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Restarting the S6100 Audio Conferencing Server

1. dublin dublin O Fields marked are required 4 Type the User ID and Password that matches the proxy configuration on the S6100 5 Type the IP address of the SES system in Host 6 Enter other information for the environment 7 Click Update Issue 1 September 2006 87 Using the S6100 with Communication Manager Configuring SES to not authenticate the SIP registration for S6100 Use the trusted host command when you do not want the SES to authenticate the SIP registration for a S6100 Audio Conferencing Server add trusted host trustedhost a trustedHostName n node c comment delete trusted host trustedhost d trustedHostName n node other options trustedhost hLN Where h Help a Add new third party trusted host usually the S6100 C Optional comment when adding a third party trusted host d Delete a third party trusted host L List all third party trusted hosts n CCS host name to receive trusted host often the SES N List all CCS host names V Verbose For example type trustedhost a 135 64 27 111 n 135 64 27 178 c bridge111 Where 135 64 27 111 is the IP address of the S6100 135 64 27 178 is the IP address of the SES List all servers which are trusted hosts by typing trustedhost L W Tip Remember to use the Update button in the Integrated Management Interface to save changes 88 Installing and Configu
2. lt 0 Accessing the Administrative Tools Chapter 5 Integrating an Optional Switched Circuit CVEIVIEW son ride ae do s o aa Pall NUMPES e ios dar a A a a os Installing the TP 260 Board Unpacking Me boards 2 4 52i66 2h 68 8S bP Kew SSS SSeS Installing the Gateway Board in the S6100 Connecting external connection Configuring the Gateway Installing and Configuring BootP lt lt Configuring the network 2 2 eee et Downloading the Gateway Software 2 ee eee ee es File OVSIVIENW Ca ee RHE DEMS were we Ge Obtaining the files oc de btwen SS he OS Se SESE SE MS Checking the software noaoo et Chapter 6 Using the S6100 with Communication Manager Configuring connectivity tothe CM eee ee ee Configuring the SIP Agent on the S6100 Configuring Communication Manager 2 02288 ee eee Configuring connectivity to the CM with the S6100 is registered with SES Configuring the SIP AgentforSES 0082 ee eee eee Using the Integrated Management interface to configureSES Configuring SES to not authenticate the SIP registration forS6100 Adding a media server map ee Configuring Communicati
3. Manage Users Logout Enter License Path Browse Issue 1 September 2006 41 Installing Meeting Exchange Express Edition 5 Select Logout to exit from WebLM 6 Use SSH to log in to the S6100 7 Acquire administrator privileges and intialize the system using this command sudo init 6 A Important The server can take up ten minutes to initialize 8 Logon to the server See Licensing the Server on page 40 9 Select License Products gt Express_Edition to verify the license details At this time you can perform the final software configuration and testing For more information about these final steps see Configuring the Server on page 42 Configuring the Server The most efficient way to configure the system is Using Meeting Exchange Express Edition as Install Engineer Use the web interface to import the Electronic Pre Installation Worksheets A Important If the network information was not available when the EPW were completed manually configure the system For instructions see Configuring the network manually on page 49 before completing the procedures in this section 6100 Configuration Files Table 3 Configuration Files describes the configuration requirements for S6100 Audio Conferencing Server installations Table 3 Configuration Files File Format Description Crystal Network XML This file sets the database tables that define the network of functional elemen
4. 12 320 160 16 Yes Yes 13 320 160 16 Yes Yes 14 320 160 16 Yes Yes 15 320 160 16 Yes Yes lt gt 11 Verify that the system detected ID 0 and ID 1 These values represent the drives 12 Press ESC to return to Adapter Properties 13 Select RAID Properties The system displays Raid Properties Raid Properties RAID Properties LSI Logic MPT SCSI Setup Utility Version MPTBIOS IME 5 04 06 lt Next Array gt lt Delete Array gt lt Add Delete HotSpare gt lt Activate Array gt RAID PropertiesArray IMSCSI ID 0 Size MB 6988 SCSI Device IdentifierArrayHotStatusPredictSize ID Disk Spare Failure MB 0 IBM ESXSGNS073C3ESTTO2FNJP83YesNoPrimary No69878 1 IBM ESXSMAT3073NCYesNo0k No69878 14 Verify that the two devices are present and the Array Disk for each is set to Yes 15 Press ESC twice to exit to Adapter Properties Issue 1 September 2006 27 Configuring Server Hardware 16 Press ESC to the SCSI Setup Utility 17 Press ESC the system displays the Exit Menu Exit Menu Adapter and or device property changes have been made lt Cancel Exit gt Exit Setup Utility lt Save Changes Exit menu gt lt Discard changes Exit menu gt 18 Select the applicable exit option A Important When you changed settings select lt Save Changes Exit menu gt This option returns you to the SCSI Setup Utility When you press Esc from th
5. 1 of 2 58 Installing and Configuring the S6100 Audio Conferencing Server Establishing Connections Table 6 Light Path Diagnostic Panel LEDs continued LED Description PS2 Power supply 2 Lit failure or removal Flashing invalid power supply configuration CPU Microprocessor Lit failure The LED next to the failing microprocessor is on Flashing invalid microprocessor configuration VRM VRM Lit failure The LED next to the failing VRM might be on Flashing invalid VRM configuration CNFG Configuration Flashing invalid configuration exists The error LED next to the failing component might also flash MEM Memory Lit failure The LED next to the failing DIMM is on Flashing invalid DIMM configuration NMI Non maskable interrupt occurred S ERR A soft error occurred SP Service processor failure DASD Hard disk drive Lit failure The LED on the failing drive is lit when supported FAN Fan Lit failure or slow operation of fan The LED next to the failing FAN is on Flashing invalid fan configuration Note The TEMP LED might also be lit TEMP Temperature exceeded a threshold level Note The FAN LED might also be lit BRD Battery fault or system board error PCIA PCI bus A has encountered an error PCIB PCI bus B has encountered an error PCIC PCI bus C has encountered an error 20f2 Issue 1 September 2006 59 Installing the Server On Site Accessing the Administr
6. www avaya com support 2 Installing and Configuring the S6100 Audio Conferencing Server Contents Chapter 1 Getting Started lt lt lt eee eee 7 RPUCIENCG o e sa A Oe ew A 7 Related Documentation aoao es 7 Overview of fhe process esascs ete ee eee we ee ds 8 Electronic Preinstallation Worksheets lt lt 9 Pre Installation Checklist lt lt 9 Chapter 2 Configuring Server Hardware 11 server HAFIWBIE s 626 6 6 ioe acuse a 11 Required hardware gt cba eee ee De eee ER ee ee ee 12 Optional hardWai lt lt lt iii RE RE akase eR ee GS 13 Bios and RAID Settings gsc ces cca e ete e ariaren 13 Accessing the Configuration Setup Utilities 13 Verifying or Setting the System Bios ee eee eee 14 Verifying or Setting the RAID 2 2 ee 24 Installing the Optional Gateway Board 00822 28 Chapter 3 Installing Meeting Exchange Express Edition 29 Process OVGIVIOW dc ROA EEDA APREAS ETDS TERED OE EA 29 Preparing the Service Laptop lt lt ee 30 Preparing the laptop for crossover to server 0 0 30 Accessing the media Server ee ee eee 30 Configuring Telnet for Windows 2000 XP 31 Installing the Audio Conferencing Software lt lt eee 32 Turnin
7. 1 Preparing the Service Laptop involves setting the network interface on the laptop and attaching the service laptop to the server 2 Installing the Audio Conferencing Software guides you through each screen of the installation software including Loading the Audio Conferencing Software and Logging on to the server 3 Configuring the Server involves Using Meeting Exchange Express Edition as Install Engineer to import the site configuration and verify the server configuration Issue 1 September 2006 29 Installing Meeting Exchange Express Edition Preparing the Service Laptop Use the procedures in this section to prepare the service laptop to install the audio conferencing software Preparing the laptop for crossover to server To prepare the service laptop for crossover to the server set the network interface on the laptop to these values e IP Address 192 11 13 5 e Subnet Mask 255 255 255 252 Ww Tip If you enter an IP Address and the service laptop can not connect to the server clear the Address Resolution Protocol ARP cache on the laptop before entering a new IP address Use this procedure to clear the ARP cache on the laptop 1 Click Start gt Run to open the Run dialog box 2 Type command and click OK to open a MS DOS Command Line window 3 Type arp d 192 11 13 6 and press Enter to clear the Address Resolution Protocol ARP cache in the laptop The system displays either e The command line
8. 2 GHz 800MHz 2MB L2 Upgrade with IBM 25R8905 1 Xeon Processor and EM64 IBM 73 4 GB Hot Swap U320 10K SCSI SSL Drive IBM 90P1301 2 NetXtreme 1000 T Dual Port Server Adapter IBM 73P4201 1 585W Power Supply IBM 90P5280 2 1 GB 2x512MB PC2 3200 ECC DDR SDRAM IBM 73P2865 1 RDIMM Kit a The IBM 336 Server has two PCI X expansion slots located on the rear of the server chassis These are labeled Slot1 and Slot 2 as shown in Figure 3 b The NetXtreme card must be installed in PCI X Slot 1 on the rear of the server This card provides nicTeam fail over functionality Figure 3 IBM 336 expansion slots Figure notes 1 PCI Slot 1 Half length PCI X expansion slot 100 MHz PCI bus frequency Reserved for the NetExtreme dual port ethernet adapter Note Use a half size face plate to correctly fit the NetExtreme dual port ethernet adapter into slot 1 2 Slot 2 Full length PCI X expansion slot 133 MHz PCI bus frequency Accommodates the optional Audiocodes TP 260 3 AC and DC LEDs 12 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings Optional hardware The following table lists hardware options for the S6100 Audio Conferencing Server Part numbers are provided for sites that want to purchase hardware independent of the audio conferencing software Table 2 S6100 Audio Conferencing Server Optional Hardware Description Part Number Qty USB Modem Multi Tech MT5634ZBA 1 Audiocode
9. America Nassau America New_York Time 11 26 NTP Server OK SKIP lt Tab gt lt Alt Tab gt between elements lt Space gt selects lt F12 gt next screen a Use Tab to select the Date and Time fields b Set the Timezone setting c Set the NTP Server field Note If the NTP Server information is not available leave the field blank d Select OK The installation program displays this prompt Set IPAddress for NIC lt s gt Now lt Yes gt lt No gt Issue 1 September 2006 35 Installing Meeting Exchange Express Edition 10 Select Yes if the IP information for the site is available at this time The installation program displays the Configure Network Information screen Configure Network Information Configure Network Information Hostnameserverl DNS Domain DNS Server InterfaceTypeAddressNetmaskEnable etho X eth1 192 11 13 6255 255 255 252 X eth2 1 eth3 k Default Gateway OK SKIP Note The Interface names correspond to the physical ports see Figure 4 Ethernet Connections on page 31 This table shows the corresponding values Interface Port eth0 1 eth1 2 eth2 3 eth3 4 a Set the Hostname to the name of your server such as Server 1 b Set the values for the ethO IP Address and Netmask of the customer LAN c Set the Enable field for ethO to X A Important Do
10. Installing and Configuring BootP Before installing the BootP application configure the service laptop for a static IP Address For example IP Address 10 1 10 55 Default Gateway 10 1 10 254 Subnet Mask 255 255 255 0 Install and configure the BootP application by performing these steps 1 Double click the setup exe file located in the BootP application folder provided on the TP 260 Software Tools CD The installation process places the a bootp shortcut on the desktop 2 Double click the bootp shortcut to start the application The application displays Figure 24 AudioCodes BootP TFTP Server 68 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Gateway Figure 24 AudioCodes BootP TFTP Server iy AudioCodes BootP TFTP Server E fel x File Services Edit Help New IP File Client Name Client Info Figure notes TFTP Server Buttons 1 Pause When you select this button replies are not sent to BootP Request messages When this button is not selected then the system replies to all BootP Request messages received from Bootp Clients 2 Edit Client Button Click this button to enter Client Configurations 3 Edit Templates TBD for later use 4 Clear Log Click this button to clear all entries from the log window portion of main application screen 5 Filter Clients Click this button to prevent logging BootP requests received from disabled clients or from clients tha
11. Log into the S6100 using an ssh terminal utility such as putty or using the system console If you use e the system console then log in as sroot e a terminal utility then log in as craft and gain root access by typing the su sroot command To run the upgrade type this command rebuild http lt ip address gt lt path to CD gt web Releases where the lt ip address gt lt path to CD gt is a valid path to the Releases directory Reboot the system reboot When the system completes initialization log in and enter this command lilo Verifying the System Configuration After any upgrade verify the contents of the configuration files in the following 2 directories after performing an upgrade lusr ipcb config lusr crystal config Use the procedures in Configuring the Server on page 42 to verify the configuration settings 94 Installing and Configuring the S6100 Audio Conferencing Server Appendix A Troubleshooting This section describes common problems and suggested resolutions Information in this section is intended for use by Tier 3 and Tier 4 technicians General Issues This section discusses general problems and also problems that are common to the operating system Identifying the system status Technicians can use the release latch on the front panel to slide out a panel which displays LEDs indicating the system status Refer to Using the Light path diagnost
12. Number of Trunk Pack Board e Serial Number of Media Processing Board e Serial Number of PCI Base Board Issue 1 September 2006 63 Integrating an Optional Switched Circuit e MAC Address of the Board e Product Serial Number of the board 6 Store a copy of the AudioCodes packing list Installing the Gateway Board in the S6100 Follow these steps to install the gateway board in the media server 1 Verify that the server power is switched off before installing Gateway Board 2 Pull the slot board holder latch on the rear side of the server before installing the board 3 Open the server cover 4 Reference Figure 19 while following these instructions a Open Fan Door A and Fan Door B by pushing the latches in the direction of the arrows printed on the latches located on the fan doors b Release the Server Top Cover latch by lifting it and sliding it in the direction shown in Figure 19 The cover can now slide and is unlocked from the side latch holes located on either side of the server c Lift the cover from the server Figure 19 Server TOP Covers Cover release latch Notice the two PCI resource slots in Figure 20 Both slots use riser board to mount PCI adapter boards Slot 2 on the adapter assembly comes with a riser board mounted Use this riser board to mount AudioCodes board 64 Installing and Configuring the S6100 Audio Conferencing Server Installing the TP 260 Board 5 Remove the Slot 2 adapter assembly whi
13. Requirement 172 KVA 550 KVA 112 Installing and Configuring the S6100 Audio Conferencing Server Appendix C Conferencing Profiles Table 12 outlines the features for each supported conference profile Table 12 Conference Profiles Feature Simple Demand Full NRP amp Demand with Featured Wait No Dialout Moderator Demand Options Hangup with No Recording Recording DEMAND ON ON ON ON ROLL_CALL OFF OFF ON ON ENTER_TONE ON ON ON ON LEAVING_TONE ON ON ON ON NAME_ANNOUNCEMENT_ON_ENTRY OFF OFF ON ON NAME_ANNOUNCEMENT_ON_ EXIT OFF OFF ON ON RECORDING_REQUIRED OFF OFF ON OFF AUTO_GENERATE_PASS_ CODES ON ON ON OFF MODERATOR_CONTROLLED ON ON ON ON PLAY_WAIT_FOR_MODERATOR OFF OFF ON ON BLOCK_DIAL_OUT ON OFF OFF OFF NOTIFY_CONFIRMATION_INVITATION ON ON ON ON NOTIFY _CHANGE ON ON ON ON AUTOMATICALLY _DIAL_IN_ ATTENDEES OFF OFF ON OFF PROMPT _MODERATOR_FOR_BILL_CODE OFF OFF ON OFF _ON_ENTRY PROMPT _MODERATOR_FOR_GREETING_ OFF OFF ON OFF ON_ENTRY HANGUP_ON_LAST_MODERATOR_EXIT OFF ON ON OFF So a ances FOR_NAME_ON OFF OFF ON ON 1 of 2 Issue 1 September 2006 113 Conferencing Profiles Table 12 Conference Profiles continued Feature Simple Demand Full NRP amp Demand with Featured Wait No Dialout Moderator Demand Options Hangup with No Recording Recording MODERATOR_MUST_BE_FIRST_PARTICIP OFF OFF ON ON ANT ALLOW_MODERATOR_MODIFY_OPTIONS OFF OFF ON OFF FIRST_PERSON_GREET OFF OFF ON OFF AUTO_EXTEND_PEOPLE OFF OFF ON O
14. Restore Settings Load Default Settings Exit Setup Y Tip Use the arrow keys to move through the menu options and press Enter to select 6 Select Load Default Settings to set the system back to factory installed default settings Issue 1 September 2006 15 Configuring Server Hardware 7 The system displays Load Default Settings Load Default Settings Load Default Settings Current Settings will be changed to their default values Press lt Enter gt to continue 8 Press Enter 9 Select System Summary The system displays the System Summary System Summary System Summary Processor Summary Installed Memory2048 MB Diskette Drive ANot Installed Primary Master DeviceCD_ ROM Primary Slave DeviceNot Installed Secondary Master DeviceNot Installed Secondary Slave DeviceNot Installed MouseNot Installed System Memory TypeDDRII 10 Verify that Installed Memory is set to a minimum of 2048 MB 11 Select Processor Summary The system displays the Processor Summary menu Processor Summary Processor Summary CPU IDs Processor Speeds L2 Cache Sizes 12 Select CPU IDs The system displays the CPU IDS dialog CPU IDS CPU IDs Processor 1 F43 Processor 2 F43 16 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 13 Verify that the CPU IDS dialog lists two Processors as shown above 14 Press E
15. and 2 are labeled J16 Mouse Connection J17 Keyboard Connection J18 USB 1 J19 USB 2 J29 Serial Port J37 Video Monitor connection A Important If the audio conferencing software was not installed prior to delivery follow the procedures in Installing the Audio Conferencing Software on page 32 Issue 1 September 2006 57 Installing the Server On Site Using the Light path diagnostic panel Light path diagnostics are a feature of the IBM xSeries 336 hardware which is the basis of the S6100 Use this panel to determine the system status Press the release latch on the right side of the front panel to slide the light path diagnostic panel out of the panel The Figure 16 shows the LEDs and Table 6 Light Path Diagnostic Panel LEDs provides a brief description of each For additional information on light path diagnostics refer to the BM eServer xSeries 336 Hardware Maintenance Manual and Troubleshooting Guide Figure 16 Light Path Diagnostic panels Light Path Diagnostics O O OVER SPEC PS1 REMIND The light path diagnostic panel contains a number of LEDS that can be used to diagnose system errors Table 6 Light Path Diagnostic Panel LEDs LED Description None Undiagnosed error or service processor failure OVER SPEC _ The power supply is using more power than the allowed maximum rating PS1 Power supply 1 Lit failure or removal Flashing invalid power supply configuration
16. audio conferencing software 3 Replace a real process such as eventhandler with the test process by renaming the executable to eventhandler while saving the original eventhandler executable 4 Start the audio conferencing software 5 Look for the message in the error log Message Process s kd d kill by signal 1 While the audio conferencing software is running kill a process such as the eventhandler using kill 15 2 Look at the error log Message Process s kd d kill by signal 1 While the audio conferencing software is running kill a process such as the eventhandler using kill 19 2 Look at the error log Message invalid message x 1 Write a C program to send a message with an illegal message type such as 1 Have that program get the message queue ID from a command line parameter 2 Use the test program to send the bad message to each process in the system 3 Look at the error log 110 Installing and Configuring the S6100 Audio Conferencing Server Appendix B Environmental Requirements This section identifies the Operating conditions Thermal management and Power requirements for the S6100 Audio Conferencing Server Operating conditions During normal operation the S6100 Audio Conferencing Server requires the following ambient condition Condition Limits Air Temperature 10 Degrees to 24 Degrees Centigrade 50 Degrees to 75 Degrees Fahrenheit Altitude 0 to 2133 Meters 6998 Fe
17. domain gt al 2 3 1 2 3 address gt address gt address gt address gt address gt address gt lt DNS domain gt lt DNS domain gt Verifying the Network Configuration Use the DNS server address to ping the server to verify that the network is correctly configured Type this command at the prompt ping lt dns address gt Issue 1 September 2006 51 Installing Meeting Exchange Express Edition Once you verify that the network is configured you can e Use the procedures in Integrating an Optional Switched Circuit on page 61 to add optional hardware e Follow the procedures for Installing the Server On Site on page 55 Y Tip The S6100 has problems dialling out to or referring in a URI configured with the domain name e g sip 2345 avaya com rather than IP address e g sip 2345 135 64 26 116 Administrators and installers can map the required domain name to the explicit IP address of the proxy in the etc hosts file For example if an installation requires that all URIs use a domain name example com then edit the etc hosts file to route all calls to an Avaya proxy at the appropriate IP address 000 111 22 3 example com Changing the system date and time You can change the system date and time using the the data timezone can be set with the datecontfig utililty 1 Log onto the system as sroot 2 At the command line type sudo dateconfig The installation program p
18. end Node Name C LAN1 Far end Node Name Bridge127 Near end Listen Port 5061 Far end Listen Port 5061 Far end Network Region Far end Domain Bypass If IP Threshold Exceeded n DTMF over IP rtp payload Direct IP IP Audio Connections y IP Audio Hairpinning y Session Establishment Timer min 3 4 Add one or two Trunk groups e The Group Number is the Trunk Group Number e The Signaling Group is the group associated with the Trunk Group e The Number of Members for each group s the number of SIP channels supported on this trunk Note If the Number of Members is set to 0 you will not be able to administer the members for this trunk group correctly Issue 1 September 2006 81 Using the S6100 with Communication Manager Trunk Group screen TRUNK GROUP Group Number 61 Group Type sip CDR Reports Group Name CM Bridge127 COR 1 TN 1 TAC 198 Direction two way Outgoing Display n Dial Access n Busy Threshold 255 Night Service Queue Length 0 Service Type tie Auth Code n Signaling Group 61 Number of Members 100 TRUNK PARAMETERS Unicode Name y Redirect On OPTIM Failure 5000 SCCAN n Digital Loss Group 18 Y 5 Add a Station Extension On the Station screen Set the Extension to the extension number associated with the S6100 Set the Type to 6408D Set the Port to X Set the Name to the bridge name associated with the server e Bridge127 in the foll
19. failed due to system error Goodbye then 1 Log in to the web interface as administrator 2 Check that the URI to Service Map contains valid URI patterns Issue 1 September 2006 99 Troubleshooting VoIP programs restarted You can search the log file for the date you suspect the program restarted For example if you suspect that the VoIP programs restarted on July 28 follow these steps 1 cd usr2 ipcb log 2 grep start system log Jul28 3 Look for messages in the log which say INIT started process and the date and time that occurred Network Problems This section describes some common network related problems Debug a Network Problem Use these guidelines to determine the cause of a problem on the network 1 Ensure that the software media server can communicate with the network a Log on to a bridge b Use the ping command to test communication with another computer on the network If you get an error saying Network is unreachable refer to Network is unreachable on page 101 before continuing 2 Verify the IP address of both computers that are experiencing communication problems a Use the ifconfig a command b Ignore the lo loop back device c Look for inet parameter ct device and eth0 device 3 Verify that all interfaces are configured for 100 MBit full duplex using this command mii tool This tool can also be used to configure the speed of the int
20. ipcbdbg This utility is stored in usr ipcb bin and can only be run as sroot user Use this command to turn on full debug logging for all processes ipcbdbg f all t The log is stored in usr3 ipcb log debug log Use this command to turn off debug logging ipcbdbg f all w A Important To avoid system overload only run debug mode for short periods of time Error Messages This section provides guidelines for handling error messages SIP Utility Errors Message Can t print a message of d chars The system sends this message when a conference user enters a series of digits that are to be spoken back to the user There is a limit of 2 5 digits When there are 6 or more digits the system displays this error message Test Procedure 1 Use a call script that requires entering digits that the system will repeat to the user 2 Enter 6 or more digits 3 Look in the error log file 104 Installing and Configuring the S6100 Audio Conferencing Server Error Messages Message Media Server is not in the process table Test Procedure 1 Stop the life cycle monitor with this command service lcinit stop 2 Kill initipcb if it is running 3 Edit the processTable cfg and inserting at the beginning of the mediaServer line to change it to a comment line 4 Start the initipcb process while logged in as sroot Message DEBUGPROCESS Couldn t find appsendto interface 1 Stop the audio conferencing software if it i
21. mail smtp host value is the value entered through the web for the Mail Server IP Address lt xml version 1 0 encoding UTF 8 gt lt DOCTYPE server gt lt Id mail service xml v 1 5 2003 08 27 04 34 12 patriotlburke Exp gt lt server gt lt l gt lt Mail Connection Factory gt lt l gt lt mbean code org jboss mail MailService name jboss service Mail gt lt attribute name JNDIName gt java Mail lt attribute gt lt attribute name User gt nobody lt attribute gt lt attribute name Password gt password lt attribute gt lt attribute name Configuration gt lt Test gt lt configuration gt lt Change to your mail server prototocol gt lt property name mail store protocol value pop3 gt lt property name mail transport protocol value smtp gt lt Change to the user who will receive mail gt lt property name mail user value nobody gt lt Change to the mail server gt lt property name mail pop3 host value pop3 nosuchhost nosuchdomain com gt lt Change to the SMTP gateway server gt lt property name mail smtp host value smtp nosuchhost nosuchdomain com gt lt Change to the address mail will be from gt lt property name mail from value nobody nosuchhost nosuc
22. not edit the value in the eth1 field This port is reserved for the Avaya support subnet 192 11 13 6 and the services laptop Leave the settings for eth2 and eth3 blank These are used for NIC fail over A Important To enable nicTeam the network switches ports must be on the same subnet as the S6100 and the switch ports must be set to Auto Negotiate 36 Installing and Configuring the S6100 Audio Conferencing Server Installing the Audio Conferencing Software Ww Tip Settings in this dialog can be configured using the Electronic Preinstallation Worksheets See Configuring the Server on page 42 d Select OK The installation program displays this message Making dev sda Bootable Installing RP on dev sda6 Ww Tip The installation process can take up to twenty minutes Once the installation completes the system momentarily displays this message IBMX336 Build of S6100 Complete Packages Included SYSTEM CORE CRYSTAL After the system displays the message the server automatically ejects the CD and the initializes A Important The server can take up ten minutes to initialize During this time the system is configured with a firewall and other security mechanisms so the S6100 can only be accessed through HTTP or SSH A Important If this server contains the Audiocodes card configure the card using the directions in Chapter 5 Integrating an Optional Switched Circuit on page 61 Issue
23. softphone to call the S6100 a Enter a sip number such as 1111 lt S6100 IP address gt For example 1111 123 123 123 123 Where 123 123 123 123 is the IP address of the local network 44 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Server Ww Tip If you hear System capacity has been exceeded then the he S6100 is not licensed and you will need to follow the procedure Licensing the Server on page 40 b Use these default security codes to enter the conference e Moderator 12345 e Participant 22345 Note If the default security codes do not work contact customer support c After the system plays the conference entry message use the Meeting Exchange Express Edition Keypad Commands to confirm that you correctly configured the conference system For example if you press 8 the system should play a message saying that there is one caller in the conference Table 4 Meeting Exchange Express Edition Keypad Commands Keypad Option 0 Help Dial Out 2 Recording 4 Change Options 5 Turn On Lecture 5 Turn Off Lecture 6 Mute Self 6 Unmute Self 7 Turn on security 7 Turn off security 8 Play Names Rollcall 8 Play Participant Count 9 Process Blast Dial kk Play Available Options HE Hang Up Conference Issue 1 September 2006 45 Installing Meeting Exchange Express Edition Configuring Email Notification When you configure email notific
24. 0 1 The printout should designate all ports as ACCEPT RTP iptables L egrep 42000 The printout should designate ports 42000 42599 as ACCEPT 102 Installing and Configuring the S6100 Audio Conferencing Server Audio Problems How can I capture or monitor IP traffic Use a second system to monitor IP traffic e The second system can run Ethereal or tcpdump e Connect this system to an mirrored port on the Ethernet switch router hub e That port must be a mirror of all traffic sent to the VoIP system You can use the tcpdump utility included with the Linux platform to monitor IP traffic Command Result tcpdump help Display of utility documentation tcpdump i ct w sip dmp X s0 Trace of SIP traffic is stored in HOSTNAME and port 5060 a file home sroot sip dmp tcpdump r sip dmp A less Read the file containing the captured packet information Audio Problems This section provides procedures for trouble shooting common audio problems No Audio When a call appears to connect but no audio is heard follow this procedure 1 Check the SIP telephone configuration used by the person who reported the problem 2 Verify the correct media server program is running on the server e softms for the media server 3 Check the system configuration file system cfg Issue 1 September 2006 103 Troubleshooting Debug Process The debug process is named
25. 1 September 2006 37 Installing Meeting Exchange Express Edition Logging on to the server A Important The version of WebLM used by the 1 0 release of the S6100 requires a Mozilla web browser such as FireFox in order to obtain the license file Future versions of the S6100 will support this function using Microsoft Internet Explorer To license the server 1 Use a web browser to go to this URL http server ip address WebLM 2 Log in to the Web License Manager WebLM with this user name and password Username admin Password weblmadmin The Web License Manager prompts you to change the password Figure 6 WebLM Change Password screen Web License Manager WebLM Mozilla Firefox File Edit View Go Bookmarks Tools Help da D gt BD Li heto s1135 04 26 126 webLmjwebinsetpswd jsp mozila org Latest Builds gt project AVAYA Web License Manager WebLM v4 0 Password Change Password Note You must click the Submit button to save data or changes will be lost 3 Enter the Current Password 4 Enter a New Password W Tip Reenter the current password If you decide to change the password notify Avaya technical support so that they can retain a record of the change 38 Installing and Configuring the S6100 Audio Conferencing Server Installing the Audio Conferencing Software 5 Enter the new Password again into the Confirm Password field 6 Click Submit to display the login screen aga
26. 20 a Verify that the TP 260 Board Bracket is locked into the slot on the slot2 adapter assembly towards riser board b Ensure the TP 260 board is firmly inserted into the riser board PCI connectors Slide back the PCl adapter retainer bracket so that the board sits in the retainer bracket groove and locks the board to the slot2 adapter assembly Install the Slot 2 adapter assembly into the server slot 2 as shown in Figure 20 Ensure that the slot 2 assembly riser card is firmly inserted into the server motherboard connectors Push back retention latches sideways so that the latch firmly locks and holds the slot 2 adapter assembly Connecting external connection Connect the ethernet and trunk cables 1 Plug the Ethernet cable from TP 260 to the 100BaseT Ethernet Switch that the server is connected too W Tip During the initial configuration process use a crossover cable to this port and connect the other end to the PC Laptop where BootP Application is installed See Installing and Configuring BootP on page 68 The TP 260 board provides four T1 E1 RJ 48c trunk connectors One RJ 48c connector terminates a splitter cable allowing connection of two trunk ports with RJ45 connectors Therefore the four RJ 48c port connectionsmake it possible to terminate eight E1 T1 trunks via the cable splitter 66 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Gateway Figure 22 Splitter Cable an
27. 35 64 26 127 5061 trans SIP Address port tls Differentiated Service TOS Value 4 Y Ethernet VLAN Value 10 y lt sips 326127 135 64 26 127 5061 trans Contact port tls gt Note When testing use the command le restart ipcb to invoke the changes to these settings without restarting the server Configuring Communication Manager Follow these steps to configure connectivity from Avaya Communication Manager to the S6100 Audio Conferencing Server 1 Add a Node Name for the S6100 by entering change node name IP 2 Select a CLAN or G700 for connection to the S6100 Note its node name 3 Add one or two signaling groups For each Signaling Group set the e Group Type to sip e Near end Node Name to value set in step 2 i e CLAN This value is resolved through the hosts file on the CM e Far end Node Name to the same setting used in step 1 i e S6100 This value is resolved through the hosts file on the CM 80 Installing and Configuring the S6100 Audio Conferencing Server Configuring connectivity to the CM e Near end Listen Port to 5061 for TLS or to 5060 for non TLS e Far end Listen Port to 5061 for TLS or to 5060 for non TLS e Far end Network Region to the codec set referred to in step 1 e Verify the Transport Method is set to TLS or TCP Signaling Group screen SIGNALING GROUP Group Number 2 Group Type sip Transport Method tls Near
28. 6100 licenses are subject to the Avaya Remote Feature Activation RFA process For more information go to http support avaya com and search for RFA 2 Click Login to display the Install License screen 40 Installing and Configuring the S6100 Audio Conferencing Server Installing the Audio Conferencing Software Figure 9 WebLM Change Install License screen Web License Manager WebLM Mozilla Firefox File Edit View Go Bookmarks Tools Help Q D B BD QM 0 tewits5 04 26 126 webuawebimicenseinstal jsp mozila org Latest Builds LO project AVAYA Web License Manager WebLM v4 0 Install License You are here Install License Licensed Products Change Password Install License Server Properties Manage Users Logout Enter License Path 3 Browse to the path of the license file on the services laptop 4 Click Install The system displays the Install License screen with a note saying the license file is installed Figure 10 WebLM Install License Screen Web License Manager WebLM Mozilla Firefox File Edit View Go Bookmarks Tools Help BD 8 OB D httoutas 64 26 126 webumwebimicenseinstal jsp mozila org Latest Builds LO project AVAYA Web License Manager WebLM v4 0 Install License You are here Install License y Licensed Products Install License Change Password Server Properties License file installed successfully
29. AVAYA Meeting Exchange Express 1 0 Installing and Configuring S6100 Audio Conferencing Server 04 300656 Issue 1 September 2006 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our website simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avay
30. ET the board At this stage you have downloaded all the configuration files for the Gateway card 76 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Gateway 10 Wait 3 minutes and then use the web browser to start Audiocodes 11 Verify that the software loaded correctly by using the procedures in Checking the software Checking the software Use the Web GUI and follow these steps to verify the AudioCodes software version 1 Click Status amp Diagnostics on the menu 2 Click System Information on the top menu The system displays AudioCodes System Information Figure 30 AudioCodes System Information i ia1xl File Edit View Favorites Tools Help I ay OQ sex gt h Aal Search ig Favertes O veda el ST Ea m a G Address amp http 135 35 23 66 aba Links Quick Setup Protocol Management Advanced Configuration Software Update 4 Save Configuration 4 Reset LA AudioCodes TrunkPack 260_UN System Information AA MAC Address 009081061 da6 Serial Number 400806 E a 3 Verify that the Version ID 4 40 227 417 Version ID DSP Sofware Version 20613 m atch es th e D oftware Name op a S oftwa re th at yo u Module FirmWare 0x34 loaded E Web Server g Internet A start audioCodes Microso 3 Cy 2 09PM 4 Click Protocol Management
31. FF AUTO_EXTEND_DURATION OFF OFF ON OFF BLAST_DIALOUT_VERIFY_PARTICIPANT OFF ON ON ON 2 of 2 114 Installing and Configuring the S6100 Audio Conferencing Server Index Configuration EPW Pre installation Worksheets 9 Symbols crossover cable o o 30 JUSI OCD moi Bo ged la a 97 99 JUSI2IIPCD m s eo a 97 100 usr2 ipcb bin ipcbdbg 104 D NarladM o 97 Date and Time esca e ae te hae eR de ee 19 DeDUO bici a a SS i D a a 96 o A deg a eet tae ae 96 A Documents accessing the media server 30 related ooo a a 7 Address Resolution Protocol 30 ARP cache Glealing aie o a a a e 30 E Audience 2 ee ee 7 EmailTestUtility o a 48 AudioCodes Environment Gateway ooo 61 Operating conditions 111 E Ge aS ee Be 81 POWER a SS E 112 requirements o m B Thermalmanagement ENE ERW pa va ane Goa ca He et BS e A 9 BIOS 6 0 6 ae Ooi oe ee Be ee ae a a 14 32 Configuration aoo o 9 BOO alar sr a ie ee 68 Trap Receiver o o 9 C F Changing a s e Ea ce Seat a a i a ee 19 CONTO 2 4 at oe cade ct a a a aa 96 clearing ARP cache aoaaa aa 30 Firewall u y ied dna ds SO a ea E a ee a 102 GM aa Bk ca ae A a ee ate ae ee 79 Commands Linux G ere che ee ea es e ew he eee tee Rae 96 Gateway board foonfigQ 2 ee 96 AudioCodes TP 260 o 61 ho
32. INTEGRATION change off pbx telephone station mapping 326127 STATIONS WITH OFF PBX TELEPHONE INTEGRATION Station Call Mapping Calls Bridged Extension Limit Mode Allowed Calls 326116 2 both all both Page 1 of 2 Station Application Dial Phone Number Trunk Configuration Extension Prefix Selection Set 326116 OPS 326127 60 1 Page 2 of 2 92 Installing and Configuring the S6100 Audio Conferencing Server Chapter 7 Upgrading Meeting Exchange Express Edition You can upgrade the S6100 system software using an installation CD or via the web Using a CD for the upgrade 1 Insert the CD in the drive of the S6100 system 2 Log into the S6100 using an ssh terminal utility such as putty or using the system console If you use e the system console then log in as sroot e aterminal utility then log in as craft and gain root access by typing the su sroot command 3 Mount the CD by entering this command mount t iso9660 dev cdrom mnt cdrom 4 To run the upgrade type this command rebuild file mnt cdrom Releases 5 To unmount the CD type umount mnt cdrom 6 Reboot the system reboot 7 When the stem completes initialization log in and enter this command lilo Issue 1 September 2006 93 Upgrading Meeting Exchange Express Edition Upgrading via the Web To upgrade via the web do the following 1 Make the contents of the installation CD available via a web server 2
33. a does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law All non Avaya trademarks are the property of their respective owners Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product In the United States and Canada the support telephone numbers are 1 800 242 2121 or 1 800 866 5469 In locations that can not call 800 phone numbers dial 1 720 444 0734 E mail MXCustomerSupp avaya com Fax 1 978 677 5134 Outside the United States and Canada use these numbers 353 1 207 5667 or 353 1 207 5668 E mail MXSupport avaya com For additional support telephone numbers see the Avaya Web site http
34. aa e A ee ee A ee 97 T ANC 0 A oe oa Rg 97 WONG 220 000 ane A GOR a eee a 31 UPUIMO gt 0 2 000 a eat a Ma oka a 97 configuring for Win2000 KP 21 who ee a A a a a a aa o a a a a OF Thermal management LOQMFIIGS z s sos s ee cae aa 97 Environment eee eee 111 TES cu e do a a a Pee et 79 M TP 260 3 4 0 cae tes do a aro By y hoe ot A 62 AudioCodes o o 61 MANS ee aa aa a 96 TP260 Gateway o o a 63 media server Transport Layer Security TO accessing aoc oma eak aaa ee 30 Trap Receiver EPW powering UP o a 32 Pre installation Worksheets 3 Meeting Exchange Groupware Edition 43 46 60 TUN e ra rl ao RR IA a 81 90 N U netstat so heh wae Re Ee ee 96 UNAM sa ahaa eae Re Re Rk a a a 97 Network Interface Card Teaming 31 UPIME i Sat arar a ar A a aa oe a a 97 NGteaMi ce ek e a a as 31 W O WHO ia a a i a cd a a E ad 97 Operating conditions Environment o w P Part numbers hardware s saos maoa a 12 PING a dba BSR SS a Ya See A 96 Power Environment 2 6 eee ee ee 112 powering up media Server 32 Pre installation Worksheets EPWo uc so ie Wen len daa da oe a E g PSs 5 a dr ee Ge er ae S ONE es E E oe 96 116 Installing and Configuring the S6100 Audio Conferencing Server
35. are the hardware must align with the specifications documented in this chapter 3 Installing Meeting Exchange Express Edition on page 29 4 Installing the Server On Site on page 55 Figure 1 shows an example installation Figure 1 S6100 Audio Conferencing Server Hardware components USB Modem C t h 6100 Media Server e r m n Gateway Card e 3 t CAS ISDN PRI Switch PBX Central Office 8 Installing and Configuring the S6100 Audio Conferencing Server Electronic Preinstallation Worksheets Electronic Preinstallation Worksheets Prior to installing the S6100 Audio Conferencing Server collect site specific data Use this data to populate the Electronic Preinstallation Worksheets EPW e The Configuration EPW collects information used to configure the operation of the audio conferencing server and application This EPW collects data for the system bridge routing key maps prompts and reports Use your browser to access the current version of the Configuration EPW e The Trap Receiver EPW collects information used to configure the audio conferencing system to deliver SNMP traps to particular SNMP monitoring systems Use your browser to access the current version of the Trap Receiver EPW The latest versions of the EPW are available on support avaya com The EPWs produce XML files which are provided to the Installer The Installer uses these files during the configuration process to import th
36. ation ANSI Remote Console Keyboard Emulation ANSI Remote Console Active After Boot Disabled Remote Console Flow Control Disabled 32 Set Remote Console Active to Disabled Ww Tip The system ignores the other fields on this screen when Remote Console Active is Disabled 33 Press Esc to return to Devices and I O Ports 34 Press Esc to return to the Configuration Setup Utility Menu 35 Select Date and Time The system displays the Date and Time dialog Date and Time Date and Time Time 17 10 39 Date 01 17 2006 36 Set the Time and Date to the current local time 37 Press Esc to return to the Configuration Setup Utility Menu Issue 1 September 2006 19 Configuring Server Hardware 38 Select System Security The system displays the System Security dialog System Security System Security Power on Password 39 Select Power on Password The system displays the Power on Password dialog Power on Password Power on Password Enter your new Power on password twice Enter Power on Password Enter Power on Password Again l il Change Power on Password Delete Power on Password Warning Allowing the system to reboot unattended with password SET could cause the keyboard and mouse to be unusable in certain operating systems Allow for unattended boot with password On 40 Ensure that the system settings match those d
37. ation the system generates and sends a confirmation email message for each new account you create on the system 1 Gather this information for the site e Mail server IP address e Email address the customer selected e SMTP mail server address e Customized email template 2 Access the Meeting Exchange Express Edition web pages and log on as the Installation Engineer a Email Address initial_installer noemail com b Password Initiallnstaller 3 Click Configuration on the menu located across the top of the Meeting Exchange Express Edition screen 4 Populate Mail Server IP Address with the IP Address of the customer s mail server 5 Click Submit 6 Modify the Mail service xml file to add in the valid email address and smtp address provided by the customer This file requires that you log onto the system with root privilege a Use PuTTy or TelNet to access the system as craft b Move to the following directory Use this command cd usr share jboss 4 0 2 server avaya deploy c Backup the original file before making changes Use this command cp mail service xml mail service xml org d Open the file for editing by typing this command vi mail service xml e Edit the file to add in the valid email address and smtp address provided by the customer The bold lines in this example file show the lines that require changes 46 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Server Note The
38. ative Tools You can perform common S6100 Audio Conferencing Server administrative and maintenance functions using the conferencing software installed on the system This software provides a Web based interface known as the Meeting Exchange Express Edition web pages Y Tip The S6100 Audio Conferencing Server On line help documents the web based configuration screens Refer to Document number 04 200633 Administration and Maintenance Guide for the S6100 Audio Conferencing Server 1 0 for additional details Note Only users with Installer or Administrator accounts can log on to the web based Administration interface To access the Meeting Exchange Express Edition web pages 1 Point the Web browser to http lt ip address gt mx where lt ip address gt is the IP address of the computer where the audio conferencing application is installed The system displays the Login dialog Login dialog AVAYA Meeting Exchange Groupware Edition 2005 Avaya Inc All Rights Reserved 2 Enter the logon information for account of the administrator or installer a Email Address b Password 3 Click Logon W Tip The online help pages provide information on using the Meeting Exchange Express Edition web pages 60 Installing and Configuring the S6100 Audio Conferencing Server Chapter 5 Integrating an Optional Switched Circuit This chapter describes the hardware features installation and configuration procedures for the o
39. be disabled for the S6100 to operate properly See Figure 31 AudioCodes General Parameters on page 78 e dat call progress Tone CPT The dat file is a region specific telephone exchange dependent file This file contains the call progress tones levels and frequencies that the VOIP Gateway uses Issue 1 September 2006 73 Integrating an Optional Switched Circuit Y Tip M2K_usa_tones contains PSTN Tones which is compatible with US PSTN tones Note Tone files vary depending on the geographic location For example the dial tone or busy tone in the United States might not be compatible with German PSTN standards e dat CAS file The CAS dat file contains specific CAS protocol definitions which support CAS signaling Note For T1 and E1 configurations see the corresponding parent folder Currently qualified and released are T1 N ISDN E1 EURO ISDN or T1 CAS WINK START These folders contain all the required configuration files in their respective sub directories CAS CMP CPT INI Obtaining the files Follow this procedure 1 Connect the laptop network connections to the same subnetwork as the S6x00 server 2 Create a directory on the C drive of the laptop named Gtwy 3 Copy the folders from the installation CD onto the laptop to the C Gtwy Directory After copying the CD remove it from laptop 4 Open the Web browser on the laptop and type the URL address of the Gateway IP Address in the browser For e
40. ber 2006 85 Using the S6100 with Communication Manager SIP Proxy Ba Add SIP Proxy sip 135 64 27 178 5061 transport tls Proxy URI sip 326116 135 64 26 116 5061 trans Contact port tls isip 32611 6 avaya com 5061 transport To tls sip 3261l avaya com 5061 transport From cia 326116 UserName 32611600 Password Registration Period 60 seconds eo Submit Required Fields Using the Integrated Management interface to configure SES y Tip For additional information on SES refer the document number 03 600768 Installing and Administering SIP Enablement Services 3 1 1 Use the Integrated Management interface to configure SIP Enabled Server SES 1 Log in to the Integrated Management Interface using the craft login 2 The system prompts you to Suppress alarm origination Click Yes 3 Select Launch Administration Web Interface and select Users gt Add User The system displays the Add User Profile screen 86 Installing and Configuring the S6100 Audio Conferencing Server Add User Profile Configuring connectivity to the CM with the S6100 is registered with SES Add User Primary Handle User ID Password Confirm Password Host First Name Last Name Address 1 Address 2 Office City State Country Zip Add Media Server Extension 326116 326116 KHEHKKKKEK KHKKKHKKEH 135 64 27 178 v
41. bled Note If the LSI Logic Control is not Enabled call Avaya Services 9 Press Enter to scan for devices The system displays Adapter Properties Adapter Properties LSI Logic MPT SCSI Setup Utility Version MPTBIOS IME 5 04 06 CP 1E Adapter Properties AdapterPCIDev BusFunc lt LSI1030 4 8 gt lt Device Properties gt lt RAID Properties gt lt Synchronize Whole Mirror gt Host SCSI ID 7 SCSI Bus Scan Order Low to High 0 Max Removable Media Support None CHS Mapping SCSI Plug and Play Mapping Spinup Delay secs 2 Secondary Cluster Server No Termination Control Auto lt Restore Defaults gt 26 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 10 Select Device Properties The system displays the Device Properties List Device Properties List LSI Logic MPT SCSI Setup Utility Version MPTBIOS IME 5 04 06 CP 1E Device Properties SCSI Device IdentifierMB SecMT SecDataScanScan ID Width ID LUNS gt 0 O IBM ESXMAP3367NC FNC101320 160 16 Yes Yes 1 IBM ESXMAP3073NC FNB411320 160 16 Yes Yes 2 320 160 16 Yes Yes 3 320 160 16 Yes Yes 4 320 160 16 Yes Yes 5 320 160 16 Yes Yes 6 320 160 16 Yes Yes 7 4LSI1030320 160 16 Yes Yes 8 IBM 25P3495a S320 11320 160 16 Yes Yes oS 320 160 16 Yes Yes 10 320 160 16 Yes Yes 11 320 160 16 Yes Yes
42. bridge using SSH via putty 2 Enter the following command lc restart ipcb This takes ten seconds to recover Non voice services such as the web interface and the database are not disrupted and remain usable Issue 1 September 2006 53 Installing Meeting Exchange Express Edition 6100 Audio Conferencing Server Installation Checklist 1 Ensure that the system is running all processes 2 Bulk upload the Customer profile and associateed On Demand Conference On Demand only 3 Login Using Meeting Exchange Express Edition as Install Engineer 4 Configure the system using Meeting Exchange Express interface 5 Place a call to the system using an IP phone and enter a conference using a moderator code 6 Place a call to the system using an IP phone and enter a conference using a participant code 7 Use the ipinfo command to verify that the conference opened and that the callers are present in the conference One caller is present as moderator the other as participant 8 Verify that each caller can be heard when he speaks in the conference 9 Initiate the mute and unmute DTMF from the moderator and the participant Verify the mute status of each by speaking into the conference Use the ipinfo command to verify your findings 10 Disconnect both participants and verify that the system drops the calls 11 Place a call into the system using an IP phone and enter the conference with the participant passcode 12 P
43. ce a Confirm that the Ethernet cable is firmly connected to the back of the server and to the router switch hub b Verify the port on the router switch hub is enabled and correctly configured When the command returns eth0 net0 ct or another network interface that has the state If the state is Up c Verify the IP address of the interface is correct d Test communication with other computers in the network by using the ping command For example ping 10 221 10 254 Issue 1 September 2006 101 Troubleshooting 2 Verify that all physical interfaces use the correct Broadcom drivers ethtool i eth 0 2 For example ethtool i etho0 returns driver bcm5700 version 8 2 18 firmware version 5721 v3 29a bus info 0000 06 00 0 3 Verify that the Broadcom drivers are available on the syste lsmod egrep bcm5700 If the drivers are not available then install them from the CD 4 If the problem remains reboot 5 If the problem remains after rebooting contact support Network is unreachable Firewall Verify that you can get through the firewall Meeting Exchange expects to open these inbound ports tls port 5061 Meeting Exchange expects to open these output ports udp ports 42000 through 42599 Administrators can verify that these ports are open in the firewall by using these commands Port Command Description SIP iptables L egrep 506
44. ch includes the riser board The riser board is connected to the mother board connector on the server Push the retention latch sideways on either side of the riser board to eject the riser board from the motherboard On one side of the retention latch there is an access hole provided to release the retention latch on that side Figure 20 PCI Slot adapter assembly removal Access hole to pe a retenton latch Slot2 adapter cover Fise card Piser card retenton latches There are three components on the Slot 2 adapter riser board assembly e Slot 2 Adapter Assembly card Bracket e Slot 2 Adapter Cover with bracket e PCI Adapter Retainer Bracket Figure 21 PCI Slot 2 Adapter Riser Board Assembly Card guides g ES N a SF AN Slot 2 adapter Ge e gt cover i 2 Slot2 Adaptor Seay SS ds e Riser card card Bracket Issue 1 September 2006 65 Integrating an Optional Switched Circuit 6 10 11 Remove the Slot2 adapter assembly board bracket by levering it from the top so the bracket is freed from the locking slot located towards riser board Once removed you can access theTP 260 gateway board connectors after installing the board on to riser board Slide the PCl adapter retainer bracket sideways so that it frees up the space for mounting TP 260 Gateway board as shown in Figure 20 Insert the TP 260 board into the riser connector mounted on the slot2 adapter assembly as shown in Figure
45. d Trunk sockets D oF wa vu m 2 Ensure that the trunk cables are connected to correct ports on the splitter cable From top to bottom the e first trunk socket terminates trunk ports 1 and 5 e second trunk socket terminates trunk ports 2 and 6 e third trunk socket terminates trunk ports 3 and 7 e fourth trunk socket terminates trunk ports 4 and 8 Use trunk splitter cables to terminate trunk ports independently from the board The Trunk Splitter has two labels 1 4 and 5 8 The splitter cable labeled 1 4 carries trunk ports 1 2 3 and 4 depending on the splitter cable position For example if the splitter cable is on the socket labeled 1 5 which is below the ethernet cable on Gateway card the splitter cable carries trunk port 1 on the socket labeled 1 4 and trunk port 5 is on label 5 8 Configuring the Gateway To configure the AudioCodes gateway board you first connect the media server to a laptop or PC The laptop or PC must run the Microsoft Windows XP or Windows 2000 operating system On the connected computer install the AudioCode BootP Server Application Once installed this application detects all the BootP Clients including the AudioCodes Gateway card Issue 1 September 2006 67 Integrating an Optional Switched Circuit Figure 23 AudioCodes Gateway board configuration PC with Window O S CAT5 Ethernet Bootp Server TP 260 Gateway Card Crossover Cable Bootp Client
46. e CM e Near end Listen Port to 5061 for TLS or to 5060 for non TLS e Far end Listen Port to 5061 for TLS or to 5060 for non TLS e Far end Network Region to the codec set referred to in step 1 e Verify the Transport Method is set to TLS or TCP Issue 1 September 2006 89 Using the S6100 with Communication Manager Signaling Group screen add signaling group Group Number 60 Group Type sip Transport Method tls Near end Node Name C LAN1 Far end Node Name ses Near end Listen Port 5061 Far end Listen Port 5061 Far end Network Region Far end Domain Bypass If IP Threshold Exceeded n IP Audio Hairpinning y Session Establishment Timer min 3 DTMF over IP rtp payload Direct IP IP Audio Connections 4 Add one or two Trunk groups e The Group Number is the Trunk Group Number e The Signaling Group is the group associated with the Trunk Group e The Number of Members for each group is the number of SIP channels supported on this trunk Note If the Number of Members is set to 0 you will not be able to administer the members for this trunk group correctly 90 Installing and Configuring the S6100 Audio Conferencing Server Trunk Group screen Configuring connectivity to the CM with the S6100 is registered with SES TRUNK GROUP Group Number 60 Group Type sip CDR Reports y Group Name CM Bridge127 COR 1 TN 1 TAC 198 Direction two way Outgoin
47. e SCSI Setup Utility you return to the Exit Menu and the lt Save Changes gt option is no longer enabled 19 Select lt Exit Setup Utility gt and the system initializes Installing the Optional Gateway Board Information on the optional AudioCodes Gateway board is in Chapter 5 Integrating an Optional Switched Circuit on page 61 Follow the procedure documented in Installing the TP 260 Board on page 62 28 Installing and Configuring the S6100 Audio Conferencing Server Chapter 3 Installing Meeting Exchange Express Edition When the customer purchases a turn key solution the Meeting Exchange Express Edition software is installed on the S6100 Audio Conferencing Server prior to delivery However when the hardware was purchased independently from the software then you will use the procedure in this chapter to install the to install the Linux operating system and audio conferencing software on the media server Process Overview The S6100 Audio Conferencing Server requires audio conferencing software The software can only be installed on a server that meets the specifications described in Chapter 2 Configuring Server Hardware on page 11 A Important When installing a S6100 Audio Conferencing Server that was pre loaded with the conferencing software you can skip to the procedures in Configuring the network manually on page 49 Once the hardware is ready follow these procedures to install the software
48. e Wizard and the system proceeds to download the software into gateway card The browser displays the Software Update Wizard Figure 29 Software Update Wizard Software Update Wizard Microsoft Internet Explorer a 151 xj Load a CMP file from your computer to the device Browse a Click Browse and point to the gateway software TP260_UN_SIP_F cmp file located in folder C Gtwy cmp file on laptop drive b Click send file Wait until a new window displays requesting the ini file type c Click Browse and point to C Gtwy ini file on the laptop drive Note The installation CD contains three folders E1 Euro ISDN T1 N ISDN and T1 CAS Select the folder which contains the files for the gateway configuration that you are installing This information should be in the pre installation checklist d Click Send File e Wait until the system displays a prompt that requests the cpt file type f Click Browse and point to C Gtwy cpt file on laptop drive g Click Send File h Wait until the system displays a prompt that requests the vp file type Click Next A new window requests the CAS File type j Select Next if you do not need the CAS file T1 ISDN and E1 EURO ISDN do not require the CAS file Wait until a new window displays requesting the VXML file type k Select Next since you are not configuring the Web related Configuration Click Finish SAVE Configuration and RES
49. e site data into the administrative web application Tips for completing the EPW e Use Microsoft InfoPath 2003 a standard component of Microsoft Office 2003 to edit the EPW e Use the context sensitive help to obtain field descriptions e Any section left blank use the default values for the system e Some sections of the configuration can either be added or replaced When you replace the data the entered information serves as the new default data e Remember to save the file Pre Installation Checklist Before installing the S6100 Audio Conferencing Server ensure that you have the following items available to build the server e IBM x336 server and required hardware dual 72 GB 3 5 hot swappable SCSI hard disk drive dual 3 2 GHz Central Processor Units CPU 2 Gigabytes of RAM asecond redundant power supply an additional low profile Dual Port Ethernet adaptor card an optional AudioCodes TP 260 PCI card Issue 1 September 2006 9 Getting Started e S6100 Audio Conferencing Server Installation CD e Service Laptop e Crossover cable e XML file generated by the Electronic Pre Installation Worksheets EPW or the worksheets themselves Y Tip Download the EPW files from support avaya com e License file Note The License File is not required for installation However the server can not provide conferencing functionality without a license file 10 Installing and Configuring the S6100 Audio Confere
50. erfaces To get help with this command type mii tool help 100 Installing and Configuring the S6100 Audio Conferencing Server Network Problems 4 Use netstat while trying to communicate with the system If communication is working the system displays a line describing a socket from the source computer to the destination bridge computer If successful the state of the socket is ESTABLISHED Note This step applies to TCP IP communication not UDP Note When debugging a VOIP configuration refer to System does not accept calls on page 99 5 View var log messages file to determine if there are any errors related to network communication problems If all the configuration files and parameters look favorable there might be a message format difference between the sending and receiving computers Use some type of packet sniffer program to debug the network problem See How can capture or monitor IP traffic on page 103 Network is unreachable Verify network connectivity by following this procedure 1 List all Ethernet interfaces by typing this command ifconfig a This command must return more than lo loop back When it returns only the loop back or displays the message Network is unreachable install the driver for your Ethernet interface When the command returns eth0 neto ct or another network interface that has the state DOWN configure the Network interfa
51. et Humidity 8 to 80 Acoustic Noise Emission Maximum 6 9 db A Important The front and rear sides of the server must have approximately five inches of free space This space allows the air flow and exhaust in and out of the server Thermal management The following table shows the maximum heat dissipated from the server during normal operation with the Audiocodes card installed Description Typical Maximum Heat produced from the server 1000 BTU hour 300 Watts 1878 BTU hour 550 Watts Issue 1 September 2006 111 Environmental Requirements Y Tip The dual poTo ensure proper cooling and airflow replace all the server covers in their original places before turning on the server A WARNING Operating the server for extended periods of more than 30 minutes with the server cover removed might damage server components Power requirements IBM x336 Server with single AC redundant power module sources about 585 Watts power The power module can accept a wide range of AC input voltages as described in Table 11 A Important The S6100 ships with two AV power supplies The power cord from the server connecting to the AC wall socket can source power greater than that required Table 11 The power cord rating recommendation is at least 1000 KVA Table 11 Power Requirements Input AC parameter Minimum Maximum Low range of AC Input Voltage 100V AC 127V AC High Range of AC Input Voltage 200V AC 240V AC Input Power
52. evelAPYTO9AUS 25 Verify that the Bios Version is at 1 11 or greater 26 Verify that the Diagnostics version is at 1 05 or greater 27 Press Esc to return to System Information 28 Press Esc to return to the Configuration Setup Utility Menu 29 Select Devices and I O Ports The system displays Devices and I O Ports Devices and I O Ports Devices and I O Ports Serial Port A Port 3F8 IRQ 4 Serial Port B Disabled Remote Console Redirection Mouse Not Installed Planar Ethernet 1 Enabled Planar Ethernet 2 Enabled Planar SCSI Enabled PCI Slot 1 Enabled PCI Slot 2 Enabled Diskette Controller Disabled Diskette Drive A Not installed Video IDE Configuration Menu System MAC Addresses 18 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 30 Verify that the settings match those shown in Devices and I O Ports Note If the system only has one serial port then you will not see Serial Port B on the Devices and I O Ports dialog 31 Select Remote Console Redirection The system displays the Remote Console Redirection dialog Remote Console Redirection Remote Console Redirection Remote Console Active Disabled Remote Console COM Port COM 1 Remote Console BAUD Rate 115200 Remote Console Data Bits 8 Remote Console Parity None Remote Console Stop Bits 1 Remote Console Text Emul
53. g Display n Dial Access n Busy Threshold 255 Night Service Queue Length 0 Service Type tie Auth Code n Signaling Group 60 Number of Members 100 TRUNK PARAMETERS Unicode Name y Redirect On OPTIM Failure 5000 SCCAN n Digital Loss Group 18 5 Add a Station Extension On the Station screen Set the Extension to the entention number associated with the S6100 Set the Type to 6408D Set the Port to X Set the Name to the bridge name associated with the server i e Bridge116 in the following figure Station screen add station 326116 STATION Extension 326116 Lock Messages n BCC O Type 6408D Security Code TN 1 Port X Coverage Pathi COR 1 Name Bridge116 Coverage Path2 COS 1 Hunt to Station STATION OPTIONS Loss Group 2 Data Module n Speaker Phone 2 way Display Language english Personalized Ringing Pattern Message Lamp Ext 326127 Mute Button Enabled y Media Complex Ext IP Softphone n Remote Office Phone m 1 Issue 1 September 2006 91 Using the S6100 with Communication Manager 6 Associate the station with the trunk e Set the Application to OPS for off pbx extensions e Set the Trunk Selection to the trunk used for this extension 60 in this example e On Page 2 set the Mapping Mode to Both to match all settings Station Mapping screen change off pbx telephone station mapping 326127 STATIONS WITH OFF PBX TELEPHONE
54. g onthe media Server o es 32 Loading the Audio Conferencing Software lt lt 33 Logging on to the Server riari 38 Licensing the Server oiisici be HERR SER irc an 40 Configuring the Server osos ce tka eae er 42 S6100 Configuration Files sooo ee 42 Using Meeting Exchange Express Edition as Install Engineer 43 Testing the configuration lt lt lt lt 44 Configuring Email Notification 46 Testing the configuration of email notification 48 Configuring the network manually lt lt 49 LOGGING n TO LINUX lt lt iro aed taaa AA 50 Configuring Network Settings 2 ee eee ee ee ee es 50 Verifying the Network Configuration 0 008 ee ee ee 51 Changing the system date and time 52 Issue 1 September 2006 3 Restarting the S6100 Audio Conferencing Server lt lt Rebooting the server eee ee es Using ipcb to restart the Server lt lt ee S6100 Audio Conferencing Server Installation Checklist Chapter 4 Installing the Server On Site Positioning the Server in the Rack Establishing Connections Using the Light path diagnostic panel
55. hdomain com gt lt Enable debugging output from the javamail classes gt lt property name mail debug value false gt lt configuration gt lt attribute gt lt mbean gt 7 Edit the email template a Send a copy of ReservationConfirmationAnytime txt to the customer so they can customize the wording Issue 1 September 2006 47 Installing Meeting Exchange Express Edition WwW Tip To reduce calls to support Include a list of the DTMF commands available to conference participants in the template For a list of commands see Table 4 Meeting Exchange Express Edition Keypad Commands on page 45 ReservationConfirmationAnytime txt conference At the time of la For people NUMBER HERE gt 1b For people lc For people PROXY HERE gt HERE gt your with with with Welcome to the Conferencing System A demand conference has been established for you on this system Please use this account for your conferencing needs Please take a note of the following information which you will need to join the The Conference Name is sCONFERENCE NAMES Your Conferee Pass Code is CONFEREE PIN Your Moderator Pass Code is SMODERATOR_PIN S conference TDM Handsets most of us the Dial in Number is lt ENTER DIAL SIP Phones the URL is lt ENTER SIP URL HERE gt SIP headsets via proxy lt ENTER PROXY HERE gt use lt ENTER SIP 2 At the voice prompt enter your moderator or partic
56. her x seconds This message informs the user that the init process is waiting before it polls a running processes The system displays this message when the init process is interrupted while waiting for a select statement Interruption of the init process can occur if a signal is sent to initipcb while the audio conferencing software is running 1 Stop the life cycle monitor with this command service lcinit stop 2 While logged in as root enter kill 1 followed by the process number for initipcb 3 Repeat step 2 several times Wait a few seconds between repetitions 4 Check the error log Message unknown queue id responded d 1 Write a C Program to send a response to an R_U_ALIVE message using an invalid message queue ID 2 While the audio conferencing is running use the test program to send the bad message 3 Check the logs 108 Installing and Configuring the S6100 Audio Conferencing Server Error Messages Message restarting process 1 2 3 4 Stop the life cycle monitor with this command service lcinit stop Kill a process such as eventHandler Initipcb automatically restart the process in about 33 seconds Look at the error log Message Killed process lt s gt with pid lt d gt Usually the system sends this message as information when initipcb kills a process The system displays the message in two cases 1 2 When the audio conferencing software is stopping When a process fai
57. how to configure the S6100 Audio Conferencing Server to work with Communication Manager CM with or without SIP Enabled Server SES In most environments this networking is in a secure environment using Transport Layer Security TLS The examples in this chapter use the following information Bridge Name IP Address CM SIP CM SIP CM SES trunk signal group Extension Bridge127 135 64 26 127 61 61 326127 N Bridge140 135 64 30 140 62 62 330140 N Bridge215 135 64 26 215 63 63 326215 Y Bridge116 135 64 26 116 60 60 326116 Y Configuring connectivity to the CM You can connect the S6100 Audio Conferencing Server to the Avaya Communication Manager Dial plan for systems connecting directly to the CM CLAN IP 135 64 26 176 ae i im e j SIP Trunk 62 3a im A a A A F S 135 64 30 140 SIP Trunk 63 8 Bridge 140 135 64 26 215 SIP Trunk61 Bridge215 AAA 135 64 26 127 Bridge127 Issue 1 September 2006 79 Using the S6100 with Communication Manager Configuring the SIP Agent on the S6100 1 Log on Using Meeting Exchange Express Edition as Install Engineer 2 Select Bridge Configuration gt SIP Agent a Preface the sip address setting with sips Define the port and transport b Surround the Contact field entry with angle brackets lt gt c Do not configure the Proxy because this configuration is not using the SES a SIP Agent sips 326127 1
58. ic panel on page 58 for additional information Using the life cycle command to verify server processes Use the following life cycle commands to verify all expected processes are running on the server Table 8 Life cycle command syntax Type this Expected output le list Listing of all services listed with the life cycle manager le status all The status of all services listed with the life cycle manager lc status lt service name gt The status of the specified service le status ipcb A list of conference processes le status dbx The status of the database translator lc status postgresql The status of the conferencing database 10f2 Issue 1 September 2006 95 Troubleshooting Table 8 Life cycle command syntax continued Type this Expected output le status jboss The status of the jboss environment le status httpd The status of the web server 2 of 2 Note The life cycle command may automatically restart some processes that are manually stopped with kill Before useing the kill command deactivate the life cycle with this command service lcinit stop Obtaining Debug Information The log files provide a key source of information Additionally you can use many Linux commands for troubleshooting Table 9 lists commands that can assist you with resolving problems Table 9 Common Linux Commands Type this command To df k determine if the system is running low on disk space
59. ication System Debugging the Notification System Log files stored in usr crystal logs relate to email notification issues e usr crystal logs notification log e usr crystal logs notification errors log Log files stored in var log track problems sending email messages e maillog Configuring the network manually If the network information was unavailable when the EPW was complete configure the network settings using the procedures in this section Follow these procedures to manually configure network settings 1 Open an SSH session from the services laptop using PuTTy Refer to the Administration Guide for the procedure 2 Logging In to Linux 3 Configuring Network Settings 4 Verifying the Network Configuration Issue 1 September 2006 49 Installing Meeting Exchange Express Edition Logging In to Linux At start up the system displays a dialog that prompts you to log in RedHat Enterprise Linux ES release 4 Nahant Kernal 2 6 9 5 ELsmp on a i686 lt S6100 gt login Username Password 1 Type craft in the Username field 2 Type craft01 in the Password field Continue with Configuring Network Settings Configuring Network Settings Once the S6100 Audio Conferencing Server hardware setup is complete configure the network by entering commands at the prompt Follow these steps to configure the network settings 1 Use the procedure in Logging In to Linux 2 Wa
60. ifconfig a list Ethernet interfaces hostname find the name of the computer ipcs qa find the number of IPC messages used by each queue The number in the QNUM column represents the number of messages waiting in a queue kill stop a process man k lt keyword gt search for help on a topic using a given keyword netstat s get detailed statistics including dropped packets for IP UDP ICMP and other protocols ping lt ip address gt test connectivity to another system on the network ps eaf list running processes 1 of 2 96 Installing and Configuring the S6100 Audio Conferencing Server General Issues Table 9 Common Linux Commands continued Type this command To sar 5 5 list available CPU uname a determine which kernel is running uptime identify the length of time a computer is running who determine which users are logged on to the computer who b view the last reboot date and time 2of2 Table 10 lists log files that can be helpful in diagnosing common problems Table 10 Log Files Directory File File description usr3 ipcb logs various Log files for S6100 Audio Conferencing Server usr2 ipcb various Raw daily billing files var log messages The Linux system log var log dmesg The Linux boot up log Restarting a Program Usually let the bridge software automatically start and stop its down processes However if you need to manually restart a process manually stop the pr
61. in Figure 7 WebLM Change Login screen Web License Manager WebLM Mozilla Firefox File Edit View Go Bookmarks Tools Help BD O 0 httouras 64 26 120 webumwebimsetpswd jsp moila org Latest Builds project AVAYA Web License Manager WebLM v4 0 u are here Login Login Your session has been invalidated Please log back in to WebLM User Name admin Password ur Login 7 Enter the Username and Password Issue 1 September 2006 39 Installing Meeting Exchange Express Edition Licensing the Server After you logon to the server use this procedure to install the license file 1 Examine the server properties by selecting Server Properties from the menu Figure 8 WebLM Server Properties screen 2 Web License Manager WebLM Mozilla Firefox File Edit Yiew Go Bookmarks Tools Help i KE lt 8 x A LJ http 135 64 26 128 WebLM weblmserverproperties jsp mozilla org Latest Builds gt project AVAYA Web License Manager WebLM v4 0 Install License Licensed Products Change Password a Server Properties Server Properties Manage Users Lagoni Server Host ID Primary Host ID 00145E0A3BC2 The Primary Host ID is the first Available 00145E0A3BC3 Host ID of the system all other 0010181 18P3A avaiable Host IO a http 135 64 26 126 WebLM weblmserverproperties jsp Note You need the Primary Host ID to obtain a license file from services S
62. ion parameters Table 7 Client Configuration Parameters Client MAC Address Gateway Card MAC Address Client MAC The IP address of the MAC Client Name Name of the computer that will be referred by the bootP Server Template lt none gt IP Boards Static IP Address Subnet Subnet Mask Gateway Boards Gateway IP Address TFTP Server IP TFTP Server IP Address Boot File cmp file which is gateway software image file INI File ini file which is gateway parameters configuration file 2 Enter the MAC Address of the TP 260 gateway card into the Client MAC field 3 Check the box beside the Client MAC field as shown in Figure 27 4 Type lt client name gt in Client name where lt client name gt is the name of the client 5 Leave Template as lt none gt 6 Enter the IP Address Subnet mask and Gateway IP Addresses in their respective fields 7 Enter the IP address of the laptop in the TFTP Server IP Field 8 Click OK 9 Click Apply 10 Click Reset 11 Wait approximately 15 seconds or so and then close this window 12 Restart the S6100 and Audio Gateway card Notice the Log entry that displays the client information in the log window on BootP Log entry li AudioCodes BootP TFTP Server E lol x File Services Edit Help Pr ut 7 Client Date Time 00 0C 76 01 5 O y Client Not Found 72 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Gateway A Important Ve
63. ipant passcode 3 If you mislay or forget your pass codes contact lt ENTER INDIVIDUAL TO CONTACT b Edit usr crystal config ReservationConfirmationAnytime txt to match the text provided by the customer Alternately you can use vi to copy the file to the directory 8 Start the mail service service sendmail start Note This must be done with super user privilege 9 Verify the email notification configuration by using the web interface to create a reservation Testing the configuration of email notification You can verify the email server configuration by using the Email Test Utility and by inspecting the log files for clues to the problem 48 Installing and Configuring the S6100 Audio Conferencing Server Configuring the network manually Testing the Mail Server configuration Use the Mail Server Test utility to send an email to a Mail Server This command line utility allows you to specify the recipient address and mail server address to ensure that the Mail Server is reachable from the installation machine At the command line type this command usr crystal eMailTestUtility sh lt email address gt M lt ip address gt Where lt email address gt is the email address of the recipient M lt ip address gt is the IP Address of the mail server h displays the help file with additional options The system displays all errors on the console and writes the errors to the log files described in Debugging the Notif
64. isplayed in Power on Password Note The Power on Password must be blank 41 Press Esc to return to System Security 42 Press Esc to return to the Configuration Setup Utility Menu 20 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 43 Select Start Options The system displays the Start Options dialog Start Options Start Options Startup Sequence Options Planar EternetPXE DHCP Planar Ethernet 1 and 2 PCI Device Boot Priority Planar SCSI Disketteless Operation Enabled Keyboardless Operation Enabled Keyboard NumLock State Off USB Legacy Enabled USB Disk Enabled Boot on POST BIOS Error Enabled Boot Fail Count Enabled Rehook INT 19h Enabled Virus Detection Disabled 44 Ensure that the system settings match those displayed in Start Options 45 Select Startup Sequence Options The system displays the Startup Sequence Options Startup Sequence Options Startup Sequence Options Primary Startup Sequence First Startup Device CD ROM Second Startup Device Hard Disk 0 Third Startup Device Disabled Fourth Startup Device Disabled Wake On LAN Disabled Wake on Lan Startup Sequence First Startup Device Network Second Startup Device Diskette Disk 0 Third Startup Device CD ROM Fourth Startup Device Hard Disk 0 46 Ensure that the system s settings match those in Startup Seque
65. it for the system to display the command line prompt 3 Type sudo ipChange sh i m g d el 1 n o p t h Where Switch Sets this value i IP address m netmask g gateway d DNS server 1 Applied to DNS 1 2 and 3 e DNS server 2 Applied to DNS 2 and 3 f DNS server 3 Applied to DNS 3 n NTP server 1 Applied to NTP 1 2 and3 0 NTP server 2 Applied to NTP 2 and 3 50 Installing and Configuring the S6100 Audio Conferencing Server Switch Sets this value Configuring the network manually p NTP server 3 Applied to NTP 3 t DNS domain search one quoted list domains separated by white space h help Note After you run the ipChange script these services are restarted network httpd jboss 4 0 and ipcb Example for a system configured for Unattended conferencing with one DNS server usr ipcb bin ipChange sh i lt ip address gt m lt netmask address gt g lt gateway address gt d lt DNS server 1 address gt n lt NTP server 1 address gt t lt DNS domain gt lt DNS domain gt lt DNS domain gt Example for a system configured for Unattended conferencing with three DNS and three NTP servers usr ipcb bin ipChange sh i lt ip address gt m lt netmask address gt g lt gateway address gt d lt DNS server e lt DNS server f lt DNS server n lt NTP server o lt NTP server p lt NTP server t lt DNS
66. lace a call into the system using an IP phone and enter the conference with the moderator passcode 13 Record the name of each participant when entering the conference 14 Request the playback as the moderator 15 Disconnect all participants from the conference 16 Ensure that the system is running all processes 17 Use the ipinfo command to verify that the system closed the conference 54 Installing and Configuring the S6100 Audio Conferencing Server Chapter 4 Installing the Server On Site The S6100 Audio Conferencing Server is built and configured prior to delivery to a site On site set up is a simple process First slide the server into the rack and secure connections then connect any peripheral devices and communication ports Positioning the Server in the Rack The S6100 Audio Conferencing Server slides into a standard rack CAUTION The S6100 Audio Conferencing Server requires a two person lift 1 Follow the directions in the_Rack Installation Instructions shipped with the server Y Tip Install the rack mount rail before you attempt the next step 2 Slide the S6100 Audio Conferencing Server into the rack as shown in Figure 12 Figure 12 Slide the server into the rack 3 Secure the server in the rack by tightening the screws 4 Plug in the power cords to the server Issue 1 September 2006 55 Installing the Server On Site Establishing Connections After Positioning the Server in the Rack connect the pe
67. ls to respond to an R U Alive message Note To see this error message stop the audio conferencing software and look at the log file Message Can t kill missing process lt s gt with pid lt d gt 1 Start the audio conferencing software 2 In another window enter cd usr ipcb bin o N O on A Stop the life cycle monitor with this command service lcinit stop Kill the eventhandler In the other window start eventhandler using the debugger gdb eventhandler Set a break point at main using b main Type Run The breakpoint creates the eventhandler process and halts the eventhandler Initipcb attempts to send R_U_ALIVE messages which in turn does not receive a response from the eventhandler Y Tip Type tail to watch the log file Wait about 10 seconds after the first not responding message and exit the debugger to end the eventhandler process Later when ipcbinit tries to kill the eventhandler that process is already gone and the system displays the expected error Issue 1 September 2006 109 Troubleshooting Message Error d when killing process This message usually does not occur Contact Technical Support Message Error d in waitpid This message usually does not occur Contact Technical Support Message Process s id d exited normally with exit status d 1 Write a C program to perform only these commands main exit 1 2 Stop the
68. n connect a S6100 Audio Conferencing Server registering with a SIP Enabled Server SES to the Communication Manager Dial Plan for systems registering with a SES 135 64 26 116 Bridge116 The last 2 bytes of the IP CLAN IP 135 64 26 176 ae registered as the contact F 6 digit contact 326127 4 327034 Hi 4 8 digit routing Ext 3 HHH HH fi S S A fame gip Trunk 60 p SIP phones registered to the SES s pg SS Ext 9xxxx Phone extension e g 95857 Configuring the SIP Agent for SES 1 Log on Using Meeting Exchange Express Edition as Install Engineer 2 Select Bridge Configuration gt SIP Agent a Preface the sip address setting with sips Define the port and transport b Leave Contact blank 84 Installing and Configuring the S6100 Audio Conferencing Server Configuring connectivity to the CM with the S6100 is registered with SES SIP Agent o SIP Agent sips 326127 135 64 26 127 5061 trans SIP Address port tls Differentiated Service TOS Value 4 v Ethernet LAN Value 10 A Contact Note When testing use the command le restart ipcb to invoke the changes to these settings without restarting the server 3 Select SIP Proxies and click the Add button 4 Edit the SIP Proxy such that e There is an entry in the To and From fields e The SIP URI uses a port transport e You add the Username and password to the SES configuration Issue 1 Septem
69. n is set to Flat 54 Press Esc to return to Advanced Setup 22 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 55 Select CPU Options The system displays the CPU Options CPU Options CPU Options System Cache Typel Write Back Hyper Threading Technology Enabled Prefetch Queue Enabled Execute Disable Bit Disabled 56 Ensure that the system settings match those shown in CPU Options 57 Press Esc to return to Advanced Setup 58 Select PCI Bus Controller The system displays the dialog PCI Bus Control PCI Bus Control PCI Bus Control PCI MLT 40h PCI Interrupt Booting PCI ROM Control 59 Ensure that the system settings match those shown in PCI Bus Control 60 Press Esc to return to Advanced Setup 61 Select the Baseboard Management Controller Settings The system displays the Baseboard Management Controller BMC Settings Baseboard Management Controller BMC Settings Baseboard Management Controller BMC Settings BMC Firmware Version01 06 BMC POST Watchdog Disabled BMC POST Watchdog Timeout 5 Minutes System BMC Serial Port Sharing Enabled BMC Serial Port Access Mode Shared Reboot System on NMI Enabled BMC Netwrok Configuration BMC System Event Log 62 Ensure that BMC Post Watchdog is set to Disabled as shown in Baseboard Management Controller BMC Settings 63 Pres
70. nce Options Y Tip The default First Startup Device setting is CD ROM This setting causes the system to automatically boot using a CD You will need to ensure that the CD ROM drive is empty prior to a system boot Issue 1 September 2006 21 Configuring Server Hardware 47 Press Esc to return to Start Options 48 Press Esc to return to the Configuration Setup Utility Menu 49 Select Advanced Options The system displays the Advanced Setup Advanced Setup Advanced Setup Warning Items on the following menus control advanced hardware features If they are configured incorrectly the system might malfunction System Partition Visibility Hidden Memory Settings CPU options PCI Bus Control Baseboard Management Controller BMC Settings 50 Ensure that the system settings match those in Advanced Setup 51 Select Memory Settings The system displays the Memory Settings dialog Memory Settings Memory Settings DIMM 1 and DIMM 2 Enabled DIMM 3 and DIMM 4 Enabled DIMM 5 and DIMM 6 Enabled DIMM 7 and DIMM 8 Enabled Memory Configuration Flat Note If the system default settings were not loaded then DIMM 5 DIMM 6 DIMM 7 an DIMM 8 will display the setting Sockets are empty 52 Verify that each of the installed memory chips is enabled as shown by the DIMM1 and DIMM2 settings in Memory Settings 53 Ensure that Memory Configuratio
71. ncing Server Chapter 2 Configuring Server Hardware The S6100 Audio Conferencing Server is built using a standard IBM x336 server During the manufacturing process Avaya adds several components to allow the server to function as a teleconferencing bridge Server Hardware Figure 2 shows the components in a standard IBM x336 and in the S6100 Audio Conferencing Server The broken line indicates optional components Figure 2 Standard IBM x336 and S6100 Server Configuration Comparison Standard IBM x336 1 Processor xoem 3 2G 1 GB Memory 512 x 2 1 Hard Drive 1 Power Module 2 Embedded Ethernet Ports 6100 ACS Configuration 2 Processor xoem 3 2G 2 GB Memory 512 x 4 2 Hard Drive 1 Power Module 1 Power Module 2 Embedded Ethernet Ports Network Interface Card NIC supports 2 additional ports AudioCodes Gateway Card pee Sean Or o shan 2o ae aaae a USE Modem O O Issue 1 September 2006 11 Configuring Server Hardware Required hardware Table 1 identifies the approved hardware for the S6100 Audio Conferencing Server Part numbers are provided for sites purchasing hardware independent of the audio conferencing software A Important Customer provided hardware must meet the specifications in this chapter Table 1 S6100 Audio Conferencing Server Required Hardware Description Part Number Qty X336 Server Xeon 3 2GHz 800MHz 2MB L2 IBM 883725G 1 2x512MB O Bay HS U320 585W Rack xSeries 3
72. ncing Server Front View Watch the monitor as the system boots The system displays a message containing the bios version Review this message carefully This release requires these BIOS versions e System Bios 1 11 or higher e SCSI Bios MPTBios IME 5 04 06 e Network Bios NetExtreme v 7 6 6 32 Installing and Configuring the S6100 Audio Conferencing Server Installing the Audio Conferencing Software A Important Bios is preconfigured Immediately contact your Avaya service representative if the system displays a Bios version that is not supported Loading the Audio Conferencing Software This section identifies the procedure to load the audio conferencing software onto the S6100 Audio Conferencing Server Note Use a telnet session to access the information on the CD 1 Start a telnet session according to the procedure in Configuring Telnet for Windows 2000 XP on page 31 2 Use the telnet session to open a connection to the audio conferencing server 3 Enter this command at the telnet prompt open 192 11 13 6 4 Press Enter to view the first software installation screen What do you want to do The hard drive is currently Partitioned Choose One lt X gt InstallInstall of Upgrade Software lt gt ShellBoot to Rescue Bash Shell lt gt InstallReboot the server lt OK 3 Note To navigate installation screens use the arrow keys to move to an option and press the space bar to selec
73. ocess first Use the kill command to stop a process This command requires the process ID number To obtain the process ID number use the ps eaf command to list processes and locate the one you want to stop There are two ways to start a process First the init process automatically restarts the process Alternately for debugging purposes type the command to start the process W Tip Avaya does not recommend manually starting a process because the process might require command line parameters Therefore manually starting a process must be done in consultation with the development staff Issue 1 September 2006 97 Troubleshooting Not able to create new files Systems that are unable to create new files exhibit the problem in several ways Usually the system might not be able to perform these functions e Write new log messages e Edit a file Administrators can use the df command with the k switch to determine if the system is running low on disk space df k When a files system is more than 80 full free up space by removing old log or core files System Configuration Problems This section describes problems related to installation or configurations Slow System Performance When the response time of the system is slow take these actions 1 Use this command to check the amount of free CPU time sar 5 5 Idle time must be 50 or more When the idle time is less than 50 list all running processes by ty
74. om NetXtreme Etherenet Boot Agent v7 6 6 Copyright C 2000 2004 Broadcom corporation All rights reserved LSI Logic Corp MPT IME BIOS Copyright 1995 2003 LSI Logic Corp MPTBIOS IME 5 04 06 I Build Press Ctrl C to start LSI Logic Setup Utility 5 Press Ctrl C The system displays the Invoking LSI Logic Setup Utility shown below Invoking LSI Logic Setup Utility Broadcom NetXtreme Etherenet Boot Agent v7 6 6 CP 1E Copyright C 2000 2004 Broadcom corporation All rights reserved Broadcom NetXtreme Etherenet Boot Agent v7 6 6 Copyright C 2000 2004 Broadcom corporation All rights reserved LSI Logic Corp MPT IME BIOS Copyright 1995 2003 LSI Logic Corp MPTBIOS IME 5 04 06 I Build Please wait invoking LSI Logic Setup Utility Issue 1 September 2006 25 Configuring Server Hardware 6 Wait until the system displays the SCSI Setup Utility SCSI Setup Utility LSI Logic MPT SCSI Setup Utility Version MPTBIOS IME 5 04 06 CP 1E lt Boot AdaperList gt lt Global Properties gt LSI Logic Host Bus Adapters AdapterPCIDev PortIRQNUMBootLSI LogicRAID BusFuncNumber Order ControlStatus lt LSI1030 4 8 gt 400011Yes0 EnabledOptimal Ww Tip In the SCSI Setup Utility dialog the adapter setting is LSI1030 the LSI Logic Control setting is Enabled 7 Verify that the list contains only one entry under Adapter 8 Verify that LSI Logic Control is set to Ena
75. on Manager 4 Installing and Configuring the S6100 Audio Conferencing Server 53 53 53 54 55 55 56 58 60 61 61 62 62 63 64 66 67 68 70 73 73 74 77 79 79 80 80 84 86 88 89 89 Chapter 7 Upgrading Meeting Exchange Express Edition 93 Using a CD for the upgrade Upgrading via the Web Verifying the System Configuration Appendix A Troubleshooting General Issues Identifying the system status Using the life cycle command to verify server processes Obtaining Debug Information Restarting a Program Not able to create new files System Configuration Problems Slow System Performance System does not accept calls System capacity exceeded Debug a Network Problem Network is unreachable Debug Process Error Messages SIP Utility Errors Appendix B Environmental Requirements Operating conditions Thermal management Power requirements Appendix C Conferencing Profiles Meet narrada OR AA dd AAA A A A A 93 ka AAA A 94 Gh PEAS Ge PER EES BS COR 94 Issue 1 September 2006 5 6 Installing and Configuring the S6100 Audio Conferencing Server Chapter 1 Getting Started The S6100 Audio Conferencing Server can be purchased as a turn key solution In this configuration the server is built and configured by Avaya manufacturing Alternately sites can choose to install the S6100 Audio Confe
76. on the menu 5 Click Advanced Parameters on the top menu The system displays Figure 31 AudioCodes General Parameters Issue 1 September 2006 77 Integrating an Optional Switched Circuit Figure 31 AudioCodes General Parameters ta AudioCodes TrunkPack 260_UN Eii General Parameters uick Setup Signaling DiffServ 0 3 Advanced Configuration PS Disabl 3 7 Status amp Diagnostics curly Li Software Update Filter Calls to IP Dont Filter v Save Configuration Enable Digit Delivery to Tel Disable v A Reset Enable Digit Delivery to IP Disable a 6 Verify that Disconnect Disconnect and Answer Supervision Disconnect on Broken Connection anes for Broken Broken Connection Timeout 100 msec 3 Connection is set to Disconnect Call on Silence Detection No hd N jj 0 Silence Detection Period sec 120 EN si Silence Detection Method None be 7 Select Advanced Configuration from the left pane 8 Select Network Settings from the menu 9 Verify the Ethernet Ports Information to ensure that Port 1 Duplex Mode and Port 1 Speed are each set to Forced Mode Value 10 Select Trunk Settings from the menu 11 For E1 ISDN configuraitons verify that the Q931 Layer Response Behavior is set to 0x80 78 Installing and Configuring the S6100 Audio Conferencing Server Chapter 6 Using the S6100 with Communication Manager This chapter describes
77. owing figure Station screen add station 326127 STATION Extension 326127 Lock Messages n BCC O Type 6408D Security Code TN 1 Port X Coverage Pathi COR 1 Name Bridge127 Coverage Path2 COS 1 Hunt to Station STATION OPTIONS Loss Group 2 Personalized Ringing Pattern 1 Data Module n Message Lamp Ext 326127 Speaker Phone 2 way Mute Button Enabled y Display Language english Media Complex Ext IP Softphone n Remote Office Phone m 82 Installing and Configuring the S6100 Audio Conferencing Server Configuring connectivity to the CM 6 Associate the station with the trunk e Set the Application to OPS for off pbx extensions e Set the Trunk Selection to the trunk used for this extension 61 in this example e On Page 2 set the Mapping Mode to Both to match all settings Station Mapping screen change off pbx telephone station mapping 326127 Page 1 of 2 STATIONS WITH OFF PBX TELEPHONE INTEGRATION Station Application Dial Phone Number Trunk Configuration Extension Prefix Selection Set 326127 OPS 326127 61 1 change off pbx telephone station mapping 326127 Page 2 of 2 STATIONS WITH OFF PBX TELEPHONE INTEGRATION Station Call Mapping Calls Bridged Extension Limit Mode Allowed Calls 326127 2 both all both Issue 1 September 2006 83 Using the S6100 with Communication Manager Configuring connectivity to the CM with the S6100 is registered with SES You ca
78. ows 2000 XP Use a telnet session to access the information on the CD You can configure the Microsoft Telnet application to send a carriage return CR and line feed LF whenever you press Enter The installation program interprets this as two key presses When you run Windows 2000 XP you need to correct this before you copy the Remaster Program to the hard disk drive To configure telnet for Windows 2000 XP perform the following steps 1 Click Start gt Run to open the Run dialog box 2 Type telnet and press Enter to open a Microsoft Telnet session 3 Type display and press Enter to see the current settings The system displays Sending both CR amp LF Issue 1 September 2006 31 Installing Meeting Exchange Express Edition 4 Type unset crlf and press Enter The system displays the message Sending only CR You are now ready to use Telnet to connect to the audio conferencing server Installing the Audio Conferencing Software After connecting all devices install the required software on the audio conference server by completing these steps 1 Turning on the media server on page 32 2 Loading the Audio Conferencing Software on page 33 3 Logging on to the server on page 38 Turning on the media server To turn on the media server 1 Place the CD with the S6100 conferencing software in the CD ROM drive on the media server Note Immediately insert the CD in the drive Figure 5 S6100 Audio Confere
79. ping ps eaf Note The idle percentage is an unreliable way of determining the system load A better indicator is to verify that DTMF digits are handled promptly by making a test call to the system 2 Look for the processes that use the most cumulative CPU Y Tip The system might be trying to handle more calls than is optimal when the softms process is using the most CPU time 98 Installing and Configuring the S6100 Audio Conferencing Server System Configuration Problems System does not accept calls Follow this procedure 1 Use SSH to communicate with the system to ensure that the system is on the network and running 2 List current processes ps eaf grep ipcb 3 Verify that the listed processes include e initipcb e eventhandler_dbx e sipagent e msdispatcher e softms e serverComms 4 Check the log files stored in usr3 ipcb log for reasons why the system is not accepting the calls Use this command tail f usr3 ipcb log lt logfile name gt Some clues might include processes which are repeatedly stopping and restarting or SIP stack errors 5 Verify that usr ipcb config process Table cfg contains the processes listed in step 3 System capacity exceeded If you hear the prompt System capacity is exceeded then 1 Verify the license is installed 2 Check that the system is not exceeding the existing license allocation Operation failed due to system error If you hear the prompt Operation
80. prompt when the cache is cleared e The phrase The specified entry was not found This phrase shows when the specified IP address does not currently appear in the ARP cache Accessing the media server Complete these steps to access the media server 1 Use a cross connect cable to connect the laptop to the services port Eth1 on the back of the media server as shown in Figure 4 2 Plug in the ethernet connections as shown in Figure 4 30 Installing and Configuring the S6100 Audio Conferencing Server Preparing the Service Laptop Note The S6100 supports Network Interface Card Teaming or nicTeam This NIC fail over functionality requires at least two interfaces connected to one or more network switches on the same subnet This feature is only supported on systems installed with the Broadcom NetXtreme drivers Figure 4 Ethernet Connections Figure notes 1 Port 1 Customer LAN Port 2 Service LAN laptop Eth 1 Port 3 Failover to Customer LAN Port 4 Failover to Customer LAN Optional Media Gateway Card See Figure 17 TP 260 on page 61 for description of ports Do not use this port 9912 00 1 A Important Connect each Customer LAN connection ethO eth2 eth3 to a different switch in order to protect against a single switch failure or single point of failure A Important After turning on power to the system wait at least 3 minutes before starting a Telnet session Configuring Telnet for Wind
81. ptional AudioCodes TP 260 SIP gateway board The gateway board enables the S6100 Audio Conferencing Server to process incoming calls from switched circuit networks Once you add this board to the media server customers can easily integrate existing PSTN T1 E1 users into their IP network Overview The AudioCodes TP 260 SIP PCI Board Figure 17 can be installed in the S6100 Media Server to act as a gateway When installed the board occupies one 3V3 PCI Signaling 64 bit universal PCI expansion resource slot This board draws DC power from the Server PCI Note Complete information on TP 260 is available from the manufacturer in the AudioCodes TP 260 UN SIP User s Manual Document LTRT 68002 Figure 17 TP 260 Figure notes 1 Ethernet LEDs Reset button Internally located base board LED Ethernet RJ 45 connector Four T1 E1 RJ 48c trunk connectors E1 T1 J1 LEDs PCI adapter NO Pon Issue 1 September 2006 61 Integrating an Optional Switched Circuit Part numbers Before you start ensure that you have all of the parts identified in the BIII of Materials BOM Installing the TP 260 Board The rest of this chapter details the hardware preparation installation and configurations AX CAUTION Gateway board installation must be performed by an authorized technical support representative AX VOLTAGE ALERT Prior to installation of the gateway board always connect the chassis to a safety ground Ground according
82. rencing Software onto hardware that they have purchased separately but that meets the configuration requirements defined in this document The information in this document guides you through hardware set up software installation and the initial configuration required on the S6100 Audio Conferencing Server Audience This document is for the people tasked with installing and configuring the audio conferencing server components e Technical support representative e Authorized Business Partners Related Documentation The following documents can add to your understanding of the hardware used for the S6100 Audio Conferencing Server e IBM eServer xSeries 336 Hardware Maintenance Manual and Troubleshooting Guide e User s Manual for the AudioCodes TP 260 UN SIP Document LTRT 68002 e Administration and Maintenance Guide for S6100 Audio Conferencing Server 1 0 Issue 1 September 2006 7 Getting Started Overview of the process Prior to installation perform a Site Assessment to collect site specific information This information is entered in the Electronic Preinstallation Worksheets EPW The person completing the EPW provides the resulting files to the Installer The server installation involves the steps detailed the following chapters These include 1 Obtaining a copy of the Electronic Preinstallation Worksheets on page 9 EPW 2 Configuring Server Hardware on page 11 A Important If the customer provides the hardw
83. rify that you are only accessing the gateway card The MAC Address on Gateway board must match the MAC Address or the client on the log received by the BootP application Continue with Downloading the Gateway Software Downloading the Gateway Software Some software files need to be loaded onto the Gateway Board for normal operation This section describes the software files and the procedure File overview Depending on the gateway application some of these files might not be required e cmp The cmp file contains the software for the Gateway card Load this file when you are changing the version of Gateway software SoftwareTP260_UN_SIP_F4 40 240 454 CMP is a compressed image of the Gateway OS SIP ISDN Stacks A Important Always check the release notes and use the current version of the gateway software TP260_UN_SIP_F CMP Note The cmp file remains the same for different trunk configurations e ini The ini file contains all the gateway card configuration parameters Some of these parameter values are independent of the gateway application and some of these parameters are configured using the Meeting Exchange Express Edition software Load this file when changing configuration parameters that are required such as T1 or E1 W Tip The lt board gt ini file contains all settings required for proper operation in E1 Euro ISDN configuration A Important The Disconnect on Broken Connection must
84. ring the S6100 Audio Conferencing Server Configuring connectivity to the CM with the S6100 is registered with SES Adding a media server map Use the Integrated Management interface to add a media server map 1 2 Log in to the Integrated Management Interface as Craft The system prompts you to Surpress alarm origination Click Yes 3 Select Launch Administration Web Interface and select Media Servers gt List The on Oa A system displays a list of media servers Locate the server and click Map Click Add Another Map Enter a Name Enter the SIP URI SIP Agent Config in Pattern Click Add Configuring Communication Manager Ww Tip For additional information related to SIP trunking and signaling on the CM refer to document number 5550245 206 S P Support in Avaya Communication Manager Follow these steps to configure connectivity from Avaya Communication Manager to the S6100 Audio Conferencing Server 1 2 Add a Node Name for the S6100 by entering change node name IP This value is the SES Select a CLAN or G700 for connection to the S6100 Note its node name 3 Add one or two signaling groups For each Signaling Group set the e Group Type to sip e Near end Node Name to value set in step 2 i e CLAN This value is resolved through the hosts file on the CM e Far end Node Name to the same setting used in step 1 i e SES This value is resolved through the hosts file on th
85. ripheral devices ethernet ports and power cords Figure 13 and Figure 15 show the input and output connectors on the front and back of the server Figure 13 S6100 Front View Connections and LEDS Figure notes 1 System Error LED panel SeeFigure 14 for detail 2 Hard disk drive 3 Hard disk drive 4 DVD ROM drive and DVD ROM eject button Figure 14 shows the LEDs on the system error panel Figure 14 S6100 System Error LED Panel 9 600000 9 R Figure notes 1 USB Connector Power LED green Power control button Hard disk drive activity LED green Location LED blue Information LED amber System error LED amber Release latch to access the light path LED panel N D Oia ON Figure 15 shows the he rear view of the S6100 Audio Conferencing Server 56 Installing and Configuring the S6100 Audio Conferencing Server Establishing Connections Figure 15 S6100 Rear View Connections and LEDS Figure notes 1 PCI slot 1 2 PCI slot 2 Power supply 2 AC and DC LED Power supply 1 Video port Serial port USB ports 10 Keyboard port 11 Mouse port 12 Ethernet LEDs 13 Dual GB Ethernet ports 14 Ethernet LEDs 3 4 5 6 Power Location and System Error LEDs 7 8 9 Table 5 identifies the designation on the server for each connector used for external interfaces Table 5 External Interface Connectors Connector Designation Description J11 Dual GB Ethernet Port 1
86. rogram receives an error 4 Run that program on the S6100 Audio Conferencing Server 5 Start initipcb 6 Check the error log Message Error msgctl failed Errno d quid d You will not usually see this error message The system displays this message when you exhaust the number of available messages in the system Contact technical support Message Error msgctl failed Errno d quid d Failed to read the size of a message queue You may be able to create this error by 1 Start the audio conferencing software 2 Wait about 30 seconds 3 Delete a message queue using ipcrm q and the appropriate message queue key 4 Place a VOIP call 5 Check the error message log Message Error msgsnd failed Errno d destKey 0x x q d total send errors d 1 Stop the audio conferencing software 2 Write a C program to send numerous R_U_ALIVE message to a process such as eventHandler Have the program continuously send this message as fast as the program can 3 Place a VOIP call 4 Check the error log 106 Installing and Configuring the S6100 Audio Conferencing Server Error Messages Message d Unknown event queue to process d 1 Write a C program that sends an R_U_ALIVE message with an invalid source message queue ID 2 Use that program to send a message to a process such as the SIP agent 3 Check the error log Message No entry for the process s 1 Stop the life cycle monitor with this command se
87. rompts you to initialize the date and time Date Time Initialization Choose Timezone America Mexico City America Miquelon America Monterrey America Montevideo Date 01 11 2006 America Montreal America Montserrat America Nassau America New_York Time 11 26_ NTP Server OK SKIP lt Tab gt lt Alt Tab gt between elements lt Space gt selects lt F12 gt next screen 3 Use Tab to select the Date and Time fields 4 Set the Timezone setting a Select OK 52 Installing and Configuring the S6100 Audio Conferencing Server Restarting the S6100 Audio Conferencing Server Restarting the S6100 Audio Conferencing Server You must restart the S6100 Audio Conferencing Server after making any configuration changes to the Meeting Exchange Express Web interface L WARNING During a system restart the conferencing service is unavailable Any active conferences terminate without warning to participants There are two options for restart e Rebooting the server e Using ipcb to restart the server Rebooting the server The most straightforward way to restart the S6100 Audio Conferencing Server is to simply reboot the bridge System reboot takes approximately three minutes during which time the system is unusable Using ipcb to restart the server The quickest and least disruptive way to restart the S6100 Audio Conferencing Server is with by starting ipcb 1 Log on to the
88. rvice lcinit stop 2 Kill initipcb 3 Open process Table cfg for editing 4 Change the mediaServer line to a comment 5 Start initipcb 6 Check the error log Message ipcbinit is not in the processTable 1 Stop the life cycle monitor with this command service lcinit stop 2 Kill initipcb 3 Open process Table cfg for editing 4 Change the initipcb line to a comment 5 Start initipcb 6 Check the error log Message started process lt s gt with pid lt d gt Args lt s s gt Usually this message is not an error rather it is informational indicate that a process started To create this message 1 Stop the life cycle monitor with this command service lcinit stop 2 Kill a process such as eventHandler 3 Initipcb automatically restarts the process in about 33 seconds 4 Look at the error log Issue 1 September 2006 107 Troubleshooting Message unable to start process lt s gt While the audio conferencing software is running 1 Rename an executable file such as eventhandler mv usr ipcb bin eventhandler usr ipcb bin eventhandler backup 2 Kill the eventhandler process 3 Wait over 33 seconds for the process to be restarted 4 Look in the error log file Message process lt s gt not responding at d tries See Message unable to start process lt s gt Message select error d Usually the system does not display this message Contact technical support Message sleeping anot
89. s Esc to return to Advanced Setup 64 Press Esc to return to the Configuration Setup Utility Menu Issue 1 September 2006 23 Configuring Server Hardware 65 Select Save Settings The laptop displays the Save Settings dialog Save Settings Save Settings Cuttent settings will be saved Press lt Enter gt to continue 66 Press Esc to return to the Configuration Setup Utility Menu 67 Select Exit Setup The laptop displays the Exit Setup dialog Exit Setup Exit Setup Do you want to exit the Setup Utility Yes exit the Setup Utility No return to the Setup Utility 68 Select Yes exit the Setup Utility The system exits the graphical interface and restarts Continue with the procedure documented in Verifying or Setting the RAID Verifying or Setting the RAID Use this procedure to verify and set the RAID 1 Ensure that a laptop is attached to the server 2 Power on the server 3 Watch carefully as the system displays the start up screens 24 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 4 Wait until you see a screen with the Press Ctrl C to start LSI Logic Setup Utility prompt as shown in Start up Prompt for the RAID Setup Utility Start up Prompt for the RAID Setup Utility Broadcom NetXtreme Etherenet Boot Agent v7 6 6 CP 1E Copyright C 2000 2004 Broadcom corporation All rights reserved Broadc
90. s Gateway card AudioCodes TP 260 SIP 1 Gateway Ethernet Cable has RJ45 connectors 1 Gateway trunk splitters with RJ48 connectors 4 a The AudioCodes Gateway card is placed into PCI X Slot2 Refer to Figure 3 for placement Bios and RAID Settings 6100 Audio Conferencing Servers manufactured by Avaya arrive preconfigured with the correct Bios and RAID settings However these settings must be verified prior to performing the steps in Chapter 3 Installing Meeting Exchange Express Edition Accessing the Configuration Setup Utilities The server comes with two system level configuration setup utilities e Configuration Setup Utility used to verify or edit Bios settings on the server e LSI Logic Setup Utility used to verify or edit RAID settings on the server Issue 1 September 2006 13 Configuring Server Hardware Use this procedure to access the Configuration Setup Utility 1 Connect the laptopto the server so that you can monitor the power on process The monitor displays screens in quick succession The first screen is the Startup message Startup message IBM BIOS c Copyright IBM Corporation 2004 CP 28 Symmetric Mutliprocessing System Intel Xeon 3 2 GHz 2 Processors Installed gt gt BIOS Version 1 11 lt lt 2 Closely watch the screens to access the Setup Utilities described in Verifying or Setting the System Bios and Verifying or Setting the RAID Verifying or Setting the S
91. s already running 2 Make a backup copy of processTable cfg in the config directory 3 Edit processTable cfg to delete the list of interfaces after a process such as the line for softms 4 Verify the activity of the initpcb process by typing ps eaf grep initipcb Kill the process if it is running 5 Start the audio conferencing software by run initipcb from the command line while logged in as root 6 Check the error logs to find the messages that aid in the debug process Message Error Couldn t find DSP send to interface 1 Stop the life cycle monitor with this command service lcinit stop Kill initipcb Open a copy of processTable cfg for editing Delete eventHandler from the list of interfaces located on the line for the softms Save the process Table cfg Run initipcb N O oO bh W PP Check the error log Message Error Couldn t find the init process Key 1 Stop the life cycle monitor with this command service lcinit stop Issue 1 September 2006 105 Troubleshooting 2 Kill initipcb if it is running 3 Open a copy of processTable cfg for editing 4 Change the initipcb line to a comment 5 Run initipcb 6 Check the error log Message Error Creating IPC on start up s strerror errno 1 Stop the life cycle monitor with this command service lcinit stop 2 Kill initipcb if it is running 3 Write a C program that creates as many message queues as possible until the p
92. sc to return to Processor Summary 15 Select Processor Speeds The system displays the Processor Speeds dialog Processor Speeds Processor Speeds Processor 13 2 GHz Processor 23 2 GHz Front side Bus800 MHz 16 Verify that the Processor 1 and Processor 2 speeds are the same and are at least 3 2 GHz 17 Press Esc to return to Processor Summary 18 Select L2 Cache Sizes The system displays the L2 Cache Sizes L2 Cache Sizes L2 Cache Sizes Processor 1 2048 KB Processor 2 2048 KB 19 Verify that Processor 1 and Processor 2 are both set to the same size The size must equal 2048 KB or greater 20 Press Esc to return to the Processor Summary 21 Press Esc to return to System Summary 22 Press Esc to return to the Configuration Setup Utility Menu 23 Select System Information The system displays the System Information System Information System Information Product Data Issue 1 September 2006 17 Configuring Server Hardware 24 Select Product Data The system displays the Product Data dialog Product Data Product Data Machine Type Model883725U System Serial NumberKPCZM02 System UUID NumberF6601778DE1DB21184AAA8 885C3B2395 System Board Identifier2CJZWMO0029 System Asset Tag Number Bios Version1 11 Bios Date07 19 05 Bios Build LevelAPE128AUS Diagnostics VersionVersion1 05 Diagnostics Date04 12 05 Diagnostics Build L
93. stname 2 ee a 96 IPS 5 Ba ok o BR a Boe Y 96 Ml ee Ds tk a ee A kG 96 H MAN ee ee 96 Hardware 2 ea ee 41 CERA 96 COMMECtIONS 22 0000 56 PING ed a a ys oO ee ee 96 OPTIONS aos eae a 13 PS ie ete Se ee ee ee ee GS 96 part numbers 0 12 SAN ie ars aay tes aa Y a as ak fone 97 UNPACK A 12 UNAM s o da ee Sie a GA a Se SS 97 hostname 2 ka sanaa 96 UPM s s o a ee ee ew ee a a E 97 WHO a ae as Soo ae oe se ar a al ed 97 Communication Manager 79 I Configuration Install PODES MS vo hod Ae me ee A ee he 98 TP 260 sei ee ae He te Ae a wha sa Ra A eS 62 install i ai i a BE ae dene GG dae Wht Se GO e E 62 IDGS we a oe de a ea a eee A 96 Issue 1 September 2006 115 Index K R Kil ec oa Oe aa ee a 96 RACK a oeoc an ele aa a a 55 L S Linux SADa ee he a ds le A 97 commands Secure environment o 79 Afe eoe ye We a We a we 96 Server TONG i ais a ea Gh ain ae A a a aes 96 connections 1 ee ee ee ee es 56 hostname 1 e oa ee ee ee ee 96 SES o aaa ra ae Be ee Be a 79 PES es ae ia ee he a E a 96 Signaling Group 0 80 89 Kill ce ee ee ee ee 96 SIP Enabled Serve o 19 MAR este ae a ga a e ia Aa a eh T 96 Switched Circuit a aoa aoa a ee 61 netstat ue See oa a ee ee eh A 96 switched circuit 2 1 a ee 61 DING 2s Qe eee ew ee a ee Y Bo 96 PS aces Soe ee thee A ee ee i 96 Saba a oe a
94. t do not have entries in the client table 6 Reset Click this button to open a window on which you to enter the IP Address for Gateway card that you want to Reset Y Tip To ensure that the bootP client requests receive responses ensure that none of the buttons are grey normal operation 3 Select Menu gt Edit gt Preferences The system displays Figure 25 Preferences Issue 1 September 2006 69 Integrating an Optional Switched Circuit Figure 25 Preferences x BootP Server TFTP Server 4 Y Enabled Reply Type On Interface Broadcast k Unicast fo 135 35 68 94 y ARP Type Directory Dynamic C Static CADocuments and Settings pillapp gt Boot File Mask cmp Number of Timed Replies 0 INI File Mask ini Timeout 5 Maximum Retransmissions 10 4 Edit the BootP server settings on your system to match the BootP settings on the left side of Figure 25 5 Edit the TFTP server settings by entering the IP address of the laptop and the directory location of the gateway server files BootP automatically populates the Boot File Mask and Ini file mask settings of the directory Y Tip Store only one set of configuration files one cmp file and one ini file in the directory so that bootP chooses the correct file 6 Click Ok to save the changes Configuring the network Use the BootP application to configure the AudioCodes Gateway board for the network parame
95. t the option Press Enter to submit the screen A Important Version 1 0 of the S6100 Audio Conferencing Server does not support upgrade 5 Type x in the parenthesis next to the Install option Issue 1 September 2006 33 Installing Meeting Exchange Express Edition 6 Select OK If the system contained an earlier release of the audio conferencing software the system displays this warning WARNING The hard drive on this system appears o already have a partition structure defined If you select continue all data On this drive will be lost Do you wish to proceed lt Yes gt lt No gt 7 Select Yes The installation program displays a prompt like this one Select Release Version Select Crystal Build lt X gt Crystal 2 0 16 0Build Note The software version build number will vary The installer is responsible for selecting the correct version 8 Select OK The installation program prompts you to set the date and time Set Date and Time Now lt Yes gt lt No gt 34 Installing and Configuring the S6100 Audio Conferencing Server Installing the Audio Conferencing Software 9 Select Yes The installation program prompts you to initialize the date and time Date Time Initialization Choose Timezone America Mexico City America Miquelon America Monterrey America Montevideo Date 01 11 2006 America Montreal America Montserrat
96. ters These parameters make the TP 260 gateway board accessible through the Web GUI on the site s network The Web based GUI enables further configurations on the gateway board Y Tip Only use BootP to configure the gateway network parameters 70 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Gateway AudioCodes ship the TP 260 cards with the following default network configurations IP Address 192 168 13 219 Default Gateway 10 1 10 1 Subnet Mask 255 255 0 0 The AudioCodes board power cycles when the server starts The BootP server application displays a client entry with the corresponding MAC Address Figure 26 This MAC Address matches the recorded MAC Address of the gateway card Figure 26 Client entry on the BootP dialog Ni AudioCodes BootP TFTP Server E E 101 x File Services Edit Help 1 mim ele e 00 0C 76 01 7B 7D 8 5 2005 7 44 03 PM Client Not Found 1 Double click the client entry to open Client configuration Figure 27 Client configuration Client Configuration i o xi a MAC Name iP CientMAC OSoerO50FFB OV 10 210 10 150 Client Name Abe Template lt none gt E IP 10 210 10 150 7 Subnet ass fess fas fo 5 Gateway fio fao fo fas r TFTPSeverIP fio fa fo fe 5 Boot File CA INI File TP HF OK Apply Apply t Reset Issue 1 September 2006 71 Integrating an Optional Switched Circuit Table 7 describes the Client configurat
97. ting Exchange Express Edition Import Configuration Issue 1 September 2006 43 Installing Meeting Exchange Express Edition Figure 11 Meeting Exchange Express Edition Import Configuration AVAYA Meeting Exchange Express Edition Install Engineer Help Log Out Installation Configuration Provisioning Import Configuration Import Configuration Links to Services 7 Conferencing Application Select a Configuration Type Alarm Services Full Path to XML File CBrowse _ Required Fields Select Conferencing Application Click Browse and select the xml file created from the Electronic Preinstallation Worksheets Click Import oa A O Select Services gt Link to Services from the menu to display the Link to Services web page Use the buttons on this page to navigate to the standard Core Services interfaces used to establish the logs alarms and fault settings 7 Verify the configuration against the values collected on the Electronic Preinstallation Worksheets by viewing the values on the Configuration screens Testing the configuration Configuration is complete once the settings are imported and verified Perform these final steps 1 Reboot the server 2 Connect a network crossover cable from the services laptop to the S6100 3 Change the laptop IP to the same subnet as the S6100 4 Verify that the S6100 Audio Conferencing Server is correctly installed and configured by using a
98. to the laws and regulations of the country in which the installation is performed ELECTROSTATIC ALERT Electronic Components on the PCB are sensitive to static electricity Use anti static grounding straps and mats to reduce the risk of damage caused by ESD when installing or servicing electronic equipment 62 Installing and Configuring the S6100 Audio Conferencing Server Installing the TP 260 Board Unpacking the boards Follow this procedure to unpack the board components 1 Remove each item from the box and examine for any obvious physical damages The TP 260 Gateway board is shipped in a box along with the following items Component Qty TP 260 board sealed in Antistatic bag 1 Trunk Splitter Cables 4 CD Documentation 1 Printed documents 1 If you notice any damages log your observations and immediately report the problem to management so that proper action can be taken A Important If you see any physical damage on the board or packing return board to factory for replacement with remarks 2 Ensure that the antistatic bag seal in which TP 260 Gateway board is packed is not broken 3 Remove the board gently from the antistatic bag 4 Remove the handle from the PCI Board by unscrewing the two screws shown in Figure 18 Figure 18 TP 260 Handle removal Two screws are located at either end of the handle The screw head faces the solder side of the board 5 Record the following board information e Serial
99. ts that make up the Crystal platform Core Services XML This file sets the core service database tables that govern the core services such as alarming logging and licensing 1 of 2 42 Installing and Configuring the S6100 Audio Conferencing Server Configuring the Server Table 3 Configuration Files continued File Format Description Conference Service XML This file sets the database tables that govern the overall conference service License File XML This file contains the license for the Crystal platform and is the format defined by WebLM Process Table Text This file governs the Remote IPC between components The Event Handler Software Media Server and other components in the conferencing engine use this file Gateway Text This file contains the configuration for the AudioCode gateway card It is in the System ini file format defined by AudioCode 2 of 2 Using Meeting Exchange Express Edition as Install Engineer Access the Meeting Exchange Express Edition web pages by pointing the Web browser to http lt ip address gt mx where lt ip address gt is the IP address of the computer where the audio conferencing application is installed This ip address is site specific The system displays the Logon dialog 1 Log in as the Installation Engineer a Email Address initial_installer noemail com b Password Initiallnstaller 2 Select Import Configuration from the Import Utility menu to display the Mee
100. xample http 10 220 10 100 where 10 220 10 100 is the IP Address of the gateway card The browser opens AudioCodes TrunkPack 260_ UN 74 Installing and Configuring the S6100 Audio Conferencing Server Figure 28 AudioCodes TrunkPack 260_UN 4 Gm 9 K This secure Web Sie at 1353521111 requires you to log on Pinasa type the User Nama and Pintsraand that ys uae kor Pert Usm Nara zi Poumo F Sirvo bit poncamad in peas pntsened ket CE e j 19 A o Pr es A Jaami a renos 2111 30 Leda 15 Configuring the Gateway x ik TrunkPack 260_UN 5 Login as Admin with the Password Admin 6 Click OK 7 Click Software Update TIO trtmret ri MStar ra Mero JE auabocodes 34 Wedo Ee oy 9 Marooct OF 2 Acrobat Reader B boots ESTELA 8 Click Software Update Wizard to download the software into the gateway card The browser starts the wizard in this figure H 3 AudinCades Microsoft Intemet Explorer He rdt yew oiak Help Qe O BRE A search Siy Favorites QA Media elo a dd ess KE 1 511135 58 25 111 Quick Setup Proloco Advanc 2 Software Update Wizard Microsoft Internet Explorer guration Status amp Diagnostics Save Configuration Reset TrunkPack 260_UN _ rore x Issue 1 September 2006 75 Integrating an Optional Switched Circuit 9 Click Start Softwar
101. ystem Bios Note This procedure is based on Bios 1 11 if your system contains a later Bios version then the screens may vary Ensure the settings are consistent with this procedure This release requires these BIOS versions e System Bios 1 11 or higher e SCSI Bios MPTBios IME 5 04 06 e Network Bios NetExtreme v 7 6 6 Use this procedure to verify and set the System Bios 1 Ensure that a laptop is attached to the server 2 Power on the server 3 Watch carefully as the system displays the start up screens 14 Installing and Configuring the S6100 Audio Conferencing Server Bios and RAID Settings 4 Wait until you see the Startup menu prompts as shown in the following illustration Startup menu Symmetric Mutliprocessing System Intel Xeon 3 2 GHz 2 Processors Installed 02048 MB Installed Memory Press F1 for Setup Press F2 for Diagnostics Press F12 to select boot device gt gt BIOS Version 1 11 lt lt IBM BIOS c Copyright IBM Corporation 2004 CP 26 5 Press F1 to interupt the startup process to access the Configuration Utility The system displays several informational messages Wait until the system displays the Configuration Setup Utility Menu Configuration Setup Utility Menu Configuration Setup Utility System Summary System Information Devices and I O Ports Date ad Time System Security Start Options Advanced Setup Event Error Logs Save Settings

Restarting the S6100 Audio Conferencing Server

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