- Hosted VoIP
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1. Disconnected Your User Name is 996633 Add New Contact Cal o Login End Jee Dasc 3 ver AcH 5 it amp mno DND Jras uv 9w 0 XFER Call to Contact ww w yourbrandname com Fig 4 3 4 4 Edit Contact e Click on Phone Book Tab or Right click on the Softphone Interface and Select Phone Book Option Search the contact name you want to edit Right click on the name of contact in contact list Select Edit As shown in fig 4 4 Make desired changes Click Ok Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 22 Phonebook EJ E Option Y YourBrandName Disconnected our User Name is 996633 Add New Contact gt o 52 c Edit call Login End M le 2 3 ITEM Aco Hit amp wo DND e Fras B rwv 9wxrz OAA 0 XFER ww w yourbrandname com Fig 4 4 4 5 Delete Contact Right click on the Softphone Interface and Select Phone book e Search the contact name you want to delete Right click on the name of contact in contact list e Select Delete e Click Ok Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved Edit Contact 23 FEL ore es mo um tem YourBrandName2. Your User Mame is 996633 Add Mew Contact Beg 7 5 ca Cal o Login End Jes 2 c 3 ver cu 5 it MNO DND e Fras amp rv 9w icm 0 XER elete Contact ww w yourbrandname com Fig 4 5 5 Using Recent Call The Softphone stores all the call history of users By using the recent call functionality you will get the full call history of all Calls To use Recent call click on gt You will get all Calls details As shown in fig 5 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 24 EE if Ds Phone Recent i Book Call raporo Help Recent Call YourBrandName C cCalOp on Disconnected Your User Mame is 996633 Missed Calls Received Calls Dialed Calls hog 654554546545 kaa 009188008 10156 00918800 fj Dialled Call Cal O Login End 14 Dasc 3 ver cu jx amp No DND e Jas Srv wx A 8 0 XFER NAME 654654546545 Number 654654546545 Time Tue Oct 21 13 38 23 2014 Comments Cancelled Call www yourbrandname com Fig 5 6 Trouble Shooting Problem in starting after Login Any other SIP software is running Close that software Keep showing Registering you Internet Connection is too slow or Check your Internet Connection will find error message Drop Server Not responding server setting User and password is wr
3. Devices and Printers gag Windows Fax and Scan e Windows Media Center Default Programs I Windows Media Player d Windows Update Help and Support mM P Shut down F Copyright 2014 Hosted VolPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 10 PC Softphone for Windows 3 Configure Softphone The Softphone is configured by following step 1 Application 3 1 Configure Application Select Right Click on the Softphone interface Options gt Application Fig 3 1 e Basic Options Always On top of Other Application If Check this Option Application always on Top of your Desktop Launch when Windows Start If Check this Option Application automatically starts when windows start This option is automatically added on the list of startup Program list Confirm before closing application If Check this Option Application display a confirmation message before closing application e Recent Calls This Option enable number of calls you need to display in recent call list e Recorded Call Location Refer Section 3 5 1 RA 40 Phones Recent Record Basic Options Bra nd Na me E Always on top of other application E Launch when Window starts a EEEE fe ua ira a faa de E Confirm before dosing application Your User Name is 996633 Recent Calls DLE Number of calls in each list 10 Call o Login Recorded Call Location Location C Program Files Softphon
4. Microsoft Installer 2 0 or above installed in their system prior to install Softphone You can download it from www microsoft com Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved Now follow these steps to install Softphone in your PC 2 4 1 Run the installation file e A welcome window will appear in front of you Click Next to proceed As shown in fig 2 4 1 isl Softphone Welcome to the Softphone Setup Wizard The installer will quide you through the steps required to install Softphone on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it map result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel Fig 2 4 1 2 4 2 Select folder where file need to be installed and provide privileges As shown in fig 2 4 2 dsl Softphone Select Installation Folder The installer will install Softphone ta the following folder To install in this folder click Nest To install to a different folder enter it below or click Browse Folder Installed file folder path C Program Files Softphone sSoftphane Install Softphone for yourself or for anyone who uses this computer amp Everyone t5 Just me Fig 2 4 2 Copyright 2014 Hosted VoIPS A Service From Adore Inf
5. e Built in speakers and microphone e Headset 2 3 Download Softphone You have to download the Softphone setup file from our website to install it in your computer device Downloading the setup file is very easy You just need to visit our website fill the Demo form and download the application setup That s it you are done To download Softphone setup file Visit As shown in fig 2 3 https www hostedvoips com download ph NE Save As Qv m desitop gt v 4 Search Desktop Organize v New folder naan e 4 Wf Favorites a Libraries Desktop mgl vst Folder HOSTED PC SOFTPHONE FOR WINDOWS Downloads a E Recent Places R tom d 3 System Folder B 7 Li Hosted Softphone 1 m Computer for Windows PC m Documents N System Folder Music fis Pictures i TY Network i Videos A System Folder MobileWiFi Shortcut 1 09 KB 4 jE Computer amp Local Disk CG 9 hs File name Softphone P Save as type Windows Installer Package Y Click here to save file PAYMENTS WE ACCEPT Pa Pal JA ud nes A Cancel a Hide Folders Terms amp Conditions https www hostedvoips com download Softphone msi 2 4 Install Softphone The Windows users required the administrative rights to install Softphone If you are not sure about the administrative rights then please contact your system administrator The Windows users need the
6. 1 i a oo c Balance Step 3 Press Make 3 f cot S login End Call Button 1 s 2 ABC 3 DEF Aci ki wo DND e 7 as Bmw wm Step 1 Press F 0 Transfer Button ww w yourbrand com Fig 3 5 5a Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 18 Brem mmm Phone nocent Record Help BrandName Registe Disconnected Your User Name is 9961 Call Transferred Call Transfer Successfully Dance LR uU cat S logn End lee 2 ac 3o Aco 53 mno ELE Jras Buv 9 wxrz EN 0 ENSE www yourbrand com Fig 3 5 5b 4 Using Phone Book The Softphone Phone book provides the Add Delete Search Edit and Call options in the contact list through an easy to use interface You can save unlimited contacts in our Softphone Phone Book 4 1 Add Contact e Click on Phone Book Tab or Right click on the Softphone Interface and Select Phone Book Option Click on Option From Menu select Add New Contact As shown in Fig 4 1 Fill the required details Note Name and Contact No is mandatory Press OK Contact details added successfully to your contact List Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 19 an 4 A Phone Recent papp Book Call record YourBrandName ee fos eae oss Option Registered Tour User Name is 3
7. 96633 Add Contact in PhoneBook Add Mew Contact Call Edit Delete Jes 272 asc 3 DEF A cum n MNO 7 rarss Bmw waz 0 XER ww w yourbrandname com Fig 4 1 4 2 Search Contact e Click on Phone Book Tab or Right click on the Softphone Interface and Select Phone Book Option Typethe name of person in the search box As shown in Fig 4 2 It automatically shows the name in the Name List respective to the text inserted in the search box if the entered name is present in the Phone book Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 20 LEE Phone nanei Record Help Phonebook EJ x Option Y YourBrandName Registered Your User Name is 996633 Search Contact foo call o Login End les 2 3 MITTEN 4c 5m amp wo BTE 7ras 8u Jw EINE 0 EZNS www yourbrandname com Fig 4 2 4 3 Call to Contact e Click on Phone Book Tab or Right click on the Softphone Interface and Select Phone Book Option e Search the contact name you want to call e Right click on the name of contact in the contact list e Select Call Fig 4 3 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 21 Phone Recent Record Call YourBrandName
8. A Service from Adore Infotech Pvt Ltd Hosted a Ad re al EE r Bi vi F 7 En n a Ser her m aT bh a i i 7 E H Ey p PF UC m J _ T as al a m LS ar y i 5 zi an o 4 Phone Recent Record Book Call BrandName Registered Your User Mame is 996633 Balance gga LE Login End 2uc jw 5x 6 amp wo EN 8w 9 MINES 0 www yourbrand com Hosted VoIPS A Service from Adore Infotech Pvt Ltd www hostedvoips com mM 9D cere jure Record BrandName Registered Your User Name is 996633 Balance LJ B Cal O Login End 7 as wv 0 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved PC Softphone for Windows Adore Infotech is a registered trademark No part of this User s Manual Guide may be copied altered or transferred to any other media without written explicit concern from Adore Infotech Pvt Ltd All brand or product names appearing herein are trademarks or registered trademarks of their respective holders Adore Infotech has developed this user manual guide to the best of its knowledge but does not guarantee that the program will meet all requirements of the user No warranty is made in regard to specifications or features Adore InfoTech retains the right to make alterations to the contents of this user manual guide without the obligation to
9. d Call Location 1 a 2 ABC 3 DEF HOLD Recor Location C Program Files Softphone Softphone as Ach 5m amp uo DND 7 w Bw 9wv E o E www yourbrand com Recent Calls Number of calls in each list Fig 3 5 1 3 5 2 Hold You can hold your established call As shown in fig 3 5 2 RR 4 Phone Recent Book Call sional BrandName Connected Your User Name is 9961 00911206471891 HHH call o Login End Tes 2 c 3 ver Hold 4c 5x amp wo E 7rass 8w Jur E 0 XER www yourbrand com Fig 3 5 2 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 15 PC Softphone for Windows 3 5 3 Do Not Disturb DND Do Not Disturb DND function is meant for blocking all the calls It means when you activate this function you will not get any call To Activate Do Not Disturb DND DND e Press DND button Nae to activate DND Deactivate Do Not Disturb DND e Press Active DND button again to deactivate DND Fig 3 5 3 LI A Phone Recent Record Book Call BrandName a UNE OR e m Registered Your User Name is 9961 00911206471891 Bag Cal o Login End 14 2 5c 3 ver ETE 4cm 5x m Wr Active DND Do Not Disturb Jras muv wx 2 0 XER ww w yourbrand com Fig 3 5 3 Copyright 2014 Hosted VoIPS A Service From Ado
10. e Softphone al Tes Dasc 3 ver Ach k amp mno 7 Pars amp uv 9w 0 www yourbrand com Fig 3 1 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 11 PC Softphone for Windows 3 2 Registering your Softphone Follow these steps in order to register your Softphone e Run the Softphone e Login window appears in front of you As shown in fig 3 5 e Enter OP Code Username and password e Press Login Button Now Main Softphone window opened with status message Registered Opcode 1101 Username 3961 Password ess D T A Book can Racote BrandName Balance gaa ca S logn End Tes 2ac 3 ver Aci 5a mno OND Jrarss Bnv 9wxz A a 0 ENS ww w yourbrand com Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 12 PC Softphone for Windows 3 3 Placing a Call You can make a call by using Softphone e Dial the number you want to call by using the Dial Pad or from your PC keyboard e Press Call button As Shown in fig 3 3 Sl Fol iced Record BrandName Calling Your User Name is 9961 00911206471891 Balance aoe Login End les 2ac 3 oe Aci Sux amp wo ENS 7ras 8u 9wc EC o EZNN ww w yourbrand com 3 4 Ending a Call To end the established call you have to do followings e Press the End Call button Session message Display Disco
11. inform third parties Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved k d PC Softphone for Windows 1 Welcome to Hosted SoftPhone 1 1 About Softphone 1 1 2 System Requirements 1 2 Features 1 4 Softphone panel and User Features 2 Installations and Setup 2 1 Account Information 2 2 Multimedia Device Requirements 2 3 Download Softphone 2 4 Install Softphone 2 4 1 Run the installation file 2 4 2 Select folder where file need to be installed 2 4 3 Installer Ready to Install Softphone 2 4 4 Click Close to complete installation 2 5 Uninstall Softphone 2 6 Run Softphone 2 7 Start amp Using Softphone 3 Configuring Softphone 3 1 Configuring Application 3 2 Registering your Softphone 3 3 Placing a Call 3 4 Ending a Call 3 5 Handling an Established Call 3 5 1 Call Recording 3 5 2 Hold 3 5 3 Do Not Disturb DND 3 5 4 Auto Answer AA 3 5 5 Basic Transfer Transfer this Call 4 Using Phone Book 4 1 Add Contact 4 2 Search Contact 4 3 Call to Contact 4 4 Edit Contact 4 5 Delete Contact 5 Using Recent Call 6 Trouble Shooting 7 Getting Help 8 Contact Us Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved PC Softphone for Windows 1 Welcome to Hosted Softphone 1 1 About Softphone Softphone is revolutionary software that resides on your internet enabled devices as a V
12. irtual Phone and allows you to make cheapest international calls Not only the price but the quality this software delivers are simply unmatched in the industry It is packed with latest smart features and bespoke user options to let you enjoy a holistic calling experience This software has been based on leading SIP standards and is fully interoperable with most major Internet Telephone service provider ITSP and VOIP software and hardware This software also allows you to record calls make conference calls redial speed dial and even transfer calls easily Softphone comes with default NAT Firewall and STUN server support No need to make heavy investments in IT infrastructure and its maintenance Furthermore you get innovative smart research based solutions to meet all your calling needs This highlight is the Mobile Dialer which allows you to make calls to and from the countries where VoIP services are blocked and not provided such as UAE Oman Qatar Ghana and some African countries With our Hosted Softphone you can make calls to wherever you go 1 1 2 System Requirements Processor Intel Pentium IV or equivalent Memory 256 MB RAM Hard Disk Space 50 MB Operating System WindowsXP Windows7 Windows8 Network IP network connection broadband LAN wireless Sound Card Full duplex 16 bit 1 2 Features Customized with company name OP Code SIP protocol support Call Recording DND Do not Disturb Hold Unhold Redial A
13. nnected Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 13 LI T f Book Gall Recon BrandName Zac 3o 5 6mo EINEN Bw 9 NINNEN 0 4 XER ww w yourbrand com Fig 3 4 3 5 Handling an Established Call While the call is in progress you can use following features e Call Recording e Hold e Do Not Disturb DND e Auto Answer AA e Basic Transfer Transfer this Call 3 5 1 Call Recording Softphone provide the Call recording functionality to record and listen any calls whenever you want Follow these steps to use this functionality 3 F e Press Record button F when call is in progress 7 e Record button F fd got highlighted means your Recording started Note Recording files get stored at default location In order to change or check location Right click from mouse on softphone window gt Options gt Application You will get the Recorded Call Location You can change the location by pressing button and selecting your desired location to store recording files Fig 3 5 1 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 14 mio 7 Book Gal Record BrandName Basic Options E Always on top of other application Launch when Window starts E Confirm before dosing application Registered Your User Name is 9961 Call o Login 4 End ecorde
14. ong Cross check username and password password is case sensitive Voice is too slow voice is not System volume is Low sound Increase Volume by using system audible driver not present disable volume Install proper Sound driver enable driver Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 22 PC Softphone for Windows 7 Getting Help In order to get the additional help regarding installation and implementation of Softphone contact any of the following Customer Support Service Web support To get the latest updates and information about your Softphone software you can visit our support website at https www hostedvoips com OR E mail Us hosted hostedvoips com Call support For getting the technical support over phone regarding our product please make a call at our support number India Office 91 120 6450129 8 Contact Us Toll Free for USA y J 399 433 5422 Support Tel 91 120 6450129 India Email hosted 9 hostedvoips com Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 26
15. otech Pvt Ltd All Rights Reserved PC Softphone for Windows 2 4 3 Installer Ready to Install Softphone Select next to continue As shown in fig 2 4 3 i Softphone Confirm Installation The installer i ready to install Softphone on your computer Click Nest to start the installation Fig 2 4 3 2 4 4 When installation completes click the Close button As shown in fig 2 4 4 gl Softphone Installation Complete Softphone has been successfully installed Click Close to exit Fig 2 4 4 Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved PC Softphone for Windows 2 5 Uninstall Softphone To uninstall the Softphone follow these steps e Goto Control Panel e Open Add Remove Programs e Select Softphone e Click Unistall 2 6 Run Softphone Go to Windows Start Menu Open All Programs Menu Now Click on Softphone OR 4l softPhone Double Click on the Softphone Icon on desktop 2 7 Start amp Using Softphone Go to Start Softphone Or Click on Softphone Icon on desktop billingloge Suggested Mozilla Adore Firefox Communic As Acrobat Distiller 9 GS Adobe 3D Reviewer Adobe Acrobat 9 Pro Extended A Adobe Help Le Adobe LiveCycle Designer ES 8 2 Documents ES Adobe Widget Browser Adore Communicator Pictures AdoreSoftPhone arb Default Programs T Desktop Gadget Gallery Dreamphone Music Games Computer Control Panel
16. re Infotech Pvt Ltd All Rights Reserved 16 PC Softphone for Windows 3 5 4 Auto Answer AA The Auto Answer functionality is very useful when you are busy with another Call and you want to accept the call It can automatically pick up the call To Enable Auto Answer e Press AA button VORR to activate auto answer To Disable Auto Answer e Press Active AA button EE again to disable Auto answer Fig 3 5 4 CD A Phone Recent Book Call record BrandName Registered Your User Name is 9961 00911206471891 call o Login End Tes 2 5c 3 ver 4cu ik amp MNO ENS Jas Brwv 9 wxyz Active Auto Answer 0 ww w yourbrand com Fig 3 5 4 3 5 5 Basic Transfer Transfer this Call If you want to transfer an established call follow these steps to do so e Ifitis a coming call first receive it and get connected e Press the transfer button e Dial the number where you want to transfer the call e Press the call button con e When transferred succeed Transferred Succeed message appeared on the screen Fig 3 5 5a e After Call transfer your call gets disconnected Fig 3 5 5b Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 17 an T A sini Record Help BrandName 00 10 00 Transfer Start Message Connected Your User Name is 9961 Enter Number Press Call Step 2 Dial the number 0091120647189
17. uto accept cal Balance Display Display Call history Recent Call Phone Book Silence Suppression Echo Cancellation Registration Timeout Work with all standard SIP SoftSwitches Touch Tone Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved 1 3 Softphone Panel and User Features Recent Call Tab a 1 Xx Record Button Phone BookTab Saimaan GI Help Button Phone Recent Record Header Brand Name i Es HERAUS TS Status Message O A poitea Redial Button Registered User aij puri desi curs Back Button Number Display P Clear Button Balance Display TEn J Login Button End Call Button Call Button gt Call Login Hold Button Do Not Disturb DialPad Auto Answer Transfer Button Footer Brand URL eee ere aei A 2 Installation and Setup 2 1 Account Information Required After selecting a VoIP service provider you will need the following information to connect your softphone to the service provider All these information will be provided by HostedVoIPS e OP Code e Username e Password Copyright 2014 Hosted VoIPS A Service From Adore Infotech Pvt Ltd All Rights Reserved PC Softphone for Windows 2 2 Multimedia Device Requirements Softphone requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone
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