Home

SBG6782-AC Wireless Cable Modem & Router

Contents

1. LLC Motorola Retail Purchasers f you purchased this Product directly from Motorola or from an authorized Motorola retail reseller Motorola warrants to you the original end user customer that A the Product excluding Software will be free from defects in materials and workmanship under normal use and B with respect to Software i the media on which the Software is provided will be free from defects in material and workmanship under normal use and ii the Software will perform substantially as described in its documentation This Limited Warranty to you the original end user customer continues A for Software and the media upon which it is provided for a period of ninety 90 days from the date of purchase from Motorola or an authorized Motorola reseller and B for the Product excluding Software for a period of one 1 year from the date of purchase from Motorola or from an authorized Motorola reseller To take advantage of this Limited Warranty or to obtain technical support you must call the ARRIS Motorola toll free phone number 1 877 466 8646 Technical support charges may apply Motorola s sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims must be made within the applicable Warranty Period Cable Operator or Service Provider Arrangements If you did not purchase this Product directly
2. check all desired event types to monitor and enter the last byte of the IP address of the SysLog server Normally the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page SBG6782 AC Wireless Cable Modem amp Router e User Guide 42 365 095 23865 x 1 4 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Send Selected Events C Permitted Connections C Blocked Connections C Known Internet Attacks Product Configuration Events to SysLog server at 192 168 0 0 Figure 31 Firewall Remote Log Screen Table 15 Firewall Remote Log Screen Field Descriptions FIELD DESCRIPTION Permitted Connections Select if you want email notification of who is connecting to your network Blocked Connections Select if you want email notification of who is blocked from connecting to your network Known Internet Attacks Select if you want email notification of known Internet attacks against your network Product Configuration Select if you want email notification of the basic product Events configuration events to SysLog server at Enter the last digit s of your SysLog server s IP address 192 168 0 x Possible values 10 to 254 SBG6782 AC Wireless Cable Modem amp Router e User Guide 43 365 095 23865 x 1 Q MOTOROLA ARRIS Warranty Information Warranty Information SURFboard SBG6782 AC DOCSIS 3 0 Wireless Cable Modem amp Router Motorola Mobility
3. 1 Q MOTOROLA ARRIS Getting Started Getting Started Introduction Welcome to the next generation of ultra high speed Wi Fi gateways Your new Motorola SURFboard eXtreme SBG6782 AC Wireless Cable Modem amp Router with MoCA Multimedia over Coax provides a home network with wireless high speed data and multimedia service access With built in MoCA technology the SBG6782 AC also provides high speed Internet access to multiple MoCA enabled devices using the existing coaxial cable connection in your home You can also expand your MoCA home network using the Motorola SBM1000 Video Adapter Kit sold separately The SBG6782 AC includes a Wi Fi Pairing option for quick and easy connections for your wireless devices This guide provides instructions for installing and configuring the 5BG6782 AC gateway setting up a secure wireless network connection and managing your gateway and network configurations In the Box Before installing your new wireless cable modem gateway check that the following items are included in the box If any items are missing please call ARRIS SURFboard Technical Support at 1 877 466 8646 Table 1 SBG6782 AC Package Contents ITEM DESCRIPTION SBG6782 AC Wireless Gateway Wireless high speed cable modem and router with MoCA Power Cord Provides power to the gateway through an electrical outlet connection Ethernet Cable Standard Cat 5 or higher cable for connecting to the network
4. 1 1 0 G 04 6256 NOSH Cable Modem MAC Address 00 24 al ce e9 07 Serial Number 382701236100058209040688 Up Time d days 07h 41m 335 WAN Access Allowed Cable Modem IP Address a Figure 10 SBG6782 AC Status Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This screen also displays IP lease information including the current IP address of the cable modem the duration of both leases the expiration time of both leases and the current system time from the DOCSIS time server To open the Status Connection screen 1 Click Status on the SBG6782 AC Main Menu 2 Click Connection from the Status submenu options SBG6782 AC Wireless Cable Modem amp Router e User Guide 19 365 095 23865 x 1 T Q MOTOROLA ARRIS Managing Your Gateway and Connected Networks Startup Procedure Procedure Acquire Downstream Channel Connectivity State Boot State Configuration File Security Status Disabled Comment Locked Operational Operational Disabled Downstream Bonded Channels Lock Status Modulation Locked Locked Locked Locked Not Locked Not Locked Not Locked Not Locked QAM256 QAM256 QAM256 QAM256 Unknown Unknown Unknown Unknown Channe
5. Figure 20 Advanced Port Triggers Screen Enter the starting port number of the Port Trigger range in the Trigger Start Port field Enter the ending port number of the Port Trigger range in the Trigger End Port field Enter the starting port number of the Port Trigger range in the Target Start Port field Enter the ending port number of the Port Trigger range in the Target End Port field Select TCP UDP or Both from the Protocol drop down list Select On to activate IP port triggers or Off to disable IP port triggers Click Apply to create your port triggers S or EE 20 Set Up the DMZ Host WARNING The gaming DMZ host is not protected by the SBG6782 AC gateway firewall It is open to communication or hacking from any computer on the Internet Consider carefully before configuring a device to be in the DMZ You can configure one computer to be the DMZ host This setting is generally used for computers using problem applications that use random port numbers and do not function correctly with specific port triggers or the port forwarding setups If you set up a computer as a DMZ Host set this back to zero when you are finished with the needed application since this computer will be effectively exposed to the public Internet though still protected from Denial of service DoS attacks via the Firewall To create the DMZ Host 1 Click Advanced on the SBG6782 AC Main Menu 2 Click DMZ Host from the Advanced submenu options DMZ Host 182
6. Flood Detection Allowed Services No Services Are Restricted Figure 17 Firewall Protection Level Screen 2 Click the Firewall Protection Setting drop down button to select the firewall protection level Possible values Low Medium High or Off SBG6782 AC Wireless Cable Modem amp Router e User Guide 26 365 095 23865 x 1 Q MOTOROLA ARRIS Protecting amp Monitoring Your Wireless Network Note Selecting Off will disable firewall protection on your home network Your computer s and other Ethernet enabled devices on your network will be at risk for possible attacks from viruses and hackers 3 Select each Web filter that you want to set for the firewall and then click Apply Set Up Parental Controls You can set up the following Parental Controls on your home network e Allow or block access to specific Internet sites e Allow or block access to specific MAC addresses e Enable or disable Internet session duration timers to limit the amount of time for Internet access Note Any Parental Control filters that do not include assigned ports will apply to all ports This also applies to MAC addresses as well You can also link each user on your network to specified rules for login time access and content filtering See Parental Control for more information To set Parental Controls 1 From any screen click the Firewall Parental Control menu link or click the Firewall menu button on the SBG6782 AC Main Menu a
7. Flood Detection detects and blocks packet floods originating on both the LAN and WAN You can block Java Applets Cookies ActiveX controls pop up windows and Proxies Firewall Protection Level Firewall Protection Setting Medium 7 Firewall Settings i Block Fragmented IP Packets lZ Port Scan Detection i IP Flood Detection Allowed Services Service Port Protocol AIM ICQ 5190 TCP DHCPv6 546 UDP DNS 53 Both FTP S UDP HTTP TCP HTTP Alternate TCP HTTP S TCP Figure 28 Firewall Protection Level Screen Table 12 Firewall Protection Level Screen Field Descriptions FIELD DESCRIPTION Firewall Protection Select Low Medium or High to set the level of firewall Level protection that you want for your gateway Select Off to disable firewall protection Note If you choose to disable firewall protection your computer s and other Ethernet enabled devices on your home network will be at risk for possible attacks from viruses and hackers Firewall Settings Checkmark to enable each filter that you want to set for the firewall Click Apply when done Allowed Services Listing of the websites you selected to allow access to from your home network SBG6782 AC Wireless Cable Modem amp Router e User Guide 39 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Parental Control You can use the Parental Control screen to set up user access restrictions on a specific devi
8. Software License amp Regulatory Card Contains software license warranty and safety information for the gateway SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 Q MOTOROLA ARRIS Getting Started ITEM DESCRIPTION SBG6782 AC Quick Provides basic information for connecting the Start Guide De BEES gateway Additional Items You May Need e Coaxial cable if one is not already connected to a cable wall outlet e Ethernet cable for each additional Ethernet enabled device e RF splitter for additional coaxial cable connections e g set top box Smart TV System Requirements e High speed Internet access account e Web browser access such as Microsoft Internet Explorer Firefox Google Chrome or Safari e Compatible operating systems Windows 8 Windows 7 Service Pack 1 SP1 Windows Vista SP2 Windows XP SP3 Mac 10 4 or higher UNIX Linux O O O O O O Contact Information For technical support and additional ARRIS Motorola product information please visit the ARRIS Support website at www arrisi com consumer You can also call ARRIS SURFboard Technical Support at 1 877 466 8646 When you call you will need the following information from the product label located on the bottom of the SBG6782 AC e Gateway model number SBG6782 AC e Gateway serial number S N SBG6782 AC Wireless Cable Modem amp Router e User Guide 2 365 095 23865 x 1 Produ
9. XP Note For Mac UNIX and Linux computers please follow the instructions provided in the applicable user documentation Your service provider may provide additional instructions to help you set up your computer If you are unfamiliar with the network configuration commands for your operating system or need assistance we highly recommend that you contact your service provider or refer to the user documentation for the Windows operating system running on your computer for more information Configure Your IP Address Note The following instructions apply to Windows 7 Some windows and commands used in this procedure may differ slightly from your computer depending on your operating system 1 Open the Control Panel or Network Connections using the Start button from the taskbar on your computer desktop 2 Click View network status and tasks to open the Network and Sharing window SBG6782 AC Wireless Cable Modem amp Router e User Guide 8 365 095 23865 x 1 Setting Up an Internet Connection Adjust your computers settings System and Security Reisen ytrur computer s tibus Back up your compuler Find and ba problema Metwork and Intent Vien rebar status and tasks Lee homegroes imd hang eeben Hardware and Sound P View devices end Die Add deor Connect ta a puinjectes Adjust commonly used mobdity settings RH Programs lid Vegan a pensum Get prege Ore Q MOTOROLA ARRIS User Accounts Bj Change sernu
10. coaxial cable to connect the MoCA device and SBG6782 AC gateway Follow the instructions included with the device to complete the applicable connections Note The MoCA LED on the SBG6782 AC front panel will light SOLID green when the gateway detects other MoCA enabled devices on your home network SBG6782 AC Wireless Cable Modem amp Router e User Guide 7 365 095 23865 x 1 Q MOTOROLA ARRIS Setting Up an Internet Connection Setting Up an Internet Connection IMPORTANT Your computer may already be configured to automatically access the Internet If so do not change the network options on your computer Please contact ARRIS SURFboard Technical Support for assistance or verification If you cannot access the Internet after installing the gateway you may have to manually set up your computer to connect to the Internet To do this you will have to enable the network options on your computer to automatically obtain an IP address and DNS server address After configuring the network options you should verify the IP address If you still cannot access the Internet after configuring the IP address contact ARRIS SURFboard Technical Support for assistance Please note operating system specific commands for configuring computer network options are not provided in this document The same general steps provided below apply to the following Microsoft Windows operating systems e Windows 8 e Windows 7 e Windows Vista e Windows
11. connection Primary Mode Gateway Mode Routed v w Help Gateway Mode Controls the mode that the device operates in When setto routed the LAN devices are assigned a private IP address and the traffic from these devices is NAPT d When setto bridged the LAN devices get public IP addresses assigned by the headend and the traffic is bridged NAPT Mode Each local area network LAN is given one Internet Address The Gateway has the ability to share this one address with all of the devices on the LAN This function is called Network Address and Port Translation If this function is desired the typical setting then NAPT needs to be enabled Primary Network Only Mode Routed b Help Changes may require a reboot to take effect Network Configuration IP Address 192 168 0 ait b Help MAC Address 00 23 edfc 50 45 gt Help IP Address 168 84 163 139 Help MAC Address 00 24 a0 ce e8 90 Help Duration D 00 H 01 M 00 S 00 Help Expires Sat Jun 08 17 32 05 2013 Help IPv4 DNS Servers 168 84 160 5 Help Release WAN Lease Renew WAN Lease Figure 23 Basic Setup Screen SBG6782 AC Wireless Cable Modem amp Router e User Guide 35 365 095 23865 x 1 7 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Table 7 Basic Setup Screen Field Descriptions FIELD DESCRIPTION Gateway Mode Primary Network Only Mode LAN IP Address MAC Address WAN IP Address MAC Address Duration Expires Ipv4 DNS Se
12. domain name to a dynamic IP address This allows various servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites DDNS Service Disabled Username Password Host Name IP Address 168 84 163 162 Status DODAS service is not enabled Apply Figure 25 Basic DDNS Screen Table 9 Basic DDNS Screen Field Descriptions FIELD DESCRIPTION DDNS Service Select Disabled or select wwwDynDNS org to enable the DDNS service Username Enter your DDNS user name Password Enter your DDNS Password Host Name Enter your DDNS Host Name IP Address Displays the IP address Status shows if the DDNS service is Enabled or Disabled SBG6782 AC Wireless Cable Modem amp Router e User Guide 36 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Backup and Restore You can use the Basic Backup and Restore screen to save a backup copy of the current SBG6782 AC gateway configuration settings locally on your computer or restore previously saved gateway configurations Backup Restore Choose File No file chosen b Help Backup Figure 26 Basic Backup amp Restore Screen Table 10 Basic Backup amp Restore Field Descriptions FIELD DESCRIPTION Restore Restores a previously saved gateway configuration Backup Creates a back up copy of the current gateway configuration MoCA The MoCA Configuration and Status screen allows you to c
13. from Motorola or from a Motorola authorized retail reseller Motorola does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Information The warranties described in this Section shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects which result from normal wear and tear under ordinary use and do not affect the performance or use of the Product Motorola s warranties apply only to a Product that is manufactured by Motorola and identified by Motorola owned trademark trade name or product identification logos affixed to the Product Motorola does not warrant to you the end user or to anyone else that the Software will perform error free or without bugs MOTOROLA IS NOT RESPONSIBLE FOR AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY 3RD PARTIES EXCEPT AS EXPRESSLY STATED IN THIS SECTION WARRANTY INFORMATION THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIE
14. network and deter hackers or unauthorized access to your network 2 4 GHz and 5 GHz network configurations are created for your wireless network Click Next The Wi Fi security type is created The WPA2 PSK security code is the strongest security default Click Next to start the Wi Fi Security mode WPA2 PSK the default security code is automatically set and the network settings are displayed Click Apply to accept or Previous to change the configuration Manually Set Up a Wireless Network on Your Computer Note The steps for setting up a wireless network may differ slightly depending on the Windows operating system running on your computer The following steps apply to Windows 7 systems a dE n From the Windows taskbar click Start button and then click Control Panel Click View network status and tasks Click Set up a new connection or network Click Connect to the Internet Note he You are already connected to the Internet message may appear Ignore this SBG6782 AC Wireless Cable Modem amp Router e User Guide 13 365 095 23865 x 1 Q MOTOROLA ARRIS Setting Up a Wireless Network Connection message and proceed with the next step Click Set up a new connection anyway and then click Wireless Scroll down and select the MOTOROLA wireless network name see SSID 2 4 listed on the SBG6782 AC gateway label located on the bottom of the gateway Notes o SSID 2 4 lists the default network name assigned to y
15. open the SBG6782 AC Web Manager The Launch Quick Start Wizard screen displays AA MO TORO L A SR hard Slee KA noget 100008 m n m Gi Manage Wi Fi Network Ch Manage Guest Network Launch Quick Start Wizard P Parental Controls Quic kiy customize basic network Settings see Help Page About This SBG6782 AC Figure 5 Quick Start Wizard Opening Screen Note If you cannot access the HTML screens in the Gateway Web Manager please call the ARRIS SURFboard Technical Support Center for assistance SBG6782 AC Wireless Cable Modem amp Router e User Guide 15 365 095 23865 x 1 Q MOTOROLA RRIS Managing Your Gateway and Connected Networks Gateway Web Manager Menu Options The SBG6782 AC main menu buttons are displayed along the top of the SBG6782 AC Web Manager screen To display the drop down submenu options click the menu button M MOTOROLA SURFboard SBG6782 AC Logout 1 em STATUS BASIC ADVANCED WIRELESS FIREWALL HELP gt Figure 6 SBG6782 AC Web Manager Main Menu Buttons The SBG6782 AC main menu and related submenu option links are also displayed along the bottom of the SBG6782 AC Web Manager screen To open a submenu option click the link STATUS Product Information Connection Security Diagnostics Event Log Configuration BASIC ADVANCED WIRELESS FIREWALL HELP Setup Options 802 11 Radio Protection Level Overview DHCP IP Filtering Primary Network Parental
16. rence recue y compris les interf rences causant un fonctionnement non d sir CAN ICES 3 BJ NMB 3 B Au Canada les appareils de r seau local sans fil ne sont pas autoris s utiliser les bandes de fr quence 5600 5650 MHz AVERTISSEMENT afin de r duire les risques de brouillage pr judiciable aux syst mes de satellites mobiles utilisant les m mes canaux les dispositifs fonctionnant dans la bande 5150 5250 MHz sont r serv s uniquement pour une utilisation l int rieur Les radars haute puissance sont d finis en tant qu utilisateurs principaux c d prioritaires des bandes de fr quences 5250 5350 MHz et 5650 5850 MHz Ces radars peuvent causer de l interf rence ou des dommages susceptibles de nuire aux appareils exempts de licence r seau local LAN EL SBG6782 AC Wireless Cable Modem amp Router e User Guide Ii 365 095 23865 x 1 Q MOTOROLA ARRIS Safety and Regulatory Information D CLARATION DE IC SUR L EXPOSITION AUX RAYONNEMENTS NOTE IMPORTANTE cet quipement est conforme aux limites d exposition aux rayonnements tablies par IC pour un environnement non contr l Cet quipement doit tre install et utilis de mani re maintenir une distance d au moins 20 cm entre la source de rayonnement et votre corps WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum DSSS and Orthogonal Frequency Division Multiple Access OFDMA radio t
17. resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines Note The use of the 5150 5250 MHz frequency band is restricted to Indoor Use Only SECURITY WARNING This device allows you to create a wireless network Wireless network connections may be accessible by unauthorized users For more information on how to protect your network see Change the Default Username and Password in this guide for instructions or visit the ARRIS website CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARHIS product do not dispose of the product with residential or commercial waste o Recycling your ARRIS Equipment me Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Customer Service at 1 877 466 8646 for assistance SBG6782 AC Wireless Cable Modem amp Router e User Guide IV 365 095 23865 x 1 Q MOTOROLA ARRIS Contents Contents Safety and Regulatory Information rrnnnrrnnnvennnnnnnnnnnnnnnnnvennnnnnnnnnnnvnnnnnennnnnnnennnnnnnnnvnnnnvennnnnnennnnnnnnunennuee i Gebing SEarted ooooneseo riiv EPIRI IERI DIN NI EE EO ENFI
18. that you want to monitor This will activate the SysLog monitoring feature 3 Enter the last digits from 10 to 254 of the SysLog server s IP address Note Normally the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page 4 Click Apply SBG6782 AC Wireless Cable Modem amp Router e User Guide 30 365 095 23865 x 1 4 Q MOTOROLA ARRIS Troubleshooting Tips Troubleshooting Tips If the solutions listed in this section do not resolve your problem call the ARRIS SURFboard Technical Support Center at 1 877 466 8646 for assistance You may be asked for the status of the LEDs as described in Front Panel LED Icons and Error Conditions You may have to reset the SBG6782 AC gateway configuration to its original factory settings if the gateway is not functioning properly Solutions Table 5 Troubleshooting Solutions MODEM PROBLEM POSSIBLE SOLUTION Cannot access the Internet Check the IP address Follow the steps for verifying the IP address in Verify amp Renew Your IP Address If you need an IP address call ARRIS SURFboard Technical Support for assistance POWER LED Icon is OFF Check the power connection between the gateway and the electrical wall outlet Check that the electrical outlet is working is the outlet controlled by a light switch If so disconnect and find another electrical wall outlet Cannot Send or Receive Data Check each end of the coaxi
19. unless you are an experienced network administrator with a strong understanding of IP addressing sub netting and DHCP DHCP Server Enable DHCP Server d Enabled Starting Local Address 192 168 0 2 Max Number of Network Devices 253 Lease Time 3600 Reserve IP Address MAC Address IP Address 192 168 0 Host Name Client List MAC Address IP Address Subnet Mask Duration i Host Name No DHCP Clients Figure 24 Basic DHCP Screen Table 8 Basic DHCP Screen Field Descriptions FIELD DESCRIPTION Enable DHCP Server Checkmark Enabled to enable the SBG6782 AC DHCP Server Uncheck Enabled to disable the SBG6782 AC DHCP Server Starting Local Address Enter the starting IP address to be assigned by the SBG6782 AC DHCP server to clients in dotted decimal format Default is 192 168 0 2 Max Number of Network Sets the maximum number of clients for the SBG6782 AC Devices DHCP server to assign a private IP address Lease Time Sets the time in seconds that the SBG6782 AC DHCP server leases an IP address to a client The default is 3600 seconds 60 minutes Reserve IP Address Lists the MAC address IP address and Host name of the DHCP client device SBG6782 AC Wireless Cable Modem amp Router e User Guide 35 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions DDNS You can use the Basic DDNS Dynamic Domain Name System screen to set up the DDNS service to assign a static Internet
20. 11 365 095 23865 x 1 Q MOTOROLA ARRIS Setting Up a Wireless Network Connection Setting Up a Wireless Network Connection Your SBG6782 AC gateway and computer must have access to a Broadband or high speed Internet service before setting up a wireless network connection Also make sure your computer and the SBG6782 AC are connected through an Ethernet connection Your SBG6782 AC gateway and computer must have access to a Broadband or high speed Internet service before setting up a wireless network connection Also make sure your computer and the SBG6782 AC are connected through an Ethernet connection Choose one of the following options to set up your wireless network connection e Launch the Quick Start Wizard to Set Up Your Wireless Network e Manually Set Up a Wireless Network on Your Computer e Connect Your WPS Enabled Devices After setting up your wireless network connection check that the wireless network connection was set up properly See Test Your Wireless Network Connection for more information Launch the Quick Start Wizard to Set Up Your Wireless Network The SBG6782 AC Quick Start Wizard is a six step application to help you quickly configure your basic wireless network settings Depending on your home network setup you can further customize your wireless home network configuration after completing the wizard 1 Open any web browser on the computer connected to the SBG6782 AC 2 In the Address bar type htt
21. 158 0 0 Apply Figure 21 Advanced DMZ Host Screen SBG6782 AC Wireless Cable Modem amp Router e User Guide 29 365 095 23865 x 1 Q MOTOROLA RRIS Protecting amp Monitoring Your Wireless Network 3 Enter the last one to three digits from 2 to 254 of the IP address of the computer or gaming device you want to set up as the DMZ host and expose to the Internet 4 Click Apply to activate the selected computer Note Remember to set the IP address back to zero when you are finished with the needed application since that computer will be exposed to the public Internet Store Remote Firewall Logs You can store firewall attack reports or logs on a computer in your home so that multiple instances can be logged over a period of time You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored Note The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To store remote Firewall logs 1 From any screen click the Firewall Remote Log menu link or click the Firewall menu button on the SBG6782 AC Main Menu and then select Remote Log Send Selected Events Permitted Connections Blocked Connections Known Internet Attacks _ Product Configuration Events to SysLog server at 192 168 0 0 Figure 22 Firewall Remote Log Screen 2 Select all desired event types
22. 4 TCP IPv4 and then click Properties to open the TCP IPv4 Properties window You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically C5 Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server Validate settings upon exit 7 Select Obtain an IP address automatically and Obtain DNS server address automatically 8 Click OK to save the TCP IP settings and close the Internet Protocol Properties window 9 Step through to close the remaining windows and exit SBG6782 AC Wireless Cable Modem amp Router e User Guide 10 365 095 23865 x 1 Q MOTOROLA ARRIS Setting Up an Internet Connection Verify amp Renew Your IP Address 1 Open a command prompt window using the Start button and Run command from the Taskbar on your desktop 2 Type cmd and click OK to open a command prompt window Type ipconfig and press Enter to display the IP configuration 4 To renew the IP address type ipconfig renew and press Enter A new IP address for your computer or other Ethernet enabled device will display 5 Type exit and then press Enter to return to Windows SBG6782 AC Wireless Cable Modem amp Router e User Guide
23. Control About DDNS MAC Filtering munis Local Log Backup and Restore Port Filtering wea Remote Log Moca Port Triggers Access Control Port Forwarding Extend Network DMZ Host mange Quality of Service Advanced Figure 7 SBG6782 AC Web Manager Main Menu Links Table 4 SBG6782 AC Web Manager Main Menu Options MENU OPTION FUNCTION Home Displays the Quick Start Wizard main screen Status Provides information about the gateway hardware and software MAC address gateway IP address serial number and related information Additional screens provide diagnostic tools and also allow you to change your gateway user name and password Basic Configures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Controls Internet protocols which configure and monitor how the gateway routes IP traffic on the SBG6782 AC Wireless Configures and monitors the gateway wireless networking features SBG6782 AC Wireless Cable Modem amp Router e User Guide 16 365 095 23865 x 1 7 Q MOTOROLA ARRIS Managing Your Gateway and Connected Networks MENU OPTION FUNCTION Firewall Configures and monitors the gateway firewall Help Provides general information to help you set up your network Logout Closes the SBG6782 AC Web Manager Get Help You can choose any of the following three options to obtain help information for any SBG6782 AC Web Manager function e General hel
24. ESET button Recessed button to reset the gateway factory settings When RESET is pushed and held for five seconds the default factory settings are restored and the gateway IS rebooted WARNING RESET also deletes all of your custom gateway configurations 2 d Four one gigabit Ethernet ports for RJ 45 cable connections 1234 Green LED is ON Indicates a data transfer rate of one gigabit per second ETHERNET Amber LED is ON Indicates a data transfer rate of less than one gigabit per second 3 Q Coaxial Cable connector CABLE 4 FPS 100 240VAC Power connector POWER Gateway Label The SBG6782 AC gateway product label is located on the bottom of the gateway It contains specific gateway ID information that you may need when contacting your service provider or the ARRIS SURFboard Technical Support Center To receive Internet access please contact your service provider for assistance Make sure you have the Gateway model number SBG6782 AC and Serial number S N located on the gateway label SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 Q MOTOROLA ARRIS Installing Your Gateway Installing Your Gateway This product is for indoor use only Do not route the Ethernet cable outside of the building Exposure of the cables to lightning could create a safety hazard and damage the product Connect the Gateway to Your Computer Before installing the gateway e Check with your service provider to ensu
25. Gateway and Connected Networks 3 Click Choose File and type the path and file name where you want to store the backup file on your computer or search for an existing gateway configuration file that you want to update 4 Click Backup to create a backup file of your SBG6782 AC configuration settings Restore Your Gateway Settings WARNING This action will delete your current gateway configuration settings and allow you to restore a previously saved gateway configuration Note After the configuration settings are restored the gateway will automatically reboot and you will have to log on using the default username admin and password motorola Click Basic on the SBG6782 AC Main Menu Click Backup and Restore from the Basic submenu options Click Choose File to search for a previously saved gateway configuration file p e M9 1o Click Restore The gateway will automatically reboot Reset to Factory Defaults At any time you can reset the SBG6782 AC gateway configuration and your user name and password back to the original factory settings WARNING This process also deletes any custom gateway configurations you may have already created We recommend that you create a backup copy of your gateway configuration before resetting the gateway See Back Up Your Gateway Settings for more information From the SBG6782 AC Web Manager do the following to open the Status Security screen 1 Click Status on the SBG6782 AC Main Menu 2 Cl
26. IDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL MOTOROLA S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods Retail Purchasers Only If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller please call the ARRIS Motorola toll free number 1 877 466 8646 for warranty service or technical support Technical support charges may apply Cable Operator or Service Provider Arrangements If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller please contact your Service Provider for technical support SBG6782 AC Wireless Cable Modem amp Router e User Guide 45 365 095 23865 x 1 ARRIS ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arrisi com 365 095 23865 x 1 12 13
27. N IVO VIN INerMUEU UD NUI SQI MIN DIN I IEE 1 inus H 1 Ia ON A A TE 1 Additional Items You May Need EEE 2 ER E EEE E ee mre re erreete 2 Bei Led a EE 2 Product OV e E 3 FT vvs 3 ek dele ee Re CUNY ae JERNET EEE EE 4 Ke 5 Eee 2 EEE EE 5 Installing Your Gateway e 6 Connect the Gateway to del Let ul EE 6 sene ASINI EEE Tm 7 Connect Your MOOCA Enabled DEVICES sunneste E se A dE Eb attt 7 Setting Up an Internet Connection anxrrrnnnnnnnnnnnunnnnnnnnnnnnnnnnennnnunnnnnnunnennnnnnennnnnennnnunnnnnnnnnennnnnennnnunnnnnnne 8 Contour rour Elei 8 VEY e Renew desiit oim Emm 11 Setting Up a Wireless Network Connection rannrrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnunennnnunnnnnnnusennn 12 Launch the Quick Start Wizard to Set Up Your Wireless Network 12 Manually Set Up a Wireless Network on Your Computer 13 Connect Your WPS Enabled Devices HI m II I nme nnne ener nn n nn rns nnns 14 Test Your Wireless Network COME NL 14 Managing Your Gateway and Connected Networks rrrnnnnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnunnnnnnnnnnnnnnunee 15 otat the Gateway VED MANGE EEN 15 Gateway VVeb Manager Menu E e e EE 16 Te NN 17 View the Gateway Product Intormaton rreri t rrer r t rrer Errr eP EErEE EEEE EPERE PEEPEEEPEEEEEE EEren reni 19 View the Gateway ota tUs EE mmm 19 PARUT TOU Ga EN e EE 20 Restore Your Gateway Settings II rre rt rre
28. OROLA ARRIS Protecting amp Monitoring Your Wireless Network Protecting amp Monitoring Your Wireless Network After you have successfully connected the SBG6782 AC gateway and your wireless devices you should configure the gateway to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network Although security for the SBG6782 AC gateway is already configured you can use the SBG6782 AC configuration manager to tailor the level of security and access that you want to allow on your network Prevent Unauthorized Access To prevent unauthorized access and configuration to your wireless network we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBG6782 AC for the first time One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBG6782 AC and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure it is recommended that you follow these best practices for user passwords e Always create a secure password or pass phrase that is not easily guessed e Use phrases instead of names so that it may be easier for you to remember e Usea combination of upper and lowercase letters numbers and symbols e Continue t
29. Q MOTOROLA ARRIS User Guide SURFboard eXtreme SBG6782 AC Wireless Cable Modem amp Router with MoCA Networking 2013 ARRIS Enterprises Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from ARRIS Enterprises Inc ARRIS ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARHIS to provide notification of such revision or change ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others MOTOROLA SURFboard and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used by ARRIS under license All other product or service names are the property of their respective owners ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose ARRIS may make improvements or changes in the product s described in this manual at any time 7 Q MOTOROLA ARRIS Safety and Regu
30. S OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE Some states do not allow for the exclusion of implied warranties so the above exclusion may not apply to you SBG6782 AC Wireless Cable Modem amp Router e User Guide 44 365 095 23865 x 1 4 Q MOTOROLA ARRIS Warranty Information What additional provisions should I be aware of Because it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put this Product you assume full responsibility for the selection of the Product for its installation and use While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error free MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED ALTERED AND OR DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INC
31. al cable connection on the gateway and cable outlet Hand tighten if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions to identify the problem If you have cable television check your television to ensure your cable service is operating properly Wireless devices cannot send If the problem still persists after checking the coaxial cable and or receive data Ethernet connections and your IP address check the Security Mode setting on the Wireless Primary Network screen If you enabled WPA and configured a passphrase on the gateway be sure each affected wireless client has the identical passphrase If this does not solve the problem check if the wireless client supports WPA If you enabled WEP and configured a key on the gateway be sure each affected wireless client has the identical WEP key If this does not solve the problem check whether the client s wireless adapter supports the type of WEP key configured on the gateway SBG6782 AC Wireless Cable Modem amp Router e User Guide 31 365 095 23865 x 1 Q MOTOROLA ARRIS Troubleshooting Tips MODEM PROBLEM POSSIBLE SOLUTION Wireless devices cannot send To temporarily eliminate the Security Mode as a potential issue or receive data continued disable security After resolving your problem be sure to re e
32. ate the receiving antenna e Increase the separation between the device and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC CAUTION Any changes or modifications not expressly approved by Motorola for compliance could void the user s authority to operate the equipment SBG6782 AC Wireless Cable Modem amp Router e User Guide li 365 095 23865 x 1 Q MOTOROLA ARRIS Safety and Regulatory Information FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To comply with the FCC RF exposure compliance requirements the separation distance between the antenna and any person s body including hands wrists feet and ankles must be at least 20 cm 8 inches This transmitter must not be co located or operating in conjunction with any other antenna or transmitter except those already approved in this filing The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the facto
33. ce connected to your SBG6782 AC network You can set up the following Parental Controls e Allow or block access to specific Internet sites e Allow or block access to specific MAC addresses e Allow or block Internet access based on specific day and time settings e Enable or disable Internet session duration timers to limit the amount of time for Internet access Note When creating Parental Control access filters remember to assign the Start and End ports Otherwise any filters without assigned ports will apply to all ports This also applies to MAC addresses Description MAC Address 00 00 00 00 00 00 Start Port 0 End Port 0 Protocol TCP v VlEveryDay Sunday Monday Tuesday Wednesday Thursday Friday Saturday All day Start End Allow Block Block v Enabled On v Figure 29 Firewall Parental Control Screen Table 13 Firewall Parental Control Field Descriptions FIELD DESCRIPTION Description Enter a name to create a new user profile MAC Address Enter the 12 digit hexadecimal hardware address of the device that you are setting up for parental controls The MAC addressed is assigned by the hardware manufacturer and should be located on the device label SBG6782 AC Wireless Cable Modem amp Router e User Guide AO 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions FIELD DESCRIPTION URL Enter the web address of the Internet
34. ct Overview Front Panel Di ag b bo MOTOROLA ARRIS Product Overview WPS button Power Receive Send Online Wireless 2 4 GHz Wireless 5 GHz Moth Figure 1 SBG6782 AC Front View Table 2 SBG6782 AC Front Panel LED Icons BUTTON LED FLASHING ICON 0 Not applicable no LED on button WPS Button l Not applicable icon does not flash POWER c2 Scanning for a downstream receive channel connection RECEIVE SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 Not applicable no LED on button See Wi Fi Protected Setup VVPS for more information Green Power is properly connected Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Product Overview BUTTON LED ICON ONLINE Ka WIRELESS 2 WIRELESS MoCA FLASHING Scanning for an upstream send channel connection Scanning for an Internet connection Green Wi Fi enabled with encrypted wireless data activity Amber Wi Fi enabled with unencrypted wireless data activity Green Wi Fi enabled with encrypted wireless data activity Amber Wi Fi enabled with unencrypted wireless data activity Green Indicates MoCA activity in progress Q MOTOROLA RRIS Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channe
35. do the information displayed below will help provide a speedy resolution to your problem My SBG6782 AC amp apos s serial number is 382701236100016209040688 The HFC MAC Address is 00 24 a0 ce e8 8f The firmware Version is SBG6X82 8 4 0 0 GA 03 802 NO SH The SBG6782 AC has been running for 3 days 15h 51m 22s The cable modem is Operational The cable modem receive signal is 609 0 MHz 3 6 dBmV amp 44 5 dB CNR primary The DDNS service is disabled IP Filtering is configured for 0 IP addresses MAC Filtering is disabled Port Filtering is disabled Port Forwarding is disabled The DMZ Host is 192 168 0 0 The 2 4GHz wireless radio is enabled Figure 9 Help About Screen e More specific help information is available throughout the web manager for certain features when you click Help located to the right of the applicable field SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 7 Q MOTOROLA ARRIS Managing Your Gateway and Connected Networks View the Gateway Product Information The Status Product Information screen displays general product information and the current operational status of the gateway 1 Click Status on the SBG6782 AC Main Menu 2 Click Product Information from the Status submenu options 3 Click the Refresh button in your web browser to refresh the information on the screen Standard Specification Compliant nocae 30 Hardware Version 4 Software Version SBG8X82 8
36. echnologies The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with e The IEEE 802 11 Standard on Wireless LANs Revision AC Revision B Revision G and Revision N as defined and approved by the Institute of Electrical Electronics Engineers e The Wireless Fidelity Wi Fi certification as defined by the Wireless Ethernet Compatibility Alliance CIF Wi Fi PROTECTED SETUP wi D Restrictions on the Use of Wireless Devices In some situations or environments the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization For example using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment you are encouraged to ask for authorization to use the device prior to turning on the equipment The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer Correction of the interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufacturer and its authorized
37. ector on the device when disconnecting or reconnecting the Ethernet cable from the device or user s PC SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 Q MOTOROLA ARRIS Safety and Regulatory Information e lt is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected This is to avoid damaging the device by local lightning strikes and other electrical surges e Postpone installation until there is no risk of thunderstorm or lightning activity in the area e Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust e Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust e For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges e Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition e Do not open the device Do not perform any servicin
38. ful inspection firewall supporting intrusion detection session tracking and denial of service attack prevention e Maintains state data for every TCP IP session on the OSI network and transport layers e Monitors all incoming and outgoing packets applies the firewall policy to each one and screens for improper packets and intrusion attempts e Generates comprehensive notifications for the following o User authentications Rejected internal and external connection requests O o Session creation and termination O Outside attacks intrusion detection Protection Level The Firewall Protection Level screen has various settings related to blocking or exclusively allowing different types of data through the SBG6782 AC from the WAN to the LAN There are three security firewall protection levels which correspond to how many services are allowed e High Safest configuration highest security e Medium Common configuration modest risk e Low Minimum security higher risk e Off No security highest risk SBG6782 AC Wireless Cable Modem amp Router e User Guide 38 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Firewall protection enables the Stateful Packet Inspection SPI firewall features Block Fragmented IP packets prevent all fragmented IP packets from passing through the firewall Port Scan Detection detects and blocks port scan activity originating on both the LAN and WAN IP
39. g other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel This device should not be used in an environment that exceeds 104 F 40 C SAVE THE ABOVE INSTRUCTIONS Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Article 820 93 and 820 100 of the National Electric Code which provides guidelines for proper grounding and in particular specifies that the Coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or reloc
40. gure 7 SBG6782 AC Web Manager Main Menu mks emn 16 Figure 8 Help Overview GcCreen n I II e II e nme EE e nnns n nn n e rn N EE 17 Rs 18 Figure 10 SBG6782 AC Status Product Information Screen 19 Figure 11 SBG6782 AC Status Connection Screen 20 Figure 12 SBG6782 AC Backup and Restore Gcreen He eme nnne nennen 20 Figure 19 Restore Factor AR EE 22 Figure 14 MoCA Configuration and Status Gcreen mm e ee n ne n einn nnne nnn nnns 23 Figure 15 Change Usemame e I III HI nen hnmeh nnne nne nsn rn e rs n rn es n e rs nr enn nnns 25 Figure 16 luet EE 26 Figure 17 Firewall Protection Level e EE 26 Figure 18 Parental Control Change Time Zone Gcreen m Ie emen rnne renean 27 Figure T9 Firewall Parental Control SOEBBI Lagesen i inin i Ei ei aSa 28 Figure 20 e nee Be rege tee EE 29 Figure 21 Advanced DMZ Host e 29 Figur 22 Firewall Remote Log STEEN EE 30 Fe Zo B35I6 SN Ne OO Figure 24 Basic DACP SOTO ME 35 Figure 25 Basie DDIN Ee 36 FIgure 26 Basic Backup amp Restore SCT PEN EE 37 Figure 27 Basic MoCA Configuration and Status Screen eene 37 Figure 28 Firewall Protection Level Screen 39 Figure 29 Firewall Parental Control SOF GEI saris tace bere ina eta etras tton ue eege 40 Figure oO e Fe Local LOG SEN EE 41 Figure 31 Firewall Remote Log Gcreen I Ime rre rer nne nnn n nnn ei n ern ne nnne nenas 43 SBG6782 AC Wireless Cable Modem amp Router amp User Guide vii 365 095 23865 x
41. ick Security from the Status submenu options SBG6782 AC Wireless Cable Modem amp Router e User Guide 21 365 095 23865 x 1 Q MOTOROLA RRIS Managing Your Gateway and Connected Networks Change Username Enter Current Username Enter Current F asamard Enter Hem Username Re Enter Hew Username Restore Factory Defaults Figure 13 Restore Factory Defaults 3 Select Yes under Restore Factory Defaults 4 Click Apply to reset the default username and password and restore the original gateway configuration 5 Click Logout above the SBG6782 AC Main Menu bar in the upper right corner of the screen 6 Log back in using the default username and password Username admin Password motorola Exit the SBG6782 AC Web Manager To log out and close the SBG6782 AC Web Manager e Click Logout located in the upper right corner of the screen above the SBG6782 AC Main Menu SBG6782 AC Wireless Cable Modem amp Router e User Guide 22 365 095 23865 x 1 GE Q MOTOROLA ARRIS Configuring Your MoCA Network 7 Configuring Your MoCA Network With the SBG6782 AC MoCA interface you can create a reliable home network using your existing coaxial wiring MoCA provides Internet Protocol IP connectivity with your set top boxes Smart TVs and any other Ethernet enabled electronic devices in your home You can also use MoCA adapters to further extend your MoCA home network to connect additional Smart TVs computers gaming co
42. is device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded electrical outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the device Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet Do not connect the plug into an extension cord receptacle or other outlet unless the plug can be fully inserted with no part of the blades exposed Place this device on a stable surface Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth grounded coaxial cable TV wall outlet Always first touch the coaxial cable conn
43. l ID 5 8 Frequency 603000000 Hz 609000000 615000000 Hz 621000000 0 Hz 0 Hz 0 Hz 0 Hz Power 1 8 dBmVv 1 8 dBmV 2 2 dBm 1 8 dBmv 0 0 dBmV 0 0 dBmV 0 0 dBmVv 0 0 dBmv SNR 41 4 dB 41 3 dB 41 2 dB 41 9 dB 0 0 dB 0 0 dB 0 0 dB 0 0 dB Corrected Uncorrectables 570 247 20 Upstream Bonded Channels Symbol Rate Channel Lock Status 1 Locked 2 Not Locked 3 Not Locked 4 Not Locked US Channel Type ATDMA Unknown Unknown Unknown Channel ID 4 0 0 0 2560 Ksym sec 0 Ksym sec 0 Ksym sec 0 Ksym sec Frequency 19600000 Hz 0 Hz 0 Hz 0 Hz Current System Time Tue Mar 12 19 54 52 2013 Power 55 8 dBmV 0 0 dBmV 0 0 dBmV 0 0 dBmV Figure 11 SBG6782 AC Status Connection Screen Back Up Your Gateway Settings You can save a backup copy of the current gateway configuration settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want To create a back up copy of your gateway settings 1 Click Basic on the SBG6782 AC Main Menu 2 Click Backup and Restore from the Basic submenu options Backup Restore Backup Choose File Ma file chosen P Help Figure 12 SBG6782 AC Backup and Restore Screen SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 20 Q MOTOROLA RRIS Managing Your
44. l of the settings that you need to set up your SBG6782 AC First select a name for your network You should choose a name that is easy to remember but is also unique This name is how devices know which network to join Second select a passphrase that will be used to protect your wireless network from intruders and eavesdroppers Again this should be a unique phrase that is easy to remember but not easy for someone to guess You now have the wireless network set up Next you need to put the network passphrase into each of the devices that you wish to connect to the network Once this is done these devices can join the network whenever they are in range of the SBG6782 AC Figure 8 Help Overview Screen SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 Q MOTOROLA RRIS Managing Your Gateway and Connected Networks e Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help About on the SBG6782 AC Main Menu The link takes you to the related configuration screen AA hzlengolJ zio B SURFboard SBG6782 AC Logout Help About This SBG6782 AC Your Motorola SBG6782 AC is one of the most advanced Cable Gateway products available Most common problems are easily solved by using the setup wizard and following the instructions provided on the setup pages Occasionally you may need to call your service provider for assistance When you
45. latory Information Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Read all of the instructions listed here and or in the user manual before you operate this device Give particular attention to all safety precautions Retain the instructions for future reference This device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that is included with the device Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this device To prevent fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device This device was qualified under test conditions that included the use of the supplied cables between system components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of th
46. ld 10 Select the days of the week that you want to allow the selected user to access the Internet 11 Select the time range that you want to allow the selected user to access the Internet 12 Select to Allow or Block Internet access for the time and days you set previously 13 Select On or Off in the Enabled field to enable or disable this Parental Control restriction 14 Click Apply when done Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings To configure Port Triggers 1 From any screen click the Advanced Port Triggers menu link or click the Advanced menu button on the SBG6782 AC Main Menu and then select Port Triggers 2 Click Create Port Triggers button to open the Add Port Triggering Entry window SBG6782 AC Wireless Cable Modem amp Router e User Guide 28 365 095 23865 x 1 T Q MOTOROLA ARRIS Protecting amp Monitoring Your Wireless Network Add Port Triggering Entry Trigger Start Port Trigger End Port Target Start Port Target End Port Protocol Description Enabled 0 0 0 0 Off Cancel Port Triggering Trigger Range Target Range Protocol Description Enable Start Port End Port Start Port End Port
47. ls Green Gateway is connected to the network Green 2 4 GHz wireless connection is made between the SBG6782 AC and another Wi Fi enabled device on your network for example printer tablet or laptop Amber Flashes during the wireless pairing process and lights SOLID green after five seconds or less Green 5 GHz wireless connection is made between the SBG6782 AC and another Wi Fi enabled device on your network for example printer tablet or laptop Amber Flashes during the wireless pairing process and lights SOLID green after five seconds or less Green A MoCA enabled device is connected and running Blue Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check with your service provider for availability in your area Wi Fi Protected Setup WPS Wi Fi Protected Setup WPS is a wireless network setup option that provides a quick and easy solution for setting up a secure wireless network connection for any WPS enabled device such as a computer or printer WPS automatically configures your wireless network connections and sets up wireless security See Connect Your WPS Enabled Devices for more information SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 4 Q MOTOROLA RRIS Product Overview Rear Panel Figure 2 SBG6782 AC Rear View Table 3 SBG6782 AC Rear Panel Ports amp Connectors PORT NAME DESCRIPTION 1 R
48. nable wireless security On the Wireless Access Control Page make sure the MAC address for each affected wireless client is correctly listed Front Panel LED Icons and Error Conditions The SBG6782 AC front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Icons and Error Conditions LED ICON STATUS IF DURING STARTUP IF DURING NORMAL OPERATION OFF Modem is not properly plugged Modem is unplugged into the electrical outlet POWER RA FLASHING Downstream receive channel Downstream channel is lost cannot be acquired RECEIVE A FLASHING Upstream send channel cannot be Upstream channel is lost acquired SEND FLASHING IP registration is unsuccessful IP registration is lost ONLINE gt OFF LED is disabled LED is disabled WIRELESS te OFF LED is disabled LED is disabled WIRELESS Q OFF No connected device is detected Device is disconnected MoCA SBG6782 AC Wireless Cable Modem amp Router e User Guide 32 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Gateway Configuration Screen Definitions Basic Screens The SBG6782 AC Basic screens allow you to view monitor and configure configuration data including network configuration LAN and WAN connection types DHCP and DDNS Setup You can use the SBG6782 AC Basic Setup screen to view and configure the basic features of your SBG6782 AC gateway related to your service provider
49. nd then select Parental Control 2 Click Current Time Zone drop down button to select your time zone Firewall MAC Filters Time Port SE Pro Allow Description MAC Address Days Start Start atn On Remove All amp End amp End Time Zone Current Time Network Time Not Available Current Time Zone Select a Time Zone Automatically adjust for Daylight Saving Time Yes o No Figure 18 Parental Control Change Time Zone Screen 3 Select Yes or No to automatically adjust the time for Daylight Saving Time 4 Click Create to continue setting up Parental Controls SBG6782 AC Wireless Cable Modem amp Router e User Guide 27 365 095 23865 x 1 GE Q MOTOROLA ARRIS Protecting amp Monitoring Your Wireless Network Description MAC Address 00 00 00 00 00 00 Start Port 0 End Port 0 Protocol TCP v VlEveryDay Sunday Monday Tuesday Wednesday Thursday Friday Saturday Time All day Start End Allow Block Block v Enabled On v Figure 19 Firewall Parental Control Screen 5 Enter a name for the user profile that you want to create in the Description field 6 Enter the 12 digit hexadecimal MAC address of the device for which you are creating Parental Controls in the MAC Address field Enter the web address of the Internet site that you want to block or access 8 Enter the Starting port number of the in the Start Port field 9 Enter the Ending port number in the End Port fie
50. nene hhnn nnn nn nne nsns an e rs e nne nine n ener e EEEE 21 Reset Gap ABI RTT EE EE 21 Exit the SBG6732 AC Web NAN Led eege e 22 Configuring Your MoCA Network rnurrnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnennnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnuvennnunennnunenn 23 EVNE 23 SBG6782 AC Wireless Cable Modem amp Router amp User Guide V 365 095 23865 x 1 Q MOTOROLA ARRIS Tables Protecting amp Monitoring Your Wireless Network rnnurrnnnnnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnunnnnnnunnnnnnnnnnnnnnunee 24 Prevent One te Te Ee 24 Change the Default User Name and Password ssssssssssssssee m III Im nnne rn rne nnns 24 PV 26 PV dizi eg Ca E 27 EU hr 28 SES aB o EEE EEE 29 Store Remote Firewall Loge 30 Troubleshooting WT ennnen nennen nnn 31 SECH 31 Front Panel LED Icons and Ee te gel ue 32 Gateway Configuration Screen Definitions rrrrnnnrnnnnnnennnnnnnnnnnennnvnnnnnnnnnnnnennnnnennnvnennnvnnnnuvennnunennnssenn 33 eee EEE EE EEEE 55 NN 33 Kieler EE 39 D 36 Backup 110 Ea SO JE EEE EE NER 97 mec oe 37 EE EE E I N E A E EEE 38 Fe CUON EN NN UT T ENE ENE 38 Fi Nr 40 Fore olo EE EE SE EEE 41 FAS oA E d ES EE 42 Warranty Af tel E Te TEEN 44 Tables Table T BO BPM Package NN Snoen dU EEUU dM 1 Table 2 SBG6782 AC Front Panel LED ICONS EE 3 Table 3 SBG6782 AC Rear Panel Po
51. nsfer Protocol SMTP Server Your email server name is required to send a firewall log to your email address You can obtain the SMTP server name from your Internet service provider SMTP Username User name for your email account Check with your email provider SMTP Password Password for your email account Check with your email service provider Email Alerts Enable or disable emailing firewall alerts Remote Log You can send firewall attack reports out to a standard SysLog server so that many instances can be logged over a long period of time You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored There are four types of Firewall reports that you can monitor and log e Permitted Connections Select to notify the server to send you email logs identifying who Is connecting to your network e Blocked Connections Select to notify the server to send you email logs identifying who was blocked from connecting to your network e Known Internet Attacks Select to notify the server to send you email logs of known Internet attacks against your network e Product Configuration Events Select to notify the server to send you email logs of the basic product configuration events logs The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To activate the SysLog monitoring feature
52. nsoles and other network devices You can enable or disable the SBG6782 AC MoCA interface If the SBG6782 AC is not set up as the MoCA Network Controller it will not have any control over the other devices on the MoCA network If you disable the SBG6782 AC as the MoCA Network Controller then you are allowing another device to become the MoCA Network Controller Set Up Your MoCA Network 1 From any screen click the Basic MoCA menu link or click the Basic menu button and then select MoCA Configuration MoCA W Enabled gt Help Operational Frequency 1250 MHz D3 v gt Help Max Beacon Power Level 10 Max v gt Help Transmit Power Level 10 Max Ivi gt Help Privacy d Enabled gt Help Link State Figure 14 MoCA Configuration and Status Screen 2 Select Enabled to set the SBG6782 AC as the MoCA Network Controller Select the operational frequency range for the MoCA data transmission rate from the list o Normal range is between 1150 MHz to 1500 MHz o Most cable TV systems use 1150 MHz Select the maximum number of beacon signals for data transmission Default level is 10 5 Select the transmit Power level Default level is 10 6 Select Enabled to require a 12 to 17 numeric digit password to allow the MoCA controller to encrypt data Note he password must be the same on all devices on your home network 7 Click Apply SBG6782 AC Wireless Cable Modem amp Router e User Guide 23 365 095 23865 x 1 P Q MOT
53. nt type i Appearance and Personalization Change the theme Change desktop background Palpsst sereen mechten Clock Language and Region LE Change keybord or other input methods JR Ease of Access Let Wingesas suggest settings Optimize vipua display 3 Click Change adapter settings from the Control Panel Home pane to open the Network Connections window 4 Click Local Area Connection to open the Local Area Connection Status window IPv4 Connectivity Media State Duration Speed Internet No Internet access Enabled 07 39 28 100 0 Mbps sent 5 received ae Bytes 14 028 941 5 Click Properties to open the Local Area Connection Properties window SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 Q MOTOROLA ARRIS Setting Up an Internet Connection Network Connection Configure This connection uses the following items OM Client for Microsoft Networks dal G05 Packet Scheduler dial File and Printer Sharing for Microsoft Networks amp Intemet Protocol Version 6 TCP IPw6 m Intemet Protocol Version A TCP IPv4 Link Layer Topology Discovery Mapper LC Driver wi Link Layer Topology Discovery Responder Is s IK S K Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks 6 Select Internet Protocol Version
54. o change your administrator password on a regular basis Note If your service provider supplied the SBG7682 AC gateway you may not have the necessary user privileges to change the log in user name Change the Default User Name and Password To change the default user name 1 Login to the SGB6782 AC from any web browser on your computer 2 Type the Gateway Web Manager IP address http 192 168 0 1 in the Address bar and then press Enter The gateway Login screen displays 3 Type the default username and password as they appear below Username admin Password motorola 4 Click Login to open the SBG6782 AC Web Manager The SBG6782 AC Status Connection screen displays SBG6782 AC Wireless Cable Modem amp Router e User Guide 24 365 095 23865 x 1 Q MOTOROLA RRIS Protecting amp Monitoring Your Wireless Network 5 Click the Status menu button and then click Security to display the Status Security screen 6 Confirm that Change Username is displayed in the drop down selection box 7 Complete each field entry but note the following O All fields for example Current Username amp Current Password are case sensitive Note For first time logons e Current Username is admin e Current Password is motorola Make sure No is selected under Restore Factory Defaults Change Username Enter Current Username Enter Current F asamord Enter New Username Re Enter Nem Username Restore Factory Defaul
55. onfigure your MoCA home network Configuration Hot A Enabled Operational Frequency 1150 MHz D1 ne Max Beacon Power Level 10 Max se Transmit Power Level 10 Max se Privacy Enabled Link State Up for 0 days 13h 42m 285 Frequency 1150 MHz Number of Nodes 2 Transmit Rate 243 Mbps Figure 27 Basic MoCA Configuration and Status Screen SBG6782 AC Wireless Cable Modem amp Router e User Guide 37 365 095 23865 x 1 ar Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Table 11 Basic MoCA Screen Field Descriptions FIELD DESCRIPTION MoCA Operational Frequency Max Beacon Power Level Transmit Power Level Privacy Firewall Screens Select Enabled or Disabled to turn ON or OFF your MoCA home network Frequency range for the MoCA data transmission rate Normal range is from 1150 MHz to 1500 MHz Maximum number of beacon signals allowed for data transmission Default is 10 Power level for data transmission Default is 10 Turns ON or OFF data encryption Create a 12 to 17 numeric digit password to allow the MoCA controller to encrypt data Same password must be used on all devices on your home network You can configure firewall filters and alert notifications for your home network The SBG6782 AC firewall protects the 5BG6782 AC LAN from unwanted attacks and other intrusions on the Internet Firewall protection also provides the following benefits e Advanced integrated state
56. onfigured to automatically access the Internet you should still perform the following gateway connectivity test to verify that the devices were connected properly 1 Power ON your computer and then log on 2 Check that the Power Receive Send and Online front panel LEDs on the gateway first FLASH in sequential order and then light SOLID See Front Panel for additional LED status information If an LED did not light SOLID call the ARRIS SURFboard Technical Support Center at 1 877 466 8646 for assistance 3 Contact your service provider to activate provision your gateway Note Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser 4 Once your gateway is provisioned open a web browser on your computer such as Internet Explorer Firefox Google Chrome or Safari 5 Type a valid URL for example www arrisi com consumer in the address bar and then press Enter The ARRIS website should open If it did not open you may have to manually set up the network options on your computer to access the Internet See Setting Up an Internet Connection for more information or call ARRIS SURFboard Technical Support 1 877 466 8646 for assistance Connect Your MoCA Enabled Devices You can also connect any MoCA enabled devices such as the Motorola SBM1000 SMART Video Adapters or a Smart TV to the SBG6782 AC You will need an RF cable splitter and an additional
57. onnect to your wireless network 1 If connected disconnect the Ethernet cable from your computer and the SBG6782 AC 2 Open a web browser on your computer 3 Type a valid URL for example www arrisi com consumer in the address bar and then click or press Enter If the Motorola ARRIS website did not open please call ARRIS SURFboard Technical Support at 1 877 466 8646 for assistance SBG6782 AC Wireless Cable Modem amp Router e User Guide 14 365 095 23865 x 1 Q MOTOROLA ARRIS Managing Your Gateway and Connected Networks Managing Your Gateway and Connected Networks Use the SBG6782 AC Web Manager to view and monitor the configuration settings and operational status of your gateway You can also configure your network connections and wireless security settings Start the Gateway Web Manager Note Use the following default user name and password to log on to the SBG6782 AC Web Manager for the first time For network security we highly recommend that you change the user name and password after logging on See Change the Default User Name and Password for more information 1 Open any web browser on the computer connected to the SBG6782 AC 2 In the Address bar type http 192 168 0 1 for the SBG6782 AC Web Manager IP address and then press Enter Ihe gateway Login screen displays 3 Type the default username and password Both entries are case sensitive Username admin Password motorola 4 Click Login to
58. our wireless network 2 4 refers to the 2 4 GHz Wi Fi frequency range used by most wireless devices The 5 GHz frequency provides better performance If your device is capable of performing at that frequency level However the 2 4 GHz is more widely used and is compatible with a higher number of wireless devices o We recommend that you use the default SSID name assigned to your gateway located on the gateway label You have the option to change the network name to one that may be easier for you to remember Enter Network security key code in the Security key field see WPA PSK code listed on the SBG6782 AC gateway label and then click OK to complete the wireless network connection A Connected status message showing the wireless network connection should display Close the Wireless Network Connection window Connect Your WPS Enabled Devices Note Use the WPS Pairing button option to connect your wireless devices Your computer hardware must support VVPS and also have WPA security compatibility Power ON the gateway and other WPS enabled devices that you want to connect to a wireless network Press the WPS button located on the top of the SBG6782 AC Press and hold the WPS button on your WPS enabled computer or other device for 5 to 10 seconds Repeat step 3 for each additional WPS enabled device Test Your Wireless Network Connection Perform the following test to verify that the SBG6782 AC and other wireless devices can c
59. p 192 168 0 1 for the SBG6782 AC Web Manager IP address and then press Enter The gateway Login screen displays 3 Type the default username and password Both entries are case sensitive Username admin Password motorola Note The gateway login process may differ slightly depending on If you purchased the SBG6782 AC gateway from a retail store or If you received it from your service provider 4 Click Login to open the SBG6782 AC Web Manager The Launch Quick Start Wizard screen displays see Figure 4 on next page 5 Click Launch Quick Start Wizard to start the wizard 6 Click Next SBG6782 AC Wireless Cable Modem amp Router e User Guide 12 365 095 23865 x 1 re Q MOTOROLA ARRIS Setting Up a Wireless Network Connection 7 10 11 Manage Wi Fi Network Manage Guest Network rs LEN ba Launch Quick Start Wizard Parental Controls Quickly customize basic network settings See Help Page About This SBG6782 AC Figure 4 SBG6782 AC Quick Start Wizard Screen Enter a Network Name SSID for your wireless network The network name must contain from one to 32 alphanumeric characters Enter a Passphrase or Wi Fi Security Key and then click Next This is the sign on access code for your wireless network The code must contain from 8 to 64 characters consisting of any combination of letters numbers and symbols Remember that your passphrase should be as unique as possible to protect your wireless
60. p information is available when you click Help Overview on the SBG6782 AC Main Menu AA MOTOROLA SURFboard SBG6782 AC Logout Overview Help Overview mn There are two ways to connect a device to the network wired and wireless Both have their strengths and weaknesses Wired Connections Wired connections using Ethernet also called Cat 5 cables are easy to install and provide the fastest data connections However devices need to be close to the SBG6782 AC or you need to have cables in place and the device cannot be easily moved around while you are using it If you can use a wire to connect the device Ethernet is your best option To connect a device using an Ethernet cable plug one end of the cable into the SBG6782 AC and the other end into the device you are connecting That s it you re done No changes are needed in the SBG6782 AC and you probably will not need to make changes to the device Wireless Connections Wireless connections also called Wi Fi or 802 11 are flexible and more than fast enough for most of the common uses of the network especially when 802 11n is used The most important thing to ensure is that wireless security in enabled The placement of the SBG6782 AC is also important to have the best performance The SBG6782 AC should be placed in as central a location within your home as possible The easiest way to set up the wireless network is to use the quick start wizard on the home page This page has al
61. re broadband cable access is available in your area To set up a wireless network you will need a high speed Internet connection provided by an Internet service provider e Choose a central location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets Note The following steps you through the wired Ethernet connection process so that you can quickly confirm that the gateway was properly connected and you can access the Internet Ethernet Connection Coaxial Cable Connection Power Connection Figure 3 SBG6782 AC Connection Diagram 1 Check that a coaxial cable is already connected to a cable wall outlet or RF splitter optional 2 Connect the other end of the coaxial cable to the Cable connector on the gateway Use your hand to tighten the connectors to avoid damaging them SBG6782 AC Wireless Cable Modem amp Router e User Guide 6 365 095 23865 x 1 Q MOTOROLA RRIS Installing Your Gateway 3 Connect the Ethernet cable to any available Ethernet port on your gateway and to the Ethernet port on your computer Repeat for each additional computer or Ethernet enabled device that you want connected on your wired network 4 Connect the power cord to the Power port on the gateway and then plug it into an electrical wall outlet Note This automatically powers ON your gateway Test the Gateway Connections Although your computer may already be c
62. rts amp Connectors sorsia enaa ENNEA E EEE 5 Table 4 SBG6782 AC Web Manager Main Menu Optons Rn 16 Table 5 Troubleshooting e rel 31 Table 6 Front Panel LED Icons and Error Conditions rrrrvrvrrarrrrnrrrvnrrrvrrrrvrrnvarrrvenrvrenrerrnrserrverrvsenresnennnn 32 Table 7 Basic Setup Screen Field DESCHIDIONS EE 34 Table 8 Basic DHCP Screen Field Descriptions sssssssssssss Ies 35 Table 9 Basic DDNS Screen Field Descriptions rrurnrvrrnrvrrnrvrrrvnrrrvrenrvrrrrvrrnrsrrrvsrrrvsenrersnrserrvsenrvsenresennnn 36 Table 10 Basic Backup amp Restore Field Descriptions sssssssssss me 37 Table 11 Basic MoCA Screen Field Descrptons m eem mmn 38 Table 12 Firewall Protection Level Screen Field Descriptions sessses He 39 SBG6782 AC Wireless Cable Modem amp Router e User Guide Vi 365 095 23865 x 1 Q MOTOROLA RRIS Figures Table 13 Firewall Parental Control Field Descriptions sssssssssss Hmmm 40 Table 14 Firewall Local Log Screen Field Descrptons m 42 Table 15 Firewall Remote Log Screen Field Descriptions ssssssse m 43 Figures Figure 1 SBGG7 C2 AG Front VIC M 3 Figure 2 SBG6782 AC Rear View 5 Figure 3 SBG6782 AC Connection DIS Luang 6 Figure 4 SBG6782 AC Quick Start Wizard Screen EE 13 Figure 5 Quick Start Wizard Opening Screen 15 Figure 6 SBG6782 AC Web Manager Main Menu Buttons 16 Fi
63. rvers Release WAN Lease Renew WAN Lease Controls the device mode Routed Bridged or NAPT Controls the primary network mode Routed Bridged or NAPT Enter the IP address of the SBG6782 AC on your private LAN Media Access Control address is set of 12 hexadecimal digits that are assigned during manufacturing to uniquely identify the hardware address of the SBG6782 AC access point The public WAN IP address of your SBG6782 AC which is either dynamically or statically assigned Media Access Control address a set of 12 hexadecimal digits assigned during manufacturing that uniquely identifies the hardware address of the SBG6782 AC access point Describes how long before your Internet connection expires The WAN lease will automatically renew itself when it expires Displays the exact time and date the WAN lease expires The addresses of the servers that convert web site names into Internet addresses assigned by the cable company Click to release the WAN lease Click to renew the WAN lease SBG6782 AC Wireless Cable Modem amp Router e User Guide 365 095 23865 x 1 34 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions DHCP You can use the Basic DHCP Dynamic Host Configuration Protocol screen to configure the IP settings of your SBG6782 AC gateway and the DHCP server on your home network You can also view the status of the optional internal SBG6782 AC DHCP server Do not modify these setting
64. ry to match the intended destinations The firmware setting is not accessible by the end user INDUSTRY CANADA IC STATEMENT This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions e This device may not cause interference and e This device must accept any interference including interference that may cause undesired operation of the device CAN ICES 3 BJ NMB 3 B In Canada RLAN devices are restricted from using the 5600 5650 MHz frequency band CAUTION To reduce the potential for harmful interference to co channel mobile satellite systems use of the 5150 5250 MHz frequency band is restricted to indoor use only High power radars are allocated as primary users meaning they have priority of 5250 5350 MHz and 5650 5850 MHz frequency bands These radars could cause interference and or damage to License Exempt Local Area Network LE LAN devices IC RADIATION EXPOSURE STATEMENT IMPORTANT NOTE This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body AVIS D INDUSTRIE CANADA IC Cet appareil est conforme la r glementation RSS 210 d Industrie Canada Son utilisation est assujettie aux deux conditions suivantes e Cet appareil ne doit pas causer d interf rences et e Cet appareil doit accepter toute interf
65. site that you want to block or access Start Port Enter the starting port number of the range of ports for which you want to block incoming or outgoing access Default port is 0 End Port Enter the ending port number of the range of ports for which you want to block incoming or outgoing access Default port is 0 Protocol Select TCP UDP or Both for the Internet protocol Days select the days of the week that the selected user can access the Internet Time Set the start and end time of day that the selected user can access the Internet Allow Block Set to allow or block Internet access for the time defined above Enabled Turn ON or OFF this Parental Control restriction Local Log You can send your firewall event log notifications in either of the following two formats e Individual e mail alerts sent out automatically each time the firewall is under attack e Local log stored within the gateway and displayed in table form on the Local Log page Contact Email Address SMTP Server Name SMTP Username SMTP Password Email Alerts Enable Description Last Occurence Figure 30 Firewall Local Log Screen SBG6782 AC Wireless Cable Modem amp Router e User Guide 41 365 095 23865 x 1 Q MOTOROLA ARRIS Gateway Configuration Screen Definitions Table 14 Firewall Local Log Screen Field Descriptions FIELD DESCRIPTION Contact Email Address Your email address SMTP Server Name Name of the email Simple Mail Tra
66. ts O Yes n Ho Figure 15 Change Username 8 Click Apply to update your user name 9 Click Change Username drop down arrow to display Change Password 10 Complete each field entry but note the following O O O O Username is the Current Username All fields are case sensitive Make sure No is selected for Restore Factory Defaults Find a secure place to write down and keep your new user name and password 11 Click Apply to update your password SBG6782 AC Wireless Cable Modem amp Router e User Guide 25 365 095 23865 x 1 GE Q MOTOROLA ARRIS Protecting amp Monitoring Your Wireless Network Change User Password Enter Username Enter Current P asamard Enter Hem F asamord Re Enter Hem F azamnrd Restore Factory Defaults O Yes Gei Ho Figure 16 Change User Password Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network You can also block Java Applets Cookies ActiveX controls popup windows Proxies and website access See Protection Level for more information To set the firewall protection level 1 From any screen click the Firewall Protection Level menu link or click the Firewall menu button on the SBG6782 AC Main Menu and then select Protection Level Firewall Protection Level Firewall Protection Setting Medium High Firewall Settings Block Fragmented IP Packets Port Scan Detection IP

Download Pdf Manuals

Related Search

Related Contents

ed210 gas detector - Electronic Devices    Quick Setup Guide: External Modem    Garland "REGAL"SERIES RADIANT CHAR-BROILERS, (RBA) RBA Series User's Manual  Samsung UN28H4000AF 27.5" Black  télécharger le magazine au format PDF - Mairie de Petit  MANUALE DI INSTALLAZIONE  Delta Electronics DPS-350TB series User's Manual  Hetis H81 - Xpress Platforms  

Copyright © All rights reserved. Failed to retrieve file