Adyen Reporting Manual
Contents
1. e The bank or card commissions which is a percentage and or a fixed fee In some cases these fees also decrease as volume increases Furthermore there might be a minimum number of monthly transactions that will be charged to you or other one off or monthly charges Adyen settles several times per week paying out your transaction amounts minus any refunds and or chargebacks Adyen uses net settlement meaning that all transaction fees as mentioned above are already deducted from your settlement batch The accompanying settlement reports contain a detailed calculation and justification Because the actual fees per transaction depend on the total volume made during a certain month the intermediary amounts deducted from the settlements can vary Slightly from the actual amounts due Only at the end of the month are we able to calculate the final amounts Therefore an invoice always contains two totals the already deducted amounts and the final calculated amounts The resulting difference is settled with your next batch 16 Copyright Adyen B V 2010 payments made easy Reading Your Invoice Invoice Layout Your invoice typically consists of two pages e a header page which summarises last month s transaction fees and commissions and e a detail page with tables for calculated and already deducted amounts as explained above As can be seen in the summary below there is a small difference between the calculated and alre2. payments u made easy Adyen Reporting Manual Version 2 10 Adyen B V payments made easy Table of Contents ugeet le EE 3 tel ue 3 CHANG Ee Le ET E T Logging ll TEE 4 2 Interactive Searching and Filtertmng cc eres ee dees eee aneeaneeaaes 5 Eloge ele 6 e e deiten H 5 RSS E ele Le CH E EE 9 6 Subscription Reporting Details 10 7 Matching Settlements sessir senaia vax eave Kee Goa web da NEE caves EE cess ev anes Ze geE t 11 Settlement Report Columns 12 Settlement Report Line Items Transaction Unesl 13 Settlement Report Transaction Fees 13 Settlement Report Transfer Line 13 FLOW tO Mate EE 13 8 Reading Your INVOICES E 14 HOW to Read our NVOC En eee n a aaa ra EEE AA a EE DEES eG EEE Eee 14 ae ie EI EE 15 9 Reporting Frequently Asked Ouestions cect rere e neste eee eerie eed 18 2 Copyright Adyen B V 2010 payments made easy Introduction Introduction The most important types of reports that Adyen offers are e Interactive searching and filtering in the customer area e Instant reports and graphs in the customer area for viewing or downloading e Subscription reports which are generated periodically e RSS Reports Audience This is a user manual aimed at merchants wishing to run reports in Adyens Customer Area CA pages Changelog Version Date Changes 2 10 12 23 11 Added Deposit and Invoice correction lines to the Settlement Report explanat
3. BanklInstruction Invoice Modification Reference Internal Adyen reference Payment Reference Internal Adyen reference Merchant Reference Your own reference for the transaction Payment Method Payment method used Creation Date The date of the transaction record Copyright Adyen B V 2010 13 payments made easy Matching Settlements Settlement Report Line Items Transaction Lines For every transaction there is a line that describes the status of the transaction and why it was included in the settlement batch for instance Settled or Refunded 33 80 EUR 34 00 EUR Settled Capture 1312402571616622 1312402571616622 10173295 directdebit_NL 2009 04 217T16 18 55Z Settlement Report Transaction Fees This is the line with transaction fees 1 80 EUR EUR Fee MerchantPayout Transaction Fees 2009 04 28T15 01 38Z A transaction fee line is included for each month for which transactions are present in the settlement batch Deposit Correction Line The deposit which Adyen holds on your account is filled with payments processed on the account The deposit is a variable amount which can increase or decrease periodically due to changing of risk figures We place a DepositCorrection in the settlement report which can have a credit or debit amount to reflect the change in deposit amount 218 20 EUR EUR DepositCorrection MerchantPayout Deposit Correction 2009 04 28T15 01 40Z Invoice C
4. 50 Commission Blend ideal EUR 3 348 00 Commission Blend Chargebacks directdebit NL EUR 126 00 Commission Blend directdebit NL EUR 534 40 Commission Blend amex EUR 325 11 Subtotal EUR 7 196 75 Total EUR 8 224 25 Illustration 9 Invoice Details Page 2 Copyright Adyen B V 2010 19 payments made easy Reporting Frequently Asked Questions 9 Reporting Frequently Asked Questions Q Can I receive reports automatically by email A To receive reports by email please implement the desired functionality in your notification listener Adyen offers no support to send reports by email directly This has to be implemented by your integration partner or IT department Q queued a report When will it be available A Usually queued reports will be available within 5 to 10 minutes depending on the queue length Q marked a report as active When will it be available A Subscription reports are generated nightly in batches so if you mark a report as active it will be available the next day 20 Copyright Adyen B V 2010
5. not communicated in a notification When to use if you want to maintain a copy of all available data in your own database or backoffice Payment A report of all status changes on a given day for all payments Hecounting Report When to use if you want to maintain a copy of all available status changes in your own database or backoffice to duplicate the Adyen s accounting system Capture and Lists all capture and refund modifications on a given day Refund Report irrespective of how the modification was initiated This therefore includes auto capture captures refunds through the interface and capture refund modifications The report also lists which user performed the modification When to use if you use modification messages and want to double check the status of your backoffice with Adyen s backoffice Settlement Report Generated on merchant payout usually twice weekly Specifies gross net settlement amounts for captures refunds and if present chargebacks Fee totals and deposit corrections are also specified as well as the amount transferred When to use if you need a full list of all transactions that are present in a settlement For each payment modification on payment the merchant reference and payment reference is specified This should make it relatively easy to reconcile the reports in your backoffice systems Copyright Adyen B V 2010 11 payments made easy 7 Matching Se
6. Reports a Company level TestCompany Report Name Balance Overview Report Exchange Rate Report Four week transaction report Interactive Payment Accounting Report Last week transaction report Map of Europe with the shopper countries in the last 4 weeks Payment Methods used last 28 days Shopper countries used last 28 days Transaction Overview Report Deprecated IMUSLIALIVIT D HISLATIL DEHUI LS When to use e to get a graphical transaction history overview e to get a quick real time balance This section can be reached by clicking on the Reports menu on the left side in the customer area Most reports here are actually real time generated graphs of your transaction history Other reports are available as well which are also real time 1 Notice that reporting depends on a copy of the live database to ensure the highest performance of your transaction processing This copy is usually identical to the live database but could be lagging behind slighly usually not more than a few seconds the so called replication delay You can check this on the home page under Al systems up to date until Copyright Adyen B V 2010 payments made easy Subscription Reports 4 Subscription Reports ADYEN DEMO ACCOUNT Instant Subscriptions 8 Download TestMerchant Configure Subscription Reports for Merchant sign off bookmarks Configure Subscription Reports a Company level TestCompany Name Cancel and Expiry Report Repo
7. ady deducted amounts Furthermore because not all cost items are taxable VAT is only calculated on some of the invoice items Only at the end of each month the transaction fee tiers are fully known therefore the transaction fee amounts may differ slightly The same holds true for the bank card commission rates Summary overview of final calculation Calculated Transaction fees EUR 954 75 Already charged Transaction fees EUR 1 027 50 Calculated Bank Card Commission EUR 7 160 14 _Already charged Bank Card Commission DR _7 196 75 Invoice Total excluding VAT EUR 8 114 89 VAT 19 0 over EUR 954 75 EUR 181 40 Invoice Total including VAT EUR 8 296 29 Total already charged EUR 8 224 25 Still Due amount EUR 72 04 Because of tiered transaction prices only known at the end of the month as well as The VAT is only over taxable other small corrections these amounts Items These include the fixed fee can vary slightly The second page of the per transaction but exclude the invoice contains the full calculation creditcard commissions The resulting amount will be deducted from your next settlement batch Illustration 7 Invoice Summary Copyright Adyen B V 2010 17 payments made easy Reading Your Invoice The second page contains a detail table for the calculated totals The resulting amount in the bottom right cell equals the Invoice Total excluding VAT Specification of final calculation including discount
8. ction This could be a merchant transaction identifier as generated by yourself or an Adyen Payment ID as generated by us In both cases you can link back the settlement report directly to individual transactions using one of these keys We recommend automating this for instance by checking bank statements against settlement records find the TX XT description and batch number and see if the resulting amount equals the amount in the settlement report Then you can walk through the records in the settlement report and mark every transaction in your system accordingly such as settled refunded or chargedback Optionally you can choose to add a field batch number to your transaction table so you can also reverse lookup a transaction Also you could store the settled amount so you know what the costs per transaction have been A fully automated system will leave no room for errors or lost transactions and will make your bookkeeping system 100 correct as far as Adyen s transactions are concerned Copyright Adyen B V 2010 15 payments made easy Reading Your Invoice 8 Reading Your Invoice The invoice that you receive every month contains a full specification of the costs of payment processing for that month How to Read Your Invoice Every regular transaction can include two cost types e Adyen s transaction fees per transaction typically starting at EUR 0 10 per transaction and then decreasing as volume increases
9. ion 2 03 03 22 11 Added information on multicurrency transactions in settlement report 2 02 08 13 10 e Changed screenshots to reflect current default skin look amp feel 2 01 08 10 10 e Added changelog and audience sections e Manual reviewed for English and layout consistency Copyright Adyen B V 2010 3 payments djele made easy 1 Logging In To login to the Customer Area CA use https ca live adyen com for the LIVE environment and https ca test adyen com for the TEST environment Please contact Adyen Support or your account manager if you have problems logging in Logging In Upon logging into the Customer Area you will see a screen similar to the following Instant Reports Interactive Searching RERE PENE Reports Reports dyen Test System Test Syste ean Welcome gavin Login Info You are logged in under the TestCompany Company account Adyen Your last login was on 2010 08 13 12 54 12 CEST Search Tm Feeling Lucky J Search for payments by entering some search terms in the field above e g System Messages amount reference number shopper email etc There are no system messages currently of Transaction History Graph Authorisations Last 24 Hours 380 a 304 Disputes 228 Skins Ee 250 152 Settings Support See EES r PD 500 Fri Sat Sun Mon Tue Wed Thu a last week s week before Transactions System Overview Current s
10. nts made easy Matching Settlements The settlement itself report consists of five sections 1 Column Net Credit Net Debit Currency Gross Credit Gross descriptions Reterence Merchant Referance Payment Method Creation Date one line 2 Transaction details 33 80 EUR 34 00 EUR Settled Capture 1312402571616622 1312402571616622 10 173295 directdebit_NL 2009 04 21T16 18 55Z multiple lines eee 3 Transaction fees 1 80 EUR EUR Fee MerchantPayout Transaction Fees 2009 04 28T15 01 38Z one or multiple lines 4 Corrections 218 20 EUR EUR DepositCorrection MerchantPayout Deposit Correction 2009 04 28T15 01 40Z one or multiple lines 5 Final Payout 1842 21 EUR EUR MerchantPayout BankInstruction TX4313726XT batch 4 MA 2009 04 28T15 01 40Z one line Settlement Report Columns The columns have the following meanings Net Credit A resulting credit amount including any costs Net Debit A resulting debit amount including any costs Currency The three letter ISO currency for the net amount Gross Credit A resulting amount excluding any costs Gross Debit A resulting debit amount excluding any costs Currency The three letter ISO currency for the gross amount Type Refund Settled Chargeback ChargebackReversed or RefundedReversed for transactions Fee DepositCorrection InvoiceDeduction MerchantPayout Group Capture MerchantPayout
11. orrection Line At the end of every month Adyen calculates the final invoice It can be that we have charged too much or too less ie due to tier pricing therefore we book an InvoiceDeduction in the settlement report 600 51 EUR EUR InvoiceDeduction Invoice Invoice 201111000553 2009 04 28T15 01 40Z The Invoice 201111000553 refers to the Invoice number that is present in the Invoice of that month The amount can be on the debit or credit side Settlement Report Transfer Line This is the line showing transfer of funds The Net Debit field 1842 21 in the example is the total amount paid out to your account followed by the currency 1842 21 EUR EUR MerchantPayout BankInstruction TX4313726XT batch 4 MA 2009 04 28T15 01 40Z The text TX4313726XT batch 4 MA in this example would be printed on your bank statement Multicurrency Transactions For each settlement currency a separate settlement report is created If a settlement batch contains transactions in other currencies than the settlement currency then these gross amounts for instance in SEK are converted to the net amount in the settlement currency for instance in EUR To find out which exchange rate has been used please consult the Exchange Rate Report made available daily by Adyen 14 Copyright Adyen B V 2010 payments made easy Matching Settlements How to Match Depending on your implementation you store one or more keys per transa
12. ort Company YCA http password PWD quiet no check certificate https ca live adyen com reports download MerchantAccount YMA REP However when new reports are made available you will receive the regular notification by a HTTPS post or SOAP message to your server just as you receive payment notifications The status code is REPORT_AVAILABLE and the full download URL is included in the notification 8 Copyright Adyen B V 2010 payments made easy RSS Reports Feeds ADYEN DEMO ACCOUNT List New TestMerchant User List Customer Area users Home User Name Sg Associated Accounts Payments amp merchantt Backoffice TestMerchant Reports f Disputes f System users eg Sk he User Name User Type Associated Accounts ws Company TestCompany WebService TestCompany TestMerchant Support S report Company TestCompany Reporting TestCompany rss Company TestCompany RSS User TestCompany TestMerchant HlUsu auvi U NID IJELLUITIYS When to use get real time transaction updates on your desktop follow fraud scores A special type of report is available if you need up to the minute information on your payment traffic refusal rate and fraud scores This report can be inserted in software that is RSS enabled such as mail clients web browsers or dedicated RSS readers There is a separate user for the RSS Report e rss Company yourcompanyaccount The URLs where you can fetch the RSS Feed are the following substitute your me
13. rchant or company account names in the underlined parts e https ca live adyen com reports rss lasttxrss MerchantAccount yourmerchantaccount e https ca live adyen com reports rss lasttxrss Company yourcompanyaccount If you use the Company account the RSS Feed contains all transactions aggregated for the Company Feeds are also present in the customer area When you see the familiar orange RSS icon you can use that to import the RSS feed directly into your browser At present Adyen offers two RSS feeds lasttxrss Number of payments authorised refused and total per hour for the past 24 hours authorisedtxrss Yesterday s and the day before yesterday s total amount authorised per currency number of transactions and average transaction value Copyright Adyen B V 2010 9 payments made easy RSS Reports Feeds More feeds will be added in the future 10 Copyright Adyen B V 2010 payments made easy Subscription Reporting Details 6 Subscription Reporting Details There are several reports available that you can subscribe to These all are highly detailed and offer various views onto your payment data as stored in the Adyen system Payment Report A report of all payments processed on a given day This includes all payments which are authorised refused or ended in error The level of detail is high including fraud scoring bank account information etcetera which are
14. rt of the cancellation and expiry e Capture and Refund Report Report of the captures and refunds Monthly Finance Report Monthly Finance Report Payment Accounting Report Reports on accounting and status char Payment Report Reports on your payments Generated Received Payment Detail Report Reports the details of your payments Settlement Report Reports on the settlement of your tran View more information Illustration 4 Subscription Reports When to use e download daily and monthly reports e download settlement reports This section can be reached by clicking on the Reports menu on the left side in the customer area and clicking on the Subscriptions tab These reports are called subscription reports because you can subscribe to them after which they will be generated periodically for separate retrieval You cannot download reports on this page directly To activate subscriptions on reports please select the desired format and set the Status to active Click on the Save button to keep your settings you will have to do this per report ADYEN DEMO ACCOUNT Instant Subscription amp TestMerchant Download Scheduled Reports for Merchant account geg kmarks Download Scheduled Reports a Company level TestCompany Common Reports File Name Generated Size exchange_rate_report csv 2010 08 12 03 01 05 CEST 4261 bytes exchange_rate_report xmi 2010 08 12 03 01 05 CEST 30824 bytes Reports for MerchantAccount TestMerchan
15. s if applicable see Calculated amounts in Summary Specification Transaction fees Count Description 1 000 Transaction fee 1 1000 4 000 Transaction fee 1001 5000 5 275 Transaction fee 5001 25000 Subtotal Specification Bank Card Commission Turnover EUR 0 1000 EUR EUR 0 0950 EUR 380 00 EUR 4 380 00 EUR 0 0900 EUR This is the result of the final calculation of the transaction fees based on tier and volume discounts Rate Cur Calculated Cur Calculated 100 00 EUR 100 00 474 75 EUR 474 75 EUR 954 75 63 Commission Blend Chargebacks direct debit NL Count Description Turnover Rate Cur Calculated Cur Calculated Scheme fee Visa amp Mastercard 171 783 74 EUR 343 63 EUR 343 63 Commission Markup EUR 0 00 EUR 50 000 00 0 60 EUR 300 00 EUR 300 00 50000 00 Commission Markup EUR 50000 00 EUR 121 783 74 0 57 EUR 694 17 EUR 694 17 250000 00 Interchange Issuing Banks t 171 783 74 EUR 1 481 32 EUR 1 481 32 1 Commission Blend o EUR 7 50 EUR 7 50 6 696 Commission Blend ideal EUR 3 348 00 EUR 3 348 00 EUR 126 00 EUR 126 00 2 672 Commission Blend directdebit NL EUR 534 40 EUR 534 40 44 Commission Blend amex EUR 325 12 EUR 325 12 Subtotal Total If this column contains a and not a EUR 7 160 14 EUR 8 114 89 fixed amount the calc
16. t File Name Generated Size capture_refund_report_batch_120 csv 2009 01 15 03 01 19 CET 207 bytes capture_refund_report_batch_121 csv 2009 01 20 03 01 38 CET 206 bytes Illustration 5 Download Reports Copyright Adyen B V 2010 7 payments made easy Subscription Reports Because these reports are usually generated at night they are only available the next day once activated Once subscribed you can download reports at the following URL substitute your merchant or company account names in the underlined parts e https ca live adyen com reports download MerchantAccount yourmerchantaccount e https ca live adyen com reports download Company yourcompanyaccount To see what the values are for your company and merchant account names look at the left corner of the customer area The top level name is your company account name and under that name are your merchant account names Technical Information The URLs above use plain HTTP authentication and can therefore be used for automated retrieval The username is always report Company yourcompanyaccount and the password can be set under Settings gt Users If you cannot use the in the user name you can use the character instead An easy way to accomplish this from the command line is to use wget YCA means your company account and YMA your merchant account PWD is the password REP is the report name e g payment_report_batch_18 csv wget http user rep
17. ttlements Matching Settlements Payments are settled periodically to your bank account where you will see a statement line like the following 28 04 2010 By 1323 94 782 ADYEN Ad EUR 1842 21 TX4313726XT batch 4 MA The fields have the following meaning e 1323 94 782 is the Dutch Adyen settlement bank account Depending on the country and currency of settlement this number may be different e The payment is originating from ADYEN which is the Adyen Client Management Foundation that receives and settles your payments e 1X4313726XT is the internal Adyen reference and has no direct meaning to the merchant e The batch number batch 4 in this case is the sequence number of the settlement which has started at 1 for the first settlement and incremented at every settlement e MA is the merchant account the settlement is for e 1842 21 is the total amount of the settlement this amount matches the report as described below Batch 4 can be found in Settlement Report number 4 that can be download via the url substitute your merchant account for MA https ca live adyen com reports download MerchantAccount MA settlement_report_batch_4 csv Please note that this report is only generated if it is enabled in the Reports section of the customer area You can also generate it manually after which it will be queued and available within a few minutes 12 Copyright Adyen B V 2010 payme
18. ulation is done on a per transaction interchange plus basis instead of using a fixed blend rate Blend means here that there is a fixed commission either or a fixed amount for all transactions of this kind as opposed to interchange plus based pricing Illustration 8 Invoice Details Page 1 18 Transaction Fees Bank Card Commission Copyright Adyen B V 2010 payments made easy Reading Your Invoice The already deducted table on page 2 of your invoice contains the total charges already deducted from earlier settlements These amounts are also present in the settlement reports so you can verify the charges As they are only estimates of the final charges and don t use a volume tier discount this table is simpler than the calculated table above A fixed amount per transaction is charged during the month as settlement deduction which is corrected as calculated amount in the invoice Specification of amounts already deducted settlement see Already Charged amounts in Summary Specification Transaction fees Count Description ady Charged 10 275 Transaction fee EUR 1 027 50 Subtotal EUR 1 027 50 Specification Bank Card Commission Count Description Cur Already Charged Scheme fee Visa amp Mastercard EUR 343 63 Commission Markup EUR 1 030 79 Interchange Issuing Banks EUR 1 481 32 Commission Blend EUR 7
19. ystem time 2010 08 13 13 15 44 CEST Backoffice up to date till 2010 08 13 13 15 03 CEST Illustration 1 Dashboard Most reports can be accessed through the Reports menu option Interactive searching and filtering can be done through the input box at the top right of the screen 4 Copyright Adyen B V 2010 payments made easy Interactive Searching and Filtering 2 Interactive Searching and Filtering Page 1 clear all EE as CSV R yount method fraud S M EUR 1 00 visa Authorised 60 60 EUR 1 00 visa Authorised 60 60 EUR 1 00 visa Authorised 60 60 Illustration 2 Interactive Searching For Payments When to use finding single transactions locating customer history finding patterns visually The most important way to find back detailed information about transactions is to search in the customer area When you select Payments from the left side menu there are various options to filter and search A very powerful search function can be found under lt search for payments gt in the top right corner Here you can search for fraud scores email addresses order amounts the last four digits of a card number and much more Click on help in this screen to find out more Copyright Adyen B V 2010 5 payments made easy Instant Reports 3 Instant Reports adyen Test System Test Syste Ware Teserchant Available Instant Reports for Merchant ac ookmarks Available Instant
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