here to our Service Manual Part #2
Contents
1. Then bring this customer to the attention of the manager Note the job number customer name and description of problem and give to the manager Note in the system job field notes that you have informed the manager about this customer including your initials and date How the chemicals work e This service has an immediate effect when spiders come into contact with it It attacks the spider s nervous system e The Technician will target any live spiders sighted during the service and the chemical applied to cracks and crevices will affect any spiders in these places e The service works on active spiders at the time of the service e However the house is not protected against new spiders coming in e That is why it is important to remove any new webs as soon as they are sighted Page 14 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest SILVERFISH Benefits e Pre inspection of the inside and outside of the house prior to the application of the service to ensure the best results as your service will be tailored to your environment and needs as well as discuss the service with you e The areas serviced are the roof and inside the house where accessible e Safe especially for children and pets e No need to leave the home during the service e For a thorough and effective service the Technician may require some cupboards to be emptied He will advise you on the day during hi2. Years above the Rest What the Technician will do As all homes are individual the Technician will discuss the service tailored to your home on the day of the service The following is a general description of the Marz Attack cockroach service Inside e The kitchen bathroom and laundry will be serviced as well as any other rooms you are experiencing a problem in e In these areas the Technician will apply a gel which is placed where you and your family will not come into contact but where the cockroaches live and breed e The gel is placed in cupboards and hinges and electrical equipment as the cockroaches love these warm places e He may also carry out a liquid application but he will discuss this with you on the day once he has carried out his pre inspection of your home The Roof e The Technician will apply a dusting powder in this area if there is no insulation He will take into consideration any open airways into the home so that all dust applied is retained with the roof area Under the House e Depending on access and conditions within this area the Technician may carry out a powder or liquid application He will discuss this with you on the day once he has carried out his pre inspection of your home Outside e Infested areas will be serviced with a spray application by the Technician The common active areas include garden sheds garbage storage areas and fence railings Page 6 MARZ ATTACK CUSTOMER SE
3. also reduce the likelihood of ants trailing onto house in the first place Under no circumstances should mulched chipped garden beds be built against the walls as these may harbour many pests including ants cockroaches silverfish and termites Page 9 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest What the Technician will do As all homes are individual the Technician will discuss the service tailored to your home on the day of the service The following is a general description of the Marz Attack ant service Inside e Serviced if activity is found The Technician will discuss how this area will be serviced on the day The Roof e The Technician will apply a dusting powder in this area if there is no insulation He will take into consideration any open airways into the home so that all dust applied is retained with the roof area Under the House e Depending on access and conditions within this area the Technician may carry out a powder or liquid application but he will discuss this with you on the day once he has carried out his pre inspection of your home Outside e Infested areas will be serviced with a spray application by the Technician The common active areas include garden sheds garbage storage areas and fence railings Page 10 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest When to book a re do Ask
4. attack This can be recommended by the Technician even when activity has not been located at the time of inspection Exterra Termite Interception and Baiting System The first step in the baiting process is the placement of specially designed Exterra Stations at carefully selected points in the ground around the outside of your building and when necessary inside and above ground Termites that find the stations begin feeding in the station Even a few termites in a station is sufficient to start the baiting process Bait is added to the station after termites are found feeding with little or no disturbance at all The slow but not too slow speed of action of the termite bait makes it a successful termite baiting option The colony is unable to learn to avoid eating the bait because they can t connect the death of more and more colony members with the consumption of the bait Termites simply cannot resist the bait which leads to the colony s quick demise Too bad for them but good for you and your home Safe for you and your family Less toxic than table salt Environmentally safe Page 25 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest PRE PURCHASE INSPECTION Have you determined whether the customer requires a pre purchase inspection or a termite inspection Is this inspection for your current home Benefits All accessible areas of the home are inspected inc
5. property When entering a pre purchase inspection for a new customer firstly find out who the person is who is requesting the inspection and paying for the service It is this person s details you will enter in the customer details screen of the system If this person is not going to be on site at the time of the inspection payment must be organised with your manager prior to the inspection being done Cheque sent in advance to the office Cheque to be picked up on the day of inspection Enter in job note the pick up address Credit card details taken over the phone and authorisation is obtained The person currently living in the property will be your contact this is the person you need to speak to regarding scheduling the inspection and ring for time confirmation Make sure that you have the address of the property where the inspection is to be carried out This will be the service address and in most cases be different from the address of the person organising and paying for the pre purchase inspection Enter this address into the properties folder Make sure that all parties concerned are given the details of the scheduled day for the inspection but the time confirmation must be done with the contact person at the service address Page 27 MARZ ATTACK CUSTOMER SERVICE 05 11 14
6. For Peace of Mind Marz Attack Light Years above the Rest MARZ ATTACK SERVICES MANUAL Cockroaches Ants Spiders Silverfish Termites MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest MARZ ATTACK 12 MONTH GUARANTEE To ensure Marz Attack customers are satisfied with the service that they have paid for e We encourage our customers to let us know if they are dissatisfied if they are we find a solution to their problem Our priority is to satisfy our customers If they are not satisfied then what can we do to ensure they are satisfied with Marz Attack s service your service e The Marz Attack guarantee is for 12 months this applies to all services unless stated otherwise in this manual Eg Ant Spider Bed Bug services to name just a few as well as some termite treatments Important points to remember when qualifying re do s The first thing you always do is LISTEN to the customer Why we ask the customer to wait 14 days before booking a re do How the products work Unless stated otherwise for specific pests e The products used to control the pests are effective as they work over a period of time e The pest that comes into contact with the chemical transfers it to other pests through transportation to the nest or being eaten by other pests You could say that the chemicals have a kind of domino effect and keep on working e Some chemicals can even affect the of
7. RVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest The Cockroach Service The cockroach service is a baiting system designed to kill any cockroaches present and continue to kill new cockroaches as they either hatch from hidden egg cases if present or arrive from outside sources Allow up to two weeks for eggs to hatch and nymph activity to cease The system relies on the absence of other food sources crumbs spillage etc to be effective as it is a food based gel attractive to cockroaches low toxic to humans The treatment does not prevent adult cockroaches from entering the premises If this happens it will only be a short period of time before the cockroach contacts one of the products in a treated area and dies usually within 24 hours If a definite harbourage is found with numerous nymphs baby cockroaches then re treatment of the infested area is justified When to book a re do Ask the customer to describe the problem they are having e Do not book a re do until 14 days after the original service e f customer sights a lot of lively cockroaches when lights are turned on or during the day in open areas e When a customer calls for a 2nd re do book the service in Then bring this customer to the attention of the manager Note the job number customer name and description of problem and give to the manager Note in the system job field notes that you have informed the manager about this custo
8. RZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest WHEN THE PEST IS NOT KNOWN Do not try and identify the pest over the phone or make recommendations on dealing with the pest This is the Technician s job Your job is to sell the Technician When a customer does not know what pest they are having a problem with the best service we can offer is Benefits The Technician will come out to their home as he needs to see the pest to identify it he cannot identify the pest over the phone He will then identify the pest and carry out the appropriate service to control the pest The Technician will also advise where possible what attracted the pest to their home and make recommendation on making their home less attractive to the pest Fully accredited Technician to carry out the service Marz Attack will call you the day before to confirm the arrival time of the Technician This is all you can discuss with the customer because the service to be carried out is not known Booking the service When booking the service in the system choose any pest to bring up the price then in job notes put the following Pest Unidentified Please Identify And Service Accordingly add your initials and date You can add other information you think is relevant Page 4 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest COCKROACHES Benefit
9. above the Rest SPIDERS Benefits e Pre inspection of the inside and outside of the house prior to the application of the service to ensure the best results as your service will be tailored to your environment and needs as well as discuss the service with you e The roof inside outside and under the home are serviced where accessible e Safe especially for children and pets A spot treatment will be used if required e Not disruptive to the customer no need to empty cupboards or leave the home during the service e No odour left from the service e Recommendations by the Technician on how to avoid making your home attractive to spiders e A fully accredited Technician carries out the service e Marz Attack will text you the day before if needed to confirm the arrival time of the Technician e To replace the air borne sprays in cupboards etc the Technician will use a paste which is very important for people with respiratory problems e The Technician will target any live spiders sighted during the service and the chemical applied to cracks and crevices will affect any spiders in these places The roof area is targeted if there is no insulation as the service will kill off insects which the spiders feed on The service works on active spiders at the time of the service however the house is not protected against any new spiders coming in This is because spiders web from one area to another and are easily transported from outs
10. activity one year but there may be the next year You never know The Technician will give you up to date advice on how to make your home less attractive to termite attack based on your home and its surroundings Having a regular service can save money as if activity is detected early treatment costs will be minimal The Technician does use conventional methods such as tapping of timbers but it is only the qualified professionals like the Marz Attack Technicians that know what the different sounds mean and can detect the slightest difference in sounds from one timber to another In addition to this moisture meters thermal imaging cameras etc are also used to detect termite activity Having a regular inspection and getting the all clear or being alerted to risk of attack or even catching activity early will give you peace of mind Page 19 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest TERMITE INSPECTION Have you determined whether the customer requires a termite inspection or pre purchase inspection When discussing this service emphasise the inspection not the quote Benefits All areas are inspected including roof inside outside and under the house where accessible as well as yard fences and trees Also anything within 50 meters of their home within their boundaries All Marz Attack Inspectors have been trained in termite inspection timber technology and buildin
11. attention of the manager Note the job number customer name and description of problem and give to the manager Note in the system job field notes that you have informed the manager about this customer How the chemicals work The chemical applied will immediately affect active Silverfish Chemical remaining in the cracks and crevices serviced will affect Silverfish as they come into contact with the chemical Silverfish mainly live and breed in the roof area hence the main part of the service is done in this area by powdering which will affect active and new born Silverfish Page 16 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest TERMITES When a customer wants a termite treatment without an inspection because they have found the activity Reasons why Mars Attack carry out an inspection before a treatment is done If a customer has sighted live termites ask them not to disturb them as they will move to another location and make detection and treatment difficult A thorough inspection lays the foundation for a proper treatment Activity found may not be the only activity an inspection will locate all current activity There are many different types of termites and different types can be active in different areas of the home If termites are found in the yard or a tree it might be one specific type however there may be a possibility of a different type of termite active som
12. bstructed areas Reasons for non accessibility All areas where evidence of activity is found Type of termites found D Pl ee Ie Current situation of ventilation and drainage under the house as poor conditions can attract termites 7 Potential of damage the activity can cause this can be moderate moderate to extensive or extensive This will be identified in the report by the Technician If and where a termite nest is found The extent of termite damage found in your home This will range from moderate to extensive 10 The conditions of the ant caps under the house will be reported 11 The drainage and ventilation conditions will also be reported by the Technician 12 Risk areas where termite attack may occur and 13 Degree of risk of termite attack to the home from moderate to high e The advice you receive will be beneficial as you will know where you home is at risk from termites and how to make your home less attractive to termites in the future e The Technician will sit down with you after the inspection and go through the report with you in detail Page 22 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest e All Marz Attack Inspectors will only recommend treatment preventative methods when termite activity is found or if your property is in risk of termite attack The treatment preventative method recommended will be decided on what will be the most effect
13. e valid for 30 days After this a new inspection is generally required as the activity and damage has to be reassessed and quoted If the customer has activity in a treated area we will send the Technician back out within 6 months of the initial treatment If a customer calls within 6 months after the inspection and has sighted termite activity we will send the Technician back out to look the activity and quote for the recommended treatment If activity is found by the customer away from the treated area the Technician will come out and quote for the recommended treatment in that area There will be no charge for the visit Page 21 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest TERMITE INSPECTION Have you determined whether the customer requires a termite inspection or pre purchase inspection Benefits e All accessible areas are inspected including the roof inside outside and under the house where accessible yard fences and trees within 50 meters of the building with the boundaries of the property e f the Marz Attack Inspector is unable to gain access to an area he will recommend solutions on how to gain access to enable him to inspect the area that may be at risk to termite activity e The Marz Attack Inspector will provide you with a detailed report which is in compliance with the Australian Standards e The report covers Areas inspected Non accessible and o
14. eace of Mind Marz Attack Light Years above the Rest What the Technician will do As all homes are individual the Technician will discuss the service tailored to your home on the day of the service The following is a general description of the Marz Attack Silverfish service Inside e Infested areas will be serviced using a liquid chemical application The Technician will use a fine nozzle in the cracks and crevices of the infested areas to avoid any excess chemical e Due to the method of the application the Technician may request for some cupboards or wardrobes to be emptied to gain access to the infested areas He will determine this after carrying out his pre inspection on the day of the service The Roof e The Technician will apply a dusting powder in this area if there is no insulation He will take into consideration any open airways into the home so that all dust applied is retained with the roof area When to book a re do Ask the customer to describe the problem they are having e Do not book a re do until 7 days after the original service e The sighting of live Silverfish requires a re do to be booked e Recommend to the customer that any paper linings used in draws or cupboards should be removed as these are an attractive food source for Silverfish e Excess paper stored in any area is also a breeding ground for Silverfish e When a customer calls for a 2nd re do book the service in Then bring this customer to the
15. entify where they are coming from If a nest is located in the roof area the Technician will advise you of further steps that may need to be taken to gain access before this area can be service Marz Attack s 3 month Free Service Period Marz Attack wants to ensure that you are satisfied with the service you receive So if you are not satisfied in any way with your Marz Attack service we ask you to let us know so that we can attend to any concerns Please do not hesitate to call 4789 1737 Page 8 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest The Ant Service The ant service is designed to kill nests of ants trailing inside the house by using a baiting system non toxic to humans Ants are attracted to food based baits carrying some of it back to the nest where it is fed to the colony and eventually the colony will die Reduction of alternative food sources spillage crumbs etc is required for this treatment to be effective Outside the home ant nests and trails are individually treated with insecticides and a treated zone is provided around the house This treatment is slow acting and allows ants to trail over treated area repeatedly until enough product is picked up to reduce numbers in the yard in close proximity to the house Keeping grass against house trimmed back not allowing garden beds to contact walls and keeping all trees and shrubs trimmed away from walls will
16. ewhere else on the property Marz Attack carries out a thorough termite inspection prior to recommending any treatment for the above reason From a thorough inspection the Marz Attack Inspector can determine the most effective and safest treatment suitable to the specific problem within the specific property Marz Attack provides a thorough service from the initial inspection to the treatment of activity found and then a follow up inspection is done to ensure that the treated activity has been effective It is only when a thorough inspection is carried out that a customer will know the extent of activity and the best treatment suitable to control the active termites in their home The inspection is payable on the day Discuss the termite inspection with the customer Page 17 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest If a customer enquires about preventative termite services The initial preventative method used by Marz Attack is regular inspections which will always detect risk or damage in the early stages That is why Marz Attack calls you every year to book your inspection in as it is a form of prevention from termite attack Other preventative methods used by Marz Attack are Chemical Barriers e This is where the Technician drills and trenches around the perimeter of the house this method usually lasts approximately 5 8 years depending on the chemical If the cust
17. fspring It s these reasons that customers may not see a change straight away and may request a re do before the 14 day waiting period e So when a customer rings within the 14 day period explain why we ask them to wait until after the 14 days It is part of the Technician s role to tell the customer how the services work If this was not done on the day of the service for some reason Explain the above to the customer so they understand what is happening to the pests in their home When a customer does call requesting a re do under 14 days record that you discussed the above with the customer in the job notes field with your initials and date When booking a re do in do not offer today or tomorrow but the following day If a customer called Monday you would offer Wednesday If the customer is very upset then today or tomorrow can be offered if the Technician is free Please note the Technician that did the initial job must also do the re do Page 1 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest Which calls should be referred to the supervisor or manager e When acustomer calls for a 2nd re do book the service in Then bring this customer to the attention of the manager Note the job number customer name and description of the problem and give to the manager Note in the job field notes that you have informed the branch manager about this customer e f a customer ca
18. g construction You will receive advice on how to reduce the risk of termite attacks in and around your home The service advice you receive will be beneficial as you will know where you home is at risk from termites and how to make you home less attractive to termites The Marz Attack Inspector will provide you with a detailed report which will include any activity found The report is in compliance with the Australian standards The Technician will sit down with you after the inspection and go through the report with you in detail Marz Attack Inspector will only recommend treatment when termite activity is found If the Technician finds that your house or property is in a high risk area then he will recommend preventative methods most suitable to your environment If activity is found the Technician will quote and advise on the best method of treatment to obtain the best results Marz Attack Inspectors use the latest equipment to aid them in the detection of activity or risk of activity Page 20 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest Marz Attack s Guarantee not to be discussed unless asked for If a customer is dissatisfied with their Marz Attack service we encourage them to let us know by calling 4789 1737 If the customer was not satisfied with the inspection or an area was not inspected we send the Technician back out Termite treatment quotes ar
19. ide the house to the inside such as bringing in the washing off the line Marz Attack s 12 month Free Service Period Marz Attack wants to ensure that you are satisfied with the service you receive So if you are not satisfied in any way with your Marz Attack service we ask you to let us know so that we can attend to any concerns Please do not hesitate to call 4789 1737 Spiders Spiders are spot treated inside the home and a complete crack and crevice service provided outside Allow one week after service for interior webs to dry out and then remove Regularly remove new webs as they appear treatment does not prevent spiders from entering the home as it is low toxic and has to be directly applied to spiders to be effective External service is designed to reduce the number of spiders generally and so make maintenance easier Page 12 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest What the Technician will do As all homes are individual the Technician will discuss the service tailored to your home on the day of the service The following is a general description of the Marz Attack spider service Inside e The Technician will spot treat any live spiders inside the home He will cover all rooms e He will ask you to remove any webs one week after the service The Roof e The Technician will apply a dusting powder in this area if there is no insulation He will take i
20. ive for you home They will also take into account the safety factor for example if the activity is found where there may be human contact the Technician will use a treatment which is safe for you and your family e Marz Attack Inspector use conventional methods of detecting termite activity such as torch screwdriver and probing tool which he uses to listen to the timbers around the home Moisture meters thermal imagery cameras and Borescopes are other forms of monitoring equipment used to thoroughly inspect your home e t is recommended that a regular termite inspection is carried out so the home owner has peace of mind that their home is monitored against the attack of termites and if activity is found action can be taken before major damage occurs Page 23 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest TERMITE TREATMENTS Inform the customer that the Technician will discuss all treatment methods on the day of the inspection The Technician will discuss the recommended treatment that best solves your termite problems It can be a combination or one of many different methods that are now available Dusting e The Technician will apply a fine dust into all damaged timbers and nest sites if the nest can be located e When Termidor dust is used the Technician takes all precaution when applying this It is actually placed inside the damaged timbers where no human contact i
21. lls concerning damage to their home caused by a Technician this call is to be referred directly to the Manager What happens after 12 months e A new service should be sold to the customer Page 2 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest IMPORTANCE OF HAVING A REGULAR SERVICE e Having a service done on a regular basis will maintain the pest control system that was originally put in place e t reduces the risk of having another major infestation in your home e t reduces the risk of a pest infestation causing health and hygiene problems e The regular service will continue to control the common pests in your home e Ongoing recommendations from the Technician who can tell you how to avoid attracting the pest in the future e When the Technician carries out a regular service he is also looking for other pest problems that may cause you problems in the future or let you know the risks of attracting other pest infestations e You will always know what pest problems you have or may have in the future e t is advantageous to have one company maintain the pest control in your home as they know your individual home and past pest problems that you may have had e Because Marz Attack wants to ensure you are satisfied with your service we offer a 12 month Free Service Period Except Ant and Bed Bug services to name just a few as well as some termite treatments Page 3 MA
22. luding the roof inside and under the house yard and fences The report will include the current condition of the property and areas likely to cause infestation and past problems if any Marz Attack can organize the inspection with the agent The report can be obtained 24 48 hours The inspection is carried out by a fully accredited Marz Attack Inspector The Marz Attack Inspector will look for wood decay and evidence of borers and termites Notes for telemarketers Payment is to be organised with the manager As it maybe linked with another contractor What is a Pre Purchase Inspection This inspection is totally different from the regular termite inspection It is a full timber pest inspection Subterranean termites Borers and Wood Decay which is carried out before a property is sold The report will cover all past and present activity damage and treatment of all timber pests Subterranean Termites Borers and Wood decay as well as any future risk of timber pest infestation Page 26 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest Who is the customer This inspection is not always organised by the current owner of the property In most cases it is the potential buyer a real estate agent or in a lot of cases a solicitors office Vendor Is the owner of the property Tenant s the person renting the property from the VENDOR Purchaser s the potential buyer of the
23. mer followed by your initials and date How the chemicals work The service may take up to 14 days to have the full effect The reason for this is that the cockroaches themselves pass the chemical on as they eat other dead cockroaches All chemicals are placed where the cockroaches live and breed which speeds the effectiveness of the service up Page 7 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest ANTS Benefits Pre inspection of the inside and outside of the house prior to the application of the service to ensure the best results as your service will be tailored to your environment and individual needs as well as discuss the service with you The roof outside and under the home are serviced where accessible The inside will only be serviced if there is evidence of activity and the Technician will discuss the method used on the day of the service Safe especially for children and pets Not disruptive to the customer no need to empty cupboards or leave the home during the service No odour left from the service Recommendations by the Technician on how to avoid making your home attractive to ants A fully accredited Technician carries out the service Marz Attack will text you the day before if needed to confirm the arrival time of the Technician The Technician will carry out an inspection of the inside and outside of the home to find track the trail of ants and id
24. nto consideration any open airways into the home so that all dust applied is retained with the roof area This is done to kill off insects in the roof which the spiders may feed upon By removing the food source the risk of spiders living and breeding in this area is reduced Under the House e Depending on access and conditions within this area the Technician may carry out a powder or liquid application but he will discuss this with you on the day once he has carried out his pre inspection of your home Outside e Using a small thin nozzle the Technician will spray where the spiders live and breed Areas include eaves window and door frames as well as any cracks and crevices where spiders are active Page 13 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest When to book a re do Ask the customer to describe the problem they are having e Do not book a re do until 7 days after the original service e Book if there are a lot of new webs outside or inside the home e t is recommended to customers that they remove new webs as they appear as this discourages the spiders from setting up their home as breeding areas e f 1 or 2 spiders are sighted this does not constitute a re do e Due to the nature of the pest they can come from anywhere and start to build new webs It is the removal of the webs that deter them e When a customer calls for a 2nd re do book the service in
25. omer has a regular 12 monthly inspection then the warranty can go year to year depending on the termites in the area Exterra Termite Interception and Baiting System e The first step in the baiting process is the placement of specially designed Exterra Stations at carefully selected points in the ground around the outside of your building and when necessary inside and above ground e Termites that find the stations begin feeding in the station Even a few termites in a station are sufficient to start the baiting process e Bait is added to the station after termites are found feeding with little or no disturbance at all e Termites simply cannot resist the bait which leads to the colony s quick demise Too bad for them but good for you and your home e Safe for you and your family e Less toxic than table salt e Environmentally safe Page 18 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest Why have a termite inspection every year Because termites can cause so much damage in a small amount of time Marz Attack wants to make sure that your home is checked on a regular basis It is a form of protection for your home as the Technician is not only looking for active termites but risk areas that may attract termites to your home If you wait until you see active termites you do not know how much damage has been caused before they became visible There may not be any
26. s Pre inspection of the inside and outside of the house prior to the application of the service to ensure the best results as your service will be tailored to your environment and needs as well as discuss the service with you The areas serviced are the inside outside and under the home where accessible Safe especially for children and pets Not disruptive to the customer no need to empty cupboards or leave the home during the service No odour left from the service Recommendations by the Technician on how to avoid making your home attractive to cockroaches A fully accredited Technician carries out the service Marz Attack will text you the day before if required to confirm the arrival time of the Technician To replace the air borne sprays in cupboards etc the Technician will use a gel which is very important for people with respiratory problems The gel will be placed where you or your family will not come in contact with it But applied where the cockroaches live and travel and is very effective in controlling cockroach infestations Marz Attack s 12 month Free Service Period Marz Attack wants to ensure that you are satisfied with the service you receive So if you are not satisfied in any way with your Marz Attack service we ask you to let us know so that we can attend to any concerns Please do not hesitate to call 4789 1737 Page 5 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light
27. s possible e How the dust is applied is very individual to the activity in the home The Technician will explain in detail how he will treat the activity once he has completed his thorough termite inspection e Dusting is an effective way of also attacking an active nest Because the termites take the dust back to the attacking nest where the Queen will come into contact with the dust and die Once the Queen is dead the nest will die off as there will be no further reproduction Liquid Application e Where the Technician decides that dusting will not deliver the desired results he will apply a liquid chemical to or around the active area e There is the possibility that other nests may be in the area of your home this is where the Technician may recommend a baiting program e There are numerous chemicals that the Technician can choose to use depending on the environment of the home the soil around the home and some of these chemicals are legal to use in some areas of Australia and not in others So the Technician will discuss with you at the time of quoting what chemical he will use for your specific treatment Page 24 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years above the Rest Monitoring The following are monitoring methods they do not kill the termites treatment will be required when activity is found Recommended to Marz Attack customers whose homes are in high risk areas to termite
28. s pre inspections If a customer has a concern about this if they Know the cupboards that are having the problem if they prefer they can empty these prior to the Technician s arrival Please do not encourage the customer to empty all cupboards as this is the Marz Attack way e Recommendations by the Technician on how to avoid making your home attractive to Silverfish e A fully accredited Technician carries out the service e Marz Attack will call you the day before to confirm the arrival time of the Technician Marz Attack s 12 month Free Service Period Marz Attack wants to ensure that you are satisfied with the service you receive So if you are not satisfied in any way with your Marz Attack service we ask you to let us know so that we can attend to any concerns Please do not hesitate to call 4789 1737 Silverfish The silverfish service is designed to prevent the spread of silverfish from infested areas to non infested areas by providing a residual surface chemical and insect growth regulator barrier Silverfish may still be found in untreated areas such as cartons of books papers etc Once disturbed silverfish may leave these areas and come into contact with insecticides and then die thus preventing them from breeding and spreading If silverfish are present in drawers cupboards etc paper linings should be removed and discarded and cupboards should be cleaned Page 15 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For P
29. the customer to describe the problem they are having e Do not book a re do until 14 Days after the original service e Book if a customer sees a trail of live ants inside the house or paved areas e f the customer calls within 14 days of having the service done ask them to wait until the 14 day period is up Explain the reason for this to the customer e f gel or granules have been used ask the customer to monitor the progress for 30 days as these chemicals progressively work on controlling the ant problem e Check job notes field to see if either of these chemicals have been used before qualifying a re do e When a customer calls for a 2nd re do book the service in Then bring this customer to the attention of the manager Note the job number customer name and description of problem and give to the manager Note in the system job field notes that you have informed the manager about this customer How the chemicals work The service may take up to 14 days to have the full effect The reason for this is that the ants themselves transport the chemical to the nest areas The chemical used outside the house is made up of minute balls of chemical which the ant picks up on its body When the ant gets back to the nest the condition in the nest warm and moist cause the balls of chemical to explode hence the nest is now affected by the chemical Page 11 MARZ ATTACK CUSTOMER SERVICE 05 11 14 For Peace of Mind Marz Attack Light Years
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