Frequently Asked Questions
Contents
1. common field issues of electronic locks 8 hole On a metal door this could create a short condition where the battery pack gets warm until the What happens if put a regular mounting bolt in the LectroBolt red mounting battery energy is depleted 1 2 minutes The lock will not be damaged except for the risk of the 2 battery holder warping If you inadvertently did this you must replace the depleted batteries and the warped battery pack holder 9 If remove the Electronic Module will the lock still operate mechanically Yes if the electronic module is removed from the E Plex lock i e for lock maintenance the lock can remain on the door securely with access granted via the mechanical key override 10 Ils a remote unlocking feature available Yes this is a separate sku The lock comes pre wired to be interfaced with an external operation switch wire 11 Where are the batteries located The lock contains four AA batteries Alkaline only 4 x 1 5V 6V located in an external battery compartment on the interior housing on the secure side of the door The batteries are housed in a battery cover secured by tamper proof screws This provides quick and easy battery replacements for multi lock installations 12 How long does it take to change the batteries Batteries can be changed easily in about a minute or so 13 If the batteries are located on the interior housing and the electronics are in the exterior housing ho2. drilling template jig so all are simple and quick to install All models are available in the same key override formats key in lever KIL cylinders or interchangeable and removable cores All models are offered in cylindrical and exit trim versions All models are offered in the same finishes However only the E Plex electronic lock models are offered with a wired remote unlock option a back to back Entry Exit mortise without deadbolt version and mortise versions with or without privacy deadbolt Can you also retrofit a Simplex 1000 or L1000 with an E5000 5200 5700 Absolutely The 5000 Series locks are designed to easily install and retrofit Simplex 1000 and L1000 locks completely covering the existing footprint while requiring only 2 additional through bore holes to be drilled Are all the 5000 Series indoor outdoor locks Yes The only factor that limits outdoor applications is the operating temperature range for batteries which is determined by the respective battery manufacturers The lock s exterior housing operates from 31 F 35 C to 151 F 66 C A weather shield must be used to protect against freezing rain The interior housing where batteries are located operates from 4 F 20 C to 130 F 55 C 5 Is there a durable metal drill jig available for the 5000 Series Yes www locktools com a drill jig manufacturer offers a jig that can be used with all models within the 5
3. 000 Series 6 What are the main features and benefits of the 5000 Series of a Battery A Lock Access Auai Life Warranty Authority Software Communication bees Features Trail Levels Type Codes Openings Simplex User Passage amp 5000 ayaan PIN Lockout Passage 100 or 3 000 or Master Microsoft Lockout E Plex 300 9 000 Manager Excel Handheld PDA Program at 5000 with With 180 000 3years User based Palm and Pocket PIN lock software sofiw re Service template PC keypad M Unit software Optional Software Passage Master Advanced poa Manager Access E Plex 3000 30 000 180 000 3years User Control Handheld PDA piy Schedules 5200 i Palm only amp Guest Service Software Mgmt M Unit ACS Software required Passage Master Advanced Feet Manager Access Handheld PDA PIN s a E Plex 3000 30 000 120 000 3years User Control andhe PROX Pehadules 5700 Palm only amp Guest Service Software Keycard Mgmt M Unit ACS Software required Flexible support of Windows OS Vista Home Premium or higher XP Home amp PRO and 2000 Communication between lock and software Please visit www kabaaccess com for PDA compatibility About Electronics 7 Is there any wiring to or through the door No The locks require no wires to or through the door This feature eliminates any chance of crimping cutting wires which causes many of the
4. KATA Frequently Asked Questions E Plex Simplex 5000 Series 1 How many main models are there under the 5000 Series There are four 4 main lock models under this series the Simplex 5000 E Plex 5000 E Plex 5200 and the E Plex 5700 The Simplex 5000 is a PIN code based mechanical push button lock with one code 1 to 5 digits in length with thousands of different possible code combinations The E Plex 5000 is PIN code based electronic push button lock with 100 access users and audit capability It can be programmed at the lock or with optional E Plex Standard software with software the total access user count in the lock will be 300 The E Plex 5200 adds access scheduling and up to 3000 access codes Finally the E Plex 5700 does everything the 5200 does and also grants user access by both PIN code and Proximity keycard The E5200 and E5700 system locks do require the E Plex Advanced ACS software not optional to program and audit the locks The E Plex locks are battery operated electronic pushbutton locks All the electronic components are contained in one module located inside the lock s exterior housing How are the models of the 5000 Series similar First of all they have a common aesthetic appearance so an installation site can combine both mechanical and electronic locks as necessary and still maintain consistency in design All models have the same installation hole pattern for same locking trim and
5. he different E5000 lock series the Standard version and the Advanced version The E5000 Excel based software called the E Plex Standard and the full featured E5200 E5700 Advanced ACS software are not compatible with one another The E5000 software is designed to be simple The user and audit counts are small there is no scheduling no guest management no vacation blocks no proximity keycard users etc The Advanced ACS software which works with the E5200 E5700 on the other hand has all these advanced features providing more options 23 Why can t use any handheld PDA that uses the PALM OS operating system There are variations between different manufacturers and among different products from the same manufacturer of the Palm PDA We cannot control how a particular PDA manufacturer utilizes the combination of PDA hardware operating system and communication protocol The only way we can be assured that a particular PDA works with all aspects of the lock is to validate it according to our test methodology See www e plexlock com for an up to date list of compatible PDAs Note The Windows Mobile Pocket PC PDAs however can work with only the E5000 and the new narrow stile E3000 lock systems running the E Plex Standard software and not with the E5200 5700 running the E Plex Advanced ACS software About Warranty 24 What is your warranty policy Kaba offers a 3 Year warranty for our simplex 5000 mechanica
6. l locks from the date of purchase and a 3 Year warranty for our E Plex 5000 locks from the date of activation The electronic lock s firmware continuously maintains a warranty counter from the time of the lock s installation keeping track of exactly how many days have elapsed since installation This eliminates the paperwork hassles associated with warranties and ensures warranty claims are confirmed and processed in a timely and fair manner 5 KAA 1129 1007
7. programmed in the lock 16 What type of tokens cards fobs etc will work with the E Plex 5700 lock Only HID s Prox cards fobs and tags manufactured or licensed by HID can be used with this lock HID s Prox products operate at a frequency of 125 kHz and the card ID data is read only Similar cards and tokens from other suppliers such as Indala are not compatible with the E Plex 5700 lock Similarly cards and tokens from HID s 13 56 or for that matter any other 13 56 MHz read write systems are also not compatible with this lock About Software 17 Do need a PC and associated software to use the E5000 Series electronic locks It depends on the lock model The E5000 lock can be used without computers software and related accessories by simply programming the lock at its pushbuttons Optionally you can use it with the E Plex Standard software which offers added convenience when managing facilities with larger user groups and multiple access points by permitting you to add and delete users on many locks quickly The software is easy to use Excel based which provides an audit trail of who accessed the door and other auditable events including templates For the E5200 and the E5700 locks you must use the E Plex Advanced Access Control System ACS software to program the lock or use the audit feature This advanced software with access schedules accommodating a much larger user base is different than the above E Plex S
8. tandard software Note The same E Plex Standard software can be optionally used with both the E5000 and the new narrow stile E Plex 3000 lock models with one database to manage access control 18 What exactly will get when buy the E5000 Excel Based or the E5200 5700 Advanced ACS software package Each of the above two software kits contains the applicable product s program CD and the corresponding Software User Manual Additionally the E Plex ACS software kit also includes the ACS software Training Video CD You can also watch the E Plex 5000 series lock installation video and the E Plex Advanced ACS software training video on Kaba s website at gt http www kaba ilco com access_control products 5000_series_video aspx sm 5000 19 Do I need anything else with this software package to use the system Yes You also need the following Microsoft Windows based PC that runs under one of the following OS editions Vista Home Premium and higher XP Home or Pro with SP2 or 2000 A compatible handheld Palm PDA Personal Digital Assistant running Palm OS 4 x or higher or as an alternate choice for the E5000 models only a Windows Mobile5 OS compatible Pocket PC handheld see www e plexlock com for up to date list of compatible PDAs For the E5000 models only running the E Plex Standard software Microsoft Excel program 2000 or higher already installed on the PC These items are not supplied with the lock or sof
9. tware and must be purchased separately by the end user 20 If use the software can the E5000 E5200 or the E5700 lock be programmed at 21 the shop with all the users PIN access codes Prox card IDs etc before installing at the job site Yes The lock can be programmed in the shop but the lock s date and time must be set with the current date and time using the handheld PDA after you install the lock on the door This is because typically it takes more than two minutes to install the lock on the door with the battery pack disconnected in which case the lock s the date and time will revert to the factory default of 01 01 2000 How do I upgrade my E5000 lock models to increase the user audit count from the current 100Users 3 000Audits to 300Users 9 000Audits capability with the E Plex Standard software When you program a current E5000 lock model with this software via the M Unit PDA the first time the M Unit software will detect that this is a 100 user 3 000 audits lock version and will automatically upgrade the user audit count to 300 9 000 during the lock programming sequence This action is not reversible Note This upgrade operation can be done only with the newer Version 3 E Plex Standard software but not with any older versions Version 1 or 2 of the software 22 Can I use one software with any electronic 5000 Series lock No there are actually two different types of software available to operate t
10. w do the electronics get power The lock uses Kaba s innovative LectroBolt design patent pending to accomplish this The battery power from the interior housing is transferred to the outside housing where the electronic module is located via a specially designed mounting screw the LectroBolt 14 What is the estimated battery life of the lock The four AA Alkaline batteries last up to 180 000 openings for the E5000 and the E5200 PIN only locks and up to 120 000 openings for the E5700 PIN and Prox lock in average conditions This can vary depending on battery brand lock settings ambient temperature and frequency of usage Sometimes the shelf life of the battery may expire before the number of cycles is reached The lock will indicate a low battery warning when the batteries need to be replaced anywhere from the last 500 to 5 000 openings based on the above conditions before the lock completely shuts down While the lock will continue to operate normally during the limited low battery warning period it is recommended that the batteries should be replaced as soon as possible when the warning is observed to ensure uninterrupted access 15 If the batteries fail or are disconnected does the lock lose all of its data No The lock data is maintained However if the batteries are removed or fail for longer than two minutes the lock will lose its current date and time and so the current date and time will need to be re entered or re
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