Tealeaf CX Configuration CX supported Manual IBM Tealeaf CX Installation Manual and IBM Tealeaf Database Guide at http community tealeaf com Chapter 1 8 8 Release Notes 3 Table 3 Removed Features continued Product Feature Description Release 8 7 documentation Tealeaf Windows Server 2003 is no longer See IBM Tealeaf CX Configuration CX supported Manual IBM Tealeaf CX Installation Manual and IBM Tealeaf Database Guide at http community tealeaf com Tealeaf CX Platform IBM Tealeaf CX version 8 release 8 includes the following updates Support for SOL Server 2012 Support for Windows Server 2012 New IBM Tealeaf CX installer with multilingual support For more information about IBM Tealeaf CX see I
15. over rates average hover time hover to click rates and average hover to click time is now tracked and is displayed in the report When viewing the click rate the top five clicks are represented by highlighted push pins When viewing the hover rate the top five hovers are represented by highlighted push pins Push pins no longer cover each other when they are first displayed on the screen The Click Rate view uses highlighted push pins to represent the top five items with the most clicks The Hover Rate view uses highlighted push pins to represent the top five items with the most hovers For more information about using Form Analytics and Link Analytics see the IBM Tealeaf cxOverstatUser Manual Chapter 1 8 8 Release Notes 5 6 Tealeaf CX IBM Tealeaf sCX Release Notes Chapter 2 Build notes This section contains release notes pertaining to the individual official builds available for this release Included in these notes is a list of issues that are addressed in the build as well as new features and any dependencies Note Tealeaf recommends upgrading to the latest available build for any release whenever possible Release 8 8 general availability Tealeaf version 8 8 0 8845 Release Date August 2 2013 Dependencies Customers can upgrade to 8 8 0 8845 from 7 X before 7 2 12 7296 by upgrading to 7 2 12 7296 and then upgrade to 8 8 0 8845 Customers upgrading from older 7 X build need to upg
16. port account is required for latest versions of IBM Tealeaf CX and IBM Tealeaf CX Passive Capture Application For more information please contact http support tealeaf com Notes on IBM Tealeaf CX build numbers At the bottom of each Portal page you can see the full build number for the installed Portal as a series of four numbers A B C DDDD e Major release number For Release 8 8 this number is always 8 B Minor release number For Release 8 8 this number is always 8 e C Official build number of the release This number indicates the number of official builds that have been published for the release for example for Release 8 8 Copyright IBM Corp 1999 2013 1 DDDD The unique build number Note When contacting IBM Tealeaf Customer Support please have the unique build number available Required PCA Build Note PCA Build 3620 or later is required for Release 8 8 or later See Release Notes PCA Build 36xx in the IBM Tealeaf Release Notes Passive Capture Application See Passive Capture Application Manual in the IBM Tealeaf Passive Capture Application Manual browscap and WURFL public standards Note 01 14 2013 Recently the owner of the Browscap project has stopped supporting the project This Advisory provides the location of the new owner and how to update your local system with the new version of Browscap If you have not been able to update your instance of Browscap for some time the
17. rade to 7 2 12 7296 before moving to 8 7 0 8845 Note Before you begin upgrading verify that your system is properly sized for Release 8 8 as the system requirements changed 8 8 0 8845 build issues The following issues are known issues of the 8 8 0 8845 build When installing the Transport HBR option the dialog that asks for the processing servers is missing Therefore the HBR child pipeline configuration files are not automatically created as they were in previous versions It is necessary to manually create these files RTV does not support Windows XP Release 8 8 0 8859 Fix Pack 1 IBM Tealeaf 8 8 0 8859 Fix Pack 1 is a full IBM Tealeaf upgrade that can be used to upgrade your existing IBM Tealeaf deployment The fix pack supports upgrading from IBM Tealeaf 7 2 12 7296 and later Note When you are upgrading an IBM Tealeaf deployment upgrade the IBM Tealeaf software on all of the servers in your IBM Tealeaf environment Installing the Release 8 8 0 8859 Fix Pack 1 is similar to installing a major upgrade Run setup exe to start the installation process For more information on installing IBM Tealeaf see CX Installation Manual Bug fixes Clicking Back fails to load the previous installation screen when you upgrade IBM Tealeaf 8 7 to 8 8 The installer would not continue past the Custom Setup screen if Report Server Data Collector is the only cleared option Copyright IBM Corp 1999 2013 7 The configur
18. rm supports various languages and territories that use UTF 8 or ISO 8859 1 encoding with some limitations Limitations include Monitored websites must use either ISO 8859 1 or UTF 8 character encoding and may not mix them Some searching and filtering operations such as privacy and filtering rules may not correctly process non ASCII data characters outside of A Z a z 0 9 and common punctuation Some user interface components do not respect cultural preferences for dates times calendars and numbers Some components of Tealeaf CX including PCA HBR and RTV do not properly process user data that cannot be represented in the native character encoding of the operating system For example these components would not process Arabic data correctly on a French Windows system Customers should match the native character encoding of their operating system with the encoding of the data being processed Administrative components are not translated Translations are provided in French German Italian Brazilian Portuguese and Spanish User documentation is available in English French German Italian Brazilian Portuguese and Spanish Administration documentation is available in English only Tealeaf license keys For Release 8 7 or later Tealeaf products no longer require license keys to function Access to IBM Tealeaf products is managed through IBM which provisions the software to licensed customers For
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