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SpectraLink 8020/8030 Wireless Telephone

1. Notes on Battery Packs e Polycom offers the following battery types with increasing capacity Standard Extended and Ultra Extended e Battery Pack life will vary depending on handset model and features and system infrastructure e Batteries are shipped with a partial charge Polycom recommends fully charging them before using them in phone operation e Maximum Battery Pack performance is achieved after a few charge discharge cycles e If multiple Battery Packs are supplied with your handset Polycom recommends that each be fully charged upon receipt to prolong battery life Battery Packs will slowly lose charge if unused To maintain battery potential charge unused Battery Packs occasionally or alternate Battery Pack use e After a length of time Battery Packs will lose the ability to maintain a charge and to perform at maximum capacity and will need to be replaced This is normal for all batteries e Overnight charging is best done while the handset is turned off e If the handset does not charge clean Battery Pack charger and handset contacts with an alcohol swab e When the handset is properly seated the backlight comes on briefly to indicate charging has begun e Any battery which exhibits swelling cracking or other abnormality should be disposed of promptly and properly 20 PN 1725 36038 001 H doc SpectraLink Wireless Telephone Overview Startup Sequence The SpectraLink 8020 8030 Wireless Tele
2. 802 11 Minimum Available vera Data Radio Standard Signal Strength RSSI Rate y 70 dB a 0 dBm 1 Mb s 60 dBm 11 Mb s The critical factor is the highest data rate set Required or Mandatory Other 802 11b data rates can be set enabled or disabled The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation PN 1725 36038 001 H doc Certifying the Handsets The handset configured for 802 11g requires 60dBm when all 802 11g data are available with only 6Mbps set Required 45dBm when 54Mbps is set Required and other 802 11 g rates Required Enabled or Disable 802 11 Minimum Available epee Data Radio Standard Signal Strength RSSI Rate y 60 dBm 6 Mb s 802 11g 45 dBm 54 Mb s The critical factor is the highest data rate set Required or Mandatory Other 802 11g data rates can be set Required Enabled or Disabled The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation 45dBm when 54Mbps is set Required and other 802 11 g rates Required Enabled or Disable The handset configured for 802 11g requires 60dBm when all 802 11a data are available with only 6Mbps set Required 45dBm when 54bps is set Required and other data rates Required Enabled or Disabled 802 11 Minimum Available poeta Data
3. Check the AP configuration against VIEW Configuration Guide for AP No Net Found No WMM APs The Wireless Telephone is configured to use Wi Fi Standard QoS but cannot find an AP configured appropriately Check the AP configuration against VIEW Configuration Guide No PBX Response The handset has exceeded its retransmission limit with no ACK response from proxy server Verify that proxy server IP address and port are properly configured No Reg Domain Regulatory Domain Not Set Configure the Regulatory Domain of the handset No Server IP In the case of static IP configuration Verify that call server info is properly the handset failed to find the call configured on the handset server IP No SIP TFTP IP No IP address has been entered for In static IP mode the SIP TFTP server the SIP TFTP server address must be entered in the administrative menus No SIP user file The phone is attempting to download a SIP configuration file from the SIP TFTP server A file must be available for the username that was entered either in the Admin menus or as requested at power on Ensure a SIP configuration file is available on the SIP TFTP server and is named as specified sip_username cfg No SVP IP The handset is configured for Static IP as opposed to use DHCP and no valid SpectraLink 8000 SVP Server address has been entered Enter a valid SpectraLink 8000 SVP Serve
4. Then View system speed dial number If the system speed dial key has been programmed it will be listed as the first entry with a close bracket gt as the first character Only the system administrator may change this entry Search for a phonebook entry Use Nav and Nav to scroll through the names or press the keys corresponding to the first letters of the name Use Nav lt and Nav to edit the search characters as needed View a phonebook entry Select the name and press NavOK Phonebook x spdl Brady Marsha number The entry may be called assigned a speed dial number or edited from this screen If a speed dial number has been assigned to this name it will appear beside spdl Return to the phonebook list by pressing the Back softkey or NavOK Edit a phonebook entry 1 Select the name to edit from the phonebook list 2 Press the Edit softkey to open the Edit Number display and edit the existing number Use the Clr and Del softkeys as needed 3 Press NavOK to display the Edit Name display and edit the name 4 Press NavOK to save the changes and exit the editing screens Press the Back softkey to exit without saving the changes Dial phonebook number Select the entry and press START or the Spkr softkey to Phonebook Select Name lt new gt B Name 96 PN 1725 36038 001 H doc Using the SIP Handset If you want to Then Enter
5. Configuration problem Check the IP address configuration in the DHCP server 126 PN 1725 36038 001 H doc Troubleshooting Message Description Action Cert Expired When WPA2 Enterprise with PEAP Verify that the NTP server is properly configured authentication is selected the handset failed to with the correct time pone dueto an expired nertingale on me Verify that the certificates loaded on the handset handset or authentication server D f and authentication server have valid start end dates by looking at valid to field from validity data in certificates If any of the certificates have expired replace them with new certificates Cert Invalid When WPA2 Enterprise with PEAP Verify that the NTP server is properly configured authentication is selected the Wireless with the correct time Telepnone failed t connectto ie network Verify that the certificates loaded on the handset because the certificate start date is in the TA future and authentication server have valid start end dates by looking at valid from field from validity data in certificates If any of the certificates have expired replace them with new certificates Charging The handset is charging in the desktop No action needed charger Charge Complete The handset is now fully charged No action needed Charger Error The handset has detected a problem with the charging circuitry Allow the charger and battery
6. PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN ax1x engr local Replace this with your SIP Domain s name PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here EEE so E A te ee ene ee ene eee eee FOR PROXY1_TYPE SHORETEL PROXY1_ADDR 172 29 102 212 5060 replace the ip address with the Shoretel s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN asia polycom com Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 102 Put Your Voice Mail Sytem s Pilot Number here HHEHHHHHEHHHHHHHHEAAHAAEAEREAEAEAEAEAEAEAAHAAAEAEAEAEHEREHEHARERA AEH REE This section describes how to add Favorites HHHHHHHHHHHHHHHHHHHHHHHEE Favorites in the allusers file will be present in the favorites on all phones The username can be blank and can include escaped chars Useful features can be included such as call forwarding or dialing voicemail FAVORITE 1234 Site Security FAVORITE 98 Call Forwarding Favorites can also be configured to prompt users to enter more digits Users will be prompted with characters inside the lt gt s
7. PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN ax1x engr local PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 172 29 65 6 5060 FOR PROXYI_TYPE MITEL PROXY1_ADDR 172 29 102 160 5060 PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7000 FOR PROXYI_TYPE CCME PROXY1_ADDR 172 24 144 107 5060 PROXY1_KEYPRESS_ 2833 disable PROXY1_KEYPRESS_INFO enable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE enable PROXY1_MAIL_ACCESS 7999 FOR PROXYI_TYPE PINGTEL PROXY1_ADDR 172 24 144 127 5060 PROXY1_KEYPRESS_2833 enable 78 replace the ip address with the Asterisk Server s Replace this with your SIP Domain s name Put Your Voice Mail Sytem s Pilot Number here eS Se eee Sete ates see bee eee ee replace the ip address with your PBX s Address Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here Peet ssi set se Sees Sob Se ceo eS Se Seb replace the ip address with the UCME s Address Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here ee a
8. SpectraLink 8020 8030 Wireless Telephone Administration Guide Session Initiation Protocol SIP January 2010 Edition o 1725 36038 001 wy POLYCOM Version H SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Patent Information The accompanying product is protected by one or more US and foreign patents and or pending patent applications held by Polycom Inc Copyright Notice 2007 to 2010 Polycom Inc All rights reserved POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom All rights reserved under the International and pan American copyright Conventions No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means or translated into another language or format in whole or in part without the express written permission of Polycom Inc Do not remove or allow any third party to remove any product identification copyright or other notices Every effort has been made to ensure that the information in
9. 0 Cisco FSR Username none set _ none set 802 11 mode b amp b g mixed Transmit Power 30 mW 15 dBm Diagnostics Run Site Survey ma Diagnostics Syslog Mode Disabled Disabled Error Handling Mode Restart on Error Minimum requirements for functionality after Restore Defaults Set SSID to an available AP and set Regulatory Domain to 01 46 PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration User Defined Preferences The SpectraLink 8020 8030 Wireless Telephone features a configuration menu Config menu that is available to the user to configure user preferences and display handset information The Config menu is opened by pressing the Cfg softkey from standby mode See the SpectraLink 8020 8030 Wireless Telephone and Accessories User Guide Config Menu Config menu 2 level 3 level 4 level 5 level 6 level Lock Keys User Profiles Silent Vibrate Loud Soft Custom Ring Settings Telephone Ring Message Alert 1 Message Alert 2 Ring Off Cadence PBX Continuous Short Pulse _ Long Pulse Ring Tone i Tones 1 10 Ring Volume Volume mT Vibrate Off Cadence PBX Continuous Short Pulse Long Pulse PN 1725 36038 001 H doc 47 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Ring in Headset Ring
10. EAP FAST For EAP FAST HAT is also used for manually provisioning a handset with a Protected Access Credential PAC Choose the PAC file with the file browser The user will be prompted to enter the password used to generate the PAC as part of its validation process Once the PAC is considered to be valid the Provision button will be available for installing the PAC onto the handset The screen below shows a valid PAC identified with the file browser after a valid password has been entered 52 PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration Handset Administration Tool lel x Connect Password Error info Firmware Settings Certificate PAC Version PAC File Ic ayeats Certificates eapuser pac r Valid PAC Fie E Handset EE Read E write E Provision Revoke Error The two screens below show the result of entering the wrong password Wrong password entered xi Please enter the correct password PN 1725 36038 001 H doc 53 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Handset Administration Tool lel x Connect Password Error info Firmware Settings Certificate PAC Version PAC File Ic apeats Certificates eapuser pac e Valid PAC File a Handset E Read E write E Provision i Revoke Error CI If anonymous in band PAC provisioning is enabled on the RADIUS server then it is not necessary to download PAC
11. Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the handset displays the extension number and is ready for use Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads The handset will automatically retry the download every few seconds TFTP A failure has occurred during the TFTP download of one of the files x The file ERROR x yy number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation
12. LINE3_AUTH 3003 3003 LINE4 3004 PN 1725 36038 001 H doc 83 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP LINE4_PROXY LINE4_CALLID LINE4_AUTH LINE5S LINE5_PROXY LINE5_CALLID LINE5_AUTH 3 User Name 4 3004 3004 3005 2 User Name 5 3005 3005 HHEHHHHHEHAHHHHHHEAAHAHEAEAEAEAEAEAEAHEHEHAHAAAHAEHEREREHEAEHERARHAH AHHH ARERR ERE This section describes how to add Favorites HHHHHHHHHHHHHHHHHHHHHHHEE Shh ROHR RH FAVORITE 3001 User Name 1 FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE FAVORITE SSR SRO HE OH FAVORITE 84 3002 User Name 2 3003 User Name 3 3004 User Name 4 93035551212 User 3006 User Name 6 3007 User Name 7 3008 User Name 8 3009 User Name 9 3010 User Name 10 3011 User Name 11 3013 User Name 12 3013 User Name 13 3014 User Name 14 3015 User Name 15 Favorites can also be conf be prompted with characters inside the lt gt s In the below example if the Feature Access Code for call forwarding is 21 When the user selects the Favorites option and then Call Forward they would see Call Forward Enter Destination They would then have a chance to enter the fwd destination before pressing the send key 21 lt Enter Destina 5 lt Pickup Number Favorite Dialed Number list You can define up to 15 total ent
13. Radio Standard Signal Strength RSSI Rate y 60 dBm 6 Mb s 802 11a 45 dBm 54 Mb s The critical factor is the highest data rate set Required or Mandatory Other 802 11a data rates can be set enabled or disabled The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation 3 Finally use the single AP MylD Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method PN 1725 36038 001 H doc 119 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out handsets at a site that has not been certified 120 PN 1725 36038 001 H doc 10 Software Maintenance The SpectraLink 8020 8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation The software versions that are running on the handsets can be displayed during power on by holding down the END button Firmware Version is also an option on the Config menu Polycom Customer Service or an authorized dealer will provide information about software updates
14. and make outside and long distance calls The Wireless Telephones can only be used on premises within the WLAN coverage area with the local SIP call server SpectraLink 8000 SVP Server required when using SVP As described earlier the SVP Server is a Polycom wired LAN device that is required when using SpectraLink Voice Priority for QoS Access points Enterprise grade Wi Fi access points provide the connection between the wired LAN and the wireless LAN VIEW Certified 802 11a b g n APs must be positioned in all areas where Wireless Telephones will be used to ensure seamless radio coverage The number type and placement of access points will affect the coverage area and capacity of the wireless system Careful planning of the WLAN is necessary to ensure good voice quality See the Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones for additional guidance APs must be properly configured to support the corresponding QoS and security methods selected for the handset Ethernet switch One or more Ethernet switches interconnect multiple network devices including the SpectraLink 8000 SVP Server if used for QoS the proxy server s wired IP phones TFTP Server RADIUS authentication server if using WPA2 Enterprise and WLAN access points Enterprise Ethernet switches provide the highest performance 15 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP networks which can handle combi
15. reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server configuration 16 No TFTP server address Check the TFTP server configuration 81 File put into memory did not CRC The handset will attempt to download the file again FF Timeout error TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the handset This operation will retry Waiting Handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again 122 PN 1725 36038 001 H doc 11 Troubleshooting On occasion you may run into transmission problems due to any number of factors originating from the wireless LAN SpectraLink 8020 8030 Wireless Telephones can exhibit transmission problems in several ways They can cease functioning properly display error messages or display incorrect data When using and troubleshooting handsets consider the following problem sources to determine the best method of approaching any specific situation Access Point Problems PN 1725 36038 001 H doc Most but not all handset audio problems have to do with AP range positioning and capacity Performing a site survey as described in this document can isolate the AP causing these types of problems If the handset itself is suspected conduct a parallel site survey with a handset that is known to be properly f
16. such as an IP address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The handset will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet mask 3 Default gateway 6 DNS server 7 Syslog server logging 15 Domain name 66 TFTP server 151 SpectraLink 8000 SVP Server 152 SpectraLink 8000 OAI Gateway siaddr Boot server or next server DNS Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on number based addresses to move information on the network However it is easier to remember user friendly names than number based addresses so it is necessary to translate user friendly names into 59 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP addresses that the network can recognize The handset will use DNS to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server In DHCP mode the SIP handset will use DNS to look up an address for the logical name siptftp to locate the SIP TFTP file server If this logical name is undefined then the address specified by option 66 or the boot server next server siaddr field is used for t
17. 5 470 5 725 DFS 5 470 5 650 DFS 5 725 5 825 5 725 5 850 tb amp b g mixed g only gt Transmit Power 5mW 7dBm 10mW 10dBm 20mW 13dBm 30mW 15dBm 40mW 16dBm _ 50mW 17dBm 100mW 20dBm Diagnostics Run Site Survey Diagnostics Mode Disable _ Enable Syslog Mode Disabled Errors Events Error Handling Mode Halt on Error Restart on Error Full Restore Defaults Demos Graphics Demo default setting t Only those 802 11a bands that are available in the selected domain will be listed See Appendix A for complete information Subbands have not been established for the b and b g mixed or the g only mode at this writing Provision is made in the software to accommodate these ranges once established Until added selecting either of these two modes will immediately bring up Transmit Power options PN 1725 36038 001 H doc 3 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Attention Modifications of settings under WLAN Settings CCX may get reflected in the corresponding settings under WLAN Settings Custom or vice versa If the configuration is changed from CCX to Custom or vice versa it is recommended to double check all settings Phone Config 32 Telephony Protocol Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run The SIP protocol used for the Spec
18. Handset Features section SIP TFTP Server Configuration Files Handset Modes 22 Standby mode on hook In standby mode the handset is waiting for an incoming call or for the user to place an outgoing call The extension number is shown on the display and there is no dial tone In this mode the handset is conserving battery power and wireless LAN bandwidth When an incoming call arrives the handset rings the handset enters the active mode and remains so until the call is ended The call is answered by pressing the START key or the Answ or Spkr softkey The handset will ring according to user preference as specified in the standby menus The ringing can be silenced by pressing the END key If you do not wish to accept the call some SIP call servers support the ability to press the Rej softkey If supported the SIP call server will redirect the call as configured by the system administrator PN 1725 36038 001 H doc SpectraLink Wireless Telephone Overview Active mode off hook The handset is in the active mode when an incoming call is answered or when it is in communication with the SIP server without being in an active call When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If the END key is pressed the first call is terminated and the handset reverts to a full ring The active mod
19. In the below example if the Feature Access Code for call forwarding is 21 When the user selects the Favorites option and then Call Forward they would see Call Forward Enter Destination They would then have a chance to enter the fwd destination before pressing the send key FAVORITE 21 lt Enter Destination gt Call Forward In the example below the user would be prompted Call Pickup Pickup Number PN 1725 36038 001 H doc 73 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP to enter a call pickup number for a call pickup Feature Access Code starting with 5 FAVORITE 5 lt Pickup Number gt Call Pickup If user wants to add a comment for a FAVORITE it should be added on the next line not on the same line where a FAVORITE is defined HHEEEEEHAAHEEEEREAEEEEEEEEHE EERE EEEEEHAEEEEEEEHAEREEEEHAEEEEEEHEE EERE EAERER REAR EPEAT THIS SECTION EXPLAINS THE PROXY_N PARAMETERS IN MORE DETAIL AND GIVES FORMAT EXAMPLES One PROXYn_ADDR PBX Call Server entry is required additional ones are optional as you can register secondary line appearances with other PROXY servers PROXY1_ADDR 172 29 102 131 5060 PROXY2_ADDR 172 29 0 140 5060 fone naan nena e ne nn nnn ann ne en rn nee ne seen nee nese enna seamen enene For each proxy of type NECSIP one PROXYn_CONF_IP_ADDRESS is required This value is the address of NEC PBX s IP PAD card PROXY1_CONF_IP_ADDRESS 172 2
20. Line definitions Each definition should have LINEn LINEn_PROXY and LINEn_CALLID LINEn is the dial number LINEn_PROXY is the PROXYn server this line should register with typically defined in sip_allusers cfg LINEn_CALLID is shown on the standby display of 8020 8030 phones but not 8002 or e h340 i1640 phones The Asterisk Server converts the callID information to alternative forms defined in the Asterisk configuration files for display at the far end of a phone call LINEn_AUTH is a means of associating a particular user name Password pair with a specific line Linen_AUTH method of authentication must be used on PROXY types NEC and SHORETEL Like AUTH there is a security risk associated with storing authentication credentials in this file alternatively the LINEn_AUTH setting information can be administered via the SIP Reg menus Up to 5 line definitions can be made for each user Line definitions do not necessarily have to have different extensions For CCME the value for LINEn_CALLID shouldn t have commas or special characters If found the phone will display an error message Bad Request Mal LINE1L 3001 LINE1_PROXY 1 LINE1_CALLID User Name 1 LINE1_AUTH 3001 3001 Two lines may map to the same extension to allow second incoming calls LINE2 3002 LINE2_PROXY 1 LINE2_CALLID User Name 2 LINE2_AUTH 3002 3002 LINE3 3003 LINE3_PROXY 1 LINE3_CALLID User Name 3
21. OAI server address option 152 option oai server 192 168 0 6 option 152 DHCP lease pool for other devices pool deny members of SpectraLinkPhones range 192 168 0 150 192 168 0 199 next server 192 168 0 1 option tftp server name 192 168 0 1 PN 1725 36038 001 H doc 6 5 Programming the SIP Handset Features In order for the handset to function in the SIP environment it downloads two files from the root directory of the SIP TFTP server during startup The first file contains generic system information and is downloaded by every handset during the power up sequence A second file unique for each handset is then downloaded It contains specific information for each handset such as username password and line appearances Both of these files must be written locally Sample files populated with default parameters are provided with the software downloaded from the website We recommend using these sample files as a starting point and adjusting them according to your system requirements See the Sample Configuration Files section below for the default values SIP TFTP Server Configuration Files PN 1725 36038 001 H doc The two file types generic and specific are identical in format Any or all of the configuration information can be contained in either file Any information in the specific file that conflicts with the information in the generic file will take precedence over that in the generic file Authenticat
22. Priority SVP Wi Fi Standard QoS using WMM WMM Power Save and WMM Admission Control CCXv4 WEP Wired Equivalent Privacy Cisco FSR Fast Secure Roaming WPA Personal WPA2 Personal WPA2 Enterprise 802 1X Authentication EAP FAST PEAPv0 MSCHAPVv2 PEAP certificate sizes 512 1024 2048 4096 bit recommended Encryption Ciphers AES RSA RC4 Data Integrity Hashed Message Authentication Code MD5 HMAC MD5 RFC 2403 2104 and Secure Hash Algorithm 1 SHA HMAC SHA 1 RFC2404 Fast AP Handoff Opportunistic Key Caching OKC Cisco Client Key Management CCKM Part 15 247 IP 53 certified for resistance to dust and liquid resistance MIL 810F Proc IV 516 5 for shock resistance Cisco Compatible Extensions CCX v4 ADPCM Proprietary G 711p law G 711a law and G 729 Up to 100mW Transmit Power Control formerly 802 11h see Appendix A for details Up to five lines of text plus two icon status rows and one row for softkey labels 5 7 x 2 0 x 0 9 14 5 x 5 1 x 2 3 cm PN 1725 36038 001 H doc SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 8030 Dimensions 5 4 x 2 0 x 0 9 13 7 x 5 1 x 2 3 cm 3 9 oz 110 6 g with Standard Battery Pack 8030 Weight 4 2 oz 119 1 g with Standard Battery Pack PTEE ali 6 hours talk 120 hours standby Ultra Extended Battery Pack capacity 8 hours talk 160 hours standby
23. VIEW Configuration Guide Try another AP Assoc Timeout x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset did not receive association settings response from AP displays MAC of Ensure AP is configured per VIEW failing AP Configuration Guide Try another AP Auth Failed x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset authentication was refused by settings AP displays MAC of failing AP Ensure AP is configured per VIEW Configuration Guide Try another AP PN 1725 36038 001 H doc 125 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action Auth Timeout x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset did not receive authentication settings response from AP displays MAC of failing AP Ensure AP is configured per VIEW Configuration Guide Try another AP Bad Code Type xx Expected Code Xx yy software license types Handset software does not match Download new software from the Polycom website per Software Type yy current handset license selection Maintenance Bad Config Some needed configuration parameter Check all required handset has not been set configuration parameters for valid settings Bad SSID The handset has not had an SSID Statically configure an SSID in the entered Admin menu Bad Phintl File Handset software download files are Downlo
24. all network stack initialization is complete proceeding with application specific initialization 123 SIP application startup Icon 3 is extinguished if a generic SIP config file is found 12 Icon 2 is extinguished if a handset specific SIP config file is found no icons Handset is attempting to register each of the specified line contacts Registering PN 1725 36038 001 H doc 21 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Icon The icon s shown in bold turns off when no icons EXT Handset has registered with at least one contact on one proxy server Initialization is XXXXX complete The handset is in standby mode ready to receive and place calls The line one contact is displayed During the last three steps of this process the handset contacts the SIP TFTP server and downloads general information about the proxy server s downloads specific information pertaining to the handset registers with the proxy server s and verifies handset credentials Once this process is complete the handset is ready to use If the username and password have not been defined in the Admin menu you will be prompted to enter both of these items before the extension number can display The user name must correspond to the configuration file that contains user specific information If the file is not found an error message will appear and the handset will restart See Chapter 5 Programming the SIP
25. and how to obtain the software for example downloading from a website After software updates are obtained they must be transferred to the appropriate TFTP server located on the LAN to update the code used by the Wireless Telephone The handset allows over the air transfer of software updates from the designated TFTP server to the handsets The download function in the Wireless Telephone checks its software version every time the handset is powered on when the TFTP server is active If there is a different version available the handset immediately begins to download the update Upgrading Handsets After software updates are obtained from Polycom they must be transferred to the appropriate location in the LAN to update the code used by the handsets SpectraLink 8020 8030 Wireless Telephones allow over the air transfer of software updates from the designated TFTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update PN 1725 36038 001 H doc 121 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Normal Download Messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Code
26. contact name XXX XXX XXX XXX P4 address Domain where the mail resides 3 For mail notifications in general you will need to define only one contact parameter for each proxy If the proxy 66 PN 1725 36038 001 H doc Programming the SIP Handset Features Parameter Value Description Notes PROXYn_ NaMe xXxxx XxX XXX Xxx Contact to whom the n 1 2 3 MAIL_ACCESS handset should invite to name mail server contact access the mail center name or This is the main voicemail dial number XXX XXX XXX XXX IP address sip name domain Domain where the mail resides PROXYn _ NaMe xxx XxxX Xxx Xxx Contact from whom mail n 1 2 3 MAIL_NOTIFY notification originates See hame mail server contact config file example for name or more information f XXX XXX XXX XXX IP address sip name domain Domain where the mail resides PROXYn_ 35 seconds to The requested expiration n 1 2 3 REREG_SECS 3600 seconds interval in REGISTER If the server has a lower request messages maximum setting or a higher minimum setting i E than that requested the Not used in default 3600 seconds server response takes 8020 8030 precedence See example file PROXYn_FAILOVER IP_ADDRESS XXX XXX XXX XXX Pppp or proxyname pppp The IP address of the Interactive Intelligence failover call server n 1 2 3 XXX XXX XXX XXX P4 address pppp port optional 5060 is the default proxyname computer
27. doc SpectraLink Wireless Telephone Configuration Location Service Location service may be used to enable or disable the Ekahau Real Time Location System RTLS select a transmit interval or enter a static IP address for the Ekahau Positioning Engine EPE Location services capability is provided by the EPE 4 0 using Ekahau Location Protocol ELP See Ekahau s user documentation for more information RTLS Enable Disable The RTLS is disabled by default Press NavOK to toggle to the alternate setting When RTLS is enabled the handset will display the RTLS icon amp in the top center of the screen The ring indicator icon will take precedence over the RTLS icon i e the new icon will not be visible while the handset is ringing When ringing has ceased and the ring indicator becomes inactive the RTLS icon will again appear regardless of hook state Transmit interval Allows selection of 1 minute 5 minutes or 10 minutes for maximum time between transmit intervals Default transmit interval is 10 minutes Press NavOK to select the desired transmit interval 5 To optimize battery life the interval between sending out ELP ts updates will vary based on handset state It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes If improved tracking capability is desired set the transmit interval for a shorter time between ELP updates Increasing the frequency of transmissions will de
28. files through HAT The phone will automatically re acquire credentials from the RADIUS server over the air 54 PN 1725 36038 001 H doc 3 Software License and Protocol Management SpectraLink 8020 8030 Wireless Telephones support a number of different IP protocol integrations All SpectraLink 8020 8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server The handsets will not function properly without downloading appropriate software The following details the process to properly configure SpectraLink 8020 8030 Wireless Telephones and download software via over the air file transfer Minimum System Requirements PN 1725 36038 001 H doc A wireless LAN must be properly configured and operational through the use of 802 11a b g n wireless APs Consult the VIEW Configuration Guide for the appropriate make model of WLAN A TFTP must be available on the network in order to load the appropriate software into the handsets The current handset software must be installed in the proper TFTP download directory If SVP is used for QoS the SVP Server must be installed and properly configured Software versions required if SVP and or OAI are used SpectraLink 8000 SVP Server 17x 034 or higher OAI Server MOG 600 54 032 or higher OAI Server MOG 700 82 019 or higher If Wi Fi Standard QoS is used then each AP mus
29. in Speaker _ Warning Tones _ Disable Enable Key Tones Disable Enable Disable Enable Config menu 2 level 3 level 4 level 5 level 6 level Noise Mode Normal High Severe Phone Settings Keypad Autolock Display Contrast Disable 5 Seconds 10 Seconds 20 Seconds Use Hearing Aid Use No Hearing Aid Play Startup Song Inhibit Song Predial Disable Enable Set Contrast High and Severe noise modes increase microphone speaker and ring volume settings above Normal mode baseline All measures are approximate A8 Microphone In ear speaker Ring volume High 12dB 6dB 3dB Severe 18dB 12dB 6dB PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration Config menu 2 level 3 level 4 level 5 level 6 level Push to talk Default Channel Subscribed Channels Channel 1 Channel 24 Channel 1 Channel 2 Channel 3 Channel 24 PTT Audio Audio Volume Volume PTT ttt PTT Tone Tone Volume Volume PTT Tite _ PTT Vibrate Disable Enable System Info Phone IP Address Alias IP Address _ SVP IP Address OAI IP Address _ Firmware Version Emergency Dial Emergency Number _ Emergency Name Push to talk and Emergency Dial only appear if enabled PN 1725 36038 001 H doc 49 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SI
30. learn not supported or incorrect ESSID AP does not support appropriate data rates Out of range Verify that the AP is turned on Verify the ESSID of the wireless LAN and enter or Autolearn it again if required Check the AP configuration against Configuration Guide for AP Try getting closer to an AP Check to see if other handsets are working within the same range of an AP If so check the ESSID of this handset 130 PN 1725 36038 001 H doc Troubleshooting Message Description Action Incorrect Security settings Verify that all the Security settings in the handset match those in the APs No Net Found XXXXXXXXXXXX yy x xX AP MAC address yy AP signal strength Handset cannot find a suitable AP displays MAC and signal strength of best non suitable AP found Check AP and handset network settings such as ESSID Security Reg domain and Tx power Ensure APs are configured per Configuration Guide Try Site Survey mode to determine a more specific cause No Net Found No CCX APs The Wireless Telephone is configured for CCX compatible operation but cannot find an access point that is advertising CCX capability Check the AP configuration against VIEW Configuration Guide for AP No Net Found No CCKM APs The Wireless Telephone is configured to use CCKM for fast and secure handoffs but cannot find an access point that is configured appropriately
31. line will display the current state Press NavOK to change the password protection state To modify the password requirement the default or previously set password must be entered to verify the change Change Password will appear only if the password is enabled The password is disabled by default The password must be set in each handset for which controlled access is desired SIP Registration Individual handsets may be configured to correspond with the SIP configuration information in the TFTP server The handset is then 33 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 34 automatically identified at startup If username and password information is not configured in the Admin menu then this information will be requested at startup In either case the username must agree with a corresponding configuration file See Chapter 5 Programming the SIP Handset Features section SIP TFTP Server Configuration Files Login allows you to specify a username and password for automatically acquiring SIP configuration information If no username is specified the SIP handset will request username and password at startup and any additional registrations specified here are ignored The username should correspond to the primary line 1 dial number assigned to the user The username and password should also correspond to the authentication credentials as created by your system administrator for your primary line registrati
32. may be set and will be available to all PTT handsets When a PTT broadcast is made on the priority channel it will override any active PIT transmission on all other channels PN 1725 36038 001 H doc PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration Emergency Dial the Emergency Dial option allows you to enable or disable the feature When enabled the handset will dial the number programmed into the Emergency Number option when the panic button is pressed twice within two seconds Caution Emergency dial just sets up a telephone call and will be inoperable if the wireless system or the call server fails for any reason Do not rely on it as your sole method of emergency notification Follow your dial plan rules when entering the emergency number to be dialed E g if an outside number is to be dialed and a prefix is required to obtain an outside line enter the prefix as part of the emergency number Once an Emergency Number has been entered it can be modified but can only be cleared by restoring the handset to defaults Time Zone Worldwide time zone options are available Greenwich Mean Time GMT is the default Daylight Savings The handset may be adjusted for daylight savings time Password Enable Disable Change The password option controls access to the Admin menu It is enabled by default with the password 123456 The Password option operates as a toggle between Enabled and Disabled The info
33. menu structure and related information Available at http www voip info org wiki index php page Asterisk cmd VoiceMailMain Customer Support Polycom wants you to have a successful installation If you have questions please contact our Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time For Technical Support technicalsupport polycom com For Knowledge Base http www polycom com usa en support voice voice html For Return Material Authorization rmacoordinator polycom com Icons and Conventions This manual uses the following icons and conventions mn Caution Follow these instructions carefully to avoid danger ey Note these instructions carefully 4 PN 1725 36038 001 H doc Label This typeface indicates a key label or button on SpectraLink hardware PN 1725 36038 001 H doc Contents O About ihis Guide ees cesseceteteecewic nde tee 3 Polycom Model Numbers ceiocstni vanes Seuscpndiiteednnateusnonscerseniceaaagatcuneryate 3 Related DOCU ISHS saci vcastsasoccsvi anand ge venetusanuamsiaaseenecnraseanemaraanentins 3 Cust mer SUpport iriser ii sosina a ai errr re 4 Icons and COnVenUOnS uiicdunicaiccsnnieeuilenrhenans 4 1 SpectraLink 8020 8030 Wireless Telephone Overview 11 WLAN Quality of iV 1 Cay ccisjnassunanscaronontousssontuesuvinvniensutebarsbeuiarselas 11 WLAN Se Cty aecs ca tescctnnailveccasattapistin vecdanetaasw
34. name DHCP only server automatically creates and renews subscriptions when the handset registers then only the PROXYn _MAIL_NOTIFY contact need be specified If the handset must subscribe to a particular contact to get mail notification then only the PROXYn_MAIL_SUBSCR contact needs to be specified 4 Values as above 5 For Inter Tel SIP servers both PROXYn_MAIL_SUBSCR and PROXYn_MAIL_NOTIFY parameters must be set in the configuration file PN 1725 36038 001 H doc 67 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Parameter Value Description Notes AUTH see warning note below username password Credentials In general credentials are needed for each registered line username The dial number or string that identifies the line appearance Generally an extension or phone number password a secure password created by the system administer which enables a handset to register and or function far end CODECS codec1 codec2 Comma separated list of Defaults to g711u g711a e g g711u g711a supported codecs in order if either is omitted it will be g729 of preference added to the end of the list LINEn username The dial or name n 1 2 3 4 5 All LINEn user names The registered contact should be unique for a becomes given LINEn_ PROXY sip username domain This may be enforced in future software revisions LINEn PR
35. org rfc rfc2246 txt section 7 2 for further TLS alert error codes 4xxx Other TLS failures This is due to TLS failure other than certification related errors The reason code the TLS alert message code is represented by xxx For example if the protocol version presented by the server is not supported by the phone then xxx will be 70 and the EAP error code would be 4070 Refer http www ietf org rfc rfc2246 txt section 7 2 for further TLS alert error codes 5xxx Security credential Failure This is due to an invalid username and or password produced by the phone xxx when non zero presented the 3 digit error code sent by the server in response to phone s credential For example if the server has sent the error code as 691 then the EAP error code would be 5691 If the server does not send the error code message then xxx is defaulted to 000 i e EAP error code would be 5000 Refer 1 http www ietf org rfc rfc2759 txt section 6 2 http ietfreport isoc org all ids draft zhou emu fast gtc 02 txt section 2 EAPErrcCnot X X X X X Last EAPErCode xx x x x 111 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Syslog Mode r 112 A syslog server must be present on the network in order for the handset to send the log messages and have them saved The syslog server will be found with DHCP option 7 if the handset is using DHCP If static addresses are config
36. softkeys to verify all softkey programmed features on the handset Press the END key Any line indicators should turn off and the extension number display will return If any of these steps fails to operate as described refer to Chapter 11 Troubleshooting for corrective action 101 8 Diagnostic Tools Run Site Survey Diagnostics Enabled and Syslog Mode are three diagnostic tools provided to assist the LAN administrator in evaluating the functioning of the SpectraLink 8020 8030 Wireless Telephone and the system surrounding it Diagnostic Tools are enabled in the Admin menu The Halt on Error option in the Admin menu is a diagnostic tool that will cause the handset to stop operating if an error message is received Error detail may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool Unless the error is a fatal one normal operation may be resumed by power cycling the handset Run Site Survey PN 1725 36038 001 H doc Site survey is used to evaluate the facility coverage before certifying that an installation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of SSID The information available through the site survey includes e SSID e Beacon Interval e AP information regarding support of 802 11d 802 11h and other 80
37. the display line the update operation is complete on that file Do not turn the handset off during this operation Wait for bandwidth The phone is waiting for bandwidth No action required You will have the sufficient for voice communication option of pressing END to abort the phone call Waiting Handset has attempted some None The handset is waiting for a operation several times and failed specified period of time before attempting that operation again Wrong Code Type The software loaded into the handset is incorrect for this model phone Replace the software image on the TFTP server with software that is correct for the handset model 134 PN 1725 36038 001 H doc Appendix A Regulatory Domains This table details the specifications for regulatory domain settings Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2 4 and 5 GHz wireless LANs Domain DFS Max Power Limit identifier 802 11 Mode pand Channels Required peak power St 01 g only US Seated tait nla 100mMW 204Bm S a 5 1500 5 2500 GHz 36 48 No 50MW 17dBm Brazil 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 100mW 20dBm 5 7250 5 8250 GHz 149 161 No 02 g only Europe 1 13 n a b amp b g mixed Australia a 5 1500 5 2500 GHz
38. the DHCP option 151 then a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS server and 15 Domain Name are configured SIP TFTP Server IP The IP address of a TFTP server on your network which holds SIP configuration files In static mode this parameter must be configured with an IP address In DHCP mode the SIP TFTP server may be specified by defining the address on the DNS 37 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 38 server for the name siptftp If this is not defined the address specified in option 66 or the boot server next server siaddr field will be used See Chapter 4 SIP Integration Factors OAI Server IP The IP address of the SpectraLink 8000 OAI Gateway If using Static IP configuration this is simply the IP address of the SpectraLink 8000 OAI Gateway If DHCP is being used the handset will try the DHCP option 152 SSID Enter the SSID WLAN Settings Select between Custom and CCX modes The Custom mode allows explicit control of all of the security and QoS settings Using CCX mode automatically enables the CCXv4 features and functions with only the 802 1X mechanism needing to be selected Custom Security Handset security setting should match exactly the settings in your APs Consult the VIEW Configuration Guide for the APs installed in your facility for information on which of the security methods are certified Encryption keys Username and Password dis
39. to cool If the problem persists try a new or confirmed battery If the problem still persists contact technical support and report the error Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone Checking DHCP IP The handset is retrieving DHCP information from the DHCP server None This is informational only CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted Code Mismatch The software loaded into the handset is incorrect for this model handset Verify the License Management value is correct Replace the software image on the TFTP server with software that is correct for the handset model DCA Timeout The handset has detected a fault for which it cannot recover possibly due to a failure to acquire any network Turn the handset off then on again If error persists contact Polycom Technical Support and report the error DHCP Error 1 5 DHCP Error 1 PN 1725 36038 001 H doc The handset cannot locate a DHCP server It
40. yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error 16 No TFTP server address 81 File put into memory did not CRC FF Timeout error TFTP server did not respond within a specified period of time Error code 01 02 07 or 16 check the TFTP server configuration Error code 81 the handset will attempt to download the file again For other messages power off the handset then turn it on again to retry the download If the error repeats note it and contact Polycom Customer Support Too Many Errors The handset continues to reset and cannot be recovered Fatal error Return handset to Polycom Unknown A phrase is missing from the phintl file Download new software from the XX yy ZZ Polycom website per Software Maintenance Updating The handset is internally updating its None The handset may do this briefly software images after a download This is informational only Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file None When the progress bar fills
41. 2 11 amendment standards as required e Current security configuration Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the test is started it is by default in single SSID mode When the Any soft key is pressed softkey A all APs regardless of SSID are displayed and the softkey changes to say MyID Pressing the MyID soft key will revert to the single SSID mode and change the softkey back to Any 103 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 104 The display would look like the following for the single AP mode 1111411 22 33 444 111111 22 33 444 111111 22 33 444 1111411 22 33 444 Any Det Where 111111 the last three octets of the on air MAC address for a discovered AP 22 the signal strength for the specified AP 33 the channel number of the specified AP 444 the beacon interval configured on the specified AP Any MylID softkey to toggle between single SSID and any SSID mode Detl Smry softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the handset The first has a signal strength of 28 dBm is configured on Cc S hannel 2 with a beacon interval of 100 ms The second has a signal trength of 48 dB
42. 36 48 No 100mW 20dBm New Zealand 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 03 g only Japan b amp b g mixed Fees ue a 5 1500 5 2500 GHz 36 48 No HPI kega 5 2500 5 3500 GHz 52 64 Yes 04 g only Singapore b amp b g mixed CSIg pva a 5 1500 5 2500 GHz 36 48 No Opi crzedem 5 2500 5 3500 GHz 52 64 Yes 05 g only Korea b amp b g mixed TETE A a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes So EAr 5 4700 5 6500 GHz 100 124 Yes 5 7250 5 8250 GHz 149 161 No PN 1725 36038 001 H doc 135 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Domain Identifier 06 07 08 802 11 Mode Band Channels Bemus d pee E b aie mixed tan na a 5 2500 5 3500 GHz 52 64 Yes 400mW 20dBm 5 4700 5 7250 GHz 100 140 Yes 5 7250 5 8500 GHz 149 165t No ee ana 1 13 n a 100MW 20dBm a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 100mW 20dBm 5 7250 5 8250 GHz 149 161 No eee mixed Tan na a 5 1500 5 2500 GHz 36 48 No 100mW 20dBm 5 2500 5 3500 GHz 52 64 Yes 5 7250 5 8500 GHz 149 161 No Countries Taiwan Hong Kong Mexico India T Channel 165 is not currently supported on the handset when the UNI 3 5 7250 5 8250 band is ena
43. 725 36038 001 H doc Admin Menu Default Table When the Restore Defaults option is selected administrative parameters will be reset to their factory defaults as shown in the table below The Telephony Protocol setting will not change User parameters will be reset per the user defined preferences default settings table in the next section SpectraLink Wireless Telephone Configuration Menu option Sub option Sub sub option Phone Config Setting Time Zone Default Disabled Disabled Allowed Channels all Name Channels Priority Channel None set Disabled GMT Daylight Saving DST No Adjust _ Password Change Password Enabled n a SIP Registration None set Clear Regist n a OAI _ Location Service Transmit Interval Location Server IP ELP Port Enabled Disabled 10 minutes None set 8552 Network Config _ SSID i IP Addresses lt Use DHCP None set WLAN Settings Custom Security Custom QoS PN 1725 36038 001 H doc None WEP Key Length 40 bit QoS Mode SVP QoS DSCP WT in call 46 tabs WT standby 26 45 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Password Reg Domain Menu option Setting Sub option Sub sub option Default Other
44. 725 36038 001 H doc Programming the SIP Handset Features Sample handset specific file SIP Extension Specific Configuration file format example Maximum number of characters allowed per line excluding comments in this configuration file is 121 FLLLTLLLLLLLLTLTT LLL TL TTTTLT ATLL TTT TLT TT TTT LTT TTT TTL LTT TTT TT TTT TTT TT TTT TTT Items IN THE PROXY SECTION should be in the sip_allusers cfg file with _ items uncommented in this file only for overriding a setting for a particular user i Fe Fh SR OR OR Codec preference order only This does not enable disable codecs Optional can be G 711 ulaw g 71lu G 711U g71llu G 711U g729 G729 G 729 g729ab g729AB if g71lu is omitted it will be added to end of list if g71la is omitted it will be added to end of list after u CODECS g711u g7lla Sb Fh Sh OOH PROXY settings At least one is required and up to three may be specified Where one is specicifed all proxy settings must share the same numbered prefix i e PROXY1_ Fe Fh HOE a One PROXYn_TYPE PBX Call Server entry is required additional ones are optional as you can register secondary line appearances with other PROXY servers Uncomment Your Proxy Type from the list below PROXY1_TYPE Asterisk PROXY1_TYPE NECSIP PROXY1_TYPE MITEL PROXY1_TYPE CCME PROXY1_TYPE PINGTEL PROXY1_TYPE ININ PROXY1_TYPE TOSHIBA PROXY1_TYPE CCM PROXY1_TYP
45. 8030 Wireless Telephone Administration Guide for SIP 26 Opening the Admin menu The handset Admin menu can be accessed in one of two ways 1 With the handset powered off press and hold the START key While holding the START key press and release the END key When the Admin menu appears release the START key 2 Press and release the END key Press and hold the START key When the Admin menu appears release the START key If an admin password has been set the display will require its entry before opening the Admin menu The default password is 123456 If no password is set the display will proceed directly into the Admin menu Navigation The navigation keys just below the softkeys are used to navigate through and select menu options These are referred to as NavA Nav Y Nav lt Nav and NavOK Nav amp Nav A NavOK SOx ZS A Nav lt 4 OK Nav gt Biag No i RSO Nav Toggle options Some menu items have only two options which operate on a toggle basis The current setting is shown below the menu heading on the info line The other available setting is highlighted in the menu list Press NavOK to activate the highlighted setting For example when predial is disabled the info line displays Predial Disabled and the highlighted menu item is the Enable Predial option Press NavOK to enable predial The info line will change to display Predial Enabled In another example when the info line
46. 9 102 131 To test ININ Redundancy PROXY1_FAILOVERIP is required This value is the secondary IP address of the ININ server If the primary server fails we need to use this address to make the calls PROXY1_FAILOVERIP 172 24 144 136 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN ax1x engr local PROXYn_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary This example is actually specific for a line number 3001 PROXY1_MAIL_SUBSCR sip 3001 vmail asterisk com PROXYn_MAIL_ACCESS is the main voicemail dial number Examples PROXY1_MAIL_ACCESS 7999 PROXY1_MAIL_ACCESS sip 7999 10 0 0 138 PROXY1_MAIL_ACCESS 7999 10 0 0 138 PROXY1_MAIL_ACCESS 7999 PROXYn_KEYPRESS_2833 controls generation of in stream RFC2833 formatted key press events Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do If you are going to
47. ART key wait for a dial tone then dial the number Then press either START again or Nav OK Dial the number and then press the START key or Nav OK Press the Spkr softkey then dial the number Then press START or Nav OK Press the START key press the Favr softkey use the Nav 4 v keys to select the number or user from the list press Nav OK to dial the number 2 Listen for the ring to indicate the alerting of the called party Note Line 1 is the default line Place a call from Favorites menu Press START or Spkr Listen for dial tone Press the FAVR softkey Use the Nav keys to navigate to the desired entry Select the entry by pressing NavOK Press START or NavOK to place the call AO oak WN PN 1725 36038 001 H doc 91 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP If you want to Then Place a second call 1 To get a dial tone for the second call press LINE and NavOK a If the handset has multiple lines press LINE the line number b Press NavOK e The first call is automatically placed on hold e The second call appears in a new call tab 2 Dial the number to place the second call 3 Use the Nav lt gt keys to toggle between calls Place a callona 1 Press the LINE key oieenlne 2 Navigate to the desired line and press NavOK or press the number of the line 3 Dial the number 4 Press START or NavOK to initiate the call Answer a c
48. AssocFail Arn gt ssocCount n nnn eAssocCount n nnn ssocFai lure n nnn eAssocFail n nnn Screen 5 WEP only security error count since power up Sec ErrCount MAC sequence number of frame with last security error LstSecErrSeq Re Association failures due to QoS QoSFailCnt Usually attributed to insufficient available bandwidth on an AP Oro ec Err Count nnnnn stSecErrSeq nnnnn oSFailCnt nnnnn Screen 6 EAP Information xxxxx in Line 1 is a 5 digit decimal value displaying the EAP authentication failure error count xxxxx in Line 2 is a 5 digit decimal value displaying the error code sequence for the last EAP authentication reason listed just below Line 2 will be blank if the count for Line 1 is zero 1 Unknown error 2 Mismatch in EAP type The phone is configured with an EAP type Cisco FSR PEAP or EAP FAST that is not supported by the AP 3xxx Certification failure The certificate presented by the server is found as invalid xxx when having a non zero value is the PN 1725 36038 001 H doc PN 1725 36038 001 H doc Diagnostic Tools standard TLS alert message code For example if a bad invalid certificate on the basis of its signature and or content is presented by the server xxx will be 042 If the exact reason for the certificate being invalid is not known then the generic certificate error code would be xxx 000 Refer http www ietf
49. CONF_IP_ADDRESS is required This value is the address of NEC PBX s IP PAD card FOR PROXY1_TYPE ASTERISK PROXY1_ADDR 172 29 65 6 5060 replace the ip address with the Asterisk Server s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN ax1x engr local Replace this with your SIP Domain s name PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here fo wn nn nse na on es nano en etn ee ee ee ne see eee nn eee ens enone ne seen een e see FOR PROXYI_TYPE MITEL PROXY1_ADDR 172 29 102 160 5060 replace the ip address with your PBX s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7000 Put Your Voice Mail Sytem s Pilot Number here Poon esa n sen nse seen ene ences nese sees ne eee wees esse cose ee enn ee eee nese nan e ese escesee FOR PROXYI_TYPE CCME PROXY1_ADDR 172 24 144 107 5060 replace the ip address with the UCME s Address PROXY1_KEYPRESS_ 2833 disable PROXY1_KEYPRESS_INFO enable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 P
50. DNS server No SW Found A required software component has Check that the handset license type has not been identified a corresponding entry in the sInk_cfg cfg file Check that the pd11sid bin and pi110000 bin entries exist in under this license type in the slnk cfg cfg file No TFTP The handset could not get the TFTP The handset will continue to boot Response server to respond without checking if its current code is the latest available Check that the TFTP server is operational If the Wireless Telephone is using DHCP check that the DHCP options are set correctly No WPA This error only appears when the Enter the pass phrase or pre shared PassPhrase Admin Menus are exited The handset key and restart the handset is configured for WPA PSK or WPA2 PSK and no pass phrase or shared key has been entered Not Installed A required software component is Check that all required software files missing are on the TFTP server if over the air downloading is being used If the error repeats contact Polycom Technical Support Press END The far end of a call has hung up Hang up the near end 132 PN 1725 36038 001 H doc Troubleshooting Message Description Action Press END to quit The handset is waiting to acquire bandwidth required for voice communication Press END or wait until bandwidth is available Prom Bad Length The handset software downloaded files that are incorrect or corrupted Download
51. Deploying SpectraLink 8020 8030 Wireless Telephones for a detailed explanation of the use of WMM Admission Control CCX CCX settings configure the handset for operation as a CCX V4 certified client WPA2 Enterprise The Authentication setting can select either EAP FAST or PEAP as the authentication method for RADIUS server such as those from Cisco Microsoft or Juniper Note that for Fast Handoff the only selection available is CCKM PN 1725 36038 001 H doc PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration Username Enter a username that matches an entry on your RADIUS server Alphanumeric strings can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this username The Delete PAC Cert Option removes expired credentials from the phone When the authentication method is EAP FAST the PAC on the phone is deleted If the RADIUS server has enabled anonymous in band PAC provisioning then the phone will automatically re acquire these credentials from the RADIUS server over the air When the authentication method is PEAP or EAP FAST manual provisioning the credential on the phone is deleted and a new one needs to be downloaded through the HAT See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section later in this chapter QoS DSCP tags are used to change the priority settings for vari
52. E 3COM PROXY1_TYPE SHORETEL PROXY1_TYPE DELTAPATH FOR EACH PROXY TYPE LISTED ABOVE POLYCOM HAS FOUND THE FOLLOWING VALUES TO WORK WELL DURING TESTING THOUGH YOUR SPECIFIC CONFIGURATION MAY VARY UNCOMMENT OUT THE FIELDS PRECEEDED BY A SINGLE TO ACCEPT THESE VALUES ADDITIONAL INFORMATION ABOUT EACH OF THESE FIELDS AS WELL AS SPECIFIC CONFIGURATION EXAMPLES CAN BE FOUND FURTHER DOWN IN THIS FILE FOR PROXY1_TYPE NECSIP PROXY1_ADDR 172 29 102 122 5060 replace the ip address with your Sip Server s Address PN 1725 36038 001 H doc 77 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN necpolysip 5060 PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 PROXY1_CONF_IP_ADDRESS Replace this with your SIP Domain s name Put Your Voice Mail Sytem s Pilot Number here 172 29 102 121 For each proxy of type NECSIP one PROXYn_CONF_IP_ADDRESS is required This value is the address of NEC PBX s IP PAD card FOR PROXY1_TYPE ASTERISK PROXY1_ADDR Address PROXY1_KEYPRESS_ 2833 enable
53. E E E replace the ip address with the Pingtel s Address PN 1725 36038 001 H doc PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN asia polycom com PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 101 FOR PROXY1_TYPE ININ PROXY1_ADDR port number PROXY1_FAILOVERIP 172 24 144 136 8060 address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 172 24 144 135 8060 FOR PROXY1_TYPE TOSHIBA PROXY1_ADDR 172 29 102 106 5060 PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 290 FOR PROXY1I_TYPE CCM PROXY1_ADDR 172 24 144 103 5060 PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE enable PROXY1_MAIL_ACCESS 9999 FOR PROXY1I_TYPE 3COM PROXY1_ADDR 172 29 102 190 5060 PROXY1_KEYPRESS_2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO e
54. IUS server has enabled anonymous in band PAC provisioning then the phone will automatically re acquire these credentials from the RADIUS server over the air When the authentication method is PEAP or EAP FAST manual provisioning the credential on the phone is deleted and a new one needs to be downloaded through the HAT See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section later in this chapter Custom QoS SVP mode uses the SVP Server to provide enterprise grade QoS DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten WT in call 46 WT standby 26 Other 0 Wi Fi Standard QoS mode uses standards based traffic controls for QoS instead of the SVP Server DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 26 Other 0 Admission Cnirl is used to enable and disable the use of WMM Admission Control by the handset for the AC_VO and AC_VI access categories If the WLAN is using WMM Admission Control the handset should be set to Mandatory If the WLAN is not using WMM Admission Control the handset should be set to Optional See the Best Practices Guide for
55. OXY i SIP proxy server for this n 1 2 3 4 5 line i the number of the proxy server 1 2 3 LINEn_PROXY can be omitted if the line is not to be registered and you wish to do direct phone to phone calls LINEn _CALLID callerid String that displays atthe n 1 2 3 4 5 callerid the text that will display as the caller ID on the called handset 6 WARNING providing credentials by using the AUTH parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in Admin menu or by allowing the user to login at startup time Credentials entered here are in plain text and accessible by anyone who can access the TFTP server files Credentials stored in the SIP server or in the handsets are protected 68 PN 1725 36038 001 H doc Programming the SIP Handset Features Parameter Value Description Notes FAVORITE Dialstring identifier LIN En Phonebook list of numbers accessible from the Favorites menu Favorites in the allusers file will be present in the Favorites on all handsets See config file example for more information Up to 15 entries permitted which may be divided between generic and phone specific files Dialstring complete SIP URI or local extension Identifier name if omitted the dial string appears on Favorites menu LINEn can be omitted if dialing can be done on any registered line Usually omitted but if pres
56. P Default settings The profile options on the standby menu may be reset to their default values by the Restore Defaults option in the Admin menu These are the default settings Seiting profile Silent Vibrate Soft Loud Custom Ring Cadence Off Off PBX PBX PBX Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1 Ring Volume 1 1 3 7 5 Vibrate Cadence Off PBX Off Off PBX Ring Delay 0 0 0 0 5 Noise Mode Normal Normal Normal Normal Normal Headset Speaker Speaker Speaker Speaker Speaker Speaker Key Tones Off Off On On On Warning Tones Off Off Off Off Off Push to talk Off Off On On On PTT Vibrate Disabled Disabled Disabled Disabled Disabled Emergency Dial On On On On On Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled then it will not appear on the Config menu and will not be On for any profile PTT Vibrate is available only when Push to talk has been enabled by the system administrator Emergency Dial must be enabled by the system administrator If enabled it will be On or available for use in every profile WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning 50 The Handset Administration Tool HAT is used for enrolling a handset with a PEAP certificate or manually provisioning PAC files PEAP The Handset Administration Tool HAT is used for enrolling a handset
57. PROXYn_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP server for keypress events Normally you want this to be enabled If you are going to do OAI integration this must be enabled The default is enable PROXY1_KEYPRESS_INFO enable PROXYn_HOLD_IPO controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold PROXYn_HOLD_IPO is not required for current versions of Asterisk For older PBXs that require this set this to enable Try toggling this value if you are having problems with hold PROXYn_HOLD_IPO enable Hon nn en en en ee ee nn en nnn nnn PROXYn_PRACK enables ACK d provisional responses to INVITE requests The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism PRACK is NOT SUPPORTED in current versions of Asterisk but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1_PRACK disable PROXYn_KEEPALIVE_SECS specifies that the phone should send Keep Alives to the PN 1725 36038 001 H doc 8 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP PROXYn server It can be set to O or anywhere from 10 to 3600 seconds The default value which is applied if no parameter is supplied in this file is O which means the phone will not send keep_alives to PROXYn If the phone failes to get a keepalive response within the
58. ROXY1_KEEPALIVE_SECS 14 PN 1725 36038 001 H doc 71 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP PROXY1_DOMAIN PROXY1_CALLID_PER_LINE enable PROXY1_MAIL_ACCESS 7999 FOR PROXYI_TYPE PINGTEL PROXY1_ADDR 172 24 144 127 5060 PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN asia polycom com PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 101 FOR PROXY1_TYPE ININ PROXY1_ADDR port number PROXY1_FAILOVERIP 172 24 144 136 8060 address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 172 24 144 135 8060 FOR PROXY1_TYPE TOSHIBA PROXY1_ADDR 172 29 102 106 5060 PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 290 FOR PROXYI_TYPE CCM PROXY1_ADDR 172 24 144 103 5060 PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1
59. SIP 32 second timeout the keepalives are terminated for that PROXY until the next successful registration to the PROXY This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone For Polycom 8020 8030 phones this parameter is required when they are operating in WI FI standard QoS mode This is because Linux the OS running Asterisk has a ARP Cache flushing mechanism This feature serves to refresh the ARP Cache for the 8002 phones For 8020 and 8030 phones operating in SVP mode ARP Cache is refreshed by the SVP server If the phones are operating in standard based QoS method ARP cache refresh has to be done by Spo OH FR FR EEE RH phone The value of this parameter for phones should be just less than the minimum ARP Cache flushing time on the Linux box running Asterisk For Redhat this minimum flushing time is 15 seconds so the parameter needs to be set for 14 seconds or less For other Linux Distributions you may have to determine what this minimum value is however 14 seconds should work fine The lower this setting the more the impact on the phone s standby battery life 8002 phones running version 130 003 and earlier code ignore this parameter if present 8020 8030 phones running version 131 017 and earlier code ignore this parameter if present PROXY1_KEEPALIVE_SECS 14 Henn nn nn en een nnn PROXYn_REREG_SECS specifies the the re registration interval for a PRO
60. XY This is the requested expiration interval sent in the REGISTER request message It can be set to anything between 35 and 3600 seconds The default value which is applied if no parameter is supplied in this file is 3600 which means the phone will attempt to register every 3580 seconds if the server s response interval doesn t take precedence see below If the server has a lower maximum setting or a higher minimum setting that this value then the server s response will take precedence and this parameter will be ignored The phone will always attempt to re register with the PROXY 20 seconds prior to the expiration interval Thus if this parameter is set to 35 seconds and the server s response interval doesn t take precedence then the phone will attempt to re register every 15 seconds The lower this setting the more the impact on the 8002 s standby battery life 8002 phones running version 130 003 and earlier code ignore this parameter if present PROXY1_REREG_SECS 3600 PROXYn_CALLID_PER_LINE controls sending of same Call ID header field for registrations sent to a particular registrar If this is enable we will send Call ID headers differently This may be needed for Mitel 3300 Controller software prior to Release 9 PROXYn_CALLID_PER_LINE enable PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subsc
61. _DOMAIN PROXY1_CALLID_PER_LINE enable 72 Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here replace the ip address with the Pingtel s Address Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here replace the ip address with the II s Address and replace the ip address with the secondary ININ IP Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here replace the ip address with the CIX100 s Address Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here replace the ip address with the CCM s Address Put Your SIP Domain s Name Here PN 1725 36038 001 H doc Programming the SIP Handset Features PROXY1_MAIL_ACCESS 9999 Put Your Voice Mail Sytem s Pilot Number here FOR PROXY1_TYPE 3COM PROXY1_ADDR 172 29 102 190 5060 replace the ip address with the 3COM s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO enable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 5000 Put Your Voice Mail Sytem s Pilot Number here fawn ween enna sees es cscs eani t ee eee eens ese sess seco es nse ee ee eee ene FOR PROXY1_TYPE DELTAPATH PROXY1_ADDR 10 240 240 226 5060 replace the ip address with the Asterisk Server s Address
62. _LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here ff aa a in ons i nn ne oe oe eee es nn so en en no eee ee eee FOR PROXY1_TYPE SHORETEL PROXY1_ADDR 172 29 102 212 5060 replace the ip address with the Shoretel s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN asia polycom com Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 102 Put Your Voice Mail Sytem s Pilot Number here HHEEEEEAEHEEEEEREAEEER ERATE ARETE EEE EEA AEEEEEEEHAEREEE EAE EE EEE E ERATE ERER EERE REA THIS SECTION EXPLAINS THE PROXY_N PARAMETERS IN MORE DETAIL AND GIVES FORMAT EXAMPLES One PROXYn_ADDR PBX Call Server entry is required additional ones are optional as you can register secondary line appearances with other PROXY servers PROXY1_ADDR 172 29 102 131 5060 PROXY2_ADDR 172 29 0 140 5060 ffonenn nan nn seca sis ew es ese e eet nee ne ne eee nen E eee eee ee en nes For each proxy of type NECSIP one PROXYn_CONF_IP_ADDRESS is required This value is the address of NEC PBX s IP PAD card PROXY1_CONF_IP_ADDRESS 172 29 102 131 To test ININ Redundancy PROXY1_FAILOVERIP is required This value is the secondary IP address of the ININ server If the primary server fails we need to use this
63. a new name and number in the phonebook 1 Open the phonebook 2 Select the lt new gt option if available and press the Edit softkey to open the Enter Number display 3 Enter the name and number by following the steps for editing a name and number You must enter alphanumeric characters for the name not blank spaces Delete a phonebook entry 1 Open the phonebook and select the entry 2 Press the Del softkey to delete the entry Open the speed dial list from standby Press the Spdl softkey from standby mode E Speed Dial Menu Assign to a key Name Name Make a speed dial call 1 From standby or while in the speed dial menu press and hold the corresponding number key on the keypad for one second The system speed dial key must be pressed for three seconds 2 The handset will display the name and number for one second before the call is dialed You may press END during this second to terminate the call You may also use the Nav keys to highlight an entry and then press START or the Spkr softkey to dial the number If you do not place a call you may return to standby by pressing the Exit softkey PN 1725 36038 001 H doc 97 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP If you want to Then Assign a speed dial number A phonebook entry may be assigned to a speed dial key from the speed dial list or from the phonebook edit number dis
64. ad new software from the incorrect or corrupted Polycom website per Software Maintenance Bad Program File Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance Bad SIP TFTP IP A bad unicast address has been entered for the SIP TFTP server in static entry mode Re enter the correct IP address in the administrative menus for static IP addresses battery icon Battery Low beep audio Low battery In call the battery icon displays and a soft beep will be heard when the user is on the handset and the battery charge is low User has 15 30 minutes of battery life left Not in call The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the handset The handset will not work until the Battery Pack is charged Battery Failure The Battery Pack is not functioning Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack Only SpectraLink Battery Packs will work Battery Failed Battery Pack is damaged or incompatible with handset Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack Only SpectraLink Battery Packs will work Can t Renew DHCP YyY YYY YYY YYY y y DHCP server IP address DHCP server is not responding to initial renewal attempt
65. address to make the calls PROXY1_FAILOVERIP 172 24 144 136 ProxyDomain can be omitted if a specific proxy domain name is not defined at the 80 PN 1725 36038 001 H doc Programming the SIP Handset Features proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN ax1x engr local PROXYn_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary This example is actually specific for a line number 3001 PROXY1_MAIL_SUBSCR sip 3001 vmail asterisk com PROXYn_MAIL_ACCESS is the main voicemail dial number Examples PROXY1_MAIL_ACCESS 7999 PROXY1_MAIL_ACCESS sip 7999 10 0 0 138 PROXY1_MAIL_ACCESS 7999 10 0 0 138 PROXY1_MAIL_ACCESS 7999 PROXYn_KEYPRESS_2833 controls generation of in stream RFC2833 formatted key press events Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do If you are going to do OAI integration this must be disabled The default is disable PROXY1_KEYPRESS_2833 disable
66. all e Press START and hold the handset to your ear e Press NAV OK and hold the handset to your ear e Press the Answ softkey and hold the handset to your ear e Press the Spkr softkey and speak towards the handset Reject a call Press the Rej softkey to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Answer a Call on a If another call comes in on a different line a new call icon flashes and a tone second line sounds in the audio stream until the call is answered the first call is terminated the caller hangs up or the call transfers to voicemail 1 To view the caller ID of the incoming call without interrupting the active call press Nav gt The original call s audio remains active The display now shows information about the incoming call 2 Press NavOK START or Answ to place the current call on Hold and answer the second call or Press Rej to redirect the incoming call to voicemail or as otherwise programmed Navigate among call Use Nav gt and Nav lt tabs 92 PN 1725 36038 001 H doc Using the SIP Handset If you want to Then Forward calls Calls may be forwarded on a per line basis The Line menu display will indicate if a line is forwarded by a gt character followed by the destination address e When a line is forwarded the standby screen displays the forwarding status unless the do not disturb feature is enabled
67. andsets will operate up to 54 Mb s in this mode If any 802 11b capable clients or infrastructure are used in your wireless LAN then do not use g only mode instead use 802 11b and b g mixed mode for optimum performance Use b amp b g mixed if some of your infrastructure components only understand 802 11b The handsets will operate up to 11 Mb s Subbands have not been established for the b and b g mixed or the g only mode at this writing Provisions are made in the software to accommodate these ranges once established Newly added subbands may not appear in the Admin menu table above Subband Once a mode is set the subband list will display if applicable Only those ranges which are allowed in the set regulatory domain and that pertain to the set mode are displayed Note that for 802 11a the bands labeled DFS will vary depending on the set regulatory domain Multiple subbands may be set Navigate to the desired subband and set with NavOK The Transmit Power menu will open Once the Transmit Power setting is done you will be returned to the subband list To deselect a subband navigate to it and press NavOK Once the subband settings are as desired press the Done softkey to exit to the Network Setup menu Transmit power For subbands The Transmit Power list opens when NavOK is pressed from the Subband menu A transmit power setting is required for each subband Only one level may be set per subband Only those power levels which
68. ange of APs on the new subnet Note that the wireless telephones cannot roam across subnets since they cannot change IP addresses while operational SIP server The SIP server is a component from a third party vendor that provides access to telephony services The handsets can recognize up to three distinct SIP servers in a single system The handsets can operate with SIP proxy servers such as SER SIP Extensible Router or with SIP Back to Back User Agents B2BUA the most common form of SIP server for PBX based systems In this case the IP address location services provided by the SIP server are not available so direct IP address dialing must be used The SIP proxy server connects to another device such as a PBX or gateway and from there other wired phones and the PSTN PN 1725 36038 001 H doc PN 1725 36038 001 H doc SpectraLink Wireless Telephone Overview TFTP Trivial File Transfer Protocol server A TFTP server is required in the system to distribute software to the handsets It may be on a different subnet than the APs and or handsets SIP TFTP server The SIP TFTP server is required in the system to deliver SIP configuration parameters to the SIP handset whenever a SIP handset is powered up The location of the SIP TFTP server is separately specified in SIP handset administration parameters See Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration section The Admin Menu Normally the SIP TFTP s
69. ansucodcvaneates 121 Normal Download Messages iscorssesssccsssconsasnnesvnestsassesrersetee 122 Download Failure or Recovery Messages eeseeeesseeee 122 11 Troubleshooting siserssissrcessressssuviesissveucsrsarcosnivsoeassdusessnsasris 123 Access Point Problems is sossasaccsinsuthsninsnidesabennscinneiteentennseatpavadetubeanee 123 Handset Status MeSsa ces cassis sissiccshts atdcsiassanivsinancioanssietauedcoietadte 125 12 Appendix A Regulatory Domains csssscesssscsssessesreenes 135 Be CR a 137 PN 1725 36038 001 H doc 9 SpectraLink 8020 8030 Wireless Telephone Overview 5 The SpectraLink 8020 8030 Wireless Telephones is a Wi Fi handset for workplace telephone systems The handsets operate over a VIEW Certified 802 11a b g n wireless LAN WLAN providing users a wireless extension of the SIP call server By seamlessly integrating into a SIP environment wireless telephone users are provided with high quality mobile voice communications throughout the workplace giving users the freedom to roam throughout the workplace while providing all the features and functionality of a wired SIP desk phone In the SIP environment the handsets support up to three SIP call servers Each handset may have five line appearances and two calls per line Each handset may have up to 10 sets of credentials to identify itself by current user The latest wireless telephone and Handset Administration Tool software versions are r
70. apply to the regulatory domain and 802 11 mode are listed Navigate to the PN 1725 36038 001 H doc Diagnostics PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration desired level and press NavOK to set and return to the subband list Another subband may be selected which repeats the process If the highlighted power transmit level is legal on all of the subbands for the set mode an All softkey will appear Press the All softkey to apply that level to all subbands and return to the subband menu where all subbands will now be selected All overrides any previously set power transmit levels Without subbands When the 802 11 mode has no subbands the Transmit Power list opens when NavOK is pressed to set the mode Only those power levels which apply to the domain and 802 11 mode are listed Navigate to the desired level and press NavOK This sets the transmit power level and exits the Regulatory Domain menus The Network Setup menu will again display Note that the power setting selected specifies the maximum for that band subband When Transmit Power Control TPC is enabled in the infrastructure the AP may instruct the handset to use a lower value to match its own transmit power Run Site Survey The Site Survey mode is activated by selecting this option The site survey starts running immediately upon selecting this option See the Diagnostic Tools section for more information about site survey Diagnostics M
71. ay be used to register secondary line appearances n 1 2 3 XXX XXX XXX XXX P4 address pppp port optional 5060 is the default proxyname computer name DHCP only PROXYn _DOMAIN Domain name Domain served by this proxy server n 1 2 3 DOMAIN example spectralink com Can be omitted if a specific proxy domain name is not defined at the proxy server If omitted defaults to the IP address of the proxy server see above PROXYn_TYPE 2 For up to date Asterisk voicemail commands go to Asterisk NEC NECSIP Mitel Cisco Call Manager Express or Unified Communications Manager Express CCME PingTel Interactive Intelligence ININ Toshiba Cisco Call Manager or Unified Communcations Manager CCM 3Com Specify the manufacturer of each defined proxy server See sample files for vendor notation http www voip info org wiki index php page Asterisk cmd VoiceMailMain PN 1725 36038 001 H doc Used by the handset to perform proxy specific actions based on known behavior for specific proxy types Only the three shown values may be used Omit this parameter if the value is not one of these recognized settings 65 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP default in example file formatted key press events Match what is required by your PBX See RFC2833 See config file example for more Parameter Val
72. bled for 802 1 1a 136 PN 1725 36038 001 H doc Index A Access point Coverages eraser teine aii Ath 106 Coverage test asise isnin in nr n 117 Access point description s sseeeeseesesrereerrerenee 15 C Capacity n in aide lie ilies 123 Checking codes isoine reinii iasieveteata teres 122 Customer Support Hotline wo eens 4 D Download messages Failure or RECOVED ce cceeeseseseeeee estes ee eseee 122 Norittial sis sscisiscsssssssesciends csstvsostvs tots cossorssetsteesees 122 E Erasing MCMOTY ou cesses kesiden 122 Ethernet Switch description oo eee 16 H FAOtine sss tssciesdeevecss wish el nni aanas 4 O OAI OA Gateway nic E a 34 OAT Onn Off bien sccissevscssnseatbscsonsdsiensserosevenssnseacoase 34 PN 1725 36038 001 H doc OAL Server Poesiaren e eT Ei 34 38 Opstructionseua ied eee 124 Out Of ringe moeien ta aA a Ea 123 R Regulatory Domain s sssssssssseesisresierissesteresreeress 41 Restore Defaults oo ccc cccsssseceesssceessseeseenes 44 45 S Site Certification eeseeeeeeeeseeeseeeseesseeseesreesreesree 117 Status Messages iunie n n ne 125 T Transmission obstructionsS eeseeeseeesesseeseeeseee 124 U Updating code ie iiiia iscscssisni aiuisienateed iik 122 W Wireless Telephone Problems With eoan esn 123 Status MESSAKES ccessessercssessesessersensesseeres 125 WI descriptions i hae innne 15 137
73. ccurs when the Verify that SpectraLink 8000 SVP handset attempts to open a connection Server capacity has not been to the proxy server but fails exceeded Service Rej The SpectraLink 8000 SVP Server has The handset will restart and attempt to rejected a request from the handset re register with the SpectraLink 8000 SVP Server which should fix the problem Report to your administrator if it keeps happening Storing Config Handset is storing changes to handset configuration None Informational only The handset may display this briefly following a configuration change or software download SVP Service Rej The SpectraLink 8000 SVP Server has rejected a request from the handset The handset will restart and attempt to re register with the SVP Server which should fix the problem Report to your administrator if it keeps happening PN 1725 36038 001 H doc 133 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action System Busy y y SVP Server IP Address All call paths are in use try the call YYY YYY YYY yyy SVP Server has reached call capacity again in a few minutes System Locked with Busy Tone SpectraLink 8000 SVP Server is locked Try call again later system has been locked for maintenance TFTP ERROR x yy A failure has occurred during a TFTP software download x The file number which was being downloaded
74. code 152 as an IP address option oai server code 152 ip address This should be the length in seconds that will be assigned to a lease if the client requesting the lease does not ask for a specific expiration time 86400 seconds is 1 day default lease time 86400 This should be the maximum length in seconds that will be assigned to a lease max lease time 86400 minimum lease time of 10 minutes min lease time 600 You can declare a class of clients and then do address allocation based on that The example below shows a case where all clients in a certain class get addresses in the range 192 168 0 100 to 192 168 0 149 and all other clients get addresses in the range 192 168 0 150 to 192 168 0 199 class SpectraLinkPhones match if substring option vendor class identifier 0 11 SpectraLink 3 subnet definition also sets netmask option 1 subnet 192 168 0 0 netmask 255 255 255 0 DHCP lease pool for Polycom SpectraLink phones pool allow members of SpectraLinkPhones range 192 168 0 100 192 168 0 149 define the siaddr next server field as the alternative TFTP server address next server 192 168 0 1 define the NTP server option 42 option ntp servers 192 168 0 1 define the primary TFTP server address option 66 option tftp server name 192 168 0 1 define the SVP server address option 151 if using SVP QoS option svp server 192 168 0 5 option 151 define the
75. crease battery life Location Server IP Allows the user to statically enter the IP address of the EPE Enter the IP address and press NavOK to save Ekahau clients are not expected to find the EPE automatically Regardless of the handset s selection of DHCP or static IP the EPE IP address must be statically entered in the Ekahau admin menus or HAT ELP Port Allows the user to select the port number which ELP updates get sent to at the Location Server IP address It must match the value configured in the Ekahau Positioning Engine for proper functionality The ELP port number must be greater than zero and less than 65536 Default is 8552 Enter the port number and press NavOK to save PN 1725 36038 001 H doc 35 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Network Config 36 IP Addresses There are two modes in which the handset can operate DHCP enabled or Static IP Select the mode for operation from the IP Address menu Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP Address each time the handset is turned on If DHCP is enabled the handset also receives all other IP Address configurations from the DHCP server Static IP Allows you to manually set a fixed IP Address If selected the handset will prompt for the IP addresses for each configurable network component When entering addresses enter the digits only including leading zeroes No periods are required Regardl
76. ctraLink 8020 8030 Wireless Telephone Administration Guide for SIP Admin menu The following table lists the Admin menu items The default settings have an prior to the option Detailed descriptions of each item appear below the table 1st level 2nd level 3rd level 4th level 5th level Phone Config Telephony Protocol Type 036 PTT Emerg Button E Emergency Dial Emergency Enable Disable Emergency Enter Number Number Enter Name i _ Enable Disable Allowed Channels Channel 1 Channel 2 Channel 24 Name Channels list Priority Channel Priority Channel On Ot i Name Channel ist GMT Daylight Savings DST No Adjust DST Auto USA DST Auto AUS DST Auto EURO Password Enable Disable If Password is enabled _ Change Password SIP Registration for each option Username Password Enable OAI 28 PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration st level 2nd level 3rd level 4th level 5th level Disable OAI Location Service Enable RTLS _ Disable RTLS Transmit Interval 1 minute l 5 minutes i 10 minutes Location Server IP Enter IP ELP Port Enter Port 8552 Network Config IP Addresses Use DHCP i _ WLAN Settings Static IP enter Phone IP OAI Server IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP SVP Ser
77. datory ACM Bit3 voice Bit2 video Bitl background Bit0 best effort For example if an AP advertises voice and video as ACM then X c If all the ACs are set as ACM then X f If 105 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP AP does not have WMM support this character space will be blank o Pis displayed when the AP advertises WMM PS If the AP does not advertise WMM PS then this character space will be blank e CvC o visa decimal number indicating the CCX version advertised by the AP o Cis displayed when AP advertises CCKM If the AP does not advertise CCKM then this character space will be blank e ssssssss Security modes None WEP WPA PSK WPA2 PSK WPA2 Ent e Any MyID softkey to toggle between single SSID and any SSID modes e Detl Smry softkey to toggle between the multiple AP display summary and the single AP display detail Numbers racing across the handset display indicate AP information is being obtained A Waiting message indicates the system is not configured properly and the handset cannot find any APs Solving coverage issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating them See Chapter 11 Troubleshooting section Access Point Problems for more information 106 PN 1725 36038 001 H doc Diagnostic To
78. displays Ring in Speaker the highlighted menu option is Ring in Headset Press NavOK to select Ring PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration in Headset The ring will now sound in the headset and the info line will change to Ring in Headset Data entry and editing An asterisk next to an option on the display indicates that it is selected Use the Nav keys and the softkeys to navigate and select desired options Enter numbers by pressing the buttons on the keypad The blinking underscore identifies the current cursor position When entering alphanumeric strings the CAPS caps softkey will appear and may be pressed to toggle the case Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen Use the CAPS softkey to change the case as needed To edit during entry delete the character to the left of the cursor by pressing the Del softkey To replace an entry delete it by pressing the Clr softkey and then enter the new data To edit an existing entry use Nav lt 4 and Nav to move the cursor position and then press the Del softkey to delete the character to the left Insert new data by pressing the buttons on the keypad Alphanumeric entries Key caps CAPS 1 1 1 2 2abc 2ABC 3 3def 3DEF 4 4ghl 4GHI 5 5jkl 5JKL 6 6mno 6MNO 7 7pqrs 7PQRS 8 8tuv 8TUV 9 9wxyz 9WXYZ 0 0 0 1 8 t 5 lt space gt PN 1725 36038 001 H doc 27 Spe
79. do OAI integration this must be disabled The default is disable PROXY1_KEYPRESS_2833 disable 74 PN 1725 36038 001 H doc Programming the SIP Handset Features PROXYn_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP server for keypress events Normally you want this to be enabled If you are going to do OAI integration this must be enabled The default is enable PROXY1_KEYPRESS_INFO enable PROXYn_HOLD_IPO controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold PROXYn_HOLD_IPO is not required for current versions of Asterisk For older PBXs that require this set this to enable PROXYn_HOLD_IPO enable fawn ween ann nase sees e sete eee ate eee E eee e eee eee PROXYn_PRACK enables ACK d provisional responses to INVITE requests The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism PRACK is NOT SUPPORTED in current versions of Asterisk but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1_PRACK disable PROXYn_KEEPALIVE_SECS specifies that the phone should send Keep Alives to the PROXYn server It can be set to O or anywhere from 10 to 3600 seconds The default value which is applied if no parameter is supplied in this file is O which means the phone will not send keep_alives to PROXYn If the phone
80. e f your handset has multiple lines set or clear forwarding for each line individually 1 Press START or press Line and a line number to select the line that you want to be forwarded 2 Press FCN and select the Set Clear Forward item from the FCN menu using a digit key or NavOK key 3 Enter the forwarding number for the indicated line 4 Press NavOK to save To clear call forwarding for a given line again press START or select the line Again select the Set Clear Forward item from the menu Clear forwarding on a line Press START or select the line number Select the Set Clear Forward item from the menu Listen to voicemail 1 Press START 2 Press Msg softkey or Dial your voice message system number 3 Press START or Nav OK Do Not Disturb reject all incoming calls 1 Press START 2 Press FCN 3 Select the Do Not Disturb item from the menu and press NavOK When the do not disturb feature is enabled the standby screen will display Do Not Disturb The handset will not ring for new incoming calls Clear Do Not Disturb 1 Press START Press FCN Select the Do Not Disturb item from the menu and press NavOK Redial the last number you dialed 1 Press START Press the Redl softkey 3 Verify that the displayed number is the one you want and the line number is valid 4 Press NavOK or START PN 1725 36038 001 H doc 93 SpectraLink 8020 8030 Wireless Telephone Administ
81. e PROXYn_MAIL_NOTIFY is configured A message center contact address must be defined for the proxy used by the selected line 88 PN 1725 36038 001 H doc Using the SIP Handset Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file The LINE key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line The currently selected line is indicated by an asterisk Lines for which the corresponding proxy server has outstanding new mail are flagged with plus characters Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the END key to exit without starting a new call Press the More softkey to page through additional items on the Line menu Symbol menu The symbol menu allows you to change the set of characters available for data entry through multiple key presses of the dial pad keys While dialing a number or entering login information press the Symb softkey to view a menu of possible sets of characters that can be entered using mul
82. e list below PROXY1_TYPE Asterisk PROXY1_TYPE NECSIP PROXY1_TYPE MITEL PROXY1_TYPE CCME PROXY1_TYPE PINGTEL PROXY1_TYPE ININ PROXY1_TYPE TOSHIBA PROXY1_TYPE CCM PROXY1_TYPE 3COM PROXY1_TYPE SHORETEL PROXY1_TYPE DELTAPATH FOR EACH PROXY TYPE LISTED ABOVE POLYCOM HAS FOUND THE FOLLOWING VALUES TO WORK WELL DURING TESTING THOUGH YOUR SPECIFIC CONFIGURATION MAY VARY UNCOMMENT OUT THE FIELDS PRECEEDED BY A SINGLE TO ACCEPT THESE VALUES 70 PN 1725 36038 001 H doc Programming the SIP Handset Features ADDITIONAL INFORMATION ABOUT EACH OF THESE FIELDS AS WELL AS SPECIFIC CONFIGURATION EXAMPLES CAN BE FOUND FURTHER DOWN IN THIS FILE FOR PROXY1_TYPE NECSIP PROXY1_ADDR 172 29 102 122 5060 replace the ip address with your Sip Server s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN necpolysip 5060 Replace this with your SIP Domain s name PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 7999 Put Your Voice Mail Sytem s Pilot Number here PROXY1_CONF_IP_ADDRESS 172 29 102 131 For each proxy of type NECSIP one PROXYn_
83. e utilizes the most bandwidth and battery power To conserve battery resources return the handset to the standby mode when a call is completed by pressing the END key Push to talk PTT mode The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication While PTT is active the handset is in PTT mode It can receive regular phone calls in this mode When a regular phone call is answered the handset enters active mode Configuration menu mode When user preferences are being configured in the Config menu the handset is on but is not active It cannot receive calls while in the Config menu If the handset is idle 15 seconds while in the Config menu it will return to the standby state If a call was trying to be established while in the Config menu it will ring as soon as it is returned to the standby state Messaging mode If text messaging functions have been programmed as in a nurse call system the handset is able to receive text messages While these messages are being accessed the handset is in messaging mode Incoming calls will ring with the second call ringing sound PN 1725 36038 001 H doc 23 2 SpectraLink 8020 8030 Wireless Telephone Configuration Each handset may be configured for site specific requirements by opening the Admin menu and selecting options or entering specific information Any settings entered in the Admin menu must conform to system settings Only the ha
84. ent the number will be dialed on the programmed line PN 1725 36038 001 H doc 69 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Sample SIP Configuration Files Sample SIP configuration files are illustrated below These files are available as a download from the software updates site and may be customized for your application Please note that these are merely samples and will not work on your system as written here or as downloaded Your configuration files must be locally programmed according to your site requirements SIP_allusers cfg SIP ALL USERS Configuration file example Configuration file format example Maximum number of characters allowed per line excluding comments in this configuration file is 121 Codec preference order only This does not enable disable codecs Optional can be G 711 ulaw g 711u G 711U g71lu G 711U g729 G729 G 729 g729ab g729AB if g711lu is omitted it will be added to end of list if g71la is omitted it will be added to end of list after u CODECS g71lu g711la PROXY settings At least one is required and up to three may be specified Where one is specicifed all proxy settings must share the same numbered prefix i e PROXY1_ One PROXYn_TYPE PBX Call Server entry is required additional ones are optional as you can register secondary line appearances with other PROXY servers Uncomment Your Proxy Type from th
85. equired to support the features described in this document See Chapter 3 Software License and Protocol Management WLAN Quality of Service PN 1725 36038 001 H doc WLAN Quality of Service QoS is provided by using one of three available mechanisms SpectraLink Voice Priority SVP Wi Fi Standard QoS or Cisco Compatible Extensions CCX version 4 These QoS modes can not be mixed within the same WLAN therefore all Wireless Telephones on the network must have the same QoS setting SVP SpectraLink Voice Priority SVP is a proprietary method of WLAN QoS developed by Polycom to ensure enterprise grade voice quality battery life and call capacity for SpectraLink Wireless Telephones 1 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP SVP requires the use of the SVP Server which is an Ethernet LAN device that works with in conjunction with Wi Fi APs to ensure QoS over the WLAN Voice packets to and from the Wireless Telephones are tunneled through the SVP Server to ensure voice prioritization as they are routed between the handset and SIP call server See the SpectraLink SVP Server Administration Guide within IP Environments document for detailed information about this device Wi Fi Standard QoS SpectraLink Wireless Telephones support WMM WMM Power Save and WMM Admission Control all QoS standards from the Wi Fi Alliance based on IEEE 802 11e The combination of these three standards provides enterpri
86. erruptions for SpectraLink 8020 8030 Wireless Telephone users as they roam throughout a facility Cisco FSR requires specific configuration of the Cisco APs in your site See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network To configure Cisco FSR on a handset you must enter a Radius Server username and password into each handset Username Enter a username that matches an entry on the RADIUS server Usernames are alphanumeric strings and can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this Username WPA2 Enterprise The Authentication setting can select either EAP FAST or PEAP as the authentication method for RADIUS server such as those from Cisco Microsoft or Juniper Fast Handoff allows the use of either CCKM or OKC These mechanisms allow a phone to quickly and securely roam between APs with a minimum disruption of audio Username Enter a username that matches an entry on your RADIUS server Alphanumeric strings can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this username The Delete PAC Cert option removes expired credentials from the phone When the authentication method is EAP FAST the PAC 39 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 40 on the phone is deleted If the RAD
87. erver is the same as the network TFTP server see above NTP Network Time Protocol Server If WPA2 Enterprise security is used the handset will confirm the PEAP certificate has a valid date and time with the NTP Server on the network if one is available If an NTP Server is not available the certificate will be assumed valid and operate accordingly Authentication Server if using WPA2 Enterprise A RADIUS authentication server must be used to provide username password based authentication using RSA certificates for PEAPv0 MSCHAPv2 or PAC files for EAP FAST 17 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP SpectraLink 8020 8030 Wireless Telephone Specifications Volume up Volume down Softkeys Emergency Dial TALK START Function k FCN LINE Microphone SpectraLink 8030 Wireless Telephone Volume up Volume down Softkeys START Function key FCN Microphone SpectraLink 8020 Wireless Telephone PN 1725 36038 001 H doc Table of Specifications SpectraLink Wireless Telephone Overview Radio mode selectable Transmission type WLAN security _FCC certification Other certifications Voice encoding 8020 Dimensions 802 11b 802 11g 2 4 2 4835 GHz 802 11a 5 150 5 250 GHz _5 250 5 350 GHz _5 470 5 725 GHz _ 5 725 5 825 GHz Direct sequence spread spectrum DSSS up to 54 Mb s SpectraLink Voice
88. esesesrersrsrererrsesrsrerests 57 A SIP Integration Factors scsscssscssssssssssssscssccscceacescssoscsncenes 59 sample DHCP Server Configuration File 60 5 Programming the SIP Handset Features sssccssccseceseeees 63 SIP TFIP Server ComfimtiratiOn Files ic ivssststssssncssarstivenessstesnaendonens 63 Proxy server COMM AIMS sarcusiccinsrnidenbeveutcanaratdecadnsdadbapealcrmnpadinannns 65 Sample SIP Configuration Files sassscasessscianccsausaseaetssuceambcasemesds 70 6 Using the SIP Handsel ssccscssasstseasemaanserenaerennsncouesnuniens 85 The Handset Display vececirsnartenassnccssunsacdinespaecuansesdeemmnncotaueadvermeataecnes 85 MENUS sz cirsticeinss comet lariat inean E AREKE EE EREE ENERE 89 Handset Operation ssrin anai 91 7 Testing a Handset sessesseesescoceoeseesoesossossoresecsecsescecaoseeeseesosse 101 E Dioagioilie TONG asscrsetaciexcamedeseesereecevexerrsearenneeaeecoans 103 Run Site SUTVEY sonnei reesi k aa E 103 Diagnostics Enabl d seis ssasiiseseshcutssaa spice aceaasuapatestenseidebensenaninasebaannnse 107 Syslog Mode siirsi eiieeii iaioa dnain 112 9 Certifying the Handsets sscssssscsrcercesssssssssssessessceneeees 117 Conducting a Site Survey sseseseeeeeseseesesrsssrrrrresrstsrererrresrsrsrentsee 117 8 PN 1725 36038 001 H doc Contents 10 Software Maintenance sssscsssessssesesscsesecseseseeseceeseseceees 121 Upgrading Handsets savcascivonsatenochncdusnencetcnesnenierverscic
89. ess of the mode in which the handset is operating the following components are required and must be configured as part of the SIP system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP address for each handset from your network administrator Default Gateway and Subnet Mask Used to identify subnets when using a complex network which includes routers Both of these must be configured either with an IP address under Static IP not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network components on a different subnet If configured on the DHCP server use option 3 for the Default Gateway and option 1 for the Subnet Mask Contact the network administrator for the proper settings for the network PN 1725 36038 001 H doc PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration SpectraLink 8020 8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present Certain AP Ethernet switch combinations establish a Layer 2 tunnel across subnets that enable the handsets to roam Without this capability any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Ensure that all your APs are attached to the same subnet for proper ope
90. essionals who specialize in WLAN design and voice optimization implementations Polycom offers professional services including RF site surveys 117 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 118 r The handset s site survey mode is not a replacement for a professional site analysis and should be used only for testing limited site validation and troubleshooting The handset s site survey mode does not include functionality to allow for analysis or troubleshooting of 802 11n specific WLAN features 1 Referring to Chapter 8 Diagnostic Tools section Run Site Survey put a handset into Site Survey in the Any Smry ESSID mode Walk throughout the site checking for any expected APs or other ESSIDs 2 Then walk the site again in MyID Smry ESSID mode this time checking that every location has adequate coverage and has good channel allocation There should be at least one AP stronger than the minimum specified in the following tables At any point the strongest AP shown should be on a different channel than the next best choice The handset configured for 802 11b requires 70dBm when all 802 11b data rates are available with only 1Mbps set Required 65dBm when only 2Mbps is set Required and other higher rates enabled 64dBm when only 5 5Mbps is set Required with 11Mbps set enabled 60dBm when 11Mbps is set required and other 802 11b rates disable or enabled
91. ey Name Displayed during Press to Hold Hold In an active call Place the call on hold The line status shows when the call is on hold or S when audio is flowing Msg Message Initial dial screen when new Initiate a call to the specified line is selected and a dial message center contact address for tone is active prior to retrieval or administration of entering first character of the voicemail number to be dialed Mute Toggle muting In an active call Toggle audio transmission to the far end The line status shows when not muted or when muted OK OK Power up registration if Send the username and password to username is not configured the SIP server for authorization to in Admin menu register the handset Redl Redial Prior to entering the first Redial the last number that was character of a dial number dialed Rej Reject Incoming call on the selected Reject the incoming call The SIP line server will then redirect the call elsewhere Resm Resume In an active call and you Resume a call that was previously have placed the call on hold placed on hold or that went on hold or in standby mode if any call when another line was activated is on hold Save Save Entering a dial number as a Save the dial number as the forward destination forwarding destination for the selected line Symb Symbols Entering a username or Select the set of symbols available on the keypad while entering data 7 Appears only if th
92. failes to get a keepalive response within the SIP 32 second timeout the keepalives are terminated for that PROXY until the next successful registration to the PROXY This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone For Polycom 8020 8030 phones this parameter is required when they are operating in WI FI standard QoS mode This is because Linux the OS running Asterisk has a ARP Cache flushing mechanism This feature serves to refresh the ARP Cache for the 8002 phones For 8020 and 8030 phones operating in SVP mode ARP Cache is refreshed by the SVP server If the phones are operating in standard based QoS method ARP cache refresh has to be done by phone The value of this parameter for phones should be just less than the minimum ARP Cache flushing time on the Linux box running Asterisk For Redhat this minimum flushing time is 15 seconds so the parameter needs to be set for 14 seconds or less For other Linux Distributions you may have to determine what this minimum value is however 14 seconds should work fine The lower this setting the more the impact on the phone s standby battery life 8002 phones running version 130 003 and earlier code ignore this parameter if present 8020 8030 phones running version 131 017 and earlier code ignore this parameter if present PROXY1_KEEPALIVE_SECS 14 PROXYn_REREG_SECS specifies the the re registratio
93. handset will need to be enrolled with a certificate requires use of the HAT See the WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section in this guide for details 5 Configure the QoS handset mode to match the AP and site QoS plan Follow the VIEW Configuration Guide for the appropriate make model of WLAN 6 Power cycle the handset 7 The SIP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware During the second download evolution the handset receives code from the TFTP server for system configuration and for its own settings Once this second evolution is complete the handset is ready to use For future software upgrades simply update the files that are stored on the TFTP server Each time the handset is powered on it will check with the TFTP server to ensure it has the proper software version PN 1725 36038 001 H doc SIP Integration Factors PN 1725 36038 001 H doc CODECs The SpectraLink 8020 8030 Wireless Telephones are compatible with the G 711p law G 711a law and G 729 codecs There is no setting required on the handset DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters
94. he SIP TFTP server Sample DHCP Server Configuration File A sample DHCP server configuration file is illustrated below Please note that this is only a sample and will not work on your system as written here In addition this file is specific to the ISC DHCP server Your configuration files must be locally programmed according to your site requirements dhcpd cfg etc dhcpd conf Sample configuration file for ISC dhcpd Type man dhcp options at prompt to get help for these options Fe Global parameters start at beginning of file If this DHCP server is the official DHCP server for the local network the authoritative directive should be uncommented This means the DHCP server will send DHCPNAK messages to misconfigured clients authoritative Se OH Oe FR Use local address if you want the DHCP server to listen for DHCP requests on a specified address rather than requests send to all addresses local address 192 168 0 1 define the default gateway router option 3 option routers 192 168 0 1 define the DNS server s option 6 option domain name servers 192 168 0 1 define the SYSLOG server option 7 option log servers 192 168 0 1 define the domain name option 15 option domain name polycom com define the SVP server option code 151 as an IP address option svp server code 151 ip address 60 PN 1725 36038 001 H doc SIP Integration Factors define the OAI server option
95. her AP PN 1725 36038 001 H doc PN 1725 36038 001 H doc Diagnostic Tools mmmm ch S aid mmmm ch S mnem mmmm ch S mnem mmmm ch S mnem Where mmmm This hexadecimal number is the last 2 octets of this AP s MAC address ch Channel number the AP is configured on ss Signal strength for the AP in dBm aid The Association ID for the currently associated AP AP mnem a mnemonic indicating the reason code Unkn reason unknown Weak signal strength too weak Rate one or more basic rates not supported Full AP can not handle bandwidth requirements AthT authentication timeout AscT association timeout AthF authentication failure AscF association failure SecT security handshake timeout SecF security handshake failure Cnfg AP not configured correctly for security QoS mode or infrastructure network CCX AP is not CCX complaint CCKM AP does not support CCKM WMM AP does not meet the WMM requirements Probable reason could be that the access categories AC_VO and AC_VI used for voice and control traffic respectively might not be marked as mandatory or WMM PS might not be enabled Screen 4 Association count since power up AssocCount 109 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 110 Re association count since power up ReAssocCount Association failures since power up AssocFailure Re association failures since power up Re
96. iles are included in the typical SIP software package Description Filename Configuration file slnk_cfg cfg PHINTL language translation pil400sp bin USB downloader pd14udsp bin Over The Air Downloader OTADL pd14odsp bin OTADL Shim pd14shim bin Functional telephony protocol pd14csp bin Use the Handset Administration Tool to set up the configuration of each handset to meet all essential requirements If not using the Handset Administration Tool ensure the following parameters are correctly set in the Admin menu for each handset See Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration for detailed configuration instructions If statically assigning IP addresses ensure that the Phone IP Subnet Mask and Default Gateway information are accurate If using a DHCP Server ensure that the DHCP option is set Ensure the handset has properly configured SSID and Reg Domain information Ensure the Telephony Protocol menu option is set to 36 This ensures the handset will check for the proper SRP files each time it powers on Ensure security settings are properly programmed 57 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 58 4 Configure handset security settings to match AP configuration and RADIUS server settings If WPA2 Enterprise security is used credentials will need to be installed onto the handset For EAP FAST the PAC file needs to be provisioned and for PEAP the
97. ion information will be accepted from both files For ease of administration it is recommended both file types be utilized Guidelines e The files are in plain text US ASCII The general form of the configuration file data is parameter value e The generic filename must be SIP_allusers cfg e Each specific filename must have the form of SIP_username cfg where username is as assigned to each individual user by the system administrator See Chapter 2 SpectraLink 8020 8030 Wireless 63 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 64 Telephone Configuration section The Admin Menu subsection SIP Registration e Username parameters are alphanumeric no spaces no punctuation case is ignored 1 16 characters e Generic file information should contain proxy server information and other SIP system data e Specific file information should contain data specific to each user such as authentication credentials and line appearance data e Some parameter lines accept more than one value separated by a colon or semicolon character as defined in the following table e Any line that begins with a pound sign is ignored e In general space characters are ignored Space characters may be included in string values by replacing the space with 20 or by enclosing the string in quotes e If necessary other special characters may be included by using a hexadecimal representation hh whe
98. ion with the AP and host telephone system The following table summarizes in alphabetical order the status messages Message Description Action ea Download failure icon Update handset code in the TFTP server and power cycle the handset 3 chirps audio Handset is not able to communicate with the best AP probably because that AP has no bandwidth available None This is only a warning the call will hand off to the best AP once it becomes available 802 1X Failure XXXXXXXXXXXX XXX When WPA2 Enterprise or Cisco FSR is selected the handset failed to connect because the user credentials are restricted based on the user account properties In the case of EAP FAST the PAC ID may not match the username The second line of the error message contains the twelve digits of the AP MAC address and three digits that indicate the error code as defined in RFC2759 Verify and resolve if the user account has any restrictions such password expired account restricted disabled or in case of EAP FAST the handset PAC and username matching the authentication server Address Mismatch Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance Assoc Failed XXXXXXXXXXXX x x AP MAC address Handset association was refused by AP displays MAC of failing AP Check handset and AP security settings Ensure AP is configured per
99. late rate exceeds 2 or if the average jitter is over 2 msec Same as audio stats Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate over last 5 seconds TX retry count TX retry rate over last 5 seconds RX retry count RX retry rate over last 5 seconds Radio error threshold exceeded Sent if TX drop rate exceeds 2 or TX or RX retry rate exceeds 5 Same as radio stats Probe Recovery Probe Recovery Count LockUpRecovery Lockup Recovery Count DCA initiated radio reset Reset count when Reset occurred Reset count at the time when the syslog was sent Present only when the specific fast handoff method CCKM OKC has been enabled 114 PN 1725 36038 001 H doc Diagnostic Tools Messages are formatted like the following example Jan 1 00 01 26 72 0090 7a02 2a1b 172 16 0 46 001a RStat AP 00 40 96 48 1D 0C 56 dBm Sent 783523 Recvd 791342 MSnt 245 MRcd 5674 BSnt 43 BRcd 10783 TX drop 43 0 0 TX retry 578 1 2 RX retry 1217 1 6 PN 1725 36038 001 H doc 115 Certifying the Handsets Prior to determining that an installation is complete test the handsets following the sequence given in the previous Testing a Handset section and conduct a Site Survey mode test acco
100. le to the phone Additional details are provided in Section 3 1 Normal 802 1X authentication requires the client to renegotiate its key with the authentication server on every AP handoff which is a time consuming process that negatively affects time sensitive applications such as voice Fast AP handoff methods allow for the part of the key derived from the server to be cached in the wireless network thereby shortening the time to renegotiate a secure handoff The Wireless Telephone supports two fast AP handoff techniques Cisco Client Key Management CCKM only available on Cisco APs or Opportunistic Key Caching OKC One of these methods must be configured for support on the WLAN to ensure proper performance of the handset WPA and WPA2 Personal The handset supports WPA and WPA2 Personal as defined by the Wi Fi Alliance WPA2 which is based on the 802 111 standard provides government grade security by implementing the Advanced Encryption Standard AES encryption algorithm WPA which is based on a draft version of the 802 11i standard before it was ratified uses Temporal Key Integrity Protocol TKIP encryption The Personal version uses an authentication technique called WPA2 is based on the 802 11i standard Pre Shared Key PSK allows the use of manually entered keys or passwords to initiate WPA security Cisco Fast Secure Roaming Cisco s Fast Secure Roaming FSR mechanism uses a combination of standards based and proprieta
101. lume to zero PTT Vibrate is disabled by default Emergency Dial The large button on the left side of the SpectraLink 8030 Wireless Telephone may provide you with either Emergency Dial or PTT functionality as determined and activated by the system administrator To determine if Emergency Dial has been activated press this button one time If Emergency Dial is active an explanatory message will be displayed When Emergency Dial has been enabled the handset will dial an emergency number when it is pressed twice within two seconds The number dialed may be found under the Config Menu gt System Info option Note that this feature is functional when the keypad is locked A Caution Emergency Dial will be inoperable if the wireless system or the call server fails for any reason Do not rely on it as the sole method of emergency notification PN 1725 36038 001 H doc 9 7 Testing a Handset PN 1725 36038 001 H doc Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area 1 Power on the handset by pressing the END key A series of messages will be displayed as the handset acquires the system The handset should display the user extension Place a call and listen to the audio quality End the call by pressing the END key Place a call to the handset and verify ring answer clear transmit and clear receive audio Use the
102. m is configured on channel 6 with a beacon interval of 200 ms The third has a signal strength of 56 dBm is c onfigured on channel 11 with a beacon interval of 100 ms ab7bc8 28 02 100 2ae578 48 06 200 2ae596 56 11 100 Any Det PN 1725 36038 001 H doc PN 1725 36038 001 H doc Diagnostic Tools When the Any SSID mode is selected the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below ab 7b 28 02 ALPHA 2ae5 48 06 WSMTES 2ae5 56 11 voice My tI D Det In Detl detail mode the display would appear as follows The left right arrow keys will move between AP indices i b bbb bb sn c h b cn eeeeeeeeeee DGH I rrrrrrrrrrrrr x x xXx Q XP C vC ssssss os Any Smry Where e i index of selected AP value will be from 0 to 3 inclusive e bbbbbb the last three octets of the BSSID for a discovered AP e sn signal strength in dBm e ch channel e ben beacon interval e eeeeeeeeeee SSID up to first 11 characters e DGHI standards supported i e 802 11d 802 11g etc in addition to 802 11a and 802 11b e rrrrrrrr rates supported Basic rates will have a b following the rate e more rates are supported than those displayed e xxxx WMM or UPSD if those QoS methods are supported e Q XP o Xis a hexadecimal representation of the access categories configured with admission control man
103. n interval for a PROXY This is the requested expiration interval sent in the REGISTER request message It can PN 1725 36038 001 H doc 75 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP be set to anything between 35 and 3600 seconds The default value which is applied if no parameter is supplied in this file is 3600 which means the phone will attempt to register every 3580 seconds if the server s response interval doesn t take precedence see below If the server has a lower maximum setting or a higher minimum setting that this value then the server s response will take precedence and this parameter will be ignored The phone will always attempt to re register with the PROXY 20 seconds prior to the expiration interval Thus if this parameter is set to 35 seconds and the server s response interval doesn t take precedence then the phone will attempt to re register every 15 seconds Sp OFR SRO FR ROH RHEE HEHE The lower this setting the more the impact on the 8002 s standby battery life 8002 phones running version 130 003 and earlier code ignore this parameter if present PROXY1_REREG_SECS 3600 PROXYn_CALLID_PER_LINE controls sending of same Call ID header field for registrations sent to a particular registrar If this is enable we will send Call ID headers differently This may be needed for Mitel 3300 Controller software prior to Release 9 PROXYn_CALLID_PER_LINE enable 76 PN 1
104. nable PN 1725 36038 001 H doc Programming the SIP Handset Features Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here replace the ip address with the II s Address and replace the ip address with the secondary ININ IP Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here replace the ip address with the CIX100 s Address Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here wees Si seto ei leet ek EO eee ee replace the ip address with the CCM s Address Put Your SIP Domain s Name Here Put Your Voice Mail Sytem s Pilot Number here Seow SSt eee seco a eee ee ee a ee Se replace the ip address with the 3COM s Address 79 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN Put Your SIP Domain s Name Here PROXY1_CALLID_PER_LINE disable PROXY1_MAIL_ACCESS 5000 Put Your Voice Mail Sytem s Pilot Number here Hn ns ne eee en nnn ne nn eenne FOR PROXY1_TYPE DELTAPATH PROXY1_ADDR 10 240 240 226 5060 replace the ip address with the Asterisk Server s Address PROXY1_KEYPRESS_ 2833 enable PROXY1_KEYPRESS_INFO disable PROXY1_HOLD_IPO disable PROXY1_PRACK enable PROXY1_REREG_SECS 3600 PROXY1_KEEPALIVE_SECS 14 PROXY1_DOMAIN ax1x engr local Replace this with your SIP Domain s name PROXY1_CALLID_PER
105. ndset being configured is affected by the Admin menu settings The wireless telephone user may select several usability options from the Standby menu described below in the User defined Preferences section This information is also provided in the end user manual The SpectraLink Handset Administration Tool is a software utility that enables rapid configuration of handsets by utilizing the USB port on the Dual Charger See the Handset Administration Tool HAT document for specific instructions Please see your service representative or contact Polycom customer service for more information about this time saving tool When WPA2 Enterprise security is used PAC files for EAP FAST can be provisioned wirelessly or by using the HAT For PEAP the HAT must be used to enroll certificates See section WPA2 Enterprise PEAP Certification Enrollment and EAP FAST Manual PAC Provisioning at the end of this chapter for details Other settings that must be configured include but are not limited to WLAN QoS DSCP tagging DHCP and regulatory domain information If these are not selected by the administrator the handset will use the default settings The Admin Menu PN 1725 36038 001 H doc The Admin menu contains configuration options that are stored locally on each handset Each handset is independent and if the default settings are not desired the Admin options must be set in each handset requiring different settings 25 SpectraLink 8020
106. ned voice and data traffic and are required when using the SpectraLink 8020 8030 Wireless Telephones Although a single Ethernet switch network is recommended the handsets and the SpectraLink 8000 SVP Server can operate in larger more complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets as long as the SVP Server and access points and handsets are on the same subnet However in such networks it is possible for the quality of service QoS features of the SVP Server to be compromised and consequently voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are addressed See the Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones for additional guidance SpectraLink 8020 8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present Certain AP Ethernet switch combinations establish a Layer 2 tunnel across subnets that enable the handsets to roam Without this capability any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Ensure that all your APs are attached to the same subnet for proper operation The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within r
107. new software from the OEM site per Software Maintenance Registering The handset has completed initialization of the SIP application and is attempting to register lines to the SIP proxy servers If registrations are failing the phone can stay in this state for a considerable length of time After the phone leaves this state press the LINE key to view what lines have failed to register Ensure usernames and passwords have been entered in administrative menus for registrations that have failed and that proxy information is correct in the SIP configuration files RTP Open Failed The handset attempted to open an RTP port for audio but was unsuccessful Verify that SpectraLink 8000 SVP Server capacity has not been exceeded Select License The correct protocol has not been selected from the license set Using the Admin menu select one license from the set to allow the phone to download the appropriate software Server Busy Handset is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads None the handset will automatically retry the download every few seconds SIP Login Prompt for login information At power on initialization no username username and password was detected in the Admin menu items for SIP registrations Enter a valid username and password for an existing SIP configuration file Skt Open Fail Socket open fail O
108. ntication server is active and reachable from the WLAN access points controller at all times Multiple GW Res More than one SpectraLink 8000 SVP Server has responded Caused by two or more handsets sharing the same IP address Assign unique IP addresses to each handset Multiple SVP Reg yyy yyy yyy yyy y y SVP IP address Handset received responses from multiple SVP Servers displays IP address of one responding SVP Server This can happen if the handset has been reconfigured to use a different SVP server and then powered on before the previous server has had time to determine that the handset is no longer connected to it The problem should go away after about 30 seconds PN 1725 36038 001 H doc 129 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action Must Upgrade SW Handset software is incompatible with hardware Download new software from the Polycom website per Software Maintenance Net Busy XXXXXXXXXXXX x x AP MAC address Handset cannot obtain sufficient bandwidth to support a call displays MAC of failing AP Try the call again later No 802 11a Sub bands Enabled a radio selected but no sub bands are enabled Configure a radio sub bands from Admin menus No 802 11 Sub bands Enabled b g radio selected but no sub bands are enabled Configure b g radio sub bands from Admin men
109. number The table below lists the additional items in each message type Failed Handoff Failed AP MAC Sent whenever the handset Failed AP signal strength attempted to handoff but failed Current AP MAC TNG Current AP signal strength Failure reason Wireless Telephone Transmit Power to Old AP Wireless Telephone Transmit Power to New AP FCCKM Failed to use CCKM for fast handoff FOKC Failed to use OKC for fast handoff Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs MAC Signal strength Reason not used Wireless Telephone Transmit Power to Old AP Wireless Telephone Transmit Power to New AP FCCKM Failed to use CCKM for fast handoff FOKC Failed to use OKC for fast handoff Security Error AP MAC AP signal strength Security mode Error details mode dependent Call Start Call type telephony OAI PTT AP MAC AP signal strength PN 1725 36038 001 H doc 113 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size in msec Payloads sent Payloads received Payloads missed not received Payloads missed rate over last 5 seconds Payloads late Payloads late rate over last 5 seconds Average jitter Audio error threshold exceeded Sent if payloads missed rate or payloads
110. o establish a second call Inform the person on the other end that you would like to transfer the call Press FCN and select the Transfer option to transfer the call AO aA KR W Press the END key to return to standby Transfer an active call to a call on Hold 1 Press FCN and then select the Transfer option by pressing NavOK The current call will be placed on hold and it will be marked with a transfer icon 2 Navigate to the second call already on hold 3 Press the Resm softkey and tell the other party that the call will be transferred 4 Press FCN and select the Transfer option by pressing NavOK 5 Press the END key to return to standby Silence the ringing Press the END key to silence the external speaker ring and convert to in ear speaker ringing External speaker ringing will resume when the next incoming call is received while the handset is in standby mode 94 PN 1725 36038 001 H doc Using the SIP Handset If you want to Then Change the ring volume Press the up down volume buttons on the side of the handset during ringing or while the handset is in standby mode Adjust the speaker volume While speakerphone is active press the up down volume buttons on the side of the handset during the call Adjust the headset volume While the headset is plugged in press the up down volume buttons on the side of the handset during the call Mute Unmute a call Pre
111. ode Diagnostics can be enabled or disabled See Chapter 8 Diagnostic Tools section Diagnostics Enabled for a detailed explanation of the Diagnostics mode options Syslog Mode See Chapter 8 Diagnostic Tools section Syslog Mode for a detailed explanation of the Syslog mode options 43 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Restore Defaults Demos 44 Error Handling Mode The Error Handling mode determines how the handset will behave when an error occurs The Halt on Error option will cause the handset to stop operating if an error message is received Unless the error is a fatal one normal operation may be resumed by power cycling the handset The Restart on Error option will cause the handset to make every effort to reboot quietly and quickly to standby mode In either scenario a call in progress will be lost Restart On Error should be used unless specific error conditions are being investigated Error detail may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool An error memory dump can be taken and sent to Customer Service for escalation and analysis The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults The Graphics Demo option starts a demonstration of the handset s OAI graphical capabilities immediately upon selection PN 1
112. ols Diagnostics Enabled PN 1725 36038 001 H doc Diagnostics is used to evaluate the overall quality of the link between the handset AP and infrastructure side equipment such as IP PBX SpectraLink 8000 SVP Server and gateways Unlike Site Survey Diagnostics is used while the functional code is running and during a call When Diagnostics is enabled in the Admin menu the handset can display diagnostic screens any time it is in active mode The display of information is instigated when in call by pressing the Nav lt or Nav key Only one of the six diagnostic screens listed below can be shown at a time Pressing the Nav keys multiple times will cycle through the various diagnostics screens and the normal off hook IP PBX display The numeric icon at the top of the display indicates what screen number is being displayed For example The first time the Nav key is pressed the 1 icon is shown and the first of six diagnostics screens are displayed The next time it is pressed the 2 icon is shown and the next of six diagnostics screens are displayed The counters will be cycled through in this fashion until there are no more counters to be displayed After all the diagnostics screens have been displayed the screen returns to the normal off hook IP PBX screen The information provided by Diagnostics includes Screen 1 e Missed receive packet count since power up MissedRcvCnt e Missed transmit packet count since power up Mis
113. olve itself on the restart If it does not the problem is in the DHCP server DL Not On Sector Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance DO NOT POWER OFF The handset is in a critical section of the software update None Do not remove the Battery Pack or attempt to power off the phone while this is displayed Doing so may require the handset inoperable Duplicate IP The handset has detected another device with its same IP address If using DHCP check that the DHCP server is properly configured to avoid duplicate addresses If using Static IP check that the handset was assigned a unique address Erase Failed Download process failed to erase the memory in the handset Operation will retry but may eventually report the error int error OF Power cycle the handset 128 PN 1725 36038 001 H doc Troubleshooting Message Description Action Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory None When the progress bar fills the display line the erase operation is complete Do not turn the handset off during this operation Files Too Big Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance Flash Config Err
114. on Usernames or passwords can be erased by selecting the item then pressing the Bksp softkey and then the Save softkey Reg 2 Reg 3 and Reg 4 allow you to specify additional authentication usernames and passwords that may be required by your handset for any additional line appearances registrations that may appear in the specific user s configuration file This information will be ignored if a Login username is not provided OAI Enable Disable Polycom s Open Application Interface OAI enables third party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad Refer to the OAI Specification Version 2 0 documentation for information about administering the OAI Gateway and the services it can provide If you have an OAI Gateway installed in your system OAI may be optionally enabled in each handset You may select whether the handset should attempt to connect to the SpectraLink 8000 OAI Gateway by choosing either the Enable or Disable options in this menu If OAI is enabled and an IP address called the OAI Server IP is available to the handset either via DHCP or Static IP configuration the handset will communicate with the OAI Gateway at power on and periodically while it is powered on If you don t have a SpectraLink 8000 OAI Gateway installed at your site you should disable the OAI feature to preserve network bandwidth and battery life PN 1725 36038 001 H
115. or Handset internal configuration is corrupt Perform Restore Defaults operation via administrator menus or re program with Configuration Cradle Initializing The handset is performing power on None This is informational only initialization Initializing SIP The handset is performing a power on None This is informational only initialization of the SIP application The phone is initializing its data structures and attempting to access the SIP TFTP server and download the SIP configuration files Internal Err The handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact Polycom Technical Support and report the error Invalid Usr Pwd When WPA2 Enterprise or Cisco FSR is selected the handset failed to connect due to incorrect device credentials or unavailability of authentication server If the error is because of the incorrect device credentials then the username or password doesn t match with those configured on the authentication server Verify that the required credentials username password are created on the authentication server and should match the handset This may also happen when the authentication server is not reachable while doing the EAP authentication Make sure the authe
116. ous classes of packets as they are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 26 Other 0 Regulatory Domain 802 11 Config Transmit Power Regulatory domain 802 11 configuration and transmit power are interdependent See Appendix A Regulatory Domains for regulatory domain setting specifications Polycom recommends that you check with local authorities for the latest status of national regulations for both 2 4 and 5 GHz wireless LANs A regulatory domain must be selected in order for the handset to operate There is no default setting FCC requirements dictate that the menu for changing the regulatory domain be available by password which in our case is the LINE key Press LINE and then navigate to the desired domain Press NavOK to set the domain 01 North America 02 Europe 03 Japan 04 Singapore 05 Korea 06 Taiwan 07 Hong Kong Al SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 42 08 Mexico India 802 11 config Once the regulatory domain is set the 802 11 Config modes are displayed Only one may be chosen 802 11 b amp b g mixed is the default Press NavOK to set the mode If the mode has subbands the Subband list will open If the mode does not have subbands the Transmit Power list will open Use g only mode if all of your infrastructure and client devices will use only 802 119 The h
117. phone goes through an initialization sequence at startup The line icons 1 9 display and count down as the handset steps through this sequence This is usually very rapid If there is difficulty at any step that prevents initialization from continuing an error message will display and the related icon s will stay on Please see the error table at the back of this document for instructions on how to handle error messages that occur during initialization Icon The icon s shown in bold turns off when 123456789 The handset has located and authenticated and associated with at least one AP and is proceeding to bring up higher layer networking functions 12345678 The handset is either configured for Static IP or if configured for DHCP the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Note Used for SVP QoS only and not present when using Wi Fi Standard QoS or CCXv4 Indicates one of the following possibilities 1 Static IP configuration 2 SVP Server address found in DHCP option 151 response 3 SVP Server address found via DNS lookup 12345 All networking functions are complete notably DHCP and the handset is proceeding with establishing the SRP link to the SpectraLink 8000 SVP Server 1234 Note Used for SVP QoS only and not present when using Wi Fi Standard QoS or CCXv4 The SRP link is established
118. play From the speed dial list 1 Select the speed dial key that you wish to assign Speed Dial Menu Assign to a key Name 2 Press the Set softkey to open the phonebook list 3 Use the search routine or the Nav keys to select the desired entry Phonebook Select Name lt new gt 4 Press NavOK to assign the selected name to that speed dial key 5 Press NavOK again to exit to standby 98 PN 1725 36038 001 H doc Using the SIP Handset If you want to Then From the phonebook view number display Phonebook spdl Brady Marsha number 1 Press the Spdl softkey from the view number display in the phonebook 2 When the speed dial list opens navigate to an empty slot and press NavOK This sets the speed dial key to the number in the phonebook 3 Press END to exit to standby mode and save the speed dial number assignment Speed dial entries may be edited through the phonebook as described above Push to Talk the PTT Vibrate feature has been added PTT Vibrate To enhance the alerting of a PTT call PTT Vibrate may be enabled When PTT Vibrate is enabled the handset will vibrate three times whenever a PTT broadcast is received whether the handset is in standby or in a call If in a call the chirp alert will also sound The vibration does not replace any PTT tone volume already set To set the handset for PTT vibrate only enable PTT Vibrate and set the tone vo
119. play as they are entered For security reasons these items will not display when a user returns to the Administration menu NONE disables any 802 11 encryption or security authentication mechanisms WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network If WEP is required at this site you must configure each handset to correspond with the encryption protocol set up in the APs Select the entries from the options below to enable the handset to acquire the system Authentication Select either Open System or Shared Key WEP Enable Disable Select either Enable WEP or Disable WEP Key Information PN 1725 36038 001 H doc PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration Default Key Enter the key number specified for use by the handsets This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A through F Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system Cisco FSR Fast Secure Roaming FSR is designed to minimize call int
120. previous call on hold If the selected call is ringing the call will be answered or login password Save name or password and proceed with startup Softkeys Softkey Name Displayed during Press to lt lt Cursor backward Entering a dial number Move the cursor back one position gt gt Cursor forward Entering a dial number Move the cursor forward in alphanumeric mode if the cursor is at the end of the line adds a space character Answ Answer Incoming call on the selected Answer the call equivalent to START line key Bksp Backspace Entering a dial number Delete the character prior to the character cursor position Back Back one screen Displaying a menu Exit the menu Dial Dial Call A dial number is being Initiate a phone call to the entered entered on the selected line dial number End End Call An active call on the selected Terminate the call without going back line to standby mode Favr Favorites Prior to entering the first Activate the Favorites menu character of a dial number Fwd Forward Definition Prior to entering the first Delete a previously defined forward character of a dial number destination Or initiate definition of a new forward destination PN 1725 36038 001 H doc 87 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP password Entering the digits of a number Softk
121. r IP address in the configuration setting or change to use DHCP PN 1725 36038 001 H doc 131 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action yyy yyy yyy yyy No SVP Response y y SVP Server IP address Handset has lost contact with the SVP Server This may be caused by bad radio reception or a problem with the SpectraLink 8000 SVP Server The handset will keep trying to fix the problem for 20 seconds and the message may clear by itself If it does not the handset will restart Report this problem to the system administrator if it keeps happening No SVP Server Handset can t locate SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server is not working No LAN connection at the SpectraLink 8000 SVP Server IP address configuration of SpectraLink 8000 SVP Server is wrong or missing Check error status screen on SpectraLink 8000 SVP Server Verify SpectraLink 8000 SVP Server connection to LAN No SVP Server No DNS Entry Handset unable to perform DNS lookup for SVP Server server had no entry for SVP Server The network administrator must verify that a proper IP address has been entered for the SVP Server DHCP option 151 No SVP Server Handset unable to perform DNS The network administrator must verify No DNS IP lookup for SVP Server no IP address proper DHCP server operation for
122. r place calls You may be outside of the covered area Walk back into the covered area The in service tone indicates service is reestablished The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the Signal Strength icon in the same location as the Voicemail icon During character entry Indicates current data entry symbol mode Call status icons Function On hook icon Solid when in standby mode to indicate that at least one call is still active or on hold Flashing when incoming call is ringing Off hook icon Solid when a call is being dialed Hold icon Call is on hold Transfer icon Call is in the process of being transferred Audio flowing icon Audio is flowing both ways on a call Audio receive only icon Locally muted flash or far end hold with no music on hold No audio icon No audio is flowing Call is terminating or far end hold with audio disable PN 1725 36038 001 H doc Displaying menu Displaying call status Entering login name NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows State Dialing Answering Holding NavOK key function Place phone call Resume audio Select the highlighted menu option Using the SIP Handset Answer a second phone call same or different line Resume audio on the currently selected call and place
123. raLink 8020 8030 Wireless Telephones using Session Initiation Protocol SIP Polycom Model Numbers This document covers the following registered model numbers 802X 803X Related Documents PN 1725 36038 001 H doc SpectraLink 8020 8030 Wireless Telephone and Accessories User Guide for SIP 1725 36165 001 SpectraLink 8000 SVP Server Administration Guide for SIP 1725 36033 001 SpectraLink 8020 8030 Wireless Telephone SIP User Agent Features and Standards 1725 36037 001 SpectraLink 8020 8030 Wireless Telephones Handset Administration Tool 7125 36039 001 Available at http www polycom com usa en support voice wi fi wi fi html Polycom VIEW Certified Products Guide 1725 36040 001 VIEW Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point Available at http www polycom com support voice wi fi view_certified html SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Deploying Enterprise Grade Wi Fi Telephony Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones Available at http www polycom com products voice wireless_solutions wifi _communications handsets spectralink_8020_wireless html Open Application Interface OAI Specification 1725 36196 001 Available at www polycom com forms spectralink_oai_sw_dl html Asterisk cmd VoiceMailMain Shows how to enter the Asterisk voicemail system its
124. ration The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of APs on the new subnet Note that the wireless telephones cannot roam across subnets since they cannot change IP addresses while operational Please see Best Practices for Deploying Enterprise Grade Wi Fi Telephony for detailed configuration information TFTP Server IP The IP address of a TFTP server on your network which holds software images for updating the handsets and contains the handset files If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either Static IP configuration or using DHCP option 66 TFTP server or the boot server next server siaddr field the handset will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all handsets in your network are kept up to date with the same version of software Syslog Server IP The IP address of the syslog server See the Diagnostic Tools section for more information Time Server IP The IP address of the time server SVP Server IP The IP address of the SpectraLink 8000 SVP Server If using Static IP configuration this is simply the IP address of the SpectraLink 8000 SVP Server Note that the SpectraLink 8000 SVP Server must be statically configured to have a permanent IP address If DHCP is being used the handset will try the following in order
125. ration Guide for SIP If you want to Then Activate installed custom applications registered OAI application on an OAI server 1 Press START or Spkr 2 Press FCN 3 Navigate to the desired custom application using Nav 4 v keys or the More softkey 4 Select the application using NavOK or shortcut key Transfer a call blind 1 While in a call press FCN and then select the transfer item by shortcut key or NavOK The current call will be placed on hold and it will be marked with a transfer icon gt A new call will be started and you will hear a dial tone 2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu 3 Press FCN and select the Transfer option again The marked call will be transferred to the number that you have entered 4 Press the END key to return to standby If the transfer fails you will see an error message and you can then pick up the original call by navigating to the marked call and pressing NavOK Transfer a call consulted 1 While in a call press FCN and then select the transfer item by shortcut key or NavOK The current call will be placed on hold and it will be marked with a transfer icon X A new call will be started and you will hear a dial tone 2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu Press NavOK or START t
126. rding to the directions given in the previous Diagnostic Tools section The installation may need some adjustments Note any areas where coverage is conflicting or inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy See Chapter 11 Troubleshooting for clues to possible sources of difficulties If any adjustments are made to the system re test the device in the same vicinity to determine if the difficulty is resolved The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to a Polycom service engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs Conducting a Site Survey PN 1725 36038 001 H doc Conduct a site survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuration The site survey discussed here does not replace an RF site survey conducted by prof
127. re hh is the representation of the character e Lines may appear in any order although maintenance may be simplified by preserving the order in the supplied example file Program each of the files according to the following instructions The generic file sip_allusers cfg The generic configuration file provides system information common to all handsets The handset specific files e g sip_3001 cfg The handset specific configuration file provides specific information for the handset to identify itself and communicate to other phones Each handset must have its own file with a unique filename You may use the same parameters as the generic file when programming the handset files if you wish to override a common setting You must configure a unique handset file for each handset being deployed Typically each of these files is named with the extension number or name of the person assigned the handset For example John Doe s handset could have a handset filename of sip_3001 cfg or sip_JohnDoe cfg PN 1725 36038 001 H doc Proxy server commands Programming the SIP Handset Features Use the following parameters when programming the configuration files See the sample configuration files following this table for more detailed information Parameter Value Description Notes PROXYn_ADDR XXX XXX XXX XXX PPPp or proxyname pppp Proxy address One proxy address is required but additional proxy addresses m
128. ribed automatically at registration 82 PN 1725 36038 001 H doc Programming the SIP Handset Features It is almost never required in current versions of Asterisk to specify this Mitel Cisco Interactive Intelligence and Pingtel also accept this parameter If you are using Asterisk non business edition before v1 2 this is necessary This example is specific for a line number 3001 PROXY1_MAIL_SUBSCR sip 3001 172 29 102 160 PROXY1_MAIL_SUBSCR sip 3001 yourdomain name here I1 1 1 1 111 111111 1 1 1111 1 1 1 1 1 1 1 1 1 11111111 1 1 1 11111111 1 11 1 1 1 1 11111 1 1 1 1 1 11 1 1 The administrator should enter the extension specific configuration parameters for this extension in this section of the file II1 1111111111 1 1 111 1 1 11 11 11111111 11111111 1 11 1 11 1 11111 1 1 1 11 11 1 1 Authentication credentials Normally not stored in this file for security reasons AUTH username password For lines on proxies of type NECSIP and SHORETEL the LINEn_AUTH setting should be used instead as each NEC line must respond to any authentication challenge using a single UN PW pair AUTH 3001 3001 For CCME the value for LINEn_CALLID cannot have commas or special characters If a comma or a special character is in this command phone will display an error message Bad Request Mal Hen no en ee nn nn ee en ee enna
129. ries including any defined in sip_allusers cfg You can enclose a string in quotes to allow for spaces Each favorite can be complete SIP URI Format is FAVORITE dial_string username The username can be blank and can include escaped chars Name 5 Cell igured to prompt users to enter more digits Users will tion gt Call Forward In the example below the user would be prompted Call Pickup Pickup Number to enter a call pickup number for a call pickup Feature Access Code starting with 5 gt Call Pickup PN 1725 36038 001 H doc Using the SIP Handset The Handset Display Indicator tz Po R in ball ey CoO i gt i ae PN 1725 36038 001 H doc When active the handset screen will display either a call status screen or one of several menu screens The call status screen has the following format Ral ES 1 Abc4 mp Line 1 3001 Enter Number XXXXXX_ abc lt 2 gt ABC This example shows two call tabs indicating that two calls are in progress The un selected call tab indicates that we have put another call on hold The call status icon for the selected call indicates that this call is being dialed The text indicates the selected call is on line 1 extension 3001 Enter Number indicates that the handset is ready to be dialed Once this call is connected the connected party s information will appear on the third line and the fourth line contains help or error messages as appropriate The
130. ry security components including Cisco Client Key Management CCKM LEAP authentication Michael message integrity check MIC and Temporal Key Integrity Protocol TKIP FSR provides strong security measures for authentication privacy and data integrity along with fast AP handoff on Cisco APs WEP The handset supports Wired Equivalent Privacy WEP with both 40 bit and 128 bit encryption SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch certificate date time validity download handset code authentication server if using WPA2 Enterprise SVP Server required for SVP not required for CCX or WiFi Standard Qos Etherne O C SIP call erver Wi Fi AP SpectraLink 8020 8030 Wireless Telephone switch 14 PN 1725 36038 001 H doc SpectraLink Wireless Telephone Overview System Components PN 1725 36038 001 H doc SpectraLink 8020 8030 Wireless Telephone The SpectraLink 8020 Wireless Telephone is a lightweight durable handset specifically designed for mobile workplace use The SpectraLink 8030 Wireless Telephone has the same features and function but in a more durable design with and includes push to talk capability Like a wired desk phone the handset can receive calls directly receive transferred calls transfer calls to other extensions
131. se class QoS in terms of voice quality battery life and call capacity The WLAN must also support and enable each of these QoS mechanisms in order to ensure they are utilized This option does not require the SVP Server CCXv4 The CCX program requires WLAN client devices operating on Cisco APs to use a defined set of industry standards and Cisco specific features The SpectraLink 8020 8030 Wireless Telephone has been certified by Cisco as CCXv4 compliant When the CCXv4 operating mode is selected on the handset it automatically initiates the required set of Cisco specific and industry standard QoS mechanisms This option does not require the SVP Server WLAN Security The following security methods are supported by the handset WPA2 Enterprise The handset supports WPA2 Enterprise as defined by the Wi Fi Alliance WPA2 which is based on the 802 11i standard provides government grade security by implementing the Advanced Encryption Standard AES encryption algorithm The Enterprise version of WPA2 uses 802 1X authentication which is a port based network access control mechanism using dynamic encryption keys to protect data privacy Two 802 1X authentication methods are supported on the Wireless Telephone EAP FAST and PN 1725 36038 001 H doc PN 1725 36038 001 H doc SpectraLink Wireless Telephone Overview PEAPv0 MSCHAPv2 Both of these methods require a RADIUS authentication server to be available on the network and accessib
132. sedXmtCnt e Receive retry count since power up RxRetryCount e Transmit retry count since power up TxRetryCount MissedRceVCnt MissedXmTCnt RxRetry CoOunt TxRetry CcCoOunt Sa 2 gt 2 3 3 gt er ee ee 107 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 108 Screen 2 e Jitter average error or wobble in received packet timing in microseconds e Last successful transmit data rate LastRate e Gateway type GatewyType e TX Power dBm Jitter nnnnn Last Rate mmmmm Gat ewyTyPe mnemo TXPower DBm rorrrr Where e nnnm Jitter in micro seconds e mmmmm last transmit rate 11Mb SpectraLink System with SVP Server Handsets can run at full 11Mb when in 802 11b g mode 54Mb SpectraLink System with SVP Server Handsets can run at full 54Mb when in 802 11a or 802 11g modes e mnemo a mnemonic that indicates what type of gateway is being used e rrrrr TX Power configured in dBm Screen 3 Screen 3 contains a list of the APs that are heard and the following parameters from each AP e Indicator as to whether this is the current AP or an index into the list of other APs heard C indicates current e Last 2 octets of the MAC address of the AP mmmm e Channel number ch e Signal strength ss e Either the 802 11 Association ID from the current AP or a mnemonic for the reason code indicating why the handset didn t hand off to this ot
133. softkeys during this action offer text editing functions System icons Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of range The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation The battery icon indicates the amount of charge remaining in the Battery Pack When only one level remains the Battery Pack needs to be charged The speakerphone icon displays when the speakerphone is active 85 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Indicator ree d n XE Locked No Service message chy XXXX Indicator it Tit xa 86 Function Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed during editing when the cursor may be moved left or right The Push to talk PTT ring icon A PTT call is coming in The priority PTT ring icon A call is coming in on the priority PTT channel This call will override any other Location Service icon indicates the Ekahau Real Time Location System RTLS is enabled Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk softkey plus the key to unlock it If warning tones are not disabled an alarm will sound and a descriptive message displays when the handset cannot receive o
134. ss i is 12 System Dia gtaet a aiaei aiia 14 Systemi COMPONEN seneste seiis e EE a 15 SpectraLink 8020 8030 Wireless Telephone Specifications 18 Not s on Battery PacKSirreeninnanninnean nan 20 Startup Seqg mCE scaucsssiendewnancnacarerandanesvancanensaleansasateramneancimetesiarnanicee 21 Handset WIOG CS asa csnacicnaseeavedercosgcneseincerenmonrenesstanatianem sigs avedesaonsteies 22 2 SpectraLink 8020 8030 Wireless Telephone Configuration 25 UC en VBI sists it darig etch dcueiucaaedaane 25 Ad mN MENU esra a tayeanls eoonnaaaunanes 28 Phone CONfig sieisen iiia 32 Network Config iesrnun a a 36 Diag OSUCS soncacctvaradecussnnaneremssanastuasareetesncenspions augieensadenmoresee onneeens 43 Restore Defaults sssnsssneancereeuncwia svtsnasspstandennsnsatcoennenidapntenacaresconesn 44 DEMOS eenieder enea aKa deanna 44 PN 1725 36038 001 H doc SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Admin Menu Default Tate ya sshianesentsensncntssnnsensvinnntagisenstntnnnoneaiteneas 45 User Defined Preferences sescinntsissinsssniteninnsgieisnchitsnautoaesensntnisiineai tin 47 WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning sc sisisieortesivaeissviveaisebecconsetiecenes 50 3 Software License and Protocol Management ssssscsseess 55 Minimum System Requirements si sscocdensivstesesszecsaviedosnisivccastesceines 55 Minimum Configuration Process s ss ssesesese
135. ss the Mute softkey When the handset is muted the audio flowing icon S changes to the audio receive only icon Press the Mute softkey again to restore audio pickup End a call Press the End softkey to maintain the active mode and view the active calls Press the END key on the keypad to return to the standby mode Change the profile Press the Prof softkey and use the Nav keys to select a new profile while in standby mode The selected profile is marked with an asterisk Open Config menu Press the Cfg softkey from standby mode Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seconds It turns off if another key is not pressed within that period Resume a call on hold from standby Press the Resm softkey If more than one call is on hold use the Nav lt gt keys to select the call you wish to resume and press the Resm softkey or NavOK Open the phonebook Press the Phbk softkey from standby mode The phonebook may also be opened by pressing the Save softkey when it appears in a call log or during predialing ts Phonebook Select Name The phonebook list is sorted alphabetically The lt new gt option appears until the maximum number of entries 20 has been entered PN 1725 36038 001 H doc 95 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP If you want to
136. t be configured for such features as WMM Power Save WMM Admission 55 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 56 Control proper EDCA parameters DSCP mapping for voice and control traffic call admission control and Proxy ARP Consult the appropriate VIEW Configuration Guide for these settings If WPA2 Enterprise is used then all portions of the Public Key Infrastructure PKI need to be installed and configured properly in order acquire the network An approved SIP call server must be installed and operational on the LAN A complete list of approved product can be found on the Polycom website at http www polycom com support voice wi fi feature_lists spectralink_8020_8030_sip_featurematrix html PN 1725 36038 001 H doc Software License and Protocol Management Minimum Configuration Process PN 1725 36038 001 H doc 1 Download the latest SpectraLink 8020 8030 Wireless Telephone IP software from http www polycom com usa en support voice wi fi spectralink_8030_wireless html Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started The slnk_cfg cfg is downloaded first by the phone and defines the SIP code files that will be subsequently downloaded Be sure to use the slnk_cfg cfg file that comes with the latest version of the SIP code and do not change the order of the files within the slInk_cfg cfg The following six f
137. te press the Favr softkey to display a menu of pre defined numbers or names that can be dialed as programmed in the SIP TFTP configuration file When an item is selected from the list the dial number is displayed You may edit or add digits to the displayed number if necessary before pressing the NavOK key or START to place the call When using the Favorites menu to perform a blind transfer to someone on the list select an entry from the Favorites menu and then press FCN and select Transfer FCN menu The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward lt OAI gt lt OAI gt lt OAI gt Items on this menu are accessible through navigation and selection keys or through short cut keys as displayed with the menu items OAI functions are automatically added as items at the end of this menu when defined on an OAI server PN 1725 36038 001 H doc Using the SIP Handset Handset Operation If you want to Then Turn the handset on Press and hold the END key until two chirps sound Turn the handset off Press and hold the END key One chirp will sound If you are in a call hang up first then turn off the handset Unlock the keypad Press the Unlk softkey then Lock the keypad While in Standby press the Cfg softkey then press NavOK Place a call 1 To dial a number follow any one of these sequences Press the ST
138. this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Polycom to determine whether any such changes have been made NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY RESPONSE TIME PERFORMANCE SUITABILITY FOR USE OR PERFORMANCE OF PRODUCTS DESCRIBED HEREIN SHALL BE DEEMED TO BE A WARRANTY BY POLYCOM FOR ANY PURPOSE OR GIVE RISE TO ANY LIABILITY OF POLYCOM WHATSOEVER Contact Information Please contact your Polycom Authorized Reseller for assistance Polycom Inc 4750 Willow Road Pleasanton CA 94588 http www polycom com PN 1725 36038 001 H doc About this Guide This document explains how to configure and maintain the Spect
139. tiple key presses of the dial pad keys Normally a simple numeric mode is selected selecting other symbol modes allows convenient access to the complete printable US ASCII character set The following table shows what characters are available through repeated key presses in various symbol modes Key Number English Number English Punctuation 1 1 1 TS 1 1 2 2 abc2ABC 2ABCabc 42 3 3 def3DEF 3DEFdef amp gt 3 4 4 ghl4GHI 4GHIghi 4 5 5 jKIS5JKL 5JKLjkI lt gt 5 6 6 mno6MNO 6MNOmno 6 PN 1725 36038 001 H doc 89 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 90 Key Number English Number English Punctuation 7 7 pqrs7PQRS 7PQRSpqrs 7 8 8 tuv8TUV 8TUVtuv V8 9 9 wxyz9WXYZJ 9 WXYZwxyz _9 0 0 _0 lt gt O _ space 0 i amp t ee t space space 2 Favorites menu The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry This might be the case for example if a PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature While in a dialing sta
140. traLink 8020 8030 Wireless Telephones requires license option selection 36 Any other protocol will cause the handset to malfunction PTT Emerg Button This option appears only on the SpectraLink 8030 The Push to talk button on the left side of the handset may be configured to either standard PTT functionality or to dial the specified emergency call number when pressed twice within two seconds These are mutually exclusive options Both are disabled by default When using the Handset Administration Tool to configure this option ensure the PTT option in the PTT Admin tab under Handset type is disabled before enabling the Emergency Dial option in the Phone Config tab When PTT is enabled the Emergency Dial option will be grayed out Push to talk Disable Enable If enabled the PTT options will appear on the Config menu for the end user to subscribe to allowed channels etc If disabled the PTT options will not appear on the Config menu and the Emergency Dial option may be enabled PTT is disabled by default When enabled all 24 PTT channels are allowed by default To toggle the allowed status of any channel select Allowed Channels scroll to the channel to be disallowed and press NavOK Allowed channels are displayed with an asterisk in the left column Only those channels allowed in the Admin menu will appear on the Config menu where they can be subscribed to by the end user The priority channel labeled by default as channel 25
141. ue Description Notes PROXYn_ 0 or 10 to 3600 Specifies that the handset n 1 2 3 KEEPALIVE_SECS seconds should send keepalives to the PROXYn server a The keepalive interval defaults to ZERO which default 0 disables the feature When specified the interval can be set to zero or to 10 to 3600 seconds If a keepalive fails to get a response within the SIP 32 second timeout then keepalives are terminated until the next successful Not used in registration to the proxy 8020 8030 See example file PROXYn_ enable Controls generation ofin n 1 2 3 KEYPRESS_ 2833 disable stream RFC2833 Must be disabled for OAI or sip name domain for mail notification See config file example for more information information PROXYn_ enable Controls generation of SIP n 1 2 3 KEYPRESS_INFO disable INFO requests to the SIP server for keypress events Normally enabled Must be enabled for OAI PROXYn_HOLD_IPO enable Controls setting of the n 1 2 3 disable media stream IP Use for compatibility with destination address to0 older SIP servers that may zero when a call is put not recognize newer on hold See config file stream attribute example for more parameters for HOLD information status PROXYn_PRACK enable Enables reliable n 1 2 3 disable provisional responses to INVITE requests PROXYn _ Name xxx XxX XXX Xxx Contact to whom the n 1 2 3 MAIL_SUBSCR handset should subscribe name mail server
142. unctioning In range out of range Service will be disrupted if a user moves outside the area covered by the wireless LAN APs Service is restored if the user moves back within range If a call drops because a user moves out of range the handset will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular AP may be filled If this happens the user will hear three chirps from the handset The user can wait until another user terminates a call or move within range of another AP and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range 123 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 124 Transmission obstructions Prior to system installation the best location for APs for optimum transmission coverage should have been determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding rearranging APs PN 1725 36038 001 H doc Handset Status Messages Troubleshooting SpectraLink 8020 8030 Wireless Telephone status messages provide information about the SpectraLink 8020 8030 Wireless Telephone s communicat
143. ured the syslog server s IP address can be configured statically in the Admin menu If the syslog server address is blank 000 000 000 000 or 255 255 255 255 or the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin menu options e Disabled turns syslog off e Errors causes the handset to log only events that we consider to be an error see below e Events logs all errors plus some other interesting events see below e Full logs all the above plus a running stream of other quality information see below The table below lists the syslog messages and which level of logging will produce them Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start End No Yes Yes Audio stats No No Yes every 5 secs Audio error threshold exceeded Yes Yes Yes Radio stats No No Yes every 5 secs Radio error threshold exceeded Yes Yes Yes Error Handling Mode Yes Yes Yes PN 1725 36038 001 H doc Diagnostic Tools All syslog messages will include Date and time to 1 100th of second since handset power on The handset time is set when it is powered on to Jan 1 00 00 00 GMT adjusted If it has obtained a time from the network time server that time will display instead Handset s MAC address Handset s IP address Sequence
144. us No APs Heard The handset is unable to hear beacons probes from any AP in the network in site survey mode Verify that network is properly configured and the handset is able to hear beacons from the AP No DHCP Server Handset is unable to contact the DHCP server Check that DHCP is operational and connected to WLAN or use Static IP configuration in the handset No ESSID Attempted to run Site Survey application without an ESSID set Let handset come completely up Statically configure an ESSID in the Admin menu No Func Code Handset software download files are incorrect or corrupted Reconfigure the handset to gain access to the WLAN and download new code No Host IP The handset is configured for static IP as opposed to use DHCP and no valid host IP address the handset s IP address has been entered Enter a valid IP address in the configuration settings or change to use DHCP No IP Address Invalid IP Check the IP address of the handset and reconfigure if required No Net Access Cannot authenticate associate with AP Verify the AP configuration Verify that all the WEP settings in the handset match those in the APs No Net Found No APs This indicates that the handset cannot find any access points and has no additional information to display as to why Possible problems are enumerated below No radio link No ESSID Auto
145. ver IP SIP TFTP Svr IP 3rd level 4th level 5th level 6th level 7th level Custom Security PN 1725 36038 001 H doc None Authentication WEP Open System Shared Key WEP l _ Enable Disable Key Information Default Key _ Key Length Key 1 4 Rotation Secret WPA2 PSK Passphrase Pre Shared Key WPA PSK Passphrase Pre Shared Key Cisco FSR Username Password 29 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 3rd level 4th level 5th level 6th level 7t level WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM OKC Username Password Delete Cert PAC Qos SVP DSCP tags WT in call 46 _ Wi Fi Standard DSCP tags Admission Cntrl WT standby 26 Other 0 Voice 46 Control 26 Other 0 Mandatory Optional CCX _ WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM Username I Password Delete Cert PAC Yes No QoS DSCP tags Voice 46 _ Control 26 ther 0 st level 2nd level 3rd level 4th level 5th level Network Config Reg Domain 01 i 02 03 04 05 06 07 30 PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration st level 2nd level 3rd level 4th level 5th level gt 802 11 Config a gt 802 1 1a t 5 150 5 250 5 250 5 350 DFS
146. will try every four seconds until a server is located 127 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action DHCP Error 2 DHCP Error 3 DHCP Error 4 DHCP Error 5 The handset has not received a response from the server for a request to an IP address It will retry until a server is found The server refuses to lease the handset an IP address It will keep trying The server offered the handset a lease that is too short The minimum lease time is 10 minutes but Polycom Engineers recommend at least one hour minimum lease time The handset will stop trying Reconfigure the server and power cycle the handset Failure during WEP Key rotation process proprietary feature DHCP Lease Exp yyy Yyy yyy yyy y y DHCP server IP address DHCP is not responding to renewal attempts at least one renewal succeeded The handset failed to renew its DHCP lease either because the DHCP server is not running or because the configuration has been changed by the administrator The handset will attempt to negotiate a new lease which will either work or it will change to one of the above DHCP errors 1 through 4 DHCP NACK error yyy yyy Yyy yyy y y DHCP server IP address DHCP server explicitly refused renewal The DHCP lease currently in use by the handset is no longer valid which forces the handset to restart This problem should res
147. with a PEAP certificate in DER format Only the DER certification format is supported All other certificate formats need to be converted into the DER format prior to enrolling the handset PN 1725 36038 001 H doc SpectraLink Wireless Telephone Configuration Choose the Certificate tab and use the file browser to identify the certificate to be loaded Once chosen HAT will perform a rudimentary check on the file to make sure the format is DER and that the certificate date is valid If these tests pass HAT will indicate that it is valid and enable the Enroll button Click Enroll to install the certificate onto the handset The screen below shows a valid certificate that has been identified with the file browser Handset Administration Tool Piei Es Connect Password Error info Firmware Settings Certificate Pac version Certficate File Valid Certificate E Browse Handset E Read BD Write Enroll Revoke Error The screen below shows a certificate chosen with the file browser but found to be invalid because it has expired PN 1725 36038 001 H doc 51 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Handset Administration Tool lel x Connect Password Error info Firmware Settings Certificate PAC Version Certficate File Ic ayeats Certificates B oulder4CS root der Valid Certificate E Handset EE Read H Write Enroll Revoke Error

SpectraLink 8020/8030 Wireless Telephone

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