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HP Designjet T1100/T1100ps/T610 - service-repair

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1. Service Manual HP Designjet z T1100 T1100ps T610 invent T1120 T1120ps Printer Series Version 6 March 19 2009 For HP Internal Use Only Copyright HewlettPackard Company 2009 This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Version 6 March 19 2009 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Content Management Department Barcelona Division Hewlett Packard Espanola S A Avda Graells 501 08190 Sant Cugat del Valles Spain WARNING The procedures described in this manual are to be performed by HP qualified service personnel only Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions Ensure that the ac power outlet mains has a protective earth ground terminal Disconnect the Pr
2. formation necessary to test calibrate and service HP designjet T1100 Printer 24 inch Model Q 6683A HP designjet 7100 Printer 44 inch M odel Q 6687A HP designjet 71100ps Printer 24 inch Model Q6684A HP desiqajet T1100ps Printer 44 inch M odel Q 6688A HP qasignjet T610 Printer 24 inch M odel 06711A HE designjet T610 Printer 44 inch M odel 06712A HP designjet T1120 Printer 24 inch Model CK837A HP designjet T1120 Printer 44 inch M odel CK839A HP designjet T1120ps Printer 24 inch M odel CK838A HP designjet T1120ps Printer 44 inch M odel CK840A NM NH HK Z NM NM EHEHE E For information about using these printers refer to the corresponding User and Quick Reference Guides Readership The procedures described in this Service M anual are to be performed by HP Certified service personnel only Part Numbers Part N umbers for Printer options accessories and service parts are located in Chapter 5 Parts and Diagrams on page 5 l Conventions Any text that uses the blue underlined format except this one is a link that directs you to the page number of the reference If you are viewing the document as a pdf you can click on that link to be taken there directly ra Using the Front Panel 1 3 G eneral Troubleshooting 1 4 Introduction 1 4 Troubleshooting System Error Codes 1 4 Performing a Service Test on a failed Assembly 1 4 Performing the N ecessary Service Calibrations 1 4 The Front Panel is blank 15 Solv
3. ing Print Q uality Problems 15 The Printer does not Power ON 15 The Printer Continuously Rejects Printheads 1 5 Cover Sensors are not W orking 1 5 The Line Sensor has Problems Detecting Media 1 5 Banding at variable extreme environmental conditions 16 Worm marks on HP Coated media with light area fills 1 6 Solving M edia Handling Problems 1 7 Print guality troubleshooting 19 Print O uality Troubleshooting Actions 19 The Service Image O uality Diagnostic Print 1 9 Reading the Diagnostic Print Results 1 11 Diagnostic Part 1 Printhead Reliability 1 11 Diagnostic Part 2 Printhead Alignment 1 12 Diagnostic Part 3 Printheads amp Paper Advance 1 13 The Advanced Diagnostic Prints 1 15 Reading the Advanced diagnostic Print Results 1 16 Troubleshooting Print Q uality Problems 1 24 Print Q uality General Advice 124 Horizontal Lines Across the Image Banding 1 75 Lines are Missing Too Thin or Too Thick 128 Problems with Stepped Lines 127 Lines are Printed Double or in Wrong Colors 127 Lines are discontinuous 128 Lines are Blurred Ink Bleeds from nes 128 Problems with Graininess 1 29 Paper is not Flat 129 Ink marks on the paper 1 30 Horizontal smears on the front of coated paper 1 31 Ink marks on the back of the paper 1 31 Problems with the Edges of objects 1 32 Stepped or not sharp 1 32 Darker than expected 1 32 Black and white prints do not look neutral 1 32 Horizontal lines at the end of a cut sheet print 1 32 Vertical lines of different c
4. inter from the power source prior to performing any maintenance Prevent water or any other liquids from running onto electrical components or circuits or through openings in the enclosure Electrostatic Discharge Refer to the beginning of Chapter 4 of this manual for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge Safety Symbols General definitions of safety symbols are given immedia aly after the table of contert WARNING The W arning symbol calls attention to a procedure practice or the like which if not correctly performed or adhered to could result in personal injury Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met CAUTION The Caution symbol calls attention to an operating procedure practice or the like which if not correctly performed or adhered to could result in damage to or destruction of partor all of the product Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met ta 1 Troubleshooting 2 System Error Codes 3 Service Tests and Utilities 4 Service Calibrations 5 Parts and Diagrams 6 Removal and Installation 7 Preventive Maintenance For information about Using this Manual please refer to the next pace HP Designjet T Series Service M anual mesom O MA Using this Manual Purpose This Service M anual contains in
5. nk Cartridge Into the Printer 1 53 You Cannot Insert the Printhead Into the Printer 1 53 The front panel says to reset or replace a printhead 153 Maintaining and Cleaning the Printheads 1 54 Clean the printheads 1 54 Flex Contacts Cleaning Tool 1 55 HP Designjet T Series Service M anual 12 CD rut toto a Shown below is an example of what you might see if you have problems with the paper not using flat Corrective Action 1 Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software You can verify the paper type selected through the Front Panel Main M enu Paper menu View loaded paper 2 Try using a heavier paper type W hen printing dense colors it is recommended to use HP Heavyweight Coated Paper or HP Super Heavyweight Coated Paper Ink marks on the paper This problem may occur for several different reasons
6. olors 1 32 W hite spots on the print 1 33 HP Designjet T Series Service M anual 1 1 ta Problems with Color Accuracy 1 33 O utput O nly Contains a Partial Print 1 34 Problems with Image Clipping 1 34 Some objects are missing from the printed image 1 35 A PDF file is clipped or objects are missing 1 35 Print O uality Troubleshooting W izard 1 35 Ink Supplies Troubleshooting 1 39 Introduction to ink supplies 1 39 W hat are Ink Supplies 1 39 Ink Cartridges 1 39 Available Ink Cartridges 1 40 Pintheads 1 40 Available Printheads 1 41 General Information About the Ink Supplies 1 41 General Precautions W hen Handling Ink Supplies 1 41 W hen Should You Replace the Ink Supplies 1 42 Ink Cartridge Levels Information and Replacement 1 42 Ink Cartridge Levels 1 42 View Ink Levels Direct Access Key 1 42 View Ink Levels from the ink menu 1 42 O btaining Ink Cartridge Information 1 42 The printer consumes more gray ink ink than M C or Y 1 44 Changing an Ink Cartridge 1 44 Printhead Information Replacement and Alignment 1 46 O btaining Printhead Information 1 46 Changing a Printhead 1 47 Aligning Printheads 1 49 Reinsert Printheads Procedure 1 49 Image Q uality Maintenance Procedure 1 49 Scanning errors during alignment 1 50 Ink Cartridge and Printhead Status Messages 1 50 Ink Cartridge Status M essages 1 50 Printhead status messages 1 51 Printhead Error Codes 1 51 Solving Ink Supplies Problems 1 53 You Cannot Insert the I

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