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1. Solution ID TAUS0802400EN Solution Usage Description How many fonts can be downloaded and stored Solution The machine can store 1000 or fewer fonts downloaded fonts and resident fonts The machine has 217resident fonts thus only782fontscan be Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 23 bizhub 282 Miscellaneous downloaded lt is strongly recommended though thatall 782 fontsare NOT downloaded SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900586EN Solution Usage Description Users Guides Solution Attached are the Users Guides for the bizhub 222 282 362 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Toaccess the PDFsusing WinZip WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened lIt is recommended to download the ZIP and open from the local computer to view The guides available are User s Guide Printer Operations User s Guide Fax Driver Operations Printer Operations Quick Guide User s Guide Box Operations User s Guide Advanced Scan Operations User s Guide Facsimile Operations User s Guide Copy Operations User s Guide Network Scanner Operations pee ent Solution ID TAUS0901079EN Solution Us
2. 2 Under Custom Size setting enter the size of the envelope to be printed on Number 10 envelope 4 1 8 X 9 1 3 In Word go to a Tools b Letters and Mailing c Envelopes and Mailing d Click on Options e Select Envelope Options Envelope Size 10 f Select Printing Options g Choose feed from Default Tray Auto h Click OK Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 13 bizhub 282 Miscellaneous i Select Print In Microsoft Windows XP using Word 2003 sometimes you may see the following Envelope Options Printing Options Feed From Automatically Select Notes 1 From the MFP leave the Bypass Trayat Normal Please see the attached document for detailed instructions To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf 2 To assure proper fusing of the envelopes please set the fuser temperature in the Service mode to 3 Without this setting the toner can be wiped off easily depending on the type and quality of the envelope used SPECIAL NOTE Solution contribution by by Joseph Rogers KMBS Salem New Hampshire Solution ID TAUS0900739EN Solution Usage 8 Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windo
3. Solution The Fax selection under User Setting can be restored to the machineby resetting the fax soft switches The Fax soft switch reset can be completed using the following steps 1 Remove the Compact Flash Cover Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 26 bizhub 282 Miscellaneous 2 Press the Warm Restart switch 3 When the dot appears at the center on the left hand side of the screen enter 3 on the 10 key pad 4 Enter the 8 digit service code and touch End defaultcode 00000000 5 Select Clear Fax Setting 6 Select Soft Switch 7 Touch End 8 Touch Yes 9 Touch End 10 Power cycle the machine using the main switch SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0902879EN Solution Usage Description Why can t the default output tray be changed in the driver Solution The default output tray can only be changed in the driver if the MT 502 mailbin is installed on the machine SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0903019EN Solution Usage Description What products are compatible or certified for use with Cerner healthcare software solutions Solution As of 11 17 2009 the following products have been certified for use with Cerner Millennium applications version 2005 02 06 and above bizhub C652 C552 C452 bizhub 751 601 bizhub 501 421 361 bizhub 362 282 222 using the foll
4. 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with the following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2 Enabling the Delete pending print jobs at logout on the Metaframe server does not result in the print jobs being deleted 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are rest
5. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub 282 ALL ACTIVE SOLUTIONS March 2010 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THI
6. Workgroup SSD Solution ID TAUS0901249EN Solution Usage 0 Description The machine will not scan to SMB on the first attempt Pressing redial from the job list will allow the scan to complete Solution CAUSE The gateway TX setting is set to restrict SOLUTION The gateway TX setting needs to be set to allow To do this enter the administrator 2 mode by pressing the utility key admin management admin2 Select network settings scanner settings gateway TX and change the setting to allow SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902776EN Solution Usage 0 Description Abort code 0x00F00B00 is a printer sequence system failure Solution CAUSE Memory board failure SOLUTION Replace the memory board p n 4551 2039 01 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901133EN Solution Usage Description How to adjust the LCD panel for sensitivity Solution To adjust the LCD panel perform the following There are two ways to adjust the sensitivity of the LCD panel The first is to press the soft reset switch located on the right side of the scanner next to the CF card socket The machine will reboot after the switch is pressed When the machine begins to initialize a dot will appear in the center of the left side of the LCD panel When the dot appears press the number three key On the next screen enter the password which is eight zeros 0000000
7. Description Double Sided option missing on the control panel Solution CAUSE Switchback unit not connected or installed properly SOLUTION Remove the upper right side cover check the Switchback unit for proper installation and then trace the two connectors from the Switchback unit to the right side connectors and check for proper connections SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 28 bizhub 282 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0901467EN Solution Usage 1 Description What can cause the machine to cycle for 30 seconds with paper at the registration roller prior to displaying a jam when feeding from all paper trays Solution The machinemay cycle for 30 seconds with paper at the registration roller prior to displaying a jam when feeding from all paper trays if the write unit has failed To confirm the write unit has failed enter the service mode and run the F 12 test pattern if the machine displays a C4002 please replace the write unit p n 4040 0751 00 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0902755EN Solution Usage Description The machine jams intermittently when duplexing Solution CAUSE The switchback solenoid SL 4 is not properly adjusted allowing the switch gate to sit in a position above the end stop The paper will in
8. Page link located in the middle of the page e Select the Download MSDS Drivers Firmware and more link located on the left 3 Please refer to attached Release Notes prior to firmware installation To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS0702799EN Solution Usage 6 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Controller no or slow print scan failure garbled data lockup FK 503 the faxes being sent from the Network Fax utility are printing out at the machine instead of being transmitted Solution PROBABLE CAUSES 1 The machine has not been configured properly for the Network Fax Utility To configure properly please set the Gateway TX to Allow a Press the Utility Counter key b Touch Admin Management Enter the password the default is 12345678 and touch enter c Touch Admin 2 d Touch Network Settings e Touch Network Settings 1 f Touch Scanner settings g Touch Gateway TX h Set Gateway TX to Allow and if the second line kit is installed please select the line to be used for the transmission either G3 1 or G3 2 2 The incorrect version of the Network Fax Utility is installed Install Network Fax Utility version4 6 1 or higher for Microsoft W
9. being replaced with a modified MFBS2 board p n 4551 R900 00 When installing theMFBS2 board into the bizhub 200 250 350 222 282 362 make sure to set the jumper located on themodified board to the 300MHz position Thejumper position is shown in the attached Parts Modification Notice To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Main memory is not functioning properly Clean the contacts for main memory Early version of firmware bizhub 200 250 350 Flash the machine to version 62 or higher The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more DHCP is being used when the machine is set to a fixedTCP IP address Set the machine for DHCP so it may acquire a TCP IP address Once the machine has a TCP IP address assigned it verifies the problem is with the setting Reserve a TCP IP address for the machine and then the machine can be set back to a fixed TCP IP address Note This occurs when the Ethernet cable is plugged in The machine works fine when the Ethernet cable is not plugged in 0x00000999 Early version of firmware bizhub 200 250 350 Flash the machine to version 62 or higher The latest version of firmware system sof
10. during the Handshake Mode it will drop the line 3 Attenuation level set too low Reset softswitch Mode 086 bits 7 and 6 to 00 This will increase the attenuation level to 0 dB 48 dBm from 5 db 43dbm SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD KM Great Britain BGB and Mark D Attilio Production Print SSD Solution ID TAUS0900943EN Solution Usage 1 Description No Address Found when performing LDAP search to Netware server Solution CAUSE The attribute statusMember on the Novel LDAP server was missing or bad SOLUTION Using iManager under LDAP find the attribute statusMember and map the attributeStatusMember to member x status Click OK The names should start to be pulled in the LDAP search SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902709EN Solution Usage 1 Description Scanning to a Gmail account fails Errors EA0004 E73000 EA22120r EAA002 may be indicated Solution CAUSE With Gmail the MFP must support SMTP over SSL TLS The bizhub 200 250 350 and bizhub 222 282 362 series do not support this functionality SOLUTION An E mail server that does not require support for SMTP over SSL TLSwould have to be used SPECIAL NOTE Solution contribution by Ron Reed SSD Training and Bill Hall Workgroup SSD Solution ID TAUS0807940EN Solution Usage 0 Description PROBLEM The machine does not recognize the USB port When the machine is connected to a local pc t
11. html Note Also attached is the Technitium MAC Address Changer freeware program This software is not supported by Konica Minolta and is to be used at your own risk To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUS0808545EN Solution Usage 1 Description Service Manuals and wiring diagrams for the bizhub 222 282 362 Manuals Field Service Theory of Operation Wiring Overall DF 620 FS 530 MT 502 PC 108 PC 206 PC 407 SD 507 Solution Attached are the Service Manuals and zippedwiring diagramsfor the bizhub 222 282 362 Notes 1 To view thePDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 To open the file using WinZip WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened lIt is recommended to download the ZIP and open from the local computer to view Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 20 bizhub 282 Miscellaneo
12. is not resolved replace the MFBS p n 4551 R900 00 0x00E00133 The interface cable for the HDD is not fully seated or NVRAM has failed Please confirm the HDD cable is fully seated to the MFBS or the Encryption Kit Replace the NVRAM If the problem is not resolved please replace the MEMS board p n 4551 2039 01 If necessary replace the MFBS p n 4551 R900 00 Note To obtain anew NVRAM call the SSD Hotline at 800 825 5664and open a Problem Ticket Go to www mykonicaminolta com and select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill out the RA Form Optional HDD HD 504 installed without any extra memory Install the optional memory module Item 4551641 32MB 0x00E00317 The MFBS is not communicating properly with the machine Please reseat the connections on the MFBS and if the problem continues please replace the MFBS p n 4551 R900 00 0x00E004F0 Failed PWB A board Replace the PWB A board p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 Note May occur with a C 7001 code 0x00F00005 The Hard Disk Drive HDD has beenenabled when there is nodrive installed Perform a total clear and then set the Hard Disk to No in the Service Mode 1 When the machine reboots look for the dot to appear on the left side of the splash screen 2 Enter the Initial mode by pressing the 3 key on the 10 key pad when you see the dot 3 Enter the service pa
13. required to be input into the vCare database However only the Device ID needs to be entered by the technician in an MFP s Tech Rep Mode vCare settings Many recent MFP model series will already have the Device ID setting pre populated in the MFP s vCare settings However this is not the case for all model series With the exception of this model family the Device ID and actual S N match Note The bizhub 200 250 350 the predecessorsto the bizhub 222 228 362 had a similar issue A solution was implemented by having the technician enter a leading 0 to the Device ID setting in the bizhub 200 250 350 series Device ID setting in the Tech Rep Mode vCare CSRC settings Solution The bizhub 222 282 362 model series IS currently supported for vCare An adjustment to the vCare automatic registration system to adjust for this issue is currently being made The solution that is being implemented will be to truncate the first four digits of the actual S N for the vCare CSRC Device ID setting For instance if the actual s n of a bizhub 222 282 362 is A11W 311505321 then the Device ID to be entered in the MFP s vCare settings would be 311505321 The following instructions appear on page 7 of the bizhub200_250_ 350 222 228 362_vCare_Setup_Email_Instructions pdf attached For the 222 282 362 the Device ID Serial Number is the Last 9 Digits of the Serial Number Please enter the last 9 Digits
14. version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more the file is also attached below for accessibility in case the Download Selector cannot be accessed OX00DC0652 Scanner is in the locked position Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 36 bizhub 282 Warm up wrong display incorrect operation lock up Access the scanner locking mechanism on the upper left side of the main body Ensure that the locking switch arrow is pointing to the unlocked setting Please refer to steps 8 and 9 on page 4 of theattached Installation Guide for an illustration Power Supply failure Check the Power Supply Unit PU1 at connector PJ5PU1 The voltages should read as follows PIN DC VOLTAGE 13 3 35 724 912 Note If these voltages do notmatch the above readings replace the Power Supply unit p n 4040 6201 01 Open 24V DCfuse F222 on the BCRS due to M12 Scanner harness pinched by the right cover bizhub 200 250 350 Change routing of the M12 harness p n 4040 1505 01 for theScanner motor p n 4551 2013 01 thenreplace the BCRS p n 4551 2033 01 for bizhub 350 and p n 4551 2034 01 for bizhub 200 250 Note Please see the attached file for harness rerouting procedure Failed MFBS Please reseat the connections to the MFBS If the issue
15. 0 and press end The machine will now enter the Initial mode Select the LCD panel adjust and perform the adjustment When finished reboot the machine The second way is to the press utility key stop 0 stop 0 2 A new button will appear on the LCD labelled Maintenance Mode Press the maintenance mode key then select LCD panel adjust and perform the adjustment Reboot the machine when finished SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901134EN Solution Usage Description The machine displays the error code C2654 and will not clear Solution CAUSE The EEPROM on PWB A has either failed or has not been programmed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 42 bizhub 282 Warm up wrong display incorrect operation lock up SOLUTION If PWB A was replaced remove the EEPROM from the original PWB A and install it on the new one If the problem has occurred with an existing PWB A you will need to replace PWB A p n A11U H001 02 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901258EN Solution Usage Description Due to the fact that the bizhub 222 228 362 series has a 9 digit Device ID and a 13 digit S N this has temporarily affected our automated process of adding these MFPs to the vCare system Note In order for a supported MFP to be registered for vCare the Device ID and S N settings are
16. 1613 PWB Assy memory p n 4551120401 Cell Accessory battery p n 4551205101 PWB Assy Faxs NCU p n 4551204801 PWB Support p n 4551205201 Wire Harness assy p n4551205001 Cable tie 104L p n 9384131111 Tapping Screw p n 973503614 SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD VMOaRWN Solution ID TAUS0658074EN Solution Usage 4 Description CS Remote Care vCare E mail Setup Instructions Solution Attached are the zipped CSRC E mail Setup Instructions bizhub PRO 1050 1050P 1050e vCare CS Remote Care E mail Setup Instructions version 1 8 5 bizhub 200 250 350 222 282 362 vCare CS Remote Care E mail Setup Instructions version 1 3 0 bizhub 360 420 500 600 750 vCare CS Remote Care E mail Setup Instructions version 1 2 1 bizhub PRO 920 vCare CS Remote Care E mail Setup Instructions version 1 8 2 bizhub C451 C550 C650 C203 C253 C353 C552 0652 361 421 501 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 0 bizhub PRO 950 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 2 bizhub C200 vCare CS Remote Care E mail Setup Instructions version 1 2 0 bizhub C450 C351 C250 C352 C300 CS Remote Care E mail Setup Instructions version 1 3 8 bizhub C451 C550 C650 C203 C253 C353 vCare CS Remote Care E mail Two Way Setup Instructions version 1 0 0 bizhub PRO C500 8050 IP 901 IP 921 IC 405 IC 302 vCare CS Remote Care E mail Setup Instructions version 1 8 3 bizh
17. 22 282 362 series SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS0702845EN Solution Usage 5 Description The fax will transmit but not receive The machine sounds like it answers but then disconnects right away Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Controller no or slow print scan failure garbled data lockup CAUSE Failed Fax Kit FK 503 SOLUTION Replace the FK 503 board p n 4551 2048 01 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0651130EN Solution Usage 2 Description FK 503 will not transmit TX or receive RX Solution PROBABLE CAUSES 1 A 4 conductor cable was used to conntect to the phone jack Connect the machine to the phone jack using a 2 conductor line After installing the ML 502 when faxing from the second line no TX or RX functionality 2 Dual line fax not enabled To enable the dual line fax perform the following a ln the Copy mode enter the Tech Rep mode by pressing Utility button Check detail tab Meter count Stop 0 0 Stop 0 1 b Press the Softswitch mode c Enter 006 in the mode selection area d Change bit switch 1 to 0 Whentransmitting to a remote fax the remote fax will answer the call but during the Handshake Mode the FK 503 will drop the line and go into Redial Mode If the FK 503 is receiving a fax it will pick up the call but
18. Power OFF the Main Power switch wait for 10 seconds or so then power ON the Main Power switch If malfunction code returns reseat connections to the print head write unit and PWB A Replace the Print Head p n 4040 0751 00 and or PWB A p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 as deemed necessary 2 The ribbon cable from the printhead to PWB A at connector PJ3A is installed backwards Install the ribbon cable correctly with the green tab to the right SPECIAL NOTE Solution contribution by Don St Onge and Mike Galletta Workgroup SSD Solution ID TAUS0650983EN Solution Usage 5 Description Pressing the warm reset buttondoes not clear the fuser error code C3451 C3452 orC3751 C3752 orC3851 C3852 Solution CAUSE The fuser code is not being reset properly SOLUTION To reset the codes perform the following 1 Enter the initial mode 2 Remove the Compact Flash Cover 1 3 Press the Warm Restart Switch 2 4 When a dot appears at the center on the left hand side of the screen enter 3 from the 10 key pad 5 Enter the 8 digit service code and touch END Default value 00000000 6 Select Trouble Reset to complete the procedure IMPORTANT Abort Abort code 0x00F00B00 will occur frequently if trying to reset after detecting the error codes without first replacing the Thermostat p n 4040 M601 00 or Fusing Unit p n 4040 0767 00 Note It is normal for the machine to produce an a
19. S DOCUMENT Copyright 2010 Konica Minolta Business Solutions U S A Inc bizhub 282 Breakage damage malformed removed part Solution ID TAUS1000307EN Description Solution Usage Grinding noise when attempting to feed any size original Solution PROBABLE CAUSES 1 The Document Feeder top cover is misaligned or damaged Apply pressure to the top left cover rear side This may clear the noise confirm the gear mesh Replace Top Left Cover p n 4344 5086 01 2 Improper gear mesh between gear 80T paper take up drive gear and the drive gear Replace 80T gear p n 4344 5111 01 SPECIAL NOTE Solution contribution by Alonzo Smith Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 2 bizhub 282 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900085EN Solution Usage 10 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The Microsoft Exchange Server is not set up correctly SOLUTION Please use the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF you may need to download a free copy of Adobe Reader CAUTION The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician They are provided only for use by an experienced Microsoft Exchange 2007 Administrator as failure to follow these instructio
20. ace only the Ds Collars in order to successfully recover without replacing the Developing unit CAUTION When replacing the Ds Collars ensure that the Mylar seals are not damaged or removed Refer to the attachment which describes a possible replacement method if the Mylar has been torn or you accidentally tear it Additionally please see Procedure for Replacing Developer when developer replacement is necessary To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0903039EN Solution Usage Description Modified procedure for replacing developer Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Other image quality failure Solution Developer is replaced three times until end of life for the U Therefore developer mayspill onto the Ds Collars during these replacements and there is the possibility that abnormal imaging or a noise may occur There is a modified replacement procedure for developer which is easier than the previous one This procedure will help prevent developer from spilling onto the Ds Collars Please see the attached document for the procedure To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acro
21. age Description MSDS information for drum developer and toner Solution Attached are the Material Safety Data Sheets for the bizhub 200 222 250 282 350 362 drum developer and toner Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0901203EN Solution Usage Description What is the startupparts list for the BH222 BH282 BH362 Solution Use the attached list as a method to maintain the proper level of replacement parts in stock Note Parts and supplies can be ordered using standard ordering procedures Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution cont
22. age 3 Description How to turn OFF the TX report while using scanner Solution To turn OFF the TX report while using scanner perform the following 1 In the service mode select the soft switch 368 2 Set the Bit 1 to 0 for no TX print for every scan To print TX for every scan set the bit 1 to 1 Note For more detail refer to page 114 of the FK503 Service Manual SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0700476EN Solution Usage 3 Description How to disable account tracking ECM Solution To disable account tracking ECM perform the following Press Utility Select Admin management Enter code Select Admin 1 Select Account User Auth Select User Authentication ON OFF Under Account Track select OFF NOoORWND Solution ID TAUS0802795EN Solution Usage 3 Description How to enable duplexing when a coin vending device is installed Solution To enable duplexing when a coin vending device is installed setDipSW 472 2 to 1 For more information please refer to the Field Service Manualversion 2 5 July 2006 in the fax section page 164 See attached page Note 222 282 and 362 use the same switch SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE SPECIAL NOTE Solution contribution by James Behrends Workgroup SSD Solution ID TAUS0603556EN Solution Usage 2 Description Power consumption data Solution Please see attachedpow
23. an failure garbled data lockup Note TheE mail address does not need to be a working E mail address but must follow standard E mail address formatting and contain and a domain such as com or edu For example x x com The entered address will be used as the From address when performing Scan to E Mail 2 When using User Authentication a From E mail address was not entered when creating the registered user A user From address must be entered to prevent SPAM detection on the E mail server Perform the following actions to enter a From E mail address for all registered users a Press the Utility Counter key b Touch Admin Management c Enter the Administrator Password default 12345678 d Touch Admin 1 e Touch Account User Auth f Touch Machine Auth Setting g Touch User Registration h Select a user from the list i Touch Network Info j Touch E Mail Address From k Touch Enter 3 times to return to the registered user list Repeat previous 4 steps h k until all users have a From E mail address associated Note The From E mail address does not need to be a working E mail address but must follow standard E mail address formatting and contain anda domain such as com or edu For example x x com The associated From E mail address will be used as the From address for the registered user when performing Scan to E Mail SPECIAL NOTE Solution contribution by Chuck Tripp P
24. and 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0603169EN Solution Usage 4 Description Can NCR PAPER be used as copy paper Solution NCRPAPER has only been approved for use in the bizhub PRO C500 920 1050 Konica Minoltarecommends an NCR PAPER named Xero Form II fromAppleton Papers in Wisconsin Xero Form II is a vegetable based product that works extremely well Note For the bizhub PRO C500 and 920 refer to Bulletin 5349 For the bizhub PRO 1050 series see Marketing Bulletin 05 GB 014 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0656987EN Solution Usage 4 Description Is there a parts service manual for the fax kit Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 16 bizhub 282 Miscellaneous Solution Yes the parts list is as follows Fax Kit Assy p n 455
25. as used TheATDC sensor for the Di3510 serieslooks identical to the bizhub 350 series butis different and operates in a different voltage range Please use the correct ATDC sensor p n 4040 6040 01 After replacing Imaging Unit and PWB A 4 Cooling fan M5 is starting to fail Please replace cooling fan M5 p n 9313 1100 33 SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 38 bizhub 282 Warm up wrong display incorrect operation lock up Solution ID TAUS0648803EN Solution Usage 12 Description Unable to clear the Original Left On Glass message Solution CAUSE The metrics original size is enabled SOLUTION To disable the metrics original size and calibrate inch size perform the following 1 Access the Tech Rep Mode and go to System Input 2 Select the Original Size Detect Option then select NO 3 Go to Function and do a F7 1 the display will look like it is doing nothing but it is doing a metric size sensor calibration 4 After 20 30 seconds do not press END just power OFF the main switch This should log the new calibration for Inch paper SPECIAL NOTE Solution contribution by Alonzo Smith Workgroup SSD Solution ID TAUS0700528EN Solution Usage 12 Description C4721 Solution PROBABLE CAUSES 1 After the PWB A was replaced the EEPROM 8 pin IC was not transferred from the original PWB A Install the ori
26. bat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 10 bizhub 282 Image blank or solid color Solution ID TAUS0901837EN Solution Usage 3 Description Wrong orientation of scans portrait scans are rotated 90 degrees Solution This is thespecification for this model Solution ID TAUS0808530EN Solution Usage 0 Description Compressed images shrunk in the front to rear direction There is no shrinkage in the feed direction Solution CAUSE Failed BCRS board SOLUTION Replace the BCRS board p n 4551 2034 01 for models 200 222 250 and 282 and p n 4551203301 for models 350 and362 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS1000025EN Solution Usage Description Poor copy print image please see attachment for reference Solution CAUSE Failed MFBS board SOLUTION Replace MFBS board Earlier styleboard MFBS p n 4551 2038 01 clock frequency is 300MHz fixed Currentboard MFBS2 p n 4551 R900 00 clock frequency can be set to 300MHz or 400MHz IMPORTANT When installing the MFBS2 board into bizhub 200 250 350 222 282 362 machines make sure to set the jumper located on themodified board to the 300MHz position see jumper position as shown in the attached Parts Modification Notice To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free f
27. blem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0650910EN Solution Usage 10 Description ED09C7 code when scanning to SMB Solution CAUSE The computer user name and password are incorrect SOLUTION In the user name and password fields when creating a one touch key the user name and password must match exactly to the name and password registered in the PC SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD and Jim Behrends Workgroup SSD Solution ID TAUS0702081EN Solution Usage 5 Description Availability of a real time TWAIN driver Solution The TWAIN drivers for the bizhub 200 250 350 and the 222 282 362 are available in an HDD TWAIN driver version only A real time TWAIN driver is not available Solution ID TAUSO900989EN Solution Usage 2 Description How to obtain spool files from an AS 400 for analysis by the lab Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow the
28. bort code during the reset Solution ID TAUS0651694EN Solution Usage 4 Description CLOSE amp gt SECTION PROPERLY message with an illustration of the document feeder raised when an original is placed in the document feeder Solution CAUSE The magnet on the bottom right front of the document feeder is not properly aligned with the reed switch which is under the cover SOLUTION Loosen the screws below the right hinge of the document feeder to align it The document feeder manual lists this adjustment to correct document skew so ensure that the documents do not skew after changing this adjustment The specification for maximum skew is 3mm SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0703864EN Solution Usage 4 Description PC 402 PC 407 C 0206 C0206 at power up Solution CAUSE PinchedPaper Feed Cabinetwiring harness causing the PC 402 PC 407 control board PWB C71 to fail SOLUTION Replace both the wiring harness p n 4348 6805 02 and PWB C1 p n 4348 4348 0110 06 and p n 4348 0101 08 for bizhub 200 250 350 C351 C450 C450P SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0902342EN Solution Usage 2 Description The touch panel is not working There is no change in function when touched Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 40 bizhub 282 Warm up wrong display incorrect operation lock up Solution CAUSE Th
29. bution by Jim DiSarro Workgroup SSD Solution ID TAUS1000052EN Solution Usage Description Can t access account data using Terminal Server Solution SOLUTION 1 The computer account for the license server must be a member of the Terminal Server License Servers group in the domain If the license server is installed on a domain controller the Network Service account must also be a member of the Terminal Server License Servers group 2 Because TS Licensing Manager cannot dynamically update the number of TS Per User CALs that are currently issued and available those columns are left blank in some areas of TS Licensing Manager Instead there is a Generate Report hyperlink that takes you to this topic In the Report node you can view information from reports that have been created but that information is specific to the date and time when the report was created 3 In Windows Server2008 you can use the TS Licensing Manager tool to create generate reports to track the Terminal Services Per User client access licenses TS Per User CALs that have been issued by a Terminal Services license server TS Per User CAL tracking and reporting is supported only in domain joined scenarios becausethe information about the TS Per User CAL that has been issued to a user is stored as part of the user account in Active Directory Domain Services ADDS SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000252EN Solution Usage
30. bution by John Miller Workgroup SSD Solution ID TAUS0902390EN Solution Usage 1 Description How to read the firmware version Solution Readthe firmwareversion as follow for example version A11U 0100 G 10 08 002 A11U Product Code 0100 Block Code 0100 U S G Stage Code G Mass Production F Pre Production 10 Specification Code to separate Phase2 from Phase1 a 00 Phase1 maintenance release For Special ROM specification code is increased as 01 02 03 b 10 Phase2 maintenance release For Special ROM specification code is increased as 11 12 13 Example When the maintenance version is released as G10 08 only version O6is increased to 08 without increasing specification code 10 And when Special ROMG1 1 06 is released only specification code 10is increasedto 11 without increasing version0O6 08 Management Code for version up version 00 01 002 Marketing Area Code 002 North America SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0902851EN Solution Usage 1 Description Multifunctional products and printers supporting bizhub vCare and or Total Counter Notification Solution Download the attached document which lists MFPs and printers compatible with vCare CSRC CS Remote Care or Total Counter Notification in the engine administrator mode Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web s
31. bution by John Miller Workgroup SSD Solution ID TAUS1000112EN Solution Usage Description When printing a Microsoft Excel booklet the file willdivide into separate print jobs When printing these booklets to a user box the file may also seperate and some of the separated files will print out while others stay in the user box Solution This is known issue with Microsoft Excel and Microsoft is aware of it See the attached PDF document for possible workarounds to the problem Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 34 bizhub 282 Warm up wrong display incorrect operation lock up Solution ID TAUS0655903EN Solution Usage 34 Description Abort codes 0x0000999A 0x00000999 0x00500000 0x00790B02 0x007D0100 0x00800000 0x01100551 0x0300A504 0X00D00000 0x00D80000 0x00D82130 0X00DC0652 0x00E00133 0x00E00317 0x00E004F0 0x00F00005 0x00F00201 0x00FOOB00 0x01100300 Note Please refer to attached Abort Code list from the Service Manual for additional information Solution 0x0000999A Failed MFBS and or MEMS Replace the MFBS p n 4551 R900 00 and or MEMS p n 4551 2039 01 IMPORTANT The current MFBS board p n 4551 2038 01 isis
32. cessary to replace a board Consult the Field Service Manual and this Knowledgebase if the symptom is not related to vCare CSRC settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0901794EN Solution Usage 1 Description The machine will not auto rotate letter size paper Solution CAUSE Mixed original detection is set to On SOLUTION Enter the user choice mode by pressing the utility key and selecting user setting then select user choice Select mixed original detection andchange the setting to Off SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS1000134EN Solution Usage 1 Description Setting Error is displayed on the machine after replacing the MFBS board Solution CAUSE Clock frequency jumper is not set properly for the machine Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 41 bizhub 282 Warm up wrong display incorrect operation lock up SOLUTION Set the jumper for the proper frequency Set to 300Mhz for Phase 1 machines and 400Mhz for Phase 2 machines Please see the attached bulletin 7004 to reference whether you have a Phase 1 or Phase 2 machine and the location of the switch on the board Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 htm SPECIAL NOTE Solution contribution by Tom Kelly
33. chine Remove the MFBS board which is located on the upper right side of the machine Reseat all connectors the parameter memory board and any additional memory Reinstall the board plug in machine and power up If this does not resolve the code replace the MFBS p n 4551 R900 00 0x0300A504 Improper connection of the MFBS board MFBS board failure Check MFBS connection and replace the board if necessary p n 4551 R900 00 Note This error is listed as a network processing system failure abort code 0x03000000 to OxO30FFFFF 0X00D00000 Insufficient memory Add additional memory to the machine EM 305 Item 4551661 128MB 0x00D80000 The original width adjustment for the document feeder DF 605 is incorrect or not adjusted bizhub 200 250 350 Adjust the paper width guides 1 Enter the Service Mode 2 Select Function 3 Select Original width adjust 4 Select Maximum and open the document feeder guides all the way to their maximum 5 Press the Print key 6 Select Minimum 7 Close the guides to their minimum 8 Press the Print key 9 Exit the Service Mode and reboot the machine Note The abort code occurs when scanning originals through the document feeder Other scan abort codes may also be indicated 0x00DC0000 to OxOODFFFFF 0x00D82130 Firmware update required for the document feeder DF 605 bizhub 200 250 350 Download and install the firmware 4344G101 exe described in the attached Release Notes The latest
34. crosoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Use reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate s
35. dows Server 2003 x64 Edition Microsoft Windows Server 2003 R2 Standard x64 Edition Microsoft Windows Server 2003 R2 Enterprise x64 Edition Microsoft Windows Vista Microsoft Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise These drivers are available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0902694EN Solution Usage 0 Description Does this MFP series support SMTP over SSL TLS Solution The bizhub 200 250 350 and 222 228 362 specification does not support SMTP over SSL TLS SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS0902848EN Solution Usage 0 Description Macintosh OS X version 10 6 Snow Leopard printer driver information Solution Pleasesee theattached documentation concerningdetailed information on Macintosh OS X version 10 6 drivers and supported devices To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html
36. e Selection 5 Enter software switch 036 6 Touch either Bit Selection or HEX Selection and then specify the setting 7 Change Bit 7 3 accordingly 00000 Not Delete 00001 1 hour 00010 2 hours 00011 3 hours 11000 24 hours 8 Touch Enter on the upper right of the screen until the first screen appears Note Please refer to attached documentation To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Alonzo Smith Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Other image quality failure Solution ID TAUS0702492EN Solution Usage 15 Description Low image density black lines black banding and or abnormal noise Solution CAUSE Developer is incorrectly put into the developing unit If developer contaminates the Ds Collars binding may occur SOLUTION When the IU is set up and the developer is replaced prevent developer from falling onto the Ds Collars Protecteach Ds Collar with amylar sheetwhen removing adding the developer see the attached file for procedure If experiencing low image density black lines black banding scraped surface of the PC drum flattened edge ofa Ds Collar please exchange the PC drum unit Item 4068612 Developing unit p n 4040 0752 00 and Transfer roller unit p n 4040R725 00 at the same time If it is not yet time to replace the developing unit clean the Ds co
37. e contact the SSD Hotline to submit a Product Change Request form Note To view a PDF you may need to download a free copy of Adobe Reader Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 19 bizhub 282 Miscellaneous SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0650605EN Solution Usage 1 Description When faxing need to set a priority cassette Solution CAUSE Not pulling from the proper cassette SOLUTION To select a priority paper drawer when faxing select mode 37 and change bit 2 7 for the proper cassette Bit 7 1 for 1st cassette Bit 6 1 for 2nd cassette Bit 5 1 for 3rd cassette Bit 4 1 for 4th cassette Bit 2 1 for Bypass SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0800946EN Solution Usage 1 Description How to find display a MAC address Solution To find the MAC address of a specific device in a Microsoft Windows environment such as a main body internal NIC access the command prompt PING the TCP IP address of the device and then perform the command arp a The attached procedures are for Microsoft Windows 98 NT 2000 2003 XP DOS Microsoft Windows 3 11 Microsoft Windows for Workgroups Microsoft Windows Vista and Macintosh OS X To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2
38. e touch panel adjustment data has been lost It also may be corrupt SOLUTION To reset the touch panel 1 Remove CF side cover on right side of machine 2 Depress the small black button to go into special mode 3 Enter eight zero s and then press end to enter the initialize mode 4 Select touch panel adjusment NOTE This issue may be associated with the copiers NVRAM If this failure occurs again please consider contacting SSD for possible NVRAM replacement All requests for NVRAMs must be approved by the SSD hotline and a problem ticket generated SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901560EN Solution Usage 1 Description On a vCare enabled MFP the start button continually flashes amber Solution CAUSE Thisoccurs if a technician did not press the Maintenance Completion button when exiting the MFP s vCare CS Remote Care settings in Tech Rep Mode This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP but may not have been fully completed SOLUTION If the blinking start key is related to vCare CS Remote Care settings use this proceudre 1 Enter the MFP s Tech Rep mode Press theUtility Counter button Press the Details button Press Stop 0 0 Stop 0 1 2 Press CS Remote Care 3 Press the Maintenance Completion button 4 Exit Tech Rep mode Note For certain MFP models this symptom also canoccur when it ne
39. en the printer driver is downloaded from the NDPS database Before creating the profile the following items must be installed on the Netware 6 5 server 1 SP5 or above including all patches 2 iPrint version 4 2 8 or higher 3 TheiPrint LIB files must be updated These files can be found at http Awww novell com To install 1 In Novell iManager click iPrint amp gt Print driver profile 2 Browse to and select the print manager where you want the driver profile stored and made available to the printers on that manager 3 Select an operation and click OK create delete modify After creating a printer driver profile associate it with a printer 1 In Novell iManager click iPrint amp gt Manage printer 2 Browse to and select the printer you want to modify 3 Click drivers amp gt printer_driver_operating_system 4 Select the printer driver from the list of available printers 5 Select the profile you want associated with this driver from the list of available driver profiles for the selected driver 6 Select OK to save the changes Note If you experience winsock 11004 issues when creating the driver profile update the local HOSTS file on the workstation with the IP address of the server and its DNS entry SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902460EN Solution Usage 2 Description How to perform a Mail Merge using Microsoft Word 2007 Solution The attached documentation outlin
40. er consumption data for warm up standby and running modes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Chuck Tripp Production Print SSD Solution ID TAUS0653126EN Solution Usage 2 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 18 bizhub 282 Miscellaneous When a Jamex coin op vendor unit is attached to the MFP through the key counter port does duplexing work Solution Duplexing with a Jamex coin op vendor box will not work SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0900083EN Solution Usage 2 Description How to default the opening scan size of a scanned document from Adobe Acrobat 7 8 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 7 8 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences see attached photo 3 Click on Page Display amp gt Magnification Zoom to Scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio lan Lynch Cesar Jimenez Production Print SSD Solution ID TAUS0902480EN Solution Usage 2 Description How to set up Scan to FTP on Microsoft Windows 2008 Server Solution Please see the attached video for
41. es procedures to divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007 In other words you only have a Word file with all the variable data incorporated No need to add recipients from a spreadsheet Notes 1 The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions Please don t forget to check pages 30 31 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 31 bizhub 282 Software Driver related 2 To view the DOC file Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf 3 To view the XLS file Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilylID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0655341EN Solution Usage 1 Description In Mi
42. ginalEEPROMonto thereplacement PWB A 2 Poorly seated connector on PWB A or failed PWB A Reseat all connectors on PWB A Ensure that all pins are straight and the connectors are firmly attached to the board Replace PWB A p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 as necessary SPECIAL NOTE Solution contribution by Malcolm Hibbert Mike Galletta Workgroup SSD and Ted Young Production Print SSD Solution ID TAUS0700751EN Solution Usage 12 Description ERROR is indicated after replacing the NVRAM Solution CAUSE MSC data may be missing from the NVRAM SOLUTION To correct perform the following 1 Turn OFF main power switch 2 Insert a CF card with the latest firmware into the sloton the MFBS board 3 Turn ON the main power switch 4 Firmware upgrading should now start 5 Do not turn power OFF until FINISH is displayed on the screen 6 Once FINISH is displayed turn the main power OFF 7 Remove the card and turn power ON 8 The machine should now boot normally SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0657231EN Solution Usage 11 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 39 bizhub 282 Warm up wrong display incorrect operation lock up C4002 at power up or shortly thereafter Solution PROBABLE CAUSES 1 SOS start of scan failure due to possible failed Print Head and or PWB A
43. he pc never recognizes the machine is connected Solution CAUSE The machine is set for DHCP When the machine is set for DHCP it will bypass the USB port as it has to connect to a DHCP server on the network for an ip address Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Controller no or slow print scan failure garbled data lockup SOLUTION Set the machine for static ip in the network settings and assign the machine an ip address To do this enter the Admin 2 mode select network settings then select ip input SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902105EN Solution Usage 0 Description How to determine the print data stream of a spool file Solution To determine the print stream that a spool file has been created in use the following command wrkoutq 1 On the resulting screen locate the queue that contains the spool file Useoption 5 to display the spool files 2 On the resulting list enter option 8 besides the desired spool file The attributes for the spool file will be displayed Page down to the next screen and locate Printer device type To the right you will see the data stream type SCS IPDS AFPDS USERASCII or others This information is important to determine which print server to use in orderto print the spool file SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901613EN Sol
44. indowsVista or version4 5 36 or higher for Microsoft Windows2000 XP SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0902512EN Solution Usage 6 Description Slow printing of PDF files Solution As there is no one specific solution for slow printing of PDF documents please utilize the following countermeasures workarounds 1 Please change the setting of the default device from Copy to Printer in bizhub 222 282 362 a Press Utility Counter key on Control Panel for bizhub 222 282 362 b Touch the button in Touch Panel with the following steps c User Setting User s Choice 6 6 and Default Device d The default device is configured with Copy in bizhub 222 282 362 Please change the setting from Copy to Printer 2 Try changing the emulation from PostScript driver to PCL driver on the PC ifthe customer allows 3 Please try to print the PDF file by using Print as image feature on Adobe Acrobat a Open PDF fileto print b Select File and then Print The print screen is open c Click Advanced tab at the print screen d Please select Print as Image in the advanced print setup 4 Please try to change the default setting of PostScript Pass Though in the document properties a Open PDF fileto print b Select File and then Print The print screen is open c Select Properties in the print screen d Select Advanced in the documen
45. ite at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS0629386EN Solution Usage 0 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 21 bizhub 282 Miscellaneous Description ISO 15408 certification information Solution TheMFPsare certified ISO 15408 EAL Level 3 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper and Marketing Bulletin 09 GB 103 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information Note To view a PDF you may need to download a free copy of Adobe Reader Solution ID TAUS0800971EN Solution Usage 0 Description HDD Backup Utility User s Guide Solution Main features covered Backing up saving Restoring recovering Wizard operations program in dialog format Access limitations through auto protect Encoding backup data Please refer to the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0808543EN Solution Usage 0 Description Installation Manuals for the bizhub 222 282 362 opti
46. iver on a Macintosh running OS 10 6 there are 3possible solutions 1 Generic Install the printer normally and select Generic Postscript Printer from the Print Using menu Note Installing the printer as a generic printer will limit the maximum paper size to legal and only allow duplexforthe finishing feature 2 Manually install the Macintosh OS 9 PPD file Download the applicable OS 9 driver from the Konica Minolta website and unpack the files from the folder Install the printer normally and select Other from the Print Using menu Navigate to the folder containing the OS 9 PPD file and click Add If the Installable Options window appears set the correct options Note Installing the OS 9 PPD only applies to the models listed in the attached document 3 Edit the PPD file See the attached procedureto manually edit the PPD file To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The above solutions are considered a workaround until an official OS 10 6 printer driver becomes available SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0657371EN Solution Usage 7 Description Citrix compatibility Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 14 bizhub 282 Miscellaneous Solution Please refer to the attached Citrix c
47. llars and the housingsin whichthey sit Follow the instructions in the attached Ds Collar Cleaning Procedure IMPORTANT Although a technician is trained on the Di2010 Di2510 Di3510 series utmost attention must be paid to the procedure for the bizhub 200 250 350 because of the difference in the developing system Notes 1 Refer to attached JPG files to view cause effect of this issue 2 When Transfer roller unithas reachedits end of life 150K be sure to exchange it 3 Japanhas bundled the protection sheet with the machine for setup as well asthe PC drum unit for the PMstarting withDecember 2007 production Please follow the attached installation instructions to prevent the developer starter fromspilling onto the Ds collars pages E 4 to E 6 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0903041EN Solution Usage 1 Description Replacementprocedure for Ds collar Solution If the Ds Collar is binding from developer that has spilled into it or the clearance between Drum and Developing Unit Sleeve becomes narrower due to a malformed Ds Collar it is recommended to replace the PC drum unit Item 4068612 Developing unit p n 4040 0752 00 and Transfer roller unit p n 4040 R725 00 at the same time However the attached method outlines how to repl
48. lletta Workgroup SSD Solution ID TAUS0902647EN Solution Usage Description C5351 at power ON Solution CAUSE Obstructed or failed power supply cooling fan M4 SOLUTION Clean and inspect the power supply cooling fan Ensure the connector is firmly seated and that no obstructions are interfering with the power supply cooling fan blade rotation Also reseat PU33A 1 on PWB A Replace the power supply cooling fan p n 9313 1100 42 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 45 bizhub 282 Warm up wrong display incorrect operation lock up Solution ID TAUS0902938EN Solution Usage Description Error code 0x000c003 when copying and theexposure lamp is not lighting Solution CAUSE Failed inverter board and exposure lamp SOLUTION Replace inverter board p n 4551 2012 01 and exposure lamp p n 4551 2004 01 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0902946EN Solution Usage Description Unable to perform a print bypass operation with a coin op device connected Solution Cause The Type of Management Device is not set Solution To enable the Type of Management Device perform the following Enter the Tech Rep mode Select Soft Switch Settings Enter switch 438 Set Bit 7 to 1 Key counter Only SPECIAL NOTE Solution contribution by Alonzo Smith Workgrou
49. ne the host name field will be displayed under the SMTP settings SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 43 bizhub 282 Warm up wrong display incorrect operation lock up Solution ID TAUS0901503EN Solution Usage Description There are no buttons visible in the Admin mode for entering the SMTP Authentication User Name and SMTP Authentication Password Solution CAUSE Incorrect soft DIPswitch setting SOLUTION To enable SMTP authentication perform the following 1 Enter the Service mode Select Soft Switch Settings Enter Mode 380 Press Bit Selection and use the arrows to move the cursor under each bit to be changed Change bits 6 and 2 to 1 using the 1 key on the 10 key pad Press Set Press Enter Press Exit Enter the Administrator mode Select Administrator 2 10 Select Network Settings 11 Select Network Setting 1 12 Select SMTP Setting The SMTP Authentication User Name and SMTP Authentication Password boxes should now be visible Note See attached Section 2 6 of the bizhub 362 282 222 User s Guide Network Scanner Operations To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Chuck Tripp Prod
50. ns in any way may have a detrimental effect on E mail flow in Exchange 2007 The instructions provided have been tested numerous times and are known to work They are currently in production use in house at Konica Minolta and several customer environments SPECIAL NOTE Solution contribution bylan Lynch Mark D Attilio Production Print SSD and Jim DiSarro Jim Behrends Workgroup SSD Solution ID TAUS0901633EN Solution Usage 8 Description Unable to Scan to SMB to a shared folder on a Microsoft Windows 2003 2008 domain controller Solution CAUSE The bizhub 222 282 362 does not currently support Scan to SMB to a shared folder on a Microsoft Windows 2003 2008 domain controller SOLUTION Special firmware is now available to allow Scan to SMB to a shared folder on a Microsoft Windows 2003 2008 domain controller Version G05 09 Phase 1 Version G11 06 Phase 2 Notes 1 Phase 2 serial number cut in From A11W011002051 onward amp gt bizhub 222 Phase 2 From A11V011001338 onward amp gt bizhub 282 Phase 2 From A11U011001706 onward amp gt bizhub 362 Phase 2 Earlier serial numbersthanthose listedpertain toPhase 1 systems 2 ThisSpecial firmwareis available for download via the Konica Minolta Download Selector a Login in via www mykonicaminolta com b Select the Service link located on the top of the page c Select the SSD DNA Drivers MSDS link located on the left d Select the Continue on to the SSD Home
51. of the 13 digit Serial Number in the Device ID location These instructions are to be followed for any 222 282 362 that is being configured for bizhub vCare However currently this process is being performed manually Note to SSD Advisors Until the automated addition of the 222 282 362 is implemented this process is being performed manually by the vCare Administrators Until further notice when a vCare 222 282 362 is received please record all relevant information on the ticket then re queue the call to the VCARE Requeue Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0901384EN Solution Usage Description How do set the machine to use the host name for SMTP The field is not present in the network settings Solution CAUSE The host name field is not present under the network settings because DNS has not been setup The machine knows DNS must be enabled for it to use the host name for scanning or printing SOLUTION Enable DNS by entering the admin 2 mode This is accomplished by pressing the utility key admin management and enter the admin password The default password is 1 2 3 4 5 6 7 8 Select admin 2 and then select network settings and finally DNS settings Enter the ip address of the DNS server and save Once this is do
52. ompatibility list for additional information Some products not listed below arelisted in the attached document It covers other MFPs and Controllers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 601 750 751 360 36 1 362 420 421 500 501 162 180 210 222 282 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both theCitrix Metaframe XP FR3 and theCitrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat
53. on ID TAUS0901684EN Solution Usage Description Konica Minolta universal PostScript PCL printer drivers Solution The first versions of the universal PostScript PCL printer drivers are available Theseprinter drivers offer customers the benefit of a simplified management for IT administrators and a powerful print driver for user utilizing multiple printers The concept is to offer a single universal PostScript PCL printer driver that is available for Konica Minolta MFPs and printers and that is also compatible with other brands of PCL PostScript printers This creates a common user interface across all printers and automatically detects printers on the network for easy configuration Please refer to attached Marketing Bulletin 09 GB 017 for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0901726EN Solution Usage Description How to turn on SMTP email authentication Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 25 bizhub 282 Miscellaneous Solution To enable SMTP authentication soft switch setting mode 380 bit 6 has to be set to 1 Reference attached PDF document for all bit settings for this mode SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0902334EN Solution Usage Description Why Account Track info
54. ons DF 620 DK 506 EM 303 EM 304 EM 305 FK 503 FS 530 ML 502 MT 502 OT 602 PC 108 PC 206 PC 407 SD 507 Solution Attached are the zipped Installation Manuals for the bizhub 222 282 362 options Notes 1 To view thezipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 To open the file using WinZip WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened lIt is recommended to download the ZIP and open from the local computer to view Solution ID TAUS0902143EN Solution Usage 0 Description Microsoft WHQL Digitally Signed printer driver information Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 22 bizhub 282 Miscellaneous Solution The bizhub 222 282 362 VXL and PostScript drivers for Microsoft Windows Vista are WHQL certified for Microsoft Windows Vista and Microsoft Server 2008 only TheKonica Minolta Universal Printer Driver v1 0 1 0 PostScript and v1 0 0 0 PCL support the bizhub 222 282 362 and are WHQL certified for the following O S Microsoft Windows 2000 Professional SP4 or later Microsoft Windows XP Professional SP1 or later Microsoft Windows XP Professional x64 Edition Microsoft Windows Server 2003 Microsoft Win
55. over The correct procedure for replacing the drum is as follows a Select Tech Rep Mode amp gt Counter amp gt Special Parts Counter amp gt PC Life b Press the Clear Key to clear the counter value c Turn OFF the main power switch d Open the Right Door e Remove the Imaging Unit IU f Remove four screws silver and disassemble the Photoconductor Unit and the Developing Unit g Replace the Photoconductor Unit h Remove three screws and the Developer Scattering Prevention Plate i Remove the Toner Supply Port j Remove the developer k Set the developer while rotating the gear in the direction of the arrow Reinstall the Toner Supply Port m Using three screws secure the Developer Scattering Prevention Plate n Install the four screws to secure the Photo Conductor Unit and Developing Unit o Install the IU in the MFP p Turn ON the main power switch q Select Tech Rep Mode amp gt Function amp gt F8 and press the Start key CAUTION After replacing the developer be sure to execute F8 under Function of Tech Rep Mode When the main power switch is turned ON execute F8 quickly At process start and paper jams in fuser unit 2 Failed PWB A Mechanical CB Note ATDC sensor and STARTER were replaced but did not resolve the problem Replace the PWB A board p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 After replacing afailed ATDC sensor 3 Theincorrect ATDC sensor w
56. owing operating systems IBM AIX version 5 3 ML 3 and above OpenVMS6 version 7 3 2 and above Microsoft Windows Server 2003 Microsoft Windows XP Service Pack 2 Attached Marketing Bulletin Number 09 GB 085 references this compatibility Also please refer to attached Cerner documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Additional info can be found on mykonicaminolta com under the Products amp gt Product Reference Materials amp gt Select Category amp amp Model amp gt Product Marketing Materials amp gt Sales Tools section of the respective product SPECIAL NOTE Solution contribution by Bill Enmke ESS Solution ID TAUS0O903099EN Solution Usage Description Howto setup one touch email addresses Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 27 bizhub 282 Miscellaneous Solution To setup one touch email addresses follow the procedure below Select utility button Select User setting Select Fax button Select Blank one touch button Enter name of one touch Select Next Select PC for communication mode Select Email button Select Next 10 Enter email address 11 Select scan mode Input PDF or Tiff 12 Select Next 13 Select enter to save one touch OONDOARWND SPECIAL NOTE Solution contri
57. p SSD Solution ID TAUS0902947EN Solution Usage Description Unable to print out the User Authentication counter list when it is enabled Solution CAUSE Account track is also enabled When Account track is enabled it prohibits the counter feature of User Authentication SOLUTION This is normal operation for this model series If Account track is not enabled then theuser authentication counter function operates SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0903098EN Solution Usage Description Scan to FTP button not available Solution CAUSE Incorrect soft switch setting SOLUTION Please ensure the soft switch setting for Mode 475 bit 3 is set to zero to enable FTP scanning SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 46
58. r to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Soluti
59. ribution by John Miller Workgroup SSD Solution ID TAUS0901424EN Solution Usage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 24 bizhub 282 Miscellaneous Description Does the Hard Disk assist with buffering for scanning Solution No the Hard Disk Drive does not assist with buffering When the device is equipped with a HD 504 Hard Disk Drive p n 7640 0018 21 the overall system performance is improved SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format simila
60. ribution byMalcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0648640EN Solution Usage 12 Description Key Counter location 4 pin connector Solution Please see the attacheddocumentation to see the various Key Counter 4 pin locations To view a PDF you may need to download a free copy of Adobe Reader Note Equitrac must have the supply cable Item CABX0094 along with any adapters for the product SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801706EN Solution Usage 9 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702641EN Solution Usage 8 Description How to print envelopes from Microsoft Office Word 2000 2003 from the manual bypass tray Solution To print envelopes from Microsoft Office Word 2000 2003 from the manual bypass tray 1 On the MFP insert the envelopes face down in the manual bypass tray
61. rictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not available 3 The client default settings are not saved IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not function when using the PCL driver 2 The PostScript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available bizhub C350 Standard Con
62. rmation will not print out of the machine Solution The Account Track information willnot print out of the machine if extra memory has not been installed Please installExpanded Memoryto allow the Account Track information to print Expanded Memory EM 303 Item 4551641 32MB EM 304 Item 4551651 64MB EM 305 Item 4551661 128MB Note Only one memory slot is available for upgrades SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0902637EN Solution Usage Description Paper Feed Cabinet motor and board change Solution Due to a change in suppliers the motor used in the models listedhas been changed In order to keep the performance the same as with the older motors the related PWB was also changed PC 101 PC 102 PC 103 PC 104 PC 201 PC 202 PC 203 PC 204 PC 206 PC 402 PC 403 PC 405 PC 407 PF 122 PF 124 PF 210 Note Original and modifiedparts are not to be mixed Boards and motors must be replaced as a set both must be either original style or modified style Please see attached Bulletin Niumber 6703 for additional information and part numbers To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 htm Solution ID TAUS0902779EN Solution Usage Description The Fax selection is no longer available under User Setting how can it be restored to the machine
63. roduction Print SSD Solution ID TAUS0902136EN Solution Usage Description While upgrading the firmware on a MPI LinkCom III print server using Microsoft Windows Vista the update may fail Solution CAUSE Anomalywhen attempting firmware install using Microsoft Windows Vista SOLUTION The only known solution is to use Microsoft Windows XP and recycle the print serverbefore performing the upgrade again SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0902546EN Solution Usage Description Is there a way to resolve the error Driver failed to install when attempting to load the Network Fax Utility version 4 6 1 function on Microsoft Vista 64 bit OS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 33 bizhub 282 Software Driver related Solution The Network Fax Utility version 4 6 1 is not supported on Microsoft Vista x64 SPECIAL NOTE Solution contribution by Alonzo Smith Workgroup SSD Solution ID TAUS0902962EN Solution Usage Description Some PDF files won t print Solution CAUSE Security restrictions preventing printing SOLUTION 1 Open the file in question on a PC and select File 2 Click Document properties 3 Click Security 4 View if there are any restrictions for printing This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher SPECIAL NOTE Solution contri
64. roduction Print SSD Solution ID TAUS1000101EN Solution Usage Description When the destination is busy during fax TX the fax does not disconnect Solution CAUSE Incorrect soft switch setting SOLUTION Change soft switch 082 bit 5 from 0 to 1 by performing the following steps 1 Enter the Tech Rep mode 2 Select Soft Switch Settings 3 Enter mode 082 4 Set bit 5 to 1 on SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS1000165EN Solution Usage Description When using fax forwardingwith Scan to Email as the communication method incoming faxes will print out instead of getting forwarded to the intended destination Solution Under thesoftware switchsettings verify that Mode 359 Bit 7 and Mode 24 Bit 7 are both set to 1 SPECIAL NOTE Solution contribution byRandall Marquardt Workgroup SSD Solution ID TAUS1000314EN Solution Usage Description Unable to print toSecure Print boxes Solution CAUSE Available MFP memory space is not sufficient The Secure Print document Hold Time is set to Not Delete and no optional HDD Hard Disk Drive is installed SOLUTION To change the Secure Print document Hold Time perform the following 1 Enter the Tech Rep mode 2 Access Admin 2 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Controller no or slow print scan failure garbled data lockup 3 Select Software SW 4 Touch Mod
65. rom the Adobe web site at http Awww adobe com products acrobat readstep2 html Note Replacing theMemory board MEMS p n 4551 2039 01 did not cure the problem SPECIAL NOTE Solution contribution by KM Europe BEU Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 11 bizhub 282 Image delay advance shift or skew Solution ID TAUS0902332EN Description How to select the priority papertray when the default is tray 1 Solution To change the priority paper tray perform the following 1 Select utility key 2 User setting 3 User choice 4 Select priority tray 5 Select the default tray requested SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc 12 Solution Usage March 2010 bizhub 282 Miscellaneous Solution ID TAUS0800962EN Solution Usage 27 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Change Scope 5 Select Custom List and add the TCP IP address for the exception SPECIAL NOTE Solution cont
66. se steps to obtain the spool file Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 30 bizhub 282 Software Driver related 1 Obtain the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file If the OS version is VSR4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx padf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902084EN Solution Usage 2 Description How to push driver properties down to clients from a Netware server Solution Bcause of the nature of how drivers are installed in the NDPS database driver properties can not be saved Novellacknowledged this limitation inNetware 6 5 and above there is a function called the Driver Profile Use the following instructions to allow driver properties to be downloaded from the client wh
67. ssword when the screen appears Touch END to enter the Initial mode 4 Touch Total clear and press End 5 When the machine comes to ready enter the Service Mode 6 Touch System input 7 Touch Hard disk 8 Set the Hard Disk to No 9 Exit Service Mode 10 Power cycle the machine 0x00F00201 Failure of drum unit and developing unit Replace the DR 310 drum unit Item 4068612 and developing unit p n 4040 0752 00 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 37 bizhub 282 Warm up wrong display incorrect operation lock up FailedPWB A Replace the PWB A p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 0x00F00B00 Resetting a fuser error codewithout first replacing a failed fusing unit related part Replace the failed part prior to resetting theerror code 0x01100300 Failed NVRAM Replace the NVRAM Note To obtain a new NVRAM call the SSD Hotline at 800 825 5664and open a Problem Ticket Go to www mykonicaminolta com and select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill out the RA Form Solution ID TAUS0655275EN Solution Usage 29 Description C2557 error code Code may be intermittent Solution PROBABLE CAUSES 1 The drum was replaced without replacing the developer Replace both the drum unit and developer at the same time Once the code occurs developer must be replaced to properly rec
68. t is being replaced with a modified MFBS2 board p n 4551 R900 00 IMPORTANT When installing theMFBS2 board into bizhub 200 250 350 222 282 362 machines make sure to set the jumper located on themodified board to the 300MHz position see jumper position as shown in the attached Parts Modification Notice Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert and John Miller Workgroup SSD Solution ID TAUS0900736EN Solution Usage 7 Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bit
69. t properties e The default setting of PostScript Pass Though is configured with Enable in PostScript driver Please change the setting from Enable to Disable Note Whenwanting to keep this feature as Disable pleaseperform the following A Select Start and then Printers and Faxes on Microsoft Windows OS The folder of Printers and Faxes is opened B Select PostScript driver with right click and then select Properties PostScript driver properties is opened C Select General tab in PostScript driver properties D Click Printing Preferences in General tab E Select Advanced tab F The default setting of PostScript Pass Though is configured with Enable on PostScript driver G Please change the setting from Enable to Disable in PostScript driver properties Due to this change the setting of Disable is kept as default setting even if PC is powered OFF 6 With regard toprinting from Adobe Acrobat Professional there is a possibility increasing printing speed with the color PDF file on B amp amp W models by using Same As Source No Color Management a Open PDF file to print b Select File and then Print The print screen is open c Click Advanced tab at the print screen d Please select Same As Source No Color Management at Color Profile in the advanced print setup Note Please be aware the print performance will not be increased just byinstalling the Hard Disc and expanded memory to bizhub 2
70. taple and duplex publications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be accessed 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031 Rec reg to the registry 3 The new value will be added to the registry Note Refer to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0901610EN Solution Usage 1 Description Network Fax Utility not working Sol
71. termittently come into contact with the switch plate and create a jam SOLUTION Adjust the switchback solenoid SL 4 p n 1200 2105 02 so that the switch gate rests firmly on the frame of the duplex unit SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 29 bizhub 282 Software Driver related Solution ID TAUS0O701860EN Solution Usage 13 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a pro
72. the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902518EN Solution Usage 2 Description How to default the scan file type to PDF Solution To default the scan file type to PDF perform the following 1 Press the Utility Counter button 2 Select Check Details 3 Enter the Service Mode Press Stop 0 0 Stop 0 1 4 Enter the Service passcode default 00000000 and press End 5 Select Soft Switch Settings 6 Select Mode Selection and enter mode 360 7 Select Bit Selection and scroll to Bit 0 and change the value to1 8 Press Set 9 Cycle machine main power switch OFF ON SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS1000231EN Solution Usage 2 Description Vendor key counter specifications and vendor related firmware guide Solution The attached documents list all of the functions available for the MFPs when certain Vendor modes are enabled and list any special firmware that might be needed This information applies to all KMBS equipment If a function is listed as Not supported please use the Vendor related Firmware updates documentto see if Special firmware is available for the MFP in question If Special firmware is not available pleas
73. troller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will not be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 15 bizhub 282 Miscellaneous bizhub C650 C550 C451 C450 C352 C351 C300 C252 C250 Tested withCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing Solution ID TAUS0701544EN Solution Usage 7 Description Is the MFBS board the same for the bizhub 200 250 350 and bizhub 222 282 362 Solution The current MFBS board p n 4551 2038 01 iscompatible but i
74. ttings after flashing the machine with Phase 2 firmware Solution CAUSE Incorrect firmware being used with Phase 1 machines SOLUTION The Phase 1 machines cannot use Phase 2 firmware Before any firmware is installed on a machine pleaseverify the phase of the machine and the MFBS board The Phase 2 machines have a jumper to set clock speed For serial numbercut in and to see the differences in the boards please seeattached Bulletin Number6922 Bulletin Number7004 and the Compatibility table To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT To recover the machine please flash with Phase 1 firmware If the machine cannot be recovered the MFBS board p n 4551 R900 00 may need to be replaced SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0902486EN Solution Usage Description The machine will not print from the network when a Jamex coin vendor is installed Solution CAUSE Incorrect soft switch setting SOLUTION Enter the soft switch setting mode by performing the following Pressthe utility key Select the Detail setting stop 0 0 stop 0 1 Select soft switches and input 439 for the mode selection Change bit number 2 to 1 This will allow the Jamex coin vendor to be recognized for network printing SPECIAL NOTE Solution contribution by Mike Ga
75. tware or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Codeis displayed randomly when the machine is idle 0x00500000 The MFBS board has failed Replace the MFBS board p n 4551 R900 00 0x00790B02 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 35 bizhub 282 Warm up wrong display incorrect operation lock up Poor connection of memory module module is missing from the first SIMM slot or memory has failed Reseat the memory module install memory in the correct slot or replace a failed module EM 303 Item 4551641 32MB EM 304 Item 4551651 64MB EM 305 Item 4551661 128MB Failure of MFBS board Replaced the MFBS board p n 4551 R900 00 0x007D0100 CN8 pin s bent pin 3 5 7 4 6 or8 on the MFBS When removing the MFBS the connectors are notdisconnected completelyso they connectors stay between the frame and CN8 And the pins become bent See the attached file for reference Carefully re form the bent pin s Use caution when removing the MFBS Note No printor black spots on the print image may also occur 0x00800000 AG3 protocol processing failure due to afaulty fax board FK 503 Replace the fax board Item 4551613 0x01100551 There is a poor connection on the MFBS board or the MFBS has failed Power down and unplug the ma
76. ub PRO C6500 C6500P C5500 C5501 C6501 C65hc Main body NIC _vCare CS Remote Care E mail Setup Instructions version 1 4 0 ee the file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 This vCare documentation can also be found by using the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please see attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0658356EN Solution Usage 4 Description How to print out a Service Call Report or Management List Solution To print out a Service Call Report or Managemant List perform the following 1 Press the Utility button 2 Select Check Detail on LCD 3 Press Stop 0 0 Stop 0 2 4 Select Maintenance Mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 17 bizhub 282 Miscellaneous 5 Enter Passcode 00000000 6 Select Service Call Report SPECIAL NOTE Solution contribution by Ron Reed ESS SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0652583EN Solution Us
77. uction Print SSD OONDOOaARWD Solution ID TAUS0901763EN Solution Usage Description Blank copies from glass printing and internal test patterns Bizhub 282 is still producing blank copies after replacing the HV unit PWB A and the print head unit Solution CAUSE MFBS has failed SOLUTION Replace the MFBS board p n 4551 2038 01 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUSO902000EN Solution Usage Description The machine displays the error code C0211 on startup Solution CAUSE The bypass tray solenoid SL3 has been damaged by using a mounting screw that is too long The screw enters the solenoid causing a short SOLUTION Replace SL3 p n 9J06 M200 00 and mount it with the correct screws to avoid damage SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902268EN Solution Usage Description Paper tray will not raise no error message Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 44 bizhub 282 Warm up wrong display incorrect operation lock up Solution CAUSE Sensor arm bent causing sensor not to be flagged correctly SOLUTION Straighten the bent sensor arm Please refer to attached photos for reference SPECIAL NOTE Solution contribution by Kevin Szymanik District Service Manager Color Consultant Solution ID TAUS0902395EN Solution Usage Description The machine indicates incorrect jumper se
78. unter list for monochrome engines supporting fax unit Solution CAUSE The Black Total is the sum of the Copy Black field Print Black and Scanner FAX Print Black The Scanner FAX Print Black counter is used only for color MFP multifunctional product receive faxes SOLUTION The following formula should be used to calculate the overall total for an engine with a fax option FK 502 or FK 503 Grand Total TOTAL_ITEM1 Black Total TOTAL_ITEM30 Scanner Fax Print TOTAL_ITEM25 Note This data is stored in CSRC SQL table called TOTAL_COUNTER Solution ID TAUS0901089EN Solution Usage Description Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends P
79. us Solution ID TAUS0901588EN Solution Usage 1 Description Why SIP Fax is not working Solution Attached is information designed to provide a better overview about the SIP Fax Function FolP VoIP implemented within most of the MFPs In general you should find this feature on machines from 20ppm onwards providing a large graphical LCD and sold after 2001 no line based LCDs Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0902245EN Solution Usage 1 Description Modified MFBS board Solution To achieve parts standardization with the othermachine models not manufactured for the U S market the MFBS board has been changed Previous board MFBS p n 4551 2038 01 clock frequency is 300MHz fixed Modifiedboard MFBS2 p n 4551 R900 00 clock frequency can be set to 300MHz or 400MHz IMPORTANT When installing theMFBS2 board into bizhub 200 250 350 222 282 362 machines make sure to set the jumper located on themodified board to the 300MHz position see jumper position as shown in the attached Parts Modification Notice Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contri
80. ution CAUSE Incorrect production phase of the bizhub 222 282 362 SOLUTION The bizhub 222 282 362went through somechanges inproductionresulting in specification changes to theNetwork Fax operation The Network Fax Utility is only compatible withthe bizhub 222 282 362 Phase 1 0 The PC Fax driveris only compatible with the bizhub 222 282 362 Phase 2 0 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 32 bizhub 282 Software Driver related Notes 1 Both the Network Fax Utility and thePC Fax driverare available for download via the Konica Minolta Download Selector a Login in via www mykonicaminolta com b Select the Service link located on the top of the page c Select the SSD DNA Drivers MSDS link located on the left d Select the Continue on to the SSD Home Page link located in the middle of the page e Select the Download MSDS Drivers Firmware and more link located on the left 2 Serial number cut infor Phase 2 0 systems bizhub 222 Starting withs n A11W01 1002051 and above bizhub 282 Starting with s n A11V011001338 and above bizhub 362 Starting with s n A11U011001706 and above Earlier serial numbersthanthose listedpertain toPhase 1 systems SPECIAL NOTE Solution contribution by Craig Blyther and Tony Pizzoferrato ESS Solution ID TAUS0902854EN Solution Usage 1 Description Black Total field does not equal the Grand Total on vCare CSRC CS Remote Care total co
81. ution Usage Description Select job cannot be deleted when deleting a job from the job list Deletion rights not granted User authentication is enabled on the machine Solution PROBABLE CAUSES 1 This is normal for when User Authentication is enabled User that is trying to delete the job is either not logged in or a different user then the sender Log into the machine if you are the sender before selecting the job to delete Users only have rights to delete their own jobs 2 Access to Jobs setting is incorrect Please change the following setting a Enter Admin mode b Select Restrict User Access c Select Delete Other User Jobs d Set to Allow SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD and Clinton Marquardt ESS Solution ID TAUS0903072EN Solution Usage Description FK 503 E5DF57 when scanning to E mail Solution PROBABLE CAUSES 1 An E mail address has not beenentered in the Administrator settings Perform the following actions to enter a machine E mail address a Press the Utility Counter key b Touch Admin Management c Enter the Administrator Password default 12345678 d Touch Admin 2 e Touch Network Settings f Touch Network Setting 1 g Touch SMTP Settings h Touch E Mail Address i Enter the desired E mail address j Touch Enter 6 times Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub 282 Controller no or slow print sc
82. ws 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http Awww apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD ee OONDUN Solution ID TAUS0902606EN Solution Usage 8 Description How to install a printer driver on a Macintosh running OS 10 6 Solution To install a print dr

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